Etsy Reviews

I bought on Etsy a card from Message Me This to be sent to UK for Xmas, it was on the 15th of December that I placed the order and I paid the expedited service to have it delivered. It is the 30th and it has not been delivered yet, no possible refunds, no follow up on my tracking questions and it will not be delivered. They have to go and pick it up, and I paid for the service... A LOT! It is very frustrating, I've been on the phone for more than an hour without answer and the notes received from Etsy are just rude. I will never buy anything. It costed me a lot, the person who was supposed to receive it, it's not in UK anymore so he did not get it and it has been stressful as hell. I honestly hope no one has this same awful experience and just buy it somewhere else. I would be concerned to have that kind of customer service. I just lost my money, time and my boyfriend never got his gift.

I contracted with Arna ** from ArnasLovelyBoutique to make a baby shower gift. She advertises she can custom make to your color specifications. After 10 emails, and I finally show her a sample one in blue (as the baby is a boy), she tells me she can't obtain blue fabric, and only has yellow. Do not buy anything from this seller!! SHE TRIES TO MAKE YOU BUY THE ONLY THING SHE CAN MAKE, AND CONTRARY TO HER ADVERTISING, WILL NOT CUSTOM MAKE anything! She is a fraud!!!

Ordered an expensive Christmas curtain that was beautiful and amazing online. When I got mine, the picture was so blurry it made you dizzy. I contacted the seller immediately and he said there were no returns (which was NOT listed on the Etsy Site). I said I would be glad to ship it to the printers so they could see it. He said to take a picture. So I did even though the camera auto corrects for focus. He said the pictures were not good enough and it went down hill from there. As a customer if you receive a product that is not what was advertised, it is your responsibility to jump through hoops. The seller even said that he has been taken advantage of before so he couldn't help me. I WILL NEVER ORDER FROM THIS COMPANY! Try calling them if you want to see how customer focused they are.

Ordered necklace for my niece that lost a child. Was supposed to be made especially for her. Sent the information. Shop then noticed the initial that should be on it were wrong. Tried to contact the shop immediately but no answer. Tried everyday.

I ordered a Christmas tee shirt for a holiday party. It never even shipped, even after I sent an email asking for a tracking number. When I called Etsy to complain, they did not care at all. First time and LAST time I order anything from them.

I ordered an Endoskeleton prop for my FNaFF-crazy son for Christmas in September. It finally arrived yesterday. (I live in the UK- so OK: fair enough.) Now, I paid thirty dollars for this thing so I thought it would be a nice, bespoke bit of craftmanship. A bit rough round the edges; but so much the better. What I got was a hastily glued-together bit of foam with a cheap and nasty plastic ball glued to it; its two halves held together with sellotape. My son could have made it better in about twenty minutes with junk we have lying around the house. I am flabbergasted that a company can charge so much and take so long for so little. Seriously: do these people have a conscience at all? I need to be banned from buying presents.

Seriously. Some of the shops owners here have very bad customer service. When you have too many questions and they assume you just ask, don't buy. They think it is a waste of time and ignore you. Like that bake goods shop ** (RUDE). Etsy should allow people to give ratings on customer service skill even without buying. Etsy is disappointing me.

Etsy is an online shopping site from which I have purchased various bracelets made in Thailand, Bulgaria and the United States, and must compliment them for excellent service! I have had to contact the various suppliers within the site and I am very pleased to say that they have all been very courteous and kind.

I don't like how Etsy doesn't have shipping options, some online shoppers would like their purchases sooner than later. This was my very first time shopping with Etsy. I made the purchase in hopes I could contact the provider right away and request a quicker shipping option in order to get my package in before a certain date. I even said I would pay additional shipping charges. Unfortunately, the provider shipped my package before reviewing my message and now I don't have my package before Friday, it is coming the Tuesday after. I will return to sender for a refund since I don't need the sweaters anymore. This was my first and last transaction, and I will no longer be making purchases with Etsy. I'm very disappointed.

Once again I have received an email from the Etsy gods telling me my account has been suspended. They mirror the email, as I can see here, that many vendors receive. Here we are, Christmas season, and obviously Etsy has received a complaint that an item wasn't handmade. Strangely enough there are other shops who have very similar items to mine and they are open.

I ordered the $17 telephone "flip file" expecting no major problems. Wrong. I received the product promptly 2 weeks later. However, there was no paper in it thereby making the product nonfunctional. I called the only number of the party who sent it out and she advised me this was the "vintage" model which did not contain paper but could be used as a decorative display only. She did tell me to try to go to eBay and see if there was any company who could supply the 28 pages needed so I could actually use the product. I finally found it at Bates List Finder Refill for about another $18 plus shipping. Beware.

I ordered a $350 vintage fur coat. It was advertised as a Men's Unisex and had a pictures of a tall model wearing the coat so I could see it. I'm a petite 5'4 woman. When I received the coat I couldn't even fit my arm in the sleeve!!! It was unfortunate because I really wanted the coat. I immediately shipped the coat back at MY expense so that the seller wasn't out merchandise. I also contacted the seller and told her that I was doing so and that I expected a refund on my credit card once received. She refused delivery and the item was sent back to me! This fur coat was shipped in a tiny box!!! And now I'm out $400! The seller won't accept the return and refund my credit card.

I received the katana this morning. It was wrapped in half a box, all broken and the box wrapped in a black garbage bag!!! Not happy with the way it was shipped. Missing items, no cleaning kit, no stand, no box for the katana, no material sleeve for protection of the katana, no certificate of authenticity. A very cheaply made item, not the impression given on the Etsy website. EXTREMELY DISAPPOINTED and ripped off. If the business intends shipping the missing items, please learn how to package them before sending. Nothing was said about sending the items in separate packages. I expected the complete order.

I ordered 2 packages of Ritz dye on November 1st. I got a notification on Nov. 9th that it was finally shipped (it took them 9 days to send out 2 measly packages of dye?). As of today, November 20th, I STILL haven't received my package. The seller never actually sent tracking information - only a map of where the item is coming from & where it's being shipped to. I had to file a complaint with Etsy and with PayPal - and everyone was slow in processing anything. I will never purchase anything from them again & I warn all of you to go somewhere else to purchase. Otherwise, you may never receive your item.

This company has been a hellish night-mare from the on-set. Purchased LV and Gucci products via this site and non of the items were as described, to the point that I had my bank reverse the payment, with regards to one particular item! The other items were either "stinky / dirty," without serial numbers, even though it was being sold as new, not to mention their non-availability, which forces you to deal with their fraudulent sellers, while they further mis-treatment you, via the inbox conversation (B/S). I find both Etsy & the sellers, with whom I have dealt, to be seriously "trifling!" Lastly, because these were name brand items I have chosen to send them directly to the company, instead of returning it back to the seller, as I have already paid for the item and it is mine to do with, as I please, not to mention that the companies should know how that their brand is being very badly, misrepresented!

I have opened a shop with etsy, to sell homemade rings that my friends designs -- we are handmade. I searched on their page and many people were selling similar product. Next day I got this email from Etsy:

When I realized it would not be here by the time I was told, I asked to cancel my order and had to wait even longer. This whole exchange has been a huge hassle. If holding people's money until they give you 5 stars is how you get reviews you're lying to your customers. I just want to say I never an online purchase proved so difficult to me, I wish they could see the full conversation, and you decide who is acting attacker manner, and use policies that favor only the seller. Definitely not recommend this buyer or Etsy.com as a place as a reliable place to shop. I will not remove my review, even if it means losing my money.

I bought a "vintage vase" from a shop called FunkyFreshSheik, in Worcester, Massachusetts. I placed the order on 10/21, that day they charged my card. And that was it. Never any tracking information, my purchase never arrived. I tried contacting the seller numerous times with absolutely no response, not even an excuse. Just radio silence. I was trying to give them the benefit of the doubt. But on 11/9 I opened a "case" with Etsy. Still nothing. I got an automated email saying the case was open and that was it. I left several messages within the case. Still nothing. So I "escalated" the case. Still nothing. Finally days later, I got a prescripted email from an admin named "Logan" that said I HAD to give the seller time to respond and that he would "check back in a week".

We've been selling on Etsy for years. But this year we sold the most ever. I think 300 sales in 2 months. Everything was fine. But buyers began being... Finicky. Customers were writing in their notes things like "I need this in four days" (The shipping info is contained in our listings... Which are made to order and custom.) When the customer was contacted to rush the order... They never responded. If they received it in say 5 days... They'd write a bad review. Or lie about delivery. When it can be verified thru USPS. We even had a customer open a non delivery case when they received their item... Which was verified thru usps confirmation and the case was closed by etsy.

My item was never sent. It says it was sent a month after I ordered it but I never received it. Do not do business with this site. When you want to get a refund no one is there to help. Not to mention you're left with no product and the seller is left with your money! Etsy will not help get you your refund. It's you and the seller's problem, not theirs!

My shop was shut down due to another seller that thought I was someone else and vowed to get my shop closed on Etsy. I told her that I was not the person that she thought I was. I showed Etsy the exact messages and they did absolutely nothing. Then the other seller told Etsy to not allow me to contact her. Etsy told me that if I contacted her, then I would get a violation notice. So the other seller kept sending false infringement notices to Etsy and they shut me down.

Be warned: when you leave Etsy and get your own e-commerce website, Etsy will start posting ads online with your business name embedded where web searches for your company land potential customers in an effort to woo customers away from you to them. This is a very unethical company!

I just log in to my account and I did not realize my account just got closed from Etsy! I just sold my first item. What about the payment from the buyer? My item already ships thru USPS! Am I going to get my payment? I don't think it's right to closed an account without any warning, after all collecting listing fees and percentage. Anyone the same situation?

Placed order on ETSY on 10/23/15 with a company called Jimcreation. Order supposedly shipped (from where we do not know) (no tracking) on 10/29/15 and as of today (11/6/15) we have not received the goods. It was recommended from a close relative that we trying shopping on ETSY. We purchase online weekly throughout the year and have never had such a bad experience.... We only hope that when we do receive our order that it is what we expect it to be... We will no longer use ETSY for shopping.... The Murphy's.

I bought a zodiac necklace for 25$ on Etsy. It was written that it was a "handmade item". Then I discovered that it was 2$ on Alibaba!!! They even use the same picture!!! Etsy's answer about it...Report the item. I did it. And they did nothing!!! They refused to refund me. Fortunately, the seller refunded me the difference but Etsy have the worst customer service!!! People, don't buy from them. Go directly to Alibaba website!!!

I ordered a pair of earrings from Overspeed on Etsy to wear at my son's wedding. They did not arrive on time. I contacted the seller and she suggested that I give them to my son as an extra gift. I told her my son didn't wear earrings and asked her if hers did. I asked for a refund. She said she doesn't give refunds. After reporting her to Etsy, she said I could return them but I would have to pay shipping, which would be more than the earrings' cost. They were not only damaged, but I could have gotten a pair with better quality at the dollar store.

I ordered a set of mommy and me headbands early August (it is now November 1). They were never mailed to me. I emailed the seller several times with no response! Wow Jennifer Jones way to be professional. I am extremely upset and dissatisfied. I will be sure to NEVER use this site again and also make sure no one that I know does!!!

Seller "workingforanangel" purchases most items for her shop directly from eBay and then re-sells them in her shop for double and sometimes triple of what she paid for. She doesn't accept direct checkout or PayPal and only accepts postal money orders. If your payment is late beyond your control she cancels your purchase without contacting you first! She's very rude and nasty once you question her and goes on to say that you're a banned buyer from Etsy using another username!

The sellers are too arrogant. They do not care about the customer satisfaction. Etsy allows sellers to delete the bad reviews. Please see the images attached.

After 5 years of selling on Etsy.com with sales of over $300,000 and plus I awoke one morning to a message saying my account was suspended for good for fee avoidance. I immediately filed an appeal as I had no other way to contact them since now the phone option no longer appeared in my account help section. I sent over 100 emails and finally via twitter they confirmed appeals had my email. It's been over a month and despite countless emails to absolutely everyone I could think of no answer. I have begged and pleaded to know what fee I avoided and cannot even get an answer as to what I am accused of. I cannot even defend myself against claims against me. Etsy does not operate by the rules of innocent until proven guilty or even the right to know what you're accused of or to defend yourself.

I ordered a product Oct. 3rd for a gift to be given Oct 20th. I was charged, and the ship date was set for Oct 9th. By Oct 12th the item still was not shipped, I attempted to contact the seller twice with no reply. I finally opened a case on Oct 15th and the seller e-mailed me then saying what a great product he had, and it was just taking longer to make. I replied that if it was not received by the 20th that I wanted a refund. He did not reply. On Oct 19th the item still was not shipped and I demanded a refund since it was obvious that the item was not going to be received on time. I received no reply at all from the seller or Etsy. I received the item too late and Etsy took it upon themselves to close the case! The item was shipped 11 days late and not even received on time. I closed my account and will never purchase anything from them again. This is definitely going to be my first and last experience with them.

I sold a pretty brown wool blanket that had three brown bands dark to light at each end. I supplied 7 pictures total and stated to the buyer that the blanket was "completely out of square". The purchase was made on August 19th delivered on 0824. On September 2nd I received an email from the buyer asking for a refund because of the out of squareness and she stated "the vintage wool blanket had an odor". Given the buyer was made clearly aware of the out of squareness of the blanket and since I know the lengths I go to ensuring the cleanliness and freshness of my linens. Whatever odor it had was very minor and associated with what is to be expected with the purchase of a vintage wool blanket. For these lukewarm reasons I denied the refund but did offer a store credit for the amount of the purchase.

Their sellers are rude and charge way over shipping cost to ship items out 7 days from your purchased item. That's what happened to me. Not only that they were rude about it when I inquired about it. Etsy seems to hide from the customers too. You can't convo them unless you open a case. Sellers should not be allowed to pick and choose their shipping date. They should have a time limit and Etsy should have a customer service department.

I purchased a pair of $250 pink emerald handcrafted earrings. At least I think they were pink emerald, but I am not certain now, as the stones faded from a light peach to cloudy white. I did a little research on gemology forums and blogs, and read varying information about pink emerald and how it fades when exposed to sunlight. I contacted the seller and asked her if the earrings were heat-treated and explained that they had faded noticeably and lost color and should I have expected this, and not have worn them in the daytime?

I made my first few Etsy purchases over a week ago. The next morning I noticed on my bank card that there was additional $73 purchase. I contacted the seller, PayPal and Etsy. Seller has sent rude and threatening messages. Etsy does nothing and my money was not returned yet. Etsy shopping has turned into a nightmare. I won't be back and would recommend you don't shop with them. Etsy has not helped at all and don't hold sellers accountable. Customer service should be important to Etsy.

Etsy closed my store and my second store that had sold completely different items than the first. They refuse to contact me and I am unable to even view address of customers who have pending orders. Horrible experience. Sell somewhere else.

I enjoyed looking at Etsy items last night. I did not create an account, just looked a lot of jewelry and clothes. I did not order anything because I do not even know how to answer. I looked at my bank account online and I had 2 purchases on my debit card totaling about $80. And I have no clue what or who is sending what. How could this have happened? I am going to call my bank and get them to investigate. Just a warning. I have never had anything happen like this before. The new debit card has never been used or put on any order on computer. How can I find out what was ordered?

I purchased a $328 bag from a seller in Italy via Etsy. The bag was handmade, leather, and SUPPOSED to be high quality. I bought the bag for a trip to Europe and Africa. Before I even made it out of the US, the bag started to rip. I took all non-essentials out of the bag and basically had a wallet and passports and phone in the bag even though it is a huge purse/overnight bag. I sent the seller pics while at JFK getting ready to board the plane. He apologized and asked for me to send it back to fix. He assured me it would not break completely. When I landed in Spain about 8 hours later, I was waiting for my luggage to come down the carousel and picked up my bag, and the strap came off completely. I barely had anything in it and it had a big hole where the strap was. Again, I emailed the seller, he apologized and asked me to return the bag.

I am not sure it is Etsy having the bad customer service but every company I have dealt with on their site I have problems with. So I am not sure I will come back to their site. I do like however, that they have unique items for sale but all of their vendors have poor customer service. I have order items a month or more in advance hoping it would arrive and they do not. This is very disappointing. Amazon has done something right by giving you fast shipping and great customer service with communication which Etsy does not have. Please look at what Amazon is doing and follow their lead and you would be a great company because you have great products from people that are not from cookie cutter companies.

I bought a Swarovski necklace (from Egypt) for my wedding (mistake #1). I ordered it in white. In the picture she had white, ivory and beige. When I received it, it was ivory. AmbrosiaBridal (Renee) tried to tell me that it was white. Then she claimed I was blackmailing her. Then she accused me of wearing it and I just wanted it for free. I called Etsy at least 10 times to resolve this matter. I get an email out of the blue saying my case was closed because (Etsy) has determined that I wore it. REALLY??? I have NEVER been treated like that in my life. I have spent more money on Etsy, than Renee has selling overpriced necklaces. I will never buy anything from Egypt again!

Unable to leave a review on a seller that produced very bad workmanship and damage on a purchased item that was sent back and I was refunded through PayPal. Etsy stated I was past the deadline for leaving a review even though the seller was in the US and time taken for the article to get back had taken me over. The seller stated the transaction had been cancelled even though it hadn't! It was not cancelled at all, it was bad workmanship and damaged. Etsy should have intervened by not allowing the seller to put the status as cancelled. This is not protecting the public. Etsy admitted to seeing the attached photos and saw the conversation where the seller stated "actually, I don't see anything wrong".

Etsy has truly horrible customer service. Although I love their items, the only way to contact them is through an email or to open "a case" on their site. You are not allowed to "open a case" about an item until a month's time after your purchase. I have ordered two items through Etsy now, been charged from them, contacted the seller, and still did not receive my items on time. This company has grown large enough by now to at least have a 1-800 customer support number. I will not be doing business with them again and do not recommend purchasing anything through them. I support the shops on Etsy, but believe another company should set up the same model that knows how to treat their customers and put Etsy out of business. You're truly falling down on the job Etsy and you've lost my business forever.

I ordered an item from Etsy on Aug 18, 2015. The payment was deducted from my account and to-date I have not received the item though not through my lack of trying to contact the seller or Etsy. The information for my email is incorrect (probably my error) which I have tried to correct several times. However, you cannot request customer support, a return phone call, or even contact the seller without the correct email. You cannot get a password reset, or even change your email because the original email is wrong and it is impossible to change.

I opened my Etsy store, Vintage Vixen's Attic years ago. I had used the name in the early 1990s in some brick and mortar stores in NJ. Last week I got a email from the owner of Vintage Vixen Clothing complaining I was infringing on her trademark, which dates from what I saw from 2015, well after my usage began. She rudely claimed I had one week to change MY name. The 2 names are not the SAME - do not show up in the same google search of each name and no reviews have been posted claiming anyone has been confused between the 2 names. Her store has 4k listings, mine 30. Hers is a typical retail vintage store, where mine PLAINLY states mine is to sell off the estate of my aunt, who was a Broadway actress in the 1920's. Really, anyone confused here?

I created an account on Etsy as required to purchase an object from a shop registered on their website, only to discover that my account had been canceled. I contacted the legal department and got the following answer: “This is ** from Etsy's Marketplace Integrity team. Your account has been identified as high-risk based on a close review of your account information. For this reason, Etsy has elected to revoke your account privileges permanently. Your other Etsy accounts may be suspended as well. Please do not open any other accounts on Etsy. They will be closed immediately and without notice. We're sorry we're unable to accommodate your listings and wish you the best in finding the appropriate venue for them.” So basically Etsy reserves the right to cancel your account at any time with no other forms of explanation. Not that it is going to ruin my day but I believe consumers wanting to shop on Etsy should be made aware of that.

I ordered a bed from TheShopatRockCreek through Etsy - payment was made at time the order was placed, in April. Because it was a custom order I was told that it would be a few months but date kept getting delayed and finally after 6 months I finally received the bed. 3 months into having the bed it cracked. I tried to complain/write a review to Etsy but they informed me there's nothing they can do because my window of opportunity to file a complaint had closed. Etsy only gives you 60 days. So Etsy does nothing. I finally got hold of someone at TheShopatRockCreek and once they realized why I was calling they took my information and have not returned my call. They have not been answering any of my calls and are deliberately avoiding me. Do not do business with ETSY or TheShopatRockCreek. They do not stand behind their products and have no regard for customer service or providing a decent product.

Could not log in. Reset pw. Register. All different attempts. Most unfriendly site.

The reason I'm writing you is due to my shop close. Probably someone reported me for not having vintage or handmade items. A week ago, I got an e-mail from Etsy. I was so pissed of and disappointed and here is why. I paid my bills to Etsy every week, NOT every month as the protocol says plus I opened my store at April after 4 months they closed my shop. I mean, are you serious? I opened my store on April and you saw that now? Last but not least, a month ago, I check my Etsy bill and I realise that they had charged me 10 euros without a reason. I send a message to customer care to ask why and NO ONE ANSWER, although I paid the bill! Then I asked them if I can to open a new one with handmade peelings. Here is their answer:

I woke up one morning and found out that Both My eBay and Etsy account was suspended without Notice or Warning. I call eBay and asked "Why?" They claim that my rating are below standard, 5.41% of your transactions had defects. A months ago, 12% of my transactions had defects and I call them to appeal of how so many unreasonable reason of why so many item end up in my transaction defect report that badly damage my seller rating? They Claim that whenever buyer opens a dispute item end up in defective report until issues are resolve. I try to reason and appeal to them that money has been full refunded, buyer gets to kept the items. Buyer claim item not received because my item listing shipping time frame not yet met and how is that even consider defective items. Guess what they say? They say sometime the system has error.. LOL!

I opened an account on Etsy on August 30, 2015 (my store: **), and started to post my products. But in fact, I found my store is not indexed so I sent a message to Etsy to clarify the problem. And their response: My business does not meet Etsy's guidelines. As a result, my account has been closed. And they told me: To protect the marketplace, we are unable to disclose their internal review criteria and also due to inconsistencies in my account. And they also forbid me to share the message. I don't understand what I've done, I just sell wood handicraft and furniture. All of the products can be found on Etsy easily. Hopefully anyone can help me to solve my problem. Best regard. Note: I'm sorry for the inconvenience translate in English.

I bought a garter from a company on Etsy called fifth avenue bridal. The garter I received was beautiful. I waited to try it on and when I finally did the item ripped. I finally posted a review and said it was beautiful but it ripped as soon as I put it on. The person responded and stated I was a liar and a scam and my review was untrue. Then we finally had a private message and she continued to tell me I was a liar and just treated me horrible. I contacted Etsy as I was very upset with what this person was telling me. However Etsy has done nothing besides tell me it's too late to open a case. I don't want my money back or a new item from this person. I just don't want to be treated this way by Etsy or by the seller. I don't understand what kind of business does nothing when someone selling a product through them treats people this way. I'm just appalled by this whole experience.

I do apologize! Amanda ** did contact me back about my order and we got it figured out! I had started thinking it wasn't legit because some people do get ripped out of money but Amanda ** is not like that. Again I do apologize!

I hate this company. I had a store with Etsy for over 4 years, over 60,000 sales and more than 40,000 reviews and for no apparent reason they decided to close my store. Once I emailed them to ask what happened they emailed me a generic email stating there was possible "infringement" - how?? We sell cookies and cake pops. From that email I could get a hold of a real person rather the same emailed saying the same thing, no proof of their statement, no explanation in any way of what the possible infringement was. Is now 2 month and I'm still waiting to hear from them what happened? They completely took my source of income from one day to another without a reason.

There was a buyer who reversed her transaction after receiving the item. I've been selling in Etsy for years, actually this is NOT the first time I found people doing this. I reported this to Etsy and as usual, I provided them proof by cropping the image of the reverse record. They said they are looking into the case. I then request for a reference no. for the case so that I can do some follow up later. They reply to me that they will not provide me any case reference no. and they are not going to tell me the result of the investigation (actually, this is the second time I was told that they are not going to tell me the result of the investigation, the 1st time was about another issue). Very clearly, they are not going to investigate nor do anything to this "buyer".

I am here to tell you about my Etsy experience both as a seller and as a buyer. I have been selling on Etsy since it started. It literally changed my life, and the lives of so many others. I have to apologize TO EVERYONE on this feed who has been outright beat by Etsy sellers. However, I am noticing, that a lot of the things people are complaining about are not very creative items, and sort of run of the mill craft. Like rag banners, flamingo cake toppers, and Walmart fleece accent pillows. There are so many amazing unique items on Etsy. I spent years thinking up designs that would stand out in this marketplace. I wanted items that would have a low impact on the environment and huge impact on the customers life.

I registered as a seller in this website and I listed my products on the marketplace and my shop was opened and they charged me a fee just like other users $0.20 for each listing. I paid up the sum of payment, but the angry matter is they immediately closed my seller account the next day and stated I breached their seller policy that I'm not allowed to reopen or sell anymore products in their website. IT'S A TOTAL SCAM! And they denied my listings credits refund of payment on their website. They will get their retribution very soon!!! Scam Seller's Platform.

My Etsy account was closed in March 2015 for a whale applique design I bought on Esty and still sells on Esty. As of today they had 2000 of the same items selling. Etsy is wrong and something needs to be done! I have lost 3/4 of my income and they don't even respond or care.

Etsy has no ground for business owners when it comes to complaints from customers. They tell you to put up store policies, that they will abide by the shop policy. This is NOT the case! Prime example, we had some people purchase custom furniture from us. Right away custom orders have no refund. The products shipped, one arrived damaged. All of our packages are insured for full value. The customer wanted to get a refund. We explained that the refund would not happen. The package was insured and to have Fedex pay them for the problem.

I ordered a birthday t-shirt. Received the order # the next day. Received an email saying I hadn't stated what exactly I wanted in the shirt so sent a message back to bodacious baby saying what I wanted -- no communication since - no product and I paid through Paypal. Not happy.

Admittedly I have taken awhile to make this update. The matter has since been resolved as the goods were received. The wait, however, from purchase to receipt was frustrating and could have been mitigated by a better communication channel than is permissible through Etsy's platform. Obviously, since the last review was posted I could not get in touch with CASEboutique to query the status of my order.

Never order from this company!!! The only reason I put even one star is because you have to put at least one. I ordered two shirts for my daughter. It appeared to be from separate companies but were from Etsy. Overcharged and three weeks to get one of the two shirts. The only shirt that I got was wrong (ordered a white razor back with black back and came a really shoddy tank with what looks like fishing line on the unfinished seams). The other they "never received" although my account was charged. I had to sign specifically for it as it was shipped from Thailand. I have put a huge fraud alert on my account.

Waiting 6 months for items and no help offered. Item paid for via Paypal and seller insists it is my responsibility to track it. Says it is lost in Melbourne but Australia Post say they have never received it. I am at a loss. What I am suppose to do now.

For the first time ever I bought something from outside the US. The person seemed nice at first but proceeded to ship an 85 year old plaster statue to me in an inappropriate box. The box was 3Xs the size of the item which allowed for shifting and breakage. As soon as I got it this way I contacted seller who at first was sorry and was going to issue full refund. Then overnight said person changed her mind and got very mean. Etsy support was a JOKE. You can't even call them direct. You have to go to the site to request call.

In mid-June I have purchased a handmade pillow from Etsy shop BlanketsByNaomi. The shop didn't state any specific shipping policies listed so I assumed it would take maybe a couple of days to ship it. Turned out that with Etsy, you can't assume. The seller lied to Etsy by stating that the pillow was shipped on the 7th of July. According to the USPS website, it was shipped a week later. I finally received said pillow ONE MONTH after having paid for it.

I ordered a high chair banner for my daughter's 1st birthday from StrangersAndPilgrims via Etsy. The photo on the site appeared pink and white. When I received the item in the mail it was not the same colors. I contacted the shop and communicated this with her and she requested a photo be sent of the product. (The top photo is the shop's picture and the bottom is the photo I took once out of the package.) When I did, she did not see any difference. I then reached out to my personal social media account and was flooded with people telling me indeed the products were very different.

I purchased from PoochTags on Dec 9, 2013, two keychains for $32.50 USD, and never received anything from this person. I contacted her numerous times, and now she no longer has an account at Etsy and has stolen money from me under the name of Etsy. Etsy is clearly a means for easy theft with no refund or even a word of sorry. Today's date is July 29, 2015, and no word.

I purchased a personalized phone case. The name was spelled wrong. The seller said he would replace it but never did and now disappeared from Etsy. I filed a case with Etsy and they said the case was closed since the seller no longer sells on Etsy and gave me no other options.

After watching Shark Week with my grandkids I ordered three different items from The Shark Tooth Shop for kids and me two different orders. First order according to UPS could not be delivered because of an address problem. Unfortunately I made a second order before I received the first then my problems started when I had to deal with the owner of the shop. This guy was a real jerk. He went on to criticize my displeasure with him that I had emotional problems and did not know how to address an envelope - none which was true.

I ordered a gold glitter flamingo cake topper and paid £23.90 for it and £17 shipping costs. It was described as being geometric in design on the website - it did in fact look 3D in the photo. It arrived and was a flat piece of very dull plastic with little patches of glitter on their bodies more on their legs. I emailed Etsy to say I was very disappointed in the quality of it for the money I had paid for it. I was told to wipe it with soap and water which would help. There was no change in it after I had done this. I am very upset and disappointed in this item and would strongly advise people not to buy it. It looks nothing like it did on the website and the customer service I received was very poor. I have tried to attach my receipt and an image of the item but it won't allow me to do so.

I purchased a pair of shoes from Cult Collective Pdx. After two months, the shoes did not arrive. I followed up the store and spoke to manager Flinn. I was told the shoes were 'returned to sender' after they were not collected. Flinn apologized sent them again. Still no shoes arrived. I contacted Flinn but she ignored me for weeks. Finally, Flinn responded, said that the shoes were 'returned to sender' again - this is impossible in Australia, because parcel delivery pick up warrants a number of notifications/reminders and I never even received one. I purchase online often and have never had this problem.

My adult daughter had her shop suspended because one person opened two cases against her (they purchased two items separately). One week later Etsy suspended my account because she had used my computer on numerous occasions to check her shop. My husband emailed CEO of company and they said the information showed overlap of information so we were connected. They would not consider putting me back online unless I cleared up her account. She had numerous open orders which she abandoned after they shut her down. I have been open less than a year and did not have the funds to refund her customers to hope they would reopen my account.

I bought a bracelet from Etsy seller Bar argent who sell handmade and vintage sterling silver jewelry. They advertised it as "Sterling silver Napier Bracelet" in the heading so I believed I was purchasing a Napier sterling bracelet. When I received the bracelet it had no Napier markings and was easily picked up with a magnet. I contacted the seller who first denied misrepresenting the item, then came the month long evasion. After several emails, Etsy management stepped in halfway into the case. I had to open a 2nd case through Paypal to finally get my money back.

They waited until I sold an item and shipped. Then they closed my selling account (without warning) and said they wouldn't release my money for three months. I said "why don't you ask the buyer if they are satisfied and then release my money." No response. All because I was selling a few pair of shoes that were not in fact homemade. ETSY SUCKS!

Unable to return item. No one to send to. Joke. Don't deal with. No service.

Bought a dress from #Clothes4Girls for a toddler. What I received was a poor quality, unfinished dress that had to return. It looked like a "fail" from Pinterest. We agreed I would send it back and get it on time for a trip I had. But did not get it back on time as agreed with seller because she had other orders ahead. Opened a case with Etsy, but when buying at Etsy you are basically on your own. There is no support or guarantee from them you'll be getting what you paid for. As seller said I completely wasted my money by sending back the dress and not getting a refund. Seller kept the dress and I did not get a refund.

This seller is dishonest. I am a purchaser of 500+ on etsy and ebay without ever a single issue. I asked to have a product by a specific date and I would pay whatever the shipping cost. She said she couldn't. Then sent the item anyway and two days after I needed it and charged me for it. Refused to refund my money. Then in an unethical business practice, deleted my transaction number from etsy to avoid an accurate review.

I ordered monogrammed cuff links from Brittany at Everything Decorated. Never received and she did not replace. Post Office claims delivered, but never received. She emailed with me for a while but now is completely ignoring me.

I would never make a purchase if I were you. I never received any goods. The UCHA shop is the worst of all of them. Now I have to go through a dispute process.

Etsy has guidelines for categories that it applies in haphazard manner. They "ban" metaphysical items, yet allow them. How does that work? Who knows? Etsy acts Gestapo like and closes some sites down, while allowing others to remain open that are in violation, not only of Etsy, but of U.S. Dept Of Health & Human Services and other agencies, when a metaphysical seller does not include a legally mandated disclosure, such as: "This item is sold only to those 18 yrs. or older and for entertainment purposes only. No medical claims are made that would violate or supercede a physicians diagnosis."

This was my first purchase from Etsy and not a good start! I ordered a coin necklace as a birthday gift and the item didn't arrive although I had contacted the company who confirmed it would be with me prior to the birthday. When it didn't arrive, I tried contacting the company being 'coinjewelryuk' who didn't respond. The email I did receive was from Michal ** however he has since gone silent.

I saw a bracelet on PINTEREST, a company named DESIGNING4ONE. I ordered the bracelet approximately $36.00. ETSY is the company they are under. I've tried contacting both parties to get my money back and its funny I can't get ahold of anybody, no one takes any phone calls.

I sold on Etsy for 13 months. Had over 400 sales and a 5 star review average. Etsy's legal sends you notices whenever someone wants to shut you down, but does not even verify the claims. After consulting a lawyer, I was told to continue to sell because my items were not violating copyright or using intellectual property. One day, I was unceremoniously shut down for selling a plain, blue kraft bag. Yes. A plain blue bag. At the time of the shut down, I had 26 open orders and $782 in my payment account from orders I'd received over the weekend. Etsy has not sent my money leaving me without money to ship my orders or buy supplies.

I placed an order on June 8, 2015 for a candy mold. As of June 30, 2015 I have not received it. But according to my bank statement you took the money out on June 8, 2015. I would like an explanation of where it is? I needed it by June 15, 2015. When the email was sent it said would take 1-3 weeks. If I would have known this before placing this order I would never have ordered it. You have my email address. Look up my order and see where it went!!! Never again!!!

I just completed a purchase of 2 Confederate flag items on Etsy! What happened to their pledge to remove them?!?

I have been selling on Etsy for 3 years. I have over 500 positive customers review 0 negative. I have made 1300 sales and have always paid my fees on time. My shop was closed, and I was not allowed to access the 1500+ items that I had spent thousands of hours listing. They will state that you have violated their infringement policy, yet they will not tell you which item is supposedly an infringement? Furthermore, they are keeping my deposit of $477 for 90 days, although all of my orders have been shipped and received. If I had the funds I would sue. There is a lot of maliciousness from other Sellers that make false claim, just to get you restricted from selling.

After make a purchase I realized immediately that two purchases went thru. I tried to contact Etsy minutes after and could not find any contact information. Their website for making a complaint takes you in circles with endless tabs to click. I found out Etsy does the billing but you can not cancel the order through them, you have to contact the vendor. I got a hold of the vendor the next morning and they assured me they would cancel one of the orders and refund my card. This went on for approximately three weeks, because they actually did nothing to cancel the order and stop shipment.

After 3 years hard work and over 2.5 millions unique visitors my store was suspended. The reason - I recommended friend and helped them to set up their account and start running their store. Later they were involved in situation about returning and chargeback. Etsy suspended my store as well claiming that we are related. I don't have anything to do with. No explanation just short notice "our relationship is coming to the end now". Ridiculous!!!

Do not waste your time with this company. This site is just a place to copy people's work as far as I'm concerned. There is so much copyright infringement going on, and nobody from Etsy monitors it. Etsy doesn't care that there's 50 shops illegally using the Starbucks logo on their "handmade" mugs. Etsy doesn't care that there's stuff made in China that is in the "handmade" section. They are just happy to sit back and take everybody's money. I repeat: do not set up a shop on Etsy. I just found the site to be a huge waste of my time and I would definitely not put anything innovative or original on this site because it will be copied within a week.

Words cannot express how upset I am at Etsy. I have been a seller on their site for almost 3 years and have 5 out of 5 star ratings. Today, I have discovered that they had suspended my account for not being in compliance with their rules... that my items were NOT handmade. Well, when I first started selling on Etsy, their definition of handmade included anything that had energy work added to it. I also do hand make 99% of my items and add energy work to 100% of them, so I still am technically in compliance. Anyways, upon receiving the email of all my listings suspended, I asked for a return of the insertion fees (over $22 as I had over 100 items listed for sale), and they had responded that they do not give refunds to items that are not in compliance with their rules (which all are still technically).

Etsy has compromised their original integrity and values. I first discovered Etsy around 2010, which coincided with me deciding to redecorate my apt. with only custom and handmade items. I had a wonderful experience as a buyer. Everyone was making unique awesome stuff, the sellers were courteous. It was a joy to participate in the design of custom-made items. I loved Etsy! Fast forward to 2015. I rarely buy anything from Etsy. It's a hassle to sift through all the sub-par items and find the true gems. Their search functions, well, suck! I have never had a negative experience as a buyer. I do have an Etsy store to this date has made $23. Yeah! But it's more like my creative outlet. Some of my posts in the forums were removed mainly because I called out the low tier stores reselling stuff from China and the obvious copyright and trademark infringers. And I did not even call them out by name.

So, after having a shop with Etsy for numerous years, I have been pretty satisfied with their help and everything else. Unfortunately, I just had a frustrating customer "service" experience with them for over three weeks. After renewing a whole page, or more of my expired listings, the expired number only dropped by two to five. After trying several times, the site kept doing this, and I had maaaany items that had expired recently. At first it took Etsy four days to send a reply, which did not help; almost like they did not read the e-mail. Over the three or so weeks I sent a few other pleas for help, as my customers could not see almost 100 of my items; and they obviously would not have been able to purchase them.

I have ordered from Linen Crafts, Bedsheets & Towels in the colors violet lavender (Bedding) and lavender bent (towels). They were delivered in a timely manner and good quality of the fabric, only the colors did not match the online pictures and the official description of these colors at all. According the color scheme on Wiki the delivered color of the bedding can be described as "Twilight lavender" and the color for the towels is "old lavender". So I got in touch with the shop but as they refused all responsibility and reimbursement or exchange of the item I have filed a case with ETSY. The only thing ETSY did was asking for evidence in photos which I provided accordingly. Now they ask for even more photos. I am tired of that as it is ongoing since April now.

KIA bracelet - It was supposed to ship on May 26. I have also asked them several questions about the item and have gotten no response.

Guys, I have been selling on Etsy for around 8 months and I was selling well. 5 star review, customer increases. Then they shut me. Told me I didn't tell them all about my business. blah blah blah OK fine. But they shut my shop at early March 2015. They are holding my money for ** 15 months...

The seller was rude, never received my order, and Etsy did nothing to address the case. Do not buy from ** Sway the Kingdom. To top it all off they hurried to log my order as canceled so that I did not get an opportunity to review the seller.

First off I want to congratulate ETSY - through which I purchased this item - for their support system in place to assist both purchasers and sellers when difficulties occur. They are prompt and effective. I had a problem in that my old address was used in 3 purchases from ETSY. I did not realize it was in ETSY's system. Once I realized it I emailed all three of the sellers with a change of address. Two of them answered immediately and shipped their items to my new address. One of the sellers was **. She never called me at all even after 9 days and 3 emails until I engaged ETSY's support system and she responded immediately (sarcastically) and told me she would not sell me the item I had purchased and was giving me a full refund. She made that decision she said because in my last email I told her I felt she was neither responsible nor professional.

Etsy charged me a $20 monthly fee without selling a single item. Would not recommend this site to anybody. Use EBay, much better.

I purchased an item with PayPal and the seller got the money right away. She sent a "shipped" notice, but on the notice said the order was "in production." The shipped notice was to create a paper trail showing PayPal that she had shipped the item even though she hadn't. Etsy did nothing to intervene or mediate the issue. I will not buy from Etsy again. The vendors are allowed to get away with any questionable practice they choose with no recourse.

I had done business with a woman for several months through Etsy. Three months after that, she asked me to begin trading with her for her services outside of Etsy. I declined. I knew this was against Etsy's policy. She became angered and used her chance to leave reviews from her many purchases to make terribly untrue statements about me and my services in the reviews. She flooded my reviews with this utter nonsense. I had many positive reviews from this woman so it was obvious she was only trying to make trouble. I contacted Etsy with email proof that she was attempting to get me to go around them and they would not even reply back. They refused to remove her nasty, slanderous reviews.

I purchased (2) 6-foot dining tables from Buhler Furniture thru Etsy for $1530.00. Initially, communications with the seller were professional. When the order arrived, one table slightly slumping and the other table was perfect. I reached out to the seller to ask if the slumping table would get worse, we were disappointed but could live with it. He promised it would not get worse. 2 months later it's ridiculous, slumping, bowed table looks awful, much much worse. I reached out to the seller to replace the table and the seller stopped responding.

I ordered a linen jacket on Etsy from a shop called **. Almost as soon as I paid, I requested cancellation. The shop retains my $51. They have not replied to my requests for refund. There is nowhere to contact the irritating, frustrating Etsy to get them to intervene. There is no obvious, clear or easy way to open a case. I am done buying from this center, from which I have made many, many purchases. Stupid and uncaring policies mean you will lose good customers. But I want my $51 back.

I have waited over 2 weeks for my order. It's all a scam. Never buy here. I repeat never buy from Etsy.com. They don't have reliable customer service. They don't even have an email that will email you back about your problem.

Order was never sent and I was not able to contact them (no phone number) or customer assistance. Will have to block credit card charge.

I ordered a Mother's Day mug a couple of days before the holiday, so I figured it wouldn't get to my godmother in time. But 2 weeks later It still hasn't arrived!!! First, it said the seller was located in California. But when I tracked the package it was coming from over seas. It would sit at one location for some days and now it's just made its way over to New York. She's in Baltimore. And of course the money came out of my account the day I ordered it. I will never ever order from Etsy again.

I purchased a dress from this seller. I received it and thought how the quality of the material was poor. I was asked to write a review, which I did. The seller was not happy. I thought when writing a review for Etsy (which I have done, numerous times) was about being honest. I was honest. I wasn't satisfied and I let the seller know this. Why then, can't the seller take my review and correct the situation? I asked for nothing, I just knew it would be my last order with the seller. I asked them to stop with the e mails, I wasn't interested in their daughter wearing the dress. I gave my review and I thought that would be it. My idea of quality and the seller's idea are not anywhere near close. If I wanted a dress with the quality of Wal-Mart, I would of went to Wal-Mart.

I bought a "I'm 99.9% sure I'm a Disney Princess" mug. The printing became splotchy only after a few times in my dishwasher. A complaint to Etsy & Artsy Sandra took weeks before a response came from Etsy who referred me to Artsy Sandra since it was her sale. Sandra accused me of scrubbing off the printing & refused a replacement or price reduction.

I ordered an item from one of Etsy's sellers and after almost two months still have not received it. My messages continue to go unanswered from the seller, "Secret Garden Farms" and Etsy's only response to me has been an automated email in which I cannot reply to. There is no contact number on their website to speak to a person. I will never do business with this company again. Shameful!

I received a damaged item that wasn't properly packaged by seller. Took this to Etsy to receive either store credit or refund my money and Etsy took the side of the seller. I sent several pics to describe damage and poor packaging. Etsy overlooked my complaint and said to contact post office instead. Poor customer service and I would rather purchase from Amazon a reputable company that values customer service.

Etsy started as a venue for handmade goods, vintage items and supplies. A Million or so sellers sold on the site just a few years ago. Then Etsy got greedy and let all sorts of sellers sell preparing for the big IPO. Even though Etsy was contacted several times about sellers that did not meet the requirements by other Etsy sellers. You have to remember the average age of an Etsy employee is 25?? They do not have real stores and virtually know nothing about what they are administrating. That is no excuse though. They should read the FTC laws on labeling. Buyers receive "handmade goods" that the seller forgot to take of the Made in China labels. Do they shut down these stores? No. They are making money for them. However, they shut down other true handmade stores without any warning? What business does this?

I ordered my merchandise several week ago and it still hasn't shipped. I was informed earlier this week that it was shipping later that day, being that it was so close to Mother's Day I inquired about paying extra to expedite the product, in hope of having it prior to the Mother's Day. Not only did I not receive a reply, but the product, as we speak, has not shipped either. Feeling like there was something wrong, I checked the status of my order and still nothing. I decide to look at reviews about Etsy, only to find disappointment! I regret that very day that I found these crooks and hope this review reaches everyone intending on purchasing from this so called company. DON'T DO IT!

I ordered paper, and it was shipped, but I never received the item. When I contacted Etsy about this, their response was "make sure someone else in the neighborhood didn't take it, that would be crummy, or call the post office and find out why they left it by your door so someone could take it instead of your mail box. There's nothing I can do about this". Worst customer service ever. STAY AWAY FROM THIS VENDOR!

I was selling fine jewelry several years ago and I was set up by a person in Australia. Had proof of the items I sold, but the customer service at Etsy allowed this person to steal an emerald ring and another expensive rare gemstone ring from me. When I went to file a complaint with the Better Business Bureau in New York, they scrambled my computer using cookies they had planted when I first signed up. BEWARE of ETSY. Do not sell anything you are not willing to lose. They even brag about their computer savvy online. I am just glad that I know, what goes around will come around.

I ordered what was described as vintage brass items from seller. Received fake newly mass manufactured items, painted with varnish to simulate natural brass tarnish! Reported fraud to Etsy - no action taken, case closed, seller continues selling these items to unsuspecting buyers under the same description (vintage while fake). I find Etsy a very dangerous marketplace for buyers, in contrast to eBay who have cleaned up their act considerably.

I ordered a lanyard from Etsy on April 9.. It is now May 6, almost a month since I ordered it and I have still not received it. When I contacted the seller about my issue 2 weeks later, she sent out a new one for me. I haven't received that one either. They're both still at the same place, but supposedly they've shipped. I opened a case and requested a refund. When the Etsy administrator replied to me a week later, he closed my case and told me there's nothing he can do about it and said I can't get a refund because it's not their fault that my item has been lost. I am very angry and will never EVER order from Etsy again.

I contacted seller each time an order said delivered that I didn't receive. They repeatedly hid under a rock called tracking. I went to post office, my postman, police. Items were claimed in transit when I already had them. One order tracked delivery had a different item in box. When I started trying to explain tracking is not the bible. I couldn't get information re: Filing a claim. Finally pop up came up on one order. It was resolved same day filed. For seller because of tracking. I spoke to no one. I wrote a review and was informed it would be decided whether it would be used. Duh shut my mouth!!! If you get to a complaint you have no freedom of speech. You choose your problem from a list. The seller refuses to deal w/ me anymore. She has a monopoly on etsy of 4 succulent plants. Whatever happened to the customer's always right? I'd be happy to be right once.

I placed an order with SuAmi on Feb. 7th, 2015. We still have not received our order. Was told it was my problem. Will not refund me. Our package was last tracked in California, March 26th, considered lost. Still will not refund me. I will NEVER order from Etsy again! I will put it out on social media about my experience! Shame on you!

Etsy sellers are 0 for 2. 2nd seller ** needs to be banned from Etsy. Seller's store indicates shipping 3-5 business days. Seller creates a shipping label on business day #6, then doesn't ship the item. I contact the seller on business day 10, seller responds back that she will issue a refund. Business Day #11, no refund. I send the seller a final warning. Day 12, I open a case with Etsy which is immediately closed by the seller. Seller closes the case by saying that she issued a refund via PayPal. There was no refund via PayPal. Etsy allows sellers to close tickets without any validation or verification. I escalate to a manager to get my case reopened. I am assured by Etsy that my case will stay open until the seller sends a screenshot proving refund. 2 days later, my case with Etsy is closed again without my approval, without receiving a refund, without a screenshot.

I am new to Etsy. Order a necklace and earring from Payless4fab. Nothing. Never shipped and the shop owner never answer, not even 1 of my 10 emails. I am disgusted and can't believe this site is respected when you have many legitimate website. I will never order from the website again. Have learn a valuable lesson.

I ordered a ceramic dolls head from ** & ** of Caveman Designs on Etsy, paid $15.95 for product and shipping, but only received a broken product and refusal by the seller ** to refund my money. He said I needed to file a claim with the post office and he was not refunding my money for shipping. The post office said he needs to file the claim since he mailed it but they also asked about the condition of the broken product. They asked if I stacked it like that (see images) but upon informing them I have not touched a single piece, only opened the bubble wrap to take a picture, they immediately suspected foul play, saying they have never seen anything broken in shipment arrive so neatly and tidily stacked together, especially with three, yes three, layers of large bubble wrap. I have never seen this either. Seller still refused to refund my money.

On 9/18/14 I ordered a few leather wrap bracelets from Asai Bolivien. The money was extracted that day but a week later I received a message that she was on an extended vacation. Fast forward to January 18, 2015 - I get a message stating that my order has been shipped via registered mail (ergo, no tracking number). Well, today is 4/21/14 and still no package. Etsy is COMPLETELY unhelpful stating that they are not responsible and to contact PayPal for my refund. PayPal does not provide refunds following the completed transaction so I am left with nothing more than a bad experience.

A big thumbs-up to the Etsy integrity team, for pulling down genuine artisans and promoting blatant violators. Here is a sample: This search: ** Yields these listings, among others: **. All from different stores, with the EXACT SAME SNAP, nearly the same descriptions and prices. Did all of them have a simultaneous big bang burst of creativity and use their "creative designs" individually to come out with the same snaps and products? In ETSY's own words, this is prohibited- Reselling an item you weren't involved in designing or creating is prohibited in our Handmade category.

For a little time I have been selling on Etsy, but a recent ordeal wake me up and tell me I need to explore other possibilities. I'm a man so I don't ** but just feel my need to express, so if you are reading this thanks for reading. :) Long story short, I am a jewelry designer with a newly established business and selling my product via e-commerce platforms like ETSY. Some time ago I receive a custom order request, simple enough it is from one of my existing design just make in another material. I accepted and received the payment; purchase material, off to the studio then shipping, same old procedure and after I check the shipping status seeing the client received the order, I thought to myself "ok job well done". Now looking back how naive I was.

I started selling on Etsy last year with 336 sales and with over 200% sales increase just in March of 2015. My store boosted sales after I started advertising and using sales apps. However, just before end of March Etsy suspended my store claiming that I don't make my own products. But, my products are all custom ordered by myself and I ask my craftsmen to make them for me. They are all tribal Jewelry and Natural stones, there are no copyrights or anything involved. This Etsy's decision is biased and unfair. Etsy even allows manufacturers to sell their products on Etsy.com, but how come doesn't allow my beads, handmade Jewelries? They claim they are commercial, but I can proof nothing is commercial in my products. There are also people buy from me and sell on Etsy. They are allowed, but when I sell my own products I am not allowed. This is not Fair at all. I think we should get some legal advises against Etsy.

I ordered my fiance shoes from wrapped paradise, a seller on etsy.com and they said it would be shipped on the 20th. Well I ordered them on the 8th. A week after the 20th went by and they still were not shipped. She refunded my money without me saying so and my now wife really wanted those shoes. I will never buy from etsy.com ever again.

I was selling in Etsy for 2.5 years, with 431 sales and 44 x 5* comments. Etsy suspended my account with no reason and without any prevent. Please don't sell in Etsy, as you'll spend your time and efforts to create it. Because you'll lose it. I heard this many times. I think Etsy is cooperating with our competitors or something like that... Don't open a store in Etsy, or buy from Etsy... Etsy is a scammer!!!

Extremely unprofessional and completely fraudulent. I had two shops on Etsy for over 8 years. March 3rd, 2015 they closed one for no reason with over 1,000 products on there. And a week later with no email or notification. I have contacted the Better Business Bureau and Consumer Affairs. I suggest everyone to file a complaint with the Better Business Bureau of NY. They have kept all my fees, which were paid up for the next 4 months. Do not support these people, they are absolutely a disgrace to be in America. And they are complete sell-outs and no longer provide a place for handmade crafts. Avoid at all costs!

I paid nearly $150 for a pillow and 2 cardboard boxes. For that amount of money I expect quality craftsmanship. Instead I received an under-filled pillow that was filled with the cheapest most lightweight poly fill you can get. The finishing seam was all crooked and full of loops that if you cut would unravel the whole thing. The 2 fabric-covered boxes wobble due to one leg being too short and the cardboard is bent in a few places. I offered to accept a 50% refund from the seller because I like the colors and could repair all the items. The seller turned out to be a real nut job. She was all over the place. She agreed to the partial refund, then she acted like she didn't know how to make a refund. Then she acted like she didn't know my email address. Then she acted like my email address wasn't correct, it went on and on. Clearly she was stalling.

I have been a loyal member of the Etsy community since 2010. I buy from people there all the time, belonged to several awesome groups, made a lot of friends and have my own shop. In all this time I have never had a single problem with Etsy. I absolutely loved being a member of this community until the day I actually had a problem and they refused to help me. Last year around summer time I was heavily trying to promote my newly reopened shop and had set up ad campaigns. I kept them on until about early-mid fall. I closed them because they didn't seem to be helping and I made no sales because of them. Well, I don't know how this happened but without my knowledge or consent, the ads started running again all of a sudden, accruing ridiculous amounts of fees which I had not budgeted for nor expected because I didn't know the ad campaign was on because I did not authorize it to run again.

In 2014, there are 1.4 million sellers on etsy share 2 billion dollars per annual sales. On average, it is less than 2000 dollars per seller. Small artisan with decent sales have been constantly reported by many other unsuccessful sellers. And some of them got shut. Some people are laughing. But overall speaking. It will be hard for any small sellers to get decent sales on Etsy. The large sellers (especially US based ones) are selling 10s of thousands each year. Anyway more decent handmade sellers will be shut. And more factories handmade sellers will roll out more stuff here.

Satisfied.

Sent two champagne bottle to be flattened into dishes. I was told that the items were shipped in February 2015; I was provided a shipping tracking number only after a few conversations. Contacted the post office and was told the tracking number was created by a computer NOT the post office - it was the seller personally dropped them off at the PO. After questioning the seller, she was abrupt and told me she didn't have time to repeat herself and would contact when there was movement. When I contacted her again to file a complaint with the PO as she said she insured them for $50; she told me to take it up with the PO; I did and it was discovered she never sent the package. This seller is a scam - she sucks you into sending her bottles and then she keeps them for her own or her shop to sell. NorCal Art Glass from Rancho Cordova, CA --- do not do business with them on Etsy or any site.

I went to my account with Etsy to check on the shipment of my last purchase last month. I couldn't get into my account. I clicked on a link to contact them. Finally 5 days later someone gets back in touch with me with a vague explanation of my account closed. I replied back and when they replied to that message, they told me that I was in contact with some sellers that their accounts were closed also. So now that surprises me. If I had purchased from a business from there that was closed, why would they close other accounts from buying or even selling to others. And I never had any issues with anyone, both as a seller or buyer from their site, and those I purchased from, all gave me good feedback as well as bought any of my items.

Terrible site. The Etsy support team SUCKS. My shop was suspended for inaccurate/false reasons since DECEMBER 2014 and they will not write back to my emails. They ignore me on Twitter @Etsyhelp. NO HELP AT ALL. You cannot be a business owner or be successful with this site if all they do is close real handmade shops and keep the mass product shops up. The Etsy admins have the power over artisans that have a shop on the site. They promote about becoming entrepreneurs and building your own business. But how can any of us do that if there is no help?

8 days ago I ordered a gift for my wife for our anniversary. It just shipped today from OH!! 8 days to put it in the mail?!?! The website said it would ship in 2 or 3 days from order! Now it will arrive late! Thanks a lot Etsy... I will never use them again!

Etsy also suspended my shop about 1 year ago. I sell hats and I customize the brims. Had a solid customer base and perfect feedback from all my repeat customers. I always shipped the same or next day and never had an issue... It was the worst possible timing because I had just moved out on my own and needed all the income I could get. To re-open the shop, they asked for a bunch of things to be done. I did everything they asked, put the story of how I got into the business, provided step-by-step instructions with pictures of how I customize the hats but the integrity team said it was not enough.

I purchased a set of prints from a shop on Etsy, Adam's Ale Prints. There was a delay in shipping, and the owner, **, told me that she would be sending my prints shortly and then marked them as shipped in Etsy's system. When they had not arrived in the time frame she had stated, I contacted her and asked her for an update and the tracking number. While she evaded the question, it was clear that the prints had not been shipped as she stated. Instead of answering my simple question, she instead listed a barrage of excuses and no apology. I told her her response was unprofessional. She then apologized, and asked if it would be okay if she refunded my money and sent me the prints as a gesture of good will. I said fine, as I had already ordered expensive custom frames for the prints and would have to pay to send them back and had already paid heavy shipping on them.

For not delivered 10 months I have not been able to recover the money from siyajewelry. I've sent a lot of emails, repayment bills through PayPal - all in vain, always ignore me. PayPal could not help me because my complaint was outside the time period. I would be forced to write on social networks - so that potential customers are carefully with siyajewelry shopping through Etsy. It appears that for siyajewelry $53 is worth more than his own reputation.

I ordered two items and thought I only received one. My mistake, but I wrote a bad review on the sellers site. I have tried everything I can think of to change that review. I just get sent into a maze of unhelpful suggestions. None worked. I even submitted the order number but that took me nowhere. There are no available customer service reps that can assist you. DO NOT ORDER FROM ETSY, YOUR CONCERNS GO INTO THIN AIR.

I signed up Etsy's listings promotion, wherein you pay a fee for Etsy to list the products of your store. While Etsy said I had 200+ views and so many impressions in the last 30 days, I received no business, no interest, no conversations from other consumers. Therefore, I cannot say whether or not these 200+ views and impressions are valid or if in fact, Etsy's own members are trolling these pages and clicking on everyone's profile just to rack up the fees.

So, it's been a week since I reported a review left by a crazy upset customer that has the f and b word in it and I've sent 3 emails with no response. It's kind of weird to me that the customer support has time to sit around and search for things like "forever 21" and "mossimo" to make store owners take listings down (without bothering to shut down the stores that make thousands of dollars a month making nothing themselves by just buying pre-made accessories wholesale from aliexpress and eBay and running stores that actually hand make anything out of business.)

I ordered 2 items from 2 different sellers last month. Never received anything from either. Have opened a case on one and trying to get a refund from PayPal, after trying to get a hold of the seller. Nothing there. Now trying to get a hold of the other seller as it says it shipped but I never received it. If I don't hear back soon I will be opening another case and asking for another refund. Do most have these experiences often? I started googling about this, and Etsy doesn't sound like it patrols this well at all. I don't believe I will ever buy through them again. Very disappointing experiences.

I have tried a few times to pay my Etsy bill and reopen my store. However, when they say they have sent me a confirmation to my email, and it shows they have the correct, I only have one, it doesn't go through, neither to my junk mail, I've tried a few times, and so I can't even pay the bill. There is no way to communicate w/ these people.

In August of 2014, I ordered a t-shirt from their website. On 8/26, I received an e-mail advising me the order had been shipped by tee4youfactory. I never received a delivery. I have sent repeated email requests to both etsy and tee4youfactory requesting a refund. I never received a refund nor a response.

I purchased some charms from CY Supplies on Etsy... They arrived stamped off center & not looking like the photos online. I tried to return them. The seller was rude, refused to refund, and told me Etsy always has her back. I went through my legal rights as a consumer and lodged a complaint with both Etsy and PayPal. The lady got nasty. She started sending me nasty emails, both on Etsy's conversation page and to my personal email. She somehow got my fiance's first name and my home phone number. I won the dispute and received a refund from PayPal. She has been prank calling my house since.

In 2012 I purchased a custom logo design from "Pixie Modern". As you can imagine, a custom logo design isn't cheap. The same day I placed my order, I contacted the shop to ask what the turn around time was. She told me that I could see a sample in 12 hours. Who can design a custom logo and produce 4 samples in 12 hours?!? I of course I didn't receive a sample in 12 hours but I gave her some time because I wanted quality work. 3 days later, I messaged her again to ask how the logo was coming along. I received a response that said she was working on it and that she had 4 people ahead of me. That's when I started to become uneasy, but she promised that she would have a sample soon.

I ordered a candle holder from Etsy.com and it arrived from Sweet Daphne Vintage, ** owner. The piece came broken but missing the broken part. Attempts to resolve this issue professionally were frustrating, and impossible. In addition, the shipping case in which it arrived was in very bad shape and the owner does not take any responsibility. I will NEVER order from this business again.

I paid for my niece's birthday dress Jan. 26, 2015 including the shipping charges. The store, Signature Collection B's Profile, didn't process my order on time. I was just informed today (03 Mar 15) through my email that I still have to pay extra shipping charges. The birthday party of my niece is this coming Saturday (07 Mar 15). This is very unsatisfactory. What kind of business is this?

Received a broken Vaporizer from seller. Stated on Etsy in excellent condition and stated it worked when she mailed it. Far from excellent. Came in a mt dog bone box with a lot of grocery store bags as cushioning. It came from California to Illinois. No damage to the box but the top portion of the vaporizer rattled and glass bowl had sediment in it. No electrical power in it. I paid $15.00 for item plus $20.00 shipping fee. Now she wants me to pay for return shipping to her to get my $15.00 back. She's crazy as a loon if she thinks I will spend another penny on this bad transaction. I filed a case with Etsy but I know they won't do anything just by reading these complaints. Lesson learned.

I ordered two pairs of custom made nike roshes. The only email received was selling since my they were custom made it would take 2 weeks to make. I didnt get my shoes until 3 months later. I emailed literally every day until I opened a complaint and then a few days later I received my shoes. P L U S whenever I logged into the website is still shows my order as processing!

I wanted to review Etsy itself. And I wish I could give it less than 1 star. Why? Etsy is no longer about handmade items. Etsy no longer gives small crafters a means to spring board their home based business.... Unless your home based business entails buying manufactured products overseas, employing 15 people to slap a tag or ribbon on it and market it as handmade.