eBay Reviews

My positive feedback numbers were around 2,000. Over the 5 year period, I had become a Power Seller, #1 rated, etc. My feedback score, I had maintained at 100% for about 5 years, suddenly plummeted to 97.6%..... but was going back up. Getting prepared for the upcoming Holiday Season, I purchased lots of inventory and supplies ($$$) so that I would be ready. Like everyday, I sat down at my computer one morning, my account had been "restricted forever." Just like that! Needless to say, it impacted my life greatly.... financially and emotionally. Right before the holidays, my income had disappeared. I was devastated.

I have lost jobs before, but I was aware people were being let go. I could prepare for that. I did what most others have done, made phone calls to eBay to try to understand what had just happened, but I did not exist to them anymore... I am a person who takes a lot of pride in what I do. There is just "something" wrong here that needs to be corrected. Man's inhumanity to man never ceases to amaze me!

What a load of crap. First off, eBay's money back guarantee means they freeze your account, freeze your PayPal account and don't unfreeze it until you give the fool back their money. So if you have other transactions going on, you cannot do anything until YOU pay back the fool who claims the item is "not as described". That "not as described" policy of eBay's is a very vague one. My point is that the "no returns accepted" that you deliberately choose when listing an item, as that is one of two choices eBay gives you, is a LIE and is FALSE ADVERTISING.

If I say in a listing that there are "no returns accepted" I expect to see that in the ad on eBay so that customers know and have to choice to buy or not to buy. Try to contact eBay? What a joke. Try to speak to or email someone with eBay, just try it. First off you have to find a direct email address, instead of this lame pull down menu where it gives you vague solutions for non-specific problems. EBay is an out of control monster that needs more supervision and regulation.

I woke up one morning and my account was restricted forever! I had been on ebay for over 15 years!! Well, it gets better.. months later...my husband and I made a purchase (on my husbands eBay account that he had before we were even married) and it was not a good one. It was a beautiful designer dress for my daughter's wedding. I received it and it was a cheap copy from another country. I was very upset and wanted to return it to the seller. I did but was out my shipping of $18 both ways and they advertised they were from South Carolina. My husband and I do not have the same name due to my profession and, no Paypal connection, no real financial connection to me at this point at all.. but.eBay is cutting his account off too..for being related to me....They really give no good reason just that he is connected to a restricted account and once that account has resolved its issues his will be fine.

I try to resolve the issues and the customer service reps say "WE ARE NOT A FACE TO FACE COMPANY, ANYONE WITH THE SAME ADDRESS, IP, OR EVEN SAME FINGERPRINT AS YOU WILL GET RESTRICTED FOREVER." It gets better, what about my kids in college and their kids or anyone who just logs into this computer? I work at a college have foreign exchange students here and have people here all the time. "YES, WE ARE NOT A FACE TO FACE COMPANY, THEY WILL BE RESTRICTED, too. "...I said wow! do we live in Russia? this is just crazy! I mean why? I sell used items. I asked her to please disconnect my account. Please do not penalize my family or my children or anyone who may be related to me. It is just not fair. I said whatever I did, I will take blame.

In the entire time I ever sold on ebay I only sold one item that was questionable. I sold a vintage coach I found at a Goodwill. When I did I called them about it they told me I was a fraud, I said, "no it was a vintage bag and Goodwill had it marked as vintage." They said Coach flagged it. I said that is fine I will not sell it. But, I was pretty much called a criminal. It was disrespectful to me. I have never sold anything that was outside their guidelines. So, I ask why? All because I turned in a fraud seller selling silver??!! And then a dress knock off producer. All my items are real, unique, from my closet to your closet. I love vintage books, vintage clothing, unique items and not mass produced china junk. I hope someone reads this and has a lot of money to give the small mom and pops like us a venue that will compete with eBay. We are asking you PLEASE!! I promise you we will support you!

I advised if the item was damaged in shipping I needed to know so that we could open a claim immediately and he stated it wasn't damaged in shipping. EBay and they took the money, his winning bid and the shipping money from my account and gave it back to him and stated because I had insurance on the item I needed to open a claim with UPS and closed the case. I called eBay and told them he already said it wasn't damaged in shipping and if they would look through the messages I already offered to take the item back and refund him his bid and he refused. They still said this was their policy and that the buyer wasn't qualified to say whether or not the item was damaged in shipping. They needed a letter from the shipper in writing saying this was the case. They said they would open the case for 15 more days.

Meanwhile, to open the case with UPS, I needed the buyer's phone #, he wouldn't give it to me so again I had to call eBay back and told them how angry I was because they are telling me to LIE to UPS just so they don't lose their funds meanwhile the buyer has my item and my money! So they send an email to the buyer and he gave me a fake phone #. 15 days had now passed and eBay closed the case again. I lost out. The buyer (thief) got the item at 1/4 of the retail price and paid absolutely nothing for it. Not even that, I didn't charge him enough for the shipping in the first place (my error, I know) so I actually gave him money. When a company tells you to file a false report with another company just so they don't lose their fees... well, I can tell you, I feel badly for those trying to make money off selling their stuff on eBay because I will NEVER buy anything off there, or sell anything on there again. They have lost my trust and obviously have no integrity whatsoever.

More phone calls trying to get this resolved. I checked my acct to see if the fees were removed and found my feedback score increased. I checked to see who gave me the feedback and it was a person who purchased a $900 coin. I don't sell coins. Checking further, I found another coin was sold for $7000! The buyer was waiting for his coin. He sent the money. It was then I realized my acct was taken over by an anonymous seller who was selling using my ebay seller name. He received payment somehow but any fees related to the sale of these coins went to my account. I was to pay his commission.

I contacted ebay and told them and I was told eventually that everything was taken care of. After that, I found a message telling me the buyer did not receive his coin and I was to refund his $7000. They told me it would be taken from my bank account. Another phone call to ebay & Paypal to try to resolve this one. After that upsetting experience, I waited some time before I used my account to list an item to be sold only to find out my account was restricted.

Once again I called ebay/Paypal repeating my story, name, phone number, to each person as I was transferred back and forth. Ebay told me my account is fine, it must be Paypal who has the restriction. Paypal told me there is no reason for them to restrict my account it must be ebay! So I was transferred back & forth with no resolution. My account was restricted. No one knew why. Nobody knows how to get the restriction removed. Nothing was done.

This week I called again to try to get some answers. The person I spoke to said he would look into the problem. Yesterday, I received a message from ebay telling me how to get the restriction removed. I have to fax the front & back of my driver's license or some other government ID. They want copies of my bills to show I live at my address. They want receipts of the merchandise I have listed (the last item I listed was the crystal ornament) and after 3 weeks of them reviewing everything, I might be able to use my account again. Until then I am forbidden to try to sell or buy anything on ebay.

I really don't understand what exactly they want here. I don't understand the logic behind this. I feel as though I am being treated like a criminal and I did not break any rules. I think ebay should put more effort in finding out who hacked my account instead of trying to make things more difficult for me to get back to selling on ebay. Dealing with their customer service is a nightmare! I reached my limit of frustration and at this point it's just not worth it! And that is after selling on ebay since 2002 with 100% positive feedback and over 1000 items sold. GO figure!

And I decided to leave feedback to warn other buyers from being conned by this seller..... Then found out that ebay had also retracted my feedback - so I couldn't warn others? We buyers should have more support as we never know what we are buying....I could of bought the same item from a store on the high road for less money and been guaranteed an exchange or a refund if the item I bought was faulty....you won't get that with ebay!

After calling the appeal office and talking very heated for about two minutes the woman immediately had me file a form and reversed the case decision and refunded my money. She said this was a one time courtesy that they were doing for me. Why did it take two weeks for this to happen if it literally took a two-minute phone conversation to get my money back?

Moral of the story is to know the policies before you buy. If I had known FedEx wasn't going to require a signature, I would have added that to the shipping myself (which you can easily do on you package tracking page on FedEx). However, it is highly irresponsible of companies to ship things worth $500 and not require a signature because they're too cheap to spend an extra $2 on shipping. Now they will be blacklisted by me for their incompetence and poor customer service skills. eBay is not responsible for items lost once they are delivered to your address but with no receipt, signature or proof from FedEx they can't say you actually received your item. If you have a situation like this go to ic3.gov. It's the Internet Criminal Complaint Center's form for victimization over the internet. This is the form eBay had me fill out before refunding my money.

However if you are big enough and make Ebay barrels of money, they give you different set of rules to insure you do not have that same problem as the little people. Ebay states if you sell over 400 items monthly they will look the other way on any complaint or negative feedback, that is over 3 months old and give you extra chances to bribe and convince the unhappy customer to revise their feedback with "revisal request."

I have seen small sellers get kicked off for the smallest of issues yet, just go to any big used cell phone seller from china and you will see accusations of fraud and mistrust plastered all over feedback as well as 25-100 more that were able to be revised. Now do not think you will receive that quality service they require from the small sellers when you have a problem with them. They forward U.S. small sellers phone calls down to India where It appeared to me that they were not there to help, rather to learn English from me at some hands on program set up by ebay, to simply wear down the complainers and insure they think twice before calling again.

I am not sure if the operators are paying to learn English from me, or if Ebay just thought that English as an employees second language would be the best customer service choice they could make. Now the Paypal customers get courteous English speaking American operators due to that being the cash hand of the operation.

Do not forget just because you live in the U.S. does not entitle you to justice. If you read the massive sellers agreement you will see you are never allowed to be part of any class action lawsuit and if you are going to sue on your own accord it must be in Salt Lake Utah with all travel experiences regardless of outcome paid by you and you CAN NOT SUE FOR MORE THAN 300 dollars. SINCE WHEN HAS A CORPORATION DETERMINED OUR RIGHTS TO LAW AND JUSTICE? Since.... Goliath has become EBAY - PAYPAL - GREENDOT and WORTH.COM and became GODZILLA! WE NEED A REGULATING SUPERHERO FAST OR A BETTER OPTION THEN EBAYZILLA!

Seven days later the watch sold for $3533.00 and the buyer paid for it and I shipped the watch. Now, I knew this buyer, I've sold him watches before. He buys on eBay and sells in China and Hongkong. Two and a half weeks later I get an email from him saying he wants a refund and gives me his cell number. I call and his response to me was he wants his money back because he can't sell it in Hongkong. I politely tell him that the watch was being sold as is and I'm sorry he can't sell it but that's not my problem. Ten minutes later I have an open case on eBay saying "item not as described". Here we go again. He says the watch has no case back and it is incomplete... The coin back is this watch's case back.

I called eBay immediately and state my case. The girl on the other end of the phone, who sounded 12 BTW, tells me that they are going to side with the buyer in this case because the watch should have been listed under "sold for parts"... This is a fine mechanical watch that can be repaired and maintained for another 100+ years. This was not being "sold for parts", I knew this and the buyer knew this. eBay decided to refund the buyer his money. The fact he couldn't sell it is the only reason this was refunded by eBay. I have since closed my bank account, credit card numbers, cash station card number and savings account info. eBay can kiss my **!!!

I contacted the post office in that area and spoke to the post master. He familiar with the buyer and knew him by name. The post master verified that the post office delivered to different zip codes. This didn't help my case because as I made attempts to resolve the issue and do the right thing I ended up digging myself into a bigger hole. I was told that my tracking info wasn't sufficient and I should've had signature verification. My problem with this is that my tracking information was sufficient. It was delivered, but not to the same zip in PayPal. So my thoughts are even if I had signature on delivery, it would be null and void because according to PayPal and eBay it still went to the wrong address.

So I think the buyer knows this loop hole and just let it ride. He got a guitar for free. And the part that burns me is eBay never made any contact with the buyer. I've done the research on this guy and he uses multiple accounts to buy and sell in his name and his girlfriends. And there are other folks on the internet that are not happy with this guy’s operation.

eBay singled me out because I imprint on my pictures 'USA SELLER'. I did not know that you make me a hot target in the world of Asians & Filipinos. Occasionally potential buyers asked if my item was being shipped from Asia. I contacted eBay Trust & Safety team and their Representatives then were American stated that I can post and state "USA SELLER". I did not know that was one the reason I was suspended even though they do not admit such, in addition to being an American. eBay never contacted me to ask if had the items. There were no complaints against me, I have 100% feedback score. Numerous phone calls 4-5 times call per day to eBay. I reached only Asians and Filipino representative who barely spoke English in their Trust and Safety Department. These non-Americans non-English speaking eBay Reps are the same people responsible for suspending hundreds of USA SELLERS.

I depend upon my investment sales in eBay to feed my 8 children, and we are devastated. We do not want to become welfare recipient because these eBay non-American foreign representatives judge and use non-American standards against US Sellers. eBay knows I am a good eBay Seller. Since the time my parents registered on eBay 1996 I have brought more than 1000 eBay sellers and buyers to eBay. When many sellers left eBay because the economy was bad, I encourage others to stay on eBay. I am requesting eBay reinstate my account, and I promise I will not post items with pictures labeled USA SELLER anymore. eBay USA made an agreement with China Post for products to ship from Asia for pennies on the dollar called "epacket ship" (eg., Ring bought from eBay Asian seller $2.00 +0.20 postage). Return damage ring to China, postage cost $68.85, this is reason most US buyers are ask if shipping from Asia.

I was not aware this was offensive to the Asian sellers, and would have quickly complied if eBay requested not to label my listing pictures eBay Seller. EBAY’S SOLUTION: Immediate unappealable indefinite suspension. eBay suspended my account for a secret reason not stated in their policy. While eBay has gone Global, they use non-American Asian representatives to handle the USA sellers which result in numerous violations against Americans: civil rights, consumer rights, injustices, unethical & unfair practices, and discrimination, Financial, hijacking or theft, loss of jobs, family break ups and more welfare recipient. I will be forced to apply for Welfare, food stamps, etc if I am not reinstated. I believe the States ought to take an aggressive stands on eBay on suspension accountability. It is difficult for eBay suspend their Asian sellers because their country will not allow it. Recently eBay was order by the court to reinstate a seller.

Maybe they should email the seller and let them know instead of putting it in the resolution center. I am a very small seller, I do not look every day so I missed seeing eBay's posts. So now I am out $311.00. I am so upset. Does anyone have any suggestions? Is there somewhere online where I can let others know about this fraudulent buyer? In the end, I am out the money insurance and eBay... and I am not covered.

"9 NAS Server that will hold 4 SATA drives. The Freedom 9 has a total of four removable SATA drive bays. This NAS Server can be used to backup files, file sharing, or for system recovery in the event of a system crash. Total of four drive bays available for your own SATA drives. DRIVES FOR THIS FREEDOM 9 ARE SOLD SEPARATELY! NO DRIVES INCLUDED IN THIS AUCTION. DRIVE BAYS COME READY TO ADD HARD DRIVE(S) OF YOUR CHOICE."

A simple one that naturally will not be fixed or a bunch of dribble text not making sense because they didn't read my notes, but anyway and that aside, ON THIS SITE! Again on this site (!) which will never be addressed well maybe address but NEVER FIXED for the regular folks to navigate and here we go: Recent posts super! Where is POST & Login Button on THE FRONT PAGE!!!!!!? AND IN LARGE FONT / text ~ !!!!! Not crap you can't see or do us older folks have to run a HUNTING and CLICK HERE!!! CLICK HERE!!! HUNTING!!!! EXPEDITION!!! Unbelievable. Simply amazing.

Did anyone actually look at your site? Did anyone actually try to navigate your site. Bet this won't be posted anywhere noticeable except for a few chuckles except maybe the latrine. U for your time and your int Md and not doing a damn thing except sit your ** in a chair all day and complain about bad healthcare that won't help finish house payments and poor health benefits.

Whew, off the soap box now and I so hope someone there has some backbone. Nice, error. Nice, submission failed, that's a capital S and a Capital F Wackojackos, hire someone that knows at least a little English and NOT ENGRISH, god.

However, I won some bids and told eBay in advance that a seller might file a complaint against me and I do not want my account suspended but they assured me to talk to the sellers so I did. Most waited, 2 cancelled so instead I used my husband's PayPal account to pay the others. It was in the midst of paying them that I listed some items for sale. I read on the eBay community pages on drop shipping and saw that a lot of sellers were doing that.

Earlier on I joined a good drop shipper and started selling a few items though at night when I wanted to check my progress on sales I got smacked in the face with the suspension email. I emailed them trying to put sense in their heads that I am no threat. I mean catch a plane and come see me, I am pretty ordinary. No scam on me. But they didn't listen, they just kept saying whatever you say won't change anything.

Now I am concerned for some things I bought, I emailed a seller on PayPal filing an Un-sent item and she immediately emailed me saying my profile and Delivery address was swiped clean, I have no record and eBay telling her that I was a suspicious account so do not send her items and what about my money? I asked eBay about this as well but no response. Seriously, are they gonna steal from an unemployed mum trying her best to make ends meet? EBay the multi-billion dollar company? I am so appalled by their stupid policies and unfair treatment. I want my account reinstated, and compensated.

After reading their complaint, I immediately removed all my listings, deleted all listings I had not yet listed and contacted eBay, Paypal, trust and safety people telling them I am leaving for good. It breaks my heart to think that I am a part of a company that can stoop to this level and treat people in this uncaring manner. I have been told that until the system takes my eBay fees out, I can't close my account. I said great, gives me time to contact other members and let them know to read the complaints so they may consider leaving also. I thought I had problems with eBay but nothing compares to the anger I feel about the way these wonderful people were treated.

People don't understand what this couple has had to go through. I don't know who you are or where you are but being a kidney transplant person myself I will tell you this much. I care and I am on your side and will proudly join you in leaving this company behind. We do not need this horrible treatment and will far exceed anything we could have done on eBay. I am gone as soon as I settle up with eBay. I am ashamed that this company can stoop to this level and have no integrity whatsoever!!! May God bless this beautiful couple and I pray they move on and never look back. That is exactly what I plan to do!

I have recently moved cross-country and haven't changed my old phone number. Luckily, all I own is a prepaid cell phone, and naturally my name isn't in the phone book as of yet, and is only on the apartment lease agreement. Will likely never have a landline phone after all this. He went into all this hassle of tracking down my phone number and my address. In another e-mail, he mentioned that his father-in-law is a postal worker. I wonder if this fact is somehow related to his tracking down my whereabouts.

I sincerely hope that this was an empty harassment and that it won't evolve into him physically doing anything, since hes aware of my current address. If I knew, I would have just tossed the coat and called it a day. Can't undo now.

Rather than warning the buyer, eBay fails to take action regarding the sellers false/incorrect descriptions? Items in question: New Black Men's Fashion Tungsten Steel Text Wrist Watch Watches Sinobi Gift-Item # 321281608547 - [NOT MADE OF TUNGSTEN]; AntiShock Cork Handle Walking Hiking Pole Trekking Hiking Stick 135 cm-Item # 321281608547 - [NO AntiShock FEATURES].

After several emails the seller offered me £20.00 as a gesture of good will. I don't think this is fair as I paid £148.00 for the bag and I asked for a replacement or full refund. The seller refused, I asked eBay to take over the case. They favored the seller. I appealed but my appeal was denied? At the moment I have taken my case to Trading Standards and also the Financial Ombudsman. Hopefully I should hear something soon.

I emailed customer support with the issue which stated normal response time was less than 24 hours, but because of heavy volume would take 48-72 hours. No response or answer after 144 hours so I decided to call. Upon calling, I was told that the account didn't meet seller requirements because it was tied to the wpstop account. I asked to speak with a supervisor and first rep was very short and told me it didn't matter because I would be told the same thing and I was wasting my time. She put me on hold for 1 hour and 42 minutes. She did come back to the phone after app 3 minutes and said I should schedule a callback, which I had done to start this conversation.

The phone then went into silence for over 1 1/2 hours, but then there was music and I was greeted by a supervisor. At this point, I informed her that our conversation was being recorded, which I was informed to attempt by my state representative. I assumed this was fine since I was told that I was being recorded. She stated that she would no longer speak with me until I stated that our conversation would not be recorded, which I did in order to attempt to resolve the matter. At that point, she proceeded very disrespectful and told me I was suspended from selling and buying for life. I explained that I had bought thousands of dollars in the last year under unitwin98. She told me I was now restricted from all activity. I questioned again unitwin98 at which point she told me "if I would shut my mouth and listen she would tell me why". She then took a breath and realized she was looking at the wpstop account.

Again she told me I would never be able to sell on eBay again under the unitwin98 account also. I attempted to explain that I understood there was a policy, but could she please consider my health situation at the time and that every issue was resolved quickly. Also take into account that if the account was somehow tied to the wpstop account, that wpstop was a VERY good account for longer than 99% of your accounts. She interrupted, "None of this mattered and unitwin98 was banned from selling for life". So after my 144 hour email wait with no response and then my almost 2 hour phone call wait, I was entitled to 2 minutes of rude lack of assistance.

In closing, my husband's business has been around for nearly 50 years based on knowledge and customer service. After my experience, it makes me proud of my staff. My daughter will also be able to tell her kids that her dad's business was in business longer than ebay, because he didn't chase away great customers after they wrote 1 bad check, because they covered it within days and continued spending thousands of dollars with him for many more years. In closing, the bad people reopen new accounts under a different email and a new Paypal account, while their honest sellers and buyers get chased away after years of quality service. Ebay should consider using human beings in customer support instead of policy reading rude robots.

As a customer for years, I believe eBay has outsourced their Customer Service to a garage somewhere overseas. The responses and outright lies about exceeding my selling limit and the way I was addressed is insulting, rude and uncaring. I am seriously looking for a selling/buying alternative to eBay. I have used Amazon with success and may move that way completely. eBay needs to address this or risk losing more customers thanks to their uninformed and uncaring Customer Service staff wherever they are located.

The next day, I received another email saying that they are permanently banning me from eBay and can't create and can't sell on eBay anymore... My questions was what did I do? Did I do something wrong to be banned without any valid reason? I rang them again to ask why and what went wrong. They just told me that I can no longer use eBay and PayPal. That's all. No further explanation. I think this is so unfair! Suspending account if they like without any reason.

What made things worst was that, the buyer requested for a refund after receiving the item that I delivered and PayPal issued them for a full refund on my PayPal account. The buyer received the item and refunded her money. Because my account on eBay was banned and my PayPal account was limited, I can no longer make an appeal. I just decided not to use PayPal and eBay ever again. Now, I am joining campaigns to discourage people of the world not to use eBay and PayPal. And I hope one day BOTH will shut down and sow the fruits of their unfair activities!!!!

I have written to eBay numerous times suggesting some kind of buffer that would block out new bidders during the final seconds of the auction. Naturally, eBay allows this practice because it pushes up auction prices which means increased profits for eBay. I prefer to spend my money with businesses that use fairness practices with the consumer... so I will not be purchasing any more items on eBay.

...Shell Game: Auctions are manipulated in multiple ways by eBay, using your cookies to show you only search items that will fit your monetary history of bidding, pushing only items at the highest end of previous bids (+ a little more!).

...Search results are altered by eBay software to show lookers ONLY the most expensive items, unless you are savvy enough to know to look further or use other search words or links. This intentionally gives buyers the false impression that these higher priced items are the ONLY purchase item choices available.

...Buyers wanting to ask the seller a question about an item they are interested in are put through a gauntlet of pages & links designed to reduce/prevent open communication with the sellers.

..Ebay Buyer Protection is a farce; Cost of (required) return of bad purchases will almost always exceed the value of the item, presenting the illusion that buyers wanted to keep the garbage they received. In addition to this, the seller who ripped you off has to admit that the returned item has been received in good/unused condition and is defective before you can get that refund. (How likely is THAT to happen? You WILL lose even more if you attempt returns.)

...Ebay sellers are able to file Un-Paid Item Claims against buyers who actually paid, and have proof of that payment through Paypal! Yeah. Happened to me!

...Crazy calculation of FB percentages severely under-represents actual number of unhappy buyers & scamming eBay charlatan sellers, which enables their criminal activity to continue.

...Negative FBs for bad sellers are often removed to present a better image for ebay to new buyers who can't know better.

...Customer Service is a sham. Outsourced to foreign countries, it can be almost impossible to communicate with Customer Service Reps if you speak English. This is no accident. Customer service Reps most frequent response: We cant do anything about what the seller is doing (often criminal behavior, knowingly cheating buyers). The phone bill for these conversations is all yours to keep..... and those POOR Sellers!

...Media Ads produced by eBay give blatantly false impressions to people that a lot of money can be made with garage sale items.

...Sellers falsely believe their listings are getting visibility to buyers when they are not. Only sellers who pay large amounts of extra fees for premium services are given genuine visibility.

...Ebay + Paypal fees nickel & dime sellers out of most of their profit, taking the lion share unless you are selling very high-end items.

...This Nickel-and-Diming Scheme also makes actual costs of selling on eBay appear very small when they are--in truth--significant. Most sellers make just pennies in the end while racking up debt for items they meant to purchase with their expected income that does not materialize.

I'm not even going to start on the pop-up banner ads, javascript windows & flash notifications that intentionally keep buyers distracted enough to make mistakes when bidding & buying. This list is just a start. I've seen it all. When the class-action lawsuits come down on eBay in a hail--and they will be caught sooner or later--I will be there to laugh. Until then, it's business as usual for these crooks.

eBay will give the seller 3 days to work it out. If after 3 days buyer is still unhappy, eBay buyer protection plan will refund you your money and the whole affair goes on seller's feedback. This is how it works in 2014. I don't know how eBay worked 5 or 10 years ago but these are the facts now. Why are so many of you not checking seller's feedback. If you follow these steps you can't get ripped off even if you are not even willing to take 1 minute to look at the seller's history.

If you are unhappy with an order, then follow these steps and there shouldn't be a reason to come here and write complaints. I want to see anyone write a review that says they followed these step and got ripped off in 2014. I really do. As a seller the bottom line is, if you buy from me and for any reason are unhappy, you are issued a refund and most of the time don't even have to return the order to me (if something was damaged in shipping or defective why would I want that returned, I could lose my store putting that junk back on eBay).

If I refuse to refund you, eBay refunds you and my feedback score will tell the tale. Also any seller who fails to take care of the buyer will find out soon enough that eBay will punish the seller. Seller assumes all responsibility no matter what. This is the seller's contract with eBay. Example If seller put a counterfeit product up for sale and buyer contacts seller for refund and seller refuses (what is this next step so many of you miss) OPEN A CASE. Not only will you get a refund sellers eBay store gets shut down for a couple months or more and the sellers actions go into their FEEDBACK.

SELLER ASSUMES ALL RESPONSIBILITY NO MATTER WHAT. KNOW YOUR RIGHTS AS A CUSTOMER. Understand what eBay's BUYER PROTECTION PLAN MEANS IN 2014. I don't know what the policies were 5 to 10 years ago, I only know that today, if you complain to eBay about a seller, eBay then contacts seller warning them that they now have 3 days to make buyer happy or eBay will step in. At that point, there's not much seller can say (seller makes a promise to eBay saying he will take 100% responsibility of your happiness, if you're unhappy for any reason, seller has failed to live up to his promise).

Sellers can block any buyers they choose from seeing their products, so if you feel that a buyer is scamming you, you can block them from future sales. I issued a double refund to make someone happy and told them to keep the product. The buyer said I didn't put all the info on the product up (I thought I did) but I must honor my agreement with eBay. As a seller, I need you to be happy, for you and my feedback score and because I made an agreement with eBay to take 100% responsibility of the ordered product and more importantly your experience on eBay.

This leads me to their customer service or lack thereof. Believe me when I tell you their customer could be the worse customer service I have ever personally dealt with. Words can barely describe how bad it is. They almost have no management there. eBay makes it almost impossible to speak to any reasonable human being. This is WITH reason. eBay does not want you to air your frustrations. eBay wants you to refund and move on. Believe me when I tell you this targets the small seller.

eBay is costing Sellers money and they should be held responsible. Please sellers, Keep the information of this cases. Some day Hopefully eBay will have to compensate sellers for their biased policies with a class action lawsuit and I hope it puts them out of business. eBay is banking that by targeting small sellers the "big" sellers will win out. Please let's put these cases together and file a lawsuit for our compensation and then some.

Howard did not respond. I thought that to be strange. I had just promised to pay him thousands of dollars for his used boat. Surely he was watching also. My research led me to believe I had gotten a pretty good deal, and Howard must have thought so too because at 9:30 the next morning he did contact me. One sentence...On the phone and out. Will contact after lunch when back at PC. OK Howard is still kicking so I begin my search for airfare, hotel, rental car. You see, Howard is in Florida and I'm in PA, but I really wanted this boat. It was perfect! I could be there same day!!

About noon Howard contacted me again and said that he decided not to sell the boat!!!! WHAT!!!! You can't do that!!! Oh, but he can. You see Ebay claims that my negative feedback will hurt him and.... if he does it again, he "might" get banned from the site. Big whoop!!!! Better yet I got a request that Howard wanted my permission to terminate the deal.... No way! That should be my boat, yet once I denied his request the case was CLOSED!!! Silly me I would have thought that not allowing the deal to terminate would be the case.

Called Ebay again and was told how important that was because Howard would NOT receive credit for the sale and the little number next to his name would not change.... Really????? In closing my advice is to sell anything on Ebay and if in fact you fetch less than you wanted, just say NO!!!! And those of you thinking and hoping for a good deal, forget about it.. THERE is NO penalty!!! I know Ebay cannot send out muscle to secure my purchase, but they could and should ban this guy, and I know he will get around that too but NOTHING??? Why bother with Ebay?

One of my customers contacted me by email 5 months after his purchase with a message that stated that he had never used the laptop because his mother was sick and he would like a refund and to return it (who doesn't use their computer because their relative or even their mother is sick? REALLY?). I reminded him that he had written me a message after he received it telling me that it was one fine machine. I sent him a copy of his message. I also told him that if he had contacted me within a month, I would have done something (which was way outside my 14-day return policy still) but that contacting me nearly 6 months later there was no way I could take a return because even then the new model had come out and made the value of the model he purchased drop significantly.

About 3 weeks later (now 6 months past the date he purchased the laptop from me), I get $2350.00 removed from my PayPal account by PayPal because he was able to still open up a complaint somehow. They told me that they were going to fight the BANK for me (Here I must make clear that when he first purchased the laptop it took him 2 weeks to buy the laptop because he said he had a Credit card problem and needed to get a new one). I told them everything that had happened and gave them all info.

45 days later approx. PayPal said I lost the case and the bank settled on $700.00!!! SIX MONTHS AFTER PURCHASE!! I called every single credit card company I could and asked them what their policy is on Charge backs. Without fail every single one said they have a 90-day MAX but they will never go beyond the MERCHANT'S policy!! Basically if the merchant has a 30-day return policy and you don't return it within 30 days then the credit card company will not do a charge back.

So because of this I called PayPal and they told me the only way they would give me info was if I sued them or forced them to give me the info by warrant from the courts. So I actually called the major providers of credit cards claiming I was a merchant. I called AMERICAN EXPRESS and asked them if they could give me the information on a customer of theirs who purchased something from me. I told the woman the entire story of what happened and she agreed to help. I gave her the customer's name and address and asked if He opened up a credit card account on or around the date that he purchased the laptop from me and made a $2350.00 charge. The Answer was YES! HE DID!

Now I knew that he used American Express through PayPal. I asked them if he did a chargeback on that purchase. The woman at American Express told me that he DID NOT do a charge back!!! I asked her a few other questions that she told me she was not allowed to answer so that was the only information she was allowed by law to give me.

Because of this information, I have concluded that PAYPAL did the FAKE chargeback because this man purchases LARGE items from eBay all the time and they didn't want to lose his Business. I am absolutely sure from my investigating that PayPal got him to settle on taking $700.00 and they just took the money from me!! The REAL reason the guy wanted a refund was because the new model had come out and he knew he could get a new model for the price he paid me. Which is always going to happen!!

There is no doubt in my mind that Paypal stole 700 dollars from me to make that man happy. To me it is the same as if I purchased something from Home Depot for say 1000.00 dollars and 6 months later walk in the store and wait for a register to open and take 300 or so dollars by force and telling them I don't think the item I purchased was worth as much as they sold it to me for! I KNOW PayPal did this and the only reason they don't have a lawsuit on their hands is because I need them to sell on eBay.

The following month, 9/13, I checked my bank account, and noticed two charges from eBay, a week apart. One was for $20.55 ($19.95 monthly fee and the rest for 'listings'-which were supposed to be free), the other was for $19.95. This was in addition to the initial 'pro-rated' fee I paid up front when I signed up to be a seller. I called eBay, they told me they would open up an inquiry and then refund me the duplicate amount they had billed, as well as the charge for listings. I said, "Okay, great, thank you!" They told me it would take up to 30 days. I asked about the possibility of being double charged in the next billing cycle, they said it had been 'taken care of' and wouldn't happen again.

10/2013 bank statement. One charge of $20.55, and one week later an additional charge of $19.95. And no credit yet. I called, same song and dance. I gave them the benefit of the doubt and said okay, that I would wait. 11/2013 bank statement, ditto. $20.55, one week later $19.95. This time I called the number for consumers and was finally able to find someone to explain to me that for some reason, they had me in the system twice, even though I only had one store. That it was a 'glitch'. I was given a resolution case number, and assured that it was all taken care of. That a refund would be issued to my 'eBay account' within 14 business days, and once that was done, I could call and have the money transferred back into my checking account. I never received a notification of the refund.

12/14/2013 bank statement. Yep. $20.55 and one week later $19.95. I immediately closed my eBay store. I then called the consumer number, where they wanted me to go through the entire issue again. I wanted to give them my resolution case number but the customer service person didn't want that. They wanted my whole story again. After going over and over this with the person, explaining that the reason why her screen didn't show the additional billing was because there were two separate accounts set up and she would need to find the second one, and could I please give her my case number, she finally agreed to take it and amazingly, immediately saw where the refund was 'still in process'. A month later, even though I'd been told 14 days. That it should be available within 7 business days.

12/24/2013 Called eBay. Same song and dance as last call, until the person reluctantly agreed to look up my case number. This time I was told yes, the funds had been refunded into my ebBy account, and with my permission they would transfer them to my checking account. I said yes, while silently hoping this would be it. The transfer time would be 'up to 7 working days', depending on my bank. 1/3/2014 Still no money. I called, again the song and dance until they finally, reluctantly put my case number in. The man assured me the funds had been transferred. He then consulted a calendar and said I'd have the money in my bank account no later than 1/6/2014.

Well, it's 1/6/2014 in the afternoon. No money in my account. I just called and was given the same scripted dialogue as every other time, "7 business days", "It depends on my bank", "The bank could hold the funds for several days". However, I'd already called my bank. No pending transfers are being held. This time, I wasn't quite so nice. I offered to tally up my call times, since I've always called on my cell, and multiply that by the amount I make per hour (as a licensed optician, it's a pretty decent amount), add in the money they owe me, and file in small claims court for the total amount. I have spent almost 8 hours on the phone with eBay over this. My bank has offered to open up a claim for me. The customer service person at eBay told me the refund was 'issued' on Friday, 1/3/2014. The person I spoke with last Friday, 1/3/2014, had told me the refund had been issued several days prior. When I asked today to speak with a supervisor, I was told that unfortunately 'the supervisor is at lunch'. I responded, "You are telling me in all of eBay you only have ONE supervisor??"

So. Here I am. I have no clue what to do. If I call back they will tell me the same thing. So, I will wait until Friday and call back, AGAIN, and see how my money is doing over there at eBay. I will say I have never seen such ineptitude in my life, and can't imagine how eBay continues to be so popular.

As a seller, just because we charge any amount for shipping even with an undercalculation of shipping, eBay charges a shipping fee unless you list your item for free shipping and then have to inflate the selling price to make up for shipping and then that means that eBay gets a higher cut off of that inflated price on final value fee, along with listing fees and what not. But this is their rules if you want to sell or buy and that is fine but when they ban you for life on buyer's protection but, yet instruct you to follow their rules, I don't understand how it could have been avoided except to lie and if those tools are put there for consumer knowledge then we have the right to know the truth. So eBay removing the truth and banning a person from feedback. What is the point in having feedback or buyers protection at all?

I feel it is discrimination and defamation of character whether good character or bad character to change and take away a freedom form of speech from some and allow others by picking and choosing. Because this foreign seller is making eBay good money, they removed all my negative feedback even though I won my case. So no one out there knows that the items they may be purchasing are counterfeit and illegal (made with cadmium) being shipped right into the USA using eBay as their means to get it here in the USA has done nothing to hold eBay responsible. Ebay is aware of the people selling illegal stuff but yet they continue to operate and make money here in the USA??? I feel sad for this dangerous jewelry or any items to get into the hands of our children through eBay sales. So that is my main concern but when you voice it, you're hushed (hummm that is a red flag).

Issues that should be so simple to resolve turn into hours on the phone with agents that barely speak English. It is a buyers' site and not for sellers' as it does not matter how professional you are or how hard you work to please your buyer. Ebay will side with buyer no matter what situation is!!!!!!! I have tried to work with customer service but am made to feel like a child every time. So over them already!

Purchases were made from other countries such as China, Hong Kong and Japan. Things such as Jewelry and some clothing - some of the clothing was leading name brands and ended up being imposter junk, clothing purchased that wasn't a name brand was not like picture, picture of items would show silky looking material but when received was made out of material used for jogging pants and severely flawed, one shirt received had what looked like blood dried on it at a seam that was hand sewn. The Jewelry looked fine and was suppose to be 925 silver as said and marked 925 and jewelry was purchased in bulk and after about 4-6 months of wearing some of the rings they began to peel and were found to be painted metal, so the length that lapsed from purchase to finding out jewelry was fake made it too late and Ebay wouldn't listen.

As for contacting seller of clothing I was told they would not refund my account unless positive feedback was left first (I at the time didn't know Ebay had a policy against this) so positive feedback was left but was only refunded half the purchase price. Also a purchase was made from a seller here in the United States and the item was packaged poorly when received and I noted the postage said it cost something like $2.90 to ship, I believe without tracking etc. and $8.00 had been paid, so seller was messaged and ask about this. Seller treated me bad (the item was vintage blow up Barbie furniture and seller made a comment that to me and a friend that read it we both felt it sounded sexual-like in the lines of "have fun with your blow up toys ;)" snicker snicker -- so neutral feedback was left. So Seller retaliated by going to listings on my account and immediately bidding on the first item that was ending soonest and won it and then left negative feedback before item shipped to them (this was okay with Ebay - nothing was done about it).

I also once purchased a pocket PC for a friend for Christmas and I didn't understand how to use it and ended up giving it to friend without trying it and later found it had something wrong and had to be taken in for service. The service cost almost what the pocket PC did and seller demanded item back after it was fixed by a professional and I was unable to get any monies back out of the issue. The worse part about it is my friend didn't tell me right away that something was wrong. He just took it in and had it repaired (so he fixed his own Christmas present). I would have sent it back to seller had I known - I did refund my friend the money after lying and telling him it was refunded by seller but I never was. He wouldn't have accepted the money had he knew.

One thing noticed with sellers by several of us was when purchases were made we would pay the damndest shipping prices. When we received a package and it would have the eBay downloaded label 90% of the time it didn't show shipping cost. So I began cutting every label off package, marking what was in it and when anyone would go out to ship to buyers the labels would be taken with and we'd have the post office check label and give the amount it cost to ship (I STRONGLY SUGGEST EVERY BUYER TO DO THIS). I also noted that even the few packages that SHOWED shipping prices on their downloaded Pitney Bowes address labels were off on amount as well - the cost was wrong, due to size of box etc. The Seller can type any amount in that they want so it looks to buyer like it cost that much and seeing they are paying online and downloading labels it is simple to rip off not just the buyer but even postal places.

I actually began having all labels checked regardless of whether they had shipping showing or not and then rated sellers accordingly as we are suppose to. I'll admit rarely was 5 stars given to sellers. The majority of sellers were collecting anywhere from $2.50 and as high as $9.00 on a larger box. Most buyers that haven't sold don't realize that larger boxes won't mean they will be paying a lot more - that the amount is based on weight and size. We were doing the old fashioned manually writing out labels and having the post office stamp packages out showing exact amount of cost, often account scored low in the shipping amount even with amount exact. Buyers didn't rate on amount it exactly was. They seem to rate on that they felt it should be less and it wasn't.

It wasn't so bad until Ebay started forcing tracking on all packages. We didn't have problems with packages getting to their destination prior and it was up to the buyer if they wanted to spend that extra amount. If the purchase was over a certain amount/value automatically one of us put it on with insurance to be on safe side, but there was a ton of 99 cent items being sold such as vintage homemade Barbie clothes etc. These could be usually be shipped in a regular white letter envelope by putting items in ziplocks and squeezing air out and could ship for 1.80 but adding tracking brought it almost to 3.00 and it was the cost and buyers didn't like it, nor did I, but I didn't make the rules/laws.

There wasn't really any problems before then but then we started getting messages from Ebay (warnings) that tracking needed to be added and account had low seller scores when nothing had really changed and then we changed how we were doing things and did them Ebay's way and then started getting lower scores due to higher shipping. Another thing Ebay tried pushing was to download labels. When we got messages about downloading and deals/saving money doing so, we also began getting account warnings about strange activity on my account and my account started freezing up in the middle of listing as well - like I had a virus but we could have a second window open on another site and no issues there. It was in the site itself.

We had numerous problems as Sellers. We would list items that were antique and I knew were valuable and could even find the exact items being sold for over $100.00 but item would sell for almost nothing or wouldn't sell at all - even if one of us copied everything to do with the listings with the items being sold, the item we had wouldn't sell or it would sell cheaply in the last 40 minutes left of listing with no traffic appearing until then and no watchers. But then one day a friend of mine called me and told me to check our listings by doing a search for the item being sold because he claimed he was watching some of our items and knew some of the things we were selling and out of curiosity of how much we'd bank he would sometimes log in and check it out but he couldn't find some of the things he seen us list.

I logged out of our account, shut computer off, turned it back on (reset wireless adapter - change IP) and erased all cookies and then went on Ebay as a guest and put word for word exact listing titles into Ebay search and they didn't show up. I don't understand why this was - the more things sell for the more Ebay gets, so why the toying with sellers? I often have thought about it and feel it may be discrimination. In all cases Ebay favored against my account. The Seller/Buyer always either had tons of feedback showing they had made Ebay a lot of money for many, many years and as for the Buyers if you check their purchases on their feedback page they were obviously well off spending hundreds a day. Discrimination needs to be looked into. It is the only thing that makes sense to why after looking at feedback of the opposite person in issues, and when we started putting a lot of 99 cent items on is when we'd listed a few higher priced things and couldn't find our listings in search results.

Ebay I believe didn't feel my account was a asset so they swayed in the direction of who was getting them the most monies whether it was as a seller or a purchase. I have wondered if they toy with sellers making it challenging to even sell to see what their reaction would be and how they will handle things/stick it out. We often had problems just listing items such as it would take 2 hours to get a picture to download (Ebay's picture service is down) or everything would be prepared to list and would hit the list item tab and all our hard work would disappear and we would be left with a blank listing page and would have to start over. This always happened on the special listing days that Ebay would give sellers where they could list free for a day or two prior to a holiday. Their great gift didn't do us any good and get anyone ahead for holidays because of crashing type of site issues.

I have listed for other people in my area on their accounts for them and listed exactly as things have been listed on my account and have had no issues at all and others use my account and have purchased/listed and can't believe the problems with account. We even had tried listing etc on different computers/and locations to rule out viruses etc. I one day just let my account go. I quit logging in and quit letting others use account and I even wouldn't log into the email used for Ebay account due to the stress of the site and terrible issues that happened in my life such as the loss of a 2nd baby.

The last problem on Ebay was incredible. I allowed some spot welders to be sold on my account for a friend, 2 of them to be exact, and one of the buyers of a spot welder was unsatisfied with his purchase and made a false claim that the spot welder was missing tips and bent/damaged in mail hanging out of box (poor packaging). This item had insurance. He didn't want to take it to the post office and file a claim. He didn't want to ship it back but he wanted money back. He knew if he took it to post office for claim they would keep item and there truly was nothing wrong with it. He had not thought before he messaged about the missing tips on the welder that the one that was sold to him never had tips. It was the second welder that did and had sold prior to the one he bought (so he must have been watching both). So just that fact alone was enough to prove the whole thing a lie. It never had tips. He didn't want to take it to the post nor ship it back so someone could take it in and file claim, so a claim was filed on Ebay.

Never would I have thought they would have favored in his direction. I ask him to please send me pictures of damaged spot welder and he was reluctant but he finally did and it wasn't the same spot welder. It was larger and had red on it and a different colored cord than the one sold to him and this was obvious in the pictures from him compared to listing pics. He must have sent pictures of his old unworking one and that's why he purchased one from my account. We went back and forth through eBay's messages and I escalated it to customer service and wanted them to view the pictures he sent and read the things he wrote. It really was that obvious that there was nothing bad on my account behalf. Ebay gave him the option to send it back and so many days to do so they said he was to provide tracking for them. Him sending this back to me stopped me from being able to file a complaint with post office (the Ebay community forum told me as soon as I got it back if there was anything wrong I wouldn't be able to get claim money and I was so worried he would send his old broken one that was in his picture) and then we'd be out 250.00+ and be sitting on a broken welder that couldn't even have been given away.

He provided Ebay with tracking in which they didn't check anything like package size/shipping amount of item being sent back. This item was around 30lbs and the box he shipped back to me with a downloaded Ebay label was a 10lb box. The box I received back looked like the one we shipped welder to him in and there was nothing wrong with box. It was like new but it was lightweight and inside was two 5lb bags of sugar with foul names written on them - in the lines of me being a dumb ** etc, written in black marker (I have pictures etc of this). Ebay reimbursed him before I got package. They would not investigate anything. Money was not received for insurance claim. Ebay jumped over my Paypal account and stuck their hand in my bank account (as always - they were to take out of Paypal but never did). They caused my account to bounce. There wasn't money in to cover and these were not really my welders.

This another complaint I have with Ebay is them touching bank account when there would be money in Paypal. This was not to happen unless there was no money. Paypal first then bank if needed. There were several people using account mainly selling their junk to buy better junk (sell to buy). I would keep an eye on things and had a list of rules and trusted them. If at anytime there was the need to touch my bank account they would give me the cash first unless it was my daughter under age 16. The man the welders belong to committed suicide Dec 26 2012. This is another reason why I didn't open my Ebay again and couldn't deal with any of it anymore.

I can provide information on this and everything within complaint to back up everything here if need be. I recently logged into my email used for Ebay account and found account warnings that my account was going to be suspended and I logged into my Ebay - account suspension was going to happen due to some fees owed. I went ahead and paid them, then my account got a warning after they received money and became blocked. I can't even make a purchase? I've done nothing. You can look up my ramblings in the Ebay feedback forum when I was freshly going through ordeal and didn't know what to do.

Have opened a case for it and message the person. 4 times over the last 2 weeks, no reply. Cannot do a case on pay-pal as it's over 45 days. Also cannot place feedback for the item on eBay now, was going to be bad feedback and really wanted to post it. Ad on eBay clearly says: "Kit includes: (2) 10x5 4/156 Front Rims, and (2) 9x8 4/115 Rear Rims, (4) SS Center Caps, and (16) Lug Nuts......Complete Kit!!!!!!! USPS Priority Mail International, Estimated delivery Friday, Nov 1, 2013 - Monday, Nov 11, 2013."

Would like to get a refund for the front rims and shipping or get the rims delivered to me.

They are a worthless, slimy company. Their 'customer service' policies are nothing more than lip service. Both eBay and their Hezbollah splinter faction, Paypal, are worthless thieves. ** of the highest order. I will NEVER do business with them again. And I will badmouth them with glee every chance I get. ** you, eBay.

Seller quit responding. I wrote to tell her I tried to file claim with USPS since even without insurance item was insured for $50. Got dead air. Obviously, eBay has told her not to communicate with me. Called my card holder and disputed charge since I can now not get seller to respond and it is clear eBay is not going to do the right thing. I will also be filing a compliant with the MN State Attorney Generals Office to ensure eBay has to go through the effort of responding to my complaint. Folks, go through the channels to foil eBay's efforts to cheat you if you know you have honestly gotten the short end of the stick on a transaction. Have fun responding to the entities I will be complaining to eBay. Would have been less costly to do the right thing in the first place!

I own the personal information on almost 75,000 eBay buyers who have bought from me in the past and (although I'm not a bad guy) I could do whatever I wish with that information and eBay could do nothing about it, except possibly close my account, which would be pointless as (because they do not 'vet' their sellers) I could open another account two minutes later in a friend or family member's name. eBay HAS to make it easy to sell on eBay as it is only the sellers they profit from (buyers pay nothing). Remember, a buyer on eBay is buying from the SELLER and not EBAY!! Next time you buy on eBay, THINK LONG & HARD IF YOU WANT THAT SELLER TO HAVE YOUR INFORMATION FOREVER!!

I said that is fine and I just want to close my account. I was told... Ebay will not close my account because my detailed seller ratings are below standards and until the DSR is brought up, I cannot close my account. Here is my question... how can one bring up the DSR when one cannot sell? I can never ever close my account on eBay because I cannot sell anything to bring up my DSR... I have called eBay and asked them to send me the exact place on the user agreement where it states this, and I wanted an address to send a subpoena. They would not give me an address to send subpoena and was hung up on because I was getting aggravated. I have called numerous times trying to sort this out and no solution.

I do not want an eBay account because my health is bad, I am disabled now and have multiple sclerosis. I do not want my information on eBay forever, even after death. I want my account closed for security concerns and privacy concerns..

EBay is the worst company in the world when it comes to customer care... because they don't care. It's about time someone took these greedy bast***s to the cleaners. They also have a monopoly. Why hasn't someone challenged that yet? The trouble is they have that much money they think they rule the world. And then they have the cheek to send me an email saying I can still buy on EBay. ** off EBay!

They claim it is in case a buyer/seller has a question or problem with a transaction. I told them "THAT IS WHAT EBAY MESSAGES ARE FOR, YOU MONITOR THEM ANYWAY" and I told the same in my complaint to my state's ATTORNEY GENERAL and The Better Business Bureau of San Jose, CA where eBay is located. You know, anything can be said over the phone and it's "your word against mine", but when you have a system like eBay messages, they can pull up those messages and see what all has transpired. I had a buyer who INSISTED I send an item to her boyfriend's address and although it was against my better judgment as it was not her confirmed PayPal address, I sent the sweater but paid for Delivery Confirmation out of my own pocket. This buyer gets the sweater, claims it smells of smoke and that there was a "big stain" on it. I told her I just washed that sweater, but if there was a stain that got past me, send me a picture of it and I would refund her. I wasn't asking for her to return the sweater.

She did not send me a pic of the sweater, nasty messages were exchanged and she left a "negative" mark on my otherwise 100% flawless rating and said I was "rude" for all to see. Would eBay remove that rating after reading the messages that were exchanged wherein I asked her to take a pic and I'd refund her??? No!!! Angry over all of this, my reply to her, for all to see, was that I asked her to take a pic and I called her an idiot!!!! Oh boy, eBay removed THAT real quick yet expected me (and other sellers as well) to put up with abuse from buyers like her!!! It wasn't a big profit, but I needed the LITTLE bit of money that I made after eBay and PayPal took their cuts!!!! Guess I should be lucky that the buyer was TOO STUPID to open a claim against me or eBay and/or PayPal would have taken the funds out of my account and bounced my checking account like they are known to do. They should change their name to FEE-BAY!!!

For buyers on eBay, I'm sure you have noticed a huge increase in Chinese Sellers on eBay. It's for a reason. eBay promotes the direct sale from China to the consumer. Customs duties are a way to promote fair competition among US sellers and international sellers. With Chinese sellers shipping USPS International ePackets, DHL, FedEx, etc, describing the goods as gifts, they are circumventing the basis of our economy.

eBay continually slams, freezes eBay seller accounts by creating more and more policies that sellers cannot adhere to. First limiting the types of items, limited the amounts of listings a seller can have, and most recently, controlling what pictures a seller can use to sell their items. Forget eBay, Amazon all the way. At least they take care of their own, US sellers and not foreign businesses. My eBay sales have gone from $15k/month to $5k. Soon to be $0 when I completely bail ship.

Well, tonight I get an email from eBay stating that they will be taking 10% of the sale from seller's fees out of my bank account! I thought, "Oh, no, let me pull up that email." Do I need to say it? It had mysteriously disappeared!! I was really upset by that point. Where did the email go? I checked my trash box. It hadn't been emptied since May, so I knew if I had accidentally deleted it, it would be in there. No such luck, of course. So I called eBay. All the foreign girl I spoke with said was that she could not find the email. I told her I knew it was from September, so she "somehow" finds an email I was sent on Sept 9th, but it was a different email. I told her that was not the one, that there was another one sent the end of Sept. She cannot find that one.

So I asked her to send me the one from Sept 9th. She asks me for my email. I told her to just replace it in my mailbox on eBay. She says she doesn't know my account email. I told her, "You just searched my account email and you're saying you don't know what my account email is? Really?" Wow. I am completely dumbfounded. And so angry that they are taking all of this money out of my account! I am going to contact my bank tomorrow to see if I can have the payment stopped. And after that I am having my eBay account deleted. I will never do business with them again!

What happens when I ask eBay to step in? “If you received an item that wasn't as described, we’ll typically help you return it to the seller first and then refund you. In the few cases where we don’t issue full refunds, it’s normally because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it.” What if the seller doesn't offer returns? “If you received an item that is not as described, or didn't receive an item at all, eBay Buyer Protection always protects you - even if the seller does not offer returns. If you received an item that was as described but you changed your mind and do not want it anymore, eBay Buyer Protection does not apply”

I live in USA and I purchased leather car seat cushion covers from eBay sometime back. The seller (**) advertised this product as a leather product mentioning them as made up of "High Grade Imported Leather" at frequent places in their advertisement. But when I received the delivery I found that the covers are made up of Faux Leather (rexine). The back side of the material has fabric lining like rexine (synthetic leather) and it doesn't smell like leather even. When I contacted seller regarding this they straight way rejected my observation saying that the material is genuine leather. On further communications they accepted that the material is faux leather but refused to take care of return shipment saying… “Return shipping is responsibility of the buyer. We will full refund you when we got the item soundly”.

I was not happy with the seller’s reply as the cost of shipping back the item from USA to China would be more than the cost of item itself. I escalated the case with eBay with proper documentation and send them the photos of the items I received but they replied back as follows: “When you receive the wrong item or it doesn't match the seller's description, you're required to pay for return shipping. It would certainly be great customer service for the seller to cover the cost of return shipping and it is something we strongly encourage. However, it is not something we are able to enforce as we only have access to the funds that you originally paid them. If the seller is unwilling or has failed to assist you in that aspect, then the return costs will be the buyer's responsibility.”

I cannot see any content in eBay’s answer different than the seller's reply. I can surely bet that either they have overlooked the facts or their decision is simply biased with the seller's intent. Definitely it is not the honest resolution by eBay showcasing policies like "eBay Buyer Protection" to the customer. On one hand eBay is admitting that the item sent by seller doesn't match its description and at the same time they ask customer to bear the return shipment (for sending the wrong item back to the seller) for getting their refund.

The customer care guys are rude to talk with. They provide meaningless arguments and try to enforce their decision on you without having any valid reasoning. I am certainly not happy with eBay. Now onwards I will not consider myself purchasing anything from eBay in future and I will not endorse eBay within my known circle in anyway. I know that certainly eBay will not be in loss after losing a customer like me. But I definitely know that if this is the way eBay continues to work it will not have a long life cycle ahead.

I called eBay - talked to a snotty rep who totally did not care about me although I have been an excellent eBay seller since 2008. I asked for his supervisor. I think she cared even less. They won't for any reason release my funds for 21 days. I said they can keep the rest of the total - JUST GIVE ME THE SHIPPING! How am I supposed to bring up my eBay seller rating when they are only helping me to bring it lower? I was selling things because I am BROKE, I needed the money. I don't have extra money to just go out & ship these items out of my own pocket. Thanks eBay for nothing. I will now have many more pissed off buyers with late items.

Anyway after a lengthy phone call that I was hung up on, I was told all be it not easily to get the woman to speak. She said someone had complained that our prices are too cheap. TOO CHEAP! WHAT THE????? I couldn't believe my ears. I was told that this seems to be a security risk, that perhaps our items aren't legitimate BUT WE MAKE 70% OF ITEMS RIGHT HERE!!!! Turns out after a little digging that a friend of ours hinted that it's common for greedy people situated in the US to make a call to eBay and with their big shiny Feedback score suggest that others aren't legitimate. Looks to me like eBay have made a huge mistake here and their only care is big profits of hugely overpriced garbage which is all there is on eBay.

We offered an alternative of relatively cheap items because we make them, sold at the right price. I never thought it was possible to be banned from a service because I'm offering a fair price. If that isn't price fixing, I don't know what is. Well done eBay! The use of eBay and all their owned garbage should be boycotted to teach them a lesson. We will have lost/wasted just over a thousand dollars. It's not going to put us out of business but it appears eBay would like to play god and put people in and out of business as they desire. Apparently their investigation team I asked to speak to and asked for copies of the investigation were too busy to talk to me even though I made them a pretty penny.

eBay is Corrupt, eBay is guilty of Price Fixing, eBay is guilty of misinformation, entrapment, theft and defamation and a big head... I know they think they have the US interests at heart but here's the thing. We have US workers and a global company but are treated like germs when some ** that probably uses our name to steal our search results as does happen that also sell on eBay are protected. Really looks bad, eBay. Lucky we only spoke over the phone! In life you treat people the way you want to be treated. I have never been treated like this and wouldn't wish it on my worst enemy. Clearly there are sellers in the US with no guilt when it comes to trying to stop honest businesses in their tracks.

What's really disturbing is we were never contacted to verify any of the claims made by people. We had a 100 rating and some of these people came to our business to purchase other items not listed on eBay and even asked us not to sell things on eBay so they can be competitive and we agreed. Well, I guess they won't be getting anymore parts from us. eBay you can go ** yourselves! Racist, Greedy, Immoral, Price Fixing, Criminal!

It seems to just get better for eBay and buyers and of course worse for sellers. Nice that they give you some little free listings. This helps make up for listing you posted and eBay lost but you still paid for it and it's not just a few. And they have been doing it for years! BETTER Check your listing closely. If it has not sold, it was more than likely lost on eBay! Oh well, you get no notice about that either. eBay is a typically American biz and continues ripping off America and the world. Let's not talk about PayPal! Do these people really think that either of these companies are even just "GOOD" - hope not!

PayPal has the poorest website layout of any other credit card company or bank! It should be illegal to force people who use eBay, to also use Paypal! Super nice rip off team! Good luck managing your biz with these two money hungry and almost absolutely unhelpful in almost every way companies! Nice job, you two! Everyone needs fired!

In my opinion, I would say that it's not safe at all to trust the Trust and Safety team. They had the nerve to express that it was against their guidelines to do anything. There is no such thing as seller protection because you are not protected as a seller. eBay has some of the most ridiculous policies I have ever heard of in my entire life. I was fine with the customer getting perhaps a partial refund, but this matter should have been investigated further. The Resolution team had no resolution....the Trust and Safety group cannot be trusted. eBay is a scam!

My reply was that didn't seem fair as no one had complained to us about the shipping rates we had been charging, and there was no negative feedback from any of our customers (we have been eBay sellers for over 6 yrs). I then asked if that could be reversed, and she said no, our account had been restricted, but we could still buy but not sell on eBay. I then asked, "How long will it be restricted," and her reply was "Forever." This seems like an unfair business practice to me as how can they do a long time seller like that, especially when they have a 100% positive customer feedback?

After 20+ offensive messages and an angry note, a human being actually stepped in and told me that the ban is irreversible and I am a risky user and I risk the community and made me look like scum! I know my case is not as big as some cases on this site, but as most of the people in this site indicate, from now on, I hate this ** site, and will avoid using it. I am surprised no one has ever thought of making a competing site to eBay!

All went well until I sold a $14 DVD to someone in the UK. She immediately posted negative feedback stating that I am a scammer and that the DVD was scratched and used. I was baffled by the guts of a customer to make up such story. She requested her money back. She never sent me the DVD but I was so unsettled with this insult as being a scammer I refunded her money. Why on earth would I have sent a used scratched DVD to scam someone out of money. I explained this to eBay, yet they would not retract the negative feedback.

Two months later after 8 weeks, another person explains that they hooked up the electronic speaker and that it started smelling burnt, requested their money back even after admitting that they grounded the wires incorrect. There again, I get negative feedback as I should have taken the item back broken and refunded the money. 2 strikes in 3 months’ time. I still was selling but reluctant to do so, my trust and also the fear that someone might once again make my selling experience much less fun as it used to be. You never know these days if you are going to have a buyer who is honest and does not buy just so they can get the items free. eBay allows this to happen. The policies protect the buyer mainly and the negative feedback can only be received to the seller. I have had multiple buyers in the past 10 months that have bid repeatedly with several sellers and never paid.

Yet today, this buyer is still doing exactly that. Why? Because his feedback is 100% positive!! That's right, 100%. And eBay's policy states that you cannot leave negative comments for buyers. It will result on being banned from eBay!?!? It is by legal binding once you bid, yet, eBay ignores this law and the hassle it creates for us sellers to deal with bidders who do not pay. There is no consequence for non paying buyers, so, if we all grew up without consequences, just as eBay allows buyers to screw over all us honest sellers, I don't see them succeed and pray they don't. I feel for people who have been restricted and are not allowed to sell any longer because of these terrible heartless buyers posting feedback and pray for another website to launch very soon. I was kicked off eBay today. I can still buy but am no longer allowed to sell. I had 2 strikes from 2 liars.

I know that many people who have bought from me know they are going to miss out on some very great deals. But I know that today my life became a little less complicated and peaceful not have eBay's constant change of policy around any longer and it's crooked buyers. One door closes and am looking and hopefully thousands of others to join another source of bidding, buying and selling!! eBay has a narcissistic control issue. It is about time someone does something about this. More so for these people whom have made an honest income, honest hard working sellers whom from one day to another without notice or warning were noticed they could no longer sell. This is their work. eBay is their employer and by law they are obliged to give us proper notice. Policy or no policy.

If enough people get together, this can most certainly be brought to court and litigated properly so a damage can be assessed of loss in wages and merchandise storage fees for items that can no longer be sold!! For those who are thinking about court. Another issue I had which is a very personal one in regards to eBay: I did my spring clean. My daughter who is 6 today helps me and all profits was going to go to her new wardrobe. :-) She was also very upset. She knows as well that all we sell has to be no lesser than perfect. She asked me, "Why do people do this mommy?" And now I am the one who has to tell her, that eBay is banning us from selling because of the DVD we sold. Really? Shame on them.

They are not worth 1 dime from me ever again. eBay is just not what it used to be. I can find the very same deals elsewhere. I would be more than happy to put out notices and help with litigation. That's what I am good at. :) Why stick with eBay? Would you stick in a marriage with someone who kicks you out without notice for no reason and without proper communication? Lol. No one deserves this treatment. When one door closes, you got to have faith that another one opens. Good luck, everyone!

Seller did not even bother to reply to communication from me where I was giving a chance for them to resolve before I left negative feedback. Isn't that what Ebay encourages?? Yet when we do this and are ignored by the seller, you offer a refund and take away the 'leave feedback' option. Not happy at all that I cannot feedback on this especially as can see this seller has done the exact thing (list something then send wrong item - plastic earring) with other buyers... Seems to be getting away with it/allowed to continue hoaxing buyers and wasting their time! The sending a single plastic earring instead of correct item to multiple buyers is proof it was not a genuine error but an unethical seller going back on a sell. Shame on Ebay and on 'renshenglu16.'

Sale date: 13/09/13. If seller was not happy with the purchase amount for this particular product they should have put a reserve or higher starting price after the first couple of losses.

I did as he suggested and lo and behold, my claim got reviewed in seconds which sided with the seller. He then says I am not getting any money from him because I filed a claim on PayPal. I was still nice and asked him to meet me halfway and I will even give him a good feedback then he says he does not have any money right now, so I'll have to wait for a few weeks. I concluded that I will never see a dime from him so I gave him a negative feedback. At least, I got the bouzouki I paid for although it is not new as described from the eBay site. I asked him about it and he said it is new because he barely ever played it though he bought it four years ago. Really!! I decided to keep the bouzouki and never buy, do business with eBay and PayPal again. A costly lesson learned.

After that I tried to get a hold of original seller to send phone back to them for me to get refund but never able to make contact because seller wouldn't reply to my emails, so I got a hold of eBay and got contact number. Called individual several times and only got voicemail so I left at least three voicemails and nothing. At that point, I contacted eBay and was told to start case against them, which I did at which the seller sent me email stating that the person that sold them the phones blacklisted them after selling to my seller.

I was also told that I had to send back to seller by 9/30/2013 which was on a Monday and it was Saturday before. So I told seller that I had to wait for my seller to send back to me and then I would send to them. I expected response from seller but nothing. The buyer I sold it just sent phone in to USPS today which they sat on for a week until I escalated case and they were forced to send back. At the same time, the seller I bought phone from escalated the case I started and 10 minutes later I got a response from eBay stating the case was decided in favor of the seller and I wouldn't get a refund and not covered by eBay protection plan.

At this point I called E-bay and they told me that since I sold it to someone else even though problem was caused by original seller, I wouldn't get my money back. I tried to explain that I had talked to many people at eBay and told no problem because seller shouldn't have sold phone in the first place and had no return policy, what I did was OK. So basically eBay says I will not receive a refund so I'm out $490.00 plus my buyer is sending phone back which eBay is going give him full refund from my PayPal account.

I told E-bay they should have called me before deciding the case but they said they didn't have to. I told them even in a court room both sides have to be heard, but was told they were not going to change their mind. So I am very upset because I will be receiving a paperweight worth $490.00, go figure. If anyone knows what I can do to resolve this, let me know.

Original Review: Oct. 3, 2013

I have made several reports to eBay regarding this particular seller issue. There's policy rules re 'keyword spamming' & 'misleading titles' that aren't allowed in sellers advertising. However due to dubious/futile reasons from eBay trust & safety, this seller, 'cheat' who I will name "**" & their botched item listings, has been "purposely" overlooked and allowed to continue advertising in this manner. The seller has deliberately used 'inappropriate' names/words in their initial heading to divert attention to their listings. EBay see nothing wrong with it as I pointed out. Yet I have sent them other reports, re 'other' sellers who were more or less doing the same thing, but not as bad. And they have since had their reported 'misleading titles' 'keyword spamming' listings removed.

Ironically these sellers were from other parts of the world. I was told by some unhelpful eBay supervisor that apparently the rules for eBay US aren't the same?? But I see on their eBay website that they are. The item numbers of this sellers 'offending' eBay listings are: ** & **. The seller most likely has others, but I haven't seen them. The 'extra' words they are adding that have nothing to do with what they are selling is: '***'. The seller is selling 'decal stickers' ONLY and has deliberately added those inappropriate words to influence unsuspecting buyer attention to their listings... as I'd specified.

Not only is this sellers selfish actions unfair to other eBay sellers doing the right thing... but I myself find it extremely concerning. Personally and unethical & just plain wrong. Sadly, it seems some eBay rules and policies are "conveniently" restricted to outside the US only. I would like some serious action taken regarding this issue. There seems to be no trust or order. It's just 'oblivious' & or favoritism type decisions being made on eBay's part. I would like to send images of this sellers offending listings, but I can't stand to look at them... it disgusts me to see they are still active.

After 10+ years, I get thrown out like yesterday's trash. Sadly, I avoid ever buying on eBay again. How can we have no rights to have this reviewed or appealed? I never saw this coming. My family will suffer a huge loss from this nightmare. Please don't make eBay your only venue for selling or buying. They are heartless. So much for their member loyalty and service. I wonder how long it will be before someone takes this to court.

THEN I was told that eBay has a problem with my daughter owing eBay some fee or penalty??? I said, "What does that have to do with me? I am a 57 year old man. I have nothing to do with what my daughter does. She is her own person. Why am I being held responsible for my daughter???" THIS specialist then said that if I want the restrictions removed from my account, I needed to contact my daughter and have her settle her account!!!!! LOLOL, I said to her that is illegal, to hold me responsible for my daughter's account who does not even live with me! I also stated that if one of my little brothers breaks a law in another state, will that state come and put me in jail instead of them??? Trying to make my point, all the "eBay ACCOUNT SPECIALIST" would say is: "I am sorry you feel that way sir, but all you need to do is get your daughter to fix HER account!!" LOL.

So, that is what happened with my trying to get my account off restriction. I am being held HOSTAGE by eBay for something my adult child did or may not have done. I really don't care what eBay's problem is with my daughter, but to hold it against me?????? Separate Accounts, from different homes in different towns. HOW arrogant is eBay getting!! Wish I could afford to sue the crap out of them!!! I am a disabled person and live on SSI and selling on eBay is another avenue for me to get money to help my wife and me get our medicines and pay some bills. I served 6 years in the military, 2 years with the 7th I.D. and never thought a company could treat someone this way.

Since the process is not transparent, I probably will not recommend that. I understand it is eBay site and they could do whatever they want but there will be consequence for this strategy. eBay's plan is to remove the middle tier seller, those sellers who wanted to make eBay as a business. Their focus will be on the large store seller and the occasional seller. One criteria they used to suspend/cancel seller is to look at the % of sales to the number of items sold. If you have a low %, you are heading for being canned. What eBay hopes to do is to force the sellers to sell cheaper so that they (eBay) will have more sales. The problem with this strategy is that it will be cascading as more sellers try to compete and sell cheaper and eventually sellers will be driven leaving the garage sale sellers and large big box retailers.

A good example of this is the fate of the middlemen booksellers. I am convinced eBay designed this system not for its customers (buyer and sellers) but for greed. Otherwise why will they seek to make the DSR anonymous (One could even think it possible that eBay itself could add rating and you would not even know, the absence of transparency in the DSR process breeds suspicions and encourages extortion). Today, they are the big dog in town. But every dog got his day. Of course I do not like eBay but I am trying to make sense of what they are doing. I do not think they will succeed.

What really upsets me is that in eBay's policies, it says that I need to try to work it out for 3 business days before they'll intervene. Then after some research I find out it's actually 7 business days. Meanwhile seller continues to sell approximately 400 more hard drives, and at last count had 22 complaints against him for doing the same thing to other people. What really pisses me off is there's no way to talk to anyone at eBay. I finally found a number to call for customer service but both times the expected wait has been 82 minutes. I can understand this process for minor complaints, but I consider this case to be criminal. Meanwhile there's nothing I can do but sit and wait for the seller to disappear.

I don't trust eBay anymore and feel like they're more interested in protecting sellers than stopping scammers.

Well each time a box like this gets checked, it goes on your Seller Performance rating. Keep in mind these numbers must be below 1 and 2 percent. The limit on the number of cases is 3, so if your cases are at 2 per 100 transactions, that equals 2% which is above the 1% requirement. Well it doesn't take much for a buyer with a grudge to open a case and lower your seller rating, which there is no way to take back, even after many calls to eBay and stating the true facts. The line I got from a supervisor was an ignorant buyer's opinion is worth more than facts!! I have over 700 positive feedbacks and 5 negative in 15 years and my selling was "restricted indefinitely" for a low seller rating which is 1.67 % out of 684 transactions. Here is the "boxed" reply from eBay:

"We're writing to let you know that even though your selling performance has improved under the US seller performance standards program, it still has not met our standards; therefore, your selling account has been restricted. If you had any active listings prior to your restriction, they have been removed and your selling fees will be credited. If you recently sold an item they can be found in the sold section of your My eBay. You can still get your messages in My eBay, and of course, complete any outstanding transactions with your buyers, but you won't be able to list any more items. This action doesn't affect your buying account. While this account is restricted, you're not permitted to sell on any other of your existing accounts."

I had tried to contact the seller twice before to ask for a feedback rating before the item was received, had not received a rating or an e-mail; therefore, I decided not to attempt to contact the seller again directly. I just gave her a negative rating, stating poor communication and that the cardigan smells bad. I hoped that if I let it air out for a week or so and soaked it in Woolite for a few hours, the smell would dissipate. Unfortunately, it did not. It smelled just as bad as it did when it arrived. Upon opening the case with eBay, the seller stated she had never received correspondence from me, did not know there was a problem with the transaction, and further stated that she thought it was suspect that I was opening a case so long after the cardigan arrived, implying I was trying to steal it or something.

I opened the case within eBay's buyer protection; therefore, opening it up a couple weeks after its receipt is irrelevant to the case file due to it being within the allotted time frame for dispute. I informed the seller that I attempted to contact her twice for feedback, but that I had also left negative feedback on the purchase, and I was concerned that she did not even check her feedback as a seller. You would think that would be a responsible thing to do as a small business owner, since positive word of mouth and written feedback would generate more sales. So I went to where I left the feedback on her eBay page (adesignercloset), and come to find out, she posted a reply to it on 08/27/2013, not long after I had posted feedback; therefore, she was completely aware of the problem that I had with the transaction.

Her response to my feedback was that she thought my comments were funny, implied that I was giving her a derogatory rating because she did not leave me feedback (which was not the case) and stated in writing that other sellers should "beware" of me. I was appalled to say the least, especially since I gave the cardigan the benefit of the doubt, hoping if I aired it out and washed it, the smell would dissipate. After opening the case with eBay, I received a denial of my claim, specifically stating the reason for the decline was that the seller's description was correct; therefore, my claim did not fall under eBay's policy. The seller stated it was in pristine condition, and it was not; therefore, the description is inaccurate and does fall under their buyer protection plan. Pristine condition implicitly implies that it is in its original condition, which would mean that the cardigan would be free of smells (e.g., foul, cigarette, cologne, etc). I filed an appeal, advised them I had filed a complaint with the BBB of San Jose, planned to file a complaint with the Attorney General's Office, and would file a dispute with American Express if my appeal was turned down as well.

This isn't the first problem I've had with eBay. Although I've been buying from them for years, I've had two problems in the last year: one with Half.com, their subsidiary, and now with eBay directly. They tried to get out of the Half.com claim as well when the item was not as described. eBay doesn't seem like they typically abide by their protection plan, which is obviously misleading advertising; only when one files complaints with the BBB of San Jose and the Attorney General's office does anything get done (besides filing a dispute with your credit card company). In addition, I just received an e-mail from eBay stating the feedback I provided on the seller's item has been removed, specifically because they ruled in the seller's favor. This doesn't seem to fairly represent a seller's histories, specifically since they are removing valid feedback which would determine whether or not a future customer wants to do business with the seller.

Moreover, it is baiting customers to buy from sellers on eBay that have poorer ratings than reflected, and if the buyer has to file their own complaint in the future or retain legal counsel, they have no track record of the feedback that eBay has willfully removed to protect their and their seller's interests. Furthermore, there is no track record for the BBB of San Jose or the Attorney General of California to refer to if they need to detect a pattern of behavior. Removal of ratings is a poor business practice to say the least, and it looks highly deceptive. No wonder eBay's stock has been sinking like an anchor over the past few years. If you are having the same problems with eBay, please file your own BBB of San Jose and Attorney General of California report. They both have online complaint systems. eBay's corporate address is: 2065 Hamilton Ave, San Joe, CA 95125, and their phone number is 800-322-9266 (you'll need this information when you file complaints).

As I suspected fraud I ensured that I had all the evidence I could possibly gather from two of my colleagues witnessing the two connectors going into a plastic zip bag and then in the envelope and all the way to the Post Office to the cashier, I altered postage method and sent this as Royal Mail, Special Delivery Guaranteed before 13:00 next day at a cost of 6.22. I then blocked the buyer in eBay from buying more items from me. The item arrived and was signed for. Less than a minute later after it was signed for they raised a case with eBay "not as described." No email letting me know that there was any problem as I would have been very happy to replace a 1.00 item. eBay item number 110982697225 (just so you can see the item).

When I asked them what the problem was he replied that there was a tear in the package and one of the pins were missing. These connectors are 4 gold plated pins cemented in hard plastic and you can't snap these by hand (strong pliers are needed). Besides they were inside internal packaging. I contacted the Post Office and they assured me that Special Delivery items are hand sorted and if any damage to the packaging they will repackage with a note saying something like this "Sorry your item was damaged." They wouldn't simply deliver it damaged. I know there was no way that the item was damaged but I was prepared to give the benefit of doubt.

This vindictive buyer is not really the problem as it was eBay that have been unreasonable and unfair. It took me several email for me to make eBay respond to the unfair feedback and have it removed. 17 email later and I feel like I am against a brick wall. None of these people speak or type proper English nor comprehension of the language. They keep sending automated responses repetitively again and again with my name slipped in here and there to make it look personal. They did not read any of my email nor did they answer questions I embedded within. Once you get the email that you are a valued customer and they will do everything to try to help you, you will find that they start to ignore your email trying to fob you off. I believe they know that I am right in accordance to my complaints about why they agreed in the favor of the buyer and not taken into the accounts and proof I have regarding the case. eBay are assisting fraudulent buyers to obtain goods by deception.

I do not condone the below paragraph but this is what eBay let happen. So if you buy on eBay and you have no scruples then just buy items and complain that it is not as described or is broken and eBay will do EVERYTHING in your favor and screw the seller. If you are asked to return the item then lie and say you have sent it when you have not and insist the seller pays return postage. (Let's help stop this behavior by complaining to eBay about it)

The issue that I am having and this is why I am wasting my time is that I did not listed it as an Apple product. I listed it as an item that resemble Apple iPhone and posted it bold red. The problem calling eBay is that their customer service representatives barely speak English and it is impossible to understand. They keep repeating "don't worry" and that, perhaps, only thing that one is able to understand. They try to read to you manual or something and are trained to take your time but not to find a solution. I hope if more sellers and buyers takes up the time to address these issues it will help improve eBay employees English as well as their intelligence.

So basically go as a buyer and buy whatever you would like to have, pay for it, have it delivered, then file a dissatisfied claim and get it for free! It's a trapped market, and if you do have a conscious or in some weird way feel this isn't right. BUY FROM AMAZON INSTEAD. SAME PRODUCTS WITHOUT ANY SCANDAL.

Today I go into my account and noticed Ebay has refunded the customer in full on top of my refund as well. I was shocked. Now buyer is refusing to send me back my money that I paid him for the refund. So I am out $89.95. Ebay never even bothered to contact customer or anything. The rep with the bad English did not do squat. Nothing was done except buyer got my money and a refund from Ebay. I am really disappointed in this matter. Ebay does not care about anything. Only to make money and charge hefty fees. $89.95 will not make or break me but it is the principle. Ebay will not protect sellers in any way.

Both demands he made on me were blatant violations of eBay policies and considered extorting the seller. eBay told the buyer to send it back for a refund which I issued. Oddly enough, the buyer sent me the adapter he bought from another seller which I sent back to the seller after they sent me return postage for it. I could have kept it but I took the high road on that. After getting the item back via UPS, I used a video camera to document the arrival and the condition as I opened the box. Everything was good, the unit powered up and passed the self checks. I immediately relisted the item back on eBay which sold 3 days later.

The second buyer claimed items were missing. The items were not missing as they were never included in the auction listing. Particularly a software cartridge which I have never owned. The buyer opened a claim but since eBay's policies favor the buyer 100%, they found in favor of the buyer. eBay has since informed me that they issued the buyer a refund and now expect me to reimburse them before I received the item from the second buyer. If the item comes, I will again document it with a video camera as it comes off the truck for legal purposes. Nope, I will never do business on eBay again because there is no way to leave negative feedback for bad buyers.

The day I dispatched it, and before the buyer had received it, he opened a case for an item significantly not as described, claiming the item was obviously used and that the lens was pitted and the entire unit covered in traffic film and grime. I immediately responded and informed eBay that it was impossible to make this claim as the tracking information showed that the item was still in transit and hadn't yet even arrived in the buyer’s home town. In fact it had been dispatched less than 3 hours earlier.

I told the buyer to return the item for a full refund. He didn't wish to do this but wouldn't end the dispute so I had to wait 45 days for my money. When I rang eBay’s customer services, which by the way is something that definitely would qualify as being "Significantly Not As Described", I was informed that if I were dissatisfied with having to wait 45 days for my money, eBay would refund me out of their own funds as a goodwill gesture, leaving the buyer with the item and his money. When I asked whether in their view that action would only serve to encourage dishonesty, the CS rep refused to answer. I found this unbelievable; yet discussing it with other has led me to believe it’s more common than many might think. Suffice to say, I no longer use eBay.

Roxie said "tough, we only go by the dashboard" and that I should take my business elsewhere if I did not like it. This is how eBay treats longtime customers. Emailed - no response for two days. Called again - got April located in the Philippines. Same BS. Asked for supervisor and was told they would call me because all supervisors were handling other problems. Received a call back six hours later and still got the same story. I guess eBay does not want my business! eBay's customer service is the worst I have ever seen and I'm 78 years old!

Sent the above email to eBay and finally got a reply. It said call customer service! Who's in charge at this nut house? How do you reach there someone with a brain?

There are only great reviews and no issues but 1 negative review and yet eBay still says I’m below standards. Ebay say I have 4 negatives yet the negatives were removed off my account as I was found not at fault. I have called eBay many times. Simply put if I make a mistake I pay for it, if a buyer or eBay makes a mistake I pay for it. eBay is allowing unfair, bias business practices. Also eBay has said I’m not allowed to use a dropshipper, on the site I can use it says. Ebay say if I use economy shipping the buyer can leave me bad feedback yet I state delivered outside of USA is 11 to 23 days eBay allows it yet will still allow a negative feedback. If an item is delivered and buyer isn't at home to sign the return receipt, and they complain I get marked. eBay is charging me a cancellation fee stated I canceled my services yet eBay kicked me off due to low details seller ratings and yet the last month I’ve had no complaints or bad reviews only positive.

I even have a phone call from eBay stating they reviews negative reviews on my account to protect me as a seller, yet a buyer complained saying I sent them a box of rocks when I contacted USPS and my supplier and proved to eBay the buyer was being fraudulent. The buyer left messages stating he was going to purposely ruin my account, eBay didn't care. They still put back on my account the negative review which was suppose to be taken off. eBay says one thing on the phone yet does another when confronted with facts. I have a lot of things I can show to prove my case unlike anyone on eBay. They need to stop allowing unfair business practices, and I want to do something about this. I lost my account and yet I have good reviews only 1 negative so please call me. If I can get them 2 restore my account I’ll take it or go after them and I know they will lose. Please contact me asap. Thanks.

Apparently buyers can mark you lower on certain DSR scores whether their score is truthful or false. When we spoke to eBay they said it was up to the buyer to score this and even though they scored it falsely (because it was within the specified parameters), we just have to put up with it. It was noted that we should try to make the package "arrive" sooner, which means we must have some control over the postal service (really?).

We are not power sellers. We just have a few things to sell and we are highly organized. The item is packaged and weighed and placed on a shelf as they are listed so when we receive payment, it is simple to retrieve the item and print postage through eBay and then take it to the post office on our next trip (usually the next day with my office mail).

Moreover, one of the DSR scores is the cost of postage. We try to keep postage as close to the actual cost as possible, but it is difficult to estimate how much postage should be when you consider that eBay's fee is not applied to the payment for postage as well as the price of the auction. If you don't add a little bit to the actual postage to defray this fee, then you are paying some expense out of pocket for fees. eBay is not entitled to fees on postage. It should only be applied to the cost of the auction item, and that will help the seller keep the postage lower for the buyer.

Frustrated as can be with this service, even though I have been a member since 2006. It seems they may not want the small accounts like me to participate at all. It was a neat service, but it has been nearly ruined.

When I was selling years ago. The complaints were minimal. You were able to block the buyer with low scores. There are negative buyers everywhere, but with the old system. You knew who those people were. Anyways, I was suspended this week for low star ratings. If you call eBay with a complaint nothing but a runaround. I asked how to raise my score. They kept saying "Work on your page." How is that even possible? You can't strong arm anyone into leaving feedback. Since February I had sold 200 items and only 120 people had left any feedback. That's 60% feedback left. If all my items had feedback from the customers I would be in good standing. eBay says no feedback is positive for you, but if it doesn't count how is that positive? They say no feedback means the customer must be enjoying the item they bought. UGH! Always double standard with them.

I am just a lil guy and was only allowed to sell 5000 a month. If I was able to block negative buyers and sell more goods... the tables would have been turned to my favor. Also eBay needs to stop insider trading. They also need to stop allowing their employees from being sellers. I'm not sure how some of the sellers keep a perfect 100% feedback rating, when we all know it can't be true.

EBAY does not have a clue how to evaluate sellers. With so many positive ratings how can I be a low performance seller. For instance if a buyer hates that they paid a shipping cost, they rate you low on shipping, never mind that on many occasions you pay over the cost that they actually paid. For this you are scored low. In other cases buyers just don't leave feedback. When you try to discuss this with eBay they read from a card or script and it is clear they can't explain their own processes. You are sent oversees to speak with a person in another country that can barely understand or speak English.

In addition, they had the nerve to tell me I can still buy on their site. FAT chance of that!!! It's sad that a company can't read the various complaints I have read on various sites. They all sound like mine. I am sending a letter to the president, I don't expect a response. For the past month I've also been selling on Amazon and Etsy, so far the experience has been much better. EBAY is a joke, and trust me I am telling everyone I know.

Well on Aug 5, 2013 I was notified that my account was closed indefinite and that I can never sell on eBay again. I'm just a little seller that maybe sells one item a month. When they cancelled my listings I had 3 of my items selling. I called and was told sorry nothing we can do. On Aug 7th I called and spoke with a rep who told me that they just had a meeting and found a glitch in their system and all the accounts that were closed that day would be reopened as if nothing happened. Well I called today and was hung up by one rep and the next rep was like reading from a screen. He kept saying, “I'm sorry you can no longer sell and we have made our decision.” I asked about who I needed to appeal to and was told that I can't appeal and again can no longer sell.

I have a room full of stuff that now I can't sell. I was just trying to supplement my income since I'm unemployed due to the plant I was working at didn't open due to the economy. When I called on the 6th the rep who was very nice said I was the 746 caller and it was only noon about this issue. EBay doesn't understand that you can't make a person leave feedback or fill out the stars on a seller. The reps will tell you that they will fill out a report or take your suggestion and turn it in but I'm not sure they do any of that. I don't think eBay realizes that it’s the little sellers who made the company and now they are casting them aside. So much for being evaluated on the 20th of the month and trying to improve your dashboard. There is no way to improve because of the system they have in place. It’s a no win situation.

After 5 months they just close your account. You’re told to sell more but they have restrictions on how much you can. They even hold your money until the item arrives to the buyer and they approve of it. EBay seems to be for the buyer and not the seller. The buyer can open a case against you and lose but is still able to leave negative which shouldn't be allowed. The item as described is what was got my account closed. I had 4 people since last October leave me low stars and one of them was the one who lost the case. Since this system was introduced it has majorly affected the little seller like me and now there are hundreds of us with our accounts closed and eBay won't do anything about it. They tried to tell me that each account was personally looked at but I doubt that. Does anyone know to write the owner to let them know what is happening in their company to the little sellers?

There were total of 8 items, for which I had left feedback stating just that "Held my money for over 2 weeks, then cancelled the order, for no reason" For any seller, only 1 of those 8 FB counts. But, apparently eBay.com does not want huge corporations to have any negative feedback. Never mind the buyer, never mind customer service. All eBay wants is the BHFO huge seller's fees, nothing else has ever mattered for that greedy outfit (Had more than one account with them, and they had stolen a bit of my money).

The CS rep with whom I talked, told me yesterday that he would file an "appeal" on my behalf. 24 hrs later, I still did not have access to my account, could neither write to the two sellers, whose items I had received, thanking them nor leave my positive feedback for them. However, I did find out that EBAY UNLAWFULLY REMOVED MY NEGATIVE FEEDBACK MORE THAN WELL DESERVED BY BHFO. So, two days ago, I called eBay again. That time I was told that my account had been frozen for "bad behavior", but nobody knew what it had been.

I had written to the BHFO CEO/owner John Donahoe. Some 30 hrs later, there arrived an incoherent response, citing totally irrelevant eBay.com laws and regulations and telling me that eBay.com can do whatever they please. So, it is the eBay purpose and "vision" is to cheat the buyer every each way, protecting big corporate sellers so that they could continue their fraudulent "sales", whereby they and PayPal, held the buyer's money for over 3 weeks. And this is how eBay is making their money and reporting their huge profits. No wonder eBay.com does not want for eBay buyers know about the despicable eBay sellers. They do not give a damn about the customer, nor anything else.

The following is the message, by which eBay informed me of their so-called buyer protection in action:

"We're writing to let you know that your eBay account has been suspended because we found: Because of this inappropriate behavior, you won't be able to use your eBay account for buying, selling, or other activities. Any fees you owe are due immediately and will be charged to your billing method on file. Please note that you can't register a new account or use an existing account while your account is suspended. If you'd like more information on this decision, click the link below to directly contact eBay Customer Support. ** We appreciate your cooperation."

When I called eBay, they weren't able to give me any info on what the money was even owed for. Now I am suspended from selling anything on eBay, which is okay because I don't want to do business with them anyway. When I asked how someone could open not one, but two accounts with my name and get away with it, they couldn't give me an answer. My case was small. I can't imagine how much fraud is out there related to eBay and that eBay allows all of this.

My most recent issue is regarding their recent 25% OFF FINAL VALUE FEE PROMOTION if you sign up for "Managed Returns." 4 calls and 4 hours later, I'm at my wits end. These "Customer Service Professionals" had NO IDEA what I was talking about and then started to make up other promotions and terms that they thought were right. They literally MADE UP promotions since they couldn't find the one I was referring too. When I held their hand (each one of the four) to the email message from eBay, they then said they had to put me on hold for 2 minutes to research it. The average HOLD TIME was 25 minutes EACH! 25 minutes of waiting on the phone to only hear some other excuse on why my invoice wasn't reflecting the 25% discount. So I'm still at square one w/ EBAY while they RESEARCH. To make matters worse, each rep had a different version of why it wasn't taken care of yet and said they would follow up in 24-48 hours. NEVER ONCE did I get a follow up.

This has seriously been the ABSOLUTE WORST customer service I've ever experienced and ANY company, big or small. I rely on eBay as a side business so I'm stuck but I pay a boatload of fees (A whole other topic) for this??? Can GOOGLE (Or whoever) PLEASE create an eBay competitor? I can't imagine less than 50% of dissatisfied sellers leaving on day 1.

I have never requested a refund since it doesn't seem worth the bother for such small amounts. But I have notified the sellers since I feel they need to know when products are defective. I have gotten some refunds, but it was always a response by the seller, which I think is appropriate. I ran my own retail business for many years and would never think to chastise a customer for reporting a defective product. Obviously, Ebay is more interested in projecting a false image than in running a company with integrity. The only feedback they want is positive feedback so they can post all those high numbers.

eBay has claimed that the resolution process is closed and I cannot appeal. The statement from eBay goes like this: "You, as a seller, agreed to permit us to make a final decision, in our sole discretion, on any case that a buyer opens with eBay under the eBay Buyer Protection Policy". What a great scam and I have no recourse to resolve this issue. Whenever I try to contact eBay or PayPal, they say the case is closed. But I never talked to anyone, nor did they have any intent on listening to the other side of the story.

Now, just today I wanted to message the seller asking them if they had replacement parts for something that was broken. It wasn't a big deal and not urgent, so I thought a simple message would do. Well, I couldn't for the life of me figure out how to send a simple message to them, so I ended up opening a case somehow. Well, this is what I got in return:

"Seller will send the part today 7-30-13 via USPS First Class Mail. Note there will be no tracking for this package. Buyer should have the part by the end of this week or Monday at the latest. >>>>> BUYER YOU DO "NOT" NEED TO OPEN A CASE FOR SOMETHING LIKE THIS. WHY DIDN'T YOU MESSAGE YOUR SELLER "FIRST"??? SELLERS PHONE NUMBER AND EMAIL ARE ON YOUR GUARANTEE CARD AND YOUR INSTRUCTION MANUAL. BUYER SHOULD HAVE CONTACTED SELLER "FIRST" AT THE VERY LEAST. >>>>> BUYER "CLOSE THIS CASE".

That isn't modified in any way. I mean, seriously? THIS is customer service? Try again. This case handler like the last one really should be fired. This isn't customer service, this is just CRAP. Who talks to customers like that? Yeah, I was wrong, don't badger me about it. I think I'm done with eBay for good. It was nice while it lasted. Too bad this always happens to giant companies who only care about their bottom line. They forget who got them there in the first place.

P.S. I gave the seller 100% positive feedback anyway. They don't deserve to be caught in the middle of eBay's BS.

I was paying them over 1,500 per month in fees to list my items in store format. I was devastated at the time as I was one of the small sellers that helped build eBay into the number one auction site. I took their advice and thankfully now sell on another site making double the profit I did on eBay. I want to caution sellers on eBay that if think you are safe selling there and will never be shut down good luck. Even if you don't get shut down eBay is ripping you off on fees and PayPal fees when compared to other selling sites. There are better selling sites than eBay if you do a little research. In the long run eBay did me a service by shutting me down as I wouldn't have found the other selling site otherwise.

Soon after, the buyer made a dispute on eBay and I quickly denied the allegations and swore that I sent the items as described. eBay told the buyer to send the items back as he received them for a refund. 3 days later, I was the not-so-proud owner of a concrete block and some garden rocks. I refused to refund the buyer so a few days later eBay forced the refund via PayPal. I called eBay and explained the buyer was lying. They should obviously trust a seller who had been with eBay since 2000 and had never received a negative feedback over a 2-mo.-old newbie with 3 positive feedbacks, right? WRONG. Back then I was able to view the listings the buyer had won. I was not surprised that they were bogus feedback used to build the buyers score (A single crayola crayon, a pack of Wrigley's gum, and a single #2 pencil).

I brought this to the eBay rep's attention who even said, "Oh yes I understand." This clearly did not matter as my appeal was denied and my final value fee was not refunded "because I failed to refund the buyer within 3 days of receiving my items back, and eBay had to force the refund". I had no PROOF of actually sending the Xbox and eBay told me to report the buyer. They said I couldn't be helped further but with the buyer report, if the buyer did this 2 more times and was reported he may be suspended from using the site... Ha! They also said I could get a lawyer to get my items or money back. It would cost well more than the value of the Xbox to pursue that. And without any real proof of what I sent I could risk losing the case and even more $. So there I was dumbfounded as to how I could be an honest seller and person and do everything I'm supposed to yet be stuck with no money and no Xbox and no refunded fees and a negative feedback. eBay has given all the power to the buyers. It's too easy for buyers to lie and get away with this fraud! I'll never sell on eBay again.

So I shipped their item with USPS on June 26 and they received it on June 29, but I didn't have any refund and return shipping fees. I tried to call and contact the seller so many times but they didn't respond yet. That's why I filed a claim on eBay on July 04, but eBay CS had reviewed and closed my case without question and my refund. I provided return shipping tracking number and we do have all conversation with seller on eBay message box. I think eBay is helping lying sellers. They don't even investigate very well and they don't protect the good honest consumer. They just want to have their final value fees.

It sounds like an employee banking on a high profit seller. This is amazing. I wish I'd have thought of it. If I had my own website, I might do the same thing. However, eBay owns this website, not this employee using eBay to profit. eBay needs to be made aware that they have a lot of dishonest people working for them, and using peoples' listings to their advantage, finding the high sellers, grabbing the lowest price when someone comes in lower, kick them with a violation, and keep on selling.

There, I've just let eBay know what is going on. This has been several weeks of watching listings and what is happening - eBay corporate - open your eyes!!!!!

I sent the item AND submitted the tracking number from Japan Post. I received acknowledgment from eBay that this had been received: "You've provided tracking information and will be refunded when the item is delivered to the seller." Less than 6 hours later, I received an e-mail from eBay stating that, "eBay Customer Support has reviewed and closed the case. We are unable to refund you for your item. You returned the item without authorization from the seller or eBay and did not provide tracking." The e-mails I sent to eBay since have never been answered.

eBay with their genius then put me under their funds availability program freezing my funds even though I have over 2500 positive feedback. On their website, they issue instructions as to how to get your money fast (3 days after delivery) by using their labels and PayPal and they state that up to $15 of the payment sent will be made available to you in order to ship. Total lies!!! Lo and behold, I find out they were going to my backup funding source, my bank, and I saw thirty five NSF fees since they did not touch my Paul balance but attacked my bank.

When I called the crack eBay staff played dumb and told me over and over they cannot release funds even though in plain sight on their website, it says fifteen bucks from each transaction to ship is available. I have called 20 times over the past month and they hang up on me, read from a script and worse of all, say, "I know how you feel". No they do not. They lie to me, hang up on me, blame PayPal and just have no clue how to treat a paying seller who paid $13,000 in seller fees since January of 2012. This is the worst service I have ever had and more frustrating in only the Philippines you can reach every time you call. My funds are frozen and no one wants to help me from eBay at all. How can I reach someone stateside to help me?

So eventually, I was forced to refund the buyer in full, hoping my stuff would arrive in good condition. It did & was resold without issues. I gave EBAY a poor review on handling this case. I actually never had human contact, I was automatically WRONG! Since then, my account has been mysteriously not meeting shipping time and fee requirements, although I still at the moment have 100% feedback. Now they will hold any funds for sold items for 21 days to ensure "buyer satisfaction" until I improve to their 5-star rating. Also, they made me supply CC info to be able to charge me for items needing to be refunded...Why, if you are holding my money?!

I buy and sell items for my employer and have saved us countless thousands on materials since 2000. It seems EBAY has forgotten who their backbone was over the years and that not everyone is interested in buying the same items you can buy anywhere. The special niche items, one of a kind, hard to find things are/were the reason so many people traded here. It is becoming not worth the small profit made trying to sell items after all the fees and requirements are met. Yes, shipping costs have increased, but the shippers and EBAY sets the rates, now even charging you a percentage of shipping costs!! And you are no longer allowed to do anything to hinder bidding activity on your listings by mentioning something like, "Please don't bid if you don't agree with my policy or shipping costs" or your listing won't be posted!! Hopefully, enough sellers will band together and join the protest, but it is a mighty giant to slay!!! Frustrated In PA.

Postage and packaging charges: 6.00%, 2.00%

And I haven't even sold anything because they told me I couldn't, so what's that all about? eBay is a monopoly! They are being unreasonable and unfair to small sellers which is wrong.

Well anyway, I relisted the item as per the recommended changes and lo and behold, it was removed again!! I called (I have spoken to eBay or been on hold over this matter for over 6 hours... 6 hours!! It's principle now, not the lousy $10 listing). To shorten this up a bit, I received 5 different reasons now why this item was removed... everything from parenthesis in my title to there may be a trace of incendiary substance still in the package after 50 years. "Are you kidding me!?" still my reply. After this much time and this much stupidity, I am exhausted and ready to write off humanity as a whole. But I mentioned another point... actually several others. I had them check out several items, numbers of items that clearly violated this and other eBay policies, cut and dry, in black and white. To this day (the next day, 24 + hours later), every one of these items are still on eBay. After some sleep, I am going after them again. I want the real answer.

So many people may start selling illegal and terms breaking items and scamming thousands and thousands of buyers!!! There won't be any way to report these people because the page to submit reports is OFFLINE FOR DAYS and there is no way to alert eBay about this either! Worst support ever! Actually, I hope scammers find out that there is no way to report them, that way they do screw over thousands of buyers! Imagine the headlines! Scammers getting away with scam auctions because the tool to report them isn't online! I hope eBay gets sued for the damages!

The original of the painting still hangs in the living room of a good friend of mine. It is not for sale at any price. This is a very bad thing to do to the art buying public, and should be stopped. The poster is called PLAINS INDIAN. It is a portrait of a beautiful Native American man. The original was done in watercolor in a loose style typical of my work of the early 1980s. I had posters printed of the original and this is one of those POSTERS with the lettering cut off that would have made it look more like what it is - a POSTER.

But they're passing it off as an ORIGINAL PAINTING, and saying it is on 100% rag paper and done in ink and watercolor. But it is only a poster and it is done on printer's paper and not on 100% rag watercolor paper. And it is printed in printers ink and printed on a commercial printing press. The paper itself has been dry mounted onto a stiff surface, usually some kind of foam board or cardboard. It's common for framers to do that when they frame posters. Anyone with half a brain would know that. But unfortunately this is being marketed to people who know nothing about fine art, and consequently they are being scammed. And they are being scammed using one of my nicest images. It greatly saddens me to see this happen. I have added a photo of one of my copies of this poster from my own archives.

So I am out $662.00 and customer has his refund and my item and refuses to send back the damaged item. I appealed my case with eBay and they denied it. I tried to reason with them and they did not care at all. I told them that I want my item back since customer has been refunded. They did not care. So I finally hired an attorney and had them write a letter to customer to return the damaged item and a few days later, I received the package and it was in pieces. There is no way Postal Service Damaged this item. The customer damaged it and I could not prove it and they took the buyer's side without hesitation and issued refund.

So now eBay is asking me for $662 since they paid the buyer from their pocket. I am at a loss and eBay does not care about anything. Their customer service is below standard and overall, eBay is a bad company to deal with. Not even a call was received from eBay on this case. They just did whatever they thought was the easiest way out. It is a shame.

They called to verify everything but only allowed the phone to ring once then hung up. Then 30 minutes later, I get an email that I am banned from using their site forever because I was a security risk! I quickly called them and asked the young man I spoke with "Wouldn't it be more effective to let the phone ring more than once or if you don't get an answer, to send an email to contact you so that you can verify some info before you delete and ban someone?!" He agreed, apologized, and said they had already put not to activate my account ever again! I explained that I didn't know what I was doing, I didn't think I did it right the first time, that's why I didn't get any hit, and that I couldn't remember my password and I don't use the other account, and I began to tell him all the security questions for each account. He then apologized for the company's actions and said it was unfair what they did. I then told him I will be filing a complaint, nothing against him, but maybe after so many complaints, eBay will learn how to conduct customer service correctly.

I then called back and was directed to the billing department. I then spoke to a Robert **. I asked for an ID to verify who he was, but was told he was not allowed to give it to eBay members. Robert and I talked on the phone for approximately 1 hour. During this time, he explains the reason why the credit was lower than expected is because of current seller fees. As a seller, that is very hard to understand what my current invoice has in relation to my past invoice. At this point I asked to speak to a supervisor. I was put on hold for another ten minutes, which was probably lost in the system again. But in contrast, when he needed his supervisor's assistance, he was back to the call within a minute.

This process has definitely drained me of energy and it is only 12 noon. Today I decided to delete my eBay account and do business elsewhere. No one should be treated in such a negative way.

I have sold items on eBay for over 8 years and until recently had no trouble at all and I have sold hundreds of things all legal and legitimate because I believe in being honest with what I sell. Many of my items I had from childhood so when I retired, I figured I could supplement my income, but it had been almost 2 years since I had sold anything on eBay. So when I came back on eBay to sell some items, I thought it would be no problem. After all, I had an excellent seller rating before, until I realized that it was a mistake and that their policies have changed to benefit the buyer no matter the cost.

Having an excellent seller rating means nothing now and with over 300 items sold in the past year and with a good 99% satisfaction rating, it took just 4 bad reviews to allow them to freeze my funds. So you would figure that if you call them and explain the situation as to refunds and doing whatever you could to satisfy the buyer that this would help... wrong!!! I got no help or support from eBay, plus now that they have control over PayPal, they have the right to freeze and control your money without you having any say so and don't expect any help from customer service - it doesn't exist. They are unable to do anything but listen and respond by reading off a teleprompter, like talking to a human computer, no feelings and no satisfaction to your problems.

If you're thinking about selling on eBay in a way to help you, then you need to realize that this is not going to help financially unless, however you don't care about letting people steal your things or complain unfairly about you as a buyer. Then, by all means, roll the dice! I am sure you may make a little money but... don't count on it. Oh, and don't get me started on overseas sales. That is a whole other animal that I will never touch again. Overall, I will sell a few more items but after that, I will close my account and not only, never sell on eBay again nor buy for that matter, and I will tell everyone I know to avoid eBay like the plague unless of course you want to buy something for nothing and get away with it.

The next thing I know, this guy flips off the handle and starts sending me a lot of hate messages and leaves negative feedback for all four items. I had a score of 100% for positive feedback, and had been an eBayer for 6 years. Most surprising of all, I get a phone call 20 minutes later from a lunatic, ranting man threatening me and my family. It was the buyer completely freaking out, saying he was going to find where I lived and kill me and my family. I called eBay and asked them how he got my number and to erase the feedback. They told me to get a detective, and they will erase the feedback. They erased the feedback a day later. That night, I got another call from this crazy man and my feedback went back to negative.

I was furious so I called eBay again and had it resolved. The next day, a third time, the same thing happened. I couldn't believe it. I could only imagine the person must have worked for eBay. So, I created a fake account to buy some of his stuff and leave negative feedback for him. The next thing I know, I am kicked off completely. I tried to fight for weeks with eBay about what had happened, and they refused to listen. I admitted what I had done completely and begged for my account back, but they would not listen. This guy totally screwed my account, is crazy, and is still on eBay. He never got punished for anything. Ebay truly sucks.

So anyway, I started designing my own pieces and listing them when suddenly, I got a message from eBay that my listing was canceled, and I had to change the description. So I did. I followed their new rules and titled it like they told me to. Next thing I know, they also cancelled that listing and all my previous and already sold listings for this type necklace, and eBay told buyers not to pay me! I was then banned from the jewelry category indefinitely! WOW! Why they targeted me, I have no idea! Not only is eBay the one responsible for giving me the idea, but there are tons of people that are still selling these exact design necklaces on eBay with eBay’s permission! They banned me for it even after I appealed their decision and pointed this out to them (eBay having no reason or excuse for why!). They denied my appeal and basically told me too bad, even after I tell them I rely on eBay for income! On top of that, I spent hundreds of thousands of dollars buying supplies to make these necklaces that I'm now financially out on!

This process was dragged out for over a month, even waiting longer for a response for payment after we sent them the invoices. When we finally gave up and decided to file negative feedback and file a dispute, we were out of luck for both. EBay does not allow you to have any recourse after 45 days. I am sure this seller knew this, and purposely dragged out the process so we would have no recourse for this defective machine they sent us. It is ridiculous to me that eBay has set up a system for sellers to screw buyers. EBay should be held liable especially in our case when this is an international seller posing as a US company, and they know it.

Unfortunately for them, they neglected to note that I had supplied them with copies of emails from both the buyer and them authorizing the return. In fact, the narrative of my complaint listed these emails. When I complained in writing, they did nothing. This buyer has a number of similar complaints. Looking at customer complaints, it is apparent that eBay is complacent with this kind of threat. I intend to complain to the US Attorney about this pattern of facilitation of theft by them.

Who is regulating and controlling these people? I don't make a living on eBay and whereas they used to be the first place I look when I was looking for something, now I just don't. I am going to take what steps I have to clear my name, but I am hoping someone bring a whooping class action suit against them. I read and hear so much horror stories about this company from friends and co-workers. It is amazing they have gotten away with this sham long.

I am going to spread this message as far and wide as I can. You have created yourselves an enemy that has lots of time on his hands. Now that eBay's sole "reason for existence is greed, eBay doesn't have any "Customer Service' or Customer Support any more. Now they just have an 800 number that after 20 minutes on hold, gets you a moron in the Philippines that can't understand or speak English. eBay doesn't want to help you with any problems; they only want your money.

When I pointed out (called) that I had an agreement with the vendor to give me a partial refund, they said the decision was made and is final! They completely ignored the correspondence I had with the vendor and when you bring this up, you find out they do not have the time & staff to check on individual cases, and a button seemed to be pressed on a computer and the message is, "Send to the vendor that they have to give a full refund when the returned item is received," which of course can then again be denied.

When you question or try to question them about this and especially when you remark on their ineffectiveness, you will never get answered, and any warning postings you try to make for others through their given channels of suggestion is not posted as soon as there is the slightest hint in the message that makes them look bad!

When I get my item back, she will get the rest of her money in full. But eBay awarded the case to her and sent me the email that said if I give the full refund to her, I will not have any case against me on file. That is so ridiculous! I do not care about the case! What case? They can do me wrong? This buyer claimed/filed the claim against me and didn't even email me first. They also hold the money in my PayPal account. This is past 7 days now. I have been watching the item and this buyer created the tracking, pretending that she sent the item to me. This tracking number doesn't exist! I just pray if eBay ever take the money out of my PayPal account and gives it to this buyer. I can't wait because I knew this buyer is not honest! I will not and ever going to receive my item back!

The way eBay handled the case, I am so sick of it. Many of the times they have done it. This is not the first time! It's the third time and more. I told them I am done with them. They thought that they can slam some people and step on some people like me! I let them slide many of times! My last name is not **, but I won't let them do that to me! Shame on them! I called eBay today Sunday, 5/5/13, and reported that I still have not received the item back from this buyer. How long do I need to wait for this? PayPal still holds my money in the account and my case is still open. They told me I have to wait until 5/8/13. If I do not get the item back, they will send me an email. You asked me consequences? Stress, anxiety, lost times/energy, lost of spirits, betrayed, feel scam, and slap on the face so many times even before. I lost the money and wasted my trust on eBay now. I am done! Oh yeah, I can't wait. Thank you.

After the stated date, the buyer had still not responded. I called eBay because the $300 had not been released into my account as promised. They told me that this stated and published "deadline" really meant that the buyer had 48 hours more to respond. Since the buyer responded after this "deadline", I would not receive the money from my sale. This second eBay rep whom I called after the "deadline" told me that information I had been given by the first eBay Resolution Center rep during my earlier call was incorrect, and eBay was sorry, but there was nothing they could do to help me - even though they admitted that eBay was at fault! The rep on the phone after the supposed deadline for a decision said that eBay was sorry and there was nothing they could do for me. This affected me, a senior on a limited income, seriously since I had taken eBay at their word and planned my budget according to the information their representative had given me.

Do I have any recourse? EBay had originally told me not to file an insurance claim with USPS because it would negatively affect the processing of the Resolution case. Now I have filed with USPS, but their investigation could take 180 days to resolve. The loss of this $300 jeopardizes my ability to keep my home now (as a senior on a poverty-scale fixed income). I had started selling on eBay to help me meet necessary living expenses. Yet eBay's self-admitted mistake is causing me hardship and yet there is no way for me to hold them accountable for their actions. I feel very real despair, as my living has come to a desperate state due to eBay's admitted wrong-doing. I wish I was able to hold them accountable for their actions!

Later that day, I relisted the shoes, then I get an e-mail from PayPal that the buyer sent me a payment. He asked me to mail the shoes to Taiwan. I refused to telling him I must send the shoes to the address listed on PayPal for security purposes. The shoes sold for $880 with free shipping. The shoes were sent to California. I figured after 30 days, the buyer was happy. I was wrong. On the 43rd day, I got a complaint from the buyer that the shoes were fake. I had over 150 people look at the shoes with over 40 people watching the auction. The shoes were not fake. eBay froze my PayPal account. I even called eBay to tell them my side of the story and on the phone, the person I talked to by the name of Michael ** agreed with me. eBay awarded the buyer the $880. I filed an appeal because they used a credit card that was filed on my account to make emergency purchases to pay for the $880 charge back.

Actually, I sold other items that totaled over $600. They charged $272 to the credit card that is not under my name and without permission to use the card to pay for the charge back. I filed an appeal. The buyer sent me back the shoes but they are not the same shoes nor is it the same box. When I filed an appeal, I requested to send pictures to eBay but they don't want me to and said it wasn't necessary. I lost my appeal, the money I made from other items I sold with no issues from other buyers, and a credit card used without the approval of the cardholder or me. I have the emails I sent to eBay. eBay did delete the images I had of the shoes and told me I am not allowed to sell the item again in the future even though I have established myself as a reputable seller and buyer.

The final straw came when I shipped a package to Canada. I paid the shipping fees out of my own pocket, as PayPal was holding my funds. A day after shipping it, I was notified payment was reversed due to fraudulent credit card use. After making 3 phone calls, each lasting 45 minutes, I was told I would be reimbursed. It never happened. That was 3 weeks ago. So much for that seller protection policy!