eBay Reviews

You may think just because you have been with eBay for many years, it is a sure way to avoid suspension. Nope, you are wrong people. Many people assume sellers who have been suspended are a result of shady activity. I don't think so people, you make assumptions, but you haven't been on the other side of the fence. You will see once you wake up, log into your account and realize you have been suspended.

I recently listed two items on one single sale and it sold. That same day, packed it up myself and took it to the post office to go out for early arrival. Buyer received product but then claimed item was broken. However, he claimed that the part that was broken was stuck in the bottle. Puzzled, I wondered how that could be as I packed them separately. He claimed it was not broken in shipment and that I sold the item broken. Then he offered to buy one but not the other. All conversations were on website so eBay resolution could read. I thought since it was clear that they were packed separately they would clearly see that the buyer broke it or at least lied about it.

I purchase an item on eBay. Didn't receive what was listed. Going back and forth with the seller throughout vulgar emails they sent me. Got a refund. I posted negative feedback. The seller defamed my character with a reply that had nothing to do with the actual purchase. She was angry because she got busted scamming people and I wasn't tolerating it. I asked eBay to remove the defamatory remark, but they wouldn't. I closed my account after 8 years. I can think of many other places that don't allow their Sellers to disrespect their customers while shopping. They don't deserve my hard earned cash. Case closed.

My computer got hack and an item was placed. When I called ebay and told them to retract the item. They told me to go through the process and send the email seller to cancel it. Now, given that as soon as I saw this transaction placed, I called eBay right away but they said they have any process to handle the retract. At about this time, my amazon also got hack and I called amazon and they handled very professionally.

I sold a watch on eBay. The buyer made a false claim then change the claim. eBay put a hold on my funds. Once the case was closed in my favor they was suppose inform PayPal so they could release my funds. They did not handle the business properly. It took me two weeks to even get the correction going. One person says one thing the other company said something different. At the end of the day I was out of my product and no money. Contact person RYAN ** eBay-- Jeff #**. PayPal mess everything up.

I've been using eBay for several years for both buying and selling and I have to tell you, if you're a buyer, you totally benefit but if you're a seller, you do not. The problem with eBay is first - you have too many buyers that are fakes. Lot of times they claim that you sold them a defective item which I tested and packaged good before shipping it out. I try to bargain with them such as by keeping the item and I refund the buyer half but with no success. On top of that they want you to pay for the shipping when they return it to you. This happened to me several times.

eBay always make the buyer's win even when they steal from the seller. I have the tracking number from the item that I shipped with the sign of the person that received and even with this evidence he assured eBay he never received the item and they make me refund them. Beware. There are some bad people that knows this easy way to rob and are buying in eBay. Buyer username: ** (Beware).

On August 20, 2016 I sold a Princess Of Ireland Barbie Doll to a buyer for $19.35 including shipping. On August 22, 2016 I sent it out via USPS First class. Mail to the address the buyer specified. Then three days later on August 25, 2016 according to the tracking information from USPS.com the buyer refused the delivery in Portland, Oregon at 7:23 am. And the package was being returned to me. After informing the buyer of this they told me that they received packages from this address all the time without problem. Well, clearly there is now. I told them I was at a loss for what to do because this has never happened to me before. After told the package was being returned they said that they spoke with the people the package was sent to and they told them maybe the carrier delivered to the wrong area. Could I please verify the information with the post office. Which I spent most of Friday afternoon doing.

Ebay decided to charge me fees that should've never been put on my account. I disputed these fees two weeks ago and was told I wouldn't be charged. Then yesterday I seen they charged my bank account. I called and disputed these fees again and they said they would "gladly" refund my money. Called back again today and now they are saying they won't refund my money! Account closed and I will NEVER buy or sell on eBay. So disappointed. And now I am out hundreds of dollars!!!

Did not receive item paid for. Filed a complaint. Seller kept sending proof of delivery (apparently) to resolution investigation. After research I found item was delivered to address in New Jersey. I live in Missouri. Seller did not check to see if they were sending to verified address. eBay resolution closed case because of the proof of delivery to unverified address. I feel cheated. Lastly... I gave unsatisfactory review to the seller. Crowning blow. eBay sends email to me saying they will not post negative feedback because they closed the dispute case in favor of the seller. So if powers that be can step in and take away feedback, how does anyone trust what buyers are saying about a seller? Been a buyer on eBay for over 10 years. I will be closing my account and dealing with stores directly. Item was only $25. I can get by and forget this sum of money. Don't want someone else to get cheated out of a bigger sum of money.

Let me tell you my story. I bought some items from a buyer on Ebay. The item was shipped to a hotel address in Georgia, because I was staying at that hotel at the time. The shipper at Georgia, however, refused to take the package to the hotel (maybe (s)he thought hotels did not take packages or (s)he was intimidated by the hotel idea or something). Thus, the package was marked "undeliverable as addressed, and was being sent back to the seller." I emailed the seller saying that the shipper refused to take the package to my address and the package was being sent back to him, and thus, I requested a refund. The seller agreed. However, I had been waiting for 3 weeks but have not received a refund, even though the seller was based also in Georgia, and package was sent from Georgia as well.

Been an eBay member for over 13 years, although not a power seller or a business, I buy and sell for fun and hobbies. I will never use eBay again!!! They suspended my account out of the blue due to security violations! And to this day they never told me what security I had breached??? They requested documents of proof of address which I provided and I called customer service and got the Philippines! Go figure. Another big US company going down the peanut route of outsourcing cheap labor. You get what you pay for eBay... Got nowhere with C/S, just canned scripted answered. Told them to close my account... With all their over priced charges and fees anyway they have lost my business. Plenty of other places to shop... Now the name Fleabay is so much more appropriate.

Ordered Sandusky storage rack. Was not received and eBay closed the case and wouldn't replace or refund the item. Ordered Gucci Sunglasses. They've not been received and again eBay ignores my request or refunds. Worst customer service Experience. Both purchases money lost. Do not trust eBay guarantees. They are FRAUDS. They did not investigate the shelving. And I lost my money on that purchase. And now the Sunglasses. I'm going to try small claims to try and get my monies. Tired of being TAKEN by eBay fraud guarantee.

I wrote about my Samsung 32 having red and green laser lines and finally going white screen. I purchased the appropriate T-CON Board on EBAY for $45.00. It is a simple fix and I fixed my TV - took about 20 minutes. I watched a couple YOUTUBE videos about T-CON Board replacement. My TV works. I saved over $200.00 for a new TV. I am happy.

Buyer always wins. I have run into two situations now whereby the buyer of a product my company was selling claims the item arrived inoperable. This is highly unlikely since we tested the gear before we sold it, and we packaged the items extremely carefully. It seems to be a scam: the buyer claims the item arrived broken, knowing that eBay ALWAYS sides with the buyer (one buyer even wrote us an email telling us not to bother to contest his claim because he had done this many times and eBay always takes his side).

eBay has gone downhill in the last few years. Their rating is low for a reason. I have been selling on eBay for years. They allow purchasers to give you negative feedback. As a seller you can't leave negative feedback. So that means the buyer can lie and give you negative feedback for any reason. I suggest that you buy and sell on Amazon which has much better ratings and customer service is superior. When calling eBay you will be put on hold forever. Once they answer you get the runaround. If I could give them no stars I would.

I did not get my order on time. When I complained it was agreed to send again. I waited, but I never received. Meanwhile, Ebay sent a warning that would close the process. I was on vacation and I did not see the information and in three days they closed. Now I do not have my order and I can not complain to Ebay. No Product and no money. I was fooled by Ebay. The only answer I got is "we have rules".

I have made over 100 purchases on ebay over the last couple of years. The majority have been correct, easy transactions. I have enjoyed bidding on items I really wanted. But in the last month and half that has changed. I have not received the items (especially if my winning bid was low). I tried contacting the seller to get them to resend it and specifically said that I do not want a refund. They give a refund. Ebay said that they can only send another request for them to send the item but they can not make the seller send the item.

We was very unsatisfied with "new" HD camcorder we order few days ago for the low quality filmed plus the package was not original from factory. Our review for the seller was erased by eBay. We are not able to return the product and received money back. We canceled eBay account.

Let me say it straight... eBay sucks! Avoid at all cost! Used to have a profitable business on eBay as power seller, but they chosen to pick on us, that's fine! EBay continuously give sellers hard time with unfair rules, sellers cannot leave negative feedback even to scam artists, try to google 'PayPal chargeback scam'! Forget eBay, just sell traditionally, once they ran out of online sellers, they may reevaluate their way of doing business (or not). Who cares!

There is NOTHING good about eBay anymore. I find it very interesting that they rate their sellers with a star rating and their own star rating according to online reviews is a ONE to 1.5! If you run auctions 2 out of 5 sellers will not pay so you have to play around to get your seller fees back and relist the item, total PAIN. eBay wants sellers to offer FREE SHIPPING, well nothing is free so that comes out of profit. Their fees are SO HIGH because they barely have sellers anymore so the few stupid ones left are paying THEIR SALARIES. Feedback is rigged, the seller will ALWAYS LOSE.

Ebay policy is suck. All I can say that eBay is suck. eBay helped buyer scam people who is doing business in eBay. eBay is not a good place for business. Don't waste your time dealing with eBay customer service. Nothing will help. Again...eBay is not a good place for seller.

I bought a Zhu Zhu hamster ball from Sapphire Toys eBay shop - they are based in Canvey Island, Essex. After 8 days I emailed them to ask where my item was. They said that they sent it but it was in the Royal Mail system "for some reason". They told me to go to my local sorting office which I did but not surprisingly, it wasn't there. They would not provide me with a tracking number and will not refund my money or resend the item. EBay will not help me because I checked out via PayPal with my debit card! What difference should that make???!! I am disgusted with eBay as the site is full of con artists like Sapphire Toys!

I sold my own sewing machine because I wanted a newer. The machine worked flawless and was in mint condition. The buyer used it for 5 days, and requested a return. Stating the machine was defected. I issued a return label as ebay.com assured me that the matter will be investigated. The machine returned broken, to the point of good for the dumpster. Ebay.com forced me to refund her money or, lower my review. It was dishonest buyer, who deliberately broke the machine. Seller's protection? Where? Ebay.com turned into a criminal protecting business.

Bought 3 river raft on Ebay. Opened at river and inflated them. Went to river and was going to float on them down the river. We then noticed one was ripped and we had to replace it. Filed claim with seller to either refund or replace. They refused. Ebay agreed with them. A very disappointing experience with a new purchase. Ebay claims since I failed to see the rip when I blew it up that it is not covered. What a joke.

I had been an ebay customer since they began... I had well over 1000 transactions, all positive. I accurately listed an item and said it was not returnable. It was a reg. auction and a person won as a few questions about the item which involved me taking more pics of the item. After receiving it and noting a blemish on the item which I had detailed in the listing and sent additional pics of, the customer asked to return the item. It was no return and I responded that was the case. He appealed to ebay and they sided with him taking money from my account... After getting no satisfaction I quit ebay...

My account has just been unfreeze on August 9. 2016. Nothing I have been done or sold anything. Why it is now been frozen again? How many times I have been submitted my personal data to ebay? It is damn ** ridiculous. I am not going to sell anything. Why I have to submit any purchase proof? What the ** time I need to spend to entertain ebay? The previous products had been sold few months ago. Ebay did charge me what you like to charged and I did pay no outstanding. What the ** hell. You are asking me to provide the previous sold products proof which must be contained my name on it? Are you kidding me? Will ** of Samsung stated your name on the invoice? Will they? Are you real HK people? Where will the place will state your name on the invoice? Don't you think you guys are ** ridiculous?

I've been a eBay seller since 2007. I have done very well for eBay and myself. I was a power seller until last year 2015. My mother passed away a month later. I thought I was capable of handling my eBay account. Anyway I made 4 mistakes. 2 of them was listing when I didn't have the item so I ended the listings. In addition I tried to understand eBay's policy on line. I didn't call them. This should have been simple which it was (I hate calling eBay because I cannot understand the people that answer their phones so I took it upon myself to try and correct it and should have called). According to their help section I thought I was doing the right thing. Well now I am below standard. I'm only allowed to sell $1200 a month or twenty items. I called very upset and they had no problem telling me goodbye...Nice. I worked so hard to be treated this way.

The so called "eBay's Buyer Protection Program" is bad engineered and it's opening the doors to scammers like this unscrupulous buyer who broke the item upon unpacking it, and blamed the USPS and me. All my pictures, my correspondence with the buyer, my years as a reliable ebay seller and my extensive positive feedback were irrelevant, and ebay decided nevertheless decided in favor of the buyer! Now, I'm liable for a $403.80 USD refund plus the price to return the item!!!

I sold my Coach Luggage on eBay. The buyer decided that it was not what she wanted. eBay took money from my acct without me ever receiving my product back to pay the buyer. Although it took them about 2 weeks to give me my money from her at the beginning!!! Then, they said that my address was not valid to return my item but, she verified it with me at the beginning of the conversation. She was VERY rude! So, not only did the buyer get her money back she is going to receive my luggage back. $350 luggage. Win/win for the buyer. When I spoke with Appeals they said that is considered a Loss of Business. Really??? Beware! I WILL NEVER USE THESE ** AGAIN! They don't protect the seller AT ALL for me! I am so angry!

When I created my eBay account, my address was completed in its entirety with suite number and street name, etc. However, when I purchased a pair of Comedy/Tragedy Face Masks from eBay my address was not completed properly on the shipping label. Needless to say, I did not receive the item. I have bought items from Amazon, India and China and never had a problem with my address. This is the reply I received from eBay Customer Support, "eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out." RIP OFF!

I noticed that there are currently Charles Manson and other criminals autographs for sale on ebay. Checking previous sales, many were sold. Seeing this I listed a similar item which was taken down within 12 hours by ebay as a violation of their supposedly "high moral code." When I contacted them and told them that there was a bunch of similar items on ebay for sale, they told me they would get right on it. Needless to say, the items are still there and ebay is chock full of nimrods hired to spew platitudes to the minions. I put less and less items on this thoroughly dishonest website!

I sold a DVD on EBAY! I stated right in the description that it was a REG DVD, NOT a BLU-RAY edition! The buyer filed a complaint saying it was not blu-ray. To my surprise EBAY went against me, and said the buyer was to send it back at my expense. I paid the postage to begin with. So now I'm out 2 postages and the $5 for the DVD! RIGHT? WRONG!! The buyer sends back the DVD DAMAGED beyond use or resale!! Now I'm OUT the DVD the 2 postages and the ability to resell the DVD again, as it is ruined!! I go to E-Bay and what do they say? There is NOTHING we can do about this problem - TOO BAD!! E-BAY needs to be SHUT DOWN and NOT allowed to do business until they KNOW HOW to do business!!

So Here is my story. I am from Israel and has been Ebay customer for many years - recently I have bought 8 6.5 inc Hoverboard wheels and The way that this item was shipped was using the "Global Shipping Program " in which you pay taxes at the selling point and Ebay will take care that you will receive your item with no special customs issues. In my case unfortunately according to Aramex customs agent "Hoverboard wheels are not allowed to be imported to Israel." So after the Aramex (shipping company) in Israel informed me that These wheels are not allowed to be imported I have contacted Ebay and opened a case.

eBay charged me an invoice for a product that never sold! And when I made a complaint they never returned my funds. Now my bank account is overdrawn and guess who is footing the bill!!! eBay is for suckers. Not to mention those scammers out there who run amuck on eBay. Trust me, it is safer to sell things on the streets in a dark alley than to use eBay, smh.

I was selling used clothing on eBay. I had a 5 star review and was consistently making purchasers happy. eBay felt there was a threat to my account and logged me out. After numerous calls and hours on the phone, I was not able to log back in due to a change in email address. After regretfully giving up... I continuously received purchase notifications and emails from buyers and could do nothing. I called eBay one more time for feeling guilty about accepting money through PayPal but not being able to see the shipment address or product and they said it's up to me to figure it out. Very rude customer service, terrible business practices and ZERO care for buyers. I will never use this business again.

Never ever buy anything from eBay. They will never give any refund even though they received the items. It's a pain in **. I have been trying to get refund since 2 months. Yes 2 months! Resolution centre doesn't do anything. Every time you call or email they say contact to Paypal or to seller directly. Even Paypal doesn't do anything. I have closed the account with eBay. Please if you are reading this don't purchase any thing from eBay. They are big scammer. They all are same. Those seller is part of eBay. Nothing is separate. They all work together and will take your money. Be careful everyone!

I purchased a cellphone from an energy electronics seller who listed the phone as new other. It states will work as a brand new phone. It doesn't!! I tried to work with the seller. He was going to refund only $75 plus he had a 20% restocking fee for a phone he knew wasn't going to work. eBay backed him. I find this to be appalling when I go back and dig into his reviews how many people he has sold used items as new. In addition eBay would not allow me to leave feedback. REALLY? I wonder how many other buyers have not been allowed to leave feedback when they have been ripped off by this guy. Shame on you eBay!!!

I bought iPhone case as new and genuine. It arrived with scratches and the different color. I compared the photos of the original case and the case I received. It's seen that it's fake. As I understand, eBay has politics to protect the seller now. So I received no refund. My negative feedback was deleted too. If I knew I would not apply for refund, as the money is not big. I would better leave negative feedback to inform other buyers. Many of the items of this seller (bazko786), are described as "Item is New, Box may have shelf-ware!" You should understand it as "damaged, with scratches and fake".

I bought a phone with broken screen. Description said only it has broken screen and button, not working/for part. The phone is probably stolen and water damaged, I can't use any of part it. Money back guarantee is a **, they just closed my case so it was my last purchase on eBay!

On July 31/16 it was SUNDAY, I order some item from different seller on eBay. I paid by PayPal, and by mistake I repeated one item 2 times from a seller named "price pounder". On the same day (Sunday 7/31) I realized my honest mistake. I sent an email to cancel one of the item through eBay. They answer me after about 15 minutes on Sunday 7/31 saying "it too late to cancel". I repeated the request the same day, they answer me "price pounder is out of the office". Anyway, I waited until I received the item (Watson meat grinder $28.45+$1.71 tax) then I request to return the item. They said they will deduct $5.xx for restocking and I pay for reshipping and PayPal will charge $8.xx as fee. Now, how much left out of $30.16? For very simple and honest mistake. I think it is a game played in such situation by the seller, eBay and PayPal to retain most of the money, which I never see similar behavior for online order for past 25 year!!!

When I contacted ebay customer service about my DownUnder solar cover, only 2 months old, they told me the product was over 30 days old and they couldn't do anything. Couldn't even contact the seller for me to see if they could help me. I emailed the company thru ebay and they never got back to me. That is the only round about way to do it. I won't be using ebay again, it is Amazon all the way. NEVER had a problem with Amazon. Beware of ebay.

I tried to sell a CPAP machine. I know they say no sale of medical devices but when I saw they were letting everyone else sell theirs I figured I would try. 2 days later they pulled it. I called and they kept saying against eBay rules. I asked why they kept all others on and just jerked mine well. "If you report them we will take a look at them." So I have to do a big company's dirty work and report them. I told them I felt discriminated against. "Sorry you feel that way but we have a lot to look at." So they kept letting others sell them and so I looked at the others worded mine like theirs. Tried it again - no luck. 2 hrs later taken off again. Called again. Was told the same - report them. So I am aggravated because still could not sell so created new acct. Still took it down. Got message "Your selling privileges have been suspended for 3 days." No biggie so I called and argued about others being allowed to sell them. Got nowhere.

I opened my seller's account in 1999. EBay was wonderful then. A place to find treasures and make connections with honest people. No more. I am closing my account today after a bad experience. I don't sell much anymore on the site because it has become a fishing site for crooks and scammers, peppered here and there with some great sellers and buyers.

I have been selling on eBay for years and am now looking into a new place to advertise. First, they've gotten real fussy about pics put up for your products and what category you can place your item in. I know what I'm selling!! I don't need eBay's help all of a sudden that is incorrect. I feel the prices to sell keep going up with all these extra fees included. I was in the hospital for 2 wks with kidney failure. I went from an above standard seller to having my account restricted. I even emailed my customers from my hospital bed explaining my situation and they were fine with it.

Sold Pannier racks on eBay. Buyer selected a UPS shipping method. I only offer USPS. Convenience for UPS is not available to my location. Boxed up and shipped to buyers’ non-PayPal certified address. Post office called and said there was no such address. I picked up the parcel at the post office and returned home to cancel the sale through eBay! I contacted the seller and he said bad curse words. I was out two 20 mile round trips, once to mail the package, then a second return to pick it back up. I received negative feedback. When I reached eBay customer service "Pakistan/India", the non-English speaking representative said there was nothing I could do about the negative feedback.

The same thing happened to me. I had a buyer switched out parts and then returned my item. e-Bay said that is the cost of doing business. They refunded the buyer and billed me for the cost. I called three times and wrote an appeal letter to their headquarter. I also filed a police report. It was a waste of time. I did not get my money back. It seem like to me e-Bay purposely cover up these kind the frauds because it is more cost effective for them.

As a buyer and a seller I find eBay to be one of the most pathetic company. I was ripped off by a seller who sold out-of-date merchandise and after complaining to eBay the seller is still selling out-of-date product. When I left negative feedback eBay removed it and I had to pay for postage to return item that should not have been sold in the first place. As a seller in the last few weeks I have found to my horror how the buyers can lie about receiving a product that is not faulty and get me as a seller to pay for getting the item back - thus making me lose money in postage both ways. I have now decided to close my eBay account after 12 years - I will not encourage criminal behavior and frankly eBay is more like e**.

They show the ability to leave a seller a negative review. But if you go thru their resolution center (because the seller won't work with you) then you can't leave a negative to warn other buyers. If you bypass their resolution center (and get a refund thru your credit card company) PayPal will shut down your account and your negative review will be deleted. So you can't leave a bad seller a negative review which makes sellers seem good when they are a nightmare to work with! I hate having to buy anything thru eBay. Most of my business has moved to Amazon.

I ordered combo t-shirts from eBay using guest log in. My money got cut and I didn't received any confirmation message from eBay. Forgot to say this is my first time on eBay. I thought I'll receive it as my money got cut. 2 weeks passed and I didn't receive the product nor a call from eBay. After long waiting I contacted the customer care and they said the order itself is not placed and they will return the money. I bought this to gift my friend on her birthday. Now a week passed and eBay says that they are gonna return the money... I'll never recommend eBay to anyone. This will be my first and last usage of eBay.

I sent the buyer pants + all tags - new not used. Buyer said that the pants are used because they were ironed iron (he says that if someone uses iron trousers are used). THIS is absurd. He founded the dispute. I lost the dispute (not right), but now I have no money of more than 200 USD, and I have no pants!! I've been robbed! eBay has given the buyer my money and my new pants. I was robbed by eBay!!! Help me!!

I have been selling on Ebay for a long time and I have a feedback rating of 100% with 868 feedbacks left, which should be at least 1000, but some do leave a feedback. "Hi, I purchased the power board for the Emerson and I installed it and it did not work. I noticed it says no returns, is there something we can do? Thanks in advance. Jeff" All circuit boards are tested before they are listed. The boards are tested by me personally. This power supply board was pulled from a television with a busted screen. The reason I put no returns is because I can't provide a working board for someone to just try to aid in the troubleshooting process. This case has been decided in the buyer's favor. I deleted every item that I still had for sale on Ebay. I have not received the so called defective power supply board back and now Ebay sent me a notice.

Ordered truck light from Cute Little Parts on eBay and paid about 31$. Part received was for wrong side of car. Notified eBay, sent a letter to return to seller. Returned at cost of $34. Heard nothing so contacted eBay by email. Called eBay and got email to an unknown eBay customer name. Said seller never received return and eBay's 30 day return policy expired, said they couldn't send me anything by email including sellers email, address or phone number. Said had to call PayPal. Said not affiliated w/ PayPal. Called PayPal, computer disconnected, said it couldn't hear me. Called back- connected me back to eBay. Called back and PayPal was busy so would call back in 28 mins - never did. Will call PayPal every day for next 3 months so that I'm only out my #$34 return shipping.

It is clear that eBay and Paypal are protecting and hiding criminal and scamming activity on their site. I tried selling an item and the despite listing that the item was shipped overseas only through the eBay shipping center a buyer tried to have me ship the item through USPS. When I wouldn't do this they triggered a complaint through Paypal. I immediately approved their fees to be returned but still suffered through bad feedback by the scammer. In addition, eBay charged transaction fees for the sale which had already been terminated. To get my money back required them keeping it for 10 days interest free. When I asked for the feedback to be removed they declined and did not offer me an opportunity to explain. EBay should be broken up and investigated. It's another silicon valley company that has too much powerful influence in DC and in return has provided a boon to criminal activity and scams.

Philips importer in Finland first told over phone that they will handle this when they were told that the product was bought from eBay, not Amazon which they do not cover. After over a month's "process", they answered bluntly that they DO NOT cover (after all) the warranty issues and that I have to directly be involved with eBay regarding warranty. After some correspondence with eBay, they told that it is too late for their 30-day money back guarantee. The seller does not respond to any emails and keeps selling through eBay. What I learnt from this: There is no warranty on items bought through eBay. Thus if you want to support scam activity of eBay and lose money, keep buying until it hits you.

I purchased a wall mount landline phone from a seller Atsun Vista through eBay on 2.6.2016. The product received is defective. Same was reported to eBay guarantee. I was asked to contact the seller and I did so but the seller refused to accept my claim. When I reported the same to eBay a case was opened on 18.06.2016 @ eBay guarantee. I was asked to courier the product to the seller and courier charges will be paid to me along with the product amount. I did the same and mailed the copy of the courier receipt to ebay@ebay. in on 22.06.2016. I received a mail from eBay that my claim will be attended at the earliest. When I didn't hear from eBay even after 3 weeks I started contacting customer care over phone. Every time I was told they haven't received the copy of receipt which I mailed. Whenever I spoke to customer care I promptly mailed the receipt again and again.

It is clear that eBay and PayPal allow and encourage criminal activity on their website in the name of profits. They make it the responsibility of the consumer to prove their criminal activity before taking action and change their policies to make it difficult for the consumer to identify and eliminate the criminal activities. Purchased an item that was dropped shipped to Austin, TX and when I received the tracking number the only thing I could was the Austin address. I contacted the seller because the item was damaged. The seller said he would replace it but to give him 3-4 weeks.

Sold a Kate Spade purse recently and the bidding process went very smooth. Nobody reached out to me or asked any questions prior to purchasing the item. Sent the item to the purchaser and the day it was delivered, they sent me a very nasty e-mail: "Got the "kate spade" purse. This bag is a fake. There is no country of origin tag. I want my money back now!" Told buyer where the tag was inside of the purse, to which she acknowledged finding it. She proceeded to complain because the tag said the purse was made in China. Next argument was that the purse was fake because it was made in China. Then after I told her that I had 3 other Kate Spade bags that all said that, she proceeded to argue that the bag was not leather. She asked another seller on eBay what the leather should feel like, and used this third party's advice to tell me the bag was not real.

I recently sold an external Hard Drive over eBay (to a Donnie **, of Elizabethtown, KY). I was away from home for a couple of days when the item sold and thus the shipping of the item was delayed to 4 days (instead of the promised 3 days). I sent the item USPS, but then lost the receipt and tracking information. The buyer opened a case, and eBay informed me that I needed to provide the tracking information or a decision would be made in the buyer's favor by the 22nd. I thought "sure, no problem - he should receive the item in enough time and close the case." No such thing! The case closed on the 22nd, and eBay took money out of my PayPal account and refunded it to him. So, I was able to find the receipt, and called the USPS to verify that the item had been delivered 'to his front porch' on 7/21. Now, eBay refuses to re-open this case, despite this new information! I am out the money and the item!

No support or contact when a buyer asked to be refunded because they said that our listing was deceptive because it didn't have the original box. By the way the listing never once indicated it had the original box. After I questioned the buyer they came back and said the item was now damaged. The fact that eBay made this decision without contacting the seller and assessing the facts means I will no longer use this mode to sell items for my small business. eBay is only in favor of those sellers who have an eBay store and not supportive of other sellers. Extremely disappointed in their customer service!!!

I sold cell phone. Guy says it could not work on Verizon so I told him to send it back for refund but he wanted the refund before the phone came back. When I got the Phone the phone was not turning on at all. The phone is completely dead. A rep told me for eBay to help me I have to find out what the buyer did with the phone before returning it. So I should find out. I ask the buyer what happened to the phone because it was working when I sent it to him. He said the only thing he could think of was it was damaged by heat because he left it in the 90-degree Sun. Now when I told this to eBay they said it is not the buyer's fault. So the problem is whose fault is it? It got damage while the buyer has it.

I sold a watch on eBay for $80. The buyer said the item was damaged and wanted a return. The original listing did not accept returns and the watch was brand new with proper shipping and handling so I know the buyer is lying. The only way to settle this was proof. The funny thing is, eBay IGNORES proof. They will 100% side with the buyer in this situation and if the buyer ships back a broken item, the seller must deal with it. In this scenario, I as the seller must pay for shipping both ways ($20) and if the buyer send me back a broken watch (worth $80), I lose $100 and the time I spent on listing and shipping this watch. eBay is NOT a good company. I will NEVER sell on eBay again and will ONLY use Amazon, Target, Walmart or any other store/company. Do not use this unethical company. Calling their customer service will NOT help you.

This is another place no one should be doing business... You buy an item.. It never comes. Just try getting your $$$ back. I'm done with eBay and Paypal.

I have to laugh at the level of customer service that eBay gives to their members. They (in my opinion) only care about their "bottom line". They don't give a damn about customer service. If they did care about their customers, they would provide a way (other than a phone call that is NEVER answered. I waited over 75 minutes before I decided to call it quits on the call) that buyers could contact them. eBay needs some SERIOUS customer service improvements. I may retain my account, but I SERIOUSLY doubt I will ever purchase anything through eBay again. Amazon and other sites care about their members. eBay does not give a rat's butt about their members. If they did, they would provide members with a way to communicate with their customer service department OTHER than providing a phone number that is NEVER answered!

Had a cancellation on one of my items. Money returned to buyer. Transaction closed. Then eBay made a $350.00 unauthorized charge to my checking account. Was told last week, charged reversed. Called them this week and told nothing was done but would be. What are my chances of getting my money back? How does a company stay in business making fraudulent charges? This criminal operation should be shut down immediately. Rather than calling themselves eBay maybe Buyer Beware would be better.

When I went to sell 3 items for 500 each the first 15 accounts that bid on it (and some marked it as paid and did not pay, etc.) I got on phone with eBay and changed settings so only good customers supposedly would buy my item, and a couple hours later item sold so I called eBay and had rep on phone walk me through transaction but even though they told me I did everything correct eBay says my items are not covered even though when I was on the phone with a rep it was covered, and they refuse to listen to a recording of it unless I file a lawsuit. EVERY ACCOUNT WAS HACKED OUT OF 18. I WILL POST ALL INFO HERE IF YOU WANT! Stay away from eBay. At one time it was good but not now.

So I got a coupon code for $42 to use for eBay. They sent me a message. However in the message they neglected to inform me that I could only use the code once, and not several times for small amounts of money. I only bought something for $10, then I wasn't able to use the code any more. I called eBay and they were no help. The girl on the phone basically just said "Oh well, sorry about that - your bad." >:( They are so sneaky!

EBay doesn't prevent phishing at all. If you sell any electronics $100+ there is more correspondence from abusers than real buyers. I lost at least $100 on my laptop because the phishing issue was being resolved for 2 weeks and the price of laptop went down in that time period.

Now item is purchased I find Silver City Hobby sells defective items on eBay and then send so many email wanting to know how item was wired up, etc., etc. Then finally I receive an email "eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out." In the past I bought 100's of items on eBay but I now find the last few items were either counterfeit or defective.

I purchased a dress which was a complete fake to the one pictured. I returned it via economy post as they request (I now realise why, as obviously they can claim it hasn't been received with no tracking). eBay have altered their policies so reviews cannot be left after 60 days. This whole drama has lasted longer than that and this policy only seems to benefit the buyer. The buyer is also selling under a different name now and frequently changing their email contact which appears to only be for their benefit also and as they are not being genuine, obviously there would be no need if they were. eBay seems to be enabling sellers to defraud customers and for that reason I won't be going near them ever again.

I bought an eBay gift card from Kroger to pay for a concert ticket I won. I paid on June 24, 2016. I disposed of the gift card after there was a 0 balance. Two weeks past and there was no response from the seller. I wrote messages to the seller, but they continued to be nonresponsive. I contact eBay. Ebay transferred me to PayPal to have funds reversed. Paypal sends funds back to Ebay card services. Ebay now says it's not possible to retrieve my gift card. I didn't receive my concert ticket and then they are keeping the $104.50 that I used on eBay gift card.

We sold two items on eBay, they very new old stock 1960's boots never worn. A lady purchased them, said they were beautiful. Then she somehow did a fraudulent chargeback on her Visa card. She has another eBay and Etsy site where our boots are for sale for $700. And Paypal want us to pay for the boots ** stole, turns out she and her husband are career criminals. He is currently in prison, armed robbery, armored car robbery. eBay has been made aware there are stolen items on their site, they do not care? I would say that verifies that they condone criminal activity. And Paypal is equally as corrupt.

EBAY sends me deals on selling items with a reduced selling fee rate often and I have used some of them. The latest one they sent me said a $1 selling fee. I sold an item and they charged me their usual 10% selling fee. I disputed it with my credit card company, which they arrogantly ignored, and sent me another bill. So I called them (India). The wait was 28 minutes for a callback. They denied that they sent the email. They did send it because it links directly to my account to pay them or else. They claim it was a spoofed email and told me to send it to spoof@ebay.com.

Back in May my old blender finally succumbed to planned obsolescence so I needed a new one. I'd once seen a Vitamix demo and really liked it, so I started my search there but settled on a Blendtec since it is more powerful, and I'm a guy. I found the model I wanted and a very good price on eBay for a new one. I ordered and paid. The next week I got an email telling me it was to arrive on June 13th. On June 14th I hadn't receive it so I contacted the seller who responded immediately that they would investigate and it could take up to 8 business days. After 10 days I tried again and reached out to eBay. This dragged on another two weeks until they closed my case saying it was delivered on June 8th and signed for.

I've been an eBay seller for 10 years and have always maintained 100% positive feedback and above standard performance. All the new 'changes' eBay has made has been making it harder and harder for sellers to manage their businesses. Recently I have had 3 bad experiences with shady buyers, who eBay has 'catered' to at my expense and loss. All the buyers have to say now is that the item was damaged and not only do I have to refund 100% including shipping but they also get to KEEP THE ITEM. This is ridiculous as eBay requires them to provide a photo of the damage, the photo I saw was so obviously fake and photo-shopped. But GOOD ENOUGH FOR eBay!

Worst firm to buy anything if you ask me. Never buy a simple 10 rs item from it and their eBay guarantee sucks. It took three months for me to get my claim approved and get my dd delivered to me. I am not gonna trade anything with ebay pathetic customer service.

My husband listed a gun part for sale, 3 hours before the auction ended. They pulled the listing. They called him and made up a story about why they pulled it and insinuated that whoever bought the part could go on a shooting spree. However, eBay has listed 5,606 items almost identical to what we had listed. After a long phone call to customer service and no answers from them - just more nonsense about looking into it - we now await a call back from yet another department. Lots of apologies, no answers, rude customer service reps and more importantly customer service reps who make accusations and obviously they know nothing about their policies or gun parts or safety.

A buyer from Switzerland purchase a brand new item from me on eBay. Weeks after the purchase the buyer file a "does not meet the description claim." They stated the item was not the model listed. Even though I sent them the invoice from the manufacturer they still ruled in the buyer's favor. I agreed to refund the buyer, but before the buyer returned the item eBay refunded the payment and shipping to them from my PayPal account without any approval from me. The final determination stated that a full refund would be provided after receipt of the item's return.

I bought an iphone through eBay that was supposed to work with any cell phone carrier, but I was lied to as my sim card did not work with it. I contacted eBay and the first thing they told to do was to contact the seller who was plain condescending in the messages saying things like, "Oh I guess my ad was misleading and it was a mistake our both our parts." EBay told me to call in earlier this week promising me a refund if I escalated the opened case, and was lied to again now being told to return the item in the same used condition to get the refund. When I explained that the seller kept sending rude messages they ignored it, and that was with 3 different representatives. I highly suggest no one buys electronics from eBay expecting to get the money back if there are mishaps with the purchase, because there are too many scamming sellers on there and their money guarantee involves too much to get a simple refund. Amazon is much better!

When it comes to eBay never trust them! They are the most paranoid morons out there. You would think after 3 years and buying over $40k of merchandise they'd trust a person who has no complaints. Every single time you start buying things from them, especially multiple items, they give you this BS message saying that your PayPal account isn't available and to contact PayPal.

BEWARE!!! New eBay security rules automatically link all family member with the same last name and same address is unlawful and discrimination. eBay restrict my son account for something and automatically restrict EVERY accounts for ALL family. When I call them, they told me this is new rules because you have same last name and address, and the only way to lifted restriction from my account to push my son to fix his, and they don't care how good and long you maintain yours. I have 4 family member and I don't know who have accounts and what they doing on eBay. I'm assuming if eBay let them open accounts they know what they doing. EBAY SOFTWARE DESIGNER, PLEASE JUST THINK WHAT YOU DOING. THIS IS NOT SECURITY - THIS IS DISCRIMINATION.

If you deal with a bad seller and eBay will not help - they never do - you can submit a complaint about the particular seller here: **. Ebay's "buyer protection" is a scam and covers nothing. I learned this firsthand when a rather expensive item was returned by the post office (their mistake) to the seller, who then manipulated the tracking information by removing the part that indicated that the item had been returned to her. Ebay does not check; they take the seller's word even after you submit the actual document. Ebay customer service advised me to "ask her nicely" for a refund - on an item that had been returned to her; that I did not receive. She was not required to do so by eBay and so declined to refund the money.

Well we all have seen it. Me as a buyer can leave negative feedback but as a seller, NOT! Sellers like me spend money so they can sell on ebay to make a little profit. Basically older model cheap laptops for people who can't afford high price new ones, but most cases & few scams comes from feedback 0. Some with feedback up to 8 but still, they demand on return items. Then they won’t. They open case & won’t respond... WHY? When these noobs don’t know much about ebay & as soon as they come to ask the seller a question, ebay offers this questions:

I spent 3 hours today on a telephone trying to prove a point with eBay over a problem I had with a buyer. I spoke to 3 different level workers at the company from line hand to senior manager and still no joy in solving my problem. If it's not on the card they are working from then they cannot answer or try to bluff you into holding the line in a stalling procedure so you get fed up and hang up. My problem. I sold an item to a buyer in the U. S (I live and sell from the U. K). I shipped the item to a P.O. BOX address using Royal Mail. I then had a mail from the buyer saying the tracking number that was listed on the details at eBay was invalid. I sent a copy of the receipt as proof of posting to the buyer after he had opened a case with eBay for item not received. I also politely informed him that no Postal service provider will ship to any P.O. BOX address and give a signed for and tracked number which I thought strange.

Whenever you list something and the buyer wants to return the item, you will pay for Final Value Fees not to mention the return shipping fee. Also, if the item you are listing is defective and you list it as "PRE-OWN" and not "USED", regardless if you have photos and in the description you have the flaws of the item, Ebay will still charge you the Final Value Fee. The final value fee was $18.84 and the return shipping fee was $7.05. I have been a member with Ebay since 1999 and this taught me a very valuable lesson not to use Ebay ever again.

I purchased a bracelet for $365 on eBay from India that had a "30 day money back guarantee" with confidence because eBay has always stood behind my purchases. It was much smaller than expected or pictured and I decided to return it. However, the seller would not take it back, and on the third call to eBay was informed that they could not help me because it was on eBay India and not eBay USA. This was a huge surprise to me that eBay was not just eBay! So before you purchase from a foreign country, know that you MAY NOT BE PROTECTED. Hopefully, this story will have a better ending as it appears that PayPal is stepping in to ensure that I can return the item and get a refund.

They did not abide by their own return policy as stated in the company policy. New 6 Men's Boxers Plaid Shorts Underwear Lot, Cotton Briefs Pairs Pack Size S-4XL (**). QTY: 6 BOXERS. Bottoms Size: 4XL.

Mr. Devin Wenig, President and CEO, eBay Corp. June 9, 2016. eBay Inc. 2145 Hamilton Avenue San Jose, California 95125. Below is our letter to eBay Customer Support asking for appeal, attached is the answer from the eBay Customer Support Joy **. It looks like the appeal took 2 hours or less (from the time the message was received by Customer Support and the time they sent us the answer), which sounds like another automatic response.

Purchased Samsung Galaxy Tab 4 7.0 SM-T230NU Touch Screen Digitizer Replacement+Adhesive on eBay from the buyer 'apexdsycharge'. The buyer send the counterfeit and I realized it after installing it. I complained to eBay and the seller accepted that it is counterfeit. Asked for me to return it but as it was already installed, I could not take it out without damaging it. So eBay closed the case and did not give me an option leave the feedback. eBay supports these kinds of sellers. Worst experience ever.

I am in agreement with all the other negative reviews about eBay's new policies which are hurting sellers. I have bought and sold on eBay for more than 15 years. I have always been a highly-rated seller until recently. The only problems I have encountered over the years is with the few consumers who refuse to take any responsibility on their part of the transaction. With eBay policies now, it's even worse letting consumers run rampant over sellers. I have had more bad episodes in the first 6 months of this year, then I have had in all the other years I have dealt with eBay. It is both frustrating, and sad. I am now being blocked from posting any new listings, getting this message when I try: "Your limits can't be increased at this time because your seller performance is Below Standard." The reason I am all of a sudden below standard is the new policies.

Please beware from eBay... they sold their products on less price but they sell second hand and defective products... I purchase mobile phone from eBay and after some days when I go to Micromax service centre they tell me that "your mobile is 8 months old." My advice to all is don't purchase from eBay any product.

I am not only speaking from my own experience but for all my friends on the net and strangers contacting me about the eBay issue. I think this company needs to get buried for good. And for 5 reasons: 1) Their money back guarantee is a scam and can lure the one in a pickle to lose the opportunity if they get the wrong help from the supporters on eBay. I got lured to make the claim on another site. What they didn't tell me was that the claim is GLOBAL but the SUPPORT LOCAL. So I went and closed the claim on UK site and went to do the claim on the American site. But I have closed the claim. I tried to plea for help but once you do something wrong you will not get the "help" you desperately need to reopen the claim.

I order 3 bras - black, beige and white size 36 d. I pay with my debit card from popular bank. I have the statement already and I never receive the bras, eBay don't want to refund me and the the sellers either. The total value of the order is $32.80. eBay and the sellers said that I claim that I never receive the bras in order to have it for free. I'm a 54 year old retired woman with values that I never steal from no one. Please help me, the supposed tracking number is ** and the item number is **. The amount is not that much but they do the same thing with big purchases. They do that to a lot of people. They need to stop. They keeping saying that the people receive the merchandise in order to no to refund the money, please help me. I'm Jacqueline ** I'm a honest woman, ** and I never receive the merchandise. Order placed on Saturday, Jun 11, 2016.

I ordered two items from eBay.in. They charged my card successfully. Then they sent a notice that my purchase was rejected. When I called they refused to help me. They gave me the runaround. They repeated the same thing over and over. They showed no intelligence, no discrimination ability and were not interested in doing anything. If you place a charge on a card and it is successful, they should accept your purchase and mail that purchase to you. When I asked for a manager they refused to give me one. Also when finally one eBay service person did give me a number they gave me a wrong number so I wasn't able to call a manager. These people are either ill trained or work only for the money and do not care if they help people. Personally I will not try to buy from eBay.in again. eBay.au and eBay.usa are fine and very helpful. But India eBay.in needs an entire overhaul of their business. I will tell everyone not to buy from them.

They did not care about the people that shop with them. Very disappointed with them.

For this transaction I give no stars. Seller accepted the offer and I paid for the cello. After 3 weeks contacted the seller if he had chance to post it. No response. After a week emailed again. No response from the seller. Called eBay and was told that I am no longer covered by "money back guarantee". So you pay, wait 3 weeks and seller is not responding and eBay is backing out. Worthless to say that they got paid by the seller. Seller has the item and the money. Great business!

Me and my husband was blocked from selling on eBay for no reason. We didn't sell at the same time. First I started selling then I was blocked from their site without warning or a reason why. Then my husband started selling. He was doing good there then they did the same thing to him. I called them and talked to a lot of people over there. They couldn't find a reason either. This happen in 2012. Is it too late for me to sue them?

I wear size 4 shoes which is extremely hard to find but when I found on eBay so many size 4 shoes, I was so delighted. The prices were so reasonable, I was doubly pleased. When the shoes started arriving, I was so disappointed, they were clearly a full size bigger. Their size 4 is clearly a size 5. All the shoes were from China. The shoe prices ranged from $24 to $68. To ship them back, cost $22.50. They would not return shipping fee. If you have to get a tracking number, that is an added cost of $14 if shipped USPS.

I paid over the eBay website for a used cell phone over eBay and at the time of the order my shipping address was included. Item: Samsung Galaxy Note 4 32GB SM-N910T GSM Unlocked 4G LTE Android Smartphone (**). The eBay seller called: CellFee shipped the item with the wrong address on the package and was returned by USPS back to the shipper as: "Undelivered as Addressed". I submitted to eBay and the seller proof of the returned from the USPS website and I never got my money back and eBay denied my appeal. This is a clear robbery situation. The seller got the item back, and they didn't returned my money, so I paid for something I did not received. Seller and eBay are clearly conspiring to steal my money. I am going to start letting the internet community about the way I got my money stolen by eBay and this Seller.

Beware of eBay seller cell-plaza, they do not honour the warranties that they state in their item description. I bought a Nexus 5 phone from them, whose GPS unit stopped working after a few months. When I contacted the seller, they said that to replace it, I would have to pay for 40% of the cost of the phone in addition to paying for shipping. They had stated on their item description that they would provide a full 1 year warranty on the phone, which they have lied about. Just posting this so that other buyers will not fall into their trap.

If things go wrong, eBay will side with the seller over the buyer. After being screwed several time, I finally left after buying clothes for my granddaughter when the seller did not like the amount I bid and lied and stated that the clothing was stained by her daughter and refunded my money. The following day, she re-sold the clothing and eBay sided with her! Do NOT do business with eBay!!!

I purchased two mechanical keyboards from extrememicro. The keyboards were Ajazz Geek AK33 Backlit USB Wired PC Gaming Mechanical Keyboard Black Switch. I got a white one and a back one. Well it wasn't completely my intentions, but I bid on two, to ensure I would win at least one, but won both. Now that is fine and it's not part of my complaint against eBay. My complaint is that you have only a small window of opportunity to leave feedback for the item received.

Purchased a pair of shoes that were advertised as a bigger size than the pair I was sent and quite obviously didn't fit. Contacted seller who refused refund unless I pay return postage and a "20% restocking fee". With postage and that fee, I would be paying almost the amount I would for the shoes and getting nothing for it. The seller removed the sizing chart from the item description shortly after I raised the issue, but I managed to get a screenshot of it beforehand. Contacted eBay who said the seller is not allowed to charge a restocking fee and that I was entitled to a full refund with the seller paying for postage since it was their fault they falsely advertised the item. Well that all sounded great but unlucky for me, I wasn't aware of the hidden clause in eBay's so called "buyer protection - 30 day money back guarantee" that if I happen to submit a dispute via PayPal, I am no longer entitled to the eBay buyer protection.

I order a shack mount connected to a pop filter about a week ago. Everything looked fine. Shipping said delivered, the money was removed from my account, but the thing is I never received the item. I went to the post office. They said the mailman couldn't find the address and the item was returned to the shipper. Contacted the shipper several times asking for a refund. Never received it. I was even denied by eBay! I have paperwork saying it was returned to the shipper and everything, still no refund. eBay is a ultimate rip off. Unless you like losing money, don't use eBay.

I opened my eBay account when they first became a "thing". I have sold and purchased over 200 items, but haven't sold recently. I tried to sell an item this week. It took me 8 phone calls, with 8 different answers given, to get this transaction completed. It wouldn't let me list. I was told that my selling limit was zero, then told that it wasn't. Every person at eBay that I spoke with had a different answer. I also have had PayPal since that started too. I have sold items upwards of $800.00. This week, I sold an item, and they have placed a "hold" on my funds, with no warning, and not until after the transaction, and an email that said "ship now". I offered free shipping, and planned on using proceeds of the sale to ship the item. The "link" that might explain why my funds were held doesn't work, and there was NO warning that MY money would be delayed. I wouldn't have sold in a 1 day auction if I didn't need the money.

We were cheated twice and I am sure hundreds of others being cheated by this company every day. Last week we ordered ID card printing trays. On receipt we found the quality is hopeless. We logged a complaint immediately for pick and refund. Unfortunately, eBay does not have option of RETURN on their action button which all other companies have. After two hours seller called us and said "Sir, these are good trays and please use them. They are imported and I can't do anything."

This issue is over customer loyalty not $. I am an established 14-year seller with 100% rating, not one complaint. eBay sided with the customer with little research and provided no support to the seller around my own complaint and did not even acknowledge my appeal. It is impossible to get anything done on the website as it is a vicious loop. I even contacted them by phone and they were unsupportive. The Customer was rude, negative, angry and lied about the product I sent.

I decided to use eBay for the first time as a seller and it was an absolute nightmare. My buyer received her item over two weeks ago and I STILL have not received my payment. I was on both PayPal and eBay's customer service lines, being passed back and forth trying to speak to a supervisor for over an hour. There was some type of imaginary hold on my account, preventing me from receiving my money and neither of the companies would own up to the hold placed on my account. Never using eBay to sell items again.

BUYER BEWARE: Purchased a replacement truck grill 14 months ago from the eBay seller Larry ** (fordtruckgrill) #**, the chrome has started to peel/flake off. I contacted the seller, sent him pics and he immediately accused me of peeling off the chrome and refused any contact info of the manufacturer or any suggestions of a resolution. Since my previous grill lasted approximately 13 years, I feel it is possible this may be a product defect and is a big cost to me since the cost with shipping was over $200.00. eBay does not allow any alerts against a seller if it has been a significant time since purchase therefore any product deficiencies can never be reported if they occur at a later date.

Sellers on eBay have found all the loopholes! And, buyers are having their pockets picked in the process. Sure, it's a seller's market because they know it best; it's how they make money, so they (or at least the entrepreneurial ones) have figured out how the technology works, and some have learned to game the system in the process. Take Fiscloset, an international seller on eBay. We won't bore you with the details, but suffice to say, a non-eBay venue is the only place we get to let anyone know that we had a bad experience with Fiscloset, because Fiscloset figured out how to work the eBay system so that we would never be allowed to complain about them, or present our side of the case, or even leave feedback!

They allow buyers to manipulate sellers. They are the only corporation in America that I know of that expect you to sell an item to a buyer the buyer make up false accusations and they expect you to let the buyer keep the item while you give them a complete refund of shipping and item price. They say "we are here to protect you" till it happens to you over and over. I know it is a choice to sell on eBay but with all their new policies changing all the time. They have you by the neck in some cases or you pay a fee to quit selling with them. What an awful trading place anymore. Unless you are the one doing the screwing it has turned into a terrible option online. Maybe if more businesses and people would see this the Monopoly would be over. Thank God for FREE sites that offer you the exact same thing without being robbed.

We have sold on eBay for 15 years. They have recently replaced American customer service jobs with foreign call centers to save a few bucks. The service is terrible and we as Americans have to stand up and start boycotting eBay. eBay used to be a family friendly community and was a great ecommerce site that was fair for both sellers and buyers. Our company has been in business 47 years and have an excellent reputation in the community. eBay is absolutely went downhill. Our orders are down 60% and eBay has made selling on eBay a nightmare. As of August 1st we are closing our two eBay stores and will never buy anything off of eBay until they bring our customer service jobs back to the USA. We have moved to Amazon and also sell on Bonanza. We have power as a people and please join the boycott.

I have had mixed experiences with eBay over the years. Some are excellent and some are only so so. I also had a few negative experiences with certain sellers. I would recommend that you only buy NEW WITH TAG items and spend a bit more, after all, you really get what you pay for for the most cases if not all. Be cautious when the sellers are selling NEW items without TAGS - some of these items might have been bought long ago and they are old new items in my opinion. Ask questions before you make any purchase and make sure the seller provide refund service.

I sold an item to a buyer in New York. The buyer said there was a part missing and demanded money from me. I said I would be happy to return the item but I would not give him money. He filed a dispute with eBay. eBay made me pay for the return shipping and return his money so I am out double shipping the item and my money. I never received the item in return. I filed a counter dispute and eBay closed it without even contacting me first. I opened another dispute. eBay then said I never returned the money and closed it again. I have my receipt from Paypal right here showing I returned the money. People are going to stop buying if there are not any sellers. Goodbye eBay.

I ordered the White Lcd for iPhone 5s and I received black Lcd for iPhone 5! I contacted with seller to change the wrong item for me. They didn't answer me on-time. I left a negative feedback because I wasn't happy with them. After that the seller forced me to change the feedback, and I didn't... I've got all the messages as I attached some of them. Feedback is the buyer's duty, not the seller. How the seller forcing me for positive feedback?

I've had trouble with an eBay seller who did their damndest to withhold dispensing me my just refund. Selling there is a nightmare. PayPal, ditto. I left both shysters for good. The eBay/PayPal buyer guarantee is a JOKE. PayPal does NOT pay their sellers, who have continually done so out of their own pocket. Meantime, they've charged vendors. What? This oughtta be unlawful. No seller is screwed without eBay. Trust me. There are so many other options. If more folks quit crawling back to both these cheating companies, for sure eBay would fade away as a regret of the past only. EBay is super nice when you sign up; but cross them and you are cast down into censure, silence. Buyers can drop ugly or even untrue after the seller begs please don't, even apologizes. Unfair system too. I hate eBay enough now to stay away. I hope they get tunnel avalanched with a class action one day - a lot of people have been seriously maligned by them.

Any negative comment I leave to seller they delete so they can always look good and innocent and the buyer gets ** multiple times!!

I am writing in reference to eBay NOT protecting sellers. We sold an IPhone to someone in India. As India is NOT in EBay's mailing label list, we called Ebay and they assured us that with an US POSTAL TRACKING NUMBER we would be protected. We have that in front of us as I write. We mailed the phone. Then the person in India SAYS he did not receive it. We called Ebay AGAIN and again they assured us with the tracking number proof we are protected. LIE. They Ebay, with NO proof on the buyer's part, no police report, nothing, took his word for it, and TOOK over $450.00 US out of our account including the shipping fees WE PAID as India is not on their mailing label list as I mentioned, and even returned that to the buyer in India, who, for all I know, is using the phone as I write, laughing at us.

I bought some furniture off eBay, whilst the furniture was ok the service was a nightmare from Hangandsnooze. The company Hangandsnooze made multiple changes to the delivery times and didn't bother to contact me about the changes leaving me to find out when l rang them to see what was happening. Whilst their female customer advisors tried to be helpful their male customer advisors were arrogant and patronizing. Then in an effort to cover up their incompetence they sent me an email telling me they had attempted to deliver the furniture but l was out. However the time they said they called, l was in all the afternoon and there was no attempt to deliver at all. I eventually l got the furniture and the actual item was ok.

I bought this hearing aid thru Ebay seller that was given a 98+% rating according to Ebay along with a return policy which I followed to the letter. Ebay also back up or help with any of the seller's notices and return policy. The item was returned to the seller in India by way of USPS. Verifications of the mailing was sent to Ebay. Also received verification that the package was delivered on May 18, 2016 by the India Postal System. I attempted to contact the seller who has not acknowledged my inquiry of the status of my refund. Ebay says there is nothing they can do for me.

I've paid for a product that I'll probably never see and eBay has the nerve to tell me there is nothing they can do about it. I went to purchase a WiFi adapter from eBay. When I made the purchase, an error message came up that it would not accept my credit card info. As I had a commitment to buy, I contacted customer service to have them remove the commitment without me getting a mark against me on my account. They told me the problem was with the seller and how they had their receiving of payment setup. I was told they would contact the seller and get them to correct it and they cancelled my order. I also sent an email to the seller and explained to them the issue. I received a response from the seller that they accept credit cards but not PayPal.

I purchase an item on eBay, shortly after I discovered the seller had provided my information to Walmart, shipped me the merchandise, and then charged me double the actual cost. I had questions about my return and the process by which resellers are charging customers double the price for items – I told them I felt like this is a form of fraud. The woman was great and told me she would take care of things and send me a shipping label for the return. She specifically said not to send back to the seller and should send to eBay with the provided shipping label. When I never received it, I called back. After two weeks of being on hold, taking time out of my work day and them claiming to "review calls" they established that they did drop the ball on follow through but denied I was ever given instructions about the return. I have lost all faith in their credibility and willingness to stand behind their services.

As a 100 percent positive seller/buyer myself, I no longer believe in eBay ratings. I don't agree with their right to retrieve a negative feedback after it has been posted. I ordered a 12-volt battery from an eBay seller. Within one hour I noticed that the address change never took and the product was being shipped to the wrong address. I tried to contact the seller and correct the address but he never responded. I waited until Monday and tried again still no response. The following day I checked the tracking number to see if the battery was shipped and it was not. Again I tried to contact the seller but he did not respond.

I ordered a $340 Sony camera that arrived more than a month later and then when it did come the "NEW" camera was opened and all parts were unpackaged! I contact customer service and according to their money back guarantee the seller had 10 days to provide a return label. If they don't then the buyer (Me) gets a full refund automatically. BUT BECAUSE EBAY "NEVER SENT THEM NOTIFICATION" the seller has been rewarded MORE time to provide a return label. And I don't get a refund until they receive my item. I even had an email from a resolution center representative that was sent to the seller notifying them they had to provide the label by June 11th. They never did and eBay is telling me they were granted more time. I hate eBay. I hate the seller **. I don't what wrong I ever did to them for them to treat me so unfairly.

I am Rajkumar ** mail id on eBay **. I am customer of eBay from 2011. I never faced any problem before days but from this week on eBay I have faced many problem and there is no any result of solution like before days. Before when customer complain that time eBay sort out problem within 2-3 days but nowadays they are not interested to solve the customer problem. I am facing worst experience from this week on eBay. When I try to buy goods on eBay some are successfully got confirmation but for my 3 transaction they debited amount from my account but they not gave me any confirmation. They show transaction is failed but amount debited from my account and when I called them they lodge complaint but no any refund.

This company is a scam. I am a buyer and they closed the case without even listening to my part in the case. Sounds like they have decided the case without even considering the view from the other side and send them to gallows. The customer service even pathetic. I called them many times and they don't even pick up my calls. It is ** automated and never seen a pathetic service in my life. I have transacted business with various companies, but this is the worst of all.

I am a 15 year eBay power seller with 100% feedback and total lifetime sales over $400,000.00. eBay has a policy called Transaction Defect. In my case I accidentally relisted several items that had previously sold. When this "sold" items re sold I explained and refunded the buyer. After explaining to eBay customer service what had happened I was informed there were no exceptions. I could not relist, in my case, for 3 weeks. Come on eBay, have you ever heard of discretion. I have now reopened my Etsy account. Not sure what I will do about eBay long term. Upset and still mad.

I sold an item on eBay. The item was listed in the title as defective. A buyer purchased the item regardless and then complained to eBay that the item was defective and threaten to provide me with negative feedback. I agreed to refund the money and sent the buyer a pre-paid label. FOLLOWING EBAY’S return instructions from online. I sent a refund back to the buyer. Now the buyer will not send the item back to me. I contacted eBay and PayPal and opened a case but either company will not assist me with getting the item back or the funds. Seller beware. The protection policy does not protect you. I WILL NOT SELL ON EBAY AS THEY HIDE BEHIND A BLIND CLAUSE OF DENIABILITY. Ebay has been of no help in assisting me with this issue and close the case.

I received an email today that my account had been suspended with the Code number **. I contacted Customer Service as requested and was told my account had been flagged as a "security risk". When asked for a reason why I was told they could not discuss it with me, someone had reviewed my account and made a final decision.

Being for 11 years with eBay and having a 100% feedback, eBay restricted my accounts on 3 eBay stores, which I closed immediately for being unable to repost the items but had to pay the fees. We moved from Philadelphia to Florida and many stamps stitched together due to the move. Before shipping I always checked the items and when I've seen the damages before shipping I notified the buyer with the damages and that I'm unable to ship him/her the stamps. Because of that everything started the tumble with eBay. I tried to explain the situation but were not accepted.

Ebay doesn't have a good business model to meet the consumer's need. Here are the reasons: Ebay's customer service and resolution center employees are lack of competent, knowledge, analytical skills, professional care, due diligence, and have no clues how to handle/solve problems. Here is a scenario of an existing problem: when a buyer makes an accusation about a product; logically, that individual needs to have a proof or some types of evidence to support the accusation.

Don't sell on eBay. Here's why! I recently sold an item to a buyer whom won the auction, but later complained the item was not as described in the auction ad. Instead of dealing directly with the seller (me) and asking for a refund to return the item, immediately the buyer officially complained to eBay and gave me bad feedback.

I have been a seller on eBay for years. Recently I listed an item as Buy It Now. The item sold, and I received an email from eBay notifying me of the sale and asking me to print a shipping label. I did so and sent out the item. After 2 days passed, I received an email from eBay notifying me that the buyer had not paid for the item. I was confused as to how a buyer could "buy it now" without having paid for it. Turns out that buried deep within the app, when a seller is listing an item, one must click through 2 layers of options on the accepted payment methods and UNCHECKED the box which requires immediate payment.

I had a horrible experience with the eBay seller "the wheel mall". I ordered the 4 wheels on May 16th. The arrival of the items were suppose to be on May 27th. I received an email confirmation stating that the items will be received on May 27th. I waited for a tracking number but I didn't receive one. I contacted the seller on May 27th to confirm the items were shipped. They told me "YES" but they lie. The wheel mall shipped my items on May 27th - right after I called them. The items were delivered on June 3rd - 3 weeks after I ordered them.

I bought an iPhone 6 64 gb from eBay on April 19, 2016. I received the product on 4 May and found it have defects like irregular surface, microphone not working... so I called the number provided to me and as per their instructions I send back the product. Now it has been a month and no reply. I call the eBay. They tell me they will call me and no one calls me. They gave me many deadlines and nothing is happening. I spend 35999rs for buying this and I have not received phone or my money back... my advice is never to buy from eBay. The eBay guarantee is fake. Now the seller is telling me that the product has not reached there but I verified it with courier service and they told me that it has reached there on May 9... I have confirmed it online also. The courier service is DTDC and I had to pay for it. Is this the service of eBay. They tell me they will provide solution within 48 hours. Now the site with details are no longer available.

I booked a Yuphoria black silver unboxed mobile through eBay via order no ** on DTD 24/05/2016 and paid Rs 5065 through credit card. My product was to be deliver on 27 to 30th May. When I did not get the product up to 30th May, I tried to contact eBay customer care no. 1800 209 3229. After holding 30 minutes, nobody picks the phone, I tried so many times. Then I contacted to courier company FedEx and also did not get any proper reply from FedEx staff Kishor, **. Then we went from ourselves at FedEx office at Sanjay Gandhi Transport Nagar and collected our product on 01.06.2016.

I decided to start selling on eBay today and have listed 3 items. But I was wondering how will the shipment rate varies if shipped from Singapore to various location as I have put the max rate which is shipment to the U.S.A. so I clicked my own listed item to test it out. Guess what? A message pop out immediately and said I have violated the rule by buying from my own account and my account was blocked and suspended. I just clicked my item to test out and have not even check out! Anyway, I tried to send a queries to customer service via the community Q & A. Guess what? It was blocked so I have no path to appeal for my account suspension to be reverted! I spend the whole morning trying to figure out how to sell on eBay and now this is how I was rewarded. I would never want to BUY or SELL on eBay. I will still stick to amazing Amazon which never give me any problem for the past 15 years...

I purchased several species of garden plants from an eBay seller. When they arrived, they were quite yellow and had very spindly stems with a decided lack of lush branches and leaves. I planted them in excellent soil and watered them. They never started to take off. Sent pics to seller with complaint that plants were half dead duds. He offered more plants IF I PAID SHIPPING. No thanks! That really would be throwing good money after bad. I complained to eBay and opened a case, showing them pics of stunted yellow barely alive plants.

http://www.ebay.com/usr/faridakl did a refund. Ad was not right so I had to open a case to get refund. Color of item was not right in ad. Told me I had to pay to mail it back so I had eBay make seller pay and I got a refund 100%.

I got a new toothbrush (was in a rush since my old one broke) from this seller as he described, it worked 4.5 months, then died. I asked for a replacement, he proposed I buy a new one. I can't submit a negative review on ebay since it's more than 60 days. I reviewed lots of feedback on seller's site, people complaining about poor quality. I don't understand why seller like still selling, I got a Sonicare Toothbrush (different type) for my husband last year from another seller and everything's fine. This seller has private profile on eBay, probably he has a lot to hide.

Buyer purchased a mobility scooter from me on 3/15/2016. On 3/28/2015 the buyer requested to return the item stating that the scooter was unsafe to use as it turned over when being driven up a ramp. We had a technician reach out to the buyer and it was confirmed that the scooter was being used by someone above the weight capacity and the ramp was steeper than was safety tested. The buyer still claimed that the item was damaged. We asked for photos, and all he showed was a photo of a knob that was slightly chipped, which looked like something he damaged on his own. We offered to replace the part that he was showing as damaged but he refused. He claimed that the scooter was unbalanced, but refused to show photo or video proof.

Their "money back" guarantee is for real. I sold a electronically transmitted product and after the woman receive it she claimed she never did because "I could not prove shipment". This, after hundreds of the same sold to other sold under the same format. The eBay CSR women are clueless and extremely biased. My recommendation is NEVER let a woman eBay CSR settle a claim on your behalf. Never believe for a moment eBay will listen to your evidence, it needs to be in writing, and that you simply cannot do on their crappy auction site. They claim I owe them $7.50, the amount of the product I sold. The amount they refunded the woman moron that hasn't a clue on how to use technology software. (The product sold) Hell will freeze over before they see one penny! ** eBay user name.

First of all, I'm not an occasional seller on eBay. I've been selling on eBay since early 1998 and have sold more than 20,000 items for well over $1 Million. I have over 8,000 positive feedback comments - proving that most buyers won't bother with it. Admittedly, I don't get a lot of returns but recently the type of return has changed. I spoke to eBay about my feelings, telling them that the new, at the time, process encouraged buyers to file not-as-described complaints but they said, "Oh, no. You're going to find that this just isn't going to happen." So, then, I sell a nice guitar and amplifier set for a bargain price of $349. The guitar retailed for $720 and the amp retailed for $179. (Please let me point out that I've been shipping guitars all over the world for 27 years. I know how to package guitars and amps.)

I person who won an auction decided to say I did not send all. Then reported me as fraudulent... Sent them a long list of missing items... And then added more. They gave him the refund and did not give me support. Reps in Philippines underquotes on shipping... They quote 17.75... Cost was 53.85... Don't bother... All you get is angry.

Just an FYI you may as well accept returns. They will yank your money anyway without a recourse if you do not. And to think you... you pay for this privilege. EBay needs to remember who made them and who pays the bills. WE are their product! More about that later. Let me start by saying I have been selling on eBay for 13 years. Not my first rodeo folks.

New policy that requires a 30 day Warranty. As a long time seller (16 years) this is a issue for me. My product could be used as a 30-day rental and returned and I get no money and have to pay all shipping. How is this fair for me as a seller. If I do not offer the 30-Day warranty, I will no longer get any of the power sellers benefits. EBay does everything for the buyer but never creates policies to protect the seller!!!

I have been a Ebay member for over 13 years now. I will have to say I have been very lucky with most of my dealings with their sellers. But now I have a issue and have found that Ebay is not a company I want to do business with any longer. On May 11 2016 my wife received some small succulents plants through the mail for her birthday. Our son who lives in China had sent them to her. After reading to learn about the care of these plants we went to the Ebay Website and ordered a planter from a seller. Like my others Ebay purchases everything went as promised. The next day May 12 2016 we went back to the Ebay Website looking for a certain kind of potting soil because it was not available locally. Having found the Gritty Mix Potting Soil on the Ebay Website it was being offered by a seller with 100% feedback record and over 2,000 sales so I felt good about ordering from them.

I ordered a product from eBay and got fake product with half of quantity I ordered. I complain about it to eBay and they told me that "We will provide refund to you." But now it almost been a month. Neither I got any refund nor any coupon code of eBay. If I call their customer care they always keep telling me that "It takes 72 hrs to resolve your problem." I have all the recordings of customer care support on my cell phone.

A seller claimed to be located in the USA (IL) but the item shipped from China. I opened a case the moment I found out where they were shipping it from and eBay ruled against me just today...even though the seller violated the eBay policy of misrepresentation...and even went so far as to remove the feedback I left trying to warn others of this deceptive practice. I say a class action may be needed to litigate because clearly eBay is complicit. If there are any lawyers out there that would care to take on the case, on their dime, I'd be more than willing to be party to that case.

eBay has been in this trend for years. eBay does not have or sell a product. They make money on the products of others. As with any company that gets larger, they have forgotten who have made their growth possible. If you wanted to start a new e-commerce or auction site would you offer no seller protection and make it easier than easy for buyers to steal from sellers? No of course not. Your site would never get off the ground. But eBay has reverted to just that. They no longer care about, and actively abuse the ones who 100% make their business. Case in point: I sell computers and computer parts on eBay. 100% positive feedback and a top rated seller. Sold a motherboard a while ago to a man. The motherboard was listed as fitting 1 make and 1 model of computer only. I do that to limit people ordering the incorrect item due to a confusing listing.