eBay Reviews

I am skeptical to buy things from the internet, but when I try eBay I feel secure using PayPal and their money back warranty and I like they have a variety of customers where I could choose from. They have confirmation and tracking of my order and I love it.

Received a broken item. I returned it on time but USPS didn't scanned it when I shipped in Miami, so first scan was in NY one day after the deadline, so they didn't refund even when was obvious I was right. They told me to call the seller (DEAL-BUYS) but they never answered, both of them not HONEST. Now they have the money and the item. If you have any possibility of a return be very careful, they will not help you. Actually I will never use eBay again!!! One more detail, they block me to make a bad review, so they have all covered!!! Reviews are one sided in EBAY!!!! This what I call MAFIA!!!

3 years ago I tried to sell a cellphone on Ebay. After approximately 1 month I did not hear any responses or bid responses. I took the phone off Ebay. After trying to buy an item I got a message onscreen that the seller did not take bids from people with negative feedback. Here a woman was bidding on my phone without me receiving any notification from anyone. No money or product changed hands. The buyer tagged me as a "scammer". After two failed attempts at trying to arbitrate I quit. Three years later I tried to get the negative feedback removed from my account. The fist rep said "not my department". Second rep said it should be removed after 1 year then sent me to another department.

I purchased a blanket and they sent me a shower curtain. I contacted them and it was agreed they would send the correct item along with a return shipping label, which never happened. Then they wanted me to send them additional money for an item I already paid for and return the shower curtain at my expense and they would reimburse the shipping. That never happened either.

I sold an item on eBay, stated a NO RETURN policy. Of course, buyer going by the handle **, says item is broken. I state the item is brand new, and wanted proof that the item was broken, which the buyer would not provide. I then stated, and copied the portion of the listing that stated no returns. Buyer opened a case. EBay rules in the buyer's favor. Directs the buyer to return the merchandise, which is 2 pieces. As soon as the tracking shows it was received, eBay refunds the full purchase price.

I purchased 2 iPhones and the seller disallowed a return. I was not aware you must start the return process within 30 days. Say 31 was New Year's day and no shipment was possible. I called eBay to appeal and was sent to 'High Volume Claims' and spoke to an eBay associate. She informed me that the appeal was possible because eBay could use the estimated date of arrival. So she looked at the seller's website and said that I fell within 30 days of the estimated date of arrival. I ask her point blank, "You're telling me that I can purchase new merchandise because the appeal will go through." She said "yes!" and said she would send all the information to my email.

Bought an item today on eBay...signed in as a guest. When I received a confirmation email from eBay stating if I want to review my order 'please sign in using your email add and provided code. When I followed these directions I was sent to a Seller's Acct that had gone to collection in 2010. I've never had an eBay acct. Never sold anything on eBay! For the next 1 hr and 20 min I spoke to 5 account specialist. All of them insisting I had set up an acct from the device that I was using (oh by the way I have a brand new laptop and could never have set something up 7 years ago from this device). They were kind enough to give me the name of the collection agency my so called account had been sent to...no longer in service/disconnected - no luck there. Sorting this out.

The runaround. Sold my tractor at half price on eBay to pay my land taxes, eBay says "your funds are pending in PayPal for up to 21 days, until it's been 90 days since your first successful sale, your seller level is Above Standard or higher, and you've had at least 25 selling transactions worth a combined $250". I have met all eBay requirements and they release $11.00 and hold Thousands. After talking to over 7 people at eBay, everyone says unfortunately. Buyer has left Positive feedback. Just not good business. Account ID: **.

Nov 2016 I bought some parts from UK. Global shipping was the carrier with tracking number. On 9/12/2016 the parcel was track to Brisbane {underwood} Then no further tracking. I contact the seller who was very helpful before Christmas and come to agreement I will wait till new year. I got a email from eBay stating delivery was done 30/12/2016. I contact them and ask if they can track the parcel. I never received it. The next thing the case was closed by eBay and the sellers details been removed from my buyer's list? Can't leave feedback? I found out that eBay doesn't cover any sales and you are on your own. If they can't get money from the sellers there is no guarantee from eBay. Conclusion used eBay to found out about an item and buy direct. It will be cheaper from seller and use normal post office service.

eBay suspended my account unfairly and indefinitely. I listed an item for sale on eBay site stating it was not authentic. I did not realize this was against their terms and also did not realize that they would suspend my account from buying or selling indefinitely less than two days upon notice that they had restricted my account. I feel that they are unfairly holding my accountable to their terms of use that I was not aware I was in violation of.

I am disappointed at how eBay has handled my case. I purchased sunscreen on Dec 8 and expected time of arrival was Dec 23. The package showed that it was delivered to my place on Dec 20 but I did not receive it. I proceeded to contact the seller who suggested that I should follow up with the local post office but even after following up with them none of this proved fruitful. I opted to get a refund from eBay but after reviewing my case I will not be refunded and there's no reason behind this decision! I will NOT be purchasing anything from this website!!!

I don't normally write reviews ever, but eBay has grinded my gears so many times. Their customer service section sucks. You think you're going to chat with an agent, as there is a nice wonderful smiling face next to the 'contact' button and then you're asked to narrow down your choice. Most times you can't because issues are never that simple. So you choose one that is completely incorrect and you're not able to talk to anyone via online chat. You have to write a message and hope to get a response. When you get a response you're told you're in the wrong section. Like seriously? Why do I want to buy from this place? Their shipping is slow. Their service sucks and good luck ever returning anything. Grow up eBay or be buried. Your choice.

Real nice eBay. I have been a member with you for over 5 years. Top rated status and feedback of over $10, 000, yet somehow that gives you the justification to suspend my account for suspicious activity? What suspicious activity? You send a scripted email, but never tell sellers why? Not only that, you tell my buyers to open disputes due to suspicious activity even though tracking numbers prove the item was delivered? Are you kidding me? My PayPal is in the negative because of you and I have no way of trying to fight it when you simply ignore cold hard facts. I mean who is monitoring all this? Are they smoking pot? That is absolute garbage. eBay never replies to emails, gives you the run around, and yet has the sense to hang up on a long time user.

I bought a Vinex Junior Golf Set - Soni from eBay by paying Rs 1848.00. As per specification given by eBay the golf clubs were supposed to be metallic but to my horror I found that the golf clubs are made of plastic painted in metal colours. I raised the issue with eBay & told them that their action amount to cheating & unethical business. After lots of correspondence they agreed to refund my money & asked me to return the golf set. They told me that their courier will collect the item but I have to pay his charges which will be refunded by them. The courier never came to me to collect the item & I got a message from eBay that my claim is rejected due to delay on my part. There are two important issues here. 1. They cheated me by selling a plastic item at the rate of a metal item. 2. They fooled me by false promise to refund my money. I have decided to never purchase anything from eBay the cheaters.

You run a ad on eBay and the buyer gets the item as you listed it. Buyer says he wants to return it, but you listed as no returns. Nothing damaged on item. Part number is as I listed and eBay tells me I have to take it back, pay the shipping both ways and pay the eBay cost for listing. Never give me the pics the buyer sent in no prove of any problems at all. Don't list with eBay because if anything happens you will pay for everything and they pay nothing and they force you to pay via PayPal or they just take the money from your bank. No company should have that kind of power over the customer.

I recently bought a T-shirt online for around £30. When it arrived I noticed it was a cheap knock off, so as anyone would do I requested a return with the seller. The seller responded, and of course their returns address would be in China, and to make things worse I got an automated messaged from eBay saying the seller couldn't pay for the return postage (despite it being a fake!). So I had to pay £10 to ship the item back to China. I sent this tracked via Royal Mail to cover myself and uploaded the proof of postage to the return case that was open (as eBay guarantee that the seller will cover postage if the item is a fake). Some time passed and I noticed I had not receive any form of refund for the T-shirt.

Let me state I have an Excellent Buyer rating with eBay, 100%, no complaints and I have spent a lot of money over past 2 years on eBay, which has now ended!! Amazon blows them away when it comes to Customer Service!!! On Nov 28, 2016 ordered a Nursing Book for the wife, needed ASAP. Dec 6 eBay msg notifies me canceled by seller, no explanation. Go to seller website and order another and sent him email msg asking why order cancelled. Dec 8 see BS explanation about book lost, etc., no more books available. I reply, "just ordered another from you since your eBay site said more available." After reading email response from seller regarding 1st order cancelation, I state "might as well cancel this 2nd order and refund us the money since you don't have the book". BY now over a week has gone by and we needed the book ASAP. I told seller I would order from Amazon and asked to refund the money.

Hi. I sold a heater on eBay. I listed local pickup or you arrange for shipping. The person made me a best offer and I took it. He paid and a week later he asked when am I going to ship the heater. I sent back to him "if you read the listing it clearly says local pickup - you arrange for shipping." He put a complaint to get his money back. I called eBay on 12/13/16. Told them everything. They looked at my listing said I did everything right and they decided in my favor. Then the buyer appealed and eBay then decided in his favor and took 700.00 out of my bank account without my consent and gave the buyer his money back. I called eBay and they told me I can't have the money and the item. I told them I don't want the item. He has to pick it up. They told me too bad they are taking the buyer's side.

Ever since eBay split from PayPal, my experience with any issue related to payments has been just awful. If I have a payment related issue, eBay immediately tells me to go to PayPal. They refuse to get on the call with PayPal and me to resolve the issue. When I contact PayPal they tell me it's an eBay issue and there is no problem on PayPal side. eBay tells me it's a PayPal issue. Both companies ping pong me until I give up. This happened to me several times now. Complete waste of time, energy and money. PayPal reps are usually very knowledgeable and clearly explain the problem. eBay reps are restricted in what they can do and absolutely refuse to help resolve the issue with PayPal.

Worst service by eBay. It's now third time my item get returned. Didn't you guys check before shipping whether courier support that area or not. Decided not to buy anything from eBay... Also the item return only when I order from eBay. You guys know nothing about e-commerce.

We have purchased an item. This item was defective, non-working and we have placed a complaint in eBay. But seller fraudulently claiming that he has called us & we are not responded & eBay India is supporting their seller claim that warranty items should be handled in service center. If I have to do window shopping then why should I purchase through eBay? They says about eBay buyer warranty. But that does not exists at all. DON'T BUY ANYTHING FROM EBAY INDIA. THEY ARE BUNCH OF FRAUDS.

I had been on eBay since 2004 and made a lot of transactions until 2012, literally thousands and only once had a problem bc the seller forgot to send out the item I purchased. Then I started having issues with using PayPal on eBay and I couldn't even make purchases. Not until recently did I start using eBay again. I made about 20 transactions from businesses (all with good ratings) and only 15 of the items came by the due date, 5 of them not at all. I had to contact eBay repeatedly, go through "resolutions" and even if I didnt receive items I was unable to get a refund and the comments I left on the sellers' pages were removed. If you are paying money for items in advance there is no reason to have to go through hoops to just get what you pay for then given "reasons" as to why you were swindled. Customer Service is inept and eBay is a very poorly ran company who do not value the people who keep them in business. Deserve no stars.

I looked at many Sorel boots and decided on a pair for the reason that I could return them. I have a hard time with sizing. On the 3rd day, I heard a slapping noise coming from the left boot. The sole had come apart from the upper from the front of boot around the left outside for about 6 inches. I emailed Star City Traders out of Santa Fe, New Mexico and stated that I would be returning the boots for a refund. Right before mailing, I decided to open a dispute resolution with eBay to keep my 100% good standing over 14 years. And I had no response from the seller which is a first for me.

Ordered two books in November from a seller. Never received them. Contacted eBay. They decided that because the tracking says they were delivered. There would be no refund. So what is the "money back guarantee"??? Because of the guarantee I never worried about what would happen if they were not received. The books were less than $8. Packages are lost all the time especially during the holidays. I was looking forward to reading these to my Pre-K class. Certainly not worth lying about. But what pisses me off is, don't lie and say you have a money back guarantee and then say "seller has tracking number so no refund". Closed my account immediately.

On Dec. 4, 2016 I sold an item and when the item had arrived with the customer she was very happy with the item and gave me a 5 star feedback. Now you would think I would then get my money for the sale, right? NO, eBay said that they were going to hold my funds until the 21st of Dec. and then I would have to wait 3 days for the funds to get to my bank account. This will put my money, Christmas money for my granddaughters by the way, on the 24th of Dec. What good will that do me or my granddaughters on Christmas morning?

Bought a MacBook Pro from the seller ranch_r55. The list described the laptop as on "perfect conditions". Once I received the laptop immediately I noticed that the laptop shutdown while running on batteries around 40%. I reported this to the seller. The seller never recognize this problem, so I opened a case. Ebay always covered the sellers back, even when this seller lied on the list... Seller and eBay pretend that I check the laptop on an Apple Store, and have a quotation of the cost of the repair with just 4 days left on the case!!! Ebay is garbage. Instead of protect the buyer, they protect dishonest sellers!!! That was my last eBay transaction after 8 years of buying and selling items there...

On 11/1/16 I made a purchase for 2x Desert Trip Tour 2016 California T-Shirts, item id: 331995362432. The ad shows seller will send Online Tracking for the order, and it is coming from Malaysia. Waited weeks and still nothing, so I contacted seller about the order and he said he sent it and I should continue to wait. The items finally arrived, it looked decent so I was happy with the order.

I started selling my stuff on Half.com. I had good experience with my customers (or buyers) but the customer service at eBay was a joke. Two months after selling my stuff, I haven't received my money yet. I called the customer service and they told me that the payment didn't go through because my bank didn't let it. So I had to call my bank so they can authorize the transaction. It's RIDICULOUS. I called and they said it is a normal business transaction and they don't have to authorize anything like that. I called eBay again and they said it wasn't a reason why the payment didn't go through. It is because I didn't have PayPal account. So I asked what I have to do to receive money. They said they couldn't assist me any further. I have to contact buyers by myself for the payment. WTF???

I've been selling my old locksmith key machines and tools then one day they took my key machine down and said it cannot be sold on ebay so I started to look for key machines and they have a site just for that then I saw lock picks which once you learn in a few days you can pick someones house or business and go right in. They didn't like me telling them that cause China sells lots of the pick sets with a practice lock on that comes with it.

In regards to their return policies - I sold an item for X amount of money, customer says item does not work correctly. Return is started. Once item comes back to me, item is broken and not in the condition it was in when I sent said item to buyer. Ebay refunds the money, I appeal and lose. They state the because the buyer didn't come RIGHT OUT AND STATE THEY BROKE SAID ITEM, I lose the X amount of money for the item and the item as well. This is not what their return policy states. Their return policy states the item needs to be returned in the condition it was in when sent out to the buyer. I have pictures and multiple messages with the buyer on record but they refuse to cover the cost because buyer won't admit to breaking the item. THIS IS FRAUD.

I bought an electro domestic from an eBay user named: tri228. Don't buy from him. When it arrived it wasn't working even trying different solutions, so I agreed with the seller I started the return process. The seller asked to send the item back because he couldn't arrange the shipment telling that he would pay it back. After he received the object he refused to refund the shipping cost, because he told that the refund is allowed only if the object is broken. He waited more than 1 month to make the procedure, so I can't give any feedback to him. Always give feedback immediately if something is not going well. In response eBay said that they can't refund the shipping cost if the user paid directly for it. But in the email they sent this information is not written.

ALL calls are outsourced. You will never speak with a US Representative and in most cases the person you get to speak to will not understand you. I have purchased 316 items from EBAY with 98% being great interactions. Recently I purchased an item from a seller that is 100% false and misleading. I have reported them and EBAY still allows them to sell - probably because they are getting 10% from each bogus sale. Horrible customer service support from EBAY and they are on the side of the Seller who blatantly is ripping people off.

I've been selling on eBay for over 5 years now and the last year has been an absolute nightmare with regard to eBay/PayPal. My most recent experience, after numerous payment holds has been that I've sold a phone. The customer was not happy due to a software bug that I later tracked down to a Google software update. Regardless he was entitled to a refund which I provide in all my auctions. Having contacted the customer and confirmed that a refund would be given once the goods were returned I later found that he had opened a case with eBay who in the space of one day closed the case and refunded the buyer - informing me all at once.

I had been eBayer for 12 years. Never asked for help, as did not required. But recently received damaged item. Was given information by the seller pack up and leave in front door for pick up by USPS, arranged by seller. Escalation eBay department ask for the proof. We have provided. Now they want tracking number, that seller arranged. Seller aaangie23 does not respond to emails. Suggestions from escalation department are jokes. THEY SHOULD FIND NEW JOBS. They refused to assist the customer. Now studying reviews I SEE I am not alone. NO more eBay for me. I learned my lesson.

I submitted a negative comment regarding a extremely poor experience with a ebay vendor to warn others not to purchase anything from them, and the comment was removed, giving the party in question a 100% rating. That should be illegal. They are deceiving potential buyers that it is safe to do business with these vendors. Negative comments should be allowed just as positive ones. In addition, they would not help me resolve the issue after contacting the seller several times.

Purchased an item from a "preferred seller"; transaction was completed on same day. Less than 24 hr later, I receive this message from seller: eBay New message from: shoesandfashions Top Rated Seller (93,717 PurpleShooting Star). "I am very sorry to inform you, but we were unable to locate the item that you have ordered. We would like to offer you another item with a retail value of up to $88 (listed in the title). You can browse our inventory at shoesandfashions.com. Please let us know how you would like for us to proceed. Thanks Beki." When I tried to leave negative feedback to warn other buyers, I got a message prompt from eBay basically stating that I "[can't] leave negative feedback--within seven days of the transaction"!!!

I have been buying from eBay for a long time. Never tried to sell personal items until recently. I listed a pair of expensive shoes for sale at a ridiculous cheap price. I took the time to post pictures, gave specific details of the condition of the item (pictures and description). The listing was for a fix price and no returns accepted. This buyer contact me asking to lower the price, for some reason I accepted, sent the item and paid shipping on top of everything. The buyer came back saying that I was a dishonest seller, that the shoe leather was wrinkled (preowned shoes for God sake and the listing had pictures) and dirty on the bottom, that she wanted to return them.

Most of the items I've ordered on eBay do not work. I have had to send things back. The people know when they sell the items that the items don't work. This happens 9 out of 10 times with large items over $100. I'm really tired of it. I will have to quit buying from EBay. These items are sewing machines (I just got the 7th machine) and they don't work. Two months ago I sent one back, and tomorrow I'm sending some brand new clippers back. Then in a few weeks when I can get a shipping label I'm sending the second sewing machine back ($330 with shipping I paid). I can't locate the order number right now, because I'm on the phone and will have to close out to get that number. You can contact me. There was a $20 item quite a while back that I never received.

First time listing an item and selling it. After selling I was charged 56 in fees from eBay and 12.55 from paypal. Instead of directly stating what fees are for they send you to pages with lots of small texts and unclear wording, when all they have to say is "we will charge a 10% fee on the final sale." See how easy that is? "We charge a 10% fee on your final sale." Also "paypal is a separate company" yet is the only option listed for collecting payment and they charge a fee too... Great.

I received a delivery advice from eBay this morning advising a package was delivered, "To unit" at 6:08 A.M. I checked but the package was not delivered. I called eBay who said there was nothing they could do, and to contact the post office and the shipper. They refused to provide me with an e-mail address where I could send them the screenshot of the notice they sent and refused to confirm that I had even called. They did give me a twelve digit conversation reference number over the phone and said that number would confirm that I had called. Gee thanks.

This has to be one of the biggest scams I heard of. So I hook up with EBay maybe over a year ago. I've bought a few items and once I opened up my business I decided to do selling on eBay & the first few sales my money was shipped to my bank account. Then on the third item my money was held & I was told that it can take up to 21 days before I receive my money. I eventually sold over $1000 worth of merchandise in one day. Now what business has to wait on funds until the buyer receives their product. If thats the case I will never be able to stay in business. It takes money to make money & if Im waiting on my funds its almost impossible for me to reinvest. Im just lost on how anyone can profit from using this service. My experience with this company has been a stressful one.

I sold an item on eBay using the global shipping program and shipped it as eBay instructed. A week later the item is returned by the global shipping program indicating that the buyer canceled the transaction. I contacted the buyer and they said they did not cancel anything. I then contacted eBay on Facebook and after a long exchange where they could not explain why the item was returned they told me to have the buyer open a case, they will refund the buyer in full and I can keep the item and the funds I received.

You are going to get rip off selling anything on eBay unless you don't mind losing money. Seller fee is 10%. Beware and consider paypal fee also. I bought a laptop on sale, thinking I was going to make some money. Nope not at all. I lost money. Scam, scam, scam. Stay away from selling unless you have old stuff you want to get rid of!!! Use amazon or different alternatives.

Ebay allowed this company to rip me off. Ebay not only let this Alienbid company rip me off, when I tried to leave negative feedback to warn other buyers eBay told me I can't leave negative feedback on one of their protected sellers. I assume eBay owns them. I bought a brand new ladder. They sent me a dirty, old, dented ladder missing parts. When I contacted them they called me a liar and wanted me to send pictures and shipping labels and all kinds of other stuff. I am a busy guy. I don't have time for all that. Account ID: Alienbid (52860).

An abusive seller named Tikis Handicrafts starts pouncing on me for leaving her "neutral" feedback. Of course, the quality of her items were extremely good. I never denied it. I never told her anything negative about the product but her choice of the shipment company was India Post. Now, India Post has clearly tried to open my parcel again. I left her a neutral feedback and explained clearly in it that India Post had tried to indulge in thefts again with me though I gave them a chance. Without being reasonable, she leaves me a negative feedback asking me never to visit her store again though I always pay up the dues to every seller when I buy the goods. There have been absolutely no complaints against me before. None whatsoever.

Ebay should be shut down!!! They allow fraud and theft on a massive scale. They encourage it too. They encourage buyers to do anything they want and get away with it. Do they not realize that sellers will only take so much before they go somewhere else. I've never seen anything like it. They need to have charges brought against them. Their business practices are disgusting! They're using sellers until they can't afford it or take the abuse any longer. I was ripped off 3 sales in a row in as many weeks. They refuse to do anything about it except tell me to go to small claims court or file a mail fraud complaint. Then they had the nerve to tell me fraud was extremely rare! I couldn't believe he said it with a straight face. I LOATH THEM! STAY AWAY SELLERS.

I have been scammed by the "Buyer Protection" labeling promised by this company. They are linked with their sister site "Half.com". I purchased a text book through a new Half.com seller on November 24, 2016, I received an EMPTY mailer on November 29, 2016, with post office documentation that it was "Received without its contents" and "Received Empty". Photographs were taken and sent to the seller, as well as Half.com, and eBay when a claim was filed. I am now being asked to return the empty mailer to the seller, with additional UNREIMBURSED shipping costs in order for the site to issue a refund. How ridiculous is this? This is actually a form of fraud on the part of eBay and Half.com. No longer will I be doing business on either site, and will inform others to avoid these entities as well.

I had bought from eBay and it is by people that do not have a seller permit and anybody could sell junk. The IRS needs to tax eBay for every item they sell from California because the internet business is located in California. I have bought items and did not receive a lot of the items. I had bought overseas items and I received a lot junk and it was not worth sending back because you would lose out on what you paid for.

eBay will almost automatically take the buyer's side no matter the situation. I recommend OfferMeUp for an alternative. I sold some items that were impossible to get damaged, but buyer made false accusations. I included the original packaging instead of throwing them into an envelope. The buyer stated a couple of the figures had scratches when I know they did not. The items were purchased a week prior from the store, but ended up being duplicates. Needless to say eBay went with the buyer. Ad clearly stated no returns and used. Will never do business with eBay again.

Ordered a used washing machine control board for my washing machine. Seller described as excellent working condition. Received part and immediately installed it. Turned machine on. It gave me a error code on screen which indicated that the control board was bad. Sent eBay pictures of the control board displaying the error code and asked for a refund. A few days later received confirmation that I would be getting a full refund. Now about a week later I receive another email saying that they made the decision not to refund me my money back with no explanation! Never using eBay again. I will just stick to Amazon. Never had any problems with them!!!

Whenever any detail is left out beware. In dealing with eBay nothing - NOTHING - can be taken for granted as a given. Cheap product with free shipping more expensive to return. I'm out some $30+ and junk still arriving after waiting months. Size, measurements - stick with US sellers whenever possible or risk throwing money down the toilet. Feel bad for their ruined environment. But shady tactics deserve punishment. 1mm cord arrived was .5mm 'beads' arrived looking like balls with tiny holes only mere sewing thread can pass through. Packaged so tight, no regard for quality & upon complaint barely acknowledgment of carelessness. If you get a decent China supplier stick with them. I'm done. I'd rather pay more.

eBay buyer beware! eBay money back guaranteed is a false statement. I bought an iPad pro, tracking number showed that it was delivered but I never receive the item. eBay resolved the case on behalf of seller. I have lost money buying things through eBay. Take my advice, do not trust eBay and do not buy things from eBay. The seller name is loumary8.

I bought one dress buylane new V-neck size large by paying rs 4499/-. But I received the smaller size on 12th Nov 2016. I raise a claim with id- ** on 14th Nov 2016. Claim team called me thrice with different requirement. 3rd time requirement they didn't explain properly what image they wanted hence I uploaded a wrong image. Instead of contacting they closed the request after 48 hrs that is 24th Nov 2016 telling the buyer didn't provide proof. I was been requested for different images from 17th Nov 2016. Now they have declined my claim. eBay is fooling people. Request to take strong opinion on them.

Seller stated that Apple iPod she was selling was in excellent condition. When I received it, it would not hold a charge. When contacted, she stated that they test all their iPods & that they held charges. Funny how shipping it through the post would make the Apple NOT work. When checking closely, I found it a fake! I contacted eBay (eBay connected me to India) but they sided with the seller. EBAY IS SELLING COUNTERFEIT APPLE PRODUCT GOODS!!! I'll NOT buy from eBay again, nor should you!!! Amazon will back their products. Ebay is a scam trading company. "CAVEAT EMPTOR."

In May this year, I ordered 2 smartphones from a company called excelvandirect on eBay, but I never received the phones. When I contacted excelvandirect, they replied that they had sent the phones via royal mail tracked services. So I called Royal Mail about the delivery, they confirmed that the item had been delivered. It turned out that the seller excelvandirect did not write the full address that I gave on the label, so my order was delivered to someone else.

SO... my issue started when a buyer bought an item, ruined it and sent it back as damaged not as described, even though my listing clearly states that the buyer pays the shipping. The buyer goes ahead, opens up a case, ebay rules in this buyer's favor! I get that a buyer is important and that "consumers are always right" or so they say but seriously, who is watching out for the sellers on Ebay?

In the past, years ago, I was both a seller and a buyer on eBay with no issues. Recently I heard they treat their sellers like crap and rip them off every chance they can. Sadly I learned recently this is true. Not only did they allow a no returned item to be returned, they charged me for shipping to the person, back from the person, and then charged me sellers fees. So in total, they stole over $30.00 from me. eBay is an amazing site if you want to buy something but if you want to sell something and are not a store, avoid them and use the new apps or even craigslist.

Have an item for sale on eBay but now not able to log in as they do not recognize my password or accept it when I try to update it. What can I do? They just don't care and I am left wondering what I can do? Don't know if there have been any messages or offers for what I have offered but certainly will not use eBay again. A complete waste of time.

(First of all please excuse my grammar/English.) This is the first time I wrote a review, and when I had an issue with the company I just simply bite my tongue and move along, but not this time. I was a eBay seller for 8 years, had 600+ positive reviews and selling almost the same item on eBay. Recently eBay removed my multiple listing and accusing me I'm selling fake item. I talk to eBay rep. I explained that I never had any issue before and even customers are happy with my products. They still insist that I'm selling prohibited product.

Last month I had to deal with eBay blocking my account because someone had apparently tried to use it without authorization. While dealing with it, I saw that the person who tried to steal the account had changed my email and a few other things. While on the phone with eBay's customer service, we went through and changed all of the information. I updated my personal information, we changed the password, and I supposedly was good to go. I didn't log in again because I don't shop there every day - until today. I tried to use my account but it's blocked again.

Sold an item the buyer wasn't satisfied with. Made claims of scratches and wanted to return it. I asked him to do so. Meanwhile he wrote negative abusive feedback, and lodged a complaint. eBay decided he was right, left the feedback and refunded the buyer without returning the item. I am left with abusive feedback, no item, no cash. I reported the buyer, but I am ignored! Who are they to give away my personal property?

Purchased a Macbook air on eBay. Seller sold as USED, Not for PARTS. Received item and did not start or boot up completely. Contacted seller immediately and eBay Advised them of the situation. I suggested I take it to Apple and they approved. In fact the seller wished me luck and told me to let him know if there was anything else he could do to let him know. The eBay rep never advised me not to do so. They performed a diagnostic. The unit was determined to be a dead unit. Sent a copy of the report to eBay and seller. Remember Seller approved me taking unit to Apple. The seller refused to refund or to take a return. EBay denied refund because I took it to Apple. I called to appeal. Was told the decision was final.

Sold an item for $1250 then customer decided they wanted to return it after using it. At first they claimed it was damaged. We requested pictures. They declined. eBay intervened and decided in favour of customer and deducted the fees from my PayPal account. Customer then refused to return the item, refused calls and am left owing eBay that money. They are now threatening to shut down account and have stopped all selling activities and chasing me for the money although I warned them beforehand that there was something wrong with the customer.

I ordered a computer screen. The shipping was free but when it came, there was a $14.00 charge. I sent the product back and requested it be sent free. I never heard from the vendor and never saw my screen. I had paid over $70 for the part. I asked eBay to help. That was a joke. I only communicated with a computer. I was told to ask for a shipping label and send the product back. Several times I tried to explain that I did not have the product. I never did speak to a real person. I could not order a label since I did not have the product. I had been a pretty good eBay customer with no negative or neutral responses. I am no longer an eBay customer as they are going for volume. I have since found I can usually find the products as cheap on other sites. Goodbye eBay.

eBay sent me an email as follows: "eBay unauthorized use of your account -- action required. We have reason to believe that your eBay account has been used fraudulently without your permission. We've reset your eBay password. Any unauthorized activity, such as buying or selling, has been canceled and any associated fees have been credited to your account. Any listings that we removed are included toward the end of this email. We assure you that your financial information is securely stored on a server and cannot be seen by anyone.

My ordeal with eBay began on December 19 of 2014. On that date my eBay selling assistant vacated the residence that we shared. Unbeknownst to me, this person had been pilfering personal belongings from my children and I, some irreplaceable, for an unspecified period of time and had actually been selling personal items of apparel belonging to me while still residing in the house. In January of 2015 I discovered more of our property listed for sale on a selling page belonging to this individual. On January 3, 2015 I attempted to purchase one of the items stolen from me from this individual, only to have the sale cancelled. I immediately contacted eBay and was instructed to contact local law enforcement and file a report, which I did immediately. A police report was generated and submitted by the detective managing our case in February of 2015.

eBay gives no Seller Protection whatsoever. Sold a Pentax D FA90 lens on eBay for $2250.00. The buyer requested a return which I agreed to because he said it wouldn't focus. When I received the lens it was almost separated in 2 parts, pretty much junk. It appears it had been dropped and the lens hood was not returned with the lens.

I have very very very bad experience with eBay. I had ordered a mobile from eBay and I haven't received the item yet.. It's been more than 1 and a half months. I requested for a refund.. Looks like I won't receive that too.. NEVER BUY FROM EBAY.

eBay PRACTICES ARE TOTALLY DISHONEST! Sellers are SYSTEMATICALLY penalized by eBay in case of conflict. This is the second time it happens (case ID #** and case ID#**). In both cases, eBay decided to settle for the buyer and left me, the seller, with no product back, and a direct withdrawal in my Paypal account. eBay systematically takes the party of the buyers. SO THIS IS MY BEST ADVISE TO THE BUYERS: buy whatever you want; when you receive the product, open a case, refuse to give information back to the seller, take your time (very important – 5 days minimum to avoid coming to an agreement with the seller) and you will win your case. You won't even have to send the product back to the seller. You won't have to prove anything AND you will be refunded.

Horrible customer service. They absolutely refuse to resolve a simply easy problem. I understand policy, but if you're going to hold a seller's account bill for over a year and refuse to have the customer make payments or any kind of agreement, there is something wrong. All I wanted to do is buy a 3 dollar item from an eBay seller, but since I had a bill from a seller's account 1 year ago, they refuse me their service until I pay that bill in full.

My daughter was a first time buyer purchasing an expensive phone. She receive a package that the Post Office had labeled as "received without contents". The seller disputed that the box was empty and eBay's Resolution Center sided with the seller even though the Post Office confirmed that the box was empty. In addition, my daughter was notified by eBay that she was not allowed to leave negative feedback on the seller. When I tried to post a warning on eBay's community site it conveniently malfunctioned. In neither case did we use profanity, or threats. Ebay is very one sided in favor of the seller. Be very cautious. My daughter and I are closed our accounts with eBay, because we just cannot trust them. I hope you have better luck.

My account was shut down for no apparent reason other than "sorry it was a security risk". What does that even mean? Purchased items were not sent. I was restricted of even communicating with my sellers to discuss how I can receive my packages and when contacting eBay was greeted with the same disrespectful and condescending tone of "sorry we can't help you". I asked if I could at least contact my sellers to make sure I received my items since they had no tracking numbers and the operator told me literally that I had to just hope that it would arrive and that there was nothing he could do about it.

I ordered some shipping labels on Ebay. The seller stated Priority Mail shipping. It has been well over 1 week since I ordered and I still have not received anything. I opened a case and the seller did not respond. I checked the tracking and my package is stuck somewhere, I guess. I contacted Ebay to step in, because I have done so in the past. But to my surprise, I was told that my case is on hold until November 8, 2016... On hold, why... where is my merchandise. What happened to the estimated delivery time that ebay sets? I am very disappointed.

My eBay account "got hacked and eBay doesn't care" and I lost my order to somebody at a Markley Street in Port Reading, NJ "Meest". Anyways eBay will not accept any responsibility about this person who signed for something that they hacked my account changing my home address to their address twice! Come to find out this is a federal mail matter and mail fraud! A police report has been made and F.B.I. Fraud division has been notified. Whatever happens I will post to this account to let people know they don't have to take this any more! By the way, I closed my eBay account of 15+ years and recommend more of you consider this too. eBay does not care and will not help!

I sold a working $700 MacBook pro on eBay. I have photos and insurance in the laptop confirming it was shipped working. 10 days after receiving the laptop the buyer stated a return saying the laptop doesn't work. Thinking this was off I asked the buyer why he waited so long and a day later I received the response he was on vacation and just now got to it. I asked for photos of the laptop to see if it was damaged and noticed the laptop was cleaner than when I sent it. I asked the buyer if he attempted to clean it and the buyer refused to answer.

Seller Contact: ** (switched off). Seller: fasnoya. Claim ID: 2343200. SR# **. SR# **. I ordered a shirt from eBay. However, the size didn't suit me, and I asked them to exchange it with another piece. They told me to call the seller, and refused to take the matter on themselves. Meanwhile, my communication is going unattended from the seller's end. As I had no option left, asked eBay to solve the matter. However, they refused abruptly. Such pathetic behaviour and nonsensical customer relationship management of eBay is really unprofessional. As I suffered.

I paid for two light boxes and holder 28.45 each set and received only one. I complained and the seller admitted he was wrong, now eBay say the seller it's right and the case it is closed. It is very upsetting that eBay decided to believe the seller. I do not have the order number but I have the case number **. I'm having trouble submitting the information that I have. I paid with a gift card and this what it shows 10/14/20016 10:42 PM PayPal ** DEBIT 56.90.

I listed and sold an item. Buyer said it didn't work and refused to send a picture of the error code. He finally sent an old used broken one and even with pictures showing the new one I sent serial number and the old broken one that he returned eBay refunded his 168.00 plus shipping and collected my seller fees and shipping fees out of my bank instead of refunding them as a canceled item. So closed all eBay and PayPal accounts for my family and in-laws.

Think twice before shopping on eBay. They try to give lots of trouble to buyers to protect the fake product sellers. There are actually NO OPTION on the whole eBay site to complain about fake product bought, the closest one is request to return it because it looks like a fake one. Once mistakenly chosen, eBay will automatically open a return request for you, and say they will ask the seller to refund once the return tracking shows delivered. If the package is lost, eBay would tell buyer to claim refund for lost package instead, but in fact impossible because shipping counterfeits is illegal, then refund will never issued.

When a shirt I purchased never arrived, I called eBay. Turns out they gave the wrong address to seller. I corrected the address and the shipment still never arrived. When I called a second time to cancel the order, I was told by Customer Service that they showed the package as delivered. They then said they would close the case yet side with seller. No money refunded, no shirt received, and no recourse for me other than to tell them they lost me forever as a customer. It was the worst customer service experience I've ever had.

I have ordered from eBay for several years successfully, but for this one order eBay will not process payment, supposedly because I requested "Shipping", "Seller used Calculator that does not include your address" and so on. So the item continues to be "Unpaid"... Now for weeks. All attempts to contact eBay, correct information (all of which is correct) or get any action at all have failed. This has gone on now for almost a month. So I have to conclude that the Seller does not want to sell, and eBay doesn't care to sort out the problem. I think I'm through with eBay... Too bad.

A family member who lives in another state has a bad eBay account, they logged into their account on my computer and ebay says that shows a link. My account has never been accessed by this person or used by this person yet ebay put restrictions on my account for 90 days. Ebay's reason was they are punishing me for 90 days in case anything happens in the future. Is this legal? That's like going into the bank and the bank says "Since your brother's account is in arrears we are going to punish you." I'm filing a complaint with the attorney general and calling a lawyer. I have never heard of such a thing. My account I've have for over 12 yrs with ebay and my account is perfect. Cannot believe this.

On Sept 18th, I offered for sale my father's 900 card baseball card collection. I repeatedly stated I knew nothing about the cards and couldn't guarantee anything about the sale, which included a number of 1950's rookie cards. I had a buyer repeatedly email me asking me to sell to him and end the auction early, which I refused. He began to bully me stating that I “don’t have to let other bidders keep bidding, you can break the rules, I do it all the time." He bid the auction up to $638 and won the auction. With misgivings about this buyer, I boxed the cards up and mailed them. Within minutes (as shown by the shipping tracking) of this buyer receiving the cards he'd won, he filed with Ebay for a refund claiming 3 of the 900 cards he bought were fakes.

The eBay money back guarantee is fake. No matter what happened, no matter why, no matter anything, eBay won't pay. A crooked seller sold me a used hard drive. He changed the auction description as soon as I bid to "for parts" then accepted my bid! EBay WILL NOT PAY!

Ebay is on the side of the seller, not the buyer. Their 100% customer satisfaction promise is a lie. I ordered from RJK Selections at $25 frame. It never arrived. When I contacted seller, they state Fedex says it was delivered, end of story. Problem is, I paid for the frame and DO NOT HAVE IT. It was not on my porch where they stated it was left. RJK Selections wanted no more communication thereafter. I got Ebay involved and they sided with the seller and completely disregarded their "promise" to make it right. Then when I left negative feedback (which Ebay wouldn't let me do for a 7-day cooling off period??, Ebay deleted it and notified me via email, stating it was deleted at their discretion.

I have been an eBay user for many years with almost no problems. That has changed now. I bought an item from a seller in August and they shipped it using a (terrible) courier service. The courier tried to deliver the item and as there was no one home. I got a card in the mailbox. This particular courier service did not have a location for me to pick up the item anywhere close and also was only open during office hours. So I couldn't pick it up. They told me to contact the seller to get it delivered to a different address with someone there during the day. I did and the seller told me that would be another $30 for postage. I agreed and paid the money directly into their bank account. However, when I checked the tracking number about a week later the item had been returned to sender by the courier company. They had no info on file that any attempt had been made by the seller to change the address to the new one.

I bought JBL speaker of 2999 but seller does not ship and I got my refund after one month. After it again I tries to buy it from another seller of 1999. Seller ships me a Chinese product which is totally fake and was not in working condition. I got it after timeline exceeds. Very poor service quality I have ever seen. So I complaint about it in Customer Care on 14th Oct. Then I got a message from eBay. The Claim Department contacts me within 4 days but till now no call made from eBay.

First of all I bought a pipe. The pipe was returned by the Post Office with no reason. The Seller never contacted me. I would have been more than happy to pay the post. Instead they decided to sell what I had bought. This is known in legal circles as theft by conversion plain and simple. Ebay decides not to punish the seller but, not to allow me to buy from that seller.

Very shady guy, don't buy or sell with him. He got away with not providing me all items I purchased from him by telling eBay he "shipped" them together. Only one item was shipped and received. eBay typically is in favor for their seller, or whoever is bringing them more money. eBay and Charlesgot are nothing more than a shady swap-mart business. Plenty of other reputable online business out there to use.

On 10/03/16, I purchased several new Nintendo 3DS handheld video game consoles for resale. I subsequently listed on eBay and successfully sold most. I sold one on 10/08/16 to an eBay customer in Hawaii which shipped out on 10/11/16, we'll refer to this item as 7010. Item 7010 was delivered to the purchaser on 10/14/16 however, tracking through USPS did not update and the buyer opened a request for refund due to "item not received" on 10/15/16.

They took the word of an unhinged seller over me, a 30 yr buyer who presented evidence of her fraud, deceptive practices, trademark infringement of major co, Kirks Folly, defamation of my character ALL WHILE I AM THROWING UP BLOOD AND UNDER DR'S CARE! I was forced to cancel a Dr's appt and CT scan today, can prove! Went through countless emails, msgs, phone calls, and embarrassing situations in which long time seller relationships were compromised when offers were met with my not being able to complete because I was restricted on the word of this nut without one iota of proof! But worse than that!!! They refused to restore my buying privileges, and restore my good name EVEN AFTER BEING PRESENTED WITH PROOF OF HER MALICIOUS ATTEMPTS AT DEFRAUDING EVEN THEM!!! Unbelievable!

I sold an IMAC 27 to a buyer, he claimed the stand was bust when he received it and sent it back. When it arrived at my home I could hear glass shaking in the box, upon opening box the screen had been broken (the buyer hadn't bothered putting the screen protector nor the bubble wrap around the screen before returning it.

I ordered 2 lots of 2 and received only 1 lot of 2. When I went to the eBay resolution center they denied my refund based on a "thorough investigation" that indicated there had been a delivery receipt. Obviously they did not even bother to read or comprehend my complaint. Based on eBay logic, a seller could sent you any empty box, get a delivery receipt, and not be concerned with eBay's so-called resolution center. eBay's guarantee is totally worthless.

My item was shipped but the address was wrong (my fault). I contacted eBay and told them about this and they said they'd note it in my file. They said to contact the seller and get the address straightened out which I did. The seller (Robercik) said he tried to ship it again but I looked at the tracking info and he did not make a second attempt. Then he asked for more money for shipping which I sent and he said he'd send it on Oct 5th even though he hadn't yet received my extra shipping money. He did not send it on Oct 5th - he lied to me. Ebay said I don't get a refund because the address was wrong. This goes against what they said to me over the phone. Ebay does not stand by its customers! I never received the item and they closed my case without even considering the further emails I sent them (proof of the seller saying he'd send it on Oct 5th). I was robbed and misled.

I was refunded my money through my bank and I have done business again with Ebay and did not have anymore problems. Thank you Consumers Affairs

Awful company, awful service. eBay's programming is ridiculous, it falls apart all the time. Their site is deceptive, they hide access, and I would not trust them further than I can reach. I will never, ever use eBay to buy or sell again.

eBay guaranteed a selling price of $352 for my iPhone 6 which sold for $277. Under the terms of their guarantee I would receive a store credit for the difference between the guaranteed price and the sold price. They are refusing to honor this guarantee because they are arguing that my sale did not qualify for this guarantee. eBay had 7 days to notify me of this before the auction ended and they chose to not make any revisions to their guarantee or notify me that I would not qualify. I believe I was deceived into selling an item with eBay.

I bought a new Samsung brand new galaxy s7 phone from eBay and it stopped working after 3 months. When I connected the phone for charging it heated up like microwave and I am afraid about the recent phone explosions from Samsung. I contacted the Samsung customer care. They said the eBay phone don't have any warranty in US. I paid 540$ for the phone and another 30$ for the cover. It totally useless. I lost the money but I am expecting the similar fraud happen for others also. Publishing the same for general interest. I cannot expect a cheap build quality from Samsung on the phone. Advising all of you to take insurance when you buy Samsung phones

Seller beware!!!! If you are hoping to make any kind of profit or at least break even, this is not the place. Do not sell high ticket items on eBay! By this I mean anything worth over $100. That's right. I said one hundred dollars. Ebay's selling charges are not cheap. You need to take this into account before you consider selling anything on this website. First, you need to find their selling charges page and then look at their tiered selling structure. Find what you think your item is worth. Finally, see if you can sell it somewhere else for less, especially after eBay has taken their cut.

I ordered Lenovo Vibe X3 mobile in eBay website. They send to me more than 6 months used mobile. If I ask to customer care they are telling contact seller. If I contact seller, seller is telling contact eBay customer care. Nobody is responding. What am try to say is don't buy with eBay.

I had a bug on my eBay listing that effectively let people buy my product for much cheaper than I set the price for. (Each variation had a different price, prices would randomly get shifted down the list of variations.) I had to edit my listing probably 10 times and cancel a bunch of orders and send out a bunch of apologies to buyers. Called eBay because I was worried the cancellations would affect my discounted prices for being a good seller, and they didn't believe me, saying I must have edited the listing wrong, but that the cancellations won't count against my seller rating. I was extremely relieved. Bug stopped happening after I deleted my listing and did it all again.

After 14 years as an eBay seller who has prior to a few weeks ago has never lost an eBay complaint I have had enough. Apparently eBay has decided that the Seller has no rights and the Buyer is always right. After selling a toner cartridge with "NO RETURNS" clearly listed in the description the Buyer decided because the box (not the cartridge) was damaged they wanted to return it. Prior to the return request I had to beg the Buyer for 9 days to pay (on a buy it now purchase) and when they finally did pay they had never responded to any of the 3 emails (2 from me and one from eBay). I then notified them when their product shipped with tracking number attached as I said I would in the auction.

I've used eBay gift cards to purchase coins for my coin collection for a couple of years now. It was a better deal than PayPal cash cards because eBay does not charge a fee for the card and PayPal cash cards cost 3.99 for the card itself before you load it. Was eBay losing huge sums of money from these transactions? Why did they change their policy? My coin collecting is just a hobby and a lot of the coins don't cost much so paying for the PayPal card cost of 3.99 can be a large percentage of the cost of the item. eBay card use for coins was great while it lasted, but now, for me, the restrictions are a colossal negative. I will now use whatever alternative to eBay that I can to buy my coins. I mean who made them the consumer police anyway. Their job is to run an Auction house. The other crap is up to the IRS.

We are Top Rated eBay sellers with approximately 1500 positive feedback ratings (100%) since we really turned our eBay account into a store just over a year ago. This is a family run side business that has done about 2500 transactions in the past year reselling clothing, games, electronics, collectibles, sporting goods etc. Store address is: **.

I have been a satisfied eBay customer for some years but lately I've been dunned by sellers who want me to change negative to positive ratings, and one seller who won't accept back an electrical appliance that broke on the third time of use (that seller says the item is four months old so we have to work through the warranty; my opinion is that seller should have accepted the item back without question, which is what a good store would do). It's just too darned much trouble to order through this online site any longer, and I am stopping my patronage. Mind you, this has been my "Filene's Basement"-type online department store, and they will now lose a really, really good client.

eBay closed my selling account because of the new policies. My seller performance dropped in 2 weeks from high rated to below standard. I received in 1 month more cases than in 4 months before. It looks like a lot of buyers opens cases instead of contacting me. What is going on? I did not change anything. My feed back is great. I also know that this happened with more sellers on eBay recently and there are more to come. I have spoken with 5 account specialists after they closed my account and finally it was clear why eBay restricted me. I cannot sell anymore on eBay.

Have you ever had a complaint with eBay? The customer service department {WHAT A JOKE} is run by a bunch of 18 year old idiots who read a complaint then draw a pencil line to the answer. They have no idea what they are doing and just read off a list of answers provided by eBay. Complete MORONS with no idea of fair play or reasonable & FAIR. GO SQUASH YOUR PIMPLES & GET OF YOUR FAT BOTTOMS & FIND OUT WHAT & WHEN TO DO THE RIGHT THING. I am sure you do not tell of your employment at parties. You would be by yourself very quickly. Grow up. Go and find a real job.

eBay is "on the side" of the buyer. They will not do anything to assist the seller should an issue arise no matter how simple, nor if it is a US Federal regulation for them to do so. Avoid eBay and go with other 3rd part selling sites like Bonanza. I spent nearly 5 hours on the phone with them today to try and get them to assist me in working with the buyer to reach an amicable resolution and they would not do anything except "close" the sale which would have put the money I should receive in jeopardy. It is odd that they are not equally loyal to buyers and sellers as us sellers are the ONLY reason they exist. Without our items there would be no need for buyers.

I bought a laptop from eBay and it arrived with the wrong hard drive. The seller told me to return the item and ship it back. After I shipped it back, I did not receive a refund for the shipping cost. I called eBay and said that I had to use the eBay return shipping label, which the seller did NOT provide until after I returned the item.

I am definitely seeing a trend building up once eBay change their return and performance policy. I read over 20 reviews, and in all these reviews I find a common theme that has happened to me as well. After investing all of money to build my own website on eBay platform, it is time to move on, as I have been losing too much money on fraudulent returns. I am in agreement with all the other negative reviews about eBay's new policies which are hurting sellers. I have bought and sold on eBay for more than 17 years. I have always been a highly-rated seller until recently. The only problems I have encountered over the years is with the few consumers who refuse to take any responsibility on their part of the transaction. With eBay policies now, it's even worse letting consumers run rampant over sellers.

I have been a long time eBay user, and have loved them for years. However within the last couple years I have noticed a HUGE increase of 'scam sellers' on the site. In the past 2 years I have been sold: 1. A laptop that was cracked and malfunctioning. 2. A music box that didn't work. 3. Defective dvds. 4. MANY items from Chinese sellers that were of unbelievably poor quality. 5. Used/non-working cell phone batteries advertised as "new." There have been other things but I can't list them all.

I ordered an item which was supposed to delivered within 2 weeks. The seller didn't ship it for a long time, and I had to buy it from another source because there was no response from eBay seller regarding the delayed item. Finally after one month the item arrived. eBay refuses to censure the seller or even accept my review for the seller.

Avoid seller "qualitycellz" - I ordered a cell phone from him and it did not reach to me. They delivered it somewhere else but charged my account. The seller is noncooperative. Seller has blocked me from making feedback on eBay. Do not go for what eBay rating shows. This is what eBay replied when I made my feedback - "Hi, recently, you opened an eBay Buyer Protection case for New Samsung Galaxy S6 Edge Plus G928v 32GB Verizon + GSM Factory Unlocked 4G LTE. We also received the feedback you left for the transaction, but it's been removed from the seller's feedback profile because of a recent decision on the eBay Buyer Protection case."

I purchased an item which cost only $8.75 from eBay. PayPal declined the transaction. I sent a message to the seller to cancel the order because I faced a problem with PayPal. When the seller knew about that, he quickly opened a case in eBay to force me to pay. ((He didn't ship the item yet, and wanted me to pay))!!! When I tried to contact with eBay customer service by sending messages as I used to if I faced any problem, I didn't find this service. It was probably removed. I found only three contact options: "Ask the Community", "call us", and "call me".

On January 30th, 2016 I had a house fire and had to move into a hotel. Nothing that I sell on ebay was affected by the fire or the smoke. I sell high-end women's fashion, shoes and accessories. On March 12th I was in terrible pain because I was having to watch my 18 year old Himalayan cat die for 2 weeks in the hotel room. It was on a Saturday and just the day before I had to take him to the 3rd vet with whom validated what I already knew in my heart. I had already taken him to 2 other vets and they said that everything was fine. Well it wasn't fine. He was not eating and he was growing weaker by the moment. The last vet told me to come back on the 14th and he would do blood work. The blood work would have been done that day but I couldn't afford it. All night Friday and all day Saturday I was so grief stricken and I truly believed that I was going to find Spirit dead in the hotel room.

eBay - ** joke... Ordered gps smart tracker watch from China. The watch was used and the usb charge port was broken as well as sim card slot. Useless junk. Contacted seller, no response. Contacted eBay - couldn't help me but asked me to open a claim with PayPal. Opened the claim, they told me "wow how horrible. We will be able to help you. You will get your 29.99 back..." Waited a few days. They told me that I have no PayPal account (lol) and that my claim was closed in seller's favor... ** idiots to say the least... Filed a dispute charge with my bank and they have refunded me the money. Stay away from shina and **bay as well as **pal morons.

I don't even know where to start. I've had so many terrible experiences with eBay - I just hope another honest and ethical competitor comes along soon because I love the idea behind eBay but the people running the show clearly care nothing for their consumers and hopefully will reap what they sow. My latest example: I placed an order on 9/13/16. Six days later I noticed it hadn't been shipped yet so I contacted the seller who said he/she would send the tracking number later that day. I never heard back from them. On 9/27/16 I opened a case requesting a refund for an item not received and left the appropriate, negative feedback.

I recently bought what I thought would be 2 Algae scrubber covers (saltwater aquarium product) for 12.99 from someone on eBay, and what I received was just one and I was shocked to find out it was so badly made it wasn't worth one dollar. So I tried to contact the seller and there now seems to be no way to do that directly (no phone or email address on eBay policy) so I tried to contact eBay. I sent a message asking them to call me on their so called help/contact/ resolution page. I know they have my correct phone number because they called me in the past but all I got was a no reply email (I cannot use this email to reply to them) stating that they tried to call me.

Love buying items that I can't find in stores and eBay is the right place for that. They are great at helping you get the seller's attention when they don't ship the item out in a timely fashion. Paypal makes everything easier. eBay is the best online shopping spot for great deals.

The initial purchases are without any difficulties, however I have encountered some problems afterward relative to Q&A. If and when I have spoken with a rep., my concerns were answered in a professional manner. And ensuring if there further questions/concerns. My purchases were auto related and one has to have a layman knowledge of the product in which he/she are interested in purchasing. The site allows one to research to ensure the correct part(s) for the appropriate vehicle. Have knowledge of the product in which you are interested in. Do check other sites. Check the difference between OEM and spin-offs.

Very easy. I was looking for 2 iPhones found them immediately and in my price range.

There is absolutely no comprehension from this company as to what customer service actually is. The most nightmare experience any shopper can have now is to use eBay and for online purchases. The likelihood now in the majority of cases is that the goods you pay for rarely materialize, and even if and when they do, they are rarely are they as described on the website. Electrical items in particular are a major fraud problem. Often if these are new they are imported copies that have never passed any European safety standards, and if you are considering buying second hand or vintage electrical items, these are generally goods which have previously been disposed of and/or salvaged from a skip or reclamation unit.

In regards to item nr 302083134860 on Ebay - USSR DIVER WATCH SCUBA SOVIET ZLATOUST STEEL GENIUNE MILITARY RARITY EXCELLENT (302083134860). I bid on the item and told the seller that I will make payment on the 11 October 2016. The seller then made a case that I want to cancel the transaction which is not the case and neither did I communicate any suggestion that I want to cancel transaction. Ebay then posted me on 2016/09/29 a email - "We want to let you know that frommyrusheart cancelled your order and mentioned the reason as The buyer asked to cancel the order, or there's an issue with the buyer's address. Keep in mind that an unpaid item can be recorded on your account and result in future restrictions to your account. You don't need to do anything else."

BEWARE! BEWARE! BEWARE! eBay is TERRIBLE for sellers. You have NO protection; they can stiff you for $1000s of dollars. I sold a $1000 exhaust and paid $75 to ship it. The buyer did not read the listing, his motorcycle is a different year, he found a way to get eBay to force a return and force me to pay for another $75 for return shipping. eBay policies side with the buyer to screw the seller. eBay did not reach out to me for any information and made the “permanent” decision in the buyer’s favor. I even called eBay proactively before contacting the buyer and they said it would go in my favor.

Avoid this seller savoryconsulting100. I won a laptop from this person. I was suppose to receive laptop by the following Friday. I received notification that item was shipped. After several days of no tracking I contacted and never received any response. After several more days I went through eBay's refund process. After several more days nothing from eBay or savoryconsulting100. I then left negative feedback and less than an hour later I received notification from eBay stating they favored for the seller. I have been following savoryconsulting100 and I am not sure how they do it but every time I see a negative review it somehow gets removed. This is my first time having a problem on eBay. I still think eBay is a great place to get things as long as you don't run into garbage like savoryconsulting100.

I've been with eBay more than 10 years now. eBay used to deliver high quality service, and care about their customers, but lately it's very poor. I brought an item from the seller, and my package is lost or stolen. I contacted the seller, and told me to check with my neighbor, friend or check with local mail office like it's not their responsibility anymore after the item is sent out. If I have to go through so much hassle to deal with this why would I even want to order at the first place.

I am very unhappy with my purchase of a trumpet from elderarrows through eBay. I needed to buy a trumpet for my son who wanted to join the band. I needed it before Sept 15, Thursday, for his 2nd band class. I’ve made bids to buy other trumpets but didn’t win and I was watching other trumpets for sale including the one for sale by elderarrows. The item for sale is a used trumpet and its case. There is no mouthpiece included. The item was advertised as used and is supposed to be "An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used."

I just want to tell everyone what a "TERRIBLE" experience I had in attempting to purchase a $14.95 item on eBay today. I started at 8 am till 9:26 and still no satisfaction, transfer, transfer. I again later that day still no satisfaction. This time 35 minutes. Apparently eBay has decided to make it extremely difficult to buy something and not bidding on it. If this isn't resolved don't waste your time anymore. I'm one dissatisfied customer. (4) chrome Porsche center caps.

Ebay does not offer a 'customer service'! I returned an item because it was not as described. Being small and light I sent it back by first class mail. At first the seller denied receiving this return so I left a negative feedback. She then twice offered to refund but only on condition that I remove the negative feedback - this amounts to blackmail and surely not something eBay would condone - they do! They denied my refund because I did not have a tracking number (not possible with first class post) and removed negative feedback, encouraging seller to be dishonest again to another unsuspecting purchaser. She was then able to resell the item making double the profit, which means even more fees for eBay! Obviously the fees obtained by this seller is more important than their customers or in fact honesty. Do not expect any support from eBay, they do not care about customers only making money, even if it is dishonestly.

I bought a phone off eBay and paid with PayPal. The item arrived missing parts and not working. I asked to return it and eBay told me to ship it back. I sent it back. When the seller received it he lied. Claimed I sent a different phone eBay closes my case as did PayPal. So I lost my 100 dollars and the seller techpayless2013 got to keep the phone and the money. Now he can relist it. eBay, Paypal and techpayless2013 will all make money again. I think it is a scam.

DON'T BUY FROM EBAY. THEY ARE NOT HONEST. NEITHER IS PRICEPOUNDERS, LLC. I purchased apatite rock from Pricepounders LLC through eBay for $18.53. Instead of 3 lb they sent 2 1/2 pounds. I got a return label from them and sent the product back. Pricepounders LLC has not refunded me. They will not respond to my messages. Ebay says they have a money back guarantee. However, they sent me an email stating they have ruled not to reimburse me.

Hi, I have purchase "Micro Sd Card Memory TF Card 128Gb Class 10 With Sd Adapter" (Item ID: 222235979345) with spending 950 on ebay with adonesq8 seller. The given item is not working since beginning at all. As per ebay seller has to refund the balance but no information of seller and he is not contactable at all. Please be aware with such fake seller.

Ebay is all about the money. They send invoices to sellers that are out of the normal billing cycles. They give you an excuse "well it goes by the day you listed". I have never heard of advanced bill. The customer service rep wanted to argue that that's just the way Ebay bills. I will never sell another item on that site. Amazon here I come. Will shut down my Paypal account too!

Has to be the world in the world. You submit data, they say you already have an account and the system keeps looping around. Never ever buy or sell anything on eBay.

Dear Ashish ** and eBay team. I just asked a question to all of you. Ebay and the registered eBay shippers send fake items to the customers. Recently I was ordered one 64 gb Samsung EVO micro SD card to ebay. Item number is 272362492696 shown in ebay website. I ordered and pay money by my card. But unfortunately I received two 32 gb cards. I raised complaint and the ebay team refund my money. And also gifted two 32 gb fake memory cards. Recently I using these memory cards but they don't work.

Colton ** works for eBay. I got bullied by a buyer and I canceled an order and Colton did not take off the negative feedback. One of the other gals that works there said, "don't worry we will take it off." Then Colton refused to help with this matter. He should be fired for treating his sellers like this!

If you are looking for a place to sell items and get ripped off at the same time, eBay is your best option. I have been selling on eBay for close to ten years, off and on. I have a perfect feedback score (close to 1500) and 5 stars for items as described. BUT, as we all know, if a buyer decides to scam you, as a seller, there is no recourse through eBay. They will inevitably TAKE SAID BUYER'S SIDE EVERY TIME!!! I suppose I should actually be grateful that most buyers, thus far have been honest. Otherwise I would have really been up that creek long ago.

When selling an item on eBay, once the item is sold - the buyer has 48 hours to pay for the item. I have been selling on eBay for several years now and I'm frustrated with buyers who do not pay for items purchased. What's even more frustrating is eBay's policy. After 48 hours, I open up an unpaid item case but then the buyer has 4 days to pay for the item. It takes 6 days to close the case without having to pay penalties. After the 6th day, I can relist the item. eBay needs to shorten the time. 24 hours and open an unpaid item case and another 24 to pay -- 2 days total before sellers can close the case to relist it without penalties.

I have been a seller on eBay for years. If I start an item off at 99p and sell it, that's my fault. I am an honest eBayer. This month I have won several auctions and the seller refuses to send it, eBay said they will report seller but what to stop them opening another account if their first account is closed. It stinks. eBay look after those who make them the money. Buyer beware. Shop elsewhere.

eBay has really changed significantly over the years, all in an effort to not only make it profitable, but also to ensure it is a marketplace where buyers are not deceived by seller tactics. When I say sellers, I mean sellers from first time to mega. Particularly with regard to used item purchases. I can say 97% did not have damage properly disclosed or photographed in the listing. By this I mean any damage to an item that has an effect on its value, its aesthetics, it's usability, or its remaining life. eBay sellers excel at photographing an item from an angle that doesn't show damage. eBay sellers excel at posting one photo of an item and claiming it is in mint condition, yet when you receive the item, you find out why another side is not shown. This is not only deceitful, it is fraud. It is rampant on eBay. Counterfeits of anything are plenty on eBay. If they policed their ads, they could find them easily.

Total joke. Sold a computer, checked the feedback of the buyer (take a look at the Feedback: **), he leaves negative every time. So called the third world eBay helpline, understood through the terrible broken third language English that I could cancel the transaction & avoid dealing with this trouble maker. So gave a full refund, with a polite note explaining that I was uncomfortable with his feedback, blocked him as a bidder & offered the item to the previous bidder. 5 minutes later NEGATIVE, SCAVING, FURIOUS FEEDBACK, called eBay, to get it reviewed and removed as promised - oh no, but if that was his experience he has every right to leave this Feedback and we are not going to remove it. eBay you are the worthless scum of the earth - but you own the market you set of **.

I am absolutely dissatisfied with selling on eBay. First of all, you can sell only almost for nothing the lowest imaginable cost and when you get eBay fees and PayPal fees deducted you get nothing at all! Open your eyes! eBay support team is no use at all. They don't even try to investigate the matter and continue sending to you the same template answers word by word giving even wrong information about the date of the listing that caused problem and have no idea what was wrong with it that it was removed and my account banned forever. The only answer you get in each email is that this is permanent decision. So I did investigation myself. I listed my item as usual with photos and full description and got the confirmation email with a gallery photo in it. The next morning I found 2 emails saying that I don't have photos in my listing and 2-d saying that I am indefinitely restricted in selling in this category. Can you imagine my shock?

I bought an Infini Empreinte Speedy 30 at the Louis Vuitton store. Last year I sold this purse to a buyer on Tradesy. My buyer sold this bag on the resale market that led to Smiley7938 getting this bag. She impersonated me by showing a receipt with my name on it and falsely saying she is the original owner of the bag. The seller is committing fraud by pretending to be me on her listing on eBay. In addition, she lied to her buyers to avoid them knowing the bag has been owned by other people before them.

FedEx lost a package I sent through eBay shipping and eBay and FedEx refuses to pay for a lost package. Since eBay and PayPal are separate companies how can eBay freeze my PayPal account??? eBay admits it is more concerned about keeping buyers rather than sellers and terminated me for not selling enough and I have a letter from eBay to prove it. Without sellers there is nothing to buy!!! eBay is a big rip off of sellers' money, due to the loss of the sale/money and the parts you lose. Someone should file a class action law suit against them. I would be happy to join them since there are so many, just here on this site alone.

If you have ever thought of selling on eBay you better be ready to get taken by customers and eBay themselves. Let say you sell an item on eBay that is a $ 1,000.00 eBay takes about 12% of the total amount of the sale including any freight charges which in my business is a little more than I will profit on the transaction will ALL the risk of the buyer not cancelling their credit card charges which happens more than you think and PayPal loves it because they get to hold on to your money as long as the case is open. I have been selling on eBay for about 12 years and am getting very sick of them not caring one bit about the sellers.

First time purchase from eBay (because the item was sold out on Amazon). Although being a bit skeptical I looked at the reviews from the seller and thought to myself "Ok looks legit. I'll give it a go." Besides paying for the item I had to pay another fee for the global shipping company. Almost two months later I haven't received my item. Filed a complaint, opened a case, called countless occasions, contacted shipping courier, contacted seller, but all I got was some shipping info saying that my package was sent to an address in New Jersey. I opened a new case in PayPal and it's the same issues. They all playing a part in one big scam. I feel really cheated and angry. I wish I had prior knowledge about their scams before my purchase. I will NEVER buy from eBay and also I would warn everyone I know not to buy from them. Stick to Amazon. Been shopping there for years and I have never had a problem.

I recently purchased an item on Ebay my past purchases have gone well. On my last purchase the seller managed to string me along in excess of 6 weeks well exceeding the time frame for leaving feedback to his account. The seller does not respond to me now. Time frames have been exceeded. Ebay is not flexible in allowing feedback to this persons account as there is a 30 day window. Not knowing this I accepted a delivery time of 4-6 weeks and am not able to leave feedback in the hope to prevent this person from scamming someone else.

I purchased an item that was sent USPS 2nd day Express. The item not delivered in time. This qualifies for a refund of all postage. The seller refused to refund this postage so I processed a claim to return the item. Ebay found in the seller's favor so I processed an appeal. After several calls to eBay's Help no. they told me to send the item back and I did. Now eBay refunds me for the item plus postage but I have to pay for shipping to send it back. Talk about rewarding a seller who won't cooperate. He gets to keep $386.98 and $49.25 postage that he got back for USPS, plus he gets the item back, and the feedback that I gave seller gets removed by eBay.

After having several outrageous bids from 8,100.to 8,700.00, we received a notice that they were withdrawing our sale because of intellectual infringement rights. Our written sale was no different from anyone else's.

Just had a very unsavory experience with eBay after listing and selling a high ticket item a couple of months ago. I listed a compressor in May which sold for $3500 to a buyer in California. I hired a freight company for $755, crated the unit and shipped it out a few days later. The freight company completely botched the shipment, uncrating the unit and "losing" some of the merchandise before it arrived in CA. The buyer obviously rejected the shipment due to its condition and I received an email that it was rejected and would be sent back to me. Things got progressively worse with that whole ordeal and I barely got back half of the sell price from the company's insurance, but that's a different story. Meanwhile, the buyer asked for a refund, understandably. However, I never received any explanation or photos or anything from the buyer, the freight company or eBay; all I knew at this point was that the shipment was rejected.