eBay Reviews

I got the item back today which was a new model smartphone and open the return package and the buyer sent an empty shell of a phone with screws loose in it. eBay will not protect the seller on any case no matter the situation. They side with buyers 100%. Don't sell phones or gift cards. Buyers buy use funds claim they didn't buy. eBay instantly refunds buyer and you're out the balance of the card as well as what the buyer paid. BS BUSINESS!!!

The core game was going for upwards of 50-100% of the retail value, so I decided to go ahead and bid on the core game plus all of the expansions. I won the bid at $1485.60 on 12/11/16. The seller contacted me and told me that there were just so many items (including fragile miniatures) and he needed to break it up into three shipments. I agreed to it. He sent the heaviest box first with all of the paper goods and it arrived in good order. When it arrives, I sit down to inventory because of the quantity of the cards and pieces, but there is no inventory sheet included. I reach out to the seller for an inventory sheet, he says I should look online.

The final box to arrive had all of the miniatures that he had already assembled. It arrived in a used amazon box and the 20+ miniatures were all stuffed into the box, none were individually wrapped for protection and he used grocery bags and paper towels for packing stuffed in wherever he could do it. There were pieces that were outright broken, many seemed as if they had been broken at glue joints just so they would all fit in the box, and some had ink or paint on them. I immediately filed a return for damaged merchandise and the seller accepted on 12/22/16. The seller was given until 12/28/16 to give me shipping labels to return his merchandise.

The seller tried multiple times to get me to go outside of eBay policy; asked me for my personal email for the shipping labels (at the time I was unaware of eBay policy and that the shipping labels could be delivered through them, but I asked them once it looked like he was trying to start having our conversation through my personal email instead of through the eBay message system). Tried to get me to pay for the shipping twice (eBay policy states that damaged items should be returned at the expense of the seller).

Had me get quotes for shipping the boxes and then only sent me a shipping label for the big box with the core unit and not the other two boxes including the one with damaged goods (claimed he was overseas and his card wouldn't go through for USPS, even though he had asked me to get all three quotes at FedEx). Tried to tell me that I should ship the first box and he would worry about the other two after 1/2/17 (I didn't feel right about that, especially with the deadline that eBay had set for the 28th of Dec, and eBay verified that that was not how it was supposed to be done).

Tried to tell me that he had talked to eBay and they said that it would be ok to just send one box now and worry about the rest later. (This conflicted directly with what eBay had told me and advised to only mail the boxes when I had all three shipping labels. They also note every time someone calls on a high value claim and what the call entailed, but there was no record of them telling him that this was ok.) Tried to get me to give him my PayPal info. (I didn't use PayPal to purchase the item. I used my bank card directly through eBay, and eBay once again stated that I should not give him this info.)

I reported all of this to the eBay High Claims Department. Every step of the way they supported my claim and told me that I would receive my money if not from the seller, then through their money back guarantee in the timeline stated by their policy. This is where it all starts to unravel. Miraculously the seller is able to get me all three shipping labels the evening of the deadline. I get them out within the hour of receiving the labels. The boxes arrive back to the seller on 1/3/17. I receive no update from eBay stating that he has confirmed delivery. I message the seller on the status. He says they have arrived with minimal damage and that he would inventory the next day.

I once again call eBay to give them the tracking numbers for the returned boxes and to make sure they note that the items have all been returned and to also ask about his inventory comment, because I had requested an inventory sheet from him when the box first arrived and was not given one. They say they have it noted in our messages and that I do not need to worry.

EBay tells me that the seller has until 1/11/17 to refund my money. If I have not received my refund by that point, they will step in and render judgement in my favor and I will receive my money through their money back guarantee on 1/12/17. I receive an email from eBay on 1/7/17 stating that an e-check has been initiated through Paypal for my refund and that it should clear on 1/11/17. The morning of 1/11/17 I check my bank account and it has not been deposited nor are there any deposits pending. I did however have an email from PayPal saying that the sellers bank had denied the funds and that they would try to get the funds again in 3 business days (1/17/17). I immediately call eBay to update them with this information from PayPal.

EBay now starts to play a different tune. Where they first told me that if the funds hadn't cleared by 1/11/17 that they would have my funds to me by 1/12/17 has now been changed. They verify that I was told this but apologize profusely because the e-check status is pending and they will wait until 1/12/17 to see if the funds clear. If they have not by 1/12/17, then on 1/13/17 they will render judgement in my favor and have my money refunded to my account through their money back guarantee in 24-48 hours (or by 1/18/17 because of the MLK holiday).

The money is not deposited on 1/12/17, so on 1/13/17, I call to verify that we are all good. eBay claims that yes, they will file the judgement and I will have my refund by 1/18/17. I wake up this morning, I check my bank account, my refund has not been deposited and there are no transactions pending. I call eBay High Value Claims department to find out what is going on. Once again, their tune changes a little bit further.

They claim they submitted the judgement to give me my refund, but it was denied because the e-check still says pending. I ask why that concerns me anymore, because the seller had his time frame to have that money back to me (this was the time frame laid down by eBay and their policies). He missed it. He even missed the extra day that eBay gave him to clear it. I was told that at that point his financial obligations to me were null and void because I was now under the eBay money back guarantee and that eBay would give me my refund and they would settle up with the seller.

They once again take accountability for telling me one thing, but then apologize profusely because they are now going to wait until 1/25/17 to see if the e-check clears. And now, where in the past they told me that I dont even need to call in anymore because they are going to take care of me. Now they say that I should go ahead and let them know when I get an email from PayPal stating that the sellers bank has denied the funds for a second time.

So as of this moment, I'm still without my refund. The seller has already resold the item (which I reported because he didnt bother to mention in the item description that it was damaged, but instead tried to brush the "possibility" of damage on future package carrier, and I didnt feel that he should be allowed to dupe another buyer), and eBay had gotten their commission twice.

So to break this down here, only one party involved out of the three (myself the buyer, the seller, and eBay) has actually done what they said they would within the eBay policy that they laid down. I won the bid. I paid what was owed. I worked with the seller when he stated that he needed to send three shipments. I waited to close the case until I received all of the boxes, and when the final came in damaged, I reached out to the seller. He said he would accept the return, so I filed it through eBay the way their policy states. I followed everything eBay advised me to do through their policies.

The seller tried to go outside of eBay policy multiple times and they eBay knows it. EBay set deadlines and broke them. So out of the three parties involved, the only one that has continuously obeyed the rules and regulations set down by eBay has been me and I am the only one who has not received any of what was promised. Or to put it another way: Seller = +$1485.60 - cost of shipping x3 + $1400.00 (sale to second buyer). EBay = Commission on sale of a $1400+ item x2. Me (original buyer) = -$1485.60 - item, but at least I have a handful of empty promises and the eBay money back "guarantee". I have strings of emails that include the conversation between myself and the seller, and myself and eBay if verification is required.

I tried to get them to verify my identity with all kinds of personal information SSN, DOB, etc. but they would not even try. They went so far as to tell me I am banned off eBay forever and to have a good life. What a sorry excuse for a company. So it is possible to shut down anyone's account if you know just a little info about them, which all of this info eBay happens to provide anyone who buys something from you. This is the worst security practice ever.

But the last straw was when they protected a top rated seller with 100,000 transactions and 200 negative and neutral feedbacks from having to refund me 7.00 for a broken Batman vs Superman 2-disc DVD set because I sent it back 1 day after the seller's time frame. They removed my feedback to him seconds after I left it. As my only recourse against the seller that's when I got fuming mad and decided to leave if that's the way they treat me. I've had enough. And then the constant harassing messages about the same computer mouse to my email about 20 times probably from the same customer service agent. Every employee there is Asian.

They are pro-seller and anti-consumer. It was like they wanted me to leave. I saw a commercial where a company's motto is every customer matters. It's definitely not eBay's motto that's for sure. All for 7.00 and a feedback I hope they think it was worth it. I was very sad, upset and mad. I didn't want to leave but you can only put up with so much before you say enough. Thank you, Thomas **. I don't have an order number. I don't know what that is.

In the meantime eBay has held onto the amount she paid and won't release it for 6 weeks from the time she filed a case which the same day I responded back to, oh she waited 2 weeks after getting it to file the dispute. I believe eBay only allowed me 3 days haha she get 6 weeks! I have called eBay and they are no help for us sellers. They informed me if she doesn't reply in 6 weeks they would close it out. They also told me if she sends it back no matter if she used it she will get a refund. Yep that's right she can use it and wear it and return it and get her money back. I see she purchases a lot of nail polish, cosmetics and clothing by looking at her feedback and seeing what her sellers are selling.

There is unfortunately no way I can see if she does this to other Sellers. Ebay doesn't allow Sellers to leave derogatory feedback only positive. It's sad to say after all the money in fees I have paid eBay and PayPal (eBay also owns PayPal ah double dipping) I am now planning to start my own website. I see the Sellers mean nothing to eBay only a few dishonest customers. I feel bad because most people in general are honest but it's always the few bad ones that spoil it.

This is not right... I legitimately won these items and think the buyer should be bound to keep his end of the bargain and send me the items I won. On Jan. 7th 2017 the seller opened 20 Unpaid Cases against me with eBay. On Jan. 8th 2017 I went into each case and Re-Paid for all 20 items one by one and this time was able to use my debit card for each payment. The same day the seller opened all the unpaid cases against me he sent me an email saying I had not paid for any of the items. He is the one who denied payment the first time then changed his accepted payment method when I paid him a second time.

I have been on the phone with eBay several times and although they show I re-paid for the items my account still shows all 20 items as being Un-Paid. I have also talked to Paypal to let them know of the issue I am having with this seller. Unfortunately, eBay has not been much help to me with this issue. I was even told by an eBay specialist that the seller could use whatever payment method they wanted to and there was not much I could do.Paypal put a hold on the seller's account and he has to contact them before he can accept the second payment I sent. If the seller does not accept my second payment my account still shows the items as being unpaid and my account will be affected. Paypal told me if the seller doesn't contact them in 10 days they will just refund my money. The moral of this story is that either way this goes the seller Wins...he is getting away with this. I am very upset with this treatment and considering not using eBay in the future.

Fast forward to January 2017, eBay sends me an invoice for the item cost. I contact them and say, "I have been waiting for the item to be returned then I will refund money." They say, "Sorry, too late. We closed your case and it's been past 30 days," which means that I am screwed out of my item and the cost for the item as well. I explain that I have been in contact with them since day one and I've been a loyal customer for years. "I'd like to speak to a supervisor." Nope. I just get transferred from one person to the next and they tell me, "Sorry. It's over 30 days." It's basically robbery. They took my item and my money. What they did was lose a loyal customer. I would NEVER recommend eBay.

I had 227 - 250 = 23 more open spot to list in. I was also on the phone with eBay's customer service and he said to end them before being charged. On Jan. 9, 2017 all my items in the eBay store went into my unsold. "I didn't end anything." I was listing items into my auction. When I went back into my store they were gone. Since Dec. 30 or 31, 2016 I was told by 3 people I would get a call back. 1 by customer service, the next 1 by a supervisor, and 1 by a US call center. As of this date all of my item but 39, all of my items are got and in my unsold. Now I have to use my store free insertion promotional to put them back into my store. That is like paying a store fee 2 times. $24.95.

Once again. I have made a living off eBay. That was my income. I love eBay. After I get my coin back (if I do), I'm closing my account. I'm in sales and bring their name up to my customers for parts, remotes, etc. almost everyday. What they just did to me is as bad as Hillary and her lies. I put no returns because the auction was plain and simple. It's a 2015 Silver Eagle with 24K on one side. When I talked to them they recommended I refund the money. TOTAL horrible company. Thanks eBay. Friends, NO More **. I even sold 2 of 25 Donruss Prime Cuts Home Jersey Babe Ruth museum cards on there. Wow. It's all about the new customer.

Even though the unauthentic brushes had everything identical to what an authentic brush would look like. Even with this information ON FILE, Ebay refused to refund my money unless I returned the item. I am so angry with Ebay for not being sympathetic with me in this situation, and I will never use this site again for purchasing designer items.

eBay's refusal To remove this crook and their listing, makes it more and more Difficult to sell quality products on eBay, when they allow a Crooked thief to represent a cheap, and shoddy product on eBay for a cheap price, as a classic, American made fine item. This makes me angry!!! I wish to thank ConsumerAffairs for this opportunity.

The basic MO of the mooks and ** at eBay is to parrot back what you've just told then, they give (incorrect answers) to questions you've never asked. Then start the whole process over again. When you do reach someone who seems to know something you'll find out later you were given the wrong answer. The eBay staff is almost completely from the Philippines or India without any chance for US support. I was just given an incredible two week runaround by a UK seller at eBay. As a result I just canceled a UK purchase. These are mooks and ** who work for an organization that does not want qualified personnel (too costly). This cesspool of stupidity is indirectly part of the dumbing down of America.

The breakage in the pieces I've received was easy to photograph. If it's something you can't prove forget it. You'll lose the case as a buyer. My last experience was so bad that I may never buy anything from eBay again. Beware cagey sellers who will deny everything. Beyond belief bad is the standard here, heavily weighted in favor of the seller. If you only buy sturdy items from highly rated sellers you should do OK. Any contact with the mooks and ** will take you down.

Third rep argued that she couldn't remove it because it was Ebay policy. I demanded to speak to her superior. She took a phone number to have someone call me back. I received a callback from a supervisor. He said the same as the third rep. His solution was to open another account under another email address. Wow, a real honest solution. I wonder how many people with large amounts of negative feedback fix things this way. This is what we get for not doing business face to face. Buy local!!!

Problem is, only one of the pieces is returned. I call eBay. They tell me that I have to get the buyer to admit that he doesn't intend on returning the other piece. Ya, fat frigging chance he will do that. The buyer, of course, lies, and says that he returned both pieces. The buyer has NO INCENTIVE TO TELL THE TRUTH. EBay takes him at his word. I am out half of the product, and all of the money. EBay is a scam. They essentially help buyers defraud sellers. I am closing my account and will NEVER sell on eBay again!!!

I called eBay today because I received no email. I told a supervisor I made a new purchase based the employee's assurance the appeal would be allowed. The supervisor said she was sorry but the appeal was not possible. She said they would use it as a coaching opportunity but nothing else could be done. I ask her if that meant eBay would not take responsibility for their employee costing me hundreds of dollars by giving me incorrect information. She simple restated the policy and said she was sorry I was frustrated.

I would really like to know who "Champagnecream' is (Whoa what a username??? The visions I'm having) and what did miss champagne sell I wonder?). This really is one for the books. The acct is under my email address, the acct info had my birthdate and home address so they are insisting I set this up...hmmm I think I would remember that. So still not sure what to do right now. Was my credit compromised? Has someone stolen my identity? They at eBay did not give me any answers. Just kept transferring me from one dept to the next. Now what? I hope I get what I ordered today. What a mess...

In addition, they do not allow for actual appeals, only appeals that they feel will be resolved in the user's favor. I have 100% positive feedback and have been a member since the early 2000's. I explained this to four different employees who would not let me know what I was in violation of specifically, and just that their decision was final. I feel that this is not a good transparent business practice.

Horrible, just horrible. I am not only behind on my mortgage because of you, but I had to renegotiate a lot of debts that I need to repay back. Some that are even sending me to collections because I can't make payments on time. All thanks to the fine and dandy eBay. Way to go eBay. You are proving why many people are going stealth to counteract your policies. I myself am one of them and have enlisted Auction Essistance to help me. Your customer support is a joke and the way you handle claims is an absolute joke. You make it so easy for buyers to take advantage of sellers and scam us out of the items and money we work hard for. We the sellers are the reason you became where you are.

My next step was to contact customer service. I have had somewhere between 5 and 10 messages from them. The content of which ranges from asking about the details of shoes (I haven't ever purchased shoes from eBay), calling me the wrong name, opening and closing messages with completely different names, and asking why there is a London address on the Royal Mail proof of postage (this was the address of the post office it was sent from). At the moment I'm stuck with them claiming I need to have every single line from the large Chinese return address (which includes Chinese letters) on the proof of postage. This is not what Royal Mail issue as standard as mine just has a postcode and tracking code on it (which they claim they can't find on the receipt either). By far the worst customer service I have ever dealt with. Left out of pocket and out of principle I will never be doing business with them again.

Few days later 2 books show up from Amazon. I am confused about 2 orders from Amazon. I figure out by tracking # that one was this BS Seller order from eBay, both books came in identical shipping boxes from Amazon Fulfillment services. This F'n seller had ordered the same book from Amazon and shipped it to me at a higher price after I asked him to cancel it, since he could not supply the book. I request a refund from eBay after several msgs to seller, NO RESPONSE from seller. Now going on 3 weeks, have called eBay 3x try and resolve the UNFAIR treatment of me the Buyer with a perfect track record of paying on time, etc. Every phone called ended up in the Philippines call center, a complete waste of time. VERY OBVIOUS that eBay DOES NOT GIVE **, regardless of the Seller's mishandling of the transaction! I am told I have buyers remorse, "Sorry can't help you."

ON top of that they send me a return shipping label and after I return the book I get hit with a $10.15 charge on my PayPal account from eBay for a $26 book order. UN-** Believable, spoke with another supervisor at eBay in the Philippines call center, that ** kept insisting that the eBay order could not have been fulfilled by Amazon even after I stated I could prove it. Again, a total joke and now I am disputing the PayPal charge. I refuse to pay for the return, especially when eBay and the Seller screwed this up! Besides eBay never informed me of the cost, hell I could have sent the Amazon book back instead of getting screwed for another $15 in additional costs and the headache. EBAY is a JOKE and if you ever have to deal with them good luck, they could care less!!! AMAZON has always treated me very fairly and great customer service, no BS ripoff return charges, etc. BEWARE eBay is VERY ONE SIDED AND PROTECTS SELLER!!

I am sick and tired of eBay protecting the buyer and the seller getting screwed. This has happened to me about 30 times in 2 years. The buyer can leave bad feedback on the seller but the seller can't leave bad feedback against the buyer like you could do years ago. This is costing me time and money. So I took off all my listings on eBay and I will no longer do any business with them. I would recommend if you want to sell items stay away from eBay because they will screw you. This all happened to me on 12/23/16 and I also cancel my accounts with PayPal and I had to go to the bank to cancel my checking account and open a new one because PayPal also had my debit card and checking account number. If someone would like to ask me any questions feel free.

Example - I purchased an item on eBay in euros w credit card (not through PayPal). Instead got charged in dollars with a very unfavorable conversion rate. eBay purchase screen only had euros listed and no indication of conversion with an extra fee. Called eBay, they told me to look at Order Detail screen. Screen show amount in dollars with an amount of 154 dollars less than what I was charged on my credit card. Answer from eBay: "This is not our problem, PayPal is our payment processor, you deal with them." They could not explain why I got charged more than their screen shows and refused to get on a call with PayPal and me. Of course PayPal told me they process instructions from eBay.

EBAY: PLEASE TAKE OWNERSHIP OF AN ISSUE. CONTACT PAYPAL ON YOUR CUSTOMERS BEHALF, RESOLVE IT AND GET BACK TO YOUR customer. This is customer service 101. No other vendor would tell their customer to contact their payment processing provider. They take responsibility for the transaction end to end. Also eBay, please update your credit card payment screen to warn your customer that payment will be done by PayPal and foreign currency payments will be subject to an additional fee of .25%.

Anyway, it was a Sunday, and eBay said they would be in touch within 24-48 hours with a decision. I checked in later that evening and much to my surprise, eBay said I would receive no refund, and I couldn't return the boots. They said the boots wouldn't be in the same condition as when I received them. Any company knows that there are lemons in any product, and that's why they have fair business practices to deal with these. I'm told that I can appeal, but know I will be shot down like all the stories I've read here in ConsumerAffairs.

I'M MAD AND ANGRY AND FRUSTRATED AND FEEL LIKE I'VE BEEN WRONGED but don't feel like there's anything that I can do. I don't think it's just Star City Traders. I feel like eBay, WHICH IS ALWAYS CHANGING ITS USER AGREEMENT, IS THE CULPRIT, and has sided with the seller for its 10% and will only get worse as time goes on. It's time for me to end my eBay and for sure I have mixed feelings. I have bought and sold over 200 items in my 12 year run. In ending, beware of eBay and Sorel boots. They are not what they used to be. Not even close!!!

I called eBay four different times about this issue and they told me that this hold was because I had sold only 3 items on eBay and needed to build a favorable account. Now I have been with eBay for 8 years and have bought 100s of items, and have always gotten an A+ from the seller, and on all 3 items I have sold I have gotten 5 stars feedback. I feel that this hold was and is unfair, and should be illegal to hold money that is NOT EBAY'S.

A couple of days later put it through the washing machine, it look like some fabric actually melted and holes everywhere. So I contact eBay, and eBay says to resolve with seller. Seller provided an address for this shipment for me to send to, right away I know something is up. I contact eBay to ask for my money back from this bait with ad stating high quality shirt and switch with dissolve with water T-Shirts. I immediately went to eBay and found out the ad was removed. Had to go through resolution center to file a complaint only to get reply "you washed T-Shirt so it is not in original condition so it invalidates the Money back guarantee." Imagine that washing your T-Shirt once invalidates money back guarantee, when this should be quality issue.

No more business with eBay. I do all my selling and buying with Amazon for years and never experience anything like this. But every single time I have my business with eBay, it has always been hectic. You lose my business forever, eBay. For management, if you want to stay in business, you should improve on your online system and your customer service how to assist your customers. Never tell customers to solve it by themselves. So what is the point to have customer service?

Now I've been a locksmith since 1994 and all locksmiths are lic and pay for these laws like selling picks on ebay is supposed to be against the law so the super had a real attitude like to say do something if you don't like it its ok for others to put high security stuff up there but other put non high security stuff up there and they shut you down. I think its called a kick back maybe from china or I'm not selling millions of dollars worth of stuff so they not gonna turn their head on me but will for china I'm sure. I would like the whole locksmith site shut down and revamped. Show them what high security is verses non high security.

I phoned and complained that I had been given zero notice nor any indication the customer had done this and was assured that despite there not being enough funds in my PayPal account to cover the refund that they COULD not take this money from my bank account linked through PayPal. The deficit would remain until I paid it. Needless to say within 5 days eBay had charged my bank account and still failed to remove the deficit from PayPal, unknown to me. As it happened the phone was still under warranty from the business I had originally purchased it from so I had returned it and received a replacement device as they themselves are unable to deal with bugs in Android updates.

I decided to then sell the replacement device as well on eBay only after the sale I now have no money in my PayPal account. I have been charged TWICE for selling two different phones and received a grand total of ZERO - the payment does not even showed up in my PayPal balance. I then complain to PayPal who ask me to send them a screenshot of the payment taken by eBay from my bank, which I do. They also say that on their system the refund to the original buyer has not been processed by eBay and that I should contact them. I do so and eBay assure me it has been, and it does in fact say "Case closed" on my account.

Basically I am using a checking account to do this with a small overdraft and am now incurring charges because of eBay/PayPal because I am over my overdraft. This is a direct result of weeks of incompetence on the part of these two companies. Is it my responsibility to "update their systems" myself? Do I have to telephone them and provide DNA evidence and a retina scan every time I transact online? Tracking codes, signatures, return periods... I have literally crossed every T and dotted every I and have an above standard reputation.

These two companies are laughable - they have graduated from withholding money to basically stealing it and I'm done with both of them. I intend to complain to the financial ombudsman over their conduct. At no point were eBay authorized to take money directly from my account. This is financial fraud and I've had enough of it. If I have to contact a solicitor to get this matter resolved I will and I certainly won't be using either service ever again.

I called eBay customer service and asked them to open a case to have my money refunded and they tell me they "can't do it"! When I reminded them of the "buyer protection" disclaimer on the item listing as well as the "money back guarantee" they say--"it's up to the seller to 'cancel' the transaction... and we have to wait and see if they're going to send the item". eBay customer service HAD VISIBILITY ON THE MESSAGE FROM THE SELLER informing me that the PRODUCT WAS NOT AVAILABLE and that they are willing to give me "store credit"--that CLEARLY shows their intent of NOT RETURNING MY MONEY!!! And eBay says "Let's wait 7 days". ARE YOU KIDDING ME??? YOU OFFER MONEY BACK GUARANTEE AND BUYER PROTECTION BUT YOU DON'T HONOR IT!!!

Unbelievable! When I told the buyer NO returns the buyer open a case. I called eBay and their resolution was to refund the buyer! I requested to send pictures of the shoes, gave logic reasons why not to refund the money, etc. eBay decided to refund the money anyway. I had no say so in the matter. It was obvious this buyer new eBay policy and took advantage of it. SELLERS HAVE NO PROTECTION FROM DISHONEST BUYERS AND EBAY DOESN'T CARE. Do not use ebay to sell anything. I cancelled my account with ebay. Never again!

Why would I ever use their service again? I won't and closed my account, which they said would take them 60 days to accomplish. Then I checked the package status from the post office and found that the "Unit" the package was delivered to was the local post office. Goodbye eBay. Their system screwed up, they didn't care. Goodbye eBay.

A week after this takes place a case is opened against me in PayPal. The buyer indicates they received the refund for the item but did not receive the refund for the global shipping payment, which I do not control. I call eBay and speak to a rep and then a supervisor. They refused to do anything at all to help me and said PayPal had to solve this. I asked them to make a conference call and invite PayPal and they refused, so I then called PayPal, who made the conference call and spoke to eBay. Still eBay refused to take care of the problem and even the PayPal customer service agent was shocked.

At one point during the call I told them about the promise made on Facebook by eBay, and the reply was that eBay would never communicate with anyone thru Facebook and they would not ruin their reputation making a promise like that, which was telling because he basically stated that eBay would never willingly admit to a mistake and agree to fix the damages at their expense. I asked to speak to another supervisor and he refused to transfer me, stating I needed to wait 72 hours for a return call. This is the latest in a long line of horrible customer service I typically receive from eBay.

But this seller claimed so many things in her private messages to me including things like "This is the first time I wanted to try selling in India but you shut down my shop before that", and then made other contradictory statements like, "You did not pay me for shipping" and blah blah. Hey, eBay India does not charge their buyers for shipping. The Drama Queen! Hey, if this Ms. Babita ** had been a good seller, she would have never dared retaliate and would have read the rules before joining the eBay India bandwagon first. Also, the main motivation for buyers is the FREE SHIPPING and not hidden charges for postage, etc. It's mostly included by the honest Indian sellers in the product cost itself. Even eBay told me on the phone that I have paid all my dues but this lady gets all retaliatory on me, doesn't think of the payment I honest made against the goods I purchased from her, etc. But eBay India supports her nonetheless.

When I wrote a complaint against her on the eBay forum, they are saying that it's against their "policies" to name a seller openly and edited my comments to remove her shop's name but yeah — they will tolerate it if a seller gives negative feedback to a buyer under the category of positive feedback and harasses good buyers! Their written policies are very clear but contradictory to how the problem was tried to be resolved on the phone - their policy clearly states - No seller should leave their buyers negative feedback - but the eBay staff tells me on the phone - anyone can leave anyone else any feedback they like. I wish they would go back to their USA — wherever they came from. There is absolutely no buyer protection. Just seller protection. How do you think customers will be happy?

If they want to save on taxes fraudulently from the USA, they can continue to stay in India. Otherwise, let them roll up their sleeves and prepare to leave my country. No other seller had done this to me before. This female seller claimed that she was born in India but has been to several places, etc. and that she still knows India in and out but she didn't seem to be able to predict that India Post is not being honest. At least, she could have done her homework before entering the Indian market about customer preferences, problems, etc. Plus, my postman is also constantly bothering me by saying that I need to stop complaining to India Post on their website because he is "honest" and did not steal and blah blah. I gave him another chance but the packet comes torn at the top.

I have lost around 200 GBP (Great Britain Pounds) while trying to buy artificial jewelry from the UK before... thanks to India Post's greedy employees. However, the honest seller from the UK thankfully refunded me or else I would have lost a huge sum of money. Plus, India Post had once stolen laddoo Prasad that came to me under "Registered, Speed Post" from the Mahakaleshwar Temple and they conveniently blamed it on the "rats." Thankfully, I noticed that the packet of sugar cubes that the temple had sent me was intact. If it had really been rats, I am sure those things wouldn't have spared even the packet of sugar cubes. I would strongly urge Indian sellers to continue using FedEx and BlueDart as compared to India Post. I am really getting tired of all this. Now, this seller has defamed me publicly but eBay is okay with it.

I would also urge buyers to stay away from this fraudulent seller "Tikis Handicrafts." If I really had a problem with the items, I would have sent a photograph and made a refund claim but since the product was perfectly alright, I did not do so. The package was torn though!!! I paid the seller INR 650 now, calculate the cost of raw materials for making jewelry it barely comes to INR 40 or 50. Plus, if they ship in bulk with private couriers, what do they lose? They get discounts. They can happily keep their profits and also save on shipping but this stingy seller sent it by India Post. I initially did not object because I decided to give my postman one last chance but the packet arrives torn still. Then, when it comes, I realized it is high time to stop allowing eBay sellers to ship items by India Post. So yes, I make other customers aware through a neutral feedback.

My intention was never to defraud the seller but she starts pouncing on me with accusations such as "I am shutting down her shop" and blah blah just like the foreign returned seller that she is. She uses big words to get her way! I am not one of those dishonest buyers please! Before anyone else can pounce on me, think! I have always paid my dues to eBay sellers and my records have always been neat. If I had really not paid her, she could have left me a negative feedback even if under a positive category but she got all vengeful and retaliatory just like a British Colonialist would have done to Indians back in the day! Wow! She even told me that she had "absolutely NO problems while selling her goods abroad." This is India - not abroad! If she is such a good seller, why doesn't she go back to wherever she came from? Seriously!

This business should be sued by a class action lawsuit by a lawyer for fraud and it does not back up with a money back so they say, they use PayPal to collect funds and PayPal is an account they use separate from eBay. I also bought a Brother printer and it was sent back to the seller by the postal service for some reason and I asked the seller to send it to my home address instead or refund my account and eBay will not refund my account or the seller for an item that I did not receive. I will call my credit card and see if I could get a refund? Or I may have to take eBay to small claims court. I also already filed with the Better Business agency.

I contacted the seller, they said the order was delivered and confirmed that the address wasn't the full address given on the order. The seller would not offer any compensation for their mistake. I contacted eBay customer service, they said the order was delivered, and there was nothing they could do. I was not impressed with the customer service, and insisted that they needed to contact the seller. After a very long conversation, the lady reluctantly agreed to write an email to the seller.

Cut the long story short, eBay closed the case and eBay's Money Back Guarantee Scheme doesn't cover my case as the goods were delivered, but they never looked into the reason why I did not receive my order. They asked me to speak to the seller direct, but they won't speak to the seller on my behalf. I feel that eBay customer service favours the sellers over the buyers, as they charge a fee to the sellers after a product is sold, but they don't think that without the buyer's, nothing will get sold! I feel that my case had been handled by eBay unfairly.

The responses from eBay customer service appeared generic and not specifically written to deal with individual cases and one of the responses had many spelling mistakes! That does show their careless attitude towards their work. I am a consumer and paid for the goods that I ordered, but I did not receive my order, I should be protected by eBay. I do not feel eBay treats sellers and buyers equally. EBay should handle the case based on the fact that the seller did not follow the buyer's instruction, therefore it resulted in the goods gone missing. I bought other items on eBay with the same address and they have all been received except the order in question.

They go ahead and refund the buyer, from my bank account, remove the money from my Paypal account and keep both refunds! I have called ebay and paypal, had a conference and they keep saying the same thing, we only refunded ourselves once, so how come my paypal money is missing! Beware of ebay, this is the second time they are doing this they refund the buyer and keep money for themselves too.

I am very disappointed as I have been asking for a refund for a month and they the send an email stating that they stand by their decision that they will favor the buyer, that is okay, but for a double refund? Why? Both amounts show that they cleared to Ebay INC. Beware, look at your refunds and check both paypal and your account if it is linked to paypal! I am highly disappointed by the way this issue has been handled.

I ask how could they sure that I'm selling a fake brand if the item itself came from the original manufacturer and I have a complete receipt (online and store receipt). Their explanation doesn't make sense at all and they can't help me. I said "can I relist now my item with an original receipt attached?" They told me NO...not at all. Then they suggest next time when I list my other item I make sure I also include the receipt. I agree but I told them I'm going to cover the amount...then they said no again, the CSR told me to not to edit or hide it all. I never heard that policy before nor I couldn't believe that I'm talking to normal person. This sad incident force me to not to sell at eBay anymore and will find an alternate to sell my products.

I called their third world customer service only to learn that there had only been ONE breath of the account and my information had never been changed, updated, anything. I verified my address, had to correct the woman on what my name was, and gave them all of my email addresses I use that should have been on the account. And then it came to my phone number. The number in the account is not a number I've ever owned. Ever. Because it wasn't the same number she supposedly couldn't verify my identity. I've so had it with eBay's sloppy crap - that they couldn't even handle it when my account was breached the first time and actually put the responsibility in MY lap after I'd handled it and had the nerve to say it was never handled in the first place. eBay lost me as a customer. With their terrible security and crappy business practices, how long until someone uses them to clear my bank account? No. Just. No.

I asked to speak to a supervisor and was told only one working (Saturday) and they would have to call me back with 24 hrs. Received a call back from another sales rep, not a supervisor. Was advised again that the decision was final (too bad so sad). I mentioned that the eBay Rep should of advised me that by taking it to Apple I voided the eBay buyer protection plan. I made it clear to the Appeal Rep that the Rep did not do her job. She then said they will talk to her to make sure she does not make that mistake again.

Although we've taken steps to secure your eBay account, your personal email account or third-party listing tools may have also been accessed without your permission. Please change these passwords as soon as possible. Once you've secured your personal email account and third-party listing tools, please change your eBay password: ..."

Upon contacting eBay by telephone to determine what had occurred in regard to my account, the agent repeated the statement to me that they had reason to believe the account had been used fraudulently and I needed to change my password. When I pressed them for details of what they had discovered regarding my account, and after being transferred to a second office and agent, the 2nd eBay agent admitted to me specifically that there had been no fraudulent activity on my account, but that their security program sends that message out to various accounts so that they can get the patrons to change their eBay password.

In short she admitted to me that eBay had lied to me (and I used that word and made that accusation to her) about the fraudulent activity on my account and had changed my password without prior contact to me and without my authorization so that they could force me to change my password - all in an effort to support their company's security desires. She also informed me that they would like all of their patrons to change their password every three to six months.

When I demanded that they reinstate my account password and allow me access to my account without having to change my password, she said they would not do that and that if I did not change my password I would no longer have access to my account. So, eBay lied to me about the fraudulent activity and locked me out of my account until they could force me to change my password. The result was that my snipe software was locked out of my account this date and I lost a very favorable purchase on eBay for an item that my attempted bid would have purchased, and that cost me at least $60.00 - $100.00 in price benefit should I now buy the item elsewhere. I have had an account continually with eBay since September, 2002, and I have a 523 red star status with a 100% positive review. This is the first time they have seen fit to treat me this way and it may well be the last time I deal with them. I hate being lied to.

This report contained a detailed listing of stolen items that had been sold or were currently listed for sale on this selling page. I was informed by eBay representatives that it would take 7 to 10 days for the report to be processed and acknowledged. Weeks passed with no acknowledgment as I watched our personal belongings being sold to unsuspecting buyers all over the world with no response or action taken by eBay despite acknowledgment of receipt of the valid police report. I continued to contact eBay daily, distraught as I watched our personal belongings being sold on accounts belonging to this individual and that of his brother, one by one. It was not until the second week of March that I finally made contact with an representative named Lisa who acknowledged the active report, apologizing profusely for the lack of responsibility and action taken by eBay and worked with her supervisor to immediately suspend the account.

The "hitch" was that my account, which supplied 50% of my monthly income was affected as well due to the fact that this suspended seller and I had at one time shared a physical address and IP address. I again began contacting eBay daily in an attempt to rectify this problem. Despite the fact that my sales had literally plummeted to a trickle in the weeks following the suspension I received constant denial of any correlation between the two events until the last week of March 2015 when I spoke with an eBay rep who acknowledged the obvious correlation and also informed me that this individual had managed to maintain an active link between our accounts via personal information which was being used without my consent. I was confused as all of my information was new.

Bank account information, credit cards, email addresses etc. all had been changed due to the fact that this individual had also committed fraud on my bank accounts and they were closed per federal law. I also spoke with eBay Trust and Security that night. I was informed that this individual was using my IP address and computer ID number from a remote location! I have no working knowledge of internet identity theft, or how any of this is possible from a distance that minimally was 50 miles from my home but was assured that is possible and was in fact happening. I was advised by the T&S eBay rep to contact my internet service provider and request that my IP address be "broken". I did this immediately as well. For a few months it seemed as though my account and personal information were finally no longer being tampered or interfered with.

My sales returned to normal and life was moving along smoothly. The individual had been formally charged and arraigned on two counts of felony larceny in June of 2015, one of those charges directly involving the theft and subsequent sales of our personal belongings on eBay. In July of 2015 I noticed a sudden decline in sales once more, literally overnight. As it turns out eBay had reinstated the suspended selling account! I was in disbelief and contacted eBay many times regarding the reinstatement of an account directly involved and related to felony larceny charges and the fact that once again, I was obviously linked and being negatively impacted by activities of this unscrupulous individual.

It was at that time that an eBay representative informed me that I would need to clear my name again. Although I have documentation from the District Attorney's office that would provide a clear picture of perpetrator and victim I have never been allowed to provide eBay with this information. My once successful selling account declined steadily until it was no longer profitable for me to remain on eBay as an active seller. On October 29, 2016 with roughly $13 in total sales in the previous two weeks I removed any remaining listings from my selling account on eBay.

I am not angry, but can only shake my head in disbelief. In addition to the loss of my home, bank accounts, and personal items, many of which were part of a collection amassed over 30 yrs, I have also lost the business that I took great pride in and had worked diligently to build after coming home from work, and on weekends. Interestingly enough the individual who actually committed the crimes was inactive on eBay for a total of 6 days following the initial suspension and has continued to sell successfully using a number selling accounts with false names and addresses, and merchandise flowing between them freely.

The rest of the matter was summed up by eBay and I copied and pasted the following: "I am contacting you about the Pentax HD D-FA 645 90mm f/2.8 AW ED Lens (eBay item# **) that you sold. I've reviewed your communication to us and I understand that you are saying the buyer has not returned the item in the same condition as you had sent it out in, but you have the item back and accepted the return. Situations like this are not common on eBay, but when they do come up it can result in loss. This is not something where eBay is going to be able to take care of your business loss in this situation." This was included in the Appeal Denied letter. So Seller beware!

EVEN THE FOLLOWING APPEAL WAS REJECTED (Aug. 22: You sent us an appeal. Comments: As the customer was refunded, I request that the item that was send to the customer is sent back to me as soon as possible. I needs to be sent back to me in the original condition it was received and I need pictures of the frame as it is right now before it will be shipped back to me. I agree to pay the buyer for the shipping cost.) I am disgusted with eBay commercial practices. TOTALLY DISHONEST!

This is the worst business I've had the misfortune of trying to communicate with logically, especially their call center which they probably hire and underpay for pennies from the Philippines because all of them have a heavy Southeast Asian accent and it's quite apparent that English is not their first language. Service is horrible to non-existent. The archaic rules put into place which they hold as top secret and execute in secrecy at the costs of buyer and seller both, are basically a corporate tyranny on its users!

Since messaging on my account was crippled, I found a workaround to contact the sellers through complaints, which intended or not, worked. Every time I want to message them, I have to file an issue complaint. I don't know what happened a few days later after the sellers graciously offered me the option to send another item or refund, because all the items on my Purchased list has disappeared and it won't let me view them at all now!

So currently I can't even complaint-message them. If this was intentional, it would be a truly despicable move on their part, from the already offensive nature in which they operated without regard. You don't just take someone's money like that eBay. That's called robbery. Don't tell me to do this on PayPal because you two are separated now. I also purchased these items on your platform, and without reason of having my account shut down, I still expect to get my items or my money back through the same platform in which I offered my money to. So have some respect for your consumers and sellers both. We are not numbers, we are humans and treat us like so.

The difference that good customer service can make under a transparent system is that of what Amazon would be. I've already spent close to $10,000 on eBay but no longer. I would suggest everyone get off of eBay because this kind of thing can happen to anyone, not to mention the plethora of fake/counterfeit and copyright infringed goods that are pardoned to go on selling from China. It's possibly the most frustrating experience which was never expected. I guess we live and we learn. So I'd like my money back eBay, and I'll be on my way.

I contacted eBay and told them I believed the person was abusing the return policy and wanted to escalate the return. I was told that sellers can't escalate return request and if I felt it was a fraud all I can do is report the buyer. I won't receive any money back at best they can try to force him to return the laptop that he broke.

So not only did I lose the money I was returned a broken laptop. I asked to talk to a supervisor and was told that's all they can do. This is the second time I've dealt with a return, the first time it was damaged in shipping and USPS insurance covered it. eBay really doesn't care about its sellers and offers no protection against fraud. I've seen several videos and reports where buyers break and strip items then return and eBay does nothing to help the sellers. I pulled all my items because it's not safe to sell anything.

You actually need to call the Customer Support robots directly to file a complaint about getting a fake item. Even if you can do that, they give you only 5 DAYS to prove the item is fake. They will then give trouble to victims by accepting ONLY MANUFACTURER DOCUMENT PROOF, but they won't say it publicly. Objective differences from real one? NO. Spelling mistakes? NO. Wrong S/N, expiry date? NO. Document from manufacturer saying the item have something wrong? NO. Only document from manufacturer, saying directly "it is counterfeit", is accepted.

According to The Counterfeit Report, even if you can provide such a strict proof in strict time, the counterfeiting seller is just asked to refund only. No banning of accounts, no removal of counterfeit items, no legal actions taken. In addition to that, eBay would require buyers to destruct the item to get the refund, which would mean no more evidence to take further legal action.

I responded showing the 9 emails we'd exchanged prior to the sale – including his bragging about breaking Ebay rules repeatedly, and referred repeatedly to the auction itself stating I could make no guarantees about the card collection. Ebay ruled, as they ALWAYS do in favor of the buyer, ignoring all of our prior exchanges. When I got the package back from the buyer, it was in my original box, but I noticed when the mailman handed it to me that it was lighter than it should be, at which point I began videoing my opening the box, and sure enough, the box was empty. The buyer had ripped me off. I called Ebay immediately and spoke to someone in the appeals department, who effectively said "Oh well. Learn a lesson and move on. We can't and won’t help you. We have no way to know what he sent you." I pointed out that I'd filmed myself opening the box and was told "That's meaningless to us."

In the meantime, Paypal took the money out of my bank account BEFORE the initial appeal had been even heard, causing me to have over $120 in overdraft fees, and forcing me to close my bank account to keep them from taking more money from my account. I called them as well to let them know what happened, and their response was - "Ebay told us to refund it, so we did." offering me no protection there either. In addition, they put a hold on my account until I paid them the $120 they said they couldn't collect (because they caused me the loss in overdraft fees) AND hindered my sale of further items that were currently in ending auctions. I canceled all active auctions – because I wasn't going to send out more items when I couldn't collect the money for them with the Paypal hold on my account, and Ebay and Paypal are charging me for that as well.

Worse, I'd had a separate credit line with Paypal that they've charged to its limit trying to collect from me there too, NOW with INTEREST! So I'm now not only out my father's collection, but the $638 it sold for, $120 in overdraft fee's and the $120 Paypal is saying I still owe THEM too, on top of interest payments garnered when Paypal switched the money they were trying to collect from me to the credit line I had. Ebay and Paypal are causing me the worst nightmare I've ever had. They should be ASHAMED and we that are getting ripped off by them all have ZERO recourse! If anyone can help, please contact me!

Well no wonder RJK Selections and others have such high ratings. They keep deleting all the negative feedback. I will never order from Ebay again. I will go back to Amazon where they do put the customer first and their promise has always been fulfilled. By the way, the $25 frame I ordered, I went to Target that weekend and found the exact frame for $6.99. These people are total rip offs. Steer clear and go to Amazon.

So I contact the seller and ask for a refund. They just keep giving me the same tracking number. I open a case. eBay says the seller showed it had been delivered. NO refund. I opened a complaint about the judgment and replied that it had been attempted to be delivered, I had paid extra to the seller for redelivery, and despite this it had subsequently been returned to sender by the courier company. This info is available on the courier site for the tracking number. All they need to do is check that. Apparently, proof that it has been returned to sender is not enough for eBay. No explanation, just that I still don't get a refund. I doubt they even bothered to check the tracking number. I have now had to open a complaint with the credit card I used in attempt to get a refund. I have totally lost faith in eBay after this complaint process. It is very clear they did virtually nothing to actually investigate.

I have also pay for Nike Air Max shoes on 5th October 2999 but seller sends me picture of fake Chinese shoes. So I request to cancel my order to eBay but eBay declined to register complaint. Always seller give me air waybill number which is not showing in database. After that I got a claim number but on 20th October claim is closed. No one contacts me about it. They close it from their end. I don't know why. When I call Customer Care they make excuses and tell me system closes call. How can it is possible a system automatic close call which is not solved yet or no solution provided for it? So I called daily to eBay Customer Care. They make me fool everyday and tell me their Claim Department contact me today for sure. But no one contacts me till now. Very worst service. If I found any eBay I will kick his/her ass. ** workers and company, and fake sellers. I hate this company. If anyone from eBay kindly contact me so I slaps him/her.

Then recently I won a auction and the price was 21.55 with zero seconds and the green bar on top telling me I won that auction. I then went to pay for it and the price increased to 32.99. I called and they gave me a song and dance about last minute bidding which of course is idiocy since their own page had said that bidding was over and I had won. Ebay is equally dishonest with Sellers. They force them to pay for Postage in their "Global" postal system in which they rip both Seller and Buyer with a very healthy and tidy profit for having to use their system. Good news is that sooner or later they will epically fail since someone somewhere will come up with a new system that is fair.

As 10/15/16 was a Saturday, I was able to open a complaint through USPS's 800 number but unable to speak to the local postman until 10/17/16 at which point, the local postman advised that he had delivered 7010 on 10/14/16 and went to the purchasers home to confront him. Purchaser was forced to admit that he had received 7010 and closed the request. He then, however, immediately opened a second request for refund advising the serial numbers on the box and console did not match and this was not what he ordered. He sent me photographs of two consoles side by side, these are the same console. The buyer states that he received 7017 from me rather than 7010.

I contacted Nintendo, manufacturer of both 7010 and 7017. Nintendo provided in writing, evidence that 7017 was not even purchased until 10/13/16, while 7010 was already in transit, making it impossible for the buyer to have received 7017 from me. I submitted this evidence to eBay and implored them to look at the entire exchange, taking into consideration the already shady behavior of reporting an item as "not received" when the buyer actually did have the item, and the fact that I had irrefutable evidence from the manufacturer of 7010 and 7017, showing that what the buyer is claiming is impossible before ruling to refund the buyer's money however, eBay has advised me that they cannot prove that the buyer is lying therefore, the claim is valid and they will be taking money from me.

Highly disappointed that being an honest seller gets me scammed and eBay helped someone do it because I will not receive the item that I paid for, the item on my receipt, the one of a higher quality than 7017. I will receive 7017, which is inferior, I will not be able to resell it, and I will lose all of the money that I paid for the purchase of 7010 with, along with the money that I paid for shipping, not to mention the time and effort that I had to put into research this and contacting the manufacturer. Where is the protection for the people who actually pay for eBay to be a company?

My chest stitches broke open and I started throwing up blood and had to stop and had bloody diarrhea while talking to them. I even burst into uncontrollable tears at least 3 times while talking to several CSA's! I got useless apologies, but no results whatsoever, all the while the seller stayed on selling and I was admonished 6 times! For calling her a nut and warning others away! Her a nut and warning others away!!! Is that enough? I am willing to go all the way with this! You can keep any money that you win! I will donate every bit of it for you to use to represent other victims! I just want retribution! I'll be happy to copy all of my messages if you need them!-

The stand was not bent or broken as he described, I took photographs of the stand and the packaging within the box. Had requested, through the channels that the buyer provide me photographs which he did not do. Appeal guy at ebay told me I should never have accepted the return, but as there was no option to not accept the return he kind of fell on his sword but still would drop their fees - not only have they ruled the buyer is right (money back guarantee probably has something to do with that), but they billed me for the expense taking their fees, $65 even though it was returned!!! So fleeced by the buyer then reamed by ebay - needless to say my days with EBAY are done.

Original Review: Oct. 20, 2016

This is a warning for everyone. Do not buy authentic products from eBay because eBay is not reputable and you will have a very hard time getting your money refunded. I am out of 300.00. I had no idea these people were lying. The boots looked totally authentic. Even came with fake papers. Then they arrived with fake fur, missing fur and not the right material logos or anything close to a real Ugg boot. The purchase protection is a joke. You call eBay they say "call PayPal" and then you hear "call eBay, we can start a claim and it will be 10 days". No freaking way. You take the money immediately, you should refund immediately within 48 hrs. Max as a online shopper I suggest Groupon. They are legit. Do not shop with eBay for items you can't afford to gamble on because it's a total scam now. I'm so mad, frustrated and angry over the service I received.

Once I get my refund I'm never ever going to make the mistake of shopping off eBay again. It's like a garage sale for dumb azzes and I just happened to be one of them. After the seller scammed me out of my money he had nerve to tell me I had to be dumb to think I was going to purchase some real Uggs off eBay but at 167.00 for my pair and 155.50 for my daughter's. They just should have been real but I will tell you Uggs online legit, Nordstrom, legit and it was only 20.00 more not to be scammed with fake boots not worth 10.00. The brown boots are fake. Look at the bottoms and had nerve to send real papers with these boots. The black crocs are genuine Uggs off the website. Study the pictures of the differences in the boxes and Ugg symbols so you won't purchase and wear fake Uggs.

According to eBay the phone I sold was not described accurately, therefore disqualifying it from the promotion. I described the phone as being in "excellent" condition and noted all the marks that were to be found on the phone. eBay, unlike most sites, has no reference guide to establish what "excellent" or "good condition" means to them.

After the auction ended I was informed that in order for a used phone to be in "excellent" condition it can not have a single mark or scratch on it. My listing thoroughly described every mark on the phone (which were extremely minimal) and the description was accepted with the price guarantee. Only after the auction and I did not receive the credit did I take the action to find out why the price guarantee was not being honored. eBay made no attempt to inform me either during or after the auction that they found my description to not be considered accurate, despite having no reference for what an "excellent" condition phone description should contain.

After the auction ended I called eBay twice and they finally informed me that they retroactively voided the guarantee because the description was not accurate. Had eBay contacted me during the auction with this information I would have had the chance to cancel the auction and keep my phone. They made no attempt to contact me and I ended up selling my phone for a much lower price than I could have received from other sites. The actual buyer has made no complaints about the description of the phone being inaccurate.

Example: 1 OZ gold bar. Price per ounce on open market? $1250. Sell it on eBay for $1300. You think you made a $50 profit? Wrong! Ebay takes 10% off the top. That's $130 gone forever into eBay's pockets. Your net sale? $1170. You could have sold it to an online gold company for $20-$30 under spot. You lose! Can't imagine what or how that really hurts the seller when it comes to cars, boats, and jewelry. Good luck. I hope this helps.

1 month later my seller rating plummets because of all the cancellations. I call them, and they say there's nothing they can do and I should have contacted them earlier, and they didn't believe me when I told them about the bug, or that the guy I talked to prior said the cancellations wouldn't affect my rating. Well they wouldn't let me list my products anymore because my seller rating was too low to list that many items. ** eBay.

When they requested a return I explained that this was a "No Return Purchase" and had to wait to escalate for 6 more days. As soon (within 1 hour) as I escalated the complaint eBay sent me an email saying they had ruled in favor of the buyer and I would be responsible for paying return shipping, ALL Fees etc "as soon as they (eBay) received notification of delivery. Now I am not sure, but I normally receive a tracking number when something is being shipped to me, but not from eBay, they got it, but never shared it with me, oh they did offer to give it to me during the call, kind of a day late though. On October 3rd eBay then charged me all of the fees, shipping etc, but I still have not received my item back.

I called eBay and was told that they shipped it back to an address that we changed 4 years ago (not the address they used to verify the account when I called in, which was the same address that they had for ship to, and return address on original shipment which was also done thru eBay) and since it was still in my file I am out of luck. Obviously the conversation was much longer and more explicit than that, but needless to say I heard a lot of "eBay Policy states" etc. so the final outcome is I talked to 3 customer service reps, 2 supervisors and the final supervisor agrees that I was mistreated, eBay and its employees misrepresented Policy, and my item was shipped back to the wrong address, BUT eBay Policy would only allow her to refund me the $7.38 in seller's fees.

So all told I am out the $70.00 I sold the item for, the 7.00 PayPal charge me for accepting the money, the 12.50 for shipping the item, the whatever eBay decides to charge me for shipping the item back to the wrong address, and they are going to credit me $7.38 in fees they collected for me selling the item. Final outcome for selling a $70.00 item Seller loses 101.50 or thereabouts and has no product to resell. Awesome customer service job eBay. NEVER AGAIN. They have lost a 14 year customer over $70.00. Really smart business move.

Concerning this item: **, a vintage Tommy Hilfiger Nautical Jacket, the buyer purchased on September 13, 2016, only to ask for a return a few weeks later. We do have a 30 day return policy, and as the buyer chose the reason: changed mind we were happy to grant him the return, minus our original shipping costs and a 15% restocking fee stated in the listing, and provided the item was shipped back to us. He shipped the item back at his cost, and it was unboxed on October 6th. The jacket was completely saturated with the smell of cigarette smoke and since we had never in any of our returns received an item back not in the condition as it was sent (fortunately), I didn't know what to do.

I called eBay within 5 minutes on unboxing, only to be told by a representative that my course of action was to contact the buyer and ask for him to send me a shipping label to return to him this now damaged jacket (implying the return would not be granted). I immediately messaged the buyer politely but firmly and received no response until I decided to ask eBay to step in on October 12th. I had unknowingly assumed that eBay would eventually close the return and refund the buyer anyway if I didn't take action, having now received the item, so this escalation was my attempt to have eBay step in and get some kind of response or acknowledgement out of the buyer that the item would not be refunded.

Less than 6 hours later, at 2:07AM EST on the morning of October 13th, 2016 (after eBay's stated business hours of 5AM-10PM PST), an email came in saying that eBay had found in favor of the buyer and not only had refunded him what he would have been given had the jacket been returned in the condition it was sent (which would have been approximately $80 reflecting a subtracting of my shipping cost and a 15% restocking fee) but that the full purchase amount of $107 and change had already been debited from my PayPal account and given back to the buyer.

I was shocked and horrified. When business hours opened I called eBay and twice spoke to their appeals department, once to a foreign office and once to a representative that was clearly American and located stateside. Ben, the stateside representative, and then Juleen (spelling?), his supervisor I eventually asked to be escalated to, proceeded to tell me that once a claim is escalated that (direct from Juleen's mouth) 9 times out of 10 eBay will find in favor of the buyer. Juleen said he understood my frustration but eBay has no way of knowing whether or not the buyer damaged the item since the buyer had failed (declined) to respond to my October 6th message.

To make matters worse, because I escalated the claim and lost, a defect strike was now charged to my previously unblemished account. I am out $107, left with a jacket that has now been significantly damaged (I should note that it has a delicate lining that will be ruined should we wash it with the necessary vinegar that may or may not remove the cigarette smell) and a strike on my eBay account.

I pleaded with Ben and Juleen to consider our long history of granting returns and successfully resolving issues with customers, of the thousands of dollars in fees we had produced for eBay this year alone, and the unblemished feedback record. While they would concede the point when I asked them to reason with me as fellow human beings, they claimed their hands were tied and that my only recourse was to try and get the buyer to respond in a message that he had in fact smoked in the jacket thereby making an appeal to eBay a possibility.

Sellers beware. You are on your own. Though eBay has an official item condition policy for returns, today has proven there is no way to enforce it on their end. Bad buyer behavior is not only rewarded, not only incentivized, but even aggressive and vindictive in that you will end up with a strike should you appeal. I will continue to sell on eBay. Truth is, we still make money. Yes there is a cost of doing business. I never expected, however, that it would hurt like it did today.

Honestly, after one week without eBay I feel good. It's over. All the rubbish I received from eBay, all the confusion from eBay, and not to forget PayPal limits. Never do business again on eBay or with PayPal. But it is not over yet. All my open requests are closed by eBay, every customer who opened a request received a full refund. Even the customers who received their product received a full refund!! What happens is that eBay opens cases so every request becomes a case. When I look at the cases I see, "You opened a case"! Well I did not! I have already received 10 messages from eBay saying: eBay Customer Support made a decision. Decision: This case has been decided in the buyer's favor.

Finally a account specialist told me that I was not protected anymore, so every customer who opens a request, gets a full refund. Every sale I made was before they shut my selling account down so I was protected! But it is eBay and eBay has its own rules. I`m thinking of hiring a lawyer and I know that I am not the only one. On the other hand, my loss is about 200-300$ and I'm pretty sure that a lawyer will cost me much more. So if every seller on eBay thinks the same, it will always be the same. Sellers on eBay are not more than payers and if a seller stops, they have plenty other sellers to take over.

EBay, with all the drop shippers is very expensive for customers. eBay wants to decrease the number of drop shippers by killing them. I cannot imagine that it is allowed what eBay is doing. I cannot imagine that the cooperation between eBay and PayPal is legal. Sellers don't have a choice and, told by a few account specialists, "PayPal knows exact what your eBay account is". eBay knows exact what your PayPal account is. Is this legal???

I called eBay and they told me I should of known to call them instead of shipping the item back. How am I suppose to know to call them back when the seller said he approved the refund and there is no warning on the returns page about NOT shipping an item back without an eBay return label? I talked with multiple eBay representatives and all of them told me that it is common sense to call ebay before returning an item. If that is the case, then put that on the returns page. Horrible ebay policy, they need to fix their returns page to clearly state that.

I have had more bad episodes in the first 6 months of this year, than I have had in all the other years I have dealt with eBay. It is both frustrating, and sad. I am now being blocked from posting any new listings, getting this message when I try: "Your limits can't be increased at this time because your seller performance is below standard." The reason I am all of a sudden below standard is the new policies.

The only way that any of the new policies would make sense is if eBay were strictly a "retail" site, which it is not. Forcing small time sellers to absorb costs of returns, wasted time, bad feedback from scammers, promising one-day handling, etc., etc. It's ridiculous. eBay wants all these "new" shoppers, but they must realize if they do not have people selling, there can be no buyers. I am hoping that some of the other selling sites are taking note, and doing whatever they can to get new business from all the people fleeing eBay. I have already started doing research on other sites to sell on.

It seems like people are using eBay to unload garbage on consumers, that they are unable to sell in shops because of their defects. And you can't rely on eBay's feedback either, as most of these sellers have good feedback. They know some way of getting the negatives removed from their feedback page by contacting eBay. As far as the return policy goes, it is hit or miss. I have been able to retrieve my money back at times, but other times eBay has allowed crooks to take my money. Ebay can be a good place to find rare items that you cannot find anywhere else. Unfortunately dishonest sellers have made it a very risky place to shop. Proceed at your own risk.

Anyway, I refused to pay. And I tried to close my account in eBay. However, they refused the cancellation. They said that if I want to close my account, I have to close the case that the seller opened by paying. Then I decided to contact with eBay by using " Ask the Community " which I knew later that most of them are sellers. "eBay community" didn't help me with anything.

The seller caused me a problem for nothing. What should I do??? He forced me to pay again. And again PayPal declined the transaction. Even after I told the seller that there was a problem with PayPal, he refused to cancel the case. He didn't ship the item yet and wanted me to pay for nothing. People be careful. EBay will not protect you. When you need their help, you will not find them. Please be careful and don't deal with eBay and PayPal. They don't deserve even a 0% rating.

Well that Saturday night I received a message on ebay from a buyer named crustyrusty2016. She wanted a dress that was listed for $225.00 and I listed that I would not be taking any offers. Well her email said that if I let her have the dress for $175 that she would pay immediately. I did not want to accept the offer but I had no other choice because I needed the money for Spirits blood tests. And after having an ebay manager tell PayPal that I had met all the requirements and that I should be receiving my money immediately the day before I did not think there would be a problem. Well after Crustyrusty purchased the dress I called PayPal to make sure that I had access to the funds and they said no.

PayPal had spoken with ebay the day before and I thought everything was cleared up. So I could not use the money crustyrusty2016 had paid PayPal and I was really going crazy because #1 I was slowly watching my best friend in this world die and #2 I had to deal with this same thing the day before and the money had gotten released. Well I was desperate. There was a matching tech purse that went with the dress but I had it listed separately. Well as soon as Crustyrusty2016 found that out she wanted it. And I told her that if she would call PayPal and tell them that it is okay to release my funds I would just include the purse in the sale and she agreed to do it tomorrow which was Sunday.

Well I never heard from her on Sunday and I realized that she was not a woman of her word so I had to totally break down and ask my brother with whom I had lost complete contact with for the money for the blood test. He agreed. On Monday I was heading out of the room with Spirit and I received a message from Crustyrusty2016 that she spoke with PayPal that morning and they said that I would be getting the money by that evening. Well right away I knew she was lying. I had another woman call on another purchase and PayPal told her that there was absolutely nothing that she could do. Also the agreement with Crustyrusty 2016 was that she get ahold of PayPal on Sunday but she was just too busy. So because of the fact that she put it off and that she was lying I decided that she would not receive the tech purse.

At 12:54 am on March 14th, 2016 my beloved Spirit was put to sleep and from the stress of it all I thought I was losing my mind. I had thought about just cancelling the order with Crustyrusty but I sent her the dress anyway. Three days later I received a call from her and she was very crazy and mad because she had not received the tech purse with the dress and I told her that first off she did not purchase it and secondly that she lied and did not follow through with what we agreed on.

Later I received an email from ebay that she was returning the dress on the basis that it was missing parts. Well ebay allowed her to have the refund but they switched it to the fact that the dress wasnt as described. I was livid. I knew exactly what she was doing. She was trying to manipulate me into giving her the tech purse so that I would not have that strike against me. Well I did not budge. I was going through one of the hardest times in my life and both ebay and Crustyrusty were making my life worse. And the thing that really got me is that crustyrusty2016 knew that my cat died but instead of showing any compassion she did the opposite and chose to make my life very hard.

Finally one of the ebay people that answers the phone and works with people told me to give her back the $175 and then she would have to ship the dress to me. Well get this... I received a package from her and it was totally empty. My father was with me when I got the empty package. I was beyond livid and I called up ebay to tell them and the lady told me to call the police so I did. Also ebay started telling me that you never give the money back before you get the item. Duh!! But I specifically told to do so and then all of a sudden eBay denies everything. I called the police and he told me that it sounded like ebay was up to something and I showed him the empty package and gave him crustyrusty2016's name and number and that was the last I heard from him.

But I was beyond angry and embarrassed about this whole thing so I sent crustyrusty2016 a message on ebay and told her exactly what I thought of her. Well she turned it over to ebay and ebay charged me for violating one of their policies and then they suspended me forever. And this witch crustyrusty2016 with whom has the $300 dress and got her $175 back is still on ebay buying and selling like nothing has ever happened. In fact Ebay closed my account and wouldnt even let me cancel the store apps I had and I'm still paying for them. And they are not straight with me at all about what is going on. But obviously they see this crustyrusty2016 as the victim and that is not right or fair. By the way when all this was going on her username was crustyrusty something but recently I learned that she still is indeed on ebay and that crustyrusty2016 is her new username.

The ONLY thing I did that was wrong was send her an angry message on ebay and thats it. But I have a feeling that something else is going on and I think I have the right to know. That woman ripped me off, got her money back because ebay told me to give her money back and she's sitting like a princess while both she and ebay have committed character assassination and honestly with all the trauma I went through I finally had it and tried to commit suicide. The stress was just too much and the powerlessness I felt was so overwhelming. I don't want anybody else going through this so please go elsewhere. Ebay is not worth it. Honestly they almost killed me and I take that very seriously!!

The next day the seller wrote back that they would be shipping the item. I responded that that was unacceptable and that I had requested a refund. They commented that they would issue the refund anyway and that I should just keep the item. The seller never issued the refund and I noticed that the feedback I had left had a positive, not negative rating. I contacted eBay to address both issues; they said that now that the seller had shipped the item I had to just wait for it and try to do a return at a later date (are you kidding me), and that they could do nothing about the feedback rating. I asked for a supervisor, was put on an extremely long hold, then told they were all on a call and that I would get a call back at a later time.

The next day a supervisor called and regurgitated the same things the first (very rude) customer service rep originally said and could do nothing to help with either issue. I asked how to escalate the issue and was given an 800 number to the executive offices. I tried to call the number only to find that it was no longer functional (eBay message stated that it was no longer in use). I then opened a Better Business Bureau complaint and lo and behold, the person who responded basically parroted what the previous two reps said and basically apologized that she could not help at all. DISGUSTING way to treat their customers. I have always done honest business with eBay as both a buyer and seller and they continue to show just how little they value that relationship.

Updated on 12/03/2016: A buyer purchased a local pickup only item and then requested that I cancel it since the time for him to cancel had already passed (Ebay then advised me directly to do so). I cancelled the item which generated the Paypal return THROUGH EBAY. Paypal said the refund transaction went through successfully (at a cost to me).

I then continued to receive notifications from Ebay that I needed to refund the buyer. I spoke with Ebay back on 11/23, explaining that I refunded the buyer on 11/16 but that the system was still telling me that the refund hadn't been issued. They said the buyer had to acknowledge receipt but that if he didn't the case would be closed on 11/27 and I would not be bothered anymore (that did not happen). I emailed the buyer asking him to acknowledge receipt (he was the one who requested the cancellation in the first place!). He did not respond and now, on 12/3, I received an email saying the cancellation didn't go through because I did not issue the refund. This is highly unethical and action should be taken against Ebay.

However that is a downright lie because my phone is fully charged and is only a foot away so I would have heard it and right after I received the email I received a call from a friend so I know it was on and working at the time. However they told me that they tried and couldn't get through and now it seems everything on the web site is conveniently down again. If that was the truth then why didn't they ask me to resend them my number or ask me to call them. This company not only doesn't care about the seller anymore it also doesn't give a damn about the buyer either. This company is a pirate company like bootleg movie companies and should be shut down for good.

Individual sellers who often list items in an online auction frequently use friends and relatives to bid up the price of the goods they are trying to sell and this activity is well known to eBay, but is also something which they will happily turn a blind eye because their business is reliant on the final end action value of the item. Ebay claim to have a buyer guarantee to get your money back should problems arise with a purchase, but in order to get any redress, even after weeks of waiting for a refund, both eBay and PayPal rules that you firstly have to pay out even MORE money at your own cost by returning the known fake items back to the criminals where often these goods are again advertised on a different eBay owned website called Gumtree.

And if for example under the eBay terms and conditions in order to even get a refund the cost of returning the fraudulent items back by a tracked and signed for courier service is more than the actual item originally cost, or is perhaps especially weighty or even from another country then you will lose a huge amount of money either way even with the offer of 'have postage on us' from PayPal which is only a maximum of fifteen pounds. The fraudulent sellers meanwhile continue trading quite happily on the eBay website.

The days of finding a bargain on this type of auction website are well and truly over and the risks are far too high at the end of the day to make this a viable online shopping experience. When you take into account the excessive and over inflated seller costs of the initial postage, the disappointment of not receiving what you have ordered or in addition, when the item is not as even described if and when it does arrive, then perhaps there are much better and cheaper shopping experiences to be found elsewhere.