eBay Reviews

I bought one 256GB stick from this Ebay seller: victoryduanshop. I waited for 40 days to get it. When I copied the files, it kept showing error information. After I contacted with seller, seller insisted it was OK. When I wanted to return and seller wanted me to pay the shipping cost. I argued this was their quality problem not my problems. So seller only promised to pay C$2.00 to ship and promised me they would refund me when I sent the shipping receipt by email to them. I went to ship it using USPS with $2.32 on 02/20/2015 and USPS told me they delivered it on 02/024/2015. They refused to refund after I sent my receipt and insisted they would refund me when they received the returned product. Two months was passed and seller insisted he did not receive it. So refusing to refund me.

Bought an item on 4/2/15 with my PayPal that’s linked to my checking account. Cancelled the order about 15 mins after I purchased this product due to eBay bucks reward will be ready the next day (April 3, 2015). I got the refund for the 4/2/15 transaction, however when I purchased the product using eBay bucks on 4/3/15, the seller did not receive any notification saying that I bought the item. Called eBay and told them about the situation. They said eBay bucks money went through for the product I purchased. Then they tell me that I purchased the product on 4/2 and got a refund. I kept repeating to them that I’m not concerned about 4/2 transaction and told them to only focus on 4/3 transaction. I'm not sure why but they were literally confused and could not help me out.

I just sold iPhone 5 on eBay and I check and double check before carefully shipping it out. The buyer later report the phone does not powered on. He quoted IMEI to me in the email which raise my suspicion. I figure if the internal were swap then surely there is no way I can verify if the returned phone was indeed my IMEI # or not. Call eBay, she told me eBay does not protect buyer from fraudulent return. What the **, you protected the buyer by refunding the money back but if I somehow could confirmed that the phone was indeed not mine, I can't do a damn thing. That is the last time I will be using eBay to sell my stuff. Curses them. They will if my pray are answer - going out of business in two years. Mark my word!!! PS: This is not the first time either. Something similar happen in almost the same way. Seller need protection too!!

Built up to 220 star with 100% positive feedback over a 12 month period. No negative feedback. I made sure that all ordered items had been posted and received before going away. So was surprised to find on returning to site in January that I had been restricted from selling. I have twice sent messages to customer services and they replied with "you have not met our minimum seller performance standards so this is reason for your restriction." I don't feel like I have been treated fairly on this occasion and would like to know how I can take this further.

I have been an Ebay Seller for over 15 years. It is currently my main source of income as I have built up an online business through a Ebay Store. This month I received a letter Suspending my account indefinitely. I have 100 percent positive reviews. Ebay immediately took down all of my listings and took off my seller's dashboard which lists sales etc. I have called Ebay requesting an explanation and was told "due to Security reasons they could NOT tell me why my account was suspended" or I am "below the standard of the Ebay family".

This week I received numerous dark and deeply abusive messages into my family inbox sent from the eBay servers to me from another user. These were really very threatening and deeply explicit and I am only thankful that no child ever got to see them. I attempted to report this abuse but in order to do so, we have to tell the system why we need to make contact. Once that was done, all means of reporting this disgusting material was blocked and all links to report this subject greyed out.

Three minutes after a seller politely told me she could not ship until Monday (PO closed on Sunday), eBay sent me a notice that the item had already been shipped. This has happened repeatedly. eBay's shipping notice system is a sham.

Customer knew eBay’s process and used it fully to not only avoid paying for the item but also lied on feedback. I even called eBay, proved my case beyond any shadow of doubt the customer was a complete liar. eBay awarded this person a refund. Mind you, they sent me an email saying they saw I did nothing wrong so they would refund the customer on them. I tried to disputes the negative lies on my feedback, proved it was lies... eBay again screws me in favor of the scumbag with very low rating, most of the ratings look fake anyway. eBay sucks for sellers!

I have had issues with eBay two times this month. I have been selling for some time. But a couple weeks ago one of my listings was sold internationally and I list only to sell within the US. I had to contact the buyer and let him know that I could not sell to them and it was not my fault. I was told there was a glitch that allowed them to bid on my item. He was extremely unhappy. No one at eBay seemed to know why this international sale was allowed to happen.

I have been on the phone FIVE hours today with ebay. FIVE different people. Two did not speak English. First two refused to record any type of notes so I had to repeat whole story. All because the seller never shipped my item. Had to go to 3 different departments. NEVER seen anything like this. The company is totally closed off to any type of customer feedback so corporate has no clue as to what really goes on. They would be mortified if they ever listened to what ebay users are told. Never seen this level of incompetence - anywhere. DONE with ebay.

Ebay representative told me the wrong information about the Ebay money back guarantee policy, and now they refused to refund my money. I would not trust Ebay or their customer service. They will not own up to their own mistakes when they misinform you.

In Feb. 2015, I listed a very nice, slightly used Toshiba laptop on eBay. It was up for auction and also had a "Buy It Now" price. I had my ad listed as not selling to international buyers and additionally no refunds. My ad was 100% accurate, fairly priced and what I think was an amazingly good deal. My computer sold almost immediately. To my chagrin, I noticed that my buyer was a ** in London, UK. I contacted this buyer to explain I didn't wish to sell internationally and "she" offered me $150 for shipping if I would ship the laptop to Lagos, Nigeria; the cradle of cyber crime. I knew this had to be a scam and sure enough the buyer then asked me repeatedly for my PayPal login credentials. When I said I would never give them this info I never heard from them again.

I bought an item from "ppbodyjewelry683", did not receive my item, they did not respond to my message. I called eBay customer service and they hung up on me twice, the 3rd time they told me to hold on and then they hung up on me again! Do NOT waste your time or money on eBay! I have NEVER been so disappointed in this site! I always brags that they have so much stuff but if not getting your money back when something goes wrong... I rather not bother!

eBay has made it impossible for sellers with the new guidelines. Example: Buyer pays on 3/8/15 - Seller ships on 3/9/15 using the tools eBay provides - The tracking verifies seller had the package out within 24 hours. USPS delivers 3/17/15 (this was sent priority mail). Seller was dinged because USPS didn't deliver until 3/17/15. The top of eBay's customer service tells me it's my responsibility to pick a shipper that will deliver in time. eBay do you realize how ridiculous this is? There are three options for shipping - USPS, UPS and Fed Ex. Once the seller hands off the package to the shipper it's out of the seller's control.

eBay did not honor their own rules during a transaction. This transaction was fully documented in supporting the seller's side of a transaction in eBay emails. The seller made an offer during the auction, the seller counter-offered and used the "sellers terms" to state what the buyer was responsible for, the buyer refused to follow the instructions per "sellers terms" as per eBay's pre-generated document. As the seller we filed a complaint against the buyer and cancelled the transaction. The buyer left negative feedback on an item that he never completed purchasing. eBay would not honor its own generated email a legal document "counteroffer" which included the wording of "sellers terms" and supporting our claim. This has caused a blemish to an otherwise perfect record over numerous years and transaction, compared to a individual that has very limited history.

Advertised a vintage 60's chameleon ring. Had all the stones. Was in like new condition. Buyer has it a week and then complains that it is flimsy and the balls fall out. I responded that this was a substantial piece of silver and if the balls came out then they bought a ring that was too small for their finger. It is a tension setting. Response was that I was rude....blah blah blah. It was sold for $10.00, so money was not the issue. It was principle. I called them and complained when negative feedback was left and was told they cannot remove this because it was the buyer’s opinion of my service. I have over 10 years with Ebay and over 700 transactions. This person had only 96. WTF??

On January 2, 2015 I bought a jacket from an eBay seller in China, queenbay2012. I paid for the coat, it was almost $300. The item was too large, so I emailed the seller to return the item. The seller emailed back, saying that it was his last one, & there was a buyer in the U.S. - would I mind sending the jacket on to the 3rd party in Arizona? I sent the jacket priority mail. It was received & signed for on Feb 17, 2015. Since then, I have sent the seller numerous emails to refund my money. He kept sending back emails to do an eBay return. I could not do a return, as I had sent the item on to 3rd party, and also, I was no longer under the eBay buyer protection, which ended on 17 Feb. I contacted PayPal. They could not file a dispute, because I sent the item to a 3rd party instead of back to the seller. Seller in China no longer responds to emails.

I bought the item in eBay that was $969. The seller from Japan realize the wrong item but they ship anyway. When I received ask a seller exchange and willing pay more.. she refused to take them back or exchange. Ask eBay helps. All I got a bunch of low pay people tell you what to hear.. spend 5 day communicated with the seller - doesn't go anywhere. Call eBay after 5th day. Said the case closed with no explanation.. I decided take the lost and resale the bag. I lose $500.

I would give negative stars if possible. I've been a long time eBay buyer and don't buy things that often but believed they were a decent company and the old days of shady sellers and horrible experiences had been mitigated by them and that they would step in. I recently moved, and even though I had updated my address on the account, it defaulted to the old one upon order. I ordered a pair $215 boots and realized right away that the shipping address was my old one. I immediately notified the seller but eBay doesn't allow you to change anything. She shipped them to the old address because she said it had already been printed. Of course, the boots were returned as undeliverable. I have tracking that she received the boots back and she's stopped responding to me. I figured naturally eBay would help but they absolutely refuse so no boots and I'm out $215 to some shady girl that has the boots and the money.

I am a seller on eBay. There are so many liars and scammers out there, it's unreal. There are more people with no common sense than there are liars and scammers. Sellers are cheated left and right and eBay always sides with the sellers... so those of you who say otherwise are full of it or you are probably in the first group I mentioned...

I bought a fish on eBay on March 24, 2015 and it arrived sick. I have an email from the seller admitting that the fish WAS sick when he had sent it to me! I contacted the seller (bettanique79) right away to let him know that the poor fish was sick and I also let him know the following day (I was too upset to contact him as soon as the fish died - I watched the fish die and it was traumatic to watch). In the seller's listing it states "Prior to shipping, your fish will be thoroughly inspected for any damages and sickness. In the event that we find any damage or sickness, you will be notified and reimbursed. If there are no damages or sickness, we will ship your Betta." The fish WAS sick and the seller knew that it was sick and the seller, eBay, and PayPal will not issue me a refund. The seller committed FRAUD and eBay and PayPal are both allowing him to do this.

As a buyer I am constantly overcharged for shipping due to the fact many sellers cannot comprehend how to use the "shipping calculator." When I have questioned some sellers, they simply stated they "charged a flat fee" for all shipping locations. That make no sense. I have had several items broken because people cannot properly pack certain items (sewing machines and phonograph turntables in particular), and become angry when I complain that it arrived horribly broken. I had a 30 pound sewing machine wrapped in bubble wrap and a kevlar bag, no box..

Been in week long war not with buyers but eBay. They tell you what you want hear they lie, now two cases can be filed against you. EBay can force people take stuff back PayPal is same way. There needs be class action lawsuit to stop them. I been lie to so much it’s not real. I being told they writing things down, call back up, nothing was said. They did nothing what they told you they would do, their supervisors will even lie to you. I requested all my phone calls be given to main office - they refused. When eBay makes people take things back just because that person did something mess it up it’s wrong. There is no seller protection on either site - you a seller you now require take things back up to 160 days after you got it. All the information on these claims been sealed by eBay even though I did win.

Purchased an 128G jump drive from Ebay. Product received (long time to ship but expected). Placed a file on it so it looked like it worked. Left favorable feedback. Device would not store more than 32G and then failed to work (2 days later). Contacted Seller, asked for a return envelope. They sent me an address and did not send a return envelope. I requested a return envelope several times and they sent me their return address again. I followed their instructions on Ebay website. My wife mailed the item back to Ebay. Seller never sent me the item. I paid for the item and shipping back to jewels-malls (seller). Never received the item and paid for item and shipping. Although my feedback is 100% positive Ebay basically told me to take a hike.

I had purchased Herbalife Cell Activator from ebay.india on 15.03.2015. They dispatch the item via Track on Couriers. As per tracking record of Track on Couriers, the item was reached Ernakulam (50 Km away from my address) on 18.03.2015, But it was delivered to me only on 23.03.2015 evening. The parcel cover was sealed firmly, so I accept the item. But when i opening the parcel, the cap of the bottle was seen separated and broken in 2 pieces. Seal of the bottle was seen removed and almost all tablets were seen lost (7 tablets were seen inside the bottle and 5 on the parcel cover). It was a shock for me, not only for the damaged parcel but also my belief in ebay. (I was in a firm belief that ebay is the no.1 company in india in the field of online business).

I sold a very fragile Swiss Le Coultre clock on ebay for way less than it valued at, Ebay set their own price 'buy it now for $500', what they sell for on their site not working. The clock I sold was a working, 15 Jewel, gold, crystal clock, the buyer was in portland Oregon & wanted me to ship it to his country Singapore. I declined because you have to ship to the address on the buyer's site. I sent it to him cushioned, finger foam, very thick shipping plastic, shredded packing paper on 1-12-15.

EBay put a hold on my account so I was not able to sell but I was able to purchase items. Then refunded buyers their money after I already shipped out their merchandise. Said because my account was restricted they automatically side with buyer if there is any kind of problems. EBay and PayPal are a joke and a complete joke and rip-off. I feel we should all get together and firm a class action lawsuit.

I had placed an order regarding the iphone 5 display. I got it - it was not working then I had contacted ebay. They told that your producT is under manufacturer warranty. You have to contact your seller. Then I had contacted the seller. He told me to return the product to him. Then I had called to ebay and I told the whole situation and I asked whether to send the product. Then they told that you send your product to the seller. Then I had sent it to them. I did not even got the new product up to now. I had called the ebay for that. They are not responding for that and the seller is also. Then what I have to do. So please don't buy on ebay.

The buyer of a laptop I had for sale notified Ebay, the purchase was made without authorization. I'm very happy Ebay cancelled the transaction, however Now the Item shows as SOLD. Ebay won't let me cancel the sale even though They are the ones who cancelled it. I also cannot RE-list nor add another item... Ebay keeps taking me to a re-list link, Then errors out, as it can't find an item to re-list. Ebay support is non-existent.

I am cheated by on the name of ebay. And now trying to contact ebay but not getting any proper resolution from ebay. Can someone help me from ebay. **. If really you help your customers then please contact me asap on given email.

I have been selling on eBay for 15 years. Recently a buyer filed a return request. The buyer is an absolute loon, and I could dedicate an entire post to her, but for now, I'll stick to eBay. I accepted the return, as eBay would force me to accept it anyway. She sent the item back, and eBay sent me an email stating that I had until March 30 to refund the buyer. Until then, I had a chance to inspect the item, make sure everything was okay, etc. Notice I'm writing this post on March 26. Well, just yesterday, the return was escalated to a claim, and 3 hours after it was escalated, it was found in the buyer's favor, the buyer was refunded the money, and I was *not* credited with the final value fee.

I called Ebay and passcode then they said too bad. I was complained that not right for used condition wrecking balm dermabrasion applicator tool only! (does not include erosion head!) I don't satisfy about used who used it after selling. I received it and not work for battery that why who used it. I returned to back him and refused refund that lose my money about $15.00. After I bought new Wrecking balm tattoo fade that better include. Then who used it and selling in ebay. I will be close my account in ebay but I never again and not like who selling. I want to know how much cost worth only wrecking balm dermabrasion applicator tool only? If sound like take advantage of money?

After having an ebay account for some time, I decided to sell on there. It was going great and I did everything I could to please customers and always received 100% feedback. Ebay suspended my selling acct permanently for no reason. They wouldn't tell me anything and I lost money tied up in items I purchased to sell on there. There are sellers with a 96% for a combined score still selling. I have no idea how with 100% feedback they booted me off. I did all I could to please customers and they were happy. I called ebay about this and nobody could give me an answer why I lost my selling acct. I read on pissedconsumer.com that this is common. Time for a class action lawsuit for discrimination. Even with a flawless score, you're at danger of being dropped any time for no good reason.

EBay protects buyers. It's that simple. Sellers have no recourse. If you do sell be careful. If you get a negative feedback there is nothing you can do about it. Have tried drop shipping. Plain and simple. Don't give any money to this company.

As I sit here on hold waiting for the 9th customer service representative at eBay, I decided to post a complaint concerning eBay's customer service. Each time I am transferred, I am asked all the same questions as if there are no records or notes available. The issue is the my underage minor daughter set up an account and listed items for sale. She did not receive monies, nor she ship any items. I first called eBay about 3 weeks ago and after 4 transfers and 5 people, I was assured her account was cancelled and that no seller's fee would be charged to her bank card since no transactions had been completed and she was a minor.

eBay's seller policies are totally unfair & they cater to the buyer and leave the seller hanging on a thread holding up funds when a buyer bids & wins an auction, pays for it, then says he/she does not want it . You get charged a final value fee @ 10% plus a PayPal fee @ 2.9%. eBay then tells you to cancel the order and PayPal wants to charge you another 2.9% to refund the buyer. This is sheer nonsense. I have spent hours on the phone with them getting disconnected, brushed off, and given the runaround. I believe CA should do a deep investigation on their policies (all around) - they stink, are getting too BIG and making a fortune on the little people at hand. Please investigate!

Placed order on eBay for Microsoft Surface Pro tablet. Item was on CNET Cheapskate. Changed my mind within seconds and tried to cancel using the eBay cancellation button. Was unable to complete the process and was told that I could not cancel because item was shipped. Refused package at UPS office. eBay says I cannot get a refund ($900) because I refused the package. Microsoft will not refund. Fortunately I had immediately disputed the charge with Chase Visa and hope that they will get my money back. I do not have the item and neither eBay or Microsoft will take any action. Two major US corporations and they are like some third world scam artists. Three major corporations if you count UPS - they still have the product.

I was told I had signed for a parcel but had never received. I asked the seller very politely if they could provide tracking information as I had not received. They did not supply and sent proof of signature to eBay. This WAS NOT my signature. I was not even in the UK when it was supposedly signed for. Ebay however doesn't care about this. They do not investigate and do not help. I had to go to the Royal Mail myself and find out where this parcel was. Luckily they found it at the sorting office, otherwise I would have been out of pocket and without goods I paid for in good faith.

Wow. And I mean WTF! First of all the MSRP amount... just go ahead and cut that in half. Then cut that amount in half again and make sure you don't bid past that amount. Because what you might make after original listing fees and shipping fees and final listing fees and then the Paypal fee on eBay will severely cut into your hypothetical profit after you sell the crap they list as merchandise. Watch out for the buyer’s premiums and the shipping! WOW! Now you are crunched for time! You have 48 hours to inspect every item and photograph an item you might want to dispute once delivered! Giddy up and go!

I have ordered a Auxus one phone from your website on 29th December 2014. Actually we ordered 2 phone on the same day with the same different account number one from HDFC and one from Citibank. On Jan 23rd only one phone got delivered. One phone was missing. I waited for a week but it didn't get delivered then I called to your office. I was shocked to hear that the phone was got delivered on the same day. How can that be possible? One I should get the phone or the money back but they are telling that my phone got delivered at my office at 7.15 pm. They gave the bill no as: bill no - ** - hdfc, bill no - ** - Citibank. Then I tried to clarify the misunderstanding but they were not ready to accept it.

eBay just sided with a buyer who scammed the system by taking my item out of the box and sticking jelly beans in it then claimed I sent them jelly beans. They opened a case against me then when I refused to refund them and told eBay I could prove they didn't get jelly beans, eBay decided to close the case and gave them a refund! Scammer gets free item now and I'm out the cost plus return shipping. eBay is great for scammers. Simply do a swap and you get the item for free. I will no longer be selling anything on eBay. It's just not worth the hassle.

Ebay is supporting FRAUD. I was selling and buying. I bought fake D&G dress, I had proofs the dress was fake. I left negative feedback, Ebay removed. Guess why? Bc they get paid when the item is sold. It took over 1 month to get refund. I sold shoes, shipped. Shoes were delivered to the buyer. Buyer opened case that didn't receive shoes. Ebay without contacting me, refunded. So the seller kept the shoes and the money. And me, no money and no shoes and she left me negative feedback. When I asked ebay to removed they said it's not removable. But it was removable when I bought fake d&g. Ebay CUSTOMER service is the worst! Unprofessional.

I refunded a customer for a $2,000 Loro Piana Cashmere sweater, after receiving it from her it had been worn, stained and completely covered with a horrible perfume. Taken to numerous dry cleaners whom said the smell and staining cannot be removed without ruining the sweater. Appealed to Ebay which did no good, they did not refund my money, or even a portion though they issued a complete refund to the customer. I have done a lot of business on Ebay and will never return. In addition I have taken the proceeds from multiple sales done with them and am starting an Ebay complaint board along with several other avenues to broadcast Ebay's unprofessional and unethical business practices.

I can attest that eBay has its ups and down, but as I've read these comments, it seems most buyers don't understand. eBay is just a collection of sellers rather than one big store. I too have experienced my bad sellers as to my very pleasant ones. I just wished eBay would stop trying to grab more money from sellers and actually focus on the real problem: cases. If only there was a better way for buyers to prove that what they received was NAD. So eBay could stop siding with buyers who don't upload pictures or upload falsified images. Then eBay could really become a place where both buyers and sellers could feel safe.

Don't sell on this website. They got a 10% policy, when you start selling, they charge your account more than 19%. Call them to get refund, there's no refund. Block them on your PayPal account and call them to fix the next billing payment, they don't fix it and ask to pay if you don't pay they let you know they gonna send the case to an referral collection agency.

I purchased an under-the-counter can opener. The seller stated it was in good condition, either a floor model or return. When it came to my home, the Styrofoam that it was encased in had what appeared to be grease or something dripped on it. When I pulled out the can opener and lifted the flap, there was so much caked-on gunk that had clearly been there for years. There were no mounting screws or instructions with it at all. I contacted the seller to return it and he offered me $3.00 for the return when I paid 54.00 for it. He hides behind a no-return policy he has no matter what garbage he sells.

I purchased the Item Korean Stylish Ladies Slim Black White Striped Mini Dress (251846952353) from Ebay and there was M size mentioned on the cloth. When I received the Item, it was for kid, it was damn short and small, not what is shown on picture. I contacted the seller and ebay immediately and it's been close to 1 month, no response from either of them. They closed the Ebay claim guarantee immediately without giving proper justification.

Beware. I purchased an item on eBay. The seller printed out a shipping label then let it set on the floor or shelf for a week before shipping. I needed the item so had to go down town and purchase again. When the item arrived almost 3 week late I refused it and opened a case with eBay. EBay closed the case and sided with the seller. I lost over a $100. Needless to say I closed my eBay and PayPal accounts (eBay owns PayPal). I will never use ether one again.

I filed a claim for FedEx SmartPost w/ eBay on their site. This is the correct process and the only way one can file a claim. FedEx SmartPost only pays $100 + transportation costs regardless of the value of the item. IMC it was an antique item worth over $400 and sold for approx. $200 + 89.00 shipping costs (due to weight). It was shipped virtually within 3 1/2 hours of my residence. (I could have driven it there.) The item was completely damaged (although it was professionally packed). Damaged beyond repair. The buyer was inconsolable and I was very very upset. I filed a claim the same day. After waiting over 7 weeks (eBay's directions are 20 days + 2 -3 weeks???) I began calling eBay. I probably have 10 phone calls and about 20 hours invested in this to this point.

For more than a year now I have not been able to access the 800# customer service department using my ph#. Every time I tried I was told that the number could not be used because there were two accounts using that number. I only have one account. I attempted on several occasions to have eBay correct this matter without success. Two months ago, I became very angry about this and contacted eBay customer service again. They were able to find the other account that was using my number, but couldn't tell me who it was. I asked them to simply call the number and see who answers. They wouldn't do it. Wouldn't even directly respond to the request. But, they told me it was going to be escalated and the higher department would contact the other user and have cease using my contact info.

So to let everyone know, you are absolutely correct in the idea that eBay caters to buyers, not sellers. I was just on the phone with **, I asked, "Why does eBay give the option to not accept returns if they are going to let buyers return items even if they are not damaged anyway?" His response and I quote, "to give the buyers the option to return items for any reason whatsoever." I then asked specifically "so eBay caters to buyers and not sellers?" His response, "that is absolutely correct."

Have you had a seller simply cancel your winning bid after the auction ended? This has suddenly started happening to me. My items are all quality rollerball pens. In each case, no reserve was posted and I was the highest bidder, but either my bid was cancelled by the seller or, in the most recent case, the seller claimed the reserve had not been met even though there was no reserve. One seller did have the courtesy to reply to me, but only stated that he thought he could get more. Excuse me! Isn't this an auction! If you want a certain price you either place a reserve, which costs money, or you place it for sale, not auction.

eBay has created a new level of screwing people. Because of a recent policy change, I'm having to pay $210 to refund an item that I sold for $150. How that's supposed to happen I don't know.

I just don't understand how eBay claims no insertions fees when posted from mobile devices. If gross total sales are 100.00, say shipping is 20.00, that's PayPal takes the fee off the top. 3.00. That's $77.00 in profit if they only charge 10%. How do I profit $57.00. Honestly when you call customer service 4 hours on hold stress I would be better throwing items out than dealing with the stress. I almost want to file a tort for deceptive business practices and a few other reasons. Not settle out of court and watch them squirm when class action law suits follow. I have learned when dealing with the devil its best to only sell MRO industrial expensive items because if a 700k item sells they only can take $250.00. Other sites may not have the same standards but if you’re buying razor blades in an open box for 6 bucks you’re getting what you pay for. Call shave club.

Item was sold to a buyer through ebay. Buyer complained as item didn't work. I contacted buyer and ask to return item back on his own cost (ebay rules) for check if item really faulty. Buyer promised if I make full refund to him he will post item back to me. I did full refund. Ebay closed case straight. Buyer refused return post and asked me to pay 20 and then he changed his mind he wanted 10 for post. I refused and told buyer ''eBay policy says buyer must pay for return post. That's what I was told by ebay customer team 2 times, also buyer promised so'' and tried to appeal against case ebay closed. Finally ebay made decision on buyers favour due to ''seller has made full refund'' so ebay cannot do any further! Now buyer doesn't want to send item back at all.

Flash Your Galaxy to prepaid... shipped my galaxy note 3. USPS tracking says it was delivered to seller. He says it never arrived then told me he has it and will send it back in pieces if I don't remove negative feedback. Also said he has a stealth account for eBay that he purchased online and that his name on eBay is fake and he lives out of the country. I have used eBay for years with no problems... I feel this person should never be allowed to sell on eBay. He said he will get a new account since this one had been compromised. I was scared after the threat... he also sent eBay a request for my user information. I know because he sent me the email also.

The new eBay Returns Process makes me extremely Angry, as it is encouraging too many SNAD Claims and I have more returns now than ever before. It so unbelievably wrong that Buyers aren't even required to provide evidence for the Defect to be recorded against the Sellers account and regardless of whether the buyer provides evidence or not, the Defect remains and in most cases, the Defect can't be removed because eBay's policies do not permit the Defect to be removed.

Claim ID: **; PaisaPay ID: **; Item number: 161589697014; Seller ID: shabbeerhf1; Date claim opened: 27-02-2015. I only booked HTC Desire 620G Dual SIM but I received HTC Desire D620H Dual SIM. It's not an original HTC company, it's copy phone. I am asking about that mobile to eBay India Customer Service, they are sending one email.

If there is minus stars I will give them that. Ebay claims that it's all about the customer to be satisfied. But when it comes to seller on eBay (which mean I'm eBay customer they are the worst to come), customer service is 0. How they handle claims - 0. Their policy is 0. The whole selling experience on ebay - 0. Please everyone has bad experience with eBay put review here. Their charging rates is very high. Very very bad website. I hope they go out of business. Overall rating (they suck).

eBay withholding fees has nothing to do with guaranteeing we are good sellers. It's about making $ off the interest on the money they hold from sellers. I asked eBay over the phone if I "individually" listed 25 Wheat Pennies for 1 cent each and free shipping, would that satisfy their requirements. The answer was "NO" it's has to be at least "$250.00". Therefore this is "NOT" about verifying we can complete a transaction. This is more about eBay earning $ from interest by withholding funds.

I have been selling since eBay's early days and have strove for power seller status as well as opening a store. eBay keeps upping fees and taking your money. Then to boot they always make anything your responsibility no matter what the case. I had a seller not happy with their purchase because it didn't work. So I told him to send it back..... We had repaired that and returned that within that week. They still leave a negative feedback and eBay will not remove it because they say it's buyer's experience.

We have been a top-rated eBay seller for over 10 years. eBay has changed their rules and now has opened up a marketplace that is not fair for sellers. Buyers are constantly misusing the eBay programs and costing sellers like me hundreds of dollars. eBay also no longer has proper systems to help sellers with problems (i.e., getting lost fees back, misused returns or SNAD cases from buyers). The fees they take from sellers are getting higher and higher. And now with their new cancellation policy, sellers are not getting fees back for items that have canceled.

I am a seller on eBay.com. A buyer bought an item by his mistake and returned it to me. Both of us agreed that it was his fault and he would pay for the shipping fees, the original and return fees both way. I refunded him the payment of the item in full, less the shipping fee. He was satisfied by the resolution and left a positive feedback for me. He is absolutely a good customer.

Closed a multi-million dollar account because we were linked to another account, one that looks like it did less than 100 transactions altogether. Linked because we sold similar items and same area. We invested $100,000's in inventory based on our previous eBay sales. We had to fire 3 employees! We lost a lot of money liquidating some inventory the following week as our suppliers give us NET terms and we would have moved the inventory in time, if eBay didn't screw us royally.

I ordered a cell phone from eBay... and after an exhausting shipping experience I finally got it, broken. It was sold as fully refurbished and in total working order. I work 6 days a week ten hours a day. They said I could send it back and in a few weeks I'd get a refund. Well, I can't leave work to ship anything through USPS (all eBay offers) and now I'm stuck with a broken phone and a sim card I already paid for a month of service on. I'm pretty bummed out. I cancelled my account to at least stop the barrage of sales emails they send. They refused to help in any way but that.

Mark64 advertises a 2 bedroom luxury "penthouse" on eBay. I paid $1,500 for it but it was on the first floor and was maybe luxurious 15 years ago. I have complained to eBay to make him change the listing so others are not fooled but they do NOTHING! According to Mark64 it was a "penthouse", according to Webster's dictionary a penthouse is the top floor of a building, which this was not, first floor. We heard noises above us all week, toilet ran after 2 repairs, we finally closed the door. Shower head broke, took numerous repairs for that! I have photos to document my claims but eBay still allows this false advertisement. Buyers beware!

I posted for sale a new 2-in-1 computer. It was sold. I mailed. The buyer requested a return because I listed the wrong type of processor. So I approved a return. I received the device back and the computer is locked. I asked for an intervention. Hoping they could hold money until the buyer gave me passwords that locked me out of the account. I am not sure even if it is the same device. Ultimately, I have received a device I cannot use. Basic logic and fairness should be expected, however they rendered a decision on the buyer's behalf and I the seller. They left with a device I can not use. I only want the device I sold, in the condition I sold it. It is a shame that this buyer protection guaranteed has to hurt the seller. I did not sell a bad product, just not what buyer. I issued a return promptly. I just want to be able to use or resell the product. Unfortunately, I can't even use the product now. What about seller protection? Upsetting experience.

In February 2014 I bought a camera from oz.online2 on eBay. It came with a one year warranty. After 5 months it broke down and I returned it to the seller. It was acknowledged that it was faulty and "was sent for repair". Months passed by and the seller always had an excuse that the repair center is waiting for parts. The end of the warranty came and he stopped responding to my emails. He stopped trading under the name oz.online2 and he is now trading as perfect_mission on eBay. He is selling the same items from his previous account and eBay does nothing to stop him. Scammers can only change their name and keep trading on eBay. Avoid oz.online2, perfect_mission and www.buybuybox.com.au. It is the same bunch of scammers trading under different names.

Bought a product from US for international shipping. After a month of not arriving, EBAY claimed that their 'international fulfillment' centre delivered the parcel already. Upon further enquiry they claimed that the parcel couldn't be delivered because the phone number for the recipient was wrong and hence there's nothing else they can do about it. We should then just 'accept it'.

I sold a ring worth £2650 and have an independent valuation to prove the details in the listing. The buyer asked no questions beforehand, bid at the last minute, and I have a "no refund" policy on the listing. Despite everything, eBay have refunded the buyer. No amount of evidence will help sellers, they will find in favour of the buyer 99% of the time so people keep buying at the expense of sellers. Their policies are clearly discriminatory against seller. To top it off, they hold the money in PayPal so you can't use PayPal anymore AND they expect you to pay a final value fee even when item has been refunded WITHOUT consent!

I ordered a tablet from eBay, I got that tablet, but when I opened the pack, the headphones were missing, also the built-in wifi feature is not working. I am also unable to connect the 3G dongle to it, as it is also not working, and when I called eBay regarding these issues, they told me to visit the service centre and told that the product cannot be refunded. There were lots of conversation, messages, mails, but unfortunately no solution, and finally eBay is not providing me any solution.

I am an eBay seller (100% feedback) and just had my PayPal account tapped for $70 to refund a buyer under the "Moneyback Guarantee" policy for an item sold and sent out by registered mail in January 2015 because... the Brazilian post services haven't delivered it yet (March 2015). After a long, expensive and Orwellian phone conversation with a not-very-pleasant eBay customer service representative, I learned that somewhere in the tiny legal text that one agrees to by listing an item, yes, you are responsible for a refund even if a foreign postal service delays the package for too long.

Ebay.in is the best place to get yourself shouted at. I called to inquire about an item I sold and was given vague answers which didn't provide much help. So I asked the question again and the customer care shouted at me and started showing a lot of disrespect. This was very unacceptable and has stopped me to further deal with Ebay anymore.

Did you know ebay protects rude sellers by allowing them to delete feedback they don't like? Your voice will not be heard! This is what I said, which they removed: "God forbid you need to contact seller. They will ignore, block you, even if a loyal customer." Maybe they deleted it because I used the word "God"? Sorry, but I object to pertinent information about a seller being removed so other customers out there become uninformed.

Sold an item on eBay for $809.00. Then I am told eBay wants 10% of that, then I am told PayPal (where the hell did they come from) charged me 2.9% for handling the sales. Then when I tried to get my funds from this Pay PAL they wanted my checking account number. I don't give that out to anyone anymore. Then they wanted 1.50 to send me a check. I agreed. Then they said they could only release $500.00 of my $809.00 per month. WTF? After 2 hrs on the phone they have stolen my money and said when my credit card bill comes it will have a code in it for me to get my money? WTF Stay clear of eBAY people, I was warned but did not believe but you can bet your sweet ass I will never deal with eBay again. Their BIG loss!!!!!

I ordered a hard shell suitcase and used it once to travel abroad. The zip was clearly not sufficiently robust and split on one of the corners. I contacted the supplier UKMART365 and send photos. They refused to entertain a claim because of "over packing" which is just not accurate because when I travel, I make sure that I'm easily able to lift any luggage because I'm often on my own. Eventually, they agreed to a 20% discount which I rejected as I wanted to return the item. eBay became involved but their communication around this issue was beyond shocking.

A complaint was brought up, in oct, 2014, told my $100.00 would be returned etc etc. Still waiting. Sick of excuses and lies.

I've been a member of eBay for 14 years, both buying & selling. I am currently unemployed and resorted back to eBay for selling some of my collectible items. In the past 2 years eBay has changed many of their selling procedures. This week was the last straw. I do not list many items, but what I do list, I rely on my description of each collectible item along with my Power Seller status.

Hi, I have bought a Dell battery from eBay on 3rd of august, 2014. Now the battery has stopped working...is still under warranty. When I contacted the buyer he is not responding to emails. When I contacted eBay they are saying, "Speak to seller or PayPal." Paypal is saying, "Contact eBay." I contacted Dell as well and they are saying that: "Because you haven't bought it from eBay, it's not under warranty." Then how come that guy has been able to get 3,228 positive feedback and why didn't Dell took any actions? Where is PayPal buyer protection, they pass the blame to credit card company. Is there anybody/institution where I can report about these scams. The transaction details are as follows: Ebay item number: 151177993043, Ebay seller:smartcomputinguk. Please let me know if somebody can help us with these type of fraudulent activities.

Once again eBay has found a reason to deny a return claim despite their stating money back guarantee applies 99.9% of the time. In this case I received defective merchandise but the claim was denied since I shipped it to a forwarding address as a gift. Absurd and ridiculous yes, this is how eBay's operates their business, by deception!!!

This is my first time using ebay to sell my item. At first, when I'm adding my item, ebay charge me $0.30 supposed MYR 1.10, but MYR 3.00 deducted from my credit card through Paypal. Then, the next day, when I tried to have a look my item in a selling board, they ask me to verified my Paypal account and they will charge me $1.95 for Paypal verification. I think this is nonsense. My item still not in a list, but they ask for charge, charge and charge!

I sold a new coffee maker on Ebay. After a couple of weeks the buyer complained through Ebay. The complaint was that when brewing, coffee dripped down the side of the pot instead of into the carafe. The buyer asked for a refund. I responded. I suggested that the buyer first check to make sure the lid was on correctly before returning this item for a refund. The buyer returned the coffee maker. I brewed two pots of coffee with it. Neither dripped down the side. I made a short video of the second pot brewing showing this. I posted the video on Ebay's resolution exchange site. Ebay awarded the buyer a full refund and charged me with selling a defective product. I spoke with Ebay's representative and appealed. I was immediately advised that even though I did everything appropriate, the buyer was always correct.

I have listing an item with Ebay. Ebay cancel it because a scam from one of their buyer. Never got my money back. Ebay is one big horrible liars and scammers!

I sold on eBay for 6 years as a top rated seller but when ** hit the fan I ended up owing eBay a lot of money which I want to repay but cannot without my eBay income which ceased when my account was suspended until I paid up. This is my problem. But what really angers me is the fact that eBay also suspended my mother's account because I live with her. Nobody in my family can stand me because I am the reason she cannot sell on eBay. My own mother hates me eBay and I have been suicidal because you are too ignorant to take the time to distinguish that we are two separate people. Damn you to hell eBay. You RUINED my relationship with my own mother.

The money warranty is all a Big Lie. DO NOT BUY FROM EBAY, they do not stand for you. I bought from a seller. I change my mind before the item was shipped and told them not to shipped. They shipped it anyway and now they want me to pay for the shipping back. The item was also broken and eBay says that I'm making that up and not respond.

I contacted FDA and they told me my item (slimming massager) is perfectly legal to list and sell on eBay. Contacted eBay immediately to have restriction removed. I was told it would be done in 24-48 hours. That was over 12 days ago. They removed all my postings and I have called them almost daily to resolve issue. They keep saying it will be done and nothing happens. I have also alerted them to numerous ILLEGAL postings of medical devices like TENS units and E-Stim devices. They ignored that and those illegal devices are still posted for sale. I have had my limit of being brushed off and discriminated against. I would love to pursue legal action against eBay. I have wasted so much time on phone and I am losing money by not being able to list items. Also now I will have to pay listing fees again when I get to post my items again. I am sooo frustrated!

I had bought through e-bay on internet by credit card 1 No External hard disc drive of Computer (Make - Western digital wd my passport ultra 2tb), but inside we got 2 paper magazines of ELE TIMES of Delhi dated Feb 2015. The tracking no of parcel ** by speed post. E-bay and the supplier have refused to give refund, and complaint registered (complaint no. ** in speed post complaint system register your complaint). Supplier Mobile No is ** Mr. ** of Ambala city. What should I do get my refund of Rs 6525 back? Thanks.

In February I bought jacket from seller who sells thousand items on Ebay. Jacket did not fit me at all, so wanted to return item. I requested return which was denied. It turned out that jacket has a lot of other problems which I did not recognized in the beginning. Jacket was cut off from item which was much longer. Hem was cut uneven, additionally to it, pockets were cut off and had only holes. Jacket was not wearable and it was impossible to sell on Ebay again. I gave negative feedback but yesterday I saw that feedback was removed.

My account was closed without notice, and I never got the money from my sales. Customer service "manager" was inflexible and unfair about the decision of closing the account. I'm new to eBay and I could made a mistake, but I don't think that people at eBay are perfect. Two of my items were damage during shipping and not eBay nor USPS respond for it. They only want the fees they can collect from the customers.

eBay for years has been persuading sellers to "set their businesses up using eBay". I've been a seller on eBay for over 4 years. When we sell we give a refund for ANY reason (the customer is always right). In 4 years we have 4 negative feedbacks (all were offered refunds but decided to keep their items regardless). Regarding our performance rating: we are 5.9% negative. Why:

If you sell on eBay you need to watch. Feedback is in favor of buyers. Talking to eBay is like talking to a jury. Shipping method needs to change.

According to eBay's guidelines, buyers can purchase items without actually paying for it, and after 32 days then they don't have to pay since eBay refuses to open an unpaid case for sellers after 32 days. Especially NEW SELLERS BE AWARE: eBay automatically holds the funds for about 20 days, to verify the shipment they say, however buyers can cancel payments after seller ships within the 20 days??? So you shipped your item, got no payment, and 32 days passed, you call eBay, they refuse to open an unpaid claim, at the same time, the buyer has your goods for free. eBay has created an open environment for cheating with no protection for sellers. I called eBay, spent over 1 hour staying on hold from one rep to another supervisor, they admit to the process as well as not doing anything about it. March 3, 2015 - Case number **.

I had been a loyal eBay seller since 1998. I had over $2 million in sales since 2001. I had earned an (8900) feedback score with ZERO negative feedbacks in over 2 years! I received an email one day saying that my selling privileges were suspended. I called them over 6 times, spending a huge amount of emotion and appeals. They told me that they sent out an EMAIL (who reads all of eBay's spamming emails?) stating new strict selling standards. I was selling glasses that required after the purchase information on magnification and frame choice. After selling about 80 pairs, I noticed about 15% of customers, after buying did not reply to my request for their choices. That hung up the order processing and led to about 10 cases to be open against me because stupid buyers did not bother to contact me first at any time.

I sale & buy on EBAY. The dress that was up for auction was won by thopin0 who was at 32 stars when this auction was won by him with a "Feedback Score" of 100% positive. The actual documents that I uploaded & posted on pisssedconsumer.com & rip-off report show fifteen (15) sellers that gave "Negative Feedback" & also reported this "Scammer" to EBAY. All of those fifteen (15) "Negative Feedback" Scores were changed to "Positive Feedback" by EBAY. He has stated a different name in the emails. The first one was "I am Derek." Second one D. ** USA USMCAIRFORCE. Third one Dennis ** & dennison ** 9 also is a member of the armed forces branch USMCAIRFORCE. There is no such branch it is either the USMC or The USAF!

Sold a tablet to a buyer which included a leather case, charger, and various cables. Buyer claimed item wouldn't charge and asked for a refund. When I got the box, only the tablet was in it - no charger, no usb cables, no leather case. eBay forced the refund. Furthermore, the tablet wasn't broken. eBay told me that's the risk of selling and that all I could do was report the buyer. If they get enough reports, they will investigate. No protection for sellers at all. I will NEVER sell on eBay again.

I had a buyer who I confirmed on my receipt from the post office received their item. Because I did not link the tracking number with eBay, a customer service representative from eBay said I needed to refund the buyer their money. Two weeks after the refund, the buyer left horrible buyer feedback. I called eBay and they said to protect buyers, they would not delete the negative buyer feedback because they protect buyers. I told them the buyer got a full refund as well as the package and I have no way to rebut the negative feedback. They said I was SOL. In addition, I was told that no supervisor was available to speak to me. I have decided to take all my items off of eBay and will no longer buy or sell off of this website as they do not protect sellers at all. They stated that they did not want retaliation against buyers and I said well what is the negative feedback from the buyer - retaliation to the seller.

Before Christmas I ordered some goods size 16, opened package up when arrive --- size 8. TOO SMALL. I sent a text to seller requesting address to send back to with Free post label. I sent them back and got proof of postage. I was expecting my monies to have been reimbursed back on to my credit card. None appeared. Well I asked eBay to look into it at their resolution centre. They asked me if I heard anything from the seller 2-3 times. I e-mailed back "No. Not yet". Once again I tried to contact the seller but no avail. THEN suddenly now been told the case is closed even though I asked "PLEASE I WANT MY £11.99 back". (IT'S THEFT SURELY).

I purchased a Brighton designer handbag from an eBay seller, Saturday Treasure. The seller had a shipping price listed as $6.00. I received a notice from USPS that there was an additional $5.80 due to them in order for me to receive the handbag. I emailed the seller, Saturday Treasure about this. The seller said that there was no shipping due. The USPS told me she only paid for 1lb. of shipping weight when the true weight was approx. 2 lbs. I had to pay the additional cost, I believe she was trying to make more money for the handbag. I checked her reviews and she done this to another buyer. I opened a case with eBay and they sided with her and closed the case and removed the negative feedback I gave her. I was trying to help other buyers know what this seller did so it would not happen to them. eBay was not fair with this situation. I contacted eBay by phone and eBay refunded me $5.80, but I insisted it should be the seller and to put my feedback.

Yesterday a Chinese guy with a United States address won my item for $80.00 and I wrote him back telling him that I have to cancel the transaction because the item could get lost in transit, and no I have to pay the final fee to eBay that is $8. The point is why I have to pay the $8 to eBay if they have to reimburse me the money later because the sale got cancel? I don't want credit on my eBay account. I want my money and if eBay knows that the sale got cancelled why I have to pay the fee and wait for credit on eBay? Now I'm wondering if I really have to pay the $8 for a false final fee because the sale was cancelled and the insertion fees are $0

Money back guarantee a joke. Customer service is nothing but a bunch of people that will tell you what you want to hear and promise the world with no intention of caring any of it through just to get you off the phone. I bought 2 of the same items both in color red. Item description states choice red or blue. I got them and both were pink. Ask for exchange or refund from seller. In 4 emails seller refused and claimed that red was just a recommendation not a choice of color.

Having done couple years of buying on eBay, I noticed that for the recent years eBay has less buyer protection & customer services provided for buyers. Having recently trying to purchase big ticket items (phone & land), both were involved with problems of ignorant/dishonest sellers and eBay does nothing to ensure buyer's protection.

Every time I try to contact eBay customer service I have to wait too long for them to pick up the phone! This is the second time they sent me prepaid shipping label without enough money on it. This time I have to pay $4.88 difference just to avoid their horrible customer service!

I listed an iPhone 5 (Item #111589977315 ) on eBay's website and the item sold for $175. I was charged a fee of $17.50 by eBay, which I immediately paid using my PayPal account. ** took advantage of my naivety and committed the crime of identity theft and burglary via the Internet. My bone to pick with eBay is that their Terms and Conditions are there to protect the Buyer and does absolutely nothing to protect the Seller. Ebay wasted no time taking a $17.50 fee and then immediately refunding it to my account once they realized I had been stiffed by an unscrupulous individual via their website.

Nowadays many sellers from China do not respond to messages, not post any shipping information, and sometimes do not ship items in the first place. I wasted 2 weeks trying to contact seller, then open my case to get refund. Guess what, eBay told me to wait another 3 days to get help from them. I did not get any item from this Chinese seller. Then seller suddenly message me he can send the item If I WANT.. 3 weeks after purchase date. Well This ** don't want to give refund. I got my refund AFTER 1 month. Just go to Amazon or somewhere else. EBAY don't care you get your item on time or month after. You just waste your time to wonder WTF is going on, and nobody will help you. Yeah that's eBay right now. Make sure you read review, but do not trust the review. eBay used to be fun and fast, but not anymore.

Overall my experiences with Ebay have been satisfactory even though they charge a lot for services in selling items. Many people I have talked to do not understand their Discriminatory and Hateful selling policy. When selling items of WWII Germany one is not allowed to show swastikas but even then it does not matter to Ebay. I have had items removed from selling that do not show ANY offensive symbols. I think that certain managers at Ebay have an anti-social hateful and discriminatory attitude toward the seller and consumer.

Spent 14 years to serve people just as I have as a Veteran of This united states of America. Had great feedback into the thousands, mostly as a buyer myself, started selling off a few items from earlier yr's purchased. I did things right--insured packages,priority,described item & in this case twice described. Buyer opened claim, I lost. He returned less than half the items sent, kept all things of value. I got a small package wrapped in brown paper, still have it from id ebay billram1122. A thief.

I have bought a mobile and the mobile was not even turned on, so i claimed for the replacement of the mobile and the details are below: Item number: 271641448049 Seller ID: lowpriceshoppee Date claim opened: 12-02-2015. But the same has been rejected by the team wrongly. The issue with the battery of the mobile. Till now no replacement call received from the team.

Put on hold. They say the wait is six minutes. Now I still am on hold after 20 minutes. Why such poor service?

I sold an item in mid January. Buyer paid by PayPal, I shipped the item with tracking number. Item was received by buyer. I specifically have my account set up to only ship domestic. Item ended up sent out of county (delivery address was KY!). Money was never released to me. I contacted ebay, who directed me to a refund request in French! After talking to 3 different people at ebay and spending 45 mins. trying to sort this out, I was informed the buyer initiated return, but never followed through, so as of Feb 23, money for item would be released to me.

EBay's Unfair DSR Policies. I have had an eBay Store (Power Seller) since 2000 and up until ~ a year and a half ago was quite happy. I have sold nearly 3,000 items and have very positive feedback. EBay was built on the backs of small entrepreneurs like me. They made it possible for us to compete in the national and then global marketplace. Now they are catering only to the big box stores with shrink-wrapped items that can be immediately taken off the shelf and shipped. They are forcing the small custom/specialty-geared businesses out of business.

Got so tired of ebay making it so hard to contact what they call customer service I closed my account. I called them 4 months later to find they just refused to close my account. I was told they will only close my account 180 days after my request, even with no transactions pending. They do this hoping the customer will change their mind. On top of that I was told even after 180 days the customer is required to call back and only then will they comply with my request. Is that ever legal? Now I just spent an hour and could not get through all their garbage questions to contact them and tried for 30 minutes and could not get a call through. I guess if your customer service sucks that bad that's the only way they keep customers. Refuse to close their accounts

I've been a seller on eBay since 2012 with over 1,700 sales. I too believe that eBay will side with the buyer on all complaints and furthermore, ANYONE can leave negative feedback regardless of the situation. My company will give refunds for any reason. We had 4 negative feedbacks this past year. 1 - WW2 Navy recruiting poster - claimed it's a reproduction. The item is genuine and we offered a refund anyway. The buyer chose to keep poster and gave negative feedback. eBay won't remove. 2 - Mourning Locket - customer disappointed it had "someone else's" hair in it and glass was cracked. These were fully disclosed in the listing. We offered a refund. Buyer choose to keep locket and gave negative feedback. 3- Gold bangle - buyer claims it was damaged. They returned item DAMAGED. We gave refund anyway. Buyer left negative feedback.

Bought an item and seller sent to wrong address. Contacted them as it was past the date I should have received it. I asked for a refund as the tracking number said it had been delivered in CA. I live in NM. At that point seller asked me to wait a few days. I did. Nothing. Tracking still said it was in CA. Opened a case. Told seller I did not want or need the item. They said they would refund the money when they got their item back. Few days later the item shows up. Gave it to the postal person to return before she put it in the PO Box. Now the seller closed the case with a tracking number saying it was delivered. Now I have no item and out the money as well.

A terrible experience with a seller who do not accept he misrepresented an item. Contacted seller. He copied and pasted one of the original photos to his computer then add a print detail after the item was sold to me? Photo with a print detail should be listed in description not after the buyer found a misrepresented item!! Then he contacted ebay. Then of course customer support did not even look at the altered photo he sent me via ebay messages. Is ebay that easy to manipulate by angry sellers who can't accept they made a mistake?

Fraudulent seller keeps selling non-existent WSJ subscriptions. When he is asked when it is coming he answers soon, promising to check on it and telling customer to close eBay inquiry and thus circumvents the system because if you close an inquiry once, you can never reopen again and eBay will not refund even though they have allowed fraudulent activity to occur over and over. Seller is still active!!!

I went from being a Top Rated Plus Powerseller to now being Below Standard because of "defects" from users' return requests and low star ratings (which I can't even see and had no idea they were there). It is apparent, from the recent policy changes -- the new Defect Rating System -- that sellers are a risk to eBay. EBay is paranoid that their image will be tainted by disgruntled buyers. Their greatest fear is that those buyers will be filling the Internet with complaints and warning everyone to avoid eBay. The response is to weed out all of those "bad" sellers so that there won't be anything for buyers to complain about.

I've been a PowerSeller on eBay for nearly 15 years. The majority of my transactions have gone smoothly, with thousands of positive feedback and satisfied customers, until recently. Starting with eliminating the ability to leave honest feedback for buyers a bunch of years back, eBay has rolled out more and more policies leaving sellers with virtually no protection against buyers who cheat them. Cheating takes so many forms: wearing/using an item and returning it, returning an empty box, and extorting lower prices by threatening poor feedback, just to name a couple. I'm writing this review because eBay's new guided returns system via the message system actually encourages buyers to fabricate "item not as described" claims to get free return shipping and full refunds including shipping costs. The most common fake complaint is odors, since you can't take a photo of an odor.

Don't sell in ebay. They are parasites. Plain and simple. This website is absolutely ** ridiculous. I've been selling in ebay and always something new (bad). I stop selling because I noticed they been debiting from my account extra fees. And I stop selling in Dec 2014 and they want to charge me even for February!! **!! And the customer service the worst. They make you go around the same thing over and over, like a scratch disc.

I've been a member of eBay since: Jul 17, 2012 with a 100% positive feedback score. Never have I had a negative comment. I recently sold an ECTACO PARTNER X8 RUSSIAN=ENGLISH ELECTRONIC TRANSLATOR. I sold this as No return of refund available, Returns: Seller does not offer returns. You are covered by the eBay Money Back Guarantee- opens in a new window or tab if you received an item that is not as described in the listing.

The seller (myself) sent a package with a tracking number Feb 4, 2015, according to buyer, she did not receive by Feb 16th. The information tracking number stopped while the package was in transit, specifically at her main PO branch in Cincinnati Ohio. (She lived in Ohio), she then filed with eBay’s buyer protection policy stating she did not receive her package. EBay then froze the amount of money of the purchase from my PayPal account.

I'm an experienced buyer on eBay. I've never had any issues and always paid for merchandise. But today out of nowhere, a temporary bidding restriction came up and now I can't bid on anything, considering that I only buy rare and hard-to-come-by beauty products. I now am losing out on some great deals because of this! I could be a millionaire and buy as much as I'd like from dozens of sellers... as long as I pay then I don't see the darn problem?! This just isn't right and I'm not happy w/ eBay. eBay, you shouldn't mess with a woman and her beauty products!!

I get charged with a shipping fee that I paid off. That's 40 bucks with my own money and now eBay wants another 40 like come on, this is just stupid. Now I just want to close my account.

eBay is just one of the those bloated companies who treat their customers badly. I sold a laptop on eBay & was told the listing would be free. Now if you're told something is free, you would expect it to be free. After selling the laptop, PayPal takes their portion (for whatever reason) and the price I get is lowered. I understand posting with eBay, you do have to get those portions taken out but I then received another invoice from eBay, stating that I owed them money. And I also owes money for an item that didn't sell. Now if you sell an item on eBay, you should be charged accordingly but fair. But if it didn't sell, they'll still charge you? So instead of making profit, you've wasted time and energy, plus extra money to satiate their greed.

I have been an eBay seller and buyer for about a year with no really negative complaints. My account was linked to another individual because we shared the same address (apartment building) whom I had no personal relationship with whatsoever. Because of this individual's mistakes on eBay, my account was suspended. After countless hours on the phone with eBay employees, I thought the matter was explained and resolved and I was allowed to continue my business as usual. They charged me fees to repost my listings they had removed only to remove them all again the next day. I argued this point and gave up for a few months. Finally I contacted them again and was told by an eBay employee if I paid these fees, my account would be reinstated (extortion). However I paid the fees and started to list my items only to have them refuse to list them.

I'm a small business owner located in Denver Colorado. As a business owner we took advantage of eBay seller program which states sellers are protected. Then started a PayPal account which is also owned by eBay. We then started selling items with a great track record and a awesome dash board. We sold over 500 items and did over 40,000 in our first quarter. Then we received a couple of customers who ordered multiple quantities then filed a not described on us. Customers said did not received full order when it was clearly verified on our end through inventory and through shipping weight and price that we were being scammed by these customers.

Hi, I had purchased skullcandy headset from ebay on 15th Dec 2014. Product has 6 months replacement warranty. It stopped working after few days and I approach ebay customer care and said me to contact seller (ritu techno services). In spite several mails and call, I didn't get any reply from seller. Once he said me he is sending replacement and never picked my call after that. I had mailed reg same to ebay also and didn't hear back. This is disgusting and not acceptable. I need replacement or my money back.

I did get a hold of a live person over eBay last month when I had to check in to see why I was being charged all those listing fees. The woman was helpful and understanding - told me I had exceeded my 100 free slots and that was why. A few days later on the first of the month I started at zero again; went to list probably my 50th and now I have fees again. They all add up and I can't afford to list - especially since eBay traffic and my own sales have dropped recently. It takes time and money to finally get thru to a Rep. I can't call again.

EBay allows fraudulent buyers to pretend they are buying an item they never pay for it then you are charged for sellers fees and they know that you were not paid and they refused to return your money. It is stealing. Taking someone's money for nothing is stealing. No matter how large of a company you are stealing from the little guy. How do you live with yourself eBay!!! My review minus 10 -10. Who is going to hold them accountable??? Do the right thing and refund my money NOW!!!

eBay permanently suspended my account because I (supposedly) sold a Volvo car on eBay. I did not. They charged me $132.00 for this non sale. When I called to complain, they informed me that I'd sold a Volvo. When I said I never did, they looked and said it sold in 2008. I asked who the buyer was. They could not find a buyer. I asked what, when, or where did any money from this sale go. They could find no money or buyer. Yet, they say I owe $132.00 for this sale. After hours on the phone, with 8 different people, nothing changed. Of course, I still refuse to pay and this morning, 02/16/2015, I find my account has been turned over to a collection agency. Now my credit is screwed all because eBay made a mistake on a supposed sale, knows it cannot prove a sale, but charges me anyway. How do I get involved with a class action lawsuit against eBay?

A seller did not deliver and provided faulty reasoning as to why they did not fulfill their part of the sales agreement. I reported the matter to eBay and was told that they could not force or compel a seller from fulfilling their part other than to secure a refund. I did not want a refund. I want the item I bid on successfully to be delivered and fulfilled. EBay promoted and promised complete protection for buyers and in this case, eBay themselves did not fulfill their commitment.

Over the past year I have purchased about 10 LED Light Bulbs from different companies on and off Ebay. Most of the bulbs I have purchased have burned out in less than one year - they are suppose to last better than 15 years and they did not make it a whole year. The few I have left that have not burned out, I am sure will. The companies they have came from are slow with refunds and it gets harder to get a refund when you have more than one bulb burn out from the same company. Don't waste your time and money buying LED Light Bulbs from China. They are poorly built and only warrantied for 1 to 2 years. Well, GE and Great Value brand have about a 22 year warranty. You get what you pay for. Save the whales.

I purchased a linen damask tablecloth on eBay. The seller described it as follows: "Very good condition, free of wear or damage.." She also said the cloth was 90"x108". I requested that she ship the cloth directly to specialty linen laundry. When they received it, they emailed me that it was 88.5" wide, and had a spot (which might not come out), and a worn spot the size of an index finger. They enclosed pictures of the damage. They DID NOT launder the cloth. I immediately forwarded this to the seller. She replied that she had hand washed and ironed this cloth and it was in perfect condition and the laundry had damaged the item. They had done nothing but inspect it, as is their policy.

I have been scammed and robbed on eBay as a seller and a buyer. As a seller people have stolen expensive items and eBay has given them a full refund and I never get my items back. As well they still charge me the seller's fee and have given my private phone number to sellers and buyers. Leaving me open for identity theft people using my email, phone number and all info to get into my Paypal account and act as if I have made a purchase from them and my money has been stolen. I feel unsafe, unprotected from eBay and Paypal. I now have been the victim of identity theft. Ebay does not protect sellers like me and paypal does not protect me as well.

I've been selling on ebay for last 14 month. I become a power seller with 100% feedback on over 233 transactions + waiting on at least another 40 feedbacks... to take it up around 270. I'm in Australia and I had a ebay buyer ** from Missouri in the US ask to purchase a set of holden commodore vx sedan tail lights... I had them on ebay for $39.95... with postage insurance to the USA. It was $156.00 all up. So I bubble wrapped the tail light put them in a machinery box for ** to save on import duties... sent them off. 3.5 weeks later they arrived.

I help a brick-and-mortar seller list some items on eBay. He refurbishes and sells, among other things, lightbars used on top of police and other vehicles. The strangest eBay restriction I've encountered is the one that prohibits him from showing the colors of the lenses, which vary from item to item. At first, I had to make all the pictures black-and-white and not even mention any colors in the description. Next, they suspended his account for three days and told him he could only show the lightbars with no lenses on them at all. So the buyer really has no idea what exactly is being advertised for sale.

I ordered an item from eBay some 10 days back. The seller promised that the item comes with a warranty but it didn't. I contacted eBay (being new I didn't knew who will bear the Return shipping cost). They asked me to ship the item back from USPS (because they can help me with the return shipping cost up to $6). I returned back the item. Today I called them and they said they cannot refund me with the return shipping cost. I asked them what about my conversation with them the last time and they said they don't know!! Practically I feel like being robbed by eBay.. They are a fraud company.. Will never buy anything from them again in my life!!

I am eBay seller, and got a complaint from buyer that the item was broken, so I told buyer to send it back to me to inspect it if it is true since the item is brand new. And on Feb 8th, I got message to either full refund or pay shipping return label, but I could not find how to provide return shipping label, so I called the same day, conversation no **, and he specifically told me just to wait buyer to ship item back to me without doing anything. Then Feb 13th, I got email that case is closed by giving full refund without my item back?? So I called customer service again. THIS time unfortunately is incompetent specialist first name Jessica.

Ebay buyer claimed that the item sold was counterfeit after 2 weeks of leaving positive feedback and after sending an ebay message to express satisfaction with item. Buyer relisted this item twice on ebay (Item#181664487461 and 181660096221) but was unable to sell. This is an obvious case of buyer's remorse and a violation of ebay buyer protection policy by claiming an item isn't as described in the listing in order to circumvent a seller's return policy.

DO NOT BUY FROM EBAY!!! Ebay seller sold me counterfeit old cheap china headset which I paid almost $60 for. It was supposed to be brand new Plantronics. It was defective. Seller won't send me return label. I CANNOT CONTACT EBAY. I gave the seller a negative feedback & EBAY REVERSED THE FEEDBACK. Ebay is protecting buyers from giving negative feedback & allowing sellers to sell counterfeits!!! They are preventing buyers from warning other buyers!!! DO NOT BELIEVE 99%-100% FEEDBACKS. Ebay makes money from these sales so they want buyers to keep buying COUNTERFEITS! There is NO WAY TO CONTACT EBAY on their website! It just takes you from one site to another! DO NOT GET RIPPED OFF FROM EBAY.

I've bought many things on Ebay but they didn't back me up twice. I didn't get my item both times and they took the side of the seller both times. They censor my comments on these actions and even suspended my account for no good reason. My history with Ebay has been perfect on my side of it. The comments from sellers have all been great, so why am I suspended?

Do You know how Ebay is advertising that they are helping people? You know how Paypal is advertising that they are the biggest lenders on the earth? You know where that money is coming from? From customers like me, that just got robbed from 3 directions. My partner and I, at retirement age, decided to buy a couple of very cheap houses, bear in mind that these are cheaper than used cars, and see what we could get for them on Ebay. We were aware that we have to pay $100 for the listing, and we figured it's not that bad if we make at least $500 on a house. First of all, we learned that Ebay has their little trolls, which I'm sure they train by now. Nobody would waste their time going and buying expensive items just to not pay. We still have to pay to relist, and that gives them another $100, and another $100, and so on.

I purchased at $1565 Marantz SR7009 Stereo receiver. It stated 14 day money back for the return policy. Product was listed as "Brand new in the factory sealed retail packaging. This is not refurbished, re-manufactured or B-stock." When I got it, I went through the set-up as directed. "Update firmware?" came up on the screen. I responded yes. Because I did this, the company I purchased this from (bfs.enterprises) claimed that "the unit is no longer in the original condition." Therefore, no refund will be honored.

I have talked to eBay customer service numerous times in reference to being scammed by buyers leaving negative feedback for no reason, opening other ebay accounts and using them to purchase items from me just to leave me negative feedback. Ebay has a top rated status where you get 20% off your final listing fees. Well when you get these scammer buyers buying stuff under different names strictly to leave you negative feedback it puts your rating out of top rated status. eBay does nothing to help you out. They say they will look into it just to never hear from them or no action taken towards the scammers. I'm very frustrated and it still happens to this day. Terrible customer service

I bought a pair of boots from seller Shop2drop64, described as Naughty monkey 7.5 womens "FEMME FATALE" Chocolate Brown Suede Leather Boots. I paid $89.50 on December 31, 2014. The shipping address didn't have the suite number on it so the USPS returned the boots to the seller. She communicated with me initially then stopped and kept my money and boots. EBay says they have a resolution center. Well, that resolution center is used to close your claim WITHOUT resolution. They never contacted the seller to say resend the boots and simply charge for the shipping. NOTHING! Just closed the claim giving the seller more support to keep my paid for boots and the money. This is fraud! False advertising of a money back guarantee that doesn't exist. They gave me the seller's phone number but of course she doesn't pick up or return any calls. And they said sarcastically, call your local authorities. No more eBay for me.

Purchased stickers from agoodbuyforyou. Stickers did not match color. Seller agreed to return and gave half refund. Next day a slew of nasty abusive threatening emails. Reported to eBay. Requested formal return of item. More nasty emails. Reported to eBay. Seller refunded 2nd half of $ and request to return closed. Seller then opened case for NON payment for said item, more nasty emails. Reported to eBay. Based on threatening emails, seller was "supposedly" going to be reviewed and they could do NOTHING to stop him contacting me, even though he was threatening bodily harm. Also, they could do nothing about the opened case against me until seller closed it.

This might be my 5th mail regarding issues of buying. I did make a mistake by buying through eBay. First the product was not shipped for more than 14 days after repeated reminding. I had told them to cancel as I had already bought because it was not delivered. That was rejected. Now after receiving it the tap was not fitting. If the problem is not not solved I will take it to consumer court. I had enough. I don't mind spending more but eBay has worst customer service. Very very arrogant. A copy will also be sent to Head office and consumer court.

I purchased at Tag Heuer watch on Ebay from an international seller with positive reviews. I received a watch that was inoperable & not as described. Attempted to contact seller, but zero response. Ebay resolution program is a joke. I returned the watch... still no refund & no watch, I am out $200, & eBay states it is my issue. Not willing to assist or confront the seller.

Ebay has fraudulently confiscated money out of my PayPal account. I sold an item on Ebay to a purchaser on February 19, 2015. On February 23, this person received the item and gave me a positive feedback stating that I received a AAA rating and that the item was received as described. Now, 2 weeks later he is fraudulently stating that the item arrived damaged and is improperly asking for a refund. Ebay has had PayPal put a hold on the $103.98 in my account, effectively stealing it from me. Ebay will not do anything to help me. I wish to complain about Ebay and PayPal (a subsidiary of Ebay) for fraudulent and unethical business practices. I want my $103.98 back.

On 20 January 2015, I purchased a Macbook Pro laptop on eBay for $791. The seller listed it in working order and having been inspected by Apple. The seller had excellent feedback, excellent communication, and it arrived promptly on 23 January. Just over a week later, the logic board failed, and the seller refused to accept a return, a partial refund for the estimated cost of repairs (an additional $425), or provide documentation that it had been inspected by Apple. The repair shop where I had it inspected confirmed that the logic board was faulty, and that the failure was not caused by user error.

eBay's Facebook blocks anyone making a negative (translate honest) comment or shares fraud experiences, or red flag buyers. I made a report to eBay about a buyer that scammed me, as well as another seller. They contacted that seller and told them they will cancel their account if we communicated. The buyer purchased the same items from them and harassed them just like they did to us. The buyer filed an insurance claim on them, but the seller just paid out of pocket to avoid the DSR effect from eBay.

I was bidding on a trolling motor on Jan 19th this year and the auction was over at 10:00 pm. I put my maximum bid in and submitted it at about 15 seconds until the auction was over (before ebay did their "dirty work"). I submitted my bid and after 10:00 pm (approx. 10:03) ebay sent me an alert that said "you are the high bidder" and "auction ended". I took a screen shot with my phone to keep. Much to my dismay, ebay apparently lied to me because they let two other bidders into the auction after the auction had ended and I was subsequently outbid. The disheartening thing after being cheated and lied to, was way "covered up" tried to sweep it under the carpet in hopes I would just go away. So now it's the principle of the thing and people need to be alerted to the lies, canned speeches and corporate rhetoric that "spews forth" out of ebay.

They also do NOT stand behind their guarantee of providing $100 credit when your cellphone does not sell. They had a promotion a couple of months ago stating that they would ensure your phone will sell or they will give you $100 credit. So... some idiot bid on my phone but refused to pay me. Thus, it did NOT sell. I had to call Ebay 2 times to get a response; the first time I called, the lady said she would simply "look into the matter". Weeks passed, so I called back. This time, the lady said because I "modified" my listing, I no longer qualified for the promotion. The crappy thing is, the only "modification" I made was to type a more detailed description of my item. So in reality, what they are saying is "you can't describe your item". How stupid is that?

They restricted my sales account because a relisted an item under the same category they suggest me. They make a mistake with the zip codes for many weeks on my listing, no credit or correction were made unless I have to call them. Couldn't list items because of the website problems for weeks.... no liabilities. Feel it is a big company with dictatorship rules with no respect to consumers.

Been a member of Ebay for 15 years. Over 1 million in sales averaging over 100.00 per transaction. Seller Standards have made it almost impossible for me to continue selling on Ebay. Being unable to complain about bad buyers is not a good idea as there are always two sides to a story. Ebay will not let the sellers post anything about a buyer unless they first give the buyer a positive rating on the transaction.

I was a top seller over 6 years ago but stopped because of fees. I decided to sell a few items and A new buyer bought a item and said it was damaged. I said "OK return it." But it came back with more damage because buyer did not pack it right for return. (I even took pictures for Ebay of the damages) But ebay did not care. They took money out of my account without asking. (checking account) They also charged me fees and made me pay for shipping. Ebay is trying to act like a retailer when it's just a auction house that really puts the screws to sellers. I filed all the required complaints and never heard back from Ebay. Please ran far away from Ebay. There is so much better out there than this company.

Sellers beware! Buyers on eBay have ALL of the rights. You can do everything according to policy. You can ship with insurance and a tracking number, and provide documentation that your item was received by the buyer. If buyers claim anything was wrong with your item, or that they received an opened envelope, eBay will pull money out of your account, no questions asked, and refund their money. The buyer proves nothing, and can keep their item and their money. Any claim filed against a seller by a buyer, will be decided on the side of the buyer with no investigation.

Not sure where to start..... I could write books (and believe me I am thinking about it) about notes that I have written down along the way in disgust. Latest - Buyer bought Saxophone. I have 24,000 feedback with 99.9% positive ratings. He stated in his return that he ASSUMED that he was buying a Conn-Selmer. ASSUMED? The description clearly stated Liberty Sax. Spoke with ebay today.... I have to pay return shipping because he returned as NOT AS DESCRIBED! Total BS. The rep also told me today... after I asked her why 16 year veteran sellers didn't at least get a benefit of the doubt... and she said "MA'AM, LOOK AT IT THIS WAY - WE ARE THE MALL, YOU ARE A TENANT. WE ARE JUST HERE TO COLLECT!" Can you believe that? Just here to collect huh? Well, I said "I am pretty clear on that - nearly $20,000 in fees to eBay." Well - my question to her --- "What happens to eBay after all their Long-time veteran "tenants" move on out?"

I bought a vintage Chanel bag on EBAY. I received the item and was very pleased, but found the bag too big for me. I sold it on EBAY with the exact photos and description that were used when I purchased it. The buyer received the item and said that it was "ripped and torn" and "damaged." There were, in fact, only minor scratches on the inside of the bag. It is a 23 year old vintage item so that can be expected. EBAY issued a return on the buyers behalf agreeing that my listing did not match the photos that they buyer sent them. However, I haven't seen these photos so for all I know if the buyer's dog ripped the item apart and now wants to get her money back.

I am not a regular eBay customer, but the purchases I had made the past occurred without a hitch. So when I wanted to sell my MacBook Pro, eBay seemed the obvious retailing outlet. I posted my laptop with total transparency, searching similar items to see how they had been advertised, wanting to be clear and accurate about the specs I was posting.

eBay cancelled my account and refused to help me get back my money from a disreputable seller. I gathered all the documents such as e-mails and USPS tracking and filed a complaint with CFPB.gov on their online site and within days eBay refunded my money.

Good luck figuring out ebay crooked fee structure. They can pretty much take whatever they want since you provide your bank account up front. Trying to figure how they come up with such a huge profit on your sales value? You'll go from page to page on ebay without ever seeing the fee scale... and in order to determine their fee, you have to enter in as much info as it takes to place an ad. Can't wait for another sales venue that doesn't think their customers are not worthy of this info.

I am a power seller with eBay. Today I noticed my account is suspended because I misspelled a word by one letter. I was using my voice command when listing, and I explain this to the customer service representative, explaining it was a simple mistake. She refused to help me and told me I needed to take the suspension as a time to read up on the policy. Even after she looked over the case and saw it was just a simple misspelling she would do nothing to help me. When I asked to speak to her manager she told me no and asked me why numerous times and was very argumentative.

I'm not a major seller. I sell things from time to time. eBay charged me a total of $65.00 to sell a $450.00 item. eBay should be upfront with these fees before a customer post an item for sale.

Bought item where seller first avoids my contact on defective item. We contact eBay. Then seller contacts me and says sorry and sending return label UPS. It never arrives. I contact seller. Then seller says sorry and they are too poor small business to send out labels on return and if I would pay out of pocket they will reimburse. So now eBay, after about an hour on hold phone, states seller does not understand English well, and they will now intervene with seller to send return label/postage.

When ebay sends an email to resolve a refund for you, NEVER let them. They side with the seller even when the seller has the item returned to them and it is confirmed. Ebay stole hundreds from me and gave it to the seller along with their item. They are lazy and incompetent. I clicked on letting them start a case then I decided to resolve it myself and closed the case within an hour. They told me that means the money goes back to the seller, one person said I was shown a pop up telling me this, another person said it was in bold letters on my order. There was neither, it was a bubble in the right corner of my order that said "cancel case." I canceled to resolve it myself within an hour of opening the case. Ebay/Paypal said they already closed the case and there is no way to get my money back. They said "oh well, too bad."

I had been selling on eBay since 2009. Over 2.5M. On July 2014 we hired a girl to take care of eBay customers and at the beginning she was doing good, a month after she start work lazy and barely reply to customers. Some cases on eBay were opened by customers to complain and she still didn't reply to them. A month after we monitored her work and we found she is not doing what she asked her for we fired her, and stopped selling for about 8 weeks to handle the situation. Later we were shocked to see eBay closed the account completely. We explained to them what happened exactly, but The people who works for eBay have NO Mercy. We sold on eBay for more than 5 years and had "Top Rated Seller" for long time there. These people do NOT value their customers. One mistake could cause your Business on eBay. I'm really mad and I wish I can give them negative stars.

I bought a camera from a seller in Japan. I'm in New Zealand. Received camera to find on-screen info and menu's are all in Japanese & there's no language option. Seller accepted return request but refused to pay return shipping. Emailed ebay. They agreed seller must pay return shipping as original listing not mention Japanese-only issue, thus item "not as described". Had to ring their "escalating team" to go further, as no email option (convenient ay, no record of broken promises). They told me they'd email seller & tell him he must buy return shipping label.

Recently I purchase 2 USB drives from an eBay Seller called 'supplyhut'.. Within minutes of the order I discovered this seller was in fact selling FAKE USB drives and around the 10-minute mark I canceled the order... eBay states cancellations depend on whether Item was shipped. This was at around 10pm on Saturday so I did not doubt that the order was not shipped. On Monday, I received an email from 'supplyhut' stating they could not cancel - the order was shipped on Monday????? Try as I could, I could not find a way to make a complaint with eBay on this seller... Every page I came to gave me information on who and why complaints should be made but there was no way to make a form UNLESS you did not receive item or money...

Recently eBay contacted me telling me that they have found an account that is linked to my name. They say the account opened used my name and my past address and opened the account at the end of last year and it was recently limited due to some type of "Product Issue"? So they linked the account to mine and now they claim that it is 100% mine, and nothing I say or do changes anything.

I have a 100% positive feed back yet I have received a below standard sellers dash board because over the year I have received 6 average ratings which I was not aware of. Also punished for cancelling 2 sales because the buyers did not pay. I contacted ebay last week 19/1/15 to discuss with them after speaking to 6 different operatives and been put through to resolution department (who had me on hold for 1 hour 55 minutes) and promised to resolve and email next day still not responded. So just rang again and been past from pillar to post and basically get the idea not interested in sellers.They have reduced my selling limits to 400 per month. This is no good to me. What can I do.

I buy a camera that doesn't work. I contact Ebay and they send me to email the seller and the seller contact me once, then I call Ebay again and they tell me that the request that I made is close without contact me or without send it any message and the only thing that they say "I am sorry, there isn't nothing that we can't do." And the only request that I made is for them to send me a new camera, I didn't ask for money back. I really made a sacrifice to buy this for my daughter and is sad to know that I waste my money like that and in this EBay website.

Your return policy doesn't matter. You can write whatever you want. Once the buyer claims item not as described, you are screwed. There is no such thing as 'seller protection' (unless you believe in unicorns). EBay CSRs are lying to sellers promising resolution in their favor (but never fulfill their promises).

I have selling items on eBay for almost 2 years. During that time, I have done my best to satisfy my customers. Then I had a couple of fraudulent customers who filed complaints that they weren't satisfied and just wanted to get merchandise free. I called eBay and there was nothing I could have done, my rating is now 92.3% based on 5 issues out of 185 transactions. I am penalized if something breaks in the mail as well. Now I'm on warning and it doesn't make any sense. Since my layoff, this is my only income and people are not going to buy from someone with a low rating. eBay is simply just for the buyer. Then they told me I have a bad rating with international. I have had NO transactions with any other country than the US.

I have had an account with eBay for over a year and in that time I perhaps spent in excess of 15k with only about four issues in over three hundred transactions. For the most part any complaint I had was handled properly and only on one occasion did they have to honor the "100% guarantee." A problem developed with an item that was purchased and did not arrive for three weeks--eBay was contacted and THEY informed me that they considered a late delivery to fall under their guidelines of "not as described".

Hi, I bought item in eBay for the 1st time. Item no (201217742622). I waited for a month but still item didn't receive. I request to refund. They told me full amount already refunded, but still I didn't receive any amount on my Paypal account.

If a buyer pays prior to being invoiced, EBay takes you through to Paypal. On Paypal one has very limited options for selecting correct postage and inevitably ends up being higher than it should be. What is going on?!!

Can't collect payment from a buyer after 31 days? Why? So, I ship an item, costs me money to ship, and if I don't do this in a certain time frame I get a bad rating. But a buyer can just not pay you and after 31 days they just get away with it? Why would anyone pay? Ebay is corrupt. And why can't I contact anyone there?

There is ZERO Seller Protection under eBay's new (unlimited) Hassle Free Returns Policy. Seller dashboard allows sellers to choose "no-refund" but the new TOS overrides the seller's return policy and forces all sellers into offering 100% full refund. I sold a $1200 sheepskin coat on eBay, As-is/No Returns, and clearly specified that the low price ($99) was due to the FACT that the coat needed to be dry-cleaned. The buyer paid and I sent the coat via FedEx the day after receipt of payment.

I bought a phone on eBay -thank goodness via PayPal. The phone was on sale for 1 day for $54.99, unlocked with all the firmware installed. After waiting a month, I received the phone that was defective, failed to have the firmware installed. After writing 6 e-mails and being accused of several things, the company finally admitted their error in this matter and in an effort to have me change my feedback, offered to buy me off for $27 and I could keep the defective phone that I kept writing them about and asking for them to correct.

Due to a glitch in eBay system I wound up winning two pairs of tix, but could only afford to buy one pair. On Fri eve 12/12 I made a low ball offer on a pair of tickets to Colts-Texans game on 12/14. The BIN price was $250 and I bid $150. This offer was submitted at 9:37P EST. At 9:48 I got notice that my offer to thugnbug had expired, but said I could still pay BIN price of $250. Not wanting to pay that price I looked for another pair on eBay.

I don't sell on ebay very much. Once every few years or so. The sale went fine, but I owed ebay some seller fees. I thought they would charge Paypal for the fees. Instead they tried to remove it from my debit card which the bank denied. Then ebay slapped me with an additional $15 fee for my payment being declined. I called customer service hoping they could waive the fee, as I have excellent ratings. According to the lady I spoke with, the $15 fee is automatic and there is nothing she can do about it.

I purchased a vehicle back in October with a cashiers check from ebay motors and it was a scam. I followed all steps that are required by ebay to purchase a vehicle and be covered by the vpp (vehicle protection program) and ebay still refused to resolve and refund my money. Total scam and I'm out 15 grand. Thanks a lot ebay. I will never purchase another vehicle on ebay and tell everyone to not do the same.

I changed my email address many years ago, but eBay still give to buyers my old email address. In theory changing this should take two minutes, but the eBay site refuses to accept the CAPTCHAs so I just go around in circles. I don't sell very often so I tend to forget that communications from the seller will go to my defunct email address.

I have been an eBay member since 2010. While I have mostly used eBay for buying in the past, I have recently begun to use it to sell some household items. In the first two weeks of using eBay I have had 5 items listed and 2 of them have left me completely frustrated with eBay's failure to protect the seller. My complaint is with the eBay Feedback System.

Jan 4 2015 my Ebay account was hacked and someone listed several Ipad Air 2's with buy it now price. I called Ebay they said they could see I was not the person who listed the items and they would handle it - not to worry. Two weeks later I receive a bill from Ebay for $246. I talked to several Ebay reps who all said they could see the $246 was for the Ipad Air 2's. Ebay reps told me that they would have to transfer me to someone else because they could not remove the charges. The person I was transferred to could not help. I was transferred to billing department who said they could not remove it because they did not know if it was a fraudulent charge or not.

I would like to see an eBay class action suit take place. I have been an eBay member for about 7 plus years. First and foremost a multi-billion dollar company like eBay does NOT have the money to hire staffing. I have been on the phone with eBay an average of 45 to nearly 2 hours. My other complaint is why does eBay ONLY offer seller protection but absolutely NO protection as a seller. I sold an item brand NEW that I personally purchased thru eBay. I sold it on eBay within 2 days of receipt. Ebay has a record of my purchase. The buyer had a fit saying it was used, fake and eBay sided with her. I asked them how could it be used/fake when you have and can see my actual purchase transaction. The item came with receipts, original box. They sided with the customer I lost over $200 plus eBay fees.

I used an eBay promotion to sell an item and used their shipping guidance calculator to allow the buyer to pay for the item. eBay stated that you can't make any changes to the shipping guidance calculator and had put the item for less weight than it actually was. So when the buyer paid for the item, I printed the shipping label and brought the package to the post office. At the post office once the label is scanned (post office policy is to scan a label first then weigh it) they weighed it and found it was underweight. I had owed $15.00 more for the extra weight. I asked for the package back but the woman at the post office said she couldn't do that, for it would be shipping fraud and either I pay the remaining balance or they call the police since it was a pre-postage paid label. So I paid and she said, "this was an on-going problem with eBay and that I should call them or file a complaint against them".

I've been an eBay member since 2005, PowerSeller with over 1,200 (100%) feedback. I offer 14-days return policy on 95% of my listings. I would rather offer a refund and take at loss than to get a bad feedback which sometime end up on the losing side but customers are always right. I got up last week and saw that my account has been suspended. I called eBay to inquire, and to plead my case, I was told that there had been violations, but they couldn't and wouldn't provide me with any specifics. I can spread the word on eBay's questionable policies, and overall lack of customer service. This is crazy.

Be careful on selling on EBay. There is no seller protection- just for the buyer. I sold some theme park tickets and after 2 months exactly the day they expired the buyer requested a refund, cuz they couldn't use them, cuz according to he/she the park asked for the credit card they used to buy them. What a lie, parks never ask for nothing. You just scan the ticket at the gate like anyone does. Also what a coincidence that they request a refund the same day they expired. I contacted ebay to let them know what happened and the customer service lady was having problems with her PC. She couldn't do anything to help me after 1 hour in the phone.

** For the honest guy who occasionally tries to sell something on Ebay.** Sold a brand new $700 item (with a $300 MIR if bought from the manufacturer directly), 55 lbs electronic item on ebay for $220. It comes with a free accessory ($40 retail, weighing 5 lbs) in a separate package. I shipped them both for free as listed. Buyer claimed that only the big electronic item arrived in its original packaging and the accessory did not and requested a refund. When I mentioned that I did ship both of them together, he became verbally abusive and assumed that I was scamming him.

I was on eBay and had noticed a jewelry set that I had placed a bid on. It had a reserve price on it. Valued at $900 supposedly, I bid. Buy-it-now was $450. I was nowhere near the price with a bid of $40.99. The auction ended and I was high bid, reserve still not met. Imagine my surprise when the seller offered me a second chance offer to purchase the item. I took him up on it, not knowing if the item was damaged, the clarity, loose stones, etc. and with no appraisal. It's worth the chance. The following morning, I receive an email from the seller now claiming eBay made a mistake and that the offer shouldn't have been extended to me and that, in the seller's own words, he "will not be sending the ring for no $40.99." I reply to him that I will follow up with eBay and I did. They made a report. They also made a complaint but tell me they cannot do anything as far as making him give the ring.

I bought an android phone from merchant itrust365 via ebay, it arrived faulty to Greece. I send it back to China with official procedure, the phone was received from his post office with 2 months delay because he refuse to accept it. After 50 emails with excuses, he did. He said he send it somewhere to be checked and is still missing. I opened a case against him that ebay silently close in the exact date that it was suppose to intervene and sort this. Now my money are lost and my phone is stolen. Be careful with the thieve itrust365. What is the reason I pay a commission if ebay covers thieves that operate in this manner. I am seriously disgusted. 5 months now from both the Chinese thieve and ebay's support to him. SHAME.

I just sold some gold last week. My feedback is 853 100%. I want the sellers to be very aware in selling on eBay. I had 2 buyers that overpay on my items. Now the buyer wants some refund and one gave me my first negative feedback then open a case. One I sold him 10k gold bracelet 2.2g and he paid $42. He said that the latch does not work. I am the one who shipped it and checked it - nothing wrong with it. I called eBay customer service about this buyer first about the feedback and this is what they said to me. "Not to worry about feedback - it’s just an opinion. It will not affect your selling" and they want me to refund the buyer $15 - that's almost half. EBay will not help the seller but what they forgot that the buyer will not exist without a seller. I am 100% finished selling on eBay. Since 2007, I did secure some good buyers that I can sell direct without eBay NIGHTMARE.

I have been on eBay since 1999 and it's 2015. I was called today by an eBay expert and told that one of my auctions (Nike Air Jordans) was going to be removed because it wasn't authentic. Of course I told her she was wrong as those shoes were purchased from Foot Locker. I wasn't happy as I have been selling on eBay for 16 years and have over 500 pairs of Jordans and never have or will wear it sell fakes. She really got mad and said that ALL my auctions were fake and I would regret it then she hung up. So I called eBay and after 50 minutes talked to someone in charge. She informed me that I was no longer able to sell on eBay and that this was final. I explained to her what had happened and she kept saying "doesn't matter" it's done. I talked to her for 30 minutes telling her that they were wrong and something should be done. I got nowhere. She told me that I couldn't do anything and that it was final.

I bought something on eBay and never received it. They are not at all helpful in getting your money back. Don't believe their guarantee. They just tell you to call PayPal, which is just as useless. I'm out $220. I'll never shop on eBay again. BEWARE!!!

On 11/16/2014 I purchased a pair of "Columbia" snow boots for my daughter from this seller. The boots were worn in the snow for the first time, during the first snowfall in January. Within minutes of being wet or maybe it was the cold temperature, whatever cheap glue was holding the boots together dissolved. The boots came apart at the seams, and the "rubber tips" cracked. Leaving my 13 year old stranded in the snow with cold wet feet. After multiple phone calls, transfers and emails, the seller refused a return of the item and refused to refund my money.

I sold a new designer handbag and the buyer used the bag and got ink on it and then opened a case because I would not refund for damaged merchandise, Ebay sided with her without any grounds for the decision and took the refund from my account plus $30 for shipping. I am doing this to support an elderly mom. When ebay doesn't appreciate that I have never had a complaint and have bought and sold with them for a long time, it shows they don't care about us at all. They train their Asian reps to say scripts like "I know how you feel, etc, but we can't help you." I will be closing my ebay store.

"The eBay Money Back Guarantee covers your purchase price plus original shipping for virtually all items on eBay.com. We guarantee you will get the item you ordered or your money back." Apparently the above statement on their policies is a LIE and FRAUD. I ordered a product that appears to have been misdelivered by the post office. Post office won't do anything and Ebay won't either. It seems they don't understand the meaning of the word guarantee. Amazon is much better. Pricing is just as good or better and they don't screw consumers. Had this happened with Amazon, my money would have been refunded immediately and they would take care of the investigation. I'm sending this to the US attorney General to see if they can do something about these crooks!!

We have an Ebay account for selling items. The Ebay commission on the sale of the items is supposed to be 10% of the cost of the item which is the final seller's fee on the item. Example: The item sells for $50, and Ebay commission should be $5.00. However, Ebay includes the price of the item plus the shipping charges, and charges a commission of 10% on the shipping also. They thereby end up with a final seller's fee that is higher.

I sold an item on eBay valued at the time about 1100 dollars I reduced it and sold it for 950 bucks for quick sale because I needed the cash. A long time buyer on eBay purchased the item. eBay policy is when a buyer purchase an item, for you to receive your cash quickly, you should ship the item as soon as you receive the payment which I did. I shipped out the item on the 18 of November through UPS. The buyer received it a week after shipment. 2 days later the buyer open a claim on eBay against me saying the item was not what was described he claimed, it was destroyed in shipment.