Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Crocs manufactures and sells footwear for men, women and children. These shoes are made from a foam material for maximum comfort. Crocs offers footwear for almost any occasion, including sandals, clogs, wedges and boots. Consumers can also personalize their Crocs footwear with Jibbitz charms. All Crocs products come with free returns and a 90-day warranty.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,242,460 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Please do not order from crocs.com. I placed an order on March 13, 2023 and did not receive an order confirmation email until Sunday, March 19, 2023. Once I included my order number and email address in the Crocs website, the site indicated that I would be receiving the items ordered on Tuesday, March 21, 2023. On Tuesday, when I realized that I had not received my order in excess of $100+, I again checked the website and two items were canceled. I called the Crocs Customer service 24 hour line and the agent I spoke with did not know what to tell me and asked I wait 30 minutes to an hour for an email response.
It is now Thursday, March 23rd and I have not received a single item from my order. My card has been charged and the items cancelled have not been refunded. I sent an email to the Crocs customer service email address over 48 hours ago and have still not received a response. For a second time I have called the customer service number, have asked to speak with a manager or supervisor and it seems none are available. There's a lack of accountability, responsiveness and customer concern. Do not order from Crocs.com.
I made an order on November 23, 2022. I decided that I wanted to start my Christmas shopping early because getting things early made sense. My stepdaughter made sure I knew to add Crocs to her Christmas list. She picked out her style of clogs and I ordered and paid for them. Now I know during the holidays shipping can get very hectic so I put that into consideration when I noticed that by Christmas we still didn’t receive a package from Crocs. It’s been 3 months and not one word from the company about my order.
I decided to call today to speak with customer service and they could care less about my package. All I was offered was a refund. A REFUND for an order I have been waiting for for 3 months with no other offer!! I come on here to see the company’s reviews and everyone else’s experience is the exact experience I had. This is so sad because I refuse to ever Grace them with another dollar EVER!! Poor service, poor work ethics!! How are they still in business with all this bad reviews.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Extremely unprofessional and rude customer service, when I asked to speak to a supervisor (their boss) they always reply that they're in a meeting, now my number has been blocked by customer service including chat. Won't buy this crap from them again. I'd rather get it elsewhere if I decide to buy more.
I ordered Crocs on November 28, 2022. I received an alert stating that the product shipped and was in my city (after receiving multiple alerts the package was misrouted). I finally decided to call when the shoes didn’t arrive by January 2023. The customer service did nothing to try to track the order or assist to get another pair out. I canceled my order and received a refund after I reached out to my bank. I usually use Crocs for work around the house. However, I'm afraid To ever order again online due to this experience.
The company didn’t offer a discount or even an apology. It was, "Ok, you didn’t receive, cancel refund will be to you in 10 days." That’s bad for business. I see a lot of good reviews, I wish I had that opportunity to give a good review, with a good experience. I ordered due to giving away my old crocs to an aunt who has issues with feet. Now I’m thinking maybe that wasn’t a good idea knowing I couldn’t get another pair. Please do better Crocs. Not cool at all. Disappointed.
The worse company I've ever dealt with. They hold your money for half a month before even sending the Crocs. If they send the wrong pair you have to send them back. They won't exchange them, they will make you re-order a new pair. They will take that money and still not send those pair until a half a month. It's like whatever you order they then take your order then send off for your Crocs to be made instead of having them on hand and ready to send. This is a BAD WAY TO DO BUSINESS. I'm sure this review won't pop up on their site. I'll have to copy and paste it to every place that has Crocs reviews. I tried calling them for a week straight, no answer.
They leave you on hold for an hour then hang up. I tried to cancel my new order that hasn't even been processed yet and it's been a whole week. The guy told me "unfortunately I can't cancel that order". NEVER ordering here again once these Crocs come that I ordered for my girlfriend. I'm sure it will be here by February 2023 and it's December 27th, 2022. Then when I send the ones I have now back they will probably take a month before I get my money back too. If I could give 0 stars I would.
I originally ordered on Nov. 23th so I made sure my order would be here in time for Christmas and over two weeks late my order was cancelled. I reordered thinking it would still have time to get here. Now two weeks after my second order still nothing. When you call you can’t get a hold of anyone. I know where to not order again.
Very disappointed in the lack of customer service, actually any customer service. My order was put in on December 8th, received email on December 19th, order cancelled! I have been calling and trying to chat and emailed since Monday morning the 19th and nothing at all. Sit on hold for an hour on the phone then got hung up on chat after sitting at number 70 in line on chat!!! So where is my money back as well by the way? You use my money for 11+ days and I still don’t have a refund either. This order was obviously never going to ship and it appears there are many reviews with the same issue!!!
I ordered a pair of Crocs as a Christmas gift on 11/24/22. I received notice that a shipping label was created & the order was awaiting carrier pick up on 11/27/22. My order is STILL sitting there waiting! I tried calling Crocs several times & received an automated message that all agents were busy & to use chat. I tried using the chat but received a message that it was unavailable & to call. I emailed customer service twice as well as texted twice. I NEVER received any response! Since I paid using PayPal, I filed a claim & was IMMEDIATELY refunded my money. I have never had such poor & non-existent customer service! After seeing all of the reviews on here, Crocs should be shut down for fraud!
I ordered these a month before Christmas to make sure that they arrived. 3 weeks has passed and the order hasn't been started at the factory. I will not get them in time. To make matters worse, Crocs will not let you cancel the order before it ships, and then charges for returns!! So I will have to pay them for not fulfilling my order. I will never, ever, purchase or wear another one of these shoes.
Ordered 3 pairs of shoes as Christmas presents more than 2 1/2 weeks ago. Still hasn’t shipped!!! Spoke with customer service a week ago and was told they having delays and was assured I will get order before Christmas but still no order hasn’t shipped!!! Customer service number is unavailable and tells you to use chat. Chat option is unavailable as well! Never ordering from this company again!!!
Crocs Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.