Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Crocs Reviews
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Crocs manufactures and sells footwear for men, women and children. These shoes are made from a foam material for maximum comfort. Crocs offers footwear for almost any occasion, including sandals, clogs, wedges and boots. Consumers can also personalize their Crocs footwear with Jibbitz charms. All Crocs products come with free returns and a 90-day warranty.
ConsumerAffairs has collected 181 reviews and 1,064 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,314,214 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 26, 2023
I made an order on November 23, 2022. I decided that I wanted to start my Christmas shopping early because getting things early made sense. My stepdaughter made sure I knew to add Crocs to her Christmas list. She picked out her style of clogs and I ordered and paid for them. Now I know during the holidays shipping can get very hectic so I put that into consideration when I noticed that by Christmas we still didn’t receive a package from Crocs. It’s been 3 months and not one word from the company about my order.
I decided to call today to speak with customer service and they could care less about my package. All I was offered was a refund. A REFUND for an order I have been waiting for for 3 months with no other offer!! I come on here to see the company’s reviews and everyone else’s experience is the exact experience I had. This is so sad because I refuse to ever Grace them with another dollar EVER!! Poor service, poor work ethics!! How are they still in business with all this bad reviews.
Reviewed Jan. 21, 2023
Extremely unprofessional and rude customer service, when I asked to speak to a supervisor (their boss) they always reply that they're in a meeting, now my number has been blocked by customer service including chat. Won't buy this crap from them again. I'd rather get it elsewhere if I decide to buy more.
Reviewed Jan. 5, 2023
I ordered Crocs on November 28, 2022. I received an alert stating that the product shipped and was in my city (after receiving multiple alerts the package was misrouted). I finally decided to call when the shoes didn’t arrive by January 2023. The customer service did nothing to try to track the order or assist to get another pair out. I canceled my order and received a refund after I reached out to my bank. I usually use Crocs for work around the house. However, I'm afraid To ever order again online due to this experience.
The company didn’t offer a discount or even an apology. It was, "Ok, you didn’t receive, cancel refund will be to you in 10 days." That’s bad for business. I see a lot of good reviews, I wish I had that opportunity to give a good review, with a good experience. I ordered due to giving away my old crocs to an aunt who has issues with feet. Now I’m thinking maybe that wasn’t a good idea knowing I couldn’t get another pair. Please do better Crocs. Not cool at all. Disappointed.
Reviewed Dec. 28, 2022
The worse company I've ever dealt with. They hold your money for half a month before even sending the Crocs. If they send the wrong pair you have to send them back. They won't exchange them, they will make you re-order a new pair. They will take that money and still not send those pair until a half a month. It's like whatever you order they then take your order then send off for your Crocs to be made instead of having them on hand and ready to send. This is a BAD WAY TO DO BUSINESS. I'm sure this review won't pop up on their site. I'll have to copy and paste it to every place that has Crocs reviews. I tried calling them for a week straight, no answer.
They leave you on hold for an hour then hang up. I tried to cancel my new order that hasn't even been processed yet and it's been a whole week. The guy told me "unfortunately I can't cancel that order". NEVER ordering here again once these Crocs come that I ordered for my girlfriend. I'm sure it will be here by February 2023 and it's December 27th, 2022. Then when I send the ones I have now back they will probably take a month before I get my money back too. If I could give 0 stars I would.
Reviewed Dec. 21, 2022
I originally ordered on Nov. 23th so I made sure my order would be here in time for Christmas and over two weeks late my order was cancelled. I reordered thinking it would still have time to get here. Now two weeks after my second order still nothing. When you call you can’t get a hold of anyone. I know where to not order again.
Reviewed Dec. 20, 2022
Very disappointed in the lack of customer service, actually any customer service. My order was put in on December 8th, received email on December 19th, order cancelled! I have been calling and trying to chat and emailed since Monday morning the 19th and nothing at all. Sit on hold for an hour on the phone then got hung up on chat after sitting at number 70 in line on chat!!! So where is my money back as well by the way? You use my money for 11+ days and I still don’t have a refund either. This order was obviously never going to ship and it appears there are many reviews with the same issue!!!
Reviewed Dec. 18, 2022
I ordered a pair of Crocs as a Christmas gift on 11/24/22. I received notice that a shipping label was created & the order was awaiting carrier pick up on 11/27/22. My order is STILL sitting there waiting! I tried calling Crocs several times & received an automated message that all agents were busy & to use chat. I tried using the chat but received a message that it was unavailable & to call. I emailed customer service twice as well as texted twice. I NEVER received any response! Since I paid using PayPal, I filed a claim & was IMMEDIATELY refunded my money. I have never had such poor & non-existent customer service! After seeing all of the reviews on here, Crocs should be shut down for fraud!
Reviewed Dec. 16, 2022
I ordered these a month before Christmas to make sure that they arrived. 3 weeks has passed and the order hasn't been started at the factory. I will not get them in time. To make matters worse, Crocs will not let you cancel the order before it ships, and then charges for returns!! So I will have to pay them for not fulfilling my order. I will never, ever, purchase or wear another one of these shoes.
Reviewed Dec. 14, 2022
Ordered 3 pairs of shoes as Christmas presents more than 2 1/2 weeks ago. Still hasn’t shipped!!! Spoke with customer service a week ago and was told they having delays and was assured I will get order before Christmas but still no order hasn’t shipped!!! Customer service number is unavailable and tells you to use chat. Chat option is unavailable as well! Never ordering from this company again!!!
Reviewed Dec. 13, 2022
I placed an order online thru Crocs.com on Black Friday, when placed it stated orders ship within 5-7 business days. Currently 12 days until Christmas no update, customer service said they do not know they have nothing other than it is processing and no timeframe for when it will ship. These were all Christmas gifts that I most likely will not get in time for Christmas. As such a big company this is uncalled for, I have ordered from small shops to big corporations and Crocs is the other order I have not received or has not shipped.
Reviewed Dec. 11, 2022
This is gonna be my first and last time I buy from Crocs, I ordered 2 pairs of Crocs one for me and one for my daughter on November the 26th, we were so excited to get them but unfortunately when we placed the order they didn't say anything but after 3 days we received an email saying that they didn't even ship it, even though in the website didn't show that they're out of stock or anything. What hurt is seeing my daughter sad and asking me every day about the Crocs and going every day to check in the mail, I'm so upset about that. We are really disappointed and no more Crocs for me.
Reviewed Dec. 10, 2022
Of course I now see all the hundreds of other reviews about Crocs. I wish I would of known before placing a $200+ order! My kids all have been wanting a pair of "real Crocs" so with it being Christmas time I thought I would get them all a pair. 3 pairs total. "All in stock" on their website. Well I placed my order 11/29 and my order still has not shipped. I mean I get the busy time of the year and everything but I mean what is it now, 11 days later? I've reached out on their CHAT twice now and they can not provide any shipping info. I am very afraid of my kids waking up Christmas morning and their gifts will not be under the tree. A mother should not have to go through that! Like the reviewer said prior to mine, I also received the email giving me 15 percent off for the wait. Yeah sorry but will never put myself through the anxiety of purchasing anything from them again!
Reviewed Dec. 10, 2022
If I could give this ZERO stars I would! First off like countless others I ordered online on 11/25, I got an email that my order was canceled from After Pay but HAVE YET to hear from Crocs. You sent the same blanket email to everyone about “you’re still working on it” and a funky 15 percent off coupon. For as big as your business is why the H** ARE YOU CLOSED ON WEEKENDS AT THE BUSIEST TIME OF THE YEAR?! And forget canceling an order! You only have 30 minutes after you’ve placed an order to cancel.
Your customer service is TRASH. BOTTOM OF THE BARREL. They hang up on you, have attitudes, and have no clue what is happening!! Your phone lines STAY busy, the chat NEVER works and I FINALLY got a text back 3 DAYS LATER!!!! Crocs should end up on a deeply discounted table somewhere because they are NOT worth what you are putting people through. So many customers are scrambling now trying to figure out how to compensate for Christmas because of this CRAP!!
Reviewed Dec. 5, 2022
I placed an order with crocs.com on 11/23. The order still hasn't shipped and it's now 12/5. I tried contacting customer service on 12/1 and 12/2 through phone, chat, email, Facebook chat and text and received no reply. Still no reply today. I also placed a second order on 11/28 and it's the same situation. No receipt of the order and unable to get ahold of customer service to find out what is going on. On Facebook, several hundreds of people have left similar comments about their own orders and experience with customer service over the past two weeks. Everyone is concerned that we have not been able to get ahold of customer service. Is crocs going out of business?
I find it inexcusable that such a large company does not have the infrastructure in place to handle large order volumes and customer service. Totally unacceptable. I want my orders canceled at this point but I can't get ahold of anyone to help me do that. I can't imagine what the return experience would be like. I will never shop at Crocs again after this horrible experience.
Reviewed Dec. 3, 2022
I ordered for myself on 11/23 and waited 2 weeks for an update and it still said the order was being processed. I tried to call and cancel the order and they said it's only available after 30 minutes and there are too many orders to process. Why on earth am I getting emails everyday about new drops and sweepstakes if they can't send out orders from 1 month ago.
Reviewed Nov. 30, 2022
Crocs are very comfortable to wear and overall good. You can customize them to be your very own and I think that is super cool! Their charms are super cute and you can organize them however you want and put them however. They are also super super easy to clean! If you get them dirty no worries, it will be really easy to clean. Crocs are definitely worth the money.
Reviewed June 13, 2022
This is ridiculous service.
Reviewed June 2, 2022
Wasted 2 hours of my life trying to place an order. Would rather go barefoot than ever deal with them again! Maybe I should be thankful, after reading all the crap reviews about their products when going online to post this!!!
Reviewed May 9, 2022
I used to like Crocs a lot. I had plenty of pairs of shoes at my house for all family members. My last pair of crocs lasted almost 10 years and they were out in the weather, sun or rain, heat or cold all the time. The new crocs are not the same anymore. Who knows where they are produced and by whom but the problem is they are shrinking in the sun and heat by at least one to two sizes. I bought last summer two different pair, both size 11. One I left out in the sun and heat for one day, the other pair I am wearing inside. Now the blue one were shrinking and I can't wear them anymore. Maybe my daughter can with size 9. All in all I decided for myself never to buy Crocs anymore. Not for me, not for my wife, not for my children.
Reviewed April 22, 2022
Take forever for my shoes to arrive!! Arrive day from Tuesday April 19. Push back to April 20, 2022 and now not even show me when!!! Very poor delivery system and already over 2 weeks and still on the way!!
Reviewed Feb. 28, 2022
There's old wisdom going around the internet that Crocs are very soft. Not anymore. I purchased a pair of slip on shoes for around the house, since I have Metatarsal pain in my foot. The colder the ambient temperature, the harder they are, so in the morning they are as hard as a rock, it does not help the pain in my foot.
Reviewed Feb. 11, 2022
I have worn Crocs for years. At my job I stand for long hours. Their shoes are NOT the same. They are hard uncomfortable and not as wide. I will not buy another pair. I used to have at least 5 pairs at all times. Now they are terrible!
Reviewed Oct. 8, 2021
For basically the last 10 years 2011 I've purchased a pair of Crocs Men's Yukon Vista Clog | Slip-On Shoes once a year. Love the style and very comfortable. I've worn them to the beach, worked on my car, and also I've gone out to parties with them. The price has also increased from $35 to now $60 if I can find them. The things I dislike about them, there are no vent slots up on top for foot ventilation. The vents holes out front of the toes, water gets scooped up in the rain. Heel on the sole wears out too soon! For these reasons, I'm buying an off-brand of Crocs for $15!
Reviewed Oct. 4, 2021
I ordered Crocs as a gift to someone. Not only the package did not delivered on time, upon following up to track my package I was informed that USPS is not able to deliver the package because they don't have the shipping address with them. Obviously somewhere Crocs system forgot to provide the shipping details to the carrier. Upon reaching out to customer service I was told that the package has been returned to their warehouse and they don't know when the package will be received neither they have automated way to tell customer that their return package has been received so they can start the refund. In the end I don't even know when will I get my return.
Reviewed Sept. 13, 2021
I ordered from this company because I love Crocs!! I waited for over a month and when I received them, was disappointed!!! The quality is horrible for the price they charge!!! The paint/sticker is peeling on all 3 so I am afraid to wear them for fear of them continuing to peel!!!
Reviewed March 8, 2021
After receiving a set of Classic All-Terrain Mossy Oak® Brush Clog size 10 for Christmas from my mother, the strap was defective. I contacted customer support inside of the 90 day warranty and after providing my information and pictures. They want me to produce a receipt of purchase. I explained that I got them as a gift. Unfortunately my mother is elderly and trusting and figured they would honor their expensive foam shoe, but she was wrong. She is not able to find her receipt, so the warranty is void. Maybe I expect too much, but it appears, by the reviews, I am not the only dissatisfied customer.
Reviewed March 3, 2021
Crocs.com is a foreign company. Once I found out the product was from China I requested cancelation of order. 3xs I made request citing fraud of use of my credit card, still no refund. I'm filing with bank.
Reviewed March 2, 2021
I placed a order in Nov 2020 with crocschanel.com. for 3 pairs of crocs. As of March 2021, I have not received my shoes or my full refund that has been requested several times. All I get from their customer service department was pre-written messages. This company is a scam and needs to be investigated and their website needs to be shut down. They are taking our money with no products in return. I work hard for my money and have been jerked around by this company.
Reviewed Jan. 12, 2021
I ordered items from Crocs and never received them. When contacting Crocs they said it’s their mistake and my items are being returned back to sender, which is them. Me thinking it’s no problem turned out to be a big problem. They wanted to cancel my order and have me repurchase my items only to find out the items I wanted were now sold out. I told them, "It’s ok. Just send me back my box with corrected mailing information," and they said they can’t do that. I asked why not and they replied “I don’t know, but that’s not how we do things here”. I’m a little confused as any customer would be.
I asked who can I speak with at the warehouse to put a new shipping label on my already paid for items and just send me my items. CROCS replied with they don’t have communications with their warehouse. I said, "That’s odd. You don’t communicate with the facility Handling your merchandise?" So then I asked who I can speak with that’s above him, not to complain about the agent but to ask how I can get my box returned to me. He said, "There’s no one else to speak to." So I gave up and asked for a refund. But not before asking if this is a common error and the agent replied with “it happens all the time”. I’m not happy because they were the cutest little shoes for my little one and I will not be doing business with company who is not able simple customer service. At this point I don’t care to look at another pair just to have this happen again. I would give zero stars if I could.
Reviewed Dec. 30, 2020
After my daughter persuaded me to try them I finally gave in and ordered a pair .... I found a pair and a price I liked and a week after ordering them and paying for them and being told they were on their way I was getting excited but they turned around and said they sold me a pair of shoes that they didn't have and cancelled my order without giving me any other options or replacements, nothing from them so I'm out and never doing business with this company again and my daughter is hurt because this leaves a very bitter taste for their customer service and website.
Crocs Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.