Blair Reviews

I ordered a vest and capris from the Blair catalog. When I received the items they were two different shades of stone. They were listed separately in the catalog with the color of the vest and capris both listed as Stone 009. I have ordered them two times now. The first time I was obviously surprised at the difference in color. I called and spoke to a customer service rep and was told she could also see a difference in color, she researched it further and said they were made in two different places, and to send them back. She said she would make note of the difference, and to make sure the color of the items matched. I sent that order back and noted on the invoice that although they were the same color number and name they didn't match. I also noted if they didn't match I did not want to reorder and would like credit to my account - include shipping charges since it wasn't my error.

Last month I ordered an item from the Blair catalog. To pay for that item, I submitted a personal check and a refund check that Blair had sent me in March because an item I had wanted was no longer available. Two weeks later, I received an envelope from Blair that contained the refund check plus a form letter that stated the company cannot process "third-party/outdated..." checks. There was NO order number on the form, NO identifying communication that stated what had happened, so I called Blair. The representative I spoke with could not explain what happened or why the refund check had not been processed - frankly she could not tell me anything at all. She instructed me to return the refund check to the company address with a note that contained a series of numbers she said would ensure that the payment would be properly handled.

My mother ordered some products years ago and paid her bill off completely and now she's getting phone calls from the company, or whoever it's turned over to, stating that she didn't pay her bill in full and I know for a fact that she did. Reason being is because I was the one loading the card for her to send it. We purchased a prepaid Visa just for the purpose of making her payments. I really didn't have a problem with this company and was considering a purchase, but seeing as though she's being accused of not paying her bill in full, I'm really skeptical about it.

Purchased a Dell Computer on 12/29/17 for the price of $249.00. Rec'd computer in January 2018. I tried to set it up, but could not. Contacted my Internet Service which is Cox Cable here in Florida and they could not set it up. So the Tech asked me to find the serial number of the computer which I did and low and behold, they are selling used computers or reconditioned computers and you are thinking they are new. The Tech from Cox Cable, verified that the computer was built in 2010. I have made numerous phone calls to return to GCM Tech Support out of Minnesota. No one ever answers the phone, but once in a while they will call back. It took 2 months for me to return the computer to GCM Tech for an authorization. I put the computer on my charge with Comenity Bank which deals with Blair/Haband but still no credit on my account. I keep calling and keep being put off.

I had ordered one top for my sister for Christmas, and then I realized after I placed the order that I needed to order a different size for her. I called back 5-10 minutes later and they told me that they would cancel that order and reorder the same top in a different size. Later on, my sister got the canceled top and also got the correct top. Then she returned the canceled top to the Post Office. Recently I received my Blair bill showing that the top WAS returned, but they were charging me for the shipping on the canceled top! I thought this was ridiculous because it was THEIR mistake not to cancel the order, and now they expect me to pay on the shipping + handling and the gift wrap.

In today's e-commerce world, charging $9.99 for return postage, whether returning or exchanging is ridiculous. I would have exchanged my too-big pants for a smaller size, except -- even with an exchange, the return postage charge still applies. I can go along with a small re-stocking fee on straight up returns, but not return postage. This is not competitive and to me, constitutes poor customer service. I would suggest going elsewhere to get a better exchange and return policy. Note to self: check return policies with new online retailers before ordering and getting ripped off. This policy is not only unfair to Blair's customers, but also endangers the employment of their workforce, as customers will abandon them.

This company is very rude. I placed an order with Blair this morning. The order did go through but they kept sending me messages that there was a problem with my credit card. There was no problem with it. The charge appeared on my bank account but they were still trying to get me to use another card so they can charge me twice. I called Blair, they claim they couldn't find my order. They are just giving me a runaround. I contacted my bank about this and they told me to wait 24 hours and if I don't hear from the company they will be calling them to get my money back. I was told the order might of went to one of their other companies like Haband. This is a big rip off. I ordered from Blair not Haband. I would not recommend ordering from them especially online. My bank told me to do it over the phone next time.

Be aware that this catalog sales company will charge you freight on your order, even though they advertise the opposite. They will also charge you sales tax and claim they have a state presence (Florida in my case). Although, they can’t seem to tell me where they are in FL. Basically, they are the opposite of, let’s say, L.L. Bean (which is outstanding). Very frustrated that I’m paying $9.99 in freight for a $30 order. And, sales tax not only on the product, but on the freight as well!

In September 2017 I purchased Fresh sport shirt and matching sport pants in size medium. They sent me correct size in the shirt which ran large. The pants were sent size large. I sent them back in early October stating that they sent me the wrong pant size. I explained that I am a medium in both shirt and pants. They sent me a medium in November which was very large on me. I sent them back in November and asked for a petite small. I had not heard nor received anything by December 27th. I called and was informed that they were out of this size.

Horrible horrible company. Ordered a coat in October for my mother for Christmas. Kept tell me was backordered by postcards. Finally received a postcard on December 16 saying it was going to be mailed on December 19. My mother never received the coat. I called the company on December 28. They told me the order was canceled. I call. It took 45 minutes for the customer service representative to find the order. She told me I never placed the order, that no postcard was ever mailed to me. This whole company this is been a nightmare. I will never order from this company again.

First time ordering from this company... and now the LAST! Ordered 8 Silhouette Slimmers to replace current rayon/polyester work pants. I called reps 3X prior to ordering to get tips on sizing and material quality. I explicitly explained that I was in my 40s and wanted a classic style, easy wear, no iron comfortable pant with deep pockets because we can't bring purses into our work area. I was skeptical of ordering because they charge 9.99 to return shipment. That's why I asked so many questions. Well, when I received these I was absolutely mortified. The material was coarse and the style looked like it was geared for someone in their 80s. It wasn't remotely classic more like a black burlap bag. They looked and felt horrible. The pockets barely could fit gum and lipstick. I returned but called customer service to waive charge given all the discussion I had with reps prior to eliminate any confusion.

My mother has Alzheimer’s. She was signed up for a preferred buyers club. I could only get info from Blair for the last 18 months. No purchases except for the buyers club 14.95/month. With late fees and interest she owes almost $900. I contacted Blair to close the acct and negotiate payment for purchases. Told them I would pay for all real purchases and interest for them. Was told I would have to open the account again to do this. All kinds of confusing offers to try and get me to sign her up again. WORST predators I have seen. Get 3 calls a day looking for my mother in law from the credit card company. No resolution in site. Threatening to ruin her credit. I will not pay. They can call all they want.

I have tried to order items from Blair. They refuse to honor Promotional code which has as its expiration date of January 2, 2018. Today is November 18th 2017. My frustration level has reached my limit! Also, it is very difficult to understand the person who was trying to help me. Customer service representatives need to be able to speak clear English! Also just in case you wonder, I am not senile nor deaf!

Be careful when returning an item to Blair for return or exchange using the Free Postage sticker they send you with your purchase. I returned a jacket for EXCHANGE ONLY and attached the Free Postage sticker they sent me and within days was sent a letter stating I owed them $9.99 for postage. I emailed and telephoned them and was told there is a flat rate postage fee of $9.99 for return or exchange. They are deducting $9.99 from my refund that is due. Not fair since the label clearly states FREE POSTAGE. This sounds like a scam.

My elderly mother signed up for the VIP club. I'm sure she was enticed by getting an extra 10% off her order or some such deal, and didn't read the VERY fine print saying that she would be charged $14.98 per month forever afterward -- which FAR outweighs the percent off she got on her order. My mom is not an idiot -- she is pretty sharp for her age -- but she IS elderly (as are probably most of their customers). I feel this company is purposely out to trick their customers. I see from other reviews that many others have had this same experience. The fact that there will be a monthly charge for being a VIP should be prominently displayed. As far as I know Blair makes good products, so it's very disheartening that they stoop to such a cheesy tactic for getting people to pay $14.98 a month.

I ordered one item, paid in full and was charged the next month $14.97 which happened to be the price of the item. I found out when I called that it was a charge for VIP Plus which I did not sign up for. What is VIP Plus anyway? What do you get for $14.97 charged each and every month??? NOTHING! It makes no sense. They said they would halt the "membership" and get a refund of the $14.97. NO refund, no email about the refund! Not one more cent will be paid to this company!!!

Return and exchange - new policy is a dirty trick. Blair just started a new policy of charging shipping for returned AND/OR exchanged merchandise even if what is sent to the customer is the wrong size or is poor quality. I was going to exchange a pair of pants that were labeled as my size but which were obviously made wrong because they are too small. They are the same size as a pair of Alfred Dunner pants I own that are a size smaller than what I am currently wearing. When I called Blair customer service they said I would have to pay $9.99 if I used their shipping label or I could mail the wrong sized pants back by other mailing carrier method if I wanted to save a few dollars.

We purchased some items for Blair over the phone and were asked if we wanted a 10% discount on one extra item. Little did we know, and this was never mentioned, that they were signing us up for the VIP PL club and then charging us $14.97 every month without our authorization. We did not notice it on our bill for several months.

I ordered four items from the Blair catalogue (by telephone). When the items were sent, I immediately tried them on, nothing fit! I sent the items back immediately on the same day that I received them. I wanted a refund on the items but they credited it to a Blair account I had opened in 2013. They will not refund the money, will only put it back on the account and the only way to "get it back" is to order something which will not probably fit either... so it's just a round robin effect. They make you have to keep ordering. I think this would be considered "fraud". I will never order another item from Blair and will discourage any of my friends or acquaintances from ordering from Blair.

Ordered men's pajamas which were several sizes too large. Returned them for exchange and cannot speak with customer service as to credit, etc. Made several attempts. If they issue store credit I would never purchase anything from this site.

My 85 year old mother ordered one item, paid it in full when she ordered it. They keep sending her bills saying she is in some special VIP club. Finally straightened it out online and said she will receive a zero balance bill this month. NOPE. It says she now owes $2 finance charge. What a joke! They won't straighten it out with me because I am not on "her account." She cannot see or call and lives 100 mi away. Do not order a thing from them. They will keep charging you "finance charges."

Ordered product trying to use their sizing chart. Everything was too large. When I realized I would have to pay shipping back I called telling them I was exchanging. Told it was not their fault and I would have to pay shipping back and shipping for new order. Not feeling very good about customer service I decided to cut my losses and just return order. They phoned me when they received product and told me I would have to pay shipping, fine send me a final bill. No final bill came but received notice from bank that my payment was late so I was being charged a $27 late fee.

Placed my order 5 days ago. Noticed that confirmation had the wrong address, which I am sure I entered correctly. Emailed them right away, they said nothing can be done cause the order was shipped, yet online order status said it wasn't. Waited a few days, meanwhile asking them again and again for assistance in correcting the unshipped order with no luck, and now it is showing out of stock. Asked them to cancel it since they don't have the items they told me they can't promise the cancellation will be successful. Wtf? As soon as I said I am disputing the charge, the items are just now showing as "being processed" but still not shipped. I'm leaving in a week on long vacation, wanted this solved before I go, but does not look promising. Please do not buy from these uncoordinated scammers.

For the second time I have had a code for free shipping, and each time when I try to order and get the free shipping, it says that the shipping code is invalid! Needless to say I will not be trying to order anything again. I am not paying 9.99 for a 20.00 order!

I ordered a pair of shorts online for $14.97. However my credit card was charged 3 times!! I'm incredibly upset and will be taking it up with my credit card company. Trust the reviews. Don't order from here.

I am so tired of having to return items and having to pay the high shipping cost! If Blair would accurately label their sizes, I would not have to return/exchange items! This is the second or third time I have had to do this and I'm not going to do it again. Until they change their return shipping and sizing guidelines, I will not purchase from them again!

The products are good, customer service not so much. We ordered a cute top for mom mid May so she could have it by her 90th birthday party the end of June. The item was back ordered and Blair offered no updates whatsoever as to when it was available or when that shipped. Despite several emails about the need to have it by a certain date they offered no options on speeding up the shipping. There was no notification of when the item shipped or when we could expect it. This is just not acceptable in this day and age. We will be hard pressed to order from them again.

On May 25, I spent 20 minutes talking with "Carol" about a defective jacket I returned. I stated on the return form that I was unable to place my left arm in the sleeve as it was twisted inside and must have been sewn crooked. The right arm went through smoothly but I made several unsuccessful attempts to put my left arm through. I got the standard "I checked with my supervisor" response from Carol, who then informed me the Return Dept. could find nothing wrong with the garment so I was being charged the $9.99 return shipping. She said she didn't know why I couldn't get my arm through, the Return Dept. said it was fine. Why would I return an item for the exact same item (color and size) if I could wear it? That makes no sense. I lost my temper a bit because the item truly was defective and I feel cheated. The return policy is a scam.

I purchased a garment from Blair and was charged USD14.97 monthly for a VIP membership which I did not sign up for. Realized the issue after a few months. Called up my bank to dispute the charges and found that the only way out was to cancel my card. I searched online and found that my experiences are shared by others and the only way out is apparently to cancel your card.

I ordered 3 pair Capris. A few days later, I received an email stating 2 of the 3 Capris were out of stock. I replied to that email asking them to cancel the entire order since 2/3 was not in stock. Blair Customer Service reply stated they couldn't cancel the order since shipping was sent out soon after order. However, I did not receive an email stating the item had shipped for several days after that reply. Finally, at what I would consider a longer than usual shipping time nowadays, I received a pair of shorts, not Capris!

On April 24, 2017 I mailed two women's tops back to Blair as they were way, way too big. I went by the size chart in the Blair catalog but the size information given was incorrect. I called Blair today 5-1-2017 to check on my return and to find out when I would receive the tops in size Small. I was told by Diane that my returns had been received on May 27th and the return would be processed in 2-3 weeks and the new shipment would be sent in 4-8 days after that, making the whole process to take 1 month! I told Diane that this was unacceptable and that the tops would be out of season by then, she said sorry but there was nothing she could do about it.

When I ordered an item, they convinced me to sign up with some card that would save me money on my initial purchase, plus save me money at other stores as well. I went for it. After almost a month, when I had not received the item, I called them. They said it had been returned (not by me)??? So now I am without the item, plus I got charged for the stupid card that was supposed to save me money in the first place. HUH? I think this place is a scam. I tried to cancel the card and they said I would have to call another number, and they weren't (of course) opened today. I have a feeling my nightmare has just begun with this company.

I placed an order on March 14, 2017 on BLAIR.com, (order #**) and at this date never received the merchandise. The BLAIR.com customer service says they cannot help. They asked me to call USPS and investigate. They first use UPS (**) who then deliver to USPS and then USPS has to pick up from there. BUT USPS never delivered the package to me? SO where is it? I asked for a refund. They asked me to wait another 30 calendar days, but in fact they GUARANTEE delivery within 4 to 8 business days. The customer service wants me to do the investigation with USPS which she said is my responsibility.

Bought a parka coat for my husband. Zipper broke. Requested to change for another. Second coat the arm was ripped. So I called to request my money back. They want to give me a credit receipt and a gift card. I just want my money back plus they were charging me two coats so I closed my account there. Customer service is horrible and I would have accepted the gift offered but their merchandise was very poor and the two coats were damaged so I did want anything else from them. They just want me to buy again and return the gifts??? The manager of the credit card helped with the issue of the credit card but Blair owes me money. I had already paid about $50 or more for the first purchase and from $75.00 they were charging $120.00 so I just want whatever they owe me in a check not in credit. I don't want anything from them. Bad bad bad?

I purchased from Blair a $25 Item. Turned into a $14.97 membership I never noticed. Then a Collection on my Credit Bureau for a second purchase I paid with a personal CC. They transferred to an account I never asked or knew about... a $20 item turned into $140 with penalties. STAY AWAY!!! Scam.

I made a purchase with HABAND/Blair both advertising the same item I ordered using the current benefit of free +20% discount. The order should have come under that free shipping order but the check-out showed none. I contacted Blair & their associate, Haband, but told they only allow one promotion code per order. The shipping charges should have been the best one, yet that did not appear. Then I had Credit Certificates, but no place to enter the number.

I ordered a rug for my mom on November 6th. At that time (and the confirmation email) I was told that it would ship within 2-4 weeks. After 4 weeks I contacted Blair.com and was told that it was back ordered. Specifics aren't really that important. I have contacted this company at least 10 times with NO LUCK. It's been 2 months, no rug. A manager was supposed to call me several times and never did. This has been the worst online shopping experience of my life.

I never signed up for the vip account and now they are charging me. I will have to get a new cc number to stop this. Also they never delivered my item. I turned this over to the attorney general in my state.

I'm so mad and disgusted by the way some companies prey on the elderly. My mother got sick about two years ago and was undergoing treatment for cancer. While she was home she received a Blair CC. Never missed a payment until her sickness came back. As I was going over her finances I noticed this cc so I said "why do you have this? You can't afford it." We called and paid the Bal and was told the account is now closed!!! BUT wait it wasn't. We never was told about the VIP and the account assure. "What is this?" I asked. "We can't close this. You need to call them." So we called and had them (both) closed. BUT WAIT they took a month before they got around to it. So we got billed the mo. charge of $14.95 on the account we closed a month ago.

I did not authorize Blair for a VIP membership but just placed a one-time charge and they added the VIP; which I immediately advised them I do not want; they have done this in the past and it is a scam... When ordering they add on this additional bogus membership. I have just discovered that they have been charging me for a year now! DO NOT ORDER FROM THIS COMPANY! Very difficult to stop them from charging a VIP membership to your card.

Beware of Blair. My husband used my account to order some Christmas presents for me. He is 81. In the process he was offered a discount coupon. He checked yes and inadvertently signed up for a VIP club which charges $14.97 a month. When the charges came in each month, he paid the amount. At one point he asked me what I was buying for $14.97 each month. I checked the account, found out what had happened and called Blair to cancel the VIP membership. They assured me it was taken care of.

This review also includes the credit card company that Blair hoodwinks the elderly into applying for. Someone with a thick East Indian accent, an agent from Blair, called my old, crippled Granny late one night and easily talked her into placing an order and opening up a credit card with Comenity Bank. She paid the bill for 117.00 as soon as it came. A fleece sweater was huge. We returned it for $9.99. Then they somehow counted that returned item as unpaid. They billed her every month for the jacket with a late charge and finance charge. I came upon the bill today and she said she couldn't make sense out of it.

First they overcharged my account. When called they state, "That's to make sure your account can take the amount needed." WHAT, why not just deduct the exact amount needed. Second, I ordered 3 pants. 2 were OK, but one was 3" smaller than the others. When I called, I was told "no problem send them back and your account will be refunded minus the $ 9.99 shipping fee." I said "a bad or missewn product. If YOUR fault why should I be penalized." I was told "that is our policy." BUYER BEWARE, NEVER AGAIN. You keep sending the weekly magazines, my bird loves them to poo on.

I received my order in two parts. That was Ok. But I had to return one of the items right away and was waiting for an acknowledgement of receipt and credit to account before making a payment and I was charged a late fee of 27.00, plus 2.00, for something else and a restocking fee of. My previous bill was 71.48 before the return. After the return 101.97 even after the return. Never will order from this catalog again.

On 3/11/16, I ordered three screen printed T-shirts from Blair through their catalog for women. When I got them, one of them, which was supposed to be "Dragonfly Yellow," didn't look anything like the picture in the book, although when I called them they confirmed that what they sent me was "Dragonfly Yellow," meaning that there was no way I could get the T-shirt pictured in the catalog. I arranged with the customer service person, Karen, that I could make the exchange for a different color (pistachio/flowers) without the restocking fee, since the error was Blair's. BUT today (3/14/16), I find that they have charged my card an additional 13.99. I'm still waiting for the T-shirt.

I went to order some items from Blair. In one email they told me that shipping was free for any order over $50; so I ordered two items to shove the total over $50. Then I get another email that said shipping was free on my first order. They charged the shipping!

Highly disappointed with BLAIR. I purchased a dress for $26.99 totaling $39.94 with tax and shipping. The dress was too big, so I returned it on 3/09/16. On 3/30/16 they refunded $19.16. The customer service lady stated the cost of shipping is taken away from the original cost of the dress, instead of from the total cost I actually paid them. Be clearly aware of the return policy and you're lost before you return anything.

My mother-in-law ordered an item from Blair last July. Paid for the item on her debit card as she always does. In January of this year was helping her to straighten thing up and noticed a bill from Blair. She said that they were billing her for an item that was already paid for. I checked her bank statement and the charge was taken out that same day for the payment. My mother-in-law is 87 years old. I call Comenity Bank and was told to send them proof that the payment was made. So we wrote them a letter and sent them a copy of the bank statement. Then we received a letter stating that it was too late to do anything about because she had not responded within 60 days according to their credit rules.

I order a tanking bottom piece for 24.99 but due to all my inconvenience due to their errors, they offered it for 19.99. BUT when I went to my online banking I seen they took out of MY account 24.99 and 19.99 AND 16.00 ALL FOR THAT one item. So a 19.99 item is now costing me 66.00$, and I spent hours on the phone with managers who said they can't help me... wth???

I ordered a pair of pants on 12/9. Returned to them for they sent me the wrong pants. Called them today 1/8 to check on status of exchange of pants. Agent told me the pants were mailed to me yesterday. I coincidently checked my transactions and balance on my checking account right after, I noticed Blair had given me a credit for the pants I had purchased as well as a charge I didn't recognize had been charged to my account on 1/6 in the amount of $ 30.98.

I am going to stop, after many many years, of doing business with BLAIR. They have gone down hill!! When a customer service call has to be "re-routed" to the Philippines, then you know something is going on! This has been happening recently and I am not happy about it! They are starting to be a real ripoff! Wrong products, junky products, wrong sizing on junk "imported"... Horrible customer service, horrible shipping charges, not taking off the certificates and promotion codes and on and on! I am done with you Blair!

I bought my mother a gift card from their website. I was not charged for the gift card, yet I did receive a confirmation email on my purchase... then 3 days later there were several fraudulent purchase attempts on my CC. I had not bought anything else in the last several days from anywhere or anyone out of the norm other than Blair. Pretty suspect. My card has been cancelled and I now have to wait for a new one... right before the holidays. Ugh. I would be weary of this company.

I purchased 2 sweaters and they did not fit. So I returned them in the envelope that was provided. I just checked with my credit card company to see if I received the credit. I paid $16.18 for the two sweaters and I received 6.19 credit. When I finally got a person on the phone, I was told... "Oh we charge 9.99 to restock." I told them, this was not told to me, and I guess that shipping was not actually free. What a ripoff. I would like to make a complaint. How dare they charge this amount and not advise you on the return slip.

Recently found out billing was messed up somehow. I ordered eleven items in four separate orders and some of those items were shipped separately which resulted in separate shipping charges and separate taxes, so the dollar amount I thought I was charging was lower than what they billed me. I like their clothing for my elderly mother but they need to get their billing together or at least give you an accurate total you owe. I don't like surprises. My advice with them is only order one item at a time, otherwise they get confused and check your packing slip and charges!!!

October 2015 - I ordered a pair of men's elastic waist jeans Item #52334 for an elderly relative. When they arrived, they were so big they could have fit an elephant. I paid $24.99 for the pant, $1.70 tax and $8.99 shipping for a total of $35.68 for the jeans. I returned them at my cost. Blair confirmed my return and advised they would credit my credit card. My credit card statement came with the Blair credit of $16.25. I called to ask why the $16.25 credit instead of the $24.99 cost of the jeans minus shipping and tax. Blair representative informed me that they charge a $9.99 re-stocking fee!!! So in total, the jeans I ordered for $24.99 ACTUALLY COST ME $45.67 of which Blair collected... $20.68 OF FREE MONEY. BEWARE OF BLAIR.

I was unaware that I had agreed to this Program! The company cannot provide any evidence except to say that I "agreed" to a 30-day "trial period" and when I didn't cancel, it continued (indefinitely) with a $14.95 monthly charge. I know little about this "program"-- but I had NO INTENTION of paying that monthly charge for the alleged "money saving program!!??" I regret that it took me several months to realize what was happening. My advice: "Don't do business with Blair!"

After several months of an order being back ordered, I received one item and was charged the full shipping for ALL the other items. I then cancelled the remainder of the order and was shipped one of the items anyway and was charged again for returning the item!!! I have asked to be taken off their mailing list and do NOT recommend doing business with them EVER!!!

Order a top in a size using their measurements on their size chart. The top was not just a little on the big side but extremely large and I have very broad shoulders. I returned it requesting an exchange for a smaller size and paid for the return shipping. I just received a refund for the top minus their original shipping fee of $9.99. I was able to return the top thru the post office for $5.70 which included insurance which include a padded envelop which was better than what it come in. It cost me close to $16 to do business with Blair and have nothing to show for it. They have not contacted me to let me know why I received a refund and was not given an exchange. Paypal notified me of my refund. Extremely bad or basically no customer service and total misrepresentation with their size chart.

Stay away. Signed me up for services I did not order - 14.00 a month.. Return items are a joke, rip off on postage, etc.

6/22/15 I order frequently and I am so frustrated and tired of calling Blair. First getting someone from another country (Philippines) and them not understanding what I am asking. I cannot get my questions answered. When I asked if I could talk to someone in the US, they said "NO". Second, every time I call, I am bombarded with offers that I have to listen to. I tell the representative that I only want to order my item and yet when I tell them "no" to their offer, they then repeat it again and try to get me to change my mind. This is a terrible way to handle your business. You should try to be like a company like LL Bean or Lands' End... They have a proper and have the best way to take orders... Your way is ridiculous and frustrating.

I have power of attorney for an elderly woman who occasionally orders products over the telephone. She had no idea that she was signing up for the Blair Rewards program when she placed an order for a dress. They began making monthly charges to her charge card for the Blair Rewards program. Trying to cancel her membership has not been a straightforward matter and I have still not received confirmation that her membership has been cancelled. Their telephone number is for an automated system - there is no one there to talk to. Emails to customer service say they are forwarding my request to someone else. When I tried to contact the third party, my email was returned undeliverable. They assure me that this third party will cancel the membership, but I cannot get an after the fact cancellation notice - just a promise.

They refused to take off a Visa charge for something I did not buy. The person on the phone was rude. I will never deal with them again, also because the clothing is of such poor quality. The prices are attractive, but not worth buying.

I placed an order from Blair. "Chatted" with someone the next day asking when it would be shipped. They stated it would be shipped "soon." I asked if it could be expedited and they said "No." Chatted again on Monday requesting update. Was told the order was on the "truck" and should be shipped out that day or the next. Chatted with someone again on Tuesday who stated, at first, the order was in processing. I told her that I had been told by someone else it was on the "truck" and was just waiting for the truck to be filled and then would be shipped. Chatted with someone AGAIN this AM who stated it was in the warehouse. I told this person I had been told it was on the truck. She then responded “That may be the case.” Apparently no one knows where my order is!! They have repeatedly told me I will get an email when it ships. Will NEVER order from Blair again. Was also told if I refuse the shipment, it will be MY responsibility if the order gets "lost" in the mail.

I purchased a gift certificate from this company for my mother for Christmas. In April she ordered a blouse using her certificate. Many weeks later she received a letter stating that she still owes the amount of the purchase. After countless phone calls and emails and dealing with different reps they finally resolved the situation and shipped the product. Unfortunately the blouse was too big and the product was returned in exchange for a smaller size.

A charge for membership in Blair VIP Plus starting appearing on my statement without "joining". I called to question and cancelled the "membership" which I DID NOT authorize. After making several phone calls to Blair, Blair VIP Plus and Comenity Credit, I have discovered that BLAIR.com knew nothing of the charges, could find nothing on their records and was told to call BLAIR VIP PLUS again. I did so and requested cancellation again...SCAM! Then to add insult to injury, Comenity is charging me late fees and minimum fees and reporting late payments to the credit bureau ...ruining my credit score. SCAM.

I made a Mother's Day order for my mom early Tuesday May 5th. Shipping policy states if item in stop it goes to shipping in 1 or 2 business days. My items I ordered are still in processing limbo without one reason as to why this delay. I have not ordered from Blair before so was unaware of their immensely poor customer service issues. This of course will be the last order I send through this poorly run business.

My experience with Blair has been the same as the other reviewers; the exception is that when filing for a home equity loan I discovered that Blair was the only negative listed on my credit rating. For over six months I had been assured that the $14.95 monthly billing for "the mailing of discount coupons for other internet businesses" would be removed and I would not be charged. Instead, I was turned over to a collection agency who told me that my overdue payments were for something totally different than what I was told was charged. The billing department at Blair was not helpful, and in the end I paid the collection agency for the amount using my credit card. That should have been the end of it, and I thought nothing more about the experience that created such anger in me.

We sent an item back that was too small, and the package came with a return label. Similar sized and weighed items have been sent numerous times by myself since I am an Amazon seller and the item sent by ground should have been around $3.00 to ship. The return label that I used ended up costing almost three times as much. I ended up losing almost all the money I had paid for the item. Beware using the labels with any company and especially with BLAIR.

I would like to be taken off your mailing list. I do not approve of paying $5.00 more for extra large merchandise.

In Nov. 2011 my elderly mother purchased some pajamas from Blair online and deceptively got signed up for a Blair rewards travel program. Who knew that a pajama company would deceive you into signing up for something that you would never use and take 14.95 out of your account every month? My Mom had a stroke and I noticed her credit card account had been charged for 14.95 from Blair rewards. I knew since she had been in the the hospital and nursing home for a stroke that she hadn't charged anything from Blair. Come to find out she had been charged 14.95 out of her account for over 3 years.

I ordered 3 items on 12/28/2014. They arrived Thursday, Jan 8 which is within the time frame they gave. 2 items were as ordered. One entirely different. When I called customer service there was no apology. When I asked if they weren't going to even comment, Gail said "People make mistakes." There was no "We'll be glad to fix the problem" or "What can we do to correct our error?" In fact, I had to request that I did not have to pay return postage for an item I did not order. I will never order from this company again. They need to send their employees to a customer service program!

The item finally arrived and my mom liked it. I still will not order from them ever again.

I ordered merchandise from Improvements catalog which I later found was turned over to Blair for processing. I received an email on 11/26 stating merchandise had shipped. I then tried to follow tracking # to get an expected delivery date. I continued to see only "shipping label has been printed" and no further progression. I called Blair on a daily basis and continued to get excuses as to why the merchandise was not progressing in the FedEx system and I finally called FedEx myself on 11/29/14 where I was informed. "We never got the merchandise for shipping and if we don't have it by now we are not going to get it. It never got to us". I was also told Blair would send an email to "expediting" department and I would receive an email from Blair on 11/27 which never happened. When I called Blair back I was informed they were not willing to even consider refunding money or sending another order until 12/08/14 at which time I contacted my credit card company who agreed that a reversal of charges was indicated. I would like to warn other consumers to not do business with Blair. Blair representatives were extremely rude and dismissive.

For the prices that Blair charges I expected better quality. I ordered three pairs of pants all the same size and length. They were too long by 3 inches and very tight in the legs. Another pair was off by an inch on the seam that runs along the side of the leg. The third pair fit except they were 3 inches too long. Makes me wonder if their clothes are inspected before they sell them. I do not plan on ordering any more from this company. Too pricey and poor quality.

In July of 2011 Blair started charging my Marriott Visa card $15.95 per month for their rewards program. I just saw the charge this month and called to see why I was charged and found out it had been going on since July of 2011. I was told the first month was free but after that the charge of $15.95 would continue. I do not recall ever agreeing to this and have called and have been offered $89.70 refund. I would ask you to be more generous. My husband had been the bill payer up until now and he did not notice the charge. I am not begging, but we are older (90) and could use the money. Never used the rewards program as I knew nothing about it.

I only recently opened an account with Blair and their credit purveyor, Comenity Bank. I made my first payment of $20.00 online at the Comenity site. I noticed that the payment had not been withdrawn from my account. But, it had only been about 2 weeks... so maybe they are slow? But no, today, I got a letter saying that my payment had been returned by the bank and that I now owe an additional $20 penalty for the returned payment. My bank did not return a payment. I checked with the bank. Called Blair and got cheerfully and confidently told that I had made a mistake when I typed in my bank account number. I asked what number they had. The rep "couldn't reveal that information."

I tried to get date change by only 11 hours from the 2nd of month to the 3rd. I was told it could be done due to the fact that payment dates were done using zip codes. I get social security on the 3rd of the month, they said no. Next I tried to pay by customer service. Their system would not take my visa debit card. What kind of company is this?

Charged me twice on one statement for "identity protector" in March 2014. Called in March and they said they would remove charges. Charged me again on April Statement - plus late fees. Said they would remove charges. Charged again in May with more late fees. Don't get this card!

I ordered a dress from Blair. After receiving it, I tried it on and didn't like it so I returned it. I never received any notice that they received it with a new statement for the balance I then owed. My next statement however charged me for return shipping, a late fee for not paying the shipping and a finance charge for not paying my account. I couldn't pay it if I didn't know what I owed! My balance is just $8 less than it would have cost to just keep the item and throw it away. I have done business with Blair for several years but this was the end of our relationship. I suggest that you make your purchases at a local retailer instead of playing these games with Blair. Hopefully the free publicity I give them will equal my last transaction with them.

Blair wants me to pay $115.23 more for bill I had paid in June 17, 2013 with Check# **, Trace#** and amount of $76.96. Blair got my payment instead to send the payment to Comenity Capital Bank. They want me to pay more what should I do.

I first ordered from Blair in June 2013, but didn't fill out any information for their rewards program. When I ordered from Serengeti in February 2014 I decided to sign up thinking it would get me their promotions. When I learned that after a trial period the membership would cost $14.95, I called to cancel. Later, when I was going through my credit card bills, I learned that they had been charging me since June 2013 rather than mid February when I first signed up. When I called to get the charges taken off, they said they would cancel my membership and take off 2 months. This is a total scam and I'm finding that others have had the same experience. I'm a member of several frequent buyer programs that offer points, but none of them charge a monthly membership fee and none of them enroll you without your knowledge.

I purchased some pillow shams for 24.99 from Blair.com. When they arrived it was one pillow sham not the standard 2. I called them and told them how ridiculous it was to charge 25 dollars for one pillow case. I was told that I could return it and I would receive my money back as soon as they get the pillow sham. I was told to go ahead and use the return label. So I did as was asked when my money was refunded it was only 15 dollars. I again called and was told there is a 9.99 dollar charge for any returned items. The pillow sham fit in a manila envelope. There was no possibility of it costing 9.99, nor should I be responsible for their faulty products. This is outrageous business practices and should be addressed. I strongly suggest that until such time that they rectify their policy that no orders are placed online for any reason.

Placed an order for my mom for Christmas. Paid for expedited shipping between Blair and FedEx. The package was delayed. It was supposed to arrive 12/19/13. It is 12/21/13. I am leaving for two weeks on 12/22/13. I tried to get FedEx to switch the delivery address to where I would be. They said the request had to come from Blair and customer service at Blair refuses to call FedEx and called me "shady". Then I said well can the package be held FedEx. They only hold packages for 7 days. I'll be gone 2 weeks. All the way worst experience ever!!!!!!

My 90 year old mother ordered something from the Blair Catalog. Subsequently, she returned one of the items using the labels provided in the box. What my mother didn't realize is that Blair placed a fee for return shipping on her Blair account. She assumed that the return shipping was covered by Blair (much like other catalog-based merchants). When she saw the $8.99 return shipping amount on her bill, she didn't understand the fee. After many phone calls to Blair, she never was able to resolve the matter over the phone. Five months later, the fee has now grown to $69.97. Seems a bit steep to me and I believe Blair should be more forthright about their return shipping fee policy. If they plan to charge a return shipping fee, they should just simply deduct it from the refund amount.

This is what happened to me: Did do all of this by phone and look what happened. Never mind, I will take the hit on my credit, just please close this account. It does not even look like you took the time to read this anyways

Like many online companies these days, Blair has given in to other companies who "piggyback" on their sales calls. In our case, it was even MORE subversive. It was on the form enclosed WITH the product when it arrived! On the shipping form it said, "This order qualifies for a REBATE OF SHIPPING CHARGES" & refers you to a number to call for FREESHIPPING.COM.

I recently purchased a pair of shorts form them, but 1st, I measured myself. Using their size guide, I placed my order. It arrived + is at least 4'' smaller at the waist than their size guide states. I accidentally misplaced my return slip; when I called they said they were able to email me a return form in 48 hours. None came. I emailed them. They then took a different position claiming that they only snail mail these out - contrary to all the other companies I had used (it now costs about 4 times more to return items without a return slip). At best it'll take 1 week after my request for it to get here; then it's anyone's guess how long they will take to process the return; wonder how much longer than other companies they will take to do that... Similar companies have weekend hours, not them. They do not.

My dad, 82-year old, ordered from Blair catalog, and used his Visa card. A month later, we received a Blair credit card with two other charges on two different dates. My dad had no clue he had opened a credit card. Based on reading the entries in your site, I found out the $14.95 is a rewards program. The other one for $1.99 is for God knows what. The phone number listed for the items my dad did not order, 18882887708. If you Google it, goes to some Chinese company. Weird. In order to avoid penalty charges, I advised my dad to write a check for the total amount, and I prepared a dispute letter to cancel the card and the items charged that were not ordered. Waiting for a response. Will also complain to Federal Trade Commission.

I ordered an email gift card THREE days ago. I still don't have it. The ad on their site says "Mails and arrives the same day as the order date". I've called their customer service six times now, and THEY told me that it takes 24-48 hours to send out an e-gift card. The first thing they need to do is get their story straight. Then they should probably train their customer service people. Then they should probably get out of ecommerce entirely - if you're going to screw it up like this, you shouldn't be doing it.

My 89-year-old mother loves to order from Blair (along with other catalog companies). Approximately 3 years ago, I noticed that companies that she has ordered from were somehow connected to other companies who were offering "rewards programs" or "savings programs" as part of their ritual. Well, she is hearing impaired. Here is my take on this. First, if a customer calls to order a product from you and I don't care what the product is, be grateful for the order, ask if there is anything else and thank them for their business. This "upsell" technique appeared about 15+ years ago with Sears. I remember that they sent me a notice telling me that they were going to send me something that unless I cancelled the order.

After being unable to notify Blair that I wished to cancel my participation in their Rewards Program on their website, I called and left a message. My call to Blair was placed on Friday, Sept. 21, 2012 at 10:30 am. Message stated that there was a problem with my information and that someone would get back to me. Well guess what? I have yet to receive a return call. I feel that Blair is not interested in cancelling this so that they can continue to charge the fee for this program.

Inability to order items online - I had to call, which I really don't want to do because, of course, it is necessary to listen to a sales spiel and sign up for things that you really are not interested in.

I ordered some shirts in December from Blair. Apparently, I was enrolled in a rewards program for $14.95 a month. I noticed the first charge in January but thought it was for a back ordered item. Shame on me, I didn't notice again until August. When I called to cancel, I was polite. The representative couldn't find any record of it any which way until I said I don't have any more information except for the charge on my bank account because I didn't enroll in the program. Instantly he informed me there would be no further charges on my account. It felt to like the employees are instructed to give you the runaround hoping you will give up unless you get angry.

I wanted to let the Customer Complaint know that Blair cleared up my complaints on the order. I finally got my refund money and got the one shirt, that came in today. I still continue to order good things that are in Blair. Just keep on top with Blair and Blair will do the orders correctly.

I have hearing impairment and can only communicate by mail and email. I was shocked to see the bill from Blair with only 3 items and the 4th one was out of stock. I sent Blair an email on why do I have to send extra $19.00. Anyway, it was darn right wrong when Blair will advertise 2 for $24.99, if I buy two, I paid $24.99 each. Whoa, Blair charged me $28.70 for men's shirt (did not tell me one was out of stock) and charge me $26.78 each on women's blouse. I certainly hope that this information will get out! As of now, I am still trying to straighten this out with Blair.

I would like account number ** removed from my credit report. It's paid in full and there is no reason to keep this on my credit report. Please remove this account ASAP. I would greatly appreciate it. It's written on my credit report as negative, so I would want this removed. This account is stopping me from getting credit in the near future. Thanks, I am looking forward to your immediate response. You can contact me by e-mail or by phone.

I noticed a charge for Blair Rewards of $14.95. I do not have any idea who Blair Rewards is and I certainly don't want a membership. I can't cancel without a member ID but I have no idea what the ID would be.

I placed a gift order for another party with the company on 11/4/2011. They were not able to ship both items ordered at the same time, so when I received a $14.95 charge on 11/29/2011, I didn't think much about it. However, they did 2 more $14.95 charges on 12/30/2011 and 1/30/2012. I called the company, who insisted I signed up for the Blair Rewards Card. I told them I had no reason to sign up for the card since this was a one-time transaction.

I ordered shoes and a vest before Christmas. In January, I was charged $20 late fee for a payment, so in February, 2012 (this month), I sent in the payment, about 5 days before the due date. As of today, my bank account is still not showing that the payment went through, and the customer service said the late charge will be added again! They said the payment has to be sent in ten days in advance from the due date. This charge, and ten days is ridiculous. Are they just letting these payments sit on the desk, until they are late? This time and fee should be illegal. I'm sure the payment got there in 2-3 days!

My spouse received an email offering a rewards program from this company. She signed up for the rewards program via the internet. Account **. A charge for $1.95 appeared on my Discover card for Blair Rewards 01/06/12. I did not authorize this charge and nowhere on the email sent by Blair Rewards was there any mention of a monthly charge for the rewards program. Yes I have a copy of the email. I cancelled the Blair rewards account on 01/07/2012 at 845 AM PST. I also sent notification to Discover card to dispute the charge.

On September 23, 2010, I sent an order of $59.96 for clothes. They said they had no record of my order. Twice, I send forms from my bank saying they cashed my check. I still have no clothes! I have run out of patience with them.

Please help. I am writing this complaint to you on behalf of my mother. She is 87 years old and is constantly getting mailing from Blair about free items. However, they recently sent her a free gift and later charged her account $46.98. Today, she received a letter from them stating she had signed and returned an acceptance certificate for a free item offer every 5 to 7 weeks and billing her Blair credit card for those shipments.

Recently during traditional dinner time, a Blair catalogue rep called here for another individual with the same last name but different first name and could not comprehend the simple statement that no one lived here by that name nor could she understand the statement not to call again. It sounds like Blair is selling telephone number lists, as I doubt many men order from Blair catalogs.

Not funny... I ordered a ladies pullover tunic in mallard (color). I got black suspenders dutifully labeled in the right size and color for the tunic. Can no one read at Blair? As a handicapped individual, since the tunic is no longer carried in the catalogue, I will have to shop malls locally, which is physically painful. It will be interesting to see if I ever get a refund considering the other comments on this site.

I mail ordered 2 pairs of trousers from them over the internet. Little did I know they would sell my name and address to a direct marketing company without my permission or knowledge. I knew it was them because I started getting mail addressed to 'Mr', and they were the ones who started that mistake.

I placed an order on 4/01/01, mt check was cashed on 4/09/01. I wanted this item for Mother's Day, I received a card saying they would try to ship it by June 4th. I immediately wrote and canceled this order on May 12th and asked them to refund my money. I received a letter dated May 22nd saying they had shipped this item on the 16th of May and they were not able to cancel my order. I called and complained that I thought it was ridiculous for them to have not returned my money after all this time.