Blair Reviews

It seems the John Blair is taking money for products it advertises and is failing to deliver the orders placed. Need to let the state attorney general know of the scam. The business practice may be illegal.

Their products are good. Their shipping is lousy as is their tracking. The site states receiving is 6 to 12 working days. I have reached the 12th working day and if you go on their website where it states "Track my order", it just gives you your order information without any way to track it. I'm going on vacation in three more days, so I went through all their automation and finally reached a live person in the **. She was able to track the order and found that it had not shipped yet and mentioned 6 to 12 day which it has already been 12. Like I stated, product good, shipping lousy, especially if you want it for a vacation.

My mother-in law tried to call and place an order, but was told that the wait was 38 minutes. She did not want to wait that long. I placed the online order for her. She was also told that there would be no more catalogues sent out. This is troublesome to her as she does not use or own a computer. I placed the order for her on May 7th, and paid via PayPal. I received an order confirmation by email. Then an email to call them because there was an issue with my order. The issue was that the mailing address was different from the billing address. Which should not have been an issue. I confirmed that this was indeed what I had intended. They were still sending to the supervisor for review.

It's been 2 weeks since I placed my order and it is still "in processing". I sent a note to customer service and got the same info that is on their website that so many people are taking advantage of their products . . . blah, blah, blah. Yet, they still send me emails promoting their products and wanting me to buy more - why would I do that, I can't get what I have already ordered. And, from the reviews, I am not alone. I can't comment on anything to do with the products themselves, as I have not received them. It's been year since I ordered from Blair and thought I'd try them again - bad decision!

First they sent me the wrong size jeans (their fault), then when I returned them, Blair deducted a processing fee and a shipping fee. So for a $28 pair of jeans, they deducted over $10 in fees. I won’t buy from them again.

Major issue is shipping. Their site says 6-12 business days. Many times I've ordered I don't receive my products for 20-30 business days and no response from customer service. It should not take that long for an American company to ship.

I ordered several items from Blair weeks ago; I've tried repeatedly to check my order status or track my order, but all I get are error messages, or access denied messages (see photo). I've emailed Blair 4 times about this, never get any response. Very poor customer service!

I never received my order or any tracking information after 15 days. I tried calling customer service and never received a call back. I sent an e-mail and received an automated response. There's no tracking information on the website. I HAVE NO WAY TO GET MY ORDER, ANY INFORMATION REGARDING SHIPPING, OR A REFUND. This used to be a reputable company, but I will NEVER shop at Blair again.

The website states your order will process in 1 to 2 days and ships within 6 to 10 days. False advertising to con you into ordering. 12 days and counting and still "in process". The canned email reply says "we're behind because of a busy spring season." Can't get a live body on the phone so if the order ever does ship it's getting returned. Terrible company to deal with.

My elderly mother has received and ordered from the physical catalog for a time now. When she simply called to have her mailing address changed, they are refusing to send the catalog to save money, and trying to force her online, which she does not understand, and liked to see the catalog physically. One of their several recorded messages states that old customers will continue to get the catalog, just not new members so which is it?!?! I hope this saves you as much as it costs you to now lose her business!!