Blair Reviews

Why is it soooo hard to find out WHERE and WHO -actually makes the clothes that Blair sells? When you ask the question, the reply is always the same… basic info… avoiding the question and giving people the impression that they are strictly an American company! I call BULL! Many Decades ago, I bought clothes from them, they were made well, lasted forever and didn’t fade on a first wash.

Still waiting for an exchange to arrive. Was charged 10 dollars to send back. Almost 2 months later, still don’t have this. Summer is nearing the end and these shirts were for my 90 year old Mom for the summer. This company is awful. Customer service can’t understand you either. They are foreign.

If I could give them no stars I would, never deal with this company, opened an account with them and never receive the bill until it is past the due date and keep getting late fee charges. Finally wised up and closed the account and will never deal with them again. They also have people you can't understand worth a darn. Must be from china or something?

I used to order from Blair quite a few years ago. I decided to order again because I saw an item that I couldn't find on Amazon. It seemed like a good price but then I was charged almost $8.00 for shipping. It took nearly a week for me to get a message their shipped. That was 6 days ago. I got a tracking number and when I look it up it still says it's awaiting carrier pickup. I was told it would ship FedEx but it shows USPS. I have found USPS is not reliable when getting packages. Very disappointed after having paid so much for shipping and don't know where my item is. I will now stick with Amazon. Blair is not the company It used to be.

I ordered a dress that was advertised to come as true to size. It was not. Much too small. I tried to return the item using the provided return label. When I went to the Post Office I was informed that not only would I be required to pay for the return postage of over $15, but the address on the label was not a viable address for the company. I spoke with a customer service representative who said it was company policy to not send a new, correctly addressed return label but that because I live in Alaska I would have to pay full return postage. Their written, advertised return policy states “items shipped outside the continental United States do not include an easy return label.” Last I heard Alaska was still located on the continent of North America. It may not be contiguous with the lower 48 states but it is on the continent. Not my fault that they don’t know the legal and geographic difference between continental and contiguous.

I ordered a pair of navy blue crinkle fabric capris size PS.

This is my 2nd time getting an order from Blair with an item sent that was their mistake. They wanted to charge me return shipping for their mistake. Then I do the contact us option to get help with the return, but, NO ONE ANSWERS. Several weeks later and 3 emails later, I finally call and get a person, (in both occasions) that tells me the replacement item is no longer available, no surprise, and will refund my money. Bottom line- Their customer service is bad, Their exchange refund policy is bad, and your money and product are tied up for over a month. So, yes, I stopped shopping with Blair.

I ordered for pair of shoes. I received. Too big. Returned them in next day. I checked in EXCHANGED for correct size I need. The delivery was horrible-too long, too slow! When ordered them, it came in 2 weeks. Still waiting for exchanged shoes, never came. That was 2 weeks ago since returned. Will never buy anything from Blair again!

I tried to order for the first time in many years. They had some really nice fleece jackets and a shirt I wanted. Got all the way thru the process of filling out shipping address and entering my payment method then tried to actually check out. It was very confusing so I called and left my number and a person called me back. He was repeatedly telling me not to do anythng until he instructed me and several times told me that I was having a problem because the process is confusing! I agree. Will not go back again and will mark as spam.

Ordering from Blair used to be good, when they were based in Warren, now sucks. Took forever to get the merchandise, had to return, did not fit. Return process is awful! I will never buy again. They should take a lesson from Amazon.