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Reviewed Nov. 3, 2023
Sent me not what I ordered. Next to impossible to reach them. Take your money. Send wrong product. Stay away from this outfit. Never again will I or my family buy from them so do not send me any more catalogs.
Reviewed Sept. 21, 2023
I ordered 6 items from their women's clearance, so it took at least a month to get 3 of the items, then another month, for the next two items, the last item I never received, said they were sold out, and never returned my money, after at least 4 months, and they with draw the amount from my family's checking acct. Before they send an item, they told me, they do not withdraw money from a person's acct, until the person gets the item, a big lie, they take your money right when you order something then on top of that, within four months, they withdrew $9.86 every week or two, while I was waiting for my top I ordered, they are pathetic, thieves and liars.
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Reviewed Sept. 11, 2023
I returned an order and they charged me postage for the return, WHEN I PAID for the postage myself, to send it back. Makes me wonder how many returns I made and was charged for the returns, AGAIN. Called customer service and they act like they don't know what I'm talking about. Blair used to be decent, but now that they use a foreign customer service and most Reps you speak with, you cannot understand, let alone, most don't understand you, period! Orders take forever and it seems you return more than you keep because of quality, which is sadly lacking and seems to diminish even more as each year goes by. But yet, the prices keep going up and the service keeps going down. Customer service is the backbone of every company that utilizes it and depends upon it! If they are losing money and sales going down, hey, guess what Blair, it's your lousy customer service.
Reviewed June 18, 2023
I ordered a jacket for Father’s Day aware they said shipping was 5-10 business days. I had plenty of time to get it, but they didn’t even ship it for 8 days. I called after a week and they assured me it would come by Father’s Day. It’s been 2 weeks and no delivery date! Don’t trust them. I had no gift to give for Father’s Day. I believed their statement on the website, but it’s a lie.
Reviewed April 11, 2023
I ordered the first order and wanted to change the size. 2 days later I called and got no answer so I emailed them to let them know. No response, So I called the next morning and was told by this rude customer service guy no changes because it was pending. PENDING DOES NOT MEAN SHIPPED. It's only been 2 days you never have shipped that early anyway. So I told him cancel all my orders because By now I had made a second order too at 3 am he tells me I only have 2 hours to cancel or change an order HOW IS that possible at 5 am you are not open. There is no cancel order or change order buttons on their web site or order page to do this you have to wait till they are open and talk to someone. Just a way for them to screw people out of their money and to collect off of people and that is a scam business and needs to be shut down. They got my $200 I hope no else lets them do this to them.
Reviewed April 4, 2023
For the past 52 months Blair has withdrawn $14.97 from my credit card account. My husband always took care of our financial cards until this year when I discovered this. I was not aware I had membership in the VIP Old Pueblo Traders VIP program which transferred to Blair. I have never received a notification I was inactive….or information on how to use this membership. Blair is refunding 6 payments which I don't think is enough. I received no notification over the years that I was eligible for any benefits or privileges because of this membership!
Reviewed Dec. 28, 2022
I wish I had read the reviews before my purchase. Still waiting for my order. Every day, for 6 days, I receive an update from Blair saying I will receive the order by 9 PM that day. Still waiting...maybe I'll have it for next Christmas? They are now processing a replacement, however I see I was charged twice; once for the original order that I don't have, and once for the replacement. Wonder how this will play out.
Reviewed Dec. 20, 2022
I placed my first order with Blair and received the men's jacket I'd ordered, but it was too large so I returned it for an exchange. I used their self-addressed return label which showed no charge for shipping if used. Nowhere on the paperwork provided for the exchange was there an indication that I would have the $9.99 shipping charge deducted from my refund. Needless to say, I'm extremely disappointed with this experience and made it clear to their customer service agent I won't be ordering from them in the future.
Reviewed Aug. 11, 2022
I read all of the bad reviews after I had already ordered 3 pair of men's shorts from Blair. Needless to say all the bad reviews got me paranoid about the purchase. I have to say my experience with them was very good. The shorts are excellent quality and at an amazingly low price. They are sized large, so I did have to exchange for a smaller size. I ordered the Adjust-A-Band Relaxed fit shorts in a 40 waist size. I have a 43 inch waist but did not want to buy huge baggy shorts and hoped the expandable waist would allow for my short bell body shape. The 40 waist were way too big, so I had to exchange for the 38. These fit absolutely perfect. Plenty of stretch at the waist and even comfortable sitting down. This was my first experience with Blair and I am happy as a clam with them. A bit slower on shipping than I would like, but certainly acceptable.
To bid, so I ordered the 38. Unbelievably they fit great with stretch to spare not tight at all even when sitting. The customer service people were very nice and easy to deal with. I was expecting a horror story and was geared for a fight when I called. They were extremely accommodating and the conversation went better than I could have hoped. Received exactly what I ordered and happy as a clam. Other than shipping going a little slower than i am used to, I have no complaints. Plan on ordering from them again in the near future.
Reviewed July 20, 2022
I ordered a suit from Blair and it was two sizes too big but the right size was inside the suit. And then I ordered another one and I never got it but I'm being charged for it. And I tried to tell them that and they want to still charge me $194.72. So therefore when I tell them that I'm not paying for that they tell me that I have to pay for it even though I didn't get the item. I don't understand their reasoning and I don't understand why this site gets any or business get any stars whatsoever. It doesn't deserve not one. It doesn't deserve none. It deserves absolutely zero. Their customer service sucks.
They put people on the phone that you cannot even understand what they're saying and then I say that they got to speak to their supervisor and then they tell me tell me that it's my responsibility to pay the bill when I didn't receive the product. As far as I'm concerned Blair is the most awfulest company you can ever order from I would never order from them again and I don't advise anybody else to cuz they will screw you out of your money.
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