Anthropologie Reviews

I'm still trying to get my money back for a return I initiated a month ago. Three calls to customer service, blown off every time. I bought 8 plates and the quality was poor so I began a return. After one month I have only been refunded for half of the items and I've had to invest substantial time and effort getting that. Quality of merchandise was poor and customer service ensures I won't be back and I'd advise you to consider the accurate negative reviews before ordering anything.

Horrible customer service experience. Order was cancelled multiple times after I attempted to submit it. I get an email notification each time saying nothing about what made the order a cancellation. Mind you I haven’t ordered from them online in over 10 years so why would my account be flagged? Also never did a return on their website either? When I try to get help I use the chat and I waited 72 hours and never got a response. So I messaged again because you can’t get anyone on the phone and they told me because I didn’t wait 72 hours for the last response I am basically at square one and have to wait another 72 hours? This is by far the worst customer service experience even worse than Xfinity by far and that is really saying something.

I used to have amazing customer service with Anthropologie but I had, hands down, the worst customer service I’ve ever experienced in my life today. I ordered an item online, but it arrived damaged. I called and waited over an hour to speak with a representative. The representative told me that she would create a code for me and would email it to me. After waiting most of the day, I never received the code.

Anthropologie has the absolute WORST customer service I have ever experienced. I feel so badly for the staff there whose hands are completely tied due to horrible systems to support customers. It’s absolutely not the fault of the staff at all. Anthropologie clearly deliberately gives them nothing to work with to support their customers.

I would give zero stars if I can. These are the most incompetent sales people I have ever dealt with. They could not even tell me when my refund was processed. I spoke to a Renie ** at the Coral Gables store and she was so useless, I am not surprised that she had no clue what is going on with my refund. Anthropologie has lost me as a customer for life. I cannot deal with stupid people. Anthropologie should make all the salespeople at the Merrick Park Mall in Coral Gables FL enroll in customer service classes. What a waste of my time talking to them.

I have never in all my years of shopping experienced customer service in the way I did from this company. I work in retail and when an item isn’t in stock we honor the sale price for when the item is back in stock. Spent over $200 dollars and now they have me by the neck bc I need one letter to complete a gift. So I was told I have to basically hope for it to still be on sale or pay full price. This is the most ridiculous thing I’ve ever experienced. After this they’ve lost a customer and I will never recommend their site to anyone.

They cancel orders ALL the time. 50% of what I order get canceled.. Never had this happen only from this company. Also they send USED, WORN, DAMAGED items as well. They do not even check the items they send to you. Then charge to return these damaged used items. No quality control..inventory control or inspection of items. Pretty poor service all around.

An item I purchased online was on backorder and after a few months I realized that I never received the item ($9.95). I reached out via the customer service toll free number and I was advised that customer support would get back with me via email. The item shows in their system that it was never delivered and the customer support email advised that they cannot give me a refund due to it being over 30 days. What? The item was backordered for more than 30 days and I never received it. Maybe their customer support is now AI generated? Terrible!!!

My experience has been horrible with Anthropologie. I have had 2 orders that were delivered partially missing items. I had a dress set that one half of the outfit was delivered. I submitted a claim, contacted customer service through chat and calls, I got no response on the claim for a week and no response on chat, waited on hold for over an hour almost every day, no call back. Finally got through on day 6. I was told: "We can't help you get it at a nearby store. We can't get it to you in time for your trip. We can't refund you and see if it's available in a nearby store. Basically, yes we dropped the ball, didn't deliver the order correctly, didn't return your calls and emails and claims, and we can't help you fix it." For the amount of money you’re paying, go somewhere else.

They used to have some of The best customer service around. It has been so terrible lately. It’s a disgrace. Especially being with a price of their merchandise. I’ve been shopping here for over 30+ years and it has gone downhill. They don’t even offer discounts anymore to perks members! If you need to actually speak to a human on the phone, good luck. Takes at least half an hour.

Their customer service used to be so good. However, in the last year, I have encountered nothing but frustration. You will get nowhere via email, so don’t even try. If you want to try and get in touch with a human being, be prepared to be on hold for two hours. They are extremely stingy with coupons, don’t even want to give out the ones that have been earned by reviews or birthdays, and their sales are few and far between. The quality of clothing has gone down the tubes as they try to reach a younger market. Find somewhere else to shop if you want a good experience. I hope you’re paying attention, Anthro!

I’ve been a long time fan of Anthro, but I won’t be shopping here again! I ordered a coat online. Then decided to exchange for a smaller size, so I made the exchange online. No shipping label was sent for this exchange like they said it would be, so I reached out and was told it’d be emailed to me within 72 hours. Nothing. I returned the coat to the store. Still haven’t received the new size, as it hasn’t even shipped yet (and it’s now sold out online). Still no response from customer service, just “wait 72 hours” every time I try. Now I’ll have to dispute with my credit card because they charged me for both coats, and I have neither one. I will never shop here again and will warn everyone else to stay away, too.

Ordered a jumpsuit and received a blouse??? I really should have read the reviews on this website. Seems they are running a scam business where they charge you a higher price for premium items then send you cheaper items and basically take forever to process your returns. STAY AWAY!!!

I placed an order and received a defeated bag. I proceeded to returning the item in which they received on 7th. Today is the 14th and I still haven't received my refund. I'm being told another week. When I placed my order the funds was immediately taken now I have to wait almost 2 week for a credit. Poor customer service this is my first and last order with this company.

Whoever is in charge of this "company's" customer service should be fired. I have been dealing with a missing package for two weeks now. I decided today to actually speak with a rep and not deal with the chat box as I had done twice. Once I shared all the details with the service rep "Dave", he proceeded to scold me for not being patient while waiting on the email confirming the error and when to expect my package. Instead of offering a discount or an apology, I got a snippy response. I have been a loyal customer for quite some time and this experience is putting that in jeopardy. I also suggest using a different delivery service.

I received the wrong merchandise in my online Purchase bag. Took it to the store to return and got treated like I had Switched articles, All I wanted was the skirt which was now out of stock or my Refund. The staff was very rude and crude and I will never go in there again. In store, stressed me out and made me physically nauseous and gave me a headache. Your manager Mary should not be a manager, She has no customer relationship Skills. Online customer service was amazing.

I will never purchase from Anthropologie again. I ordered a shirt and they sent the wrong size and when I returned it, they charged me for the return postage. I even wrote a letter in the return package telling them NOT to charge me since it was their fault but they did anyway. They were out of stock on the size I ordered so they sent another size hoping I would keep it. What a poor way to do business... Scam. Buyer beware!!!

I used to love Anthro but over the years my customer experience has steadily declined in particular with ordering online. My most recent debacle involves ordering a shirt and receiving a crocheted dress instead of the tee which now has gone out of stock so it cannot be reordered. I requested a return label at their expense as this is their mistake not mine and was told I would receive an email in 72 hours after submitting photographs to document their error. It has not been 4 days and I haven't heard anything from them. I should have known better. Even as I was placing the order I knew there was no way it would be a smooth transaction. It's just not worth the time, hassle and effort involved.

Do not order from Anthropologie. They are the most frustrating, unhelpful company to work with. It's difficult to actually talk to a human representative. My first experience wasn't awful. I ordered a $300+ dress and the quality was so cheap. I got a refund: no issue. My most recent experience, I ordered a dress months ago and they delivered a completely different dress but still charged me for the one I ordered. I start an exchange process, but they cancel my order. They still kept my money and both dresses. After weeks I was finally able to get a refund. Months later, they are charging me again!!!

I bought a duvet and sham set using Klarna pymt May 23, sent it back and Anthropologie told me I had an opened case with Klarna regarding this purchase. It was resolved July 8th. Tried to order something online, and Klarna said that I was not allowed to order there even using a credit card until that dispute was handled and obviously you can see the dispute was handled and Anthropologie is doing nothing about it and won’t allow me to order from them and I have an order in process a week ago and they won’t send me that and it’s clearance items and there’s nothing left except those two and they’re going to cancel my order so they can ship it to another customer obviously and anthropologie's dispute center and customer service is really bad. This was handled July 8 And they won’t even let me order through the phone or online with the credit card to Anthropologie. Bad bad bad business.

Actually I would have given them a zero if that was possible. Ordered items online and they said I did not (while looking at my American Express bill), then said I could not have unless it was 3 days later??? Returned that item and they did not process the return so I paid 2 times for an item I did not get. They are difficult to work with and would rather lose customers than make it right. Don’t shop there, highly overpriced and cheap quality as well.

I ordered an item and the tracking information they provided to me did not work. It continually said "no information available". The delivery date came and went so I called and was told the shoes would arrive in 2-3 days. Still no delivery. I can see some tracking history of the package, online. It is saying delivery, today, 7/18/24 but the package is in Peru, IL which is 4+ hours from where I live. There is no way it is going to get to me on TODAY. When I called customer service about this she said "oh the package was delivered already this week". There has not been any delivery made to my house this week! I have been home and would have seen the truck arrive! Complete SCAM company. I will now work with PayPal to get my money back on this purchase.

Do not order from this company. Basically stole my $250. Ordered a pair of jeans on clearance which means final sale - not a problem as I know my size. Well … they shipped me a totally different size from what I ordered. Because they were final sale I can’t use the online returns process. I contacted customer service 3 times by phone, by email and by chat. Each time they said, "No problem- we will sort this out and contact you within 3 business days." Well I never heard from them again.

My Mum ordered some terracotta pots which arrived shattered. Blind man Freddy could have done a better job with his hands tied behind his back whilst holding his breath under water!!!!! The people were lovely to talk to online but again and again I got ignored as to when I would receive my money back. Do yourself a favour folks!!!!! Simply don't use them!!! Disgracefull!!!

Horrible customer service! Not responsible for the shipment and tracking information. My package was lost and never was shipped/delivered and they were not even able to provide me with neither the tracking information nor any refund.

On June 22, 2024, at approximately 1:30 PM, I experienced a troubling incident at your store. When I approached the counter to pay, none of the other employees at the other counters, who were not busy, acknowledged me or offered assistance. Eventually, Sujan, who is five months pregnant, offered to help. During the transaction, I asked to order an item online as it was not available in my size. Sujan discovered that there were two pieces left in the back, contrary to what the fitting room attendant had told me.

Ordered an item that was said to ship in 2 weeks. Six weeks later it has not arrived. In that time I have moved so I contacted Anthropologie to change the address. They stated that they are unable to do so and I can reorder the item with the updated address but the item was sold old on the website, so my only option was to cancel the item and buy it when it comes back in stock. Come on Anthropologie… Please get some organization!

I ordered a $250 dress for my brother’s upcoming wedding. When I received it, it had a tag on it, but it was extensively stained and very clearly previously worn (multiple stains down the front, dirty and stained around the bottom where it hits the floor). I contacted customer service with pictures to see if they would expedite ship a new dress to me prior to receiving my return as I received a damaged product and needed to get the dress hemmed prior to the wedding, so was starting to get time crunched. They agreed and told me it would ship in 1-3 business days and be delivered 1-2 days after that and that I would receive a notification when it shipped. This was last Friday.

This is a bad company. I ordered 8 stemware glasses for a wedding gift. 4 arrived before the wedding (all good). The other 4 arrived 4 months later with no bubble wrap and 3 were broken. Will never do business with them again.

I recently purchased. Pair of sunglasses and purse as a gift in-store. In-store they provided a case that came with the glasses. A mutual friend liked the sunglasses so I ordered a pair online. They came with no case. Just wrapped in a scrap of bubble wrap loose in the box. After wasting an hour chatting with customer service I was offer to only return the glasses, period. How is that customer service. Zero help. Zero consistency. Zero customer service. I’m keeping the glasses because my friend wanted them. If it was just for me I would return the glasses and never return to Anthropologie again. I still will never shop with them again.

Anthropologie in Bakery Square Pittsburgh is one the worst stores and the associates are not trained to well on returning items. Well neither is the online customer service either. If you return something that was purchased with a gift card you do not get a new gift card right away to use. You have to wait 2 to 3 days before you receive that gift card for your return in an email. Which means if you are at the Anthropologie Store and you are returning something you purchased using a gift card and want to use that return amount to purchase something new that day your out of luck. That is right, you have to wait 2 to 3 days for Anthropologie to send you a reimbursement or gift card in an email.

Not sure what Anthropologie is thinking but they apparently don't have any interest of keeping customers. I ordered some curtains and curtain rods - not on sale, no promotion going on - so not likely a matter of being "sold out". The order went through fine, got the order confirmation and said when it shipped I would get another confirmation. Didn't hear anything so checked on my order status. It had been cancelled with no explanation given - and no email was ever sent to me letting me know.

Seems I am not the only one had horrible experience with Anthropologie. I brought two pants in the beginning of March, was applied for exchange and sent back. Since then I never hear the news. After three times reached out with their customer service and UPS follow up, I learned the UPS never receive the package. I contacted with their customer service again and finally get the refund to processed.

Horrific experience. They canceled my order due to lack of stock. I placed a new one when I was told they had it in stock. That got canceled because they claimed it wasn't in stock. This happened three times. They raised the price and suddenly they have tons in stock. I contacted customer service about honoring my order and they told me that I should just place a new order at the increased price ($50 more than previously priced). They couldn't care less about their customers. I proved I placed about $750 in orders in the last month alone and they just didn't care. Done with them.

I ordered a dress on Jan15 and it was shipped on Jan 18 but it never made it to my address. It showed me a delivery date of the same date when I tracked. I ordered it for an event on Feb 2. I called customer service and all she said she was sorry. Very annoying. If the system let me know that I was never going to get this dress, I could have ordered another one.

I have been shopping with Anthropologie for years and it's rare that I don't encounter an issue. Damaged goods, canceled orders, wrong size sent... I once received someone else's order. They initially promised a refund, but the items I actually ordered were no longer available. The refund was never actually processed. After maybe the fourth contact requesting the refund, they asked me to send the incorrectly sent items back. Never got the return label in my email. A few more interactions and I finally got the return label.

I have purchased a dress and pants on the web. When the item arrived the sleeves of the dress were too narrow and the pants were too big. Not what it looked like on the picture. I started a return processes and I chose to bring to store for free return (I have completed the return online and had a scan ready). I went to the store on NY at 195 Broadway Manhattan NY. I came to the register, gave them the scan and all the items (still in its original packaging). The sales associate stated that she won't take it because the item was on sale, even tho it was already done and approved by company own website. I was embarrassed by the store employees when the stated "we will do you a favor and exchange". I did not need any favors. I needed to return an item that was accepted by the company. Only after I said I will call the Police to come and resolve this, they decided to take what was should have been done.

I placed an order 10 days ago and it STILL says the order is processing with no update on when it will be done processing or sent/delivered. I ordered items I hoped to wear on a Christmas trip and figured ordering mid-November would be plenty of time. But nope! Now I am not sure if the order will get cancelled or ever arrive. This place has become entirely unreliable. Used to be a good store with fast shipping.

Placed an online order on 11/27/2023...No email (or any other kind) of confirmation 48 hrs. Later...Unable to log into my Anthro account to view status...Called customer service and, after 22 mins. of waiting, was told no order could be found...Yet the card I used to pay showing a charge for the exact amount $106.25 and listing merchant as Anthropologie...Of course, I had to initiate a dispute and now must wait a minimum of 7-10 days to see if Anthropologie is going to "release" this charge...Of course, I could go to the website and reorder items (at full price currently)...Please stop doing stuff like this Anthro...

I ordered 6 dresses. 2 arrived and I returned them. The remaining 4 dresses never arrived. I called and asked why and they said "give it 2 more weeks" twice. Each time I asked for tracking information. Finally they said I should have received and I asked for proof of delivery. They never gave me proof of delivery. They stalled and kept saying they needed 48-72 business hours to check to see if the items were delivered. Finally they said they had proof that it was not delivered (after calling them daily for 5 days) and they said it would take 48-72 business hours to credit my account. They never credited it.

I echo what many of the recent reviews state. Awful customer service. Quick to take your money. Absolutely no communication via email or otherwise about the status of the order. Finally delivered in a nondescript box. Returns are nearly impossible. It's like they intentionally put up online barriers so you miss the 30 day deadline. Could not locate my order number and had to contact customer service only to be "disconnected" multiple times and then told it would take 24 hours to get my return label. Lots of money for cheap garments and terrible service. Never again. It used to be a nice place.

I am writing to bring to your attention an issue I have encountered regarding my recent 2 online order with Anthropologie clothing company. I have not received the items. First ordered took over 1 month to receiving feedback from the customer service and response was the package not located and refunded my purchase amount with 20% discount. Giving a benefit of doubt I reordered in Aug 31st and till date I have not received my in store pick up order. I have checked the tracking information provided, and it seems that there has been no movement or update since Aug 31st and Customer service reply is "Thank you for reaching out. I apologize for the inconvenience. I have arranged to have this further reviewed. Once processed, you will receive confirmation via email within 24-48 business hours. Have a good one!" I kindly request your assistance in investigating the status of my order and resolving this matter as soon as possible.

I had the worst experience ever in my life with the delivery of my order. Customer service is useless, helpless, providing no updates neither feedback, nothing at all. They tell you "One moment please" and disappear. First the delivery was stuck on "being processed", for almost a month, then "temporarily no product in stock", still waiting, after all it was simply cancelled with no notice to a customer since it came to be out of stock forever. It was a gift which never came true... If you love the Anthropologie products NEVER EVER order online, go to the store instead!!!

I will not be ordering from this company again. A few months ago I ordered a top online that came completely dirty. It was pretty concerning and telling of what may go behind the scenes of this "fancy" store. They would only refund if I returned the filthy item! Recently, I ordered some dinnerware from them and it was a complete disaster. Their website was declining my card (checked with the bank and the problem was on Anthropologie's side). Placed the order over the phone and they did not include the apartment # in the shipping address!

I have always liked Anthropologie. I have many items from them. I had placed a couple of orders for their Pikcro pants, and liked them very much. A few days later. I ordered a candle that was on sale. Shortly after the order went through, I received an email my order was canceled!! I figured the candle was just sold out and the website hadn’t been updated yet. A day or so later, I decided to order another pair of the pants I had recently ordered, as they had gone on sale, along with another candle they had. Same thing… they canceled my order. I tried ordering several more times, and every time, they canceled my order!

Issue resolved with the store. Order was corrected.

I placed an order on 9/17/23. It was shipped on 9/19/23. I received a tracking number. The tracking number shows nothing since 9/19/23. The shipping company is LaserShip. They offer you to sign up for shipment updates by text but you give your info and you get no info from them. Anthropologie who charges a fortune for their clothes, has the WORST customer service. They just keep saying “allow 10 days from the shipping date.” That’s UNACCEPTABLE!! You take my money and keep it tied up. Clearly the company is in trouble because they scraped the bottom of the barrel for a shipping company and their customer service is a joke.

Anthropologie - great clothes if you can get them and if (good luck) you can reach customer service. For years, Anthropologie was my "go to" choice for interesting, fashionable, "different" clothing items. But lack of service sent me to Saks, Banana Republic, Not Your Daughter's Jeans, JCrew, and other competitors, especially online.

Last Christmas 2022, I spent hundreds of dollars on clothing for my daughter. I paid extra to have each piece gift wrapped so the experience would be special. The boxes came in the Anthropologie boxes and were sealed and wrapped. As she opened each box instead of the clothing piece being wrapped in tissue, it was thrown in the box in the original plastic bag that it came in to the store. The worst part was each piece still had the price tag on it. It was so embarrassing and tacky. All of my family was so disappointed with condition that the garment was thrown in the box and sealed up. Terrible! What a complete waste of money.

I cancelled an online order within 1 minute of making the order. Two days later, the charge is still on my credit card. I have called customer service twice and they tell me that they have given me the credit but that it is my CC company's fault that it is not there. I called my bank and they said absolutely not, that Anthropologie could give me the credit immediately if they wanted to. Please do not shop here, their service is horrible and they are dishonest and thieves.

I purchased a top online, in the store. An employee did the sale for me. Right afterwards, my daughter's credit card that is connected to mine but with a different number, had a $316 charge on it. She has never shopped at Anthropologie. She protested the charge, the company determined it was truly fraud and credited her card back. However my purchase never arrived. I called customer service and was told I am 'forever banned from ordering online from Anthropologie' due to the fraud on my daughter's card. Btw she is an adult and has her own household. Customer service told me that I would have to pay the fraudulent charge on my daughter's card to be able to order again. What the heck?

Ordered a gift card with overnight service for a birthday, Anthropologie canceled the order. Sent me a email that went into updates. I never saw it. Followed up with customer service. They told me the card would ship the day we were speaking and with the expedited service it would make it in time for the birthday. Needless to say the card did not ship the day it was promised. I followed up the next day and was told by customer service it was a courier issue. I got the tracking number and sure enough the courier got the order a day late from Anthropologie. I do not trust this company anymore. Very disappointed.

They are making money charging for each return and then making interest on holding your money for weeks after receiving their product back- USPS send received emails on tracking which I sign up for. When you contact their customer support they say it’s still in transit, the app doesn’t update the shipping on returns and they’re making a fortune out of shady business practices. There are better brands out there that don’t charge return shipping and refund when item is received.

I had placed an order with this company. I waited for a few weeks because they kept saying my merchandise was on back order then I received a email claiming that my order was delivered by Laser service. I’ve been home all day. There was no package delivered to my home and you can’t get in contact with anyone from Laser service to find out what’s going on with my package and when I called Anthropologie all they can tell me is that they’re going to refund me and they have yet to refund me my money back. Making me wonder if this is a legit company.

I have been trying to return an order that cost me $635 total. After taking several steps to return the order, I have still yet to see a refund. Customer service does not even look into the tracking number and just says it will be refunded. Been working on this for 2 months. Returned the product with their shipping labels but no refund. And I don't think I will ever get it either.

Anthropologie has the worst customer service for a brand that charges so much for an ok quality products. I’ve had to encounter unfortunately their customer service twice for an item I returned via mail and an item that I’ve never received. For the first issue, it took them two months to refund the money after contacting their VP of customer service; for the second issue, it’s still ongoing for an item I’ve never received.

I recent went to Anthropologie in the Rockefeller Center area and for the first time purchased me a beautiful pair of pajamas. They were sold separately and cost me $150.00. This is definitely on the high end. The colors and design were so beautiful I just said this is what I will buy. I washed them and they shrunk. Unbelievable at this price point that they were not pretreated for this to not happen. I am very very disappointed. Will never purchase another piece of clothing from them again. I have pajamas that are from $10.00-$40.00 and nothing ever happened to them. This is shameful...

3rd party vendors did a shoddy job of assembling, was always loose and wobbly daybed. Given the hassle, I kept it, and recently learned from my handyman they left a whole row of bolts empty. No recourse for the exorbitant price outside the window.

Placed an order for a dress on November 26th. Got an email shortly thereafter (November 27th) that the order had shipped. Checked tracking for a week and the order remained in "awaiting carrier pickup" for a week. Called customer service who assured me it was in transit. Called back a week later as the status of the order had not changed and they told me the package was not in transit and they had no idea what happened or where it was. Told them I wanted the item I ordered shipped out asap as I had purchased the dress for a special occasion. After much back and forth and getting a supposed supervisor involved they agreed to ship a replacement as fast a possible. It's now December 16th and the replacement order still has not been shipped. Absolutely brutal and will NEVER buy another thing from this company ever.

Anthropologie provides a return code you are to scan at USPS. After following their directions Anthropologie claims they haven’t received the package and they cannot trace their own scanning system. I am not an internet shopper and this company gave me an unfavorable experience. I will take this as an expensive lesson and NEVER use this company again.

I bought an Anthropologie gift card from a discount gift card retailer and used in for an online purchase. Ultimately a couple of the items did not work so I returned them and received an e-merch credit. Later the card I used was reported as fraudulent so Anthro put a hold on my account. I didn't know there was a hold until I went to make another purchase (from Free People who is owned by the same company as Anthro) and the order was cancelled immediately. Once I got in touch with the company, they told me what happened then released the hold. What they DID NOT tell me was that they clawed back the entire e-merch credit, even thought he credit was MORE than the gift card I used. So basically, Anthropologie would rather STEAL from a customer then keep one.

This company sells beautiful, high quality items in store. However, if you make the mistake of ordering something online and it doesn't arrive (happened to me twice now), their customer service is horrendous! Just trying to talk to a person is impossible, then when you leave your number they will call back, but it will go like this, "My name is Barimchi and I can't hear you so you'll have to call back." That was my exact call. Stated super fast, the only reason I knew her name is Anthropologie sent me a survey to see how she was doing. LOL right?? I could hear dogs barking and people laughing in the background. This was 3 hours after I had waited on hold for 30 minutes and left my number. In other words, we are not helping you. My daughter has had the same experience. We decided we are done with this place, we can items just as nice at other stores. Enjoy the stores if you wish, but NEVER order online.

I have been a loyal customer to Anthropologie for a decade now. I've always praised the company's unique & beautiful designs to all of my friends & family. I knew every single item w/in the catalogs & each item I came across an Anthropologie piece of work from anyone I interacted with, I knew the season & year items came from. I truly was Obsessed. Many of my friends, family & employees told me to work for Anthropologie because I was constantly advocating for them. For me, I saw Anthropologie as a vision of how everyone should be or look to be: Unique & Beautiful in their own way w/o shying away from what others would think - thus, being Confident & Empowered to be themselves.

Many of the clothes on Anthropologie do not look like they do in person. Example: colors may be vibrant in photos and very washed out in person. Also, their return policy is horrible. You can return an item, they receive it within a few days, but they take 2-3 weeks to issue a refund AFTER they have received the item(s). Overall, their items (mostly made in China) are too pricey for the quality, and the customer service is lacking.

I purchased two hanging pendant lights, and inspected them upon receipt to check for damage. A few months later when I went to hang them up in my new home, I noticed that the box only contained the shades and none of the hardware that was supposed to be included (we purchased the hard wired versions). I immediately contacted Anthropologie to ask if the hardware was sent separately? They said no, it should be in the box. But there was nothing. Shockingly, the company is refusing to send the missing hardware/light component and they are also refusing to refund the purchase because I received it more than 30 days ago.

I have been a loyal Anthropologie shopper since the company started. I always have been able to find unique pieces and most of my wardrobe has been purchased from this company. Over the last 6 months I have visited a large scale store on a regular basis, coming out empty handed. The variety and selection appears to be limited to a younger demographic 20-30's. Most items are either too short, have cut-outs or are backless and not age appropriate for the 50-60 year old woman. This demographic group is normally able to afford the prices of Anthropologie apparel, yet it appears our needs have gone by the wayside. Most items I have ordered online, I have returned. Please bring back the timeless Anthropologie apparel aesthetic: stylish and unique for a variety of age groups from 20's to 60's.

I have loved Anthropologie over the years ordered thousands of dollars of household items. Then, they offered a clothing line, loved the styles so I was excited to start shopping for clothes and jewelry. Spent quite a bit of money. I found that the clothes were either great quality or very poor quality but I still ordered from them taking the chance. But, then I noticed they would charge my credit card twice for the same item. I reached out to their customer service which is outsourced. I was promised that someone would follow up with me about these errors. No one did which was frustrating so I had to file a credit card dispute.

In December 2021 I ordered several items. A day after purchase I was told they were on backorder, a month later they cancelled my orders. I ordered 3 mugs January and they arrived in two separate orders and one is back ordered until April. Yet they are still selling the back ordered mug online. I emailed customer service and the response was dismissive. This has consistently been a problem for the last several years, orders being cancelled, not refunded or taking months to show up. I have shopped at Anthro for over 15 years, but I will never order online with them again.

Anthropologie charged me 4x for an order on backlog that was eventually cancelled (only because I spotted it before Anthropologie charged me anymore!). 2 months later I STILL haven’t received a refund. I’ve contacted the support team 5 times about this issue, each time with new promises made but nothing followed through. Horrific customer service. Give me back my money. Clearly no understanding of the damage caused to customers with issues like this. I hope someone senior sees this. I am furious.

I have made 2 separate online purchases from Anthropologie. One in late November and one in late December. They ended up canceling both of my orders. One supposedly shipped but never moved. The other they didn't have the product. Both times I was assured that the products were coming my way. When I reached out to customer service after they cancelled the last order they said that they didn't have the product. It appears to me that it is a practice of theirs to advertise and take payment for items that they don't have.

I ordered few mugs as Christmas presents one item kept canceling. When I ask about the order the customer representative called Chityala just dropped on me wasting 10 minutes after a long chat. They never said it got canceled but said or it's back in stock pay the price and pay for shipping and take it. Then I talked to a another person who even didn't bother to spell my email (he said whatever those letters are) and said he just went on blabbering a new order number and said I didn't listen to him properly. Then he started swearing at me. After waiting over a month and two very rude customer representatives I had to pay the original price (my order was from their sale). This is the last time I'm doing business with them. Funny thing is you can't review them over in Google or Facebook: they know they are bad. They don't want to show their real bad crude attitude towards customers but show they are so fun and whimsical. Well NO MORE!

I purchased a Xmas present for my wife on the 14th of December, they took my order and confirmed the order to be delivered before the 24th. Last minutes I received an email saying the order is cancelled. Today is the 23th. Screw you guys. You are so ** up you should not be in business.

Like others have said.. Don’t order from here if you want to get your item. I’ve had so many issues in the past 2 years that there is not enough space to say what happened other than it’s a crap schute if you get your Items. Also customer service doesn’t seem to care.. and not willing to help other than to refund your money. So disappointing and getting ready to stop shopping here. Laser ship (of of their shipping companies) is just as bad!!

Never order anything online from this company. The operational systems used by this company are dysfunctional whether you order from their retail outlet or through their customer service department. I originally ordered a $200 dress for my girlfriend at their Lake Buena Vista, FL store in October to be delivered to her address. When I got home that day, I noticed that the store clerk had switched the billing and shipping addresses with it being billed to her and shipped to me. I immediately called Anthropologie's customer service department and explained the mistake. They said they would cancel the store order and reorder it using the correct information.

If I could I would give it a no star! I ordered 3 items from them on the same order. The order was broken into two and delivery times were different. I didn’t think anything of this but lo and behold I only got one item. The tracking says I got the second and third item a week later which is not the case. I called asking where my item is and they said I had to take it up with the shipping company. I told them that I had purchased items from them not the shipping company and that they should be responsible for the delivery but I only got a, "We will get back to you."

I bought a few items from Anthropologie. I wanted to return 1 item, so I chatted with their customer service employee to confirm the return policy and if I have to return at the store or if I could ship it back. Their customer care employee said I can return my item using FedEx or UPS and to keep my receipt to get fully reimbursed. I thought this was a good policy given Covid and they are trying to limit people coming into their stores. I also saved this chat. When I went for a reimbursement, I was hung up on several times when explaining the situation and then I was denied the reimbursement once I got a hold of someone. As a company, you should not deceive and lie to your customers. I reported them to the Better Business Bureau, they again denied the claim. Either way, this is not the first time I have heard of a company being stingy and unlawful. Treating their customers this way and breaking a law is disgusting.

I ordered shoes in April that never came but I still get emails saying they will be sent in May then August and now September. If I had known they would take this long I would never have ordered them but when I bought them, the listing said they would be available in a couple weeks. This was very misleading.

Ordered shower curtain, package delivered empty, when I called, the person said to file police report and call back with report #? I got a police report # saying item might have been stolen from package, Anthro person said they don’t take police reports and sorry. I called my cc card and told them situation, they credited my card and said they would contact Anthropologie. I just received email from Anthro saying my account is on hold and that includes Urban Outfitters and their other companies until I provide a credit card and pay amt that they were charged back, any of my orders would be cancelled and any other future orders would not be allowed?!? They ABSOLUTELY SUCK! I’ve shopped with them over 15 years and I will never do it again. (Of course they won’t let me) LOL

Just horrible all around. I ordered a set of small bowls and three other larger bowls from a wedding gift registry, to be wrapped with a message of good wishes. They sent the set of bowls separately with no wrapping and no message. They were set to send the other three bowls, each in a separate box, each gift wrapped separately and charged so, and each arriving at different times with only one message on one bowl. When I called to ask what we could do to fix the situation they said, they could cancel the second order because it hadn't been sent yet. They could not send the three separate bowls together. Period. They did not want to fix the situation at all. They did not even recognize that their system is confusing and not at all conducive to sending a gift. Confusing system. Horrible service. I will never shop from them again.

Call Anthropologie corporate offices to voice your concern about its discriminatory blacklisting policy. The number is (215) 454-5500. This company clearly doesn’t understand customer service or retention.

Anthropologie is a lovely store! They have everything a woman would want from clothing to gift items, jewelry, things for your home, etc. And everything is displayed so beautifully. So I highly recommend Anthropologie!

I am a long time Anthropologie shopper and I was given a gift card 10 months ago. I went to use it online several days ago and the PIN number came off when I peeled the tape off (the gift card is made out of cardboard). I was told by customer service to email copies of the front and back of the gift card to 2 different emails which I did. They have not been able to help me and keep telling me to go back to the store where it was purchased. I have told them numerous times the store is no longer open. I called another local store and they told me that they can't take the gift card without a pin number. They have all told me that they cannot help me so I guess they are now up $100 by not honoring their defective gift card.

Never purchase gift cards from Anthropologie or Bhldn. There's no expiration on these cards, but if you wait too long they become "invalid" and trying to get anyone in customer service to help you use the gift card is a joke. They give you the run around for MONTHS and then give you attitude when you ask them for resolution instead of being shuffled off. No one helps, you just get shuffled to the next person only to be shuffled back to the same person who shuffled you away weeks before. TERRIBLE service. Will never purchase gift cards from either of these organizations. Purchase at your own risk. The one you gifted will not get to actually use the money (without going through obstacle after obstacle of headaches).

I’ve been buying from Anthropologie for years and and never had an issue. I purchased some clothes back in October and returned by mail some items because of Covid and they come and tell me 6 months later that they haven’t received them. After a few days of mailing my return I got the refund so as always, didn’t think twice about it. They are now wanting me to return pay for what they didn’t received when those items are returned and not in my control that the post office lost them or who knows! I’ve called twice and they offer no solution and they are horrible at their customer service, they refuse to tell me what items they have or not received and they expect me to re pay blindly. They sound like they are scamming people. Idk what to believe since I’ve made ti time to call and solve the situation. Be careful cause they may be scamming you too!!!!

Just be aware they will charge you the item you returned 6 months later and put you in their blacklist. I would give -1 star if I could. I've always a very loyal customer of Anthropologie, I've been frequently shopping on their site since 2013, I even bought my wedding dress there. On 4/22/2020 I bought a couple of things including one BHLDN dress size 2. It wasn't my size but I still I want to give it a chance, I didn't know that was a beginning of a big mistake. Long story short I returned the dress with another 3 items, I have the record from USPS, return slip.

My experience is over an item I returned and they not only did not credit my account but when I disputed the charge on my credit card they froze my account. It happened when I made an online purchase and returned it in the store after they cancelled my order and sent it to me later so I returned it. It has taken months to argue my case and provide the store with copies of all order, return and related documents including the bag they shipped it in and the return receipt from the store. Their process is unforgivable and as much as I enjoy lots of the clothing they sell, I will never go there again. I am very sad that they did this to me as the staff in their stores are generally very nice and helpful but this was out of their hands. Bye Anthropologie????

I have been a fan of Anthro for many years purchasing both furniture/big ticket items (I also purchased from them to overhaul my corporate office spending around $45k in a single Purchase) as well as their clothes and home goods. Each year the brand gets worse than the year before and I keep wondering when they will course correct and it all stems from poor customer service or experiences. Furniture orders are at the top of the list for worst experience in terms of quality control (damaged or cheap pieces) and then dealing with third party companies to actually get your furniture, anthro corporate changing when items will be built and shipped - I always get the run around and when you are paying $2400 for a chair and $4000 for a bed you would think service and quality would be there but it’s not.

I ordered a dress from Anthropologie on February 4. Because I have moved across the country since the last time I placed an online order from Anthropologie, I entered my new address. The next day (less than 24 hours after placing the original order), I checked the confirmation email and realized the package was ordered to my old address. I’m not sure how this happened; my guess is that the page refreshed while I was placing the order and automatically entered the incorrect address.

For several years, Anthropologie was my go-to store to find a unique dress for special events. However, more recently, my last 2 online orders have been canceled and I was notified on the day shipment was expected. When I called customer service, I was given the "sorry" response; however, sorry doesn't help me find a different dress on such short notice. I can accept my order being canceled once but having 2 orders canceled is just so unexpected. Maybe Anthropologie needs invest in better inventory management.

I have been a loyal shopper at Anthropologie since the late 90’s. I have even bought incredibly expensive furniture there and so much clothing - probably totaling 50,000$ or more over the years. Recently, I spent hours looking over the clothes online until I found four items I wanted. I ordered them and 40 minutes later received an email that my order was cancelled without any explanation. I tried reordering using different payment methods and even a different email address and the order was cancelled SEVEN times. I chatted with the customer service in India and the only help I got was they had a “technical difficulty” and I would receive more information over email in 24 to 72 hours.

It saddens me to write this review because Anthropologie has been my favorite store for almost 20 years. However, the company has really gone downhill in the past year. After having trouble with an expensive furniture piece of furniture a few months ago, yet another issue that for some reason is taking forever to resolve. I ordered a wine rack many months ago and was charged after it was restocked (in Nov), the item arrived in December but then I was charged again in January. I brought it to the attention of Customer Service on Jan 5th. The woman told me the order was a mess and hadn't shown it had been delivered but she saw I was charged twice and took my info and promised a refund by the end of the week.

I ordered two rings from the Anthro website, Christmas gifts for my daughters. I was told they would arrive before Christmas when I ordered. Not only did they not arrive, when I contacted Anthro about this they said the vendor they work with now has a delivery date for the rings in February. I said this was supposed to be a Christmas gift and two months later is unacceptable, I would like a refund. They said they would need to contact their vendor about a refund. This is two weeks later and I still do not have the rings or an answer. Completely unacceptable, Anthropologie. You have my money. I am now going to have to contact my bank to contest the charges. Shame on you, Anthropologie. I used to shop here and thought this company was upstanding. Apparently not.

I purchased a candle from Anthropologie a month ago and they NEVER mailed it to me. That is stealing. I called their customer service and the lady never even apologized and spoke to me as if I was bothering her. I am shocked because I thought since they are overpriced, I thought they were a serious business. I am giving them one star because this review is making me do so to leave this review but they do not even deserve one star.

I made my first order for a friend who specifically requested two items from Anthropologie. I then bought a number of Christmas gifts because of a 30% discount. Within 6 weeks of that purchase, I have made at 5 orders, and have been very pleased with every single item. The goods were all well packaged. Only thing is that they arrive separately, which is stated on the website. Also, for Christmas, the orders arrived in Singapore much later than expected, but the staff were very helpful with shipment information. Goods shipped to England and the US arrived promptly. Anthropologie is definitely my favourite online shop for homewares and beauty.

Below is a letter I sent to Anthrolopogie. 1. I first learned of your company on a website advertising ’20 Great Christmas Ideas.’ I ordered from four other companies besides Anthropologie. I had zero issues with the other four companies. I ordered from all of these companies on 13 Dec 20 in the afternoon. 2. I had nothing but issues from your company. First, on your website, it was noted that I would receive it prior to Christmas but no exact date was set. The other four sites provided exact dates. Throughout the process, I checked daily on the status of the gift (candle). The only information provided to me was that a shipping label was prepared on 13 Dec. Then, on 26 Dec, USPS said that the item was picked up from your company to ship. 3. The candle arrived today on 30 Dec. Below is a picture of how it arrived. (It was smashed.) Needless to say, I was disappointed but I understand that shipping issues do occur.

Ordered a rug in October. A couple days later it said "registered". After 10 days of nothing more I called. Rug was still in stock. I was assured all was fine. Called again after 3 weeks. Rug still in stock. Again told all was fine. Next time I called, out of stock, sent to Home Goods department. All fine. They would do "dock search". Get back to me in 72 hours. Suggested I call shipping company they use. I did. They said Anthropologie had registered it. Hadn't shipped it. Nobody from Anthro got back to me. The next time I called I eventually talked to supervisor. He tried to blame shipping company. I said they were waiting. He'd get back to me in 72 hours. Didn't happen. Didn't happen 2 more times.

We received damaged curtain and the replacement that was sent was also damaged. Had a terrible experience with customer care. Spoke to the supervisor but that was also not of a help. I have been a customer for long but will think twice before going back and purchasing anything.

Placed an order for $100 Anthropologie Gift Card. After the first week of not receiving it and checking status that said it had mailed, chatted with customer service...they could not give any information but said I would get an email with tracking. No email. After a few days chatted again (so I can have transcripts of conversation). No card had been sent out so new person requested card.

Purchased top, didn’t see listed as used. Received old, faded, worn top in poor quality. When I tried to return; says “final sale”. This final sale not listed on site via app at time of purchase. Didn’t realize Anthropologie sold used clothing. They refuse to give refund. A longtime customer very disappointed with service.

I ordered two items of clothing for Xmas presents. When I picked up at the post office I had to pay $81.09 in duty and taxes. Got the box home and they were the wrong items. Instead of two nice blouses totaling $300+ I received 5 hair scrunchies and a t-shirt. The items I ordered are now out of stock. Anthropologie will not pay for their mistake and reimburse me for the $81.09 I had to pay to receive NOTHING. I am so disappointed and so angry. This was their mistake and I have lost money. I will NEVER shop there again.

I had a package go missing. When I contacted them regarding the issue, they stated they would research with the shipping company then email me the result. Days go by, no response. I call again, and they say I need to file a police report or dispute the charge with my credit card company. I ask them for the result of the investigation with the shipper (Ontrac). They refused to provide. Fishy, but ok. I dispute the charge with my credit card, it gets reversed, so Anthro blacklists me from ordering from all their companies.

I did not receive my Anthropologie order months ago. I disputed the $500 bill for an order I never received. They told me I had no recourse because shipper said they delivered. I contacted shipper who was apologetic. They stated that I am not responsible for order. They said once order leaves their building they are not responsible. I was given the choice to contact the police for a stolen order when I had proof order never arrived or contact my Reddit cars company to get my money back. Now my daughter cannot make an Urban Outfitter order because our address is flagged. What a horrible business!

I have a problem with a return... I have phoned at least once a week for 6 weeks. No one can help me. I have been repeatedly told a supervisor would call me within 36 hrs or 48 hrs. No resolution after 6 weeks!!!

Ordered 6 very expensive dining chairs on July 14th. Waited for 9 weeks without complaining (even though they advertise 2-4 weeks delivery). Only 5 chairs arrived. The last one will arrive in mid December!!! They charge 350$ for a chair and have worst customer service ever. Chris offered me to cancel the last chair if I don’t want to wait. Ridiculous. I need all 6 chairs in my dining room. What I’m gonna do with an incomplete set?? So disappointed, I thought if you pay top dollar you will receive good service.

Horrible, horrible service. I used to have a wedding registry on their site; I received a gift that I had originally registered for but had changed my mind about, and decided to return it for credit to purchase items that were ineligible for registries. Despite repeated assurances along the way that the gifter would NOT be notified about this exchange, I was informed that the process was completed when the gifter messaged me to ask why Anthropolgie had credited their credit card. Customer service was of absolutely NO help - they offered to rectify the situation by giving me store credit in the value of the gift by CHARGING the card of the individual who had gifted me in the first place. Absolutely no shame. And this was after three e-mails (with boiler-plate responses of apologies for inconvenience), and two calls.

I returned a dress I purchased online because of the length. I received a credit on my cc and then a couple of weeks later I received my dress back and a with a new charge in my CC. They said it had "heavy deodorant" on the dress but it didn't! They refused to accept my return.

I purchased 4 candle and reed diffuser which was in back order. I received two candles that were packaged correctly. Very neatly wrapped in a shipping box. The next candle arrived wrapped in tissue paper placed in a single shipping bag. This candle arrived shattered. I engaged in a chat and was told I would be responsible for the secure return of item!!! WHAT!!!! You did not take care to ensure the candle could arrive undamaged yet I am supposed to pay for return...insured return. Why can’t I just send the pics of the damage and why are you not taking any responsibility for how the candle was packaged. This was completely YOUR fault. What chance did the candle have in arriving undamaged!!! Absolutely horrible experience. Will never return. I cancelled the remaining order and I am telling everyone I can not to waste their time or money.

I cancelled an order on July 6, 2020 for a product that was back-ordered (they sent me an email after I ordered it). As of today (7/20/20), the charge of $33.19 is still pending in PayPal. I chatted with four different representatives over the past weeks and was told each time it would be taken care of. Last time, they promised they'd go in manually and delete the charge. I tried calling the phone number listed as corporate headquarters and it's no longer in service. My email to them was returned as undeliverable.

If ordering online from Anthropologie, be aware their website does not indicate prices are in US dollars and the total at checkout does not reflect the total that will be taken off your credit card. I made the mistake of assuming that because we have Anthropologie in Canada, they would be shipping from a Canadian warehouse and prices were in Cdn. dollars. The lack of transparency regarding this on Anthropologie's website is disappointing. I contacted customer service within 5 minutes of my card being charged and was told they would not be able to cancel the order despite the fact that it had just been placed and was not shipped.

I have been buying from this company for decades and I am done. My package disappeared from tracking and they said I have to wait for it to really be lost. They did not offer to contact USPS or to replace the item. Another order a month ago was just cancelled because the item was no longer in stock, even though it had been when I placed the order. There are companies that are dealing well and trying to keep customers during this difficult time, and there are others, like this one, that will lose customers. I am done.

Cool story: After waiting a month (no problem in quarantine) my order began to trickle in one garment at a time. When my first package didn’t get to me and was marked delivered, I called customer support to have the order flagged and shipped to a second address. Not only were all six parcels allegedly left at that address, only two made it to me. They couldn’t give me any information about where packages were left or when they were delivered. They did tell me they wouldn’t refund the transaction because they were logged as ‘delivered’ in their system.

I started my order Apr 27 and finally it arrived May 25th. My order was canceled twice, as a result 2 items were sold out and not available to me, Resulted in 3 Calls to Anthro and 1 to my credit card co. It was a horrible experience from the first day and ended with having to pay $150 in Duty (50% of the value of the shipment)!

I loved Anthropologie. Their clothes are so beautiful and unique. I appreciated the 50% of sales as well. I would shop in store whenever I was at the local mall. When I switched to online orders, things got really bad. I have ordered 8 different orders in the past few months. Each order has taken over a month to SHIP. Once items ship, there is no tracking information. They ship my items using Asendia. I have contacted customer services multiple times and they tell me "just keep waiting." For how long though??? Am I expected to wait months? My husband had ordered me a pair of floral Birkenstocks from Anthropologie and the date kept getting pushed back for 2 months. Finally, I cancelled the order and ordered them directly from Birkenstock. It has been 3 days and the order is almost here.

Not only the quality of Anthropologie products is down the toilet, but I returned a pair of shoes via mail (you are no longer allowed to return them to the store), and it took me months and a ton of telephone calls to get my refund. I used to shop at Anthro, not any more. So sad...

I ordered a birthday gift for my wife that she has been wanting for a while. My order date was 4/17/20 and the delivery was 5-9 business days later which was plenty of time for my wife's birthday. I checked on the status everyday and it always stated "Has not shipped yet". I finally got a hold of customer service on 4/29/20. They stated that the item had been on back order, but was scheduled to ship tomorrow (4/30/20). I requested that they ship overnight delivery and customer service said she could not do that. Order is being shipped standard mail and will not be here in time for my wife's birthday.

I should have read online reviews first before placing an order. Ordered some items and the order status kept changing. Finally, after it changed to backorder I called customer service. The rep said shipping is delayed due to COVID-19 which is understandable. The the rep said my items are back ordered until 07/04/2020. I said, "That's not delayed shipping". The rep said I cancel. I said, "No will wait". Then about 2 hours later I received an email that my order have been canceled. Why would a company do this. Why would they offer products that are not currently in stock and not disclose? Horrible 1st experience buying online from them and will never buy online again.

All I have to say about this company is that they need to have employees who are all on the same page. I ordered 2 sale items at an additional 25% off. The next morning I logged onto the site and noticed that the sale items were now an additional 25% off (so 50% off total). I called to see if they could do a price adjustment and a man I spoke with said no, they could not do that. He suggested canceling out the first order and re-ordering the items. So I gave him my order number. He said the order was canceled and I would receive an e-mail in a few minutes. I thought “that was that” but never received the e-mail. I called 2 hours later to confirm my order was canceled, since I hadn’t received this e-mail. I spoke with a snotty young woman who denied the guy said my order was canceled, but it may still ship (even though I literally had just placed the order).

I have ordered quite a few pieces of furniture from Anthropologie. It is hit and miss as to whether you will receive a well made piece or a piece of rubbish. Most of their furniture comes from India. My last bad experience is recent when I ordered a bed that cost around $1,600.00. It was a beautiful carved bed. But three weeks later after delivery the bed began to suffer large cracks as it expanded with the change in temperatures. I had to return the bed. Anthro refunded the cost of the bed but refused to refund the shipping of $166.00 claiming that the white glove service was contracted out and my responsibility even tho they had sold me a defective piece of furniture!

I'm floored to find other reviews on this site that mirror my own experiences with Anthropologie's customer service. Like others here, I too was a customer for decades at Anthropologie. I too had roughly $500 worth of goods sent to my home (October 2019) in Brooklyn that was apparently stolen. When I called to to try to sort things out it became a very painful, long and drawn out process of Anthropologie not getting back to me after they said they would or simply misinforming me.

Apparently like many others, I have been blacklisted from Anthropologie after shopping with them for 15 years. Much of what I order is “online exclusive” so I’m unable to try on and end up returning when it doesn’t fit...shocking I know! Tried ordering from them when my order was promptly cancelled. No explanation. I emailed asking why and got no response. It wasn’t until I did some research that I found out they do this without even a warning. I’ve already turned many of my friends off by them and will continue to do so.

I have been a loyal Anthropologie customer for 15+ years, but they lost my business today. I recently made a large purchase from Anthro and their delivery service (OnTrac) left the package on my doorstep (despite the note on my door saying NOT to leave packages unattended). I live in SF proper and unfortunately the package was stolen. Anthro told me their policy is that they are not responsible for packages once they are delivered, so I am basically am out $540. I have called customer service twice and asked to talk to a manager both times, but they are unwilling to help me. Their only solution for me was telling me I could file a police report and hope that the police could track down the package.

First, be very aware that all the prices are in US dollars and even if you enter your shipping address in Canada and pay with a Canadian credit card, at no point do they give you the actual price that you are gonna pay in CAD. I myself discovered a bill of 100$ more than expected by looking on my bank account. I know a lot of brands do this but it doesn’t make it okay or acceptable, it is a way to trick us, no less. Second, the tracking of the package is not handled very well. You receive an order number and then you have to check yourself where is your package at. Mine took more than a month to get from US to Canada. I didn’t feel very much taken care of during that process.

Anthropologie has the worst policies and customer service I have ever had the misfortune of dealing with. They are useless, dismissive, rude, and unapologetic in their lack of effort to resolve any order problems or product complaints. Twice I have had problems with their shipping method of an expensive bridesmaid dress I’d ordered, where they were shipping to the wrong address but refused to correct the shipping address and instead canceled my order without my authorization. They also refuse to honor any sales, if you purchase a clothing item that says later go on a better sale, they refuse to honor that price. Worst, the customer service just makes lame excuses for their ineptitude and terrible policies, while putting no effort in to actually resolve anything. I cannot believe they are paid to sit there solely to tell customer they cannot do anything for them.

I purchased a set of Delaney jade velvet chairs last August. They had an estimated shipping date in October. After multiple calls with both Anthropologie and their delivery warehouse service, metropolitan, one chair was delivered late November. I still have yet to receive the other chair. When I call to inquire I’m usually put on hold multiple times and then simply told they have no idea when it will ship. I ask if that means it’s never going to come to fruition and they say they can’t be sure. They are rude and hostile in conversation; unapologetic at best. I would have never purchased the chairs if I had known I would only receive one chair.

Let me start by saying I have been a Anthropologie for well over 10 years but have always shopped in-store & never furniture items until recently. The customer service has always been subpar as they hire employees in all departments who carry the attitude of work being more of a personal burden rather than being a part of a business structure. The items they sell are unique & overpriced and to add in a privileged air does not enhance the company. Rather it takes from it.

I ordered the Quentin chair in Paul Marot fabric that I loved. I received (3 months later) a completely different fabric that I don't like at all. I called Anthropologie and was told that the chair I wanted is now out of stock. I can't wait to see how I'm supposed to return the unwanted chair (they're supposed to contact me within 24-48 hours with instructions) as I live in Mexico and had the chair delivered to my mail service in Laredo Texas, which then drove the chair to Mexico. This service does not do shipping in the other direction. So probably Anthro is going to tell me I'll have to pay an exorbitant fee and have DHL ship the chair back to the USA. Ugh. Just sloppy.

I bought some dresses and returned all of it in the same box. I received an refund but only for some of the dresses. I have called 4x to get an explanation and get my money back. I keep getting told a email will be sent to look into it. At this point they still have the dresses and my money, and no one can help!

Ordered furniture on 10/15 for ~$1300. When I ordered it, the "available to ship on" date was 12/10, and it said the item should be delivered 2-4 weeks after the ship date. On 12/10, and for 3 weeks after that, I got no update. I called multiple times and nobody could give me any useful information. I emailed a few times & got no response.

I purchased a ~$1500 7 ft. mirror from Anthropologie and had a horrendous experience with delivery. When they came to deliver the mirror the company attempted to have me sign a liability release form that would hold them harmless if they were to damage property during the delivery. This is the first time I was informed of this, and unlike any experience I've ever had with any other retailer in the same space, for similar and more expensive pieces. Naturally, being asked to sign such a form at the door, I had to refuse delivery. After calling Anthropologie, they effectively were unable to do much, other than explain it was a new policy of the delivery vendor they work with and issue a refund. Terrible experience and I won't be purchasing items from them in the future.

I ordered two items on 12/12 - one item came within days. The other item was placed on back order - first to 12/14 then to 12/21. On 12/27, not having received either the item or any notification as to what was going on, I e-mailed them to find out what the situation was - never got a direct response. Today, 12/30, I received an automated e-mail stating that the item is no longer available and my order was cancelled - but I should not worry, my account has not been charged. Why would my account be charged when nothing was sent! I also received a promo code for free shipping on my next order (over $75). Very disappointed - should have been informed earlier that item was no longer available.

Ordered Moc Slippers as gift for my dil on Dec. 16 along with two other items. Other two items were received in about 4 days. However, I received an email on Dec. 20 stating the item had shipped and I received a tracking number and it should be delivered by Dec. 24. The tracking number never showed the package was received by the USPS. After waiting a few days I chatted online with Brandi W. on Dec. 26 @ 6:40pm and asked her to check. She said I can start a refund request but I said "no, I DO NOT want a refund yet because I want my ordered item". I said I will call back next week to initiate a refund if I have not received my package.

The other poor reviews are accurate. This is a company that just doesn't care about customer service. Chat function on website hasn't worked in weeks (no error message displays - just doesn't work), items show as back-ordered with no clue when they'll actually ship (every week for 3 weeks my date has been bumped a week on the day it's supposed to ship), no notifications are sent when an item is identified as back-ordered and/or the ship date changes, understaffed/long hold times, etc. When I finally got thru on the customer service line the staff is trying but they don't have any information either on when something will actually ship. All they can go by is the date posted which has been changed 3x. So I was left scrambling to get a replacement Christmas present because of the inaccurate dates & no notification. Lots of other places to shop - I'll be looking elsewhere.

I am writing this because am at my absolute wits-end. If you all have any plans to register with Anthropologie for your wedding or any other occasion, please think again. If you would like to return anything that cannot be bought in-store, expect that you will not be able to return it in store AND that the process to return will leave you with ambiguity as to if the product returned was actually received and if you will receive credit for that item -- this happened to us twice.

I usually only purchase one nice dress, every few years and I wear it to nearly everything fancy. It was time for a new dress and as I usually wear these for several years, I don't mind spending money on them, if they suit me. I went to purchase this dress, and went through the entire registration process and was told that I already had an account and that I needed to sign in. I had no recollection of this but plugged in my old email and got back into my account from 2012. At that point, I was prompted to update my address, which I did. I looked for shipping but didn't see it anywhere. I found the billing information and it had been updated. At that point, it appeared that the platform, had just updated my new information within their system. I completed the order and received my confirmation of order through email. 

I ordered an online item a few months ago and it was delivered to my business address on a weekend, where it was left in the hallway and stolen. Anthropologie would not refund the item, saying it was "delivered." So I filed a charge dispute with my credit card company and since then my account at Anthro has been blocked. Then they told me I have to file a police report for my stolen item which was valued under $200, really??! What other store in the world requires this for a relatively small item??

Received an online order from Anthropologie today. Security tags were attached. After waiting on hold for over 30 minutes, "customer no service" told me my only option was to take it to the store and have it removed. Really? I placed the order ONLINE so that I didn't have to go to the store...

I placed an order this evening for a gift for a friend. I typed in the gift message and used PayPal to pay. I noticed when I received the email confirmation that there was no mention of the message to the recipient. I tried to find where I could cancel the order and redo it, but I didn't see a place to do that easily. I decided to use the chat feature and was put in touch with someone from customer service.

I ordered bedding in July (that matched with my bedroom perfectly) and knew that it would take a month to come to me because it was back ordered. A month later I get an email saying my bank didn’t approve the spend. It told me to call in order to keep my order. I called — and I gave the customer service person the same card. It went through! Only to find out ... it’s back ordered again, “you need to wait a month.” A month later, I receive an email while I’m out of the country that it didn’t go through, again for the same “bank” reasons. I miss the window by a day and I’m told now I don’t get the special price and I have to wait a month.

I was sent 2 sweaters that I did not order, and apparently, my two non-clothing items went to another customer. I called customer service and was emailed a smart label and asked to ship these incorrect items back and was told that my 2 items would be shipped out to me again since they were sent to another person by mistake. The following week, I received an email that my "exchange" was being processed. I immediately called thinking that the person who had incorrectly received my items was trying to process their own exchange of my 2 items. I was told that no, this just meant that they were sending one of my items to me again and that the other item was now out of stock so I would receive a refund for that item (none of this was stated in the email I received).

If you must shop at Anthropologie (I will no longer be a customer...and I have been one for many years), I would think 10 times about having any items shipped. I sent a jacket to my sister and she never received it. Customer service launched an investigation and I was told if they verified it was delivered, I would not receive a refund. They sent me an email that they "verified" the item was shipped and I would not get a refund (and I should call the police if I wanted to do something further). I had to request they send me what they used for the verification. Only then did they send a photo of the delivered package which was not even in her yard. I've spent too much time on something that should have been handled better.

I ordered a bed from Anthropologie and when it arrived it was missing the set of bolts and parts that were needed to assemble the side rails and base board. This was in March. I have now talked to three different people at Anthroplogie requesting replacement bolt sets as for some reason these are not standard and I cannot buy them at the local hardware store. It has now been close to 7 months and no replacements have been sent. The service in the furniture department is truly a disgrace and they have the worst customer service. Being an interior designer who has purchased thousands of furnishing items over the years this has been one of the worst companies to deal with. If something is missing from your order good luck in getting it replaced.

BRIDES... NEVER, NEVER, NEVER USE ANTHROPOLOGIE FOR A GIFT REGISTRY FOR YOUR WEDDING!! If, for any chance or reason, you would like to return something that you received as a gift off of your registry... they will notify that person that you will be returning the gift that they purchased for you!! You are not able to even exchange the item without them knowing!!! Your only action is to keep the item, unless you are willing to potentially insult or hurt the gift-giver's feelings. THIS STORE IS EVIL!

I went to Anthropologie in Jacksonville FL, St. John’s Town Center and bought 3 items of clothing for my petite 21 yr. old daughter. I said BEFORE I made the purchase that I would bring the items back if they didn’t fit. Two items didn’t fit her. I went back the next day to return them. Ray the manager said he couldn’t do a refund because the computer was down since Thursday. There was a power outage. Their computers were being worked on. I asked for a cash refund or for him to put the refund in manually. I had my credit card, my receipt and the clothes I was returning. He said come back tomorrow and refused to solve his problem.

Do NOT order any furniture from this company online. I had three attempts at getting my velvet couch. The first was crushed. The second had broken legs. The last looked like it was out in the rain and was completely faded. Their customer service is horrible. Have you on hold forever (different number for furniture) and will not make this right or compensate me for damaged couch. They told me “the Brand” would contact me within a few days. Never happened. No return emails as well. Only buy something on the floor that you can transport. Horrible experience.

I have had multiple negative experiences with ordering online from Anthropologie. First story: an order shipped but took more than one month to arrive. During the one month I moved, so I contacted customer support hoping that they could update the address of the order. They refused. Second story: I entered my previous address for two orders. But I found out immediately after placing the orders and contacted support. Since the orders were placed just a few minutes ago and certainly not shipped, I was hoping they could cancel them for me. Nope; support told me to wait until I had a tracking number. I waited and contacted again, this time they told me they could do nothing because the packages were already shipped and thus beyond their control. In the end, $300 of clothes were delivered to someone else.

Be VERY careful about ordering online. I like the stores and merchandise, but I have had nothing but trouble from literally every single Anthropologie online order. My latest just infuriates me: I accidentally used an old shipping address in my order, so I contacted the company to change my shipping address. Shouldn't be a problem, I thought, because nothing had shipped yet. Look, I understand this was my mistake to start out with, but I feel like it should be part of their job to help me out in this situation. Any scrap of help would have been appreciated. Spoiler alert: not a scrap of help to be had from Anthro.

Not alerted that company charges 8.95 for shipping return + 5.95 = a total loss of 14.90 on purchase. Never again. This is a dishonest practice and takes full advantage of those of us who live in rural areas for from a store.

I ordered a sweater from your store. In order for it to be mailed....I HAD TO BUY A GIFT CARD FOR $100.00!!!! As I misplaced the gift card/store credit ANTHROPOLOGIE CUSTOMER SERVICE is unable!!!! to locate the original purchase, etc. BTW, the SWEATER was RETURNED.

I had made two large order for the sale items and basically everything in the order was cancelled, which was first very upsetting. The one thing I received out of the large order of course was so ugly and did not fit. I went out of my way to take it to a store and waste my time calling for three people to tell me it was final sale. I explained the situation and how upset I was the entire order was cancelled in the first place and how an exception cannot be made in order to reimburse me for the item. Will not shop here again. Horrible customer service and wasted so much time for them to just cancel my order and think they were being kind by offering free shipping on my next order - not needed because I won't shop here again.

I purchased a wall tapestry online in April. They sent me a wrong item, a carpet. I contacted customer service via email. They said they will send me the correct order, the tapestry. Weeks have gone by and I haven't received shipping notification. They demanded that I return the carpet at my expense, even though that was their mistake. I contacted them again asking where is my order. They said it has not shipped yet, but soon will. More weeks have gone by and I finally receive it two months after I ordered it. When I opened the tapestry dimensions were wrong by a foot. One foot! I contacted them again. They had no apologies or anything to say about the fact that their advertisement is false. As a matter of fact the online store still lists wrong dimensions. They gave me wrong return information and forgot to include invoice in both cases.

Made online order for BD card with a credit card from USAA; received an email from Anthropologie to verify my credit card and assumed it was bogus. After I ignored email, Anthropologie canceled order. Called customer service and was told they needed a number from the USAA Bank to complete the order. USAA Bank had no idea what number they were asking for. Will never order from them again. Would rate as no stars!

The worst customer service. I bought a dress online. After 10 days they cancelled it. When I called them they said they didn't have the dress anymore. I asked to check the stores but they were too lazy to do so.

I normally go into the store, but with their online sale I thought cool I’ll just order presents for people now. Not only was the online experience such a pain, they don’t place holds on items in your carts so by the time you go to check out you have half the items. When you do check out... My order was $350. You find out weeks later that most of your items have been “cancelled”. When you reach out to customer service they give you the most of the items were damaged so they won’t shop. Wtf? Like 15 items were damaged? Nooo. No Anthro. You oversold items and then I instead of a substitution or replacement or heck even an I’m sorry email...I don’t even get a response. I just have to log on to see almost all my items cancelled. This experience sucked. Your web experience sucked as did your customer support. I’m done, will be taking my money and business elsewhere. Such a hassle.

I never write reviews but am so upset that I did a little research and found I am not alone. I tried to order $1,000 worth of clothes today and spent quite some time reviewing my choices. After I made my choices, I put my cc info and they confirmed my sale. I received an email about 5 minutes after I placed my order that it was cancelled? So, I think it's my fault. Perhaps I entered cc info incorrectly so I go back and order again. Same thing. The order was cancelled after 5 minutes and there is NO issue with my credit card.

I ordered a bed on May 27th. It sat with the shipper from June 7th, but they refused to deliver it until mid July because we are in a remote area. I called customer service multiple times but they were NO help, at all. In fact, they were useless. I cancelled the order.

I have not ordered anything from Anthropologie in over 2 years after having several terrible experiences. This brand used to be good until about 2015/2016 or so and then the online/phone customer service went to absolute hell. In the last terrible encounter I had, I was sent the wrong item. I'm in Canada and they would not pay or reimburse me to send it back. Our shipping to the USA is expensive so I would have been out of pocket $15 or $20.

I placed a $600 order on May 12th, and received a shipping notice on May 14th. Since then, the status has remained "Ready to Go", which means that UPS has not received it. The first time I reached out to inquire about it, the rep said the items (2 chairs) were in stock and there was no reason for the delay. She said I would receive an order update by email within 24 hours, which never happened.

Anthropologie is the absolute worst company I have ever dealt with in 35 years of constant online shopping. They all give me different answers, can't get any orders correct when I call for help and lie repeatedly apparently thinking it's a joke. They won't make good on their mistakes. They sent me a wrong item and after 10 phone calls/ chats/emails won't correct their mistakes. Do Not Shop With Anthropologie. I can't stress enough how bad their customer service is. The worst company ever.

I ordered a dress from Anthropologie website. I live in Canada. I paid $20 dollars for the shipping costs and according to the website I should have received my item in 7 days. However, I received my item 1 month later!! And guess what? Not only that I paid $20 dollars but on the top of that I had to pay $35 to pick my item up from the post office!! This means that I paid almost $60 dollars for a shipment while the item arrived 1 month later. I called the company, they don't take any responsibility. I wished I were notified that there would be an extra shipping cost. Then I wouldn't order it. Clearly, the brand isn't transparent and they don't care about the customers. I would urge you to avoid this horrible brand. They just ruined my wedding shopping.

I would not recommend ordered any type of "furniture" rugs included from Anthropologie. I ordered a sale rug, 8x10 size that had to be delivered via one their third party "white glove" delivery companies (Metropolitan or Twin Cities delivery company since I am in Minnesota). The standard delivery fee is $150. So, ok since I was getting a deal on the rug, I could be patient and wait 4 weeks. Well 4 weeks came and no rug. I called Metropolitan and they said the rug was still in California (possibly written off as a lost product, is what service rep made it sound like) and said she would call back with more info... She never did.

I purchased several items in June 2016. I kept one item and returned (or did not receive) the rest. Only one item was marked as returned. I marked the dispute with Amex and understood it to have been sorted. TWO YEARS later, I tried to order a top online. I was told that my account is blocked until I pay them back the disputed amount, despite the fact I don't have the goods. I have been trying for the past year to resolve this. I have sent over thirty emails, been to the ombudsman and trading standards. They have refused to even answer correspondence from both and just send me the standard email. My local store has tried to help but their hands are tied as the company has no UK central telephone line or address. I have tried to ring the US customer service line but as soon as I start to talk to them about this very long running dispute, they cut me off.

First, the items I ordered expedited and paid expedited shipping on were "delayed" from shipping and then when the package arrived it was two of the same item rather than the two items I ordered. No apologies when I called and no expedited shipping for the correct item to be shipped out. When I returned the erroneous extra dress and the dress that arrived too late I shipped them in the same package with the label they provided and they only credited one of them (the least expensive item of course). I called SIX times trying to straighten this out. Spoke with a supervisor three of the times. They kept telling me to wait 72 hours, then it could take up to 3 weeks, then finally they couldn't confirm the second item had been returned (even though the item that it was in the same package with was!?!) and my only option for credit back of this $440 dress was to file a complaint with my bank. They were rude, frustrating, and downright thieves.

I've ordered from Anthropologie online many times. I have always gotten my items within a week of ordering. The items I received were what I ordered and looked like the pictures on the website. I got some faithful the brand pants, candles and hair accessories. I have no complaints with them. When I go into the stores the SA's are always nice and helpful. One time I found a headband on display that was marked down on the site. I asked them if the headband was on sale in store and they checked and it was on sale and then they fixed the pricing on the other headbands. I feel bad for people who have had bad experiences but I've only had good ones so far.

First of all I need to say that there are no product reviews on the Anthropologie website because they won't post your review (can say out of my experience now). I am quite happy with the chair I got and with the service, BUT the colour of the wooden legs of the chair is very dark brown close to brown-black - nothing similar to the cherry wood colour you see on Anthropologie's website. Because they won't post my review, I would like everyone to know! :-D

I ordered a pair of pants, had not seen any shipping progress so called customer service number. CS said the pants are out of stock, will re-stock in a few month. Don't know when. I order the same pants in different size (no warning of the state of inventory), later found that these pants are out of stock as well (why not take the page out or put a warning stating it won't ship right away). I gave up on the pants. By the way am I the only one who thinks all CS from Anthro sounds so annoyed and really don't want to help you? Like I am interrupting their sleep...

I purchased 3 white jumpsuits on 3/18 in search of one for my wedding. While I was nervous as this it was significant amount of $$ to be out, I reassured myself that they are a good, reputable company and nothing would go wrong. In the 7-8 days it took to arrive, I found another jumpsuit at a local boutique. I submitted a request to return all 3, printed the return shipping label provided by Anthropologie and stuck in on the UNOPENED Box when it arrived.

I placed an order from their website and it said shipping will takes about 4-10 business day to arrive. 10 days have been past and the tracking show no update at all. The shipping carrier said the package still have not be received at all, so I contacted customer service and try to figure what is going on. The CS cannot give any answer and ask me to contact them again after one or two weeks. It seems like they sell out of stock items so they cannot fulfill their orders. This company sucks!

Do not buy any furniture from them. Worst delivery company. You will wait months, and in my case over half a year to have any items attempted to be shipped to you. Keep on top of all your orders, because if something doesn't arrive, they will not refund you your money back.

I ordered an item on 17th March, which I needed for an interview on 26th March. The delivery was specified in writing within 3-5 working days, which would have been well before the interview. The item did not arrive. I had to make several phone calls. Everybody I talked to was either rude or incompetent or both. They basically refuse to give me a refund until 31st March. Here is the latest response: "Hello, Thank you for your email. I am very sorry you have not received your order. Unfortunately, we are not able to file a non receipt claim at this time. If you have not received your order by 3/31, ..." This is both disgraceful and in breach of their written contact to me as a customer. Every time I have ordered from Anthropologie things have gone terribly wrong, but this should be downright illegal.

What a disappointment! After years of purchases, they have put a "hold" on my account for returning ONCE a pair of cups: one has been broken during shipping and the other had paint stains. Nothing to do with customer responsibility. And there is no way to place an online order anymore. Isn't that against the law???

I called in to receive a 20% off discount as promised in my previous order and they gave me the runaround. Both customer service reps that I spoke with were rude. I finally received a "supervisor" who was also unhelpful. I'm sick of the snobbish attitude with this company.

I purchased a FULL price item over 6 weeks ago that dropped 30% the day after I placed my online order, I requested the price adjustment be honoured and to my surprise this was declined by a very rude CSR. Keep in mind denying my request completely goes against their policy too. This made me so upset that I decided that I no longer wanted the item, so upon arrival I refused the delivery. It's been a month & they STILL have yet to process my refund. So they not only have my money but the order as well.

I have been a longtime Anthro customer and agree that customer service and product quality has declined in the past two years. I purchased a bikini bottom online over a year ago, that was shipped to me clearly worn, bloodied and no safety strip. How this could even be possible that NOONE caught this is beyond me. This week, I received boots from an order with leaves in the box, heavy worn and scraped bottoms and nicks on the leather heels. How does the returns dept set these NOT safe items for resale? How does the shipping departments not even give a glance? They are charging some of the highest rates around to ship items, yet are not practicing simple quality control. I am astounded and disappointed.

My husband and I placed an order on December 16th for a beautiful mirror to celebrate our anniversary. It said that the mirror would ship on Dec 17th. Weeks went by and not even an update for shipping (which cost 150$) in addition to the price of the mirror. After two live chats, 2 phone calls, and finally an email we FINALLY received an email saying we could have expect shipping on the mirror the middle of MAY!! Who charges 150$ in shipping when your product won’t ship for months!!! Disgusting.

I made a online purchase from Anthropologie.com for a $105.00 pair of jeans in December 2018. They were stolen from my porch. After talking to all of my neighbors, I called and reported it the next day. I explained to the customer service rep and she said that they waive signatures for delivery and that she would credit my account. Nothing was credited. I called the following week and was told that I should have waited a few days to report it to make sure that it was stolen. The rep told me again that it would be credited. I called the following week because there was no credit.

I placed an order with @Anthropologie selecting overnight shipping. @Anthropologie shipped the order the same day with expected delivery the next day. UPS however, did not deliver it until 3 days after the date it was originally scheduled to arrive. The issue I have is @Anthropologie refuses to submit a claim to UPS to get their freight refunded and they refuse to give me a credit for the freight I paid them. The site requires me to make a star selection but they do not deserve a single star.

First of all, what happened to this company? Sounds like it was handed over to all of the Philadelphia hood rats to manage. Every person you speak to over the phone is some ratchet chic making snide comments, barely speaking literate English and plain rude. This is not the same Anthropologie that offered unparalleled service 10-15 years ago. I had of their ** agents help me place an order during Xmas time when their website was down, she ordered the incorrect shoes for me. I tried to take them back in my local store, was told no shoe returns. WTF?! Why.

I ordered a $400 lamp and Anthro sent me a basket with an invoice for the lamp. Ok, fine. I returned the basket to the NYC Chelsea location and asked for a refund, as I never got what I ordered. It took the employee there about half an hour to figure out how to process the return because, apparently, Anthropologie's systems aren't set to handle incorrectly shipped items. The employee was patient and she did her best, and I eventually got refunded.

So today, I attempted to question a receipt total resulting from a return for my elderly mother. The clerk could not tell me why I returned a $138 item, bought $198 in new merchandise and got charged on my card $117. She handed me the receipt and told ME to take it to a manager! I told her that I do not have a name tag nor a W-2 from Anthropologie therefore I don’t know WTH the managers even are! The manager then proceeded to use the calculator on my iPhone and could not explain it. Turns out, the whole incident was because the original clerk put two of my returns on an in-store credit card that I never even saw. “Credit” on the receipt meant in-store, not my personal card - but nobody could explain that to me because they didn’t even know it. I’d say they need to focus more on getting employees with a higher IQ than just those who wear their brand well.

I ordered a candle that my daughter wanted for Christmas on Nov 26. It was in stock and to be shipped out in 2 days. Two days later they changed the ship out date to Dec. 4th, so I contacted a representative who promised me that the candle would arrive by Christmas with absolutely "no problem." But, they moved the ship out date again... This time to the 14th. Then it changed to the 18th, so I contacted them and was once again promised Christmas delivery. Sigh. But, a couple of days later, the ship out date was pushed back to the 21st... Then (a day later) to the 25th... And now it's the 29th. I'm no longer able to reach a representative. So, I would be extremely cautious if planning on ordering anything online---even a month in advance.

I always have a terrific in-store shopping experience at the OKC location. However, I can't get anyone to tell me why there has been a hold on my online shopping account. My order gets canceled 5 minutes after I place an order. It's not a credit card issue. These purchase attempts are showing up on my statement. I've never returned anything online and have been waiting for days for a response from the financial department. Has this happened to anyone else? Trying to get my last minute Christmas orders in!!!

Anthropologie was my favorite brand and retailer for well over a decade — I love the beautiful clothing and in-store environment. But now that has all changed. Way back in November I placed an order online for a pair of pants that were meant to be a Christmas gift. I don't know how it happened, but a week or so later, after never having received the package, I checked my email for a shipping confirmation — the confirmation was there, but the ship-to address listed was a home address I've long moved from, in another state.

I live in France and attempted to order an item from the Anthropologie European website. My payment would not go through. I contacted my bank, and they told me there was a problem with the Anthro site security, Visa would not approve payments. I called the Anthro customer service number. The woman was utterly clueless about technical issues with the site. I asked if they had a tech support person I could talk to. She said no. I asked if I could make payment by phone or fax, she said no. What is wrong with this company?

I live in NJ and purchased a jacket from Anthropologie online recently. After the order went through, I noticed that the sales tax was not removed from the total price (clothing are sales tax exempted in NJ). I immediately followed up with customer service via email. After a number of emails and delayed responses from Anthropologie - first telling me they would be happy to process my sales tax refund, then to say my order was not eligible and then to say they need to look into it some more - they came back with a final answer to simply say the request was denied.

I used the mobile website to order a necklace. I ordered from Canada where there are plenty of stores in my province. I paid a hefty charge for shipping, which I was okay with because I liked the convenience of delivery. My credit card statement showed I was charged in USD so not only was the fee greater by over $20, but I was also charged a conversion fee on top of that from my CC company. I then received an email that my package incurred taxes and duty charges in which doubled the price of my original purchase. I voiced my dissatisfaction via email with "Alexis" and felt the response was condescending and not helpful at all.

Please do yourself a favor and DO NOT SHOP ON ANTHROPOLOGIE ONLINE!! THEY ARE AWFUL. BE WARNED! They will lie and lie to you and get you stuck with their crappy products! The worst company I have ever dealt with. WOW I wish I would read these other reviews before I ordered. NEVER AGAIN!

DO NOT SHOP HERE IF YOU DON'T LIVE IN USA. I ordered some items online - to be delivered to Australia. When I opened the delivery they had clearly sent me the wrong items. I contacted them to request a refund or exchange. They said that for me to get a refund or exchange, I would have to pay the cost of returning the items. I understand that the consumer should pay this cost if it is because they change their mind. But if the company is at fault, they should be the ones to pay to rectify it. It would cost me nearly as much to return the items as I would get refunded. Disgraceful.

We ordered a sofa in August. It was supposed to ship by October 31st. We received an email saying it would ship by November 7th. We called that week and were told it would ship within the next week. We called the week after that and were told the vendor had not responded to a request for updated information. The customer service representative promised to email the vendor and then email us within 48 hours. This promise was not kept. We have received no email and no sofa. Very disappointing. We are going to cancel the order.

International customer there was nothing on their website to indicate currency. Only when payment went to PayPal did I realise it was in the wrong currency. I immediately notified company within 5 minutes to cancel order. Something I have done in past and the company has immediately cancelled and returned payment. They informed me order had progressed too far and they could not cancel. The order said not yet sent. I again told them to stop. They said I could refuse acceptance when it arrived. I am in another country so this is impractical probably impossible. 2 days later still not shipped. They are dishonest. Do not deal with them.

Do not order from Anthropologie, it’s a nightmare!! I put in the wrong billing address by accident and hit submit: There is no edit order spot and I called to find out that they blocked my account because I mistakenly put in the wrong address!! I have to wait 2 days for someone to call me back! Customer service was terrible, they couldn’t help me at all! There are much better online businesses out there!

Visited your new beautiful Devon, PA. store end of October. Layout is beautiful. Selection of products is endless. Could have spent 3 hrs there. The problem is the sales associates. They were not all on same page in regards to store policy and they failed to follow through in customer assistance. I left sooner than I would have liked as salesperson had left my friend high and dry in a dressing room with no clothing. She “forgot” about her. The story goes on and on. After about a week of travel, I contacted store with my concerns. Spoke with one the managers. She took all my personal information and promised follow up. 2 weeks later have not heard a word. If the managers aren’t great in the customer service area, the sales associates certainly will not be either.

I’ve placed 2 online orders with Anthropologie recently, both of which were canceled. I received an email a mere 6 minutes after placing order 1, they state “We were unable to reach you by email to resolve this issue prior to cancellation” - however I received no such email. After reaching out to customer support asking them why order was canceled thinking it was a mistake, “Shea” replied, “Thanks for reaching out to us. Unfortunately, your order was cancelled because we did not receive a response to our phone call or email asking you to call and verify your order. We require this type of verification to protect you as a customer.“

This weekend Anthro is running a 25% of ALL jumpsuit sale. I attempted to purchase one, and the discount was not applied in the cart as stated. I called customer service and was first told that it might be that I’m not logged in. I explained that I was. I was then told that particular jumpsuit might not be eligible. The banner clearly states “all dresses and jumpsuits”; it was. Last I was told that although I had it in my cart and was able to purchase the jumpsuit at full price, that the site is not in real time and they are out of stock on that item in my size. I asked what would happen if I purchased it full price online as clearly the website had it in stock. I was told I would get a notice that it was no longer available after purchasing. There is nothing they can do.

Received broken items 3 times, still not received. It's been 5 months since original purchase, now they ask to cancel the order! Imagine taking a vacation day just to receive a piece of furniture and receiving a destroyed version instead of the image you buy online instead of a solid, legitimate piece of furniture... and it happens 3 times. Horrible store. Buy somewhere else.

I have been an Anthro member for years. I also have had challenges over the years with receiving the wrong item than what I ordered. I brought one of these items to my local store to return, and they refused to take it back. They said it wasn’t the correct item. Absolutely, that’s what I told them. I called customer service and they said to mail the item back but they couldn’t waive the $5.95 return shipping. Huh??? They ship me the wrong item. Now make me pay to ship it back on their error? Makes no sense. On another note, some of the brands they carry, you can get the same top at Nordstrom cheaper. The brand Moon River is not an Anthro brand. They mark these items up - I saw the same exact top at Nordstrom full price for $15 cheaper.

I ordered two items for my sister in California for her birthday that is today, September 21st. These items were ordered on September 18th and, upon checkout, I was given my expected arrival date of September 20th (**)- great, the items will arrive on time. To my surprise, yesterday (9/20) I received the shipping information for the items as they were to would ship that day (9/20). I paid for 2 day shipping to ensure delivery was before my sister's birthday as well. So I called into the support line and brought this up (on 9/20) and I was quickly informed that every shipment takes 2-3 days "processing" time to verify payment information for "my security". So I scoured the page looking for this information and, of course, it is in the fine print at the bottom of the page (**).

Anthropologie sent me thousands of dollars worth of cloth napkins that I never ordered. They then left it up to me to try and figure out a way to ship them back. They said this error must have occurred due to a computer glitch in their system. Then, several weeks later, I logged into my account to see 4 additional orders, this time totaling over $200,000.00 worth of the same napkins, again orders that I did not place, that are currently again going to be shipped to my house.

Updated on 11/28/2018: This company has finally lost my business. This is the last straw. I placed an order during their 30% off sale - two items in the order were backordered, but I was expecting the other two to ship right away as they were listed in stock. Several days passed with no delivery confirmation sent out. I finally contacted them and the person who answered the phone sounded like it was her first day on the job. First I was told “5-7 business days” - really??? Until it's even shipped? I asked to speak to a supervisor, and she comes back after a looonnnggg pause to tell me she was completely wrong and it will be “72 hours.” Uh, until what? Until it ships out?

I ordered a hand carved menagerie buffet as a treat to myself and it comes damaged. The magnetic strip is broken off and I found it lodged inside one of the other cabinets. I paid $2398.40 for this piece and waited months for it. Now I have to wait another 2-3 months for it to be replaced? 2 Thousand something dollars is not a small amount of money. This wasn't the first time I've received damaged furniture either. I keep hoping that it was just a mistake and that they won't disappoint me again but I really have to say something now.

In March, I ordered a platter for my niece's shower. I had it sent. I received a confirmation that it was sent a few days later. When I saw her at her wedding this past weekend, I asked her if she received the platter. She said she received a notice from Anthropologie stating that it was backordered and she never received anything, nor did she know who sent it (it was me, of course). I called Anthropologie and they said, "Oh... The delivery service said they lost it." (What happened to the backorder?) Would I like them to resend it or would I like a credit? I said, "If I didn't call, you would keep the money." They said... it's my responsibility to keep track of these things. I asked them to resend it and was told I would get a receipt via email. I'm still waiting. Long story short... DO NOT ORDER FROM THESE PEOPLE. They are unbusinesslike at best, possibly even thieves. I should have read the reviews before I ordered from them.