Anthropologie Reviews

I was a loyal customer for over a decade. I ordered a handbag a few years ago and it arrived without the strap. After talking with customer service, a replacement was sent and I followed their instructions and returned the defective one to a local store. I was told by the SA everything was all set. I went to place another order with them a month later only to find they had banned me. I called and asked what the problem was and I was told I would have to pay for the handbag again to get off the list. I explained I had already paid, referred to the order number and the return. They said their records didn’t show this. Apparently the physical store didn’t record the return. They basically accused me of stealing. I was humiliated and this was all their mistake. This happened five years ago and I am still banned from placing online orders. At this point I say good riddance.

THE WORST!!!! I have never used a company that is so horrible in selling products online. I purchased something directly from Anthropologie, called them and customer service are so incompetent. I would never deal with them again. I am just wanting my credit back because of a returned item and they are so frustratingly terrible that honestly I do not know what to do or where to reach anymore. DO NOT BUY FROM THEM UNLESS YOU GO TO A STORE BUT NEVER ONLINE!!!!

They canceled my order. Apparently, they banned me because I returned an item. Now I have banned them, I love their clothes and was a loyal customer for 15 years. As best as I can recall, I had only ever returned one item.

NEVER buy anything on back order. They will bill you for it and when it is back in stock try to bill you for it again rather than send it to you. Save yourself the trouble and look elsewhere. This has happened twice now and they are not helpful.

Hi, I am reaching out because I had a horrible customer service interaction today at one of your stores. I was gifted 2 dresses which do not fit well and I visited your KOP location to see if I could return for credit. I was promptly told that without a receipt or loyalty account, nothing could be done. While I understand, this is policy the way I was treated was absolutely rude.

Customer service is horrendous, should be 0 stars. They sent me a damaged product a hole in the pants. Kept telling me they’d send a replacement, weeks go by, talked to a chat agent again and still no replacement sent. Took me 4 different chats over a month to finally get a refund “pending”.

Slimy scammers! I ordered a dress that was not listed as having polyester, only being silk and cotton, yet came with 100% polyester lining, and when I requested a refund (which is my right since I was not sent the product I paid for/was advertised), they just changed the listing after the fact and used that as the excuse not to refund me. Luckily I did save a pdf of the listing at the time of purchase. Plus they were very slow to respond each time and dragged it out.

INCOMPETENT SHIPPING STAFF. Received shoes in wrong size and color TWICE!! Returned wrong item to the store and reordered shoes second time, However the exchange order also contained the wrong size. How do you mix up size 6 with size 8 and 10?!

After over 30 years as a loyal Anthropologie customer, shopping in-store and online nearly every week, I’ve never experienced anything as infuriating and disrespectful as this recent situation. Anthro sent me the wrong item over 3 months ago - a mistake on their end. I returned it to the store, assuming it would be handled appropriately. Instead, the store employees completely mishandled the return: it wasn’t labeled correctly, nor was it sent back as it should have been.

Worst place to shop. Never really care for the customer and the amount of money that is been spent to this company. Never try to use a different courier, always expect customer to place a claim when truly they should assist the customer with all the expensive items and clothing they carry and also customer service experience can vary and the lack of empathy they don’t have for customer, just want to keep giving them discount code to win the customer over to stay shopping with them, when hundreds and hundreds of dollars are waste on not so high quality clothing.

I love Anthropologie, but the delivery service is terrible! I ordered a 258 dollar dress, I gave them the right address and the “lasership” service delivered it to the wrong location. This house is not even on the same street as mine. The house has siding, I have red brick. This was standard delivery, ordered on June 16th, it was delivered on the 19th to that location. I called customer service the next day, the guy said he will reship it for me.

Order repeatedly "delayed", to the point one has to assume they can no longer get the item, but they don't tell you that, just keep delaying. First it was going to be a birthday present, but didn't come in time, email rec'd shipping was "delayed". Then a Mother's Day present, but delayed again. Hadn't decided what I would do with it at this point when it came, joking to family I might have to hold onto it till Christmas to give it to my granddaughter...When lo and behold, another email "delayed again"..."On back order". I don't believe it, I think I would have continued to receive "delayed" notices forever, and won't be ordering again.

Updated on 04/29/2025: UPDATE on Previous review. It's 19 DAYS and Still have NO Refund!!!! Received Another e-mail today telling me to wait another 72 hours!!!! This Place is a Scam!!!! Make sure if you buy something from them it's something you won't have to return!!! Good Luck... NO STARS

Placed an online order mid Dec 2024. It’s now March 30 and my order status is “available for pickup soon”. I’ve requested repeatedly to have the order canceled since the item is no longer in stock. The only reply I’ve gotten is that an order in progress cannot be canceled but that I can return the item once I receive it. However they cannot tell me when or if I’ll ever receive it. Horrible customer service.

Please be aware that Anthropologie online charges tax for states that do not require tax on clothing. I live in Pa and if you order clothes online there is no tax. I have bought 4 clothing items online from Anthropologie and every time they charged tax. Huge scam. If you don't notice they keep it. The only way to get it back is to file a complaint that they then need to review then you will eventually get it back. Beware PA residents.

I have been a die hard Anthropologie disciple since the beginning…many moons ago. Unfortunately, Anthropologie just seems to be heading in the wrong direction - quality of products, quality control and the customer service experience have been disappointing. In my most recent experience, I received a shower curtain instead of a towel set. As the shower curtain was shoved into the bag and resealed with a piece of re-used tape, I’m surmising that it had previously been returned and then carelessly labeled wrong. There was another item label beneath it. I then researched the customer service #, because there is no mention of it in the website itself, and then was on hold for 30 minutes before a human was in the other side. The only saving grace of this experience was the customer service rep, Caroline, who was friendly and helpful in resolving the issue.

I placed an order in late January that's still showing as "processing to ship" a month later. I've contacted customer service three separate times about this, and they've been totally useless - each time, they've told me something completely different about when I can expect my order to be delivered, and they've made zero attempts to get to the bottom of what's going on. I ordered this item (corduroy pants) with the intention of being able to wear it in the winter - if and when my order eventually gets here, we'll be getting into spring weather and I'll have limited time left to wear the pants, which is really frustrating. I will not be ordering online from Anthropologie again.

I have been shopping at Anthropologie for a long time without problem. So I am surprised to read in other reviews that others are having similar problems — In early December 2024, I had a problem with my order. Anthropologie told me they would issue a refund then. It’s late February 2025, 30+ emails, and they have continually put me off and been obstructive. Planning to contact my bank to stop payment. This is my last time shopping with Anthropologie due to their outrageously bad customer service.

Dylan slays. I really enjoyed the energy that they brought to me and my bridal party while trying on dresses. It was a wonderful experience and I'll be going again for great fits and a fabulous queer-friendly staff.

The absolute worst customer service!! Shocking coming from Anthropologie. Such a high end store. I have no joke spent 3 hours trying to get someone to help me. I ordered the item in November, it was scheduled to ship beginning of January. Today is January 22, I have never received the item. I have been charged for the item and paid for it with my credit card. I did learn that they could not deliver to my office building for some unknown reason. Anyway I guess it was returned to Anthropologie. Now the item is on backorder. At this point I don't want it. I will not be shopping here in the future. I just want a refund. I have spent way too much time on this. I am absolutely disgusted and disappointed. I would expect this from Walmart....Not Anthropologie.

Horrible experience trying to make a return with exchanges and refunds. Have called 3 times now, on hold forever waiting for an agent. Each time they made mistakes with my request and now it is just an awful mess. My order was almost $600 and they said they refunded the whole thing so I repurchased what I wanted, a new 320 total. I never got the $600 refund. Now added the 320, and then discover the one item I wanted refunded they charged me for again even though I don't even have it any longer, and additional 130! I am so frustrated and customer service agents are hard to communicate with and lack understanding how manage returns and refunds. Still on hold for 4th time. I am going to have to file a dispute with my credit card company.

Terrible customer service. Have several issues with resolving return issues. Did not receive a gift card refund for over two months and went through multiple agents for assistance without resolution. My experience makes me not even want to use the gift card because of how horrible the help has been.

For the 2nd year in a row Anthro has lost my order/shipment. I received the tracking number on 12/27/2024 and it never updated. When I spoke with texting agent today (1/7/25) they said that I would get package today. I did not. The next texting agent I spoke with said that they had no information other than the useless tracking number. They offered to reship it, but the items are sold out. What is going on? Great merchandise if you can get your hands on what you paid for.

Received a in-store gift card and I was unable to obtain the pin. The process to obtain a pin was unnecessary, useless and unhelpful. The store and customer services was no help. I will not ever purchase a in store gift card, or recommend anyone to do so. I am considering not shopping at this store in the future, due to the process to obtain a new pin.

Absolutely HORRIBLE customer service on multiple occasions. One time, I hadn’t received a refund, and after writing/calling 10+ times without any resolution, I disputed it with my credit card company. Anthro then blacklisted me (truly… I couldn’t buy from any URBN brands) until I reversed the dispute. My mom also just had a horrible experience with them. She placed an order in a store, and they inputted her address incorrectly, so the order was never delivered. My mom had to call in multiple times, getting absolutely nothing resolved and having a rude representative hang up on her.

I would put 0 stars if I could. The amount of time it took from my life to fix THEIR mistake twice is exhausting. Hours waiting with the phone with customer services. Did an order that they swore could not find in the system, REORDERED, got it all and then the system just charged me again for the initial order that "failed" and said there is nothing to do but refuse the order. They charge huge amounts of duties and some items come with stains. OVERALL AWFUL SERVICE with a lot of work for aftersale if a mistake is done.

I attempted to call to the Anthropologie store in West Vancouver, BC Canada to see if an item advertised on the website was available in store. It is a two hour drive there and back so I wanted to make sure it was in store. I called over a period of several days and the phone was never answered. Central customer service was little help either. I would not give this company my business if they were giving stuff away.

I've been a loyal customer of Anthropologie for about 20 years. This Christmas season has entirely changed my perception of this brand. I am wholly disappointed in their responsiveness and service. I ordered gifts for Christmas on Nov 28. They were never delivered by the postal service. I waited the requested time of 10 business days to report the issue to Anthropologie. Since then it has been nothing but a go-around. Their phone support never picks up. I've used their text support multiple times. The latter supposedly filed a claim for the items to be reshipped, but I've never received an email confirming the claim, how to check its status, or if it has been approved. When I re-contacted Anthro via text support, they simply tell me I have to wait to hear more.

Hello everyone, I hope this message finds you well. I would like to share my recent experience at your Portland location, which left me feeling quite disappointed. During my visit, I purchased a top without trying it on, as the store was approaching closing time. Unfortunately, when I got home, I realized that the top was too small. Since the item was on discount, I understood there would be some limitations regarding refunds. To resolve the situation fairly, I chose to exchange it for a dress of the same price. I also expressed my commitment to being more careful with future purchases. However, when I approached the staff for the exchange, I was informed that they needed to verify my status as a loyalty customer. I mentioned that I had been a loyal customer for almost four years and had always paid full price, yet at no time had my status been questioned before.

I ordered a Christmas present for a friend. At first, they said it shipped. Then all communication stopped. This was a month ago. I email and email - where is the item? No one from Anthropologie responds.