Anthropologie Reviews

Hello everyone, I hope this message finds you well. I would like to share my recent experience at your Portland location, which left me feeling quite disappointed. During my visit, I purchased a top without trying it on, as the store was approaching closing time. Unfortunately, when I got home, I realized that the top was too small. Since the item was on discount, I understood there would be some limitations regarding refunds. To resolve the situation fairly, I chose to exchange it for a dress of the same price. I also expressed my commitment to being more careful with future purchases. However, when I approached the staff for the exchange, I was informed that they needed to verify my status as a loyalty customer. I mentioned that I had been a loyal customer for almost four years and had always paid full price, yet at no time had my status been questioned before.

I ordered a Christmas present for a friend. At first, they said it shipped. Then all communication stopped. This was a month ago. I email and email - where is the item? No one from Anthropologie responds.

I'm still trying to get my money back for a return I initiated a month ago. Three calls to customer service, blown off every time. I bought 8 plates and the quality was poor so I began a return. After one month I have only been refunded for half of the items and I've had to invest substantial time and effort getting that. Quality of merchandise was poor and customer service ensures I won't be back and I'd advise you to consider the accurate negative reviews before ordering anything.

Horrible customer service experience. Order was cancelled multiple times after I attempted to submit it. I get an email notification each time saying nothing about what made the order a cancellation. Mind you I haven’t ordered from them online in over 10 years so why would my account be flagged? Also never did a return on their website either? When I try to get help I use the chat and I waited 72 hours and never got a response. So I messaged again because you can’t get anyone on the phone and they told me because I didn’t wait 72 hours for the last response I am basically at square one and have to wait another 72 hours? This is by far the worst customer service experience even worse than Xfinity by far and that is really saying something.

I used to have amazing customer service with Anthropologie but I had, hands down, the worst customer service I’ve ever experienced in my life today. I ordered an item online, but it arrived damaged. I called and waited over an hour to speak with a representative. The representative told me that she would create a code for me and would email it to me. After waiting most of the day, I never received the code.

Anthropologie has the absolute WORST customer service I have ever experienced. I feel so badly for the staff there whose hands are completely tied due to horrible systems to support customers. It’s absolutely not the fault of the staff at all. Anthropologie clearly deliberately gives them nothing to work with to support their customers.

I would give zero stars if I can. These are the most incompetent sales people I have ever dealt with. They could not even tell me when my refund was processed. I spoke to a Renie ** at the Coral Gables store and she was so useless, I am not surprised that she had no clue what is going on with my refund. Anthropologie has lost me as a customer for life. I cannot deal with stupid people. Anthropologie should make all the salespeople at the Merrick Park Mall in Coral Gables FL enroll in customer service classes. What a waste of my time talking to them.

I have never in all my years of shopping experienced customer service in the way I did from this company. I work in retail and when an item isn’t in stock we honor the sale price for when the item is back in stock. Spent over $200 dollars and now they have me by the neck bc I need one letter to complete a gift. So I was told I have to basically hope for it to still be on sale or pay full price. This is the most ridiculous thing I’ve ever experienced. After this they’ve lost a customer and I will never recommend their site to anyone.

They cancel orders ALL the time. 50% of what I order get canceled.. Never had this happen only from this company. Also they send USED, WORN, DAMAGED items as well. They do not even check the items they send to you. Then charge to return these damaged used items. No quality control..inventory control or inspection of items. Pretty poor service all around.

An item I purchased online was on backorder and after a few months I realized that I never received the item ($9.95). I reached out via the customer service toll free number and I was advised that customer support would get back with me via email. The item shows in their system that it was never delivered and the customer support email advised that they cannot give me a refund due to it being over 30 days. What? The item was backordered for more than 30 days and I never received it. Maybe their customer support is now AI generated? Terrible!!!

My experience has been horrible with Anthropologie. I have had 2 orders that were delivered partially missing items. I had a dress set that one half of the outfit was delivered. I submitted a claim, contacted customer service through chat and calls, I got no response on the claim for a week and no response on chat, waited on hold for over an hour almost every day, no call back. Finally got through on day 6. I was told: "We can't help you get it at a nearby store. We can't get it to you in time for your trip. We can't refund you and see if it's available in a nearby store. Basically, yes we dropped the ball, didn't deliver the order correctly, didn't return your calls and emails and claims, and we can't help you fix it." For the amount of money you’re paying, go somewhere else.

They used to have some of The best customer service around. It has been so terrible lately. It’s a disgrace. Especially being with a price of their merchandise. I’ve been shopping here for over 30+ years and it has gone downhill. They don’t even offer discounts anymore to perks members! If you need to actually speak to a human on the phone, good luck. Takes at least half an hour.

Their customer service used to be so good. However, in the last year, I have encountered nothing but frustration. You will get nowhere via email, so don’t even try. If you want to try and get in touch with a human being, be prepared to be on hold for two hours. They are extremely stingy with coupons, don’t even want to give out the ones that have been earned by reviews or birthdays, and their sales are few and far between. The quality of clothing has gone down the tubes as they try to reach a younger market. Find somewhere else to shop if you want a good experience. I hope you’re paying attention, Anthro!

I’ve been a long time fan of Anthro, but I won’t be shopping here again! I ordered a coat online. Then decided to exchange for a smaller size, so I made the exchange online. No shipping label was sent for this exchange like they said it would be, so I reached out and was told it’d be emailed to me within 72 hours. Nothing. I returned the coat to the store. Still haven’t received the new size, as it hasn’t even shipped yet (and it’s now sold out online). Still no response from customer service, just “wait 72 hours” every time I try. Now I’ll have to dispute with my credit card because they charged me for both coats, and I have neither one. I will never shop here again and will warn everyone else to stay away, too.

Ordered a jumpsuit and received a blouse??? I really should have read the reviews on this website. Seems they are running a scam business where they charge you a higher price for premium items then send you cheaper items and basically take forever to process your returns. STAY AWAY!!!

I placed an order and received a defeated bag. I proceeded to returning the item in which they received on 7th. Today is the 14th and I still haven't received my refund. I'm being told another week. When I placed my order the funds was immediately taken now I have to wait almost 2 week for a credit. Poor customer service this is my first and last order with this company.

Whoever is in charge of this "company's" customer service should be fired. I have been dealing with a missing package for two weeks now. I decided today to actually speak with a rep and not deal with the chat box as I had done twice. Once I shared all the details with the service rep "Dave", he proceeded to scold me for not being patient while waiting on the email confirming the error and when to expect my package. Instead of offering a discount or an apology, I got a snippy response. I have been a loyal customer for quite some time and this experience is putting that in jeopardy. I also suggest using a different delivery service.

I received the wrong merchandise in my online Purchase bag. Took it to the store to return and got treated like I had Switched articles, All I wanted was the skirt which was now out of stock or my Refund. The staff was very rude and crude and I will never go in there again. In store, stressed me out and made me physically nauseous and gave me a headache. Your manager Mary should not be a manager, She has no customer relationship Skills. Online customer service was amazing.

I will never purchase from Anthropologie again. I ordered a shirt and they sent the wrong size and when I returned it, they charged me for the return postage. I even wrote a letter in the return package telling them NOT to charge me since it was their fault but they did anyway. They were out of stock on the size I ordered so they sent another size hoping I would keep it. What a poor way to do business... Scam. Buyer beware!!!

I used to love Anthro but over the years my customer experience has steadily declined in particular with ordering online. My most recent debacle involves ordering a shirt and receiving a crocheted dress instead of the tee which now has gone out of stock so it cannot be reordered. I requested a return label at their expense as this is their mistake not mine and was told I would receive an email in 72 hours after submitting photographs to document their error. It has not been 4 days and I haven't heard anything from them. I should have known better. Even as I was placing the order I knew there was no way it would be a smooth transaction. It's just not worth the time, hassle and effort involved.

Do not order from Anthropologie. They are the most frustrating, unhelpful company to work with. It's difficult to actually talk to a human representative. My first experience wasn't awful. I ordered a $300+ dress and the quality was so cheap. I got a refund: no issue. My most recent experience, I ordered a dress months ago and they delivered a completely different dress but still charged me for the one I ordered. I start an exchange process, but they cancel my order. They still kept my money and both dresses. After weeks I was finally able to get a refund. Months later, they are charging me again!!!

I bought a duvet and sham set using Klarna pymt May 23, sent it back and Anthropologie told me I had an opened case with Klarna regarding this purchase. It was resolved July 8th. Tried to order something online, and Klarna said that I was not allowed to order there even using a credit card until that dispute was handled and obviously you can see the dispute was handled and Anthropologie is doing nothing about it and won’t allow me to order from them and I have an order in process a week ago and they won’t send me that and it’s clearance items and there’s nothing left except those two and they’re going to cancel my order so they can ship it to another customer obviously and anthropologie's dispute center and customer service is really bad. This was handled July 8 And they won’t even let me order through the phone or online with the credit card to Anthropologie. Bad bad bad business.

Actually I would have given them a zero if that was possible. Ordered items online and they said I did not (while looking at my American Express bill), then said I could not have unless it was 3 days later??? Returned that item and they did not process the return so I paid 2 times for an item I did not get. They are difficult to work with and would rather lose customers than make it right. Don’t shop there, highly overpriced and cheap quality as well.

I ordered an item and the tracking information they provided to me did not work. It continually said "no information available". The delivery date came and went so I called and was told the shoes would arrive in 2-3 days. Still no delivery. I can see some tracking history of the package, online. It is saying delivery, today, 7/18/24 but the package is in Peru, IL which is 4+ hours from where I live. There is no way it is going to get to me on TODAY. When I called customer service about this she said "oh the package was delivered already this week". There has not been any delivery made to my house this week! I have been home and would have seen the truck arrive! Complete SCAM company. I will now work with PayPal to get my money back on this purchase.

Do not order from this company. Basically stole my $250. Ordered a pair of jeans on clearance which means final sale - not a problem as I know my size. Well … they shipped me a totally different size from what I ordered. Because they were final sale I can’t use the online returns process. I contacted customer service 3 times by phone, by email and by chat. Each time they said, "No problem- we will sort this out and contact you within 3 business days." Well I never heard from them again.

My Mum ordered some terracotta pots which arrived shattered. Blind man Freddy could have done a better job with his hands tied behind his back whilst holding his breath under water!!!!! The people were lovely to talk to online but again and again I got ignored as to when I would receive my money back. Do yourself a favour folks!!!!! Simply don't use them!!! Disgracefull!!!

Horrible customer service! Not responsible for the shipment and tracking information. My package was lost and never was shipped/delivered and they were not even able to provide me with neither the tracking information nor any refund.

On June 22, 2024, at approximately 1:30 PM, I experienced a troubling incident at your store. When I approached the counter to pay, none of the other employees at the other counters, who were not busy, acknowledged me or offered assistance. Eventually, Sujan, who is five months pregnant, offered to help. During the transaction, I asked to order an item online as it was not available in my size. Sujan discovered that there were two pieces left in the back, contrary to what the fitting room attendant had told me.

Ordered an item that was said to ship in 2 weeks. Six weeks later it has not arrived. In that time I have moved so I contacted Anthropologie to change the address. They stated that they are unable to do so and I can reorder the item with the updated address but the item was sold old on the website, so my only option was to cancel the item and buy it when it comes back in stock. Come on Anthropologie… Please get some organization!

I ordered a $250 dress for my brother’s upcoming wedding. When I received it, it had a tag on it, but it was extensively stained and very clearly previously worn (multiple stains down the front, dirty and stained around the bottom where it hits the floor). I contacted customer service with pictures to see if they would expedite ship a new dress to me prior to receiving my return as I received a damaged product and needed to get the dress hemmed prior to the wedding, so was starting to get time crunched. They agreed and told me it would ship in 1-3 business days and be delivered 1-2 days after that and that I would receive a notification when it shipped. This was last Friday.

This is a bad company. I ordered 8 stemware glasses for a wedding gift. 4 arrived before the wedding (all good). The other 4 arrived 4 months later with no bubble wrap and 3 were broken. Will never do business with them again.

I recently purchased. Pair of sunglasses and purse as a gift in-store. In-store they provided a case that came with the glasses. A mutual friend liked the sunglasses so I ordered a pair online. They came with no case. Just wrapped in a scrap of bubble wrap loose in the box. After wasting an hour chatting with customer service I was offer to only return the glasses, period. How is that customer service. Zero help. Zero consistency. Zero customer service. I’m keeping the glasses because my friend wanted them. If it was just for me I would return the glasses and never return to Anthropologie again. I still will never shop with them again.

Anthropologie in Bakery Square Pittsburgh is one the worst stores and the associates are not trained to well on returning items. Well neither is the online customer service either. If you return something that was purchased with a gift card you do not get a new gift card right away to use. You have to wait 2 to 3 days before you receive that gift card for your return in an email. Which means if you are at the Anthropologie Store and you are returning something you purchased using a gift card and want to use that return amount to purchase something new that day your out of luck. That is right, you have to wait 2 to 3 days for Anthropologie to send you a reimbursement or gift card in an email.

Not sure what Anthropologie is thinking but they apparently don't have any interest of keeping customers. I ordered some curtains and curtain rods - not on sale, no promotion going on - so not likely a matter of being "sold out". The order went through fine, got the order confirmation and said when it shipped I would get another confirmation. Didn't hear anything so checked on my order status. It had been cancelled with no explanation given - and no email was ever sent to me letting me know.

Seems I am not the only one had horrible experience with Anthropologie. I brought two pants in the beginning of March, was applied for exchange and sent back. Since then I never hear the news. After three times reached out with their customer service and UPS follow up, I learned the UPS never receive the package. I contacted with their customer service again and finally get the refund to processed.

Horrific experience. They canceled my order due to lack of stock. I placed a new one when I was told they had it in stock. That got canceled because they claimed it wasn't in stock. This happened three times. They raised the price and suddenly they have tons in stock. I contacted customer service about honoring my order and they told me that I should just place a new order at the increased price ($50 more than previously priced). They couldn't care less about their customers. I proved I placed about $750 in orders in the last month alone and they just didn't care. Done with them.

I ordered a dress on Jan15 and it was shipped on Jan 18 but it never made it to my address. It showed me a delivery date of the same date when I tracked. I ordered it for an event on Feb 2. I called customer service and all she said she was sorry. Very annoying. If the system let me know that I was never going to get this dress, I could have ordered another one.

I have been shopping with Anthropologie for years and it's rare that I don't encounter an issue. Damaged goods, canceled orders, wrong size sent... I once received someone else's order. They initially promised a refund, but the items I actually ordered were no longer available. The refund was never actually processed. After maybe the fourth contact requesting the refund, they asked me to send the incorrectly sent items back. Never got the return label in my email. A few more interactions and I finally got the return label.

I have purchased a dress and pants on the web. When the item arrived the sleeves of the dress were too narrow and the pants were too big. Not what it looked like on the picture. I started a return processes and I chose to bring to store for free return (I have completed the return online and had a scan ready). I went to the store on NY at 195 Broadway Manhattan NY. I came to the register, gave them the scan and all the items (still in its original packaging). The sales associate stated that she won't take it because the item was on sale, even tho it was already done and approved by company own website. I was embarrassed by the store employees when the stated "we will do you a favor and exchange". I did not need any favors. I needed to return an item that was accepted by the company. Only after I said I will call the Police to come and resolve this, they decided to take what was should have been done.

I placed an order 10 days ago and it STILL says the order is processing with no update on when it will be done processing or sent/delivered. I ordered items I hoped to wear on a Christmas trip and figured ordering mid-November would be plenty of time. But nope! Now I am not sure if the order will get cancelled or ever arrive. This place has become entirely unreliable. Used to be a good store with fast shipping.