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They are making money charging for each return and then making interest on holding your money for weeks after receiving their product back- USPS send received emails on tracking which I sign up for. When you contact their customer support they say it’s still in transit, the app doesn’t update the shipping on returns and they’re making a fortune out of shady business practices. There are better brands out there that don’t charge return shipping and refund when item is received.
I had placed an order with this company. I waited for a few weeks because they kept saying my merchandise was on back order then I received a email claiming that my order was delivered by Laser service. I’ve been home all day. There was no package delivered to my home and you can’t get in contact with anyone from Laser service to find out what’s going on with my package and when I called Anthropologie all they can tell me is that they’re going to refund me and they have yet to refund me my money back. Making me wonder if this is a legit company.
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I have been trying to return an order that cost me $635 total. After taking several steps to return the order, I have still yet to see a refund. Customer service does not even look into the tracking number and just says it will be refunded. Been working on this for 2 months. Returned the product with their shipping labels but no refund. And I don't think I will ever get it either.
Anthropologie has the worst customer service for a brand that charges so much for an ok quality products. I’ve had to encounter unfortunately their customer service twice for an item I returned via mail and an item that I’ve never received. For the first issue, it took them two months to refund the money after contacting their VP of customer service; for the second issue, it’s still ongoing for an item I’ve never received.
The tracking company asked me to contact the seller ASAP, if I hadn’t received the package within two business days. I contacted Anthro even after the shipping company claimed this package as lost. They’re still not refunding my money. It is unbelievable and I hope you guys don’t have to deal with their customer service for any of these issues ever. This basically got me cold feet not to shop from them again. They need to revisit their customer service regulations. They’re basically not willing to refund money and trying to stall as much as possible not to resolve your issue.. They told me tracking still said it is in transit whereas on my end it says it’s been delivered to NA which is not the destination. I ended up disputing.
I recent went to Anthropologie in the Rockefeller Center area and for the first time purchased me a beautiful pair of pajamas. They were sold separately and cost me $150.00. This is definitely on the high end. The colors and design were so beautiful I just said this is what I will buy. I washed them and they shrunk. Unbelievable at this price point that they were not pretreated for this to not happen. I am very very disappointed. Will never purchase another piece of clothing from them again. I have pajamas that are from $10.00-$40.00 and nothing ever happened to them. This is shameful...
3rd party vendors did a shoddy job of assembling, was always loose and wobbly daybed. Given the hassle, I kept it, and recently learned from my handyman they left a whole row of bolts empty. No recourse for the exorbitant price outside the window.
Placed an order for a dress on November 26th. Got an email shortly thereafter (November 27th) that the order had shipped. Checked tracking for a week and the order remained in "awaiting carrier pickup" for a week. Called customer service who assured me it was in transit. Called back a week later as the status of the order had not changed and they told me the package was not in transit and they had no idea what happened or where it was. Told them I wanted the item I ordered shipped out asap as I had purchased the dress for a special occasion. After much back and forth and getting a supposed supervisor involved they agreed to ship a replacement as fast a possible. It's now December 16th and the replacement order still has not been shipped. Absolutely brutal and will NEVER buy another thing from this company ever.
Anthropologie provides a return code you are to scan at USPS. After following their directions Anthropologie claims they haven’t received the package and they cannot trace their own scanning system. I am not an internet shopper and this company gave me an unfavorable experience. I will take this as an expensive lesson and NEVER use this company again.
I bought an Anthropologie gift card from a discount gift card retailer and used in for an online purchase. Ultimately a couple of the items did not work so I returned them and received an e-merch credit. Later the card I used was reported as fraudulent so Anthro put a hold on my account. I didn't know there was a hold until I went to make another purchase (from Free People who is owned by the same company as Anthro) and the order was cancelled immediately. Once I got in touch with the company, they told me what happened then released the hold. What they DID NOT tell me was that they clawed back the entire e-merch credit, even thought he credit was MORE than the gift card I used. So basically, Anthropologie would rather STEAL from a customer then keep one.
This company sells beautiful, high quality items in store. However, if you make the mistake of ordering something online and it doesn't arrive (happened to me twice now), their customer service is horrendous! Just trying to talk to a person is impossible, then when you leave your number they will call back, but it will go like this, "My name is Barimchi and I can't hear you so you'll have to call back." That was my exact call. Stated super fast, the only reason I knew her name is Anthropologie sent me a survey to see how she was doing. LOL right?? I could hear dogs barking and people laughing in the background. This was 3 hours after I had waited on hold for 30 minutes and left my number. In other words, we are not helping you. My daughter has had the same experience. We decided we are done with this place, we can items just as nice at other stores. Enjoy the stores if you wish, but NEVER order online.
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