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I’ve been a loyal Anthropologie shopper for years. I loved the store and their unique items. I never had a bad customer service experience until today. I enjoyed shopping at the store because of the great customer service, but since my bad experience I will no longer shop there. I tried using a birthday coupon and was told I couldn’t use it because it’s not valid on the items I wanted to use it to purchase. Customer service was rude and even the supervisor I spoke to was rude. As a customer I’m expected to know which items it can be used on and which ones it can’t.
This seems silly. Why should I have to keep track of all of this information? It’s not easy to find anywhere on the website or on the item you are purchasing. After reading all the horror stories about gift cards, being taxed on shipping and not being credited correctly when items are returned, I am no longer loyal to the brand and will spend my money elsewhere. Great customer service is everything, and I am disappointed Anthropologie has let me and so many others down.
Placed an order for some kitchen utensils and table runner mid-December, by end of December the package still had no tracking info #UPSfail. However, I sent an email to Anthro asking to check on it but instead they cancel the order and issue a refund, which was not my request, and made no effort to offer submitting a new order. I sent two emails over the next two days inquiring how to repurchase as I bought on sale and didn't receive a response. Hence the final email to cancel the entire order including backorder items. I stated my disappointment in my email and all I got was a 'sorry to hear that'... so I called this time. While the woman I talked to was very nice, it was just more 'sorry to hear that'. Then after I stated I worked for a major CGP and would never respond to my unhappy consumers this way she finally asked 'what can I do to make this better?'.
Anthro customer service here's a tip, provide some make good option to your consumer vs. asking them for the answer!!! She finally offered to send me a 20% off coupon that expires in two months (really an expiration date that close???). She did offer to resubmit my order at the original cost, which I declined because I am done with Anthro. I've dropped some serious cash in that store in the last couple years and I'm done! The retail margins they make on their products are on the high side so offering some type of discount to make your consumer's experience shouldn't be such a teeth pulling activity. I'm completely disappointed... #doneshoppingAnthropologie
I received a $125 gift card from my mom and placed an order that totaled $127. I used PayPal to account for the extra $2 but upon getting the Anthropologie shipping receipt noticed that my PayPal shipping address was incorrect. It went to my previous address as I just moved the month prior. Immediately, I called customer service but got no answer as it was after hours so I messaged two different departments. Both times I received messages back the next day saying once the order is submitted it’s final and that no changes can be made. The thing is, I entered my correct mailing address on the Anthropologie order but somehow the $2 PayPal charge caused the entire order to default to the old address.
I take personal responsibility for the error in address; however, it’s quite ridiculous that a change can’t be made immediately following the transaction. Both customer service reps referred me to the shipper, On Trac, who is absolutely useless. I tried calling them repeatedly, at the number given to me by both Anthropologie reps. They never answered the line - not once. I filled out an online request to reroute with On Trac 3 days prior to delivery but never received a response until the day after it was delivered to the incorrect address. In that response, they informed me that they couldn’t do anything as it had already been delivered. As soon as I received notice of delivery, my husband (a USPS driver) was in the area and went to our old address, which is still vacant, and although On Trac stated it was delivered, there was no package there. He even checked with our old neighbors but it was not there.
One silver lining is that a single dish towel was on back order. UPS sent me a notice that they were delivering so I was easily able to reroute that package and I received the item. Very simple. I used to love Anthropologie but after this experience, I will never order from them again. I made sure to let my mom know, too, so that she doesn’t waste her money as the package never arrived nor have I received any correspondence from them to help remedy the situation. In this day and age of Amazon Prime competition, using sub-par shipping companies to fulfill customer orders won’t fly and Anthropologie needs to step up its game. This whole experience was an utter waste of time and money and from seeing so many similar reviews on here, I would take my business elsewhere until they can figure out a way to take better care of their customers.
So disappointed by the whole experience of trying to order some products from Anthropologie.com. After placing order I received a text message from a complete stranger asking if I have her package. Yes, in fact our orders have been swapped and now my personal information including address and phone number have been given to a stranger.
Called customer service on two separate occasions to try to resolve and make sure I received the items I ordered on Nov 30th before Christmas. Upon my first call to customer service (12/5) I was told one of my items is now out of stock so I’m out of luck but they will place a new order for the other item in the order. Okay, I will get my refund for the portion that is out of stock and still get the other items. I was sent a shipping label and had to go out of my way to bring this other person's order to the post office to return the incorrect items I received back to Anthropologie.
Never received any order or shipping confirmation for the replacement items and still have not received refund for out of stock item. After calling in a second time I am done with the stress and hassle and request a full refund of the order as it does not appear I will be getting my replacement items as promised and customer service rep tells me it is has been processing for a week with no indication of when it will actually ship. Still have not received any replacement items or refund for an order that was placed in November. Very frustrating to be dealing with this before the holidays and I will not be purchasing from Anthropologie again after this hassle.
Bought a winter sweater in fall 2017, 3 months later wore it once washed it per directions on label and the thing literally unraveled like cheap carpet from Home Depot. I went back expecting no problems at all. After all we sign up for the Anthro card to avoid problems like this. The store manager said she couldn’t do anything because it was no longer in their system. WTF. THE THING IS 3 MONTHS OLD! Ok...Then an awkward silence, they sent me on my way. They basically stole my money. I went online to their return policy website, which clearly stated if you have a failing item no questions asked, WELL THAT'S A BIG LIE!!! Anywho, no shopping there ever ever again. I feel taken, especially since we pay a premium price to have a good return policy. Not to mention their clothes have significantly declined in quality, but the prices stayed the same. Hmmmm… Maybe H and M doesn't seem so bad...
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Tried using a gift card online, however the pin code tore off when I was trying to reveal it. Customer Service said they have several calls a week about this problem, but they are unable to help me. I have the barcode, but still they would not help me. They told me I "might" be able to get it swapped at a store. If I am unable to swap it, Anthropologie got their money and they don't care if I can use their card!
I created an account 4 years ago when I purchased something, so when I ordered recently, I logged in, and breezed through checkout. I noticed when I got the confirmation email that the shipping address was a previous residence that I have not lived in for over 3 years. I immediately called customer service. Waited on hold for 35 minutes, only to be told they could not change the shipping address, nor could they cancel the order! I was told to wait for the tracking number email, then call back and they would re-route the shipment. A day later, I got the shipping tracking number. I called back, waited on hold for 45 min, only to be disconnected. Called back and after another 30 min of waiting, the representative told me that they could not change the shipping address because they sent the package USPS.
The best they could do is wait until the package was returned to the warehouse and cancel the item then! What?! So after 1hr and 50 min of waiting, I learn that they could do nothing. What kind of e-commerce company can't change a shipping address, let alone cancel an order right after it is placed and 24 hours before it is packaged and shipped? Who knows whether I will ever see the items I bought or ever be refunded. Unbelievable. I'll never shop at Anthropologie again.
I received a DIRTY kimono that was over $150 - it arrived with the entire top of the bag open and it was literally delivered hanging out of the bag on my dirty porch. I contacted "customer service" to get the runaround to finally be told they would refund my money after I asked for a discount to get the item professionally cleaned. NO RETURN LABEL was enclosed and I don't have time to be bothered. My parcels simply don't arrive OPEN and damaged under normal circumstances. I received no email about having to return the item. NONE. So 30+ days later I get a rude email from them stating my account is RESTRICTED for "nonpayment" for the item I was not asked to send back. In fact, I spend THOUSANDS there a year and also a free people... To be treated like this and cut off with NO WARNING is inexcusable.
I contacted them via email many times to get lies and they cut and pasted their standard response telling me that's the email message I received after I had already sent them proof of what I actually received which was not what they told me even after my fwd email was evidence. They didn't even forward the message they claimed I received but just pasted a generic message in an email back to me stating the block remains until I pay them. Guess what? I'm done. I won't be treated like this as a high spender at a store. These people are awful. They act like they are a monopoly and you will steal beg and borrow for their clothing. Nope... Looks like I'll save myself thousands of dollars a year because I will shop elsewhere.
I refuse to be treated this way and have had it. Mind you, recently I've had problem orders be it poor quality or arriving damaged... Or without tags - used. Do yourselves a favor. Steer clear of this place. They are rude, they offer no customer service, they ignore emails where you provide proof of your claims, they do nothing but run people off. I won't need clothes for another year anyway. I'm good. Screw you Anthropologie... Go ** your other customers over and have them hovering over a barrel to get back into your door to give you more money... It's a stupid matter, you lied, you then ban me from your website which ultimately robs you of thousands of dollars... Lol. You're idiots.
I’ve ordered from Anthropologie many times and pretty much every other order has an issue. I’ve had at least 3 (separate) items arrive broken because the item whether China, ceramic, glass had simply been placed in a box. No other packaging whatsoever was included not even another piece of cardboard to stop the item moving. I've been sent completely different items to the ones ordered for - example a huge metal lamp shade instead of a Beast's feast platter, with the delivery note inside the box stating it’s a Beast's feast platter. All sorts of random clothes. When you get mail the customer services no ever gets back to you. POOR, POOR... POOR. Properly fed up - won’t be using again.
I go to checkout and get all the way through payment and then I'm told nothing in my cart is available anymore, in 2 minutes all 15 items were bought because their website doesn't reserve even for a second, things you are currently in the process of buying. What an absolute disappointment. Also Anthropologie quality has gone way down, it used to be amazing and not anymore.
Bought a piece of furniture, returned it and instead they refunded me for a piece of clothing bought on the same order! I'm out $1500 and cant get anyone who isn't rude to help me over the phone! Said it was refunded correctly, and my card was refunded. It wasn't. Now I have to wait and dispute it with my credit card company. Over the top rude customer service and no response to my emails. Even though they are open seven days a week. Use to be my favorite place to shop and spent thousands per year there. I'm done!
I returned an item that I previously ordered from you in July (see attached screenshot). I returned it soon thereafter due to the poor workmanship of the garment. That order date was July 15 & to this date, 9/13 I HAVE STILL NOT RECEIVED MY REFUND! I called Anthropologie on August 14 & spoke to your customer service department. I was assured that I would see the refund within 72 hours. Still NO REFUND as of today! I called your customer service department once again & Keisha told me it "got stuck" whatever that means. I asked Keisha for her name & she was very disrespectful because I asked for her name. Her reply, "Why do you need my name" very snottily. I told her it was just good business practice to inquire the names of who I spoke to & the dates.
Update: I just received an email notice that there was a return given. It's still not in my PayPal account though. After all of this time, it would be good practice on Anthropologie’s part to at least return the shipping charges back to me but NO! Last year I ordered a white top & it was sent to me completely trashed. It had gray to black stains all over it as if it was drug on the floor of a warehouse. I couldn't believe the awful condition it was in. I called & informed your customer service dept & they were going to give me a 20% credit on a future item. When I tried to use the credit, I was given a series of emails denying the credit pretending as if it never happened... even though I forwarded that person the emails of the credit. Unbelievable!!!
It's very obvious that you don't care about the consumer. That's been displayed to me again & again. I'm going to spread your inept & bad attitude as well as awful service as much as I can over social media. That may mean nothing to you but I hope it makes an impact to drive consumers away from you & your site. Hopefully they will purchase their items from a site that is worthy because certainly you’re not.
I saw two dresses online that I liked and I saw that they were available at the Bloor store in Yorkville Toronto. I didn't have the time to go to the store as I was leaving for vacation soon so I ordered them online. To my surprise they were not shipped from the local store but from the US and they did not arrive together but separately so I had to pay duties of $72 for a dress that was $134 which I found later was on sale at the Toronto store for $99!
Then I had to pay another $97 in duties for the second dress which was $190. I couldn't believe it. When I placed the order it presented as though it would ship from the Bloor store, nowhere did it say it was not coming from there but from the States where I'd have to pay outrageous shipping and duty charges. I called to complain but got rude and abrupt response simply stating they ship from a distribution center and can't do anything about the duties. I will never shop from Anthropologie again. I am beyond disgusted.
I bought a chair from Anthropologie online, the first time I had made a purchase from the USA, and I had high expectations, given the well-known American emphasis on customer service and the fact I was spending several hundred pounds. Sadly this was without doubt the worst example of customer service I have ever come across. Firstly they sent the wrong chair. An honest mistake I assumed, confident that, as with any other normal decent company, they would take it back and send me the correct one, at no cost to myself, or - if that wasn't possible - fully refund me. Lesson = they are not a normal or decent company. Firstly I was told the chair I had bought and paid for was no longer in stock. Disappointing, however nothing as to what came next. Turns out it's against their policy to come and collect their own goods, even if wrongly sent. Instead I was expected to pack the chair up again and organise a courier to collect it, at my own cost.
After several emails and phone calls, and much stressful haggling, they finally agreed they would refund me my shipping fees once the item was returned. However, as if to rub my nose in it, when I eventually received a cheque in the post, not only had my shipping fee been converted into dollars - to my financial detriment - but (because it was a foreign cheque, which costs a British bank to process) I received only a portion of the refund, after bank charges had been deducted. In sum, they made a mistake with my order - yet at no point did they take responsibility or try to make my life any easier - the opposite in fact. Never again!
I live in the UK and bought a side table from Anthropologie. The table had a defect on the top so I emailed Anthropologie and a replacement was sent. I tried a number of times to get Anthropologie to collect the defective table but my emails were ignored. Eventually I received an email asking me to return the table. I gave two dates for this to be collected and on neither date was it collected. More mails to Anthropologie and I gave another date (today) and again no sign of this being collected.
I have had a huge box stuck in my house for two months. I told Anthropologie if it wasn't collected today I would dispose of it, and they had the cheek to say they will bill me a second time. My credit card company said to keep emails as proof, as if billed again the card company will raise a dispute. I think two months with a huge box stuck in my house is being pretty patient. I should charge them for three days loss of pay and storage. Dreadful company, never again.
I recently moved from Arizona to Florida. I've been a customer of the Anthropologie/ Free People /Urban brands for years. When I placed an order for a Christmas gift in November, it was accidentally delivered to an old address. I contacted Anthropologie when it was in transit, but they were unable to intercept. Afterwards, I asked for help retrieving the package, and they said they were unable... so I disputed the charge with my bank and got it reversed. I then drove to my closest store, and bought the items again, since they were to be a gift.
This weekend I placed another order online, and Anthropologie cancelled it... stating that until I pay for the disputed items, all future items would be canceled. This is a piss poor way to do business. I didn't receive my items, and replaced them at myself. So their customer service solution is to prevent all future orders over a $70 charge. The order I place this weekend alone was more than that, and doesn't even reflect my purchases in store or with your other brands. The cut off your nose to spite your face is adolescent at best.
The clothing in the store is cheap and probably something no one would wear or want. There are no smiles when you come or greetings. My encounter with short manager was awful... She must be having a bad day. The store was almost void of customers... The entrance is dirty and the rug stained from mud. The manager is hard to understand because of her speech patterns. Trying to return a defective item was a nightmare and her treatment was VERY unprofessional. When asked who she was, she replied in a harsh voice, "THE MANAGER." She kept shoving the policy stand in my face. BayBrook Mall.
I ordered a set of 3 bowls, one of which arrived broken due to poor packaging. I tried contacting the retailer 3 times and did not receive a response. I then wrote a negative review of my experience which was not posted on their site. Would not recommend this company to anyone.
After placing an order the money was immediately debited from my account. Yet I did not receive a confirmation email. A week later and still nothing. I sent 5 messages via the website and email yet nobody responded. I contacted my local branch who said that this level of care is 'typical' and that their customer service is 'appalling'. I couldn't agree more. Eventually I received an email saying I should 'rest assured'. They had looked into it and I should not worry as the order had already been received by me. Looking at the dates they claim it was received two days before I made the order?!? Impossible.
Following a phone call from me to customer service they claim that after placing an order you do not receive confirmation of this for a week 'because of the weekend'. They also claim emails aren't responded to for a week because they 'literally have thousands a day'. I have never felt with such appalling customer care. I have wasted a considerable amount of time trying to resolve the situation. As it stands the money has been debited from my account yet I still don't have an order number, or the goods I paid for. As far as I am concerned this is theft and have notified my bank and trading standards to express this. Zero stars. Worst customer experience ever.
I never received an item I ordered. So I sent an email to Anthropologie stating such and was informed that they can only assist with lost/stolen items within 30 days of the shipping date. I explained that I live overseas working for a U.S. diplomatic mission and that all mail is received via a DPO (diplomatic post office) address. Packages often take 3-4 weeks to arrive, if not longer, so I would never fall within the 30-day window. I was given no choice but to dispute the charge with my credit card, as I never received the item.
Shortly thereafter, I received what I considered a rather threatening email from their disputes department, stating that I am no longer welcomed as a customer of Anthropologie and that all future orders I place will be canceled. In the span of the past 15-20 years, I have been a solid customer who has likely spent thousands of dollars at their store, but they are now going to forever lose a customer over $65, and over something I never received! Really atrocious customer service. In the future, I will be certain to give my business to companies with solid reputations in customer service such as Amazon, and those who know how to deal with Americans living overseas and how to treat those who keep them in business. Surprised this company can survive in today's competitive market with this behavior.
I have had so many issues with them, but I'll limit this to the most recent one. Against my better judgment, I ordered three pieces of furniture with a total price $6,588. Not cheap. The system showed the pieces as in stock and ready for delivery within a few weeks. About a day or two after I placed the order, they were suddenly out of stock and would be for many, many, many months. The worst delay would be for a bed, so it's not as though they had a sudden and unexpected pile of orders in two days; their system had just lied. I also found similar pieces on another website for about half the price available to ship immediately.
Anthropologie offered me a discount, but then only applied that discount to two of the three pieces. They said that they hadn't applied the discount to the third piece because it was ready to be delivered; meanwhile, I had never been told that or contacted for delivery. Another of the backordered pieces, a small table, is FINALLY in stock months later. I called to schedule delivery and was told that delivery was scheduled by the week, not by the day. I was told I would need to sit at home all day, every day, for a WEEK to await delivery. I am unable to schedule an entire week to sit at home; I was told that the item can never be delivered unless I plan to devote an entire week of my life to it. It's just a small table. This is senseless.
I ordered a gift for my girlfriend for Christmas. Item showed delivered but there was no box outside my door! Emailed them and they stated they would be willing to refund or replace the necklace. I told them it would be too late to ship a replacement before Christmas so to just refund my money. A month goes by and I never received a refund so I email asking about my refund. They claim they never received my email asking for a refund and they have a policy that if you don't respond with 30 days you're out of luck. I have proof I sent them an email 1 day after they emailed me and they conveniently told me "that doesn't show in our system". They stole my money by refusing to issue a refund and claiming they didn't get my refund request. Currently disputing the charge with my bank. Will never buy anymore gifts for my gf and sisters from this place as it is a crummy business.
I had a very frustrating experience with ordering from Anthro. I ordered a product and they sent me the wrong one because what it lists on the website under sizes/color does not correspond to what they have in stock (so if you click "gold" you'd get "copper" or something like that). Well I called and they said they'd send me the right item this time, but they sent the same one from before. Called a 3rd time, talked forever with the person on the phone so it seemed certain that they would send me the right item this time. Waited for weeks, never got anything. Called again. Turns out - that person never even placed the order! And now the item I wanted was out of stock. So I am stuck with 2 of the same thing... which I didn't even want in the first place.
Anyway. I posted a review after I got the wrong item the first time around. And all that ever came up on the website was the star rating... None of my text was there. Well after I went through all of that crap I just talked about, I created a new account (since I couldn't edit my review which is dumb) to post an update and warn people about what they should order and that review never even showed up... not even just the stars. So I think Anthro filters reviews and doesn't post the negative ones which is bs.
I used to consider Anthropologie to be a high-end store, along the lines of Neiman Marcus for instance. I now see firsthand why this company’s sales are plummeting as “the chain has been struggling to connect with customers,” according to The Washington Post. I recently experienced the worst customer service and shopping experience EVER from Anthropologie and its parent company Urban Outfitters should be embarrassed!
On May 8, 2016, I placed an order for the Nira Dining Table, after reading a 5-star review (which I now question the validity of) on the company’s website. Several weeks after the order was placed, I received an email that the table’s 2-4 week anticipated delivery time was delayed. Considering that I had already disposed of my old dining set, in anticipation of the new one, I decided to wait. Unbeknownst to me, the table would not come for another 17 WEEKS! Not to mention, the table arrived damaged! After being assured by Anthro that a replacement would be a quick turn-around, I opted for an exchange.
The new table arrived weeks later with similar defects. I realized that this was simply a poorly made piece of furniture that Anthropologie should ashamed to have their name on. The “white glove” delivery guys could not get the legs to fully attach to the table’s 300lb top, (presenting a serious safety issue); the table top was pulling away from the sides leaving an exposed raw edge that was so sharp it could slice a finger; and there were several chips in the table’s surface and glue filler everywhere. But this isn’t the worst of it….
The delivery company that Anthropologie used “Metropolitan Warehouse & Delivery Corp” was so unprofessional (just google their reviews). On the scheduled day of delivery, the company was a NO SHOW/NO CALL! On the second attempt, the driver did not show up during my designated window of 1:30-5:30 pm. I received a call at 7:00 pm from the driver at which time I explained that I was no longer at home. I contacted Anthropologie expecting them to handle the situation on my behalf but was instead instructed to contact the delivery company myself.
It took nearly a week and two emails for the delivery company to contact me regarding rescheduling delivery. When the second table arrived damaged, I refused acceptance and the delivery guys were none too pleased—even initially refusing to take the table back (as if I was inconveniencing them and their other deliveries for that day). I had to call Anthropologie and let them speak directly with the delivery guys to get them to remove the item. Did they really expect me to take off another day of work for them to “possibly” come back?
After this entire ordeal, I called Anthropologie and asked to speak with a manager and was referred to Jenessy **, to whom I expressed my utter frustration with the furniture quality and delivery company. Ms. ** offered to “price match” another dining table and even took time to peruse Anthropologie’s website with me to aid in my selection. I settled on the only other wood dining table that was commensurate in size and style.
Shortly after our conversation, I was contacted by another Anthropologie associate, Carol **, via email and informed that there was a miscommunication and I would have to select a table that was the “SAME” price or they could extend a 20% discount on the table of my choice. Not only was this offer vastly different from what I was told over the phone earlier that day, but to add insult to injury, the 20% discount was currently being offered as an online promotion open to the general public.
I told them to refund my purchase and expressed again my dismay, in writing, letting them know that a company of this caliber has to realize that it's highly deceptive to extend an offer to a customer and then retract it. A few hours later, I received another email from Anthropologie that contained a $50 Gift Card issued in MY NAME and a phone call from Ms. ** who apologized and asked if I had received the email gift card. People, I kid you not here… are you ready for this? When I tried to use the gift card, it was declined. In true Anthropologie style, I was informed that it was issued to me by mistake. Despite, Ms. ** contacting me personally to let me know that the gift card was issued, it was done so by mistake. However, the manager did offer me a 25% discount if I wanted to continue with my purchase.
I thought this had to be a cruel joke or something. They couldn’t pay me to ever shop here again. Buyers Beware! Just because a store has high-end looking items and high prices doesn’t mean they have high standards. P.S. I wrote a (very short) negative but honest review about this table but Anthropologie has refused to post it. There is just a single 5-star review for this item. Very unethical practices!
I ordered two rolls of (expensive) wallpaper to cover one wall for our nursery. We hired a contractor to prep the wall and hang the paper. Both rolls had red ink stripes which were defects from the printing process. We tried to work around the damaged areas, it turned out that the two rolls also did not match each other in ink colors/intensities although they were supposed to be the same. We were left with half a wall done, covered with strips that didn't match.
I called Anthropologie and had to talk to 3 people (only one of whom apologized for the issue), finally they agreed to give a partial refund and send out two non-defective rolls. They arrived yesterday. I had the contractor out again today. These rolls look good in that they don't have red stripes and match, but once he started to try to hang them it was discovered that the width varies and it is impossible to match them side by side! They are cut wavy and thus vary in width vertically! So, again we have paid someone for their time and have half a wall done, and it looks like crap!
I called Anthropologie again and talked to 2 people (no apologies without prompting), they said that all they could do was refund the rest. Um, that doesn't fix the fact that I have half a wall, have paid for contractors to come out twice, I can't just put the wall back to the way it was. This is so wrong. And I asked how she was going to make sure they stopped shipping what is clearly a defective product, she didn't really have an answer. So, there's clearly no quality control, there's no standing behind their products, there's no taking responsibility, and there's definitely no concern that people are spending time and money to use their expensive products, and then left high and dry. And, they'll just keep selling the same crap so I'm sure that other people will be dealing with the same issue. There is so much wrong here, all I can say is that I won't be shopping here again.
I love Anthropologie, but their customer service is horrendous. I returned two pairs of pants over a month ago. The following month my credit card was charged for the pants because my package wasn't received. I contacted customer service explaining I mailed the pants and I am no longer in possession of them. Anthropologie refuses to believe a package could be lost and has not reimbursed me. Thankfully, my credit card has credited me for the refund. Their unwillingness to credit me has really tarnished the brand.
I did finally hear from Anthropology and they credited my card the difference. Just a shame I had to go to such lengths to be extended simple customer service. Hope they get their customer service dept up to level of other retailers offering online purchasing.
2 stars notation, satisfied with the results of my review. Dissatisfied I had to take so much of my time to resolve.
I have spent several thousand dollars at this store online the past 3 months furnishing a new home. After my last purchase, while awaiting the arrival of the merchandise, I noticed a sheet set was now for sale at a lesser price. I contacted customer service. They didn't even read my email and said they can't "coupon stack." I resent email restating problem. 2nd email says "we cannot coupon stack." I wrote back telling them I just wanted a credit or adjustment to my credit card and please forward to a supervisor. One week later... NO RESPONSE!!! (Had similar problem at OVERSTOCK.COM and was resolved in one day - they honored lower price!!!) Was that too much to ask of Anthropologie? Apparently, yes and this is one customer with discretionary dollars who will take her business elsewhere!
I love Anthropologie, the store, the clothing, it's all great. But their customer service is the absolute opposite. My sister bought me a $100 gift card for my birthday. I didn't get a chance to use it right away but about two months later I went to the store to get something with the gift card. It was an e-gift card, so I gave the checkout girl the card number and she tried a couple times but it wouldn't work. She called up to find out what the problem was and they said there was no money on the card as it had been used a few weeks prior. I hadn't used it and neither had my sister. They told me because it was an e-gift card (and not a physical card) it was possible that it was hacked and used. Wonderful. They told me to call customer service and file a claim and they would issue me a new card. So I called customer service.
The woman I spoke to said she was submitting the claim and I would hear back from them within 72 hours. I called back over a week later when I didn't get any response. This time the woman I spoke tried to look up the claim and said nothing was submitted. She said she and her manager are both submitting a claim and again told me I would get a response in 72 hours and they would mail me a physical gift card. It's almost 2 weeks later and still nothing so I called again. This time I was told they don't have any information on my sister's account so they can't help me. So I'm out of a gift card. They also told me at the store that if I paid for the purchase, once the claim was filed and I got a new gift card number I could just call and they would refund my credit card and put the payment on the gift card instead. So I'm out of that as well. Thank you Anthropologie.
I went into my local Anthropologie store a few weeks ago. I found a dress that I liked but they didn't have it in my size so I went online and ordered it. I received the package yesterday but was very disappointed to discover that it was completely the wrong dress. Not the wrong size or color, but a totally different dress. I went and checked both my receipt and my account at anthropologie.com. I had ordered an off yellow cafe dress with wooden buttons down the middle. The dress that came in the mail was short, white lace with no buttons. I mean a totally different dress. The weird thing was I really don't even think it was an Anthropologie dress. I looked on the website and couldn't find it. Also, Anthropologie clothing is high quality, what I received was not at all. It was thin, cheap-looking, and just honestly not something Anthropologie would carry in their stores.
I decided that before mailing it back, I should stop in the store to see if they had gotten any more in my size. I figured returning it to the store would be better than mailing it back and waiting. Luckily the store had my size in stock this time. The girl in the fitting room was very sweet. I explained what had happened and she apologized, saying I could just return it here. Unfortunately when I went to the checkout counter to return the dress the girl was rude and unhelpful. I explained the situation. She looked at the dress and said it wasn't one of theirs. While she didn't come out and say it, I really believe she thinks I faked the whole thing. She was very reluctant to refund my account.
After showing her all the receipts and saying that I did order from the official store online she credited by account the price of the dress (I'm still out the $11 shipping fee) but what really bothers me is the way she looked at me, like I was a thief who just decided to take one of my own dresses and claim that it had come in the mail instead of the dress I ordered.
Fraudulent billing of returned items. Currently in several disputes with my credit card company.
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