Anthropologie Reviews

My complaint is about an in-store incident. I had several items slung over my arm while I was browsing, including a dress that I went there specifically for. It was the last one. An SA came up to me and pulled the dress out of my arms and said "Sorry, I need this for another customer". Like, wtf?! How does an employee think that's okay?! I was shocked! No bueno, Anthro! I've been shopping there for twenty years. I live in NYC so I have several options, but this particular store has the rudest SA's. It isn't the first time I had a bad experience.

A few months ago, an SA at the same store screamed at me for bringing a kimono to the dressing rooms. It was on a hanger and it was huge - I had no idea I couldn't try it on. I wouldn't have argued if she told me politely that it was prohibited to bring into a private room. I wasn't trying to sneak it in or anything. It was really weird so I didn't go to that particular store for a few months. But after what happened last week with the SA ripping the dress out of my hands, my goodwill with that store is DONE. A new Nordstrom just opened and I'll shop there instead.

Original Review: March 7, 2018

I placed an order on March 2nd. I paid for the majority of the order with PayPal and a small amount with an Anthro gift card. PayPal has my correct shipping address and filled it in the order but when I used that gift card Anthropologie changed the shipping to an older address. We are a military family and move every few years. We are nowhere near that address. Again though PayPal had my correct address down on my email receipt. Well later that evening part of my order shipped with UPS and when I looked at the email confirmation I noticed the discrepancy with the addresses. I immediately called customer service and spoke with a rep who intercepted the UPS order and changed the address. I asked her then if I should cancel the remaining two items and she said no because once they ship I could call them and they would have it rerouted. Okay.

The next day a shirt shipped from the same order bug with USPS this time. No big deal I thought. I was just told 24 hours prior they could rerouted it. I called again and spoke with rep #2. "No", she said. They can only reroute UPS orders. "No worries", she said. "You are protected if someone at your old address keeps your shirt." She guaranteed that. She said to call if that happens and they would refund my money. Okay. Well it got delivered to old address and I called today and spoke with rep #3. I explained everything and she said they could not help me at all. She said reps #1&2 were both wrong. I asked why they couldn't honor what I was told. She said the only thing that they could do is train their reps better.

Wow! I reiterated to her that I was fully prepared to cancel the order to avoid this exact thing but was told by rep #1 that I would get my package. I have shopped with Anthropologie for over a decade. All I want is to be treated fairly. I'm not trying to scheme for a free shirt or money. The customer service is horrible. They are allowed to just tell you -the consumer- whatever they want. I will never shop with this business again.

On February 13, I am wondering why I hadn't gotten an email telling me that my swimsuit had shipped and to ask about the shoes also charged (there must have been a pair returned). I called and ask why my item hadn't shipped yet. I got a helpful agent that found both items and spoke to her supervisor and she said she would overnight both items. The shoes are on their way to be delivered overnight. I will get them today, but my swimsuit top still has not left Anthropologie and it's February 14 (3:00pm). So I called again to see what was up. I was told by Jalonda that I was wrong, that everything was shipped in a timely manner and that the agent could not have made any changes nor could she do anything for me for the swimsuit. She says it shipped but she could not provide the tracking number. It's been four days since they charged my account and the item has not left Anthropologie.

Additionally, I asked Jalonda (she identified herself as a supervisor) who the supervisor was yesterday so that I could talk to someone familiar with the situation and she would not answer me, she would not give me her name. I had a positive encounter the day before, That supervisor gave me 30% off for my troubles, inconvenience and the fact it was 10 days since I ordered from them. I did confirm with Jalonda that in fact I did receive 30% off. (I guess my conversation the day before did happen).

It's uncomfortable asking for help and being told 1. That I was wrong. 2. That the conversation I had could not have happened. That no special accommodations were made (even though I did get 30% off) and obviously there were since my shoes were overnighted to me. 3. That she didn't care that an item I am counting on is lost and she could care less. I love Anthropologie's clothes and stores but there is a real disconnect with their online system and shipping. I will not be ordering online again. On a side note: I placed another order on February 9 (4 items) and I received it all together in one package on February 12. The difference between the two experiences is staggering.

I was disappointed, but I said, "Okay, then, please cancel my order." I was told by Rep #1 that due to the item's status, she was unable to do so based on what she saw on her end in the system and that I'd have to contact the store that I'd selected my item to be shipped to directly. So I called the store and spoke quickly and briefly with Rep #2. She took my order number and my name and phone number. About an hour later, Rep #3 who identified himself as a member of management called to tell me that the order was canceled. I thanked him.

Yesterday in the late morning, I received an email telling me that my order was ready to be picked up. I found this odd since Rep #3 called me the evening prior to confirming my order's cancellation. Even odder was that upon looking at my Anthropologie account, the order was still listed as "not yet shipped". This brings us to today. Before heading out on my lunch break, I was looking at something my bank account app and spotted a pending charge from Anthropologie... in the amount of my allegedly canceled order... that was dated for the date that my order was canceled, 1/29.

I called the customer service number again and Rep #4 told me that the charges happen when the item is picked up. I advised that I didn't pick my the order that in fact, I called to cancel it. She stated that she didn't know why the charge happened, but that it wasn't atypical (Huh?), so I asked to speak with a supervisor because at that point, I was frustrated and frankly feeling a bit of the runaround. Rep #4 wasn't rude, but I didn't understand entirely what she was saying. Rep #5, a supervisor with a kind voice, allowed me to tell my tale of woe.

He asked me for the customer service number on the card that I'd used in the purchase the intervene and remove the charge. He advised that it would taken care of. He echoed Rep #4's information regarding the charge happening upon item pick up. I thanked him and went about my way. This is when I noticed an email from Anthropologie's financial department advising that the charges were placed for items that had yet to be picked up and that they couldn't be removed. The email went on to state that the order will reauthorize every 7 days until the items are picked up or canceled by the store. The authorizations fall off every week within my bank's standard processing timeframe, usually 3 business days.

The issue here is that my order was canceled per my conversation with Rep #3 on Monday. Livid, I called back and reached Rep #6, another supervisor. I feel bad - because I really didn't want to hear what she had to say if it wasn't that the charges were going to be removed and that my order was canceled. She ultimately ended up placing me on hold and contact the store that I spoke with on Monday.

When she came back, she advised that my order was canceled. I asked if there was any type of confirmation regarding that given the fact that I had been told a multitude of different things at that point. She told me that there wasn't anything she could send other than a follow up email detailing our conversation and ultimate resolution. She also suggested my calling to confirm cancellation at the store myself. Which I did. And spoke with Rep #7, who was incredibly confused when gave her the rundown of what had happened.

Rep #6 told me that his organization would reach out to my financial institution after asking me for that pending charge that Anthropologie at this point fraudulently placed on my account to be removed. Between speaking with him and Rep #7, I received email correspondence telling me that the charge could not in fact be removed.

THIS IS FALSE. I just spoke with my bank who gave me the number of the department that IS able to remove the charge... Anthropologie simply needs to contact them. This was literally information exchanged in a matter of 2 minutes. What this tells me is that Anthropologie did NOT try to have the charge removed as Rep #6 claimed that he would. My bank told me that upon speaking with the vendor, the charge would be removed immediately.

After providing Anthropologie with the information from my bank, and receiving email confirmation (which means nothing... clearly) from Anthropologie stating that they'd taken care of the issue, I naturally call my bank to see what actually happened and my bank has no record of this attempt on Anthropologie's part. They advised that if Anthropologie did reach out to them, that the information they provided was not what the bank needed in order to clear the charge. The last supervisor that I spoke with notated nothing on the account. There is literally no record of the call. At this point, I feel as though my only option is to begin this complaint process.

This seems silly. Why should I have to keep track of all of this information? It’s not easy to find anywhere on the website or on the item you are purchasing. After reading all the horror stories about gift cards, being taxed on shipping and not being credited correctly when items are returned, I am no longer loyal to the brand and will spend my money elsewhere. Great customer service is everything, and I am disappointed Anthropologie has let me and so many others down.

Anthro customer service here's a tip, provide some make good option to your consumer vs. asking them for the answer!!! She finally offered to send me a 20% off coupon that expires in two months (really an expiration date that close???). She did offer to resubmit my order at the original cost, which I declined because I am done with Anthro. I've dropped some serious cash in that store in the last couple years and I'm done! The retail margins they make on their products are on the high side so offering some type of discount to make your consumer's experience shouldn't be such a teeth pulling activity. I'm completely disappointed... #doneshoppingAnthropologie

I take personal responsibility for the error in address; however, it’s quite ridiculous that a change can’t be made immediately following the transaction. Both customer service reps referred me to the shipper, On Trac, who is absolutely useless. I tried calling them repeatedly, at the number given to me by both Anthropologie reps. They never answered the line - not once. I filled out an online request to reroute with On Trac 3 days prior to delivery but never received a response until the day after it was delivered to the incorrect address. In that response, they informed me that they couldn’t do anything as it had already been delivered. As soon as I received notice of delivery, my husband (a USPS driver) was in the area and went to our old address, which is still vacant, and although On Trac stated it was delivered, there was no package there. He even checked with our old neighbors but it was not there.

One silver lining is that a single dish towel was on back order. UPS sent me a notice that they were delivering so I was easily able to reroute that package and I received the item. Very simple. I used to love Anthropologie but after this experience, I will never order from them again. I made sure to let my mom know, too, so that she doesn’t waste her money as the package never arrived nor have I received any correspondence from them to help remedy the situation. In this day and age of Amazon Prime competition, using sub-par shipping companies to fulfill customer orders won’t fly and Anthropologie needs to step up its game. This whole experience was an utter waste of time and money and from seeing so many similar reviews on here, I would take my business elsewhere until they can figure out a way to take better care of their customers.

Called customer service on two separate occasions to try to resolve and make sure I received the items I ordered on Nov 30th before Christmas. Upon my first call to customer service (12/5) I was told one of my items is now out of stock so I’m out of luck but they will place a new order for the other item in the order. Okay, I will get my refund for the portion that is out of stock and still get the other items. I was sent a shipping label and had to go out of my way to bring this other person's order to the post office to return the incorrect items I received back to Anthropologie.

Never received any order or shipping confirmation for the replacement items and still have not received refund for out of stock item. After calling in a second time I am done with the stress and hassle and request a full refund of the order as it does not appear I will be getting my replacement items as promised and customer service rep tells me it is has been processing for a week with no indication of when it will actually ship. Still have not received any replacement items or refund for an order that was placed in November. Very frustrating to be dealing with this before the holidays and I will not be purchasing from Anthropologie again after this hassle.

The best they could do is wait until the package was returned to the warehouse and cancel the item then! What?! So after 1hr and 50 min of waiting, I learn that they could do nothing. What kind of e-commerce company can't change a shipping address, let alone cancel an order right after it is placed and 24 hours before it is packaged and shipped? Who knows whether I will ever see the items I bought or ever be refunded. Unbelievable. I'll never shop at Anthropologie again.

I contacted them via email many times to get lies and they cut and pasted their standard response telling me that's the email message I received after I had already sent them proof of what I actually received which was not what they told me even after my fwd email was evidence. They didn't even forward the message they claimed I received but just pasted a generic message in an email back to me stating the block remains until I pay them. Guess what? I'm done. I won't be treated like this as a high spender at a store. These people are awful. They act like they are a monopoly and you will steal beg and borrow for their clothing. Nope... Looks like I'll save myself thousands of dollars a year because I will shop elsewhere.

I refuse to be treated this way and have had it. Mind you, recently I've had problem orders be it poor quality or arriving damaged... Or without tags - used. Do yourselves a favor. Steer clear of this place. They are rude, they offer no customer service, they ignore emails where you provide proof of your claims, they do nothing but run people off. I won't need clothes for another year anyway. I'm good. Screw you Anthropologie... Go ** your other customers over and have them hovering over a barrel to get back into your door to give you more money... It's a stupid matter, you lied, you then ban me from your website which ultimately robs you of thousands of dollars... Lol. You're idiots.

Update: I just received an email notice that there was a return given. It's still not in my PayPal account though. After all of this time, it would be good practice on Anthropologie’s part to at least return the shipping charges back to me but NO! Last year I ordered a white top & it was sent to me completely trashed. It had gray to black stains all over it as if it was drug on the floor of a warehouse. I couldn't believe the awful condition it was in. I called & informed your customer service dept & they were going to give me a 20% credit on a future item. When I tried to use the credit, I was given a series of emails denying the credit pretending as if it never happened... even though I forwarded that person the emails of the credit. Unbelievable!!!

It's very obvious that you don't care about the consumer. That's been displayed to me again & again. I'm going to spread your inept & bad attitude as well as awful service as much as I can over social media. That may mean nothing to you but I hope it makes an impact to drive consumers away from you & your site. Hopefully they will purchase their items from a site that is worthy because certainly you’re not.

Then I had to pay another $97 in duties for the second dress which was $190. I couldn't believe it. When I placed the order it presented as though it would ship from the Bloor store, nowhere did it say it was not coming from there but from the States where I'd have to pay outrageous shipping and duty charges. I called to complain but got rude and abrupt response simply stating they ship from a distribution center and can't do anything about the duties. I will never shop from Anthropologie again. I am beyond disgusted.

After several emails and phone calls, and much stressful haggling, they finally agreed they would refund me my shipping fees once the item was returned. However, as if to rub my nose in it, when I eventually received a cheque in the post, not only had my shipping fee been converted into dollars - to my financial detriment - but (because it was a foreign cheque, which costs a British bank to process) I received only a portion of the refund, after bank charges had been deducted. In sum, they made a mistake with my order - yet at no point did they take responsibility or try to make my life any easier - the opposite in fact. Never again!

I have had a huge box stuck in my house for two months. I told Anthropologie if it wasn't collected today I would dispose of it, and they had the cheek to say they will bill me a second time. My credit card company said to keep emails as proof, as if billed again the card company will raise a dispute. I think two months with a huge box stuck in my house is being pretty patient. I should charge them for three days loss of pay and storage. Dreadful company, never again.

This weekend I placed another order online, and Anthropologie cancelled it... stating that until I pay for the disputed items, all future items would be canceled. This is a piss poor way to do business. I didn't receive my items, and replaced them at myself. So their customer service solution is to prevent all future orders over a $70 charge. The order I place this weekend alone was more than that, and doesn't even reflect my purchases in store or with your other brands. The cut off your nose to spite your face is adolescent at best.

Following a phone call from me to customer service they claim that after placing an order you do not receive confirmation of this for a week 'because of the weekend'. They also claim emails aren't responded to for a week because they 'literally have thousands a day'. I have never felt with such appalling customer care. I have wasted a considerable amount of time trying to resolve the situation. As it stands the money has been debited from my account yet I still don't have an order number, or the goods I paid for. As far as I am concerned this is theft and have notified my bank and trading standards to express this. Zero stars. Worst customer experience ever.

Shortly thereafter, I received what I considered a rather threatening email from their disputes department, stating that I am no longer welcomed as a customer of Anthropologie and that all future orders I place will be canceled. In the span of the past 15-20 years, I have been a solid customer who has likely spent thousands of dollars at their store, but they are now going to forever lose a customer over $65, and over something I never received! Really atrocious customer service. In the future, I will be certain to give my business to companies with solid reputations in customer service such as Amazon, and those who know how to deal with Americans living overseas and how to treat those who keep them in business. Surprised this company can survive in today's competitive market with this behavior.

Anthropologie offered me a discount, but then only applied that discount to two of the three pieces. They said that they hadn't applied the discount to the third piece because it was ready to be delivered; meanwhile, I had never been told that or contacted for delivery. Another of the backordered pieces, a small table, is FINALLY in stock months later. I called to schedule delivery and was told that delivery was scheduled by the week, not by the day. I was told I would need to sit at home all day, every day, for a WEEK to await delivery. I am unable to schedule an entire week to sit at home; I was told that the item can never be delivered unless I plan to devote an entire week of my life to it. It's just a small table. This is senseless.

Anyway. I posted a review after I got the wrong item the first time around. And all that ever came up on the website was the star rating... None of my text was there. Well after I went through all of that crap I just talked about, I created a new account (since I couldn't edit my review which is dumb) to post an update and warn people about what they should order and that review never even showed up... not even just the stars. So I think Anthro filters reviews and doesn't post the negative ones which is bs.

On May 8, 2016, I placed an order for the Nira Dining Table, after reading a 5-star review (which I now question the validity of) on the company’s website. Several weeks after the order was placed, I received an email that the table’s 2-4 week anticipated delivery time was delayed. Considering that I had already disposed of my old dining set, in anticipation of the new one, I decided to wait. Unbeknownst to me, the table would not come for another 17 WEEKS! Not to mention, the table arrived damaged! After being assured by Anthro that a replacement would be a quick turn-around, I opted for an exchange.

The new table arrived weeks later with similar defects. I realized that this was simply a poorly made piece of furniture that Anthropologie should ashamed to have their name on. The “white glove” delivery guys could not get the legs to fully attach to the table’s 300lb top, (presenting a serious safety issue); the table top was pulling away from the sides leaving an exposed raw edge that was so sharp it could slice a finger; and there were several chips in the table’s surface and glue filler everywhere. But this isn’t the worst of it….

The delivery company that Anthropologie used “Metropolitan Warehouse & Delivery Corp” was so unprofessional (just google their reviews). On the scheduled day of delivery, the company was a NO SHOW/NO CALL! On the second attempt, the driver did not show up during my designated window of 1:30-5:30 pm. I received a call at 7:00 pm from the driver at which time I explained that I was no longer at home. I contacted Anthropologie expecting them to handle the situation on my behalf but was instead instructed to contact the delivery company myself.

It took nearly a week and two emails for the delivery company to contact me regarding rescheduling delivery. When the second table arrived damaged, I refused acceptance and the delivery guys were none too pleased—even initially refusing to take the table back (as if I was inconveniencing them and their other deliveries for that day). I had to call Anthropologie and let them speak directly with the delivery guys to get them to remove the item. Did they really expect me to take off another day of work for them to “possibly” come back?

After this entire ordeal, I called Anthropologie and asked to speak with a manager and was referred to Jenessy **, to whom I expressed my utter frustration with the furniture quality and delivery company. Ms. ** offered to “price match” another dining table and even took time to peruse Anthropologie’s website with me to aid in my selection. I settled on the only other wood dining table that was commensurate in size and style.

Shortly after our conversation, I was contacted by another Anthropologie associate, Carol **, via email and informed that there was a miscommunication and I would have to select a table that was the “SAME” price or they could extend a 20% discount on the table of my choice. Not only was this offer vastly different from what I was told over the phone earlier that day, but to add insult to injury, the 20% discount was currently being offered as an online promotion open to the general public.

I told them to refund my purchase and expressed again my dismay, in writing, letting them know that a company of this caliber has to realize that it's highly deceptive to extend an offer to a customer and then retract it. A few hours later, I received another email from Anthropologie that contained a $50 Gift Card issued in MY NAME and a phone call from Ms. ** who apologized and asked if I had received the email gift card. People, I kid you not here… are you ready for this? When I tried to use the gift card, it was declined. In true Anthropologie style, I was informed that it was issued to me by mistake. Despite, Ms. ** contacting me personally to let me know that the gift card was issued, it was done so by mistake. However, the manager did offer me a 25% discount if I wanted to continue with my purchase.

I thought this had to be a cruel joke or something. They couldn’t pay me to ever shop here again. Buyers Beware! Just because a store has high-end looking items and high prices doesn’t mean they have high standards. P.S. I wrote a (very short) negative but honest review about this table but Anthropologie has refused to post it. There is just a single 5-star review for this item. Very unethical practices!

I called Anthropologie and had to talk to 3 people (only one of whom apologized for the issue), finally they agreed to give a partial refund and send out two non-defective rolls. They arrived yesterday. I had the contractor out again today. These rolls look good in that they don't have red stripes and match, but once he started to try to hang them it was discovered that the width varies and it is impossible to match them side by side! They are cut wavy and thus vary in width vertically! So, again we have paid someone for their time and have half a wall done, and it looks like crap!

I called Anthropologie again and talked to 2 people (no apologies without prompting), they said that all they could do was refund the rest. Um, that doesn't fix the fact that I have half a wall, have paid for contractors to come out twice, I can't just put the wall back to the way it was. This is so wrong. And I asked how she was going to make sure they stopped shipping what is clearly a defective product, she didn't really have an answer. So, there's clearly no quality control, there's no standing behind their products, there's no taking responsibility, and there's definitely no concern that people are spending time and money to use their expensive products, and then left high and dry. And, they'll just keep selling the same crap so I'm sure that other people will be dealing with the same issue. There is so much wrong here, all I can say is that I won't be shopping here again.

2 stars notation, satisfied with the results of my review. Dissatisfied I had to take so much of my time to resolve.

Original Review: Aug. 6, 2016

I have spent several thousand dollars at this store online the past 3 months furnishing a new home. After my last purchase, while awaiting the arrival of the merchandise, I noticed a sheet set was now for sale at a lesser price. I contacted customer service. They didn't even read my email and said they can't "coupon stack." I resent email restating problem. 2nd email says "we cannot coupon stack." I wrote back telling them I just wanted a credit or adjustment to my credit card and please forward to a supervisor. One week later... NO RESPONSE!!! (Had similar problem at OVERSTOCK.COM and was resolved in one day - they honored lower price!!!) Was that too much to ask of Anthropologie? Apparently, yes and this is one customer with discretionary dollars who will take her business elsewhere!

The woman I spoke to said she was submitting the claim and I would hear back from them within 72 hours. I called back over a week later when I didn't get any response. This time the woman I spoke tried to look up the claim and said nothing was submitted. She said she and her manager are both submitting a claim and again told me I would get a response in 72 hours and they would mail me a physical gift card. It's almost 2 weeks later and still nothing so I called again. This time I was told they don't have any information on my sister's account so they can't help me. So I'm out of a gift card. They also told me at the store that if I paid for the purchase, once the claim was filed and I got a new gift card number I could just call and they would refund my credit card and put the payment on the gift card instead. So I'm out of that as well. Thank you Anthropologie.

I decided that before mailing it back, I should stop in the store to see if they had gotten any more in my size. I figured returning it to the store would be better than mailing it back and waiting. Luckily the store had my size in stock this time. The girl in the fitting room was very sweet. I explained what had happened and she apologized, saying I could just return it here. Unfortunately when I went to the checkout counter to return the dress the girl was rude and unhelpful. I explained the situation. She looked at the dress and said it wasn't one of theirs. While she didn't come out and say it, I really believe she thinks I faked the whole thing. She was very reluctant to refund my account.

After showing her all the receipts and saying that I did order from the official store online she credited by account the price of the dress (I'm still out the $11 shipping fee) but what really bothers me is the way she looked at me, like I was a thief who just decided to take one of my own dresses and claim that it had come in the mail instead of the dress I ordered.

The following is taken from a real online receipt. Example: Net product 39.96, Tax. 2.50*, Shipping. 5.47, Import fee. 0.00, Total Shipment 47.93. I know my tax is 5.5% so that should be $2.20. Ironically when I return that item to the store, the receipt looks like this: Subtotal. 39.96, Duty. 0.00, Tax. 2.20*, Ship fees. 0.00, Total. (42.16). Notice anything strange? I put a * by the taxed amount so you can see for yourself. Now $.30 doesn't seem like a lot but when your order is $554 and you return everything, you'll lose $4.15 in tax you PAID but will never get back. You'll get back some tax just not the correct amount.

On Friday the 6th I checked my balance on my card and it mysteriously had $95 more than the last time I checked. I thought it was strange but it wasn't the full hundred and I didn't receive any emails/calls. 2 am on Mother's Day I received an email stating there was a problem and my payment could not be processed. I went back online, purchased a new gift card (with my bank debit card) and set it up for delivery that day. Received confirmation that "my order was on its way". My mom said nothing all day so on Monday I decided to ask her. She said she never received anything.

I decide to call customer service. It's Monday the 9th, 10 days after I first purchased the original gift card. The problem, turns out I missed a letter in her email address. ANTHROPOLOGIE - You might want to have a section on the final page before purchasing and the confirmation email you send out where it states the recipient's email address. There was no way for me to double check it before paying or even after in the email I received. I told the women I spoke with that "I no longer wanted the gift card. Refund my money." She acted as though that was fine. The gift certificate had obviously not been delivered to the "wrong" address so it wasn't a problem to just refund me my money.

This morning the 12th, 3 days after my last call I receive an email that states "your return is being processed". Second email following "your order is on its way". Seriously. My mom calls and tells me she just received the gift card. Checked my bank account and the money has been taken out. Called customer service again. The guy tells me that he's sorry the last representative got it wrong and unfortunately because the gift card was already generated I would not be able to get the money refunded to my debit card. They will have to cancel that gift cert. and issue me a check that could take up to a month to received.

Wow. Now tell me, who wants to deal with Anthropologie? Not me. Never again. And all I got was a sorry. Two different times of trying to purchase the gift card, money taken off my card for 7 days then reappearing minus $5, two phone calls and I have to wait a month for my money to be returned. THINK AGAIN BEFORE PURCHASING GIFT CARDS FROM ANTHROPOLOGIE. THEIR CUSTOMER SERVICE AND PROFESSIONALISM IS WEAK. Not what I would expected from this company. Now I know.

The supervisor today was extremely reluctant to help and appeared to have very little customer service training. She was aggressively unhelpful. She finally said she would let the tech department know of my problem and said she'd have her supervisor call me when she got in today at 3 p.m. EST. It's 10:40 p.m. EST and no one has called either of my phones. I'm beginning to think I may never be able to use Anthro online order again.

Original Review: April 14, 2016

A few days ago I made an Anthropologie order. The order was immediately cancelled. So I tried again. Same thing. I got en email stating that the order had been cancelled. I called customer service to find out that my account was on "hold" and that they would contact me within 3 days. So yesterday was the third day, and I got this email: "Dear **, Urban Outfitters Inc. includes the following brands: Urban Outfitters, Anthropologie, Free People, BHLDN, and Terrain. Please note a hold was placed on the account due to Free People order ** which was placed on 11/27/2015. How did you obtain the gift card used on this order?"

Wow, is that accusatory or what? I logged into the Free People website to look at my past orders (and noted that I had spent well over a thousand dollars on freepeople.com in the year previous) and my account on my mobile app shows that I indeed paid for that order with a gift card. I found the receipt for the gift card and emailed it to her. Now, nothing. No response, no apology. No unlocking of my account.

Incidentally, the order I was trying to make this week was for a swimsuit that I wanted to take on a trip. Since it's been nearly 4 days, my window of getting it in time has closed. Also, when I made the initial order, the swimsuit was marked down. It is not marked down any longer. I did go ahead and order a swimsuit from another company, which is what I guess I'll continue to do because even after I responded to Alexa's email, here I am 24 hours later with no response from her.

I should also mention that over the past 6 months, I've continued to be bombarded with marketing emails from Anthro and Free People--no mention of an account hold. They're clearly still willing to advertise to me! Last week Anthropologie even sent me a link to take a survey for a 15% off code! I did the survey, got the code and wasted it on that cancelled order.

I returned an item of clothing if it did not fit, if I did not like how it looked, if it made me look pregnant, fat, frumpy, etc. (like any other normal person would). Then one day in June of either 2013 or 2014, I had placed an order at anthropologie.com and received an email from them stating everything was cancelled. I called them and was told to contact returns and returns told me I could not shop at anthropologie.com because I returned items. After 20 years of shopping with them this is how they treated me! I shop at nordstrom.com, neimanmarcus.com, bloomingdales.com, amazon.com, etc and have to return items all the time and they never blacklisted me! Anthropologie does not stand by their return policy.

So essentially, I am to eat the $13 but, don't worry, I can also pay an additional $10 to ship the package back to their facility for my refund. Just know when placing an order you may have your items cancelled without notice and still be on the hook for their ridiculous shipping charges. Last time I order with this company that does not honor their commitments and then charges you for it.

As of today 1/27 NO UPS!! This was a gift and this is so embarrassing. However I was able to provide my sister with all my emails to show the GREAT attempt I made to get her what she thought would be her favorite lamp. I love the Anthro stores, sadly you people are the WORST AT CUSTOMER SERVICE!! I am returning the lamp to the Anthro store near me. I'm done!

I have orders delivered all the time from all kinds of companies and yes, once in a great while something doesn't make it (and yes, this is the ONLY order I have had an issue within 6 years -- odd, isn't it, especially after I read all the other complaints on this site about Anthropologie) but to ban a customer for life over this? I can't even order direct from a store or over the phone. They flat out will NOT ship to me -- not to my house, not to my office, not at ALL. I love this store but this pisses me off so bad that I badmouth them every chance I get. Worst. Service. Ever.

It was not, so today, January 15, 2016, I called again. I spoke with David from Customer Service. He was very nice and pleasant as he gathered the information. He placed me on hold and sent me to another department, Order Processing, Mark. From the moment Mark started talking he was rude. He blamed me for the problems, I spoke with the wrong department and called me a liar. How was I to know I spoke with the wrong department. I am highly offended that someone of his poor skill level would represent Anthropologie. I will never purchase from them again. I will not spend my money at a store where I am treated so disrespectfully.

After several days of hearing nothing about my order, I used the Anthropologie online contact form to message their customer service center to inquire why my order had not shipped and to request an estimated delivery date. This was on Friday, January 8. Their site states that their customers will receive an email response within 24-48 hours, which I did not. Still unclear as to what was going on with my order, I messaged their customer service center again on Sunday, January 10. After not receiving a response within 24 hours, I decided to call.

I talked to a customer service rep. today on the phone and explained that I had messaged twice with no response, had still not received a shipping confirmation, and had no idea where my order was. I explained that the order status states online "Has Yet to Ship," although I placed the order 7 days ago. I told him that I need to cancel the order because I am leaving the country on Thursday, January 14 and it makes no sense for me to receive the items once I am living overseas. I placed the order on January 4, assuming that would provide enough time to receive the items before moving out of the country, as I placed the order 1.5 weeks before my departure date.

I was told that he had no idea why the order had not shipped and why I had not received any customer service responses to my messages. He also explained that the order is coming from one of their stores and that they must just "be backed up from the holidays." I told him that I need to cancel b/c I don't want the items to arrive after I leave and be stuck with the shipping charges and then put the burden on my parents to return the items for me. The customer service rep. said that they could just refuse the order and that it would then get sent back to the store, and that I should eventually receive a refund. However, packages are always just dropped off on our front porch, as no one is required to sign for online clothing deliveries, which means that there is likely no way to refuse the order without knowing exactly when the shipment is arriving and then attempting to be home at that time to refuse the package!

I asked why I could not just cancel the order now and receive a refund (my card has already been charged) to which he said he wasn't sure if he would be able to get in touch with the said store that the items are coming from before they ship them because the order is now listed as "processing" and he can't guarantee that they don't ship them out to arrive after I leave. I'm very disappointed in the lack of customer service and especially disappointed that I will not be receiving my items in time for my move overseas.

As it is January 11 and the items have not shipped, I cannot imagine they will arrive by Wednesday, January 13. I think what is most disappointing is the lack of response from your online customer service center and a lack of any sort of email or update as to why my order still has not been confirmed or shipped 7 days after placing the order online. I do not plan on ordering from your online site again and hope that you come up with better methods of organization for communicating with your customers when there is an issue with their order instead of leaving them wondering why they have not received their items.

The next day I still had not received any order confirmation nor was there any sign of an order in my account history. However, they sure did keep all my credit card information AND charge my credit card $87. What? I contacted customer service online and afterwards noticed that this charge disappeared a few days later... but they never even responded to my inquiry and there was still no evidence of my order or order number anywhere. I thought that "eh, this company sucks" but I'm just going to assume they didn't have those dresses in stock since it was such a good deal. Oh, it was not over then. A few days later I saw a NEW charge on my credit card from them a good week after my original order for $59. GREAT, I thought, maybe this is my two dresses! I contacted customer service through their website AGAIN but no response.

Because I was still puzzled over not receiving an order confirmation or any proof of purchase, I finally contacted them through direct email and got a response just yesterday. However, the day before, I received ONE of the dresses in the mail for its full sale price before I applied my promo code. Then, I didn't know what happened until they FINALLY responded in an email last night saying that one of the dresses wasn't in stock so they canceled it. That would have been a great thing to know! Also a great thing to know is that they apparently don't honor promo codes. I should probably also add that I tried calling customer service too but I just got a recorded message saying that they were busy and then got hung up on.

Long story short: If you shop online on Anthropologie, you may just be charged random amounts and not receive any status updates on your order. Maybe you will get one of your items! Maybe you will get them all!! Maybe you will get charged twice what you expected!!! You may receive a reply from their mysterious customer service in one or 6 days!!! Isn't submitting your credit card information online and not knowing what's going to come of it so thrilling? Come one, come all to the ** ride that is shopping Anthropologie.com.

If you're going to charge hundreds of dollars for dresses (that frankly aren't worth that much), at least provide decent customer service. That is really the LEAST you can do. I've dealt with Ebay sellers from across the globe who speak little English and they have been more transparent than this useless company. After my own recent experience and reading about some of the annoying experiences of other folks on here, all I have to say is: NEVER AGAIN.

The first time (10/6), only the headboard was in the truck. When I contacted Anthropologie on the phone, the customer service agent was not familiar on how to deal with a incorrect furniture delivery and could not articulate next steps very clearly so I declined the delivery. I contacted Anthropologie after 4 days (10/10) because I have not heard back about my order and I'm told to WAIT and someone will get to me. A WEEK later (10/14), someone finally reaches out to me. I inform them that I declined the order due to incomplete parts. She stated she was new and the process is different for missing parts as opposed to a whole order. I responded I was interested in the whole bed, if they can find the rest of it.

A couple days later, I was notified that the remainder of the bed was found and they delivery company would contact me to schedule delivery. Another week later, a delivery was confirmed and scheduled for 10/29. The bed was delivered with incorrect parts AGAIN! To state I am irate and upset at the lack of attention to detail and customer service is demoralizing. I am a good and regular customer of Anthropologie and I expect more, especially at these prices. At this point, I'm not sure I want this bed at all... or any furniture. This is absolutely ridiculous that you couldn't get a delivery of this magnitude correct 2x in a row...For shame! Now I'm waiting for a refund... Waiting, waiting, waiting...

After never receiving a confirmation for the shipment, I called for the second time. I spoke to a manager who's name was Emily. She was disrespectful and downright rude. She told me there was no records of a purchase. Luckily I still had the gift card in my possession so she could track the order. The quilt was no longer available and I was never notified or refunded, and was never going to be. After much arguing she agreed to send me half the refund to a gift card and a shipping label to return the pillow cases. The likelihood that I will use this gift card is slim. I have always enjoyed shopping with this company but after the treatment I received, I will not again.

Other matters I have had to fight customer service over (and it is always a fight, as I always have to request a manager to intercede) include a "washable" item that dissolved in the wash, an extremely delicate and expensive "object" made of porcelain that arrived in pieces because no care was taken in packing it for shipping, clothing sent to me shopworn and dirty, and clearly defective goods shipped to me when they should have been inspected before shipping.

The worst fracas I experienced was over an order in which they charged me more than $400 for an item I ordered but did not receive, and instead mistakenly sent me an item that retailed for around $80. Then, after I returned that incorrect item, they contacted me and demanded a credit card number (I had paid with PayPal, which will not allow a vendor to initiate a new transaction) so they could charge me again. Keep in mind that I was already out a few hundred dollars for something they did not provide, and now they were accusing me of -- essentially -- theft. They later sent me a slanderous letter telling me I was no longer allowed to buy anything from them online, and listed several (factually incorrect) accusations. I was able to clear this up, but I never received an apology even though they confirmed they were in error.

Anthro is over-the-top awful, in every way, when it comes to customer relations. I have received snide e-mails from Anthro employees, and I have had them yell at me and talk over me on the phone. If they don't want to deal with you, they simply ignore your e-mails. I keep forgiving them, but I have finally had it. No more Anthro for me. Ever.

FOUR months later, they tell me they never received the necklace return, and that they had already credited my card back without the necklace being back in their hands. I didn't ask for that. I didn't even know Anthro did that. Now they claim they credited me back but never got the return and unless I can show proof that they got the return or pay for the necklace again, my account will be on hold.

The necklace was awful quality. They should never credit back a card without return in hand. I didn't ask for my money back prior to them receiving the return. They should have let me know back in April that they were having an issue. I've since shopped in the store and they've allowed me to give them money. The necklace has been long gone, and it's just been too long ago for me to prove it was returned, and I've spent about 2500 with them over the past two years, so to lose a customer over a really poor quality necklace that you claim you never got, but you credited me back for, just doesn't seem worth it.

The saving grace here is that Myrtle Beach is only an hour away, and the management team there is top notch. If it wasn't for them, I'd never give another dime to this company. The other problem is you kept telling me an item was back ordered, for over 30 days. At that point you should have told the truth and that you have suspended my account. I've really never had anything like this happen. Sad, love their clothes. Kylie and Tara in Myrtle Beach at least know how to accept money from a paying customer and are very good at what they do.

Anybody could have walked and take the package. I had pure luck, especially that the product I ordered sold out in the meantime on their website. Do I have to mention that this is an apartment building in New York City?! I haven't seen or heard anything like this and I had some bad experiences with other carriers. I find anthropologie.com guilty for using their service. Tracking number **. Anthropology customer's service is not the best. I had to speak with a manager to cancel an order placed on a Saturday. I called few hours later, they were not shipping until Monday anyway.

This year I placed a couple of orders, I can only say their customer service went further downhill. The time it takes for them to process returns is just outrageous. On their website they say it takes "2-3 weeks depending on shipping time", which strongly suggests that it is 2-3 weeks from the day you mail your return. I just returned something and they now have it for 2 weeks, so I sent an email asking when my return will be processed. After 4 days (!!!!) I finally received a response - sorry Anthropologie, letting your customers wait for 4 days is not acceptable. I mean we are paying high prices and exorbitant shipping charges to receive customer service en par with a discount store! Anyway, I was told that my return will be processed in 5-10 business days, which will make it 1 month eventually. I'm really close to file a complaint with my bank. I don't care that my account will be on hold or whatever, I won't be ordering from them anymore.

I refused shipment and called Anthropologie. "This rug is no longer available" is all the customer service person had to say. They would refund my money but no apology for borrowing $1700 of my money interest free for weeks, no suggestions of when it would be in stock, no concern about wasting my time. Nothing. I hung up angry, then called back and asked to speak to a supervisor. This time (a different phone person) put me on hold and then came back saying the manager told her that there was nothing she could do.

One thing I've come to understand is that some companies are poison. One way to tell is when they push unpleasant tasks like oh... dealing with their customers, downhill to people who are neither empowered to solve the customer's problem, or paid enough to care. I don't blame Anthropologie's customer service operators, or even their manager, they're probably just contractors somewhere. But that's what you get with Anthropologie, another American business that hates their customers, and nobody is accountable (to anybody but Wall Street). To add insult to injury, I posted a review very similar to this one on this very website, about this very product, detailing my story. Anthropoligie silently deleted it. I really am disgusted. Eff off Anthropologie, I'll go elsewhere.

Most recently they had started a "gallery" of sorts on their webpage soliciting photographs of customers wearing or using their wares. So I submitted a few candid shots of myself, and later my daughter wearing some of the most recent pricey gear. I waited, and waited, while other new submissions posted, mine seemed to be overlooked. "Let's try a new pose, a new outfit! Surely they'll love my smile!" - No luck. More weeks pass and I realized that many of the pictures were submitted by the same women. All "lifestyle" bloggers. All of them white. Then it hit me like a cold blast of truth. I don't fit the "lifestyle" image that Anthropologie seeks to promote. I am invisible, until I reach for my wallet at the cash register.

I reached out to Customer Service, and while promised a reply, I have not received one. I also reached out on the Facebook page, but my post was deleted. So, in not answering, they have answered. Anthropologie is not interested in me or my kind as an employee, a representative of the brand or as a customer. I can't continue to fool myself into believing that that doesn't matter.

The staff member placed me on hold. She came back and indicated my dress was on backorder until January 22. I was left feeling as though I am to be happy I don't have to pay to return the wrong dress Anthropologie shipped, despite that fact that due to their mistake - my dress is now also no longer available for another month. Wow. Again, this was my first time ever shopping from Anthropologie and it left a terrible taste in my mouth. Here's my ownership for my mistake-shopping online with Anthropologie. Disappointing but I think I can find their brands at Neiman Marcus.

On Dec. 9 I sent a note to OnTrac, the shippers they used, asking where my order was. They got back to me immediately saying they'd investigate. On Dec. 11 I emailed Anthropologie customer service again asking where my package was. On Dec. 12 someone finally wrote back saying that the item was on back order, but they could reship it on Dec. 25. "Fine," I say, "but where's the package I ordered?" No response to that. Someone else wrote back asking the size I needed. I gave them my size and asked again where my original package is. Someone completely different then wrote back saying it only comes in "lettered sizes," so I needed to give them a lettered size. Apparently a clothing store is unable to extrapolate lettered sizes from numbered sizes. Fine, I gave them my "lettered size." Also, still no response to my question about my original package, despite asking three times.

Two days later, someone else from customer service wrote back today saying, "sorry, that size is no longer on BO at this time. Do you want a different size?" I then wrote back asking for someone to please answer me about what happened to the package they said they shipped but that neither OnTrac nor I ever received. And that no, I don't want a different size, I want the size I ordered, which I ordered well before the product was back ordered and well before the size I ordered was apparently out of stock. In the meantime, I heard from OnTrac saying that the item was never tendered with OnTrac. I spent $200 on this product, and I want what I ordered and what they say they shipped.

The explanation is that the first amount is a "pre-auth" charge and the second is an order charge. Unfortunately, the pre-auth doesn't fall off before a second charge is ran through. I looked and could not find anywhere on the Anthropologie website where it warns that this will happen. There are numerous other horror stories online of this happening to others while overdrawing their bank accounts and causing serious financial issues. Anthropologie is not a travel related company (i.e. hotel, car rental or airline). There should be absolutely no need to run an authorization and then a charge. The charge should be ran through as an order immediately. This is a ridiculous policy and should really be illegal. Essentially they are charging the consumer twice without notification.

While the pre-auth finally fell off, the $ is credited back to PayPal. I then had to x-fer the funds back over to my bank which takes another couple of days. I checked the Better Business Bureau and Anthropologie and Urban Outfitters have an F rating. That's right, an F. There are numerous complaints about their billing practices and customer service in general. As much as I love the product, I can't see myself making a purchase from them again until this policy is changed.

The sizing is inconsistent. They use a poor shipping carrier who loses packages and never gets them to customers on time. They IGNORE all emails - ALL OF MY EMAILS FROM THIS COMPANY HAVE GONE IGNORED. EVERY LAST ONE OF THEM. By the time I have to call them, I AM LIVID. They have a stupid policy where if you purchase an item(s) and it goes on sale within 14 days, you can CALL THEM and get the difference. You'd think since they OVERPRICE TO BEGIN WITH, they'd refund people automatically who hold their perks card. Nope. You have to always be on the prowl checking, then calling them up.

I officially DETEST Anthropologie and will NEVER pay full price for any item. Won't shop there unless I elect to USE THEM for a super sale item in a store. I am not paying their shipping costs. I am not dealing with their snooty clerks, poor customer service and lack of diligence to customers like me who have spent more than enough money to be APPRECIATED.

Anthropologie does not appreciate your business, people. Shop elsewhere. If you look online enough, you'll find several other sites who carry similar merchandise, who actually provide customer service and care about their customers. This snooty company will run itself into the ground ultimately, and I cannot wait until that happens. I currently ordered a package in plenty enough time for Easter delivery to fill a basket and their carrier has lost my parcel. Anthropologie won't deal with them, and I'm filing fraud. They aren't stealing any more of money and I will post warnings on every website possible. Stay away from Anthropologie people... Go elsewhere.

Please refer to my previous correspondence regarding your odd practice of blacklisting customers for complaining and my having been blacklisted at Anthropologie for having complained.

This year, my birthday present came from another retail store. The reason for this action on my familys part, I have since learned from my mother, is that my sister in law was informed by Pasadena Anthropologie that I was thrown out? of the store. When I called the Pasadena store, the manager was short with me with no further explanation.

This morning Anthropologies May D., called me from your headquarters. Mr. S., I believe that you have taken your little petty little rules to the point of slander. For your information slander is an untruthful oral (spoken) statement about a person that harms the person's reputation or standing in the community. I am a well-known screenwriter. How far do you wish to take this? Meanwhile, I will seek legal counsel.

I am distraught and feel discriminated against/blacklisted.

May 31: I send item back via FedEx at my own expense of $12.15

June 4: Package/Item is received by Anthropologie

June 7: I make inquiry as to refund status indicating use of FedEx other than their SmartLabel and mentioning that the amount due to me should be $38.95

June 8: Response from Anthropologie thanking me for using FedEx and saying 24-48 hours for refund. No acknowledgment of $38.95

June 8: Refund of $28.00

June 11: Receive automated email message indicating the receipt of my return.

June 11: Refund of $78.00

June 13: Receive phone call at work asking for my check card# because they accidentally over-refunded me.

I expressly mention that this is my checking account, funds are currently limited, do not charge a penny more than I authorize you to take, these are the conditions of my giving you my card, and please send an email confirmation detailing everything we just spoke about.

After we came to this agreement, that she would only debit $67.05, I gave the woman (who was extremely nice) my card number and waited for an email to come. It never did.

June 13: Later that day I sent my own confirmation email to them reiterating that they were only authorized to take $67.05, that this is my personal check card and if they debited any more I would consider it a crime because it was without my consent.

June 14: $78.00 is charged to my check card

June 15: I receive automated email indicating a $50 gift card has been sent to me.

While I understand their policy of not returning the original shipping fee to me, the neglected to debate my request for a refund of $38.95 on several occasions before any crediting or debiting took place. And they were never authorized to take $78.00 from me.

They made a mistake, I didn't even notice it until someone called & asked for my check card number. I knew my balance was higher than anticipated but sometimes places hold extra money when you buy things, like some gas stations take double for a few days & then give half back after the charge goes through.

I was an honest person, I didn't have to give her the card number, I could have even hung up on her or not answered the phone because my work phone has caller ID. I trusted her with access to my checking account and believed her when she said she would send me a confirmation email.

Someone within their company is incompetent for refunding me twice, and the fact that they don't have a record of my numerous phone calls is mystifying, yet somehow they got the digits they needed.

Someone finally called me back, I think his name was Mr. Bailey, when I tried to return his call, the girl who answered the phone gave me the run around which made me even more discouraged. She was cold, rude, and suspicious. Aren't those great qualities for a customer service representative?

I have been a customer of their's since before I even know. I remember when a store opened near my hometown on Rockville Pike in Montgomery County, Maryland....that was in the 90's!!!!! Like 97 or 98 when I was a teenager.

The point is principle. They did something without my permission & then I was reprimanded for it with terrible customer service. I've lost faith in them after 10 years. I know they have millions of customers & probably don't care about me, but I wont shop there ever again. All I wanted was an apology or a friendly voice on the phone, but that's asking too much. So now I'll settle for the balance of the money they weren't authorized to take, $10.95.

No damage was done. The credit to make up for their incapable employee came at an inconvenient time, Father's Day weekend, and it was a dismal experience walking around with $4.20 in my checking account for a few days but I managed. I was just happy none of my checks bounced as I was afraid they would.

I just have a little less trust in people now. I feel like they stole from me, I feel like this is an unauthorized use of funds, and it is because they didn't have my permission.

This was the worst customer service experience of my life and it's carried on for a month now. Why are people mean?

I hate the fact that I hate them now and they used to be my favorite store. And what's worse is their owned by Urban Outfitters which is fabulous, and they also own Free People. Do I carry my bitterness over to them.

So I guess the consequence is my sorrow at their petty thievery of $10.95 and my inability to shop there ever again.

I followed up on Wed. 10/15/03 & spoke w/Karen again. She advised that two of three colors sold out. I requested she credit back my account for the two bracelets and how dissapointed I was. Karen advised she could not credit my card due to an investigation on the products missing from my order. I became frustrated as to why and how this INVESTGATION affected me as the Customer and asked to speak w/her Supervisor. I was then connected to Patrick whom advised that he could do nothing till the warehouse finds the products and measures all contents in order to verify what was ACTUALLY shipped to me. He said it would take approx. 7-10 buisness days. I felt like a criminal being INVESTIGATED. I will never order with Anthroplogie ever again. Now I'm left with no merchandise and no refund to my Credit Card. Something is very, very wrong w/this picture.

I have already called my Credit Card Co. to dispute the charges made for the 2 bracelets I did not rcv. on 10/13/03.

she claims they have the right to do this but i don't see it printed in their catalog i do see it says they have the right to refuse or cancel for prices that typographical errors also their return policy says purches from them are unconditionally guaranteed if your not completly satisfied with your puchase.

i feel i would like the company to apologize for their manner and to take back about refusing the right to sell to me for futher purchasing also i feel that they dont' have the right to tell custmers where they should shop by saying we are not fulfilling your needs that this not place for you i think the custmer should deside that. also if they feel they do have the right to refuse peoples sales that they should state that in writng in their catalog not verbal to only one person i would like to see somthing done about this company and their chain of stores as well so this dosn't happened to other custmers.