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About Angi
Angi helps homeowners find trusted local professionals for all their home improvement needs. Users can see honest reviews from other local homeowners for businesses in their area, then hire the ones they want directly through Angi’s website. The Happiness Guarantee protects homeowners if they aren’t satisfied. More than 150 million people have used Angi, according to the company’s website.
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Reviewed Aug. 10, 2014
Angie's List is an absolute scam. They want 4000.00 dollars a year to put my business at or near the top of their list. I thought this was supposed to be based on your reviews. Very deceiving to their paying customers. It's sad to see this type of business practice.
Reviewed Aug. 5, 2014
It is about as easy to Fake a review as it is to create a FaceBook account and use any name you want! So why is Angie's List so great that they think we need to pay them for their services? I do not know but I can tell you as a Contractor myself I end up getting a review or two from customers who felt I did right by them so they left me some reviews. To this day I have not read the reviews but I received a phone call from an Angie's List rep offering me some kind of special advertising and a specialist who would help me design and create a web page sort of thing that would show my reviews, images of my work and the cost of my service was based on the number of customers that have access to my review page. The problem is I did not create my review page and I did not have any time to create the page so I told the lady I would go ahead and "TRY" the service and see how well it worked.
So I paid about $69 to get started and within about 2 weeks I was contacted by a rep from Angie's List who was supposedly the guy who was responsible for designing and creating my page. I told this rep that my little sister was to handle all of my website and review page affairs and he would have to get in touch with her because I was too busy working, doing what I do to create web pages. Not that I do not know how - I just do not have time.
Well this person tried to contact my little sister Once or TWICE and then she and I NEVER heard from him Again! Furthermore Angie's List NEVER Designed or created any page that I was able to look at and approve or deny, like or dislike! After paying for Angie's List for about 6 months I never received so much as ONE Customer who had said, "Hey, I read your review on Angie's List and I want some work done!" However I had about two customers a Month call me who had found my name on a wall somewhere or on some other website but Not ONE on Angie's List!!!!
When I was speaking with the first sales lady, one of her sales points was, "If you get just ONE Job from Angie's List it will be worth what you spend the entire YEAR!" Well, they wanted about $69 a month, A grand total of $829.00 a Year and in the Year I did not get so much as ONE Phone call or email! So I am not sure how much I paid out before I contacted Angie's List and told them to CANCEL my account that I was dissatisfied with this EXCUSE for Service they claim to provide and them charging me for 6 MONTHS and not keeping their end of the deal! I told them that the sales lady promised me a personal staff member to assist in design and creating my review page and that this person had (SUPPOSEDLY) Tried TWICE to get hold of my little sister and/or me to create this page.
At no time was I ever asked if I was satisfied and approved the page to be launched!! So what exactly was Angie's List charging me for? I told them that At this point I had paid for the service for nearly or over six months and had not so much as ONE call or Email and the cost at this point was over $400 so I asked how that benefited me at all to pay $69 a month and receive absolutely ZERO customers? Well, I was told that it was not a problem to cancel my service but that I had to pay for an early termination fee. I told them to go right to hell that at no time did I EVER Agree to any specific term of time and I was not going to pay any fee. Furthermore, I was not canceling my service because I no longer wanted it. I was canceling it because I felt it was Theft and outright FRAUD because they made promises they did not keep! And they absolutely did NOT deliver ANY of the services the sales rep told me they deliver!!!! Furthermore they are based out of the East coast and I am in Hawaii so one of the reasons they can NEVER Get hold of me is because of the time difference but still that is no excuse for completely failing to deliver on all the products and services they promised me!!
A few months after making it crystal clear that I wanted to CANCEL my account, I received a phone message from some new rep that I never heard from before stating that they "TRIED" Charging my card Again and the funds did not process!! I was in complete shock. I had not even heard from Angie's List in a few MONTHS and now they call to tell me that they failed to charge my credit card? Wow, I thought I had told them to go to hell and made clear they no longer had any permission, nor ever had any permission to just charge my card any time they wanted!! So I called the number back and of course given the time difference I did not get her on the phone but I was able to leave her a voice mail.
I explained that I had canceled my supposed "services" MONTHS Ago and they had NO Permission to make any attempts on my card! I told her that Angie's List had failed to provide services they sold and I wanted to make it absolutely clear that they would NO Longer try to charge my card and I said "I CANCELED My account MONTHS Ago so if you did not get the memo, it does not surprise me but Get it through your head and STOP Harassing me!!" I expressed that I felt it was theft, Fraud and outright harassment! And I never wanted to hear from them again PERIOD! And I threatened to start leaving reviews of my own about Angie's List if they attempted to charge my card again and/or tried to contact me again, and/or failed to cancel my membership!!!
I did not hear back from them till today when I received a letter from "Pangaea" A credit collection service asking me to respond within 48 hours of receiving their letter. They had Angie's List claiming that I owed them $219.26! I phoned them and left them a message and I said "Angie's list Owes me 2 BILLION Dollars so what do you think about that? How on earth do you send me such a letter just because Angie's List claims I owe them? Angie's List Lied and sold me a service that I paid for but Absolutely DID NOT GET! So I not only do not owe them but they Owe me!" I told them a few other things about going to Hell and left my phone number and "Account Number".
We will see how this turns out in the long run but I find it really funny that Angie's List sales reps can pretty much promise to sell you anything and absolutely NOT Deliver and then THINK they have you locked down into some contract or cancellation fee that I NEVER Agreed to!! So I guess if they can send me to collections for any amount they figure I owe them, I can tell their collection company that they owe me 2 BILLION dollars and see if it gets me as far collection my 2 Billion from Angie's List as they will collecting from me?
Have fun sending a rep to Hawaii to take me to court Angie's List!! Oh BTW I guess they should consider what might happen if I go to my local court house and file a claim against them for failing to honor their contract or perhaps they should consider Hawaii state law that VERBAL Contracts are just as abiding as written and their verbal contract stated they would provide me with staff to design and create a review page that I WOULD APPROVE and only AFTER I approved it would it appear on the web site but this never happened so why then was I charged at all?
So when I go to my local court house and file a claim against them, I wonder if they will settle or pay for someone to come out to Hawaii and TRY to fight it. Because the judges here likely like Angie's List about as much as I do. I never really liked that Angie Hicks or whatever her name is. She is a really UGLY Looking woman and I'd rather eat some dog crap than to ever see her nasty butch hair cut on another TV ad in my life!!! But this review really is not about Angie herself. It's about this crooked Fake service!! This is not a service at all. It is a scam and it is about time the people realize they do not need Angie's List. I still get phone calls from customers every month but never One time has any single one of them come from, seen or read anything about me on Angie's List!! I think Angie and Craig should get Married. Craig's List can sell Angie's List some children and be partners in Human trafficking!! Aloha.
Reviewed Aug. 4, 2014
I joined Angie'sList primarily to find a competent plumber for a small job: removing a radiator so I could have a floor repaired, then coming to put it back after the repair. I got a "deal" that was a TOTAL scam: $39 for a plumber visit, and $39 credit toward work. It cost $39. The guy came over and it took literally ONE turn of a wrench to take off the radiator. Great. Then he handed me a bill for over $200 worth of materials--when he used ZERO materials. Things turned ugly fast, with the business owner hanging up on me, they're leaving many threatening calls demanding their $, they're lying about what they told me the cost would be, etc.
Angie'sList told me they could help me resolve my complaint IF I agreed to leave a positive review for this company with an A or B rating! That is IMMORAL. I could never recommend such a shady company. But Angie'sList left me zero way to communicate this terrible experience to others. They just said: Sorry, but when you agreed to complaint resolution, you agreed to leave a positive review for the company. So long story short: Do NOT trust any reviews on this site--they are probably coerced. Angie's List is a scam.
Reviewed July 28, 2014
I am writing from a contractor’s point of view. We were members of Angie's List for many, many years and have always taken good care of the customers that came from Angie's. However, this year we decided to drop out, due to the high pressure of Angie's salesman asking us to spend more. We are already not getting enough customers to pay for the expense of the advertising. We were losing thousands of dollars. You know what they told us? "You’re not charging enough. We did a cost analysis on your business and found other contractors are charging more than you. You need to up your prices." Who are they to tell us to charge you more for services rendered! They have been doubling our rate for the last couple of years to continue with them. Possibly due to many contractors dropping out from dissatisfaction would be my guess.
Their commercial on TV says that contractors do not pay to be on Angie's List but if you do not pay for advertising they bury you so deep on the list that no customers can find you in their search engine unless you already know who you’re looking for. We were always told that if we remain an A plus rated company we would always get an "ANGIE'S SUPER SERVICE AWARD" which we have done from the beginning. Now this year they yanked it from us not because of bad reviews "We have always made A's" but because we were graded on a curve and we lost the award due to not having enough reviews. How do we get that back you ask? Angie's said you have to spend more money, to get more customers, to get more reviews! How's that for your bottom dollar? We have to pass this expense to our customers because of Angie's greed for higher and more profits on the backs of you and us.
They are making small mom and pop companies like us who have a limited advertising budget pay lots more money to compete with larger deep pocket companies who have unlimited advertising dollars. Angie's did not start out like this but I guess Angie found it was too easy to suck us dry and I think she wants a bigger mansion. LOL. Believe me reviews can be fudged if you are dishonest. There are ways to fool them with false positive reviews. Put your boots on when looking at the reviews because you could find yourself standing in deep ** .That is something we have never done ("fudge reviews"). Keep reading Angie’s List complaints and you will see what I mean.
Reviewed July 15, 2014
The Stone Center is being harassed to become a member of Angie's List. Angie's List employees are calling & stating that the owner of the Company wants to speak with them. THE Owner of the Stone Center does not want these phone calls. We have complained to no avail. Stone Center also is getting a barrage of Junk Mail from Angie's list also that we don't want. HOW do you get rid of this harassment? Angie's List employees are liars & creeps. Please quit sending the mail to us. Please quit calling. We don't want you or what you have to offer.
Reviewed July 8, 2014
Purchased an Angie's List "coupon" for HVAC inspection. The service provider came out, did the job and left an additional $295.30 bill for my wife. When I called the service provider they said the technician didn't know about the $95 coupon and the services they rendered were different. Fine, can I have my $95 back? That would have to come from Angie's List they told me. Angie's list claims they already paid them and that it would have to come from the service provider... and back and forth for about a month now. And poof, no money. Angie’s List coupons are rip-offs! The service never matches the coupon and you end up paying more.
Reviewed June 27, 2014
I posted a business on Angie's list a few months ago. I had some one working for me as an alternate contact. When no one could get a hold of me they called my alternate contact. Instead of leaving a message for her to give me, they let her sign contracts on my business account. Which in all fairness is partly my fault, I should not have trusted her, but Angie's List should not have discussed anything with her other than for me to contact them.
Meanwhile once all the money had been paid. My alternate contact went in and totally deleted me from my business. When I called AL, I was told there was nothing they could do. So pretty much they handed her my business on a silver platter. So I had all of my Information removed from the company and told them she could not pass a background check. She has a felony. I was assured all of this would be taken care of.
I built that business, I could build another. Lesson learned. I was overdrawn on my bank account couldn't figure out why. So now they have given my business to her and still using my account to pay for it!!!!!!!!!! The whole reason they let her do it is because I wasn't willing to pay for the ad, she was.
Reviewed June 18, 2014
So just last week I paid my $7.99 and joined the supposedly wonderful site, Angie's List. I needed someone to fix my leaky outdoor faucet. So what was one of the first things I saw but a $49 deal on exactly that, offered by what I thought was a local vendor. Happy to get what I thought was a great deal, I paid Angie's List for it via PayPal and got a quick email scheduling the service for yesterday 9-11 AM. So far so good, right? Wrong. 11 AM came and went. No show, no call. I called the local number and got somebody in the next town, no explanation, no apology, they just tried to reschedule the job 10 days hence. I asked for and got a local person, a tech who rescheduled for 1-3 PM the next day. A little better. So the next day, 3 PM came and went, no show, no call, nothing.
I called back the local number and again got someone in the next town. Asked for the tech of the previous day by name, was put on extended hold only to be told he's "not answering." They asked for my address which I gave and was put on another extended hold. Somebody else came on the line, still in the next town, who knew absolutely nothing about me or the situation or the reason for my call. At that point I related what happened and said I wanted to cancel the service and get a refund. What I heard was, "You'll have to call Angie's List for that." And they hung up. So I called Angie's List. I went through an operator who transferred me to the "Big Deal" line. I sat on hold for over 20 minutes of the most ghastly music imaginable.
Think Flintstones theme song and Hey hey we're the Monkeys. Finally some perky person came on the line, who would not take my request for a refund until I went through her lengthy script detailing all the issues and answering a gazillion questions. Finally she said they'd send me an email with a few questions to answer and IF they determined I wasn't lying they'd process my refund in 7-10 days. 7-10 DAYS?? You know how much interest they can make on aggregate funds in 10 days?? And it sure as shootin' didn't take them 7-10 days to take money from me for a service not yet performed! So the email came with the same exact questions I had just answered, only now I was expected to give the answers in writing. I filled out and submitted the form and got an autoresponder notice saying again 7-10 days for any refund. I contacted PayPal and opened a claim, but they said about the same thing: up to 10 days for a refund. Hey, somebody's making money here and it sure ain't me.
I just want my money back so I can find somebody to fix my stinkin' leaky faucet. This is just garbage. I canceled the service, nothing was done, Angie's List took my money and won't give it back for over a week. Something's really wrong here. Honestly, I am completely disillusioned by Angie's List and will never use them again. I don't believe they're on the level. I'm convinced that that plumbing vendor has seeded their name with false positive reviews and I don't trust any of the other reviews either after this. No company who treated someone the way I've been treated can possibly have that many good reviews. And not only that, I strongly caution anyone not to pay Angie's List upfront for any of their so-called deals. They take the money, then if anything goes wrong, they take their time about giving it back, while it sits in their bank account earning interest.
This is not only an unfair business practice, but highly unethical at the very least even if not strictly illegal. I'd have demanded my money back for the subscription too if I thought I'd get anywhere with that. But I was hassled out for one day. Decided I'll just eat the $7.99 and consider it an investment in my education. What a load of garbage. This Angie's List is not what some people make it out to be. Furthermore, they're collecting money for vendors while claiming to be objective and in effect, acting as the vendor themselves. That's a conflict of interest for sure. Yeah, I should have known better than to pay for something before receiving it, but something really stinks about this whole thing. Just had to post a warning so maybe somebody else can avoid what happened to me.
Reviewed June 12, 2014
I've never used Angie's List, but it was brought to my attention that someone left a review with my full name listed. So, let me get this straight.... anybody can just say whatever they want, accurate or not and it's out there? She straight told lies about me and is dragging my professional reputation through the mud! I'm furious! I've been in my profession for 20 years and have NEVER had an issue. This seems totally unfair. Isn't this defamation of character at its finest??
Reviewed May 5, 2014
You pay your dues to Angie. You file a review of a company. The review is an unfavorable review of a company. They will not publish it because they have a "CUT LIST". In essence if you write an unfavorable review it will go unpublished because they may want to have the company advertise and lose their business. I was told that they give the company a chance to respond to your review. A year and a half later no response, so they will not put it out for publication. They only publish "GOOD REVIEWS". So if you contract with a company that does lousy service, your money goes to waste with the famous ANGIE'S LIST. Save your money. Use the BBB better source. STAY AWAY FROM ANGIE'S LIST AND REBATH IN COLORADO SPRINGS, CO.
Reviewed May 4, 2014
Joined Angie's List and purchased coupon for kitchen design from one of their featured businesses with an A rating and 48 reviews. When the business failed to deliver and I could not believe they had received such a high rating, I looked closer. They had received 55% A's, but the other 45% were evenly distributed from B to D with an average at best of C+. I asked the business for measurements, and they told me that would be $300 (the supposed value) of the coupon. When I said I had already paid $50 for something I could have gotten free at Home Depot or done myself with a free app, the business owner stated that the $50 went to Angie's List, not him. Angie's List advertises that they are impartial and do not get money from sponsoring businesses. This seems like a kickback to me. I cut my losses and quit Angie's List. They have not yet responded.
Reviewed April 17, 2014
Angie's List is not your most reliable resource. You have one client who had a bad day and wants to be a jerk, they will try and bash the company's name using Angie's List. In a case where we were asked to settle and get the review taken down if we paid money to the client, you read that right pay the client x amount to get our bad review taken down. Go with word of mouth, referrals. Check out company's website, that is your best bet. I would not waste my time and money on Angie's List.
Reviewed April 5, 2014
I looked for the company I was thinking of hiring on Angie's List and didn't see them, basically because they were using a different name. I found them later after I'd been scammed in the worst way possible, by putting in an address. Instead of Caring Transitions they were listed under CT and had a lot of really bad reviews. I added mine and then they changed the name of the company again and took out the full name and made it initials. I contacted Angie's several times and filed complaints, telling them what they were doing.
They are currently listed under a new owner and address, and the old company listed as closed, though you can't see that on Angie's List, I only see it by looking up my reviews on my account. All the bad reviews are gone and they are free to steal from other elderly widows with Angie's blessing. I'm telling everyone don't use Caring Transitions or Angie's List. They are both worse than scammers, worse than thieves, worse than liars. What they both did was criminal and I won't rest till they're out of business or preferably in jail.
Reviewed March 25, 2014
We signed up for Angies List almost a year ago. The initial cost was $51.00 a month. The salesman assured me we would get work with the lowest plan they had. A few weeks later, a salesman from Angies List called and asked how things were going. I stated we have not received one call from any of your customers, so he stated we needed to advertise more and that cost was in the hundreds of dollars a month, plus if we gave our own customers Angies List review cards we would have more reviews therefore more customers.
What he did not state was all of the hundreds of dollars I would have to spend would be in areas I don't even work in, because the area I work in have all the contractors on Angies List filled up. I will not give my own customers Angies List review cards that would be advertising for Angies List and from what I understand some people have to pay to send in a review. As soon as our contract is up with Angies List, we will not sign up again. I don't believe customers should have to pay for Angies List when the contractors are paying too.
Reviewed March 13, 2014
I paid $99 for a Big Deal on house cleaning service. The owner never called as promised. Angry, I got in touch with Angie's List this afternoon (3/12). After waiting on hold for about 10 min., a computer voice said I could leave a message and receive a response to my concern in no more than two business hrs. That was around 2:30 EDT. Now it is 9:20 pm and guess what? Still no email! The consequences??? I'm mad as a wet cat!!
Reviewed Feb. 28, 2014
People, if you really want to find out the reputation of a company you want to work with, go with the BBB. And you don't have to pay to belong.
Reviewed Feb. 4, 2014
I find their advertising sales people very "pushy and unprofessional" I do not like the way they conduct business.
Reviewed Dec. 5, 2013
Angie's List Pay to Play advertising Pricing. If you don't think Angie's List is a Pay to Play Massive internet Scheme, Check out the pricing they offered my company to be in the first 30+ 1st and 2nd page rotation that her members get to see. Once in Talks about advertising with Angie's List, Positive reviews that were not there prior started to appear immediately. In addition, she holds herself harmless pushing incorrectly licensed companies Big Deals to her members without certifying their true credentials. I have many more phone messages from her sales teams to prove these Pay to Play accusation.
Reviewed Nov. 4, 2013
We received a negative review from someone who we didn't even have a contract with or provide services to. Angie's List has told us they will not remove the review. So, I will no longer be passing out the membership applications to our customers to join Angie's List at a discount, something Angie's List provided us with. Not promoting that site!
Reviewed Oct. 11, 2013
I was hired by a member of Angie's list to complete the inside of an addition built on the rear of member's home - an addition built by another contractor. I have an Afro-American employee who drives a diesel truck and some oil dripped on the member's driveway. Member then had called employee a **. I told member that I will not allow or put up with rude behavior and that we will leave the job site. Member's wife begged me to stay and finish the job with an agreement that when finish I would receive a payment toward the contract, just leaving some paver work to be completed. 3 days later we finish the inside of the addition. The member told me that "yes, I will make a payment." 5 times they stated that to me.
The day that I was to receive a payment, member had the El Paso Sheriff's office remove me from the member's property. I sued member in a lower court. The court ordered a State of Texas home inspector to go to member's home and evaluate the workmanship by us. The report came by and stated that the inspector had the construction contract in hand, viewed each item and stated in writing that the workmanship was "WELL ABOVE AVERAGE WORKMANSHIP." The court ordered member to pay me. Member did not appeal the judgment and the member did in fact pay me.. Member then posted on Angie's List a FFFFF rating stating that I did not install a concrete countertop under the gazebo. This item was not part of the contract. Member just made it up, member lied, and it goes on and on, slamming me with lies.
I call Angie's List and they told me that if I sue the member they will remove me as a service provider, and they did.... I did file suit in State Court for slander and libel for $135.000.00. The case is still pending and no court hearing, as of yet, and an injunction is also still pending. Angie's List is protected by the CDA for third party comments, but Angie's List IS NOT PROTECTED by the CDA for acting in concert with a member to harm a contractor's honest services, who has a constitutional right to sue a member who lies about a contractor. I won my case in the lower court and member stated the same claims as he did on Angie's List. Member lost and the member will lose again.
If I win in State Court, I will consider a suit in Federal Court for conspiracy and to smear my good name across the www and who willfully and knowingly with malice, harmed my business and to deprive me of my honest services. Uncharted waters is what I am good at and without a lawyer, I'm in pro se. I do have and I have always maintained an A+ rating with the true BBB. This case is pending and is for public record in the courthouse in El Paso County, Texas district clerk's office.
Reviewed Aug. 1, 2013
I received a bad review on Angie's List. This is from a person that never hired my company and cannot prove any type of invoice or receipt from my company. I don't want any affiliation with Angie's List and how are they allowed to just allow anyone to go on their website and post negative things without checking them out to see proof that a company was used by them? Not fair. We as business owners must have some kind of rights with this?
Reviewed July 23, 2013
I have been an approved vendor on Angie's List for over a year. Yes, I receive telemarketing calls and emails from their salespeople but I am semi-retired and don't need a lot of business. I have received several referral calls from their members and overall, the results have been good. Considering that I paid nothing to be listed, I have no complaints. Then again, I haven't gotten a bad review either so I have not been on the receiving end of that situation. I also have a Yelp profile and while people do look at it, to my knowledge, I have never gotten any business from that listing. Local advertising still works the best.
Reviewed June 3, 2013
I hate to say that but it's true in my case. I've used AngiesList twice, and yes, I willingly have a yearly membership and I found two reputable contractors through AngiesList. The quotes I got were reasonable and the workmanship was good. Having been burned more times than I care to think about by contractors, in my state anybody can call themselves a contractor if they get a license and purchase insurance. I'm grateful for AngiesList in my area. I'd be back to recommendations from friends if not for AngiesList and I got hosed by those contractors. For the most part, I believe in hindsight they did not know what they were doing when it comes to an old house but they wanted the work and were willing to wing it as they went along. Word of advice: Educate yourself on the job you need done before you hire somebody off any service to do the actual work, and BE THERE to monitor the work.
Reviewed Feb. 12, 2013
I cannot unsubscribe. Somehow (I cannot ever remember subscribing to AngiesList marketing email), I was added to AngiesList’s email list. Trying to clean up the email messages coming in, I've decided to simply unsubscribe to as many unwanted messages as possible. So upon receiving marketing email from AngiesList, I thought I could do as I've done with many other unwanted solicitations and simply click on the unsubscribe button. When clicking unsubscribe on the link listed directly in the marketing email that they just sent to my email address, I'm asked to enter my email address on file (keep in mind that this is the same email address they just sent their marketing email message to therefore it should be on file, right?).
After entering the same email address that they just sent a message to, I received an error response saying there is no such email address on file. After trying this several times, I sent a message to their contact email address, with subject that states "Cannot Unsubscribe" but got no response. After receiving another marketing message (almost daily), I sent another message to them with subject, "Cannot Unsubscribe: Second Notice!" Still no response. After receiving the third one and trying once again to unsubscribe and could not, I decided to call the customer service number. And after being transferred and on hold for 10 minutes, I spoke with someone named Patrick **. He was a very nice person and told me that he would help me.
I later received this email: "Thank you again for your call today, Joan. Here is a receipt confirming the cancellation of your AngiesList membership. Your account will not be renewed and you can continue to use your membership until it expires on 1/30/2014. Please let us know if you have any additional questions or concerns. If you ever need our help in the future, we'd be delighted to welcome you back! Thanks again for being a member of AngiesList."
The next morning, I received another AngiesList marketing email. I sent another message, subject, "Cannot unsubscribe - Third Notice!" I suppose I'll have to spend more time than I care to in order to get this stopped. Attorney General and BBB, next stop! This does not make for a good review, AngiesList!
Reviewed Jan. 21, 2013
How many folks are having issues with Angie's List referral services? On or about a year ago today, a representative solicited a call to me for a three-month trial to Angie's List referral service. Although I thanked him for his time and informed him my sons do my advertising online as they are both web designers, he still persisted saying, "What have you to lose?" He said, "Please give us an opportunity for three months to earn your trust; if you are not 100 percent satisfied, simply cancel." He was pushy but courteous and polite, so I agreed.
After the three months, I informed an Angie's List rep by phone that I wished to cancel their services. They said that they hated to see me go and that the fella who contacted me was no longer with them; however, they would honor his commitment. It has been over a year with a minimum of 5 phone calls to Angie's List representatives along with at least 4 managers, all of whom have assured me that my listing and billings would be canceled.
Angie's List continued to bill me through my Visa credit card. I have filed fraud with Bank of America 3 times and have finally had to resort to canceling a Visa card to finally stop the fraud and harassment from Angie's List referral service. I have now received a letter from collection agencies which states I owe Angie's List $200 for past services.
I have been in business for 30 years and have yet to stumble on or be conned and cheated and annoyed to this nature, which borders on criminal and fraud. How many other small business owner have suffered the same type of harassment case such as mine and are there any attorneys willing to open a class action suit against Angie's List? If so, please contact me. It not the money I am concerned with; it's the fraud which goes far beyond the measurement in money in true and honest business practices.
Reviewed Jan. 20, 2013
We are a company on Angie's List, put there by their members. Three times we have received somewhat negative feedback & we are not even the company that performed the work. I know that we can post a reply to the comment but I ask, how come no paperwork/contract is ever checked to begin with? So anyone, any time, can post negative comments without someone doing any research from Angie's List if the work corresponds to the correct company.
Reviewed Jan. 16, 2013
I found a listing on the internet for a medical practice in New York City under my name that was posted on Angie’s List without my permission. I am a physician who does not practice (I work in research). I never posted such a business listing and have ever been a member of Angie’s List or had any affiliation with them. When I contacted them to remove this posting with erroneous information, they refused.
Reviewed Sept. 8, 2012
I enrolled on Angie's List at a cost of $31.00. I received an email from Angie's List saying that my area is a test market area and that there is no charge for membership. I emailed back, stating that I felt ripped off that I shouldn't have been charged. No response and no refund. I'm writing my local Better Business Bureau. I shouldn't have been charged.
Reviewed April 26, 2012
We are a business that is listed on Angie's List. We usually get all "A" grades. We do good work, have numerous awards and care about our reputation. Someone called in and asked for a price quote over the phone. We gave him a price range and that was it. He did not ask for an appointment and we didn't hear from him again. One week later (after his call), he posted a scathing review of us and gave us all "F" grades. We called Angie's List to get the review taken down. They refused and said it will count towards 25% of our overall grade! Insane! We are considering a class action suit against them for damaging our reputation. They should be stopped.
Reviewed Feb. 22, 2012
I subscribed to Angie's List in 2011, thinking it would give me access to reputable vendors, contractors, tradespeople, etc., but the problem began when Angie's List did not have a service area for my zip code. Angie's List substituted a major metro area instead, which is over an hour from me, and provided a list of vendors, contractors, etc. that I couldn't use, because of the distance. I cancelled my membership because of this reason, in December of 2011.
Angie's List contacted me today, and wanted a list of vendors that I would recommend, which I provided to them, but I did not find through Angie's List. They asked me for the reason for my cancellation, and I gave them the aforementioned reason. I told them they needed to provide services and contractors in my area, which is quite large, and recommended they create a service region based on the zip code for this particular part of the state. The customer service rep and his manager told me I didn't know what I was talking about, and that I would have to stay in the region they had in their system. I was trying to assist them, and they were flip and rude in their response.
If you do not live in a major metro area of the United States, Angie's List will do you absolutely no good. Do not sign up for it, because you'll be wasting your money. Ironic how a site who boasts it is serving the consumer, actually isn't.
Reviewed Nov. 30, 2011
I am a paint and remodeling contractor based out of Alexandria, Va . I was seduced into 1yr advertising contract with Angies List as a result of long term solicitation and "factual" information presented to me prior to signing. During the contemplation period, I believe an inside call from them was made to me posing as a potential consumer using their network in attempt to make my decision to join.
Although skeptical, I agreed to advertise with them. 3 months went by without a single call resulting from Angie's List. I attempted on numerous occasions to communicate with my account manager about my concerns. It was suggested to join their "big deal program". This program is designed for them to gain 30% of on an already discounted promo service completely on their terms. This would be in addition to their monthly subscriber fees. I did not feel this would be beneficial, nor did I feel I needed to go to such extreme/costly measures to make their program work for me.
After continuing concern, my account manager stopped responding to my emails for a period of 3 weeks. It was not until I sent another email, that I was then contacted by someone claiming to be my new account manager. I was never notified of any of these changes before or after. I don't believe this to be true. After committing close to $1,000.00 monthly subscription fees (1/4 of contract), they had no more excuses for me.
After demanding to speak to a manager, I was contacted by John **. I began to explain my case once more, until I interrupted the conversation on suspicion that the conversation was being recorded. When I questioned this, he hesitated, and waived it off as "standard practice".
I proceeded to explain that I had no issue with being recorded, however this information had not been disclosed/consented prior to. This is an FCC violation.I continued to explain my issues and requested to be released once more from contract based on their negligence, unprofessionalism, and unsatisfaction with results. He admitted mistake, and verbally agreed to release without dues. With the understanding/assurance that something would be provided in writing stating such.
After a few more emails, he is now claiming only to have agreed to cancellation of ad, not in waiving any fees or providing written document as agreed.
Reviewed Aug. 24, 2011
Last year, I signed up and paid a fee to make an inquiry on a contractor(s). Recently, just a small $10.00 charge showed up through my PayPal account. I was not informed that Angie's List would be charging me fees, no matter how small, for something that they did not earn. I attempted to contact Angie's List but I got tired out on the phone. PayPal said Angie's List would cancel the ongoing debit of my account but I have not seen the return of my $10.00 Angie's List ** me for.
Reviewed April 13, 2010
I paid one month subscription for about $15 after the first month, I didn't renew the membership but was unknowingly charged $5 for another three months until I found out. I called the company, they only agree to refund only one month of charge as the amount was not huge. I let it go. I, today, while reading an article, I realize this is a scam, so I report it. Total loss: $10. Physical: Can't believe I was scammed by Angie list, a relatively reputable website, don't who do I trust!
Angi Company Information
- Company Name:
- Angi
- Year Founded:
- 1995
- Formerly Named:
- Angie's List
- Address:
- 1030 E. Washington St.
- City:
- Indianapolis
- State/Province:
- IN
- Postal Code:
- 46202
- Country:
- United States
- Website:
- www.angi.com


