Amazon.com Reviews

For me the consequences are that I paid $79 for a Prime membership that is not being honored and the guitar humidifiers I purchased did not arrive on time and my Martin guitars are drying out in Colorado's low winter humidity as I wait for the order to be delivered. As other Prime members who encountered similar problems are unlikely to seek recourse for their individual delayed orders, I believe a class action suit should be undertaken as this was not an "accident" but a fraud that likely netted Amazon a considerable savings in this week's shipping fees.

During the course of the 3 days that I opened my new account, I have made 5 separate transactions, totaling to $185.50. My items have already been shipped, and my funds have been frozen for 90 days, in which, during this duration, Amazon has full possession. I have avidly pursued the Amazon "Seller Performance Team", who issued the email, about information regarding the closure and withholding of my funds, and the ultimate resolution of my issue. It became apparent to me, as per my search to find means of communication with Amazon (phone numbers), that Amazon's " Seller Performance Team", did not have any provisions for verbal communication (phone numbers), and when I sent an email replying to the "account closure" letter, I received an impersonal, generic, and unhelpful response inhibiting any form of further resolution.

The only way that I could contact Amazon was through their customer service number, and through that, I planned to access the "Seller Performance Team". Instead of having a helpful, informative, productive, and mature conversation with, not only a seller representative (Oscar **), and supervisor (Gus **), I was rudely suppressed, yelled at, and hurried off the phone. My items have been shipped, Amazon refuses to help, my money is being held, and I have no where else to turn. I am earnestly seeking your aid in the resolution of this matter.

My question is how is it that Amazon shipped it to me and now I cant ship it back to them? Amazon's response was, "I'm sorry, but due to safety reasons, we cannot accept the return of any hazardous materials--these include but are not limited to items that are flammable, gas-powered or use propane or natural gas--at any of our fulfillment centers. The risk of accident is simply too great and we cannot accept the return of products that have special shipping restrictions imposed by the U.S. Department of Transportation.''

I was told the decision was permanent, and I would no longer be allowed to sell my items on Amazon. They can change any of their policies and procedures at anytime without notice. This is an extreme hardship to my family. Amazon was my only source of income, and now we are going to be evicted, and my daughter and I have nowhere to go.

I have called customer service, corporate HQ, sent emails to many different departments, etc. They want an email from my original email address yet, since I don't have the domain any longer, I can't get to the email. I don't know if I have $5.00 in the account or $5,000, because they won't talk to me about it. I've had 3 people say they were going to call me back, and I've had not 1 response.

This cannot be tolerated, we go with trust and they rob us. For sure they lost a client and I am going to make sure to make them losing the most possible .

One minute later, I got another email from Amazon telling me that upon further review, they have determined that a refund check had not been issued and they would deduct the funds from my account. I immediately replied telling them again that the customer was refunded. Amazon ignored my reply, ignored my original documentation of the refund and took money from my account and jacked up my reserve, costing me even more money. This happened on October 12, 2011.

It has been over a month and daily, I send emails to their customer service department, their seller support department, and their A-Z Claim department — all of which just get case closed and no responses. Amazon called me a liar, stole money from my account, jacked up my fees, and won't respond to my emails. Sellers, beware. You don't need Amazon to do business. You don't need a 'partner' that steals from you.

But I kept getting an error message from Amazon that there was another account using the new email. I want to and ask if I wanted to this account to use that email, which I tried to do but it wouldn't. So of course, I called Amazon support and ask them to delete the 2nd account information so I could change the information on my primary main account. They stated that it would take a couple of hours and I would get an email confirming the account was closed.

So, when I finally got the email stating that the 2nd account (which is a Gmail email account) had been deleted and cancelled, I figured everything was okay. So, I logged into my main account (hotmail) in Amazon and it won't let me log in and I tried everything to log in! So I called Amazon (very upset of course) and I ask them why I can't get in and they say, "because the person deleted the hotmail account one." I said, what? They were only supposed to delete the Gmail account, but they did both. But they said that they could pull up and restore my Gmail account but could not restore my Hotmail account which had all my recent orders (one I just placed), my bank card information and other account settings.

I am furious! I spent an hour on phone being put on hold and them asking, of course, all the information about the main account and claiming it was a mistake, "We're So sorry?" So it didn't get resolved in that phone call and the person said that a person (supervisor?) would be contacting me first with an email (which I still haven't received) and very shortly by phone to see if they could get my account restored. That is the last I have heard and that was hours ago. It is now 9:30 at night, no email and no phone call!

Amazon has really ** me off this time for the last time. I have issues with shipping before, and products and even trying to cancel orders even when they haven't shipped. But this takes the cake, I am just wondering if I could sue their company for this (deleting my account)? Probably not, but I would sure love to!

So here I sit unable to access anything on either accounts and playing the waiting game. What a waste. What a corporation Amazon is. Besides that, both people I spoke to were not located in the USA and I could barley understand what they were saying and kept mispronouncing my name incorrectly. Even when I told them again and again the pronunciation. That was annoying in itself, on top of it!

I emailed amazon (as you will never get an actual conversations with anyone from Amazon) and just got lame statements that they would stop sending Amazon marketing updates in the future. They have sold my e-mail address! Read up on all the poor experiences and be prepared by having a garbage account if you want to take advantage of any offers they might give you.

Back in March, Amazon was clearly stating that IRS required Amazon to collect my SSN, regardless of any sales volume threshold. In an email from Amazon to writer Steve **, which Steve published on the internet on March 31, 2011, it states the following:

“Beginning with the 2011 tax year, new IRS regulations requires that U.S. Payment processors, including Amazon, file form 1099-k for sellers that exceed $20,000 in gross sales and 200 transactions in a calendar year. The regulations also require that sellers have taxpayer identification information on file, regardless of sales volume, in order for backup withholding not to apply on gross sales.”

And in Amazon's current FAQs, they clearly and deceptively state that is the new regulations that require me to provide Amazon with my Social Security Number, regardless of sales volume.

“FAQ #4: Do the new regulations apply to all Amazon sellers? Yes, however at this time only sellers that exceed 50 transactions in a calendar year, regardless of sales volume, will be required to provide taxpayer identification information to Amazon.”

However, in Amazon's email to me, as well as further down in Amazons FAQs, the onus switches from the regulations to it is Amazon's policy.

Email to me: “Beginning with the 2011 tax year, new IRS regulations requires amazon to file a form 1099-k for sellers who exceed $20,000 in unadjusted gross sales and 200 transactions in a calendar year. To assist in complying with these regulations, we are requiring sellers who exceed 50 transactions in a calendar year, regardless of monetary threshold, to provide their tax identity.”

And Amazon's FAQ answers the question this way: “FAQ #12: I am not going to come even close to hitting the reporting threshold. Why does amazon require my TIN? It is Amazon's policy for amazon.com, sellers that exceed 50 transactions in a calendar year, regardless of sales volume, to provide taxpayer identification information to Amazon.”

I interpret the question to be what gives Amazon the authority to collect my TIN? Amazon answers because we said so. Just how cavalier can Amazon get? So which is it, the IRS regulations or Amazon's policy that determines the annual sales volume threshold for collecting my Social Security Number? The answer is both! Amazon certainly has the right to ask for my Social Security Number, regardless of the threshold, however, as long as I do not exceed the IRS annual sales volume threshold, they are not required to collect it, and I am not required to supply it, as a directive of the IRS regulations or otherwise, as long as I am willing to subject myself to the consequences.

From the IRS, I would suffer no consequences; from Amazon, apparently the consequences are that I will lose my privilege to sell my products on their venue. For reasons not yet disclosed by Amazon, they are deceptively using this regulation as an excuse to obtain my Social Security Number, something that they do not have a right to, and something that I believe is an invasion of my right to privacy, a right guaranteed to every one of us by the 9th amendment of our U.S. Constitution.

When you buy with 1 Click, there is no recourse in terms of shipping. Here's what I mean. The web page items show $0.00 shipping. It doesn't say for Continental US only. It doesn't say Alaska and Hawaii rates are different. I pressed 1 Click for a $9.50 item that was smaller than a tube of toothpaste and was billed $24.95 for standard USPS shipping. They could have sent it through USPS Priority Flat Rate for $3.95. They could have sent it overnight for $24.95. Another vendor showed $.75 for one item and $1.50 for two items. I approved and was billed $7.99.

Amazon believes that this is a vendor problem. They have their heads in a dark place. This is an Amazon website problem. Their shipping charges are misleading and fraudulent. I contacted them and they wanted me to contact the vendor. I forced the responsibility on them, and then I was told that I should contact them if I don't hear from the vendor. I forced responsibility on them again and told them to get back in touch with me. They are interested in collecting their commissions for the sales but have no interest in taking responsibility when it is their problem.

After this I sold another item the very next day and now they will not release my funds because I have had an A-Z claim against me. I am just a small-time seller and every penny counts. They gave a full refund and the customer gets to keep the product due to their A-Z policy. And now they are holding more money in case it happens again. These people are thieves and so are these customers, they change their mind and don’t want the product, so why don't they send it back? Amazon and their policies suck. It’s all corporate greed and nothing will ever be done about it.

There are several thieves out there that are very aware of this policy and use it every day. Look up free stuff on Amazon, you will be shocked. I and thousands of others are being robbed by Amazon; they are thieves.

I will never again buy anything from Amazon. Having read other customers/vendors' feedback, it seems like this policy of stealing funds from customers/vendors is new. Customers and vendors, beware! If you have the time and money, sue them and publicize your case anyway you can (i.e. youtube, print media, investigative journalists, blogs, etc). They must pay!

The funny part, as I explained to the customer service agent, was that there were five or six tractor trailers that sit in a parking lot up the street from me! I said to the agent to send a dispatch to these drivers so they can pick up the packages. They all assured me that this is a top priority situation and will be addressed immediately. This does not represent good customer support for your customers. These packages are all sitting in my office with no place to go. What a poor way to represent your customers! Sadly in due time, if these packages go unattended for a period of time, they will be destroyed as we have no other choice. We have reached out to Amazon and apparently, they don't care.

The address that these packages are at is ** customer counter. My phone number is **. My name is Martha **. I work from 7:30 am till 12:00 pm, Monday to Friday. Apparently, someone did call on Monday night. The clerk at night said that this was being handled by our security department. Unfortunately, this is not true or not somewhat true I should say. We got notification from our security department that the independent carrier for these packages was to come in on Tuesday and Thursday to take these packages. This has not happened and we were told this 3 weeks ago. I also wanted to mention that the manager of my department has also been trying to resolve this problem. His name is Mike **. His number is **. I sure hope that a resolution comes quickly. Thank you.

The seller described this book as "still in plastic". That was all the seller said, so I was definitely sure that it's the whole book I was looking for. However, it was only few chapters of the book (It's a loose leaf), so I told the seller that it's not what I ordered and I wanted her to refund or exchanged it for the right book. She said that I should have read the description that it gives, but as I already said, all they gave to me was the name of the book. I even checked invoice and shipping confirmation e-mail. There's no explanation that it includes only parts of the book, so I asked her to show where I can see the description she put.

After I asked this, she did not answer my question and kept saying, "Just send the book then I'll issue the refund." So, I captured the screen that I got when I ordered and what she explained about the book.

After that, she said, "I am so sorry that this has happened. I am only human and I do make mistakes. As you can see, I have a great rating and the customers that I deal with are really great even when there is a small problem. I do take some responsibility for this problem and will learn and fix it for the future. You only pay a portion of the postage anyway, because when the postal rates go up, Amazon does not go up. So really, we are losing money every time there is any order. You are the first customer that has complained about something. I get one at least every time school is starting. I will be waiting for your book. Paula."

She even implied that I'm not nice and she doesn't want to pay extra charge for her fault. Also, she didn't admit her fault. I realized that I can't deal with that kind of people, so I sent the book paying for $4.59.

Today, i got refund from her or amazon.com for the book price and shipping when i first got the book in mail: $28.99. It wasn't including portion of the shipping charge when i sent the book back to her. I emailed her again, and i just got back an e-mail from her saying, "Do you always tell people what to do? You could have sent the book back cheaper than what you mailed. So, I do not feel that I owe you anymore."

Here's my point: She kept changing what she said. I mean, she said that she has the right description at first, and then she said that she mixed-up but there's a fault on both. After I sent a few pictures of what I saw, she said she was sorry but still can't take the whole responsibility in this problem. And finally, she said she's not going to give part of the shipping charge that I paid.

I've been really frustrated while dealing with this problem with her, but I still think I have to get portion of the money back. It's not about the money. It's only 2 dollars that I can get back. It is about being respected. Furthermore, it is about the duty of a seller and a customer. If there's a problem, customers have to let them know so it can't happen next time to other customers. If a seller has a mistake, they have to try to fix it and take responsibility no matter how much they have to pay more.

Also, before I emailed to Amazon.com customer center, I told her that I was opening dispute with Amazon.com, and I got this email from her:

"Please concentrate on your studies. This is so ridiculous and childish. I cannot believe that you are making such a big deal out of this. Grow up. You should have known what you were ordering in the first place. I know that I am not perfect, but when I do make a mistake and had to deal with a customer, they were really nice about it and were more mature. If you would have waited on me to respond, I would have told you to keep the book. Also, you sent it back to me priority mail instead of standard shipping, which would have cost you less. Are you going to cry over a few dollars? Grow up. - From Paula who is old enough to be your mother."

Like I said, I'm not dealing with her in order to get two dollars. I want to be respected and for her to admit what she did. I'm very upset that I felt insulted when I got this e-mail.

I can't really talk to her about this problem anymore because she keeps blaming me and does not listen to me, so I'm trying to find a help to fix this problem. I hope you can help me in some way.

Thanks for reading this.

Sookkyeng **

I am not working and now, because I cannot get through them via phone to resolve this issue, I cannot buy my two daughter's school supplies for this school year! What do I do now in order to get the money you owe me?

After sending them the right info, they sent me this nice go-to-hell message: "Thank you for contacting Amazon Web Services. After a review of your account by an account specialist, we have decided your account will remain blocked. We regret we are unable to provide further information on this situation. Any subsequent accounts that are opened will be closed as well."

When I engaged in a live chat with an Amazon.com representative, I was advised that my account had been put on hold and was suspected to have been compromised. Also that someone would contact me within 24 hours.

On the morning of 8/6/11, I used the "call me" service on the Amazon.com website. When I was connected with a representative, I told her I was disturbed that my account had been compromised and my personal information hacked, but Amazon had not bothered contacting me. Even after I contacted them on 8/3/11 and was advised I would receive contact within 24 hours. After being placed on hold, she told me my account was on hold and it was being investigated and someone would contact me.

For the past few months for example, I had spent over $2000 on amazon.com alone, and I only had 2 returns; One for a defective item that costs $10, and another for a wrong item sent to me that costs $28 (approx). If you look at the math, my return rate, if anything is about 2% of what I bought. I am moving in 2 weeks and I had started packing up everything. I noticed I had a lot of used games, old textbooks, old DVDs, etc and Amazon.com had a trade-in program. I figured I might as well trade them back in to Amazon.com since it is convenient, shipping is free, and I was going to shop at Amazon one way or another regardless, so Amazon credit will do just fine.

The items were received by Amazon last Friday and yesterday (Monday) and was only processed today for Amazon credit. I had received 4-5 emails regarding my trade-in, with the last email sent at 1PM sharp. Within 12 minutes, I received another email from amazon that my account was suspended. There is completely zero basis unless you want to count trade-ins as returns. If so, they should have said and I would have never traded anything in. I would have just sold it on ebay.com or half.com or even amazon.com directly myself.

Another problem that I could think of was a problem with shipping for one of the packages that was resolved by the UPS. I had purchased a Macbook Air and the UPS guy had misplaced the package. Eventually, the package was found and everything was good. I had contacted Amazon when the package was still missing, but did not file for a claim for any replacement or refund. I did not bother updating them about the situation either since the package was found and everything was OK and also because of the fact that a claim wasn't filed to start with. Other than that, I do NOT have any returns/replacements at all. I had talked to Customer Service a few times for late shipments and once they gave me a $5 Amazon credit because it was grossly late (by 2 weeks). I cannot think of anything else that is acting negatively onto my account that has caused such an action.

I had emailed Amazon Account Specialist department and had no reply as of yet, but I'm not expecting any until 1-2 days later since that is the time frame it takes, I was told. I had called Amazon many times at their corporate location, talked to their Customer Service Department, their "escalated" customer service Department (Search & Rescue is what it was called), and attempted to talk to their Executive Customer Relations department but to no avail. I had sent emails to other departments too including their Executive Customer Relations (ECR) and I'm awaiting reply.

It looks very dubious to suspend me right after my items were processed for Amazon credit. Now, I can't access the credit and they won't refund according to their policy. They won't send the items back to me either.

My purchases were mostly small ticket items such as for dog supplies, printer ink, textbooks, camera accessories, small electronics, skincare products, surge protector, power cords, home and gardening items, and one computer laptop. I had not returned anything expensive this year. Last year, August, I returned a set of speakers ($800) because it was defective/damaged. Subwoofer had a big crack like someone hammered it. Other than that, nothing else.

Where i live, (rural hills of california), there is no USPS delivery available, so all items ever dropped at the local post office eventually get shipped back to the sender. when i got the confirmation email of my order, it had been divided into four shipments so only 1 of the 9 items will get here in 2 days. the other 8 will most likely get shipped back to the sellers. when contacted again regarding this revelation in thier shipping, i am now told that the other items coming through 3rd party sellers are something amazon cant control. They couldn't tell me about this when i called prior to placing the order? Amazon collected the pricey 2-day shipping cost for the 1 item coming from them, but then i guess if they can get the lions share who cares about anyone else anyway...right! Once this order is resolved i will absolutely be closing my account at amazon.com

I lost my commission on three other items sold, the monetary value for the boost cell phone, and I have not had any sleep in the past week. I am very emotional and in distress and no longer able to enjoy quality time with my family.

I need an attorney! The policies at Amazon are unfair!

Because Amazon went through a third-party, my rebate was not given to me. Amazon received their money and I lost $300.

there is little or no way to cancel anything once you place an order on line anymore. within 1 minute i realized i had purchases the wrong necklace. went to cancel "already in process". what a rip off!!. then because it was combined with another item i was able to cancel, they wanted to charge me shipping!. they agreed to cancel the shipping fee but claimed the item could not be cancelled. it was shipped using some company called parcelpool, which seems like a scam. they claim on their tracking info the item was delivered and signed for. this is a lie, i never signed for a thing and i was home all that day. i contacted amazon multiple times, poor communication and customer service as they are all out sourced now. i was told i would get a full refund. i later received an email saying they could not process my refund due to "technical problems" with my order. they have robbed me---pure and simple.

Every time I call I get the proverbial run around. I actually have saved emails from buyer saying he got his product yet Amazon gave him his money back. I have tracking numbers for all purchases and I have saved every email correspondence from buyers. Amazon can see these emails too of course, but they refuse to charge the buyer again and they refuse to give me my money. The 90 days is not quite up yet, but I am fearful that even at the 90 day mark I will not get my money. I would like to start a class action suit, and go to the media with my information. I can prove all of what I am saying. Anyone who wants to join my suit against them for non payment of profits and CAN PROVE you are owed the money email me at bam7716@msn.com, title the email "amazon dispute". I am fighting Amazon, and taking all this to the media to expose them for the frauds they are.

I have been wearing Ralph Lauren products for years and began to suspect that I had been sold fakes. I am a proud owner of Polo, which are over ten years old and still look nearly new. Upon research, I found that, much to my dismay, I had indeed been sold by impostors.

The following are reasons I discovered that tell me that my shirts are imitations when I compared them with authentic ones I had purchased in department stores. The buttons on a real Polo do not say Ralph Lauren on them and furthermore, they are thick; the buttons on my shirts do say this and they are very thin. The hems on my real Polo shirts are perfect when I turn them over. The stitching on the shoulders is on the underside and done perfectly. On the fakes, you see ugly cross-stitching underneath. The thread on the real Polo matches the color of the shirt. The thread on the white shirt I purchased from them is black.

When I pop the collar, I can see ugly black stitches showing. The cloth on my fakes is extremely stiff and coarse; as previously mentioned, upon which on only two washings, the colors changed dramatically. The buttonholes on both shirts are very poorly done. There is plenty of thread hanging; they became worse upon the second wash and they are at present gaping open. The pony logo is poorly done. On the authentic one, when you turn the shirt over, the pony looks almost as perfect on the underside as it does on the front of the shirt. When I turn my shirts inside-out, I see large amounts of white thread on the underside.

I will say that their customer service was excellent; I received the shirts in only a few days and in perfect condition. I suspected that perhaps their company is not aware that they are selling imitations. It might very well be an issue with their distributors. My great regret is that I did not realize my folly sooner. Not only did I purchase one, but went so far as to purchase two of these shirts from them. I do urge them to cease selling these poor quality shirts to unsuspecting consumers. Though the price is slightly less than one would pay at an upscale department store, paying over one hundred dollars for two shirts that fall apart after two washings is simply too much for anyone.

The seller responded quickly and told me to go to the Ralph Lauren website. I spent over one hundred dollars on shirts which fell apart after a mere two washings. This looks badly for Amazon.com and of course Rover Mall. After reading the customer complaints, I can see that I was not the first to had, and won't be the last. I will do everything in my power to stop them from ruining Ralph Lauren's good name.

This was a direct attack by Amazon using UPS Shipping to attack the smaller guy. I have talked to many small business owners and this seems normal for Amazon to do this. This is wrong. Where are our senators looking out for free trade in America?

Amazon Marketplace has done nothing but send me canned responses telling me that even though I met the buyer's demands and he didn't return the product he gets to keep both the products and his money. Amazon states the only way the claim can be revoked and my money returned is if buyer agrees to let Amazon take the money from his account. Buyer has not responded to any emails. Amazon has emailed me back essentially telling me to stop emailing them about it that the decision has been made.

Sell the book through Amazon, or donate it to charity. Neither the online chat person or the phone support person made any connection between Amazon's failure to include essential information in the order, and Amazon's responsibility to resolve the issue. Their arrogance is unbelievable - and as I told Amazon when they asked whether the matter had been resolved to my satisfaction, I'd love to threaten to take my business elsewhere, but for now Amazon is the only game in town. When that changes, I'll be the first to move to a company that thinks my satisfaction is more important than the smooth operation at the returns facility.

When I checked the FedEx tracking number, it turned out it wasn't ordered for pickup until 1:35 hours after my cancellation, probably not picked up until 4 hours after cancellation. They ignored my cancellation request and replied 28 hours later, saying it was too late. Basically, they've got a cancellation overnight and still didn't process it, so it seems no matter when you order the cancellation, they won't cancel it. If they do, you'll pay for the shipping back, which is my problem.

Amazon allows that encouraging you to trust them, and marketing your purchases as "Amazon", but they fail to protect you alleging it wasn't them. There's no way you can filter the search results to avoid abusive sellers, and help and instructions don't warn you that you are not browsing Amazon products, or the help you are looking at doesn't apply to what you are buying.

Amazon logo is everywhere, it's a scam. I have to pay around $45 to ship back an item I canceled before being shipped, but such cancellation was ignored, despite Amazon and third party seller's policies.

Amazon quickly opened a review of my account in order to further delay paying me the funds for 30 more days and if your agency doesn't intervene, they will continue this financial tactic in order to maintain a large reserve of cash from their sellers in the bank for whatever purposes they may have. But it's obvious to me, having been an international marketing rep, that this strategy helps them elude having to account for millions of dollars they have tied up investing in their expansion--funds that if and when audited, you can be sure are not available and a review of your account on issues common in sales (i.e., goods damaged in transit by the U.S.P.S. and false claims of selling used goods when they're brand new and still in the package, etc.) is the excuse that they're giving me for not disbursing those funds.

Yet these claims are false and they only account for $50.00 in goods. I have already reimbursed the buyers fully on 1 of the 2 legitimate complaints and I am awaiting the buyer to send me the damaged goods so I can proceed with a refund. But there is a total of $786.88 of sales Amazon refuses to pay me and a total of $888.07 in total sales. So $102.07 is not yet shipped because Amazon will not send me the funds to ship the products, which are funds for shipping already paid for by the buyer's credit card to me!

On Jan 11, I purchased a DVD player from Amazon. I paid a total of $255.97. This was purchased through an approved seller with Amazon. Approximately 4 weeks later, I have received the product. As soon as I opened the box, I found a defective product that doesn't work. I immediately contacted Amazon who advised me that I will have to contact the seller directly. I sent the seller an email and in response, I received a reply that I have to send the item back to China and once they will receive it, I will receive a refund. I was mad that I have to send the product to China, nowhere on Amazon website it was stated that the seller is located in China and that the return will have to be shipped to China.

They wanted me to pay for the shipping. I filed a dispute with my credit card. On Feb 16, I received a letter from Chase (my credit card) that the dispute was resolved in Amazon favor and that the money was debited from my account. I called Chase and they advised me that Amazon sent them in writing that once I will ship the product back to China, I will receive a full refund. I then spent a day going from post office to UPS and FedEx looking for the best way to ship it back to China. Amazon rep advised me that I have to ship it with a tracking number. UPS was the cheapest and it cost me $159.00 to ship with UPS. I used the address that the seller had provided and the confirmation # was ** . UPS called me few days later that the address is invalid, I emailed the seller and gave the seller's contact info including email and phone # in China to the UPS rep. the seller never respond. Since then I am contacting Amazon to receive the refund that was promised to me with no luck. The last conversation I had with them was a conference call with Chase rep and Amazon promised that they will process the refund. Its been over 4 months. I send emails to Amazon on a weekly basis and don't even get a reply. Please help

Three days later, Amazon sends me an email informing that the order was cancelled without explanation or reason whatsoever. I first went into my Amazon.com account to verify if there was any additional information regarding the order. No records of my order were found, nothing. They were deleted. I contacted customer service by phone and asked them why my ordered was cancelled. They informed me that they were not sure and that it probably was an out of stock situation, so "Sorry".

I explained to the agent that that was not sufficient. If I had entered the Amazon.com website to look up the items, proceeded to the checkout, and completed the order, it meant that I wanted the items at that price and at that shipping address (home). She put me on hold and then told me that they could honor the original price of my order. To do this, I had to go to my cart and follow through with the transaction again. This time, the Amazon.com software displayed a warning that the order could not be completed because it could not ship to my house. I explained to her that this was not the case when I completed my order initially, so Amazon.com should honor original items, original price, and original destination.

To make matters worse, the system had deleted my order, so I could not place any feedback on Forrest-Electronics, which has a 97% good rating, mostly from convenience. While she was finding more information, I searched for the items again to see if Forrest-Electronics still had them in stock. To my surprise, I found the CS20 speaker to be advertised today (one week later from the purchase) by Amazon.com at $1,133.00 and the TSi200 speakers at $1,239.49. What is this? One week ago these items would cost almost 3 times less. It definitely looks fishy and should be investigated.

Three weeks go by and I need to take my time and find out what gives as UPS has never come by. I find out they were never requested to come by. So I spend my time again on the phone and this time finally get an email saying UPS will come by and get this! Amazon will be deducting the cost of returning the books they sent by mistake from my refund! And they would not do anything to compensate me for the inconvenience! Not a discount on a future purchase and not even an apology for the screw-up! Last time I shop at Amazon, do yourself a favor and avoid the aggravation, take your business somewhere that it is actually appreciated!

This process, in addition to being incredibly frustrating, took a week of my time. On the fourth call to customer service, I insisted on speaking with a supervisor. I was forwarded to a manager, who was not only unhelpful, but rude. When I insisted on speaking to her supervisor, I was forwarded to another manager who suggested that I sell the watch on Amazon.com. So, get this now. I get to pay Amazon a 15% commission (plus fees) to sell the brand new watch I just purchased from them but can't use! So per a suggestion from one of the helpful customer service representatives, I wrote a note to the Executive Customer Relations department. Talk about lame, the email address is jeff@amazon.com to make you feel like you're talking to the CEO, Jeff Bezos, himself. In my message, I offered an olive branch: I'd reimburse Amazon the cost of a new band or the cost to return the item to the manufacturer.

The reply I received included this, "I'm sorry for any disappointment caused and appreciate your understanding. While we won't be able to comment further on this matter, we're always happy to help if you have any other questions". Hey Amazon, here's my question: Why don't you answer my question? I've been an Amazon customer for years. Don't I deserve a return phone call? Don't all consumers deserve better treatment than this? And how about the return policy? What I'm being told is I'm stuck with a $2,500 watch because there's a scuff mark on the $50 band and there's nothing I can do about it. That's unacceptable. I guess Amazon's so big that it doesn't have to worry about pleasing customers. Instead of acting responsibly with solutions that are satisfactory to both parties, it simply hides behind automated email responses.

Attention online shoppers! Thinking of purchasing jewelry or other big-ticket items from Amazon.com? Think again. Their commitment to your satisfaction ends the nanosecond they receive payment.

I then contacted Amazon Customer Service by email through their website to express my disappointment that they would not be honoring their advertised sale of the Playstation 3 for the price listed ($39.99) at either present or in future. I received a response by email from Amazon Customer Service member Shivani ** wherein he expressed his regret over the incorrect price being displayed for the PlayStation 3 and went on to state that in this case they were unable to honor the incorrect price and confirmed once again that my order was in fact canceled.

I have saved all email messages I have received from Amazon, from the initial automated order confirmation message, to the final message from Amazon Customer Service member Shivani confirming that my order had indeed been canceled. I have also saved a copy of the Amazon.com web page for the Playstation 3 from which I placed my order.

I would like to add that as an ordinary consumer, I had no way of knowing that the product I was intending to purchase was discontinued or incorrectly priced. The product page from which I placed my order gave no indication that I was buying anything other than a Playstation 3 console which was temporarily not in stock. The automated order confirmation email I received from Amazon.com clearly states: '1 PlayStation 3 Console; $39.99.'

Thank you so much for reviewing my case. I just want to know if I have any legal argument on my side.

But then I got an email from Amazon (I'm thinking this is some sort of automatic email they send out when they know the seller hasn't fulfilled the order). It said, "I've checked your order and found that you purchased from Delia**, one of our registered third-party sellers on Amazon Marketplace. Amazon Merchant listings are created by sellers other than Amazon.com. When you buy an item from Amazon Merchant, the individual seller will process and ship your order. We charge your credit card for this purchase when the merchant is ready to ship the item. Until then you will see this amount has been blocked by us, but the transaction is not completed (i.e. we have not yet processed this charge). However, in this case, I have checked your order and found that the merchant is not ready to ship this item as the item is currently not available with the merchant. Therefore, this order will be automatically cancelled and you will not be charged for this order."

Of course, since I used a gift card instead of a credit card, that last statement didn't apply and the money is gone off my gift card. In that email it also stated, "If you'd like the seller to cancel the order sooner, you can send them an e-mail by going to the URL below and clicking the ‘Problem with this order?’ button.”So, I took that route and asked the seller to cancel the order, and waited and waited. No email from the seller and no cancellation.

My next step was to contact Amazon. This is where I really got angry as this is when Amazon goes into its spiel that this is a third-party sell and they are not really responsible. I told them that I was definitely holding them responsible as 'to me' the person I am buying from is Amazon. They said the best they could do would be to call me back three days from now, and if by then, the third party seller had not responded to me that they could then 'take action'. I asked them how long after they 'took action' could I expect to see a cancelled order and the money back on my gift card. They said, “Well, maybe another two weeks.”

When the first 'third-party seller' cancelled the order, I didn't even get the opportunity to get on and rate them for this action. And as a buyer, it’s just this sort of action I'm looking for when I review the seller before I make the purchase.

When I sell an item on Amazon, I am told that it is my responsibility as a 'seller' to ship the item out in two days. And I faithfully do this. Yet, I guess these 'third-party sellers' have different rules than just a 'seller'. You have to allow them three days to respond to your email. You have to allow them three days to respond to your request to cancel the order. It 'appears' that Amazon reviews this orders on a weekly basis, that’s seven days.

Okay, that’s my story of how I tried to order a coffee maker on Amazon from two sellers. And I have no coffee maker. And I'm out $160. And I see no real end in site. And most of all, I am totally irritated. I'm voting for that 'class action lawsuit' someone else on this site mentioned!

After a few hours of non-use, I turned on the TV to a great picture that lasted for about an hour. Then, it flickered and went back to the black screen. It never lost sound. When I turn it on, the white Vizio lights up and the sound is there, but there's no picture. I never even saw the VIA logo at the beginning. I liked it and had planned to get a replacement. However, after seeing all the comments on the web indicating this is a fairly common problem, I am planning to return and try another brand. I would hate to have this happen after it was out of warranty. A TV should last many years, more than a couple, and certainly more than 1 hour out of the box.

To get her started, I downloaded many of the old classics like Dickens, F. Scott Fitzgerald, Aesop fables; books that should come with a table of contents to make it easier to use the product. It turns out that books that you download for free do not for the most part have the table of contents feature enabled. You have to go page by page to get through the book.

This is time consuming and is not mentioned anywhere when you buy this product.

The letter I received from Amazon thanking me for my purchase said that I should enjoy "hassle free reading experience". I purchased this product from their claim of thousands of books online and the ability to download them directly by Wi-Fi. To get Wi-Fi, I purchased the more expensive model for $189 versus the $139 model. The first book my wife went to after Christmas was Tales of the Jazz age by F. Scott Fitzgerald and that is a book of short stories. The Kindle doesn't come with a user's guide, nor a really detailed description of how to use it.

Most you have to do is play around with it or go online. I felt that for the price paid, that should have been included. Sure enough, when you figure out how to get through the home page and menu page the go to screen, you get to the place that has table of contents along with the cover page and beginning page. Table of contents for a book of short stories, fairy tales, Bible, cookbooks, etc… the table of contents is grayed out and not selectable. This is not the hassle free reading experience I was expecting.

My wife has now put the kindle down and really is frustrated by it for its claim to be what it isn't. I downloaded 47 free books and so far only two have a table of contents. My guess is that if I purchased tales of the Jazz age for whatever the price, the table of contents would be available. I believe the product is somewhat misrepresented and I feel that I was taken advantage of by the way the product was sent to market. Major disappointment.

I will seek the option to return the product. The product was purchased early in October because they were sold out. So I purchased this product as soon as possible to have it for Christmas. The return policy says they will not take it back after 30 days or until January 31st, provided it was purchased after November 1st. I'm done with Amazon and their web site. I think it's designed to confuse the consumer. I purchased this product with the understanding that I would receive $40 off the cost, by purchasing it through the store card. It turns out that you had to purchase it through the Amazon Visa card. So how come the Kindle was purchased through the Amazon store card, no discount, but every other purchase since has come up on the Amazon credit card automatically. I believe this is a scam as well.

Like I said I'm done with Amazon for everything going forward.

I want Amazon to return the money to my account. I am very upset because of this action and I get angry with any one around me.

OK, then called live customer support and have now been recalling and recalling as I get hang up after hang up (3 times) after talking to a CSA, then on 3 more occasions have been stuck on hold with the Large Items Department support agents after explaining my case for over 20 minutes each (no call back, no coming back on the line to tell me they are investigating my complaint, just on call for over 20 minutes). Then, that's when I hung up! So I have made 7 attempts in a 2.5 hour period today to talk with Amazon customer service and got no resolution on why my LCD TV hasn't been delivered. Let me clue you guys in, when you buy a big-ticket item at Amazon.com (furniture, TVs, etc), they use a 2nd party vendor called Home Direct for shipping. Often Home Direct then employs 3rd and 4th party shipping companies/delivery services to get the package to its final destination. Often, these are small local vendors located near the destination city/town.

Well, Amazon can come back and say they can do nothing about Home Direct's policies. Home Direct can say they have no control over those other shipping vendors and so on. I thought I was saving a good bit of money by using Amazon (no state tax, no shipping fee for this particular item, cheaper advertised cost than Walmart/Target/etc), but if this is the hassle I have to endure just to get an item shipped, I will tell you it's not worth it. You will probably be fine getting books and small electronics directly, but it's not been worth it for larger items. By the way, this was my 2nd experience with big-ticket items for the Christmas season not being delivered before Christmas by Amazon. I ordered the TV on December 11 by the way, not at the last minute!

On November 22 (which was prior to the pre-order deadline), I ordered it from Amazon.com. The order was placed and the only issue presented to me was that it would not be delivered before Christmas. Not a problem, worth the wait, so we thought. Next, I received an email stating that they had not kept proper track of their inventory and could not get the item from the seller, but they would keep trying if that was my choice.

I told them to fill the order when they were able to. At that time, I went on Amazon.com to see if they were still taking orders for this collectors edition, which they were. This made me feel assured that the order would be filled since they obviously would not be taking more orders for something they couldn't get. I also noticed that the price had gone up, thankfully after I ordered it, so I thought.

Today, December 21, I received an email from Amazon stating that the order had been cancelled because it was no longer available from the "seller." Once again, I went to the Amazon website and found that they are still taking orders for the same item, but from different "sellers" at a price of $145.00. The upshot is that God knows how many orders were taken by Amazon for this item from a particular seller at a particular price.

The warning of the after Christmas delivery was because they had every intention of piling up orders with no regard to inventory, knowing that once "we" had ordered it and promised it to our kids, they could give us the ooops! routine and suck us all into paying $45 more for the item. Big bucks being made this way. Why else would an item being ordered on November 22 and released on November 26 not be shipped until after Christmas?

Final price is at 1,244.00.

When I received the camera, it was damaged. I had to call the customer service and request a return label to have the camera return. While I mention to the customer service I will be traveling in a week and need the camera ship back to me as soon as possible. Since I do not have time to wait for the camera to return back to amazon and wait another week for replacement ship back to me. Amazon gave me the option of re-ordering a new camera at original $999 price this will allow me to receive the camera without waiting for the RMA process. They assure me that I will get a refund of full $999 on my original defective order so I can keep my promotion discount.

Now I'm finding out that Amazon has only refund me $656.39 instead of $999 and they refuse to process the extra amount they have promise to refund. In this case I end up paying original MSRP for all items and still paying 350 extra. I have explained my situation to Amazon very clearly that I only took the route to reorder because of their customer service guarantee that I will getting the 999 back but now I end up paying 999 for the camera and additional $356 dollar. I've felt like I got trick into repurchasing the camera and getting jerk by this. I've spoke to amazon several times about this but they are still refusing to refund due to their promotion has expired.

1) Say a product is available when it is not. You order, you upgrade shipping, and then learn the product is not available. If you are not paying attention, you will pay higher prices for shipping, but the product will not arrive in the time frame you think you paid for.

2) Offer a product for a certain price. You order it. At some point, you check your account and learn that the price of the item has increased since you ordered it, and if they do not hear from you, they will ship it and charge you the higher price. If you are paying attention, you can, and should, cancel the order.

3) Finally, aggressively market a popular item (Kindle @$139) for the holiday when it is in fact, according to the site, not available; when you try to order it, they tell you they will put you on a waiting list, but you can buy the new Kindle ($189) and have it delivered tomorrow. We're getting the Nook (available now at all Barnes & Noble stores! Same thing as Kindle).

No supervisors were available to discuss my issues and my emails to their help center have not been answered. Shame, shame!

I was advised that a refund would be issued within 3-4 weeks. Months later and amazon never issued a refund instead they sent the incorrect item back to me and I refused shipment on the item and Amazon advised that they destroyed the item and would not issue me a refund until they received the correct item back. After numerous attempts through amazon, I tried to file a charge back in which case it was unsuccessful amazon.com didn't respond to the request through my bank. I then sent a email to the CEO of amazon, and received the response that the item was destroyed no refund will be issued and they cant comment on the issue any further, and that's the most acceptable response they could issue. I even replied to that email and it's been weeks and I still have not received a response. I am out of 979.99 by a internet company that I will never order from again.

Being Black Thursday, I would understand if the deal was sold out in under a minute, even in 30 seconds. But to be sold out in less than one second seems ridiculous to me. To add insult to injury, a grayed out "waitlist" button popped up. The waitlist was already full before the waitlist button even popped up! This, especially, was like a cruel teaser to us. To me, this sale was a fake, almost false advertising. How can you reasonably advertise an item if you don't even have enough to last one second at that price? To have so few included in the deal that they are sold out within one second is rude.

To me, this is just a cruel ploy to make customers want the item (thinking they can have it for a much lower price) in order to persuade them to buy the item at full price anyway when they can't get the deal. It even makes me wonder if there was anyone who actually got the deal, if we couldn't even get it within one second of the button popping up (and we are on a superfast network on MIT's campus!). I am very disappointed in this ploy. While it may work on some people to increase full-price sales, it has tarnished Amazon's reputation for me.

But saying they are not what I described is slander and suspending my account is uncalled for. They say that I can never open an account with them again. I feel swindled and cheated. I just want an apology from Amazon, my funds released and any fees they withheld for listing fees refunded to me as well.

I filed a case through USPS phone number and nothing. I was told at the post office to leave a copy of my attempted delivery slip, phone number and a supervisor would call but nothing. The third time I went back to USPS, they told me that the manager was too busy to speak to me. I called USPS again at 800 number and they told me I have to deal with the local post office or call consumer affairs. I told them I was given a case number and they said that's for the local office. Then I explained well that the local office didn't help.

Finally, I called the local office and the lady told me to file a claim since they assumed my package was stolen or lost. I went online to file a claim and it says my article number, which is on the USPS slip is incorrect. I contacted amazon.com and they are useless with their automatically generated email responses to your legitimate, time-consuming sent emails. I called Amazon and their rep told me they will credit me and it will take two more weeks to get the credit. So after all this between Amazon and USPS, I have no package or item one month later all for a ten dollar purchase. Needless to say, I can't use my laptop because the cord is what my purchase was after my friend's dog chewed it. Customer service is no service. Now, I am at square one minus $10 and a laptop cord.

How does that happen? Amazon wants to charge $39.95 per month and a hefty commission for us to drive our own traffic to their store to buy our product. How convoluted is that? That is not how Amazon represented the service, at all. See for yourselves. I have written email to Amazon twice. I gave them my phone number to discuss the issue. We want a full refund. We got nothing from Amazon, and they provided absolutely nothing.

So now, I am out $32.08. I talked to Amazon again, but this time time, they were not talking to me as a customer but as a third party. I told them about getting charged 10% for the re-stocking of the shriveled blinds, and that a fireman told us that they were very flammable. Well, they kept calling me a third party, and could not help me. I told them that I was more concerned about the safety than the money. But they refused to contact Mr. **. He already knew the quality of these blinds and Amazon would do nothing about it. See what you can do. My wife and I have already given it our best.

We all purchased through Amazon with the expectations that they value us like we value our money. For most of us, we don't have a lot of money and we certainly don't want to just give it away. Also, what about the meaning behind the product of what we ordered? Some of us order for convenience or that we had too but whatever the reason was, our excitement or expectations was crushed at our expense literally.

My $20 to me and the person I made an order for, meant much more than the amount. I'm upset about that, sure but to know now after reading all these complaints, am horrified to think that a company as big as Amazon could have this happen and do nothing for each and everyone of our situations. I sure do miss Mom and Pop stores! I'm not comfortable with this at all and I'm not just going to sit by and let this happen to me. I plan on making more noise about it! I will "do everything I can do," and we will see what comes of it. That will be the best $20 I ever spent, even if no one take me seriously. At least my $$20 will go to effort and not just somewhere other than out the window.

My church could have benefited from it! These billion dollar companies need to take the "little people" who helped to create them more seriously now that they are where we put them. If you feel the some frustration as I do, ban with me and call your local news station and put out the complaint as I am doing also.

After trying to contact amazon.com, all the answers I received were, "it is not our problem." Everyone was extremely unhelpful and rude, and all they have offered was a refund. When I asked to give me contact to the manufacturer they said they didn't have it. Yet, I know it is a lie as how can they sell products without knowing the quality or who is selling to them. So right now, I am out of over a $1000 laptop with no idea how to proceed. I am glad I caught the smoke in time as it could have been much worse than just having my laptop burn.

I called customer service again, they promised UPS would pick it up. As of 10/4/2010, no UPS call. My last call on 10/3/2010 was to a manager and she promised to contact me. Still, no call. Since this is a direct criticism of Amazon, I doubt this review will be published. But I will post this on other sites to warn other consumers of Amazon's less than honest retail tactics.

I have complained all three times, but this third time, it's clear Amazon.com isn't listening and doesn't care. It costs me time, and money, to repeatedly take the time out of my busy day to complain just so that Amazon.com actually delivers the watch I paid for.

Luckily this was a small purchase so I am not out, but what’s more disturbing about the whole fiasco was Amazon’s attitude and conduct about it. Basically, they protect the seller at all costs. It’s the buyer they don’t give a ** about.

Basically, they were blaming me for the breach in security and giving me no information on what had happened. In the meantime, I had already placed an alert on my credit fearing that someone had possibly stolen my identity. I replied to the Amazon.com email from 8/22/10 asking them to call me and to explain who had gotten into my account and whether this card was issued in my name using my social security number (at least give me info on the issuing bank). They replied via email that they would not call me (against policy) and that they would not give me any other information.

I called customer service on 8/23/10 and begged them to help me figure this out. They refused and said that I could not talk via phone to their fraud unit. I could only email them. I soon realized that I needed to freeze my credit and file a police report as Amazon.com was not going to alleviate my fears. I spent 6 plus hours changing passwords, freezing my credit w/ all 3 credit reporting agencies, filing a police report, alerting my bank and cancelling my credit cards just in case that information was now in the hands of the person who broke into my Amazon.com account.

On 8/26/10, I received another email from Amazon.com after I asked them for help again from their fraud department. They told me they would only reply to inquiries from my financial institution or from the police. I have enlisted the help of my bank to do this as the police have yet to even process my report and today I received an email from my bank with Amazon.com asking for the complete credit card # and info on the issuing bank. Of course, I am unable to supply as I still don't know who this credit card was issued to, what the complete # is or who the issuing bank is.

Amazon.com is just once again giving us the run around and they know I cannot supply this information. Their unwillingness to help me figure this out is reprehensible and works to victimize people twice. They have the ability to help me, but all they offer is a refund for my Kindle books and empty promises to assist me if my bank contacts them. The person who broke into my Amazon.com account was able to process this transaction using my address even though after exhaustive research it appears that this credit card is likely not issued to me.

Amazon.com's security is rotten and they have a policy of not helping customer's with breaches in their security. Instead, they blamed me (I never shared my info w/anyone) and forced me to spend hours upon hours attempting to unravel this when they could have helped.

The bulbs sent were absolutely ridiculously huge bulbs which were no brighter than the first set and weighed down the cheap lights - so they wouldn't even stand up properly. I contacted the seller for a complete return and I was advised that I was outside the return window. The woman agreed that the picture on the posting was completely different than what was sent - and she blamed it on Amazon. But the 7 day returns policy was over so there was nothing she could do.

I filed a complaint with Amazon. Waited to leave feedback for several weeks. Amazon then prompted me to leave feedback which I did and of course it was negative. Cowboy Studios replied to my feedback and stated that they would send a return label for it. They tried to bribe me to correct the feedback by offering free shipping and I discount. I just wanted to return the thing because it was useless.

Then nothing happened. I appealed to my credit card company and they could nothing about because the merchandise had been sent, replacement bulbs were sent and they have proof of delivery. I'm now out $110.94 and have this ridiculous light set that I can't use. It's not right. I just wanted to return the thing. I've got the emails and the pictures to prove it.

"Thanks for updating the payment information for your order no. ** placed with **. Your order will be paid using the payment method that you selected. We will notify you via e-mail if further action is required on your part. When your order is shipped, we will send you an e-mail message to confirm the date, contents and method of your shipment. If you requested any additional changes to this order, you will receive a separate e-mail to confirm those changes. Thank you for visiting Amazon.com!"

This is my first seller account and it is not me. They have no phone number for customer service on the seller side, so the emails I've sent only got responses that were programmed responses, nothing personal and no information was provided. I wrote at least 20 emails to them, requested it to be explained and for them to further research it and they continue to state that their decision is final and that I could "never sell on Amazon". I even wrote an email to Jeff **, who has not replied to me.

Through a transferred call from buyer side, I found out that they use the last 4 numbers of your bank account and about 25 "nicknames" had the same numbers. I heard a couple of them and had never heard them before. I believe that they made their decision based on erroneous information. I suggest that their system is faulty and that their customer service is non-existent. My $155 is being held by them for 90 days before they pay me for the books I did sell. They eliminated all of my existing listings at the time when they were most likely to sell at the beginning of new college semesters. I will likely never be able to sell them in the future, so all of those sales are lost and I have been insulted and accused without any opportunity to communicate with them. They refuse to call me or send a personal email to discuss this situation.

Amazon.com refunded only the price of the leveler (about $59). I received that about in the middle of June. I have been put off and arm wrestled with amazon.com's customer service ever since. After several rude encounters, including a "few" disconnections, I 'm still being told that it will take weeks longer to get the rest of my refund (about $259). Its been nearly 5 weeks and nothing has been done other than every 10 days or so. When I call Amazon.com and ask for an update, I'm always told that they will update my claim and that results would be back in 1 to 2 weeks. I want the rest of my refund.

I then followed the order instruction from Amazon and paid the seller as requested on the order, which was by MoneyGram. I was suspicious of this and had questioned them for other method of payment, however, they only accept this method. As this was the method that was requested from the Amazon order, I did not think too much more of it. It seems, however, that this is the point that makes my purchase non-refundable by Amazon.

Several days passed and there was no delivery. I then contacted the seller and asked where the delivery was as I was due to leave the country soon. After several days, I raised my concern to Amazon and they responded. It was very odd that on the day that I received this email, I also received a reply from the seller saying that there was a mix-up of the order and hence, there was a delay. Several emails went back and forth and the seller said that this was the action recommended by Amazon. His reply was:

"I am very sorry for this. I wanted to resolve this and this is why I haven't responded until now. I tried to bring the package back to me and resend just one camera, but this was impossible because you are the sender. I have called Amazon and they said to use this method (i.e. sell you the additional camera at a fair price). After payment confirmation, you will receive the package containing two cameras with lens. I don't have a PayPal account, can you pay with MoneyGram in the morning or should I look for an online payment service? Let me know. Regards"

I then proceeded to cooperate with the seller as I believed that this was the right way to resolve the issue and thought that Amazon had been in touch with the seller. However, I have been chasing the seller ever since as the delivery never came. When I contacted Amazon, I was first told that my email did not match the order. When I pursued this further, I was told that the order was canceled already and that there was nothing they could do to help. This whole process is absurd and it almost feels like Amazon is protecting the flawed process when they should really be taking the responsibility of the situation they had facilitated.

The seller, to this date, is still in operation on the Amazon site even though I had made it clear that they were fraudulent. The customer care staff did not want to assist me in recovering my loss or weren't even interested in assisting me to correct the wrong. It almost felt like they were protecting the seller rather than trying to help the victim. I believe that there is grounds here for negligence as Amazon portrays a safe environment for shoppers, when in fact, it is open to such loopholes. I have kept record of every correspondence and have screenshots of every stage of the process just in case amazon.co.uk decided to remove all history from my account.

I lost time. I kept trying to figure out why UPS would not let me use the change address feature. When I called Amazon, there was a message saying that they were down and could not access any accounts and to call back in an hour. More time. This particular problem is not so terrible. The problem is that delivery through Amazon is always a hassle. Half of the time, attempted delivery to my work address took place late at night which elementary schools are closed. If I scheduled delivery to my home, the deliveries are always in the morning which I'm not home.

And this very evening, my neighbor asked me to watch out for an Amazon package she has been trying to take possession of for a week. She had to go out and could not sit on her porch waiting for Amazon (good title of a book). So I waited on her porch and managed to take possession of her package for her. Amazon may be a little cheaper but it costs time and lots of it. Why, oh, why did I order the iPod from Amazon? I can live without an iPod but most of my Amazon purchases are school supplies purchased with my own money. Using Amazon probably does more harm to public education than going directly to merchants so maybe my punishment in this case is deserved.

The e-mail regarding the account is ** and the name on the account is Moyses. These guys as you can see online, don't respond to no one. Go online, google.com and see the complaints several people have with them. They close the account without letting the owner know about it and they never respond to emails or get back to you. In my case, they are stealing me close to $200 dollars from my gift certificate that I can't use because they closed my account. I had another account they also closed it with my gift certificate in it making the total more than $200 dollars they owe me that are in my account that I can't access because my account is on hold. I keep calling them. They keep on saying "oh, we're going to get back to you within 24 hours."

What the ** is wrong with them? It has been more than a week. No wonder they don't have a direct number to their specialist department.

The best part is that they claim their products come "direct from the manufacturer." This is an absolute lie! But Amazon cares more about its sellers than its customers. Don't even bother to call customer "service". They will talk over you and then hang up when asked to speak to the "team leader's (lol)" supervisor. I plan to follow up with Corporate but do not expect to get far since they divert the call back to "customer service".

They do not let me have control about whom I want to ship too especially with Credit Card theft. I cannot find out if the Credit Card is real and the transaction is real. However, they will hold me liable for any chargeback due to the card being stolen. In the end, I will be out of my money and my product, as I do not deal with Visa, MasterCard or Amex directly! What a disgusting company to deal with. Please avoid them if you can as they will surely clean you out! I will never purchase through them again and I will let everybody of my customers know what they really are like!

I have been going back and forward with this. I have called and spoke to someone about this and I keep getting the running around. They blocked me and the rest of my group for working out of the same location, because we didn't want all our address information to be listed for our safety. If they would have investigated, they would have seen every one of us having our own banking information. The company refused to listing any of us when it came to explaining that we never did receive the C.D. back. Therefore, the buyer lied. They refunded him and he still has the CD. According to him, it was the wrong item. I have requested it several times to be returned, and to this day, it has not been returned.

Therefore, someone needs to see that I be paid for this CD. I am going to write the BBB & several other government dept. about this. Amazon company took the word of a buyer over a seller and didn't make sure I received my item back. In working with buyer like this, I am looking into taking the buyer to Small Claims Court. If this wasn't the item he wanted, it should have been put back in the mail to me with the factory seal. Instead, Amazon gave him a full refund and he still has the CD. I am going after Amazon as well, because of the wrongful block of our group. If we would have done something wrong like the buyer, I wouldn't have a problem with it. They keep saying we did something wrong when all of our banking information is different. I have all the documents to show that I have been back and forward with you, trying to get this straighten out and they refuse to listen. Or contact me to tell me how I will receive my item back after they have given a full refund to the buyer along with the CD. It seems that this buyer is good at the game he plays. And doesn't care who he hurts doing so.

Me and my group have been very stressed-out over this because we put many man hours, time, and months to put all of this information in on Amazon. They blocked all of us because of one buyer that wasn't honest; as you can see he still have my CD with Amazon blessing. I had talked with them, and they even told me to have some of the buyer e-mail me to bring my rating back up after I told them that I was helping my son in college just have them pull my file. Yes, I don't want to be compensated for my stress, and my group as well.

She advised me to contact the seller by email. After I sent the email to the seller, then I got an acknowledgement that the books have been shipped. Originally, they told me 7/21/10 was the delivery date. So I'm stuck with the order. Please look into the matter. Thanks. This really drives me crazy. After what happened, I will be afraid to buy anything from Amazon.com. I can't trust them anymore. I like to cancel the order and get them credit back all the charges to my credit card.

The result is this: I took a loss on the text-book because I am reselling it, plus I take another loss because the "allotted" postage that Amazon charges the buyer because in reality it does not even come close to the real cost of postage. I don't get a dime from the sale of the book because Amazon sucks that up on listing service fees that I never signed up for and then charges me another $45 for being listed on their website. Can this really be true? Well the truth is: Yes, Amazon ripped me off, and I can almost guarantee that I am only one of many that they are doing this to.

So, my advice to you is this: Stay away from Amazon, they will steal money from your credit card when you are not looking and then cut you off from customer service when you inquire about getting your money back. Amazon you should be ashamed! I have never in my life been so blatantly mugged and then told well "I am sorry that you feel that way." Please do us all a favor and take an ethics course. All students stay away from Amazon if you are trying to re-sell your textbooks! They will rip you off! I was charged $60.00 for a $1.49 service. Essentially I was charged $60.00 for selling a $15.00 textbook. I know it is totally ridiculous! Amazon is a joke.

And why did Mr. ** post it? Because I gave him bad feedback about an item he sold me. He sold to me. I don't know Mr. **. His comment that I have "no integrity" is defamatory. It's also a serious problem for me when I try to sell something. Would you buy anything from me? So I called amazon.com customer service, and found out it's a call center in the Philippines. I spoke to someone named "Jenny" (although I'm sure that's not her real name, and she refused to give me her last name, so I have no idea who I talked to). She seemed not to understand what I was saying. I told her I'd give her until 12:00 pm to remove these defamatory items. She said she'd look into it.

Then I got some email from Amazon about them looking into something but they couldn't tell me what it was, because apparently it was confidential. In other words, I have no idea what they're doing, but suspect it's nothing. This statement by Mr. ** is libelous. It will damage my ability to sell on Amazon. It means a Marketplace Seller who's received bad feedback can literally ruin the person who gave them the feedback. I did complain to the FTC, but as you know, they don't investigate individual complaints, they just see if there's a pattern, and if there is, they'll do something about it. And I'm the loser in all of it. I give Marketplace Sellers a 5 Star (highest) rating about 95% of the time but I guess you give a few of them a 1 or 2 Star rating, and you're in trouble. This is the first time I've ever dealt with a business that allows libelous comments about a customer to be posted on their website. (I also have a 100% Seller and Buyer Feedback rating on eBay.) I want to do something about this. It's not right. Thanks for any help.

Now Amazon tells me that I should send them back and make sure I get a refund. Great! Amazon screws up and makes it a problem for me and all the other customers who ordered this incorrectly posted jacket (and there were many). I asked Amazon to honor my order of the three jackets. They will not. This is nothing less than bait and switch. I ordered Patagonia jackets and they switched it to T-shirts. They admit it is their error, but they won’t make good on it. Isn’t this illegal? I guess Amazon thinks they are above the law.

Then tonight Amazon sent me an email signed by Reena, stating again that I had placed all six orders; and I would have to work out returning the extra items to their vendors at my own expense and perhaps the vendors might refund me (but likely not). I wrote again that the problem was apparently caused by a software error at Amazon, and I had not placed the double orders. They refuse to acknowledge that and refuse to refund me. I have lost an entire day trying to resolve this. I have also been charged at least $70 for items I did not order.

I had purchased a collectible book from Amazon 8 years ago. i decided to to sell it in Amazon. It was worth some money. Now the buyer claims that they didn't get what they ordered and Amazon gave them a refund and and they are entitled to keep the book too. Meanwhile, they froze my other payments and were giving me the runaround. This the last I deal with Amazon. They are robbing us blind, and we can't do anything about it.

I have asked Amazon to stop the refund as the item works. It is still questionable the manufacturer’s regional service center in Dubai UAE would be difficult to return the item had it not worked as (1) they do not respond to a warranty request and (2) returning an item in UAE would have questionable handling of a parcel to that country for a product purchased in the U.S. being noncompliant in power generation of the U.S. Cosmetic Solutions. A vender of Amazon did not seem to care if the warranty was honored by the manufacturer. They just wanted the money having no regard for customer satisfaction.

I asked if they could call Amazon, but they said they only do that after a crime is appropriately reported. Contact with Amazon leads to incredible frustration. They kept telling me to have the police call them and repeatedly suggested I use a printed copy of the email (even though I advised them this wouldn't work) and they refused to provide any written statement of the facts for me to use in protecting myself.

It appears to me that the only reason I was notified of the attempted fraud was for Amazon to avoid any liability. They clearly are not interested in protecting their customers whatsoever. I repeatedly requested that Amazon supply a statement reiterating what they told me in the email, but put it on company letterhead so that the police would be more likely to take the necessary report. No matter how many times I asked, or how polite/patient I was, Amazon flatly refused to help.

On the deposit from books that sold, they (Amazon.com) put two transactions, or settlements as they called them, but in my bank, only one transaction for the books that recently sold was posted, not the one from 2004, I contacted Amazon and asked if the old deposit was going to show up later. They told me that their payments/orders accounting department did not keep records past 365 days and that reflected their current policy.

Well, after some emails back and forth, they basically have put into my account a settlement for the two books that were sold in 2004, but they never sent the money transfer to my bank account. As far as they are concerned, the case is closed and they are sorry if this has caused any inconvenience. That was it. Nothing can be done.

I know $59.73 is not a lot but when you are buying books so expensive and then you sell them at very low prices and you don't get your money. Not only did I lose the books, I never got paid by Amazon.com. Amazon's position on this, is that they don't keep records of payments/orders after 365 days. That is their current policy and they apologized for any inconvenience.

I immediately stopped selling on Amazon despite them telling me that it was okay. I called customer service and they told me that I had been selected and that this was routine. At that point, I started doing research on Amazon and I was surprised to learn how often they do this and get away with this. I provided them with all the tracking information like they requested (everything was delivered and there were no complaints). I also received a total of 17 positive feedbacks with no negative feedback. They requested information about where I source my merchandise from and other business information-- information which I feel is an invasion of my privacy. Why should I have to reveal to Amazon detailed information about how I sourced my merchandise? No other online company has requested this-- not eBay, not overstock and not others. My merchant account company has also not requested such information. It is clear to me that they are requesting it to gain useful selling information for their own use.

I did not try to contact them again about the fairness of holding my funds because I read that a number of people that have tried to do that have had their accounts permanently terminated, rudely told that any further emails would not be returned and fund that were already held for a long time would remain in custody for several more months. After I received the notice mentioned above, I sent them in all the information that they requested in spite of my objections. Immediately afterwards, I emailed them asking if the information that I sent was sufficient. I only received a form letter that did not answer my question. I repeated this and I got the same response.

About a week ago, three weeks after they sent the initial email, I received another email that the information that I provided them was insufficient and that my funds would be held for an additional period. They did not explain what was insufficient but I knew from experience that it would not help to ask. I again sent them more detailed information and I am now waiting. It has been more than 30 days since I shipped my last orders and I have no complaints against me. If they do not want me to sell on Amazon because they think that I am not trustworthy (actually I think that the opposite is true), so they should not let me sell but why should they hold my money?

Around 5 p.m. this evening, I received a notification through Amazon.com that the product was out of stock and they were not certain when it would be stocked again and my order was canceled. I searched for a customer support number on Amazon.com for quite a while before I found one. When I spoke with customer support, they indicated that they were sorry, but there was nothing they could do. I am no spring chicken and I have been around the block long enough to know exactly what happened. I called their hand at it and the rep indicated that it was 'too bad.' Pitiful customer support and underhanded sales tactics. After all, isn't that what this country was founded on? Oh, wait, that is just what it has become!

Anyway, I have written to these companies to cancel my order because they are unable to meet my need of sending my books overnight (which is what I paid for). I have to wait and see what happens with them but I am angry with Amazon. First, they do not make clear that the other companies honor the same mailing policies as they do. You pay for something assuming that it's all within one company. Beware, it's not! Let's see how quick they credit my account and cancel my order before I go any further.

Consequence is I am not prepared for my online class this week. I have to go through another company for a one day mailing of these two books. Although I waited because of issues with a scholarship getting halted in the middle of my semester. It's essentally a question of why I waited so long to get my books. However, I did pay for a one day mail which would have had my books at my house for me to study and be prepared for my first week of class. Now, I am not!

What the BBB and Amazon is failing to recognize is that the "Restricted Items" list for merchants did not state Electronic Cigarettes as restricted and my account got shut down, suspended to sell on Amazon for life and my earned sales money is on hold for 90 days. The amount is under 700 dollars so none of the lawyers I have contacted will not touch this case. I found out that the FDA, despite loosing a case against two of the largest distributors of Electronic Cigarettes, told Amazon, eBay, PayPal and various others that litigation would be brought upon them if they allowed the sell of these items.

A general search for questionable items for sale on Amazon revealed "Hackers Chronicles" for the Amazon Kindle...great book to guide you in bomb making, poisoning... yeah... glad Amazon is following its own restrictive guidelines. Most of the Senators and lawmakers for a few states have also joined the band wagon (motivated by pharmaceutical companies that sponsored their campaigns). I need help in fighting this atrocity. Amazon is one of the sneakiest and most unprofessional organizations I have come across. I tried to comply with them and all I got were scripted responses, lies and stress.

This is crazy. I have done nothing wrong. They expect me to send any outstanding customer orders, even though they have frozen all my money. The other night, I got an email from them stating that they have issued a customer refund for a credit card charge back for $54.00. The lady got to keep the dolls and my money, 3 months later. I provided proof that she had received them, and she refused to send them back for a refund. Tonight I received an email from them, stating that they were going to continue to charge me a $39.99 seller fee, until April 19th, even though they have blocked my account, and I have cancelled this service on May 7th. They are scamming people. This is a scam to make interest on people's money, and this should be considered a monopoly, since they are selling the same products on their own site.

They are holding $3,200 of my money. This is my income, and has been for years. I am unable to pay all my bills and afford to live. They have cut off my way to conduct business. I am losing thousands of dollars. I have been wrongly accused, and they should be convicted of a crime. I am a victim of a crime of theft, internet scam, fraud, misappropriation of funds, creating a monopoly, not to mention the mental distress this has caused me. They have unfair business practices.

I want the books ordered at the price ordered. The books are Fantastic Four Omnibus, X-Men Omnibus, Iron Man Omnibus, Wolverine Omnibus, Ultimates Omnibus, and Secret Wars II Omnibus. My son needed the books for a college class for which he was doing an English report on the Golden Age of Marvel comics and how they evolved. Because the order was cancelled, his project was turned in late and he received a grade penalty.

This has been in my opinion, nothing but fraud! Getting a hold of Amazon is next to impossible. You have to give them your phone number and they'll call you. An answering message picks up the call and hangs up on you. I finally got some foreign guy, who apparently thought I was too ** to know I've been shafted, said he'd be happy to explain things to me. Really? What needs explaining? Amazon took my $929 and lied about the free shipping, lied about the promise of delivery, uses an irresponsible shipper that clearly does not do business in the light of day, and thinks consumers are ** enough to put up with this. Thank God for American Express. I've done the dispute process with them today and hopefully, this will resolve it. I've cancelled my account with Amazon and will never do business with them again. I believe a class action lawsuit needs to happen to show Amazon how business is supposed to be done.

I wrote to them and told them that we are American citizens, every man, woman and child in Puerto Rico is an American citizen since 1917, we use American money and we use the American zip code system. They just answered that they have a policy that forbids it. It's very pathetic of them. They refuse to sell me a digital download that is not even a physical thing and it’s just a digital form of music. That was just last month. I hope one of your attorneys can talk some sense into Amazon because they have ignored me for years. All I get from them is an email answer that says this is the way it is. I will just spend my money in any other web store that gladly treats Puerto Rico like another state. Thanks for listening to me.

After several contacts, I was told that one of the gift card I used has a problem and they have blocked all of my gift cards. Despite several tries, they have not replied to even a single email.

I am out of $300 due to this. I have earlier listened that they are in the business of selling gift cards and later deny purchases with these gift cards. However, I never believed this as they are a big company, and how can a big business do this? However, I was wrong and understood people are not wrong about them. They steal people money this way and are able to sell other products at a lower price just due to this.