Amazon.com Reviews

I'm just an individual seller who is buying it web space as a vehicle to perform my business. I can guarantee what I sell for 30 days not forever like the big companies, and I have my credit card info in my account as a guaranteed. My question is, "Why are they still holding my money hostage?" Are they keeping these funds from sellers so they can meet their bottom line when it comes to their financial reports? The last stock quote I got for Amazon.com is about $84. Are they trying to play this tactic to boost their stock price? It treats first time seller like a criminal and it's unprofessional! My available fund is locked away at the convenience of Amazon.com and I have to find another source of fund to pay my bills.

After 2 small disbursements (20 days approximately), the suspension banner reappeared on my account. I thought that was a mistake so I called them again and they said again that my performance is not falling into Amazon.com policy. Now at this point, I requested from them an explanation on how they calculated this because we can't force our customers to leave a feedback, we can only suggest to our customer to do so. The customer representative was very hostile with me because I was asking questions. They won't give any logical answer and they just repeat what they are trained to say to you in response. They reopened my account after 15 days, but no disbursement was allowed until another 7 more days. Obviously the inventory increased, the sales increased and then when I reached like $5,700, the nightmare banner reappeared and they suspended my account again.

I appealed their decision. I explained that the identification of the products come directly from their catalog; the description of the items was very accurate to avoid customer confusions at the moment they buy it; the shipping was very fast (some orders delivered the same day); customers were informed with tracking numbers and delivery company names; items were packed and wrapped very professionally, but they blocked my account, they said that the money will be on hold for 90 days and I will not have the privilege to sell on amazon.com anymore.

They have from me at this moment $4,622 retained for no reason at all. The total number of orders was 117 in less than 3 months. There were 5 customer’s refunds, and 3 negative feedbacks from +21. They suggest if the customers do not leave a feedback, they are not happy (can you believe this?) How can they even suggest something like this, did they talk to them? I personally think that this company uses the money of small businesses like ours to make them more money because I'm pretty sure that they can't do this to their major sellers who have the same or more power than them. But as always, the big fish eats the smallest ones to survive.

This is causing to some serious problems because I invested 100% of my money on this project, convinced my wife to invest in this and now I'm behind all of my payments. They don't care about this, that's why if you are thinking to sell on Amazon, think twice before you fall in their trap. Now I want to know if they have this money in an escrow account or in their account. This problem is devastating me & my family, I don't have other resources. Mine and my wife’s money was invested in this project. Electric service for my house got disconnected. I will lose my cars (already 2 months late). Delivery companies are calling every day about their money. I’m one month behind my warehouse rent and now even with the minimum payments for credit cards. My credit score is already ruined, payments reported late and so on.

Unfortunately, I got an email on 08/20/09 (the following day) from Amazon that my order has been cancelled. They wrote as follows: “We're writing to inform you that your order from Baker's eSale has been canceled. Your credit card was not charged for this order. If you're still interested in this item, please search for it again on Amazon.com.” So, I searched Amazon.com and found the same item is now selling for $10.00 and that is the same used item that I had ordered. I am really disappointed with the service I've got from them.

Then I thought I can, of course, fall back upon the trusty/fair people at the A-to-z Guarantee Protection. Well, what a surprise! Dear Ms. ** took a different tack and claimed that, “Since the merchandise you received was not materially different than advertised on the items detail page, your seller may withhold a reasonable restocking fee and shipping costs from your reimbursement.” This, of course, led me now into a worse position, not only having to pay costs to return the unit, but also leaving wide open the seller to deduct monies from me! My further complaints to Ms. ** at A-to-z Guarantee have not gone anywhere, even in spite of me saying her decision makes a mockery of the guarantee program. I say that this is virtually like fraud: the seller makes an offer and the buyer accepts; but the seller ships out not what was offered for sale and has missing items, and thus rendering the unit useless without the adapter tip to operate with my laptop. My last attempt to have Ms. ** review the case was on August 1, 2009 where I very clearly stated how I feel and outlined where I stood. I have heard nothing. This whole matter is also about “principles.”

Well, that was fine. The person who placed the order first should receive the DVD. The topper for me, the seller was still advertising and selling this exact product! I notified Amazon of this and they said that it should be taken off and they would deal with the issue. They suggested that I leave negative feedback. However, the seller cancelled my order and closed my purchase so that I cannot place negative feedback on his page. Now, it might just be me, but how can buyers believe this seller's feedback if he closes the purchase before you can leave feedback.

I was wary of this seller to begin with, considering he only had 83% positive feedback, but considered I would give him a chance since his DVD was $40 cheaper than anywhere else. But chances are his feedback should be far less than 83% if he actually allowed people with bad experiences, like me, to post. Beware of Pbshopus!

I refused to do as he demanded so he filed for AtoZ protection with Amazon. I thought Amazon would be fair. I was about as wrong as any person could be. The A to Z program should be called, screw the seller program. He filed the claim and lied completely about the product and I responded with the truth. It seems Amazon believes the buyer completely as does not require they prove anything. Amazon had his email where he demanded the money and clearly stated he wanted a full refund while keeping the item. I thought that they would see him for what he was. Apparently, they saw him as one of own.

Amazon was far more dishonest with me than the buyer who was merely trying to steal a CD. I had offered a full refund but required he return the CD. This seemed fair to me. After all, Amazon itself would never grant a refund without the return of the item. But Amazon did not think it was fair. When you sell an item on Amazon, each listing has a special place for additional information the seller wants to advise any buyer of, such as missing parts or any limitations on the product. This is done so the buyers know exactly what they are getting, before they purchase. This is very fair. What Amazon hides away in its small print is that once the buyer receives the item, they can then object to it, with the very limitations listed by the seller prior to the purchase. In my case the cover art was slightly different than the image on Amazon, so I indicated this. The music and tracks were identical. According to Amazon, any information included in the description is confirmation that the seller is guilty of material misrepresentation. When asked how this can be if the seller provides the information prior to the sale, Amazon's position is that it is their game and they make the rules. Those rules do not have to be fair or even understood and they need not explain.

It gets worse. According to Amazon, if a seller is guilty of their definition of misrepresentation, the buyer is entitled to keep the product and never has to return it and gets all their money back including shipping. No matter if it is a $10 item or a $1,000 item. Since everything claimed by the buyer is accepted as gospel and the seller is assumed to be guilty, any buyer can get the product free and a full refund by using the A to Z process. Thus a dishonest buyer who knows the system will have no greater ally than Amazon. Needless to say, I lost the claim and the buyer got to keep the item and all the money. It still gets even worse. If a seller loses an A to Z claim and every seller will, it is likely that the seller will then be suspended for bad performance. I lost my only A to Z claim to a dishonest buyer and after hearing the facts, I believe 100% would agree with me (except Amazon). I had a perfect feedback record. I was suspended.

The day before I was suspended, I got an email from Amazon confirming that they had transferred my two week commission of $630 to my bank account. It said they had (past tense) done this. Guess what, once suspended, Amazon stopped that transfer along with all the money made over the previous couple of days. Over $700 total and froze those funds. They are being held just in case someone else would like a piece of it. I am now waiting for the buyer of a $300 Blu-Ray player to claim he received a toaster oven instead. It is clear who Amazon would believe. Sure I had FedEx inspect the contents of the package and confirm what was included, but Amazon would consider that unimportant.

According to Amazon if no one makes any further claims I will/may get my money back in 90 days. For now, they collect interest on it. According to internet sources, at any one time Amazon has over ten million dollars of other people's money frozen making interest for them. It is clear that if you sell on Amazon, a dishonest buyer will eventually want to steal from you. Do not believe for a minute that Amazon will give any consideration to your side of things. They will not. You cannot stand on principle with a company that has none. Currently, I have lost over $700 and had merchandise stolen.

1) I ordered a $20 knife via one click buying. Amazon shipped this via a default expedited shipping which cost me $32 shipping on a $20 item. I never agreed to any expedited shipping. Amazon finally ate half of this extortion after a great deal of effort on my part.

2) I ordered a used TV with a quoted shipping rate. Well, no item arrived and again after an irrational time wasting emails, the seller stated that Amazon made a mistake on shipping rates and the seller was not going to honor the sale. After many threats by yours truly to Amazon, I finally got my money back.

3) Third strike and you're ** out. I ordered a brand new Samsung TV; item advertised as in stock, paid for it via debit card immediately debited. The seller never acknowledged the order and after waiting three business days (Amazon guarantees a two-day shipping by marketplace vendors), no notice. Two emails later (what's the status?) and: Hey, Bozo cancelled my order. I complained to Amazon. After two days, they blatantly lied to me stating the item was out of stock and therefore, the order was cancelled. As I pointed out in repeated emails to the humorously named Amazon customer support, the seller never contacted me. Well, well, Amazon said you'll get your money back. I said No ** or you'll get a lawsuit.

Now here's the good part. Amazon stated they only authorized a debit on my cash payment (debit card, remember) and that I'd have to wait up to three weeks to be reimbursed. My debit card account shows that this payment was debited so **? I do not have access to these monies which Amazon took on this bogus deal! Well, people, I'm still waiting for my money and while I'm waiting to contact a lawyer, I am spreading the word on these **.

So, I ordered the item (your Amazon.com order # **) and used next day shipping. When I asked about the estimated arrival date of July 28th, they assured me it would be shipped next day and was being prepared for shipping as of that moment. Now, I have sent several emails and asked to be phoned immediately and there was no response! I called my bank and asked if I could cancel the sale but they said it is a pending amount on my debit card. They said I must wait until it posts and then call their Claims Department. I cannot complete this construction job in a timely manner without this tool or without expending many more hours than necessary!

Being a business person, that logically makes no sense to me, so I hung up and called again. This time, I had someone that could speak English and asked her for the phone number of the vendor I had purchased from since I had already sent a cancellation email. Now, think about it. I ordered at 1:30 p.m. EST & was cancelling the following morning at 8 a.m. EST but wanted a phone number & name to contact as a follow-up measure since the company had ignored my email from the following evening. So I was cancelling the DVD less than 24 hours later, wanting to make certain the order was not processed. So I placed my order online at Amazon at 1:30 p.m. EST & Amazon sends that order on to their mysterious 3rd party (who they commented might be a college student out of a garage, so I guess, Amazon is now a quasi-eBay?) and when I asked Customer Service at Amazon for a phone number & the name of the business, they claimed to not have one?

Elizabeth in C.S. at Amazon said, "If you already sent an email to cancel the DVD order at 9 a.m., then they should have more than enough notice to cancel the order & not send it out, we have done all we can do for now.” So let's think about this, Amazon does not have phone numbers for the vendors they conduct business with? Amazon does business with companies they don't have a phone number or contact info for, aside from an email address? That's scary & disconcerting! Or better yet, far-fetched & hardly the truth. Later that same day, around 6 p.m. EST, I called Amazon again & got Michael in C.S. & he told me, "Nope, no number & you will have to pay a 20% restocking fee on the item as the vendor has that clearly spelled out in their info." I asked him why I would pay restocking for something that I cancelled less than 5 working hours in one day after ordering and why CollecTons did not just: 1) have a phone and contact number aside from email according to Amazon, and 2) why Amazon was not interested in contacting CollecTons on my behalf if they were not going to give me a phone number or even the city/state of the person/company?

The following day I received an email that my DVD has been shipped. Does anyone else get the game here? Don't cancel the order so you can get the 20% restocking fee! What a way to do business. I've been ordering from Amazon since almost day #1 - way before anyone was or believed in buying online. I have bought so much from them. Now they are like everyone else - sneaky, greedy, in cahoots with their 3rd party vendors, poorly trained & make certain that you can't post negative comments on their website unless you keep the item. I find their C.S. people to be uncaring, flippant, dishonest and passing the time.

I will not order from Amazon again. Warning - really watch placing your orders on freight and double check prices everywhere else online - Amazon has gotten too big for their britches & most importantly they do not resolve issues when you talk with Customer Service. Also cute, the way they email you but you can't respond - how convenient. They are slippery (Amazon) & I have quit doing business with them. They certainly don't have a real interest in resolving customer service issues. Oh, by the time it was too late, CollecTons had a logo & contact info at the bottom of the shipping email - they are as dishonest, if not more than Amazon. With those business practices, they won't be around long. Btw, they are in Boulder (rip off) Colorado!

We phoned Amazon.com again. This time we were told we couldn't return the watch. After further consultation, they told us that we could return the watch. They sent us a return shipping label and we sent the watch back. Since it was a defective product, I would be given all the money back. Today, I received an email that gave my money back minus a 20 percent restocking fee of nearly 300 dollars. My husband called amazon.com and found out that they said this was because the battery was low and there was no problem with the watch. My husband would have kept the watch if it was as simple as a low battery. He even had the battery tested before he sent it back and couldn't find a problem (he is not stupid!), so it is questionable if it is really the battery that was the problem.

Now, we have no watch, and we are out 300 dollars. We have wasted 60 plus hours talking to various amazon.com employees as well as trying to get a hold of this elusive jewelery department they have, to actually speak to someone. We are frustrated and need help. Honestly, this felt like robbery. We would either like the restocking fee returned or the watch back. This was not part of the agreement we had.

Amazon is also loath to refund the sale, and the customer is left with nothing. Similarly, the publisher is also left with nothing but a bad reputation which is no fault but Amazon's. We, therefore, join our voices in complaint against Amazon for its strangely erratic policies, bad business decisions, and the attempt at restraint of trade toward those who know better how to run their businesses and are disenfranchised by Amazon's creation of what is, in effect, a monopoly. The intent makes no difference as long as Amazon succeeds, by creating its open "customer oriented" selling model, in creating one nevertheless. Amazon's founder and CEO Jeff Bezos has yet to reply to many of the complaints received on his desk every day from authors and publishers who are not receiving fair treatment. We also are looking into adding our voices to existing cases against Amazon, or initiating a suit ourselves. We will not be drawn into a situation which robs us of honest and well-transacted business on behalf of a badly run business like Amazon's.

I contacted Amazon.com customer service at 9AM EST to have my problem resolved. The package was coming via UPS and the solution to my problem would be to resend another computer, but mark it for Saturday delivery. Because I had checked with UPS and in my area, I am eligible for Saturday delivery. Jessie in customer service with Amazon.com told me she would research this option and call me back by the end of business today, June 26. I never received a phone call and at 10:30PM EST tonight after being on hold for almost 2 hours, I was told there was nothing they could do to resolve my problem.

Once they open your account back up, you get more money back up in it. For no apparent reasons, they send you an email stating your account has been closed for good, and they will be holding that money for 90 days! They do not have any phone numbers to contact them. The emails are all automatic templates, with no reasons! I have never seen anything like it before in my life. I lost my job, and had started selling on Amazon, to make some money to keep our roof over our head, and food in my kid’s mouth, and boom! They shut my account down! I now have no income.

They do not have any phone numbers to contact them; their emails are all automatic templates with no reasons! I have never seen anything like it before in my life. I lost my job and had started selling on Amazon to make some money to keep our roof over our head and a little food in my kids’ mouth, and boom, they shut my account down! They are running a scam business, making money off holding people’s money. That is the business they are in! If you want to sell, sell on eBay. At least they do not hold your money, give you a reason for what they do, and you can actually talk to a customer service person. They actually have a phone number posted!

When I again raised my concern, they informed that they were unable to deliver the consignment to my address without providing any reason. I regularly use the address which was given to Amazon for delivery of my consignment. I never experienced any problem in receiving any of my mail/consignment. However, Amazon washed their hands blaming my address. I never experienced any problem with any online transaction. This incident with Amazon made me discontinue dealing with online transactions.

When I did not receive the correct one, I emailed them again complaining. This time, they advised that they did not have the correct one in stock to start with and therefore cannot correct this. They offered to give me a 50% refund and I keep the wrong CD. The bottom line is I must return this item at my expense. I am out all this expense and inconvenience and still didn't get what I ordered and paid for since they admit they never had the item they advertised and was paid for. Could you pass this complaint on to Amazon that sells CD's and recordings?

I contacted customer service in order to expound upon the issue so I could correct my account to their standards. Customer service reps were polite and made me aware that this was out of their scope of expertise and I needed to speak with the business development department. However, the only way to contact that department is through a generic form that I had already filled out. In reality, they have cleverly set me up to continue to receive the same scripted response as it would lead me to continue to send the same information that was previously declined.

How does that help me situation? I asked to complain to a higher authority and was told that most phone numbers have been eliminated. The form they use does ask for a phone number to complete the form. I asked if I put a request to have a phone call made to me if they would do it. The response was, "You can put it in there, but I doubt anybody will call you; they prefer email." Obviously, Corporate America has decided they promote customer service, but in reality they're not interested in providing it. They would rather preach it on their commercials and advertisements but hide behind a computer screen to answer. Also, I was made aware that if I was a buyer, it'd be a completely different story and the approach would be different. Am I less important because I wish to be a seller than buyer?

I filed a formal complaint with the Better Business Bureau and continue to call requesting assistance to get more scripted answers from supposedly well trained employees. One customer service rep claimed that they are not given any numbers to superiors or the general number to the corporate office in Seattle. I found the corporate number on the internet in 30 seconds. Is this the future of Corporate America? Are we getting pushed to email so they can avoid solving problems?

I asked for assistance to better understand how to use their product and nobody is interested in doing that? Amazon is a multi-billion dollar company; if they're doing it, should I just assume that everybody else will fall in line with this thinking? If I purchased a medical product that I planned to use and I needed more info in order to not harm myself, I would be left to figure it out for myself. I know you get many requests and stories but I find this to be very appalling and tragic. Corporations continue to decide they will not provide support to their customers unless they are put in a position where they're posed with a legal issue that can cost money. They only care about their public spin story and not about giving customers common courtesy. Thank you for your time.

The woman I spoke with had only the suggestion that I use a new password which she would activate and give me. I tried that three times with the same resulting failure. After wasting about an hour trying to reset my email and password, I desperately proceeded to create a new account with my original sign-on data, but was refused, so I employed a new password and successfully opened a new account. Oddly enough, I was then able to change my ID and password to their original values but I was still treated as a new customer, meaning I had no history (see below). I just would like to find an email or geographic address so I could write directly to Amazon and tell them how sick I am of their screw-ups.

First email for marketplace account which I never used for anything to sell:

"Hello from Amazon.com. This message is to inform you that we have blocked your selling account. Your open listings have been cancelled and you are no longer able to sell on our site. We took this action because it has come to our attention that you have repeatedly attempted to bypass our seller review process by opening new accounts. Please note that per our Participation Agreement, Amazon reserves the right to close accounts as we deem appropriate. If you still have items to ship, please take appropriate steps to resolve your pending sales. Your Seller Account will remain accessible and you are encouraged to refund or ship pending orders. Your funds are being reserved in your Amazon.com account for 90 days from the date of your final sale. After 90 days, the funds will be disbursed minus any A-to-Z Guarantee claims or charge-backs. If you have further questions about your funds please write to payments-funds@amazon.com. While we appreciate your interest, the closure of your account is a permanent action. Any subsequent accounts that are opened will be closed as well. Thank you for your understanding with our decision."

Second email for my pro merchant account after 2 minutes:

"We are writing to let you know that we have blocked your selling account. Your open listings have been cancelled and you may no longer sell on our site. Any subsequent selling accounts that are opened will be closed as well. We took this action because it has come to our attention that this account is related to an account which has been previously blocked for violations of our policies. While we do not provide detailed information on how we link related accounts, we have significant evidence that this account is related to a previously blocked account. Your seller account will remain accessible to you. Please take steps to resolve your pending sales. Your funds are being reserved in your Amazon.com account for 90 days from the date of your final sale. After 90 days, the funds will be disbursed minus any A-to-z Guarantee claims or charge-backs. If you have further questions about your funds please write to payments-funds@amazon.com."

Well I send them email again and tried to explain what happened to me and they send me another email:

"Thank you for writing. We are unable to provide detailed information on how we link related accounts. However, we have thoroughly reviewed our records and confirmed that we have significant evidence that your account is related to another previously blocked account. Your seller account will remain accessible to you. Please take steps to resolve your pending sales. Any remaining funds may be reserved for up to 90 days from the date of your final sale. After 90 days, the funds will be disbursed, provided we do not receive charge-backs or A-to-z Guarantee claims against your sales. If you have further questions about your disbursement, please email payments-funds@amazon.com. While we appreciate your interest in selling on Amazon.com, please understand that the closure of an account is a permanent action. Any subsequent selling accounts that are opened will be closed as well."

They release a seller blog regarding this situation and I see that I'm not the only one who is in the same situation. They will keep my $3000 for 90 days and if they suspend 1000 accounts you will understand how Amazon.com made profit this year.

Two weeks later, still no money from Amazon. I wrote Amazon that I will start writing reports about my experiences if I don't get my money within the next four business days. This was two weeks ago. Amazon is still unable (according to the emails not unwilling) to return my money. I cannot recommend to buy from Amazon because you will have to waste your time asking for your money as soon as you want to return something.

I haven't been able to resolve this issue and every time I call, they tell me that it is going to take 24 to 48 hours to do some research and have the gift certificate department refund the money to my checking account. Due to this incident I haven't been able to fulfil my financial obligations. The money came out of my checking account and is all the money I had to pay my bills.

Even after talking to a customer service manager (born, raised, and living in another continent), I was told this was MY problem and if I wanted this product I'd have to pay the extra $100. Consequence: I had to pay the extra $100 to another company to get what I wanted.

I find this to be an violation of the Terms of Use by Amazon.com. The buyer has allowed the item to sit somewhere for 3 weeks before looking at it; that's HER fault, not mine. Because she failed to contact me within 14 days of delivery, and refused to accept a refund, I don't see how they allowed her to file a claim! It's clear she has not abided by the Terms of Use, and thus the claim should not have been allowed. Finally, the claim is still pending, despite the fact that more than 30 days have passed since delivery. ANOTHER Amazon.com rule requires the return of the item within 30 days to get a refund. This has not been done by the Buyer, her THIRD rule violation.

Given the large number of rules violations, I will not refund this woman's money, regardless of what Amazon.com decides in their Claim hearing. Because of the Claim, Amazon.com has FROZEN my Payments Account, and may keep it frozen for up to 45 days!! I thought PayPal was the only company to perform such reprehensible acts, but it now appears we have another! I have warned Amazon.com that if a Refund is awarded, I will bring legal action against them and the Buyer for the repeated violations of Amazon's rules by the Buyer, and the FAILURE of the Claims department to refuse this claim due to those rules violations.

I ordered a number of books from used book sellers on Amazon.com last December. One of the books ordered on December 21, 2008, did not arrive by its due date. Although Amazon sent me an order confirmation. The seller never contacted me and did not ship the book. I waited until the book's due date had passed then contacted the seller via an Amazon.com web form that the book had not arrived. They did not reply. Amazon refunded my money. I wrote a really bad review of the seller, largely for their failure to reply to my e-mail. They couldn't be bothered to come up with an excuse for not sending the book or even contact me.

Today, I got two e-mails from the seller, with links in them. They came to my mailbox that I used to place the order, an e-mail address at which I do not get spam. I thought the e-mails were from friends or family and clicked on the links. When I saw what the links were, websites called the smoking gun and a YouTube video, I wondered who would send them to me. I checked the e-mails and discovered it was this seller. One of the e-mails included my full name and e-mail address as part of a cc to half a dozen complete strangers.

This Amazon.com seller has a notice on the Amazon sellers' web boards stating they are selling their collection of books and planning to move out of the country. They also, at one point, offer to consider trading their book collection for guns, ammo, spam or military style vehicle. A joke? Were their e-mails to me a joke also? I think the creep factor is far too huge to consider ever shopping from Amazon.com again--obviously so. Amazon.com does not carefully check their sellers nor do they take problems with sellers seriously. This seller has a couple of other complaints for not delivering books, and one complaint for a book arriving with a hair net. Their response to this last book buyer rating was rather aggressive.

I had another bad experience with a seller about a year prior where, again, a seller took the money, then simply did not ship the book or contact me. I think that Amazon ignores these problems with sellers to the disadvantage of the buyers. Eventually you wind up with something like this, a seller knows Amazon will not take consumer complaints seriously and crosses a major line by abusing the customer relationship by giving away information they only gained for selling a book. I do not think that I should have expected that a seller would abuse my personal information in such a manner. I know better, let the buyer be so aware they simply do not buy from Amazon.com.

On December 26th, a day after Christmas, I requested a refund from Cindystenger. I was told that she normally doesn't give refunds to Amazon customers, but would make an exception in this case and give me a refund less a 20% stocking fee because she couldn't sell the returned item. I cannot believe that she cannot sell the Wii, one of the hottest items during the last 2 Christmas holiday seasons. But putting my disbelief aside, I expected to get instructions of how and where to send the Wii for an 80% refund. I never got any instructions.

When my wife followed up and requested instructions for how to get the refund, Cindystenger told her that we would not get any refund because our request was beyond 30 days of the purchase. Cindystenger went on to say that this was consistent with Amazons return policy? And the email ended with what I took as a sarcastic sad face symbol. Of course, this is not Amazons return policy which clearly states that: Our standard policy is to accept most returns within 30 days from the date of delivery. However, we understand that many customers like to order holiday gifts early, so we have extended our returns period for the holidays. Items sold by Amazon.com and shipped between November 1 and December 31, 2008, may be returned until January 31, 2009 for a full refund.

I have been a loyal customer of Amazon.com for many years. When I shop with them, I expect good products and good customer service. As far as I am concerned, I placed this order with Amazon.com and I got worse than poor customer service. I was lied to, manipulated and insulted. The 20% restocking fee is ridiculous in itself considering how popular the Wii is. And the fact that I am now being refused even an 80% refund is totally unacceptable. If this issue is not resolved by Amazon.com, I cannot continue to patronize them. I hope others can avoid this kind of bad customer service experience.

I called 5 times and have talked to different people each time. The first 4 all told me that they were escalating the issue and it would be resolved. A week later, nothing has happened. I called today and talked to yet another person who basically said oops sorry, we can't do anything about that. Sorry the previous 4 people lied and said it was being taken care of but it isn't and won't be. Then I demanded to speak to a supervisor because not only did they charge me debit card against my wishes but then I was lied to! He said a supervisor will tell you the same thing. I was put on hold twice while he supposedly tried to get a supervisor on the phone. The second time I was on hold for 30 minutes... NO supervisor ever came on the line.

It went to AZ! Called today and had to fight and argue to get Jodi in leadership. She wanted me to accept a credit. I said no, as I will never deal with Amazon again. She then said she would credit my debit card in 3-5 days. I told her the card was deactivated as it was lost. her answer - I either have to credit that card or do nothing. This was my 22nd correspondence between calls and emails. I was angry and explained that my bank told me if that card was used, I would be charged a $25 fee. Before disconnecting the call, she said she was still going to refund to THAT CARD. I called again and once again, had to argue to reach someone over Leadership's head. I was lied to and said there was no one but then was transferred to the very person I was told didn't exist. His name is Joe and told me he is the highest in rank at Amazon.

I told him of Jodi wanting to credit the bad card and asked how I could be credited. He said in fairness to me, he had to research first. He has no extension, so I can't reach him, but he will call me back. He did call back and told me he credited the bad card. So, now I can also look forward to a $25 charge! I called back Amazon and was lucky enough to get someone who found Joe. Joe tried to deny that I told him anything ... then why did I call? He is now saying he will look into it. This has gone on for NINETEEN DAYS! it is costing me money that I don't have. What a dishonest company!

I feel this is not what was advertised as delivery. Amazon said they would set the TV up on assembled furniture. Then on the phone they (Deidre in customer service) said that the delivery person was "just muscle" and was not expected to set up the stand. I don't consider the stand that comes with the TV, in the same box, to be furniture, assembled or otherwise. The delivery guy certainly assumed he was to assemble the stand. He just went right to it. But then he discovered the package didn't include the right screws, they didn't fit. All I wanted from Amazon was an expedited replacement for the stand.

They said I would have to contact the manufacturer or I could send the TV back. My relationship is with Amazon. I expect them to handle things when a purchase is defective. I have no relationship with the manufacturer. This would have been my largest purchase from Amazon, and it just might be my last. I've probably spent a couple of thousand at Amazon over the years. I felt safe buying from Amazon because I have never had trouble before. I don't feel safe any more. I asked for written confirmation that they will be arranging for pick up and an assurance that my money will be refunded. No response to that as of today, Jan 12, 2009. Also I don't like that I can only communicate through their system. It is difficult to document correspondence this way.

When I asked someone in customer service with the credit card department to contact Amazon to verify the info, they told me they were not allowed to do that. So my order has been put on hold and my entire Amazon account has been frozen preventing me from placing any other orders, which is something I will never do again anyway. When I call customer service, no one can tell me anything about how I go about resolving the matter. They just say their account specialist will take care of it. Oh and by the way, you can't talk to these account specialists. Apparently they are in some top secret location! They tell me it will be resolved by Friday, I guess we'll see... But buyers should definitely beware buying anything from Amazon.com. I have made several purchases with them, but never again.

Both buyers seem not to understand and escalated to claim. Amazon had my account suspended. I contacted Amazon, explaining that Amazon should had not had the USED category for this specific game title, to prevent from any future incidents like this. Amazon kept sending repeated same e-mail template stating that the Amazon alliance had decided to terminate my membership. My income to support our 4 kids, had severe damaged, due to error judgement by Amazon alliance. Nor they care to listen and help to rectify the situation. I created a new account, under my wife's name.

In the first 28 days, Amazon had terminated my wife's account. I passed on to my other friend, of my inventory and help set up account for him. His account got terminated in the first 20 days. I believe Amazon marketplace have a system, in giving out % compatible, where it will alert Amazon, of this seller account that is high likely linked to their black list. Once Amazon alliance send an e-mail to terminate, it is a flat-out death sentence and to the future sellers who has similar to my inventory that I have, or sold to (high volume of inventory, such as books, music, pc games, toys, baby clothes).

Everyone who has looked at the shipment advised me that it is used and I should not give it as a gift. It does not satisfy anyone as a brand new unit. I sould never use it and I have lost about $140.

Another example of a company getting too big and subsequently a God complex. Lost a potential sale. Will not shop there and removed all links to them on my many websites and blogs.

i immediately had one returned when i was assigned a tracking #. Upon receiving this # i was told the refund will be made via the same method of payment within 14 business days, this was on or about July 4th. I am yet to receive my refund to date despite numerous calls

The funds were set aside to finance my citizenship. As a result of this delay I am forced to postpone applying to the NYPD

Amazon gives this person a full refund and i am removed as a seller! He also insured it to the hilt when he sent it back via the USPS. i am certain his intentions were to make a claim on them, as well! Please advise, i am out the game, the money and now a job!

I do not know what affects this caused my toddler or if there will be long term affects later on.

I ordered the book thinking it would come. I now had to purchase it from the school for $238 rather then the advertised price of $118-$30back for signing up for a amazon credit card. I have missed ten days of study and $35 that i had to spend on an online program that i now have because it came with the schools copy of the book. I am left confused angry, and it has gave me a sour start to a course thet is very important to my education.

2nd - purchased a Reynolds hand vacuum for freezer bags. They also showed me bags - various sizes. I bought only to realize the bags were for a different type of vacuum, wouldn't work on my type vacuum.....again - no way to return. I WISH NOT TO DO BUSINESS WITH THEM AGAIN....HOW DO I GET OFF ALL THEIR MAILINGS?

Lately, as they expanded their selection to clothes, shoes and etc, I started ordering a lot more stuff and of course returning some of it as is expected when you buy things sight unseen and in many cases poorly described. They want you to buy everything from them but you don't want you to return stuff though it is easy and quick to do with a fully automated return process. You also pay for return shipping when you send the stuff back.

Amazon closed my account without any warning and without siting any policies that I have violated. I do not see any warnings or limitations on returns on their return policy. The email was rude and totally unprofessional. They have also not refunded the $89 Prime membership fee I just paid. They simply closed my account and do not reply to my questions. They also routinely charged various restocking fees although I don't see that stated in their policies either. Stay away from Amazon.

However, upon further investigating, this 'Rebate' is actually a gift certificate to a mountedmemories. I found that the product description was extremely deceiving. This is also from Amazon.com's own Rebate Policy found on.

It reads, For monetary rebates we display both the price you'll pay for the item and your final net price after you claim your rebate. Through this, Amazon.com has misleaded experienced consumers such as myself to believe that it was actually a cash rebate but in fact it was just a gift certificate to a website.

Ruined my Labor Day weekend with my wife as I had to call Amazon.com rep. and asked to speak with the Supervisor who was too busy to at the time but called me back after an hour and 30 min.

I have been selling on Amazon for about 2 years with over $50,000 in sales yet I continue to be bullied and treated like someone who means nothing to Amazon's apparent success. Amazon froze my account in the beginning in the name of 'merchant review' yet expected me to ship out product.

Amazon believes that buyers are all honest, hard working individuals just looking for a great bargain. Wrong! As a seller, we know that some buyers can basically get their item for free and Amazon will not investigate further. Its like they flip a coin and say sometimes the sellers right some times the buyers right, depending on whether its heads or tails. This is outrageous and it has to stop!!! Amazon closes accounts, over charges on their commission and does not compensate the seller enough for shipping.

For example, I once had a few A through Z claims against me in which all I had to do was prove the 75 cent delivery confirmation number and all was well. However recently, Amazon has required that the seller ship items out using a signature confirmation which cost $2.20. Now this is on top of the shipping cost and the HUGE commission Amazon charges. To this I say SELLERS UNITE. BUYERS UNITE.

i contacted amazon about this and they said it would be investigated and they would use dhl. nothing was done and every time i ordered again it arroved damaged. it got to the stage where If I recieved and email saying the order was being shipped and that they were using ups as the company I would contact them and notifyy them in adavance even before the item had arrived that it would be damaged. this has went on for a few months and now since my last shippment arrived damaged I notified them of this they have now closed my account and penalised myself and any one living at my address by stating that they would close any account being opened by myself or any one at my address.

I as the customer had the belief that if I was purchasing an item new and was paying for the method of shipping the item I had the right to request a certain shipping company if it was one of the ones they regularly used but have now found that this is not the case and that as a customer I had no rights to expect items to turn up undamaged and in a usable condition even though they were notified of the priblems with their chosen shipping company. they ignored the problem and did not investigate ups but investigated me even when offered photographic proof of how my items were arriving

the consequences of this is that I am now no longer able to purchase through them and no one at my address can either as they have blacklisted my address

My husband Matthew immediately contacted the merchant, Electronics Expo, who was not responsive to our concerns whatsoever. Electronics Expo stated the package must have been damaged by UPS, and their only guidance was for us to have UPS pick up the package to perform an "internal investigation". It was also stated that if UPS did not find any fault in their transit methods, then the box would be returned to us. Matthew explained to the representative that this damage had nothing to do with UPS, as it was the interior contents that were damaged. Electronics Expo was not willing to receive their equipment back, and ship us a projector that had been handled appropriately. I attempted to contact Electronics Expo, to state my disapproval that they were not compliant with their return policy, and I was informed I would receive a call back from the supervisor in the return center. I never received this follow-up call. After several additional attempts to contact Electronics Expo, my call went unanswered as the phone kept ringing.

With much frustration, I contacted Amazon on 7/25/08 at 9:45AM EST, and spoke with Arun S. in the call center. I stated I was seeking some guidance on how to return this projector, and at this point I wanted a 100% full refund as I was done conducting business with Electronics Expo. I explained to Arun that Electronics Expo wanted me to ship the projector to UPS headquarters, for the internal investigation to be performed. Arun advised me to cancel this UPS return, as he agreed the damage had nothing to do with the shipment process. Arun explained he was initiating an Amazon A-Z guarantee, and that I will receive a 100% full refund in 7-10 days, and it would be up to the merchant at that time to obtain their equipment back. Before the call ended I confirmed with Arun that I should not send the projector to UPS.

On 8/08/08 at 8:50AM EST, I again contacted Amazon to obtain an update on my claim and I spoke with Renae L. in the call center. Renae stated the A-Z claim had not yet been initiated, and that she would do so that day. On 8/11/08 at 2:15PM EST, I called Amazon again to check the status and spoke with Aria in the call center. She also stated the claim had not yet been initiated, however she assured me that I would receive a 100% full refund within 7-10 days and that the merchant would have to contact me to obtain the projector. Aria stated she would follow the case, to ensure that I received proper follow-up and that the refund is granted accordingly. Yet again, I never heard back from Aria or anyone else at Amazon.

On 8/16/08 I received an email from Amazon stating the A-Z claim had been denied, "We are writing to follow up with you regarding the Guarantee claim that was filed for order. The seller of this order has a posted returns policy, which was available to you prior to the time of purchase. This policy explicitly states that items such as those purchased by you cannot be returned under these circumstances. As a result, your claim has been closed."

I immediately called Amazon at 7pm and spoke with Raquel S. in the call center. Raquel stated the claim had been denied because the previous representative entered the claim incorrectly. Raquel stated the claim had been entered with the information that I was aware of the damage to the product when I signed for the receipt. Raquel stated I would receive follow-up within 48 hours from a supervisor. I never received that follow-up call.

On 8/18 at 7:45PM EST I again called Amazon and spoke with Lacey E. in the call center. I requested to speak with Aria, who I had been in contact with on 8/11, however Lacey stated there are call centers all over the country and they did not have the ability to transfer any calls. So I once again explained my dilemma to Lacey, who stated I will receive a call back from a supervisor. I never received that call.

On 8/22 at 10:00AM EST, I called again and spoke with Brian (he refused to give me his last initial, however he was a supervisor located in Huntington, W VA). Brian stated the claim was denied because I should not have signed for the damaged product. I tried to explain to Brian that I was not aware of the damage at the time, as the exterior packaging was in pristine condition. Brian stated there was nothing he could do as the claim was denied.

I requested to speak with a manager, and was transferred to George P., an Area Customer Service Manager. George stated I needed to handle the return with the merchant, and Amazon could not be of any further assistance. I explained once again that the merchant does not answer their phone, and they were not willing to assist me initially when I contacted them shortly after the purchase. I also explained to George that I was now beyond the 30 day return window, as I had been instructed by numerous Amazon reps to wait until the claim was finalized so that I can receive my full refund. George stated he would escalate this matter to his superior.

On 8/26 I received an email from George P. stating the following, "As per our conversation last Friday I brought this issue to the attention of our Executive Customer Relations team. Several parties reviewed the facts surrounding this case and at this time we are unable to intervene in this matter. Any further attempts toward resolving this should be between you and the seller directly."

All I have wanted to do is return the damaged product and receive a refund. I have also attached the merchant's return policy as printed on the back of my sales receipt. It clearly states that defective merchandise can be returned within 30 days of purchase date. The merchant was not willing to comply to this return policy. We are now stuck with a damaged product and a $2188.88 charge on our credit card.

I tried to talk to Seller Support. I wrote them an explanation, etc. Tried to work with them. But each time they would send me after very careful consideration you are still permanently terminated. Please keep in mind this is forever. ....After a couple of weeks I thought this is the universe's way that I shouldn't be sliding books in envelops for Amazon. So I took 2,000 of my books and listed them on Craigslist. i got a couple low ball offers from Amazon sellers, then got a similar offer from a construction worker who needed to earn some additional income. I told him I would teach him how to sell on Amazon. I helped him open an account, hook up to his bank account, list a couple of sample items and wished him well. I am not a partner with him. Never was. I am not involved with him, I am not related to him, I don't participate in these sales. He purchased my books from Craigslist.

Within a few hours of opening his account, Amazon, blocked his account for 90 days and won't allow him to sell. I just wanted to take a moment to salute, Amazon's incredible sleuthing skills. Not only have they blocked a struggling poet. Hindered a hardworking honest man from an opportunity for a 2nd income. But no matter what...darn that inventory of 2000 rare and hard to find books, just can not cross their threshold. I've tried to relax during this whole thing. Somewhere at the vortex of this is some 26 year old eager Barney Fife kid that's trying to create drama where there is none..

If only the Alliance Department would talk directly, they can figure out the good and bad. Maybe they don't have humanoids in the department? Meanwhile Amazon has been successfully privileged to take away a lot of business from bookstores, publishers, authors, and great market share in many media and products. Perhaps their clout is going to their head. Check out Overstock. They're now at least 5% under Amazon with a huge inventory of everything you could want. Needless to say, they lost me as their loyal customer.

Several days ago, it happened again! I wanted a play kitchen for my daughter and used Amazon as a starting place to compare features. I narrowed it to 4 possible kitchens, and PRINTED the pages so I could look the items over without having to be online. I chose one of them today, and logged into Amazon.com to complete the purchase. WHAT A COINCIDENCE! The prices were MUCH higher ('my' kitchen went from $191 to $255; another went from $156 to $183...) Now out-priced, I will be not buying a play kitchen from Amazon.

Suspicious (and a bit ticked) I called Amazon to relay my suspicions and ask for official company policy. I was assured that only if the manufacturer raised the prices at those times would the items be more expensive after being viewed or sitting in the Wish List page. When I suggested it was a real coincidence that this would happen twice, AND that there were different manufactures involved, there was a repeat that Amazon does not use that practice. I will check other computers and pretend interest in other items to see. But BEWARE! I do not believe at all this was 'just a coincidence'.

None, other than my daughter will not be surprised with her play kitchen.

This company look for people who don't understand much in electronics and send them lower quality items that have something in common even though people order exact items they want and of course, it's in stock. It's allowed only on the Internet to make that kind of sales since some companies know already they can always say it was done not in purpose, and no charges will apply.

I took my half personal day to come at home to install that electronic device since I needed to use it ASAP. I need to waste my time to return that device back, and I also have to stay an additional week unless I will order it from another place and will get it finally at home. I also was overcharged 50% of the price.

right there I should of known something funny was up, but I waited and its now been over a month and they still will not send me a refund and when I email support they all they tell me is they can't find and account for this email and can't give out personal information, I ahve sent many emails and that is all they tell me, and I have called them several times, but with no luck, they are holding my money, I will never do any business with them again and will warn others, I still want my money.

I feel really bad and have been charged for none sufficient funds on my bank account and I could be sent to check systems for NSF and not be able to have a checking account for 5 years, I have already waited 5 years to get out of check systems. So this is a hardship and I am suffering because of them not honoring there word and refunding my money.

I wanted this book for an exam. If I had known it would be more than a month to receive it, a local vendor at a higher price would have been more cost effective.

The people I spoke to were difficult to understand, and I'm sure some mistakes occurred because of our miscommunication. As a result, I have a second order for the book I wanted and have to pay shipping for it, which I wouldn't have had to do had I been able to place my order correctly in the first place. Their Web site makes simple changes difficult if not impossible to complete.

I wound up paying $3.99 for the correct book which I wouldn't have had to pay had the order been registered correctly in the first place and if the people I spoke with had understood what I was trying to explain. I gave up and am resigned to NOT doing online business with Amazon.

It was right till now but the address they mention is of Australia and I am residing in India. I send my proper order number and tracking number but still they sent me the wrong address to deliever my order.

The books and shipment charges are total 79$. How can I complain about them.