Weight Watchers Reviews

When I started WW a month and 1/2 ago I was at the struggling to lose weight. Today I am 17lbs lighter because of WW. It’s not a diet and I’m never left starving. This program is amazing and so easy! WW changed my life!

I love the WW apt. The only problem I have is there are suppose to be stars by the food items and there is not. I find it easy to follow, for someone my age (70), it has been a good experience for me so far.

Weight Watchers used to be a reputable company. No more. In November, 2017, I joined online. It was for a six-month membership, that included meetings with weigh-ins, and use of the app. As far as the program was concerned, I wasn't impressed. Their new thing is the "flexibility" of their point system, which allows you to eat whatever you want, but within your daily point allowance. Perhaps this works for some people, but not for me. I need to be told what I can and cannot eat. But I gave it a chance, and did lose some weight.

I cancelled my services from the app in Novemeber 2018. I was billed once again in December called to let the cancellation department know I was accidentally billed for December. Was placed on hold for over 30 minutes. Told I could not ha e cancelled my account through the app. I asked if they would like me to send a picture of the cancellation tab in the app. Still told I could not get a refund by a supervisor. Called back once more to see if I could talk to a more reasonable person. On hold another 25 minutes. Still told no refund. I could not have possibly cancelled through the app. I told them I would be more than happy to send them the picture of the simple cancellation tab. Still said no and no refund.

It's pretty straightforward - WW WORKS. It's pretty easy to follow and it is the healthiest way to lose weight. Although I appreciate the point system, I would like to have the option to count calories instead which will translate better once I have reached my goal. Forty years ago I lost 20 lbs on WW and was promised a lifetime membership (I have my pin to prove it). Now they tell me that I had to weigh in every month since then. REALLY??? You do have to be kidding - right?

I signed up for a special rate for six months, stopped going and called them, they continued to bill me at a higher rate without authorization and refuse to refund me. They are more interested in selling their products and not concerned about weight loss. This is not my first time around with Weight Watchers, I have found the focus of the meetings to be all about changes in WW and the app and not about personal weight loss struggles and concerns. Meeting focus has gone from a feeling of belonging to a group that cared to a small screen on your phone and the onslaught of new products, childish incentives ignoring the very basic reasons of why folks use this program in the first place. If you want change bring in fresh instructors instead of misleading schemes and scams.

I have been to WW almost my whole life and yes this program works! It is not a diet it is a lifestyle and believe me I have tried many... I have 7 pounds to get to my goal weight. I will do this! Love, love this program...

Weight Watchers is absolutely amazing. Weight is always something that I have struggled with since I was in high school. This was a life changing experience. This has taught me that it is okay to eat what I want (in moderation). It has changed my everyday look at what I eat. Now that I have reached my goal weight, I am trying to see if I can lose a few extra pounds. This program is absolutely amazing and will always be a huge part of my life.

I am excited about the new WW!!! There’s a group of us supporting each other. My friend Tina ** got us all motivated to do it!!! I’m down 7lbs and looking forward to reaching my goal. I also love the mindfulness aspect with the addition of HeadSpace!!!

I have been overweight for about the past 25 years, and am currently working on losing about 110 pounds. WW has helped me in the past with teaching me how to eat better, and to watch what I eat and the portion size. I feel I am more determined now in this process, and have my mindset focused. If I don't accomplish this, my health and my way of living will continue to diminish. I am doing this and will accomplish this for me! But it will also help my children and my husband if I turn to healthier eating habits.

WW (formerly Weight Watchers) has been a great program for me to lose the weight I needed. I was able to undo some past hip and back pain problems and feel better able to move the way I want. WW has also given me some good guidelines for tracking and losing. The one complaint I have is the support for those who are maintaining is severely lacking. When I have reached Lifetime I felt like I was just thrown into the deep end without a life preserver. It would be nice to have some extra support and guidance for maintaining.

WW is, in my experience, the only program that encourages the participants to eat REAL food and offers recipes, online support, apps, real life coaches who have been successful working program. The community of online folks is a tremendous support. The meeting workshops are a "go to" for information and guidance during the journey. It's NOT just about dieting. It's all about getting healthy and feeling healthy. Although the primary focus for most is diet, it has evolved to much more of a whole mind & body experience. My only issue is the monthly cost for those on limited income can be a stretch. They do, however, offer special fees at times. When that happens, the cost is minimized and more affordable. I highly recommend WW.

You asked. I'm telling. But I'm not so sure you really want my opinion. After all, I'm not young, a millennial, a new mom, one who goes clubbing, which is the demographic I see WW is focusing on mostly these days. Hmmm, those aren't the folks I see packing the meetings in my local storefront. Where is your balance showing all types of members, on your ads, in your commercials, on your posters? Where is the cross section of all races, genders, Ages, yes I emphasize Ages?

I really enjoy tracking via WW app. Easy to navigate and its frequent updates are relevant. I especially enjoy the Connect feature, learning from others experiences. I also like the groups by age category and the 25lb group, I can identify with both groups which is encouraging.

I am losing weight on the program but disappointed in the website. There is nothing that shows starting weight as Appleseed to current weight & does not show how much lost! Also many Weight Watcher recipes and foods are not in the list of foods!?!? Maybe I am not using app correctly but only help I have found is online chat. Also nowhere to put in my personal goal.

I love the online experience. I tried workshops and that lasted 2-3 weeks. I either have to drive an hour each way or try and pray I get off work early to attend a workshop. The workshops (I tried 2) I attended were just ok. Honestly, the first one was further than I wanted to drive and the second I got zero out of. I say mostly and visited with my friend. I see all these women on Instagram talking about their amazing workshops and I’d love that experience. But, you really need to offer more on weekends or later at night without driving forever. So I’m back on digital only getting so much more from women on Instagram than I do anything else.

This is my second venture with WW and to me it’s about living right where you are but with healthy choices along the way! I so love the connect panel and the groups they’ve provided! I can’t wait to see the new me in the next year!

I canceled over a month ago online but I found out I was charged for $44.95 for another month. I called customer service and the customer representative named Myri and she said: "Unfortunately, I cannot get my refund even though it is for only one day." This is ridiculous. I noticed that other members who canceled online were getting the same problems. I will never go back to them again and never recommend anyone to them.

I canceled my membership after several months of paying for it and not using it. I canceled the day after I was charged. WW is refusing to refund my $20 measly dollars. They refuse to waive the agreement of no refunds after billing is charged. I was a loyal customer for 6 years, paying them thousands of dollars for their service. They make billions a year from consumers like myself but can't refund a simple $20 fee. It is absolutely ridiculous and I will never give them another cent of my hard earned money.

I cancelled my Weight Watchers online 9-13-2018. The cancellation policy stated I would be charged a one time cancellation fee of 39.95. Weight Watchers has continued to bill me for services I am not using. 19.95 per month for the last 3 months. They stated because I cancelled online instead of calling them that I had to pay for my entire contract. I will not use WW again because they do not stand by their cancellation polices. The service rep simply needed to refund me 20.00 to make this right.

After cancelling our subscription, they agreed but said they would give us one additional month free. We then realized they kept billing over the next few months. Upon us calling to complain, we were put on hold for an unreasonable length of time and were treated poorly. No refund... very poor & deceptional billing practice.

This is the second month in a row, that when my month is up, the app all of a sudden wants me to sign in with my password and user name. My credit card is on file. I've signed on for a continuous membership. I don't carry my password information around. This last time I was traveling. 4 days without being able to log or anything else. Very disruptive when you are trying to stay on track, especially with the holidays and all. Not happy that this happens!!

I am seriously overweight and have a cardiac issue. My doctor recommended Weight Watchers as the best way to lose weight sensibly. So far it is working well for me. I hope to lose up to 100 pounds. So far I have lost 20 pounds after my first 4 weeks. I feel fine with the point structure, the website to track the value of what I eat and the food options being normal. I plan on doing this program for a while.

WW is still relying on outdated scammy policies like charging a $65 cancellation fee even though I pay monthly. Also, I tried to change my plan to a different plan that would be better for me and my goals, and apparently they don't allow it. They only care about squeezing as much money out of their customers as possible. I know the program works for some but I've had no success after 6 months.

I just recently rejoined WW and so far I am happy with the experience. I find the studio meetings helpful and the freestyle program easy to follow. My leader is resourceful and other members in person and on Connect are very encouraging.

I’ve tried all diets possible, but WW is the only one I can eat normally without buying shakes or meals. I strive for making lifetime. I have found a coach that I believe can make that happen. I’ve contacted several friends telling them about this lifestyle, hopefully as they see the way I look & feel they’ll join too.

I was hesitant in the beginning but after researching WW I thought what the heck for the price, what do I have to lose, but hopefully a few pounds. Wow within about 6 weeks I lost 20 lbs. So so happy and the program is so easy to follow. I have to admit I fell off the wagon for my birthday and again for the Thanksgiving holiday but hey I'm back on the wagon again and don't feel too guilty. I have to admit the easiest part of the program is that I can eat pretty much about everything as long as I stay within my points. So super easy to follow. I already have two other people sign up and they too have lost weight. My favorite of Weight Watchers is the scanner. Love going grocery shopping with my WW scanner! I say try it. You won't regret it!

So my wife and I joined Weight Watchers on October 9, 2018. So far we are both losing weight and are happy with our results to this point. As of last Tuesday 11-20 my wife had lost over 10 lbs and myself over 20 lbs. We are both able to eat delicious food such as pizza, steak sandwiches, pasta with meatballs, and many more of our favorite foods. We both use the WW app and track all food and activities we do. We both would like to lose some more weight and we feel confident we will on the Weight Watchers easy to follow system.

I've been a member of WW previously -- over several years -- but have never been as comfortable with the program as I am now. Certainly I've lost weight in the past, but the current program seems to be easier for me to navigate. Use of the APP is a valuable asset when at home, in grocery stores, or in a restaurant. I feel I will have the greatest success in the next 6 months. Slow and easy is my motto, with a reward at the end!

I was a lifetime member of WW and maintained my weight from 2004 to 2013. But I stopped attending the meeting and that was when my weight increased. So I am back to a better program whichever is something I did not. Think was possible. I love the WW app and lots of free food. I have lost 4 lbs in 4 weeks but I feel better and clothes fit better already.

I've turned to WW anytime I've been overweight since 1996 and have always been a fan of the program, but this new Freestyle Plan is really the best ever. It's just sensible healthy eating habits that one can easily adhere to for life! I'm happy to be back on track again. I was developing some bad habits - mostly from using more oil in cooking than is necessary for delicious food. I love to cook and I'm modifying all my recipes based on WW principles and collecting them in a binder.

Let me first say, I'm a diehard WW supporter...until you introduced Freestyle. I've never been so frustrated in all my life! I lost over 90 lbs in college, life happened, joined half-heartedly a few times, but was on the way to Lifetime success in 2017. I was so excited. Then you introduced Freestyle. My weightless came to a grinding halt. The life-timers in my class, on average gained 10 lbs! Your inflexibility about offering what works for the "older contingent" is mind-blowingly frustrating to say the least. WE WANT THE OPTION!

Unwanted change in E-tools start pay date. Actually three phone calls. Talked to Kevin for forty five minutes, got disconnected. Called back, couldn’t reconnect w/ him & got a young lady. Trouble understanding due to accent. 15 to 20 minutes with no help. Call number three solve the problem in 5 to 10 minutes. I called the third time to quit but decided to give it one last try.

The online site is very comprehensive and good. However meetings are lacking, and vary greatly depending upon leader. Online meetings would be fantastic, as I have very limited time and traveling to them is difficult. Miss Oprah's "talks"... also, when tracking by foods, not always enough options are available. And finally, Fat-free is not nutritionally sound advice anymore. Thank you.

My daily points are incorrect. Called to fix problem. No solution. All people at centers unable to fix and were not helpful. My daily points 28 should be 23. This is third week. Problem still unresolved. This has been stressful and upsetting. I am not computer savvy and signed up at recommendation of your staff in Henderson Nev.

I joined WW online for the three-month trial period in January of 2018. I stopped going to the meetings in February and thought my membership expired in March. I discovered much to my dismay that I have been billed monthly through November of 2018. I told the people at the meetings that I was canceling and thought that would be it, but no I have been charged for 8 additional months. As I am a diabetic there were many 0 Point foods that I found that I could not eat without compromising my blood sugar dangerously. My doctor said it was not a healthy or realistic dietary plan. I am beyond angry, I feel swindled.

The app is amazing. An easy doable program allows you to eat real food and adapt to real life and real life situations. The app allows you to connect and get advice and ideas and recipes. Love this way of eating and it's a sustainable way of life.

I joined WW in Oct 2018. I have found it to be very helpful in assisting me in reaching my goal weight. The organization is very well organized. The employees conducting the workshops are well informed, enthusiastic and organized and hold the workshops to 30 minutes. I attend one in Kensington MD and Kelly ** is excellent. I really like the weekly recipe cards. They are printed on quality paper stock, in full color. I have a binder that I place them in for easy referral. Employees invite you to purchase the food products and give the participants information on what is available but do not aggressively "sell" them.

I love the diet and feel it is very healthy. However, I am not losing weight. When I ask for help I am told to use my bonus points. When I use them, I gain weight. Love the app, but am currently frustrated.

I joined WW after having contemplating the decision for quite some time. I’ve gained about 25 unwanted pounds in the past 3-4 years. A good friend told me of her 20lb loss in 3 months on the program. I was motivated to try myself. I feel that I could have used more information upon starting my “journey”. My progress is slow but I see improvement; so although I hoped I would lose more rapidly I don’t want to quit now. I’m taking it one day at a time.

After trying to eat paleo, low carb and all ways to not have to track what I’m eating, I came back to WW because it’s the only program I’ve had success with in the past. I didn’t like the way they calculated foods but the new system is so easy and follows much more realistic guidelines. The weight is falling off me and I don’t feel deprived at all!

I joined WW in March & I’m down over 40 pounds! Could I follow another plan & lose faster? Probably, but been there & done that only to gain it all back & then some. I may be losing at turtle speed, but I’m truly changing my lifestyle & my mindset with WW. My doctor is thrilled with my progress & I’m off my diabetic medicine! I feel so much better, look healthier & know I can keep going until I reach my goal!

There are a few tweaks to the app I would like to see. I would like to add multiple items at a time like MyFitnessPal. Only because there are certain things I eat everyday and it would be easier. Other than that I would like to have a coach check on once a week maybe.

WW, as it is now known, just keeps getting better and better. I have been a Lifetime Member for over 40 years. I have seen many changes throughout the years. My weight has fluctuated, but as soon as I felt it going up too much, I rejoined the program. I love 0 point foods. I try to eat them as much as possible. This time around, I want to get lower than my goal weight, and stay there.

I have been in WW for 8 1/2 years, I went to the doctor to get a good weight for my age. Lost 45 pounds in my first year. To be at goal doesn’t mean you will be there. We are still a human. I have had 2 surgery in the last 4 years. But since March I have been paying every week. At first I hated the new program, that is until I got on the app. Within 6 weeks I got back to goal. Would invite everyone to go on the app. If you follow it you will lose.

I have definitely lost weight on this program, but the reason it doesn’t get 5 stars is I could eat really bad foods up to 23 points and then eat fruits and veggies. I don’t think it teaches us how to be healthy, just how to be point-conscious.

When I joined Weight Watchers I was a little worried that maybe this would not work for me like the rest I have tried. But I have learned in the short amount of time it does work it not only helps you to lose the weight but also how to change your eating habits and still eat the food you want. You never go hungry. It teaches you to also learn a healthy life styles that isn't hard to do and the support that you receive from other people who are on it is AWESOME. They really do understand and will encourage you along the way to reach your goal. I am so glad I chose weight watchers for me and in the five weeks I've been on it I've lost 21.6 lbs. I have no regrets. I thank them for changing my lifestyle and helping me.

Started WW in mid October. Been following the points system and using the app and meetings for weigh ins. So far so good. I have been steadily losing 2-4 lbs a week! My husband started a week after me and is also pleased. Everything is easy to use and the people are great!!

The only thing I think that could change is when entering food, to have the option of selecting more than one item at a time. Other than that, I’ve lost around 45 lbs with the freestyle plan and I love it! Maintaining now.

I have been a lifetime member for years but since my weight crept up I recently decided to rejoin. When I signed up at the center early Nov 2018, I did not receive a membership agreement with the terms of the agreement or receipt. My understanding was 1 month free and 2 months at $38.28, which was in a past email. A few days later, I called WW customer service to confirm my membership terms, the agent was not helpful - couldn't confirm my membership terms and told me to go to the WW website for help.

I Lost 100 pounds in 2016. I lost 88 of that after joining WW. The best things about WW is the community of support you get from other members and the leader. WW holds you accountable and they give you tools for success. WW teaches you how to make smart food choices. It isn’t a fad diet like Atkins, Keto, etc. I am very happy with the program and my results through the life changes it has helped me achieve.

I love being on WW, I feel like the focus is definitely on weight loss but long term and healthy weight loss responsibly. My biggest complaint would be in regards to the center themselves. I am incredibly frustrated that the physical centers aren't all that compatible with the online tools and cell phone app. My experience has been with the center in Sterling Virginia where my center cannot scan my app to use my Monthly Pass... That seems really bad that it can't. I also am unable to meet at the times provided at my center on a consistent basis so I will weigh myself on the off weeks I can't go in.

After canceling my online plus studio membership via the app last June (2018), I discovered that WW was stilling billing me the $53/month. This was discovered when I decided to restart my membership but found that a) I already have an account and b) I have no active membership with WW. Well it can’t be both. To put it simply, the monthly dues continued to be deducted from my bank each month while my online access says I have no monthly plan. I was unable to weigh in at the meeting I attended because I wasn’t currently on a plan, according to what the app said.

I think it is hard to track your food online. I get so frustrated when I'm trying to track meals that I just slip it and go to Activities that is much easier. I think its very hard for people who are not use to using the computer.

Weight Watchers has always worked for me. Usually I do it for 2 to 3 months, lose a little weight, get tired of doing it and move on. This time I am really loving the Freestyle format. It seems to be working a lot better for me and I feel like I might actually be able to stick with it this time due to the increased flexibility. I do think it would be nice if people who did the app/online also got the little charms and also had a way to achieve lifetime status. I understand this would cost more, but not everybody can do the in-person meetings and I think it would be more motivational. Although, I do see there is a new Wins benefit program and I am excited to see how that works.

I love the App. It is easy and quick to use. I would not have any problems recommending it to anyone. I have had not had any problems with my goal. I do wish that the activity portion of the app had more options & recommendations.

Weight Watchers has helped me to learn new healthy habits that I can hold on to forever. The workshops also motivate me, especially when focused on helpful tips, constructive solutions to problems, and positive stories. The initial weight dropped easily. I have been struggling with the last ten pounds and hope to get more suggestions about how to stay the course and reach goal.

I have been on the program for 4 weeks and have lost 9 lbs. The whole plan has changed and are very few restrictions of what you can eat. I am very pleased with the program and my results. The recipies are very tasty and even snacks are allowed.

I LOVE the workshops! Weighed on Sun. 6:30 am. Always attended the Mon. noon workshop. Like the coach & members (small group). Had to change weigh in day to Thurs. 6:30am. Innocently told Mon. coach I weigh on Thurs. It became a group discussion that WW rules dictate I can no longer attend Mon. workshop. I am actually a valued member of that workshop & 3 people told me they are upset I cannot attend. Called NYC headquarters HAVE NOT HEARD FROM THEM. I WAS actually recruiting for WW. Lost 19 lbs. in 8 weeks. Still like the Mon. coach, she is going by the rules. I see Laura at the Thurs. am workshop. So few people go to more than 1 workshop per week. I just do not see why I am disinvited. I am not a nuisance & ONLY share positive tips. Plus it is a small group. I love WW so much that my feelings are hurt. Found an open bowling group to fill the Mon. time slot. Thank you.

I'm a WW veteran - 15 years. Freestyle has no style (- well, no structure, but I was going for the rhyme). You claim to be all about wellness and learning healthy habits so it's a lifestyle, not a diet, but there's no way to track water intake anymore, for example. How do I learn - really internalize - what makes a food a healthier choice if I don't know how the points are calculated? How do I learn portion control when I can eat unlimited quantities of zero point foods?

I've been on and off various WW programs for 30+ years. For me the most successful was the one where you counted fat and fiber but I had moderate success with every version of WW until Free-for-All, oops, I mean Freestyle. It's a modified high protein, low carb Atkins diet but not as effective because with zero point fruit, there's still too many carbs. The points values of anything that contains the least bit of sugar/carbs is sky high which blows your 23 point daily budget out of the water. It definitely feels like a diet whereas previous programs did not.

For me, I have tried WW several times. In the beginning I expected I would lose weight because I walked in the door. Nothing happened. The second time I joined I knew I had to put a little effort into it and I began to lose weight but got stuck and quit. The last time I joined before this I had an epiphany... the program will work if I work the program. I began to understand the philosophy behind the program and am grateful for the focus on all around wellness. I can no longer afford to go to meetings, nor does my work schedule allow for it so the online version is great! I can still access the website, the community, and all of the helpful articles. I find as I change how I feel about food, I change how and what I eat, and the weight is slowly coming off. I would definitely recommend Weight Watchers over the crazy fad diets going around. It just makes sense.

I am desperately trying to get on board with the new plan. I don't eat a lot of those Zero foods so it's not easy to stay within 23 points without feeling hungry. This plan is definitely a diet not a way to live. All we ever talk about in meetings is all the sugar free and other fake food we can eat. That doesn't seem like the focus is on wellness. Those foods are BAD for you... It's disappointing but I will stick it out.

My experience with WW has been brief so far but I love the program! I am seeing results that are positive. The online tools, especially the tacking, are very helpful! I love attending the weekly meetings. I find much support there. I have tried so many different ways to lose weight and I finally found one that I know will be successful for me... one pound at a time! Thank you Weight Watchers!

I have severe ankle osteoarthritis and need to lose weight to help (I hope) alleviate some of the pain. Weight Watchers Freestyle Program was my saving grace. I have to say I misunderstood the deal a few months back. I joined, downloaded the app, tracked diligently, attended meetings and lost 20+ pounds. Then, I got my 3rd or 4th month bill and cried and cried. I'm a senior on a very very minimal (below poverty level) income and could not afford the approx. $45 per month. Hope was dashed to smithereens. I had to drop down to just the app. and it is hard to stay encouraged without the group. Yes, I did 'Connect' but it is not the same and I don't see the same people on it to 'build encouraging relationships' that I was experiencing in the meetings. I am crushed that it costs so much and I cannot continue with the help that I need that was working!!

Love the meetings but had to go online because of cost. I am retired and on a fixed income which does not include a monthly outlay of $44.00 dollars a month. Really enjoy the app but I am going to have to go it alone. I miss my meeting friends and leader. They are a great group. I hope I can do this alone.

WW is one of the best programs you can ever be a part of :). This program has made me change my life completely around and has made me healthier physically and mentally. WW will be a part of my life forever.

This program works! And I love the barcode scan. But I had trouble with the app and they were slow to respond and help. All my friends got a free cookbook, 3 times I emailed asking about this and never received an answer. Otherwise a great experience.

I feel there are many things about the program that online members don’t learn, like how and if they can use their weeklies or what a blue dot is. There are certain questions asked on Connect ALL the time and it gets annoying! WW should send emails when someone starts the program on how to do things. I had done Noom for the free trial, and although I didn’t like it, it was extremely helpful in education, like how often to weigh yourself and to do it the same time of day, because LOTS of people don’t know you gain weight in the afternoon and they weigh themselves and freak out. The psychological aspect and the info in Noom was far superior to WW. It costs little to nothing for WW to send emails to all their members explaining the basics.

I’ve been an on & off WW’er for 8 years. I have to say that out of each of the programs, I had the most success with points plus. I do like the fact that Freestyle allows filling foods such as chicken, eggs, and more veggies for 0 points. I know on the PP program I ate things such as Fiber One bars for lower points than now (almost doubled in points with SmartPoints) but they satisfied my sweet cravings just the same as a brownie would. Now, it’s 4 points for a Fiber One brownie & 8 for the ones my daughter eats so I tend to choose the actual brownies. I’m not 100% convinced that freestyle is doing amazing things for me yet, but maybe I’ll get there. I really loved the PointsPlus days. When I first began in 2011, that’s what got me my weight loss start.

The meetings not so much. My wife and I Started WW in spring of 2018 and we were going to the 11 AM Saturday meetings. They were canceled and after that we lost all momentum we had gained. So I now use the app and that’s great. The meetings, not so much.

I love the WW app, makes everything so easy to track the food items that do have points. Love all the zero point foods too. All fruits and vegetables are zero points, so are eggs, most fish and chicken. I've been on WW Freestyle for 3 weeks and have lost 13 lbs! Thank you!

Inspiring, instructional, encouraging. I'm not alone in this journey. I can go to meetings anywhere for instruction and inspiration. I can eat anywhere and anything. I have the app to keep me on track. I went on vacation, ate in restaurants, tracked my food and still lost. I didn't feel guilty.

Thus far I do not have any negative remarks about WW. The site is very helpful and offers incentives and encouragement. It helps me to keep track of activities and food intake as well as giving food values in line we with the program.

I have been overweight my whole life and have never made my goal weight. Last year I started a non surgical weight loss program and have done well but adding WW has allowed me to jump start my weight loss. I hit a plateau and was stuck for months. In my first month I have lost 16 pounds!!! To date I am down 87 pounds and for once in my life I feel I can finally hit my weight goal and finally feel healthy and confident with myself. I have never liked myself much but I am slowly starting to love myself and my body.

Weight Watchers is an excellent program to guide and keep us motivated. If I should fail it is my own fault. Meetings me keep accountable and honest. I am doing this program for my health, I just plain like food and it doesn't like me so much.

I was going to cancel my account due to expense even though I really love Weight Watchers. Customer service offered a month free for me. Thank you so much! I am so glad to still be able to do my account.

I do not go without any foods I desire or crave. WW is helping me to plan ahead to make wise choices so I can eat any food in moderation to reach my goal of being healthier. Support from other participants at my weekly session is helpful and I look forward to that time of fellowship. I can see myself reaching my healthy BMI weight. I am excited and feel empowered.

I was in WW several years ago and thought the whole thing was too complicated. I really like the new system and the app is great so you can make buying decisions easily with minimal review of the ingredients. The meetings are ok, and I think I need them right now, but can't say I get that much out of them. I am not focusing on weight as much as healthy eating, exercise and overall health.

I am enjoying the IPad experience. I am new at it and needed help in the beginning from the support team which was very helpful! So far I have lost 9 lbs and enjoying what the camera does with the bar code, it is truly helpful! Thanks.

I was hopeful, yet hesitant when I signed up for WW. I had struggled with my weight for my entire life and was the heaviest I had ever been the day I signed up. Even doing the online only program I have lost 17 pounds in 6 weeks and am positive I can reach my goal of losing 100 pounds. I am never hungry on this program and actually feel like I eat more than I did before WW. This program is completely reshaping my relationship with food and I am loving it!!

I know it works. But some days it is exhausting especially since I cook from home a lot. I have to create my own recipes and divide them into servings. If I fall off the wagon I don’t feel encouraged to log anything. I feel disappointed and depressed seeing the numbers. I’d like more individualized attention to these details. Also I think you should just do away with connect. It’s just like Facebook and people don’t stick to weight loss. I’ve seen my share of political posts there and it’s not a safe place.

I grew up in a family that believed food could fix everything. Any celebrations, accomplishments, tragedy, or off day involved mounds of food. WW was the only program that I had success on while learning to live a healthy lifestyle. Adding Connect to the program helped me to find people who had my same struggles. Encouraging one another, giving tips and experiences is priceless.

I love the FreeStyle program but I'm upset that my Samsung Phone can't be synced to get the points for all the activity I do. I have purchased snack items and I really do enjoy them. It would be nice if you could come up with a veggie chip. Thanks.

I love the 24 hour ability to live chat on the app. I love the rewards points you have now. The restaurant specific food points is wonderful. The ability to point your own recipe and the amount of available WW recipes is great. I love the ability to by the food snacks from WW and the WW community you can post to. I enjoy that part a lot.

My journey has been with its ups and downs over the past two decades. When my weight goes up I’m back at my meetings and following the program. I’m very proud to say I have made “Lifetime” twice. My goal is to stay at or below my goal. Thank you WW.

I feel like everytime I’ve tried to lose weight I was doing it wrong. Either I would lose weight super fast and the minute I had a night off I would gain it all back or I would starve and not see results. Weight Watchers allows me to live my life realistically seeing results and allowing me to make better eating choices without feeling like I have to stop living. WW is a godsend.

While I have lost all my weight and maintained my goal for 2+ yrs I'm not satisfied with the new WW experience. I can never get free digital tools online only. We need to be able to choose our own plan. Simply filling would be better than freestyle but the original smart points plan would be fine too. I do not like meetings and none are close to me.

I was a Weight Watchers member and leader in the 80's. Although I loved that program, I am really enjoying Freestyle much more. There is so much less weighing and measuring and so many more foods to choose from to make a meal. I manage my food so easily with the App, and lost 6.2 lbs the first week! I spent 4 days away this week on a business trip, but was able to stay within my point count each day. When I weigh in next week, I feel confident that my efforts will be rewarded on the scale. I have gained confidence that I can live on this program permanently, and keep my weight where it needs to be for a healthy "senior" life.

Well my story is probably like a lot of others but I must say I really had such bad eating habits such as: Who knew certain foods are really bad for us like granola bars, cereals and those breakfast snacks cookies! I have learned so much in the past 5-6 weeks! The program is a reminder how important what we eats affects us! I am so happy I have joined and I am never leaving! Simply the best!

I started WW on Feb 6. I started with a very negative attitude and was sure I was going to fail. Guess what? I didn’t fail! I have lost 32 pounds and became lifetime back in June. I followed the plan to a T. I tracked my food and I walked. I haven’t felt deprived at all. I love following a plan where I’m not told I can’t eat certain food groups. WW has helped me with portion control, too. I love going to the weekly meetings. I NEED them to keep on track. I technically only have to weigh in once a month now but I still do it weekly to stay accountable. So happy I finally decided to take the plunge and join.

I'm happy my account was corrected and Danielle from the resolution team was very nice and fixed the issues with my account.

I canceled my membership online in September. I noticed I was charged again the end of October. I called and got some run around that, "Yes I saw you 'tried' to cancel but it wasn't a successful cancellation..." What!?! She then tells me I accepted an offer for an additional free month (do NOT recall that) and in doing so my account remains active giving them full rights to continue charging. I told her it seemed pretty shady and she said, "Let me put you on hold for a minute." She never came back! I called again and got the same response. So I take this to mean you have to call every month to make sure it's cancelled? Very disappointed in what I believed to be a good company... until now.

They recently dropped an eating plan that had worked for me, since the roll out of only allowing Freestyle for a program I have gained back 10 pounds and continue to gain. Yet they seem to think it works the same for every person out there. I used to be a big fan of the program, but no longer. Will no longer recommend it. They are no longer known as Weight Watchers but as WW and are now focusing on wellness. That is not what I need.

Family recipes don’t match with many of the recipes. When going to activities list: mowing lawn comes up as American football. Often the tracking don’t work and it is impossible to put the details in. It is an improvement since 1986 which was fist time I joined in Belgium. Like the motivational points.

I feel the program is very non personal. I have not had contact with any coaches or any suggestions to make this experience fun. I do not feel bonded. The app need to be easier to use. It's hard to figure out how navigate.

I used the Points Plus program, with a lot of success. So 10 years later, after the weight crept back on, I decided to go with the "known & trusted" system of Weight Watchers. Big mistake! I signed up for the 6 month program with coaching (this subscription was also supposed to come with a free gift that I never received). After 2 months of eating and tracking everything, and attending meetings weekly, I was down 3 pounds... Seriously I could have lost more than that, and saved a lot more money, if I did this on my own.

I like the app as it is easy to use. In my professional career, we too have an app and regularly use surveys. I don't understand why there isn't any feedback provided to users since you are able to collect so much data on all of your users. I receive no suggestions based on my performance or lack of recently. Are you looking at the food tracked and comparing it to performance? Your app has much more potential.

I'm alone in my journey. I don't have a buddy to join me in my journey. When I initially started going to Weight Watchers I expected to meet people who may be wanted to befriend me. (I am also a member of a twelve step group and that's what we do there.) What I found was that most people coming with a friend. Yes, I've chatted with people but they to be distant. Maybe I should consider it a blessing. Anyway, my point is that I don't get any support outside of the meeting. Oh, no I take that back. I do have a Facebook group. Nevermind.

I was successful managing my weight my whole life. I eat well and work-out at the gym. Weight was not an issue for me. I few more work-outs would keep my weight in check if I splurged on holidays or on the weekend. Then I hit menopause and my tricks were not working. I gained 15 lbs in a matter of months. I thought to myself, "I work-out and eat right, where am I going wrong?" I knew I needed to get on track before my weight got out of control. My Mom has been on WW for years and is a life-time member. I decided to give WW a try and I am glad I did. I have lost about 7 lbs in 6 weeks. WW has pointed me in the right direction to get my weight back on track and I am so happy! Thanks WW!

I've used Weight Watchers in the past but old methods of tracking were cumbersome - using the slide card to calculate points, etc. Yes, it's been a while since I was a member! I signed up 3 weeks ago as my weight kept increasing finally reaching the point where I knew I had to do something. In my younger days I could drop pounds easily. But with aging you lose this ability. I also realized I was a stress eater and nighttime snacker. Both habits had to change. So after a recent doctor visit I signed up again. All I can say is the scanner feature is fantastic. So easy now to scan foods. Plus the greatly expanded restaurant area is great. I'm sticking to my daily points total. When I feel like I need to eat from stress or get a little hungry in the evening, I have found substitute foods - last night it was a couple oranges instead of chips or pretzels. And the results are great - 10 pound weight loss in 3 weeks! Thanks WW for making it so easy

I've been a member of WW on and off for at least 20+ years. Each year better than the last. I thoroughly enjoy the workshops because I feel comfortable sharing my feelings and emotions in a room full of people who understand. The woman who is our wellness coach is very skilled in making us feel so at ease, her name is Louise.

I joined WW at work and was a regular member for several years. When I got additional responsibilities and was traveling so much I couldn’t attend meetings anymore, I canceled. A couple of years later, I left that employer. WW continued to charge my credit card - they had no current email or phone number for me. My credit card number changed, but through their autopay system, they continued to put through the charges. When I noticed, I called them and canceled again over the phone.

I'm in my third week, starting to lose and quite happy with this round of Weight Watchers. I do wish that the website were more logically organized. Items are stored under whimsical headings, things appear never to be found again -- even the coach I contacted had difficulty. A search function on the site would help.

The smart points program is horrible. In six weeks, I have only lost 4.3 pounds, I follow the program completely, I walk every day, exercise 4 times a week for at least 45 minutes, I track all the food I eat, I am always hungry.

I have lost 16 pounds and because of a mistake made when I paid in Kansas while on vacation, I have lost all my history on my app. I have called twice and couldn’t understand the person I was talking to. They couldn’t help. Wanted to charge me $60 to cancel the account in Kansas so that I could get back to my original account started in Ft Myers, Flo. Very unhappy.

WW has changed my life, but not in the way you would think. I joined not because I was overweight just wanted to drink the way I eat. I found out that I am deathly allergic to Soy. Just by changing the bread that I ate. So I have changed now I am extremely limited at times to what I eat.

I love how WW has embraced the idea of total wellness! I am a returning member and I think this is the best program ever. Making healthy choices every day helps me stay focused on my journey of being healthier. My coach, Marty **, is so inspiring! The Best!

I am writing to you to celebrate a long time goal (not WW goal yet but planning on making it to LIFETIME) that I was doubting myself. I FINALLY made it to 179 after been stuck in 180-184 for over 1 year and the scale has not budged. To be honest some of it was my fault and not totally being true to the plan, others reasons are that I didn't have my head in the game totally. Without seeing any movements on the scale and other reasons I didn't track honestly. Also I used to be at a size 18 jeans pushing bigger if I didn't stop myself. Now I am in a size 14 and those are now loose and falling down with having to get a smaller size. I'm not sure if I can get into a size 12 yet. But if I do that is the smallest size that I have wore and that we back in High School. UPDATE: I can wear a size 12!!!!!

I lost 20 lbs. on WW in about 2002, gained it back & lost again in 2015. I’m happy with my weight but my LDL & triglycerides are high so I’m tracking points since I believe the freestyle plan steers us away from foods that will raise my bad numbers. I’m glad WW has decided to broaden its focus to overall wellness and I look forward to further changes.

I find it very distasteful to call in for help in tracking certain foods. The majority of the time I am routed to the Philippines where their English skills leave much to be desired. I ask them to slow down their speech as I cannot understand them due to their accents. They are not happy hearing this and insist on speaking too fast. I don't know what they are saying and oftentimes hang up on them. Please have American citizens on the staff of call in contacts. Please also have dine out sources of more than just fast food restaurants. Marie Calendar is a Restaurant I frequent and would like you to add them to your list.

I lost weight on WW in 2006 & 2007 after I quit smoking and a heart attack that prevented me from exercising. Lost my way and gained plus-plus! Haven’t been able to get to a place since. Retired in 2013 and want to live healthy. Couldn’t get there on my own. Rejoined WW online 9/18 and so pleased with my progress! Love the program and am here for life!

The app becomes your best friend. It helps you make well informed eating decisions and choices. It helps you get back on track if you need to. You have many levels of support. It's easy and fun. Shopping for food it so simple. Tracking is easy. I really rely on the WW app a lot.

When I joined, Mar. ’17, with the WW snacks and the plan I was saying it was the easiest thing I ever did! I still feel that way. My sister is a Dr. and though she sent me the WW mag. I needed to join when I was ready! I weighed 234.6 lbs, I have lost just under 40. My sis told a lady at a water class about my success, the next week she joined!! She has great medical issues, and 2 siblings do too! I hope they join!

I have lost 18lbs in the last 2 months. The program is easy to use and very effective. My husband has joined with me and he’s down over 20lbs now. I highly recommend anyone who is struggling with their weight to give this a try!

I love WW, especially the accountability! The app is great and I enjoy earning “Win” points. I do wish the app had a calculator to figure out foods that are not in the app. Also, I joined just over a month ago, was supposed to receive a free gift (I was especially looking forward to the egg microwave cooker) but I still have not received it, I’m pretty sure it said I should receive in 2 weeks but I’m still waiting. As for everything else, I am a fan of WW and the weekly workshops.

I'm so struggling with this. I haven't lost any weight and you guys automatic took funds out of my account for another month. I'm not sure I am continuing. Please give back monthly fee for November. I need one on one instructions especially what to buy at the grocery store.

I have always felt that Weight Watchers is the best program out there. Many years ago in the 90s I was a leader. The thing I love best about the program is that you can eat real food. Of course, you can eat frozen dinners or whatever you find convenient but I like real, whole foods and that’s what works best for me. My mother was a member when I was just a kid. My sister is now a member and another friend of mine. We are doing this together online. This is my first time using the freestyle program. It has been amazing! I have lost 17 1/2 pounds in seven weeks.

I really liked being part of this program but as a working mom with kids, it is very difficult to attend the meetings. The only time I have time for sure to get a babysitter are weeekend afternoon or weekends but there are no meetings available anywhere in my city at that time. It would be great to see the meeting live online.

About 10 years ago, I did Weight Watchers and was successful then and at age 55 I needed to lose weight. Again I had success. I followed the online program, used the WW app where you can log in your daily food intake and part of the app you can read bar codes on any food label to caluculate your daily points. It makes you accountable of your eating habits and really opens your eyes as to what is good and bad to eat. The freestyle program is great. There are so many great foods that are virtually no points and are good for you. My love for bananas and eggs has given me the opportunity to have success using this program. Once again, Weight Watchers has given me a platform to be successful in my weight loss journey.

I came back to my old love. All my life I follow WW. 11 years ago I move to another country and I forget about it. It's much better. I love to be able to put everything online. The only thing who is missing is a place to put how I feel each day.

It was time for a change - I have a lot of stress in my life and I was eating takeout 3-4 times a week! The portions were huge and extremely unhealthy. But I realized that being unhealthy only adds to my stress! Five months ago I joined WW and changed my lifestyle - I’m healthier and happier and I look and feel wonderful! I still have a lot of stress in my life but I’m better able to deal with that stress thanks to WW and my new healthy lifestyle!

Weight Watchers Connect is supposed to be a support system. However, political posts are now common and you do not want to disagree with someone or you will be berated and called names. I am a lifetime member, but no more. Been a member since 2007, but no more. I don't need this from a diet program.

I have been a Weight Watchers member twice before and I never had this much success. The plan is so easy to follow and delicious. I never feel deprived or like I am on a "diet". I have lost 31 lbs in four months!!! The new plan works!

I have been a member in the past and am new to online membership. The response time is fantastic if I ask for help. My inquiries are always resolved and to my satisfaction! The associates that have helped me are always cheerful and compassionate as well. I would definitely recommend Weight Watchers!

This has been the best program ever. Started in 1981 to lose 15-20 pounds, but over the years I have returned numerous times to lose the 10-15 pounds that creeps on, after babies, or just because. If you follow it, it works! I love WW!

The points program is very easy to follow, and it's great being able to eat anything you want and still lose weight. Weight loss is my main reason for joining, but I can see with the new WW program there may be more people joining for the Health part of the new WW.

I did much better in 2017, prior to you changing to Freestyle. I am not very happy with this program and have no longer gone into meetings. I am trying online but have also considered trying iTrackBites because they use the old WW system.

After trying so many new ways to eat from Paleo, to Whole 30 to Keto I had forgot how to eat! I have lost 14 lbs in 4 weeks and will always track! I have gotten 3 friends to join me and they love it too! It’s so easy, I can’t believe I didn’t do it earlier! I love it.

I have only had my Fitbit activity sync a few days the first week I joined then it stopped showing up on the app as tracked. I called for support and they were unable to help. I think it still needs some work. As far as the program I LOVE IT. I have always believed WELLNESS was the success key we are seeking not just to focus on the numbers the scales show us. I would like to see more recipes that showcase plant as protein and maybe come out with special menus to celebration days.

I have joined Weight Watchers several times now. When I follow the program, it works. I stopped going in January and told myself I could be mindful and do it on my own. In 8 months I gained 17 pounds of the 50 I had lost. I rejoined and realized I need the tracker. I need the meetings. I have lost 6 of the 17 and I know if I keep on track it will not take me long to lose the rest. I am never hungry. I can eat the food I like. I am not deprived and I don’t feel like I am on a “diet”. It is the only thing that has ever worked for me. I trust the program and I highly recommend it to anyone.

I am so happy I joined this program. I have the online app and I attend weekly meetings. I would never have thought I would like and want to continue to attend the meetings, even after I got to my goal weight. The meetings, discussions and idea sharing is absolutely fantastic. Those the things and tracking what I eat and how much I exercise are the best tools for my success. I’ve lost 65 pounds so it works!

WW is a welcome tool to help me address extra pounds and pre-diabetes. WW has the practical tools and supportive community to help me succeed. Looking forward to learning more about diet and foods that will support continued progress. Thanks.

I started with WW in 2013 and had great success, I unfortunately stopped the program after my wedding. In the years after I had two children and I found I gained all the weight back plus some. I have now decided to make my health a priority and joined WW again. I really enjoy the tech component of the program as well as the face-to-face meetings. My husband has also joined me on a health improvement journey and we are loving it! We know this is much more than a diet, it is a new life.

I have always had a great experience with WW and success as long as you follow the plan. I have had a great instructor, Tonya and sometimes would just like to go just to see her. This plan is something that will become your routine and just a healthy way to eat forever. You can have your favorites things they just teach you how to add it into your day.

I received an unauthorized charge for the Magazine subscription renewal. Agent could not find my name or account in their system, but requested my entire credit card number, saying that was the only way to track it. I Would not give the number and am out the money.

They resolved my issue fully.

I signed up for a free class at the Baptist church chapter to learn about the new Weight Watchers program. I was told I could sit in the class, but they would not let me know about the program or cost unless I signed up for six months. I don't know if it's right for me or not, or if I can afford the program if they don't tell me about it. I left no worse for wear, without attending a class that would be useless and meaningless to me. I would not know what they were talking about without some kind of information. Overall rating -1,000,000,000.

I started WW in January of 2013 and celebrated my fifth anniversary of reaching my goal on October 7, 2018. I have adapted to each change over the years until now. Don't enjoy meetings anymore. This may be a program that is easily understood by younger members, but for me, it is extremely difficult to follow and get behind. The new weekly format is a joke. I used to get a lot out of the weekly and the new one is not inspiring. Now I go because I need to, not because I want to. I used to enjoy attending meetings. As the old saying goes, "if it ain't broke, don't fix it."

Even though I have not gone to a meeting in 8 months WW continued to zap my credit card. Original amount was 15.00 per meeting but escalated to almost 50.00 per month. If you stop going they continue to charge your account and although you stop your service at the center (called them several times) they cannot stop automatic billing. You can only do that by phone at the main office.

Joined last summer and lost some weight but it was a struggle with Freestyle — too many carbs that are ‘free’ — you cannot lose on it like you could on Points Plus. Loved the Sat. morning leader in Plainfield, Indiana — she’s great. Did not like their auto bill or their toll free info line. Called and requested a list of attendance dates for my employer and all they could provide are the dates WITH my weights on it!! I told them my employer just wants to know employees join WW to encourage better health — not our weight! If WW doesn’t understand the sensitivity around this issue, then they won’t get my business again!

WEIGHT WATCHERS WAS HELPFUL IN THAT THEY ALLOWED ME TO ATTEND TWO MEETINGS IN ORDER TO UNDERSTAND THE PROGRAM BETTER

I joined Weight Watchers in July 2017. To date I have lost 102 pounds and have been at goal since June 2018. I feel GREAT! I am off all meds and able to do any activity I want! The program is very flexible and even easy to dine out with a few smart changes. I love to be creative and adapt recipes to make healthier. I would highly recommend! To me it is not a diet. It is an educational experience to transform your unhealthy life into a healthy one... Forever! Happily living life!

Everyone loves to win prizes and the new feature to WW adds prizes as an incentive to track the foods you eat. Great idea, I agree. But what I'm about to say won't be popular with WW members. One of the daily goals in WW is to stay within the healthy eating zone. The zone includes a daily point total that hits a range between 10 points below and 5 points above your daily allotment that's based on height and weight. When you complete a day in the healthy eating zone, the day on your WW calendar turns blue. This "blue dot challenge" is a perfect way for WW to have implemented their rewards program that followed their name change to Wellness that Wins.

When I joined I found the people were not very supportive, except for the speaker at the meetings, she was alright. I was not told when I joined that my card would continuously be charged. I attended the first 2 meetings and that was it, I was charged for 6 months, customer service did not reimburse me and I found them to be very rude as well. Weight Watchers support did not work out for me.

I opted for the 3 month subscription and chose for it to be cancelled at the end of the 3 months. Month 4 I’m charged a regular subscription fee. I call to speak with billing about this and the lady is extremely rude and interrupts constantly. She tells me the fine print I signed stated I would be renewed for a regular subscription. I told her that I opted out for that and she continued to over talk and be rude so I asked to speak with a supervisor and sat on hold for 40 minutes only to be hung up on. Terrible communication and customer service. The program itself is alright but wasn’t for me. Would not recommend Weight Watchers to anyone!

I joined the program on August because it was a discounted plan offered through my employer. I was looking for something that would work with my busy lifestyle. It was working for a little bit, but I found that the Freestyle plan and 23 point a day didn't work for me. I decided to cancel and was immediately offered a free month to give another chance. I took the free month with the option to cancel. I didn't even use the free month and cancelled a few days afterwards. I knew there was an early termination fee to be paid and I was fine with that. I check my account and find that I have been charged a subscription fee for this month. That was not explained when I cancelled online. There was simply the option to cancel and be charged the termination fee.

I was doing great on Weight Watchers. I loved it. I was losing every week. A few times I stayed the same but never gained. Then... Freestyle. Everything stopped. I did everything suggested. I kept asking how many 0 point foods could I eat and still lose weight. I was told to “work” the program and see how body reacted. I joined WW for help. I even tried different meetings to get answers. After being so successful I feel lost. I kinda feel like I was let down. I waisted a year trying to make it work. I loved you WW, it’s you, not me.

I joined WW on the 30 points program and it was wonderful. I was losing weight and then all of a sudden Freestyle comes along. Only allows 23 points. Just terrible!!! Free foods... no way=weight gain. So many people I know feel the same way and have terminated their memberships. Why can't WW have 2 programs... One for the people that want to do the 30 points and one for people who want to do Freestyle. Like the others I know it's time to terminate my membership. Goodbye WW until you can appease all!

I have been a long time member of Weight Watchers for many years. I love the program and it works. I have been at goal for the past 7 years! Over the past year at my weekly meetings we have gotten away from talking about the program. That is such an important part of this journey. Now we are suppose to get our phones out and talk about the app! I don't come to meeting to "learn" about the phone app. That should be a meeting in its own. I am an analogue person and do not enjoy using it to track. We have several people who like me, don't like the way this is going. We are being overlooked.