Weight Watchers Reviews

I signed my daughter and myself up for a 3-month trial for Weight Watchers' online program. Upon checking my credit card statement, it appears that I continued to be charged for an additional six months. When I spoke with the company, it seems that hidden in the boilerplate is a statement that if the subscription is not cancelled it will continue forever forward.

I thought long and hard before deciding to invest $55 to join Weight Watchers online. I thought I would get all of the information I needed online to do this diet successfully. After signing up for the 3 months for the $55 special and logging into the website, I realized that I would have to invest even more money to buy the tools to truly be successful at this diet.

I signed up for a special three-month trial. I only logged in twice before realizing the website was confusing and not very helpful. I never gave it another thought until my husband asked me why we had been charged for the last 9 months for Weight Watchers on our credit card bill. I missed the fine print (assuming it was there) that stated I would be charged every month unless I cancelled. I called mid-September and asked to be cancelled and was promised that I would not be charged for September. I then asked to speak to a supervisor regarding a refund on the previous 9 months. A supervisor called me back the next day to inform me that the most they could refund was 3 months. When I received the October credit card bill, they did credit me for 3 months but charged me for September.

I applied for a part-time job at Weight Watchers and did a phone interview with Tracey. She told me that I didn't qualify because I wasn't a member of Weight Watchers. What happened to fair and equal job opportunity. I think it's discrimination and should be dealt with. Basically, I can't work there unless I'm a Weight Watchers member.

I signed up for and paid for a certain plan, when that time period ended they continued to bill me. Why would I select a certain amount of time and then be randomly billed? Why didn't they ask me if I wanted to buy more time? The website is difficult to navigate especially if you don't visit it often. There is no phone number to call for assistance.

I have been informed that I could only cancel by phone, email or in writing. On 11/07/2010, I have asked WW to cancel my subscription. I have not had a response and I have been charged for the second month only 8 days after the first payment. It is funny how I was able to sign with a live person to join, but now my only option is to call or go online to cancel, yet no one response. Trying to get a hold of your customer service is very difficult. I find that it is very easy for WW to take my money but when I ask for the subscription to be cancelled, it is not acknowledged.

I cancelled my monthly pass membership in April, 2010. I received a confirmation via email of the cancellation of membership as of May 12, 2010. WW still continued to charge my credit card after that until June 23, 2010. Their website is so confusing especially if you are trying to cancel membership, like it was designed to confuse. There should be a class action suit against them. I am the sole wage earner and $39.95 a month makes a big difference in our budget.

I signed up for WW online. I had problems accessing the site. I also was not happy with the format, etc. I tried to cancel that same day and finally got a response, saying that I would get a $6 dollar refund, having just paid $54 that morning. Like everyone else that has written, I feel like this is a scam. Shame on Weight Watchers. They used to have a good reputation.

I signed up for the 3 month pre-paid plan with a free sign up etc. I used the online service for 10 days. It was such a hassle to log on because I have a MAC, and use Google chrome as my browser - which is not WW online friendly. I found the site to be dull and the information regarding the points was basic information anyone can get. Long story short - the website was not for me. I canceled the membership 10 days later and requested my refund which was $5. I was confused, because they said the membership sign up fee was free and were now charging me for that. Plus, my monthly fee was inflated. This is not something that is disclosed in plain text when you sign up!

My sister in-law and I decided to join the online weight watchers thinking we would have the same flyers and info as in the meetings. I signed up online (thank God she waited) and paid for the three months equaling 53 and some odd change. Two days later my daughter had a seizure and was hospitalized for two days. Thinking I would get my money back minus the two days of service, I canceled my account. I didn’t have the time or money to log on everyday. Like others, my refund after two days was 5 dollars and odd change. Pretty much told me, “Sorry, you lose.” Wanting the service I paid for, I asked to resume and once again, “Sorry, we can’t resume once canceled.” So I pretty much gave them money for free. The money that I paid for nothing could have been used for the medication deductible for my daughter’s emergency seizure medication, for helping people they sure did not now. I can’t trust any business.

I signed up for Weight Watcher's monthly pass and was billed for the first month. I lost my card and, just to be safe, withdrew my remaining balance in case it had been stolen. I knew I had a charge coming, but it was 15 days away, and I figured I'd replace the money before then. Then I was billed for the second month, only 15 days after the first payment, without having been told that was the policy. The first three billing FAQs on the website is regarding this issue, so it's not as if they're unaware of the situation. This is a known problem yet there is no transparency. I over drafted by more than $20 and will have to pay a hefty fine from my bank.

I paid online for three months of the online plan. Since doing that, I found that I could actually attend meetings, which I need. I tried to cancel online today. It said that I would get $5.95 credit. I paid for three months. That's crazy. I feel it's cheating, by making it seem easy to pay online, and taking three months in advance. If I don't get all my money back, then it's fraud, on their part.

I purchased the Monthly Pass option (prepay for month ahead) to save money; out of numerous meeting days/times, I can only attend Thursdays. Thanksgiving '09 fell on Thursday, and Corporate says no credit given as I could attend other days. Same thing will happen Christmas Eve '09, so I will end up "eating" 2 weeks of my hard-earned money while cash paying members don't lose a penny by not attending when a meeting is not going to be held.

I signed up for Weight Watchers on June 25, 2009. I understood the cancellation policy and that I would have to wait for another billing cycle in order to have my account completely cancelled. My card says "valid until 11/24/09." I feel this date is ambiguous because I would think that since I opened my acct. on 6/25/00, my acct. would not close until the end of the day on 11/24/09 since I paid the monthly fee of $39.95. But instead, my acct. and ability to use my online tools actually turned off on 11/23/09, I am assuming at midnight, because I was unable to access my tools in the early morning hours of 11/24/09. This is stealing one day of paid services from the consumer. I also asked twice for a contact phone number so I can address this issue via the phone, but the online customer service rep, "Tareq", said that I would have to continue online. I again rephrased my question to have it be addressed, but now I am being ignored by the rep altogether. He/She did not answer the question I presented and only said, "thank you," for using WW.

I'm unable to access the website. I've paid for 3 months of service starting July 12, 2009. I have no way of contacting them without accessing their website. Unbelievably frustrating. I'm paying for a service that I can't get. I have an attorney that I will contact if this problem isn't fixed soon.

I was really looking forward to my mushroom & broccoli wedge melt. There were 2 long hairs in my food. I have just finished being sick. I have been buying Weight Watchers' food for some time. This is now the second time hair has been in my food; the number on this pack is Ro1 01 2805757. Please make sure the people packing have the hair covered up. I can't stop feeling sick!

I have tried more than once to cancel my membership. I signed up for a three-month membership and prior to the expiration, I e-mailed the company telling them I no longer wish to remain a member. They automatically charged my credit card another month's membership. They said they could not find a record of my cancellation of membership.

I feel very upset being treated rudely before the meeting. I was refused service and needed to stay again in a long line to be weighed. People before me did not have to go to another line and they were weighed in. Will the group leader ever stop talking about herself and let other people share their real life experience?! How they lost weight ... The group leader herself seemed not very compliant. She does not portray a slimmer person than I with my 160 pounds. My MD suggested 15 pound loss and I feel I and others do not receive helpful support. We need a lively and kind person to inspire. I wasted my time there and I may not be successful since I have limited financial means for going to other WW meetings i.e., at Sunset Blvd, etc. Any help coming or response?

I was eating a Weight Watchers vanilla-topped chocolate dessert when I came across something hard. In fact, I bit down on two hard objects, which I luckily spat out before I swallowed them. There were two solid plastic beads that were placed on the top of the dessert along with the chocolate and vanilla pieces. I couldn’t finish the dessert. It put me off eating it and almost pulled my filling out.

Last night, I found a wooden stick (or what appeared to be a wooden stick) inside the shrimp marinara sauce of a Weight Watcher's frozen dinner that I had purchased for dinner. The object was a dark brown color (almost black) and about 2 inches long. When I broke it in half, it was clearly evident that this object was a piece of wood. This is the product information: product identification panel 5077339-003, best by 09/28/2010 PC8J05F1150. Please direct me to someone who will be able to do something about this, as the object presented a choking hazard and I find this to be a very serious issue. I have saved my receipt number, the container (with the stick) and packaging (which contains the product identification panel).

I purchased several Smart Ones Weight Watcher Frozen meals for my lunch at work. I microwaved the Chicken Piccata. Upon opening the Chicken Piccata with Wild Rice to stir it and place it back in the microwave, I noticed a large curled fly larvae (maggot) lying on top of the rice. I immediately lost my appetite, and called my local health department who then told me to call the Department of Agriculture because the meal had chicken. It will be three weeks on Friday, and I still have not heard from them. The dinner is still in the freezer at work. I called the Heinz company wherein, they apologized. A few days later, I received a formal letter of apology and coupons. That is a royal slap in the face. I cannot bring myself to eat packaged foods. As a matter of fact, I have not eaten any form of meat since that day. On the day I discovered the maggot, my co-workers took the frozen dinner out of the freezer and stirred it....and discovered more maggots. I am physically ill just thinking about it. How in the world, can a company be nonchalant about its products and not give two squirts about its consumers?

I love most things about weight watchers, the only thing I have a pet peeve about is the short expiry date on their pre-paid coupons. I bought some coupons, about 3 months worth, in the spring of this year. I missed a few months and then when I returned in the fall I found out my coupons expire on Dec 31, 1007. I find it strange that the expiry date would be less than a year. I paid and now I am losing about $100.

I will never go back to Weight Watchers. If it was easy for me to lose weight and maintain I wouldn't have needed to go to Weight Watchers. They are supposed to encourage and support people to lose weight and maintain a healthy weight, not shame and discourage them. I lost my job, I don't have the money to go to another weight control company. Since the encounter with Linda, I have been using food for comfort and gaining more weight.

I have two experiences that were not favorable for the Weight Watchers Team. My first meeting about 1 month ago was with Lauren at the Forest Hills location. This was the last meeting one could attend at the $9.95 special. The entire meeting time was very disruptive, and at no time did the Instructor stop to gain control. I find this to be very upsetting and unfair for those who have paid and came to learn this program. Constant talking and interuption during the meeting-discussions going on that did not pertain to the purpose we were all there. I had to shhhing people, at one point I asked Lauren who was the instructor here because everytime I asked a question someone else buted in and answered and as stated before she did not put a stop to this. This meeting was a waste of my MONEY.

They have taken $60 - $80 that they are not entitled to out of my account. The last payment taken just two nights ago. I am sending through another cancellation request today.

On 1/17/02 I saw a segment on TV about weight loss (I believe Channel 2) and found out that Weight Watchers had a website. On 1/18/02 I decided to try it. I was stupid enough to subscribe via e-mail and gave my credit card number to be invoiced for 44.95 (I believe that is the amount).