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Weight Watchers Reviews

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About WW (Weight Watchers)

Formerly known as Weight Watchers, WW sells memberships that include online tracking, in-person meetings and one-on-one personal coaching. The app helps you track food intake and activity, find recipes, join local meetings and locate support within the online community. It also offers SmartPoints and FitPoints programs to help dieters stay on track.

Visit www.weightwatchers.com/us
Pros
  • SmartPoints Budget System
  • Digital WW app tracks progress
  • Personal support
Cons
  • In-person aid not always available
  • Most meals must be prepared at home

WW (Weight Watchers) Reviews

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    Page 22 Reviews 2930 - 3080

    Reviewed May 6, 2009

    I have tried more than once to cancel my membership. I signed up for a three-month membership and prior to the expiration, I e-mailed the company telling them I no longer wish to remain a member. They automatically charged my credit card another month's membership. They said they could not find a record of my cancellation of membership.

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    Reviewed April 17, 2009

    I feel very upset being treated rudely before the meeting. I was refused service and needed to stay again in a long line to be weighed. People before me did not have to go to another line and they were weighed in. Will the group leader ever stop talking about herself and let other people share their real life experience?! How they lost weight ... The group leader herself seemed not very compliant. She does not portray a slimmer person than I with my 160 pounds. My MD suggested 15 pound loss and I feel I and others do not receive helpful support. We need a lively and kind person to inspire. I wasted my time there and I may not be successful since I have limited financial means for going to other WW meetings i.e., at Sunset Blvd, etc. Any help coming or response?

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    Reviewed April 16, 2009

    I was eating a Weight Watchers vanilla-topped chocolate dessert when I came across something hard. In fact, I bit down on two hard objects, which I luckily spat out before I swallowed them. There were two solid plastic beads that were placed on the top of the dessert along with the chocolate and vanilla pieces. I couldn’t finish the dessert. It put me off eating it and almost pulled my filling out.

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    Reviewed April 7, 2009

    Last night, I found a wooden stick (or what appeared to be a wooden stick) inside the shrimp marinara sauce of a Weight Watcher's frozen dinner that I had purchased for dinner. The object was a dark brown color (almost black) and about 2 inches long. When I broke it in half, it was clearly evident that this object was a piece of wood. This is the product information: product identification panel 5077339-003, best by 09/28/2010 PC8J05F1150. Please direct me to someone who will be able to do something about this, as the object presented a choking hazard and I find this to be a very serious issue. I have saved my receipt number, the container (with the stick) and packaging (which contains the product identification panel).

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    Reviewed March 29, 2009

    January of this year I signed up for a 17 week weight watchers program with my job. I only attended two meetings and then I left my job. The total cost of the 17 week program was $186.00 I wrote three checks for $62.00 for myself and three checks for the same amount for my aunt. I requested a refund saying I no longer worked there I was told I could get $133.00 back and this was minus a processing fee. I got a check from weight watchers in the mail for $91.00.
    I was told by the meeting instructor that my aunt needed to email her so she could also get a refund, because my aunt only attending a few meetings also. The very same day my aunt emailed the instructor and told her she would like a refund. The instructors emailed me and my aunt saying that my aunt wasn't eligible for a refund because she hadn't left the job and there was only a few other reason why they would give a refund, My problem is they deposited all three of the checks I wrote for my aunt and the last one was bounced. My bank charged me $18.00, then they turned around and a week later they deposited the check again (On my Payday!) They took out the $62.00 plus a $30.00 returned check fee. They took $92.00 out of my account for a program that neither me nor my Aunt has attended attended in weeks. I don't remember them telling me about a no refund policy if you quit or them giving me a paper with that policy on it because If I had known I would have never signed up. When I do the math I figure Weight Watchers took $402.00 from me and only refunded me $91.00. That's two memberships fees of $186.00 = $372.00 + $30 returned check fee = $402.00 and if I subtract the $91.00 they refunded that leaves $311.00. To me that is a whole lot of money for a program I didn't even attend half of, or my aunt. I'm very disappointed in Weight Watchers and I have joined several times and never had this problem, I will never ever join their program again and I plan on complaining on every website I can, and tell everyone I know about this because it's just not fair for them to not refund a consumer for a program they are no longer attend. Very Very Upset Consumer!
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    Reviewed Dec. 11, 2008

    I signed up with WW specifically because of the eTools and online tracking program they have. After only 2 weeks into the start of this program, the web site has become inaccessible: I can not use the eTools I signed up for. And the web site is very confusing. There is no number provided to call for customer service.
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    Reviewed Dec. 3, 2008

    I signed up for the online version of weight watchers today. The web pages took a very long time to load (over a minute in some cases) which made it very time consuming to deal with. After about 3 hours, I decided that I didn't have time to deal with this. I had signed up for a 3-month subscription for $65. I canceled (by email since there are NO PHONE NUMBERS LISTED ON THE SITE!!) I asked for a full refund since I received no value from them, only frustration.
    I received a response that I would only receive $18.10 back because there was a $29.95 sign-up fee (and signup is automated so I am sure they could waive that) and charged me for the entire first month which was $16.95.
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    Reviewed Dec. 1, 2008

    I am the Director of a Non Profit that offers life and living skills supports for adults with disabilities. We, as an agency, signed up with Weight Watchers local group to improve our client's health and to increase our client's education on nutrition. Our local representative instructed me to sign up for the online tools and explained that it would request a credit card for verification purposes only.
    That was in Jan 08 and our contract with weight watcher ended in May 08. We are still being billed the $12.95 monthly subscription (which was supposed to be a part of our 'one time fee' and we cannot get weight watchers to stop billing or refund our money. I hope to spread the word about weight watchers unethical and inappropriate billing tactics with their 'online services'. We love our local representative (she won our Volunteer of the Year award this yr) but we will never use weight watchers again. Weight Watcher's lost a valuable client and gained a strong and vocal critic when they treated our agency and clients with this disrespect! Shame on weight watchers!! Penelope Jordan
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    Reviewed Nov. 22, 2008

    My wife signed up with the on-line program and agreed to pay $12.95 per month for the on-line service. After a while, she decided not to continue with the program and we cancelled. The date was October 28th, 2006 with a cancellation confirmation code of 16951815. However, since then, weightwatchers.com have been charging us $12.95 per month, despite numerous attempts to get them to stop. Even our credit card company has disputed the charges, got a refund for 2 months and they still charged us in October 2008. There is no phone number to call them, only an e-mail address. This is a scam and should be dealt with harshly.
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    Reviewed Feb. 20, 2008

    I purchased several Smart Ones Weight Watcher Frozen meals for my lunch at work. I microwaved the Chicken Piccata. Upon opening the Chicken Piccata with Wild Rice to stir it and place it back in the microwave, I noticed a large curled fly larvae (maggot) lying on top of the rice. I immediately lost my appetite, and called my local health department who then told me to call the Department of Agriculture because the meal had chicken. It will be three weeks on Friday, and I still have not heard from them. The dinner is still in the freezer at work. I called the Heinz company wherein, they apologized. A few days later, I received a formal letter of apology and coupons. That is a royal slap in the face. I cannot bring myself to eat packaged foods. As a matter of fact, I have not eaten any form of meat since that day. On the day I discovered the maggot, my co-workers took the frozen dinner out of the freezer and stirred it....and discovered more maggots. I am physically ill just thinking about it. How in the world, can a company be nonchalant about its products and not give two squirts about its consumers?

    I have about twenty dollars worth of frozen meals I have thrown out at home because of this!

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    Reviewed Jan. 4, 2008


    I love most things about weight watchers, the only thing I have a pet peeve about is the short expiry date on their pre-paid coupons. I bought some coupons, about 3 months worth, in the spring of this year. I missed a few months and then when I returned in the fall I found out my coupons expire on Dec 31, 1007. I find it strange that the expiry date would be less than a year. I paid and now I am losing about $100.

    You know that they know that most people don't stick to the program every week. In a way its a way for them to make more money.

    I'm sure others have had this problem.

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    Reviewed June 12, 2006

    When I went to Weight Watchers on Thursday, June 8th to be weighed in, Linda, the Meeting Leader for Thursday, 12:15pm, looked at the scale at my weight and said NOT PRETTY then she proceeded to tell me that I could skip 2 more meetings. The tone of her voice was like she was trying to shame me, instead of trying to help me get back on track and encourage me.


    I will never go back to Weight Watchers. If it was easy for me to lose weight and maintain I wouldn't have needed to go to Weight Watchers. They are supposed to encourage and support people to lose weight and maintain a healthy weight, not shame and discourage them. I lost my job, I don't have the money to go to another weight control company. Since the encounter with Linda, I have been using food for comfort and gaining more weight.

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    Reviewed Nov. 19, 2004


    I have two experiences that were not favorable for the Weight Watchers Team. My first meeting about 1 month ago was with Lauren at the Forest Hills location. This was the last meeting one could attend at the $9.95 special. The entire meeting time was very disruptive, and at no time did the Instructor stop to gain control. I find this to be very upsetting and unfair for those who have paid and came to learn this program. Constant talking and interuption during the meeting-discussions going on that did not pertain to the purpose we were all there. I had to shhhing people, at one point I asked Lauren who was the instructor here because everytime I asked a question someone else buted in and answered and as stated before she did not put a stop to this. This meeting was a waste of my MONEY.

    I called and reported this to the 800 number they provide and NO one got back to me as promised, it wasn't until I called again and raised a stink did I get a return phone call and a complimentary meeting offered to me, only this time I changed venue and went to the Woodside location held only on Saturdays. This class had just started when I walked in and there was a long line of people waiting in the back to be weighed in. They also were very disruptive but for a shorter period than the first group described above. I again had to do the shhing. The line was long so I asked the cashier if I can see her at the end of the meeting so I wouldn't miss what was being said, she agreed with no problem. At the end of the class I went up to her and explained that I was granted a complimentary meeting gave her names and offered for her to hear the voicemail message as proof. She said she did not need to hear it. I also asked her if I would be getting an activity chart this week as this was my third week on Weight Watchers but my second meeting and I heard one gets the activity chart by the third week.

    Out of know where the BIG MOUTH instructor comes as if anyone is talking to her and as if she doesn't have a beginners class to attend to/teach to get into my business and question me about my card, she wants to see it, she told me that we don't give you the whole cat kit and kabuddle, very loud and out of place, making it appear as though I was trying to get over. I was embarrassed and disgusted not to mention appauled by her behavior. It's people like her that give a business a BAD name and make you NOT want to ever return again. she was rude and unprofessional, out of order. Instead of her getting silence while she was instructing she ignored THAT, but so fit to invade my privacy and make my business PUBLIC! This is poor customer service and representation and I wish to lodge a formal complaint! I WANT THIS REPORTED AND INVESTIGATED. INSTRUCTORS SUCH AS THOSE MENTIONED ABOVE SHOULD BE EXPOSED.

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    Reviewed Jan. 30, 2003

    I signed up in June/July of 2002 and was given the option of renewing on a monthly basis after 3 months at the rate of $14.95. I cancelled this account in August but am still getting charged $14.95 a month. I moved in August and received a new expiration date on my debit card used for this subscription but they somehow managed to get these payments authorized, never notifying me that there was even a problem with the expiration date.


    They have taken $60 - $80 that they are not entitled to out of my account. The last payment taken just two nights ago. I am sending through another cancellation request today.

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    Reviewed Feb. 12, 2002


    On 1/17/02 I saw a segment on TV about weight loss (I believe Channel 2) and found out that Weight Watchers had a website. On 1/18/02 I decided to try it. I was stupid enough to subscribe via e-mail and gave my credit card number to be invoiced for 44.95 (I believe that is the amount).

    After browsing through, I found out I did not want to do this and in a matter of about 10 minutes I asked them to cancel my subscription and credit my account. On Monday, 1/21/02 @3:48 PM I received an e-mail telling me that my account has been cancelled.On 1/22/02 I received a return e-mail from Jon T that I am not eligible for a refund at this time and my account will expire at the end of the paid term on 2/17/02.

    This week I received my credit card statement and was billed for this as of 1/18/01.

    I sent an answer to Weight Watchers and never heard another answer from them. This is a poor way to do business, I was basically forced to take a month's subscription that I did not want and to make it worse, after they told me that my account was in effect until 2/17/02 I tried to access it to see and I couldn't even get into it....I have not been on this site since 1/18/01.

    I think someone should investigate this.

    This may seem trivial, complaining about $44.00 but I feel that WW should be questioned about their policies.

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    WW (Weight Watchers) Company Information

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    WW (Weight Watchers)
    Website:
    www.weightwatchers.com