Weight Watchers Reviews

I honestly thought that I would never lose weight that I had gained when I took care of my mom when she was ill. I have tried various ways to lose weight for over 5 years, and nothing has worked like this. I have easily lost weight without being hungry. Best decision I have made to try this. I feel that not only will I lose the weight but I can also keep it off.

I did WW a few years ago with my MIL. We both lost weight and did well, enjoyed our meetings. After she got sick and stopped coming, I lost my way for a bit. I quit tracking and eventually stopped coming to meetings. I went off the rails and gained weight. I know WW works, so I came back. Since January 14 I have lost 10.2 lbs, tracked my meals, been active at least 4 days a week and have come to meetings. I have lost weight every week. Every week. Sometimes it's a big loss, sometimes as little as 0.4 lbs, but I'm losing. I'm a believer in WW. It is the easiest plan that lets you eat real foods and lets you figure out what you want to weigh. I love it!

My wife and I started the online WW two weeks ago and we couldn’t be happier! It’s soo easy to keep track of everything on the app and it syncs up easily with my iPhone step counter and her Fitbit to earn the activity points. I’ve lost 9.5 lbs in the first two weeks and am feeling better already! I wish we’d have started sooner but am so glad we didn’t wait any longer!

I have been doing Weight Watchers for 2 months now, and it has completely changed the way I think about meals. This is a diet that is very livable! It’s more than a diet it is a way to change the way one looks at food. I am losing weight slowly, but I am changing my lifestyle. I heard about it from friends and family, and they were right! This is the way to lose weight!

I originally started WW in 2016. Around a month ago I started with the online program a 2nd time. I have done quite well on WW. I've lost over 60 lbs since I've started. I truly enjoy the community for inspiration, support, and new ideas to help. I enjoy being able to eat what I want as long as I remain within the allotted points. The only criticism focuses on the application (android and iOS). The app is not very user friendly. It has a wealth of information but can be difficult to access all of it. The new regulations regarding the connections section has many unhappy or simply leaving WW altogether.

WW teaches you how to eat healthy and lose weight, never feeling deprived. WW becomes a part of your lifestyle forever. It’s healthy eating forever. I’ve lost weight and I feel healthy. I support the Weight Watchers diet. It’s highly effective.

I have used this program for 3 weeks and find it easy to use the app. I was able to start tracking right away and the 0 point foods make me feel like I’m cheating even though I’m staying within my points. I never find myself feeling hungry and am still losing weight. Love freestyle!

I honestly couldn’t say anything bad about WW. My experience so far with it is amazing! It’s so easy and achievable. I’ve recommended a few of my friends and it’s probably one of the only things I talk about lately.

Drove to the Warwick location during inclement weather because I believed they were open as indicated on the website, but they closed due to inclement weather. There were several other clients who approached while I was at the door. They were equally disappointed. Frustrating and easily avoidable.

I signed up for the Weight Watchers online program in March 2018. Decided to cancel it so I called in July 2018 to do so. The customer service rep told me it was cancelled but then offered me a “free month” for being a good member. Fast forward to today when I finally realized that all this time they never cancelled it. What they did was give me a free month & basically started a subscription over again.

This is my first time joining this club. I love the scanner and thing this is a great help to buying the right food. I’m a Canadian Snowbird and was disappointed hearing that my program is not transferable to Canada. That I have to join again there and the points won’t follow me. I think Weight Watchers is an international company and we should be able to continue the plan in any country.

The app stops working several times a day and I have to uninstall and reinstall it. Very frustrating. Other than that I'm enjoying the meetings and the app. Love the recipes and the groups. If we could straighten out the problem with the app all would be well.

I love this program and the enthusiastic and helpful staff at WW Monterey. This is the first time I've lost weight and continued to lose consistently. Well done!! P.s. love the app. It keeps me on top of things and the food item scanner works very well.

I do not go to the meetings. I am strictly doing this online. I find that my cell phone rarely reads the bar codes. Quite often the item I am looking for has never been entered. But otherwise, I have lost almost 15 pounds in 7 weeks. Feeling a lot better.

Hi WW team! I LOVE your program. It works. WW takes all the guesswork out of the things I tend to overthink most - my weight, and the food and exercise I need for optimum health. I've been vegan for several months, and now that I've added WW as a weight-loss tool to work in conjunction, I've been seeing steady, rapid weight loss - and other kinds of noticeable other health improvements as well. My skin, hair, nails, energy level and sleep habits have all improved.

I've put on a few stubborn pounds over the years, and finally decided to make a concerted effort to lose them. So, I began researching options. I knew whatever I chose needed to be maintainable the rest of my life. That meant keto, paleo, vegan, meal replacements and other diet methods were out: I hate having any foods on a "forbidden" list. Bread? Cheese? Dessert? Restaurants? Yes, please. And because there are over 200 0-point options, I never ran out of food before I ran out of day. There's always something you can eat when you're hungry! I've lost about 10 pounds so far, with only 2 more to make it to my goal.

I was extremely disappointed in the rebate offer in the January promotion “lose 10 lbs on us”. I did lose the 10 lbs in the first month. After weighing in, I inquired about the rebate and was given an instruction sheet that directed me to the WW website. Because I am vacationing, I had to find someone with a printer so I could obtain the form. I was required to send a photo of proof of weight loss. I had to take a picture and print it. Again requiring me to go to a facility to get that print out. WW has this info which can be obtained through the WW membership number, so all this inconvenience to the member seems quite unfair and unnecessary. I did finally receive an email from WW which was quite criptic. I could not actually tell that my account had been credited or that this email was actually regarding my bonus rebate. My WW rep was only able to tell me which month my account was paid through.

I have found this experience this go round much easier to follow. With all of the zero point foods, I can look to those foods first and then add on to them to fill out my day. Much easier. The rate I am losing is slower than before, but I am older now so I would say I am averaging 1.5 pounds a week. I am happy with that.

I am very happy I decided to join Weight Watchers. I had about 15 lbs to lose and I already l lost 5 in the first month. The first week was really hard, but now It’s not hard at all to stay on track. It’s very easy to adjust my diet so I can eat zero point foods during the week and still enjoy a date night out with my husband. Most of the time I hardly notice that I’m on a diet. It’s much easier when there’s lots of healthy food in the house to choose from. I use the app in the grocery store when I’m buying food. Great program!

While this diet works when you're at home and can prepare food it's very difficult to go to restaurants or social events. Anything that's not veggies, fruit, or zero point protein is so high in points. WW also discriminates against healthy fats such as almonds, avocados, and olive oil.

Never dieted. Still am not dieting. WW is a lifestyle change that you adjust as needed. Weekly meetings are excellent. Weekly reps are super excellent. Support is excellent. Can have a bad day, bad week, bad month, bad moment, and still stay in the game. Love it!

In January I had a health issue that made me reevaluate my weight situation. I was tired of feeling bloated and carrying more weight than I desired. I have a family member and a friend that were on WW and knew of their positive experience using the WW program. So I decided to explore the WW program and signed up for the digital only version and downloaded the app. Since January 6th I have shed 14 unwanted pounds and counting. I think the best part of the WW approach is that it has given me a way to practically evaluate what I ingest everyday so I am acutely aware of my eating routine. In my case, it has done the trick and I intend on continuing using WW to monitor my eating habits. Thanks WW.

Only suggestions pertain to the app - love the program! Sometimes the app crashes and changes my weight/active information. Those bugs should be worked out. Also a suggestion for the app! Make the recipes from the app sendable via email/a link for them so when you go grocery shopping you can print out the grocery list/send it to the person grocery shopping for that day!

I have been on WE twice. It's not magic fad dieting. You track, eat healthy and well balanced and you lose. It has been around because it works and it doesn't hurt your metabolism like Atkins or Keri or other diets.

My WW experience has been good. I am in the process of learning what foods do and don’t have a positive effect on my weight loss. Really like the idea of 0 points because it allows me to eat these foods that don’t take away from my points.

I am a new customer to the app... I have actually gained weight on the program. I joined to support my husband who started again, and had lost weight on the old program. I have talked to multiple people (including him) who were on the plan before...all have said the old program was better... there is no such thing as "free"...plus your points, it all needs to be included in the total points. You get dinged in the program if you don't have enough points per day (wellness points for being in a healthy eating zone). What if all your food is free for the day?

The first time I joined WW I was 27 years old. There was a book, and a journal. Cell phones were for making calls only. I dropped the program after losing 17 pounds because “I could do it myself”. I joined again and again through the years and saw some success but always found tracking and planning hard. I had emotional attachments to food and every excuse in the book on why it “wasn’t for me”. After working on my self esteem and acceptance of me for me, I came back to WW. This time I found an amazing community of people who had the same struggles as me. We have talked about self compassion, movement, and... food. The app makes tracking food extremely easy. The support from the coaches and other members is amazing. This time it’s for life because this is a lifestyle, not a diet.

Weight Watchers works. It is easy to use. I love the exercise app, recipes, and support from the online community. You can access it any time, 24/7 for hints, tips and ideas on how to stay on track and motivated.

WW is a program that I can follow. I’ve tried a free app in the past but found like I wasn’t eating enough food. On WW, I can eat basically anything I want. I would recommend WW to anyone. It’s easy and you don’t have to deny yourself any types of foods. You really can eat what you want and lose weight!

This program is so much easier than the last couple of programs I have used to lose weight. Seven years ago, or so, I lost 12 pounds on the program you had online. Last year I tried a couple of times but the program was frustrating and unsuccessful. I really like the one you have online now. I have almost lost all the weight I want to lose and will cancel my subscription at the end of this month. There are many things I like but a few that have been hard to figure out. For instance I have an iPhone and have tried to connect with WW and Apple health. Following directions from your website, didn't work so I sent several messages via Chat and received no response. I have not used all the features, like entering recipes, which is so helpful but time-consuming. Eating out is a challenge and your suggestions are good. Keep up the good work. You really have an excellent program online.

I have had a good 5 weeks. The freestyle program is working for me! I’m down 6 pounds! I like the app, recipes and online support! I have learned to make better eating choices. I can find foods who have low points and exercise regularly.

CW: 175.7 GW: 140.

I joined over a month ago. I only wanted to lose about 5 pounds and I have managed to do it. I only attended two meetings due to family conflicts. I have been using the APP on the phone and it is great. It helps me plan my meals intelligently instead of eating whatever looked good in the grocery store. Now that I reached my goal, I decided to try to lose a few more pounds.

I have been struggling with thyroid disease and its side effects for over five years. I have been trying to lose weight on my own, but wasn’t able to sustain any of the diets or pills my doctor suggested. My sister-in-law recommended WW and it is working. I am down 13 pounds since the first of the year and have not felt like I am on a diet. This is a way of living. I can do this.

I started WW a little over 2 months ago. I find it an easy plan to follow. I love the app and my ability to scan bar codes. I love the accountability the workshops and weigh-ins offer. I've lost 11 pounds, 9 to go. I can't really pinpoint why WW isn't making the money it has been other than to say, in the workshops there are few women under the age of 40 and very few men.

I have been a satisfied customer since May 30 2018. Unfortunately January 19 I was charged $89.90, January 31 charged $21.67, February 1 29.95, March 29.90. That is $89.90 overpayment. I contacted WW several times. If I wasn’t accomplishing my goal I would have quit. Every week I go to my meeting and am embarrassed by them telling me I am not a member. After researching they find me. My daughter also has the same problem.

I am loving the ease of the app, the huge list of free foods, and the weekly and fit points! The program is easy to use and sets you up to succeed! I’ve done WW in the past and this program works, this WW is quite possibly my favorite.

I love WW, the thing I love the most is I know how to eat correctly without food from a box! I can eat anything, there are no stipulations, it's all my choice. I have gone and come back a couple of times and each time I come back, I love it more.

I love the program. I gained lots of weight due to severe inflammation, I didn't want any medication so I decided to join WW again. I was tired at first but slowly I have gain enough energy to go daily to the gym. There are days that I can't get up from bed due to body pain but with plenty of vegetables and fruits and following the program I am feeling much better, I am losing weight and I have more energy. My only problem is craving for bread otherwise it is great.

WW is a fabulous program and I have been very successful using the new Freestyle point system. I rated the program a 4 because there are a lot of things I cook that must be put in one item at a time. It’s especially difficult when going out to eat because I do not eat at chain/fast food restaurants. Trying to be accurate with points under those circumstances is exhausting.

Why did you "reimagine" something that was working? Now the company is losing money hand over fist. Keto is blamed. Did you ever wonder why? Keto is about losing weight. Maybe WW should "re-reimagine" themselves again. FB is awash with people quitting left and right over the changes. Putting the Divine Miss O out there is not going to help. In fact it will only hurt. Get real people who have succeeded, are succeeding. Drop so many celebrities. Real people telling real stories... losing more than 25 lbs. There is a woman in my meeting who has lost, and maintained, 130 lbs! Tell her story!

So far after 3 weeks, I'm very happy that I gave WW a second chance. I was on it previously a few years ago and was doing well but the program changed and I didn't like the changes. After seeing a review of the newest program in an article ranking the best weight loss programs/diets I rejoined. I just hope it doesn't change again anytime soon or if it does, give people the option of doing the program that best works for them.

Cannot tell you how happy I am that I made the choice to join WW. The fact that they have counted all the calories makes it so easy. Nothing is taboo. You learn to be healthier and to change your lifestyle. Love it.

It would be great to have a spot to track water intake in the daily view of the WW app. Also, I would like to save my chats with coaches via the app. Last, otherwise, it is a great feature and these suggested tweaks would make it even better!

This is my second time on Weight Watchers. I started on Jan. 7th and I have already lost 17 pounds. Tracking really works for me! I love the new smartpoints. I wish it wasn’t so expensive to attend meetings because those really helped last time.

I’ve only been using WW online for a month. I’ve lost 11 lbs easily. I have 10 more I’d like to lose. I love the freestyle point system, accountability, and healthy eating philosophy. The only thing I don’t like is that healthy fats aren’t encouraged more. I think the program is fantastic and love the “freedom” aspect.

Easy to understand. Lost needed weight. Helped understand portion sizes. Would be helpful if portion sizes were explained in the app like how to determine 1 oz of cheese. Lost 1.8 lbs on average each week so it is a great program advertising 1-2 lbs a week lost.

The process has created an environment of accountability that goes beyond weight management. It has been very good for me on many levels. I find that I am paying more attention to everything... and as cheezy as it may sound - it’s remarkable.

When I started WW Freestyle 6 weeks ago I had tried all type of dieting and failed. I finally find something that works and I feel good about myself again. I can eat what I want and been able to lose 18 pounds. I'm ecstatic. I feel good so I'm very grateful to WW FREESTYLE. IT REALLY WORKS.

I’m just in to 5 week with WW. I belonged to an at work group before I retired nine years ago. I had paid for a digital membership until about a year ago. I didn’t do anything with it and decided to drop it a year ago. When I revived a promo email in late December I decided to join. I wanted to lose weight and get my blood pressure down before my 70th Birthday. Since my retirement I gained about 15 pounds. This my third journey with WW. My first was 30 years ago. I’m midway to my goal.

I am having hip surgery in 3 more weeks. Doctor told me my recovery would be quicker if I lost weight. I started WW on 12/31/18 and have lost 26#. I am hoping to drop at least 10 more pounds by the 18th if March.

I have been a nurse for 34 yrs and have always strived to work out and eat somewhat healthy. But as the years have passed, I have found it harder and harder to maintain a healthy wait. 2 weeks ago I went to a screening and my A1C was pre diabetic! I couldn't believe it. So I signed up the next day for WW and have already lost 5 lbs in 2 weeks and am not hungry! The online app is so easy to use and I LOVE the tasty recipes! My husband does also! Can't wait to see the end results! Thanks WW!!!

The WW App is very helpful in keeping track of points and activity. My only complaint I have is that a number of foods is sometimes not quite accurate. I find I have to approximate the portion sizes and points. This is not a big deal and it is not a deal breaker, just keep it in the back of your mind.

I have been a Weight Watcher before and always dropped out. But this freestyle program is excellent and working for me!!! I joined January 17 and have lost 10.6 lbs!!! It just doesn’t feel restrictive. I love the added weekly points and lose even when I use them all! I am a retired RN and have read and studied a lot on obesity. I sincerely believe each body reacts differently to foods. For me, carbs quickly add fat while protein helps loss. The free veggies and fruits keep me from eating sugary treats. My husband keeps asking, “Can you eat that on your diet?” #1 I’m not on a diet! #2 I can eat anything I want to, but the points will count!

I have found WW to be easy to use and practical to apply to my lifestyle. I am so grateful! My one suggestion would be to give more charms for 15 and 20 pounds lost. That was a tough phase and the extra encouragement would have been nice.

I used WW years ago. That worked great. This new system has too many free foods and doesn’t work as well as it did years ago. Didn’t see much change. I still have my booklet that has food points calculated and plan on doing that same system when I go back home in 3 weeks.

I’m happy with WW. I think due to all the zero points it would be helpful if the app auto calculated the calories on a daily basis as well. It can be a choice to see this or not when you sign up. The more info the better when you are dieting.

I want to say I am very happy with what you are presenting. I would however like to offer feedback on your Android App. It is the main way I interact with the program and it can be frustrating. Every time the app is exited it has to "reload" and this is quite annoying. It is easy to hit the back button too many times and exit the app. (Please see my previous point.) The App should mirror your website in layout more showing Weight, Points, Activity as those are the things I am most often checking. Lastly when using Fitpoints the Weekly points are not shown and make it hard to see your point totals. Once again, I am still very happy and with these updates my experience would be even better. Thank You.

I have already lost 25 pounds in two months with WW! I never thought I would see numbers like these while still enjoying food and living my life! Because of WW, my diabetes is getting under control and my cholesterol is getting back to normal. I still have a way to go, but I will get there because of WW.

I think you should not get penalized for choosing whole foods... milk, cheese, Yogurts, Etc. Some products that are low in points are terrible for people to eat... All the fat free sugarfree fake foods. I don't like that about WW. I don't want to eat junk. What difference does it make if its WW... junk is junk. Personally I have a desire to eat better... whole holistic nutrition. I know I eat fast food. WW just tells me to track. But that food makes me feel sick.

Weight Watchers is a huge company that grosses an enormous amount of money. Yet has excluded the disabled population. There is NOT one group for disabled people within Weight Watchers online. Losing weight is just not counting points and automatically losing weight. That’s a misconception what Weight Watchers has put out there. That’s not real. Provisions and chat groups should be made for people who are disabled. People who can do less physically and lose weight slower if at all activity need the help to lose weight also and have been excluded from Weight Watchers Online Groups completely. There are NONE, shame on Weight Watchers.

I think there are other apps more useful than WW. I feel like I have wasted my money but I still have 2 months to go. I tried other apps. Have been more successful. This is your mom's and even grandma's diet and tracker.

I read over all of the packages that were offered. I only needed the points calculator and phone app. No coaching, no meetings, etc. At the time, there was a clear promotion of the first 6 months free. I wish I would have taken a picture of it. What sounds too good to be true was. My husband was looking through our online checking after having his identity compromised and ran across a charge for 19.95. Neither one of us had any idea what this way. Found out from the bank that it was WW. He called and I was in disbelief that I was getting ripped off! This is supposed to be a credible company that I had such success with in the past and thought so highly of. I called to cancel and was told that it would cost me 39.95 to cancel. Milton told me it was in the fine print.

I just wanted to make a comment about WW as a brand and that is I find it to be unhelpful in inspiring me to lose weight. WW is about making money, that's all. Decades ago they used to focus on the individual not her purse. If you lost weight you didn't pay for the meeting, if you gained or didn't lose, you paid. Now it's about money, not people.

I enrolled in a 3 months membership at a meeting. They did the enrollment mostly for me so I could get involved in meeting. I used it for a month and then stopped. Yesterday I get charged 55 dollars to my credit card. I called and they will not reverse the charged. Said I signed up for auto renewal. That just shows how much they care. Love the emails they send. It is a corporation that takes advantage. I can't afford this charge and they don't care! However they canceled and offered the service for an additional 30 days. I am so upset!

I joined December 29th 2018 and have experienced the most horrendous client satisfaction practices. I recall they automatically deduct your account monthly. However I called yesterday to let them know I'm cancelling, effective immediately. After being told I can't cancel I was offered a free month. I, like the previous review I simply want OUT. I was told, "WE TRIED TO DEDUCT FROM YOUR TODAY, FUNDS WERE NOT AVAILABLE. WE WILL CONTINUE 6 MORE TIMES-EVERY 4 DAYS TO DEDUCT OUR $40." This shady practice is not included in the fine print and my Consul assures me it's unethical in the least.

Biggest rip off ever! I cancelled my account in December. Apparently when I did that online I was given the option to take 2 months free, not sure why I’d agree to that since the new program wasn’t working for me. But they say I did. Checked my email today and I was charged 44.95 for a month. I called and spoke with both customer service and a manager who both refused to refund my money because I was 1 day into the cycle, 1 day. I haven’t used WW or anything associated with it in at least 3 months but they are going to keep my money because they trick their customers into memberships even when they are trying to cancel.

WW lost a customer over $$44. I signed up for the 3 month deal. I did not know they did auto renewals and was charged today. I called once I got off work and finished my doctors appointment and they refused to offer me a refund, but I was offered a free month when I went to cancel online!!! I let them know I just wanted to be rid of this, and I did not want a free month! Like if I’m being offered a free month, why not give me my money back!? I canceled my account as that was all the man from customer service could apparently do for me. And his manager called me back and was just as useless with helping me. He was kinda a jerk but the lady was nice, but just clueless to help. I got the runaround when I asked to speak to the supervisor's manager. I was told they close at 9:00 pm central time, well I called at 8:00 pm central time so why can’t someone speak to me!?

I started using WW 54 years ago! (I'm 68, my mom got me going as a teen.) I truly loved WW once I got the program down. And, if followed, it works. However I'm one of those who converts recipes to WW a lot (have about 50 homemade standards I use, and have calculated and re-calculated to exact points each time the program changed). Here's my issue. WW stayed the same for years, then started this MUCH too frequent habit of changing the program for, what I feel, are mostly PR moves (free press with each new change).

Over the years I have gone off and on WW and have created a new account each time. I have found though that even though I have cancelled ALL of my accounts, I'M STILL GETTING CHARGED! I keep getting $20 taken out of my bank account for a service I cancelled and am not using. I want answers, a solution, and my money back.

I joined WW January 5 2019 for 3 months digital paid for in Jan. I was informed if I lost 10 pounds I would get 2 months free. Well I lost 10 pounds in less than 3 weeks filled out proper forms. I also referred a friend which is another free month. Well Feb the free referral was used. I call to see if they received my forms NOTHING. Why does it take 4 weeks for WW to receive an email. Oh it gets better now. They are telling me I still have to pay for March and April which means it’s not really free. Adding the free months on the end I paid for 3 months. I didn’t want to do this program for long. THREE MONTHS NOT 5.

I can't believe such a well known and used service could offer such a terrible customer experience when you need help. I just called WW's 800 number. I was not able to effectively communicate with the representative who took my call. I received an email from Kohl's regarding a 50% off promotion. In order to use it, the rep said that she would have to cancel my account and I would have to start over again. This doesn't make any sense to me. The promotion also calls for a "starter fee" which I don't think should apply given the fact that I am a current member in good standing for over 6 months. I want to just apply this promotion to my current account, get billed a little less for a period of time and go on with life.

I noticed they took out 40 something dollars out of my account today. I called to cancel because I was told it would be 13 something a month for 3 months and it was 20 something then today they took 40 something out my account. I called to cancel and they told me that I wouldn't get a refund. Today's I feel like I should get a refund on since I joined but they weren't helpful at all and told me that I can still use it until like for a month. It's not what I want. I want a refund. Very poor service.

I just want my $40 back... That is a medical visit copay. I need to pay the doctors, not WW!

I've filed numerous complaints over a month ago about the nasty, obnoxious receptionist in Forest Hills, NY zip 11375 class. No one has ever gotten back to me. I went to a class on 2/9/19, just to visit. I first filed an email complaint on 2/9/19. I got a computer response. I called in a few more complaints. No one ever responded to to that either. Does anyone care about members? WW has certainly changed over the years. They hire despicable employees, and obviously no one is in charge to even have the courtesy to get back to a member!

So I had heard about Weight Watchers and signed up for a free trial. After having it for a few weeks I didn't like it and thought that I hadn't been losing any week and I was constantly hungry. So I canceled my account. I thought that was the end UNTIL a month later I was charged $20. I was very confused so I contacted customer service and they said that my account wouldn't be canceled until the 6-month plan is over and if I wanted it canceled now I would be charged $40!!! After being on the phone with them for 20 minutes they said I would have to pay $60!!! FOR AN ACCOUNT THAT I DONT USE!!! DO NOT SIGN UP FOR A FREE TRIAL! Customer services just kept saying that they couldn't do anything and I was left in tears.

I'm surprised that such a widely used international program is so backward in the technology department. Seems they can't or at least can't tell why it's not working, to simply email a member reminders. They say they need a second voucher to credit back your credit but in fact they don't use it when you get one. The phone calls for help are so lengthy and there's no emailing the company your complaints.

I signed up for the 3 mos + 1 free. You can’t cancel within 2 months or else you get charged an EARLY TERMINATION FEE. That means you only have one month in which to cancel! I did not know they did auto renewals and was charged at 4 am today. I called 6 hours later and they refused to offer me a refund, but tried to offer me another free month. I let them know I just wanted to be rid of this, and I did not want a free month. If you’re going to offer me a free month, why can you not just give me my refund as it’s an equal value? I’m assuming it is to trick people into parting with even more of their money... I canceled my account as that was all the woman from customer service could apparently do for me.

I signed up for 6 months, and knew within a week or so it wasn’t for me. I went online and cancelled. Or so I thought. I got a message when exiting that I could leave it as is until the end of whatever billing cycle we were in would finish. So no changes were to be made, I could use it till whatever date, and then it would be canceled. I found out yesterday that they’ve been billing me for 22.95 each month anyway. The person I spoke to yesterday said there was no record of me cancelling. And first she said my 6 months expires in March and then she said that automatic billing had set in after a certain point (6 months) expired. Sigh!!!

After writing this review, a representative from Weight Watchers contacted me and offered a full refund as a one-time courtesy. I am raising my review from one star to three. Thank you, WW.

I signed up for a three month program. Paid in full. After the three months were up I noticed just recently that my credit card had been charged 44.95 X 2 months. I never agreed to have an auto charge. I was never told this AND I NEVER signed that portion of the paperwork! I am a lifetime member from way back and I NEVER remember WW being like this. Please respond. I am very disappointed.

WW kept charging my PayPal account that I had caught. I cancelled in Dec 1 2108. Received confirmation email. Feb 2019 there is another charge. I called WW and requested a refund for that. The customer service kept insisting I had an agreement. I insisted I have an email that states otherwise. I asked for a supervisor, she told me she has to find one, she doesn't know where one is. I am appalled that WW continues to get away with stealing from people. Someone needs to put a stop to this!

Wondering why I'm already being charged given Holiday hype of low cost and free month. My advice to many of you - Call your credit card company that WW is charging. If you can provide support for WW overcharging, ask for a chargeback to WW. Your Credit Card Company can spend time fighting them and they will remove the charge(s) from your card. After reading so many negative comments, I anticipate I may end up doing this. I hope I don't have to, but the comments are very telling.

I, as many others, who have choices on the weight loss app we hope will assist us with our journey, had signed up for Weight Watchers last year and was not impressed, but I decided to try it again this year because I was offered a month free. I signed up for the 6-month plan, thinking that I was going to stick with this for the long haul. I have been on the program, FAITHFULLY, for a month and have not lost a pound yet! In fact, I GAINED 2 pounds!!! I was charged for the first month, that was supposed to be free and when I called to cancel, the first lady who answered the phone, I could not understand so I hung up and called back, hoping that I would get a different person on the phone that I could have an intelligent conversation with.

I found it extremely difficult to cancel my membership after one month. I spoke to representatives for over one half hour on 2/13/19, and not only did they not refund the money they had just taken out of my account, but they took out money for an additional month even though I had cancelled the membership. Electronic payments are probably not the best way to deal with Weight Watchers.

I, too, feel tricked into paying for an additional month after I purchased 3 months in November. I never saw anything stating I would automatically be billed after the 3 month period was over. So, maybe it was in the fine print. Is that really how this company wants to do business. In the past I have had great customer service when calling or emailing Weight Watchers. This week I spoke with someone who obviously was reading from a script and knew nothing of the company nor its product. She was not helpful nor personable at all. I received the same result from my written inquiry. In both cases, the representatives used poor grammar and language skills. Does anyone remember when you could talk to a customer service representative who actually talked to you, congratulated you on your successes and listened??

I am EXTREMELY disappointed in Weight Watchers. Deciding on what program to use, I signed up for Weight Watchers' free trial in August. I actually liked the program and paid for the more expensive subscription of $19.95 per month. In November, a special was received for Weight Watchers Online plus for $13.31. Awesome, I will sign up for the $13.31 for 3 months. I did this all under the SAME account. Life of course got busy for the last two months and to my dismay Weight Watchers has been charging me $19.95 and $13.31 each month.

About four weeks ago, I joined WW at work. The WW’s coach asked if there was anyone who did not have a Smart Phone. I said that I had a cell phone that was not smart. She said I could get the Smart Points online. I went to WW’s website, entered the numbers from my scratch off card, entered a user name and password. WW asked me for a credit card number which I did not enter. I didn’t realize I was required to enter a credit card when I just paid $132.60. The next week, the WW coach said I was required to enter a credit card even though I had already paid in full.

I signed up for WW because there was a special over the holidays to try the program for 6 months free. With so many free weight loss apps available, I decided to give WW a try because of this promotion. I like the program and planned to continue WW after the promotion ends but I was charged during the free trial and I was charged for more than the digital version which is what I have and what I selected. I have attempted to work with WW but I keep getting the same form letter from various Representatives saying the same thing. "We are unable to refund your money and that I will be charged a cancellation fee." I am very disappointed that they won't stand behind their offer and program and make this right. If they do I am sure to stay in this program.

My complaint is the same as the others. I enrolled in the 3 month program and never consented to the monthly program after it ended. I was charged in January 8, 2019 and just yesterday too. I called Weight Watchers this morning to cancel and to receive a credit for the 2 months that I was charged. Kevin, the rep said that he couldn’t refund me. In the past I was able to get a refund and so I didn’t understand why the policy change. I also sent an email and received an automatic reply on using a free month redemption. My workplace also already has Weight Watchers. I am deeply disappointed in Weight Watchers. The mission I thought was to help people live a more healthy life, not charge them unknowingly and also not give back a full refund. I will definitely complain to my workplace about Weight Watchers.

I signed up for Weight Watchers, first month free. I got on the Weight Watchers app from my phone to inquire on cancellation. I was looking for answers, would I be charged if I cancelled and if so how much. I followed through the cancel process and when asked if I wanted to submit the form, I chose ‘cancel’. I got online to inquire as well and sent an email then received an email stating if I don’t cancel my next month will be free. I checked my personal email (first email was through work) and saw an email that said I was cancelled and my account was charged. I finally called. And proceeded to receive the worst customer service I have ever experienced. The girl didn’t understand what I was saying and kept telling me there was nothing she could do.

This company is a complete scam! I have been reading reviews for about 20 minutes and not one has been a good review... Although some reviews have 3-4 stars even if the review is a negative one...seems a little fishy to me! I really wish I would have read these reviews before losing my hard earned money! I signed up for what I thought was a "free trial month" only to be told before the end of my so called "free trial" that I had signed up for 6 months (with the first month being "free") at approximately $45 per month after the "free month". I tried Weight Watchers about 20 years ago and had great results... This new plan sucks!

When I was cancelling my membership in Dec 2018, they offer me 2 free months to continue which I accepted but never used. THEN I RECEIVED THE FOLLOWING MESSAGE FROM WEIGHT WATCHERS... "We are so glad you decided to accept our offer and continue your journey with WW. We have successfully processed your free 2 months of membership. Your next billing due date is 2/13/2019. Please note that your account will remain active and will automatically renew until you contact us to cancel".

In early November 2018 I tried to cancel my subscription to Weight Watchers online. I was offered 2 months for free if I was interested and when I agreed, I was told online to cancel by today (February 6, 2019) to avoid being charged. I even wrote it in my diary to cancel by today. Today when I went to cancel my subscription online, I noticed that I was charged $44.95 yesterday (February 5, 2019). I called the live agent phone number and tried to explain to the agent the situation. She kept telling me that there was no 2 month offer online and then that I did not cancel by January 28, so that is why I was charged yesterday. It does not make any sense that they offer and give a date to cancel by & then charge before that date.

WW charged 64.95 to my credit card when the 20.00 fee and first month of 44.95 was free. When I saw this I called WW customer service and received the absolutely worst service or make that no service. I was lied to the first attempt, 2nd, 3rd attempts refused supervisor was told a call back would be made. I never got a callback. After much resistance I got a supervisor who canceled me but sent me to a level 2 who said there was nothing she could do. I am out my money. WW is actually a front for getting your credit card number. I was a fool for thinking this would actually help me. I will be contacting my bank. I want my refund please. WW is all about commandeering your credit card number than helping people lose weight. I want my refund.

Updated on 02/11/2019: This is a follow up to an earlier complaint about Weight Watchers and their practice of automatically renewing unsuspecting customers and stealing money directly from their accounts. After contacting customer service and filing a formal complaint, the company returned a month of what they stole...44.95 out of the 218 that they stole from my account was returned. I am unsatisfied with this result. STAY AWAY from weight watchers! You absolutely should not give them access to your account because they will continue to debit funds from your account long after you complete your initial membership. Untrustworthy and very difficult to get any results from repeated complaints!

I signed up for one month just to try it. Did not realize they were going to do the automatic billing, which why would they have me pick the one month. Anyway once I realized I was going to be charged I canceled. I canceled on the exact date I signed up but it was too late they said. So I’m charged for the next month that I’m not using. They won’t give me a refund. I felt like I was being scammed and that I was dum for not reading the fine print. $20 is not a lot for some but it’s a lot for me. That won’t get any more from me.

When I joined Weight Watchers for three months for and 1 month free. I called before the end of my last month renewal and asked what the price would be for the next 3 months, I hadn't been going, I was told $26.95 for 3 months. I get charged $44.95, I call customer service for them to credit me and get the runaround on hold forever. This is not right. They need to credit my account and train their people correct customer service.

I signed up for a monthly pass, which was fine. I realized a number of months later that the "chat" doesn't work - and didn't for months. I later tried to get in touch with someone over the phone. I called, was put on hold, waited for long periods of time - then got someone who had no idea about the program. This happened a couple of times.

Called today to cancel the automatic payment on my credit card and was told I missed the deadline by a few hours and would be charged for one more month. Thanks for the non-understanding and extension of a courtesy. As a long-time user of WW and someone trying to adjust to the program being geared to online, I didn't appreciate the lack of exception. I was told if I was pregnant, they would have reversed the charge. Can that be right?

I signed up for a monthly subscription through the WW app but I am still showing up as a free registered user with no access to the app. I have a confirmation of payment and have confirmation the money has been taken from my account. I have been trying for four days to get access to a subscription I paid for and no one “can” help me. They keep telling me to re-sign up, that I never paid, and keep trying to walk me through signing up instead of locating my payment. They then tried to pass the buck to iTunes support who can clearly see I paid when I called and that I should have no problem accessing the app. They then told me I need to call back WW support to gain access. For such a large corporation this is completely unacceptable. How is it that I can prove I paid, have the card I paid on and still no one be able to help me? I’m not even looking for a refund. I just want to be able to use the app I paid for.

I checked my bank account today to verify my payslip deposit and noticed that WW charged me $52, today. I immediately called CS # to cancel my subscription and get a refund. Although the woman on the phone said she cancelled my account, she would not refund my money. I did not wait a week or a month to request a refund, it was merely hours of the charge hitting my account. When I asked to speak with her manager or supervisor, I immediately got "they are unavailable right now." It took several requests for her to even put me on hold to check, then after several "not availables" the CS rep came back to tell me that her supervisor asked for my information to call me back. When I asked what the supervisor's name, she would not give it to me.

Have been on WW digital plan for about 4-5 mos and decided to cancel the subscription today (I'm no longer on a contract). The billing cycle started today, which means I got charged today. When you cancel online, they offer you a 'free month'. I called to get a refund for the month they JUST charged me, and no, I don't want a free month, I just want a refund (even if prorated, although again, the charge happened today).

I completed a 17 week course at my workplace. Payments were agreed to be taken out of my paycheck biweekly to cover the cost. Once the program ended though WW does not end your subscription. At the beginning you are asked to provide your CC or bank account info, and that is where you are tricked! Now that my workplace sessions are over WW has still been pulling money from my account. I have been told by customer service THERE IS NO WAY TO RECEIVE MY MONEY BACK! Granted it has been a few months, and I should have thoroughly checked my AUTO-PAYS from my account, but there is no way for me to get any money back? Not even the previous month? Before anyone signs up for this program through the workplace ask for someone from WW to fully go over payments, and when you should end your subscription. WW where you lose more money than weight. :(

I’ve used Weight Watchers off and on for the past 5 years to lose weight, and at one point even lost 20 lbs. The most recent time I joined, the only program offered was the Freestyle program. I actually GAINED weight. Foods like plain yogurt, that used to be approx. 5 points per small serving, are now zero. Or eggs, that had a significant point value, were now zero. So, I followed the new program, snacking and making meals using the “zero point” foods, and my weight didn’t budge, and actually went up. I will not be using Weight Watchers again until they give the option of using the old accountability system with real points, not “Freestyle”. Sad, because the old system worked! The new one does not.

First off if you only need to lose 10lbs the points didn't help me. Also once you sign up. They make it very difficult to cancel and NO REFUNDS. Once they have your credit card they keep charging. Their customer service sucks and they don't care if you are unhappy. Buyers beware. They will take your money if you decide not to do their program anymore.

I joined WW on a 3 month special. Keeping track of everything you eat didn’t work for me, by the end of the week I was already not entering what I have eaten. The meetings they have are a waste of time. Their food/snacks are plain. I had to wait 3 month to cancel. November and December are very busy months, In January I realized that WW has been charging me every month over $40 for the service. I called and wrote them asking for a reimbursement for the last two months. Be aware. They do not reimburse your money. That is how they make their business. They make you listen to a contract at the beginning, I think it was on the phone. Then you forget about it and they keep charging you full price. It is not right!

I called to cancel after 5 months. Was not informed of the correct cancellation fee and process. Charged 3 times what I was quoted. Called back twice for explanation. CS reps couldnt give me one. Asked for Manager callback. Manager never called back. Not a happy customer!!

Canceled my membership on November 19 and was emailed about my account being canceled with my membership ending on December 14. I saw a charge on my account again in January. I called up the company to report this billing error but was told a refund cannot be issued. I continued to tell him that I had proof for my account being canceled, but he continued to say the same thing over and over again about how a refund can not be issued. It was extremely frustrating to speak with the rep. I asked to speak with someone in management, but was kept on hold for way too long and at the end was told they have a high call volume. It seems from the reviews here this is a common problem.

No matter what length of program you sign up for, they will keep charging you monthly. There is no point in selecting the length of time on the program. Also, I had two other friends join (I regret that) in which I was supposed to get 2 additional months free which never happened. I just got off the phone with them and I have been charged 4 additional months. On top of that, they are very terse when you call and of course it’s not resolved. I put a stop payment on my card. I also see that this is happening to other people. Beware! Not only do they take your money but it eats up your time dealing with it!

I am so mad and I will never work with Weight Watchers again. I should've read all of the reviews on Consumer Affairs as this seems to be a pattern with the company which is a huge disappointment. YOU WILL GET A CALL SERVICE IN INDIA AND IT'S AWFUL!!! I was told in December my membership was cancelled and was assured I would no longer be charged for anything. Then surprise today, January 14th, I was billed again for $49.95. After TWO calls over 30 minutes each and a "supervisor" that I asked repeatedly for and was unavailable (I think they must be fake or a ghost), I was told no one could issue me a refund and that my membership would now be cancelled in February... another month - why would anyone want that? They just said sorry the representative in December misinformed me. A mistake on their part they weren't willing to correct and now I have to choke down $50 when I don't even have money for gas.

App is horrible for counting points daily - I purchased a plan and when I started using it, the app logged me out each time. When I tried to log back in, the app said the account is not recognized under my email. When I called customer service, the staff had me trouble shoot with them which took forever and basically told me it was my phone that was the problem. I asked for refund but was given an extension instead and told a refund was not possible. I gave it a try again hoping it was an isolated incident. The very next day the app logged me out and told me my account was not activated. I did not have the tolerance or the time to call back again. Then when my account was charged, I called and complained and asked for a refund. I was told that was not possible because the charge already went through. I even asked for a prorated amount. I really didn't care about the money, this was about a faulty product at this point.

Let me start by saying WW, like any other diet that you actually follow, does work. I have been a member for 35 years (achieved Lifetime status then backslid.) It is fairly easy to lose the weight, not so easy to keep it off. My problem with WW is that I joined in January 2018 for 6 months with the promise that if I lost 10 pounds in 2 months then would get 2 months free. I lost 20 pounds in 2 months but never got my 2 free months. When I asked about the 2 free months during this conversation, the rep said that I should have received a form when I signed up and when I lost the weight I should have brought it back in. I don't remember getting any form.

Called to cancel my pass because the three months are up. I was on the phone with a guy named Red. I was on the phone for over 34 mins. He could not get what I was wanting to do. I had to say over and over that I wanted to cancel my monthly pass. I asked for a manager 3 times and each time I was put on hold and then he would come back and say no one was available. He would not even give me a name of anyone to speak with. It was a very frustrating experience. I was able to go online and cancel my membership. However as I tried to explain to Red my monthly pass was taken out of my account this morning and no way would he refund my money. I do not think it is fair to keep my money when my monthly pass was canceled. Thank you.

I went to a meeting and signed back up for a 3 month subscription of online and meetings. I paid the WW rep, she walked me through the setup on the app. It took my payment a second time. She said there was nothing she could do and to contact the chat in app to resolve it. Three chat sessions of explaining the issue over and over, told nothing they could do, being transferred to billing and being disconnected all 3 times, I was told to call billing in the morning. Again nothing they could do, for me to contact iTunes for my refund. So now I’m fighting with iTunes for my money. I asked WW for a callback and although I had given my registration number before, she needs it to set up a new account and tells me I’ll have to start all over setting up the app and tracking my meals. This has been very time consuming and frustrating. I wanted to lose weight, not money and time and my enthusiasm and faith is gone.

I signed up with Weight Watchers' online service in March of last year. I decided within days that I did not want the service after all. I went online and cancelled my subscription. Today, Jan 9, 2019 I saw on my year end summary of my credit card that I have been billed $19.95 every month ($199.50) since last March for the subscription. I had no idea that I still had a subscription, have received no emails, no newsletters, nothing from WW this entire past year that would lead me to conclude my subscription had not been cancelled.

It's like pulling teeth on finding a way to contact them. They refer you to their "Help Site", which is an absolute joke. The app. is extremely unuser-friendly. And no help or way to find an answer to a question within the app. The scanning of barcodes is a great idea, but the usability of it is nonexistent. How do you scan a product and save it without tracking it????

It came to my attention after signing up my wife for a 3 month bundle plan that after it ran out WW kept charging her a monthly fee. She only used the plan for a month and never went back. I called to cancel the 3 month plan and was told there would be a fee. I said, "Fine. Let it run out then that's it, DON"T renew it," and left it at that. Come to find out they had been charging her for a monthly fee that was never authorized for 10 months. Called customer service and it took 30 mins. for the Rep to figure out half of what I was telling her. Being repeatedly put on hold, she finally canceled the account and told me because it was contract to renew (which was not authorized by me) that there would be no refund of unauthorized funds. I have also canceled my membership as well because of this and will advise everyone else to do the same. I will never use WW again.

Unless you’re computer expert, get grandchild to help you. I’ve been trying for hour and half to change my credit card. I called and also got help from Connect. Very difficult to walk someone through the steps to handle something like this. Still not done. Why can’t person on phone handle this?

I purchased a one year membership to WW. I wanted to make sure it did not renew as I can get everything I need using a free app on my phone. Andra not only could not help me she had no clue what to do. She would not let me talk to another person or speak to a supervisor to help me. She said my membership was canceled (it's not even over until the end of the month and I never canceled it). I was just trying to make sure it will not renew on its own as they have my credit card on file. Honestly I just experienced such horrible customer service and I will never buy anything again from them!

I'm more than extremely disappointed with Weight Watchers Online Program. I used it for 1 day and lost $19.95. There are no refunds or personal contacts when you cancel. They are only about getting money. The online program, for myself was terrible. There is so little information about how to use the program online. At least I found it extremely difficult. One my cell phone, I had to turn off the phone in order to get the back to the main Weight Watchers site. It's like they want the money, but is so afraid to give you the entire information to utilize what you paid for.

After much effort, I was able to get back into the site. Service is spotty for sure, but the program did work for me and I love my meetings. Still working on attune billing issues.

When joining Weight Watchers at work, paid by check and membership included 'online tools'. They required a credit card as well. What I didn't know is that LONG after my at work membership ended (and there was in fact no more Weight Watchers offered at my office), they billed my credit card repeatedly for $19.98/month supposedly for online tools. I never used the app (and never even logged in or even had the app on my phone) since 2017. My husband pays the bills and didn't notice. Called and asked to cancel and requested a refund since they never had my permission to charge me. Nothing. Still seeing it on my bill many months later, I called back, and lo and behold magically no record of my previous call and cancellation. They REFUSED to even credit me the partial month from my last billing. Would NEVER EVER do business with this company again.

On October 5, 2017 (Weight Watchers has it as 10/4/2017), I subscribed to the online subscription of Weight Watchers for $19.95. On December 7, 2017, I canceled. When a customer logs into the account and under your credentials, Weight Watchers conveniently doesn't provide the date when a customer cancels. Due to being meticulous, I documented when I subscribed and canceled. My cancellation coincides with the fact that they didn't charge me in January of 2018. Yet, starting in February of 2018, Weight Watchers without my permission and unbeknownst to me began billing again.

Every few years, I rejoin to lose a few pounds. I love the app and the program in general, but they pull the same fraudulent scheme every time I join. I always specifically choose a 6 month option that will not auto renew. The last three times I’ve joined, I’ve noticed months later they auto renewed anyway, without my permission. I call customer service and I’m always told they can refund the previous month but that’s it. This is such crap. I’ve been a regular customer for years and I’ve referred tons of people to the program. Charging me without consent is FRAUD. I’m still waiting for a response from the accounting team on this latest attempt.

I’ve always been pleased with WW customer service until now. Obviously customer service is being outsourced. The man I talked to had a thick accent I could barely understand and he was reading a script which didn’t help me at all. There is a lot of other talking in the background - very unprofessional. I was being charged for two memberships. One was through 2/26/19. He canceled both immediately but I’ve not received any reimbursement. Very frustrating. Not worth joining even though the program is good. Buy the books, follow the program but don’t join.

I was hospitalized at the end of July 2018 & mailed a note of cancellation the 1st week of August 2018 because I had no access to a computer. My husband just noticed we were still being fully charged the $44.95 since then. I called the 1-800 number & explained what happened. They only credited my account for 1 month. I have been a Weight Watchers member since 1998. I couldn't believe they have no compassion. I called back & still only one month. It would have been a really big help for a bigger credit. Guess Oprah needs my money more than me. Shame on Weight Watchers!!!

If you track points you will succeed. The only reason I didn’t give 5 stars I wish there was a way (maybe there is) to simply have a “free” day. For instance on Christmas Day I had no way of counting points and I already decided to just enjoy the day - sort of a day off.

I find the app very full of helpful information and easy to log daily food intake. The food list made available are useful when going to the grocery store for planning meals. The connect is great being able to see other peoples stories and how they have been successful in getting healthy.

I am older female who has been to WW several times before. (I won a trip to Illinois for a luncheon to meet Jean **). Needless to say this time is the last time as I can stay on track much easier, and still enjoy dining out and cooking at home. I have digestive issues and diabetes, and am hoping to put the diabetes into remission. There is a lot more general information, nutrition and mental helpers now than is the past. It seems as WW has evolved to a level of understanding the whole being, not just the help for us to lose weight. Losing weight is a side effect to being healthier.

I have been using WW off and on for around 2 1/2 years. I really liked the program before they “upgraded” the plan. The new and improved program is harder to use with less points. I understand there are now 0 point items but before I felt I had more flexibility. I have been struggling with the plan since the changes last year.

DO NOT USE WEIGHT WATCHERS. Philippines' call center that won't allow you to speak to a supervisor or contact a US Based call center. I don't even think they have a US HQ anymore. Account was inactivated 2 years ago and they refuse to "close" it. That means a hacker can sign onto your account and reactivate it. It also means that they have access to your personal info. They are skewing their member participation numbers with the number of accounts.

Please take care when first starting this diet. I used to be a member of WW in the past and decided to try again recently. The program has changed drastically--if you add up the average number of points given (I had around 23 daily), it only adds up to roughly 800 calories per day. I followed the diet roughly for a week and ended up with ketoacidosis. I do have health problems so perhaps this will not happen to everyone, but I just want to encourage members to listen to their own bodies and understand that this diet will NOT work for everyone and that essentially it is a VERY LOW CALORIE and LOW CARB diet: this combination, at least in some people, can cause very severe and even life-threatening health issues. No amount of weight loss is worth our lives.

My experience on WW online has been great. I like being accountable to myself for what I have eaten and sticking to my points. I like all the foods and activities to choose from too. I'm glad I made the choice to try WW.

The plan seems to work and the meetings I attend on Jamie Lane in Lincoln NE are inspiring. I'm losing weight if I stick to the plan but I do some backsliding at times and the weight loss stops during those times. All in all, I'm glad I joined.

I feel the new fitness points is less accurate because not all activities are of the same intensity. For example: I love Zumba, I do a 60 min session. I can no longer change the intensity. Not all 60 min are the same. Not even every session is the same. We should still be able to adjust that. 5 have resorted to not counting all my time as my fitness points are too high otherwise.

I was a lifetime Weight Watcher about 12 years ago and then gained weight so I refused to go back. Well 5 weeks ago I paid for 6 months. I have lost 8 lbs and my cholesterol which has been extremely high for years (330) is now 227. I am so excited. I love the app and I love WW.

Finally, Weight Watchers has REALLY gotten it right. The program has always been a success, but to me this is the best the program has ever been. The vast array of O point healthy, filling foods keep you on track more than ever. They keep you feeling full, satisfied and really almost make you forget about the urgency you initially started on the program strictly to lose weight. Feeling satisfied daily becomes primary and losing weight is just an added bonus.

They have done a great job revamping the program. However unless you are going to a Weight Watchers International location there are some issues with the app syncing with a franchisee locations. Super annoying to have to call repeatedly and manually enter info. Defeats the purpose of having a wins program if they do not record your wins.

I was excited to join the new and improved WW. I've been on WW several times but this new smart point system and tracking online is so much easier and user friendly. I started on 11/7 and have lost 13 pounds in 7 weeks. I love the free foods like chicken, fish, veggies and fruits.

In my opinion WELLNESS WORKS (Weight Watchers) is one of the best programs to help people eat healthy & lose weight. It provides you with the opportunity to follow the program if you want low carb, keto, or paleo food choices. It helps you if you have diabetes, heart healthy & food allergies. If you want to cheat, by eating sweets, pizza, pasta, & dining out, you can do it all by following WW & making the right food choices.

Never was I told I needed to eat within a point range. I wasted one week on too little points. It retarded my progress. Also I am sure WW sells food but I can't find any. You should also partner with restaurants.

I love going to session with Charity ** leading the discussions! She is terrific! She gives great advice and brings up great subjects to talk about! The women who also attend are funny and great support! Love going! Doctor is very happy with my progress too!

Nutritionally sound program. The idea of meeting support is great - I’ve been a member a long time. I DO NOT LIKE the psychobabble of the past few years - WW is not a therapy group and the leaders are not qualified therapists. We need more emphasis on how to actually DO the program, recipe ideas, practical ways to succeed. Less Oprah and celebrity cult, please. I like the emphasis on moving and exercise.

Wish that Weight Watchers would partner with Samsung health trackers. I don't like having to enter in Weight Watchers and fitbit and samsung health. Would like to be able to use Weight Watchers app and sync information for activity from samsung health. Meetings were too long and not very informative, not very relevant to my personal journey. Tended to be generic and personal to different social group and not like myself. Love the online version but feel it's a little too expensive.

I began WW 6 weeks ago. The Smart points System works for me. Since I only get 24 points, each point means something. I can ask myself if this food is worth the points. That has helped to keep me on track. This feels more like a life style change instead of a diet. The tracking helps me stay on track. Being able to sync my phone is also helpful. I have big plans over the next year and WW is going to help me reach my goals!!

I signed up for one month subscription plan at $19.95. Nowhere on the website did it indicated that I was signing up for a three month commitment. If it's a one month subscription how can I have signed up for three months? Nevertheless, after I decided that the program would not work for me and attempted to cancel, I was advised that I had signed up for three months. So now I am forced to pay for three months! Customer support is awful. Billing practices are dishonest and deceptive. I will never, ever, sign up with organization again!

I recently joined, and even more recently quit, Weight Watchers. I purchased a three month trial of studio plus digital as I felt I could best benefit from real community connections. I was very disappointed. First, the meetings have almost nothing to do with weight loss strategies other than reminding clients to use the app. They are basically group therapy sessions led by unlicensed counselors that incorporate elements of Alcoholics Anonymous while pushing WW products. At all the sessions I attended I felt that the goal was to create permanent dependency (and long term revenue) by emphasizing the need to keep coming to meetings even after achieving the desired loss of weight.

I initially joined in 2017 and lost 20 pounds with the smart points system. I quit in December 2017 (silly me) and gained it all back. I came back to WW since it’s the only program that’s ever worked for me, but the freestyle program has not been effective. I have held steady at my current weight, which, during the holidays, is no small task. While I love that the new program focuses on rewarding ‘whole’ foods, it just has not been as successful as the smart points program.

After paying a large introductory fee, buying their food, and being a loyal customer, I cancelled my Weight Watchers membership back in May 2018. To my surprise, they have continued to charge me $19.95 a month. When I called to dispute these charges and ask for my rightful refund, Weight Watchers (WW) claimed to have no record of my cancellation. I am beginning to question if this is fraud. I have begun a new mission to expose this scam and I think there are others who have had this experience and also want to expose WW for the pain they have caused.