Weight Watchers Reviews

I have had a good 5 weeks. The freestyle program is working for me! I’m down 6 pounds! I like the app, recipes and online support! I have learned to make better eating choices. I can find foods who have low points and exercise regularly.

CW: 175.7 GW: 140.

I joined over a month ago. I only wanted to lose about 5 pounds and I have managed to do it. I only attended two meetings due to family conflicts. I have been using the APP on the phone and it is great. It helps me plan my meals intelligently instead of eating whatever looked good in the grocery store. Now that I reached my goal, I decided to try to lose a few more pounds.

I have been struggling with thyroid disease and its side effects for over five years. I have been trying to lose weight on my own, but wasn’t able to sustain any of the diets or pills my doctor suggested. My sister-in-law recommended WW and it is working. I am down 13 pounds since the first of the year and have not felt like I am on a diet. This is a way of living. I can do this.

I started WW a little over 2 months ago. I find it an easy plan to follow. I love the app and my ability to scan bar codes. I love the accountability the workshops and weigh-ins offer. I've lost 11 pounds, 9 to go. I can't really pinpoint why WW isn't making the money it has been other than to say, in the workshops there are few women under the age of 40 and very few men.

I have been a satisfied customer since May 30 2018. Unfortunately January 19 I was charged $89.90, January 31 charged $21.67, February 1 29.95, March 29.90. That is $89.90 overpayment. I contacted WW several times. If I wasn’t accomplishing my goal I would have quit. Every week I go to my meeting and am embarrassed by them telling me I am not a member. After researching they find me. My daughter also has the same problem.

I am loving the ease of the app, the huge list of free foods, and the weekly and fit points! The program is easy to use and sets you up to succeed! I’ve done WW in the past and this program works, this WW is quite possibly my favorite.

I love WW, the thing I love the most is I know how to eat correctly without food from a box! I can eat anything, there are no stipulations, it's all my choice. I have gone and come back a couple of times and each time I come back, I love it more.

I love the program. I gained lots of weight due to severe inflammation, I didn't want any medication so I decided to join WW again. I was tired at first but slowly I have gain enough energy to go daily to the gym. There are days that I can't get up from bed due to body pain but with plenty of vegetables and fruits and following the program I am feeling much better, I am losing weight and I have more energy. My only problem is craving for bread otherwise it is great.

WW is a fabulous program and I have been very successful using the new Freestyle point system. I rated the program a 4 because there are a lot of things I cook that must be put in one item at a time. It’s especially difficult when going out to eat because I do not eat at chain/fast food restaurants. Trying to be accurate with points under those circumstances is exhausting.

Why did you "reimagine" something that was working? Now the company is losing money hand over fist. Keto is blamed. Did you ever wonder why? Keto is about losing weight. Maybe WW should "re-reimagine" themselves again. FB is awash with people quitting left and right over the changes. Putting the Divine Miss O out there is not going to help. In fact it will only hurt. Get real people who have succeeded, are succeeding. Drop so many celebrities. Real people telling real stories... losing more than 25 lbs. There is a woman in my meeting who has lost, and maintained, 130 lbs! Tell her story!

So far after 3 weeks, I'm very happy that I gave WW a second chance. I was on it previously a few years ago and was doing well but the program changed and I didn't like the changes. After seeing a review of the newest program in an article ranking the best weight loss programs/diets I rejoined. I just hope it doesn't change again anytime soon or if it does, give people the option of doing the program that best works for them.

Cannot tell you how happy I am that I made the choice to join WW. The fact that they have counted all the calories makes it so easy. Nothing is taboo. You learn to be healthier and to change your lifestyle. Love it.

It would be great to have a spot to track water intake in the daily view of the WW app. Also, I would like to save my chats with coaches via the app. Last, otherwise, it is a great feature and these suggested tweaks would make it even better!

This is my second time on Weight Watchers. I started on Jan. 7th and I have already lost 17 pounds. Tracking really works for me! I love the new smartpoints. I wish it wasn’t so expensive to attend meetings because those really helped last time.

I’ve only been using WW online for a month. I’ve lost 11 lbs easily. I have 10 more I’d like to lose. I love the freestyle point system, accountability, and healthy eating philosophy. The only thing I don’t like is that healthy fats aren’t encouraged more. I think the program is fantastic and love the “freedom” aspect.

Easy to understand. Lost needed weight. Helped understand portion sizes. Would be helpful if portion sizes were explained in the app like how to determine 1 oz of cheese. Lost 1.8 lbs on average each week so it is a great program advertising 1-2 lbs a week lost.

The process has created an environment of accountability that goes beyond weight management. It has been very good for me on many levels. I find that I am paying more attention to everything... and as cheezy as it may sound - it’s remarkable.

When I started WW Freestyle 6 weeks ago I had tried all type of dieting and failed. I finally find something that works and I feel good about myself again. I can eat what I want and been able to lose 18 pounds. I'm ecstatic. I feel good so I'm very grateful to WW FREESTYLE. IT REALLY WORKS.

I’m just in to 5 week with WW. I belonged to an at work group before I retired nine years ago. I had paid for a digital membership until about a year ago. I didn’t do anything with it and decided to drop it a year ago. When I revived a promo email in late December I decided to join. I wanted to lose weight and get my blood pressure down before my 70th Birthday. Since my retirement I gained about 15 pounds. This my third journey with WW. My first was 30 years ago. I’m midway to my goal.

I am having hip surgery in 3 more weeks. Doctor told me my recovery would be quicker if I lost weight. I started WW on 12/31/18 and have lost 26#. I am hoping to drop at least 10 more pounds by the 18th if March.

I have been a nurse for 34 yrs and have always strived to work out and eat somewhat healthy. But as the years have passed, I have found it harder and harder to maintain a healthy wait. 2 weeks ago I went to a screening and my A1C was pre diabetic! I couldn't believe it. So I signed up the next day for WW and have already lost 5 lbs in 2 weeks and am not hungry! The online app is so easy to use and I LOVE the tasty recipes! My husband does also! Can't wait to see the end results! Thanks WW!!!

The WW App is very helpful in keeping track of points and activity. My only complaint I have is that a number of foods is sometimes not quite accurate. I find I have to approximate the portion sizes and points. This is not a big deal and it is not a deal breaker, just keep it in the back of your mind.

I have been a Weight Watcher before and always dropped out. But this freestyle program is excellent and working for me!!! I joined January 17 and have lost 10.6 lbs!!! It just doesn’t feel restrictive. I love the added weekly points and lose even when I use them all! I am a retired RN and have read and studied a lot on obesity. I sincerely believe each body reacts differently to foods. For me, carbs quickly add fat while protein helps loss. The free veggies and fruits keep me from eating sugary treats. My husband keeps asking, “Can you eat that on your diet?” #1 I’m not on a diet! #2 I can eat anything I want to, but the points will count!

I have found WW to be easy to use and practical to apply to my lifestyle. I am so grateful! My one suggestion would be to give more charms for 15 and 20 pounds lost. That was a tough phase and the extra encouragement would have been nice.

I used WW years ago. That worked great. This new system has too many free foods and doesn’t work as well as it did years ago. Didn’t see much change. I still have my booklet that has food points calculated and plan on doing that same system when I go back home in 3 weeks.

I’m happy with WW. I think due to all the zero points it would be helpful if the app auto calculated the calories on a daily basis as well. It can be a choice to see this or not when you sign up. The more info the better when you are dieting.

I want to say I am very happy with what you are presenting. I would however like to offer feedback on your Android App. It is the main way I interact with the program and it can be frustrating. Every time the app is exited it has to "reload" and this is quite annoying. It is easy to hit the back button too many times and exit the app. (Please see my previous point.) The App should mirror your website in layout more showing Weight, Points, Activity as those are the things I am most often checking. Lastly when using Fitpoints the Weekly points are not shown and make it hard to see your point totals. Once again, I am still very happy and with these updates my experience would be even better. Thank You.

I have already lost 25 pounds in two months with WW! I never thought I would see numbers like these while still enjoying food and living my life! Because of WW, my diabetes is getting under control and my cholesterol is getting back to normal. I still have a way to go, but I will get there because of WW.

I think you should not get penalized for choosing whole foods... milk, cheese, Yogurts, Etc. Some products that are low in points are terrible for people to eat... All the fat free sugarfree fake foods. I don't like that about WW. I don't want to eat junk. What difference does it make if its WW... junk is junk. Personally I have a desire to eat better... whole holistic nutrition. I know I eat fast food. WW just tells me to track. But that food makes me feel sick.

Weight Watchers is a huge company that grosses an enormous amount of money. Yet has excluded the disabled population. There is NOT one group for disabled people within Weight Watchers online. Losing weight is just not counting points and automatically losing weight. That’s a misconception what Weight Watchers has put out there. That’s not real. Provisions and chat groups should be made for people who are disabled. People who can do less physically and lose weight slower if at all activity need the help to lose weight also and have been excluded from Weight Watchers Online Groups completely. There are NONE, shame on Weight Watchers.

I think there are other apps more useful than WW. I feel like I have wasted my money but I still have 2 months to go. I tried other apps. Have been more successful. This is your mom's and even grandma's diet and tracker.

I read over all of the packages that were offered. I only needed the points calculator and phone app. No coaching, no meetings, etc. At the time, there was a clear promotion of the first 6 months free. I wish I would have taken a picture of it. What sounds too good to be true was. My husband was looking through our online checking after having his identity compromised and ran across a charge for 19.95. Neither one of us had any idea what this way. Found out from the bank that it was WW. He called and I was in disbelief that I was getting ripped off! This is supposed to be a credible company that I had such success with in the past and thought so highly of. I called to cancel and was told that it would cost me 39.95 to cancel. Milton told me it was in the fine print.

I just wanted to make a comment about WW as a brand and that is I find it to be unhelpful in inspiring me to lose weight. WW is about making money, that's all. Decades ago they used to focus on the individual not her purse. If you lost weight you didn't pay for the meeting, if you gained or didn't lose, you paid. Now it's about money, not people.

I enrolled in a 3 months membership at a meeting. They did the enrollment mostly for me so I could get involved in meeting. I used it for a month and then stopped. Yesterday I get charged 55 dollars to my credit card. I called and they will not reverse the charged. Said I signed up for auto renewal. That just shows how much they care. Love the emails they send. It is a corporation that takes advantage. I can't afford this charge and they don't care! However they canceled and offered the service for an additional 30 days. I am so upset!

I joined December 29th 2018 and have experienced the most horrendous client satisfaction practices. I recall they automatically deduct your account monthly. However I called yesterday to let them know I'm cancelling, effective immediately. After being told I can't cancel I was offered a free month. I, like the previous review I simply want OUT. I was told, "WE TRIED TO DEDUCT FROM YOUR TODAY, FUNDS WERE NOT AVAILABLE. WE WILL CONTINUE 6 MORE TIMES-EVERY 4 DAYS TO DEDUCT OUR $40." This shady practice is not included in the fine print and my Consul assures me it's unethical in the least.

Biggest rip off ever! I cancelled my account in December. Apparently when I did that online I was given the option to take 2 months free, not sure why I’d agree to that since the new program wasn’t working for me. But they say I did. Checked my email today and I was charged 44.95 for a month. I called and spoke with both customer service and a manager who both refused to refund my money because I was 1 day into the cycle, 1 day. I haven’t used WW or anything associated with it in at least 3 months but they are going to keep my money because they trick their customers into memberships even when they are trying to cancel.

WW lost a customer over $$44. I signed up for the 3 month deal. I did not know they did auto renewals and was charged today. I called once I got off work and finished my doctors appointment and they refused to offer me a refund, but I was offered a free month when I went to cancel online!!! I let them know I just wanted to be rid of this, and I did not want a free month! Like if I’m being offered a free month, why not give me my money back!? I canceled my account as that was all the man from customer service could apparently do for me. And his manager called me back and was just as useless with helping me. He was kinda a jerk but the lady was nice, but just clueless to help. I got the runaround when I asked to speak to the supervisor's manager. I was told they close at 9:00 pm central time, well I called at 8:00 pm central time so why can’t someone speak to me!?

I started using WW 54 years ago! (I'm 68, my mom got me going as a teen.) I truly loved WW once I got the program down. And, if followed, it works. However I'm one of those who converts recipes to WW a lot (have about 50 homemade standards I use, and have calculated and re-calculated to exact points each time the program changed). Here's my issue. WW stayed the same for years, then started this MUCH too frequent habit of changing the program for, what I feel, are mostly PR moves (free press with each new change).

Over the years I have gone off and on WW and have created a new account each time. I have found though that even though I have cancelled ALL of my accounts, I'M STILL GETTING CHARGED! I keep getting $20 taken out of my bank account for a service I cancelled and am not using. I want answers, a solution, and my money back.

I joined WW January 5 2019 for 3 months digital paid for in Jan. I was informed if I lost 10 pounds I would get 2 months free. Well I lost 10 pounds in less than 3 weeks filled out proper forms. I also referred a friend which is another free month. Well Feb the free referral was used. I call to see if they received my forms NOTHING. Why does it take 4 weeks for WW to receive an email. Oh it gets better now. They are telling me I still have to pay for March and April which means it’s not really free. Adding the free months on the end I paid for 3 months. I didn’t want to do this program for long. THREE MONTHS NOT 5.

I can't believe such a well known and used service could offer such a terrible customer experience when you need help. I just called WW's 800 number. I was not able to effectively communicate with the representative who took my call. I received an email from Kohl's regarding a 50% off promotion. In order to use it, the rep said that she would have to cancel my account and I would have to start over again. This doesn't make any sense to me. The promotion also calls for a "starter fee" which I don't think should apply given the fact that I am a current member in good standing for over 6 months. I want to just apply this promotion to my current account, get billed a little less for a period of time and go on with life.

I noticed they took out 40 something dollars out of my account today. I called to cancel because I was told it would be 13 something a month for 3 months and it was 20 something then today they took 40 something out my account. I called to cancel and they told me that I wouldn't get a refund. Today's I feel like I should get a refund on since I joined but they weren't helpful at all and told me that I can still use it until like for a month. It's not what I want. I want a refund. Very poor service.

I just want my $40 back... That is a medical visit copay. I need to pay the doctors, not WW!

I've filed numerous complaints over a month ago about the nasty, obnoxious receptionist in Forest Hills, NY zip 11375 class. No one has ever gotten back to me. I went to a class on 2/9/19, just to visit. I first filed an email complaint on 2/9/19. I got a computer response. I called in a few more complaints. No one ever responded to to that either. Does anyone care about members? WW has certainly changed over the years. They hire despicable employees, and obviously no one is in charge to even have the courtesy to get back to a member!

So I had heard about Weight Watchers and signed up for a free trial. After having it for a few weeks I didn't like it and thought that I hadn't been losing any week and I was constantly hungry. So I canceled my account. I thought that was the end UNTIL a month later I was charged $20. I was very confused so I contacted customer service and they said that my account wouldn't be canceled until the 6-month plan is over and if I wanted it canceled now I would be charged $40!!! After being on the phone with them for 20 minutes they said I would have to pay $60!!! FOR AN ACCOUNT THAT I DONT USE!!! DO NOT SIGN UP FOR A FREE TRIAL! Customer services just kept saying that they couldn't do anything and I was left in tears.

I'm surprised that such a widely used international program is so backward in the technology department. Seems they can't or at least can't tell why it's not working, to simply email a member reminders. They say they need a second voucher to credit back your credit but in fact they don't use it when you get one. The phone calls for help are so lengthy and there's no emailing the company your complaints.

I signed up for the 3 mos + 1 free. You can’t cancel within 2 months or else you get charged an EARLY TERMINATION FEE. That means you only have one month in which to cancel! I did not know they did auto renewals and was charged at 4 am today. I called 6 hours later and they refused to offer me a refund, but tried to offer me another free month. I let them know I just wanted to be rid of this, and I did not want a free month. If you’re going to offer me a free month, why can you not just give me my refund as it’s an equal value? I’m assuming it is to trick people into parting with even more of their money... I canceled my account as that was all the woman from customer service could apparently do for me.

I signed up for 6 months, and knew within a week or so it wasn’t for me. I went online and cancelled. Or so I thought. I got a message when exiting that I could leave it as is until the end of whatever billing cycle we were in would finish. So no changes were to be made, I could use it till whatever date, and then it would be canceled. I found out yesterday that they’ve been billing me for 22.95 each month anyway. The person I spoke to yesterday said there was no record of me cancelling. And first she said my 6 months expires in March and then she said that automatic billing had set in after a certain point (6 months) expired. Sigh!!!

After writing this review, a representative from Weight Watchers contacted me and offered a full refund as a one-time courtesy. I am raising my review from one star to three. Thank you, WW.

I signed up for a three month program. Paid in full. After the three months were up I noticed just recently that my credit card had been charged 44.95 X 2 months. I never agreed to have an auto charge. I was never told this AND I NEVER signed that portion of the paperwork! I am a lifetime member from way back and I NEVER remember WW being like this. Please respond. I am very disappointed.

WW kept charging my PayPal account that I had caught. I cancelled in Dec 1 2108. Received confirmation email. Feb 2019 there is another charge. I called WW and requested a refund for that. The customer service kept insisting I had an agreement. I insisted I have an email that states otherwise. I asked for a supervisor, she told me she has to find one, she doesn't know where one is. I am appalled that WW continues to get away with stealing from people. Someone needs to put a stop to this!

Wondering why I'm already being charged given Holiday hype of low cost and free month. My advice to many of you - Call your credit card company that WW is charging. If you can provide support for WW overcharging, ask for a chargeback to WW. Your Credit Card Company can spend time fighting them and they will remove the charge(s) from your card. After reading so many negative comments, I anticipate I may end up doing this. I hope I don't have to, but the comments are very telling.

I, as many others, who have choices on the weight loss app we hope will assist us with our journey, had signed up for Weight Watchers last year and was not impressed, but I decided to try it again this year because I was offered a month free. I signed up for the 6-month plan, thinking that I was going to stick with this for the long haul. I have been on the program, FAITHFULLY, for a month and have not lost a pound yet! In fact, I GAINED 2 pounds!!! I was charged for the first month, that was supposed to be free and when I called to cancel, the first lady who answered the phone, I could not understand so I hung up and called back, hoping that I would get a different person on the phone that I could have an intelligent conversation with.

I found it extremely difficult to cancel my membership after one month. I spoke to representatives for over one half hour on 2/13/19, and not only did they not refund the money they had just taken out of my account, but they took out money for an additional month even though I had cancelled the membership. Electronic payments are probably not the best way to deal with Weight Watchers.

I, too, feel tricked into paying for an additional month after I purchased 3 months in November. I never saw anything stating I would automatically be billed after the 3 month period was over. So, maybe it was in the fine print. Is that really how this company wants to do business. In the past I have had great customer service when calling or emailing Weight Watchers. This week I spoke with someone who obviously was reading from a script and knew nothing of the company nor its product. She was not helpful nor personable at all. I received the same result from my written inquiry. In both cases, the representatives used poor grammar and language skills. Does anyone remember when you could talk to a customer service representative who actually talked to you, congratulated you on your successes and listened??

I am EXTREMELY disappointed in Weight Watchers. Deciding on what program to use, I signed up for Weight Watchers' free trial in August. I actually liked the program and paid for the more expensive subscription of $19.95 per month. In November, a special was received for Weight Watchers Online plus for $13.31. Awesome, I will sign up for the $13.31 for 3 months. I did this all under the SAME account. Life of course got busy for the last two months and to my dismay Weight Watchers has been charging me $19.95 and $13.31 each month.

About four weeks ago, I joined WW at work. The WW’s coach asked if there was anyone who did not have a Smart Phone. I said that I had a cell phone that was not smart. She said I could get the Smart Points online. I went to WW’s website, entered the numbers from my scratch off card, entered a user name and password. WW asked me for a credit card number which I did not enter. I didn’t realize I was required to enter a credit card when I just paid $132.60. The next week, the WW coach said I was required to enter a credit card even though I had already paid in full.

I signed up for WW because there was a special over the holidays to try the program for 6 months free. With so many free weight loss apps available, I decided to give WW a try because of this promotion. I like the program and planned to continue WW after the promotion ends but I was charged during the free trial and I was charged for more than the digital version which is what I have and what I selected. I have attempted to work with WW but I keep getting the same form letter from various Representatives saying the same thing. "We are unable to refund your money and that I will be charged a cancellation fee." I am very disappointed that they won't stand behind their offer and program and make this right. If they do I am sure to stay in this program.

My complaint is the same as the others. I enrolled in the 3 month program and never consented to the monthly program after it ended. I was charged in January 8, 2019 and just yesterday too. I called Weight Watchers this morning to cancel and to receive a credit for the 2 months that I was charged. Kevin, the rep said that he couldn’t refund me. In the past I was able to get a refund and so I didn’t understand why the policy change. I also sent an email and received an automatic reply on using a free month redemption. My workplace also already has Weight Watchers. I am deeply disappointed in Weight Watchers. The mission I thought was to help people live a more healthy life, not charge them unknowingly and also not give back a full refund. I will definitely complain to my workplace about Weight Watchers.

I signed up for Weight Watchers, first month free. I got on the Weight Watchers app from my phone to inquire on cancellation. I was looking for answers, would I be charged if I cancelled and if so how much. I followed through the cancel process and when asked if I wanted to submit the form, I chose ‘cancel’. I got online to inquire as well and sent an email then received an email stating if I don’t cancel my next month will be free. I checked my personal email (first email was through work) and saw an email that said I was cancelled and my account was charged. I finally called. And proceeded to receive the worst customer service I have ever experienced. The girl didn’t understand what I was saying and kept telling me there was nothing she could do.

This company is a complete scam! I have been reading reviews for about 20 minutes and not one has been a good review... Although some reviews have 3-4 stars even if the review is a negative one...seems a little fishy to me! I really wish I would have read these reviews before losing my hard earned money! I signed up for what I thought was a "free trial month" only to be told before the end of my so called "free trial" that I had signed up for 6 months (with the first month being "free") at approximately $45 per month after the "free month". I tried Weight Watchers about 20 years ago and had great results... This new plan sucks!

When I was cancelling my membership in Dec 2018, they offer me 2 free months to continue which I accepted but never used. THEN I RECEIVED THE FOLLOWING MESSAGE FROM WEIGHT WATCHERS... "We are so glad you decided to accept our offer and continue your journey with WW. We have successfully processed your free 2 months of membership. Your next billing due date is 2/13/2019. Please note that your account will remain active and will automatically renew until you contact us to cancel".

In early November 2018 I tried to cancel my subscription to Weight Watchers online. I was offered 2 months for free if I was interested and when I agreed, I was told online to cancel by today (February 6, 2019) to avoid being charged. I even wrote it in my diary to cancel by today. Today when I went to cancel my subscription online, I noticed that I was charged $44.95 yesterday (February 5, 2019). I called the live agent phone number and tried to explain to the agent the situation. She kept telling me that there was no 2 month offer online and then that I did not cancel by January 28, so that is why I was charged yesterday. It does not make any sense that they offer and give a date to cancel by & then charge before that date.

WW charged 64.95 to my credit card when the 20.00 fee and first month of 44.95 was free. When I saw this I called WW customer service and received the absolutely worst service or make that no service. I was lied to the first attempt, 2nd, 3rd attempts refused supervisor was told a call back would be made. I never got a callback. After much resistance I got a supervisor who canceled me but sent me to a level 2 who said there was nothing she could do. I am out my money. WW is actually a front for getting your credit card number. I was a fool for thinking this would actually help me. I will be contacting my bank. I want my refund please. WW is all about commandeering your credit card number than helping people lose weight. I want my refund.

Updated on 02/11/2019: This is a follow up to an earlier complaint about Weight Watchers and their practice of automatically renewing unsuspecting customers and stealing money directly from their accounts. After contacting customer service and filing a formal complaint, the company returned a month of what they stole...44.95 out of the 218 that they stole from my account was returned. I am unsatisfied with this result. STAY AWAY from weight watchers! You absolutely should not give them access to your account because they will continue to debit funds from your account long after you complete your initial membership. Untrustworthy and very difficult to get any results from repeated complaints!

I signed up for one month just to try it. Did not realize they were going to do the automatic billing, which why would they have me pick the one month. Anyway once I realized I was going to be charged I canceled. I canceled on the exact date I signed up but it was too late they said. So I’m charged for the next month that I’m not using. They won’t give me a refund. I felt like I was being scammed and that I was dum for not reading the fine print. $20 is not a lot for some but it’s a lot for me. That won’t get any more from me.

When I joined Weight Watchers for three months for and 1 month free. I called before the end of my last month renewal and asked what the price would be for the next 3 months, I hadn't been going, I was told $26.95 for 3 months. I get charged $44.95, I call customer service for them to credit me and get the runaround on hold forever. This is not right. They need to credit my account and train their people correct customer service.

I signed up for a monthly pass, which was fine. I realized a number of months later that the "chat" doesn't work - and didn't for months. I later tried to get in touch with someone over the phone. I called, was put on hold, waited for long periods of time - then got someone who had no idea about the program. This happened a couple of times.

Called today to cancel the automatic payment on my credit card and was told I missed the deadline by a few hours and would be charged for one more month. Thanks for the non-understanding and extension of a courtesy. As a long-time user of WW and someone trying to adjust to the program being geared to online, I didn't appreciate the lack of exception. I was told if I was pregnant, they would have reversed the charge. Can that be right?

I signed up for a monthly subscription through the WW app but I am still showing up as a free registered user with no access to the app. I have a confirmation of payment and have confirmation the money has been taken from my account. I have been trying for four days to get access to a subscription I paid for and no one “can” help me. They keep telling me to re-sign up, that I never paid, and keep trying to walk me through signing up instead of locating my payment. They then tried to pass the buck to iTunes support who can clearly see I paid when I called and that I should have no problem accessing the app. They then told me I need to call back WW support to gain access. For such a large corporation this is completely unacceptable. How is it that I can prove I paid, have the card I paid on and still no one be able to help me? I’m not even looking for a refund. I just want to be able to use the app I paid for.

I checked my bank account today to verify my payslip deposit and noticed that WW charged me $52, today. I immediately called CS # to cancel my subscription and get a refund. Although the woman on the phone said she cancelled my account, she would not refund my money. I did not wait a week or a month to request a refund, it was merely hours of the charge hitting my account. When I asked to speak with her manager or supervisor, I immediately got "they are unavailable right now." It took several requests for her to even put me on hold to check, then after several "not availables" the CS rep came back to tell me that her supervisor asked for my information to call me back. When I asked what the supervisor's name, she would not give it to me.

Have been on WW digital plan for about 4-5 mos and decided to cancel the subscription today (I'm no longer on a contract). The billing cycle started today, which means I got charged today. When you cancel online, they offer you a 'free month'. I called to get a refund for the month they JUST charged me, and no, I don't want a free month, I just want a refund (even if prorated, although again, the charge happened today).

I completed a 17 week course at my workplace. Payments were agreed to be taken out of my paycheck biweekly to cover the cost. Once the program ended though WW does not end your subscription. At the beginning you are asked to provide your CC or bank account info, and that is where you are tricked! Now that my workplace sessions are over WW has still been pulling money from my account. I have been told by customer service THERE IS NO WAY TO RECEIVE MY MONEY BACK! Granted it has been a few months, and I should have thoroughly checked my AUTO-PAYS from my account, but there is no way for me to get any money back? Not even the previous month? Before anyone signs up for this program through the workplace ask for someone from WW to fully go over payments, and when you should end your subscription. WW where you lose more money than weight. :(

I’ve used Weight Watchers off and on for the past 5 years to lose weight, and at one point even lost 20 lbs. The most recent time I joined, the only program offered was the Freestyle program. I actually GAINED weight. Foods like plain yogurt, that used to be approx. 5 points per small serving, are now zero. Or eggs, that had a significant point value, were now zero. So, I followed the new program, snacking and making meals using the “zero point” foods, and my weight didn’t budge, and actually went up. I will not be using Weight Watchers again until they give the option of using the old accountability system with real points, not “Freestyle”. Sad, because the old system worked! The new one does not.

First off if you only need to lose 10lbs the points didn't help me. Also once you sign up. They make it very difficult to cancel and NO REFUNDS. Once they have your credit card they keep charging. Their customer service sucks and they don't care if you are unhappy. Buyers beware. They will take your money if you decide not to do their program anymore.

I joined WW on a 3 month special. Keeping track of everything you eat didn’t work for me, by the end of the week I was already not entering what I have eaten. The meetings they have are a waste of time. Their food/snacks are plain. I had to wait 3 month to cancel. November and December are very busy months, In January I realized that WW has been charging me every month over $40 for the service. I called and wrote them asking for a reimbursement for the last two months. Be aware. They do not reimburse your money. That is how they make their business. They make you listen to a contract at the beginning, I think it was on the phone. Then you forget about it and they keep charging you full price. It is not right!

I called to cancel after 5 months. Was not informed of the correct cancellation fee and process. Charged 3 times what I was quoted. Called back twice for explanation. CS reps couldnt give me one. Asked for Manager callback. Manager never called back. Not a happy customer!!

Canceled my membership on November 19 and was emailed about my account being canceled with my membership ending on December 14. I saw a charge on my account again in January. I called up the company to report this billing error but was told a refund cannot be issued. I continued to tell him that I had proof for my account being canceled, but he continued to say the same thing over and over again about how a refund can not be issued. It was extremely frustrating to speak with the rep. I asked to speak with someone in management, but was kept on hold for way too long and at the end was told they have a high call volume. It seems from the reviews here this is a common problem.

No matter what length of program you sign up for, they will keep charging you monthly. There is no point in selecting the length of time on the program. Also, I had two other friends join (I regret that) in which I was supposed to get 2 additional months free which never happened. I just got off the phone with them and I have been charged 4 additional months. On top of that, they are very terse when you call and of course it’s not resolved. I put a stop payment on my card. I also see that this is happening to other people. Beware! Not only do they take your money but it eats up your time dealing with it!

I am so mad and I will never work with Weight Watchers again. I should've read all of the reviews on Consumer Affairs as this seems to be a pattern with the company which is a huge disappointment. YOU WILL GET A CALL SERVICE IN INDIA AND IT'S AWFUL!!! I was told in December my membership was cancelled and was assured I would no longer be charged for anything. Then surprise today, January 14th, I was billed again for $49.95. After TWO calls over 30 minutes each and a "supervisor" that I asked repeatedly for and was unavailable (I think they must be fake or a ghost), I was told no one could issue me a refund and that my membership would now be cancelled in February... another month - why would anyone want that? They just said sorry the representative in December misinformed me. A mistake on their part they weren't willing to correct and now I have to choke down $50 when I don't even have money for gas.

App is horrible for counting points daily - I purchased a plan and when I started using it, the app logged me out each time. When I tried to log back in, the app said the account is not recognized under my email. When I called customer service, the staff had me trouble shoot with them which took forever and basically told me it was my phone that was the problem. I asked for refund but was given an extension instead and told a refund was not possible. I gave it a try again hoping it was an isolated incident. The very next day the app logged me out and told me my account was not activated. I did not have the tolerance or the time to call back again. Then when my account was charged, I called and complained and asked for a refund. I was told that was not possible because the charge already went through. I even asked for a prorated amount. I really didn't care about the money, this was about a faulty product at this point.

Let me start by saying WW, like any other diet that you actually follow, does work. I have been a member for 35 years (achieved Lifetime status then backslid.) It is fairly easy to lose the weight, not so easy to keep it off. My problem with WW is that I joined in January 2018 for 6 months with the promise that if I lost 10 pounds in 2 months then would get 2 months free. I lost 20 pounds in 2 months but never got my 2 free months. When I asked about the 2 free months during this conversation, the rep said that I should have received a form when I signed up and when I lost the weight I should have brought it back in. I don't remember getting any form.

Called to cancel my pass because the three months are up. I was on the phone with a guy named Red. I was on the phone for over 34 mins. He could not get what I was wanting to do. I had to say over and over that I wanted to cancel my monthly pass. I asked for a manager 3 times and each time I was put on hold and then he would come back and say no one was available. He would not even give me a name of anyone to speak with. It was a very frustrating experience. I was able to go online and cancel my membership. However as I tried to explain to Red my monthly pass was taken out of my account this morning and no way would he refund my money. I do not think it is fair to keep my money when my monthly pass was canceled. Thank you.

I went to a meeting and signed back up for a 3 month subscription of online and meetings. I paid the WW rep, she walked me through the setup on the app. It took my payment a second time. She said there was nothing she could do and to contact the chat in app to resolve it. Three chat sessions of explaining the issue over and over, told nothing they could do, being transferred to billing and being disconnected all 3 times, I was told to call billing in the morning. Again nothing they could do, for me to contact iTunes for my refund. So now I’m fighting with iTunes for my money. I asked WW for a callback and although I had given my registration number before, she needs it to set up a new account and tells me I’ll have to start all over setting up the app and tracking my meals. This has been very time consuming and frustrating. I wanted to lose weight, not money and time and my enthusiasm and faith is gone.

I signed up with Weight Watchers' online service in March of last year. I decided within days that I did not want the service after all. I went online and cancelled my subscription. Today, Jan 9, 2019 I saw on my year end summary of my credit card that I have been billed $19.95 every month ($199.50) since last March for the subscription. I had no idea that I still had a subscription, have received no emails, no newsletters, nothing from WW this entire past year that would lead me to conclude my subscription had not been cancelled.

It's like pulling teeth on finding a way to contact them. They refer you to their "Help Site", which is an absolute joke. The app. is extremely unuser-friendly. And no help or way to find an answer to a question within the app. The scanning of barcodes is a great idea, but the usability of it is nonexistent. How do you scan a product and save it without tracking it????

It came to my attention after signing up my wife for a 3 month bundle plan that after it ran out WW kept charging her a monthly fee. She only used the plan for a month and never went back. I called to cancel the 3 month plan and was told there would be a fee. I said, "Fine. Let it run out then that's it, DON"T renew it," and left it at that. Come to find out they had been charging her for a monthly fee that was never authorized for 10 months. Called customer service and it took 30 mins. for the Rep to figure out half of what I was telling her. Being repeatedly put on hold, she finally canceled the account and told me because it was contract to renew (which was not authorized by me) that there would be no refund of unauthorized funds. I have also canceled my membership as well because of this and will advise everyone else to do the same. I will never use WW again.

Unless you’re computer expert, get grandchild to help you. I’ve been trying for hour and half to change my credit card. I called and also got help from Connect. Very difficult to walk someone through the steps to handle something like this. Still not done. Why can’t person on phone handle this?

I purchased a one year membership to WW. I wanted to make sure it did not renew as I can get everything I need using a free app on my phone. Andra not only could not help me she had no clue what to do. She would not let me talk to another person or speak to a supervisor to help me. She said my membership was canceled (it's not even over until the end of the month and I never canceled it). I was just trying to make sure it will not renew on its own as they have my credit card on file. Honestly I just experienced such horrible customer service and I will never buy anything again from them!

I'm more than extremely disappointed with Weight Watchers Online Program. I used it for 1 day and lost $19.95. There are no refunds or personal contacts when you cancel. They are only about getting money. The online program, for myself was terrible. There is so little information about how to use the program online. At least I found it extremely difficult. One my cell phone, I had to turn off the phone in order to get the back to the main Weight Watchers site. It's like they want the money, but is so afraid to give you the entire information to utilize what you paid for.

After much effort, I was able to get back into the site. Service is spotty for sure, but the program did work for me and I love my meetings. Still working on attune billing issues.

When joining Weight Watchers at work, paid by check and membership included 'online tools'. They required a credit card as well. What I didn't know is that LONG after my at work membership ended (and there was in fact no more Weight Watchers offered at my office), they billed my credit card repeatedly for $19.98/month supposedly for online tools. I never used the app (and never even logged in or even had the app on my phone) since 2017. My husband pays the bills and didn't notice. Called and asked to cancel and requested a refund since they never had my permission to charge me. Nothing. Still seeing it on my bill many months later, I called back, and lo and behold magically no record of my previous call and cancellation. They REFUSED to even credit me the partial month from my last billing. Would NEVER EVER do business with this company again.

On October 5, 2017 (Weight Watchers has it as 10/4/2017), I subscribed to the online subscription of Weight Watchers for $19.95. On December 7, 2017, I canceled. When a customer logs into the account and under your credentials, Weight Watchers conveniently doesn't provide the date when a customer cancels. Due to being meticulous, I documented when I subscribed and canceled. My cancellation coincides with the fact that they didn't charge me in January of 2018. Yet, starting in February of 2018, Weight Watchers without my permission and unbeknownst to me began billing again.

Every few years, I rejoin to lose a few pounds. I love the app and the program in general, but they pull the same fraudulent scheme every time I join. I always specifically choose a 6 month option that will not auto renew. The last three times I’ve joined, I’ve noticed months later they auto renewed anyway, without my permission. I call customer service and I’m always told they can refund the previous month but that’s it. This is such crap. I’ve been a regular customer for years and I’ve referred tons of people to the program. Charging me without consent is FRAUD. I’m still waiting for a response from the accounting team on this latest attempt.

I’ve always been pleased with WW customer service until now. Obviously customer service is being outsourced. The man I talked to had a thick accent I could barely understand and he was reading a script which didn’t help me at all. There is a lot of other talking in the background - very unprofessional. I was being charged for two memberships. One was through 2/26/19. He canceled both immediately but I’ve not received any reimbursement. Very frustrating. Not worth joining even though the program is good. Buy the books, follow the program but don’t join.

I was hospitalized at the end of July 2018 & mailed a note of cancellation the 1st week of August 2018 because I had no access to a computer. My husband just noticed we were still being fully charged the $44.95 since then. I called the 1-800 number & explained what happened. They only credited my account for 1 month. I have been a Weight Watchers member since 1998. I couldn't believe they have no compassion. I called back & still only one month. It would have been a really big help for a bigger credit. Guess Oprah needs my money more than me. Shame on Weight Watchers!!!

If you track points you will succeed. The only reason I didn’t give 5 stars I wish there was a way (maybe there is) to simply have a “free” day. For instance on Christmas Day I had no way of counting points and I already decided to just enjoy the day - sort of a day off.

I find the app very full of helpful information and easy to log daily food intake. The food list made available are useful when going to the grocery store for planning meals. The connect is great being able to see other peoples stories and how they have been successful in getting healthy.

I am older female who has been to WW several times before. (I won a trip to Illinois for a luncheon to meet Jean **). Needless to say this time is the last time as I can stay on track much easier, and still enjoy dining out and cooking at home. I have digestive issues and diabetes, and am hoping to put the diabetes into remission. There is a lot more general information, nutrition and mental helpers now than is the past. It seems as WW has evolved to a level of understanding the whole being, not just the help for us to lose weight. Losing weight is a side effect to being healthier.

I have been using WW off and on for around 2 1/2 years. I really liked the program before they “upgraded” the plan. The new and improved program is harder to use with less points. I understand there are now 0 point items but before I felt I had more flexibility. I have been struggling with the plan since the changes last year.

DO NOT USE WEIGHT WATCHERS. Philippines' call center that won't allow you to speak to a supervisor or contact a US Based call center. I don't even think they have a US HQ anymore. Account was inactivated 2 years ago and they refuse to "close" it. That means a hacker can sign onto your account and reactivate it. It also means that they have access to your personal info. They are skewing their member participation numbers with the number of accounts.

Please take care when first starting this diet. I used to be a member of WW in the past and decided to try again recently. The program has changed drastically--if you add up the average number of points given (I had around 23 daily), it only adds up to roughly 800 calories per day. I followed the diet roughly for a week and ended up with ketoacidosis. I do have health problems so perhaps this will not happen to everyone, but I just want to encourage members to listen to their own bodies and understand that this diet will NOT work for everyone and that essentially it is a VERY LOW CALORIE and LOW CARB diet: this combination, at least in some people, can cause very severe and even life-threatening health issues. No amount of weight loss is worth our lives.

My experience on WW online has been great. I like being accountable to myself for what I have eaten and sticking to my points. I like all the foods and activities to choose from too. I'm glad I made the choice to try WW.

The plan seems to work and the meetings I attend on Jamie Lane in Lincoln NE are inspiring. I'm losing weight if I stick to the plan but I do some backsliding at times and the weight loss stops during those times. All in all, I'm glad I joined.

I feel the new fitness points is less accurate because not all activities are of the same intensity. For example: I love Zumba, I do a 60 min session. I can no longer change the intensity. Not all 60 min are the same. Not even every session is the same. We should still be able to adjust that. 5 have resorted to not counting all my time as my fitness points are too high otherwise.

I was a lifetime Weight Watcher about 12 years ago and then gained weight so I refused to go back. Well 5 weeks ago I paid for 6 months. I have lost 8 lbs and my cholesterol which has been extremely high for years (330) is now 227. I am so excited. I love the app and I love WW.

Finally, Weight Watchers has REALLY gotten it right. The program has always been a success, but to me this is the best the program has ever been. The vast array of O point healthy, filling foods keep you on track more than ever. They keep you feeling full, satisfied and really almost make you forget about the urgency you initially started on the program strictly to lose weight. Feeling satisfied daily becomes primary and losing weight is just an added bonus.

They have done a great job revamping the program. However unless you are going to a Weight Watchers International location there are some issues with the app syncing with a franchisee locations. Super annoying to have to call repeatedly and manually enter info. Defeats the purpose of having a wins program if they do not record your wins.

I was excited to join the new and improved WW. I've been on WW several times but this new smart point system and tracking online is so much easier and user friendly. I started on 11/7 and have lost 13 pounds in 7 weeks. I love the free foods like chicken, fish, veggies and fruits.

In my opinion WELLNESS WORKS (Weight Watchers) is one of the best programs to help people eat healthy & lose weight. It provides you with the opportunity to follow the program if you want low carb, keto, or paleo food choices. It helps you if you have diabetes, heart healthy & food allergies. If you want to cheat, by eating sweets, pizza, pasta, & dining out, you can do it all by following WW & making the right food choices.

Never was I told I needed to eat within a point range. I wasted one week on too little points. It retarded my progress. Also I am sure WW sells food but I can't find any. You should also partner with restaurants.

I love going to session with Charity ** leading the discussions! She is terrific! She gives great advice and brings up great subjects to talk about! The women who also attend are funny and great support! Love going! Doctor is very happy with my progress too!

Nutritionally sound program. The idea of meeting support is great - I’ve been a member a long time. I DO NOT LIKE the psychobabble of the past few years - WW is not a therapy group and the leaders are not qualified therapists. We need more emphasis on how to actually DO the program, recipe ideas, practical ways to succeed. Less Oprah and celebrity cult, please. I like the emphasis on moving and exercise.

Wish that Weight Watchers would partner with Samsung health trackers. I don't like having to enter in Weight Watchers and fitbit and samsung health. Would like to be able to use Weight Watchers app and sync information for activity from samsung health. Meetings were too long and not very informative, not very relevant to my personal journey. Tended to be generic and personal to different social group and not like myself. Love the online version but feel it's a little too expensive.

I began WW 6 weeks ago. The Smart points System works for me. Since I only get 24 points, each point means something. I can ask myself if this food is worth the points. That has helped to keep me on track. This feels more like a life style change instead of a diet. The tracking helps me stay on track. Being able to sync my phone is also helpful. I have big plans over the next year and WW is going to help me reach my goals!!

I signed up for one month subscription plan at $19.95. Nowhere on the website did it indicated that I was signing up for a three month commitment. If it's a one month subscription how can I have signed up for three months? Nevertheless, after I decided that the program would not work for me and attempted to cancel, I was advised that I had signed up for three months. So now I am forced to pay for three months! Customer support is awful. Billing practices are dishonest and deceptive. I will never, ever, sign up with organization again!

I recently joined, and even more recently quit, Weight Watchers. I purchased a three month trial of studio plus digital as I felt I could best benefit from real community connections. I was very disappointed. First, the meetings have almost nothing to do with weight loss strategies other than reminding clients to use the app. They are basically group therapy sessions led by unlicensed counselors that incorporate elements of Alcoholics Anonymous while pushing WW products. At all the sessions I attended I felt that the goal was to create permanent dependency (and long term revenue) by emphasizing the need to keep coming to meetings even after achieving the desired loss of weight.

I initially joined in 2017 and lost 20 pounds with the smart points system. I quit in December 2017 (silly me) and gained it all back. I came back to WW since it’s the only program that’s ever worked for me, but the freestyle program has not been effective. I have held steady at my current weight, which, during the holidays, is no small task. While I love that the new program focuses on rewarding ‘whole’ foods, it just has not been as successful as the smart points program.

After paying a large introductory fee, buying their food, and being a loyal customer, I cancelled my Weight Watchers membership back in May 2018. To my surprise, they have continued to charge me $19.95 a month. When I called to dispute these charges and ask for my rightful refund, Weight Watchers (WW) claimed to have no record of my cancellation. I am beginning to question if this is fraud. I have begun a new mission to expose this scam and I think there are others who have had this experience and also want to expose WW for the pain they have caused.

When I started WW a month and 1/2 ago I was at the struggling to lose weight. Today I am 17lbs lighter because of WW. It’s not a diet and I’m never left starving. This program is amazing and so easy! WW changed my life!

I love the WW apt. The only problem I have is there are suppose to be stars by the food items and there is not. I find it easy to follow, for someone my age (70), it has been a good experience for me so far.

Weight Watchers used to be a reputable company. No more. In November, 2017, I joined online. It was for a six-month membership, that included meetings with weigh-ins, and use of the app. As far as the program was concerned, I wasn't impressed. Their new thing is the "flexibility" of their point system, which allows you to eat whatever you want, but within your daily point allowance. Perhaps this works for some people, but not for me. I need to be told what I can and cannot eat. But I gave it a chance, and did lose some weight.

I cancelled my services from the app in Novemeber 2018. I was billed once again in December called to let the cancellation department know I was accidentally billed for December. Was placed on hold for over 30 minutes. Told I could not ha e cancelled my account through the app. I asked if they would like me to send a picture of the cancellation tab in the app. Still told I could not get a refund by a supervisor. Called back once more to see if I could talk to a more reasonable person. On hold another 25 minutes. Still told no refund. I could not have possibly cancelled through the app. I told them I would be more than happy to send them the picture of the simple cancellation tab. Still said no and no refund.

It's pretty straightforward - WW WORKS. It's pretty easy to follow and it is the healthiest way to lose weight. Although I appreciate the point system, I would like to have the option to count calories instead which will translate better once I have reached my goal. Forty years ago I lost 20 lbs on WW and was promised a lifetime membership (I have my pin to prove it). Now they tell me that I had to weigh in every month since then. REALLY??? You do have to be kidding - right?

I signed up for a special rate for six months, stopped going and called them, they continued to bill me at a higher rate without authorization and refuse to refund me. They are more interested in selling their products and not concerned about weight loss. This is not my first time around with Weight Watchers, I have found the focus of the meetings to be all about changes in WW and the app and not about personal weight loss struggles and concerns. Meeting focus has gone from a feeling of belonging to a group that cared to a small screen on your phone and the onslaught of new products, childish incentives ignoring the very basic reasons of why folks use this program in the first place. If you want change bring in fresh instructors instead of misleading schemes and scams.

I have been to WW almost my whole life and yes this program works! It is not a diet it is a lifestyle and believe me I have tried many... I have 7 pounds to get to my goal weight. I will do this! Love, love this program...

Weight Watchers is absolutely amazing. Weight is always something that I have struggled with since I was in high school. This was a life changing experience. This has taught me that it is okay to eat what I want (in moderation). It has changed my everyday look at what I eat. Now that I have reached my goal weight, I am trying to see if I can lose a few extra pounds. This program is absolutely amazing and will always be a huge part of my life.

I am excited about the new WW!!! There’s a group of us supporting each other. My friend Tina ** got us all motivated to do it!!! I’m down 7lbs and looking forward to reaching my goal. I also love the mindfulness aspect with the addition of HeadSpace!!!

I have been overweight for about the past 25 years, and am currently working on losing about 110 pounds. WW has helped me in the past with teaching me how to eat better, and to watch what I eat and the portion size. I feel I am more determined now in this process, and have my mindset focused. If I don't accomplish this, my health and my way of living will continue to diminish. I am doing this and will accomplish this for me! But it will also help my children and my husband if I turn to healthier eating habits.

WW (formerly Weight Watchers) has been a great program for me to lose the weight I needed. I was able to undo some past hip and back pain problems and feel better able to move the way I want. WW has also given me some good guidelines for tracking and losing. The one complaint I have is the support for those who are maintaining is severely lacking. When I have reached Lifetime I felt like I was just thrown into the deep end without a life preserver. It would be nice to have some extra support and guidance for maintaining.

WW is, in my experience, the only program that encourages the participants to eat REAL food and offers recipes, online support, apps, real life coaches who have been successful working program. The community of online folks is a tremendous support. The meeting workshops are a "go to" for information and guidance during the journey. It's NOT just about dieting. It's all about getting healthy and feeling healthy. Although the primary focus for most is diet, it has evolved to much more of a whole mind & body experience. My only issue is the monthly cost for those on limited income can be a stretch. They do, however, offer special fees at times. When that happens, the cost is minimized and more affordable. I highly recommend WW.

You asked. I'm telling. But I'm not so sure you really want my opinion. After all, I'm not young, a millennial, a new mom, one who goes clubbing, which is the demographic I see WW is focusing on mostly these days. Hmmm, those aren't the folks I see packing the meetings in my local storefront. Where is your balance showing all types of members, on your ads, in your commercials, on your posters? Where is the cross section of all races, genders, Ages, yes I emphasize Ages?

I really enjoy tracking via WW app. Easy to navigate and its frequent updates are relevant. I especially enjoy the Connect feature, learning from others experiences. I also like the groups by age category and the 25lb group, I can identify with both groups which is encouraging.

I am losing weight on the program but disappointed in the website. There is nothing that shows starting weight as Appleseed to current weight & does not show how much lost! Also many Weight Watcher recipes and foods are not in the list of foods!?!? Maybe I am not using app correctly but only help I have found is online chat. Also nowhere to put in my personal goal.

I love the online experience. I tried workshops and that lasted 2-3 weeks. I either have to drive an hour each way or try and pray I get off work early to attend a workshop. The workshops (I tried 2) I attended were just ok. Honestly, the first one was further than I wanted to drive and the second I got zero out of. I say mostly and visited with my friend. I see all these women on Instagram talking about their amazing workshops and I’d love that experience. But, you really need to offer more on weekends or later at night without driving forever. So I’m back on digital only getting so much more from women on Instagram than I do anything else.

This is my second venture with WW and to me it’s about living right where you are but with healthy choices along the way! I so love the connect panel and the groups they’ve provided! I can’t wait to see the new me in the next year!

I canceled over a month ago online but I found out I was charged for $44.95 for another month. I called customer service and the customer representative named Myri and she said: "Unfortunately, I cannot get my refund even though it is for only one day." This is ridiculous. I noticed that other members who canceled online were getting the same problems. I will never go back to them again and never recommend anyone to them.

I canceled my membership after several months of paying for it and not using it. I canceled the day after I was charged. WW is refusing to refund my $20 measly dollars. They refuse to waive the agreement of no refunds after billing is charged. I was a loyal customer for 6 years, paying them thousands of dollars for their service. They make billions a year from consumers like myself but can't refund a simple $20 fee. It is absolutely ridiculous and I will never give them another cent of my hard earned money.

I cancelled my Weight Watchers online 9-13-2018. The cancellation policy stated I would be charged a one time cancellation fee of 39.95. Weight Watchers has continued to bill me for services I am not using. 19.95 per month for the last 3 months. They stated because I cancelled online instead of calling them that I had to pay for my entire contract. I will not use WW again because they do not stand by their cancellation polices. The service rep simply needed to refund me 20.00 to make this right.

After cancelling our subscription, they agreed but said they would give us one additional month free. We then realized they kept billing over the next few months. Upon us calling to complain, we were put on hold for an unreasonable length of time and were treated poorly. No refund... very poor & deceptional billing practice.

This is the second month in a row, that when my month is up, the app all of a sudden wants me to sign in with my password and user name. My credit card is on file. I've signed on for a continuous membership. I don't carry my password information around. This last time I was traveling. 4 days without being able to log or anything else. Very disruptive when you are trying to stay on track, especially with the holidays and all. Not happy that this happens!!

I am seriously overweight and have a cardiac issue. My doctor recommended Weight Watchers as the best way to lose weight sensibly. So far it is working well for me. I hope to lose up to 100 pounds. So far I have lost 20 pounds after my first 4 weeks. I feel fine with the point structure, the website to track the value of what I eat and the food options being normal. I plan on doing this program for a while.

WW is still relying on outdated scammy policies like charging a $65 cancellation fee even though I pay monthly. Also, I tried to change my plan to a different plan that would be better for me and my goals, and apparently they don't allow it. They only care about squeezing as much money out of their customers as possible. I know the program works for some but I've had no success after 6 months.

I just recently rejoined WW and so far I am happy with the experience. I find the studio meetings helpful and the freestyle program easy to follow. My leader is resourceful and other members in person and on Connect are very encouraging.

I’ve tried all diets possible, but WW is the only one I can eat normally without buying shakes or meals. I strive for making lifetime. I have found a coach that I believe can make that happen. I’ve contacted several friends telling them about this lifestyle, hopefully as they see the way I look & feel they’ll join too.

I was hesitant in the beginning but after researching WW I thought what the heck for the price, what do I have to lose, but hopefully a few pounds. Wow within about 6 weeks I lost 20 lbs. So so happy and the program is so easy to follow. I have to admit I fell off the wagon for my birthday and again for the Thanksgiving holiday but hey I'm back on the wagon again and don't feel too guilty. I have to admit the easiest part of the program is that I can eat pretty much about everything as long as I stay within my points. So super easy to follow. I already have two other people sign up and they too have lost weight. My favorite of Weight Watchers is the scanner. Love going grocery shopping with my WW scanner! I say try it. You won't regret it!

So my wife and I joined Weight Watchers on October 9, 2018. So far we are both losing weight and are happy with our results to this point. As of last Tuesday 11-20 my wife had lost over 10 lbs and myself over 20 lbs. We are both able to eat delicious food such as pizza, steak sandwiches, pasta with meatballs, and many more of our favorite foods. We both use the WW app and track all food and activities we do. We both would like to lose some more weight and we feel confident we will on the Weight Watchers easy to follow system.

I've been a member of WW previously -- over several years -- but have never been as comfortable with the program as I am now. Certainly I've lost weight in the past, but the current program seems to be easier for me to navigate. Use of the APP is a valuable asset when at home, in grocery stores, or in a restaurant. I feel I will have the greatest success in the next 6 months. Slow and easy is my motto, with a reward at the end!

I was a lifetime member of WW and maintained my weight from 2004 to 2013. But I stopped attending the meeting and that was when my weight increased. So I am back to a better program whichever is something I did not. Think was possible. I love the WW app and lots of free food. I have lost 4 lbs in 4 weeks but I feel better and clothes fit better already.

I've turned to WW anytime I've been overweight since 1996 and have always been a fan of the program, but this new Freestyle Plan is really the best ever. It's just sensible healthy eating habits that one can easily adhere to for life! I'm happy to be back on track again. I was developing some bad habits - mostly from using more oil in cooking than is necessary for delicious food. I love to cook and I'm modifying all my recipes based on WW principles and collecting them in a binder.

Let me first say, I'm a diehard WW supporter...until you introduced Freestyle. I've never been so frustrated in all my life! I lost over 90 lbs in college, life happened, joined half-heartedly a few times, but was on the way to Lifetime success in 2017. I was so excited. Then you introduced Freestyle. My weightless came to a grinding halt. The life-timers in my class, on average gained 10 lbs! Your inflexibility about offering what works for the "older contingent" is mind-blowingly frustrating to say the least. WE WANT THE OPTION!

Unwanted change in E-tools start pay date. Actually three phone calls. Talked to Kevin for forty five minutes, got disconnected. Called back, couldn’t reconnect w/ him & got a young lady. Trouble understanding due to accent. 15 to 20 minutes with no help. Call number three solve the problem in 5 to 10 minutes. I called the third time to quit but decided to give it one last try.

The online site is very comprehensive and good. However meetings are lacking, and vary greatly depending upon leader. Online meetings would be fantastic, as I have very limited time and traveling to them is difficult. Miss Oprah's "talks"... also, when tracking by foods, not always enough options are available. And finally, Fat-free is not nutritionally sound advice anymore. Thank you.

My daily points are incorrect. Called to fix problem. No solution. All people at centers unable to fix and were not helpful. My daily points 28 should be 23. This is third week. Problem still unresolved. This has been stressful and upsetting. I am not computer savvy and signed up at recommendation of your staff in Henderson Nev.

I joined WW online for the three-month trial period in January of 2018. I stopped going to the meetings in February and thought my membership expired in March. I discovered much to my dismay that I have been billed monthly through November of 2018. I told the people at the meetings that I was canceling and thought that would be it, but no I have been charged for 8 additional months. As I am a diabetic there were many 0 Point foods that I found that I could not eat without compromising my blood sugar dangerously. My doctor said it was not a healthy or realistic dietary plan. I am beyond angry, I feel swindled.

The app is amazing. An easy doable program allows you to eat real food and adapt to real life and real life situations. The app allows you to connect and get advice and ideas and recipes. Love this way of eating and it's a sustainable way of life.

I joined WW in Oct 2018. I have found it to be very helpful in assisting me in reaching my goal weight. The organization is very well organized. The employees conducting the workshops are well informed, enthusiastic and organized and hold the workshops to 30 minutes. I attend one in Kensington MD and Kelly ** is excellent. I really like the weekly recipe cards. They are printed on quality paper stock, in full color. I have a binder that I place them in for easy referral. Employees invite you to purchase the food products and give the participants information on what is available but do not aggressively "sell" them.

I love the diet and feel it is very healthy. However, I am not losing weight. When I ask for help I am told to use my bonus points. When I use them, I gain weight. Love the app, but am currently frustrated.

I joined WW after having contemplating the decision for quite some time. I’ve gained about 25 unwanted pounds in the past 3-4 years. A good friend told me of her 20lb loss in 3 months on the program. I was motivated to try myself. I feel that I could have used more information upon starting my “journey”. My progress is slow but I see improvement; so although I hoped I would lose more rapidly I don’t want to quit now. I’m taking it one day at a time.

After trying to eat paleo, low carb and all ways to not have to track what I’m eating, I came back to WW because it’s the only program I’ve had success with in the past. I didn’t like the way they calculated foods but the new system is so easy and follows much more realistic guidelines. The weight is falling off me and I don’t feel deprived at all!

I joined WW in March & I’m down over 40 pounds! Could I follow another plan & lose faster? Probably, but been there & done that only to gain it all back & then some. I may be losing at turtle speed, but I’m truly changing my lifestyle & my mindset with WW. My doctor is thrilled with my progress & I’m off my diabetic medicine! I feel so much better, look healthier & know I can keep going until I reach my goal!

There are a few tweaks to the app I would like to see. I would like to add multiple items at a time like MyFitnessPal. Only because there are certain things I eat everyday and it would be easier. Other than that I would like to have a coach check on once a week maybe.

WW, as it is now known, just keeps getting better and better. I have been a Lifetime Member for over 40 years. I have seen many changes throughout the years. My weight has fluctuated, but as soon as I felt it going up too much, I rejoined the program. I love 0 point foods. I try to eat them as much as possible. This time around, I want to get lower than my goal weight, and stay there.

I have been in WW for 8 1/2 years, I went to the doctor to get a good weight for my age. Lost 45 pounds in my first year. To be at goal doesn’t mean you will be there. We are still a human. I have had 2 surgery in the last 4 years. But since March I have been paying every week. At first I hated the new program, that is until I got on the app. Within 6 weeks I got back to goal. Would invite everyone to go on the app. If you follow it you will lose.

I have definitely lost weight on this program, but the reason it doesn’t get 5 stars is I could eat really bad foods up to 23 points and then eat fruits and veggies. I don’t think it teaches us how to be healthy, just how to be point-conscious.

When I joined Weight Watchers I was a little worried that maybe this would not work for me like the rest I have tried. But I have learned in the short amount of time it does work it not only helps you to lose the weight but also how to change your eating habits and still eat the food you want. You never go hungry. It teaches you to also learn a healthy life styles that isn't hard to do and the support that you receive from other people who are on it is AWESOME. They really do understand and will encourage you along the way to reach your goal. I am so glad I chose weight watchers for me and in the five weeks I've been on it I've lost 21.6 lbs. I have no regrets. I thank them for changing my lifestyle and helping me.

Started WW in mid October. Been following the points system and using the app and meetings for weigh ins. So far so good. I have been steadily losing 2-4 lbs a week! My husband started a week after me and is also pleased. Everything is easy to use and the people are great!!

The only thing I think that could change is when entering food, to have the option of selecting more than one item at a time. Other than that, I’ve lost around 45 lbs with the freestyle plan and I love it! Maintaining now.

I have been a lifetime member for years but since my weight crept up I recently decided to rejoin. When I signed up at the center early Nov 2018, I did not receive a membership agreement with the terms of the agreement or receipt. My understanding was 1 month free and 2 months at $38.28, which was in a past email. A few days later, I called WW customer service to confirm my membership terms, the agent was not helpful - couldn't confirm my membership terms and told me to go to the WW website for help.

I Lost 100 pounds in 2016. I lost 88 of that after joining WW. The best things about WW is the community of support you get from other members and the leader. WW holds you accountable and they give you tools for success. WW teaches you how to make smart food choices. It isn’t a fad diet like Atkins, Keto, etc. I am very happy with the program and my results through the life changes it has helped me achieve.

I love being on WW, I feel like the focus is definitely on weight loss but long term and healthy weight loss responsibly. My biggest complaint would be in regards to the center themselves. I am incredibly frustrated that the physical centers aren't all that compatible with the online tools and cell phone app. My experience has been with the center in Sterling Virginia where my center cannot scan my app to use my Monthly Pass... That seems really bad that it can't. I also am unable to meet at the times provided at my center on a consistent basis so I will weigh myself on the off weeks I can't go in.

After canceling my online plus studio membership via the app last June (2018), I discovered that WW was stilling billing me the $53/month. This was discovered when I decided to restart my membership but found that a) I already have an account and b) I have no active membership with WW. Well it can’t be both. To put it simply, the monthly dues continued to be deducted from my bank each month while my online access says I have no monthly plan. I was unable to weigh in at the meeting I attended because I wasn’t currently on a plan, according to what the app said.

I think it is hard to track your food online. I get so frustrated when I'm trying to track meals that I just slip it and go to Activities that is much easier. I think its very hard for people who are not use to using the computer.

Weight Watchers has always worked for me. Usually I do it for 2 to 3 months, lose a little weight, get tired of doing it and move on. This time I am really loving the Freestyle format. It seems to be working a lot better for me and I feel like I might actually be able to stick with it this time due to the increased flexibility. I do think it would be nice if people who did the app/online also got the little charms and also had a way to achieve lifetime status. I understand this would cost more, but not everybody can do the in-person meetings and I think it would be more motivational. Although, I do see there is a new Wins benefit program and I am excited to see how that works.

I love the App. It is easy and quick to use. I would not have any problems recommending it to anyone. I have had not had any problems with my goal. I do wish that the activity portion of the app had more options & recommendations.

Weight Watchers has helped me to learn new healthy habits that I can hold on to forever. The workshops also motivate me, especially when focused on helpful tips, constructive solutions to problems, and positive stories. The initial weight dropped easily. I have been struggling with the last ten pounds and hope to get more suggestions about how to stay the course and reach goal.

I have been on the program for 4 weeks and have lost 9 lbs. The whole plan has changed and are very few restrictions of what you can eat. I am very pleased with the program and my results. The recipies are very tasty and even snacks are allowed.

I LOVE the workshops! Weighed on Sun. 6:30 am. Always attended the Mon. noon workshop. Like the coach & members (small group). Had to change weigh in day to Thurs. 6:30am. Innocently told Mon. coach I weigh on Thurs. It became a group discussion that WW rules dictate I can no longer attend Mon. workshop. I am actually a valued member of that workshop & 3 people told me they are upset I cannot attend. Called NYC headquarters HAVE NOT HEARD FROM THEM. I WAS actually recruiting for WW. Lost 19 lbs. in 8 weeks. Still like the Mon. coach, she is going by the rules. I see Laura at the Thurs. am workshop. So few people go to more than 1 workshop per week. I just do not see why I am disinvited. I am not a nuisance & ONLY share positive tips. Plus it is a small group. I love WW so much that my feelings are hurt. Found an open bowling group to fill the Mon. time slot. Thank you.