Weight Watchers Reviews

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About WW (Weight Watchers)

Formerly known as Weight Watchers, WW sells memberships that include online tracking, in-person meetings and one-on-one personal coaching. The app helps you track food intake and activity, find recipes, join local meetings and locate support within the online community. It also offers SmartPoints and FitPoints programs to help dieters stay on track.

Pros
  • SmartPoints Budget System
  • Digital WW app tracks progress
  • Personal support
Cons
  • In-person aid not always available
  • Most meals must be prepared at home

WW (Weight Watchers) Reviews

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    Page 10 Reviews 1440 - 1640
    Verified purchase

    Reviewed May 28, 2018

    After 5 weeks, I'm down 14 pounds. This is my return to WW. I was a lifetime member who gained back some of my weight. After trying to lose it on my own, I came back to WW. The new plan is MUCH easier to follow.

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    Reviewed May 28, 2018

    I had a good experience and lost about 20 pounds until you changed the system. I eat too much with all the free point foods. If I had any self control, I wouldn't be on weight watchers. I wish you would change back. I am ready to cancel again.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Donna. We truly apologize for any frustrations you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed May 28, 2018

    I really like that you use regular food and not the pre-packaged or powdered drinks for meals. It is a program you can live with for life. The meetings help you to be more accountable and stick to the program. I would highly recommend this to anyone who has tried weight loss diets and have had no success.

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    Verified purchase

    Reviewed May 28, 2018

    I attend the meetings in Lyndhurst NJ because the ladies & the speaker, Pat, are truly concerned about you and your weight loss. It's probably the third time I've gone and have attempted to lose weight, lack of weight loss has nothing to do with them, God knows they try to motivate me. Maybe this time will be the charm. If it does happen it's because of them.

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    Verified purchase

    Reviewed May 28, 2018

    It took a while for me to figure out how it all worked. (I did not ask for help, though it was offered.) Now I find it easy, am amazed at all the information that's available, and the feedback is encouraging. It's the first time in years that I've been this successful at losing weight (1 lb/wk), even though I take ** daily.

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    Verified purchase

    Reviewed May 28, 2018

    I have slowly gained weight over the past few years and two years ago, was placed on insulin for my type 2 diabetes. Once I started insulin, I gained 20 lbs. I have struggled to get that weight off and searched for a solution. My friend started WW and was having success, so I tried it. The first week I lost 3.5 lbs and could tell this program was simple enough for me to stay on track. I have cut my insulin intake by half and started walking 3 to 4 miles a day. I am down 15lbs in two months and feel wonderful! I'm not too far from my goal weight and know it will happen soon. Thank you for this great program and support. I am forever grateful!

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    Verified purchase

    Reviewed May 28, 2018

    I do not like the new plan. My weight loss has not been good on this plan compared to previous plans. I’ve had my worst results ever on this plan compared to every plan I’ve been on since 2000. I would like to see a change back to one of the older plans.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us, Dawn. We take your feedback very seriously. We are going to forward your feedback on to the appropriate team for review and consideration. If you need any assistance please do not hesitate to reach out to us! Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed May 28, 2018

    I have been on Weight Watchers a few times. Each time I lost weight, and each time I fell off of the wagon as it were. This time I am more committed to changing my life and with the help of Weight Watchers I am going to do it. The Freestyle program is very easy to use and allows you to be creative with your meals to stay within your points. There are so many 0 point foods that you can't go wrong. The app is a great resource and helps you to stay focused. You can track your foods instantly and even create and add foods, meals and recipes that are not listed. Using the Connect section of the app keeps you in touch with other members for support, suggestions and even some non weight related stories. Connect reminds you that you are not alone. The app has other great features, like recipes, motivational tips, and even a section that helps you track your activity and exercise.

    I not only use the app I attend weekly meetings. Having a face to face meeting with the leader and other members helps keep me accountable and really brings to home that I am not the only one who is struggling with weight loss. Being able to talk about daily issues with other people in real time instead of waiting for a response on the app gives me faster accessibility to suggestions to handle a specific situation. Weight Watchers wants you to succeed and they give you all the tools you need to do it. Weight Watchers is a great way to start and maintain my new lifestyle.

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    Verified purchase
    Staff

    Reviewed May 28, 2018

    I belong to the 7:30 WW Group at Chapel Hill in Akron. I've been connected off and on to WW since 1975 and have had countless leaders and Leah is by far the best! Our group is supportive, honest, funny and such a great community and a huge part of that is the spirit that Leah shares with us each week.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    It's so great to hear you enjoy your meetings and meeting Leader, Anne. We will pass this on to the appropriate teams for review. We are so happy to have you as a dedicated Weight Watchers member and we wish you the best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase
    Staff

    Reviewed May 28, 2018

    This is not the first time I have tried to lose weight. This IS the first time I prayed and gave my struggle to the Lord before I started. I surrendered to Him in the beginning, September 9, and when I joined September 10, I felt completely different. I knew I would succeed, I didn't know how long it would take, I didn't care, what I knew without a shadow of a doubt, is that I would succeed. Every single week since that start date, I have lost something, maintained from the previous week, or slightly went up. I'm OK with whatever the scale says each week, because I stay on the program and know I will get there since I am committed. It takes my body a little bit to process, and I am patient, mainly because I have God's favor on my weight loss journey. This is my new lifestyle, and I love how I am beginning to look and feel.

    As of yesterday, I am down 63 lbs. I have never lost that much weight and although I have more to go, I am over halfway there. This program is utterly life changing and the only way you fail is if you quit. I also know overeating is an addiction, like any other addiction, and for me, on September 9, I hit rock bottom and gave it to God, completely. My faith is so strong and I now know He can break the chains of addiction for anyone. He has done this for me and deserves all the glory. I have never done this before in my life, and the only difference is I am armed with His strength.

    My friends and family are so amazed at my commitment. They tell me I have inspired them too, and that means so much to me. When my weight got out of control was when my husband began his addiction and battle with pain killers and muscle relaxers. He struggled for 10 years with that horrible addiction, and passed away from an overdose in 2001. For 10 years before until now, which is about 25-26 years, I used food to comfort myself. I felt like it didn't matter and I didn't want to be in a relationship anyway, so I would have an extra brownie or cookie whenever I wanted. I became addicted to fast food too.

    So you see, I am letting go of much more than weight, I am letting go of all that pain I lived with for all those years. I think that's what my family is so happy about too. I am changing from the inside out. My new personal goal is to become a Lifetime Member and I know I will get there. God Bless you all on your journey. My heart goes out to each of you. Stay strong and commit to the program. Pray and ask God's help - He will be there for your too. I know it.

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    Verified purchase

    Reviewed May 28, 2018

    I have always struggled with eating issues. Now that I’m older, I found I have put on over a 100 extra pounds from not eating healthily and bad choices. I like Weight Watchers because it teaches portion control and making healthy choices. I have joined in the last but often have had to drop out due to money issues but want to stay a member this time. I do better when I attend the meetings and am actively trying to make better eating choices and be more active.

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    Verified purchase
    Staff

    Reviewed May 28, 2018

    I began my journey with Weight Watchers the end of January 2018. It wasn't my first trip down Weight Watcher Lane. I know it works. And it worked for me again! The leadership at the meetings was exceptional, the discreteness of the staff when weighing in was appreciative. The program itself works wonders. It is easy to stick to. And the rewards are awesome! I have so far lost 17.6 lb. I have one 1.8 to go.

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    Verified purchase

    Reviewed May 28, 2018

    I’ve done the smart points, points plus and a few other WW programs. By far the freestyle has been the best! I’m doing great on it and would highly recommend it to anyone. I love the versatility in this plan.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    It's so great to hear you are enjoying Freestyle, Maria! Congrats on your success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed May 28, 2018

    My husband and I have been on this journey together and it has been amazing! A week after my father-in-law's funeral and my husband finding out he was going to need ACL repair surgery we joined Weight Watchers together. As of today our 19th week, I am down 25 lbs and he is down 40 lbs. Weight Watchers has helped us create more time together. We now grocery shop, plan, prep and prepare meals together. Thank you Weight Watchers!

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    Verified purchase
    Online & AppStaff

    Reviewed May 28, 2018

    Love my leader, Heidi in Hadley, MA. The group is very supportive and friendly. The app drives me a little crazy sometimes. It could use some streamlining. I love the Freestyle plan, and I love 0-point foods!

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    Verified purchase

    Reviewed May 28, 2018

    I’m on this diet three weeks now. I’m following to the tee. At least I believe so. I am always under on my points. I am just not losing any weight. I am only maintaining. I need help. I love the concept. Friends I know have lost.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Helping you on your weight loss journey is so important to us, John. One of our Resolution Team Specialists will reach out to you shortly in hopes of helping you. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed May 28, 2018

    Very happy with the program. Have done WW before. It’s much easier, lots of 0 points. Love the online program that tracks your daily points. Also really like the ability to scan products in the market before buying. I’m losing slowly, lost 10 pounds in two months. I’m never hungry.

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    Verified purchase

    Reviewed May 28, 2018

    I’ve been very happy with my experience with Weight Watchers. The only complaint I have is that I believe my first name and last name are flipped in the records. I’m addressed as ** rather than my first name Colleen. May I request that this be corrected.

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    Verified purchase
    PriceOnline & App

    Reviewed May 27, 2018

    I like the point system (vs calorie counting), but find the data collection in the app and scanner to be very lacking, especially for a relatively expensive service. I expected to be able to see fat more detail - daily protein, sugar, fat consumed, etc.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate you for taking the time to leave your feedback, Sunny. We will forward your review on to the appropriate team for review. If you have any further questions or concerns please do not hesitate to reach out. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed May 27, 2018

    I love the flexibility and ease of the program. It really couldn’t be any easier with the app. I have joined WW probably 15 times over the last 38 yrs and this is the best program by far. It teaches you the way to make wise choices without having to think too hard and is easily carried on throughout your life to make you healthier.

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    Verified purchase

    Reviewed May 27, 2018

    I have struggled with my weight all my life. My brother and I were lucky enough to be selected to go on the NBC show "The Biggest Loser" and we actually won the show. However going home I struggled like many other people that lose weight and fight now have to fight this urge to eat like before. Having this war with food day in and day out, was taking a toll on my waistline and I was in danger of returning to the old me. My wife bought a membership with WW and we started to follow the its regimen. We have seen awesome results and are super excited to see where we can end up.

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    Verified purchase
    Staff

    Reviewed May 27, 2018

    I have really enjoyed my weekly meetings in Venice FL with Peg. She had been very inspirational to me. Her meetings are fun and very informative. I have lost 24 lbs since Jan. and I am committed to keeping my lifestyle forever. I still have at least 25 more lbs to lose but l feel confident that I will accomplish my goals. I love the freestyle program!

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    Verified purchase
    Online & App

    Reviewed May 27, 2018

    I do Weight Watchers online. It is the very best “diet” I have ever done and I’ve done them all. I highly recommend this to anyone who wants to lose weight. I’m a very picky eater and this fits my life. I can eat the things I like and still lose weight. The app allows me to make the choices I want. I’ve lost 15 pounds in 2 months and feel fantastic.

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    Verified purchase

    Reviewed May 27, 2018

    As a full time working mother, I find the WW app to be so helpful in staying within my points for the day! I am able to scan items and monitor everything I am eating. Love the freestyle and flexibility!

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    Verified purchase

    Reviewed May 27, 2018

    Weight Watchers is saving my life. Every pound loss is making me healthier. Safe and easy weight loss plan which I can follow for life. Weekly classes are teaching me a better way to live my best life. Sharing with other members makes me feel like I'm not alone in my journey. Half way to goal!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are so proud of your health and mindset, Judy! You will be at goal in no time!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed May 27, 2018

    Not sure this program is working as described. I am tracking everything I eat and have only lost 4 pounds in 7 weeks. I stay within guidelines. Am not sure why I have not seen better results. I will stick with program further to give it my best shot.

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    Verified purchase

    Reviewed May 27, 2018

    I truly love my Weight Watchers meetings especially my leader. Weight loss is never easy especially with a chronic illness. With this plan I feel like I can succeed. The community support has been vital to my success thus far. There is always someone willing to offer advice and support.

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    Price

    Reviewed May 25, 2018

    Just spent an hour on the phone with two customer service people. Their automatic renewal is apparently so automatic that they don't even send notice that they are going to charge you and give you a chance to either cancel or re-authorize, and it overdrew my bank account just enough so that I got hit with an overdraft fee, for which Weight Watchers disclaims any responsibility. I had to spend about 20 minutes trying to get the first rep, Donna, to understand the situation, and then was on hold for about 30 minutes, after which Laurie ** told me there was no recourse for me at all and kept quoting their automatic renewal policy to me without any explanation for why I didn't even get a notice I was about to be charged.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with your account, Bridget. A representative will reach out to you privately to discuss this issue with you.

    - Weight Watchers Resolution Team -

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer Service

    Reviewed May 25, 2018

    I believe I am being over charged. When I signed up for online only it should be 3.00 plus a week and I'm getting charged 5.00 a week. I have emailed WW twice and no response. I would hate to cancel for I believe I signed up for 6 months.

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    Customer ServiceOnline & AppStaff

    Reviewed May 23, 2018

    Very frustrated with the app and with the response from Technical Support. The problem is that in my WW app the Rollover options for points disappeared. Contacted, by phone and e-mail, at least 7 supposedly Technical Support people who gave me exactly the same instructions: delete, reload, etc. Tried to tell them that the problem was not at my end, but at their end, that the app was not working. Even gave username and password to the "technical" person, who went into my account and verified that in fact the Rollover option didn't appear in my app.

    Finally with many apologies I was told that the problem would be reported and soon solved. After more than a month still waiting and getting more frustrated. My phone is an iPhone 6S. My husband who has a Samsung Galaxy S8, that is with Android operating system, using my username and password, loaded the app in his phone and got exactly the same result, that is, Rollover option didn't show up. Terrible technical support.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We greatly apologize you weren't able to be assisted with the problem you're experiencing with your app. A specialist will contact you privately to assist with this issue.

    - Weight Watchers Resolution Team -

    Resolved outside ConsumerAffairs
    Staff

    Reviewed May 23, 2018

    I've been doing WW for years & do NOT like the new Freestyle Points system! The daily allowed SmartPoints dropped significantly & we were given lots of "free" foods that could be incorporated into our daily intake. I am a LifeTime WW & only have to maintain my weight. With the free foods we are given the guideline to only eat until satisfied. 99.9% of us that are WW members did not join because we were good at only eating until we are satisfied. Free foods are not truly free & believe it or not you can gain weight eating those foods!

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    Staff

    Reviewed May 18, 2018

    Our meeting closed at the Fairport Senior Center because of a lack of a leader. There was a leader available but they chose not to ask her. They combined our meeting with a meeting in Mentor, Ohio and we have found that the lack of enough chairs, the people at the meeting treating us as if we should not be there as we are the Fairport people and they are the ones that have been at the Mentor meeting all along so they should have first preference at the meeting, seats being saved, has now been a very difficult transition to try and combine the two meetings. I would think Weight Watchers would try and help with this very difficult situation and keep looking for a leader that would make this a better transition for both the Mentor and Fairport participants. As we know the Mentor group is very angry because we are there and nothing is being done to help with this problem.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us regarding your Meeting experience, Christine. A member of our Resolution Team will reach out to you shortly to provide you with a resolution. We look forward to speaking with you further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed May 16, 2018

    I have done Weight Watchers in the past and I was very successful in losing weight. I was so excited to start again and was curious about the Freestyle program. Whelp, it stinks. I have not lost weight. I have been making healthier choices and logging everything. I am very disappointed.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experience with our Weight Watchers Freestyle program, Anne. We truly apologize for any frustrations you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase
    Online & App

    Reviewed May 16, 2018

    Occasionally the app will freeze or take 10-20 seconds to “think” about switching the page. Seems to be happening more frequently recently. Also: I would like a better way to save your recipes. Possibly a designated spot that can be organized in alphabetical or category order.

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    Verified purchase

    Reviewed May 15, 2018

    I have been using the Weight Watchers freeform diet via the WW app and I have been steadily losing weight, the healthy way. I've lost 10 lbs in 5 weeks. My only gripe, is sometimes when using the scanner, the information put in by others is inaccurate, making the points incorrect. :(

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    Verified purchase
    Online & App

    Reviewed May 15, 2018

    I have been completely upset with WW since introducing the new program. I lost 40 pounds previously thanks to WW and was enthralled with the system and the app. I felt so empowered. Since the update I have gained back 8 pounds. Not happy. Why did you have to change what was working. At least give me the option to use the older system.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Lawrence. We truly apologize for any frustrations or inconveniences you've had with your weight loss success and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    - Weight Watchers Resolution Team -

    Verified purchase
    Staff

    Reviewed May 15, 2018

    My Meeting Leader is Patty **. We meet at 8 am on Saturdays. She is the most amazing leader, so upbeat, cherry, and supportive of everyone. How can I not want to attend her meetings and so far in 4 weeks I’ve lost almost 16 lbs. I’ve been to WW before, twice, but this new program is so easy I’m loving it.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Shirley, we're delighted to hear you enjoy your meetings with Patty! Thank you so much for taking the time to share your positive experience on Freestyle with us! We wish you continued success on your weight loss journey!

    - Weight Watchers Resolution Team

    Reviewed May 15, 2018

    I have been a member for many years. I loved Points Plus and also Smart Points but I am struggling with FreeStyle. I just don't seem to have control like I did on the other plans. I wish they would go back to Smart Points.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Cathy. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    - Weight Watchers Resolution Team -

    Verified purchase
    Online & App

    Reviewed May 15, 2018

    I think you should add more restaurants depending on where the client lives and registers. It makes no sense that the majority of restaurants are in another state and not where I live, it's pointless and does me no good. I also do not think the app is as user friendly as it once was. Also I have yet to find a spot for different types of cuisines, Chinese, American, Columbian, etc.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We take your feedback very seriously, Mary. We will forward your feedback on to the appropriate team for review and consideration. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase
    Price

    Reviewed May 15, 2018

    My experience has been wonderful; however, the cost of my monthly subscription is too much and will have to quit soon. Very sad that it is almost 50 bucks a month and grocery bill has doubled. Getting healthy is so expensive.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy to hear you're enjoying your weight loss journey, Elizabeth! A specialist will reach out to you privately regarding your account. We're happy to help you!

    - Weight Watchers Resolution Team -

    Verified purchase
    Staff

    Reviewed May 15, 2018

    The women who run and lead our Fairbanks/North Pole Weight Watchers groups are awesome. I have been lifetime for years and credit the great team here in Alaska. I appreciate their personal care of us. I hope we get back to having our own Weight Watchers meeting place as we now meet in a church cafe.

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    Verified purchase
    Staff

    Reviewed May 14, 2018

    I am very disappointed in the WW current program. I was also disappointed with the meetings at the location I attended. I attended same location at different times with different leaders, but none were helpful. I found that each meeting had members that seem to “know it all” and just run the meeting. I was cut off from asking questions on more than one occasion. The leaders did not seem interested in correcting the members running the meeting. I’m not sure why they attend regular meetings since they “know it all” anyway. Not helpful or welcoming.

    The Freestyle program could use some teaching as to what is appropriate portions throughout the day along with more explanations about healthy ways to use your points. I really thought I would be learning a flexible program that I would adopt as my lifestyle for eating. Instead, I gained a pound, lost a pound on and off for 5 weeks. Nobody offered any support. I have cancelled my membership. It’s very sad as I used this program 14 years ago and was successful at losing 60 pounds and keeping it off for many years. I'm at a loss for words, but it is just not worth my time to attend a support group that does not provide support.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Marie, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program as well as your meeting location. We truly apologize for any frustrations or inconveniences you've had, and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Marie.

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed May 14, 2018

    Even though my schedule is hectic and I attend many business meetings, lunches and dinners, I have been able to lose or at least keep my weight the same each week. The phone app is great while shopping. Items can be put back on the shelf and alternatives discovered. Plain yogurt is an excellent example. One has 6 points per cup and the other is 0 points. They are produced by the same company. As my schedule is so hectic, I don't have time for meetings and am only doing the online program. Thank you for offering this!

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    Verified purchase

    Reviewed May 14, 2018

    I've only been on the plan for two weeks, but it's been pretty effortless, at least so far. I'm not hungry and the food I'm eating is tasty. "Connect" for a few minutes in the morning gives me a little boost of enthusiasm to carry me through for the day. I'm not giving 5 stars because I think the phone app could use some improvement. I find it a little confusing.

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    Verified purchase
    Online & App

    Reviewed May 14, 2018

    I cannot seem to get my NEW FitBit device to sync with the new WW app on my iPhone 7+. I've contacted WW chat and have not received any valuable input to correct this. Every single day I must manually input my steps. Even though I have eliminated my former FitBit device and added the new one, the WW app continues to show my last sync as Mon, Jul 11, 2016 9:29 PM. Ugh... If not for this frustration I would rate WW 5 stars.

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    Verified purchase

    Reviewed May 14, 2018

    I've tried everything, I mean everything, to lose weight, when I stumbled on WW having a sale on the registration fees for their online-only community (something I didn't know that you had) and I went for it. I needed help, and I needed something to help me organize my eating, and make me more aware of why, after not eating much, I wasn't losing. Well, that's because I was eating all the wrong foods. I now know that I can still eat less food, but when I eat the RIGHT foods, I will lose weight. I love the online points tracker! However, the only thing that needs to happen is we need a place to let you know when there are foods we are eating that are not on the list and that we want to add so we know what the points value is.

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    Verified purchase

    Reviewed May 14, 2018

    Nothing compares to this Weight Watchers app!! It's the easiest, quickest way (and safest way) to lose weight. It gives me motivation and the ease of it is incredible!! I actually have fun planning meals and figuring out my points... Highly recommended!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    It's so great to hear you are enjoying the Weight Watchers mobile app, Kristen! Thank you for taking the time to let us know how we're doing!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed May 14, 2018

    I love the program! Only been a member for 3 weeks and I am already seeing results. The WW app is great but there is a change I would like to see happen with it. When you enter in your own recipes it would be awesome if you could copy a URL and paste it in there instead of having to put each individual item in, one at a time.

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    Reviewed May 14, 2018

    I am on the online Weight Watchers only but it is a great, easy to use. The diet is working for me and I like the plan. I have had no problems with the program. There is online support available and an online community you can be as involved as you want with sharing the weight loss journey. I would tell anyone that the plan is healthy and easy to use.

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    Reviewed May 14, 2018

    Awesome program. Could use more assistance with working out and what to eat to stay within daily points and yet have enough energy from fuel for heavy exercise. I chatted with a representative but just ran out of time to be transferred. Maybe I can find more information if I log on a computer and not just a smartphone.

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    Response from WW (Weight Watchers)

    We are happy to hear you are enjoying Freestyle, Brandi. If you ever need assistance you can always reach out to us here, by email at customerservice@weightwatchers.com, or by phone at 800-651-6000, Monday-Friday 8am-1am, Saturday & Sunday 8am-11pm ET. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

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    Customer ServiceStaff

    Reviewed May 14, 2018

    I called due to an issue with rejoining WW, and wanting to keep the info from my original account. The rep had difficulty understanding what I wanted. I asked to be transferred to customer service in the U.S. and was told none existed. Three phone calls later, I was told it could not be done. If I didn't know the program worked (I lost 125 lbs 10 years ago), I would not continue. I think it's great that WW is a global company, but it should allow for access to a customer service rep in the country in which the member is calling from, or at the very least, the ability to call someone stateside.

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    Response from WW (Weight Watchers)

    Kathryn, we sincerely apologize for your experience when you called to reactivate your account. A resolution specialist will reach out to you privately to discuss your concerns.

    - Weight Watchers Resolution Team -

    Insufficient response received
    Verified purchase
    Online & App

    Reviewed May 14, 2018

    I have been on the WW Freestyle program since late March and have lost about 11 pounds. I feel like if I would have been diligent the entire time, I would have lost more. The program is easy to follow and the app is easy to use. I am online only and feel as though the support through Connect is helpful.

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    Customer ServiceStaff

    Reviewed May 14, 2018

    Been a member of WW on and off for many, many years... most successful meetings are groups of 25- and under, you become friends and are able to communicate with each other. Presently there are approx 40 or more attending meetings takes forever to get everyone weighed in then our leader is busy trying to catch up with weigh ins should be conversing with members sitting waiting.

    Meetings almost always start a little late, and with so many people trying to respond to questions or remarks most people don't get a chance to share experiences, which has always been a helpful tool. Leader trying to get more chairs brought into room took up several min of time... smaller groups would take care of this and give a greater choice of meeting times. Please and thank you in advance of any help on our group. I attend the Tuesday morning at best western in Caldwell, Idaho. WW is the most successful program available and I don't want to get discouraged again. Thanks again.

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    Response from WW (Weight Watchers)

    Thank you for your feedback regarding your meeting location, Luella. We will contact you privately so we may assist you with more meeting times at this meeting location. We wish you our best!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed May 14, 2018

    I am not losing weight as quickly as I expected. I have completed three weeks and have barely lost 3 pounds. Having successfully lost weight on the previous programs, I miss having better access to meetings. Although still available at WW centers, times and locations are not convenient for me. I miss having more local and community based meetings where you actually get weighed in and discuss progress, struggles, success stories and ideas with other people. I feel it was the personal experience that helped make it more successful and more enjoyable. I do online because I like to track but I probably will not renew when my first 3 months are up. MAKE WW A PERSONAL EXPERIENCE AGAIN!!!

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    Response from WW (Weight Watchers)

    Catrina, thank you for taking the time to provide your feedback to us regarding your experience with your weight loss journey, and we would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase
    Online & App

    Reviewed May 14, 2018

    I joined 4 weeks ago today, on April 16th. Didn't have much hope, because I am in my mid 50s and thought that losing weight was going to be too difficult. Didn't feel like I had the will power to stop eating bad foods or the energy to exercise like I would need to. My 1st day, I weighed in at 266 lbs. I downloaded the app and started using it immediately. I also started walking everyday. Trying to make sure I got in at least 10,000 steps per day and usually half of those or a little more would come in the evening, because I sit at a desk every day. However after the 1st week, I lost 7.5 lbs and after the 2nd another 6.5 lbs. Only lost 2 lbs. the next week, because of my niece's wedding and I didn't control myself for a couple of days. And last week another 6 lbs. I have used the app everyday, for every meal even when I went over a couple of days. And after 4 weeks I have lost 22 lbs. I am very excited and motivated to continue.

    This morning I changed my daily goal on steps to 12,000 and I am feeling great. What has surprised me is how often I don't even use all my points. Only twice have I used my extra allotments and most of the time I have built up an extra 3-4 points per day that are left over. So, my advise would be to go for it and see how you do. My clothes feel great and I am going to have to buy some more soon. I feel great! And not to go rogue on you here, but my desire for sexual activity with my wife has risen tremendously. Much like it has been most of my life until I got so big. My goal is to come off my blood pressure medicine, reach at least 220 or maybe even lighter, feel great as I grow older and just enjoy life again! I have some distance to go, but now I believe with all my heart, I can get there and I owe a great deal of my success to Weight Watchers. The app is an awesome tool. Very easy to use.

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    Reviewed May 14, 2018

    This plan works for me! I love the community. They are so supportive. The cost for 3 month is pretty good but the month to month cost becomes too much at times. When life becomes crazy I then step away from WW for a while until I am able to re-join again.

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    Reviewed May 14, 2018

    I understand the new point system and the simplicity of more free foods. However. I much prefer the older previous system. ALSO I would rather be able to just enter a point value on the mobile app instead of having to look up a food item.

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    Response from WW (Weight Watchers)

    Thank you for providing your feedback regarding the Weight Watchers Freestyle plan, Barbara. A representative will contact you privately to help you with adding items to the app. We're here to help!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed May 14, 2018

    My experience with the Weight Watchers online is way different than the other packages. Yes the freestyle also my freedom to eat but I do need groups and more of a push to have self control. It's easy to not be faithful to your diet. I would like to do the meetings but I can't even afford that. I can barely afford this plan. I wish there were meal plans, more recipes, and more motivation. More exercising tips!

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    Response from WW (Weight Watchers)

    Thank you for your feedback regarding your weight loss journey with the Weight Watchers Freestyle plan, Kandice. A representative will contact you privately to assist you with your suggestions.

    - Weight Watchers Resolution Team -

    No response received
    Staff

    Reviewed May 14, 2018

    I had tremendous success with the old program on Weight Watchers, the Points Plus program. As soon as the Freestyle program changed it is terrible. I cannot lose the weight and do not enjoy this at all. On the other hand, it is ridiculous that they changed the entire app with no way of allowing customers to go back to the old program. If you are going to make such a drastic change like that, and since we are all still paying, aren't you going to give people the option to do the old program if we want??? Wouldn't that make sense?? So ridiculous!!! I am trying by myself to go back to the old program, going very old school, which I should not have to do. All in all, very disappointed in the new program and the way that Weight Watchers is no help in giving us the option to do the old program. If you want to keep customers I suggest that you figure out a new way to get the old program back or you are going to start losing a lot of people.

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    Response from WW (Weight Watchers)

    Mollie, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed May 14, 2018

    I left weight watchers because I wasn’t getting anything out of the meetings. I felt like the motivator was not very motivating. I wanted to go to another location but it was not convenient for me. I felt like I was paying for nothing but a weigh in.

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    Response from WW (Weight Watchers)

    We're so sorry to hear about your experience at the meetings you attended, Cindy. A representative will reach out to you privately to assist you.

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase
    Online & App

    Reviewed May 14, 2018

    This program is easy to follow. However progress has been slow. In 12 weeks. I've lost 12 pounds. Also, I find that I am very constipated. I may have to add some good fat back into my diet. The app is awesome.

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    Reviewed May 14, 2018

    I have had the best experience and recommend Weight Watchers all the time. I have the best support through the meeting. I look forward to going and even though I hit lifetime I will continue to go and support my peeps!!! ❤️

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    This is so great to hear, Melissa! Thank you for recommending Weight Watchers and best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed May 14, 2018

    I have done Weight Watchers in the past and had amazing results. This time around I working on my last 7lb. It's the hardest pounds to lose and doing it alone wasn't working. In 3 weeks I have not lost anything!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your recent experience with your weight loss journey, Holly. A representative will reach out to you privately with tips to help. We wish you our best, Holly!

    - Weight Watchers Resolution Team -

    Verified purchase
    Staff

    Reviewed May 14, 2018

    Well my lifestyle is stressful and one of servitude. I'm a work in progress... One thing though I love this WW program. I attend meetings and afterwards a light workout- keeping it real. Surrounded by positive things and people. It's worth the effort. Wishing you great progress.

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    Reviewed May 14, 2018

    The Weight Watchers app is great. It’s easy to use and the list of foods is huge. It’s easy to add your own food and create recipes. You can save meals and edit any of the recipes on the app. The desktop version needs improvement. I couldn’t find the point value of a croissant.

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    Reviewed May 14, 2018

    I love the WW program and have been successful losing weight in the past on the program. I’m having a much harder time losing this time... lots of factors contribute to my turtle status. Trying my hardest to become fit at 55!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're happy to hear about your past weight loss success with Weight Watchers. Susan. A representative will reach out to you privately with tips to help you with your journey using Freestyle.

    - Weight Watchers Resolution Team -

    Verified purchase
    Staff

    Reviewed May 14, 2018

    Our Leaders are excellent and are knowledgeable and they make the meetings fun. I don’t want to miss a meeting because of Debra and the Saturday morning leader. I really like Freestyle as it has helped me not to have to track so much.

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    Online & App

    Reviewed May 13, 2018

    I was so successful with smartpoints and really am struggling with Freestyle. I miss the help with portioning. I also wish the app encouraged hydration. I’ve lost 21lbs and have been on a plateau since may 2017. Hopefully I’ll get it together soon.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Denise, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    - Weight Watchers Resolution Team -

    Verified purchase

    Reviewed May 13, 2018

    I found this is really easy to follow and I like that it is realistic. When I say that I mean that it acknowledges that we are all human and everyone is not the same size. WW makes you feel if you fall off one day it is not the end of the world. You just make up with your points.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    This is so great to hear, Glenda! Thank you for taking the time to let us know how we're doing! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed May 13, 2018

    I was having problems walking my dog without having to deal with severe pain in my knees. The doctor kept telling me to exercise and lose weight. Easier said than done. My sister had huge success and lost 140+ pounds so I had a model and goal. You don't lose it overnight but a steady trend of loss is the best. Now I exercise at the gym 3 days a week, riding the stationery bike 5 miles and treadmill 1.5 miles. The other days I walk 4 miles. All this with no pain. My doctor besides being amazed took me off 5 different medications I was on.

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    Reviewed May 13, 2018

    I joined Weight Watchers 15 years ago and lost 25 pounds. I felt really good about myself but found it hard to maintain. I was always hungry. I was losing too much weight and when I started trying not to lose, I gained it all back plus some. This time I started weigher more than I did before but with the new program I feel like I have more control in choosing foods that I enjoy. I'm not a big vegetable lover so being able to eat eggs, fish, and chicken for 0 points really interested me. I've lost 8 pounds in 3 weeks and feel like this is very do-able. I'm not hungry and I get satisfied faster so I can say no to the high point foods because I can choose something else that I like and will make me feel satisfied. Way to go Weight Watchers.

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    Reviewed May 13, 2018

    Lost 12 pounds. I have had a good time. I am thankful the meetings are here because I need that accountability. I need to know that I have to weigh in. It helps me stay on track. I don’t think I am losing weight as fast as I did on the other eating plan. Probably eating too many zero point foods. Not sure. But pretty good overall.

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    Online & App

    Reviewed May 13, 2018

    The program is much easier to follow than previous ones and the app is a great feature. I am always using it when I shop for groceries to get the point count so I can make an educated purchase! It also helps me track my daily points so I know what I have for meal planning. My leader is also inspiring.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for sharing, Laurie! We are so happy to hear you are enjoying Weight Watchers! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed May 13, 2018

    I see Weight Watchers as a lifelong tool. It basically trains you to think about what and how much you are eating. It stops the mindless eating. The fact that I lost 4 lbs by just cutting down a few foods was amazing. I will add them back on occasion and in smaller amounts. I don’t feel that any food is off limits just have to be mindful of how much.

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    Reviewed May 13, 2018

    I asked to cancel this. No response. Always hungry. Increased veggies still hungry. Lots of problems with app on my Fire and too hard to do on phone. Ok on iPad but mine doesn’t work. No additional points for exercise. I had a free program that I did better with.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so sorry to hear about your experience, Carol. A representative will reach out to you privately to assist you with your concerns.

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed May 13, 2018

    I've been on WW Freestyle program about 3 weeks now, following the new point system. Been losing 1-2 lbs a week. Slow & steady. Hoping to eventually meet my goal. I've been using the recipes from the website and joined a few Facebook groups for support.

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    Customer ServiceStaff

    Reviewed May 13, 2018

    Online support great, Weight Watchers is amazing. The leader Friday afternoon is great, is very supportive and inspirational. Where I have an issue is one meeting I went to 3 weeks ago my second week at this location, the leader was absent and some older blonde curly haired lady lead the meeting. She made her way around the room and was talking. She happen to stand near me and make the comment of “who wears jeans to weight in day Is brave” and then started laughing, as well as the other people in the room laughed.

    For one this isn’t my first time at weight watchers and I know there is no dress code to weight in. Other people, were wearing denim capris. So to call me out while looking at me and make a rude remark. And then laugh is unacceptable. I have gone to weight in and not stay for the meetings. I will be moving meeting locations, as weight loss is an emotional journey, I’m not gonna let some old bitty ruin my weight loss journey while making herself feel better poking fun at me. Everyone at that location is great minus her.

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    Reviewed May 13, 2018

    I have lost 85 pounds granted the last 35 and very slow but it’s not about the quickness of the program. It’s truly about the change in my lifestyle. Every day I feel more confident of being who I am and I haven’t changed who I am throughout this process. I just make better choices. I still have five more pounds for my Weight Watchers goal and 15 from my personal goal but this program knows I will make it.

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    Reviewed May 13, 2018

    I have been in and out of Weight Watchers for many years with no success. I seen friends do very well on this new program, so I went back. I love it. It’s simple and pretty easy to follow, and I see results??? I would highly recommend this new plan???

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    Customer Service

    Reviewed May 12, 2018

    I had been a long time fan of Weight Watchers and found their program to be effective for me and my weight loss goals. I canceled my membership due to frequent issues with overcharges to my account. I was promised refunds only to still be waiting for "my refund" 6 months later. Seems like there is no good communication between departments as to who is supposed to be doing what. I had resubscribed again through work and again am in the same boat of overcharges. Somehow my employee discount got missed again and I am once again being overcharged (same issue last year).

    Last operator I spoke to that was supposed to help me resolve matter just was came across very rude. I was already getting frustrated after being on the phone for a while holding with someone else was trying to figure out my account. As I was trying to explain, yet again, the overcharges the phone went dead. Not sure if I was hung up on or what happened but I was disconnected after being on the phone forever. I'll give the operator the benefit of the doubt that it was an accidental disconnect, but I'm just through dealing with overcharges and WW not having a clear process in place to resolve these billing matters.

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    Response from WW (Weight Watchers)

    We're so sorry to hear about the problems you've experienced with your account, Elvia. A specialist will reach out to you privately to assist you with this matter.

    - Weight Watchers Resolution Team -

    Resolved outside ConsumerAffairs
    Customer ServiceSales & MarketingOnline & App

    Reviewed May 7, 2018

    When I signed up for the Weight Watchers online application, they double billed for four months. When I finally reached their customer satisfaction department they agreed to refund me for the double billed account and cancel my real account for the month of April and refund for that month as well. Seven communications later, I have not received what they agreed to. Their customer service is also outsourced to Some foreign country and there is a communication gap. All they keep repeating is that they have refunded me, contrary to what PayPal shows. Now they are telling me to take it up with PayPal. They have great scam going on.

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    Response from WW (Weight Watchers)

    We would love to provide you with a resolution and ensure we have provided you with the most accurate information, Denise. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    Insufficient response received
    Rick increased rating by 4 stars.
    Price
    After a positive interaction with WW (Weight Watchers), Rick increased their star rating on May 9, 2018.

    Updated review: May 9, 2018

    Weightwatchers helped me through my frustration and made things right. Will definitely return as a member if the old program becomes available again.

    Original Review: May 6, 2018

    Lost almost 40 pounds on the old program before they changed it to the stupid, confusing freestyle program. I decided to get back on WW after going from 200 back up to 215 over the holidays, but can’t seem to lose a single pound on the new program. The best part about it? They want 40 freaking dollars just for me to cancel it after one month! Went from 42 to 33 points and they basically say, “Eat a bunch of zero-point foods every single day or have fun starving while laying in bed at night.” 99% fat free ground turkey is zero points but some brands cost almost $10 per pound. What makes you think everyone can afford something that insanely expensive just for a meal or two?

    People who prefer not to eat the tasteless foods from your zero-point list shouldn’t be punished by having their points taken away. Your app doesn’t even provide a way around it so please don’t BS your customers by telling them to just follow their old plans. Tons of point foods now show up as zero so they have no way of knowing the value and they aren’t able to see what their new balance would have been after losing weight on the old plan. They have the nerve to tell people they can still eat, what they want. HAHAHAHA. Yeah maybe a bite of what they want opposed to a nice little portion with the old program. The new program sucks, sucks, sucks and I’m OUTRAGED that I’m forced to stay on it another two months or pay $40 termination fee. I may have to take this to the BBB.

    Honestly, I would prefer a refund because this program is a complete waste of time and energy. I was right when warning people not to buy too much into the hype because the people with platforms posting and blogging about how wonderful it is are getting paid by Weight Watchers. Time to see what else is out there. Weight Watchers obviously changed the program to make more money on slower weight loss and sometimes weight gains.

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    Response from WW (Weight Watchers)

    Rick, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Rick.

    - Weight Watchers Resolution Team -

    Verified purchase

    Reviewed May 5, 2018

    I am starting my 3rd month on the new WW Freestyle program. I’m finding it easy to and effective in losing weight. Unlike most diets, I find this program doable for a lifelong journey. Which means lifelong change and weight control! I have already lost 18 pounds! Thanks for coming up with a program I can live with!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so delighted to hear about your weight loss success with our Weight Watchers Freestyle plan, Rhonda! We wish you continued success on your journey!

    - Weight Watchers Resolution Team -

    Verified purchase

    Reviewed May 4, 2018

    The new Freestyle Program is the easiest Weight Watchers program I have ever done. I AM NOT HUNGRY! And I am losing just as fast as I did before. I can actually see myself keeping the weight off this time. I am determined to see my goal through, not to! 20 more pounds to GOAL WEIGHT!!!

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    Reviewed May 4, 2018

    I started WW on February 28, 2018 and have lost every week except the last one. My highest loss is 20 pounds and I will quickly return to that after I let a weekend trip raise my numbers. Weight Watchers is the only thing I've ever done that makes sense. You're feeding your body with foods you like that are good for you. I love my zero foods and the low point foods I put with them. I am Happy.

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    Staff

    Reviewed May 4, 2018

    I recently rejoined Weight Watchers, but I have a very important reason I need to pay as I go rather than purchase the monthly unlimited pass. With that being said, I am paying more by doing the pay as I go method than the unlimited pass, why am I not allowed access to the online tools? That is a very important component of weight loss for me, but I am being denied that due to my paying at every meeting. I'm a member just like everyone else and want to achieve my goals just like everyone else, but because I do not want my husband to know I am attending, I feel as if I'm being punished.

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    Response from WW (Weight Watchers)

    We would love to discuss this further, Ruth. Our Resolution Specialist will reach out to you privately.

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed May 4, 2018

    I really enjoy this new program. It’s fairly easy to follow. I love the app because it’s easy to track. I haven’t missed a day in almost 8 weeks. An improvement I’d love to see if in the restaurant portion. It would be nice to either list by category or alphabetical. Right now there is absolutely no rhyme or reason. A salad can be followed by a breakfast sandwich, followed by a burger, then a condiment. It’s very challenging to search for items if you don’t list search for them exactly as they’re listed.

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    Reviewed May 3, 2018

    I did WW about 10 years ago after the birth of my 4th child and was successful in meeting my weight loss goals. I expected the same result this time. But the new WW allows too many free points and really restricts carbs which makes it hard to lose weight when I have just 15 pounds to lose (instead of 100). I don't see how this can be called Freestyle because it is very restricting for someone like me. If I consumed eggs, chicken, or bananas then I didn't lose weight (or gained). They just have too many calories. I will never recommend WW to anyone and will never do it again.

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    Response from WW (Weight Watchers)

    Allison, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Allison.

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed May 2, 2018

    I had put on more pounds than I care to admit to. And since I hate dieting and exercise, I just kept gaining! I started on Weight Watchers, and I was able to lose pounds right away! I seem to have hit a little bit of a plateau, but I do know it is possible to get this weight off!

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    Reviewed May 2, 2018

    I've been more pleased with WW. I'm so happy that a co worker encouraged me to join. This has been the best thing I have done for myself in a long time. Down 15 pounds in first month. Won't stop here. Thanks Weight Watchers.

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    Customer Service

    Reviewed May 2, 2018

    I use my computer most of the time. I like reading other posts, and being able to respond to a post I have read. Will there be a time that I could make a post on my computer? I really like Weight Watchers meetings, and online mostly. Plus I do use my android cell sometimes.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We greatly appreciate your feedback regarding creating posts on Connect from your computer, Joyce. At the present time, this is only available through our app. We will pass your feedback to the appropriate team as we work to provide the best experience for our members. We wish you our best, Joyce!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase
    Customer Service

    Reviewed May 1, 2018

    With every journey you hope you only have to make the hard ones once. In my case the first time is now a second time. I had lost 100 lbs using the Weight Watchers online program and upon meeting my goal I was greatly discouraged by the lack of acknowledgement and support from Weight Watchers due to the fact I was doing it online only. I had no invitation to attend a meeting and begin my journey towards lifetime or even any communication with Weight Watchers to congratulate me on my achievement. From that point on I gave up and decided I accomplished it and that was it. I then proceeded to gain 100 lbs back.

    Now almost 2 years later I am trying the journey again but with the idea that even though I am paying for the service and I am using Weight Watchers for my journey it is up to me what I do when I reach the end of the journey. This time I will be the one to congratulate myself and make sure I recognize my own achievements. It is my responsibility to be the one to take my results and hold onto them and maintain the good feeling of simply meeting my goal. I can do this!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to discuss this further with you, Kellie. A member of our Resolution Team will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Reviewed May 1, 2018

    Always had good success with WW but had problem with them charging my card way too far in advance like 3 months. I have been told they have corrected this issue now. I started back and have lost 5.6 lbs first week so doing great. Hope it continues.

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    Reviewed May 1, 2018

    I became a Lifetime WW member way back in 1985 and actually worked for the Oklahoma franchise of Weight Watchers for years. I have joined several times since but failed to reach back down to my goal weight. While successful I failed to stick with it long enough to reach an advised weight. I joined this time for my health and my feeling of well-being. I was totally out of control in the area of my eating and with the health concerns that I had and my age I felt it was time to get back to what I know works.

    I have been amazed by the new Freestyle program. I am not hungry -generally - and in the event I am then I have options available to me. I am totally enjoying the "Connect" aspect and have enjoyed seeing the success of others and to receive encouragement in kind. I have completed my first month on program and tracked all of my food intake for a solid month! That is unbelievable and I am so excited to have the tools and the motivation healthier weight this year. I am so happy that I swallowed my pride and decided to try the new program. It is a heart-healthy way of eating and the 'push' to consume non-processed foods.

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    Response from WW (Weight Watchers)

    We're so delighted to have you back in our Weight Watchers family, Karla! Thank you so much for sharing your feedback regarding your journey on the Freestyle plan. We wish you continued success!

    - Weight Watchers Resolution Team -

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    Reviewed May 1, 2018

    WW has been very helpful to me and I have had good success with it. A couple of suggestions that would enhance my experiences: 1) add the functionality of mobile Connect to the desktop version of Connect; 2) make it possible to contact a friend on Connect.

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    Reviewed May 1, 2018

    I find it very user unfriendly. I downloaded phone app as requested and found about the only thing I am able to do is track my food and weight. I am very unsatisfied with the whole experience wishing I had never signed up. At 68 years old I can do this without paying a monthly fee and have tracked my intake for years. If I could cancel and get my fee refunded I would do it in a heartbeat.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with Weight Watchers, Nancy. A representative will reach out to you privately to offer assistance.

    - Weight Watchers Resolution Team -

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    Reviewed April 30, 2018

    I was highly successful with the smart points program, as was my husband. We both lost 20 lbs and kept it off... as soon as the program changed, we put on weight... and now we are struggling to lose the 10lbs we gained, with NO, Zero, success. I hate the new system. I went from 30 daily points to 23. That is a huge difference for me. I will not renew the app when this period is over, sorry. You need to go back to smart points

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    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Joanne.

    - Weight Watchers Resolution Team -

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    Reviewed April 30, 2018

    I started WW five weeks ago. I need to lose 138 pounds. So far I am down 20. Of all the diet programs I have been on in the last 20 years, this is the only one that I feel I can live with for the rest of my life. I love the flexibility the plan offers. I have not felt deprived at all. The Connect network, in addition to the meetings, is so inspiring and supportive. Highly recommend this program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy to hear about your success with the Freestyle plan, Mary Ann! We wish you continued success on your weight loss journey!

    Weight Watchers Resolution Team

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    Customer ServiceStaff

    Reviewed April 30, 2018

    My son in law had just started and he helped me understand the program. He helped set me up on my phone and showed me how it works. I cannot be more happy that I joined Weight Watchers. I have tried many other diets and none worked for me. In five weeks I just about met my goal. The only problem I have is that I have not been able to figure out how to contact weight watchers about using an air fryer to make foods.

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    Staff

    Reviewed April 30, 2018

    I love Weight Watchers. It is the only thing I do that doesn't feel like I am on a diet. Because in fact, it is not a diet! It is truly just teaching me how to eat right! My meeting leader makes the meetings really enjoyable. She is amazing.

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    Reviewed April 30, 2018

    Since I depend upon someone to drive me to a meeting, I began Weight Watchers on my iPhone. I’m a Lifetime member & navigating through WW website was easy to follow. After joining I lost 10 pounds. I continue to follow WW, love the connect group too.

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    Reviewed April 30, 2018

    I was a member of WW in the 1970's when you had to eat fish 5 times a week and liver once a week. While I made goal and became a lifetime member, it was not a program that I could stay with as a young working mother. The current program is so easy and flexible. I feel like this is something I can live with forever. Kudos to WW for all of the changes.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy you're enjoying the flexibility of the Freestyle plan, Penny! We wish you great success on your weight loss journey!

    - Weight Watchers Resolution Team -

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    Online & App

    Reviewed April 30, 2018

    The Weight Watchers Freestyle program works for me. I am losing weight gradually. I love the app for the most part, however, it would be a huge benefit if we could sort search results in points from low to high to learn the lowest point items from a search without scrolling and scrolling. All the scrolling is a huge time-waster, especially with restaurant results.

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    Reviewed April 30, 2018

    One of my friends was using online Weight Watchers to lose some weight and she recommended that I try it. My boyfriend and I both joined at the same time in March. We found it easy and fun to track our food. We check some foods when we go out to eat before we order them. It gives us the guidelines we need and we have both had good results. I have lost 12 pounds so far and he has lost 10 pounds. We also committed to working out 3 times a week at our fitness center. His son is getting married in July and we both wanted to be at our best for that joyful event.

    My goal is 15 pounds and my boyfriend's is 20 pounds. We both love the zero point list. I could not have been as successful with the weight loss without it. It is guilt free eating and you don't have to starve yourself if you use all your points early in your day. We have already agreed to renew with W.W. to help us maintain our goal weight once we get there. We both have more energy and feel so much better. We love Weight Watchers!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so delighted to hear of you and your boyfriend's weight loss success so far! We wish you both continued success and hope you enjoy the wedding!

    - Weight Watchers Resolution Team -

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    Online & AppStaff

    Reviewed April 30, 2018

    After a lengthy absence from Weight Watchers I am very glad to find nearby meetings. The leader is very good and helpful. I do not have a SmartPhone... but my computer is doing the job. The WW website is awesome! Kudos to the people who set that up! Love being able to key in most of our eating out restaurants and one keyword to find exactly what I need to choose and track. Going on the 200 choices for zero points has been very challenging. At my age (77) I find too many fruits and veggies (even cooked) have been very difficult for my digestive system! Also I have to satisfy my meat loving 80 year old husband, who is not into tofu, Greek yogurt, spicy food and unusual ingredients.

    The WW recipes are not friendly to us. It doesn't work for him having too much chicken/turkey breast; not having his beef and pork. And since we both have high cholesterol... we both have to watch our egg count! Honestly, it was easier for me to be under my 1st WW program with just lower Smart Points. That enabled me to keep to our usual menus and still lose weight. Not sure how long I can do this new Freestyle program with my "tummy" issues. Sure wish I'd kept more of my old WW Weeklies, calculator and books.

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    Reviewed April 30, 2018

    I have reconnected with Weight Watchers recently through the website and app. I have been pleased with both. Both are easy to navigate and hold a good amount of useful information. I find the recipes to be wonderful and they give me so many great options. I would and have recommended Weight Watchers to friends. Weight Watchers has made me feel secure in choosing them for my journey back to good health.

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    Reviewed April 30, 2018

    Overall I think this program is great. I purchased the mocha sweetener and noticed it wasn’t made with real sugar. I was disappointed because I am losing weight in a healthy and I refuse to put that in my body.

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    Customer ServiceStaff

    Reviewed April 30, 2018

    Debbie is a fantastic meeting leader! She is the only leader in Stillwater, Ok that got me to come back to Weight Watchers. I had previously quit because of feeling like I was being judged at the scale by other WW staff. Debbie is upbeat, helpful and even gave out her cell phone #! She works several meetings around Stillwater, I don't know how she does it.

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    Reviewed April 30, 2018

    So far it's been great. Only been 2 weeks so can't comment on long term success. Easy to do, losing weight, can eat a lot of things. Miss my favorites but it's nice to save up and eat them on Sundays. Some things don't make sense as far as points (11 oz of olive oil spray is 0 points? Yes real olive oil. But 1 tsp of olive oil is 1 point.) Overall am happy and plan to continue.

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    Reviewed April 30, 2018

    This is my second go-round with WW. I first joined prior to quitting smoking (I had quit many times but always went back to it when I gained weight). I lost 30 pounds on WW and vowed not to look at my weight until I had quit smoking for at least a year. During the following 8-ish years, I've tried so many diets to no avail. I'm now back on WW with 50 pounds to lose and at the end of my 4th week, I've lost 6 pounds and am very pleased. Thanks you WW!!!

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    Staff

    Reviewed April 30, 2018

    The Freestyle option is working for me like no other. I also love the Connect option, especially if I have a problem. The other Connect people were there for me during my time of need. I would suggest the new Weight Watchers program to anyone looking for help losing weight.

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    Price

    Reviewed April 30, 2018

    Freestyle is an incredible program and the online tools are truly great! My only frustration comes with the monthly price for online only customers. Why not make WW more accessible by lowering the price? This would improve, not only customer retention, but welcome even more clientele.

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    Online & AppStaff

    Reviewed April 30, 2018

    Love the dialog and Carla at the Northbrook, Il location is excellent. Very motivating even though she told me about smoothies and how to calculate them. You learn so much at the meetings. Love the app. I never walk into the store without it so I can scan the bar codes. If the number is too high for a serving, I find something else.

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    Reviewed April 30, 2018

    App is very convenient. The old program was better. By saying foods are “free” to people that over eat doesn’t make for a good combo. Unless you don’t make money if they actually get to goal and therefore want them to keep coming?

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, June! Thank you for taking the time to provide us with your feedback. We will forward your review on to the appropriate teams for review and consideration as your review allows us the opportunity to improve future products and services. Thanks again and best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 30, 2018

    The new WW program is wonderful. I am a lifetime member from decades ago needing to lose weight again. This program is easy to follow and the barcode app is a godsend while grocery shopping. I honestly never feel deprived or hungry. Thank you.

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    Online & AppStaff

    Reviewed April 30, 2018

    My WW experience has been a slow start... I am a WW dropout numerous times... I lose, try to go on my own and just don’t succeed. Now presently I joined with a friend and we find this new program is wonderful. My loss has been slow but that is by my own choice of not being consistent with tracking, cheating too much and stress. Most of the healthily choices are no points... but I tend to find something that has points and choose that but I’m working on it. :) But the meetings help me refocus this past week. “Forgiving yourself” so what I need to do hear and truly believe.

    I find each week even though I’m having a slow loss. The meeting topics are just what I need. The weigh in staff are wonderful and encouraging. The app is great for tracking and finding recipes. BTW my picky eater loves the Mac and cheese as well as the lemon chicken! The connect is great for Cheering inspiration - I can’t believe how many people lost over 100 pounds!! I am so working torwards that.

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    Reviewed April 30, 2018

    Weight Watchers works. It is an encouraging community that sees you as an individual and not a number on the scale. I have really loved being a part of the Connect online community. Weight Watchers has helped me achieve my goals and improve my health!

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    Staff

    Reviewed April 30, 2018

    I have been going to WW for sometime. The meetings are the key to the program being a success. The meeting that I go to in Bensalem on Sunday morning is great. We are all very friendly and support each other in our weight loss journey. I have lost 50 pounds and I’m keeping it off and need to lose more and I’m sure I’ll get there with this groups and our leaders support.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy to hear about your positive experience at your meeting location, Eleanor! We wish you continued success on your weight loss journey!

    - Weight Watchers Resolution Team -

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    Staff

    Reviewed April 30, 2018

    Love the point system plus can track food and actively on my phone which helps me. Enjoy going to the meetings where everyone gets involved. Plus you learn new recipes and find out how other members stay in track.

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    Staff

    Reviewed April 30, 2018

    I have found the support at the meeting by the leaders and my fellow WW attendees fantastic. Love our discussions and encouragements by all. It refocuses me each week to continue on this weight loss journey. I am down 45 lbs so far.

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    Online & App

    Reviewed April 30, 2018

    I was a little skeptical at first and thought the program was only for women. But I had tried another diet in the past and lost 0 pounds. My health was not as it should be. My wife and I started the program at the same time. (She wanted us to follow the program together, so that she would be successful). I started and so far I love the APP and the Weight Watchers program. I have lost 16 lbs so far with a goal of 90. I already have more energy and my clothing is fitting much better. I believe that I can reach my goal and then maintain my new eating habits.

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    Reviewed April 29, 2018

    I've been successful with WW in the past a few years ago. I love WW because it changes your lifestyle instead of just being a diet. I've recently restarted my journey and I have no doubt that if I utilize WW's freestyle program I'll reach my goal. The outcome of this journey is solely up to me; WW has done its part by providing the necessary tools to be successful!

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    Staff

    Reviewed April 29, 2018

    I am so happy with the program. I have lost weight and stayed focused. Thank you for AJ my leader. She is awesome... I have lost 12 lbs so far. Eating normal food, not like the other programs with food in a box. My wife and I joined together and we are now Weight Watchers buddies...

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    Online & App

    Reviewed April 29, 2018

    As a lifetime member who far exceeded her goal weight I returned to Weight Watchers in late March 2018. I am loving the new program and find it very easy to follow. Love all the additions on the app. Kudos to whoever designed the new app, it’s awesome.

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    Reviewed April 29, 2018

    I started Weight Watchers fall of 2015 and lost 17 pounds in six months (was down to 138), and I was thrilled. Well, after some stressful life experiences and not tracking anymore, I gained the weight back of course. So I started Freestyle 6 weeks ago, am starving and have only lost 3 pounds. I'm 49, so I realize I'm not in my 20s, but I had so much success two years ago that I'm a bit disappointed. I'm even doing my treadmill (2 miles in 30 minutes) 3-5 mornings a week. Please consider going back to Smart Points or Points Plus, where exercising gave you points back - which was so motivating! Thank you.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate you as a dedicated Weight Watchers member and we would love to speak with you further. A member of our Resolution Team will reach out to you privately. We look forward to assisting you.

    --Weight Watchers Resolution Team--

    Insufficient response received
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    Online & App

    Reviewed April 29, 2018

    After being on WW for 1 month I have lost 8 lbs. I have tried many diets and even tried Weight Watchers in the past without success. I feel very empowered being able to eat a fruit or veggie when I'm out of points for the day. I already ate eggs almost every morning for breakfast and with Weight Watchers it's 0 points! Which is awesome. I do find the app somewhat frustrating though. When I search for an item, several items come up that aren't even close to what I searched for. I also compare this a lot to MyFitnessPal but the WW app needs a lot of work.

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    Reviewed April 29, 2018

    I've been with Weight Watchers now for 1 month and I couldn't be happier with the Freestyle weight loss program. I've lost 25 pound so far. I love the WW meetings. It helps with good ideas on losing and maintaining your weight. Priscilla has been a wonderful instructor and should be commended!

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    PriceStaff

    Reviewed April 29, 2018

    New program is problematic. Give zero points for food consumption. Doesn’t allow reasonable portion sizes. No weight loss program should advocate zero consequence for eating. Additionally, if I’m paying extra for meetings, then there should be a meeting I can attend in my area at a reasonable time. The working professional is limited. App is good but I was unable to lose weight on the new program. WW is too expensive to not have some success.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with your weight loss journey with Weight Watchers, Bertie. A member of our resolution team will reach out to you privately to further discuss your concerns. We wish you the best, Bertie!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed April 29, 2018

    The middle of last year I was diagnosed with thyroid problems which began a downward spiral of weight gain, mental fog and exhaustion. I tried the fad diets but nothing seemed to help. I was introduced to Weight Watchers by my physician. After much research and debate I decided to sign up. Best decision of my life. Within 5 weeks I have lost 10 lbs and gained so much confidence. My mental fog isn’t as bad, I’m not as exhausted and the weight is dropping.

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    Samantha increased rating by 1 star.
    After a positive interaction with WW (Weight Watchers), Samantha increased their star rating.

    Original Review: April 29, 2018

    I love the points and everything. I just wish it would tell us if we're lacking in nutritional food. It doesn't give us how much of our daily vitamins and nutrients we have eaten. I can eat well within my daily points but never feel full or like I have eaten well. I'm sure if I were to eaten better food I would feel full and not overeat or eat the wrong foods. I wish Weight Watchers have us tips after we've logged foods on things we could've swapped for what we chose to eat. That would be very helpful.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate you for taking the time to let us know how we're doing, Samantha. Feedback from our members allow us the opportunity to improve future products and services. We will forward your review on to the appropriate team for review and consideration. Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed April 29, 2018

    After trying on my own, I lost two pounds in a little over a week, but I decided I liked what I learned about Weight Watchers. I joined March 1, 2018 and by today (April 29, 2018), I have lost 17 pounds.

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    Reviewed April 29, 2018

    WW has had a huge impact on my life. My first time in the program I lost 50 pounds. Over the past 2 years I have gained 25 pounds so my first and only option was to rejoin. It's been 2 weeks and I'm down 8 pounds. Weight Watchers works!

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    Staff

    Reviewed April 29, 2018

    Have been on Weight Watchers for a year and Have lost 30 lbs. I am only 4 lbs away from goal! Have enjoyed my leader and her down to earth approach! The group is helpful and gives great tips. I have really enjoyed learning more about the foods I eat and how to have my food work for me instead of against me!

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    Reviewed April 29, 2018

    I started my journey with Weight Watchers in March 2016. I had just recovered from having my son and gaining 55lbs. I have lost 24.2 lbs on the program so far. I really love the new flex program. It makes it feel easier to track knowing if I have had a point heavy meal I can still eat zero point food to help stay in my healthy range of points for the day.

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    Online & App

    Reviewed April 29, 2018

    I love the Freestyle plan! When I had done Weight Watchers in the past, I found that I burned out quickly because I was always thinking about food! With the Freestyle plan, I feel like I am just working on building a healthy lifestyle--I feel secure knowing that there is always a wide variety of Zero Point food that I can use to build a great meal, add in to my meals for an extra punch, or snack on later if I am hungry. The app is great--love the ease of tracking today and planning for tomorrow, the scanner is fantastic, and the community is supportive. The only addition I would like to see to the app is a place to track water as I try to up my consumption into my wellness routines. Thanks for a great program and easy-to-use tools!

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    Reviewed April 29, 2018

    Have been successful with weight loss so far and I believe I am well advised for the most part. However, I do believe the counseling is somewhat female oriented since they represent the majority of participants. It would be good to get more variety in counselors to get a more rounded point of view.

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    Response from WW (Weight Watchers)

    We're happy to hear you're doing well on your weight loss journey, Micheal! We greatly appreciate your feedback regarding your experience at your meetings. We have forwarded this to the manager of the location you attend to help provide a better experience for our male members. We wish you continued success, Michael!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed April 29, 2018

    My experience with WW has been positive. Connect is a place to go for support. Tracking has helped tremendously with educating me on what is healthy for me and what to avoid if I want to reach my goal in weight loss. I would find it helpful if there was someone to call with questions and for suggestions.

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    Online & App

    Reviewed April 29, 2018

    I really enjoy the WW plan overall however I feel there could be significant improvements with the app/online portal. Specifically finding, saving and searching recipes. Currently it is difficult to search recipes online and on the app it is difficult to find saved recipes. It is also difficult to go back and find frequently used foods.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We greatly appreciate your feedback regarding your weight loss journey with Weight Watchers, Shannon. A representative will contact you privately to assist you with features of the app and website. We're happy to help!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase
    Customer Service

    Reviewed April 29, 2018

    I joined Weight Watchers because my doctor had put me on a 3rd diabetes medicine. That was my wake up call to finally get healthy. I have been a member for 3 weeks. So far I have lost 4.6 lbs. Not a lot but a start. I love the smart point system. So easy to use and follow.

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    Price

    Reviewed April 29, 2018

    I regret the money I'm having to spend for this app. Not enough helpful content for the price. I feel taken advantage of and mistrust the brand. I've encouraged people not to make the mistake I made. I wish I could have the opportunity to change my six month subscription. Instead, I'm reminded of my mistake every single month. This is different than the brand ritual. I can quit any month I would like. Weight Watchers seems slimy.

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    Response from WW (Weight Watchers)

    We're so sorry to hear about your experience, Sally, and are happy to assist you. A representative will contact you privately to provide the assistance you need. We're here to help!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed April 29, 2018

    I joined WW to reduce my sugar as a type 2 diabetic. Came in at 168 sugar weighing 214. Now after 7 weeks my sugar has come down to 113 and my weight 195.5. The most important part of all this is accountability of what I eat and feeling fantastic. I host a daily Radio Tv Show and my fans see the change and Love how much it has helped toward better health. A year ago I was in intensive care for 7 days and doctors thought I wasn’t going to make it. Lots to be thankful and how this program has helped me.

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    Reviewed April 29, 2018

    I’ve done Weight Watchers several times and just love the Freestyle program. Love that almost all fruits and vegetables are zero points along with so many other foods. So much easier to incorporate those other things you can’t live without! Losing weight - slow and steady!

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    Staff

    Reviewed April 29, 2018

    I have been a member since February 2018 and find the weight ins and meeting extremely helpful. The instructor is very positive engaging and kind. I have currently lost 29 pounds to date and feel like I can meet my goal of 170 pounds. I would recommend this program to someone who has tried other diets and have not succeeded on them.

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    Staff

    Reviewed April 25, 2018

    I recently rejoined WW for the umpteenth time. My goal is to reach Lifetime by my birthday in July. Probably 20 pounds to lose. I weigh in at a certain meeting and find that the leader really doesn't ever seem to recognize the good accomplishments regarding weight loss. She said in the beginning that this is not about the scale it is about a lifestyle. Her meeting consists of speaking about the articles in the weekly. I can read the weekly but would like more information for example, grocery items with low points, snack ideas to keep on track etc. I changed my meeting day last week and noticed that leader recognizes a members weight loss. Last week member lost 5# and received a charm. This is a great motivator. Just wondering what is policy regarding rewarding member with charm for weight loss. I think they ask member if they want to be recognized.

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    Response from WW (Weight Watchers)

    Thank you for reaching out to us with your concerns, Patricia. We are happy to answer any questions you may have. A member of our Resolution Team will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed April 23, 2018

    I started Weight Watchers on March 29th. Lost 7 lbs and still going at it. It's so easy to keep track. And the recipes help out too. Go to meetings and meet new people. You can buy their snacks and smoothie AND protein bars and they also have chips too. I enjoy being part of Weight Watchers. Best diet site ever been on. Try it.

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    Reviewed April 23, 2018

    I can’t accurately track exercise at my Planet Fitness when I use the resistance machines. I’ve tried entering the name that the machine is called and the only ones that are identified by the WW app are the abdominal crunches and hip abduction. Tracking restaurant meals has improved but there’s no way to deduct the items from an established meal or to reflect you ate only a portion of the serving of a part of the meal.

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    Reviewed April 23, 2018

    I joined Weight Watchers and was determined to lose 10lbs in 2 months so I could receive the 2 months free. I met the goal on March 2nd. Mailed the form that day to Weight Watchers. I am still waiting for the credit on my credit card. They have told me that it takes 6-8 weeks to process the credit. Weight Watchers said they didn’t receive the letter (information) until March 23. The office is now telling me that I will receive the check the 3rd week of May. You have to have an active membership to get the refund. This means that I normally would have had to pay another two months of membership to get my two month credit. Because I called and complained they have extended my membership into June. Geez, why do they make it so difficult?

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    Response from WW (Weight Watchers)

    Thank you for taking the time to let us know of your experience, Thena. We would love the opportunity to speak with you further. A member of our Resolution Team will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Reviewed April 20, 2018

    I am on week two of Freestyle and I don't think I'll be able to do it. I was on Weight Watchers when they started the Points program and lost 30 pounds. It was fairly easy and I was able to stay on track and never really felt hungry. On this program I am starving all the time. As a vegetarian who doesn't eat eggs, the free points for chicken, seafood and eggs does not help me at all. I am pretty much eating beans, salads and fruit and trying to break up my 26 points into 3 meals. Vegetarian meat substitutes have points and it's easy to use them up to feel satisfied because the serving size is very small. I'm going to finish out what I paid for but then I'm looking into other options out there.

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    Response from WW (Weight Watchers)

    Thank you for taking the time to leave your feedback, Elizabeth. Your success is very important to us and we want to discuss this further. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 19, 2018

    When I started Weight Watchers on February 26th, I was determined, and still am. I've been watching family members lose 30, 50, 75 lbs. I've lost 19 lbs since I started, and I'm determined to lose more. This is not at all a diet. It's a healthy lifestyle change. I was eating fast food every day and knew that had to change. I knew my 6 month old son would soon be watching what I was eating. Now I maybe go out to eat once a week. I've discovered new foods that I love and are now my go to's; zoodles, asparagus, spaghetti squash... I love this journey that I'm on, and I'm always encouraging others to join.

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    Response from WW (Weight Watchers)

    Congratulations on your weight loss success, Sarah! We greatly appreciate you sharing your experience with us. We wish you continued success on your weight loss journey!

    Weight Watchers Resolution Team

    Customer Service

    Reviewed April 19, 2018

    I have been a lifetime member of WW since 1993 and have gone back multiple times and been VERY successful with weight loss each time. Most recently I decided to discontinue WW because of the frustration with their billing. I am lifetime, and am below the weight range for my height. Yet, WW continued to bill me every month even though I should not have been paying, entered the coupon code given to me at meetings in a timely manner, and weighed in each week (only monthly weigh-in required).Then I had to waste time calling and getting the charge reversed. And sometimes they could find me in the computer, sometimes I had to call back. The frustration became more than the effort was worth. I'd love to go back- I really miss the meetings and weighing in but no way would I give them my credit card again- nor should I have to if I'm lifetime and below the weight, or in the weight range, for my height. If they change that requirement, I'll be back!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear you are no longer an active Weight Watchers member, Leslie. We would love the opportunity to speak with you regarding your Lifetime membership. A Resolution Specialist will reach out to you shortly.

    --Weight Watchers Resolution Team--

    Verified purchase
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    Reviewed April 17, 2018

    The new Weight Watchers program is amazing. The APP makes shopping simple and you really can eat just about anything. You eat normal food and still lose weight. It is working for me. I can eat out at any restaurant and don't have to feel left out or draw attention to myself by ordering special meals. I also like how the APP syncs with any fitness program so you can earn extra points while walking at work or doing yard work. The program really fits my lifestyle.

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    Reviewed April 17, 2018

    My experience has been very good. I am new to Weight Watchers and am only doing it online for now as I have a lot to lose. Connect is a great forum for getting ideas and encouragement. One thing I would like to see changed is the computer version. I would like it to be able to do some of the things I can do on the app - ie - view the videos that people do, and post to my account. I can type a lot faster on a computer keyboard than I can text on my phone. The other thing I would like to see is the "blue dots" on my computer. I strive diligently to stay within my recommended range and I know what it is but those little blue dots are meaningful to me - a visual of how I am doing. Thank you Weight Watchers - because of your program and work on making it work I am able to lose weight consistently and I have never been able to do that before.

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    Online & App

    Reviewed April 17, 2018

    The app for Weight Watchers is really comfy: easy to use, provide you with all details you need to stick to the diet. As of today, I did not see any food available in supermarkets which I would not find in the app which allowed me to stay on track and to prepare meals for a weak with practically minimum effort.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're delighted to hear you enjoy using our app, Oksana! We wish you great success in your weight loss journey!

    Weight Watchers Resolution Team

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    Staff

    Reviewed April 17, 2018

    Overall, WW has been a good experience. I've been on the program off and on for almost 10 years and have success when I put my mind to it and have a strong WW support system. In FL (where I am now), I have found that the meetings are not the greatest, although I did try a new one - and it's going ok so far. There is only one WW storefront, and the meeting times are very limited and are overrun by the older crowd (being in FL). I'm also annoyed that WW is not offered at my workplace, even though there are many people interested.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you so much for providing your feedback regarding your weight loss journey with Weight Watchers! A representative will contact you privately regarding your meeting location complaint. We're here to help!

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Price

    Reviewed April 17, 2018

    The program really does work and it works correctly. You lose weight at a pace that is healthy and manageable. I gave it four stars only because I wish it was cheaper for me to go to meetings. Can be pricey doing the whole package.

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    Reviewed April 16, 2018

    I have done WW before and always had success, but I love the new app for my phone with the scanner! I find it very easy and quick to track my meals/points. I also like the Connect feature. I have tried the recipes as well. I would have to say the biggest difference for me is the scanner. I love it!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy to hear you love our barcode scanner to make tracking your meals easier, Elizabeth! Thank you so much for sharing your experience with us! We wish you the best of success on your weight loss journey!

    Weight Watchers Resolution Team

    Verified purchase
    Online & App

    Reviewed April 16, 2018

    The WW program is easy to use and works well for me when I am using it. My only issues with the program over the years have been some of the changes - though I don't think they are bad - because they are sometimes things that are hard habits to get out of. Another problem I encountered is living in Miami some of the stores have meetings in Spanish which was not indicated on the website so I went to a meeting expecting English but was in Spanish.

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    Online & App

    Reviewed April 16, 2018

    I love the app and WW is making more conscious of what I’m eating. By tracking what I’m eating I’m more aware of what not to eat. I’m finding that writing down what I eat is a good thing. I just wish I could find more time to spend at the gym.

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    Reviewed April 16, 2018

    I am doing Weight Watchers for the 3rd time in 10 years. I have been pleased with how it has evolved over the years, and am enjoying the Freestyle Program so far. However, being a younger member (32) and one who has done it before and knows the basic idea, I wish that there were younger leaders in my area and a tiered system of meetings (some for newcomers and some with more advanced concepts and ideas who have done this before). I feel meetings would be more valuable if I were hearing from someone my own age who understands the challenges.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide us with your feedback, Jess. We will reach out to you in a private message to discuss this further. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Insufficient response received
    Verified purchase

    Reviewed April 16, 2018

    FreeStyle - I've been loving it. It's so easy and it's made dieting a breeze. Zero point foods also make it easy on me to eat without having to go over my points. Just wish y'all would stop discontinuing the good snacks y'all make.

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    Customer ServiceOnline & AppStaff

    Reviewed April 16, 2018

    Weight Watchers provides awesome programs that offer you money back for losing 10 lbs in 3 months. What they fail to tell you is that you have to submit your info by a certain date in order to get the money back. After searching through their website for hours I did find it, but how many people use their computers when the program is available on your phone? You need your phone in order to shop and list your point usage. Their staff does not provide full disclosure to members, nor do they provide written information. They simply take your money and hand you a receipt. After fighting, I did get some of my money back. It wasn't the refund I was promised with the promotion I signed up for. It was for a lesser program. When I told them I had to the receipt proving the program I signed up for, they said my money is in the mail and rudely hung up on me. Shady...shady...shady.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Katie, we're sorry to hear about the troubles you encountered for the Lose 10 Pounds on Us promotion. A specialist will reach out to you privately to help resolve this issue. We're here to help!

    Weight Watchers Resolution Team

    Resolved outside ConsumerAffairs
    Verified purchase
    Online & App

    Reviewed April 16, 2018

    WW has been great for me! The app makes it easy to keep track of your day! I love that you can look up recipes and restaurants. I also enjoy that you don’t have to cut out foods or drinks. You just have to budget for them! Losing weight with WW in the past month has given me so much more energy and confidence!

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    Verified purchase

    Reviewed April 16, 2018

    I recently joined Weight Watchers. I am a past member, under the old plan, over 20 years ago. The new plan is great and improved. It not only allow me to lose weight, it has taught me how to make good food choices for the rest of my life. The Zero Foods choices Is useful to guide me to fill in food gaps, ensures good food choices, and help me manage my hunger. I love this new plan and will always use WW to manage and maintain my weight and live a healthy life.

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    Reviewed April 16, 2018

    I participate in all parts of the WW program--on-site weigh-in, online tools, & meetings. It's a package deal and all of it helps reach goals and build your best self; your most-healthy self. The accountability of going in person has been important to me. The meetings are a valuable time for me to recenter and set me up for success for the next week.

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    Staff

    Reviewed April 16, 2018

    I enjoy the meetings and there are lots of meeting times. The person leading the meeting has always been very knowledgeable. I have already gotten two awards they’re hanging on a necklace in my car to inspire me. I would love a Monday morning meeting but that’s not in the cards for this location at this time. The leader does a good job of encouraging and rewarding members for their accomplishments. I would like more charms available though but can’t have everything.

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    Staff

    Reviewed April 16, 2018

    I have an adult daughter with an intellectual disability. She is constantly thinking about food, and always asking. I usually gave in, because it was easier and I really didn't know what my options were! As a result, she has gained a significant amount of weight. With the freestyle smart points, I now know how much to give her on a daily basis. I can incorporate a sweet treat into her meals, and if she is hungry beyond her planned meals, then I can offer her fruit or veggies. One of her favorite snacks is celery with fat free Greek yogurt and salsa for dipping. Her weight loss has been slow, but she is learning how to make choices, and how to limit her portions. I am also following the plan and need to lose a lot of weight. The staff at the center, Kim and Laura, are wonderful. They are very knowledgeable and always make us both feel welcome. Lizzy always looks forward to her Thursday night meetings.

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    Online & AppStaff

    Reviewed April 16, 2018

    I couldn't be happier! I have lost 10 lbs in 4 weeks and don't feel the least bit deprived! The app makes it SUPER easy to track, the website is more than helpful and the staff at meetings is incredibly supportive!

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    Customer Service

    Reviewed April 16, 2018

    I make fresh juice a lot. I questioned leader about juicing during last program. She said just don’t, eat solid fruits and veggies. It’s easy to bring fresh juice for lunch. I work out of a utility truck. So now I’ve signed back up with new program and I asked online help and answer was do what team leader said. I tried another rep few days later and was told how to actually track my juice. I’d rather someone say I don’t know and research it and get back to you than just guess at an answer. Juicing is very popular and should be addressed officially. Fresh, homemade without chemicals or processed ingredients.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to help you with your feedback, Lora. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 16, 2018

    I wish there were more of a place to write notes concerning the food and weight. Possible things that may have affected the weight and energy levels. Also easier water tracking like in the old app would be nice. However I really like the Connect page.

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    Reviewed April 16, 2018

    I have used Weight Watchers over the years and loved the program; however; this new Freestyle program is not working for me at all. I am actually gaining weight. I wish the Weight Watchers app had the option to stay with old plans. I guess it might work if you eat a lot of chicken and fish. I have cut my ties Weight Watchers and exploring different options.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Wendy. We truly apologize for any frustrations or inconveniences you've had. A member of our Resolution Team will be in contact with you soon.

    Weight Watchers Resolution Team

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer Service

    Reviewed April 16, 2018

    I started WW 2 months ago and it is awesome. It is so easy having everything on your phone. I never feel like I am dieting. I have lost 12 lbs. I have been on many diets in my life but nothing compares to WW’s. All I can say is please try it as you will love it!

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    Verified purchase

    Reviewed April 16, 2018

    Losing weight, I know you heard everyone story diet after diet. I feel good being a Weight Watchers because I feel good inside and out. I’m losing from February 28 until March 17. I’m now 11.4. I could not have imagined that I have lost that much weight so I’m here to stay. Thank you, Weight Watchers.

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    Customer Service

    Reviewed April 16, 2018

    This is truly a lifestyle that I can do for the rest of my life!! I'm loving the recipes & the free choices. I can go anywhere & be able to eat what I want. I count the points & know that I'll continue to lose weight. I love this program & I highly recommend it to anyone that will take the time to listen to me. My daughter & niece have joined with me & we keep in touch with each other by email, text & on connect. We've been enjoying sharing this experience. Thank you.

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    Reviewed April 16, 2018

    I started this journey in 2015 starting weight at 280. I decided to take charge of my body and feed it right. I lost 50 lbs doing Simply Filling. I stopped the program because I wasn’t being honest to myself or the program. Then I rejoined at least twice and said that I can do this. I just couldn’t get my mojo back. So I canceled again.

    One day me and my hubby were getting ready to go out. It took me over an hour to find something I felt comfortable in. When I found that outfit I still was uncomfortable. Later that night I got on the scale and it said 254. I made my goal to not get back to the 280 mark. So I rejoined with the new Freestyle program. Let me tell you, I love this new program. It makes it so much easier to track and it adds more to the Simply Filling that I used to do. Since I rejoined March 20th. I feel more in control of my decisions on food. I have lost a total of 8.4 lbs in just 3 weeks. I am so excited to see how this time around turns me around. Thanks Weight Watchers.

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    Staff

    Reviewed April 16, 2018

    It has been one of the easiest diet I have ever been on. I have tried many time some success but mostly not. I have lost 28 lbs. in 6 weeks. Amazing. It's easy to follow and has great recipes. I have my doctors and they are so excited for me. I have many medical issues, including heart disease and diabetes. This diet is really helping my issues. I have told everybody that would listen to me. I have and would recommend WW.

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    Price

    Reviewed April 16, 2018

    The cost really doesn't justify the end result. It's a monitoring system. Old schoolers like me find it difficult to maneuver. Not worth money. How can one egg be same points as ten? Freestyling is lame theme. What does that even mean. There are free apps. I want my money back. Did well first couple weeks.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us. We appreciate you for taking the time to leave your feedback. A Resolution Specialist will reach out to you shortly.

    --Weight Watchers Resolution Team--

    Insufficient response received
    Verified purchase
    Staff

    Reviewed April 16, 2018

    I became a "Lifetime" member about 20 years ago. Whenever I stopped following the program and stopped going for the monthly weigh in I would start to gain weight back. I restarted to program three times. Each time it worked, but I didn't stay with it long enough to get back to goal. This time my husband joined with me. He is doing GREAT! With his support and attending the meetings with me I am within 7lbs of goal. He is also getting very close to his goal after attending for 6 weeks.

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    Online & AppStaff

    Reviewed April 16, 2018

    I love WW. The app is easy to use and helps me keep track of everything I eat. Meetings are helpful to stay on track. My leader was awesome, but we have a new one I haven’t yet met. The greeters are terrific. They work hard to keep your numbers private. I am pleased overall. I have lost close to 12 lbs in 8 weeks.

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    Online & App

    Reviewed April 16, 2018

    I joined Weight Watchers 5 weeks ago. I’m down 7 pounds. I love the WW App! The WW App keeps me accountable by tracking food/points. It’s so easy to use! This is the first time I’ve been successful on WW and attribute that fact totally to using the Online App & tools to help me reach my goal! So many Zero Point foods. I am Never hungry! You must use online app & tools when you join WW!! You too will succeed!!

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    Staff

    Reviewed April 16, 2018

    I am writing to express my complete disappointment with the handling of closing our Bessemer, MI location today without any warning. It was so unprofessional. My contact information in Joanne ** or fabricpatch@sbcglobal.net. Here is my story: I am writing as a now former WW member. Not by choice but, because our WW site was shut down without warning. I have been a return member since November of 2017. I have loved the program and love our leader Jill. She has been motivating and very understanding of the journey. She walks our walk and knows our struggles and what triggers us to eat and has been such an inspirational leader of this group.

    I don't think anyone at WW would dispute that there are many options for weight loss programs. But, because WW blends group support, sensible eating choices, a convenient point counting app, and most of all a motivating leader... makes being a WW member worth it. I have been part of WW 3 other times in my life. All of the other times I have quit and not been successful because of the lack of enthusiasm in the leadership. Here in our area we have so fortunate to have someone that truly cares about each of us and is extremely encouraging in seeing us succeed. She has gone above and beyond to make us feel like we can do this.

    As a business owner myself I cannot believe this is how you are conducting business. If I treated my customers and staff in this fashion I would be out of business. I have lost nearly 20 pounds and my customers are noticing and want to know what I am doing. Up until tonight when I arrived at a closed meeting site and a group in disbelief in what is happening I have encouraged ladies to join. Does anyone in your organization understand the impact this has on a community? It goes further than just deciding to close a location without notice. It means you just lost the trust of the apx. 80 paid members who are trusting a program to make their lives better. It comes to a crashing halt with a very negative impression of WW. Each of us will tell at least one person to never join a local WW chapter here. Bad news travels quicker than any good news can imagine to travel.

    It means that women in this group are here to help their self esteem, prepare for a daughter's wedding, hope their husband finds them attractive again, help improve their heart health, make their arthritis joints better, socialize with others that understand unconditionally, the list goes on and on. Now that is over. Who wins??? No one wins. Last week I had just suggested to our local business community to run an area weight loss and see if we could link up with WW because the program is so good. Well, that is now done. I don't have any idea of how successful this could have been. But, I am suspecting that the membership could have taken an huge upturn. We are at the end of a very long winter and everyone in our path had put on pounds.

    I could go on with many more reasons as to why this was a terrible business decision. I do believe that as members we all need and deserve a logical reason as to why this would happen. Now it is too late to rectify the damage that has been done. From here forward I will never recommend our local WW program. That is a shame because I love how the program works. But, I certainly can follow the program for a few dollars a month online. It will never be as rewarding as journey with my WW family on Wednesday nights. As I close I am hoping that you are able to offer an explanation of why our Bessemer location was so abruptly closed. Very Disappointed former member.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are committed to your success and your opinion is very important to us. A member of our Resolution Team will reach out to you privately. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Staff

    Reviewed April 16, 2018

    I really enjoy the meeting with Kara in Coxsackie N.Y. She makes the meeting fun and interactive with the entire group. I couldn’t do this alone. I am so grateful for everything Weight Watchers has helped me with. I have made new lifelong friendships.

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    Installation & Setup

    Reviewed April 15, 2018

    Weight loss has been good, diet is great and easy to follow. I have talked with two coaches, difficult to make an appointment. Also, the second coach was terrible, late for my appointment and lectured me and didn't listen. But diet is good, I'm losing and enjoying my food.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with your Coaching sessions, Nita. A representative will contact you privately to discuss this further.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed April 15, 2018

    The program is very easy to follow and the fact that you can check point values with the scanner as you shop makes it fantastic. The online help and encouragement augments the meetings and feedback you receive there is invaluable. The online help and encouragement from Oprah just adds the finishing touch.

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    Customer ServiceOnline & AppStaff

    Reviewed April 15, 2018

    When first joining I had issues with the app. It was late and I had several conversations with customer service via instant message service. I kept getting cut off and would have to start all over with a new rep. To say the least it was frustrating. I logged onto WW via my laptop only to find out WW was having system problems. I wasted a lot of time with online help and they were clueless and useless. Beyond that nightmare app works fine. The app could do a better job of remembering more than 7 items. I've attempted to copy off a meal with little success. Maybe it's me... still learning my way around the app. Thank you.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Sandra, we're so sorry to hear about your experience with our 24/7 Chat service. A representative will reach out to you privately regarding this issue.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2018

    I use to go to south miami hospital but the WW rep Ilien Hechtman retired and no one took over for her. I have heard negative things about the other locations so decided to try your online website which I got for free while a member at South Miami. I have had nothing but problems, it keeps saying I need wifi and never can find the foods or restaurants I search for. I spoke to a rep from the Philippines who could not help me and not only did she say a supervisor wasn't avail (REALLY?? with an organization your size) but they would have to call me back in 48 hours which should have been today! This is totally unacceptable!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We know how important it is to have tools that work for you, Wendy. We would love the opportunity to speak with you regarding this matter. A Resolution Specialist will message you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed April 15, 2018

    My weight loss has slowed down since switching to freestyle. I would like to chose which program I am on. I am still following the program but the results are much slower. Friends of mine on the program feel the same way as well. Let be the app though!!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to help you be successful on Freestyle, Kathleen. A member of our Resolution Team will send you a private message.

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed April 15, 2018

    I’ve been on the program for three weeks. I like the flexibility and feel healthier. There are a few things that could improve the experience. 1) More recipes. 2) Make it easier to find and use the recipe builder. It’s really hard to locate and use it. I would use it all the time if it were easier. 3) A way to understand the impact of going over your activity points. For instance, if I double my activity points, does that add any more points or no? 4) More feedback and notes about performance on the plan in the app. I like what’s there, but it would be better if there were more.

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    Reviewed April 15, 2018

    I did Weight Watchers online a few years back with a friend. Lost over 40lbs. The thing I love is I eat what I want but it teaches me moderation. It’s eating my own food and I don’t feel like I am just doing something to lose weight. I kept the weight off for a few years. I rejoined about a month ago because I gained 15lbs back and want to get it off now rather than later. It worked so well the first time and so far it is working beautifully again. A few of my friends even joined with me.

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    Online & App

    Reviewed April 15, 2018

    I love that I can look up any food to let me know how many points it is. Also the very best part of the app is using the barcode scanner on foods at the grocery store. It really helps me decide what to buy. And whether not I want to spend points on that particular food item. So far I’ve lost 13 pounds. Not fast but exciting when I get on my scale once a week.

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    Reviewed April 15, 2018

    I found it extremely easy with the FreeStyle program. Our eating habits adjusted very well to the Weight Watchers requirements. Was able to see what I was doing wrong in my everyday meals. Losing weight slowly your weekly, very pleased with the program.

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    Reviewed April 15, 2018

    I like Weight Watchers online but when I go to put in a food I've eaten that is a commercial brand food from the store and I type it into SearchIt I do not get the drop-down or all the options of that food in the drop-down. I would think Weight Watchers would have the ability since they are in a Normal organization do you have just about every commercial type food from a grocery store.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us and for bringing this to our attention, Deb. We take your feedback very seriously and we will forward this on to the appropriate department for review. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 15, 2018

    I am the world's pickiest eater. I cannot believe how great your program has worked or me. I have lost 2 to 3 pounds per week. Rarely ever hungry, and have had great energy. I only have one more week to my goal and am excited to begin a maintenance program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Way to go, Starr! You are so close to your goal and we know you will make it! Congrats on your success, we are so proud of you!

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed April 15, 2018

    I have been on the program for almost 2 months and have lost almost 15 lbs! It is so easy and with the 200 zero point foods I always have something new to try! I love using the app on the grocery store to scan packaging to make better food choices. I have been working the program with my Mom and a few friends and I love that we can share in the experience with the "Connect" feature. I would (and do) recommend this program to everyone!

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    Reviewed April 15, 2018

    I wanted to upgrade my account so I could attend meetings and was told I couldn’t because I had a six month membership. It made no sense because I was actually asking to pay more and was told no. So I’ll finish my six months and find another program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear of your experience and we would love the opportunity to make it right. A member of our Resolution Team will reach out to you shortly in hopes of speaking with you further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 15, 2018

    I started WW about a month ago and I jumped right in. The program is easy to follow and any questions I had were easily answered by my lead. I'm losing weight and have faith this program will work for me for the rest of my life. The only negative for me and it was a major one, billing practices. I signed up and was to receive 30 days (one month) free. Imagine my surprise and shock when my credit card was debited fifteen (15) days into my journey. I called and was told WW's debit 15 days early so they (WW) can send out membership cards timely. I call horse-apple on that explanation. I misplaced my WW card before my first meeting, the person checking me in was able to pull up all of my information electronically. Why debit my account so early? Honestly speaking I feel cheated and thought about quitting. It's a testament to the actual program that I stayed.

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    Reviewed April 15, 2018

    I started the week before Thanksgiving and I am still loving it. I have lost 56 lbs so far and I still get amazed on how easy this has been for me. It all has happened because planning has been the key for me. I love that I still get to eat what I like and I don't feel deprived at all. Although at times I can't eat what I want, I learn to adjust my menus and I get to eat it at another time.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    WOW! Congrats on 56 lbs lost, Yida! It sounds like you are working the program to your own individual needs and we find this so encouraging! Thank you for taking the time to leave your feedback! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & AppStaff

    Reviewed April 15, 2018

    What makes Weight Watchers an exceptional experience is (1) the people--the staff, the members--everyone truly cares and understands what you are going through and dealing with and (2)--(I'm a former employee as well)--the SCIENCE. I respect WW and the plan because of all the science behind it. It is based on excellent nutrition science and research. That is why the program changes--the more that is learned, the more WW can help us apply that to our lives. WW is smart. There are some things I'd improve on the website and the tracking tools. But overall, it is the most responsible, well-researched weight/life management plan out there.

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    Reviewed April 15, 2018

    I had issues with your billing practices. They charged me twice, instead of refunding me a partial refund. Online system malfunctioned. I love the concept of the 0 point meal items but my personal challenges, have been eliminating sweets. I need something to curb my sweet cravings.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Richelle, we're sorry to hear about your experience with Weight Watchers. A member of our resolution department will reach out to you privately to assist you.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed April 15, 2018

    I've been on WW for approximately 2 months with no results Yes, there are days that I have faltered, but for the most part I have stayed within my points. To be fair, I have struggled with other plans, but did see positive results in the first 2 months. But it seems WW does not work for me. I wish there was a real plan for those of us that follow plans, but still struggle to see any results.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to help you on your weight loss journey, Kimmy. We will reach out to you privately to discuss this with you further. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 15, 2018

    After seeing the weight loss my mother in law has made I decided to be a part of the team. I realized that I need to control my portions and what I ate. Best and hardest part is making it a family meals.

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    WW (Weight Watchers) Company Information

    Company Name:
    WW (Weight Watchers)
    Website:
    www.ww.com