Weight Watchers Reviews

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About WW (Weight Watchers)

Formerly known as Weight Watchers, WW sells memberships that include online tracking, in-person meetings and one-on-one personal coaching. The app helps you track food intake and activity, find recipes, join local meetings and locate support within the online community. It also offers SmartPoints and FitPoints programs to help dieters stay on track.

Pros
  • SmartPoints Budget System
  • Digital WW app tracks progress
  • Personal support
Cons
  • In-person aid not always available
  • Most meals must be prepared at home

WW (Weight Watchers) Reviews

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    Page 11 Reviews 1640 - 1840
    Verified purchase

    Reviewed April 15, 2018

    I was skeptical about using the WW app but it has turned out to be a breeze. I have been a member for less than 4 weeks and have lost about 6 pounds. I used Weight Watchers before and lost weight in the past but that was several years ago when we were still calculating points, Now it is much better and simpler.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congratulations on 6 lbs lost, Joelle! We are so happy to hear of your success and we wish you the best of luck on your continued journey!

    --Weight Watchers Resolution Team--

    Verified purchase
    Staff

    Reviewed April 15, 2018

    My mother died from complications of diabetes at age 64. At age 70 my doctor told me I needed to start taking ** because my sugar was 127. I weighed 275 #s; suffered from fibromyalgia; and was on an inhaler for asthma. Also had hypothyroidism that was being controlled by medication. I was fairly active when I felt like it & thought I was eating pretty healthfully—-just too much. I talked with my husband who stays around 40 #s overweight also. We agreed we needed to make changes. I joined WW online, studied the plan, and jumped in. He eats what I fix & loves the food. I began losing immediately & became so excited. I couldn’t believe I was actually doing it at my age & with my health issues. He lost too, but just slower because he doesn’t want to give up chips & other snack foods.

    I walked & did water aerobics. Bought a Fitbit & became hooked. I lost weight rapidly for several months & then started slowing down around the end of the year. So in March, shortly after my 1-year anniversary, I started going to meetings. Still losing just more slowly, but have not wavered from the program. My doctor’s scales show an 82 # loss, while my home scales show a 95. Either way, it has actually been exciting, interesting, & fun. A few people have joined because of my success & my doctor is thrilled. He wants me to write a book or start a blog. Says I am his perfect patient. My pain level is lower; my sugar is normal; my cholesterol is that of a 30-year-old; my thyroid is in line; and my blood pressure is perfect. I haven’t used my inhaler in over 4 months.

    Am I thrilled with WW? Oh, yeah! I started out wearing size 22 & now wear a 10/12. I look & feel younger & still enjoy cooking healthy meals. I try to keep meals interesting & different, although we do have faves. I have learned healthy methods to prepare food, and how to portion it out. I recognize my actual hunger & eat more fresh fruits & veggies. Connect is a wonderful tool & so are the recipes.

    I am in for the long haul. WW is exactly what they say they are. They are a healthy lifestyle. It is one you can stay on without feeling deprived or bored. If you do, it is your fault for not using your imagination in creating meals. Would & do recommend to everyone. It may take me a year to lose that last bit to get to lifetime, but that is okay. I want lifetime & don’t mind working for it.

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    Verified purchase

    Reviewed April 15, 2018

    This works wonderful! I just have a hard time sticking to it when I get so hungry! But when I stuck to it I lost 2.5 pounds in the first week! I have no time for meetings but I think they would be nice for the first month.

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    Verified purchase
    Online & App

    Reviewed April 15, 2018

    Current program is working very well for me - lost 7 lb in 7 weeks. However, the apps (Android & Windows desktop) need a lot of work. Way too cumbersome to enter frequent foods. Also, many foods cannot be found without UPC scan, i.e. search algorithm needs upgrading.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to speak with you further regarding your feedback, Cynthia. A Resolution Specialist will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed April 15, 2018

    It has been a very positive experience thus far. I like the online community. I appreciate all of the different recipes available and I have had no difficulty at all with the app. I feel the food choices have been much more varied than I realized. I love all of the free foods - it makes logging so much quicker! Slow but steady weight loss.

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    Verified purchase

    Reviewed April 15, 2018

    I have tried Weight Watchers in the past and have had success but once I reached my goal, I would quit and gain everything back. Freestyle has changed the way I look at food and I can see myself being a "Weight Watcher" for the rest of my life.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are so happy you are enjoying Freestyle, Jenna! Your feedback is so important to us and we appreciate you as a dedicated Weight Watchers Member! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed April 15, 2018

    I’ve followed the program several times over the years. I was successful for the first several weeks and then life seemed to take over my success. The new plan fits my lifestyle. I don’t feel like I am always having to plan my next meal to stay within my points. With so many zero point foods, it leaves me with more flexibility to use more points on the items that I previously felt I needed to scrimp on.

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    Verified purchase
    Staff

    Reviewed April 15, 2018

    I love the new program, love the freedom the meal plan offers. I enjoy the meetings when I am able to stay for them. Recently a meeting was packed with people and there was no place to sit. This is great in lots of ways however for a member who needs to be at a meeting this is not good. I wonder how many other people have had to leave meetings due to no seating...

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    Online & App

    Reviewed April 14, 2018

    I have been on every WW program for 25 years and each revision has been successful except Freestyle. I lost 80 lbs last year on Smart Points and I loved it. Now I am struggling with the new program. I haven't lost and actually gained three pounds since January. I use the app religiously and I can't go back to Smart Points. Is there some way to make the app go back to Smart Points? I'm very frustrated and afraid of gaining all this weight back. I have two friends experiencing the same problem. They have left WW. Smart Points was the first program that I didn't get bored and just bail. I am very committed to continuing my weight loss journey but I need some help please.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Lauren, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Lauren.

    Weight Watchers Resolution Team

    No response received
    Customer Service

    Reviewed April 11, 2018

    I signed up for the program while there was a promotion to lose 10 pounds within 2 months and receive a refund or a credit for 2 months worth of subscription fees. I met the criteria and submitted paperwork to validate this. I asked for a refund. Six weeks later I have heard NOTHING from Weight Watchers. I call today and they tell me that they chose to give me a credit for two months. My paperwork clearly stated that I chose to have a refund, so I have been expecting it. Then without any communication or notification, they decide how I should be reimbursed. Absolutely misleading!! I love the program and have been very successful, but this is a disgrace!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear of your experience and we would love the opportunity to make it right. A member of our Resolution Team will reach out to you privately.

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed April 11, 2018

    Less than a week after I purchased a Weight Watchers membership, they offer the same package for $12 less per month. I politely email them requesting the price difference to be credited to my original method of payment. Not only did they flat out refused to do so but they threatened to reinforce an early cancellation fee of $60 dollars if I tried to cancel and I didn’t even threaten or asked to cancel. Most businesses offer some kind of price match guarantee within a certain period of time because they care about customer satisfaction. Apparently Weight Watchers does not so no I do not recommend them for that reason.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are committed to your success and we cannot apologize enough for the experience you've had with us. We will reach out to your privately in hopes of rectifying this situation.

    --Weight Watchers Resolution Team--

    Verified purchase
    Customer Service

    Reviewed April 11, 2018

    I joined online with going to meetings on my account. And when I went to the meetings they started charging me again. I did not realize that I was being double charged because the online was through my PayPal account. So when I called Weight Watchers and told them I was double billed for almost a year. They told me the could only refund me 6 months. This is absurd since it was not my fault they set me up twice. However I agreed and WW sent me a refund of only 3 months.

    When I threatened to write the BBB they said I would get the 3 months in the next billing cycle. Well I still have not received the other 3 months and now I am sending a letter to the BBB and the attorney generals office as now I want all of what is owed. Because as I said I was double billed for almost a year. I see that WW owes me 549.50 for the online which was taken out from Jan 2017 until I called last month. I also paid another 44.95 from March of 2017 to present. This is absurd that they cannot refund me the entire amount being that it was their fault for double billing me.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are truly sorry to hear of your experience and we want to make sure we provide you with the best resolution. One of our Resolution Specialists will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 9, 2018

    The payment process can be better if they would allow people to just pay more lump amounts that debiting your debit/credit card each month. Then you have to cancel your plan a month ahead of time so you will not be charged. It should stop at the number of time you agreed to instead.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for providing your feedback to us, Karen. We will forward your request on to the appropriate team for review and consideration. We appreciate you as a dedicated Weight Watchers member and we wish you the best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 9, 2018

    My work schedule has changed for a new position. I have looked for new meeting times in both Winchester and Bunker Hill Inwood and Kearneysville and none have meetings that would work. I know you guys state at the meetings there are meetings 6 days a week, that is true but they are during the hours most people are at work. I would love to be able to attend meetings for the motivation it provides, but it’s not a option with the current meeting schedule.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Christy. We appreciate you for reaching out to us regarding your meeting locations and times. We would love to speak with you further to see what we can do. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 7, 2018

    Weight Watchers has been my go-to weight loss/maintenance program for decades. I loved WW because it was a pure - no strings -caring company. Until yesterday. For the first time in 20 years, I left my first meeting with zero starter kit and basic information, such as the zero point food list, a points scale, daily log... I left feeling completely unprepared to begin any program. I believe it is because I refused to have my credit card on file for recurring payments, even though I was offered the option not to. It was NOT made clear to me that if I refused recurring charges on my credit card that I would ONLY be paying for access to weigh-in & sit in on meetings. My first meeting and sign up charges were $35.00.

    I will pay $15.00 a week as long as I remain a WW member without recurring CC charges. I have no program guidelines other than a pamphlet for recording my weight and “creating my success story”. I have obtained more information from Pinterest, Google, and talking to other app using members about how to ACCESS the Freestyle Program than I have from actually paying for the program as a member and attending my first meeting. At this point I FEEL RIPPED OFF. I do NOT recommend this program. Save your money and use similar free apps and Pinterest.

    Warning... Freestyle Program participation is only available to those who agree to the REQUIRED RECURRING CC CHARGES which THEN grants you access to the WW APP plain and simple. And if you DO NOT agree to recurring CC payments, you DO NOT have ANY access to the actual program. If you pay as you go, you ONLY get to weigh-in and listen to meetings, AND you have NO program to follow. At a time when I felt WW was a dependable program I could turn to for results, WW has failed me.

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    Staff

    Reviewed April 6, 2018

    I have tried and tried to make the new Freestyle plan work to no avail. I have now gained 10lbs after losing almost 30 at one point. My girlfriend is experiencing the same disappointment. I feel like it is Taboo to say you are unhappy with the program. Leaders have so much as told people to keep their negative comments to themselves on group chats. Everyone is drinking the kool-aid but not me. The SP PLAN was just better for me. I think I will stop paying for something that is not working and go back to SP's on my own. Sorry WW this change was not a good one. People will tire of it, watch. Even Oprah has seemed to fade with her support. So disappointed and frustrated. Leaders are trained to make you buy into it. I've tried. Failing miserably and I KNOW I am not alone.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Marilyn, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had, and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed April 6, 2018

    The new Freestyle plan is great! Weight Watchers is the only plan that has worked for me. It is easy to follow and the meeting work. I get a lot out of the meetings including support, helpful hints and recipes. Well worth it!

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    Price

    Reviewed April 4, 2018

    I tried their online version for a few months then cancelled, thinking that was that. I was wrong! It cost me over $240 (!!) before I actually got my account cancelled with NO REFUND despite my cancelling. Beware!!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Olivia, we're very sorry to hear you were charged after you submitted your cancellation request. A specialist will reach out to you privately to discuss your account. We're happy to help!

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed April 4, 2018

    6 years ago I had weight loss surgery. I was very successful with my weight loss. It lasted for 5 years then I got sick. What was making me sick, my gastric lap band. For a year my weight to increase until I was obese once again. Laying in the hospital I decided "this isn't wealthy". Once I was discharged from the hospital, Weight Watchers was my choice. I've lost 19 pounds in 9 weeks and feeling great!

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    Online & App

    Reviewed April 2, 2018

    2018 WW plan - Not happy with the new plan at all!! I was having success with the old plan on the app & since the change, I have gained 9 pounds. I was so happy with the old app!!! For the first time, I was having success & that came to a screeching halt with the Freestyle plan. Give your members a choice of apps. They can choose either smartpoints or freestyle. I was referring several friends to the app before the switch, but will not recommend the new program.

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    Verified purchase

    Reviewed April 2, 2018

    I tried WW in the past but had regained. In February, 2017, I began WW online and lost appx 29 lbs. I recently began attending meetings and am now about 4 lbs from goal and lifetime once again! It works! My total loss at that time will be about 37 lbs. Thank you, WW!!

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    Verified purchase

    Reviewed April 2, 2018

    I like the tracking idea. However, I do wish there was a bit more accuracy with the bar code scanner and ability to find foods. I feel like there are other apps out there that ave a larger food database. Also, reminders via the app would be nice. There are some days where I forget to track food, so a simple reminder would be good to have.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're happy to hear you're enjoying your weight loss journey with Weight Watchers, Dustin! We greatly appreciate your feedback regarding our app as we work to improve our products and services. We will forward your feedback to the appropriate team for review. We wish you great success on your weight loss journey!

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed April 1, 2018

    The Saturday weekly meeting I attend always meets my needs for that week. This past week I had a rough week. When I went, the weekly subject was about sabotage and gave me tools to be successful the next week.

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    Verified purchase
    PriceStaff

    Reviewed April 1, 2018

    Monica, the leader for the group meetings I attend is very down to earth and makes people feel comfortable. Kelly who assists her by weighing in is very encouraging. I think WW out prices itself for most people. If WW would run specials or offer incentives for monthly "dues" more people would stay with it. I will probably leave for this very reason, it's too expensive. Yes, I know it's my health, but if it were only a little more affordable I could justify the cost into my budget.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love for you to be able to stay on the plan, Dorothy. We know how important affordability is and we believe we have a resolution for you. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed March 30, 2018

    I am not a fan of the newest plan. I'm not losing as well and I decreased from meetings to online. I loved our gal at the meetings... but after you changed the plan everything changed. Why didn't you give us an opt to keep the old plan?

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us regarding your experience with Freestyle, Annamarie. We want you to know we take our member feedback very seriously and we do not want you to feel you cannot be successful using our Freestyle plan. We won’t be reverting back to the previous plan and apologize for any inconvenience this may cause. We would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We wish you our best, Annamarie!

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 30, 2018

    I’ve been on the program for several months now. Following as requested. I’ve not lost a pound. I'm so discouraged. I was on WW as a teen and it worked great. In my opinion the program was a lot better 35 years ago. Very disappointed.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Pamela. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Staff

    Reviewed March 28, 2018

    Very impressed with the new program. I am a Lifetime member, but have not attended a meeting in over 5 years. First month, lost 10 pounds! Went to my doctor this week, and she was so impressed with my health strides. She wanted to know what I was doing so she could share it with her other patients - when I told her Weight Watchers, she said that I should be a spokes woman for them, not Oprah (I do like Oprah, though!).

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Nancy, thank you so much for taking the time to share your experience regarding Freestyle with us! We're very happy your doctor is impressed with your results so far! We wish you continued success on your weight loss journey with us!

    Weight Watchers Resolution Team

    Verified purchase
    Online & App

    Reviewed March 28, 2018

    I’m a returning member to WW and enjoying the new changes. I have been doing the new program for almost 2 months and I’m down 12 lbs, about 60 more to go. Don’t get me wrong, I am happy with my progress but a little surprised the number isn’t higher since I don’t eat my activity points at all. Love the online app, recipes, and connect but it is hard to see some people having 12 pound losses in the first two weeks and it’s taking me 4x as long. Overall, I’m pleased with the new changes to the program!

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    Verified purchase
    Online & App

    Reviewed March 28, 2018

    It makes me believe I can do something that I never thought I was able to do before. Loose weight. I tried EVERYTHING and sometimes when I am doing WW I think to myself this is too good to be true. But every time I get on the scale I whisper omg it works! To myself!! I am only 12 pounds down, but am looking to lose a total of 50 pounds. I know that I can do it! I love the 0 point foods, they are helpful, the support, the meetings, the app and the guidance. Thank you WW!!!

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    Verified purchase
    Online & App

    Reviewed March 28, 2018

    The app is easy to use and I have been very successful with losing 20 pounds in less than 2 months! I find the program easy to follow. Connect is such a positive and supportive community. I can get tips and feel Supported in many ways!

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    Online & App

    Reviewed March 28, 2018

    I’ve been a long time fan of the Weight Watchers online program & I’ve always enjoyed how they have helped me lose weight and obtain my goals. Weight Watchers Online has always had a wonderful semi strict program that helps you to eat healthier, truly count your points & interact with the community. Unfortunately, this new online system is nothing but horrible. The new 2018 Weight Watchers online app is inaccurate, not user-friendly, I have yet to find a connection with the community, plus it’s keeps knocked me out of my daily food logs to the point where it is extremely irritating & time-consuming! Sadly Weight Watchers online is going down the drain & becoming a waste of time and money. They need to go back to the old online system!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers OnlinePlus plan. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Jackie.

    Weight Watchers Resolution Team

    No response received

    Reviewed March 27, 2018

    I get why everyone is loving Weight Watchers but realistically it's not sustainable. Everyone needs to splurge, everyone needs variety. They've made Weight Watchers into a Diet instead of a lifestyle change. The commercials are absolutely ridiculous. Freestyle? Eating everything you want. I mean seriously it's a flat-out lie. I've been on Weight Watchers since 2011 and it's been successful because I've had the freedom to choose what I eat, not mandated to eat food I may not like or else I'll fail. I'm starving because like others I have an egg allergy and an intolerance to many of the "zero" point options. I use to be able to eat a steak (very lean) and eat healthy and still splurge during the weekend with drinks and a night out at a restaurant. Now I'm starving all of the time, I never am able to splurge without going over, it's just crazy... You cannot market a product falsely and literally state you can eat whatever you want and then have NO freedom of choice.

    Again I'd rather have my points back so I can choose what I eat. I don't want/need zero point foods besides fruit and veggies, please provide an option for the old program. You cannot design a diet/program geared towards only one audience. I've seen several other complaints of other people having allergies or food intolerance to the items listed in the zero point list. You may lose weight if you're following along the plan and at least one meal is from the zero list, otherwise you're always over your daily allowance. And how is that sustainable. You're supposed to be teaching proper nutrition and choice. I should have the choice to work out more to eat a steak, to have enough points to NOT have to eat chicken (and other items I have a intolerance for).

    I've reached out via weightwatchers.com, I've reached out via Facebook Weight Watchers and all I get is negative feedback that I'm doing something wrong, or give it a chance, or make me feel like I'm crazy. Sure you if you want a quick and dirty diet, I guess Freestyle is your choice, but if you want a lifestyle change that you can make mistakes in, learn from, improve from, not feel deprived or hungry, etc. etc. etc... then please bring back the point systems (PointsPlus or SmartPoints). How can 6 years of a positive experience tracking points via PointsPlus or SmartPoints be disregarded so easily. Shame on you Weight Watchers. Sad, really sad because I really loved your program all of these years.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Your success is so important to us, Lisa. We will reach out to you privately in hopes of speaking with you further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed March 27, 2018

    The app is helpful, but sometimes obvious items don't appear in a search. This happens with restaurant foods a lot. Also, sometimes the scanned items come up as different point values from the points calculated by entering the nutrition info manually. Meetings are focused, but there isn't a time for discussion of issues that may be challenging some members. It would be nice if leaders could ask, "Any special challenges this week anyone would like to share?" I know the program works because I've lost weight using it before. I just need to persevere and be patient. Overall, good program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We take your feedback very seriously, Claire. A member of our Resolution Team would love to speak with you further. We will reach out to you here.

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed March 27, 2018

    I have been using the Freestyle program for 8 weeks and I have had very good success. I have lost some weight, become more active and more confident. The Freestyle plan is easy to follow and gives me a good bit of freedom. I eat plenty of the foods I love.

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    Verified purchase

    Reviewed March 27, 2018

    I lost almost 50 lbs on the old plan, & kept it off for many yrs. After eventually gaining it back again, I rejoined WW new program about a month ago. I’m losing weight, but at a much slower pace than with the old program. And I seem to stay hungry a lot more than with the old plan. I’ve noticed the foods have higher point values now than the old program, and I really think that’s why I seem to stay hungry. I can’t eat as much of the foods I ate with the old plan. I know fruits & veggies are 0 points, but I’m on the go a lot, & it’s hard to eat the free foods away from home.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Sandra. We appreciate you for providing us with your feedback on Freestyle. We would love to speak with you more in hopes we can help you on your weight loss journey. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed March 27, 2018

    I have been through every diet in the book, none has been as realistic as Weight Watchers. You can enjoy your life freely and make human mistakes and still get away with it! You don't feel doomed to a strict plan and really learn what good nutrition is all about. Love it!

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    Verified purchase
    Online & AppStaff

    Reviewed March 27, 2018

    I absolutely love the freestyle program! I have lost weight every week! I am not starving to death and I love the app! So much easier for me because I work full time and I am so busy!! I don’t like the meetings. I don’t find them helpful that is why I love the internet usage. It is so user friendly!!

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    Verified purchase
    Online & AppStaff

    Reviewed March 27, 2018

    I've tried WW many times in the past, but now with the app and more zero points I find it much easier to stay focused and track everything. I have been going 3 weeks and have lost 7 pounds and hope to keep at that pace of at least 2 pounds a week. We have a great leader and classes are always interesting and it helps to hear what other people are going through with their successes and struggles.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy to hear about your positive experience with your weight loss journey with Weight Watchers. Joanne! Enjoy your weight loss journey!

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed March 27, 2018

    I have been on WW for 2 weeks and have 3 out of 12 lbs. It has been very user friendly and easy to use. I am hoping this will be a long term lifestyle for me as I gracefully age. I have already recommended this to friends and family.

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    Verified purchase

    Reviewed March 27, 2018

    I have used the Weight Watchers program with much success. My only problem is my own fault. Every time I achieve success, I think I can go back to eating the way I always have. Can you give me some advice on how to change this mindset. This is a great program.

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    Online & App

    Reviewed March 27, 2018

    I'm a Weight Watchers Online member because between working full time and going back to school, my time is precious. I needed something that works with me and my schedule. WW Online does that! The smartphone app is wonderful and so convenient, especially when grocery shopping! My only request/concern/issue is that, while members who go to meetings get charms and keyrings to mark milestones, online members only get a message on the app. Isn't there some way we can get the charms, too??? Please???

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    Response from WW (Weight Watchers)

    Thank you for reaching out and sharing your feedback, Jennifer. We are happy to hear you are loving the WW Freestyle program and your digital tools! We will ensure the appropriate teams are made aware of your suggestions regarding charms and awards, as we are always looking for ways to better our services for our members. We truly wish you the very best and great success on your journey!

    -Weight Watchers Resolution Team-

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    Customer Service

    Reviewed March 27, 2018

    I signed up for WW on 2/9. My friends signed up on 2/12. The following week they all received a welcome kit. I did not and was curious so I chatted with WW customer service who provided a phone number that I had to call (not sure why she couldn't do this). I called the phone and talked to someone who said they would be sending my kit out. A few weeks go by no kit. I contact WW (don't remember how) and let them know I haven't received it. Then I get passed to two other departments and all along the reaction with WW is that I did something wrong. Six weeks has gone by and nothing! Customer service just bounces you around and turns issue back on you. Ridiculous service.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're very sorry to hear your frustrations regarding receiving the free starter kit, Susan. A representative will reach out to you privately to discuss this further with you.

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed March 27, 2018

    I love the new Freestyle Weight Watchers program. Previously when I lost weight, I was hungry all the time, but not with Freestyle! I have been on the program for almost 9 weeks, have lost 18 pounds and am very happy with the results!

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    Response from WW (Weight Watchers)

    We appreciate you reaching out and providing us with your review, Kristine. We are so happy to hear you are loving WW Freestyle and the success you are having. We truly wish you the absolute best and continued successes on your journey!

    -Weight Watchers Resolution Team-

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    Reviewed March 27, 2018

    I've reached goal twice and am a lifetime member. When I track and follow the plan, I win with a thin, healthy body to live in. My downfall has been thinking I could do it on my own after I reached goal. I'm learning this is a forever lifestyle to keep me in the healthy zone. I love WW!

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    Reviewed March 27, 2018

    I have been a lifetime member for 32 years and have continued to come back when I need to control and lose weight. WW always reinvents itself and I love the challenge! Freestyle incorporates everything that I know about healthy eating.

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    Online & App

    Reviewed March 27, 2018

    I don't attend meetings, just do the plan online and use the app. My biggest issue with both the site and the app is that it doesn't ever hold you accountable for tracking or not tracking, or weighing in. It would be great to get reminders that today is your weigh in day, and then some sort of encouragement or support from the app when you do weigh in, or track food. It's very easy to fall off the wagon when just doing online and considering we're still paying dues, we should get better support (without having to go seek it out on a forum).

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    Reviewed March 27, 2018

    I joined WW 3 weeks ago. I’ve lost some weight already. I feel great so far & I'm excited to see more results as I strive to make better food choices. With the point system I’m more likely to have fruit for a snack instead of a cookie. And if I’m craving a cookie I just make adjustments in my food plan for the day. I want a healthier lifestyle & WW, to me, is a great tool to get me there.

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    Reviewed March 27, 2018

    The more that people gather together and share experiences, triumphs, setbacks, goals, tips, laughter, joy and tears... the more we can become successful as individuals with basically the same end goal - to learn to be able to eat healthier and to live the best life possible. Weight Watchers meetings provides that platform and more.

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    Customer Service

    Reviewed March 27, 2018

    I contacted the National WW phone number to get my current record connected to my prior lifetime membership file. After getting the runaround for more than 35 minutes, I left a message for a supervisor and have yet to receive any callback. Totally unacceptable experience. I was a lifetime member in North Dakota and moved to Colorado, then to AZ. I don’t have any paper documentation from that many years ago but KNOW I was a lifetime member. Wish someone could and would help me.

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    Response from WW (Weight Watchers)

    We're so sorry you weren't able to receive your Lifetime information, Carole. A specialist will reach out to you privately to help resolve this issue. We're happy to help!

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 27, 2018

    I was skeptical that such an easy and fun method could actually work. But I've already lost 10+ pounds the first 6 weeks. I love the points scanner and restaurant guides and have tried a half dozen new WW recipes.

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    Reviewed March 27, 2018

    I have been very impressed. I do the online only but doing it with a group of friends from work. App is very easy to use. You give the tools to be successful. I also enjoy the Weight Watcher snacks that help with salty and sweet tooth cravings for less points.

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    Staff

    Reviewed March 27, 2018

    I was very disappointed in the new WW program. I never found a chart to record eating the proper amounts of the food categories, the exercise recording was very strange. Running was judged on 6.5 miles an hour. Really? WW people are not running for medals. An 8 something mph would be much more in line, and, yes, that is running. I hated the way the points were allowed for food since any food with protein seemed to chalk up many points. You can eat anything you want, but just try eating out and not using all your coins in a hurry. In short, while I did lose some weight, my overall opinion of the new WW program is that it sucks.

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    Response from WW (Weight Watchers)

    We're very sorry to hear of your disappointment of our Freestyle plan, Bonnie. We would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Bonnie.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Staff

    Reviewed March 27, 2018

    I had started with Weight Watchers many years ago and lost 38 pounds. Then you changed your program and I gained all my weight back following your program. You changed your program many times since then and I was skeptical of starting with you again. I joined again, and have lost 17 pounds and I am very happy I rejoined. My meeting is fantastic and I love the people. Very nice group!!!

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    Reviewed March 27, 2018

    I have to say counting calories is much easy in my opinion than counting point and I was able to have a candy bar and not feel like I wouldn't meet my daily calorie goal. So this has been frustrating.

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    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Holly. We truly apologize for any frustrations or inconveniences you've had. A member of our Resolution Team will be in contact with you soon.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 27, 2018

    Thanks to Doris our leader after staying behind to learn the program I left feeling so pumped up! What I thought was going to be mind blowing and confusing could not be further from the truth! I love the simplicity of the program and the use of my Apple phone is awesome. The bar code scanner is a life saver... Thank you WW.

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    Response from WW (Weight Watchers)

    Trizzy, we appreciate you taking the time to reach out and thank you for sharing your WW Love! We are happy to hear you are enjoying the WW Freestyle Program, your WW Leaders and the mobile app. We all are wishing you continued success on your journey and the very best!

    -Weight Watchers Resolution Team-

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    Staff

    Reviewed March 27, 2018

    Very successful for people who are rule followers and want to be accountable to someone other than themselves! I do not want to disappoint the people at Weight Watchers by bit following their program correctly, including writing down everything I’ve had to eat every day!

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    Verified purchase

    Reviewed March 27, 2018

    I joined Weight Watchers while driving home after taking my mom home from the hospital. She had been in the hospital for 11 weeks. Things were scary in the beginning and I felt blessed to take her home. On the ride home it clicked in my head that I didn’t want to lose my mom and I don’t want my family to lose me. I decided it was time for me to do something. It’s now been a couple of weeks and love my meetings. They keep me motivated and inspired. I have lost a total of 7.8 lbs so far.

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    Online & App

    Reviewed March 27, 2018

    The first time I joined WW was in 1976 while I was in college. I learned a lot about portion control, meal planning and got within a few pounds of goal. Don’t ask me why, but I reverted to my old habits with food. Over the years I bounced up and down on the scale but I never made it back to WW. Recently my daughters friend encouraged me to give WW another shot and so I am trying the new plan. I think in many ways it is so much easier than the original. Having the app on my phone is sooo easy. My sole complaint is that starting the program and starting each week feels s bit wobbly. I never know where to go for ideas and a base to work from if that makes sense.

    I also notice that breakfast can be very carb heavy and puts pressure on for the rest of the day, but I try to consult the recipe section for ideas. (I should mention that I have some extraordinary constraints; I am allergic to seafood, eggs and milk products. Also I have a daughter who is vegetarian and need to prep food for a diverse group of family members.) Fortunately I am an experienced cook so cooking and meal planning is not as challenging as it was in my 20s. But the challenge is planning and that’s tough. I did well week one but I need to exercise some control going forward. I do not want to fail and I don’t want to succeed by eating in a rut. Stay tuned! I have a ways to go.

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    Online & App

    Reviewed March 27, 2018

    I have lost 11 lbs in 3 weeks. The program clearly works. Overall, I’ve enjoyed the flexibility the program offers and how it’s required me to think before mindlessly eating. I am slightly concerned about how points are calculated. It seems there is more of an emphasis on fat than sugar, and I would prefer the opposite. I also wish there was a way to import a recipe from online into the app! It would make life so much easier.

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    Reviewed March 27, 2018

    Weight Watchers is great -- they're teaching you how to make healthier food choices for your lifetime rather than just a short-term fix "diet." And there's so much more support with WW -- meetings cover pertinent topics and Connect is a wonderful social media platform where WW subscribers inspire, support, and encourage each other as well as celebrate each others' triumphs!

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    Verified purchase

    Reviewed March 27, 2018

    Within the next few days, I will have completed my first month of Weight Watchers. At this moment, I’ve lost a total of 10.4LBS. Following the Freestyle program has really forced me to focus on my relationship with food. Though my weight loss is proof that this is a successful program, it is what I’ve gained that is more significant to me - a growing sense of self worth. Weight Watchers has given me the tools and the support. Connect is the best source for support and inspiration as are the meetings. It’s immensely relieving to know that you’re not alone in your journey. It takes a village. I look forward to continued weight loss, and discovering my new gains.

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    Reviewed March 27, 2018

    Was a member years ago and was successful. After my first pregnancy I was fed up and decided to try the new Freestyle. My main motivation was that this new program made it seem as though it would fit my new lifestyle of eating more natural preservative-free foods. The old program pushed me to buy fat-free and sugar-free foods. Now I can avoid that and still be satisfied. I’m down 15 lbs in less than 2 mos.

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    Response from WW (Weight Watchers)

    We thank you for taking the time to share some of your experiences with us, Jill. We're excited to hear you are having such great success and are loving the WW Freestyle program! Keep up the great work, and you'll be at goal in no time at all, Jill. Best wishes to you on your journey!

    -Weight Watchers Resolution Team-

    Verified purchase

    Reviewed March 27, 2018

    I tried WW years ago - weekly meetings, etc and was successful with my weight loss and satisfied with the program. Kept the weight off for years but slowly - especially the last 4-5 years with numerous negative family events - have managed to put most of it back on. Decided to go back to WW because of a history of success - this time online. Have only been back on the program about 4 weeks but have lost a little over 10 pounds and am very pleased with the new point system as well as the recipes and help that is available online. I like the program that helps me re-learn my good habits with "real" food rather than purchased "meals" -- that seems to work better for me.

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    Response from WW (Weight Watchers)

    Way to go, Meredith! We're so excited for you and cannot wait to see your continued success on the program. WW Freestyle isn't just about what you eat, it's about nourishing your whole self and doing more of the things that you enjoy. We hope you continue to enjoy the program, Meredith and wish you the very best!

    -Weight Watchers Resolution Team-

    Verified purchase

    Reviewed March 27, 2018

    I have embraced Weight Watchers and wear at like a badge of honor for the past 4 weeks. I have lost 23.8 lbs with a goal of losing 50lbs. I am 6’ 2” and weighed 278 when I started. I love WW because I don’t feel like I am on a diet. I don’t feel deprived but I do feel accountable to myself with the daily use of the WW App, accountable to my fellow WW’s when I see them weekly at the meetings, and accountable to all of those that I have told about WW, including those that have joined because of how enthusiastic I am about the program/philosophy. The freestyle program/concept is outstanding and I look forward to achieving my weight goal as well as becoming a lifetime member of WW.

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    Reviewed March 27, 2018

    Great program. So much easier now. Phone app is great and charms love them. Girl in work was doing Weight Watchers. She told me about new plan I did with her. Lost 13lbs in about 2 and 1/2 weeks saw her phone app and joined myself have lost 19 more since joining. I am at a total of 32 altogether. Have a lot more to go. But it is great! And easy love Freestyle. Love the phone app!!! Love My charms!!!

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    Reviewed March 27, 2018

    I’m really enjoying the new Weight Watchers! It is great that I can eat all of the chicken & turkey I want (which isn’t a lot but still)! I have fruit for breakfast & a snack. Then pretty much whatever I want for dinner!

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    Response from WW (Weight Watchers)

    We’re so happy to hear you're enjoying your weight loss journey with us, Mary! Thank you for taking time to share your positive experience. We aim to provide the best experience possible for our members. Best wishes on your success!

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 27, 2018

    The point system this time is much easier. Weight Watchers encourages you to eat healthier. To reach for the lower count food. Thankful to eat my own food and the cookbook is my favorite!!! The prep time is very easy for working folks. I find the recipes I am planning on. Shop for the items. Prepare and always enough for lunch the next day!!!

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    Staff

    Reviewed March 27, 2018

    I was very pleased and lost 30+ lbs. on the Points and the original Smart Points plan, able to eat healthy and lose weight. The new Smart Points plan made me sick and hangry. The mood of many members is rampant dissatisfaction. Some are pleased with the protein-rich program but not many. It’s alienating loyal members by not allowing a choice of program to follow. The attitude I’ve heard from leaders (I’m sure coached by mgmt) is that the older programs are not successful, only the latest plan is good. Why not offer a selection to keep everyone happy? I even quit for a while (let’s not talk about PointsPlus, which I loathed). I think it can very easily be fixed. I want to stay with WW, which in general is an excellent company and program. Thanks for listening! :)

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    As a valued Weight Watchers member, we appreciate you for taking the time to reach out to us. We want to make sure we speak with you further to help you with success. We will private message you.

    --Weight Watchers Resolution Team--

    No response received
    N. increased rating by 4 stars.
    Customer Service
    After a positive interaction with WW (Weight Watchers), N. increased their star rating on March 31, 2018.

    Updated review: March 31, 2018

    I am pleased with the resolution of my issue, and appreciate the quick response. I spoke with a gentleman named Michael on the phone and he was very friendly and much more helpful than my email interactions with other staff.

    Original Review: March 27, 2018

    I signed up for the online only program just over a week ago. Quickly realized that I need to join meetings as well. I tried to change plans online and could not, so I contacted customer service. They told me I have to cancel and pay for three months, then pay for a new plan, rather than just billing me the difference and keeping a customer. Such a disappointing customer service experience. I would not recommend this to anyone.

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    Response from WW (Weight Watchers)

    We greatly apologize for the experience you had with our Member Support Team, Natalie. A specialist will contact you privately to discuss your account with you.

    Weight Watchers Resolution Team

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    Reviewed March 27, 2018

    I have been on Weight Watchers I. The past but never worked this time has been different. Been easy to follow enjoyable and I am seeing results. I started in size 18 now in size 16 and it's been about 40 days. I'm so happy right now

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    Response from WW (Weight Watchers)

    Thank you for sharing your experience, Angie, and congratulations on your non-scale victory! We are excited to hear you are loving the WW Freestyle program and wish you continued success on your journey. You've got this, Angie!

    -Weight Watchers Resolution Team-

    Verified purchase

    Reviewed March 27, 2018

    I’ve followed the program as instructed. I continue to gain weight. I track my intake every day and never use my 23 points/day. When I ask the weigh-in person they say it must be my salt intake. I don’t eat breads or desserts. How can this be. I’m not offered any advice as to what my next steps would be.

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    Response from WW (Weight Watchers)

    Hello, Carol, we're sorry to hear about your experience with your weight loss journey. A representative will contact you privately to offer advice. We wish you our best!

    Weight Watchers Resolution

    Insufficient response received
    Verified purchase

    Reviewed March 27, 2018

    Haven't been into long, but love to be able to eat basically anything. Just have to count points. So in a way you can eat something naughty just count the point. No guilts!! My goal is to be 25 lbs lighter by Christmas.

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    Reviewed March 27, 2018

    I am doing it! I am losing weight without starving or diet pills! I am eating regular food and lots of it! In 6 short weeks I have lost 25 pounds. I have always been overweight even as a child. In 2008 I had weighed loss surgery and lost 80 pounds to quickly gain it back! Now I am living life and learning to enjoy food. My best friend has lost almost 100 pounds on Weight Watchers so she encouraged me to join and so far I love it! Thank you Weight Watchers for helping me regain control... now to keep losing ❤️❤️❤️❤️❤️.

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    Online & App

    Reviewed March 27, 2018

    I absolutely love this program. It is designed so that it helps you stay on track. You will be aware of the foods and portion sizes that you consume, therefore making it much easier to make this a permanent lifestyle change. I love the barcoding system and use it when I go shopping to make good choices. This program is for everyone and anyone. I love that with the app I can take my personal plan with me wherever I go. I use the restaurant guide for dining out without the guilt or remorse.

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    Response from WW (Weight Watchers)

    The idea behind the WW Freestyle Program, Georgiann, was to bump up the benefits of our incredibly effective SmartPoints system. We absolutely love hearing you are enjoying the program and all it's features. We are excited to see where this journey takes you and all the success you will have! Wishing you the very best, Georgiann.

    -Weight Watchers Resolution Team-

    Verified purchase

    Reviewed March 26, 2018

    I was looking for a program that would help me stay on track to lose weight. I however did not want to go to meetings and I wanted to make my own food. That's when I found the online option for Weight Watchers. The barcode scanner that converts foods to points is extremely helpful in making better choices. I feel like this program is something that helps sustainable weight loss and along the way learn how to eat healthier and in moderation.

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    Reviewed March 26, 2018

    Weight Watchers has not only helped me lose weight but it has reprogrammed my brain in helping me to portion correctly and eat healthier. Their point system, cookbook and trackers make it super easy to follow and help achieve goals safely and effectively. I loved it so much I got my best friend to join as well.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're delighted to read your feedback about your weight loss journey, Denise! Thank you for taking the time to share your positive experience with us. We aim to provide the best experience possible for our members!

    Weight Watchers Resolution Team

    Verified purchase
    Staff

    Reviewed March 26, 2018

    I like the Weight Watchers program for its versatility and easy to track Food products that we can eat. The WW Phone App makes it easy to go anywhere and eat what you want---just keep track of it. You can splurge once in awhile on special occasions and then get right back on track again. The meetings are very encouraging and the people participation give me lots of ideas of meal planning and preparation.

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    Response from WW (Weight Watchers)

    We're so delighted to hear you're enjoying your weight loss journey, Judy! We look forward to seeing you at your next meeting!

    Weight Watchers Resolution Team

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    Reviewed March 26, 2018

    I've been a lifetime member for quite a while. Whenever I stumble and get off the track, I know that once I get back to it, I will succeed. Weight Watchers works. The current plan is so easy. 200 zero point foods makes meal planning simple. You get so much support at meetings and online with Connect, I am back on track and feeling great about myself.

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    Reviewed March 26, 2018

    I find the points system very difficult to calculate when you are cooking your own food. Also because of the allowance for zero points foods, it takes about 3+ weeks for any weight loss to kick in. I would suggest you add helpful reminders to demonstrate how key ingredients (olive oil, butter, sprays) can easily take you over your target points daily. Also instead of zero points list, add foods that are high to stay away from.

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    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Phyllis. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 26, 2018

    I’ve been a member of Weight Watchers since 2011. I lost 60 pounds on Points Plus. I retired and due to an injury couldn’t exercise. I gained back 40 and lost it on Smart Points. I a person who loved WW because of the structure involved - weighing and measuring foods. I loved the discipline. Now comes Free Style and zero point foods - which aren’t zero calories. Less weighing and measuring - no thanks. Not for me. I put 10 back which I’m losing on Smart Points.

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    Response from WW (Weight Watchers)

    Joan, thank you for taking the time to provide your feedback to us regarding your experience with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had. A member of our Resolution Team will be in contact with you soon.

    Weight Watchers Resolution Team

    Insufficient response received
    Verified purchase

    Reviewed March 26, 2018

    A relatively painless way to lose weight. The 200+ items with zero points really make this program go. I lost 21 pounds in just 2 months and feel better for it. I am nearly ready to go on maintenance. I recommend Weight Watchers to anyone serious about losing some pounds.

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    Staff

    Reviewed March 26, 2018

    I am loving Weight Watchers so much! My best friend and I are doing it together, and it has been an amazing experience. I am finally under 200 pounds again! I am so happy, and I am feeling so much better. Thank you so much for making this amazing program!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congratulations on your success so far, Brayden! We love hearing from our members and appreciate you taking the time to share. Wishing you and your best friend the very best on your journeys!

    -Weight Watchers Resolution Team-

    Verified purchase

    Reviewed March 26, 2018

    I was tired over carrying the extra weight around, so after seeing WW commercial I checked it out. I've been doing the program for 2.5 months now, and lost 20 lbs. It's very easy to follow. You don't feel hungry and you can still have what you want to eat.

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    Response from WW (Weight Watchers)

    We're so happy to hear about your weight loss success, Ali! We aim to provide the best experience for our members and appreciate your positive feedback! We wish you your best!

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed March 26, 2018

    Easy to follow, able to make choices and eat what you enjoy. It is a healthy way to lose weight and maintain it as a lifestyle. The only suggestion I would make is that I would appreciate more recipe ideas.

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    Customer ServiceStaff

    Reviewed March 26, 2018

    I love the new Weight Watchers freestyle. Thanks to the new changes it had been easier for me to get back to my normal weight. The staff and group leader are awesome. They are always ready to answer any of my questions and if they don’t know the answer they get back to me in a short time.

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    Online & App

    Reviewed March 26, 2018

    I like how Weight Watchers does the point system. I find it to be easy and I can still enjoy all the food I like. You don’t have to purchase different foods. The online app is fantastic. It’s easy, it does it all for you, you just type in what you eat and that’s it. I definitely recommend Weight Watchers!

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    Reviewed March 26, 2018

    I'm so happy to be a part of this program. I'm not even a month end and I've lost 16 pounds. This program is life changing. I recommend this program to everyone. I'm an urban planner and I wish I could create an entire village around the Weight Watchers village.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congratulations on your awesome weight loss success so far, Brent! We're so happy to have you as part of our Weight Watchers Family! We wish you continued success on your weight loss journey!

    Weight Watchers Resolution Team

    Verified purchase
    Staff

    Reviewed March 26, 2018

    The leaders are very good. People there are helpful and friendly. This is my third week. Working on it. The diet is easy to stay on. I like the zero points. There are a lot of them which I love. I like fruits and veggies.

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    Online & App

    Reviewed March 26, 2018

    I am having a great experience using WW and the app. I have lost 5.8 pounds in just 3 weeks which is slow but I am happy with. 2 things I wish we could do, add a new post in the connect section via a computer, and also when making a meal add the scanner like the recipe section has now. Other than that I’m excited and happy for this new journey. Also loving the Instagram family as well. Thank you.

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    Reviewed March 26, 2018

    I love WW and the meetings. I am struggling to lose. I have a huge sweet tooth. The handouts are great. My leader is fabulous. I just need more help in trying to get around my sweet tooth. The recipes are good also.

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    Reviewed March 26, 2018

    I have had a problem with controlling my weight for years. In 2016 I had hiatal hernia repair. The surgery caused me to have esophageal spasms that has not been controlled with meds. My only option is to have another surgery with only a 30% success rate, for me. When I'd have my late afternoon or evening meal, I'd need to go to bed to relieve the spasms. I tried eating differently, tried low carb foods, counting calories. You name it. I've tried it. I needed to learn to eat healthy, to space my meals and snacks out. I've been doing the WW program for 3+ weeks. I'm consistently losing weight and my spasms are fewer in between, not every day. I can feel the inches dropping. I long for the day to be able to exercise more. At this point, I do good to go to work and walk around. I'm very happy with my results on this journey. I can honestly see myself learning to eat this way forever. I didn't need a diet. I needed a lifestyle change. I couldn't be happier.

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    Response from WW (Weight Watchers)

    Wow, Cindy, thank you for sharing this with us! We are so excited to hear you are loving the WW Freestyle program and you are having success! Our top priority has always been our members, their health and their well-being, so to hear you are enjoying the program and are bettering yourself while on your journey makes us so happy! We truly wish you nothing but continued success, Cindy!

    -Weight Watchers Resolution Team-

    Verified purchase

    Reviewed March 26, 2018

    Recently I just rejoined Weight Watchers after having my baby hoping I could lose the baby weight and feel better about myself. I’m not 100% satisfied because it doesn’t seem to working for me like I had hoped. I feel hungry all the time and the scale doesn’t seem to be moving. I did the Points Plus program about 6 years ago and loved it as I was able to lose almost 30 pounds and didn’t feel hungry or restricted with so many foods. I’m going to keep trying this Freestyle plan out in hopes that it works better but I wish Weight Watchers would go back to points plus. :(

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    Response from WW (Weight Watchers)

    Your feedback and success are very important to us, Claire. A member of our Resolution Team will reach out to you privately in hopes of speaking with you further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Staff

    Reviewed March 26, 2018

    I am so glad I have joined Weight Watchers again and I am doing well with the program. I do struggle however with the limited times locations are open for weigh ins. IT's very hard as a working woman to have locations only open for 1.5 or 2 hours at a time. I wish there were longer hours on the weekends.

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    Response from WW (Weight Watchers)

    We're so happy to hear you're doing well with your weight loss success, Traci! We appreciate your feedback regarding the meetings times available in your area. We will pass your feedback on to the appropriate department for review. We wish you continued success on your weight loss journey with Weight Watchers, Traci!

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Staff

    Reviewed March 26, 2018

    The accountability aspect is great for people that need a group of like minded individuals to affirm their lifestyle. The nutrition education is mediocre. Not all foods with high points values are unhealthy, just need moderation. I am vegan and adding nuts to my salads makes them high in points. But I don’t eat chicken or eggs which are free.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 26, 2018

    I was dissatisfied with the program and will most likely be ending my membership. I am only losing half a lb a week. I am young and overweight, yet following the program and have not lost. I understand that most of my friends lost almost 10 lbs a month on the previous program, before unlimited eggs, chicken etc and so I am upset that I was part of an experiment that didn't work. Also, during a chat and addressing the situation, both reps exited or never responded to the issue during the conversations. I was aggravated by their avoidance of addressing the issue and left with no resolve. Unless, however, it was technical, which I doubt because I had never encountered an issue prior.

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    Response from WW (Weight Watchers)

    Hi, Christina, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Christina.

    Weight Watchers Resolution Team

    Verified purchase
    Customer ServicePrice

    Reviewed March 26, 2018

    So I love your program. It really helps me watch what I’m eating and making me conscious of my daily intake of food and calories. Also makes me aware of the quality of the food that I am eating. But just a couple of things that I would like to see changed. I think you’re really overpriced. I really only use your app. So I would like to see the price change just for that option. It does also really make me unhappy that anytime I call customer service I know I am speaking to someone out of the country and it is very difficult to understand what they are saying.

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    Verified purchase

    Reviewed March 26, 2018

    I only just started this program 5-6 weeks ago! AND I LOVE IT! I am already down close to 15 pounds and expect to pass that goal this Friday when I weigh in. Freestyle gives me lots of flexibility in my day to day life, especially when out with friends. I have the tools to be successful at my disposal. I have a long way to go, still (I am planning on losing over 100 pounds!) but I know with Weight Watchers, I WILL reach my goal!

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    Reviewed March 26, 2018

    I’m so tired of Weight Watchers changing the program every couple months. And now they’ve really taken a step back with Freestyle. They would have you think there are more choices and that you can eat certain foods without counting points. This is ridiculous. Food is food and to not count everything that goes in the mouth is a fallacy and doesn’t address the problem most people have which is eating too much. I miss the old system and unfortunately you can’t do the old system using the website and or app because the daily point requirement is different not to mention all Freestyle foods now have zero points. I was successful until Weight Watchers switched to Freestyle so I’m leaving the program and using another method. What a shame.

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    Response from WW (Weight Watchers)

    We appreciate you reaching out, Laura, and for taking the time to share your feedback regarding your experiences with our Weight Watchers Freestyle program. We cannot apologize enough for any frustrations or inconveniences these experiences may have caused you, and will ensure your feedback is shared with the appropriate individuals within our organization. At this time, a member of our Resolution Team will be reaching out to you to further discuss your concerns and to assist you in any way. We hope to speak with you soon.

    -Weight Watchers Resolution Team-

    Insufficient response received
    Staff

    Reviewed March 26, 2018

    I wish I could give it NO STARS. I do not like the new Freestyle Program at all. I have gained 5 pounds since I started it and I am now back on Smart Points. It is not always easy to follow as the current App only supports the Freestyle. Since going back to Smart Points, I've lost that 5 pounds, and the scale is still going in the right direction. When I reached out to WW about my dissatisfaction about the new program, all they did was tell me how good the program is, and I must be doing something wrong. I know for a fact that a lot of people are not happy. I've done my research and see so much negativity about the new plan. I also know that the meetings are a lot less crowded and people are canceling their memberships. When is WW going to do the right thing and at least offer to support both the new plan and the Smart Points! What a shame... Smart Points was such a good plan!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Karen, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had, and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Karen.

    -Weight Watchers Resolution Team-

    Reviewed March 25, 2018

    I lost 35 pounds on Smart Points-Beyond the scale. I knew the plan and I loved the plan. I gained a lot back after stopping so rejoined after losing some but not as much as being on plan. I hate freestyle. I am not a low carb eater. I have lost 7 points and am losing extremely slow. I used to be able to treat myself to a snack and stay on track. I am starving! Why not give us an option of what plan works for is? Even if it’s only online. Why pay money for something that doesn’t work for you? I don’t mind counting points for corn or chicken if it means I can fit a cheeseburger in every so often or not starve to death so I can sink a few glasses of wine. I can’t eat eggs so the fact they are free means nothing to me. This plan is not realistic for everyone and very similar to the simply filling plan that used to be used as an option. Give us an option! I can guarantee you will get a lot more people back if you do so. If it ain’t broke don’t fix it!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out, Liz, and for sharing some of your experiences with us. We truly appreciate the time you've taken to provide your feedback regarding our Weight Watchers Freestyle Program. We would like to discuss this a little more in depth with you, so a member of our Resolution Team will be in touch with you shortly.

    -Weight Watchers Resolution Team-

    Insufficient response received
    Catherine increased rating by 4 stars.
    Customer ServiceOnline & App
    After a positive interaction with WW (Weight Watchers), Catherine increased their star rating.

    Original Review: March 24, 2018

    I signed up for a Weight Watchers program over a year ago. I signed up for 1 month and called and cancelled shortly after beginning the month program, so that after the month WW would not automatically enrolled me in their program. I called - cancelled and deleted the APP from my phone. The only thing I ever used was the APP on my phone. I did not sign up for coaches or anything else. Lo and behold (a year or so later) I received an email from them telling me that something has happened to my credit card - and it needs to be updated. Apparently, they have been charging me for a service I cancelled. When you try to call them, you can't get through... email... well they just say your account has been cancelled. This is why I hesitate and usually NEVER sign up for programs that automatically begin charging your credit card.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Catherine, thank you for taking the time to reach out and for providing us your feedback regarding your experience. We truly apologize for the frustrations this has caused you, and would like to reach out to you directly to further discuss resolution options. A member of our Resolution Team will be reaching out to your privately to review membership details, Catherine, and assist you with rectifying your concerns. We hope to speak with you soon.

    Best wishes,

    Weight Watchers Resolution Team

    Resolved outside ConsumerAffairs

    Reviewed March 23, 2018

    I joined the online version of Weight Watchers because I can't make enough of the meetings on Saturdays (the only day I would be able to make some meetings). I find the diet to be ok and have lost the weight I was looking to lose. It took a few months, but I didn't expect it to just fall off. Now I'm at my goal and asked how the lifetime membership worked. I was told that because I'm on the online version, I don't qualify for the lifetime membership. I would have to have at least 5 or more pounds to lose and keep it off for a period of 6 weeks and be enrolled at meetings. That means I'd have to put on at least 5 pounds, or in other words, it would take another month to lose the 5 pounds if I decided to go the meeting route and then keep it off for 6 weeks.

    The 6 weeks doesn't bother me, but I don't want to put weight that I've just taken off, back on! There is nothing that I could find to tell me that if I choose the online Weight Watcher, I would not be eligible for the lifetime membership. I think it's very unfair that it wasn't stipulated that if I took the online version I would never be a lifetime member. They need to make this very clear... and it's not!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to share your feedback, Gail. We truly apologize for the frustrations this has caused, and would be more than happy to have a member of our Resolution Team reach out to you privately to further discuss. We hope to hear from you soon.

    -Weight Watchers Resolution Team-

    No response received

    Reviewed March 23, 2018

    I have been on Weight Watchers for almost a year (this time). When I started last June I had already lost 40 lbs on my own and wanted to continue losing about 80 more. I had been diagnosed with Type 2 Diabetes in March and was hoping to reverse it. I had been on WW many times since I was in 6th grade (I'm 50 now). The Smartpoints program was by far the best program WW had ever had IMHO. By November 2017 I had lost 40 lbs and reversed my diabetes. My doctor was ecstatic! However, since Freestyle took over and ruined my WW experience I have lost no further weight and have in fact gained a few lbs back.

    Yes I track, yes I restrict my "free" zero points foods. Anyone should know, especially whoever is in charge of this supposed weight loss program that you can't add several hundred calories to your daily diet and still lose weight. You CANNOT eat whatever you want anymore and just count the points. Very frustrated and planning to quit when my current month is over. Tired of WW and their program created to drag out weight loss if you can actually lose weight just so they can collect their fees for longer and milk my bank account dry.

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    Response from WW (Weight Watchers)

    Tracy, we'd like to thank you for taking the time to reach out and for sharing your feedback. We truly apologize for any frustrations this has caused you and for the experience you've had with WW Freestyle.

    A member of our Resolution Team will be in touch with you soon to further discuss your concerns and assist you with any resolution we can provide.

    -Weight Watchers Resolution Team-

    Reviewed March 22, 2018

    Very frustrated with the new FreeStyle Program. Have only lost money. Even though I stay within the points the program allows, I have only lost 0.6 pounds in three weeks. I have tracked and measured everything as per the instructions and exercised more. I am constantly hungry as well, since the food is not satisfying. It is filling when you eat it, but you are hungry a half hour later. I had significantly different results with the Smart Points program, a previous version. Very disappointed now that I have rejoined. I asked and WW does not offer a choice to go to Smart Points if FreeStyle doesn't work. Apparently one program must fit all. I am upset that I signed up for three months. I will cancel as soon as I am able.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate you reaching out, MaryJo, and thank you for sharing your feedback regarding the WW Freestyle program. We are very sorry for any inconveniences or frustrations you've experience and would like to speak with you further regarding your concerns. One of our Resolution Specialists will be reaching out to you shortly to speak with you and assist you in any way we can.

    We hope to speak with you soon.

    -Weight Watchers Resolution Team-

    Reviewed March 22, 2018

    I have been on plan since Points Plus. I tried SmartPoints Beyond the Scale and while a big change I did great immediately. It really shifted from losing weight (while eating not so healthy foods) to really guiding us to healthy eating with occasional splurges. I lost 94lb and hit goal. I was no longer a slave to sugar. I gained my life. I shouted my love for WW. I did let life get on way and gained 8lb before the change (being honest) was refocused when Freestyle started, I looked forward to a change after 2 years. Big mistake.

    I have been on plan, track daily etc. Tried everything to tweak it and am up 12 more lb for total of 20! Had one single loss on 6 months! Add to that I was just diagnosed with acid reflux, blood pressure higher than it ever was and I am bloated. Oh and my sugar cravings are back. I have voiced my concerns via email and app (app blocks submitting negative comments btw). Been basically told it works if you track. Umm no. I have been tracking for 3 years. I am absolutely heartbroken. I am terrified of gaining it all back, helpless because I know I cannot do it on my own. Helpless because I feel abandoned by WW. They said more people lost on BTS than any other, yet you switch it to a plan where 10k lifetimers gain? Then blame us for not following the plan? I think they got greedy and had to stop the fast weight loss and lifetimers for their bottom line.

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    Response from WW (Weight Watchers)

    Patricia, our top priority here at Weight Watchers are our members, their health and their well-being. With that said, we truly apologize for the experience you've had and appreciate the time you've taken to reach out to share your feedback.

    We would love to speak with you further regarding your concerns and experiences, so a Resolution Specialist will be in touch with you soon to assist you. Thank you again for your time, Patricia.

    -Weight Watchers Resolution Team-

    Insufficient response received

    Reviewed March 22, 2018

    This new program does not work, unless you exercise all the calories you eat of zero points. I did an experiment, and went free with all zero points foods, without weighing, counting calories, in one week only I gained 2 pounds. This method is good just to create awareness of the right nutrition people in general should eat daily, however, people, like who have been in yo-yo diets all our lives, unfortunately, there is no other way than counting calories, even when we eat healthy nutritional food.

    Weight Watchers need to make some changes, in the program, creating portions, and based in that points; and much more points for "junk food", and "empty calories" (eg. white bread, white rice, alcoholic drinks, processed meats, sweets etc...). If no change occurs I'll drop from this program, since it just creates the illusion you can eat free the good food. I love fruits, I could eat one bucket/day, only that would be more than 2000 cal/day, and lots of sugar in my blood!!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We take your feedback very seriously, Marcia. We will reach out to you privately to discuss this further. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Reviewed March 21, 2018

    I've been following Freestyle for four weeks thinking that it would eventually work. I gained two pounds the first week and have taken one of the added pounds off in three. This diet just doesn't work. I'm disappointed and a little angry.

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    Response from WW (Weight Watchers)

    We are sorry to hear Freestyle has disappointed you, Margaret. Our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received

    Reviewed March 20, 2018

    Very disappointed with FreeStyle. I've become increasingly pessimistic about my ability to follow this over the long term. I miss SmartPoints. I had great success for it. This diet is very restrictive. I don't need or want "free foods" beyond fruits and vegetables. I'd rather have my points back! I have food intolerances that rule out yogurt (and other milk products), lentils, tofu, most fresh vegetables, and many cooked vegetables (most notably, tomatoes, in fresh or cooked forms). I'm sick of eggs, beans and chicken. I'd much rather include more whole grains, a Starbucks soy latte, or a wide variety of foods that happily worked under the old plan. Eating out is much more difficult, as is compensating for mistakes. Please bring back SmartPoints.

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    Customer ServiceStaff

    Reviewed March 19, 2018

    I was very successful on the SmartPoints plan, the new Freestyle plan however does NOT work for me. I have gained 10lbs in the last 3 months. I am beyond frustrated and have even reached out to WW on the online chat and the only thing the person helped with is an explanation of how to cheat the system. I started tracking calories and have lost weight and found out that I do not eat enough on Freestyle. I am a busy mom and do not always have time to make chicken... Sometimes it nice to have the flexibility of eating whatever it is your kids are eating in moderation.

    I joined WW for the flexibility and support of the meeting as I have been on both ends of the eating disorder spectrum and found the healthy eating zone (Blue Dots) helpful. Now on the new program they mean nothing. I am frustrated and upset and if I cannot figure out how to make this work very soon I will be canceling my membership. I never missed a meeting until Freestyle came out!

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    Response from WW (Weight Watchers)
    Teresa, we truly thank you for taking the time to reach out and for sharing some of your experiences. We appreciate your feedback and would love to speak with you more in depth regarding your concerns with WW Freestyle.

    We want to ensure you feel cared for and supported along your journey, and never want you to feel frustrated.

    One of our Resolution Specialist will be reaching out to you directly to assist you in any way they can. We hope to speak with you soon.

    -Weight Watchers Resolution Team-

    No response received
    Verified purchase

    Reviewed March 19, 2018

    I joined and my 1st meeting was March 3rd. I was looking under account settings and mistakenly cancellation was chosen (possibly a grandchild clicking through-not sure). I would not join March 1st and cancel March 15th. I paid $34 plus to join and I checked my bank statement today, WW charged me $64.95 to “cancel”. When I emailed, the reply was I knew the cancellation fee. It was definitely an error. They would not put my 6 month plan back with the losing 10 pounds in 2 months. They have lost a customer! I’m very disappointed in WW!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so sorry to hear about your experience with your account, June. One of our specialists will reach out to you soon to discuss this situation with you.

    Weight Watchers Resolution Team

    No response received
    Price

    Reviewed March 19, 2018

    I will admit when I started SP was new and it was very difficult but I managed to stick with it and lost 36 pounds. I haven’t had the same luck with FS. I didn’t eat a lot of the now zero point foods on SP, but now I have to in order to not go over. So far I’ve had again almost every week on FS, and I’m beyond frustrated. I’ve spoken with coaches, connect and corporate and I get the same boilerplate responses. “Do you track?” Yes. “Are you tracking everything?” Yes. And when that doesn’t suit them, “You need to eat the zero point foods,” “Start going to the gym more,” and my favorite, “You know as we age our metabolism slows.” Funny how it slowed at the exact same time FS rolled out; and not just for me, but all of my other lifetime folks. I’m beyond angry at the callousness.

    I’m angry that I can’t go back to a plan that worked and I’m beyond angry that WW seemingly wants me to gain weight so they can charge me for a plan that a) I don’t want and b) isn’t working. I was even called out for posting my frustration and questions to a group. So where am I supposed to turn? The reason I chose WW instead of a fad diet was that I want d something that was a lifestyle change and was sustainable. But FS isn’t that. You can’t go through life never eating out and only eating chicken breast, salad, beans and eggs. I’m 40 and male, and I have worked very hard to reach this goal. I’m angry at the throwing boilerplate scripts at me and the excuses when I’m hearing lots of lifetimers with the same feedback who are getting the same non-responses.

    It’s not right to make us gain and then pay to be guinea pigs. If the plan works for those that need to lose larger amounts that’s great. But don’t forget those of us who are at or near goal. WW needs to move away from the one size fits all approach and take the responsibility to either develop a plan that works for the people who have already succeeded or make the SP and PP plans available to lifetimers. And don’t insult me by forcing me out because I don’t like your current plan!

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    Response from WW (Weight Watchers)

    Carl, first and foremost, we would like to congratulate you on achieving your Lifetime goal. This is a huge accomplishment, and shouldn't go without celebration.

    We cannot apologize enough for the frustrations you've experience with our WW Freestyle program and thank you for taking the time to reach out to share your concerns. We would be more than happy to reach out to you privately to discuss your feedback more in depth and assist you in any way we can, Carl. A member of our Resolution Team will be in contact with you soon to help. We hope to speak with you shortly.

    -Weight Watchers Resolution Team-

    No response received
    Price

    Reviewed March 18, 2018

    Like many others, I have had success with Weight Watchers in the past. I decided, after seeing all the commercials, to try again after many years. I am generally a healthy eater, cook most meals, eat whole foods, so I thought the Freestyle plan would work for me. Was I ever wrong. I have spent this time miserable, lightheaded, irritable, hungry, and in a psychological battle. I believe that this plan promotes "good foods vs bad foods". Anyone struggling with their weight should not be in this mindset. Many of us have histories of disordered eating which this plan perpetuates. I go to bed hungry every night and I feel I can rarely indulge without blowing it. And that includes incorporating healthy fats and whole grains in my diet, which I cannot waste points on.

    How could oatmeal and skim milk account for a third of my daily points?!? This is a low-carb, low-sugar, low-fat, fad plan that is not sustainable for the long haul. I don't care that I'm losing weight because the cost isn't worth the benefit and the fear of staying on this long term is too great. I don't find the weight loss successful because I know when I stop it, I will gain it back. When I talked to my doctor about this, she told me that she knew that the new program was a low carb plan, and that it is.

    The research conducted behind this plan is pitiful. I miss the days of Weight Watchers being a balanced lifestyle approach where I could eat like a normal person. Like others, I put my food from a 23 point day into MFP and I was only consuming 1300 calories! I'm an athlete and no wonder I felt like I was going to pass out while running! I paid for 3 months but I will not be going back. I will let the rest of the money go down the drain. This is not healthy.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with the Freestyle plan, Kristina. A representative will reach out to you to discuss this further.

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed March 17, 2018

    In December I purchased a one month subscription for my daughter for Christmas. I would have thought the 1 month would start once you actually used their services. My daughter never ended up following through. A few months later I was reviewing a credit card statement only to find a recurring charge of $44.95. I immediately contacted them and asked for a refund for money I spent, but never received any services or goods in return. Weight Watchers tells me because of HIPPA, they don't monitor accounts. We literally NEVER used any services from them, but they gladly take your money every month. Really?

    When did Weight Watchers become the same level as a doctor's office under HIPPA? I'm sure they do help some people on their weight loss journey, but please be fair... and only charge people money for services you actually provide. Very unethical in my book, and will make sure I share that story for anyone that even considers this organization. I encourage you to do the same.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so sorry to hear about your experience with the Meetings + OnlinePlus subscription you purchased for your daughter, Mary. One of our specialists will be in touch with you privately to help resolve this issue.

    Weight Watchers Resolution Team

    No response received

    Reviewed March 17, 2018

    I have always loved Weight Watchers because of the flexibility... But now with the new Freestyle program I HATE IT!!! They decreased my available Smart points, increased (penalized me) for consuming foods high in sugar/junk food items, and told me I can eat all I want of certain foods... REALLY!!! How many eggs can I eat anyways??? I want the old program back!!! I wish I never signed up for 6 months... I am going to use the more flexible (and FREE) Lose it app even though I paid for WW... Shame on you WW!!! Your new program is horrible!!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out, Michelle, and for sharing your feedback. We are very sorry for the frustrations you've experienced and would be happy to speak with you directly to assist you in any way we can.

    A specialist will be reaching out to you soon to discuss your concerns.

    We again appreciate your time.

    -Weight Watchers Resolution Team-

    Reviewed March 16, 2018

    DISLIKE!! I am a happy customer of the SmartPoints diet. Lost 50 pounds on it. Put on 8 pounds over holidays...when I thought I could come off, so I rejoined. And in ~3 weeks, I have lost 2 pounds only. I HATE that they are using the verbiage "you can eat what you want" to a bunch of people that have minimal self control with food. I HATE that they give the impression that you can keep eating these "free points". I assure you...eat enough eggs or chicken breasts YOU WILL GAIN WEIGHT. A calorie is a calorie. Please bring back the old program, or at LEAST allow us to choose from "classic SmartPoints" or "Freestyle".

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to speak with you regarding your Freestyle experience, Kathryn. A member of our Resolution Team will reach out to you privately.

    --Weight Watchers Resolution Team--

    Reviewed March 15, 2018

    I enjoyed the new plan until I visited my Diabetes Doctor. Even though the old points were not totally for diabetics it was align enough to help me lose weight and keep my A1C at goal. This plan is not for diabetics. I tried chatting with someone on WW page. She was no help, but did confirm that they no longer support the diabetic diet.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Kay, we appreciate you taking the time to reach out and apologize for any inconveniences you've experience with our Weight Watchers Freestyle program. We would like to assist you in any way we can, so one of our Resolution Specialists will be in touch with you shortly.

    -Weight Watchers Resolution Team-

    No response received
    Verified purchase

    Reviewed March 15, 2018

    When trying to find food listing for a specific restaurant, it would be nice that once you find your restaurant you could then just search for a specific item within that restaurant selection. Currently, you have to scroll thru all their items. Very time consuming.

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    Reviewed March 15, 2018

    Weight Watchers Freestyle - Not liking it... Free foods have calories. I joined and started gaining 2 lbs a week. My friends gained and dropped out. We were following Oprah's..."It's free"...message and eating way too much of the 0 point foods. That is what brought us to Weight Watchers. OVEREATING. ALL we have lost is our MONEY.

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    Verified purchase

    Reviewed March 14, 2018

    I’ve used Weight Watchers successfully in the past, and I was worried that I would not do well with Freestyle. I was pleasantly surprised to find it very successful, and I am finding it easier to stick to than previous plans.

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    Reviewed March 14, 2018

    Since WW switched to Freestyle, it's been downhill for me. I wish they would actually of let you have the option to either change to the Freestyle or remain on the Smart Points without Freestyle. Really eggs?! They are high in cholesterol. But yet you can eat as much as you want! I most likely will be canceling my subscription???

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love the opportunity to discuss your Freestyle experience with you. Debra. Our Resolution Specialist will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Drew increased rating by 2 stars.
    Customer Service
    After a positive interaction with WW (Weight Watchers), Drew increased their star rating on March 27, 2018.

    Updated review: March 27, 2018

    I received support from the people at the weekly meeting. All is ok now.

    Original Review: March 13, 2018

    Called today. Asked question that tech had difficulty answering so he hung up. Went online to chat and asked a similar question about my account and tech stopped answering then said she wasn't getting responses from me even though I was getting responses from her. After 15 minutes of working with her...she cut off the conversation.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're very sorry to hear about your experience with our Member Support and 24/7 Chat teams, Drew. A specialist will reach out to you privately regarding this issue.

    Weight Watchers Resolution Team

    Resolved outside ConsumerAffairs

    Reviewed March 13, 2018

    Freestyle - If it's not broke, don't fix it. At least give members a chance to choose the plan they like. "Free" foods are of no value if I don't love those foods. I was satisfied on the old plan, but no longer. My biggest complaint is that as of the inception of the new plan, my history is wiped out. I used to like to look back at my tracking on my good days, to remind myself of what was working for ME. Contacted WW and was told my history is gone forever. I paid for my membership and feel I am entitled to access my record. I trusted it would be there forever. If I knew it wasn't, I'd have kept a written journal. Thinking WW is no longer right for me.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to help you with your request and assist you with Freestyle, Mary. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Customer ServiceStaff

    Reviewed March 12, 2018

    I dedicated 5 weeks to Weight Watchers and lost a total of 3lbs. This week I gained and tried to ask for help from their online chat. The "experts" do not know anything, all they did was boast about how well it worked for them. I tried to call the company and ask to speak with someone who could tell me why I wasn't losing weight and they told me I'd have to pay $50 a month to have a personal coach. I'm so frustrated this works for everyone but me. P.S. I'm not a weightloss idiot. I had lost 50lbs on WW 10 years ago. I just canceled my WW account.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so sorry to hear you had problems reaching your weight loss goals, Anisa. A representative will reach out to you privately to assist you.

    Weight Watchers Resolution Team

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    Customer ServiceSales & MarketingOnline & App

    Reviewed March 12, 2018

    I signed up for WW last October with a three month deal. I started off great and a month later they changed the entire program to one that does NOT work for me. I was stuck with my three month purchase so I ended up hacking the app to go back to the program that worked best for me, but it definitely felt like a bait and switch.

    It breaks my heart to see so many people signing up with an incorrect understanding of what "freestyle" and "free foods" means - because your advertising literally says you don't have to track or measure them, but that isn't how reality works. It is definitely shady marketing. The program itself still hasn't been peer reviewed and was based on a biased small test group, so no wonder it isn't working for everyone, especially folks with dietary restrictions (like me). Overall - their lack of communication, insufficient feedback processing, app instability, misleading/false advertising and unified corporate front has left a bad taste in my mouth.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for providing your feedback regarding your experience with our Freestyle plan, Stefani. A representative will reach out to you privately to discuss your concerns.

    Weight Watchers Resolution Team

    Staff

    Reviewed March 12, 2018

    #1 complaint about WW is that when a new program is rolled out, you're stuck with it. The old program, or any other program, is ABSOLUTELY NOT AVAILABLE. Why? WW isn't doing me any favors. The monthly fee is $19.95. That's over $200 a year. Since November 2017, my weight loss has stalled. The reason for this is obvious: I'm eating more. But, WW used to be so helpful. It no longer is. Perhaps because I don't track as much on Freestyle? Perhaps because I eat too much of foods that are now zero points? IDK. I'd lost 30 pounds over the 18 months up until then.

    I cancelled my account, and was offered a free month. I took it, but I'll cancel when that ends in April 2018. I have a friend who has had roughly the same experience. Lost 30; stalled in November. She's staying with it, though, she has said. Two other people I've talked to don't like Freestyle either. So that's 0 for 4.

    It impressed me that WW has shifted its focus from its customers to somewhere else. Where to, I don't know. But, when tweaking or adjusting its program, it doesn't offer any kind of choice to its customers. It doesn't consult them in advance. It doesn't offer an intro period to transition from old to new. That's how WW has always been. Further, with its most recent dictate, it also doesn't work anymore. WW sells essentially one thing and it isn't doing a very good job of it.

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    Reviewed March 9, 2018

    I have been on and off Weight Watchers since 1986. I have lost weight, but I have also gained. However, I realized just because I gain doesn't mean the program doesn't work quite the opposite. It is me who must adapt and change my old habits. I remember Fat and Fiber, Smart Points, and Points Plus. Freestyle totally helps me focus on healthier foods, which I want as a woman in her mid - 40s. I want to lose weight because I am choosing to eat proper nutrition. I found that Freestyle was just the nudge that I needed to move away from less processed foods. I understand a lot of people were upset with this change. However, Weight Watchers has always changed over the years. None of the programs were failures. If you work the plan, it works.

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    Response from WW (Weight Watchers)

    Amy, we truly thank you for taking the time to reach out and for sharing your feedback. We are so excited to hear how the Weight Watchers Freestyle program has helped you, and cannot wait to see all the goals you achieve while working the plan. We are always here for you, so please don't hesitate to reach out if you have questions or need assistance with anything!

    Wishing you the absolute best and great success!

    -Weight Watchers Resolution Team-

    Reviewed March 8, 2018

    I was a lifetime member for years after going way below my goal weight 5 years ago. The then program was very helpful and I was successful. However, I am now over my goal weight and have been trying to get back to it but I am REALLY struggling with this Freestyle program. I do not overeat the 0 point foods as I keep them to a limit but I am still continuing to gain weight. I am at a loss and thinking of leaving WW as it is not working for me.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Elizabeth, we're sorry to hear about your experience with our Freestyle plan. We greatly value our member's feedback and will be happy to forward your concerns. A representative will message you privately to further address this issue. We wish you the best!

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 7, 2018

    I am a lifetime member. I joined WW in 1982. I have returned several times because I have gone way over my goal weight. I have tried to lose weight on my own but always come back to WW because of its flexibility and accountability plus the support you get from the meetings. It is plain to see why it is one of the top rate eating plans.

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    Reviewed March 5, 2018

    I am really enjoying the program. If you stay on plan, you're very successful. I am now down 12 lbs, and I’m very happy and satisfied with the Freestyle program. It’s life, you can have what you want. I started on January 3, 2018.

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    Reviewed March 4, 2018

    As a Diabetic with a full time job and three kids at home (one still in diapers), I needed a quick and simple way to lose weight. Simply eating low carb wasn't helping and while I tried free apps of tracking what I ate - I still had the legwork of calorie counting. With WW Freestyle, I got a little bit of my life back. I already have to watch my carbs and calculate my insulin needs, so having a basic point system with so many free choices has been a huge help. In my first week I dropped 5 lbs. After my first month, just shy of 12! I don't feel restricted, I'm never hungry, I have energy, my sugar levels are well controlled, and my A1C dropped from an 8.6 down to a 5.4! My weight is slowly and steadily dropping off, and I find myself wanting to work out more, wanting to push myself harder.

    This is the best investment in myself that I have made in a long time. I cannot recommend this program enough. Understand the first few weeks may be hard if you aren't already used to eating healthy and focusing more on Whole Foods - but I promise you after that you'll never look at food the same and you'll be able to confidently and safely overhaul your eating habits. Give yourself just one week and tell me you don't see a difference in how you feel overall.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are so excited for you, Nikki! Thank you for taking the time to share some of your experiences and some of the successes you've had so far while on plan. We all are wishing you the absolute best and nothing but great success on your continued journey! You've got this!

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed March 3, 2018

    This makes probably the fourth or fifth time I’ve joined WW over the years. And while I have had success, it never changed my life (style). I have lost 21 pounds since January 2 and I can honestly say this program has changed my life! Knowing that I can lose weight, have free choices, has made this journey enjoyable! I still have a ways to go, I’d like to lose about 40 more pounds, but I know it is finally possible! Thank you WW for finally making a program that fits me (and makes my clothes fit me less!)

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    Staff

    Reviewed March 3, 2018

    A friend recommended WW to me who was having success on the program. I was a little hesitant at first but after my first meeting I knew this was a great idea! The meetings are so positive, the leader and weigh in ladies are nice and supportive. The other members are almost like a second family! We get great recipes and meal ideas every week. I have lost weight at a steady rate each week. Some weeks have been more than others but I have continually lost on the freestyle program. It has pushed me to a healthier lifestyle and I'm loving it!

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    Reviewed March 2, 2018

    This time at Weight Watchers is my third and final time. I finally reached a point where I made up my mind to do it right! This program and the WW app make it so easy to stay on the plan. The 200 zero point foods only reassures me it is easy to stay on and still enjoy my favorite foods. The food products are delicious!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for being apart of our Weight Watchers Family, Vivian! We're so happy you are loving our Weight Watchers Freestyle program, and just know you will be successful on your journey. Keep up the hard work and you'll be at goal in no time at all!

    Best wishes,

    Weight Watchers Resolution Team

    Verified purchase
    Customer ServiceOnline & App

    Reviewed March 1, 2018

    I can usually be successful on the Weight Watchers Plan, whatever it may be. What I don't like are the frequent changes in the point system over the last few years. I use the online program, and love having the app on my phone. My problem is that I don't think the point values on everything is accurate when I look them up. There seem to even be 2 different sets of SmartPoint values. Frustrating. I can look something up on my phone, but when I scan a barcode, there is a different value. No, I can't show you an example just now. I will adjust, but this is one thing that kept me from continuing a couple of years ago.

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    Reviewed March 1, 2018

    I think the zero points make it a little too over eat. I have come to realize this and I’m trying not to overdo zero points. And I’m also trying to count the calories so I don’t overdo the zero points. This works for me.

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    Reviewed March 1, 2018

    I have been a Lifetime member since the 1980's. The current Freestyle Program is the best of all the programs over the years! I have been recommending it, almost daily, to friends looking for a program that works and will continue working for a lifetime! Love it!

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    Online & App

    Reviewed March 1, 2018

    I have been on Weight Watchers for 6 weeks now and I'm down 9.6lbs. The plan is easy and helps me to make healthy choices. The only complaint I have is the amount of downtime the app has. It always seems to be at crucial times for me (at the grocery store, at a restaurant, at the end of the evening while I'm trying to make sure I have logged everything).

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    Response from WW (Weight Watchers)

    Way to go, Katie! Thank you for taking the time to share your experience and love for our Weight Watchers Freestyle program! We will be more than happy to forward your feedback regarding our mobile app to the appropriate individuals for review, so they can make the necessary updates and changes. We cannot wait to see your continued success and wish you all the best!

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed March 1, 2018

    Since joining Weight Watchers a month ago, I've lost 11 pounds! I haven't cut anything out of my diet and it's working! I've convinced 4 of my friends and coworkers to join and now we have a little community and it's really cool. I'm very excited to continue my journey. I only wish I had started sooner!

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    Customer Service

    Reviewed March 1, 2018

    I called customer service on the 1st of March and I was transferred to several different Representatives the last person I spoke to told me that they were going to send me an e-mail on how I was supposed to return my scale because I was supposed to receive my scale on Thursday the 27th February and it didn't come until the 28th of February and when I got it it did not sync up with my phone and it would not keep accurate weight and gave me multiple weights. So that led me to have to call the customer service line to try to get it returned and get my money back and here I am now still waiting for the instructions on how to return my scale so I am not satisfied. I am going to now have to make a second phone call to find out how I can return this scale. You need to have better customer service and they need to follow through with what they say they're going to do.

    Updated on 03/13/2018: I called Weight Watchers back and they connect me with Conair Department which informed me that they do not give refunds on any of their Conair products so I will not buy any more Conair products in the future but they informed me that they would give me another scale. The same scale that I already purchased and I told them no I did not want another scale. I would end up keeping the scale that I have now even though it's not doing what it's supposed to do because I was not going to ship it back and just keep it. Forfeit the money because I'm not going to get it back anyway and that was the end. Learned mistake. Never to repeat and that was the end.

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    Response from WW (Weight Watchers)

    We're so sorry to hear about your experience with the scale you ordered, Donna! A representative will reach out to you privately regarding this issue.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Online & App

    Reviewed Feb. 28, 2018

    I decided to return to Weight Watchers 4 weeks ago. This was the best decision I could of made. I am steadily losing weight. My clothes are way too big (which is great). The best thing is that I can eat what I want. The app makes it so easy to plan my day and to keep track of points. I will make it to lifetime membership this time!

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    Reviewed Feb. 28, 2018

    I find that you don't have all the foods in the search engine. I am Spanish and I have to think and track what WW thinks it may be. You should search My Fitness Pal. Their search engine for foods is fantastic. Get tips from them. Unfortunately, the program you have purchased for foods/restaurants is not international. Not very happy with this.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Ana, thank you for reaching out and for sharing your concerns and feedback with us. A Resolution Specialist will be in touch with you soon to assist you in any way they can.

    -Weight Watchers Resolution Team-

    No response received
    Verified purchase
    Online & App

    Reviewed Feb. 28, 2018

    I have a significant amount of weight to lose and wanted to give WW a try. The app controls are easy to use, no trouble there. What I have problems with is searching for foods. Items are sometimes very difficult to find if I don't type it in exactly so I find myself having to use the scanner mostly (which is a great feature). If I am able to find the food I'm searching for sometimes there are several different choices, often with different point values. When I click on them to see what the difference is there is no indication of what a serving size is so I take a gamble and choose one at random (usually the lower point valued one). I wish the serving size was displayed.

    I was also asked at the beginning what time of day I have the most trouble sticking to the plan. I answered that I have trouble in the evenings. I was expecting to get motivational messages during the critical hours so that I might be encouraged during periods of time that I felt like cheating. I do like receiving the encouraging messages after I weigh in but that is the only time I get them. Overall I like the program. I love that I don't have to track everything like you do with other apps and I am losing weight so I will stay. These are just suggestions to make the experience even better.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, AnnMarie, we'll be happy to assist you with finding foods in our database. A representative will contact you privately to assist with this as well as your feedback regarding messages from us.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Online & App

    Reviewed Feb. 28, 2018

    So far so good. I have been using Weight Watchers for about 7 weeks now and I've lost 13 pounds. I'm using the online format and I really like tracking everything with the app on my phone. The only bad thing about it so far is that sometimes when I'm trying to scan things with the barcode scanner it doesn't work the greatest. Otherwise it's been a pretty good experience.

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    Staff

    Reviewed Feb. 28, 2018

    I’ve lost 25 pounds in 6 weeks. Every week was a good loss except for two when I used my weeklies. Now I’m not using them and staying 4 under my daily. This is what works for me. Love this new plan. Our group leader is good and very nice.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congratulations on your successes, Barbara! We're so happy to hear you're loving our Weight Watchers Freestyle program! We appreciate you taking the time to reach out, and for sharing your experiences. Best wishes to you on your continued journey!

    Weight Watchers Resolution Team

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    Online & App

    Reviewed Feb. 27, 2018

    I joined prior to the freestyle program and would like the ability to have the app use the previous system (smart points) vs the Freestyle program. The freestyle program reduced my allowable points considerably, in theory by giving me more zero point foods. Unfortunately, between allergies and taste preferences many of these foods were not foods I typically ate. Now, I need to eat less of the foods before that were well within my points allowed for the day/week in order to stay within the freestyle program. This means I am frequently hungry and go off the program.

    Prior to freestyle it felt like a lifestyle change that was manageable and achievable, and now it feels like a diet which is a much different and negative frame of mind. One example is that now chicken is zero points when both chicken and lean pork used to be the same points in the old system. This allowed the flexibility to change out the lean protein that is now not really available due to the drop in points allowed per day. To stay within points, it would be better to choose zero point chicken whereas before I had options. This makes it feel more diet-like and less enjoyable and successful program. The smartpoints system was highly successful to me and I wish that the app would allow the person the choice between the two, similar as it does with the simply filling option. If I was to rate Weight Watchers prior to the freestyle program I would have given it a much different score of 5 stars.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Our Resolution Team will reach out to you shortly in hopes of discussing this further. We would love to speak with you regarding your experience with Freestyle.

    --Weight Watchers Resolution Team--

    No response received
    Staff

    Reviewed Feb. 27, 2018

    Why would Weight Watchers take a program that worked great and change it. Don't fix what isn't broken. If I wanted to eat chicken and eggs (now 0 points) all the time then I would go back to Ideal Protein BUT the problem was that I could sustain that lifestyle. Ideal protein was HARD but I did lose 35lbs fairly quickly but I also gained it back in about 6 months. I loved WW Points Plus because I could eat healthy but still have some snacks or treats and lose weight.

    I went from having 30 points a day to 23 points because now I am expected to eat a ton of 0 point foods like chicken, tofu, eggs. I find this impossible to do because I don't really like any of those things. When I shared my concerns with the woman at the WW center she said many people are complaining but Weight Watchers won't change it back because they want you to be healthier. Well isn't that up to me? That's the point of Weight Watchers... You have what you want and still lose weight by staying within your points. Now there is NO program that exists that will help me. I don't understand why Weight Watchers can't offer both? You select which program you want (free style or points plus) and off we go. It's ridiculous and maddening!!! Thanks WW for setting me up to fail!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would never want you to feel like you are failing, Angie. We will private message you shortly to discuss this further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 27, 2018

    I am really enjoying WW Freestyle program. It has helped me to stay on track in eating healthy eating while still enjoying some of the foods you really like. I have lost about 2.5lbs since I joined 1 month ago. I still use MyFitnessPal to count my daily calories which is just as important as keeping within my daily point system. My digestive system feels much better. I'm striving to lose weight but more importantly how to become a healthier eater and enjoy foods that will be good for my body. I normally do NO MEAT Tuesdays and now I thinking about adding another day. The recipes are fantastic and I've become more creative with all of the zero point foods.

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    Reviewed Feb. 27, 2018

    Ever since I retired from the USAF after 22 years, I have had problems losing weight and keeping it off. I am married, with three grown children, who have blessed me with 9 wonderful grandchildren. It is my desire to be around when our youngest grandson gets married and gives us great grandchildren. Being overweight can and will affect my health and rob me of watching my great grandchildren mature. I started Weight Watchers five weeks ago and have lost 16 pounds. I’m doing it properly and the weight is coming off and will NOT return. I’m currently down two pant sizes and I feel great. This has been a total mindset with me and the new program gives me immediate gratification when you achieve your daily blue dot. Great program that I highly recommend!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you so much, Jim! We appreciate the time you spent to share your feedback! We're happy to hear you're enjoying your weight loss journey! We wish you our best!

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed Feb. 27, 2018

    I wish we could opt out of freestyle. I loved Smart Points and it’s hard to follow under freestyle. I have heard from many people the same problem. If we can opt out of freestyle and go back to the 30 pts per day and just count chicken, eggs, etc. Other than that, I love the program. I loved it MUCH better before freestyle.

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    Reviewed Feb. 27, 2018

    I cannot understand when I go, for instance, to Chipotle food list and it shows 1 serving. How much is 1 serving? I see that a lot when I look for food in the restaurant listing??? I would like to have a better measurement on how much I can eat at a restaurant so I can be aware of the points used by me.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Nadia, we'll be happy to assist you with any questions you may have. A specialist will contact you privately to help.

    Weight Watchers Member Support Team

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Feb. 27, 2018

    I have joined Weight Watchers multiple times in my life but this program, Free Style, is the best ever. It's working for me! The online program plus the coaching availability seems to be exactly what my personality needs. I have tried attending weekly meetings and they are not good for me. But this program, to my amazement, is encouraging and gives me great accountability that I would not have ever thought could be. Thank you to the powers that be who created this new program. I do have quite a ways to go to my goal that I have set for myself, but I feel confident that in time I will see that goal achieved. I am ever so thankful for this new opportunity in life to become a healthy senior citizen.

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    Staff

    Reviewed Feb. 27, 2018

    I was Greeted by friendly staff, eager to help and ready to go out of their way to show me how to get started. The leader is awesome and the meeting is valuable, quick paced, interesting, and FUN! The online materials are easy to use and very helpful to me.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for sharing your experience, Jean! We are so happy to hear you've enjoyed being apart of our Weight Watchers Family. We all are wishing you continued success on your journey!

    Best Wishes,

    Weight Watchers Resolution Team

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    PriceStaff

    Reviewed Feb. 27, 2018

    Weight Watchers is the way to go if wanting to lose weight. It's worth every penny. I have been a lifetime member for 30 years. It's the only way I can lose weight. Wonderful program. The leaders there are also so friendly and encouraging. I recommend this program to anyone who wants to lose weight and keep it off.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congratulations on reaching and maintaining Lifetime, Pam! We truly appreciate you taking the time to reach out and for sharing your Weight Watchers experience. We all are wishing you the absolute best and continued success!

    -Weight Watchers Resolution Team-

    Verified purchase

    Reviewed Feb. 27, 2018

    WW is easy to follow and gives you all the tools you need to succeed. Connect is a wonderful feature that reminds you that you are not alone in your journey. I would love to see more excitement at milestones such as 20 pounds lost and more. It helps keep me motivated as well. Overall, the new program teaches me to make healthy choices instead of just how to eat less to lose weight.

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    Verified purchase

    Reviewed Feb. 27, 2018

    Was enjoying my experience with Weight Watchers before my accounts suddenly was interrupted. Registered and paid online February 6th. Account was deactivated February 26 prior to my full month of payment as my card could not be charged. This was a day for my third waiting and meeting which is again less than a month of service. Confused and angry.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for bringing this to our attention, Lisa. We would love to speak with you regarding your account. We will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed Feb. 27, 2018

    I have enjoyed the app & wouldn’t have done as well without the accountability but still have NOT done as well as I had hoped in this time that I have been on the program. I know I need to add exercise into my daily routine but the recipes on the WW app have all been AMAZING!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us, Marla. We would love to speak with you further regarding your experience. We will send you a private message.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 27, 2018

    The new freestyle point system Weight Watchers is fabulous, so easy and so many choices and if you follow the program, you will lose. I did Weight Watchers Years ago and it’s so much better now, you can’t help but be successful in reaching your goal weight. I love attending the meetings each week, I’m excited to weigh in and the leaders are so positive and encouraging. Thank you Weight Watchers.

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    Reviewed Feb. 27, 2018

    I joined Dec 23rd. I have played with losing weight for years. I will wait till after holidays or I will start Monday or after vacation. Finally decided this is a lifestyle change and joined. I am exploring new foods and a new attitude. Love the application. Love freestyle.

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    Verified purchase

    Reviewed Feb. 27, 2018

    I love the Weight Watchers program. I began WW in 2002 and lost 53 pounds in 1 year. I became a lifetime member and stayed on the program until about 2013 when I moved. There was no WW program here until recently. I rejoined about 3 weeks ago and I am trying to get back to lifetime status. I would really recommend Weight Watchers. I can still eat what I want and lose weight.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Wow, Ronda, thank you for taking the time to share a little bit of your journey with us! Congratulations on the successes you've had while being apart of our Weight Watchers Family. We are so excited to hear you have rejoined, and you are loving the WW Freestyle program. We cannot wait to hear about your continued success and truly wish you the absolute best!

    Wishing you well!

    -Weight Watchers Resolution Team-

    Verified purchase
    Online & AppStaff

    Reviewed Feb. 27, 2018

    I am so incredibly happy and motivated with the Weight Watchers Freestyle program! I surpassed my goal of losing 10 pounds in my first 4 weeks and that has launched me into a whole new level of motivation! I am always so anxious to get to my meetings to have the opportunity to share all of the wonderful recipes and tips I have learned from my WW app and WW magazine, and also to hear some from fellow members! I am a lifetime member and the previous WW system I used worked great... I lost 40 pounds in 6 months and kept it off for 7 years, until some physical issues caused me to gain some weight back. I have to say, as much as I loved the previous WW program I used, I love Freestyle even more! Using the app and attending weekly meetings works perfectly for me! I couldn't be happier!!

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    Reviewed Feb. 27, 2018

    With all the zero point foods available I am never left feeling hungry. I have also lost about 20 lbs in my 1st 6 weeks. There are a lot of great recipes and with an attached pedometer tracking activities is even easier. Highly recommend it, if you stick with the program. Only complaint would be searching for food can yield several results not guaranteeing accurate tracking.

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    Reviewed Feb. 27, 2018

    Meetings really do help me a lot. I like the interaction with others and bouncing ideas off of each other. I also feel more accountable when I go. I also like when the girls at the scale get excited for you and support you all the way. Keep up the good work.

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    Staff

    Reviewed Feb. 26, 2018

    I am very pleased with the WW freestyle program, it’s so easy and I love the “barcode”. It’s fabulous. I was at the market barcoding almost everything, the manager at the store asked if he could help me with something. He had no idea what I was doing. I was at my grandson's birthday party a few weeks ago and showed a few family the WW app and explained how easy it was to follow and actually lose, 3 of them joined that day. Thank you WW for making so much easier to lose weight the healthy way.

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    Reviewed Feb. 26, 2018

    WW has a program for just about anyone who is serious about making healthier eating choices, a really strong support system & for losing weight. Programs are flexible & give you many food choices & options. It is not a fad nor a starvation diet but a realistic approach to eating for real, everyday kind of people.

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    Reviewed Feb. 26, 2018

    This is week 8 and I am down 11.4 lbs. I did gain 1.2 lbs back one week, but that was after Valentine's day and another dinner out with my friends. This is the most successful program that I have been on. What appeals to me is that I'm in charge of what I chose to eat. Nothing is off limits. I ask myself "is this worth the points"? Sometimes it is... and I indulge. But overall, I find there are plenty of choices that are 0, or low points that satisfy me.

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    Reviewed Feb. 26, 2018

    I signed up for the coaching, meetings and online calculator. I used the coaching once. My assigned coach was from New York I live in MN. The meetings I found were offered during work hours so I never attended. I use the calculator but things are confusing for me as to what happens when I make things - how do I go about figuring out the points... I am now debating if I should cancel the calculator.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We'll be happy to assist you with your app, Lori! A representative will be in contact you privately soon.

    Weight Watchers Member Support Team

    No response received
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    Online & AppStaff

    Reviewed Feb. 26, 2018

    I joined Weight Watchers because I wanted to change my lifestyle and start eating healthier. The app is very user-friendly and I love the Connect community. I have lost weight so far and I'm starting to feel more comfortable in my skin. I also really enjoy attending the meetings because I can talk to other people that are on the same journey and we keep each other accountable. I have recommended it to several people and hope that they join it as well.

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    Reviewed Feb. 26, 2018

    I find the app extremely easy to use. Love the scan barcode feature as it helps steer me away from some grocery items that appear healthy, but it would be empty nutrition points. Really do need the ability to download the nutrition values for what I ate for my doctor to see. That is frustrating. He wants to see the truthful variety of what I eat. And I am truthful with WW.

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    Reviewed Feb. 26, 2018

    There are a lot of foods that are not listed when I search for them. I have used the MyFitnessPal app and have never had that problem. I think the list should be updated especially for things that you can't scan the barcodes on. I find a lot of foods I look up either only come up if you enter them a certain way or they just don't come up at all.

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    Response from WW (Weight Watchers)

    We greatly appreciate your feedback regarding your experience with our app, Leslie. We will forward your concerns to the appropriate team for review. A representative will contact you soon regarding your concerns.

    Weight Watchers Resolution Team

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    Reviewed Feb. 26, 2018

    I've experienced success with WW in the past. Came back to it several times again. It works when you are ready. I wasn't in the most recent past. Now I am it works so well. My biggest challenge will be to continue the path and maintain as lifetime once I get there.

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    Reviewed Feb. 26, 2018

    I would like to be able to weigh less than 200 pounds, which I have not been able to do since the late 1980's. I have been steadily gaining weight from 1988 until 2018, until now, I am about 254 pounds. I have joined Weight Watchers about two weeks ago, and have already lost about 6 pounds. I am hoping that I can continue to stay on Plan and keep on losing this weight. I would love to be in a size 11 again!!!

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    Staff

    Reviewed Feb. 26, 2018

    I think that we all struggle with our weight. And getting together with others to talk about what is working and not working really helps. You know that you are not alone feeling the way you do and they are there to cheer you along when you do good to encourage you when you have had a bad week to suck it up and get back to it. Love the meetings and the staff is always encouraging.

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    Reviewed Feb. 26, 2018

    This is my second time on WW. It is an amazing program. The tools have gotten so much better. I love that I am able to eat whatever I want, in moderation and still lose. I love that the program has been updated with most protein being free. That has helped me tremendously. If I can do it, anyone can do it. 9 lbs from my goal weight!

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    Reviewed Feb. 26, 2018

    I like that there are more foods on the 0 points and it is real food like eggs and chicken. You can do more now and it takes less pressure off of depending on points. I don't feel trapped with limits as it is easier to have bigger and better meals.

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    Reviewed Feb. 26, 2018

    The program is not difficult to follow but the weight loss is very slow. I began almost 2 months ago and lost a total of 6 lbs. with some minor slips. I no longer feel as motivated. I am also not convinced that being permitted to eat starchy vegetables such as corn, is conducive to weight loss. On a positive note, the program does make you more aware of making healthy eating choices as a way of life.

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    Response from WW (Weight Watchers)

    Thank you so much for sharing your weight loss journey with us, Mary. A representative will contact you privately to offer some tips which may help you with your weight loss success. We wish you our best!

    Weight Watchers Resolution Team

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    Staff

    Reviewed Feb. 26, 2018

    My experience with Weight Watchers has been amazing. Aside from the scale, the support has been incredible. I love the new app - makes all the difference in the world. Our group leader Stephanie in Columbia is so supportive. I cannot describe the genuine thoughtfulness, caring and professionalism she provides each week to help us through this journey. Bravo!

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    Reviewed Feb. 26, 2018

    I have been doing WW for a very long time and am not a fan of freestyle. I am struggling with the loss of the 7 points. I am eating plenty of the free foods, and still not losing but maintain or gain. I wish it would go back to the smart points program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us, Alicia. We would love to speak with you. We will private message you shortly.

    --Weight Watchers Resolution Team--

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    Reviewed Feb. 26, 2018

    I have been on the program now for 2 years and have lost 108 lbs. I have been lucky to be able to access an at work program and it has been wonderful. It has been a huge lifestyle shift for me and my family. My 17 year old son lost about 40lbs just eating healthy with me. It has been a rewarding journey for me. I did submit pictures here but they are old and I have lost more weight since then. I have one son graduating from high school and one from college this spring so I am sure I will have new pictures soon!

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    Reviewed Feb. 26, 2018

    I was on Weight Watchers years ago and liked it then but through the years gained what I lost back and then some. I am so glad I came back to Weight Watchers. I really am loving the freestyle. It is helping keep me motivated as I feel I can totally make this a lifestyle change for good. I have been back 3 weeks today and lost 15lbs. I am so excited and thankful for Weight Watchers for this plan and the tools they provide to do well with this plan. I feel I can do this!!!

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    Reviewed Feb. 26, 2018

    15 years ago I tried Weight Watchers. It was a TERRIBLE experience. A friend of mine shows up to teach Adapted Skiing this year 50 POUNDS LIGHTER. I had to know his secret. Enter FREESTYLE! My wife and I decided with 200 freebies, our friend success, that we should do it. IN one month we both lost over 10 pounds!!! The recipes are GREAT! The 200 FREE are great! I'm eating healthier and the pounds are dropping off. I started at 213 pounds and I plan to be at the same weight (185) I was when I graduated high school by my 60th Birthday in just 10 months! I love WW FREESTYLE!!!

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    Reviewed Feb. 26, 2018

    I enjoy WW and the program itself. The app needs some improvements like including the living section, and fit points before you go through weekly points. Overall it’s a great program that really works. Freestyle is the best WW program yet, with tofu and beans being 0 points.

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    Reviewed Feb. 26, 2018

    This point process has really educated me on how to properly eat to lose weight and then maintain my weight. There are so many choices so it makes losing weight much easier than I thought. Weight Watchers provides a lot of great suggestions.

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    Staff

    Reviewed Feb. 26, 2018

    I've been very pleased with exceptional web tools, guidance and connections this program offers. I'm confident that this plan will help me achieve my goals. What keeps it from a 5 star for me is the lack of support for men. I can't help feeling like an outsider in this program; that it isn't meant for me. I really realized it after I lost 5 lbs and was given a charm. Men lose at different rates than women which can make you feel ashamed to go to a weigh-in and be different. I have to hide if I had a good week and many don't realize we struggle with the ups and downs just like women do.

    There seems to be some kind of solidarity amongst the women that their experience is fundamentally different (harder) than a man's. Men can have different triggers than women (masculine, athletic stereotypes) that make them fat and can have different needs from the program. I understand that participants are overwhelmingly female but men have specific needs to that aren't met by the program. The program could be improved to add these features as well.

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    Reviewed Feb. 26, 2018

    My initial work with Weight Watchers was a successful 96 pound weight loss. I maintained for 1.5 years - and then was tasked with giving credit card information which was unnecessary. Because I had a weight gain, I am back and am losing again. I hope to keep up this trend, and continue with the current program. I have found Weight Watchers to be most productive for me in practice.

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    Reviewed Feb. 26, 2018

    I did not like having to be connected all the time. There were even times when I was connected but Weight Watchers was not available. I want tools that I can use offline. I did not like the design or the color of the cutting board, measuring cups and bowl. If the color was not so horrendous I might have tried to use them.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for bringing this to our attention, Kathy. Our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
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    Staff

    Reviewed Feb. 26, 2018

    I’ve done Weight Watchers before and found success. I always stopped because of scheduling. After years of weight gain I was visiting my aunt that had lost 70 pounds on Weight Watchers. She showed me Connect and talked about Freestyle. I was encouraged but when someone in my circle of friends talked about joining I was completely in board. I’m down 19.2 and each day is a new day to achieve my goals. Connect is the key for me. I’ve always been encouraged by others success and I have that encouragement at my fingertips!

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    Reviewed Feb. 26, 2018

    With Weight Watchers last year I lost around 50 pounds. However this changed when freestyle came around. Partly because the number of points we have are still so high so I was eating dailies and too many zeros. This caused me to gain back 8 pounds and I am still struggling. I had to download a calorie tracker app. The old system was golden. I ate my veggies and fruits and proteins everything was balanced. Now it’s a mess. I wish we could have the option to pick between the 2 programs. It doesn’t matter how we lose just that we do for health reasons. As a young male I want to be around for family. I was dropping weight very well with the former plan. No program is a one size fits all. The freestyle program may work well for people who are new to a healthier lifestyle. When you have been healthy for 12+ months your body is already used to watching healthy. Please listen to my concerns and hopefully others.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to reach out to us, Tyler. We take your concerns very seriously and we would love the opportunity to speak with you further. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
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    Customer Service

    Reviewed Feb. 26, 2018

    To this point I have been happy with everything about the program except the chat feature. I reached out a couple times and had quick response and although they answered my question, I still felt like I was left hanging. It was as if they gave the answer and then just disconnected. I’m not sure if that’s how it works or if it was my system.

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    Reviewed Feb. 26, 2018

    This is my fourth membership with WW over a 30 year period and I find it the least restrictive and easiest plan to follow. I can live real life and still lose weight! I love the WW app, Connect, and Facebook groups! There is always help and recipes available 24/7, right when I need it. The accountability of the weekly weigh-ins at meetings with my wonderful leader, Cindy, helps keep me focused on my goals and I look forward to Mondays to see my progress. Thank you!

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    Staff

    Reviewed Feb. 26, 2018

    I have been in a relationship with WW for many years. I started as an online only user and was successful. I "stopped", and gained, only to return again to meetings. I was successful again, and then "life" happened. In the midst of the chaos, I separated from WW for about a year, gaining all I had lost back again. I rejoined at the end of 2017 (December 30), after seeing all the odds about Lifestyle. This was a great time to start back up, and I have been successful. WW is helping me develop good eating habits, working with life's challenges as a part of the program. I am thankful for WW, and the teaching/learning relationship I am developing with my support team! Thanks, WW!

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    Reviewed Feb. 26, 2018

    I did not have a huge goal - 10 lbs to be comfortable, ideally 20 - pre-pregnancy weight. After 6 weeks I am thrilled with the results. I've realized that I'm not as young as I used to be and I can't eat like I'm 20. That's just life. I feel so much more comfortable in my clothes and can't wait to go shopping!

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    Reviewed Feb. 26, 2018

    This is a lifestyle change for me and one that I will keep for the rest of my life. I am very knowledgeable about nutrition therefore have the confidence this is a lifestyle not just a diet plan. I am a lifetime member and absolutely love the use of the app. Way to go Weight Watchers! I do recommend my friends and family.

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    Reviewed Feb. 26, 2018

    I joined WW online about three weeks ago on the recommendation of a friend. I love the program. It is training me to make good choices through the smart point program. I have lost six pounds responsibly. Tracking food is easy and the online community is very supportive. I have a busy life and didn’t want a weekly meeting to attend.

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    Reviewed Feb. 26, 2018

    I absolutely love going to my Tuesday morning meetings here in Medina, OH!! Our leader Heidi makes it feel like a Family. I look so forward to a half hour of zero judgement. No sideways looks or body scans of disapproval. It’s comforting. There is a reason other “diet” plans come and go. They only care about the loss of your money. WW is a Bio Psycho Social plan. It’s complete.

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    Staff

    Reviewed Feb. 26, 2018

    Weight Watchers has been a wonderful experience up to this point. I have a little ways to go but the staff has been very helpful and very knowledgeable! I love going to the meetings. They are very informative and you receive all kinds of tips, suggestions and recipes. I love the new program!!

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    Reviewed Feb. 26, 2018

    Hey all. So, I have done WW in the past and it was a good program but it was a pain. Now, with this new app it makes it so easy to stay on target! I love this app and all that comes with it. I especially love the 24/7 question/answer feature! To have this makes life so much easier. I remember having to search endlessly for answers to my questions, now I have an answer in an instant! I have also learned that I have become a mindless eater! Who knew?! But since I have my smartphone with me all the time and I can log points on the spot, now that I'm aware of this little habit I much more aware.

    I love that there are all types of recipes and the barcode scanner is a dream. I use it all the time and it makes shopping so much easier. The new 0 points system is almost unbelievable and really makes it easy when you are hungry but don't want to go over points! There are so many foods to choose from on this new system. I have been on WW for about 12 days now and I have lost 6 pounds and that was with my 50th birthday thrown in there; I did not hold back... I mean after all you're only 50 once ;). So impressed and so happy. This is definitely doable! Total WW convert!

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    Reviewed Feb. 26, 2018

    I have been a member of WW for 2 months now and I feel like I have my life back. I was on another weight loss program that restricted what I could eat to the point of ridiculous. My life consisted of foods I could eat (very limited) and bad foods (everything else). After I lost the weight I had such a distorted view of food that I was always thinking that I was eating bad foods or good foods and felt guilty and gave up. I gained all of the weight back and more. Now, I eat! I never feel guilty and I feel full and content and happy and still lose weight. Thank you so much for giving me my life back.

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    Reviewed Feb. 26, 2018

    Love the Freestyle. It makes sense to me in terms of a Lifestyle. I like to cook and create so that makes it fun. My struggle is cooking White Meat Chicken (Not IN something, but just as a "piece of chicken") so that it is not dry and tasteless. I'm working on it. But, I can have a baked thigh, no skin and count points (not easy to find, but I estimated). Suggestion: at weigh-in and points are changed, I wish they would mention it.

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    Staff

    Reviewed Feb. 26, 2018

    Everyone is so positive and they really want to help you in any way they can. This is my first time w/ WW but it has been good for me, I’m losing but more important I feel good about trying to eat healthy, watching my portions!! And the WW app is wonderful has really opened my eyes to calories. Thank you!!

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    Reviewed Feb. 26, 2018

    I logged on to chat with someone because I didn’t understand a few things about using the APP. I got disconnected deep into the first chat. Logged back on and it happened again two more times. Very frustrating. No one tried to contact me thru email or phone.

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    Response from WW (Weight Watchers)

    We truly apologize for your experience with our 24/7 Chat, Victoria. It is never our goal to frustrate you and we would love the opportunity to assist you. Our Resolution Team will reach out to you privately.

    --Weight Watchers Resolution Team--

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