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Weight Watchers Reviews

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About WW (Weight Watchers)

Formerly known as Weight Watchers, WW sells memberships that include online tracking, in-person meetings and one-on-one personal coaching. The app helps you track food intake and activity, find recipes, join local meetings and locate support within the online community. It also offers SmartPoints and FitPoints programs to help dieters stay on track.

Visit www.weightwatchers.com/us
Pros
  • SmartPoints Budget System
  • Digital WW app tracks progress
  • Personal support
Cons
  • In-person aid not always available
  • Most meals must be prepared at home

WW (Weight Watchers) Reviews

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    How do I know I can trust these reviews about WW (Weight Watchers)?
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    Page 13 Reviews 1580 - 1730
    Verified purchase
    Price

    Reviewed April 30, 2018

    Freestyle is an incredible program and the online tools are truly great! My only frustration comes with the monthly price for online only customers. Why not make WW more accessible by lowering the price? This would improve, not only customer retention, but welcome even more clientele.

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    Online & AppStaff

    Reviewed April 30, 2018

    Love the dialog and Carla at the Northbrook, Il location is excellent. Very motivating even though she told me about smoothies and how to calculate them. You learn so much at the meetings. Love the app. I never walk into the store without it so I can scan the bar codes. If the number is too high for a serving, I find something else.

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    Reviewed April 30, 2018

    App is very convenient. The old program was better. By saying foods are “free” to people that over eat doesn’t make for a good combo. Unless you don’t make money if they actually get to goal and therefore want them to keep coming?

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, June! Thank you for taking the time to provide us with your feedback. We will forward your review on to the appropriate teams for review and consideration as your review allows us the opportunity to improve future products and services. Thanks again and best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 30, 2018

    The new WW program is wonderful. I am a lifetime member from decades ago needing to lose weight again. This program is easy to follow and the barcode app is a godsend while grocery shopping. I honestly never feel deprived or hungry. Thank you.

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    Verified purchase
    Online & AppStaff

    Reviewed April 30, 2018

    My WW experience has been a slow start... I am a WW dropout numerous times... I lose, try to go on my own and just don’t succeed. Now presently I joined with a friend and we find this new program is wonderful. My loss has been slow but that is by my own choice of not being consistent with tracking, cheating too much and stress. Most of the healthily choices are no points... but I tend to find something that has points and choose that but I’m working on it. :) But the meetings help me refocus this past week. “Forgiving yourself” so what I need to do hear and truly believe.

    I find each week even though I’m having a slow loss. The meeting topics are just what I need. The weigh in staff are wonderful and encouraging. The app is great for tracking and finding recipes. BTW my picky eater loves the Mac and cheese as well as the lemon chicken! The connect is great for Cheering inspiration - I can’t believe how many people lost over 100 pounds!! I am so working torwards that.

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    Reviewed April 30, 2018

    Weight Watchers works. It is an encouraging community that sees you as an individual and not a number on the scale. I have really loved being a part of the Connect online community. Weight Watchers has helped me achieve my goals and improve my health!

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    Verified purchase
    Staff

    Reviewed April 30, 2018

    I have been going to WW for sometime. The meetings are the key to the program being a success. The meeting that I go to in Bensalem on Sunday morning is great. We are all very friendly and support each other in our weight loss journey. I have lost 50 pounds and I’m keeping it off and need to lose more and I’m sure I’ll get there with this groups and our leaders support.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy to hear about your positive experience at your meeting location, Eleanor! We wish you continued success on your weight loss journey!

    - Weight Watchers Resolution Team -

    Verified purchase
    Staff

    Reviewed April 30, 2018

    Love the point system plus can track food and actively on my phone which helps me. Enjoy going to the meetings where everyone gets involved. Plus you learn new recipes and find out how other members stay in track.

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    Verified purchase
    Staff

    Reviewed April 30, 2018

    I have found the support at the meeting by the leaders and my fellow WW attendees fantastic. Love our discussions and encouragements by all. It refocuses me each week to continue on this weight loss journey. I am down 45 lbs so far.

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    Online & App

    Reviewed April 30, 2018

    I was a little skeptical at first and thought the program was only for women. But I had tried another diet in the past and lost 0 pounds. My health was not as it should be. My wife and I started the program at the same time. (She wanted us to follow the program together, so that she would be successful). I started and so far I love the APP and the Weight Watchers program. I have lost 16 lbs so far with a goal of 90. I already have more energy and my clothing is fitting much better. I believe that I can reach my goal and then maintain my new eating habits.

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    Verified purchase

    Reviewed April 29, 2018

    I've been successful with WW in the past a few years ago. I love WW because it changes your lifestyle instead of just being a diet. I've recently restarted my journey and I have no doubt that if I utilize WW's freestyle program I'll reach my goal. The outcome of this journey is solely up to me; WW has done its part by providing the necessary tools to be successful!

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    Verified purchase
    Staff

    Reviewed April 29, 2018

    I am so happy with the program. I have lost weight and stayed focused. Thank you for AJ my leader. She is awesome... I have lost 12 lbs so far. Eating normal food, not like the other programs with food in a box. My wife and I joined together and we are now Weight Watchers buddies...

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    Verified purchase
    Online & App

    Reviewed April 29, 2018

    As a lifetime member who far exceeded her goal weight I returned to Weight Watchers in late March 2018. I am loving the new program and find it very easy to follow. Love all the additions on the app. Kudos to whoever designed the new app, it’s awesome.

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    Verified purchase

    Reviewed April 29, 2018

    I started Weight Watchers fall of 2015 and lost 17 pounds in six months (was down to 138), and I was thrilled. Well, after some stressful life experiences and not tracking anymore, I gained the weight back of course. So I started Freestyle 6 weeks ago, am starving and have only lost 3 pounds. I'm 49, so I realize I'm not in my 20s, but I had so much success two years ago that I'm a bit disappointed. I'm even doing my treadmill (2 miles in 30 minutes) 3-5 mornings a week. Please consider going back to Smart Points or Points Plus, where exercising gave you points back - which was so motivating! Thank you.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate you as a dedicated Weight Watchers member and we would love to speak with you further. A member of our Resolution Team will reach out to you privately. We look forward to assisting you.

    --Weight Watchers Resolution Team--

    Insufficient response received
    Verified purchase
    Online & App

    Reviewed April 29, 2018

    After being on WW for 1 month I have lost 8 lbs. I have tried many diets and even tried Weight Watchers in the past without success. I feel very empowered being able to eat a fruit or veggie when I'm out of points for the day. I already ate eggs almost every morning for breakfast and with Weight Watchers it's 0 points! Which is awesome. I do find the app somewhat frustrating though. When I search for an item, several items come up that aren't even close to what I searched for. I also compare this a lot to MyFitnessPal but the WW app needs a lot of work.

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    Verified purchase

    Reviewed April 29, 2018

    I've been with Weight Watchers now for 1 month and I couldn't be happier with the Freestyle weight loss program. I've lost 25 pound so far. I love the WW meetings. It helps with good ideas on losing and maintaining your weight. Priscilla has been a wonderful instructor and should be commended!

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    Verified purchase
    PriceStaff

    Reviewed April 29, 2018

    New program is problematic. Give zero points for food consumption. Doesn’t allow reasonable portion sizes. No weight loss program should advocate zero consequence for eating. Additionally, if I’m paying extra for meetings, then there should be a meeting I can attend in my area at a reasonable time. The working professional is limited. App is good but I was unable to lose weight on the new program. WW is too expensive to not have some success.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with your weight loss journey with Weight Watchers, Bertie. A member of our resolution team will reach out to you privately to further discuss your concerns. We wish you the best, Bertie!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed April 29, 2018

    The middle of last year I was diagnosed with thyroid problems which began a downward spiral of weight gain, mental fog and exhaustion. I tried the fad diets but nothing seemed to help. I was introduced to Weight Watchers by my physician. After much research and debate I decided to sign up. Best decision of my life. Within 5 weeks I have lost 10 lbs and gained so much confidence. My mental fog isn’t as bad, I’m not as exhausted and the weight is dropping.

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    Verified purchase
    Samantha increased rating by 1 star.
    After a positive interaction with WW (Weight Watchers), Samantha increased their star rating.

    Original Review: April 29, 2018

    I love the points and everything. I just wish it would tell us if we're lacking in nutritional food. It doesn't give us how much of our daily vitamins and nutrients we have eaten. I can eat well within my daily points but never feel full or like I have eaten well. I'm sure if I were to eaten better food I would feel full and not overeat or eat the wrong foods. I wish Weight Watchers have us tips after we've logged foods on things we could've swapped for what we chose to eat. That would be very helpful.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate you for taking the time to let us know how we're doing, Samantha. Feedback from our members allow us the opportunity to improve future products and services. We will forward your review on to the appropriate team for review and consideration. Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed April 29, 2018

    After trying on my own, I lost two pounds in a little over a week, but I decided I liked what I learned about Weight Watchers. I joined March 1, 2018 and by today (April 29, 2018), I have lost 17 pounds.

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    Verified purchase

    Reviewed April 29, 2018

    WW has had a huge impact on my life. My first time in the program I lost 50 pounds. Over the past 2 years I have gained 25 pounds so my first and only option was to rejoin. It's been 2 weeks and I'm down 8 pounds. Weight Watchers works!

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    Verified purchase
    Staff

    Reviewed April 29, 2018

    Have been on Weight Watchers for a year and Have lost 30 lbs. I am only 4 lbs away from goal! Have enjoyed my leader and her down to earth approach! The group is helpful and gives great tips. I have really enjoyed learning more about the foods I eat and how to have my food work for me instead of against me!

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    Verified purchase

    Reviewed April 29, 2018

    I started my journey with Weight Watchers in March 2016. I had just recovered from having my son and gaining 55lbs. I have lost 24.2 lbs on the program so far. I really love the new flex program. It makes it feel easier to track knowing if I have had a point heavy meal I can still eat zero point food to help stay in my healthy range of points for the day.

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    Verified purchase
    Online & App

    Reviewed April 29, 2018

    I love the Freestyle plan! When I had done Weight Watchers in the past, I found that I burned out quickly because I was always thinking about food! With the Freestyle plan, I feel like I am just working on building a healthy lifestyle--I feel secure knowing that there is always a wide variety of Zero Point food that I can use to build a great meal, add in to my meals for an extra punch, or snack on later if I am hungry. The app is great--love the ease of tracking today and planning for tomorrow, the scanner is fantastic, and the community is supportive. The only addition I would like to see to the app is a place to track water as I try to up my consumption into my wellness routines. Thanks for a great program and easy-to-use tools!

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    Reviewed April 29, 2018

    Have been successful with weight loss so far and I believe I am well advised for the most part. However, I do believe the counseling is somewhat female oriented since they represent the majority of participants. It would be good to get more variety in counselors to get a more rounded point of view.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're happy to hear you're doing well on your weight loss journey, Micheal! We greatly appreciate your feedback regarding your experience at your meetings. We have forwarded this to the manager of the location you attend to help provide a better experience for our male members. We wish you continued success, Michael!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed April 29, 2018

    My experience with WW has been positive. Connect is a place to go for support. Tracking has helped tremendously with educating me on what is healthy for me and what to avoid if I want to reach my goal in weight loss. I would find it helpful if there was someone to call with questions and for suggestions.

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    Online & App

    Reviewed April 29, 2018

    I really enjoy the WW plan overall however I feel there could be significant improvements with the app/online portal. Specifically finding, saving and searching recipes. Currently it is difficult to search recipes online and on the app it is difficult to find saved recipes. It is also difficult to go back and find frequently used foods.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We greatly appreciate your feedback regarding your weight loss journey with Weight Watchers, Shannon. A representative will contact you privately to assist you with features of the app and website. We're happy to help!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase
    Customer Service

    Reviewed April 29, 2018

    I joined Weight Watchers because my doctor had put me on a 3rd diabetes medicine. That was my wake up call to finally get healthy. I have been a member for 3 weeks. So far I have lost 4.6 lbs. Not a lot but a start. I love the smart point system. So easy to use and follow.

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    Verified purchase
    Price

    Reviewed April 29, 2018

    I regret the money I'm having to spend for this app. Not enough helpful content for the price. I feel taken advantage of and mistrust the brand. I've encouraged people not to make the mistake I made. I wish I could have the opportunity to change my six month subscription. Instead, I'm reminded of my mistake every single month. This is different than the brand ritual. I can quit any month I would like. Weight Watchers seems slimy.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so sorry to hear about your experience, Sally, and are happy to assist you. A representative will contact you privately to provide the assistance you need. We're here to help!

    - Weight Watchers Resolution Team -

    No response received
    Verified purchase

    Reviewed April 29, 2018

    I joined WW to reduce my sugar as a type 2 diabetic. Came in at 168 sugar weighing 214. Now after 7 weeks my sugar has come down to 113 and my weight 195.5. The most important part of all this is accountability of what I eat and feeling fantastic. I host a daily Radio Tv Show and my fans see the change and Love how much it has helped toward better health. A year ago I was in intensive care for 7 days and doctors thought I wasn’t going to make it. Lots to be thankful and how this program has helped me.

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    Verified purchase

    Reviewed April 29, 2018

    I’ve done Weight Watchers several times and just love the Freestyle program. Love that almost all fruits and vegetables are zero points along with so many other foods. So much easier to incorporate those other things you can’t live without! Losing weight - slow and steady!

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    Verified purchase
    Staff

    Reviewed April 29, 2018

    I have been a member since February 2018 and find the weight ins and meeting extremely helpful. The instructor is very positive engaging and kind. I have currently lost 29 pounds to date and feel like I can meet my goal of 170 pounds. I would recommend this program to someone who has tried other diets and have not succeeded on them.

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    Verified purchase
    Staff

    Reviewed April 25, 2018

    I recently rejoined WW for the umpteenth time. My goal is to reach Lifetime by my birthday in July. Probably 20 pounds to lose. I weigh in at a certain meeting and find that the leader really doesn't ever seem to recognize the good accomplishments regarding weight loss. She said in the beginning that this is not about the scale it is about a lifestyle. Her meeting consists of speaking about the articles in the weekly. I can read the weekly but would like more information for example, grocery items with low points, snack ideas to keep on track etc. I changed my meeting day last week and noticed that leader recognizes a members weight loss. Last week member lost 5# and received a charm. This is a great motivator. Just wondering what is policy regarding rewarding member with charm for weight loss. I think they ask member if they want to be recognized.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us with your concerns, Patricia. We are happy to answer any questions you may have. A member of our Resolution Team will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed April 23, 2018

    I started Weight Watchers on March 29th. Lost 7 lbs and still going at it. It's so easy to keep track. And the recipes help out too. Go to meetings and meet new people. You can buy their snacks and smoothie AND protein bars and they also have chips too. I enjoy being part of Weight Watchers. Best diet site ever been on. Try it.

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    Verified purchase

    Reviewed April 23, 2018

    I can’t accurately track exercise at my Planet Fitness when I use the resistance machines. I’ve tried entering the name that the machine is called and the only ones that are identified by the WW app are the abdominal crunches and hip abduction. Tracking restaurant meals has improved but there’s no way to deduct the items from an established meal or to reflect you ate only a portion of the serving of a part of the meal.

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    Customer Service

    Reviewed April 23, 2018

    I joined Weight Watchers and was determined to lose 10lbs in 2 months so I could receive the 2 months free. I met the goal on March 2nd. Mailed the form that day to Weight Watchers. I am still waiting for the credit on my credit card. They have told me that it takes 6-8 weeks to process the credit. Weight Watchers said they didn’t receive the letter (information) until March 23. The office is now telling me that I will receive the check the 3rd week of May. You have to have an active membership to get the refund. This means that I normally would have had to pay another two months of membership to get my two month credit. Because I called and complained they have extended my membership into June. Geez, why do they make it so difficult?

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    Response from WW (Weight Watchers)

    Thank you for taking the time to let us know of your experience, Thena. We would love the opportunity to speak with you further. A member of our Resolution Team will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Reviewed April 20, 2018

    I am on week two of Freestyle and I don't think I'll be able to do it. I was on Weight Watchers when they started the Points program and lost 30 pounds. It was fairly easy and I was able to stay on track and never really felt hungry. On this program I am starving all the time. As a vegetarian who doesn't eat eggs, the free points for chicken, seafood and eggs does not help me at all. I am pretty much eating beans, salads and fruit and trying to break up my 26 points into 3 meals. Vegetarian meat substitutes have points and it's easy to use them up to feel satisfied because the serving size is very small. I'm going to finish out what I paid for but then I'm looking into other options out there.

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    Response from WW (Weight Watchers)

    Thank you for taking the time to leave your feedback, Elizabeth. Your success is very important to us and we want to discuss this further. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 19, 2018

    When I started Weight Watchers on February 26th, I was determined, and still am. I've been watching family members lose 30, 50, 75 lbs. I've lost 19 lbs since I started, and I'm determined to lose more. This is not at all a diet. It's a healthy lifestyle change. I was eating fast food every day and knew that had to change. I knew my 6 month old son would soon be watching what I was eating. Now I maybe go out to eat once a week. I've discovered new foods that I love and are now my go to's; zoodles, asparagus, spaghetti squash... I love this journey that I'm on, and I'm always encouraging others to join.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congratulations on your weight loss success, Sarah! We greatly appreciate you sharing your experience with us. We wish you continued success on your weight loss journey!

    Weight Watchers Resolution Team

    Customer Service

    Reviewed April 19, 2018

    I have been a lifetime member of WW since 1993 and have gone back multiple times and been VERY successful with weight loss each time. Most recently I decided to discontinue WW because of the frustration with their billing. I am lifetime, and am below the weight range for my height. Yet, WW continued to bill me every month even though I should not have been paying, entered the coupon code given to me at meetings in a timely manner, and weighed in each week (only monthly weigh-in required).Then I had to waste time calling and getting the charge reversed. And sometimes they could find me in the computer, sometimes I had to call back. The frustration became more than the effort was worth. I'd love to go back- I really miss the meetings and weighing in but no way would I give them my credit card again- nor should I have to if I'm lifetime and below the weight, or in the weight range, for my height. If they change that requirement, I'll be back!

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    Response from WW (Weight Watchers)

    We are sorry to hear you are no longer an active Weight Watchers member, Leslie. We would love the opportunity to speak with you regarding your Lifetime membership. A Resolution Specialist will reach out to you shortly.

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed April 17, 2018

    The new Weight Watchers program is amazing. The APP makes shopping simple and you really can eat just about anything. You eat normal food and still lose weight. It is working for me. I can eat out at any restaurant and don't have to feel left out or draw attention to myself by ordering special meals. I also like how the APP syncs with any fitness program so you can earn extra points while walking at work or doing yard work. The program really fits my lifestyle.

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    Verified purchase

    Reviewed April 17, 2018

    My experience has been very good. I am new to Weight Watchers and am only doing it online for now as I have a lot to lose. Connect is a great forum for getting ideas and encouragement. One thing I would like to see changed is the computer version. I would like it to be able to do some of the things I can do on the app - ie - view the videos that people do, and post to my account. I can type a lot faster on a computer keyboard than I can text on my phone. The other thing I would like to see is the "blue dots" on my computer. I strive diligently to stay within my recommended range and I know what it is but those little blue dots are meaningful to me - a visual of how I am doing. Thank you Weight Watchers - because of your program and work on making it work I am able to lose weight consistently and I have never been able to do that before.

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    Verified purchase
    Online & App

    Reviewed April 17, 2018

    The app for Weight Watchers is really comfy: easy to use, provide you with all details you need to stick to the diet. As of today, I did not see any food available in supermarkets which I would not find in the app which allowed me to stay on track and to prepare meals for a weak with practically minimum effort.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're delighted to hear you enjoy using our app, Oksana! We wish you great success in your weight loss journey!

    Weight Watchers Resolution Team

    Verified purchase
    Staff

    Reviewed April 17, 2018

    Overall, WW has been a good experience. I've been on the program off and on for almost 10 years and have success when I put my mind to it and have a strong WW support system. In FL (where I am now), I have found that the meetings are not the greatest, although I did try a new one - and it's going ok so far. There is only one WW storefront, and the meeting times are very limited and are overrun by the older crowd (being in FL). I'm also annoyed that WW is not offered at my workplace, even though there are many people interested.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you so much for providing your feedback regarding your weight loss journey with Weight Watchers! A representative will contact you privately regarding your meeting location complaint. We're here to help!

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Price

    Reviewed April 17, 2018

    The program really does work and it works correctly. You lose weight at a pace that is healthy and manageable. I gave it four stars only because I wish it was cheaper for me to go to meetings. Can be pricey doing the whole package.

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    Verified purchase

    Reviewed April 16, 2018

    I have done WW before and always had success, but I love the new app for my phone with the scanner! I find it very easy and quick to track my meals/points. I also like the Connect feature. I have tried the recipes as well. I would have to say the biggest difference for me is the scanner. I love it!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy to hear you love our barcode scanner to make tracking your meals easier, Elizabeth! Thank you so much for sharing your experience with us! We wish you the best of success on your weight loss journey!

    Weight Watchers Resolution Team

    Verified purchase
    Online & App

    Reviewed April 16, 2018

    The WW program is easy to use and works well for me when I am using it. My only issues with the program over the years have been some of the changes - though I don't think they are bad - because they are sometimes things that are hard habits to get out of. Another problem I encountered is living in Miami some of the stores have meetings in Spanish which was not indicated on the website so I went to a meeting expecting English but was in Spanish.

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    Online & App

    Reviewed April 16, 2018

    I love the app and WW is making more conscious of what I’m eating. By tracking what I’m eating I’m more aware of what not to eat. I’m finding that writing down what I eat is a good thing. I just wish I could find more time to spend at the gym.

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    Verified purchase

    Reviewed April 16, 2018

    I am doing Weight Watchers for the 3rd time in 10 years. I have been pleased with how it has evolved over the years, and am enjoying the Freestyle Program so far. However, being a younger member (32) and one who has done it before and knows the basic idea, I wish that there were younger leaders in my area and a tiered system of meetings (some for newcomers and some with more advanced concepts and ideas who have done this before). I feel meetings would be more valuable if I were hearing from someone my own age who understands the challenges.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide us with your feedback, Jess. We will reach out to you in a private message to discuss this further. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Insufficient response received
    Verified purchase

    Reviewed April 16, 2018

    FreeStyle - I've been loving it. It's so easy and it's made dieting a breeze. Zero point foods also make it easy on me to eat without having to go over my points. Just wish y'all would stop discontinuing the good snacks y'all make.

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    Customer ServiceOnline & AppStaff

    Reviewed April 16, 2018

    Weight Watchers provides awesome programs that offer you money back for losing 10 lbs in 3 months. What they fail to tell you is that you have to submit your info by a certain date in order to get the money back. After searching through their website for hours I did find it, but how many people use their computers when the program is available on your phone? You need your phone in order to shop and list your point usage. Their staff does not provide full disclosure to members, nor do they provide written information. They simply take your money and hand you a receipt. After fighting, I did get some of my money back. It wasn't the refund I was promised with the promotion I signed up for. It was for a lesser program. When I told them I had to the receipt proving the program I signed up for, they said my money is in the mail and rudely hung up on me. Shady...shady...shady.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Katie, we're sorry to hear about the troubles you encountered for the Lose 10 Pounds on Us promotion. A specialist will reach out to you privately to help resolve this issue. We're here to help!

    Weight Watchers Resolution Team

    Resolved outside ConsumerAffairs
    Verified purchase
    Online & App

    Reviewed April 16, 2018

    WW has been great for me! The app makes it easy to keep track of your day! I love that you can look up recipes and restaurants. I also enjoy that you don’t have to cut out foods or drinks. You just have to budget for them! Losing weight with WW in the past month has given me so much more energy and confidence!

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    Reviewed April 16, 2018

    I recently joined Weight Watchers. I am a past member, under the old plan, over 20 years ago. The new plan is great and improved. It not only allow me to lose weight, it has taught me how to make good food choices for the rest of my life. The Zero Foods choices Is useful to guide me to fill in food gaps, ensures good food choices, and help me manage my hunger. I love this new plan and will always use WW to manage and maintain my weight and live a healthy life.

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    Reviewed April 16, 2018

    I participate in all parts of the WW program--on-site weigh-in, online tools, & meetings. It's a package deal and all of it helps reach goals and build your best self; your most-healthy self. The accountability of going in person has been important to me. The meetings are a valuable time for me to recenter and set me up for success for the next week.

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    Staff

    Reviewed April 16, 2018

    I enjoy the meetings and there are lots of meeting times. The person leading the meeting has always been very knowledgeable. I have already gotten two awards they’re hanging on a necklace in my car to inspire me. I would love a Monday morning meeting but that’s not in the cards for this location at this time. The leader does a good job of encouraging and rewarding members for their accomplishments. I would like more charms available though but can’t have everything.

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    Staff

    Reviewed April 16, 2018

    I have an adult daughter with an intellectual disability. She is constantly thinking about food, and always asking. I usually gave in, because it was easier and I really didn't know what my options were! As a result, she has gained a significant amount of weight. With the freestyle smart points, I now know how much to give her on a daily basis. I can incorporate a sweet treat into her meals, and if she is hungry beyond her planned meals, then I can offer her fruit or veggies. One of her favorite snacks is celery with fat free Greek yogurt and salsa for dipping. Her weight loss has been slow, but she is learning how to make choices, and how to limit her portions. I am also following the plan and need to lose a lot of weight. The staff at the center, Kim and Laura, are wonderful. They are very knowledgeable and always make us both feel welcome. Lizzy always looks forward to her Thursday night meetings.

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    Online & AppStaff

    Reviewed April 16, 2018

    I couldn't be happier! I have lost 10 lbs in 4 weeks and don't feel the least bit deprived! The app makes it SUPER easy to track, the website is more than helpful and the staff at meetings is incredibly supportive!

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    Customer Service

    Reviewed April 16, 2018

    I make fresh juice a lot. I questioned leader about juicing during last program. She said just don’t, eat solid fruits and veggies. It’s easy to bring fresh juice for lunch. I work out of a utility truck. So now I’ve signed back up with new program and I asked online help and answer was do what team leader said. I tried another rep few days later and was told how to actually track my juice. I’d rather someone say I don’t know and research it and get back to you than just guess at an answer. Juicing is very popular and should be addressed officially. Fresh, homemade without chemicals or processed ingredients.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to help you with your feedback, Lora. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 16, 2018

    I wish there were more of a place to write notes concerning the food and weight. Possible things that may have affected the weight and energy levels. Also easier water tracking like in the old app would be nice. However I really like the Connect page.

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    Reviewed April 16, 2018

    I have used Weight Watchers over the years and loved the program; however; this new Freestyle program is not working for me at all. I am actually gaining weight. I wish the Weight Watchers app had the option to stay with old plans. I guess it might work if you eat a lot of chicken and fish. I have cut my ties Weight Watchers and exploring different options.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Wendy. We truly apologize for any frustrations or inconveniences you've had. A member of our Resolution Team will be in contact with you soon.

    Weight Watchers Resolution Team

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    Customer Service

    Reviewed April 16, 2018

    I started WW 2 months ago and it is awesome. It is so easy having everything on your phone. I never feel like I am dieting. I have lost 12 lbs. I have been on many diets in my life but nothing compares to WW’s. All I can say is please try it as you will love it!

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    Reviewed April 16, 2018

    Losing weight, I know you heard everyone story diet after diet. I feel good being a Weight Watchers because I feel good inside and out. I’m losing from February 28 until March 17. I’m now 11.4. I could not have imagined that I have lost that much weight so I’m here to stay. Thank you, Weight Watchers.

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    Customer Service

    Reviewed April 16, 2018

    This is truly a lifestyle that I can do for the rest of my life!! I'm loving the recipes & the free choices. I can go anywhere & be able to eat what I want. I count the points & know that I'll continue to lose weight. I love this program & I highly recommend it to anyone that will take the time to listen to me. My daughter & niece have joined with me & we keep in touch with each other by email, text & on connect. We've been enjoying sharing this experience. Thank you.

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    Reviewed April 16, 2018

    I started this journey in 2015 starting weight at 280. I decided to take charge of my body and feed it right. I lost 50 lbs doing Simply Filling. I stopped the program because I wasn’t being honest to myself or the program. Then I rejoined at least twice and said that I can do this. I just couldn’t get my mojo back. So I canceled again.

    One day me and my hubby were getting ready to go out. It took me over an hour to find something I felt comfortable in. When I found that outfit I still was uncomfortable. Later that night I got on the scale and it said 254. I made my goal to not get back to the 280 mark. So I rejoined with the new Freestyle program. Let me tell you, I love this new program. It makes it so much easier to track and it adds more to the Simply Filling that I used to do. Since I rejoined March 20th. I feel more in control of my decisions on food. I have lost a total of 8.4 lbs in just 3 weeks. I am so excited to see how this time around turns me around. Thanks Weight Watchers.

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    Staff

    Reviewed April 16, 2018

    It has been one of the easiest diet I have ever been on. I have tried many time some success but mostly not. I have lost 28 lbs. in 6 weeks. Amazing. It's easy to follow and has great recipes. I have my doctors and they are so excited for me. I have many medical issues, including heart disease and diabetes. This diet is really helping my issues. I have told everybody that would listen to me. I have and would recommend WW.

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    Price

    Reviewed April 16, 2018

    The cost really doesn't justify the end result. It's a monitoring system. Old schoolers like me find it difficult to maneuver. Not worth money. How can one egg be same points as ten? Freestyling is lame theme. What does that even mean. There are free apps. I want my money back. Did well first couple weeks.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us. We appreciate you for taking the time to leave your feedback. A Resolution Specialist will reach out to you shortly.

    --Weight Watchers Resolution Team--

    Insufficient response received
    Verified purchase
    Staff

    Reviewed April 16, 2018

    I became a "Lifetime" member about 20 years ago. Whenever I stopped following the program and stopped going for the monthly weigh in I would start to gain weight back. I restarted to program three times. Each time it worked, but I didn't stay with it long enough to get back to goal. This time my husband joined with me. He is doing GREAT! With his support and attending the meetings with me I am within 7lbs of goal. He is also getting very close to his goal after attending for 6 weeks.

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    Online & AppStaff

    Reviewed April 16, 2018

    I love WW. The app is easy to use and helps me keep track of everything I eat. Meetings are helpful to stay on track. My leader was awesome, but we have a new one I haven’t yet met. The greeters are terrific. They work hard to keep your numbers private. I am pleased overall. I have lost close to 12 lbs in 8 weeks.

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    Online & App

    Reviewed April 16, 2018

    I joined Weight Watchers 5 weeks ago. I’m down 7 pounds. I love the WW App! The WW App keeps me accountable by tracking food/points. It’s so easy to use! This is the first time I’ve been successful on WW and attribute that fact totally to using the Online App & tools to help me reach my goal! So many Zero Point foods. I am Never hungry! You must use online app & tools when you join WW!! You too will succeed!!

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    Staff

    Reviewed April 16, 2018

    I am writing to express my complete disappointment with the handling of closing our Bessemer, MI location today without any warning. It was so unprofessional. My contact information in Joanne ** or fabricpatch@sbcglobal.net. Here is my story: I am writing as a now former WW member. Not by choice but, because our WW site was shut down without warning. I have been a return member since November of 2017. I have loved the program and love our leader Jill. She has been motivating and very understanding of the journey. She walks our walk and knows our struggles and what triggers us to eat and has been such an inspirational leader of this group.

    I don't think anyone at WW would dispute that there are many options for weight loss programs. But, because WW blends group support, sensible eating choices, a convenient point counting app, and most of all a motivating leader... makes being a WW member worth it. I have been part of WW 3 other times in my life. All of the other times I have quit and not been successful because of the lack of enthusiasm in the leadership. Here in our area we have so fortunate to have someone that truly cares about each of us and is extremely encouraging in seeing us succeed. She has gone above and beyond to make us feel like we can do this.

    As a business owner myself I cannot believe this is how you are conducting business. If I treated my customers and staff in this fashion I would be out of business. I have lost nearly 20 pounds and my customers are noticing and want to know what I am doing. Up until tonight when I arrived at a closed meeting site and a group in disbelief in what is happening I have encouraged ladies to join. Does anyone in your organization understand the impact this has on a community? It goes further than just deciding to close a location without notice. It means you just lost the trust of the apx. 80 paid members who are trusting a program to make their lives better. It comes to a crashing halt with a very negative impression of WW. Each of us will tell at least one person to never join a local WW chapter here. Bad news travels quicker than any good news can imagine to travel.

    It means that women in this group are here to help their self esteem, prepare for a daughter's wedding, hope their husband finds them attractive again, help improve their heart health, make their arthritis joints better, socialize with others that understand unconditionally, the list goes on and on. Now that is over. Who wins??? No one wins. Last week I had just suggested to our local business community to run an area weight loss and see if we could link up with WW because the program is so good. Well, that is now done. I don't have any idea of how successful this could have been. But, I am suspecting that the membership could have taken an huge upturn. We are at the end of a very long winter and everyone in our path had put on pounds.

    I could go on with many more reasons as to why this was a terrible business decision. I do believe that as members we all need and deserve a logical reason as to why this would happen. Now it is too late to rectify the damage that has been done. From here forward I will never recommend our local WW program. That is a shame because I love how the program works. But, I certainly can follow the program for a few dollars a month online. It will never be as rewarding as journey with my WW family on Wednesday nights. As I close I am hoping that you are able to offer an explanation of why our Bessemer location was so abruptly closed. Very Disappointed former member.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are committed to your success and your opinion is very important to us. A member of our Resolution Team will reach out to you privately. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Staff

    Reviewed April 16, 2018

    I really enjoy the meeting with Kara in Coxsackie N.Y. She makes the meeting fun and interactive with the entire group. I couldn’t do this alone. I am so grateful for everything Weight Watchers has helped me with. I have made new lifelong friendships.

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    Installation & Setup

    Reviewed April 15, 2018

    Weight loss has been good, diet is great and easy to follow. I have talked with two coaches, difficult to make an appointment. Also, the second coach was terrible, late for my appointment and lectured me and didn't listen. But diet is good, I'm losing and enjoying my food.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with your Coaching sessions, Nita. A representative will contact you privately to discuss this further.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed April 15, 2018

    The program is very easy to follow and the fact that you can check point values with the scanner as you shop makes it fantastic. The online help and encouragement augments the meetings and feedback you receive there is invaluable. The online help and encouragement from Oprah just adds the finishing touch.

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    Customer ServiceOnline & AppStaff

    Reviewed April 15, 2018

    When first joining I had issues with the app. It was late and I had several conversations with customer service via instant message service. I kept getting cut off and would have to start all over with a new rep. To say the least it was frustrating. I logged onto WW via my laptop only to find out WW was having system problems. I wasted a lot of time with online help and they were clueless and useless. Beyond that nightmare app works fine. The app could do a better job of remembering more than 7 items. I've attempted to copy off a meal with little success. Maybe it's me... still learning my way around the app. Thank you.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Sandra, we're so sorry to hear about your experience with our 24/7 Chat service. A representative will reach out to you privately regarding this issue.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2018

    I use to go to south miami hospital but the WW rep Ilien Hechtman retired and no one took over for her. I have heard negative things about the other locations so decided to try your online website which I got for free while a member at South Miami. I have had nothing but problems, it keeps saying I need wifi and never can find the foods or restaurants I search for. I spoke to a rep from the Philippines who could not help me and not only did she say a supervisor wasn't avail (REALLY?? with an organization your size) but they would have to call me back in 48 hours which should have been today! This is totally unacceptable!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We know how important it is to have tools that work for you, Wendy. We would love the opportunity to speak with you regarding this matter. A Resolution Specialist will message you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed April 15, 2018

    My weight loss has slowed down since switching to freestyle. I would like to chose which program I am on. I am still following the program but the results are much slower. Friends of mine on the program feel the same way as well. Let be the app though!!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to help you be successful on Freestyle, Kathleen. A member of our Resolution Team will send you a private message.

    --Weight Watchers Resolution Team--

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    Online & App

    Reviewed April 15, 2018

    I’ve been on the program for three weeks. I like the flexibility and feel healthier. There are a few things that could improve the experience. 1) More recipes. 2) Make it easier to find and use the recipe builder. It’s really hard to locate and use it. I would use it all the time if it were easier. 3) A way to understand the impact of going over your activity points. For instance, if I double my activity points, does that add any more points or no? 4) More feedback and notes about performance on the plan in the app. I like what’s there, but it would be better if there were more.

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    Reviewed April 15, 2018

    I did Weight Watchers online a few years back with a friend. Lost over 40lbs. The thing I love is I eat what I want but it teaches me moderation. It’s eating my own food and I don’t feel like I am just doing something to lose weight. I kept the weight off for a few years. I rejoined about a month ago because I gained 15lbs back and want to get it off now rather than later. It worked so well the first time and so far it is working beautifully again. A few of my friends even joined with me.

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    Online & App

    Reviewed April 15, 2018

    I love that I can look up any food to let me know how many points it is. Also the very best part of the app is using the barcode scanner on foods at the grocery store. It really helps me decide what to buy. And whether not I want to spend points on that particular food item. So far I’ve lost 13 pounds. Not fast but exciting when I get on my scale once a week.

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    Reviewed April 15, 2018

    I found it extremely easy with the FreeStyle program. Our eating habits adjusted very well to the Weight Watchers requirements. Was able to see what I was doing wrong in my everyday meals. Losing weight slowly your weekly, very pleased with the program.

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    Reviewed April 15, 2018

    I like Weight Watchers online but when I go to put in a food I've eaten that is a commercial brand food from the store and I type it into SearchIt I do not get the drop-down or all the options of that food in the drop-down. I would think Weight Watchers would have the ability since they are in a Normal organization do you have just about every commercial type food from a grocery store.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us and for bringing this to our attention, Deb. We take your feedback very seriously and we will forward this on to the appropriate department for review. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 15, 2018

    I am the world's pickiest eater. I cannot believe how great your program has worked or me. I have lost 2 to 3 pounds per week. Rarely ever hungry, and have had great energy. I only have one more week to my goal and am excited to begin a maintenance program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Way to go, Starr! You are so close to your goal and we know you will make it! Congrats on your success, we are so proud of you!

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed April 15, 2018

    I have been on the program for almost 2 months and have lost almost 15 lbs! It is so easy and with the 200 zero point foods I always have something new to try! I love using the app on the grocery store to scan packaging to make better food choices. I have been working the program with my Mom and a few friends and I love that we can share in the experience with the "Connect" feature. I would (and do) recommend this program to everyone!

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    Reviewed April 15, 2018

    I wanted to upgrade my account so I could attend meetings and was told I couldn’t because I had a six month membership. It made no sense because I was actually asking to pay more and was told no. So I’ll finish my six months and find another program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear of your experience and we would love the opportunity to make it right. A member of our Resolution Team will reach out to you shortly in hopes of speaking with you further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 15, 2018

    I started WW about a month ago and I jumped right in. The program is easy to follow and any questions I had were easily answered by my lead. I'm losing weight and have faith this program will work for me for the rest of my life. The only negative for me and it was a major one, billing practices. I signed up and was to receive 30 days (one month) free. Imagine my surprise and shock when my credit card was debited fifteen (15) days into my journey. I called and was told WW's debit 15 days early so they (WW) can send out membership cards timely. I call horse-apple on that explanation. I misplaced my WW card before my first meeting, the person checking me in was able to pull up all of my information electronically. Why debit my account so early? Honestly speaking I feel cheated and thought about quitting. It's a testament to the actual program that I stayed.

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    Reviewed April 15, 2018

    I started the week before Thanksgiving and I am still loving it. I have lost 56 lbs so far and I still get amazed on how easy this has been for me. It all has happened because planning has been the key for me. I love that I still get to eat what I like and I don't feel deprived at all. Although at times I can't eat what I want, I learn to adjust my menus and I get to eat it at another time.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    WOW! Congrats on 56 lbs lost, Yida! It sounds like you are working the program to your own individual needs and we find this so encouraging! Thank you for taking the time to leave your feedback! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

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    Online & AppStaff

    Reviewed April 15, 2018

    What makes Weight Watchers an exceptional experience is (1) the people--the staff, the members--everyone truly cares and understands what you are going through and dealing with and (2)--(I'm a former employee as well)--the SCIENCE. I respect WW and the plan because of all the science behind it. It is based on excellent nutrition science and research. That is why the program changes--the more that is learned, the more WW can help us apply that to our lives. WW is smart. There are some things I'd improve on the website and the tracking tools. But overall, it is the most responsible, well-researched weight/life management plan out there.

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    Reviewed April 15, 2018

    I had issues with your billing practices. They charged me twice, instead of refunding me a partial refund. Online system malfunctioned. I love the concept of the 0 point meal items but my personal challenges, have been eliminating sweets. I need something to curb my sweet cravings.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Richelle, we're sorry to hear about your experience with Weight Watchers. A member of our resolution department will reach out to you privately to assist you.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed April 15, 2018

    I've been on WW for approximately 2 months with no results Yes, there are days that I have faltered, but for the most part I have stayed within my points. To be fair, I have struggled with other plans, but did see positive results in the first 2 months. But it seems WW does not work for me. I wish there was a real plan for those of us that follow plans, but still struggle to see any results.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to help you on your weight loss journey, Kimmy. We will reach out to you privately to discuss this with you further. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 15, 2018

    After seeing the weight loss my mother in law has made I decided to be a part of the team. I realized that I need to control my portions and what I ate. Best and hardest part is making it a family meals.

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    Reviewed April 15, 2018

    I was skeptical about using the WW app but it has turned out to be a breeze. I have been a member for less than 4 weeks and have lost about 6 pounds. I used Weight Watchers before and lost weight in the past but that was several years ago when we were still calculating points, Now it is much better and simpler.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congratulations on 6 lbs lost, Joelle! We are so happy to hear of your success and we wish you the best of luck on your continued journey!

    --Weight Watchers Resolution Team--

    Verified purchase
    Staff

    Reviewed April 15, 2018

    My mother died from complications of diabetes at age 64. At age 70 my doctor told me I needed to start taking ** because my sugar was 127. I weighed 275 #s; suffered from fibromyalgia; and was on an inhaler for asthma. Also had hypothyroidism that was being controlled by medication. I was fairly active when I felt like it & thought I was eating pretty healthfully—-just too much. I talked with my husband who stays around 40 #s overweight also. We agreed we needed to make changes. I joined WW online, studied the plan, and jumped in. He eats what I fix & loves the food. I began losing immediately & became so excited. I couldn’t believe I was actually doing it at my age & with my health issues. He lost too, but just slower because he doesn’t want to give up chips & other snack foods.

    I walked & did water aerobics. Bought a Fitbit & became hooked. I lost weight rapidly for several months & then started slowing down around the end of the year. So in March, shortly after my 1-year anniversary, I started going to meetings. Still losing just more slowly, but have not wavered from the program. My doctor’s scales show an 82 # loss, while my home scales show a 95. Either way, it has actually been exciting, interesting, & fun. A few people have joined because of my success & my doctor is thrilled. He wants me to write a book or start a blog. Says I am his perfect patient. My pain level is lower; my sugar is normal; my cholesterol is that of a 30-year-old; my thyroid is in line; and my blood pressure is perfect. I haven’t used my inhaler in over 4 months.

    Am I thrilled with WW? Oh, yeah! I started out wearing size 22 & now wear a 10/12. I look & feel younger & still enjoy cooking healthy meals. I try to keep meals interesting & different, although we do have faves. I have learned healthy methods to prepare food, and how to portion it out. I recognize my actual hunger & eat more fresh fruits & veggies. Connect is a wonderful tool & so are the recipes.

    I am in for the long haul. WW is exactly what they say they are. They are a healthy lifestyle. It is one you can stay on without feeling deprived or bored. If you do, it is your fault for not using your imagination in creating meals. Would & do recommend to everyone. It may take me a year to lose that last bit to get to lifetime, but that is okay. I want lifetime & don’t mind working for it.

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    Reviewed April 15, 2018

    This works wonderful! I just have a hard time sticking to it when I get so hungry! But when I stuck to it I lost 2.5 pounds in the first week! I have no time for meetings but I think they would be nice for the first month.

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    Online & App

    Reviewed April 15, 2018

    Current program is working very well for me - lost 7 lb in 7 weeks. However, the apps (Android & Windows desktop) need a lot of work. Way too cumbersome to enter frequent foods. Also, many foods cannot be found without UPC scan, i.e. search algorithm needs upgrading.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love to speak with you further regarding your feedback, Cynthia. A Resolution Specialist will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed April 15, 2018

    It has been a very positive experience thus far. I like the online community. I appreciate all of the different recipes available and I have had no difficulty at all with the app. I feel the food choices have been much more varied than I realized. I love all of the free foods - it makes logging so much quicker! Slow but steady weight loss.

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    Reviewed April 15, 2018

    I have tried Weight Watchers in the past and have had success but once I reached my goal, I would quit and gain everything back. Freestyle has changed the way I look at food and I can see myself being a "Weight Watcher" for the rest of my life.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are so happy you are enjoying Freestyle, Jenna! Your feedback is so important to us and we appreciate you as a dedicated Weight Watchers Member! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed April 15, 2018

    I’ve followed the program several times over the years. I was successful for the first several weeks and then life seemed to take over my success. The new plan fits my lifestyle. I don’t feel like I am always having to plan my next meal to stay within my points. With so many zero point foods, it leaves me with more flexibility to use more points on the items that I previously felt I needed to scrimp on.

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    Staff

    Reviewed April 15, 2018

    I love the new program, love the freedom the meal plan offers. I enjoy the meetings when I am able to stay for them. Recently a meeting was packed with people and there was no place to sit. This is great in lots of ways however for a member who needs to be at a meeting this is not good. I wonder how many other people have had to leave meetings due to no seating...

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    Online & App

    Reviewed April 14, 2018

    I have been on every WW program for 25 years and each revision has been successful except Freestyle. I lost 80 lbs last year on Smart Points and I loved it. Now I am struggling with the new program. I haven't lost and actually gained three pounds since January. I use the app religiously and I can't go back to Smart Points. Is there some way to make the app go back to Smart Points? I'm very frustrated and afraid of gaining all this weight back. I have two friends experiencing the same problem. They have left WW. Smart Points was the first program that I didn't get bored and just bail. I am very committed to continuing my weight loss journey but I need some help please.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Lauren, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Lauren.

    Weight Watchers Resolution Team

    No response received
    Customer Service

    Reviewed April 11, 2018

    I signed up for the program while there was a promotion to lose 10 pounds within 2 months and receive a refund or a credit for 2 months worth of subscription fees. I met the criteria and submitted paperwork to validate this. I asked for a refund. Six weeks later I have heard NOTHING from Weight Watchers. I call today and they tell me that they chose to give me a credit for two months. My paperwork clearly stated that I chose to have a refund, so I have been expecting it. Then without any communication or notification, they decide how I should be reimbursed. Absolutely misleading!! I love the program and have been very successful, but this is a disgrace!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear of your experience and we would love the opportunity to make it right. A member of our Resolution Team will reach out to you privately.

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed April 11, 2018

    Less than a week after I purchased a Weight Watchers membership, they offer the same package for $12 less per month. I politely email them requesting the price difference to be credited to my original method of payment. Not only did they flat out refused to do so but they threatened to reinforce an early cancellation fee of $60 dollars if I tried to cancel and I didn’t even threaten or asked to cancel. Most businesses offer some kind of price match guarantee within a certain period of time because they care about customer satisfaction. Apparently Weight Watchers does not so no I do not recommend them for that reason.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are committed to your success and we cannot apologize enough for the experience you've had with us. We will reach out to your privately in hopes of rectifying this situation.

    --Weight Watchers Resolution Team--

    Verified purchase
    Customer Service

    Reviewed April 11, 2018

    I joined online with going to meetings on my account. And when I went to the meetings they started charging me again. I did not realize that I was being double charged because the online was through my PayPal account. So when I called Weight Watchers and told them I was double billed for almost a year. They told me the could only refund me 6 months. This is absurd since it was not my fault they set me up twice. However I agreed and WW sent me a refund of only 3 months.

    When I threatened to write the BBB they said I would get the 3 months in the next billing cycle. Well I still have not received the other 3 months and now I am sending a letter to the BBB and the attorney generals office as now I want all of what is owed. Because as I said I was double billed for almost a year. I see that WW owes me 549.50 for the online which was taken out from Jan 2017 until I called last month. I also paid another 44.95 from March of 2017 to present. This is absurd that they cannot refund me the entire amount being that it was their fault for double billing me.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are truly sorry to hear of your experience and we want to make sure we provide you with the best resolution. One of our Resolution Specialists will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 9, 2018

    The payment process can be better if they would allow people to just pay more lump amounts that debiting your debit/credit card each month. Then you have to cancel your plan a month ahead of time so you will not be charged. It should stop at the number of time you agreed to instead.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for providing your feedback to us, Karen. We will forward your request on to the appropriate team for review and consideration. We appreciate you as a dedicated Weight Watchers member and we wish you the best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 9, 2018

    My work schedule has changed for a new position. I have looked for new meeting times in both Winchester and Bunker Hill Inwood and Kearneysville and none have meetings that would work. I know you guys state at the meetings there are meetings 6 days a week, that is true but they are during the hours most people are at work. I would love to be able to attend meetings for the motivation it provides, but it’s not a option with the current meeting schedule.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Christy. We appreciate you for reaching out to us regarding your meeting locations and times. We would love to speak with you further to see what we can do. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed April 7, 2018

    Weight Watchers has been my go-to weight loss/maintenance program for decades. I loved WW because it was a pure - no strings -caring company. Until yesterday. For the first time in 20 years, I left my first meeting with zero starter kit and basic information, such as the zero point food list, a points scale, daily log... I left feeling completely unprepared to begin any program. I believe it is because I refused to have my credit card on file for recurring payments, even though I was offered the option not to. It was NOT made clear to me that if I refused recurring charges on my credit card that I would ONLY be paying for access to weigh-in & sit in on meetings. My first meeting and sign up charges were $35.00.

    I will pay $15.00 a week as long as I remain a WW member without recurring CC charges. I have no program guidelines other than a pamphlet for recording my weight and “creating my success story”. I have obtained more information from Pinterest, Google, and talking to other app using members about how to ACCESS the Freestyle Program than I have from actually paying for the program as a member and attending my first meeting. At this point I FEEL RIPPED OFF. I do NOT recommend this program. Save your money and use similar free apps and Pinterest.

    Warning... Freestyle Program participation is only available to those who agree to the REQUIRED RECURRING CC CHARGES which THEN grants you access to the WW APP plain and simple. And if you DO NOT agree to recurring CC payments, you DO NOT have ANY access to the actual program. If you pay as you go, you ONLY get to weigh-in and listen to meetings, AND you have NO program to follow. At a time when I felt WW was a dependable program I could turn to for results, WW has failed me.

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    Staff

    Reviewed April 6, 2018

    I have tried and tried to make the new Freestyle plan work to no avail. I have now gained 10lbs after losing almost 30 at one point. My girlfriend is experiencing the same disappointment. I feel like it is Taboo to say you are unhappy with the program. Leaders have so much as told people to keep their negative comments to themselves on group chats. Everyone is drinking the kool-aid but not me. The SP PLAN was just better for me. I think I will stop paying for something that is not working and go back to SP's on my own. Sorry WW this change was not a good one. People will tire of it, watch. Even Oprah has seemed to fade with her support. So disappointed and frustrated. Leaders are trained to make you buy into it. I've tried. Failing miserably and I KNOW I am not alone.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Marilyn, thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program. We truly apologize for any frustrations or inconveniences you've had, and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed April 6, 2018

    The new Freestyle plan is great! Weight Watchers is the only plan that has worked for me. It is easy to follow and the meeting work. I get a lot out of the meetings including support, helpful hints and recipes. Well worth it!

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    Price

    Reviewed April 4, 2018

    I tried their online version for a few months then cancelled, thinking that was that. I was wrong! It cost me over $240 (!!) before I actually got my account cancelled with NO REFUND despite my cancelling. Beware!!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Olivia, we're very sorry to hear you were charged after you submitted your cancellation request. A specialist will reach out to you privately to discuss your account. We're happy to help!

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed April 4, 2018

    6 years ago I had weight loss surgery. I was very successful with my weight loss. It lasted for 5 years then I got sick. What was making me sick, my gastric lap band. For a year my weight to increase until I was obese once again. Laying in the hospital I decided "this isn't wealthy". Once I was discharged from the hospital, Weight Watchers was my choice. I've lost 19 pounds in 9 weeks and feeling great!

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    Online & App

    Reviewed April 2, 2018

    2018 WW plan - Not happy with the new plan at all!! I was having success with the old plan on the app & since the change, I have gained 9 pounds. I was so happy with the old app!!! For the first time, I was having success & that came to a screeching halt with the Freestyle plan. Give your members a choice of apps. They can choose either smartpoints or freestyle. I was referring several friends to the app before the switch, but will not recommend the new program.

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    Verified purchase

    Reviewed April 2, 2018

    I tried WW in the past but had regained. In February, 2017, I began WW online and lost appx 29 lbs. I recently began attending meetings and am now about 4 lbs from goal and lifetime once again! It works! My total loss at that time will be about 37 lbs. Thank you, WW!!

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    Verified purchase

    Reviewed April 2, 2018

    I like the tracking idea. However, I do wish there was a bit more accuracy with the bar code scanner and ability to find foods. I feel like there are other apps out there that ave a larger food database. Also, reminders via the app would be nice. There are some days where I forget to track food, so a simple reminder would be good to have.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're happy to hear you're enjoying your weight loss journey with Weight Watchers, Dustin! We greatly appreciate your feedback regarding our app as we work to improve our products and services. We will forward your feedback to the appropriate team for review. We wish you great success on your weight loss journey!

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed April 1, 2018

    The Saturday weekly meeting I attend always meets my needs for that week. This past week I had a rough week. When I went, the weekly subject was about sabotage and gave me tools to be successful the next week.

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    Verified purchase
    PriceStaff

    Reviewed April 1, 2018

    Monica, the leader for the group meetings I attend is very down to earth and makes people feel comfortable. Kelly who assists her by weighing in is very encouraging. I think WW out prices itself for most people. If WW would run specials or offer incentives for monthly "dues" more people would stay with it. I will probably leave for this very reason, it's too expensive. Yes, I know it's my health, but if it were only a little more affordable I could justify the cost into my budget.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love for you to be able to stay on the plan, Dorothy. We know how important affordability is and we believe we have a resolution for you. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed March 30, 2018

    I am not a fan of the newest plan. I'm not losing as well and I decreased from meetings to online. I loved our gal at the meetings... but after you changed the plan everything changed. Why didn't you give us an opt to keep the old plan?

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out to us regarding your experience with Freestyle, Annamarie. We want you to know we take our member feedback very seriously and we do not want you to feel you cannot be successful using our Freestyle plan. We won’t be reverting back to the previous plan and apologize for any inconvenience this may cause. We would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We wish you our best, Annamarie!

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 30, 2018

    I’ve been on the program for several months now. Following as requested. I’ve not lost a pound. I'm so discouraged. I was on WW as a teen and it worked great. In my opinion the program was a lot better 35 years ago. Very disappointed.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Pamela. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Staff

    Reviewed March 28, 2018

    Very impressed with the new program. I am a Lifetime member, but have not attended a meeting in over 5 years. First month, lost 10 pounds! Went to my doctor this week, and she was so impressed with my health strides. She wanted to know what I was doing so she could share it with her other patients - when I told her Weight Watchers, she said that I should be a spokes woman for them, not Oprah (I do like Oprah, though!).

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Nancy, thank you so much for taking the time to share your experience regarding Freestyle with us! We're very happy your doctor is impressed with your results so far! We wish you continued success on your weight loss journey with us!

    Weight Watchers Resolution Team

    Verified purchase
    Online & App

    Reviewed March 28, 2018

    I’m a returning member to WW and enjoying the new changes. I have been doing the new program for almost 2 months and I’m down 12 lbs, about 60 more to go. Don’t get me wrong, I am happy with my progress but a little surprised the number isn’t higher since I don’t eat my activity points at all. Love the online app, recipes, and connect but it is hard to see some people having 12 pound losses in the first two weeks and it’s taking me 4x as long. Overall, I’m pleased with the new changes to the program!

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    Verified purchase
    Online & App

    Reviewed March 28, 2018

    It makes me believe I can do something that I never thought I was able to do before. Loose weight. I tried EVERYTHING and sometimes when I am doing WW I think to myself this is too good to be true. But every time I get on the scale I whisper omg it works! To myself!! I am only 12 pounds down, but am looking to lose a total of 50 pounds. I know that I can do it! I love the 0 point foods, they are helpful, the support, the meetings, the app and the guidance. Thank you WW!!!

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    Verified purchase
    Online & App

    Reviewed March 28, 2018

    The app is easy to use and I have been very successful with losing 20 pounds in less than 2 months! I find the program easy to follow. Connect is such a positive and supportive community. I can get tips and feel Supported in many ways!

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    Online & App

    Reviewed March 28, 2018

    I’ve been a long time fan of the Weight Watchers online program & I’ve always enjoyed how they have helped me lose weight and obtain my goals. Weight Watchers Online has always had a wonderful semi strict program that helps you to eat healthier, truly count your points & interact with the community. Unfortunately, this new online system is nothing but horrible. The new 2018 Weight Watchers online app is inaccurate, not user-friendly, I have yet to find a connection with the community, plus it’s keeps knocked me out of my daily food logs to the point where it is extremely irritating & time-consuming! Sadly Weight Watchers online is going down the drain & becoming a waste of time and money. They need to go back to the old online system!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers OnlinePlus plan. We truly apologize for any frustrations or inconveniences you've had and would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Jackie.

    Weight Watchers Resolution Team

    No response received

    Reviewed March 27, 2018

    I get why everyone is loving Weight Watchers but realistically it's not sustainable. Everyone needs to splurge, everyone needs variety. They've made Weight Watchers into a Diet instead of a lifestyle change. The commercials are absolutely ridiculous. Freestyle? Eating everything you want. I mean seriously it's a flat-out lie. I've been on Weight Watchers since 2011 and it's been successful because I've had the freedom to choose what I eat, not mandated to eat food I may not like or else I'll fail. I'm starving because like others I have an egg allergy and an intolerance to many of the "zero" point options. I use to be able to eat a steak (very lean) and eat healthy and still splurge during the weekend with drinks and a night out at a restaurant. Now I'm starving all of the time, I never am able to splurge without going over, it's just crazy... You cannot market a product falsely and literally state you can eat whatever you want and then have NO freedom of choice.

    Again I'd rather have my points back so I can choose what I eat. I don't want/need zero point foods besides fruit and veggies, please provide an option for the old program. You cannot design a diet/program geared towards only one audience. I've seen several other complaints of other people having allergies or food intolerance to the items listed in the zero point list. You may lose weight if you're following along the plan and at least one meal is from the zero list, otherwise you're always over your daily allowance. And how is that sustainable. You're supposed to be teaching proper nutrition and choice. I should have the choice to work out more to eat a steak, to have enough points to NOT have to eat chicken (and other items I have a intolerance for).

    I've reached out via weightwatchers.com, I've reached out via Facebook Weight Watchers and all I get is negative feedback that I'm doing something wrong, or give it a chance, or make me feel like I'm crazy. Sure you if you want a quick and dirty diet, I guess Freestyle is your choice, but if you want a lifestyle change that you can make mistakes in, learn from, improve from, not feel deprived or hungry, etc. etc. etc... then please bring back the point systems (PointsPlus or SmartPoints). How can 6 years of a positive experience tracking points via PointsPlus or SmartPoints be disregarded so easily. Shame on you Weight Watchers. Sad, really sad because I really loved your program all of these years.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Your success is so important to us, Lisa. We will reach out to you privately in hopes of speaking with you further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed March 27, 2018

    The app is helpful, but sometimes obvious items don't appear in a search. This happens with restaurant foods a lot. Also, sometimes the scanned items come up as different point values from the points calculated by entering the nutrition info manually. Meetings are focused, but there isn't a time for discussion of issues that may be challenging some members. It would be nice if leaders could ask, "Any special challenges this week anyone would like to share?" I know the program works because I've lost weight using it before. I just need to persevere and be patient. Overall, good program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We take your feedback very seriously, Claire. A member of our Resolution Team would love to speak with you further. We will reach out to you here.

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed March 27, 2018

    I have been using the Freestyle program for 8 weeks and I have had very good success. I have lost some weight, become more active and more confident. The Freestyle plan is easy to follow and gives me a good bit of freedom. I eat plenty of the foods I love.

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    Verified purchase

    Reviewed March 27, 2018

    I lost almost 50 lbs on the old plan, & kept it off for many yrs. After eventually gaining it back again, I rejoined WW new program about a month ago. I’m losing weight, but at a much slower pace than with the old program. And I seem to stay hungry a lot more than with the old plan. I’ve noticed the foods have higher point values now than the old program, and I really think that’s why I seem to stay hungry. I can’t eat as much of the foods I ate with the old plan. I know fruits & veggies are 0 points, but I’m on the go a lot, & it’s hard to eat the free foods away from home.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Sandra. We appreciate you for providing us with your feedback on Freestyle. We would love to speak with you more in hopes we can help you on your weight loss journey. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed March 27, 2018

    I have been through every diet in the book, none has been as realistic as Weight Watchers. You can enjoy your life freely and make human mistakes and still get away with it! You don't feel doomed to a strict plan and really learn what good nutrition is all about. Love it!

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    Verified purchase
    Online & AppStaff

    Reviewed March 27, 2018

    I absolutely love the freestyle program! I have lost weight every week! I am not starving to death and I love the app! So much easier for me because I work full time and I am so busy!! I don’t like the meetings. I don’t find them helpful that is why I love the internet usage. It is so user friendly!!

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    Verified purchase
    Online & AppStaff

    Reviewed March 27, 2018

    I've tried WW many times in the past, but now with the app and more zero points I find it much easier to stay focused and track everything. I have been going 3 weeks and have lost 7 pounds and hope to keep at that pace of at least 2 pounds a week. We have a great leader and classes are always interesting and it helps to hear what other people are going through with their successes and struggles.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so happy to hear about your positive experience with your weight loss journey with Weight Watchers. Joanne! Enjoy your weight loss journey!

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed March 27, 2018

    I have been on WW for 2 weeks and have 3 out of 12 lbs. It has been very user friendly and easy to use. I am hoping this will be a long term lifestyle for me as I gracefully age. I have already recommended this to friends and family.

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    Verified purchase

    Reviewed March 27, 2018

    I have used the Weight Watchers program with much success. My only problem is my own fault. Every time I achieve success, I think I can go back to eating the way I always have. Can you give me some advice on how to change this mindset. This is a great program.

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    Verified purchase
    Online & App

    Reviewed March 27, 2018

    I'm a Weight Watchers Online member because between working full time and going back to school, my time is precious. I needed something that works with me and my schedule. WW Online does that! The smartphone app is wonderful and so convenient, especially when grocery shopping! My only request/concern/issue is that, while members who go to meetings get charms and keyrings to mark milestones, online members only get a message on the app. Isn't there some way we can get the charms, too??? Please???

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for reaching out and sharing your feedback, Jennifer. We are happy to hear you are loving the WW Freestyle program and your digital tools! We will ensure the appropriate teams are made aware of your suggestions regarding charms and awards, as we are always looking for ways to better our services for our members. We truly wish you the very best and great success on your journey!

    -Weight Watchers Resolution Team-

    Verified purchase
    Customer Service

    Reviewed March 27, 2018

    I signed up for WW on 2/9. My friends signed up on 2/12. The following week they all received a welcome kit. I did not and was curious so I chatted with WW customer service who provided a phone number that I had to call (not sure why she couldn't do this). I called the phone and talked to someone who said they would be sending my kit out. A few weeks go by no kit. I contact WW (don't remember how) and let them know I haven't received it. Then I get passed to two other departments and all along the reaction with WW is that I did something wrong. Six weeks has gone by and nothing! Customer service just bounces you around and turns issue back on you. Ridiculous service.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're very sorry to hear your frustrations regarding receiving the free starter kit, Susan. A representative will reach out to you privately to discuss this further with you.

    Weight Watchers Resolution Team

    Verified purchase

    Reviewed March 27, 2018

    I love the new Freestyle Weight Watchers program. Previously when I lost weight, I was hungry all the time, but not with Freestyle! I have been on the program for almost 9 weeks, have lost 18 pounds and am very happy with the results!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate you reaching out and providing us with your review, Kristine. We are so happy to hear you are loving WW Freestyle and the success you are having. We truly wish you the absolute best and continued successes on your journey!

    -Weight Watchers Resolution Team-

    Verified purchase

    Reviewed March 27, 2018

    I've reached goal twice and am a lifetime member. When I track and follow the plan, I win with a thin, healthy body to live in. My downfall has been thinking I could do it on my own after I reached goal. I'm learning this is a forever lifestyle to keep me in the healthy zone. I love WW!

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    Verified purchase

    Reviewed March 27, 2018

    I have been a lifetime member for 32 years and have continued to come back when I need to control and lose weight. WW always reinvents itself and I love the challenge! Freestyle incorporates everything that I know about healthy eating.

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    Verified purchase
    Online & App

    Reviewed March 27, 2018

    I don't attend meetings, just do the plan online and use the app. My biggest issue with both the site and the app is that it doesn't ever hold you accountable for tracking or not tracking, or weighing in. It would be great to get reminders that today is your weigh in day, and then some sort of encouragement or support from the app when you do weigh in, or track food. It's very easy to fall off the wagon when just doing online and considering we're still paying dues, we should get better support (without having to go seek it out on a forum).

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    Verified purchase

    Reviewed March 27, 2018

    I joined WW 3 weeks ago. I’ve lost some weight already. I feel great so far & I'm excited to see more results as I strive to make better food choices. With the point system I’m more likely to have fruit for a snack instead of a cookie. And if I’m craving a cookie I just make adjustments in my food plan for the day. I want a healthier lifestyle & WW, to me, is a great tool to get me there.

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    Verified purchase

    Reviewed March 27, 2018

    The more that people gather together and share experiences, triumphs, setbacks, goals, tips, laughter, joy and tears... the more we can become successful as individuals with basically the same end goal - to learn to be able to eat healthier and to live the best life possible. Weight Watchers meetings provides that platform and more.

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    Verified purchase
    Customer Service

    Reviewed March 27, 2018

    I contacted the National WW phone number to get my current record connected to my prior lifetime membership file. After getting the runaround for more than 35 minutes, I left a message for a supervisor and have yet to receive any callback. Totally unacceptable experience. I was a lifetime member in North Dakota and moved to Colorado, then to AZ. I don’t have any paper documentation from that many years ago but KNOW I was a lifetime member. Wish someone could and would help me.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're so sorry you weren't able to receive your Lifetime information, Carole. A specialist will reach out to you privately to help resolve this issue. We're happy to help!

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 27, 2018

    I was skeptical that such an easy and fun method could actually work. But I've already lost 10+ pounds the first 6 weeks. I love the points scanner and restaurant guides and have tried a half dozen new WW recipes.

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    Verified purchase

    Reviewed March 27, 2018

    I have been very impressed. I do the online only but doing it with a group of friends from work. App is very easy to use. You give the tools to be successful. I also enjoy the Weight Watcher snacks that help with salty and sweet tooth cravings for less points.

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    Verified purchase
    Staff

    Reviewed March 27, 2018

    I was very disappointed in the new WW program. I never found a chart to record eating the proper amounts of the food categories, the exercise recording was very strange. Running was judged on 6.5 miles an hour. Really? WW people are not running for medals. An 8 something mph would be much more in line, and, yes, that is running. I hated the way the points were allowed for food since any food with protein seemed to chalk up many points. You can eat anything you want, but just try eating out and not using all your coins in a hurry. In short, while I did lose some weight, my overall opinion of the new WW program is that it sucks.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're very sorry to hear of your disappointment of our Freestyle plan, Bonnie. We would be happy to reach out to you to further discuss your concerns. A member of our Resolution Team will be in contact with you soon. We all wish you the very best, Bonnie.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Staff

    Reviewed March 27, 2018

    I had started with Weight Watchers many years ago and lost 38 pounds. Then you changed your program and I gained all my weight back following your program. You changed your program many times since then and I was skeptical of starting with you again. I joined again, and have lost 17 pounds and I am very happy I rejoined. My meeting is fantastic and I love the people. Very nice group!!!

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    Reviewed March 27, 2018

    I have to say counting calories is much easy in my opinion than counting point and I was able to have a candy bar and not feel like I wouldn't meet my daily calorie goal. So this has been frustrating.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to provide your feedback to us regarding your experiences with our Weight Watchers Freestyle program, Holly. We truly apologize for any frustrations or inconveniences you've had. A member of our Resolution Team will be in contact with you soon.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed March 27, 2018

    Thanks to Doris our leader after staying behind to learn the program I left feeling so pumped up! What I thought was going to be mind blowing and confusing could not be further from the truth! I love the simplicity of the program and the use of my Apple phone is awesome. The bar code scanner is a life saver... Thank you WW.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Trizzy, we appreciate you taking the time to reach out and thank you for sharing your WW Love! We are happy to hear you are enjoying the WW Freestyle Program, your WW Leaders and the mobile app. We all are wishing you continued success on your journey and the very best!

    -Weight Watchers Resolution Team-

    Verified purchase
    Staff

    Reviewed March 27, 2018

    Very successful for people who are rule followers and want to be accountable to someone other than themselves! I do not want to disappoint the people at Weight Watchers by bit following their program correctly, including writing down everything I’ve had to eat every day!

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    Reviewed March 27, 2018

    I joined Weight Watchers while driving home after taking my mom home from the hospital. She had been in the hospital for 11 weeks. Things were scary in the beginning and I felt blessed to take her home. On the ride home it clicked in my head that I didn’t want to lose my mom and I don’t want my family to lose me. I decided it was time for me to do something. It’s now been a couple of weeks and love my meetings. They keep me motivated and inspired. I have lost a total of 7.8 lbs so far.

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    Online & App

    Reviewed March 27, 2018

    The first time I joined WW was in 1976 while I was in college. I learned a lot about portion control, meal planning and got within a few pounds of goal. Don’t ask me why, but I reverted to my old habits with food. Over the years I bounced up and down on the scale but I never made it back to WW. Recently my daughters friend encouraged me to give WW another shot and so I am trying the new plan. I think in many ways it is so much easier than the original. Having the app on my phone is sooo easy. My sole complaint is that starting the program and starting each week feels s bit wobbly. I never know where to go for ideas and a base to work from if that makes sense.

    I also notice that breakfast can be very carb heavy and puts pressure on for the rest of the day, but I try to consult the recipe section for ideas. (I should mention that I have some extraordinary constraints; I am allergic to seafood, eggs and milk products. Also I have a daughter who is vegetarian and need to prep food for a diverse group of family members.) Fortunately I am an experienced cook so cooking and meal planning is not as challenging as it was in my 20s. But the challenge is planning and that’s tough. I did well week one but I need to exercise some control going forward. I do not want to fail and I don’t want to succeed by eating in a rut. Stay tuned! I have a ways to go.

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    Online & App

    Reviewed March 27, 2018

    I have lost 11 lbs in 3 weeks. The program clearly works. Overall, I’ve enjoyed the flexibility the program offers and how it’s required me to think before mindlessly eating. I am slightly concerned about how points are calculated. It seems there is more of an emphasis on fat than sugar, and I would prefer the opposite. I also wish there was a way to import a recipe from online into the app! It would make life so much easier.

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    Verified purchase

    Reviewed March 27, 2018

    Weight Watchers is great -- they're teaching you how to make healthier food choices for your lifetime rather than just a short-term fix "diet." And there's so much more support with WW -- meetings cover pertinent topics and Connect is a wonderful social media platform where WW subscribers inspire, support, and encourage each other as well as celebrate each others' triumphs!

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    Verified purchase

    Reviewed March 27, 2018

    Within the next few days, I will have completed my first month of Weight Watchers. At this moment, I’ve lost a total of 10.4LBS. Following the Freestyle program has really forced me to focus on my relationship with food. Though my weight loss is proof that this is a successful program, it is what I’ve gained that is more significant to me - a growing sense of self worth. Weight Watchers has given me the tools and the support. Connect is the best source for support and inspiration as are the meetings. It’s immensely relieving to know that you’re not alone in your journey. It takes a village. I look forward to continued weight loss, and discovering my new gains.

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    WW (Weight Watchers)
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    www.weightwatchers.com