Weight Watchers Reviews

I joined Weight Watchers last March, with Oprah on board and a fantastic reputation, it seemed to be a good fit for me. I fell in love with the SmartPoints plan, I had finally found a lifestyle that would help me reach and maintain my weight loss goal! I absolutely love the support and social aspects of the meetings. But then they RUINED it with a restrictive FAD diet called Freestyle, which is anything but freeing. The company line that they added over 200 zero points foods made me lose respect for WW because fruits and vegetables were always zero, and listing every single bean variety and fish in the sea separately is FUNKY MATH. We see you.

My Husband and I have been Weight Watchers members since June 2010. We have a combined loss of 140 pounds and have been around goal for more than 6 years. The new program is awful. I have been following FreeStyle since the December 2016 launch. There are simply not enough calories in day. I am constantly hungry. If you were a member and had been following the SP Plan and eating lean protein before with low carbs the only thing the new program has done is take away liveable points. This new plan is not a lifestyle, it is a DIET. Give members the option of staying with SP. Don't take that away.

I have been a Weight Watcher off and on for the last 28 years. I have been through all the changes from counting fats and proteins to the latest debacle "Freestyle". I realize change is hard for anyone on any program but I feel like WW really missed the mark on this combination of Smart Points/Simply Filling plan that they have recently rolled out. Plain and simple...after 2 months of trying it...IT DOES NOT WORK! I'm not sure who they tested this on and where they got their data, but it's a bust! You are dealing with people who have a food addiction! You cannot tell someone one month that 3 oz of chicken is 3 points and then roll out a new plan and it's free!? Nothing is free! All food has calories! The reason WW worked in the past is because it taught people portions and boundaries with food. They have lost me a member until they get this straightened out! WW needs to take a hard look at this as I am not the only one who feels this way!

I have been a WW member on and off since 2004. I have suffered through 3 program changes now and have still not lost all my weight. I was the most successful losing weight with the Momentum Program and then they changed it before I could reach goal. All this new science in eating is just a waste of money to me. The Points Plus did not work for me, and the Smart Points program was really restrictive. I tried the new Freestyle program and unless you are a vegetarian, the program is NOT going to work. Who eats such a mundane menu of food? Chicken, turkey, beans, tofu, vegetable and eggs? Really?

I was very successful for 11 months on Weight Watchers losing 65 pounds with the SmartPoints program. The new Freestyle program is not working for me due to lack of structure. I’m currently committed to Weight Watchers until June 2018 under the Apple Watch promo. The contract I agreed to was for SmartPoints, not Freestyle!

WW Freestyle- I was initially excited to begin WW. It's been almost 2 weeks and I've lost 5 pounds. That sounds great except for I feel like I'm starving, shaky and can't think straight sometimes. I went over my point allotment today (24). So I decided to input my food into MFP for comparison. I'm averaging just under 800 calories a day, no wonder I feel terrible. I feel too weak to even workout, or God forbid I eat a cookie. Severely disappointed in this program so far. I know there are zero point foods but am I really expected to live off of that list for the rest of my life? Not sustainable. I will be canceling my membership and chalking this up to a lesson learned. I would rather stick to a healthy 1600 calories a day on MFP than be punished by WW starvation any longer.

I have been an off and on member of WW for over 15 years. This new point system is the worst system they have ever rolled out. It is such a shame that we can not choose what point system we want to use on the app or site. I am seriously thinking of quitting forever. Such a shame with all the weight loss apps that only cost $2.99 per year. You really messed up with this change.

I have been with Weight Watchers for 3 years now. I lost 26lbs and became a lifetime member!! Loved it but I stopped tracking and going to meetings and gained most of the weight back. Decided to get back on it and was doing great until they changed the plan. Not a fan and I'm considering canceling my membership. Why fix something that was not broke. On the new Freestyle plan I feel like I'm dieting and do not have enough points... Never felt this way before and that is why I was able to lose!! Hope they change back fast!!

Under the "SmartPoints: Beyond The Scale" system, this was a fantastic service. The system changed to "Freestyle", and it's stopped working. "Freestyle" may work for some, not me. I contacted Weight Watchers to lodge a complaint. It's their service, they can choose to listen to my feedback, or ignore. It's my money; I can choose to spend it with them to use a service or not. I'm giving it 2 more weeks, if it doesn't start working, then I'll cancel and find something that does work.

Weight Watchers changed the plan to Freestyle... That's fine,I attempted it for 1 month.gained weight. Headaches, bloated, hungry, food not adding up to the correct SP. I feel so confused from the scanner on app on foods, not being correct. I feel as though WW has completely done wrong, by not giving their paying members a choice between SP Beyond the Scale and the Freestyle. Track or not track 0 FSP? Eat or not eat. The plan is not clear! People all over social media getting into arguments over this. I'm now tracking 3 different ways just to attempt to do Smart Points Beyond The Scale.

I loved the SmartPoints program. I joined in November and I chose the 6 month program. Once Freestyle dropped I've not had much success. I don't eat many 0pt foods, and it's good that I don't, because so many people are gaining weight. The past 4 weeks I've lost 2 lbs. I've been exhausted, hungry, and overall unhappy with the new plan. I went back to calculate my calories that add up to my 23 points. I was only eating 900 calories! This new system is so flawed. I now put my points back to 30 and I'm tracking SP again. Once May comes I will be terminating my subscription with Weight Watchers. Wish I could terminate now, but I don't want to pay the fee. There's so many trackers out there that follow the SP plan and way less money.

I joined WW in April and had success with Smart Points. Freestyle rolled out and not only have I gained, I am disappointed in the program. I cancelled my account yesterday and will use an app to track my food intake. If WW brought back Smart Points, I would seriously consider rejoining.

I joined Weight Watcher's and had tremendous success with Points Plus. I still think it was their best program ever. When they switched to Smart Points, I absolutely hated it! I didn't do well at all. Now with FreeStyle, I am doing so much better. Very happy with the change.

I have been a member of WW on and off for almost 20 years. I recently joined back in May of 2017 and have since lost nearly 90 lbs on the SmartPoints program. I have never and I mean never had as much trouble with WW as I did the two weeks I followed Freestyle. I gained 2.2 lbs that week despite keeping up my water intake and measuring/weighing and tracking all my free foods. The week I went back to SmartPoints using a third party app I lost that weight plus some. WW needs to listen to their members and make SmartPoints an option once again. I've cancelled my account which expires tomorrow because I don't think Freestyle is good nor a viable lifetime plan.

I have been at goal for over 5 years but since Freestyle was introduced I've been fighting to maintain. With no clear healthy guidelines and the lack of suggested portions it is so easy to manipulate the program to eat way too many calories in zero point food, leaving room for eating 'whatever I want.' I used to recommend WW to friends and say how well balanced it was. No more. I'm not encouraging anyone to join as long as Freestyle is the only option. I will keep attending my meetings because the leader and group are great, but I'm switching back to SP.

When I first joined WW in 2005 I dropped 35 lbs. I gained most of it back and rejoined in August of 2017. I had success with the Smart Points losing 18 lbs in 5 months. Now they started this Free Style plan and I gained 5 lbs. How can something 4 weeks ago have a point value and then all of a sudden it doesn't? The best program was the old one in 2005. Now it seems this is a modified Atkins diet where you cannot have any Carbs or sugars. It has now evolved to a diet and not a lifestyle way of eating as it did in the past. Shame on WW for making a change for the sake of change. You lost your way for profits. I have a 6 month commitment and will be canceling at that time. I can no longer recommend WW as it's just another diet that you can't do for the rest of your life. IT'S WAY TOO restrictive and if you use your points you gain weight.

I have been a member of Weight Watchers for over 20 years (LT and WAS at goal before FS) and a big fan of the points program in every iteration. Except the latest Freestyle program. I am a healthy eater who overeats. Making foods that I eat all the time zero points is causing me to overeat. I know, I know portion control! But, I need the check-in of calculating points to control my portions. I don't need more freedom, I need more control.

I join the ranks of thousands very disappointed-and quitting-in the WW program now being forced on its members. Have been with WW through different changes, over the years, having lost 45 lbs in last several months. Offering the new Freestyle, with no option to stay on the existing program, is turning into a massive mistake. WW has never before offered a plan that keeps one from losing. I gained 8lbs before I put myself back on the SmartPoints (previous) program and letting my membership expire. Obstinate customer service who refuse to listen-or can’t understand (outsourced) only compounds the issue. Waste of money, or worse - we don’t need to shell out money to gain.

I joined in March 2017. I've successfully lost weight with WW twice and knew it was for me... But there are 2 issues. I have gone to many different meetings and the Leaders are boring. It used to be fun to go to meetings as they drew things out of us. But now (and I've tried many) they just read from the weekly (I can do that myself) and have their own small group who always dominate the meetings. Second, Freestyle has had me gaining 8 pounds after hard work and losing 30... Not sure what I'm going to do because the program I depended on is letting me down.

I have been a WW for over 10 years off and on and lifetime for more than six of these years, the past four years I have attended weekly and reached goal again over three years ago and have maintained below it since. I have always been open to changes in the program and welcomed improvements. So you cannot imagine how very disappointed I am with Freestyle!!! It has gone from being a lifestyle I embraced to a four letter word “DIET”. It is very misleading advertising by saying there are 200 free foods...really. How can anyone consider lemon zest a food!!! I’m allergic to fish, beans upset my stomach, have never liked yogurt of any kind and it is ridiculous to think I will eat chicken, and eggs every day to make up for my lost points! Not to forget I’m just plain miserable doing it...

I have been a member for years, and have been very successful on the Smart Points program. Smart Points offered members a way to eat nutritious foods and learn proper portion control. I love my WW Leader, and whenever anyone asked me about my weight loss, I couldn't wait to tell about Weight Watchers. Not anymore, sadly. I am VERY disappointed in the Freestyle program. Many of the now zero point foods were very low in points to begin with, but honestly, there's only so much chicken, beans, and eggs one can eat? This basically became a high protein, low carb DIET instead of a rational, scientifically proven LIFESTYLE. Weight Watchers has apparently forgotten that zero point foods have calories. Simply plugging what I was eating on Freestyle into My Fitness Pal, it was pretty obvious why I was suddenly gaining weight.

I have been losing weight on the BTS program. Freestyle doesn't work. I feel abandoned and rejected by WW as they don't care. All I want is for the choice to change the app back to BTS. As a vegetarian zero point meat doesn't work for me. Who wants to eat beans all day? I hate tofu. BTS gave me options. Now I feel restricted and like I am on a diet. I need the meetings and accountability but I refuse to pay for a program I can't use. WW customer care doesn't care either and that is the worst part.

I was never given an option to try the new program before paying 122 dollars upfront. Now after 2 weeks I know for sure this program will never work for me being on a restricted income. I hope I can get my money back. The old program was much better. I have gained instead of a loss.

I lost 80 lbs on Smart Points over the last two years. Freestyle comes in and has me gaining, the wrong direction. I do not eat any of the free foods and giving me only 23 points for the day, I was starving and my body was hanging onto everything it had to survive. Freestyle is a diet, not a lifestyle change. One cannot live on corn, chicken and beans! Weight Watchers needs to admit failure and bring back Smart Points. Weight Watchers staff refuse to listen to your issues and tell you to make Freestyle work. There's no making it work! Will be canceling my membership and going with another app to count Smart Points.

I joined Weight Watchers in October when SmartPoints was our Program. I lost 22#'s in less than a month! I felt better, looked better and was on my way to losing the weight I needed to lose to get off BP Meds! Then December 1, 2017, Weight Watchers decided that SmartPoints wasn't "good" enough and changed our App that we PAY for to FreeStyle... No choice given to stay with SmartPoints!! I'm ticked because I joined to lose weight, not gain or stay the same (I gained btw!)! Weight Watchers needs to give us back the original program we signed up for, not something they think is better! It's Bait & Switch, which by the way is illegal!!!

I have to preface my review by saying that the Smart Points plan worked great for me. I steadily lost and never felt deprived or hungry. I was very open to the Freestyle plan when it was first announced. My enthusiasm was hampered by instant weight gain. I followed the plan to a T. The same thing happened the next couple of weigh ins. I thought I was doing something wrong. I really looked at what I was consuming daily. I charted my food along with the WW app. Clearly I was consuming far too many calories as well as carbs. Yet, I still did not feel “free” to eat out like I had on the previous plan and I felt deprived.

Signed up to WW on 2nd October for 3 months. Or so I thought!! My subscription was due to end on 2nd January. I wanted this purely for 3 months. I just noticed that I've been charged from 2nd January. Apparently it's a recurring subscription and I should of read the small print! Ok my bad, however, I called the customer service's line today, spoke to Olivia, who sounded really uninterested, was really patronizing and kept repeating I should of read the terms and conditions. Refused to raise a complaint. I called again as the number I originally dialed stated complaints and spoke to Helen. Helen was equally repetitive as if they are all programmed to state READ THE TERMS AND CONDITIONS. Apparently they don't like people talking to them unless we are happy. Oh no. God forbid I should be unhappy!

I have been a Weight Watchers member since January 2017. I lost 35 pounds on their smart points program. I was very happy with my progress, and I was almost to my goal weight when Freestyle happened! I am very unhappy with the new program. I am always hungry, and feel quite unhappy that I am gaining weight. Previously, I liked the fact that I could eat whatever I wanted on smart points, and the portion size was recommended, and controlled.

I received an e-mail offering me a birthday gift of 40% off 3 months of meetings + OnlinePlus for Weight Watchers. I signed up through a link, paid the full amount which promised there was no hidden fees. I printed my Monthly Pass and headed off to a meeting. At the meeting I was told that I needed to pay a local fee and that their Weight Watchers would not honor my pre-paid pass. While this was not an online advertised price, it was a direct marketing to me under the guise of a birthday present. Weight Watchers shame on you for trying to target me and take my money!!!

I did WW successfully when it was Points Plus, I know it's changed many times over the years, I fell off the wagon years ago and decided to get back on track, I went with the new WW, I dont get it? It feels like Mediterranean and Atkins had a baby called Freestyle, it's not geared towards portion control or calories, it's now eat whatever fruits veggies and chicken and fish 0 points, I'm finding my usual go to oatmeals and added nuts are in excess of 9 points one serving, I'm only allotted 25 points, which means I'm stuck with the zero points beans and chicken, no capping of these items.

I joined Weight Watchers in January of 2016 with a little over 100 lbs to lose to reach a healthy BMI. By simply following the Smart Points program (tracking what I ate and staying within my daily and weekly points budgets) and attending weekly meetings and weighing in, I lost 75 lbs in one year and to date have lost a total of 90 lbs. Some aspects that I particularly appreciate about Weight Watchers have been: approachable, helpful leaders and receptionists; other members sharing what works for them - tips, recipes, etc during meetings; stickers and charms to acknowledge progress; the app which makes tracking really easy.

I am very disappointed with the new Weight Watchers freestyle plan. It seems that WW wants people to keep paying and not lose weight. It is very difficult to follow this diet, and I find myself hungry more often than when it was just the smart points, so it is easy to overeat. Basically, this plan is not really a free plan, but a way to overeat and keep paying WW because the weight loss experience is extremely slow.

I joined Weight Watchers in 2013 and successfully lost 25 pounds using the PointsPlus system. I am not a fan of the new Freestyle program -- it is almost impossible to eat within the 23 points I'm allotted daily. It creates a defeatist mindset -- if I have a small bowl of cereal and two cups of coffee for breakfast in the morning, I've used almost half my points for the whole day! It just feels very restrictive and frustrating.

The old system in 2017 was excellent. I was able to lose 45 pounds in 10 months. Then just before the New Year (when most people start their diet for the New Year) they changed the plan. The 200 free items were on every news station and got lots of free advertising for Weight Watchers. The timing of the rollout and the lure of free points makes great press. However it is not good for their clients. The new system does not limit overeaters or those with a large appetite. 1 can of chickpeas has 1500 calories which will make about 1 cup of hummus. Hummus made without olive and eaten with 6 carrots is 0 points but it is 1800 calories. Turkey chili made with kidney beans, ground chicken or turkey breast and fresh tomato sauce is zero points. An average bowl has 3 cups or 600 calories. A full size meal can easily eat 2 bowls or 1200 calories.

I lost 60 lb on the 30 point SmartPoints. I consistently go over the 23 points on Freestyle. I've been a WW since 1970 and do not want to go back to such a limited plan. Bring back the option to use SmartPoints! Not all of us want to eat only chicken, turkey fish and eggs! We want our carbs back without going over allotted points!

#1 - Buyer beware! I signed up for Weight Watchers' (WW) online service and meetings using my health insurance sponsor code and was sent a receipt email showing I'd signed up for $15.96 (insurance was to subsidize the remainder). I was reassured over the phone that the code was accepted and that my insurance would cover. I paid on 1/5/18. Imagine my surprise when I looked on my credit card statement this morning and found that WW had charged me $31.96 on 1/20! - FIFTEEN days after charging me the $15.96! The only reason I even checked is that they did the EXACT same thing to my coworker who has the same health insurance provider as I do. She's calling them now to cancel entirely and demand her money back as well.

I've read online that WW is offering a 6 month meeting 'deal' for $128. There is no way to access this deal on their website, if it ever existed. The internet says it's thru January 2018. I've called the WW 800 number (and written the help line), and I'm told the deal is over and it was for January 2018. Well, today is January 22nd, and it should still be valid. There are no senior citizen discounts, and I am on a fixed income. If I sign up for the 3 month plan, the price doubles at the end of the term. The 6 month plan is what I can afford, and since I can't get it, it's no WW for me. A lose-lose situation. Angry. If you're not going to honor the price, take that info off the internet!

I rejoined Weight Watchers in June 2017 and have experienced many of the versions they have offered over the many years of my weight loss war. I firmly believe that SmartPoints finally hit the nail on the head... for me anyway. It provided a structure to limit my sugar intake while leaving me enough wiggle room to feel like I was living a normal life. I was eating SMART for the first time in my adult life. I lost over 20 pounds without feeling deprived for one moment and felt healthier than I had in decades.

I joined WW in April of 2016 and over a period of 10 months lost 85 lbs and made it to my goal weight. I loved the smartpoints program. It worked for me. Last year I took a break and gained back 25 of the pounds I had lost. So In January I decided it was time to go back. Since I've rejoined I've gained 7 lbs on Freestyle. I hate the program. I don't eat fish, am allergic to eggs and feel like if I eat any more chicken I'll start clucking. I miss the old program because it worked for me. Now I either have to quit again and use a different program that will work or jimmy-rig the ww app back to Smart Points. I've chosen the latter so I can continue with meetings. I wish Weight Watchers would give members the option of the old Smart Points program or Freestyle. I'm very disappointed.

I started WW back in 2009. I lost 83lbs. I was losing 10 pounds per month. I weighed about 220 back then. I was really happy once I saw the weight coming off. I felt better about myself. Sadly, once I got to my goal and maintenance points that was it for me. I can't do points for the rest of my life. I stayed the same weight for about 3 years and then it all started coming back. I did it again and lost 50lbs. Now, 2018 I gained about 80 pounds (some weight due to medical circumstances) back. I have to do my own weight loss. Weekly meetings were never an issue for me. I do have the support I need at home and for myself, but the points aren't the best unless you plan to stay on it for life.. That's why they call it a LIFESTYLE change. Good luck to all on WW. The weight was the easy part for me... It's "keeping" it off...

I joined Weight Watchers in June 2016 and loved it until they changed the program. I had lost 38 lbs on SmartPoints beyond the scale. It was about lifestyle changes portion control and better choices but I could choose any food I wanted as long as I stayed in points range. Now it's more like a diet not enough points if you don't eat the foods on their zero points list. This causes deprivation and leads to binges in my opinion. I think they should offer members a choice before just pulling the rug out from under you. I was a loyal customer and feel I should have been treated as such. If you want to feel limited on your foods or starving all the time this is the plan for you.

I was losing weight on Smart Points. I never went hungry, and I had so much energy. However, now that Smart Points is no longer available and Freestyle is the only plan available, I am always starving and gaining weight!! I try filling up on free foods and I am still hungry. I am miserable. I had no other option. I cancelled my membership.

I signed up about two years ago after having a heart issue. I struggled for a while due to personal stress but found my groove. I was down 45 lbs, SmartPoints worked for me. I was never hungry, I was able to plan for special occasions and, most importantly, my cardiologist said my cholesterol was back in normal range. Then they switched the Freestyle. After reading the material and food lists, I knew this was not going to work for me. I had nine less daily points and, since I eat very few of the 200 zero point foods, I was hungry all the time, something that never happened on SmartPoints. I contacted WW thru their Chat on their app and got nothing but condescension and finally a blatant lie: a rep named Edith told me if I cancelled and restarted the app, I could go back to SmartPoints.

Joined Weight Watchers early 2017 and was very successful to the point that I convinced others to join. I wanted to renew my efforts after the Holiday season but hate the new Freestyle program. The only way I can truly get it to work is to eliminate breakfast - which leads to extra snacking at some point during the day. I do not believe in fat free food, the fat is always replaced by extra sugar and salt. My partner does not eat fish - so it is expensive as well as not practical to include in my diet.

In October 2017 I got on the Weight Watchers site a couple of times looking at the different plans and trying to decide if I should even join. I only have 5 lbs. to lose, I had joined back in 2011 when I had about 12 lbs to lose, I lost the weight and was very pleased with the overall experience. I was still considering joining in October but still had not done so. On November 5th they took the money out of my PayPal acct. I had used PayPal back in 2011!!! When I tried to cancel, they told me I was signed up for a total of 6 months! To lose 5 lbs? I would have never signed up for 6 months. They also told me there would be an early termination fee which I said I would pay just to be done with it. I would advise anyone getting on the Weight Watchers site to be very careful. I wouldn't think an organization of this size would need to resort to such dishonest practices but it seems they do!

I have had great success with Weight Watchers in the past and left the program because I was good with where I was. I rejoined this last December with the new Freestyle program. It sounded like it might work so I gave it a try. Long story short, I canceled my 6 month plan early for an additional 39.95 because I hate this program that much. I loved the old plan because I could eat what I wanted in moderation. On this plan, while hitting my point goal, I was calculating my calories and several days, I was under 1200 calories. You don't lose weight eating less than 1200 calories. In fact, your body goes into starvation mode and causes you to retain weight. I understand that you are to make choices that are from the 0 point list, however, as a busy working professional, I am unable to eat plain fish, chicken, and eggs all day. I am really disappointed because I have recommended the program to many people and will no longer do that.

I've dealt with weight issues all my life and I've been on WW on and off for over 20 years. I've always found their programs to be very workable. The new Freestyle is nothing but a modified Atkins high protein diet. You may be able to stick to it for a while but a lifestyle it isn't. (Ironic, since WW always stated that their program is a lifestyle and not a diet.) If you don't like poultry, fish and beans, you're pretty much out of luck. With only 23 points a day for other types of foods you'll run out of points early in the day, feel like a failure and binge on everything in sight. You're really much better off with one of the free apps like Spark People or My Fitness Pal where you just count calories and can eat what you want within the constraints of 1200-1500 calories per day. I'm done for good with Weight Watchers.

Danielle with Weight Watchers Resolutiom Team is the best. I’m giving the Freestyle plan a little more time and looking forward to continued success with Weight Watchers.

My mother and I joined Weight Watchers together over a year ago. We have both successfully lost weight and have enjoyed the program immensely. Our favorite part about the WW experience was the flexibility and not feeling like we were on a "diet". That has all changed with Freestyle. It has significantly reduced our options, taken away our choices and now we feel like we are on a restricted diet that we can no longer maintain. If you cannot eat or do not like the new zero points foods you are out of luck. My daily points are now so low that I can no longer enjoy the foods I like while losing weight. Unlike Oprah, we do not like this new program. What were they thinking??? To us, this new program does not align with what WW's is all about. Or at least what it used to be all about. What was once a 5 star program with Smart Points is now 1 star. Most likely we will end up leaving WW as it no longer works for us and we are not happy about it.

What a HUGE negative the surprise Freestyle program is for me - I joined and have stuck with WW because of the sense of self-control, discipline and power it gave me over my eating habits, combined with a healthy, balanced diet. The Freestyle program is a change I didn't ask for, came as a surprise and undermines the entire sense of control and self-discipline I had on the original program. In addition to taking away 7 points per day, it promotes a cheater's mentality of "ooh, free food" - that's the Opposite of what I had learned and benefited from in the original WW program.

I am a lifetime member since 2003 having lost 42 pounds and finally finding a program that worked. Through the years I had mastered the original smart points program and never missed an opportunity to share my positive experience with anyone who asked. When freestyle was introduced I had serious reservations which I expressed at the meeting only to be asked to just try it. After my first week, I did lose but was already feeling I satisfied with all the free proteins. Common sense told me as an overeater that nothing is FREE. I felt hunger for the first time as a weight watcher. I don't regularly eat beans or legumes for dietary reasons and I ate so many eggs and chicken breasts that the mere thought of them made me nauseous. For the first time in 15 years, I am seriously thinking of moving on.

I was contacted by Weight Watchers and my credit card was refunded for the charge. This is further evidence that making your voice heard counts.

I must be a slim exception to the other comments here. I enjoy the new program and the zero points not free points. I don't feel hungry whatsoever, it is a better program for me. Seeing a lot of complaints that they cannot eat the 0 points, that's why Weight Watcher gives you the freedom to choose other things that you can eat. And no I am not a Weight Watcher employee I am a member.

I joined WW on July 15, 2017 and on December 22, 2017 I had lost 95 pounds. I was very very strict and followed all the plan to letter. Once Freestyle started and tracking changed I have failed. I gained 5 pounds and struggle to work the plan with the new rules. I would like the option to use the old plan without having to track manually. Is this possible. The leaders at our meetings do not have answers and are not supportive of any negatives on Freestyle conversations. They are a big disappointment to many of us in the room. I am considering quitting WW because of the lack of support. The old program worked and I would like to be on it again.

Personally I liked the Weight Watchers product but eventually decided that it cost too much for what it did. I tried to cancel my account 5 times and each time it wasn't actually cancelled and I received "cancelation fees". I finally was able to get them to refund some of my money but it won't be coming through for 7-10 business days. It was a huge waste of my time and I'm not getting all of my money back... Also if you cancel keep your cancelation number. My account randomly started up and started charging me again and then I asked for my money to be refunded they told me because I couldn't remember my cancelation number from six months ago they wouldn't refund my money.

Re-joined Weight Watchers after having some success with Smart Points a while back. Now on the Freestyle program which is anything but free! The program boasts that all new zero point foods were added but in reality, you lose daily points. Those points used to be yours to use however you liked. Now, it seems if you eat anything that isn't zero points, the point values are very high. It's a high protein, low carb diet and I know that's not for me. Since I signed up for the 6 month commitment, I either have to stick with it or pay $40 to cancel early (I signed up two days ago so 2 days will cost me $40?!?). Weight Watchers, you should either let customers choose to stay on Smart Points or allow us to cancel with less than 2 weeks in without penalty when we discover the new program isn't for us.

I have been an on again off again member with WW since I was diagnosed with Diabetes at the age of 12. The program back in 2003 really didn't work for me and I quit, it had you paying points for fruits and veggies and taught me nothing about being healthy. Then comes along the Smart Points and IT CHANGED MY LIFE. It was the holy grail for me. I lost 30 lbs and was half way to my goal. It was teaching me to make better choices and focus more on fruits and veggies and protein if I wanted to stay within my goal.

Danielle was so wonderful and sweet and resolved the problem. She renewed my faith in WW. Thank you Danielle!

I joined Weight Watchers online only back in March 2017. Since that time I have lost 75 lb on a plan that really worked for me! I could eat a variety of foods and never felt restricted. Then along came Freestyle and everything has changed. I have digestive issues & IBS - this prevents me from eating a lot of the free foods (especially beans) that are on the program. I firmly believe what my nutritionist told me - "everything in moderation", but this plan stresses high protein, low carbs. I'm concerned about its effect long-term. Been trying to follow since its inception 1 month ago, and have really been struggling.

I joined WW in 2017, originally just for 3 months, and lost over 45 pounds EASILY all while eating a wide variety of healthy foods and some treats in moderation. I had just turned 50, developed some weight-based health issues & went kicking & screaming into WW out of necessity - only to find it was the best thing that could have happened to me and the most natural, easy change I have ever made. It was so wonderful that my husband joined with me, and we both renewed our memberships and extended to six more months, and I was a cheerleader for WW and encouraged several of my friends to enroll too.

I was subscribed to Weight Watchers and using their Smart points plan. It worked beautifully, best plan they had offered and it made sense. Then Freestyle program rolled in, very disappointing I started to gain weight. It does not work for people that their job and life does not allow time for you to sit and eat until you are just satisfied or for stress eaters. Measuring your meals, especially protein and planning ahead and set a limit in how much you can eat is a lot more helpful to lose weight. If we were all so capable of eating until you are just satisfied we would not be in the need of joining Weight Watchers or for that matter any other plan. Just cancelled my subscription and going to count calories in my Fitness Pal that is free! VERY disappointed!

I had a wonderful experience with Weight Watchers over the summer. I lost 11 pounds and got more fit. I took a break - maintaining my weight - and rejoined right after Christmas. I was stunned by the new point system. The new Freestyle program does NOT work for anyone who has a varied lifestyle and social commitments. I can't function on beans and skinless chicken. I managed very well on the former program and never really felt like I was sacrificing. I always had those extra points to use with discretion. I am a business leader and I can tell you the answer - give members both options. You will get back some people you lost, and show your customers that you above all listen and understand "one size doesn't fit all."

I am not happy with the new freestyle program. Very strict. I have eggs and chicken coming out of my ears. This is how I see it; if you don't eat chicken, eggs or fish every day the 23 points are not enough to carry you through the day. I loved the Smartpoint program and I enjoyed eating because I can spread out my points a lot better. Chicken and fish were very low in points to begin with and I don't eat beans often. I dislike fish so this program is not exciting as the former.

I started weight watchers in August 2017. I never felt like I was dieting and my fear of food was gone. The minute I lost my fear I lost weight. I never felt hungry, deprived and going out was easy. I was a huge cheerleader for Weight Watchers. The fact that pasta, bread, and snacks were allowed I lost 28 lbs. Now I'm in limbo, I hate eating again and not losing weight. I follow many of the bloggers who tested this freestyle plan before us, and I don't know if you didn't do a big enough test market... but looking at their plated meals is gross. Just because it's 0 points... no thank you. I feel restricted, like I'm on a terrible diet and not happy. At one point before the change I was so positive and felt like the old plan was so amazing I wanted to work for weight watchers. If there is a way to let people choose a plan PLEASE??? Let us. Freestyle sucks.

I have been a WW member with great success over my lifetime. Love my leader and recently lost 55 lbs and back to Lifetime. I do not like Freestyle at all. Way too restrictive and the lower points is awful. I agree with all of the negative comments above. How much eggs, chicken and turkey can you eat? No freedom at all for anything good like you used to have. I actually haven't gone since I tried the first week with no success. Very disappointing. Thank you.

I am reviewing the new freestyle plan. I did great on Smart Points, but now I absolutely am against freestyle. It has not helped, I feel hungry all the time, and forced to eat their foods, and have lost the joy of the program completely. I have chatted with folks from WW 3 times about this displeasure, and sent one feedback note, but no one has ever tried to help. I want to go back to the old system, or try something else. It is sad, because the old system was the best thing I had ever tried, and it worked like a charm. Is there anything else I can do besides freestyle?

Every person who is somehow involved in the WW billing system should get fired immediately. Every time I try to sign up for a membership, my card gets charged like 20 times and the account is still not working after. These people are the biggest losers I had ever contact with.

Weight Watchers has done wonders for both my wife and myself. We have tried several other weight loss programs with next to no luck but WW seemed to work well for us based on the fact that it taught us portion control and instilled in us a lifestyle change. This was key for our weight loss. The first time we joined Weight Watchers (2009) we lost 70 lbs collectively, fell off the bandwagon and we rejoined October 2017 and have since collectively lost 28 lbs. Based solely on this information I would have given 5 stars. Here is why I only gave 1 star: The new freestyle program does not work for us. As opposed to the old program we are hungry ALL of the time and we find ourselves snacking throughout the day. Neither of us like eggs and can't eat fish. We are so sick of chicken. I can hardly get it down and that really just leaves us with turkey and beans (and a few other things).

I am an online only subscriber as of mid October. As an over 65 woman, I have dieted off and on most of my adult life. I have been successful on Metabolic, another just like it that became Nutrisystem, done Paleo, tried Mediterranean, no counting, but a fixed menu with chickpea salads every other day for lunch. After successfully losing, life happens and the weight yoyo cycle starts again. I heard so much good about smart points. No real deprivation, no crazy foods, living normally, but learning portion control. I could have oatmeal, some nuts and oils as needed for health, but not be punished. Protein in moderation with an emphasis on fruit and vegetables. This was working with a successful loss of almost 20 pounds to my 30 goal. I have food allergies and sensitivities. This results in IBS and then I must be gentle to my gut. Also, with certain meds, foods are restricted.

I joined Weight Watchers last summer and was able to lose 20 lbs, on the 30 point a day system, when I was on that program, I was actually told at the meetings, that you HAD to eat all 30 points or you could gain weight. Now with the "freestyle program" my points are 23 per day, assuming that I am eating eggs, lentils and chicken all day every day. This program is very restrictive and I am feeling hungry all the time. I work a full time job and am a grandmother of 2, I try and prepare my food ahead of time, which I did with the 30 point program as well, but the points are too low. If Weight Watchers refuses to let customers do the either or method, then I am just going to count all my food up to 30 points. Not happy this was changed, tired of feeling hungry.

I been with W.W. for a while now which is fine for me but to try to contact their Billing dept. is a total nightmare! I bought the 3 month plan not to have another monthly charge by the end of the same month! I tried their 24/7. Called the customer service and left messages and still not response nor help! I am really disappointed in this company... Instead of paying Oprah to do the commercials why not hire more people for your customer service?

I had reached and maintained goal for over a year on SmartPoints. The old Points+ system allowed too much sugar and cost you points for veggies and fruit. After the first five pounds, it didn't work for me. Later on I tried again, and WW had introduced SmartPoints. What a difference. The SP system allowed less sugar (but not none) and took away the points for veggies and fruit. It still allowed for portion control. I lost 35 pounds and became lifetime. I was successful; I had a portion-controlled lifestyle eating plan that was satisfying, not a diet, and I felt I was set for the rest of my life. I still went to meetings for the motivation and camaraderie.

I have always told people the best program out there is Weight Watchers. It teaches portion control and shows you can eat what you like but still lose weight and make choices for yourself. I Have lost 45 pounds and was happy. I was not a big fan of Smart Points as found when you have zero point foods you don’t lose and it started forcing you to eat less carbs by attaching high points. I mean I couldn’t even drink orange juice without giving up a ton of points. That being said I still lost weight although I was hungry most of the time. Now they have Freestyle which is awful. It is a low carb program. I was on it for 2 weeks and felt like I was starving. I didn’t lose weight and now am off of it as I felt unwell. They are going against the very foundation they built the company on. There is no freedom as you are forced to eat foods that are zero points.

I have to start with saying that I have been on Weight Watchers through various incarnations. PointsPlus was by far my most successful followed by SmartPoints. That being said, I have been nothing but frustrated by Freestyle. This new plan reminds me of Flex/Core. That was when I stepped away from WW. I find this new plan too restrictive and makes the assumption that everyone has time to meal prep for days ahead. I have 3 kids in 3 schools, after school activities, a husband who is on an opposite shift and I also work full time. Meal prepping for me is unreasonable at this stage in my life.

I returned to WW after previously being successful. Six years ago I was on program and succeeding however had an accident and broke my tibia and things went downhill from there. I am back as I know the program works and I need to be accountable for my actions and every one piece of food I put in my mouth. WW allows me to be flexible but stay on track! I use online support as well as meetings. I find weighing in at a meeting works best for me as I see it as a weekly check in however the online support during the week is just what I need to stay positive and motivated.

I joined Weight Watchers in October. I had previously been on the program and knew that it works if you apply yourself. I had lost more than 26 pounds, averaging 2 pounds a week. The program was working and did not feel like a diet at all. I was able to enjoy the foods I love in controlled amounts and lose weight. The plan abruptly changes to Freestyle and this is a strict diet. Everyone knows eating a diet of skinless chicken breast, fish and veggies will help with weight loss, but not being given a choice by lowering the daily point allowance is too restrictive. It will also makes maintenance an impossible job. I am paying for this plan and should be given a choice in the plan I choose to follow.

I prefer the old Weight Watchers program over the new one. I'll explain. On the old program you could eat what you wanted, but in limited quantities; you were encouraged to eat fruit and vegetables (which I did daily), however; on the new program, you MUST eat lots fruits, lean meats, and vegetables in order to have any sense of hunger relieved. To me, this is not a lifestyle, rather a diet. I did very well on the last program and I wish I was given a choice between the two programs. I understand that you can roll over points, a lot of free points, based on science, etc., but I know what works for me and my lifestyle. I have lost 71 pounds so far. (30 lbs on my own and 40 lbs on WW). I have tried different "diets" and I can tell you from my experience it's a lifestyle that works, not a diet for the duration. For me something making you to eat certain foods is not successful. Even with all the "free foods".

I am so disappointed in Weight Watchers. I joined in September and lost 27 pounds and have had so much success with SmartPoints. Not just as a weight loss program but as a way of life. It felt so easy. Then, here comes freestyle... worst program ever! I'm sure it's wonderful for people who eat the 0 point foods, I don't! For me all that happened was I lost 7 points a day and the motivation to continue because I keep having health problems from not eating enough. I can't understand why we weren't given the option to stick with what we were doing. AND to introduce the new program right at the holidays! Come on guys, think a little.

I joined Weight Watchers on Oct 23. I was loving the program, was successful, and happy. Asked for lots of cooking items for Christmas. Found lots of motivation and purpose in life - great experience. Freestyle was then introduced, and I was excited and confident. Until day 2, when I was hungry, had a headache, was constipated, nauseous, and low energy. Continued day 3-14, all of those symptoms. Research online shows that’s a common constellation of problems with too much protein and not enough fat.

Weight Watchers is the only program I've successfully lost weight and kept it off. It's not a diet. They help you live a better and healthier life. I joined the meetings program in May 2015 and hit lifetime in April 2017. I plan to continue with this program in order to maintain the 25lb weight loss I've attained. I would recommend this to any friend that wants to lose and maintain weight loss.

We have a great coach at our meetings!! She encourages us to do our best. I truly enjoy our meetings every Saturday morning. I'm losing weight & feeling optimistic about my health & future. My blood pressure is still running high but I'm hoping by losing more weight that will get better.

Bait and switch. I sign up with the program 3 month subscription that includes a start up kit. I receive an email confirmation that my start up kit will arrive in 10-14 days. A month later no kit. I send an email wondering where it is. I get a response saying because I live in AZ I am not eligible. Really?! Totally disappointing.

As a wife, mother of 2, graduate student, full-time employee, and vegetarian, I was looking for a plan flexible enough to fit my lifestyle and Weight Watchers was that plan. I’ve had a number of struggles, but in the meeting room, I am never judged. My group is always supportive of me, which keeps me from quitting. This is truly THE BEST program I have ever done and I look forward to meeting my goals and becoming a Lifetime member in the future!!!

While very handy, the app does not work all the time. It frequently is not available which is not helpful at all. Often things don’t work when you click to use a feature, saying you have applied too many filters when not have been used.

I have been very happy with the program. I was unable to lose any weight with simple calorie counting. Now on Weight Watchers, I am watching the weight fall right off. I find that being accountable by going to meetings and tracking everything, including zero points foods, is the way to success for me. Absolutely amazing. My only hope is that you start a program for teens. My daughter is almost 14 and has struggled with her weight her entire life. I believe that if she could connect with other teens at meetings and online with WW connect, she could also be inspired to make healthier choices.

The new program is easier to follow! I like that it focuses more on healthy eating - not just on keeping track of points! The only downfall (& it might change now), grocery stores near us only carry the frozen meals - they used to carry snacks.

Needed help with app. I was prepared to have the usual, frustrating, difficult, and no answer to my problem. However, my experience was phenomenal. Cyndell was kind, patient, and successful in helping me. I have never received such good help from a telephone request. She is a special person. My gratitude is unmeasurable.

Weight Watchers gives you more than weight loss, it gives you your life back, your self esteem back, your control back. These days we all seem so out of control but it's only a matter of getting introduced to the program. It has all the things I love, 1)Weight Loss, I'm at 1/2 pound a week for 32 weeks so far. 2) Control of my life, 3) for the first time in a long time my stomach tells me when it's time to eat, I just don't keep feeding it when I'm full. I could go on, but I'm in love. Still getting my head around the FreeStyle but I'm sure it will work. I just keep counting points.

About five years ago, I lost 25 lbs on Weight Watchers. I have maintained that loss pretty well, but I gained about 5 lbs this fall, and wanted to stop the upward trend. I decided to return to Weight Watchers... I really like the Freestyle Program. It makes tracking easier... I'm heading in the right direction and I am never hungry!!!

WW online needs a tutorial for new customers. As it stands now, a new user has no idea what to do with the app other than maybe track their meals. I’ve learned most of what I know from other users who have figured things out. I had to use the help chat just yesterday because I had “saved” a couple of meals & had no idea where to find after I saved them. WW break down & send online customers some literature on the program too.

I have lost almost 12 pounds in 5 weeks. At times it has been a struggle but I am trying very hard to stay within my daily points. Sometimes it is hard to find points on foods when you eat out because the range for a particular food is so broad. For example, I typed in turkey burger restaurant and the points went from 6 up to 25+. Even though I asked the waitress what was on the burger I still couldn’t find anything comparable.

The updates to the Weight Watchers program have been game changers for me. The focus on zero point foods with protein as well as zero point fruits and vegetables has resulted in much more healthy eating habits for me and my family. I wish I had started back sooner. Freestyle rocks.

I have really enjoyed using Weight Watchers for my losing weight journey. After I stopped smoking and gained weight, this has really helped me get back on track. Wonderful program and easy to use and follow! Strongly recommend to friends and family!

I have some difficulty with the oversees customer service. The answers are not consistent and they certainly are not WW program participants. It is just a cost saving measures. This aspect is very disappointing. It is easier to relate to people who have gone through the program.

I am new to Weight Watchers and a month into the program your program changed. Although it sounds good not to have to count so many items, it lulls you into a false sense of what you can eat and how much. I am unable to walk very much, so activity levels are low so calories burned is a bottom line. Eating beans to your stomach's content is not good for losing weight or my diabetes. It was suggested to weigh all my food again, but if it's zero points, how do you know what is a healthy portion of chicken or turkey breast? I'm just feeling a little frustrated. I would love too see an additional level to WW which includes more help with folks who are diabetic.

So far I have been doing Weight Watchers for 2.5 months now and I love it. The app makes it so easy to track. I love the snacks that we can buy at the Weight Watchers meetings. They help me stay on track during the week.

My heart went thru so much as a kid with cancer, it did not need to go thru so much as an overweight adult. Extra weight did not help when I went into AFIB, almost causing a stroke. Weight Watchers saved my life and saved my Hubby from being a widower and my Boys motherless.

This program and the always improving technology tools have made my weight loss journey so much less stressful. As a fitness instructor I have learned the hard way, that it's 80% nutrition, 10% perspiration, and 10% inspiration. This program addresses and supports all three. Dieting, completely depriving myself, and no accountability has kept me from my goals. This program not only has helped me set new goals but gave me the tools to find success.

I joined WW originally in 2015 and lost 35 pounds after having my first son. I then got pregnant with my 2nd and now I’m back to lose 40 pounds. I am not going to lie— I feel very restricted and frustrated with Freestyle. I’m already tired of eating eggs and chicken since those are the zero point foods I eat the most. I have 2 young kids and I don’t have time to cook these meals and I feel like I’m going to fail because all of my easy meal plans before are too many points now that I lost points. Please please please consider letting people have the option for Smart Points. I was around when Points Plus switched to Smart Points and I was more than ok with that. This is just too much and too restrictive. It’s not something I can keep up in the long term.

I have been so pleased with the all of the meetings I have been to. I normally go to the same meeting, but occasionally go to others, they are all wonderful. I have made friends at the meetings and the events. The leaders make it easy to talk together, compare problems and solutions. I feel well supported! I also love how easy the program is to follow! So much different than when I joined Weight Watchers 30 years ago! The phone app, the way points are counted, not having to count what we drink, what doesn't count if we don't want to.

Since writing this review, I’ve had a bit more time to adjust to the new program. So far no gain, so for that I am happy. I still stand by my request for WW to offer plan options. I worry that this new plan will lead to discouraged clients if they have a couple bad days. It’s so easy to go over if you eat outside the zero points foods.

When I began on the program in October 2017. I was finally to the point I wanted to make a real change; I had been going to a weight loss clinic for diet pills but wanted something that wasn’t a get skinny quick scheme. I loved hearing success stories online and finally joined. It was instant love. I could eat what I wanted to but I was being taught self control over foods and accountability. I was losing weight and recommending the program to everyone who would listen.

I joined to feel more in control of my eating and to focus on eating in a healthier way. I think Weight Watchers has helped me be successful with these by encouraging healthier choices that also stabilize my hunger and help me feel more in control. I am relatively new to the program and still learning how to make choices that will help me more with weight loss, but I feel I am off to a great start.

Easy to understand and use even if the first week is rough to stick to. It helps you control portions and watch what you eat. The nice part is you can still feel full just with healthier options. I did enjoy smart points over freestyle though.

Hi. I started WW in October 2017. I lost 8 lbs in one month. I’m happy about that. Tracking on my app was easy. However, I’m struggling with the new plan. I will continue to weight in etc. Perhaps I need more WW community support. I feel I’ve gained weight. I weigh in tomorrow morning. Holiday season is tricky while trying to eat within point range. Members should have a choice between the previous plan and current plan. I know a couple of women who are unhappy with new plan. Suggestion: allow members to have a choice of plan right for them. Thank you.

I was feeling quite great until this new program came along. I like what I originally signed up for. I lost more than I thought in just a couple of months. This new freestyle thing with more zero point foods seems like a trick to get people to overeat...

I was a WW member almost 20 years ago and lost 98 pounds. A career, marriage, and two kids later, I’m back. My husband is with me. The app makes it easy for us to stay on track wherever we go. We are both losing consistently, and still enjoying life. This is a program you really can follow forever.

I have tried WW a couple of times, with success. Of course I backpedaled and quit WW!? I'm back and back for life!! I started this time 7 weeks ago and thus far have lost 21.6 pounds! I am very proud of myself. WW is about learning a lifestyle. Learning how to eat the healthy way in tandem with exercise. I personally haven't smiled as much as I have since I restarted my journey. Kudos to WW.

I had done this form of diet 5 years ago but what I hated it then was tracking the meals every single time. This time, the meal tracking is so much easier. The app is great and easy to follow. It has helped me to stay in track with the program. And now the FREESTYLE program is so satisfying, more meals to eat with zero points - and I can eat as much chicken breasts or seafood as I wish! What I don't like is I don't know how to bring up the meals that I have marked as FAVORITE on my mobile device. Once I mark a meal as favorite, then I don't know where I can find such meals for easy reference on my phone. Maybe one improvement is to find the favorites easier.

I love that Weight Watchers changes the plan & rolls out the new & improved version a couple of weeks before the new year. I always need a boost to weather the challenges of the holidays. The new plan delivers! Freestyle has given me the flexibility to enjoy a homemade treat at work & eat a decent light dinner using mostly zero point foods. Expanding the list of zero point foods to include some favorites like non fat plain yogurt & chicken turns out to be brilliant!

I was losing weight steadily and at a good pace with the old program. Ever since the new one, I'm stalling/plateauing. I'm quickly considering not keeping the membership. It's very frustrating to have felt so much progress, and have that change when things are supposed to be easier.

I was a WW member years ago and lost 60 pounds. I have gained about 20 pounds back over the past 1-2 years because of an injury and now am back to lose them for good. Being accountable for weigh ins is very important to me and helps me to make good choices. The tracking is a lot easier now than it was back then and with the online tools, there are great ways to connect with other members and find good recipes and tips. I like the encouragement of meeting small milestones on my weight loss journey and really enjoy my meeting leader's Facebook group. I know WW works.

I have been doing weight watchers for 2 months and have had great success. I especially love the new FreeStyle program, it's the best! I have lost eight pounds and feel so much better. It's all about relearning what a portion is and knowing that I can have what I want, but I just need to make sure the portion is appropriate.

Not sure I like the new Weight Watchers with more zero point food and less daily points. I think it is a racket. I think it is a way to sell more cookbooks. However, I do see the other side that individuals will like more zero food options. I know for me I lost weight initially only 10lbs and then nothing more which is frustrating when you need to lose way more to reach the BMI that I am supposed to be at.

I love Weight Watchers and all the support on connect!!! I love be going to meetings and my leader!!! I have had success on the last three weeks and can’t wait to see what happens!!! I am very grateful for this program and the joy it brings!!!

I wish WW would connect themselves to or create their own delivery meal plan such as Blue Apron, Home Chef or others. I love my Home Chef because I do not like to shop, but the meals are hard to work into the WW plan. Planning meals is half the battle and having the meals delivered keeps me out of the grocery store.

I love going to my meetings first thing on Saturday morning. Angie keeps everything interesting and relevant. Most of the time I swear it's like she was following me around all week and knew exactly what I was doing. It sets me up for my weekend and keeps me on track, especially when weekends seem to be the hardest to control those urges.

I was on the old program for 4 months and lost 22 lbs and was loving it. I absolutely HATE the new program. You gave me white meat chicken and turkey which I don't eat and took 7 points away from me. 7 points is the equivalent of a whole MEAL! Now everyday I face disappointment as I can't meet my goal and I am feeling awful every night and so I am giving up in discouragement, which is horrible. Please give us the option of selecting which program to use and have the app allow us to track properly. Otherwise, I will quit as feeling bad every night doesn't work for me.

I felt lost until the END of my first meeting. The website said come half hour early so I did but then ushered me out And told me I had to wait. And so I waited a really long time. It felt like it was kind of a waste of time for me. During the meeting I didn’t know some terminology and what was going on. I didn’t know about my monthly pass. It made me nervous standing in line because I didn’t know quite how it worked or if I was official. Because I had done the online plus and a meeting. I strongly suggest that the introduction to Weight Watchers happens before the meeting begins like the website says because otherwise you feel very insecure going into the meeting and really not knowing at all of what’s going on. I felt more relaxed after had conversation with leader about how it all works. I rocked my first week down 10.6 lbs.

I needed to lose weight after my 3rd child, so in 2006 I finally decided to step up. My mom was on WW and had lost 80 lbs. so she sent me the supplies to start myself. I lost 60 lbs. in 9 months with WW and Leslie Sansone's DVD's, flash forward to 2016. I got out of the Army in Sept of 2016 after almost 10 years of service, and because of medication I was on, I had gained over 60 pounds in a year. I decided that I would try WW again. I am strictly using the app and Leslie Sansone's "Walk away the pounds", both I will swear by and recommend to everyone. I weighed in on 23 Oct 2017 at 260 pounds. I am currently 247 pounds. WW is definitely a life changing program, not a diet. In fact my mom has lost over 70 lbs. on another program but is switching back to WW for maintenance. WE LOVE WEIGHT WATCHERS!!

I find everyone at my Weight Watchers extremely knowledgeable and helpful explaining the old and new program. The meetings are great because the leader as well as the other members give us tips as to foods that give us complete and healthy foods, and also satisfying.

I started in mid October 2017 with SmartPoints plan and lost 28+ pounds! With freestyle I feel like I am on a diet and previously I did not. I also feel penalized for meat/food choices in new zero point foods -- this is a new feeling. I have had such success with smartpoints so am willing to give freestyle my all.

All in all the app is good. I am a loyal Android user and it bothers me immensely that Apple users get all the perks! I cannot sync my watch and I cannot do a lot of things on the app itself. I had to purchase a Fitbit to sync for activity points, an unnecessary purchase since I own a smart watch! The price is a bit steep as well!

I was doing great and having a lot of success until Freestyle. I wish we could choose which plan to follow. Freestyle seems to force you to eat certain foods that you may not like. Being restricted is masked by saying that you have "freedom" and can eat what you want. But really, your choices are now much more limited.

I joined WW one week before the switch to Freeform. I had a great week and thought it was something that could really work with my very busy lifestyle. The switch to freeform has resulted in a much less successful week for me and requires more prep time that I do not have time for. I would love an option on the app to return to the old plan.

Great success with Weight Watchers over the past few years - have been on and off; however am glad to continue with the newest program with my family involved too. The app is really helping me this time as well. One instance of poor customer service on one occasion, with a discrepancy with location and time for one meeting time. Person on the phone was rude and unhelpful; however leaders and participants during meetings have been excellent.

I had resolved to do something. I HAD to do something! I have always be “big” but the combination of knee surgery and quitting smoking (Yay me!) had helped me get to the point where I didn’t want to do anything physically and just buying larger clothes made me feel even worse... I have to add that I am definitely what some might call Thrifty.... Since my Employer offers a discount on the Weight Watchers program I figured I could try the online program for 3 months. Who knew that what I really needed was the structure that Weight Watchers provides? After the first 3 months, I had lost 27 pounds! After the next 3, I lost another 20 for a total of 47 pounds! My interim goal is to be under 200 and I am looking at a scale that Now reads 208 instead of 255... AND I have a plan! With Weight Watchers, I can (and am!) doing this!

I am very displeased with the change to Freestyle from SmartPoints. One of the things I loved about WW was that everything could be on plan. It’s become more restrictive and now feels like any other diet. I will be leaving WW once my last paid month is up.

I believe we have an awesome leader named Kelli **. Last week 76 members came to her meeting. To have a following like that she must be doing something right, especially at this time of year. I love the new program. Great options.

Since the new Freestyle Program has started I have had nothing but problems with my points. I’ve been online with Customer Support and talked to them on the phone. They can’t seem to fix it. When I started out on Fri Dec 8 I had 23 points and 25 remaining weekly points. Now I have 35 remaining points for Fri. Dec 15.

I can't express enough how grateful I am for Weight Watchers. I have tried just about every diet out there: Jenny Craig, Nutrisystem, Atkins, etc., and WW is the only one that wasn't a "diet" and actually taught me how to eat in a fun and simple way. I lost about 52 pounds my first year (2015). Although I have struggled to lose the additional 18 pounds that I want to lose, I have at least been able to maintain my loss by sticking with Weight Watchers. And now with Freestyle just rolling out, I'm feeling a renewed sense of motivation and control. I feel that 2018 will be the year I make goal and Lifetime! Thank you so much Weight Watchers!

I first of all wanna give my leader Erica a star 5. She is a very motivational lady and is very knowledgeable. I really enjoy the group meetings! I have a lot of weight to lose because I started At 470 lbs. The reason for giving only 4 stars is because when I arrived at the meeting the first week there wasn't a scale available at meeting to weigh me!!! It was very embarrassing (I had a doctor weight I could go by) and I was told it would be there the next meeting and again it wasn't so I had to do a no weigh in pass. Thankfully till 3rd week it was there. If I hadn't been so determined to lose this weight I wouldn't have been back the third week!! Cause I went home and cried!! But then they did refund me those weeks which I'm thankful for!! I'm loving this freestyle program!!! It rocks! I lost 6.8lbs this week!

Diet not working. New plan with chicken and seafood I do not like so do not like eggs either. Am trying On the plan. Please stop charging credit card way too early before it is due. Thank you. A number of people complain about this issue because it is around holidays. Also ms Terri Springfield PA Weight Watchers meeting speaker is awesome. She is amazing and her classes are all packed on Saturday mornings.

I have lost weight twice before this, once by following the blood type diet and once by following a strict, low calorie diet. I lost 30 lbs with both of these, but the regimes were too challenging to continue forever. As soon as life threw me a curveball, I fell off the wagon because I couldn't concentrate on my diet and the life crisis at the same time. I have gained most of my weight back, and it's time to try again.

My wife and I started using the app right before Thanksgiving this year. My background is I weighed 306 in 2008. At that time I used a program that really worked well. It was pre-made meals for every day but was expensive. It allowed me to change my eating habits and I lowered my body weight to around 215. I have floated around that number until this year. When I weighed myself for Weight Watchers I weighed 221, which is pretty normal for me. For me the winter months are the hardest. In Minnesota we are stuck inside and essentially I want to eat and sleep. To avoid that typical progression we felt WW was a good, inexpensive option to manage what we are eating.

I've been on the Weight Watchers program for about a month and have consistently lost weight while following. However, with the new freestyle program, for the first time, I feel like I'm dieting and I'm hungry all of the time. I know the thought process being the freestyle program - it's meant to encourage healthier eating, but if we all ate chicken, eggs and veggies all the time, we wouldn't need to be on Weight Watchers. I think the older program helped me feel like I could actually have a life and enjoy food while making better choices, now I feel like there is no flexibility on the freestyle program.

The only thing I'd change is allowing additional days in a week to weigh in or more times in that one day. I'm in a position where I'm in meetings a lot and can't step out to go weigh in but if they were early morning or late evening (on the way in or out of work) that would be more convenient for me.

Weight watchers personally responded to me and my concerns and refunded my cancellation fee which I thought was very nice and I did not expect. I am hoping they will give the option of keeping the old plan in the future... before these changes it was an awesome and realistic weight loss plan!

Not overly impressed with the folks at C.S. Extremely difficult to understand and they sound like they are reading format. My last 2 phone calls were like that. Actually, I had to call for a 2nd time, a couple of days later as I didn't understand the 1st agent.

I am 59 years old and have been in and out of a revolving door I created for myself with Weight Watchers since 1980. I achieved my goal weight and then some. Due to some stressful situations in life I stop attending meetings and did not complete the maintenance plan. I gained the weight I lost back and a number of extra pounds. That revolving door opened and I have been in and out of it for a number of years, never finding time for me but, always there for everyone else. Well I am back with a new attitude and a promise to make time for me and do this. I have not seen a hundred and anything pounds for over 10 years. I weighed in at 212.4 and a week later I weighed in at 208.4. Four pounds down. The journey continues for a positive change in my health and away from the blood pressure pills.

I love Weight Watchers, however we only have a option of 2 meetings, which doesn't leave you much wiggle room. One meeting is a half hour or over travel time and the other schedule doesn't work with mine. I know that I need the meeting to succeed and have failed without it.

This is my 3rd time starting WW (and hopefully my last)! I truly love WW, sure it can be tough tracking everything but when you do... you lose! It's as simple as that! I remember someone saying in a meeting "you only have to track if you want to lose" SO True!! I joined on 10/08/17 and have lost 17lbs, I am much happier with myself and have more confidence. I would and will highly recommend WW to anyone I meet!

I have only been doing Weight Watchers for 2 months, however I have already lost 14.4 pounds!!! It has helped me change my habits and way of thinking in regards to food. I like having the freedom of points with choosing what I eat every day. I plan to get to my goal weight, only 31 more pounds to go. If I can do it so can you.

I think the biggest part of the journey is feeling like I’m a part of others. It’s not just about me and my numbers. We share stories and discuss options to assist with everyone’s anxiety. Everyone says hello and remember each other.

I’m looking forward to using the new program but I would like it better if I could attend meetings instead of doing the online one. I’m in Mazatlan Mexico for the next 3.5 months then I’ll be able to go to my Monday night meetings.

I am a lifetime member from 1980. I've tried to come back to WW many times but never had the firm commitment. I have it now that I've been diagnosed with diabetes. Therefore, I am motivated to lose the weight and hopefully change this disease process. My leader, Sherry, is awesome and very helpful.

This is my third time joining WW over the past 30 years. Each of the first two times it was my own lack of confidence, conviction and dedication to following the program that led to not meeting any goals, and in reality not losing any recordable amount of weight at all. This time I am now in my fourth week of the program and I have lost 7.6 lbs. I am a different person now than I was even 5 years ago. I am more confident and accomplished in my personal and professional life. I credit my success thus far with my current happy state of life, which has placed me in a different mindset than I was in the past.

I love the program, but I feel like the food library is very limited and it is often difficult to find points values for foods unless they come out of a package or from a restaurant. I would love if the library was like the “lose it” app. They have just about everything in theirs!

Having successfully lost 50lbs in 2010, I maintained my weight for several years before gaining in the past year and a half or so. I cancelled my membership in January due to the changes in the program, and difficulties with the app and the website. I rejoined on October 31 and yesterday learned they've changed the program AGAIN. The frequent program changes are difficult to confusing, make WW hard to follow, and the zero point system for certain foods, depending on what form they're eaten in, make no sense. I have friends and family members who will not use WW anymore because of the frequent changes to rules and points.

Having recently signed up for the online program after many years of being away, I am satisfied with the basic functionality of the online service but am not impressed with the Weight Watchers program itself, in comparison with the program of the past. It is simplistic in its approach but lacking in its robustness. Calculating points only with no guidance on water intake, being mindful of fruits & vegetables intake, or focusing on maximizing protein and fiber while minimizing saturated fats and carbohydrates seems narrow minded to me. Not all points are created equal; what you consume to get to those points will play a significant role in your weight loss journey and healthy lifestyle goals.

I started beginning of November. I have found our leader very supportive and full of knowledge. She is always commending us for our weight loss. Encouraging us on our weight loss journey. Great support from other members at the meetings.

I’ve been on Weight Watchers for almost 3 months now and I’ve lost more weight than I ever could imagine! A few updates I would like to see to the app is a water intake like the Fitbit app has. Also maybe a scale like Fitbit showing how much weight I’ve lost. I like to see that I’m almost at my goal. Thanks for listening WW!

This program is workings for me. I'm 65 and have arthritis so exercising at this time is not an option so Losing is a bit slower but consistently have lost. I like the point system it is easy and works. I am in charge, I like that. I need accountability so I attend weekly meeting with a friend.

I absolutely love Weight Watchers. I have lost 50 pounds in just 6 months. I have tried counting calories, and it never worked for me. I can see myself doing this for the rest of my life, and be happy doing it. Thank you Weight Watchers! You have changed my life!

This try has been better than the others, mostly because I've been chronicling my journey on Facebook. Gives me more follow-through, as local groups don't meet at times that work for me and I'd rather not have a coach. Zoom, or whatever that other online program is burned me on having a coach. I'm doing this to re-establish a healthier diet. Losing weight is a nice side benefit, but the thought of getting fatty liver issues under control is more important. Support of family has been vital, and will continue to be. I don't recall having made it a full two months on WW before. We'll see how month three goes before I know with certainty that it's helping me with healthier eating habits.

Today I rec'd my new smart point allowance with new 0 point foods. I've been on WW 3 weeks and just getting used to it and now a big change. I'm not happy and also disappointed with my results so far. I'm hungry all the time and skipping meals to say within points on the old system so 8 less points a day is not what I needed. It's noon and I have 4 points left to make it through the day which I assume won't happen. Today I'm set up for failure. Now with so many new zero point foods I may as well be on Adkins - at no cost. I would have canceled today but the cancellation charge was more than the monthly fee. Admittedly, I'm having a bad day and WW started it off on a very sour note. I hope your day is going better than mine.

I made a decision on January 2, 2017 to get back on Weight Watchers and stick with it this time and now it's Dec. 4, 2017 and I have lost 45 pounds. I am so happy with my success, but I want to lose more. I love all the changes that Weight Watchers has made. I think that Weight Watchers is the best program out there. I like doing the on-line version (3 months at a time). I love my Weight Watchers.

I have generally been an overweight person. I have fluctuated throughout my life between healthy and overweight. I have found success in weight loss by counting calories. However, I tend to get obsessed with how many calories food has and looking at that over other more healthy aspects. I eventually end up not eating enough calories and the whole process is unsustainable. I lose weight but then I gain it all back, plus more usually. This time I decided to try Weight Watchers. It does not base its program on calories. It helps me to look at foods on a scale of how healthy they are as opposed to how many calories they have. I have just started this process and it seems to be working well so far.

I was on another health and fitness plan for a year before I joined Weight Watchers again. The other plan was good but really made me feel like I was a real loser if I went off plan. Meanwhile, the coaches were all going to these conventions and sharing pictures of groups of coaches eating, drinking and being merry. That was the end all for me. I am not perfect but I work hard at trying to eat healthy but when I eat something that might not be the best choice. I certainly don't want to be shamed for it. That is why I love weight watchers!!

I think WW is a great plan. Regular food, portion control, support, all leads to a better lifestyle change. I believe it is sustainable for life. No fads, no gimmicks, just ordinary food and ordinary people changing their life for the better.

I love WW❤️. However when I joined was to get cookbook never received. No one is clear how I redeem it? Love the meet I attend in sugarland. Leader is amazing and extra funny, full of information! Would be cool if we had a day that everyone could bring their WW dish...

Started WW on October 7,2017. Best decision I have ever made for myself. You will definitely lose weight and all you have to do is eat like a normal person would that is not out of control! This is more of a portion control program. I am extremely happy with my results so far and I am sure that I will continue to be! I will always be a Weight Watcher for life!! I am a diabetic and my sugars have been in range since my second week. My A1C is 5.7. I love how I feel now!!!!

I've had success on WW with previous plans (Points Plus and Smart Points), and am hoping to have success on the new Freestyle plan. I couldn't do it without my leader and attending meetings. Meetings are like weekly group therapy where everyone in there is going or has gone through the same/similar struggles. The support from the community and the built-in accountability help to make changing your lifestyle much more successful than doing it on your own.

I began with Weight Watchers in December of 2016 because my supervisor was having such a great experience with Weight Watchers herself. I was 64 at the time and had tried to lose weight but was never very successful and could not keep the weight off after I lost it. I use the online Weight Watchers program and have lost 31 pounds and have kept it off for a year! The program is so easy to follow and I have not been hungry or "hangry" using it! That is what makes me stick to it!

Weight Watchers is the only weight loss strategy that consistently works for me. It is sustainable and healthy, doesn't make me buy processed, expensive food, and teaches how to eat in real-life situations. I have done meetings in person and online coaching and both are phenomenal!

As a whole, I love Weight Watchers. I have been a lifetime member since 1984? I rejoined this time after gaining weight after a stroke and a back surgery. I was doing really well (God bless whomever made fruits free) then one day in class I began to express my concern about something. The instructor lit me up in front of the entire class ranting for a good 2-3 minutes. I quietly waited til the end of class and left. I have not been back since. I canceled my class subscription and am now just doing the online version, which for me is not nearly as effective. Unfortunately, due to my schedule, the class I was attending is the only one that works for me. But the program is amazing. I lost 30 lbs before I quit.

Joining WW at 18 and reaching goal weight was one of those good life decisions. Once again, I find myself returning to WW after an elevated cholesterol check due to a Paleo lifestyle. Perhaps good for some, just not a good option for my system. Since returning to WW, my cholesterol has dropped significantly. I'm back to an adjusted goal weight for my current age of 64, and I'm happy and healthy. WW works.

I started Weight Watchers because I was having a tough time losing weight. I was about ready to just give in to being unhealthy. Weight Watchers changed that. I joined Weight Watchers on March 19, 2017 and lost 35 lbs in 6.5 months. I still have 15 more pounds to lose to get to my goal weight. I really couldn't of done it without Weight Watchers. I cannot wait to get to goal and become a lifetime member. I would like to work for Weight Watchers and help others with their weight loss journey.

Weight Watchers makes it easy for anyone to lose weight. Nothing is off limits, just make sure to track everything and plan ahead. Online or meetings, whatever fits your lifestyle or budget. You will get advice and encouragement from people that are in the same boat, you will never feel alone. I started online and now I’m attending meetings.

I was billed for next month and wanted to cancel. Immediate service. Tried to join using insurance discount. Did not work and was billed usual rate. Customer Service Representative took great care and resolved the issue. It was quick and accurate.

My mother did Weight Watchers after having children and had great success, and, now that I've had a baby, I knew it was the program that would work for me to get me back into the shape I wanted to be in. So far, I'm very pleased and learned how to make better choices.

The Weight Watchers app. is a great way to keep up with your weight loss. It gives me tools to be successful at keeping my weight where I want it to be. Being able to get an idea of the points needed to eat certain foods are really helpful, when eating out especially. I would recommend it to anyone choosing to lose weight.

The program is so much better than the last time. The approach is holistic now, with attention on emotions and sleep. The food and exercise tracking is helpful and fun. Weight Watchers is a very well rounded, do-able program now. Am happy that eating is not referred to as "good and bad" anymore. Weight watchers is such a good program now that I have recommended it to friends.

I started Weight Watchers 1.5 months ago and I am down almost 20 pounds! Weight Watchers has done for me what I couldn't do for myself: showed me the way and had me stick to it! I have tried doing this on my own but my lack of knowledge and accountability let me down. The plan and the people make this work like dream! And ps. I don't go hungry.

I have always enjoyed Weight Watchers. I'm a lifetime member that fell off track. I quit smoking over two years ago and just couldn’t get a grip on doing Weight Watchers on my own anymore. I knew I had to be accounted for and to join the meetings again with my best friend. I am really enjoying the program. I know I will be successful when I put my mind to it. Thank you Weight Watchers for the inspiration.

I like the freedom of Weight Watchers. All of the other weight loss programs I have tried in my life were extremely strict and didn't allow me to live my life outside of that specific diet. Thankfully, Weight Watchers does. This diet seems extremely sustainable and easy for anybody to follow.

I joined WW in January 2015 (**) and lost 50lbs. I weighed 140. I thought I could do lifetime, not realizing I had to go to meetings, so I was disappointed. In Oct 2016 my weight went up to 146, so I joined again, online only to lose 6 lbs and decided to lose 8 more. I got down to 132.8 and then gained all that back and joined in Oct 2017 to get back down to 135. My eating habits got out of control and WW keeps me grounded. I wish I could be a lifetime member without having to first go to a bunch of meetings. I don't like having to use my phone app for connect or to see the blue dots. I wish I could do that stuff on my computer. Other than that, I really like WW, so if there is anything you can do to make me a lifetime member would be appreciated.

The meeting I have been attending is a varied group of people. They all bring their life history and experiences to the meeting. This diverse group, with a vibrant leader makes it a very welcoming and comfortable setting for us to address our challenges and successes.

I have been a member off an on for many years. When I am "on" I am feeling better than ever, confident, healthy, wonderful. When I am off (due to various reasons we all have for quitting things) I eat whatever I want, whenever I want, and I gain it all back! I made it to Lifetime years ago, then thought I had it all figured out and stopped going to meetings. Very, very slowly, I gained it all back. So, I joined again about three years ago and made it back to lifetime again! I looked even better and felt even better than the first time! The changes they had made to their program made it work even better for me. I was the same goal weight, but I wore a smaller size and felt amazing.

I am using WW online. The program itself is awesome and easy to follow. I have already seen results after just a couple of weeks. My only issue is with the app and tracking food. I have used other apps in the past like My Fitness Pal and SparkPeople and find that they are much easier to use. Their store frequently used foods more readily and are just easier to use in general.

I have joined WW for the third time, even though the first two were between children and a long time ago. It has been wonderful to have support and the program does work. We need to have rewards for those members (5% charms) for those only online too. I hope to be back to lifetime again and this time, stay there! Thanks for this great program.

I enjoy Weight Watchers because it is one of the least restrictive weight loss programs. You eat real food and you decide what foods are important to your journey. Weight Watchers definitely guides you to a healthy way of eating but also has the flexibility to enjoy life celebrations. You can treat yourself and stay on plan. Eating healthy and being healthy is the focus and not a number on the scale.

Well, have returned to Weight Watchers too many times... have been a lifetime member - the best thing I did 20+ years ago - and am really focused this enrollment. The leaders we have in Plattsburgh are most helpful, friendly and encouraging. And having subscribed to use the WW app, so, so easy to use and keeps one on track.

I love Weight Watchers because it allows me to be very flexible with my options. This is important, because I am a very social person and have to eat out an average of two days each week. It is also helpful, because I never feel deprived. I love the mobile app, with one exception. I think it would be very beneficial if you could sort the restaurant selections by points from low to high to help you make better choices. It is very time-consuming to scroll through so many entrees, sides, desserts, etc.

Weight Watchers has given me hope and shown me that baby steps add up. I’ve stopped obsessing about my body and my weight. I’ve learned that there’s wiggle room in my routine so that it’s not a constant tug of war with my food.

I joined WW on November 2nd and am pleased with my progress of losing 6.4 lbs. in 2 weeks. I am 76 years old and feel motivated and strong with this program allowing me the flexibility to eat what I want and stay within my point range. I feel that I am making better choices and eating healthier.

Well, let me start by saying I never believed in any weight loss plan, that is until I started my journey with Weight Watchers. Back in May an associate of mine joined and told me a little about the program, how points were assigned to foods, veggies and fruits were free etc... So I sort of followed the plan a little just by using her guidance and some common sense. Well lo and behold I lost 24 pounds between May and September. I then decided it was time to go ALL OUT! On 9/29 I joined WW, with a starting weight of 326 pounds and I never looked back. I found the program easy to follow, your choices of foods are endless and I was able to give up my beloved Pepsi in exchange for water and no cal drinks.

Weight loss has been okay. Very concerned about the fact that you have group facilitators attempting to run CBT groups and they have no formal training. Tuesday night facilitator at Austin Bluffs and Academy is very nice but she is NOT a therapist. Not everyone has an eating disorder...some people like food, make bad choices, or need change in lifestyle. However, I have attended 8 years of college to become a therapist; weekly training is not how one learns behavior modification techniques or how to facilitate a group. These groups have become negative in dictum and teach very little about behavior change. I'm disappointed with Weight Watchers this time through.