Target’s options for picking up orders – without ever having to get out of the car – have become popular among customers.
Now, the retailer is expanding its Drive Up options by making it possible for customers to return items without going into the store. This spring, Target will start rolling out this feature in stores nationwide, and by the end of the summer, all Target stores should have this return option available for shoppers.
“Our journey to expand our fulfillment options starts with making it easier for our guests to shop with us,” said Mark Schindele, executive vice president and chief stores officer of Target. “That’s why we’re launching Drive Up Returns. Allowing our guests to process a return from the comfort of their cars underscores our commitment to helping our guests shop – and return – however they choose.”
The return process is designed to work in much the same way that consumers currently use the Drive Up option when picking up orders. There are four key steps to successfully returning from your car:
Once shoppers open the Target app, they select Order Details, and from there can choose Drive Up Return.
Then, shoppers would tap “I’m on my way” to alert their Target store that they’re en route to make their return.
Once shoppers get to their local Target store, they go into the same Drive Up spots that are used for order pick-ups. At this point, they’d tap the “I’m here” option in the Target app and input which parking space they’ve selected.
Lastly, shoppers will hand their item that’s being returned to a Target staff member. They will receive a refund to their original form of payment, and receive an email and in-app confirmation of their return.
Target will accept returns for items that are new and opened within 90 days of purchase. For Target brand items, returns are valid within one year of purchase.
Getting deliveries faster
Target also announced it will nearly double the number of its sorting centers across the country over the next three years.
What does this mean for shoppers? For starters, it works to speed up the delivery process for online orders, and it also will help increase the number of next-day deliveries.
“Through our sortation centers and Target Last-Mile Delivery capabilities, we’re able to move faster and with more precision – while controlling costs and expanding our network capacity – for years to come,” said Gretchen McCarthy, Target’s chief global supply chain and logistics officer.