U-Haul Storage Reviews

U-Haul's process and transaction were fast and exceptionally easy. The salesman was extremely helpful and knowledgeable making my decision to use this company very comforting. Also, there were no delays nor complications. The reliability of the company is as true as their advertisement said.

For my storage needs, U-Haul Storage had all the storage I could possibly need now or in the future. I like that they had clean and climate controlled storage units as well as non-climate control units and either one would fit they need anyone would have. My experience with them was excellent and I would recommend them to any friend, family or colleague as well as use them again in the future for my needs. I like that they were very experienced and very qualified to do the job I needed them to do. I like the way the company made me feel in charge the whole time and everything was done in a timely manner.

I contacted them to initiate the entire process, they gave me a quote, we agreed to it, they hooked me up with a storage space and I have paid monthly. My experience with U-Haul Storage was positive for the most part, and the few problems I had they took care of in a speedy manner. Their customer service was the best. I like it as well as the good storage facilities and the friendly employees. I would definitely recommend to others.

My experience with U-Haul Storage was very easy going and pleasant. They were very easy to work with and are very helpful. They also provide the best customer service. The process of getting a storage unit with them was very easy and simple. I was able to get a storage unit through the website and made my decision by comparing different sizes and rates. They provide reliable storage unit services at a cheap affordable rate. The storage units are also very safe and secure which made them even better.

I went to the U-Haul Storage website. Looked around for a little while then placed an order. They showed up and help load everything after they packed everything neatly in their awesome packing. The packing and packages were top of the line. From the first look at the website to the complete processing, completely happy and more than content. I found the experience to be a great one. They met every need it had and then some. Would definitely recommend to friends and family. The best service from a company I have had in a long time.

The service was great and the customer service was very friendly. Everything is very clean and secure. The process of getting what you need is simple, seamless and pain free. I told them what I needed and poof I had it. The people who work there were so nice and helpful. They were also very knowledgeable so if you have any problems or questions they will be answered. The price is very competitive with other companies and I can get packing, moving, equipment, trucks, and storage all in one place. I wish the price could be a little lower though but then I would not want to compromise on quality to get a lower price.

The experience was pretty decent, not too much trouble with anything or the company. Asking family to help put or move my equipment to the truck and then garage. Usually took the whole day or more or moving as fast as we can without breaking anything to get done. The trucks and garages they offer could be a little bigger though so we can store more stock in them and better place things and not stacked up. There's a high chance you could break things. But good overall. I would recommend U-Haul Storage to anybody that asked about this company if they were planning on moving.

The company was easy to work with, provided reasonable prices, and remained very professional. The process started with me researching a lot of companies and U-Haul Storage It was the best deal and value so I chose it. I also liked the variety of options that the company offered. There was something for any need I could have and the employees were nice as well. I would recommend them to others.

Very good experience, I enjoyed the relationship I had with the staff that worked there that were able to help me. U-Haul was an affordable choice for us to use at the time. It's easy to use and available in locations I needed and helpful with shipping need. Very easy to get a hold of someone to schedule any service or if there were questions, they looked up the answer when I needed help and got back to me. I was able to get the right amount of storage I needed. Only thing was customer service and support wasn't the best, wish they had more people working each shift, had to wait for an answer but they did answer the question eventually.

The website is very easy to navigate where you can view and compare over 40,000 storage facilities across the United States. It takes you inside to local facilities near you so you don't have to call around for pricing. The leading company has many partners with "small business, mom&pop" facilities so there are ample possibilities for you to rent in your local area; you know the pricing and can book in as little as a few minutes. You can do your business to find what suits your storage needs on your computer or on your mobile devices with no hassles. I used the storage service and did the packing myself. Once I booked a space was available and upon my arrival the customer support was exceptional. They even had tools available to help me if necessary. A very stress-free event.

It was pleasant, convenient and U-Haul Storage had great hours. They worked with me if I was going to be a few days late and the prices were great. It was an overall great experience. But maybe they could have a drop off box for payments and could have more available hours.

We needed storage when we moved from one state to another while looking for a larger place to rent. U-Haul Storage had reasonable prices, ample storage space and many choices of space size. We were showed several spaces so we would know how much we needed to spend for a space that would hold the items we needed to store. They also provided a list of names we could speak to about their service and all the references provided had very positive things to say about them, especially about the safety of the storage compartments so we were not at all concerned. They were extremely professional, helpful and provided reliability and very quick service. We had a very good experience.

U-Haul is a trusted brand for moving, so it makes sense that the company would seek to extend their brand promise into the storage space and they are a first choice versus other local, lesser known companies. The process of deciding to engage U-Haul self and portable storage was smooth sailing and it was easy to find prices, options, terms and conditions, etc. Their staff is sometimes harried but the experience was seamless, from the start all the way to the finish. Customer service support was adequate and representatives were knowledgeable. Also, the items were stored safely.

We were moving out of our apartment into another across town and we got to keep the Uhaul box for the whole weekend and return it in Monday so we had plenty of time to load our stuff and then unpack it. The employee were very pleasant and helpful and answered all our questions. The price was a little expensive but it was worth it. We would recommend Uhaul to anyone looking for a storage box to use it. It was a good experience and we had no problems. The Uhaul was not as clean as expected but when we mentioned it to the manager they cleaned it out. Was mainly just some garbage left from previous renters.

U-Haul Storage/U-Box was very affordable, extremely convenient and exceeded expectations. I called the company and advised them that I was in need of a storage solution. The company then replied the size of the storage unit (approximately a room and a half) & asked me would I come get it or did I need it delivered. They also asked if I would be packing it myself or needed their assistance. I advised I would be packing it myself. I was then asked to schedule a pick-up time & they picked it up during the time they said they would.

When I first contacted them, they were professional, they offered plenty of knowledge, they had local resource for me. I spoke to a very kind receptionist who walked me through everything that I needed to do. This was my first time using such a service and she was such a great help for me and made the process so seamless. They were also able to be available for me when I needed them and in the time frame that I needed them. They offered competitive rates, warranties and insurance that was far better than that of any competitor, they went out of their way to make me feel important. I can't say enough about how grateful I am that they were available with helping out my family and myself. They could not have been a better help than they were. I wish that there were more companies out there that are just as available out there for other people to be able to use. I will definitely use this same company if I ever need these types of services again.

I needed a storage unit to store some personal items that I was not wanting to move from my old home to my new one. I didn't really want to throw them out either. So I went online to research the best option and found U-Haul. Went to the location and rented a unit and stored my things.

I looked U-Haul Storage up through their website and also spoke to a representative on the phone. I found good information on the website and the phone rep helped walk me through. It was a good experience. I received good customer service and it was easy to set up. This was the first time I had looked into this type of service and I was a little confused about it the beginning. I have used some U-Haul locations in smaller towns and you never really know what to expect but this customer service was more professional. I would consider using them again in the future for my storage needs when my children move in and out for college.

I ordered a truck online, used U-Haul Storage's truck size examples to find the right size I would need. Set up pick up time and drop off time and went to get it. I got to the place and my truck was ready with gas in it and had no complications. The staff was friendly and accommodating. I like that it's pretty easy to setup, order online and pickup. They have an online truck size chart that is helpful when trying to figure out what size you need so you do not have to make a bunch of trips back and forth. However, there are extra charges for everything. Also, some of the trucks just seem old and hard to drive or wore down. But for the most part U-Haul Storage is fine.

I called U-Haul Storage about what the processes was that I would have to go through to use their services. They went over the different sizes and types of storage that they had available at the time for me to use. I then narrowed down the choices based on the number of my belongings that I would need to store and the amount I was willing to pay for a particular container. Then after that I personally visited the facility and after thoroughly inspecting the containers I then made my selection.

I was moving out of an apartment to another one. It was in the same city, pretty much a couple miles away from where I was living. So I had all my belongings already packed up in boxes. I had a delightful experience with Uhaul. There was no problems. And we even returned the large, spacious truck an hour late and there was no complaints from the employees. The truck was a decent size for the price. It was rather cheap and I got to do what I wanted to do with it. I believe other companies would have charged more for the hours we had it, but not Uhaul. I wish customer service was better though. They were a little sloppy, and it would have been nice for a water or something.

I needed to pack and move in a hurry to go home to take care of my elderly Mother. I was able to order a unit and had it within 48 hours. I was glad to ship everything as soon as I was packed and store my belongings in a local storage building until I was ready to have the unit brought home. I was happy that I did not need to rent a U Haul truck and have my brother drive the load to my Mother's town and find a storage unit in a new town that I was not familiar with.

Clean facility, no hassle sign up or monthly pay, low rates. My only complaint is that I believe someone kept trying to get into my unit. Definite proof after changing the locks, one with a key, the other a code word. Still, with my own locks, I'd recommend this facility.

I rented a truck and it did not take much time to do paperwork and be on my way to move. It was very helpful and easy. I also bought boxes to pack my belongings into. The company had all I needed. I really like being in and out with all the items I needed to make my move fast. The customer service was very polite and ready to help me with my needs. I also liked the gas tank was full upon pick up of vehicle. It was very convenient to go pick up and also to drop off. I liked how fast it was to pick up truck with hardly any notice to company (U-Haul). And the vehicle was very clean, but the driver's cab had a weird smell in it. Also, there was no coffee when I went in to get my truck and boxes. Coffee and doughnuts would be nice with all the money the rental ended up costing me. The cost was kinda high to rent a truck for half a day.

U-Haul was recommend just because it was the closest thing to me. But the process took a long time. When I went to go do it their computers were down so I had to wait the next day. However, it was the weekend so I had to way 4 days to get anything done. Also, it was pretty basic and I feel like I paid way too much for what was provided. There was also way too many mess ups and took way too much of my time. It seemed like nothing went right. The people that worked there weren't too friendly either. Won't use again.

I choose U-Haul because it is a known company with a good reputation. But the initial person that I dealt with was not personable. Her responses and info that was given to me was either short and misunderstood or she did not have an answer. It seemed as if she was not knowledgeable about her job and did not have enough training. Or it could have been that she just was not happy with her job. If I didn't need the services asap I would have explored other options. But customer service was nice to deal with and all of employees were helpful.

The whole experience was amazing! I was able to take care of delivery, pickup and storage all on my phone. Great customer service and friendly staff. They were very helpful and courteous to deal with. They were also fast and convenient. I had researched several companies in my area, and their prices were by far the best. Very affordable. I've recommended many of my friends and family to use U-Box for their shipping and storage needs and they were also very satisfied. A great service!

The customer service at U-Haul seemed to quite enjoy working for the company and are therefore exceptionally helpful to work with. So that was a delightful thing to experience. Basically, I picked up the truck then drove it to my home. When I arrived I forced my children to load everything into the vehicle. I only wanted to make one trip. Then we drove, arrived and unpacked. However, I didn't like that I had to drive it myself, especially when I am not licensed or practiced to drive large vehicles. It was a fairly terrifying experience, careening down the freeway. But the fun factoids on the sides of U-Haul's trucks are always a delight to read, so having the privilege of driving one was rather a delight as well. Overall it was quite a lovely experience.

I always use U-Haul for all my moving needs and I was really satisfied with the service. The staff was very helpful and the customer service was excellent. They knew their stuff and cared for me the customer, a very nice feeling. The people you have working at this location were tremendous. Manager went way out of his way to make sure I was accommodated. They handled everything in a very professional way. No pressure or delays. Everything was in order, moved easily and fast. It was a great experience that went well above my expectations. Would use them again.

We liked that U-Haul locations are easy to find, and that they are one of the best known names in moving and storage. It made the hassle of packing up our home very very easy. But the sign in process was a bit of a hassle. We had registered online and when we went in to the store, they could not find our info. However, once they figured it out, it was easy. Other than the mix-up at the beginning, combined with the higher prices, we did not find other things we were unhappy with. We would use them again in a heartbeat. We were able to select everything online to start with. Then we were able to pick it all up, get everything packed, and moved into storage before we left for Europe.

I like that it is a recognized name and the prices are competitive. Knowledgeable people that make your things seem important to them, I like how my things were secure and stored properly... Experience was very good and would use again, everything was clear, up front and as advertised. Overall process was fast, easy and pleasant, and what I imagined.

The process was very simple and easy. I went in and requested a storage unit and they had one available for me. I wrote down all my information. And I was given a key to my storage unit. All of my belongings were stored well. The storage units were spacious and fit all my belongings. They were the perfect size. And the customer service was good, very friendly and helpful. It was also easy to go into my storage unit whenever I needed to get something out of there. My belongings always felt safe and secure. I liked everything. The whole experience was good and everything was really easy.

My experience with U-Haul was good. It wasn't spectacular however it met my needs. I was moving into a new house and I had to store all my belongings and the belongings of my family. I was treated respectfully, the prices were decent and I had no problems with them. I first checked out their website and compared rates with other companies. From there, after deciding I thought that they were the best fit for my needs and at the right price, I called them. This was my first encounter with their customer service and my initial impression of them was great! I spoke with a gentleman who was polite, courteous, and well mannered. He was extremely professional and very knowledgeable as well. He walked me through the storage sizes and prices as well as any deals that they offered. Also, he answered all of my questions clearly and thoroughly.

I shopped around and read reviews. It was easy to sign up for renting the unit. I liked using their website... It was easy and user-friendly. The staff on site was helpful and friendly. They were also very upfront about potential charges. The experience was exactly what I expected it would be. Everything was very easy from my online search to my in-store experience. I found the cost and unit size was very reasonable and competitive compared to other locations. There were plenty of locations nearby so I could select a place that was best for me. Overall, I liked my experience for U-Haul and it was enjoyable. It was very convenient for a move and the storage worked for the short time I needed it.

I rented a truck to move my drum set across Chicago. It was quick and easy service. Everything went smooth, I liked everything. I maybe had to fill up the truck with gas but I hope it takes diesel, if not oh well. All the workers were amazing, the only downside was the wait, but it can be avoid. I came at a busy time but they were able to move the lines fast. They were able to pack my 9 piece drum set for transfer without any damages. It was worth every single penny I paid for because jamming out on my drums made my day! 10/10 would rent again.

It was kind a hectic situation. We were making a move from Michigan to Florida, and the SAME DAY we got the unit to start packing, my father had a massive heart attack. We had already signed our 'contract', but we needed to get to Connecticut ASAP! We tried pleading our situation to the company, but to no avail... we were 'locked in' to our contract. We packed the unit as quick as possible (because of this, many items and valuables came loose in the back, and were broke beyond repair... we lost a lot.

I have used the products and services of UHaul in the past so I was somewhat familiar with this specific location and the various services they provide. So I was expecting them to perform and deliver to expectations. Very easy to make arrangements and schedule the delivery, use and pickup of the storage unit. It is always a hassle free experience working with U-Haul - I have used them for various projects several times over the last 15 years and intend to use them again when the need arises. Location is well placed from our residence and easy to access. Facility was well organized and clean.

We were in-between houses and needed temporary storage. We initially looked online to see what was available to us. Then we called U-Haul Storage with a couple of additional questions as to how we would be able to get the unit and what the inside would be like. They were very helpful in giving us all the information that we needed. We like that it was in a great location and it was easy access to get in and out. It was very convenient for us in the process of our move. The storage unit was easy to use and set up. They were clean and spacious. It was in great condition and helped us to stay organized. With the unit that we had, sometimes the door would jam. We were able to lift it when pulling it open which had helped. It wasn't much of a problem in the long run. It was a great experience.

Signing up and turning back in was not complicated. The website was intuitive as well, and I was able to do all of it on my own, in regards to set up. I also liked how easy it was to set up/use. I was able to store everything that I needed. The employees were quite nice and polite as well. I was in and out in very little time. It was pretty expensive, in my opinion, but there weren't any other options available. I really wanted PODS; however, they were not available in my region. When I was done, I went and talked to someone and ended the contract.

Moving across the country and U-Haul Storage gave me the estimate of 2500 which was a decent price compared to all the others companies. But what was not written, was that they also charged for the mileage. It was still cheap, but would of wished all the price told. The prices was good. A lot cheaper than others, but I guess that makes up for the lack of customer service. Even with reservation one should double check to make sure it's still available. The Ubox was a cheap plywood box nailed to the pallet that is tossed around by a forklift. Luckly I didn't put any fragile items in the U-Box. But the price I look up suddenly jump a few hundred after a few months. Maybe it was a promotion price when I first looked it up. Overall, the process of the move was smooth for the price I paid. It was delivered on time and everything was intact luckily even though the U-Box was flimsy looking. It did the trick.

I was extremely pleased, especially since I had to reschedule at the last minute and U-Haul Storage accommodated me in all of the things that I needed at the time of service and even before, while I was setting up my storage. They are extremely helpful and polite. I liked all of the reps and they were honest and straightforward even when they didn't have the box size I needed. They assisted in getting one larger for the same price. It was cool... They also helped set up all of the paperwork, kept me in the loop and even helped me move some stuff, and the guy was happy to assist even when the weather wasn't very nice.

They have very good, kind people that took their job very seriously. And have helped answer all my questions. Very professional. Handle all my problems quickly, efficiently and effectively. Everything seemed to go just fine. The people were courteous, helpful and knowledgeable. The company was very organized and achieved my satisfaction. I would use this company over and over again. They are the new company my company will use in the future.

The whole experience was excellent and I would do it again, any day. Very much so. The company was great. They provided excellent service and good prices, with no trouble at all. The whole ordeal was memorable and very eye opening for all. The prices were great and how available certain trucks were and easy to return. Everything worked out just as I expected. Quick, easy, and friendly people. They provided the exact truck I needed and anything additional was offered, if needed. As a whole, I had no issues or problems doing business with these people. This company has a great reputation and knows how to run a business.

U-Haul took a little longer than they said and they were giving me ** excuses every time I called them for an update on what the hell is going on. This is the sorriest customer service department of all time. These morons tried to rip off my grandfather!!! Piece of crap! The entire crew I talked to were morons. I will never use this particular company ever again. They suck royally!!! Shopped around for the best deal to move stuff from California to Texas. Got hosed!

U-Haul Storage is a good company and priced well. I was moving and needed to buy packing products and rent one of their trucks. I called my local U-Haul to confirm a date and availability. I went there on that day and got the truck which I used for 3 days. When I was finished, I returned the truck. They were great. Everyone I dealt with was very friendly too. Some companies forget customer service and it's a shame. The truck was well-maintained and clean. I was pleasantly surprised. I was also extremely satisfied with the services I received. I will go to U-Haul for all of my packing and moving/storage needs. It was easy and a positive experience.

My former storage unit, door to door was purchased by UHaul and or Ubox. I was unaware of this acquisition and was rather perplexed when I received a two letters on the same day. Both letters are from Jess ** and written a few days apart, however, the date on the back had an accurate date as to when this letter was generated by their system. One was a late notice and the other a Pre-lien, both of these letters arrived on the same day. I called the number listed and after being transferred and spending far too much time on the phone I finally was able to speak to Jennifer in customer service. She assured me this issue would be resolved and either, Jess, Orhan and/or someone from customer service would call me within 48 to 72 hours.

Payment Harassment. They send an automated email a week before the storage rent is due which is an acceptable reminder. On the due date, they call me to remind me that payment is due (I have 3 days before being charged a late fee). If I don't make the payment, I receive a call each morning of those 3 days. I have rented storage from them since Sept 2012 - and have very seldom been charged a late payment.

We always use U-Haul for all our packing, moving and sometimes storage needs and have never had a problem. We've used them so much and they often give us discounts in addition to the low prices. Everyone is always loving and kind.

It's easy booking online or by phone or in-person. I had a last-minute change for reservation, and everything went smoothly with minimal effort by me. They have convenient pick-up locations and better prices than other similar businesses. It's not cheap but competitive, and better.

A couple of people have since left and one good value associate remains. As for the manager who taken Darryl place has a poor customer relation as I was looking for a lost box 5 month back and said he look into it. Month passed I checked said could find it so a lady in the shop contacted her GM and a check sheet I left with him to check he tossed aside, so when I got the from the GM when it was he had a attitude. Commented he was busy but really never looked as I see it.

We had a confusing mess when we got to Washington to help our disabled daughter move. I specifically asked if the pod would be ready at the location we specified and it was not. We then had to hire another vehicle to get the pod from 2 miles away.

Trucks are always nice and clean, staff is always helpful and friendly and location is convenient. Based on our experience at this location, we also used a U-Haul service for storage and truck rental in San Diego, CA and had the same great experience. My only thought is to be very mindful of the mileage you use... that can add up pretty quickly.

It's too expensive just for a daily rate or for that matter for a week or two. Come down on prices and you will find you will be used more times than none.

I have used the U-Haul trucks. They are spacious, low to the ground for easy access to loading the truck for heavy items! They have loop grommets on the walls to tie items down so they don't slide around or fall down! You can rent blankets for keeping your items from getting scratched. The cab is roomier. I carry three people comfortably and they are automatic for those that can't drive a manual drive. They have plenty of power to climb mountains! The cost is very reasonable to rent!

On Feb. 2, 2017 I attempted to rent a storage unit using a certificate that was issued by U-Haul for 30 days free storage. Premier Center refused to accept the certificate unless I planned to rent for 6 months or longer. The certificate had no such restriction on it. I had to rent from another storage facility. I emailed U-Haul, but they did not respond to my complaint. I have had good service from U-Haul in the past, but I can't believe that they issued me a useless certificate and then ignored my complaint.

We moved to a new city in September. Rented a one way U-Haul truck which gave us a free storage for 30 days. We had the storage from 9/16/16 to 10/15/16. Closed it out and had a receipt printed that showed our account zeroed out. A little over a week ago my father in law received a couple letters addressed to me (he was our emergency contact). One stating they hadn't received our payment that was due on 10/17/16 so they tacked on a $20 late fee. And another saying that I owed them $1709.25.

The items in my two of my climate-controlled units were covered in fire repellent. U-Haul claims the renter of the unit next to mine is responsible but have not given a satisfactory explanation of how it happened and won't provide me with the report of their investigation. They rejected my claim. The Restoration company provided an estimate of over 4K to remove, clean, and restore my items. That does not include clothes and fabrics nor a mattress that is not salvageable. Total costs could be between 6-8k.

In spring of 2015 I arranged for a ubox in NMB Florida. Unfortunately due to printer problems they couldn't print me a copy of my contract. Nevertheless, it took me several days to pack but by the time I was finished, my circumstances had changed. My partner, and reason for the move, was now employed with Delta which meant I could ship everything for free via the airline. Rather than unpack the box, I made an arrangement with U-Haul to keep it in NMB on a month to month basis. But, 2 days later after I left town I received a call from U-Haul saying they erred and shipped the box via a third party and it was out of their hands and they were unable to track or return the box to NMB.

Who would ever think by storing everything you own would be ruin in less than 10 days. My apt was not ready so I used the storage facility to store my things, when I picked my stuff up it was full of insects and bugs. My things were stored and packed as if I was moving out of state. Repwest their insurance carrier is doing nothing about it. The facility itself is doing nothing. I had to throw away everything, my stove, fridge, all my furniture. I am so sadden and disgusted to lose everything and they are doing absolutely nothing about it. The filing claim process is a joke. These people have ruin me and my kids lives for the moment with no care or concern.

When I got the bill back, I was charged with a charge for a dolly. Typically when you rent something, someone walks you to the car, to show you the vehicle, to make sure there aren't any damages when you return it. They charged me for having used a dolly, due to a broken seal. It seems terribly unethical to charge somebody something when they don't confirm with you the condition beforehand. The man I spoke to over the phone was terribly unprofessional and forced down my throat that I used it. I didn't even touch it - I recall very vividly that the seal looked similar to a clothing tag in a department store, and that I shouldn't even touch it, lest I get charged. Whether the small slither of plastic tab broke during the bumpy ride, or the man was mistaken, nobody ever responds well to accusations. The very least I would expect is an apology for the mishap of a broken tab. What TERRIBLE TERRIBLE POLICY AND CUSTOMER SERVICE!!!

I rented a 10' truck from Elizabeth, NJ and returned to Princeton Junction, NJ. I drove 46 miles (mostly on Highway 95) and added 4 gallons gas (I still have the receipt). When I picked up the truck, the gas is not full, which can be proved by the contract I have. When I returned the car, the manager in Princeton Junction refused to look at the mileage and gas right away and asked me to leave. They claimed the gas is full when I picked up, and charged me $6.50 for the gas. I wonder how I can get my money back, or how can I sue U-Haul.

I have been renting a storage unit for a couple of years and the price has been raised twice, both times illegally. I have been overcharged the whole time, had my property illegally withheld, been threatened with liens and with having my property sold (all while being current on my account). I have talked to corporate headquarters and notified them about a problem with their billing, yet months later I am still being harassed about money I don't owe. Time for legal action. I would recommend that anybody looking for a storage unit steer well clear of these jokers.

My pre-reserved and pre-paid climate controlled storage unit was miraculously not available upon arrival on the scheduled afternoon. I was offered a non-climate controlled unit on the exterior. Considering I had a truck full of my things and 2 men there to help me, I accepted this unit, as a last resort. 4 months later I moved my things out to find mold growing on certain items, and general mustiness in the unit. The huge poison box they had placed in the corner did not keep out all the critters, as I also found small pellet droppings on my items (mice?).

I spoke to UHaul requesting a Manager or Supervisor of Corporate to tell of the bad services. Have constant sent emails and my attorney also sent a letter to request to reserve my things in storage because I am disable and asked for and told I had storage space when arriving to Mobile from Florida. Found that a storage place upstairs in which I was unable to go upstairs and then calling around in Mobile to find storage and no one could accommodate. But if they could the truck would not start and the people that tried to help me had to take 3 bedroom house of furniture across the parking lot to two different storage spaces that I now would have to paid for that me disable and coming to Mobile for hearing seeking help.

I have rented a storage unit from the Yonkers NY U-Haul for more than 6 years now. I find their computer system and customer service unbelievably bad. The system to pay your monthly storage bill doubled - billed me twice. However today was a new low or high, the system charged me 3 months rent when I only authorized one month. OK computer glitch? No I don't think so - not if it happens consistently. This has cause me a lot of problems. It is hard if not impossible to get a refund from these people. I have had to battle for refunds. My bank states I have to speak to them first before I can try to stop the payment on this debit. I am furious. Either my rent check or my insurance check is going to bounce today, and I have basically no money till I get paid again next week. I wouldn't mind once but this is the third and last time I am going through this.

I made online reservations for a ubox. When I finally finished the price I agreed to pay was $2600 when they called me and said I needed to pay them an extra $800 because the price was only good for the day I made the reservation. I am so disappointed I thought they had to honor their pricing.

I have been storing my things at U-Haul in Opa-locka Florida for about five years now. Every couple of months I receive a notice saying either my rent is going up or their mandatory bogus insurance is going up. What a joke. I'm pretty sure this insurance will not pay to replace most of your things. Unless I'm reading it wrong… pretty much most things of value are not covered. U-Haul, you better start treating your customers right. There are a lot of other storage options popping up everywhere. I see you going out of business unless you make some adjustments. I feel like I'm being taken for a ride. I'm paying now 132.12 for a very small unit. I would not recommend to family or friends… or strangers.

I stored my belongings in one of their climate controlled buildings. I had moved out of town and used their facility for close to 2 yrs. Bad weather had hit in 2011 and there was damage done to the unit and my belongings, flooding. They contacted to come check out my stuff. I contacted my local contact and they had lost the keys. I asked U-Haul if they could cut the lock to gain entrance and they told it wasn't allowed. They said I would have to contact a locksmith or use theirs. At the time I had no money so it had to be put on hold until I could get the funds.

Recently, in an effort to reduce clutter, we have rented 3 10x10 storage spaces at the Brentwood U-Haul Storage Facility. A month ago, after the ice and snow storms we had in Nashville, we went to retrieve a few items only to discover that the units on the ground floor (2 of our 3) had been flooded by ice melting. We arranged to transfer these 2 rooms to upper floor rooms, and evaluated the damaged goods that were actually on the floor. We lost several personal items (carton of 200 LP's - classics) unopened box of hardwood flooring, etc. The real problem is their bookkeeping system is now considering us late on payments, and charging late fees, and placing liens on our goods, when we are fully up to date on our payments. They are so screwed up it is beyond recognition. Talking to these people rationally is almost undoable.

About U-Haul Brentwood, TN location storage. A bad place. Twice got flooded and once during snow time, water came in (Low ground). VERY BAD customer service. Sends out notice to GUARANTOR just a day of delay in payment. STAY AWAY from U-HAUL.

My mother and I were renting a couple of U boxes to have things put in storage for a month. When we first talked to them, they accepted the card we used to pay for it, assuring us they accepted it, then when trying to charge the card it wouldn't go through. We had to go up through the levels for around 3 hours before someone would explain why they wouldn't accept the card. This whole time they kept threatening to take the U boxes back. I was in town only for the week so I really needed them to pack. Then when we offered to pay part in cash and get the rest when it was picked up, they refused and demanded another card (which I don't have).

Uhaul sold my Adderal & inhaler meds & told me I had to pay $1000 on a separate storage acct in order to get back all my property. They towed away a van on Dec 22, 2014 that had all my immediate daily necessities, money, meds, important papers, 2 rifles, 1 handgun, 1 derringer, food, dog food, clothes, slew of electronics & batteries, & much more valuable & private things, insurance & rent vouchers, etc. They put it with the storage ACCT already set for auctioning JAN 7 2015!!!! And despite my PLEASE NOT TO GO AHEAD WITH AUCTION, THEY DID & I received email stating ALL WAS SOLD FOR $35.00!!! The police are involved, waiting for me to go to magistrate due to illegal sale of amphetamines & illegal possession, distribution. I just want my property, all of it, given back to me!!!

So, I had to put my washer and dryer in storage because I moved into an apartment that didn't have a hook-up. First thing they told me was that the first month was free. Lie number 1. Then, they explained that if I showed proof of renter's insurance, I'd get a discount. Lie number 2. The first month was not free. And I was still paying $90.00 a month. Also, I asked them to please kindly wait until the middle of the month when I got my 2nd paycheck. The nasty person kept trying to feed me this utter BS that the payment dates were set in stone; nothing can be changed.

Used U-Hauls all over San Antonio, TX and now in NE PA. San Antonio, TX @ San Pedro/Basse, awesome guys. Manager Jeff is top notch. I can't say enough good things about him!!! Got me squared with truck, trailer tow and situated up here in PA with a flawless trip and superior customer service. Hated to leave them. Stopped in St Louis dwntn locale to CK tires. Awesome team there as well!!! Wilkes-Barre fellas were super but didn't use them after all since Scranton @ 7th ended up being my final destination. Brian over there bent over backwards to make sure I was happy with drop off and unhitch of my car and finally a storage unit I could use. Won't go into details but I've never seen a company work so hard and go out of their way to take care of a customer.

I rented a U-Haul van and because of a misunderstanding the van got impounded then taken back to U-Haul. When I contacted U-Haul about my stuff and went and picked the things up it wasn't even 1/4 of what was in the U-Haul when it got towed away. They said they threw my clothes away because they were saturated in oil (which isn't true) and threw away my flat screen tv because it was broke (which it wasn't when the van got towed) and that was all there was in there. So my video camera and laptop and other things were just gone?!?!

I needed to rent a storage unit to store my furniture during a move as my apartment was not ready to move into and I had sold my condo and was living with relatives temporarily. I needed a large unit but they did not have any available so I rented three small adjacent units. I had to buy a separate lock and key for each unit. During my move to my apartment I decided to keep one of the units for extra stuff. I asked U-Haul to remove the other two units from my account and they refused saying all three are connected in the computer so they can't separate them and my options are 1. continue paying for all three units or 2. get a fourth unit and move my stuff into that one. I spoke to two people at U-Haul and they both told me the same thing. I haven't been back but it would not surprise me if they rented out the two units I am paying for but not using to other people. I am 65 and on chemo and I cannot move the stuff from one unit to another by myself, so either way I am out more money as I would have to hire people to move the items around the U-Haul building. This does not seem ethical.

I will never use U-haul again! I had a need for small moving container to move approximately 500 miles. I called the local rental location and was forwarded to corporate answering services. U-haul was incapable of delivering a container to my location. Despite the fact that I clearly described my needs, I was forced to hire a sub-contractor, Moving Help, for over $250 and rent a trailer to move the box for another $20 per day in order to have the box brought to my location. I clearly stated that my reason for using a container was a desire to do the loading personally and at my leisure.

I had my things in a U-Haul storage in New Smyrna Beach, Florida. After several months of making payments I ran into a problem and could not pay for it the one month and when I spoke with the supervisor of the office she assured me that my unit would be ok and just to make some kind of payment so that she could show corporate that I was at least trying and keep it off the auction list. The next thing I know after I make the next payment I receive an email stating that my unit had been sold. I completely lost my mind because we had come to an arrangement and it was broken by a major corporation which shocked me especially since we had a contract.

Very poor service, locks NEVER work, liars and if the lock doesn't work that they provide for free that becomes -your- lock, be prepared to either purchase a tool to get it opened or PAY for them to do it despite being an always on time PAYING -CUSTOMER. Also, if you EVER have an issue with your lock, don't expect for them to help you right away... You will have to literally come back after driving all the way there. They had to pry open my lock once which was not done the same day I arrived to get my things (waste of time and gas) but refuse to do it again at no cost although it's a lock their store provides! Have recently stated that they have NOTHING to pry open the lock!

As the months have gone by, we have been made aware that our truck rental from U-Haul on 28th Street in Grand Rapids, MI will not be reimbursed. After the first service call with a latch hung up in the top of the truck preventing closure, we had a second service call within three hours of a blowout on the highway which resulted in a three-hour wait for service in 104 degree weather. Only to find out that we would have another blowout had the service tech not caught the fact that all the tires were ready to blow. U-Haul authorized the tech to replace all the tires. Soon we had a third problem... A fast fuel leak along with a roof leak. On the fuel side, it amounted to $130.00 for every 90 miles. As for the roof leak, all of my just purchased leather was all wet!

I have two pods with U-Haul in Lorain, OH. I have moved across the country to the West Coast nearly and have continued to pay the storage payments for almost two years now. I have had financial difficulties and have been behind on the payments but never over 30 days and always pay the late fees. **, the manager, calls or has someone call every single day. In the last month he has become very snotty and unprofessional.

I have been a customer of U-Haul for the last 5 years for moving and storage. I had no issues with them at all until now. I had mine and my children's belongings in storage for quite some time because we lived in a place where there was not enough room. I had my things in a storage room in Niagara for close to two years and not once did I have an issue. I had to move to Toronto and move my things to a storage room there. I didn't seem to have any issues until about a year after my stuff was moved in. I went to my storage room to find most of my belongings were destroyed by rats. I had to throw out 90% of what I owned. I was devastated because a lot of the stuff in there is irreplaceable - like photos, my children's first outfits, important paperwork, etc.

Up front, bottom line: U-Haul Moving & Storage at York St in Denver, Colorado is a sketchy company staffed by rude, lying, incompetent and vindictive lowlifes. The worst of which is their store manager, **. How U-Haul manages to stay in business with "managers" of their franchises is nothing short of astounding. My fiancé has gotten the runaround from U-Haul for the past 9 days (and counting) trying to ship our things from Denver to Virginia. They told us their U-Box instead of PODS is a better price but really sold her too little space. We had notified the local mover we were likely short a box because and her stuff would not fit. The office was unresponsive. The movers confirmed there were not enough boxes.

The email below detailed my horrible experience at U-Haul Storage located at 2215 5th Street, NE Washington, DC 20002. To make this worse, I received a call today (04-12-13) from Meg ** (800.528.3066) who was arrogant enough to inform me that I am not likely to collect any damages as I opted to be self-insured. I will need your help to find a good lawyer to work with. Please see the letter to the manager below:

I rented a U-Haul Storage Unit (Gettysburg Rd, Mechanicsburg, PA) on Sept. 7, 2012; the first month rent was "free". Every month thereafter from Oct. 7 on, my rent would be $153.65 (PA tax incl), to be paid on the 7th of every month. On or about Mar 31, 2013, I called U-Haul in Mechanicsburg to let them know I would be moving out of state on Apr. 12, 2013 and would not need the storage unit from Apr 12, 2013 on. Since I was paid up till Apr 7, I asked if I had to pay my Apr. 7-May 7 rent or would U-Haul prorate it? The guy I spoke with said that U-Haul doesn't prorate the days but that they would "settle" everything up when I moved out on Apr. 12. He said he would note this conversation on my account.

I have filed a complaint with the NY AG's office. This was after dealing with the CEO of U-Haul directly for over 6 years to try and resolve my situation (U-Haul stole over 1/3 of my belongings from my storage unit and ruined the rest - water and excessive heat damage). I was contacted by the NY Attorney General's office yesterday: ** (his name is Joel). I was told that the AG can't sue U-Haul because I am the only complainant. I was told that 5 people needed to file complaints with the NY AG for the AG to sue.

My husband & I moved to FL to buy our first house. We rented a U-Haul to bring all our belongings down & with renting the trailer, we got a free month at the storage facility where we dropped it off. So we went ahead and stored all our belongings there. We came back a couple of weeks later to get some things out & our whole unit was infested with roaches. There were droppings on and in everything, eggs attached to our mattress, bugs everywhere. We filed a claim and it was denied. I will not give up on this because U-Haul should hold up their end of the contract in saying to keep a clean, pest-free facility. Please help my husband and me.

I, Elouise **, am giving my daughter the right to type what I say. I am an 85-year-old woman. My daughter asked U-Haul’s Mr. ** if it would be okay, before she rented the spot with them, to pay on payday of every month, which is Friday, so it may fall on a 4th or 3rd of that month. Now, she has paid every time as said, but now they sent me a letter about her (Elaine **) not paying when I said to use me only as an emergency contact if things are stolen, etc. I told them not to send me some letters about my daughter’s bills as I have nothing to do with that. Take me off your list now. Furthermore, my daughter is in bankruptcy and she told them that’s why they are breaking the law - by contacting her. Don't call me or mail me no more. I'm not paying it - it’s her bill, so deal with her! Please let them know.

After calling the Jonesboro, GA store to inform them I will be moving the next day and wish to have my bill pro-rated, the response I received from the African American girl was an actual "Hahahahahaha". She put the phone down and began to laugh hysterically as I was in total awe. After realizing she was not laughing at me but someone goofing off at the store, she put me on hold for the longest just to say, "We don’t pro rate, you got to pay the whole thing." As an African American, I was shocked and embarrassed to speak to ** or **. I would rather go to a Mom and Pop’s Storage than deal with ignorance and non-educated representatives.

I rented a storage unit and everything was fine until I moved out. I moved everything out but I forgot to take the locks off. I was mailed a bill for another month's rent so I called to see what was going on. I was told that if the locks are on, we can still be charged. I knew this was my mistake so I paid the month I owed and told the manager that she could charge me to cut the locks as well. She said, “okay,” and “thank you”. Two months later, I got a bill in the mail for $300.00. I called outraged and the same manager said that she did not remember speaking with me and that I had to pay for the months the locks stayed on. I called the corporate office and they forwarded me back to her. Apparently, no one can hold her or the location responsible - or even look into it. I will never use U-Haul again as I did not realize this was how this company is run. To be this large of a company, there is no excuse not to have a system in place for complaints.

I am in need of your help, and advice. My husband and I rented a storage unit at U-Haul, 11202 Antoine Dr. Houston, TX 77066, (281) 444-8028. The unit was $105 a month. The biggest storage units available were 10x10. We were struggling to pay that amount monthly. We couldn't afford to pay $124 plus fees and taxes. We had to move our things suddenly and fast with a low budget. We thought, with U-Haul, we should be getting quality service. We went to check on our things in early March and found that our furniture had been molded: our kids' toys, our brown sofa set, dressers, kids' mattress, and dressers. We informed the general manager of this matter via telephone. His tone was nasty. He argued with me, questioned whether our things were really damaged, and cut me off as I tried to ask questions.

I have been at the same location for close to 22 years. It used to be a private mini storage, never a problem with them. Then U-Haul bought them out and changed a lot. One needs to make an appointment to put a bag of trash in the dumpster, probably paid over the years $50-$60 thousand to both companies. I went to pay my rent early, end of May, and told them I would be moving out in a few days or maybe a week, selling my boat. They never told me that they would not refund me any money back. I checked out today, May 3, 2012. Also, I have had a gate clicker for 12-15 years that has a $50.00 deposit when you get one and then they program it to your storage area to open the gate. If you do not pay your bill, the computer will not let you in the gate. They said I had to come up with a receipt. Hello? Even the IRS does not require me to keep receipts for 12-15 years.

On February 4, 2011, I moved all my stuff to Georgia, because this landlord, whom I was corresponding with over 5 months, told me that she had a place for me. But when I went to Atlanta, the house was not in good condition. So I put my truck out of the way to find somewhere to stay for the night, because the drive was long and I was tired. I was going to get my truck the next day. But it was gone. I was told that it was towed by this company, but after talking to several people, I was able to to get a key for my storage.

I recently had one week in between apartments and needed to store my belongings for only a few days. I actually had to use 3 different U-Haul sites to accomplish this. Two of the sites I used were absolutely fabulous - great customer service, friendly people and very helpful. I found out that these two sites are subsidiaries of U-haul and not a 'corporate' store.

U-Haul sold my staff on auction. Everything that I have and now, I have nothing. It started like this: I was moving from my apartment and I had to use the nearest one, so I did. I would be late from time to time, but I always pay any amount of money they ask me. On October, I was late two months. One month was over and the other was at the beginning. I was out of town, but I stayed in touch with them. Before that, I went to their office to pay the 74 dollars plus late fees. They told me to pay $349. I started to ask them why and they told me I have to pay both month. I didn't have the $349, but I offered to pay $247, the amount of money I had with me. They refused. I had to go back to work the following day, so I left the the money with my friend and asked him to go over there with the money and see if they would take it.

this is more of a comment, in reference to the huge amount of complaints I've read here about U-Haul storage. I'm very surprised at some! In my opinion, when an individual/family pays for storage, what they're paying for are space, to store valuables, and security and peace of mind; and a safe environment for your personal property. In my opinion, controlling the vermin population falls into, the safe environment category.

CLEAN DRY STORAGE...NOPE

Rented storage unit. Was told over the phone that I could get a refund. Showed up later the same day and was told I could not have a refund but I could have my lock off the unit so they could re-rent it.

The storage units are infested with mice. Our belongings are saturated with feces, urine, and blood. There is negligence on management's part to correct the problem. Windows are open, and holes on the floor; it's like having your most prized possessions in a barn, and paying for it! Insurance is a fraud. They know they have a rodent infestation problem, and sell you insurance that does not cover "vermin". How honest!

I have rented a storage unit, a 10 x 10 for more than two years. I was from time to time I would be late paying on my unit. For two years, their auction dates were on the 16th of the month. I know this because I would receive a letter and several phone calls to inform me of the auction date. I always managed to pay the late fees and current fees before the auction. The auction date changed in October 2012. I did not know this.

My storage locker, C3, got broken into in Mesa Arizona and everything's gone. I had 30 years of my life in there and they didn't care at all. I had 40,000 in tools; that was my life and career, plus all off a 3000ft house of stuff and a collection of high dollar ham radio equipment. I didn't have insurance on the locker cause I didn't think I needed any with all the cameras. They even saw people in my locker that didn't belong there. I had tried to check on the locker on the worst phone system and even they e-mail their branch over and over to find out what happened. It took 2 weeks to find anything out. I called police for help and they said they could not help that the cameras were not working. Here, we paid $122.00 a month for this a year and I was never late on payment, and I am totally devastated. I moved to Michigan to help my parents who had health problems and trusted U-haul. I made a bad choice. U-haul is like the worst company on this planet.

I have rented storage from this location since 12/15/10 and have always paid in advance. This month I paid online as always on 9/10/11 and it appeared to go through fine. However on 9/16/11, I received a call from UHaul that they have not received payment. I called my credit card company and for some reason it hadn't gone through, so I immediately paid it which was no problem, no late fees.

A U-Haul female employee phoned me on 7/9/11 approximately 3PM and asked would I like to set up an easy pay plan. I replied, NO! I would continue to pay as a call in each month. When I hung up the phone, I found out that the female employee charged a payment to my credit card without my permission. Payment was to be taken on 6/28/11 causing my account to become insufficient in funds. I spoke with the manager. He was to take payment on 6/28/11 but said he forgot, causing this problem.

This is a dangerous place to store personal items. New owners or managers have moved in and the lady refuses to call me to collect payment as I worked out with the original management team. This was what sold me on the space. Immediately before I was even aware of the new owners, they dinged my credit not even informing me in any way. Most companies at least will give a call before resorting to collections, but not Laura. Last month, she assured me that she would call before collections would happened, but then didn't.

I received a letter from this dealer telling me my rent went up. I have only been there 4 months and all ready my rent goes up. This is not right. I can see if I have been there a year but not 4 months. One thing you cannot get near the door going into your storage unit because it is always blocked with trucks and you get told sorry but that is the way it goes I'm told. I pay my rent on time every month and I have to bust my butt to get to my unit. It is bad enough I have to walk 75 feet to my unit and when there are trucks blocking the door all the time. I got a letter telling me I can pay on line and the address does not work. When you call them on the phone, they say oh well- this is not an answer.

I have been having problems with management. They treat white people nicer than black people. I think they are racist. I am not moving from this place. I have spoken with the main office and they have not done anything.

I rented a storage at this location in which I wanted a 10 by 10 and was given a too small storage which had not enough capacity for me to put my belongings. I then had to purchase another lock and get another storage which was also more money. Also at the time of renting the storage, I notice that locks have been cut off of storage units and the storage area was very dirty and storage units were open with people belongings in view. Also customer service is very poor and the manager is rude and makes sexual remarks of the female customers.

My husband passed away two weeks ago, so I sent family to remove property. They had the key but forgot the code. My son is on the contract but was declined entrance. He called me even though the gate was open they would not let him in. His ID was in a file cabinet in the unit. The manager's husband was rude to my son and myself over the phone. My daughter was being taken by ambulance to hospital at that time for attempted suicide. I had to go to the unit with my ID, marriage license, cremation order from Broward county and was stilled denied entrance. I am also authorized to enter. We were told to leave property.

I picked up rent on the storage unit #1013 my son had rented. My son passed away on 3/15/09 at which time I picked up the rent fee until 11/7/09. I rented a U-Haul truck from another center and cleared out unit 1013 to moved my daughter to Austin on Saturday 11/7/09. We cleaned the unit and checked out with the office letting them know we were through renting the space. My wife's business account was charged twice since then for $114 on 11/30 & 12/29. When I called and talked to Clayton (GM) he said he would check on it and get back to me before the end of the day.

I rented a storage space last year. Within the last 8 months, I have been unemployed and sick. I have recently been on unemployment. Yesterday, IDES deposited a check on my debit card, and today I discovered U-Haul had made two unauthorized withdrawals from my debit card. I don't have any other money. Now, I realize I owe them for my storage space. However, what I have in my storage space is worth twice (or maybe even three times) the amount of money owed. I went to their office and not once was there an explanation on how they illegally withdrew money from my account. He went on to say that if I took the items from storage, he would refund the money minus late fees. While I do not mind paying those fees, the time he stated when I had to remove the items (which I do not have anywhere else to store) was by the end of business today and still there's no explanation as to why they illegally withdrew money from my account. I am now left with $5.00 in my account. If I had money to remove the items, they would have been removed a long time ago. Bottom line: I did not authorize money to be taken from my debit card.

I am currently renting a storage area. My children, 3 boys, were living in a hotel for 2 months. All of our household belongs were in the storage. So one day I went to the storage to get some clothes for my boys because they were starting at a new school. The clothes were uniforms. When I opened the storage I notice a foul smell. As I looked further, I noticed that there was rat waste and dead/live rats in our things. I told the manager about it and he asked, “Did you have any food in the storage?” I said, “Yes, some canned goods.” He then told me that I would need to get everything out and that U-Haul would not be doing anything for me regarding the matter other than put down some rat poison. He even said that another customer had the same problem and that the company did not help them because in the insurance you purchase, it states that it does not cover vermin. Now I am one month behind in this storage and it is because I have to replace everything I lost for myself and my children. I lost everything such as clothes, pots, pans, beds, and important personal papers. Rat waste is on everything, and the rats made nests. Do I have any legal rights?

had rented storage at one of the roanoke, va locations. had at one time been on auto pay with my debit card, but due to some financial strains, had monique nicholson, of the roanoke uhaul (salem turnpike location) take me off of auto pay. u-haul continued to debit my account for storage fees (was in default, but those transactions were not authorized, nothing in contract about authorizing this activity). they refuse to cease this.

I have maintained two (2) storage rooms with your company after my husband passed away in 1995. For more than 10 years I’ve been paying $109.90 monthly. On 06/06/06 at 12:31 p.m.. I went to U-Haul Storage South 205 SW H.K. Dodgen Loop, Temple Texas 76502 where my property was stored only to find that my lock had been replaced with a lock similar to the type sold by your company. I asked the attendant, Mr. Wagner, for the key to enter my unit he told me that he did not have one and that I or someone in my family had replaced the lock.

I had my self storage since April 05, and today when I went to my storage unit G #2301 my unit had rat droppings everywhere on top of my storage plastic bins, clothes, mattress and personal belongings. I reported it to Dominic a uhaul employee and he stated he had cleaned up the big mess of droppings this morning and I went at 1030 am and there were trails of it up and down the halls in front of every unit and especially by the exit doors. I even heard noises in my unit while I was there, I quickly left because there was nobody there yet.

My Storage Unit was on Roanoke-Salem Turnpike, Roanoke, Va. I paid for 11 Monthes almost 100.00 a Month and thought Everything I OWN would be Safe and clean? NO! I lost a 950.00 Pillowtop Boxed spring and mattress set. There is a HOLE in the ceiling in My Unit! I took Pictures of it all. Anyway I am sleeping on hte couch! Had to throw away rotton and mildew Mattress Set!!! Also an Antique Hutch dated 1926 was molded and wood missing on it from water damge! Valued at 350.00. I threw awat My NIGHT STAND that matches bedroom suit! It fell apart when We picked it up. It ended up in Uhaul's Dumpster.

My storage fee is due on the 8th of each month. February 10, 2005 in sent my payment overnight to U-Haul Storage and the payment was delivered on the February 11th. When I arrived home from work on the 11th, I had a message from U-Haul stating they received my payment and a late fee had been charged to my account. When I storage fee when up, I was informed that if payments was one week late, I would be charged an additional $15.00 dollars and if the payment was one month late another $15.00 dollars would be added to my account.

The storage unit #106 has a leakage in the ceiling, which damaged my items at the top and the bottom of the storage unit. the western insurance company of uhaul has denie to pay for damages since i didnot purchase insurance through them. however, the unit should have never been rented out from the beginning. it was damaged and i have been paying on this unit since 05/25/04 to protect my furniture, not to damage it.

I rented a storage unit from Uhaul and was asked to put my belongings in unit B0075. In the computer the unit rented was listed as B0057. When I returned to remove the contents of my unit, I noticed that my lock was no longer on the unit (B0075) and that it contained only a Uhaul lock.

I rented a storage facility in February of this year and the size unit I had requested was not available so I was given a larger unit for the price of the smaller unit. I was told that I would recieve that discount price until I vacated the unit and I have a contract with that price. Now they are charging me the higher price plus the rate increase because the manager is no longer there and they feel they do not have to honor any of the prices or contracts that was written under her management. I have to pay the higher price or vacate the unit because it is larger.

I rented two storage units. I asked to rent another unit but was told the office was closed and I needed to get out of there. I was in the process of loading the left over item into my vehicle when Christine, employee, stated We are not supposed to do this, but you can use my unit until you have space available. I came in the next day and every day after that to get the key to the unit and remove my belongings. Either Christine was not there or she did not have the key. Finally last night she gave me home address to pick up the key.