U-Haul Storage Reviews

I can't speak for the storage locker, it's probably clean and dry. I appreciate that U-Haul stepped up for college kids during the pandemic. But my experience as a parent has been mind-bendingly difficult in interacting with this company. No, they won't let you set up PayPal as a payment option. No, they won't let you set up a billing section of your child's contract, so that you can set up an online payment system without involving your child with email or text forwards.

I am writing to tell you what an awful experience I have had with the Uhaul pods. I made this reservation ON THE PHONE with one of your representatives and booked a location close to my house to get a pod weeks before my move date. They called me THE DAY BEFORE MY MOVE to tell me "they don't do pods at that location" and the closest location was 30 min away. This would cost me at least an extra $250 to pay movers to drive an extra hour. When my movers got to the location Uhaul would not let them take the two pods that I paid for and they argued about this for an additional two hours (costing me $500 extra), despite me talking to one of your representatives on the phone the day prior. I was told I would get two pods with one trailer. I told them my movers were coming and they said no problem.

I requested 2 U-Boxes on a 06/23 reservation to be delivered on 06/24 but boxes never arrived on 06/24 nor was I contacted by a company rep or scheduler nor was this specified with my online reservation. On afternoon of 06/24 I started to call to see why no contact or delivery and was informed I would have to wait on contact to set up delivery with details. I called on several occasions with over 45 minute wait and was transferred to a scheduling department with another lengthy wait to be informed that it was possible to have U-boxes delivered in the late hours or next morning which neither occurred. I again contacted someone in scheduling and was informed it would be 1 week before boxes could be delivered as there was a process of being contacted for details of the delivery.

I rented a cargo van on 8/22/2020. When I picked it up, they asked me to give them an estimate on how many miles I would drive. I told them 50 miles. I was moving some furniture between my two homes which are 25 miles from each other. I drove a round trip (about 50 miles) and returned the van in the same day and dropped it off at their parking lot. Later, I found my credit card was charged for $113 for over 100 miles driving. When I called them to correct the charge, they refused. Before I returned the van, I stopped by gas station to fill up the gas tank. I only needed to add 2 and 1/2 gallon gas.

I am so utterly disgusted with this place. Due to 1 hour wait times when calling to pay or using the online option which only works half the time I decided to use the autopay service. Big huge mistake! I set it up with a representative over the phone and figured I was all set. Forward 2 months later when I get a nastygram from a U-Haul rep that I am 2 months behind. They won't talk to me about it because it is in my husband's name even though this was never an issue before. So we ask for a manager to call us. Never happens. We then get an actual sensible rep that says, "Yes I see where you were set up for autopay," but for some reason they never attempted the payment. My husband then makes the 2 hour drive there and there is no one able to help him. They said they can't even take a payment!! What?!... Anyhow they call a manager. Good luck cause we already tried that. It's like they are trying to screw us over.

The U-Haul rental payment page is awful. I have now twice been charged late fees after trying to pay online before payment was due and on both occasions being told by U-Haul on their payment page, no payment was due. They need to address this issue immediately. If they are at all concerned about their customers the payment page needs to be user-friendly, in its current format I believe it is designed to deliberately mislead renters so you can then charge late fee.

I am a Bi-Coastal (or Tri Coastal if you will) voice over actress traveling between Los Angeles, Dallas and New York for the last many years. Because I was traveling so much I left my most treasured and other belongings in a U-haul storage Facility here in Dallas (but not until grilling them about pest control). Recently, as I am in Dallas right now, I went to check on things and discovered that everything I own was covered in not only roaches, but BAT POOP, RAT POOP, MOUSE POOP and Urine! I am losing everything and it should be U-haul's fault as there were holes in the room, and they did NO PEST CONTROL as is obvious.

I tried to sign into my account and could not after many years of doing so, it kept saying it did not recognize my device and to enter a verification code that would be emailed to me. I checked my email, no code. Tried again - multiple times, multiple devices, multiple browsers - no luck. Contacted customer service, spent three days emailing back and forth and got all kinds of useless advice that showed they had no idea how their own system worked and no interest in finding out what the issue was. They never did fix the issue, I had to call the local office, explain everything again and have them send a receipt. I need to get my receipt each month, so this is unacceptable - no access to my account and totally incompetent U-Haul customer "service." It's too bad, I've been with the same storage company for 17 years now, but their association with U-Haul means I will now be moving my stuff elsewhere.

Worst company you will ever work with. I would prefer to give these people 0 stars! I have never been treated so badly by a company in my life. I don’t even know where to begin. I received a damaged box that didn’t lock. They tried to charge me money for stuff they didn’t do at every turn, the movers they suggested were the most unprofessional people I’ve ever worked with. And I have been trying to talk to a manager and get reimbursed for the damage to my items as well as for the absolutely horrendous service they provided and NO ONE WILL EVER CALL YOU BACK. That’s their strategy. NEVER EVER USE THESE CROOKS!

From the time I first rented my storage unit, I had over miles used while moving in with truck rental due to manager not being there when hours are posted and took 3 weeks to be able to use my code to enter! I've complained about ROACHES around area of storage and was told there's nothing they could do, then on this past Friday I was at my unit most of the day and I Am a smoker ALTHOUGH NOT anywhere near my unit!

If you go to rent any U-Haul product from this Valero station after you read this and the other poor reviews in Yelp and Google for this location you are crazy! Don't go there if you want to be treated with any respect or as you would expect. Here is my story. I made the reservation for a 6'x12' cargo trailer online, no problem. The next day I wanted to change to an earlier pick-up time. I called the local number and after many rings it transferred to the U-Haul national line. They told me they pick up the call after so many rings to the local number. No problem, I was able to change my pick-up time. I even received a call 24-hours ahead confirming the new time.

I made a reservation two weeks in advance for a large moving truck with a car trailer for my interstate move. I called prior to my move 3 times to find out what town I would need to pick up my equipment in and to inform the customer service department of my preferred area. The DAY before my move I am informed that my equipment is 58 miles and the only closer facility would be 38 but the car trailer would be another 30 from me. Two separate locations! Perhaps they should schedule their equipment with some extra time so if they screw up they can fix it. I cancelled my reservation and hired a company that could accommodate and had the equipment in one location.

I found U-Haul in Venice, FL to be professional, knowledgeable and supportive. I absolutely would use the company again especially for its boxes. I have a friend who will be moving in a couple of weeks so I'll research and compare them to other businesses in the area for the "best deal."

First, somehow my payment date was changed, but I was on automatic payments so I didn't realize this until they locked me out of my storage for acquiring late fees EVERY MONTH even though I was paying EVERY MONTH! When I realized this, and spoke to them, they wouldn't credit me for all the late payment charges, even though I was paying every month. Then, I go by 4 days after I pay off my past due balance, and I am still locked out of my unit! So I go to tell them, and after waiting around for 30 minutes, they were still too busy to remove their padlock so I could access my (paid up to date) unit! Fine, I will just come back next weekend.

My recent U-Haul experience was a nightmare. First of all, I rented a 15' truck for my move 6 weeks prior to my move and when I called to confirm was told that the truck I ordered wasn't going to be available at the time I requested (8 am) but at 11 am and this was not guarantee but only an estimate, or at the location I requested but rather at a location 40 minutes away from the original location. I was on the phone with U-HAUL for 3 hours to resolve this issue. 3 hours that I really didn't have the day before my move. I was eventually able to resolve this issue and the truck I rented was not available at the location I requested, at a time close to the time I requested (9 am).

U-Haul is a good company to do business with and they care about their customers, always have what you need with no pressure, service is good and with a smile and politeness.

U-Haul is a good company in general. I have rented every size truck they have and all the trucks above 20' truck are old. They have cramped cabs and if you are moving a family of 4 you need to drive two vehicles. I have seen a few four door cab self-moving trucks but none at U-Haul.

U-Haul is a great company and I enjoyed their services. They have many different services and are reliable. The employees are courteous and knowledgeable and their prices are not too bad.

I have always thoroughly enjoyed my experience with U-Haul. The employees are kind and helpful from start to finish. I was pleased that the container wasn't just dropped off and I was given lots of advice. I really did appreciated the professionalism and accommodating nature extended to me by the staff, it isn't something you usually get and they were all very courteous. When the container arrived it was a little smaller than I expected. That was my fault as I didn't pay attention to the sizes listed online. But they were very helpful in giving ideas as to how to pack it to get the most out of the space.

Moving from one home to another is never pleasant. You wake up all stressed out knowing you have to go to a U-Haul location and deal with them to get a truck, then load the truck and unload at the storage center, then bring the truck back. The only thing I liked about it was driving from one location to the other. Overall, my experience with U-Haul was okay, I rented a storage unit and truck. I dislike the availability of the storage unit sizes as well as the length of time to rent and turn in the rental truck along with the additional costs like boxes, etc. It was a little pricey but it served its purpose.

The process was easy and smooth. Their customer service people were nice and able to answer all my questions. I discussed with them over the phone what I needed stored and they handled everything with care. I felt my items were taken care of and safe. All in all, my experience was positive. I was completely satisfied with their service and I would use them again.

We first went to look up details on their website which we found to be very fluid and easy to use. Then we called the company to gather more information and luckily the person on the other side was very helpful and patient in answering questions and getting rid of any confusion on our part. Unfortunately, at the moment there was no availability and that we had to wait a bit so that was a little disappointing, but the company offered to call us back when there was availability. They also asked if we would like to reserve their product. When they called us back we were given the option of either picking up the box or having it dropped off to where we lived, which in my opinion I found very helpful. The response time was fast and their rates were low.

It is a very easy service to use, great customer service, affordable, extremely convenient and timely. They help with packaging supplies and offer assistance moving if needed. Customer service is able to provide customers with everything that may be needed through the entire process.

I contacted them via phone, explained our situation to them and asked the representative for pricing. They were quick, kind and courteous throughout the whole process and their professionalism was second-to-none. They had some of the best pricing in our area and they were available when we needed them. From start to finish, the company was above and beyond what we expected. If I needed to move again, they'd be the first call. The service wasn't free so that's always a bummer but otherwise, they really met all of our needs.

U-Haul was a nice fix and it helped solve some problems as well. I liked that it was easy to use and nothing big was a problem with it. The men were very nice and they helped speed through some processes for me and my family so when they came in and helped out it wasn't much of an effort. It was an easy process. Overall, it was a nice experience and they were very cooperative with what was needed to be done. They were very well behaved and actually did it well.

U-Haul's process and transaction were fast and exceptionally easy. The salesman was extremely helpful and knowledgeable making my decision to use this company very comforting. Also, there were no delays nor complications. The reliability of the company is as true as their advertisement said.

For my storage needs, U-Haul Storage had all the storage I could possibly need now or in the future. I like that they had clean and climate controlled storage units as well as non-climate control units and either one would fit they need anyone would have. My experience with them was excellent and I would recommend them to any friend, family or colleague as well as use them again in the future for my needs. I like that they were very experienced and very qualified to do the job I needed them to do. I like the way the company made me feel in charge the whole time and everything was done in a timely manner.

I contacted them to initiate the entire process, they gave me a quote, we agreed to it, they hooked me up with a storage space and I have paid monthly. My experience with U-Haul Storage was positive for the most part, and the few problems I had they took care of in a speedy manner. Their customer service was the best. I like it as well as the good storage facilities and the friendly employees. I would definitely recommend to others.

My experience with U-Haul Storage was very easy going and pleasant. They were very easy to work with and are very helpful. They also provide the best customer service. The process of getting a storage unit with them was very easy and simple. I was able to get a storage unit through the website and made my decision by comparing different sizes and rates. They provide reliable storage unit services at a cheap affordable rate. The storage units are also very safe and secure which made them even better.

I went to the U-Haul Storage website. Looked around for a little while then placed an order. They showed up and help load everything after they packed everything neatly in their awesome packing. The packing and packages were top of the line. From the first look at the website to the complete processing, completely happy and more than content. I found the experience to be a great one. They met every need it had and then some. Would definitely recommend to friends and family. The best service from a company I have had in a long time.