U-Haul Storage Reviews

U-Haul's process and transaction were fast and exceptionally easy. The salesman was extremely helpful and knowledgeable making my decision to use this company very comforting. Also, there were no delays nor complications. The reliability of the company is as true as their advertisement said.

For my storage needs, U-Haul Storage had all the storage I could possibly need now or in the future. I like that they had clean and climate controlled storage units as well as non-climate control units and either one would fit they need anyone would have. My experience with them was excellent and I would recommend them to any friend, family or colleague as well as use them again in the future for my needs. I like that they were very experienced and very qualified to do the job I needed them to do. I like the way the company made me feel in charge the whole time and everything was done in a timely manner.

I contacted them to initiate the entire process, they gave me a quote, we agreed to it, they hooked me up with a storage space and I have paid monthly. My experience with U-Haul Storage was positive for the most part, and the few problems I had they took care of in a speedy manner. Their customer service was the best. I like it as well as the good storage facilities and the friendly employees. I would definitely recommend to others.

My experience with U-Haul Storage was very easy going and pleasant. They were very easy to work with and are very helpful. They also provide the best customer service. The process of getting a storage unit with them was very easy and simple. I was able to get a storage unit through the website and made my decision by comparing different sizes and rates. They provide reliable storage unit services at a cheap affordable rate. The storage units are also very safe and secure which made them even better.

I went to the U-Haul Storage website. Looked around for a little while then placed an order. They showed up and help load everything after they packed everything neatly in their awesome packing. The packing and packages were top of the line. From the first look at the website to the complete processing, completely happy and more than content. I found the experience to be a great one. They met every need it had and then some. Would definitely recommend to friends and family. The best service from a company I have had in a long time.

The service was great and the customer service was very friendly. Everything is very clean and secure. The process of getting what you need is simple, seamless and pain free. I told them what I needed and poof I had it. The people who work there were so nice and helpful. They were also very knowledgeable so if you have any problems or questions they will be answered. The price is very competitive with other companies and I can get packing, moving, equipment, trucks, and storage all in one place. I wish the price could be a little lower though but then I would not want to compromise on quality to get a lower price.

The experience was pretty decent, not too much trouble with anything or the company. Asking family to help put or move my equipment to the truck and then garage. Usually took the whole day or more or moving as fast as we can without breaking anything to get done. The trucks and garages they offer could be a little bigger though so we can store more stock in them and better place things and not stacked up. There's a high chance you could break things. But good overall. I would recommend U-Haul Storage to anybody that asked about this company if they were planning on moving.

The company was easy to work with, provided reasonable prices, and remained very professional. The process started with me researching a lot of companies and U-Haul Storage It was the best deal and value so I chose it. I also liked the variety of options that the company offered. There was something for any need I could have and the employees were nice as well. I would recommend them to others.

Very good experience, I enjoyed the relationship I had with the staff that worked there that were able to help me. U-Haul was an affordable choice for us to use at the time. It's easy to use and available in locations I needed and helpful with shipping need. Very easy to get a hold of someone to schedule any service or if there were questions, they looked up the answer when I needed help and got back to me. I was able to get the right amount of storage I needed. Only thing was customer service and support wasn't the best, wish they had more people working each shift, had to wait for an answer but they did answer the question eventually.

The website is very easy to navigate where you can view and compare over 40,000 storage facilities across the United States. It takes you inside to local facilities near you so you don't have to call around for pricing. The leading company has many partners with "small business, mom&pop" facilities so there are ample possibilities for you to rent in your local area; you know the pricing and can book in as little as a few minutes. You can do your business to find what suits your storage needs on your computer or on your mobile devices with no hassles. I used the storage service and did the packing myself. Once I booked a space was available and upon my arrival the customer support was exceptional. They even had tools available to help me if necessary. A very stress-free event.

It was pleasant, convenient and U-Haul Storage had great hours. They worked with me if I was going to be a few days late and the prices were great. It was an overall great experience. But maybe they could have a drop off box for payments and could have more available hours.

We needed storage when we moved from one state to another while looking for a larger place to rent. U-Haul Storage had reasonable prices, ample storage space and many choices of space size. We were showed several spaces so we would know how much we needed to spend for a space that would hold the items we needed to store. They also provided a list of names we could speak to about their service and all the references provided had very positive things to say about them, especially about the safety of the storage compartments so we were not at all concerned. They were extremely professional, helpful and provided reliability and very quick service. We had a very good experience.

U-Haul is a trusted brand for moving, so it makes sense that the company would seek to extend their brand promise into the storage space and they are a first choice versus other local, lesser known companies. The process of deciding to engage U-Haul self and portable storage was smooth sailing and it was easy to find prices, options, terms and conditions, etc. Their staff is sometimes harried but the experience was seamless, from the start all the way to the finish. Customer service support was adequate and representatives were knowledgeable. Also, the items were stored safely.

We were moving out of our apartment into another across town and we got to keep the Uhaul box for the whole weekend and return it in Monday so we had plenty of time to load our stuff and then unpack it. The employee were very pleasant and helpful and answered all our questions. The price was a little expensive but it was worth it. We would recommend Uhaul to anyone looking for a storage box to use it. It was a good experience and we had no problems. The Uhaul was not as clean as expected but when we mentioned it to the manager they cleaned it out. Was mainly just some garbage left from previous renters.

U-Haul Storage/U-Box was very affordable, extremely convenient and exceeded expectations. I called the company and advised them that I was in need of a storage solution. The company then replied the size of the storage unit (approximately a room and a half) & asked me would I come get it or did I need it delivered. They also asked if I would be packing it myself or needed their assistance. I advised I would be packing it myself. I was then asked to schedule a pick-up time & they picked it up during the time they said they would.

When I first contacted them, they were professional, they offered plenty of knowledge, they had local resource for me. I spoke to a very kind receptionist who walked me through everything that I needed to do. This was my first time using such a service and she was such a great help for me and made the process so seamless. They were also able to be available for me when I needed them and in the time frame that I needed them. They offered competitive rates, warranties and insurance that was far better than that of any competitor, they went out of their way to make me feel important. I can't say enough about how grateful I am that they were available with helping out my family and myself. They could not have been a better help than they were. I wish that there were more companies out there that are just as available out there for other people to be able to use. I will definitely use this same company if I ever need these types of services again.

I needed a storage unit to store some personal items that I was not wanting to move from my old home to my new one. I didn't really want to throw them out either. So I went online to research the best option and found U-Haul. Went to the location and rented a unit and stored my things.

I looked U-Haul Storage up through their website and also spoke to a representative on the phone. I found good information on the website and the phone rep helped walk me through. It was a good experience. I received good customer service and it was easy to set up. This was the first time I had looked into this type of service and I was a little confused about it the beginning. I have used some U-Haul locations in smaller towns and you never really know what to expect but this customer service was more professional. I would consider using them again in the future for my storage needs when my children move in and out for college.

I ordered a truck online, used U-Haul Storage's truck size examples to find the right size I would need. Set up pick up time and drop off time and went to get it. I got to the place and my truck was ready with gas in it and had no complications. The staff was friendly and accommodating. I like that it's pretty easy to setup, order online and pickup. They have an online truck size chart that is helpful when trying to figure out what size you need so you do not have to make a bunch of trips back and forth. However, there are extra charges for everything. Also, some of the trucks just seem old and hard to drive or wore down. But for the most part U-Haul Storage is fine.

I called U-Haul Storage about what the processes was that I would have to go through to use their services. They went over the different sizes and types of storage that they had available at the time for me to use. I then narrowed down the choices based on the number of my belongings that I would need to store and the amount I was willing to pay for a particular container. Then after that I personally visited the facility and after thoroughly inspecting the containers I then made my selection.

I was moving out of an apartment to another one. It was in the same city, pretty much a couple miles away from where I was living. So I had all my belongings already packed up in boxes. I had a delightful experience with Uhaul. There was no problems. And we even returned the large, spacious truck an hour late and there was no complaints from the employees. The truck was a decent size for the price. It was rather cheap and I got to do what I wanted to do with it. I believe other companies would have charged more for the hours we had it, but not Uhaul. I wish customer service was better though. They were a little sloppy, and it would have been nice for a water or something.

I needed to pack and move in a hurry to go home to take care of my elderly Mother. I was able to order a unit and had it within 48 hours. I was glad to ship everything as soon as I was packed and store my belongings in a local storage building until I was ready to have the unit brought home. I was happy that I did not need to rent a U Haul truck and have my brother drive the load to my Mother's town and find a storage unit in a new town that I was not familiar with.

Clean facility, no hassle sign up or monthly pay, low rates. My only complaint is that I believe someone kept trying to get into my unit. Definite proof after changing the locks, one with a key, the other a code word. Still, with my own locks, I'd recommend this facility.

I rented a truck and it did not take much time to do paperwork and be on my way to move. It was very helpful and easy. I also bought boxes to pack my belongings into. The company had all I needed. I really like being in and out with all the items I needed to make my move fast. The customer service was very polite and ready to help me with my needs. I also liked the gas tank was full upon pick up of vehicle. It was very convenient to go pick up and also to drop off. I liked how fast it was to pick up truck with hardly any notice to company (U-Haul). And the vehicle was very clean, but the driver's cab had a weird smell in it. Also, there was no coffee when I went in to get my truck and boxes. Coffee and doughnuts would be nice with all the money the rental ended up costing me. The cost was kinda high to rent a truck for half a day.

U-Haul was recommend just because it was the closest thing to me. But the process took a long time. When I went to go do it their computers were down so I had to wait the next day. However, it was the weekend so I had to way 4 days to get anything done. Also, it was pretty basic and I feel like I paid way too much for what was provided. There was also way too many mess ups and took way too much of my time. It seemed like nothing went right. The people that worked there weren't too friendly either. Won't use again.

I choose U-Haul because it is a known company with a good reputation. But the initial person that I dealt with was not personable. Her responses and info that was given to me was either short and misunderstood or she did not have an answer. It seemed as if she was not knowledgeable about her job and did not have enough training. Or it could have been that she just was not happy with her job. If I didn't need the services asap I would have explored other options. But customer service was nice to deal with and all of employees were helpful.

The whole experience was amazing! I was able to take care of delivery, pickup and storage all on my phone. Great customer service and friendly staff. They were very helpful and courteous to deal with. They were also fast and convenient. I had researched several companies in my area, and their prices were by far the best. Very affordable. I've recommended many of my friends and family to use U-Box for their shipping and storage needs and they were also very satisfied. A great service!

The customer service at U-Haul seemed to quite enjoy working for the company and are therefore exceptionally helpful to work with. So that was a delightful thing to experience. Basically, I picked up the truck then drove it to my home. When I arrived I forced my children to load everything into the vehicle. I only wanted to make one trip. Then we drove, arrived and unpacked. However, I didn't like that I had to drive it myself, especially when I am not licensed or practiced to drive large vehicles. It was a fairly terrifying experience, careening down the freeway. But the fun factoids on the sides of U-Haul's trucks are always a delight to read, so having the privilege of driving one was rather a delight as well. Overall it was quite a lovely experience.

I always use U-Haul for all my moving needs and I was really satisfied with the service. The staff was very helpful and the customer service was excellent. They knew their stuff and cared for me the customer, a very nice feeling. The people you have working at this location were tremendous. Manager went way out of his way to make sure I was accommodated. They handled everything in a very professional way. No pressure or delays. Everything was in order, moved easily and fast. It was a great experience that went well above my expectations. Would use them again.

We liked that U-Haul locations are easy to find, and that they are one of the best known names in moving and storage. It made the hassle of packing up our home very very easy. But the sign in process was a bit of a hassle. We had registered online and when we went in to the store, they could not find our info. However, once they figured it out, it was easy. Other than the mix-up at the beginning, combined with the higher prices, we did not find other things we were unhappy with. We would use them again in a heartbeat. We were able to select everything online to start with. Then we were able to pick it all up, get everything packed, and moved into storage before we left for Europe.

I like that it is a recognized name and the prices are competitive. Knowledgeable people that make your things seem important to them, I like how my things were secure and stored properly... Experience was very good and would use again, everything was clear, up front and as advertised. Overall process was fast, easy and pleasant, and what I imagined.

The process was very simple and easy. I went in and requested a storage unit and they had one available for me. I wrote down all my information. And I was given a key to my storage unit. All of my belongings were stored well. The storage units were spacious and fit all my belongings. They were the perfect size. And the customer service was good, very friendly and helpful. It was also easy to go into my storage unit whenever I needed to get something out of there. My belongings always felt safe and secure. I liked everything. The whole experience was good and everything was really easy.

My experience with U-Haul was good. It wasn't spectacular however it met my needs. I was moving into a new house and I had to store all my belongings and the belongings of my family. I was treated respectfully, the prices were decent and I had no problems with them. I first checked out their website and compared rates with other companies. From there, after deciding I thought that they were the best fit for my needs and at the right price, I called them. This was my first encounter with their customer service and my initial impression of them was great! I spoke with a gentleman who was polite, courteous, and well mannered. He was extremely professional and very knowledgeable as well. He walked me through the storage sizes and prices as well as any deals that they offered. Also, he answered all of my questions clearly and thoroughly.

I shopped around and read reviews. It was easy to sign up for renting the unit. I liked using their website... It was easy and user-friendly. The staff on site was helpful and friendly. They were also very upfront about potential charges. The experience was exactly what I expected it would be. Everything was very easy from my online search to my in-store experience. I found the cost and unit size was very reasonable and competitive compared to other locations. There were plenty of locations nearby so I could select a place that was best for me. Overall, I liked my experience for U-Haul and it was enjoyable. It was very convenient for a move and the storage worked for the short time I needed it.

I rented a truck to move my drum set across Chicago. It was quick and easy service. Everything went smooth, I liked everything. I maybe had to fill up the truck with gas but I hope it takes diesel, if not oh well. All the workers were amazing, the only downside was the wait, but it can be avoid. I came at a busy time but they were able to move the lines fast. They were able to pack my 9 piece drum set for transfer without any damages. It was worth every single penny I paid for because jamming out on my drums made my day! 10/10 would rent again.

It was kind a hectic situation. We were making a move from Michigan to Florida, and the SAME DAY we got the unit to start packing, my father had a massive heart attack. We had already signed our 'contract', but we needed to get to Connecticut ASAP! We tried pleading our situation to the company, but to no avail... we were 'locked in' to our contract. We packed the unit as quick as possible (because of this, many items and valuables came loose in the back, and were broke beyond repair... we lost a lot.

I have used the products and services of UHaul in the past so I was somewhat familiar with this specific location and the various services they provide. So I was expecting them to perform and deliver to expectations. Very easy to make arrangements and schedule the delivery, use and pickup of the storage unit. It is always a hassle free experience working with U-Haul - I have used them for various projects several times over the last 15 years and intend to use them again when the need arises. Location is well placed from our residence and easy to access. Facility was well organized and clean.

We were in-between houses and needed temporary storage. We initially looked online to see what was available to us. Then we called U-Haul Storage with a couple of additional questions as to how we would be able to get the unit and what the inside would be like. They were very helpful in giving us all the information that we needed. We like that it was in a great location and it was easy access to get in and out. It was very convenient for us in the process of our move. The storage unit was easy to use and set up. They were clean and spacious. It was in great condition and helped us to stay organized. With the unit that we had, sometimes the door would jam. We were able to lift it when pulling it open which had helped. It wasn't much of a problem in the long run. It was a great experience.

Signing up and turning back in was not complicated. The website was intuitive as well, and I was able to do all of it on my own, in regards to set up. I also liked how easy it was to set up/use. I was able to store everything that I needed. The employees were quite nice and polite as well. I was in and out in very little time. It was pretty expensive, in my opinion, but there weren't any other options available. I really wanted PODS; however, they were not available in my region. When I was done, I went and talked to someone and ended the contract.

Moving across the country and U-Haul Storage gave me the estimate of 2500 which was a decent price compared to all the others companies. But what was not written, was that they also charged for the mileage. It was still cheap, but would of wished all the price told. The prices was good. A lot cheaper than others, but I guess that makes up for the lack of customer service. Even with reservation one should double check to make sure it's still available. The Ubox was a cheap plywood box nailed to the pallet that is tossed around by a forklift. Luckly I didn't put any fragile items in the U-Box. But the price I look up suddenly jump a few hundred after a few months. Maybe it was a promotion price when I first looked it up. Overall, the process of the move was smooth for the price I paid. It was delivered on time and everything was intact luckily even though the U-Box was flimsy looking. It did the trick.