Public Storage Reviews

Please be careful renting a storage unit from this company. I had a situation to occur at the location at (5275 South Cooper Street) in Arlington, TX 76017. On October 10, 2020 I went to move my belongings out of the storage unit. It was clear that there had an influx of mice in my storage unit. There were mice dropping and pee all over the storage floor and also on so much of my belonging. This caused so much damage. I could also see that there had been water leaking into the unit as well.

The battles and challenges of COVID-19 have been challenging and devastating. I am current helping a family member who is battling the Virus and this doesn't only affect one member but the entire family. The majority of my bill was paid the month before which left me with a $20.00 balance that I forgot to pay by the 5th of the month. When I remember that this amount was due, I was assessed a fee of $29.00! I called and explained the circumstances which I received a call back from the assistant manager who advised me that my account wasn't eligible to have the fee waived, which is higher that the amount that is due!

I started out my monthly rental @ $49. It sounded great in the beginning as I was ok with that amount. Then, it started to increase more and more. By the end, I was paying $84 a month, a 71% increase, in just 14 months! Then, when I emptied and canceled my unit one week into the month, they refused to refund me any money!! Never again.

Anyone who has been denied use of the restroom at Public Storage at 385 Gerard Avenue, Bronx, N.Y. 10451 should kindly take photographs of the signs on the public restroom doors and obtain photos of who they are "selectively" permitting to use their restrooms. They have had signs up using Covid as an excuse for 6 months and the discrimination here is atrocious. I asked who the manager's name is and they told me "**" but would not provide a last name or show even a tiny shred of humanity. This is despite the fact that my 70 year old mother with a bladder condition was with me and I literally begged them. My father and I were also refused on other occasions. I have clearly seen them admit other people who were obviously customers. It is offensive and in violation of the Americans with Disabilities Act.

I was impressed when I first met the manager last week, cordial etc. There was a small hole on one wall but he said it would be easy to patch up, and because I needed it the following day for a delivery, he said he had no time to do it. Was at the unit yesterday to receive my items for storage, and a few hours later there was a domestic violence incident about 50 feet away in the complex. Looks like there are doors in between some of the units and I did not care to investigate, but I had to call 911. Then I accidentally touched the wall, the same side where the hole was on but Several feet away, and it left a hole of about four or 5 feet high by 18 inches wide. Several phone calls later to both corporate and they’re on site location, and not a call back, 16 hours later...

Initially, I had a storage unit with Discount Storage. I received a letter in the mail stating Public Storage had taken over. Okay, no problem, so I thought. I logged in to my account to pay my bill and the amount due is $40 more. They have charged me monthly rent without applying my discount. I immediately called and left a detailed message regarding the amount being charged and the amount that I signed the contract to pay. In good faith, I paid the amount to avoid being charged a late fee, thinking this would be cleared up with no delay or issue. Midday next day, no one has contacted me, so I reached out.

Deceptive and unscrupulous Business Practices. Before signing the agreement I asked multiple times if I was locked in at the rate I signed up for. Little did I know, hidden in the agreement was a clause that said they can raise it for any reason after 6 months. And keep doing so at their own discretion. They can get away with it since it's a pain to move again so they take advantage of this fact. Next is that if you move out in the beginning of the month they charge you for the whole month. No prorated refund. This company is just GREED and SELF PURPOSE. Will never use them again and will make sure NEVER to recommend them to anyone.

8/4/2020. I reserved a 5 by 5 unit on July 15th and I visited the location July 17th just to check out the unit and also speak with the representative about prices. At this time, I was still comparing storage unit companies so asked about the total costs and any additional/hidden charges I should expect, the rep who helped me assured me that the rate in my email is all I should expect and informed me that rates could potentially change every 6 months to a year. I also inquired about the storage lock as I saw various different locks on units as we toured the place, the lady never mentioned that I would be required to use a particular type of lock for my unit. She said I could purchase my lock on my own or buy one from Public Storage. I decided to purchase my own lock which is similar to one of the locks I saw during my tour.

Lost job due to Covid-19. In the past I had side income from selling items held in storage but right after I moved to Public Storage, who said I'd be able to access my things until 9PM, they cut back the hours to 5pm. No longer could I sell items to people with jobs and income that don't get off until 5PM. They were closed by then. See the problem?

Big surprise. It was more like $110. Seems I’m required to purchase insurance sold by guess who? I can only imagine what it would be like getting Public Storage to pay a claim. Tack on $15 a month. Can't use my own padlock, have to use theirs, no clasp on the door, internal lock. Reminds me of U-Haul their ball hitch is one size smaller.

Jennifer & Diandra were very helpful and guided me in the right way. I would recommend Public Storage to anyone. The space I rented was in good shape plenty of room. Location is near my house which a plus for me.

I've been a PS customer for several years. Lately, I've been getting phishing emails and texts supposedly from Public Storage. The messages contain account information that should NOT be visible to the public. The conclusion I've reached is that PS has suffered a breach of customer data, and hackers are now using that data to scam PS customers. I've called PS about this data breach three times, and all three times I've been told I will get a call from their IT department. Those callbacks never came. I now change my account information monthly, but PS won't allow me to drop autopay or to remove my credit card information. It seems all I can do at this point is to wait for the my current credit card to expire, and NOT provide the new card to PS. I will start paying cash at one of their locations until I can find a better storage provider with better account security.

Company has overcharged me about 46% over the contracted amount, and has threatened to auction my property, if not paid. Furthermore, the company doesn't provide ANY details of these charges. It is impossible to see any of them, or their justification, through their billing system. I have attempted to resolve this matter with the company, but the last individual I spoke with there, Raul, said he was unable to resolve the matter. This seems to be a systematic issue with the company.

I rented a storage unit on Confess Ave. in Boynton Beach in Dec 2016. They offered a discount rate to lure you in and still wound up paying the full amount. After a few months they raised the rent for no apparent reason and then raised it again about a year later. If you try to call anyone in customer service -- you get nowhere.

We had used Public Storage without incident since 2013. In Feb of 2019 that changed. We had three units, side by side, way at the end on a sort-of cul-de-sac. Whom ever they had hired for snow “removal” only pushed blade full after blade full into the “cul-de-sac” until the snow was about 7’ deep from front to back. Twelve of us had no way to get TO our units, let alone actually access them. Nobody cared; lies and empty promises. We had just moved out of our residence of 15 years, and virtually everything was in storage because we still had to finish the flooring in our next home. I had 6 weeks paid severance (mid-February to the end of March) which needed to be spent getting everything out of the other two - temporary - units, sorted and moved into our 3 long-term units ——— that we couldn’t access!!! They never lifted a finger the entire time to have the snow REMOVED like it should have been in the first place.

They make arbitrary decisions and they raise rents frequently. The 1st month rent free gimmick is a ripoff because they make all that back and more after they raise your rent. These people are gougers. Avoid them.

I rented a unit on piedmont rd Marietta in good faith that my forgers belongings would be safe. The management and employees were great but the insurance thru Orange Door is worthless. The unit had a leak and our personal belongings were covered in rat droppings, water damaged and roaches. Most has to be thrown away.

I went to this Public Storage in Dallas on Avery to store some of my items. I went to the front desk to ask for the overhead door to be open because my storage is on that side of the building. The lady said that she will not open the door because the store is about to close. It was 5:06 pm and the store don't close till 6:00 pm. I told her that's almost a hour. She refused to open the door. Then she ask where is my truck to unload and I pointed at my cargo van. She says no, she will not open the overhead door.

18 yrs auto pay. I violated the non printed anywhere lease agreement of not leaving late after 9 pm. They had me playing phone tag for 8 days of which I was completely locked off premises and unit. Then was told I had 3 days to move! I have very large unit. I just refilled moving out of a house I was in for 18 yrs. After losing 9 days I already paid for in advance, the 10th day I return to be locked out again to more restrictions saying I can only come in and out on business hours. So that's another 3 and 1/2 hours I have paid for I am losing here time wise to move in the mornings and and another 3 hours at night! I take care of my elderly parents and I am just me trying to just move out of here. They are robbing me of time and money I have already paid for. Not to mention ever since the corona virus they will NOT let customers use the restroom. They know there is NO other stores, etc. that you can just go to and use restroom.

I️ have been with Public Storage for over 4 years, maybe even 5 for my business. I️ have never went a full month without paying. But once I️ am 3 days past due, they immediately hit me with a $90 fee with “other associated fees”. This has happened for the past 7 - 8 months straight because business is slow. I️ always the extra late fee and payment before end of month. Now, during coronavirus and New York is still on lockdown, I️ cant even go to work, I️ cant afford the storage right now, they are going to auction my stuff off in 25 days. I’m not even a month late yet and they already sent me a lien and a notice of sale. SOMEONE PLEASE HELP. MY ENTIRE BUSINESS IS IN THERE. IF THEY SELL IT, I️ LOSE EVERYTHING.

This company shows no consideration for the people during this pandemic at all, and it is not right. I've contacted 5/2/20 in regards to no able to make the payment due to the Coronavirus, cannot receive unemployment, and I cannot leave my home because I have family members who have underlying health issues and are older including with diabetes. This is unacceptable to the economy and people who are trying to survive but instead their worried about money, money, money and money to the point where things are going into chaos in this world. If I had a way to pay them I would but I am unable to and they have to understand this instead of being selfish for themselves. At least cancel the rent until the crisis is over and then when things settle down. People can get back to working and pay for the business.

What people need to understand is its a racket! They (Public Storage) wants you to default. Public storage wants to auction you/our things. They actually get upset when you escape with your possessions. They Wouldn't even return the only pictures of my lost son & Grandmother. Along with a lifetime of photographs. Acting tapes, sport pictures on and on. Currently calling lawyers for lawsuit. Ps Public storage in Torrance CA on Crenshaw & Del Amo bl Supervisor on 04/27/2020 comes running out from a back room right up to my face breaking the 6ft distance role. So close I could smell her breath through both our masks. Telling me to leave after hearing me ask both clerks how much money would it take for one of you to give me a phone number of the person That has my pictures. Supervisor lastly replying, "I sold your **." Wow.

Updated on 05/01/2020: Since posting a review April 25, I've continued trying to reach out to Public Storage regarding rent for tenants whose income has been affected by COVID-19. An email sent to an address for CEO Joseph Russell in another poster's review bounced back. I called PS's 800 number again April 27. The woman I spoke with (Debbie) told me that they couldn't help with my problem, that this was handled at the district manager level. She gave me the district manager's name -- Zach Aldridge -- and phone number. I called him immediately after hanging up with Debbie.

Every consumer needs to read this review! My experience involves the South Lynnhaven location in Virginia Beach. The following outlines the process by which I believe they mislead and defraud the consumer public. I was baited by their online promotion promising 1 dollar first month rent. While I also expected to pay a 24-dollar admin fee, it eventually became clear that they mandate and expect you to spend way more than that.

Reserved a space and was offered $1 for the first month, When I moved in was told I do not qualify as my phone number was in the system becuse I was an alternate contact on a family members unit which was not in my name or charged to me. Then charged admin fees and for a lock I didnt need. Ended up paying over $250 for the first month.

I've had a account with Public Storage going on 4 years now and last year I switched it from my daughter's name into my name and there was an immediate pay hike for the same unit plus other fees telling me we're starting new. The old is erased. And in 2019 end of the year I moved to Tucson. They advertised 1.00 for the first month, that never happened. I had to buy one of their locks and some other things and I end up paying $64.00.

I called about a refund to my account that was due upon move out on 04/07/2020. The women I spoke with was very impatient. She kept cutting me off to get her point across. I have more questions than answers about the rest of my refund. I’m just going to steer clear of this company moving forward. Public Storage cares about money more than customer satisfaction.

This place is awful. The regional manager Marina and the one above her Lisa ** are criminals. They allowed a unauthorized user to have my gate code. That person went in and stole over $8000 of furniture from my unit. Not only that, but there was rat poop alllllll over everything and rats eat through furniture at this property. They will do nothing to help you out after they have made a mistake. Lisa doesn't care about customers. She will hang up and be completely rude. Dora is the only employee who seems to show any remorse or care for customers. DO NOT USE THIS PLACE!! They will get your stuff stolen and highly damaged and DO NOTHING TO HELP!!

This is a public storage in Hialeah FL. To be exactly at: 6800 West 4 Ave. Hialeah Fl 33014. Only one person honest, with very professional customer service is **, VERY special person who care about us but can't do much. After a few years of being a loyal customer and paying always on time, not even one late fee, jumping from small to the biggest unit in the facility, was NO MERCY with me. One time the storage was infested with RATS. VERY BIG ONE, the place was like this for about 3 months, persons making complaints that NEVER was listened for any of the upper manager.

I rent a unit from Public Storage, and their behavior is abhorrent during our COVID crises. Joe Russell, the CEO who SHOULD BE FIRED, sends out this laughable email about Public storage during this worldwide crises **. While other companies' CEOs are giving up salary, restricting executive pay, donating time, our lovely Joe Russell, CEO of NYSE: PSA is:

Public storage gave promotion like every other storage place. However, they increase my rental rate every year, which is expected, but by large %. After 2-3 years, my rate for a small unit went from $30 to over $70 per month. This is ridiculous as their web rate is still $32/mon. I called and they were willing to come down $5 which is peanut. Don't rent if you are thinking long term. It is not easy to move to another storage company thus Public Storage preys on this concept and keep increasing high % every year. I can accept some increase but PS is gouging people.

I chose Public Storage because they advertise 1 month free, so I call first to find out exactly how much is due at signing. I'm told 119 is all that is due at signing then your next month is free, now I'm at their facility with a loaded truck, now it's 119 plus insurance for 15 @ month plus admin fee plus $40 retroactive fee. It's 183, 64 $ more than I was told on the phone. Well now I'm stuck here. I have to get the truck unloaded then within 30 days I get a bill for the next month. I hate getting lied to, I wish I had read the reviews before, they prey on people who are going through hard times. DO NOT USE PUBLIC STORAGE. THEY ARE NOT TRUSTWORTHY. MY TRUE RATING IS -5 STAR.

This is the worst company anyone can ever turn to to store anything. I explain to the representative that my 12/14 year old kids was trapped inside with no phone or code to exit & she got upset with me for being upset. She hung up the phone in my face. I was able to talk to another representative that kept placing me on hold while I’m talking. No respect. No nothing. Just plain disrespectful. People live in the units here as well. It’s just a company that needs to be black listed.

There are some pros and cons with Public Storage. If you know for sure that you are only going to need them for six months or less then they are ok, but not a place I would recommend for long term storage. I make this comment not just because they raise their rates every year, but find the company dangerous in the sense that they are erratic, and any dispute or confrontation is sufficient to motivate them to kick you out and cancel your contract.

6 months in they raised fees by $43 per month. I moved my vehicle into a storage unit in September at the Ann Arbor facility and they raised the rent $43 per month in January. I will never use them again, if you are looking to store somewhere, go somewhere else. I wish I would have read their reviews.

Rented 2 lockers starting September 2019. At the end of December they raised the rates 25%. I had prepaid for January 2020, but when they did this I decided to vacate 1 prepaid locker before the end of December 2019. I vacated and lived up to the lease and cleaned the locker out. PS was supposed to issue me a refund of 123.00 which they claim they did....Here it is Feb. 2, 2020 and still no refund. I called their call center and was treated very rudely. Their call center said I had to call the Tucson supervisor. They gave me a number to call. So I did. No call back. FRAUD ALERT....do not do business with these people. The BBB does not accredit them. Wish I had seen this sooner. I will be shutting down my other garage ASAP.

They are scammers! The day before they auction my unit I talked to Tammy. She told me to make my payment before midnight! I attempted several times and couldn't! Next day I talked to Donna and explained how I couldn't make my payment online. I asked to speak to their dm which she informed me he would be in at 11am. I tried calling several times and no response! They auction my items! I called the next day and Tammy had the nerves to say sometimes it's best to start over! I immediately got furiously mad for her selfish comment!! STAY AWAY! STAY AWAY! STAY! AWAY. STAY AWAY!

Every year they raise rates for old customers, with explanation that "corporate makes these decisions based on availability of units". That's completely false, since they have the same advertised rate on their website now that I got when I first moved in. Now they're trying to raise the prices for 3rd time? Do I really have to get a new unit with new rate just to move to a unit NEXT to mine for the old price? I guess they don't want me to rent with them...

After 6 months of business storage, I was finally able to get a parking space outside. Then my next bill, the dry unit went from 150 per month to 191 per month. I paid the bill thinking it was my “new total” bill for both spots. Got a call today that I didn’t pay my total bill. That was the rate increase for the first unit. And I had a 20 dollar late fee. Whatever. Apparently there is no commitment that is honorable. If they need extra money, they just charge you.

Kim is a GREAT manager, but the Public Storage HQ has serious issues. I have only been storing at this location for about 7 months, never missed a payment. My payment was $63 a month, on 12/26/2019 HQ informed me that it was being raised to $83 a month! WHAT! A $20 increase? In what world is this right? Kim went to work and had it lower to $73 a month. I paid as scheduled, for the month of January on 12/26/2019 online for the full amount $63. Today, I get an email stating I was $10 short and have a $20 late fee! I have all the email, and my payment information and HQ still told me I owe. Now $30 dollars is not a lot of money, but I have issues with thief’s, and HQ is attempting a technical mugging! I had already canceled my space last year! What am I missing?

Please don't even waste your time or your breath. Anyone doing business with this company is surely going to suffer. I reserved a unit and had a phone interview and could not even get an answer to my question about PAST price increases, because of course they "cannot predict the future due to supply and demand changes". Business Location: 9890 Pacific Heights Blvd, San Diego, CA 92121. Also: "I don't even have that information, that is corporate policy." And no, I cannot speak to anyone "at corporate" because "I am the Proprty Manager and I am the only one you can speak to. I don't even know how to reach anyone at corporate." I am so grateful for this website and others like it, that help to save others from becoming victims of greed and deceit.

I canceled my storage unit today, the first day the office was open after I was able to empty it. They told me upon move-out that they do not prorate or do partial refunds, yet I moved in on 7/27/2019 and they had no problem prorating the rent to charge me, even though it was supposedly $1 the first month. All they could tell me at the physical location was "it's month to month and not daily and therefore no refund is given unless you move out before the 1st of the next month for billing." They also do not publish their policies on their website,and do not clarify their refund policies. This is definitely a buyer beware situation and you should thoroughly research before agreeing to any rental terms.

Please stay away.... All the reviews are 100% true!! I had this storage unit for 2 years, my husband was killed 1 1/2 year ago now, the rent was raised 2 times & seriously they charge insurance. I was going through & cleaning everything out... This was my last thing, long story short I finally got to this unit cleaned it out, had a few people picking up things on January 1st, got it all cleaned out (now mind you they were closed). I got a call today telling me I owe $179 for January’s rent & they will not prorate it for 12 hours!! STAY AWAY!!

How is it possible that a secure storage facility can have so many break-ins? I was asking the same question and then it happened to my clients. Upon my suggestion, we rented a large unit for their personal items thinking that a pad locked steel door would be sufficient. 20 days later, someone cut the a door with a bolt cutter and no response from Public Storage as to getting the door fixed today. So I singlehandedly moved 200 pairs of shoes, 8 clothing racks and emptied the unit before the thieves could return for the rest!

My review is pretty much in line with every other review on here. I wish I would have seen the reviews before I rented with them. They are thieves! They kept raising my rent and as everyone else said they know they have you because it's hard to move your stuff when it costs so much to get it moved. In the end I lost everything.... everything. Heartless people who are only about the money. Please avoid this place at all costs!

The Public Storage in Bridgeview IL are thieves!!!! I filed a police report & I will sue! Public storage continue to go up on the rates. For what they charging it should be open 24hrs. If you need a storage place, go to Metro Storage. At least you have 24hr access to your property. Customer service is horrible!!!! They don't care as long as they get your money.

This place is horrible. First they advertised for $1 move in and same month free. Then they turned around and said the rate was raised. It was less then 2 months before they starting jacking up the price again. I went from $87 to $137. And don't mention the late fees it's $157. So I told them today I'm pulling my shit out of there. It's NOT WORTH ALL THAT MONEY THEY ARE CHARGING. I asked why was the rate being raised and they kept saying it's the state. The state of Florida has denied this. The horrible reviews are true. Stay away from nasty public storage.

That are a bait and switch company...raised rates twice in a year and now almost 25% more. If you look at storEDGE.com you can see how Public Storage follows their recommendations for raising rent. Bad weather and bad situations (divorce, foreclosure, etc) will keep you from leaving when the raise rent. DO NOT USE PUBLIC STORAGE!!!!

I rented a 7'x10' unit for a beginning rate of $153 per month. The door is poorly sealed and there is a thick layer of dirt covering everything in the unit. A little over a year later my rate is $196. To add salt to the wound, I receive daily ads in my Yahoo email for same-sized units available for $91 per month. When I called customer service to inquire about switching to the cheaper unit they told me those were promotional rates for new customers only. I asked if the new customer who gets that deal will be paying $196 after their first year and they stammered, not knowing how to reply, then said "Well, everyone's rates are subject to change, that's how this business works." I strongly suggest folks look elsewhere for storage solutions. This company is akin to something you'd expect from doing business with the mafia. I can't stress enough how much Public Storage should be avoided. You're better off taking your property and burying it in the woods.

Beware of Public Storage. When I first chose them, it was under the fallacy that their rates were a bargain. I decided to pass on other storage facilities closer to home and with more convenient hours and in my mind, save some money. They definitely got me with the 'great deals' they post on the internet. As soon as I walked in their store I learned I was going to be paying a lot more than I thought I would. But that is not the worst. After a few months of renting, they raised my rent a staggering 21.5%. I called the store manager to try to understand the new bill and remind her of the rent I had agreed upon. She was quick to dismiss my complaint and asked me to take it with her boss.

First, If you are going to rent space with these guys, I would definitely have the phone number for your local department of Consumer Affairs and the your state's attorney handy. And I'm not kidding. These guys are mobsters. They get you to inquire about renting/leasing space with them under false pretenses (talking about the discount deals that advertise on the internet, but you soon learn no deals at all). Once you go to their store, you soon realize that you are going to be paying a lot more than what you thought. But the jaw dropping part of their whole scheme is when, after months of renting storage from them they raised the rate on MY rental space by an eye popping %18.5 percent. And the worst part is they know they can do it because you have not signed a long term lease AND, AND they know that you are in no position to take your stuff out of their storage unit, because if you were, you would have done it by now.

I moved back to FL almost 2 years ago. I Put my 3 bedroom home in a 10 x 15 CLIMATE CONTROLLED unit in Holiday, FL, for the going rate of $119 a month move in rate. After 3 months they MADE me move so they could split my unit into 2 and make more money on it. All of my furniture was ruined (broken... and not cheap furniture) by the movers. They gave me the $1 move in rate at the new place in NPR, FL. After the first month, I was paying $149 a month, for the same size as I had in Holiday. That was a $30 increase. The first of the year, they raised my rent again and I was paying $169 a month. Now we’ve gone up $50 for the same unit.

My bill this year went from $150 to $216. This represents a 30% price increase in 10 months. I have reported this to Public Storage and the BBB. I'm sure they covered this in fine print but beware of the bait and switch pricing.

I rented a double unit at the Norcross GA store of Public Storage for over 20 years. It contained family antiques and other items, lots of furniture, some in my family since the 1870's, others since 1960. I moved out as of 8/31/19, but it took over a week of moving off and on. Upon opening the unit, I was horrified to see that the furniture was COVERED WITH MILDEW!! Public Storage bills its units as "climate controlled," but my movers really complained of the bad odor and of how hot it was most of the time. This lack of temperature control contributed to the mildew, and I should have guessed there could be a problem because I read in the local paper about someone else having the same issue.

1. The rubber seal on the roll up door was broken and mice would enter my unit. Management said they would repair seal. I had to call district manager, Iris ** several times (she never returned my call). Took 2-3 months to repair the seal. Really?

I chose Public Storage as a place to store my belongings from my house and stored it there for 5 years. When I moved my stuff there it was the middle of the month or towards the end, whatever. They prorated the month for me and gave me a month for $1.00 or something to that effect. I never missed a payment. They increased their rate several times in those 5 years and I was like, "Fine whatever." I finally finished my new home and went online and scheduled my move out which was Oct 2. I closed on Monday the 30th. They are charging me for the entire month! I called the DM and Regional who said they do not prorate and just blew me off. I will never refer, use or suggest someone use this price gouging company ever.

I used the Danbury, Ct Public Storage. I got the promotional rate free move in and the first month $25. I was with them for 2 years. My rate went from $108.00 to $166.00. As of September 13,2019 $173.00. They will charge you for a full month and will not prorate the cost. I did not make it in time to move out by the end of the month. I moved my stuff out on the 1 when they were open. I paid $166.00 for one day of the beginning of the month. No prorate, no exceptions. So the company got for half a day storage $166.00. They were given notice that I was vacating the storage unit.. Do not use Public Storage. It is a rip-off. The cost will increase over time.

I have 2 units. In one month they raised the rates by $21 for one unit and $16 for the other unit. This is a very high increase in rates in one month. What a ripoff. They should not raise rates by that much with a one month notice on storage units. It takes time to move things to another storage and time to adjust budgets. This is a total ripoff and I will never use Public Storage again. I will be sure to tell friends and family about this. Pass the word on that, they are a ripoff.

State of Florida, We were under Hurricane watch. Like everyone else in my community we were busy getting ready, putting up shutters, plywood, etc. As usual I pay my storage bill on time every month. THIS September 1st I stopped preparing for the storm to pay my Public Storage bill to avoid the $20 late fee. To my surprise my bill increased by $30!!! I checked my email to see if I was notified of any price increase, Nope. Nothing. I found no correspondence notifying me about an increase. This increase was way above market rate. I am sure this is not lawful.

I've been at Public Storage for 5 months and they just notified me of a 25% price increase. The B school term for this annoying behavior is "churn". They raise their rates to achieve a specific level of turn-over of customers. Their theory is that you'll eat the price increases because of the trouble to move your stuff elsewhere. Guess what? They're wrong. I'm out.

Public Storage 23 in Wayne are inhumane, disgusting, poor excuses for human beings!!! Losing my son from my life I ensured to save everything of his childhood for the past 21 years. After becoming homeless & losing everything after being sexually assaulted, I had no choice but to get help to save my life, being suicidal at the time. I have never ever ever fallen behind a full month but I've had balances that carried over to the next month.

Today, [08/19/2019], I just left my bank with a printout of my checking account to verify my statement. I made my payment to Public Storage on August 2 2019, I had seen no action in my account over the next week. I then get an email from Public Storage that I was to be charged $45.00 fee for returned payment, I called and was told I must pay for August plus the fee. I mentioned that I had no understanding on this for the money was in my account. I immediately made my monthly payment using the exact method I used on the 2nd of August and 3 to 4 days later it went through. I being upset with this lack of any proper business action chose to move out on the weekend of August 16 2019 when I got paid.

I have had a NIGHTMARE experience dealing with Public Storage regarding multiple issues. First - I was quoted $105/mo on the phone for the storage unit I reserved. When I showed up to activate my rental, the attendant told me which unit was mine and to unload your stuff into the unit, then come check out with her. I did so. Came to check out, she quoted me ~$150/mo for the storage unit and that she was unable to adjust that number. I am now screwed because I have all of my furniture loaded into a unit that I did not agree upon. She told me to call customer service to adjust the rate. I called customer service who directed me to a Supervisor - who I have left MULTIPLE voicemails over a month ago now, with NO response!!

We have had a 10x20 unit for over a year now because we are preparing to sell our house, that one filled up and we got a second unit. When setting this new unit up we said we wanted it set up just like the other unit with autopay and even signed the signature pad when setting it up. Today we get a late fee notice of $30 and I called to inquire why. They state that it was never set up for auto-pay and told me to contact our district manager Alexander about it. I explained the issue and he attempted to reverse the charge, but the system would not let him. I was told to contact the main number again and explain the issue. Once I connected, they were not willing to work with me on getting this resolved even after the district manager tried to reverse the fee. This fee was generated due to an issue on their staff when they failed to set up auto-pay as we requested and signed for.

I moved out of Extra Space Storage and into Public as it was more convenient. It was the same price I had been paying at Extra Space... and there was never a rate increase at Extra Space. I was told the increase was based on storage availability. Meanwhile Associated Storage is precisely 100 feet away and are offering my original rate with a move in special. Asked if they would match the offer... They said NO. They would rather I be gone so some other poor sucker will get snookered. Don't be Fooled... After 4th month a 30% rate increase.

I reserved 2 units in Dallas only to arrive from Connecticut and be told my reservation were cancelled "by Corporate" and the pricing I was offered is no longer available!! Forced to store my belongings, I had to rent two more units at almost twice the price....After finally getting management to return my calls they have been LESS THAN RESPONSIVE OFFERING NO ACKNOWLEDGEMENT OR RESOLUTION.... Local Staff is very nice and responsive but MANAGEMENT VERY POOR AND UNPROFESSIONAL.

First let me say that if I had read the reviews before I rented a storage unit I would never have went to Public Storage. I have rented from them for two-and-a-half years and I wanted to move my stuff for close to 2 and a half years but that costs money so I have not moved it until now. I am finally renting a truck and moving it somewhere else and will never rent there again. First of all they raised my storage four times in that amount of time. The customer service is horrible. Probably the worst customer service I've ever experienced in my life. I was trying to organize my stuff about 2 weeks after renting a unit and the site manager came to me and told me that I'm not allowed to be in the storage facility for more than an hour.

Increases rent for no reason and without warning. After 4 months they increased 25% after elevator out for a month, no carts, lights burned out, closed 4 days for "meetings or emergency." AVOID. They suck.

In July 2017 I first agreed to rent a unit from Public Storage. Paid every month as required. In July 2019 I again paid my unit by the due date believing I would continue to have this unit. I was wrong!! On July 7th I recieved an email claiming they were doing a move out on the unit I just paid the month for of $183.00. I went in, spoke with the property manager Kelly who straight lied to my face saying she would speak to her manager and get back to me in 2 days regarding a refund. Still have not heard back from her.

After 13 years PAYING Public Storage Company on time, and accepting their increases, I was flagrantly robbed and it goes completely unnoticed! I was in my unit about 2 years ago, I went last week to finally empty it and to my utter shock, found it had been entered and everything gone through. EXTREMELY expensive collector items were all taken. They definitely entered through the front pull up, locked stall, on the 2nd floor (which you only need a pass code number for). When I went into their office, I was told, "Oh, we had quite a few robberies on that same floor 2 months ago"! We were never sent any notice of that yet they call EVERY month to make sure we will send in payment. There is NO SECURITY AT ALL!! The police said that they are there constantly there. Get a ring system in your unit. I blew it! Suggestion put a RING camera in your unit.

I have had a unit at the Castor and Aramingo store in Philadelphia for a little over one and a half years. Since I have rented the unit my rent has gone up twice, over 100 dollars total. I understand increases. I don't understand how an increase can occur when the service is less. Every time I have gone to my unit there is a problem. For the first 6 or 7 months the gate near my unit was not in working order. When my partner approached the situation the employee asked him "well are you moving?" So does that mean the door doesn't have to be on working order if I'm just going to check on my unit? What about the other guests that may have been moving? For the last 5 or six visits the light in my unit has not been working. After the first 3 times my partner made the staff aware and was told "there is nothing we can do about it". After the last time I went there the light was still out.

I too rented a space on Military Trail and the price increased dramatically. Does anyone know if there were repairs done on the building in the year 2018? On the side I was renting it was falling apart and I was living out of town. Upon returning most of my belongings were stolen. Hangers were shrewd all over the place and it was clear that someone went into each 1 of my plastic bins. Also it was RAT INFESTED! The insurance company is a joke. They want receipts for all your losts!! Who carries around receipts from 20 yrs ago? I'm a collector and had many antiques. If anyone can remember any repairs being made would greatly appreciate a response. I do have the police working on this as well.

BEWARE!! We are long time customers of Public Storage--about 7 - 8 years. We started out at $80/MO and now we are at $180/MO - for the same 10x10 space - no upgrade, change or valid explanation or reason why! You do the math! Rate increases EVERY SINGLE YEAR - Maybe even sooner on occasion - no legit reason! You just never know with them! At this rate in a few years time it will soon cost just as much to rent out a 10x10 storage space as our home mortgage!! WE ARE DONE WITH IT!!

I would highly recommend researching storage units before making a selection. I did not have sufficient time to do so as my apartment required quick clearings of patios for painting. I still shake my head in disbelief as to how many "incidents" arose in just a short 2 1/2 months of having this storage unit. I had to continuously contend with dishonest and unscrupulous behaviors from signing on to closing out of my account. It is quite clear to me now why this company's ratings are extremely low and contain overlapping complaints.

Rented a 10x30 unit from Public Storage on Military Trail in West Palm Beach, within 18 months our cost went up $100/month.... Place is run down, rat and bug infested and mandatory insurance only covers $250 of damages caused by both. So glad I finally got all our stuff out of there... 8 large boxes of items and some furniture ended up in the trash.

Don't be fooled by their promotional rates! I will have had my unit 15 months, and as of August 1st, the price will have increased by slightly over 49%. It went from $79 per month to an August 1st price of $118. This is either my second or third increase since moving in. Once you've moved your belongings in, they know they have you hooked and the price screwing begins. As soon as I can identify an alternate unit, and get a firm price agreement, I'm moving!

DO NOT USE PUBLIC STORAGE. Through no fault of our own we had to put all of our belongings in a storage unit until our house in New Bern NC is available. (Hurricane Florence) We just received notice that the storage company we used is going to increase our monthly rate from $170 to $212 per month starting August 1st. THAT IS A 25% INCREASE.

I had a 15x10 unit at PS white center, from 2014 until end of may 2019. I paid on time every month. One time I called and they had changed their payment format and asked for my unit number. which was 3 digits but they required 4 and would not let me make a payment. thus they charged me a late fee and would not refund it. NEXT, when we closed out the unit last month, we had not been there since we put our collections in it in 2014. Upon opening it, the entire unit every box, every item and every inch of the floor was covered in RAT ** and PISS. It was everywhere,. NOT only that they would not give me a trash can to put all the RAT ** I had to sweep up and made me take the RAT ** away in my CAR.

I was presented with a bill as usual for my storage unit which I paid on time and in full. Online! This company has the audacity to then come back to me saying even though I paid, I still owe them more money and then had the nerve to add a late fee. I have always paid in full and on time so this isn't an issue with back payments. They just pulled numbers out of thin air. Lovely! If this company can't present me with a proper bill, it's on them and not me. Do NOT do business with this company, they are thieves!!

I rented a unit from Public Storage over a decade ago and had a terrible experience at that time, but over the years, the memory had lost some of its power and, having seen several new and spiffy Public Storage locations opening up around town, I assumed that my earlier experience had been a one off. WRONG. Rented from them over a year ago and they've raised my rates twice. Late fees accrue on the fifth day of the month, even when the fault lies in their website's inability to handle payments properly some of the time. Personnel, after the initial sales pitch routine, are rude, dismissive, insulting - particularly on their central phone system. I'm over seventy years old and I've owned my own business for over forty years. In all of that time, I have never seen a business continue operating, much less grow, with such horrible customer relations. In a way, it's pretty impressive how well Public Storage seems to be doing.

We had a storage unit for a little over a year. They jacked our rate up 3 different times. On MULTIPLE occasions, the "gated" access was wide open and free for anyone to come in, steal property, etc. I finally got sick of it and gave notice. We moved out of my unit by the end of April 2019. I received a call later that week regarding a piece of furniture we disposed off. While the dumpster had a sign about no dumping, so does my apartment complex --- and it's meant for non-residents. The same day I received the call, my husband immediately went to retrieve it.

This company has no consideration for customers and the staff worthless. I've given a 1 star because 0 is not an option. If you plan to rent a Storage space in Montclair, California, think twice. Security is a joke and management particularly "Delia" the onsite manager will deceive you and lie with a smile. I had my things stolen while at the facility the day I moved in yet her security cameras show nothing (Interesting) don't you think? Oh! And this was at the time of closing with only 3 customers including myself on the lot at the time. There are better choices then Public Storage read the reviews people, I certainly wish I had read them first before losing my things. I will be posting this on every website that will allow me to inform people how terrible this company is and what a worthless group of employees it hires.

BEWARE of doing your storage with Public Storage. Sure they will give you a good first month's deal, and the facilities are usually nicely maintained. BUT what they won't tell you is that they WILL raise your rates, sometimes several times a year and those RATE HIKES CAN BE HUGE. I was just handed a 30% increase on my 10x20 personal unit rented only a few months ago. That robs my family dinner table of TWO MEALS a month. What's more, their management doesn't care!! You get a standard spiel about market rates etc. Take it or leave it. Of course they know it will cost you hours/days/dollars to relocate to an ethical storage provider.

I recently signed on to the Public Storage website and into my account. I paid my fees due for July 1,2019. I then tried to logoff. I spent quite some time trying to find a logoff button. So, I started calling EVERY number listed on their website. ALL of them had the same menu. I finally called my local office and the girl there knew nothing about the website screens. I then called the new reservations numbers. Of course, a live person would answer that number. They were of no help, but transferred me to the billing dept. The gentleman there told me to close the browser and that would log me off. I asked him if Public Storage was so advanced in their security that, the same logoff/logout procedures I encounter on ALL other websites, was not necessary on their website.

I have a unit Garner Ferry Columbia Sc. I went on to make my payment. The system won't allow me to login. I didn't change my password. But after serval times my only options was to change my password. It still won't allow me to login. I called website and emailed still could not. So I made my payment over the phone $10 convenient fee. Why was I charged fee because your online system was not working. So I contacted corporate office and after 2 days I received a call back and the most rudest manager said, "We are not refunding your $10." He said there are other options of payments. I explained about the assistant that we requested. He didn't want to hear it. Money hogs. And the increase your rates and try to justify why. I will never use them again.

I cannot recommend Public Storage. I recently arrived. I had an appointment that I confirmed before I went to the destination and was told that the reservation I had only held the special but not the unit itself. I'm 48 hours before my movers have arrived and I'm being told that there is no unit size available. Even though I had a reservation they are not required to hold a unit for me. I was under the impression that when I booked a reservation and received a confirmation number that a unit was being held for me. I spoke to the corporate office and they offered me another location at three times the price.

I’m only giving it a stars because the staff at my location was really is exceptional. First off they raised my rent after the first 6 months and again a year after that. The light in my unit was out and never fixed. I was told that I wouldn’t get charged after I moved out and of course they did. I was charged for an entire month after my move out date. When I tried to get a refund I was given the runaround for days. They never answered any of my emails or phone calls. I will never rent a space from a Public Storage ever again. This company has no consideration for its customers, and do very little to repair their facilities.

Rented PUBLIC STORAGE Co 6040 Lakehurst Dr in Orlando. Storage unit in paid insurance for a yr. My storage unit had rats. They chewed our new sofa and new loveseat. After all their annoying dept could come up with $250 only. Damages. Worst place to rent from and their insurance carrier worst experience. Didn't care for all property damages, infested rats nesting, the pictures, the video, the proof. Nothing.

It’s been over a month since I’ve gone to my storage. Once I was there nothing looked suspicious until I opened up my storage and saw my clothes and things thrown everywhere. Missing generator, tools, etc and all boxes cut up. I went to the office to tell them and all 3 workers there didn’t bother to care including the manager. They just told me to file a police report. Sheriff came and ask them if they had video surveillance and they said no, not a even an explanation or how this could happen. I spoke with the sheriff privately and he even said this is an inside job as I kinda assumed.

The Public Storage on S. Nova Rd is a terrible place to store ANY possessions. Over the last 10 plus months we have encountered no less than 10 rodents, both alive and dead, in our unit. No, we are not the only unit which is infested. The entire property has been over run. Most of the things in the unit have been completely ruined. When we discovered how bad the issue was, a request for professional help to be brought in to clean up the property. Never mind rodent excrement has caused plagues. Additionally, management refused to give any financial cut for monthly payment. To add insult to injury, when my son and I were cleaning up the unit, and needed water, it was turned off. We were told we would have to provide our own water. I hope this helps keep anyone from the same experience. If you are looking for a place which is clean, safe, and even has a drinking fountain, try Extra Space Storage in Port Orange, FL. Good luck.

Horrible unethical criminals! Do not go here! Constant price increases... hopefully they will go out of business or be purchased by an ethical company, sooner or later they will get in trouble and hopefully shut down.

For Public Storage, the customer is a source of money and nothing more. They could care less about keeping customers. I was told when I signed on that "rate increases of 3-5% could occur from 6 months to one year, but that typically they occur only after one year." This was a bold-faced lie. My rent was increased between 10-15% every six months. If you need storage, best to find a smaller, family owned business that actually cares about keeping customers. Public Storage has people over a barrel and they know it and they do not care. Their CEO Ronald Havner, earned 10.5 million in 2017, so why would he care? There ought to be more regulation of the storage business. I could never recommend this company to anyone.

This is my 1st time using Public Storage and it's definitely my LAST!!! I purchased a unit almost 5 months ago with the "first month $1" special although that's totally FALSE ADVERTISING. That bill went from $1 to $73 really fast. That was a major red flag as to what's ahead. I received a email a few days ago in reference to a sizable increase in my monthly fee. I was told they can increase anytime after 6 months as long as they give a 30 day notice. Well ma'am I haven't been there 6 months. Her reply was "IT'S CLOSE ENOUGH". WOW!!! Suggested I could move out if I don't want to pay the increase. I'm almost 800 miles away and paid movers to place my things there. I immediately call corporate.

After having three negative experiences with Public Storage at this location, it is time for me to share my experience so that others may be spared similar experiences. My first experience was receiving a call saying "we need you to bring us a key" so that we can enter your unit on account of reported flooding in the adjacent unit. The water damage was mostly contained to the adjacent unit; I didn't have any damage on account of all of my belongings were in watertight totes. The water leak was the result of improper drainage maintenance around the building and parking lot.

The management has lied to me about my things being auctioned off yesterday and I was able to check their work and I found out more than I bargained for. The manager told me I owe $283. I had to pay that full amount on my birthday April 22 2019 and if I didn’t they’d be auctioning my entire unit. I was able to call their bluff and I logged into my online account and to my surprise I only had to pay $113 and no auction and I was told by the DM the same thing. I had to pay $283 to avoid auction and they did not realize I had an online account and my reservation #. I was not given the advertisement price of $1 and overcharged and harassed by the management to continue to pay more than I was quoted and more than I owe.

Never, EVER trust your belonging to these smarmy crooks. "Climate control" is **. Everything I own is a total loss. Everything is wet and covered in mold. The Insurance they made me purchase, (google class action suit Public Storage) told me that they would only be giving 250.00. I was told I must inventory everything. They admitted this facility has had a "fungus event" and the HVAC had stopped working *admitting guilt* but that meant they only reimbursement 250.00. I was never informed of this "event". This makes no sense. They don't send out an adjuster, it's "your responsibility" to take pics and provide all documentation. This is meant to discourage you, hoping you just take the 250.00 and go away.

I was just locked inside of Public Storage at Austell Georgia's location for nearly 30 mins while exiting from moving my few things out from mine and a friend's unit while there were 4 employees vehicle's right there in plain sight! I didn't have my code and was let in to move out my things since my friend retrieved his and moved to Miami on Friday. The staff let me in the gate today therefore knew I had to get out!!! They totally ignored me and the door was locked when I pulled it. I laid on my car horn then called inside 4 times but the dirty suckas wouldn't answer! I'M LIVID!

I have reached out to Public Storage corporate with respect to this matter prior to this posting but received no response - to no surprise given the events which have transpired with them. My father passed away last summer and my mother is the legal executrix of his estate. He has a storage unit at one of their facilities. My mother had been in contact with the regional manager who made the payment and transferring process extremely difficult and was entirely insensitive of the situation. Not to mention she requested information that would fall under personal information that legally she has no right to see.

This company does not care about its customers. Raise rates 17% in 6 months. No give and take with this company. Avoid this company. Will be looking for a new unit soon. They just accused me of throwing items in a dumpster and charging me for it as well.

At 1 month and 3 days I am already in auction status for 10$ that was a prorated amount that has now turned into 279.00. because I was told the 10$ needed to be paid by the 28th and on the 28th I was told they would not accept the payment and had already been issued a 30$ fee because it was not paid by the 27th. I was not told to pay by 27th and I started my storage on the 28th and nowhere does it say 27th. Anyway they said read terms and conditions that payment is due every 30 days.

This company are total crooks! They have snaked their way into Omaha, NE and bought out a friendly and reasonably priced company (Safe Guard Storage) and have turned the facility into a total sham and terrible place to store your personal property. I had been doing business with Safe Guard Storage for over 10 years and only had 2 price increases over that time which were $5 pr/mo increments but these crooks come in and within only a few months of taking over have notified me that they are increasing my rent $15!

Although the salespeople were friendly, there were some upsetting practices. They tried to insist on us taking insurance for our unit which we did not want to pay. I called my homeowners insurance and was told that it was not necessary. It took a lot of work to get the charge removed after we demonstrated that we had the insurance. We were surprised the charge for the lock and assumed that would be included.

Do yourself a favor and stay away from the Public Storage Company. Their older facilities are deteriorating without any care, maintenance or cleaning of them. Their A/C units are old and do not cool off their supposed A/C controlled storage units and they will charge you a lot of money for those garbage units. Those facilities smell bad and their managers are very lazy, unprofessional and rude. They also bad mouth the company to every customer who presents a complaint to them. Now they have their facility's bathrooms locked up all day long and after 6:00 pm you cannot use their bathrooms at all because the managers were instructed by the regional district managers to do so! If you are still moving after 6:00 pm you need to bring a bucket with you in case you need to go to the bathroom, which you will have no access to! UNBELIEVABLE!!! What a shame this company is!

Public Storage just increased our rent by over 16% after 4 months. They can increase the rent at will and by whatever amount they want. This is what they call a ‘flexible’ solution. Of course this practice is never mentioned during the sales process.

This organization is nationwide and will rob you blind. Their units are not that good for the price you pay. They have recently raised their rates and if you are one minute late they will charge you 20% late fee and then start tacking on "lien" fees which are bogus. Making it impossible to get your belongings out with cutting off an arm and a leg for them. The 5 star ratings by some on their website are not validated reviews. I can't imagine how anyone could give a 5 star review. This is a crooked organization and probably run by the mafia.

This review is for the Northridge, California facility on Shirley Avenue. I have been here for a year-and-a-half. In that time they have increased me twice to almost $50 more than I signed up for. Neither the contract/nor the employees ever alluded to the fact that this would happen. They did bait and switch in the first six months. To make matters worse my unit was without lights for a week and the manager is unwilling to credit me for the limited access I had to the unit during this time. I called the district manager who could not even be bothered to call me back. This company doesn't care about customers. Just money.

Was lied to about a 55.00 a month Labor Day 2018 special. Told rent could not increase more than 5 dollars a year. Was NEVER charged 55.00 but 79.00 a month from beginning. Feb 2019 rent DOUBLED to 100.00 a month. Kinda freaky to discover I am the 666 complaint and have discovered several class action lawsuits against Public Storage. This is exactly how extreme left wing socialists like AOC get into power to kick Amazon out of NYC.

I've used Public Storage several times in the past several years. 1st, they upsell you. You have to buy their lock which is about $15. Ok, whatever. Oh and if your storage unit has two doors, yes, you are paying for two locks. Always ask if they have a unit with only one door because they will try to rent you out that unit. Also they will keep trying to pressure you to buy any and all accessories they have. Luckily, I'm good with saying no and shopping around.

It was easy to book the storage space (12' X 30') online. The move-in process was great. The folks working at the local store have been great. The issue is with their contract and pricing policy. If you read the fine print of the contract they can increase your rent at any time with 30 days notice, no justification and no cap to the increase. I have been in the unit for 7 months and have received several rent increases already. The local manager and regional manager blame it on the automated system which is set to increase the rent when the market rents go up due to supply and demand.

Had no idea that Public Storage was not accredited with the Better Business Bureau. Had no idea that Public Storage had numerous complaints against them. Had no idea that they will auction your storage unit off in less than 60 days. Public Storage sucks, the worst storage company and is definitely not for their customers. This company hit customers with liens, lockout fees, late fees, double rent and ready to auction your property off by the 57 day. By time you're in your second month, near the auction date, you are owing this company under $400.00 if not that! Moreover, I've been with this company perhaps six years total. Had my fair share of experiences on things that could happen with my outside life, therefore, I was faced with the threat of auctions.

Been in the unit for 3 months and just got a notice that they are raising their rates by 18%. Very convenient. And judging from the other reviews, this is their usual business practice. I'm sure they know people will just pay so they don't have to move all their stuff. I'll also pay so I don't have to move all my stuff, but posting a few negative reviews doesn't take much time and it makes me feel better about being had by Public Storage. I'll definitely be warning anyone who asks to avoid Public Storage as well. What a scam.

No time to get in my storage. Ripping people off with the going up on their rates. Dark place and elevator not working for months. ConsumerAffairs need to investigate this facility. They are ripping people off of their belongings.

I had a problem with my unit. I was current and could not access. I called SEVERAL times. Went to the facility but no one was EVER in the office. I finally stopped paying my bill because I knew they would call me back then. Nope. I was wrong. I let it go for a while and then paid 300 of the balance. They finally called. I told them I was glad they called and about the issues I had been having. The lady told me she would look into them and call me back. They never did. I called the property manager back and she told me they inquired with the district manager who said and I quote "they know the balance due so too bad".

I had a storage unit in Houston, Texas (Greenbriar location) for almost three years. Last month, when I tried to pay a $5.00 balance, the payment went through as $ 500.00 due to a glitch in their website. When I called to address the issue, I was told it was irreversible and they aggressively went after the $500.00 dollar amount even after they knew it was a mistake on their part. I did not owe them $500.00, I owed them $5.00. I paid by electronic check, so they kept bouncing it back hoping to ** my bank account of the $500.00 that was not owed to them, which subsequently put my account into overdraft status. Then they attached a bad check fee, a late charge, and a lien fee onto my account. After I put a stop payment against them, they threw my unit into auction status and changed the auction date without ANY notification of an actual date and tried to take my stuff. Unless all their bogus fees, etc were paid they were going to auction my unit off.

I called to ask a question at 10:59 am about payment, and why was I being charged a late fee when we moved in on the 12th. The person answering the phone placed me on hold and came back about 5 mins later to tell me that my account was up to date. I then informed her that the late fees were for last month and I needed to know why was I being charged late fees. She placed me on hold again, this time it’s for over 28 mins. When she returned she immediately hung up on me. I am truly upset and only needed a question answered. I called back and she answered and placed me on hold without my consent to hold. Just plain old rude.

Two incidents of improper late fees and delinquency fees which the District Manager, Fatima, refused to help resolve. Public Storage Location 20175. 1) my credit card for auto pay was lost/stolen. I went online to pay with a different card. Public Storage processed it as a check and claimed it was returned by the bank (BECAUSE IT WAS A CREDIT CARD NUMBER) and then charged a $26.80 Delinquency fee and a $25 late fee. I would not have entered a credit card on a check payment page. You would have to enter a routing number and account number. There is no possible way that I inaccurately did this. The person working the desk told me that if an account is delinquent, it immediately converts a credit card payment to a check and submits all payments as only checks.

I made an online reservation for storage at the 4920 Capital Blvd. Raleigh, NC location and before I had turned the computer off The Manager was calling to confirm and set the appointment for my requested time. Then, on the date I arrived and met a most profession manager, **, who helped me decide if I was over-purchasing and realized that I wanted 'climate control', making the appropriate adjustments. The tour of the property was accommodated on a 'golf-cart', so that I did not get too tired, as Ms. ** said.

Beware, they advertise "climate controlled" but that is untrue. They only maintain a temperature range. There is no humidity control. I was misled and therefore declined insurance so when I discovered my mattress was covered in mold there was no recourse. I should sue them for misleading advertising.

I just received notice that Public Storage will be increasing my rent by 17.2% next month. How in the world can they justify this? It is outright greed. Tell me one other product or service that is able to increase its price by 17% in a one-time increase. I will moving out of my units ASAP. Completely ridiculous and unethical.

ME THINKS NOT! Please DO NOT rent from Public Storage. I have overlooked many things but this one thing I am going to speak on it. I allowed all the other things to slide, like the door being broken and you have to jiggle it to get in... No big deal, things happen. Then the carts were moved inside and only accessible during office hours so if you didn't have your own moving cart after hours you were out of luck... I understood that too 'cause they said people were stealing them. But when my mom was admitted to ICU in critical condition on life support and I spent every single night at the hospital by her bedside, paying my storage fee was not at the top of my priorities.

Established a move out date 2 weeks before vacating... Website indicated no payment required. When moving out, was told I needed to pay the full months rent (moved out on the 12th) and was also charged a late fee. Of course it's their policy to not rescind late fees. Just a horrible way to treat a long term customer. If they could have figured out a way to squeeze me for even more money, I'm sure they would have. Be careful upon vacating... Even if the website says no payment required when you establish a move out date, don't assume it means you'll only be charged up to your move out date and can make your final payment at that time. You'll be charged the full month (even if moving out on the 1st) and charged a late fee... Was kind of surprised they don't have a bouncer waiting to toss you out the front door.

I was 1st pleased with Public's rates, everything was ok until my fate had ran out, I suffered unexpected heart attack and miss 2 months of rent and because my income shut down Explain what happen to Public. They didn't want to work with me. All they wanted was the rent money and was given a deadline date to meet. The deadline came I was a short, they told me, "Sorry we have sell your unit." All my family pictures and everything gone, it's like I never existed. I hope and pray that Public get there and get sued big time. Oh I even reached out to the district manager and he was very rude and unprofessional and told me nothing he could do.

Beware. Read your contract before you sign every single little word and detail. They are full of big scams making you sign papers for a storage which is a scam. I don't recommend their service. I decided to cancel within the same day of renting a storage space. Just for a couple of hours they won't refund my monthly rent or insurance, only the stupid lock that you buy from them. Which is a scam. Too many loopholes, I don't recommend them.

I rented a storage unit and a couple of months later the rent increased. In November 2018 I was charged a $38.00 late fee even though on the contract it gives the 15th as the late date. In December 2018 I was again charged a late fee of $38.00 even though the rent was paid before the 15th. I physically visited Public Storage to discuss this concern, but the facility was semi~dark and the door was locked, yet there were two female employees sitting there talking on the phones. I knocked on the door and one of the young ladies opened the door (very unwelcoming).

I’m writing this review about the office on Gould in Bossier City, Louisiana. I moved to Louisiana a couple of years ago with hopes to buy my home and start anew. In the beginning everything was ok about a year of searching and contemplating where... The price went up approximately 20 dollars. Ok fine I went to visit my children last year and became gravely ill, had to be hospitalized, lost some memory and more. Moving on, I am receiving calls from this office.

My bill of 35 dollars was due in January 1. I paid my bill ahead of time because I was going on vacation. I paid on Dec. 07. They sent me a bill on Jan 2 to pay for taxes increased in Broward County Florida in the amount of .33 cents. I returned from vacation on the 8 of Jan. Just to find out that I have a late fee payment of 20 dollars plus 33 cents equal to 20.33 dollars for not paying these .33 cents. I paid it today but I believe I can not pay for their mistake. They should have add this on the bill I paid and also they should have given more time to pay the .33 cents. They gave 3 days to pay. Very upset at this. They robbed Me 20 dollars.

I've been renting my unit since August 2018. Today, they notified me of an increase from $129 to $142 even though the current advertised price for a unit my size is $123 in the same building (and no, that is not the advertised sale price for new customers). I've rented before, and I keep changing units to the lower price, but I'm really tired of that. I wish they would just have honest and fair business practices.

I am a musician and have been a tenant at another storage facility. Given that I live in a small studio in San Francisco I've used that space for guitars. I wasn't using PA speakers, guitar amplifiers and cabinets, any oversized items that wouldn't fit in my apartment. Over the last 3 years I've been a model tenant. Always paid on time and in full and my experience and relationship with the employees of that Facility has been wonderful. They've always been helpful, courteous and friendly.

I've been with Public Storage for over 3 years and I'm moving out my stuff today. Was called today and informed that I still have to pay for the month. Today is the 5th, was not told that they no longer prorate but was told they would prorate when I first started using their services. I pay $249 A MONTH which is ridiculous. The late fee is another 40 plus dollars. The storage unit itself is in need of work. All of my belongings are covered in piles of dust. Stay far away from this company. Not worth the headache.

I have been a customer of the Public Storage location on Ogden in Aurora IL for 7 years. I had 24hr access due to my small business needs that occasionally fall outside of office hours. Earlier this year when trying to enter after-hours for a job, I was denied access. I tried multiple times. I called the manager from the parking lot with no answer. I left a message which was never returned. This weekend I had another job and found a pile of snow and ice in front of my storage unit. The manager was out, and office locked. I had to clear the snow myself.

From the moment I made an inquiry at Public Storage in Thornton Colorado the customer service has been poor. This poor customer service deteriorated when I became the victim of domestic violence and they couldn't care less about protecting me from my abuser by simply allowing me to retrieve my property. First, the procedure to sign up for a unit requires an appointment during hours that most working persons cannot meet (appointments are limited and not designed to be convenient). At this point the customer service really breaks down as the lies begin. I was told to simply have a friend come and set up the unit. That I can set everything up online, including multiple authorized users.

First they make you buy a lock that you cannot use anywhere else but yet they don't buy it back or let you rent it. The dollar for the first month only applies to certain units. I have tried multiple times to go online to pay which I have had nothing but issues and calling the local facility where the unit is, is zero help, they tell you to call the customer service line. They prorate to move in but will not when you move out. Everything seems to be a scam and see how much money they can get out of you. I have been calling the local facility which one of the staff argued about what I got when I moved in, she was wrong and I was correct with zero apology.

Paying my online Dec 1 account check was returned acct. The checking acct had been hacked. They would not believe me regarding the hacking, so I paid $116.xx to close the account with a new checking account on Dec 6. On Dec 12 I received another notice that the check had been returned. On speaking with the rep at the site, she tells me is auto checking. I NEVER SIGNED UP FOR AUTO PAYMENT. I can't find a telephone to file a complain, so I guess I have to go small claims.

Everything about Public Storage is unethical, from fee increases, fines and customer service. They have an I don’t care attitude. I travel frequently and at times run late on payment. The fee is $75 on a unit I pay $135 per month. I first obtained this 10x10 unit 4 yrs ago for $45 per month. Public Storage leverages my “stuff” against me to charge exorbitant $s. They take advantage of every opportunity available to them and are nasty people on top of it.

On Tuesday May 29, 2018, I got stuck at Public Storage on Lee Highway in Centreville, VA. I was there for about 3 hours from 8 to about 11. While there I called Public Storage’s corporate and talked to people who did nothing but blame me for being stuck. I told them the door was malfunctioning. They told me it’s not opening because I left late. That was not the case. Something was wrong with the gate. They berated me and yelled at me. One of the women I talked to was so rude scolding at me “pay attention”, but I was trying to talk to bother her and the police officer, who was on the other side of the gate to help me. Not once did any of them agree with me that the door was malfunctioning. After multiple attempts, I talked to a representative, who told me to call the local police, as they should have a code to open me.

If I could give zero stars, I would. They will charge you a full months rent regardless of when you move out. I got my unit in October. I’m moving my stuff out on this coming Saturday. The manager and the district manager is telling me that I am required to pay a FULL MONTH'S RENT regardless of me only being there 8 days this months. Ridiculous!!! They do not prorate which to me is total BULL. These people are complete rip-offs. Find another storage and make this place your absolute final resort if all else fails.

I was late with this month's payment and received a final notice to pay by today. I have this in writing. I went to pay my bill today and they sold my unit yesterday. I have cried all day. My deceased mother's possession were in there as well as my grandkids' baby pictures and other family heirlooms, nothing of any monetary value at all. I spoke with management and they refused to let me pay my bill.

On Nov 20th I had a 3.30 appointment to check out my space I had rented and bring in a deposit to secure the spot. At 11 am I received a call that a "mistake" had been made and my spot was no longer available. I insisted on an explanation as to how could this have happened when I had received several confirmation emails and phone calls from the company the day before to confirm I was coming in. Which I assured them I would be there at the scheduled time. I am now told that a scheduled appointment does not mean your spot is reversed. What it does mean is that it might be still available. It might not. When I asked why this is not explained when clients book appointments I was told that if they told clients that they wouldn't book with them. Hmm makes you wonder!!!

We went to get our stuff and everything was torn into and RAT poop all over. The place is dirty and unkept. We lost a lot of our belongings. When we cleaned things out not even a dumpster. When we went back there were cops there. The unit next to ours was robbed. They lost TVs and furnishings. What kind of security when people can get in through locked gates. We lost so much of our stuff plus months of payments. They also raised the rent a month after moving in. The place is dirty and smells. Please be careful before putting your precious items in storage. They will not be safe. They are very nasty and rude. Please stay away or get very good insurance to protect what you might lose. It's sad to feel your possessions will be safe and you go to get your stuff and it's either destroyed or gone. This one is on NE 36th st. In Ocala, FL.

I rented my unit in May of 2018. I rented because the rate was fantastic. I even convinced my parents to rent a unit too. I paid my rent in advance through December. Today, November 21st, I logged in to make a payment for the next 6 months. While I anticipated there might be an increase, I was shocked to find my monthly rent went from $43.00/month to $75.00/month. That is a 74% increase. I didn't get any letter, or email. I just happened to log in.

I have experienced a evil and unlawful misuse of power in this corporation. Beware of these Wolves. They put your contract, billings, payments in writing. Yet they lock tenants out when Rent is fully paid with NO Warning! NO written reason. This way they either steal your unit or get the tenant to move out angry and NO Data on terminations of the POOR, WEAK, BROKEN.

I rented a storage shed in St. Paul for my daughter who moved out of her college apartment. I paid for the first month and was late by one day on the second because I didn't get an invoice and forgot about it as I live in Milwaukee. Once I realized I hadn't made the payment I called them to ask why I hadn't of received an invoice and asked what I owed. They hit me with a $20 late fee. I stated that was ridiculous and refused to pay it. They hit me with another $20 late fee for the $20 I had not paid. They then deactivated my code. They are criminals. The customer service is the worst!! I would give them zero stars if I could. Don't use this company!!!

I rented a storage unit form the location at 4300 Boulder Highway for six (6) years!! The first two onsite managers were professional and possessed great customer relationship skills. However, in 2015, the company hired Chanti, who consistently pushed her staff to robo dial my cell, because Public Storage compensates its managers for accounts paid on time. As a loyal customer, I would ALWAYS pay any and all late fees, etc on a monthly basis. Due to the aggressive actions by Chanti, the current manager, I wrote and called the corporate offices, as well as customer service, complaining about this individual. Moreover, in speaking with a few of her subordinates, they substantiated my concerns regarding her behavior.

Do not get a unit here unless you like them raising the price without telling you. I was promised a set price for as long as I have a unit and they did not inform me they were raising the price. The customer service rep was extremely rude to me on the phone and the district manager refused to help me. She did not call me back for two weeks and when she did she stated “there’s nothing I can do.” I will be moving my unit to a different location as soon as I can. Run far far away. Do you even care about your customers???

I rented a storage unit from Public Storage for an agreed upon and advertised price per month only to have the price per month increase by $35 or 20% after a short period of time. I was told by the onsite and district manager that the rental prices are market driven and therefore because there was a shortage of rental units at the size that I had rented the price would go up. In my mind they pulled a bait, getting you in at the lower rate, and rate, increasing your monthly rental fee once they have you in there. I rented a large unit for my daughter's things, she lived in a three bedroom home, so to move it to another unit, which would require a large truck, would be costly. They know that so they know that they can raise the rate accordingly which is still less than renting a truck to move it out. What a racket. I addition to this review I also put one on Yelp. Stay away from Public Storage!!!

The Public Storage in Baltimore Maryland on Kent Drive needs need management as well as its other employees trained properly. I'm having a difficult time trying to have someone explain to me how come I am being charged for a 5x5 unit that is barely a 4x4. It is impossible to get in touch with anyone from corporate, they send my calls and emails back to the people that are not helping me in the first place. Once I move my things out I will never ever patronize that business again and anyone that does be sure to measure your unit and make sure you are getting what you are paying for.

Rate hike from $116.00 to $145.00!!! What for... did the unit size get bigger? Was told by Mike when I signed on that the if I vacated the unit by the 5th of the Month, the rate would be pro-rated which makes sense since it was pro-rated when I moved in. Logical to me. End result, I vacated the unit on the 4th of November, only to be told to pay the FULL monthly fee for an empty unit. As such, since EXTORTION is the way they choose to do business, I will keep the unit empty until the 30th of the November and again notify PUBLIC STORAGE. NEVER again will I rent from PUBLIC STORAGE.

I selected Public Storage as my storage facility in June 2018, for a rate of $65 per month. I just received notice that beginning Dec 2018 my rate will be $82 per month, a $17 hike, 26%. This is very high rate increase and the facility has limited access hours (only 9:30-5:00 pm on weekends, 9:30-6 pm on weekdays).

I really do hate Public Storage now! It's been trouble from day one. I paid all my bills on time. No more than 3 days late one time. I waited on a name change that should have never been changed to begin with for 2 1/2 months. Came in to the store with proof 3-4 times. Called corp/customer service 5-10 times at the 9400 S. Tryon location in Charlotte NC. When I first came in no one was smiling or greeted me except the new hire in training who actually did my contract. The asst. Manager had a horrible attitude with her short, know it all, smart answers huffing and puffing. I need 24 hour access and had it done once before and now I can't get it. They need to take it down everywhere if that's the case. At this point I hate Public Storage. No one can reach out to the district managers and it's very annoying that no one can help.

This facility has a rat infestation problem (Health & Safety Issue) which took them several months to even acknowledge even though rat droppings were all over in the hallways in addition to my individual storage! No communication of any kind was sent out, even when they were made aware of the severity of the issue, no action was taken to remedy the problem or send communication out! They do not take any action to remedy the problems or send communication to their customers to notify them of a problem that could cause health and safety issues. They deny responsibility of any sort! They have not taken any type of action regarding improving their pest control (if there is any!) or look into the mold issues which is another health and safety issue at this facility!