PODS Reviews

I booked PODS online. It's very user-friendly and very intuitive. I requested a big container during the last time I booked since it was a four-bedroom house. It was definitely clean. It was placed exactly where I wanted it placed with the door facing the right way. The doors were easy to use. The mechanisms were also right on the amount of money. The drivers who picked up the container were so good that I didn’t need to be there. My husband was there for one of them but they always call before they show up. Also, they were accommodating when dealing on the phone. They listen, they didn't try to talk over me. I appreciate good customer service. It was a great experience from start to finish. Their system is easy to use and they have friendly people on the phone.

As the driver was in process of moving the POD, his carelessness TOOK OUT half of my neighbor's tree in their front yard. He didn't care. Just dropped my POD off in my driveway and LEFT. I had to clean up the mess along with my angry neighbor. The chaos doesn't end there: PODS was supposed to pick up my POD the next day to take it to the storage facility and they DIDN'T. It took my old roommate 3 hours on the customer service line to convince them to come by to pick it up. Fast forward to today: I put in the details for my POD to be delivered for moving on a Friday and picked up on a Saturday. When I called to confirm, the Customer Service line claimed I never put in a pick up date, so the earliest they could pick it up was 5 DAYS LATER. Great.

The cherry on top of all this was the fact that I get charged for a MONTH'S worth of rent even though my POD will be emptied and returned within the first 4 days of the next month's cycle. So! For 4 days of rent, I have to pay the WHOLE MONTH. Ridiculous. I can't wait until my POD is delivered and picked up so I NEVER have to deal with them again. Their Customer Service reps are lethargic and rude. Worst storage company, hands down.

I requested for the 16 foot pod and we used every inch of it when it arrived. The driver unloaded it on the concrete driveway and it was very clean. We rented seven blankets to separate some of the furniture and stuff and everything was great. I had a little chit chat with the guy and he was very friendly. He explained to me how he would unload and what was going to happen. And it was pretty neat to watch. I always had an enclosed trailer before and did all the moving and it made it a whole lot simpler for PODS to come and drop it off, pick it up and move it. It was very convenient. And PODS is easy to work with. My experience was excellent and I would definitely use them if I ever move again.

The drivers were wonderful and all of them were on time. The one who dropped off our container called because he got lost at first. Then he knocked on our door and asked us where we wanted the pod to go and set it down. Everything worked out fine and he was very nice. The driver who delivered the pod to our new house was really nice, too. We told him that he could come back when the rain stopped, but he dropped the pod in the rain and I felt bad for him. Overall, their reps were helpful and diligent and the experience has been outstanding and satisfactory, especially with all the stress we have from moving in general. I will tell my friends to use PODS.

Then I'm told that I can't get the second Pod until July 13th but as a courtesy, she pulled some strings and can get it on July 8th. What??? So in the meantime for 10 days we don't have dishes, clothes, furniture, beds. Oh did I mention that my 87 year old mother lives with us. It's a little inconvenient to wait 10 or 11 days in between getting our belongings. Never once did anyone ask if I only wanted 1 Pod. Nor was it mentioned that I would only get one. So now I've paid 500 dollars on the 28th to movers and had to pay an additional 500 on July 8th when you guys decided you bring the rest of my belongings. I've had an incident report opened since June 28th. I've called and left messages and sent emails to a Vanessa who is supposed to be investigating this but the only response I've ever gotten was a generic template email.

Tried to reach Vanessa's supervisor today 31 days after the incident report has been filed, but no one can get a hold of her. No one even knows what office she works out of and of course I couldn't talk to her supervisor either. I've worked in customer service management position for over 20 years and if I ever ignored or disregarded a customer the way this has been done, I wouldn't have a job. This is the most unprofessional response I've ever seen from an established company. I will tell every person I know about this experience and recommend that no one use Pods services.

The pickup was the hardest because I needed to call in advance and they would let me know when they’ll pick it up. I stayed with the POD for almost two weeks on my driveway. I thought it was unnecessary for me to wait for two weeks. The pickup should be addressed or approached differently. I was done on the 27th and then I called in because I didn’t know I had to schedule the pickup. They told me that they could pick it up on the 12th or 13th of June. I got it escalated and they picked it up sooner than that. If I didn’t escalate it, I would’ve had to wait until that time frame.

I would recommend that they fix their online payment system because that was frustrating to have to remember to call every month to do that because these days, everything is set up through online. I had their system for two years. It worked for the first few months but the last year and a half it did not. They were always very pleasant and made it very simple but trying to call right on their hours or something or on the day. Otherwise, everything else was great and I'd use them again.

I booked my storage online and it was easy. I got the 16-foot container. The only difficulty that we had because we have an incline of a driveway was getting that size of a truck up the driveway. As far as size, they have quite the good offer. The container did exactly what we needed it to. And with it sitting here for close to six months, it kept our boxes and our things dry and safe. It didn't need climate control. It was definitely well worth it.

Their drivers were awesome. Both of them that we had were interactive, friendly, good caliber of people. I got a nine-year old who is just mesmerized when the truck comes and it does its little action of dropping the POD off and then picking it up. They're so interactive. It was a smooth process moving my container. They came, they swiped it, and gone. It's almost too quick. You wish they'd labor a little bit so you could watch and admire the process. We'll continue to use PODS as the needs arise and we'll continue to refer them to others.

Recently, we got the second smallest pod and in fact, it was more space than we needed. We have a lock on there which was the same one we used before and we're able to keep the pod out in the driveway and open it up when we needed it. The pod drivers in both places, San Francisco and here, were fantastic. They were very accommodating and seemed like they know what they're doing. We had a spot we're able to put it right onto the grass and we were able to kind of direct them. We know where we wanted it and it worked out good. We would use PODS again and we've recommended it to other people.

Booking it online was easy for the most part. There was some clunkiness, especially during last-minute changes when I get new information. I had to go in and make some changes since my wife and I were coordinating different aspects of our initial move and I had to check back in three to five times to make sure that the changes have been made. I'm not a web designer but I'm in customer service so I'm on websites a lot. With what I've experienced it saves a lot of hassle of having to go check back.

The first driver that we had back in December was good. I stood there and watched him because I've been curious about the whole technique of them having a mechanical scaffold that picks up the pod and then puts it on the flatbed. We had a three-car garage in a house that we sold so we had a driveway but it was on a slope. I wanted the driver to put it on the right side of the driveway but he put it on the left. And he broke a tree branch that was right there which was four inches in diameter.

The first pod's door was difficult to either open or close. Those things were beat up. I would recommend to PODS to look at their periodic maintenance program protocol and say, "How often are we servicing our pods?" They need more inspections to determine, "Okay, this pod may be on its last leg." It wasn't a huge inconvenience but the pod was rusting in places and just had been used.

In our second move, I changed the date of taking the pod from house A to house B and I don't know if it was my error. Again, I had to wait for the website to make the changes. There's always going to be that customer like me who's going to be on the fly a hundred miles an hour. It's frustrating if I have to wait for the website to catch up with me because I don't see that my changes are immediate.

Today is Friday, it is afternoon, I have not gotten a call or an email, NOTHING about when someone will show up to help. I call in again. They have NO RECORD of my call in on Wed. They are so sorry but nothing they can do. Except reschedule me for SAT. All drivers and other workers are GONE on Fri. at 1:40pm. (REALLY???) I am worried about my stuff in the POD. It was obviously handled rather roughly at some point after they picked it up from my Calif. location to move it to south-central Texas. Causing the shift in contents. There are major scrapes on the sides and ends which Were NOT There when it was on my driveway in Calif. for almost 6 mos. I just need someone to come open the door, take it off its track, SOMETHING so we can get unloaded and they can take the thing away again.

UPDATED ON 08/13/2017: After FINALLY getting the POD door opened, I discovered WHY stuff had shifted in transit - There was a large gap to the right side of where my oak bookshelves were. When I closed & locked the POD in No.Calif., there was NO GAP anywhere, that POD was so stuffed full, front to back, top to bottom, side to side, that you could NOT slide a piece of paper anywhere. NOTHING COULD MOVE.

Upon opening it in TX, there was stuff missing: My hand truck which we had loaded last to be able to use when unloading, my lawn blower, my gas weedeater, and about 20-25 boxes. I still don't know the extent of loss of possessions as I am still unpacking. But when I called PODS all I got was stonewalling, that is impossible, you have the only key, we are very secure, etc, etc, etc. Well, when it got here to TX, my key would go in the white lock (they sold me) but not turn. So the lock was switched at some point. One of their locks to one of their locks so it looked the same. This on top of the being lied to several times is just infuriating.

PLUS Now I am being told my account is past due!!! HOW IS IT PAST DUE when you have my CC on file and have certainly taken money out of it easily every month??? And how is it the dollar amount changes slightly many months??? I was told the last months rent of the POD had already been billed and would be refunded to me but instead I am getting PAST DUE emails??? I am not a fan of this company at all. AND WOULD NEVER USE THEM AGAIN.

The container definitely protected my belongings. The only issue was it was a little dirty when it was delivered and I just swept it out. But the driver was very friendly. It was the same driver each time and he kept me informed. He called me, showed up when he said he was going to, and everything was great with him. He put the container right in my driveway and nothing was damaged. Everything was perfect, super smooth, and went as planned. It's the second time that I've used PODS.

The pod was in great shape and very solid. I was worried that it would be flimsy, that it was only a solid plywood and metal frames. It had cosmetic scuffs and marks from people using it and moving but nothing that functionally made any difference. It worked really well. The rolling door was really nice, easy to move around and get in and out of it. Also, the guy that dropped it off at the new property was friendly and a few minutes early. We needed to have the container positioned in a specific way and I felt a little bad he had to take it off the truck, turn it all around, put it back, and move it around a bit. It took him a little while but he was very cooperative and nice about doing it. The process worked really well. They've got it out right when we needed it from the old house until we could close there and then right to the new house.

The only issue we got, which we were able to work out, was I noticed that when I scheduled for that Monday morning pick up it said it was going to be an extra $200. It's a monthly billing process and we got it on a Saturday and the 30th day fell on a Sunday. They have no pickup in the area on Sundays. They said it would be an extra whole month to have it pick up Monday morning. They were friendly and explained all the situation and I understood that's just the policy but they need to have some sort of leeway or convenience there like a partial payment for the additional day. We were not informed about it during booking and I didn't realize that was going to be an issue. But other than they were great and I would definitely recommend them to anyone. PODS is convenient, cost-effective and simple.

The drivers go back to unload & return to pick up. 2 pods were approved by scheduling to go in the driveway. Driver says no pod will fit. Ok. He put 1 pod in the front. Took the other remaining ready pod to storage. Different driver returned with another pod. HE PUT IT IN THE DRIVEWAY. You know, the place the other driver said it wouldn't fit. Now I have 2 remaining pods to be delivered. The manager @ the Garland Service Center said a driver told him there was not enough room in the front for 2 more pods. I have a picture of a very large EMPTY area in the front with no pods, because someone said they wouldn't fit. So. I text the manager a pic of the large empty front where there are no pods. He didn't want to hear it. He told me that it was all my fault because my pick up pods were not ready when they arrived this morning.

Now, remember me saying they didn't come to pick up, but to unload? Remember, he didn't even know there was a pick up? But it's still my fault. I tell the manager, yes, the pods were ready. He says they weren't full. I say "I'm not filling my pods to capacity for safety. I don't want to over fill. That's why I ordered 6 pods for a 4 pod move." He tells me the doors weren't closed and they weren't full. So, I ask him "Don't I have the right not to fill my pods to capacity? The doors can be closed and locked in an instant." He tells me “If the doors aren't closed when we get there, you’re not ready.” But they weren't there to pick up, remember? Ok. Sounds like a 10yr old’s excuse.

He tells me there's no room for 2 more pods. He says, "We won't deliver until 2 pods are filled and returned." Well, I have a pic of a big empty space that the manager doesn't want to look at. He tells me the driver said they won't fit, so he doesn't want to look at the pic. So. I don't have all of my pods. My move is delayed. I'll need to stay in a hotel because my house is sold and closing will need to be delayed before my pods will be delivered to the big empty space I reserved for them. I'm sending the pic to corporate. Manager said “Go ahead, I don't care.” I wonder if they will care? Will they think this is appropriate customer service? I'll be telling people not to use Pods.

I pride myself on having very little because then my home is scooter-friendly but everybody thought I had the pod filled to the max. Everything had rolled to the front and we couldn’t get the door open. When we finally got the door opened enough for me to crawl through, I pushed everything to the back and there was plenty of room in there. Within an hour we were done unloading. I had a wonderful experience with PODS and I've already recommended them to two different people moving out of Lexington Club. They wanted to know how I did it and I told them about PODS.

Today is July 25, 2017. PODS claims now that the earliest delivery is August 8th. This is more than 2.5 weeks away! PODS told us they needed 24-48 hours. How can it take 2.5 weeks?! Not only this, but they are now also telling us that this facility will only deliver on Tuesdays. Obviously, none of this was shared with us from the start! To add misery to this story, we also are getting married out of state on August 5th and will not be anywhere near our new home on August 8th. So, now, our plan, we guess is to rent a U-Haul (pay several hundred more $$ than we had budgeted), drive several hours to the POD facility, unload the POD, load the U-Haul, drive several hours back to our new house, unload and begin moving in. Very, very disappointed in what seemed like well put together, professional, smooth-working company. Very disappointed.

But the POD was clean, sturdy and a pretty simple structure. I requested a half container PODS, an 8×12 and the size was fine and it fit my needs. The guys from PODS picked it up on the back end than on the front end and it was cool. They fit into an apartment complex and we had that all prepared. The billing concluded as PODS said it was and overall, it was a very good experience.

I met both drivers at the house to make sure that the pod was put in the spot that I wanted it to be. And the gentleman who re-delivered it was a great guy. He went out of his way to be very extremely helpful. He was a Vietnam vet as was my brother-in-law. They stood there and chatted for 10 minutes. PODS was very effective and did exactly what I wanted to. I was very happy.

I called the 800 number right after and have talked to three associates at the 800 number who could not have been more friendly, sympathetic, and willing to help. They all sent emails, called the office, and did what they could to get help for me, but until the fourth call no one at the local office answered their phone, returned a call, or responded to email. So now on Monday at noon, someone finally answers the fourth call and the associate at the local office who handles my problem type is out to lunch. I am now waiting for his call and we will see how this ends.

We are on a foreign assignment and used PODS to temporarily store my belongings until I return. During the initial delivery of the pod in 2015, the empty container showed up timely, but without the pads I ordered that PODS charged me for. It was an inconvenience but I managed through it by rushing to Lowe's that morning and calling PODS to reverse the charges. Okay - bad but not a show stopper.

Fast forward to 2017 and we are now moving back. I arrange a "home visit" international flight to move-in my furniture in advance to prep for the final move. I called and arranged the pod delivery in April for a move in July. I also hired a crew to show up 2 days after the pod arrives to help move in. This is FOUR MONTHS in advance. Come July 14th - my pod doesn't show up. I am overseas and frantically calls PODS and gets a response that it will show up July 15th. Come July 15th - pod doesn't show up. Calls again, and now the next delivery is on July 21st. Crew I hired to come on July 16th now has nothing to do and I had to reschedule them.

PODS gave assurances that this time there is no slip up since an Incident Report is written up and my case has very high attention. The service person apologizes profusely. (only reason why there is still a star on this...) By now, there is already irreversible damage for me. I will likely have to pay for the crew that I scheduled on July 16th but couldn't do the job. And because I couldn't move in advance, I now have to arrange hotel for my family and our dog to stay at a hotel when the final move occurs. An incident report is written to describe my situation and a number given to me. I email customer service documenting the complaint with my order number and incident report and get ZERO response.

Come July 21st - surprise... pod isn't delivered again. My property manager sends me a picture of an empty driveway. By this time I am back in Europe and again and I call PODS. Service representative apologizes profusely, again. Now the delivery date is July 26th. However, there is absolutely nothing else the service representative can do but to reschedule. No explanation why it was missed, no accountability whatsoever. Now, I cannot trust this company anymore and start to micro manage them. I ask the representative that I need the local site manager to establish visual on my pod and send me a picture of my pod to prove it is not lost. The representative says that they will send in a request. Also, that the local manager will call or write me an email to explain why the delay happened. So far still nothing...

There is ZERO customer trust with this company. Being nice on the phone is a must but execution is key, and this company cannot execute. I have to now start planning contingency that it will not come on July 26th, and that I will not be able to move in timely. I am now planning extended hotel stay after my arrival on July 27th. Never have I felt a company with such low accountability that I'm seriously considering legal options to recoup all of the costs. Message to PODS.com: Please don't ask me to send my customer ID in a private communication. You already have it in your inbox (twice already) with an incident report still not addressed. PLEASE just fix this issue and find the root cause of your problems.

The PODS guys brought an empty pods unit to my old house and that worked out fine. But when I tried to schedule a date for the full pods to be picked up and brought to my condo, the website wasn't allowing me to save the booking online and I had to call PODS. I kept telling the rep the pickup date that I wanted because I had taken that day off and I had people coming to help me unload the pods. But the rep kept telling me to try booking that date myself online instead of booking it himself. He said that PODS was having issues online but he was sure that our booking went through fine.

PODS was supposed to pick the container up on a Friday, but I found out on the morning of that day that the pickup never got scheduled. So I called PODS and they said that they could not do the pickup any sooner than the following Tuesday, but they gave me the local number. I called that number and the rep said that they didn't have anybody out in my area on that Friday, but he was sure that they would be able to get the pods to me on Saturday. Whoever was working at the Grand Rapids location was extremely helpful and so we were just a day off in getting our container.

The drivers who picked up and moved my container were very friendly and helped me make the best choice in terms of how close to the house I should have it. Three weeks after we were done, I got a follow-up call from the customer service reps. They asked me how my experience was and I told them that it was all good. While it frustrates me that I didn't have the help to unload the pods when it came on Saturday since all my helpers could only come on Friday, I still highly recommend PODS. It's a convenient, less expensive, and friendly service.

The cleanliness and the quality of the container were perfect. It fit everything perfectly and the guy that delivered it was really nice and he put it exactly where I wanted it. The driver called me and said he'd be there in 10 minutes and he was. I contacted customer service because somebody called the city and said that it was a zoning violation as to where we had it. The zoning person came out and said that if we didn't move it by a certain time that we would get cited. So I called and talked to Kenneth who runs the one here in Albuquerque. He was really nice, got back to me and it was no issue. I didn't need it much longer after the city came out. The only suggestion I'd make is to check with the city in order to make sure it doesn't violate any zoning issues.

I called them back once I emptied the pod and said I'm done. They set up the time for them to pick it up. They came, got it and then I set up to make sure that I was clear with the payment and it was done. The payments came out directly from my account because I had the pod for almost three months. The whole experience was a non-issue and it was perfect. I called, they picked it up. I called, they delivered so I was very happy. They were awesome and I would recommend them.

I was away from the house when the driver delivered the container and I tried to get back in time but he was too fast so I called him and he said he got the container right where I told him to put it. He also said to let him know if there's a problem but the container was right where I told him. Then I ended up getting charged additional money for a 16 so I did a follow up call with them to get the billing straightened out.

They did some research and found out that they ended up switching out some invoicing. It was a bookkeeping error. They immediately fixed the error and credited it. They were even nicer than I expected because they ended up giving me a $75 credit on top of that just for my trouble. They were very professional and very responsive to any of my questions or concerns. I was very impressed with how they handled everything.

I'm a phone person and my interactions with their representatives were all fine. They were helpful. My only complaint would be that there were a lot of rat droppings all over, although it was isolated for at least two years. The good news was that I had put sheets over the sofa and protected things. Aside from that, there was a little miscommunication a couple of times on whether the container was ready or not. I could see how that happened but they hustled, got it out of the warehouse and gave me access within 15 minutes. I want to give a shoutout to the people in the Compton facility. The main guy that works in the office was very professional and very good. Plus, there's a gal there who picks up the pods out of the warehouse with a forklift and she was the most amazing driver. She was fast but she was so good and professional. She just whipped around there and put it right in the spot. It was like watching a master at work.

We got two PODS and both of those were in storage for over a year. The container was very clean and very well made so none of our stuff was damaged. Everything was dry and all stored inside. I had a lot of antiques and I believe the container was climate controlled so all my antiques were intact. At one point we had to get into one of them to find something. We just had to go out to the site in Aurora and they brought it out to a parking lot. So if you need to get something out you can do that at any time and it's free of charge. And you go through what you need to get through and then they put it back. Overall they were professional and reasonably priced, and I highly recommend them.

It was hot inside the pod and I even had some bleach and everything was fine in there and nothing was disjointed. My grandson did a great job floating it too though. They were really good about telling me what size I would need cause I had no clue. I went with a 12-foot since a 16-foot container would've been too big and things would've really shuffled around a lot in there when moving it. It was very durable and very clean inside. It's nice and it wasn't all banged up or anything.

The drivers let me know when they were here and they also told me that it's fine if I wasn't going to be home, though I'm usually home all the time. I told the guys that it looks like a Transformer truck that does this because it's so interesting to watch them do it. Then one of them jokingly said that some guy was just sitting around one night and came up with the idea of it. It's genius because if I had to put everything in storage for 21 days, I have to load it, put it in storage and then I have to unload it again. It would have been so many more steps, and I'm disabled so it was the right decision for me. They were very prompt, very informative, have great customer service, and they took great care of my items.

The first group expected me to pay for a truck rental that they hadn't even loaded by 6 pm. I had to change an airplane ticket, hire more loaders and stay in a hotel $$$$. From the very beginning I told them from I was moving to West Virginia. They had assured me they had "service all over the USA." I went online to get my stuff delivered on a certain date. They then told me they didn't have service in West Virginia so I would have to hire more people and drive 300 miles to Virginia to get my items (this is after they took payment for delivery to my home). I made a big fuss and finally they agreed to deliver to my home.

Up to the night before delivery I have had no idea when they are coming. I have called daily, usually getting nice people on the phone but many different stories of what was happening with my order. Like one person ask if a 53" truck could come to my home and I said no. I had to find a large place for another mover to meet them which I did. The next person I talked to said No, they would go to one of their own storage places and put POD on a smaller truck and deliver it to me. But they kept the meeting place (a large public lot) as my home address! The entire fiasco ended up costing thousands more than just hiring a major moving line would cost. PODS may be fine for a local move if you have family members to do packing and loading and unloading. Otherwise forget it - the string of subcontractors means no communication and no one takes responsibility for anything.

Our only problem was that I was under the impression I could call a day or two ahead of time. I gave them an estimated date for when we wanted the pod delivered. But when we called, we had to wait a week to get the pod delivered. The PODS were all booked. In the end, that was very inconvenient. It wasn't a horrible thing but I wish it had been a little different. I already called customer service about it. On the other hand, they had the wrong layout so we had a tricky layout for bringing the pod in. The driver, who brought it out, was very accommodating. He was told one thing regarding the layout and the special instructions, but he wasn't given that information evidently. But then, he figured it out and fixed it. He did what he needed to do so he's very good.

I told the rep what I was doing that gave him an idea and I said that the pod wasn't going to be big. I measured it up and I did the number which they gave me too, so it worked out fine. The container was a two-lump storage and it's a 12 footer. We filled it perfectly. Once I told the driver where I wanted it, he took it right up where it needed to go. It was really easy. They were there before 7:30 and I couldn't believe that they were earlier than what I was notified. And it's great because I didn't have to wait and I was able to get stuff done. I was very pleased with what happened and if I need to store my stuff again, I know exactly who I am going to call. PODS has been outstanding.

We got the 16-foot container and it was absolutely perfect. It fit everything in which was amazing and very suitable. The drivers were very friendly and sweet too. We loaded the PODS and they took it away twice, and they stored them. We have two driveways so moving the pods was easy. It was a very stressful time moving and I loved the fact that we can have it in our driveway and we can take your time. Everybody was very willing and eager to please and give us good customer service too which was excellent.

PODS is in demand and quite rightly so ‘cause it's a good service. But they need to spend a little bit money on the software. But that aside, it’s definitely worth it. Everything was perfect and it was a great experience. I can’t recommend PODS enough in terms of service. They're reliable, very friendly and absolutely convenient.

I called PODS 5 times over the course of 3 days to try to get it picked up sooner. Finally, they said they could come on the 17th. When they came on the 17th, a car is obstructing the driver's ability to get the pod and they said they can't come back at any point during the day to try and get it again. We were told there is absolutely nothing they could do. However, it's their fault it took an entire week to pick up the pod and therefore well after we had to return our No Parking signs. When asked for any compensation for their misinformation and inability to help, they repeatedly said "There's nothing we can do." I will never use this company again.

I did receive an email several days later that just said that we could submit receipts we felt were relevant and that the compensation process could take up to 30 days. July 11th, I received a phone call from an agent stating that my POD is stuck at the California border because they detect bugs in or around the POD. The agent let me know they would pay to send out Terminix to fumigate the outside of the POD. Then if it passed it would be on its way to me, if not I would receive another call.

July 12th another phone call said the first attempt was unsuccessful and our POD would not be arriving on time. He said they would spray again and he could not provide an ETA for our pod. We attempted to contact PODS to discuss compensation and get an update on the 13th, 14th, and 15th of July. Voicemails were left each time. It is now July 16th, we have had ZERO response from PODS since the 12th, I have no idea where our belongings are, and my husband and I are going to have back problems from sleeping on an air mattress for almost two weeks! Extremely disappointed with the lack of communication and lack of appropriate compensation for a company error.

When my husband was out doing some yard work, somebody came up asked if we were moving since he saw a pod. We that was because we wanted to get our furniture out of the house. He that was a good idea.When all the painting and carpeting were done and when we were ready to have the furniture back, I went online to have them return the pod and it was wonderful. PODS did what we needed to have done.

Then the drivers that picked it up from the first location and moved it to the second location were able to work around a car that was parked next to it even if we weren't there to be able to move it and they did it well. I wasn’t there also when the driver who picked it up the last time but they just notified me. They came and picked it up with no problem. It was an excellent, affordable, convenient and very easy experience.

I also emailed the local PODS folks because we were getting the delivery set up and it was gonna be a day after we hit the 30 days. So, they were able to move us up a day to keep us within the 30-day window so we didn't have to pay an extra month which was really nice. The local PODS that I worked with was outstanding. I was very happy and we'll definitely use them again. It was a very positive experience and we would definitely recommend them.

I've watched two deliveries and one pick up and all in all, the folks that picked up and delivered the pod were very careful, got it where I wanted it within reason, and I'm very happy. My driveway is on a slope. The upper portion is not that large and then these pods would have exceeded the height of the gutter so, the delivery guys were cautious about approaching that.

I was kind of expecting a little bit of a refund which I haven't received yet. The amount was sufficiently small that I wasn't too excited about it and I haven't followed up on that but that's still an outstanding item and I didn't get a final closed out brief email. It's generally a positive experience. The pods were great and gave me plenty of tie-down options inside that helps secure the load. I'd probably use them if I had to store stuff like that again.

I got the biggest pod that they have and everything was clean on the container and there were no damages. For the three months that I had it, nothing leaked in and nothing leaked out of it. But I wish it was a little bit bigger as I had a lot of stuff. When the drivers dropped off and picked up the pod, my father-in-law was there and he kind of vented here on the engine. He's an engineer so he's got questions about motors but every time, everyone was real nice. Overall, the experience has been helpful and perfect for the situation of moving in general. God forbid but if I ever move again, I will be using PODS.

We had our items in there when it rained several times and there were no leaks. We paid for the delivery in one month and I received a bill for an additional month but that was prior to them picking it up and they called to follow up, to make sure that I wasn't going to be charged for the additional month. I'm a veteran and they offered a veteran's discount and that was appreciated. All in all, PODS was convenient, affordable and easy.

Where we moved to, they were very cautious. They didn’t want a container that slid off. I told them it went perpendicular and sat right on the ground. They said that’d be fine because the driveways are all asphalted and sealed. It was everything that we hoped for that gave us a solution. We were thankful for it that our stuff was in a safe location, so we had control over it. It was just a great, seamless, non-eventful situation overall.

I booked the largest container but came to find out later that we should have gotten two 16-footers. But the container was fine. We put all the belongings in it that we could and it was secured, clean and serviceable. Also the driver who delivered the container was very well-versed. We lived at the entrance to the development plus we had flower beds so it was hard for him to get in and out. It took him a little bit and he had to put special matting to go over the curbing and the flower beds so that we wouldn't block the entire driveway. But once it was offloaded and placed it was great.

We have a larger driveway where the pod had to be returned to our new home so it was even simpler for him to just come in, drop it off and leave. It didn't take him five minutes. Then the representative called back to make sure that everything was as expected, as promised and as purchased. So from start to finish PODS was user-friendly. The web page, the interaction with the customer service rep, the interaction with the delivery, the repeat delivery, everything was as I would hope for. It was very seamless and I would highly recommend PODS if I was going to do it again and I'd also recommend it to a friend.

Today, July 10, PODS should have called us to give us a window on our delivery. When we did not hear from them today, we called to inquire about our delivery. The employee saw the note in the computer that promised July 11 delivery, but said that for some reason the delivery was not actually scheduled for July 11. He said he would try hard to get it delivered as promised tomorrow (on July 11), but that if that didn't work, he hoped they could deliver it this Saturday. We are obviously upset that we have to continue to wait for our POD. The delay has cost us money, caused us lots of stress, and we have lost days at work. The company credited us $190, and while we appreciate that gesture, we would rather have our POD and our supplies.

Since I cancelled within 48 hours of the service date, I should have only been charged the local handling (or delivery) fee plus any applicable extended delivery fees. However, PODS also charged me first month's rent and the first month of contents protection coverage. When I disputed the charge with my credit card company, PODS lied and said I didn't cancel on May 1 and that I owe the first month's rent and contents protection coverage.

After the Pod arrived they brought it to the home and said they could not set it down as the left front bracket was broken (Location of the bracket would be in relation to facing the Pod roll up door) and could not set it on the ground safely. My wife was told a supervisor would call her that afternoon of when the bracket could be fixed and re-delivered.

No call for days then a return call finally stating the bracket was repaired and would be delivered. No delivery and then after numerous calls to the company we finally got hold of "Oscar" who actually stayed on the phone for over an hour trying to help us out. He gave us the address to the location of the Pod and we went to view the unit and the bracket was still not repaired and I was told prior that day the bracket could not be repaired until the contents were removed. (Hence the trip to look at the unit.) After speaking the location manager he assured me he could have it delivered the next day and he kept his word. I called that same day and rescheduled a pick up and was told would not be done for a week.

Today the day of pickup time frame was missed and no phone calls from anyone. And the windows they give are just estimates and nobody and I do mean nobody will take ownership of anything at the company but one gentleman named Oscar. My refrigerator is damaged and it is less than a year old. This is just an overview of what transpired. I do have dates and time of whom we spoke to and what we were told at the time. But I think the 50,000 word max would be just the beginning. Here are some pics also of the inside. Professionalism I gave 2 stars and only because Oscar was the only help and he truly cared and should find a job that has the same values as he does because I think he would really do well.

My bank says it's no different than someone stealing my card number and making a purchase of some sort. She retrieved old information and made the transaction without my knowledge!! Horrible customer service!! I have spent the last week leaving voicemails and emails only to be ignored and/or sent to someone else who can't help me.

Of course I was not happy that I paid all the initial and monthly fees only to be told 6 months later after my house sold that they would not deliver the POD to my final destination and proceeded to ask me where else they could bring it to!!?? UGH, I do not have another destination for you to bring it to, I hired your company to deliver it to my new place, why on Earth would I want you to bring it anywhere else? I told them that I was emptying it and that I wanted them to pick it up from me immediately! They of course then said there wasn't an open time slot until the following week. I explained that I needed another company that would deliver for me to park in my driveway and they would not make an exception.

Then that date came and went, I called them and they said there was no confirmation to pick up the date that I was officially scheduled for and rescheduled again. I called to confirm before that day and AGAIN was told there wasn't a confirmation, too busy, rescheduled (3 times) and agreed over the phone and said they would put in the notes to waive ANY fees (I told them how upset I was and refused to pay anything more to them). Now they not only "picking-up" the POD after my monthly fee cycle date (so ANOTHER $189), they are charging me ANOTHER $111 to pick up the empty, unused POD!! UNBELIEVABLE!

Do NOT go with this company unless you have money to blow and you do not plan to move more than 30 minutes for your original destination, even so, make sure the ACTUALLY deliver to that zip code, that is something I didn't know you had to find out. I had no clue where I was moving to when I rented the moving POD, I was selling my home and had no idea at the time, NOR WAS I ASKED, why would I think that they wouldn't move me to my final destination when that is what I hired them for. I talked with 3 supervisors/managers throughout this whole ordeal who basically told me what I wanted to hear to get me off of the phone (each time I sat on hold for 30 min or more between them passing the phone to different people and did NOTHING they said they would do). I am STILL dealing with this, please BEWARE of this company!!

I called PODS back to tell them this and the representative said this couldn't be correct. After insisting enough she looked into it and told me that I was correct. She said they would take care of it and follow up with me closer to our move out date so that I could pick up the signs for the city and put them out. Weeks went by and I did not hear anything from them and finally I called back 4 days prior to the move to make sure that everything was taken care of. The representative told me that local person in charge of permits would contact me to follow up and make sure that it was taken care of. I did not hear back from this person and had to follow up the next day to get the permit, the only problem being that there was a 72 hour notice window before the permits are valid. The local representative blamed the call center for not putting in the request.

By the time we got the confirmation and the signs put up, there was not enough time for us to be able to be able to tow cars should they be parked in the area where the pod was to be dropped off. The morning of the drop off date sure enough there was someone parked there and they could not deliver the pod. I was told it would be impossible to drop it off same day and that it was our fault for not having taken care of parking permits... They finally were able to get someone out to drop off our pod late in the day but it took no less than 5 calls to finally get everything in place. It is extremely frustrating to have to talk to both local and Florida reps that they have. I found the phone reps completely powerless and useless.

We thought that the ordeal was finished but when it came time for the company to pick up the pod they said that they couldn't because there wasn't enough room in front of the pod to pick it up. I was contacted by a Florida rep who tried to reschedule for a week later (our SF permit expired same day). I then called the local contact who said that they would try to pick it up first thing in the morning but couldn't promise anything.

As a customer, I feel like moving is already stressful enough and I shouldn't have to play middle man between customer service reps in Florida and local reps. I would caution folks who are considering using pods in San Francisco because all the heavy lifting will be on you. You will need to stay on top of PODS to make sure that they get the permits necessary etc. Consider alternative options or companies that actually know what they are doing. Please save yourself the trouble.

Customer Service is extremely unhelpful, unfriendly, and a nightmare to deal with. When they took my pod without notifying me I went all the way up the chain and the only help I got was them telling me it is all my fault and for my troubles they would credit me $40 which they never did. I am moving across the country and they told me it would take 3 weeks to get the pod but it cannot be delivered to the address, no it has to go to their storage facility and from there it will be delivered to my address along with another $215 price tag. I get that they are delivering many pods to the same area, but why am I being charged a fee for that. Isn't that why I am paying over $3,000 to have you move my pod? I bet when I finally get my belonging something will be damaged and it will be all my fault and PODs will not cover it even though I bought the insurance.

On June 22nd $313.86 came out of our checking account. My husband again called PODS to notify them of the mistake and Rodriguez with PODS assured us that it was their mistake and he would promptly return our $313.86 to our account. A week later they still have not refunded our account and the POD is still sitting in our driveway. My husband again called PODS and this time they were very rude. After talking with 5 people and a supervisor we have now been informed we will not receive our money back until 3-5 business days until after they pick up the POD.

MY husband questioned that the money was never supposed to come out of the account in the first place and they all stated that this was policy. On the PODS website it states that any money mistakenly taken out of any account will be refunded up to three days, it states nothing about the POD having to be picked up. We are NOT the ones who asked for an extension, they stated they were busy and would not have someone out to pick it up until later. The POD has been sitting empty in our driveway since the 18th. I should not have to wait for PODS to come get their property out of my driveway to receive my money back that they wrongfully took out of my account.

Original Review: July 3, 2017

I just moved to Rhode Island and went with PODS to move my stuff. The rates were expensive but PODS compares well with other companies that offer the same service. I chose to load the POD at the facility rather than have it delivered to me in order to save a few hundred dollars as I am on a very tight budget. I was told by the person I talked to initially that a month of storage was included with the shipping. That was great for me because it would allow me time to unload the POD from the facility in Rhode Island.

The POD arrived June 5, and several times I mentioned on the phone to the PODS rep that it would be convenient to have a month to get my stuff from the POD. My date to get the stuff out, I assumed, was July 5. Well my card was charged another $250 for another month of storage on the 22nd of June despite that, the previous day, I'd received an email from PODS saying my card was declined, and I'd responded asking them why they were charging my card when I was paid in full. They didn't answer, and retried my card until it went through the day that my paycheck hit.

I went on the website to try to remove my card from their records and it won't let me. Apparently the "month of storage" I paid for began the day I started loading my POD in Florida, which is not what the rep and I initially talked about. I could have had the POD delivered for less than the additional $237 I've now been charged.

The woman on the phone never offered an apology, and although she told me I would "receive a refund." She was unable (or unwilling) to send me any sort of documentation that proved this. I now have to wait until Monday to talk to billing. I am an active duty service member and moving for work. They have told me that I will have to wait something like 5-7 BUSINESS days to receive my refund. The card they charged is beyond maxed out, and it was the card I intended to use to pay for my cross-country move.

Their incompetence has resulted in a five thousand dollar overcharge and I've had to spend hours on the phone dealing with their terrible customer service to try to get the problem resolved, and will have to continue to spend more time trying to get this resolved during the middle of my already stressful move. I will tell all my friends not to use their service. Terrible customer service, incompetent employees.

Original Review: June 29, 2017

I ordered two PODS during June 2017. One was delivered approximately two weeks ago and the second was delivered 3 days ago. Both of them are in my driveway as we speak. I'm selling my house and am buying a new one, which is a lot to coordinate when you also have three children, are a single mother, and work a full-time job. Today I called PODS to schedule a pickup of my two storage units. I explained that I'm closing on my house on July 3rd and would like the PODS to be delivered to my new home, which is 15 miles away, on either July 2 or July 3. I was told that the local PODS storage facility is overbooked because it's their busy season and that the soonest they could come to pick up my units was over two weeks away!

At first, the hotline representative sort of had an "oh well" attitude about it. I explained how that was unacceptable because I wouldn't even own the property then, and the new homeowners would undoubtedly want to use their driveway and their garage (which the storage units are blocking!). I explained that having all of my personal possessions stored on someone else's property would put me in a tenuous situation legally, and I asked if the local PODS storage facility could have some employees work overtime, maybe, to meet their customers' needs or if another nearby PODS storage facility could step in and assist if my local branch is overbooked. I was told that ALL of the PODS facilities are overbooked at this time of year, that it's "first come, first served" and that the branches are too far away from each other to assist each other.

PODS should be able to pick up the storage units and move them with only a few days' notice. It's really not that hard of a job!! If a local branch is overbooked, then PODS should authorize overtime, hire additional employees, or do whatever they can to ensure their paying customers aren't left in the lurch like this!! That's what a company with a good business model, that wanted to please and retain its customers, would do.

The representative told me that he would contact "Mike" from my local PODS storage facility and find out if Mike could work me into his schedule. I waited on hold and was told that Mike was unable to look at his scheduling book at the time but that I could call back or check on the PODS website tomorrow. I asked for Mike's contact information, and I was told that the telephone number was unpublished. Apparently, customers are unable to EVER reach out and directly speak to the local PODS branches; your only option is to contact the 800 number and speak to someone in a call center.

I asked multiple times for a ticket number to document/track my phone call, and I was told they didn't give ticket numbers. The representative was named Tavares. He apologized and was nice enough at the end of the call, but I got the impression that (1) I'd be lucky indeed if I ever heard from "Mike". (2) PODS overbooks and you're at their mercy as to when they'll pick up your PODS. It might be a week, two weeks, or even more after you want them to! All I want is for PODS to do what they advertise: to pick up my storage units (which I'm paying for) and to deliver them to my new address (again, which I'm paying for). Moving homes is stressful enough without this sort of additional stress. Now I'm wondering if I need to contact my Realtor and possibly delay the closing date on my house. Please resolve this, PODS!

This is Pods mistake for shipping my Pod earlier and to the destination that I canceled. Now my Pod is being held until they make some kind of determination of what to charge me and they also have canceled my delivery date, therefore I have no idea when I will see my belongings again. What's interesting is that when I called on June 21st, customer service should have told me that the Pod had left its holding area but I just found out today. I am extremely upset and not sure how to proceed. For those future customers of Pods, please document everything you say and do when talking to Pods and also, always, always, get the name of the individual you are talking to or you could be sorry.

Next pick up time came during another rain storm and the same thing happened. I called and was told another month. I told Pods I would not pay another month. This went on for 8 months. The only way I could get the Pod picked up was the owner of the home we sold threatened to sue them if they did not get it off the property. Now they have placed an 1100 collection on my credit report. I think at this time I would love to find other victims that have been treated the same way and let's start a class action suit.

The closing in my house is tomorrow (6/28) and I have to be out of the house by Thursday (6/29) morning or they will cancel the closing. In doing so, I will also lose the deal on the house we bought. I explained the situation to all representatives of PODS, and believe me I spoke with several of them, but no one could help me. I asked to speak with a manager, but no one is available. After several attempts to talk to someone that could give me a definite answer, they put someone on the phone that entitled himself as Supervisor - his name was "Colby." He promised he was sending the issue to his vice president and would call with an answer. 24hrs went by and no one called - again another lie.

This Call Center is out of Florida and all they do is blame the warehouse in MA. They say warehouse phone number is always busy and they "might be able to send a truck if there's a cancellation". Seriously??? So, Am I supposed to wait for them to have a cancellation?? And then what? Lose the sale and purchase of my house because they cannot have their container picked up from my driveway? They don't have a backup plan in case there's an emergency and they need to remove their container out of someone's property???

Also, warehouse is so "busy" and they don't work on Sundays??? We gave them several options to either pickup and deliver to our new address or to remove and store at their facility and deliver when they can. Or to remove it empty and we find another company to do our moving. Nothing. They simply don't care. Why can't they find a towing company to remove their container? There's no respect for their customers. Their employees are trained to lie to you and never give you an straight answer. I'm in contact with a local towing company to have the container removed from the driveway. I will not pay for the disservice I got from PODS. The worst company I ever had to deal with.

I called to have the unit replaced. I made numerous calls to the PODS customer service number and the representatives were unable to make phone or email contact with the local PODS employees. All of the representatives agreed that a Pod in the condition that I described was unsuitable and NOT representative of their products, still, the local PODS employees were unwilling to make contact with them or myself, and unable or unwilling to replace the POD with a "broom clean", dry, and structurally sound Pod storage unit.

We were forced to cancel our contract and make other last minute arrangements for storage. The PODS supervisor(s) I spoke with agreed that I should not be charged for this failure to deliver a usable unit. Today (June 26, 2017) I got the call that there would be no delivery or storage charge, but there would charge $75.00 to pick the unit up. That Representative argued that because the POD was picked up and used elsewhere, it should have been acceptable for my use. NO! NO! NO! They had a chance to start a conversation locally, to offer some sort of explanation, or to exchange the POD for a clean unit but REFUSED to contact me, or their representatives, refused to answer emails, and refused to return phone calls. I spoke to at least 6 customer service agents and at least one supervisor who agreed with me but could contact the local operation.

CUSTOMER SERVICE FAIL! I should not be charged anything for this time wasting and costly disaster. I will find as many web sites as I can to tell the world that this is a great idea but FAILS when working with an 800 number and no local contacts and certainly beware of the Memphis operation where units are stored in muddy fields prior to being used to store and preserve your household belongings. PODS gets one star because that is the lowest I can rate them.

We also have to spend this time in either a hotel or buy new furniture since everything we own is in that Pod. Customer service said won't help and said that our only option is to hire movers to pick up our stuff from the facility and pay for it ourselves. This is ridiculous if I would have known that from the beginning I would have chosen a cheaper option with the same time frame. In order to get my stuff I now need to pay an additional $500+ to get movers. Which is ridiculous. And PODS won't reimburse me for it or even waive the delivery fee. Which makes no sense. If I have to pay to pick up from their facility why do I still have to pay their delivery fee?

For my first pod, to be dropped in FL was same day drop off and pick up, they picked up the POD when I was not there. They did not call. They came before the scheduled window and the POD was NOT COMPLETELY FILLED. When I arrived ready to load more items the POD was gone. When I called to complain they explained that the driver should have called and that I could have asked for a later pick-up time when scheduling. However, it had never been communicated to me that was an option as the schedule is emailed to you the evening before. FRUSTRATING also FYI you will have only a 3-4 hour window to load your POD if you choose same day drop off and pick up. They don't tell you this until the night before.

They overcharged my credit card by double totaling over $8,000. They did quickly refund it without my even asking. However that was not acceptable. What if I hadn't had the money on my card? When returning my POD to me they made a mistake in notation and did not correctly schedule my same day drop off and pick up. They actually scheduled to pick it up before it had even been dropped off! The local POD employees did their best and got the POD to me and were very nice but unfortunately this created unnecessary stress. Also when they emailed me the night before with the messed up drop off and delivery time it was already past the time the customer service was closed. I couldn't contact anyone to correct this mistake until the next day and even then it was a big ordeal on the phone.

They don't tell you when the POD will be coming until after 6:00 pm EST the day before so if you are trying to schedule someone to help you load the POD it is virtually impossible and very stressful to work around this last minute type of scheduling. They did not go to the correct location initially. I stood in the parking lot literal waving down the POD as it passed me by. I spent over 5 hours for various reasons on the phone with their customer service. I had to pretty much BEG to get a $75 refund for all the mistakes on the same day drop off and pick up. They made mistakes with same-day drop off and pick up both when dropping off my POD to load and when dropping off my POD to unload. For Long distance moves expect 10-12 Business days of transit so if you are going to be at your location before that you may want to go a different route or schedule so you are not at your house with no items like I was.

Overall, this was a completely horrible experience. I will NEVER use them again. If your purpose is to SELF load that is no helpers, and you plan to do it over an extended period of time or If you do not need your pod dropped off and picked up on the same day and if you don't mind having your items in transit for almost 2 weeks this could work for you. It did NOT work for me and the way they communicated policies was VERY lacking. I am a COMPLETELY UNSATISFIED customer and I am thankful that my employer is paying for this service. I don't think I could pay for this horrible service from my own personal money. I would refuse.

Lastly, and very significantly their supervisors and representatives although very nice are not informed and every time I called it was necessary to completely restate previous concerns/ problems and all pertaining information. The customer service hours are quite limited if you want to call in the evenings and you are not the east coast plan to do so very EARLY. Do not schedule a service on Monday because Sunday evening you will be unable to reach anyone at customer service. I strongly advise you please consider another company.

Our furniture was loaded without visible damage in Shakopee, Minnesota. We have contacted the loaders in Shakopee. Loaders assisting me (Lawrence **) will sign affidavits that the furniture was loaded without any visible damage. The loaders' names are Dennis **, Steve ** and Simon **. The damage was discovered on unloading by the crew of Arm and Dolly at 405-215-9784; their names are Shiloh, Sam and Zeke. I believe, but have not asked, if they would be willing to provide affidavits or even testify locally as to the conditions of the furniture as removed from the PODs.

All three pieces of furniture with severe damage were in the same POD, number **. The three pieces of furniture with severe damage were located at the front wall or end opposite the door. The damage was sustained from long and excessive water damage. The water damage on the wood caused swelling of the wood, cracking and discoloration and mold growth. The water damage on the leather sofa caused hardening of the leather, cracking and discoloration and mold growth. Pictures are available. The first piece was a dining room buffet from a dining set over 95 years old and not replaceable. It must be repaired regardless of cost! IT was in excellent condition until it was damaged by water in the POD **.

The second piece was the lower cabinet of a teak bookcase and entertainment center. IT is 38 years old and was in very good condition until it was damaged by water in the POD **. One side of the lower cabinet the water damaged is an ugly stain that may be fixable with expert resurfacing and finishing. The shelves are swollen and deformed and not usable or repairable. The third piece was leather loveseat of a matching set. The set consists of a sofa, the loveseat, a large chair and an ottoman. One area of the loveseat is completely ruined. Recovering the loveseat will make it not match the rest of the set.

When I called about the damage on May 24th, I was given the incident number and told I would receive a call the next day (Thursday, May 25th) to provide instructions for sending the pictures of the damage. I received no call on Thursday, and my wife, Margaret, called on Friday, May 26th and was told by a Lillian that no one would get back to us for three to five days. She told the customer service agent that was unacceptable, and we would hold payment of remaining charges (through Discover) until there was a settlement on the destruction of our furniture. Margaret told them she expected a call by the evening of that day.

When the day went by and no call came, my wife called around 5 pm and this time got a gentleman who attempted to get someone of higher authority to help us. She was put on hold. Of course, the gentleman came back on the phone and said the higher authorities had left for the day. He then assured her that someone would get back to her the next day, Saturday, May 27th. Of course, no one did. He did tell her that if we pointed out the problem POD and the damage sustained to the driver picking them up, it would expedite the resolution. The driver picking up the PODS was Don and would not give his last name. He was a ** man about 58 and rather husky but not overweight. Don agreed the POD ** had water stains on the floor and took pictures of them on his cell phone. He also took pictures of the damaged furniture and said he would submit these.

He asked if there had been a washing machine in the POD to which we answered no. The washer and dryer remain with the house in Minnesota as did the refrigerator (that can be attested to by the buyer). Don provided us with his boss' name and phone number, Kevin ** at cell **. My wife called Kevin, but he was of NO help and was quite irritated she would disturb him on a Saturday. Kevin dismissed her call, said it was not his problem and it has to be handled by corporate. He said he would send an email to advise them on Tuesday.

During the pickup on Saturday May 27th, there was water draining from the floor of POD **. I assured Don, as he could well see, the POD was not near any lawn sprinkling system as it was in the center of the drive and there was no water hose available. It had not rained since the PODS were set there. Don was in agreement that the water was draining from the POD floor. The other three PODs had no drainage. The front wall had a budge in the fiberglass between the wall and top where the seal was not in compression. Don took a picture of the defect and said he would submit it as well. Don offered that the Oklahoma crew would have caught this and would NOT have let a POD out with the problem, but suggested the Minnesota crews were not as vigilant.

Don also suggested there had been extremely heavy rains during the transit and did have water blow in. Don was in total agreement that the water entered during transit, the damage had been started transit and sustained during setting in storage. There would have been no damage if the POD did not leak. The other problem is the rental on the PODS. First, I was told by the salesman, Robert (again only first name) on initial contact that I would be in control of when the PODS were to be delivered and picked up provided that there was adequate time in between for transit. Also, Robert underestimated the total cost by several thousand dollars because of rental, insurance costs and taxes.

On the first two PODS, ** and **, I was charged two months rental. I told them we would complete the move in less than one month, and I was told the extra months' rental on the first two PODS would be REFUNDED. I was also told IF the unloaders could not complete on time there would be a 5-day grace period. We emptied the PODS on May 24th. I called to have the PODS picked up the next day 25th. The service representative said they could not schedule a pickup until after our third month started (May 27th). This makes the salesman, Robert, a liar as he clearly stated I was in control of pickups and there was NO grace period. I am not paying three months rental on PODS ONLY used 4 weeks because the company wanted to delay pick up until after the new month started.

How can PODS charge me three months rental for PODS used from April 27th until May 25th??? The rental is $566.35 for two PODS per month. The first two PODS were used less than one month and we were originally charged for two months and an additional charge was added on May the 27th because PODS would not pick them up until the 27th. PODS owes us $1140 for excessive rental. PODS has been charging us through our Discover card. When we found the damage, and PODS showed no interest in resolving the issue, we called Discover. They agreed with us that PODS is not being cooperative and they are holding the last month charges from PODS (over $3000) in dispute and they have notified PODS of our problems with them. Discover was very much on our side in this dispute as we have been very good customers of theirs for a long time.

We also contacted a furniture repair expert who came out and looked at the damage. He estimated $500 for the buffet alone (another estimate online said $920). The love seat is ruined as the damage is not repairable. We did not discovered the damage to the teak bookshelf until after the repairman had left. It is an obvious water stain down one end of the case. We did get it repaired to usable but not as good as it was prior to the water damage. We have paid $1500 in repairs and still owe $500 on a delivery to be made June 25th plus the leather loveseat has not been repaired. The low bid on recovering the love seat is $1200 but it may not match the remaining pieces in the set.

Also, my wife got a survey form from PODS to determine if Lillian had done a good job of solving our problem. My wife explained the situation of how our furniture was damaged and how angry and disgusted we are with the lack of concern from PODS. We expected some kind of reply. We have gotten none. We assume that the customer satisfaction survey is useless and never read. It is just an attempt to pretend PODS cares about how it treats its customers.

We have found that PODS customer service and salespeople are dishonest and not concerned about resolving problems. PODS as a company is dishonest and has charged our credit card for services and rentals not used. We paid for insurance, they damaged some of our furniture and have not paid for the lowest cost bidders on doing the minimum repair! PODS lied about allowing us to set the schedule. PODS lied to us about the cost and services for the cost. PODS claimed that the insurance would not cover floods, tsunamis, earthquakes, riots, terrorism or acts of God. PODS used this as a reason to cancel our insurance.

The insurance investigator, Deborah A. Williams | Vice President-Claims, dwilliams@unirisc.com | Phone: 407.228.2026 | Fax: 407.228.2797 of UNIRISC said she investigated and found PODS claim to be valid that they could cancel our insurance. WHAT - she investigated and did not find evidence of a flood, did not find evidence of an earthquake, did not find evidence of a riot, did not find evidence of terrorism, and did not find evidence of an act of God. But yet she used this as a reason to disallow the claim. What kind of investigation did she do?

Also three of four PODS had NO damage and all were transferred at the same time. The POD with damage was only in the front and limited to a small area. There was no water in the rest of the POD as from the disallowable catastrophes. The damage came from a water leak even though bad but not enough to damage more than the small area in the front of the POD. This was negligence in checking for a leaking PODS and is what the insurance is to cover. With the damages and overcharges, PODS owes us just over $4400 and that is ignoring a month of aggravation.

One week before my scheduled move I called to see if there was any possible way to change my delivery date, I was informed that not only would they not change my date, but they would not honor my initial date because the person who took my order didn't complete it properly! When I asked to speak to a manager to discuss why they were not fulfilling my order due to an error on their point she was rude, condescending, and offered absolutely no solution. If I had not called to ask to change my order, I would have found out the day before my move that my order wasn't valid! I was stuck without any solutions and with too short of a time frame to schedule another service! Terrible experience, rude employees!

An incident report was created and that's when the nightmare began!!! The initial email I received from our assigned representative listed that our case would be resolved within 5-7 business days. I sent her a reply right away to thank her and to let me know how I could be helpful as this situation was resolved. After a COUPLE of WEEKS of not hearing back from our rep I placed at least two calls into her and NEVER received a reply! I finally sent an email asking for a status update and she finally returned my message and stated the normal turnaround time for a resolution was 30 days (huh??). I told her that time frame was unacceptable and she committed to reviewing by the end of the week.

Well, I finally heard back from her and she was proud to be following up with me a day earlier than she committed to (REALLY??) and shared that she reviewed the 2nd call I had with the rep and said I told them to move 2 of our 3 Pods to San Antonio (REALLY???!!). It made no sense to me. Why in the world would I have sent only 2 of 3 Pods to Texas?? She started quoting me the exact time on the 2nd call I had with the rep and I was floored!!! I told her to review my FIRST call when I set up our account to understand that we were in a limbo state of where we were moving. She told me the resolution was to pay for our goods to be shipped from Texas to our new destination.

Now, I fully understand paying the difference in mileage from where we are ultimately moving versus Texas; however I am shocked that we would need to pay for an entirely new move!!!! I placed an email into our rep this past Friday after a heated discussion via phone and can't wait to see how long it will take to finally follow up with me. The ironic parts are 1) My new employer is paying for our move and I am now fighting due to the poor treatment I've received as a customer. 2) A portion of my new role will consist of overseeing the relocation of HUNDREDS of employees and come to find out -- my new company is in active negotiations to secure Pods as a preferred vendor!!! Needless to say, if my experience is any indication of how Pods treats customers they will absolutely NOT become a preferred vendor.

When I called (after a 45 minute wait to speak with someone) I was told it would be an ADDITIONAL $2,000 to have the second POD transported even though two would be going on the SAME truck, at the SAME time. That would make it just over $4,000 just to go 650 miles! Are you kidding me?? I cannot reach anyone who can discuss this. Between transport costs, drop off costs (twice, because she completely miscalculated) this move will come close to $7,000. I am beside myself with how awful this has been handled and the cost is astronomical and not worth it.

I am beyond frustrated and have spent hours on the phone with PODS talking to several different people and getting disconnected several times, all while they pretend they will do their best to find a solution, only to be transferred to JOSE, a supposed senior level employee who can begin the resolution process for us, who rudely and very unsympathetically tells me the most they will do is deliver our container to a facility within 17 miles from our new house, where we have to rent a truck, unload and reload our furniture and bring it to our new house ourselves.

Had we been explained that there are certain areas they don't service (even though we stayed within 30 miles from our original location) we would have never stored our belongings with PODS, since the entire concept, straight from their website, is "You only load and unload your belongings once into your portable storage container. This decreases the likelihood of damage and saves you the hassle of unloading and reloading should you require storage as part of your move." We were NEVER told there are unserviceable areas even though from the start when we contacted PODS we were unsure where exactly our new location would be, only that it wouldn't be more than an hour away. I am sickened at the amount of money I've wasted on our pod over the course of two years only for them to tell us that we have to come to them and unload our pod ourselves, which will cost us even more money.

I understand there may be reasons they cannot service certain areas but they need to correct their website that LISTS LOCATIONS THEY DON'T ACTUALLY SERVICE. To add to our frustration, I have never spoken with a more uncaring and unprofessional individual in "conflict resolution" who could actually have cared less about working out solution for our problem. Stay away from this company since it's obvious they don't have their customers best interests in mind.

I have been told that our area (Minneapolis) is very busy and has a large backorder, so I asked what PODS was doing to resolve their backlog issue. Seems like a well run company would send in additional trucks to help resolve an issue. The response was apologies from the customer service people, but they didn't know what was being done. I asked to be transferred to someone who could answer the question, but was told they didn't know what department would handle those issues. I am now forced to work with our realtor to find out if the new homeowners mind having our POD in their driveway for 2 weeks or if PODS poor service is going to force us to push back the closing on our home.

Around 1:30 pm, I received a phone call that went straight to my voicemail, the message stated that due to unforeseen circumstances they could not deliver container today and it was rescheduled for 6/21/17... 11 days from now!!! Are you kidding me?!?! This is absolutely unacceptable. There was a number left to speak with a senior agent in their call center in Florida. I called back immediately and tried to get answers. Unfortunately, the woman I spoke to, Deana, was unable to help as she wasn't dealing with the local drivers in my area. I was not able to speak with anyone who could do anything for me. I asked her to have one of the local PODS representatives call me as soon as possible so we could try and figure out a reasonable fix but have not heard from anyone at this time.

I am now being put into a really tough spot having to do everything at the last minute when I thought everything was set and I could move on with my life. PODS is so unreliable if they think this is okay behavior. We were counting on this company and they have let us down. My hope was that since they were delaying the deliver by SO much was that they would offer something in return for our trouble but they basically said there was NOTHING they could do. So now we have to live in a torn up home until we figure this out or find another option at the last minute now.

I have now had to reschedule other services to align with the 2nd set of dates I was given and have incurred additional charges due to those changes. I'm fortunate that the closing funds hit early, because June 10 would've been too early otherwise. When I called customer service today, the agents talked me through circles. Then when I escalated to a manager, after some talking, I was put on hold so that she could provide me with a reference number and within a minute or two of being on hold, I was hung-up on. I am very unhappy with the services provided, the treatment I was given, and the incorrect information that has now put me in a bind.

On top of that they expect me to pay for the POD storage for this extra time that they are holding my POD hostage!?!? I was told by customer service that I can be put on a waiting list and they could call me anytime to tell me my POD is being delivered. Well that does me no good because I need to get help unloading it, and the storage unit doesn't want it sitting in the way in the meantime. This is the poorest example of customer service I have ever seen. None of this was explained to us when we rented the stupid POD, or I would have NOT rented it, I had other options. I wanted to give them a negative rating but I can't do that so I had to give them 1 star which in my mind is way too many for them. If someone reads this review please... DO NOT USE THIS COMPANY!!!

I called again to see what was happening and was told that not only was the 9th date not put on hold for me but that now their delivery was out to the 21st of June almost 4 weeks away. I explained that we were in temporary housing paying $133.00 per day and that this delay was going to cost a lot of money. I was then told that I was going to have to pay an additional month storage fee of about $440 for the 2 PODS. And that I should hire a moving company to go and get my belongings to bring them to my house if I needed them earlier. I explained that I did look into that and the cost would be about $2000. I have still not received an email or call from a PODS supervisor trying to rectify this situation or compensate me for the additional cost using this company will cost me. In theory this seemed to be a very economical solution to bridging the gap between having to move out of one house while waiting to close on another but this is becoming a nightmare.

I was told to schedule my final delivery date at least 2 weeks prior. I went to schedule my final delivery 28 days ahead and found the online scheduling calendar booked for next 32 days. I called cust. service and didn't have best experience. The first rep asked me to call back in one hour and have rep look at notes in my account - as she was calling distribution center to see if there was any possibility of me getting the date I wanted. She was surprised the entire month had already been booked, hence why she was going to call. I was happy she was being proactive but didn't like how I was supposed to call back in one hour.

I called back and the second rep actually "scolded" me about how they are not supposed to be calling distribution center... and I told her that I was just calling back per the first rep's order. I asked to be transferred to another rep- she was very unprofessional! The third rep advised me to "go to PODS storage location and unload POD in their parking lot into my rental truck. It's what a lot of people are doing ma'am." I was shocked and frustrated that THIS is "the" best solution next to waiting to see if I hear back from the distribution guy if there is an opening that pops up, but otherwise nothing they can do.

If this is such a busy time, then why doesn't this mega company PLAN and hire more staff to be more accommodating. Busy moving season should = Hire MORE people to keep customers happy! I am completely dissatisfied, and irritated, that this company MISSED this "101". And lastly, when I signed up and scheduled PODS to be delivered over 4 Months ago, there was never a conflict on scheduling calendar and frankly were wide open. There should have been some sort of alert of heads up about scheduling WAY IN ADVANCE for the busy season- because they are not staffed to accommodate their customer's needs.

Fast forward to present day when I called to schedule my re-delivery of the PODS with all my stuff in them. It was at this time that I was told the PODS facility my PODS were being stored at do not deliver on Friday, Saturday, Sunday, or Monday. Not only was this information I wasn't given at the time of booking, but I was actually told the opposite - any day except Sunday is open for delivery. I tried to escalate the issue during my call and was told that I would be given an incident number and followed up with but that "it takes time."

Customer service with this company is absolutely deplorable and had I been given the information I have now, I would have never been in this position as I wouldn't have used a company who can only deliver my PODS during the week. Unless someone from PODS escalates this issue and is able to remedy the wrong that they have done, I will be out thousands of dollars due to rearranging of movers and missing work. I advise anyone reading this review - STAY FAR AWAY FROM THIS COMPANY. I will absolutely tell every person I know about my terrible experience with this company.

The pod was delivered when scheduled a week before my movers were to come. It was a very rainy month (October) here in Washington. I was taking my garbage cans to the curb one night and noticed piles of white gunk on my driveway around the pod and thought what the heck! The company had put window type caulking on the exterior seams (of a metal container). I promptly looked inside the pod and it was all wet inside.

So I called PODS the next day to replace the pod container as it was Tuesday and I need a DRY NON LEAKY container by Saturday. A new container was delivered and all was good, I thought. I went into my PODS account to have a look and I was charged for a second container $463.72 (a different price!) I spent hours on the phone trying to resolve this issue. First I was told that the charge would be adjusted when the pod was returned, I had to be very persistent and firm that I wanted these charges removed from my credit card as I have to make payments on this card and almost $1000 has been charged to my account in four days!!!

Finally the charges were reversed and credited back to my card. My account showed that I had two containers the entire rental time. (Didn't get that one) I'm thinking okay good, everything going smooth. WRONG!! Now it's time to move the pod, I decided since the first pod was leaky that I didn't want to take a chance of my things getting damp so I opted to have it stored at the facility in Everett. I was quoted a price of $234, but was charged $249.99. Fine $249.99. For the next two months at the facility I'm charged $249.99.

Now I schedule for delivery to my new place. December 28th the driver delivers my container, I'm charged $170. AND about an hour later the same driver calls me back and says he was told to come pick up my container!!! I said, "I didn't schedule for a pickup. I just got it. Please cancel that order!" Nice man, he canceled that pickup.

SO on January 3rd I have a scheduled pickup for the empty container. They didn't come. The office said the driver missed me and they'd come the next day. January 4th my container is picked up. Whew I'm finally done with PODS!!! WRONG. I called PODS to make sure that I was all square with my bill, I'm not showing a second pod etc. The guy I talked to said "Yes I was paid in full, but they forgot to close my account". So he closed my account or said he did. I contacted my bank and put a block my credit card as I just had a funny feeling. Lo and behold I was right. Almost 30 attempts to charge my credit card. My whole account was reworked credits, charges, new higher prices charged and DIFFERENT BILLING DATES!!!

Now after all this I wasn't charged enough. Plus my billing cycle changed from 10/15/16 to 11/14/16, my credit card was charged every month 11/19/16, 12/19/16, container delivery 12/29/16. Picked up was at no charge on Jan. 4, 2017, they forgot to pickup on the 3rd 2017. And a new charge of $249.99 from January 4th thru January 19th, (new billing dated!) with adjustments made so I owe $71.24, plus now a $25 late fee! AND THEY ARE SENDING ME TO COLLECTION!!! PODS is paid in full and if someone would ever call me back, and really review this bill they will see I'm paid in full!!! I really look forward to a resolution, unhappy in Washington.

No one called me back so I called the afternoon of the 22nd and again no word on when they were going to replace my container. I called back on the morning of the 23rd and the person that helped me said that an email was sent to the local office and they were going to call me and give me an update on the status of the new container. I never got the call.

I made the decision to go to plan B and cancelled their service on the evening of the 22nd and told them that I needed to have their damaged container moved cause it was in my way. They told me the container would be moved on Thursday the 25th. So when the local manager never contacted me I called back and ask to speak to a manager. I was transferred to a manager and he told me he would look into the matter personally and call me back.

To this date I have not heard from him. The container was picked up on the scheduled day and when the driver called me to see if the container was ready I explain to him that the container was empty and that it was defective. He had no idea of the situation. I believe there is a huge disconnect between their local personnel and the people scheduling their service. The situation definitely placed a lot of burden on our move. I will not recommend a company that does not even have the time to call me back and update me on their status.

Waiting another 30min on hold... The representative told me they see the request but have received no response and they could still not give me a response, nor do they have any information STILL about what the exact humidity % is at their storage facilities. Online all it says is that the humidity level is CONTROLLED, which is a very very vague statement... It could be controlled but be 20% or 80%... WHAT IS IT? The storage facility doesn't accept public calls, and PODS customer care can't even get a response from them, very unprofessional. It's important for me to know because I have 3K worth of equipment that is very humidity sensitive... and if stored improperly can result in unrepairable damage.

My move is tomorrow and I may be forced to cancel entire move and service with PODS due to their lack of customer service they have provided me. So it's been a month and I still have no answer from them, and keep getting the runaround. Very sad for a well known company, to handle this situation like they are. If things continue for the worst... I will no longer use or recommend PODS to anyone. Very upsetting. Had I been told from the get go that this would all be an issue, I would have gone with someone else.

She stated there was nothing she could do, so I asked to speak to a Supervisor. She then hung up on me, and I called back several times, and the recorded message didn't give me an option to speak to anyone. So the net of it, you order PODS Units to storage your Home-hold possessions, and your only option is to communicate with a National Office, who refuses to solve any issues, and hangs up on you? What the hell are they doing in Business, with this type Customer Service? Don't use PODS, explore other options. The Better Business Bureau should research their Business practices.

I called yet again to hear a completely different story. That yes there was a credit on the account but that it had gone to the month of storage which was something they had to do but once the pod was picked up I would be refunded. Meanwhile my account gets overdrawn and billing department was all too quick to get me off the phone by transferring me to customer service. The last lady in customer service was as helpful as she could have been given that she was not part of the billing department. Sad to say, I now have a sour taste in my mouth because of this.

So, with all these extra expenses, you would think the customer service would be fantastic? You couldn't be more wrong. After being switched back and forth between different customer services lines anytime you have a question. You'll still be scratching your head looking for an answer, and they seem to have no regard for veteran-specific circumstances. I felt disrespected and disregarded after honorably serving my country for 5 and a half years and continuing to serve. I felt and continue to feel taken advantage of by this company.

Lastly, I get a call today informing me that my container will be coming late and because of this, I have to cancel my Memorial Day plans. Don't worry though, they have Memorial Day weekend off and will not be able to pick up the eye-sore of a container from my house until the following Tuesday. When I talked to the representative about my complaints, he said he would inform customer service, but to no surprise to me, he did not do that at all. When I reached out on my own they were experiencing technical issues and told me to contact back in 45 mins to an hour. On a holiday especially close to the heart of veterans, I feel as if PODS has shown a complete disregard for customer service and providing adequate service to members of the military community. And I repeat, if you are a veteran looking to use this company, I would strongly recommend going elsewhere.

This is unacceptable considering an out of state move and a new job. How can you not just change a # in a system? This is especially concerning since we were told by the driver that picked it up today that it wouldn't be an issue AND by a customer service representative a few hours later that we were still set for 5/27... Then we call back to confirm again just to be safe and now the earliest I can get there is 5/30!?? It's going out of state but only 4 hours, absolutely ridiculous.

We went offer B because when we called back the original quote and offer were no longer there. No notes on the account either. For our "trouble" we were given a new quote with a 10% discount which STILL didn't make it cheaper than our original quote. We should have backed out at that point but we stuck with them. We've had nothing but issues with this company and their service department (not to mention overdraft fees and stress that comes with having to move money around while on the road). The "three payments" was complete nonsense. We've had nothing short of 13 charges, charge-backs, future payments posted to our online account. It has been a nightmare.

Trying to use a different bank account (such as your spouse's) to make a payment? Well, you'll have to fill out a form and fax it in but make sure you don't do it on the weekend (even though they tell you it's okay if it gets in before 3 pm Eastern on Saturday) because some jerk of a guy will answer the phone and tell you to wait until Monday because "Nobody is even in that department". We even called back to see if we could get a different rep on the phone and the same guy answered, said "I just told you man" and HUNG UP on us.

Best part is they called us back saying they wanted the "final installment" of the "final payment" but when we told them we faxed the form over, THEY DON'T HAVE IT. We LITERALLY send a picture via mobile of the form we faxed. Maybe if you would have done the original three payments (not over 10) there wouldn't be so much confusion. Or maybe have better department communication? Regardless, don't make your customer suffer mentally and financially because your company can't streamline.

All in all we ended up spending a little over $1000 more than we thought we were going to pay originally... but once the process was started we were helpless in arguing because they had everything we owned. I honestly feel that this company gives you a sweet deal via the phone with the promise to "email" you a quote that never hits your inbox. That way, when you call back in your quote is gone, but for your "inconvenience" they'll give you x% off of the new quote which is still more than the first one. I guess the rule of "if it is too good to be true" still stands. Book a U-Haul instead!!

UPDATED ON 05/31/2017: So, this is a SECOND review for PODS because no one at this company cares about their customers. Since my last review the company charged the wrong account TWICE, causing overdrafts and the employee Kira can't do her job, AT ALL. She was supposed to call us last Friday and she didn't. But when she calls on Wednesday, AFTER CHARGING THE WRONG ACCOUNT AGAIN, she says "I found the card authorization form, would you like me to refund the money and charge the right card?" My husband told her NO because we'd already been charged the overdraft fee and that PODS is SO incompetent that he wanted the ordeal to BE OVER.

SERIOUSLY?! It takes you weeks to find an authorization form that you requested to be sent (it was sent on May 6)?! How hard is it to charge the right account, especially after NUMEROUS requests from your CUSTOMER?! Screw PODS. You've REALLY caused us serious stress, MENTALLY and FINANCIALLY. Best part: After I gave the rep who contacted me about my first review our account info (ON MAY 26), I STILL HAVEN'T HAD A REPLY FROM THEM. This is par for the course with this company... they can't manage their time or their commitments. POORLY MANAGED. CUSTOMERS SUFFER.