PODS Reviews

I would recommend PODS. I needed storage and they were available so I got their 7-foot container and it worked out really well.

Just used PODS Container moving services December 2016. Original contract was not honored and price hiked after many calls including an 1 1/2 hr conversation to tell me why my original contract could not occur. Would not trust or use this service again. Customer Service Operators are prepped to placate the dissatisfied customer but do nothing to correct the problem. Also unclear & fluctuating charges appear on account invoice. Overcharged my account. I felt I had to pay overcharge fees or my items would have been kept hostaged. Beware!

We used PODS because we had a temporary housing and we're looking for a home in a different state. When I researched PODS online, websites said the customer service was awful but I didn't experience that. However, When I was setting up the move I didn't understand why one person would tell me I could use whatever location but then when I went to actually set it up and I had a different representative, they told me I can't choose my location and it has to go to a specific one. The storage ended up being about half an hour to 45 minutes away. It didn't matter either way, but I thought that was a little odd.

I needed two storage containers and PODS' prices were reasonable. Booking is easier for me over the phone than through the internet. We got two 16-foot containers and everything was as we expected. They dropped them off and picked them up when they said they would.

My wife booked a storage pod. She did it over the phone and everything went smooth. We requested the biggest one they have. The container was sturdy but it's a little pricey for a self-storage - I could have gotten a storage unit cheaper. I also made the mistake of having to move the same time I just made a payment so I lost the payment.

I booked online with PODS for my move from Ohio to Florida. I then had some phone conversations with them because I had some questions. I was very, very pleased with the follow-up interactions as they were outstanding. I got the biggest container they have to fit all my house in it, but it didn't. Some of the stuff was left behind, although it got everything we needed.

I've used PODS before and I had a great experience with them. I spoke to them over the phone and their reps were awesome. I got two 16's and I could have gotten by with one 16 and a small one but I didn't pack them like I should have. But the containers were great. When the drivers dropped the containers off, one driver didn't want to put it in the driveway 'cause he said he hadn't done that very long. But the other driver came in and said it was piece of cake and did both.

I did the booking of PODS over the phone, and we had two large and one seven-footer containers. The representative that I dealt with was very helpful. But PODS forgot to tell us about taxes, so we ended up with a quite different price. The guys that picked up the containers were out of this world. They were wonderful. But it would be better if they can make a smaller window of when they're gonna come because they told us 8:30 to 11:30 and they showed up at 2:30. Other than that, everything showed up wonderful. We did not have one broken item.

PODS was a recommendation from my brother because he has used it in the past and said he liked it. I tried booking PODS online, for moving purposes, and I got the 7-foot container. But then, I had to go on the phone with them to get the pod unit to Hawaii in the timeframe that I needed and because of the shipping part of the container. Because of the distance, I had to book the pod about six or seven months in advance. So if one is booking for the pod, especially going from Hawaii to the mainland, one has to give a few months leeway, because of the way the shipping goes from the mainland to Hawaii and back again.

We were moving from Frisco, Texas to Seattle and we loaded one pod to get our house ready to show for sale. We were able to do the process and break it up into pieces rather than have a bunch of movers coming and asking me a whole bunch of questions. We did it ourselves and hired people locally and did the same thing on the other end. All the people I dealt with were very nice. They were very cooperative and it was a good way for us. Once we were out in Seattle, it was very nice being able to go out and do PODS and get some items that we needed.

I checked PODS out online and it seemed like it was what I wanted to go with. Over the years, I've seen it in people's driveways. My son had used PODS a couple years before so it had good recommendation. We rented the large unit to move and put it in our driveway. Customer service rep was excellent and the drivers were top notch. I'd hire them in a blink of an eye.

I checked the prices of various storage companies and PODS seemed to be the best. I looked up for their information online and their website was easy to navigate. The only thing it didn't do was it wouldn't give me the actual quote, so I had to call for that. And the reps were right on the money. I don't think the quote changed from what they gave me to what it finally was. I got the 7-foot container and if I'd gone up a size it would have been too much, but I filled it right up to the brim. And as far as the condition of the pod, I have no complaints with it. I would go with PODS again.

I thought PODS' services would be cheaper. I booked with them over the phone and their rep was fantastic. I used their basic moving and then long distance travel. I used their storage services as well. There were only two available options for the containers and once I figured out how much I needed, I went with the white larger ones. Everything fit fine and they stayed dry and clean. The drivers were great and helpful. They told me what was going to happen and I watched the pod come in and go away. The time for the moving of the container couldn't be guaranteed but I was given a window and the move happened within that window. Everything that I needed to get done was done efficiently and effectively. PODS was right for the job.

I booked online for PODS' moving service and it was great. I got a 12-foot container and it was perfect. It was great delivery and pickup, and the driver was on time in both locations. The driver at delivery was courteous and had good information for us at the original delivery. It was an excellent experience and I'd recommend them.

I had used PODS in the past and was very satisfied. I like the concept. It's so much easier than trying to move things to and from a storage building. You can just have it delivered to you. And it's very simple to order online. They've provided me storage for seven months. I did two of the 16-foot containers. I started out with one in April and then needed another one by August. We were building a house and so we were trying to thin out our old house and get it ready for sale. The 16-foot was the best bargain in size and all the way around. The drivers were extremely excellent, very courteous and professional.

I love PODS and I would highly recommend them. They loaded a pod in Connecticut, moved it to Florida, stored it, and redelivered it when I found a place. Everything went smoothly. When I booked, I spoke to somebody over the phone, and he was excellent and very informative. I requested for a small container, and it was perfect and very clean. The delivery guys were very nice too. They put the container exactly where I wanted. I was very curious watching how they did the whole thing and it was neat. It was a very positive experience. I liked that they send emails so we knew the container is really going to show, and they were always on time. It was really here when they said it would be.

I read about PODS and liked their price. I booked over the phone and the reps were all very good. I got a 16-foot container for a cross-country move and it was what I expected. It was a metal frame box on a wood base. It was clean, in good shape, and didn't have any damage to it. The drivers were very courteous and professional. They would give a call before they showed up and let me know about half an hour before they arrive, which was great. The driver that delivered it was very good. He explained how to lock the pod and gave me tips on how to secure my stuff, where to tie them down, where to put heavy things, and how to belt them out. He was also very mindful of my driveway.

I used PODS' moving services due to the convenience and their price. I requested for an eight by eight container. It has a wooden floor, metal sides, and plastic top, and everything was good and safe. My container was moved efficiently. I'm very impressed. If we sell the house too fast I might use them one more time to send the last stuff so it’s very doable.

I had three PODS delivered and picked up because I was moving. They were 16 footers. Everything was good when we opened them. Dealing with the drivers who picked up the containers were all great. They delivered and picked up on time. They called half hour before they came so there were no surprises which was good. They did their job and put the containers where I wanted them. I would recommend PODS to anybody that needed to move.

I had my household goods stored and moved from California to Massachusetts. I was buying a house at the other end and didn't know where I was going to live yet, so I left it stored in San Jose until I found a home. I called PODS to check and make sure that the container would be big enough. I needed some help estimating that and ended up going with the biggest one. I got the 8x8x16 white container with red PODS lettering on the outside. I would have picked a slightly bigger one if I had a choice, but that was the biggest one they had.

We used the services of PODS for both moving and storage. We called and booked two large, 16-footer pods. The containers were fine. The representatives were very helpful and friendly. The drivers were on time and very professional, and always called before they came. They came and dropped the pods off, and I filled these up, and they picked these up real fast. The pods were stored for about five weeks, and then they dropped these off at our new house. Everything went smoothly. I would use PODS' services again if I had to.

We had both the POD moving and storage services. We had two PODS that they put at our house that we moved from back in June and then they all stored them up until towards the end of the year. Their website was fine but then we also talked to the local PODS franchise here. We talked to the manager a couple of times who followed up to make sure the service was good. And then there were a couple of snafus - no fault of anybody else but he followed up again to make sure that they were corrected and handled appropriately. I had nothing but high praise to say about their facility here in Birmingham.

I sold my house and was building another one so I used PODS to temporarily store my stuff. I booked online and their website was easy to use. They called ahead of time to find where I was and they made sure I was ready. They were great, professional, and nice. The local guy in Albuquerque was easy to work with. They were able to take care of some stuff for me, and they followed up on some issues we had. However, the statements that I get in the mail are hard to follow and understand. When I got them I couldn't tell if I owed money or if it was a receipt for payment. Also, they never changed my address correctly on them. But I just pay online anyway.

When I drive around in our neighborhood, I see a lot of PODS storage containers. Evidently, if they're doing a lot of business, they must be pretty good. The people I spoke with at PODS were absolutely wonderful. They took time and seemed very knowledgeable. It was a very good experience. I took the larger container. We were downsizing, and I used them to store my furniture first at my house for about a month until we got ready to show our house. I had PODS pick it up and put it in storage. Afterwards, I brought it back to our house so that our mover could just move it all.

The PODS reps were very good and they answered all my questions very clearly. They were very punctual even the night before. They informed me exactly when they were coming and they called 15 minutes before they came. They were really on top of things and I didn't have to move an inch of all the stuff that was in the container. They were also very careful in transporting it. I would rate them excellent.

I rented three pods from PODS and they put my things in storage for a few months until my house is finished building. They were the only local company and they said that they would pick up the container and drop it off for me. I called to book with them and it went very well. They said there was one in the local pod area in 45th Street, and I was en route to my work and I stopped by one morning. The gentleman there was awesome and he referred me to the girl in his office. I got three 16-foot containers and it fit what I needed them for.

I've used PODS twice and did my booking online and on the phone and had a really good experience with them. Recently I used them to store my furniture. PODS only has 12-foot and 16-foot containers. At that time, I got the 16-foot one to put all our furniture. It was enough for what I needed it for. Their customer service was good and when I asked for a statement, they were fast in giving it to me. I'm very happy with PODS. If I have to get another container or store my furniture, I would definitely go with them again. I would recommend them.

Our aunt was in an assisted-living facility in Santa Cruz, California and decided to move closer to her family in Utah. It made more sense to use PODS as opposed to a truck for the move. She might have to load and not get access to her things for weeks because it was going to be combined with a couple of other loads. PODS seemed like it met all of the timeframes that we needed to accomplish. We did the booking online which was relatively easy and got their 16-foot container. We barely got the stuff in.

I used PODS for moving and storage as I thought it would be a lot easier to load the pod and have it stored, rather than me loading up a moving truck and taking it to a storage facility. I got the 16-footer container and all the interior items fit fine in it but there wasn't enough room for the patio furniture, which I expected. I called their reps to let them know when they'll pick up and deliver the container and I didn’t have any problem with that. The drivers were friendly at both ends too, when they picked up the container and when they delivered it to my new location.

We were moving from one house to another and we also needed storage, so we needed PODS' services. I did the booking online. It was really easy and convenient. In fact, I continued to do it because it was easy to understand and it was easy to schedule a drop-off and a pickup. I looked on the website and I then requested for a medium-sized container. It said that I needed two of those sizes and I should’ve gone with two, but we had a place at my parents’ to store some stuff, so it worked out perfectly. The container seemed safe and sturdy and in good condition. We needed the container for storage, so they sent it to the facility, stored it, and then brought it to our new house.

I booked two large PODS online and it was easy to do. The drivers were professional and courteous, too. I also had to make a last minute change, but their customer service was very helpful. I'd recommend them.

I booked with PODS over the phone and their rep understood everything perfectly. They explained everything, they sent me an email and it all went really smoothly. I got the biggest container which was a good size and PODS stored it for me until we closed on our house. They dropped it off, we unpacked it and they picked it up. It was very convenient.

I got PODS for storage and had a great experience. It was quick, good, clean, reasonably priced, and they're very courteous. My wife went on Angie's List and Better Business Bureau and then researched PODS on the Internet before finally picking them. We booked online and it was simple. The container we got was 15x10x8, and it was just the right size. PODS initiated all the contact and they were quite efficient and very pleasant. The guy who delivered the pod was very professional, fast, and easy to talk to. We'd use PODS again without hesitation.

PODS' price and availability made us select them for moving. We requested for a 16-foot container over the phone and the reps were very good. We had a slight delay of a couple of days but it was because of the weather. Other than that, the service was amazing. Everything got there perfectly and there were no problems, so I was very pleased.

I rented a POD and had it delivered and stored in their facility for almost eight months, and I had them deliver it back to me. They basically did a drop off, a pick up and storage, and we did everything else. I made every effort to book it online unsuccessfully. I tried their website which I found to be very difficult to deal with. I may be old but I'm sharp on a computer. Their site is not intuitive in the way I do things and it said, "Well, it may take five minutes for the changes to show up on the site." So I wound up calling them.

I booked with PODS over the phone for moving and storage and the representatives were friendly. But when I asked them about discounts, they were not able to provide me any until I found it from my insurance company, USAA. Then when I went back to PODS, they adjusted the price for me. Overall, PODS did exactly what they said they were going to do. They picked the equipment up and dropped it off when they said they would. He telephoned before he arrived and the pod was put exactly where I wanted it, both for picking up and dropping off. As far as the professional attitude of the people, everybody was good.

We used PODS a couple of times moving for storage and then moving long distance. We were very happy with them so we went with them again when we needed both moving and storage services. We booked online and over the phone. Their reps were very helpful. We scheduled our long move over the phone and it was easy to do. We got a 12-foot and two 16-foot containers. The drivers were great and they always let the kids watch. Once everything was done, we were good.

I had a container dropped off and then delivered from Connecticut to South Carolina. I booked with PODS over the phone and their rep was very good. I got a 16-foot container which was perfect for what I needed. The driver was quick, did what they said they would and was on time.

The way that I needed the service done was what PODS offered. We didn’t know timelines and have a place on the other end of our journey that was secured yet, so I knew I could have PODS move our things and then move it into storage until we found a place. We had 16-footers and a 7-footer and they were very clean and sturdy.

We got our hardwood floors redone, so we moved everything out of the house for storage. With PODS, we didn't have to take our items to a storage facility. My wife called them and we got their 16-foot container. We'd use a bigger one if they had it. The driver was on time and seemed very professional and confident about the way he was doing his work. We talked to him while he was unloading and it was a good interaction. I was fascinated by the whole process. The only problem I would have with it is if I were shipping across the country or to a different place because it would have taken a whole lot of pods to get a whole house full of stuff moved. But other than that, it was a very good experience. They provided the service I expected and with no problems. I've already recommended them to different people.

Our closing got delayed, so we needed a container to store some stuff for our home. The PODS military discount was advertised in the post exchange and I'm military so I chose them. I talked to them over the phone and I was very happy with everything. The three drivers I had were all great. One container was placed on a bit awkward spot and the driver who came was straight-up about how he had to place the container so that he can get it back out. Everything was good. The tie-down hooks inside the container could be a little bigger but, aside from that, I had no issues.

I was living alone and had no one to move my stuff so I contacted PODS for moving and storage of my stuff. I called them over the phone for the booking. I had a very positive interaction with their staff. I requested for the 16-ft container and I packed it full. The carrier driver was very nice. He was worried about trying to get the container into my driveway and he took his time. He did a great job. The only issue I had was that I was supposed to get a lock but I never got a lock. I called them and they took it off the bill.

We used PODS moving and storage services. I reached out to them online, then called them on the phone, and it was great interacting with their reps. Their size and prices are just right. We got the 16-foot size container. Their carrier drivers came at the time they said they would, and they did a great job as well. So far, everything’s been good.

Booking with PODS was the best solution for my situation. I reserved over the phone with them for moving and it was a very easy process. I got a 12-foot container and I put my stuff in there and moved it to Florida. The driver was fantastic. It couldn’t have been any better. The people that met the truck said the delivery was perfect. Then they picked up the container exactly when they said they were going to.

I was looking for the most efficient way to do moving and storage from Charlotte, North Caroline to Bakersfield, California. I found on the internet good things about PODS then I called them and booked them for moving and storage. The lady who took care of me on the phone was good selling the company and their product, and giving me the customer service that I want. It was also cool with the pickup and drop off of the pod. Everything went good. The guy who picked up the container in Charlotte and the driver who dropped off the container in Bakersfield were both professional and nice people and they did well.

PODS was the best option that was convenient. It was just really expensive. Another company was less expensive but I would have to put everything in multiple pods and it seemed very confusing. Also, if I try to drive across country with a truck driving my Ford Escape, the car wreck would have been even more expensive. The representatives at PODS as well as the delivery and pick-up were great. Once I buy a house, I'll probably use PODS again just to move over because it is easier. You get a month to use it or hurry along or leave it there and it's their driver. I don't have to drive a big giant truck because I'm not that coordinated.

We needed the store furnishing between our closing date on the house we sold and the closing date on the house we were buying. We had heard our son and daughter-in-law had used PODS when they went to a similar thing several years ago so we went with PODS for our moving and storage. We contacted the representative over the phone and it was informative. All my questions were answered and we got things set up. Everything went fine too with the delivery. Overall, we were satisfied with the service. And if we move again, we wouldn't hesitate to use them again.

I needed a little bit of storage on our end because we were renting out our house. In fact, we used PODS' storage and moving services. We went with them because they're a familiar brand. And then, they were really flexible with us when I called. I gave them a couple of scenarios and they said they can do them, which was really what I needed. Booking with them over the phone was the easiest way. I ended up having to do it online to make some of the changes. I was out of the country, and realizing that we weren’t going to be able to have everything packed up on time, I made some adjustments through the chat feature on their website.

I recently used Pods. Having used them in the past I thought that it would be easy. I tried to get my rate lowered and they said that my rate is locked and there was nothing they can do. I find this to be poor and inaccurate information. Due to the fact when I first rented my Pod they said the length of time that I was renting it would affect my my rate. Having just gotten off the phone with them trying to renegotiate my rate they basically told me there was nothing they could do and that I had to keep paying the ridiculous $180 a month! I'm not happy with their customer service or the overall service that they provide. Be wary about the price they quote you when you use pods!

We were moving cross-country, from Arizona to New Jersey, and we have to get storage because we don't have any place to live yet. We've heard about PODS before, and we also checked the Better Business Bureau and PODS had a high rating. So we checked them out online first and then contacted them on the phone. We had a conversation with them and, basically, found that they seem somebody we could trust. We figured it would be easier than having a regular moving van take it and drop it off at a warehouse and unload it, and then, load it again, and bring it to the house. Economically, it would be cheaper in the long run.

I'm a realtor, and I had a client who was in a predicament who needed to get out of a house and move into another house. We couldn't get him out of the house fast enough to get into the second house. I booked a service from PODS over the phone and they brought a pod, and my client was able to move the stuff during the week. It worked excellent and their reps were all great. I would definitely recommend them to other realtors who are in a glitch and don’t know what to do.

PODS helped me with my moving. I decided to book with them because of the time period and stuff I had. Also, I went with them because the container was on a trailer from North Carolina to Michigan and for the ease of them leaving the container at my place like a motor at my own pace. It worked out great. The container I got was a smaller one with seven-foot size, which was the correct size for my needs. The carrier driver was great and awesome too. Everybody I dealt with was super helpful and the container got delivered on time.

The only two storage/moving companies that I knew of was PODS and PACK-RAT, I compared the prices, and PODS was lower in price. Then, I hired them to move from Connecticut to Florida, and booking was over the phone. Then, I had numerous interactions with their people because there were a couple of times when I had to change the pick-up and delivery dates, and they were very pleasant in doing their job for me.

I had a great experience with PODS when I used their moving services. I went with them due to the proximity of one of their storage facilities to my home location. I got a sixteen-foot container. It was bigger than what I needed but it's what they had. The drivers were professional and on time.

I needed PODS for storage. I moved all my furniture out to the front of my house while doing work on the house, when I redid our house. I had looked at some of the other moving and storage providers, and PODS seemed like they were going to fit into my schedule and things would work well with them. I called them over the phone to book my PODS. I requested a larger container, but it would've been nice to have gotten a bigger one. The reps were very professional and it was very pleasant with the driver who dropped off and picked up the container. I had to get a driver back out because the container was dropped off in a way that was the reverse of how I wanted it positioned. So, I called the Customer Service of PODS and the driver came back out and switched it around for me.

We used PODS since it was convenient having the container for a week where we could start loading our stuff. I booked over the phone and my interaction with the representative was excellent. They were exceptional and punctual. It went well and we were very satisfied. I would recommend them.

I booked a 16-foot and 12-foot PODS containers for moving and storage over the phone. PODS was really the only place I found that had that convenience. All the interactions with the representatives were really great though something went wrong when I made my initial booking. They must have made some error which resulted in my pod map showing up, but it worked out okay. I called the morning they were supposed to come and they did everything they could to remedy the situation and got the pod out there within a couple hours for me. Even our interactions with the container driver were all fantastic. All the employees themselves were really topnotch.

We booked a seven-foot pod online for moving and storage. The booking was easy and I went with PODS because I like the convenience of having it delivered directly to my house. Everything in the move worked out really well. The only thing was it's expensive. It would be nice if they would have some different payment options. Instead of having a monthly storage fee, they could make it a weekly fee or a bi-weekly. Because if someone rents a pod in the middle of the month and only need it for a couple of weeks, then what's the point of paying for an entire month?

I was moving from Hawaii to Las Vegas. I did some research and PODS' price was good, so I went with them. I called them and requested for a 16 feet container. It was more than enough. The drivers who picked up the container were very professional and helpful, and they were on time. Overall, my experience was great.

We got PODS for storage because a house across the street was using them. I booked everything online and requested the big container but had a hard time figuring out how to schedule my pickup online, so I called them and the customer service reps were able to help me with that. The driver that picked up the container when we were done with it was really nice. It went really smoothly. I would recommend them to a friend.

PODS has a fair price for what they are doing, coming across the states. They dropped the 8 by 10 container off, picked it up, and it was done. I made a reservation online, and then confirmed everything over the phone. The drivers were very presentable and helpful. I would highly recommend PODS. It's definitely very easy, and I get what I pay for. They did a great job.

I got a 16-foot PODS container that was moved and stored somewhere for a while and then brought to where I wanted. I booked online and then went on the phone to do all of the details. I've used PODS before and compared with another company, it was a better deal and value, better performed, and better experience. My interactions with all the professionals and the carrier driver have been excellent.

My father had used PODS when he moved and he was happy with it so I gave it a try. Plus I checked other prices and PODS' was reasonable. I booked online, and then I talked to somebody and it was very professional. They answered all the questions. They were very pleasant and helped in every way they could. We thought we would need something a little smaller but we went with a 16 foot and I'm glad that we did. That worked out well. The guy who dropped off the container was very pleasant. They came exactly when they said they were coming and they dropped it off exactly when they said they would. I was extremely pleased and I have recommended them to other people.

I used PODS services for both moving and storage and they're great. They deliver the pods and we just had to load them up and they would move them, as opposed to us having to move it to a storage unit. We booked online and the site was easy to navigate and then I called to confirm information. We'd gotten two sixteen-foot and had them delivered on two separate occasions. We had four drivers and I only had interaction with one of them because I was never at the house when they delivered them but that one time was great. Then for the times us not being there, they set the pods where we needed them to be and we didn't have any problems.

I moved some stuff from my parents' house in Kansas to my place here in California. PODS has really good advertising on the boxes. I've seen a lot of people in the neighborhood use them in the past. I then looked into them, as well as three other options, and I felt that PODS' website, their pricing and the description of the services were very clear. I knew what I was getting and I knew what they were promising to give me when I signed up. I felt like everything was well-done, clear and professional. I've already recommended them to a couple of different friends that needed the service.

I went with PODS because they touch the merchandise one time. They load it and then unload it. Also, it was easy to keep my stuff in the POD while I settle down, then call upon the stuff and get it. The customer service communicated well. They let me know exactly what was happening. They were professional, knowledgeable, and were able to help me out. Not a lot of work was needed on my side to be able to do what I wanted. Upon pickup they locked the container and put the tag in it. They showed me what they were doing. It's neat how they have that machine that picks it up or vice versa dropped it off. Everything was safe and secure. I'd use them again.

My cousin and I needed delivery and from Florida to Indiana, but with an actual pod, and PODS seemed to be the only logical choice. We had to deal with six reps because of the issues, and each representative was phenomenal. I sent an email for one of the girls that helped us out originally, how good she was. But the management and the people in finance were ridiculously unaccommodating, rude, didn't care, and wouldn’t listen to what we were saying. The whole process with PODS was horrible, and the worst part of the process was the paying of my service.

We saw PODS in the neighborhood and gave them a try. We booked over the phone originally then used the online service when we needed to make changes. We had three 16-foot containers dropped off at the house. We probably could have gotten away with a 12-foot container instead of a 16-foot one but they said they didn't use 12-foot containers for long distance moves. The 16-foot containers were picked up and put in storage for a short period then delivered to the new home. The only interaction I had with their customer service went well and I was really impressed with the online service. Their drivers too were very polite, respectful, and knowledgeable. They did a great job, did what I asked, put things where I asked them to be put, and picked them up from where I asked. It was a good experience.

We did a commercial rental and our equipment came in. We were told by the mall that we had to use PODS so we rented a POD and they got it off of the shopping center for us. I booked it online and they called me right away. I talked to them on the phone then we set everything up and the reps were very professional. We got the 16 foot container and had a little trouble trying to get our equipment through the opening door. We had to put it sideways to get it in.

I needed a pod when I moved out of state and PODS was the most reasonably priced. I called over the phone and got customer service right away. They explained what the rates were and the reps were really good. The drop off driver was wonderful - very pleasant, very nice, and very accommodating, but he should have instructed me to put the lock on the second notch and not on the first one, or the pod won't be picked up. Every driver should tell that to any person he comes in contact with. It would have been a problem had somebody taken off or had I been not close by because the pick up driver called and told me he can't pickup the pod because of the way it was locked. So I did go all the way back to the house which I didn't want to do to unlock the pod and re-lock it again. He told me he only got 15 minutes and I was driving like a maniac and hoping I don't get an accident or anything else like that because I was freaking out.

It was my first experience with PODS, and I was very pleasantly surprised that it was good from start to finish. I got online, I looked up the phone number through Google and called their customer service. I didn't have to wait too long to get in touch with somebody, and when I did, the rep was efficient, she wasn't overly friendly but she certainly wasn't rude. And as we got talking more, she became friendlier and it went perfectly smoothly. She told me what I needed to know so I didn't come away from it with any questions about how things are going to work. And then, I'd forgotten some other stuff but she directed me and so I got it taken care of and got the delivery schedule.

I went with PODS for the convenience of scheduling everything online and being able to have access to my belongings and the schedule that I needed. I spoke to both pickup and drop off drivers and everyone was very professional and took care of business in an efficient manner. It was a good experience all the way around. The climate-controlled storage seemed to be appropriate in Florida because it was during their hottest season, so everything went well.

Pods gave us an amount they would take out of our account when they would bring the pod but what they did was take the full amount in advance. When the pod got delivered it was too small so we called them and they said they would only charge us the delivery fee but what they did they charged another 735.00 to my card besides the original 1290.00 they took out the first time. Now they credit the 735.00 but they won't credit me back the 1290.00 and only charge me the 178.00 for the delivery fee. I would not recommend this to anyone. This was our first attempt to use them and I was so disappointed with them. The person answering the phone are not trained and they keep transferring you to other people hours on the phone and nothing is getting done. I hope some manager gets this and calls me.

We were remodeling our house and we needed storage services for our furniture. Because of their accessibility through their website, we decided to go to PODS. I tried booking online and then I had some questions so I ended up talking to somebody. I requested for a 16-foot container which was the right size for all our needs. I had a very good experience interacting with the rep. In addition, the people that picked up our container were helpful, everything went really good with them.

It was convenient that PODS brought the pod container directly to my home. I needed it for storage for a few days. The driver who delivered it was very informative and explained exactly what he was going to do. He suggested the best place to place it, and it worked out great. Although I was very satisfied with the experience, I wish that they would have different rates instead of having it on a monthly basis. I had it for a week only.

PODS did a great job. I booked a 16-foot pod over the phone, and the rep was very helpful. I had to call and get some other information, and when I called back, he called me right back and we were to set up the rental. We needed on-site storage, and they delivered and picked up when we asked them to. We had no issues at all. Everyone did what I asked, and I appreciate their business. I would recommend them.

We used PODS for drop off and pick up as we needed the longer time to be able to load and unload the pod. Booking online was awesome. It was convenient and easy to understand. I also was able to pick the date and time and it gave tips on what size pods is to like based on the house size. We got a 12-foot and we could have gone a little bit smaller, but it was nice to have the extra room because we weren't the most efficient with packing. It was sturdy and clean. The one thing that was where we were supposed to tie things down, could be improved upon because there were just some little small eyehook and had we actually been moving a long distance, I would have been a little concerned about the security of it. Everything else was great and we actually had items in a pod for about three months and we felt like it was secure and we weren't really worried about the weather or anything like that.

Some of my friends have used PODS in the past and I didn't know any other way to get my stuff home. It seemed like a logical thing to use. I needed a POD down in the state of Florida. I had some people put some stuff in it then it had to be taken up to Rochester, New York. And it had to wait because I hadn't closed on my house yet. When I did get it, they brought the POD in and I hired a couple of guys to empty it out. I got the 12 foot container and I wish I ordered a bigger one because I could've used a little bit more room. Also, it was a little awkward when the guy came for the POD to my place because I live where there's a bunch of townhouses and the parking spots are numbered. I had to ask permission from three neighbors that I didn't even know because he had to get the POD and needed at least three spaces to do his maneuvering. So I had to do a lot of extra work getting the spot secured and not pissing anybody off.

We were renovating the house and needed to move all the furniture out. PODS was the only name I was familiar with that had that type of on-site storage. We booked a pod over the phone and moved our furniture there. We got the larger container which was in good shape and clean and everything functioned perfectly. We filled it to the brim and it held everything. I liked that their reps knew what they were talking about and they gave me concrete definitive answers. I spoke with their drivers on the phone too and they were very good. PODS was able to fulfill the function that we needed them to.

I contracted the services of PODS for moving as I could afford the POD, but not the movers. I started my booking of the POD online, but then it wasn't going through, so I called and set it up with an operator. I requested the 7-foot container. It was the correct size for that time and was perfect. But I'm going to be doing another move in June because I only took part of my stuff at that time, so I'll need another container of the same size.

We knew someone else that used PODS. And then, when I called around and read some reviews, PODS came up with a very good reputation, so we decided to use their moving services. I booked online but the moving date got changed, so I ended up calling and speaking with a representative who was very helpful to me. The drivers were very punctual, nice and knowledgeable. In fact, they were like a bunch of retired men that needed to have a little side job and knew exactly what they were doing, and they enjoyed it. It was a wonderful experience. I would highly recommend PODS to anyone. And if in the future, we need another moving or a storage, we'll definitely use PODS again.

I helped my mother to move interstate and we got PODS service for the move because of their price and convenience. I also talked to some other people and read some reviews, and they all had good experiences with PODS. So after I searched, I booked online and got the 16-foot container. We did all the moving ourselves. I'm 69. My husband’s 71. We loaded the stuff up and it was good. I even had the places that I can tap for the routes and all was clean. I was surprised and it was great.

I had a very good, highly favorable experience overall with PODS. Before I set the booking online, I made some phone calls and they were very informative. I booked with them because of their flexibility and pricing. We got two of their sixteen-foot containers to be used for moving and storage. In retrospect, I should have gotten the twelve-foot for the second one, but it was fine for what we had to do to move the contents of our home. The delivery drivers who dropped off and picked up the pods were very approachable and able to answer any last minute questions about logistics. We had some very minor damage when the contents arrived at the location but still, I would definitely use them again for the future.

Even though PODS was expensive, we got it for the convenience of having a POD, being able to take a couple of weeks to load it and then a week to unload it. We went with the smallest container and booked it online initially, and then finished up on the phone. It worked well for us, and it was a very positive experience.

We used PODS for storage and for moving our stuff from one place to another. It gave us time to pack around our busy work schedule. We're able to pack and then load it right into the POD that night. They gave us a big white box which was clean, perfect and well-kept. They called us every time they were on their way to our place. Then the guy who dropped off and picked up the PODS from our second location was the same guy and he was very friendly. He was worried about some trees in the way but he did a really great job.

I thought using PODS would be less expensive and easier than hiring movers and then having things put into a storage facility when we moved up to Michigan from Georgia and then have it brought over from the storage facility to whatever house we purchased. I wanted to do everything online, but for some reason, I wasn't able to, so I ended up having to use the phone. I had a couple of weeks to pack up. I got the largest sized container but if we could have had a bigger one, we probably would have gone with that, but it was good enough. It’s got all our stuff in it and then donated whatever wouldn’t fit.

My contractor recommended PODS and they were awesome. They made my transaction very simple. I wasn't available during the move but my contractor didn't tell me about any problem so I assumed everything went great.

When my dad moved, not too long ago just earlier this year, he used PODS and absolutely loved it. He said that there's no other way to move. We needed the storage while we were in between. They dropped it off at our old house, we packed it, they checked it, stored it and then they had it delivered to our new place once we were ready to go. Because I was a procrastinator and I waited until last minute we ended up calling them to see how soon we can have it delivered and yet, they took care of us.

We needed a storage at our location. Then I've seen PODS around and we gave them a call. The representative was very helpful and awesome. They had to set up our account different from ones they normally do and he was able to do that. It was about 15 minutes we got it set and had scheduled to show up. We requested a 16-foot container. We’re doing work on the Sheriff's Department and this was sitting right outside the door. The container was new. We got the right size and it was completely full. Then I spoke to customer service about the billing. We don't pay taxes and they initially had it in at least 20 of our invoices. Now, they had to fix it and the other lady's trying to work it out with them. But it was an unbelievably easy experience. They hooked me up with an online account and when I was ready for them to pick it up, I clicked the button and they came and got it. I'm gonna use them for my house when I redo all my floors.

We rented a POD over a month ago to have it placed in our driveway. They met our needs and the price was good. We booked our POD online, and then I also spoke to the rep over the phone. She was very nice and helpful. We requested a 10' by 6' container. It was very clean. We had the container dropped off and then picked up by the drivers. They were very nice and friendly. They asked us where we wanted the container placed, put it right where we asked them to, and asked if there was anything they could do to help us. It was a very good experience. We would use PODS again if we ever had a need for them.

PODS was great to reach out both online and by phone. Their customer service reps were excellent and the nicest people. They were kind, wonderful, considerate and accommodating. Pick-up and delivery guys were also great. They were fun, nice, and outstanding. They spoke on a personal level. They were working but they took a minute to say hello. I was very happy and would do it again with them in a heartbeat.

Using PODS for storage and moving was cost-effective and very easy to do. I booked in online and talked to them in person. Their reps were excellent and I got the 16 foot container which is the biggest one they have. The drivers were very good and did everything they could to get the POD where I wanted it. They were also nice, very respectful and very helpful. And when I needed to get the POD picked up faster than I originally thought after I unloaded it, they worked it out great.

We moved from New York to Tennessee and needed somewhere to store our stuff and PODS was our only option for the task. We started the process online and then we had to call them. The reps that we talked to were all extremely helpful. We got a 16-foot and a 7-foot container, it would have been better if we had the option to have the 12 foot instead of the 7 but that wasn't an option. We ended up having to get another hauling device to bring stuff down when we actually came down. This was because we were moving from out of state. The 12 foot was only available within the state, which is silly. During pickup and delivery, everybody was super helpful and nice. They arrived on time and I didn't have any issues at all.

I booked with PODS over the phone and I had a good interaction with the representative. They were helpful but there were only two sizes of containers. I went with the 12-foot because the 16-foot was too much. PODS took the stuff from the house and put it in their own storage then we moved it to another storage. I like that they can just come and pick up the container and put it in a storage area. It worked price-wise at the time. It was cool to watch how they unloaded the pods like little Transformers thing. It was easy and convenient using PODS. They’re quick and good on their time.

PODS is a good company and they have a lot of things for their customers. When I went to their business office, the clerk took care of me. I rented a pod storage that’s 16 by 8 feet because I didn’t have enough place to put another one or a bigger one. The storage container is very nice and I didn’t need any lights. It’s dry, clear and better to store things.

I used PODS for short term storage for a month when I had to move everything out of my house. They were the only ones that I called because of their reputation. I’d heard things from different people over the years. Their reps were professional and provided excellent service. Their 16-ft container took care of everything sufficiently and I could move around and look at things if I needed them.

I utilized PODS for storage. My co-workers had used and recommended the company to me and they looked like what we needed so we went ahead and booked it online which was very easy to do. The drivers and I had very nice interactions. We had to move the container because it wasn't originally in the right spot and the driver was right back in the next day or two and it was moved perfectly. If we ever had to move, I'm sure we would use PODS. I'd recommend the company to anybody and say that they were really good.

I went with PODS for our move based on the flexibility of the timing and the price. We booked with them on the phone and they answered every question I had. We made a bunch of bookings and it worked out really well. It was a little bit tight in our driveway because there was another car parked next to us but the one that picked up the container was able to get it in almost perfectly so that was really good. It was a smooth and efficient experience and I was happy with it.

I chose PODS because I wanted to keep my storage on my property instead of putting my things in storage and moving it multiple times. I tried to book online but it wasn't really working. I prefer to talk with somebody and feel it’s easier so I booked over the phone. Everyone at PODS was nice to talk to and I didn’t have any issues. It was a straightforward and easy interaction and I got the biggest container size they have. The driver who dropped and moved the POD for me was very nice, great to talk to, and easy to deal with. I was moving and remodeling so I had to hold on to the PODS for a while. It has been a pretty good experience for me.

We used PODS for moving. At that time, they were cheaper and more convenient. I requested a 16-foot container which was the correct size for my needs. The guys delivered it and I had no problem. However, the time having it cross country was a little bit longer than I expected but it was an easy experience.

PODS offered convenience and flexibility so we used the company for moving. I called first and then did the rest of the booking online. The salesperson I talked to was lovely. She was informed, able to answer all my questions and helped me navigate because I had never used PODS before when I called. She was very helpful. The driver who dropped it off was very professional and showed me how it all worked as the container was lifted off the flatbed and dropped down. Everybody I worked with was great. And the online notifications and phone calls as far as when people are coming were great, too. I've been really happy with PODS.

PODS happened to be the first one that I looked at and the gentleman I spoke with was really awesome so I decided to go with them. He told me the information I needed, was very helpful and very knowledgeable. The pod was delivered to us and we filled it. They kept it then returned it back to us once my mom and dad moved. The drivers were very friendly, did their job quick and was out of there in no time at all. The only hiccup we had was they told us that they needed 24-hours notice to deliver the pod. We told them on a Monday that we needed it by Thursday and they couldn't deliver it on that day so we had to wait until they could. But we worked it out. Overall, the experience was pretty good until the end. I'd use them again.

I was going to use PODS for moving but it ended up for storage. I booked online but it looked like I had to do a certain amount of things over the phone since the website seems half-built. I wanted to schedule the rest of the drop off and delivery on the site but I had to do both of those over the phone. The guy who dropped the container off was very nice and friendly.

I chose PODS from where I was in Texas because they offered the largest POD, the 16-foot, that I couldn't get anywhere else locally. Also, they were willing to store it in Portland until I finished remodeling. The people at the Wilsonville where my PODS were stored were outstanding, helpful and very easy to deal with. They were all very nice except for the day that I left and they were supposed to pick up the PODS.

DO NOT TRUST THIS COMPANY! They canceled my order without my authorization or notifying me and I ended up across the country in an empty apartment for two weeks. Horrible customer service, horrible company overall. Read their BBB reviews 82% negative. Don't make the mistake we made.

I had heard good things about PODS more than I'd heard about anybody else. I went online to reach out to them and it was difficult to get through what I needed to get done, so I called them to help me get through the next part of it and for me to ask a question. I couldn’t get the quote to come up right and had a question that it didn’t answer for me. I worked with a young lady and she was great. The drivers were nice and wonderful. They informed me what was gonna happen. It was an economical way to get the majority of my stuff across country and my experience was good. I have already recommended them to a couple of people and my uncle is using them right now.

The storage and moving company I dealt with in Lexington did not travel more than 500 miles so they suggested PODS to me. I called and talked to the PODS personnel on the phone and they were excellent. PODS brought the load to Florida for us and we had a great moving experience. I've referred them to three other people since then. I recommended that people get PODS versus local companies because I felt like I had more control over my stuff and I liked that. I was very pleased with my PODS experience.

I moved and had storage for a month with PODS and everything was fantastic. I went with them because of how easy it was to do it with them. Everybody I've come in contact, they're nothing but professional. The only trouble I had online was when I was trying to make some changes as far as dates for it to be redelivered. After they pick it up, they store it and they are gonna deliver it to me as well but when they were gonna deliver it to me, I had to change dates and even the address and it would not let me do it online. It made me call, which may be policy procedures the way that they do it so there’s no confusion. Other than that, I didn't have any issues and they did exactly what they said they were gonna do.

I sold my house so, I ordered myself a pod. I always thought they only had 12ft so I ran out of room. I ended up getting a 12ft and 7ft. Mike went out of his way because I was in tears when I thought I will have to unload the 12ft container but they’d store it until I could move into my new house. He fixed the problem. My stuff was picked up quickly so it's really good. The carrier driver was absolutely wonderful. He got the container where I needed it and positioned it correctly. I've already recommended them to my several friends. PODS repaired the problem and it ended up being a really good positive experience for me.

I needed the flexibility of having more time, because I only had a few days to move between the closing of my house and moving to the new one. I had the pod delivered a couple of weeks before moving day to pack stuff as I went. The flexibility of having the pod there for a couple of weeks as opposed to having a truck for a weekend appealed to me. I booked online and it was simple.

I booked a 16 by 8 container online and had it delivered to my home. With PODS, I didn't have to move it away from the house, so I just let it sit on my driveway while we remodel the inside of our house. The container was the correct size, in good shape, and was delivered and picked up on time. I'm very satisfied with the experience.

I used PODS for both moving and storage for their price. When I booked over the phone, their reps were able to answer all of my questions. The 16 and 12 foot sized containers I requested were the correct sizes for my needs and the drivers were on time and professional.

The price of PODS was significantly lower than other companies. I got the 16-foot container and their rep was very helpful. The drivers who picked up the container also did an excellent job. The only problem was I noticed a bunch of tarred-like particles in the bin when it arrived and it’s taken me a while to clean them off my floor. Those were probably roadway particles that somehow got into the PODS. Otherwise, my stuff arrived in good condition and everything worked out quite well.

PODS' prices were great and all my stuff were secure and safe. They also offered convenience and their website is pretty good and easy to use. Both the drivers that picked up and dropped off my POD were very nice. They were really willing to help out. The experience was really good and very easy. I'll recommend PODS.

We had previously used PODS so we got with them again for a storage in our property while a new garage was being built. Their large container worked out very well and the driver who delivered it and picked it up was very good. The only thing I noted to him was the difficulty in opening the door. It wasn’t impossible to do but it was a little cranky. Other than that, there were no issues at all.

I wouldn't use PODS again if my life depended on it. I moved from CT to CA with a mix of personal and business stuff in the POD - business stuff I needed immediate access to upon my arrival to CA. The day I left, I was contacted saying that they were delaying delivery for a week because they hadn't received a gypsy moth form - a form no one thought to tell me about in advance.

I know storage units where I can take my stuff to a storage company but what I wanted was for someone to bring a really big box to my house where I can put all my stuff in and keep it at my house. I started to book online with PODS then I called in because I was hoping to find a better offer. I ended up with the better offer after calling in and they offered me a good deal where I got three months and the fourth month will be free. The reps were incredibly helpful. I was only supposed to rent a pod for four months max and I ended up renting a pod for almost two years. I requested for the 12-foot pod and it was a little bit bigger than I needed. But it was perfect because I was able to add stuff later that I wasn't expecting or wasn't intending on adding in later.

We used PODS because of the referrals of people that used it. Booking online was easy. We got the 12-foot PODS which is approximately seven foot high and was adequate for what we had to do. It was a little expensive but it was a good, clean unit so we were happy about that. We were also pleased with the way it was moved because it didn’t have to be tilted so it wouldn’t ruin any of our things. We had three different drivers because we moved it once before we had it taken away and they were all excellent. They had to get the container into and out of tight spots.

I found out about PODS when I moved in October of 2010. I hadn't gotten a house to move in and I didn't know how to handle that. When I was going to the store one day, I saw a big, white container in somebody's driveway and I thought, "What is that?" I called the number and they explained it to me. I used them and I was thoroughly pleased. I used the phone when transacting with them because I don't trust what I'm putting on there online and I'm thinking I might put on the wrong thing.

We booked a 16-feet pod over the phone, had it delivered, and then we packed our things up and they shipped them to our new house. We did not want to use movers as PODS was more cost-effective for us at the time. They gave us instructions on how to pack the pod if needed. The drivers were quick, friendly, and they did what they needed to do. They also gave me a window of time and they arrived within that time frame. PODS worked for what we needed and I would use them again if I had to.

I needed a temporary storage unit because I was doing a major remodeling in my house. I've seen PODS all over town, so I booked online with them, and it was very easy to book. The rep was very nice. In fact, when I set this transaction up originally online, there was a hiccup. When the POD unit was delivered, they delivered a smaller size than I needed. I had ordered the 16 foot container and they delivered the 12 foot, so I had to send it back because I definitely needed the 16 foot. However, they actually accommodated me quite nicely and were able to get out the correct size of container when I needed it the next day, and that just rocked my world. Moreover, the container they sent out was nice, big, and clean. Overall, it was exceptionally easy to arrange what I needed, get done when I needed it, and get on about my business, so I was very pleased. I would certainly use them again if I need temporary storage.

A year ago before we used PODS, our friend moved using them and she said it was cost-effective. We then booked the company's service online initially which was easy. We were hoping they had bigger containers but we made it all fit in the one we got. We had to get into it a couple times while it was stored with the storage place here and whenever we asked them to do it, it was ready for us and everything was exactly how they said it would be. Their guys also delivered and picked up on time. It was a very good experience.

I needed PODS mostly for moving. One of the great things about it is its convenience because I could take time to load and store my things. I made my booking for a 16-feet PODS over the phone and their representative was very helpful. I'm happy that everything went pretty well. The quality of the container was also better than I thought. I just wish they had something bigger.

I've always used PODS and their price was reasonable. They provide good service and it’s convenient using them. We rented from them a large container for four months which we used while we were building our home. It’s a 16 foot container and it’s the right size. I booked with them over the phone and I talked to the drivers before and when they arrived to let them know where to place the container. They're all pleasant to work with or talk to. I always recommend PODS to everybody. If I did move down the road again I would definitely use them.

I hired PODS for storage. There's no rent, so I could park it in front of my house at the convenience of my home. I reserved the original POD over the phone and their reps were awesome. The driver was totally on time and courteous of my property. He gave me a call ahead of time. If I ever move again or the family's moving, I'm definitely recommending PODS. Everything was perfect with the service.

I had seen PODS in the area and the person who used it was positive about them. I had a storage container put on my driveway. The only downside is their website is not responsive enough. If I used the website or called in and made a change, I couldn't see the change on the website. In this day and age, if I make some changes, it should reflect immediately on the website. But the people on the phone were very responsive and the guy who dropped the POD off discussed where to place it and was very helpful. Their customer service is very good, which would make me recommend them again.

We've used PODS before and they were awesome so we booked them again. Their customer service is great and super user-friendly. The drivers were also fantastic. Everyone was pretty professional and courteous. It was a great experience with PODS and we didn't have any issues.

PODS was an easy name to recognize, and other people in the neighborhood used them, so we went with them. We booked with them six months ago over the phone. The customer service and delivery guys were good.

We booked with PODS over the phone and the customer service rep we dealt with was very good. The driver who picked up our POD was also a very nice guy. I have no complaints at all and I would recommend them.

I booked with PODS over the phone. The customer service rep was terrific. She thoroughly explained the cost right down to the last nickel and both drivers were fantastic. The only thing I didn't like was there were not nearly enough tie-downs. I would've loved it if the strut, the upright, and the beam have a slot in them where you could put something straight in and then twist it and then have these hooks all over the place, rather than have a few welded on islets all over the place. The tied downs were terrible. It forced me to pack the truck with a lot of garbage to feel secure. But that's the only problem. The doors work fine. I just felt as though I would've really liked it if I could've secured it as much as I would've liked and I nearly didn't see the big cost the PODS would've been.

I like to do things myself and I used PODS' moving services. I got two different pods from them that were the biggest I could get. The first pod was delivered to Florida and that was the day I packed it. I've yet to see what happens with the second one. Overall, I would recommend PODS to anybody.

I used PODS several years ago. Something had spilled inside, but the pod was closed. We didn't package it efficiently ourselves but we weren't expecting so much turbulence with the load. There was some damage that was unexpected but there's not much PODS could have done. Other than that, everything was good and it worked for us. In addition, their website was easy to use.

I like the price with PODS so I got their services for storage and container moving. I booked over the phone and it was an easy process. My interactions with their reps were fine and they helped me out with everything I needed. They recommended I get the 16 foot container and I got one that's in good shape and can hold everything I needed to hold. Each one one of the drivers was excellent and superb. I was very impressed with them and they were all very professional and very easy to get along with. They called before they showed up, were on time, were very conscientious about where they placed the container and about my grass, and did a phenomenal job. It was cool to see the moving of the container and everything was done in a very timely manner just like they say they would. It was a great experience with no problems at all. I would recommend PODS.

I rented a POD to keep on my property in TEXAS which was fine if you just look at delivery to my location, but and this is important when I called to set up an actual move with my POD is was a Nightmare. Customer service is HORRIBLE!!! They have unrealistic dates and times for cross country deliveries. Their Customer service people are Beyond uninformed robots that read straight from a script and are uninformed about how to make decisions around customer service. Kenneth the "supervisor" is never in the office and no executive or director to help make things go smoothly with a cross country move. PODS is INFLEXIBLE in every way and they have NO MANAGEMENT that can help make decisions if you need something extra or different.

Twice I had PODS for storage and moving. They have the best price. I started out online but I had phone conversations with quite a number of people and they were very good. I had one pod originally put at my father's house by the company because there was some damage to the property and they had to put a pod. Then they had to have it changed over into my name so I could move the furniture. Everything went well and people were very helpful. Everything arrived on time.

Used PODS when I was moving some things from Alabama to San Antonio, Texas. I had a grandson who also used PODS and I never heard anything bad. Also, their price was pretty in line. But I had a problem at first with getting my date set, which is also their problem. I had to change several times because I had a son that was coming to help me and I was renting a storage unit in San Antonio. I was going to store for five or six months and I never knew for sure when I was selling my house so I didn't know when I'd get out and I was spending things I was using. But when I would have a change, they were so good to comply with what I needed changed. I also wasn't sure what size of container I needed so I decided to go big and we had plenty of room. The timing of their drop-offs and deliveries were great, too. It was a hassle-free move.

I got PODS for both my moving and storage needs. I booked them over the phone since I was doing a long-distance move which can't be done online. I ordered the appropriate container size. Both drivers were very nice and incredibly good at maneuvering both PODS. I was so impressed that they put the POD into the single weirdest position and it's perfect. Nothing was broken, everything was safe. They were a little bit late but I don't think that was within the driver's control. I think there were just some other issues that happened. But overall, it was a really positive and easy experience.

Due to POD's reputation, we used them for both moving and storage. I got the biggest container which worked out fine. The drivers who picked up the container were professional. The only negative that I had was that I was told that the storage facility in Ocala was climate-controlled but it was not. At that point, there was nothing I could do about it because there was only one storage facility that was gonna work for us. Besides that, everything went smoothly. I would definitely recommend and use PODS again.

I was looking up on the reviews of PODS and they seemed pretty good. I felt it was the right thing to do. I requested the large 16-footer container and the whole experience was excellent.

Horrific experience- bad people! After relocating after the loss of a child we used PODS to get a container which we packed with the help of the Fairfield police and city employees and the Napa firefighters. When it arrived at our new house 15 miles away it looked like it had been dropped. Everything was shifted and thrown against the door to the point where we couldn't even open it. It was horrific. Then when we submitted our photos and reviews the corporate office said it was our fault and denied any assistance with the most rude degrading email ever. Never use PODS!

We used PODS for our move and storage as well because it's very convenient. We don't have to drive the container, someone else will. We also used the storage. We booked over the phone and requested a 16-foot container that was pretty big. It was very great with the PODS rep and everything was fine with the drivers. The service they provide is pretty expensive but worth it. If it could cost less, then that would be great. But other than that, everything was great and I didn't have any problem at all. I will recommend them 100%.

I booked a large container over the phone, and the PODS rep was helpful and excellent. The delivery team was on time, very professional, courteous, and helpful. My experience with them was excellent. If I'm going to move again, I certainly would do it with PODS.

I needed PODS' service for both moving and storage. We had price issues with the three or four different companies we checked into. PODS was more professional in their approach and the service that they offered in terms of online made me go with them. I had excellent interaction with the representatives. They answered all my questions and suggested a couple of things that were helpful. We got everything on time and pickup was on time, and the dropoff at our destination was on time.

I used the regular POD to move the stuff from the house. Their website was easy to use and informative. I also like the way they did business. I requested for a container about the size of a one-car garage. The driver who picked up my container and dropped it off was very good. Everything went smooth and we were happy. I have recommended them.

PODS did a great job for me. I needed moving and storage services and since I liked their business concept, I went with them. Everybody I spoke with was very helpful. I had several calls with the customer service department. They were always very friendly, and helped me coordinate dropping containers off and picking them up so that there was space. I had a three-bedroom home in Albuquerque. I told the representative what the house looked like and then we ordered two 16-foot pods. However, when it was all said and done, I ended up with seven 16-foot pods. I felt that they were way off in the estimate in terms of the total cubic feet I needed in order to pack, store, and ship. That was the only problem that I really had.

Using PODS was convenient. They would bring the container to the house, which meant I didn't have to pack it up and move it to a storage place. Although there were storage places in my area, but I'd have to rent a truck. Then, the customer service reps were excellent. They worked with me to get what I needed and told me what time it would be there and what wasn't available. I thought I had ordered a too small POD and I'm glad that I didn't get my information wrong so that was perfect for me. I also liked that the payment was electronically taken out of my account and I had a record to check. It was easy and the service is very good.

We used PODS for the storage unit and the transportation, and then I got the pack and load services for unloading. I had checked on the cost with the moving companies, and I was originally going with the U-Haul truck and having relatives help drive it out. But then, it seemed like the relatives weren't as enthusiastic as when they first said they would help with the move, and I thought it would be easier and better for our peace of mind to go with the POD, and that worked out very well. I booked online at first, but was instructed to call Customer Service, so that's what I did. The rep was very good and helpful. I knew from looking at the stuff online what I needed, and requested a 16-foot container. The container was 8 feet, by 8 feet, by 16 feet in size, had a roll-up door, and was clean and sturdy. The pack and load service folks contacted me.

Booking with PODS online was very easy. However, choosing the correct size container needs to be explained a little bit better online when I don’t have someone to talk to about how much. It says online that a 16 would fit a four-bedroom house and it doesn’t fit. We ended up leaving our appliances with the house so we didn’t have to buy another one. I was charged to drop off and the container be picked up from a residence two streets away from where they picked it up and didn’t charge me but when they dropped it off, they charged me. When I called, the lady told me it was 24 miles and I said, “No matter which way you look on the map from PODS to my home, my address right now is 11.5 miles." She argued with me for a really long time and finally her manager got on and said they would refund me but she was very rude about it. But overall, our experience was great and super, super easy.

I ordered a unit immediately following the flood to store salvageable items. I made the initial payment with my husband's credit card without being informed that this card would be debited automatically each month. Secondly we called to have the pod picked up on the 28th and was told that they would be here to pick it up on the 29th at 7am. Immediately after our phone card my husband's card was debited for the monthly amount of $153 plus the $69 pick up fee. Remind you that we are being billed $153 and will not the pod for use.

PODS has the ability to ship the container to my house, essentially have it stored for a period of time, and then have it redelivered with convenience. I booked a large one online, and the driver who delivered it was very professional, as well as the driver who picked it up. It was a good experience.