PODS Reviews

We waited another hour and still no call. By this time, we were pretty furious. We had been waiting in our car for a good 5-6 hours and no one could give us any answers. We called back again and they assured us the branch manager would get to the bottom of the situation and call us back within 30 minutes. About 40 minutes later, we finally got a phone call from the branch manager. He said he was not in the office today and still unsure with what happened or where the driver was but he would look into it and call us back. Around 12:30pm, we received a call from the driver telling us we were supposed to be the first drop off of the day but someone switched it and put three people in front of us without communicating the time change to us. He said he will be there in about three hours because he was dropping off in LA.

He finally got to our apartment around 4pm, 7 hours AFTER the time slot. We called PODs to explain the inconvenience and get the delivery charge taken off and a discount on the storage fee for this month and they refused. It would have made the whole situation at least a little better if they would have offered us something for all the unneeded stress and problems we went through, but they were not apologetic at all! This was the worst moving experience ever and I will never use or recommend PODS to any of my family or friends! Save yourself time, money and the stress and use something else!

The customer service agent was extremely rude and said if we wanted our belongings we needed to pay or they would auction our stuff off. After many phone calls and numerous people, we finally got a lady who agreed to have one POD delivered as that was all we had paid for and were informed that they would review our case and if it came back we were quoted incorrectly, we would not need to pay anything else. Well after the review it was found we were quoted incorrectly, they record conversations, but after a month we are still waiting for a resolution and our belongings. I feel they are holding our stuff hostage until they get the money they incorrectly quoted us. This has been a major nightmare and I will definitely never use this company again!

I spoke to 3 supervisors, Courtney, Brianna, and Jason, all which were rude, hung up on me, told me that they had no idea where our pod was and had no way of contacting their drivers or logistics department to tell me where our pod was. All they could say was that it left the warehouse where we had been storing our pod. I was forced to call their corporate office and speak to a gentleman named Kyle who was no more helpful than the rest. He also told me they didn't know where our pod was or when it would arrive.

This was the most inconvenient service I have ever used. Not only have they still not delivered our pod, they charged our credit cards for the service and charged additional fees which I was never aware of. I will be taking any and every act in against this company for their negligence. I would never recommend this company to anyone. There are plenty of companies that will offer the same service that they can deliver on, unlike PODS.

Seeing charges for the month of September which I am no longer contracted with pods, I called for an explanation and refund of my money. The customer representative who identified herself as Jessica, insisted I had to be charged regardless for September as the new cycle begins at the end of August, even though they picked up their empty container on the 19th of August which I had already paid for. She boldly reiterated I should not bother calling back as I will not be getting any penny of my money back no matter what avenue I tried.

PODS is a very fraudulent and sleazy company after your credit card so they can use any excuse to rack up charges to any limit their criminal minds desire. I implore members of the public to stay away from this rogue company and DO NOT DO ANY BUSINESS WITH THEM. Stick with the traditional U-haul which has been tried and tested for decades and we are all satisfied with their honorable services. Besides paying all that money for a little container box every month is not exactly the best deal in town.

The drop-off driver for PODS entered my garage and took two dozen new moving blankets (packaged with shipping labels) purchased from PODS and delivered by UPS. The driver took my husband's leather moving gloves and new in package rope. PODS had the driver contact me. This driver admitted taking these items because he thought PODS owned them. He never asked and failed to return these as promised before the movers came back again. PODS then said there was no record of this blanket purchase. Once customer service was sent UPS tracking numbers and credit card receipts by email, they stopped contact. Blankets alone cost about $300.

I left customer service a voice mail about filing a police report against their driver. Drivers are contractors for PODS. In response, I received four harassing voice mails from the driver's supervisor who later accompanied this driver back to our home when the last unit was picked up. I felt threatened. I filed a police report for stolen items and harassment and received police case numbers. I was unable to spend four days of my husband's hospitalization at his side due to one unresolved issue after another associated with PODS.

I was unable to eat or sleep for several weeks after this trauma. I still get nauseous over it. I never received a refund for stolen blankets, stolen leather gloves and stolen rope. I have been unwell since our move and have not pursued this issue - yet. I think this is what PODS counts on; that moving is so difficult it takes enormous effort to follow up.

After several weeks and many conversations later about how mold impacts a home and our health (which I am absolutely sure they know), they agreed to send an inspector from SoCal claims who himself said he had a only a year or so experience in this, the inspector did no mold tests or any tests. He just walked into the POD and said this place does not smell musty and dismissed it as he didn't think it was mold. He did say in his report that he recommends an environmentalist do a mold test to test the green stuff on the boxes. Just on the basis on this inexperienced inspector's smell test PODS decided to close the claim without a proper mold test. When I asked them for the actual report from the inspector for my peace of mind on how he determined that it wasn't mold they denied sending me the report saying it is proprietary information.

Evaluation of the POD that has my stuff that was stored with PODS and they refuse to give me the inspection report!!!! The recommendation by the inspector to send an environmentalist to test the green stuff was completely ignored. When I asked for the report they said they are still evaluating if they can give me the report and it’s been over a week. This whole process is in week 7 now and still no resolution. When I opened the claim with PODS I was told by PODS that would make take care of the charges since the claim investigation could take over 30 days or more. I have repeatedly emailed the person from PODS to address the charges from PODS on my credit card during this claim investigation and after 5 plus emails I have still not received any email back from PODS even acknowledging my emails let alone keeping their word on not charging me during this period.

Now my neighborhood is complaining about this big POD in my really small driveway since the houses are close together where we live it is obstructing the full view of the street for safe driving for the folks in the neighborhood. And still no response from PODS about how they determined it wasn't mold and no response on the monthly charges from POD while they conduct the investigation extremely slowly.

As a side note my stuff in the POD is probably worth around 25k and the max coverage reimbursement I am covered for is 10k. But my bigger concern is not so much the furniture and carpets but my child’s toys and books and photographs of sentimental value and the huge health concern if it in fact is mold. I would say NEVER EVER USE PODS for your moving and storage needs. Very poor customer service, very slow response in case of an issue and they do not care if your health, property or well-being gets effected by mold due to their faulty storage container or facility. Week 7 and the saga continues...... Angry, disgusted and frustrated!!!!!!

Bewildered, I called the company. I talked to 7 people in 2 days for 3hrs of talk and wait time. Everyone recited to me that it was "driver's discretion" on where to put the POD. It was in the worst possible location and probably the laziest placement the driver could have chosen. In short I can't keep the container where it is and they won't move it. They are charging me $350 in total to come pick it up and it have never been used.

The last person I contacted said they tried to get hold of their managers but it was 4pm and they probably went home. No promise of a return phone call. The customer service in this organization is absolutely horrendous. I wish I could give it less than one star as I am more than just "Angry" at this company. I got the feel of a company that got too big for its britches and no longer knows how to serve its customers. It felt like calling a government agency.

Upon calling PODS, they said that they could not pick it up, due to car in the way. DUH. That is the reason for the no parking sign. PODS should have notified police to tow the car. That is the total reason for the permitting process in Pittsburgh. Now, the no parking signs have expired. PODS tells me it will be a week before they can return, and everything is just a disaster. No one will take responsibility for not notifying anyone of the issue and allowing it to linger. No way to contact local office, only a call center who cannot do anything at all. Refusal to give me the local office phone number. NO control over franchisee by POD official as all. No oversight. Terrible business plan that there is no one to make it happen. Just amazing.

Moving crews are impossible to get on such short notice so we had to rent a U-Haul, which we didn't want to do in the first place and why we went with PODS. My girlfriend spent at least an hour and a half on the phone with customer support just to get refunded the charges for dropping off the POD. You shouldn't have to fight so hard to get your money back for something THEY cancelled. They did say we would be reimbursed for some of the U-Haul expenses, but we have yet to see any of that. PODS sounded like such a great idea bit turned into a major disappointment and headache.

Where is my PODS? Don't know why not being delivered on Wed? The woman on the phone told me that ETA meant e.s.t.i.m.a.t.e.d. I was offended that she spoke very slowly, implying I was unable to comprehend the word estimated. I was rather rude in return and hung up, but called back and asked to speak to a supervisor. He couldn't tell me where my PODS was, but did tell me the container was days late leaving Florida. Why did they previously tell me that it had left Florida? Don't know. Where is it? Don't know. He told me that PODS subcontracts out transport of the containers. If I understood correctly, PODS just gives the container with all your possessions to someone they claim to have no way of contacting or have no way of tracking where it is.

I call it 1960's technology (we'll know where it's at when it gets there). He told me maybe it’s a Saturday delivery. Saturday comes and no PODS. On Monday, I got a call from a supervisor at PODS; delivery guy is at the gate and asked why I’m not answering my phone. The driver claims to have called me numerous times (funny, no calls show up on my phone log). I told the supervisor, "This is the only call from PODS I have received. Apparently, my phone is working fine, correct?" The driver isn't happy about having to place a container in the driveway (a 20 feet move for us - container to garage), but rather wants to put it across multiple parking spaces instead (100 feet move for us, easier unload for him). Finally got him to put the PODS in driveway.

Every step of the way with this company, we experienced being lied to, rude treatment, unexplained delays, and someone not wanting to do what they were supposed to. Run from this company and use someone else. PODS is all talk, but they don't back it up with good service.

The driver showed up at my house the next weekend, with his son, to try to fix them - but they said they could not. I was not sure why he tried to personally fix it. I thought PODS would send a professional. I called PODS today, to find out the status of this, and was told that the driver stated he told us that the driveway was not structurally sound in the area that we asked him to put it...which is not the case.

The PODS customer service rep was not nice about this, basically accusing me of lying about it and saying that there was nothing PODS was going to do. I asked her why PODS offered to pay for it if it wasn't their fault? She could not answer that. I also asked her about my bill. I was QUOTED $350 less than what was CHARGED, and my invoices show $350 less than what was CHARGED. She said there was nothing she could do about that either. She was not friendly about it either. I asked her if there was another number I could call, to talk to the local PODS people about this, or if she could provide me with the name of the original person that built my order and quoted me INCORRECTLY. She said she could provide neither. Plus, I had to wait on hold forever to even get through to talk to her. What a waste of my time.

I am very frustrated with the way PODS has handled my situation. I work all over the country. I will let anyone know that is interested in using PODS to think twice about it. I've attached a picture of what my driveway looks like after they tried to 'fix' it.

This morning, 7/1/2013, my wife noticed that we'd been charged for another month. I called PODS to ask for a refund because they'd obviously just made a little mistake. The woman on the phone told me that I was liable for an extra month because the pod wasn't returned on 6/29/2013. I asked her if they pick up on Saturdays and she said no. Then I said, "So I was charged for a month but really could not have kept the pod for a month." She said that, as long as I had it picked up on 6/29/2013, I would not have been responsible. So that's when I let her in on the secret about 6/29/2013 being a Saturday. She seemed surprised but still hadn't put the whole thing together (not that bright).

So again I said, "So I was charged for a month but really could not have kept the pod for a month." I smelled her brain cooking through the phone at this point as she finally realized and admitted that yes, since they don't pickup on 6/29/2013, I could not possibly have had the pod for a full month without being charged for two. Still though, it made no difference to her. Logic and reasoning have no place in the PODS call center. I ended that call and called back only to be told that my call would have to be reviewed before any decisions could be made. I asked to speak with someone who could provide me with an answer now. He said there was no one who could do that. So I hung up and called again. This time, the woman who answered called the "local manager" who she said will give me a call back.

I combed through the rental agreement, which I have a copy of, and found no mention of Saturdays or weekends. This leads me to believe that I should not actually be responsible for the extra month. If you rent something to someone for a month, you can't charge them for another month because you just don't feel like taking it back the day it's due. Needless to say, I'm furious right now and waiting for a call back.

I have now spent OVER 4 hours on the phone with these people, only to be told lie after lie, put on hold, oh we need to do a phone review, etc., etc. They have decided to refund less than half of my money so far, but I am not at all satisfied. This is my money and they had no right to it. It was their error that the container was not picked up, and I was told with absolute certainty that I would not be charged. I paid my debt to them and now they are screwing up my money, my time and my sanity. I will NEVER EVER use these morons again. I would advise that no one else use them either. I am planning on getting a lawyer. I don't care if it's only $200.00. It's called principle. I'm going to make them pay for all the time (that I don't have) I spent calling them relentlessly.

You should be out of business with this kind of customer service!!!

Afterwards, I was incorrectly billed which put my checking account into overdraft status. I then had to call the bank myself to get instructions on how PODS should proceed so that I wouldn't be charged overdraft fees for their error. After all of that, I found out that the 5-day grace period only applies if the unit is picked up within 5 days of your monthly billing date, not within 5 days of drop off like we were initially told. Therefore, we are now out another full month's worth of rental when we will only have the unit for a few days extra (PODS does not prorate for any reason). I will be sure to NEVER use PODS again and also let all my friends and family know how awful this experience has been.

PODS is a great business idea, but A BAD BUSINESS. I had been told they were not reliable, and I have now experienced it first hand. It was the worst moving experience I have ever had, and my husband and I have done 4 big moves. PODS is untrustworthy, unprofessional, and DO NOT CARE ABOUT YOUR BELONGINGS. Once our POD arrived (after getting a permit $$$ and having it dropped almost 4 blocks from our destination), many of our items were broken and damaged. Not only would I not recommend this to my friends, family and strangers, but I would highly discourage putting your belongings in the hands of this lousy company.

We had a confirmed time for them to put the pod outside so we could empty it, but when we got there the pod was locked inside and there was no one around. After waiting about 40 minutes and calling the national number, a driver from a different city arrived to deliver a pod and although he didn't know anything about our arrangements, he got our pod out of the building so we could unload it. We are still trying to get a return call from PODS and have contacted a local TV station helpline. We are contacting the Better Business Bureau, the Ohio Attorney General's office, Angie's List and anyone else we can think of. We have lost thousands of money. Not responding and hoping people they have wronged will just go away is part of their business plan. Don't walk away from these people, RUN!

Let me first say - The pods company was bought out by a different company. They are no longer owned by Pods on Demand. Second - Please read all the fine details when signing a lease agreement with them. If you make a verbal agreement with somebody in the office - for a payment, Balances, Owing money Agreement on a Partial Payment whatever - GET IT IN WRITING. These people cannot make any kind of agreement for partial payment, adjustment, AS PER THE CONTRACT THAT YOU SIGNED. IT WILL NOT HOLD WATER IN COURT. Then in your lease agreement that you signed with them, there is a clause in there - it’s a waiver of your rights that you can only sue for an amount of $5000.00 MAX, no if, ands or buts. If your property is new, it will depreciate and they will only give you 10 cents on every dollar. No matter what, it is considered used goods.

Also in your lease agreement, you also sign off to a jury trial. You do not have any rights to a jury trial. Please beware of this company when using any of their storage units - or any other storage units. Thanks.

I also discussed that I wanted to transport a couch. Well, after accepting the contract and being well into the planning, I thought to clarify if the 7' x 7' is Interior Dimension, or Exterior. It is Exterior. The Interior floor is only 78" x 72", and 90" high. The sales rep should ROUTINELY disclose INTERIOR dimensions, and not expect the prospective customer to seek that clarification. Now, I am back at square one in my planning, as the larger container costs more than it's worth to me to transport my items, and I have wasted 5 days in the planning.

When time came to have our items delivered, they informed us that it will be a $600 charge to deliver. We were NEVER told of this charge. The monthly rental is only $169 to $240. How is a one time delivery $600??? I have blasted them on Facebook and everywhere I can. I am disgusted in the service we got. We are being taken advantage of because they have our stuff. How do you get your item back without paying?! I hope that NO ONE uses them!

After yet another 15 minutes on hold and advice from Ms. ** to call back the next day for an update, I hung up. So far, an hour wasted. Five minutes later, I get a phone message from the Einstein named Ms. ** informing me that I have to call UPS to get the issue resolved, that it was not PODS problem and that she was closing out the incident. I have now called back and have been on hold for 10 minutes so far. I am getting nowhere. PODS has stolen $170 of my money and I have received nothing for it. This company does not deserve to be in business. There is no head office you can call for assistance. Run far away from this business. You would do better to carry your belongings to your destination on your back. They would get there faster.

I call around 9 am to confirm that they were coming. The girl told me that they were and that the driver would definitely call me before he arrives. I said, "It's important that he calls so I can be present - I've put cones down 10 feet around the POD so cars can't park near it." They missed that window by nearly 3 hours. At 2:50 pm, I called them and asked where they were. The rep told me the guy came 10 minutes ago but said there wasn't enough room. The fact is, he had more room than the guy who dropped it off because of my cones. He didn't call me either - not before coming or even when he thought there was no room. I asked them to have the guy turn around since he only left 10 minutes ago. Their Everett facility is 40 minutes away - he definitely wasn't back there yet.

The guy told me it's impossible for him to turn around, and they will come on Monday. I explained that I was going to be charged an extra $300 for the 2 days that the POD is there, but he didn't care. He said that there is "no way" the driver can come back. I asked, "What does a company like POD do to compensate the customer when they fail in 3 major ways (That would be late delivery, failure to call, and incompetent driver)?" He transferred me to a customer complaint rep and put in my complaint to get compensated for the $300. He said a GM would be in touch in 3-4 business days, which would be Wednesday or Thursday of the following week. That conversation was 19 days ago and nobody has called me. Clearly, PODS does not care about customer service. If I worked for PODS and I was trying to deliver the worst customer service possible, I can't even think of anything further I could do to thoroughly screw the customer over.

When I spoke to a manager about it all, she basically told me since it was a couple weeks before my reservation, "Well, it hasn't been delivered yet (meaning, the POD). No harm, no foul." And that "at least you have all the accurate information now!" I was flabbergasted and just astonished by the lack of professionalism and pure and simple lack of customer service that PODS displays! Don't use them. Cheaper is definitely not better! Save yourself a lot of aggravation. Don't use PODS! They really don't care about providing good customer service!

They refused to allow us access to the POD for 24 hours, and this was the day we were leaving town. Finally after we located the manager, he "allowed" us access to our stuff. I was already in Ohio so my wife had to make several trips to their storage facility in a small sedan car to add stuff. We had to give several large items to neighbors as it would not fit in her car. PODS acted like they were doing us a favor.

Second Problem: Now at the condo in Ohio and after several rude conversations about what they can and can't do and locating managers, etc., we get one of the PODS delivered a few hours later than promised. And yeah, it was someone else's POD. They delivered the wrong POD. So they had to go back and swap it for ours. I had to pay 4 movers to stand in front of my condo for 2 hours doing nothing! (To be fair, the driver was cool about it and handed me $50 out of his own pocket; not nearly enough but at least a token on his part.)

Third and still occurring problem: 6 weeks of me telling them my plans to have the 3rd POD delivered to a rented storage facility, and I get a call 15 minutes prior to scheduled delivery time to tell me they don't deliver to storage facilities in Columbus - no exceptions! They were very rude too. It seems some of the locations can make arbitrary rules about what they'll do and not do and they don't have to tell you. I now have to hire a moving company to move the contents of the POD to my rented storage facility. Holy **! It seems they try to have good customer service but when anything goes wrong, they fall apart and get really surly. Never again!

I asked to speak with accounting. She placed me on another long hold and we were disconnected. I called back and spoke to someone who read the notes about my arrangement for money to be pulled on the 5th and who I spoke to in accounting, someone by the name of Summer, and then read off every name for the last year of who pulled my money on the 5th. She stated she could not explain the change and would send an email to accounting for someone to call me back. In the meantime, I decided I would rather my items be in an accessible storage unit and made arrangements. I then received a call from accounting in Florida and was told it was a corporate error due to corporate taking over the accounts and that my account was fine and no charges were ever processed (they did attempt to process them).

I called the 877 number to call for delivery of my PODS and was placed on another long hold and was told that I could not schedule a delivery due to my account being outstanding. OMG, serious?! After a year of monthly on time payments and an error on their part, not to mention that no one was friendly and/or apologetic for the inconvenience, this is the service they give. Horrible... I would never use them again and will warn everyone I know not to. If I have any issues after my final payment is made with getting my items delivered, I will be contacting an attorney.

I then proceeded to tell PODS, "Come get your empty container out of my driveway. I will empty it and put my belongings in a truck." So I called a local Budget in Crestview, who were very accommodating, and rented a truck which cost me $121.00. I am getting harassing phone calls from PODS demanding that l owe them for the last month's storage fee when in fact, they owe me as they have overcharged me every month by $19.00 a month. Beware of this company as you get false information. Once you sign the agreement, they will charge your credit card each month. Having no remorse about doing so. PODS PO box 31673, Tampa, FL 33631.

Customer service my **. I even talked to a supervisor. What a joke! What it comes down to is once they have your stuff, they will bring it when they want, not when you want to schedule with them, or once you empty the POD, they will pick it up when they get around to it! This POD was in my driveway for two weeks, empty! I called four times asking them to please pick it up! They never showed up every time I called and scheduled the pick up! I will never, never use them again!

I went through the process of getting a permit to leave a POD on the street for the day (think downtown parking). Not hearing otherwise from PODS, I called the day before the delivery only to be told that the POD wouldn't be delivered the next day as it was not yet in SLC. I'm not an expert, but how can you not move a POD 700 miles in over 10 days? After some fuss, they promised they could try and get it delivered the next afternoon. It arrived the next morning at 10 am. After the time and effort, I decided I didn't want to store anything else with PODS. So after they picked the POD up, I told them I didn't want to store anything further with them and they should credit the "one-month fee" and "insurance". I was then told that the fee covers one month of storage whether I want it or not. It seems like an illogical, unethical and illegal position to me.

I would strongly insist everyone stay away from PODS. It may seem logical at first, but they have zero customer service and don't do anything they say. If you're considering PODS, please use someone else.

We called back and explained what we were told earlier. This is what we are now being told. That was only a request and if the driver shows up before noon and it is not ready, you will be charged for another month! No exceptions! We were not being unreasonable. We were not demanding a late in the day time. We simply wanted a few hours in the morning to finish unloading the pod.

Long story short, they didn't pick it up for 3 days. I filed a BBB complaint. PODS wrote the BBB a letter stating I was "confused", and they had no records of me calling in. They stated I had not made arrangements for pick up, and they were to leave it there for a non-determined amount of time. I had the cost of pick up, storage and delivery written down; but they said I had never talked to anyone about that. So they continue to tell the BBB I am a confused man (I am young, not confused and fully aware of the deal I made), and they have no intention of doing anything to make this right.

Do not use this sham of a company. Do all you can to avoid it. They are rude, liars, obnoxious and extremely unprofessional. They will goad you into a fight, and when you do snap, they tell you they are never wrong. What happened to the customer being right? I am asking the BBB to settle this dispute and asking for a 50% reduction in cost. I won't get it but I will ask.

On the moving day, they were delivered as promised. I loaded the pods and was supposed to be out of the house that evening (lease). I had two pods and one was picked up on time. The other called to say the driver was over his allowed hours for the day and he needed to get it at 8AM instead. I got permission from the landlord for that extra night. The next day, I got a call at 10AM saying that they would pick up both my pods the day after. I explained that (1) they already had 1 pod and (2) I didn't have the option of staying another day. They put me on hold and then changed things, and it was picked up relatively quickly.

I was told the pods would be in Colorado on the 23rd. I didn't hear back from them, so 10 days after the delivery date, I called. The lady was very rude and wanted to go over all my billing information before she would tell me where my pods are. We finally got to it, and she said they are here but didn't say when they arrived. When I picked PODS, I did it because the person I talked to on the phone said the PODS storage site is like any other storage site - you have keys and can access it 24/7. Once they had my things, they informed me that getting to my stuff is allowed on certain days only between the hours of 8 to 4 and only with an appointment. If I need to get to it again later, I need to make another appointment, and each appointment needs to be 24 hours in advance.

At this time, I can't really get to my stuff. And so I'm looking for a moving crew and storage shed to move the pods into so I can access it over the next couple months. I'll then have to hire another crew to load it and take it to my home when I get set up. I can't tell you if they broke anything at this time because I can't get to it yet. So, relatively poor service and false promises. To be fair, I think the "make sure we have all your money before we tell you where your stuff is" thing is relatively common in the moving industry. I won't use them again, certainly. Even if I need my stuff in storage for a little while, I'll hire a moving crew to move it into storage and then hire another to move it into the new house. That way, at least, I know mostly where it is and can get to my things. I'm very angry that I have to make an appointment to see my stuff while I'm paying them to store it for me.

We have "dug deep" in research and gotten legal advice. Here is the legal benefit of our experience: Collect your evidence and email me/contact me. We know of an attorney with experience in self-storage cases who knows how to find non-compliance within the self-storage laws, which is the key to obtaining relief. We can help each other in making sure this never happens again to anyone else while pursuing all legal remedies due to us. If you do not intend to help us obtain a positive resolve, please keep all negative, judgmental and unwarranted comments to your self. Love and light to all!

The one email I got from them asked me to get estimates for repair. I got two estimates and went ahead and got the mailbox fixed. After a month, with phone calls and emails not answered, I finally got through to the lady who asked for the estimates. She said that they asked their drivers about the mailbox and they both denied hitting it. She hinted that since I did not call right away, I was trying to deceive them. The upshot is we ate the cost, but the poor customer service and lack of response leads me to warn others before you use them. Other moving companies have similar services now, just saying.

The original amount was $197.00, which was for 2 weeks of October. We have called numerous times and they continue to say unless we pay them $300.00, they won't come get it. Meanwhile instead of coming to get it, they continue to try and rack up a month's worth of service fees and rental fees and won't come get it. We asked them instead of charging us more money, why won't they come to get it. They keep saying because we won't pay the extra $300.00, as of tonight, 11/06/2012, they still won't come to get it because they want more money.

One person told me straight up that same day delivery and pickup would be available for my area. The next person I talked to said PODS never does that (in fact, they did it for me the first time, but not the second time). I've been told that the insurance covers containers placed on the street and that it doesn't. Whether I book a delivery online or on the phone, somehow the driver always has the wrong directions for placing the POD and I have to micromanage the entire process. Also, the drivers don't know anything about your account, like if you've bought insurance for the container and will scare you with a bunch of liability talk that doesn't apply to you because, hey, that's what you spent the extra money for.

If you choose to go with these guys, do not let them deliver or pick-up a container without you present. Do not trust them to estimate the size of container you need and if you buy the insurance, satisfy yourself that you know exactly what's covered and what's not. And then, be prepared for hassle, delay, and extended periods of elevated heart rate.

Having selected the "afternoon" option for delivery, I neglected to read the information I was submitted pertaining to the delivery "window" and had scheduled movers for a certain time (to coordinate with my work schedule, etc.). The night before, I received the automated call, stating my delivery time was between 2:30 and 4:30 pm. However, I had arranged for the movers to come from 2:00 to 4:00 pm. The next morning, I frantically called Vickie and explained my dilemma, and she asked me to hold on and would see what she could do. A few minutes later, I was informed the Regional Manager would personally deliver the POD by 1:30! As a result, my move was seamless. This is the second time in two years I have used PODs in Richmond, VA. Both experiences have been wonderful, and I would highly recommend PODs to anyone (in this area) in need of temporary moving and storage.

So then I tried the live chat. What a total fiasco that was. They are even more inept than I could have believed. I saved the chat session because it was so incredibly impossible. It went nowhere except from bad to worse. They claim no responsibility and will be of zero help in this matter. They sent me back to Summer without resolving or being willing to do anything to help me in any way. Obviously, someone got into my unit and may have taken things out. Since I can't get in, I don't know. So far it looks as though not only do I have to pay to get the lock taken off, but possibly pay for any damage to the PODS to get the new lock off (due to their negligence in security)! This has turned out to be a total fiasco! The Hayward facility is clearly not a safe place to store your belongings, that's for sure! Then on top of it they accuse the PODS renter of malfeasance! Of all the nerve! This is just too much!

I finally called Summer and she tried some more runaround with me so I tried very hard to calmly, courteously straighten her out on the facts and just the facts pertinent to this case. They are trying very hard to side track the issue at every turn. Of course they do not want to take any responsibility for this mess. I have to assume it is not the first time this has happened. I'm tempted to tell them to come pick it up and take it back and give me my 2 years of storage fees back since they didn't securely store it which is what I paid for. After all if I haven't missed it for 2 years, what do I need it for now? I don't. I haven't missed it so far, 2 years at $219.00 per month equals $5,200 plus. Not bad for stuff I haven't even missed.

I now find out that the operator who entered my account also entered my email address incorrectly, so I never received a confirmation email. When I called asking for one after first placing my order, I was assured that I didn't need it and they re-confirmed my re-delivery date as 9/1. Now, in trying to find a record of this in my account online, I finally realize it was sent to the wrong address. I've asked if they could please resend it to me, only to be told that it's not possible because "everything is automated and cannot be brought back up.” How convenient that they have left no trace of their error.

The errors on PODS' part will be costing me an extra $233 for an extra month’s storage that I did not need if it had been delivered when promised (and as is will only be using 7 days of), a $35 overdraft fee from my bank, and the $300 I will have to pay the movers who I've scheduled to come on the date PODS had confirmed. That’s an extra $568 that I cannot afford in the midst of all other moving expenses. This is the worst company I've ever dealt with. They will not apologize for their mistake or make any effort to rectify it. They are taking honest people for a ride in a tough economy and when they are already going through the stress of moving. They know that people will have to do anything they can to get their belongings back. Unconscionable.

Six months and seven contacts later, we still haven't spoken to anyone who would even acknowledge our problem. It's the same story every time, "we will have someone contact you tomorrow." I have determined that PODS is a very poorly run organization with very little accountability to its customers. If I had known I would be faced with the indifference I have experienced, I would never have paid the final bill until my damage concern was at least addressed. As it is, I am preparing to take PODS to small claims court to gain satisfaction. This issue has now become a matter of high principle with me. Obviously, in light of my sorry experience with these losers, I would not recommend anyone use them.

The next day, another call. I called them back myself and told them the same. They stated not to worry, nothing was set up. I checked our checking account today, and they took out $534.94! We never authorized them to touch our account. I called and spoke to a manager, who basically blamed me for the problem and said they would not cover any overdrafts from our account (I told them I have a house payment coming through and it had better not bounce or I was charging them). I am baffled by this and absolutely flabbergasted at how I was treated by them. Apparently, calling for a quote makes them think you want a pod sent out and they automatically set something up. We never set up a date, nothing! I will never, ever deal with this company again!

On June 20, PODS sent me a robocall saying they would pick up that first container the next day. I called twice and told both Sharon and Charles ** that we were not done loading and that I would have to call them before they pick up the PODS, and I reconfirmed to both that we would decide on the need for the second container only after we had filled the first one. On July 27, I got two of their robocalls saying they were going to pick up my PODS the next day, and an email saying they would deliver the second container the next day. I called immediately to cancel both the pickup and the delivery and left voicemail messages because no human picked up the phone. I called again the next morning and got the delivery cancelled. Linda ** told me there had been no pickup scheduled, but they would have to charge me a $195 cancellation fee for cancelling the second PODS which I had never ordered or scheduled.

I protested, but she said her supervisor was against reviewing that charge and I would have to pay it because a date for that delivery had been entered in my account. She said that no one at PODS would enter such a date on their own, and she did not accept that I had never ordered or scheduled that second PODS. This is simply a dishonest attempt to make me pay for their wrong entry into my account, and I want to alert anyone who reads this to not trust anything PODS says or agrees to verbally. No wonder their emails are of the "no reply" type. They oblige you to call them for anything, and it appears they don't want a written trace of what they say or agree to so that they can try to cheat you as what they are doing to me. I fear that if I don't pay this bogus cancellation charge, they will hold my first PODS hostage and not deliver it until I pay not only the agreed amount but also their fraudulent cancellation charge. Stay away!

I scheduled my POD for delivery on August 11th, and was told that the only thing I owed was this month's fee and the $160 moving fee. Yesterday, I got a notice that they attempted to charge my card $560 out of the blue! Why? So they could move my POD, which is just a little more than two hours away from my moving address, to a place that is just a teeny bit closer. Why should I have to pay $560 more to move my POD to a new location when it is right down the street if you take the main road?! When I complained about it, I was pretty much told that I could live without my furniture and clothes and that they would "hold" (my POD hostage) until I give them that money in order to get my stuff.

Nobody ever told me once, throughout the entire quoting to even scheduling my POD for delivery, that I would have to pay almost $600 for their convenience. It is not my fault that the PODS zip codes setup is weird, and it would not cost PODS $560 in gas or labor to deliver my POD to my apartment from its current location. This is a huge money-making crime. I will be telling everyone I know, and will be spreading the word on the online community.

I informed him that I no longer needed the said POD and that was that. Then they charged me $50 for cancelling, even though I did not cancel and they could not deliver. It cost me about $400 more dealing with PODS. I called customer service and they explained (the fine print) that I should have ensured that there was adequate space. I guess I should have guarded the parking lot? I won't be dealing with PODS ever again and I would not recommend PODS to anyone with an apartment or a deadline. They are not dependable and they obviously don’t care about their customer. Just do a search for PODS complaints.

This will never come close to the over cost and emotional distress I experienced doing business with PODS. I wish there had been a different outcome, but all my stuff is with me and in the end I guess that is all I wanted. I must say U-Haul was incredible. We discovered while packing the truck that it was going to be short and we were going to need a small trailer - U-Haul provided it for free. We also discovered that the gas gauge did not work and they gave us another discount. U-Haul has been in the business of moving people for a lot of years and understands customer service.

We were charged another month’s storage, but that eventually was credited back. They charged our card the week before our storage month was up! Then, there was a redelivery charge of half again as much as the total charge. I called - lots of confusion, lots of time on hold. It turned out that even though the new house was literally 1 mile from the original destination, it was in a different zip code and so the price almost doubled. Please take note - PODS gives out quotes based on zip codes only, not mileage from the storage facility.

After many phone calls, even a call to the Fort Worth storage facility to verify that it was only 1 more mile east, we were told that a refund check would be issued to us. A month went by - no check. We made another call telling the whole story to yet another set of people, talked to the platinum accounts department even - yes, a check would be issued to us. 2 more weeks go by, same story, but at least I had the name of the guy in the platinum department. But he was busy and would call me right back. That was 10 days ago - nothing. I think I've lost this battle. Is it confusion? Or are they just lying to me? Here is the customer service speech, "Promise anything, but do nothing.”

The second major issue was that I was told that the Pod would fit a 3 to 4 bedroom. I stated how much furniture I had and I was told the largest pod would be fine. It barely fit my living room and dining table with boxes. I am left with additional furniture that has to be shipped after spending $3,500! When I called back and told them that I had additional furniture and that the pod was smaller than what would hold a 3 to 4 bedroom, they told me not bedrooms they stated a 3 to 4 rooms, which means that it could be 2 bathrooms and 1 bedroom but not the living room. It is extreme misrepresentation. They are very unhelpful when you call and are unwilling to acknowledge the misrepresentation and be accountable. Beware, do not use PODS.

In our most recent conversation, we finally relented. We understand that we are getting screwed. Unfortunately, we neither have the time or energy to devote to fighting this (husband is deploying in two weeks and still have to actually move) nor have the money to spend on this. We must drive all the way to the storage site and physically download all of our property from the storage site and drive it back, wasting 3 of the 7 days we will have left to spend together before his deployment. We explained our situation to them, and we emphasized that we do not have time that we can waste. We asked for a phone number that we could call in order to solve any problems that could occur. He refused. After much more conversation, he relented and gave us an extension to both his office and his personal desk. We instantly thought that PODS had a sort of reawakening. We thought that they were on the fabled customer service wagon.

After endless failures, we were satisfied with our small victory. After hanging up, my husband tried the numbers, just in case. Wouldn't you know it, they don't work! You got us again PODS! I think that it is funny how PODS is trying to foster a military-friendly image, but have no problem screwing a military family over in their time of need. So, when choosing a moving company, remember, PODS gave us the wrong quote, surprised us with a $3,000 bill, refused to work with us, then gave us the wrong contact information, and we still have to go get our property. Who knows what kind of fun they will have in store for us there? Please do yourself a favor and choose anybody other than PODS. A special thanks goes out to PODS floor supervisor, Michael, at fake extension ** and **. You have caused us an incredible amount of stress during an already stressful time in our lives. Thank you for wasting our time and money. Best wishes!

I called the collection company and their business hours is 9-5PM M-F. Well, so are mine. I checked my bank account and saw that they never processed the payment. I explained to them that it wasn't my fault that they didn't process the payment and agreed that indeed while I owed them the money, they had no right to pick it up. I never signed any contract and have no documentation of any terms and conditions. Today (6-5-12), they emailed me a statement and have already billed me for 6-10-12 and included that in my past due balance. I will be glad to pay my bill, but think this is a very shady tactic on their part. I will not pay their claimed late charges or a fee for it to be delivered.

Just for documentation purposes, I went ahead and opened a case with the local police department for theft. Not sure if I can pursue that or not, just want to cover all bases. They haven't even offered any solution or just said pay this amount and we will return it. That indicates to me that they were not concerned about the customer, but instead are trying to figure out some more ways to fraud customers. I will follow up when I get this resolved. I just hate to lose my dead mother's and my childhood belongings. Not to mention, all the other belongings in the container. I had planned on using it for storage until I built a building at my new residence.

He asked me to give a credit card to "reserve my date" that I wanted PODS to come to my house. I told him I didn't have a date. I was calling for pricing. In a condescending tone, he asked me what was I doing, calling around for best pricing and not actually wanting to rent something? Oh, yeah, **, that's exactly what I'm doing. He asked for my credit card again, because ya know, prices only go up! And he would try to "shoot his manager an email to get a better price if I reserved today." Wow, used car salesman tricks, let me check with my manager!

He asked why I didn't want to give my credit card info, and I told him I wanted to talk it over with my spouse first. He asked what I needed to talk to him about. Well, son, talk to him about where we are spending our money. He condescendingly said, and I do quote, "You aren't spending anything right now, and if you can't understand that, I'm not sure what to tell you." Silence.

I worked in sales for years, and if I ever talked to a customer that way, well, I guess I worked for a reputable business. He laid out the pricing and explained about their insurance. Later, he said something about buying insurance, and I said I thought insurance was included in the original quote. Again with the condescending tone, he said, "You aren't making sense. I told you insurance was included. If you wanted to buy extra, you can." At this point, I was livid with this punk. I asked to speak to his manager. I wanted to complain about his horrible nature. He told me the manager wasn't available and that if I didn't need anything else, I would get an email quote that was valid for 7 days. Click, and he hung up on me.

So, I went back online to PODS website to try and make a complaint. And surprise, surprise, there's no way to contact them other than the phone. They employ shady tactics to get you to sign up, and from what I've read, it seems like pricing as well as delivery dates are changeable to their discretion. None of this would get them in legal trouble, as long as there is fine print saying that pricing could change due to "unforeseeable circumstances" that they assign.

But from what I heard just trying to get a quote to what I read about the poor people who actually used PODS, stay far, far away! Also, the pricing is ridiculous. $2100 for one month of the POD, 16 feet of space. A 26" U-Haul is going to cost me $700, probably $900 with gas. It won't be as convenient as sending home items ahead in our move, but for a $1200 difference in pricing, yeah, we'll figure it out!

Not once during the conversation about the redelivery of my container was I informed that my delivery fee would be due within 2 days or be considered late. Hell, the paper bill didn't even have a chance to get to my house before they considered it late. I contacted their live chat to get assurance that I wouldn't be charged a late fee if I paid on Friday, 5/25. I was told that they couldn't do that, but (and this was in the same line) if I paid by 5/28, I wouldn't get a late fee. They can't guarantee because I half expect them to try to pull something and try to charge me a late fee still.

Oh, and as I'm typing this, I just got a call from them to let me know that my payment that couldn't have made it to them by now, even if I had dropped money in the envelope the second I received it and handed it back to the mailman that day, is late. I can't stress enough, do not do business with this company under any circumstances. And please, if you care at all about your family and friends, urge them to never do business with them either. This company should be shut down due to their absolutely awful business practices.

Saturday morning, still no PODS. I called customer service. The Fort Worth facilities manager was not in until 7 am and to call back then. I called back and still not in. I called back at 7:30. The facilities manager was contacted and the rep told me that the forklift was broken down and the PODS would not be delivered. In fact, they could not tell me when my PODS would be delivered. It is now the following Thursday, and now I am told they might arrive tomorrow (after being told tomorrow every day this week). How can a facility and company of this size have no redundancy built in with the equipment? No disaster recovery or contingency planning?

I am appalled. No customer service to speak of regarding this issue. No proactive calling in the beginning, no communication with call centers so they could give the customers an accurate accounting of their PODS. I know there have got to be hundreds of dissatisfied Fort Worth area customers. There is talk of monetary compensation from PODS but nothing specific. When I did receive a call yesterday from corporate, I was told to keep my receipts (five days later?!). All I can say at this point is I still have an empty house and am no closer to getting my PODS than I was a week ago.

My issue has been mostly in the way they treat customers. I'll give you right now that at times, I wasn't the best at paying on time. I was using a container because I lost my job and had to move out of my apartment, so money was tight. They threatened me almost immediately with auctioning my container off, though I can't even get that mad about. I'd consider it pretty normal procedure for collecting in that type of a business. What does bother me is that I have never given them authorization to charge my card without my approval (I've always paid on their website when the time came), yet they have drained my bank account and over drafted me several times because they decided to just run my card when I was going to pay them after I got paid a few days later. I called up to complain about this but was mostly given a response that seemed to equate to "screw you, we got your money now" to me.

Also, several times when a payment was late, they would call my phone up to 10 times in a row if I didn't answer. I'd have 6 missed calls from them, and one voicemail. Now I'm planning on getting my container delivered to a new place I'm moving to, and my next payment date is in a matter of days, but they will charge you until they pick the container back up empty, and will not prorate the month. So if it takes me one day past bill date, I'm paying for another entire month.

Overall, I've learned that it would have been far more cost effective and far less of a headache to have just gone to a storage building and put my stuff in there. Sure, it would have required more work on my part, but it would have been worth it to never have to deal with this worthless company. I highly suggest that people look elsewhere that treats their customers with respect.

Are you kidding me? My PODS was improperly stored. If it was stored in a climate-controlled unit that I was paying extra for every month, this never would have happened. I've moved several times and this isn't the first time I have had this exact same furniture in a climate-controlled facility and never ever had an issue until now.

Why do we pay for insurance? For them, when we file a claim, to tell you that they are going to deny you? For what? Never would I recommend this company to anyone. It's all about money--they sure demand it from you but when something goes wrong because they didn't do their job correctly, they pretty much tell you to go ** yourself!

This whole process has caused me financial hardship, because now, I made arrangements for the PODS to be delivered to my brother's house, which is well over an hour away. I have to rent a U-Haul truck, and this whole experience has cost me double of what it could have cost me by just using a U-Haul truck and renting a storage unit locally. It not only is financial hardship but physical hardship also.

I plan to take my experience to the major news stations along with my local news. I do want an attorney to call me. Since I have poor cell reception, email would be a better choice to contact me. This whole process has cost me way too much money and physical problems, and now, it has cost me my whole disability check to get my items to me.

While thinking about using PODS, in the beginning, they informed me that delivery would be anywhere in the USA. I had weighed it out with hiring help to get my things moved, and it seemed that the way to go would be with PODS. Now, after what has just happened, I'm so upset with my self for not getting this all in writing. I can't even email this company; it is all by automated phone. And I don't get reception with my cell phone where I'm at. Now, it has caused financial hardship and emotional/physical problems on me, and I will be out of money for the rest of the month. Thanks so much, PODS.

When lowering the container, the drivers also seemed not to even know how to maneuver the machinery! Perhaps the flat tires they are working with have something to do with it. I am a female who is on my own for now. I am certainly not going to argue with 2 men about all of this without having someone else present. The unit was lowered at a slant, making the contents shift to the door side of the POD. It was very difficult to open the door and had items fall on me when it did. I am a reasonable person and do not expect everything to remain in its exact placement, but this was ridiculous. I was also under the impression that all of the money we were paying was for temperature controlled and sealed building storage. By the tiny dead bugs that cover everything, this can not be true.

I called PODS to complain and got a bunch of garbage. No supervisor callback. The idiot drivers actually called me and asked what my problem was and that their supervisor was not available. I have witnessed service performed by another company called Pack-Rat. By all that I have seen, they are clearly superior. I will never waste my money dealing with PODS again. I recommend that others avoid them all together.

Total: $8893.55 for bad service. No thank you.

I asked him if he was taking the pod to the new destination, and he said, "The warehouse." I asked him to please remove my stuff, and he said I would have to. So I am trying to call his supervisor and get my stuff at the same time. I finally reached his supervisor, and he told me that my landlord has said the pod will be towed by the sheriff if they don't get it off his property that I was leasing. The supervisor then told me he was just doing what he was told. So my landlord was out of line and lying to pods, and pods decides not to honor the contract and will not refund my money. If you are reading this, good for you. I would I had read this forum before I gave them my money.

When I called to complain, I was told delivery windows are not guaranteed and they would not provide any discount or compensation for totally wasting my day twice. The moral of the story is, if you have infinite time on your hands and no other things on your schedule, it will be fine. If you have any sort of life or schedule, go with someone else! Even my delivery person (when the pod finally arrived) said the company has gone totally downhill since being bought out two years ago. It's a major disappointment!

We were moving from DC to NYC area. We did not have a new address yet, but my fiance told the salesperson that we were considering Jersey City. After hearing that the salesperson pressured my fiance to have our things stored in Queens, assuming the salesperson was being helpful, he agreed. When we called PODS to schedule a delivery to our new address in Jersey City. They told us that it was out of their service area and it would cost us $1100 more than the original cost. They claimed they had a recording of my fiance agreeing to the possibility of these terms, but refused to let him hear it and said we'd need to subpoena them to get it.

It quickly became clear to us that this is how they run their business and the "misunderstandings" were no mistake. The salespeople work on commission and try to trick you out of your last dime. They prey upon people when they are vulnerable, knowing how stressful moving is and taking advantage. Now our stuff is being held hostage in Queens and while we try to figure out an alternative, affordable way to retrieve it, this company is gouging us for the extra rent they're charging us to hold our furniture ransom.

It's despicable. They should be ashamed of themselves and everyone who's had a bad experience needs to spread the word until they are forced to change their ways or are driven out of business.

When I called, I was told a specialist would contact me. Don the specialist emailed me and initially told me that I could listen to the recorded conversation (I have an email saying that); but later I was denied, saying that I did not have the right to listen to the tapes. Don claimed that I admitted that I had been told about the extra months rent, so I had no more right to hear the tapes. I told him that although she had told me the rent for each month was extra, I had already told her I wanted two months (there is no half months rent) and that I asked for a final quote and thought that the second month’s rent was included in my second payment. He said that I still couldn't hear the tapes. He was very rude and I'm sure had I been able to hear the tape, I could have shown him where I was told about the final quote.

I would advise everyone to be very careful when dealing with this company as they never give you a total amount in writing and just bill you when they feel like it. Do not use this company. There are better ones out there even if they seem more expensive initially. I ended up paying a lot more than I expected and also wasted a lot of time contacting them. Don conveniently stopped receiving my emails and calls. I intend to post reviews everywhere I can to make sure others are aware.

I would point out that in my conversations with the Pods representative, I was quite clear as to the size and amount of furniture that was involved. Despite this, on the day of the move, when the movers arrived, I was immediately informed by the movers that the container would not be able to hold all my contents. In addition to this, I spoke to a supervisor named Don that day.

The situation suddenly changed as my belongings were being loaded onto the container. Don indicated that I was wrong as to the first month of storage being free. We had an extensive conversation and never met a satisfactory resolution. Don insisted that the company representative had not communicated that information to me. While I insisted that I would not have contracted with Pods, had the first month not been free. As I have previously related, I researched movers and costs extensively and all movers were willing to give one month free storage.

My experience with Don in all other calls was quite frustrating. This man was overbearing and repeatedly threatened me. When the situation worsened and I began to realize that Pods representatives were quite literally liars and crooks, I decided for my well being so I needed to immediately cancel the contract. It became apparent that the current nightmare I was experiencing would undoubtedly worsen if I continued with the move with Pods.

I very soon realized that if I had been given a realistic quote, I would never have contracted with Pods, as their costs would be triple what I was initially quoted. I now realize that this is a scam that Pods uses which is quoting a very low price and by deliberating under quoting the size of the container needed. Quite obviously, many unsuspecting customers get caught in a stressful situation. Once Pods has made the initial pickup, the customers are faced with no other option but to allow Pods to provide the additional containers, and thus end up paying far more than initially contracted for. I feel that I am one of the lucky ones because I caught onto their scam and canceled the contract before I suffered greater damage.

I advanced Pods $722.16. In my haste to move, I did not notice that Pods was including in that amount $199.00 for storage. Pods was negligent in quoting inaccurate fees and inaccurate storage needs to me. Although I paid $722.16, I have only been reimbursed approximately $300.00. I strongly oppose Pods refusing to refund the full amount that I paid in good faith. Pods miscalculated the correct space that I needed for storage. Due to their faulty misrepresentations, I advanced them monies that I have been unable to recover.

I will not be satisfied or quieted until at best I am refunded all funds that I have paid to Pods.

It is my intent that If I have not received the funds in full within 10 days of the receipt of this letter, I will proceed with a letter to all Better Business Bureaus in Florida and Louisiana. I intend to also contact the news media in each all over these states and make them aware of your business tactics. I also plan to write a complaint to AARP to warn their members of your unethical tactics. And lastly, I intend to file a civil suit against your complaint; claiming breach of contract, unfair trade tactics, and fraud, this suit will be filed in federal court with the intention of this becoming a Federal Class Action matter.

Pods abuse by Don, the Pods representative, and Pods negligence in carrying out the companies duties have fueled my intent to pursue this matter in any way imaginable venue. I feel that Don intentionally attempted to bully me because I was a female and a senior citizen, which also opens up additional causes of action. Putting it mildly, Pods' business tactics have invoked a dedication to pursue the company's unfair trade practices publicly until Pods ceases to exist. All this to come, should Pods not refund the entire amount that I innocently but with good intention, paid the company. I feel that Pods is the Bernie Madoff of the moving industry.

For the return trip to PA, I requested, through Moving Staffers, the same 2 loaders and unloaders since the experience was great. Unfortunately, the move from FL back to PA was a horror. When the POD arrived in PA and was opened, everything was thrown around in the POD. All I could do was cry. I contacted PODS and it took them 4 days to get me a claim number to file a claim. I also contacted Moving Staffers and Hometown Moving, Boca Raton, FL who packed the POD. They said that they packed the POD to spec and are not responsible but would help me with POD if there was a problem.

I did take pictures and it took me a week, with getting settled and health issues, to get nearly 70 photos to PODS Ins. Co. as well as their claim form to be completed. They said that it would take about 30 days to review. Five weeks later, I never heard from them, so I contacted the representative from PODS Ins. Co. She sent me an email stating that they would not honor the claim as they feel the POD was packed incorrectly. I also put on the claim sheet that I had some boxes missing and they are blaming the loaders and/or unloaders but this is totally impossible as I watched the POD being loaded and unloaded the entire time and nothing was taken.

I have tried to call Ross at Hometown Moving in Boca Ration, FL but he has not responded to my calls. The representative from PODS Ins. will not answer any more emails from me since they feel it's over and done with on their end. I do have damaged items, some very expensive and one of a kind, and supplied them with everything including pictures of damaged boxes. I am at my wits end about this and do not know where to turn next. I would never use PODS and would never refer them to anyone.

I immediately called and made a payment to the corporate office with Jason **. After I made the payment, I specifically asked Jason if my payment brought my account current. He said, "Yes, the account it now current and you only owe $185.16 for the current month but you have a new billing cycle coming up. I proceeded to say, "Ok, I should have all of that by the following month."

I received an invoice in August for $385. I sent a payment of $350 which was returned because I mistakenly didn't put a postage stamp on the envelope. I called Jason in September to set up a delivery date and was told by the customer service that my account was locked and there was a credit on the account. I spoke with Jason the following Monday and was told that the POD was sold in August and they sent me a bill for August. Next, Mr. Jason ** proceeds to say that they will send me a check for $2,200.00, which was the overage that was obtained from the auction. It was supposed to be in 7-10 days and it's been three weeks. This can't be fair practice.

On 9/22, I faxed the paperwork. On 9/23, I faxed the paperwork again. They still claim they have not received it and have moved my delivery date from 9/29 to 10/5.

When I found my apartment in San Diego and informed PODS of the address (with the same exact zip code of 92014), I was told there was a restriction in place on that zip code which prevents a POD from being placed on the street there. This was the first time I'd heard of this restriction. I found it interesting --frustrating-- that PODS did not mention this restriction until they had my money and my stuff. They clearly will say whatever they need to in order to get your money and your stuff, and then they have all the leverage because they charge you almost everything before they even drop the POD off in the first place.

PODS informed me I would have to sign a waiver which cleared PODS of any issues (fines, towing, injuries, etc.) that happened while the POD was on that street. They simply refused to deliver my POD until I signed this waiver. My alternative was to rent a moving company to move my stuff from the POD to the truck and then from the truck to my house, at a monster cost of course. I was told by PODS that they had in fact told me of this restriction on my original call and had the recording to prove it. I demanded that I be provided a copy of this recording because I knew they were lying. They told me the recording is proprietary and can't be released. Complete **.

Overall, I spoke to PODS customer service about 8 times in 7 weeks about this issue. I got 4 different customer service reps who told me different explanations every time, made me promises about supervisor involvement that never materialized and clearly were unprepared to own up to their lies. I was promised callbacks 3 times that never happened and I had to call back every time. In the end, I talked to the city and they said as long as the POD didn't stay overnight, it was no big deal. So I signed the waiver so PODS would stop holding me hostage over their own LIES. I can accept incompetence, imperfection or plain old mistakes because nobody's perfect. But when it comes to lying, I just can't deal with it. I'll never use them again and anybody who does should expect awful customer service and lies.

The rep quoted me a drop-off fee of less than $600, but the actual amount charged was close to $750. They also quoted me $200/month for storage, but failed to inform me of the mandatory $50 a month insurance.

Cut to a year later. I call to have my POD delivered, with quote in hand. My delivery zip code had changed by 6 miles from the original quote. I spent an hour and a half on the phone arguing with them over the price. When I called for my original quote, they said they would honor it, even a year later. Unfortunately, this wasn't true. They said they were giving me a discount, but I was still being charged almost $700 more than what I'd been told. Over the course of an hour and a half, I spoke with several reps and received no less than 5 prices from them. They finally came up with an amount that we could agree upon, which is $2,443, and the rep even informed me that her manager had approved it. They then charged my credit card for that amount.

Now, their billing department says I owe another $131 because that's the amount of my original quote (you know, the quote they wouldn't honor the first time, and it took me an hour and a half to get them to do so). I said, too ** bad. You've told me the amount and charged me for it already. That says to me we have an agreement.

Stop jerking people around PODS! I'm telling everyone I can not to use you. This is some of the worst business practices and customer service I've ever encountered!

I have had my items in storage for about four months now and I finally have my new house address & destination. I called to have the pod scheduled to be delivered but now, all of a sudden, the price had gone up from around $3oo that they originally told me to $2,800! I am obviously in shock as this is nowhere close to the price I was originally told over the phone.

I voiced my obvious concerns to the representative, who immediately told me that the reason for the price difference was that my account was setup as a local account, not for a long distance. The rates are what they are and she can't do anything about it. I explained how I had originally told them on the phone about the move to another state. If the account was setup as local instead of long distance, it was not my fault as I do not work for the company and I didn't set the account up. Secondly, I was told on the phone previously that the price would be the same.

She kept cutting me off and not letting me speak so I was getting frustrated and asked to speak with her supervisor. She told me there was no supervisor that she could transfer me to. Me being in customer service for many years and also working in an office similar to that one, I know that she is lying. I told her that I know that there is a supervisor as companies do not just leave their employees on their own. This is not how legitimate businesses work. I asked over and over but she refused over and over. She says that the only thing she can do is to send an e-mail to the next level and have them call me back, but that she cannot transfer me to them.

I will never suggest them to anyone because they are dishonest and a two-faced company. Plus, there is no one else to speak with because they will flat out refuse to transfer you. I regret ever dealing with them in any way and will fight this as far as I can. The bottom line is I am probably going to have to initially pay for the cost because, of course, they will hold my belongings (my entire life) hostage until I’m done with the payment. I am at the mercy of a nasty, lying corporation. I will tell every person I ever meet not to use them. They are deceitful. Again, do not use them!

When the POD arrived, it was damaged and I could literally see inside of the unit from one corner. Upon opening the container, we found that it was infested with mice and all of our items were ruined and had to be thrown in the trash. There were still live mice in the container as well.

When I contacted PODS customer service to file a complaint, it took 48 hours for someone to contact me. Without conducting an investigation, they informed me that my insurance did not cover any type of infestations and they were not responsible for my loss. They even went as far as to tell me that the mice probably entered the POD when we were packing to move.

I would never in a million years recommend this company to my worst enemy.

A month went by and we finished our move and got our new place. It is ten minutes from our base. I called the company to schedule a drop off. They told me they did not service the new area. Upon asking why, I learned that because I used the zip code of my base and not the zip code I moved to, they sent it to a facility that only deals with the base city. They said that they cannot do an extended delivery because the facility that is storing my belongings only has two trucks. I explained that I live ten minutes from the base, but it did not matter. they went on to say that because I gave them the wrong zip code it was my fault. I would have to pay an additional $1,100, on top of the $2,600 I have already paid so that they this to Boston for delivery to my house.

I argued that I should not owe them money because I told the salesman that I did not know my address. The agent then told me that she would have to transfer me to the customer action team. She did and I spoke with Carol Cox. She listened to my conversation with the salesman and told me that I did tell him the wrong zip code. She said that if she were to decide right now, it would not be good for me. I asked her to keep listening to the call because I knew that I had told him that I was not sure where I was moving and that I did not get any warning of zip code change. She then told me she could not put me on hold for that long so I needed to wait for her to call me tomorrow after she has had a chance to listen. She called the next day and told me that after the first few minutes of the call, where she could only hear what benefited their company, the call was muffled and she could not listen to anymore so I had to be transferred to another department who would review the call and get back to me that same day or the next day. After three days of no response, I called Carol back only to get an answering machine. I left a message asking the status and why I haven't received a call. A few more days past with no call from anybody so I called back. This time I called back to the original service department and explained that I was tired of getting transferred and tired of not getting calls returned to me. I needed answers as to why this was my fault.

She then transferred me to the most unprofessional person in the company. The supervisor Tonyai. Tonyai explained to me that when I said that I did not know my address, because I did not use the term "zip code", it was my responsibility. I asked her how I was supposed to know this and she explained that it was in my rental agreement. I asked how that was possible because at the time I had not read the agreement yet, it was not sent to me until after I paid.

She said that once I read it I could have called and changed my zip code. I asked to speak with her supervisor, she told me she did not have one. I thought she may be right so I hung up and read the agreement again. Nowhere in the agreement did it say anything about zip codes. I even did a document search for "zip", "code", and "zip code". They don't appear at all. I called Tonyai back to ask her why it wasn't in the agreement and she kept arguing with me that it was. She then continued to argue and cut me off while I was trying to talk. She kept saying that she has exhausted all resources and I needed to pay $1,100 dollars or come pick up my stuff, they would not waive any charges.

They also seem to nickel and dime you. If you only use one day out of the billing cycle, they charge you for the whole month. For the money, a shipping container is much more secure and it would take a team of metal workers to break into, as well as having a real lock.

We sold the house and we had to move. out. All my art works were OK except the Chinese screen and the brand new pressure cooker from Spain. All the wooden panels from the Chinese screen were cracked, chipped, moldy and the top layer separated from the wood. I file the claimed and they told me the PODS had no leaks, beside they rented out again since. I asked to have an agent to come to my house to see the damage to evaluated but they just flat out said that they damage from improper packing. If we don't know how to pack everything would be ruining not just couple items like that.

They are unethical, misleading, lying and they lost a big customer because I would use them again but now I have this experience I would never use them and I would tell everyone I know my experience with PODS

I cancelled, as I could not take possession of my personal property with that noxious odor. PODS continued to bill me for storage, as I naively awaited them to send in a customer service rep to file a claim/report. None sent. I kept on calling them. PODS finally assigned me a risk manager that also did not return phone calls, stationed in Fl. The risk manager both denied an odor ever existed as well as admit an odor did exist, in which case he said I created the odor. Kyle was fabricating story after story. He then told the Unirisc insurance company to deny my claim based on his false statement that he made to them, in Fl, whereas my PODS is in IL. Then Unirisc followed up that odors are not covered with their insurance.

The insurance that I paid for through PODS also did not send any one to investigate the problem. Instead they too are located in Fl. & deny claims solely based on what PODS tells them. Upon reading what I paid $300 in insurance premiums through PODS was to protect the outside of the PODS container from getting damaged? I have the PODS manager on video that he smells something inside my PODS that I uploaded to youtube under PODS complaints. I have a doctors prescription custom made queen size mattress that I paid $1700, to be made without flame retardant as I am chemically sensitive, which must be discarded. I have spent over 40 hours either washing, trying to air out, everything at my elderly parents, as my apartment in the city has no outside balcony nor garage to store or air anything out, a nightmare. Then once everything is cleaned and odor free, I can transport it to my apartment. The bed & other items are being discarded at least $3000 in damages.

The PODS identity numbers were given to me by PODS and confirmed and they said that the PODS would be available to my mover. I also notified PODS that the mover was going to use a bolt cutter to remove the locks and gave him permission via PODs on site to do so, per PODS procedure. He started with the first two PODS on 12/5 and loaded all the goods into his trailer, but PODS gave him someone else's PODS, so the goods he loaded into his truck, which he drove an hour south to his facility and unloaded into his storage shed, was a combination of mine and someone else's possessions.

PODS didn't even let us know for 5 days until late in the evening of 12/13 by email. They said that they had given him the wrong PODS and didn't tell the other person at all that they had given her PODS contents away.

They continued to charge both of us rent on the PODS they had misplaced and used my mover at my pre-paid expense to sort and reload our co-mingled goods at his storage facility during the time he had allotted to finish my move, which made him unable to finish my job before he left for extended Christmas vacation. They continued to charge me rental fees on the PODS that were left at their facility until January 12 since their use of his time kept him from finishing my job before his vacation. He had planned on completing my move by 12/15.

After several customer service complaints, Cedar Rapids PODS said that they would waive those fees and then charged them to my credit card anyway. They lied and totally reneged on the agreement to waive but later said that they would at least prorate and then charge those fees to my credit card anyway. This was pure retaliation for the BBB complaint I filed.

Neither I nor the other person knows if we are straight with our respective goods. I don't know if she has even been told. PODS Cedar Rapids was trying to keep it from her. PODS has ignored my demands that they indemnify me from charges of missing or damaged goods belonging to the other person.

Customer service is nice at first, but claims it has no authority over the PODS facility as they are a franchise and if the franchise blows you off, so do they, and then they get nasty and refuse to help further.

The lady has the nerve to ask me to imagine the kind of day she is having having to call people on this delivery route and reschedule their delivery time. I wish I would have listened to the negative reviews and either paid for a legit moving company or driven a moving truck myself. I now have to spend the next three nights sleeping on a bare floor with no clean clothes, no cooking supplies, no furniture, with my 5-year-old son and two dogs. PODS is doing nothing to rectify the situation, they say to save our receipts for any hotel or restaurant charges and they will reimburse us. Yeah right, I'm sure getting that money back will be a piece of cake.

When he finally called me back two weeks later, I had to refresh him on our detailed phone conversation after he asked, "Who told you that you would get two months of storage?". I calmly said, "You did" before continuing with the details. He seemed to recall and said he'll take care of it. Now, two months later and many voicemails left, I've initiated a credit card dispute and reports to their corporate office and the BBB. This is such a scam and after reading other stories, it seems they will tell you anything to get your business. Do yourselves a favor and use one of the partial trailer U-Pack services. No hassles and one legit price.

We temporarily lived in Rhode Island at that time and I wanted the container as close as possible for when we found another house to purchase. In April, PODS decided to move our container to Western CT without my permission or consent, which was farther from my residence, resulting in more money for final delivery charges.

I also believe the extra unrequested move may have jolted and caused more chances for the items inside getting damaged. All the items inside were packed carefully and tight to avoid damage to our items.

Then the day for moving the pod to our requested location of Plymouth, almost didn't happen, I was supposed to get a call the night before or morning of for delivery time and they never called. When I called them to know the whereabouts of our items, they had "forgotten" about us and quickly loaded the pod onto a truck to deliver to us 3.5 hours away!

That may also have been when our items got jolted from them being so irresponsible with the promised appointment. When the pod arrived, the items in the pod were so dismantled and destroyed and nothing like the way we packed it in January. We took several pictures of the damage (over 20 pictures) and sent them to the claim department that handles pods insurance claims.

They reviewed it for 2 months and then blamed us for negligence in packing the items. Why would we pack these items carelessly when we worked so hard to buy them? We took out the insurance to protect us and they won't give us a cent to replace what they damaged in the process of shipping our items to us. They have been horrible with customer service from day one.

We have almost $3,000 in damaged furniture and items, most are not repairable. The items are broken and the furniture have large gashes from excessive force of jolting inside the container.

The initial error is by having my POD shipped to the wrong warehouse, but the 1st "Platinum" employee I talked to, arranged to get my POD delivered from the "wrong warehouse" to my destination with no extra charge. Woopdy doo, since it was their mistake to begin with. Then when I told them, that I needed to have it delivered to a location that is closer to the PODS warehouse than the original destination, I was informed by the extremely obnoxious "supervisor" whose job it was to beat me into submission, that in order for them to deliver my POD to the new closer (to their warehouse) location, I would be charged an additional $3000.00!

My daughter told this Hefer to quit calling her every day. Which she finally did. I continued to pay $150 a month till this October. I called to tell pods to get it out, I will pick it up the 15th. She said, "Oh, we auctioned it off last April". They've kept all my monies not to mention the irreplaceable things from my family. They are all dead and now all of their pictures are gone. :(

There is no recourse but to sue her and pods!

The only reason why we had chosen PODS is that according to our conversation with their rep on the phone, it would save us money compared to moving and storage the traditional way (we are on a tight budget). However, the monthly charge has made PODS way more expensive by far! And now, they are trying to get an additional $2,004 out of us!

Terrible company! I recommend that anyone interested in this route find a different company. What I thought was going to be a total of $351 (1 month, all pick-ups and deliveries) turned out to be $550. Terrible! I am so sick to my stomach about this! I'm so tired of being taken advantage of by companies. what ever happened to "the customer is always right"?

They have a 3-hour window. When I finally called them back that morning, they informed me that their computers were down and could not deliver them until Saturday morning. I was fine with that. When they finally came around 1:30 pm, the driver did call me because he was not sure of my address around 12:00 noon. They gave me papers of the do's and don’ts to the PODS storage place. I read them and the last page was the bill of what they charged my credit card. It was not at all $201.00 even. It was $396.95. This is when the nightmare began.

I called the number off the PODS truck which is not the same number I had called to order the PODS. I was told that I in fact did say okay to that amount. Well, in the beginning of their message, they would tell you that your phone conversation will be recorded so I asked to hear where I told them that I said yes! You won't believe what happened next. They played a recording of me, which was not me, on Friday August 6th at 1:30 p.m talking to a David and him asking me questions. My answers were ah hah and yeah. I proceeded to tell him that it is fine to have it delivered on Saturday which would be that next day but the clincher in this whole scam is that I told them that I have no idea where I'm moving to that they would probably have to hold my stuff, furniture, for at least 3 months and I would get back to them with the forwarding address with the zip code so they would know where my stuff was to go to. Wrong, wrong, wrong.

When the gentleman got back on the phone and I told him that I was being scammed and that was not me, he basically told me that I was lying. I was supposed to get a phone call that afternoon and of course did not. I then called the next day and wanted to talk to a supervisor.

To sum it up, I spoke to 2 different supervisors that all said that the number on my confirmation of $201.00 even was assigned to a different customer and that I did in fact speak to a David on Friday afternoon at 1:30 which is a bunch of bull**** and when I asked them, “Well, what about me calling on the 3rd and getting it delivered on Friday morning on the 6th.” Why the hell would I make a call in the afternoon to get a POD delivered on a Saturday! It was already supposed to be there! They were back talking, stammering and then the last person I spoke to told me after that ‘I was taking too much time of all their personnel in this matter’. I wanted her to play back this so-called message of me so my husband could hear and of course, you guessed it, it was garbled and couldn't even hear David, imagine that.

I contacted Verizon, my carrier and of course that have this scam down pat. Their toll free numbers won't show up on my phone at all but I can have a judgment to get the phone records of my phone calling their phone at 1:30. I did in fact make my first call to order that POD from my cell phone and I do have that on file. I have since then had to hire professional movers to come take everything out of the POD and put it in their truck and store it locally for a fee that we agreed to and they came and everything was correct, no scamming, it was legit. As far as PODS, they came and got their truck empty. I was not going to be the victim of more money being taken out of my credit card for whatever reason they would come up with.

The inconvenient thing was concealing my credit card and having to shell out more money due to the fact that PODS was really sticking it to me. I am contacting you, my bank, for hopes they will see this as fraud and refund me my money. I'm confident they will agree. I'm telling you right now ‘they scammed the wrong person’. They are not going to get away with this dubbing my voice, charging my card excessively. Someone is going down for this. I have no idea who but PODS president better watch out. I'm going after him and everyone else who is in on this scam. It was not my voice and I'll prove it, come hell or high water.

I have made numerous phone calls in an attempt to gain the other ticket because by itself, it’s useless. All I get told is, “Oh, it’s been mailed and there isn't anything we can do”. It has become very apparent that no one from customer service or Platinum services is concerned about customer service. They aren't willing to help at all even though protocol wasn't followed. DITY movers beware don't expect much help once they have your money.

They called the night before (Thursday) to say they had too many orders to deliver and would deliver Saturday instead. I mildly complained (by this point they have really beaten me down) to no avail. I called them this morning (Saturday) to confirm the delivery. PODS gives you a 3 hour window and tell you they will call 30 minutes in advance. I reconfirmed (had done this before) that I did not need to be present for delivery. They confirmed I did not need to be here. I had a meeting about 20 minutes away and planned to leave to return once hearing from the driver, but wanted to be certain that they would deliver just in case. I confirmed that the driver would be calling me 30 minutes in advance. I confirmed that the number he should call was my cell number.

Mid-afternoon the driver called to say he was at my house (not on the way but at my house). He then told me that he could not deliver without me being there because there were some branches that he would brush with the truck coming in the driveway and I might need to sign a waiver. He needed to call his dispatcher to discuss. These "branches" are very small foilage from a small tree close to the driveway. I gently brush them every time I drive down the driveway in my SUV. I told him not to worry about the branches, but that I'd be happy to sign a waiver if he needed it and that it would take me 20 minutes to get there. I also pointed out that he had not called 30 minutes in advance as promised. He lied and claimed he had called and left a message on my answering machine.

When I asked him what number he called, he gave my old Connecticut home number. Interestingly, there is no answering machine on that number, it simply rings and rings if you call. So it would not have been possible for him to leave a message. Obviously, he had my cell number because he had just called it. I immediately headed to the house. On my way the driver called to say the dispatcher said yes I needed to sign a waiver, but he had instructed the driver not to wait but to leave. I complained bitterly pointing out that he had not called 30 minutes in advance and that it would not have been possible for him to leave a message as he claimed and that I would be there in 10-15 minutes. I asked if I could talk to the dispatcher.

He said tough luck and gave me the PODS 800 number. I called on my way home. They were absolutely no help. I tried everything I could to get them to have the driver wait. It made no difference to them that the driver had not called in advance (or called an old number despite the fact I had given them my cell phone number numerous times and they obviously had it because that's the number he called when he arrived at my house with no notice). They didn't care that the driver had obviously lied about leaving a message on my answering machine. I arrived home 19 minutes after talking to the driver and he was gone.

They said they were sorry there was nothing they could do. I assured them since I had to be in Albuquerque on the 3rd for a job, I would be holding them responsible for damages and charges for the person I had to pay to stay and watch my goods. I took further action and filed complaints with the corporate office, the Florida Better Business, and the Federal Consumers Affairs department. This is the worst moving company I have ever dealt with and I will never use them again. Furthermore I will tell everyone about your site so they can judge for themselves just how incompetent PODS operation really is.

Then when moving day came for the pod to go to the final destination, they never called the night before to confirm its delivery as they said they would. Never called the day of to tell me it was on the way. And when I had to call for its whereabouts, they had forgotten and it was delivered much later in the day. We had help there to help us unpack it but most of our friends had to leave waiting so long for it to arrive from 4 hours away because they stored it so far away!

Finally we got it unpacked in 3 days so we wouldn’t have to pay another rental fee of $220 a month. We called on a Wednesday to have them come on a Thursday to pick it up. Well, they never showed up Thursday, Friday or Saturday. I called Saturday afternoon to find out why it was still at my house. They had no answer for me. We were supposed to have furniture delivered on Friday and the furniture company couldn’t deliver because the pod was in the way. We will have to pay for delivery two times now. PODS never apologized or offered to compensate for all the mishaps. Not to mention two of our furniture pieces were severally damaged in the pod from all the moving from so far away I suppose.

Erin ** (platinum services at PODS) didn’t seem sympathetic at all and said they won’t compensate me for the 4-hour delivery they purposely picked instead of the one I requested in the first place. I have made several complaints and no one has called me back or even cares about this situation. Lost money on delivery charges from furniture company of $300 for 2 deliveries. Property damage to two pieces of furniture. An amoire and my credenza were damaged with gashes and the credenza was completely destroyed and unusable. The delivery charges were double what I would have paid if done the way I requested it in the first place. And a lost day of work because I had to get another day off of work to wait for the redelivery of furniture--the pod was in the way when it should have been picked up two days earlier. I have contacted an attorney.

After many calls, one lasting for an hour, we were no where and very mad. They said they would review our case but it may take a week. We explained that this wouldn't work with our schedule. They offered to do nothing to help and would commit to nothing. I sent them the quotes via email but despite this evidence, they would not agree to honor the quote or admit to an error. The representatives were very rude and did not seem to want to help with a solution despite our numerous attempts to come to an agreement. They refused to read the emails I sent directly to Corine ** and stated that they needed more evidence and would need to perform an investigation. In our opinion, no one should use this company! My credit card was charged an amount that I did not authorize. We weren't able to move when planned and lost time and money as a consequence. We had arranged for help when the pod was supposed to arrive and, without warning, it was not delivered.

Right after we reserved the POD, we made airline reservations to be in Colorado when the POD arrived, so that we could immediately unload it. The 3 day delay (if in fact they live up to this new date) would give us less than a day to unload, which will be virtually impossible. We will have no choice but to pay the large change fee to American Airlines to modify our itinerary to "accommodate" the PODS delivery screw up.PODS did offer to reimburse us $100 per day for the 3 day delay, but this will not come close to covering the airfare change fee.

I am very frustrated and disappointed with PODS, and their Customer Service team's lack of tools to try to improve my delivery picture, they keep using the word "forecast", and refuse to say "guaranty". One of the PODS responses that I found at your site states that the delivery date will good "Barring any unforeseen issue (inclement weather or local catastrophe) the scheduled dates are always honored". Not so in my case, or many others that I read about at your site.

So far the damage is all economic. We will have to pay between $400 and $500 to change our airline tickets so that we are in Colorado when the POD finally gets there. I will let you know if there is any physical damage once I finally get into the POD in Colorado.

On both ends of our move, we had major problems that could have been avoided had we been able to talk directly, in advance, to the local PODS franchise owner. In Las Vegas, we had to scramble at the last minute, with a local HOA manager to get proper releases/allowances for PODS to drop off and pick up the unit, even though we had been given this permission verbally and had advised the local franchise owner and national office of this. However, apparently for liability reasons, the local owner refused to deliver the unit until he had something in writing from the HOA (actually the driver who was scheduled to do the drop-off told us this - we never heard from the owner himself).

When contacted about this problem at the national office on the day of the move (at the very time we had been advised electronically and by phone message that the drop-off was supposed to be taking place), PODS (national office) advised us that they were unaware of any local requirements of this nature. When asked to check into it further and get back to us so we could resolve the matter, they said they would do so immediately. Thereafter, they didn't even bother to call us back - leaving us totally clueless and in the dark about what was going on and what to expect next.

Finally, after a delay in hearing from PODS, we called our HOA person she helped us out (it was Good Friday and she was not in her office) and we were thereafter able to get the authorization letter to the local franchise owner. Without the HOA's help(which would have been readily available the day before when we had attempted to get the local franchise number to contact them to make sure everything was on track), the POD would not have been delivered at all. As it ended up, the POD was finally delivered three hours late - screwing up the rest of the day's plans and resolving a very uncertain and stressful situation. (We resolved it - PODS had nothing to do with the resolution and remained unhelpful in all of this!)

The entire situation above in Las Vegas could have been easily resolved, in advance, if we would have only been given the local franchise owner’s number. (Also, so you know, I had called PODS national office the day before to attempt to get the local number to make sure there would be no problems, but they would not give it to me. In that same conversation, I was also assured that everything was on-track and on-schedule for an on-time delivery the next morning.) I could go on about the Hawaii experience also, but needless to say, it was very similar to the frustrations we had on the Las Vegas side. Again, and without compare, this is the worst moving experience we've ever had -thanks 100% to PODS. As such, we hope others pay heed as they consider what to do when considering their next move.

Based on our experience, it is our belief that without better coordination and communications by PODS (at both the national office and local franchise offices levels), you will very likely experience an undeserving amount of stress that you could otherwise avoid by using a reputable and experienced moving company. Given what we went through with PODS, we would highly recommend that you look elsewhere. Unfortunately, we found the PODS process to be unreliable and not user-friendly. Our expectations for them were very high based on the hype and advertisements - but the reality was that they failed to deliver on the communications end and to meet our needs.

However, two years later when we opened up the unit, it had sever smoke damage due to industrial smoke from trucks or the equivalent, heat damage to items and property near the top of the unit, and had clear signs of water damage to the unit that was not there when we started the contract. Also, many items even though protected had just been banged up severely beyond normal storage and transportation. Personal insurance does not cover for industrial smoke or transportation damage only fire and accidental or theft. They see those issues as fault with carriers and service providers. Nonetheless, we sent them pictures of the severe damage to our PODS outside unit which clearly shows they mishandled the unit.

There were holes on the outside of the unit that broke and cracked the inside wood walls. Structural beams were jarred out of place. The roof had water soiled depressions over 3 feet in size and the spring system on the roof was crushed and bent. The rivets that secure the insulation around the top of the unit were popped out, broken or missing. They are not forthcoming about what happened to the unit as well as where it was really stored.

We had black soot like material coating everything that seeped under protective plastic on the furniture, wood furniture had signs of top fading where exposed and heat damage to legs, tape virtually melted and cracked on top boxes and articles, candles distorted and twisted like oak trees and the dents and scratches to the furniture even though protected by cloths were out of the normal. We sent them photos, had insurance adjusters come out and look and sent the reports.

The conclusion of all investigation is that they did not store the unit as promised in their contract with us and are now standing behind indemnity clauses to say they are not responsible when clearly they do not handle people’s property in the manner and care in which they advertise and promise. They never bothered to come over and look at the damage why the unit was with us for over a month and during our complaint. Customer service did not seem interested in solving the issue. They did not return calls the first or second time and had to be contacted several times before any response.

Finally a month later, they just asked for some photos. In the end, all they had to say was they are not responsible and deny any claim that we have and have offered no reasonable relief to help cover the cost of repairing or even cleaning our property. We are very disappointed. They took $187.00 a month for two years and we were stuck with damaged property due to their negligence and ability to properly store our valuables the way they said they would. Very dishonest, irresponsible, and unwilling to help or show they even care. Renters and movers beware!

She told me that I would be getting a notice in the mail for an auction. She said to ignore the notice as long as she received the $500. I called Jane M. a week later and told her that I will be paying her in full $813.72 on February 12. When she got payment I would like my belongings delivered. Left message. I have witness to this. No return calls. Left my name and number, what time I called. I have phone bill with details when I did call. I got another statement in the mail, more money and fees good until January 31, 2010.

I get a phone call from Jane M. on January 25, 2010 at 2:20. She left me a message stating my things had been auctioned off on January 19, 2010. We had an agreement. She did not phone me, contact me or mail me out anything else after she cashed my check from my bank on January 4, 2010. January 4, 2010, I received money from you ($500). On January 19, 2010, stuff was auctioned off. No notice given and agreement was broken. There was over $150,000 worth of my belongings in them storage units. My daughter is throwing up and crying. I can’t sleep and am about to have a nervous break down. This issue must be taken care of a.s.a.p. I have written the Consumer Affairs, the BBB, and the government. I have an attorney that will be taking the case. I do plan on going to the media with all of this also in the next 2 weeks if I do not hear from you. I want my belongings back. This caused more than $150,000. I’m suing for other damages as well as personal.

When I was behind in December 09 I was making calls left and right to Jane M. in order for her not to auction my stuff off. I had given them $250.00 on December 1, 2009, making a balance of $813.72. The end of the month (27-31) I had called her back and made arrangement to pay her another $500 so she would not auction my stuff. I mailed a cheque out that was cashed from my account on January 4, 2010.

I had phoned her a week after saying that I would be paying her in full on Feb. 12/10. I would want my stuff delivered then. I left a message and my number for her to call me back. She didn’t. I phoned her back again leaving the same message. I then got a bill in the mail again with another month added to that bring it until the end of January an owing balance. It also showed the payment I made with the incorrect date on when they cashed my cheque. I got a call from her today on my cell (the number she has) saying she could not get a hold of me and that all my stuff was auctioned off. Gone. It was auctioned on Jan. 19/10. So I had made arrangements with her not to sell my stuff. They cashed my cheque on Jan. 4/10 and sold everything Jan. 19/10. I didn’t receive any notices after the fact I gave them the $500.00 not to auction my stuff off.

I had over $150,000 worth of my stuff in these PODS. I had a deal made with her over the phone and sent her the money. She said she couldn’t contact me. Yet she called me today at 2:20 pm to inform me my stuff was sold. I told her I left her other message this month and didn’t receive a call back. She said she never got it. But they got my cheque and sold my stuff after she said they would not. My daughter’s everything is in the storage. She has nothing but a suitcase. Me also. There are things in there that cannot be replaced by money. I owed a balance of $800. They didn’t contact me after I gave them the money. Just sent me another bill. I can’t even sleep right now. My daughter has been throwing up and crying as she was waiting in 2 weeks to get all her stuff. I need some major help. I just rented a new house for me and my daughter and have nothing. I'm a single mother.

We called PODS asking their advice and they couldn't give us any. We asked if they could send someone to look and give us advice but they couldn't. We found out later that they could have driven the cradle for the container up the driveway. The truck didn't have to go up there. This driver should have dropped it where we wanted in the first place. PODS just told us they couldn't do anything but to call them if we got it clear and they'd pick it up. PODS doesn't care that it's stuck with no way out short of a crane lifting it over the house. They just want their $200 a month rental while it sits in my yard. We asked what it would cost if it could never be recovered and we had to pay for the container. They said they couldn't get an answer for that but to call them if we get it cleared. They won't even let us pay for it. I guess we're supposed to pay rental forever on an empty container. I don't know what insurance is for but I guess unless we destroy the container, insurance doesn't kick in.

This PODS has been in our backyard for over a month now and all PODS can do is charge us monthly rental. We don't know what to do anymore or who to talk to. We can't afford to rent a crane to lift it over the house. We feel if the driver didn't convince us to drop it behind the house, it would be gone already. I believe we were convinced to drop it in back so the driver could save time and head out. He seemed to be in a hurry. I'm letting everyone I know how poor the customer service is. They just want their rental money and won't help us figure a way to get it out. We retired from the Navy and finally were in a position to buy a house. Our first home has turned into a stress filled, PODS-filled nightmare. This sure would make a strange filler for our newspaper: “PODS trapped in retired Vets backyard forever" or "Never ending rental payment for empty container."

Upon arranging for moving services, the PODS representative specifically asked me what time I would like for the POD to be delivered. I told him 7am and he confirmed that the POD would be sitting in front of our apartment at 7am. Either your company representatives need to go through training, or they lie simply to get a customer. On August 7th, when I called to find out why our POD was not there, I was informed that delivery times could not be guaranteed and that it would be delivered between 11:45am and 2:45pm. I was furious to say the least. We had people standing at our apartment at 7:00am to help us move. In order to express my frustration, I was transferred to Platinum Services where I waited on hold for more than 30 minutes. I spoke to a man named ** at extension **. He assured me that my initial call to PODS would be reviewed to determine whether the representative did actually tell me 7am. As expected, no one ever called to let me know the results of reviewing the call.

Our apartment had to be cleared out on August 7th. Not only was the POD not there at 7am, it wasn't delivered until 2:50pm (5 minutes late). That set us back 8 hours and made the moving process quite stressful. On September 2nd, I received a PODS email stating that our POD was scheduled to be delivered to our new address on September 3rd between 2pm and 5pm. At 5:20pm when it still had not arrived, I called the customer service number only to find out that our POD actually wouldn't be delivered until September 4th and they had no idea what time. The excuse was that they were short-staffed and one of the trucks had been involved in an accident. I realize that there were unforeseen circumstances. However, that does not excuse the fact that no one called to inform us.

PODS' end of the deal was to have the POD here on September 3rd. I wouldn't have scheduled it for that day had it not been imperative that it be here. Because all of our furniture and mattresses were stored in our POD, my husband and I were made to sleep on the floor of our new apartment. As you can imagine, we were both very annoyed by that. It was 4:30pm the next day before our POD was delivered. PODS should have had their employees working overtime that day to get the jobs done. When you assure people that their POD will be delivered on a certain day, you should do everything you possibly can to get it there. That is how a competent business is run.

When I asked about the results of the supposedly reviewed phone call, the woman told me, with a nonchalant attitude, that there would be no compensation. She didn't even bother to give me an explanation. I would like to hear the phone call myself. I don't believe it was ever reviewed. It seems to have been a form of temporary placation in the hopes that I would forget about it. My husband and I have encountered a great deal of problems in our moving process due to the incompetence of PODS. Considering how much we paid for these services, I am completely unsatisfied and unimpressed. PODS refuses to acknowledge their own mistakes, and substitutes excuses thinking it will appease the customers. The impression I get from PODS is that you do not care about the needs of the customer. I do expect an apology from PODS in the form of some monetary reimbursement for the inconvenience and aggravation afforded us. Otherwise, I will not even consider PODS for future moves.

After mailing the letter, I received a call from a woman at the PODS headquarters saying that she would be looking into my concerns. Funny, since I addressed it to the CEO. I can understand that he is a very busy man, but I addressed it to him to make him aware of the issues within his company. I doubt I am the only unhappy customer. She called me again about a week and a half later to inform me that she had not forgotten about me, but that she was still in the process of retrieving information. Another week went by and she called me again, profusely apologizing for the miscommunication about the delivery time of the empty POD to our old address. After some argumentation, she finally admitted that the recording of that initial call could not be found. I'm sure it couldn't if it wasn't ever recorded. She also informed me of an accident that one of the trucks had been involved in, which caused the delay of our POD being delivered. I promptly told her that I was already aware of that information seeing as I mentioned it in my letter.

Still not admitting fault to any of the issues they caused my husband and me, she offered a monetary compensation in the amount of $75 (4.5% of what we had paid). I was furious and said I couldn't believe that was the best they could do. She apologized yet again. I got sick of her pathetic apologies. It was obvious that she didn't care. They were just words falling indifferently from her lips. I was just another problem that needed to be resolved. She asked if I wanted the $75 compensation. I responded by saying, "Well, I guess I don't have a choice if that is all you are willing to do." My credit card was credited the $75. This review is to warn prospective PODS customers about the customer service that they will likely receive and the types of problems they might encounter if they go with PODS. Buyer beware!

After many, many phone calls and having spoken with several individuals over a 2-month period, I received a call back from "Cleo" stating that there is no policy in place for refunds of any kind and that she would not be refunding any of my monies. I simply asked for reimbursement of only one PODS rental. She continued her refusal. I do not think my request was unreasonable nor will I ever deal with PODS again and will instruct my friends and family to not deal with them, either.

We originally scheduled the return of the PODS within the 30-day period included in the quote. Due to a change in circumstance, we called to move the delivery back one week. No one said a word about incurring another $500 in charges due to the change in schedule. Sure enough, my credit card got hit with the $500, even though I returned the PODS within 5 days of the end of the original quote contract. When I called to complain, no proration was offered as well as no compromise. The entire $500 was left on my card without authorization, because they claimed it was "made clear in their contract," which I never received either.

After we unloaded the POD at the new location, we then had it picked up. On that occasion, the driver bashed the POD into our rainspout and tore a hole in it. I reported it to the customer service that same day. There's no response from the manager. When I asked to see the POD, I was lied to about its location. I immediately drove there to see and photograph it before it could be rented to someone else. The manager told me it was somewhere else but was not helpful about the address and directions.

Nevertheless, I found their other location and I tracked down the POD the next day. I took photos of a damaged corner of the POD from the rainspout and scratches on the POD corresponding to the shutter's bolt. There is also an indentation in the POD sign that is an exact impression of the louvers on the damaged shutter. There are other scrapes, dents, and other damage on the POD surface, which yield evidence of a pattern of abuse.

The customer service people couldn't be any nicer. However, they seem powerless to do anything. The local manager acts like I am making this up in order to scam them. It's not like it would cost them a lot of money to make things right and protect their reputation. But apparently, they don't care about their reputation. Their attitude seems to be "The customer is always wrong." I read "online" that this has been happening to a lot of people. I'd like to see this company exposed!

All I ever asked of them is to listen to the recorded phone call I had placed when I ordered the first unit. I gave them the date, time, and name of person I spoke to. I made several calls and spent hours on hold and talking with associates. When all of my questions were waiting to be answered, I couldn't get a phone call or email. Now with my complaint, I get emails on a regular basis.

Regardless, even with no real loss of money to us, using PODS has been an exercise in frustration. They were late with their shipment, and it took over a week and a half for them to do the move! It only took me a day to do that move with Budget. I understand they have an economy of scale to work with, and they did tell me that it was going to take 6 days. But those idiots got delayed before the weekend, and the 5 days ended up turning into 9.

They never call you back, almost never. They never call you to let you know that your container arrived. They never call you back to address complaints. They will hold you hostage. It's the weirdest customer service I've ever had to endure. Most companies will bend over backwards to keep their customer base. They need to, because you can easily go somewhere else. But with PODS, they hold your stuff in storage. And if you don't pay, or succumb to their flakey ways, they reserve the right to hold your stuff until you meet their demands. It's almost ungodly how terrible their customer service is. Case in point, I noticed that they charged me for insurance, when I specifically told them I did not want it. I said to take it off, and that I would like for them to confirm that they have taken it off.

The PODS risk management team was supposed to call me back, and they never did. Their Platinum Service department was supposed to have called me back 3 times to address previous complaints, and they never did. I don't understand this company. It's such a pain in the ** to get access to your stuff. You need to call it in a day before you need access. It's almost not worth the headache. If you have important stuff, I wouldn't leave it in the PODS container. Bottom line, don't use PODS. I've moved around many times in my life, and have always use U-Haul, Budget, and PODS was by far the worst. Consequences: terrible customer service, and overcharge for insurance in the tune of $50.

I called on Thursday, July 30 at 2:17pm and spoke with an associate and she stated the POD was in the Boise, ID terminal and was scheduled for delivery on Friday, July 31, which had been scheduled that day for weeks and to call back after 7pm that evening to get a delivery window. My family and I went to the grocery store to purchase groceries and Cleo called at 5:23pm to tell me the POD was on a service delay and would not arrive until Tuesday, August 4, sorry about that but here is $320 for your inconvenience. I called that night and left a message for Cleo to return our call as this was not sufficient compensation.

My husband and I called 5 times on Friday, asking each time to speak with a supervisor and we were denied access to a supervisor and told we needed to speak with Cleo before we could speak to a supervisor. We are still waiting for Cleo to call us back. We called a 6th time on Friday asking to speak with Cleo because we needed to find out if we would be reimbursed for our hotel stay. I spoke with Ruben **, floor supervisor and he had no idea how to help me. My husband has lost 4 work days, all of the food gone to waste, eating out in restaurants etc., which is not financially feasible in this economy especially with an out of state move and 2 young children.

I finally got to someone named Efren ** on Monday. He asked for emails for expenses and he would present them to the director that day and call back. He called me the next day and left a message and said all was in the "notes" and anyone could decipher them. Nowhere to be found. I eventually got back to him and he said the $320 would be reimbursed, and another $326. I have never seen that amount put back on my card. He is conveniently on vacation for 1 week. After 2 extensive calls yesterday speaking with Ba, and Carmen, miraculously Cleo called back, said she reviewed my emails and my phone calls and I have to still talk to Efren.

Listen up everyone, never use PODS! The wait times on hold with their customer service range from 8 min to 38 minutes. I have totaled my times on hold and on the phone with reps as nearly 6 hours! Customer service is dead and buried with them. Make sure if you have ongoing problems, report PODS to the Better Business Bureau. Also remember, all of your telephone calls are recorded, so have them pull the emails and recordings for you proof. Go with someone else. Hours and hours on the phone with too many to list people who work for PODS. Still no agreement on a compensation package and only $320 has been reimbursed.

Well, I get an email today, which stated that my account is in the collections department of PODS because of this "final delivery charge." I feel that Lisa, "some resolution person," was no help. She gave me a number (incident number) that will take five days to listen to the taped phone call. It's totally unacceptable service. I was transferred 4 times on the phone, and I got four different answers that contradicted each other! I was lied to by a PODS employee! I'm very scared of this whole situation.

Now, when I called to order the 'pod', they were most helpful and I thought it was just so convenient and perfect for my situation. I explained my situation and said "Now, if I move to Indianapolis you can move it there right?" he said "Absolutely, it would just cost more due to mileage." which I expected -- just like a moving van right? I ordered the 'pod' a few days before they delivered it and they were able to pick it up and deliver it in a timely and efficient manner without a lot of notice. The cost for them to deliver and pick up was very reasonable, and the rent was just slightly what it would be at other rental facilities, which I assumed was due to the ease of PODS use.

So they picked it up and put it in storage at their facility in Carol Stream, IL, right outside Chicago. Three weeks later, I started a job, I landed in Indianapolis. As soon as I was able (I had been staying with family), I found an apartment and promptly called them to deliver my 'pod'. They told me that they, the people who say right on their website "We move it across town or across the country." were a different franchise in Carol Stream, then in Indianapolis (which is only approximately 200 miles apart) and they would have to go through a third party to move it. This would cost me $1,100, $1,100 to move 200 miles? a third party? To move a 'pod' that they themselves advertise they can move across the country?

Naturally, I was a bit taken aback as I had expected to pay maybe half of that. Not to mention, that they said they need like 14 days notice plus 5 days for delivery. Which is ironic, considering it took them about 2 days to get me an empty 'pod' and now that my stuff was in one and I was paying rent to them to hold it, suddenly they needed all this time?

After I spoke with the first person who quoted me, I was in shock and told them I'd have to figure out another plan. I then thought it over and called them back to tell them how unhappy I was about it. They transferred me to "Platinum Services" which was a joke and got me no where. Then they actually had a person call me later that day to ask how my experience with PODS was. I explained everything, I was unhappy about and they said "I will forward this on to Platinum Services and we will review the initial phone call to see if you were perhaps misled and someone will call you back today." No one has called and it's been 5 days. My stuff is in their 'pod' and I have yet to figure out how I'm going to have time (after starting a new job) to go get it when it was something I never planned to have to do.

I am very unhappy and feel that I was completely blindsided. I feel that they are completely misleading on their website and with the whole operation. People need to be made aware of this. It is a complete rip-off!

From that point on, the entire nightmare began. There are two people in PODS "Flex-Move" Logistics department that seemed to handle these long range moves – Mario and Karen. They were the only two I could speak to. The problem with this entire situation is the fact that I was told my container would be at my destination warehouse in New York within 5 days, with 8 days being the absolute longest it would take.

My container was picked up on April 10th and I didn't see my belongings until May 12th. I was told by Mario and Karen (and Denise, Russell, Jeff, Judy, Shawn, Annette, Ba, Gary, and John of PODS Platinum Services) that because I got such a "low rate" that PODS would ship my container to its destination "at PODS convenience". A household move at PODS convenience when they bill you monthly? It didn't even make sense but they all seemed to have the same answer when all else failed. According to my notes, I made a total of 17 phone calls to PODS with an average on-hold time of 18 minutes. It ranged from 5 minutes to at one point 23 minutes on hold.

At one point, I was told by Karen that my container had finally left the warehouse in Colorado only to find out at my next call that the container still had not been moved. I asked who was hauling the container east and was repeatedly told I did not need that information, that they didn't know who had the container or that they wouldn't know who the carrier for the container was until a driver actually picked it up. That was very disconcerting as it was like telling me that once my household goods left the PODS warehouse in Aurora, Colorado that they wouldn't know who had them or when they would actually arrive (or if they would arrive) at destination.

When you phone PODS, the message is that all calls are recorded. I do not understand then, if that is the case, why management is not listening to these calls and doing something about the many, many, complaints. Since my container was delivered so late, I had to pay for another month now called "rent". Now, I am waiting for the refund of my "refundable deposit". I wonder how long that will take or if I will even get it. Due to my experience, I would never, ever recommend this company to anyone. I wish I had found this website before I went with them. Terrible experience!

When the POD was picked up on April 9, 2009, Jeff ** from the Riverside office told us that the dolly and blankets looked like they had been used and we would only get $43 credit. This is really a scam. Deliver when the customer is not home, leave no invoice, charge for items not ordered, refuse to take the items and stop charging, promise to reimburse and then don't. I'm angry about this. The pick up driver even drove over my lawn denting the lawn and broke a sprinkler. Our original contract says $160. How can they change that?

I carefully budgeted this in. I got the first POD on 2/27/09, filled it up, then went to schedule pick up of #1 and delivery of #2. This was when I find out that this company has the worst communication system ever. They blocked my online account from scheduling, claiming that I owed another $26.92 and then would not read me the invoice or tell me what for. Finally, I learn that I allegedly have "moving supplies" from PODS. I don't. I have my own dolly given to me by my nephew and I have blankets. I never got any moving supplies. I asked for a lock. Nonetheless, PODS charged me and would not budge until I paid it.

Promised phone calls never came. It took me several more phone calls. Then finally, because I was on a time schedule, I paid the $26.92 and they let me schedule the pick up and delivery. POD #2 came. It was in bad shape. Driver said, "No worry, no one cares." He took the first POD and left the 2nd one. I asked him if I was to sign his box again and he said no. I asked him if he was going to have my credit card charged. He said not to worry about it.

I should have worried. I got charged $15 late fee and was transferred to no less than three different people, all of whom promised to remove the $15 late fee. They had my credit card info. They just didn't charge the card. Finally, I think I have everything paid. I, who am still unemployed and due to start my new job on 4/6/09, have paid almost $900 for delivery, pick up and storage with these two PODS. All of this was in under six weeks time. Then, I called PODS to schedule the delivery to my new home in Sacramento. I was told it is a "different franchise" and this is "a problem". I was also told that the CEO met with everyone and they were told the policy would be to honor the $59 redelivery fee within 100 miles and it would include the $2.00 a mile over the 30-mile radius.

I was told I would be elevated and listed in a book for the question of whether I can move from Stockton to Sacramento will get resolved. Again, promised phone calls never come. I called again. This time I was told "Stockton has issued their decision" ... It makes them sound very, very powerful. I was told that to simply drive my PODS an extra 15.5 miles, I have to pay $6.00 an hour each way for 50 miles for each POD. Essentially this means that in addition to the nearly $900 I have already paid and the extremely unprofessional, arrogant treatment I have experienced, this company wanted me to pay $1200 for a man to drive down the freeway an additional 15.5 miles.

I was transferred to three different people and get lectured as though I am an ignorant child. It seems that I simply do not understand. I understand perfectly. This is the biggest bait and switch operation. I have been unemployed. I cannot pay another $1200. I don't think I can get my stuff now. I am losing my baby's pictures and her baby mementos and my family mementos. This company has shown no caring. I am not ignorant or unintelligent. I know a scam when I see one. This is a scam.

I have called two television stations both locally and in Florida and I have contacted my attorney. He says I have grounds for litigation. I have lost so much in the past year and a half. This is the ultimate scam and the last straw. I just lost everything important to me and my baby. We don't have much and we value the little that we do have. I was to receive a resolution phone call from Mark ** who claims to be a corporate higher up. I asked to speak to the CEO and got him. He did not call back. They gave me a phone extension, but the customer service people refuse to transfer me and insist that I tell them every detail of why I am calling. Then it all starts over again - the condescending attitude, the laughter in the background with their coworkers, the lecturing me, the empty promises and arrogance with which they assure me that they are correct.

I should pay another $1200 for a move I am essentially doing myself; I should pay for moving supplies I never ordered or received ... and their franchise conflicts are my problem. I have posted on every website I can find. I have called the BBB. All I want is my belongings back and I want compensation. What they advertise is nowhere close to what they deliver. What is delivered is a nightmare. Someone saw dollar signs. They want me to pay $300 for a man to drive an extra 15.5 miles down a highway with an empty POD and they want me to pay that twice.

I called in to customer service and filed a claim immediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak. After the POD was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered - how convenient! In a phone call, they stated that the driver denied lifting up the roof, and they continue to adamantly deny any damage to the POD at all.

So, the water damage was described as my fault. Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move. PS: I am not alone in this ordeal. There are other consumers who experienced similar problems in using PODS. Consequences: losses incurred of over twenty thousand dollars in damage which include clothing, two new beds and other furniture, collectible items such as comic books, baseball cards, Beanie Babies and various children’s toys.

We called on December 18, 2008 to schedule our Pod delivery. We were told that because of the holidays they were going to be behind and that the five-day quote that they gave us would not be honored. Over the course of the next week, our delivery date changed three times, From Jan 2nd to Dec 31st, back to Jan 2nd. Each time it changed, we called to plead our case. The only response we received from Pods was, "Sorry ma'am, there is nothing we can do." I was finally given a delivery date of January 1, 2009. I was angry but paid the rest of the money we owed, $1,217.00, just to get our furniture delivered.

I have spent hours on the phone with this company pleading for someone to do something for me. I rented a house and I can't even live in it. I have three children and we are living at my sister's home sleeping on the floor just waiting to get our furniture. I have spoken to at least 7 people who haven't done anything to correct their errors. Then today, the day after Christmas, my hubby gets an e-mail stating since we didn't sign an online contract that our POD has been rescheduled for January 8th, 2009. That is 21 days after the initial phone call. I was quoted five days. I got on the phone and, after speaking to three people this morning, I was finally able to get in touch with a manager. He said he understood my concern and would see what he could do. He called me later today and said he would pull a driver off his vacation to bring our pod to Florida but it still won't be here until January first, which is fourteen days not the five they promised.

I can't believe a company as large as Pods doesn't have enough drivers. Furthermore, I paid almost $1,900.00 for a service that has been lacking in any type of human compassion or commitment to their service. I threatened to call a news station today, 8 on Your Side, and told them I was planning on starting a letter campaign to try to get some help. It was then that I finally got some, not much, understanding. I will never use this company again and would not recommend them to anyone ever. I wish I would of seen this website back in November. I feel like this company thinks they can do whatever they want because they have your belongings. I just want someone to explain to me why a company as big as Pods is allowed to get away with this kind of stuff. We can't wait to see what condition our furniture is in once Pods decides to deliver it, or how long it takes for them to pick up the Pod once we're done with it.

The initial move went reasonably smooth, however I was somewhat curious as to why the container went to a different state (Ohio) for initial storage, but thought nothing more of it because I figured that was just a facility they needed it stored at initially. The problems began to occur about 2 weeks ago when I went to request delivery of the container to unload. The rep said that it was a different franchise where I needed delivery, and he transferred me to a platinum agent. I explained to this individual my situation, to which he said he would pass the information to someone to see if something could be done. (During the ensuing days I was also concerned as I am approaching my rent due date for another month of storage).

After 2 days I had yet to hear back from anyone at PODS, so I called them back. I then spoke to platinum agent Adam. He said he would have his manager call me in 24-48 hrs to see if the situation could be resolved. Another 2 days goes by, I don't hear back from anyone so I call them back again and talk to platinum agent Kay. She offers me 2 suggestions: go to Ohio to get my stuff, or pay an additional $1100 to have the POD moved between franchises (about 90 miles). Both of which I said were unacceptable! She said she would forward my information to her manager and have followup.

2 additional days go by and NO RESPONSE again, so I call again and talk to another platinum agent Mary Rose..This time I asked to speak with her manager, to which she was reluctant to do but gave me his name and said she would send him an email with my contact information to follow up...I DON'T EXPECT DIFFERENT RESULTS for follow up! Now I am at my monthly renewal date, because PODS cannot follow up appropriately and make a bad situation right! I just want my belongings delivered to me as explained and advertised...No one ever explained the interworkings of PODS franchises, nor did I have control of my items being sent to a different state for storage!! There is no concern on their part for my problem, and a TOTAL lack of customer service priority in their system!

The Pack and Load movers came to unload our POD after it was dropped off in front of our new home. When I took the lock off the POD and opened the POD, we all saw that my furniture had either been destroyed or badly damaged. The movers told me this was the worse POD they had ever seen with regards to damage and they called their head office while I took pictures.

They unloaded everything and I filed a claim with PODS to try to get money to fix what could be fixed and get some compensation for everything that was destroyed. The insurer for PODS noted that indeed there had been damage done. The insurer concluded that damages to your personal property were caused by shifting of the contents inside the container, which is not a covered peril under the policy.

I had the only insurance policy that PODS offered and now they are telling me that yes the POD was possibly dropped etc. but they are not liable? It has been 3 months since the incident and a representative from Pack and Load contacted me and left a message on my voice mail that PODS asked him to call me. I phoned him back and told him the situation. His response was that my situation is not that uncommon and that he would get back in contact with PODS to resolve the situation... This hasn't happened because I've never heard from PODS.

Now, we contacted PODS to have our container delivered and they told us it is going to cost $6000+. THIS IS OUTRAGEOUS! THEY ARE HOLDING OUR BELONGINGS FOR RANSOM. I would advise anyone considering using PODS. DON'T DO IT. FIND OTHER OPTIONS. THESE PEOPLE DON'T CARE.

On the day they said they would pick it up, despite the fact that there were three people at home, said they couldn't get to the pod because a truck was parked in front of it. They told me they would get to it when their busy schedule would permit. Waited. No pick up. Wrote them emails, no response. Not that big an issue with me, yet began to notice withdrawals from my credit card. Two additional payments debited from my account of $169.00 a piece...a rental charge for the pod remaining at my house! When I discovered this, called them. They blamed me for not being able to pick up the item because of the truck. I said come pick up the item and just now got another charge of $58 to pick up the pods! A RACKET!

So, have had to cancel my only credit card to prevent them from taking any more money from my account. AND all of this despite numerous computer generated emails from them informing me that I had neglected to have been asked to sign their contract when their man came to deliver the POD. So, they don't even have a legitimate contract signed by me. The man was so unpleasent on the phone and so unwilling to be fair.

Has ended costing me over twice the amount agreed upon. Have had to apply for a new credit card.

I am out my reservation fee for my movers. And I have wasted my time off from work and have nothing to move into my house. I will be in an empty house with my child that has a serious medical condition with no furniture.

Now it is the end of the day for the pick up of our packed POD, which by the way we were just told a week ago had to be picked up seven days before it's delivery to our new house that is only 10 hours away. Therefore we've been without our things now for days because it had to be packed for this early pick up but they never picked up because some brilliant person entered it as 2009 in their system.

We've called 6 times today and they kept telling us that they were on the way then at 9 pm they quickly sent out an email that stated we were being picked up tomorrow. Now they say that they are unable to deliver it to our new house until a day later than scheduled which means the movers will now keep our money since there will be nothing to move, our disabled child will be sleeping on a hard, and who knows how clean floor and we lose another day in our move. They have offered nothing to make up for this and still insist that they have to use seven days to get the POD 10 hours down the road.

They picked it up on Tuesday and tore it through my yard tearing it up on the way out. We were just happy to have it gone so we were going to let it go until we saw a $260 charge on our account for the extra days we kept it (remember, they didn't show up). I've been told they will refund the money so we'll see. This whole ordeal has involved countless hours on the phone as well. Long story short I would advise anyone to think twice about using this company.

Damaged lawn

The company responds:

On 7/30/08 Vance contacted PODS Enterprises, Inc. and advised his credit card on file was charged for the 7/27/08 monthly recurring rental fee although the empty PODS brand container was returned back on 7/29/08. Unfortunately a system error occurred and the account was inadvertently charged. Upon notification the credit was processed; on 8/4/08 credit in the amount of $211.54 (monthly recurring rental fee) was applied to the credit card on file (which can take up to 72 business hours to post). On 8/8/08 Vance requested an additional credit in the amount of $47.78 for the 7/27/08 monthly recurring fee for the Content Protection coverage. On 8/12/08 the additional credit in the amount of $47.78 was applied to the credit card on file, total credit issued in the amount of $259.32. Vance was advised and accepted the credit, thus resolving the matter at hand.

Made my husband ill emptying POD plus the huge cost of two storgae costs and stress by these people ignoring us . WHAT A RIP OFF !!!!!!!

The company responds:

On 7/708 Suzanne contacted PODS Enterprises, Inc. and advised the PODS brand container, delivered on 6/23/08, was too small to accommodate her needs. Rather than renting a second container, Suzanne chose to have the container redelivered to a self-storage warehouse to unload and store her contents. On 7/10/08 the empty container was returned to PODS Enterprises, Inc. On 7/11/08 Suzanne requested credit for the monthly recurring rental fee for July 2008. Billing is invoiced on a recurring monthly basis, however, as a courtesy PODS Enterprises, Inc. offered and subsequently accepted by Suzanne, a half month proration credit in the amount of $75.00 for the month of July, 2008. On 7/28/08, credit was applied to Suzannes credit card on file. This matter is considered to be resolved satisfactorily.

Well maybe it will happen when they deliver the pod or what ever..So at this point, I am thinking, ok I could use these guys!

Then as usual, I start doing some research, other boards and I end up here. And to be honest, after what I have read here, I would not use these guys. My experience has shown that if you see consistent problems with a company, one's where it isn't just people ******** about the same thing, but everyone complaining about almost the same thing. ie..bad customer service, inconsistent communication regarding pricing, difficulty in contacting anyone that can actually make a decision when it comes to help a client resolve any issue.

These are all bad signs for a company! These type of complaints are not just random people complaining because they have nothing else to do, it is people who get sick and tired of companies taking advantage of people and Bully them because they have their Credit Card and know that most people won't make a complaint!

This is just my 2 cents, at first I was looking forward to using them, now, it looks like it'll just be me and some friends and a couple cases of beer! This way I know my friends won't be stealing my credit card when I am not looking!

Thanks to everyone who posted, it was a real help for me!

I have used many mins on my cell phone, I have wasted valuable time needed to study and do school and work projects. I have lost almost 600.00 in rent and fake charges. My oak table big scratch, brand new freezed big scratch, and bed were all damaged. Ironicly I was going to file a small claims case today but since I was stuck again on the phone today for over a half hour I was unable to go and get the paperwork. I have called a local place that does the same thing with storage and they are half the price for delivery and storage and have people who speak english on the phone.

$815.00 to repair the damage.

I now have damaged concrete

I was then passed on to a resolutions person Michael who told me that was not company policy and I had to use a credit card. He was not at all sympathetic to my situation. When I asked for the name and address of the CEO he refused to give me that information. He said he would escalate my complaint and someone would get back to me in 24-48 hours. I told him that I needed the POD in that period of time! I also insisted that should PODS not honor the word of their sales representative, and insist on my paying by credit card, that I should get some dispensation for my time and trouble, and that of my husbands staff. He said that was unlikely.

I further told Michael that this was NOT cutomer service. After having just read other complaints about the company, I suspect its all about getting their hands on the credit card information so they can bill for services not rendered. I'm so glad there was a place to find other customer complaints so that I could have a point of reference with regards to this company's tactics.

Needless to say, I didn't agree with some issues on the contract, but HAD to sign it in order to get my furniture back. The PODS were delivered to my new house and I was shocked at how damaged my items were. We packed them exactly as it said and left no room for the items to move. However, almost every piece of furniture I owned was damaged in one way or another. A tv and 2 lamps were completely broke and all the dressers, beds, dining room table, etc. had huge gashes, scratches, dents. Some of these items were antiques and irreplacable. I call PODS regarding this and they simply stated that I must not have packed them correctly. Whatever!

Then, a month after the move, I noticed a huge charge on my credit card. When I called to find out about it, they said I was being charged for an extra month because I had the PODS a couple days extra. I was under the impression that I would be billed from the day they gave me the PODS, until the day they picked them up. NOT THE CASE!! They will not prorate and you will be billed for an entire month, whether you have the PODS or not. I tried to discuss this matter with them, but they would not return my calls. Therefore, I turned this over to my credit card company. They did an investigation and found my complaint valid, so they refunded the money to me.

As far as I was concerned, the matter was over. Wrong again!! Almost 1 year later, I get a phone call from a collection agency stating I have an outstanding balance with PODS!! I was furious!! I had not heard one word about this from PODS - no email, phone calls, letters - NOTHING!! The collection agency told me I would have to take it up with PODS. What a joke. I started calling them again, and just kept getting transferred to different departments. I finally discussed this matter with a supervisor, who informed me that I just need to pay it. As I stated before, I paid all that I owed. They were charging me for 3 weeks AFTER they had already taken the PODS back from me. I explained to them that I wasn't aware of the no pro rating policy and they said it was in the contract. This was the contract that I received 1 month AFTER they took all my household furnishings into their possesion.

Needless to say, I have gotten nowhere with them and they insist I pay the extra $300. The last time we spoke, they suggested I contact Kathy in their Legal Department. I have called her every day for 2 weeks and have yet to speak with her. I have left a message everytime I called, and she will not call me back. I tried calling Katie - the supervisor who referred me to the Legal Dept., and now she won't return my calls either. Even the collection agency that THEY hired told me that PODS is very unorganized and nobody knows what is going on when there is a problem.

PODS Responds:

Firstly, the idea of PODS is the flexibility. How were they to know how long and when I would use the Warehouse. Secon, I think I gave plenty of notice going forward to not have to pay for the warehouse storage. Third. I keep emailing asking for a more detailed understanding of this policy and no one has returned an answer. In addition to all that there is a 2nd and 3rd month discount for rental that I haven't been given. The price for Warehouse Storage with a 16' POD is $189.00 plus tax a month. The Onsite price for the 16' POD is $169.00 plus tax. I have the POD for nearly three months and informed PODS of the change at the end of the first month. According to their website there are discounts for nd and third months of $25 and $20, respectively.

PODS is trying to take advantage of the fact that my property is already in the POD and that it would be an inconvenience for me to make other arrangements.

PODS Responds:

In the above referenced complaint the customer Maureen stated that during the initial order she requested for the contents of the container to be stored in our warehouse however, while packing the container she decided to change her order to on site storage. Maureen states she e-mailed and called a representative Michael Stahl and was unable to complete her request.