PODS Reviews

The PODS identity numbers were given to me by PODS and confirmed and they said that the PODS would be available to my mover. I also notified PODS that the mover was going to use a bolt cutter to remove the locks and gave him permission via PODs on site to do so, per PODS procedure. He started with the first two PODS on 12/5 and loaded all the goods into his trailer, but PODS gave him someone else's PODS, so the goods he loaded into his truck, which he drove an hour south to his facility and unloaded into his storage shed, was a combination of mine and someone else's possessions.

PODS didn't even let us know for 5 days until late in the evening of 12/13 by email. They said that they had given him the wrong PODS and didn't tell the other person at all that they had given her PODS contents away.

They continued to charge both of us rent on the PODS they had misplaced and used my mover at my pre-paid expense to sort and reload our co-mingled goods at his storage facility during the time he had allotted to finish my move, which made him unable to finish my job before he left for extended Christmas vacation. They continued to charge me rental fees on the PODS that were left at their facility until January 12 since their use of his time kept him from finishing my job before his vacation. He had planned on completing my move by 12/15.

After several customer service complaints, Cedar Rapids PODS said that they would waive those fees and then charged them to my credit card anyway. They lied and totally reneged on the agreement to waive but later said that they would at least prorate and then charge those fees to my credit card anyway. This was pure retaliation for the BBB complaint I filed.

Neither I nor the other person knows if we are straight with our respective goods. I don't know if she has even been told. PODS Cedar Rapids was trying to keep it from her. PODS has ignored my demands that they indemnify me from charges of missing or damaged goods belonging to the other person.

Customer service is nice at first, but claims it has no authority over the PODS facility as they are a franchise and if the franchise blows you off, so do they, and then they get nasty and refuse to help further.

The lady has the nerve to ask me to imagine the kind of day she is having having to call people on this delivery route and reschedule their delivery time. I wish I would have listened to the negative reviews and either paid for a legit moving company or driven a moving truck myself. I now have to spend the next three nights sleeping on a bare floor with no clean clothes, no cooking supplies, no furniture, with my 5-year-old son and two dogs. PODS is doing nothing to rectify the situation, they say to save our receipts for any hotel or restaurant charges and they will reimburse us. Yeah right, I'm sure getting that money back will be a piece of cake.

When he finally called me back two weeks later, I had to refresh him on our detailed phone conversation after he asked, "Who told you that you would get two months of storage?". I calmly said, "You did" before continuing with the details. He seemed to recall and said he'll take care of it. Now, two months later and many voicemails left, I've initiated a credit card dispute and reports to their corporate office and the BBB. This is such a scam and after reading other stories, it seems they will tell you anything to get your business. Do yourselves a favor and use one of the partial trailer U-Pack services. No hassles and one legit price.

We temporarily lived in Rhode Island at that time and I wanted the container as close as possible for when we found another house to purchase. In April, PODS decided to move our container to Western CT without my permission or consent, which was farther from my residence, resulting in more money for final delivery charges.

I also believe the extra unrequested move may have jolted and caused more chances for the items inside getting damaged. All the items inside were packed carefully and tight to avoid damage to our items.

Then the day for moving the pod to our requested location of Plymouth, almost didn't happen, I was supposed to get a call the night before or morning of for delivery time and they never called. When I called them to know the whereabouts of our items, they had "forgotten" about us and quickly loaded the pod onto a truck to deliver to us 3.5 hours away!

That may also have been when our items got jolted from them being so irresponsible with the promised appointment. When the pod arrived, the items in the pod were so dismantled and destroyed and nothing like the way we packed it in January. We took several pictures of the damage (over 20 pictures) and sent them to the claim department that handles pods insurance claims.

They reviewed it for 2 months and then blamed us for negligence in packing the items. Why would we pack these items carelessly when we worked so hard to buy them? We took out the insurance to protect us and they won't give us a cent to replace what they damaged in the process of shipping our items to us. They have been horrible with customer service from day one.

We have almost $3,000 in damaged furniture and items, most are not repairable. The items are broken and the furniture have large gashes from excessive force of jolting inside the container.

The initial error is by having my POD shipped to the wrong warehouse, but the 1st "Platinum" employee I talked to, arranged to get my POD delivered from the "wrong warehouse" to my destination with no extra charge. Woopdy doo, since it was their mistake to begin with. Then when I told them, that I needed to have it delivered to a location that is closer to the PODS warehouse than the original destination, I was informed by the extremely obnoxious "supervisor" whose job it was to beat me into submission, that in order for them to deliver my POD to the new closer (to their warehouse) location, I would be charged an additional $3000.00!

My daughter told this Hefer to quit calling her every day. Which she finally did. I continued to pay $150 a month till this October. I called to tell pods to get it out, I will pick it up the 15th. She said, "Oh, we auctioned it off last April". They've kept all my monies not to mention the irreplaceable things from my family. They are all dead and now all of their pictures are gone. :(

There is no recourse but to sue her and pods!

The only reason why we had chosen PODS is that according to our conversation with their rep on the phone, it would save us money compared to moving and storage the traditional way (we are on a tight budget). However, the monthly charge has made PODS way more expensive by far! And now, they are trying to get an additional $2,004 out of us!

Terrible company! I recommend that anyone interested in this route find a different company. What I thought was going to be a total of $351 (1 month, all pick-ups and deliveries) turned out to be $550. Terrible! I am so sick to my stomach about this! I'm so tired of being taken advantage of by companies. what ever happened to "the customer is always right"?

They have a 3-hour window. When I finally called them back that morning, they informed me that their computers were down and could not deliver them until Saturday morning. I was fine with that. When they finally came around 1:30 pm, the driver did call me because he was not sure of my address around 12:00 noon. They gave me papers of the do's and don’ts to the PODS storage place. I read them and the last page was the bill of what they charged my credit card. It was not at all $201.00 even. It was $396.95. This is when the nightmare began.

I called the number off the PODS truck which is not the same number I had called to order the PODS. I was told that I in fact did say okay to that amount. Well, in the beginning of their message, they would tell you that your phone conversation will be recorded so I asked to hear where I told them that I said yes! You won't believe what happened next. They played a recording of me, which was not me, on Friday August 6th at 1:30 p.m talking to a David and him asking me questions. My answers were ah hah and yeah. I proceeded to tell him that it is fine to have it delivered on Saturday which would be that next day but the clincher in this whole scam is that I told them that I have no idea where I'm moving to that they would probably have to hold my stuff, furniture, for at least 3 months and I would get back to them with the forwarding address with the zip code so they would know where my stuff was to go to. Wrong, wrong, wrong.

When the gentleman got back on the phone and I told him that I was being scammed and that was not me, he basically told me that I was lying. I was supposed to get a phone call that afternoon and of course did not. I then called the next day and wanted to talk to a supervisor.

To sum it up, I spoke to 2 different supervisors that all said that the number on my confirmation of $201.00 even was assigned to a different customer and that I did in fact speak to a David on Friday afternoon at 1:30 which is a bunch of bull**** and when I asked them, “Well, what about me calling on the 3rd and getting it delivered on Friday morning on the 6th.” Why the hell would I make a call in the afternoon to get a POD delivered on a Saturday! It was already supposed to be there! They were back talking, stammering and then the last person I spoke to told me after that ‘I was taking too much time of all their personnel in this matter’. I wanted her to play back this so-called message of me so my husband could hear and of course, you guessed it, it was garbled and couldn't even hear David, imagine that.

I contacted Verizon, my carrier and of course that have this scam down pat. Their toll free numbers won't show up on my phone at all but I can have a judgment to get the phone records of my phone calling their phone at 1:30. I did in fact make my first call to order that POD from my cell phone and I do have that on file. I have since then had to hire professional movers to come take everything out of the POD and put it in their truck and store it locally for a fee that we agreed to and they came and everything was correct, no scamming, it was legit. As far as PODS, they came and got their truck empty. I was not going to be the victim of more money being taken out of my credit card for whatever reason they would come up with.

The inconvenient thing was concealing my credit card and having to shell out more money due to the fact that PODS was really sticking it to me. I am contacting you, my bank, for hopes they will see this as fraud and refund me my money. I'm confident they will agree. I'm telling you right now ‘they scammed the wrong person’. They are not going to get away with this dubbing my voice, charging my card excessively. Someone is going down for this. I have no idea who but PODS president better watch out. I'm going after him and everyone else who is in on this scam. It was not my voice and I'll prove it, come hell or high water.

I have made numerous phone calls in an attempt to gain the other ticket because by itself, it’s useless. All I get told is, “Oh, it’s been mailed and there isn't anything we can do”. It has become very apparent that no one from customer service or Platinum services is concerned about customer service. They aren't willing to help at all even though protocol wasn't followed. DITY movers beware don't expect much help once they have your money.

They called the night before (Thursday) to say they had too many orders to deliver and would deliver Saturday instead. I mildly complained (by this point they have really beaten me down) to no avail. I called them this morning (Saturday) to confirm the delivery. PODS gives you a 3 hour window and tell you they will call 30 minutes in advance. I reconfirmed (had done this before) that I did not need to be present for delivery. They confirmed I did not need to be here. I had a meeting about 20 minutes away and planned to leave to return once hearing from the driver, but wanted to be certain that they would deliver just in case. I confirmed that the driver would be calling me 30 minutes in advance. I confirmed that the number he should call was my cell number.

Mid-afternoon the driver called to say he was at my house (not on the way but at my house). He then told me that he could not deliver without me being there because there were some branches that he would brush with the truck coming in the driveway and I might need to sign a waiver. He needed to call his dispatcher to discuss. These "branches" are very small foilage from a small tree close to the driveway. I gently brush them every time I drive down the driveway in my SUV. I told him not to worry about the branches, but that I'd be happy to sign a waiver if he needed it and that it would take me 20 minutes to get there. I also pointed out that he had not called 30 minutes in advance as promised. He lied and claimed he had called and left a message on my answering machine.

When I asked him what number he called, he gave my old Connecticut home number. Interestingly, there is no answering machine on that number, it simply rings and rings if you call. So it would not have been possible for him to leave a message. Obviously, he had my cell number because he had just called it. I immediately headed to the house. On my way the driver called to say the dispatcher said yes I needed to sign a waiver, but he had instructed the driver not to wait but to leave. I complained bitterly pointing out that he had not called 30 minutes in advance and that it would not have been possible for him to leave a message as he claimed and that I would be there in 10-15 minutes. I asked if I could talk to the dispatcher.

He said tough luck and gave me the PODS 800 number. I called on my way home. They were absolutely no help. I tried everything I could to get them to have the driver wait. It made no difference to them that the driver had not called in advance (or called an old number despite the fact I had given them my cell phone number numerous times and they obviously had it because that's the number he called when he arrived at my house with no notice). They didn't care that the driver had obviously lied about leaving a message on my answering machine. I arrived home 19 minutes after talking to the driver and he was gone.

They said they were sorry there was nothing they could do. I assured them since I had to be in Albuquerque on the 3rd for a job, I would be holding them responsible for damages and charges for the person I had to pay to stay and watch my goods. I took further action and filed complaints with the corporate office, the Florida Better Business, and the Federal Consumers Affairs department. This is the worst moving company I have ever dealt with and I will never use them again. Furthermore I will tell everyone about your site so they can judge for themselves just how incompetent PODS operation really is.

Then when moving day came for the pod to go to the final destination, they never called the night before to confirm its delivery as they said they would. Never called the day of to tell me it was on the way. And when I had to call for its whereabouts, they had forgotten and it was delivered much later in the day. We had help there to help us unpack it but most of our friends had to leave waiting so long for it to arrive from 4 hours away because they stored it so far away!

Finally we got it unpacked in 3 days so we wouldn’t have to pay another rental fee of $220 a month. We called on a Wednesday to have them come on a Thursday to pick it up. Well, they never showed up Thursday, Friday or Saturday. I called Saturday afternoon to find out why it was still at my house. They had no answer for me. We were supposed to have furniture delivered on Friday and the furniture company couldn’t deliver because the pod was in the way. We will have to pay for delivery two times now. PODS never apologized or offered to compensate for all the mishaps. Not to mention two of our furniture pieces were severally damaged in the pod from all the moving from so far away I suppose.

Erin ** (platinum services at PODS) didn’t seem sympathetic at all and said they won’t compensate me for the 4-hour delivery they purposely picked instead of the one I requested in the first place. I have made several complaints and no one has called me back or even cares about this situation. Lost money on delivery charges from furniture company of $300 for 2 deliveries. Property damage to two pieces of furniture. An amoire and my credenza were damaged with gashes and the credenza was completely destroyed and unusable. The delivery charges were double what I would have paid if done the way I requested it in the first place. And a lost day of work because I had to get another day off of work to wait for the redelivery of furniture--the pod was in the way when it should have been picked up two days earlier. I have contacted an attorney.

After many calls, one lasting for an hour, we were no where and very mad. They said they would review our case but it may take a week. We explained that this wouldn't work with our schedule. They offered to do nothing to help and would commit to nothing. I sent them the quotes via email but despite this evidence, they would not agree to honor the quote or admit to an error. The representatives were very rude and did not seem to want to help with a solution despite our numerous attempts to come to an agreement. They refused to read the emails I sent directly to Corine ** and stated that they needed more evidence and would need to perform an investigation. In our opinion, no one should use this company! My credit card was charged an amount that I did not authorize. We weren't able to move when planned and lost time and money as a consequence. We had arranged for help when the pod was supposed to arrive and, without warning, it was not delivered.

Right after we reserved the POD, we made airline reservations to be in Colorado when the POD arrived, so that we could immediately unload it. The 3 day delay (if in fact they live up to this new date) would give us less than a day to unload, which will be virtually impossible. We will have no choice but to pay the large change fee to American Airlines to modify our itinerary to "accommodate" the PODS delivery screw up.PODS did offer to reimburse us $100 per day for the 3 day delay, but this will not come close to covering the airfare change fee.

I am very frustrated and disappointed with PODS, and their Customer Service team's lack of tools to try to improve my delivery picture, they keep using the word "forecast", and refuse to say "guaranty". One of the PODS responses that I found at your site states that the delivery date will good "Barring any unforeseen issue (inclement weather or local catastrophe) the scheduled dates are always honored". Not so in my case, or many others that I read about at your site.

So far the damage is all economic. We will have to pay between $400 and $500 to change our airline tickets so that we are in Colorado when the POD finally gets there. I will let you know if there is any physical damage once I finally get into the POD in Colorado.

On both ends of our move, we had major problems that could have been avoided had we been able to talk directly, in advance, to the local PODS franchise owner. In Las Vegas, we had to scramble at the last minute, with a local HOA manager to get proper releases/allowances for PODS to drop off and pick up the unit, even though we had been given this permission verbally and had advised the local franchise owner and national office of this. However, apparently for liability reasons, the local owner refused to deliver the unit until he had something in writing from the HOA (actually the driver who was scheduled to do the drop-off told us this - we never heard from the owner himself).

When contacted about this problem at the national office on the day of the move (at the very time we had been advised electronically and by phone message that the drop-off was supposed to be taking place), PODS (national office) advised us that they were unaware of any local requirements of this nature. When asked to check into it further and get back to us so we could resolve the matter, they said they would do so immediately. Thereafter, they didn't even bother to call us back - leaving us totally clueless and in the dark about what was going on and what to expect next.

Finally, after a delay in hearing from PODS, we called our HOA person she helped us out (it was Good Friday and she was not in her office) and we were thereafter able to get the authorization letter to the local franchise owner. Without the HOA's help(which would have been readily available the day before when we had attempted to get the local franchise number to contact them to make sure everything was on track), the POD would not have been delivered at all. As it ended up, the POD was finally delivered three hours late - screwing up the rest of the day's plans and resolving a very uncertain and stressful situation. (We resolved it - PODS had nothing to do with the resolution and remained unhelpful in all of this!)

The entire situation above in Las Vegas could have been easily resolved, in advance, if we would have only been given the local franchise owner’s number. (Also, so you know, I had called PODS national office the day before to attempt to get the local number to make sure there would be no problems, but they would not give it to me. In that same conversation, I was also assured that everything was on-track and on-schedule for an on-time delivery the next morning.) I could go on about the Hawaii experience also, but needless to say, it was very similar to the frustrations we had on the Las Vegas side. Again, and without compare, this is the worst moving experience we've ever had -thanks 100% to PODS. As such, we hope others pay heed as they consider what to do when considering their next move.

Based on our experience, it is our belief that without better coordination and communications by PODS (at both the national office and local franchise offices levels), you will very likely experience an undeserving amount of stress that you could otherwise avoid by using a reputable and experienced moving company. Given what we went through with PODS, we would highly recommend that you look elsewhere. Unfortunately, we found the PODS process to be unreliable and not user-friendly. Our expectations for them were very high based on the hype and advertisements - but the reality was that they failed to deliver on the communications end and to meet our needs.

However, two years later when we opened up the unit, it had sever smoke damage due to industrial smoke from trucks or the equivalent, heat damage to items and property near the top of the unit, and had clear signs of water damage to the unit that was not there when we started the contract. Also, many items even though protected had just been banged up severely beyond normal storage and transportation. Personal insurance does not cover for industrial smoke or transportation damage only fire and accidental or theft. They see those issues as fault with carriers and service providers. Nonetheless, we sent them pictures of the severe damage to our PODS outside unit which clearly shows they mishandled the unit.

There were holes on the outside of the unit that broke and cracked the inside wood walls. Structural beams were jarred out of place. The roof had water soiled depressions over 3 feet in size and the spring system on the roof was crushed and bent. The rivets that secure the insulation around the top of the unit were popped out, broken or missing. They are not forthcoming about what happened to the unit as well as where it was really stored.

We had black soot like material coating everything that seeped under protective plastic on the furniture, wood furniture had signs of top fading where exposed and heat damage to legs, tape virtually melted and cracked on top boxes and articles, candles distorted and twisted like oak trees and the dents and scratches to the furniture even though protected by cloths were out of the normal. We sent them photos, had insurance adjusters come out and look and sent the reports.

The conclusion of all investigation is that they did not store the unit as promised in their contract with us and are now standing behind indemnity clauses to say they are not responsible when clearly they do not handle people’s property in the manner and care in which they advertise and promise. They never bothered to come over and look at the damage why the unit was with us for over a month and during our complaint. Customer service did not seem interested in solving the issue. They did not return calls the first or second time and had to be contacted several times before any response.

Finally a month later, they just asked for some photos. In the end, all they had to say was they are not responsible and deny any claim that we have and have offered no reasonable relief to help cover the cost of repairing or even cleaning our property. We are very disappointed. They took $187.00 a month for two years and we were stuck with damaged property due to their negligence and ability to properly store our valuables the way they said they would. Very dishonest, irresponsible, and unwilling to help or show they even care. Renters and movers beware!

She told me that I would be getting a notice in the mail for an auction. She said to ignore the notice as long as she received the $500. I called Jane M. a week later and told her that I will be paying her in full $813.72 on February 12. When she got payment I would like my belongings delivered. Left message. I have witness to this. No return calls. Left my name and number, what time I called. I have phone bill with details when I did call. I got another statement in the mail, more money and fees good until January 31, 2010.

I get a phone call from Jane M. on January 25, 2010 at 2:20. She left me a message stating my things had been auctioned off on January 19, 2010. We had an agreement. She did not phone me, contact me or mail me out anything else after she cashed my check from my bank on January 4, 2010. January 4, 2010, I received money from you ($500). On January 19, 2010, stuff was auctioned off. No notice given and agreement was broken. There was over $150,000 worth of my belongings in them storage units. My daughter is throwing up and crying. I can’t sleep and am about to have a nervous break down. This issue must be taken care of a.s.a.p. I have written the Consumer Affairs, the BBB, and the government. I have an attorney that will be taking the case. I do plan on going to the media with all of this also in the next 2 weeks if I do not hear from you. I want my belongings back. This caused more than $150,000. I’m suing for other damages as well as personal.

When I was behind in December 09 I was making calls left and right to Jane M. in order for her not to auction my stuff off. I had given them $250.00 on December 1, 2009, making a balance of $813.72. The end of the month (27-31) I had called her back and made arrangement to pay her another $500 so she would not auction my stuff. I mailed a cheque out that was cashed from my account on January 4, 2010.

I had phoned her a week after saying that I would be paying her in full on Feb. 12/10. I would want my stuff delivered then. I left a message and my number for her to call me back. She didn’t. I phoned her back again leaving the same message. I then got a bill in the mail again with another month added to that bring it until the end of January an owing balance. It also showed the payment I made with the incorrect date on when they cashed my cheque. I got a call from her today on my cell (the number she has) saying she could not get a hold of me and that all my stuff was auctioned off. Gone. It was auctioned on Jan. 19/10. So I had made arrangements with her not to sell my stuff. They cashed my cheque on Jan. 4/10 and sold everything Jan. 19/10. I didn’t receive any notices after the fact I gave them the $500.00 not to auction my stuff off.

I had over $150,000 worth of my stuff in these PODS. I had a deal made with her over the phone and sent her the money. She said she couldn’t contact me. Yet she called me today at 2:20 pm to inform me my stuff was sold. I told her I left her other message this month and didn’t receive a call back. She said she never got it. But they got my cheque and sold my stuff after she said they would not. My daughter’s everything is in the storage. She has nothing but a suitcase. Me also. There are things in there that cannot be replaced by money. I owed a balance of $800. They didn’t contact me after I gave them the money. Just sent me another bill. I can’t even sleep right now. My daughter has been throwing up and crying as she was waiting in 2 weeks to get all her stuff. I need some major help. I just rented a new house for me and my daughter and have nothing. I'm a single mother.

We called PODS asking their advice and they couldn't give us any. We asked if they could send someone to look and give us advice but they couldn't. We found out later that they could have driven the cradle for the container up the driveway. The truck didn't have to go up there. This driver should have dropped it where we wanted in the first place. PODS just told us they couldn't do anything but to call them if we got it clear and they'd pick it up. PODS doesn't care that it's stuck with no way out short of a crane lifting it over the house. They just want their $200 a month rental while it sits in my yard. We asked what it would cost if it could never be recovered and we had to pay for the container. They said they couldn't get an answer for that but to call them if we get it cleared. They won't even let us pay for it. I guess we're supposed to pay rental forever on an empty container. I don't know what insurance is for but I guess unless we destroy the container, insurance doesn't kick in.

This PODS has been in our backyard for over a month now and all PODS can do is charge us monthly rental. We don't know what to do anymore or who to talk to. We can't afford to rent a crane to lift it over the house. We feel if the driver didn't convince us to drop it behind the house, it would be gone already. I believe we were convinced to drop it in back so the driver could save time and head out. He seemed to be in a hurry. I'm letting everyone I know how poor the customer service is. They just want their rental money and won't help us figure a way to get it out. We retired from the Navy and finally were in a position to buy a house. Our first home has turned into a stress filled, PODS-filled nightmare. This sure would make a strange filler for our newspaper: “PODS trapped in retired Vets backyard forever" or "Never ending rental payment for empty container."

Upon arranging for moving services, the PODS representative specifically asked me what time I would like for the POD to be delivered. I told him 7am and he confirmed that the POD would be sitting in front of our apartment at 7am. Either your company representatives need to go through training, or they lie simply to get a customer. On August 7th, when I called to find out why our POD was not there, I was informed that delivery times could not be guaranteed and that it would be delivered between 11:45am and 2:45pm. I was furious to say the least. We had people standing at our apartment at 7:00am to help us move. In order to express my frustration, I was transferred to Platinum Services where I waited on hold for more than 30 minutes. I spoke to a man named ** at extension **. He assured me that my initial call to PODS would be reviewed to determine whether the representative did actually tell me 7am. As expected, no one ever called to let me know the results of reviewing the call.

Our apartment had to be cleared out on August 7th. Not only was the POD not there at 7am, it wasn't delivered until 2:50pm (5 minutes late). That set us back 8 hours and made the moving process quite stressful. On September 2nd, I received a PODS email stating that our POD was scheduled to be delivered to our new address on September 3rd between 2pm and 5pm. At 5:20pm when it still had not arrived, I called the customer service number only to find out that our POD actually wouldn't be delivered until September 4th and they had no idea what time. The excuse was that they were short-staffed and one of the trucks had been involved in an accident. I realize that there were unforeseen circumstances. However, that does not excuse the fact that no one called to inform us.

PODS' end of the deal was to have the POD here on September 3rd. I wouldn't have scheduled it for that day had it not been imperative that it be here. Because all of our furniture and mattresses were stored in our POD, my husband and I were made to sleep on the floor of our new apartment. As you can imagine, we were both very annoyed by that. It was 4:30pm the next day before our POD was delivered. PODS should have had their employees working overtime that day to get the jobs done. When you assure people that their POD will be delivered on a certain day, you should do everything you possibly can to get it there. That is how a competent business is run.

When I asked about the results of the supposedly reviewed phone call, the woman told me, with a nonchalant attitude, that there would be no compensation. She didn't even bother to give me an explanation. I would like to hear the phone call myself. I don't believe it was ever reviewed. It seems to have been a form of temporary placation in the hopes that I would forget about it. My husband and I have encountered a great deal of problems in our moving process due to the incompetence of PODS. Considering how much we paid for these services, I am completely unsatisfied and unimpressed. PODS refuses to acknowledge their own mistakes, and substitutes excuses thinking it will appease the customers. The impression I get from PODS is that you do not care about the needs of the customer. I do expect an apology from PODS in the form of some monetary reimbursement for the inconvenience and aggravation afforded us. Otherwise, I will not even consider PODS for future moves.

After mailing the letter, I received a call from a woman at the PODS headquarters saying that she would be looking into my concerns. Funny, since I addressed it to the CEO. I can understand that he is a very busy man, but I addressed it to him to make him aware of the issues within his company. I doubt I am the only unhappy customer. She called me again about a week and a half later to inform me that she had not forgotten about me, but that she was still in the process of retrieving information. Another week went by and she called me again, profusely apologizing for the miscommunication about the delivery time of the empty POD to our old address. After some argumentation, she finally admitted that the recording of that initial call could not be found. I'm sure it couldn't if it wasn't ever recorded. She also informed me of an accident that one of the trucks had been involved in, which caused the delay of our POD being delivered. I promptly told her that I was already aware of that information seeing as I mentioned it in my letter.

Still not admitting fault to any of the issues they caused my husband and me, she offered a monetary compensation in the amount of $75 (4.5% of what we had paid). I was furious and said I couldn't believe that was the best they could do. She apologized yet again. I got sick of her pathetic apologies. It was obvious that she didn't care. They were just words falling indifferently from her lips. I was just another problem that needed to be resolved. She asked if I wanted the $75 compensation. I responded by saying, "Well, I guess I don't have a choice if that is all you are willing to do." My credit card was credited the $75. This review is to warn prospective PODS customers about the customer service that they will likely receive and the types of problems they might encounter if they go with PODS. Buyer beware!

After many, many phone calls and having spoken with several individuals over a 2-month period, I received a call back from "Cleo" stating that there is no policy in place for refunds of any kind and that she would not be refunding any of my monies. I simply asked for reimbursement of only one PODS rental. She continued her refusal. I do not think my request was unreasonable nor will I ever deal with PODS again and will instruct my friends and family to not deal with them, either.

We originally scheduled the return of the PODS within the 30-day period included in the quote. Due to a change in circumstance, we called to move the delivery back one week. No one said a word about incurring another $500 in charges due to the change in schedule. Sure enough, my credit card got hit with the $500, even though I returned the PODS within 5 days of the end of the original quote contract. When I called to complain, no proration was offered as well as no compromise. The entire $500 was left on my card without authorization, because they claimed it was "made clear in their contract," which I never received either.

After we unloaded the POD at the new location, we then had it picked up. On that occasion, the driver bashed the POD into our rainspout and tore a hole in it. I reported it to the customer service that same day. There's no response from the manager. When I asked to see the POD, I was lied to about its location. I immediately drove there to see and photograph it before it could be rented to someone else. The manager told me it was somewhere else but was not helpful about the address and directions.

Nevertheless, I found their other location and I tracked down the POD the next day. I took photos of a damaged corner of the POD from the rainspout and scratches on the POD corresponding to the shutter's bolt. There is also an indentation in the POD sign that is an exact impression of the louvers on the damaged shutter. There are other scrapes, dents, and other damage on the POD surface, which yield evidence of a pattern of abuse.

The customer service people couldn't be any nicer. However, they seem powerless to do anything. The local manager acts like I am making this up in order to scam them. It's not like it would cost them a lot of money to make things right and protect their reputation. But apparently, they don't care about their reputation. Their attitude seems to be "The customer is always wrong." I read "online" that this has been happening to a lot of people. I'd like to see this company exposed!

All I ever asked of them is to listen to the recorded phone call I had placed when I ordered the first unit. I gave them the date, time, and name of person I spoke to. I made several calls and spent hours on hold and talking with associates. When all of my questions were waiting to be answered, I couldn't get a phone call or email. Now with my complaint, I get emails on a regular basis.

Regardless, even with no real loss of money to us, using PODS has been an exercise in frustration. They were late with their shipment, and it took over a week and a half for them to do the move! It only took me a day to do that move with Budget. I understand they have an economy of scale to work with, and they did tell me that it was going to take 6 days. But those idiots got delayed before the weekend, and the 5 days ended up turning into 9.

They never call you back, almost never. They never call you to let you know that your container arrived. They never call you back to address complaints. They will hold you hostage. It's the weirdest customer service I've ever had to endure. Most companies will bend over backwards to keep their customer base. They need to, because you can easily go somewhere else. But with PODS, they hold your stuff in storage. And if you don't pay, or succumb to their flakey ways, they reserve the right to hold your stuff until you meet their demands. It's almost ungodly how terrible their customer service is. Case in point, I noticed that they charged me for insurance, when I specifically told them I did not want it. I said to take it off, and that I would like for them to confirm that they have taken it off.

The PODS risk management team was supposed to call me back, and they never did. Their Platinum Service department was supposed to have called me back 3 times to address previous complaints, and they never did. I don't understand this company. It's such a pain in the ** to get access to your stuff. You need to call it in a day before you need access. It's almost not worth the headache. If you have important stuff, I wouldn't leave it in the PODS container. Bottom line, don't use PODS. I've moved around many times in my life, and have always use U-Haul, Budget, and PODS was by far the worst. Consequences: terrible customer service, and overcharge for insurance in the tune of $50.

I called on Thursday, July 30 at 2:17pm and spoke with an associate and she stated the POD was in the Boise, ID terminal and was scheduled for delivery on Friday, July 31, which had been scheduled that day for weeks and to call back after 7pm that evening to get a delivery window. My family and I went to the grocery store to purchase groceries and Cleo called at 5:23pm to tell me the POD was on a service delay and would not arrive until Tuesday, August 4, sorry about that but here is $320 for your inconvenience. I called that night and left a message for Cleo to return our call as this was not sufficient compensation.

My husband and I called 5 times on Friday, asking each time to speak with a supervisor and we were denied access to a supervisor and told we needed to speak with Cleo before we could speak to a supervisor. We are still waiting for Cleo to call us back. We called a 6th time on Friday asking to speak with Cleo because we needed to find out if we would be reimbursed for our hotel stay. I spoke with Ruben **, floor supervisor and he had no idea how to help me. My husband has lost 4 work days, all of the food gone to waste, eating out in restaurants etc., which is not financially feasible in this economy especially with an out of state move and 2 young children.

I finally got to someone named Efren ** on Monday. He asked for emails for expenses and he would present them to the director that day and call back. He called me the next day and left a message and said all was in the "notes" and anyone could decipher them. Nowhere to be found. I eventually got back to him and he said the $320 would be reimbursed, and another $326. I have never seen that amount put back on my card. He is conveniently on vacation for 1 week. After 2 extensive calls yesterday speaking with Ba, and Carmen, miraculously Cleo called back, said she reviewed my emails and my phone calls and I have to still talk to Efren.

Listen up everyone, never use PODS! The wait times on hold with their customer service range from 8 min to 38 minutes. I have totaled my times on hold and on the phone with reps as nearly 6 hours! Customer service is dead and buried with them. Make sure if you have ongoing problems, report PODS to the Better Business Bureau. Also remember, all of your telephone calls are recorded, so have them pull the emails and recordings for you proof. Go with someone else. Hours and hours on the phone with too many to list people who work for PODS. Still no agreement on a compensation package and only $320 has been reimbursed.

Well, I get an email today, which stated that my account is in the collections department of PODS because of this "final delivery charge." I feel that Lisa, "some resolution person," was no help. She gave me a number (incident number) that will take five days to listen to the taped phone call. It's totally unacceptable service. I was transferred 4 times on the phone, and I got four different answers that contradicted each other! I was lied to by a PODS employee! I'm very scared of this whole situation.

Now, when I called to order the 'pod', they were most helpful and I thought it was just so convenient and perfect for my situation. I explained my situation and said "Now, if I move to Indianapolis you can move it there right?" he said "Absolutely, it would just cost more due to mileage." which I expected -- just like a moving van right? I ordered the 'pod' a few days before they delivered it and they were able to pick it up and deliver it in a timely and efficient manner without a lot of notice. The cost for them to deliver and pick up was very reasonable, and the rent was just slightly what it would be at other rental facilities, which I assumed was due to the ease of PODS use.

So they picked it up and put it in storage at their facility in Carol Stream, IL, right outside Chicago. Three weeks later, I started a job, I landed in Indianapolis. As soon as I was able (I had been staying with family), I found an apartment and promptly called them to deliver my 'pod'. They told me that they, the people who say right on their website "We move it across town or across the country." were a different franchise in Carol Stream, then in Indianapolis (which is only approximately 200 miles apart) and they would have to go through a third party to move it. This would cost me $1,100, $1,100 to move 200 miles? a third party? To move a 'pod' that they themselves advertise they can move across the country?

Naturally, I was a bit taken aback as I had expected to pay maybe half of that. Not to mention, that they said they need like 14 days notice plus 5 days for delivery. Which is ironic, considering it took them about 2 days to get me an empty 'pod' and now that my stuff was in one and I was paying rent to them to hold it, suddenly they needed all this time?

After I spoke with the first person who quoted me, I was in shock and told them I'd have to figure out another plan. I then thought it over and called them back to tell them how unhappy I was about it. They transferred me to "Platinum Services" which was a joke and got me no where. Then they actually had a person call me later that day to ask how my experience with PODS was. I explained everything, I was unhappy about and they said "I will forward this on to Platinum Services and we will review the initial phone call to see if you were perhaps misled and someone will call you back today." No one has called and it's been 5 days. My stuff is in their 'pod' and I have yet to figure out how I'm going to have time (after starting a new job) to go get it when it was something I never planned to have to do.

I am very unhappy and feel that I was completely blindsided. I feel that they are completely misleading on their website and with the whole operation. People need to be made aware of this. It is a complete rip-off!

From that point on, the entire nightmare began. There are two people in PODS "Flex-Move" Logistics department that seemed to handle these long range moves – Mario and Karen. They were the only two I could speak to. The problem with this entire situation is the fact that I was told my container would be at my destination warehouse in New York within 5 days, with 8 days being the absolute longest it would take.

My container was picked up on April 10th and I didn't see my belongings until May 12th. I was told by Mario and Karen (and Denise, Russell, Jeff, Judy, Shawn, Annette, Ba, Gary, and John of PODS Platinum Services) that because I got such a "low rate" that PODS would ship my container to its destination "at PODS convenience". A household move at PODS convenience when they bill you monthly? It didn't even make sense but they all seemed to have the same answer when all else failed. According to my notes, I made a total of 17 phone calls to PODS with an average on-hold time of 18 minutes. It ranged from 5 minutes to at one point 23 minutes on hold.

At one point, I was told by Karen that my container had finally left the warehouse in Colorado only to find out at my next call that the container still had not been moved. I asked who was hauling the container east and was repeatedly told I did not need that information, that they didn't know who had the container or that they wouldn't know who the carrier for the container was until a driver actually picked it up. That was very disconcerting as it was like telling me that once my household goods left the PODS warehouse in Aurora, Colorado that they wouldn't know who had them or when they would actually arrive (or if they would arrive) at destination.

When you phone PODS, the message is that all calls are recorded. I do not understand then, if that is the case, why management is not listening to these calls and doing something about the many, many, complaints. Since my container was delivered so late, I had to pay for another month now called "rent". Now, I am waiting for the refund of my "refundable deposit". I wonder how long that will take or if I will even get it. Due to my experience, I would never, ever recommend this company to anyone. I wish I had found this website before I went with them. Terrible experience!

When the POD was picked up on April 9, 2009, Jeff ** from the Riverside office told us that the dolly and blankets looked like they had been used and we would only get $43 credit. This is really a scam. Deliver when the customer is not home, leave no invoice, charge for items not ordered, refuse to take the items and stop charging, promise to reimburse and then don't. I'm angry about this. The pick up driver even drove over my lawn denting the lawn and broke a sprinkler. Our original contract says $160. How can they change that?

I carefully budgeted this in. I got the first POD on 2/27/09, filled it up, then went to schedule pick up of #1 and delivery of #2. This was when I find out that this company has the worst communication system ever. They blocked my online account from scheduling, claiming that I owed another $26.92 and then would not read me the invoice or tell me what for. Finally, I learn that I allegedly have "moving supplies" from PODS. I don't. I have my own dolly given to me by my nephew and I have blankets. I never got any moving supplies. I asked for a lock. Nonetheless, PODS charged me and would not budge until I paid it.

Promised phone calls never came. It took me several more phone calls. Then finally, because I was on a time schedule, I paid the $26.92 and they let me schedule the pick up and delivery. POD #2 came. It was in bad shape. Driver said, "No worry, no one cares." He took the first POD and left the 2nd one. I asked him if I was to sign his box again and he said no. I asked him if he was going to have my credit card charged. He said not to worry about it.

I should have worried. I got charged $15 late fee and was transferred to no less than three different people, all of whom promised to remove the $15 late fee. They had my credit card info. They just didn't charge the card. Finally, I think I have everything paid. I, who am still unemployed and due to start my new job on 4/6/09, have paid almost $900 for delivery, pick up and storage with these two PODS. All of this was in under six weeks time. Then, I called PODS to schedule the delivery to my new home in Sacramento. I was told it is a "different franchise" and this is "a problem". I was also told that the CEO met with everyone and they were told the policy would be to honor the $59 redelivery fee within 100 miles and it would include the $2.00 a mile over the 30-mile radius.

I was told I would be elevated and listed in a book for the question of whether I can move from Stockton to Sacramento will get resolved. Again, promised phone calls never come. I called again. This time I was told "Stockton has issued their decision" ... It makes them sound very, very powerful. I was told that to simply drive my PODS an extra 15.5 miles, I have to pay $6.00 an hour each way for 50 miles for each POD. Essentially this means that in addition to the nearly $900 I have already paid and the extremely unprofessional, arrogant treatment I have experienced, this company wanted me to pay $1200 for a man to drive down the freeway an additional 15.5 miles.

I was transferred to three different people and get lectured as though I am an ignorant child. It seems that I simply do not understand. I understand perfectly. This is the biggest bait and switch operation. I have been unemployed. I cannot pay another $1200. I don't think I can get my stuff now. I am losing my baby's pictures and her baby mementos and my family mementos. This company has shown no caring. I am not ignorant or unintelligent. I know a scam when I see one. This is a scam.

I have called two television stations both locally and in Florida and I have contacted my attorney. He says I have grounds for litigation. I have lost so much in the past year and a half. This is the ultimate scam and the last straw. I just lost everything important to me and my baby. We don't have much and we value the little that we do have. I was to receive a resolution phone call from Mark ** who claims to be a corporate higher up. I asked to speak to the CEO and got him. He did not call back. They gave me a phone extension, but the customer service people refuse to transfer me and insist that I tell them every detail of why I am calling. Then it all starts over again - the condescending attitude, the laughter in the background with their coworkers, the lecturing me, the empty promises and arrogance with which they assure me that they are correct.

I should pay another $1200 for a move I am essentially doing myself; I should pay for moving supplies I never ordered or received ... and their franchise conflicts are my problem. I have posted on every website I can find. I have called the BBB. All I want is my belongings back and I want compensation. What they advertise is nowhere close to what they deliver. What is delivered is a nightmare. Someone saw dollar signs. They want me to pay $300 for a man to drive an extra 15.5 miles down a highway with an empty POD and they want me to pay that twice.

I called in to customer service and filed a claim immediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak. After the POD was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered - how convenient! In a phone call, they stated that the driver denied lifting up the roof, and they continue to adamantly deny any damage to the POD at all.

So, the water damage was described as my fault. Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move. PS: I am not alone in this ordeal. There are other consumers who experienced similar problems in using PODS. Consequences: losses incurred of over twenty thousand dollars in damage which include clothing, two new beds and other furniture, collectible items such as comic books, baseball cards, Beanie Babies and various children’s toys.

We called on December 18, 2008 to schedule our Pod delivery. We were told that because of the holidays they were going to be behind and that the five-day quote that they gave us would not be honored. Over the course of the next week, our delivery date changed three times, From Jan 2nd to Dec 31st, back to Jan 2nd. Each time it changed, we called to plead our case. The only response we received from Pods was, "Sorry ma'am, there is nothing we can do." I was finally given a delivery date of January 1, 2009. I was angry but paid the rest of the money we owed, $1,217.00, just to get our furniture delivered.

I have spent hours on the phone with this company pleading for someone to do something for me. I rented a house and I can't even live in it. I have three children and we are living at my sister's home sleeping on the floor just waiting to get our furniture. I have spoken to at least 7 people who haven't done anything to correct their errors. Then today, the day after Christmas, my hubby gets an e-mail stating since we didn't sign an online contract that our POD has been rescheduled for January 8th, 2009. That is 21 days after the initial phone call. I was quoted five days. I got on the phone and, after speaking to three people this morning, I was finally able to get in touch with a manager. He said he understood my concern and would see what he could do. He called me later today and said he would pull a driver off his vacation to bring our pod to Florida but it still won't be here until January first, which is fourteen days not the five they promised.

I can't believe a company as large as Pods doesn't have enough drivers. Furthermore, I paid almost $1,900.00 for a service that has been lacking in any type of human compassion or commitment to their service. I threatened to call a news station today, 8 on Your Side, and told them I was planning on starting a letter campaign to try to get some help. It was then that I finally got some, not much, understanding. I will never use this company again and would not recommend them to anyone ever. I wish I would of seen this website back in November. I feel like this company thinks they can do whatever they want because they have your belongings. I just want someone to explain to me why a company as big as Pods is allowed to get away with this kind of stuff. We can't wait to see what condition our furniture is in once Pods decides to deliver it, or how long it takes for them to pick up the Pod once we're done with it.

The initial move went reasonably smooth, however I was somewhat curious as to why the container went to a different state (Ohio) for initial storage, but thought nothing more of it because I figured that was just a facility they needed it stored at initially. The problems began to occur about 2 weeks ago when I went to request delivery of the container to unload. The rep said that it was a different franchise where I needed delivery, and he transferred me to a platinum agent. I explained to this individual my situation, to which he said he would pass the information to someone to see if something could be done. (During the ensuing days I was also concerned as I am approaching my rent due date for another month of storage).

After 2 days I had yet to hear back from anyone at PODS, so I called them back. I then spoke to platinum agent Adam. He said he would have his manager call me in 24-48 hrs to see if the situation could be resolved. Another 2 days goes by, I don't hear back from anyone so I call them back again and talk to platinum agent Kay. She offers me 2 suggestions: go to Ohio to get my stuff, or pay an additional $1100 to have the POD moved between franchises (about 90 miles). Both of which I said were unacceptable! She said she would forward my information to her manager and have followup.

2 additional days go by and NO RESPONSE again, so I call again and talk to another platinum agent Mary Rose..This time I asked to speak with her manager, to which she was reluctant to do but gave me his name and said she would send him an email with my contact information to follow up...I DON'T EXPECT DIFFERENT RESULTS for follow up! Now I am at my monthly renewal date, because PODS cannot follow up appropriately and make a bad situation right! I just want my belongings delivered to me as explained and advertised...No one ever explained the interworkings of PODS franchises, nor did I have control of my items being sent to a different state for storage!! There is no concern on their part for my problem, and a TOTAL lack of customer service priority in their system!

The Pack and Load movers came to unload our POD after it was dropped off in front of our new home. When I took the lock off the POD and opened the POD, we all saw that my furniture had either been destroyed or badly damaged. The movers told me this was the worse POD they had ever seen with regards to damage and they called their head office while I took pictures.

They unloaded everything and I filed a claim with PODS to try to get money to fix what could be fixed and get some compensation for everything that was destroyed. The insurer for PODS noted that indeed there had been damage done. The insurer concluded that damages to your personal property were caused by shifting of the contents inside the container, which is not a covered peril under the policy.

I had the only insurance policy that PODS offered and now they are telling me that yes the POD was possibly dropped etc. but they are not liable? It has been 3 months since the incident and a representative from Pack and Load contacted me and left a message on my voice mail that PODS asked him to call me. I phoned him back and told him the situation. His response was that my situation is not that uncommon and that he would get back in contact with PODS to resolve the situation... This hasn't happened because I've never heard from PODS.

Now, we contacted PODS to have our container delivered and they told us it is going to cost $6000+. THIS IS OUTRAGEOUS! THEY ARE HOLDING OUR BELONGINGS FOR RANSOM. I would advise anyone considering using PODS. DON'T DO IT. FIND OTHER OPTIONS. THESE PEOPLE DON'T CARE.

On the day they said they would pick it up, despite the fact that there were three people at home, said they couldn't get to the pod because a truck was parked in front of it. They told me they would get to it when their busy schedule would permit. Waited. No pick up. Wrote them emails, no response. Not that big an issue with me, yet began to notice withdrawals from my credit card. Two additional payments debited from my account of $169.00 a piece...a rental charge for the pod remaining at my house! When I discovered this, called them. They blamed me for not being able to pick up the item because of the truck. I said come pick up the item and just now got another charge of $58 to pick up the pods! A RACKET!

So, have had to cancel my only credit card to prevent them from taking any more money from my account. AND all of this despite numerous computer generated emails from them informing me that I had neglected to have been asked to sign their contract when their man came to deliver the POD. So, they don't even have a legitimate contract signed by me. The man was so unpleasent on the phone and so unwilling to be fair.

Has ended costing me over twice the amount agreed upon. Have had to apply for a new credit card.

I am out my reservation fee for my movers. And I have wasted my time off from work and have nothing to move into my house. I will be in an empty house with my child that has a serious medical condition with no furniture.

Now it is the end of the day for the pick up of our packed POD, which by the way we were just told a week ago had to be picked up seven days before it's delivery to our new house that is only 10 hours away. Therefore we've been without our things now for days because it had to be packed for this early pick up but they never picked up because some brilliant person entered it as 2009 in their system.

We've called 6 times today and they kept telling us that they were on the way then at 9 pm they quickly sent out an email that stated we were being picked up tomorrow. Now they say that they are unable to deliver it to our new house until a day later than scheduled which means the movers will now keep our money since there will be nothing to move, our disabled child will be sleeping on a hard, and who knows how clean floor and we lose another day in our move. They have offered nothing to make up for this and still insist that they have to use seven days to get the POD 10 hours down the road.

They picked it up on Tuesday and tore it through my yard tearing it up on the way out. We were just happy to have it gone so we were going to let it go until we saw a $260 charge on our account for the extra days we kept it (remember, they didn't show up). I've been told they will refund the money so we'll see. This whole ordeal has involved countless hours on the phone as well. Long story short I would advise anyone to think twice about using this company.

Damaged lawn

The company responds:

On 7/30/08 Vance contacted PODS Enterprises, Inc. and advised his credit card on file was charged for the 7/27/08 monthly recurring rental fee although the empty PODS brand container was returned back on 7/29/08. Unfortunately a system error occurred and the account was inadvertently charged. Upon notification the credit was processed; on 8/4/08 credit in the amount of $211.54 (monthly recurring rental fee) was applied to the credit card on file (which can take up to 72 business hours to post). On 8/8/08 Vance requested an additional credit in the amount of $47.78 for the 7/27/08 monthly recurring fee for the Content Protection coverage. On 8/12/08 the additional credit in the amount of $47.78 was applied to the credit card on file, total credit issued in the amount of $259.32. Vance was advised and accepted the credit, thus resolving the matter at hand.

Made my husband ill emptying POD plus the huge cost of two storgae costs and stress by these people ignoring us . WHAT A RIP OFF !!!!!!!

The company responds:

On 7/708 Suzanne contacted PODS Enterprises, Inc. and advised the PODS brand container, delivered on 6/23/08, was too small to accommodate her needs. Rather than renting a second container, Suzanne chose to have the container redelivered to a self-storage warehouse to unload and store her contents. On 7/10/08 the empty container was returned to PODS Enterprises, Inc. On 7/11/08 Suzanne requested credit for the monthly recurring rental fee for July 2008. Billing is invoiced on a recurring monthly basis, however, as a courtesy PODS Enterprises, Inc. offered and subsequently accepted by Suzanne, a half month proration credit in the amount of $75.00 for the month of July, 2008. On 7/28/08, credit was applied to Suzannes credit card on file. This matter is considered to be resolved satisfactorily.

Well maybe it will happen when they deliver the pod or what ever..So at this point, I am thinking, ok I could use these guys!

Then as usual, I start doing some research, other boards and I end up here. And to be honest, after what I have read here, I would not use these guys. My experience has shown that if you see consistent problems with a company, one's where it isn't just people ******** about the same thing, but everyone complaining about almost the same thing. ie..bad customer service, inconsistent communication regarding pricing, difficulty in contacting anyone that can actually make a decision when it comes to help a client resolve any issue.

These are all bad signs for a company! These type of complaints are not just random people complaining because they have nothing else to do, it is people who get sick and tired of companies taking advantage of people and Bully them because they have their Credit Card and know that most people won't make a complaint!

This is just my 2 cents, at first I was looking forward to using them, now, it looks like it'll just be me and some friends and a couple cases of beer! This way I know my friends won't be stealing my credit card when I am not looking!

Thanks to everyone who posted, it was a real help for me!

I have used many mins on my cell phone, I have wasted valuable time needed to study and do school and work projects. I have lost almost 600.00 in rent and fake charges. My oak table big scratch, brand new freezed big scratch, and bed were all damaged. Ironicly I was going to file a small claims case today but since I was stuck again on the phone today for over a half hour I was unable to go and get the paperwork. I have called a local place that does the same thing with storage and they are half the price for delivery and storage and have people who speak english on the phone.

$815.00 to repair the damage.

I now have damaged concrete

I was then passed on to a resolutions person Michael who told me that was not company policy and I had to use a credit card. He was not at all sympathetic to my situation. When I asked for the name and address of the CEO he refused to give me that information. He said he would escalate my complaint and someone would get back to me in 24-48 hours. I told him that I needed the POD in that period of time! I also insisted that should PODS not honor the word of their sales representative, and insist on my paying by credit card, that I should get some dispensation for my time and trouble, and that of my husbands staff. He said that was unlikely.

I further told Michael that this was NOT cutomer service. After having just read other complaints about the company, I suspect its all about getting their hands on the credit card information so they can bill for services not rendered. I'm so glad there was a place to find other customer complaints so that I could have a point of reference with regards to this company's tactics.

Needless to say, I didn't agree with some issues on the contract, but HAD to sign it in order to get my furniture back. The PODS were delivered to my new house and I was shocked at how damaged my items were. We packed them exactly as it said and left no room for the items to move. However, almost every piece of furniture I owned was damaged in one way or another. A tv and 2 lamps were completely broke and all the dressers, beds, dining room table, etc. had huge gashes, scratches, dents. Some of these items were antiques and irreplacable. I call PODS regarding this and they simply stated that I must not have packed them correctly. Whatever!

Then, a month after the move, I noticed a huge charge on my credit card. When I called to find out about it, they said I was being charged for an extra month because I had the PODS a couple days extra. I was under the impression that I would be billed from the day they gave me the PODS, until the day they picked them up. NOT THE CASE!! They will not prorate and you will be billed for an entire month, whether you have the PODS or not. I tried to discuss this matter with them, but they would not return my calls. Therefore, I turned this over to my credit card company. They did an investigation and found my complaint valid, so they refunded the money to me.

As far as I was concerned, the matter was over. Wrong again!! Almost 1 year later, I get a phone call from a collection agency stating I have an outstanding balance with PODS!! I was furious!! I had not heard one word about this from PODS - no email, phone calls, letters - NOTHING!! The collection agency told me I would have to take it up with PODS. What a joke. I started calling them again, and just kept getting transferred to different departments. I finally discussed this matter with a supervisor, who informed me that I just need to pay it. As I stated before, I paid all that I owed. They were charging me for 3 weeks AFTER they had already taken the PODS back from me. I explained to them that I wasn't aware of the no pro rating policy and they said it was in the contract. This was the contract that I received 1 month AFTER they took all my household furnishings into their possesion.

Needless to say, I have gotten nowhere with them and they insist I pay the extra $300. The last time we spoke, they suggested I contact Kathy in their Legal Department. I have called her every day for 2 weeks and have yet to speak with her. I have left a message everytime I called, and she will not call me back. I tried calling Katie - the supervisor who referred me to the Legal Dept., and now she won't return my calls either. Even the collection agency that THEY hired told me that PODS is very unorganized and nobody knows what is going on when there is a problem.

PODS Responds:

Firstly, the idea of PODS is the flexibility. How were they to know how long and when I would use the Warehouse. Secon, I think I gave plenty of notice going forward to not have to pay for the warehouse storage. Third. I keep emailing asking for a more detailed understanding of this policy and no one has returned an answer. In addition to all that there is a 2nd and 3rd month discount for rental that I haven't been given. The price for Warehouse Storage with a 16' POD is $189.00 plus tax a month. The Onsite price for the 16' POD is $169.00 plus tax. I have the POD for nearly three months and informed PODS of the change at the end of the first month. According to their website there are discounts for nd and third months of $25 and $20, respectively.

PODS is trying to take advantage of the fact that my property is already in the POD and that it would be an inconvenience for me to make other arrangements.

PODS Responds:

In the above referenced complaint the customer Maureen stated that during the initial order she requested for the contents of the container to be stored in our warehouse however, while packing the container she decided to change her order to on site storage. Maureen states she e-mailed and called a representative Michael Stahl and was unable to complete her request.