Paul Davis Reviews

Two female Paul Davis employees came to our home and packed up the room affected by mold. They also stole some valuable items. And Paul Davis management refused to help us get our stolen items back. Management basically said, ‘take us to court if you want to get your stuff back!’

They are not accountable. They are not reliable. They send people that are subcontractor, they don't know how to work. They are a big scam. They put things in the estimates that they do not do. They're harassing customers anytime. They lied to home insurance. They use the cheapest material but charge the original material in place. Fraud!!!!

Paul ** was very professional. On time and did a phenomenal job of everything that they had promised that they would do. And I'm completely completely satisfied. And I'd like to say Joe ** did all the work and I'm very, very satisfied.

DO NOT USE THIS COMPANY! They committed a felony & forged my signature on a check from my insurance, deposited the check & didn’t do any work. They are now flaking & will not give us our deposit back.

I just purchased a home and there was a huge leak downstairs after I took a shower. This company came in and responded lightning fast and responded at a very inconvenient time of the night. They were at my house within two hours and the tech called me pretty much immediately. He diagnosed the issue over the phone so he could ensure he had all necessary equipment. He got the water up and removed any necessary wood or flooring that was damaged or contaminated due to sewer water. Everything was dried up and he came back to check multiple times, rearrange fan dehumidifiers, check for moisture, and rearrange equipment, before removing restoration gear. They stayed in touch with me throughout this whole process and kept me updated without me having to go looking for them. I will honestly say they put my mind at ease with their knowledge and professionalism.

It is in your best interest to avoid this company like the plague. We had a house fire in 2024 and our insurance assigned Paul Davis to our reconstruction. It took nearly 3 months for them to even start the process, and that was only due to constant pressure and begging on my part. Every step of the way I was lied to and misled about what was going on at my home and when I would be able to return to it. Our project manager, who was almost never available and certainly never present to manage our project, gave us move in dates on three separate occasions that were not met. He also rushed me into having things like carpet and appliances delivered making us believe they were being installed soon, only for them to be dumped on the trash heap he was storing in our garage for weeks.

My business has recently become a partnership with Paul Davis of south central Wisconsin. I am very impressed with the amount of professionalism and the attention to detail that goes into each and every job that my business has been involved in with the excellent communication that the company's project manager's each take to make sure that the job is thoroughly understood and is laid out to me what needs to be done to each individual customer's satisfaction. This is a company that I personally take a great deal of pride working for. The talent that the company has on their staff makes it easy for my business to do our very best and to try and over-achieve each and every task that is gratefully handed over to my business.

January 28th was the day I signed the contract with Paul Davis to begin the process of working on my home. I was told I had to pay the full amount upfront before any work would begin on the house and that the work would take 3-4 days to complete because there was a crew available to get it knocked out and that I would not need a hotel for more than 3-4 days. The work did not begin on the house until Friday February the 14th after MULTIPLE pushbacks in start date and after my family had left the house because they were supposed to start on Tuesday February the 11th. I have rarely been updated on the status and updates on the house unless I directly call or contact someone to figure out what’s going on.

My experience. Came day after basement flooded on a Saturday. 3 employees stayed no more than 45 minutes with no equipment stating we did all their work. They said that evening the fans would be coming. Two days later no fans showed up so I told them services no longer wanted as there was no service from them. A couple days after that truck shows up with fans. I stopped them says I fired the company. I normally won’t write a review but after getting a bill for work not done my insurance had to paid over $2000. All this was documented. Heck they tried to say in photos the equipment belonged to their workers, unfortunately everything was my personal equipment. This is just my interaction.

Hot water line leak under the house it was repaired by plumber. PD came out, obvious mold under the house and in garage. (This was a Friday). Communicated with our insurance and adjuster sent it back in. No fans, dehumidifier, insulation taken out that was ALL soaked. No communication throughout the weekend. I called on Monday (President's Day), they responded they never heard from insurance company. Get in touch with insurance company and they are told they had "computer issues", and they would call me back immediately. Nothing.....

Don’t use this company ever. This company was sent to me by my insurance company as a provider they use. If your insurance company brings company name up do not even call them. They quoted me for a small roof repair, drywall and three locations of my house and minimal painting as a two day job. The first red flag should’ve been when their own employee showed up for the first day and already apologized for the delays as well as improved me of all the other complaints he had hear with the company and taking far too long to complete work. So clearly an ongoing problem. But I had already booked and paid them. Paul Davis did the remediation work in mid December, opening/cutting holes in my ceilings on 3 different room spanning all three levels of my home.

Our fire happened February 24, 2024. It took about 3 months to get through the cataloging process with insurance. Paul Davis began demolition in late May. The house was not deemed a total loss... Just a gut to the outer walls. They handled all the contractors and the insurance company. I found having a text conversation with my Paul Davis team easiest. Dan, Steve and Cory were the best! They were busy with many projects, so leaving messages for them to answer and vise versa allowed us all to be responsive and stay on track. We were able to make changes to improve our home for living today within what insurance allowed and at our expense, but they always communicated with us our options. Fast forward to February 2025, I now have a beautiful home thanks to their expertise.

I can’t even begin to explain the horrifying experience with Paul Davis. I used them because they are an approved vendor with USAA. I didn’t do my normal practice of looking at reviews because hey it’s a USAA VENDOR. First off it took 4 almost months to even get started. The project manager was rude and disrespectful to my wife…. She told him not to use the front entrance and he didn’t it anyway and damaged our storm door. I confronted him over it and he plead ignorance.

DO NOT USE!! 40k job. 3 years of fighting them! Gaslit throughout. Said team had covid when they really went to a different job. Had to fight over even basic work. Complete lack of project management. So much wrong I can't even go into it all. Happy to tell if you need details- **.

I have been in the process of getting my ceiling repaired and my bathroom floor redone for 5 months. This has been an extremely exhausting process when it comes to communication. I am still waiting for the job to be complete. I will return with a full review when and if the ever happens.

We highly recommend using Paul Davis. We are dealing with our first major insurance claim & they were recommended by our insurance. The mitigation team including Dominic has been professional, friendly & totally reliable. Jenna from the office is also always quick to reply to me & gets us squared away. Paul Davis Company has turned a stressful situation into feeling like a manageable one!

We used Paul Davis when our house had fire smoke damage. While Barry was friendly enough. He cut corners in every way he could. He used unskilled workers and it shows. The shower still leaks. the cabinets that we were talked into getting, are extremely cheap and are peeling. (We had solid wood ones before) Even the caulk that he used cracked after a year. I did catch one thing, thank God. They tried to put an extremely small heating and air-conditioning unit in. I come in one day before it was finished and the house was hot. I went around and looked and a very small AC condenser unit was outside the house. I had to throw a fit to get that replaced and upgraded. All in all I would never use Paul Davis again. My house was nice before the accident, now everything is subpar. It’s impossible to keep an eye on everything all the time so you don’t catch a lot. Not happy.

The workers from Paul Davis showed up promptly, explained their intentions, and did exactly what they said they would do. John and his crew were courteous, clean, and professional in all aspects of their work. Not only was the clean-up done well, but the demo and disposal was also impressive. Being polite also goes a long way with me and they were all top notch. From my experience, I highly recommend Paul Davis.

The company is the worst I have ever experienced. The staff are completely untrained and do not know the basic principles of their work. Two days ago, the residential apartment where we live was flooded due to a burst water pipe. Because of the delayed action to resolve the problem, water flowed into the apartment units for hours. My spouse and I spent hours removing the water from our unit and cleaning it. Unfortunately, the staff of this company, in their incompetence, brought the dirty water collected in the hallway into our unit without our permission and emptied it into our bathroom. During this careless act, the dirty water spilled into our apartment, which we had worked so hard to clean, ruining all our efforts.

We had an horrific experience that I wouldn’t wish on anyone. Paul Davis restoration team left Asbestos tiles in the basement floor and never made me or my insurance adjuster that recommended them aware of this urgency. The employee by the name of Tracy is by far the rudest. She called me in the most unprofessional manner. Needless to say I would never recommend them to anyone again in my lifetime. No one deserves the disrespect and unjustified treatment that I received from (Tracy, Josh and Spencer. They need to resign period. Respect costs nothing.

My experience with Paul Davis Group was a stressful time, constant arguing that they knew best on how to fix my ceiling. You cannot patch the middle of a ceiling, not only did they insist on this but didn’t let it dry and painted oil paint over it. Had to bring back the ceiling people who put so much texture on its wavy plus didn’t take down my track lights, looks like a racetrack, many long flat areas in the texture, man applying it said it was my ceiling’s fault not his lack of talent in application. Run far away from this shame of a restoration company.

You can absolutely you count on being swindled. They completed less than 10% of the contracted work, all of which was horrible workmanship, promised over-and-over to fix their mistakes but did not, then they walked away from the job completely. They refused to refund money for tasks and services that were never performed. Do not waste your time, energy or money on these scoundrels. They cannot be trusted. They are 5 star experts at screwing their customers.

Here’s a concise summary for the “Your Story” section: I had a terrible experience with Paul Davis after a fire in my apartment. Someone claiming to be sent by my insurance, Aviva, arrived to “document” the damage, and I was asked to initial a blank screen for access only. I explicitly told them not to perform any additional work. Months later, I received invoices totaling over $20,000 for work I never approved. My insurance confirmed they never authorized it, but Paul Davis has been harassing me for payment and threatening collections. To make matters worse, they removed belongings from all areas of my home, even items untouched by the fire. The lack of transparency, unauthorized charges, and poor communication have made this an incredibly stressful experience.

The skill, professionalism and kind demeanor of the several workers that helped us with our reconstruction made the disaster so much more bearable. Management was available And responsive for ongoing communication from us, and they resolved our issues along the way. Office staff was equally pleasant and helpful. Particular shout out to these workers Who I was happy to have in my home: Elton and Edgar, Dominic and Richard, Adam and the two that I forgotten their names. Everyone has been really wonderful. It’s hard to find good help these days, but I feel very good about Paul ** Workers.

From the start we have had nothing but problems with this company. They were hired through our homeowner's insurance for water damage in our kitchen. We have had 5 or 6 different project managers, all of which have claimed to be new with no experience. Each new project manager changes the project direction and then leaves the company and we are left on the back burner for weeks until we call and ask what's going on. There is a huge lack of communication between Paul Davis and all the subcontractors they send out, which has resulted in additional damages. Their accounting department has tried 6 times now to charge our bank account over $12,000 even though this is an insurance claim and we should not owe anything but our deductible.

MUST READ! I had a water leak in my basement on Memorial Weekend 2024. I found the problem at about 9:30pm on Monday, May 27th. I called several numbers trying to find a dispatch coming from the Cache Valley area to expedite the service and settled on Paul Davis. Logan with Paul Davis arrived about 11:30pm on Monday evening. Logan was really nice and friendly young man and a great representative of Paul Davis. When Logan arrived, we reviewed what had happened and what I had done so far. I had pulled back the carpeting and cut and carried out the wet carpet padding and used a shop vac to suck up as much water as I could while waiting for help. Logan brought in some fans to start the drying process and said he would be back in the morning to assess the other items needed.

In 2022, my wife and I (both retired) suffered a catastrophic fire that caused our brick home to need total restoration. They guaranteed our plaster walls to be replaced, our hardwood floors to be replaced with the the same pattern and the built in specialty wall cabinets would be replaced. We've paid them a little over the 2/3rds point and they quit on us without finishing the basement that was 60% finished that they stripped to the concrete completely through, tore out the drop ceiling with 4 foot fluorescents, ripped up the Berber carpet and padding, and stripped the stairwell and said that's all we're doing. Then demanded the remainder of the money. To the point of suing us for unfinished work and adding on a contingent suit for unjust enrichment.

I had a situation in my home which required me to have to use a company to remove my belongings. This person was referred to me by the people doing the work. Said great things about them. Well…. I beg to differ. I was rushed with getting my things packed up. My concern was something was going to get lost or not accounted for. My stuff finally returns after a solid 6-7 months. Things looked a little light I asked where’s the breakdown of what was inventoried. They said they would send it to me. I never received it. The project I had was huge and I don’t remember almost a year later what was taken that day… Well the holidays are here and I’m looking for my decorations to put up and they are not here.

Bridget and Kayla arrived at my condo on time and proceeded to remove tile from my bathroom floor. A crew had come in earlier to remove the ceiling from my finished basement because mold stains were visible. It was determined that the toilet in my guest bathroom toilet had leaked causing the mold problem. Bridget and Kayla placed fans in the basement to insure that the rafters above the finished ceiling would be completely dry before the ceiling was replaced. A great job was completed and give this mitigation crew an A plus. I am hoping that the restoration crew will be as good.

I highly recommend using Paul Davis company. I was dealing with an insurance claim and this company was recommended by my insurance broker. The mitigation team included Richard and Randle and Emilio completed the work. The project Manager was Clayton. All repairs have now been completed, and the whole team went above and beyond to return my kitchen to its original condition before the water damage occurred. I dealt mainly with the project manager and was impressed with the promptness with which my questions were answered, and the promptness with which the service was completed. Paul Davis Company turned a stressful situation into a pleasant transaction of services and truly went above and beyond.

I have had a very unsatisfactory experience with Paul Davis Restoration Specialists located in Belleview Florida. Our damage occurred to our garage/ laundry room on June 6th. We engaged with them June 21. NOTHING has been done other than an outrageous estimate that includes unneeded ceiling repairs in areas that sustained no damage at all. When I called to object to the unnecessary work and complain about continued delays, they chose to "fire" me as their customer. I have a "pod" in my driveway delivered a week ago, fortunately, our HO Insurance will cover the cost, it was to place our personal property in. Very unprofessional response from Paul Davis restoration, and I have been told there is to be a lengthy delay in the refund of my $1K deductible that I paid to them.

My 82-year-old parents had a fire at their home. When I arrived, Paul Davis was already magically on the scene. They were masters of making my parents believe that they were the white hats and would protect them from the big, bad insurance companies who would be out to take advantage of them. Fast forward four months later. Every single person we dealt with at Paul Davis lied in some capacity. My parents' insurance was structured so that they had to pay a $20k deductible before receiving any reimbursement. Paul Davis convinced them to allow them to be on all visits by the insurance adjusters so they could "make sure my parents paid nothing out of pocket."My parents ended up paying $10k out of pocket, when Paul Davis knew full well what they would receive from their insurance. My parents trusted them with that information and they stuck it to my 82 year old parents.

Horrible company. Not satisfied at all. My insurance company hired them and it was the worst experience and still going on. The prices were ridiculous. I could not believe my home was not being cared for properly.. I refused to work with them and my insurance company now have me stranded and work still have not been completed.

Insurance company referred us for a window replacement over 6 months ago. Paul Davis Peterborough Kawarthas Would not return calls or give updates until we posted negative reviews after 6 months. Got call finally to say they did not appreciate reviews however will call back about our window. Just called to say oops not sure what happened but we never put in order. Then blocked us and sent email to say because we are not happy they will no longer do business with us and copied insurance company. We have all emails and documentation confirming this. Lack of any apology. Absolutely disgusted in the way this has been handled. Be forewarned do not use this company

The crew that are taking care of my situation are not only professional, but are really caring about my family, safety. Jake and the crew ask questions about our needs and took time to explain what was to happen, step by step to ensure that we understood what was the processes involved. I highly recommend Paul Davis for restore and recovery.

Paul Davis was hired in March of this year to complete a demolition and mold remediation of my flooring at my rental house. The job should have taken a month at most. We are at nearly 6 months and they have not completed the job. There have been numerous people in the lead of my job who no longer work there and so many delays. The latest person who was hired about a month ago assured me my job would be top priority yet I can’t get a call back.

We decided to call Paul Davis restoration. Restoration back in May 2024, believing that they were going to be the answer to the tree that had fallen on our house in January. What we found from the Paul Davis restoration of Greenville and Spartanburg, South Carolina is that they like to cut corners to be able to make more profit than the project they are working on. They Decide what not to do and what to do without regard to the amount of money that has already been paid. This company has provided us with a quote and then decided not to do many of the items on the quote that was all based on insurance recommendation on State Farm’s webpage. This company, Brent **, Bruce ** and Case ** have lied, threatened, and have left us with an incomplete home while we were trying to navigate the trauma of having a tree fall on our home.

My insurance approved Paul Davis Restoration ten thousand and five hundred dollars to have my garage reconstructed in Dayton Ohio in 2021. The previous franchise owner ignored the construction work and compromised my safety and over charged for siding that did not need to be replaced.. He made up stories about the foundation might have to be replaced if he had to get an inspection and then he said he would not need an inspection if he didn’t replace the entire right wall. He kept telling me that the insurance would not pay for the foundation if the inspector did not approve the current foundation.

Paul Davis was recommended by Allstate Insurance Co and they have been horrible! No one has been out to the property since asbestos beneath the flooring was discovered 9 days ago. In addition, one of the workers put his hand through our kitchen window and now there is plywood covering that window, dry blood on the kitchen floor and a hazmat covering over the kitchen opening. We have been left to feel like refugees in our own home while the company has moved on to the next customer!

I highly recommend Paul Davis of Mobile for your emergency needs. Stuart and his team responded immediately the morning of May 17, 2024. Paul Davis of Mobile reassured me that they would take care of things and they did so without hesitation! They came with many fans and dehumidifiers to dry my flooded floors. They checked daily to measure the moisture and monitor the progress. Everyone was very professional and efficient while addressing any and all of my concerns. Everyone was very polite and considerate while working in my home. This was the very first time I had to contact a professional service and I am most grateful for Paul Davis of Mobile. I highly recommend Stuart and his crew. Thank you Paul Davis of Mobile. J.**

Two years ago we had a refrigerator water line leak and damage the floor of our kitchen. I'm reviewing now because we are still having problems with our new floor that was installed by Paul Davis. Our insurance company sent Paul Davis out to dry the flooring and perform an assessment of the damage. They quickly arrived and got things dry, but the flooring was a complete loss. Our insurance company worked with them on a plan to remove the flooring in the kitchen, dining room and living room area and replace it with a vinyl flooring. The old flooring was completely removed very quickly and the new flooring ordered and that's where it all went wrong.

I had a dishwasher leak that went all over the kitchen under the snap and lock floors and also down into the basement. I had black mold growing in the basement and also in the kitchen. Devin, Sebastian, Austin and Anthony from the mitigation team did a fabulous job of getting everything tore out, the water cleaned up and lastly hit it with the mold spray, and set the Dehu, air scrubber and fans. They worked efficiently (and together) communicating with us and each other. They worked very hard to get everything done quickly. Their Mitigation PM Kelly was very good and quickly got everything over to USAA for a quick approval. I was waiting on Restoration to get to the house and start the process of getting an estimate together and sending the estimate to USAA and putting the Kitchen back in order so that I could feed my disabled Step-son. When I had not heard anything, Kelly got me over to the PM Anthony from Restoration.

Paul Davis did the remediation on our house after a pipe broke. They also did our pack out. During the tear out of our floor- they damaged drywall, door jams, and a vent. They did not cover our furniture so everything was covered with saw dust. After agreeing to pay for the cleaning after the floors were torn out- they still haven’t repaid me after 3.5 months. During the pack out, the staff was great. Our refrigerator was scratched and dented. They are only paying for the equivalent of the metal on the doors to be replaced. They still haven’t paid me back for that either. I have emailed, texted and called with no response. During the move in, a leg of my entertainment center was broken. That has also not been addressed. I do not recommend them AT ALL due to their negligence and poor communication about their negligence, and not having paid me back $1000 or so after months.

My condo kitchen in Ocean City MD was water-damaged by the condo unit upstairs. My insurance company sent Paul Davis Restoration for emergency service and then recommended them for repairs. I signed a contract on 12/29/2023 which had a starting date the week of 1/22/24 and a completion date the week of 2/12/24. It is now April 19, 2024 and the work is still not finished. The contract called for new kitchen cabinets, a new countertop, wall and ceiling paint of the kitchen, living room and hallway because the walls were all connected. This was not a difficult or unusual type of repair and there were no unusual outside circumstances that delayed the progress.

I had Paul Davis remolded my kitchen, Randy and Josh did a amazing job. Can't thank them enough for being professional and polite, it made the week go by so fast. Hate to see them leave. I will always use Paul Davis for all my needs.

My experience was absolutely Horrible! I would NEVER RECOMMEND anyone to this company. Working with a Liar who promised me things he would do that was on a contract and did not do. Joe ** will ask you to put your trust and him and he will FAIL you. Me and my 5 year old son is still out my house with no kitchen or bathroom. It’s pathetic how people just use you and take advantage of you. Paying 19,000 for just a floor is INSANE. I pray for people like him everyday. I pray god have mercy on your soul. Joe ** 0/100

The estimate they wrote was way over the top on many really easy items and super low on the important one (tile, carpet and drywall). They initially said the upgrades I wanted to do would be fine and that I could do much of the work myself. As soon as the check came in, they insisted I could not do ANY of the work myself, even as a licensed contractor and with the blessing of the insurance and mortgage companies. Even work that was adjacent to the repair they insisted on doing.

I had a house fire. My insurance company went through Paul Davis. The contractor assigned for demolition was pleasant and informed me of everything going on. Then we moved on to the construction portion of the process. I was assigned a contractor named Phil. Who told me once a week that he was "just waiting to hear back from the plumbers" for about 6 months. Then he quit. The owner Todd sat down with me and we started designing a contract. He was nice and professional. Then the contractor assigned for construction Michael first sentence to me was an argument about the flooring I had discussed with the owner Todd.

We would rehire this team again. They were recommended by our insurance company. The work was tricky particularly the wine room. They did most of the communication with the insurance company. The team that boxed up, moved and then reinstated our house was amazing, particularly Adriana. The only downside was the length of time it took. This was primarily due to haggling with insurance.

They did very poor work. Nothing was cleaned correctly but upstair loft. Had to hire people to help me clean after they so-called cleaned which they didn't. Never put stuff in dumpster I had to do. All my stuff came back broken. Came when they felt like it. Overcharged insurance company so high it was ridiculous. Will have to make this right cause they lied a lot on their claim to them. Hired bunch of college kids who had no idea how to clean.

I am not at all satisfied with the service of Paul Davis. There was a fire above our unit and Aviva sent Paul Davis for the emergency work. They came with so many air movers and de-humidifier but only 2 were working to dry the water (I have a tenant and the building mgmt as a witness). There was a smell of a fog and dampness after 3 days of machines. However, they charged the huge rental fees for for all their (non working) air movers/ and de-humidifier all machines and only 2 were turned ON. Please be cautious and ask questions before you sign the work order as they don't explain anything and just give you huge bill to spend all your insurance coverage. I am not sure how they get the exact amount of our insurance coverage. I felt as ripped off and will never recommend them to anyone.

Rob from Paul Davis checked out a potential mold area for us - he was extremely efficient and friendly. He even graciously and without judgment cleaned out our sink when we were concerned about mold building up there! Definitely went above and beyond his requirements as a mold technician and even took on some slight plumbing action.

Almost Zero communication after initial contact. Ignored during the week, insulted and blasted for contacting on the weekend. No English speaking people on the work site after initial contact. Inferior work, didn't use specified materials agreed upon, did a lot of damage to other aspects around the job they were sent to do. Got paid for the work by insurance company but I had to pay for outside inspections and hire outside contractors to complete the work properly and I paid for it. Work to this day, a year later, not completed because I have already spent $7000 out of pocket due to their inferior work.

This company promises the stars at initial contract signing. Once signed the horrors began. From overly excessive delays and no shows, the use of lesser quality materials than they were paid for, and outright unprofessional demeanor, you quickly realize you you were baited. They got paid an overwhelming amount from the insurance company then turned around and jipped me on materials and refused to do line items they were paid for. The claim was padded with things like axle trailers and site cleaning which were services not rendered. The tradesmen do sloppy piecemeal work then get aggressive when you attempt to have corrections made.

Thankfully, the Ashland, KY branch is shutting down. Their mitigation team did more damage to our home than the fire did. On top of their unacceptable mitigation efforts they have essentially stolen our money for our remodel and, even though they have not done any remodel work, still refuse to return the money. Because of this the new company we have hired to clean up the mess PDR created in our home has pulled out because our insurance company refuses to pay them until PDR returns the money. This has caused additional unnecessary stress and mental anguish for my wife and I and we are still displaced 6 months after the fire happened with no end to this nightmare in sight.

One word - Horrible! Ok - let me clarify and substantiate. On behalf of the homeowner who is much too nice to grab the franchise owner by the scruff of the neck and rub his nose in this pile of dog poop, like you would with a dog that crapped on your floor. Paul Davis of Shrewsbury has no business being in the construction industry.

My insurance company referred them to us, our leakage happened in July and work started ending of September. Poor communication, bad service, they hire a third party to do their work. PLEASE look and review your quote before you agree, otherwise you’ll have charges afterwards that will come out of your pocket.

The Paul Davis Hillsborough NJ location estimated the restoration at $3500. With several inches of water in my basement, I agreed. 6 months later they sent me a bill for $5100, despite my calls requesting it months sooner. They prey on consumers in emergency situations. Very unprofessional company with zero transparency who hides behind insurance companies. Stay away!

Paul Davis was suggested to us by USAA after a tornado struck our house in July ‘23. They responded quickly and conducted brief instructions. Our walls were falling away from the house and they said we were good for staying in the home and the structural integrity was good. I asked them to conduct a site inspection and I was asked to provide a date and time. Being retired and disabled I’m at home 99% of the time. I told them to schedule a day that I would be home. This was a month and a half into the process. Almost a week later I asked again to send someone out.

This company should be closed for committing insurance fraud. I had to go through every line item on their invoice to tell them what they didn't complete. Nearly half the items they were charging for were either lied about or just not done at all. And what was completed was overcharged for. The work that was completed was sub par and my house is in worse condition than it was before the minor water leak I had. Not only did they lie to me and my insurance company but in order to get more money they did unnecessary work that prolonged the project. While completely neglected the source of the water damage. They had the audacity to tell me it was like that before the water damage. Please avoid this company. They do not work with integrity.

BEWARE of your viewing!! You are so excited to be back into your home, until you really don't see the small stuff. After a few months, we notice bumpy paths in the carpet. The carpet was not pulled tightly. There are several areas where something was not leveled underneath the carpet. I'm thinking the padding. The carpet is not covering the staircase. Please my insurance company was charged for carpet in the basement, when there is no carpet down there. Just look thorough, before you sign off. You'll thank me later.

Ramon and his brother from Paul Davis services did an outstanding job. They spent all day working on a water leak and damage. They came to the house on Time and went above and Beyond to ensure the job was done right. I would strongly recommend them to others needing this type of service.

Poor work that needed to be redone, Lying employees who also caused work to need be redone. And even after re-dos the work is still left poorly done and looking bad…. On top of this they try to get out of their contract to fix homes without even completing all of the work…. They play musical managers on your job and contract just to leave you frustrated and hope you will give up on getting them to complete work.... More than a year and not all of the work is done and they are trying to run out on it incomplete again. DO NOT TRUST this company!!!! Beyond this Items are missing from my garage including a $600 tow hitch….

Our neighbors and us had water damage in our condos due to a leak from our refrigerator hose. We needed our kitchen floors redone and our garage ceiling and shared wall. Paul Davis was recommended by their insurance (Progressive) and they were available to do the work for both condos given the shared wall. Paul Davis remediation team arrived, pulled out walls, ceilings, floors and put up fans to dry everything out as expected. It went downhill from there. They broke items, put tape on the hardwood finishing of our living room (caused damage but it's outside the water damaged zone), pulled out our kitchen sink the day before Thanksgiving... and left our condo like this until their Restoration team was available some 10+ wks later.

My insurance company referred my water damage claim to Paul Davis. Devin (Project Manager) contacted me by phone, then arrived to our home within a couple of hours of opening my claim. Upon arrival Devin looked over the damage, then gave my husband and I an overview of the process and next steps. Afterwards, he and his team (Austin, Demarco and a third young man) worked diligently to remove the damaged areas. They worked until late evening, then returned as promised early the following morning. These young men exemplified professionalism. They were courteous, informative and thoroughly cleaned up after completing their work. I don’t typically write reviews, but they were just so amazing! I just had to do it. I would definitely recommend this crew to family and friends.

This is a review of Paul Davis Restoration and its Project Manager, Kim **. Unfortunately, we experienced some water damage in the master bathroom due to a faulty toilet seal. We did not know what all damage was done. Water was leaking from under the floor as well as behind the wall. After the damage was inspected and mitigated, Paul Davis assigned a project manager by the name of Kim **. She was fantastic! She came out promptly and surveyed the situation. She was the one that also located and worked directly with all the subcontractors to do all the work to return our bathroom to its original state. She had people lined up to do the painting, floor removal and installation, and baseboard replacement. Even a part of the wall had to be replaced. There was one issue during the restoration process. Kim came out, looked at it, and made sure that it was rectified to my satisfaction.

I highly suggest people to get there billing statement from there insurance or from them. I found over 2k worth of fraudulent charges on my bill from there contractor. Who complained even if we asked the simplest questions. I had my basement flooded and part of my kitchen. These people charged 50k to do it all to my insurance. Found so many charges that weren't even done. Anyone who is looking for restoration please do not go with these people. The best thing about them was there clean up crew they were great. The contractor fixing the stuff was horrible and worst attitude for crappy work. I got cabinet doors that weren't even proper sizes. Find someone else to do your work or you will regret it.

I suffered damage to my property during a hailstorm and chose this company from the list of preferred vendors my insurer provided. Not only did they not complete my repairs, but they then tried to coerce me into signing a certificate of completion! Further, my insurer advised they had approved an amount for repainting my fence, but they never advised me of this, nor make arrangements to have the work completed. 2 years later, and I'm still fighting with Paul Davis. NEVER USE THIS COMPANY!!!

Quae did a great job. We are very satisfied with his work. Very kind and professional. Our kitchen floor and walls have water damage from a different company that installed our new refrigerator and didn’t do it properly. I’m so glad we chose Paul Davis to do the job.

My mother had her roof and 3 of her ceilings replaced after Fiona... we are so very impressed. We could not believe that is 6 hours, the guys had the old roof off and new one on. When the other guys came, they tore down 3 ceilings in 3 rooms, they were so friendly, very hard working and so very dependable. We were sorry to see them go. My mother is so happy as are my sister and myself. We have been recommending them to everyone we talked to. Thank you so very much for all your hard work. If we need anything in the future, you will be who we contact.

On 10/2022 the Paul Davis Restoration Company was sent by our homes insurance company for level 3 water damage. After demolition, my husband requested a quote from the repair side of Paul Davis. My husband received a quote with one tech and his manager. After an employee turnover, he was stated that quote was not valid and they have no records of that. However, my husband has the paperwork along with emails from our insurance company with the information. Since 10/2022 we have been going back and forth with Paul Davis for completion of our home.

I don't know where to start but I hope this review will stop somebody from having to be homeless. This is a franchise of a national company. Please be careful. This particular owner has contracted the worst tradesmen to complete the smoke damage to my home that I have ever seen! It has been 17 months and he quit because I hurt his feelings when I was told in October that my house was FINALLY finished only to find mismatched cabinets, flooring that looks nothing like we ordered (you can see the difference between the sample and the floor plank shown in the last 2 pics), screws coming out from underneath window sills, gaps around almost every light switch and light, and to top it all off bathroom counter tops that are oozing with caulk to make them fit and a bathroom mirror that is crooked and doesn't meet the counter. I can go on and on (49 picture worth of major mistakes). His response when we asked him did he feel like he should fix this mess. "You signed the contract and we don't warranty out work". CAVEAT EMPTOR!

This is the worst company I have ever encountered in the residential construction field! Our 90 day job has taken over 18 months, 3 project managers later and is still ongoing! As part of the restoration work they refinished our wood floors and the finish was so thin that a drop of olive oil soaked through. When we complained and asked them to redo the floors properly they brought in an "expert" to provide an "independent" opinion (that the work was higher than industry standard). The expert turned to be the subcontractor! We were forced to hire a true independent industry expert that said the work was crap and needed to completely redone. Now they want us to trust them to do the work correctly and I want to hire another company. Run from Paul Davis Restoration.

Aug 5, 2022, my water pipe from my water heater unplugged from the water heater. There was water everywhere in my basement. I called Allstate home reconstruction department for assistance. The referral was Paul Davis to come out and help with reconstruction. At first, they did their job, but then they verbally lie about an agreement showed up on the Bill, and thus I left with a $7849 bill (content storage). I asked, *Does the insurance cover for moving the content from my house to your warehouse?* He says, *Yes, your adjuster confirmed that it will be paid for.* (Thus I signed the E-sign.) 3 months later I get a bill saying that the (Reconstruction is $15879 and the 895$ for something else was paid for).

Fire started on 05/13/22 and as of today I still don't have a complete garage. First day company came out and was able to assess the situation. 1 restoration person was doing the cleaning that day but did not return until June 23, due to no pod to place any items in after cleaning them. Dumpster was delivered until June 24th. So, this is over a month after that some things were actually being done. Manager Curtis was always making excuses. They hired some Temp people that did not know what they were doing. I even caught one smoking weed in the vehicle on my property. The temps would leave cigarette butts everywhere, along with garbage. I would walk out and hear them complaining of all the stuff they had to clean. They would throw things away without recording it as they are supposed to. They broke items that I cannot replace. One of their drivers even drove through my yard taking branches off of my Crab apple tree.

Each time I sit on my patio I am reminded of one of the most dreadful days of my life…a house fire. The night of the fire PDR swept in as a guardian angel to assist. Being vulnerable and unaware of how to handle a situation led us to entrust them with the reconstruction of our home. We had a fire Oct 2020 and we encountered multiple delays in schedule, change in personnel, lack of prompt communication, unreliable subcontractors, tons of re-work because things were done incorrectly, and finally no transparency in the billing process (we purchased many items on our own to help expedite the process and we 2 years later don’t know where we stand on our refund to this day). It took us more than 1 year to return to our home due to these issues and when we returned PDR to this day 2 years later PDR has still been in and out having to fix stuff.

About 55 feet of my wood fence blew down in a storm, Allstate recommended Paul Davis. They gave me an estimate to replace only 7 fence posts, a few panels and my gate for almost $7000 which took 5 months to get this estimate. I called another company and they gave me an estimate to replace 122 feet of fence that was damaged, all of the required posts and my gate for $5100. I'm assuming if Paul Davis actually quoted what I needed which is 122 feet of fence it would have been well over 10 Grand.

PLEASE AVOID-Started off as an insurance claim to water damaged in my basement. My insurance company suggested this company. The estimator from Paul Davis came in and estimated the cost of repair. I asked for upgrades and extra work to which he said a new estimate had to be made.. That's when the trouble began. The estimator had to return to give us a revised amount for the changes we requested. (I will condense this story and hit on points of interest) He said he would have to send out an electrician. No estimate, no electrician no return correspondence from this company.

Paul Davis in Red Deer is a joke, their customer service including Colleen, Paul Davis himself is very abusive, their workmanship is beyond poor, Paul Davis is a company that dwells off insurance claims and charges ridiculous money for not completing a job and having to come back to try and finish it, even after they came back the workmanship was horrible, very low quality causing added time and expense for the repairs required, our basement flooded, Paul Davis let us down 150%. I do not recommend this very low quality and abusive company to anyone, they should not be in business period, have pictures to prove of the very low quality of workmanship, be happy to share with everyone.

I gave the demo process of our job 5 stars! But after the Paul Davis Portland/Vancouver company got paid for the demo portion of my reconstruction job by Allstate, they dropped me this week. Left me in a lurch looking for contractors to finish what they promised they would work on...from beginning to end. I was told by the Paul Davis company that they would take care of the process, every step of the way. From demo, to restoration. I had nothing to worry about. They got this. I trusted them. Now I have an unusable bathroom and a stripped down laundry room.

They never came when they said they would. Almost everything they touched needed to be redone. Scheduling was terrible. All work is done by subcontractors that I had to manage. Paul Davis project management was non-existent. I never knew who I was dealing with. The job took way longer than it should have. They installed trim that did not match existing trim. They damaged my walls. I do NOT recommend them.

Brother passed away and unfortunately required their services. Received a written quote only days after work done and was higher than stated. Invoice on work done made no sense as their claim on time spent and material was much higher than actual. We’ll see where our dispute ends up. Interestingly, claimed to take biohazard for incineration but in site employees volunteered “dump” drop off. Frustrating how people try to take advantage of you at your most vulnerable periods.

YIKES! THIS COMPANY DOESN'T CARE ABOUT YOU OR ITS REPUTATION! 4 people knew that I was having a problem and none of them helped me; Austin, Kyle, Dustin or the Regional Manager. I'm blown away by their lack of customer service and communication. The mitigation process, with Austin, went great at the beginning but everything after the repair estimate was a NIGHTMARE! Once Dustin **, the one handling the mitigation process, THOUGHT I wasn't having them do the WHOLE job he started treating me like crap. He wouldn't respond to my text questions. I called and talked to Kyle on a Thursday and let him know that I was concerned about the lack of communication. He assured me he would talk to him and make sure he communicated better with me.

Shaun and Savannah arrived on a Sun morning (called Sat night) to access the damage from a 3 week water leak. Straight to work pulling up carpet and soaked pad, set up fans and dehumidifier to dry out flooring. Brian came on Mon to check water saturation, again on Tue to remove hardwood flooring. Shaun and Dillon returned Wed to remove tile to facilitate drying process. Finished up on Thu and will start restoration process at a later date. Kudos to Shaun, Savahnnah, Brian, Mike and Dillon all did a very professional job. Can't ask for more conscientious employees.

Needed help assessing water damage. Came right away and told us what to do next. Appreciate all the help provided. Recommended by a trusted friend who has done work at our home. All in all an excellent experience.

Recommended by insurance company to restore basement water damage. Dried out and did a partial rip out and left everything for us to cart out ourselves. Never completed the job. The contractor in their reconstruction division suggested using sheetrock over the mold! What!!! They are mold and water mitigation! Very unprofessional Company! Then they wrote a review on my behalf giving themselves 10 Stars. A dishonest company!

Paul Davis was hired on 9/20/21 to work a bathroom that is 7'10in x 15'1in. The job consisted of mold removal and restoration. After 5 or 6 sub-contractors, here we are 5/31/22 and my bathroom is still incomplete. I have been provided with false promises, misinformation, and continuous excuses for delays. The workmanship has been less than mediocre hence the 5 to 6 sub-contractors. The carpet was cut too far into the bedroom to where the entire room needs to be replaced and they tried to get the insurance to pay for their mistake. I have reached out to several other companies about this job and have been told that it should have only taken a few weeks to complete. Even the PM and the PMs boss said the same thing but in 8 months, my bathroom is not close to being finished. From poorly installed drywall to cracked/damaged door panels it has been a nightmare to say the least. I would steer clear of this company.

Was told many lies. Did not complete the mitigation process insurance, had to come back a 2nd time for things missed that they billed for and send another crew in for more mitigation. Beware. Run fast!!!!

I wish I would have seen a huge advisor to KEEP AWAY FROM THIS COMPANY AND ALL PARTIES INVOLVED WITH THEM!!! They are thieves!!! Charging my insurance company for stuff they didn't do. Charging me for things outside of what the Insurance company authorized. (That I did not agree to). Several of my personal things went missing, as well as household items, Sink, Faucet, Garbage Disposal, Outlets, remotes to fans, light, etc....USAA has them on a Contractor List, my unfortunate and very unpleasant experience to have had them come up on rotation for the repairs to my home. What was supposed to be a simple Roof, floor and paint job turned out to be anything but....

My shop was robbed in the month of 9/2021 and Paul Davis was commissioned to compensate the damage, which is an air conditioner, a new door, windows and plastic covers to keep the goods. To date, none of the tasks assigned to them have been completed:

The workers were very considerate about my belongings. They cleaned up nicely. They did a great job. They did everything they told me they would do. They scheduled me for repair as soon as the insurance company approved the claim.

Paul Davis preyed on me, I had a house fire. They refused to give me money. The insurance company gave them for me to replace items that got destroyed in the fire. They said they would pay me after the job was complete. They left the pool incomplete. The insurance company gave them $1300.00 to drain, acid wash and refill the pool. They offered my pool person $600.00. They gave him $300.00. To make matters worse they said I owed them money the insurance company gave me to give to them $54.000.00. All the checks I got from the insurance company I gave to them. When I told them that they put a Lien against my property. I contacted the Contractor State License Board. I would never use this company again. I'm not the only one they preyed on.

Wow being evacuated by fire made us homeless but this company preyed upon us. Made it 100% worse... They showed up telling us if we didn't sign immediately we would not get to come back home for months. We only had smoke damage and hadn't even been allowed home by authorities before Paul Davis came and told us what had to be done. Once we were able to go home we found not much of a problem at all since we taped up our windows and doors before we left. We had only 2 needs which Paul Davis said they would fix. Window screens needed to be replaced and our attic got filled with smoke. They said they Had to prove to our insurance company that it needed to be done by bringing in odor detectors and a cleaning crew that was totally unnecessary.

Paul Davis is a company that is quick to tear up your house, take your money, double charge your deductible. When it comes to repairs they ghost you, do not contact you leave you hanging while your house is torn apart. They leave damages that they add in the estimated value that your insurance eventually pays for. Would never use this company. Not even in an emergency situation.

The team of first Tasia then Tasia and Storm were courteous and professional. Their work was competent and expertly taken care of and I trusted them to be in our home when we were unable to be present. I trusted them both and they are a team that I would definitely use again. They made sure all aspects of water remediation were solved. We had a tree fall on our house in a rain storm and the damage was extensive due to a large hole in the roof and the rain coming in. They fixed the concern in a timely manner.

Paul Davis was recommended by my homeowner's insurance company to restore cabinets, counter tops, dry wall and stucco damage resulting from a water leak because they were inexpensive. The initial meeting prior to signing the contract, Mr. Davis himself made (2) promises in addition to the insurance adjuster's list of needed repairs at no additional costs. Once we signed the contract, Paul Davis backed out of the promises claiming he didn't realize how much it would cost.

Hired Paul Davis Tampa to do renovation from an AC handler leak. Project "Manager" Andres (apparently they use the term very loosely) complete lack of communication, laziness and total lack of interest in the project should have been a warning sign. The following is a list of some of the issues we experienced. Please read on to the last one. It is the most dangerous and disturbing aspect having hired this company.

I had a roof leak in March of this year. Progressive insurance referred me to Paul Davis, so I called them. They came out and covered the damaged area the same day and were real responsive in the beginning, so I request a quote so I could have it done quickly before more damage was done. I finally got a quote from them to roof my house and repaint the damaged area close to the end of April a month later. Once I found out what my insurance would cover. I had a second quote made to take out the re-painting. I received the second quote a week later. After another week or so and signing the work authorization forms for them to do the work. I was sent another quote because the estimator forgot to include the rigid cap, if you don't know roofs look up what a rigid cap is.

We were under the direction of Liberty Mutual to use this company since this was a homeowners claim. This small water damaged project has been ongoing Since March 15th, 2021 and the project is still not completed as of June 23rd, 2021. Every step of the way we have had to supervise all of the work. They do not follow through and the contact is obsolete. Worst experience we have ever encountered.

Paul Davis crew came out and put a tarp and sandbags on our roof in November 2020. Today when we were removing the sandbags, we were SHOCKED to find their crew had taken the anchor rope for our boat anchor and cut it up to secure the sandbags to the tarp. The rope costs about $25.00 to replace, but that is not the point. It was in our garage, so the crew was in there looking around then took the rope without our permission. What kind of people are they sending out to do this work?!? They knew what they were coming here to do, why was it necessary they take and use our personal property? This behavior is completely unprofessional and unacceptable.

They left an absolute mess, kept fans on 24/7 in spots that did not need to be dried so that they could charge my insurance company more money, did not open parts of the wall that should've been opened from Day 1 (insurance rep had to get involved), and blatantly lied to my insurance agent about when they finally removed the fans, telling him that the fans were removed on a certain date/time not knowing that the insurance agent was at my home at that exact date/time.

Paul Davis is on home owner's insurance preferred contractor list, provides cheaper price to competitors to have the job from insurance, asking the money in advance and then abandon the job or poorly executing the job. I found thousand of same insurance-contractor scam running through the country with the same company-Paul Davis Restoration. Also read the ratings of Paul Davis.

I've owned houses with many years with hiring many. They are the worst I've ever had. If you consider hiring do yourself a favor and don't think. Not professional, lack of communication, very rude or not helpful at all. Paul Davis brings you headaches, long delays, no phone replies over months, overpriced with items charged but not done, 1.5 year job that should have taken less than half that time, horrible quality of work, labor with shady workers and ways and did not fix defective workmanship they promised. I would give them a zero if I could. I only lived there a few months and the counter is buckling and half the kitchen floor is coming apart. They said they would fix it months ago and never called back.

We had a broken pipe and extensive water damage in our condo. We chose Paul Davis because of a friend's recommendation. Our friend was shocked and embarrassed after she saw the quality of the work done. I have never had workers in my home who were as sloppy in their work as this company. They were also extremely careless with our possessions. We received a checklist of the work they were supposed to do. After listing all the things they didn't do, we were entitled to thousands of dollars worth of credit on the job. Even after they came back with their "best team" to fix their work, it was still unacceptable. When the project manager came back to review the job again, he acknowledged that the work was subpar, yet he was condescending in his manner. We finally decided we did not want them in our home anymore, and will pay to have professionals redo their shoddy work. I would never recommend this company.

I hired Paul Davis restoration after someone fire bombed our house. I found them to be dedicated to restoration in a very professional manner. Their work was above and beyond. We have return to a nearly rebuild house and I would recommend them without question. The management and staff are truly professionals. Thank you.

To whom it may concern: My name is JR ** and I would like to tell you about my experience with Paul Davis Restoration. So we were right in the middle of the Tick Canyon Fires in Oct 2019. A Paul Davis associate lives right up the street from me so naturally I would have thought of supporting the neighborhood and all. The very first meeting we had scheduled was cancelled only after I called the estimator 15 minutes after the scheduled meeting. He was very busy as a result of the fires so I rescheduled… Guess what, he was a no show again, only to arrive an hour later once I called him to find out if he was still going to show up. Although he missed or was late multiple times throughout (he has a son that plays basketball and he coaches him), the process went ok after that as far as the timeliness of the work performed, mostly!

So we had water damage from our upstairs bathroom to our downstairs bathroom. My insurance company suggested Paul Davis restoration. Kyle came out and reviewed everything and said, "Oh you have a busted pipe," WITHOUT tearing open the ceiling to confirm the pipe was leaking and said, "You need a plumber." So I hired a plumber. Plumber comes out and says, "No you don’t have a leaking pipe. I have no idea how he came up with that," saying every restoration company they deal with will examine the area to make sure it’s a leaking pipe. Turned out that the water was leaking thru the grout of the tub. So I had to pay the plumber for coming out so this made me upset.

After a fire on Feb 25th, 2019, Paul Davis (London) still has not finalized my claim. It was a small electrical fire with most of the damage being soot and smoke. They initially estimated the damage at $168K but have invoiced my insurer for $225K in repairs. Several of the contractors who did repairs did not receive payment for over 6 months, and only upon threat of legal action did some of them get paid. Their appraisal of the damage was incorrect, underestimating the actual quality of the damage. They damaged some of the goods that they salvaged from the fire. It took them over 7 months to become active in the repairs. And it took them 6 months to partially complete the re-build. They owe me roughly $20k for materials I purchased for the re-build. And ONLY NOW 6 months after I moved back in are they demanding to see receipts for materials I bought. The competence of this company at the management level is deplorable.

One of the worst experiences in my life. Totally unprofessional and inept. Blamed the insurance company for their shortcomings. Rude when asked questions. Never knew when they would be coming. Never lived up to a schedule. Hired inferior subcontractors. Poor workmanship with no supervision nor checks on work by Paul Davis. We hired another company to correct their ineptitude. Beware to anyone who uses Paul Davis. Stay clear!

My family hired this company after our commercial property experienced a fire. The work took longer than originally promised. The clean up work also was not complete per what was agreed upon in the contract. I've tried several times to work with the franchise/owner (Wilson Tomala, owner of the Norcross, GA location) and he has been unwilling to honor the agreement. I've even contacted the corporate office and they have been of no help. I've basically been told they have no authority over the franchisees. Unbelievable! He hired a subcontractor and did only partial clean up, in my opinion to save money. As I'm told he was cash strap due to the pandemic. Totally unreasonable and unwilling to complete the job! Foolishly I paid in full and learned after paying that there is still debris left in my building. I would NEVER recommend this company!

INSURANCE CLAIM REMEDIATION/RESTORATION OF WATER DAMAGE IN KITCHEN: The project took 11+ weeks instead of the 7-8 weeks estimated. About 12 feet of cabinets were demoed to be replaced with newly built units. Problem is they did not "blueprint" or document the existing before demo, so days later, the restoration carpenter had nothing but an old photo I happened to have. Demo team trashed key pieces of the cabinet drawers that carpenter needed. Cabinets took longer as a result.

My mom house roof caved in while she was in a nursing home, the insurance company recommended Paul Davis, this company took almost half the money up front, it took them almost 2 years to sheet rock and the repair its original form, it was a nightmare. These people subcontract the bottom of the barrier to come out and work on your house, I had cameras watching them work, they were terrible, one guy dropped a refrigerator he has taken out and denied it, I showed the tape to a lawyer I had to hire to make them finish the job correctly. Jason one of the project managers sold us a bunch of lies, pretending that Paul Davis had their own employees, when they go out and hire different contractors for all their jobs. I had to threaten them with the media, when they packed our furniture they broke expensive statues and did not want to reimburse us. We lost about $25,000, run, run.

The mitigation for water damage was amazing. Our Paul Davis contact was at our location many times, and always gave me notice of what would happen next and when to expect it. The Reconstruction services were a nightmare. Our Paul Davis contact was at our location once, prior to his crew starting. He rarely, if ever, kept me in the loop. I often called him asking the status and what to expect and when. He never even came at the end of the repairs to see how they were done or if we were happy with them. They painted 2 rooms incorrectly. One the complete wrong color that didn't match the other walls, and the other room in a different shade. I spent several hours cleaning up spackle and dust marks, because the project took several months to complete.

I had a terrible experience with this company. They were on my insurance company's "preferred" list for an emergency roof leak. AFTER they recommended to replace the roof without looking at it, the SAME EXACT leak happened again. They refused to discount or refund the unnecessary work. They recommended a new wood floor which was not necessary after their own contractor examined it. I had to fight for refunds for work that was on the original quote that was never completed. My home inspector found several aspects of the roof that were incomplete or inadequate. One example: they did not follow standard nail-spacing practices between shingles.

My hot water heater leaked and damaged the floors. This company tore my floors apart, moved the furniture, and left it that way for three months. Unknown to me, they finally installed the cheapest laminate in the room. It has curled up and is a mess. I have to replace it myself now. FYI, I am a widowed senior citizen who was quite ill at the time. I found their representatives and workers to be rude and inattentive most of the time.

Paul Davis had rating sheet signed within 1st month. They said they needed to pull off job for 4 other floods returned after 3 months. Mold increased and attic never past test. End job disaster out $$K.

We had trouble with communication from the beginning, getting contradictory information from each person. No work at all for 2-3 weeks while Paul Davis negotiates with insurance company and we lived with rough concrete floor. Finally work got done and done nicely for the most part. While furniture was being moved in and lots of people around the Project Manager asked me to sign the work completed form. He basically said “It looks nice, right? So sign that we finished the job.” In the chaos I signed, forgetting that dishwasher was not going to be reinstalled until the next week (after it has been promised same day). Project Manager also asked me to give them a rating right away, urging me to give them a 9 or a 10 because an 8 would be considered a failure. Again, I was pleased with the floor and glad to have the project done so I did the rating and gave them a 9.

If I could leave zero stars I would. Where do I begin? We had a house fire in December 2017 and unfortunately this company was recommended to us. We are still dealing with the consequences of their incomplete work. There is no accountability and their GM Brock **, has proved that he does not care about their lack of customer service and irresponsibility of their project manager. I could provide a long list of the items that were incomplete or just not done. It took many emails and complaints to get anything fixed, and most of what was promised was not done. They also did not communicate anything to us unless we reached out first. They blew our project off initially. While we thought they were supposed to be working on our house, they were in fact doing NOTHING. The received no communication or witnessed no work from May-Sept 2018 because their designer quit and no one was being held accountable.

I cannot emphasise this enough: make sure you get a definite price quote from them BEFORE they begin work. I cannot prove that their pricing is suspect, but I certainly feel cheated by this company. Moreover, the owner is rude and aggressive. There are many options out there for home restoration. Do yourself a favour and stay away from this one.

I had them come over to deal with a flood. First problem was they used a hose with a hole in it to drain water from furnace room to the sink in my family room. It flooded my family room...made the problem much worse. Carpet and floor was soaked. Had to run loud dryers for days. Only one worker did anything. The second walked around my backyard smoking. I was billed equally for two. I asked them to check for what I felt was mold. They said there was none. They didn't pull the insulation and do a proper inspection. Mold was actually covering my ceiling... confirmed by the second company I hired to treat it.

This might be the worst company I have ever dealt with. My house burned 11 years ago and State Farm recommended Paul Davis and I said ok. I realize now it was the worst decision I’ve ever made. They cut corners in everything they did even though I was overinsured. I was forced to battle them in every step of the rebuild and when they were done it was apparent they just wanted to finish and there was no attention to detail whatsoever. After 11 years I am still discovering examples of their shoddy work and have spent tens of thousands of dollars fixing the mistakes they made. Avoid them at all costs.

Fist off understand this is ongoing. So we had roof damage that caused a leak in two of our rooms and hallway 12/1/19. Nexxus Solutions Group, through my insurance, sent out Paul Davis Restoration out of Stockton Ca. They came out, tarped our room and made a plan for removing the damaged ceiling and walls. Per my insistence they removed more than expected in the ceiling and found mold. As for the walls it's routine to drill holes and run fans to dry it if there is no insulation. With the mold however they weren't able to run fans and store out the drywall on one wall. They did the mold remediation, and everything past.

Paul Davis was dispatched by our insurance company to evaluate whether or not we had a claim for the work to our home. The agent in Sudbury called within hours to see if we needed them NOW or if it could wait for tomorrow. It could wait and so early the next day they arrived and did an inspection. We did not have a viable claim but the inspector was friendly, professional and very thorough. He described all the steps which were exactly as stated. Very satisfied with the speed and professionalism and will be calling them for sure should we ever need them in the future. Kudos Paul Davis in Sudbury Ontario.

I told the UPC insurance adjuster if I were bidding out a job, Paul Davis would not be invited to the bid – that’s how poor they were in our insurance restoration. As it turns out Paul Davis was one of UPC’s better contractors. If that is the case, I would hate to see the folks at the bottom of the list. First, and I am sure this is a standard line to make someone feel good and that they account for something, they will tell you they can have folks onsite the next day. Well, that is myth #1, they can’t and didn’t. Most of the time all we got was, we'll get to it next week.

I read all the reviews and decided to stop working with them. They never gave me a contract and just moved forward with the repairs. My insurance company recommended them so they thought they were hired. I never hired them and have no contracts signed. Read the reviews, they are an extremely dishonest company and you will have sleepless nights worrying about your home and your possessions. It is not worth it to work with them. Never, ever again!!!

Unprofessional, useless. My house got hit by the lighting in July and the insurance company assigned Paul Davis to "help" with inspection and repairs. All they do is to take pictures and bill the insurance astronomical amounts for work not done properly or partially done and when you discover one of their invoices as I did, they disappear. Avoid this company, they are not honest at all.

They put 5 fans and 2 other things in my house for a week. Tore off all flooring. Left Staples and nails sticking up in floor. Sent a guy to replace sub floors. I'm on walker and one of the board split and was found not nailed down. Flooring guy comes and said sub floor was not safe. No braces put down. Sent someone else to pull up and replace all the 1st guy done. They kept taking hot water heater out and went two weeks with no hot water. 1st time and second time went a week and a half. Went over a month with washer and dryer pulled. Had to go to laundry.

Insurance company chose PDC to repair/refinish our hardwood floors after frig leak. Their sub did a horrible job, cross-grain sanding, damaged stove & fridge during move out. Utter lack of communication. No supervision of subs, wanted to charge us double what another sub charged for repainting. Their attitude is haughty & condescending; in utter denial of any of the problems/damages they caused. Not just one employee; they ALL had this attitude. An absolutely HORRIBLE company to deal with.

I wish I could give negative stars for this sham of a company. The Louisville, KY franchise left wet flooring, wet insulation, and wet baseboards in my home after my water heater burst and leaked approximately 600 gallons of water into my home and crawl space. They advised me that the "mold" I saw was actually water staining from slow leaks & my insurance would never cover it. I was told that Paul Davis is not the water mitigation expert (by Paul Davis workers), and was told they could give me a referral to a company who was. (They stopped answering my calls at that time and never gave me a referral.) They also told my homeowners insurance company that I had no organic growth.

I wish I could give negative stars - HORRIBLE COMPANY, RUN DON'T WALK FROM THIS COMPANY!! We had a waterline leak that caused damage to our home including drywall and tile. They were on the ball with getting the floor dried out and getting the mitigation done, however, everything crashed after that. Although I can say that while they were painting my kitchen floor with Kilz to protect against any further mold, they painted the side of my BLACK fridge white, they didn't clean it, they didn't even tell me. I had to find out after they left, and it's on the side of the fridge which I cannot clean because I cannot move the fridge by myself.

Company had very poor communication with me, the homeowner, about the project throughout the entire process. Project was suppose to take a max of one month to complete. However, the project took over one year to finalize. Had several contractors quit throughout the project and spent several months with no one working on the project. This took place during the winter months as well and my 2 young children had to endure very cold temperatures due to our entire kitchen wall being exposed to the elements. Along with a host of other problems the project manager disappeared and there was no communication about the budget and expenses. I ended up having to pay way more out of pocket than was originally told. I would definitely NOT recommend this company to anyone! Find a more professional and caring company to take care of your home needs.

I had a terrible experience to repair basement with water. They told me by phone will be no more than 2,500. It went up to 5,000 and overcharge weekend. They told me 30% more then it was way too more. They did a poor quality job and when asked the estimated repair cost took them three days to give me an overprice charges with the justification they have insurance prices, however, I do not believe insurance overpay them. My friends and neighbors are the witness of the expensive bad service and poor quality, that it is not only my opinion but from other that they help me to evaluate the job done for the price billed. To avoid issues with this company I desk with another one and best prices quality and was able to manage the insurance refund of the total liability. Again avoid this company for you better experience.

If I could pick "zero" as a rating, I would. We had a fire at our rental property. Property is 100 miles round trip from our home. Representative from Paul Davis set an appointment time to look at the damage and never showed up. We called him to find out where he was and he sent a "text" back saying he was in a meeting. We traveled an hour to get to our property only to wait all day for a call back that we never got. The next morning, Paul Davis just shows up. We didn't want to deal with a company that can't even get their appointment dates correct or return calls, and asked him to leave the premises. We ended up with a wonderful Family owned restoration company that not only confirmed their appointment with us, but also showed up exactly when he said. Buyer Beware... I would not recommend this company to anyone.

I've been a pastor for over 50 years and I've never done business with a company that did such poor job as a service company. First, they are unfairly high in their charges. When I chose to use a less expensive competitor I was met with resentment and they made me pay for it later. Second, it is obvious to me that their main interest is not to provide service.

Flooded rec room issue. Company representative claimed damage caused by backed up drainage pipe. A complete fabrication. Water came in through the concrete block. Representative reported carpet in basement was wall to wall with underpad. It was a throw rug with no underpad. I had folded up the throw rug as it was soaked with water. The small size of the folded rug would have been an obvious giveaway that the rug was a throw rug without underpad. The Company was given tile to test for asbestos. Was never tested. This is a serious concern as the tiling has come up from the concrete floor. Their negligence is potentially harmful to homeowners health. Lack of transparency and honesty indicates a company that is dangerous to customers health. Do not use this company!!!

We had an electrical fire in our 600 sq ft garage almost 3 years ago. Paul Davis quoted us $12,000 and a 1 month timeline to complete the repairs. $28,000 in repair costs and an additional $12,000 in storage costs later and the project is still not complete. We are on our 5th project manager, most of the others were fired by the company. At this time there is still no plan or estimated date of completion. It appears they did not pull all the required permits for the work they did. The work that has been done is rushed and shoddy. They got stucco all over our artificial turf and the tiled patio which must be replaced. Wells Fargo used to have the worst ranked customer service experience in my life. Congratulations Paul Davis on taking the #1 spot.

House fire on June 9th 2018. Paul Davis representative was at the fire. Apparently he spends his afternoon listening to the scanner. Before the fire was out he approached us about restoration. Having never made a homeowner’s claim in over 50 years of homeownership the man from Paul Davis made it sound like we needed his help. Worst decision I ever made using Paul Davis. They were all about the money. Did not care about our personal items. Saved items that should have been deemed a loss. Paul Davis of St. Paul MN. with owner Caleb ** is total scam. Be careful!

The last of September we had a slab week. The plumber. And out and quoted us two estimates. One for just a repair and two to do a repair because he said these types of leaks are reoccurring if not the pipes aren’t repiped. My insurance agency paid for the repair. They came out and did a half decent job with unfinished work. They did not put my fuo back in place, unplugged electronics, did not plug them back up in our in place, removed all my smoke alarms, did not put them back in place. Wires were just hanging from the ceiling. Moved my toilet to put vinyl down and did not secure it back to the floor.

We had a toilet replaced from a large corporation 2 years ago. They installed it wrong. Thus, they hired Paul Davis Restoration who came in December, 2017 and removed molded flooring in kitchen, bath, and laundry room. In November, 2018 not one year later, the flooring has indented pockets forming on our floors. We called Paul Davis Restoration who came out and said we needed 2 joists installed at a cost of $2,000. Why did they not install these, that were never there before or replace the ones that were there, when the large corporation was paying for it??? We intend on looking into legal advice!!!

We had a chimney fire on October 1, 2018. The firemen came and got the fire out. Our house was full of water and smoke. We called Paul Davis Company to let us know what to do. When they first showed up they told us what they could do to put things together, they took over and lead us through step by step. They had all of our belongings out of our smokey house in a week. Our house is now ready for reconstruction. The people from Paul Davis are very nice. They communicate with us through email or phone call on updates. I highly recommend this company.

Originally we looked forward to working with this company because they were approved by our Insurance Company. We had extensive water damage due to an ice maker leak. At first they came out on time and did the mitigation in a timely manner. This took approximately 10-14 days - as they said it would. After that it went downhill. They had our floors and kitchen cabinets ripped up and did not bother to schedule contractor to come out and get the job started. About 4 weeks after the mitigation process started I finally asked when we would be able to get started on the restoration and was told it would be about 3 weeks.

In May of 2018, we experienced an electrical fire in our home. I was 9 months pregnant with our first child (I was at the hospital for a checkup and non-stress test when I got the call that our house was on fire), and absolutely overwhelmed by the damage to our home - the PECO panel had been removed, so the house was without electricity, the entire first floor reeked of a strange smoke that burned my lungs and eyes, I wasn’t sure where my dogs and cats were... suddenly, someone appeared, who the firefighters assured me would take care of all of our problems. He quickly called someone out who secured our broken-in front door and tarped off the hole in the side of our house, he took us and our pets to a motel to spend the night, he promised us that we’d be back in our home and as good as new in 6 weeks.

In May '18 one of the pipes under my kitchen sink came undone and flooded onto my hardwood floor. I contacted my insurance company and they said I had to use Paul Davis Restoration of Utah for the emergency clean up. Paul Davis Restoration of Utah came out in a timely manner and did the demolition and clean up from the emergency.

I suffered water damage from a leak in the hot water tank, which is in the attic. PDR was recommended by my insurance company, Hanover Insurance. Paul ** came out immediately, measured and gave me a detailed cost analysis. The crew was supposed to start the following week... it was almost a month until they showed up. I kept getting excuses that this one was sick; this one's eye hurt; etc. etc. At this time I had moved everything my from bedroom (except the king bed, two nightstands, one dresser, one bookshelf and a treadmill), walk-in closet, and two hallway closets to my living room, dining room and kids bedrooms. Two guys showed up for a total of about 12 hours over three days and then they were finished.

A few months ago, I had a dishwasher leak. Paul Davis was call out by my insurance. I’ve never seen this horrible craftsmanship. Wood vinyl floors with putty in them. Molding joints that do not align with clumps of putty in it. Then the bathroom they just put flooring in leaked. I go to do laundry, and the washer was not installed properly by them. Flooded the house again. Had to redo the first floor and the basement. Took over 2 months for everything to get fixed. Today I get an email from Paul Davis and it has a virus attached. So I ask to speak to a manager and he tells me “what do you want me to do about."

I had a flood occur in April. Paul Davis came in and immediately set about cleaning up the mess. They found mold and extensive damage and set up a containment field so they could clean out any dangerous spores/fumes. I was very happy with this aspect of their work. HOWEVER, dealing with the rebuild is a different story. I believe I have been very patient in dealing with all the delays but as of today (6 weeks after the event) there are still guys down there finishing up the tear down and I have no idea when any future work will be done.

I wouldn't necessarily say the Paul Davis was bad but once the job (RESTORATION) was almost complete I couldn't get them back to finish. They became very unprofessional and I was totally dissatisfied with their attitude and lack of response. I would never recommend these folks to anyone I know or don't know for that matter.

My company secured Paul Davis Construction to restore a 2200 Square foot home following a fire that occurred in October 2017. Their salesman was onsite before the fire was extinguished. Obviously, he was in the pocket of the local fire department. He oversold and the company began to under deliver. We were told that the house would be finished in 120 days. We are now approaching 5 months and the house is less than 40% complete. I have spent over 100 hours checking behind subcontractors, pointing out deficiencies, meeting with the Project Managers, meeting with the company's owner, contacting the Department of Professional Regulation, etc.

I am a small business owner in Lee's Summit, MO. I hired PDR a little over a year ago to build out my second yoga studio space. About 6 months after our LVT floor was installed, it began to peel up very badly. That was 10 months ago. After dealing with 5 different PDR project managers, all of whom have quit, the owner finally came out in person. We have TWO independent inspections stating it is the fault of the installer, Randy **.

We had a fire in our house 2 months ago. The power bar located under the fish tank caused the fire so we had a fire damage and water damage in the house. In the beginning we were positive surprised because the cleaning crew arrived the same day. They started cleaning and drying our house. The next day they started packing our stuff. They decided to take out our stuff to the warehouse. Some of them were damaged. Some needed to be clean.

Hurricane Matthew flooded our home with 3-4 ft. of raw sewage and salt water. We had to rewire, replumb and totally rebuild. We were ready to move in when we were flooded by Hurricane Irma with 6" of salt water in Sept. 2017!! We want to thank you John and Team so much for rebuilding our beautiful home and getting us into our home by Thanksgiving 2017 and we had family here in our new home for Christmas.

I had a roofing company - Tadlock Roofing - not put a roof on correctly and it rained and my entire home and attached in-law suite became ruined by water damage. The Insurance Co, Olympus FL, made us use PDR for the restoration. In the beginning, the dryer guys, it was ok. When the actual restoration work began, we were told, at a face to face meeting, that it would be 4-6 weeks and they promised that our home would be back to its original beauty or even better. We are now 5 months!! in and nothing is completed. Their subs either don't show up or they come at 11 and work until 3pm...

I contracted Paul Davis Restoration due to the nationwide backing of a large construction corporate firm and their franchises' ability to follow the mission statement from the CEO Rich Williams. They stole a deposit check that was to be endorsed by several entities and deposited in the GTE credit union for draft pulls. They cashed two of the three checks and took out a large draft of $40K from the first check that did make it to GTE. In all they took an over payment of $11K and the home is 75% done. They are now avoiding any further contact, have not received a confirm correction from the corporate name brand web based group. The customer service people will not escalate the concerns of ours and the un-inhabitable home we paid an overage by their representative stealing from us and not correcting our contract agreed to home situation.

In March of 2017 a house I rent out had a tenant who accidentally caused a fire which did quite a bit of damage to the inside of the home. The house was filled with smoke and windows/flooring was damaged throughout due to the fire and smoke. My landlord insurance company recommended Paul Davis. The adjuster from the insurance met with me and the Paul Davis representative to walk through the home and determine coverages and restoration work to be done. All was good at first. Once the insurance check came in, Paul Davis requested 1/3 upfront, 1/3 when work began and the final 1/3 when work was completed. This was not a small amount of money we're talking about.

We had a ceiling fall from moisture in one of our upstairs bedrooms. Paul Davis was sent to us by Liberty Mutual Insurance Company (our carrier). From the start they were sloppy, not on time, and not very professional. They removed all the ceilings in every room and closet on the 2nd floor. They did not properly cover our floors which caused numerous scratches in the wood flooring. They put our furniture in a pod in the driveway in a very sloppy and unprofessional manner. Some of my furniture was scratched. We had to empty our closets and rearrange the pod ourselves.

After a fire at my home, I signed a contract for emergency repairs, including turbo fans and dehumidifiers to keep the house from further misfortunes, beyond the fire-riddled sections. The promised equipment never came, and so over time mold and mildew took over my basement and the rooms above. Much of the contents could not be cleaned or restored, and they are not accepting responsibility.

Took advantage of a sick senior. Had her sign a one page contract while she was alone in the hotel. Had three extensions, work still has problems, it has been 2 years. The franchisee S. ** finally came out after two years when I contacted an Arbitrator about the issues. New floor was laid and has cracks in it all throughout the house. Floor trim was not installed correctly or not installed at all. Stucco on the outside was not completed to the foundation, so mice were getting in the house. Garage door hung incorrectly, mice getting in. Deposited materials from job site on the neighbor's property. Hook up stove wrong, (Gas Leaks). Cheap materials used and high price charged. So much more wrong, too many to list.

Hired PDNF after hurricane Matthew. It is now 5.31.17 and the project is still not complete! Very poor workmanship and NO ATTENTION to detail to the point where I'm pointing out the obvious issues and trash to the owner that shows little care. They left TRASH, NAILS and VERY POOR CRAFTSMANSHIP (the list is very long of errors) all over the yard (my dog got a nail in his paw)! WARNING - do not call them! Read the other reviews of the same issues. A NIGHTMARE to manage this company, as this is what you have to do for them to get anything done, and when they are done, it's poor quality.

More than happy with the services of Paul Davis. They were very professional and really appreciate how friendly the customer service is. In addition, they are fast and flexible. The speed of service I was more than happy with. Liked that they are available 24 hours and willing to work with you around your schedule which makes them a place I would recommend them to anyone. The reliability of Paul Davis is more than exceptional. They are very fast with the process and also flexible with scheduling when you have a specific time and day in mind. I was happy with the value of the service. It is hard to find a company who are not only flexible and professional but also have friendly and great customer service and willing to work with you and answer all your questions.

Was on time. Spent the entire time working and being efficient and not spending time on the phone or sitting around eating lunch, etc. Thoughtful crew for sure. Finished the job ahead of schedule. Cleanup was outstanding. Efficient work crew. Finished a couple hours ahead of schedule and very well done. Have never had an issue since we had them over to work. Would definitely recommend to anyone who was interested in having this sort of work done. Cost was less that of similar businesses to do the same work. Was under budget in actuality. Would recommend for sure. A+++ service.

The service was great. You will feel that you get everything you pay for and you will love the job that get done. You will love how this company treats. The job was done in a flash but not too fast to where I feel they rushed thru it. I could see the quality of the work they did and was very happy with the time it took to do it. They were there when they said they would be. Actually got the job done early. Great. So I would say very reliable service with no complaints. You cannot beat the service you get for what you pay. There is nothing that matches how great of a job they do for the value that you pay.

Customer service is always very friendly and helpful. If I have any questions they can always directly answer me instead of switching me to another representative. The service is always fast and usually the job gets done very early in the schedule. There are ever any delays with this service, I am fully satisfied with the speed. This product is extremely reliable in that it always works and intends for what its purpose is for. There are never any unreliability to their services or products. The value for this product is high in that the price for the quality of this service is overwhelming. This service goes above and beyond in terms of its value.

The customer service of this company is one of its top aspects and they will help you for almost any problem you got to ask them. Always enjoyed talking to a representative. They did take longer than they said they would to remove the mold, but they still did it and that is what matters to me. Doesn't bother me too much. The service they provided for me proved that they actually care about the environment you live in and they take their time removing what you tell them to. The company has a higher price than most other companies doing this job, but its service and its quality labor proves this company superior over the others.

The customer service, I would recommend. Everyone knows what they're doing, they help you when you need it, they're always there giving out great advice. The scheduling process works, hard to get use to, but it's easy to get into doing. Once you do it enough, I would recommend it, you just gotta be fast. Inspection is very reliable and secure. We have them monthly. It's good that we have them the way we do, keeps everyone out of trouble. The value is very good, you get everything and more for your money. You won't be disappointed, that I promise you, the service is great.

In most cases they were extremely courteous. Nothing was left untouched, but all in all a great experience with the exception of a couple people who were temperamental and it showed. I had the pick of the litter. I was actually able to either go online or speak with someone on the phone and I chose online. Did not have any site issues or connectivity and it was a lot of fun. I was greeted by someone who was professional and thorough so it was a great experience. I also was totally impressed with how pleasant they were when responding to questions and it left me feeling important. Anytime you look at it is a cost but also what you get is the importance. In this case, I was assured my needs were met and they demonstrated what it is they do and how applicable it was to my company.

Customer service representatives were always friendly and nice on the phone.They attentively listen to customer request or problems and make sure that the issue is addressed in a timely manner. I was very satisfied with the scheduling experience. I was able to schedule an appointment in time when it is convenient for me and even when I wanted to change time, it was easy to arrange. I can describe my inspection process as very satisfactory as I was happy with the service provided. I believe it took regular amount of time, so can`t complain. I was very happy with the overall service received. I think the price to value ratio is good. I would definitely recommend this to my friends if asked.

Great customer service. They are available 24 hours a day. Fast to come with solutions and are great reliable. They are very helpful. They offer flexible schedule. Always many openings. They understand your busy schedule and try to accommodate as best as I can. I schedule a every other month inspections. They always come on time and always provide feedback on the people. The company has great value. Often times they provide coupons and other breaks. They offer great prices. Would recommend this company.

They are very, very professional and answer any and all questions you may have. They also will follow up with a phone call if you ask them. My scheduling experience was very fast and easy. I called and was in touch with a customer service rep right away. I had asked for a specific time and date, which I was given with no problem. The inspection process was very fast and easy to get through. The workers are very professional and respectful of you home. I did not have any kind of problem. The value is very, very excellent for what is provided. One of the reasons I love this company is that they do not overcharge you and will work with any price range.

Great customer service. Great communication. Great approach. Great offers. The hold process time of the transaction was no more than 10 minutes long. Also the agent was kind and polite. I called on Monday and they schedule for a routine on Wednesday. The scheduling was on-point and excellent. The hold time was no more than 8 minutes long. The inspection that I notice was a leak in the area. So that's when I called for a schedule appoint for the people of the company to come out and fix the situation. The service from the company overall was very good and nice. The service was very excellent and great. I would try the service again. I just hope I get a discount the second time lol.

Paul Davis had very polite, friendly, and professional employees. They got the job done quickly and we were very pleased with the outcome of their work. Would highly recommend! Scheduling was done based on what worked best with my husband and I's work schedule and they were able to get in and done quickly. They came in and the inspection was done properly and in a timely manner. The employees were very polite and courteous of our wants and needs. Couldn't have asked for a better job to be done and at a decent price. It's a nightmare when unexpected things happen and the employees at Paul Davis made the entire process quick and painless.

Over 2 years ago, we found mold in and around my kitchen sink. My Homeowners Ins. came in and then sent Paul Davis out to look at it. I never once had a choice in who was going to do the work. They came in and packed up my kitchen and blocked everything off. For over 6 weeks they left a huge hole in my kitchen floor etc. Finally after I exploded they came out and put the underlayment down. They left me without a sink, so I was doing the dishes in my bathroom sink. That was until my neighbor brought over a garage sink, plywood and 2 sawhorses, so I had something to use.

After scheduling an appointment and the technician never being on site, I called five different times to reschedule and no one can seem to actually schedule an appointment correctly. Then once I do get through to the process, the times that I had available were all booked up but they weren't when we began the call.

We had a roof fire and PDR was hired for the restoration. After 6 weeks they abandoned the job site telling us the job was complete, only to find lots of work not finished or never done. Now they have put a lien on our house for $3,046.27. The work not done comes to more than that not including what my insurance has already paid them for work not done. They also caused damage to our furnace and left water pipe unhooked.

We had a house fire in 2004(9-26-04). PDR did the re-build by sub-contracting labor in our local area. The jobs done and poorly done at that. We moved back in in May of 2005(5-13-05). It took 8 mos. since our return home. There has been several discrepancies about the final work. 1 is that the garden window that was installed has broken and NO ONE WILL REPLACE IT. We notified PDR after this happened and they played around at passing the buck for a yr. so now warranty has expired, we have the replacement glass and everyone refuses to do the work....still passing the buck.