Paul Davis

Paul Davis

 3.7/5 (118 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating3.7 out of 5
See all 118 reviews

About Paul Davis

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Paul Davis Reviews

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Paul Davis?
  • 4,243,660 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 6
Verified Reviewer
Original review: May 16, 2023

Quae did a great job. We are very satisfied with his work. Very kind and professional. Our kitchen floor and walls have water damage from a different company that installed our new refrigerator and didn’t do it properly. I’m so glad we chose Paul Davis to do the job.

Be the first one to find this review helpful
Verified Reviewer
Original review: May 9, 2023

My mother had her roof and 3 of her ceilings replaced after Fiona... we are so very impressed. We could not believe that is 6 hours, the guys had the old roof off and new one on. When the other guys came, they tore down 3 ceilings in 3 rooms, they were so friendly, very hard working and so very dependable. We were sorry to see them go. My mother is so happy as are my sister and myself. We have been recommending them to everyone we talked to. Thank you so very much for all your hard work. If we need anything in the future, you will be who we contact.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Mold Removal and Remediation Companies delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified Reviewer
    Original review: Aug. 4, 2022

    Shaun and Savannah arrived on a Sun morning (called Sat night) to access the damage from a 3 week water leak. Straight to work pulling up carpet and soaked pad, set up fans and dehumidifier to dry out flooring. Brian came on Mon to check water saturation, again on Tue to remove hardwood flooring. Shaun and Dillon returned Wed to remove tile to facilitate drying process. Finished up on Thu and will start restoration process at a later date. Kudos to Shaun, Savahnnah, Brian, Mike and Dillon all did a very professional job. Can't ask for more conscientious employees.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Aug. 3, 2022

    Needed help assessing water damage. Came right away and told us what to do next. Appreciate all the help provided. Recommended by a trusted friend who has done work at our home. All in all an excellent experience.

    Be the first one to find this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: June 1, 2023

    I suffered damage to my property during a hailstorm and chose this company from the list of preferred vendors my insurer provided. Not only did they not complete my repairs, but they then tried to coerce me into signing a certificate of completion! Further, my insurer advised they had approved an amount for repainting my fence, but they never advised me of this, nor make arrangements to have the work completed. 2 years later, and I'm still fighting with Paul Davis. NEVER USE THIS COMPANY!!!

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: March 29, 2023

    On 10/2022 the Paul Davis Restoration Company was sent by our homes insurance company for level 3 water damage. After demolition, my husband requested a quote from the repair side of Paul Davis. My husband received a quote with one tech and his manager. After an employee turnover, he was stated that quote was not valid and they have no records of that. However, my husband has the paperwork along with emails from our insurance company with the information. Since 10/2022 we have been going back and forth with Paul Davis for completion of our home.

    Our home's floor titles are particularly torn apart from an attempt to pull the water damage titles up. Paul Davis has multiple quotes from our insurance approving fixtures on the cabinets, countertops, floors, etc yet no one has contacted my husband or myself. However, the management, field staff are unresponsive, unprofessional, disorganized, and unconstructive.

    In my opinion, using Paul Davis for anything leads to a headache, unnecessary time and energy, and financial risk. Not to mention after speaking with a colleague who happens to be a doctor, and has previous experience with Paul Davis. She stated Paul Davis are crooks. Paul Davis, please submit itemized receipt of everything that has been done? Please remember the itemized receipt should be identical to the itemized receipt my husband has from our home insurance company. Not the information given to him verbally about some fees will be delegated to other fees that required more expenses than another expense.

    Just like one of the other reviews we were told Paul Davis could not take their home repair. We were informed Paul Davis decided not to continue the repairs on our home. Abruptly, after they came and pulled up our title throughout our house. We should not be charged on the itemized receipt for the title if the pulling up of the title was not completed. Along, with not including transfer of pack-up items. No work was completed to even have the items transferred.

    Water damage was all throughout the floor not just in two spots of the title. The gentleman who was speaking with husband was Doug; however, he must of been told not to respond to my husband since he never responded back to my husband's text. Thank you for your time and assistance. The photos attached are photos we had to request to have remove from the demolition crew once they already said they were done with demolition. Along, with uncompleted title removal. As you can see they failed to remove the contaminated water damage from the overflowing fetus filled toilet damage from material of the home.

    7 people found this review helpful
    Verified Reviewer
    Original review: Jan. 3, 2023

    I don't know where to start but I hope this review will stop somebody from having to be homeless. This is a franchise of a national company. Please be careful. This particular owner has contracted the worst tradesmen to complete the smoke damage to my home that I have ever seen! It has been 17 months and he quit because I hurt his feelings when I was told in October that my house was FINALLY finished only to find mismatched cabinets, flooring that looks nothing like we ordered (you can see the difference between the sample and the floor plank shown in the last 2 pics), screws coming out from underneath window sills, gaps around almost every light switch and light, and to top it all off bathroom counter tops that are oozing with caulk to make them fit and a bathroom mirror that is crooked and doesn't meet the counter. I can go on and on (49 picture worth of major mistakes). His response when we asked him did he feel like he should fix this mess. "You signed the contract and we don't warranty out work". CAVEAT EMPTOR!

    19 people found this review helpful
    Verified Reviewer
    Original review: Dec. 14, 2022

    This is the worst company I have ever encountered in the residential construction field! Our 90 day job has taken over 18 months, 3 project managers later and is still ongoing! As part of the restoration work they refinished our wood floors and the finish was so thin that a drop of olive oil soaked through. When we complained and asked them to redo the floors properly they brought in an "expert" to provide an "independent" opinion (that the work was higher than industry standard). The expert turned to be the subcontractor! We were forced to hire a true independent industry expert that said the work was crap and needed to completely redone. Now they want us to trust them to do the work correctly and I want to hire another company. Run from Paul Davis Restoration.

    20 people found this review helpful
    Verified Reviewer
    Original review: Dec. 9, 2022

    Aug 5, 2022, my water pipe from my water heater unplugged from the water heater. There was water everywhere in my basement. I called Allstate home reconstruction department for assistance. The referral was Paul Davis to come out and help with reconstruction. At first, they did their job, but then they verbally lie about an agreement showed up on the Bill, and thus I left with a $7849 bill (content storage). I asked, *Does the insurance cover for moving the content from my house to your warehouse?* He says, *Yes, your adjuster confirmed that it will be paid for.* (Thus I signed the E-sign.) 3 months later I get a bill saying that the (Reconstruction is $15879 and the 895$ for something else was paid for).

    Then it says *Owed amount: 7849$.* I called them for the misunderstanding concept that occurred in the bill. (Allstate paid for the Reconstruction & something else but they didn't pay the *Content moving*) (Stored for only 2 weeks.) I was told verbally that I wouldn't have to worry because he confirmed it with Allstate. (Allstate refer them thus I trusted Allstate opinion when hiring Contractors whom to fix a disaster.) Unfortunately, ended up losing more money ($7849) because I trusted Paul Davis for an Oral MISTAKEN Agreement. If your Insurance hires them beware of their underhanded *Verbal Lies*.

    17 people found this review helpful
    Verified Reviewer
    Original review: Dec. 1, 2022

    Fire started on 05/13/22 and as of today I still don't have a complete garage. First day company came out and was able to assess the situation. 1 restoration person was doing the cleaning that day but did not return until June 23, due to no pod to place any items in after cleaning them. Dumpster was delivered until June 24th. So, this is over a month after that some things were actually being done. Manager Curtis was always making excuses. They hired some Temp people that did not know what they were doing. I even caught one smoking weed in the vehicle on my property. The temps would leave cigarette butts everywhere, along with garbage. I would walk out and hear them complaining of all the stuff they had to clean. They would throw things away without recording it as they are supposed to. They broke items that I cannot replace. One of their drivers even drove through my yard taking branches off of my Crab apple tree.

    Pack up took until end of July, when they hired an independent contractor to take out the drywall and insulation. He showed up and completed 40 percent and then went on a 2-week vacation. I ended up taking down drywall, insulation, and a storage room to help speed things up. They finally attempted to get an electrician out on July 27th after I had to ask, "have you done this yet"? Then Curtis gave an excuse that my insurance company wanted a second quote on electrical. So, Curtis found another company to come out in September for a quote. My insurance never asked for another bid.

    The electrical company wanted half down to even schedule the repairs. Curtis would not release any funds from the insurance check to do this. Then someone for the garage doors finally showed up in August. The doors had to be ordered by another company and only arrived in October. Needed funds for those also. Curtis would not release funds to pay for anything. Throughout August his mitigation crew that did not know how to even operate a paint machine sprayed white lacquer all over my garage walls and floor of course. Missing spots that needed to be covered due to smoke damage. Did not even clean before using the spray. They would buy a 5 gallon at a time and run out, so they dragged out the process until September. I would constantly call, and Curtis would not answer, but he would text back saying he would call me right back. Never got calls back.

    I finally got fed up and called my insurance company and cancelled Paul Davis services. I could not get any funds for repairs until end of October. I went through the pods to see how everything was doing in there since it had been sitting so long and I needed some tools out of it. They stacked heavy containers on light, it was like a tower of Jinga. Broken container totes everywhere. Then Paul Davis sent my insurance company their quote on what was done. Total fabrication on everything. Their project manager Josh called me to ask if could sign the check. I said no due to the fact of how I found all the totes in the pods. Then he asked if he could come out and finish up restacking of the pod stuff and clean up the paint on Monday Oct 31. I told him I did not want anyone out there unsupervised. He assured he would be there and that he hired a whole new crew that were trustworthy.

    No one showed up but then I get a text on November 7th. "Oh yeah, we were out there last Tuesday and got stuff stacked right." Things were still stacked unsafely and had fallen down. Paint was not cleaned up. I was very upset that no one called to tell me they came out onto my property. They have gone through 2 office managers, numerous cleaning staff since May. They lost the form I signed on day one and want me to sign another along with the check for their services, but I am refusing until things are corrected and replaced. Do not use this company. So much more happened during this time but it is Dec 1st, and I still don't have a finished garage. All my belongings are sitting outside in Pods and under snow.

    12 people found this review helpful
    Loading more reviews...

    Paul Davis author review by ConsumerAffairs Research Team

    Paul Davis is a national line of full-service restoration companies. The business’s services include fire, water and mold restoration services.

    • Variety: Paul Davis offers not only mold removal expertise, but also fire, remodeling and water damage services.

    • Convenience: Paul Davis has a nationwide network, so it’s easy to find a franchise when needed. In addition, the company offers 24/7 emergency services for when customers need help with mold quickly.

    • Extra services: Paul Davis offers a slew of additional services for water damage, including the cleaning of personal belongings.

    • Customer service: There are many Paul Davis franchises, so the quality of customer service at each depends on the staff. It’s hard to predict the level of service without having experience with the particular franchise.

    • Cost: Paul Davis is a relatively pricey mold removal company and restoration due to its prevalence and experience.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Paul Davis Company Information

    Company Name:
    Paul Davis
    Year Founded:
    5210 Belfort Road, Suite 300
    Postal Code:
    United States