About Paul Davis
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Paul Davis was recommended by my homeowner's insurance company to restore cabinets, counter tops, dry wall and stucco damage resulting from a water leak because they were inexpensive. The initial meeting prior to signing the contract, Mr. Davis himself made (2) promises in addition to the insurance adjuster's list of needed repairs at no additional costs. Once we signed the contract, Paul Davis backed out of the promises claiming he didn't realize how much it would cost.
Additionally, and huge!!!! Paul Davis agreed to to honor the insurance company claims adjuster's list to repair in his contract. However, Paul Davis failed to honor the full contract. Yet, Paul Davis hired an attorney to force my wife and I to pay for a job that was not completed. Note: Paul Davis stated that he was not going to finish the kitchen cabinets repair because he didn't expect the cost to exceed his original estimate. We had to hire someone else to complete the job because we had a wedding coming up in our home. I do NOT recommend Paul Davis Restoration of the Inland Empire!!!!
Hired Paul Davis Tampa to do renovation from an AC handler leak. Project "Manager" Andres (apparently they use the term very loosely) complete lack of communication, laziness and total lack of interest in the project should have been a warning sign. The following is a list of some of the issues we experienced. Please read on to the last one. It is the most dangerous and disturbing aspect having hired this company.
1. Contractors showing up around 10 am only to say leaving to go to Home Depot for supplies. One hour round trip from my home. When I mentioned this I was told that was standard procedure. Really!!!
2. Painters doing electrical work. Self explanatory.
3. Attempting to cut tile indoors without any containment. When I insisted they do something again they went to Home Depot. Only to return without proper containment kit(s). Instead a roll of fine mill plastic sheeting and painter's tape. Needless to say the much if not most of the tile dust escaped into the house.
4. Pressure from "manager" to consider removing three plus rooms of tile instead of the 300 or so sq ft necessary because tile had been discontinued. Insisted could not find enough tile and if he could it probably would not match existing tile. I contacted the manufacturer and in a 2 minute phone call found 2000 sq ft of it available. Even went as far to tell us they could pack up all the rooms and transport it all to their warehouse for storage. Then demo all the good tile and replace with a tile selected from their showroom. All I could hear was commission, commission $$$! Tile was perfect match 100%.
5. On several occasions sent a contractor alone to do work who spoke no English at all. Unfortunately I only speak English.
6. Contractors often showed up without clear instructions on what they were supposed to do. Homeowner has to act as manager and supervisor.
7. MOST IMPORTANTLY: Homeowner may need to have a means of protecting themselves and their family. Contractor arrived alone to start work shortly after I realized another guy was in my house. Only expecting the one guy to work that day. Ok, went out to my garage and found two ladies sitting in the middle of my garage with laptops and food. Asked Andres to ask them to leave. At first he refused and and after a lengthy text and telephone exchange called the contractor. Contractor became extremely irritated slamming things on the floor of garage and cursing at me in Spanish. I confronted him and explained to him and his helper my reason for asking apparently their wives to leave.
I asked how long to finish was told one hour. Desperate to get this horrific ordeal over with I told them to finish ASAP. I pulled up the Sheriff's phone number on my laptop and got out a loaded handgun and tucked it into my waistband. You NEVER PUT A CLIENT/HOMEOWNER IN HARMS WAY! If a homeowner contacts you and is not comfortable with a situation or worker in their home YOU GET THEM OUT IMMEDIATELY! I was fortunate this situation did not escalate, however someone else may not be so fortunate.
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I had a roof leak in March of this year. Progressive insurance referred me to Paul Davis, so I called them. They came out and covered the damaged area the same day and were real responsive in the beginning, so I request a quote so I could have it done quickly before more damage was done. I finally got a quote from them to roof my house and repaint the damaged area close to the end of April a month later. Once I found out what my insurance would cover. I had a second quote made to take out the re-painting. I received the second quote a week later. After another week or so and signing the work authorization forms for them to do the work. I was sent another quote because the estimator forgot to include the rigid cap, if you don't know roofs look up what a rigid cap is.
Through-out the whole month of May I was told anywhere from two weeks to 3-4 weeks before I would have my roof replaced. They did a check in May to make sure my roof wasn't leaking more, one of the guys that showed up looked to be spaced out of his mind and wouldn't trust him in my house for anything. Finally, after several calls to the direct office my roof was replaced right at two months from when the papers were signed. They dropped off the wrong vent flashing, the dumpster wasn't here when the roofers showed up.
It took this place over two weeks to send me an invoice, I sent the check certified mail so I could ensure they were paid, it took them less than 24 hours to clear the check through my bank, and still have a half a box or so flashing sitting beside my house. If you need a roof deal with a company that does roofing, everyone involved with my roof were companies they sub-contracted anyhow. I have kept all documentation and emails just in case something comes up when the sub-contractors don't get paid. Not to mention they will over quote you. I found out after the fact I could have save almost 2k for my roof by going somewhere else and actually could of had it done in less than two weeks.
We were under the direction of Liberty Mutual to use this company since this was a homeowners claim. This small water damaged project has been ongoing Since March 15th, 2021 and the project is still not completed as of June 23rd, 2021. Every step of the way we have had to supervise all of the work. They do not follow through and the contact is obsolete. Worst experience we have ever encountered.
Paul Davis crew came out and put a tarp and sandbags on our roof in November 2020. Today when we were removing the sandbags, we were SHOCKED to find their crew had taken the anchor rope for our boat anchor and cut it up to secure the sandbags to the tarp. The rope costs about $25.00 to replace, but that is not the point. It was in our garage, so the crew was in there looking around then took the rope without our permission. What kind of people are they sending out to do this work?!? They knew what they were coming here to do, why was it necessary they take and use our personal property? This behavior is completely unprofessional and unacceptable.
They left an absolute mess, kept fans on 24/7 in spots that did not need to be dried so that they could charge my insurance company more money, did not open parts of the wall that should've been opened from Day 1 (insurance rep had to get involved), and blatantly lied to my insurance agent about when they finally removed the fans, telling him that the fans were removed on a certain date/time not knowing that the insurance agent was at my home at that exact date/time.
They also fired the person who initially came to assist us after two days because he actually opened the walls and ceilings to assess the damage whereas the other two who came only wanted to use fans and not open anything. When we broached them about this, their attitude came across as hostile and I felt awkward being in my own home. They charged my insurance company $6k for about 4 hours of real work, terrible quality, and almost a full week of fans operating at decibels that damage hearing. Unquestionably the least professional company I have ever had the misfortune of doing business with.
Paul Davis is on home owner's insurance preferred contractor list, provides cheaper price to competitors to have the job from insurance, asking the money in advance and then abandon the job or poorly executing the job. I found thousand of same insurance-contractor scam running through the country with the same company-Paul Davis Restoration. Also read the ratings of Paul Davis.
I've owned houses with many years with hiring many. They are the worst I've ever had. If you consider hiring do yourself a favor and don't think. Not professional, lack of communication, very rude or not helpful at all. Paul Davis brings you headaches, long delays, no phone replies over months, overpriced with items charged but not done, 1.5 year job that should have taken less than half that time, horrible quality of work, labor with shady workers and ways and did not fix defective workmanship they promised. I would give them a zero if I could. I only lived there a few months and the counter is buckling and half the kitchen floor is coming apart. They said they would fix it months ago and never called back.
To whom it may concern: My name is JR ** and I would like to tell you about my experience with Paul Davis Restoration. So we were right in the middle of the Tick Canyon Fires in Oct 2019. A Paul Davis associate lives right up the street from me so naturally I would have thought of supporting the neighborhood and all. The very first meeting we had scheduled was cancelled only after I called the estimator 15 minutes after the scheduled meeting. He was very busy as a result of the fires so I rescheduled… Guess what, he was a no show again, only to arrive an hour later once I called him to find out if he was still going to show up. Although he missed or was late multiple times throughout (he has a son that plays basketball and he coaches him), the process went ok after that as far as the timeliness of the work performed, mostly!
They brought in several companies the clean our house from top to bottom, they replaced all of my attic insulation (they had to reschedule because they didn’t bring sufficient product for the job), because the airdrops that were occurring on top of the high winds, our house was a target of the bright pink "Phos-check" all over my house, a company was brought in the pressure wash the entire house top to bottom. So lots of work going on. The insulation company also dirtied our walls, soiled our carpets and knocked a picture off the wall in the staircase as well. I took it upon myself to re-clean the carpets and fixed and rehung the picture myself.
During that period of time where multiple contractors coming in and out of our house daily, there was quite a bit of damage incurred by the contractors (some mentioned above), a separate large family picture was mishandled and dropped on the floor shattering the glass, a focal point window covering was broken to the point where it is unusable (we just leave it in the down position because it's no longer functioning), I have several valuable bobble head collectables where at least two were broken, all of the external woodwork was pressure washed to the point where there are large areas where there is no longer any paint of the wood so it is bare to the elements now), the stucco on the outside was damaged by the Phos-check and the pressure washing, there are other things that were damaged but I think my point is being made.
So as we came to the end of the what they referred to as the "Clean up" stage, I began to have the conversations with the estimator about the repairs that needed to be made once the “clean up” was completed. That seemed to me so I did not become concerned at that time that I had asked multiple times with no good answer. But I did ask him when they would be coming out to fix the damage, he then indicated to me that he was part of the “clean up” crew and there was a “repair/rebuild” part of the project and that person would reach out to me very soon. I was reluctant at that point especially when he presented me with the sign off document that his part of the job was completed, again sounded reasonable to me.
When time came to pay the bill, I had a very minor communication issue with my mortgage company/Insurance company (both reputable companies), all of which were Covid-19 related. It was hard to be able to contact anyone by this time. In addition, I work for a large corporation where I am required to come into work daily (7 days/week) as I am considered an essential worker so communication with my financial institutions became even more difficult. It was really starting to get hairy with the world wide pandemic all the while I kept in contact with my mortgage/insurance companies as to get payment to Paul Davis as soon as possible.
The person I was dealing with became decidedly aggravated with the situation so I thought setting up a three way call with all involved would prove prudent. Seemed like the right thing to do at the time and situation. Well, I won't repeat the language he used in my letter as this may be read by someone sensitive but the language he used during the call was so offensive the representative on the phone hung up abruptly. I called her back and she indicated she wouldn’t tolerate bad language and had authority to hang up. I told her I didn’t blame her but I apologized and went about my day. Something like… I want my XX**** money!
I also receive multiple threatening emails that they would be forced to send us to collections if we didn't pay immediately. As mentioned I work for a major corporation and understand needed to pay timely but there are times where stuff just happens. I don't know about you but I don't have $30,000 just sitting around just in case of something like this rare exception comes up! Paul Davis received their money only days after this outburst by the person I was dealing with so really uncalled for in my opinion. The funny thing is he offered me unsolicited business advice by stating if I had a customer that owed me $30,000, I would have done the same thing. Well as an individual who has responsibility to an $80+mm dollar area, I would never raise my voice, use bad language and make threats to a person if they don't pay NOW! Needless to say this was not advice I was willing to adopt.
Finally as part of the "promises" Paul Davis Company made me… Shortly after the fires were extinguished the fire department came out and assisted us with getting as much of the pink chemical off our house as possible. This seemed helpful until we went back to the kitchen only find >3” of water in on the kitchen floor as a result of the high pressure water being used to clean the Phos-check form the back of our house. The water came in through the sliding glass door and covered the kitchen floor. Luckily we noticed it right away and quickly sopped up the water, but the damage was done. All of the lower kick plates of our kitchen cabinets were stained and discolored.
The weird part of this was all along I continued to ask about the damage and wanted to know when that would be completed. At a point right before I was tricked into signing off of the "clean up" part of the project, I asked one last time about our kitchen kick plates and the estimator got real excited and told me that my insurance company had been pushing back on that part of the project but that his manager had just told him that Paul Davis Company would cover the repair as we had already spent more than $100,000 in clean up and it wouldn't be costly to replace the damaged/discolored wood. I have that in writing by the way in a text conversation with the estimator. That sounded reasonable to me so I signed off on the "clean up" part of the project.
Now to the "rebuilding" part to the project… Well I was done with my relationship with the estimator (he ghosted me once I asked him to help me with the kitchen repair and remind his manager that they promised to replace the damaged/discolored wood) so thought it made sense to contact the estimator's manager which I attempted multiple times. So I'm thinking all of my exterior trim would be repainted due to the high pressure washing (paint was 3 years old by the way) to remove the pink fire retardant, I'm thinking we’re going to be contacted by someone that can confirm the damage/broken items incurred by the contractors and lastly a company that would be working on my kitchen cabinets.
Nothing but crickets for weeks. So I reached out again to the manager via text and told him of all of the issues in this letter. He responded that "This was the first time he is hearing of any of this" and if I could be patient he would address each concern and get back to me on Tuesday... Perfect! Well if he would have responded it would have been perfect. I text him on Thursday May 28, 2020 and have yet to hear back from him. I text him a couple of weeks later thinking he meant a different Tuesday but still nothing. What really sucks is I live about 20 houses from this guy and I get to see him coming and going and he won't even make eye contact, he knows the way he/Paul Davis has treated us. All I want is my house put back to the way it was before the October 2019 Tick Fire in Santa Clarita.Sincerely,
So we had water damage from our upstairs bathroom to our downstairs bathroom. My insurance company suggested Paul Davis restoration. Kyle came out and reviewed everything and said, "Oh you have a busted pipe," WITHOUT tearing open the ceiling to confirm the pipe was leaking and said, "You need a plumber." So I hired a plumber. Plumber comes out and says, "No you don’t have a leaking pipe. I have no idea how he came up with that," saying every restoration company they deal with will examine the area to make sure it’s a leaking pipe. Turned out that the water was leaking thru the grout of the tub. So I had to pay the plumber for coming out so this made me upset.
Then Kyle once again said, "We can get someone out there to work on this right away. We should have this done within a week." 2 weeks later finally the tearing up our bathroom and drying out the floors it was done. Was going to hire them to do the repairs but again Kyle said, "We could come out next week, get this done within a week," again lied to once again. He kept promising and NOT delivering. They hire people that constantly lie.
I have my elderly father living with us and I had to put him in a hotel for 6 weeks before I could get everything done start to finish because we had no bathroom for him to use. HORRIBLE HORRIBLE HORRIBLE customer service. Also when I had talk to him the last week Before moving the fans Over the phone Kyle raised his voice with me because I called him out on his lies. I told him it was not ok to scream at your customers and that was very unprofessional. He said, "You're right Heidi. I’m sorry. We will be out there tomorrow to pick up our equipment then you can move forward with the contractor of your choice."
Paul Davis author review by ConsumerAffairs Research Team
Paul Davis is a national line of full-service restoration companies. The business’s services include fire, water and mold restoration services.
Variety: Paul Davis offers not only mold removal expertise, but also fire, remodeling and water damage services.
Convenience: Paul Davis has a nationwide network, so it’s easy to find a franchise when needed. In addition, the company offers 24/7 emergency services for when customers need help with mold quickly.
Extra services: Paul Davis offers a slew of additional services for water damage, including the cleaning of personal belongings.
Customer service: There are many Paul Davis franchises, so the quality of customer service at each depends on the staff. It’s hard to predict the level of service without having experience with the particular franchise.
Cost: Paul Davis is a relatively pricey mold removal company and restoration due to its prevalence and experience.
Paul Davis Company Information
- Company Name:
- Paul Davis
- Year Founded:
- 5210 Belfort Road, Suite 300
- Postal Code:
- United States
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