Paul Davis Reviews

I am so pleased with the work that was done - the young men from the start to finish were incredibly kind yet professional - Kyle made sure that the work was being done according to what we were told would happen and Paul just did an amazing job with all of it - I would highly recommend this company to any of my friends and family - our house looks so so great!!! Thank you so much!

My complaint is that the company accepted our cleanup and restoration project at our house when they already had too many jobs already. They should have turned us down and our insurance company could have recommended another one to us. We are 54 days from the small fire on our LG range and are still not able to live in our home. The first picture shows the damage after the fire. The second picture shows where we are today. Still waiting for the cabinet to be painted again after the fire. Smoke spread soot all over the house and everything will be painted again. Supposedly Paul Davis restoration of Greenville SC is sending their staff to start preparing for the painters today. It’s now 12:45 pm. The staff are polite and respectful. I’m disappointed in their sense of urgency.

It is an incredibly scummy practice to make your company vehicles look like police officers. That will only make people avoid your company. I had to slow down because I thought your company vehicle was a cop. Do you know how much time I wasted.

The project manager repeatedly lied, the crew wouldn’t show up when they were supposed to, didn’t properly communicate with us or the insurance company, tried to lowball us on the product we could get (after insurance already cut them a check) took over 2 months to complete the project while we were in an Airbnb and they worked a total of 8 days during that 2 months. THEN, after all was said and done, 2 months after we were back in our house, project completed, we got a letter stating we owe $1,700 and they are putting a Leon on our home!! After speaking and emailing with their attorney he said they admitted fault, we don’t owe that, and apologized for the confusion. It was a nightmare of an experience! If your insurance company tries to use them, tell them to try again! Consider yourself warned.

I had a water leak on my high ceiling at Family room from clog drainage from condenser unit at Attic. Called my insurance and adjuster referred me to Paul Davis Restoration to assess the damage. Gentiana ** - Project manager from Paul Davis Restoration came over, did thorough inspection of the damage, prepared cost estimate and informed me that a contractor will do and complete the works within 2-3 days. Gentiana was thorough and explained everything while the guys from Mora Construction & Remodelling did an excellent job - staff clean and respectful.

Paul Davis Restoration only cares that they are paid (usually through insurance). The quality of work done by Paul Davis Restoration in Staten Island is incredibly poor. My most recent finding was of a door meant to be interior used as an exterior door in the basement. Additionally, the door was improperly installed (no flashing, etc.). Tarps left on the roof, windows that don't lock, improperly done wiring, etc. The contractor, Vinnie, was always clearly annoyed with inspectors who asked for things like a railing on a staircase (!). Rude, full of lies, or ignore you when confronted with a problem they created.

We have been dealing with tornado damage to covered screened in patio since March 2024. This company has dragged their feet, from the first moment between supplies needed, manufacturing it, take down of damaged roof and installation. Supplies finally arrived and then no workers to install it. Workers finally came out and realized it was manufacture error on cutting it. Now, no roof at all, pieces of roofing in yard, nails left on top of trash can, gates and doors left open after workers left. Company is trying to figure out what to do with incorrect roofing. Meanwhile, there has been no access to patio for almost 17 months and no end in sight. This is ridiculous and a hazard to 86 year old home owner.

Good Evening, I need legal advice. I had construction done to my house and they did shoddy work. I made a complaint to CSLB and found out my contract was null and void because at the signing of contract, Paul Davis employees were present, but I never met contractor. In addition, people that arrived to my home were not HIS certified. I gave Paul Davis a total 40435.35.

Every day I asked for the estimate. Even after they started working, I kept asking and I never got one. They FINALLY gave me an invoice, and could not even spell my name right, and the billing... was a slap in the face. They broke appliances, the stone countertops were chipped and burned, the kitchen cabinets scratched, closet shelves broken, they would fail to show up until 1pm, stay until 7pm, and then charge me for “after hours”. Something they NEVER discussed with me. And much more.

I had a disappointing experience with this Paul Davis franchise. I’d give 0 stars if it were an option. We had water damage in our playroom above the garage on May 17. Their Project Manager, Alex, and his team visited twice to assess. On May 29, I received a quote from Tom (Operations Manager/Estimator), but it only covered demolition — not restoration. I immediately followed up, and Tom replied the same day, saying “This is the estimate for demo only. I will get you a revised estimate to include the reconstruction portion as well.”

Last week we discovered a water leak in the master bath which turned out to be from the water heater in the garage. The water had also leaked down into the basement office. What a mess! Kaleb and Tanner from Paul Davis Restoration came promptly the next morning. They did an excellent job of pulling up carpet and tearing out the basement ceiling. They set up heat fans in all three places and came back 2 days later to check on everything. Luckily all was dry and they removed all the equipment. I have to say they were extremely courteous, respectful and pleasant. Great job guys! Thank you so much!

We were involved in an apartment fire, only smoke damage. We were charged for storage we didn’t use, never paid for multiple lost items. They didn’t inventory our stuff that was disposed of. We received blurry photos and half the stuff wasn’t even pictured. We were told they would take care of it and we have been ghosted. I feel this company takes advantage of people in a bad position.

We are writing this review to share our personal experience with Paul Davis Restoration of Southeast Missouri. Our goal in sharing our experience is to save even just one person from the headache and heartache that we experienced. We had a sewer back up in our basement with extensive damage and loss. Our insurance company was contracted with Paul Davis which is how we ended up with them on our project. There are three parts to this project mitigation, personal property and restoration.

They treat their workers like crap, forcing them to work overtime for a horrible wage. The workers deserve to earn more and better benefits but PD does not care about them at all. They pull 12 hour shifts almost every day and are not allowed to take breaks which is AGAINST THE LAW. Horrible, horrible people who run the company. And I’m talking about the office out of Cottage Grove at least, unsure what it’s like country wide, probably the same.

AWFUL AWFUL AWFUL!!!! Do not use them!! I had a fire in my wall in July 24 and I'M STILL WAITING ON MY REFUND CHECK! My porch is now infested with RATS!! I live on West Mountain st, near Holden, and the whole 32 years I’ve lived in this home. I have never had a mouse, but it took them nine whole months to complete a job that was supposed to be completed in six weeks! So there was a dumpster & Pod sitting outside my home for nine months! They told me they weren’t responsible but gave me a $300 credit to get a mouse removal service!

I wish I could give this company a dam zero. John was disgusting as a manager or whatever the hell he was. They were hired to complete some work at my home through my home insurance. Once they received the money for the insurance company John stated after a no call no show at my home that I can find another contractor to complete the work since they have no contract with me, but they took my insurance money without hesitation. The company hires scammers. They don't respond to texts or phone calls when you call. Very unprofessional..

A driver in a Paul Davis truck just pulled out in front of me on Airport Road in Arden, then proceeded to get angry with me when I blew my horn at him. After reading some of these reviews, it doesn’t surprise me. The person who answered the phone didn’t take any of my information from me. That tells me they don’t care. I am a disabled vet. I’m encouraging all veterans to boycott this business.

Two female Paul Davis employees came to our home and packed up the room affected by mold. They also stole some valuable items. And Paul Davis management refused to help us get our stolen items back. Management basically said, ‘take us to court if you want to get your stuff back!’

They are not accountable. They are not reliable. They send people that are subcontractor, they don't know how to work. They are a big scam. They put things in the estimates that they do not do. They're harassing customers anytime. They lied to home insurance. They use the cheapest material but charge the original material in place. Fraud!!!!

Paul ** was very professional. On time and did a phenomenal job of everything that they had promised that they would do. And I'm completely completely satisfied. And I'd like to say Joe ** did all the work and I'm very, very satisfied.

DO NOT USE THIS COMPANY! They committed a felony & forged my signature on a check from my insurance, deposited the check & didn’t do any work. They are now flaking & will not give us our deposit back.

I just purchased a home and there was a huge leak downstairs after I took a shower. This company came in and responded lightning fast and responded at a very inconvenient time of the night. They were at my house within two hours and the tech called me pretty much immediately. He diagnosed the issue over the phone so he could ensure he had all necessary equipment. He got the water up and removed any necessary wood or flooring that was damaged or contaminated due to sewer water. Everything was dried up and he came back to check multiple times, rearrange fan dehumidifiers, check for moisture, and rearrange equipment, before removing restoration gear. They stayed in touch with me throughout this whole process and kept me updated without me having to go looking for them. I will honestly say they put my mind at ease with their knowledge and professionalism.

It is in your best interest to avoid this company like the plague. We had a house fire in 2024 and our insurance assigned Paul Davis to our reconstruction. It took nearly 3 months for them to even start the process, and that was only due to constant pressure and begging on my part. Every step of the way I was lied to and misled about what was going on at my home and when I would be able to return to it. Our project manager, who was almost never available and certainly never present to manage our project, gave us move in dates on three separate occasions that were not met. He also rushed me into having things like carpet and appliances delivered making us believe they were being installed soon, only for them to be dumped on the trash heap he was storing in our garage for weeks.

My business has recently become a partnership with Paul Davis of south central Wisconsin. I am very impressed with the amount of professionalism and the attention to detail that goes into each and every job that my business has been involved in with the excellent communication that the company's project manager's each take to make sure that the job is thoroughly understood and is laid out to me what needs to be done to each individual customer's satisfaction. This is a company that I personally take a great deal of pride working for. The talent that the company has on their staff makes it easy for my business to do our very best and to try and over-achieve each and every task that is gratefully handed over to my business.

January 28th was the day I signed the contract with Paul Davis to begin the process of working on my home. I was told I had to pay the full amount upfront before any work would begin on the house and that the work would take 3-4 days to complete because there was a crew available to get it knocked out and that I would not need a hotel for more than 3-4 days. The work did not begin on the house until Friday February the 14th after MULTIPLE pushbacks in start date and after my family had left the house because they were supposed to start on Tuesday February the 11th. I have rarely been updated on the status and updates on the house unless I directly call or contact someone to figure out what’s going on.

My experience. Came day after basement flooded on a Saturday. 3 employees stayed no more than 45 minutes with no equipment stating we did all their work. They said that evening the fans would be coming. Two days later no fans showed up so I told them services no longer wanted as there was no service from them. A couple days after that truck shows up with fans. I stopped them says I fired the company. I normally won’t write a review but after getting a bill for work not done my insurance had to paid over $2000. All this was documented. Heck they tried to say in photos the equipment belonged to their workers, unfortunately everything was my personal equipment. This is just my interaction.

Hot water line leak under the house it was repaired by plumber. PD came out, obvious mold under the house and in garage. (This was a Friday). Communicated with our insurance and adjuster sent it back in. No fans, dehumidifier, insulation taken out that was ALL soaked. No communication throughout the weekend. I called on Monday (President's Day), they responded they never heard from insurance company. Get in touch with insurance company and they are told they had "computer issues", and they would call me back immediately. Nothing.....

Don’t use this company ever. This company was sent to me by my insurance company as a provider they use. If your insurance company brings company name up do not even call them. They quoted me for a small roof repair, drywall and three locations of my house and minimal painting as a two day job. The first red flag should’ve been when their own employee showed up for the first day and already apologized for the delays as well as improved me of all the other complaints he had hear with the company and taking far too long to complete work. So clearly an ongoing problem. But I had already booked and paid them. Paul Davis did the remediation work in mid December, opening/cutting holes in my ceilings on 3 different room spanning all three levels of my home.

Our fire happened February 24, 2024. It took about 3 months to get through the cataloging process with insurance. Paul Davis began demolition in late May. The house was not deemed a total loss... Just a gut to the outer walls. They handled all the contractors and the insurance company. I found having a text conversation with my Paul Davis team easiest. Dan, Steve and Cory were the best! They were busy with many projects, so leaving messages for them to answer and vise versa allowed us all to be responsive and stay on track. We were able to make changes to improve our home for living today within what insurance allowed and at our expense, but they always communicated with us our options. Fast forward to February 2025, I now have a beautiful home thanks to their expertise.

I can’t even begin to explain the horrifying experience with Paul Davis. I used them because they are an approved vendor with USAA. I didn’t do my normal practice of looking at reviews because hey it’s a USAA VENDOR. First off it took 4 almost months to even get started. The project manager was rude and disrespectful to my wife…. She told him not to use the front entrance and he didn’t it anyway and damaged our storm door. I confronted him over it and he plead ignorance.