Paul Davis Reviews

They treat their workers like crap, forcing them to work overtime for a horrible wage. The workers deserve to earn more and better benefits but PD does not care about them at all. They pull 12 hour shifts almost every day and are not allowed to take breaks which is AGAINST THE LAW. Horrible, horrible people who run the company. And I’m talking about the office out of Cottage Grove at least, unsure what it’s like country wide, probably the same.

AWFUL AWFUL AWFUL!!!! Do not use them!! I had a fire in my wall in July 24 and I'M STILL WAITING ON MY REFUND CHECK! My porch is now infested with RATS!! I live on West Mountain st, near Holden, and the whole 32 years I’ve lived in this home. I have never had a mouse, but it took them nine whole months to complete a job that was supposed to be completed in six weeks! So there was a dumpster & Pod sitting outside my home for nine months! They told me they weren’t responsible but gave me a $300 credit to get a mouse removal service!

I wish I could give this company a dam zero. John was disgusting as a manager or whatever the hell he was. They were hired to complete some work at my home through my home insurance. Once they received the money for the insurance company John stated after a no call no show at my home that I can find another contractor to complete the work since they have no contract with me, but they took my insurance money without hesitation. The company hires scammers. They don't respond to texts or phone calls when you call. Very unprofessional..

A driver in a Paul Davis truck just pulled out in front of me on Airport Road in Arden, then proceeded to get angry with me when I blew my horn at him. After reading some of these reviews, it doesn’t surprise me. The person who answered the phone didn’t take any of my information from me. That tells me they don’t care. I am a disabled vet. I’m encouraging all veterans to boycott this business.

Two female Paul Davis employees came to our home and packed up the room affected by mold. They also stole some valuable items. And Paul Davis management refused to help us get our stolen items back. Management basically said, ‘take us to court if you want to get your stuff back!’

They are not accountable. They are not reliable. They send people that are subcontractor, they don't know how to work. They are a big scam. They put things in the estimates that they do not do. They're harassing customers anytime. They lied to home insurance. They use the cheapest material but charge the original material in place. Fraud!!!!

Paul ** was very professional. On time and did a phenomenal job of everything that they had promised that they would do. And I'm completely completely satisfied. And I'd like to say Joe ** did all the work and I'm very, very satisfied.

DO NOT USE THIS COMPANY! They committed a felony & forged my signature on a check from my insurance, deposited the check & didn’t do any work. They are now flaking & will not give us our deposit back.

I just purchased a home and there was a huge leak downstairs after I took a shower. This company came in and responded lightning fast and responded at a very inconvenient time of the night. They were at my house within two hours and the tech called me pretty much immediately. He diagnosed the issue over the phone so he could ensure he had all necessary equipment. He got the water up and removed any necessary wood or flooring that was damaged or contaminated due to sewer water. Everything was dried up and he came back to check multiple times, rearrange fan dehumidifiers, check for moisture, and rearrange equipment, before removing restoration gear. They stayed in touch with me throughout this whole process and kept me updated without me having to go looking for them. I will honestly say they put my mind at ease with their knowledge and professionalism.

It is in your best interest to avoid this company like the plague. We had a house fire in 2024 and our insurance assigned Paul Davis to our reconstruction. It took nearly 3 months for them to even start the process, and that was only due to constant pressure and begging on my part. Every step of the way I was lied to and misled about what was going on at my home and when I would be able to return to it. Our project manager, who was almost never available and certainly never present to manage our project, gave us move in dates on three separate occasions that were not met. He also rushed me into having things like carpet and appliances delivered making us believe they were being installed soon, only for them to be dumped on the trash heap he was storing in our garage for weeks.

My business has recently become a partnership with Paul Davis of south central Wisconsin. I am very impressed with the amount of professionalism and the attention to detail that goes into each and every job that my business has been involved in with the excellent communication that the company's project manager's each take to make sure that the job is thoroughly understood and is laid out to me what needs to be done to each individual customer's satisfaction. This is a company that I personally take a great deal of pride working for. The talent that the company has on their staff makes it easy for my business to do our very best and to try and over-achieve each and every task that is gratefully handed over to my business.

January 28th was the day I signed the contract with Paul Davis to begin the process of working on my home. I was told I had to pay the full amount upfront before any work would begin on the house and that the work would take 3-4 days to complete because there was a crew available to get it knocked out and that I would not need a hotel for more than 3-4 days. The work did not begin on the house until Friday February the 14th after MULTIPLE pushbacks in start date and after my family had left the house because they were supposed to start on Tuesday February the 11th. I have rarely been updated on the status and updates on the house unless I directly call or contact someone to figure out what’s going on.

My experience. Came day after basement flooded on a Saturday. 3 employees stayed no more than 45 minutes with no equipment stating we did all their work. They said that evening the fans would be coming. Two days later no fans showed up so I told them services no longer wanted as there was no service from them. A couple days after that truck shows up with fans. I stopped them says I fired the company. I normally won’t write a review but after getting a bill for work not done my insurance had to paid over $2000. All this was documented. Heck they tried to say in photos the equipment belonged to their workers, unfortunately everything was my personal equipment. This is just my interaction.

Hot water line leak under the house it was repaired by plumber. PD came out, obvious mold under the house and in garage. (This was a Friday). Communicated with our insurance and adjuster sent it back in. No fans, dehumidifier, insulation taken out that was ALL soaked. No communication throughout the weekend. I called on Monday (President's Day), they responded they never heard from insurance company. Get in touch with insurance company and they are told they had "computer issues", and they would call me back immediately. Nothing.....

Don’t use this company ever. This company was sent to me by my insurance company as a provider they use. If your insurance company brings company name up do not even call them. They quoted me for a small roof repair, drywall and three locations of my house and minimal painting as a two day job. The first red flag should’ve been when their own employee showed up for the first day and already apologized for the delays as well as improved me of all the other complaints he had hear with the company and taking far too long to complete work. So clearly an ongoing problem. But I had already booked and paid them. Paul Davis did the remediation work in mid December, opening/cutting holes in my ceilings on 3 different room spanning all three levels of my home.

Our fire happened February 24, 2024. It took about 3 months to get through the cataloging process with insurance. Paul Davis began demolition in late May. The house was not deemed a total loss... Just a gut to the outer walls. They handled all the contractors and the insurance company. I found having a text conversation with my Paul Davis team easiest. Dan, Steve and Cory were the best! They were busy with many projects, so leaving messages for them to answer and vise versa allowed us all to be responsive and stay on track. We were able to make changes to improve our home for living today within what insurance allowed and at our expense, but they always communicated with us our options. Fast forward to February 2025, I now have a beautiful home thanks to their expertise.

I can’t even begin to explain the horrifying experience with Paul Davis. I used them because they are an approved vendor with USAA. I didn’t do my normal practice of looking at reviews because hey it’s a USAA VENDOR. First off it took 4 almost months to even get started. The project manager was rude and disrespectful to my wife…. She told him not to use the front entrance and he didn’t it anyway and damaged our storm door. I confronted him over it and he plead ignorance.

DO NOT USE!! 40k job. 3 years of fighting them! Gaslit throughout. Said team had covid when they really went to a different job. Had to fight over even basic work. Complete lack of project management. So much wrong I can't even go into it all. Happy to tell if you need details- **.

I have been in the process of getting my ceiling repaired and my bathroom floor redone for 5 months. This has been an extremely exhausting process when it comes to communication. I am still waiting for the job to be complete. I will return with a full review when and if the ever happens.

We highly recommend using Paul Davis. We are dealing with our first major insurance claim & they were recommended by our insurance. The mitigation team including Dominic has been professional, friendly & totally reliable. Jenna from the office is also always quick to reply to me & gets us squared away. Paul Davis Company has turned a stressful situation into feeling like a manageable one!

We used Paul Davis when our house had fire smoke damage. While Barry was friendly enough. He cut corners in every way he could. He used unskilled workers and it shows. The shower still leaks. the cabinets that we were talked into getting, are extremely cheap and are peeling. (We had solid wood ones before) Even the caulk that he used cracked after a year. I did catch one thing, thank God. They tried to put an extremely small heating and air-conditioning unit in. I come in one day before it was finished and the house was hot. I went around and looked and a very small AC condenser unit was outside the house. I had to throw a fit to get that replaced and upgraded. All in all I would never use Paul Davis again. My house was nice before the accident, now everything is subpar. It’s impossible to keep an eye on everything all the time so you don’t catch a lot. Not happy.

The workers from Paul Davis showed up promptly, explained their intentions, and did exactly what they said they would do. John and his crew were courteous, clean, and professional in all aspects of their work. Not only was the clean-up done well, but the demo and disposal was also impressive. Being polite also goes a long way with me and they were all top notch. From my experience, I highly recommend Paul Davis.

The company is the worst I have ever experienced. The staff are completely untrained and do not know the basic principles of their work. Two days ago, the residential apartment where we live was flooded due to a burst water pipe. Because of the delayed action to resolve the problem, water flowed into the apartment units for hours. My spouse and I spent hours removing the water from our unit and cleaning it. Unfortunately, the staff of this company, in their incompetence, brought the dirty water collected in the hallway into our unit without our permission and emptied it into our bathroom. During this careless act, the dirty water spilled into our apartment, which we had worked so hard to clean, ruining all our efforts.

We had an horrific experience that I wouldn’t wish on anyone. Paul Davis restoration team left Asbestos tiles in the basement floor and never made me or my insurance adjuster that recommended them aware of this urgency. The employee by the name of Tracy is by far the rudest. She called me in the most unprofessional manner. Needless to say I would never recommend them to anyone again in my lifetime. No one deserves the disrespect and unjustified treatment that I received from (Tracy, Josh and Spencer. They need to resign period. Respect costs nothing.

My experience with Paul Davis Group was a stressful time, constant arguing that they knew best on how to fix my ceiling. You cannot patch the middle of a ceiling, not only did they insist on this but didn’t let it dry and painted oil paint over it. Had to bring back the ceiling people who put so much texture on its wavy plus didn’t take down my track lights, looks like a racetrack, many long flat areas in the texture, man applying it said it was my ceiling’s fault not his lack of talent in application. Run far away from this shame of a restoration company.

You can absolutely you count on being swindled. They completed less than 10% of the contracted work, all of which was horrible workmanship, promised over-and-over to fix their mistakes but did not, then they walked away from the job completely. They refused to refund money for tasks and services that were never performed. Do not waste your time, energy or money on these scoundrels. They cannot be trusted. They are 5 star experts at screwing their customers.

Here’s a concise summary for the “Your Story” section: I had a terrible experience with Paul Davis after a fire in my apartment. Someone claiming to be sent by my insurance, Aviva, arrived to “document” the damage, and I was asked to initial a blank screen for access only. I explicitly told them not to perform any additional work. Months later, I received invoices totaling over $20,000 for work I never approved. My insurance confirmed they never authorized it, but Paul Davis has been harassing me for payment and threatening collections. To make matters worse, they removed belongings from all areas of my home, even items untouched by the fire. The lack of transparency, unauthorized charges, and poor communication have made this an incredibly stressful experience.

The skill, professionalism and kind demeanor of the several workers that helped us with our reconstruction made the disaster so much more bearable. Management was available And responsive for ongoing communication from us, and they resolved our issues along the way. Office staff was equally pleasant and helpful. Particular shout out to these workers Who I was happy to have in my home: Elton and Edgar, Dominic and Richard, Adam and the two that I forgotten their names. Everyone has been really wonderful. It’s hard to find good help these days, but I feel very good about Paul ** Workers.

From the start we have had nothing but problems with this company. They were hired through our homeowner's insurance for water damage in our kitchen. We have had 5 or 6 different project managers, all of which have claimed to be new with no experience. Each new project manager changes the project direction and then leaves the company and we are left on the back burner for weeks until we call and ask what's going on. There is a huge lack of communication between Paul Davis and all the subcontractors they send out, which has resulted in additional damages. Their accounting department has tried 6 times now to charge our bank account over $12,000 even though this is an insurance claim and we should not owe anything but our deductible.

MUST READ! I had a water leak in my basement on Memorial Weekend 2024. I found the problem at about 9:30pm on Monday, May 27th. I called several numbers trying to find a dispatch coming from the Cache Valley area to expedite the service and settled on Paul Davis. Logan with Paul Davis arrived about 11:30pm on Monday evening. Logan was really nice and friendly young man and a great representative of Paul Davis. When Logan arrived, we reviewed what had happened and what I had done so far. I had pulled back the carpeting and cut and carried out the wet carpet padding and used a shop vac to suck up as much water as I could while waiting for help. Logan brought in some fans to start the drying process and said he would be back in the morning to assess the other items needed.

In 2022, my wife and I (both retired) suffered a catastrophic fire that caused our brick home to need total restoration. They guaranteed our plaster walls to be replaced, our hardwood floors to be replaced with the the same pattern and the built in specialty wall cabinets would be replaced. We've paid them a little over the 2/3rds point and they quit on us without finishing the basement that was 60% finished that they stripped to the concrete completely through, tore out the drop ceiling with 4 foot fluorescents, ripped up the Berber carpet and padding, and stripped the stairwell and said that's all we're doing. Then demanded the remainder of the money. To the point of suing us for unfinished work and adding on a contingent suit for unjust enrichment.

I had a situation in my home which required me to have to use a company to remove my belongings. This person was referred to me by the people doing the work. Said great things about them. Well…. I beg to differ. I was rushed with getting my things packed up. My concern was something was going to get lost or not accounted for. My stuff finally returns after a solid 6-7 months. Things looked a little light I asked where’s the breakdown of what was inventoried. They said they would send it to me. I never received it. The project I had was huge and I don’t remember almost a year later what was taken that day… Well the holidays are here and I’m looking for my decorations to put up and they are not here.

Bridget and Kayla arrived at my condo on time and proceeded to remove tile from my bathroom floor. A crew had come in earlier to remove the ceiling from my finished basement because mold stains were visible. It was determined that the toilet in my guest bathroom toilet had leaked causing the mold problem. Bridget and Kayla placed fans in the basement to insure that the rafters above the finished ceiling would be completely dry before the ceiling was replaced. A great job was completed and give this mitigation crew an A plus. I am hoping that the restoration crew will be as good.

I highly recommend using Paul Davis company. I was dealing with an insurance claim and this company was recommended by my insurance broker. The mitigation team included Richard and Randle and Emilio completed the work. The project Manager was Clayton. All repairs have now been completed, and the whole team went above and beyond to return my kitchen to its original condition before the water damage occurred. I dealt mainly with the project manager and was impressed with the promptness with which my questions were answered, and the promptness with which the service was completed. Paul Davis Company turned a stressful situation into a pleasant transaction of services and truly went above and beyond.

I have had a very unsatisfactory experience with Paul Davis Restoration Specialists located in Belleview Florida. Our damage occurred to our garage/ laundry room on June 6th. We engaged with them June 21. NOTHING has been done other than an outrageous estimate that includes unneeded ceiling repairs in areas that sustained no damage at all. When I called to object to the unnecessary work and complain about continued delays, they chose to "fire" me as their customer. I have a "pod" in my driveway delivered a week ago, fortunately, our HO Insurance will cover the cost, it was to place our personal property in. Very unprofessional response from Paul Davis restoration, and I have been told there is to be a lengthy delay in the refund of my $1K deductible that I paid to them.

My 82-year-old parents had a fire at their home. When I arrived, Paul Davis was already magically on the scene. They were masters of making my parents believe that they were the white hats and would protect them from the big, bad insurance companies who would be out to take advantage of them. Fast forward four months later. Every single person we dealt with at Paul Davis lied in some capacity. My parents' insurance was structured so that they had to pay a $20k deductible before receiving any reimbursement. Paul Davis convinced them to allow them to be on all visits by the insurance adjusters so they could "make sure my parents paid nothing out of pocket."My parents ended up paying $10k out of pocket, when Paul Davis knew full well what they would receive from their insurance. My parents trusted them with that information and they stuck it to my 82 year old parents.

Horrible company. Not satisfied at all. My insurance company hired them and it was the worst experience and still going on. The prices were ridiculous. I could not believe my home was not being cared for properly.. I refused to work with them and my insurance company now have me stranded and work still have not been completed.

Insurance company referred us for a window replacement over 6 months ago. Paul Davis Peterborough Kawarthas Would not return calls or give updates until we posted negative reviews after 6 months. Got call finally to say they did not appreciate reviews however will call back about our window. Just called to say oops not sure what happened but we never put in order. Then blocked us and sent email to say because we are not happy they will no longer do business with us and copied insurance company. We have all emails and documentation confirming this. Lack of any apology. Absolutely disgusted in the way this has been handled. Be forewarned do not use this company

The crew that are taking care of my situation are not only professional, but are really caring about my family, safety. Jake and the crew ask questions about our needs and took time to explain what was to happen, step by step to ensure that we understood what was the processes involved. I highly recommend Paul Davis for restore and recovery.

Paul Davis was hired in March of this year to complete a demolition and mold remediation of my flooring at my rental house. The job should have taken a month at most. We are at nearly 6 months and they have not completed the job. There have been numerous people in the lead of my job who no longer work there and so many delays. The latest person who was hired about a month ago assured me my job would be top priority yet I can’t get a call back.