Paul Davis Reviews

After don't the filters and the peroxide in the home. I was still having the same symptoms. I pulled up the carpet. There had to be something in that room. I was determined to locate it. I did. I called Paul Davis and told him what I had discovered. He gave me clear step by step instructions. I followed them and I would like to submit photos to show the public. After this review I will do another one, as this is a lengthy process. You can't rush the removal. It's like surgery. Be patient. Without further ado. I was told to place peroxide on the concrete. If it bubbles slow it to dry for several days. I did. I went back and applied more peroxide. It has continued to bubble. So, I'm still not in my room. However I am confident that I will breathe much better once the floor is sanitary and free of what ever is living in the spores. I attempted to upload the photos. I was informed they are too large.

I can't say enough great things about Paul Davis Restoration! From the moment I met, Project Manager Fred led the charge with professionalism, clear communication, and a genuine commitment to getting everything done right. He kept me informed every step of the way and made an extremely stressful situation feel manageable.

I can literally write a book on how bad Paul Davis Restoration is so please I beg you, choose someone else. Super responsive and the first acct. manager you meet is so nice and friendly....And that's it. Every single aspect of the restoration process is so, so terrible. The cleaning people that clean your belongings will steal from you and try to say it's covered by insurance when they have no clue whether it is or isn't, but why on earth are they stealing your things anyway? Stuff from same closet, half returned half taken. Half taken was all my nice things. The repairs and rebuild you ask? No way, shape or form professional. It is like someone has just learned to use a miter saw or lay carpet or paint and they're cheap so that's who they send. No clue if they can actually do a good job or not. They're just hoping it survives the 1 yr. warranty and then they're clear! That should be their motto. Just make it till warranty is up guys and girls!

1- Assumed they were getting all my business to mitigate and reconstruct without a second quote. 2- Awarded mitigation, project manager named (J) was poor communicator, made promises that were not kept. Packing crew of ladies did a fabulous job, cleaning crew had to be called back 3 times to properly clean. We ended up doing it ourselves! Mr Carsom ** was the best employee we worked with. Return our cleaned items even working weekends and nights. Reconstruction quote much higher than competition. We switched to a more affordable and competent company. Paul Davis threw away our cabinets without consulting us first which cost another $1300 to replace.

On Jun 1 1st, 2025 I filed a claim for water damage after a refrigerator repair went bad, Paul Davis out of Hampton NH was recommended by Liberty Mutual for the Dry-Out and they did a decent job. So, I hired them to also do the Restoration, also in June but at the time, they let me know it would likely take 2 months before they could start because of the backlog of projects. But they dropped the ball in August by not following the claims request properly with Liberty mutual resulting in a month delay so we expecting to now start the job in September, but they dropped the ball again on ordering the materials leading to another month delay.

Our house was struck by lighting back in april and this company is the worst. They lost a lot of our property and broke it. The stuff they broke some of it did get replaced. The biggest item they broke was my mom's curio and Cheyenne was going to put fake glass inside of it, which it is from the 90s so it real glass and now they are saying they can't replace it. Then they turn around and tell my mom she owes them money for packing up the house. After they broke our stuff and lost our stuff. It's in the contracts that everything will be returned unbroken and nothing messed with. That is a lie!!!!

Worst experience with contractors. My Duplex was hit by hurricane Helene, which was in September of last year. They did not complete the project which should have been finished more than 6 months ago. When we reached out to have them to finish the repairs they ignored us for months. We messaged them more than 10 times via text, call, and email with no response. Please do not choose these contractors if you want a good repair in a timely fashion. Not only was the project lack luster, but I lost months of rent due lack of accountability.

I would not recommend using this company for anything. No communication, took 7 months and they still are not finished. Won't come back to fix a poor-quality repair they had a handyman do. Workers are day laborers that don't know anything about home repair. Sent a so-called painter who was painting the top of the wall with a sponge. Won't give me a detailed accounting of how they spent my money. Don't use them even if you have an insurance claim.

My insurance referred me to Paul Davis for water mitigation in my kitchen as well as ceiling repair and replacement of a hanging kitchen cabinet after a leak from an upstairs bathroom. It was a small job and was very well done. All of the workers were skillful, professional, courteous, efficient, and sensitive to my needs. I especially appreciated help from Tomasz in putting pressure on the insurer and providing fast service after the adjuster delayed approval of the estimate. I would highly recommend this company for water mitigation/restoration, painting/drywall replacement, and cabinet work.

Brandon, and all the different trades he sent to our home, were top-notch! They were patient with our trauma from the kitchen flood and the insurance process. They laser-measured our house to accurately remove and install the flooring. After installation, and seeing the quality of the trades, we decided to replace our kitchen. Again, they were patient and listened to what we wanted. From the cabinet installer (who was PHENOMENAL!), electricians, plumbers, painters, appliance installers, cleaners, literally everyone was exceptional. We love our new flooring and kitchen! I am so grateful we found Paul Davis Restoration! Huge THANK YOU for the wonderful experience and beautiful installation of the flooring and kitchen, Paul Davis/Brandon!! I will certainly recommend you to everyone I know in the area!

Our insurance company chose Paul Davis Restoration (** Reagan Way) to come to our home to mitigate a leak. We assumed this referral meant we’d receive professional, ethical service — unfortunately, that wasn’t our experience. Overall, this was one of the most stressful home repair experiences we’ve ever had, and we would never use this company again. Our project, which was estimated at 8 weeks, ended up taking approximately 7-8 months due to repeated delays and mistakes by Paul Davis. Here are just a few issues that we experienced.

Not only they did a horrible job, that resulted in a flood, but they caused very serious and costly damages to the property. My insurance connected me with them for a window replacement. They did an appalling job - window flooded my bedroom the first night, drywall they installed was falling apart - but also when they were getting the window upstairs, they damaged the first floor landing, railing and walls.

Eddie, Jose, and Minenesty were outstanding, great communication, knowledgeable, and took respectful care of my old plaster walls and ceilings. Work was completed on time with a great clean up! Great crew! They were recommended by my insurance company, and I am grateful! Great teamwork!

I am so pleased with the work that was done - the young men from the start to finish were incredibly kind yet professional - Kyle made sure that the work was being done according to what we were told would happen and Paul just did an amazing job with all of it - I would highly recommend this company to any of my friends and family - our house looks so so great!!! Thank you so much!

My complaint is that the company accepted our cleanup and restoration project at our house when they already had too many jobs already. They should have turned us down and our insurance company could have recommended another one to us. We are 54 days from the small fire on our LG range and are still not able to live in our home. The first picture shows the damage after the fire. The second picture shows where we are today. Still waiting for the cabinet to be painted again after the fire. Smoke spread soot all over the house and everything will be painted again. Supposedly Paul Davis restoration of Greenville SC is sending their staff to start preparing for the painters today. It’s now 12:45 pm. The staff are polite and respectful. I’m disappointed in their sense of urgency.

It is an incredibly scummy practice to make your company vehicles look like police officers. That will only make people avoid your company. I had to slow down because I thought your company vehicle was a cop. Do you know how much time I wasted.

The project manager repeatedly lied, the crew wouldn’t show up when they were supposed to, didn’t properly communicate with us or the insurance company, tried to lowball us on the product we could get (after insurance already cut them a check) took over 2 months to complete the project while we were in an Airbnb and they worked a total of 8 days during that 2 months. THEN, after all was said and done, 2 months after we were back in our house, project completed, we got a letter stating we owe $1,700 and they are putting a Leon on our home!! After speaking and emailing with their attorney he said they admitted fault, we don’t owe that, and apologized for the confusion. It was a nightmare of an experience! If your insurance company tries to use them, tell them to try again! Consider yourself warned.

I had a water leak on my high ceiling at Family room from clog drainage from condenser unit at Attic. Called my insurance and adjuster referred me to Paul Davis Restoration to assess the damage. Gentiana ** - Project manager from Paul Davis Restoration came over, did thorough inspection of the damage, prepared cost estimate and informed me that a contractor will do and complete the works within 2-3 days. Gentiana was thorough and explained everything while the guys from Mora Construction & Remodelling did an excellent job - staff clean and respectful.

Paul Davis Restoration only cares that they are paid (usually through insurance). The quality of work done by Paul Davis Restoration in Staten Island is incredibly poor. My most recent finding was of a door meant to be interior used as an exterior door in the basement. Additionally, the door was improperly installed (no flashing, etc.). Tarps left on the roof, windows that don't lock, improperly done wiring, etc. The contractor, Vinnie, was always clearly annoyed with inspectors who asked for things like a railing on a staircase (!). Rude, full of lies, or ignore you when confronted with a problem they created.

We have been dealing with tornado damage to covered screened in patio since March 2024. This company has dragged their feet, from the first moment between supplies needed, manufacturing it, take down of damaged roof and installation. Supplies finally arrived and then no workers to install it. Workers finally came out and realized it was manufacture error on cutting it. Now, no roof at all, pieces of roofing in yard, nails left on top of trash can, gates and doors left open after workers left. Company is trying to figure out what to do with incorrect roofing. Meanwhile, there has been no access to patio for almost 17 months and no end in sight. This is ridiculous and a hazard to 86 year old home owner.

Good Evening, I need legal advice. I had construction done to my house and they did shoddy work. I made a complaint to CSLB and found out my contract was null and void because at the signing of contract, Paul Davis employees were present, but I never met contractor. In addition, people that arrived to my home were not HIS certified. I gave Paul Davis a total 40435.35.

Every day I asked for the estimate. Even after they started working, I kept asking and I never got one. They FINALLY gave me an invoice, and could not even spell my name right, and the billing... was a slap in the face. They broke appliances, the stone countertops were chipped and burned, the kitchen cabinets scratched, closet shelves broken, they would fail to show up until 1pm, stay until 7pm, and then charge me for “after hours”. Something they NEVER discussed with me. And much more.

I had a disappointing experience with this Paul Davis franchise. I’d give 0 stars if it were an option. We had water damage in our playroom above the garage on May 17. Their Project Manager, Alex, and his team visited twice to assess. On May 29, I received a quote from Tom (Operations Manager/Estimator), but it only covered demolition — not restoration. I immediately followed up, and Tom replied the same day, saying “This is the estimate for demo only. I will get you a revised estimate to include the reconstruction portion as well.”

Last week we discovered a water leak in the master bath which turned out to be from the water heater in the garage. The water had also leaked down into the basement office. What a mess! Kaleb and Tanner from Paul Davis Restoration came promptly the next morning. They did an excellent job of pulling up carpet and tearing out the basement ceiling. They set up heat fans in all three places and came back 2 days later to check on everything. Luckily all was dry and they removed all the equipment. I have to say they were extremely courteous, respectful and pleasant. Great job guys! Thank you so much!

We were involved in an apartment fire, only smoke damage. We were charged for storage we didn’t use, never paid for multiple lost items. They didn’t inventory our stuff that was disposed of. We received blurry photos and half the stuff wasn’t even pictured. We were told they would take care of it and we have been ghosted. I feel this company takes advantage of people in a bad position.

We are writing this review to share our personal experience with Paul Davis Restoration of Southeast Missouri. Our goal in sharing our experience is to save even just one person from the headache and heartache that we experienced. We had a sewer back up in our basement with extensive damage and loss. Our insurance company was contracted with Paul Davis which is how we ended up with them on our project. There are three parts to this project mitigation, personal property and restoration.

They treat their workers like crap, forcing them to work overtime for a horrible wage. The workers deserve to earn more and better benefits but PD does not care about them at all. They pull 12 hour shifts almost every day and are not allowed to take breaks which is AGAINST THE LAW. Horrible, horrible people who run the company. And I’m talking about the office out of Cottage Grove at least, unsure what it’s like country wide, probably the same.

AWFUL AWFUL AWFUL!!!! Do not use them!! I had a fire in my wall in July 24 and I'M STILL WAITING ON MY REFUND CHECK! My porch is now infested with RATS!! I live on West Mountain st, near Holden, and the whole 32 years I’ve lived in this home. I have never had a mouse, but it took them nine whole months to complete a job that was supposed to be completed in six weeks! So there was a dumpster & Pod sitting outside my home for nine months! They told me they weren’t responsible but gave me a $300 credit to get a mouse removal service!

I wish I could give this company a dam zero. John was disgusting as a manager or whatever the hell he was. They were hired to complete some work at my home through my home insurance. Once they received the money for the insurance company John stated after a no call no show at my home that I can find another contractor to complete the work since they have no contract with me, but they took my insurance money without hesitation. The company hires scammers. They don't respond to texts or phone calls when you call. Very unprofessional..

A driver in a Paul Davis truck just pulled out in front of me on Airport Road in Arden, then proceeded to get angry with me when I blew my horn at him. After reading some of these reviews, it doesn’t surprise me. The person who answered the phone didn’t take any of my information from me. That tells me they don’t care. I am a disabled vet. I’m encouraging all veterans to boycott this business.