VehicleHistory.us Reviews

Requested a vin number report,, had a little problem with the charge. Talked to Scott who immediately straightened it out. Much Appreciated! The report was clear and accurate and had information I wasn't aware of.

I requested "1" report and was billed $31 on June 23 and billed $30 on July 22. I received a note in the mail to access the dashboard, as there was no other way to contact you. The rep was able to help close my account and issue a credit $30 for the second deduction. Why was I billed multiple times?

Really didn't realize what I got into and Scott was very helpful in getting my account closed and refund pending charge. The information I received on the one car I was searching for gave a great, detailed report of its history.

Everything was as it should and the information was accurate when compared against other sources. Make sure to read the fine print and understand how the billing system works. It isn’t a single charge, but a charge plus a subscription.

The terms of the product were confusing. I was charged $31 for a single record request. But the representative was fast and polite in refunding my charges. I wish the company offered a one time charge instead of a subscription to access. Hoping the funds are returned as he had indicated.

Had a problem with my account and Charles - Customer Support answered all my questions and solved my issue perfectly. Well done!

The site gave me all the information I needed to find out if I would like to buy a car or not. Then as I asked the live chat "Stephanie" to cancel my subscription, she said that my session was closed and I would not have any more charges to my account. That was great and exactly what I needed.

I authorized a $3 charge and was charged $31 as a reoccurring charge monthly. I only needed my FL registration one time. This is a scam of a site. I have warned my friends and neighbors not to use this website. I spoke to the DMV and they told me to not use this website. Scammers everywhere!

I logged in to check a false registration renewal in my name - pulled the VIN number off that invoice - read through - cost $1.00 for the initial report. Not bad... next thing I know they are billing me $31.00 for the report and adding me to some subscription as soon as I clicked pay and entered my credit card information. Shady. Shitty. I got on with a chat customer service lady, explained, she couldn't do anything for me except close my account - the account that I did not know I opened since I checked out "as a guest." B.S. Beware. Don't click anything, you are not a guest, there is no $1.00 checkout, it is a trap.

I was inquiring on a car and found that I was charged a fee I was not expecting. Maria in the customer service chat box assisted me and went above and beyond to assist me. I enjoyed how quick her responses were and her level of professionalism she honored.

The report I received was fine. When I forgot to cancel my subscription and was charged again the next month, I contacted you through the chat app, and I received a quick and courteous refund. Thanks!

I didn't know what I'd signed up for with this service, so I was frustrated that I'd been charged $90. However, that was by far the easiest refund I've ever gotten in my life. I hopped on live chat, provided my info, and it took the agent less than a minute to locate my charges and issue my refund. Why can't every company do this?

Was charged for a package that I wasn't aware of. I only ever used this place once and it did work well. I just didn't know about the 30$ month charge. I explained what happened and support was able to issue me a refund quickly and without hassle!

My experience was quick to resolve my issue which means a lot to me. Very simple. Though this review demand for longer details is a bit tedious, I still very much appreciated the quick and easy help to get my problem resolved.

I contacted VehicleHistory.us concerning my Chevy Silverado truck. After registering my report was generated and contained all the info I needed. Of course there was a charge which was explained up front. Because I only needed the one report I closed my account with no difficulties through their Chat feature. I was helped by Charles, who was very efficient in handling my request. I received a confirmation number and email verifying closure. Good service.

Incredibly quick service. Resolved my issue in a matter of minutes with ease. I reached out when I noticed a charge on my card that I wasn't expecting. Without asking any more questions I received a confirmation email of my refund.

So, I signed up for a subscription without realizing it??? Pretty deceptive! I thought I was pulling a single report. The website needs wayyyyy better upgrades. Too bare bones. And now I am forced to pad my review or it won't be posted. Literally zero information on how long it should be. Come on...

Thank you Ryan, I was really worried about a charge and you resolved it so well. Ryan explained the charge and I told him I did not know that so needed a refund. He helped and said he has issued a refund. Just hope to receive the refund.

Had a really smooth experience from start to finish. Getting the information I requested was quick and straightforward, and the customer service team was helpful and friendly throughout. When I needed to cancel, the process was simple with no runaround. Refreshing to deal with a company that actually makes things easy!

There was some confusion overcharges but they seem to have made it right! I’m still iffy about coming back but not totally against it. I would just make sure to really read the fine print. Nancy assisted me in live chat and she was very informative and helpful.

Pete was a great help in the Live Chat, he helped me close my account fast and easy! I told him I didn't need the account and he offered to close it for me right away. No hassles, no questions, he was very helpful!

The service is good. The report is comprehensive. However there are some functions that do not work as expected (did not receive emails when trying to self service.), Also the pricing model is "forgettable".

ALL the 5 star reviews have to be fake. This company claimed to give a report for 1 dollar. Then without disclosing an extra charges, charged my card $31 dollars. I went back in and look at all the fine print, read all of the terms of service and the like and not once did it mention an extra charge. They prey on people and should not be in business.

Thank you for actually issuing the refund without hesitation, it makes me much more likely to return for your services in the future. Additionally, the report I received was accurate, and overall your company provides what it says it will provide.

I paid for the $7 single download and somehow I got signed up for the monthly subscription. Which I did not want. I only wanted 1 thing the records of my car as of today. Either way I got ahold of them and they fixed the issue with no problems.

I used the service to find a used car. It was wonderful. I actually forgot to discontinue my service, so a week or so ago I was charged. I logged in to my account and set up a chat. I explained the situation and they agreed to refund me. Great service!

Frank did me good. Quick and efficient. I would recommend him to all.

Fast and satisfying assistance. Couldn't have been better. Got a refund for a charge I didn't know I had consented to, and they cancelled my account for me immediately with no hassle.

I contacted your customer support via chat to inquire about a reoccurring charge to my debit card. The representative was able to assist by canceling my account and reimbursing me the $20 charge. She was friendly and efficient and I appreciate her help.

I was caught off guard by the sudden $31 charge on my credit card, but your online assistant was very responsive in removing that charge. Because of this quick response, I will consider using your service in the future if needed, but please don't be so quick to charge the full amount for a subscription. The subscription service web form was somewhat confusing, and I may not have understood exactly what was transpiring.

David helped me with my issue and I will be hopefully receiving my refund in the next few days. That's all I needed, nothing else.

Katherine helped me as I was being charged for an account I had already closed and she listened very well and helped me very professionally and she was very knowledgable and extremely helpful. She was GREAT!

I like the swift response. Great job! I will definitely recommend your services to my friends and family, as I believe they would benefit from your level of professionalism and dedication. Thank you for such a positive experience!

I misunderstood the purchase of a one-time report, but Ms. Sharon was very kind, helpful, and informative. She explained everything to me in detail, showing great patience and listening to my concerns.

Initially, there was some miscommunication with the billing, but my friend David in customer service corrected it immediately, within seconds! If only all businesses and online retailers were doing this the way he did.

Very descriptive reporting on vehicles background reports. I definitely recommend. I would use them again in the future with my other vehicle. Also, I would recommend to family and friends. I was able to find my own personal background check that helped me to get details on my driver history as well.

Robert was fast and canceled my subscription. Appreciate the urgency. Did pretty well. Just wanted to cancel it and it went so well as it happened right away.

Shoutout to Kimberly; she did her lil 1 2 and helped me get my refund… but idk why I was charged 30 dollars at first. Come on now. I had a recurring charge, but she shut my account down real quick no issues, no hiccups. It was relieving.

A useful application provides valuable information on personal details. I really liked the interactions. I would highly recommend to anyone. If you have any questions they have a supportive staff. Straight to the point. Can't say enough good things about the service they provide.

The agent was helpful, very efficient, and quick to solve my problem. There was clear information given and confirmation to clarify and confirm my changes. I will be using the service again if necessary for my next vehicle.

Stephanie was excellent canceling my account and issuing a refund.. I appreciate it greatly. No hassles. Stephance was excellent. Impressive.

Bought a new vehicle and wanted to know the vehicle history and status of vehicle. The vehicle report was very detailed and provide exactly what I needed to know. Had to talk to customer service for an additional charge on my account, and the customer service representative was very helpful.

Great experience. Fast and understanding. I appreciate how fast he identified my issue and resolved my concern. Thank you for having great representatives. I'd be happy to recomend to all my freinds and loved ones.

I was able to request assistance in a prompt and professional manner. Katherine was very helpful. No additional information was required and I was able to do this quickly as not to interfere with my day to day.

This site was very helpful for what I needed to know. For that I do appreciate! I didn't understand there were to be monthly charges. But Paul on the Live Chat was able to help me quickly and very friendly. The customer service makes all the difference between an ok site and a fantastic experience!

This was my first time using the Vehicle History website and some reason, I was charged more than I was expecting. I was chatting online with Customer Support Specialist Susan, and she was able to take care of the issue to my satisfaction. Thank you again, Susan.

Everything was great and helpful, did not like seeing how many recurring charges were done on my account since I was under the impression it was a one-time payment the first time I used the service. But I was surprised how quickly customer service (Kimberly was her name) fixed the issue.

I signed up for one report at $1. It took me to another link that charged me $31.00 and also $7.00 to get a PDF sent to my email. Makes it not clear what is being charged for what. I felt like I got scammed.

An amazing service overall and just fantastic customer service. I reached out to them on a Saturday morning with a minor issue, and Nicholas responded immediately. Not an AI Chatbot, a real live person on a Saturday morning at 7:55 AM. Just WOW!! Highly recommended service!!!

I had a problem, and they help to fix my issue. It was fast service and good quality. Understood what was going on. Live chat helps me save time. I will use them next time and I would recommend people who I know who needs somewhere that have quality and fast services.

Fast. Easy service when I requested a refund. I give my agent 5 stars! But I only recall signing up for a one time report and was put on a $30 monthly service in addition to the $1 I was quoted for the initial report.

The Agent helped me to close my account and refunded me my money back without any problems. Thank you for great customer service. I did not know that I got into an auto-pay plan. And the agent was really nice helping me with that matter.

Ronald did a great job assisting me, very fast and efficient. Great customer service.

I had an issue with a charge as it was larger than what I thought it was. However the customer service team got an immediate refund, they respond immediately and solved my concerns, Jerry was quick and solved and concerns I had.

Customer service was good. Business practices are kind of predatory and I did not even get the information that I ordered the report for. I still have no idea who has the lien on the vehicle. So I'm going to have to spend even more money somewhere else. They did not give me a trouble in closing the account though. Thank you Sharon.

The agent I spoke with (Nancy), was quick and efficient. Handled my needs in less than a minute. 5 star review! I just needed a quick reversal of payment and she got it taken care of. She was professional.

Nancy, the customer service representative I just worked with, helped me in a quick and easy fashion! Unfortunately it was to close my account. I no longer need the service. However, as I was using it, I never had any problems and again the customer service is perfect. Thank you!

Great customer service and great care. I will definitely recommend this and give 5 star 🌟 and thank for sharing the experience. Thank you very much.

When I went to inquire they said at the final one dollar then charge me 31 dollars but they are giving me a refund but you should be more clear. I am on a fixed income. I would have never agreed to the 31 dollars

Yes this is a scam I feel like. It first charged me $1 for my vehicle title and info. Then charged me $30. And continued to the next month to charge me $30. When I realized this was happening, I contacted live support right away and they quickly issued me a refund and closed the account.

Quick and friendly! THank so much. Have a great day....

When I went to the live chat, Donna helped me greatly! She was able to help with everything I needed quickly and politely. I appreciated how easy it was to use the live chat as well. The website helped me a lot with seeing vehicle history when buying a car. The only thing is that you have to cancel your account after you use it or you’ll be charged monthly unless you don’t!

Amanda in Customer Service was so helpful. She got my account closed and refunded my $20. There was no hassle or lack of understanding. She was great. She listened and was very understanding. She was very helpful and made sure the info I was providing her was what she exactly needed.

They are not transparent about the fee from the start. They are fishy just like all other scam sites. If they are genuine; they do not need to hide that. I believe all the positive reviews here are fake. I saw a few reports and flags about this site.

Customer service responded immediately and completely helped me out with my inquiries. There was a billing issue with my account but it was solved within 3 minutes. Usually, any other service would probably take 5-10 minutes in between EACH message to respond. Thank you so much Amy!!

I’m not sure that I was charged correctly as I don’t recall signing up for any package, and the charge came weeks after I requested the original $1 report which is all I thought I was getting. And since the charge just occurred, same day, it would have been nice to be given a refund.

The customer service was great and fast, didn’t have any issues whatsoever and very friendly. He told me everything that I got charged and why, then went through the trouble of helping me and all my questions and issues.

James helped with the cancellation of services in a timely manner. I was getting charged every two weeks, and this will hopefully stop because of his assistance to cancel account. Just want to thank him and all the supporting staff.

The site was easy to maneuver; however, I could not find where my receipt was or how to cancel a subscription. The customer service rep was very professional and helped me greatly. She was able to accomplish this in less than 2 minutes.

The agent was very helpful. I didn't realize that the service was auto renew and I received a charge on my credit card today for renewal. I explained the situation to him and he was kind enough to cancel the subscription and issued a credit to my account. It was truly appreciated.

Frank was fast and efficient at helping me close my account after I got the information about the vehicle I needed information for. I would definitely recommend using this service if you want fast results and a team who is reliable and ready to help!

Excellent service. I got what I need and I'm more than happy with this service, I would definitely recommend this service to a friend who's looking for car history and more information about the cars they own or want to buy, some places they don't give you full report of your car but this service is definitely worth it.

I was directed to this site/company to get MSRP on my vehicle. The site initially said $1 for that info, then I was charged $7 (not a huge problem but seemed a little sus). When I got the pdf there was zero information about MSRP - the only info I needed on the entire report. In addition, there was a $30 report package charge! I chatted with David in support and he informed me that a data specialist would manually collect the MSRP and provide it. I heard from the data specialist a few hours later, but they said they couldn't get that info. I reached out to Susan in Customer support and she very quickly refunded all the fees. In fact I saw the confirmation emails while we were still chatting. I think there are some fee transparency issues on the site itself, but Customer Service made it right.

The site was very misleading. It stated I would be charged one dollar but after reaching someone through the chat, they told me I was charged $20 but that they canceled my account for me as requested. I told him I was misled thinking I was only going to pay one dollar. He explained that it’s $20 but rest assured there would be no further charges. He was very nice, but your site is complete bullshit by misleading people.

$30, $7, AND a $1 charge is not fully explained. PDF is already provided but you must choose if you want a PDF for $7 (not implicitly stated), $30 charge immediately not after 1 month of "trial." How do I get the $30 back if I canceled within an hour of using the site? I do not want a monthly charge. Contacted support and all they could tell me was that it's part of the subscription that I don't want.

Timothy did a great job with my service request today. They deserve a raise. No reason to try and sneak a $30 charge in with a $1 VIN lookup.

I needed vehicle history information before making a purchase, and VehicleHistory.us provided the information quickly and easily. The cost was minimal, and canceling the membership was just as simple so I would not be charged in the future. I used the chat feature, and within about 10 minutes everything was taken care of. Overall, it was a quick, helpful, and easy process.

Thomas was helpful and very quick with my problem. He quickly resolved the problem. I need as subscription to be stopped and it done quickly and efficiently. The service was great. I would recommend it to anyone.

First off Robert was of great assistance via using chat. So I think him what puzzles me is that the web site coloring and structure appears to make it look like it is a public or official government website. I was surprised to pay $1 - but that is fine. I think requested a PDf - and you were to charge me $7 which I declined. However the email message was the clue - it indicated I had access to something like 720 reports - meantime I only wanted one. That prompted me to contact you via chat. Had I not caught this - since there is no receipt or email etc - on being charged - I would not have known about it. I'm glad the money's were promptly refunded but why do business this way - are you generating more sales ---- really? So something to consider - Thank you now you are asking me for a receipt - which I never received.

Raymond responded fast to my issue and resolved it quickly. Listened to my request, and understood what I needed. I was able to have my issue resolved is less than 2 minutes. Raymond responded fast to my issue and resolved it quickly. Listened to my request, and understood what I needed. I was able to have my issue resolved is less than 2 minutes. Raymond responded fast to my issue and resolved it quickly. Listened to my request, and understood what I needed. I was able to have my issue resolved is less than 2 minutes.

Nice, fast and well informed work. Quick to issue me a refund and explain to me what the charge is for with zero hassle and full support. Overall I rate it a 10/10. Thanks again for the help.

Having searched free vin records, I filled in the details as required, to view records I was charged $1, I paid though I didn’t expect the fee as I believed totally free, I then was charged another $20 without my knowledge. I contacted via chat and the $20.00 refund should be received in 3 to 5 business days. It should be made more obvious that an account will be opened seemingly without my agreement to same.

I misunderstood what I was signing up for and only expected a $1 charge then saw I was charged $20. I chatted in with support who explained what the charge was for. I let them know I did not intend to buy or use the account or package. They were helpful in closing my account and issuing a refund. I appreciate the understanding and swift assistance. Thanks.

I was impressed! However when I was unaware upon signing up with the service, I was getting charged more money than when I signed up for. This company was proactive in helping me out and I didn't even have to ask.

Nancy did a great job of assisting me with understanding the Report Packages in detail, report offered by the Vehicle History is detail and give a lot of information that I was not aware of. It also had recall info about my vehicle that I was not aware of.

You add an additional charge of $20 without any disclosure. Not so good but Sharon was able to help me quickly without too much questions. Thumbs up to her! I'm just adding this up because it's giving me a problem of being too short.

Simply put, very professional and to the point. Oh I wish others (I am looking at you airlines!) could be so efficient. I have several email addresses which I had to change but Mary was patient and understanding.

Your company made a $20.00 unauthorized charge to my credit card. I was pulling car info for my grandson and did authorize charges of $1 and $7. Then I see a $20.00 charge I DID NOT authorize. I contacted my bank to dispute the charge and also your company via chat. George, in your CS group responded quickly and assured me the $20.00 would be credited back to my card. He was quick and efficient..... Thank you.

The customer service great, Peter was very helpful, and his assistance was seamless. I was charged fees on my account, Peter closed my account, and issued a refund. I was happy with his kind assistance. Thank you.

Sharon helped with all my questions related to car report. She helped me understand how it works and options I have to access the reports. She had clarity and provided me with all the details. She did awesome!!!

I was truly impressed by the exceptional customer support I received. The agent who assisted me was not only knowledgeable but also very attentive, taking the time to answer my questions thoroughly and with great clarity. Their quick and efficient responses made the entire experience smooth and reassuring.

Asked a question about the billing problem and replied fast, didn't take a big circle to solve it, cs is also friendly and willing to help.

Customer was outstanding. I got my subscription canceled and a refund. Thank you Margaret for helping me out.

I received a comprehensive report on my 18-year-old car without issue. The agents who helped me were all polite and efficient, including the one who helped end my subscription and close my account. There are some unwieldy things with the PDF downloads, but my report was huge, so it might be related to that. All in all, would recommend.

She was quick with responses and was able to answer all my questions. I was worried about specific charges but she was able to break them down and explain them all. I was not expecting quick answers or really any answers at all.

The interaction with my agent was smooth. The agent was able to take care of my concerns by canceling an order I dis not want and issuing a refund. It would have been better had I not had to have this interaction to begin with. The vehicle records portal changed me a record subscription fee without clear confirmation. An AI search confirms this happens often. The company needs to fix this.

I had requested a 1$ quick view for vehicle. Apart from that, I also got charged $20 for access to the full record which I not asked for. The customer agent Raymond, was very courteous and resolved my issue immediately by setting up a refund of the $20 and closing my account. Appreciated the quick turnaround.

I used Vehicle History USA to check a used car before buying it, and it was easy to use. I just entered the VIN and got a report quickly. The report showed useful details like accident history, title status, mileage, and past owners. It was clear and easy to understand. Overall, it’s a fast and helpful tool for checking a vehicle’s history before buying.

I got the information I needed and the chat option was fast and easy, good customer service. The only reason for missing a star is I was under the impression I was paying for one report and it put me on a monthly subscription, but they didn't text to let me know I had a open account so that was nice. Otherwise I would have not known until a charge hit my account. Overall it was good service

I was initially not happy at being charged two months subscription for a single report that I believed I had viewed for free since I denied PDF and email access. But when I live chatted with a rep to end the subscription, she was very professional and helpful, and helped me get a refund.

Barbara was helpful and solved my issues... Everything was smooth and simple. I got a comprehensive report that helped me make a car buying decision and it was cheaper than Carfax with all the same important information

Very professional, very friendly and helpful service. Response on time. I recommend this service who want a good experience. 100% satisfaction all your needs. All data is accurate in my experience. Very easy to use and fast delivery of your search.

This was by far, the quickest customer service interaction I have ever had. I wanted to cancel my account. Seconds later, Paul provided my confirmation code and informed me that there would be no further charges. I wish other businesses were that efficient. He heard the problem and resolved it. That simple. Most business require an explanation and they make it very inconvenient to cancel services. As the consumer, I honestly do not owe any reason why I want to stop services. It is my prerogative and this company knows this. Thank you so much for setting the bar high and for listening to your customers. Awesome!!!!

I got the information that I requested very quickly. There was a mixed up a week later with a charge which they fixed and less than a couple of minutes and issued a refund. Very good business with good customer service.

The agent was awesome, 10 stars plus he went out of his way to assist me and make sure I was satisfied. Thank you. He reimbursed the fees it charged me and debited it back to my account and closed my account so there is no future charges.

Timothy in Customer Support assisted me with my request. Knowledgeable, fast and efficient. Also I was able to find the information I was looking for in Vehicle History website. Very useful when you have a need.

I had a great experience with viewing my title report. Customer service was always very quick and efficient! I would definitely recommend using this site to view your title reports. Will definitely be back for further vehicles.

1 star for: I was quite suprised to see I was charged for something I did not agree to, the $1 for looking up one vin is all I wanted, 5 stars for Ryan was very polite and helped me with this misunderstanding.

Having paid only a few dollars I received an excellent vehicle history report. However, I then received unexpected additional credit card charges of which either I wasn't warned or I perhaps simply didn't read the terms and conditions thoroughly enough to know about. However, Debra at customer service was very punctual in the live chat and cancelled my subscription no questions asked. Overall actually good experience and still much cheaper in the long run than other VIN report services I've tried.

I was impressed with how fast I was able to get in contact with an agent regarding a charge that was placed on my card. I knew my concerns would be addressed right away when I was connected to an agent in about 2 minutes. Richard was awesome!

Got the information I needed and was able to easily close the account after I got what I wanted. The report was detailed and fairly accurate. Customer service was quick and easy to work with as well. No issues overall.