VehicleHistory.us Reviews

I contacted VehicleHistory.us concerning my Chevy Silverado truck. After registering my report was generated and contained all the info I needed. Of course there was a charge which was explained up front. Because I only needed the one report I closed my account with no difficulties through their Chat feature. I was helped by Charles, who was very efficient in handling my request. I received a confirmation number and email verifying closure. Good service.

Alexander was very helpful. I wish the public record report had the name of the vehicle owner. I was using the information to find the person who hit my car but all it said was Lease. I wanted the leasing company name and or the person leasing the car and the report did not include that so the report was not helpful to me. Alexander assisted me with stopping any future charges. He/She was quick to resolve my issue. Thank you.

Amanda at PublicRecords.us provided some of the best customer service I’ve ever experienced. She solved my issue in less than 60 seconds, and it honestly felt like she was expecting my call. There was no waiting, no back-and-forth, and no confusion. She immediately understood the situation, provided a solution on the spot, and sent a confirmation email before we even finished the conversation. This was the definition of professionalism, efficiency, and outstanding customer care. Amanda made the entire process effortless and exceeded every expectation I had. If every company had employees like her, customer service would have a completely different reputation. Thank you, Amanda, for delivering what was truly one of the best customer service experiences I’ve ever had.

I was directed to this site/company to get MSRP on my vehicle. The site initially said $1 for that info, then I was charged $7 (not a huge problem but seemed a little sus). When I got the pdf there was zero information about MSRP - the only info I needed on the entire report. In addition, there was a $30 report package charge! I chatted with David in support and he informed me that a data specialist would manually collect the MSRP and provide it. I heard from the data specialist a few hours later, but they said they couldn't get that info. I reached out to Susan in Customer support and she very quickly refunded all the fees. In fact I saw the confirmation emails while we were still chatting. I think there are some fee transparency issues on the site itself, but Customer Service made it right.

Raymond responded fast to my issue and resolved it quickly. Listened to my request, and understood what I needed. I was able to have my issue resolved is less than 2 minutes. Raymond responded fast to my issue and resolved it quickly. Listened to my request, and understood what I needed. I was able to have my issue resolved is less than 2 minutes. Raymond responded fast to my issue and resolved it quickly. Listened to my request, and understood what I needed. I was able to have my issue resolved is less than 2 minutes.

Ryan was incredibly helpful in solving my problem. He was quick and polite, could not have asked for a better rep. However, the reason I had to work with Ryan was because I was charged $31 for something I never signed up for or agreed to. Seems rather predatory, I wonder how many people missed extra charges coming through.

The information is great when shopping for a vehicle. Make sure to scroll down to the "live chat" option to cancel your account to prevent recurring monthly charges when you no longer need information.

I was able to get the information that was needed for what I was looking for. I needed info for a potential purchase of a car and it was provided. Thanks for your help.

Good service, very helpful agents, costumer service support was very fast and helpful, I ask for a refund for cancellation. Normally these processes are long but it was resolved in a good time, I liked the service.

Good experience! It was very helpful in look up data regarding purchasing a vehicle. We were looking at purchasing a vehicle and found out the car had 188,000 miles, not 88,000 like was advertised. We avoided a problem and found a better car. Customer service was also great.