PublicRecords.us Reviews

I needed to cancel the $5 charge they were applying for a service I wasn’t using. The customer service was very good and fast, and the issue was resolved by canceling the account to stop future charges. Excellent support

It was super easy to cancel my subscription. Steven helped me and the process was effortless. It was a lot quicker than I had imagined. Probably the only issue I have is this survey that makes me write longer than it took to rectify my issue.

Chose this site as it looked safe enough, was concerned when I needed to pay to access records, but it all worked. Obtaining and cancelling an account was all online and I was able to access everything I needed to. 10/10 service.

This is a great tool to look for information. It's very accurate and detailed. Customer service is excellent too! I had a problem with some charge and Ronald took care immediately. Thank you so much. Will use it again if needed and will recommend. Keep up the good work!

The service I signed up for was very helpful, just no longer needed. I needed to cancel my monthly subscription. Didn't have to wait for a rep to answer my chat, helped with my request right away and finished quickly. Very pleasant and helpful rep. Thank you so much

Kimberly handled my question promptly and provided an answer within seconds. Very polite as well as prompt. Kimberly found the answer I needed quickly. She was able to make the adjustment to my account that I requested of her. Good product service and great live chat assistants. A+ rating. Thank you Kimberly.

Regarding my use of this site, I have been using it for two weeks to search for a used car and have entered many VIN numbers which has helped a great deal. I'm not always sure of how current the information is, but it has helped a great deal. Nicholas has helped me understand how the system works at the rate of $5 semimonthly.

While the site doesn’t have an easy way to cancel your account from what I could find, the live chat was easy to use and Linda helped me cancel my account quickly with no annoying back-and-forth trying to prevent me from doing so. Great customer service.

I used the live chat and I'm Impressed by the really fast response and was able to assist me with cancellation and refund. I only needed a report once. Didn't need to explain myself a lot. In just a few messages he located my account and assisted me.

Rachel assisted me via chat regarding a new account and it was a quick and painless correspondence. The misunderstanding was comprehended fully and the response was lightning fast which is appreciated. Kudos to Rachel and I look forward to future interactions with this firm. Thank you.

Information was provided in an expeditious timeframe and very easy to understand. Only thing I did not like was the recurring charge until I chose to close my account. I only used the account for one location, and unless you close your account, it is a monthly recurring charge whether or not it's used.

The representative was very professional and quick at handling my issue. I made one attempt to resolve my problem and it was done in less than 5 minutes. The representative asked appropriate question to understand my concern and resolve my issue.

Super easy, and Margaret who helped me made it a great experience. Took only a few short minutes to resolve the issue I was having. Margaret did a wonderful job. Awesome work all around.

I noticed recurring charges on my bank account and reached out through the chat support feature for assistance. I was informed that my refund was processed in less than two minutes, which was very impressive. I appreciate the prompt response and look forward to seeing the refund reflected in my account.

Using this site to pull information on a vehicle I was interested in purchasing was a breeze and the information provided was surprisingly VERY detailed for just being basic public info. However, there was a catch I wasn't aware of when putting in payment info so found out later I was being billed incorrectly. The chat agent I worked with, Amy, was amazing and very quickly resolved the issue proving that they not only provide a good product but will provide excellent customer service if needed. Will definitely recommend this site in the future to anyone needing that kind of info. Sure beats paying for $50 Carfax!

Positive experience with responsive customer service. I would definitely recommend Publicrecords.com to anyone looking online that is needing specific record information. I will keep your website ready in case I need to look up anything else in the future and appreciate your resources.

I kept seeing a charge on my card every month and I had no idea what or where it was from so, I did some history reading into my searches and found that I had subscribed to this site. I needed my account closed due to being charged for a service that I no longer needed, and it didn’t even take a minute to get this done. I greatly appreciate the timely response from you.

We wanted one person record information and for $1.00 dollar it was a good service. We did not want the bundle service. I have contacted your agent and he was able to refund the $9.95 dollar as we will not need the service again. The service was quick and seamless. Thank you.

David was very friendly and resolved my issue quickly. I appreciated the help that he provided. Didn’t ask questions or try to change what I wanted, which I appreciate so very much. Thank you again.

They subscribe you without your consent and charge you $5 every 15 days until you notice. The only way to unsubscribe is through their chat. Looks like their business model is to be intentionally confusing, hope people don't notice, and then make it difficult to unsubscribe. Stay far, far away.

That was the single smoothest customer service experience I've ever had in my life. Good job. You guys have a very quick, easy, and efficient customer service system without the annoying AI assistants. I would advise you to keep it that way, since it seems like you're one of the last.

Extremely helpful in the live chat support. My questions were answered and concerns addressed in a timely manner. When my questions were unable to be answered in the chat, I received an email in a matter of hours with the info.

I have been constantly charged for an unknown reason. I signed up for a one time payment and got charged 30 dollars extra but they helped me right away and issued me a refund for tomorrow. I’m not sure if I will receive it but if I do receive it I just do want to make it clear the live chat was very transparent, no delays, completely helping me to whatever possibility they could and they did exactly that.

Great! I was able to connect with a rep super fast. Katherine was able to assist me right away. I was worried I wouldn't be able to resolve the issue that was bearing weight on my mind, but I was greatly relieved by her firm action and confirmation.

Huge shoutout to the support team! I was expecting to spend my afternoon haggling with a chatbot, but I was pleasantly surprised to find a real human on the other end of the Live Chat. ​They answered my questions super fast and didn’t waste any time with canned responses. I went from 'stuck' to 'completely resolved' in less than five minutes. Definitely a 5-star experience.

Charles helped me quick and easy. Couldn’t ask for a better experience. It’s rare to see something get done so quickly that all you can do is give a great review. He cancelled my account and refunded me the money charge to my account.

I was confused about why I was still paying 5 dollars for a service I haven't used in months. Thought it was one time purchase. He removed my account and helped me all under a 5 min timeframe. Very fast and to the point, thank you.

Very informative website. I was looking up property information and Public had it all!! Very detailed and thorough. When I need more information in the future I will definitely choose Public!!.us. The website was very self explanatory and easy to use.

I needed to search for a single record. Nancy was very helpful in quickly cancelling my account so I could avoid recurrent charges. I did not find the information I was seeking (a will in probate), but your service was helpful in eliminating extraneous material.

I received the information I was looking for and as long as I am not charged for this in the future I will be happy. I only wanted to know how old the building I lived in was that I'm not interested in any further information.

The live chat solved my issue immediately without question, great service! I didn't realize that I was going to be continually charged for not canceling my account and was promptly refunded with receipts sent and everything. Also, I was thinking I'd have to wait a long time to get to talk to someone, but it's 11pm and was able to get instant help.

Ashley from customer support was very helpful in resolving and closing out my account. She quickly located my account info, details and was able to quickly answer my questions, without issue. Great customer service. Would highly recommend using this site/service. A+.

Response time to solve my request was quick and accurate. They knew exactly what to do and how to help me. They were polite and knowledgeable. I do hope that they reverse the last charge that I was unaware of. I reported the extra charge to the bank for a rehearsal.

Got what I needed but had to contact customer service in order to cancel my $5 recurring fee. Wish it was easier to do. I looked through the website my email sent me to and there wasn’t a direct link.

Real quick response and very convenient, thanks to my guy Russel. I'll recommend the service to friends if needed. Furthermore be sure to know what you're paying for and if mistakes were made they're happy to assist.

I must have forgotten that I made a subscription because there were some charge discrepancy. The support team was very direct and to the point. Thankful for their helpfulness and being able to resolve my issues.

I realized I was having recurring charges from public records in my bank statement, which I never intended to sign up for. I contacted their support group via live chat. Russel helped me clear up the issue within minutes and canceled the subscription for me. Quickest form of customer support I’ve experienced yet.

I chatted with Peter and he was very helpful and kind. I was very pleased with his communication. I was having a issue with receiving the wrong information and wanted a refund and to have any future chargers prevented. He checked on my account and made sure all my requestion was met. Thank you so much Peter for being so helpful, friendly and kind.

Charles was of wonderful help. He was quick and straightforward with treating my request and solved my issue in less than 10 minutes. I wanted to cancel the service and he did so simply and refunded me for the last charge. Very pleased with the system.

TOTAL SCAM. They will continue taking money out after cancellation. Time after time it went on for months, finally had to turn it over to fraud dept or my bank

The experience was great. Fast and Done immediately. The person on chat line came on immediately. They took care of my problem immediately. Polite and Knowledgeable. I shouldn't have to write a history to give the person credit for a great review for their help.

Interacted with Steven from the chat option of Publicrecords.Us and requested information on the recurring charge I was experiencing. I was frustrated because I had no documentation from the company about this charge nor confirmation emails or receipts that I had ever signed up for this fee. Steven helped me by providing documentation and refunding the fees. I will say I am still upset that the company was charging me and I didn't even have a monthly email receipt of these charges. The terms and conditions of the company site does not address this recurring charge at all. Steven was helpful but the company needs to be more transparent. I would not recommend the company to others but I appreciate the support I received today. 4 stars for Stephen, 1 star for the company.

Boy! I must have really been asleep when I went to your website. First, I was surprised to see two charges at the same time, each at $9.XX. Then more surprised to see another one on my credit card today. I didn't know why I got charged the first two equaling 18.??. Plus a $1.00 charge. But, I thought "That doesn't make sense, but whatever. I will just pay the total and not go through the headache of figuring out why." THEN, I saw the charge for today. That did it! I have to go out of my way to try and cancel when I didn't even know I signed up for a continuing charge. I don't consider myself to be that stupid. Did you make it obvious that I was signing up for a continuing charge? Because if you did, I SURE DIDN'T SEE IT. Sincerely, a very unhappy customer who will not suggest your web site.

The company kept charging my card after my one-time use of their site. Their charges were monthly at $5, then started to become twice/month for $20 each time. I called to request a refund and the representative was unprofessional to a great degree. He did refund, but not without my pushback for ALL previous charges, and he was not going to email the refund receipts until I demanded it. He continued to cut me off and push financial advice onto me about “checking my account more often with a fine tooth comb so it doesn’t affect business like this”. Terrible customer service, but supposedly will get the refunds within 3-5 days.

I requested to close my account. I worked with Carol, who was very helpful. I received an email confirmation that my account was closed. I do not like that they charged my credit card twice in one month.

This site is very Convenient. I was able to type my information and within 5 minutes I was able to pull up every detail I was looking for. I would highly recommend. One thing I would like to note is if you’re looking for the vesting on your property this will not give you this information.

What a wonderful service! For very little money, I was able to learn everything I needed to know about a local stalker. The data was accurate and very thorough, and the report was completed in a very reasonable amount of time.

I only used my account the day I opened it. I wanted to do more research but it’s difficult to find the time. Too expensive. Maybe an option for pay-per-search would work better for me.

I just closed my account because I realized this company has been recurrently charging my card for some "access package" that I was at no point made aware that I was paying for. I was under the impression that it was a single 5 dollar fee to access one report of my choosing, but apparently that was not the case. The total lack of transparency is pathetic.

I needed to get a quick report while I was filling out something on myself for my church. It was really easy to do with the site. I might’ve sent signed up for an account which I don’t need. But their customer service chat Person helped me immensely. Wow, keep up the good work.

I "chatted" with "Ronald" today about my account, where I thought I was wrongly charged on my account. He asked me a few follow-up questions and was able to issue me a refund for the charge. This made me very happy. Was less painful than I thought it would be. Sign me, Happy

Ryan was great. The best. Patient and attentive. Good with follow-ups. He gets it. Promote great talent from within thus promote Ryan. No diddy. For real, he was good. I think his attentiveness and common sense approach sets him apart.

I got what I wanted withing seconds. No hassle. All action. That's what I wanted and that's what I got. My wife wanted to do a background check on someone, not realized that there are more efficient methods and my card was being charged month over month without us knowing. I found out today we'd been paying per our agreement, but I asked for cancellation and this months fee be refunded. No questions asked, the request was fulfilled.

Virginia-Customer Support was quick to locate my account via chat and my request was completed very quickly... Less than a minute. I was given a confirmation number for record. I appreciate the support.

Love the live chat. Live chat was very fast and extremely helpful. Got right to my need and issues right away. Took care of my concerns right away.. Excellent service. Will use live chat again for sure in the future.

I don't appreciate the hidden fees. I didn't see anything like that on the initial report unless it wasn't small print. It's very deceiving. I was getting charged after charge on my account and I don't appreciate it.

Nice went straight to answer me and helped me with my issue. Answered me right away as soon I asked and cancelled my membership right away and I didn’t wait long at all, other times I am on the phone for an hour with customer service.

Very knowledgeable and courteous representatives. Quick and efficient response! Questions all answered via chat quickly and succinctly. Search itself was easy and helpful. Closing account occurred with no issues or conditions.

Very helpful. Provided a lot of information that I needed. When I no longer needed it, I canceled my subscription and that was very easy to do. Customer service was polite, courteous, and quick to respond. And swiftly took care of all of my needs.

I asked for assistance in cancelling my account and it was done almost instantaneously. No hassles. I used the site while I was looking for information and then didn't need it anymore. It was helpful.

The rocket people I ask for the size of my property and I think they charge me like $55. I’m 72 years old and they continue every month to charge me until one day my son look at it. When I call they don’t care. Just do want the money?

Didn't realize I signed up for recurring charges. They helped me promptly and refunded me the latest charge. Use the chat feature & contact a live agent for quick assistance.

I signed up for a membership accidently and they cancelled without any issues. Most of the time I have to cancel my card but not this time. They made the cancellation so very easy....

I accidentally signed up for a subscription and it charged my card on my reporting date which caused me stress. I contacted customer service and a representative quickly responded and resolved my issue even refunded the money. I appreciated the quick response and willingness to help.

Associate was prompt and tended to all my needs. Could not recommend a better employee. If anything they deserve a raise! I would say with my experience, I could have read a little bit more into what I was paying for or possibly have a prompt to confirm that customer knows what they are paying. But other than that customer service was phenomenal.

Thomas helped me by listening to my concerns and helping me feel heard. Thanks Thomas! You took the time to look into my account and took initiative to help with closing the account after I no longer wanted.

Well I thought I paid a one time fee, but noticed that was kept getting charged. So The Live Chat person, I think Andrew helped to stop any future charges. I was annoyed that it wasn't clear to me that I would receive a reoccurring charge. Perhaps clarity as a person is signing up would avoid extra time to get it shut off.

I appreciated how the customer service is 24/7 and easy to access. I wanted to close my account and chose the live chat option. The chat agent located my account and helped me resolve my issue within five minutes.

Great information to have. Wasn’t exactly what I was looking for but valuable information and easy process. Wasn’t a fan of the additional charges but it was still reasonable for the easy format. Was hoping for a survey and some drainage plan records.

I reached out to customer service about monthly charges that I did not authorize nor was I aware of. The person helping me was very patient with me as I explained the situation. They did an excellent job helping me out and I was granted a full refund.

Customer service was GREAT! I had some billing issues and the representative was very helpful in assisting with and resolving all my questions and concerns! I would definitely recommend to family and friends!

I found out that I was being charged for a bundle report package that I was unaware of purchasing. When notifying the company they were quick to resolve the issue so Thank you on that part of it. But in future they need to be more transparent about what you are being charged.

He was super fast with helping me. He provided information very quickly and resolved my issue. He provided information as was able to locate my account very fast. He explained my charges and was able to close my account as I requested followed with an email confirmation as well.

I didn't know I had signed up for a charge of $20 a month -- thought it was 1 record for $1 -- so when I saw the charge on my credit card bill I went to the site with live chat. Ryan found my record immediately and canceled the $20 charge and canceled my account, all within about 3 minutes.

The process for opting out of the monthly service fee was fast and easy. Gary, the representative did a great job. The process was a lot easier than I thought it would be. I would recommend this service to family and friends.

I went in asking for a refund for a charge that I was unaware of and Samantha provided great support and got me my refund. It was some of the fastest support I have received in a very long time.

I had a great experience with this customer service agent. They were friendly, professional, and responded in a timely manner. My issue was handled quickly and efficiently, and they made the entire process smooth and stress-free. I truly appreciated their helpful attitude and clear communication throughout the interaction. Thank you for the great service.

I was able to find all the information I was looking for, and then when I needed help with my account, I was quickly able to be helped to get the issue fixed. I was on the search for information that I couldn't find anywhere else, but I was quickly able to find it here. And when I had an issue, support was quick to fix what was wrong and I didn't get the run around with them.

I used this service to look something up. I was charged $10.95 for a one time search. I thought I had inadvertently purchased a membership. I did a live chat to make sure. Their customer service is excellent and very fast. I wish everyone's customer service was this fast. They told me exactly what I needed to know.

Loved this site and the customer service. Very informative and helpful. I was Able to find information about myself as well as family members that WE DID NOT KNOW! A boyfriend of mine lied about his past and I found out he was married.

I used this for a single search but it seems they charged me for a bundle. I chatted with them to get that reversed and refunded and they did so quickly. I was not expecting to have ongoing charges but the Chat function worked well for me.

There were additional charges were charged to my account. So I contacted for that issue. My issue was resolved. The person in chat was very helpful. He resolved the issue to my satisfaction. I appreciate your business.

I requested one record in October the website said the first record cost $1. It was easy to access and helpful to me. Today, months later I discovered I’ve been charged $20 a month for a subscription since my first dealing with Publicrecords.us. I have no need for ongoing records and am very careful about what I subscribe to. No way I approved an ongoing subscription. I contacted my credit card company immediately and filed dispute. Afterwards I looked up my records from October last year and reached out to company directly. Like other reviewers, the company immediately said they’d issue a full credit except for an initial $15 charge that they’d have to return with a paper check??? The speedy response was good, perhaps they realized they had/have dishonest employees, but they did not explain how I was subscribed initially.

Wonderful, helpful - no hassle customer service. The agent was very friendly and made it so easy to cancel my subscription. I wish all agents were more like this. Very knowledgeable and the end goal was customer satisfaction. Thank you again!!

Using the chat function, Ryan was able to resolve my issue immediately and effectively. I erroneously signed up for a subscription package, Ryan refunded the payment and cancelled the subscription straight away.

Peter was efficient and super helpful especially in a frustrating moment for me. If not for his help, I would have still been charged bi-weekly for a service I utilized once. Not only was he fast but he detailed the charges and I was able to refund me for the charges made after my initial purchase.

Using the website was straightforward and easy, customer service chat was easy to use and understand, very quick and effective. It didn’t have the information I needed but overall a great website to have in the arsenal for public record things.

I was very impressed by the prompt customer service. I was able to get my refund within 10 minutes today. I had no idea I was getting charged for extra add-on and the person helping me was very prompt and knowledgeable.

I utilized Public Records searching for information on a person. The information was very helpful. I submitted my credit card information to pay for the service provided by Public Records. My credit card was charged for the stated amount. Two months month later I noticed a charge on my credit card from Public Records. So after looking back I saw that it had happened in the previous month as well. So I contacted Public Records and via the live chat option. Paul was extremely helpful in resolving it. He canceled any further charges from happening and also refunded me for the 2 charges that were on my credit card.

Please do not use Publicrecords.us. The site states $5.00 for a public records but they continue to charge your card $5.00 every 2 weeks. Publicrecords.us is a scam site. Do not use this site or give them your card info!!!

Several Charges appeared as an alert on my phone. Also, I did not realize this was a subscription service. The rep assured me that two of the charges were declined and I was only charged $9.95 and the $1.00 access, which I was totally fine with. So Peter closed the account and assured me no further charges would appear. I was very happy with his speed and knowledge of my confusion.

Great customer service. Katherine was fast and helpful when looking for my account. I forgot my email, so she helped me find my account. Will def be back, thanks. I needed to cancel my account and she found me and deactivated it for me. She was wonderful. Thanks.

Good information, current and accurate. The information led us to find our cousin, who had died but we had no notification, so it actually confirmed our worst fears. But the information was accurate.

I needed to cancel my subscription because I forgot I had it. The assistant was quick to help and the process was rapid. It took a matter of seconds to complete this action. The website provided everything I needed, but I no longer needed the services it provided.

I reached out with concern about an additional charge on my account. When they set up my amount, it charged an additional $10. I was able to get a quick resolution after reaching out - it took less than 5 minutes! Thank you.

I searched for property record of my dad’s house for filing tax return purpose. On the web it clearly stated what I agreed to purchase was $1. But the charge to my credit card was $9.95 after I submitted my order. This is wrong and deceptive. The information received via email is same as what I can get from the county assessor. No difference except I got charged more.

Amazing communication and customer service! I was unexpectedly charged with two separate amounts for a record I purchased. Via CHAT, I questioned the charge and before I could blink I received a refund notification.

I signed up, got some information land that I end up buying. Called and canceled the service. I was helped immediately on the chat. I can also use for people public search, but at this moment, I do not need it. I appreciate all the business and the information you have on this website. It is extremely informative.

I spoke to a live agent online named Nancy, who was great and helped me out right away. I asked for closing of my account also asked for a refund of a charge that I did not know of and she hopped right on it and had it done right away as we spoke. Hopefully the job has more people like Nancy because she has top-tier at her job. Thank you again Nancy.

A lot of great information can be found. Was used to gather data for the sale of my home, and future property purchase. It helped out a lot to get more detail in deciding which way to go, and didn't break the bank in doing it!

It's a legit service for finding public data, but treat it as a starting point, not an official source. Always read the fine print to avoid unexpected recurring charges, and be sure to use its live chat to cancel subscriptions immediately after getting the information you need. They offered a low initial price, but automatically enrolled me in higher-priced recurring package without clear upfront disclosure, leading to surprise charges. Also, remember: PublicRecords.us is a private company, not a government entity, so data accuracy isn't guaranteed (e.g. outdated, incomplete, or inaccurate).

When accessing a public document, I received a fee for a service I did not request. However, when I noticed the charge I reached out to customer service and Matthew found the error and promptly assisted in refunding an incorrect charge. I appreciated the immediate response.

Agent was helpful and knowledgeable of the job. Helped me with my issue in a timely manner. Very satisfied with the help I received. The agent was very understanding. I was worried I signed up for the wrong thing.

I was being continuously charged for $20 every month. Amy was able to figure out the subscription plan was active and was able to terminate the recurring charges. I am thankful to Amy for figuring that out and now I am at peace knowing I will not be charged anymore.

I had an issue with a Public Record charge and was trying to cancel the account. I was not able to cancel the account via email ID login. Hence, I called customer service and Ronald was able to cancel the account within few minutes. It was a quick chat, and service was excellent and provided cancellation without any hesitation. Thank you for your service.

I really don't remember why I used this site, but I noticed that I was being charged so I was able to contact customer service and the gentleman that helped me was able to cancel my subscription and cancel my charges.

Closed my account immediately, good, fast service. Andrew was a great assistance with quick responses and immediately closed my account and voided charges when asked.

Duped into getting a report for $1. Was actually charged for a "bundle", and had to contact customer service to cancel recurring charges. Still didn't get the $9.95 back I didn't realize I had agreed to. I wouldn't go with this company. It's not a government site, which it does say in the fine print, but I just clicked on things too quickly.

I needed this device for information that was required on an application for employment. I was able to get the information I needed. The customer service employee I spoke with was very helpful and responded to my request immediately.

The process was smooth and easy when entering the info and searching for the report. I was able to pull the report and cancel via chat for no further charges on my credit card. Chat was quick to respond and solve the issue with ease.

The service got me the answers I needed, and closed the account upon request immediately after. Raymond was professional in the chat, and the peace of mind knowing that there are no open cases against you is well worth the immediate cost.

I went in to disable my account. Assistance was clear and direct to my needs. No work arounds. Left the chat with my issue solved and happy. If needed again the services I will definitely contact you back, thank you.

The look up service was good but they could of sent a reminder before charging me again and there is no way to change it or close the account without getting ahold of one of their customer service reps.

The customer service representative who assisted me was extremely helpful and highly professional. They addressed my questions with clarity and efficiency, and prompt action was taken on all of my concerns. Overall, it was a truly remarkable experience, and I am very impressed with the excellent level of service provided.

Fast service, great customer service. Gives refund if you ask. Customer service was fast to connect to. Grateful they could refund me quickly. All is good. They charged a fee I didn't expect but refunded it.

I expected it to take forever or to jump through hoops to get my subscription cancelled since I didn't need it anymore. But I couldn't have been more wrong. It was immediate, I really appreciate the service and speed of the workers.

Quick and very easy. Great customer service. I would recommend reaching out if you have any issues with subscription or payment. It only took a couple of minutes for them to answer my questions. Thank you for your help!

I was immediately helped upon opening the live chat and my refund request was granted within minutes of my explaining my situation. I didn't have to give any extra information other than signing into my account.

I had an outstanding experience with Rachel today. She quickly identified and resolved an incorrect recurring charge on my credit card, and the entire chat took less than five minutes. Her professionalism, efficiency, and friendly support truly stood out. I’m extremely grateful for the prompt assistance she provided. Rachel is awesome—thank you so much!

I used them once and received the information I needed quickly. I forgot about my account, and when I realized I was still being billed, I reached out to customer service and they immediately closed the account and voided remaining charges.

Your customer service is great. I didn't know you still charge after the initial account is set up on a monthly basis. I would hope you have more on your website regarding that, but that was my only issue with your services.

Customer service was very helpful. My issue was literally resolved in seconds. Thank you so much for a quick response. I didn’t have to wait for a long period of time for my issue to be resolved. Customer service helped with a billing issue.

The website accidentally charged me an additional $9.95 when I only authorized a $1 charge for the public record and it was immediately refunded by the customer service agent when I clicked on the chat option.

I am not sure how I was signed up for a report bundle, that was not my intention. I reached out via chat to understand the charges that I wasn't expecting and your customer service rep was very helpful, and corrected the mistake immediately, and refunded me the amount in error. I'm glad Matthew made it painless for me to have this situation corrected, so I'm grateful for that, but I don't like the feeling that I had been duped into being charged for a service I never ordered.

Didn't give me any trouble canceling, which I appreciated. I only needed one report so continuous billing doesn't really work. I needed the name of a car owner but that was not part of the report.

I needed a refund for a charge I did not realize I had signing up for and Linda got the job done right away! Thank you for such understanding and for your quick and efficient work. Couldn't have asked for a better outcome

The information I accessed via PublicRecords.us was extremely helpful. When I need to cancel my bundle subscription, the online chat agent (Mary) was extremely helpful, prompt and courteous! My refund request was processed quickly.

Got 1 minor record with barely any info on it for $1. Then it automatically signed me up for a $5 charge that I did not agree to. However after speaking with Nancy and her having helped me void that charge and cancel my account I would use this website again. Thank you Nancy, you were very helpful.

The site is very easy to use. I received all the information I needed immediately. Anthony was VERY HELPFUL AND POLITE! I thank him for his help and kindness. Anthony was very knowledgeable and he made the process of canceling my account very easy. I will highly recommend this site to others.

It was easy to communicate my issue and the agent responded respectfully. No wait in line. She reassured me that I will receive my refund in a timely manner. We would appreciate a clear communication from the website regarding any payments. I didn't receive any invoice of my payments through email.

When I needed to cancel my account and get a refund it was done quickly and easily. I appreciate such prompt attention. I had a charge to my bank account that I didn’t understand and when I saw what it was for, I came right to the website and used chat to ask about it. They reviewed my account, promptly said they were issuing a refund and cancelled account.

Overall I think Publicrecords is great. My only complaint is that there are not clear instructions for logging in and pulling reports and when/how you get charge. I paid for a service I wasn't aware I was getting and could have been using for at least 2 months but didn't understand the charging and amounts and total reports etc. Customer service, Robert, was great. He explained it to me and gave me the information I needed. He was friendly and knowledgeable. Thank you.

Samantha from customer service did great in helping me to unsubscribe after I'd gotten access to everything I originally subscribed for. Some websites make it an ordeal to unsubscribe, but Samantha made it a quick and easy experience that made me more likely to come back and use PublicRecords.us in the future when looking for public records.

I was only able to get general information. I also think that you guys charge a little too much for information but all in all I was assisted when I needed my account closed and I had answers when I had a question to why there was money taken out of my account and it got fixed.

David was very helpful in refunding my money. I was only looking for how much I paid on sales tax for my vehicle so I could finish my taxes. Thought maybe I could find it on this site. It said it would cost me $1. I thought it was worth a try to see if the info was there. It wasn't. But it charged me 9.95 besides the $1. Not very transparent. Thanks David for your help. Fast and easy to report the problem.

I had a problem with the charge and the agent that helped me was very fast and resourceful, and answered every question I had and resolved my problem. I would definitely recommend this service in the future to my friends and family and to anyone else who is looking for a loved one. I wanted to find more information about a loved one that is missing, but the information that I did find about my loved one was very resourceful. I’m just happy with the service and would definitely recommend this service to anyone again in the future. Thank you Public Records. You guys are the best.

So I ended up closing my account but I gave the 5 stars because the representative was amazing!! They didn’t ask me questions. Except the usual “how can I help?” question. I simply told them what happened and why I wanted a refund and cancel my account and they approved the cancellation immediately (or just about). That rep treated me the way every rep should treat their customers. Bravo!!! And keep doing what you’re doing.

Reaching support was very easy. I had the pleasure of working with Nicholas today. He was fast and very helpful! Nicholas addressed all my issues promptly. He was professional. Thank you so much, Nicholas.

Very helpful and attentive to my request thank you. Very informative, especially when trying to understand an estate and gather information. For the next steps of the process. Thanks again. Very helpful and attentive to my request, thank you. Very informative, especially when trying to understand an estate and gather information. For the next steps of the process. Thanks again.

Peter was nice, understanding and quick with resolving my issues. I must say this was one of the least painful things I have had to deal with today. Thank you.

PublicRecords.us does NOT state on the website that you are signing up for a one day trial that turns into a 2 year bundle that costs as much as $40 monthly. Nowhere does the website say that you automatically are signed up for this bundle by using the site one time. I was checking the address of one friend and ended up paying two months of charges. I feel that I was taken advantage of by this company. Beware!

I attempted to purchase a one-time public records search and did not knowingly or intentionally enroll in a subscription. I am careful about avoiding subscriptions due to prior fraud experiences. At the time of purchase (July), PublicRecords.us did not clearly or conspicuously disclose that the transaction would result in a recurring subscription. The website presentation reasonably led me to believe I was paying for a single report. I was not shown clear subscription terms, billing frequency, or an affirmative opt-in to recurring charges. I later discovered that my card was charged $20 twice per month for approximately six months without my informed authorization. The billing descriptor on my bank statements simply reads “Card Purchases Publicrecords.us,” which does not identify the charges as recurring and made detection difficult.

The information they provided was good but the billing terms were not clear at all. It appeared to be a one time transaction but was actually a monthly recurring charge. The main reason for the low rating is because they do not notify you at all when they charge you. Luckily I noticed after only 1 month but this could easily go unnoticed if you don't watch your accounts closely.

What I needed was found and customer support addressed all my issues. I no longer require assistance from this service. Thanks for taking the time to ensure all information is explained. I will recommend to my friends and family.

Do Not use this site. It is a scam that says $1 for access to a property report, then rewords it to say it's $1 for an "access fee". Then when you want the actual pdf report you have to pay $7 for THAT, so you click yes because now it's only $8 total, but then the next screen asks for $9 for either an owner's report or a property report, so now you're paying another $9, or $17 total. The next screen had more upsells but you could skip that one, so then in the end you get a report from Zillow, etc. All internet-available info. and not an older selling price I was looking for! And then when I open the pdf report they emailed me, most of it was blank pages that I guess their software didn't generate to pdf correctly (I'm running Acrobat Pro 2017 - never a problem with any other pdf)! What a complete rip-off!

What stood out to me most was how quickly I was able to find the information I was looking for. The search process was simple, and the results were presented in a clear, easy-to-understand way. I didn’t feel overwhelmed by cluttered pages or confusing jargon, which is something I’ve run into often with similar services. Instead, the layout made it easy to review records and verify details without second-guessing what I was seeing.

Debra was amazing at cancelling my account. It took 30 seconds over the chat. I only need public records for a one time event. And of course I forgot to cancel my subscription. Luckily it was only $5.

Like everyone else. No matter how much you read and check no in boxes, they have unclear fees and recurring billing embedded. No one wants an actual subscription to something like this. Typical crooks finding a legal way to squeeze money.

I didn’t mean to sign up for an ongoing subscription. Contacted customer service via chat and was expecting a bad experience - they immediately helped me close this subscription and I won’t have future charges. Grateful there wasn’t a long process and sales pitch!

Great customer service from Nancy. She helped me. Quickly resolve my situation. It took me very little effort to get what I needed, and I left very satisfied. There wasn't much to my situation, but it was resolved very quickly.