PublicRecords.us Reviews

The person who helped me was kind and very professional. They took care of my need in a very timely manner and were understanding to my situation in life so I recommended them to my friends and work place.

I engaged your service to review public records about myself and spouse. The $1 nominal charge was very reasonable, I thought, until time to authorize the charge at which point the screen told my that I would be charged on a monthly basis. Also, I was offered to have the report sent in .pdf for an additional $7 which was a little surprising as I had assumed a report would be emailed to me. I decided, what the heck, it's only $7 and a careful reading of the invoice told me I could cancel my account at any time. The program then informed me that my credit card had been declined by my bank. My bank sent me an IM fraud alert. This immediately raised my suspicions as to the legitimacy of the website. I told my bank I had authorize the $1 and $7 charge.

Kimberly assisted me so quickly. I had no idea I had signed up for something reccuring and she credited me back my extra charge and closed my account with haste. Thank you! She was so polite and helpful.

The website didn’t have an option to cancel. Clicked on chat and asked to cancel. Cancelled within a few minutes. Fast service. Although I didn’t use the website enough to know if it provides current information.

I requested a property report from public records and accidentally signed up for a subscription to the site. I reached out to customer support using their chat feature and Samantha helped me resolve the issue by refunding the charges.

Linda was quick and helpful to resolve my issue as I was not aware of this being a recurring charge and got it closed and refunded. I looked up information a few weeks ago and was not told or aware this was like a subscription so once I reached out, it was handled swiftly.

I wanted to close my account, and I was genuinely impressed by how incredibly easy and fast the entire process was. What I expected to be a complicated or time-consuming task turned out to be smooth and stress-free from start to finish. Barbara was especially great—she was professional, efficient, and very helpful throughout the process. She made everything clear and handled my request promptly, which I really appreciated. Overall, it was an excellent experience, and I couldn’t have asked for better service. 10/10.

I did live chat and the lady, Pamela was so nice and exceeded my expectations. Wish there were more service personnel like her! When I asked to cancel the subscription there were no questions asked simply handled the business at hand. Would definitely recommend.

Susan helped me with exactly what I was asking for and made it simple and straightforward. She did great helping me with the question I had. She only took about 5 minutes and now I feel relieved and happy she understood exactly what I was asking for. I am happy with the way she helped me today.

I needed to cancel my subscription and he helped me immediately and sent the refund. It was a great experience and I would recommend this website to anyone needing this service. I thought it was going to be harder to cancel than it turned out to be.

Thomas did great get right back to me however for the two purchases that I made I thought it would be eight dollars not almost 12. I would use a service again, but I would be very alert on how much everything costs.

I tried to close my account and apparently didn't do it correctly, so I was still being charged. I chatted with someone named Timothy, and he took care of it right away--no problem. He remained calm and unbiased, which is what I expect from a professional working in customer service. All around, it was a smooth separation. I will definitely rejoin at a later date when I need more help!

I pulled a property report in December that I wanted to see history of ownership. Somehow, I was auto-signed up for a monthly charge after pulling one report. I reached out to customer service, and they promptly resolved this for me.

I had a great experience with the chat support team. The representative was professional, patient, and very knowledgeable. Took the time to understand my issue and provided clear, effective solutions without rushing me. The entire process was smooth and stress-free. I truly appreciate the excellent customer service and would definitely reach out again if needed. Highly recommended!

I needed information on a family property in Middlesex County due to a demand by a sibling to cash in his share of the family home. I was able to obtain a wealth of info on the property at a reasonable cost. After all was obtained, they made the process of canceling the service simple and convenient. Thank you.

Very helpful, glad that they refunded my money. The public record is legitimate and very helpful. However, the way I wish they go about monetizing. It is a little bit disconcerting. I am glad, however, that they refunded my money. I will look for it in three or five days, and I will update this review.

Refund went quick and efficient. The customer help desk was easy to go through to get it done very quickly. I did not want a subscription, just a one time report. It worked out easy that was not much effort for me to explain.

The system was efficient in locating my account and resolving my issue. Didn't question me as to why I wanted to cancel. Did or try to upsell me. And getting a refund was quick. Lord. Stop making it impossible.

Service was good. Quick and easy, and handled my request with decency. The agent was prompt, explained the situation, and corrected it immediately. I would use this company again. If you need detailed reports, this is my go-to company.

Excellent customer service with PublicRecords.us. Richard was able to resolve my question/issues, answer my questions and provide me with the necessary information regarding my situation. The service was handled professionally and quickly. Thank you.

I was about to find what I was looking for but couldn’t figure out how to close my account. The chat was quick to respond and get to the point. No extra steps to close my account either, they instantly closed my account for me.

Quick response through the chat feature and quick to resolve my concern. Literally took like just a few statements. Was so much easier than I thought. Definitely would recommend you ask and use the chat feature.

I was accidentally signed up for a subscription thinking I was using only once and was charged a monthly fee. My agent realized my mistake and promptly refunded the fee and cancelled the subscription. He was efficient and kind. I will recommend this site in the future and will use again if I have the need.

I had a great experience with Gary during my recent transaction. He helped me close my account quickly and made the whole process clear and easy to understand. I really appreciated how efficient, professional, and helpful he was throughout. Thank you, Gary, for the excellent service! ⭐️

Ashley with customer service was great help! She helped me with closing out my account without any issues. I appreciate the swiftness in response and action, too. Should I need to look up more info, I will definitely use this site again solely based on customer service!

It was quick and easy and I didn't have to go back and forth answering questions. Very prompt and solved my issue right away. Didn't have to make a long phone call or have a long conversation trying to sell me anything.

Alexander helped me tremendously. He was excellent! I needed to opt out & wasn't sure how to do it. Alexander was professional in actions & words. I will tell others who may use this service family and friends.

Customer service through the live chat was amazing! … That was a follow up from a customer service phone call. The original call only accomplished fixing half of the problem. Thus the further contact through your live chat. None of the charges should’ve been on my account, to begin with. Totally blindsided me, because I only authorized a $1 charge back on the 8th of January… so I thought… maybe when you’re billing someone once or twice a month? With an increased amount of the charge? Send the customers a statement! It’s pretty simple practice, no? That would avoid all of the monthly subscription disputes that your consumers Have NO IDEA that they’ve signed up for! I’m thankful that crediting my account was not a bigger issue…

Great experience. Fast and painless and was able to complete my request in a matter of seconds once I was verified. Gave me a confirmation number to show my request had been completed and made sure I was satisfied before closing the chat.

Ronald was excellent and so helpful today. Your website was so useful for gathering information and much appreciated. I needed to look up data on an old Jeep Wrangler and the information provided was very thorough and detailed.

Good product. They also canceled when I asked them to. The site was easy to use. The only issue is you don't realize you keep getting charged for the product. Otherwise, all was good. This works when you are in need of a document quickly.

I used Publicrecords a couple of times and got great results. That was enough for my purpose and then I reached out to stop subscription payments for my account. My request was handled fast and professionally by Anthony. It was very efficient. Great job.

I am upgrading this because they so quickly refunded the fees, however, I am keeping my warning of being careful what you sign up. It is still not clear how I signed up for the subscription fee. Customer service was very easy though and they promptly refunded.

I was helped quickly. I appreciated the prompt service. If you are looking for multiple items, including your own info, this is a great way to see what's out there.

Great support. Answered all requests the first time. Allowed to fully understand the need before answering. Handled the problem with ease and then asked how else to help. Then talked about what needed to be done next.

Responsive customer service, which is important to me in order to ensure I wasn't getting scammed and all that. Can be used for bad, can be used for good. Really just watch out for what you get charged for, and that's that.

I went online to check my own records and thought I was purchasing a one-time package. When I found out that it was a subscription about a month later, they quickly refunded me what I didn't know I would be charged and cancelled all future charges. Took less than 4 minutes.

I had a great experience with the customer care team, who helped me resolve my issue right away. Thank you for all your help in obtaining the information I needed for a county application. Will be sure to review your team again if we ever need any public information again regarding our property.

On-line chat agent was very helpful when I asked to close my account. Appreciate the quick support. I used this service for a one-time only search and received the information that I needed at that time. Thank you,

I wanted to cancel my subscription and the process was easy and smooth. Thank you to Nora in customer service who helped me! I received my confirmation almost immediately after. I received all the information I needed and did not need the service any longer but they helped right away.

I contacted PublicRecords.us and they promptly canceled my subscription and refunded my money. No problem at all. No questions asked, smooth transaction.

Quick response and easy. He was able to close my account in about 1 minute. I was pleased with the fact response and issue time. Confirmation number was provided and said there will be no further charges.

Used this site to check on a vehicle's history. Was charged $1 for access then $7 for a pdf report and then $9.95 for something I didn't use. They refunded the $9.95. I would recommend this site to others.

I had an outstanding experience with this customer service representative from start to finish. They were friendly, patient, and genuinely attentive to my concerns. What stood out most was their ability to listen carefully and provide clear, helpful solutions without making me feel rushed. They went above and beyond to ensure my issue was fully resolved, even taking extra time to explain my options and follow up to make sure everything worked out perfectly. Their professionalism and positive attitude made what could have been a frustrating situation incredibly easy and stress-free. It’s rare to encounter someone so dedicated to customer satisfaction, and it truly made a difference in my overall experience. I would absolutely recommend this representative to anyone needing assistance, and I hope more customer service interactions can be this pleasant and efficient in the future.

Read the other reviews about not realizing they signed up for subscriptions. My experience also. Except I do a lot of work on the internet and I'm pretty careful about stuff like that. This company is a soft scam. They provide a service that is arguably worth the initial cost, but they obfuscate and then follow up with "good" customer service after months of unwanted charges are caught. Don't fall for it, or if you must use them, check your bank records for the months that follow.

I was receiving additional charges after my initial and decided I no longer needed the service. Figuring this would be another long and lengthy battle to cut subscriptions fees, I was surprisingly proved wrong when Anthony resolved my issue swiftly and promptly! Highly professional.

Unfortunately, it was the wrong person. Possibly the person had several different addresses within the USA. I will use your services in the future. Thank you for your corporation. This was my first experience in record church.

Found info that I was looking for & since I didn't need any other info, I cancelled my subscription via live chat. It was very efficient & easy to do. Very responsive! I appreciate that! Would recommend this service to anyone searching for information! I was given info in regards to family, addresses, emails, phone numbers, etc.

I asked Stephanie if I just accidentally signed up for a subscription. She said I did not but, to prevent any further charges, she would close my account. I appreciate that I spoke to a real person and she was quick and helpful.

Good service, fast and reliable. I have no complaints whatsoever. It was great when I needed to cancel my account. It definitely canceled very fast. No hesitation. I stated what I needed and it was done. I would recommend them.

I requested a cancellation of my account because the information that I was given was not for the person I was inquiring about. The information was of a different name and family member. So that information was not essential to my needs. Thank you so much for the information provided even if it was not the person I was looking for. The customer service person was very helpful and efficient. The service was very helpful and quick. My cancellation was done in less than two minutes. Thank You.

****Very helpful support team who took care of any issues prompt and decisively. My concerns were met with the quickest solutions and friendly team member. Thank you!****

I sent in an inquiry and received full report after making payment with my credit card. I did not realize I was signing up for a monthly service, which I did not need. I saw on my CC statement I was charged another fee. I had received several text messages about my active account and logged in and saw it is a subscription. I started a chat with a representative, not sure if it was AI or a real person, but they immediately closed the account for me as state they are refunding the latest charge back to my CC. Very quick service and hoping I will see the refund. Thanks.

Got the information I needed right away. Susan was wonderful helping make sure no future payments would be charged. I found the other person in my accident and got the information I needed. Site and customer service are wonderful.

I had used your service for a single purpose and forgot to cancel. The online chat agent looked up my account and processed my cancellation immediately. I appreciate the quick service and helpful attitude of the chat agent. Much appreciated.

I contacted the chat, and was helped by Amy. She was efficient and friendly. I really appreciate that. She understood what I needed, and provided the solution quickly.

Matthew helped me out as far as explaining my issue to me and guided me through the process. He did not give me a hard time and access to customer support was easy. I told him my issue and he was eager to help out and resolution was fast. I am very satisfied.

I was charged for an account I forgot I had, and the agent closed the account, and refunded me. Was very friendly, and courteous. Knowledgeable as well. I was relieved that he was able to take care of my issues!

I needed to access certain information about my property quickly, but my re order were at home. I was able to get the information I needed quickly and securely on the go. Will use them again in the future.

Everything was great! Got the results I needed on a timely fashion. Didn’t take hours nor days. Everything was easy, quick, & straight to the point. I would recommend. Customer support did an awesome job as well!

Great service to use when needed. Excellent customer support. Highly recommend. I needed to cancel my subscription and no longer had my login credentials and customer support was on top it quickly and was able to close my account. Will definitely use this service again in the future.

Customer service was amazing. Very prompt and very helpful. Was quick to assist and provided the ideal solution I was trying to reach. Overall very happy experience, thank you so much for helping me. <3

The website is fairly easy to navigate and use. Not price friendly for those using for one time or single use, but for multiple use would be ideal. Customer service is on point via chat system with resolutions almost instant. Closed account, not needing any reoccurring balances with no resistance. I would reuse in the future.

Gary did an excellent job in helping me out. No hassle or anything from him. Just straight to the point and was able to help me out quick. That’s how you do it. He was able to get me a refund. And he was able to cancel my subscription without question.

Was not aware of the reoccurring financial relationship initialized by the platform's use, but was quickly resolved despite my intermittent connection to the world. Information is aggregated from many sources, and has refinement opportunities to most appropriately feed autoagents some day with a lot more work if that's the goal. Terrible hallucinations incorporated by corrupt institutional contributors make it a terrible idea for production. It's important to remember no cop ever inputs the people's reaction reports to their slick attempts to target, attack, and extract resources from them as the criminal organization they've always been to day. When querying the intel make sure you understand the potential catastrophe using something with so many external corruptions of actual events pretending to be public dancing sources of truth.

I wasn't sure that I needed the full access to the account so I decided to cancel my account shortly after creating it, but I found the site to be very user friendly and may consider having an account again in the future.

I was assisted in canceling a subscription I did not sign up for. I was able to get a refund as well. The process is efficient and responses were fast. It's ridiculous that you are trying to make me make my review longer I have said all I need to say.

I initially had a good experience—I was able to quickly get the information my tax preparer needed about my property. However, things took a turn when I noticed a $9.95 charge in addition to the $1 paperwork fee. I contacted support, and they were able to quickly close my account and refund the pending charge.

I looked up information on your website and agreed to pay $1.00 for information I was seeking. I then was put on some monthly program and charged a total of $29.85 for a monthly subscription that I was unaware of. I contacted Virginia in Customer Support and she cancelled my account - That was unauthorized and I was told that the $29.85 charged to my account would be rebated to me. She was very helpful - I am just hoping that what I was told is true. Again I did not authorize any recurring charges to be taken off of my credit card.

Friendly and immediate service that quickly addressed my concerns. I was being charged unknowingly by PublicRecords.us and George gave me a refund all charges I was not aware of. Perfect customer service.

Great customer service! They assisted me in all I needed very quickly. I bought this service to get a blueprint and I wasn't able to receive it, but I ask them to cancel my subscription to not get billed again and they did right away.

Used service to look up some public records... Was useful... There was a charge. I thought it was a one-time fee... not a recurring fee. I was able to quickly resolve this via online chat on the website.

I do need it in the future, I will contact them. They were kind and efficient on everything, and refunding service I did not use. They were up to date on records and very informative on records across the state. Thank you.

I had an issue where we were being charged monthly for the service and we didn't realize it we were just trying to look up a one-time search on our property before we bought it and we noticed it on our credit card. I contacted you and Thomas got on and helped resolve everything. Was great, thank you so much for the help.

Thank you for keeping my information private. My identity was stolen and released on the dark web and I have a specialist trying to help. So keeping my information confidential is appreciated. Mary helped me today. Thanks.

Helpful. Easy to cancel subscription via live chat. Also, helpful information I found but not completely what I needed. I would have like more recent court dates. I enjoy gardening and spending time with my kids. Thank you for your help.

I used PublicRecords to get the legal description of my mother's home quickly for a HELOC. It was easy and affordable. A few weeks later I was charged for a report I did not order as if it was a recurring charge. The chat agent was able to refund my money and cancel any subscription in about a minute. Good job.

The level of customer service provided by PublicRecords.us is exceptional. One of PublicRecords.us customer service representatives, Amy, assisted me with managing my account. She was absolutely awesome -- very professional, very understanding, exceptionally prompt and addressed all of my needs. I would recommend her to assist with any and all customer needs.

Great Customer Service, very fast and efficient and I truly appreciate the help I received. Would recommend anytime you need any type of report concerning a vehicle. Highly recommended and appreciated.

There is so much useful information on this website, truly life saver moment!!! Moreover, was able to cancel a subscription because I wasn’t going to need the web anymore. A worker named Pamela did it so quick!! I super appreciate you, thank You!

Agent was professional, nice, and quick. Took 2 minutes if that unsubscribe from service because I no longer needed it. Fastest customer.= service I've had all year from anywhere and probably the easiest as well.

Pamela was great. She handled closing my account and refunding my charge quickly as I did not realize I was signed up for continued access to information. The entire process to cancel was completed through the customer chat and handled within less than 5 minutes. Super fast and easy!!

The Customer Service was quick and easy for the user. Although 20 dollars for a subscription that a person rarely uses is a bit expensive. So maybe a one time use would be more beneficial for a customer like myself.

So Quick to set up my account. Fast and easy to run my report. Report had all details needed. It didn’t take long to download and access it. Very easy to close my account, too. I was shocked! Rep in chat was fast and courteous.

I am giving the site 3 stars, which is well above what the site deserves. My online chat friend, Ryan, deserves 5 stars for closing “the account” that I was unaware would charge my banking account each month for the one-time usage of this website. So, I greatly appreciate his assistance for closing “this account” and assuring me that I would no longer be charged this monthly fee at the website's leisure for my 1 time usage.

I used this service to look up information about my daughter's property. After I realized it would be an ongoing service, I reached out to their customer service and they let me cancel my account. It was very easy, and the information I got was very valuable.

Very deceptive and misleading website/business! I only wanted one criminal report (without any traffic tickets, etc.), supposedly for only $1.99 total, but I got charged an additional $9.95 or whatever and another $9.95. I didn’t realize that I had also signed up for a subscription costing $9.95 every 12 days (?) until I called to cancel and complain. I think the “.US” is intentionally misleading as well!

I had a really positive experience. There was a miscommunication when I first came into Public Record. I expecting to have issues but I was wrong. My account info was collected and there was no delay in finding my account. I was asked how she could help and I told her what happened, she handled it promptly without hesitation. Very impressed that there was no conflict. I'm not used to good service anymore. Thank you.

I accidentally subscribed service without notice, so needed to cancel the subscription and refunds, Patricia understood my issue immediately, saving me hours of frustration. Exceptional service! Thank you!

The information was thorough but some of the information such as individuals listed as relatives were unknown to me and some addresses do not belong to me nor have I resided in the state or city in question. I would not know how to get this from showing in my portfolio. There are also police records or reports that I do not have that are listed., I was very upset with the viewing of these when I have no idea what it is

This site is a scam. They are not up front about the fact that they will keep billing you every two weeks and you must speak with customer service to close the account in order to stop additional charges.

Stephanie was very helpful and really quick to solve my issue. I had accidentally signed up for a subscription that I did not want and Stephanie helped me to cancel it efficiently. She was thorough and quick to address my matter. Now my subscription is cancelled. Thank you.

The person who assisted me was prompt and courteous. My issue was solved immediately. I reached out due to not realizing I would be charged monthly - I only wanted to review the file one time. It was a pleasant surprise to have such a fast, positive response and resolution.

Excellent service. Answered all my questions. I was please that all my questions were answered and was very informative. I would definitely recommend this website to anyone. I received fast response. Made everything easy to understand.

I was able to get the help I needed quickly and easily. The associate I contacted was very quick and courteous with my request. No problems whatsoever. I’ve not had any experience with this kind of service before so I have nothing to compare it to. Also, I’m being forced to type a much longer review than I feel is necessary for some reason.

Pamela was super helpful in resolving my issue regarding cancellation problems. She replied in a timely manner and I am a happy camper now. Also would like to thank the Public Record Services in general.

I was able to locate my records fairly quickly but was surprised to see that your company automatically signs you up for a monthly subscription. I just needed to check traffic records to verify a scam and don't need a subscription for this.

I visited the site - Based on a Google search for a service that could provide information from property records in a specific geo. I was pleasantly surprised to find PublicRecords.us ... A site that had a good UI, was relatively easy to navigate and which ultimately served up the information I was seeking. The resulting charges were a little confusing and I ended up getting charged again the following month ... But that's when a very efficient interaction (via chat) with their customer service convinced me that satisfied customers are a high priority for this company. Issue resolved in less than a minute, happy customer.

Customer Services were quick and useful. And was able to help me resolve issue. Recommended to have service from this platform. Very quickly and helpful to find out info from individual who can be potentially scams or fraud individuals.

Pamela in customer support was efficient and helpful. The web page was difficult to find how to cancel my subscription without her help. I wish this information was available without purchase as it has been in the past.

I had to pull info for school registration but actually couldn't actually find what I needed, months later see that I was being charged 20$ per month not to my knowledge for "the ability to access records that are.... public", I guess? Anyway had no idea I signed myself up for a bi-monthly subscription because this website design stinks. However, the chat person Timothy was very helpful, got right to the problem. Issued a refund and was super helpful. Thanks again Tim.

I recently received excellent customer service from PublicRecords while resolving an issue with my account. The representative who assisted me, Timothy, was professional, patient, and very clear in his communication.

I thought I had canceled my account, but I was still being charged. Barbara very quickly and efficiently figured out what was going on and was able to stop the payment and cancel the account completely. She was very friendly, yet professional. Her assistance was very much appreciated.

Nicholas was quick and nice and helpful. He resolved my very quickly and was easy to work with him and was pleasant and communicated clearly. He responded very quickly as well. Awesome job, thank you!

I was helped in closing an account and being given a refund. This was very helpful. We didn't know how to solve this problem and we now know that we just have to contact you and we will be helped. One of the problems was that I was told I would only be charged $1...and instead it was $9.95. In the end, I was helped out of my issue by a colleague of yours.

A purchase form on the tax exempt site, hoping to get information if the new home I’ll purchase was tax exempt. After receiving the document I could not locate. The information I was looking for. Received a recommendation to contact your services which I did and I was immediately emailed back the information that I was requesting.

I needed to check my record because a text I received that turned out to be a scam, asked if I agreed with $7 and ended up charging $18. Contacted live customer service agent and they helped me right away. Thank you.

Very fast and very helpful. Less than a 5 min chat. I love it. I wish all services was fast and effective as the one I had today. Make it easy for me to close my account. I would need recommend this service to anyone.

When I requested information regarding a public record, I was not aware that I had signed up for an account with a recurring charge. Please make sure that this is CLEAR to someone who is using your service. The person who cancelled my account was very helpful.

Very quick to reply, and resolved issue in seconds. I think the person who helped me was Kimberly or something like that. Super quick to respond and to get everything done.

Quick and easy when cancelling my subscription. I was not aware there was a subscription service until checking my public record. I will remind myself in the future that it's a subscription service when maintaining public record.

The first representative who I thought was helpful ended up not being as my subscription was never cancelled and I was charged again. But the second rep was a huge help, cancelled everything and submitted a refund. Would use again later when needed.

I had an issue with an account being open in my name without my knowledge and my credit card being charged for some type of monthly recurring charge. Account was shut down and I was reimbursed for the charges. This was done via chat and was very seamless. I would like to send out a BIG mahalo to whomever it is that assisted me.

It was not made clear to me when I signed up initially that this would be a monthly charge. I thought I was paying a one-time fee. However, the associate that helped me cancelled my account quickly and without any issues so that was appreciated. I also felt the search functionality was not great, and it was very tedious trying to find the correct person.

Great service, great and accurate reports. I needed it to review information about my property. I will keep the copy sent to my email for personal use. Enjoyed access to the report online while a subscriber. I just wish they had a pay per report option without the need for a subscription (or if there is one, I wish I knew it).

I contacted Debra in customer support. She was quick responding and answered all my questions. She was able to completely answer my questions and assist me. She was able to cancel my service without making me jump through hoops. Excellent customer service.

Nora from Customer Support provided great customer service. I reached out to cancel my subscription via chat as I no longer had a need for it and she was efficient in resolving my request. I appreciate the fast response and the fact that I did not need to call and wait to speak to someone.

Amy helped me cancel my account. She was quick, polite and very responsive. Great customer service and product. Helped me pull records to see if I had liens on my properties. I received a detailed property report.

I requested that my service be canceled and that the $9.95 charge to my checking account be refunded. Customer Service promptly replied with a full refund granted. The speed at which this was accomplished was superior to any such request I have ever made. No waiting on the phone, next in line, etc, etc. Excellent customer service!! Thank you.

Patricia handled my request quickly and efficiently and I was very pleased. After I had provided my billing information, I realized that this was not a service I needed. She closed my account without wasting my time. I wish more businesses operated in this manner.

Mary was super speedy and knowledgeable. It was very impressive for a website assistance portal. I've never had such a quick turnaround for a live chat. I wasn't able to find the info I needed and had to close my account to avoid incurring further charges. She even offered the opportunity for connecting with a data specialist (if I wanted to keep my account)--which was very thoughtful.

I found what I needed using this site. I no longer needed access so I cancelled. Steven was so efficient and helpful. Made the whole thing easy as pie. Thank you so much for your time and efficiency.

The representative provided exceptional customer service from start to finish. They were attentive, patient, and truly focused on understanding my concerns. What stood out most was their willingness to take the time to thoroughly research my issue rather than offering a quick or incomplete response. They communicated clearly, kept me informed throughout the process, and made sure all of my questions were fully addressed. I felt heard and valued as a customer, which is something that is often overlooked. Their professionalism and dedication made the entire experience smooth and stress-free. It’s clear they take pride in delivering quality service and ensuring customer satisfaction. Based on this experience, I would not hesitate to work with them again in the future and would confidently recommend their services to others.

My question was answered promptly with very little wait and was answered to my satisfaction. I had received a pending charge through my bank that I was concerned about and the agent told me why. I was unaware that I would have future charges as I might not have read or understood the conditions. I needed to know that the charge was legitimate and not a scam.

Very good service! Prompt and helpful with all my concerns and questions. The report was thorough and accurate. Everything was listed there as needed very helpful. The credit was issued for a service. I did not need when it was over.

"PublicRecords.us is fast, reliable, and easy to use. I found the information I needed quickly, and their customer support was friendly and helpful. The website is intuitive, making searches simple even for first-time users. Their database is thorough and up-to-date, which saved me a lot of time. I felt confident in the accuracy of the results. Overall, PublicRecords.us exceeded my expectations, and I would highly recommend it to anyone needing trustworthy public records quickly and efficiently."

I address my concern and Amy did an excellent job by keeping me inform, asking the correct questions and solving the problem. Amazing customer service. I was not aware of PublicRecords charges taking place, and even though I was not happy with the charges, the professional help I received definitely took my frustration away.

Excellent customer service. Responded immediately and without any fuss or bother and with high efficiency. Amy closed my account. That was the reason I decided to have a chat with a customer service representative.

I only needed the service for one search but it was helpful and effective. I believe the sign up process needs to be more clear that a person is signing up for an ongoing service and not just a one time search. I was unaware until I saw the charge in my account. Also, the website needs to have a way to end a subscription without having to do the online chat.

The record I requests was thorough. I received consistent and useful notifications via text message with included links and contact information. The chat representative was phenomenal, efficient and concise communication. My requests were promptly addressed and I was satisfied with the outcome/resolution.

A lady named Shirley helped me today and she was super! She dug deeper into my concerns ad we were able get results to my problem. She is a "digger" and that is what I like in customer service. It showed my account was closed under one email address, but she dug a little further and found another email address I had used, which I forgot about. Thus the charges to my account were genuine. Thank you Shirley for being such a great professional!

Shirley's live chat service was wonderful and quick. She took care of my request to close my account promptly. It's the best live chat experience I've ever had to date. I decided to close my account with Public Records because I guess I didn't read the small print when I initially signed up about the recurring charges but that was my fault. Closing the account was a breeze.

I used this site to research a few vehicles I was considering buying. It pulled up exactly what I was looking for (number of owners, detailed vehicle history, etc). It was a helpful tool in making my decision.

Matthew from customer support was very helpful in quickly resolving my concern. He responded promptly, explained the situation clearly, and ensured everything was handled efficiently. I really appreciate his efforts. I did not like being charged $10 when $1 was advertised, but at least the issue was acknowledged and corrected.

I called in, or I should say I chatted in with Charles and he helped swiftly with the concern regarding a report that I purchased on Sunday. I kept receiving multiple emails as well as transactions. I wasn't aware it was a package, I thought I was ordering a one time report. But he quickly resolved the issue and I'm grateful for his help. Thank you Charles.

Excellent service. Very fast and efficient, they solved my problem in a polite, fast and effective way, definitely one of the best customer services with which I have interacted. I am very happy with the attention I received and I hope to be able to recommend these services to my family and friends.

Thank you to Richard, instantly knew what to do and helped me with what I needed.🙏🏽 Straight to the point and I appreciate it, if you’re reading this Richard thank you. You’re good at the job and very efficient.

I wanted to cancel my subscription due to reoccurring charges and I was able to very easily. I’m grateful for the easy process and hope to not see anymore reoccurring charges in the future. Thank you all for the help.

Customer service was fast, attentive, and did not try to sell me anything. I appreciate the fast and efficient service provided today. Additionally, the website could use more useful links and menu to navigate better.

I wanted to look up a license plate of a truck I just got but I didn't have but a picture so I ran a license plate search but said 1$ then it went to another section and then said 7$ and the next section said 9.95$ so I was thinking ok so it is vague to make more money. Nope. They charged me all 3 amounts 1$ plus 7$ and then another for 9.95$ and came back with a report of no information found. Scammers.

Alexander was extremely prompt and helpful in getting my issue resolved right away, in the most efficient way possible, which was greatly appreciated and would lead me to using this service again in the future if needed.

The representative was great, fast responses, helped me out right away, took care of the issue, and closed my account then refunded me the money without asking me to explain anything or arguing. They were brief but efficient.

I'm upset with how they keep recharging my account but thankful to Anthony for helping out quickly to cancel my account. He's the only reason I gave 3 stars instead of 1...

Good response and resolved my issue. Precise response and the support personnel was able to respond to my request and address my concerns. Really appreciate understanding my issue and resolving timely. My issue was on billing question and refund.

I recently used PublicRecords.us and was very happy with how easy their website is to navigate with clear, step-by-step explanations - a site that looks great but also provides all the technical detail you actually need to make an informed decision.

Agent took care of my issues very quickly and professionally. Overall I am very satisfied with Public Records. I would suggest them for any of your records searches. Except this review or not up to you!!!

I used the auto text chat feature and in a matter of minutes got my account removed and charges reimbursed. Quick and easy. Literally it took 5 minutes start to finish and I could do it all over the chat.

Katherine was very helpful with my needs today in the chat. She made this easy and was very efficient. Straight to the point and addressed my needs. I love when the process is this easy. Thank you Katherine!

The customer service agent, Robert, was a big help to me. I appreciate his time and help. He asked the right questions when we couldn't initially find my account. This saved me time and worry. I'm glad I got to work with him.

Needed to cancel my subscription and was assisted very quickly. Very appreciative of Samantha and how easy she made it to cancel. Just asked for my information that I used to sign up and took care of it very quickly.