MobileHelp Reviews

Hard to cancel this service. It is also typical to wait 20 to 30 minutes for someone to pick up the phone in customer service. I had severe falls and the device did not detect one. I had the device call the police, ambulance, and fire department for a fall when the Device was stationary in the charger I went through multiple devices because they stopped working and were defective. I do not consider this a reliable service. I bought an Apple Watch and it seems to be doing just as good a job for less money.

The rep was rude, and he said he could not do anything. I need to call Fedex myself asking where the device is. I have no help when needed. We will not go with this company. When purchased the service, they promise everything you want to hear. But execution is not there. I feel they lie to me.

Very helpful and called me back after I said I would think about it. And was great to talk with. I wasn't sure about my options and he said the system is waterproof and detects falls so I that was great. Ok.

Samantha was great in helping us with our concerns and our needs. She helped us get the right equipment for our needs. Thank you Samantha! Denice was also a great help in getting our service set up and she answered any questions we had! Thank you Denice! Thank You Mobile Help.

Stacie did an excellent job in explaining the equipment and making a recommendation for the purchase for my mother. She was patient and truly interested in the concerns I shared in regard to our need for the product. Mom fell and broke her hip and was unable to get in touch with anyone for nearly 15 hours. I actually called back to your organization because I was impressed with Stacy's approach to the conversation. She was exceptionally helpful and I appreciate her very much.

Samantha was very helpful and kind. She explained everything to me and did not try to get us to order more than we needed. It was an easy call for something we've tried to put off for a long time. I had called before and spoken with Jonathan but we just weren't ready at the time. He was helpful and kind as well. The reviews online and the affordable cost is what we were drawn to and we are glad it is something we can afford for our mom. Thank you!

Patrick was wonderful to work with. He answered all my questions in a timely fashion. Very courteous, professional and friendly. I appreciate all the assistance he gave us! This item will give us peace of mind for our loved one's safety. Thank you again! Highly recommend this item for all our elderly parents.

Spoke with Samantha today to help me with selecting life safety devices for both of my parents. She went over all of the options and helped me pick out a plan that was best for their particular situation. She was very patient and very helpful. This will give not only my parents extra peace of mind but the rest of our family as well knowing that they have the support of a trusted service at the touch of a button.

Brandy was very patient and considerate. She explained all things in a way that was easy to understand. An employee recommendation should absolutely go in her file. Thank you Brandy. I would recommend Mobile Help to everyone I know. They made thing easy for me. I am deaf and was calling on a captioning phone. There is a lag between what someone is saying and what the captioner types for me. It takes a lot of patience to deal with me.

Excellent, easy to understand. Was easy to talk to. He put me at ease, very polite.. When telling me about what I was getting, I felt sure that I was getting what I wanted and what I can afford. All in all I will tell family and friends that Mobile Help is the way to go.

The sales rep named Matthew was very knowledgeable and professional and made the entire process very easy. Thank you for all of your help. We really appreciate you helping us set up my elderly mom who lives alone be safe and have peace of mind. I will update my review after using this service however right now I am very impressed with their customer service. The pricing was good too.

My experience with Mobile Help was quite positive. Samantha was patient and explained the process so it was easy to follow and understand. I am looking forward to to receiving the product. I have a balance problem and fall frequently. Since the beginning of this year, I have suffered two concussions. I already am feeling more comfortable knowing I have this service.

Everyone at Mobile Help was well informed about the products. My consultant was well knowledge about Mobile Help, and explaining the product was easy to follow. He answered all my questions with ease and did not get frustrated. I can't say how much I like the product until I receive it.

Very helpful customer service person who explained the operation and installation of the system. Purchased quarterly plan with no shipping charges and which can be cancelled if desired at the end of three months. I was pleased to know the system can just be plugged in and requires no on-going maintenance

Excellent customer service by JB Jonathan, I was very pleased all my questions were answered in a professional manner. The care in tone and maturity was fantastic by this employee. Bravo to Jonathan. Not only did he do a great job of answering my questions, he was very patient and understanding of my situation...

Scott, the sales representative with MobileHelp was very informative and answered all questions thoroughly. He was also very patient while waiting on our commitment to order a device. He was very polite and helpful. He provided a plan that we needed which included one month free with a year contract.

A few weeks ago I spoke to Brandi about a system for my older friend, she was really professional, listened to our needs, took her time to explain all the programs and costs, and was happy to answer all my questions. So today when my friend finally decided to get the Micro System, I called back and asked for Brandi again. Once again, she was happy to help and we were able to order the system for my friend.

Samuel was very helpful and explained things well. I'm glad I purchased this. I hope it works well. I hope I don't have to use it but I'll be glad if I do. I will recommend it to my friends that can it. The price wasn't bad for the year. Less than I thought it would be.

When I called MobileHelp I was put in touch with a young man named Michael. He was one of the most patient and caring person. I have talked to in a long time. He put up with me, cutting him off several times because I didn’t know how to look up the things that he needed, and keep him on the phone as it happened. There was a maximum amount put on my credit card that I could not exceed even though the money was there so between him, me and my son we got it figured out and everything turned out great. However if it had not been for Michael’s patience and continued help for me. It would’ve never happened. I truly appreciate all that that young man did for an old woman. Thank you so much for seeing that. This young man has great potential with patience and kindness. I thank you again for all that you did for me, Michael.

Ordering through Marquis, at Mobile Help, has been one of my best over-the-phone sales experiences. His professionalism, knowledge and personality are truly assets to his company. I highly recommend him to anyone seeking information or sales assistance from Mobile Help! If he is any indication of the quality of this company's product and service, I'm certain MobileHelp was the correct choice for me.

Patrick was wonderful. He made me feel at ease. Explained I everything very clearly. Was not pushy. In fact he was like someone I knew. We had some good laughs so I felt very comfortable with him and I'll recommend him for this company anytime! Really excited to use this service when I get it.

I was very satisfied with the quality of service provided by a gentleman named Kaden, he was very professional and informative as well as kind, understanding and patient. A pleasant experience indeed, I would be glad to recommend to anyone in need of your services. Thank you kindly and have a great weekend. Kathyren

When calling to receive information regarding the home Mobile Alert system, I was greeted with a kind a courteous staff member named Matthew. He assisted and explained all the that the system had to offer and what would work best for my mother. After a few days of reviewing information and researching other companies we reached back out to Matthew and went with the Mobile Alert system. It made the most sense for us and the prices were fair and affordable.

A very close friend recently got your Micro System and highly recommend it. I was very impressed with the lady on the phone who explained everything in detail. No high pressure. Just very professional. I reviewed others online and MobileHelp was rated as Excellent. I was more than impressed with way it was all handled.

I had many questions and Scott was extremely patient, thorough in his explanations and explained everything in a way that made it easy for me to have confidence in the device, coverage and the welfare of my health that was being provided. I really appreciate the fact that if down the road I have a pacemaker or implanted defibrillator, my product can be exchanged for another that will work with those devices.

The gentleman was very nice and explained very clearly l thought. I do hope my info will not be shared with other companies as l get entirely too many emails now from l consider junk places. Not having a holding contract is nice in case I do feel the plan is right for me.

The gentleman who assisted me to establish an order for my mother was kind, patient, knowledgeable - SO HELPFUL! I am very grateful. I had recently dealt with another company and had been so very disappointed with poor service. THANK YOU! I look forward to setting up the alert system for my mother so we can be assured she is safe when we are unable to be here.

Scott very good to deal with. Answered all questions. Was great to deal with. Did not push me when I told him I needed to cover with my wife. He gave me a number I could call to get back to him. When I called back he was not available but called back asap.

Stuart was very informative in a nice concise way. He described everything clearly, and did not ramble on. He answered my questions and was very helpful. He was friendly and seemed caring, and was not too pushy like a lot of salespeople. I would recommend this service to other friends as well.

Agent was very polite, nice, and helpful. Was flexible to meet my time constraints, and explained everything clearly. I have had previous good service with this company before with my parents, and was pleased with the improvements over time. As a result I wanted to continue with the same good service with my own system.

The print was so small I had to use a magnifying glass and my glasses. This took forever to do what they asked and I Don’t know if I’m going to be charged because this was so confusing as I don’t be a permanent member of Docusign. This is not senior friendly and nothing I did was correct so I went around and around. I planned on calling today Monday but all of a sudden I was accepted. This was awful as I wasted a lot of time and effort. Why can’t you send paperwork for us older people instead of telling to do it online as it was supposed to be easy? Also if you don’t consider falls unless I pay more money what is it good for? Please contact me by phone (a manager presumably) at **. ☺️

I had 3 bad falls last week which scared me immensely. I ordered a better and stronger bed rail to prevent more falls. With suffering with Ankylosing Spondylitis, I am prone to falls. My sister convinced me to order this today. I turned 72 today. Swallowed my pride and filled out online info. Samuel worked with me today. Very nice young man! Thank you, Samuel!

Samantha did a very good job selling the product and answering all my questions and went through several options. She pointed out the differences compared to what I currently have and explained why yours is better. I look forward to working with your company. I picked the option that best applied to me.

Rick was an exceptional sales person. He was professional, informative, pleasant, and very patient with all my questions. I appreciate all his help and advice! We look forward to using the MobileHelp system. The cost was also an incentive for us as it was lower than most competitive companies. I was able to reach Rick easily and customer service was very helpful as well. Thank you MobileHelp!

My family ordered the MobileHelp Micro with fall detection for grandmom. She fell, couldn't get to her phone for help, and laid on the floor for hours before being found. It was traumatic and we never want her to go through that again. We had no experience with emergency alert systems, so we are very thankful to Donna, Samantha, and Mark from MobileHelp for their patience and detailed explanations. All of our questions got answered and we are confident that grandmom will feel safer once her Micro arrives.

Scott explained things well, answered all my questions, heard what I was looking for. Appreciated his help a lot. I don't like all this paperwork at the end.. This was a lot to keep straight, really needed all the explanations. Hope I get some sort of an information book about this Solo System.

Scott was excellent in describing program and the benefits of choosing this route. He was also very courteous and answered all of my concerns. My husband and I are looking forward to receiving the alerts. My husband’s hearing is extremely bad and I have hip problems so the alerts will give us peace of mind.

Scott was a very pleasant person to deal with. He explained everything, Also was very knowledgeable of the product. No pressure and was easy to make the decision to switch from my present source to MobileHelp. Would recommend MobileHelp to anyone I may know that may need of an alert button.

Noel was so easy to work with, answering all my questions with patience and politeness. He made the process very simple and the decision to go with MobileHelp easy to make. Prompt response after requesting more info online on a Sunday morning was also a plus! I would definitely recommend MobileHelp!

The representative was very friendly and helpful. Easy to talk to. Answered all my questions fully and with extreme patience. He explained very thoroughly what to expect and what to do when my unit arrived. Also the amount I would be paying per month for the service, the options open to me, and how I could pay for it.

I just ordered MobileHelp for my aunt. I spoke with Scott. He was amazing. He answered every question I had. He is knowledgeable and polite. He was not pushy and realized I had other options. It was a pleasure doing business with him. I hope that this product works as well as SCOTT!

This is a new account I started for someone else. I was happy with the cost verses the features the system has; some of which I did not know were available. In addition, I enjoyed working with the agent involved. This is a product I hope to not use, but glad I have. So far, so good!

Living far from relatives who are aging is a challenging time. I feel very satisfied that my relative can now have a simple solution to reach out for assistance if she were to fall. The peace of mind your service offers is exceptional. Thank you for helping select the proper piece of equipment to work with my relative’s situation.

Talking to the representative was so easy. Like talking to someone I had known for a long time. Very nice and very knowledgeable. She is the first I talked with and the one I purchased from. I did not feel pressured to purchase or I would have stopped the interview. Good customer service enhances your business.

The Rep was wonderful, Welcoming, explaining everything. He explained the system, how it works, its advantages, its policies, the set-up,. I believe his name was Michael. I am looking forward to receiving my new "Bracelet" on Tuesday. I am looking forward to feeling safe. Mostly that my family knows that I am safe.

Very pleased with the communication skills, knowledge, and professionalism of Mark. He provided thorough explanations and answered all questions without a "high-pressure" sales presentation. I was very comfortable with Mark at all times during our encounter and felt that all product information was true and honest. I would certainly recommend this product (and Mark) to friends and family.

Getting information and making the order were both smooth and easy. Randall was very helpful. It seemed to the best system that I saw and was ranked #1 by most sites I looked at. I think we'll be very happy with our purchase. I'm looking forward to receiving the system and keeping my mother safe.

Samantha provided excellent and quality service. Mom and I are very pleased. Samantha is very knowledgeable and represents Mobile Help very well. I plan on recommending Mobile Help to our family and friends. I rate Samantha a 10 out of 10. It was a pleasure speaking with her. We really appreciate the quick call back.

After a fall at home alone on a cold floor for 5 1/2 hours, my wife asked for an emergency alert system. I believe this one will serve her well at home and outside also. This will give me peace of mind also as I am currently in a veterans home for rehabilitation of my legs.

AJ was amazing. Answered all my questions, listened to my concerns and got me set up with the right equipment and plan for my 100 year old Mother. AJ did not rush me or try to upsell me. I am confident that I have made the right choice after researching several different companies with very different results.

Stuart was extremely helpful, answering all of my questions. Even anticipating others. I appreciate all the time he took to help us understand the options that MobileHelp offers allowing us to choose the system that best fits our needs. He even worked to help us customize our order a little.

Who knows if the system works? I paid extra for 2nd day air as my mother, who is a fall risk, lives 30 minutes away from me and I have Covid currently. The safety consultant, Matthew, told me if I ordered Friday, the unit would arrive Monday. Monday comes and Fed Ex doesn’t even have the package yet. I call customer service and get a less than helpful ‘there’s nothing we can do’. A firm ‘no’ to overnighting a unit. When I requested a call back from her supervisor, I was told it was a 24-72 hr window for return calls. If they are this slow to respond to a brand new and angry customer, will they really be the best at answering a help call from your loved one??? Avoid this company.

Matthew was so very helpful in answering all of our family's questions and concerns to make sure we were getting the best system for our mom. He was patient and thorough with all of our questions and put our minds at ease that we were making the right choice of company. Thank you for your help and how easy and patient you were to talk to.

My experience with Stuart was fantastic!!!! It was a simple and easy experience and he was so friendly! He answered all my questions and made the decision to get the unit so great! I’d recommend him to anyone that decides or is even thinking about getting this to give him a call!

Excellent sales representative. Clear and concise and friendly and caring. We would highly recommend your representative and your services. Everything was fully explained and therefore there was no need for us for any further questions. Your services sound excellent and hopefully we will not require any emergency contact to you but if we do we feel confident that we will encounter no problems.

Samantha was so very helpful with my brother and myself. She explained everything. She was very friendly and explained what we would get and the cost. She offered us lower cost options but we went with the better because Samantha was very convincing. She is great and we feel our mother will be very happy and safe now.

Unit arrived, did not work reliably due to spotty cell service. They sent a Base station unit but it did not communicate with the pendant so that was of no help unless you could walk to the unit and press the help button. If the pendant relayed through the base (stronger signal) that would have made sense. Tech support called several times, tested unit and it did work some of the time. When the unit was needed (patient had a fall) it would not activate. Also, we paid extra for the fall detection, that did not activate either so the patient was lying on the floor, pushing the button on the pendant and the call did not go through. So, after crawling across the floor to get to a phone, 911 was called.

I felt really at ease with Richard, the representative that called me. He was very professional throughout the call. He answered all my questions. I can't wait to get my safety alert necklace. I am 77 and am very active. I will feel safer inside and outside my apartment 24/7. I highly recommend others to order one.

Was a great experience. Very knowledgeable, personable, and thorough person. Very; easy to understand. Would have no problem referring anyone I know to check out what MobileHelp can do for them and very reasonable prices. The features included in my order will satisfy all of the things I was looking for and need.

I needed help obtaining a medical alert service for my mother. In speaking with Matthew from MobileHelp, I found him to be very helpful, polite and respectful. He was very knowledgeable And He reviewed all the different options with me and helped determine best fit for my mom and her needs. He answered all of my questions!

First let me say that MATTHEW, your customer service rep. was AWESOME!! He was first patience with my husband and I seeking a solution for my mother-in-law. Thank you for providing a product that fit our needs. It is very hard to find customer service reps who make you feel like they care about your issue of concern and that they really want to help you. I felt that! The process to get signed on was simple and easy.

Thankfully I was connected to Ferris who walked me through the process. Having just lost my husband and having our children out of the area, I have been rattled to say the least. Ferris was so grounded and gentle and I was able to choose just what I need and will be connected within days. Wish all the hoops I have to get through would be as easy. Thank you again! I encourage anyone trying to make this decision to absolutely go with Mobile Help.

I would like you to know what a fantastic employee Samantha, who worked with me, should be valued by your company. Her voice alone is so calming and trusting. She did an extraordinary job presenting the medical device. I am about to sign up for a program because of her.

Excellent, clear, and detailed presentation, as to which equipment plan would best fill my needs. Also very personable and passionate for filling customer's real needs. His informative remarks that your company supplies several other medical alert companies with your equipment impressed me greatly. You sound like a company I can trust.

I just called on New Year's Eve to get info. I was blessed with Noel and he took my condition and helped me with my plan! I can’t thank him enough for his help! I hope the Company that hired him is as professional as he was. I will see!.

My team representative was Paula, she made me feel relaxed right away. Ask me a few questions about myself and my condition so she would know more about what I might need. She was very thorough and explained everything about the equipment and what I was getting she made me feel that I was in good hands and that my safety was her concern. I would highly recommend this company and thank you Paula.

I checked on pricing with several other companies and Mobile Help offered the best pricing. Angel was extremely knowledgeable, professional and courteous. She did an outstanding job in explaining everything to me. I would recommend Mobile Help to anyone that needs medical alert systems. Angel is an asset to your company. Respectfully, Sharon

Samantha, MobileHelp Safety Consultant was very thorough and helpful to me in deciding the best product to purchase for my sister. She asked all the right questions to be sure to serve my sister's needs. Her product knowledge was remarkable. She should receive the Cellular Classic System before Christmas! YEAH!

Great, Friendly Customer Service from Randall. He explained all the services and what equipment would be used and what to expect. Helped me decide on which service and explain fully the expenses. Also how emergency service would be able to access our unit in case of an emergency. Thank you for having this service available in our area.

Noel did an awesome job of explaining the service that was clear and simple. He was very courteous and professional. He made the ordering process easy. I look forward to receiving the product and literature. I anticipate no problems with installation. I most pleased that your company has an actual support center and capability to make changes and updates online.

In the process of searching the internet and looking for a medical alert device for my mother, I requested a price quote from MobileHelp. I received an immediate call and spoke with a very knowledgeable customer service representative who asked several questions regarding specifics that I felt were necessary and he then prepared a plan that might meet those requirements. He answered my many questions and explained the next steps. I ended up ordering a device and a service plan and look forward to receiving the unit and to setting this up for my mother’s use. This may be a premature review and I will plan to update it in the future, but based on my initial experience, I would recommend this company to anyone concerned about their loved one’s independence and safety.

Aaron was extremely helpful and very professional. He took time and thoroughly explained all areas of the process. It was as if he was sitting across the table from me which I appreciated. He was very professional and helpful. I thank him for all his help and patience. He assured me I would get all the paperwork through email and when I checked everything was as he said it would be. He was very upfront and honest about everything which I appreciated. I would recommend his professional help and advice to anyone who needs this device. After dealing with Aaron I feel confident that I made the right decision in getting this system. Thank you.

Tony and Matt were exceptional representatives. Pleasant and informative. They knew their product and their job. We appreciate the quality of their service and will recommend Mobile Help, and Tony and Matt to anyone we know would be interested in this type of service. We look forward to setting up the system for our parents.

Thank you and I hope you have a nice day. Can you please send me a receipt please on my E-mail? I hope he will love it. I will have him wear it. I love the way they are. The necklace is good. Thank you for being a nice person.

I ordered my Micro system Nov. 9 but have not received anything other than an e-mail with a confirmation number. It is **. When I called to check on my order, they could not find anything. Please call or send e-mail with info to **. I am not impressed so far.

He was very clear with information. He also explained what the process for receiving the device and what to expect after receiving. There was no pressure from the sales person. I look forward to receiving the device and putting my family's minds at ease. If everything goes as presented it should be easy to figure out.

Thanks to Paula **. A trying experience working with my Gram was made easier by Paula's great customer service. Good customer service is very hard to find and Paula is a wonderful asset to your team! Thank you! I hope now we can get my Gram to actually wear the device.

The gentleman I spoke with was kind, understanding, listened to what I had to say, & most importantly, he didn't try to shove the sale down my throat....His goal truly seemed to be to help me get what I was shopping for... AND HE DID.... I pray I am as pleased with the system as I was with his salesmanship.... Be blessed.

Albert helped in every which way to feel comfortable and knowledgeable in becoming a customer of Mobile Help and would highly recommend him to anyone interested in becoming a customer. Whatever my concerns were, he put them all at ease. He was patient, even calling my daughter to see if she had any questons or concerns in me making my decision.

My wife is a fall risk. I cannot always be home with her. She does have a mobile phone that had a button to call an operator who would assess whether emergency services were needed. She devised a case with a cord so she could hang it around her neck, but it was awkward, so she almost never had that phone within reach. I called Mobile help. I explained that she could not drive so she was always going to be with me if she is not at home. My phone does automatically call 911 when a car crash is detected. If she just fell, and emergency services were needed I would call 911.

Great customer service. Customer representative Lewis excellent. Will recommend system to others. I also have two friends that has the same system. They like it very much. I like the on the go system because I’m not bedridden and I like the GPS and fall detection as well. I might check into some of your other product after trying the on the go system and your service.

We called to inquire and set up a plan for Mom. Our representative Mathew was most helpful, he was knowledgeable, polite, spoke clearly and was easy to understand. Mathew provided Excellent service! Would definitely recommend. We called many other medical alert companies and we were very disappointed with how the representatives handled the inquiry. Bad phone connections, heavy accents, loud background noises were what we encountered. If we had trouble understanding them our 89 year old mom would definitely have issues in an emergency.

I feel so much better knowing that everything is covered to ensure my mom's safety now. Edward was very helpful and I can’t wait to try the mobile alert pendant out! Fast shipping and love that everything is included when you purchase a year of service. Another plus is being informed when emergency services are on their way to my mom.

Paula was professional, friendly and patient as I had to cancel another service. She contacted me several times and was punctual in doing so. I did not think that 4 other of your representees. Contacting me after Paula was very professional. Paula is an excellent representative for your company. If and when I refer someone to your company I will advise them to ask for Paula.

I had a good experience while signing my Mom up for the MobileHelp. Stewart was a great help and answered all of my questions. I'm sure we will have more questions for him, but I feel like I could call him anytime and get answers to our questions. I will say that the Docusign is new to me and I will need one of the kids to come over and help me with that.

Order Confirmation Number **. MOBILE HELP Product/MEDICAL ALERT SYSTEMS MICRO PENDANT FALL DETECTION. "JB" was the customer svcs salesman for this BRAND NEW Account I started yesterday (09/112023). I'M A BRAND NEW CUSTOMER HERE. My bank DEBIT CARD was CHARGED TWICE for the amount of $159.60 for THE BRAND NEW ACCOUNT I Initiated yesterday & Quarterly Medical Alert Coverage. Please refund *one* of the billing charges initiated asap because I was twice charged. THANK YOU. SD **.

Both Nathan and Matthew were very helpful, answered my questions. If I have any more questions after receiving my equipment, I feel they will continue to help. I am told it will be an easy set up. I am looking forward to using this for my family's ease of mind.

Samantha with Mobile Help was very helpful in explaining the options available for my mom's needs, and was easy to understand. She explained the items we would be receiving, the pricing and such scenarios (home and away) which may occur while using the necklace and/or watch and how we would be covered.

I received a call within minutes from my sales representative Tom. He provided an overview of the system that would fit the needs of my mother in-law. We were provided additional details of the operation of the system and all questions were answered honestly. Quick enrollment and big thanks to Tom for making it a good experience.

Elon was my sales Representative and he did a great job. I called back several time times gathering information to help make a decision on which medical alert system to purchase for my wife. He was always helpful, courteous and never pushy. He was a pleasure to deal with. My hope is that when the Mini arrives all will go as smooth as the purchase.

Samantha was very thorough and helpful in describing the medical alert device and how it works when someone falls and who it alerts. Thank you for your insight and help in getting this set up for the peace it will give my family.

It is a shame that’s business do not have courtesy to advise their clients of oncoming charges especially is those scenarios where that country Cuba do not have business with USA. If Cuba have a block why I received incoming calls that was not authorized. So we American don’t do business however we paid them for phone towers. Customer for T-Mobile are conveniently misleading the information so they could charged you for roaming

Since I’ve had the device, I have fallen twice. The alarm went off neither time. The second fall was in the bathroom. I bruised a rib and went to the emergency room. It would’ve been nice if the alarm had gone off. I feel like I threw my money away, and I paid for the whole year!

Mobile Help was really kind and supportive about a situation we were facing involving my mom's dementia. Everyone I communicated with was very kind, and I really appreciate that. I'm glad to write them a positive review because of how they handled our situation.

I am pleased with this device. It is accurate and easy to use. The people we have talked to have been courteous and knowledgeable. We have called them several times and gotten all the answers. I also have told other people about it.

The first few days I sat and stared at the box and did nothing. It felt like a big step. But I am 66 and uncertain on my legs and it is also the first time I am living alone in a place since college. I am very strapped for money, but this purchase does make me feel better. It was very easy to set up. I am happy so far.

I had a false alarm almost every day. All the people in the company tried to help and were very kind, even sent me an older model, which might be less sensitive. Finally, I spoke with someone in technical support who told me I that I should never wear it when I ran with the dogs, or mowed the lawn or did anything active - which was the exact reason why I bought it in the first place. So it was a total waste of everyone's time, so I returned it.

They said it was successful. I was relieved. As I was amazed at the technology, just turn the phone on and it records the trip. My first 2 trips were for my groceries. and my third trip was an invitation for thanksgiving dinner, in Guildford, I try to take the safest trip not the shortest or quickest. Nowadays you take your life and those around you are in your hands, it is no small matter. Avoiding heavy traffic is a must, for the safety of all concerned, leaving ahead of time helps so you do not feel rushed. Mobile Help could make people more aware of their driving habits, for the safety of all.

I had a very conversation with a lady, I'm sorry but I don't remember her name. She listened to my kinda long story about why I feel I need a medical alert button, or whatever they're called. And she listened to me tell her about other things too. I felt like I was talking to an old friend! So, I'd say I enjoyed signing with Medical Alert!

This company went way beyond what I was asking for in order to resolve my complaint. I have been a customer for 7 years and have never encountered poor technical support before. I had a long talk with the supervisor of the department and he did everything in his power to make things right and then some. I would have to say that my poor experience was just a fluke and not the norm. I am still planning on remaining a MobileHelp customer.

I purchased a 1 year term, "MOBILE HELP" medical alert system for my mother. I purchased their products and service on Oct. 14 2019 and my mother passed away so I returned the equipment June 6th 2020. We used their services and equipment for 8 months, 4 months not used. So according to their terms of cancellation I would receive a PRO-RATED?? refund. They refunded me $80.00. Here is the Math! Purchase price 1 full year $ 519.50 = $43.29 a month. 8 months service used 43.29x8= $-346.32. Total amount refund should be $ 173.18. WATCH OUT FOR THIS COMPANY!!!! YOU CAN DO BETTER, SHOP AROUND.

Overall my experience with your employees has been outstanding but I have had issues with the company THAT the employees have fixed. Everyone has gone over-board to fix the issues. However, the phrase, "How can I be your hero, today?" scares me because it implies that something terrible is going to happen before the end of the day. All that phrase is doing is prophecy that we all are vulnerable to die. I HATE IT, Kitty

So I'm not really complaining about the service. It never really got used and the wife got to where she wasn't even caring a device to call for help. So to pay $30 a month for nothing wasn't happening any longer. So when you get this thing you get a plastic bag like comes with Amazon. It's a return equipment bag. So I package it all up and send it back, 2 months later they're still billing me. So I called him up again. They never received the equipment, so guess whose fault that is. Not theirs. Show me. I tell him what the ** ever, how many more payments do you think I should pay so they told me when they called me up today you know they had needed one more payment. I said fine but you know I'm going to put it out there so I'm putting it out there. Be careful when you do business with these people.

Got home system. Used for about 7 mos. Upgraded to the smartwatch. Smartwatch will no work with ATT in my state. Canceled. Got refund. They will not refund money on 1st system. Raised the rate and said too bad. Also charged for the free mo they offered. Do not take anything but mo to mo. At least they can't rob you for your money.

So glad I found this Smartwatch on-line. I've had it for at least a month and I wear it every day. It looks very attractive and no one would know it includes a medical alert feature, along with 'all' the other functions it performs. Young and old alike would be proud to wear it and it's certainly a safety device. Wish I'd found it earlier.

MobileHelp was easy to get and set up. Really appreciated their service. Then Mom has a stroke and went into Hospice. I called to cancel the service. You can’t cancel the service until they receive the equipment back so I was given the address to send it too. That’s all the instructions I was given. So I did that. I was sitting with Mom in Hospice and receive a call from Mobilehelp. There was a fall detection and they were sending fire rescue to my house. I explained it was cancelled. I’m told that Customer Service doesn’t talk to Dispatch so I’d have to call C.S. I did and they told me they couldn’t contact Dispatch and tell them not to send.

I thought this was a good company until my husband passed away, I called to cancel and was told it would be canceled and my money returned once the equipment was sent back. I returned all the equipment and they are claiming part of it was not sent. It was ALL sent in the same box. Since my husband passed away, they have taken 2 payments from my bank and REFUSE to close the account. This company is not longer authorized to take money but are doing so. My husband opened the account and cannot give them permission to change amounts or take money. They changed the amount without even contacting anyone.

I had 5 Heart Attacks from 2000 / 2010. In 2014 having MHS it have saved my life, not feeling like myself, knowing the symptoms of a heart attack. This was totally different. I pushed the help button. Help was on the way and at my door within 7 minutes. I was diagnosed with CHF when I arrived at the E.R.

My 84 year old mother was ready to accept that medical emergency alert systems are critical for peace of mind for her, myself, and my 3 siblings. I researched "medical alert" systems and programs before deciding upon MobileHelp. Several reputable entities rated MobileHelp highly in the field. Mobilehelp had 2,300+ reviews with a 4.6/5 rating overall. This led me to MobileHelp. My interaction with Albert as my customer service (sales) person was exceptional! Albert was knowledgeable, polite, personable, professional, not at all pushy but willing to explain the benefit of all aspects of the programs available. I feel great about the decision to go with MobileHelp. Hopefully it will never be needed, but if the level of service during an emergency is on par with Albert's level of professionalism and courtesy, this will have been an excellent choice!

When I ordered, The young ladies were very helpful. I don't have the order #. I called my cousin in OK City and gave her the information. Her name is Genevive (Geni) **. I am excited about the program. Thank you, Norma

I first decided I needed a personal alarm system about 21/2 years ago. At that time I called the Medic Alert Foundation (I was a member) and they suggested I sign up for LifeLine which I did. About a year after I started using their system I accidentally pushed the emergency button and immediately got a message "Help is on the way". However 90 minutes later nothing had happened. I called LifeLine, who immediately replaced the emergency button and took back the defective one.

Latifah took care of the refund the same day. She was very courteous and cared about my problem. I thank her for being so prompt. All MobileHelp should be like Latifah. I dont have forty words to describe my experience so I will just say my time with MobileHelp has been worth the money and your customer service is excellent

Parents had MobileHelp for 6 years. Due to mother passing, we no longer need the service. Great customer service from ordering to monitering.. Great help in cancelling service. Very understanding. WOULD RECOMMEND THIS COMPANY TO EVERYONE. Thank you MOBILEHELP..

Excellent customer care! Great support setting up and answering questions about the device. Each representative has been patient and knowledgeable. The overall system is well thought out. The responsiveness of the team really makes using MobileHelp a top notch experience.

Mrs. Jamira/Teresa. To God be the glory. These ladies were very pleasant to work with, Jamira help set up my device and Teresa from customer service, they made me feel as ease, they were friendly, considerate, and cooperative. Very well pleased.

I called to inquire about this system for my mom and Marina ** was so helpful, she explained the system, how it worked and my options.. I gave my mom all the info and she decided on this system vs the others which we all agreed (her children). This system is one of the top rating systems that I researched. When I called back to order with Marina, she took her time to go over the options again and took my order. Once she was done with her part she sent me over to Tammy to set up all the personal information on my mom. My mom has had this for almost a week and she loves it. She didn't want the necklace device, she opted for the bracelet and she loves it, she didn't want anything too big. Someone at church thought she had some kind of fit bit on.

I was planning on cancelling because of another company's lower price on a machine. So I was talking with Alex and he connected me with Teresa. She checked and was able to get me a lower price for me and so I decided to stay with MobileHelp. Thank you for your help.

Your package with my equipment arrived promptly, and I was generally pleased with the instructions. Could have used a little more detail, but it help me get started. I opened the box, and plugged in the base and mobile stations. Next day I called the Technical Support Center and Gervon came on line. I WAS SO IMPRESSED. He had time for every question. Never indicated ANY impatience or irritation. His/your service was fabulous. Then he transferred me to another area where they asked questions about my characteristics. I didn't get this person's name, but they were again exceptional. You FAR exceeded my expectations, and I am a grateful and happy new customer. I have already recommended MobileHelp to a friend.

I cannot say enough complimentary things regarding the people I worked with at your company. To begin with, I did research on several highly rated companies, talking to representatives at each. All had some good points, but when I talked to Jeff in your sales department, he really impressed me. I was not finished with my research, but finally just ended this and decided on MH. During this interim period, Jeff called several times to check and see how things were going without being pushy and obnoxious. He is first rate and a major asset to MH. In fact, all of the different people that I then talked with to set up my plan and service are positive attributes to your company. I have peace or mind now, as do my family members here in Casper and in NYC. Thank you for your outstanding personnel and program. Sincerely, Dude.

The company my father was using had terrible customer service and very unclear billing. From the first call, I knew mobile connect would be a different experience. Every person I spoke with at mobile connect was helpful, informative and cheerful. Getting his system ordered and set up was very easy, as was understanding what options would suite his needs.

Outstanding service by Mr. ** (salesperson) who helped me and offered me the best service for my financial situation. I am 76 years old, retired with many health issues. Ms. ** a supervisor who went over and beyond to help me with my bank account. Appeared that each time I called to activate the service, my account was charged $1.00 each. total of $6.86. Ms. ** is very knowledgeable, respectful, and very effective employee. I was ready to cancel the services. Because of Ms. ** I did not. Both this employee are EXCELLENT representatives for your company!

Spoke with two representatives... one, Paula the other, Jan. Both were knowledgeable, professional and gave me the information needed to purchase a plan that is best for our family. Outstanding customer service! I look forward to gaining more independence using my mobile device service wherever I go!

I will continue to recommend this unit especially the unit with GPS to anyone looking for a system. My mom benefit from the system a few times. The only reason we no longer require the service is I have 24/7 care.

I selected MobileHelp after reading reviews of several other systems. I knew that Mobile Help was highly rated, and the reviews supported that impression. I have had two contacts with "chat assistance" in the process of placing my order, and I found support staff to be very patient, thorough and helpful. It is refreshing to do business with a company that obviously values its customers, and I would recommend highly to friends.

I ordered a new iPhone for an employee but could not activate it so he was unable to make calls or text. I contacted VerizonWireless for assistance and within a couple minutes the issue was resolved. The person who assisted was very nice and walked me through the process.

Linda was the perfect person to help me work through my dilemma of changing from another alert company (was not satisfied with their fees and customer service). With no pressure, Linda worked through the systems available and which one would serve my needs best. I am looking forward to a long relationship with MobileHelp!

I purchased the MobileHelp Solo System with GPS and fall detection. I paid the $92.67 to cover the equipment and first month of service. The first unit arrived, but we could not get it to connect to the GPS. The customer service representative had us try putting it in a window and even go outside, but nothing helped. They use the AT&T towers to connect. My phone is through AT&T and I've never had trouble with the connection. They sent me another system which did not work either. They insisted it was the weak signal in my home, but I always have at least 4 bars on my phone, so this didn't make any sense.

Had Home system for my Mother, because she is alone 4-5 hours a day. Had hopes this would alleviate concerns from her and myself... but it didn't. System is unreliable. Had multiple false alarms of her falling or being in some sort of distress when she was asleep in bed and pendant was lying on table... and had local emergency services showing up at all hours of the day (mostly early AM) letting themselves into the house as planned and waking everyone. Then she fell twice... and it failed to send signal that she had. First time she was on the floor for hours until daughter came home from work and found her. Last time I was. She hit her head pretty hard on the floor that time. That cinched it. Called Customer Service and cancelled membership and shipped product back per their instructions. I won't recommend them to anyone.

I am a 75 year old man who has been in the customer service business for about 60 years of my life. I have probably dealt with about every type of personality that one could ever come into contact with. Some very positive folks and some who are not. My experience with MobileHelp people began with a lady whose name is Linda. She is someone who displays all that is wonderful in your company. Congratulations to all your team who went the extra mile to accommodate everything I needed to know and for going the extra mile. You can definitely expect many referrals from me in the future. An A+ goes out to all of you folks at MobileHelp.

I called MobileHelp with questions about purchasing a unit. Stuart ** provided all the information needed and inspired me to purchase a unit for my safety. My experience was quite positive and enjoyable. The services offered and provided by MobileHelp far exceed some that I have research. Thank you.

I just want to say that MobileHelp provides a consistent, reliable and affordable service. MobileHelp did exactly what it was supposed to do - it allowed my mom to remain in her apartment longer. She had several emergencies and the buttons did what they were suppose to do - emergency services arrived promptly, and the notification process also worked very well. The only reason we are stopping the service is because my mom has entered an assisted living facility that has call buttons everywhere. I would recommend this service to anyone. I don't endorse many products publicly, but this one really works, and really makes a difference in the lives of seniors living alone.

Very important if you live alone to have MobileHelp. As I had a problem sleeping, I decided to try my recliner chair in the bedroom. It was too low, since my hip surgery I did not have the strength in my legs. I could not get up. I pressed my alert bracelet & 15 minutes later 3 handsome guys from Fire Rescue arrived & assisted me out of the chair. No fuss, no muss they entered my home via the lock box.

I have had Mobile Help for several years. Never needed it until August 6, 2018 at approximately 3:00 AM. It was at that time that I slipped and fell on my hardwood floor in the Master Bedroom. As soon as I hit the floor I knew I was hurt. Two of my four rabbits came over to me. Bandit nuzzled against me. She sensed something was wrong. Next, Ryan, her mate came over. They are very loving, affectionate and intuitive animals.

Sam is my hero! It was my first call of the day and he set it to a peaceful level. He was professional, knowledgeable, timely, polite and cheerful. MobileHelp is always so easy when it comes to taking care of business. Nice way to start the day!

I ordered the product from the salesman - a home unit with fall detection. He provided me with a good deal at $34.95 a month + a one time shipping fee of $15. No contract, no activation fee etc. The next morning I checked my bank account and to my shock, the company took out $49.95 + $44.95. I immediately called to get this corrected. Instead of trying to help me, they started saying that I owed the activation fee of $49.95 and the recurring monthly fee of $44.95. The next person I was handed off to had different numbers. I kept repeating that I wanted to CANCEL the entire order and get all of my money back. They continued to talk over me and try to sell me their product. Finally they agreed to cancel. This is the most dishonest company I’ve dealt with. Their customer base is seniors and the disabled. How can they treat us so horribly?

The customer service member was very professional and friendly. He was accurate in his information and completed the necessary information exchange in a timely manner. I am so thankful to have MobileHelp for my parents. We have used it multiple times this year and it brings peace of mind to us kids.

I have needed a call alert button and was wanting information for my 90 year-old father. Shawn was very knowledgeable and was patient in answering all of our questions. I hope we like the product as well as I liked dealing with Shawn. I would suggest that the girl (Bridget) that took my dad’s health information would have talked slower as her accent made it difficult to understand her.

My mother-in-law had a stroke 7 years ago and is paralyzed on the right side. She has had several seizures since then and had been cared for by her partner of 30 years. Her partner passed away last May but my mom-in-law didn't want to leave her home (we live 30 miles away). I did a little research and found MobileHelp. From the first time I contacted them, they have been nothing but pleasant and helpful. She spent the summer and fall at her home. Because of our Upper Michigan winters, we moved her to our home for the winter. I called M.H. and, once again, I spoke with a pleasant person to change her address for the winter. I got a phone call sometime last winter saying that the battery in her pendant was dead and they were going to send us a new one. It came within days and I called them and they set it up. Easy! They provide a great service. I would absolutely recommend MobileHelp to ANYONE!! MobileHelp is amazing!

I was familiar with wearing an alert button, but switched to MobileHelp because it offered the GPS fall button which I feel is especially necessary when leaving home to shop, attend church or social gatherings. I especially want it when taking daily walks which take me 10 or 12 blocks from home. I also chose MobileHelp because the Mobile Device and the button were smaller to wear and/or carry in my purse. Although information warns that the alert may not always detect a fall, I have found it to be very sensitive and was even found in a large crowd of people when it accidentally went off because the strap of my purse in which I had placed the Mobile Device slipped from my shoulder to my wrist! Although MobileHelp's offices are on the opposite side of the US I have experienced accurate, prompt and professional response. Thank you MobileHelp!

When I called I just needed clarification on a few things I wanted available on the device. When I spoke to Samuel he was patient. When I asked him questions he answered all of them to my satisfaction. He was very friendly and helpful. When he transferred me to Bridget she was just as nice when reviewing my information and again offered to help me with any other questions I might have. All in all they were very helpful and not pushy to get me to order.

My friend began using your MobileHelp service in March 2011. I, as her POA, Health care surrogate, found it to be most satisfactory for her as she could maintain her independent lifestyle. When she asked for your help, it was prompt, I received a phone call within 2-3 minutes of her call for assistance wherever I was. It gave me peace of mind that her needs were met so well. As one of the most organized people I've ever known, she left instructions on how to return the devices she used, the box for shipping was right where she said it was. Thank all of you who allowed her to be as independent as possible.

After several falls that resulted in broken bones and much rehab, I set up the MobileHelp services to allow Mom to stay in her own apartment as long as possible. She actually had to activate it the first day of the service and several times since. We have been fortunate that she has not broken anything, but just needed assistance with getting back up or other minor medical issues. Even though we have family only a block away, this service has been great. It has become a family joke that I have the emergency response number named in my phone as "Mom's Down". Even if she does need to move in with me later, I plan to keep the service, especially with the ability to reach help from anywhere to allow her as much freedom as possible, as well as my peace of mind during these changes. She calls this my "year-round gift plan" for her. Best dollars I've spent on Mom.

My legs are on and off due to sciatic pain. I was in my kitchen one day cooking and they started to give me the feelings of weakness. I immediately turned the stove off thinking I didn't watch to take the chance of a fire. I leaned my back against the fridge and slid down to the floor to keep from falling. I pressed my button and had help in about 5 minutes. It was wonderful to have help so quickly. The kitchen floor is extremely cold and the weakness and burning pain from my legs made it impossible to get up.

Very satisfied with system. Especially like the GPS unit, makes me feel safe. I had problem with main box after just a few months but customer rep was very helpful and received new unit within few days and is working fine.

MobileHelp is certainly more reasonable than Life Alert and I have not had to call on MobileHelp since I changed so am limited in reviewing the service. One thing that may affect my use of the service is my difficulty in wearing the pendant. The O ring on the hang down part is constantly catching at inappropriate places on the cord creating an unbalanced pendant which I am reluctant to wear. I do hope you have a solution for this.

Have had the service since 12/01/17. Have not had a reason to rely on it, but I did hit the button by accident and the response was amazingly quick. I have recommended it to a friend and she has now subscribed to MobileHelp. I have a feeling of complete confidence now that I have MobileHelp working for me.

In the short time I've had my bracelet, I've had no need to use it, fortunately. However, I feel much safer while driving around Colorado alone in my car knowing I can reach for help, if needed. I'm very glad I purchased this product.

My experience was very good but I was just testing my equipment and do that every month but just was asked if I needed help. I said no but received 3 texts from your people but I contacted 911 that I was ok.

My mom had several falls and she lives alone. MobileHelp gives us confidence that she can continue to be independent, but that we are available when needed. The lady who answered the phone was extremely kind, professional and understanding. Since getting the link Mom has not fallen but we will update if this happens.

I ordered this for my mom and she's already used it twice. The operator was prompt and professional and took care of her problem. I would recommend MobileHelp to anyone who has a loved one who is a fall risk.

I love my MobileHelp. I feel so safe when I have my pendant on. The thing that I really like is the GPS which I do remember to take with me every time I leave the house. I also like the idea of the Lift Assist, because I could not get up if I was on the floor.

Mom has had her MobileHelp about a month and has had the need to use it once when she fell while home alone. Being 97 and self-sufficient all of her life, she did not push the help button. She tried to get to a phone to call someone for help but couldn't get her phone to work. After 4 hours on the floor she accidentally pushed the button! Because those to be notified were not at home, an ambulance was summoned by MobileHelp. Mom was surprised to see 3 people coming in to help her. She was helped to a chair and since she wasn't injured they left after checking to make sure she was ok. We are happy that mom got to experience how the whole system worked and very thankful she was not hurt. We are hoping she will push the button the next time she falls-she knows she will get help quickly!

Unit returned. Not used due to no phone line with unit. We hired 24/7 care so unit no longer needed. No info received on any refund from year payment. Phone call about how to return the unit, I was told someone would contact me and/or I would receive a refund once returned. Sent unit by traceable means. It show delivered.

I am very pleased with the MobileHelp system, when I have tested the system the operator responded very quickly. The 3 times that I "butt dialed" the control center the response was prompt and courteous. I am very happy with my Mobile Help. I misplaced my pendant and it has been replaced at no cost through the insurance plan. Thank you Mobile Help.

Am very happy with my MobileHelp device. Haven't had to use for emergence yet but have tested and remains good very fast response. Fast service in getting delivered. Don't really like the bracelet. Pretty ugly but can live with it. I may start wearing the necklace.

I returned this product. It is the best system I've come across, but I couldn't really afford it. With the passing of my husband this past November and the upcoming sale of our home, I will be moving to a community for the elderly.

I got my back busted up and had hip surgery but the doctor put in a hip that has been recalled a year earlier. I also slipped and tore the tendons in my right ankle when I was in rehab. I can't get up on my own so I thought I'll get a medical alert system for the house and in case I'm about 700 feet further. My wristband doesn't work 20 miles from the house so I also got the one on my hip that's a size of a cigarette package.

I’m old and I live alone and MobileHelp's system operates on cell phones. The other ones that I looked had to have a hard one in my home, and I don’t have a hard one anymore. All I have is a normal phone and one phone’s enough. It works well and the price is reasonable. I have the least expensive unit and I have one hanging on my bed and the other one hanging in the bathroom. If I don’t fall out of the bed or in the bathroom, I’m in trouble. I do a test about once a week. I press the test button and as soon as the light turns green, I go over and press one of their emergency buttons. We dial out to MobileHelp and then an automated response says test complete. The technology is exceptional.

I'm 91 and I was having a lot of falls and ended up in the hospital. My granddaughter ordered MobileHelp for me as she takes care of all of my expenses. I got the watch and the two necklaces with it. I wear the one for the house all the time and when I go out, I wear the other necklace. It's very comfortable, but when I'm working and I hit it, it goes off. They respond very well and are right on there. With MobileHelp, I have more freedom than worries.

MobileHelp was doing alerts when I wasn't even moving. I don't like it and I've canceled it.

I had a couple of falls before getting MobileHelp but I haven't had any since then. My daughter purchased it and I've had it for four months now but I only put on my necklace when I remember. It doesn't mean that the day I stop using it, I won't need it but we've talked about whether I'm going to continue it or not.

I’m living alone and I stay around the house. I wanted to have something to call if I fall so I bought the one from MobileHelp that I could go anywhere and that I’d also be able to get in touch with somebody anywhere I'm at. So far, the alert seemed to be okay but I haven’t used it yet.

My daughter and son-in-law bought me MobileHelp because they love to go camping and want to feel better about things and make sure that I have some protection. I wear the one around my neck during the night and then I wear the unit for detecting a fall during the day. But the fall one is so sensitive. It seems that if I just touch it, it goes off. It has been better the last week and a half, but before, I didn't even know when it would go off. It would go off about four times a day and I always was hesitant to wear it. I was wearing it at night too and I didn't like the idea of having to get out in the night and have it go off.

I feel like a very young person and I’m very mobile, and I drive my car and I do everything. I have had a lot of falls which we have not been able to figure out why, but I’m very healthy. The MobileHelp device doesn’t fit into my lifestyle and I hate it. I had never in my life felt old until I put that thing around my neck, and I don’t feel that I need it but everybody else does. But I like the little thing that they use and put in a little case when you go out. When I’m in the car, it makes more sense to me, but the thing I have around the neck is uncomfortable and annoying. Since I’ve had the MobileHelp, I had a fall, but that one time when the device should have worked, it didn’t. I found out that the battery was running out, and MobileHelp sent me a new one, but the device hasn’t been reactivated yet although it has already been paid for. I got in touch with them and they said they would get in touch with me, but they didn’t.

I like MobileHelp and it was fine until I lost that little piece that I need. I got a medical alert device because it was more mobile than anybody else. I’m not in my house all the time and I have a good-sized piece of land. Besides that, I go to other places so I needed to have something that would work away from home. I’m 73 and have all sorts of problems with my back secondary to surgery. I have some balance issues too. Should I fall outside my home, I need to be able to get a hold of somebody. I was very happy with the MobileHelp device because it’s certainly comfortable to wear the thing around my neck, and the security of having that little mobile piece was great.

My MobileHelp is very easy to wear and works outside the house. I have a balance problem and when I moved to Wooster, I had a service through the Wooster hospital, but I couldn’t go outside with it. It only works inside the house, so MobileHelp is much better.

I have Muscular Dystrophy and I have trouble walking. My daughter-in-law decided that I ought to have something that I wear in the house when I’m by myself. She researched it and MobileHelp looked like this was the best. It's very comfortable to use. I wear it around my wrist and then when I’m away from the house, I wear that little thing on my riches (please check audio, this word could be crutches). Now, I’m not too worried about falling and if I fall, I’m going to be okay. The only trouble that I’ve ever had was at traveling. I just put it in my carry-on because I was with someone at that time and it went off. I couldn’t figure out who was talking to me then I realized that that’s what it was. They were nice and they made sure I was okay.

I have the MobileHelp necklace on regular, but when I moved, they had to contact somebody to change things. Then, they put me on the mobile. I'd had to use my necklace a couple of times to get somebody to come here, and their reps were very polite. They have the first responders on my list, so it worked out fine. I recently noticed the device wasn’t flashing so I called and we did a testing. They told me that the battery was probably down, and they said they’d send me a little pamphlet. A rep tested the device and I jiggled it, and it went on charge right away.

My mother has had her MobileHelp for a year now. I walked her and my step dad through how to use it five times before they got it. If we don't understand something, we tell the reps and they explain it again. They understand that my parents are a little forgetful and they have been nothing but perfect on the phone and over the system. Plus, they are very helpful when they walk us through the steps. Every now and then, my mom ends up hitting the button by accident. She'll talk to the people or they'll start talking to her over the system if she doesn't hit it and hold it in time. They've got it down pat though. Also, none of the calls are routed out of the US.

I took care of my mother for 15 years then she passed away. My sister has the MobileHelp device and I’m part of her account. She was concerned with me being alone now, so she got me one as well. I wear mine around the neck because she wants me to but I don’t find it comfortable because when I use it and I’m outside working, it’s banging around. It has been a bit since I’ve tested the button but when I do, I get a response right away. I would recommend MobileHelp especially if somebody’s alone.

I was alone during the day and I needed to have something so that somebody could come and get me if anything should happen. I've had a medical alert device before but we had some problems with the service and we didn't care for it. My kids then got me switched to MobileHelp. I've been doing fine with this service and I was very satisfied with the experience. I have the Classic MobileHelp alert device which I wear on my wrist, but I can wear it around my neck too. It's comfortable and seems to work out well. I'm happy with it and I would recommend it to someone else.

I was with ADT for a medical alert system, but that covered me just as long as I was inside of my own property. MobileHelp has better range since it covers me as long as I'm in the United States. I also wanted something while I'm driving mostly. I have the device on my wrist and I never take it off. My children appreciate it more than anything else knowing that I can take it out and go and I can always reach someone. I really enjoy having the device and I feel very much at ease with it. I have it for a couple of years now. I test the device every month and their response is very quick. One time I heard it in the middle of the night then their reps came on and asked me if I was all right. I was asleep so I must have rolled on it and set it off to them. They’re right there when I need them and if I don't need them. I’d recommend MobileHelp to someone.

My husband is 93 today and I'm 86. We were in assisted living because he was falling. But he fell too many times and they said he had to leave. So, we went back to the apartment that we've lived in once before. We're on our own now and I couldn't leave him. MobileHelp rated high and was the first in line when I looked up medical alert devices' ratings. They were the the first one I called and I was impressed with the people I talked to. So I took the chance and they kindly sent me one. It’s been lovely and perfect. I still carry my phone around but I've taken the medical device out a couple of times.

We decided to purchase a medical alert system because we felt that we wanted that extra protection. We wear or carry them around depending on what we’re doing and where we’re going. MobileHelp’s reps are extremely helpful and friendly. They usually respond under a minute. The whole entire package from the very time that I called them and started talking about it until now has been great.

I had a fall and didn't have anybody at home. It was uncomfortable for me because my wrist still hurt. So, I was in rehab and the girl, who was the executor of my estate, set up MobileHelp when I got home. I had to cover where I put the big unit with a box with holes because I have cat and I can see her jumping on it. But I cancelled it off since I have my first smartphone.

I'm really happy my son has the MobileHelp. His auntie purchased it for his safety and if he ever has to be alone or in a room, he can push the button so the emergency people will come. I can go out the door to get the mail or be in another part of the house and my son could take a fall and I wouldn't know. But with MobileHelp, I can leave him sometimes and know that there's a safety cushion, something that can be used to call for help. It's a very good device that's put out for once someone is disabled. It changed all our lives to know that there is some type of machinery that can work for us.

My daughter bought the MobileHelp device for me because I live by myself and she has tested the button when she put it in. I have one by my chair where I read and the big unit is in my bedroom, by the bed. However, the chain is too long around my neck and it dangles too much. I'm always afraid I'm going to set it off. But the service is good.

I was alone in the house and I realized that if I fall in here, I'm all by myself. So, I decided to get a medical alert device for myself. My deceased husband used to have Life Alert and I found them extremely expensive. MobileHelp was half the price of Life Alert, yet I had all the same services. I wear the pendant around my neck all the time when I'm home and I take it off when I'm out. I've got the mobile one that I could take but having my cell phone, I really feel like I don't need it that much. One time, I accidentally bent down and my body came forward and pushed it and it went off in the store but they answered quickly. They were even friendly when a grandkid would come over and push the button and I have to say it was an accident. I would definitely recommend it.

MobileHelp is the first medical alert I have. I wore it at first around my wrist and then it broke in two. And so, I went to the neckpiece which I have around my neck and I wear it all the time. I don't even notice it and I make sure it's not visible to the public when I try to hide it.

I live alone and then I fell and broke my hip. My daughter got MobileHelp for me. I quit using the necklace because it's too sensitive. If I was sitting down at the table eating and leaned over to get something off my plate, it would go off. The other time, I walked around the house, it'd go off too. Now, I have the bracelet. I wear it constantly and I never take it off even if I'm showering. Everybody who lives alone should have one.

Having a medical alert was my children's decision. They're worried since I developed a heart issue. So right now, I'm using MobileHelp and my children are paying for it. I usually wear the device around my neck when I'm at home but I wear the wrist button when I go out. Then when I moved, I had to call MobileHelp and give them all the information and everybody was always very courteous. I give their number to many of my friends.

I’m 81 and I’ve always been a very independent person. I like my MobileHelp and I don’t want to change it. I have the whole set-up and I know what to do with it. I thought about myself being here alone so I bought the medical alert device. I have a two-story house and I mostly live in the bottom of it. I have a bedroom downstairs and another one upstairs, but I used the one downstairs for company. I need a medical alert to protect me when I’m walking around the complex. I live in an area that has 44 homes and these homes are close by. There's a park and a pool and if I fell out there, somebody can help me.

My girlfriend fell and busted her face open, and the rescue had to break into the house to get her and take her to the hospital. I have fewer worries since getting a medical alert system from MobileHelp. If she's going to fall again and hurt herself, then I know that help would be on its way. With her MobileHelp, she can be anywhere and press the button and they'll send help. She wears her device around her neck but when she goes to bed, I like to have her put it on her wrist. We test the button regularly and we tested it not long ago, and I was really surprised that the response was very quick and we were able to check and make sure everything worked on it.

I started having some issues with passing out and got MobileHelp’s classic system with the home monitor. I test it once a month and response is pretty immediate. Plus, their customer service reps are very responsive. It’s very easy to use too. I wear it on my wrist. I’m able to be a little more secure going out.

I’m going to be 84 years old so I thought it was time to get a medical alert system. I looked up different alert systems but I like that this was something that I could take in the car with me. The only thing that I didn’t care for and I thought I would, was the wrist thing. I found it to be very hard to do because I have trouble with my fingers while putting it around the wrist. It was cumbersome so I wear the one around the neck every day when I go out to my mailbox. My mother in law went out to her mailbox one day and had a stroke and that makes me realize that because I have trouble walking, MobileHelp is a security for me. I like my MobileHelp very much and I could take it not just in the house but also where I go in the car. It’s a little expensive, but that goes with the territory.

I wanted some protection because I’m out and about all the time and I’m so glad I heard about MobileHelp. I’ve been told that I will never walk again if I fall the wrong way because of some of the injuries that I have to my neck and low back. There was a time when I was asked to check it, it was responsive. I spoke to their employees when I can’t find it and they did what they can do to help me. But the other night, I started to fall on the kitchen and I thought about having one around my neck because the device was across the room from me and was not handy. Other than that, I’m absolutely loving it and I have recommended it to people.

I’ve gone through a lot of falling and needed a medical alert device. My MobileHelp was very accurate when I needed to use it. I had a Fall Button and I used it a lot. When I needed to go to the hospital, there was always a good response. When I would fall, I would hit the button and then they could hear me from where I was at. And when they get on, they always knew who I was because my name was in the system and they always ask what’s going on with me. After I get down talking, then they get a hold of 911 and it takes anywhere from five to 10 minutes for them to get here.

I pass out sometimes, and I wear MobileHelp on my belt. However, it happened twice when it pushed the button by itself. I took care of that though. I put the cap of a water bottle, cut the center out and glued it over the button. The button was recessed but I could still push it. Also, the charge doesn't last for a very long time. I put the device to charge and it says, "I'm ready" but it's not. So what I did is pick it up and put it back down again. It would also be helpful if there was a way to tell that the charge was on there.

I had a device that goes with the house and if I get to that, I could have contacted the AMS if I needed to. I wanted something like MobileHelp 'cause it's just me and the cat. I investigated several companies like it and I like what MobileHelp was doing. It seemed to be user-friendly and I didn't have to borrow this equipment. I thought it would work the best for me and it has. I have the duo and I usually wear it around my neck. I wear those little shirts that have a little pocket where I stick the device in and I frequently take the whole thing with me when I go out in the car. It's made my daughters and I more secure in staying by myself.

Frank researched seven companies then we called three other companies before we got MobileHelp. He’s 87 and I'm 82, and I already fell once and broke four ribs so I figured that getting a medical alert system was the perfect solution for us. MobileHelp's salesman told me that his parents also has the system and that's why he's working for this company. It was a good pitch and that sold me. He also said that they never had a problem and that if the system does not work, our money will be returned to us. They will just deduct the days we used it. So, we started with their customer service reps. They took so much time to do things but they gave us a very good deal.

I live with my niece, but she's not here a lot, so I’m sort of all by myself. I travel in an IV and I can take the MobileHelp device with me when I travel. It has GPS, so if I have a problem, I just hit the button and they'll send me help. I wear it around my neck. It is a little heavy though, but since using the device, I feel more comfortable when I'm home. I put it on when I'm by myself. I would recommend it to a friend.

I ride a bicycle at night or really early in the morning plus I have a heart condition and had three aneurysms. My wife also said I needed to have something so I got MobileHelp. It was good for a couple of times. One day, when I was going to use it, I hit the button and it said, "We're trying to connect to somebody". I did it 10 times, but nobody ever answered. Then I thought, it happened like that once before when I called the people. I've sent it back now because it was on the AT&T system, and AT&T doesn't work that good in my area. The lady I talked to was very nice and helpful. I told her I don't have a reason to pay $119 for something I'm not able to use. She didn't argue and she sent me the mail, the sticker and I sent it back to them at no charge. All in all, it's good if you got the right connection.

I live alone and I'm 81. For a while, I wore the bracelet but it kept breaking so I quit wearing it. I use my little handheld thing and it makes me feel more secure. MobileHelp has been okay to work with.

I was falling a lot so I decided to buy a medical alert device. MobileHelp is my first one and my experience with them has been fine. I wear it around my neck. I used it with the wristbands but they broke me out. Since getting MobileHelp, I feel secure knowing that I can get immediate help if I fall down. Every older person needs to have MobileHelp.

I purchased MobileHelp because I have peripheral neuropathy and I have osteoarthritis. With the neuropathy, I have lost all the balance in my system so I fall occasionally. My husband and I both have a monitor on a device. I have mine on the pendant and I wear it everyday. It's fine and I don't even think about it. I haven't needed it but I'm glad to have it just in case I need it. I don't worry about getting out because if I can't get any of my children or my grandchildren, I can push the button and someone will come. They have been very courteous and very nice.

I'm 85 years old and I live alone. I've fallen a few times and my daughter was afraid I might fall and hurt myself so she purchased MobileHelp for me. I have worn it around my neck and it was making false calls. I have not even fallen. So I put that away and wore the one on my wrist. It was more comfortable and I'm satisfied with it. So far, so good.

I had balance issues and I needed a medical alert system. I got the one that goes around my neck and the one on my wrist but I always just use the one on my wrist. However, I’m concerned about it because my receiver is in the kitchen and I’m everywhere else. I’d like to be able to talk to it right on my wrist. But I was in the car one time and I knocked my button. And the next thing I knew they were calling me, so they were there for me even though I didn’t need them and I feel secure knowing I have my MobileHelp.

My wife and I are both close to 80 years old and it was certainly a good idea to have a medical alert system. We chose MobileHelp for their price and we've got a bracelet and a pendant which are very comfortable. However, the rope was not attractive when my wife is dressed so we changed the rope to gold chains. My wife also has diabetes and sometimes, she has an attack. She can phone me in another room but now she feels confident even if she couldn’t get a hold of me.

I'm 67, I live alone and I've had surgeries. I also have a bad knee, a bad shoulder and I'm handicapped. If I fall, I can't get up. Sometimes, I walk with just me and a dog, and I had fallen down before and I couldn't get up. I didn't have my medical alert and that's when I needed it. I had one, but I sent it back. MobileHelp was cheaper and I bought the one that you can pocket in. I also have fallen before in the front porch, but I didn't have my medical alert thing out there with me. I live in a far place and nobody came outside. I wish I would have had my medical alert at that time.

I fell in my home and laid on the floor an hour and a half before I was accidentally found. I broke my pelvic bone in two places and couldn't even move. It scared me to death so I purchased a medical alert device from MobileHelp. I have the one which I could get an outside help too. I also have the insurance I took out, which is a good thing I did.