MobileHelp Reviews

We had our first experience with an emergency alert notification from the call center. Even though it was not an emergency situation, my family considered it a vital trial run for any possible future events.

Mobilehelp is one terrible company. I paid for 2 day shipping of the first unit. Didin't arrive in 2 days. Didn't work when arrived. Was told a new unit was overnighted. Didn't arrive overnight. Fall detection on the 2nd unit didn't work. They are now overnighting a 3rd unit. An extra charge they said was "a mistake" was added to my credit card and still has not been refunded. So far I have spent days on the phone, around 10 calls, been on hold for 9-10 HOURS, with 2 junk units I now have to return.

3-6-2026. **FED UP IN COLORADO.** Poor customer service in trying to get monthly charges correct for system my disabled daughter needs. Mobile help auto system gives one fee we owe, and customer service has no record of that fee. I asked for a supervisor to call me, never did. Not worth the aggravation. Save your money and energy folks.

I am having a lot of trouble with my MobileHelp necklace. I charge it every night but it is telling me my battery is low waaay too soon. The charger has been replaced, but it just got a message at 2:00 PM the battery is low!

Refused to accept cancellation. After I returned equipment by Priority Mail in January, my bank account had over $400 in authorized withdrawals. When information was presented to them, they denied receiving the return of their equipment and refused to return the unauthorized funds.

I was a mobile help customer for years. I was happy with the service until I had to Cancel. My Mom was admitted to a nursing home and I no longer needed to have the Mobile help service. I cancelled as soon as they charged my credit card the $250 for my annual plan. They received the returned mobile help equipment 10 days later. I calculated my refund to be $237. I was refunded $171. They shorted me $66.

My father’s lock box was defective. They sent one that worked. Then he took a tumble and the necklace did not alert. It was on a tile floor. So that is two pieces of defective equipment. I have been trying to file a complaint with Mobile Help through a survey so they know to test their equipment carefully. I have tried three agents and I am disconnected as soon as I state I need to leave a survey so more people know to test it before trusting it will alert. This leads me to believe that it probably happens frequently so I just want people to know to test them with an agent on the phone as soon as it arrives. My dad has worn his for weeks and it would not alert if he fell WITHOUT our knowledge. I also did the test calls each time he wore it. So glad he wasn’t hurt. I would not have filed this complaint but I am pretty angry that I am unable to do the survey with three different agents in their company.

I am beyond livid at this point. I tried Mobile Help because they’re rating was high. Unfortunately, it did not work in my water area so within their 10 day trial I canceled and sent back all the equipment. They received the equipment a month ago and I still have not received a dime in refund when I call they gave me a BS story and told me to have patience. They took my money immediately. I do not recommend this company to anyone. They are horrific in sticking to the deal. I obviously wanted to work. I had to go with different company. I’m still waiting for my refund and I want everyone to know that this company is a fraud. I am furious at this point.

I've been paying this company for 10 years since 2015 at least $40/month. I tried to cancel 4 months ago and they claimed they wouldn't unless I returned the 10 year old equipment that you know they will throw in the trash. I told my bank to put a block on them auto charging me and they still found a way around it. I've been driving around with this stupid piece of equipment for 4 months because who can remember to do that when life has 10,000 other things for you to do and I am calling them again to ask to cancel and they just want to argue over this piece of outdated technology they desperately want back. I have paid them over $4800 over the span of 10 years and they refuse to cancel it unless you return the equipment or you pay them another $350 for the piece of plastic.

Be Warned- they will keep billing you for months after you cancel and ship back your device. I cannot get them to stop billing me. Called to cancel no 4/22, item shipped back w/ tracking info, delivering 5/9 and I have gotten billed every month since. I've called so many times, hopefully today's call will make it stop?

Returned devices 3 months ago and still don't have a refund....and charged for continue use because nobody closed the account, even though I talked to 3 different people who said they would take care of it.

I was a Mobile help customer for 2 yrs. Called cancel service in January. It has been the cancellation process from HELL. Had to call the company several times and hear "we are working on cancelling your account" but kept getting letters and emails about my account being Past Due and the last straw was a letter that I had 15 days to pay or they would sent me to a Collection Agency.

I called to return the mobile equipment for my dad who passed away September 1, 2024 - I was told that I would not receive a refund and the remaining balance was used for a restocking fee - you all are thieves - and I am filing a complaint with the BBB since you all do not allow Google reviews, I wonder why...

When my order arrived I checked my credit card billing and saw that they charged me twice. I tried to upload a photo of this but the upload repeatedly failed. I called customer service and told them and they are referring this to management. I said I want to return the device. The rep said he would call me later. I replied could you please just send me a return merchant authorization by email now so I don't have to call again So he agreed. After this error plus stalling I don't trust them and it is too much work to get it handled with one call.

Although the product and service seems to work as outlined, I have never been able to easily access my account on their website and almost every time I call Customer Service they treat me like I'm stupid. I have provided my email multiple times but every time I call they say they don't have it on file. I recently was charged more than the advertised price on their website and more than my usual monthly payment without any notice. When I called to query it, the woman I spoke to (Patty in Retention Dept) was impatient and condescending, showing no empathy with my confusion and frustration. She did offer to waive the extra $2 charge but did not explain to my satisfaction why it was there in the first place and acted irritable when I asked the question. Mobile Help offers a great price for in-home alert pendants, which is why our family chose it, but I have often felt disappointed after my interactions with customer service.

I purchased your mobile device on 9/19/2024 for my husband. The device was shipped to us but it could not work because the AT&T cell service did not work in our house. We returned the device as instructed on 10/4/2024. We were told that it was received by you via FedEx on 10/8/3024. It is now 11/15/2024 and we have not received our full refund of $568.74. I have called numerous times and have asked to speak with a supervisor but no one has ever called me back. I am very disappointed in your poor customer service and expect a full refund immediately.

A truly exceptional technology and real time emergency support. I am 80 years old and have some medical conditions which include instability and a tendency to fall. Not only did I receive support while my husband was in hospital and I was alone for two months, when he finally came home, he had to learn to walk again and had a number of bad falls. I was able to get him EMT support using the Mobilehelp device. Being by myself for the majority of the time, the help button and the fall alert gave me the confidence to get through a terrifying situation, I knew that help was only minutes away if I needed it.

It was a pleasure talking to Scott in helping me understand how Mobile Help works and the importance of having a help alert button for my wife. He answered all my questions and was very knowledgeable of the Mobile Help system. Nice Job Scott. Thank you.

This has been a very frustrating experience. This sales consultant completely butchered both names. I literally spelled each name out to him. I even gave an example name for each letter and he still misspelled our name. My grandmother's name is FANNY **, My name is INDEA **. How he came up with Sammie ** and Indea **, I have no idea. He does not pay attention at all. It was past 11pm, so instead of making the correction he just hung up. This kind of person is not a person that I’d trust caring for my grandmother in her time of help.

Mathew was very professional and helpful to get this done so quickly. Great deal for a great plan. I can upgrade my plan at any time. The payment plan is just what I wanted. Mathew was not a high pressure salesman. Just very convincing. Mathew was very professional and helpful to get this done so quickly. Great deal for a great plan. I can upgrade my plan at any time. The payment plan is just what I wanted. Mathew was not a high pressure salesman. Just very convincing.

Did not ship my device, had information WRONG, did not send me a link to update my information, Customer Service HORRIBLE, found out why, THEY used the WRONG payment method, NO COMMUNICATION! They told me it would ship in 2 days!! I HAVE NOW been on hold for 40 minutes trying to solve this while my 83 year old Mother-in-law is in need of this device!!

Went very well...great deal...good experience so far....system included fall detection and lock box which were extra for other providers, along with free equipment and service for any issues....Brandy the rep was very pleasant and helpful....and was a pleasure to deal with...Look forward to receiving the equipment and getting covered for a family member....

Sadly I can’t remember the man’s name that signed me up but he was so very nice and efficient. He answered all my questions and understood that I was at work and needed to get this done and on the way to my mom. I started by calling Life Alert and it was a horrible experience. Thank you!

Matthew was excellent to deal and very professional. He help guide us for what he feels is best for our mom that recently broke her hip. Looking forward to seeing how the system works to provide peace of mind for our mom and everyone else in our family!!! My mom was very active prior to her fall and we are hoping this will enable her to be back on her own.

Scott was wonderful! He handled my transaction of my purchase of the cellular classic system. He was very informative and patient. He helped me decide which device wound be best for my elderly parent. I want to thank him for his expertise and care that he provided. My mother has a history of falling so this device was very necessary to keep her safe at home.

Stewart ** sold me this package. Extremely knowledgeable, which I would expect, but he was a joy to deal with. I did quite a bit of research and found that MobileHelp is for me. I have received my package and still have not opened it, which I plan on doing soon so I will be protected by my device. I almost wish I got a wrist model as I can't see how this will be comfortable swimming or in the shower, but I cannot afford any further accoutrements.

I bought my service in February and was and am very happy with it. There were some reception problems at first but customer service was very helpful and fixed it. Now I did a routine test and for the first time ever the test failed and a recorded message told me to call customer service. I did and was told that the number had changed. I called the new number and waited for a long time for someone to answer. To my surprise, no human answered, only the usual robot menu and I was finally transferred supposedly to the right department but I waited for 10 minutes and no one picked up the phone.

The whole process took less than 30 minutes. Painless and one less thing on my plate. I will be hopefully sending a referral if the person agrees. Matthew was so helpful and very professional. He knew exactly what he was doing! I will call him again if needed. I am purchasing for my Dad who has congestive heart failure and going blind. Seems the product is going to work pretty easily.

The last that took my call was extremely nice. She answered all my questions and help me get what was best for our situation. She is an asset to your company. Thank y’all for helping us with this decision. I will recommend y'all's device to any and all we come across that needs a service like this for a loved one. This will give me the peace of mind to be able to continue to work and leave my wife by herself during the day.

Mathew was very helpful and explained all the options that worked the best for me! He was polite and courteous! One of the best experiences I’ve had with a sales representative! The description he gave of the equipment was excellent - I was comfortable with my decision. I would definitely recommend him and the company to family and friends,