Lively Mobile2 Reviews
Formerly GreatCall
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About Lively Mobile2
Lively’s Lively Mobile2 device is a one-button urgent response device. When you press the button, it automatically alerts an emergency response center that you need help. From there, operators dispatch local responders. The device is regularly priced at $79.99, and service plans range between $24.99 and $34.99 per month.
Visit shop.lively.com- Reliable 24/7 monitoring
- GPS tracking capabilities
- Automatic fall detection
- Waterproof wearable device
- Potential for false alarms or device failure
Lively Mobile2 Reviews
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Reviewed April 10, 2016
I am of old age so my relatives wanted me to use GreatCall Splash. I walk around the house and I also sleep while wearing the device. I’m aware that they’ve been in business for many years. I went around asking people questions about them and had not heard any negative things about them.
Reviewed April 9, 2016
I had a couple of heart attacks and I was using Life Alert. However, I didn't like carrying it because it was so big. We wanted to get a smaller one so we got the GreatCall device. It fits good and it's very comfortable. I can move around, go places, and do things. I'm not tied down because I'm afraid that something's going to happen and I'll get the help right away if I have a problem. I got peace of mind. However, whenever I take the device off or get it out of my pocket and I touch it, it goes off. A couple of times, I had to call the reps back and tell them I was okay. I'm trying to put it somewhere where I won't be bumping up against it. Other than that, I like the GreatCall device. My wife is always worried so she makes sure that I got the device with me when I leave the house.
Reviewed April 8, 2016
I live alone and I have medical problems so I got the GreatCall medical alert device. I put it in my pocket and I feel safer since having it. The team has answered promptly during the false alarms that I've had.
Reviewed April 7, 2016
The experience I had the first month was learning to handle the GreatCall device gently and what it was all about. I didn't handle it carefully as I should have and I was startled when a lady asked if I was alright because I hadn’t pushed the button, unless I touched it accidentally, and it showed me that this thing does work. I was also embarrassed because both of my daughters would get a certain kind of a beep on their smartphone and would know I was out and going, but I got used to it. However, it's not always accurate because one day my daughter called and asked me what was I doing up north in Milaca about midnight.
I have talked to other ladies and the devices they have just have to be within 60 feet of their home. It took me a long time to find one that I could travel anywhere in the United States and it would work. But I haven’t had to use GreatCall for any kind of an emergency, and that’s okay with me. I've been recommending the device.
Reviewed April 7, 2016
I’m by myself and on the road a lot so I needed a medical alert device. I feel good having my GreatCall Splash device here, and fortunately, I’ve never had to use it and have a pleasant experience with them.
Reviewed April 6, 2016
I'm 93 and I have bad arthritis. If I fall and I get down on my knees I can't get up alone. I don’t need help but I do need someone to lift me up to help me stand up. I haven’t broken anything, but in the retirement home where I live now, they won't do that so that’s one of the reasons I got GreatCall. They have a system here, but it only covers what's in the building and I felt if I went out to the store or some place, I needed something that would give me coverage if I were to fall on the street. I charge it every night when or before I go to bed because I wear it when I'm in bed at night. So that is once a day and it's fully charged. I see the light flashing on time and I wear it all the time. I have no reason to give it up.
The two times I've used my GreatCall Medical alert has been great and they’ve been very nice and helpful. They responded immediately and I couldn't ask for any better than that. They've called 911 for me and asked me if I wanted them to stay on the line until help came and I said yes to both cases. I have peace of mind that I was taken care of. I didn’t go to the hospital. They just lifted me up and I was fine. They want to make sure I was all right and I wanted to make sure I'm not going to have any surgery. "The doctor could fix it" he said, but at my age I'm not going to do any surgery.
Reviewed April 5, 2016
My wife and I are both 86 and she suffers from mild dementia. Our children in Texas and Australia worry that something will happen to us and no one will be available to respond. We tried another medical alert system that had a range of 600 feet and a portable GPS base that we could take with us if we left our home. The system was too involved for my wife so I returned it and purchased a pair of GreatCall units that employ GPS technology...so responders know right where we are. We have tested both units and find the people monitoring the devices to be fast and efficient. We are now more secure in the knowledge that someone is available to help us in any emergency situation. The units are with us 100% of the time.
Reviewed April 5, 2016
You may not receive a phone number with your area code, so you will have to dial like making a long distance call every time you make a local phone call. Such a pain! Not happy. Bought one for my Dad and he got an area code from a place over an hour away from where he lives. And the customer service person acted like this was no big deal.
Rebecca, We're sorry to see that you are frustrated. GreatCall makes every attempt to obtain a local phone number for the service area indicated when the account is setup. As we have mentioned, it is important that the service address and home phone number being provided match as that is the information used to obtain a service number. We understand, however; that because of the increased number of cell phone subscribers and the required recycling period for a previously used cell phone number, that a number for the immediate service area may not be available. While this is rare, we understand that the possibility exists. We apologize for any inconvenience. -GreatCall Operations
Reviewed April 5, 2016
I had Lifeline before and found that $42 a month was a little steep for me. I heard about GreatCall from the TV, called them up and snatched them up before they raised the price to $19 a month. The device is always with me. I wear it from the time I get up to the time I flop into bed. I was out at a conference and since I hadn't tested it outside of my apartment, I pushed it and it came on. A lady asked if I have an emergency and I said no, but I gave her my name, address, etc. I told her I'm not at my address but she said she knew and told me about my location. Holy cow! It does work! She could tell exactly where I was using the GPS. It's a great product and idea.
Reviewed April 4, 2016
I live by myself and I had a friend who, unfortunately, passed away last year. He too lived by himself and we used to call and check on each other, but unfortunately, by the time I checked and the neighbors had gotten over, he was too far gone. So I took that as a good lesson that things like that can happen. That’s why I decided to get a medical alert device even though I'm still in pretty good health. I noticed that Splash was the only one that I could bring with me anywhere. I'm not tied down, and that was a real plus to me. It was also reasonably priced. So far, my experience with them has all been positive. I feel a lot more at ease having it.
Reviewed April 3, 2016
I've had my back surgery, and I'm not stable on my legs like I used to be. The GreatCall Splash device fits fine in my everyday lifestyle. I was satisfied when I had to use it so it worked out great. The only one complaint that I got is that thing to hold the strap and it's broken so I don't use it anymore.
Reviewed April 3, 2016
With the other brand that I had, I was visiting a doctor and I fell, and it was far away that there was no way they could find out where I was. GreatCall is much better. I definitely don’t have as many worries going to different areas. It's a very good thing to have and their support has been great.
Reviewed April 2, 2016
I’m over 70 and I travel a lot and have one location I go to a lot for business with a lot of steps and stuff. I'm up there by myself and I didn’t want to fall or have an accident and not be able to get help. A friend of mine told me that somebody else she knew had gotten a GreatCall Splash, so I looked at it but there was nobody who could answer any of my questions at the store. I called GreatCall at home, and the people were very kind and helpful, and the price is a lot better. Fortunately, I haven’t had any accidents but I have called a couple of times to ask some questions and they’ve been very helpful. I’ve been happy with my device and hopefully I’ll never have to use it for an emergency. I’ve recommended it to people.
Reviewed April 1, 2016
I appreciate my GreatCall Splash device. It’s convenient and comfortable. I just clip it on. The only time I’ve talked with them is if I happen to push my button by mistake and then they answer. They’re just there and I appreciate it. At the time I got it, I shopped at other companies and I liked GreatCall and it’s less expensive than others. I have recommended it to my friends. Everybody over 60 should have one of these.
Reviewed March 31, 2016
I've had three heart attacks, I'm diabetic, and I have Parkinson's disease. My niece heard about GreatCall and ordered it. I find it very convenient. I've tested it a couple of times and I like the quick response. I'm quite satisfied with the device.
Reviewed March 31, 2016
I had just turned 70. I'm feeling great, thank God. I feel like I'm more in my 50s, but one could feel good and could plan things, but stuff sneaks up on people. It makes sense to add that additional level of security particularly if I'm with my grandson babysitting him (I pick up my grandson from preschool several days a week) or in the car, and if something happens I've got that immediate device. I told my daughter that's what I was thinking. She loved the idea.
So I made the decision, that this was the smart thing to do. There are ads for three different companies and one of them was GreatCall. I did my research on the three companies and they all provided the same service. I called each one and they were pretty upfront about the cost to start up. Some of them had no cost. With GreatCall Splash, that wasn't the case, but it wasn't an unreasonable start up cost. But what did it for me was the monthly fee. The other two agencies were $38 or $39 a month and GreatCall's was $23. That's not a 1 or 2 dollar difference. On a monthly basis if I'm going to have GreatCall for years, it made sense for the monthly fee. I'm also familiar with the company because for a couple of years we had gotten our cellphone from Jitterbug and our experience with the company was a positive one. I know it's a good, legitimate company.
I now use the device when I get up in the morning after I shave and shower. Although I know I can take it in the shower and I don't really want to, I put it around my neck because there's no guarantee that something won't happen to me in the house. The only thing that I would really like is if there's a testing program where I can do it anytime, but I hate pressing the button. When I first got the device I wanted to see how it worked, so I pressed the button and a guy came on and he could hear me very clearly, and I could hear him. I was pleased about that and I told him that I was okay and that I just wanted to see how it works. So he said no problem.
Then I did a second thing where I pressed the device and held it down for a second and immediately got 911. They came on very quickly. I hear them very easily and I said "You know I hate calling 911 if it's not a real deal", but some people do that and they waste the resources. So I apologized and told them that I was fine. "Don't worry about it. We're glad you tested it." So I feel good. I know how it works.
But I would like the ability to make sure it's working. I assume everyday that it's working, but I wish there's some way to test it where I don't have to press the button because it feels funny when they get on and there's nothing wrong with me. If there's some way, like calling ahead and say "Look I'm going to be testing this, so when you respond, don't worry I'm okay, but I know you're going to respond." If there was some way of building it in as part of a formal process of testing it where you do the whole thing and they know it's a test and nobody responds like "Oh my god, we got to get the police there." I'd prefer that as I won't feel like I'm wasting people's resources.
So to summarize, GreatCall Splash is a good company. The real proof of the pudding is if I ever really need it in an emergency. So far I've been satisfied with them. The price is reasonable and I tested it and everything worked.
Reviewed March 30, 2016
I was going to get a medical alert device uptown but I live on a farm and I’m not in the house a lot. I talked to my doctor about it and she said one from the town isn’t going to help me because it’s just for people in the house. I heard about what GreatCall had to offer and it made up my mind right away. I didn’t have any trouble with it and I'm real happy. The only problem I have is with the thing that holds it. But as far as the main part, it works great.
One time, I had to take my neighbor to the doctor. We got her partway into the car and she passed out. We were trying to hold her up because we didn’t want her to fall in the snow. I told somebody to get a chair, but we had a hard time getting her on it. They have no telephones, and I thought of my Splash. So I pushed it and had somebody on the line immediately. She was great and stayed on the line with me all the time and kept telling me to check her breathing, color, and do stuff. She called the rescue squad and asked if there was anybody else that I needed her to call. I was speaking to this doctor in another town so I mentioned that and she wanted to know what doctor and what town. I couldn’t have asked for anything better. I’ve recommended GreatCall to a lot of people.
Reviewed March 29, 2016
I’m 85 and I live alone and my family told me that I needed a medical alert device. I got one from GreatCall Splash. I take it with me wherever I go if my daughter isn’t with me. I also have it plugged in right next to my bed. I feel confident when I have it with me. But thank heavens I haven’t had to use it. One thing I don’t like about it is it’s so heavy so I can’t wear it around my neck. When I’m carrying it around, I try to hook it on my purse so that I have it right there with me when I’m out of the house.
Reviewed March 29, 2016
I had a friend who had the GreatCall device and kept telling me to get it. But, it was only after a fall that I got one. I went through putting all the information online but it was difficult for me because we’re all older and not terrific with computers. Then a gentleman said, “You should have called” and the reps can put the information in. So, that's what I tell everybody to do and I haven’t heard back from anybody who says that it’s been a problem.
One thing that GreatCall should do is emphasize the GPS part of their device on their advertising. There are other medical alert devices but you have to be in the house to use it and that is useless unless you're housebound. The good part about the GreatCall device is that it can be right here in my pocket and I could be anywhere. I have recommended it to several people who have gotten it and so far, I have never heard anything negative.
Reviewed March 28, 2016
I got Splash in November at $14.99 when the rest of them were $29.99. In December, I went to Florida and didn't need to have the device. GreatCall was very nice about pricing it to me while I was there. It's been about three weeks or so ago when I had the device in my pocket and I somehow bumped it and accidentally set off the call button. But they were nice about it and said maybe we could just call it a test. I feel safer and I'm happy with the device. Old people should have it.
Reviewed March 28, 2016
I live in a facility where there's a lot of older people. I was talking to a lady here one day and she told me how she was enjoying her medical alert device. I wanted one but I didn't know which kind so I called GreatCall Splash after that. I feel definitely safer to have my GreatCall Splash around my neck. If I'd fall or do anything that I needed help, I'd have some help right there. Additionally, their team was very courteous. Both times that I had to call, they took care of me and kept me calm until help arrived. They kept me on the line until the fireman walked in my door. I've had a very good experience both times and I'm very satisfied.
Reviewed March 27, 2016
I wear my GreatCall device especially when my husband leaves the house because I have this fear of falling, and I’ve fallen many times before I got it. And so I leave it on until he’s around again. It’s been working beautifully, and I feel very safe when I have it on. I can go outside and walk to the mailbox while wearing it, knowing that if I did fall it would go off. We tested it once. My companion dropped it on the bed to see if it worked and it went right off. When we first got it, the people at GreatCall said that they were going to upgrade the batteries because once I had the fall protection activated, it sucked up the batteries. We now have to charge it several times a day. It doesn’t seem to hold enough charge to be really safe, so maybe that’s something they should address. But I would recommend it to a friend right away.
Reviewed March 26, 2016
I'm 66 years old with some health problems and I live in a semi-rural area. I walk 2.5 miles on most days and I couldn't do that if I didn't have something. So I looked at medical alert devices for a couple of years trying to decide which one I wanted. And I thoroughly love the GreatCall Splash and the fact that it's not connected to a home phone line since all I have is a cell phone. I can carry it with me wherever I go. I also just didn't want to fall in the house and not be able to get a hold of anybody to take care of me and I do not want to live in a nursing home.
I feel safer with the device, knowing that I have something like that and that I can go about my daily existence without having to worry or worry somebody else either. It just hangs around my neck and I don't care what people think. I've stubbed my toe and fell on one of my walks and I was gratified because they came on right away and asked me if I was okay. I was not hurt or injured and I was able to get up on my own. But if I don't press the button to cancel the call, then they automatically send somebody to me.
Their team has also gone well out of their way to help me. I had to change credit cards quickly after I got the device and they were very nice. I got a letter that was probably already in the mail when I called them. I've been pleased with the GreatCall Splash. I am so glad that I purchased it and the fall plan. I tell people all the time that if they live on their own, this is what they need.
Reviewed March 26, 2016
I researched the different cell phone providers and GreatCall Splash seemed like a good deal and the best one for the money, so I got them, and I'm satisfied with them. Their service works as advertised. I use my medical alert device and press the button every once in a while, then somebody answers, so I know that it's working.
Reviewed March 25, 2016
Back in November, I was cleaning up the yard. I have a riding tractor and was taking the leaves and dumping them in the woods. I tripped on a tree root and slammed my face into the hard ground and jammed my hands and shoulder. I just got done with two months of physical therapy. My friend and his wife have been bugging me, since I'm by myself since my wife passed, that I needed to get a medical alert device. A friend of mine has one, too. Finally I decided I'd look around. I got to GreatCall and saw how well they did. I called a couple of times before I eventually decided. I was more than pleased with my first interaction with their team. I read the reviews ahead of time and everybody complimented them on their customer service and I have to totally agree. So far, the device has been fine. I'm getting my money's worth.
Reviewed March 24, 2016
I live alone and my kids were worried about me falling and not being able to get help so I needed a medical alert device. I wanted something mobile that I can bring with me when I go out and not something that would just be for the house alone so I got GreatCall's medical alert. It would have been good if it came with more than one lanyard because if I'm going to wear it in the shower, the cord gets wet. Then if I'm going out right away, it either gets my clothes wet or it's uncomfortable or it's cold when I'm going out into the cold. If it had more than one lanyard, I could change it and have a dry one to go out with. But other than that, I've been very happy with it.
Reviewed March 23, 2016
After several months, my GreatCall Splash is working fine so far. I got it mostly due to my health. The device is like a part of me. When I get up in the morning, it goes around my neck and it stays with me until I'm ready for bed. I don't go anywhere without it. Since my initial contact with their customer service, they've always been friendly and helpful. They know where I am 24 hours a day. It's easier for my family to know exactly if something happens. They have the peace of mind knowing that the GreatCall is with me and they could be in touch with me wherever I am. It's a great experience. I tell everybody about it.
Reviewed March 18, 2016
I went in the bathtub to take a bath and I couldn’t get out of it. I don’t know why because I always did before that, but that day I couldn’t. I didn’t have any medical alert device that’s why I lied in the tub for some time. I live in an apartment building and the girl next to me heard me call but she didn’t do anything about it. So I got with GreatCall Splash and they sent me a device that I hook in my pocket. It’s a handy thing to have. I’m 82 years old and I never know what’s going to happen from day to day but I am not worried very much now because I have protection with me. If I happen to fall, I’ve got something that I can call somebody. I’d recommend GreatCall Splash.
Reviewed March 16, 2016
I used to have Life Alert, but it only was good for in my house and its surrounding area. I wanted something that would be farther-reaching and with the Greatcall with the GPS, I can be found any place in the United States. Life Alert is also more expensive and didn't cover as much. I like Greatcall but didn't care for the black cord which they kept pushing. I found a pretty gold necklace that if I doubled it, worked perfect for it. So I wear it all the time on the inside and usually I tuck it in my bra with that necklace.
Reviewed March 15, 2016
I have vertigo so I got a GreatCall Splash device. I used to have another device which was free from the Veterans Administration but it was only good for the house. I feel safer with GreatCall Splash. I dropped it and I called them to make sure it was still working and they were nice during that call. I wear it around my neck and there are times it gets in the way as it's a little big. It's a great thing to have.
Reviewed March 11, 2016
I'm 80 and I live alone so I needed a medical alert device and got GreatCall Splash. I feel independent as it works wherever I am. It has a tracking device so if I should start to lose my memory, my family can download that to their phone to know where I am. Then I needed the customer service's help getting started. The device reboots from time to time and I couldn't figure out what that was and so I called them and asked. They've been right there, they're very easy to deal with and always have answers. They're knowledgeable and I'm happy with my choice. The alert device has a clip and most of them have a lanyard to hang around the neck. I can't wear anything around mine but it has a clip that I can clip to my clothes so it works fine for me. I am relieved to have it although I haven't needed to use it.
Reviewed March 10, 2016
I'm a widower and I live alone. Last May, I had a stroke. As a consequence, my mobility and my activity have slowed down. The steadiness has not been as good as it once was. And although I've always had my cell phone nearby, I felt the GreatCall Splash Medical Alert was something I needed. My daughter did get a different device for me before but unlike the GreatCall Splash, it wasn't portable. It was fixed and had to stay here. Since I drove up to St. Joe occasionally, I wanted one I could take with me. I have the GreatCall Splash in my home. It's at a central place where I can get to it if I need it. I also take it with me when I drive to a neighboring city about 50 miles away. I haven't been worried when I go out. If something should happen, I know it's something I could put my hands on and use. It's a good product at a good price. It's been great. I haven't had any problems in any way.
Reviewed March 9, 2016
I haven't had an emergency need to use GreatCall but I do check it about once a month to make sure everything is working well. Back in September, I took a fall and my ball joint came out of the socket in my hip, and the family insisted I get a medical alert. I don't wear the device, but I keep it beside my bed. My main concern was having it at night when I get up in the night. But other than that, I'm fine. Since I used GreatCall Splash, I feel safe and it's a good thing to have because I don't ever know what's gonna happen from one day to the next. I'm glad I have it and hope I don't ever have to use it. The team is very professional and friendly. I have had not nothing but good experiences with them. I feel that if I really needed to use it, that they would be there for me. And that's a big comfort and relief.
Reviewed March 9, 2016
I live alone, I'm 86 years old, I had AFib and my balance was not good, so I needed a medical alert device. I wear my GreatCall Splash device all day, but not at night when I'm sleeping. However, I wear it in a sweater on the dresser beside the bed. The device is comfortable to wear, and it gives me the confidence to get out more. I do a lot of outside work and I was afraid I was going to fall at any time. I haven't fallen since I got it. I was changing up some shelves and I bumped it a couple of times. It went off and they answered immediately and were really courteous.
Reviewed March 8, 2016
I'm out and about a lot and I live in a slippery country. I'm 89 years old and I thought I better have something for insurance. I switched to GreatCall because I didn't like the other medical alert device as when I would check it, the agents were very slow in answering and I could've gotten out my cellphone and called for help by the time they answered. When I check with GreatCall, they answer immediately. I have a much better response time with them. Their device is very handy, I don't have a lot of extra equipment sitting around like I did on the other one, because they had something for indoors and another thing for outdoors. GreatCall is easy to take on and off and to put in its charger and I have no quarrel with it at all. The only thing that amuses me was the gal that I talked to to get it said it was the size of a domino, and I think that's about the largest domino I ever saw. It works fine and is a good insurance.
Reviewed March 7, 2016
My mother has fallen quite a few times and in the last few months, she'd had a lot of heart problems and gets out of breath easily. She can't always get to her phone, so we thought that by letting her wear a GreatCall around her neck, somebody gets notified if she falls because we have the unit with the fall detector. And, if she can't get to her phone, she can press the button. Also, it was recommended by her visiting nurses. We've actually used it twice in an emergency already.
Since she had the device, my sister and I both feel less worried. My mother finds it easy to use and to put in the holder to recharge it at night. The first time the device was pressed, somebody stayed right on the phone with her until the ambulance got here. My sister is the phone number that's on there, and they notified her about the emergency. However, the second time we used it, my sister did not get a phone call or a text message and I didn't know why. Still, we've been very happy with it. I have recommended it to friends who have elderly parents.
Reviewed March 6, 2016
I'm 85 years old and I live alone. Since I used GreatCall I'm more confident. I got the one that goes around my neck. I have a small chain that fits but everything seems a bit too heavy. And I have trouble finding something to put on it to wear around my neck. Also the little place where one can slip something to put around the neck isn't very large, so it limits what I can use. On the other hand, their rep was a very nice young man. He helped me greatly. Overall, I like the fact that I don't have anything sitting around with it and that it's the only thing I have. They're very satisfactory.
Reviewed March 6, 2016
I had post-operative difficulties from a throat surgery. The doctor put a hole in my esophagus. It has caused me a lot of breathing and speech problems and my children were very concerned because I had three surgeries in eight days and was in the hospital for two weeks. Consequently I was rather weak and my balance wasn't good. I'm also 82 and a widow. They would feel much more safer about my living alone if I have help from GreatCall. I keep my device with me all the time. I usually have it in my pocket. I like the idea that wherever I go, whether I'm in Florida or Michigan, it's available for my use. It's not limited to a certain area. I haven't had any experience with the device or the team so it isn't fair, but I'm very satisfied with GreatCall. I'm confident that they're there if I needed them.
Reviewed March 5, 2016
I'm 80 years old and I live alone. I haven't needed a medical alert device because I'm very capable of being on my own, but between my friends who have it, I had to get it too. I had another medical alert device but decided to switch to GreatCall because my cousin who has it for years was very happy with it and it was way cheaper, and the people were nicer. I've called them to check on the device once in a while and they're courteous. It's convenient and they respond immediately.
Reviewed March 4, 2016
I'm a hundred years old so I needed a medical alert device. My daughter got the GreatCall Splash medical alert device for me and she took care of everything. I put it around my neck and wear it, but it's long and gets in the sink. However, I would recommend it to anybody.
Reviewed March 4, 2016
I've been using the GreatCall Splash for a few months now and I am very pleased with not only the product but with the great customer service. I had an issue with the device which turned out to be that I was not using it correctly. I called in today and talked with Richard (I think was his name but not sure). He helped me to realize that I should always wear the device on the outside of my shirt not inside. He was very nice and caring. He took his time to make sure I was comfortable and answered all my questions. You could tell that he really cared about me and wanted to give me the best help possible. Everyone that I have talked to there have this same attitude. Thank you to all the CS reps at 5Star.
Reviewed March 4, 2016
I had a mini stroke and cancer so my legs and neck were very weak and susceptible to fall, so I said I better get a button. I was using another medical alert service before and a woman called and explained what the advantages were with 5star. My wife and I decided we wanted that so we switched to GreatCallt. I tried it out in Palos Hills and it pinpointed me to the right address. When I go to the doctors out there in Palos or when I have my chemo treatment in Tinley, they know exactly where I'm at and that makes me feel safe. It can pinpoint where I am in case I fall, and I can even go out of state or visit my daughter in Iowa and I don't have to worry. I have the necklace and it seemed a little heavy at first, but I get used to it and now it's fine.
Reviewed March 4, 2016
I live alone and I'm a diabetic. I'm worried everywhere but I felt a lot more confident when I started using GreatCall. A couple of times, I would accidentally mash the button and I would call them and tell them that that was a mistake. And the night that I was in trouble recently, it helped a lot. I mashed the button and they immediately got me an ambulance and they alerted my family. I'm glad to have it because it works and I would definitely recommend it.
Reviewed March 3, 2016
I had a different medical alert device before but it was only in the house so my daughter picked on me to get a device that had more range because 90.5 years old, I still drive and my daughter is not always around. There was one time I tripped at the front gate and GreatCall called me right away. I explained that I had fallen and I'm okay. They were very nice and pleasant. However GreatCall's heavy, its black cord really annoys me. My previous one had a very light cord. Many times, I just have my GreatCall device sitting on the chair next to me and I wear it around my neck according to the mood I'm in because it's big bulky. Otherwise, I'm very satisfied and I would recommend it to others.
Reviewed March 3, 2016
I'm very happy with my GreatCall Medical Alert Device. I have no complaints with it at all. I talked to the people at GreatCall when I hooked it up and they were nice. My daughter took care of ordering and paying for it and she was really happy because she shopped around pretty good and she thought we'd both be happy with it. I don't forget it like the other one that I have. I hated that thing so bad and I griped about it all the time. The bracelet would stick to everything, it was like velcro. It was cheap looking, it gets dirty and it smells. I didn't like the necklace either because it got in the way, it was too long and hanging around. I would recommend the GreatCall medical alert device. It's nice looking. I show it to everybody and they go "O look at how cute that is, it's so heavy and so tiny." It doesn't look like a hunk of junk jewelry.
Reviewed March 2, 2016
I fell on ice and broke my femur. After I got better, I started feeling off-balanced a little bit and I needed a medical alert device to keep me safe. That's why I ordered GreatCall. My children thinks I'm old and of course wanted me to have it too. I'm used to wearing the device on my neck and I don't really know its there half the time. Sometimes when I don't put it on, I feel I got to run and get it cause I feel it's part of me now. GreatCall is definitely a confidence builder. One time I dropped my device, GreatCall called me. I'm very pleased with having GreatCall but I don't like having to pay for it every month. I can't really afford that but I keep thinking that I need it.
Reviewed March 2, 2016
I got GreatCall because I had a lot of trouble falling. I had polio when I was a kid so I have bad feet and my legs give me a lot of trouble. When I first got the device, they told me to call to make sure it works, so I did that. Their reps were friendly and GreatCall is fine, so far. However, I wonder if the device is good in other states, too, because I got it mainly for other states or when I'm not close to where I can call 911.
Juanita - GreatCall operates on the Verizon network, which gives you the security and confidence of being connected nationwide on America’s largest and most reliable network. Your 5Star Urgent Response will give you unlimited, anytime, anyplace access to trained response agents within the United States, except Alaska. - GreatCall Operations
Reviewed March 1, 2016
I had really bad acid and then I couldn't breathe so I needed a medical alert device and it's a relief to know that I have GreatCall Splash. The team were good when I bought it. I wear the device around my neck and then one night, I laid on it when I was sleeping and what a feeling that somebody's talking to me in the middle of the night. They were very nice and has a quick response time and I would recommend GreatCall Splash because I like the price.
Reviewed Feb. 29, 2016
I'm 86 years old and I'm here by myself from 7:00 o'clock in the morning until about 7:00 at night. I fell out in the garage before so my daughter-in-law worried and thought I should get a medical alert device so I got GreatCall Splash. I set up the device myself and the people I talked to over the phone were very nice. Now that I have the device, I feel more confident when I walk out in the yard or to get the mail. I love my experience with GreatCall.
Reviewed Feb. 28, 2016
I recommend GreatCall to as many people as I can. It's an excellent piece of equipment, I wear it around my neck and I don't have any problems with it at all. And they're really nice and quick to respond when I call them - excellent service. Since using it, I definitely feel more confident. It's given me peace of mind that if I need help, I always have it at a push of a button instead of trying to look for a cellphone. I wish they had 'em out 20 years ago.
Reviewed Feb. 28, 2016
My GreatCall Splash works great. I have the one that can be worn around the neck but clip it on my sweatshirt because it makes me itch. I don’t go anywhere without it. One time, I happened to fall and couldn't get up. I pushed the button and their rep got right on the line. Then I got a hold of my daughter and she came over and helped me up. The device is perfect.
Reviewed Feb. 27, 2016
I live in a farm. I have seven horses and a donkey that I take care of and I’m usually in the barn by myself because my husband is disabled. I could be out there for two or three hours and he couldn’t come to check me because he in particular could not walk. So, my kids were after me and wanted me to have a GreatCall Splash. I thought maybe it’s not a bad idea. When we had a Christmas drawing, my grandson drew my name and he got the instrument itself for me. And, it’s worked very well so far.
Any time I’m not in the house, I wear it. But they need a better lanyard. I’ve been looking for a referee’s lanyard and I found one that I can use. I’m sure this is not what’s it intended for, but because of it I don’t have to hook or unhook the device. It’s an elastic piece and it’s just hangs down right above my heart and I can actually shorten it. I can wear the device and put it in my pocket. It still has the lanyard on it and I can move it. I'm happy with GreatCall. I pressed the button once and I did go into the hospital and their reps were really professional. I also recommended it to others. I have shown it to many people and they say it's not a bad idea. Also, my kids told me they can now relax since I got GreatCall.
Reviewed Feb. 26, 2016
I’m 86 years old and I used to have an alert but then I gave it up when I moved in an independent living and we have a lot of help here. Then I was travelling to my daughter’s in New York and I thought I should have one again so I got one from GreatCall. It was cheaper than what everybody else was paying for this, although it wasn’t like the one I had and it's too long that I can’t wear it around my neck. At night, I leave it next to my bed to charge it and at daytime, I take it with me. But I stay in here most of the time so I don’t carry it and I put it in my pocket if I have one. So half the time, I don’t use it. I also want it as when I’m in the living room, I spend a lot of time watching television and there’s nothing to pull in there, whereas in my bedroom or in the bathroom I can pull a cord and they would call. A friend of mine fell and couldn’t get up to get to any place to ring the bell.
I kept looking at it when I forget to take it and I said to myself that why don't I just get rid of it. I called them and their customer service was very nice and the rep reduced the price a little bit. She also sent me a chain that I can pull up the middle part but that doesn’t do anything or make it shorter and it still goes down to pass where my pants stop. It’s big and it’s hard to wear. All my friends wear it around their neck which I did too when I had the other one years ago, but after my husband died and I moved here, I tried to cut cost some things but then I decided I’d like to have one again. I’m not using it enough. I’m on a budget, I did it against my better judgement and I’ve been disappointed. But I’m satisfied with the price and with who I spoke to that she did try to accommodate me.
Reviewed Feb. 25, 2016
I have the GreatCall Splash device and though I don't feel like I need it, he got it for me just in case. I got macular degeneration and am having trouble with my eyes, and I live by myself while he lives down at Lake Norman outside of Charlotte so he's making sure I have the things I need. I probably will be using the device soon because my eyes are getting worse and worse. The only time I heard from the GreatCall team was when they turned the device on, but they were nice as they could be and I didn't see a thing wrong. When I do wear the device on my neck, it's okay, but he had cut some of the string off and he's gonna have to cut it off a bit more because it's heavy and long for me as well.
Reviewed Feb. 24, 2016
At one point about a year ago, I was being stalked so I got a GreatCall Splash. The device is fine and their team is nice and courteous. I also have a couple of friends that have it and they both really like it.
Reviewed Feb. 24, 2016
I live alone now. I decided that since I don't have anybody living with me or any close relatives, I'd better have something to back up in case I get in trouble. I'm very satisfied with GreatCall's service. Customer service is very courteous and professional.
Reviewed Feb. 23, 2016
I had a head injury and got ocular problems. And since my wife and daughters insisted that I get a GreatCall Splash, I did it. I got the device that I stick in my pocket like a small phone. Their team was really nice and courteous when I run a test on it. They told me anytime I need anything at all to just press the button.
Reviewed Feb. 22, 2016
With GreatCall Splash, I know that somebody is there if I need them and I know that they'll get my husband for me. One time I was in the bathtub. My husband was in his office and that's quite a way's away from the bathroom. I kept hollering and he didn't hear me so I pressed the button just lightly and I got 5Star. I said to them "I need my husband. He's in his office and he can't hear me. I'm in the tub". My husband got a telephone call telling him I was in the bathroom.
We're on the road every morning for about five hours, delivering newspapers. One reason we went for GreatCall Splash is because it'll work anywhere we are. If something happens to us, we can get help. We found out that it doesn't activate on falls though. The girl that I talked to said if I wanted the fall piece I had to pay almost twice as much amount. But their team is very courteous and friendly and I feel more confident with GreatCall Splash.
Reviewed Feb. 21, 2016
I want my children to know how I’m doing and to be able to get help if I fall so I got a medical alert device from GreatCall Splash. I wear it all the time, and I absolutely feel more comfortable and more independent since having it. Whatever my daughter does whether it’s on the phone or computer, she can see if I’m at the church or at home and I really like that she can see where I am. The only time I have had to call the GreatCall team was for a test, and they answered right away. I referred GreatCall to three people who have also signed up so I’m very pleased with it.
Reviewed Feb. 21, 2016
I'm on oxygen and have trouble walking so I decided to get a GreatCall Splash alert device. I feel more comfortable and independent moving around with it.
Reviewed Feb. 20, 2016
I'm 83 and although I'm in pretty good health, it would be a wise idea to have something available should I have a problem. I feel comforted having the GreatCall Splash with me. I hit the button by mistake one time when I was in the store and all of a sudden I heard this voice thing “Are you all right?” I realized what I had done so I quickly responded and apologized for having hit it. I didn't have any problems with their staff.
Reviewed Feb. 20, 2016
I'm alone most of the time so I needed a medical alert device. I had Guardian before switching to GreatCall Splash which was recommended by a friend. The GreatCall team were courteous in helping me get everything set up, asking me some questions. So far, I haven’t done anything with it yet. I’m just walking around with it in the house and it’s fine.
Reviewed Feb. 19, 2016
My daughter got the GreatCall for me. I've been by myself all the time and work outside. I’m in pretty good shape but once in a while I mess up. I was having a lot of problems falling. I fell off the tractor and had a stroke on the lawnmower. I fell over in the woods back in the fall and my head hit a tree. I laid over there for about four hours because I couldn’t even get up. Nobody knew where I was at. I crawled and rolled to get back to the house, and I would’ve loved to have the GreatCall then. I am real glad to get it.
Reviewed Feb. 19, 2016
Splash is fantastic and I would not go without it. One day, I fell and couldn't move at all. Fortunately, I wasn't charging my medical alert device which I usually do at night, so I pushed the button and Splash called me and they came right away. Their reps are wonderful and nice, and my experience with them was the best.
Reviewed Feb. 18, 2016
I have a lot of medical problems and I’m 95 so I have fallen a couple of times. I have a lot of people checking on me and my only daughter got me involved with the GreatCall Splash medical alert. I have it hanging around my neck all the time. Its weight is fine and even though I've never had to use it so I presume it's okay. It's easy to call someone if I had to and I’m glad I have it.
Reviewed Feb. 18, 2016
Both of my legs have been amputated last December. So, I'm afraid that if I fall I might not be able to get up and there might not be anybody around to pick me up. I'm living by myself so a lot of my family and friends told me to get the GreatCall Splash device which happened to be cheaper than the first alert so I got one. I accidently hit it at least twice and they were right on top of it. One time, it was a light that was coming on that I couldn't turn off so they told me what to do. Now I know how to handle that.
However, I saw a magazine ad which was cheaper than what they quoted me. They were supposed to check on it because they didn't know anything about the ad which didn't make sense to me. I never heard from them and the ad still runs for the same price, $19.99. But I'd recommend them to a friend based on the response I'm getting from the people that handle the device. I have given their ad to at least two other people in the complex I live in because we're all senior citizens. There's one particular guy who's 96. He fell, couldn't get up, had nothing to push and they didn't find him until the next day when he was lying on the floor. So his family wanted him to get a device as well.
1. Basic - Basic service only for $19.99 plus tax.
2. Preferred - Basic plus GreatCall Link and Urgent Care for $24.99 plus tax.
3. Ultimate - Basic, GreatCall Link, Urgent Care, Fall Detection and Device replacement option for $34.99 plus tax.
Also, keep in mind that you can add the Device Replacement Option for $3.00 per month on Basic and Preferred plans. Please call our Customer Service if you have any questions about your monthly service fees. -GreatCall Operations
Reviewed Feb. 17, 2016
I had Life Alert before but it didn't cover everything that I needed which made me concerned. And being almost 91, I figured I needed the best coverage in the world so I got GreatCall. I'm very comfortable that GreatCall stays with me wherever I go. I fell a couple of months ago and I didn't push the device's button which was stupid but I will do that if anything like that happens, which I pray it won't. GreatCall gives me confidence and comfort that if there's any problem, I can just push the device's button. I'm very happy I have it.
Reviewed Feb. 17, 2016
I've only had my GreatCall Splash Medical Alert for about a year and I like it very much. It's a little bulky but I've learned to live with it, and it works for me very well. I live at a retirement center so I use it around my neck on a chain, especially when I go out because we go to the stores and I do quite a bit of walking. It's good to have.
Reviewed Feb. 17, 2016
I didn't need any medical help when I got my Splash but my children thought I should have one at my age so they got it for me. So far it's been good. It's the first thing that I put on when I get up in the morning and I wear it all day until I go to bed and then charge it again. It's comfortable, but I wish that the little box was a little bit smaller.
Reviewed Feb. 16, 2016
I'm 82 years old and I have a heart problem and can't move by myself. I wear my GreatCall around my neck and it's comfortable. If I go for my walk, I like to have it on since I can get to it easily. I know I can press the button even though I do have problems with my right arm. I don't take it to the bathroom with me, but my friend tells me she takes it with her, and so I think I better take it too. GreatCall is working out fine, and I'm glad I got it. I’ve been trying to recommend it to some of my friends.
Reviewed Feb. 15, 2016
I already have a medical alert device prior to buying GreatCall but I bought it due to the GPS function. I travel a lot and I felt that the device would work no matter where I am. I've had no problem with their representatives. I unintentionally bumped the device the other morning and a man called right away to see if I need help. I've never had to really use the device but when I travel and want to know where I am, I ask them and they tell me. I'm proud that I have GreatCall, I think it's the best. I've already recommended it to my friends. So many people in the retirement community I live in have the device run by our local hospital, but they have to be at home for it to work and they pay more than I do.
Reviewed Feb. 14, 2016
My husband passed away and I'm alone now. I'm getting old and I need a medical alert device like the Splash. In fact I had to use it once. I had diverticulitis and I was in a really bad pain, so up north I called GreatCall and the rescue squad was there before I even thought I could get out of bed. It is a comfort, when you're living alone if you fall nobody knows it. But I wish they would have it in the form of a watch. I put it in my bra because it was hanging on a chain around my neck. It bothers me, so I would like either a lot lighter weight or maybe a little more decorative. A watch would be nice because you wear it all the time and it's not in the way. Also, I wish the battery would last a little longer.
Reviewed Feb. 13, 2016
My son thought I should have a medical alert in case something happens to me in the future because I'm getting older and I may need some help in the future. I can just push the button and somebody will come out and help me. They also know where I am even when I'm not at home because of the GPS in it. They can even tell me what street I was on. With GreatCall, it helps my family to feel more secure since they are not nearby..
I haven't really used my GreatCall although I wear it everyday especially when I'm away from home and even in the house but I haven't tried wearing it in the shower. I take it in the bathroom with me and loop it over on the shower door because the roping gets wet and it goes around my neck when it's wet and doesn't dry off very quickly. Maybe they should put a different type of material on it so that it dries off. Other than that, I am pleased with the fact that I am in a more secure situation.
Reviewed Feb. 13, 2016
I’m up in years, I’m up here on the farm and the ground is a little rough. I didn’t want to take a chance so I got a GreatCall Splash medical alert device. Though I’ve never had to use it yet so I don’t know how it works, I feel safe with it.
Reviewed Feb. 12, 2016
GreatCall Splash is good to have. I'm alone and I have muscular dystrophy and difficulty getting around so I needed it. I called them once when I was in California just to make sure that it was working and they responded quickly.
Reviewed Feb. 12, 2016
I had an operation about 5 years ago. Also, I had esophageal cancer so I have had acid attacks. I had one of those and I passed out and broke my wrist. That's why I decided to go ahead and get a GreatCall medical alert device. My son helped me when I signed up and we had a good experience. The rep was helpful and did everything right for us. I'm very satisfied with GreatCall. I wear it all the time and I don't have any trouble with it. I just make sure I wear a pocketed shirt and I put that little thing in my pocket.
Reviewed Feb. 11, 2016
One night, I accidentally fell down on the driveway and broke my hip, and since I live alone, my son decided to get me the GreatCall medical alert. It is nice, but having the device bothers me. I don't wear belts so I have to put it around my neck. It's a nuisance sometimes so I usually tuck it inside my blouse.
Reviewed Feb. 11, 2016
I fell out of bed and I was alone. I've had two knee replacements, I couldn't get up. That particular incident made me buy my Splash device, which I haven't had to use so far, but I like it and feel more secure with it. I would recommend GreatCall Splash. It's easy to get from Walmart. It's ready right away. I didn't have to wait for it or go through the TV and wait for it to come in the mail.
Reviewed Feb. 10, 2016
I live alone and was falling all the time so I decided to get the Splash. I put it on everyday. Before I get out of bed I reach for it, put in on my neck and wear it the entire time. I'm very satisfied and feel more secure with it.
Reviewed Feb. 10, 2016
We purchased a medical alert device because I had back surgery and my husband was concerned that I wasn't getting around as well as I should. He also thought it was a safety measure when I'm here alone. I had the one from the hospital, but we decided to switch to GreatCall because it's cheaper. Thankfully, I haven't had to use it, but I wear it every day.
Reviewed Feb. 9, 2016
It's good for me to have a medical alert device because I live alone and I have a little problem getting around at times. I feel more secure having GreatCall. It's easy to use and comfortable for me. I have it with me at all times except when I'm in bed which is when I charge it by my bed. I have already recommended it to a friend.
Reviewed Feb. 8, 2016
My children insisted that I get a GreatCall Splash, so I did. However, the device is too heavy for me, so I don't wear it around my neck, and rather, keep it in my pocket. I put the payment on my Visa credit card, but gave the company the wrong date that it expired. Because of that, Visa would wouldn't pay GreatCall, so GreatCall sent me a letter and I immediately sent them a check. So far, I don't know if they are going to bill me for it or if they want another credit card number.
Alva, The GreatCall Splash account requires that an automatic payment is setup, please call our Customer Service at 1-800-733-6632 between 5am and 9pm pacific time to provide updated billing information. -GreatCall Operations
Reviewed Feb. 7, 2016
I had concerns about falling down and tried other medical alert services, but none were as good as GreatCall Splash. The GreatCall team has been helpful and I'm satisfied with what they did. I got the device set up. Above all, I do traveling once in a while, and with the medical alert system having a GPS, it's a great assurance for me. They'll find me wherever I am for a few bucks as opposed to the other ones I had dealt and looked into which were 50-60 bucks more. I'm very happy with GreatCall.
Reviewed Feb. 7, 2016
My mother was having trouble with her balance and was falling a few times so I wanted to get something that she could wear on her body and use to get help if she needed it. Someone else told me that they used GreatCall and were pleased with it so I went with it. Everyone was helpful when setting the device. My mom feels confident that she has it and it gives her some independence. It makes me comfortable being at work or away from her to know that they'll call me if she calls them.
Reviewed Feb. 6, 2016
My GreatCall medic alert is working great. One time, I hit it by mistake with something in my pocket and I was amazed and pleased with the response. It was wonderful. I feel so content that if something should happen that they would be right on the button. They're the best. I tell other people they should have one.
Reviewed Feb. 5, 2016
I'm comfortable having my GreatCall Splash and knowing that I got it. I need it because I'm in a wheelchair. I'm paralyzed from the waist. Everything was good with the GreatCall team. I'm satisfied with them.
Reviewed Feb. 5, 2016
I'm alone in a country-like place and am working outside a lot since I take care of horses, so I needed a medical alert device that could work outside the house as well. Additionally, my siblings told me that I should get something just in case, since I'm also in my 70s. So, I got the GreatCall Splash, and with it, I feel more confident being alone. My doctor says I'm healthy, but you never know. I could lay there for days and nobody would probably think about coming over and checking. So far, when I pressed the device accidentally several times while working, somebody was there answering it. So it works but I have to be more careful in pressing it.
Reviewed Feb. 4, 2016
My daughter was going away and didn't want me to be by myself because I'm 89 years old so we got a GreatCall device. I keep it with me around my neck all the time. And since I still drive, if anything happened while I was out on the road, the guys from GreatCall would be able to help. I now feel more secure having the device and I have even recommended it to one of my friends.
Reviewed Feb. 3, 2016
I sometimes got so very dizzy that I thought I was going to pass out. I was afraid I wouldn't make it to the phone to call my kids so I got the GreatCall Splash. Customer service was very nice when I ordered it.
Reviewed Feb. 2, 2016
But for GreatCall, my life has been terribly and incredibly frustrating. Even though I was fine, the device kept calling GreatCall at least five times, and at one time they called my daughter who lives an hour away and asked her to come over and check on me, which she did.
Then the night before the last one, it went off again and I was through testing it with Tiffany. Also, the device is not charging and just doing all kinds of weird stuff. For half a month, I didn't even have use of it but this gal last night is sending me a new device. She was very sweet, kind and patient. Although their team was great, the whole experience with them was frustrating as hell. If the new device doesn't work, I'll never use them and I'm going to cancel the damn thing because I'm fed up with this problem.
Dorothy, We're sorry to hear about your experience. Please follow up with our Technical Support team if you continue to have any problem. -GreatCall Operations
Reviewed Feb. 2, 2016
My kids wanted me to have a medical alert device and the one from GreatCall Splash fits my lifestyle fine. I wear it around the house and it's comfortable when I go out. The only thing is when I checked it out in Reader's Digest, it said $19.95, but I'm paying $30. But, I'd recommend it.
Reviewed Jan. 31, 2016
I needed a medical alert device because I'm old and I live alone. I used one before GreatCall Splash years ago when I broke my foot but it was only good in my house and I wanted something that went wherever I went. But GreatCall Splash's isn't easy to use because it's too big. I can't wear it around my neck and so I have to remember to take it and put it in a pocket. In fact, one time, I misplaced it and they were very gracious and responsive in helping me find it. But I'm very independent and just needed it in case I had an emergency.
Reviewed Jan. 31, 2016
GreatCall has saved my life. I had an accident. I was coming up Grand Avenue in Arroyo Grande and this car just pulled right up to the side of me by the front of my driver's door. I didn't have my cellphone but had my GreatCall. I punched the button and they called both 911 and my son in Bakersfield. I don't know what I would do without them because they were right on the ball and did everything they could. GreatCall called the police department and the ambulance, and everybody was there. It was a great experience. I wasn't hurt and I'm glad I had it on so it's on my neck all the time now.
The necklace device is comfortable and I wear it underneath my shirt or blouse. I have had a couple of people ask, "Whats that?" They think it's a necklace and I'd tell them what happened to me. Because I have a lot of people that are older, I'd tell them, "This is the greatest thing you can ever get because you can get it from every place." I feel really good when I have it on because I know I can push that little button and it works in every place in the United States which is really important. They are outstanding and I have recommended GreatCall to several people.
Reviewed Jan. 30, 2016
My kids thought I was getting old and that I should have a medical alert device. Then my son said GreatCall Splash sounds like a good one so he got it for me. I'm glad to carry the device in my pocket and that I have it with me all the time. I feel a little bit more secure with it.
Reviewed Jan. 30, 2016
I'm 92 years old and my son was afraid that I would fall, so he got me a medical alert device from GreatCall Splash. I wear it around my neck and if I fall, I could punch the button. I'm satisfied as I can be with it.
Reviewed Jan. 29, 2016
I'm 82 this month, a widower and I live alone. It was suggested by my daughter to have a medical alert service and I thought it was a good suggestion so we got GreatCall Splash. Fortunately, I have not had any occasion yet where I must use it, but it's with me at all times. When I first got it, I inadvertently activated a call and immediately there was a male voice. He was on the line and wanted to know if I was okay or if I needed anything. I explained that I mistakenly pressed the button, but he did not take that until he made sure that everything was okay with me. I appreciate that. I have my medical alert device on a lanyard around my neck and it hangs inside my shirt and it's easy, convenient, and I've had no problems with it. Everything is satisfactory. It gives me security and comfort in knowing that it's here and it's available if I need it and I will get a response quickly.
Reviewed Jan. 29, 2016
My GreatCall Splash experience has been very good. I'd recommend them.
Reviewed Jan. 28, 2016
I fell once, and fortunately my son was there to help me get up. Otherwise, I couldn't have gotten up. So, I got a medical alert device, and since using GreatCall Splash, I've been out for therapy to strengthen my legs. I accidentally hit the GreatCall button once and I was able to interact with their team, and it went fine. At least I know it works. The device is very easy to use, and I can't complain. I'm very satisfied and it gives me comfort knowing I have it. In fact, I have recommended it to another lady.
Reviewed Jan. 28, 2016
I feel better and more at ease since I had GreatCall, I don't feel so alone. I needed it because I have a lot of medical issues. I'm not a stabilized walker and I fell a number of times. I bumped it a few times and they answered. I said it was a mistake and they've been very good. I am also comfortable wearing it. I have recommended it to a number of people, and a number of my friends have gotten it.
Reviewed Jan. 27, 2016
I'm 80-some years old now and living alone. My daughters are out of town and I thought having a medical alert device was the safest thing to do in case of falling or if I had a wreck in the car. I did some research and I liked GreatCall's pricing. Also, I travel quite a bit and I like that I could travel with it. I stick it in my pocket and it goes with me everywhere. I just came back from Alaska and called to make sure that it worked up there and it did up in Anchorage.
I feel certainly more relaxed and secure. I don’t worry about going out with the dog or with slippery sidewalks. A couple of times I've had to call them up because I was in emergency. But one was because it ran out of steam and not showing anything, and I wasn’t sure where I should call. The other two times I accidentally pushed the button and they responded immediately. I'm very pleased and satisfied with the whole operation. I have recommended GreatCall.
Reviewed Jan. 27, 2016
I have poor balance, I tremble with one foot and I can't feel where I'm at all the time. Thus, I have fallen several times and done some damage a few times. These made me decide to get a medical alert device and chose Splash. I carry the device around my neck and it's very easy to use. It also has diabetes information on it. Their people called me once when I first got it and they were very pleasant. I have not had to use it nor I had to call them, but I don't want to be without it. I’m happy to have Splash device and I feel more independent with it.
Reviewed Jan. 26, 2016
I tested this twice. The first time the agent said it could only be used to summon police, fire or ambulance. I called customer service and they said he was wrong. On the second test, another agent said that he would allow us to call another person after he has notified emergency services. Our purpose in getting this was to be discreet, when my partner who suffers from confusion is in a public place. Summoning emergency services when they are not need would be beyond embarrassing.
Marla, We apologize for any confusion. The 5Star Urgent Response Service is intended to be used for emergency and potential emergency situations. While we can assist with a number of situations, including someone who may be lost or confused by their surroundings, the 5Star Urgent Response service is not intended to be used as a cell phone replacement or calling service.Our 5Star Emergency Response agents will determine through a series of questions whether emergency services are needed. -Abel, GreatCall Operations
Reviewed Jan. 26, 2016
I feel a sense of relief in having the GreatCall medical alert device. I've only pushed the button once by accident and their response was very quick and thorough. It was ironic since I didn't know where the microphone was so when they called me, they couldn't hear me on the device. They directed me where microphone was and we claimed it so it worked fine after that. It's easy to use and a great device for a small price. I've recommended them to friends.
Reviewed Jan. 26, 2016
I am 71 years old and I had a minor stroke. My friends and family kept telling me I should get a medical alert device because I'm by myself and I do stuff (ie: hiking, biking) by myself all the time, and if I get hurt or fall down, I could use some help. So I looked into the different ones and with a lot of them, one has to have a home system. I saw GreatCall Splash in the ERP magazine and it said it was at Walmart. I checked it out at Walmart and their price was right at 20 bucks per month. Hence, I decided to go with their device.
One day, I was running some errands and I couldn't find the device. I later realized that it has a GPS function so maybe GreatCall Splash's guys can tell me where it is. So I called them and the guy I talked to said it's in the house and put on a tone on the device for me to hear and find it. I still couldn't find it so he told me to look in the driveway since that is what his screen was telling him. My driveway is 300-ft long though with six inches of snow on it. Nevertheless, I found the device there with his help and it made me a true believer. I have been recommending GreatCall Splash to everybody I know that could possibly use one.
Reviewed Jan. 25, 2016
Have had the phone since ordering the first of January. Still have not turned it over to my 90 year old mother. Issues from the beginning. MedCoach does not work at all even after numerous attempts with technical support. The account name on the website is wrong, assured it would be fixed. Didn't happen and now they tell me it's no big deal and not to worry about it. Every time the phone gets a text message from GreatCall, it also gets a phone system update text message saying that GreatCall has updated the system and shows a page full of software coding. Now tell me how this is not confusing to a 90 year old! Why can't GreatCall make that secondary text go away from being seen on the receiving phone?
The one thing GreatCall did fix was the Link Locator app. Initially that didn't work but now does. When we received the initial package contents, the Cradle Charger was broken. When I called about that, they said they would send me a new one "free". Really? Free? I paid for it initially and received a broken one. Weird. I was hoping the Jitterbug phone would replace the 5Star Alert button and a cell phone and combine it into one unit for my mom to use.
Great idea, good concept, lousy product, website and app. Needs work. Will keep because we have turned the other cell phone in and discarded the 5Star Alert button. At least when she carries the Jitterbug I can see where she is at within about a 1 mile radius. Should have gotten her an iPhone where the GPS is spot on. Would love to work with GreatCall and help improve their concept. Call centers only go by their tech support manual, and can't help with deeper technical issues. Should have availability with a developer for these kind of issues. Really wish this would have worked.
Debbie, Were sorry to hear about your experience. Our records show that our Technical staff is taking the appropriate steps to resolve the issue. We are working to get this issue resolved for you. -Abel, GreatCall Operations
Reviewed Jan. 25, 2016
I wanted something for my mother to wear when she walks out into the yard or somewhere I don't have my eyes on her, and GreatCall fills the need. She can get it in and out of the charger pretty easily, and put it on herself. GreatCall is a great idea, and I would recommend it.
Reviewed Jan. 25, 2016
I'm allergic to wasps and bees. If I get stung and take the EpiPen, I have to be in the hospital in 15 minutes. I had a medical alert device for three years but when I pressed it, nobody responded so my daughters got me another one. They researched GreatCall Splash and thought it would be safer for me. Since getting it, I have more peace of mind. One day as I sat down on my bed, I mashed it accidentally and they responded right away. Their team called and I told them that it was a mistake. They were very nice about it and told me what to do. I appreciated that.
The only thing that bothers me is that it has to be charged every night so I don't have it at night when I go to the bathroom but I'm very careful. I make sure that my cane is by my bed so I feel safe even though I have to take it off every night. A lot of people have seen this one and they would ask how I like it, if it works and if I feel safe with it. And I have recommended it.
Reviewed Jan. 24, 2016
I have several problems, I'm in a wheelchair and I thought a medical alert device might be a good thing to have if I was ever out of my chair and my wife wasn't around. I had a device but it wasn't quite like GreatCall Splash. Their team has always been very professional and my few interaction with them have been great. The GreatCall Splash device comes with belt clips on them which I was using originally. But three of them break very easily, the clips themselves are not very sturdy at all. I had to find a pouch to put the device in around my neck since when I just put a lanyard on it, I was breaking it all the time. Nevertheless, I feel more secure since using the alert service.
Reviewed Jan. 24, 2016
I got a medical alert device from GreatCall because I thought I would be proactive, but I haven’t had to use it. I do everything I did before I had the device, only now, if I should run into a problem, I have something to rely on. I just make sure that it's charged up and I put it in my purse. I wish it was smaller, but other than that, I haven't had any trouble with it.
Reviewed Jan. 23, 2016
It's not comfortable wearing it everyday around my neck and when I know that I'm going to the gym, I don't wear it because they don't want me wearing it doing some of the exercises that I do. It would be nice if the company could make it lighter and make the lanyard that goes around my neck more comfortable. But I would recommend it because the price is very reasonable and my wife already recommended it to her friend.
Reviewed Jan. 23, 2016
I'm almost 86 and I live alone. I fell in the yard once, couldn't get up and had to call for the neighbor. My daughter insisted I have medical alert so we got GreatCall Splash. I feel very secure now. I haven't used it for emergency though. It quit blinking once so I pushed the button because I didn't know how to restart it. It started but a voice came and I explained why I pushed it. I have recommended GreatCall to several people inside the church that need them.
Reviewed Jan. 22, 2016
I was falling a lot so I decided that I needed a medical alert device. I feel very secure with the GreatCall Splash. My husband called to see if it needed new batteries when the device was showing red and green on the indicators and he had a good experience with their people.
Reviewed Jan. 22, 2016
I live alone and there are times when I'm not steady on my feet. So I looked into getting a medical alert device, and with GreatCall Splash, I feel much more secure. They're awesome. I call them once a month just to be sure it's working properly, and I am very impressed with everybody I've spoken to. The device is comfortable and easy to use, but the clip that holds it is not durable. I keep the device in my pocket and chain it to my belt loop, and the chain broke. I'm not happy with that part but, other than that, everything else is fine.
Reviewed Jan. 21, 2016
GreatCall Splash worked out very nicely for me. It's been everything that it was advertised to be and I've enjoyed it. I feel a little bit more confident in having the alert system with me at all times. I recharge it at night, but it's right by my bed in case I need it.
Reviewed Jan. 21, 2016
I've recommended GreatCall to several people. I feel more confident since having them and their team was good. But the clip broke and it didn’t last very long. I'm going to call them and see if they're going to replace it with the warranty. It's not much good without the clip.
Reviewed Jan. 20, 2016
I'm divorced, single, and living apart from my family. I have my own house and feel vulnerable that there would be no one around if I would've fallen or have a stroke so I needed a medical alert device. Since having GreatCall, I feel more independent and secure - as if I have someone with me in case I fall. I always make sure I keep it with me. But they need to improve on their clip because I can't clip it onto my key chain. It always falls off and I'm afraid of losing it. It's comfortable now that I understand what I should do. Also, I called them to test if they can locate me and they knew exactly where I was. I did it twice and I always got a friendly and helpful response. Moreover, it's a very good investment for the cost. It's a better deal than when I used to pay $40 a month to have a home service which didn't help me when I was outside the home.
Reviewed Jan. 20, 2016
The GreatCall device is comfortable. I switched to a wristband type which I found when I was out of the house a lot easier to manage and very handy. I keep it within range in case I should need it. Any questions I've had where I've had to contact GreatCall, their response had been very satisfactory and helpful.
Reviewed Jan. 19, 2016
I have fewer worries since using GreatCall Splash. I'm 81 years old and on oxygen 24/7, I have occasional lightheadedness, and I'm not as mobile as I used to be so it's a good idea to have a medical alert device. One of my children purchased another service for me before, but I switched to GreatCall because it's less expensive, easier to use and I like the concept a little better. I've had no reason to make any emergency calls yet, but the device makes me feel comfortable. I have it attached to my portable oxygen tank so it's with me all the time. I've been pleased with the GreatCall team - they're friendly and helpful.
Reviewed Jan. 19, 2016
I feel very safe and comfortable with GreatCall and I’ve been blessed. I’ve enjoyed it very much and I highly recommend it. I show to almost every one of my friends that I have it on. I feel that it makes them feel safer too, knowing that I have mine in case something happens and that they’re covered. I'm 86 years of age and my husband passed away so I’m by myself. I’m in my own home for 26 years and my nephew who is my power of attorney takes care of everything for me. He got me the medical alert and said, “Now, be sure, don’t you go out of this house that you don’t put it on.” I wear it every time that I go out and take it off when I come in and put it back in its holder. It’s convenient and I don’t even know I have it on when I have it on. So I have to feel it once in a while to see if it’s still there. I have much fewer worries or none at all whether I'm inside and out. I’m very satisfied and I can’t complain whatsoever.
Reviewed Jan. 18, 2016
I've got heart problems and diabetes and my son decided I needed a medical alert device. I just have to get a shorter lanyard for my GreatCall but other than that the device is fine.
Reviewed Jan. 18, 2016
I keep my GreatCall Splash medical alert with me all the time and charge it every night. I really didn't have any difficulties except I'm getting older and not quite as steady on my feet as I used to be which led me to need a medical alert device. I wear it around my neck and it's handy and very satisfactory. I haven't had to use it but I feel more secure having it. My experience with them has been pleasant, satisfactory and comforting. I'm glad I have it.
Reviewed Jan. 17, 2016
I got a GreatCall Splash in case I'd need it. Most of the day my wife works part time, I'm here by myself, and all my neighbors work around. If I got any accident, I want her to be able to notify somebody that I'm in trouble. One time I called GreatCall's customer service because we went on vacation and I wanted to make sure that the device is working if I'm away from home. The guy I talked to said it's okay. I'm satisfied with the device. I keep it in a little pouch in my belt instead of it hanging from my neck, and I have it with me all the time.
Reviewed Jan. 17, 2016
I'm worried about my mother so much. I'm trying to help her stay independent and be able to live at home, and I'm so relieved now that we've got the GreatCall Splash medical alert device. Everything is working well with it and we're delighted. It's the best money we've spent. We've done a few little tests, and I'm really impressed with how quickly they respond. They immediately ask, "Is this an emergency?" They've got a great product, and staff as well. I first worked with Gerald, then with Monica. They've also been very helpful on some of the instructional things, like understanding the little light when it's blinking red or green. As long as their price stays the same, they're doing fantastic.
Reviewed Jan. 16, 2016
I'm 78 years old and I live by myself. I've got a lot of stairs and my children think that I needed a medical alert device because my husband died two years ago. That's why I got GreatCall. I have a big backyard and I use it when I go out and work there. I don't wear it all the time but I have it right close at night in bed if I need it. I'm really pleased with it so far. They wanted to know if I had a key for the emergency crew if they would need to come into the house. I've got keys in my son's across the street. I have to program my garage doors and let them know that they can get in through there. When I went to Hawaii, I called the reps at GreatCall and they answered right off the bat. I've had really good experience with them.
Reviewed Jan. 15, 2016
I live alone and I am confined to a wheelchair and have to do transfers so there's a risk of falling. I have had to call the ambulance to help me out. I like that I can take GreatCall Splash in the car with me, so no matter where I am someone could locate me if I call them. Having one button to push is much better than the iPhone I used to have. I've got the device on a lanyard around my neck. The only thing that's interesting is, occasionally, it says a welcome message and I'm not sure what's causing it. So when I go to a movie theater, I turn the device off so it won't do it spontaneously. There's been no problem so far. It seems to charge well, is very light, and doesn't need a lot of hand dexterity.
Reviewed Jan. 14, 2016
When I was in New York, I had to pay arms and legs for a medical alert device, and I only get it around the house. On the other hand, I wear GreatCall Splash when I go out or any place and I have less worries.
Reviewed Dec. 24, 2015
I opened an account and set up an automatic payment for an elderly relative. For whatever reason, GreatCall sent a bill again for the next month. I called them and set it up second time with the relative on the phone using her debit card. One month later I get next paper bill. I called GreatCall again and asked if the payments were automatic and if I needed to set it up again. The person I talked to refused to tell me if the bill was paid or not because I did not remember password. They refused to give me any information, yet they were calling me on my cell phone last time when they did not receive payment. They do have my name on the account as a contact name. These people are ridiculous.
Katerina, We are sorry to hear about your frustration. We are required to abide by FCC regulations regarding account security. It is absolutely necessary to confirm an individuals level of authorization and we must ensure that the individual calling our Customer Service has the correct means of verifying the account's security information. We may have reached out to you for billing if you provided your phone number as the primary contact number listed under the actual subscriber's name. GreatCall is committed to protecting our subscriber's protected information. -Abel, GreatCall Operations
Reviewed Dec. 23, 2015
I'm not happy with GreatCall Splash Medical Alert. I have a unit that has all that fancy stuff on it which I still got, I never had any trouble with it running down power, but since it works off the GPS too, I can't keep it charged up. I can only keep it in power for eight hours, so it's not really helping me very much. I'd probably end up telling them, so I'm giving it back to them. I bought the medical alert device because I need it, but I'm dissatisfied with my experience with it.
Barbara, We are sorry to hear that you are having trouble with the charging of your device. Please contact our Customer Service at 1-800-733-6632 so that we can assist you. -Abel, GreatCall Operations
Reviewed Dec. 23, 2015
I purchased a phone for my mother from First Street. It listed the price of the Jitterbug phone and prices for minutes plus it said "no contract". I thought I was buying a pay as you go phone since I wanted to activate it in my mother's area code and add minutes when she needed them. It turns out Great Call does all the service for the Jitterbug and I then get a bill from them with additional charges, activation fees for my county and I'm told the minutes I bought are per month! To return it I have to pay shipping and handling plus restocking fees. I feel Great Call is responsible for this misleading advertising. I will not be doing business with them or First Street again.
Bonnie, We are sorry to hear about your experience with our business partner, First Street. Their representatives are required to advise you of all the costs up front and explain the monthly service plans. So that we can reach out to them and provide feedback, can you please send us a private message with your account information or email us customerservice@greatcall.com. -Abel, GreatCall Operations
Reviewed Dec. 23, 2015
It was cold with rain pouring down rain and I put my umbrella up. The wind got under my umbrella, turned it upside down and it made me lose my balance. I fell backwards in a puddle of water. So I pushed the button on my GreatCall Splash device and they were really so nice to me. The ambulance got up here in about 15 minutes and brought me in the house. The medics had me take off my long, heavy, and soaking wet housecoat and put on something dry. They also called my son to come up here before they rolled off. I appreciate Splash. They've been so nice to me and looked after me really well.
Reviewed Dec. 22, 2015
My experience with GreatCall Splash has been nothing but good. I haven't had an occasion to use it, but I did push the button one time. Everybody that called me came on very friendly - I told them I was trying it out and they wished me well. I feel safer when I'm alone while having this device. I wear it with me to every place I go.
Reviewed Dec. 21, 2015
My mom's 87 and independent but we got her a Splash because we needed something around the house that will give us a little peace of mind. She used a different service before but we switched her over because they had the GPS, fall detection and ran through a cell phone. The old system she had would just cover 600 feet off the house. Their people are generally helpful. However, I was disappointed with the instructions and the setup procedure because we thought we'd followed all the steps properly but when Mom fell the thing didn't go off. When we called, they told us that the fall thing had never been activated, but we went through all the steps on the original document that came with it and she was wearing it on a lanyard.
Reviewed Dec. 20, 2015
Everything went fine with GreatCall. I didn't have any problems. It went great.
Reviewed Dec. 20, 2015
Before I got Splash, I struggled to get up -- and it's really hard to get up when there's nothing around to help you. So when I fell in the front yard, I decided to get one. I wear it when I'm outside doing stuff and every time I go shopping. I've used it once and I'm happy with the experience.
Reviewed Dec. 19, 2015
GreatCall Splash gets me help when I'm down. It's a very handy device to have for people like me who's just falling all over the place. It does the job it's supposed to do!
Reviewed Dec. 18, 2015
My experience with GreatCall Splash medical alert device has been pretty good.
Reviewed Dec. 17, 2015
Age and disability were the reasons why I needed a medical alert device. My old device was good but not when I'm outside the building. On the other hand, my GreatCall device is easy and comfortable to use. I use it when I'm in the car or travelling.
Reviewed Dec. 17, 2015
I'm happy with my device from GreatCall Splash. My friend bought it for me and got the service going. She insisted on me wearing it. I put it on the charger every night and charge it. The unit is excellent because there's GPS which means a lot to me because I can take the device anywhere.
Reviewed Dec. 16, 2015
I had Catholic Health before, but got rid of it because it only worked inside. On the other hand, my medal thing from GreatCall works all over, and activates whenever I fall.Their team does very well, and answers right away. Then they send a fireman, first aid, or an ambulance within 10-15 minutes.
Reviewed Dec. 16, 2015
I'm a retired nurse, home care, and I certainly know the benefits of having a medical alert device. I believe they are important for many people not only for us growing older and living alone. I like the GPS component of GreatCall very much. Since having the device, I don't have any worries. I feel confident that it will work if I need it and alert my family in the event that I'm not able to call 911, especially when I go out. When I have called in to check it monthly, they gave me the address that I'm at, which was correct, and informed me that the system's working. However, I was disappointed in the size because it's a bit bigger than I'd like to carry around my neck. But I have recommended GreatCall to people.
Reviewed Dec. 15, 2015
I am satisfied with my GreatCall Splash alert device. I use it here on our home. It is easy to use and comfortable to wear. I will refer them to my friends.
Reviewed Dec. 14, 2015
I've been using the Splash medical alert device but not the alert button itself because nothing has happened to me yet. I was using another brand before but it was expensive so I quit it and came to Splash. I was alone for a while but now my son is staying with me and my daughter comes over too. I haven't called them since my son watches over me now and says he does not want me to call them.
Reviewed Dec. 14, 2015
My family wanted me to have a medical alert service and so I got Splash. So far, I'm happy with it. I would recommend them.
Reviewed Dec. 13, 2015
I have tried other medical alert services but I wasn't pleased with them at all. Before my wife passed, I had one of these GreatCall Splash for her. I've had a good experience with them. I love it and I'm totally satisfied with it. My family is elderly and I recommended it to all of them. Most of them have some type of device but it's not as good as GreatCall Splash.
Reviewed Dec. 12, 2015
My father-in-law had a couple of falls outside the house so we decided that it would be a good idea to get him a call button. He had a different device before but it kept dropping his connection or power. It would tell him it was out of battery, but then I could check on it and it was full, so we don't know if it was not getting a good connection or not. He has been much more apt and comfortable to go out and do things now that he's got GreatCall. All things have been good so far, but he had a little trouble hearing when I did a test call. Nevertheless, he can hold it up to his ear and then can hear better.
Reviewed Dec. 11, 2015
I had a bad knee and I was starting to fall, so my family thought that I should have something that would alert them when I need help. I’m happy with GreatCall’s device because I, and other people, don’t even know it’s on while it’s there for my use. There was one instance when I had it down a little farther on my waist, when all of a sudden, somebody started talking to me. They thought I had pushed the button, when I only accidentally hit it causing it to come on. I had to convince them that I was okay. I would recommend GreatCall.
Reviewed Dec. 10, 2015
I'm 90 years old and I live alone so I purchased a medical alert device from GreatCall. Now I'm more secure having the device. Though I haven't had an experience using it yet, but I'm satisfied with it.
Reviewed Dec. 9, 2015
I purchased a GreatCall Splash device because everybody thought I should get one when I fell due to my sinus infection and my ear equilibrium was off. I'm doing really well, I have it all the time and I take it to bed with me. It's comfortable and convenient for me. I haven’t had to use it and I'm thankful for that.
Reviewed Dec. 9, 2015
I have a degenerative joint disease in my hips, so I needed a medical alert device. Before using GreatCall, I used another medical alert service, but I decided to switch because the previous one only worked in the house. I'm usually alone when I go out, so if I fall down, at least I know I could get a voice. I test the device every month to check and make sure it is working.
However, I don’t like the way they didn’t have the clip on because I want it to go around my neck. So they sent the device where I can clip it on to my belt buckle, but it kept coming off. Eventually, it won’t clip on my belt anymore and the piece that they sent to keep it around my neck kept slipping off. If I didn’t have a t-shirt on, it will fall out. So I put it in my pocket now. Other than that, I don’t have a problem with it.
Reviewed Dec. 8, 2015
I live alone and I'm a senior citizen. Also, I have a drop foot - I wear a brace and I'm on a walker, and if I fall, I can't get up. I used another medical alert service but it didn't go with me wherever I went so I switched to GreatCall Splash Medical Alert. I feel more independent and have fewer worries owning it. The device is very comfortable. I've had very good experiences with their representatives this time, but once before, I didn't. I haven't had any reason to use it yet, but I would recommend it.
Lively Mobile2 Company Information
- Company Name:
- Lively Mobile2
- Company Type:
- Private
- Formerly Named:
- GreatCall
- Address:
- 9390 Gateway Drive, Ste. 100
- City:
- Reno
- State/Province:
- NV
- Postal Code:
- 89521
- Country:
- United States
- Website:
- shop.lively.com
