LegalShield Reviews

formerly Pre-Paid Legal Services, Inc.

  • 4,657,463 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About LegalShield

LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.

Pros
  • Serves individuals and businesses
  • Unlimited legal advice
  • 24/7 emergency legal assistance
Cons
  • Limited services in Massachusetts

LegalShield Reviews

Filter by Rating

  • (1,369)
  • (56)
  • (36)
  • (57)
  • (422)

Popular Mentions

    How do I know I can trust these reviews about LegalShield?
    • 4,657,463 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about LegalShield?
    • 4,657,463 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 35 - 235
    Verified purchase

    Reviewed March 28, 2025

    WFJ represented me for a WI speeding citation. They got the fine reduced and demerit points reduced. A great result.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Greg, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 28, 2025

    LegalShield has been responsive to any questions I have, frequently mentioning alternatives I was not legally aware of. While I sometimes have to wait for a customer service rep (they have many callers), once past that, I am quickly transferred to someone who can help. The lawyers I have spoken to are top notch.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sandra, thanks for the review. We are thrilled our team is providing you with excellent service. Thanks for being a valued member of LegalShield.

    Verified purchase
    Customer Service

    Reviewed March 28, 2025

    Yes. The response to my request to update my will was quick and thorough. I will definitely contact them again when I have a need.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sandra, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed March 28, 2025

    Melody ** is very polite and accommodating, I like working with her.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Barbara, thanks for the five-star review. We are pleased our team is providing you with excellent service. Thanks for being a valued member.

    Verified purchase

    Reviewed March 28, 2025

    The lawyer Maithili **. Legal Shield Attorney was the best I ever had in legal shield !!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Glenn, thanks for the review. We are happy to learn about your positive experience with your LegalShield Provider Lawyer. Thanks for being a valued member.

    Verified purchase

    Reviewed March 28, 2025

    Phillip H. ** is truly a genius. We are very thankful to have him.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Hillary, thanks for the glowing review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed March 28, 2025

    All about helping people.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Gwendolyn, thanks for the glowing review. We couldn't agree with you more! Thanks for sharing.

    Verified purchase

    Reviewed March 28, 2025

    Very happy and satisfied with the service. Looking forward to following up and getting a few things worked out.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Mitchell, Thanks for the wonderful review. We are thrilled to hear that our service met your expectations. Our team looks forward to assisting you further. Thank you for sharing your positive experience with us.

    Verified purchase

    Reviewed March 28, 2025

    I use LegalShield to helped me to understand my options with legal issues that I encounter. I appreciate their support. Thank you so much for your assistance. Have a blessed day.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Charlene, Thank you for the kind words and positive feedback. We're delighted to know that LegalShield has been able to support you with your legal concerns. It's our priority to provide you with reliable guidance and assistance. We appreciate you taking the time to share your experience and are pleased to be of service.

    Verified purchase
    Staff

    Reviewed March 28, 2025

    This is an excellent membership. All their lawyers are very nice to deal with, very helpful, and very knowledgably. Based on the great experience it has been being a member, I certainly recemented them!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Guillermo, thank you for your wonderful feedback. We're delighted to hear that you're enjoying your membership and find our team to be as helpful and knowledgeable as we strive for. We appreciate your recommendation and look forward to continuing to support your needs. Thanks for choosing us.

    Customer ServicePriceStaff

    Reviewed March 26, 2025

    I thought/hoped LegalShield would be the answer I had been looking for. You send in your supporting documents a firm vets them and if they feel it needs attention they refer you to an attorney(s). What could be more simple? Unless every single lawyer is not taking new clients. I have an incident that has spun off in four directions. The vetting firm I sent all my supporting docs to was very nice and even acknowledged and said "You have been through it." (understatement) but everyone referred was too full to even do an intake and some call back.

    The root cause is just not a money making incident it is a career maker, and a morally in very bad faith as well. It's not complicated and I have documents with threats from government employees from his city email addresses. My witness to the issue is a Disability Coordinator & Deputy of Development for the city council (he forwarded me the internal discussions). Seems pretty easy to generate interest but if no one is taking cases you can't even get in an explanation of what was done and by whom. So it has been Legal shield is/has been very disappointing.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jefferson, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed March 22, 2025

    I appreciate the quick responses when I reach out to you, the responses via text or email can be overwhelming. I have always wanted to speak to someone to fully understand what I’m trying to convey….any get back from the attorney. I have been a longtime customer and honestly I like the one on one conversations.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Wilma, thanks for the glowing review. We strive to make the intake process as straightforward and easy to understand as possible, and it's wonderful to know we were able to achieve that for you. Thanks for being a valued member.

    Customer ServiceStaff

    Reviewed March 19, 2025

    I started on 2/28/25 to resolve a matter concerning a credit issue regarding a credit card. I had only received the information a week or two earlier, so I wanted to be proactive in resolving the issue as quickly as possible. I sent the required documents the first time I believe the attorney was Wiley. I spoke with her she stated get more documentation from the courthouse; I did as she requested. We were dealing a statute of limitations matter. She needed that final document to determine in fact it was a matter of statute of limitations. If I got that she could potentially prove it wasn't a valid ask from the other side. We spoke yesterday and everything changed. What was discussed on the phone yesterday was never mentioned. I felt embarrassed as she stood off to the side asking what the problem was.

    I'm not an attorney but I'm competent enough to understand some jargon and I know when you've flipped the script on me and was stringing me along all the time and not being transparent. I would like someone to go and review my conversations with this "attorney." I'm pretty pissed that I'm two days away from my meeting and I thought three weeks ago I'd be in a better place. I have dealt with an incompetent individual for three weeks and she downplayed it all yesterday. I believe she was mocking and laughing at me. I was on hold thinking she was getting information for when the call dropped! I had to call back and return to the cue once again, But, Legal Shield has taken money out of my account they got paid I got laughed at!! Now, I'm facing this matter alone I'm right back where I started!!!

    Eugene

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Eugene, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Online & AppStaff

    Reviewed March 19, 2025

    They don't have **-speaking lawyers in Maryland, nor are there options for using an interpreter, even through text messages. My English isn't excellent. I wouldn't want to say something and not be understood. They should clarify on the website before purchasing the membership that they won't help you in Spanish, so you don't have to pay and get your money back.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Javier, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.

    Verified purchase
    Staff

    Reviewed March 17, 2025

    Always knowledgeable, helpful, & accurate.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Debbie, thanks for the glowing review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for being a valued member.

    Reviewed March 14, 2025

    Most the attorneys you will talk to are lazy and incompetent. Will only help on some matters so if you need help with court documents do not bother with this company. Unfortunately there are not whole of online legal services that do but I need to look around more.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Michael, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed March 14, 2025

    LegalShield has always provided the best possible service. When I speak to anyone from your office, they are very professional and courteous. They explain everything in detail and make sure to ask if there is anything else that I need to be answered. Great job everyone!!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Virginia, thanks for the glowing review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for being a valued member.

    Verified purchase
    Price

    Reviewed March 13, 2025

    Yes I would recommend to a friend. It's legal services at a price affordable to a person who can’t afford to pay full price for a lawyer. I will continue to pay LegalShield always ..I will not stop because my case ended. I will keep them paid as a retainer. Thank you LegalShield for your existence.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    DawnMarie, thank you for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2025

    The attorney was very professional, sent a letter off for me, I am just waiting to hear the response back the the insurance company. Yes I would highly recommend Prepaid to family and associates.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Kimberly, thanks for the five-star review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing LegalShield.

    Al increased rating by 3 stars.
    Staff
    After a positive interaction with LegalShield, Al increased their star rating on March 6, 2025.

    Updated review: March 6, 2025

    I have received good help from Legal Shield in the meantime and am satisfied that they are giving me good advice.

    Original Review: March 3, 2025

    I am Shocked LegalShield doesn't have anyone to help me with Chapter 11. I just need advice. I have been a member of Legal Shield for years and they can't help me when I need them? Hopefully they will finally find someone or why have Legal Shield?

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield
    Al, thank you for the feedback. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.

    We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    Customer ServiceContract & TermsPricePunctuality & SpeedStaffProcess

    Reviewed March 3, 2025

    Fortunately didn't end up needing to use any attorneys for my situation. However, their process was very slow and didn't offer much assistance if I had needed. Took over two weeks to respond at times. Additionally, when I had signed up I was told there was a ANNUAL $40 fee when you signed up to be a member. I was a bit confused and shocked when I started being charged $40 each month after the first.

    I then contacted their customer service department and they told me to send a email to their supervisor including a refund request and a request for cancellation. After I had sent this email, I had heard nothing after a week. Then, I called their customer service again and they said "You can not pursue a refund because you had wanted a cancellation at the same time you asked for a refund, therefore due to our terms and policy, we can no longer refund you." This behavior is not professional and no client should be treated like this. From my experience, they have chosen to be deceptive and not professional. I would not do business with this company again.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ryan, thank you for your feedback. We are sorry that you didn’t find our services beneficial for your needs. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    Verified purchase
    Customer Service

    Reviewed March 1, 2025

    I am so glad that I had this attorney helping me with this intractable problem. If I did not have an attorney which is what I told her, I would still have my home under lien which should not have been the case. I paid the loan in toto yet, they wanted me to call them so that they could scare me but once they realized that I have Legal Shield behind me, they released the lien on my home. Praise the Lord and thank you, my attorney.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Segun, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thank you for being a valued member.

    Verified purchase
    Staff

    Reviewed March 1, 2025

    LegalShield gives me peace of mind and the attorneys and staff have went above and beyond to help me with some ugly situations. I appreciate everything you have done for me; that's why I've been a member for 10+ years.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sandra, thanks for the glowing review. We are proud to help our valued members, like yourself, protect their legal rights. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed March 1, 2025

    Our attorney has been very thorough and responsive through our experience. I'm very pleased with the experience, and high satisfied.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    John, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing your experience with us.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 28, 2025

    Fast and professional updates to will and power of attorney documents.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Mark, thanks for the review. It's fantastic that you could complete your important legal documents efficiently and confidently with our team. Thanks for choosing LegalShield.

    Verified purchase
    Customer Service

    Reviewed Feb. 28, 2025

    Always and timely response resolving issue.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Richard, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Feb. 28, 2025

    It was great. I had the most understanding Man lawyer ever, he was so knowledgeable in helping me. So far I don't know the outcome, but just speaking to him was GREAT. He cared. Thank you Mr. Kip **. You're the best.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Barbara, thanks for the glowing review. We are delighted our team was helpful and provided you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2025

    Very good process and procedures, excellent legal counsel, excellent customer service. Very knowledgeable attorneys, engaged in giving and providing advice with ability to speak with your lawyer within the same day. Highly recommended.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Kenneth, thanks for the glowing review. We are thrilled to hear about our positive experience. Thanks for taking the time to share it with us.

    Verified purchase

    Reviewed Feb. 28, 2025

    Convinced USAA to offer reasonable settlement.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    David, thanks for the review. No matter what life throws your way, LegalShield has your back. Thanks for being a valued member.

    Verified purchase

    Reviewed Feb. 28, 2025

    Do business for last 25 years.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Gennadiy, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Feb. 27, 2025

    You're always helpful and give me the ability to make a good decision in my business affairs.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Byron, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed Feb. 27, 2025

    Deirdre ** provided excellent customer service, legal advice and knowledge.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Cheryl, thanks for the five-star review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Feb. 27, 2025

    The last attorney I spoke with was so helpful and friendly.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Raymond, thanks for the review. We are thrilled our team is providing you with excellent service. Thanks for sharing your experience with us.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 27, 2025

    Time well spent and very informative

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Daniel, thanks for the five-star review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing LegalShield.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 27, 2025

    I needed some quick advice about an unfair job loss and they were responsive and helpful

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Dennis, thanks for the five-star review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for sharing your positive experience with us.

    Verified purchase
    Staff

    Reviewed Feb. 27, 2025

    It was very helpful and I totally appreciate my membership and do recommend you to other.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Nan, thanks for the review. We love hearing from our valued members. Thanks for taking the time to share your experience with us.

    Verified purchase

    Reviewed Feb. 27, 2025

    The process for our will and POA documents was clear and the law firm was very helpful ensuring everything was executed to our satisfaction.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Cathy, thanks for the five-star review. It's fantastic that you were able to complete your important legal documents efficiently and confidently with our team. Thanks for choosing LegalShield.

    Verified purchase

    Reviewed Feb. 27, 2025

    You connected me with an attorney.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Steven, thanks for the review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for choosing LegalShield.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 27, 2025

    I am totally happy with the experiences and great results of working with my two provided attorneys, Ms. ** and Mr. **. All of our contacts were very timely and professional. All my concerns were quicky addressed and favorably resolved to my complete satisfaction. I would highly recommend the services of Parker Stanberry and its staff of caring and qualified attorneys to anyone needing legal advice.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Robert, thanks for the five-star review. It's fantastic that you could complete your important legal documents efficiently and confidently with our team. Thanks for sharing your positive experience with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2025

    So far, so good, I just got the membership and I needed them for a situation I'm dealing with and my law firm is on top of it. My attorney Tamara K ** is doing a good job so far returning my calls and following up on my matter at hand. I'm happy that my membership is paying off.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Andre, thanks for the five-star review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing LegalShield.

    Verified purchase

    Reviewed Feb. 27, 2025

    I would have liked more information about attorneys available to me and pricing.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Versietta, thanks for the review. Our dedicated LegalShield Member Services Team is ready to help. Please get in touch with them at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. A member of our team will be happy to assist you.

    Verified purchase
    PriceOnline & AppStaffEase of Use

    Reviewed Feb. 27, 2025

    My questions are answered so that I understand the answers. Legal Shield is great! This get help in a timely manner. The app is easy to use. The price is fair. It's a helpful service. I am happy that I signed up.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ami, thanks for the glowing review. We're thrilled to hear you found our service so helpful and easy to use. Thanks for being a valued member.

    Verified purchase

    Reviewed Feb. 25, 2025

    Yes. I would certainly recommend Legal Shield.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Shirley, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Customer ServiceStaff

    Reviewed Feb. 21, 2025

    I called Legalshield on 02/20/2025, on or around 2:37 pm PST. I got to legalshield's Interactive Voice Response system ("IVR"). I pressed O and the IVR willfully and deliberately disconnected the call on me. It said "Please call legalShield later, good bye." This is egregious. Under no circumstance should an IVR purposely disconnect the call on a customer. The IVR is by design and is inappropriate. I then called back and the IVR transferred me to the wrong department. I spoke to Oscar in sales. He said I needed to be transferred to the membership department so l can make a payment. I asked to be transferred to membership,

    however, he refused. He said I have to give him my PlI and membership number in order to be transferred. I said no thank you, l'd rather authenticate in the membership department. Oscar again refused to transfer and disconnected the call on me.

    In addition, he interrupted me multiple times while I was speaking even when asked not to. I asked Oscar to get a supervisor and he said none were available. I was forced to call back a third time. I spoke to a female supervisor in the membership department by the name of Breanna in Oklahoma and complained about the IVR issue and Oscar disconnecting the call on me. She showed no empathy or sympathy. I then asked her to remove my existing debit card on file and she refused. She said not until l add a new card on file. I provided my new debit card and she said legalshield doesn't accept prepaid cards (yet their business is called "prepaid legal services").

    This is egregious and I'm shocked at legalshield's poor customer service. This gives legalshield a bad look. Moreover, this is not a one-time isolated event, it is a pattern and practice. I have experienced poor customer service from legalshield in the past and filed a complaint with the BBB. Legalshield responded apologizing. Stay away from legalshield.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield
    Thank you for bringing this matter to our attention. Your feedback is important, and we regret that your experience did not meet expectations. Please know that we are reviewing this matter and will use it as a teaching opportunity for our employees. Our goal is to ensure that all members feel heard, respected, and properly assisted when reaching out to us.

    Regarding your concern, our system does not allow the removal of a card on file without replacing it with a new payment method or updating it to banking/routing information. Additionally, we are unable to accept prepaid cards as a form of payment. We apologize for any frustration this may have caused. Providing quality service is our priority, and we appreciate the opportunity to review and improve our processes. Please send any additional concerns or feedback to our dedicated team at MemberServices@legalshield.com. Thank you.

    Verified purchase

    Reviewed Feb. 19, 2025

    I went in to Legal Shield with my elderly parent to have a POA signed and notarized. They not provided the notary but also legal explanations and answered all our questions. We were very pleased.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Brian, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 16, 2025

    Took a little time for the attorney to contact me, and a little time for them to get the documents to me. Over all, I guess the time could have been reasonable due to business days.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ronald, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Feb. 14, 2025

    LegalShield has always been there for me when I needed and has provided very good, solid legal advice, from very minor things to major issues. I have come to depend on them greatly for any legal matters, and have been a satisfied customer for almost 20 years now.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ronald, thanks for the glowing review. We are proud to help our valued members legal rights. Thanks for taking the time to share your experience with us and for being a member for almost 20 years.

    Verified purchase

    Reviewed Feb. 14, 2025

    My question was answered. I felt relief from the consult. Thank you Alex

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Antoinette, thanks for the five-star review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.

    Verified purchase

    Reviewed Feb. 14, 2025

    I always have my problems resolved, The Attorneys are always exceptional!! Yes I would recommend them to a friend and I even put in one Facebook as a recommendations.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Annette, thanks for the five-star review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Feb. 14, 2025

    Personable. Empathetic. Efficient.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Dennis, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Feb. 14, 2025

    Great service as always! Kelora, the lawyer assigned to me, was wonderful!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sebastian, thanks for the glowing review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Feb. 14, 2025

    Yes. They are professional and very knowledgeable and helpful.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Hilda, thanks for the five-star review. We are happy to hear about your positive experience. Thanks for being a valued member of LegalShield.

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Feb. 14, 2025

    Can’t ask for more. It’s better than insurance especially those days when big corporations start to be greedy and take advantage of the middle class. I used the service few times and they get back to me very fast and was very helpful. I recommend and for a small business owner it’s must to have.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Avraham, thank you for the glowing review. No matter what life throws your way, LegalShield has your back. Thanks for being a valued member.

    Verified purchase

    Reviewed Feb. 14, 2025

    Amazing experiences. Always.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Maya, thanks for the five-star review. We are thrilled to hear you had another amazing experience. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Feb. 14, 2025

    Josh was extremely thorough and helpful. He had in depth knowledge of trademarking. He was patient and explained everything clearly.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Michelle, thanks for the five-star review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.

    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 11, 2025

    The services is not as promised. I was also asked to join the pyramid scam. Yes, I was asked to sell their product. For the fee someone pays, you can search the internet for the same results. There are plenty of free counsel in the USA. The assigned law firm assigned to me were rude and had no interest in my case. I sent them an email before the attorney called and she told me that she had no interest in reading the email until she spoke to me on the phone first. She also stated that she only does referrals and would not represent any person in court. While others may have a had a great experience, I did not on numerous occasions when I was simply looking for advice. I do not recommend them at all.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield
    Joe, Thank you for the feedback. We appreciate you sharing your experience with us as it allows us to improve. We would like to provide you with some clarification and help you get the support you need. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.

    We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    Profile pic of the author.
    StaffProcess

    Reviewed Feb. 11, 2025

    My first attorney contact was Hans who was condescending and dismissive. He did not even listen to my questions and concerns and he assumed that he had the process for resolution. He ask for a 10 on his review. I was switched to Alexis ** after I requested a different attorney who started out by being dismissive and praised Hans for his years of expertise. When I stated my concerns about Hans she quickly pivoted to trash him and spoke disrespectfully about her colleague. She also requested a good review and proceeded to tell me how to review her online and not through the review process provided by PPL. I am so dissatisfied with the results of this interaction with PPL. I have only needed the services a few times in the past and was very satisfied and that is why I continued to pay monthly for the insurance when needed. Not anymore. My present issue was never really addressed.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Price

    Reviewed Feb. 11, 2025

    I highly recommend having Legal Shield. They helped me immensely with a car accident I had and quite a few other things and very affordable. I feel like this is the most cost-effective way of having legal help at the ready.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Adrianne, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.

    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 8, 2025

    LegalShield Has Hit Rock Bottom – Buyer Beware. I have been a client of LegalShield, formerly known as Prepaid Legal, since 2010. I can honestly say that this company has completely deteriorated. I’m not sure who they’re hiring these days, but it seems like they’re bringing in college students fresh out of law school—if they’ve even taken the bar exam. Customer service is nearly nonexistent, and good luck ever reaching a senior attorney because they’re too busy to talk to anyone. The so-called "middle-grade" attorneys are so arrogant that they’ll straight-up tell you, "No one is going to take your case." They only write letters or make phone calls at their own discretion, and if they decide your case isn’t "big enough" or "important enough," they won’t even bother.

    My breaking point came when I had two legal matters that LegalShield dragged along for three months. They assigned me a rookie attorney who, by the way he stumbled over his words, clearly had little to no experience—maybe a year at best. He had a cocky attitude and actually told me that I couldn’t experience discrimination based on race, sex, or sexual orientation. He had already profiled me just by my voice and name, assuming I was a middle-aged ** male. When he realized he was completely wrong, he proceeded to question me in a way that crossed the line. I simply told him that I have an alternative appearance and don’t fit the demographic he assumed. Instead of handling the situation professionally, he hung up the phone.

    I don’t understand where LegalShield finds these people—attorneys, staff, or customer service reps. I get that it’s an MLM and their representatives are just trying to sell memberships by making it sound amazing, but they need to stop with the false advertising. If they can’t help someone, they should just say so. If an attorney doesn’t feel like taking a case, they should be upfront about it instead of wasting people’s time. And if the company offers a money-back guarantee, they should actually honor it instead of stringing clients along for 30 days and refusing refunds.

    LegalShield has turned into a scam. It used to be a solid company, but now, if you need real legal assistance, they’ll assign you an attorney who tells you that suing for $600 or $700 isn’t worth the effort—even when state law is clearly on your side. I was told that my landlord should have given me a reason for keeping my security deposit, per Ohio law, but the attorney was too lazy to draft a simple letter or even ask questions.

    To make matters worse, some of the attorneys LegalShield refers clients to demand $100 for a half-hour consultation. After wasting nearly $100 on membership fees alone—and getting absolutely nowhere—I finally had a conversation with an independent attorney who was actually helpful. Ironically, she wasn’t even part of LegalShield.

    Bottom line: This company is a complete waste of time and money. If you’ve had a good experience, consider yourself lucky. But for most of us, LegalShield is nothing more than a glorified scam. Buyer beware. P.S. If you come across a lawyer named Alexander (Alex) ** at Maguire, Snyder & Hassy in Columbus, Ohio, avoid him—he’ll either hang up on you or be extremely rude.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    J, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 4, 2025

    The service team were quick to respond to my inquiries. They were professional and courteous. The attorney that I spoke with was confident and knowledgeable. He continued to follow up on my case until it was resolved. I highly recommend.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Marcellus, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2025

    I got excellent legal advice from someone who was competent and I'd use again. They jerked me around royally to stop the service, I was very sick and had to jump through stupid hoops so I ended up with 3 extra months I didn't want. If you can sign me up and take my money right away, why do I have to call and follow up by your requirements to cancel. That ain't right. SO never again. Put that in your reviews!!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield
    Elizabeth, thanks for bringing your concern to our attention as it allows us to improve. We are sorry to hear that you are choosing to lose your affordable legal services. LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. Per our company policy, cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, phone number, and your request to cancel the membership.
    For annual memberships, you may cancel any time after your first 12 months. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.

    Please note, if you have acquired a membership through your employer, it is strongly suggested that you also notify your Human Resources department of this request. Thank you.

    Verified purchase

    Reviewed Feb. 1, 2025

    I am learning so many valuable legal lessons. Sign up.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Steven, thanks for the five-star review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Jan. 31, 2025

    Really enjoyed working with LegalShield. Very professional.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Nash, thank you for the positive feedback. We believe that every human deserves a secure life and just treatment under the law. That’s why we are building a future where every person can live without worrying about how they’ll afford legal services or respond to identity theft. Thanks for being a valued member.

    Customer ServiceCoverageOnline & App

    Reviewed Jan. 31, 2025

    This was a complete waste of money for me. The two legal issues I needed help with were not covered by the policy. I had no way to determine that prior to signing up. Cancellation process is difficult to find on the website and requires WRITTEN notification. I am attempting to use email. If you call first they will put a hold on the account so you don't get charged while processing your cancellation.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield
    CV, Thanks for bringing this to our attention. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they're not satisfied with the services provided.

    Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, phone number, and your request to cancel the membership. For further questions or to confirm your cancelation was received, please contact Member Services at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help. Please note, if you have acquired a membership through your employer, it is strongly suggested that you also notify your Human Resources department of this request.

    Punctuality & SpeedStaff

    Reviewed Jan. 31, 2025

    I purchased Legal Shield in hopes I could get the assistance I needed. They assigned a lawyer quickly. However they do not handle my case needs and referred me out to other attorneys. After 4 different referrals to lawyers' offices they can't seem to understand that these lawyers don't handle my case needs. I keep getting the runaround and assigned another lawyer right away, but again they don't handle my case needs. I have a time limit of when I need a motion to be filed and I've wasted so much valuable time thinking legal shield could assist me better. I tried to cancel my plan and get a refund since I technically have not been assisted in the way I need. Was told they don't do refunds, even though there site says they can. They then offered to escalate my concerns so someone can investigate what is happening, and told me to dispute the charges with my bank.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jennifer, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 31, 2025

    The lawyers from Legal Shield were professional, responded quickly and knew what they were talking about.. Very knowledgeable of the laws and actions that can be taken.. Also very helpful to my daughter who is on my membership and is always ready to help her with any legal help and advice that she needs..

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Rigney, thanks for the glowing review. We are proud to help protect our member's legal rights. Thanks for choosing LegalSheild.

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2025

    It’s been always a great experience and amazing customer service.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Julio, thanks for the review. We are happy to hear about your amazing customer service experience. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Jan. 31, 2025

    Great experience with my new lawyer since moving to Mass. He did a wonderful review of my current lease and a new lease for rentals. He was good about calling back and answering my questions as well as providing advice for writing a letter to my landlord. I recommended LegalShield to the marketing person who sold me on my new apartment because he wondered if the service was good (he's a landlord himself).

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lea, thanks for the review. We are happy our team is providing you with excellent service. Thanks for sharing your positive experience with us.

    Verified purchase
    Customer Service

    Reviewed Jan. 30, 2025

    Good JOB FROM BEGINNING OF CALL.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Junaid, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed Jan. 30, 2025

    Nothing has been done on my case for Choice Warranty. I called many times to speak with Ms. ** but was unable to until today. I had to schedule a call to speak with her. It has been too long without any results.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jacqueline, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase

    Reviewed Jan. 30, 2025

    I requested to know more about probate for the will, etc. they sent me website to read about that met my satisfaction. Thank you

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Janice, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase

    Reviewed Jan. 30, 2025

    I’m always very pleased with LegalShield help.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sherry, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2025

    I’ve used LegalShield four times over the past six years and each time they’ve saved me. They’ve helped with tickets being overturned and financial disputes were dropped. They’ve essentially saved me thousands of dollars. And all with the comfort of them representing me in court without needing to take off work. I feel safe with them as a resource. There are so many scammers out there trying to take advantage of people hoping people will pay out false claims, but they have protected me. I recommend them to everyone! So worth it!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Amanda, thanks for the glowing review. We couldn't agree with you more. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for taking the time to share your experience with us.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2025

    I really appreciated Kelora’s patience and expertise. I am still in the final stages but everything thus far had gone so well. I feel used Legal Shield with my Legal Will and now my no contest divorce. They have handled both professionally.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Carl, thank you for the five-star review. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Coverage

    Reviewed Jan. 30, 2025

    40 years with LegalShield - Fought my traffic citations and won them all. In my dealings generally, the mere mention of referring the matter to my pre-paid Provider helps all parties to an issue want to do the right thing - without further action being required. Legal insurance just works.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    William, thank you for the glowing review. We believe that every human deserves a secure life and just treatment under the law. That’s why we are building a future where every person can live without worrying about how they’ll afford legal services or respond to identity theft. Thanks for being a valued member.

    Verified purchase

    Reviewed Jan. 30, 2025

    Legal Shield has been extremely helpful with everything from an item being erroneously added to my credit report, reviewing court documents, dealing with the run around for over a year from Doctors and testing agencies. Well worth the money, I even purchased one for my daughter.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Shelli, thanks for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member and for purchasing a membership for your daughter.

    Verified purchase
    Contract & Terms

    Reviewed Jan. 30, 2025

    I was happy with my experience. I had a Separation Agreement from a recently departed employer that I wanted reviewed and counseled on. Due to two holidays, I didn't hear back immediately but I expected that so it was still good. All in all very pleased with everything.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Alan, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Jan. 19, 2025

    Assisted with questions and answered with self serve solutions!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Zaccheus, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 18, 2025

    Helpful, knowledgeable, prompt and friendly. Thank you!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sandra, thanks for the review. No matter what life throws your way, LegalShield has your back. Thanks for sharing.

    Verified purchase
    Customer Service

    Reviewed Jan. 18, 2025

    Fast call back and concise exchange to gather info on ORC and UCC I needed before negotiations with a utility company on disputed service responsibility....

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lowell, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for choosing LegalShield.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2025

    Yes I would highly recommend Legal Sheild to everyone. I have been a member a few years now and I have had to use them a couple of times and they have always been very helpful in every situation I took to them. Very pleased with the outcome every time. Thank you for being there every time I needed you.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lenville, thanks for the review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Jan. 17, 2025

    Lisa was very helpful, considerate and professional.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Al, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for sharing.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 17, 2025

    The service was prompt and informative. The attorney contacted me in several ways and informed me before he called. He understood my issue and advised me how to go forward. This is a great service to combat issues quickly.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    William, thanks for the glowing review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.

    Verified purchase

    Reviewed Jan. 17, 2025

    All of the lawyers I have spoken with have been exceptional. I have been a customer for over 10 years because I can always count on the good advice. I have had both personal and business needs that they have assisted with. My highest recommendations!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Viola, thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for sharing your experience with us and and for being a valued member for over 10 years.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 13, 2025

    Unfortunately I've been a long-term customer since 2017. The service used to be really good but now it's marred with extremely poor customer service and also referrals to attorneys who are not even available to take on new clients! I've needed legal assistance twice within the past year and the law firms I've been referred to were either unavailable or just non-responsive. The first one, after I called about five times finally responded and said they did not have availability for new clients.

    The latest law firm, I've been calling for the past few days (I'm up to 3 phone calls and an email now) and they are not responding. It's awful to pay for a service and not get what you pay for. My advice to anyone going through these reviews and considering this service is just don't do it, it's a waste of money. You're paying them monthly to not get any help when you need it. I'll be cancelling with them and sending them the written request to cancel (you have to write them to cancel... more loopholes just to aggravate you).

    Also, I've spoken with two customer service reps this week regarding my latest legal matter and they had the nastiest attitudes! Lawyers having short responses/bad attitudes... Okay that's to be expected, but a customer service rep? They're supposed to deliver CUSTOMER SERVICE. It's a bit ridiculous to be talked down to by someone who I'm calling in to ask for help and for a service that I'm paying for religiously.

    Since the company does not care about its customers. I'll take my money elsewhere. Over the years I've referred tons of people to Legal Shield and even thought about applying to be a sales rep for their company, that's how much I believed in them, but not anymore. My recent experiences have been awful. I do not recommend Legal Shield to anyone. Just don't do it, not worth the headache and wasted time.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lena, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Customer ServiceStaff

    Reviewed Jan. 10, 2025

    I spoke to Bob from the Ohio branch of Legal Shield as he is assisting my older sister whom lives in Cali. They needed a card to use for her initial payment as hers wasn't in yet so I told him I will authorize and agree to a one-time payment from mine to help. He assured me it would only be once. Woke up today to another payment being taken, after he called me 2 weeks ago saying my card will be taken off the paperwork as my sister updated them with her new one. They would not have been able to withdraw money if they indeed took my card off their paperwork as told to me so thanks for that lie. When I contacted Bob about the money being taken all he could say was, "I'm sorry, I'm not in the office today."

    My advice to everyone is find legal help elsewhere. Legal Shield are liars and thieves and if you are in Ohio and go through them anyways please at least make sure Bob isn't the one handling your case. He is a horrible person who will lie to your face, lie to you over the phone and take your money without caring or trying to make it correct. I will be hiring legal counsel of my own and going after my money and definitely will be getting a much better accredited and higher reviewed lawyer.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    LaDawna, thanks for bringing your concern to our attention. Our team wants to help ensure your sister's membership is updated with the correct billing info. We always recommend contacting our corporate office for these concerns. Please have your sister, the LegalShield Member, contact our Member Service Team for further assistance at (800)-654-7757 between 7-7 CST Monday-Friday. We look forward to assisting her.

    Verified purchase
    Staff

    Reviewed Jan. 9, 2025

    Attorney Chen was great. Helped me in a legal matter! I would recommend to anyone looking for representation.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Jan. 3, 2025

    The attorney was extremely helpful and comforting.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lonnie, thanks for the glowing review. We are happy you found our team helpful and comforting while addressing your legal concerns. Thank you for being a valued member.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 3, 2025

    Fast and professional service.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Perry, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2025

    Knowledgeable, amicable and efficient.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Larry, thanks for the review. We couldn't agree with you more. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2025

    So far I'm very pleased and happy about LegalShield helping me get my case resolve. I'm still currently and patiently waiting in hopes of getting everything resolve really soon. I really appreciate everything they're doing for me. It's been going on 3 years for me to get my situation resolve.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Tonya, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase
    Customer Service

    Reviewed Jan. 2, 2025

    My recent phone consultation was excellent. The assigned attorney provided exactly the information I needed. The assignment of the attorney had the perfect background for dealing with my issue.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    James, thanks for the five-star review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2025

    Giselle is very informative, patient, and professional

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Gina, thanks for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2025

    My current landlord/tenant issue is being handled by Atty Daniel **. He has been awesome in his advice and knowledge of the law. I hope that the lawmakers would change to law to help tenants more, and slumlords less! LegalShield helps you to stay in the know in every legal situation even if you choose not to do anything.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jeri, thanks for the review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing LegalShield.

    Verified purchase

    Reviewed Jan. 2, 2025

    What they did for was ten times better and much more detailed than my first lawyer.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lawrence, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2025

    Very professional and efficient as well as effective.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    John, thanks for the review. We couldn't agree with you more. Thanks for choosing LegalShield.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 2, 2025

    I have been very pleased with the help I have received so far. M. ** is good at what she does. They rounded my corner just in time, and got the ball rolling.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sandra, thanks for the review. When you need legal help, LegalShield is here. Thanks for sharing your experience with us.

    Verified purchase
    Customer Service

    Reviewed Jan. 2, 2025

    They have been honest with me and always answer my questions & phone calls.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Vicki, thanks for the review. We are delighted our team is providing you with excellent service. Thanks for being a valued member of LegalShield.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 2, 2025

    Very quick response. Answered all of my questions.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Tony, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing your experience with us.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 2, 2025

    Professional, Efficient, and Attentive. Always considerate of my time and issues at hand.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jennifer, thanks for the glowing review. We are happy our team is providing you with excellent service. Thanks for sharing.

    Verified purchase

    Reviewed Jan. 2, 2025

    I couldn’t be more satisfied than is. Thank you so so much.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Celeste, thanks for the five-star review. No matter what life throws your way, LegalShield has your back. Thanks for being a valued member.

    Verified purchase

    Reviewed Jan. 2, 2025

    I've received so much legal assistance from the Provider law firm. Without this help, I don't know where I would have turned. I highly recommend Legal Shield to anyone who need access to legal aid who couldn't otherwise afford a retainer fee or a high-cost attorney.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    LaToya, thanks for the glowing review. We are proud to help our valued members protect their legal rights. Thanks for sharing your experience with us.

    Verified purchase

    Reviewed Dec. 25, 2024

    Very satisfied with timely counsel and direct assistance in preparing and mailing a letter to rectify a legal issue. Thank you!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Richard, thank you for the five-star review. When you need help, LegalShield is here. Thank you for being a valued member.

    Profile pic of the author.
    Customer Service

    Reviewed Dec. 24, 2024

    I DO NOT recommend Legalshield, In order to cancel you have to write them. However signing up is easy, the lawyers don't help that's even IF they answer the phone. WASTE of money, I may have to call my bank to cancel

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, phone number, and your request to cancel the membership. For further questions or to speak to our team about options to maintain your membership, please call as soon as possible to keep any pre-trial hours or other benefits you may have accumulated at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help. Please note, if you have acquired a membership through your employer, it is strongly suggested that you also notify your Human Resources department of this request.

    Verified purchase

    Reviewed Dec. 22, 2024

    Yes absolutely awesome.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Amy, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase

    Reviewed Dec. 20, 2024

    I had no problem with LegalShield. They help me resolve everything that needed to be done. They are the best 👌 and I would like to say happy holidays to all.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Authia, thank you for the positive feedback. When you need help, LegalShield is here. Thank you for being a valued member.

    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2024

    Will preparation was smooth. Communication was on point.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Stephanie, thanks for the five-star review. Creating a Will on your own can be overwhelming and time-consuming. With LegalShield, you gain the peace of mind that your wishes will be communicated to your loved ones or that a court will honor your wishes. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Dec. 19, 2024

    Service was good and professional.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Charles, thanks for the five-star review. We appreciate you sharing your experience with us. Thanks for choosing LegalShield.

    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2024

    Legalshield is always quick to respond and with great thoroughness. I had a question about my LLC and they answered that plus informed me of another business reporting need I had no idea about. Thanks again Legalshield.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Michael, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.

    Staff

    Reviewed Dec. 19, 2024

    The reviews on here must be ones paid for by Legal Shield. The service was terrible. The connected me with an "attorney" that had horrendous reviews on Yelp and Google IN A DIFFERENT STATE. I addressed this with Legal Shield customer service before the attorney reached out. They were useless and did nothing. Friedman, Framme & Thrush **. The attorney reached out shortly after and had no idea what he was talking about. Progressively started getting louder and louder until he was yelling at me, inaccurately quoting things from the evidence that I'd provided him and when he was questioned about the errors told me I didn't know anything about the law - despite having a pretty extensive legal background. Avoid both like the plague.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Graham, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed Dec. 14, 2024

    At first I received reasonable assistance from my appointed designated LegalShield law firm. However when I needed further assistance with additional questions nobody responded for whatever reason.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Shirley, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Dec. 13, 2024

    The worst thing about this company is that I’ve been a member since 2001 and they decided to cancel my contract for my plan because I was a monthly on my bill and they decided to cancel it saying that they sent mails letters out email letters. They never called me or never text me. I don’t look at my emails every day. I don’t look. I don’t get my mailbox every day so I feel they drop the ball and let their clients know that they were late on their bill payment. I would never recommend them to anybody or anyone ever again.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield
    Joseph, thank you for providing clarification so that we can better understand the outcome. We regret to hear about this circumstance and apologize that you are unable to benefit from our services at this time. Should you decide to obtain a membership in the future, we would be more than happy to help in any way we can.

    We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed. Thank you.

    Profile pic of the author.
    Verified purchase
    Staff

    Reviewed Dec. 11, 2024

    I would not go to sleep without knowing my Legal Shield premium was paid up and that is a fact. I have been a member for decades and have used their services multiple times. Somebody is always messing with you somehow, but when I tell them they will be hearing from my attorney, I mean it. And I don't take s... I straighten people out that mess with me and leave them wishing to God they had no because I have a lawyer. Do you?

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Keith, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.

    Verified purchase
    Customer Service

    Reviewed Dec. 7, 2024

    I called questioning emails I have received offering to sponsor, make my book into a movie, etc. My response was fast and told me what I needed to hear. Thanking you.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Nola, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Dec. 7, 2024

    Thank you guys for you for your service!! You guys are AWESOME!! YOU ARE APPRECIATED.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Danielle, thanks for the glowing review. We are proud to help our valued members protect their legal rights. Thanks for choosing LegalShield.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 7, 2024

    Brian was very prompt in answering my questions and very helpful and courteous.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lynda, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Dec. 6, 2024

    I've been using Legal Shield for a couple years now. I don't use them often, but I'm thankful they're there when I need them! Helpful, direct, kind, and understanding. I'll recommend them every time.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Kelly, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase

    Reviewed Dec. 6, 2024

    The Legalshield lawyer who processed my request provided exemplary service in handling three different traffic tickets that I received. I now have a plan of action to handle them in such a way that I might get them thrown out or have the fines reduced. This all happened in only two days!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    John, thanks for the glowing review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing your experience with us.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 6, 2024

    I appreciated Hans thorough explanation, saving me from making a big mistake. He was prompt and easy to understand during the call

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ramon, thanks for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Customer Service

    Reviewed Dec. 6, 2024

    I signed up with Legal Shield about a week and a half ago maybe two weeks. The reason I only gave two stars is they won’t update me on what’s going on. They never call me. And I have called and left a message a few times out of three times. I’ve only gotten one call back.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Aaron, thanks for the review. We want to help provide some clarification. Our providers do need time to research and address your legal concerns properly. They will contact our members as soon as they have more information or the next steps for you to take. We want to encourage you to reach out to your provider law firm directly if you have questions about your intake process via phone or chat using our LegalShield app. A member of our team will be happy to help. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceCoverage

    Reviewed Dec. 6, 2024

    I was very pleased. I received an answer in a reasonable amount of time. The information was thorough and covered more points than I had considered. Again, I was very pleased.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Maureen, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 6, 2024

    The LegalShield rep was always very timely with handling my situations. I definitely feel more at ease having LegalShield!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jason, thanks for the review. No matter what life throws your way, LegalShield has your back. Thanks for being a valued member.

    Verified purchase

    Reviewed Dec. 6, 2024

    The service that I receive from Legal Shield is excellent!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Wayne, thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Dec. 6, 2024

    Attorney Troy ** of the firm Maguire Schneider Hassay, LLP is exceptional. I am a Senior Citizen. He listened carefully, provided accurate and effective advice, and helped me towards securing the results that I needed to effect a smooth move-out, from the place where I live. He's easy to work with and truly cares about his clients. I highly recommend him.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Judy, thanks for the glowing review. We are delighted our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase

    Reviewed Dec. 5, 2024

    It takes long hours to get answers besides that it's very helpful

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Tesfaye, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed Dec. 5, 2024

    I have tried to send emails to cancel my membership and follow all the instructions and no one will even write me back to confirm that my membership is canceled. Why is it so hard to cancel your membership or to get someone to respond to me I’ve called and they said I need to wait for a confirmation email and I’ve requested it twice now and no one‘s gotten back to me.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield
    Danielle, We are sorry to hear that you are choosing to lose your affordable legal services. LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. Per our company policy, cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.

    For annual memberships, you may cancel any time after your first 12 months. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Please note, if you have acquired a membership through your employer, it is strongly suggested that you also notify your Human Resources department of this request. Thank you.

    Verified purchase
    Staff

    Reviewed Dec. 5, 2024

    Everyone part of LegalShield cares and does all they can to ensure members have the best service each time they call their provider law firm.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Cathy, thanks for the glowing review. We couldn't agree more. Thanks for choosing LegalShield, we value your membership.

    Verified purchase
    Staff

    Reviewed Dec. 5, 2024

    Very caring and responsive. I’m so glad I have this service.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Julia, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase
    Customer Service

    Reviewed Dec. 4, 2024

    Most definitely!! My lawyer, Mr. **, wrote in his letter to PepBoys exactly what I needed him to say. He even advised me to call their headquarters and speak with them directly about my matter. Well it WORKED. His letter which included a copy of the Police Report, and my phone call eventually got the response I wanted: the perpetrator fired and the debt forgiven!!! I finally returned to my Pep Boy location yesterday, and was told by the New Manager, the perpetrator did the same to other customers. Also the New Account the Perp Fraudulently opened for me without my knowledge nor consent is CLOSED! PRAISE JESUS this nightmare is finally over. I am so grateful to Legal Shield for hiring the BEST Lawyers like Mr. **!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Theresa, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Dec. 2, 2024

    My attorney was very knowledgeable and professional. He submitted a letter on my behalf that proved instrumental in winning my case involving an over-zealous and quite egregious online merchant. I required your firm's assistance in showing this unscrupulous merchant the errors of his ways that paid dividends in the form of a full refund that was granted to me. I recommend Pre-Paid Legal Services to anyone who needs professional legal assistance.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Joseph, thanks for the glowing review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for sharing your experience with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 30, 2024

    My experience was great and I would recommend it to others. The callbacks was speedy. The lawyer was very helpful and I will definitely continue to do business with Legal Shield. Thanks for so very very helpful.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Christine, thanks for the glowing review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Customer Service

    Reviewed Nov. 26, 2024

    I was in a car accident, and wanted to get help retaining a lawyer. I have used Legalshield to refer me to a local law firm in the past, and never had an issue. Now I tried calling their customer service to see if my account could be reinstated. They said it would take 24-48 hours to take effect. Cool, no problem until I looked at my credit card statement. They charged me 6 times in a 24 hour period! I know the charges are pending, it takes 3-5 business days to process it, but that's just onerous. It's also bad service; I'll be disputing the charges with my credit card company, and spending more money to get a referral from North Carolina Bar Association. Don't use them, they're not the same service they were 4 years ago. In total I was charged around $239.70 so far; I definitely have a case of buyer's remorse.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Rachel, we appreciate you bringing this matter to our attention. We apologize; we are unable to discuss billing, refunds, or the status of an account via social media or a review platform. However, our dedicated team would be happy to help. Please contact our LegalShield Member Services team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.

    Verified purchase

    Reviewed Nov. 21, 2024

    Thanks you for sending the letters

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Satyadhar, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed Nov. 21, 2024

    I expected more from LegalShield based on their reputation. Unfortunately, my experience was not satisfactory. The service felt impersonal, and I didn’t receive the level of support or communication I needed to address my concerns effectively. I hope they improve their responsiveness and customer care to provide a better experience for their members in the

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Masoumeh, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 21, 2024

    Don was very thorough and answered all of our questions with patience and empathy and provided us reassurance on the areas we should emphasize during the unemployment hearing. We greatly appreciate his input and assistance as well as the prompt reply.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Laurie, thank you for the five-star review. We are glad to hear that you’re finding value in your LegalShield membership benefits. Thank you for being a valued member.

    Profile pic of the author.
    Staff

    Reviewed Nov. 14, 2024

    LegalShield is a FRAUD. They do not help you the way that you think. The lawyers lie to you and have you think they can, but THEY WON'T. ATTY ** IS A LIAR!!! First, she didn't believe that I was telling the truth because according to her "HER CLIENTS LIE TO GET MONEY". She followed up on a Landlord/ Tenant case that said "We have already taken care of this matter" which was connected to another case concerning a William Sanders Law representing me. She told me that I had a case, then a week later said "THE LAWYER DIDN'T DO ANYTHING WRONG" and backtracked everything she said to me a WEEK PRIOR. "You can't expect to get a steak on a hamburger budget" is what she said.

    Four cases with admission to them being LEGITIMATE cases and NO HELP AT ALL. They don't want to help, they just want you to feel good that someone is looking into the case. So the end result was NOTHING!!! They ALL need to be fired because they are getting over on people, and the system is so set up in their favor and THEY KNOW IT!!! Don't waste your time or money!!!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Emma, thank you for bringing this matter to our attention. We are disappointed to hear that your experience with your Provider Law Firm would be anything less than exceptional. We would like the opportunity to research this further and help you get the support you need. To do so, we need a bit more information. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. We hope you’ll give us another chance to show you the service we’re truly capable of providing. Thank you.

    Verified purchase
    Customer Service

    Reviewed Nov. 11, 2024

    Have recommended many times. Efficient, clear, helpful information and process. Timely response. Have assisted with a diversity of legal questions and issues since I began subscription a few years ago. Peace of mind!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jeff, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Price

    Reviewed Nov. 10, 2024

    I have not used Legal Shield since 2021 and today I get an email saying "Welcome" and a confirmation of my subscription. Didn't do ANY of that. Then it says Legalshield will be charging me $299.40 A MONTH for a plan not listed on their pricing page. I NEVER SIGNED UP FOR THIS. This is absolutely absurd and predatory. Not only that, but my only way to cancel is to sent a written letter. I'm beyond upset, concerned for my financial safety, and unsure if this business is even legitimate.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sam, thanks for bringing your concern to our attention. Our dedicated LegalShield Member Services Team is ready to help. Please get in touch with them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.

    Verified purchase
    Customer Service

    Reviewed Nov. 9, 2024

    Experienced excellent customer service and immediate response to my situation.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Willie & Irene, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing.

    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Nov. 9, 2024

    This company was a complete waste of time. 3 different lawyers were assigned and neither did anything to help my case. One literally raised his voice at me causing me to just hang up. The next couldn't remember she talked to me a couple days ago and then hung up on me and never called back. I really feel like I just donated a monthly payment to this company because the lawyers do absolutely nothing. Very unprofessional. I'd like a refund and then terminate my contract. I rather just deal with real lawyers that actually want to help. My advice is to stay away from this company. I read the contract and they didn't even do what the contract says.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Charles, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase

    Reviewed Nov. 8, 2024

    Yes I would recommend y’all because you did a great job.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Zachery, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2024

    I've had Legal Shield for 5 years and it has steadily been on the decline. I requested a consult last week and they texted that they were about to call. I answered immediately and as soon as I said hello and they realized I answered they hung up. I patiently awaited another phone call hoping it had been an accident. Another call never came that day. The following day I received a text stating they were about to call and this time it was worse. I never received a call. I had to call customer service and wait on hold for over an hour just to schedule a call for the following day because that day was booked.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Nicole, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase

    Reviewed Nov. 8, 2024

    Thank You So Much

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Steven, thanks for the review. No matter what life throws your way, LegalShield has your back. Thanks for sharing.

    Verified purchase

    Reviewed Nov. 8, 2024

    YES, For Excellent Consultation, And Great Advice

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Terry, thanks for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Nov. 8, 2024

    My Provider Lawyer is always Excellent.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Michael, thanks for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Nov. 8, 2024

    Attorney Nur ** is very knowledgeable and has assisted me with my tenant problem. Attorney ** knows and advises you properly. Outstanding lawyer.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Janet, thanks for the glowing review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Nov. 8, 2024

    The Attorney was Awesome!!!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Susan, thank you for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase

    Reviewed Nov. 7, 2024

    So far (?) So good (?)… No ‘resolution’ yet, though… I’m still receiving ~> ‘unpaid bills’ from the \SADLY OBVIOUS & CONSTANT/ ‘CROOKS’… <~ I just don’t see how any of those ‘shysters’ sleep nights <~> ~ … Or ANYTIME for THAT MATTER}… But happy with LegalShield so far ~… (And their ‘SUGGESTED LAWYERS’ as well)…

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Connie, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Nov. 7, 2024

    I cannot recommend Attorney Brian highly enough! His expertise, dedication, and personalized attention have been invaluable in helping me navigate the complexities of my business. He has helped me with the intricate legal matters that arose, Attorney Brian provided clear guidance and solutions every step of the way. He took the time to understand my unique needs, ensuring I felt supported and confident in every decision. Thanks to his commitment and professionalism, I know my business is on solid legal footing. If you're looking for an attorney who truly cares and delivers results, look no further!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Roshuana, thanks for the glowing review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase

    Reviewed Nov. 7, 2024

    My provider firm David ** has been excellent to work with. Anytime I have a question or concern I speak directly with a Lawyer who is an expert in that area. I could not be happier with this service and appreciate it very much. I would recommend Legal Shield to anyone I know. Thank you!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Daniel, thanks for the glowing review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase
    Process

    Reviewed Nov. 7, 2024

    May problem is still pending. My experience so far has been excellent. A billing dispute I am having was addressed by the attorney expeditiously. Issue is still pending and I am waiting for resolution. As of this point in the process I am very satisfied with Legal Shield.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Carla, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for sharing.

    Verified purchase

    Reviewed Nov. 7, 2024

    Very helpful and knowledgeable.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Javier, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Nov. 7, 2024

    Excellent service by great professionals.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ray, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase

    Reviewed Nov. 7, 2024

    All the lawyers that I have spoke with regarding all my cases have been excellent. They have called me in the 4 hrs that they were supposed to. So glad that I have them.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Catherine, thanks for the glowing review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Nov. 2, 2024

    The attorney I talked with was very helpful and nice to talk to.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Bryan, thanks for the review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 26, 2024

    You were great, timely, efficient and easy to communicate with

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Gary, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Oct. 24, 2024

    Very professional and completed my request in a timely manner. I am hoping to have all futures issues and or request solve in this manner. I appreciated the assistance from intake. They listen to my concerns and addressed it accordingly.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Steven, thanks for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for sharing.

    Verified purchase
    Customer Service

    Reviewed Oct. 22, 2024

    I appreciate the response time in getting what I needed done in a timely fashion. Not only did they reach out to me by email, but they also called and texted in order to establish contact. Thank you for your efforts.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Marguerite, thanks for the glowing review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Oct. 19, 2024

    The lawyers are always courteous, knowledgeable and very helpful and very very patient. I always get excellent service.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Dennis, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Oct. 19, 2024

    Very professional service, not judgmental but willing to help. Gave me good advice, and a good referral. I recommend LegalShield to anyone needing legal assistance.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Norman, thanks for the glowing review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Customer ServiceStaff

    Reviewed Oct. 18, 2024

    Thought this was going to be answer to my prayers. I pay too much in child support and now make less than when I signed. I need it adjusted yet can’t afford a lawyer. This service offers family service and of course, they don’t offer child support help. I was bummed out. Girl on the phone tried to upsell me something that I didn’t need, so just fyi they are no different than any other lawyer. Just trying to get your money while not helping or caring about you.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ryan, thank you for your feedback. We are sorry that you didn’t find our services beneficial for your needs. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    Customer ServiceOnline & AppStaff

    Reviewed Oct. 18, 2024

    Unfortunately I don't have a good review for this company. I was going through some personal things and felt like I needed an attorney's opinion or representative but instead I got charged monthly for something that lacks luster. The person that I initially spoke with sold me hook line and sinker would not let me get off of the phone without selling me their services. Boy do I regret it. I never been so disappointed!! If it's not the confusion of not being able to speak with a real attorney until you jump through several hoops and dodged calls and so called missed returned calls. Their app is confusing when I tried to upload documents it down. I was told I would need to do it all over again. Unless you have money to throw out of the window I would advise don't consider this option!!! My best advice.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Schalanda, thank you for your feedback. We are sorry that you didn’t find our services beneficial for your needs. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    Verified purchase
    Staff

    Reviewed Oct. 18, 2024

    They do a real good job with everything we take to them. My last one I worked with them was okay but I think they could have done better. But I would recommend them highly.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Robert, thanks for the review. We appreciate all member feedback. In the future, if you have concerns with the services provided, please reach out to our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Oct. 17, 2024

    Great service. Professional service.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ovid, thanks for the five-star review. Everyone deserves legal protection. And that is exactly what we do. LegalShield has been leveling the legal playing field by providing affordable equal access to justice for individuals, families, and businesses for over 50 years.

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 17, 2024

    Legal Shield was great. We had quick service, with excellent answers to our questions. When we needed forms, we were told which forms we needed and an explanation as to how to fill them out and submit them where needed. I would definitely recommend Legal Shield.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Sean, thanks for the five-star review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.

    Verified purchase

    Reviewed Oct. 17, 2024

    I've used Legal Shield before with absolutely NO issues. After request for service, the referred attorney began ok, then a battle began back & forth w/ the attorney & other parties. As of today 10/17/24 the other parties refused to reimburse me for the car water pump & as of today I have not received the Touchscreen! I would NOT use the attorney referred! It was terrible experience.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ruth, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Process

    Reviewed Oct. 17, 2024

    I would definitely recommend a friend. The process was easy and pleasant!! I told what steps I needed to take. They went to court on my behalf. My traffic ticket was dismissed. I was very pleased. Thank you

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Michelle, thanks for the glowing review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Oct. 17, 2024

    On every occasion I spoke with the staff, my questions were answered. The staff member was polite and kind. However I have not yet had any actual business done by the firm. I am now making preparation and looking forward to getting my first business done by the firm.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Yvonne, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Verified purchase

    Reviewed Oct. 17, 2024

    I would recommend

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Marlon, thanks for the review and recommendation. When you need legal help, LegalShield is here. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Oct. 17, 2024

    Everyone is always friendly, polite and helpful. I was a bit taken back when I heard your firm doesn't help non profits. On top of that, they couldn't refer me to someone who does. I still value our working together, but was disappointed at this feedback.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Melody, thanks for the review. We appreciate all member feedback. Thanks for sharing your experience with us.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 17, 2024

    Wonderful attorney, explained the answers to my questions in ways I could easily understand, showing me respect all the way. Fast, efficient service from day one. I also feel the ed will service has made huge progress towards what I needed and wanted in a comprehensive will without being overwhelming like it used to be. Top notch service from the very first person who answers the phone to all attorney care. Thank you so much.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Melissa, thanks for the glowing review. Creating a Will on your own can be overwhelming and time-consuming. With LegalShield, you gain the peace of mind that your wishes will be communicated to your loved ones or that a court will honor your wishes. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Oct. 17, 2024

    They're amazing, good firm to work with

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Evan, thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase

    Reviewed Oct. 17, 2024

    The will created for me was perfect!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lauren, thanks for the five-star review. Creating a Will on your own can be overwhelming and time-consuming. With LegalShield, you gain the peace of mind that your wishes will be communicated to your loved ones or that a court will honor your wishes. Thanks for sharing.

    Verified purchase

    Reviewed Oct. 17, 2024

    Happy with experience. Was hoping for a bit more action.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Kimberly, As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Profile pic of the author.
    Staff

    Reviewed Oct. 17, 2024

    Extremely apathetic; makes lazy appear as luxury. When I opened the account, I was informed that my matter involving a landlord / tenant dispute would be a personal matter, and as such it required a regular plan; however, after the account was established I was referred to Parker & Stansburry out of Los Angeles. Their offices advised me that the matter was not personal, but business and I would need a business account to resume forward.

    I contacted Legal Shield, and they closed the personal account and created a business one, however since the matter involved another Legal Shield member, I was subsequently involved that it would need to be a personal account. It was a ping-pong show, with me finally having dialogue with an attorney who didn’t even understand IRAC (Issue, Rule, Analysis, and Conclusion); furthermore, I cancelled the account only to find out 90 days later that Legal Shield had opened a business account for me and never closed it. Not very good acumen administratively; this lets me know that legally they’re absent to details.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Demetrius, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Customer ServiceStaff

    Reviewed Oct. 14, 2024

    They don't do half what is expected. The firm I've been assigned to is mainly retired attorneys who don't do half what they once did. I've been a member over a decade. Instead of assigning you now your inquiry goes into a pool for someone to pick up. Once the standard was a call back in 4 hours, now they say 8, but I've waited days. One was supposed to call Thursday, but didn't get a call until after 9pm Friday night. He sounded like he'd had too much to drink. It's gone downhill.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Thomas, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.

    Customer ServiceProcess

    Reviewed Oct. 11, 2024

    I found it really difficult to connect with a lawyer through LegalShield when I was in urgent need. The process involves a lot of back-and-forth messaging to share details, which can be time-consuming. They don’t typically inform you when they’ll call, so it’s a matter of when they’re available. If I’m in a meeting and can’t talk at that moment, it leads to even more waiting, which is frustrating. With a three-day holiday coming up, it will be stressful for me not to be able to contact a lawyer about my issue. I hope they can develop a more efficient system.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Update: Eli we are sorry to hear you are having difficulties with your app notifications. Our Member Service Team would be happy to help you troubleshoot that. You can reach them directly at (800)-654-7757 between 7-7 CST Monday-Friday. You can also reach our Emergency Access Team at (877)-825-3797 in case of an after-hours Emergency. Thanks for being a valued member.

    Eli, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support.

    We also want to remind you that when you submit your legal intake with your provider law firm through the LegalShield app, you can schedule the day and time for the provider to return your call. We also have an ER line, for ER situations that you can use 24/7. That number is located in our app as well. Thanks for being a valued member.

    Customer ServiceStaff

    Reviewed Oct. 10, 2024

    In regards to Legal Shield company rep Nicole **. Consult was scheduled for 9/13. No call received. Consult was rescheduled for 9/17. No call received. Followed up and she advised that Client said he couldn’t afford services. Spoke with client, he advised he never spoke with her. Tried several times to reschedule. Admin kept disconnecting and transferring the call. We were advised Nicole was not available and was told she would call back. Legal Shield rep did not ask for our callback information, such as our phone number, email etc. Then the call was disconnected.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Christopher, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Customer ServiceCoverageStaff

    Reviewed Oct. 9, 2024

    We have our membership since Feb 2010 that cover Trial defense hours for both personal and home business that has been work out well until Oct 2024 when we find out our plan got changed without our consent in May 2022 as we need Trial defense hours for small business. The top manager, Liz at customer care 1-800-654-7757 call me on 10/3/24 and suggest to add additional Trial defense to cover for small business that was taken away by LegalShield in May 2022. But I end up remove both Trial Defense (can not be used for home business) and Business Supplement on 10/7 as Liz change her story and avoid to talk to me on by pretending she cannot hear me when I was able to hear from her on the phone, etc....

    Powers Chapman | Michigan, Local law firm has been great with wonderful attorneys and service since Feb 2010, they are willing to help us if LegalShield can make correction with our plan, Please advise how to file a complaint about this matter. The reason we joined LegalShield in 2010 are mainly for Trial defense for our small business if needed that is now taken away from us in May 2022 without our consent, please help your members to make it right. We never receive any email in April 2022 in regards to change our plan, How can you simply send an email to all members to change their plan without their consent, Please provide proof of email sent in April 2022, if email go to scam folder? If members actually receive that email? If they review and understand what have been taken away from them?

    Tasha from member service call me this morning on 10/8, she admitted that the manager, Liz gave me wrong information about adding Trial defense to cover home business that Tasha apologize to me for Liz. Our local law firm advised us that our plan got changed in May 2022 that we are not aware of until 10/3/24. The last time we use Trial Defense hours for small business was in Nov 2021. All LegalShield members to be fully aware of and should watch and check your membership often if any coverage be taken away without your consent as you will never know until you need it after continue paying forever, 10/8/24 they offer us the business plan more than Double fee to cover less than 1/3 of Trial defense hours (100 hours vs 300 hours). If that is a Joke, Scam or What????

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 7, 2024

    Had brief but helpful conversation that allowed to move forward with my problem. Thank.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Abram, thank you for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2024

    My attorney that was assigned to help me in a do it yourself divorce was extremely helpful. Besides sending me the forms answered the questions I had from the forms. Yes, many times I googled the VA statutes referred to on the forms but there were several instances I still did not know how to answer. Then she reviewed the forms after I filled them out so when I finally got them all filled in correctly.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    James, thanks for the review. As a valued member, you can consult with your LegalShield Provider Law Firm on many common legal topics, and they will work diligently to find a resolution. Thanks for sharing.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 4, 2024

    I appreciate the time Mr. ** spent with me. He offered great advise and handled my request timely.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Donna, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 4, 2024

    I do not understand why your prices keep rising. I know the cost of everything has gone up. We call and get minimal time with an attorney to explain our situation. The most I get is a letter sent to the person I am calling about. Are there any more benefits I can receive. Tell me about all my benefits I would greatly appreciate it.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    James, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Oct. 4, 2024

    Our attorney was great! Very helpful.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Lori, thanks for the five-star review. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Oct. 4, 2024

    I called with a question concerning being questioned by police and my rights during a detainment. Attorney ** answered my questions and even sent me a pamphlet from the ACLU. But she also said that even though I had rights, police would usually violate them, and face no consequences. There is the law, and then there is reality. Why yes reading this review seems awful, but your answers to my questions were spot on.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Christopher, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for sharing your experience with us.

    Verified purchase
    Customer Service

    Reviewed Oct. 4, 2024

    I contacted LegalShield to assist with a tenant/landlord issue regarding a security deposit issue after move out. They put me in touch with a local law firm who was well versed on these types of matters. They took in my information, had some follow-up questions, and within a few days we had a certified letter out to the landlord disputing the charges. The landlord is a big corporation and responded to my letter. Not only did they waive the charges they were attempting to collect from me, they issued me a refund on my security deposit. LegalShield kept me from having to pay money that I shouldn't have had to pay and I am very thankful for their service.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Ryan, thanks for the glowing review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for sharing your experience with us.

    Verified purchase
    Staff

    Reviewed Oct. 4, 2024

    Service is great, they solved my problem in a timely manner and very professional way. My attorney was in touch with me on every single step of my case in to got solved it. I'm very please working with this law firm.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Roberto, thanks for the glowing review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for being a valued member.

    Verified purchase
    Staff

    Reviewed Oct. 3, 2024

    Great support to help me working on my issues

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jue, thanks for the review. When you need legal help, LegalShield is here. Thanks for being a valued member.

    Customer ServiceSales & Marketing

    Reviewed Oct. 2, 2024

    This place is a scam.. I contacted them for advice. On what type of attorney was recommended for my specific situation. Without my consent or knowledge, they set me up for autopay, charging me 30$ a month for the simple ONE TIME answer of "you need a consumer attorney".. When I realized that I was being charged automatically each month, I called to get taken off and be reimbursed... They said that I would no longer be charged..2 months later, I'm being charged again.. When I called them, they tell me that I needed to mail in a cancelation confirmation in order to quit my membership..... They are very twisted and not trustworthy.. Stay away

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Eric, thank you for providing feedback. We can help by providing you with the information you need and some clarification. Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website, and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, phone number, and your request to cancel the membership. For further questions or to speak to our team about the status of your membership, please call (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 27, 2024

    I was having trouble getting a response from an insurance company related to a non-injury vehicle accident. I reached out to LegalShield. Our previous contact was no longer with the firm assigned to us. However, I got a prompt response letting me know that and then an immediate follow up from a new contact. I was very pleased with the prompt service and experience I had with the attorney who reached out.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Brandon, thank you for the five-star review. We are happy our team is providing you with excellent service. Thank you for choosing LegalShield.

    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2024

    My first experience using Legalshield was fantastic. I was unsure of the level of service that would be provided, but I was incredibly surprised. The attorney I spoke with listened to my concerns and provided all the information I needed to move forward with my issue. He was empathetic and I never felt rushed. I am so thankful I signed up for this benefit with my employer.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Katie, we can't thank you enough for the kind words and great review. We appreciate you taking the time to share your positive experience. Thanks for choosing LegalShield.

    Verified purchase
    Staff

    Reviewed Sept. 24, 2024

    Attorney Jennifer ** provided outstanding client services. She listened to my concerns and resolved them with legal care. She was outstanding and I very happy to acknowledge her success! Respectfully, DaBora **

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    DaBora, thank you for the five-star review. We are happy to hear that our team continues to provide you with the excellent service you have come to expect. Thanks for being a valued member.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2024

    Received a call back today. I was disappointed. The whole time I spoke to her she was typing. I got the distinct impression that she was not listening to me. She was not concerned. And did not really want to be bothered with what I had to say.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Zena, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 23, 2024

    I love the quick response times! Amazing advice and professional actions! My current issue isn't resolved yet, but my lawyer Crystal is definitely doing her part! It's the corporation.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thank you for choosing LegalShield.

    Verified purchase
    Price

    Reviewed Sept. 23, 2024

    Grateful for you guys and your service! Legal matters are so time consuming, expensive and confusing. I’m thankful for services like this that help take the guesswork out of it and offer peace of mind. Being able to get the help I need in a cost effective and efficient manner is top tier. Thank you so much!

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Doris, thank you for sharing positive feedback. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. Thank you for choosing LegalShield.

    Sales & Marketing

    Reviewed Sept. 22, 2024

    It is very long wait to finally talk to someone. I never get helped. It is a scam. They don't even give me a refund that I asked for. I don't recommend to anyone. They don't do anything just you need to pay monthly for a membership.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield
    Thank you for the feedback. We are sorry you didn't feel our services were beneficial for your needs. We would like to provide some clarification. LegalShield is a monthly legal subscription service that operates in a highly regulated industry, monitored by the FTC and is most certainly not a scam.
    Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.

    We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

    Verified purchase
    Staff

    Reviewed Sept. 20, 2024

    Good advice given.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Jacqueline, thanks for sharing positive feedback. Our mission has been to protect and empower our members with the tools and services needed to affordably live a just and secure life for more than 50 years. Thank you for choosing LegalShield.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2024

    The reason why I gave 5 stars it's because he went above to make sure that my letters were received and sent. We went over the action on the matter. The only problem was, we were playing phone tag for a while. And it seems as though that's what happens a lot trying to get through. It could be my work hours. Hopefully, we can resolve the matter without any further issues developing... In the landlord-tenant matter.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Rochelle, thanks for the five-star review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.

    Verified purchase
    Staff

    Reviewed Sept. 20, 2024

    The who was assigned to me, Mr. **, does a very thorough job of researching the matter presented to him. I appreciate his help with a couple of issue I had. I am glad to be a LegalShield member.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Yvonne, thanks for the review. We are happy our team is providing you with excellent service. Thanks for choosing LegalShield.

    Verified purchase
    Customer Service

    Reviewed Sept. 20, 2024

    Expedient and effective response.

    Thanks for your vote! Report
    LegalShield
    Response from LegalShield

    Gerald, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.

    Loading more reviews...

    LegalShield Company Information

    Company Name:
    LegalShield
    Company Type:
    Private
    Year Founded:
    1972
    Formerly Named:
    Pre-Paid Legal Services, Inc.
    Address:
    1 Prepaid Way
    City:
    Ada
    State/Province:
    OK
    Postal Code:
    74820
    Country:
    United States
    Website:
    www.legalshield.com