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About LegalShield Reviews
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and across all of Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
Pros & Cons
Pros
- Serves individuals and businesses
- Unlimited legal advice
- No retainer fee needed
- 24/7 emergency legal assistance
Cons
- Limited services in Massachusetts
Bottom Line
LegalShield partners with law firms to offer assistance with everything from speeding tickets to court representation. However, not every situation is covered by your monthly membership fee, so be prepared for other costs.
LegalShield Reviews
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Reviewed Dec. 13, 2022
Updated on 12/16/2022: As a response to my review Legal Shield offered to contact their customer support. I did contacted your customer support 5 times, I did give you the proof (emails and docs) that Legal Shield gave false and unprofessional advice and all I asked was the refund for 3 month as excuse for wasting my time by giving false information to the customer. Your response from supervisor was: “it’s our decision and we won’t refund you anything”. They didn’t even apologize for providing legally inaccurate information.
Original Review: I’ve proceeded with 2 cases and LegalShield Canada gave the false information for both of them. If we would proceed with their advice we would definitely lost. After my own research we got the way to win both cases. Legal Shield refused to take any responsibility and refused to refund money for bad service. They have been really good couple years ago however not any longer.
Olga, thank you for bringing this to our attention. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please get in touch with our Member Service Team; a team member will be happy to assist you. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Dec. 11, 2022
We have saved so much money having this legal service. We've used attorneys in CA and OK and never had to pay anything but our usual monthly service fee. The IDShield dashboard is excellent and really helps me feel safer from identity thieves.
MeShawn, thank you for the wonderful feedback on your experience. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member!
Reviewed Dec. 11, 2022
Using the service for the past 24 years and over 400 times, my overall customer experience is roughly 70% positive, though not great. This relates to the help and guidance from the law firms but excludes customer service. I feel customer service used to be consistently and predictably wonderful, with alert, knowledgeable, and competent CSRs. However, I recently called in with a simple question, spoke with three different CSRs and got three different and contradictory answers. This frustrating experience has become so common over the past few years, it pains me to call in about anything, not knowing if I'll get a real answer, let alone an accurate one. Regardless, and in spite of what feels like a growing number of challenges at the corp level, it's still better to have the service than not to.
Randall, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We greatly value your membership and appreciate your feedback as it allows us to view areas for improvement. Should you have concerns in the future, please reach out to our Member Services team at (800)-654-7757 between 7-7 CST Monday-Friday. Thank you.
Reviewed Oct. 27, 2022
I call LegalShield in Nov of 2021. They sent me to Davis Miles Mcgurie and Gardne in Arizona. These lawyers lied to me and did not do as I ask and hired them to do this went on for 7 months. Their lawyers legal shield sent me to lied and deceived me. Yes I know legal shield wants everyone to believe that the customer is the stupid one. But don't expect to get a refund or any satisfaction because no matter what legal shield does not care and they will tell you how stupid you are for trying and they know they can get away with it because the state bar of Arizona will always say the cheating lying lawyer is right and the client is always going to be wrong. Yes that's right and thanks to Mr Reid ** at the state bar of Arizona legal shield is right. Legal shield is a scam
Toni, thank you for the feedback. At PPLSI, we champion equal access to justice and security. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it.
We appreciate you taking the time to share your experience as it allows us to improve. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Oct. 24, 2022
I have been a client for more than 20 years, nor did I use (luckily) the service. I needed to make and legalize my will and it is impossible to do it. They do not answer the phone and the only time I managed to communicate, They gave me bad information. Not recommendable.
Gabriel, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed Sept. 24, 2022
It's not a fun situation when you need to call lawyers. LegalShield brings an already very frustrated legal situation to the next level. My previous workplace used to have a legal plan program, I thought LegalShield will be similar... Completely wrong. First of all, the 4 hours return call is always a joke. Lawyers usually don't return call within that time frame. If you urgently need their advice/action, and you need your home attorney office for referral to another state's lawyer, expect days of wait and you will have to keep following up and see why no one call you back.
Secondly, LegalShield don't seem to vet their attorneys. They sent me to an unethical lawyer and apparently there is no standard/rules to adhere to be LegalShield's network attorney. Long story short, the lawyer did not do what I retained him for, and he did not show up at the court date and a flat rate fee of $7400 turned into endless extortion. I paid $15k legal fees, a simple non-juridical issue is not resolved and damaged so badly, worst than before I retained him.
I understand there are bad apples and I also know this review is for LegalShield not for the unethical lawyer. You would think LegalShield will have their members' back. No, they don't. Many calls to LegalShield's home law firm, their referral department, their customer resolutions. Either they don't return calls, or "Sorry, we can't help". Most of the time, they don't even want to hear the story and interrupt and said "we can't help". Sometimes, I think they make it worse.
When they look into problems, instead of asking their client first, they asked the lawyer first. They allowed the lawyer to submit their evidence, but refused me to submit mine. This shows how much they "care" about you, LegalShield members. To summarize, I paid $50/month for LegalShield's service so they can refer someone to rob myself. When reported to LegalShield, there is nothing they can do about it.
Ria, we appreciate your feedback as it allows us to view opportunities for improvement. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. The provider lawyers in our network are dedicated to assisting our members with their legal issues. They will work diligently to provide members with the appropriate legal advice and actionable steps to take while strictly adhering to their membership benefits. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation.
Understanding the full benefits of a LegalShield Membership is important. For specific questions about your membership benefits, you can contact our Member Services Team at (800)-654-7757, via chat at www.legalshield.com or by email at memberservices@legalshieldcorp.com between 7-7 CST Monday-Friday, and a team member would be happy to provide all those details for you.
Reviewed Sept. 22, 2022
I joined Legal Shield because like many hard-working Americans I was enticed by the idea that I could have an attorney to work my case without paying upfront legal fees that can be expensive. The first time I dealt with them, it was an unemployment case during the pandemic and was lucky enough to get a very good lawyer who resolved my case so that I stopped getting the run-around and received my benefits.
I've had some letters written, but had to work hard to get my point across as the attorneys were hard-pressed to 1. believe me though I presented viable information that I did not owe the creditors in question 2. had to repeatedly stay on top of the lawyer to ensure that they actually sent letters as there were times when 3. they would BLAME ME for not sending the required documentation when it's done electronically and THERE IS A DIGITAL FOOTPRINT.
The last situation took the cake! I was working for a large employer here in Georgia and had some issues with blatant discrimination and retaliatory behavior. When I finally received a call from the lawyer, she was silent, barely spoke, never asked for details in the case, and stated "...well...you still work there..." as if to say "what you are complaining about? so what if you're being discriminated against...you should be grateful to have a job and that they haven't fired you.." It was disgusting and unconscionable!
Oh but it gets better, she called the company in question to tell them that I was going to file an EEOC complaint amongst other things! How do I know? Well, they called me into a meeting and told me the same thing that she told me, "Well, at least you still work here!...Why would you file a complaint?" Gee, thanks cut-throat second-rate "lawyer". Most of their attorneys seem to not be very good and have dismissed that they are supposed to represent THEIR CLIENT (NOT THE DEFENDANT) WITH ZEAL! This is just a paycheck.
Malika, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership.
We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions or service complaints to contact Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or you may submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF and a member of our team will reach out to you directly. We look forward to assisting you.
Reviewed Sept. 13, 2022
LegalShield experience depends on the draw--Lawyers are chosen for you. On my case, the correspondence sent for my review was riddled with errors. Twice. The next time LegalShield sent the "final" letter for review, it was NOT MY CASE. They sent me the wrong letter containing detailed information of another's case!! I informed them of their mistake, but received no acknowledgment other than a form email with my final letter attached...still with mistakes. I'm quite certain I will not win this case now.
Paula, thank you for bringing your concern to our attention. That is never an experience we want our members to have. We sincerely apologize. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. We look forward to assisting you.
Reviewed Sept. 11, 2022
LegalShield recommended a real estate lawyer whom I contracted with to represent me in a battle over deed restrictions. Lawyer wanted a 10k retention fee. Trusting Legal Shield’s recommended, I paid the fee. It has been three years and lawyer has done NOTHING. I called and visited the lawyer many times, emailed many times. Each visit, each phone call, each email was the same, “Working on it.” Three years!!!! Lawyer isn’t working on anything. I don’t recommend Legal Shield. Lawyers will take your fees, do nothing and live lavish lifestyles on YOUR money.
Thank you for bringing your concerns to our attention. We are disappointed that information was not communicated well and that you have found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership.
We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed Sept. 8, 2022
Being frustrated with having no A/C for 30+ days and getting the run around between American Home Shield and contractor, thought I would give them a try. When I spoke with an attorney, he recommended that I read my contract for resolution. Also, feel free to call back if you have any questions. WOW, thanks!
Teri, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would love to investigate this matter further but would need more information to do so, please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly. Thank you.
Reviewed Aug. 18, 2022
I don't want to talk about it. Horrible experience. I would not recommend this to anyone. The firm I got assigned to did not assist me in any way. I spent money with them for essentially no reason. I threw my money in the trash.
Jonathan, thank you for the feedback. That is never an experience that we want our members to have. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Reviewed Aug. 7, 2022
I was introduced by a person I knew from real estate who invited me to a Zoom where I heard a testimony of a man that made millions but before was broke and it spoke to me so I signed up. I went on to sign up 6 associates in a month and 3 cancelled due to negative sentiments about the company. I was owed $1600+ with commission and bonuses but they did not pay me because and paused my application because I offended a woman in their application review department that thought I was signing people up and lying to them. I signed up Christians that I knew and I did have a record 21 years ago but signed up three times for LegalShield in the past 10 years and it was never an issue until now when they owe me nearly 2k.
I submitted everything they asked me to and they still denied my application and I was completely righteous in all my dealing with them and did things by the book. The experience was terrible, on the very day I was to get paid they placed me on hold then held me hostage for 3 plus weeks dragging their feet on a closed case from 2001. I would avoid them at all costs as far as a business opportunity goes. They will charge back anything that doesn't stay on the books a full year and not all do. **
Tim, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons an Associate agreement may be canceled per company option by PPLSI. This information can be found in any Associate agreement. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary. We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Associate Services team at (580)-436-7424 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed. Thank you.
Reviewed Aug. 5, 2022
I keep receiving emails from a previous job search account on CareerBuilder from ** entitled "Important Information Regarding Your Resume on CareerBuilder", claiming to represent LegalShield. I have absolutely no matching skills for this type of job (nor any desire to work for them), so I assume they just flood everyone to see what happens. I've asked her to stop, yet the emails keep coming. Going to block them now, but it gives me the feeling that LegalShield and its reps are not on the level. Not a good view of LegalShield or CareerBuilder for allowing this type of garbage to continue.
Sam, thank you for bringing this matter to our attention. Any personal opinions, actions, or thoughts made by any LegalShield employee, law firm, or Independent Associate are not a direct reflection of LegalShield but are not taken lightly. We would like the opportunity to review this matter further. To do so, please submit your feedback via our Associate Concern Form at https://legalshield.typeform.com/to/TQ3Yos a member of our team will reach out to you directly to remedy this issue. If you prefer to speak to a live representative, please contact our team at (800)-654-7757 between 7-7 CST Monday-Friday, or by live chat at www.legalshield.com. Thank you.
Reviewed July 27, 2022
Poor Customer Service. One attorney commented that they have been coddled. The attorneys don’t seem to be educated or experienced in their scope. Several of my issues were not remedied. They can care less about people's issues. Many services promised but not delivered.
Susan, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership.
We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed July 14, 2022
LegalShield is very unprofessional and potentially dangerous to third parties, this company does not screen who signs up for their services, my granddaughter's father doesn’t have visitation rights to see her and it’s court ordered, Legal Shield allowed a third party that is not the parent to try to retain services pretending to be my granddaughter's mother and somehow the lawyers partnered they acquired addresses that the father wasn’t supposed to have and gave it to him and the third party putting other's safety at risk. The lack of accountability of the company is unprofessional, our lawyers tried to call legal shield and their partners attorney and we have not got a response, they give the run around along with a nasty attitude. We had to file a police report against the third party who retained Legal Shield's services claiming to be my granddaughter's mother, this company has a poor reputation, if you are dealing with this company be careful.
Thank you for bringing your concern to our attention. Due to confidentiality, we can only address a PPLSI Member regarding pending legal matters. For the last 50 years, we’ve worked to build long-standing partnerships with high-quality law firms across the U.S. and Canada. We have systems to uphold our required legal and ethical qualifications for each provider firm in our network. How a legal issue is remedied by the courts is the responsibility of the legal system. PPLSI has no authority or control over the ruling or overturning of legal actions of the legal system. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Reviewed June 24, 2022
Prior to the "Great Pandemic" I had built up a company I had started in 2007 and we were making money in construction. By the end of 2021 it was obvious things weren't getting better anytime soon. Between customers failing to pay, investment capital holding up new projects, and supply chain issues driving up the cost of materials, I was in way over my head. After spending an entire year just paying the interest on personal debt I finally joined LegalShield and had a conversation with Randy ** in the Tacoma office.
Randy was patient and listened intently as we went through all the different facets. Initially he advised me against going through with it due to various reasons. Since there was a slim chance things could work out. He pointed out some indicators to watch for as time went on. Six months later events caused the indicators to manifest, and when I contacted him again to explain, he agreed to proceed. They sent some questionnaires and after I filled them out Randy and I spoke several times and at great length. His paralegal, Amy, is a living angel. There were a total of 56 pages in the final Chapter 7 filing. I was amazed at her friendly and supportive help getting through some of the sections, and the huge amount of work sorting everything out into the correct category.
Randy was very informative, taking the time to make sure I understood my exact standing, what to expect, and a very honest view of what the most probable outcome would be for me. The key is honesty. If you are straightforward with them, they will be the same. Don't try to hide anything, they are not there to judge you, they are only interested in helping.
My bankruptcy was filed 12/31/2021 and discharged in May of 2022. Is it painless? No, there are rules, and you just can't cheat. But I can promise that if you are lucky enough to wind up with Randy ** as your attorney the process will be surprisingly low stress, and that 10 ton weight that's been crushing you will suddenly be gone. It will then be up to you to build your new life without feeling like you're drowning in debt every day. I've never left a review like this for anyone before, but then, no one has ever earned my admiration like the Randy and Amy team at Legal Shield, Tacoma.
Brian, we are so thankful to hear about your experience and success utilizing your membership benefits! We couldn't agree more with you; finding solutions to your legal issues does not have to be complicated or expensive. We are proud that our valued members just like yourself can live more and worry less, knowing they have a power of a law firm on their side. Thank you for choosing LegalShield!
Reviewed June 23, 2022
If they can’t understand handling of my personal info, how much more poorly will they handle your legal needs? I decided to cancel service after finding the website advertised any subject outside your plan, you get 25% discount. What I got: the actual contract distinguished personal and business (the website does not). Suddenly my costs doubled just to have a simple, small business form made. They have no interest keeping your data secure in any reasonable manner. Their website design and data management is so substandard to the point a young kid could design it, and in fact some of the worst I’ve seen in my 25 yrs in the industry. They don’t offer any form of double authentication. When I call, they say they removed the credit card info - but it’s only when I say “but I’m logged in and see it” they finally distinguish it’s from their internal system and not my profile (yet the whole time I was very specific I wanted my profile info deleted).
I asked by email, with my cancel request, to delete my login, profile and credit card info. It’s been 6 weeks and I’ve received one email saying “we received your request”. No confirmation yet, of actual cancellation of the plan nor my data purge request. I can still log in, still see my credit card info and profile. It still shows my plan listed.
Pamela, thank you for providing feedback and bringing your concerns to our attention. We apologize for any confusion you experienced during the sign-up process regarding the separate personal and business coverage offered. When selecting a plan at www.legalshield.com, users are given the choice between a personal plan for individuals and families, a plan for small businesses, and a plan for starting a business. Plan summaries shown under each choice contain a list of the benefits available and show if a plan contains specific business-related coverage or not.
Regarding data management and our Privacy policies, keeping customer information private is a priority for PPLSI, its subsidiaries and affiliates. To enable us to provide our membership plans, we need to collect certain personal information. We keep information for as long as is necessary for our business purposes and will dispose of all information in accordance with federal, state, and local law and our company policies, which can be located by visiting https://www.pplsi.com/privacy-policy/. For assistance with removing your online account and confirming the status of your membership, our Member Services team can best assist with this matter over the phone at (800)-654-7757 between 7-7 CST Monday-Friday, please feel free to request speaking to Management. Thank you.
Reviewed June 18, 2022
I submitted a document I needed to sign through the LegalShield app. and requested that a Lawyer review it for any red flags. A Lawyer called me and assured me there was nothing of concern in the document but also made sure I understood everything it said and any possible consequences of my signing it. This was way easier than my reading it and attempting to understand all the legal jargon in the document... and it did not cost any extra beyond the low monthly subscription fee.
Sheryl, we are so glad to hear about the success you've had utilizing your membership benefits. We’re building a future where every person can live without worrying about how they’ll afford legal services or respond to identity theft. We put more power in people’s hands by using technology that can make justice and online security accessible to everyone. Thank you for the wonderful feedback and for choosing LegalShield!
Reviewed June 10, 2022
I am a military veteran. I have paid for Legal Shield membership for over 10 years, the one time that I needed my services for a tax suit the attorneys I was forced to use, Riling, Burkhead and Nitcher in Kansas, refused to send my Missouri case to Dubail Judge in MO, where I used to reside which is where trial would also take place, not Kansas. As a veteran I also called in to have them work another case which was a veteran matter, and for a second time I was given the lowest rate lawyer service I could imagine. When the attorney called me on that matter he stated he couldn't even remember where he read part of the law he was quoting to me as legal advice. This was the managing partner of that firm. How can anyone expect the legal advice they get as sound advice when the attorney can't remember where he read something he's advising you on?
Now further into my case, when I filed a complaint with Legal Shield corporate they sided with the law firm, further to that, when I stated if they would not review the actions they took not following Legal Shield Procedure for referral on out of state cases, I would get my money back that I paid in. I filed a my complaint because the advice that the Kansas Firm gave me, was incorrect and misleading, they wanted the case off their book to just get paid is how it seemed to me. Because I had to learn of the procedure form the opposing counsel and judge, not the attorneys who were supposed to be advising me.
If they would have sent me to the lawyers I had requested and should have been sent to, the advice and counsel I would have received would have been better. But instead, Legal Shield Cancelled my membership stating "Company Decision", no one called me, emailed me, not to mention this was directly after the Lawyer Mike Riling, said he would call me back on Thursday with an update to the law he couldn't remember that he had just read, when in reality they worked with Legal Shield on Wednesday to cancel my membership.
So I had 300 hours of trial defense, gone, no refund, I have two legal matters that I now have to hire other attorneys for all because I put my trust in Legal Shield to be there when I needed it. But when I threatened to use my membership which I was actively trying to save for issues like this, they cancel it because of what? Because I threatened to give you legal matters, especially a Veteran issue?! Yet cancel a member after over a decade of paying for your services and then be told, sucks to be YOU!
That is my experience with Legal Shield and Riling, Burkhead and Nitcher in Kansas, Legal Shield refuses to tell me the reason for cancellation, refuses to refund me, refuses to respond, and refuses to respond to the BBB. That is the company I paid money to for over a decade. I strongly urge anyone to consider any other service or firms before putting your faith in this company that they will be there when you need them.
Brandon, we understand your concern and we would like to provide some clarification on this matter. The LegalShield subscription model is based on a provider law firm network and schedule of benefits within our legal service plan contract. We have a process in place to ensure that members have access to lawyers that are competent and experienced in the area of law needed as well as licensed appropriately. Our system does not allow for "Attorney-of-choice". We also strictly adhere to our contracted schedule of benefits. Services outside of the schedule of benefits are typically available at a reduced hourly rate.
In regard to the status of your membership, though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be located in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company, dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this is option is not taken lightly and only implemented when necessary. We can understand how this may be upsetting. If you feel that this decision was made in error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday and we would be happy to provide further details if needed.
Reviewed May 6, 2022
At the recommendation of the provider, I was switched to a personal package that I was told included trial defense from a business package that also had trial defense. I was sued by a renter and was told I had coverage by the LegalShield provider. Then I was told I didn't have coverage followed by I had coverage then finally I didn't have coverage. Meanwhile the Minneapolis affiliate told me they filed a counterclaim. After he quit I found out he did not. My claim was not tossed. I have since requested legal consults and it's been 2 days with no call back from LegalShield. My account is in good standing. This was a 900.00 claim. Managing LegalShield was more cost than the actual loss. Complaint on file at MN AG and MN bar. I will update this as it unfolds.
Greg, thank you for your feedback and for making us aware of your experience. We want to help you get the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. If you prefer to speak to someone over the phone, please contact Member Services at (800)-654-7757 between 7-7 CST Monday-Friday and a member of our team will be happy to assist you. Thank you again and we look forward to hearing from you.
Reviewed May 1, 2022
I signed up for Legalshield November 23, 2021. I attempted to use the service multiple times. The Attorneys sometimes responded but never followed up. Cancelling the service is HELL! When I tried to cancel my (worst experience of my life). The customer service agent began reading a 15 minute script (it's rude) explaining everything I was "losing". I asked multiple time, "please stop reading the script and cancel my subscription". He refused to stop. This lasted 15 minutes. Then after being on the phone with multiple people, one who just put me through to a recording of their cancellation policy.
Per the recording I had to "send an email, with my membership number and the word 'cancel'". I sent the email April 15th, only to receive an email stating the following: "You’ve Successfully Activated Your Account!" I checked my credit card statement April 29th and they're still charging me. Does anyone know how to read their code and stop them from taking your money?
Mark, thank you for bringing your concerns to our attention. We apologize for your experience and appreciate your feedback. Please note, as stated on our website as well as in our membership contracts, cancellations must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If a refund is requested please provide this in the email as well. All cancelations are processed, and refunds are reviewed by management. If you have further questions or would like to speak to someone directly on this matter, please contact us at (844)-714-8494 between 7-7 CST Monday-Friday and a member of our team will be happy to assist you. Thank you.
Reviewed April 28, 2022
I subscribed for their service ($29.95 per month) and at first it seem great. But as time passed and I needed them again (now I prepaid 6 months in advance) they assigned me to Davis Miles McGuire (DMG) in Tempe, AZ. I needed help with a major tax question. I called DMG and after speaking to an attorney (no cost for this call) from their office I was referred me to another attorney, Elliott **. I made an appt with Elliott ($195.00). After consulting with Elliott, he was going to charge me another $2500 to research my tax needs and to provide CPA. Well, that went nowhere. I never heard from Elliott again. I attempted on three different dates to contact him and left messages to call me. He never did.
I called LegalShield and they said is not their problem. They have no control over the attorneys. They just collect their fee ($29.95 per month) and clients are on their own! I called the State of AZ Bar Association (Mr. **) and they said they could not force Elliott to respond. However, Mr. ** did contact Elliott and Elliott said, "Oh, I can not help him". After months of waiting this is all he has to say? I called DMG and they refused to refund my $195. I called LegalShield and they refused to offer full refund. DMG claims that they are "The Only Law Firm You Will Ever Need". This is a bunch of **. I found out the Elliott IS NOT WITH THEIR LAW FIRM. You should stay away from, LegalShield, DMG, and Elliott **. They take your money at every level and then refuse to help you.
John, thank you for your review and for making us aware of your experience. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life. We believe that no one should be left without affordable, accessible legal services and advice.
We apologize for your experience and we want to help you get the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. If you prefer to speak to someone please contact Member Services at 800-654-7757 between 7-7 CST Monday-Friday and our team will be happy to assist you with this matter as well as provide information on a refund request. We look forward to assisting you.
Reviewed April 27, 2022
On 09/23/2021 I hired legal for a small one time case. I made all necessary arrangements on the phone with their rep Cordero who was also was my single point of contact. He assured me this was a one time. On 09/23/2021 I hired legal for a small one time case. I made all necessary arrangements on the phone with their rep Cordero who was also was my single point of contact. He assured me this was a one time payment.. On 07/04/2022 I discovered that LegalShield had been taking $53.85 from my bank account unauthorized every month since 10/23/2021 thru 03/23/2022.. As soon as I realized what was going on I called Cordero to see what happened, he expressed that was not supposed to have happened and he would take of it by getting my money back into my bank account.
After Calling Cordero the second time he blocked my number, I called him from a different number and he picked right up, I asked him to please unblock my number, he told me NO and gave me his supervisor's number. I called his supervisor Mr. **. Mr. ** expressed that he had spoken to Cordero on this matter and assured me he (**) would take of it.. So far I have not been contacted and now ** will not answer my phone calls or respond to my text. I've hit a brick wall with this organization. They took my money unauthorized and will not give it back. Arthur **.
The PPLSI Independent Associates instructed you incorrectly. Our members should always feel comfortable and are encouraged to contact our home office with questions about their membership benefits or service complaints.
I have confirmed that both of your memberships have been canceled. If you have further questions or would like to speak to someone about this directly, please contact our Member Services Team at (800)-654-7757 or via chat at www.legalshield.com, between 7-7 CST Monday-Friday, and a team member would be happy to provide support.
Thank you for sharing your experience with us; this has been addressed with the appropriate team members so that we may improve in the future.
Reviewed March 29, 2022
You get nothing for the plan price. You want real legal action? Pay a lawyer thousands of dollars. This is just lunch money to them. All they did was write my landlord a letter, and dropped me like a sack of garbage. Save your money. Still having issues with my landlord. I'll just have to move because my "Lawyer" couldn't do anything to a certified slumlord.
Alexander, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We understand this type of situation can be frustrating. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Reviewed March 27, 2022
Legal Shield referred me to a law firm. What they don't tell you is that two of these lawyers were both disbarred in California & Florida. They take your money without representation. Being investigated by two states with the Bar Associations, State and Federal Government. We won't stop until they are investigated, fined and thrown out of Legal Shield!
Robert, thank you for bringing this matter to our attention. For the last 49 years, we’ve worked to build long-standing partnerships with high-quality law firms across the U.S. and Canada. We have systems to uphold our required legal and ethical qualifications for each provider firm in our network.
We also have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Reviewed March 14, 2022
Customer service department needs A LOT of work. I called to cancel my membership, they said I needed to email them, so I did and didn't receive a reply til 5 day later. My law firm that I called multiple times was not helpful AT ALL. All they ever said was we need more information, every time I called about the same situation it was always something different needing more information. I felt as if they did not really care or make a effort to help. Thought it would be worth it but really a huge waste of my time. Disappointed.
Katarina, we are disappointed to hear that your experience with LegalShield was anything less than exceptional. We greatly appreciate your feedback and are constantly looking for ways to improve our service to our members. We regret that you were unable to receive the assistance you needed while you were a member. Our dedicated teams have procedures in place for matters just like this and we would have been more than happy to help you and investigate this matter further. We appreciate your time, thank you.
Reviewed March 5, 2022
I've been with LegalShield from 2006 until 2022. This is the worst legal ever in history. I've been with them for over 15yrs and plus they never told me what's included in my membership until I call in and ask about it. I only used this service 5 times. Three-time to send out letters and two-time for the court which the other person didn't show up which made the case easier. Meaning my lawyer's got paid $500+ for just saying hello and goodbye, twice. Now, here's my big problem. eBay has been abusing every single seller and buyer and getting away with it. eBay stole money from me and gave it to another buyer for a refund which I never sold anything to this person. The money that eBay stole from me was my process money from another sale which they gave to that person on a refund, which I didn't sell anything to. Plus, they have so many illegal hidden fees from, shipping, final fees, buying taxes, selling taxes, etc...
Anyways, I sent in a lot of evidence to LegalShield on my behalf about eBay on what they have been doing to me and thousands of other sellers and buyers. I even told him to google on Trustpilot eBay reviews. He told me, "I believe we got something here." (Duh, of course!) Anyways, after going through mental abuse from eBay for about a whole month and I was still sending in more evidence to my lawyer between that time. He sent in a letter, no response back from eBay. The lawyer calls me and tells me the dumbest news ever. His words, "I've had to bring this attention to my team and they kinda LAUGH at me... so the only thing I can do is refer you to another branch because WE can't take this case!" What? First of all, you don't call your client back (two weeks later) and tell them that your team laughs about a serious situation that's causing mental and physical abuse. When I agree to his referring to another branch...
I ask him would he tell the new lawyer what's was going on and send him all the information that I was sent to him. His words again; "I don't have time to do that, so you're on your own. I have other cases to worry about!!!!" That really pissed me off when he told me that after what I have been going through lately for a whole month. I reported the lawyer and customer service said they were going to get another one to call me back. Guess what? NOBODY HAVEN'T CALL ME BACK YET AND IT HAS BEEN TWO WEEKS SINCE I'VE HAD SPOKEN TO ANY LAWYER! Then I had another problem with WATA GAME's false advertisement. I was supposed to get my games back in 35 speed days. Well, I didn't receive them back so I gave LegalShield and call once again. I've sent evidence to LegalShield and show them other reviews online those other customers were experiencing the same problem.
Wata Games went online and had google shut down their reviews so they can cover up their own tracks from customers that were having a bad experience with them. LegalShield agreed that what Wata games were doing was false advertisements, etc... Legalshield calls some lawyer in Denver to take the case. Here goes the email from the lawyer that Legalshield referred me too. (Your LegalShield Membership entitles you to a 25% discount off my $450 hourly rate for legal services. Would you like to schedule a telephone call to discuss the "$1,500 retainer" required to engage Cantafio Nagel & Song PLLC? Thank you for your consideration.) When I google the law firm that Legalshield referred me to, they had very bad reviews. I took my chance and ignore the bad reviews and called the number that I was given by LegalShield. Well, the bad reviews are right! He wouldn't let me ask one question... All I keep on hearing is, I need money.
I told him I'll call him back and I called LegalShield back instead of him. Legalshield agreed with me and said that they are sorry for referring me to a high-price rude lawyer like that and there isn't anything else that they can do. I said, what???? Now, this was coming from a supervisor that works at LegalShield named Debbie. Meaning, LegalShield can't give me any more recourses and I'm on my own. Wow, really LegalShield?!?! Then a few days later this lawyer from LegalShield had called me back and said she would try to help. Laura D, sent out letters and emails to WATA games warning them of a lawsuit. She stated, return my game's back graded and the money that I paid for the games and $2500 dollar compensation fee.
Well, two weeks later I received one game back and no money and an email from WATA game's making up more excuses why they can't send out the other game. I sent the copy of the email to Laura and she even wasn't happy either with the WATA game's email response back to me. She told me, "Just wait until you receive the other game back and we'll take more action against them." She told me to call her back when I receive the other game and I said ok.
In the letter, Laura even stated to WATA games, "this matter will not simply go away." Now, two weeks later I got a PPLSI letter in the mail from LegalShield saying this, (dear, my name, based on circumstance and information we have, LegalShield will not be able to continue to provide contractual benefits and services under your membership. By means of this letter, we are informing you that we are canceling your membership contract with LegalShield and refunding the unused portion, which was only $11.35 cents.
When I have seen this letter I was confused and hurt because I didn't do anything wrong and plus, Laura D, was helping me. I called the number that was provided in the letter and they said, they don't know why my membership was canceled and to email member services. I did and guess what, no response back. I called three times back to LegalShield just to hear them say "we don't know why your membership was canceled and we can't tell you on our end." I said can you have a supervisor call me back. When the supervisor had called me back from LegalShield she said the reps had lied and could have told me the truth why the possibilities why your membership was canceled and the email that the reps provided to me was pointless. The reason was stated, fraud, no payment or we can't help you with your problem so instead of taking your money every month we'll just cancel your member's membership.
She said the only reason that she can see "why LegalShield" had canceled my membership is because LegalShield itself "can't" help me with my problems and Legalshield isn't for "YOU." I ask why? She said she doesn't have the information. I told her me and Laura D, was getting some progress done about WATA game's so what are you talking about. She said, "I'm sorry but there's nothing else I can tell you." I told her to even ask Laura that works at LegalShield and she wouldn't. I hung up the phone. Now you're telling me after paying LegalShield $17.00 a month from 2006-until 2022 that their service wasn't for me.
Really after all of the years of paying for a membership that I really didn't use at all and when I did I still didn't get the help that I needed?! Legalshield just scammed me for all of those years just to tell me that their services weren't for me! Legalshield needs to be reported in for scamming customers to the BBB FTC, ETC... STAY AWAY FROM LEGALSHIELD, PLEASE DO!
Rome, we appreciate you taking the time to leave your feedback and voice your concerns about this matter. We understand your concerns and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information is can be located in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf.
When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company, dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this is option is not taken lightly and only implemented when necessary.
We can understand how this may be upsetting and we apologize for your experience. For further questions or concerns, please contact our Member Services team by email at MemberServices@legalshieldcorp.com, or by phone at 800-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you for your time.
Reviewed March 2, 2022
Would never give them a bank account number. Never never. I canceled my membership and was assured by the rep that it was cancel now they are charging me again how to stop them from charging me. One star for a little help because they don't let me put no stars.
Abdel, thank you for bringing this to our attention. We are sorry to hear that you are choosing to lose your affordable legal services. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. We suggest contacting our Member Services team at 800-654-7757 between 7-7 CST Monday-Friday to confirm your request has been received, and a member of our team would be happy to help.
Reviewed March 1, 2022
Very poor quality service and IRRESPONSIBLE law firm for us. We were happy to find a reasonable fees and legal service we needed but at last we felt we just wasted our time and money. This is just our feedback for our experience. We had two cases personal case and business case so we monthly subscribed two programs. None of them did work for our simple cases and the law firm we were assigned was joke. Literarily saying that they do not take care of their clients responsibly.
We were basically obligated to communicate with them via emails but every time auto response says it takes three business days no matter how simple inquires you email, they don't respond you thru the phone calls. However they don't even respond you unless you email multiple times. It took us more than two weeks to get ONE demand letter draft and emailed them to notify them of approval of the letter but the attorney left it for couple of days and kept asking us the approval of the letter again. We don't think they check out their clients' emails carefully and responsibly. Probably they don't care of the client uses this program for cheap price to use a legal service, we felt.
We felt we were assigned unluckily with a poor quality service so we called the LegalShield support to find another law firm but amazingly ONLY one law firm each state and roughly explained us to ask the same law firm for a referral to introduce another firm?! It's amazing service ask the subscriber to negotiate with law firm to find another firm by ourselves. The LegalShield support is NOT a support dept but they just a department to handle a complain and push back. As a typical idea about a sales talk, they all explain you only good part of their program but the service and program are not as good as they explain. Find a local attorney's office by the bar association without this program was hundred times better for us.
Koichiro, thank you for your feedback and for bringing your concerns to our attention. We appreciate hearing from our members, although we’re sorry that your experience appears to have been unsatisfactory. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership.
We would like the opportunity to research this further and help get you the support and clarification that you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF and a member of our team will reach out to you directly. We look forward to assisting you, thank you.
Reviewed Feb. 25, 2022
I called a many times asking them that is urgent and that they should call me back. They said "yes, of course". And of course nobody called me back... It so embarrassing. I paid service and didn't receive service, plus I wasted and time and energy relying on them. Second thing is that they employed person or accepted as a customer that they were advising me about, and then they kicked me out as client because of conflict of interest, instead they not to accept that person as a client from the same reason.
Maja, Thank you for bringing your concern to our attention. Our Provider Law Firms strive to provide excellent service to our members, we apologize this was not your experience. We would like the opportunity to review this matter further and get you the assistance you need. To do so, please submit your feedback via our Attorney Service Concern Form: https://legalshield.typeform.com/to/pSnMnF and a dedicated member of our team will reach out to you directly. Thank you for your time.
Reviewed Feb. 15, 2022
Their Write your Will Services is very questionable. Paralegal didn't even ask to see our past will or trust. Just put a simple will together and then didn't get it to use before the deadline. They don't have email or voicemail. Takes 30 minutes just to book an appointment with a paralegal. Never once talked to an attorney. When you try and contact Legal Shield through Facebook messenger, they send you to a instant chat that doesn't work and then a 800 # that has no humans and send you right back to the law firm. I am dropping our membership. Super cheap rates get you super poor service.
Cindy, we appreciate you taking the time to leave your feedback. To provide clarification on our communication processes, our phone lines, as well as our live chat feature, are serviced by live LegalShield representatives and we certainly apologize that you had trouble reaching assistance. For legal assistance, another option LegalShield offers members is the utilization of our mobile app to schedule appointments with your law firm directly.
We are sorry to hear that you are choosing to lose your affordable legal services, and we want to provide some clarification about our cancellation policy. All cancellation requests must be provided in writing. Please note, we can not accept verbal or written cancel requests via social media. To cancel please email your name, membership number, phone number, and request to cancel the membership to us at support@legalshieldcorp.com.
All cancelations are processed, and refunds are reviewed by management. This process can take up to 15-60 days. If after submitting your cancellation requests you still have not received your requested refund within 15-60 days, or if you have further questions and would like to discuss your options further, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday. You may ask to speak to a manager for further assistance. Thank you
Reviewed Feb. 11, 2022
I've had the LegalShield membership since 1998. It helps me make better wiser decisions when it comes to my family and Home-based business. I've saved thousands in consulting, document reviews, and letters made on my behalf. When the ID THEFT Service came on board, we've had several breaches and peace of mind that they would handle it for us. What we love most is that sometimes the law is not on our side, and that's okay; we didn't have to pay $250 an hour to get the same answer.
Paul, we are extremely thankful for your membership! The peace of mind you get from being a LegalShield member is unmatched and we are thrilled to have serviced you for such a period of time! We appreciate you taking the time to leave such a wonderful review, it is greatly appreciated.
Reviewed Feb. 6, 2022
I have a problem with my landlord who apparently has a membership with LegalShield as well. Because of this, when I called LegalShield to ask them for assistance, I was told that they cannot help me because there is a conflict of interest. They referred me to 3 attorneys who did not help me at all. The last one told me that he's running a business, so he can't give me advice for free. In other words, LegalShield is charging me every month, but is not helping me.
Iseno, thank you for bringing this matter to our attention. You are correct, when a member is wanting to use their benefits against another member is it a Conflict of Interest and the Provider Law Firms are unable to assist either party. In cases such as this, a referral is sent within the LegalShield network of law firms and assistance can be provided at a discounted rate. We apologize if this was not your experience and we would appreciate the opportunity to investigate this matter further. Our Member Services team would be happy to assist you but, more information is needed. Please submit a service concern form at https://legalshield.typeform.com/to/pSnMnF and our team will contact you directly. We appreciate your time and look forward to assisting you, thank you.
Reviewed Feb. 3, 2022
All I needed was a simple letter sent to a corporation asking why I didn't receive a perk that I requested. I was not filing a lawsuit or claim any loss. I just needed a simple letter requesting a service answer. A letter from a law firm would have probably gotten a good response from the corporation. That was a simple, basic request. The attorney was disinterested and in a hurry. By the way, I was able to get a letter created and sent from a non-prepaid attorney for $250. That's all I wanted, a simple letter.
Thank you for bringing your concern to our attention. Our Provider Law Firms strive to provide excellent service to our members, we apologize this was not your experience. We would like the opportunity to review this matter further and get you the assistance you need. To do so, please submit your feedback via our Attorney Service Concern Form: https://legalshield.typeform.com/to/pSnMnF and a dedicated member of our team will reach out to you directly. Thank you.
Reviewed Jan. 28, 2022
I canceled my services with Legal Shield in 11/2020. They told me everything was done & finished only to find out the only canceled my business portion but not my membership (kept charging my account). I noticed this a few month later & contacted them again in early 2021. After speaking with a supervisor they assured me everything was canceled. Now in January 2022 I notice a charge to my account from legal shield & I called & not only did they not cancel me, they did not document my account well & they misinformed me. This new supervisor, Tracey (with no last name or supervisor # because as he said, "I am the only supervisor named Tracey in the company." (I wonder how does he know that in a worldwide Co.) Told me my cancelation had to be received in writing. I was never told that.
Legal Shield STOLE $25 from me for a year and still have not responded to my cancellation email I sent this morning. This makes NO sense especially from a legal company. Make sure when you cancel that you send an email. I would not trust the mailing system because I believe they would keep charging you & say they never received it. Totally unethical company in my view right now & I would not refer them to anyone!
George, thank you for bringing this matter to our attention. We can understand how this can be frustrating and we would love to assist you in any way we can. Our cancellation procedures are stated on www.legalshield.com as well as the membership contracts that are provided to each member, which can also be located on our website. Cancellations are required to be submitted in written format, such as mail, email, or fax and must include all membership numbers that are to be canceled. Please submit any cancellation or refund request to our team at Support@legalshieldcorp.com and we would be happy to assist. Please note, refunds are subject to approval by review from management. Thank you.
Reviewed Jan. 27, 2022
Such a bad a experience. I was told 3 different versions of benefits. I paid for more than 12 months. I called back to back to get this going. Then lost my job and called back to reactivate and they at first said, "Yes you just need $24.99," then another person said, "Sorry for the confusion, the new monthly payment is $29 plus" and I’ll have to start from scratch. This sucks especially when you have a case going on. PLEASE DON'T WASTE YOUR MONEY. GO To a lawyer's office directly and make payment arrangements. This is not real. From personal and family experience.
We hate to hear of any negative experiences such as this and would love to assist you in any way we can. Please note, you were told correctly that plans now start at $29.95 per month, which can be found by visiting www.legalshield.com. Additionally, We apologize for any misinformation you may have been previously given and we will work with our teams on this matter. Thank you for bringing this to our attention, we appreciate your time.
Reviewed Jan. 26, 2022
Not a satisfying experience and unfortunately not unexpected, either. It's impossible in short review list all the issues I have encountered trying to use this service. And generally it could work on occasion, which is a main problem - randomly, if certain conditions are met, you may get your issue helped with at low cost. But it's unpredictable and unreliable. For me it was experience with some incompetent or uninterested or arrogant and unfriendly (or all of this together) attorneys, customer services reps who would make clearly incorrect statements or hung up on you, messed up internal Legalshield communications, cumbersome internal regulations of the Legalshield, etc.
Just an example - needed help with legal issues in Florida. Ok, since I live in CA I can not be just referred to Legalshield attorney in Fl - need first to call CA firm I have to be 'bonded' with, then they provide referral to some other firm contracted with Legalshield in Fl. That costed me a week of waiting. Then turned out the Fl firm can't provide a service for unknown reason and the other one who generally could will not because Legalshield does not allow it since it should serve West Fl and my business is in East Fl where their first firm is located. So another week and I get referral to another lawyer in East Fl but turned out (nobody mentioned it till I started to talk to that lawyer) that he is not contracted with Legalshield, so please would I pay $300 for the consultation? Which is generously 25% off his 'standard fee' due to been referred by Legalshield. What's the 'standard fee'? Oh, it's...just a moment... 25% more than $300 :-). Nice.
Customer service rep assured me it's not a reason to get upset - I already got my free consultation, did not I? When?? Oh, when I talked to 'my CA firm - they consulted me to be referred to Fl attorney. That helped. Things like that may sound absurd but that's my experience. Together with things like listening to attorney who is trying to convince me that service I'm paying for is not a 'product' so I should not complain if I'm not happy with it (is basic Economy a part of legal education?), or that I need to agree to financial settlement even though I did not do anything wrong (naïve me seemingly not understanding that he is not there to 'fight' for me but to make sure things are getting resolved with the maximum convenience to him), etc.
So in the end I'm cancelling my membership finding it not useless but actually detrimental, considering all the time and energy lost trying to get meaningful advice. Which is itself more complicated process than buying it. I did not try and did not need things like putting together a will or fighting a traffic ticket - maybe it's much easier to accomplish - but considering how often I would need things like that, and all additional headache seemingly associated with it... Thanks, better spend efforts on keeping away from all things 'legal' and particularly from specimens of this wonderful profession. When need arises in the next 15 years I think I better just pay cash and get service directly.
Vadim, thank you for taking the time to share your experience with us. At LegalShield, we strive to provide our members with exceptional care and service and appreciate the opportunity to improve our processes based on our member’s feedback. We understand your concerns and would like to provide some clarification.
Understanding the full benefits of your LegalShield Membership is important. Your LegalShield Provider Law Firm will provide consultation on an unlimited number of personal legal matters. If your legal issue extends beyond the services covered in your LegalShield Membership, a referral to another provider law firm may be required.
Your legal plan provides you with a preferred member discount of 25% off your lawyer’s & referral lawyer’s standard hourly rate for services that exceed or are not explicitly covered under the benefit of your membership. A retainer fee may be needed to receive legal assistance under this benefit.
When a referral is needed for a legal representation in another state, we require the member’s Provider Law Firm to initiate that process on the member's behalf. Depending on the legal matter at hand, the referral process typically takes 3-5 business days but can occasionally take longer than expected. We understand that timing is important when it comes to legal matters; that is why we require our provider law firms to abide by our membership contract regulations regarding our referral system. This ensures that our members’ concerns are addressed within the expected time. If a member feels that a proper referral was not received, our team is more than happy to provide another referral.
We are disappointed to hear that this information was not communicated well and that you found it challenging to obtain the clear support you needed. We would like the opportunity to investigate this further to help bring a resolution. To do so, we will need a bit more info; please submit a Service Concern at https://legalshield.typeform.com/to/pSnMnF, or if you prefer to speak to someone directly, please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday and a member of our team would be to help. We look forward to assisting you.
Reviewed Jan. 20, 2022
I have been with Legal Shield since 2011 (now it's 2022) when I signed up under an insurance program. The best I've ever gotten was a cease and desist letter from one of their attorney to my neighbor with a bad attitude and Will. Everything else is a complete joke. They can't even beat a traffic ticket. The attorneys take a week to respond, and when they do, they already completely forgot about your case. Customer service doesn't help much either as they contribute to the runaround and when you demand to get in contact with your attorney, their solution is to just give you a new clueless lawyer to restart the madness. I think the idea of pre-paid or discounted membership legal representation is a great idea, however, you get what you pay for.
The attorneys here are useless (especially the ones in Atlanta). Do yourself a favor and create an account, contribute the same money that you would have paid Legal shield, and by the time you need help from an attorney, you can afford quality and seasoned one. Legal Shield attorneys are like shrubs posing as a tree, they are both plants, but they are built differently from other attorneys. I'm a very Unhappy Customer- I got fed up and canceled my membership today as I have given up all hopes and confidence in Legal Shield and their attorneys.
Thank you for taking the time to leave your feedback, it is greatly appreciated. We are saddened to hear about your cancellation and can understand how frustrating it can be to not get the legal help you are expecting. Unfortunately not every case has a positive outcome and that can be disappointing. We would love to provide you with assistance in the future, should you need it. If you ever have any additional concerns or questions please don't hesitate to contact our dedicated team by email at MemberServices@pplsi.com or phone at 800-654-7757 between 7-7 CST Monday-Friday. Thank you!
Reviewed Jan. 14, 2022
After almost 20 years of paying into this service then needing to use the service... In my opinion I was referred to the worst attorneys. Not b/c any cases were lost or b/c I didn't hear what I wanted to hear, but... One never showed up. One didn't do the work asked, and I did ALL the work myself and I got the expected results. There's sooo much more so look out for a full and detailed video on your favorite social media network.
Troy, we hate to hear of your negative experience and would appreciate the opportunity to investigate this matter deeper to find out what happened. LegalShield aims to provide our members with the best care and we appreciate you taking the time to leave feedback. In order to look into this further, we need some more information. Please submit a concern to our dedicated team at https://legalshield.typeform.com/to/pSnMnF or by phone at 800-654-7757 between 7-7 CST Monday-Friday. We can certainly understand how upsetting this would be and we want to help in any way we can. Thank you for your time.
Reviewed Jan. 7, 2022
I was referred by Legal Shield to a law firm, Parker Stanberry in Los Angeles. It was about a matter involving a trust. I found that each attorney that they connected me with was absolutely a knowledgeable about the trust issue. One even went so far as to tell me I did not inherit anything when the will and the trust clearly state that I was the beneficiary. And then when I challenged the law firm and the kind of people that they hire I was banned from it. Plus I was overcharged on membership fee for one month.
Reviewed Dec. 28, 2021
I obtained LegalShield through a former employer. I thought it was a great idea to have a legal plan, just like health insurance. When that job ended, I was contacted and asked if I wanted to keep my coverage. I said yes. Now I am in a situation where I need a document reviewed. Very simple. Attorney's office was rude. Any time I asked a question, they would interrupt. Apparently, they do all the talking and you just shut up and listen. They claimed that had not received my documents.
Today I got an e-mail stating they still had not received my documents and were closing my case. I have contacted the attorney's office and Legal Shield. I called and spoke with a rep. It all seemed sketchy, so I looked at BBB and ConsumerAffairs reviews. Both the law firm, and Legal Shield have an overall 2 star rating. I'm not sure I have faith in any legal advice that will be provided at this point. I would like to cancel this plan, but it looks like that is going to be a nightmare.
Johnny, thank you for taking the time to leave your feedback and share your experience. LegalShield aims to provide only the best service to our members and we appreciate when we are made aware of a concern within our services. We highly recommend submitting a Service concern so that our dedicated team can look deeper into this matter and help provide any understanding needed. Please visit https://legalshield.typeform.com/to/pSnMnF to submit a service concern. Our team will then be in contact with you, as well as the law firm, to get more detailed information and come to an understanding while providing you with the help you need. We look forward to hearing from you and providing you with assistance. Thank you.
Reviewed Dec. 23, 2021
If any of your legal matters are time sensitive or important to you I would recommend finding a provider other than LegalShield. Monday December 13th I submitted a contract review request to Fiffik Law Group, the Pittsburgh based LegalShield provider, and was contacted the following day on the 14th to discuss what was to be done with the contract. I was told by Fiffik, and Legal Shield claims, that the turnaround time on my only 4 page, very simply worded contact would be within 3 business days. Come Monday December 20th and no one has gotten back to me from the law firm so I called to leave messages and emailed until 12/21 Tuesday afternoon when I finally speak with Megan at Fiffik Law Group.
I was informed that the person who would be handling my contract did not even have it on her desk until Monday 12/21/21. Almost a week after submitting it and they had now determined that because the contract was governed by laws other than PA that they could not even review it and it would have to be sent out to another provider firm in said state! The irony is that this information in regards to the location of the parties was provided and available to them from day one! At this point I called Legalshield, explained what's going on, and they filed a Customer Resolution Complaint (or similar verbiage), with the law firm to determine what happened and why my contract was not sent to the appropriate provider firm from the start as it should have been.
LegalSheild tells me that they will act as the mediator by contacting the law firm and then getting back to me typically within 8 hours to work on a resolution. That was Tuesday December 20th at noon. It is now Thursday December 24th so I make one last call to LegalShield to inquire about the status of the complaint and no one at LegalShield can give me any information at all? Not who did the intake, who is working on it, what the provider firm said in response, nothing. Their suggestion was to file another resolution dispute? My suggestion is that if you have LegalShield find a better alternative before this happens to you and if you don't have them steer clear unless you have time to deal with something like this!
Gary, thank you for bringing this matter to our attention. We appreciate it when our members let us know of their concerns. We can understand how this would be frustrating and we apologize for your experience, as this is unusual. The provider lawyers in our network are dedicated to assisting our members with their legal issues. They strictly adhere to our contract of benefits. A Provider law firm must send a referral to another law firm within the LegalShield network when the legal matter takes place in another state. We are glad to hear that a Service concern was filed and would like to provide more information on this matter, once more verifying membership information is given. Please send your contact information, so we can locate your account, as well as your concerns to MemberServices@pplsi.com and we will have someone on our team look into this deeper. We appreciate your time, thank you.
Reviewed Nov. 29, 2021
First of all you should know Legal Shield does not cover felony defense. They only offer a 25% discount. They do not handle disability claims or renewals. They will not fill out documents or do pretty much anything. They give a consultation, 1 call and 1 letter for each time you have a legal problem. Pretty much anything you need done except basic things like changing your name or filing the paperwork for a uncontested divorce. But if your debating ownership of property or children they won't cover a divorce.
And most of the benefits you might use once in your life that are covered are things you would know way before it's a issue and Legal Shield requires you to be a member for a period of time before those benefits are available to use. Best advice is put your money into a bank so if you need a lawyer you can cover it with cash. Because all this service can do is offer a false sense of protection. When it counts they will not be there to fix you problems. They will say here is a 25% coupon and we will refer you to another lawyer. Most things in life you need emergency legal services for are felonies that will not be covered. Unless it's worth paying the premium for 5 minutes of legal advice when you have a issue then you will be disappointed. Don't expect a professional legal services that fix your problems if you get Legal Shield. Because that was definitely not my experience with being a member for almost 1 year.
LegalShield aims to provide the best customer service possible, and for the provider law firms to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. Members have access to the contract to review before purchasing.
Reviewed Nov. 12, 2021
I just want to quickly let everyone know that this company is terrible from signing up to dealing with them and canceling! Nothing was ever done to a court ordeal I needed help with. Absolutely a joke and waste of time and money. Lastly cancelling their service, you have to submit an email and hope that they get your email to process your cancellation! What type of method is that?? Are we still in the 90s!? Talk about being professional. Terrible customer service whom know nothing. Stay far away!!
The LegalShield membership provides very specific benefits per the membership contract. Depending upon the phase of your legal situation, the benefits may have been limited to the pre-existing benefit which allows for a discounted rate. There are also notice requirement timelines for court appearances noted in the contract. And, unlike other subscription services like Spotify and Netflix, LegalShield requires cancellation requests to be submitted in writing. We must ensure that the person requesting cancellation is authorized to do so. We do this to protect members as upcoming legal situations can cause individuals in the same household (and on the same membership) to take actions that may not be in the best interest of everyone involved.
Reviewed Oct. 30, 2021
We paid for this service for months. Times called for emergency use of needing an attorney to fight for us. We sent all documentation asked of us. Called immediately back the only two times we missed a call from attorneys just to have an email and letter sent to us stating they could never reach us and we did not get them documentation needed and this and that.
You must put in a call to the attorneys and then you wait and HOPE they call you back. It is not convenient by any means. We never got told anything to file or what we needed to file. No help answering our court documents and no lead as to what we could even possibly do. We 110% got the run around. We would not recommend LegalShield from our experience at this point and it’s very unfortunate because I could definitely see the potential of it all.
To increase usability and convenience, the LegalShield app and web portal offer members the opportunity to see their request for service as it goes through each step of the process, schedule callbacks and much more.
Reviewed Oct. 28, 2021
I joined Legal Shield with high hopes of finding an affordable way to contact an attorney for a small business. Right from the very beginning, the user experience issues I had with the website and the customer service of trying to get help with the website was frustrating. I spoke to 4 different service agents about trying to do the main function of the service which is to contact a lawyer. I needed an attorney to look over a contract that had a deadline, and it took a day and a half of talking to different service agents to get any help. I decided to cancel the service, because I couldn't use it.
When I went to cancel, the woman I spoke to on the phone was extremely helpful and I decided to give it another chance. She was able to look up the contact information of my assigned attorney. Once I contacted the attorney, they looked at my contract and interacting with the attorney was just fine. I ended up not needing attorney services for the coming year of the business, and asked to cancel the service.
They really make you jump through hoops to cancel a membership. You have to call, then write them a letter. It seems like they intentionally make it difficult to cancel, which is in my opinion, bad customer service. Good companies offer gracious and easy methods to cancel if a customer truly wants to cancel, so the excuse that they give which is "We must ensure that the person requesting cancellation is authorized to do so." is truly just an excuse, because I spoke to 2 people who verified my identity and I still needed to go through a third channel to cancel.
Overall, I would not recommend it to small business owners. The website is not as user friendly as it could be, there are too many touch points of customer service without a unified method of helping people, and an unnecessarily lengthy method of canceling a membership. I wasted more time during my day, trying to work with their methods, and they came up short. Also, they are an MLM, so if you have any ethical issues with supporting MLM's, then it's important to know that that is how the company is structured.
Our members have the ability to contact their provider law firm via a toll-free phone number during typical business hours or can submit a request for service through the LegalShield app. This information should have been provided to you when you contacted our offices. We apologize for the inconvenience you experienced.
Reviewed Oct. 26, 2021
The people at LegalShield were very nice and professional but the attorneys they send you to are very unprofessional. Every time I asked them to help me with a situation they gave me some excuse why they couldn't help or even lied about not handling certain situations when they did the whole time. Not what I expected to get paying for the highest package they had. Don't use them.
This is a really important point about LegalShield. LegalShield manages our member's subscriptions to our legal and IDShield plans. Our network of provider law firms administers the legal plan benefits to legal plan members. While we do not play a role in the administering of legal services, we do hold our provider law firms accountable to service level agreements (SLA’s) that are mutually agreed upon by LegalShield and the provider law firms. We provide our members with resources to let us know if their provider law firm is not meeting those SLAs and will work to remediate any issues related to those SLA’s. Thank you for this important feedback.
Reviewed Oct. 4, 2021
You never know which lawyer or customer service person will provide great service, mediocre service, or downright disrespectful service. Some of their lawyers are extremely condescending and patronizing and the same goes for their agents who answer the phone. If the customer had the answers they would not need to consult with subscription services like LegalShield but that being stated does not mean that the customer should be disrespected or treated as just another number. I had an issue with a vendor who was withholding a deposit for an event that could not be held due to COVID-19 restrictions on indoor events in Maryland. The lawyer sent a brief letter that had a glaring misspelled word. The fact that the lawyer didn't take the time to proofread their correspondence was silly.
Fast-forward I had an issue with a tenant and the lawyer assigned was so patronizing and rude, literally cut me off mid-sentence, and seemed pissed off that she had to call me after 5 pm on a Friday. She refused to hear anything I stated and seemed more intent on displaying her "superior intelligence" than trying to provide a viable solution to the issue. Months prior I was seeking advice on how to deal with a car manufacturer that had a defect in their vehicle and I was injured. Instead of calling me back as promised, they had an outside firm call me but failed to inform me of what was happening.
Some attorneys have been very kind, informative and not only listened but came up with solutions that made sense. If you need legal correspondence, some advice on legal matters, or minor contract issues, they are probably a decent resource but don't dare question the advice they provide, even if you are looking for clarity that might cause a ruckus.
LegalShield manages our member's subscriptions to our legal and IDShield plans. Our network of provider law firms administers the legal plan benefits to legal plan members and is responsible for assigning lawyers to the various requests for services submitted by members. While we do not play a role in the administering of legal services, we do hold our provider law firms accountable to service level agreements (SLA’s) that are mutually agreed upon by LegalShield and the provider law firms. We provide our members with resources to let us know if their provider law firm is not meeting those SLAs and will work to remediate any issues related to those SLA’s. Thank you for this important feedback.
Reviewed Sept. 30, 2021
I had purchased a LegalShield ID Shield plan a while back and just had it for insurance and peace of mind purposes. I would receive an update every now and then letting me know if there had been any identity theft triggers and it was nice to know I was protected. I decided to purchase a LegalShield business plan online based on the services they offer and the reasonable price of $99.00 per month.
Days had gone by as I attempted to log in to access my plan multiple times and could not. I am a website developer so I was pretty sure it was not a user error but I wanted to be sure to get this fixed. When I had some time about a week after purchasing the plan I called the customer service phone number. I was on the phone for 45 minutes and they could not provide me with access to this plan nor were they willing to open a ticket to correct the issue. They stated they would open a ticket but were unwilling to provide a reference number for the ticket and placed me on hold multiple times.
I had decided after 40 minutes on the phone call I wanted to cancel the business and IDShield membership plans out of frustration due to the lack of knowledge and/or willingness of the customer service representatives to help. They transferred me from one customer service representative to another in order to cancel the two plans.
When the second rep told me they would transfer me again, I sternly asked for the email to cancel the membership in writing which I was finally given. Overall I would be very skeptical with the ability of the LegalShield customer service team to assist if you have an issue with your account. This unfortunately is not a review of the actual LegalShield plan, but of the unscrupulous tactics of the two customer service representatives I spoke to. I had followed the instructions and emailed support@legalshieldcorp.com as advised and did not receive a confirmation that it was received. This was also sent to the CEO of LegalShield Jeff Bell. My email software shows it was opened 15 times but here we are nearly two days later and no response.
At this point in time after the runaround, poorly trained customer service staff, poor overall communication when attempting to cancel the membership I do not plan on doing business with this company. I hope this review helps change the culture to be more customer service-centric. I plan to dispute the charge with my bank if I do not receive any type of communication with this company. This of course is just my experience and hopefully, yours will be better.
Unlike other subscription services like Spotify and Netflix, LegalShield requires cancellation requests to be submitted in writing. We must ensure that the person requesting cancellation is authorized to do so. We do this to protect members as upcoming legal situations can cause individuals in the same household (and on the same membership) to take actions that may not be in the best interest of everyone involved.
Reviewed Sept. 29, 2021
I'm an Etsy seller who received automated trademark infringements. I sell replacement products and products that work with other branded products. This is generally protected through nominative fair use. The first attorney I spoke to said it's not part of my plan to have him look at my online shop. He refused to even look at my advertisement/product. He hung up on me when I asked to clarify what he wanted me to do. The second lawyer I spoke to, looked at my shop and said 'absolutely infringement' and to stop selling because 'I make money off it'. This lawyer has no idea what normative fair use is. I ended up getting a local intellectual property attorney in my area. She ended up having the company remove all their infringement notices and white listing my online store.
The card I used for LegalShield payments was canceled due to fraud. Somehow LegalShield started charging the new card that was sent to me. I looked up how to cancel membership and called the number provided. After waiting on hold, lady said 'no problem.' To cancel, 'let me put you on hold so I get all the information for you.' Pretty much you call a number, wait on hold, then have a robot tell you to email them with your member id and write 'cancel'. The people I spoke to who were NOT attorneys were nice and reasonable. Their attorneys treat you as if you're not worth their time.
LegalShield aims to provide the best customer service possible, and for our attorneys to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. While we do not play a role in the administering of legal services, we do hold our provider law firms accountable to service level agreements (SLA’s) that are mutually agreed upon by LegalShield and the provider law firms. We provide our members with resources to let us know if their provider law firm is not meeting those SLAs and will work to remediate any issues related to those SLA’s. Thank you for this important feedback.
Reviewed Sept. 21, 2021
I was in a situation where my family attorney couldn’t help me fast enough. A friend referred me to LS, and they saved me from being taken advantage of by an insurance company. My family and my company have saved THOUSANDS of dollars by calling Legalshield to help us know what we should or shouldn’t do, etc. Where my phone goes, my law firm goes. This service can’t be beat. I don’t always get the answer I want to hear, but I’m thankful it didn’t cost me an arm and a leg to find out. Thank you legalshield!
You are welcome! Thank you for sharing your valuable experience with us. We are so pleased to hear you are using your membership and benefits for your legal needs.
Reviewed Sept. 14, 2021
I used Legalshield for about 4 months and was disappointed to say the least. Their responsiveness was very slow and often you get bounced around to different legal providers and the follow up is poor. When I tried to cancel my services, they gave me the run around as well which was not shocking. You can't cancel online, so I've spent several days trying to get ahold of someone on the phone to cancel. I am so frustrated that I'm to the point of just reporting it as fraud to my credit company. Don't waste your money!
The legal system requires every law firm to perform a conflict check. Ethically a law firm cannot represent a client if they have previously represented the adverse party. Unlike other subscription services like Spotify and Netflix, LegalShield requires cancellation requests to be submitted in writing. We must ensure that the person requesting cancellation is authorized to do so. We do this to protect members as upcoming legal situations can cause individuals in the same household (and on the same membership) to take actions that may not be in the best interest of everyone involved.
Reviewed Sept. 4, 2021
I joined Legal Shield last year and only decided to use the service In August. My issue involved appealing a denial of public record request in Idaho. I was out in contact with my provider law firm Kival & Howard out of Portland. The experience was unpleasant to say the least when speaking to the legal shield intake. Specialist at the law firm I was insulted the person lacked professionalism and had a very poor attitude he only listens to a quarter of my statement and when I asked him to read back what he took down he let slip the derogatory remark he wrote down about me
Also when someone says continuous A hum before you even say two words it signals A genuine indifference. I filed a complaint against this person but was never satisfied and never got word of the resolution in-fact I am certain he is still there handling calls. Complaints on the web show this person never is properly disciplined because he is always there to make someone else feel small later on. Beside this insult the provider law said they Would need a cash deposit of 3-5 grand to file some paperwork for my records inquest denial. It only cost 100 bucks to file this document with the court clerk…I asked about the legal shield membership discount and was told that the 3-5 grand was with 25% membership discount. I also had the 35.00 a month membership. Fast forward I decide to cancel the service cause it don’t provide any real benefits to me and my experience was lack luster.
I am told I have to send a letter to the main office or send email requesting cancellation Or fax my cancellation notice with information proving who I am…K seems simple enough to send email so I sent an email telling I want to cancel and email comes back undeliverable due to domain does not exist thinking I could have made mistake I contacted members services. For the second time to confirm the correct spelling of the support@legalsheildcorp.com address I sent another email to cancel and it came back again undeliverable.
It’s at that time it became simple to see that there is no legitimate email cancellation option. And the company is very good at making in so arduous to cancel the service. You may have to actually sue them to do so….Anyhow be smart, study law and go to the court clerk yourself, save money and avoid a service that is better at taking money more reliably That it can provide a beneficial service to anyone. Thanks and don’t get worked over
This is a really important point about LegalShield. LegalShield manages our member's subscriptions to our legal and IDShield plans. Our network of provider law firms administers the legal plan benefits to legal plan members. While we do not play a role in the administering of legal services, we do hold our provider law firms accountable to service level agreements (SLA’s) that are mutually agreed upon by LegalShield and the provider law firms. We provide our members with resources to let us know if their provider law firm is not meeting those SLAs and will work to remediate any issues related to those SLA’s. Thank you for this important feedback.
Reviewed Sept. 3, 2021
It's so funny that this service can call themselves LegalShield and be doing nothing but stealing folks money. They promise a few different service items and after months and months of paying for the service they refuse to provide the service and they just refer you to pay a lawyer several hundred dollars per hour after the discount to actually think about helping you with your issue. And when you sign up they tell you they will issue a refund if you're not satisfied but they will only give you pennies if anything at all for the remaining days of the month.
It is absolutely disgusting that these people are lurking to kick you when you're down. After all you already have a legal matter you desperately need help on and they take that desperation as an opportunity to steal money from you. It's sick. They will only let you talk to a person on the phone once a month. As it turns out the person they let you speak to for legal advice is not even a lawyer. They are supposed to provide a demand letter. They won't do that. They are supposed to review documents. They won't do it. Just look for a lawyer you can afford if you really need one because this service is a complete joke.
The legal system requires every law firm to perform a conflict check. Ethically a law firm cannot represent a client if they have previously represented the adverse party. Therefore a referral is made for the member. Our service provides a covered contract of benefits and a discount for other matters. Thank you.
Reviewed Sept. 1, 2021
I have been a member of Legal Shield since 2005 (over 15 years). I was an executive director for the company that used Parker Stanbury as their primary law firm. I ran one of 2 business briefings in all of San Diego promoting Legal Shield. I say all that to say I've been here longer than most of the attorneys on staff. I have had very good experiences with Parker Stanbury (provider firm in California) but as soon as Harland Stoncipher passed away (2014) and Legal shield was sold (2018), the customer service has been absolutely horrible. It's not worth the money or the headache. I urge everyone to cancel their membership until Parker Stanbury is fired. I've complained over and over about them and Legal Shield does nothing but apologizes. Legal Shield has become as bad as Parker Stanbury. They quite literally don't care and no remedies ever happen.
I finally just canceled my membership. I have had issue after issue with Parker Stanbury. They are the most arrogant and uppity law firm I've ever dealt with. Absolutely rude and condescending! I've had attorneys hang up on me. I've had to argue with emotional and irrational attorneys trying to give me their subjective opinion when what I was asking for is what the law actually says. I've had many lazy attorneys I could tell were completely guessing. It goes on and on with how many bad experiences I've had with Parker Stanbury. This is the last law firm I'd trust with anything important. Their work ethic and integrity are questionable at best. They don't care about their clients and treat us like we are bothering them (as you can tell by many of the reviews they receive).
This is a really important point about LegalShield. LegalShield manages our member's subscriptions to our legal and IDShield plans. Our network of provider law firms administers the legal plan benefits to legal plan members. While we do not play a role in the administering of legal services, we do hold our provider law firms accountable to service level agreements (SLA’s) that are mutually agreed upon by LegalShield and the provider law firms. We provide our members with resources to let us know if their provider law firm is not meeting those SLAs and will work to remediate any issues related to those SLA’s. Thank you for this important feedback.
Reviewed Aug. 31, 2021
I have been a LegalShield client for over 5 years. In the past I have not had any issues with attorneys calling me back within 24 hours. I had to have them make a change in my will that I had them do. Who is a minor change of the name of a beneficiary on one page of 1 document. Literally less than five minutes' worth of work. I have had to call them three times over the past week after not receiving any response whatsoever from them. This is totally unacceptable in a digital age. I am going to cancel my service with them and go with one of their competitors. I recommend that you DO NOT WASTE YOUR MONEY, AND look at alternatives to LegalShield.
This is a really important point about LegalShield. LegalShield manages our member's subscriptions to our legal and IDShield plans. Our network of provider law firms administers the legal plan benefits to legal plan members. While we do not play a role in the administering of legal services, we do hold our provider law firms accountable to service level agreements (SLA’s) that are mutually agreed upon by LegalShield and the provider law firms. We provide our members with resources to let us know if their provider law firm is not meeting those SLAs and will work to remediate any issues related to those SLA’s. Thank you for this important feedback.
Reviewed Aug. 25, 2021
Big scam. They employ 5th rate lawyers that can’t pull their pull their weight and are useless. They can’t write a simple letter and do nothing but refer you to a private lawyer after giving you useless advice. After I complained they promised to refund 6 months of their useless service and I only got 3. Liars. AVOID THIS OUTFIT AT ALL COSTS AND SEEK A LEGIT AND HONEST COMPANY INSTEAD OF GETTING RIPPED OFF BY THESE USELESS LIARS.
The legal system requires every law firm to perform a conflict check. Ethically a law firm cannot represent a client if they have previously represented the adverse party. Therefore a referral is made. This is a really important point about LegalShield. LegalShield manages our member's subscriptions to our legal and IDShield plans. Our network of provider law firms administers the legal plan benefits to legal plan members. While we do not play a role in the administering of legal services, we do hold our provider law firms accountable to service level agreements (SLA’s) that are mutually agreed upon by LegalShield and the provider law firms. We provide our members with resources to let us know if their provider law firm is not meeting those SLA’s and will work to remediate any issues related to those SLA’s.We hate to hear you were not satisfied with your membership. Thanks!
Reviewed July 19, 2021
They often don't have answers to your questions, so they refer you to outside lawyers, that do not give free legal advice, despite telling your plan will still be honored. Many of the lawyers are lazy, and will do anything to avoid answering your questions, or doing the hour of research. (Keep in mind, an hour of research by a lawyer, is worth a lot more than an hour of research by a layman, because they're already supposed to have some idea of what they're doing.)
I've also had lawyers give me conflicting advice. For example, I was kicked out of a restaurant for having a service dog. I recorded the incident. Police threatened to arrest me, despite the fact that I was recording in a public place. I called for advice on the recording, separately from calling for advice on the service dog. The lawyer for the recording said it was perfectly legal (though he was unable to state the statue or case law to back it up). The lawyer for the service dog incident told me my recording was illegal. I had to explain one their other lawyers had already told me my recording was legit. Note, I now have the statute and case law proving it's legal to record someone in a public place, though, no thanks to LegalShield. You'd be surprised how many of their attorneys have given me outright false advice just because they're incompetent or lazy.
In another instance, they asked me how many pages one of my documents was, before I sent it. After hearing it was 18 pages, they refused to review it, because that placed it three pages over the 15 page limit. I was annoyed, but I didn't argue the matter, because the lawyer was technically right. Where he crossed the line was in asking me to give him a five star review, after just telling me he wasn't going to do anything for me. Good customer service isn't nitpicking at the trivial. It would have taken him, maybe, a full extra minute to review the extra three pages.
I also had court matter I paid for using the 25% discount. At the time I paid, I was told my fee covered the case itself. Before my first court date, the original lawyer had left the firm, so they simply swapped in a new one to argue the previous one's motions. The whole point of paying for a lawyer is that you have someone dedicated to your case. Further, the new lawyer told me the $1,150 I paid only covered the one motion, despite me being told that was total for the case. That's a lot of money from someone subsisting off a disability check. So not only have these people never helped me, they used me.
Hello Logan, thank you for providing us with feedback. We appreciate hearing from our members, although we’re sorry that your experience appears to have been unsatisfactory. LegalShield aims to provide the best customer service possible, and for our attorneys to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you will take just a moment to submit your feedback to LegalShield Customer Care by submitting a service concern form at https://legalshield.typeform.com/to/pSnMnF. Thank you again for bringing your concerns to our attention.
Reviewed July 1, 2021
I joined this company to get simple legal advice for a monthly fee. When I contacted them, they would assign a junior associate or similar to me and the information provided is no better than Google. After repeated failures on their part, I decided to cancel and have been charged 6 times in 2 months after they confirmed my cancellation. Every time I call and spend 2 hours of my valuable time, I keep getting the run around and they ask for this and that which I already provided in writing which they confirmed receipt claiming it would be processed in 24-48 hours. Their customer service is simply a Ponzi scheme sales team that tries to keep you hooked and use tactics like delays and other new requirements. Beware of joining such an organization especially looking for legal advice which is basic and rudimentary you could get for free from any student.
Hello Steve, Thank you for providing us with feedback. We appreciate hearing from our members, although we’re sorry that your experience appears to have been unsatisfactory. LegalShield aims to provide the best customer service possible, and for our attorneys to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. Please send your cancellation request along with a possible refund request to MemberServices@legalshieldcorp.com, our team is happy to assist you properly. Thank you.
Reviewed June 25, 2021
In addition to not being able to assist me with the completion (or even giving legal advice on how to fill out) Application for Form N600....OR being able to give me sufficient advice about an upcoming DV trial that I am a victim in...AND understanding that I cancelled their service 1 month after signing up (May), because they ADMITTED THEY COULDN'T HELP ME - they have charged me for TWO MONTHS in advance for June 2021.... GIVE ME MY MONEY BACK! YOUR SERVICE IS WORTHLESS TO ME! I hired you for 2 things, you admitted you couldn't help, I CANCELLED... WHY ARE YOU STILL CHARGING ME!!!?
We apologize for your experience and would love to assist you properly with the cancellation of your account. Please make sure to send your request to MemberServices@legalshieldcorp.com, along with a request for a refund for review. We appreciate you and your time and look forward to assisting you. Thank you!
Reviewed June 24, 2021
I signed up and paid for my membership and I get an email telling that they elected not to give me membership and that it's the company's option. They stated they are going to refund my money. Don't waste your time with them. They have never been the same when they used to be prepaid legal. LegalShield s*cks. If I could give them zero stars I would. They are picking and choosing who they think deserves to have affordable representation. They are very discriminatory and they should go out of business.
We sincerely apologize for your experience as this is not something we have been made aware of. LegalShield aims to offer legal services to all individuals and businesses alike. We do not discriminate against any race, gender, or orientation. We encourage you to contact our Customer Care team at 800-654-7757 between 7-7 CST Monday-Friday to discuss our plans and how to sign up, should you still be interested. We appreciate you and your time, thank you.
Reviewed June 12, 2021
This company is awful. In fact blacklisted me from when I originally signed up my application. Never processed. Their app on my phone not identifying my number. They're getting my money back. Can't sign up now.
We sincerely apologize for your experience as this is not something we have been made aware of. LegalShield aims to offer legal services to all individuals and businesses alike. We do not discriminate against any race, gender, or orientation. We encourage you to contact our Customer Care team at 800-654-7757 between 7-7 CST Monday-Friday to discuss our plans and how to sign up, should you still be interested. We appreciate you and your time, thank you.
Reviewed May 10, 2021
$40.00/month for legal services sounds great, right? Absolutely!... if it's true. I used this service for 12 months. The quality of work by the attorneys was absolutely awful. Your membership is supposed to include one hour of research time on top of free consultations. It's supposed to also include the review of documents less than 15 pages for free.
Here's what you actually get: 1) 90% of the consultation time is spent listening to a legal licensee constantly plug why you need an attorney and why you need to pay thousands of dollars for more "discounted services", which are not discounted at all compared with fair market value. 2) When you ask legal questions, you're constantly told that the questions are not specific enough and, therefore, will require an hourly rate for "researching". 3) The review service is terrible. A few chicken-scratch notes with absolutely no suggestions on how to better a contract.
If you're looking for legal advice for your business, I recommend this. 1) Follow the 10 commandments and BE GOOD TO PEOPLE. This solves 99% of your potential legal issues. 2) Read the state and local laws governing your business. 3) Set up the business with asset protections. If you get into legal trouble with the business and cannot settle for a reasonable amount, bankrupt the business and start over. Keep in mind this fact, even a bad attorney charges an average of about $300.00 per hour. Small claims court caps are usually $10,000.00 or less. THAT CAP IS LESS THAN 40 BILLABLE HOURS, a mere one week of work.
Hello James, Thank you for providing us with feedback. We appreciate hearing from our members, although we’re sorry that your experience appears to have been unsatisfactory. LegalShield aims to provide the best customer service possible, and for our attorneys to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you will take just a moment to submit your feedback to LegalShield Customer Care by submitting a service concern form at https://legalshield.typeform.com/to/pSnMnF. Thank you again for bringing your concerns to our attention.
Reviewed March 22, 2021
Need information on restraining order and obtaining legal conservatorship for spouse with dementia. Called first thing in morning and sat around phone all day. Called back two more times to see when they would call. Lots of promises but, no call. So now I have to go to court unprepared.
Hello Jana, Thank you for providing us with feedback. We appreciate hearing from our members, though we’re sorry that your experience appears to have been unsatisfactory. LegalShield aims to provide the best customer service possible, and for our attorneys to provide members with the most successful outcome for their legal matters while upholding & adhering to CDC guidelines & local laws around the usage of face masks. We strongly encourage you to submit a concern to LegalShield Customer Care at https://legalshield.typeform.com/to/pSnMnF. Thank you again for bringing your concerns to our attention.
Reviewed March 5, 2021
Such a waste. I signed up through my employer and have never even been able to access my account or look at exactly what the benefit is. Tried customer service several times, still no access to my account.
Hello Misty, we apologize for your experience and would love to assist you properly. Please contact our team by phone at 800-654-7757 between 7-7 CST Monday-Friday or by live chat at https://home-c4.incontact.com/inContact/ChatClient/ChatClientPatron.aspx?poc=785ac45b-4579-4198-9376-359d21b87f27&bu=4595114. If you prefer you are more than welcome to request to speak to someone in Management for assistance with locating your account and our team will gladly assist. Thank you!
Reviewed March 4, 2021
Got a lawyer for a speeding ticket. They did nothing to help. I don’t think they even bothered. On top of it the lawyer was out of state. I thought these were supposed to be local lawyers? It was so disappointing and too late to hire a local attorney. I have never experienced having a lawyer in a speeding ticket case not be able to help someone. If lawyers can get off wife beaters and murderers you’re telling me you can’t help someone with a speeding ticket?! Trash. Pure trash.
Hello Mary, Thank you for providing us with feedback. We appreciate hearing from our members, although we’re sorry that your experience appears to have been unsatisfactory. LegalShield aims to provide the best customer service possible, and for our attorneys to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you will take just a moment to submit your feedback to LegalShield Customer Care by submitting a service concern form at https://legalshield.typeform.com/to/pSnMnF. Thank you again for bringing your concerns to our attention.
Reviewed Jan. 6, 2021
When you need their legal services, they will send you to a law office near you for consultation. If you get into an agreement with LegalShield and wish to terminate your contract, make sure you write down the day, time and name of the agent you spoke to, and also make sure to send an email to support@legalshieldcorp.com. Then, have them acknowledge it. Otherwise they will keep charging you and if you complain they send you to the small letter of the agreement. Good Luck.
We apologize for any inconvenience you have experienced while trying to cancel your plan. We appreciate your feedback and will send this information to the appropriate team for future use and consideration. We appreciate you and your time. Please email MemberServices@legalshieldcorp.com should you need additional assistance, thank you.
Reviewed Nov. 17, 2020
I signed up for service and never heard from them. I called them once and they said "there's been a complication and we need more time to process your application". Then I still did not hear from them and called again and they said "your application was denied and unfortunately we will not be refunding your membership charge." I said "then why am I not getting service?" They said "That's company option". I said "Then why am I not getting refunded?" They said "Company option". I said "I don't understand, what does that even mean?" They just repeated, "Company option." It was very strange, and certainly not right. I had to call my bank to file a dispute and seek out other legal services. Don't waste your time or money on these scammers!
Hello Brian, we apologize for your experience as we would like to provide some type of understanding. Although we are unable to locate your application at this time, due to the lack of information provided, you should have received a letter in the mail explaining why the "company option" was chosen. This can be for a number of things such as payment information could not supply a successful payment, conflict of interest, etc. Should you have concerns regarding a refund please email MemberServices@legalshieldcorp.com, thank you!
Reviewed Nov. 14, 2020
I called Fri 9 am for a lawyer to help me and I was told they would call in 4-8 hours and now their office is closed and I haven’t heard from anyone, I’m told I have to wait till Mon, terrible service.
We apologize for your experience and would like to offer some insight. Normally if something such as this happens, it is because our law firm requires additional time for research or investigating of the matter at hand. We understand how this can be frustrating but rest assured, we are doing everything we can to make sure you get the best possible legal assistance. Please send and further concerns to our email address: MemberServices@legalshieldcorp.com, thank you!
Reviewed Nov. 10, 2020
I bought this rider, and now that I need to use it, find that Legal Shield will not cover any lawsuit that comes against you that cites incidents that occurred before you bought the insurance. Since most lawsuits do occur about past issues, which sometimes happened years earlier, don't count on getting any use out of this insurance rider for a long, long time. It is a ripoff. The lawsuit against me was filed on 11/4/2020, about 4 or 5 months after I purchased the insurance. So I thought I was covered. But the incident that I am being sued about happened in 2018. So Legal Shield has a very sketchy, at least in my opinion, out. To say I am unhappy is an understatement. What a crock!
We apologize for any inconvenience this may have caused you. In our membership contract, the last benefit listed is a Preferred Member Discount which includes all pre-existing matters such as you mentioned above. Any matters that arise before the start of the membership are subject to assistance at a discounted rate, rather than being fully covered. Please contact our offices at 800-654-7757 between 7-7 CST Monday-Friday for assistance with plans and benefits or by email at MemberServices@legalshieldcorp.com, thank you!
Reviewed Nov. 9, 2020
Been member for over 13 years, Learned a lot from this membership, save me many time money and time, It's great with traffic tickets, I got traffic ticket and fax them my ticket, they took care for online school and they guarantee no any point in my driving record, also they present me in the court, they contact me after 4 weeks with big, "Congratulation your ticket been dismiss," I did absolutely nothing other than faxing my ticket to LegalShield. They did 15 page documents review and advice me for my right with zero cost, Unlimited attorney access for any legal matters. They never late with response. What worth when you feel there is power full Legal Office standing for you in your bad days?
Thank you so much for a great review! We love to hear that our law firms are providing exceptional service, such as this! We appreciate you for taking the time to submit a positive review. Thank you!
Reviewed Nov. 5, 2020
I contacted LegalShield over 3 months ago for Legal assistance with a breach of trust, where the Successor Trustee to my aunt & uncle’s California estate is not performing duties he is responsible for. Because Glantzlaw is in Florida, they had to refer me to a California Attorney. Apparently giving Glantz very brief info is considered my “consultation” where advice from the California attorney will be $300/hr, although being outside the county my aunt & uncle lived in, he cannot represent me.
My written contract with LegalShield regrading out-of-state matters states: “Provider Attorney will secure and pay for the services of attorney in the jurisdiction where the problem arises”. This is a lie. The contract also states I am entitled to “telephone consultations on unlimited legal matters” and “provider attorney will provide up to 1 hour of legal research at no charge if my legal matter cannot be adequately addressed”. This is another lie.
Glantzlaw also wants to charge to review the trust, which I am not contesting. There has been no personal discussion outside of an intake call. It’s apparent they have no interest in my legal matter, only in collecting what money they can. I have wasted $25/month for 5 years on a LegalShield membership. An atty referral service can get me a free consultation and half the hourly rate for additional work. While LegalShield’s contract looks great, I have received nothing that even comes close to what it promises.
We are very sorry to hear of your experience and please note this is not something we take lightly. We aim to provide the best possible service to our members and appreciate your feedback. Please note, when a member requires a referral to another LegalShield network law firm, assistance (outside of consultation and document review) may be provided at our discounted rate, and would not provide fully covered assistance. Of course, every legal matter is different and laws vary per state so it would be best to file an Attorney Concern for this matter. Our dedicated team will investigate this matter and do everything we can to provide you with proper assistance. Please submit such concern at https://legalshield.typeform.com/to/pSnMnF, thank you!
Reviewed Oct. 27, 2020
I decided to file my own lawsuit and as I signed up for LegalShield I asked if they would act as consultant for questions I have as I walk my own case through the courts. I was told yes, I signed up. First question I asked was when I file the complaint do I need to include the elements of the statute violated so I don't get a failure to state a claim dismissal. The attorney was nice, personable and said put everything in, leave nothing out, and if I get a dismissal for failure to state a claim to just ask to amend the complaint.
I call again and ask, if I work in a state, the boss is in another state, the corporate office is in another state, which federal court do I file the lawsuit, is it the one for the city of the office where I worked? If I file in the wrong court and my 90 days expire, will I have lost the right to sue? The attorney said, "You must file in the right court and if you file in the wrong court and find out after the time expires you can't file again," but he couldn't tell me whether the right court is the location of the office I worked in when the discrimination took place.
I got a survey and filled it out stating it appears I need to know more legal things in order to speak with the attorney where I thought I could get consultation. The survey got attention and I consented to the survey results being shared with the law firm. I spoke with the law firm and was told that since I started the legal action the attorney can choose whether he is comfortable answering my questions. I said, the first question was stating a claim, it should have been easy to say I must include the information that would cover all of the elements. (It's really a cause of action and all causes of action have elements that must be stated and proven to win a case, if one element of a cause is not stated the complaint can be defective and fail to state a claim for which relief can be granted...amending it would mean fixing that defect or the amended complaint would still be defective and the lawsuit would be dismissed). Any attorney can answer that question.
Anyone hired to look on the internet for answers would have to know to look up "causes of actions" and I didn't use those words. The second question was a jurisdiction question and any attorney would know that as well. It seems the law firm does not have attorneys but maybe people who want to be paralegal or someone who is hired to do research on the internet. I was dissatisfied and told the law firm they are not what I need. I was told since I have the service to let them do my will. I don't need a will and I decided to cancel the service. No one from LegalShield contacted me after the call with the law firm. LegalShield says all calls are recorded but I am uncertain if calls from law firms to me are recorded.
I told the law firm, the problem I have with an attorney choosing to not answer a question is like me asking a question about a rule of court and an attorney stating that since I started a legal action without them, they can't answer the question about what a particular rule is stating. I said, court rules have nothing to do with interfering with the case. I said I should not have said I'd start my own action, as I believe the question would have been treated the same. I don't believe I was speaking with an attorney. I do believe the law firm exists. It's probably a shell for legal services and doesn't have lawyers. I didn't vet the people I spoke with; to find out their legal experience. I took for granted they were lawyers because they worked for LegalShield.
My personal opinion is they are not lawyers or if they are, they are fresh out of law school with no private practice and they are learning law from out questions or they have a template they can use for repetitive legal issues like traffic tickets, wills, divorces, disputes. District Court had a Title VII complaint I filled out for the lawsuit, because I contacted the EEOC and got the required right to sue letter, before trying to sue the employer in federal court. I had LegalShield for a week. How long must you have a service to realize it is not useful to you? How many questions that are unanswered or answered below your expectations before you realize a service is not for you? Is it a requirement that I give LegalShield a chance to be the legal service I need? Is it a requirement that I decide based on experience whether I have what I purchased?
The website states things I thought was part of the offer, that I did not receive and things I didn't need that were listed as services available. I would hate to have paid for years only to find out the assigned law firm can't help me with my legal needs. You have an account to log into,, but you can't modify the information..your credit card remains and cannot be edited. There is no cancel service option nor is there a FAQ for how to cancel. I had to locate "contact us" and email a cancel request. It is questionable that the site doesn't inform you of how to cancel the service. Every service I use, auto, email, cell, storage, subscription, bank account, etc...has a how to cancel link or FAQ. LegalShield, a legal service, does not provide the legal details of how to cancel the legal services and that is not oversight, it is intentional.
Why do I saw this? Because people cancel the service and they know they don't have the information online so we are canceling by calling them or emailing them and most of us are probably telling them we could not find out how to cancel the service when we logged into the LegalShield account, so we called or emailed to ask them to do it. I would not recommend the service and I have no idea the quality of the wills that are produced by the lawyers, but it may be some default format and hopefully no one has issues with things not stated that should have been included. A one size fits some legal service, is my experience. I learned more from Larry ** Jurisdictionary course and that's how I knew legal things to know I was not getting the legal assistance I thought I was purchasing.
Reviewed Oct. 14, 2020
I will never be without this service! The law firm has helped my family to save thousands of dollars over the last 15 years. Having an app to reach a lawyer 24/7/365 for emergencies is great peace of mind. This service can be used in every state, so no matter where you are in the U.S. they can help you. The member perks are awesome too. We also use the IDShield service. They can be reached 24/7/365 too if our identity is stolen.
Thank you so much for the great review! We appreciate your time and enjoy reading success stories just like this one! We are so glad to hear you are also a member of IDShield! Thank you for the feedback!
Reviewed Oct. 5, 2020
Their customer service rep Sarah said she would call me back the same day, on Sep 30, 2020, but she never did. The other staff on Oct 2, 2020 took my registration info, including credit card information, but failed to sign me up, failed to email me receipt and registration information. The supervisor who knew their staffs making mistakes said Legal Shield will not offer any discount for any circumstances, which is very disappointing. In my opinion, a company who does not pay the cost of its mistake is not really a responsible company.
We apologize for any frustration that may have come with this experience. We can understand how this could be disheartening. We hate to hear of any experience such as this and offer our apology. Please note if you had been charged and are wanting a refund you would need to email MemberServices@legalshieldcorp.com. Should you have any other concerns or questions please send us an email and we would be happy to look into your concerns. Thank you!
Reviewed Oct. 1, 2020
Every single time I called my law firm I was told that my question wasn’t covered and they couldn’t help me. Sometimes they referred me out to non-LegalShield firms, one of whom was appallingly rude to me and the other one appeared to be intoxicated. This program is a scam and only a select few, with the most basic questions that one could get answered on Google, qualify for any real help. I am furious with how I was treated.
We apologize for your experience as this is not something that happens often with our services. Any time you are referred to another law firm, please note it would be a law firm within the LegalShield network. Did you file an Attorney concern so that our team can look into the matter? If you are still an active member of LegalShield, it's not too late to have this matter investigated. Please contact our team at 800-654-7757 between 7-7 CST Monday-Friday for assistance. We appreciate you and your time, thank you!
Reviewed Sept. 29, 2020
I had a membership for all of an hour, realized it was useless (no pre-existing issues are covered which is conveniently not mentioned anywhere during signup) and IMMEDIATELY cancelled. I called to confirm that I'd get a full refund which the company said I would but that it could take up to 15 business days (an absurd amount of time as it takes a fraction of a second for the money to leave my bank account to them). After 15 business days I called, it took some time to confirm that I was even due a refund and I was told "We're working on it and that it can take up to 60 days." When I said I was told it can take UP TO 15 business days I was told, "Well it usually does but it can take longer, I have no guess when it will be processed." What a disgusting company to make someone jump through hoops and wait months to get a refund for a service they never used.
We are very sorry to hear about your experience and would like to offer some insight on this matter. We apologize if you were told incorrectly but a refund can take anywhere between 15-60 days depending on the bank and their policies. All refunds are reviewed for approval by Management and can take the above time frame mentioned in order to fully process. Should you have any additional concerns or questions, please email MemberServices@legalshieldcorp.com, thank you!
Reviewed Sept. 23, 2020
A friend of mine talked me into signing up with them, had a legal problem. The attorney provided very little help, most of her replies were, "I'm not allowed to answer that question, or help you with the process." What good is paying for a service, that gives you zero help? It's better to spend your money with a real attorney, than with these people.
We apologize for the lack of service you experienced and would like to provide some insight. Consultation and document review are fully covered benefits of our plans, however, sometimes there are questions or legal matters in which our law firm is unable to assist with, such as military law, tribal law, conflict of interest, etc. We can certainly investigate why your law firm would not provide any assistance, as this is not something that typically happens. Please contact our team at 800-654-7757 between 7-7 CST Monday-Friday or by email at MemberServices@legalshieldcorp.com, for help with filing an Attorney concern. Thank you for your time.
Reviewed Sept. 22, 2020
My experience with LS over the past year and a half is disappointing. I have been using them for help with dealing with my landlord stealing from me through deception. Every time I call I wait for hours for a call back. The call is from a different lawyer every time, never once have they even familiarized themselves with the files and had no idea of the specifics of the case. I spend 20 - 30 minutes bringing them up to speed and they then tell me how the previous lawyer who directed me was wrong, and then they confuse the issue by telling me how they would have done it. I have spoken to at least 4 LS lawyers on this, one seemed competent but gave me terrible advice which has forced me to start a small claims case from scratch. The others were condescending, rude and demeaning of their own colleagues.
The one time I needed actual small claims help for court they wanted a huge retainer, from another lawyer that had not even bothered to look at the 6 month long records. I've been in business for myself for 28 years and have had dealing with multitudes of lawyers. Unless it is simple document review you will be wasting your money and time with this service.
Reviewed Sept. 20, 2020
A waste of money! They are no kind of help whatsoever!!! You pay money for services they cannot provide and basically I just paid 25$ for 6 months for absolutely nothing! Legal Shield is a fraud!!! They make money off taking people's money without being able to really help you! You are better off paying your own lawyer as I did! They kept my money as well after I emailed my complaint! I've heard no response! What a fraud!!!!
We apologize for your experience. We would love to take a deeper look into your matter to find out exactly what happened and to be able to provide some insight as we are unsure of the situation at hand. Please make sure you sent any request to Customer Care to the email address: MemberServices@legalshieldcorp.com. Please note, a refund/cancellation request must be made in writing such as by email, mail, or fax, before it can be reviewed by management and processed. We are unable to provide a refund just from a complaint without an investigation. We appreciate your time, thank you!
Reviewed Sept. 14, 2020
My family and I have been customers LegalShield for more than five years. We had a legal issue. First, calling to speak with someone at LegalShield is unacceptable. The hold time takes forever. Then I had to argue with the representative as he accused me of not having an account. Calling back to speak to someone knowledgeable took 45mins. Next, we left a message for an attorney to call back. The initial attorney told us what we needed to do, and how much the retainer is ($3200) but another attorney would call us back in three days to discuss things further. When the attorney called on the third day my phone rang once. When I tried to call back. I couldn't get anyone on the phone. We ended up locating a 5 Star Attorney, with a cheaper retainer fee, and immediate callback. So disappointed in LegalShield.
We apologize for your experience and would like to investigate this matter should you still be an active member of LegalShield. We understand matters such as this can be frustrating and we would love to do everything we can to make this experience better for you. It is not uncommon for our law firms to require a retainer fee, especially if the legal matter at hand is not a fully covered benefit of our plans. Please send any concerns or questions you have to MemberServices@legalshieldcorp.com, thank you!
Reviewed Sept. 10, 2020
My experience with LegalShield was not how I expected it to be nor how they say it is. Legalshield claims they come with "coverage" with their service when in reality they are no help at all. Every time I had a ticket I needed to be looked at, it was always a "we don't cover that type of violation" and every time they did decide to help me the attorney they assigned to my cases, would always end up providing no assistance at all. If it wasn't one thing it was another. Now that I decided to leave Legalshield service I am having problems with half of my driver's tickets. They can't help because "my account is not active". I do not recommend this service at all.
We apologize for your experience with our service. You were informed correctly, LegalShield is a pre-paid legal service. If a membership is not active or current in payments, you are not able to receive any legal assistance from our law firms. We apologize for any confusion you may have received. Please refer to the plan contracts found at www.legalshield.com to find out with kind of moving traffic violations are covered by our plans. Thank you for your time.
Reviewed Sept. 9, 2020
I am so honored to have the opportunity to recognize Alyssia ** with Legal Shield's Member Support Team #**! She not only went above and beyond to help my clients but she even went so far as to call them to ensure they were satisfied, had personal service and set an appointment with them the following day for follow up. It is because of customer service representatives like her that make me SO very proud to represent our organization! Thank you Alyssia! I am honored to have met you!
Thank you very much for letting us know of the great service you received from our team, we really appreciate it! We will let this representative know! Thank you for your time.
Reviewed Sept. 9, 2020
On one occasion I had co-signed for a Credit Card for my God Child and her husband's business. We had a falling out and they started to use the business credit card to buy personal items including a $17,000 truck for the husband to drive around in after he crashed the business truck. They stopped paying the Credit card bill and at $28,000.00 it went into default and they came after me. I called my LegalShield law firm Merritt Webb in South Carolina and after explaining everything they wrote a letter to the credit card company stating I would be happy to pay them back after they sent me all the signed receipts that had been charged on the account. I
had never made a single purchase with this car only purchases made had been either my God child or her husband. Since the letter was received I have heard nothing from the credit card company and have not had any negative reports filed on my credit report. Getting my LegalShield lawyer involved got me out of a $28,000 debt that wasn't mine. Thank you Merritt Webb and LegalShield all for $19.95 a month.
We are so pleased to hear of your experience with your LegalShield law firm! Stories like this are exactly why we are in this business! Thank you very much for sharing your story and staying so positive, we appreciate you!
Reviewed Sept. 1, 2020
I just got Legal Shield and the lawyer I got was extremely rude and demeaning. Her first name was Susan, but she refused to give me her whole name, so clearly she was afraid of what I might say online about her. I called the service back and found out her name was Susan ** and she worked out of Parker Stanbury in Los Angeles, CA. She talked over me, wouldn't listen, made a lot of assumptions that were way off base and kept trying to hang up before I could make my needs known. Because she was such a bad listener, I ended up repeating myself a few times and still didn't get myself understood or the answers I needed before she hung up. She even said she didn't give a damn about my case. Incredibly unprofessional and over the top rude. The whole experience was less then 5 minutes and would have been shorter if I didn't keep insisting she answer my questions. From reading the reviews, I am not alone in my experience with Legal Shield.
Hello Martha. Thank you for providing us with feedback. We appreciate hearing from our members, although we’re sorry that your experience appears to have been unsatisfactory. LegalShield aims to provide the best customer service possible, and for our attorneys to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you will take just a moment to submit your feedback to LegalShield Customer Care by submitting a service concern form at https://legalshield.typeform.com/to/pSnMnF. Thank you again for bringing your concerns to our attention.
Reviewed Sept. 1, 2020
We recently found out that we had over-paid on our property taxes and, when we called the L.A. County Tax Collectors office, they looked up our file and agreed that we had overpaid. However, because we didn't bring it to their attention within a specific time period, they told us that we lost our right to a refund. BASICALLY, THEY SAID THAT IT WAS OUR MONEY, BUT ON A TECHNICALITY, THEY WERE KEEPING IT! Talk about frustrating!!!
So we called our LegalShield provider law firm and they promptly assigned a real estate attorney to assist us. After consulting with him, he wrote a scary demand letter to the tax collectors office which gave the appearance that we had hired, AT GREAT EXPENSE, one of the biggest, baddest law firms in the state to get justice. (And we didn't even have to pay for the stamp that went on the envelope!!) A few weeks later, we received in the mail a check from the county for over $3,900! That one letter alone paid for our LegalShield membership for over 10 years. THANK YOU LEGAL SHIELD!
Thank you so much for sharing your successful experience with LegalShield! We appreciate it more than you know. We are so glad to hear you got the proper assistance and won in the end! Thank you for your time!
Reviewed Aug. 3, 2020
Initially I was signed up as an associate, and quickly decided I did not want to be an associate. The person who signed me up failed to inform me that there was a recurring charge for the associate webpage that is created when you sign up as an associate. I was also pressured to sign up for ID shield after I informed them that I did not want that service. Cancellation of anything with this company is very difficult. So before you sign up for ANYTHING through LegalShield, or their affiliate subscriptions, make sure you know what you’re getting into!
We apologize for the experience you had with your sponsor and any misinformation they gave. You are correct, there is a reoccurring charge for a monthly website that you agree to when signing up for an Associate Agreement, we apologize if this was not made aware to you. We can understand such frustration. However, cancellation of any agreement or plans can be made in any form of writing, such as email, mail, or fax. Please send any request to MemberServices@legalshieldcorp.com, thank you!
Reviewed June 29, 2020
I am absolutely disgusted with LegalShield and their flagrant misrepresentation of the services they provide. My assigned Law Firm (DSK Law) treated me like I was a substandard human being and the Attorney who contacted me was the most unprofessional and belligerent person I have ever had contact within a professional setting. Nothing even comes close to how incredibly disrespectful this individual was towards me, and she even went as far as to start mocking me and shaming me after she learned that I am a disabled veteran of the United States Marine Corps. I was in complete disbelief that this person has an active license to practice law in the state of Florida. Additionally, there is very little doubt in my mind that the attorney was on some type of ** by the way. She was talking in a hyperactive state along with her incoherent rants about how I am not a priority because I am a member of LegalShield.
I cannot recommend enough that LegalShield completely cut ties with this Law Group as they are not only bad for business, but they are also a huge liability as well. I attempted to contact the CEO of LegalShield but I was not given any phone number or email address when I asked for this information to share with Mr. Bell. I was committed to becoming a lifetime member of LegalShield because I had a very good friend who once worked for them before he passed away and he always had nothing but excellent things to say about working for them. If he were here today, I know that she would feel the exact same way that I do. To display my confidence with how committed I was to LegalShield and the services that they market, I paid for an entire year in advance with the expectation that I had legal representation ready at a moment's notice if I were to need it.
As if this weren't bad enough, I am now being denied a refund for two products and services not rendered by Legal Shield. DSK Law out of Brooksville, FL, is the absolute worst Law Firm that I have ever experienced In my entire life. If Mr. Bell really cares as much as he says he does for his customers, he needs to contact me directly so he knows what is happening in the field and not what he knows sitting behind his desk looking at a computer screen.
I challenge Mr. Bell to step out of his comfort zone and actually speak to me and learn how horrible of an experience and the treatment I was rendered, especially how I was mocked for being a disabled veteran of the United States Marine Corps. I am already in touch with the Florida Bar, and they are currently investigating exactly what happened, along with investigating LegalShield for providing legal services that are grossly misrepresented and then refusing to issue a refund of an entire year paid in advance by me because I have canceled. David **
Reviewed June 17, 2020
I have been a customer for a long time. Probably over 15 years. They were originally prepaid legal services. The provider firms do everything they can to not give you free legal advise. 3 times I was told the legal issue "wasn't really mine" even though I felt it was mine. At least 3 times they told me there was a conflict of interest and they sent me to another attorney who is useless. I've only even been able to get my provider firm to handle my will. The final straw was the complete incompetence on the part of the Firm they sent me to because of the conflict the provider firm claimed to have. In my opinion there was no conflict. They always have an excuse and this time they lost me money. DO NOT USE THIS SERVICE. I have cancelled my membership.
Reviewed June 12, 2020
From day one had my husband's and my own wills done immediately saving us approx $1,500 as well as, financial power of attorney's. I wish I had found this service years ago. Amazing service and amazing company.
We are so happy to hear of your successful experience! We love to hear when our members have their estate planning needs met, as it is such an important part of life. Thank you for taking the time to leave a great review, we appreciate you!
Reviewed June 11, 2020
After being a member for a couple of years I contacted Legal Shield to file a non contested divorce. The lawyer told me to fill out papers that you could find online and then send them the filled in paper work along with $350. I asked what the $350.00 was for he said “Filling fees”. After having to do my own legal work I called the court house. They said I just need to bring the papers in and it would cost me $225.00 to file for the divorce. It would cost $50.00 to have papers served if I needed that service. So all this time of paying for legal services they tell me to do it myself and send them more money than it should cost. What a rip off. I just hope they will refund my payment that’s due.
Thank you for providing us with feedback. We appreciate hearing from our members, although we’re sorry that your experience appears to have been unsatisfactory. LegalShield aims to provide the best customer service possible, and for our attorneys to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you will take just a moment to submit your feedback to LegalShield Customer Care by submitting a service concern form at https://legalshield.typeform.com/to/pSnMnF. Thank you again for bringing your concerns to our attention.
Reviewed May 25, 2020
I bought a Groupon for window washing in the Fall. On the day of my appointment, it was raining and the window washing company called to tell me they couldn't clean my windows because it was raining. I said, "no problem, I'll make another appointment". The guy said, "Sorry Ma'am. We aren't taking appointments until Spring," I said okay, that's fine.
I started calling to make an appointment in March because it takes several months to get an appointment. I called both the business and cell numbers and left voice mails. I had recently joined LegalShield and decided to see if it really worked. I called my law firm to complain that I hadn't been called back for an appointment and that I thought that the window washing company was going to keep my money. The Attorney had me send him the Groupon and contact information about the window washing company.
I received my letter from the Attorney, it was very firm and professional; I was very pleased. About an hour later the window washing company called because they had just received their letter. The owner was upset and apologizing for not calling me back. He said they hadn't been opened until 2 weeks ago. I asked, "why didn't you call me in the 2 weeks you were opened? I had left several voicemails and got nobody called back." He just kept apologizing and gave me an appointment. The owner himself came to wash my windows and was extremely nice and washed doors as well. I don't believe that I would have gotten serviced if it hadn't been for my LegalShield plan. Thank you LegalShield and Maguire, Schneider, Hassey.
Thank you so much for the amazing review! We love to hear of positive experiences such as this and are grateful to have you as a member of LegalShield. Thank you for taking the time to leave a positive review!
Reviewed May 25, 2020
I found out what this company was all about on my first call. On my first call they saved me $25,000 and made me a believer. Thank goodness with this company I have access to law firms in all 50 states. I have had this service for 10 years and I will make sure my children have it as adults also.
Reviewed May 24, 2020
I love the fact that LegalShield is a benefit that you can reap value from right away. Not only with unfortunate matters that happen from time to time but also with everyday matters that we may need support with. Having access to a top rated Law Firm through a state-of-the-art mobile app for small monthly subscription provides incredible peace of mind. I feel like I’m a part of history with what seems like it could soon be a new societal norm.