LegalShield Reviews
formerly Pre-Paid Legal Services, Inc.
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About LegalShield
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
Visit www.legalshield.com- Serves individuals and businesses
- Unlimited legal advice
- 24/7 emergency legal assistance
- Limited services in Massachusetts
LegalShield Reviews
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- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
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- 4,943,548 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 8, 2026
Thank you for always providing sound advice and peace of mind.
Lomia, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed May 8, 2026
I’ve had a great experience with LegalShield. Their team was professional, responsive, and made getting legal help simple and affordable. I appreciated how quickly I was able to speak with an attorney and get clear answers to my questions. The membership gives peace of mind knowing legal assistance is available when needed. I highly recommend their services to anyone looking for reliable legal support.
Mauricio, it's fantastic that you had such a positive experience with our team and that your concerns were handled efficiently. We're delighted to have made a lasting impression and look forward to continuing to assist you. Thanks for trusting us and for being a valued member.
Reviewed May 8, 2026
Legal Shield is great and has exceeded all my expectations.
Martin, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed May 8, 2026
I have worked with this attorney on a previous personal matter, prior to purchasing my business plan. He is always patient, thorough, informative, and pleasant to work with each time. I appreciate his candor, thought-provoking questions, and insight.
Kenneth, thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise.
Reviewed May 8, 2026
They are professional and attentive.
D Victor, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed May 4, 2026
Company offered as a benefit, was never able to reach. Tried signing up with the membership link they provided and said invalid so called the 1-800 number offered. Automated system hung up on me 5-6 times for not selecting the 'correct' option (none for account issues) and when I was finally connected I heard another conversation but the phone was never answered. Called back numerous times to be told no one was available to help. Waste of money. Just get a Lawyer.
Aliya, thank you for reaching out. We are sorry to hear that you had difficulties signing up. Our dedicated LegalShield Customer Care Team is ready to help. Please get in touch with them at (800)-654-7757 or via chat at https://bit.ly/4kZ9t8d between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
Reviewed April 25, 2026
Having had Legal Shield for around 30 years now, I would recommend this service to everyone.
John, thanks for the glowing review. We are proud to have earned your trust over the years and look forward to continuing to support you when you need us. Thanks for choosing us!
Reviewed April 20, 2026
3 words: Don’t do it. LegalShield is not efficient, the lawyers' ways seem to be annoyed, and they have not been helpful at all in the matter that I requested their assistance with. I paid for their services through a benefit at my job. Don’t waste your money. Just save up and hire a reputable attorney that has your best interest at hand. You will not get what you need from a LegalShield attorney.
John, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed April 17, 2026
Bervar and Jones. April 16, 2026. 10am Hawaii Time. This morning I received a resolution call back from Bervar and Jones. In our conversation, I asked her why does it take over ONE WEEK to get a response from Bernice? The lady spokesman said, "Any attorney can say they will call you back, but they don't have have to". Therefore, this is why Bernice hasn't called me back over a week... This is bad business! Terrible! NO COMMON COURTESY! NO PROFESSIONALISM! NO ETHICS! NO INTEGRITY! Legal Shield too, it is exhausting trying to get ahold of them to file a complaint against Bervar and Jones. Canceling Membership!
Shellie, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed April 14, 2026
From the moment I called, the professional began, I was treated like royalty. My question was answered promptly. Who could ask for anything more. I thank all of you.
Timothy, thanks for the review. It's wonderful to hear how helpful your LegalShield provider lawyer was. We're here to support you whenever you need us. Thanks for being a valued member.
Reviewed April 14, 2026
I had a bad experience with LegalShield. They had referred me to a lawyer Kivel & Howard LLC. Now I had a security guard at the hospital that called the cops on me reported me of drinking and driving. Which had me unlawfully detained, and did a sobriety test. This also caused an interference with a police report on my wife being attacked and hit in the head with gushing blood. And it was confirmed that this was a false police report. Because we don't drink at all whatsoever. After leaving the hospital when I got home I had a state patrol waiting for me and a sheriff's deputy waiting for me. Sheriff deputy was to take the attack report on my wife. And the state patrol that detained me was based on the false police report caused by the hospital security guard.
Not to mention when I left the hospital the security guard went into the exam room violating my wife's privacy and harassed her and trying to force her to say how much alcohol I've been drinking. And my wife confirmed to him that we don't drink at all. He also violated HIPAA. Now if this is not a case. What would you call it? Hospital security guards can get away with abusing people in public and get away with it for free. I don't think so. This legal shield and law firm can kiss my ass. They need to be held accountable for the laws they have broken.
Jerry, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed April 10, 2026
Although the most recent issue that I have LegalShield working on hasn't been resolved, I'm sure that it will turn out well. Every time that I have contacted LegalShield, I have been impressed with your professional service. I highly recommend LegalShield to all my friends.
Tom, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. We're glad to hear you would recommend us, and we appreciate having you as a valued member.
Reviewed April 10, 2026
This company will save you time and money. I used to get into trouble in my younger days and I wished I had easy and affordable representation. Now it’s here and when the occasional thing goes awry, I know Legal Shield has my back. Also I suggest doing your best to never getting in trouble in the first place.
Edwin, great advice. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued LegalShield member and for sharing your wonderful experience. We are happy to help.
Reviewed April 10, 2026
Awesome customer service and support!
Rosemarie, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed April 10, 2026
LegalShield provides Invaluable Services & Outstanding Customer Service experience.
Jean, thanks for your kind words. We're thrilled to hear that your experience surpassed your expectations. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed April 10, 2026
The attorney was very knowledgeable and helped a lot.
James, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed April 10, 2026
I'm in my 180 day waiting period, however, I have spoken with my lawyer and she seems very capable of processing my case. Thanks for making this process possible for me.
Pamela, thanks for the kind words. We strive to make the process as straightforward and easy to understand as possible, and it's wonderful to know we were able to achieve that for you. Thanks for choosing us!
Reviewed April 10, 2026
They Were Very Helpful.
Charles, it's wonderful to hear how helpful your LegalShield provider lawyer was. We're here to support you whenever you need us. Thanks for being a valued member.
Reviewed April 10, 2026
The lawyer was very knowledgeable and thorough. They took the time and heard my concerns and had a resolution for me. I had a great outcome, and my issue was resolved. I will definitely use them again, and I definitely recommend them to anyone. Thanks, LegalShield!
Robin, thank you for your feedback. We're thrilled that our team provided thoughtful, thorough assistance, resulting in a great outcome. We appreciate your recommendation and the trust you've placed in us. We look forward to having the pleasure of addressing any future legal needs you may have. Thanks for choosing LegalShield!
Reviewed April 10, 2026
Explained everything clearly. Helped me with a real plan.
Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your positive experience. Please don't hesitate to reach out if you need further assistance. Thanks for being a valued member.
Reviewed April 10, 2026
I am very impressed by the direct connection you receive with a lawyer that handles any of my questions and concern on my schedule.
Brian, thank you for sharing your experience. We're thrilled to learn that our team addressed your concerns effectively. We appreciate your review and look forward to continuing to serve you. Thanks for choosing us.
Reviewed April 9, 2026
Been great knowing I have a lawyer that I can count on and answer my questions with a way to handle things.
Ronald, thank you for your kind review. We're delighted to hear that having a team you can rely on provides you with peace of mind. Thanks for choosing our services. Please don't hesitate to reach out if you need further assistance.
Reviewed April 9, 2026
Always professional, knowledgeable, and friendly.
Jennifer, thank you for the positive feedback. We are delighted to hear that our team consistently delivers professional and friendly service. We appreciate you taking the time to share your experience. We’re always here to help.
Reviewed April 9, 2026
You helped me know my legal matter with my service/emotional support dogs.
Sara, thank you for sharing your experience with us. We're delighted to hear that we were able to assist you. Providing you with valuable legal guidance is what we're here for. Please feel free to reach out anytime you require further assistance. We appreciate having you as a member.
Reviewed April 9, 2026
They were always very helpful and 24 hr assistance.
Jena, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference in your situation. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed April 9, 2026
Get the job done 👍.
Glennie, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed April 9, 2026
It has been a blessing to find your help. Thanks, God bless.
Roberto, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed April 9, 2026
I’m impressed with Merritt ** because the process is quick and efficient. I appreciate consulting with someone that has my best interest in mind. I often feel heard and listened to by the end result.
Tasherra, thanks for the review. Our team prioritizes providing thorough support in handling legal matters, and we're thrilled that it met your expectations. Please feel free to reach out if you need further assistance. We appreciate you choosing us.
Reviewed April 9, 2026
Excellent service, completed work fast and professionally.
Mark, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed April 9, 2026
I have peace of mind knowing that my credit is being monitored year round.
Beatrice, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed March 28, 2026
Lawyer gave us good information to make decisions concerning selling property.
Lynnette, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Reviewed March 27, 2026
This is more of a legal referral to lawyers in a small network. I live in central Texas and needed legal services in southern Texas with the closest lawyer LegalShield has is Houston area. They honestly wanted me to use their in network lawyer to travel hours away for my case. Useless and waste of money I have been paying monthly. The lawyer they referred me to agreed to take 25% off his fee because I was referred by legal shield. That’s right, none of my other paid for services applied. I’ll be moving to legal zoom.
Patrick, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed March 22, 2026
Thanks for taking my business and personal affairs in order.
Barbara, thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise. Thanks for choosing us.
Reviewed March 20, 2026
I enrolled in LegalShield on February 16, 2026 seeking legal assistance for a business contract dispute involving a bookkeeper. I needed timely guidance regarding unauthorized work, additional charges, and access to my financial records. The day after I enrolled, I was contacted by Merritt Webb; however, I was immediately told there was a conflict of interest and that my case would need to be referred to another attorney. I was told I would be contacted within approximately three business days. That did not happen. Over the next two weeks, I made multiple attempts to follow up through the LegalShield portal and by email. I was repeatedly told attorneys have up to 72 hours to respond, but that timeframe was exceeded multiple times without meaningful communication or resolution.
I was eventually referred to another attorney (**). I left multiple messages and never received a return call. Instead, I received an unclear text message from a name that did not match the referred attorney, asking me to send sensitive information without any prior consultation. At no point did I speak with this attorney. Despite this, I was later told that I had received a “consultation” from **, which is not accurate. I never spoke with him and received no legal advice. I was then referred to a second attorney, ** (with the call handled by Russ ** from his office). During that call, he confirmed he had not reviewed the contracts I uploaded through the LegalShield portal. Despite not reviewing the documents, he provided an opinion and advised me to wait and see if legal action was taken rather than offering proactive guidance. The interaction also included dismissive and unprofessional remarks.
At no point did I receive the document review that was part of the service I paid for. When I followed up again with LegalShield’s customer advocate, Debra, I was told that no other attorney in their network would accept my matter. I was also informed that attorneys are independent and may decline cases, meaning there is no guarantee that a member will actually receive assistance. This was not clearly disclosed at the time I enrolled. I was further told that attorneys can provide an opinion without reviewing contracts, which contradicts the expectation of meaningful legal review. Despite all of this, I was billed for a second month of service while still not receiving proper assistance. LegalShield ultimately cancelled my membership and issued a refund, but made no meaningful effort to resolve the situation or provide the legal support I initially sought.
After compiling and providing detailed documentation through my local LegalShield representative, I expected some level of review or follow-up at the corporate level. Instead, my membership was simply cancelled and refunded, and no one from corporate reached out to address the issue. This gave the impression that there was little interest in retaining a paying client or resolving a clear breakdown in service. Overall, the experience showed a lack of accountability, poor communication, and a failure to deliver the services that were represented. The structure of the service appears to allow attorneys to decline matters without ensuring that the member receives help.
If you choose to use this service, I would strongly recommend keeping detailed records of all communications, including emails and phone calls. In my experience, a lower-cost legal service did not translate into meaningful or professional legal support. For important business matters, it may be worth consulting directly with a qualified attorney to ensure proper guidance.
Kellie, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks.
Reviewed March 18, 2026
Need help when necessary and they have excellent service.
Diane, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
Reviewed March 16, 2026
I am happy with LegalShield because they always respond quickly and with satisfactory answer.
Anna, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 16, 2026
Whenever I've reached out, my assigned Attorney has always contacted me within 24hrs.
Cynthia, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed March 15, 2026
Prompt response with good direction suggested. All the attorney interaction with this group have been very helpful.
Anne, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed March 15, 2026
Whatever type of Lawyer you need they have it and the response is always very quick, and you are always treated with respect and courtesy. A group of very elite professionals.
Jerome, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed March 14, 2026
We have been LegalShield members for over 20 years. Every time we have had to use them, they have been efficient and very professional.
Joseph, thanks for the glowing review and for being a member for over 20 years. It's a privilege to continue to serve you. Thanks for choosing us.
Reviewed March 14, 2026
I was able to quickly schedule a call with a local lawyer and was able to get them to send off a demand letter quickly.
Ariana, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 14, 2026
I think it took a little long for me to hear back from the attorney but when I did I was pleased with his response for my situation.
Gregory, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever you need legal assistance.
Reviewed March 14, 2026
I was impressed with the quality of professionalism and the quickness of my lawyer ‘s response to solving my problem.
Ronald, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed March 14, 2026
Great, reliable service. Quick response from knowledgeable lawyers.
Amy, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 13, 2026
Responsive, efficient, polite and knowledgeable. I was truly satisfied with the service. Thank you Sandy (Attorney **).
Jessie, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed March 13, 2026
Customer service, staff and attorneys are, polite, conscientious, patient, understanding, and professional.
Robert, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed March 13, 2026
For the small monthly fee, about the price of a bottle of quality multi-vitamins, I have access to professional legal counsel anytime. I almost feel guilty since I use them so much. Everything from extremely noisy neighbors, business deals gone bad, to importing goods from a war zone - you name it - they're always there. I pinch myself. It's too good to be true. And they're so pleasant to work with. Give them 6 stars.
Debra, Thanks for your kind words. We're thrilled to hear that your experience exceeded your expectations and that we delivered positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed March 13, 2026
Timely responses; courteous.
James, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 12, 2026
Excellent communication by the attorney. Thank you.
Rosa, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed March 12, 2026
Good service of professional attorney who helps.
Thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed March 12, 2026
This law firm is very knowledgeable and very helpful and they are there for me and my wife if we have any type of legal issue. They are so supportive and helpful and they are always willing to go that extra mile in helping us. They are one of the very best law firms in the world. They are highly respected in the legal profession. What a great law firm. All the attorneys are very experienced in their profession. That is why we definitely recommend legal shield for all your legal issues.
Darryl, thanks for the glowing review. We're thrilled to hear that your experience surpassed your expectations. Please feel free to reach out anytime you need assistance; we’re here to help. Thanks for being a valued member.
Reviewed March 12, 2026
Quick, attentive focus from Kelora to assist with letter of demand.
Tomer, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for being a valued member.
Reviewed March 12, 2026
I love this program. It helps us who is less fortunate, they are amazing at returning your calls and they make sure you understand everything, I'm Thankful.
Victoria, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed March 12, 2026
Sent info regarding my case. Just received letter from my Atty. Letter is ABSOLUTELY precise and perfect.
Lisa, Thanks for the review. It's wonderful to hear how helpful your LegalShield lawyer was, providing thorough assistance that exceeded your expectations. We're here to support you whenever you need us.
Reviewed March 12, 2026
Knowledgeable in creating a will and POA. It was convenient to be able to do the process over the phone and by email.
Lyndsay, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed March 12, 2026
This was my first time using LegalShield. My first encounter was not so good because I was told over the phone that I would be receiving a request # by email to respond back. However, I never got that first email to respond back against the request #. It took a couple of weeks to hear from them. Maybe that is because I am not familiar with their process??? Thank you. It seems moving on now.
Harumi, thanks for the review and the valuable feedback. We are glad to hear that your intake is in process and moving forward. In the future, if you have concerns or need assistance in reaching your provider law firm, please contact our Customer Care Team at (800)-654-7757 or via chat at https://bit.ly/4kZ9t8d between 7-7 CST Monday-Friday. A member of our team will be happy to assist you. Thanks for choosing us.
Reviewed March 12, 2026
Awesome company. Love that they get back to you right away and take the time to answers all of your questions and concerns. Certainly would recommend this company
Brenda, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever you need legal assistance.
Reviewed March 12, 2026
I have had Legal Shield for many years. During these years, it has only been necessary to contact them twice. However, both times were needful for advice. The attorney who gave me direction was proficient and clear in what she relayed. I am very appreciative for the direction I was given and followed through.
Brenda, Thank you for sharing your positive experience. We’re grateful for your trust in our team and are committed to supporting you every step of the way. Thanks for being a valued member.
Reviewed March 12, 2026
Great the lawyer was great
Albert, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback.
Reviewed March 12, 2026
I used to browse the internet in desperation looking for legal advice from a reputable attorney licensed in Nebraska. I stumbled upon Legal Shield. The reviews were impressive and the fees were extremely reasonable. I have the opportunity to consult with my attorney in a reasonable time. I didn’t have to chase them. He is available. He has provided me with sound and effective advice to solve a major legal issue. I will pay my monthly subscription because they are highly qualified and available. I feel protected and my rights are protected too! Thank you Legal Shield!
Bria R
Bria, Thanks for the glowing review. We're thrilled to hear that your experience exceeded your expectations and that we delivered positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed March 12, 2026
Very great customer service, they actually listen to you! Thank you Legal Shield
Marion, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed March 12, 2026
I am a proud member of Legal Shield for many years. Along the way, many of my legal difficulties were presented Legal Shield for help. I just picked up my phone to set up a file of my concerns for the lawyers at Mills and Mills to guide me along the way. I always tell my friends about legal Shield whenever they shared their problems with me.
Helena, thank you for your wonderful feedback. We're delighted to hear that you're enjoying your membership and find our team to be as helpful and knowledgeable as we strive for. We look forward to continuing to support your needs. Thanks for choosing us.
Reviewed March 12, 2026
Top notch customer service and fast response time for inquiries. Good to know they have your back. Well worth it and I am a happy customer that highly recommends.
Stephen, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued LegalShield member and for sharing your wonderful experience.
Reviewed March 12, 2026
The response time! Getting back in a timely manner.
Barbara, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 12, 2026
Ross and Matthew’s did very good at explaining things and getting our wills done
Linda, thanks for the review. It's fantastic that you were able to complete your important legal documents efficiently and confidently with our team. Thanks for choosing us.
Reviewed March 12, 2026
They are consistent with the way they treat their customer, they stay with them and try. The job is done. I found out because they helped me.
Louise, Thanks for your kind words. We're thrilled to hear that your experience exceeded your expectations. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed Feb. 26, 2026
Legal Shield is a great program for different legal situations. It’s a must to have for your daily life.
Glory, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever legal assistance is needed.
Reviewed Feb. 19, 2026
I feel like I got good advice from my lawyer.
Hazel, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Feb. 19, 2026
Love the fact that you get to talk with a live attorney soon after initial screening.
John, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed Feb. 19, 2026
Legal Shield wrote a letter on my behalf and there was no follow up. I still don't know what happened.
Thank you for sharing your experience and bringing this to our attention. We’re sorry to hear about the lack of follow-up related to the letter sent on your behalf, as that's not the experience we want for our members. We recommend contacting your LegalShield Provider Lawyer for further updates or assistance on your intake. Your experience is important to us, and if you need any additional support, our Member Service Team is available at (800)-654-7757 or via chat at https://bit.ly/4kZ9t8d between 7-7 CST Monday-Friday. Thank you for being a valued member.
Reviewed Feb. 19, 2026
I am very please with the help that I received from my Attorney with this firm.
Michelle, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Feb. 19, 2026
I was able to get the closure and reassurance I needed for an issue I had regarding property ownership. Thankfully I didn’t need the legal help for long. I’m very grateful.
Gilberto, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed Feb. 19, 2026
The LegalShield team members were polite, professional and fully comprehended my issue. The issue was resolved in a timely fashion and I only had to approve a draft letter and all else went very smoothly. This was 2nd time I have used them and I am keeping them on speed dial for the 3rd occasion.
Paul, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed Feb. 18, 2026
Refused service for no reason. I don't understand why I was refused service. I contacted app customer service and all they said was we don't want to serve you.
Amber, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks.
Reviewed Feb. 5, 2026
Called and paid for the membership on 1/30/2026. Sent in written request for cancellation and refund on 2/2/2026. NO SERVICES RENDERED, well within their 10-day cancellation period. I am now being told on the phone that refunds are generally not offered and someone will “review and decide.” Again, no service was rendered. After reading all the reviews here and seeing the amount of people they’ve failed, I felt it safest to contact my bank to dispute the charge. One more time: NO SERVICE RENDERED!
We have systems and resources in place to address any concerns regarding service or benefits. We encourage any member with questions or service-related issues to contact our Customer Care team at (844)-714-8494 or via live chat at https://bit.ly/4kZ9t8d, available Monday through Friday, 7 a.m. to 7 p.m. CST. A dedicated team member will be happy to assist you.
We’re sorry to see your membership canceled, but we hope to have the opportunity to serve you again in the future. Thank you once again for your feedback.
Reviewed Feb. 3, 2026
I was very pleased with the direction given to me by Sally. She answered all my questions, included forms that were needed and returned my call promptly for additional answers to assist me in filing myself.
Barbara, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Feb. 1, 2026
I am so unsatisfied with the representation of Legal Shield and the Oregon Provider Attorney that Legal Shield requires I use. I have been paying for a "Family" membership since 2017 and have paid via auto-pay the entire time. However, I have been refused services for my Spouse because she is Native Chinese and does not speak English well. We were not even allowed to speak to an attorney as the assistance was blocked at the outset. I was informed by an administration personnel that the Attorney had decided that my wife could not understand Legal matters. This is entirely without basis or evidence. This Professional Conclusion was arrived at by considering nothing but Spoken Language. Kivel and Howard have had no interaction whatsoever with my wife. It's not that she is unable to understand legal matters. She manages an Investment Portfolio, a business of her own as well as an S Corp.
We offered to provide an interpreter which was flatly refused with no explanation other than they had been "burned" in the past. That sounds like perhaps Kivel and Howard didn't provide adequate representation? Maybe not. Therefore my wife was discriminated against based solely on her Native Language Spoken without any offer to provide services in another manner. They simply fall back on the phrase used extensively in the contract "In the Professional Judgement of the Provider Attorney" they can refuse to provide services (which seems to fall under any situation that suits them).
However, Legal Shield is content to continue to take my money every month to provide "Family" services. However, only "to the extent that the Professional Judgment of the Provider Attorney" suits their desire to put forth any effort on the behalf of my "Family". This product did not live up to the way it is promoted. I suggest that anyone considering buying this service or has recently bought and does not have significant money invested yet read the contract that you probably signed electronically without actually reading the contract. I wish all of you reading this only the best.
Jim, we were able to locate your membership and have escalated your concern to the appropriate team. A team member will reach out to you directly. We look forward to assisting you.
Jim, Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Jan. 27, 2026
Thank you for everything you guys done for me, helping me for my Problems I'm going through. Thanks again.
Rose, thank you for taking the time to share your experience. We're thrilled to hear that our team has been able to assist you through the challenges you’re facing. Providing support during times of need is at the heart of what we do. Thanks for being a valued member.
Reviewed Jan. 26, 2026
LegalShield provided referrals to knowledgeable attorneys who were experts in their fields. I was well informed about the options and alternatives for issues that needed much help with.
Thank you for sharing your feedback with us. We are thrilled to learn that our referrals connected you with knowledgeable and expert attorneys who effectively informed you about your options. Providing clear, professional guidance is at the heart of our service, and your positive experience reflects our dedication to assisting customers effectively. If you have any further questions or need additional support, please feel free to reach out. We appreciate your trust in LegalShield and are here to support you whenever you need.
Reviewed Jan. 23, 2026
LegalShield was very helpful. Marsha took all my worries and stress away. I will continue using this legal team. Thank you. Anna
Thank you for your uplifting feedback. We're thrilled to hear that your LegalShield Provider Lawyer has been able to relieve your stress and worries. Your appreciation means a lot to us, and we are proud to have her as part of our dedicated team. We're delighted to know that you plan to continue using our services. As always, if you have any further questions or needs, please don’t hesitate to reach out.
Reviewed Jan. 23, 2026
They were very helpful.
Thank you for your feedback. We're delighted to hear that our team was able to assist you effectively. Providing helpful support is a cornerstone of our service, and your positive experience reflects our commitment to our customers. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to serve you.
Reviewed Jan. 23, 2026
I was given information on how I could address the legal matter I had, with clear instructions.
Thank you for sharing your feedback with us. We’re glad to hear that the instructions provided helped you address your legal matter effectively. If there are any additional questions or you need further assistance, feel free to reach out. We are here to support you.
Reviewed Jan. 23, 2026
Quick and informative responses.
Thank you for your kind words. We are thrilled to hear that you find our responses quick and informative. Ensuring clear and timely communication is a key priority for us, and it's great to know that your experience has been positive. Should you have any further questions or need assistance in the future, please feel free to reach out.
Reviewed Jan. 23, 2026
Very professional, and nice.
Thank you for your positive feedback. We are delighted to hear that our team's professionalism made such a positive impression. Ensuring you have a great experience with us is always our priority. We look forward to continue providing you with exceptional service.
Reviewed Jan. 23, 2026
No calling and no writing from our firm, Wagner, Falconer & Judd. We'll need our money back, since someone defrauded our firm and an attorney bought the dismissal. Your intellectual deficit is a void that the national debt couldn't pay to compensate for.
Randy, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Jan. 22, 2026
Excellent and exceptional service.
Thank you for your excellent feedback! We are thrilled to hear that our service exceeded your expectations and made such a positive impression. Ensuring exceptional service quality is our top priority, and we’re glad to see it reflected in your experience. If you need further assistance or have any questions, please feel free to reach out anytime. We look forward to continuing to serve you in the future.
Reviewed Jan. 22, 2026
Thanks for being for me.
Thank you for your positive feedback. We are so pleased to have been there for you when you needed us. Should you need further assistance, feel free to think of us. We're here to help, and we look forward to being involved in moments that matter most to you. Thank you once again for choosing us.
Reviewed Jan. 22, 2026
Very caring, considerate and listened to my concerns.
Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that our team showed care, consideration, and attentiveness in addressing your concerns. Delivering personalized and supportive service to our members is a top priority for us. We’re delighted the experience was positive for you and appreciate having you as a valued member.
Reviewed Jan. 22, 2026
I was very pleased with Mr ** responsiveness and the quick turnaround.
Thank you for sharing your positive experience. We're thrilled to hear that your Provider Lawyer was responsive and delivered a quick turnaround. Ensuring timely service and satisfying customer interactions are priorities for us. If you have any more needs or feedback, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again.
Reviewed Jan. 22, 2026
I had a scheduled meeting with a Legal Shield lawyer today for: 8:30-11:30am. She left me a voicemail saying she could not get through to me around 12:00pm her name is: Kathryn or Kathleen **. She left me a message stating she wanted me to fax in a copy of the Power Of Attorney and she gave me the wrong number: 631-4732. The correct number is: 631-231-4732. There is a password that legal shield put on my account that is 8 characters long and I did not put any 8 character password on my account. I asked the tech support person to put in a complaint regarding this. I signed up with Legal Shield because my wife has legal shield and she doesn't have these problems. If this doesn't get solved immediately, I will be cancelling my membership.
Frank, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Jan. 22, 2026
Hahn was very helpful and made it a point to check back with me. However, I do have another concern. When I put in a request, yes, I do get a call at some point but either I don't hear the phone or miss the call. I think it would be more efficient to have appointments.
Thank you for sharing your feedback. We're glad to hear that your Provider Lawyer was helpful and stayed in touch throughout the process. We understand the preference for appointments might improve communication, and we appreciate your suggestion. If there is anything else we can do to support you better, please don't hesitate to let us know.
Reviewed Jan. 22, 2026
Level of performance and professionalism
Thank you for your feedback about the level of performance and professionalism. We strive to deliver quality services and appreciate your perspective. If there's anything specific you would like to discuss or if you need further assistance, please don't hesitate to let us know.
Reviewed Jan. 22, 2026
Love this service. As a small business owner, it would cost me thousands each time I ever reached out to a lawyer. With Legalshield, I get quick legal advice when I need it, and in a timely manner. The firm I've dealt with the past few instances has been amazing. Friendly lawyers who actually understand and care about the advice they're providing. I truly appreciate this service.
Thank you for your glowing review. We are delighted to hear that you value the service and the speed at which you receive legal advice as a small business owner. It's wonderful to know that the legal teams have been amazing, providing friendly and understanding support. Your appreciation means a lot to us, and we are committed to continuously delivering exceptional service to clients like you. Thank you for choosing LegalShield, and if you need anything further, please feel free to reach out anytime.
Reviewed Jan. 22, 2026
Great, professional
Thank you for your positive feedback. We are delighted to hear that your experience was both great and professional. We strive to ensure our services consistently meet high standards, and your satisfaction is our top priority. If there is anything more you need, please don’t hesitate to reach out. We look forward to serving you again in the future.
Reviewed Jan. 22, 2026
I really like Legalshield. The communication is very good. The lawyer very professional.
Thank you for sharing your enthusiasm for LegalShield. We are delighted to hear that our communication and professionalism have made a positive impression on you. Your satisfaction with our services is greatly valued, and it's our pleasure to continue providing you with exceptional support. If you ever need further assistance, please feel free to reach out. We appreciate your feedback and are thrilled to have you as a valued member.
Reviewed Jan. 22, 2026
Great. Excellent work.
Thank you for your fantastic feedback. We are delighted to hear that you are pleased with our services. It's wonderful to know our efforts met your expectations. If there is anything more we can assist with, please don’t hesitate to reach out. We look forward to providing you with extraordinary service in the future.
Reviewed Jan. 22, 2026
Excellent professional legal advice at an astronomical low price. Legal Shield is the top dog when it comes to legal advice at an affordable monthly cost.
Thank you for your glowing feedback. We are delighted to hear that you value the professional legal advice and affordable pricing provided by us. It's wonderful to know that you consider us a top choice for quality legal services. Your satisfaction is our priority, and we look forward to continuing to meet your needs with excellence. Thank you for choosing LegalShield.
Reviewed Jan. 22, 2026
I always get excellent service.
Thank you for your kind words. We are thrilled to hear that you consistently receive excellent service from us. Providing a positive experience for our customers is always a top priority, and your feedback is greatly appreciated. If there’s anything more we can assist with, please don’t hesitate to reach out. We look forward to continuing to serve you.
Reviewed Jan. 22, 2026
I have had Legal Shield for many years and they always do a fantastic job and quickly.
Thank you for being with LegalShield for many years and for sharing your encouraging experience with us. We are pleased to hear that our team has consistently met your expectations with our reliable and timely service. Your continued trust and satisfaction mean a great deal to us. We look forward to providing you with excellent service for many more years to come. Thank you for your support.
Reviewed Jan. 22, 2026
Great Job. Your Company is the Best!👍
Thank you for your amazing review! We’re thrilled to hear your enthusiasm for our services. Your kind words will encourage our team to keep up the great work. We appreciate having you as a valued member and look forward to continuing to exceed your expectations.
Reviewed Jan. 20, 2026
I reach out to LegalShield 2 times and they did absolutely nothing for me and when I went to cancel that cost me money too. So no I do not recommend legal shield. I could have googled it and got more info.
Rose, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Jan. 6, 2026
Totally impressed with service I received from LegalShield, prompt response to each of my calls. I have used them for several cases and never disappointed.
Joyce, thank you for your wonderful feedback. We're thrilled to hear that you've consistently received prompt and impressive service. We appreciate your trust and look forward to continuing to support you. Thank you for being a valued member.
Reviewed Jan. 3, 2026
As people age it is harder for them to understand technology and I really struggled getting pdf files to open.
Sandra, thanks for the review. We’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback.
Reviewed Jan. 2, 2026
Thank you for a rapid and efficient response.
Mary, thank you for the five-star review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
Reviewed Jan. 2, 2026
Great customer service provided. All questions and concerns were addressed to my satisfaction.
Etta, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback.
Reviewed Jan. 1, 2026
I received legal advice which enables me to move ahead to complete my documents.
ShirleyMae, thank you for your kind words. We're delighted to hear that the legal advice from your LegalShield provider lawyer enabled you to progress in completing your documents. It’s wonderful to know that our team met your needs. Please don't hesitate to contact us if you require any additional assistance. Thank you for choosing us.
Reviewed Jan. 1, 2026
My spouse and I were drafting an updated will, PA advanced health care directive and Medical Power of Attorney forms. We followed the online questionnaire and check list. We had a telephone conference with our provider attorney and it was fully explained what our next action steps were in clear language. I would highly recommend a LegalShield subscription plan.
Jennifer, thank you for sharing your experience. We're thrilled to hear about the clarity and support you received during the drafting of your updated Will and health care documents. It's great to know our seamless process and your consultation with our LegalShield provider lawyer were helpful. We appreciate your recommendation and are grateful to have you as a member. Please don't hesitate to reach out if there's anything else we can assist with.
Reviewed Dec. 31, 2025
Outstanding legal service was provided.
Charles, thank you for your positive feedback. We're thrilled to hear that the legal services provided to you were outstanding. It's our team's priority to ensure we consistently deliver high-quality service, and we appreciate you taking the time to share your experience. We're here whenever you need us in the future.
Reviewed Dec. 31, 2025
Legal Shield performed the legal services that I requested to the letter and they were courteous, professional and understanding.
Claudette, thank you for your kind words. We're delighted to hear that the service met your expectations and that our team handled your situation courteously and professionally. Thank you for choosing us, and feel free to reach out whenever you need support in the future.
Reviewed Dec. 31, 2025
Abogado Vladimir is the beat.
Nelly, thank you for sharing your thoughts. We value all feedback. Please let us know how we can assist you further. Thanks for being a valued member.
Reviewed Dec. 31, 2025
Excellent service and fast response within 8 hours same day.
Maria, thank you so much for sharing your experience. We are thrilled to hear about the fast service you received. Providing prompt and efficient responses is something we take pride in, and we are glad it made a difference for you. If you require any additional assistance, we are here to help. Thanks for choosing us.
Reviewed Dec. 31, 2025
LegalShield has been very rewarding in assisting me with my distress issues. I pray with the New Year coming in I gain solution through my Consumer affairs. As discount lot is exposed for fraud on myself, and so many other people in different states. As Az State. I became an advocate by this business. I am hoping for investigation by Az State consumer act to stop this business from robbing so many innocent people like myself. Thank you Legal Shield. I do appreciate your support and confidence in consumers affairs.
Mae, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Dec. 31, 2025
I was impressed by the company due to how they helped me in listening to my case, creating an account for me and provided me a legal advisor to handle my case although the final decision has not come. Am really impressed by the customer care representative who communicated with me in such a profound professional manner.
Richard, thank you for taking the time to share your feedback. We're delighted to hear that you had such a positive experience with our team and received professional and attentive service. If you require anything further while we await the final decision on your case, please don't hesitate to reach out. Thank you for being a valued member.
Reviewed Dec. 31, 2025
Legal Shield heard my situation and streamlined the process of justice when being accused of smoking in a hotel. I don't smoke. I've stayed in well over 100 hotels within a year and there's a reason why I never choose a smoking room. Wyndham/La Quinta in California tried to charge me $500 because they claimed that an "electronic monitoring device" detected smoke particles in my room, when the whole floor smelled like mold, Marijuana, and cigarettes. My room was also in close proximity to an outside area where people were smoking. I remember smelling it.
That being said, don't give up when these big companies try to introduce unfounded policies that milk customers with extra fees. Stand your ground when you know you're in the right. Legal Shield was a tremendous help. They sent a letter and let them and let them know that I have very valid defenses, and that I won't be giving up w/o a proper fight. I was refunded the amount without resistance. Score one for the people!
Gerald, thank you for sharing your experience with us. We understand it's unfortunate when such situations with unexpected charges occur, and we're pleased to hear that our services helped navigate this challenge swiftly and effectively. Our goal is to support our members in standing firm when faced with unfair charges, and knowing that you received a positive resolution emphasizes the value we strive to provide. We appreciate you choosing LegalShield, and we are here to assist you with any future concerns.
Reviewed Dec. 31, 2025
I do like everything about the company. I'm happy my nephew said something about the company. I'm glad to be a member.
Lawrence, thank you for your wonderful feedback. We're delighted to hear that you're happy with your membership and grateful for your nephew's recommendation. It's our privilege to have you with us, and we look forward to continuing to support you. Thanks for being a valued member.
Reviewed Dec. 31, 2025
The lawyer did a very good job of explaining to me the details regarding an option Will vs Trust.
Darryl, thank you for your positive feedback. It's fantastic to hear that your LegalShield provider lawyer did a thorough job explaining the details of the options of both a Will and a Trust. We appreciate you taking the time to share your experience, and we're here to assist you further if needed. Thank you for choosing us.
Reviewed Dec. 31, 2025
My interaction was amazing!
Pam, thanks for sharing your amazing interaction. We're delighted to hear that your experience with our team was a positive one. We’re here to support you whenever needed. Thanks for choosing us.
Reviewed Dec. 31, 2025
I needed answers about a very serious financial situation and the two lawyers I spoke with over two calls were excellent! Attentive, detailed, informative, and answered every question to the best that they could even redundant questions. They seemed to actually care about my situation and spent as much time as it took on the phone with me. I appreciated this on a very personal level.
John, thank you for your excellent feedback. We are delighted to hear that your LegalShield provider lawyer provided attentive and thorough service, addressing all your questions with care and dedication. It's great to know you felt supported during such a significant financial discussion. We are always here to help you whenever you need us. Thank you for choosing our services.
Reviewed Dec. 30, 2025
LegalShield was very professional and courteous on my phone calls. They were very helpful in connecting me to a law firm to help me recover my security deposit. The law firm Fiffick Law Group were also helpful and prompt in answering all my questions . I highly recommend Legal Shield.
David, thanks for the kind words. We're thrilled to hear that our team's professionalism and courtesy have made a positive impact on your experience. It's fantastic to know that our team was able to assist you efficiently. If you need any more help, please don't hesitate to contact us. Thank you for trusting us and recommending our services; we appreciate your support.
Reviewed Dec. 30, 2025
Great communication from attorney. Clear and concise information regarding my case. Attorney representing me attended court on my behalf and communicated after court was finished. Proficient, professional and expert matter regarding my case!
D. Blake Jr., thank you for your positive feedback. We are delighted to hear that the communication with your LegalShield provider lawyer was clear and comprehensive, meeting your needs throughout the process. It's gratifying to know our professional and proficient service has made a significant difference in your case. We appreciate your feedback and look forward to providing further assistance whenever needed. Thank you for your trust and for being a valued member.
Reviewed Dec. 30, 2025
The service that I've received from the LegalShield was very professional. They understand my issue that I was having. They explain everything to me. What I need to do, and I appreciate this service.
Donna, thank you for sharing your positive experience with us. It's wonderful to know our team provided professional service and clear guidance. We're glad we could meet your needs promptly and effectively. Thank you for being a valued member. We are excited to continue serving you in the future.
Reviewed Dec. 30, 2025
The knowledge and experience in the Law question I asked about my problem I had. I would recommend them at anytime. They do a great job.
Vera, thank you for your excellent feedback. We’re delighted to hear that you found our team knowledgeable and helpful with your legal inquiry. It’s great to know you would recommend us, and we are committed to providing consistently outstanding service. Thank you for choosing us.
Reviewed Dec. 30, 2025
Great team. Always looking out for their clients. Thank you the guidance and strength to challenge a complicated situation.
Jonathan, thank you for sharing your wonderful experience with us. We are delighted to know that our team provided you with the guidance and support you needed to navigate a complicated situation. We’re here to assist you whenever you need us. Thank you for trusting us and for acknowledging our team's efforts.
Reviewed Dec. 11, 2025
I'm not going to write them no star because they're that pathetic. You pay money hoping that you would get an attorney and all the attorneys do is refer you out and then when you catch your plan because you're not happy with the services and they don't do anything for you they won't refund your money. Agency is nothing but a rip off and a bunch of cons. It's called highway robbery, false advertisement and I will not use them again or refer them to anybody. Bunch rip offs.
Vernon, thank you for bringing this matter to our attention. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Dec. 10, 2025
I’ve been a LegalShield member twice — once several years ago, and again more recently for both my business and personal legal needs. I originally planned to cancel quietly with no animosity, but after my final interaction with their customer service today, I feel obligated to leave an honest review. Simply put: I never found real value in this service.
Across multiple years and multiple legal matters, the attorneys assigned to me were consistently negative, unhelpful, and seemed to put in the bare minimum effort. The advice was always the easiest “cop-out” answer possible, things I could find on Google in seconds. There was never any creative problem-solving, no outside-the-box thinking, and no feeling that they were genuinely trying to help me find solutions.
In fact, on several occasions I ended up representing myself — both personally and for my business — because LegalShield wasn’t offering anything useful. The only times the service had any value at all were when I needed a letter sent on law-firm letterhead to add weight to a situation. But realistically, those were things I could have drafted myself, and that tiny benefit wasn’t worth the cost of ongoing membership.
Even worse, the letters they typed for me weren’t even proofread. They contained multiple typos and misspellings, which completely defeated the purpose of having a law firm represent you. Instead of adding credibility and professionalism, the mistakes made the letters look sloppy and weakened my position — something I could have avoided by just writing the letters myself.
They also advertise “discounted rates” through their referral network, and that is absolutely not true in my experience. Earlier this year, I had a lawsuit and contacted them expecting at least a slight break on attorney costs. The attorneys they referred me to were both charging more than what I was being sued for. Meanwhile, I easily found several attorneys on my own who charged $1,000–$1,500 less than the lawyers in LegalShield’s so-called discounted network. That alone told me their referral claims are misleading at best.
Today, they called asking me to update my payment method after I had switched banks. That’s when I realized I didn’t want to continue the membership, so I told them I’d like to cancel. When the representative asked why, I gave calm, genuine feedback — exactly what I’ve written above — without being rude or emotional. I explained I’m not a legal expert, but I’m also not clueless; I can look up statutes and figure out legal options on my own, and I expected more than Google-level advice from a paid service.
Instead of taking the feedback professionally, the representative responded with a sarcastic comment along the lines of: “Oh, I understand you’re a legal expert. We’ll just cancel your service.” That unnecessary, snarky remark was the final confirmation that I made the right decision in canceling. And it’s the reason I’m leaving this review. All she had to do was process the cancellation respectfully, but instead I left the call feeling dismissed and talked down to. If you’re expecting meaningful legal guidance, critical thinking, or proactive problem-solving, LegalShield is not the service for you. In my experience, they offer minimal effort, generic advice, misleading “discounted” referrals, and customer service that becomes unprofessional the moment you provide honest feedback.
Fabian, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Customer Care Team at (800)-654-7757 or via chat at https://bit.ly/4kZ9t8d between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Reviewed Dec. 8, 2025
Please DO NOT pay for this service!! We paid them $60 a month for 8 years and when I needed them to simply write me a dispute letter they REFUSED!!!! Are you kidding me? Now who do I get another legal service to sue them! It just shows that every day someone is out to scam you and no one is immune! If you have this service already, cancel as soon as you can!
Daniel, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed Dec. 8, 2025
This was my first use of LegalShield and it went very well. The attorney I spoke with was very helpful and made the experience good. Even though he had to refer me to another office since I was not in his area it was good to get the information.
William, thank you for sharing your experience with us. We're delighted to hear that your first encounter with LegalShield went smoothly and that you found your LegalShield lawyer helpful. The referral is an integral part of ensuring you receive the most accurate guidance specific to your area of law. Please don't hesitate to reach out if we can assist you further. Thank you for considering us for your legal needs.
Reviewed Dec. 6, 2025
Great way to get legal advice. Canceling the membership should be something that can happen quicker. Waiting for an email just to cancel the account is ridiculous. I called and sent out an email and I’m still waiting to get my account cancelled. I’m praying they do NOT charge me again for the next billing period all because they weren’t able to cancel my membership in time.
For annual memberships, you may cancel at any time after your first 12 months. If you have further questions, want to verify that your request was received, or would like to speak to someone directly on this matter, please get in touch with our Customer Care Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Please note, If your membership was obtained through your employer, we also recommend notifying your Human Resources department to ensure your cancellation is fully processed.
Reviewed Dec. 5, 2025
I was extremely pleased with my experience with Legal Shield/ Ross and Matthews. I have worked with them many years ago and they still after all these years have maintained superior customer service, knowledge about the legal matter, and respectful and courteous. They treated me in a dignified manner and were efficient and timely. Thank you, and I look forward to a continued relationship with this company, confident in their ability to assist me effectively.
Lezlie, thank you for sharing your experience. We’re delighted to hear that our team has consistently met your expectations with our superior customer service over the years. We're thrilled that you’re confident in our team's ability to assist you and look forward to continuing to offer support. Thank you for being a valued member.
Reviewed Dec. 5, 2025
I would give Legal Shield 5 stars, however, the issues I have with a particular business has not been resolved. I am not sure what my next steps should be. I accuse this business of fraud. But I don't know how to bring this company to justice for me.
Barbara, thanks for the review. We are here to help. Please reach out to our LegalShield provider law firm; a member of our team would be happy to help clarify the next steps you should consider for your legal intake. We look forward to assisting you. Thanks for choosing us.
Reviewed Dec. 4, 2025
Wonderful representation and very courteous staff. Maria my attorney is very knowledgeable and felt comfortable with her approach. Highly recommended! She furnished the documents in a professional manner.
Michael, thank you for sharing your positive experience with us. We're thrilled to hear that your LegalShield provider lawyer and her courteous approach made you feel comfortable and informed throughout your process. It’s fantastic to know that our efforts resonated well with your expectations. We're grateful for your high recommendation and pleased that our team could support your needs in a professional manner. If you ever require assistance in the future, we're here for you without hesitation.
Reviewed Dec. 4, 2025
I used LegalShield for will/estate planning services. The process was easy and seamless. All phone calls were friendly and professional, my questions were answered in a timely manner. I appreciate all of their assistance. Angela and Kyle, thank you for your knowledge and professionalism.
Millette, thank you for your fantastic feedback. We're delighted to hear that your experience with our Will and Estate Planning services was seamless and that our team's professionalism and friendly assistance met your needs. If there's ever anything more we can do for you, please don’t hesitate to reach out. Thanks for being a valued member and for trusting LegalShield with your legal matters.
Reviewed Nov. 21, 2025
I've been a member of LegalShield for years, and have seen them really go downhill. From the corporate office trying to slide in a price increase by saying you're a valued, loyal customer and they want to offer you these additional benefits. The catch is it's for an additional $13 a month! On top of this, it automatically signs you up for the price increase/upgrade?? You don't even need to authorize this increase, it just goes right into affect on a certain date. So if you don't see the email, you're out of luck! The real kicker is in order to not move forward with this price increase, you have to deal with the customer service department, where the agents are very rude and put you on hold for a long time. Forget about trying to speak with a manager.
I asked to speak with one and was put on hold for close to a half an hour, where I just hung-up because I couldn't wait any longer. Then when you try to cancel your membership, you have to call customer service again and that's when your time on hold really begins! They try to make it as difficult as possible to turn down an upgrade (really a price increase!) or to cancel your membership. It's definitely not worth all the headaches, especially with all the shady price increases.
Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, phone number, and your request to cancel the membership. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Customer Care at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Customer Care Team and your Provider Law Firm is just a tap of the app away.
Reviewed Nov. 17, 2025
Do not waste your money. I have had Legal Shield through my company for 2 years and this service is worthless. I do not have anything positive to say about this my experience with Legal Shield. I'm only paying $19.99 a month through my company and it's still a waste of money.
Denise, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Nov. 8, 2025
Mr. ** was very helpful and brought clarity to some issues that I did not fully understand. I am grateful for the information and insight shared that has better prepared me for settling my aunt’s estate. Thank you.
Anna, thank you for sharing your positive experience. We're pleased to hear that our team's support helped bring clarity on such an important matter. It's gratifying to know that we could provide you with the information necessary to help settle your aunt’s estate. Please don’t hesitate to reach out if you require further assistance in the future.
Reviewed Nov. 7, 2025
Was very helpful solving my problems.
Charles, thanks for the kind words. We are glad that our team's service helped you resolve your concerns. Thanks for being a valued member.
Reviewed Nov. 6, 2025
Great communication with patience and understanding. Very clear instructions. My Legal Shield Rep. Ron ** is amazing. Love Legal Shield.
Christie, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Nov. 6, 2025
Prompt and sound advice.
Suresh, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed Nov. 6, 2025
I needed help with a landlord-tenant issue. All my dealings with the lawyer were professional, prompt and satisfying. I highly recommend Legal Shield.
Patti, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed Nov. 6, 2025
Great experience.
Sarah, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever legal assistance is needed. Thanks for choosing us.
Reviewed Nov. 5, 2025
They fulfill every I ask for!
Consuelo, thank you for your kind words. We're thrilled to hear that our team has met your needs and made such a positive impact. Please don't hesitate to contact us if there's anything else we can assist you with. We're always here to help.
Reviewed Oct. 16, 2025
LegalShield is a scam good for writing a will. That’s about it. I signed up for their Premier Plan. I spend considerable time on the phone with the sales rep asking many questions and based on his responses decided to sign up. Well 3 hours later I cancelled. They lied to me to get out to sign up. Their services are beyond limited. It took 3 months to get a refund. They kept telling me they gave me back my money which they did not. Only got a refund from my chargeback. Can not Company beware. They said they cancelled my membership 9/1/2025. Did see my money till October 16/2025.
We’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide transparent information about our memberships and ensure members receive timely support. We appreciate you bringing this to our attention and would like to help. Please reach out to our Customer Care team at (800)-654-7757 M-F between 7-7 CST so we can review what happened and ensure your concerns are fully resolved. Thanks.
Reviewed Oct. 14, 2025
I've been using Legal Shield for the past few years now and they have done a great job guiding me and my family through some changing events. They have every kind of Lawyer you could need at hand, and I’m pleased to have them as my counsel.
Victor, we really appreciate your positive feedback. We’re glad to hear that you're satisfied with our service. Thank you for acknowledging our efforts, and please don’t hesitate to reach out if you need any assistance in the future. Thanks for choosing us.
Reviewed Oct. 13, 2025
They were very helpful. I haven't gotten additional info they need yet.
Cornella, thanks for the kind words. t's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed Oct. 12, 2025
I've been with them for several years and have a high risk job so trouble pops up. I needed help with a civil rights matter involving the police harassment and profiling that Left me and my spouse permanently injured and disabled. We reached out and had evidence but the attorney Emily laughed at us! And even tried to convince us we didn't have a case! Another attorney talked to us like we we're jailers. I even shared that I lost a pregnancy as a result and this attorney offered no empathy and said find a criminal attorney!!! Suggesting that I'm a criminal??? I'm confused so we have PTSD, a dead infant and are permanently disabled due to police Harassment and profiling and we both have a clean!!! Record.
Truth this is company not only told me that I'm too poor to pursue a case, but also hung the phone up in my face after breaking out into laughter. I'm telling the absolute truth. This company uses us poor people to fund them while they take cases from the rich or well-off never truly getting us justice. My mental health is destroyed by the way I was treated and this civil right case I can't get justice for. Because of God I never unalived myself. 6 years of paying this company for them to do nothing absolutely nothing for me when I needed you. You scammed me and emotionally abused me!!!! I overly dislike you for what you did!!! And neglected me!! I needed you. I needed you!!! I needed you!!! I overly dislike you!!
Thomasina, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Oct. 11, 2025
Lately, it is difficult you take care of me, customer, till the end satisfactorily. Take long time for going back to me and finally, suggestion for putting me to work on my own case like one of you. I'm not the attorney, I'm member for this service.
Antonio, thank you for sharing your feedback with us. It's disappointing to hear about the challenges you faced with service support and communication. We genuinely strive to provide helpful and timely assistance to all our members. We'd like to address and resolve this for you promptly. Please reach out to our Customer Care Team at (800)-654-775, M-F, from 7-7 CST, so we can ensure your needs are properly taken care of. Your opinions are valuable to us, and we are eager to turn this experience around for you.
Reviewed Oct. 10, 2025
You were a big help thank you
Arlene, thanks for the kind words. We are thrilled that our team's efforts could be a big help in your situation. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed Oct. 10, 2025
Good customer service.
Mncedisi, thank you for your kind words! We’re thrilled to hear that you had a positive experience. Please feel free to reach out if you need further assistance; we're here to help. Thanks for choosing us.
Reviewed Oct. 10, 2025
I found the process to take longer than anticipated. Phone calls were courteous and requests were attended promptly.
Ronald, thank you for your feedback. We appreciate your patience and understanding. It’s great to hear that our team was courteous and attentive to your requests during the process. We continually strive to enhance our services and your comments are crucial for this ongoing improvement. Please feel free to reach out if you have any additional feedback or need further assistance.
Reviewed Oct. 10, 2025
Thank you for getting the job done 👍
Latara, we really appreciate your positive feedback. We’re glad to hear that you're satisfied with our service. Thank you for acknowledging our efforts, and please don’t hesitate to reach out if you need any assistance in the future. Thanks for choosing us.
LegalShield Company Information
- Social media:
- Company Name:
- LegalShield
- Company Type:
- Private
- Year Founded:
- 1972
- Formerly Named:
- Pre-Paid Legal Services, Inc.
- Address:
- 1 Prepaid Way
- City:
- Ada
- State/Province:
- OK
- Postal Code:
- 74820
- Country:
- United States
- Website:
- www.legalshield.com