LegalShield Reviews
formerly Pre-Paid Legal Services, Inc.
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About LegalShield
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
- Serves individuals and businesses
- Unlimited legal advice
- 24/7 emergency legal assistance
- Limited services in Massachusetts
LegalShield Reviews
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- 4,642,665 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 29, 2025
I always find help with legal assistance through LegalShield associates.

Tyrus, thanks for the five-star review. When you need legal help, LegalShield is here. Thanks for being a valued member.
Reviewed March 28, 2025
I rechecked out to this company and asked for a specific problem that is literally written on their website, I asked two different customer service agents if it was something that could be done, they agreed. The lawyer calls and jump threw hoops and says that isn’t something they can do, but if I want to pay more money they can another attorney to do it and offered me a 15 percent discount. So basically, the membership is to get you in the door to pay more money, it doesn’t actually do what they have listed, which I am sure is fraud, so now I have to find a real lawyer for law shield lol. I asked if maybe I could talk to another attorney, they said that could not be done either.
I called for a refund and to cancel and they tell me, I have to wait 48 hours to cancel (actually longer because they close over the weekend) but I probably won’t get a refund because the contract I sign (I did not sign anything and was not verbally told) that it's non refundable. She then said I shouldn’t cancel because there are other services they could provide and they would send them over, I told her no thanks and she said I'll send them over anyway. Being scammed by a company that’s supposed to provide legal help is distasteful. I also just received an email that they tried to call but I didn’t answer but I'm holding my phone and have no voicemail, (they aren’t waiting for documents because they said they don’t write letter) I will screenshot if you need it.

Kenya, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed March 28, 2025
Hans was extremely helpful.

Susan, thanks for the five-star review. We are happy you found our team helpful for your legal needs. Thanks for choosing LegalShield.
Reviewed March 28, 2025
The attorney was clear and concise in her presentation of the facts related to my questions.

Earl, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing your experience with us.
Reviewed March 28, 2025
Legal Shield, especially Atty Chris has been wonderful. Professional, kind, responsive, knowledgeable partners. We are glad to have. Thank you!

Lorena, thanks for the five-star review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for being a valued member.
Reviewed March 28, 2025
WFJ represented me for a WI speeding citation. They got the fine reduced and demerit points reduced. A great result.

Greg, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for choosing LegalShield.
Reviewed March 28, 2025
LegalShield has been responsive to any questions I have, frequently mentioning alternatives I was not legally aware of. While I sometimes have to wait for a customer service rep (they have many callers), once past that, I am quickly transferred to someone who can help. The lawyers I have spoken to are top notch.

Sandra, thanks for the review. We are thrilled our team is providing you with excellent service. Thanks for being a valued member of LegalShield.
Reviewed March 28, 2025
Yes. The response to my request to update my will was quick and thorough. I will definitely contact them again when I have a need.

Sandra, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for choosing LegalShield.
Reviewed March 28, 2025
Melody ** is very polite and accommodating, I like working with her.

Barbara, thanks for the five-star review. We are pleased our team is providing you with excellent service. Thanks for being a valued member.
Reviewed March 28, 2025
The lawyer Maithili **. Legal Shield Attorney was the best I ever had in legal shield !!

Glenn, thanks for the review. We are happy to learn about your positive experience with your LegalShield Provider Lawyer. Thanks for being a valued member.
Reviewed March 28, 2025
Phillip H. ** is truly a genius. We are very thankful to have him.

Hillary, thanks for the glowing review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for sharing.
Reviewed March 28, 2025
All about helping people.

Gwendolyn, thanks for the glowing review. We couldn't agree with you more! Thanks for sharing.
Reviewed March 28, 2025
Very happy and satisfied with the service. Looking forward to following up and getting a few things worked out.

Mitchell, Thanks for the wonderful review. We are thrilled to hear that our service met your expectations. Our team looks forward to assisting you further. Thank you for sharing your positive experience with us.
Reviewed March 28, 2025
I use LegalShield to helped me to understand my options with legal issues that I encounter. I appreciate their support. Thank you so much for your assistance. Have a blessed day.

Charlene, Thank you for the kind words and positive feedback. We're delighted to know that LegalShield has been able to support you with your legal concerns. It's our priority to provide you with reliable guidance and assistance. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed March 28, 2025
This is an excellent membership. All their lawyers are very nice to deal with, very helpful, and very knowledgably. Based on the great experience it has been being a member, I certainly recemented them!

Guillermo, thank you for your wonderful feedback. We're delighted to hear that you're enjoying your membership and find our team to be as helpful and knowledgeable as we strive for. We appreciate your recommendation and look forward to continuing to support your needs. Thanks for choosing us.
Reviewed March 26, 2025
I thought/hoped LegalShield would be the answer I had been looking for. You send in your supporting documents a firm vets them and if they feel it needs attention they refer you to an attorney(s). What could be more simple? Unless every single lawyer is not taking new clients. I have an incident that has spun off in four directions. The vetting firm I sent all my supporting docs to was very nice and even acknowledged and said "You have been through it." (understatement) but everyone referred was too full to even do an intake and some call back.
The root cause is just not a money making incident it is a career maker, and a morally in very bad faith as well. It's not complicated and I have documents with threats from government employees from his city email addresses. My witness to the issue is a Disability Coordinator & Deputy of Development for the city council (he forwarded me the internal discussions). Seems pretty easy to generate interest but if no one is taking cases you can't even get in an explanation of what was done and by whom. So it has been Legal shield is/has been very disappointing.

Jefferson, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed March 22, 2025
I appreciate the quick responses when I reach out to you, the responses via text or email can be overwhelming. I have always wanted to speak to someone to fully understand what I’m trying to convey….any get back from the attorney. I have been a longtime customer and honestly I like the one on one conversations.

Wilma, thanks for the glowing review. We strive to make the intake process as straightforward and easy to understand as possible, and it's wonderful to know we were able to achieve that for you. Thanks for being a valued member.
Reviewed March 19, 2025
I started on 2/28/25 to resolve a matter concerning a credit issue regarding a credit card. I had only received the information a week or two earlier, so I wanted to be proactive in resolving the issue as quickly as possible. I sent the required documents the first time I believe the attorney was Wiley. I spoke with her she stated get more documentation from the courthouse; I did as she requested. We were dealing a statute of limitations matter. She needed that final document to determine in fact it was a matter of statute of limitations. If I got that she could potentially prove it wasn't a valid ask from the other side. We spoke yesterday and everything changed. What was discussed on the phone yesterday was never mentioned. I felt embarrassed as she stood off to the side asking what the problem was.
I'm not an attorney but I'm competent enough to understand some jargon and I know when you've flipped the script on me and was stringing me along all the time and not being transparent. I would like someone to go and review my conversations with this "attorney." I'm pretty pissed that I'm two days away from my meeting and I thought three weeks ago I'd be in a better place. I have dealt with an incompetent individual for three weeks and she downplayed it all yesterday. I believe she was mocking and laughing at me. I was on hold thinking she was getting information for when the call dropped! I had to call back and return to the cue once again, But, Legal Shield has taken money out of my account they got paid I got laughed at!! Now, I'm facing this matter alone I'm right back where I started!!!
Eugene

Eugene, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed March 19, 2025
They don't have **-speaking lawyers in Maryland, nor are there options for using an interpreter, even through text messages. My English isn't excellent. I wouldn't want to say something and not be understood. They should clarify on the website before purchasing the membership that they won't help you in Spanish, so you don't have to pay and get your money back.

Javier, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Reviewed March 17, 2025
Always knowledgeable, helpful, & accurate.

Debbie, thanks for the glowing review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for being a valued member.
Reviewed March 14, 2025
Most the attorneys you will talk to are lazy and incompetent. Will only help on some matters so if you need help with court documents do not bother with this company. Unfortunately there are not whole of online legal services that do but I need to look around more.

Michael, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed March 14, 2025
LegalShield has always provided the best possible service. When I speak to anyone from your office, they are very professional and courteous. They explain everything in detail and make sure to ask if there is anything else that I need to be answered. Great job everyone!!

Virginia, thanks for the glowing review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for being a valued member.
Reviewed March 13, 2025
Yes I would recommend to a friend. It's legal services at a price affordable to a person who can’t afford to pay full price for a lawyer. I will continue to pay LegalShield always ..I will not stop because my case ended. I will keep them paid as a retainer. Thank you LegalShield for your existence.

DawnMarie, thank you for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for choosing LegalShield.
Reviewed March 4, 2025
The attorney was very professional, sent a letter off for me, I am just waiting to hear the response back the the insurance company. Yes I would highly recommend Prepaid to family and associates.

Kimberly, thanks for the five-star review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing LegalShield.
Updated review: March 6, 2025
I have received good help from Legal Shield in the meantime and am satisfied that they are giving me good advice.
Original Review: March 3, 2025
I am Shocked LegalShield doesn't have anyone to help me with Chapter 11. I just need advice. I have been a member of Legal Shield for years and they can't help me when I need them? Hopefully they will finally find someone or why have Legal Shield?

We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed March 3, 2025
Fortunately didn't end up needing to use any attorneys for my situation. However, their process was very slow and didn't offer much assistance if I had needed. Took over two weeks to respond at times. Additionally, when I had signed up I was told there was a ANNUAL $40 fee when you signed up to be a member. I was a bit confused and shocked when I started being charged $40 each month after the first.
I then contacted their customer service department and they told me to send a email to their supervisor including a refund request and a request for cancellation. After I had sent this email, I had heard nothing after a week. Then, I called their customer service again and they said "You can not pursue a refund because you had wanted a cancellation at the same time you asked for a refund, therefore due to our terms and policy, we can no longer refund you." This behavior is not professional and no client should be treated like this. From my experience, they have chosen to be deceptive and not professional. I would not do business with this company again.

Ryan, thank you for your feedback. We are sorry that you didn’t find our services beneficial for your needs. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed March 1, 2025
I am so glad that I had this attorney helping me with this intractable problem. If I did not have an attorney which is what I told her, I would still have my home under lien which should not have been the case. I paid the loan in toto yet, they wanted me to call them so that they could scare me but once they realized that I have Legal Shield behind me, they released the lien on my home. Praise the Lord and thank you, my attorney.

Segun, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thank you for being a valued member.
Reviewed March 1, 2025
LegalShield gives me peace of mind and the attorneys and staff have went above and beyond to help me with some ugly situations. I appreciate everything you have done for me; that's why I've been a member for 10+ years.

Sandra, thanks for the glowing review. We are proud to help our valued members, like yourself, protect their legal rights. Thanks for choosing LegalShield.
Reviewed March 1, 2025
Our attorney has been very thorough and responsive through our experience. I'm very pleased with the experience, and high satisfied.

John, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing your experience with us.
Reviewed Feb. 28, 2025
Fast and professional updates to will and power of attorney documents.

Mark, thanks for the review. It's fantastic that you could complete your important legal documents efficiently and confidently with our team. Thanks for choosing LegalShield.
LegalShield Company Information
- Company Name:
- LegalShield
- Company Type:
- Private
- Year Founded:
- 1972
- Formerly Named:
- Pre-Paid Legal Services, Inc.
- Address:
- 1 Prepaid Way
- City:
- Ada
- State/Province:
- OK
- Postal Code:
- 74820
- Country:
- United States
- Website:
- www.legalshield.com