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About LegalShield Reviews
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and across all of Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
Pros & Cons
Pros
- Serves individuals and businesses
- Unlimited legal advice
- No retainer fee needed
- 24/7 emergency legal assistance
Cons
- Limited services in Massachusetts
Bottom Line
LegalShield partners with law firms to offer assistance with everything from speeding tickets to court representation. However, not every situation is covered by your monthly membership fee, so be prepared for other costs.
LegalShield Reviews
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Reviewed Aug. 19, 2023
I had an issue with Air Canada, and wanted a lawyer’s letter sent to the company because they were not responding to my emails. Lawyer ** told me LegalShield only sent letters in the United States. I told him Air Canada has a local office at Hartsfield Airport, he snappily told me, “I am closing your ticket. When you get an address you can call back.” As soon as I came off the phone, I Googled and found the address. He did not have to close the ticket. All he had to ask was for me to include the address with my supporting evidence. Yes, to me, his customer service sucks. He shut me down as soon as I began speaking.
Juanita, thank you for bringing your concern to our attention. That is never an experience we want our members to have. We apologize. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.
Reviewed Aug. 10, 2023
I became a member when it was Prepaid now it's LegalShield but they use same law firm, It’s hard to get a hold of somebody the last time I was paying for a service on the lawyer didn’t contact me in a timely manner. I had an urgent matter that was time sensitive and they never contacted me yet on their side they say they did and I have proof they didn’t and that is the whole problem. I am merely asked for a credit to my account, and they canceled it instead when I have open matters, so this is just ridiculous and I paid for a service that they say that I have to pay for again. I would not recommend this place at all because they are not living up to what they say they will do.
We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where a team member would be happy to provide support.
Reviewed Aug. 5, 2023
I've been with LegalShield for six years and haven't used them, but was informed by their reps there that as a member I continued to accrue hours with an attorney. I had a legal situation from someone trying to collect money from me I didn't owe, and was referred to a LS attorney to deal with it. I was informed by LS that they would offer either a free consult, a written letter OR read a document (less than 15 pages!) in order to assist me. LS then made it sound like I was getting a great deal by informing me any further work from the attorney would be with a 25% discount!
The hours I was informed I had received were only good if the case went to trial! THIS IS A SCAM, AND YOU WILL GET VIRTUALLY NOTHING FOR THE MONEY YOU PAY. I have canceled my subscription with them as of today. In six years I have paid this company $1500 and today I learned it was a complete waste of time and money. To others reading this, I encourage you to go elsewhere for legal help. LegalShield is a joke.
Doug, thank you for the feedback. We are disappointed that you feel our services did not meet your needs. We would like to provide you with some clarification. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Aug. 3, 2023
Other law firms and attorney(s) I have consulted with responded very professional and most of the time would listen to my concern. Betty J (B J) ** with LegalShield, Riggs Abney Neal Turpen Orbison & Lewis, P.C., was very rude and when I was defended myself BJ and LegalShield cancelled my membership and then gloated with an email. Don’t Bother.
Kimberly, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. Thank you.
Reviewed Aug. 2, 2023
I was promised a title/lien search by a customer service agent before I paid them. I paid the money. They had a lawyer call me to assist me and said, "I'm not a real estate lawyer but I have experience in real estate" then proceeded to look up the home I wanted to buy on the same internet search I did and told me that he couldn't access it because they require a fee then told me the email address to LegalShield's lawyer request service and again I asked him, "Ok so these are real estate lawyers they can look up if there is a lien correct?" And he said yep they can do all that.
After 3 days a real estate lawyer called me and said that legal shield does not offer lien and title searches and that I would have to hire an attorney in my county for that. So basically I was lied to and then paid 30 dollars to be told I need a lawyer which is why I came to them in the first place so I was completely robbed of my money and got nothing for it but lies. So for anyone who needs a buyer/seller contract to be reviewed by a lawyer and have a title/lien search please not LEGAL SHIELD DOES NOT COVER LIEN/TITLE SEARCHING.
Andrea, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed July 21, 2023
What a scam! The law firm I was assigned to refused to provide assistance for a topic clearly covered in the contract. Nor would the law firm give me a referral to another, stating "we could give you a referral but choose not to. The law firms have sole discretion to decide if they will accept a client's questions and simply have to say "it's a matter of ethics" to avoid helping a paying client. My supposed "advocate" at LegalShield did nothing to help me. A complete waste of my time and money.
Stacy, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided.
We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed July 18, 2023
If you are smart you will never use this product. Backdoor conversations and blatant lies. I plan to visit every single person involved to express my disgust for how they treated me. An evil pawn for the federal government to oppress working class people.
Mitchell, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed July 17, 2023
So useless. I've subscribed for over a year just to have a peace of mind but when I actually needed their help for a traffic issue, first the lawyers they hire is very impatient and a bit rude even. Also they are just NOT GOOD. They told me nothing can't be done for my ticket but I ended up looking for another lawyer locally and they easily helped resolved the ticket. AVOID AT ALL COST.
Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.
Reviewed July 3, 2023
They lied to me in the chat on the front page of their website saying they could help me, only to have the lawyer call same day and say that they in fact couldn't help me. They hide cancellation. You have to email (or write a letter) to cancel your account. I requested cancellation and a refund but only got the first... I hope. I plan to review this terrible lying scam site on every review platform that EXISTS.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided.
We are sorry that you are choosing to lose your affordable legal services; LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. As stated online, per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed June 26, 2023
1. Attorney called, which I missed. Did not leave message. I called back and put back in queue. 2. Talked with Phelps. Emailed info that day. Received confirmation they received information. 3 FIVE DAYS later I get text asking for information. Got confirmation and called to make sure. 4. He had to write short letter, about an hours work. 5. Called after waiting two weeks and was told I was in the queue, BUT there are a number I letters before mine. 6 contacted Legal Shield to assign another attorney or cancel account. THEY cancelled account. Do not do business with them!
Richard, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed June 24, 2023
I have been with LegalShield since it was Pre Paid Legal. Their tech services are ancient. The last couple times I've attempted to use forms downloads it did not work because it is outdated. I needed to update a rental agreement about six months ago and forms was out of date/commission (I ended up having to use some other forms downloading service). I attempted to download the pdf for estate planning and it will not work because it is out of date. With so many members paying monthly fees it's very frustrating you can't use the services when needed. I don't even use the service often but when I do I expect the very things I'm paying for to at least be up to date. The last time I was going through estate planning the same thing happened and LegalShield emailed me a form. Horrible tech game, smh.
Everett, thank you for your feedback. We are sorry to hear you are having technical difficulties accessing the latest LegalShield Forms. These can be found directly in our LegalShield app. Please ensure that the OS on your device & your LegalShield app is updated to the latest version. For further assistance, please contact Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help.
Reviewed June 22, 2023
Very disappointed after waiting for an attorney to call up after submitting documents. Finally get a call only to be told I must speak with an attorney in another state regarding the documents. Unacceptable for the monthly membership ship fees we pay.
We appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Reviewed June 7, 2023
The problem the lawyers are lazy and discriminate against women who call in. They wrote a letter on my behalf, but also called and sent a letter saying they didn’t represent me. The problem they was not willing to understand my issue and provide the correct lawyer for assistance. They sent me to workers' comp lawyer. He said it was not a workers' comp matter. Then they sent me to personal injury and he said he could not factor in all my issues with what he practice. When I initially called LegalShield about my issue I had to literally fight to be heard for I did have evidence. They refused to send letter, for they said I had to prove my sickness when I sent the doctor's note.
I had to ask for a supervisor. The problem they wasted all my time by not respecting me as a smart woman. They have attitudes, rude, and not willing to understand my issue before they steered me in the wrong way. Then tell me they can not refer me out again. When they referred me to wrong lawyer. Told me to call referral service or EEOC. They are offering wrong information cause they think I’m not smart enough to figure it out! But what I figured out is they are abusing their practice and taking my money.
Joanne, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Reviewed June 3, 2023
LegalShield supposed to help you find an attorney and another state and they suggested this one attorney that stole $5,000 from me and then try to ask for a total of $16,000 for one mediation. Her name was Michelle **. She never gave me a written contract as LegalShield states that the attorney must give you a written contract between you and the attorney. When I had trouble with this attorney and I made complaints about her LegalShield never help me not one bit. They're like, "We don't get involved in with the attorney you have that we suggested. We don't get involved in that case." they didn't help me not one bit but made me file bankruptcy against this attorney.
I try to do arbitration against this attorney but because I highlighted the LegalShield document that we must have a written contract between each other she won that case? Why wouldn't LegalShield be a part of my arbitration to help me to let them know and confirm that you must have a written contract between me and the attorney! You pay this company to help you to get the right attorney but they did not. This person wasn't even a child support family attorney. They gave me some ** attorney that wasted time and my money and they should be sued and they didn't help me not one bit!!!
Justina, Thank you for bringing your concern to our attention. We want the opportunity to review this matter further and provide you with the support that you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. Thank you.
Reviewed May 27, 2023
Don’t trust this cheating LegalShield stuff. I submitted my LegalShield membership application on April 21, 2023, and they took membership fees out of my credit card within minutes. Twenty minutes after submitting the membership application, I changed my mind and canceled my membership, and around one week after that they sent me an email saying they would process my request of cancellation (pretty slow response). So far after 5 weeks from the time when I submitted my cancellation request, they still haven’t refunded my membership fees yet though I called them three times to request the refund. It looks like they don’t want to refund my membership fees. It’s really bad to do that kind of dishonest business. Never, never trust them! They just want to cheat and steal your money.
Anthony, thank you for feedback. We want to provide you with some clarification and get you the support you need. Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed April 28, 2023
I was a member of LegalShield services for about a year. I took the 6 month contract. They were so so, they did help me in about 3 cases, then I had 2 cases they threw to lawyers outside of legal shield, (that meant they didn't know what to do). Of the 6 or 7 attorney, 4 were very decent, 2 couldn't had care less, and one just seemed plain ignorant for an atty. to me. The receptionist service was something else, about 3 were good, the others seemed to me like gum-chewing bubble heads, bottom line here, there were times when I called and no one seemed to know what was going on with my case. But, like I mentioned in the beginning, it was so/so, meaning, there were good days and good attorneys.
However, my wife and me were in Hawaii when time to renew my membership pop up, when we came back, and I found out about it, I tried to renew it, yet I was met and treated as if I had walked out owing money to somebody, I was told that they were going to see if I was going to be allowed back, and this is when I paid for everything up to including their smiles. So I told them not to worry, that I would save them the trouble, and not to bother in taking the draft payment out of my account, because there weren't going to be any funds for their payment, that they were fired!. With these people you have to be perfect, you're not allowed to be human and forget anything, yet, when they do it, Hey, they are only humans. So I wouldn't recommend this outfit to anyone that is human and may forget something here and there, that's when they will find out this company's true colors. Thank you for reading my experience.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We are sorry that you are choosing to lose your affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed April 11, 2023
UPDATED 4/11/2023: This law firm assume and accepted my case, which was clearly personal injury case for a landlord and tenant case. Their lawyers, in-turned filed my petition using a legal claim that ensure I lose the case, meanwhile the law firm would get rich charging me hourly fees. Which I had paid a total of $2,400.00, for them to intentional lose my case. I'm on a fix income and cannot afford to give away, this kind of money. Which it seem I did with this law firm. Meanwhile the opposing counsel planned to go to trial, their fee could have easily went into the 10's of thousand of dollar, which I would have paid unknowingly.
This law firm seem to be set up to exploit defendants --- not fight for plaintiffs-which I fired them to do in my situation. After seeking new counsel for reveal this hoax, they refuse to refund my fees paid and continued billing me for services after they withdrew. I am forced to dismissed my case and can not refiled to collect any reimbursement on cost and other health damages. I shocked and disappointed to see that there is greedy law firm out here that would do this to their claims and there seem to be no recourse for the client other than writing a review.
ORIGINAL REVIEW: After two year of membership, when I needed legal services all the referral to lawyers had band aid approach to my problem. The worst is they referred my personal injury case to a landlord and tenant lawyer, who in-turned filed my petition using a legal claim that ensure I lose the case, meanwhile the law firm would get rich charging me hourly fees. Which totaled 2,400.00 however the opposing counsel planned to go to trial, their fee could have easily went into the 10's of thousand of dollar, which I would have paid unknowingly. This member services seem to be set up to exploit defendants --- not plaintiffs - which always in my situation as a member. I'm requesting a full refund of all dues pay. Use the legal referral services in your state for guidance....it free and accurate!
Prevan, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly.
Reviewed April 2, 2023
I submitted a case/intake with all the details on their website and asked a very specific question related to a contract on a Monday morning. I needed the answer the same week, latest by Friday of that week because of a time constraint I had. An attorney called me Monday evening, I explained everything to her including the time constraint I had. She said she would like to review the entire contract. So, I sent that in the email as instructed by her. I also uploaded it on their website.
On Tuesday, I got an email saying they are not able to open the "links" because of security and I should share the actual PDFs. I replied saying I have shared the actual PDFs only, not the links. I also suggested taking it from LegalShield's website if email is not working for them. I then called the Law Firm's office, the customer rep there was not helpful at all. She just asked to send the file again in the email. I didn't know how it would resolve the issue, but I sent the contract again in the email anyway.
It is Sunday today and I haven't heard back from them at all after that. I sent a follow up on Friday asking if they were able to access the contract, and if not, can they reply to the specific question I had asked originally at least, but no response!. It's one thing to not do the job, but completely ignoring the customer is unacceptable!.
When I go to the LegalShield website now, I don't even see my case/intake there anymore, it has just vanished. So it looks like I have been completely ghosted. I called the Legal Shield's customer care on Friday to cancel my monthly subscription and explained the situation to the rep. She asked if I want to raise a complaint through which the attorney will then surely contact me, but it will not be on Friday. I refused as it would have been useless for me. I've not faced such a pathetic service (or lack thereof) in a long time.! I was able to get the response in less than 12 hours on free websites like Avvo, Lawguru for free! What a waste of money and time!
Though we are sorry to hear that a member is choosing to lose their affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Reviewed March 19, 2023
I had the service for over a year and when I needed them, they would not help me. I tried to speak to customer service but they were not helpful. I wasted a year of payments for nothing. Do not trust!
Leo, thank you for your feedback. We are disappointed that you feel our services were not beneficial for your legal matter. Understanding the full benefits of your LegalShield Membership is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. A team member would be happy to provide support.
Reviewed March 12, 2023
I contacted Deming Parker about a consumer issue in 2018. They wrote a dispute letter....six months late. However, I'm now currently being sued (defendant) for those false charges in a case for money owed. Deming wants a $600 retainer to defend me in court. I have defensive services with almost 300 hours of trial hours and 5 hours pretrial. Aside from the prior dispute which was ignored, these charges have reached statute of limitations. This is only a portion of the problems I have had with this service. I have been in a loophole with resolutions department for a year. I rarely can get to lawyers to properly use my legal services. They rarely return my calls appropriately...sometimes late in the evening...or days later...or never at all. I've asked for a lawyer that doesn't charge a retainer for defensive services....as they advertise. It's been more than six months; they just ignore me and won't budge. Is there any talks of class action?
Thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed March 6, 2023
Updated on 03/13/2023: Being on a phone hold for 20 minutes, an EXCALATION SPECIALIST, SELINA, came on the line, and said the SAME THING. 'LEGALSHIELD (per contract) can cancel anyone's membership for reasons only they know and cannot disclose... or for no reason at all'. She said she could send me a copy of the contract. From this point on, I don't believe I will be signing my name to anything...maybe my tax return...that's it. This continues to be amusing to me, and the people who get a salary at LEGALSHIELD must be so embarrassed when speaking with customers who have legitimate complaints...that... THAT'S THE WAY IT GOES. GOOD RIDDANCE TO LEGALSHIELD AND YOUR 'REPRESENTATIVES'.
Original Review: I have been a Legal Shield member for 11 years, paying $32 a month...that comes to roughly $4,000.00. I rarely have used their service, and have asked & gotten 2 demand letters written in 11 years. My last inquiry never received a call back, as the usual protocol is a 'lawyer' calls within 24 hours to discuss your issue. Recently in February 2023, I received a letter advising me that my 'MEMBERSHIP HAS BEEN CANCELLED' with no explanation or signature of whoever wrote the letter. I called headquarters in Oklahoma, and was told to call my local law firm associated with LS, RIGGS, ABNEY, NEAL, TURPIN in Denver, Colorado to find out the reason.
I was given the answer... "Management has made the decision to cancel your membership, and we are not allowed to disclose the reason for opting you out." After trying calling 'corporate' again, I got a rude, surly male agent who hung up on me because I asked to speak to his supervisor. My monthly payments were auto-withdrawal, so payments were never missed. To this day, I still don't know why I was cancelled. Guessing 'all things happen for a reason', this must be a sign....guess they didn't want my $32 a month.
Legal Shield has low creditability according to members' reviews... 2 stars. I see in CONSUMER AFFAIRS that LS responds to reviews saying they will 'look into the matter and get a resolve'. I will be anxious to read their reply to find out why, mysteriously, I was cancelled. My recruiter was no help, either....he tried calling corporate on my behalf, but couldn't get an answer. He told me they told him for me to call the local firm for the reason. Playing 'PASS THE BUCK' is not my idea of Customer Service @ corporate headquarters not responding to a legit question.
**SIGN UP KNOWING YOU MAY BE CANCELLED FOR NO REASON. Competition exists, and the company I chose for protection for identity theft has 4 stars, and a good rating with BBB unlike Legal Shield....a company not respected enough to get only 2 stars from disappointed members. I feel there may be a possibility their 'lawyers'... as well as the Customer Service agents I spoke with, could be failures who weren't able to get a better job, and ended up with Legal Shield. I guess 'GOOD RIDDANCE' to Legal Shield, too!!
Barbara, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service Management team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if possible.
Reviewed March 2, 2023
They took money without talking on the phone. Lawyer provided with options and said I would be contacted within 48 hours. When 2 weeks passed I contacted to get an update and this time I stated I wanted account cancelled. Come Mar 1, 4 months after I found they had still been taking money. There was no follow up by the company to see if I had been contacted or why I was cancelling. So to me they were stealing funds without saying a word. Today when I called the first lady did not want to speak to me, so she sent me to a new lady and now it's all done by email. Me calling to cancel and verifying who I was. Apparently is not a verified way, but an email from an address saying cancel is a great way to get 4 months free money. I can see how they have a rating of 2.
Darren, thank you for the feedback. We're sorry to hear that you feel our services were not beneficial to your needs. Please note, as stated on our website as well as in our membership contracts, cancellations must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management in the order received. Thank you.
Reviewed Feb. 18, 2023
I have been a LegalShield member for around 5 years. I used them to file for divorce which went smoothly. However when I needed additional legal services, the company failed to deliver. Recently I needed document review (something they tout they can do) but it turns out only certain documents can be reviewed. I needed to file contempt of court on someone and they told me they cannot review legal documents related to petitions, complaints, or requests for motion…they wanted me to hire a lawyer for their discounted rate (2500 mind you).
At best this company is a referral service to get you a whopping 25% discount on hiring a lawyer. They really need to educate their reps better because after they said I could not have my documents reviewed I called to cancel my membership and the rep I spoke to told me they could in fact look at documents and referred me back to my law firm. So they called and told me again they can’t look at my documents but they’d be happy to refer me to a lawyer who will charge me 2500 to file 6 pieces of paperwork. All in all I would not recommend. You don’t need a middle man to find a lawyer, you can Google, call around and find a lawyer for the same price that their ‘discount’ provides. I’m so disappointed I’ve wasted so much money on a service that ended up being useless.
Katheryn, thank you for the feedback. We are sorry you feel our services were not beneficial for your needs. Understanding the full benefits of your LegalShield Membership is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Feb. 7, 2023
I’ve paid monthly premium dues for 3 years. The first time I call for legal advice they say they can’t help me. At a time when you need the service the most you feel taken advantage of by the people that are suppose to be there to help you!
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Reviewed Feb. 7, 2023
So far, it's a scam. I signed up last Tuesday and have yet to speak to an attorney. In one week, I wrote my own case, studied the laws and am fully knowledgeable on how to file a civil law suit. If you wait you will lose your case. DO NOT PAY THEM A DIME. .DO YOUR OWN WORK, get a local lawyer.
Thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app.
Reviewed Feb. 4, 2023
This CO (Consumer Affairs) did not approve my 1st TRUTHFUL NEG REVIEW of LS. EVEN though I didn’t break any of their “guidelines.” I wonder why? Is there some connections between these 2 entities? Will they approve this one? LEGAL SHIELD IS A SCAM. They state you will get an attorney to given you a consult even with an existing case. ETC, ETC, ETC. The firm they TOLD me to call has a 3 star rating on Yelp.
Their reviews are worse on Google reviews. HORRID reviews. They called me back, told me to send docs. They did not read them, nor give me a consult. Instead said they would refer me to an attorney for “25%” off. (Right) They said they do not do consultations yet when I read to them what it says on LS’s site. They began to back peddle yet bottom line they refused to do a consult. This whole set up is a scam. DON’T WASTE YOUR MONEY. I would give name of the low level badly reviewed law firm they sent me to yet this CO. will mostly likely reject my review. Due to being too transparent and honest.
Sammy, thank you for bringing your concerns to our attention. We are disappointed to hear that information was not communicated well and that you found it challenging to obtain the clear support you needed. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Reviewed Jan. 17, 2023
I've used LegalShield twice now. I was not impressed either time. However, the most recent time, I was left frustrated. I signed up to get some estate planning in order. I originally wanted to a Revocable Living Trust and was swayed into not getting one by the attorney (which I now regret). In any case, I set up the other forms. I, then, wanted to get a beneficiary deed because I did not get the RLT. The beneficiary deed would cancel out the need for an RLT in regards to my personal residence. I called and opened a file on 12/5/22. They referred me to a "referral attorney". The referral attorney office called me the same day and told me that the attorney would contact me soon. I hear nothing. I call on 12/15 to follow up. They tell me she'll call.
I call LegalShield to cancel my membership because at this point, I am not paying for another month to just sit there and wait on this attorney. They say "oh we can escalate your case and pause your membership". So, I say okay. They escalate the case and the referral attorney's OFFICE calls me the next day. The woman tells me she got the escalation. Asks me for my information, is rude, abrupt, and interrupts me. Tells me the attorney will call me. YOU GUESSED IT: She never calls me. So, I call Legal Shield to confirm that my membership is cancelled and not just paused. They inform me I have to let them know in writing. Of course, another thing. So, I write in and I do not hear back. I call back a few days later and they tell me it's cancelled-thanks for the call/email back.
While on the phone, I request a refund because I spent the better part of the last month I paid for WAITING for the referral attorney to call me. I'm told I have to send an email in writing- of course. I send in an email on 12/29. It's 1/17/23. Never heard from them. So, I call in on 1/17/23. The lady says "Oh yes we've received it and they've decided we do not owe you a refund." I ask to escalate it to a manager or someone and she says "no, you can't". This is ridiculous in my opinion. I am asking for a measly $29.99 back because your attorney's/partners failed to call me back within a reasonable time and you make me jump through hoops to do anything, never write/call back, and then deny me to even talk to anyone except the gate keeper. I need more legal assistance, but it's safe to say I will try my darn hardest to AVOID legal shield. All over $30. Sad.
Brynn, thank you for bringing your concern to our attention. We want the opportunity to review this matter & provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form: https://legalshield.typeform.com/to/pSnMnF & a member of our team will reach out to you directly. Thank you.
Reviewed Jan. 3, 2023
I’ve had legal shield for more than 15 years and have not needed assistance until recently. I have medical and financial power of attorney for my elderly parents. I was looking for elder care advice. Legal shield would not help me unless I signed my parents up and paid for their premiums. I was looking for some advice on first steps as a membership benefit and fully anticipated that I was going to need to hire an attorney for the following steps. No dice. Thousands of dollars I’ve spent on this membership and when you need it, no help. Waste of money.
Keith, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Reviewed Dec. 16, 2022
Membership ID: **. I paid for Legal Shield back in July when I found out my association was trying to foreclose on a co-op I bought with back association fees. Legal shield referred me to a law firm. That law firm sent me to a referral attorney. The referral attorney recommended I file a chapter 13 bankruptcy to protect both co-ops I owned and set up an appointment on 8/2. 8/1 I completed the counseling. 8/2 I received a cash offer on one of the co-ops prior to my appointment with the referral attorney. I notified the attorney and asked if I should even come because I would pay the arrearage with the sale of the co-op and avoid filing bankruptcy. He never responded so out of respect for his time and mine I kept my appointment.
At the appointment he told my husband and I it was best to file and I could cancel the bankruptcy at any time. I signed and paid the retainer of 313.00 and spent an hour and a half in his office with the paperwork he told me to bring. On 8/4 I asked the referral attorney if he could negotiate a deal to drop the foreclosure with my associations attorneys which he agreed to do but for a 2500.00 retainer fee and that he would hold off and not proceed with any further work on the chapter 13 bankruptcy until further notice. I did not have 2500.00 to pay him so I spoke with the association attorneys myself.
The referral attorney stated that if I wasn’t continuing with the bankruptcy or paying the additional retainer that he cannot recover his fees and sent me an itemized bill for his time for about 2200. I made a complaint with the law firm who referred me to which they told him to give me a 25% discount per their program guidelines and he resent a bill for 1700.00. However, I paid a retainer of 313.00 to represent me at the confirmation hearing which never happened because he never filed the bankruptcy nor did I sign the retainer for 2500 for him to speak with my association. The 25% would have been taken off of the initial retainer fee that was paid to him in his office but did not happen. The law firm stated that they didn’t understand why I would still owe if the bankruptcy had never been filed but they do not get involved with disputes like this and wished me luck on resolving the matter on my own.
There was never any verbiage in the referral attorneys initial retainer agreement that stated that if I did cancel the bankruptcy that I would be responsible for the full amount as if I had actually filed. Now the referral attorney is attempting to have me served for an outstanding bill that I don’t even owe. I contacted the law firm that legal shield set me to for a referral attorney to handle the matter in which they told me “per legal shield their hands are tied and cannot represent me in this matter.” I have contacted legal shield and asked them why am I not being covered which they sent me information as to why.
My issue is why legal shield hasn’t attempted to reach out to their affiliate to ask him why he’s trying to get over on their member? The attorney did not provide me with a discount which he was told I qualified for nor did he return my retainer after he held off on filing because he wanted me to sign an additional retainer agreement for 2500.00. Legal shield does not fight for its member but believes the affiliates only without any further information and that is not a company I will ever continue to use and I don’t recommend anyone to use them either. It was a complete waste of money and time.
Melenie, we appreciate you taking the time to share your experience as it allows us to improve. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team is investigating this matter further and a member of our team will be reaching out to you directly. We appreciate your patience while we explore all options. Thank you.
Reviewed Dec. 13, 2022
Updated on 12/16/2022: As a response to my review Legal Shield offered to contact their customer support. I did contacted your customer support 5 times, I did give you the proof (emails and docs) that Legal Shield gave false and unprofessional advice and all I asked was the refund for 3 month as excuse for wasting my time by giving false information to the customer. Your response from supervisor was: “it’s our decision and we won’t refund you anything”. They didn’t even apologize for providing legally inaccurate information.
Original Review: I’ve proceeded with 2 cases and LegalShield Canada gave the false information for both of them. If we would proceed with their advice we would definitely lost. After my own research we got the way to win both cases. Legal Shield refused to take any responsibility and refused to refund money for bad service. They have been really good couple years ago however not any longer.
Olga, thank you for bringing this to our attention. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please get in touch with our Member Service Team; a team member will be happy to assist you. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
LegalShield Company Information
- Company Name:
- LegalShield
- Company Type:
- Private
- Year Founded:
- 1972
- Formerly Named:
- Pre-Paid Legal Services, Inc.
- Address:
- 1 Prepaid Way
- City:
- Ada
- State/Province:
- OK
- Postal Code:
- 74820
- Country:
- United States
- Website:
- www.pplsi.com
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