LegalShield Reviews
formerly Pre-Paid Legal Services, Inc.
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About LegalShield
LegalShield works with a network of lawyers that can offer legal advice and help with a variety of legal issues. It operates everywhere in the U.S. and Canada, and assistance is available 24/7 for certain emergency situations. LegalShield generally works on a monthly membership basis, and plans are available for individuals, families and businesses.
- Serves individuals and businesses
- Unlimited legal advice
- 24/7 emergency legal assistance
- Limited services in Massachusetts
LegalShield Reviews
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- 4,858,738 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,858,738 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 9, 2026
You helped me know my legal matter with my service/emotional support dogs.
Sara, thank you for sharing your experience with us. We're delighted to hear that we were able to assist you. Providing you with valuable legal guidance is what we're here for. Please feel free to reach out anytime you require further assistance. We appreciate having you as a member.
Reviewed April 9, 2026
They were always very helpful and 24 hr assistance.
Jena, thank you for your thoughtful words. We are glad that our team was able to provide guidance that made a difference in your situation. We’re here to support you whenever you need assistance. Thanks for being a valued member.
Reviewed April 9, 2026
Get the job done 👍.
Glennie, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed April 9, 2026
It has been a blessing to find your help. Thanks, God bless.
Roberto, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed April 9, 2026
I’m impressed with Merritt ** because the process is quick and efficient. I appreciate consulting with someone that has my best interest in mind. I often feel heard and listened to by the end result.
Tasherra, thanks for the review. Our team prioritizes providing thorough support in handling legal matters, and we're thrilled that it met your expectations. Please feel free to reach out if you need further assistance. We appreciate you choosing us.
Reviewed April 9, 2026
Excellent service, completed work fast and professionally.
Mark, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed April 9, 2026
I have peace of mind knowing that my credit is being monitored year round.
Beatrice, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed March 28, 2026
Lawyer gave us good information to make decisions concerning selling property.
Lynnette, we appreciate your kind words. It's gratifying to hear that our team's professional efforts made a positive impact. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Reviewed March 27, 2026
This is more of a legal referral to lawyers in a small network. I live in central Texas and needed legal services in southern Texas with the closest lawyer LegalShield has is Houston area. They honestly wanted me to use their in network lawyer to travel hours away for my case. Useless and waste of money I have been paying monthly. The lawyer they referred me to agreed to take 25% off his fee because I was referred by legal shield. That’s right, none of my other paid for services applied. I’ll be moving to legal zoom.
Patrick, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Reviewed March 22, 2026
Thanks for taking my business and personal affairs in order.
Barbara, thank you for your continued trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise. Thanks for choosing us.
Reviewed March 20, 2026
I enrolled in LegalShield on February 16, 2026 seeking legal assistance for a business contract dispute involving a bookkeeper. I needed timely guidance regarding unauthorized work, additional charges, and access to my financial records. The day after I enrolled, I was contacted by Merritt Webb; however, I was immediately told there was a conflict of interest and that my case would need to be referred to another attorney. I was told I would be contacted within approximately three business days. That did not happen. Over the next two weeks, I made multiple attempts to follow up through the LegalShield portal and by email. I was repeatedly told attorneys have up to 72 hours to respond, but that timeframe was exceeded multiple times without meaningful communication or resolution.
I was eventually referred to another attorney (**). I left multiple messages and never received a return call. Instead, I received an unclear text message from a name that did not match the referred attorney, asking me to send sensitive information without any prior consultation. At no point did I speak with this attorney. Despite this, I was later told that I had received a “consultation” from **, which is not accurate. I never spoke with him and received no legal advice. I was then referred to a second attorney, ** (with the call handled by Russ ** from his office). During that call, he confirmed he had not reviewed the contracts I uploaded through the LegalShield portal. Despite not reviewing the documents, he provided an opinion and advised me to wait and see if legal action was taken rather than offering proactive guidance. The interaction also included dismissive and unprofessional remarks.
At no point did I receive the document review that was part of the service I paid for. When I followed up again with LegalShield’s customer advocate, Debra, I was told that no other attorney in their network would accept my matter. I was also informed that attorneys are independent and may decline cases, meaning there is no guarantee that a member will actually receive assistance. This was not clearly disclosed at the time I enrolled. I was further told that attorneys can provide an opinion without reviewing contracts, which contradicts the expectation of meaningful legal review. Despite all of this, I was billed for a second month of service while still not receiving proper assistance. LegalShield ultimately cancelled my membership and issued a refund, but made no meaningful effort to resolve the situation or provide the legal support I initially sought.
After compiling and providing detailed documentation through my local LegalShield representative, I expected some level of review or follow-up at the corporate level. Instead, my membership was simply cancelled and refunded, and no one from corporate reached out to address the issue. This gave the impression that there was little interest in retaining a paying client or resolving a clear breakdown in service. Overall, the experience showed a lack of accountability, poor communication, and a failure to deliver the services that were represented. The structure of the service appears to allow attorneys to decline matters without ensuring that the member receives help.
If you choose to use this service, I would strongly recommend keeping detailed records of all communications, including emails and phone calls. In my experience, a lower-cost legal service did not translate into meaningful or professional legal support. For important business matters, it may be worth consulting directly with a qualified attorney to ensure proper guidance.
Kellie, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks.
Reviewed March 18, 2026
Need help when necessary and they have excellent service.
Diane, we’re so happy to hear you were satisfied with our team's services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
Reviewed March 16, 2026
I am happy with LegalShield because they always respond quickly and with satisfactory answer.
Anna, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 16, 2026
Whenever I've reached out, my assigned Attorney has always contacted me within 24hrs.
Cynthia, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed March 15, 2026
Prompt response with good direction suggested. All the attorney interaction with this group have been very helpful.
Anne, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed March 15, 2026
Whatever type of Lawyer you need they have it and the response is always very quick, and you are always treated with respect and courtesy. A group of very elite professionals.
Jerome, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed March 14, 2026
We have been LegalShield members for over 20 years. Every time we have had to use them, they have been efficient and very professional.
Joseph, thanks for the glowing review and for being a member for over 20 years. It's a privilege to continue to serve you. Thanks for choosing us.
Reviewed March 14, 2026
I was able to quickly schedule a call with a local lawyer and was able to get them to send off a demand letter quickly.
Ariana, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 14, 2026
I think it took a little long for me to hear back from the attorney but when I did I was pleased with his response for my situation.
Gregory, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever you need legal assistance.
Reviewed March 14, 2026
I was impressed with the quality of professionalism and the quickness of my lawyer ‘s response to solving my problem.
Ronald, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed March 14, 2026
Great, reliable service. Quick response from knowledgeable lawyers.
Amy, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 13, 2026
Responsive, efficient, polite and knowledgeable. I was truly satisfied with the service. Thank you Sandy (Attorney **).
Jessie, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
Reviewed March 13, 2026
Customer service, staff and attorneys are, polite, conscientious, patient, understanding, and professional.
Robert, thank you for the kind words and positive feedback. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.
Reviewed March 13, 2026
For the small monthly fee, about the price of a bottle of quality multi-vitamins, I have access to professional legal counsel anytime. I almost feel guilty since I use them so much. Everything from extremely noisy neighbors, business deals gone bad, to importing goods from a war zone - you name it - they're always there. I pinch myself. It's too good to be true. And they're so pleasant to work with. Give them 6 stars.
Debra, Thanks for your kind words. We're thrilled to hear that your experience exceeded your expectations and that we delivered positive results on your behalf. Please feel free to reach out anytime you need assistance; we’re here to help.
Reviewed March 13, 2026
Timely responses; courteous.
James, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.
Reviewed March 12, 2026
Excellent communication by the attorney. Thank you.
Rosa, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Reviewed March 12, 2026
Good service of professional attorney who helps.
Thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Reviewed March 12, 2026
This law firm is very knowledgeable and very helpful and they are there for me and my wife if we have any type of legal issue. They are so supportive and helpful and they are always willing to go that extra mile in helping us. They are one of the very best law firms in the world. They are highly respected in the legal profession. What a great law firm. All the attorneys are very experienced in their profession. That is why we definitely recommend legal shield for all your legal issues.
Darryl, thanks for the glowing review. We're thrilled to hear that your experience surpassed your expectations. Please feel free to reach out anytime you need assistance; we’re here to help. Thanks for being a valued member.
Reviewed March 12, 2026
Quick, attentive focus from Kelora to assist with letter of demand.
Tomer, thanks for the review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for being a valued member.
Reviewed March 12, 2026
I love this program. It helps us who is less fortunate, they are amazing at returning your calls and they make sure you understand everything, I'm Thankful.
Victoria, thank you for your kind words. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.
LegalShield Company Information
- Social media:
- Company Name:
- LegalShield
- Company Type:
- Private
- Year Founded:
- 1972
- Formerly Named:
- Pre-Paid Legal Services, Inc.
- Address:
- 1 Prepaid Way
- City:
- Ada
- State/Province:
- OK
- Postal Code:
- 74820
- Country:
- United States
- Website:
- www.legalshield.com