Xfinity Internet Reviews

In July I moved from one location to another within the same city and had to make no fewer than 30 phone calls to get my new service established and learned today that they have been billing BOTH locations on my credit card since July and are refusing to refund the duplicate billing. Comcast is truly a horribly managed company and treats their customers like dirt.

Let me start with an opinion and then I'll go into factual details. Comcast customer service is absolutely the worst. The only company I have dealt with that was worse was a company that told me they couldn't help me figure out why their device was working and suggested I try Googling the issue. I suppose Comcast product is OK, it is their billing and customer service that is absolutely horrible. My first big problem with them is when they talked me into trying their gigabit internet service. While they immediately billed me for the premium service I only received the premium service for about a day, the day they signed me up.

Have been having an internet issue for a couple days now. My first time calling yesterday, I was stuck talking to a recording for ~30 minutes only to be told to unplug and replug my router, which I had already done on my own. I thought maybe it would fix itself and left it alone for the day. Now today my internet still no longer works for longer than 10 minutes, and every time it goes down requires that I go and reset the router again. I call again and was stuck talking to a automated voice message for a frustrating amount of time.

Beware of XFINITY! On 2 different occasions my across the street neighbor called for service. While the technician was up the pole doing whatever was asked of them, we got disconnected. We asked the tech to please fix it before he left. At this point the technician said that he couldn't because he had other appointments. When we called customer service, we are told that they could schedule a tech to fix it in 3 to 4 days. Unacceptable! This happened not once, but twice with zero compensation for our inconvenience. Our son couldn't do any school work as all assignments are online. I work as an online tutor so I couldn't work for 3 days. Be very aware of their total lack of customer care.

They are the worst company I have ever in my close to fifty years of business experience ever had the displeasure of working with. It is better for you to use your cell phone data line and pay whatever it costs, than to have to sign up with this company. They overpromise and underdeliver. I wish I could use expletives to vent my anger at the level of bad that they put me thru. Please do your due diligence and never sign up with them!

I have had Comcast forever now. 3 months ago fiberoptics were dug and installed (I lost service during this so many times I lost count and stopped calling). The outage reflected on bill only small dollar amounts! Now last 3 months I've gotten my bill $260.00 almost each month. My regular bill is $70.00 *Comcast charging over usage of internet.

Local sales rep told me if I wasn't happy in 6 months I could cancel without any penalty. I still have this on my Facebook account. I was deceived on how much data we would get. I was told unlimited by him and then I was over billed 50-70 a month for over usage. The data was never disclosed upfront. When I cancelled service, they billed me $405 for terminating early, I have tried several times to get bill taken care of, but they refuse and are now threatening to turn me over for collections.

No matter what level of internet I pay for, I'm always getting below 10 Mbps. It funny too how when I call to complain my internet will suddenly be faster for a few day. ISPs falsely advertise their internet speeds by saying "up-to" even though I have never once seen it achieve the advertised speed. Not. Once. I think the fact that internet stopped will suddenly increase after calling them to complain is the proof in the pudding. They also keep trying to put the blame on my modem. I have a very good modem only a few months old. Plus I would be getting NO internet if it was the modem, not slow internet. COMCAST YOU CROOKS, I HOPE THE GOVERNMENT HOLDS YOU ACCOUNTABLE!

Horrible service. Technical support reps are DISRESPECTFUL so is the supervisor, Ronald was his name (at least what he told me) badge ID ** (don’t know if it’s even legit). Asked a support rep to transfer me to her supervisor but she very rudely said he’s going to tell you the same thing and put me back in the queue to deal with another tech support rep. Then finally got transferred to the supervisor, I told him about the situation. He offered no help and said, "A technician can only show up at a certain time. If you are not available you’ll have to make someone else available" (thanks for making it so convenient not like I pay anything) after I told him 10 times no one is available at the time he’s purposing.

I've had Xfinity internet since July 2017, after which my bill went up $30 for the SAME speed, they like to hide behind the ''promotion'' as an excuse. When you go into chat to complain and ask to lower your bill, they disconnect your internet service, lie to you, etc... It's happened quite a few times tonight. $104 just for internet service is an outrage! It's 2018, they know you need internet and my choices are limited. They need to be investigated for their dishonesty! I've given my loyalty and what do I get in return? Higher costs, lies and disconnecting my service for it to reconnect sometime later. If you have other options, stay away from this awful company!

On Sept 3 I ordered internet service. Tech showed up the next day and said the only Sage installation would be underground. I received notice on Sept 5 of the pending install. Service was to be activated in approximately 4 weeks. I called on Oct 12 and was told my order was canceled and that I would have to speak with a specific manager. Numerous calls were not returned. I called customer service again and was told I was canceled because I did not register my modem in time. I escalated again and was told the manager would review my case and get back to me. I got a follow up call saying they were working on it, and heard nothing more.

Very bad experience! Rude people and they always overcharge! I called so many times and they kept me on hold, asked for supervisors and no one ever transferred! Very bad people and bad company. Do not use them.

They don't understand the issue, their agents have the intelligence of 3 year olds, completely unprofessional. They repeat the same thing over and over, it takes days for them to fix the issue, you have to hold hours to get the right department. THEY NEED TO GO OUT OF BUSINESS.

For the last 5 days Comcast has been blocking all of my outgoing emails. I have spent about 5 hours on the phone with 6 different customer service representatives who seem to be paid to frustrate you. They make you try multiple browsers & make you do the same useless things over & over again. Then they give you a service ticket number, tell you that you will be contacted which never happens, & the process repeats over again without the problem being fixed. If this company would spend a small amount of the money they spend telling us how great they are on actual customer service they would not need to try to convince us they are great. In reality this is the worst company when it comes to customer service & reliability.

I use to have their cable service, due to the Price, the price I would have paid monthly was $312, now I only have their internet service. I bought an Amazon Cube, and started live streaming. Comcast/Xfinity charged me for the use of the Netflix. Not sure if it was legal or not. I will be going to the BBB and confide in them.

I’ve been with Xfinity for a while now & like most I agree they are one of the top internet providers; however, what good does being one of the top providers when they disconnect your service for NO reason. I’ve had this happen a couple times and when I’ve called in they make some excuse for it. On my last call to them one of the reps told me that she could see where someone (an Xfinity employee) went in the system to my account (without my knowledge or consent) and scheduled for my services to be terminated and she could also see that I did not call in on the day the rep went into my account. She asked if I wanted to file a complaint against the rep. I said yes and thanked her for her time and for not giving the runaround like I’d been getting for the past 3 plus hours and well, you know they made the offer so good and gave so many freebies I decided to continue doing business with them.

Dealing with the ONLY tv and internet service in this area has been an awful experience. Fees are totally outrageous and because they are the only tv/internet provider in the area of Sunapee, NH - they can unfortunately get away with it. PLEASE PLEASE bring another tv service provider (like FIOS) to our area and provide some competitive pricing for poor customers like us!

Comcast has consistently overcharged me each month for my internet service. Comcast also slows down my internet service, while I'm paying for Blast Speed Internet. Comcast has charged me for technicians to come to my home when they clearly stated they would not charge me, because the error was on their end. Comcast customer service reps are not helpful and can never explain why my bill is consistently inching higher each month. Speaking to someone in Corporate is IMPOSSIBLE! COMCAST Scams its customers with billing them for two months of service. The bill is set up to keep you guessing about your bill. I have paid my bill down to a ZERO BALANCE with Comcast and the next bill is ALWAYS OVER 100.00 DOLLARS! COMCAST NEED TO BE STOPPED WITH THESE UNETHICAL BUSINESS PRACTICES! It's horrible that, they are getting away with the things they are doing to the consumers!

Comcast customer service is getting worst, I had internet issue which they could not fixed even coming to my house and still got charges, I explicitly told them to make sure I do not get charges if they going to come out. The technician came out, could not fix the issue and told me I would not get charge and now they are refused to remove the charges. I am really upset.

They put a sign on my door to call when the construction already damaged the property and destroyed the landscaping. I tried to call, but you can't get through, that machine keep saying, "I NEED YOUR ACCOUNT NUMBER." I don't have an account number, I DON'T HAVE CABLE AND I DON'T WANT CABLE. They sound like the Mafia, I take it as a threat, when they say they will destroy landscaping and might damage the property. Who gives them the right to do so, who will pay for the damage??? They need to do construction in the properties where they have and want cable, not in mine.

I have been calling Comcast data usage escalation dept. for over a month only to be told "A manager will call you," "We can't find your ticket #" and finally the last call back was "Oh everything you've been told is a lie." They credit you twice for data overage without your knowledge or permission and then stick a huge charge to you when they realize you didn't notice the freebies and they refuse to work with. Their whole set up is a deceiving scam to make you think that you'll get what you pay for. Now you pay good money to a company that doesn't respect you as a customer. Goodluck Xfinity. I hope Amazon goes into the internet service business!

I HAVE NEVER had Comcast but this was the WORST experience I have ever had with customer service. Krystal ext. ** put a BLOCK on my rental property because someone else called in with my same address who had a previous problem with Comcast. I gave my social and she continued to ask me for all this proof... I was shocked that here I was coming as a NEW customer with a perfect credit history and she had the nerve to block me. This is the worst customer service I have ever had. She went to say she didn’t “have to provide” me service. I HAD NO HISTORY WITH COMCAST!!!

Comcast will promise you anything but all you can do is just watch your bill increase every month. They will tell you lies that they will return to correct price but never do. Don't be fooled by their promotions as they will not honor them. I was warned by previous customers and now I wish I had heeded the warnings. As soon as my contract is up I am so done with Comcast.

The last three customer service issues with Comcast (Xfinity) have been degrading, horrible encounters... Today we called to ask a simple question about Amazon Prime movies being added to our TV, because we signed up with Amazon. (We since, after about 2 1/2 hours of two calls, 3 representatives and 2 supervisors), finally found out that we have to do it with Samsung instructions. The first Comcast customer service rep was in Honduras, and had us go through a bunch of instructions while on the phone which totally messed up our TV to the point of one channel only and no sound, no guide, etc. Everything was out on it. He had no idea what he was doing and I finally insisted on a supervisor who couldn't do any better and said she would have a service repairman in our neighborhood come out between and 2 and 3 PM, and they would be calling to confirm shortly. She also said she would have them bring a new remote.

Comcast is the most frustrating, dysfunctional, and dishonest company I have ever encountered. Let me give you a quick rundown of my experience: YEAR 1: I sign up for 12-month internet-only plan at $44.99/month (You ACTUALLY pay about $55/month.) (There's also a $5/month discount if you do autopay and paperless billing, which I do from the start, but never receive the discount.). Around month 9 out of 12, Comcast raises our rate to $74.99/month with absolutely no explanation. I ALSO realize I have never received the promised $5/month discount. I call Comcast to fix the obvious billing mistake (FIVE TIMES, because they either accidentally hang up, or they don't fix the issue and I have to call back.). They eventually chalk the price increase up to a "system error," and credit me what they overcharged. They tell me they'll enact the $5/month discount for the rest of the year (they never do).

Modem burned out. MICHAEL that works in the business Comcast department help us out. He understood that we are a business and needed to have someone out to us fast and he got someone out to us same day! 1-2 hours! GREAT SERVICE!

I’m not sure where to start. Please choose another company if you have a choice. This company has cost me over 10000 in the last five years. Internet down all day and I’m losing $150/hr and they offer me $2.32 for compensation. I’m still in shock... Internet goes out all the time. Night and day. Someone please create a real company that will treat their clients with respect and deliver a real product for a reasonable price. I’ll be waiting.

They came to my house to installed the internet and tv and left the wire over the grass passing from all my neighbor's backyard to my house. This has been since July 18. I called several times and nobody resolve the problem. They open the ticket and said that someone will call to make an appointment to resolve the issue but they never called. They need to put this wire underground. Normally I don't do bad reviews but this is being so ridiculous.

I just moved into my house and because the previous tenant did not disconnect service and left the equipment in the house which I was nice enough to return I am not able to receive services without allowing an invasion of my privacy which I will not allow. I offered to send a copy of the signed legal document which is my lease. I was told that "We have had too many fake leases come through so no we don't want that". So after being told in chat that yes my services are approved and the modem was on its way it was a lie. Everyone was extremely unhelpful and snotty when I did not want my privacy invaded, and so we are being punished for previous people that did not pay their bills. Customer Service is serious lacking and unhelpful with a resolution. And they wonder why we didn't want their TV services added.

Comcast is the absolute worst. I call because my internet went out, by no fault of my own or the weather, and ask for a tech to come out and they tell me they can get a tech to my house in a WEEK!? Then, I figure out the issue myself after about an hour of trying. They are no help on the phone, every person I have ever talked to was incredibly rude and inconsiderate. Then, about a month later I move to another address and ask for them to move my service, so they move it, BUT in my original contract with them I had internet and Comcast Streaming... when I get to my new address I try to login to my streaming account and it says that I have to sign up for this service that I do not have it with my package.

To reduce increasing monthly charges I keep downgrading my tv and internet services (e.g. eliminate 2nd tv, eliminate channel packages). A couple times a year, you have to review available Xfinity deals and make changes. Xfinity is bad at making service changes on the first try. 1. Upgraded a cable box - the new MAC ID was not initially added to my account requiring tech support for diagnosis and resolution. It also required an additional 2nd trip to the local Comcast outlet.

When I moved to Elizabethtown KY I had a choice of 3 cable providers. One was a local company with narrow broadband services, another was a satellite company which had poor service and Comcast so I elected to get Comcast Xfinity. That was a major mistake. I had to agree to a 2 year service agreement which was no real problem. Unfortunately, Comcast isn't required to agree to provide quality service. In the 14 months I have been with Comcast I have had consistent terrible service every week related to internet connection and cable services which also include the landline phone which is basically provided free which seems to be the only service that is worth the price they charge (which has gone up twice since I began service).

If it were possible to provide a negative rating, I would. Have been on the phone for 2+ hrs and still no one at Comcast is able to fix my inability to get personal email from my Spectrum email. When I started with Comcast all was fine. Now impossible to fix. Avoid Comcast if another service provider is possible.

When I had to move to another location Comcast did the unlawful practice of adding more years to my contract agreement without notifying me. Not only they didn't take my previous years into account, but they just decided to add a minimum contract of 3 years and now is barely impossible to cancel.

I've been using Comcast Internet Service (only) for about 5 years, at least. I started out with their plan called Performance with unlimited internet access and fast speed. (@$54.95 a month). For about 3 years, the service seemed to be doing just fine. After which, I noticed the speed seemed to really start slowing down, so I contacted Comcast, and their customer service recommended their next Plan: Blast for really fast internet speed (@ only $74.95 a month). The internet price increases started after initially paying $54.95 a month and kept getting higher. The Plan: BLAST has currently increased to $92.95 monthly. In my family's home, we have been using the same exact devices as discussed with Comcast when we initially began using their services (which we are allowed up to 4-5 devices). We use a 1 desktop, 1 laptop, 1 t.v., and a cell phone (occasionally).

I've had Xfinity for years now. Due to high bills I recently changed to just internet and online tv with them. I'm paying for 60mbps but I never get close to that speed. I've had more outages days than nonoutages days. I can't even watch Netflix or surf the internet. It get to the point that my phone's internet is faster and less faulty than my home wifi.

Absolutely terrible service. We moved from Florida, to Texas and heading back to Florida, our home. Texas was Spectrum and it has its issues... but not like Xfinity. Dear God, how is this internet? This is 2018 and we almost never have our internet working at all, if it is, there is no signal, no bandwidth. I am a full time graduate student and I almost never have internet in my home, in the suburbs of DC metro VA. The customer service personnel only continuously try to set up, horribly timed and huge appointment windows to get a tech out, and the issue is still never solved. When there is an outage, they do not have the technology or communication to be aware of it for a day, and not able to fix it, for even longer. No one had fixed our bill yet. It is unacceptable to pay for a service that is not delivered upon.

They didn't even tell me my contract was up so they charged me $190 instead of my regular 90/month. Then to get the same internet my bill went up $40 just to keep the same speeds. Then on top of paying more for internet, as soon as I got a new contract my internet has never been worse! I have called several times and all they say is they are going to reset my router. Wich I can do and have done dozens of times and it doesn't fix anything. I hope they go out of business which they will as soon as another company steps up. Everyone I know hates Xfinity and has similar issues.

Summertime, kids, and data caps equal overages. I've been with Comcast for over 10 years and have never shopped around behind their backs nor have I ever paid a bill late. Yet they repay my loyalty by moving beyond their typical nickel and dime tactics to screwing me out of every penny possible. Unlike cable, having access to the internet is a necessity and with little, to no competition, Comcast knows you'll have to pay the overages and like it. I don't torrent and I do my best to block the data before my family hits the cap, I've tried adding my number for an alert but I have yet to receive one nor have I ever been the lucky recipient of the notice that is sent to the current data user, whichever of my kids notices it just ignores it and keeps on streaming.

You can’t talk to anybody and nobody knows anything. They just want your money. Worst experience ever! Still trying to contest this. Don’t use this service!

We have been out of Internet service for 5 weeks. During the past 5 weeks, Comcast had sent 3 technicians and still hasn’t fixed the problem. When we called again tonight to ask for status, the person who answered the call was not able to view our service records, nor was his immediate supervisor. Not sure how Comcast can operate a company this way, and no wonder after 3 technicians came the problem is still not fixed. We have requested for refund and will change the Internet service to another company. NEVER CONSIDER COMCAST!!! It’s the WORST internet/cable company I have ever known.

Do not get Comcast unless it’s your only and last option. The only reason I’m getting Comcast is because I can’t get another provider in my area. I’ve been waiting at home since 2:30 for a technician that was supposed to come from 3-5. Around 3 I get a phone call that I had missed the appt since no one was home, even though I was home! No one rang the doorbell. No one knocked. I called and rescheduled, was told they would be back in an hour, did not happen. Called again. They said they would be arriving soon. No one showed for two hours, I called a third time and was told that no one would be coming that unfortunately the next available time was a week from now!!!

Find something else. Customer service techs follow a script and don't resolve issues; they even schedule appointments you didn't ask for, their products SUCK, prices are high, you get locked out of your own email on their website (unless you're paying your bill)...nothing good to say about them. HEED THIS WARNING! Find something else.

T.V & Cable RUN fast, run hard away from this company, cable error message, downtime, service outages, need I say more, Beware your Internet, Blast, check your Speed... The worst, they promise you to bundle with Blast Speed, great for few months, checked again and 10 MPBS Upload & 2 Download. Then you'll start noticing gradual higher bills, and you’re stuck for contract period. Numerous telephone calls. Try downgrading... Good Luck! Try checking online their rates, you will not be able to view published rates since your IP Address is recorded as a client.

Comcast/Xfinity was only to install internet but switched the AT&T landline to Comcast also. This was not what was agreed on. Now we have to get AT&T to try and fix the problem which will cost extra for my mother who is 90. So sorry I ever contacted Comcast to install internet. This has been a big mess.

I have been a customer for 18 months and taken advantage of. Unsatisfied customer. This company would prefer money without pleasing the customer. At the end of the day your customers got you where you were and please never forget that! We can make or break this company.

Comcast is the worst company to ever exist. Customer service doesn't exist and they avoid you at all cost. Disconnecting your account on your own they still charge you continuously. If you didn't sign up for contract they bill you for early termination. Please ignore all complaints or concerns all emails and even use your own account. They purposely disconnect services and then later say that they're going to disconnected for non-payment.

I had scheduled installation of their service for between 8 am and 10 am, the tech? (by the way these so called techs are not Comcast employees and they take no responsibility for there actions. So if they steal from you Comcast will do nothing). Anyway the work order was wrong, so the tech got in his truck and left. I called Customer service and was promised 3 times that there would be someone there by 10 am. At 10:30 am I called customer service again, was on hold for 12.5 minutes, this liar named Milik pick up the line and informed me he was in charge of all installation.

I very rarely leave reviews on any product (especially if my feelings are negative), but I've decided to make an exception in this case because of the underhanded and execrable experience I've had over the last two years. I make my living online and therefore obviously require internet in order to do my job. Unfortunately, the area in which I live is only served by Comcast so I was forced to go with them as my ISP. I was pleased during my first year of service, and I didn't really have any issues with consistent speeds, rates, etc. However, during the second year of service, I've had numerous issues such as 1) increased rates without warning, 2) speed caps where my internet speed slows from 150 mbps to 30mbps-50mbps, and 3) disrespectful service agents via chat.

We were forced to cancel Comcast internet because Comcast does not offer service at our new address. When we found out we would have to pay an early termination fee, we called to talk to customer service since it seems unreasonable that we would have to pay a termination fee when Comcast does not provide service at our new address.

I am a current Comcast cable customer. I recently applied for an affordable internet service for my family through Internet Essentials by Comcast for $9.95/mo. I was approved for the service and waiting for my equipment for nearly 2 weeks. I decided to call internet essentials to obtain the status on my internet equipment. They advised me that I would have to upgrade my cable package with Comcast since my Comcast cable package didn't allow me to get internet service through Internet Essentials. I contacted Comcast cable and they advised me I would have to upgrade to a more expensive cable package, get internet directly through Comcast with a bundle deal, or downgrade my cable service to basic cable with less channels to get affordable internet through Internet Essentials.

Xfinity wrote to me this morning to let me know my service was ready to activate. Except it isn't! All I'm getting are errors and call us and this and that. So basically they wrote to me this morning to let me know I should activate and then told me I can't when I called. On the website? "Device found! You can now activate..." Except when I activate, I get "issues" and "errors" messages, two on one page in some instance. And that's what Xfinity has become. It's a big error leeching off its last few desperate customers because it knows its days are numbered. As soon as Google Fiber is in my area, I'll switch. As soon as ANYTHING ELSE is in my area, I'll switch. I look forward to the day this company goes under. It deserves it.

Xfinity internet service is OK, but some of their account managers will lie through their teeth and make promises they know they can't keep. I hadn't had home internet in quite a few years because of my limited income so I worked with an Xfinity account manager by the name of Danny ** to come up with something that was within my budget. Knowing that I had limited monthly income he promised everything under the sun including waiving install fees, 60Mbps for $25/month, $60 rebate.

I've dealt with this company for 5+ years. For these years I've dealt with the worst internet I probably could ever experience. For about 3 months, I've had an ongoing issue where the internet's ping would spike up to over 300. I've called constantly, over and over and over again, about over 10 times if I could count, and they finally did something, not knowing what they did, to fix the issue. Then comes a day where Comcast calls us, claiming our router is damaged or broken, and they've shipped a new router to our house. The last router was working perfectly fine, and haven't experienced issues in 2 months.

My service is always going out. They do not follow through with appointments. They ran my credit without permission. They do not care for customers at all, worse customer service. Don't get Comcast internet.

My service is always going out. They do not follow through with appointments. They ran my credit without permission. They do not care for customers at all, worse customer service. Don't get Comcast internet.

My internet is constantly going in and out in Ft Lauderdale. Comcast has no idea why. They schedule appointment to come and check the outside wiring and don't show up. I can't wait till ATT installs fiber optic in my area so I can use the internet when I WANT not when Comcast is not busy!

I had a plan that expired, I called when I received my bill and was told my plan would be upgraded and changed. It never happened. They continued to bill me and every time I tried to get it fixed I got transferred to a number that automatically disconnected. Finally after multiple attempts I got someone but then they won't backdate my plan, stating the rep didn't leave any comments. I still haven't gotten it resolved. They started charging me over $70 more a month.

I was a Comcast customer for over 14 years. The customer service has always been an issue, but due to my home location Comcast was my preferred option as the competing company also had a ton complaints. Prior to moving I added Comcast home security. At the time of service I informed the rep I was moving within the year and inquired about cancellation fees if Comcast was not a service provider in the new area. (I was building at that time and there were a lot of questions regarding service providers in the area). I was informed I would not be responsible for cancellation fees if Comcast did not service the area. Six months later I sold my home and moved into an apartment which had a contract with AT&T. During that time I also learned Comcast would not be allowed to service the new development.

Comcast has grown so large that it can no longer offer any decent service. Employees are given a script and not allowed to divert. Upon having to move and try to transfer service only to discover there was none at the new location, they still insist on the breakage fee; never mind years of using them faithfully and paying top dollar. When turning in equipment, although told the contract was now cancelled - the only thing they cancelled was the autopay. Now the last real bill to be paid, which looks like it has been paid, has not. (Be sure to look at the small print on the bill as to the exact dates that have been paid - the billing cycle is 3 weeks late and arrives at the same time as the last payment!) So now there is a late fee to pay in addition to a breakage fee, and a long wait online to correct the end of service which was never recorded.

I contacted Comcast to see if I would be better off using an Internet and TV package from them instead of DISH. Comcast (Xfinity) customer service told me their lowest TV programming alone started at $79.95 and if I wanted to "record" or have "high definition", well, there would be a charge for each, and then a charge for an "extra television", you know, the old DISH TV charges that they want you to fall for as "extras". Customer service woman told me I would be better off with DISH. This is why I dislike Comcast so much. They are so big and they don't care about their customers.

My cable went out six times for extended periods in a year's time. Internet went out several times, once for over 8 hours. I do my business online and had to go to Panera to connect to a Wi-Fi. Bill went up from $101 to $202. They said my "Triple Play" ran out but they offered me a Latino Package for $99. With all of their fees, my bill was $134. I can't afford that as I'm disabled. I had to go with a much less expensive carrier. I received a bill for $280. I called and they told me I was being charged an early termination fee. Refused to send me proof that I signed a contract and told me I'd have to go to their ONLY office in the Orlando attractions area if I wanted to see my contract. I explained my disability in detail. They refused once again to send me proof of the contract, nor take into account my disabilities. I offered to send the Social Security documentation. They refused to accept any correspondence from me. STAY AWAY!!!

Moved four miles down the road. They raised my rate on my service for internet. Comcast stated that "that plan is no longer available". More than doubled my internet price. Two months later, a flyer was on my door for the same amount of my old contract that I disputed. They said, "Oh! That is available for new customers but not to existing customers." It's funny how businesses do not understand the power of good practices such as rewarding loyal customers instead of punishing them.

Comcast sent a data usage overage warning which we never knew we were limited. This is our home internet that we never agreed to a limited account. This is not a cell phone with limits on data. They keep changing the rules, prices, and trying to force us to upgrade. This is internet account and I'm not willing to allow them to bully us into upgrading. They have overcharged all customers for all these years and now everyone is cutting the cord and now they are trying to force everyone into paying for crap that was never agreed to in the 1st place. They also know they are the only internet provider in Las Cruces, NM so they think they can bully their customers around.

A few weeks ago I started having trouble with my Internet going out intermittently. Each time before I could talk to a rep I was instructed to disconnect and reconnect my modem. When that didn't work the automated system "sent me a signal" and I had to wait 1/2 hour and then call back. Even then, to talk to a rep was a 2 hour wait. Then they sent "repair" signals and other stuff I don't understand.

I am sure that there are a great many reviews like mine; and, Comcast and those legislators and agencies that pretend to regulate this industry will close their eyes to this one as well. I recently retired; and review my costs and spending closely. Comcast is a big chunk of my monthly spending. I reviewed my usage and found that internet, two premium channels, and a — tiny — handful of other channels are what I consume. To be clear, 95% of what Comcast compels me to purchase is of no interest or value to me.

First they have a monopoly in my area so they don't have to care. We're having outages every day now and are not even being given an explanation. This is the third night in a row and these aren't the first. As soon as Fios or something else is available I'm taking my money and running to them.

Scheduled an appointment to get new equipment installed. Tech never showed. Called the 800#. After 10-minutes got an agent. Said the tech was on the way over. 1-hour after my service window, tech called to try and reschedule. I said no, I would wait. Tech showed up 90-minutes later to tell me he could NOT do the work. So, in all, I waited 4.5 hours for a tech to tell me he was not going to do anything. Called the 800#. Got the run-around from their service department (reading prepared scripts), in the Philippines. Promised me a supervisor would call the next morning at 8am my time. Never called. These guys should be banned by local municipalities, or at least fined for being so incompetent. I do not know of any other major consumer company with an average customer service rating as low as Comcast. They should be embarrassed, but can't hear you because the cash register is making too much noise.

I can't begin to tell you how painful it is to deal with Comcast. I have three accounts with them, because they have a monopoly in the community I live in. At one house today I tried to add the internet and was told it would take only 30 minutes. 2 1/2 hours later I no longer have cable TV or the internet. 5 phone calls to Comcast where I am transferred overseas, twice disconnected. They sent a "signal" to my TV, which didn't work, asked for a supervisor who keep asking me for my billing number, which I repeated at least 7 times to various people on the phone. They advertise that they are getting better with their service but I would rather have a root canal than work with them. For a 60 year old guy it takes a lot to get me upset and even more to cut the cord, but I am going to. Never have I sent such a terrible customer dept and a total lack of empathy.

I called customer service explaining everything that seemed wrong with my router. He told me that he will send a technician over and even explained that it will be free, there was no mention of it costing any money. Technician comes over and basically told me that my router was fine (didn't do anything to it). Then I get an extra $40 added to my bill. I called customer services again explaining why I shouldn't be charged with this much money and the employee on the phone basically told me that any kind of technician hired will always cost $40. So basically I was lied to and on top of that the first person I called didn't explain this to me. Now I'm in a position where I'm going to have to keep arguing with them until my bill gets removed (hopefully) because this is not my fault... It is their fault for lying to me and basically scamming me. Don't trust Xfinity!!!

I have been a loyal Comcast customer for over 5 years while living in the Seattle & San Francisco areas. I had the highest Internet speed available as I am a business professional who works from home and up until now have been pretty happy with Comcast. Until I was recently transferred to Georgia. While my wife and I were looking for a home to purchase we were living in a temporary apartment with a 3 month lease as we knew we would be buying a house. I called Comcast and asked them for service and I made it clear that I was living at a temporary address and that I plan on keeping Comcast service as long as it's available. I told them that my home search area included areas where Comcast did not have coverage but the rep told me, "Don't worry, if you buy a home in an area not serviced by Comcast you can leave a contract early without an early termination penalty." Made sense to me.

It's been almost a month and my bill payment still hasn't been posted. I'm so sick of Xfinity/Comcast. Now my bill is $655.00???How though when I never order anything? Here it is July 2nd and Xfinity is still saying they can't find my payment of 208.48. Asking me to run around for the 25th time to provide the same damn bank statements proving I paid my bill for the 5th time. I'm sick of Xfinity stealing money. Hiking up fees. I went and got a lawyer. Worse cable services ever.

Comcast is the epitome of greed and selfishness. They represent the very worst of the typical American corporation. Their Internet service is fairly good and dependable, but that is the ONLY thing they have going for them. I pay nearly $100 per month just for Internet service and they have the nerve to force a 1TB data cap on me!!! I've done the math. One 2-hour HD movie alone can take up to up 3GB alone, and I've been fanatically watching the World Cup this month, so we've reached our 1TB cap. This time they're "letting it slide" but next time I will be charged $10 per every 50GB I go over. And I've just covered streaming.

Agent provided a time for repair of service outage. 24 hours later I called back and another agent had carefee attitude of we will get it when we can. No concern for customer and since competition is limited the interactions with Comcast is they don't care because you don't have many options and they know it.

Xfinity Data is a joke. I’m sending photos down, last two days all my devices are turned off Xfinity WiFi, I went from 881GB to 904GB. Everything is turned off wifi, except Xfinity tv and security alarm. In 2 days I find that I used 13GB which all my devices are off from WIFI. What I think is they got meter turned on, and is rolling, to make sure they charge me 160 on top of 201 bill I’m paying every month. I been Xfinity Comcast customer for 8 years. Never had problems. All of a sudden they accusing me going over data, from 777GB the whole month, to now 1800GB the whole month is crazy. Please help hard working people of USA, we are getting ripped off left and right.

Comcast does not keep their word and when you call back there is no record of the conversation. They make promises and offer services that never materialize.

I was customer with Comcast for ten or more years... A month ago, I was out of internet for two weeks. Three tech came out on three separate times (unable to fix issue)... and my internet still not working. Now they want to charge me for the tech visit. I am with AT&T now. Way better service, will not go back to Comcast ever again.

Too expensive and too unreliable/unpredictable. My TVs and computer are constantly up-and-down and interruptions in service are frequent. I wouldn't use them if they were not the only choice where I live. I do like many of the features of the remote like the voice commands, but overall not a great service for the price.

They have been amazing since we switched providers. There is less dropped calls, great customer service, and a reliable bill that doesn't constantly fluctuate.

Comcast/Xfinity has the WORST service of any company that I have dealt with. Have been have ongoing Internet connection issue. They sent out technicians to see problems and then realize that it must have the underground cable line installed and the data comes and goes and the work does not get done. They wonder WHY I am angry and screaming sometimes from frustration and unfulfilled promises. I so wish that there was a reputable company that I could switch to!!!

They promise one thing and deliver another. They treat customers well only until you have started using their services. I had very bad experience with the billing where $50 which was taken as a service startup deposit and was promised to be adjusted in first month bill was not removed. I was asked to pay $75 (for $25 plan) only after I had called them 3-4 times. Worst... Will never use Comcast... They bluntly asked me cancel the service after apologizing that their promises were false...

Comcast will rip you off at any chance they get. I was talking to a representative on the phone while setting up my account, I mentioned an internet ad during the setup process, that had a lower price and free installation. I have a screenshot of the ad, with free installation,and the representative said it would be free. My bill has an $80 installation fee. I figured calling would settle the matter. I was told they could waive half as a courtesy.

WORST COMPANY EVER! Service is slow, we live in an urban area, signal should be strong but it constantly drops. Executive offices say that we will get the blast speed (up to 300 Mbps) if we are HARDWIRED. This does not apply to wifi. Just being down the hall from the modem and getting a speed test of 140 Mbps is fine according to them. This isn't what they advertise. The visuals is of a family of 4+, all on their devices, playing, having fun, and all at super fast speeds. Such a gross misrepresentations. Our home was serviced on more than 10 occasions all for the same problem. Whatever fix was performed, was undone the following visit with comments about the previous installer's skill level.

Avoid AUTO-PAY Feature of Comcast Xfinity account. Comcast usually charges 1 month in advance, so if at all a bug is generated common belief is that we can still work out for any new charges posted on account. With this common belief, I talked with customer representative when for 1 month a charge of $112.97 was posted on my account (regular monthly charges were $70.87). Since I had set up auto pay, I called up representative immediately to reverse the charges and accordingly agent advised me to change plan (also promised to apply credit).

My bill has not been late and around my due date. They shut my service down, and when I call they ask for a payment which has been sent in. I will not give them a CC to process monthly with their unexpected price hikes. When my contract is done so are they!!!

We have had Xfinity for the last couple of years. I have been on the phone with them almost every month because our internet goes down. They always blame it on the fact that I have my own Netgear Night Hawk modem and router because they want me to rent from them. I have spent over a grand in modems in the last six months and all 5 of them do the same thing including the one I finally rented from them "the latest, greatest"! Pretty amazing that 5 modems all do the same thing and yet it's the modems fault, not theirs! Then I find out that half the things that were promised to me were never documented such as they would waive the early termination fee because they could not provide the services I was paying for.

Been customer of Comcast for 10 years... prices got so high I could not keep up. On May 2nd my services were suspended... knowing this I had to leave town for family emergency. Upon returning I decided to keep only internet service... made changes on May 11... have confirmation email... still trying to bill me for services not rendered. Have "fought" for 4 weeks and talked to over 12 people and told all same story and they will not listen. Was told to go to local store by supervisor named Alton. When I got there had no record of conversation with Alton... talked with Michele at local location. Very nice lady. She sent info up ladder so to speak and was given a "ticket #" and was told a resolution would occur in 24-72 hours. Contacted Comcast and was told ticket # was incomplete (whatever the hell that means). They suspended my services yesterday because a credit I was given showed in past due billing. No kidding. How do you deal with ineptitude?

I've been a customer since 2016, these people don't leave notes, don't follow through with ANY agreement they make with you and 9 times out of 10 my security system is down. There is always have a truck outside my complex. USELESS. I am so done with these lying thieves!!! I'm off to ADT. I will NEVER recommend Comcast to anyone! I was told one amount of $119.80. I call back. It's now almost $500 seriously??? STRONG ADVICE IS TO STAY AWAY FROM THESE PEOPLE SERIOUSLY. I was told I owe them $19.80 remaining on my bill. I call to pay it and now I am being told I have to put down a deposit of $100 and pay an early termination fee of $349.80. How does this work and if I don't I will be sent to collections, all I owe on my account is $19.80. This is crazy. I am so suing them if they mess up my credit.

Was going to cancel service but rep provided new promotion and I accepted. Yet the promotion did not get completed and my bill did not change to reflect it. After going through the same procedure five times, still no change. Every rep promised I would see the changes within 24 hours. This process started six weeks ago. Since, my bill has gone up and is over 50% more than the promotion I signed up for. They continue to say it will be reflected on next month's statement. Very frustrating.

We went to a store, got an unlimited internet package cause we have two teenagers, well every month it seemed we were getting charged more. Finally I looked at the bill and they said I was not on a unlimited plan so I explained that is what we signed up for! After 3 weeks back and forth they gave us a $200 credit but the overages charges was over $500, cause I need the internet to work we paid our bill, changed our plan to unlimited and added a home phone service cause the rep said we would not pay anything extra. Get our bill we are still being charged overages exceeding $200 and adding the home phone made our bill jump $30/month. Called, spoke to supervisors who said they would call back and NEVER do.

They just makeup prices, charge you $5 for any change you want to make. You don't know if an issue is their fault or not, if they come and they say it's not them they charge you at least $60 unless you buy their insurance. The only way to get a decent deal is to tell them you want to cancel. I was having problems with the connection going out. They sent a service tech, he was Russian and rushing and didn't speak enough English where we could understand each other. They would not rewire my home. they would only wire up to my modem, so now I can't use the modem in the other 2 rooms that were previously rewired because the tech said it was the splitter.

I moved to Northern CA from Nevada, Cox vs Comcast cable internet. Wow, what a rip-off Comcast Xfinity is by comparison! Upload speeds from Comcast are ridiculously slow. They never achieve top speeds for my product (s/b 150 mbs down, but 135 mbs is average). Compared to Cox, I paid less and achieved up and download speeds much higher than the guaranteed minimum for my package; sometimes 3 times faster than what I was paying for. Cox customer service is excellent. Comcast people are unreliable - I always call twice to see if I got the correct info. Cox: two or three outages in ten years. Comcast: two outages in last 4 months. I believe Comcast is blocking higher speeds. Could be my location (more rural now than suburban) but still this is CA - freaking technology here should be the best in the world.

I been charged for $11/month modem for last 5 months that I never ordered or received from Comcast. I reached twice to Comcast to solve this problem, they agree to take this charge off my bill but they never did. I am still being charged for equipment.

There was address conflict on the this order, therefore we have cancelled this order.

If you are an Xfinity customer, included with your package is its Xfinity Wi-Fi. When you’re away from your home Wi-Fi This WiFi gets picked up when you were traveling. In the last two weeks, mine has stopped working when I’m away from home. I have called and spoke with two different people who both had difficulty understanding and when they finally did get it, they said Xfinity has been working on it. Could take one month to six months and it’s always been an issue. I had no problem for 2 years until now. It’s always a different story from a different rep. PS. They tried 1st to sell me something for my home WiFi. They said it wasn’t working. It works fine. Disgusting they have such a monopoly.

Comcast has been unable to hold an internet connection in my California home if I step away for more than 2 min. I must shut everything down and go through an entire reboot each and every time I am idle for longer than 2 minutes. This has caused me to lose many many work hours and suffer frustration where I want to harm my computer. My STRONG ADVICE IS TO STAY AWAY FROM THEM!!! SERIOUS.

We cancelled our account with Comcast 2 1/2 months ago, and cancelled it early before the service date turned over to a new month, and they owe us $52.46, we have been trying to get our money back from them since we cancelled, and they are tell us that we had a contract for the last 1 1/2 years, we know we don't have one, we never asked for anything to be changed on our account... so now they want us to pay them $90.00+... well it will be a cold day in hell if they ever get any money from us... poor customer service, never know who you will talk to for help. Hope everyone takes warning on not to do business with Comcast.

I have been a Comcast customer for over 10 years and HAPPILY QUIT TODAY!!! :-) They continually lie about speed provided, extremely difficult to reach a live person (unless you have hours to listen to their endless menu systems and commercials), no accountability, blatant disrespect to customers. WORST COMPANY I HAVE EVER DEALT WITH!

I have never had a problem internet cable service. It seems to be a good company. Addressed issues from programming to the actual voice command remote. We are also faced with the service that addressed all my issues and promptly.

They are about average except for their speed, and reliability are just a little better than average. Almost non-existent customer service, but instead mediocre digital customer service.

Their customer service is non-existent. The wait time is often more than 2 hours. Their agents don't speak nor understand enough English to be helpful. No way to resolve issues.

I pay for a higher speed but still buffers a lot. As far as cable Comcast seems to freeze up on me a lot and I have to restart the whole thing.

Comcast/Xfinity offers many apps, excellent customer service and when there is an occasional outage it is quickly resolved. My only issue is the rates, if not bundled with other service internet rate seems a little high.

Expensive but generally reliable. But their technical help can be frustrating due to use of technicians whose accent is bad. I had streaming video problem I ended up solving myself by logic.

Have never had a problem with the internet that couldn't be fixed almost immediately and problems are few and far between. Neighbors have tried other companies with terrible results and very slow speeds.

Bundle is not bad, service on installing multi returns, phone help inside USA can help better than outside USA. Notice when the president is in town loss of internet??? Why?

The speed is normally medium not fast at all. The internet goes out quite often as well. The customer service is a headache navigating on the phone when calling in to complain. I get upset with the automated service.

I have several Xfinity products. Service calls are complex and we try to tell them when we request service. They inevitably send the wrong kind of tech or one that is not equipped to deal with our system.

Love the service, HATE the cost. The added cost for modems, cable boxes etc is ridiculous. Also, HATE that now in order to see a "last season" series you have to pay for that too when you are already paying a high price. We will be cutting the wires in the near future.

The Comcast Internet Service would quote a price to me, but that price would never show up in the bill. It was always, ALWAYS, higher. I would talk to them again, same results. I would go into a store, ask questions such as, "does the bill cover the previous month, or the upcoming month." "I don't know," was the answer. I received another quote and I asked if I could have it writing. "NO." OK, how do I prove what I should be charged. And then my premium channels disappeared. I assumed it was a mistake, as I asked for no changes in my service. A customer service rep actually called me and said that my bill was higher because I changed my account. Despite follow up calls and complaints to the PUC, they never changed their position.

Customer service sucks. They don’t know what they are doing. I got a 50 dollar package and it has like 7 Channels. That’s not what the stupid advertisement said. The quality of the t.v. is awful. I’ve never in all my years Seen a t.v. Look so bad. It’s a fairly new t.v. Oh and don’t get me started on the Internet service, it’s worst ever! Right before they were suppose to come and install the cable I had seen another package, so I asked if I could upgrade and no one knew how to do that. Worst experience ever!

Live in a rural area and sometimes the speed and connectivity seem to vary. Also, gradual price increase over time. Only have internet service, no TV or phone, due to price.

I've had no problems with my services. I've had them little over 3 years. If I ever move I am hoping that they can go with me as they're the only ones I prefer.

Excellent service from Customer Service Representatives, Service technicians etc. We have been customers for over 20 years, since Time Warner days & have always received excellent care!

I've stuck with this company over 20 years, I have discontinued cable since I believe that their prices are outrageous, but expensive though it may be, their internet can't be topped. In this case, you get what you pay for. But with the installation, they left cables running across my yard and driveway more than two years, no one ever came back and buried them, and calling them to get anything done is a lesson in futility. When I was charged for both unlimited data, and for surpassing a data cap I paid not to have, it took 45 minutes, and supplying my personal data multiple times to multiple people, for them to tell me that they couldn't get approval to fix my bill for at least three days. Still, in my experience, the speed of the internet, and the stability of the connection, make all the customer service hassles bearable.

Comcast Internet seem to want to please you but as far as their service I have the internet service I have a lot of problems with it - cuts in and out, it says it's a slow internet speed. I also have TV. It goes out just about once a week for a couple hours. They have no idea what causes it. They send people out here. They don't know what causes it. I also have the phone service and it works pretty good but since I installed it I've been trying to get into my email and they keep saying for code took and called them and they was supposed to send one out in the mail and they never got it.

I pay for fast broadband at Comcast, but it seems no faster than "non-broadband." All the best channels one would want and watch are "not authorized" on my 150 dollar per month plan. Customers are NEVER reimbursed for the 'NO SERVICE,' often for 1-2 hours, due to "whatever," or for the 2-8 days of 'NO SERVICE' after a tropical storm, hurricane, or other, severe inclement weather.

I have been a Comcast/Xfinity customer for 30+ years. The service is always good. They offer everything comparable to other companies. Pricing is high; however, all other companies are comparable in price for the same options you request. No company beats out the other company.

Xfinity has been ok. I do have problems sometimes with scripts and not responding. I'm glad they updated the speed without charging. The new format is much better and I can search the web faster. It's much better than AT&T.

Xfinity is usually quick to take your money and turn your service off but their products leave a lot to be desired. Internet is usually slow or breaks down a lot and my high school and college age children are always complaining.

Comcast are okay but cost too much. Have had problems with them in the past and they did their best to fix, but in the end I had to fix the problem, which was a bad cable.

Xfinity is the only internet option available in my area. The internet crashes often. The TV does not. Xfinity is still preferred over the Verizon internet of the past.

Their customer service has improved over the past year. Personally, I think all the companies are about the same. Their #1 priority is getting as much $$ as possible. And they all make you buy channels you don't want.

I have had good and bad experience with Comcast. I have them lie to me & to their bosses about me. But I have had other internet providers and Comcast rate's a little better than the others.

Too expensive - sometimes speed is very slow. They should keep their cost down. If I could switch I would but there is no one else in my area.

EVERY time I call to try & lower my bill Comcast raises it, EVERY time!! I even wrote a letter to four executives to this effect & they had someone call me to tell me what promotions they had at that time. This tells me all they care about is their bottom line!!! Not the person!

Email goes down more times than I can count, and when it's down it takes hours to a day for Xfinity to fix the problem. They really need to get their act together.

So dysfunctional and unreliable that this is strategy, not technical. The connection is suppressed at night and all part of an upselling for more speed, when the dropoff rate is the issue. The most expensive 4g package works and is monopoly priced. Customers should feel mugged.

Comcast/Xfinity touts 24-hour-day, 7-day-a-week phone service, but if you call overnight, weekends or holidays, your call terminates offshore, where the customer service representatives' accents are thick and hard to understand.

Comcast has been reliable and able to solve problems as necessary. Not inexpensive, but competitive at least when I really have no other option. No hassle update of rented modem and one phone tech helped get new modem functioning in a reasonable time.

They are too expensive for what they deliver. I used them since the beginning. When I needed more speed they tried to make me sign a 2 year commitment and the price was ridiculous. Changed providers and am very happy. Plus, no contract.

I have been with Comcast for now for four years. I have enjoyed to speed, the price a little on the high side but we don’t have too many choices. Before I used Comcast I would work another company and you’ll have a problem like every six months but so far and had no problem Comcast.

They are not competitive on pricing. They find creative ways to raise prices but will lower price if you threaten to leave. They advertise fast speeds but you don’t really get them. But service and reliability are good.

It is unfortunate that they are the "best" offered in my immediate area. The service can at times be brilliant and incredibly fast, so fast, it's like being at my work where we have entire room dedicated to maintaining the speed and security of all our computers, like a lot of businesses. Those times are not the norm though, more like maybe 10% of the time I am on the computer using it. The other 90% it's spotty at best. We even got a booster/router, whatever it's called, to try to improve the signal from the main input to the rest of the house, which is under 1300 square feet. It's ridiculous, when the heater turns on, that even interferes with the signal because it's not strong enough. It is not reliable and can go off at any time for seemingly no reason too.

I have been with this company for well over 15 yrs and the service is OK, but as for their pricing??? Not so much. I signed a contract for $109 a month, and now only 2 yrs later my bill is $159.75. DANG, they added a sports pkg without my permission or wanting it. I am not interested in sports but they said I have no choice and I have to pay the extra, plus all the taxes and fees and rental charges. Not happy.

I have made multiple complaints to oversight agencies both state and federal - FCC. The FCC brought a case against Comcast/Xfinity for their billing practices in 2016 and the company had to pay a fine and stop unethical practices. The FCC stated they would watch them x 5 years to make sure they stopped. I complained as a whistleblower since 2016 that Comcast continues the same billing practices as the court case. FCC and FL AG refuses to follow up. Senator Nelson agreed to pursue this but 3 months later I have heard nothing.

Price seems high, and service isn't 100% reliable. I work from home, so having the service go off (or slow down) even once a month is too much. It does seem to be better than it was, and much better than what I had before.

They sometimes take a long time to arrive. On given good day you may get the best tech at your home. They have improved over the past two years. I will write down everything I want done to make sure it’s done. Always ask them to test out their work before they leave. Honest workers. But Comcast should hire more installation people.

The TV service is the best part of the Comcast service. I especially like the DVR and basically record any and all shows that I want to watch. But I feel they drastically overcharge for all of the services they offer and absolutely no company could possibly have a worse voicemail hell to maneuver through if you have a problem. Once you waste 5 minutes or more to get to a live person, they are usually pretty helpful. Comcast top executives should be forced to call Customer Service once a week to see just how awful it really is to get through to a person!

Comcast/Xfinity included wireless with my subscription to cable TV so the costs and wifi provided are pretty good. Unfortunately what I don't like is that 3 or 4 days a month they indiscriminately download updates to the wifi modem which disrupts my internet connection at inopportune times during the day or evening. I don't know why they can't disrupt connections after midnight and before 6 am. Very inconvenient.

I actually feel Comcast has been very good in sending out workers if there is a problem. But most problems can be handled by phone. We have had no interruption issues.

Quality of services provided is not commensurate with the price paid for said services. Unfortunately, there is no real competition in my service area (prefer Verizon). Customer services reps are woefully uninformed. I have been a secondary account holder for years and they recently refused to schedule a service call because according to them I was not on the account. They lack routers that can effectively cover homes over 2,000 sq ft. I've had to call back twice now because they arbitrarily deactivated a box. Although internet speed has improved, I still encounter annoying slowdowns, which, to be fair, is probably partially due to pipeline issues.

In Aug 2017 I canceled my cable service with Comcast/Xfinity due to high pricing but kept internet service. About a month later I received a call from Comcast offering a "deal" with cable and internet for about the same price as I was paying for internet. There was a 1 year contract and I knew I would be moving out of the service area in less than 1 year. I told the representative this and was told that early termination fees would not apply if I was moving out of the service area. When I moved I was hit with the early termination fee. I tried to get it reversed but to no avail. I probably should have read all the fine print but I was told specifically that early termination fee would not be assessed in my situation. I believed what I was told but it was a lie.

Pile unauthorized stuff on bill. When try to complain, told to punch 1, punch 2 etc... No one to talk with in person!! Have never been told meaning of Xfinity.

I've been a customer for many years. I almost always pay late. It takes them a long time to shut service off completely. However, they are sneaky about the ways they try to get payment. I see no need for the sneakiness, and what it says about the corporation. 1. They slow down internet speeds as soon as the payment is late. 2. TV reception is hindered. 3. The sneakiest one of all. They block access to on demand rentals, but don't say the reason. Instead (did someone say "sneaky"?) they use an error message which says "a subscription is required to view". Why don't they just say because you haven't paid your bill? Because they don't want you to be mad at them. It makes me laugh, and not pay them until I feel like it.

Comcast is great but when you call for certain service you end up getting someone who barely speaks English; therefore, making the customer service horrible. I wish company would stop outsourcing their customer service.

Comcast service is not what I was promised. We get distorted and scrambled picture in rainy and windy weather. My WiFi is slow. I'm not a happy customer.

Comcast customer service was the worst service I have ever encountered. Their wait time were extremely excessive and they rarely if ever resolved issues until I requested a supervisor. At times the supervisor was rude and did not return calls when they said they would. Will never go back to them. Their internet was great but their customer service sucked.

I have had more reliable and faster internet service, but with a limit to the amount used. With Xfinity, usage is unlimited and it is fairly quick. It does bog down on weekends and does sometimes kick me off but it is much better in this area than where I last used it.

I like Comcast and I find it better than AT&T that I had before and it was awful. The only thing is that is too expensive. If a new company appears as good as Comcast for less pricey will switch.

Far too difficult to change over from CenturyLink. Comcast couldn't seem to understand use of a landline; speed not what they promised; too much time spent trying to upsell me or get me into a store which I am unable to do because of a homebound disability. Now trying to promote more speed, but need to spend money on new equipment. Wish they were as easy to deal with as T-Mobile.

I had no option on a cable and internet provider for a few years when I lived in Washington, DC. Comcast/XFINITY is, by far, the worst provider I've ever had in my entire life. The cost of service exceeds that of most other competitors, and the service, both technical and customer, is horrendous. I experienced more outages than ever anticipated, and when calling to report an outage, the customer service spent more time trying to convince me to change cellular providers to Comcast. I had this issue on no fewer than 10 times in a five year period. I know several people whose experience is identical to that of my own. Since Verizon FIOS has been made available, most customers have canceled Comcast and opted for Verizon, because the service is more reliable and less expensive.

I canceled my internet service and then my alarm, but instead they took it upon themselves to restart a contract for my alarm service. I have called over 15 times to resolve this and was told by several agents that this would be taken care of and it WAS NOT. I called for the 16th time and spoke with Sasha ** and she was rude, disrespectful and in need of customer service training. I ask Sasha to transfer me to a supervisor and she puts me on hold and comes back and says this is a early termination fee, I asked for a supervisor again and just sits on the phone for a minute (I could hear her background) then placed me on hold and comes back and says every supervisor and manager are in a meeting.

I have suffered with an Xfinity contract for 2 years now and very excited that my contract is over next month and can move on to better connections! We bundled internet, phone and tv with Xfinity because they had the best rating in our area. Little did we know the headaches we would encounter from them. Unhelpful customer service with ANY issue (the only thing they can do is reset your modem which never fixes the entire issue), constant internet hiccups (we have to reset our modem twice a day) and constant phone disconnects. When we have a problem with tv, they tell us to reset our modem, then after the reset we have internet issues, another reset and the phone doesn’t work. I can’t seem to get service for all three devices at once. If the tv works, the internet doesn’t. If the internet works, the phone doesn’t. DO NOT GET XFINITY!!! I would rather pay double the price with another carrier than keep Xfinity any longer!

I signed up for the Triple Play and had a set price monthly. Every month my bill is higher & higher. I have to phone CS every month and it's a real hassle!!

There were some service outages recently during unusually cold weather, but usually the service has been reliable. We've been satisfied with the service we've received from Comcast/Xfinity.

Services generally good, the usual short blackouts on tv, and slow uploading at times. Rising costs are killing me! Retired, fixed income and they can’t/won’t find a deal for me... “None being offered at the moment.” I’ll contact once more, and let them know that even after 15+ years, I am considering leaving them.

I like Comcast/Xfinity service. Their customer service is great; their speed however, NOT SO Great! AND installation was done primarily by us. I feel there is room for improvement on installation; everything they personally install, they charge WAY TOO much; trying to force people to self install no doubt.

The speed of the Comcast Internet keeps us with them and their Internet is amazing. But in general I am underwhelmed with their service. Their bills are hard to decipher and the On Demand feature with the cable TV is unreliable. We do not have many other options in our area.

The service goes out with no warning so we have to call them and talk to someone that barely speaks English and after an hour or so, there is the "just unplug the unit and re-plug and if that doesn't work, call us back" routine. Also, the movies sometimes abruptly just end with a message to try again later but the movie is gone forever! AND, the monthly charges keep climbing!

I have no other choice than to use Comcast at this time as far as I know for internet service. They are a generally good company but don't like being pushed to purchase more and more complex technology which has happened. I have neither the money nor the desire nor the expertise or interest to install or even use anything to the future. Customer service is overall good when there is a problem with the service, but I did have a couple of times repeat problems with phone, TV and internet that took over a month to fully resolve assuming they are fully resolved. Not a 5 star company but certainly a 4 star one.

Speed is our issue, but with upgrades it is getting better. Customer service is very supportive and very helpful. They seem to answer the phone in a speedy manner.

Comcast is a little high. We have to keep them because we can't get any station unless we have some kind of connection service. I pay over a hundred dollars and still can't get the station I want.

I have internet and phone. Internet is slower than they tell you and the phone goes out when internet goes out so, you better have a cell phone. Also, prices are too high. It seems that you get penalized if you don't want triple play. And if you just want internet without the phone, you pay more. Since I'm on a fixed income I call and ask for promotion when my plan goes up. It's like pulling teeth sometimes. It's as if it is coming out of their pockets. Customer service tries to help, but sometimes it's hard to understand them when they aren't in the US. And then, sometimes I will get someone who is very accommodating and gives me a promotion.

I was with a Comcast Xfinity for over two years. Was paying $110.71 per month for 100 mbps internet, never got even 50 mbps, but most of the time I didn't have it at all. Didn't have even one month that I didn't have to call them and argue. Comcast representatives promised me reimbursements for bad service and absence of the internet for extensive period of time and weeks later denied it without any notification, saying that they had changed their minds. Company charges ridiculous amount of money for their services and keeps customers from leaving by giving false promises. Spent hours on the phone with them. Then I got tired and I switched to Fios. I didn't know that I can have internet without any issues. I have 700 mbps internet on my wifi for only $79. Impressed with Verizon. Comcast is the most unprofessional and unreliable service. If you can - avoid it.

Comcast Internet Service is the worst ever and accuracy of billing is faulty with lack correction and reporting to credit information. It's a service I would never use again or recommend to anyone.

Comcast fought a slow speed problem for almost six months saying it was not their fault. After countless hours talking with manufacturers of every device involved, I proved it was Comcast and they did fix it - and after further calls I talked with a woman in the "executive" suite and got 60 days free - their treatment of me was unethical but I doubt illegal. I still use Comcast and now have extra speed at no extra charge for this year. Using a NetGear C7000 modem/router, speed is hardwired <>200 Mbps.

I have this service because my old provider did not service this area. I elected to do my own installation because the charge was too high. So far I love the service plan I have.

Expensive, unreliable especially during sporting events, pushy customer service that is always trying to sell you something or change service. Removal of good channels for commercial channels happens too often.

Comcast Internet has absolutely awful communication (ironic) between installation & customer! Impossible to coordinate anything! Atrociously high cost! System freezes up much too often! Very slow! TV programs out of date, boring!

My latest experience with Xfinity started off really bad. The sales rep who signed me at the PGH Home Show was pathetic in doing his job to my satisfaction. His failure to follow up and see to it that I retained my home phone number caused me a lot of time, frustration, and money. I spent countless hours on the phone with customer support from my former ISP and Xfinity to finally get the problem resolved. But a very nice lady at Xfinity customer service went above and beyond to make everything right. Since then all is well. Let's hope it continues. I was just about to cut the cord and not look back. Cable TV/Internet access and landline phone service prices are getting out of hand and it won't take much to cut that cord if push come to shove.

Always too expensive and lots of unclear charges on the bill. The customer service at the Xfinity stores is far superior to dealing with the company on the phone.

Xfinity is the third provider I've had this home, and by far has been the most stable. Especially with me having a teenaged gamer in the house. I also love the ability to be just about anywhere and connect to their hotspot service.

Unfortunately, my husband has been a victim of identity theft. We have had to deal with fraudulent accounts with AT&T, ADT home security and now Comcast. Out of all of the companies we have had to deal with Comcast has been the worse. We sent ADT home security a copy of my husband's driver's license and they had no issues with it. We sent Comcast the exact same copy and they continue to tell us that they cannot read it. We filled out their entire fraud package, had it notarized, had it witnessed, sent them everything they initially requested in the fraud package and they still want more. Again, worst company to deal with and we are not even their customers. We are victims of fraud. I can't imagine how they actually treat their own customers. Comcast is not helpful especially when you are the victims.

I was approached by a door to door salesman from Xfinity, he offer me a fabulous deal so I can leave my Co. and move with them. Once I sign the contract Comcast refuse to recognize this contract, instead they try to sell me a different contract with more than doubled the money. I refuse to accept this deal so I cancel the contract within the first month so there will be no liabilities on my part. Instead of cancelling the account honorably they pretended to have made a mistake sending my account to collections without my knowledge. Not only they refuse to honor a contract sign by their own salesman but they also decided to damage my credit as a form of punishment for cancelling that fraudulent contract...

We had AT&T for a long time then we bundled. At the beginning was ok. We experience huge rates after 2 years then every time it rained we had no tv. While Comcast is not the cheapest choice you get what you paid for. I have two kids. I take care of two in the house, plus three adults and we all get online in a snap. So, it works. Besides every time they have a good offer they make the call to us.

The Comcast Internet Service treats new customers better than established customers. Their equipment is not good (modems). They misrepresent agreements verbally, they make it very, very difficult to actually see a copy in writing. Then you find out that parts of the 24 month agreement are only for 12 months so the bill will go up in 12 months, not 24. Very shady practices and if they didn't have special arrangements with Seattle City Council we'd actually have a choice of other provider.

Comcast is ok but I am sure that other providers are better. Our service is a package that includes tv, phone service and the internet. Comcast is very hard to actually talk to a service person when we are having problems.

Disappointed with the internet speed at 100mbps. I still get buffering even if I'm in the same room as the modem! Too many issues with program access and "temporary" problems. Service should be more reliable than that. They have no issue setting up payments though and taking your money asap. I'd like to have more choices in providers. Otherwise no one will upgrade their service.

Xfinity internet speed is the best in our area. However expensive! They have a scale... the greater the speed you want the more you pay! And in our area they are the only fast ISP around... spell that MONOPOLY. They have you by the throat or other places.

Hate Comcast. Their rates are way too high and wish it was better. I have been with them for years because they are the only provider, but they do not listen to their customers and hire people that don't listen either. Their customer service is horrible, you can never count on them.

My internet speed is consistently 40% slower than I'm getting billed for. Comcast techs have been here several times but, after wasting most of my day, they leave without improving the speed at all. They just say, "it's a weak signal." Thanks for nothing!

Comcast/Xfinity recently upgraded my speed at no extra cost. We are pleased with the service and the consistency of my internet connections. We have had this service for about a year and never had a problem.

They schedule appointments and do not show. Comcast are only choice so you have to accept their lack of professionalism and customer service. I think they need more competition and an overhaul in leadership.

For years, they were our only choice. They were horrible! Prism came in and changed everything, love Prism, hated Comcast. Comcast had horrible outages almost daily, reception was bad, said I was too far away from the station, everything about them bad.

Expensive and speed is poor. Xfinity is down frequently with no reason, I can be in email one moment and then it is gone. Our only alternative is cable which is worse.

Their service goes off and on all the time. Try to complain their phone service is run by a robot and it refuses to complete a call. Very bad. And it hangs up on you.

Comcast owes me money (392.90) but after 5 years of service they are trying to collect a disconnect fee!!! Comcast repeatedly overbilled this account and promised a refund, after 5 months of promises, I switched to another provider. Now they are trying to collect $216 in early termination - I was with them over 5 years!

The speed that I am paying for is not delivered, and when you call to find out about why this is happening they completely ignored your question and tell you that what you have as a big favor is a "promotional deal". In the past when I switched to DirecTV from Comcast TV service, they sent a tech to cut off all my connections of every room in my house which I already have paid $385.00 to have it done. They did not have any right to do that! They did it out of despite for me switching to another provider due to the poor service provided by Comcast!

I disconnected with Comcast due to poor customer service. 1 week later I got a notice of collection for a 5 YEAR OLD BILL I wasn't aware of. When I called to question it, I talked to a non English speaking person who wouldn't discuss the bill. BAD service.

Comcast Internet's billing is not the best. I had to make 4 phone calls to finally get my billing straightened out even though each time I called, the representative told me it was taken care of. They voluntarily gave us more speed but jacked up the prices -- dollar here, dollar there. First installer was terrible. Too much in a hurry -- even left his tools here and had to return. Left all the cables dangling from my VCR which I used a lot. Second installer was great. His name was Felix. Still wish they would at least tell me how to hook up my VCR. Reps are polite and try to fix things.

Claims that our speed has gone up, but at least a third of the time we're lucky to have two bars. Price does increase constantly however. Customer service is horrible anymore. Used to get a real person who spoke English at any hour of the day. Now only India's worst during business hours. Nothing ever gets done, credits never appear. Really tired of trying to deal with them.

Rep Rudy in Jacksonville, FL was rude and was horrible. She yelled at me, and hung up on me. I have never felt so humiliated before especially as a repeating customer.

Lot of fine/hidden print in contract. I had a 2yr contract however after about 6 months my bill went up approx $10. I was told the modem is not included in the contract. Really!

Takes a while to get to talk to a human being, too many ??? before you get to talk to a tech. And then it is still unplug this restart that etc etc. Still very expensive to watch tv. I don't know if it is the most costly but it is at the top. 1 good thing, it still works in bad weather when others don't (you know the others that are mounted on your wall or roof). For the money you pay per mo. you can buy a new car! And you get stations you don't want. PACKAGES ETC.

They are overpriced and the lack of service, must wait weeks for service or bad service, disrespect, ignominy, inconsideration, etc.

Billing is never the same in any two consecutive months at Comcast. It changes every month. This is so frustrating. We are leaving in a month or two, as soon as we set up our next provider.

I recently moved to a new area and had to switch providers. I had a couple of choices and was, at first, a little leery of Comcast due to so many comments, etc. But I am very pleased with their service. The install went smooth, the service has been solid and they recently raised my speed for no extra charge. I'm a very happy customer.

Comcast Internet customer service is something to be desired. But the actual service is good. I don't think the service I am getting is as fast as they say. It seems that compared to other services, we don't lose service as much.

Unfortunately, the internet speeds seems to fluctuate. I do a speed test and it usually 30% slower than stated speed. After calling Customer Service, Comcast Internet Service looks at it and do test on the modem and assure me it will not happen again. However it occurs about two weeks later and process starts all over again.