Xfinity Internet Reviews

I have been with Comcast for about 3 years now, but in the past year I have been given the runaround concerning the dependability of my internet service. About a month ago I requested a tech to come out and fix my sporadic connectivity. He then diagnosed that it was my ethernet that was the problem. I immediately took my computer in for an ethernet upgrade and general maintenance. $200 later, I am experiencing the same exact problem. The company at this time has charged me $70 for sending a service call that "wasn't Xfinity's fault".

I begged for service for a full year. I never received internet service over 40MPS of internet speed. Supervisors would not call back. Techs would no longer show up making excuses that we were not home. Both my wife and I work from home, so that's a joke!. This was an endless cycle of broken promises. Now they are trying to collect an early termination fee and threatening to send me to collections because they could not provide the service I paid for! This review is just the beginning. I was warned about them when I moved here and have had nothing but horrible service! STAY AWAY FROM THIS COMPANY AT ALL COSTS!

Yes yes yes. Comcast Xfinity is a public menace. I have only negatives about it as many people do, I live in the apartment building where I have to use comcast service. Comcast will squeeze you, but this days we need to have an internet.

I changed my monthly plan which never went into effect for the first time. Called again and was quoted a different plan with higher price. Wasted an hour but issue got never resolved. Looking to switch to another provider.

I've had too many awful experiences with this company to capture them all and the only reason they are still in business is that they have Monopolies over fast internet in more areas then they should. You call to complain about some random fee they put on your bill on they try to upsell you and lock you into contracts. They add fees or higher them without informing you. They allow you to go over a maximum usage (you didn't know there was a maximum? Neither did we) without informing you and charge you hundreds of dollars until you notice your next bill.

I moved to Illinois some months ago and the apartments that I moved have contract with this bad wifi service (Xfinity). So there was no option for me to go for other wifi service and I had to go for this service even my interest was this Spectrum. It's very very bad service and I am telling this because they will ask you sign some plans (these plans have early termination fee). We don't know the timeframe for our job and this Xfinity people are looting based on that situation. This is basically some kind of looting similar to the landlord who ask you to pay lease break amount. So the landlord and wifi service got together & looting people on early termination fee. People don't sign this if you have better service in option.

This is the worst internet provider you can choose. Unfortunately, I have no choice where I live and they know it. I pay for the most expensive, fastest service and several times a week I can't even get a connection, let alone a fast one. I truly despise this company.

Our 2nd home to use Comcast just had a crazy increase of over $25 per month on our bill. Our primary home has been using Comcast for phone, internet, and television for over 25+ years. It is absolutely ridiculous to pay that much more a month for a home we are not even in that often/regularly. We asked about a discount, but they are only giving discounts for new customers. Which I understand, however this is a second account with them that I have - and after being a 25+ customer, it'd make sense as a business to cut a deal with you for multiple accounts.

Whenever I moved to Houston back in 2016 and after doing my research and asking people I was told that Xfinity is the best in the Houston area, so I decided to get the service and right after getting it I started with the supposedly fastest internet for around 70 dlls a month, after a few month of usage I didn't get any internet in the upstairs area, tech guys came to my house twice and they said my service was 100% good and working everywhere. I could have internet in my room or in any room. I was so disappointed and called the again. They told me I needed to increase my speed, I upgraded to 85 dlls and still the same.

Comcast is THE WORST. I pay for a Gig of internet and consistently has WAY lower. This morning I ran my internet speed and I was getting 41.2 Mbps upload and 22 download. 1000 Mbps = 1 Gig, so not even close. Their support always can only tell you to reset the modem. I pay an arm and a leg for this service and it is terrible. If you have other options, use them.

If fewer stars could be given, they would be. That said, thankfully there are no hoops to jump through to cancel the service. It is difficult to explain in writing what it does and an attempt will be made. When a single device is connected, it will transmit data for about 5 minutes, will stop, requires WiFi to be toggled on/off, it will transmit data again for 5 minutes and the cycle has continued constantly in the little over a month the service has been active. Good luck viewing email, good luck downloading an app, and don’t even think about updating the operating system on *any* device. Comcast said they would send a technician and with a 100% travel schedule for work, that is not possible.

I will say, my first few years having Xfinity/Comcast were among the best. The customer service was exceptional, and it was always easy to speak to an agent that was more than willing and capable of assisting with any problem. That is no longer the case anymore. In ONE MONTH my bill has more than doubled, and not one single person at the company will help with my bill, fix anything, or offer a solution. They charge my credit card every month and I can't even view what I am paying for to show how magically I now owe TWICE the amount that I signed up for and agreed to just a few short months ago. I will spend the next few WEEKS of my time researching how to drop this company and get a different provider, everything about their service lately is completely unacceptable.

Comcast/Xfinity has the absolute worst business practices regarding customer service. My 1-year promo was up, my bill more than doubled so I called to find out why. I have unlimited internet & when my promo was up, they switched my package, then charged me $130 on top of my bill because we went over. When I informed him that I was on an unlimited plan, the non-english speaking employee transferred me to collections. RUDE.

I will never use this service again. I was told a fee on my account would be waived. Come to find out, they never waived it and didn't bother trying to notify me. Now it has gone to a collection agency and has lowered my credit score. This just happened to occur right when I was applying for my first home loan.

When my special first year rate ended; I called to see if there was a package that I could afford. The Agent spoke of the Performance Plus and said it would be 29.99 then there were some feed that would be offset by my choice of auto payment: ultimately resulting in a monthly total of 34.98. I agreed to this package. Now the package I am being charged for is Performance Starter (package below what I chose) and it is $53 a month plus fees, minus my $10 for using auto pay: resulting in $44.98!

A couple of days ago it appears Comcast had a huge internet outage that lasted a couple of hours. On the internet there were numerous complaints about sudden lost of internet from different cities and states. It was so bad one could not even connect with comcast tech support due to technical difficulties. For some reason I lost internet again today, spent on the phone total of an hour "communicating" with a useless machine that was designed to work as a gatekeeper to prevent a customer in need to talk to live tech support. The info keeps repeating itself and when you get lucky to get to the point that "supposed" live agent will call, you get info that due to technical difficulties it can not be completed at this time. I am going to call them tomorrow and request a credit for no internet service.

Pay $150 a month for the fastest plan which is always performing at 80-90 percent of advertised speed. Always cutting service and they always saying "everything looks good on our end"... can't wait until my city finishes the fiber optic lines and I won't have to be robbed blind by this MONOPOLY anymore. Garbage customer support and look into the plans they have designed to deceive the elderly. They seriously might be the worst company in the world.

Today I tried to talk with agent to followup on a promise which was not fulfilled twice. I gave them the CR number but they disconnected the call after making me wait for 25 minutes, 23 minutes two times. Still my issue is not resolved. I sold the business and wanted to transfer the account to my Buyer. Had so much problem with the service, I am serious thinking of switching my home service also. This company had gotten too big and avoid it like a plague. Horrible is mild word I can use for the company's service.

This business is a huge scam. They are filled with lies and hidden fees. First off, when I was purchasing internet, they tried to hook me with an internet/TV combo bundle for a low price. When I went to sign up for this, all of a sudden my bill was double what they had advertised due to all their hidden fees. So I settled for just basic internet. I was getting their special of $40 a month. I used their internet for a few months when I received a call from their customer service. They wanted to include some TV channels for an extra $10 per month, I had 1 month to cancel it I didn't like it. So I agreed.

We were coerced into buying Xfinity internet and cable from a salesperson in Walmart who said we were paying too much for our current service. It turns out, we only saved a few dollars for a few months and we are now paying what I consider a FORTUNE! Our Xfinity bill is the largest bill we pay each month aside from our house bill! To make it worse, the internet is slow and the shows on cable SUCK!

My husband and I have been trying to get Comcast to provide service to our neighborhood for 3+ years. They've quoted as high as $23,000 to bring the cable approximately 3/4 of a mile (where cable now exists). Verizon won't service our county, so Comcast is our only option. (I'm mad at Verizon, too. It's that this is the Comcast review.) Despite what they show in their ads, these companies have no concern for the communities they serve. Not to mention, on the practical front, that in these three years, Comcast would have more than made up the cost of bringing cable this short distance. It's not like there isn't a pay-off for them here.

I had Xfinity for a while with no issues, but apparently they spotted a problem with my password that needed me to reset it. Fine, but instead of just letting me do that on my own like every other streaming service, I needed to be at home talking to a service rep to reset my entire account. I was on the road at the time, so my account was fully inaccessible the entire trip. The whole process felt outdated and tedious. I use wireless to avoid dealing with cable reps, and I still couldn't avoid them.

So on 2 consecutive days Comcast scheduled appointment windows with me. They never showed up! I was outside doing a few things when I received an automated call from Comcast saying the technician was at my door. I began looking around and see the van backing out of a neighbors driveway so I got in my truck and flagged him down. I walked up to his van window to explain that he was at the wrong house and I would take him to my house and he sarcastically told me the job was cancelled. I’m pretty sure he’s miserable in life and in his profession. Comcast is absolutely the worst company and very unprofessional.

When my boyfriend and I moved into our first condo we had an Xfinity tech come set up our cable and internet. After about 20 minutes he just left without saying anything, no updates on if service was successfully installed, didn’t have us sign anything, didn’t even say “bye.” Just got in his truck and drove away. Our internet/cable was working so we assumed the guy was just socially weird and assumed all was fine. Three days later I’m working from home and our internet goes out. I call Xfinity. They inform me no installation happened and the tech’s notes stated, “No answer at the door, couldn’t get into the house.” They didn’t believe me that we actually had equipment so I had to take pictures and send to them of our modem and cable box.

I called after an issue with billing and after being called a liar and the person I was speaking with informed me that they will not allow me to speak to a supervisor. She continued to imply that I was stupid and was condescending. She talked over me constantly and attempted to lecture me like a child. She would not listen to anything that was being said and refused to acknowledge any wrongdoing on her end she continued to be belligerent and would not allow us to speak to anyone else claiming she was only allowed to deescalate calls. This was insane that she refused to do anything productive to help us and continued to refuse to transfer to a supervisor.

I use to love Xfinity but every time I look at my bill each month it goes up, I am in a contract so how my bill goes up is beyond me and every time I try to call to get an answer I can not connect with anyone. I would rather go with Fios at this point.

Would not recommend anyone to this service. It does not work when you are 5 feet away. Absolutely ridiculous. I can get better signal from a hotspot than this company. I have had nothing but trouble and bad connections since having them.

I discovered that I have an unauthorized credit inquiry on my Equifax report by Comcast on 2018. I never authorized or signed any credit application nor my SSN. I paid deposit and I don't know how they placed an inquiry without filling out any information. This is against the Credit Bureau Reporting.

Based on my experience, Xfinity is a company that can't be trusted. I recently repatriated from Asia, where everything related to technology is significantly more advanced. I work remotely sometimes and back up data to the cloud so UPLOAD speed is critically important for my use. I tried to perform due diligence on the different internet offerings and detailed specifications of each. The Xfinity website provides almost no information about upload speeds - only download speeds are advertised for each package.

Terribly inconsistent service. Always rotating between offline and online. It's not a hardware problem (we have a new router and modem, and they replaced the cables coming into the house). If I paid a percentage of the bill correlating to the time my wifi has worked then I should be paying about $1 a month.

I merely wanted to change, that is, reset my password. Jellie ** was the employee's name. To perform this simple task was taking upwards of a half hour, with the necessity of my looking up my Comcast account number which I keep with my paid bills. I gave up waiting and I am extremely annoyed that my town is Captive To This Internet Provider.

It’s unbelievable how Comcast increases and adds “fees and taxes” when you call to talk to someone they are reading off a script, I guess to “try and say the right thing, no RIGHT about increasing the bill with nonsense charges. Going to leave comcast! Think twice about signing up for comcast!

No stars if possible. An absolute joke. Talked with 5 different agents over two weeks. Every single one tried the exact same things as the first agent which did not work. I kept telling the other agents everything that had been tried, but they wouldn't hear it. It is like they have a list of five things to try, and if that doesn't resolve it, they don't know what to do. The next thing they do is open a customer support case for you and you wait three days (THREE DAYS!!!) for a "smarter" agent to call you. When they do, they take you through the exact same troubleshooting attempts as the other agents.

This company hiding their fees in the footnotes is an old story. But yesterday, I discovered they even cheat on their offers. Xfinity had some discounted offer on the internet, and the last day to sign up was yesterday. I chatted with a rep online and completed my order, ticked all boxes, put my credit card info and submitted. I got "order received" and confirmation emails after that, and I scheduled an install. The next day, they give me a call saying that, sorry, your order didn't go through and now you don't have access to the promotional rate anymore, so you have to sign up for a more expensive package. Seriously?? I'm very annoyed by the companies like Comcast and their inexhaustible ways to screw up their customers!

Comcast (Xfinity) monthly billings vary so much month to month you can never determine how the amount is determined. They will not explain how they do it. I signed up for a $179.00 billing, now I am paying over $225.00 per month. The BBB and FCC won't help, I've tried.

Every month they increase the bill and when I am calling them they said, "Maybe last time you got a wrong information from one of our team member but this is your correct bill." Comcast is a **. It's better to go AT&T or Google Fiber. Comcast doesn't have any qualified staff with correct information. They just make their customer fool and making money from us.

I recently moved to a new apartment. Transferred my Comcast. Well the apartment had no Comcast cable wires. So instead of running wires Xfinity gave me a speak size box. It had loads of wires ran up my electricity bill to $200 for the month. The electric company said it's something I didn't have before that is running up the bill. I called Xfinity, got Mexico workers very stupid and don't know what they are doing. No help. So I will cancel my service with Comcast tomorrow contact or no contact. They broke the contract when they gave me something that ran up my bill. I am done goodbye Comcast/Xfinity. More people should dump this no good company quickly. I am done.

Absolutely appalled by the customer service at Comcast Xfinity Internet. My signed on in October 2018 without a contract period (knowing as a military fiance I'd be moving) and was told the rate. I was told I could self-install, which was wrong. I had to wait for a representative to be available to come out which lead to my service actually starting over a month after I had signed up. A year after joining my cost increased, I asked why, in which they responded I was in a year long contract/promotion.

Less than 4 months into my cable/internet contract, my price just jumped another $100/year. Stopped by my local Comcast store to check it out, and they told me "Oh, these are fees and taxes - they don't apply to your price guarantee - there's nothing we can do about these." Basically, a pleasant young lady, but it was "yeah, we hear your concerns, but stick it just the same." Cable is definitely getting cut at the end of this contract.

Called Comcast in reference to a charge on my bill. Very nice customer service rep answered. He transferred me to another person who off the start was rude and not listening to my issue. After about a four minute hold she came back and told me I had to go to my phone app to figure it out. I told her I did not want the app and wanted her to explain the charges and send me the charges. She said she could not and to go to the app. I asked for her name and manager. She said she did not need to get her manager and did not give me her name. I asked again and she said she talked to her manager already and was hanging up, AND SHE DID hang up.... I was not rude just matter of fact. This is not the way customer service should be. If she worked for me she would not be employed for long!!!!

I have Comcast Xfinity gigabit internet and the speed has never been the problem - it does a good job staying around 800 megabits per second. However, they have implemented a data cap that charges you $10 for each 50 gigs you go over. There is no need for this, especially now that we're at the age of digital content replacing physical copies of movies and games. If your child downloads a video game a month and likes to watch Twitch, you stream content on a fire/appleTV stick or chat with family via Facetime you will undoubtedly be paying an overage fee each month. There is no need for this cap - the difference between hitting the cap or staying under is immaterial to Comcast. This is purely greed, and the same system cell phone providers have duped customers with for years. I strongly recommend not to support a business with a practice such as this.

Fast internet, sometimes, horrendous service and shady billing. They make it time-consuming to cancel service. Once you cancel, they block your online account from taking payments, and when you call to make a payment they send you back to the online payment system which is deactivated. When you reach out to them on Twitter, they send you a code in order to be able to talk to you, but after multiple attempts, their code system doesn't work. After multiple attempts to pay the early termination fee failed, they threaten you with late payment fees. Absolutely the most dysfunctional, poor service I have ever witnessed. I can list dozens of other issues while being a customer, these issues are based on the cancellation experience only.

Too many words couldnt even express how bad this company is in every way, technical support, customer service, account information. All I can say is please go out of business. Google Fiber come fix the giant mess they have created.

So I have a locked in, contracted rate with Comcast for two years. My recent bill due January 2020 just came with an increase. When I called to speak with a representative, (which in and of itself is quite a task to get past the auto voice), I was told there is a "rates 2020!" which was said by this poor rep, who probably get verbally assaulted on a regular basis. He actually said this with a peppy, you are so lucky, tone. Poor guy. Shame on you comcast, both for messing with a locked in contract then expecting your poor, out of the country, probably below minimum wage employee to act like comcast is doing us all a favor by raising the rate. BOO Comcast.

Our contract will be expired in December of 2019 and we called Comcast in November of 2019. We got a promotion package from an agent that she told us we would pay the same total price as before (we confirmed with her that this includes the tax, equipment fee and everything else). She also told us that we would lose the Movie channel in order to keep the same total price as before. We were fine with it so we agreed to renew the contract for another year. However, when the bill arrives, it is $20+ higher than we were told. We called Comcast to question about the bill; we were very unsatisfied about the service we received from the agents of the retention department. We felt they did not really care about our problem and they were not friendly either. We have been with Comcast for 5 years, now our experience with Comcast has been turned into a nightmare.

First, let me begin by saying the account is in my husband’s name and my name is different but that is irrelevant at this point. We have a child that is dependent on medical equipment that sends biofeedback to his doctors and nurses and today, our internet went out. My husband immediately picked up the phone to call Comcast to get a technician out and we spent FOUR HOURS ON THE PHONE WITH NINE PEOPLE TRYING TO GET THE INTERNET FIXED! We were told that the first available appointment would be on December 26th. After he spent an hour on the phone trying to explain to them the medical necessity we had for the Internet, I took over the phone call via speakerphone.

I am hoping to call some attention to my current issues with Comcast Xfinity! On December 4 I called about getting new service run to our new home in Woodstock. This is a new construction development with 4 homes. The neighbor right outside our neighborhood has Comcast! First call I was told a request needed to be put in to see if the address was serviceable, and the agent would call me back within 48-72 hours. December 6 I called back..an agent then said "I can't believe they haven't called you back, they are usually very quick with this type of response. Let me put a note on your account stating you called and need an answer." I then called back December 9, another agent told me "it could be up to 10 business days before they have an answer back from the CAR department." On December 12 we got an automated call saying "your address is not serviceable."

Comcast is very tricky. I signed a contract for $169.50/month for 24 months in Oct. 2019 for my business. They billed me $175.23 in Nov. and billed me $185.52 on Dec.21, 2019. When I called them this morning, they told me contract cost did not include the following nine fee:

The modem router combo that Xfinity provides is unsatisfactory. I bought my own modem and router and it has way way better range and speed than my Comcast Xfinity modem router combo. Now it takes me less than a minute to wirelessly print one thing instead of what felt like 30 minutes using the modem router combo from Xfinity. I thought I was saving money each month by buying my own modem and router, but Xfinity punishes you an extra $25 a month to run your own equipment for unlimited data. That's absolutely horrible. If I would have kept xfinity's crappy modem router it would have cost me around $125 a month for unlimited data, but because I use my own modem and router, I'm charged almost $150 a month. That sucks.

After signing up for new service online for a home I will be taking ownership of soon, received multiple calls indicating the service would be terminated if either the existing owners of the property don't call and cancel or I provide proof of residence. After multiple phone calls and conflicting information about how I provide this information, I was told that I should just see if the service works when I move, and if not, to go visit a Comcast store. Two hours of phone calls, queue waits, and frustratingly circular IVR flows before I've yet to experience the service itself. This was enough to tell me my dollars are better spent elsewhere.

I got Xfinity through Comcast back in May of 2019. No issues until August when they, without informing me, turned off automatic payments, though I kept getting the monthly texts saying I was being billed. They resolve this issue on Sept 18th and make it right by reinstating the automatic promotional balance and fixing the automatic payment enrollment. I continue to get the monthly texts about being billed, until come December my internet shuts off. I'm supposed to pay 59.99 a month for my services. Now, for three months, they're overcharging me for late fees, hiked up my monthly costs because of no automatic payment discount, and are making me waste my time by calling them for their horrible business practices. Avoid comcast AT ALL COSTS.

I have had Comcast for over 20 years. No problems until I received a notice saying my email was 98% full and I was not going to receive emails if my account was 100% full. I immediately contacted Comcast to take care of the problem. They told me I had over 999 emails in my trash and I needed to empty it. So I tried to empty it but after 5 calls, working over an hour with each agent, we were not able to fix the problem. I called again and again, over 10 calls in two months. I lost valuable emails that cost me hundreds of dollars because I work from home.

I switched from Frontier to Comcast because I wanted faster internet service. I ended up paying almost double for Gig speeds and the best I ever got in my home was 300mbps (normally it was around 50mbps!). I had a tech come out and they said "yeah, you're never going to get close to gig, maybe you might get 500mbps". Xfinity then charged me $70 for the tech visit, and over $200 to cancel my service contract. Do yourself a favor and just stick with Frontier (or anyone else in your neighborhood), remarkably better service and customer support.

I had Comcast 5 years ago. Our internet would cut in and out. They sent tech after tech. Always a different excuse, but never a solution! (Not the only one in my family with the EXACT SAME ISSUE.) Well we switched to Verizon and had amazing service for 5 years. Recently we moved and bought a newly built home. Verizon is not offered here yet. I gave Comcast the benefit of the doubt. Maybe it has changed!! BOY WAS I WRONG!! We lose connectivity all day over and over. It’s so bad that when we watch tv the cable cuts in and out. When we call we get the run around. Comcast I HATE YOUR SERVICE. Already gathering people in our area to get Verizon. Bye bye Comcast!!!

I've had XFINITY for more than 4 years. I've not experienced problems with the internet or the cable for the most part. My issue is with the service. You can't reach anyone and when you do they can never help. The only way I can ever get help is through chat. Good luck trying to call. Good luck finding a number to call! I moved and XFINITY is not available where I have moved to. Though I was going to transfer them, Comcast told me I couldn't because they're not available.

I just called customer service as a new customer. The automated system asked me if I were a new or existing customer and after selecting the choice for new customer, transferred me. The 2nd automated voice asked if I were a new or existing customer. After selecting the new customer choice again, I reached a live voice who asked if I were a new or existing customer.

Most horrible service I’ve ever had! Don’t go with Comcast. Go with someone else. When you call the 1-800 #, it automatically get a recording saying they need to scan your channels (even if you don’t have cable TV) then they will call you back after the scan is complete. You have no option but to hang up and wait for a call back.(I even tried “Disconnect service” but still said they couldn’t do until after the scan was complete!) You cannot get a human no matter what you say or try because it’s scanning your channels and they can’t help you until that process is complete. Really! I don't have channels I only have internet! Nobody knows what they are doing, most of the time you get someone who isn’t fluent in English and that includes the chat which I did try.

I have been signed up with Comcast for over a month now and I am still waiting for a tech to come install everything. Every appointment I have been scheduled has shown that they are on time and then the minute the appointment is supposed to happen my account shows it was rescheduled again without anyone telling me or letting me know so I have to call in and ask what's going on and I keep hearing, "We aren't sure. Let me check." This time apparently there wasn't enough techs available to come to my house so instead of letting me know when they knew this they just rescheduled and had I not looked at my account I would have been waiting all night again. I was just rescheduled to Saturday. Now granted this is my 4th appointment for someone to come out. I am itching to just cancel and go elsewhere. This has become a ** show with them.

I switched to Comcast because they promised excellent Internet service and a tv basic bundle for the a lower price than AT&T Internet only. In only two weeks of Comcast, the Internet has failed repeatedly, often as much as 3 times in a half hour and sometimes for as long as an hour. The new TV streaming app is horrible and freezes constantly so that I miss entire sections of shows I am watching. It also is incredibly clunky to use and is not user-friendly at all. When I complained about the poor performance of the app, Comcast’s answer was to rent a cable box ($5/mo) in order to get uninterrupted television. Really??!! That is the answer to a malfunctioning streaming app? Just imagine of Netflix or Hulu or Amazon Prime said that! I am switching back to AT&T tomorrow and will reconnect my antenna for local tv channels. No more Comcast for me!

I work on the internet and every couple of weeks the internet goes out. When it goes out it costs me $31 per hour plus it gives me a bad reputation. Xfinity Comcast has been out for 4 and a half hours so far during my work schedule. I'm likely to lose my job. I pay them $155 per month for high speed internet and they're always doing maintenance. I am a teacher and cannot afford this anymore. And they refuse to let me talk to an actual person unless I cancel my service. This is infuriating and frustrating to say the least. I wish I wasn't handicapped and could get a job without the internet. Then I would cancel and never look back.

Horrible rates and customer service. Their rates are inconsistent and the business model is shady. They take advantage of being the only service provider in the area and charge unreasonable rates for average speed. When Fios shows up in the neighborhood they put the tail between their legs and cry for forgiveness.

My internet service works fine for seconds, interrupted often for minutes, and frequently times out because of loss of internet service. This is unacceptable for cable. Cable should be very fast and very reliable. This service is neither. I call routinely to address the problem but the representatives and the company feel no obligation to provide an acceptable service. I would recommend that if there is any other alternative, that it would likely be better than Xfinity/Comcast. I have had better services in the 80's on dial-up modems with data rates that we got in "baud". In this day and age, Xfinity is pitiful to say the least.

For a company that charges as much money as Comcast does, you would expect customer service 24/7. That used to be the case, but unfortunately it is no longer is. It doesn't matter what department you are trying to get to, after 6 p.m. you are out of luck. I would expect a bit more from a company that made 94 BILLION dollars last YEAR. When the internet is up, it's got pretty good speed. No complaints as far as that is concerned. But the down time and lack of customer service really makes me wish there was a better option.

Comcast is literally the worst cable and internet company in existence. Your company should IMMEDIATELY be shut down for never having your internet services available in the Seattle, Washington area. As somebody who has Charter which is just as bad I feel really awful for anybody forced to get Comcast in their area...

Comcast continuously breaks down on us. Techs come to our apt and find out it is faulty equipment. They replace it and then a fight about the charge ensues. Unfortunately this has happened multiple times and we are extremely frustrated. It seems the equipment is cheaply made and extremely faulty. The cost per month is much higher than our previous provider and the customer service is 100% worse. Every person we get on the phone (after 20 ish minutes - EVERY TIME of fighting with the robot) just says "Hmmmm", "uhhhh", "yes that does seems to be the problem", "have you tried to turn it off for a few minutes?". It is the same problem every time and I am sick of paying through the roof.

I have had Comcast for many years but have since become a Winter Texan for 4 months plus months each winter. I had tried to get a seasonal cancellation but it is too short (90 days). Last year and the year before I was allowed to have no contract so I could cancel and then renew 4+ months later. This year I canceled as usual but received a $60 bill due to "early contract cancelation" when I explicitly had said I did not want a contract.

This company has a clause in their contracts that allows them to change your plan at any time. No big deal? Well they decided to put a data cap on my plan one year in and charge a penalty if I go over. Worse than that you cannot change your plan without extending your contract. Their speeds are never at the plan level and they escape false advertising by stating “up to” whatever plan you buy. Do not use Xfinity, they will overcharge and screw you over.

They told me that the technician's visit did not charge her, that if the technician needed to do something in the visit that had any cost, she asked me before doing it and it turns out that they charged a charge of 70 dollars without telling me anything, I feel disappointed with them.

I've had Comcast for 5 years. And in those five years I have never reached half of the rated speed given to me by Comcast. Just recently I downgraded to 70 Mbps because I never even reached past 40 Mbps even when I had the to 275 Mbps plan. Well wouldn't you know it. Now I can't even get past 13 Mbps even after talking with technical support upgrading my cables and swapping out my router. I must be a glutton for punishment staying with Comcast. It's probably because they offer the free Internet Security... If you're smart unlike myself never get hooked into their 12 month or two year plan. Dave

We are a call center in Bartlett TN that handles dispatch for ER's at hospitals. We are very busy. 5000 calls per day usually. We are using the highest tier business internet you can buy from Comcast. For the past month we struggle to get 2 to 7 mbs upload on the speed test. The bandwidth cannot handle audio or internet. It has constantly crashed every day sometimes for 10 hour increments of intermediate packet data at best. We call and complain and Comcast states there is "construction" in the area that is affecting the service and there is nothing they can do to fix it. There is ZERO construction anywhere in a 2 mile radius where we are. I have ATT Fiber in midtown Memphis at home where I get 500 up and 500 down. It's amazing. Why Comcast in this day and age cannot figure out how to provide internet is beyond me. Or them apparently! AVOID.

I mistaken switch to Comcast four weeks ago. During the initial visit on 11/2/19 Comcast was unable to set-up my new Arris SB8200 modem. The tech instructed me to call in about two days and they would help me set-up modem. In addition to not being able to set-up modem, the tech asked if he could cut off the cat 5 jacks which are part of my home network. I immediately told the tech not to cut any of the existing wiring. Two days later I call Comcast customer service and after about three hours on the phone, multiply call transfers, the Comcast support team was unable to correctly set-up modem and provide the 1 Gig service I purchased. Finally I request that they send a tech out the next Saturday to correct issue.

Overall their internet service was great, fast, and reliable. Their customer service and how they treat you as a customer is absolutely horrible. They do not give one ** about you other then you paying them. They will raise your rates every year if you don't call and complain. Then when you do they will sign you up for a "promotion" to get your normal rate back but, they will use their promotion to upsell you and then they mail you equipment to support their upsell all so they don't price gouge the crap out of you. Then at the end of the year your bill will skyrocket and you'll have to return the equipment (i.e a TV box) you never really wanted but, they attached to the promotion so you have to take it if you want the affordable price again.

Have moved to a few locations over past few years, and surprisingly have had "ok" experience with Comcast. Just moved to a new location, and set up the Performance Pro (200 down, 5 up) at the current deal price of $39.99. It worked easily! Over the next month, I got disconnected twice by Comcast (i.e. I came home from work, internet is down and acts like it needs to be set up new). The first time, I called and the rep reactivated it quickly saying it was a bug where it thought my modem was being used in two locations at once.

Xfinity is garbage. Complete trash. I opened an account in October. It is November 21 and I have not used a Gb because a technician has failed to come to my home twice! I’ve had a customer service rep hang up in my face and a technician lie like he called me to let me know he would be late. I live in Buckhead, Atlanta. ** provider with ** customer service. Run, crawl, waddle, roll...whatever you have to do...get far away from Xfinity. Go to att. Rub 2 sticks together and see if that gives you an internet connection. Each is way more reliable than the trash known as Comcast.

They did have good service, a few hiccups but nothing major. Speed was almost always good and was great. I am moving houses though and have a two week gap while moving from my old place to my new place, and after talking with 5 different people today, having to re-explain what I was doing... Moving, they all verified old address new address and dates and what is going on then said I needed to talk to someone else in which I'd have to start over in explaining everything and ended the call being informed I couldn't transfer my service. Because of the two week gap I had to pay an early cancellation fee and now have to deal with returning equipment instead of just transferring service. I can't remember the last time I was so annoyed after getting off the phone with customer service. Comcast customer service is truly the example of everything that is wrong with dealing with call centers.

Don't believe the price this company tells you, if you can understand the broken English the sales representatives have. No such thing as locking in the rate. If you go past the contract term, Comcast internet services jack up the price. It's very dishonest, of course they never tell you upfront that large added fees will apply after the term. We own businesses, paid originally around $140 for two businesses. In a couple years Comcast managed to jack the price up for both businesses up to $700 a month!!!!

I work for telecom company myself and I'm dealing with Comcast pretty much all day long every day. The company is sucks, and their reps are competently careless. The way they handling customers' accounts is just a mess. Account managers also very bad, if this is you LEC, try to avoid this company, they really dont care what they installing for you and how happy you with their service.

Recently, I moved to Yorkville, Illinois, and the Xfinity Comcast internet service has been unreliable. Over the past three weeks, I have called Comcast technical support at different times, only to be greeted by an automated recording informing me that "an internet outage has been reported in your area" and that "a Comcast technician is working quickly to resolve the issue." Sometimes, the anticipated resolution time frame is "as soon as possible"; other times, it's as late as 10 p.m. the same day. I work from home two days a week, and this sporadic service is patently unacceptable. When I work from home, I actually work; I have deadlines to meet. I cannot wait for MetroNet fiber internet service to become available in my area; I will switch immediately, and if Comcast tries to penalize me for breaking my contract, I will do what is legally necessary to sever my relationship with them.

They consistently raised the price of my bill until it was double what I originally signed up for. I received a credit to my account and was told that once I ended my services, the leftover credit would be refunded back to my bank account. Well, they have made every attempt not to refund my credit back to my bank account including adding in bogus fees/charges. This is the most dishonest company I've ever dealt with and I will never be using them again!

The TV shows pauses and freezes throughout shows. I hate, hate Comcast TV and Internet services. I work from home and participate in work related conference calls and the internet drops my calls consistently. Comcast is also too expensive with tons of hidden fees. I can’t wait until a they are held accountable, hence, a class action lawsuit.

We ordered new TV and Internet service for our new home on 8th October 2019. With the appointment fixed for the technician to come on 20th October. As we moved from our old place on 18th October 2019. The technician comes and tells there is no cable coming into the new home. Okay the technician booked another appointment with the cable laying team to make the cable laid out to the new home. (So in the retail place they can't see if the cable is laid to the home or not with the address.. If they have known that info the appointment for cable laying could have been done first and not waited for technician to come and say that.. No concept of efficiency or value of customer time and service.)

Do not get Comcast or Xfinity. They are crooks. They have numerous hidden fees and overcharge you for internet service. I was very displeased with the service, customer service was terrible when I had a problem and they will not work with you if there is a dispute about your bill.

I made three phone calls trying to find someone in the US that can speak clearly and have a conversation about the product packages that are options. The people are over season are hard to understand. I don't want to choose an option that I do not understand the underlying details and I don't feel confident that the overseas customer service reps are able to explain it. I was just trying to add the option of the Xfinity Internet TV streaming. I don't want to be reviewed and I don't want to spend time on the phone being sold something I don't need. I'm very frustrated at this point because I really wanted to speak to someone in the US. If Xfinity was in a monopoly I would be choosing another company.

Internet service has been down since the 26 October, I have continually received text messages stating the service has been restored when it has not. Impossible to contact a customer service representative in the United States to explain the cables are lying on the ground and it is not a problem with the modem or other equipment in my home. I was told today that service may be restored in ten days, very poor performance for a company this size. Next year our local electric co-op will be installing fiber optic internet cable and when that work is completed Comcast/Xfinity can say goodbye to many of its customers in this area.

I'll say it again, not worth the price. Subpar internet speeds and customer service is not willing to work with their customers. I am waiting for the day that another internet provider can provide service to my home because I will happily leave Comcast behind. As of today, they are the only one who can provide service to my area, which is ridiculous, but not their fault, I know.

I moved out of Nashville last year and my biggest relief was not having to deal with Nashville internet wars anymore. Service was always down on and off with Xfinity and AT&T before I left. I move back into a new home a week ago and have the same horrible two choices - Comcast and AT&T. I picked Comcast Internet and I have been here a little over a week and every night my service is down. No one will help you if you are lucky enough to speak with a human, that you can understand. I am sick of calling in and sick of the runaround and excuses. But because of monopoly situation, we are screwed and powerless. They can get away with charging you but not providing service.

Their business practices are sneaky. They are nice and accommodating when needed. Closed a business location and disconnected service and found out that within the disconnect agreement they make you agree to an additional 60 days of payments for service you no longer have.

These guys have the worst customer service and an app employees I have ever seen in a private company. They have continually screwed up my account, lost my phone, my internet by TV over the last 3 months and yet still want to bill me for services I've never received. They even want to bill me for my own router. What a joke. I cannot believe the FCC and Washington State allow these clowns to operate here in the state. I will be contacting the FCC and the Washington State attorney general's office first thing Monday morning

This is POS company with POS service and even worst customer service. Was loyal customer for too long (maybe that's why this dishonest company try to get more and more money from me and provide less and less service at the same time). If I can, I put negative 5 rating for this guys. Stay away from them. Depends where you live, find another internet/tv service company. Once again: walk away from them.

I've had Comcast for too many years now and their service (both Internet & cable) is NOT worth half of what I pay each month. The Internet is CONSTANTLY going offline and when it is working it's slower than dial up. Was - 6+ seconds to turn each page and beyond frustrating! In addition their customer service reps will just say the same scripted lines over and over "I understand how you feel" or "I completely understand your frustration".

Comcast is horrible. If you do not have to use them don't. Their service goes out all the time. Bought the highest internet with the best equipment and still sucks. Customer service is even worse. Had to move out of my apartment after a year of my contract and went 20 minutes away and they don't service the area so they charged me an early termination fee. WTH, it's not my fault you don't service the area. Stay away from this company if you can...HORRIBLE.

Our Internet randomly drops working on our WiFi. Call customer service, they say it's not our WiFi router, but we can pay to have a tech come out to fix an issue that isn't on our end (don't understand why I should pay for someone else's problem). Then, when we say we won't pay, they offer us a free tech if we try a few more things and then they hang up on us. So our choice is, try calling again, pay for a tech, or try the even worse ISP option in our area. Glad monopolies aren't a thing... (Obvious sarcasm).

Slow speed. Get 40mb. Should be getting 250mb. Billing issues. Called and stayed on phone for 45 minutes to someone in Philippines. Could not resolve the issue. Today is Halloween and the experience literally gave chills to me. Third class customer service. Let us save money and transfer all calls to other countries. Long Live Corporate America.

When you pay for the premium business class service on multiple accounts I would have the expectation of timely customer service when you need to speak with someone. Unfortunately Comcast Xfinity fall short. Approaching 1 hour on hold to simply verify some account changes. This company is failing its premium customers.

We decided to upgrade our internet speed to 1 GB which comes with either 140+ or 200+ channels (10 dollar difference so went with 200+ channels). Checked channel line up on Xfinity website which says WE, WE HD and Discovery, Discovery HD available with channels 140+ and up. So I ordered upgrade online. Last Thursday, Oct. 24th change was made. Checked and we did not have WE and Discovery channels we previously had. (We are big Law and Order fans). Tried to chat with someone online - No one available. Then called and spoke with a representative who could not help me. Rep. said she hears this exact complaint from many customers. She was very nice and recommended I contact the "Customer Solutions Team" the next day.

After having slow service for over a year and no service for over a week now and multiple calls and technician visits, wasted $120 on the pods they recommended, technician not showing up, one showing up to tell me they do not perform the service he was scheduled to perform after taking off work; we still have no service and the agents just lie, make promises they do not keep, talk you into purchasing unnecessary equipment that actually makes the problems worse.

I upgraded my router to 1 GHz and puzzled it automatically assigned a new number. Called Comcast, and they have no clue how it happened. I was on phone with Comcast support for nearly 2 hrs and they do not know how to fix it. Horrible service.

Unfortunately our community is a captive audience, otherwise Comcast would cease to exist. Getting technical assistance from a human is like pulling teeth. Once you do, they treat you like an idiot. Pacify is what they do. Hours into the game the tech said the problem will need to be escalated. Putting me on hold didn't work and was promised a call back. Never happened. You guessed it, one must start all over. With a supervisor on the phone, I voiced my frustration with the lack of customer service.... He hung up. Piss poor. If you are on the fence in choosing providers, don't choose Comcast/Xfinity.

This is the worst company I have ever encountered which is why I use ATT at my other buildings and finally will have to make the switch where prior to the last two weeks of nonsense I have to do it. They have NO idea what they are doing. One person gives you this info. The next hours you get different info. Here is my favorite. They have my business account online for the business log in and the SAME account under the residential log in. (I had to figure it out because 4 hrs and 4 employees could not!) So after the 4 hours they determine that in order to see the correct account (that they set up using some random email but no rescue email) a pin number would have to be mailed to a building I own but do not live in. Remember! This is for me to get online access! (The punch line is coming.)

I work from home and had Xfinity triple play. After multiple internet issues negatively impacting my work, Comcast recommended I upgrade to Business Internet, which I did. The service goes out in the middle of the day nearly every single day. When it comes back online I have to power cycle my router. I lose about an hour of work mid-day because of this. This is in addition to the “normal” known problems which include issues with their DNS resolvers, modems going bad, regular outages, etc. I’m now moving and they don’t allow service to be transferred between areas. So I’m less than a year into a 3 year contract and will need to pay early termination at old location and sign another contract at new location. Worst service and business support I’ve ever experienced.

Slow internet. Constantly removing channels that you have to pay more to get back. Home security not working during break in when I needed it most. Phone number given out to every sales co around to call at dinner time otherwise you pay $2 a month for unlisted! Over poor customer service and if you call to complain and they make a change, it starts your 2 year contract clock all over again!

Well I have request for Tom to call me immediately, I am tired of you guys. Auto pay coming out my account without consent and today I get 13.79 total 265.79 pull out of my account within 2 days and no one of your customer services don't seem to care. I keep going in circle and circle, this is vision problem. I hate your company for that reason and you guys are stress me out with this stupid auto-pay crap!!!! If that the case I don't need stress or your services and might well cancel the cable... This started to get ridiculous and poor customer service, some lady name Jessica was suppose to call me as she email me, guess what? That didn't happen, I request for manager call back, nothing.

I have been a Comcast customer for over 20 years and have always experienced poor customer service. The internet service continually drops and I have to contact Comcast for help which is time consuming. Every time I am on the phone with them, they are trying to sell me expensive packages. So annoying! The offer packages which expire and they do not inform customers when they do actually expire. They only increase the billing price and hope it is not noticed. Every year I have to negotiate my price for services. I'm not sure how this represents a company with integrity.

Worst cable and internet company I have ever used. Takes forever to get help and they help you and the next day it’s right back to where it is!! Half the agents you talk to don’t know anything. Would never recommend this company. Beware.

My unlimited internet is now Limited to 1 TB per month, with 4 devices and 2 kids, I was hitting this by mid month. You get charged extra for every overage, however can pay $50 per month to make it now truly unlimited. However at mid month, I feel a slow down, which means you are paying more for less. Great to see American companies screwing their customers because they are losing money on the TV side because they aged like Dinosaurs. Fully taking advantage of their Monopoly in most regions and shocked that FCC has not penalized them. So disappointing.

Horrible connectivity. Drops service several times a day...have to wait for them to reset gateway or reboot router. Need to have a "zero star" rating so everyone can see their true rating. The 1 star overrates their connectivity (equipment or software?)...whatever. Go elsewhere if you need reliable internet.

Never set up automatic pay with this company or be very careful to view bill. I discovered a $52 charge for international call fee in August. Mind you I only have triple play supposedly for $99/month and I don’t have a physical phone to make calls. In the past 3 years never placed a call local or otherwise and I only use my cellphone. I called several times to remove the charges since September to investigate and it is October and yet to be resolved as of today. Now all of a sudden my package for television changed in the middle of a show. No one has access to my account. There must be a demand for increase profits for the top executives where the folks are scrambling to do unscrupulous activities for money. I have been on hold for 30 minutes or the option is to speak to representatives tomorrow for a scheduled call back. American corporations are garbage due to greed from the top. I guess I can save money by cutting cable and reading more books.

Comcast accessed my property to place a new conduit for their purposes whatever that may be and destroyed my outdoor lighting and irrigation system. This first started by Comcast subcontracting with USIC to locate utilities. They would not provide a ticket number and hence that required calling the Sheriff to have them removed. After several attempt by their people I had to hire the original contractors to correct their unprofessional attempts at repairs. To date there is still temporary cables which are a hazard and unfinished cables in my yard with no timeline for resolution. The irony of this is Comcast technicians came back the next day and apologized for the unnecessary access of my yard. They went to the wrong pedestal for whatever they needed and didn't have to access my yard whatsoever. Total bunch of unprofessional group of people.

New Service. The tech never showed up. Had a guarantee date and time. Guarantee? What a joke. Spent 1 hour 45 minutes on the phone to get nowhere. Tech told his supv. he rang the doorbell and call 3x. He did neither. They could not argue the fact I have an alarm at the top of my driveway that has audible ring indoors when someone enters the property. He flat out lied. Transferred me 3x and ended up with the Spanish dept. customer service. I don't speak more than 20 words of Spanish. THE WORST CUSTOMER SERVICE.

Our last internet provider was a local business and it was $45 a month flat for internet. They didn't charge a base rate of $70 then extra for decent speeds and no data caps (which does NOT cost them extra so it's ridiculous to charge the customer for this.) Xfinity has a monopoly in our area so even though the neighbor has CenturyLink we have no other options. My last bill they added a bunch of charges and when I called in about it they refused to give a refund. Their prices are absolutely ridiculous and you have to watch the bill like a hawk for extra charges. If you have ANY other option don't get this, it works well but for double or triple the cost. I cannot stress enough how much I loathe this company.

Our data usage has climbed from 300GB per month in June to 1024 Gb in September. Comcast cannot explain why our usage has increased. We have a one TV on all day and one PC for email access (maximum 300Mb per data). I don't trust Comcast.

Comcast is disappointing mainly in its persistent failure to be clear and upfront with customers around pricing. The monthly internet deal does not kick in until 30 days, & this is not explained. It should be. It's not false advertisement per se to say that the promotion exists; it does, and yet the actual nature of the promotion itself coasts on the edge of false advertisement because the first month--no matter how early you engage with services--is exempt from the promotion. This must be stated upfront. Knowing what I know now, I would not have chosen Comcast purely because of the way profit is put before integrity, honesty, and customer satisfaction. To be clear, I would rather purchase services from another service even at a greater expense. Do not waste your time. Comcast will do its best to take money from you when it can. Choose a different service.

I called in to set up service for the first time. I know the 60 mbps is the correct plan for me, as I have a more basic phone and will only be using it for websites. I'm one person in a rental. I don't use streaming services or cable. I called in and asked to have it set up. Both representatives I spoke with tried to get me on the 100 mbps plan with the "free" streaming cable service. Both times, I said no. It is something I cannot and won't use because all I have is a basic phone. I want to be able to check email at home and pay bills online. That's all.

I have had Comcast for years, customer service was reasonably good but today it is dismal. I was not able to talk to a person to resolve why I am consistently being bumped off my network. I was told I would receive a call after 10 minutes after they re-pinged. Hasn’t happened, very disappointing. Was a good company that is now assuming all issues can be solved through their virtual people.

Recently posted on my request for an appointment. Tell us what you would like to discuss. Return of old modem that I didn't want or need but you made me replace under threat of no service after 11-1. Then you made me self install it because apparently I pay you $214/month to install my own equipment that I didn't ask for. Went in at 1 pm and was told I would need to wait since I didn't have an appointment. Why would I need an appointment to return something that you are making me change. The girl at the desk told me I could take it to UPS and they would send it back. Seriously, she just told me to waste your money instead of them making the return process easier.

On a phone call today Comcast said that they thought it “perfectly fair” that if I temporarily downgrade my service while I’m overseas for 3 months (because I cannot use certain services while abroad) I should have to renegotiate the rate once I return from overseas, even if the rate could (and probably would) rise substantially. This is hardly “fair” – it is outrageous.

I have been trying to get service for the last 4 months. Apparently, my line was cut by a neighbor. I can't get a definitive answer from Comcast/Xfinity as to whether or not they will even run the line to my house. This is the worst service I have ever received on anything, EVER!!!!

Try to activate my internet service. Use my own cable modem. Needs to call to register and activate modem first. Were transferred 4 times. Each time each support personnel asking the same dumb questions, then told me that my modem was registered with somebody else's name. I have this modem over 10 years and was using it with Comcast a year ago. The last person then change story by lying and told me that my modem is not supported. They seems doesn't know anything and don't have any trouble shooting skills, and don't even want to make any efforts to solve the problem. Simply sit there and said that they can't do anything.

Recently they decided it was a good idea to start charging based on how much you use the internet. This isn't a cell phone data plan... but of course if they make more money they don't care what people think.

The connection just keeps getting worse. At first, it was slow but bearable. Now I can barely get any connection to my devices. My devices will say it's connected, but the speed is so slow. Sometimes it won't even load the webpage. Or, my calls and FaceTime calls will drop. The internet connection isn't even strong enough to cover the house; certain areas of the house will get no connection at all. Sucks because then I have to use my cellular data. What's the point in paying for connection if it doesn't even work??

I would give negative stars if I could. Their customer service is atrocious. I was in the process of moving so they canceled by account deleted all of our legal documents from the My Account portal without warning. I spoke with 10 people on the phone and on chat just to get a copy of my contract--half of them hung up on me. Apparently, they are not allowed to provide customers with contracts. Extremely shady business practices.

I hate Comcast. They add fees to your bill without you knowing it and the service is crappy at best. And apparently, every time you call in for service adjustments you commit to a 2 - 3-year contract without ever knowing it. I have a Comcast business account and am supposed to get 150 Mbps (that's what they advertise) and I average around 67 Mbps. I have called in 5 times in the last two weeks. They sent out a tech, which was a very nice guy but all he could do is reset the modem (which I could have done myself) and they charged me $99.95. According to the tech, the issue is at their end on the street. He put in a maintenance request and they were supposed to be out that day but our service never improved so I assume they were a no show. Business accounts are supposed to get serviced within 24 hours. Well, it has been a week and they have yet to come to fix the problem.

I had a prior experience with Comcast in which I called to cancel a one-year internet service contract shortly before the end of the 12th month, and demanded termination at the end of month 12, such that I would owe Comcast nothing and Comcast would owe me nothing. Comcast, however, did not cancel until the first day of the 13th month and then claimed that I owed a service fee for another full month of service, for a total of 13 months.

My internet always drops. Multiple times a day and always on the most inconvenient of times. Customer support is a joke. This is literally the only review I have ever wrote on anything. I would steer clear of this service - way too expensive for cable and internet for it to be consistently dropping.

My last bill was reported to collection and I want to pay it so it can be taken off. The bill the collection agency has is 100 dollars more than it should have been because Comcast never took care of the equipment return. I even have a receipt as proof I returned the equipment. Collection informed me that I have to contact Comcast so they can inform them of the updated charge. I contacted Comcast only for them to say we can't access account after giving them full name and address. I get policies but I have a completely different driver's license, new payment card, and since I moved to another state have no access to a previous bill to see account number. Despite all these issues I figured Comcast would at least figure out a way in order to help better assist me since essentially they failed to adjust the price in the first place.

I am a customer of both the business and residential services. Recently, I tried to cancel my internet service, retaining just the cable tv and phone service for my business. I have unlimited data on my mobile phone plan, rendering cable internet a redundant expense. Comcast put me through a ridiculous retention grilling. When the rep finally agreed to terminate the unnecessary and unwanted service, cutting my bill nearly in half, she gleefully reported that I would be charged nearly $700 in early contract termination fees, despite the fact that I would remain a customer. The property I rent for my business has gone up for sale. The sign out front hurts business, and I am struggling to stay afloat until I can figure out where to go next. I am told by Comcast that I will be responsible for 75% of the full contract, even if I go out of business. I will never use their business services again.

After reviewing my father's account, I realized he had been getting charged for an SD TV box that he didn't have. I called Xfinity customer service and was told by the rep that he could create a ticket that would be reviewed by the tech department who would track the serial number of the box to verify its connection or lack thereof. When I called back to follow up, the next rep told me that the first rep had given me bad information and… there were “no” notes in the file regarding this issue. Hmmm? Customer service? 1 star for answering the phone. Value? 1 star for the privilege of donating to their coffers.

This is a joke! It's almost a month back and forth. They keep saying they're sending an application that never arrives. Did that 3 times. Then after calling they said they would send an email twice that never arrives. I then drove 7 miles to the Comcast office to see what's going on and they can't even help me because it's another department. I don't believe This is a real program to help lower income people. I'm throwing in the towel and reporting it to the Better Business Bureau and I may even cancel my basic cable service. This entire issue started almost a month now.

Worst service I have ever had. The equipment was fine, the internet connection was okay. That customer service is disgusting. Had 2 employees hang up on me in the past 2 years of having Xfinity/Comcast. NO questions ever answered, LOTS of holding time (up to 30min/1 hour+).

Have experienced unstable service for almost a month. A technician came out last week, identified the problem was with Comcast. Got automated call that the problem was fixed. That was 3 days ago. Since then service has continued to go down. Today, I tried to contact Comcast, but was told no one was available to speak to me and I should go online to check which is rather difficult (impossible) since the internet service is down. I vote with my feet. Goodbye Comcast.

After many years of month to month service including the overpriced modem rental. I cancelled service with more than a week remaining on the prepaid month. The hardware was returned to a store with a receipt provided. The store employee said all was concluded. At no time in these many years was Comcast authorized to auto debit. Every month's bill was verbally authorized to the debit card. 10 days into September, after cancelling in August an auto pay was presented to my bank and paid on a day I didn't log on to review account activity. The bank fraud department has opened a claim. Yet to be resolved. A blatant fraud is being attempted after cancelling month to month service.

I'm in a leased building where we had Wow internet, and for the price and performance it was great. I had no problems whatsoever with this internet. I was getting 140Mbps down and 30Mbps upload. Since this building is in contract with internet providers, somehow Comcast swindled their way into the contract. I was paying 40 a month for what I previously stated, and under Comcast new agreement for the first year I'm over that budget 20 bucks plus taxes. I'm only getting 60 down and 5 upload. My download is fine, and I have no problems out of it, but my uploads keep reaching depths of .80Mbps to 1.5Mbps. Not 5. My gameplay is horrible, my ping is 500 or more and Apex Legends is unplayable with red meters every game. Come on. It is only a lousy 5. They should most definitely be able to provide that. What about the most expensive tiers. Who would want this trash if they can't even give you 5 upload speed more so over the most priced one.

Comcast is a rip off. I wanted to turn my cable off and change my internet to the student internet 9.95/month and they told me that the bill for my internet and security would be 142.00. THAT IS RIDICULOUS!!! I may as well keep the cable. Then they told me that since I'm existing customer. I would have to cut my service off for 3 months and then I can get the 9.95 internet. WHAT A BUNCH OF BULL!!! I will be looking for another service and turning all my services off with comcast!

A few weeks ago I signed up for a promotional offer of Select Triple Play, upgrading my current package. The service worked fine for a few weeks, until this morning when it had reverted to my old plan. After a lengthy phone conversation, I was informed that my modem is ineligible for a Triple Play package and Comcast attempted to upcharge me to rent their own $13/month model.

I have had Comcast in multiple states, and every time it's an uphill battle to get the speeds I pay for. Customer service is always very accommodating and polite, but I wouldn't need to go to them if my product worked correctly in the first place. They will invent excuses, only use their internal speed test for benchmarks, and bend over backwards to justify the slower speeds. Usually, I will call customer service, they will reset service on their end, and then I will get my speed for a day before it drops back to slow.

Since October 2018 I believe I have talked to them over a thousand times about my bill, I feel like Comcast is a scam and I'm sick of them billing me two months in advance. I only have Wi-Fi and the house phone which is supposed to be $64 and every month my bill is 140 hundred sixty different amounts. When I pay what I'm supposed to pay the same day I get another bill saying I owe $79 or something in that order. The lady told me herself, "They bill you two months in advance" is unfair. I haven't had a peace of mind since I had Comcast. Somebody need to do something about Comcast billing consumers 2 months in advance. So what if you decide to have your service is disconnected when your contract is up. What happens to all the extra money them billing you two months in advance. Don't they still owe you a refund on all the months they bill you in advance.

I moved to an area where Comcast Internet was not being offered so I had to cancel my account with them. I thought that I had paid everything off until I received a bill notification via email m. As I try to access my account, I find that it is no longer active. So I called Comcast customer service inquiring on this bill, and the representative I spoke with said that I had a zero balance and was not sure why I was receiving bill notifications. She removed my email from the system and we happily parted ways.

I was spending $59 a month just on wifi and the service has been horrible! A little over a month ago (I believe, not good on the dates) when I called to cancel my service due to my frustrations after 13 years of being a customer, I was transferred to a foreign customer reps. Unfortunately, there are inaccuracies (although they feel like absolute lies) to get me into a new program with a razzle dazzle offer. Come to find out a month later I am being charged $20 more, one of the credits she promised mysteriously was not applied nor is this not on any of her notes nor are the other promises, such as quadruple the speed for a low price, the extra $25 credit, the credits for paperless and automatic payment. It seems as you continue to expand Comcast-Xfinity is dropping the ball. It is truly unfortunately the worst company ever and it continuously gets worse!

This company is beyond belief. I wanted to add internet to our service and scheduled an appointment. They didn't show. I called and rescheduled. They didn't show. But they did send a technician to "fix" our t.v. - they changed a channel - and want to charge us for it. I called and talked to a rep who was supposed to give a callback - and never called. I called again and talked to a rep who wanted to sign up for a contract, and who said that the termination clause would not apply. I asked for it in writing, and he said he can't. He kept me on the phone though asking me to look at this and that. I asked (again) for a supervisor - by this time I was at the boiling point - who again told me they can't send me something in writing (of course Comcast can - this is legal and possible, but they won't). 6 hours of my time gone today.

Comcast Internet support is inadequate. I had a problem with connectivity when we changed the computer that was wired. The wireless would not work for all devices after that. After an exhausting "chat" online that did not help, we were supposed to get a replacement modem the next day. It still has not come, and it is several days later, and they don't know why that happened. In addition, they made an appt in case that didn't work, but the modem was not even received yet to now, and the appointment was supposed to be today. In addition, come to find out, they did not really make the appointment. I am looking for another provider. They take my money for a bundle with TV/Internet/phone, and I am tired of paying money for services that are substandard. Unfortunately this company is big enough that the average customer is not valued, and your business does not really impact their overall cash flow.

Comcast/Xfinity is thus far the worst internet provider I have ever used...which is saying something because there are some terrible providers out there. If I could give them a 0 on reliability I would. I have had them a little over 2 months and so far they have had an "outage in my area" twice both that lasted hours. As I am a remote employee and these always happen during business hours it is infuriating. Today's outage that is going on 3+ hours has been the most inconvenient as it happened while I was giving a live webinar. Oh and customer service? Yeah you can't talk to them, just a recording that says "Sorry for the inconvenience but we expect to fix the issue today" like I should thank them for that! Seriously the WORST.

If you have a CHOICE, use someone OTHER than Comcast. I've been a customer for nearly 20 years. Comcast regularly increases prices, this is clearly a known practice. The communication only comes as an increased bill, where your choices are to blindly pay or request a call back and ask to cancel services. If they call you back, they will either offer a lesser service for a lower price or sometimes increased service for the same higher price you've been billed for anyway. Either way, it is always for a limited time (12 or 24 months) and this must be done again after the limited time (which by the time it happens you are back at learning by the increase in your bill).

I submitted a review explain my problem with Xfinity Beta TV. In about 20 minutes after I filed my complaint Xfinity resolved the problem. I am only giving 3 stars because I shouldn't have had to deal with the problem in the beginning.

On Tuesday, August 27, 2019, my internet went out after a bad storm. I reached out to Comcast via chat and was directed they only handled post pay accounts and because I was a prepaid customer, they could not assist me. The agent provided me with a phone number of 1-855-757-7372 to reach the correct department. The phone number does not get you to a live agent. The IVR system just loops you around in circles, never getting you to a live person. I then called post pay customer service at 1 (800) 934-6489 where I was finally able to reach an agent on Wednesday. I explained to the agent that I had been trying to call the prepaid number for hours and was unable to reach anyone. The agent attempted troubleshooting steps with me and once they determined that their steps were not working, connected me to a live agent in the prepaid department.

If you can go with anyone else do...I have had nothing but issues and lies from customer service since I started with them. The only reason I came back is because my husband liked the channel line up better. But the customer service is horrible. They screwed up my bill and want me to pay it all then they will come back later and credit me the money. Now I have to unhook the equipment, take it just to have a tech come out and bring new equipment and start over. This is so ridiculous. He said they didn't tell me everything that when I called prior I was misinformed. Oh I am always misinformed. Nothing but a bunch of LIARS.

When told about early termination Benjamin ** the salesman told only of a $200 termination fee. When I went to cancel they informed me about 75% of what's left on the contract needed to be paid. I looked in my contract and there is a link that is is the same color and hard to see that takes you to a series of links that you have click again to find this. I feel I have been deceived. I would never had agreed to that. I canceled because the internet is sub par to AT&T. Only had them in the first place because AT&T wasn't in my building.

I have had Xfinity for a number of years now, and I have hated it everyday. The only reason I keep them is because they're the only ones who service in my area. My internet goes out at least 12 times a week. I've been through 4 routers, and there is still no change. When I call Xfinity about the problem, their solution is for me to pay for a tech to come out to my house to check my box. So I'm having to pay for a repair that is not even my fault and out of my control. It's just a crap company who doesn't care at all about their customers.

I had an appt between 5-7pm. Took off work and sat waiting till it is past 7pm. When I called they said the technician took off at 7 pm and nobody is coming and nobody had the courtesy of calling and letting me know at this point. When I asked about rescheduling, I was given another appt after 1 week at 5-7 pm again as the only available option. What an appropriate customer service they have!!!! They are good in apologising but not in service!!!!

For the past 8 months, every month, our Comcast internet has been turned off because they refuse to fix an error in our account. We call to change the info, they turn the internet back on, and then delete our info. So we go through the same horrible, mostly automated process every month and they simply refuse to make any changes. Whether it's due to their complete incompetence of customer service, or because they're deliberately trying to be a horrible company, they continue to completely disappoint. The worst customer service I have ever experienced. Run away. DO NOT USE COMCAST INTERNET. I repeat, DO NOT USE COMCAST INTERNET. 0 out of 10.

Comcast Service is horrible. This company has the worst customer service that I have ever seen in a company in my life, and I am a business owner. Every time I need assistance no one is ever available. Unless it’s from another country that doesn’t speak any English. The representatives of this company far outweigh in a bad way any pile of dog feces that I may scoop up from my yard on a thunderstorm day. The worst was I have been paying for internet for three years and have turned in my modem box for replacement counting six times. Only to have the same reoccurring problems, with no one to even speak with about these issues, because the phone numbers are provided as a scam to trick people into thinking this company cares about its customers.