Xfinity Internet Reviews

I was only going to need service from December to April because I was just a seasonal employee then I was moving to another state so I asked for a seasonal contract and they quoted $70 a month for Internet If I agreed to direct pay. But they took out $100/ month and promised to correct it but of course they kept talking $100/ month anyway. So I stopped direct pay the last month because at this point they owed me money. So I Returned their equipment and moved to another state and they sent me to collections for $88.11. They need to be investigated!!

I just renewed my contract. My service is horrible. I call many times to fix the issue. I get run around. They want sell me higher price package. I am not interested in high price package. I have also phone with them. Their service is not reliable. I get drop call. Before you signed long term contract find better supplier. They will try sell low price service then talk to you about higher price service. Watch out for selling tactics.

Had ATT tv and internet for 6 months because thought Xfinity didn’t service my area. Ordered Xfinity the day I saw neighbors getting it. I will compare the two. Service Techs: ATT service tech was lazy, did a poor installation—drilled unnecessary hole in brand new home master bedroom, left a birds nest of wires, was elusive in answering any questions and didn’t want to help at all—just kept saying it wasn’t his department, even gave me a fake login email address. Took 2 days to complete install and sat in van most of second day to charge time to job while I had questions. Kept telling me my questions weren’t his department after he gave me bogus login info. Xfinity service tech was nice and professional. Completed install in 2 hours. Not a single issue.

MY ACCOUNT number was handed over to someone else, NO QUESTIONS ASKED. My "roommate" had MY ACCOUNT number switched on and put in his name despite the fact that he has never had credit nor was he required to provide proof of address or any other identifying documentation (which every customer service agent insisted to me was required).

Xfinity is a NIGHTMARE, do not use them for your own mental health. I had them for a year at my previous residence because they were my only option. I was paying 183 for a 140 plan, when I questioned it I was informed the extra 63 was for "taxes and fees". I was paying for a "gigablast" and at best would get 40, my internet went out daily and would freeze my t.v. I LITERALLY moved to get rid of them.

For 2 months I have tried to downgrade my service to just internet. No phone. No TV. I own neither. I want just a basic internet plan. They have me approve the change I want, then give me something else that costs more without my permission.

My Comcast account was hijacked, so I needed someone to reset the password on the account. I called their support line. First it wants me to confirm that my street address is XYZX which it is not. It is a street number of my client who I was helping 2 years ago. They got my number associated with that person ever since. It takes some 2-3 minutes to get around this BS. Their garbage voice system later insists on me spelling out my account number. Fine. I did. Their garbage voice system then asks me if the numbers are correct and it immediately picks up its own words from a speakerphone feedback and answers its own question as "not the right numbers" and it wants me to start over. I'm stuck in a loop. OK, I type the stupid numbers by hand.

I have been with Comcast since 2007 and the issues are still the same, it's about the slow internet connection yet are charging higher prices. On 5/27/2020 they told to upgrade with so called fastest package with 600mbp and basic cable channels which Trace made me pay $130.00 per month which I did, guess out what speed that I am getting – 15mbp up to 29mbp sometimes. It so wrong.... This is the worst company I've ever seen and their thief. I the government can do something with companies that are ripping off customers and I never recommend anyone to this company.

I cannot recommend Xfinity wifi service, it is impossible to speak to a human when you have special circumstance that do not fit into their very limited automated system. When someone's internet is down they can not chat with a bot. I would recommend using almost any other provider. Xfinity does not care about customers and tries everything possible, including just disconnecting your call to avoid speaking with anyone. Incidentally, this is not because of Covid, I have been experiencing this infuriating issue for more than a year. If you depend on the internet for working from home or online schooling, do not pick Xfinity. They will answer the phone promptly if you want NEW service but they could care less after they sign you up. I wish I could given a negative 1 star.

Dealing with Comcast has been a total nightmare. For 3 homes to have business internet, with no additions, Comcast withdrew $850 from my bank account over just 4 weeks. In the past 3 months that I have been dealing with this, they have done absolutely nothing to repair the problem. Having spent more than 15 hours on the phone with representatives none of them can agree, getting transferred from one representative to the other yet no one ever solved the issue. I filed a BBB complaint against them and finally they tried contacting me from the Escalation Department but neglected to leave a call back number. After paying close to $1000 I don't even have wifi. I have lost a great deal of business and can't use wifi inside my own home. They also charged late fees and INS fees when I put a block on further Comcast withdrawals from my bank account.

My bandwidth over the last couple days has been great until today. I have to use secure VPN through my work and since I am working from home currently, I have to rely on constant internet speed. Well today Comcast decided to throttle my bandwidth to less than 1mb a second. Called them and they told me I was using a torrent service through a VPN. I told them no, I am working from home and have to use a VPN provided by work due to the security of projects I'm working on. Their response was anything but polite since they told me if I continue to use a VPN then they will continue to limit my bandwidth. Why do I pay over $150 for horrible service.

Xfinity is the worst provider!!! Three technician during this epidemic. One says it fix but it went out 5mins after he left. The 2nd to indicate that the main outside line needs to be repaired and will be repair by the next day (didn't even show up). The 3rd guy to not show up. After several contact, all 3 guys say they close out the work order complete. No work from home, no school work, no entertainment whatsoever. THEY LIE AND DON'T CARE WHAT IT CAUSE YOU!!! BILL CREDIT CAN'T PUT FOOD ON THE TABLE OR PAY YOUR BILLS. I wish everyone would find other providers making them care about customer because right now they don't!!!!

The rating should be NO STARS! Comcast has come up with a new 'bait & switch' to defraud customers. I signed up last year for cable, internet, and landline when I moved to Washington state. The agent on the phone said that I would never pay more than the amount he quoted me for the 2 year contract with the exception of any tax increases. My rate went up after the first of the year. The 'Broadcast Fee' increased by 50%. This is not a government tax. I called on May 5th to complain about being lied to and the agent said he could get me the same channels I was currently getting for less. I asked him to repeat that several times as it sounded too good to be true. Yep, he lied to me.

Comcast is the WORST tv and internet provider by far! They used to be ok, but have totally gone downhill over the past few years. If you have an alternative by all means choose it. They can’t be as bad as Xfinity!

I have had intermittent service since Jan. Comcast sent me a new modem in Jan. The connectivity has gotten worse. My interent service has gone out 4/29, 5/4, 5/8, 5/12, 5/14, 5/15, 5/17. I have spent hours on hold, working through the automated sytem, working with "Advance Repair" reps, Tier 2 reps, getting disconnected, told I would get a call from the "Higher Fix Team", etc. On 5/15/20, I was told a technician was coming to my home on Sun, 5/17 from 2:00 to 3:00. I was given ticket #**. No technician showed up!!! I called again. I held again. I was disconnected twice - honest. They did call me back. This time I was told a tech would CALL me on 5/24/20 to resolve my probelm. I think this would make any healthy person angry.

I have had the service over 2 years now for Internet, Phone, Alarm System, and TV. Couldn't be happier. The very few technical issues I have seen have been quickly resolved. And I am saving over $200.00 per month.

I downgrade all my services till internet at 39,99 per month but since the corona started I can’t even be late cause I get all this text messages and emails like I owe 3,000$ And they can decide to lower my plan without asking me is like do you guys are suffering from the virus. Do you guys need the money? Is ridiculous so don’t get Xfinity no matter what.

Please don't ever take Xfinity. They have very bad customer service. I am paying for 1gbps but I rarely get more than 500 mbps with a top of the line modem. According to them my gigabit modem can't relay gigabit speeds and the only thing that can do it in the entire modem/router market is their xfi router, that is tracking my internet activity. I was told no contracts and no rentals on my equipment but then I was charged for rental even though I have my own equipment, coz the employee in the physical location decided to add me to it. I was never able to report this fraud employee coz customer service said it's not their problem. This entire organization is PURE FRAUD. I am stuck using them for another year because of this contract.

Almost a couple of months ago I contacted Comcast Business Services to increase my company internet speed. They worked with me going over the different plans and I agreed to a updated service. They told me they would get back to me in 3 or 4 days after setting things up and go over my new service. I didn't hear from them so I kept checking my service and there was no increase in speed. Then the pandemic hit and my business went into a tailspin meanwhile I figured Comcast was busy and I would hear from them when they had the time.

I called to review promotions for internet on 5/4/2020. After almost ten minutes of routing through the automated directories, I finally got through to an agent. I was ending another call on a different line and asked the agent to hold on for just a moment. He hung up immediately. After another ten minutes of routing through automated directories, I got through to the second agent. I told him I was interested in promotions and he put me on hold. I've been on hold for 27 minutes, as I write this. I'm cancelling my service with Comcast/Xfinity. This is BS.

Literal garbage service. Internet spotty as hell, automated bot makes you wanna tear your hair out when you call for support. Bout to go back to AT&T when economy gets going again. Swore off them years ago after a string of bad service issues, but between Comcast's crap service and the immense pain of trying to get any help ever from a person (because I know how to unplug and plug my modem back in, thanks), I'm so sick of this company. If I had ANY other choice other than these two biggest pieces of crap in a pile of crap companies, I'd have taken that other choice years ago. Pick someone, anyone, else.

I have internet service with Xfinity crooks. Never runs at purchased speed always buffers. Only 1 user in home. Since I signed up for service end of 2017. There have been trouble with billing. Each month it goes up. Contract for a year rate should stay the same for a year. So each month I have to call and waste 1-2 hrs getting it fixed. I take their name and date and price and write it on my bill. Next month same, they check their notes not there, and it starts again. They will say taxes went up or it was only one time credit. Not what they told me, it was through the end on contract. It is illegal what they do. And they hope no one catches them.

Not sure where to start. I have requested for them to STOP emailing me and even though I am a current customer they still constantly continue. Service is terrible, they STILL have not corrected my issue with not having on demand despite my hours and hours with tech support. They sent me equipment that was listed on thier account to another person and I had to go in person to prove it was sent to me and not stolen. When I set the account up the lady lied and said I had 200 and something channels for the price she gave me but really I had 7. If negative stars were an option, I would give them - 5 stars.

Worst experience ever. I would not recommend anyone and I mean ANYONE to waste time or money with Comcast. I was given misleading information, I paid a 25 dollar deposit, set up an appointment to get my internet kit delivered only to receive a call from the review department about a so called bill for 750 dollars from 6 years ago. Very unprofessional and also very insensitive during these tough times dealing with the corona virus that has impacted us all!

I have no choice in paying for this garbage, where I live it is using next to a lot of apartments/condos that has a contract with Comcast, and it eats a way at bandwith and ping. I used to have Wow where I lived and it was 100000 times better in price and in reliability. For this entire year they say there is no problem, but there is, they pack everyone onto the same tier and when everyone is on it's a problem. Games are 400 plus ms in ping every single time I try to log on. Support is no help either, they always start with rebooting modem reading from a screen for problems, they have no real tech team. Just 7 dollar an hour dummies who read a pc prompt. If they do come out, they always, I mean always charge you saying there is no problem, so don't ask them to come out.

Horrible service And they keep increasing my bill. I have no access to hotspots at 60.00 per month with 15 bps. I am one person in my home and my Internet is horrible half the time. They seem to lie and am appalled they are getting away with it.

Some of their representatives removed my "unlimited internet" feature without my acknowledgement or consent in 2017, and since the "unlimited internet" is never listed as a line item explicitly as "unlimited internet" I have failed to notice that it was even removed to begin with. Starting from November, I have charged 200 dollars each month for 3 months for the overage use. The bill that was supposed to be 97 dollars was 300 dollars for 3 months. I called after the first bill to figure this out and from January to April 25th, I have been in a total of 14 phone calls, averaging 1 hour 15 minutes in duration. I am not counting the chat sessions that I have been in.

Comcast promotes internet special, I called to see if I qualify, gave my address and was told it's available, give credit card & cvc, soc sec number, etc. Then tells me it's not available only to promote another more expensive service. Scam company.

My 12 month agreement for internet service expired this month while we are in the Covid 19 crisis. The invoice price on my new rate is almost double my current rate (from $44 to $85). In the past whenever this has happened I always replace service with the new current special. However, during the Covid 19 crisis there are no replacement specials. Every person having to renew a contract will be experiencing the same huge increases. In a time of national crisis when people rely on their internet, Xfinity has found a way to price gouge by, for the first time ever, not offering new discount specials for renewal. I find their profit motivated behavior in this time of crisis very sad.

Besides the fact that Xfinity has the most expensive internet in Nashville, the customer service is the worst of any telecom. They are committing fraud by charging both me and someone else for internet at the same address. When my roommate moved out, I took over management of this bill. Xfinity was the only utility that refused to help us over the phone. So we took the time to go down to the store to change everything over into my name. Not one change was made. When I called at a later date for help, they told me my name was not on the account and they refused to help me.

I have called Comcast 7 times over the last 7 days, going through the horrendous auto voice just to try to talk to billing where they took out $8.71 more than they were authorized to take from my account. This company makes a lot of mistakes on billing, on scheduling, etc. But the worse thing about them....YOU NEVER GET TO ACTUALLY TALK TO A HUMAN....unless one of their sales force calls you and tries to charge you more. I am currently looking for another internet provider where I can actually talk to a person. I intend to call my bank and unauthorize any future auto payments from my account.

Due to the effects of Covid-19 my business has given up its office lease and I can not pay my bill. I have been on hold for over 4.5 hours attempting to cancel my account. Awful mind numbing classical music plays on repeat, tempting me to give up. This is how Comcast treats its small business customers in a time of crisis. There is no option for a call back, no email or chat, I'm stuck. This is appalling, and disgraceful, Comcast knows it has a monopoly and treats its customers with zero respect because they have no alternative option.

I Wish there was a way of giving No Stars for Comcast Xfinity. I signed a 2 year Contract with Comcast at a price of $115 & change. In the past 60 days my bill has gone up 2x, $127 and now $166 for intermittent internet connection. Before the pandemic I have had a Comcast technician come out at least 4 times to check my connection and then once during the lockdown and they also checked my wiring outside my house. Each time they come back and said there is nothing wrong! Just to get someone out to my home I have to go through the automated service, I have to troubleshoot then I finally get a live person whom most of the time is overseas rep. Comcast does not even employ US customer service reps, which is a travesty in itself!

Service keeps going out for hours at a time. I've wasted hours on phone with customer service. They raised my bill by $15/mo without notice. Now they use the coronavirus as excuse for NO customer service. I have been trying to contact them about the overcharging on my bill but they only have automated "customer service" that does not let me contact a person at all and so they keep overcharging me and I can't resolve the issue. The last time I contacted them about a month ago, I spent over an hour on the phone because their service was out, and I had work that I had to get done that night so I had to wait for it to come back on, then stay up all night to finish my work by the deadline.

Customer support is overseas. Communication, and comprehension is extremely poor from reps. Customer service will promise one thing and Xfinity will not honor your contract even when you are recorded with the customer rep. My experience with renewing my contract was a complete nightmare with HOURS of my time dealing with multiple reps from overseas or put on hold. Xfinity will even admit to their mistake and not honor your contract or rep. notes, or recordings. I could of went through another cable provider but I did not want someone entering my home with the Coronavirus pandemic going on. Xfinity acts like their company is a honorable good Samaritan offering non customers free Wi-Fi. But their customers have to suffer low speed internet and pay for everyone to use it! Xfinity is not a honorable company and treat their customers with no respect

Xfinity claims there are many hotspots available, which was one of major reasons I signed up for the service. I work remotely and need to move in neighborhood, sometimes between cities. But it was very difficult to connect any one of them.

During this horrible time of COVID-19, I have been closely monitoring my credit. Last year I had Xfinity for a few weeks and because if system errors and past fraud I immediately returned their equipment and canceled my service. The rep explained that they would credit me and I will not have a balance. Well dead smack in the middle of this pandemic, they slap this bill on my credit dropping my credit by 50 points. To make it worst, you can't reach anyone by chat (besides a bot the chat in circles) and no one is available by phone. I am so glad I canceled Comcast and this proves me right. They are fraudsters. I almost started to just pay it so my credit won't get ruined. But that's exactly what they want. This really sucks to negatively impact someone without them being able to contact you to rectify. Shaking my head Comcast/Xfinity.

Xfinity customer service extremely difficult to get through, they take you in big circles and they don't resolve your issues. Had modem problems, they said they sent a modem over a week ago. Still no mode.

I have used Comcast internet for over 11 years. My bill in January 2020 had increased, so I called to reduce the rate. I was quoted a rate and a price to pay for my bill. I have had to call EVERY month to get the rate corrected AGAIN because it is HIGHER AND STILL WRONG! Now they will not admit their mistake/quote and now I have to pay extra for their error. Not good since my income is not much. I have been polite and patient, but very frustrated now. NOT A HAPPY CUSTOMER!

@Xfinity has become terrible. Three routers but connection keeps dropping. 15 hours with customer service. They keeping bouncing my calls and sending me in circles. Just the marketing slogans "got you covered" is not sufficient.

Xfinity Comcast is the WORSE INTERNET on the planet! My bill has gone up 2X in the last 60 days. They are taking advantage of people during this crises having to make sure that their service works while all the kiddies and everyone else are at home, but in turn charge everyone more money to cover this service to make sure it works. Comcast Xfinity should be embarrassed but wont be because they have always been crooks. No way a single resident home should be paying $96.95 for internet service. I think it's disgusting that Comcast takes advantage of people this way. The FCC should be contacted, but I'm sure they already have enough Comcast complaints already registered.

They raised my bill by $15 per month without informing me or getting my approval. Because of COVID-19 it's now impossible to reach a customer service agent, not that it was easy before then either. Their customer service is a farce and for what I pay their WiFi is unimaginably awful. So glad I'm paying extra for a service that barely works in the first place with no way to dispute it. Comcast is a joke.

let us waiting for 1hr and 15 min every call, then the customer service just said and repeated: “We are working very hard to restore the service”!!! They never Explain what was the specific problem (but we knew that there was a cable down). But the point was that there was a cable down in our area and no one came yesterday!!! Today, Comcast technician came at 1pm!! We have some teachers that they couldn’t work yesterday neither today due to the No Internet Service!!! Also, the students didn’t learn nothing in two days!!! Comcast is not cooperating to this difficult situation everybody is experimenting!!

I wish I could give negative stars! Comcast, by far, is the worst internet service provider that I've ever experienced! My service is supposed to be 100 Mbps, but it usually has less than 5 Mbps download speed and less than 0.2 Mbps upload speed. And the ping time is usually around 10 ms or above! I've tried to contact Comcast support multiple times, but it seems that the only thing that they can do is to reset your modem! I could never believe that an internet provider could provide such a poor, unreliable service and advertise it as a high speed internet service!

We have the basic cable package because all we need was the internet. It cost more to just have the internet versus have the basic channels that are not even worth looking at and the internet. Stupid. Anyway, my contract was 59.00 when I started. Last month it went up to over 60.00 and this month, it's over 70.00. It's ridiculous. Comcast makes millions a month and now they are charging existing customers to make up for the customers they are losing to their high prices and people streaming. And cable companies are wondering why consumers are streaming instead. It's not rocket science. I have to pay over 500.00 to get out of my contract and that's fine because I'd come out cheaper paying to get out than keeping the service.

I am out of internet for 4 whole days. I called over 10 times and I can only get to automated answering system without allowing me to speak to any LIVE AGENT!!!! Internet is obviously not reliable. That is why customer is calling but the company refused to answer any calls. I am extremely unsatisfied with Comcast's service!!!!

There are a number of current shows on BASIC Xfinity cable but when you go to on-demand to watch them EVEN for current seasons they are charging $2.99 an episode. People are stuck home w/out a job because of coronavirus & Xfinity has the audacity to charge for shows on basic cable channels. It is appalling and this weekend we will be terminating our Xfinity cable account. I know people are stuck home but I encourage you all to do the same until Xfinity gets their act together and stops putting $$$ over their customers which they have done for a good long enough damn time.

Comcast raised their prices across the board so trying to save money I returned their modem and purchased my own from Best Buy. The next bill they decided to raise their monthly package by $20.00. I wonder why? Is their way of helping people during these critical times when people are losing their jobs and unable to pay their very high internet bills? I am very unhappy with Comcast and I have been a faithful loyal customer since 1998 (yeah that's 22 years).

I am a 25 year customer at 300 dollars a month. Their service is getting worse by the day. I can't ever stream their movies due to interruptions. When I do a speed test the results are third world. They get worse every day. I pray for Elon Musk and his satellite network so I can be free of their terrible service.

We recently attempted to switch from Verizon to Comcast/Xfinity for TV, Internet and Phones. So far, we have switched our Cell phones and we are having issues with just basic things... like getting the hotspot to work on our phones which was never an issue before. We tried going to Xfinity Store after failing to get assistance on the phone and they directed us to call the Tech Support as they are not "qualified to do that here". It's been a month... there IS no Tech Support for phones as far as we can tell. We have yet to reach someone who can help...only "Chat online" which is futile at best. And this is not the worst part yet.... In the last 6 weeks, we have had 5 different attempts (2 outdoors and 3 indoors) in connecting internet service....which would not be so bad if they would communicate with us as to what the problem is. However, they went ahead and had Verizon disconnect us when they have failed to get us connected...

You can spend hours and hours trying to get some resolution but it's all left up to chance. Customer service does nothing and they don't even have the decency to give you credits for their lack of service. In fact, they'll charge you a service call and then you can spend another 3 hours trying to get it credited off your account. TERRIBLE! TERRIBLE! TERRIBLE! I can't warn you enough.

I signed a contract because they tried to up my bill almost 3 times the previous charges and now I am moving where they do not offer service and they are charging me to cancel. This is out of my control and I had been a customer for many years. Where is the customer loyalty? They are just money hungry and not about providing customer service. Buyer beware.

I had purchased a wifi pass that I could not activate. I wasn't given the prompt to do so. I called the phone # provided and spoke to 5 different people. No one was able to help me. They made me repurchase the pass 2 times. They made me go to other locations to try from. They were so rude to me when I explained to them that it wasn't working and if they had other solutions. But nothing... Finally, on my 5th call, I asked to speak to a supervisor. After giving my information and telling them what happened for the thousandth time, he transferred me back into the queue. Another rep answered, we went through the whole thing, AGAIN, she promised me that she'll get a supervisor on the line and guess what!? SHE HUNG UP ON ME! Another thing, the call center is in the Philippines, good luck understand anything.

While in Walmart I was approached by a sales rep. I politely listened to his pitch. I provided my information to verify service in my area and see what we'd qualify for. I decided not to move forward with the package until speaking further with my husband. The rep got an attitude and went from being genuine to behaving like a child who didn't get his way. He was rude, and was clearly upset that I chose not to move forward and sign up with Xfinity. He turned and walked away without closing out the conversation. Apparently he forgot that the customer decides how they'd like to spend their money, and he simply offers the product.

First they tell you there's no way you could go over that Terabyte of data. Then they bill data overages like 3 months behind so by the time you get a bill showing it you already have at least 2 more "legitimate charges" coming your way. While trying to resolve this issue they simply want to sell you a new package and upgrade. However, in my case my husband calls to discuss how to eliminate data overages and somehow the representative decides increasing the speed for $10 a month will help??? They assured him they fixed his issues and he was under the impression we were on unlimited data at that time and somehow the bill leveled for a couple months lulling into a false sense of security before BAM a giant bill again.

Unfortunately, here in San Francisco, Comcast/Xfinity is a virtual monopoly and their overall services are nightmarish! I have been with this company since they were awarded the overall contract with the City and have watched their overall services level degrade noticeably over the years. I and many of my neighbors are now researching alternatives, as this company clearly seems to value profit over high customer services and quality.

I had decided to be an Xfinity customer so I applied and was accepted for service so I went to one of its stores to pick up the installation package. When I went to the counter the clerk looked me up and down and made a disgusting face and asked “what can I help you with SIR?” even though I’m dressed and present as a woman. I explained I’m not a sir but he can call me ma’am or miss. He then said “sorry sir” and acted like I didn’t say anything. He then told me I’d have to wait an hour and a half as they were too busy. There were only 3 people in line and so I asked for the manager. The Manager also misgendered me over and over as if it was impossible for him to accept me as a woman. What is surprising is this is a San Francisco location. I canceled the new account and refuse to have anything else to do with them. Even the phone service didn’t seem to think it was wrong when I tried to file a complaint.

My work VPN will not work with the Xfinity router. I followed the limited directions on the website and it still wouldn't work. It works everywhere else including coffee shops and a home with Charter Communications so I knew it was Xfinity router that was blocking it. When I called all the gal could do was read from the same screen posted on their website. She could not talk to me like a normal person or hear what I was saying. I have been with Xfinity for years...first as Comcast and their service options have gone down and the bill up. I have nothing but the basic for TV now because I am not paying 160 month to have a zillion channels I never watch. Unlike Charter where you can pick a collection of channels on their basic plan Xfinity does not give you this option. They are a Monopoly and the only provider in our area and it seems have blocked VPNs on their routers to add to their control. This company is one of the biggest rip offs.

I called after my monthly bill....it seems that it increases monthly while the services and channel options DECREASE!!! As a Senior on a fixed income I was told I was in an "OLD" package and that if I changed it I would not save much....essentially the representative told me that I would get hosed and there was nothing she could do for me. THANKS for taking away Turner Classic Movies and replacing it with worthless EPIX that shows old tired movies over and over again!!! THERE IS NO competition in my area...somehow they bought off our City Council and that won't allow FIOS! I cannot wait to figure out how to CUT THE CORD with XFINITY!!!

The internet connection goes off every now and then and I have to restart the router each and every time and it takes 5-10 minutes for it to come back up. The router I use is provided by Comcast and it's very irritating to do it every time.

My husband forgot to pay the cable bill. He sent me a text yesterday while I was at work telling me that the cable was out. He paid the bill and gave me a number to call with a confirmation number. The inept people in the call center kept telling me that there was no disconnect order on my account and wasted my time having to text my husband back and forth to tell them what the "error message" said. They kept telling me that it was NOT disconnected. The bill online clearly said "TO RESTORE SERVICE PAY XYX BALANCE."

When they sold me the fastest (and expensive) service, they never told me that the speed values ​​are nominal, in practice it is NEVER met, it barely reaches half the speed they say. On the other hand, I waited all day for the technician who came to check my installation, not only did he never come, but he lied to his company and said he was. Offered the company the filming of my cameras to verify that he never came. They didn't even worry, they just told me, "We sent another technician at another time." A disaster.

On Friday 2/3 while getting assistance from a chat representative for my internet connection, she proceeded to tell me that while my internet connection was rebooted that I am not receiving the high speed internet I am paying for because my modem is not compatible. This is news to me. How would I know my modem is not compatible? Why is she the first person to tell me I haven't had the high speed internet that I was advertised in my bundle package? I chat with representatives on a monthly basis and everyone turned a blind eye? Am I a tech employee at Xfinity? No I don't know the first thing about modems and internet speed but I trust that company I am paying for and have used for about 10 years would be honest and provide me with the correct service.

I wanted to keep my service but Comcast isn’t offered in the town I just moved to. Because of that, I had to pay an early termination fee. The support rep said I should have considered that before buying my new house. 1. That’s one of the dumbest things I’ve ever heard 2. My job requires me to live in this town so, I didn’t have a choice.

I received Comcast internet in August of 2019. The junction box where the internet line is connected is approximately 200 feet from my house. When the internet was installed and the line was run, it was within a week when a guy came out and call himself burying the cable line. I contacted Comcast and the same guy came out and tried to scoop up dirt and put over the line. I noticed what he was doing and told him that would not work because the lawnmower would hit the line causing me to be without internet. He said that a new line would have to be installed and reburied.

I have been with Comcast for about 3 years now, but in the past year I have been given the runaround concerning the dependability of my internet service. About a month ago I requested a tech to come out and fix my sporadic connectivity. He then diagnosed that it was my ethernet that was the problem. I immediately took my computer in for an ethernet upgrade and general maintenance. $200 later, I am experiencing the same exact problem. The company at this time has charged me $70 for sending a service call that "wasn't Xfinity's fault".

I begged for service for a full year. I never received internet service over 40MPS of internet speed. Supervisors would not call back. Techs would no longer show up making excuses that we were not home. Both my wife and I work from home, so that's a joke!. This was an endless cycle of broken promises. Now they are trying to collect an early termination fee and threatening to send me to collections because they could not provide the service I paid for! This review is just the beginning. I was warned about them when I moved here and have had nothing but horrible service! STAY AWAY FROM THIS COMPANY AT ALL COSTS!

Yes yes yes. Comcast Xfinity is a public menace. I have only negatives about it as many people do, I live in the apartment building where I have to use comcast service. Comcast will squeeze you, but this days we need to have an internet.

I changed my monthly plan which never went into effect for the first time. Called again and was quoted a different plan with higher price. Wasted an hour but issue got never resolved. Looking to switch to another provider.

I've had too many awful experiences with this company to capture them all and the only reason they are still in business is that they have Monopolies over fast internet in more areas then they should. You call to complain about some random fee they put on your bill on they try to upsell you and lock you into contracts. They add fees or higher them without informing you. They allow you to go over a maximum usage (you didn't know there was a maximum? Neither did we) without informing you and charge you hundreds of dollars until you notice your next bill.

I moved to Illinois some months ago and the apartments that I moved have contract with this bad wifi service (Xfinity). So there was no option for me to go for other wifi service and I had to go for this service even my interest was this Spectrum. It's very very bad service and I am telling this because they will ask you sign some plans (these plans have early termination fee). We don't know the timeframe for our job and this Xfinity people are looting based on that situation. This is basically some kind of looting similar to the landlord who ask you to pay lease break amount. So the landlord and wifi service got together & looting people on early termination fee. People don't sign this if you have better service in option.

This is the worst internet provider you can choose. Unfortunately, I have no choice where I live and they know it. I pay for the most expensive, fastest service and several times a week I can't even get a connection, let alone a fast one. I truly despise this company.

Our 2nd home to use Comcast just had a crazy increase of over $25 per month on our bill. Our primary home has been using Comcast for phone, internet, and television for over 25+ years. It is absolutely ridiculous to pay that much more a month for a home we are not even in that often/regularly. We asked about a discount, but they are only giving discounts for new customers. Which I understand, however this is a second account with them that I have - and after being a 25+ customer, it'd make sense as a business to cut a deal with you for multiple accounts.

Whenever I moved to Houston back in 2016 and after doing my research and asking people I was told that Xfinity is the best in the Houston area, so I decided to get the service and right after getting it I started with the supposedly fastest internet for around 70 dlls a month, after a few month of usage I didn't get any internet in the upstairs area, tech guys came to my house twice and they said my service was 100% good and working everywhere. I could have internet in my room or in any room. I was so disappointed and called the again. They told me I needed to increase my speed, I upgraded to 85 dlls and still the same.

Comcast is THE WORST. I pay for a Gig of internet and consistently has WAY lower. This morning I ran my internet speed and I was getting 41.2 Mbps upload and 22 download. 1000 Mbps = 1 Gig, so not even close. Their support always can only tell you to reset the modem. I pay an arm and a leg for this service and it is terrible. If you have other options, use them.

If fewer stars could be given, they would be. That said, thankfully there are no hoops to jump through to cancel the service. It is difficult to explain in writing what it does and an attempt will be made. When a single device is connected, it will transmit data for about 5 minutes, will stop, requires WiFi to be toggled on/off, it will transmit data again for 5 minutes and the cycle has continued constantly in the little over a month the service has been active. Good luck viewing email, good luck downloading an app, and don’t even think about updating the operating system on *any* device. Comcast said they would send a technician and with a 100% travel schedule for work, that is not possible.

I will say, my first few years having Xfinity/Comcast were among the best. The customer service was exceptional, and it was always easy to speak to an agent that was more than willing and capable of assisting with any problem. That is no longer the case anymore. In ONE MONTH my bill has more than doubled, and not one single person at the company will help with my bill, fix anything, or offer a solution. They charge my credit card every month and I can't even view what I am paying for to show how magically I now owe TWICE the amount that I signed up for and agreed to just a few short months ago. I will spend the next few WEEKS of my time researching how to drop this company and get a different provider, everything about their service lately is completely unacceptable.

Comcast/Xfinity has the absolute worst business practices regarding customer service. My 1-year promo was up, my bill more than doubled so I called to find out why. I have unlimited internet & when my promo was up, they switched my package, then charged me $130 on top of my bill because we went over. When I informed him that I was on an unlimited plan, the non-english speaking employee transferred me to collections. RUDE.

I will never use this service again. I was told a fee on my account would be waived. Come to find out, they never waived it and didn't bother trying to notify me. Now it has gone to a collection agency and has lowered my credit score. This just happened to occur right when I was applying for my first home loan.

When my special first year rate ended; I called to see if there was a package that I could afford. The Agent spoke of the Performance Plus and said it would be 29.99 then there were some feed that would be offset by my choice of auto payment: ultimately resulting in a monthly total of 34.98. I agreed to this package. Now the package I am being charged for is Performance Starter (package below what I chose) and it is $53 a month plus fees, minus my $10 for using auto pay: resulting in $44.98!

A couple of days ago it appears Comcast had a huge internet outage that lasted a couple of hours. On the internet there were numerous complaints about sudden lost of internet from different cities and states. It was so bad one could not even connect with comcast tech support due to technical difficulties. For some reason I lost internet again today, spent on the phone total of an hour "communicating" with a useless machine that was designed to work as a gatekeeper to prevent a customer in need to talk to live tech support. The info keeps repeating itself and when you get lucky to get to the point that "supposed" live agent will call, you get info that due to technical difficulties it can not be completed at this time. I am going to call them tomorrow and request a credit for no internet service.

Pay $150 a month for the fastest plan which is always performing at 80-90 percent of advertised speed. Always cutting service and they always saying "everything looks good on our end"... can't wait until my city finishes the fiber optic lines and I won't have to be robbed blind by this MONOPOLY anymore. Garbage customer support and look into the plans they have designed to deceive the elderly. They seriously might be the worst company in the world.

Today I tried to talk with agent to followup on a promise which was not fulfilled twice. I gave them the CR number but they disconnected the call after making me wait for 25 minutes, 23 minutes two times. Still my issue is not resolved. I sold the business and wanted to transfer the account to my Buyer. Had so much problem with the service, I am serious thinking of switching my home service also. This company had gotten too big and avoid it like a plague. Horrible is mild word I can use for the company's service.

This business is a huge scam. They are filled with lies and hidden fees. First off, when I was purchasing internet, they tried to hook me with an internet/TV combo bundle for a low price. When I went to sign up for this, all of a sudden my bill was double what they had advertised due to all their hidden fees. So I settled for just basic internet. I was getting their special of $40 a month. I used their internet for a few months when I received a call from their customer service. They wanted to include some TV channels for an extra $10 per month, I had 1 month to cancel it I didn't like it. So I agreed.

We were coerced into buying Xfinity internet and cable from a salesperson in Walmart who said we were paying too much for our current service. It turns out, we only saved a few dollars for a few months and we are now paying what I consider a FORTUNE! Our Xfinity bill is the largest bill we pay each month aside from our house bill! To make it worse, the internet is slow and the shows on cable SUCK!

My husband and I have been trying to get Comcast to provide service to our neighborhood for 3+ years. They've quoted as high as $23,000 to bring the cable approximately 3/4 of a mile (where cable now exists). Verizon won't service our county, so Comcast is our only option. (I'm mad at Verizon, too. It's that this is the Comcast review.) Despite what they show in their ads, these companies have no concern for the communities they serve. Not to mention, on the practical front, that in these three years, Comcast would have more than made up the cost of bringing cable this short distance. It's not like there isn't a pay-off for them here.

I had Xfinity for a while with no issues, but apparently they spotted a problem with my password that needed me to reset it. Fine, but instead of just letting me do that on my own like every other streaming service, I needed to be at home talking to a service rep to reset my entire account. I was on the road at the time, so my account was fully inaccessible the entire trip. The whole process felt outdated and tedious. I use wireless to avoid dealing with cable reps, and I still couldn't avoid them.

So on 2 consecutive days Comcast scheduled appointment windows with me. They never showed up! I was outside doing a few things when I received an automated call from Comcast saying the technician was at my door. I began looking around and see the van backing out of a neighbors driveway so I got in my truck and flagged him down. I walked up to his van window to explain that he was at the wrong house and I would take him to my house and he sarcastically told me the job was cancelled. I’m pretty sure he’s miserable in life and in his profession. Comcast is absolutely the worst company and very unprofessional.

When my boyfriend and I moved into our first condo we had an Xfinity tech come set up our cable and internet. After about 20 minutes he just left without saying anything, no updates on if service was successfully installed, didn’t have us sign anything, didn’t even say “bye.” Just got in his truck and drove away. Our internet/cable was working so we assumed the guy was just socially weird and assumed all was fine. Three days later I’m working from home and our internet goes out. I call Xfinity. They inform me no installation happened and the tech’s notes stated, “No answer at the door, couldn’t get into the house.” They didn’t believe me that we actually had equipment so I had to take pictures and send to them of our modem and cable box.

I called after an issue with billing and after being called a liar and the person I was speaking with informed me that they will not allow me to speak to a supervisor. She continued to imply that I was stupid and was condescending. She talked over me constantly and attempted to lecture me like a child. She would not listen to anything that was being said and refused to acknowledge any wrongdoing on her end she continued to be belligerent and would not allow us to speak to anyone else claiming she was only allowed to deescalate calls. This was insane that she refused to do anything productive to help us and continued to refuse to transfer to a supervisor.

I use to love Xfinity but every time I look at my bill each month it goes up, I am in a contract so how my bill goes up is beyond me and every time I try to call to get an answer I can not connect with anyone. I would rather go with Fios at this point.

Would not recommend anyone to this service. It does not work when you are 5 feet away. Absolutely ridiculous. I can get better signal from a hotspot than this company. I have had nothing but trouble and bad connections since having them.

I discovered that I have an unauthorized credit inquiry on my Equifax report by Comcast on 2018. I never authorized or signed any credit application nor my SSN. I paid deposit and I don't know how they placed an inquiry without filling out any information. This is against the Credit Bureau Reporting.

Based on my experience, Xfinity is a company that can't be trusted. I recently repatriated from Asia, where everything related to technology is significantly more advanced. I work remotely sometimes and back up data to the cloud so UPLOAD speed is critically important for my use. I tried to perform due diligence on the different internet offerings and detailed specifications of each. The Xfinity website provides almost no information about upload speeds - only download speeds are advertised for each package.

Terribly inconsistent service. Always rotating between offline and online. It's not a hardware problem (we have a new router and modem, and they replaced the cables coming into the house). If I paid a percentage of the bill correlating to the time my wifi has worked then I should be paying about $1 a month.

I merely wanted to change, that is, reset my password. Jellie ** was the employee's name. To perform this simple task was taking upwards of a half hour, with the necessity of my looking up my Comcast account number which I keep with my paid bills. I gave up waiting and I am extremely annoyed that my town is Captive To This Internet Provider.

It’s unbelievable how Comcast increases and adds “fees and taxes” when you call to talk to someone they are reading off a script, I guess to “try and say the right thing, no RIGHT about increasing the bill with nonsense charges. Going to leave comcast! Think twice about signing up for comcast!

No stars if possible. An absolute joke. Talked with 5 different agents over two weeks. Every single one tried the exact same things as the first agent which did not work. I kept telling the other agents everything that had been tried, but they wouldn't hear it. It is like they have a list of five things to try, and if that doesn't resolve it, they don't know what to do. The next thing they do is open a customer support case for you and you wait three days (THREE DAYS!!!) for a "smarter" agent to call you. When they do, they take you through the exact same troubleshooting attempts as the other agents.

This company hiding their fees in the footnotes is an old story. But yesterday, I discovered they even cheat on their offers. Xfinity had some discounted offer on the internet, and the last day to sign up was yesterday. I chatted with a rep online and completed my order, ticked all boxes, put my credit card info and submitted. I got "order received" and confirmation emails after that, and I scheduled an install. The next day, they give me a call saying that, sorry, your order didn't go through and now you don't have access to the promotional rate anymore, so you have to sign up for a more expensive package. Seriously?? I'm very annoyed by the companies like Comcast and their inexhaustible ways to screw up their customers!

Comcast (Xfinity) monthly billings vary so much month to month you can never determine how the amount is determined. They will not explain how they do it. I signed up for a $179.00 billing, now I am paying over $225.00 per month. The BBB and FCC won't help, I've tried.

Every month they increase the bill and when I am calling them they said, "Maybe last time you got a wrong information from one of our team member but this is your correct bill." Comcast is a **. It's better to go AT&T or Google Fiber. Comcast doesn't have any qualified staff with correct information. They just make their customer fool and making money from us.

I recently moved to a new apartment. Transferred my Comcast. Well the apartment had no Comcast cable wires. So instead of running wires Xfinity gave me a speak size box. It had loads of wires ran up my electricity bill to $200 for the month. The electric company said it's something I didn't have before that is running up the bill. I called Xfinity, got Mexico workers very stupid and don't know what they are doing. No help. So I will cancel my service with Comcast tomorrow contact or no contact. They broke the contract when they gave me something that ran up my bill. I am done goodbye Comcast/Xfinity. More people should dump this no good company quickly. I am done.

Absolutely appalled by the customer service at Comcast Xfinity Internet. My signed on in October 2018 without a contract period (knowing as a military fiance I'd be moving) and was told the rate. I was told I could self-install, which was wrong. I had to wait for a representative to be available to come out which lead to my service actually starting over a month after I had signed up. A year after joining my cost increased, I asked why, in which they responded I was in a year long contract/promotion.

Less than 4 months into my cable/internet contract, my price just jumped another $100/year. Stopped by my local Comcast store to check it out, and they told me "Oh, these are fees and taxes - they don't apply to your price guarantee - there's nothing we can do about these." Basically, a pleasant young lady, but it was "yeah, we hear your concerns, but stick it just the same." Cable is definitely getting cut at the end of this contract.

Called Comcast in reference to a charge on my bill. Very nice customer service rep answered. He transferred me to another person who off the start was rude and not listening to my issue. After about a four minute hold she came back and told me I had to go to my phone app to figure it out. I told her I did not want the app and wanted her to explain the charges and send me the charges. She said she could not and to go to the app. I asked for her name and manager. She said she did not need to get her manager and did not give me her name. I asked again and she said she talked to her manager already and was hanging up, AND SHE DID hang up.... I was not rude just matter of fact. This is not the way customer service should be. If she worked for me she would not be employed for long!!!!

I have Comcast Xfinity gigabit internet and the speed has never been the problem - it does a good job staying around 800 megabits per second. However, they have implemented a data cap that charges you $10 for each 50 gigs you go over. There is no need for this, especially now that we're at the age of digital content replacing physical copies of movies and games. If your child downloads a video game a month and likes to watch Twitch, you stream content on a fire/appleTV stick or chat with family via Facetime you will undoubtedly be paying an overage fee each month. There is no need for this cap - the difference between hitting the cap or staying under is immaterial to Comcast. This is purely greed, and the same system cell phone providers have duped customers with for years. I strongly recommend not to support a business with a practice such as this.

Fast internet, sometimes, horrendous service and shady billing. They make it time-consuming to cancel service. Once you cancel, they block your online account from taking payments, and when you call to make a payment they send you back to the online payment system which is deactivated. When you reach out to them on Twitter, they send you a code in order to be able to talk to you, but after multiple attempts, their code system doesn't work. After multiple attempts to pay the early termination fee failed, they threaten you with late payment fees. Absolutely the most dysfunctional, poor service I have ever witnessed. I can list dozens of other issues while being a customer, these issues are based on the cancellation experience only.

Too many words couldnt even express how bad this company is in every way, technical support, customer service, account information. All I can say is please go out of business. Google Fiber come fix the giant mess they have created.

So I have a locked in, contracted rate with Comcast for two years. My recent bill due January 2020 just came with an increase. When I called to speak with a representative, (which in and of itself is quite a task to get past the auto voice), I was told there is a "rates 2020!" which was said by this poor rep, who probably get verbally assaulted on a regular basis. He actually said this with a peppy, you are so lucky, tone. Poor guy. Shame on you comcast, both for messing with a locked in contract then expecting your poor, out of the country, probably below minimum wage employee to act like comcast is doing us all a favor by raising the rate. BOO Comcast.

Our contract will be expired in December of 2019 and we called Comcast in November of 2019. We got a promotion package from an agent that she told us we would pay the same total price as before (we confirmed with her that this includes the tax, equipment fee and everything else). She also told us that we would lose the Movie channel in order to keep the same total price as before. We were fine with it so we agreed to renew the contract for another year. However, when the bill arrives, it is $20+ higher than we were told. We called Comcast to question about the bill; we were very unsatisfied about the service we received from the agents of the retention department. We felt they did not really care about our problem and they were not friendly either. We have been with Comcast for 5 years, now our experience with Comcast has been turned into a nightmare.

First, let me begin by saying the account is in my husband’s name and my name is different but that is irrelevant at this point. We have a child that is dependent on medical equipment that sends biofeedback to his doctors and nurses and today, our internet went out. My husband immediately picked up the phone to call Comcast to get a technician out and we spent FOUR HOURS ON THE PHONE WITH NINE PEOPLE TRYING TO GET THE INTERNET FIXED! We were told that the first available appointment would be on December 26th. After he spent an hour on the phone trying to explain to them the medical necessity we had for the Internet, I took over the phone call via speakerphone.

I am hoping to call some attention to my current issues with Comcast Xfinity! On December 4 I called about getting new service run to our new home in Woodstock. This is a new construction development with 4 homes. The neighbor right outside our neighborhood has Comcast! First call I was told a request needed to be put in to see if the address was serviceable, and the agent would call me back within 48-72 hours. December 6 I called back..an agent then said "I can't believe they haven't called you back, they are usually very quick with this type of response. Let me put a note on your account stating you called and need an answer." I then called back December 9, another agent told me "it could be up to 10 business days before they have an answer back from the CAR department." On December 12 we got an automated call saying "your address is not serviceable."

Comcast is very tricky. I signed a contract for $169.50/month for 24 months in Oct. 2019 for my business. They billed me $175.23 in Nov. and billed me $185.52 on Dec.21, 2019. When I called them this morning, they told me contract cost did not include the following nine fee:

The modem router combo that Xfinity provides is unsatisfactory. I bought my own modem and router and it has way way better range and speed than my Comcast Xfinity modem router combo. Now it takes me less than a minute to wirelessly print one thing instead of what felt like 30 minutes using the modem router combo from Xfinity. I thought I was saving money each month by buying my own modem and router, but Xfinity punishes you an extra $25 a month to run your own equipment for unlimited data. That's absolutely horrible. If I would have kept xfinity's crappy modem router it would have cost me around $125 a month for unlimited data, but because I use my own modem and router, I'm charged almost $150 a month. That sucks.

After signing up for new service online for a home I will be taking ownership of soon, received multiple calls indicating the service would be terminated if either the existing owners of the property don't call and cancel or I provide proof of residence. After multiple phone calls and conflicting information about how I provide this information, I was told that I should just see if the service works when I move, and if not, to go visit a Comcast store. Two hours of phone calls, queue waits, and frustratingly circular IVR flows before I've yet to experience the service itself. This was enough to tell me my dollars are better spent elsewhere.

I got Xfinity through Comcast back in May of 2019. No issues until August when they, without informing me, turned off automatic payments, though I kept getting the monthly texts saying I was being billed. They resolve this issue on Sept 18th and make it right by reinstating the automatic promotional balance and fixing the automatic payment enrollment. I continue to get the monthly texts about being billed, until come December my internet shuts off. I'm supposed to pay 59.99 a month for my services. Now, for three months, they're overcharging me for late fees, hiked up my monthly costs because of no automatic payment discount, and are making me waste my time by calling them for their horrible business practices. Avoid comcast AT ALL COSTS.

I have had Comcast for over 20 years. No problems until I received a notice saying my email was 98% full and I was not going to receive emails if my account was 100% full. I immediately contacted Comcast to take care of the problem. They told me I had over 999 emails in my trash and I needed to empty it. So I tried to empty it but after 5 calls, working over an hour with each agent, we were not able to fix the problem. I called again and again, over 10 calls in two months. I lost valuable emails that cost me hundreds of dollars because I work from home.

I switched from Frontier to Comcast because I wanted faster internet service. I ended up paying almost double for Gig speeds and the best I ever got in my home was 300mbps (normally it was around 50mbps!). I had a tech come out and they said "yeah, you're never going to get close to gig, maybe you might get 500mbps". Xfinity then charged me $70 for the tech visit, and over $200 to cancel my service contract. Do yourself a favor and just stick with Frontier (or anyone else in your neighborhood), remarkably better service and customer support.

I had Comcast 5 years ago. Our internet would cut in and out. They sent tech after tech. Always a different excuse, but never a solution! (Not the only one in my family with the EXACT SAME ISSUE.) Well we switched to Verizon and had amazing service for 5 years. Recently we moved and bought a newly built home. Verizon is not offered here yet. I gave Comcast the benefit of the doubt. Maybe it has changed!! BOY WAS I WRONG!! We lose connectivity all day over and over. It’s so bad that when we watch tv the cable cuts in and out. When we call we get the run around. Comcast I HATE YOUR SERVICE. Already gathering people in our area to get Verizon. Bye bye Comcast!!!

I've had XFINITY for more than 4 years. I've not experienced problems with the internet or the cable for the most part. My issue is with the service. You can't reach anyone and when you do they can never help. The only way I can ever get help is through chat. Good luck trying to call. Good luck finding a number to call! I moved and XFINITY is not available where I have moved to. Though I was going to transfer them, Comcast told me I couldn't because they're not available.

I just called customer service as a new customer. The automated system asked me if I were a new or existing customer and after selecting the choice for new customer, transferred me. The 2nd automated voice asked if I were a new or existing customer. After selecting the new customer choice again, I reached a live voice who asked if I were a new or existing customer.

Most horrible service I’ve ever had! Don’t go with Comcast. Go with someone else. When you call the 1-800 #, it automatically get a recording saying they need to scan your channels (even if you don’t have cable TV) then they will call you back after the scan is complete. You have no option but to hang up and wait for a call back.(I even tried “Disconnect service” but still said they couldn’t do until after the scan was complete!) You cannot get a human no matter what you say or try because it’s scanning your channels and they can’t help you until that process is complete. Really! I don't have channels I only have internet! Nobody knows what they are doing, most of the time you get someone who isn’t fluent in English and that includes the chat which I did try.

I have been signed up with Comcast for over a month now and I am still waiting for a tech to come install everything. Every appointment I have been scheduled has shown that they are on time and then the minute the appointment is supposed to happen my account shows it was rescheduled again without anyone telling me or letting me know so I have to call in and ask what's going on and I keep hearing, "We aren't sure. Let me check." This time apparently there wasn't enough techs available to come to my house so instead of letting me know when they knew this they just rescheduled and had I not looked at my account I would have been waiting all night again. I was just rescheduled to Saturday. Now granted this is my 4th appointment for someone to come out. I am itching to just cancel and go elsewhere. This has become a ** show with them.

I switched to Comcast because they promised excellent Internet service and a tv basic bundle for the a lower price than AT&T Internet only. In only two weeks of Comcast, the Internet has failed repeatedly, often as much as 3 times in a half hour and sometimes for as long as an hour. The new TV streaming app is horrible and freezes constantly so that I miss entire sections of shows I am watching. It also is incredibly clunky to use and is not user-friendly at all. When I complained about the poor performance of the app, Comcast’s answer was to rent a cable box ($5/mo) in order to get uninterrupted television. Really??!! That is the answer to a malfunctioning streaming app? Just imagine of Netflix or Hulu or Amazon Prime said that! I am switching back to AT&T tomorrow and will reconnect my antenna for local tv channels. No more Comcast for me!

I work on the internet and every couple of weeks the internet goes out. When it goes out it costs me $31 per hour plus it gives me a bad reputation. Xfinity Comcast has been out for 4 and a half hours so far during my work schedule. I'm likely to lose my job. I pay them $155 per month for high speed internet and they're always doing maintenance. I am a teacher and cannot afford this anymore. And they refuse to let me talk to an actual person unless I cancel my service. This is infuriating and frustrating to say the least. I wish I wasn't handicapped and could get a job without the internet. Then I would cancel and never look back.

Horrible rates and customer service. Their rates are inconsistent and the business model is shady. They take advantage of being the only service provider in the area and charge unreasonable rates for average speed. When Fios shows up in the neighborhood they put the tail between their legs and cry for forgiveness.

My internet service works fine for seconds, interrupted often for minutes, and frequently times out because of loss of internet service. This is unacceptable for cable. Cable should be very fast and very reliable. This service is neither. I call routinely to address the problem but the representatives and the company feel no obligation to provide an acceptable service. I would recommend that if there is any other alternative, that it would likely be better than Xfinity/Comcast. I have had better services in the 80's on dial-up modems with data rates that we got in "baud". In this day and age, Xfinity is pitiful to say the least.

For a company that charges as much money as Comcast does, you would expect customer service 24/7. That used to be the case, but unfortunately it is no longer is. It doesn't matter what department you are trying to get to, after 6 p.m. you are out of luck. I would expect a bit more from a company that made 94 BILLION dollars last YEAR. When the internet is up, it's got pretty good speed. No complaints as far as that is concerned. But the down time and lack of customer service really makes me wish there was a better option.

Comcast is literally the worst cable and internet company in existence. Your company should IMMEDIATELY be shut down for never having your internet services available in the Seattle, Washington area. As somebody who has Charter which is just as bad I feel really awful for anybody forced to get Comcast in their area...

Comcast continuously breaks down on us. Techs come to our apt and find out it is faulty equipment. They replace it and then a fight about the charge ensues. Unfortunately this has happened multiple times and we are extremely frustrated. It seems the equipment is cheaply made and extremely faulty. The cost per month is much higher than our previous provider and the customer service is 100% worse. Every person we get on the phone (after 20 ish minutes - EVERY TIME of fighting with the robot) just says "Hmmmm", "uhhhh", "yes that does seems to be the problem", "have you tried to turn it off for a few minutes?". It is the same problem every time and I am sick of paying through the roof.

I have had Comcast for many years but have since become a Winter Texan for 4 months plus months each winter. I had tried to get a seasonal cancellation but it is too short (90 days). Last year and the year before I was allowed to have no contract so I could cancel and then renew 4+ months later. This year I canceled as usual but received a $60 bill due to "early contract cancelation" when I explicitly had said I did not want a contract.

This company has a clause in their contracts that allows them to change your plan at any time. No big deal? Well they decided to put a data cap on my plan one year in and charge a penalty if I go over. Worse than that you cannot change your plan without extending your contract. Their speeds are never at the plan level and they escape false advertising by stating “up to” whatever plan you buy. Do not use Xfinity, they will overcharge and screw you over.

They told me that the technician's visit did not charge her, that if the technician needed to do something in the visit that had any cost, she asked me before doing it and it turns out that they charged a charge of 70 dollars without telling me anything, I feel disappointed with them.

I've had Comcast for 5 years. And in those five years I have never reached half of the rated speed given to me by Comcast. Just recently I downgraded to 70 Mbps because I never even reached past 40 Mbps even when I had the to 275 Mbps plan. Well wouldn't you know it. Now I can't even get past 13 Mbps even after talking with technical support upgrading my cables and swapping out my router. I must be a glutton for punishment staying with Comcast. It's probably because they offer the free Internet Security... If you're smart unlike myself never get hooked into their 12 month or two year plan. Dave

We are a call center in Bartlett TN that handles dispatch for ER's at hospitals. We are very busy. 5000 calls per day usually. We are using the highest tier business internet you can buy from Comcast. For the past month we struggle to get 2 to 7 mbs upload on the speed test. The bandwidth cannot handle audio or internet. It has constantly crashed every day sometimes for 10 hour increments of intermediate packet data at best. We call and complain and Comcast states there is "construction" in the area that is affecting the service and there is nothing they can do to fix it. There is ZERO construction anywhere in a 2 mile radius where we are. I have ATT Fiber in midtown Memphis at home where I get 500 up and 500 down. It's amazing. Why Comcast in this day and age cannot figure out how to provide internet is beyond me. Or them apparently! AVOID.

I mistaken switch to Comcast four weeks ago. During the initial visit on 11/2/19 Comcast was unable to set-up my new Arris SB8200 modem. The tech instructed me to call in about two days and they would help me set-up modem. In addition to not being able to set-up modem, the tech asked if he could cut off the cat 5 jacks which are part of my home network. I immediately told the tech not to cut any of the existing wiring. Two days later I call Comcast customer service and after about three hours on the phone, multiply call transfers, the Comcast support team was unable to correctly set-up modem and provide the 1 Gig service I purchased. Finally I request that they send a tech out the next Saturday to correct issue.

Overall their internet service was great, fast, and reliable. Their customer service and how they treat you as a customer is absolutely horrible. They do not give one ** about you other then you paying them. They will raise your rates every year if you don't call and complain. Then when you do they will sign you up for a "promotion" to get your normal rate back but, they will use their promotion to upsell you and then they mail you equipment to support their upsell all so they don't price gouge the crap out of you. Then at the end of the year your bill will skyrocket and you'll have to return the equipment (i.e a TV box) you never really wanted but, they attached to the promotion so you have to take it if you want the affordable price again.

Have moved to a few locations over past few years, and surprisingly have had "ok" experience with Comcast. Just moved to a new location, and set up the Performance Pro (200 down, 5 up) at the current deal price of $39.99. It worked easily! Over the next month, I got disconnected twice by Comcast (i.e. I came home from work, internet is down and acts like it needs to be set up new). The first time, I called and the rep reactivated it quickly saying it was a bug where it thought my modem was being used in two locations at once.

Xfinity is garbage. Complete trash. I opened an account in October. It is November 21 and I have not used a Gb because a technician has failed to come to my home twice! I’ve had a customer service rep hang up in my face and a technician lie like he called me to let me know he would be late. I live in Buckhead, Atlanta. ** provider with ** customer service. Run, crawl, waddle, roll...whatever you have to do...get far away from Xfinity. Go to att. Rub 2 sticks together and see if that gives you an internet connection. Each is way more reliable than the trash known as Comcast.

They did have good service, a few hiccups but nothing major. Speed was almost always good and was great. I am moving houses though and have a two week gap while moving from my old place to my new place, and after talking with 5 different people today, having to re-explain what I was doing... Moving, they all verified old address new address and dates and what is going on then said I needed to talk to someone else in which I'd have to start over in explaining everything and ended the call being informed I couldn't transfer my service. Because of the two week gap I had to pay an early cancellation fee and now have to deal with returning equipment instead of just transferring service. I can't remember the last time I was so annoyed after getting off the phone with customer service. Comcast customer service is truly the example of everything that is wrong with dealing with call centers.

Don't believe the price this company tells you, if you can understand the broken English the sales representatives have. No such thing as locking in the rate. If you go past the contract term, Comcast internet services jack up the price. It's very dishonest, of course they never tell you upfront that large added fees will apply after the term. We own businesses, paid originally around $140 for two businesses. In a couple years Comcast managed to jack the price up for both businesses up to $700 a month!!!!

I work for telecom company myself and I'm dealing with Comcast pretty much all day long every day. The company is sucks, and their reps are competently careless. The way they handling customers' accounts is just a mess. Account managers also very bad, if this is you LEC, try to avoid this company, they really dont care what they installing for you and how happy you with their service.

Recently, I moved to Yorkville, Illinois, and the Xfinity Comcast internet service has been unreliable. Over the past three weeks, I have called Comcast technical support at different times, only to be greeted by an automated recording informing me that "an internet outage has been reported in your area" and that "a Comcast technician is working quickly to resolve the issue." Sometimes, the anticipated resolution time frame is "as soon as possible"; other times, it's as late as 10 p.m. the same day. I work from home two days a week, and this sporadic service is patently unacceptable. When I work from home, I actually work; I have deadlines to meet. I cannot wait for MetroNet fiber internet service to become available in my area; I will switch immediately, and if Comcast tries to penalize me for breaking my contract, I will do what is legally necessary to sever my relationship with them.

They consistently raised the price of my bill until it was double what I originally signed up for. I received a credit to my account and was told that once I ended my services, the leftover credit would be refunded back to my bank account. Well, they have made every attempt not to refund my credit back to my bank account including adding in bogus fees/charges. This is the most dishonest company I've ever dealt with and I will never be using them again!

The TV shows pauses and freezes throughout shows. I hate, hate Comcast TV and Internet services. I work from home and participate in work related conference calls and the internet drops my calls consistently. Comcast is also too expensive with tons of hidden fees. I can’t wait until a they are held accountable, hence, a class action lawsuit.

We ordered new TV and Internet service for our new home on 8th October 2019. With the appointment fixed for the technician to come on 20th October. As we moved from our old place on 18th October 2019. The technician comes and tells there is no cable coming into the new home. Okay the technician booked another appointment with the cable laying team to make the cable laid out to the new home. (So in the retail place they can't see if the cable is laid to the home or not with the address.. If they have known that info the appointment for cable laying could have been done first and not waited for technician to come and say that.. No concept of efficiency or value of customer time and service.)

Do not get Comcast or Xfinity. They are crooks. They have numerous hidden fees and overcharge you for internet service. I was very displeased with the service, customer service was terrible when I had a problem and they will not work with you if there is a dispute about your bill.

I made three phone calls trying to find someone in the US that can speak clearly and have a conversation about the product packages that are options. The people are over season are hard to understand. I don't want to choose an option that I do not understand the underlying details and I don't feel confident that the overseas customer service reps are able to explain it. I was just trying to add the option of the Xfinity Internet TV streaming. I don't want to be reviewed and I don't want to spend time on the phone being sold something I don't need. I'm very frustrated at this point because I really wanted to speak to someone in the US. If Xfinity was in a monopoly I would be choosing another company.

Internet service has been down since the 26 October, I have continually received text messages stating the service has been restored when it has not. Impossible to contact a customer service representative in the United States to explain the cables are lying on the ground and it is not a problem with the modem or other equipment in my home. I was told today that service may be restored in ten days, very poor performance for a company this size. Next year our local electric co-op will be installing fiber optic internet cable and when that work is completed Comcast/Xfinity can say goodbye to many of its customers in this area.

I'll say it again, not worth the price. Subpar internet speeds and customer service is not willing to work with their customers. I am waiting for the day that another internet provider can provide service to my home because I will happily leave Comcast behind. As of today, they are the only one who can provide service to my area, which is ridiculous, but not their fault, I know.

I moved out of Nashville last year and my biggest relief was not having to deal with Nashville internet wars anymore. Service was always down on and off with Xfinity and AT&T before I left. I move back into a new home a week ago and have the same horrible two choices - Comcast and AT&T. I picked Comcast Internet and I have been here a little over a week and every night my service is down. No one will help you if you are lucky enough to speak with a human, that you can understand. I am sick of calling in and sick of the runaround and excuses. But because of monopoly situation, we are screwed and powerless. They can get away with charging you but not providing service.

Their business practices are sneaky. They are nice and accommodating when needed. Closed a business location and disconnected service and found out that within the disconnect agreement they make you agree to an additional 60 days of payments for service you no longer have.

These guys have the worst customer service and an app employees I have ever seen in a private company. They have continually screwed up my account, lost my phone, my internet by TV over the last 3 months and yet still want to bill me for services I've never received. They even want to bill me for my own router. What a joke. I cannot believe the FCC and Washington State allow these clowns to operate here in the state. I will be contacting the FCC and the Washington State attorney general's office first thing Monday morning

This is POS company with POS service and even worst customer service. Was loyal customer for too long (maybe that's why this dishonest company try to get more and more money from me and provide less and less service at the same time). If I can, I put negative 5 rating for this guys. Stay away from them. Depends where you live, find another internet/tv service company. Once again: walk away from them.

I've had Comcast for too many years now and their service (both Internet & cable) is NOT worth half of what I pay each month. The Internet is CONSTANTLY going offline and when it is working it's slower than dial up. Was - 6+ seconds to turn each page and beyond frustrating! In addition their customer service reps will just say the same scripted lines over and over "I understand how you feel" or "I completely understand your frustration".

Comcast is horrible. If you do not have to use them don't. Their service goes out all the time. Bought the highest internet with the best equipment and still sucks. Customer service is even worse. Had to move out of my apartment after a year of my contract and went 20 minutes away and they don't service the area so they charged me an early termination fee. WTH, it's not my fault you don't service the area. Stay away from this company if you can...HORRIBLE.

Our Internet randomly drops working on our WiFi. Call customer service, they say it's not our WiFi router, but we can pay to have a tech come out to fix an issue that isn't on our end (don't understand why I should pay for someone else's problem). Then, when we say we won't pay, they offer us a free tech if we try a few more things and then they hang up on us. So our choice is, try calling again, pay for a tech, or try the even worse ISP option in our area. Glad monopolies aren't a thing... (Obvious sarcasm).

Slow speed. Get 40mb. Should be getting 250mb. Billing issues. Called and stayed on phone for 45 minutes to someone in Philippines. Could not resolve the issue. Today is Halloween and the experience literally gave chills to me. Third class customer service. Let us save money and transfer all calls to other countries. Long Live Corporate America.

When you pay for the premium business class service on multiple accounts I would have the expectation of timely customer service when you need to speak with someone. Unfortunately Comcast Xfinity fall short. Approaching 1 hour on hold to simply verify some account changes. This company is failing its premium customers.

We decided to upgrade our internet speed to 1 GB which comes with either 140+ or 200+ channels (10 dollar difference so went with 200+ channels). Checked channel line up on Xfinity website which says WE, WE HD and Discovery, Discovery HD available with channels 140+ and up. So I ordered upgrade online. Last Thursday, Oct. 24th change was made. Checked and we did not have WE and Discovery channels we previously had. (We are big Law and Order fans). Tried to chat with someone online - No one available. Then called and spoke with a representative who could not help me. Rep. said she hears this exact complaint from many customers. She was very nice and recommended I contact the "Customer Solutions Team" the next day.

After having slow service for over a year and no service for over a week now and multiple calls and technician visits, wasted $120 on the pods they recommended, technician not showing up, one showing up to tell me they do not perform the service he was scheduled to perform after taking off work; we still have no service and the agents just lie, make promises they do not keep, talk you into purchasing unnecessary equipment that actually makes the problems worse.

I upgraded my router to 1 GHz and puzzled it automatically assigned a new number. Called Comcast, and they have no clue how it happened. I was on phone with Comcast support for nearly 2 hrs and they do not know how to fix it. Horrible service.

Unfortunately our community is a captive audience, otherwise Comcast would cease to exist. Getting technical assistance from a human is like pulling teeth. Once you do, they treat you like an idiot. Pacify is what they do. Hours into the game the tech said the problem will need to be escalated. Putting me on hold didn't work and was promised a call back. Never happened. You guessed it, one must start all over. With a supervisor on the phone, I voiced my frustration with the lack of customer service.... He hung up. Piss poor. If you are on the fence in choosing providers, don't choose Comcast/Xfinity.

This is the worst company I have ever encountered which is why I use ATT at my other buildings and finally will have to make the switch where prior to the last two weeks of nonsense I have to do it. They have NO idea what they are doing. One person gives you this info. The next hours you get different info. Here is my favorite. They have my business account online for the business log in and the SAME account under the residential log in. (I had to figure it out because 4 hrs and 4 employees could not!) So after the 4 hours they determine that in order to see the correct account (that they set up using some random email but no rescue email) a pin number would have to be mailed to a building I own but do not live in. Remember! This is for me to get online access! (The punch line is coming.)

I work from home and had Xfinity triple play. After multiple internet issues negatively impacting my work, Comcast recommended I upgrade to Business Internet, which I did. The service goes out in the middle of the day nearly every single day. When it comes back online I have to power cycle my router. I lose about an hour of work mid-day because of this. This is in addition to the “normal” known problems which include issues with their DNS resolvers, modems going bad, regular outages, etc. I’m now moving and they don’t allow service to be transferred between areas. So I’m less than a year into a 3 year contract and will need to pay early termination at old location and sign another contract at new location. Worst service and business support I’ve ever experienced.

Slow internet. Constantly removing channels that you have to pay more to get back. Home security not working during break in when I needed it most. Phone number given out to every sales co around to call at dinner time otherwise you pay $2 a month for unlisted! Over poor customer service and if you call to complain and they make a change, it starts your 2 year contract clock all over again!

Well I have request for Tom to call me immediately, I am tired of you guys. Auto pay coming out my account without consent and today I get 13.79 total 265.79 pull out of my account within 2 days and no one of your customer services don't seem to care. I keep going in circle and circle, this is vision problem. I hate your company for that reason and you guys are stress me out with this stupid auto-pay crap!!!! If that the case I don't need stress or your services and might well cancel the cable... This started to get ridiculous and poor customer service, some lady name Jessica was suppose to call me as she email me, guess what? That didn't happen, I request for manager call back, nothing.

I have been a Comcast customer for over 20 years and have always experienced poor customer service. The internet service continually drops and I have to contact Comcast for help which is time consuming. Every time I am on the phone with them, they are trying to sell me expensive packages. So annoying! The offer packages which expire and they do not inform customers when they do actually expire. They only increase the billing price and hope it is not noticed. Every year I have to negotiate my price for services. I'm not sure how this represents a company with integrity.

Worst cable and internet company I have ever used. Takes forever to get help and they help you and the next day it’s right back to where it is!! Half the agents you talk to don’t know anything. Would never recommend this company. Beware.

My unlimited internet is now Limited to 1 TB per month, with 4 devices and 2 kids, I was hitting this by mid month. You get charged extra for every overage, however can pay $50 per month to make it now truly unlimited. However at mid month, I feel a slow down, which means you are paying more for less. Great to see American companies screwing their customers because they are losing money on the TV side because they aged like Dinosaurs. Fully taking advantage of their Monopoly in most regions and shocked that FCC has not penalized them. So disappointing.

Horrible connectivity. Drops service several times a day...have to wait for them to reset gateway or reboot router. Need to have a "zero star" rating so everyone can see their true rating. The 1 star overrates their connectivity (equipment or software?)...whatever. Go elsewhere if you need reliable internet.

Never set up automatic pay with this company or be very careful to view bill. I discovered a $52 charge for international call fee in August. Mind you I only have triple play supposedly for $99/month and I don’t have a physical phone to make calls. In the past 3 years never placed a call local or otherwise and I only use my cellphone. I called several times to remove the charges since September to investigate and it is October and yet to be resolved as of today. Now all of a sudden my package for television changed in the middle of a show. No one has access to my account. There must be a demand for increase profits for the top executives where the folks are scrambling to do unscrupulous activities for money. I have been on hold for 30 minutes or the option is to speak to representatives tomorrow for a scheduled call back. American corporations are garbage due to greed from the top. I guess I can save money by cutting cable and reading more books.

Comcast accessed my property to place a new conduit for their purposes whatever that may be and destroyed my outdoor lighting and irrigation system. This first started by Comcast subcontracting with USIC to locate utilities. They would not provide a ticket number and hence that required calling the Sheriff to have them removed. After several attempt by their people I had to hire the original contractors to correct their unprofessional attempts at repairs. To date there is still temporary cables which are a hazard and unfinished cables in my yard with no timeline for resolution. The irony of this is Comcast technicians came back the next day and apologized for the unnecessary access of my yard. They went to the wrong pedestal for whatever they needed and didn't have to access my yard whatsoever. Total bunch of unprofessional group of people.

New Service. The tech never showed up. Had a guarantee date and time. Guarantee? What a joke. Spent 1 hour 45 minutes on the phone to get nowhere. Tech told his supv. he rang the doorbell and call 3x. He did neither. They could not argue the fact I have an alarm at the top of my driveway that has audible ring indoors when someone enters the property. He flat out lied. Transferred me 3x and ended up with the Spanish dept. customer service. I don't speak more than 20 words of Spanish. THE WORST CUSTOMER SERVICE.

Our last internet provider was a local business and it was $45 a month flat for internet. They didn't charge a base rate of $70 then extra for decent speeds and no data caps (which does NOT cost them extra so it's ridiculous to charge the customer for this.) Xfinity has a monopoly in our area so even though the neighbor has CenturyLink we have no other options. My last bill they added a bunch of charges and when I called in about it they refused to give a refund. Their prices are absolutely ridiculous and you have to watch the bill like a hawk for extra charges. If you have ANY other option don't get this, it works well but for double or triple the cost. I cannot stress enough how much I loathe this company.

Our data usage has climbed from 300GB per month in June to 1024 Gb in September. Comcast cannot explain why our usage has increased. We have a one TV on all day and one PC for email access (maximum 300Mb per data). I don't trust Comcast.

Comcast is disappointing mainly in its persistent failure to be clear and upfront with customers around pricing. The monthly internet deal does not kick in until 30 days, & this is not explained. It should be. It's not false advertisement per se to say that the promotion exists; it does, and yet the actual nature of the promotion itself coasts on the edge of false advertisement because the first month--no matter how early you engage with services--is exempt from the promotion. This must be stated upfront. Knowing what I know now, I would not have chosen Comcast purely because of the way profit is put before integrity, honesty, and customer satisfaction. To be clear, I would rather purchase services from another service even at a greater expense. Do not waste your time. Comcast will do its best to take money from you when it can. Choose a different service.

I called in to set up service for the first time. I know the 60 mbps is the correct plan for me, as I have a more basic phone and will only be using it for websites. I'm one person in a rental. I don't use streaming services or cable. I called in and asked to have it set up. Both representatives I spoke with tried to get me on the 100 mbps plan with the "free" streaming cable service. Both times, I said no. It is something I cannot and won't use because all I have is a basic phone. I want to be able to check email at home and pay bills online. That's all.

I have had Comcast for years, customer service was reasonably good but today it is dismal. I was not able to talk to a person to resolve why I am consistently being bumped off my network. I was told I would receive a call after 10 minutes after they re-pinged. Hasn’t happened, very disappointing. Was a good company that is now assuming all issues can be solved through their virtual people.

Recently posted on my request for an appointment. Tell us what you would like to discuss. Return of old modem that I didn't want or need but you made me replace under threat of no service after 11-1. Then you made me self install it because apparently I pay you $214/month to install my own equipment that I didn't ask for. Went in at 1 pm and was told I would need to wait since I didn't have an appointment. Why would I need an appointment to return something that you are making me change. The girl at the desk told me I could take it to UPS and they would send it back. Seriously, she just told me to waste your money instead of them making the return process easier.

On a phone call today Comcast said that they thought it “perfectly fair” that if I temporarily downgrade my service while I’m overseas for 3 months (because I cannot use certain services while abroad) I should have to renegotiate the rate once I return from overseas, even if the rate could (and probably would) rise substantially. This is hardly “fair” – it is outrageous.

I have been trying to get service for the last 4 months. Apparently, my line was cut by a neighbor. I can't get a definitive answer from Comcast/Xfinity as to whether or not they will even run the line to my house. This is the worst service I have ever received on anything, EVER!!!!

Try to activate my internet service. Use my own cable modem. Needs to call to register and activate modem first. Were transferred 4 times. Each time each support personnel asking the same dumb questions, then told me that my modem was registered with somebody else's name. I have this modem over 10 years and was using it with Comcast a year ago. The last person then change story by lying and told me that my modem is not supported. They seems doesn't know anything and don't have any trouble shooting skills, and don't even want to make any efforts to solve the problem. Simply sit there and said that they can't do anything.

Recently they decided it was a good idea to start charging based on how much you use the internet. This isn't a cell phone data plan... but of course if they make more money they don't care what people think.

The connection just keeps getting worse. At first, it was slow but bearable. Now I can barely get any connection to my devices. My devices will say it's connected, but the speed is so slow. Sometimes it won't even load the webpage. Or, my calls and FaceTime calls will drop. The internet connection isn't even strong enough to cover the house; certain areas of the house will get no connection at all. Sucks because then I have to use my cellular data. What's the point in paying for connection if it doesn't even work??

I would give negative stars if I could. Their customer service is atrocious. I was in the process of moving so they canceled by account deleted all of our legal documents from the My Account portal without warning. I spoke with 10 people on the phone and on chat just to get a copy of my contract--half of them hung up on me. Apparently, they are not allowed to provide customers with contracts. Extremely shady business practices.

I hate Comcast. They add fees to your bill without you knowing it and the service is crappy at best. And apparently, every time you call in for service adjustments you commit to a 2 - 3-year contract without ever knowing it. I have a Comcast business account and am supposed to get 150 Mbps (that's what they advertise) and I average around 67 Mbps. I have called in 5 times in the last two weeks. They sent out a tech, which was a very nice guy but all he could do is reset the modem (which I could have done myself) and they charged me $99.95. According to the tech, the issue is at their end on the street. He put in a maintenance request and they were supposed to be out that day but our service never improved so I assume they were a no show. Business accounts are supposed to get serviced within 24 hours. Well, it has been a week and they have yet to come to fix the problem.

I had a prior experience with Comcast in which I called to cancel a one-year internet service contract shortly before the end of the 12th month, and demanded termination at the end of month 12, such that I would owe Comcast nothing and Comcast would owe me nothing. Comcast, however, did not cancel until the first day of the 13th month and then claimed that I owed a service fee for another full month of service, for a total of 13 months.

My internet always drops. Multiple times a day and always on the most inconvenient of times. Customer support is a joke. This is literally the only review I have ever wrote on anything. I would steer clear of this service - way too expensive for cable and internet for it to be consistently dropping.

My last bill was reported to collection and I want to pay it so it can be taken off. The bill the collection agency has is 100 dollars more than it should have been because Comcast never took care of the equipment return. I even have a receipt as proof I returned the equipment. Collection informed me that I have to contact Comcast so they can inform them of the updated charge. I contacted Comcast only for them to say we can't access account after giving them full name and address. I get policies but I have a completely different driver's license, new payment card, and since I moved to another state have no access to a previous bill to see account number. Despite all these issues I figured Comcast would at least figure out a way in order to help better assist me since essentially they failed to adjust the price in the first place.

I am a customer of both the business and residential services. Recently, I tried to cancel my internet service, retaining just the cable tv and phone service for my business. I have unlimited data on my mobile phone plan, rendering cable internet a redundant expense. Comcast put me through a ridiculous retention grilling. When the rep finally agreed to terminate the unnecessary and unwanted service, cutting my bill nearly in half, she gleefully reported that I would be charged nearly $700 in early contract termination fees, despite the fact that I would remain a customer. The property I rent for my business has gone up for sale. The sign out front hurts business, and I am struggling to stay afloat until I can figure out where to go next. I am told by Comcast that I will be responsible for 75% of the full contract, even if I go out of business. I will never use their business services again.

After reviewing my father's account, I realized he had been getting charged for an SD TV box that he didn't have. I called Xfinity customer service and was told by the rep that he could create a ticket that would be reviewed by the tech department who would track the serial number of the box to verify its connection or lack thereof. When I called back to follow up, the next rep told me that the first rep had given me bad information and… there were “no” notes in the file regarding this issue. Hmmm? Customer service? 1 star for answering the phone. Value? 1 star for the privilege of donating to their coffers.

This is a joke! It's almost a month back and forth. They keep saying they're sending an application that never arrives. Did that 3 times. Then after calling they said they would send an email twice that never arrives. I then drove 7 miles to the Comcast office to see what's going on and they can't even help me because it's another department. I don't believe This is a real program to help lower income people. I'm throwing in the towel and reporting it to the Better Business Bureau and I may even cancel my basic cable service. This entire issue started almost a month now.

Worst service I have ever had. The equipment was fine, the internet connection was okay. That customer service is disgusting. Had 2 employees hang up on me in the past 2 years of having Xfinity/Comcast. NO questions ever answered, LOTS of holding time (up to 30min/1 hour+).

Have experienced unstable service for almost a month. A technician came out last week, identified the problem was with Comcast. Got automated call that the problem was fixed. That was 3 days ago. Since then service has continued to go down. Today, I tried to contact Comcast, but was told no one was available to speak to me and I should go online to check which is rather difficult (impossible) since the internet service is down. I vote with my feet. Goodbye Comcast.

After many years of month to month service including the overpriced modem rental. I cancelled service with more than a week remaining on the prepaid month. The hardware was returned to a store with a receipt provided. The store employee said all was concluded. At no time in these many years was Comcast authorized to auto debit. Every month's bill was verbally authorized to the debit card. 10 days into September, after cancelling in August an auto pay was presented to my bank and paid on a day I didn't log on to review account activity. The bank fraud department has opened a claim. Yet to be resolved. A blatant fraud is being attempted after cancelling month to month service.

I'm in a leased building where we had Wow internet, and for the price and performance it was great. I had no problems whatsoever with this internet. I was getting 140Mbps down and 30Mbps upload. Since this building is in contract with internet providers, somehow Comcast swindled their way into the contract. I was paying 40 a month for what I previously stated, and under Comcast new agreement for the first year I'm over that budget 20 bucks plus taxes. I'm only getting 60 down and 5 upload. My download is fine, and I have no problems out of it, but my uploads keep reaching depths of .80Mbps to 1.5Mbps. Not 5. My gameplay is horrible, my ping is 500 or more and Apex Legends is unplayable with red meters every game. Come on. It is only a lousy 5. They should most definitely be able to provide that. What about the most expensive tiers. Who would want this trash if they can't even give you 5 upload speed more so over the most priced one.

Comcast is a rip off. I wanted to turn my cable off and change my internet to the student internet 9.95/month and they told me that the bill for my internet and security would be 142.00. THAT IS RIDICULOUS!!! I may as well keep the cable. Then they told me that since I'm existing customer. I would have to cut my service off for 3 months and then I can get the 9.95 internet. WHAT A BUNCH OF BULL!!! I will be looking for another service and turning all my services off with comcast!

A few weeks ago I signed up for a promotional offer of Select Triple Play, upgrading my current package. The service worked fine for a few weeks, until this morning when it had reverted to my old plan. After a lengthy phone conversation, I was informed that my modem is ineligible for a Triple Play package and Comcast attempted to upcharge me to rent their own $13/month model.

I have had Comcast in multiple states, and every time it's an uphill battle to get the speeds I pay for. Customer service is always very accommodating and polite, but I wouldn't need to go to them if my product worked correctly in the first place. They will invent excuses, only use their internal speed test for benchmarks, and bend over backwards to justify the slower speeds. Usually, I will call customer service, they will reset service on their end, and then I will get my speed for a day before it drops back to slow.