Xfinity Internet Reviews

First off, self install kits don’t work unless you’re an Industry professional. A call for service help will leave you frustrated and most likely they will try to sell you another package. Absolute worst Company to deal with unless you complain to Corporate Headquarters or contact the FCC. Automatic billing is another problem.

The customer service Agent told me about unlimited internet for 49.99 if I join automatic payment system paperless too. I did it both way. The next month was 70.00. I called the agent. Told me 49.99 will be reflected in the next bill meaning next month come back paying 70.00. Call this time because wasn’t working. The internet have some issues for days gone and back. Called again. They told me the internet was disconnected because was a phone line request. I never request a phone line because I have a cellphone line? Really? When I start discussing my plan 49.99 didn’t ever exist in the computer note. Was a lie from the agent. I didn’t have any way to prove he offered me 49.99. It’s in the advertising but wasn’t in the computer note! Everything was a mess.

Xfinity has had me down for 3 days and I work from home. They are the worst carrier for internet service I've ever had. The CS reps on the poles are RUDE as well.. If you remotely work from home DO NOT get their services!

My equipment was never delivered... I have tried for hours to contact by phone/text/email/login etc. ALL ROUTES OF Communication insufficient to report simple problem with delivery of equipment package. DO NOT USE THIS COMPANY. Clearly they want to take your money and care less about delivery.

I've had this service for three years and repeatedly have issues with the internet service going out completely or extremely low signal, often less than 10Mbps. They have come to my home multiple times and fix one issue but never seem to get it completely fixed for long. The price is high compared to their competition, but unfortunately, they are the only provider in my area that offers internet above 25Mbps.

Comcast is horrible. I had one of their routers in my kitchen and lightning struck my house. A domino effect caused their router to blow the GFCI in my kitchen. I drafted a Letter of Complaint to Comcast's corporate office and subsequently a supervisor came out to my home to survey the damage. He advised me that an electrician would come to my mom to make the repair.

After contacting 4 different customer support agents, still no internet after a week. We changed addresses (we moved) and apparently that is too much for them to handle. I scheduled an install today and they never showed up so I am without internet for another week… because the next time they say they will show up is yet another week from now. I do not suggest this company and if I could choose another provider, I gladly would. And I suggest you do so if you don't already have Xfinity installed in your home. Spend your money on someone who will actually show up when they say they will.

I think it's great. Comes with lots to watch using a stick. I think the price is fantastic. If I won a lottery I would buy this for all my neighbors. Also renewing this is very simple using a link from your phone.

It's poor service; always losing signal even my cellphone is lately too. When I am connected to the internet I usually get connected to the websites I generally visit fast. Which I like. I do not like a slow as a turtle pc.

They have really good and reliable internet service. I do wish they were a little bit cheaper in price as they have gone up in price over the years but I would rather pay the price I do and get the internet I do than not.

Xfinity is by far the fastest and most reliable on the market, if there is a problem they are there to fix it the same day, often online with a agent. They have had problems these past few months, needing to repair and upgrade the system due to the freeze in Texas and the hurricane. The picture quality is excellent, and reliable.

I have been going through this for a month. I moved from Georgia to Colorado. I scheduled my service to be disconnected at my old address on July 12, 2021. My service was disconnected a week early and I had to call Xfinity to have them turn my service back on as I was still working from my home office. I told that agent to reschedule my disconnect date to July 12 again, as it was supposed to be in the first place. Well, That disconnection did not happen as I was told, and I was billed for service at both addresses. I spoke to a customer service agent that told me no disconnect was put in the notes, and that person had to put me on hold to listen to my recorded conversation with the original agent before believing me. I had to then talk to another agent who said I had to print out my bank statements and take them to the Xfinity store to prove that I was charged. I did just that and was told I would get a refund in less that a week. That was 3 weeks ago.

Generally reliable, good connection, even with 8+ devices connected and streaming. We have unlimited data as heavy users and for the speed, the cost isn’t bad at $75/mo. However, I did have to call and wait for a very long time to speak to a customer service rep to get that discounted rate. Otherwise I’d be paying almost double. I will have to do the same again in January, which is unfortunate.

Very reliable. Have had it 15+ years. I love the app on my I phone to reset tv or internet if I have an issue. I have used the app twice in the past 6 years and everything resets within 10 minutes.

My problem with this company is that they overcharge. I am on a very tight budget and unfortunately for me, this company is really the choice I have to go with. Even my elderly parent has to keep this company if she wants her house phone, but she has to pay for an internet service she doesn't even use. We have called and they have told us, it's because of the plan she has, (which is her source of entertainment). So apparently, an 85 year old woman can only watch what she wants, if she's willing to pay for something she doesn't get.

Just too expensive, the service is generally very good and they have been available when there are problems, but it seems the price is too much. I have cable tv bundled with it and maybe it's just their tv that makes it too expensive....

Overall we get fast internet, but it does buffer a couple times per day. Sometimes the speed will drop from 100 to 50. But it could be our 6 year old router. There is little other choice in our area.

I order my set up package from Xfinity, it's set to be delivered on move in day for my apt. There's an issue with delivery, it can't be reshipped. After a 45 minute phone call with customer service, I'm given the option to go to a store or pay a tech $40 to come set it up. I pay the tech because I can't get to a store. He comes without my equipment, he was told that I had all of my equipment. Luckily he has a spare modem at least. While he's setting things up he finds out that I have a faulty line, so they need to send maintenance out to replace it so I have reliable service. Until then I just need to deal with my internet going out randomly for who knows long. A few days later the appointment comes, he needs to get to the roof of my apartment, I wasn't notified of this in advance, so there's no manager on site.

I definitely love this company. They offer everything that I need and an Internet service. The only thing I wish was different was the price. Other than that I never have any connection issues. And they are located in all the areas that I travel so I am able to connect on the go without any issues.

Xfinity constantly falls below download speed I signed up for, buffering constantly. Also, they have a continuing billing issue where my rates are raised without any notice, whereas I was signed up for program without a contract where the price was supposed to remain the same for at least two years.

I am new to Xfinity. Started March 2021. Am very pleased with the speed of my internet and the dependability. Better than what I have had in the past with other providers. We purchased the largest package as my significant other is a gamer and he loves the speed! We will stay with them from now on!

My internet provider (Xfinity) is always ready to help with any problem, or question, I may have. They will walk you through correcting a problem first, and if it doesn't work, they will pick it up on their end. So far I'm very satisfied with this service.

Unreliable service for Internet and Cable TV. Have to reboot very frequently, sometimes more than once a day. Have the latest X1 HD Cable box but get stuck on a channel fairly often. "Having Problem connecting to the Internet" is the message. The Internet "up to" 100 Mbps sometimes measures below 10 Mbps. "Up to" and "As much as" are meaningless buzz words people need to be aware of!

A great service provider! They responded timely to my questions at the call center. I would highly recommend service through them! The bill pay is very convenient as well. You can contact them by email or phone easily without much wait time!

Xfinity is a just okay company. Customer service is responsive but sometimes you get different answers to the same question. Like most customers my biggest complaint is that this cable provider does not allow you to choose your channel line up, and raises rates at their pleasure.

Customer service SUCKS almost as bad as the internet service. No local offices. Have to drive almost an hour to a store only to be told they can't help us get access to our online account to make payments and have to call Xfinity from home for the 50th time. Service is spotty. Very frustrating.

The internet Service is ok but way too expensive. Customer service can be hit or miss. Very long hold times to speak with someone. Really wish there was competition. Overall I would rate them at a 5 out of 10.

Very frustrating at times, kicks off occasionally. Pricing is terrible, no other options in our area. Comcast holds me to a 2-year contract but they raise their prices whenever they want to. Advertised speed is another issue, never the constant high speed as promised.

The good: Xfinity Internet works pretty well most of the time. The bad: service interruptions and, in my opinion, highly misleading speed claims. My service plan touts really high speed, but I never actually achieve the advertised speed or even come close. For me, it is marketing hype.

I've been with Comcast/Xfinity for several years. I've previously had Direct & Dish service however I prefer Xfinity to either one of those. Customer Service is always helpful when I have a problem. I rarely have service outages when the weather is bad and I just prefer them.

I have been an Xfinity customer for years and am very happy with their service. They are reliable and have great customer service. We have very little outages and if we do have an outage we are connected quickly.

I have yet to consistently receive the minimum or advertised maximum upload or download speeds that are advertised/that I pay for. I have paid this service provider to try to fix the issue, purchased brand new modems and routers when they claimed it was my equipment, etc.

I can get them on the phone easy!!!! Also I can go in person and no long waits. Always polite and understand what I need and doesn’t force other services on me. If a part breaks I can get it replaced the same day not wait for it by mail.

Started out as $29 then after a year it went to $49, it is the only provider in our area it has glitches now and then but overall is a great value as we can stream and do things on the internet with no issues.

We've had the internet through Xfinity for about 6 years. Although it has its flaws with glitches when we have too many devices connected, I have to say for the price, it's worth it since we stream on all of TVs and don't have a cable service per say. The con for some people would probably be that this program is only for moderate to low income households.

My internet goes in & out sometimes several times a day! It only goes out for a minute, sometimes for shorter time or longer! You call Xfinity and all they ever do is reset your modem and it’s ok for a while and then starts all over again!

I have tried other services but always come back to Xfinity. It’s reliable and consistent and I know I can count on being connected. I doubt I will ever change again even tho it’s a little more expensive. Reliability is everything!

I get 128 gbyte service (I think) and the internet service is great. There are four people in my household and there’s always plenty of bandwidth for everyone. However, if I ever do need to talk to customer service, it is horrible. It’s difficult to even find a phone number, let alone get to the right person for help.

Comcast is used by most of my neighbors. This poses a problem in that the signal became very weak as it is used by many. After months of calls and service visits, they figured out the problem and had to run new cable in the neighborhood. The cost is expensive.

I've had the service for 10 years and it's only gotten increasingly better. Service works amazingly well. No time out, no downtime, storms floods have been had not one issue with my service and the bill is in line with other providers. And actually if you get a bundle it's cheaper. I love it.

I think my cable company too much control of the Internet service that they provide and it cost too much money but we have to pay through the nose in order to get the good service. Overall my Internet service is pretty well. Don’t have any problems but like I said we paid a lot of money for the service. I think it should be at least $100 cheaper every month.

Comcast routed my internet through the wooded area behind my house by laying it on the ground. A few times I have lost service due to animals chewing the wire. The service works fine otherwise and I recommend their customer service otherwise.

Service down or outages usually every other month, and you can never speak to an English speaking representative because they outsource their calls overseas to Philippines and the issues have become more complicated or worse. Normally you would have to go in to their customer service branch location.

Xfinity Internet has been pretty decent. Honestly I really had no problems with it at 400 Gb and recently updated to 100gb. I’ve never had a problem getting on the Internet and the speed spin remarkably fast. I feel like it’s incredibly consistent as well.

You pay for service speeds you never receive. When problems occur they deny it's their hardware when in fact it is. Absolutely deplorable customer service. If I had another choice I would leave in a heartbeat!

I have always used Xfinity internet. I find their service exceptional. With the exception of one recent incident in 07/21, I never experienced any outages. I have been a long time customer. I have been working them for over 20 years.

I only have internet and a landline with them. They always raise their rates, even if you aren’t on one of their special deals. Customer service is the slow and frustrating. First they want you fill out your issue online, then you end up going to chat and finally, if you're lucky, you get a person. Their speeds are inconsistent and friends of mine are always getting what they paid for.

I realize XFinity (Comcast) is often criticized. However, I have found them to be very responsive to an alert from me about an outage. First, they will identify if there is trouble in the area and, if so, when the problem with be resolved, or they will provide relatively easy automated instructions that I may use to get things up and rolling again if the issue is just at my house, and, finally. XFinity will call back to establish that the issue in the area has been resolved and that we are back online or make sure the boosted signal they sent to our unit brought us back into service.

Charges high rates and when you complain service is slow as a turtle. They claim that the highway is 'busy' with traffic. Like that should suffice as a reason that I pay so much more for high speeds and when they don't deliver...traffic. It's horrible.

It's so expensive! I'm not allowed a choice since everyone in my area can only have Xfinity. And if you want speed, you are gonna pay for it! I have AT&T for cell and TV. If they ever get internet here, I'm switching to them for a complete package

Quick response to inquiries and reliable service. Although we no longer use internet for work we have a computer and tablet and my husband plays a word game on his phone so we still use internet service.

I am new to Boston and got my new Xfinity Internet service, have to admit that it has bad internet service and the worst customer care service in the world. They told me that there won't be any activation fees and later on they charged me 100$ fees and won't even remove that! Also, they told about a 10$ auto pay discount which also they don't apply. They won't understand whatever you say and always look to make money! Helpless and looking to deactivate the service.

We have been very happy with the speed and the service for our internet with Comcast/Xfinity. I can imagine it being better than it is. We have not had any issues with the internet going down and three in my household work from home and are on the internet constantly.

I'm happy with Internet service, wasn't very satisfied when had tv service, conflicts with packages, for example had sports package, but wasn't allowed what I should have been able to watch. They said it pertained to location I was at, and who for example my favorite team and another on TV, they wouldn't allow it.

Overall service is great. Customer service can be improved, Chat reps more knowledgeable than phone reps. Phone reps seem disinterested, Can disclose more about $100 service fee. Have been charged fee before and never made aware before charge appeared. Techs VERY bad about not disclosing charge.

Xfinity has good internet service and can be spotty at times. It's expensive and unfortunately I’m locked into them as the only ISP for my area. Their customer service is horrible since moving over to NBC!

I don't know what influences the speed of the internet but it is soooo annoying when it is moving at a speed of a turtle....yes, I know the turtle made the race but the delay costs, often. It is also soooo annoying that so much spam, junk, and just plain unwanted ads show up without ANY invitation!

I haven’t felt much good customer service for loyal customers. The rate goes up every year without value deals. Salespeople seem to have a take it or leave it attitude. I wish billing would allow combining internet and mobile service.

Excellent service. Very dependable never really a problem, if there is they fix it right away. Very affordable. Has a great app to go with service to reset your network & stay connected. Shows all devices connected.

Do not sign up for the max1000 GIgs because Xfinity limits your gigs usage and then tells you it is your device that cannot handle that speed. 600 gps is best for most homes and use your own modem to save money. Your modem may run 1000 or 1200 GPS but you won't get that bandwidth speed on your devices. Your speed is divided up among the devices attached to your network.

Xfinity internet is adequate but not the best. The internet download speeds are slower than advertised which would be especially off-putting for households that are high internet users or need fast internet service. Moreover, it was such a tedious experience transferring our service to a new location. Despite our home already being pre-wired, the self-installation option did not work and a technician was not available for over a week, even though we live in a very big market. It was highly inconvenient and disruptive particularly for individuals who work remotely from home. Moreover, for all of this, the price is higher than most other internet providers in the area even when paired with another service like cable.

I have NEVER been a fan of Comcast! However, Xfinity is the only service provider you actually depend on for the speeds. Every now and then it slows down. But other providers have actually admitted they could not beat their speed where I am located. They do call me and offer specials as well.

We moved and it took them 2 months to get our internet installed, even though they told us it would be two weeks at the most. My husband was working from home and lost his job due to this. Their idea of compensation was $20.00 off our bill.

Xfinity is a true Fiber internet connection, I do have a very good high speed internet all the time 200 MB up, and 200 down. Good customer service, and we do get a good flat rate here at Landsdown, Leesburg VA.

Worry free service, very few interruptions, delivers speeds for all my needs, computer, TV streaming and 3 mobile devices, WIFI works great, price is very competitive and reasonable. I have been a happy customer for 7 years.

I don't have anything to compare this to. Service is good. Outages usually brief and attended to promptly. Cost is ridiculous. Many plans to choose from simple to complex.

Service is nonexistent. Representatives lie or know nothing. Neighbor has many problems with them. Cut off service. Switch bills to email for person who has no email Bill for service not given. Customer service is in Central America a problem for seniors twitch hearing issues.

Xfinity website disallowed me to submit a payment for a week saying every time it's a Xfinity glitch I so my bill became past due, Next day Xfinity glitch cut my service off, after admitting they were at fault.

Very reliable service. Fair price. I’ve been pleased with the reliability. Easy to use but would like more training on the features. I’ve had the service for many years and have no plans to change carriers.

Plenty of choices, but way too expensive. The service is good. Better than FIOS. Plenty of sports channels. They also carry local and national news stations. The internet speed is pretty fast and they provide telephone service.

Xfinity does provide good service but they are extremely high and you pay for programs that are repeated on many stations and many of the stations are not of interest to everyone. You are only offered what they have chosen unless you pay extra costs. When you ask for help you are basically told there is no choice. Also, charges are being increased without notice. They also are the only cable company in our area. This can be difficult in these times.

Speeds are terrible as is bandwidth. Even when we upped for service to speeds up to 100 mg, we still have problems with lag time, spotty internet and bandwidth problems. Country internet is sad to say the least.

Xfinity Internet service is spotty at best, many times it’s just completely down, or at a slower speed, and it is very expensive (in my opinion). The price continues to go up, but the service continues to go down. I’m not the only one who feels this way, we took a poll on our Next Door app in our neighborhood, and everyone said the same thing — unreliable and expensive. So a lot of people are trying to figure out how to switch to a different provider.

Xfinity constantly cuts off the Internet without telling their customers. I also don't like paying for all the other unwanted channels and fees. The high bill is crazy high. I might switch to Verizon for some other ISP.

Only service that offers 6bpms upload, fixed cable hack free, set up everything and with verbal and vision explanations on the usage. On time for appointments, clean, professional and fast. Discounts for elderly, veterans, disabled. No problems, and will never go back to previous carrier.

After selling our house, I called Xfinity early in August to have my internet service cancelled effective 8/18/21. On 8/24 Xfinity deducted a regular monthly payment from my checking account. I called to ask why they were deducting a payment for a service I had cancelled. The representative I spoke with stated there was a fee for early cancellations. I pointed out that I had not cancelled early and she stated I would need to return their equipment. I informed her we owned and used our own equipment and didn't have any of theirs to return. She then stated I would be receiving a refund back to my checking account. Later that day, I received an email stating:

Their service is definitely of a good quality because I had another provider that didn’t compare to quality and consistency. Xfinity lasts throughout the storms that were impacting the Texas cities which prove their worth. Their customer service is phenomenal which makes everything runs smoothly both internal, externally.

Customer service is not consistent. I find they usually have a take it or leave it attitude. After all the years of loyalty I don’t appreciate the “thank you for your loyalty” refrain that provides no benefit. Seniors should receive a some discount.

We’re generally pleased with Xfinity as our service provider. We have experienced some short outages but generally has not been a problem. When necessary to contact Xfinity customer support the response has been positive.

Xfinity internet is slow in my house and this company the wants more and more money for its services without giving me the choice of programs that I want. They will not customize for individual needs.

Weak connection even with wifi boosters. We have constant service interruptions. Neighbors also complain. They have failed to repair or explain the problem in the last two visits. It takes forever to get thru to customer service. We finally gave up.

Pretty good service most of the time. I pay for the faster service and it is pricey. Have been considering moving to Metro Net to see if service matched Xfinity. Metro Net advertises lower prices for same speeds. Xfinity does hold up well when weather conditions get bad, so a big plus there.

I have great experience with Comcast Internet, it is reliable and I am able to work in peace with confidence knowing that I can rely on Comcast. I will recommend Comcast Business to all of my friends and family.

I was formerly with TDS for TV and Internet but I purchased a Roku smart TV and decided that I only needed internet and Xfinity had the best rates at the time. I am quite happy with my decision and now it is even better because of my EBB discount.

Have had no issues with them. Service is good, although there have been times system has been slow. Haven’t had to call main office with any issues since March 2021 installment. I like the remote control features.

I have been a customer for many years. Customer service needs to improve as solving internet and cable situations. Automation calls take more time than speaking in many cases. You are put on hold, transferred, not all can be remote. Also TV channels have problems yes you get a message but not resolved. Price is expensive. This why many are going to Hulu, Netflix. And packages you take what they have a bunch of Spanish channels.

I've had Comcast internet for 2 1/2 months, paying $220 per month for the most expensive level internet they have. During this time we've had a total 20 outages in my home some for a several hours and some for a few hours but a week doesn't go by without numerous outages. I call them and their reps don't help. All they do is try to sell me more Comcast products. Why would I buy more products if the current products I have don't work?? I have a home business and I can't even work from home anymore because the connection is so bad and unpredictable. It knocks out my cell phone and laptop. I've almost lost a couple of potential clients because my calls kept dropping. Comcast is the WORST internet provider there is. I'm going back to Verizon next week.

I have been a LONG time Comcast/Xfinity customer, in fact, it has been the only ISP that I have used at my personal residences. I have been accustomed to price hikes at culmination of one of their one or two year service contracts but my bill has increased by nearly 100% ($75 to over $135) so I gave them a call. To my surprise I spoke with a VERY kind woman who was as helpful as possible. Unfortunately for me, my 75mbps plan with unlimited data is no longer an option. I can pay around the same price for 50mbps though or I can pay a bit more for 100mbps, the middle-option of 75mbps no longer exists.

Xfinity may provide fast speeds IF it gets up and running. But plan on spending half a day - yes 4-6 hours doing the work a technician should be doing by the company you're paying to provide you the service. The Pandemic has provided the best excuse to allow them and other web companies to pass the work off to you. Now they want it to continue to be your problem to work for them until their problems are solved.

I have been without wifi that I paid for, for 4 days. A service tech was supposed to come between 10am-12pm today. I waited all morning no one came. So I called the customer service number to find out the tech lied about coming to my appointment and they said they will NOT send him back to do the job he was supposed to do. The best they can do is send someone Friday (what so they can lie and say they showed up too?!). I asked for them to just refund my unused days as I'll be switching to AT&T and they also said no. Keep in mind I have only been able to use my service for 4.5 days out of 30 days that I paid for. Xfinity prepaid is a scam. Go elsewhere.

Xfinity was the worst internet service I've ever had. Constantly needing techs to come out and fix outside Xfinity equipment. Would go hours without service due to Xfinity's equipment issues. Reps would always say it was a modem/router problem (it was never a problem with my personal equipment) and after sending a tech out, techs would always say it was a problem with XFINTY'S equipment. So tired of the runaround from c/s reps just to have a tech come out and say "oops it was our fault all along." And this was a one time thing. Over the 3 years I've had Xfinity internet service, I've had to have a tech come out over a dozen times. Xfinity is the worst and now that AT&T Fiber is available in my area, it was a very easy decision to cancel my service with Xfinity.

No internet for a month. 3 calls each 1hr plus. First two promised a return call in 15 minutes with a time a service tech would be coming. No return calls. 3rd call same as first 2 going over the same things we had already done twice. Given a service date and time then received a text saying problem was solved and appointment was cancelled!

I called customer service to see when my service would be restored. I was told could take a survey after. After talking to a customer representative that obviously couldn't understand English she refused to hang up first so I could take the survey, she instead disconnected me. Then I got several bogus texts later telling me my service had been restored which could've been further from the truth. They couldn't even tell me why it was cut off in the first place. After it came on I got no apologies or explanation. I am only with them because they cheap.

Over the last 20 years, I've been an Xfinity Internet customer. Since AT&T Fiber hit the scene, I've noticed just how much of a headache Xfinity has been. The Xfinity internet upload speeds are TERRIBLE, and the constant outages (4 in one month) were just too much to deal with. The customer service is not helpful at all (IF you can get someone on the phone). With the speed of AT&T Fiber, I can now breath easy. I will NOT be using Xfinity Internet again.

My job requires me to move several locations for a few months or may be up to a year depend on how the contract coming. Therefore I came to local store to cancel internet service. They asked several questions and said it is done. But a month later, I still got charged for service I did not use. I came online and chat with a live agent. This agent said system shows I did not request to cancel internet service. So I requested again. He kept asking for new physical address to send out the bill and said that it is Comcast policy, which I did not see it in the contract or anywhere. I told him that I don't stay at one place, so physical address can not work.

1) Price is higher as there is no competition really.

Internet is pretty good. Hardly drops signal. When it does due to weather etc they take what seems to be longer than it should have. Their completion times go from day and hour or so to over a day for the ETR. Now wrap that up with a Comcast Technican coming out on Saturday and hooking up my next door neighbor's internet. I remember seeing his van and don’t think he was there very long at all. Not long before he finished and left my internet stopped working. No service and or signal. The technician decided that instead of doing a top notch professional quality job that would make customers happy his lazy butt didn't want to run the neighbor's coax cable all the way up those really tall poles. He would just cut mine and splice theirs into mine. I didn’t have internet anymore but he got the neighbors hooked up and ready to enjoy internet and work services in their own home.

My review like others are real facts. Xfinity Internet is the most unreliable service I've ever experienced. Just today It went out 3 times in 20 minutes and I was on a work conference call. Not good. Two months ago it went out during a video job interview. Great impression right. To re-connect I pulled out my car from the garage which uses AT&T wifi and re-connected and had no problems going forward. My cell phone carrier is AT&T and never once had an outage or issues since 2004. Folks I should not have to re-arrange my life about the lack of connectivity. This is unacceptable. Also calling customer service is a joke and all robo prompts with NO live person. Unacceptable. When you get a live person they transfer you and then disconnect. In 2020 I wish I never signed up for a 2 year contract. My contract is up in January 2022 and we are cutting the cord aka dropping cable and switching to AT&T Fiber for our Internet to stream content.

With Comcast internet they limit my monthly usage to 2Tb! Who does that? The cost is ridiculous for what you get. My connection was constantly unstable and they told me it would cost me $100 to come out and even check it! And every time I have to call their 1800 # and wait what seems like forever to speak with an actual person. This includes calling to cancel. Goodbye forever comcast.

Seth D. from The Office of Tom ** was able to quickly resolve this issue and issue the refund.

It might only be down for a minute or two and it might only happen three or four times a week (or maybe fewer) but after six months it's gotten old. Since we are hardwired in I just don't understand why.

I set up a installment appointment. They lost the appointment. They wouldn't make it right. Tried to give me another appointment for the following week which I wanted another appointment for the next day but they wouldn't accommodate. It was their mistake and should have made it right so I canceled service before it even started, what a crappy company.

Customer service is lacking. My internet goes out too much. I had a package that was "grandfathered" for Starz, HBO & Showtime and I believe Comcast interrupted service with each of these claiming they were "renegotiating" with them. I became frustrated and dropped service. Comcast called me and talked me into the same internet that I had before but with flex streaming for tv. My internet goes out several times every day. This did not happen before I switched from Internet & TV to just internet. Comcast claims the problem is at my home. They want to come out for a service call at my expense.

So far it has taken me many hours and about two week to finally get the internet working, and I am a fairly sophisticated technical operator. I rarely write reviews, but this is beyond acceptable service. I was trying to get the internet to work. At first, the two-factor security on their app wasn't working on their end so I couldn't get into my account to order what I hoped would be more functional internet equipment. So I waited forever on hold and was finally able to order some internet equipment.

I got Xfinity in my apartment years ago while I was serving in the military. I turned off my service, canceled it & returned the items I had. I was moving far so I had to just cancel everything. I move and hear nothing. 3+ years later, I get a notification from Credit Karma that I had a inquiry on my account, a collection services had said I owed money to Comcast. This was obviously not true. I called Comcast and spoke to SEVERAL representatives who said that It says I owe money for never canceling the service. Every single one of them said they could clearly see that it was a mistake. As a new Comcast customer had been using their service at that address currently, I had not had Comcast service at all recently or the past few years, and that I had returned everything. No one knew how to help me and gave me a number to a department that didn’t even work.

I refuse to offer any more info to your computer except to say- yes I have your statements for evidence! Tired of your company's **! And my days of trying to get a previous contact. I wash my hands off this & will see you in court if needed! And yes, your company still owes me $141.00.

When getting internet service from Xfinity, the salesman told me that with a 1 year contract I could get a free phone and have unlimited data: However, when I spoke with loyalty agent Michael, I was told that I would have to pay for the phone. I could not see the point of having a contract for a year, paying for the phone too. The cost would approximately $12 more than ATT. I told Michael I did not want to pay more for the service and that If I had to pay for the phone that I did not want the service, Michael hung up on me.

This morning I woke up, rolled out of bed to get ready for an early morning meeting to find, no internet. Great! It's been a while since I called Comcast\Xfinity which I guess is a good thing I guess. I work in technology, so I know the easy stuff. I bounced the modem, my access point etc. No joy after my rebooting them. My first clue they don’t want to talk to us was I could not find the phone number on their site to call! Google though, quickly disclosed the support number. What happened next sent me into a pre-coffee morning rage!

I wish I could use a different service but Xfinity is the only one my area has. They don't help out with anything you have problems with and when you do get in contact with a human it's only when they're trying to sell you more. When my dad had Xfinity they tricked him into paying more by saying that his kids would love having tv...he only had us once every other week at the time. My father does not speak good English and has a very heavy accent.

Their reputation precedes them.

We unfortunately had to moved from KY to Nevada and they don't serve this area. We were assured they'd wave the disconnect early fee since we had no control of where they provide service; then a bill came called about it and the person said their other representatives can say anything to please you but the company doesn't care about that. Basically we are screwed... We will never trust this company again no matter the price they offer.

I chose Xfinity after 14 years with Qwest/Centurylink because of poor customer service. I have now had 3 appointments with three different techs and I don’t even have a wire to the house. The first guy called me and asked why I was not answering the doorbell. He said he was standing on my front step waiting for me. He was at the wrong address. When he did show up he was surprised to discover there was no cable wire entering my house. I have never had cable service. He scheduled another tech who showed up at the appointed hour and could not install a wire, not his job. Now the third appointment is scheduled to install the wire, but not the required equipment. That will take at least one more appointment. Not a stellar start to improved customer service.

Fortunately our internet service is respectable; what we find hilariously infuriating is how embarrassingly useless the bill pay app and site service is... The company we pay this much to have internet service can’t manage to process payments via the internet...? It’s amusing; but also, extremely annoying to have to use the automated phone service to pay your INTERNET bill. Also, it’s creepy how difficult it is to even post a review about Xfinity. And it’s SUPER creepy that I had to input my home address to use THIS site? Shame on y’all for that.

They started service (and billing me) before I even authorized the service to start. I'm pretty sure that's illegal. After requesting to speak with a supervisor for the last 6 months, I was finally able to speak with Carmen (a supervisor) who said that she would not pull previous calls and it was not her fault or problem if the employee's I spoke with before her lied to me. I asked for her supervisor and she hung up on me.

Since Comcast/Xfinity changed their internet to the "NEW" system, the "hi-speed" internet costs me over $92 per month, ON A DEAL! Yeah...right. My home internet is VERY slow and, the most irritating issue is...the internet STALLS CONSTANTLY!!! The actions, whether typing, opening/closing an email, WHATEVER...the internet screen FREEZES CONSTANTLY! The cursor stops, the email I am dragging to a folder freezes in mid-screen! And NOT just once, it freezes for 30 seconds per freeze, three or four times when I get started! And DON'T LEAVE THE XFINITY SCREEN or the freezes constantly start over! Then, when I've opened a few emails...no screen freezes for a few minutes...THE SCREEN FREEZES AGAIN!!! I CANNOT WAIT to get rid of Comcast/XFINITY home internet!!!

In less than a month our internet service (including TV) has been down three times for more than a day. They never responded to my messages nor informed me of progress. Comcast did not paid me back for the 3 or 4 days I was without service. I’ve lost many important meetings. I had AT&T for over 10 years and NEVER had a problem. I’m switching back to AT&T.

I have been trying to reach a live agent so I can get an extension on my internet bill but have been unsuccessful. Instead, the automated system sends a link to my phone which connects you to this online chat assistant that isn't helpful at all. Most of the time its responses are not even close to the question I asked just like in this present situation I'm having. Every time I'd ask about getting an extension on my latest bill, it replies back with something irrelevant. Then it tells you if don't succeed with using the link, to call back and you will be connected to a live agent. Well that's not true.

Xfinity uses sales tactics to scam their new customers. I initially got the service only because the people who lived in my home before I bought it had an active Xfinity account and I, even though am the home owner was not able to get Internet. Only because of this specific reason. In light of the covid money is short for everyone but I need internet for my child to attend school and myself. I’ve always had RCN but it isn’t offered in the area we moved to. Very unfortunate for me. I spent almost $200 on a router to avoid Xfinity’s high price of $14 a month to rent theirs. Money that I didn’t have to spare in the first place. And also to avoid their installation fee. Which in my opinion I shouldn’t have had if there was Xfinity service already active for months after I purchased my home.

I recently moved to Shreveport LA, and the company is overcharging me for my service, for over a month. I've been told that my bill is going to be reduced and will be calling me for confirmation, but never happened for weeks. I've been asking Xfinity to fix this service, I was told that it is done and don't worry, and they just keep lying to me about it, the company is still talking money that is rightfully not theirs. There is more, but due to my disabilities it's harder on my eyes.

We are paying for 600 Mbps speed and we are receiving 12.3 Mbps speed. Every time when I call them they come up with some ridiculous excuses. One excuse was that it's because we are using the laptop and the modem is on the main floor, the speed is low. So I tested the speed within 10 feet of the modem on the same floor and I got 22.3 Mbps. It's frustrating.

We were totally blown away and astounded when we reported our sister passed away in hospice and we needed to terminate her service before the next date started. We received a bill for the following month of April. We were told because that's when her contract ended.

Xfinity seems to know if you have competing service providers in your area. Doubled my price and their solution was half the speed at my same price with no TV. I was $50 a month when I lived in an area with competitors and went to $70 when I moved. Now it’s over $100! For 400 mbps! They offered $46 for 25 mbps which is truly absurd. They truly don’t care about pandemic and are not willing to work with you. Terrible customer service, they could not get off the phone with me quickly enough. He was not terribly polite and was kind of annoyed to be cancelling my service. Over the years they have been truly awful! I have had to call and argue with them annually. We are moving soon and I’m looking forward to having ATT again. Much better program!

I've got internet service with Comcast for a couple years now and it's been the horrible experience ever. They're not reliable. My internet goes out at least a hundred times a day and my children are doing online learning. It goes out on the weirdest times when I'm on it or my children are on it. It doesn't matter from no help in Comcast. They gave me a new box. They still doing the same thing. I don't know if my internet is being messed with a tamper with order service just really this horrible but I wouldn't refer no one to this company. Comcast sucks.

Comcast has always done everything they can no matter how low down and dirty it is so can to suck as much money out of their customers as possible. The routers they supply to their customers at an ongoing cost is purposely designed so you cannot use your own VOIP phone system with it because they block all VOIP systems except their own extremely expensive system! (Purchase Your Own Router People) They purposely throttle down their internet speeds that cause annoying buffering to push people into spending more money to increase their speed and then they do the same thing again and again! They adjust their prices so if you reduce your service for one item all of the other service prices skyrocket up! I will be leaving Comcast forever as soon as another high-speed internet company with fair prices comes into my area. If Comcast goes belly up it's because of the low down and dirty things they have been doing to their customers for many years!

COMCAST-XFINITY sent me a final bill of $172 that I never received. They put it in collection and after FOUR YEARS I learned of this collection when I tried to refinance my home! Instead of getting 2% loan, I will be getting a 2.6% loan. This $172 mistake on their part is costing me THOUSANDS in interest payments! But the kicker here...THERE IS NO REAL PERSON WHO WILL COME TO THE PHONE TO RESOLVE THIS PROBLEM! Run as fast as you can as this company will screw you and never even come to the phone to help resolve the issue... RUN AS FAST AS YOU CAN!!!

I have been a Comcast customer for many years due to them being the only high speed provider in the area. If there is ever an issue with the service and we have to call in, the only resolution that customer service is able to give is to restart the modem which we have already usually tried and it typically does not resolve the issue. I've had to have the modem replaced several times which is beyond ridiculous and inconvenient. My bill has constantly increased while the service and the customer service have decreased significantly. This year, I have had data overages that have been unexplainable, numerous service issues, and terrible customer service. At this point, we are switching to a slower service just to not have to deal with the unnecessary issues.

UPDATED 2/18/2021: Last night, I lost internet by Comcast, It was on in the morning. During a 9:30 AM conference call it went out again. Called and got a recording that said it would text when internet is up. I work from home and can't have this. T-Mobile is now offering home internet. I'll look into it today.

Comcast Corporation has become an undisputable monopoly, engaging in unfair business practices, including, anti-competitive behavior, charging overly high prices, price discrimination, exploitative abuse, exclusionary abuse, single market abuse, predatory pricing/price gouging, illegal tying and product bundling practices, a pattern of deceptive business practices, repeated violations of the Consumer Protection Act, misrepresenting SPP's costs, and an attempt to engage in an abuse of superior bargaining position through an illegal merger. It is completely unfair that most broadband Internet users in most areas of the country only have one choice for Internet services and that choice, Comcast, abuses its customers repeatedly through engaging in unfair, deceptive, abusive, and at times, illegal business practices.

So I finally signed up for internet. I chose Xfinity Prepaid through Boost Mobile. It seems they are running some sort of SCAM on their customers so BEWARE. I signed up the month of December. And it's been nothing but PROBLEMS!! I purchased the startup kit for $70 plus $40 for the 1 moth internet fee. Got it home it did not work. A technician was sent out a week later to fix the issue. January I pay my first month at a different location. I'm charged a different price not the promotional price promised. This month, two days ago I pay my bill at the original location. I get charged the promotional price. I get home and my internet works for an hour then shuts off. I call customer support. They send a technician today. The tech determines it is a faulty modem and that I can contact support with the issue and get another one.

The account was closed a year and a half back, the customer services said there is no balance due but still reported it against my credit score. I made the payment for the amount not due against me to avoid negative remarks on my score. Comments from the Agent. "**, I have checked the account and see that currently there is no due amount on the account and the account has been closed on 07/02/2019."

Comcast is the worst company in America-Service terrible-customer service terrible. Change prices (higher of course) eliminate channels- And during Covid I couldn't visit my second home for 7 months- They say on voice message all accounts will be charged 14$ a month with internet only- Not only did they charge me the full amount- 150$ a month they also charged me late fees- when I finally returned home found they turned off my service because no one had used it for 30 days but took my monthly payments in full as Usual. THEY ARE WORST POSSIBLE CHOICE - AVOID AT ANY COST!!!

Xfinity Internet is ripping people off by charging for overages that do not exist. They charged me $70 just in “overage” fees for one month. I cancelled and switched to Frontier the next month and my data usage is not even half of what Xfinity Comcast stated I used. They are horrible. Their customer service would not assist or provide me proof of my actual usage.

Paid for new rate of $19.99/ no for internet, it jumped to $46.00 and I called to inquire and told them I could not afford so would need them to cancel. Agent was able to change it through supervisor to $30.00 per month. Just received a bill for $80.33. I had signed up for auto pay, glad I caught this but they refused to change it!! Find a better company!

First, I had a package for 1000 mbps internet, which cost 70 dollars, but with tax and the modem and idk what else total to a bit more than 110 dollars. I was ok with that I guess, until my son test the internet and was getting 300 mbps and for upload 20 mbps. Then I review my paperwork and there was another issue where Comcast had a cap of up to 1.2 tb., and that they were going to charge me after every 50gb and that right there got me angry.

I have Comcast/Xfinity, I moved from Georgia to Delaware. They charged $200 for early termination. When I proved the service in Delaware, they were supposed to credit me $200. I have not received it yet. I expected the $200 to be credited to the new service in Delaware but it has not happened. Nor have I received a check for the credit. I have called numerous times but can not get a straight answer from anyone. The company debited my account incorrectly but will not give me my funds back even after they realized their error.

I'm currently paying $69.95 a month for up to 75 Mbps. As I prepared to move houses, I realized my bill had increased a year ago with no notification or warning. Reaching out to customer service requesting a credit resulted in an explanation that they increased bills to "invest in technology" and that the charge was valid. Furthermore, they now have offers for over 100 mbps at a lower price than I'm paying even at a no contract/not promotional price. Customer service has always been useless, and the corporation is greedy. I've never hated a provider as much as I hate having Xfinity for Internet. If you sign up for an offer (due to lack of other options like myself). Set yourself a yearly reminder to cancel/change your plan.

At first, set up was easy. Then I moved and subleased my apartment and switched the account to someone else. We were on the phone with an Xfinity employee for at least an hour giving information, etc. The account was never switched over (the other party thought it was) which frustrated both of us. She was never able to see when her bill was due, and it was going against my name. Calling customer service and calmly explaining the details gave us nothing. "The account is in your name, you can cancel if you wish" is the only response I got, no explanation as to why the switch never went through. More importantly for customers, the bill is different every month! I signed a contract to have a deal which is why I switched it over to the other party but the bill goes from $35-$90/month with no explanation! The staff doesn't know what's going on and maybe it's a fault of the training or technology on their end but this provider is a MESS.

I cancelled my account between Dec22 and Dec 24th I took the equipment to the local Comcast store. Jan 02 the normal amount came off of the bank card. So I contacted the billing department and they said they can’t stop it because I didn’t cancel the automatic payment. I asked isn’t the automatic payment attached to the account he said no! He informed me that the total would be refunded and it was refunded however they kept 10 dollars. So after calling 3 times I finally got all my money back. The Automated system is HORRIBLE!

Good Service Harley ever goes down. Fast speeds up to 300 MBs. Cust. service long hold times. Prices are in compassion with outer providers in the area. Living on the mountain. Limited providers to chose from.

I’m very disappointed with them, my online service it’s very poor quality and I paid over $100.00, for nothing the service it’s keeping getting worse, failed and frozen. I already file a complaint to the Consumer affair against them and didn’t work much. Especially now, because my kids have virtual learning. Honestly I don’t what to do anymore.

This is the first review I’ve ever wrote of a business, but Xfinity truly has shown how terrible they are. I’ve been a loyal customer for a decade, and this is maybe the fourth time I’ve been shocked by how bad they are at conducting respectful business. Today, prior to a meeting, they suspended by account, and it’s been over an hour and four departments so far to try to convince them to reopen it. I’ve stressed multiple times that I need my internet reactivated and they just keep sending me between departments. At various points, they’ve taken opportunities in my lack of knowing what’s going on to try to upsell me to more lucrative plans. I cannot wait for the day when someone better comes along and destroys this company.

I have talked to several people from Xfinity that was able to verify my account and the last three I talked to today 1/1/21 refuse to help me with what I am needing. I am trying to get Mobile service and I can’t get help so I am doing a bad review. They refuse to help me.

I've had several bad dealings with this company. One time they tried to tell me a plan didn't exist and then all of a sudden it existed when they called me back after I told them I'd shop elsewhere. I've had a store employee delete accounts without permission, I've had a store employee refuse to give me a receipt for a transaction, they wouldn't accept phone calls during Covid (only computer customer service people), I've had employees tell me my issues were resolved only to have to call back again because they were not resolved.

Their customer service is neither. They do not care about the customer, nor do they provide service. The attitude is “we are the only provider in your area, take it or leave it.” No one can live without internet in the age of Corona.

I would give zero stars if allowed. We have had intermittent internet service for 5 YEARS. We have made every change recommended with no results. Xfinity's service is horrific from call support to technicians. If we had a choice we would use ANYONE else.

Terrible business practices. They are so profit-oriented that they leave little attention paid to the needs of the customer. They change lineups at their whim, increase fees every year and the most expensive internet in NJ.

Overall, I’ve been satisfied with their service. No major issues so far. A few internet outages that would last no more than an hour. I’ve been a customer for two years and haven’t spoke with a manager yet.

Mostly very good service and is exactly what I ordered, Xfinity modem, router could be better, drops signal to devices in my smart home. My phone on wifi drops calls and my devices will disconnect frequently ie thermostat, front door lock.

Wifi is in and out all the time. Company does not respond to requests for help. Phone calls using wifi are dropped consistently. Impossible to do business with this service. Wish I could say something positive about this company.

I moved and contacted Xfinity. I was promised fast and easy service but it was anything but that. Tech arrived and was unable to do it due to location of cable box, had to reschedule, then the second rescheduled tech never arrived, I had been waiting for over 4 hrs for the tech to arrive and then I contacted customer support, they said that they called and no one answered, I have not received any calls and I have routinely checked the app. While on the call I was put on hold and then hanged up on. I called again and reached the supervisor. The call disconnected no fault with xfinity on that time, I called again and the supervisor was unable to reach me so I had to give them a call back number but was never reached. It has been over a week trying to get internet while people need it for work and I need it for college and the kids need it for school. Terrible customer service. Still on the line trying to reach a supervisor.