Xfinity Internet Reviews

Since October 2018 I believe I have talked to them over a thousand times about my bill, I feel like Comcast is a scam and I'm sick of them billing me two months in advance. I only have Wi-Fi and the house phone which is supposed to be $64 and every month my bill is 140 hundred sixty different amounts. When I pay what I'm supposed to pay the same day I get another bill saying I owe $79 or something in that order. The lady told me herself, "They bill you two months in advance" is unfair. I haven't had a peace of mind since I had Comcast. Somebody need to do something about Comcast billing consumers 2 months in advance. So what if you decide to have your service is disconnected when your contract is up. What happens to all the extra money them billing you two months in advance. Don't they still owe you a refund on all the months they bill you in advance.

I moved to an area where Comcast Internet was not being offered so I had to cancel my account with them. I thought that I had paid everything off until I received a bill notification via email m. As I try to access my account, I find that it is no longer active. So I called Comcast customer service inquiring on this bill, and the representative I spoke with said that I had a zero balance and was not sure why I was receiving bill notifications. She removed my email from the system and we happily parted ways.

I was spending $59 a month just on wifi and the service has been horrible! A little over a month ago (I believe, not good on the dates) when I called to cancel my service due to my frustrations after 13 years of being a customer, I was transferred to a foreign customer reps. Unfortunately, there are inaccuracies (although they feel like absolute lies) to get me into a new program with a razzle dazzle offer. Come to find out a month later I am being charged $20 more, one of the credits she promised mysteriously was not applied nor is this not on any of her notes nor are the other promises, such as quadruple the speed for a low price, the extra $25 credit, the credits for paperless and automatic payment. It seems as you continue to expand Comcast-Xfinity is dropping the ball. It is truly unfortunately the worst company ever and it continuously gets worse!

This company is beyond belief. I wanted to add internet to our service and scheduled an appointment. They didn't show. I called and rescheduled. They didn't show. But they did send a technician to "fix" our t.v. - they changed a channel - and want to charge us for it. I called and talked to a rep who was supposed to give a callback - and never called. I called again and talked to a rep who wanted to sign up for a contract, and who said that the termination clause would not apply. I asked for it in writing, and he said he can't. He kept me on the phone though asking me to look at this and that. I asked (again) for a supervisor - by this time I was at the boiling point - who again told me they can't send me something in writing (of course Comcast can - this is legal and possible, but they won't). 6 hours of my time gone today.

Comcast Internet support is inadequate. I had a problem with connectivity when we changed the computer that was wired. The wireless would not work for all devices after that. After an exhausting "chat" online that did not help, we were supposed to get a replacement modem the next day. It still has not come, and it is several days later, and they don't know why that happened. In addition, they made an appt in case that didn't work, but the modem was not even received yet to now, and the appointment was supposed to be today. In addition, come to find out, they did not really make the appointment. I am looking for another provider. They take my money for a bundle with TV/Internet/phone, and I am tired of paying money for services that are substandard. Unfortunately this company is big enough that the average customer is not valued, and your business does not really impact their overall cash flow.

Comcast/Xfinity is thus far the worst internet provider I have ever used...which is saying something because there are some terrible providers out there. If I could give them a 0 on reliability I would. I have had them a little over 2 months and so far they have had an "outage in my area" twice both that lasted hours. As I am a remote employee and these always happen during business hours it is infuriating. Today's outage that is going on 3+ hours has been the most inconvenient as it happened while I was giving a live webinar. Oh and customer service? Yeah you can't talk to them, just a recording that says "Sorry for the inconvenience but we expect to fix the issue today" like I should thank them for that! Seriously the WORST.

If you have a CHOICE, use someone OTHER than Comcast. I've been a customer for nearly 20 years. Comcast regularly increases prices, this is clearly a known practice. The communication only comes as an increased bill, where your choices are to blindly pay or request a call back and ask to cancel services. If they call you back, they will either offer a lesser service for a lower price or sometimes increased service for the same higher price you've been billed for anyway. Either way, it is always for a limited time (12 or 24 months) and this must be done again after the limited time (which by the time it happens you are back at learning by the increase in your bill).

I submitted a review explain my problem with Xfinity Beta TV. In about 20 minutes after I filed my complaint Xfinity resolved the problem. I am only giving 3 stars because I shouldn't have had to deal with the problem in the beginning.

On Tuesday, August 27, 2019, my internet went out after a bad storm. I reached out to Comcast via chat and was directed they only handled post pay accounts and because I was a prepaid customer, they could not assist me. The agent provided me with a phone number of 1-855-757-7372 to reach the correct department. The phone number does not get you to a live agent. The IVR system just loops you around in circles, never getting you to a live person. I then called post pay customer service at 1 (800) 934-6489 where I was finally able to reach an agent on Wednesday. I explained to the agent that I had been trying to call the prepaid number for hours and was unable to reach anyone. The agent attempted troubleshooting steps with me and once they determined that their steps were not working, connected me to a live agent in the prepaid department.

If you can go with anyone else do...I have had nothing but issues and lies from customer service since I started with them. The only reason I came back is because my husband liked the channel line up better. But the customer service is horrible. They screwed up my bill and want me to pay it all then they will come back later and credit me the money. Now I have to unhook the equipment, take it just to have a tech come out and bring new equipment and start over. This is so ridiculous. He said they didn't tell me everything that when I called prior I was misinformed. Oh I am always misinformed. Nothing but a bunch of LIARS.

When told about early termination Benjamin ** the salesman told only of a $200 termination fee. When I went to cancel they informed me about 75% of what's left on the contract needed to be paid. I looked in my contract and there is a link that is is the same color and hard to see that takes you to a series of links that you have click again to find this. I feel I have been deceived. I would never had agreed to that. I canceled because the internet is sub par to AT&T. Only had them in the first place because AT&T wasn't in my building.

I have had Xfinity for a number of years now, and I have hated it everyday. The only reason I keep them is because they're the only ones who service in my area. My internet goes out at least 12 times a week. I've been through 4 routers, and there is still no change. When I call Xfinity about the problem, their solution is for me to pay for a tech to come out to my house to check my box. So I'm having to pay for a repair that is not even my fault and out of my control. It's just a crap company who doesn't care at all about their customers.

I had an appt between 5-7pm. Took off work and sat waiting till it is past 7pm. When I called they said the technician took off at 7 pm and nobody is coming and nobody had the courtesy of calling and letting me know at this point. When I asked about rescheduling, I was given another appt after 1 week at 5-7 pm again as the only available option. What an appropriate customer service they have!!!! They are good in apologising but not in service!!!!

For the past 8 months, every month, our Comcast internet has been turned off because they refuse to fix an error in our account. We call to change the info, they turn the internet back on, and then delete our info. So we go through the same horrible, mostly automated process every month and they simply refuse to make any changes. Whether it's due to their complete incompetence of customer service, or because they're deliberately trying to be a horrible company, they continue to completely disappoint. The worst customer service I have ever experienced. Run away. DO NOT USE COMCAST INTERNET. I repeat, DO NOT USE COMCAST INTERNET. 0 out of 10.

Comcast Service is horrible. This company has the worst customer service that I have ever seen in a company in my life, and I am a business owner. Every time I need assistance no one is ever available. Unless it’s from another country that doesn’t speak any English. The representatives of this company far outweigh in a bad way any pile of dog feces that I may scoop up from my yard on a thunderstorm day. The worst was I have been paying for internet for three years and have turned in my modem box for replacement counting six times. Only to have the same reoccurring problems, with no one to even speak with about these issues, because the phone numbers are provided as a scam to trick people into thinking this company cares about its customers.

What I like about Xfinity internet

Will be going to the BBB and Attorney General for Comcast's unethical billing practices. If you have other options you may want to pursue them. My recommendation is to never give this company auto-pay. In May 2019 I added HBO to my subscription for an extra $15 a month. In June the bill was $35 extra. I assumed there must have been a charge for setting up the HBO service and/or partial service during the prior month. So I paid the bill without contacting Customer Service for clarification. In July the bill was $48 extra and this time I decided to go to the Xfinity store to talk to someone about the billing. Waited for about 10 minutes with zero movement in the waiting area and asked how many were in front of me. The answer was 11.

I went back to Comcast/Xfinity in March of 2019 and since March/2019, I have not had continuous internet service. Calling Comcast for technical or for that matter anything is pure hell. I have unplugged my modem a thousand times, I call and get nothing from the Comcast reps. I can't make a telephone call without the line going dead in the middle of the call. I'm on my laptops and the internet goes out, you have no idea how frustrating this is. I pay a little over $200 a month which is $2400 a year for service I am not getting.

I called about upgrading my service from internet only to internet home and tv with their promotion at the time. I did like the idea of switching but was not completely sure I wanted to yet. At that time the sales department stated, "Hey how about this you get to try everything out for 30 days and if you decide you do not like it then there are no charges or penalties to cancel it" and I would take down and return cameras and sensors. So that is what I fell for thinking 30 day trial so I agreed and had it put in.

I finished my one year contract with Xfinity and extended it for a year more. I had to move after 3 months to an area where they did not have service. While I would have been happy to transfer my service, but since they didn't provide service, I had to to terminate the contract and hence they charged me ETF of hundred dollars. I feel this is not fair when the customer is forced to move due to life situations and they don't consider it. I am not coming back to Xfinity/Comcast again anywhere in USA!!!

My family has had Comcast WiFi for 3 years. We stream our T.V. and movies via Roku, Sling, Netflix and other streaming apps. In the beginning we had many connectivity issues, lots of buffering, and daily signal dropping. The MBPS continued to drop and the price continued to go up. Then we moved into a house with family but we are renting separate floors of the same house. After a service call to install the WiFi at the new house, cancelling the family member with different service without authorization on a different floor, and changing our service to include tv & phone, we were told we could not have separate accounts in the same house.

Comcast has the worst service ever. I pay just over $220 per month for Cable and Internet. For the month of August and as of 08/14/19, I have endured 10 days of outage with 4 days of receiving the services I pay for (Service up-time was Identified by my FINGbox report.) Oddly enough, when internet goes down you cannot change the channels, pause, fast forward, on the cable service. After waiting on hold for approximately 40 minutes for raising a formal complaint to Comcast's "NO-Customer Service department" I was given a $27 credit and reminded of my 2 year contract. If you're looking for communication services, run fast and run hard. Comcast is not a viable option for someone who actually want to be provided services for their hard working money.

My wireless internet service fails or is intermittent 2-3 times per month. Phone service is typically via undertrained technicians & on-site visits commonly diagnose the problem wrong. The whole service model is broken & the wireless product doesn't work well. The price is way too expensive for the service.

I have unfortunately been with Comcast for almost 5 years. My wifi is constantly going out. No service for almost all day. Supposed outage but I am the only one affected. It's so expensive they are constantly raising prices.

Terrible, terrible, terrible!!! If you're thinking of getting Xfinity (Comcast) DON'T do it to yourself!! Had a salesperson come to my house and convinced me to switch back from Fios. Well it’s been a week and the TVs keep losing service and the internet is currently out waiting for a Tech. I currently have my Fios hooked back up until the tech comes at 7:30 am on my day off!! They however did not hesitate to get that first bill out, without the promised $300 credit to cancel my Verizon service. It is surely not worth any savings to have service that does not work most of the time or is spotty service. Don’t do it to yourself, don’t go with Comcast. Verizon is a little more pricey but worth it!!!!

When I moved into my new home, I contacted Comcast Residential because my neighbor had their service. I live 600 ft off of the road so I knew there could be some challenges. After 2 visits from Comcast Residential and multiple phone calls, they determined it would cost $4,700 for the construction and installation. When I told them I owned a business, they said I should call Comcast Business. The customer service agent on the business side assured me that if I sign a 3 year contract at $199 per month, there would be NO construction charge and they gave me a date of July 14th of completion. Given that the process started in May, I waited patiently through the end of July and then reached out because I had not heard from anyone. My emails began going into a black hole with no response. Finally, in early August, two reps told me that installation was scheduled for Monday between 5 - 7 PM.

We just moved and never have had Xfinity service before. I checked online and their website said that we could receive service at our new location. I ordered a self-installation kit for our new home instead of paying for a technician to come out. Easy, my daughter said. 20 minutes Comcast's paperwork said. After 2 tries following the app we still weren't online and the app said I needed to call Xfinity. After being on the phone for 53 minutes, we still weren't online and the representative said we would need to pay a technician to come out because there wasn't service at our address. We asked for a supervisor and waited another 20 minutes. The supervisor said they could not waive the service call fee so we said we were going to cancel. He didn't budge and sent us to Customer Solutions.

Comcast has no idea what they are doing. I called because they added premium channels I do not use. So they cancelled everything. Stupidity at its best. Surprised they can stay in business. Service sucks beyond belief.

Absolute Rip-off for internet service. They came $34 when in fact it is $75.99 not including taxes and fees add extra $12 $88ish... They do NOT provide speeds. Only say cheers download is 60mbps. How about the upload speeds??? Had to call and four out it's 5Mps 5!!!!! If you have any sort of IoT devices aka cameras, smart TVs or thermostats or VOIP services they will drop out because they require bandwidth although small eat up 5 Meg fast. Ex magicJack requires minimum 3megs for upload so you're left with 2megs to watch Netflix or if anybody is on the network will stall it out and it crash it out all the time. Is sad they price gouge everyone and nothing to do about it! Stand up and say something people!!!! Or live your life in the rat race and hand them your checking account and continue to let them steal your money!

This began tonight, the 3rd of Aug, 2019 and I CANNOT!!! After about a dozen attempts (no exaggeration) get my home WiFi on my Chromebook. It keeps defaulting to Xfinity. Does anyone else have this problem? I plan to contact a lawyer on Monday about a class action suit. The fault is that I cannot access something that I own/have because Xfinity somehow interferes with my use/possession of that thing - which in this case is access to WiFi throughout my house. Xfinity has already wasted hours of my time and given me countless frustration. I plan to contact a computer expert friend first, but a lawsuit is the next step. Xfinity is a band of thieves from my experience. If you've had a similar experience, keep your eyes and ears open for a class action suit against Xfinity. Hoping to reconcile this, I tried looking for a line to contact them, but you must be a customer, apparently. So this is the only way to address the issue.

On 7/16, I decided I would get 1000Mbps Internet Speed Package, since the difference in the plan was around $10 with the present promotion. Sometimes I want to flick through the channels and see the current listings. Thus, I asked the representative if there was a plan I could use with my Android TV (at the time, they didn't ask which model, and I didn't ask if they supported my device) as my husband is disabled and our budget is limited-paying for cable boxes that we don't get to own seems ridiculous.

They advertise 150 mbps internet service for $50.00 that can't provide in my area. Charged me the $50.00, I cancelled 5 days later for not having what I was promised by phone. Agreed and canceled. Never got my money back like they are supposed to and took from my bank account an extra $38,00 and cents one month after cancellation without permission. I try calling but no return calls. $88,00 + for a 5 day service you never got? This is a rip off.

They double charged me for the service and they are taking too long to return one of the payments that is to help me pay my rent. Plus, for the price they are charging, the signal is not that great at all.

I am not surprised about Comcast poor customer service based on customer reviews and personal experience. However, I was very disappointed with how Senior management handles customer complaints with such a bullying attitude which tells me why their employees display this same lack of customer service skills. I upgraded my cable plan via the phone but was sent a text to confirm the plan which I didn't realize all the extra fees that I would be charged because they were in small print and as a senior citizen I didn't think this would happen. It wasn't until I received a bill for over $500 that I started calling Comcast and was NOT able to get anyone who could speak English nor comprehend my concerns so I became frustrated and filed a complaint with the Public Commission Service.

I have hardly ever experienced such poor, continually interrupted, inconsistent internet connection. I have to connect, disconnect and re-connect to get things going again and again, and for the last few days have had to do this every few minutes. The bad news is, Comcast has more or less monopolized their business in many many areas, so that apartments would only allow connections from this company, and hence the company could not care less whether its customers get good internet or not. They will conveniently charge you exorbitant monthly rates if you "want better connection". Absolutely despicable.

When the Comcast rep called on me at my business, I told him that there was a possibility that we may not stay in business for 2 more years so I didn't want to sign a 2-year contract. The sales rep. told us there was a 2-year contract but that we could get out of the contract with no penalty. We believed him and went ahead and signed up. 6 months later we needed to close the business. Our sales rep told us to cancel our residential service and moving the business internet service to our home would be the easiest thing to do. We did so. When the installation guy showed up he gave me a document to sign saying it was authorization to install the service at our home. I signed it. Now due to a medical situation, we have to move to another state where they do not offer service.

Okay, so I called a "specialist" to help me with finding the "cheapest" internet in my area, they said Comcast Xfinity was available. Told me it would be 50 a month with an additional 13 for renting a modem. They charged me 50 dollars and told me the modem would take 5-7 business days, it comes today. I wasn't here for UPS and I work the next three days so I need to have UPS hold my package. I try to have them send it to the UPS store on Eureka and it charged my card 5.50 but said there was an error and it couldn't be held at that location, ** UPS. I called their 1-800 number and have them hold it at the Detroit location. Told me they will call me back in the next hour. Three hours pass and I finally get the call that I have to wait an additional two hours to come pick it up from 8-9. **. I get it and bring it home to install it myself.

I've Internet Essential. It's a program $9.99 internet service but every month Comcast charge me $60/$70. I've done everything upgrade my modem. Download the Xfi app. Still no explanation as to why bills are so high.

I live in Palm Beach Gardens and had Comcast for last 6 years. They keep on increasing my bill. It had gone as high as $200 + for the basic package, Cable, Internet & Phone. I finally pull the plug and went with the Internet option only and got myself a good Netgear cable modem. First 2 months went just fine, and then the internet service went from bad to worst. I would lose the service for hours at a time, I called & called and called and made all attempts to have this issue corrected. Since I work from home, it created a huge problem, as of now they haven’t been able to find out why the HFC (Hybrid Fiber-Coaxial) fiber optic node keeps on dropping at their end…

Xfinity has been a pain in my ** since I started service. They couldn't get my internet to work properly in my home. With all my TVs that was hooked up my cable keep needing reboot and then I started my service on the 30th of June and they billed my account for 2 months service and took $402 on an auto pay that I did not give permission for. Shutting this down before anything else escalate. I recommend Google Fiber.

Comcast sold me a package that they didn’t promise to. The only reason I bought the service was because of the two Channels I had specified clearly, then upon installing they were not there and they told me I had to upgrade. Then the box broke 3 times and in the third time they told me “take it to a local store to be fixed”. I called dozens of times to solve this, no avail, and no accountability for their actions. Contacted the Better Business people and they said “give them one more chance”. They offered me a ridiculous settlement, and never answered the phone again for me to follow up. They are a monopoly and feel that they can’t be touched. I have formally listed my complaint with the Better Business Bureau, and have launched a large social media campaign on Facebook, Twitter and Instagram, to get others to know that this is illegal and not correct behavior.

I moved on June 26th and had an appointment to have service installed at my new home on July 3rd. Without any prior notification from Xfinity, my appointment was canceled. I set up another appointment for July 10th and that appointment was also canceled without any prior notification. I set up another appointment for July 13th and that appointment was rescheduled until July 20th without notifying me. I have been promised service 3 times and all 3 times my appointments have been canceled. I was promised by customer service rep Ryan ** to have 2 additional TVs on my account for no cost, and installation at no cost, due to all of the problems that I've experienced, and now I'm being told that that's not going to happen.

My Father in law moved in with us and wanted TV service, so we set it up at a cost of $125 to set it up. It was then $16 dollars a month more to get his TV. 5 months later he moved out and we wanted to turn off our TV service. The customer service guy told me that he would not be able to find me cheaper internet even with out TV. I asked that they drop my internet speed he said it would cost me the same as I'm paying now to drop my speed and my TV. He was unable to help me lower my bill even though I was willing and wanting to give up services to get my bill lowered.

Comcast Business apparently couldn't offer me TV so when I transferred to Comcast Xfinity they charged me to break a contract with them to sign a new more expensive contract. You also have to sign a new contract and pay to move with Comcast Business as if moving isn't expensive enough!! To unplug and replug a modem = $199 unless you sign a new 3 yr contract then it's only $49. Worst service platform too. It's even a challenge to pay a bill. Don't do it... Anything but Comcast Office is a smarter choice.

For 13 yrs I have had your service. At best my internet speeds average less than 5 mg up and down speed. Over the years we have replaced hardware, many service calls etc. All I want is like 15 to 20 mg. Very rarely does that happen. As a company they say now up to 150 meg. Never happens. So now what???? I keep paying more for less service. The last couple of years the technical people say "my neighborhood is overloaded for years." Thanks for doing nothing for 13 years. What if I did this to Comcast as a business. What would they PAY FOR??

Comcast has been the absolute worst company I have ever received services from. I had them for almost 5 years due to them being the only provider in the area that I lived in, unfortunately. The first issue I had was receiving a notice that I would have to pay 2 payments and a late fee due to "missing" a payment, but luckily I keep receipts. Then, my roommate and I were offered a free month of basic cable and we installed the cable box ourselves so we wouldn't be charged a cancellation fee, but when the month was over we were charged, and In full, so we returned the cable box because it was fair and the bill would have been out of our budget to keep it.

Absolutely the worst company in terms of customer service. Associates tell you nine different things, lie to you, and add fees for absolutely no reason that they refuse to remove. Canceled them after a year to avoid early cancelation fees even though I would have liked to have canceled them after the first month due to hidden fees. We were still charged fees for the following month (after canceling them as our cable provides) since our “promotional period ended.” Still dealing with calling them even though they are no longer our cable provider. Complete unjust, unreasonable company. Consumer fraud for charging us after we canceled them.

I had an absolute horrible experience with Comcast. I've had several, but this one tops the charts. I purchased their xFi pods. They did not work, constantly slowed down my existing Internet. I went to a retail store to return them. They would NOT take them. I went to FedEx to ship them back. Never received a refund. Comcast said, "wait 90 days." Then they will not give my money back. Essentially I gave them $130, and I don't even get to keep their crappy product. This is on top of the $300 a month I pay. Thank you for consistently being the worst.

Zero Stars if I could, furious! Our area is afflicted with regular outages, neighbors have all been calling and basically we are screwed because "Comcast knows when there are outages and will fix them as they come up." This is acceptable when it is the occasional outage but something is WRONG here!! REGULAR weekly outages and intermittent service, many of us work from home and this is ridiculous, inconsistent service w/ NO $ credit for bad service because outages aren't long enough?? What about FREQUENCY!!! "OH WELL" from XFinity/Comcast as they are the only game in this rural neighborhood so why do better.

Comcast lacks integrity, care, quality internet and reasonable rates. They jacked up their rates, promised that their regional executive would help. Gave me the evasive runaround for 2 weeks, refused to call during my availability, and then claimed they couldn't offer me anything lower. Asked for them to adjust the bill till I could secure other internet given their false promise and they refused. Despite cancelling I will still owe for 2 1/2 weeks of internet at a rate that is 4 times what I was paying and which I simply cannot afford given I'm on disability. This company should be ashamed of themselves.

First of all, the service is extremely overpriced for the product you are receiving. Power Outages are a WEEKLY THING!!!! And an ALL DAY THING!! It's ridiculous! They don't even offer a promotion, deal nor a discount for leaving you a whole day without the service YOU ARE PAYING FOR! Which in our case, is on AUTOPAY to purposely avoid service disruption. This isn't a one time thing. It's a reoccurring situation they want you to deal with, and receive no special treatment on their behalf, simply because the rest of the neighborhood is experiencing the issues as well. I am forced to have Comcast. But I am counting the days until they go out of business because there's no way in hell, this type of ** can reoccur continuously with no consequences..

My internet was very slow. I checked with 5 different devices, some wired, some wifi, some direct from the modem and three different browsers. I used three different speed tests. All came out the same. I contacted tech support for my modem. They checked the firmware release, reloaded it and then an online check all came out ok. I contacted Xfinity and they did the usual "is it plugged in" all the way through sending some signals to test. They blame it on the modem or router. Certainly not their issue. Their answer is to contact the modem manufacturer even though I already did. Their only other option was to purchase a new modem. So I'm pulling into my driveway with my new $300 modem and my neighbor stops me. He asks. "Is your internet really slow lately?"

After a nice young man came to our door 2-3 times, he finally sold us. He failed to mention that with these "new high speeds" we would receive over $100 in overage charges a month. I am so upset, our bill has been 3x the normal amount. No other internet provider we have had in the past has had overage charges, they typically just slow your speeds after a certain amount of data.

I learned that I do qualify for Comcast Internet Essentials internet service which Comcast provides me a free wireless modem router for. Other than that the actual service is only $9.95 per month. Comcast I.E. offers close to unlimited data or at least more than enough data for what I need for doing things online. However, after one year of mostly smooth service, Comcast seems to have lowered my connection speed. The modem made a grinding noise when I first started using the service and everything transferred smoothly. Now the modem is completely quiet... Comcast has decided to turn my transfer rate down, making my internet experience at times, so frustrating that I consider throwing my laptop computer on the floor and jumping up and down on it.

I have had Comcast internet for the past 14 years, during that time I would lose service for one reason or another and it was not from equipment (modem or WIFI) within my home. Every time I called about it, I get the standard recording "there is an outage in your area, our technicians are working to resolve the problem, and should have it fixed by 3 pm". There have been times I would not have service for 24 to 48 hours. But would be charged for it. Now to all Comcast users you have to ask for the credit even though Comcast knows about the area outage.

If I could give this company a minus 5 stars I would. My internet and TV are constantly down. We call and open tickets, but this company doesn't care. Plus we asked for a credit and they say they will have to investigate but never give an answer. If you live in Coconut Creek Fl, Pompano Beach Fl go to another company. They are taken over this area and do not care if you have service or not.

I was a Comcast subscriber for over 6 years. The last time last time they called about a change in service I asked, “Does this package include HGTV and the Food Network?” They said it did, or I wouldn’t have taken it. About eight months later I get a letter saying that I had been receiving these channels by a programming mistake that had been giving them to me for free, but they would now cost more if I wanted to keep them. Some marketing director must have thought he was real smart. It just ticked me off. I was already paying over $80.00/month for service and this was going to cost me an extra $10.00. I left and went with DirecTV. I paid about the same but got more channels and less bull. After that they came back and demanded $100.00 early contract cancellation. Like a fool I had thrown the letter away and wasn’t going after a lawyer for $100.00. But before I ever go back to Comcast I will go back to the radio.

The super stupid and worst service I ever have. They billed me $1745.00 for service that I already stopped it on 1/15/2019. After six month they want me to pay 1745.00. Why they dont ** know in the same time they said I am responsible for their stupid service and mistakes. I am super pass off. I called sooo many times before to solve this problem and the crazy increase but what their employee said, "It's just the same system. Just ignore it. We will fix this and will adjust this billing." So I can pay for only 15 days off service. Damn these people are a thief. I dont recommend this ** company. Dont sign up with them. 8396510768759601745157

Xfinity SUCKS!! OK after fighting for 5 years I am giving up. Have been paying Xfinity for High Speed and Boost for 5 years and am regularly getting below 100 Mbps when I am paying for 250+ Mbps. Have had techs out here 16 times and wasted probably 60+ hours over the years working with them only to get nowhere!! I would not recommend Xfinity/Comcast to my worst enemy!

First of all not only have I been a customer since the 1990s, I have worked for them (and I can tell you horror stories about their internal processes too). As a worker, I had no worries about the prices. But after I left and had to reduce my package, no matter what I did I was going to pay 200.00 per month or more. I only worked with them for two years, and prior to that I paid 120.00 for the same services. They wouldnt let me move to All-Ip either, acting like I was talking about the stream only service. In the end I switched to AT&T, only because they have fiber right in front on my house. I'm not crazy about AT&T either, but at least for a while I'm not saddled with a rudiculous bill for internet and simple cable.

I signed up with Comcast for a contract price of $50 dollars, the first month they billed me for $56.36 and the next four payments were that amount. In June the price is 60.32. They said there was an “upgrade”... But I was in contract? What is that? They are able to change the price of a contract... No bueno!

Do not go with them...this is a bottom line corporation. I sold my home and moved to another location. I tried to transfer my service to a new the new home and Xfinity was not serviceable in that area, they went as far as putting a ticket in and sending a service guy out to see if they could service, no luck. 2 months after my move I received a bill for $60.00 for early termination of contract. The contract stated if you move, and they cannot service you still have to pay a early termination fee. This is unethical to put this clause in a contract when the company cannot even service the new location, if you can service the new location and they do not transfer. I get it but when you tried your hardest for service ...not right.

Called Xfinity to upgrade service, was quoted a price of 162.04 and was told just have to go to Xfinity location in Nashua on Daniel Webster and pick up the cable boxes as I have my own modem. When I got there it took a little while to be called over for help. Zach the customer service rep looked up my account and gave me a higher price even though the computer showed what I was quoted. He was rude and said the reps on the phones were wrong and that the price did not include the box. He offered to get the manager but when I agreed he said the manager couldn’t help me and In fact it would be the higher price. I called order line again and another rep quoted the same exact price as the first one. Zach was rude and not professional. They thank you for your loyalty since 1997 because they are told to BUT they do not act as if you are. What a shame.

I called Comcast on 5/20/19 and specifically told them that I would like my service to begin on 05/24/2019. Today, I received a bill for their services with the billing date of 05/20/19- 06/19/19. I called Comcast and asked them, "Why am I getting billed for 4 days prior to the start of my service?" The first rep I spoke to had no explanation and the second rep I spoke to said, there was nothing they can do. I am extremely upset about this! I know it may not be a big deal to others but how can I get billed for days prior to the service begin date. This is not right!!!!

I called Comcast and asked If they could save me some money for myself and my 80 year old parents whose cable bill I pay. I have been with Comcast since 1995 and my parents have been with them since 1988. I wanted to keep the cable just the way it is with all the upgraded channels and all 4 movie channels that we had. The agent found me a better price. She said it would be $30 cheaper per bill and I said, "Ok let's do it." Within an hour and a half of getting this done she was courteous and professional. When the smoke all cleared 6 days later I've talked to 4 different people including the right hand man of Tom ** and was told nothing could be done for me and that the agent was sent back for more training.

The rates for packages is ridiculous. They can't offer me a lower rate for the internet (x1), phone and TV bundle than $195.00/mo! They tell me that it's a bundle and that's why it's that high so why can't I get just internet and phone for less? A friend of mine has just phone and internet service and pays less! There has to be a revision done on the price of package deals!

Our service is flaky. It can go min. at a time with no connectivity. We tried calling Comcast and all we get is this dumb recording that says "reset your modem". I did that even before calling them by reading the directions at their website. I need to talk to a real person!

Comcast has consistently treated me with awful customer service. On more than one occasion they gave me plan options and then did not honor their promises. Most recently, they did not update me of changes made to my plan, and then when I incur unexpected charges they would not work with me at all on a solution. I called to see about getting a better data plan and was made an offer. Then when I called back to accept the offer they told they could not honor the plan. I was treat rudely and told in a very smug manner the offer was not something they could actually offer me. Then as a slap in the face they made me a counter offer of the exact plan I already had. As if I would not realize the counter offer was the exact data plan I already had. If you have the option to go with another cable/internet provider, I would highly recommend choosing anyone other than Comcast.

Paid for 30 days of Xfinity hotspot wifi and only got 15 good days. The other 15 days, I maybe got 2-3 minutes of internet before the connection cut out. Could not get help through customer service. In fact, the customer service rep I spoke to did not seem to know that there was Xfinity hotspot internet offered by Comcast.

I called to get internet service and they pulled my address up and said, "Absolutely. We can provide you with internet service." They did a HARD hit on my credit not a ping. Ok. I’m good with that. I take off early today to get here for my appt and the technician calls me 10 minutes after my appt and tells me they do not provide internet service in my area. I’m livid. Not only did I take off work early, I now have a hard hit on my credit and I bought a new Tv that I didn’t need, but I can’t take back now due to it being out of the box. And all they can say is, "I’m Sorry." I am beyond livid. BEWARE!!!

Got a new router for faster internet speed and the phone service did not work. Instead of resetting it remotely, they sent a repair guy to reset it and charged $60!! Comcast is a dinosaur that needs to go extinct.

Calling their service High speed is laughable. 150Mb/s down 30Mb/s up in a metropolitan area, Packet loss beyond belief, daily outages, inept customer service, and monopolistic tendencies. The world would be better without Comcast. High speed. In 2019 can asymmetrical 150/30 be called high speed internet? I don't think it can. Anything sub 200Mb/s full duplex is not "High Speed", and we aren't talking about Megabytes per second, we're talking Megabits per second. Don't even get me started on their routing, if the person who designed their routing table applied as an actual skilled worker, then he either lied, or the establishment who trained him should rethink their line of work. And to top it all off they don't feel the need to provide faster service because they have ripped the competition out root and stem. You don't have an option, you're going to pay their price for their speed, and you're going to like it.

Applied for new service and told within 2 hr everything will be set as my house been all connected. After spending 2 hours of long with support to activate the account and my modem they found that its need to be hooked from outside. They gave next early morning and then some one in the morning cancelled my appointment with out any reason. Called 12 noon they told everything will be taken care by evening, called 4pm nothing happened and again same we are taking exception and someone will be there shorty. Called 5:30pm same story and told some mistake happened while placing your order and then again called promised by 6:30pm someone will be there without fail. Nothing happened called 7:15pm so now we can't schedule as tech team left for the day. As it weekend so not sure whether they can schedule anything. Ridiculous and bunch of liars in the company. Hopeless customer obsession and care.

I have Comcast and they keep raising prices in a noncompetitive area, where they are the only high-speed ISP in my general area, which is by definition a monopoly and it is illegal by Federal law. Something needs to be done about Comcast/Xfinity.

I am paying for 150mbps and when they have system issues it either crashes totally or delivers less than 4mbps. As I telecommute and my job is in a critical path, this not only affects the company I work for but my income as well. They prorate loss of access at $8+- for 8 hours work lost. This is a screw job and there needs to be compensation equal to loss.

First, if you ever need to speak with a Comcast agent you need to have multiple free hours. It takes time to get through the maze that they have created when you call customer service, and when you happen to get to a live agent they usually can't help you and transfer you to someone who "supposedly" can. We cut our cable TV cord but kept the internet, because we have no other choice. Since then, we've had issues with internet speed and internet coming in and out. So, called (waited) and finally spoke to an agent that determined that someone needed to be sent out to check out our equipment. So, they decided that we needed a new cable (more $) and a new router (more $). They keep finding ways to screw you. Why is no one investing Comcast!

I have Comcast Business class. I pay extra to get faster service and a static IP address so that my web server can handle my businesses. Last Sat evening a severe thunderstorm came through. Took out a wide area of Comcast service...several hundred subscribers...including me. I reported the outage and they told me it would be fixed in 4 hours. When I checked again in 4 hours, I was told it would be fixed in another 4 hours. When I checked then, it was pushed out another 4 hours. This went on until the service came back after being out about 30 hours. They sent me a text message that my service had been restored. Problem is that it wasn't. I called tech support again and the techie confirmed he couldn't reach my modem. He ordered a technician to come out and get me connected. However, he couldn't get one out for another 8 days!!! Imagine Comcast being off the internet for 8 days.

I have been having problems with my internet. Every time I call they want to do a modem reset which doesn't fix my problem. I waited the 10 minutes they said it would take and then they disconnected me. No matter how many times I called they kept wanting to reset my modem first before I could speak to an agent. This is awful. Customers should have an option to speak to an agent no matter what. When I finally went thru several numbers I finally get a person in the business department, who got me to an agent that informed Me I needed to go to a store to get a new modem. When asked, "If this doesn't work do you have a number I can call to avoid the recording?" The answer was no. I hate Comcast and if I wasn't signed into a contract I would get rid of them permanently, their customer service is the worst and their service sucks.

Thank you so much for recommending the xFi Pods! I am in a three floor townhouse where wifi is needed in all spaces. Although I have the blast fastest internet from Comcast, our computer connections were lagging. With xFi Pods, plugging in pods on each floor, easy set-up, and now the connection is super fast. THANK YOU!!!

My internet service is super slow and I am trying to speak to an agent about this and the voice robot keeps on resetting my modem and will not transfer me to a live agent. Very frustrating. And it is not as if there is any alternative in my neck of the woods.

They have horrible customer service. My internet went down and I had to call like 5 times and never fixed the problem. Went to stores and ask for technicians to help me and never went. I got sick and tired and left this people and got new company and they keep charging me for months. Now my bill is super high and they say can not do anything you need to pay that.... I do not recommend Comcast / Xfinity at all.

I was lied to 3 times by sales, promised HBO, SHOWTIME and 1 GIG of internet speed. Tech showed up to install and none of these were included in my package. I am currently getting 40-60 megabytes of internet speed and paying for 250. Customer service has done nothing to compensate for the misrepresentation or horrible internet service. I would rate them with ZERO stars if I could. From, Danbury, CT

I don't intend to include too much identifying information, but I had no idea when I came to this state, how disturbing an experience it, and its main internet provider, would be. Just call the recorded customer service line, and you'll know immediately, that it's full of "catch 22" dead ends, and checkpoints. The initial installation, which I had scheduled over a month out, became grounds for me wanting to leave and drive back home, or where my home once was. They have a monopoly, so rest assured that their "connections," lie beyond just internet service. So simple of a matter of a tech showing up on time, and setting up a wireless router, one would think was a snap, but the blatant dishonestly, and one would assume incompetence of their customer support center, is something "out of this world."

As you can see from other hundreds of reviews, this is the worst internet service you can have. Unfortunately I was bound to use it for 3 long years because it was the only provider in my residential community. Worst speed, connection issues, high prices and hidden conditions. Every year they automatically increase the monthly bills by saying "your promotional offer has been expired".

Tried thru chat and 800-xfinity to get password reset; was able to provide all info about account but they would not send because we were not in the house where service is located. Transferred to tech support - still no help. USELESS Service!

I’ve had Comcast for several years. I got divorced 2 years ago. My ex and I went to Comcast to sign me off as the account holder and the entire account. That way he could keep the boxes and not have to start over, it was just easier. I moved out and got my own service with them. It’s been issue after issue. The biggest issue is that after 2 years I came across my name and phone number still attached to his account and never was taken off. I was actually logging into what I thought was my account to check for a credit I was probably never getting, that’s another story.

Once a week, outages, problems... Please call XFinity billing department and demand adjusting your bill. The only way for this company to learn if they start losing money. They should be aware that providing bad service will affect their business

So one evening I received a call from a salesman from Comcast asking me how my service was and there was anything I would like different. I simply told him I enjoyed everything I had, I wish my speeds are faster but I was fine. He proceeded to tell me for 5 more dollars a month I could get increase speed up to 50 mbps... The next thing you know I am checking my bill a couple days later in my bill is 35 more dollars. I ask the representative when I called Comcast why it was so high. She had informed me that I had switch to the Triple Play which I did not even know I had dawned I was on the Blast package for 74 bucks among plus another $5 for speed should be $80. For some reason my new bill was a 110.

Well, I refuse to get #screwed by Comcast. After being a loyal customer for 10 yrs, always paid on time, they all of the sudden want me to pay my bill of $53 + an additional $170 for DATA. Just google "Comcast data cap lawsuit". It's TOTAL **! So Today I shut it off! No TV, no Internet. #UnPlugged

We were paying almost 180.00 for Triple Play package. Box went out and we took it to a store. While we were there rep looked at account to see if he could save us money. He saved us a few bucks with a 2 year contract. When got home we no longer had any of the channels that we watched. The rep promised us nothing would change about our stations. Liar! Every rep you speak to can't answer your questions and it is a total scam. Putting you on hold, etc. My spouse told the one of many foreigners that we were going to package up everything, bring it to the store and cancel all of it.

I have had numerous problems with the internet going out and needing to restart the router. We have tried 4 routers with the same problem. We have concluded it is the network. This problem has gone on for 3 years at my residence and is getting worse. But there are no other providers in the area.

They allowed someone to go online and order services in my name. This person didn't have to verify who I was to him or anything. They sent a technician to install services at the man's home that stole my identity. After I called to get the $9.95 internet for my son who attend school with reduced school lunches and giving Comcast my personal information, I was informed I already have services at an address I never lived at and signed by a man I don't know. I got a police report and the man has been arrested, yet his address still receive services in my name and a bill for $200 Comcast trying to get me to pay.

I have been without internet for few days because their offshore customer service agents are the most helpless and useless ones in the world. When I decided to cancel the service it still took me about an hour to make them understand that my last day should be the last day the service was available to me. They still wanted to bill me for all the other days that their support service was trying to resolve my issue but was not able.

Comcast have a service that is called prepaid internet. With this service they don't ask for a deposit or a contract. Only the customer will buy the box and pay the first month when you want the service. What they don't told you is the box that you getting is used and do not work only for few days of course. I paid $80.00 dollar for that service that only had one day 'cause the box wasn't working. They will replaced it for other the same used and not working. I lost one day trying to get my service working or my money back but I couldn't. IF YOU DON'T WANT TO LOSE MONEY AND TIME PLEASE DON'T BUY THIS "PREPRAID INTERNET."

These people don't give a RIP. Worst customer service ever. We need other choices to go to. I will never recommend. Out of service from them working on the lines to land now no service. The best they can do is 3 days to come back out and fix their wrong.

My fault. We moved, there are no other cable providers. I called Xfinity and was quoted $79.99 triple play for 24 months. I said go ahead, and they came the week I moved. I was not billed $79.99, but $99.99. They said I agreed to it, and that there's nothing they can do. I didn't agree because I didn't have a computer to acknowledge and agree. Sneaky -- I gave them the name of the person who quoted the info but they can't find the phone call... and there's no promotion going on now so they can't change.... I hope another provider comes into my area who will offer lower rates as I will switch.

For the second time in the last few weeks, I have experienced trying to get on the Internet with instructions to restart my service. The first time went smoothly, except that I did not know I had lost the service through no fault of mine, I might add. I did miss the opportunity to work from home for many hours, because I have a laptop tied into my wifi. Tonight took me 35 minutes with a technician named Kevin between the hours of 6 and 6:35 pm, when I finally got service, on Thursday, April 25, 2019, who had me disconnect the black cord and unscrew the cable. The latter was difficult because I lack strength. No one should have to go through that! And certainly not so often!

Comcast has the absolute worse customer service ever. Their automated answering is unable to recognize English no matter how clearly you articulate it. They keep zero records of what has been discussed about your account and given you have been a customer for over 10 years and faithfully paid your bill on time every month they still don't see that as a reason to not schedule service men to come shut off your service when their automated billing screws up and doesn't take your payment. No phone call, no investigation, they just shut your internet off. After spending at least 3 hrs on the phone trying to get it sorted out and thinking you have you wake up the next day to have to repeat the whole process again. But that is not the end of the story so wait for it.

I first likes to say that Comcast Representatives are not very knowledgeable. I contact them concerning my data usage and he told me it was because of my Amazon fire stick. I explained to them if they had better services I would have to use a fire stick but yet he still could explain to me why the excess data usage when no one is at home. This went on for about an hour and ask to speak to someone else. Never allowed to. Thank God that I'm only in this contract for one more month and they can have their bad services. It's so sad that in the ** community they only give us the scraps of everything but I'm not garbage material and I'm not going to accept garbage service so I pray and I hope that someone else sees this and be acknowledged that Comcast is truly a rip-off cable company.

In August 2018, I canceled my television service with Xfinity and requested to keep my month-to-month contract for 250 MB internet service. The salesperson offered 1 gig internet service for the same price if I signed a 24-month agreement. I explained that I wanted to stay month-to-month because I might be moving to a place without Comcast for work.

I've had Xfinity internet for several years now and I have to say they still SUCK! The internet constantly goes out or slows down. It doesn't matter how much you call them. They always have some lame ** excuse why. When are we going to force these huge CONGLOMERATES that create monopolies to at least give us quality service. I hope everyone knows that the USA has some of the slowest internet service in the world because these guys are trying to nickel and dime the ** out of everyone... DISGUSTING!!!

So, they offered me a “unlimited “ internet package with a “pro” velocity. They told me that it was a promotion they have and that I only had to pay around $132 with tax, first ???? red flag, internet wasn’t working well, and was as slow as it can be. I called and they told me to change my router which I did. A week pass and same problem, called again to complaint just to found out that I have a bill of $210 because I exceeded my “unlimited “ plan... How do you exceed and “unlimited” internet??!!

I called Comcast in Feb 2019 to find out when my contract would expire and see what plans were available. The CSR told me that I could get better speed and TV for $39.99 a month with Broadcast TV fee of 9.60 Est taxes $1.48 $51.84. I paid my last bill which was $29.99 then with all the pro rating and advanced charges I paid another bill of $82.67 then I went back online to see what my next bill would be. $70.06. Looked at the charges. My base rate was increased to 44.99. They claim because I was not on auto pay. Looked at original contract and states I could save an additional $5.00 a month for auto pay. Don't trust them so I had it removed. My broadcast TV jumped to 21.05 and taxes 4.12.

Keep your eyes on bills. Comcast practices gradually increase monthly bills, even if a service under a contract. It is first. Second Comcast makes billings due day early than it was set up, on a couple days, sometimes earlier, to force customers pay late fee, if the Customers late pay their bills. Also that way gives Comcast to make extra cash, because Customers pay more than 12 times in a year. Plus the internet speed much slow than promised. Terrible way to make money.

BEWARE OF COMCAST! OR LIES, LIES AND MORE LIES! In early February 2019, I answered a Comcast advertisement I received in the mail for two years of Internet and TV at $35 a month. I called the 800 number provided (855-888-2173), and a salesperson who identified herself as Traneka, located in the Miami area, suggested I would be better off with a package called X1 Starter Triple Play for two years at $79.99 a month, not including various taxes, for Internet and TV plus telephone service, and including Showtime and Starz at no cost for one year, as long as I signed up for Autopay and Paperless Billing (which I did). I also signed up for a smartphone that was to cost $4 a month, and I was to receive a $200 Visa Prepaid Credit card for the X1 Starter Triple Play and a second $250 Visa Prepaid Credit card for the phone.

I'm at Jury Duty so I got time. In November, I ordered internet service. They couldn't get my appointment correct and sent people on days we didn't agree on. Then when someone finally showed up, he came with no tools. He left to go get them and came back and accused one of my neighbors of stealing his bags which he left in the alley. I called to complain and they promised me a credit (which never I never got). And then sent someone else. Okay, so now I have service.

Have been a loyal Xfinity Internet customer for 14 years at my current location. Has anyone else in North Central Massachusetts experienced very unreliable connectivity over the last 3-4 months. When the service is up, it screams at top speeds, but it seems that it goes down very often during the day. Troubleshoot my own connectivity on a regular basis and it's not internal for sure. Regards, David - Templeton, Mass

Finally got fair billing from Comcast when I said I was going to leave for greener pastures with HULU's Live TV package for $30 per mo. There had been no billing increase for months from Comcast after that. Oh, but wait, I got suckered into signing up for Xfinity Mobile, because of ATT's poor billing practices. Guess what...my internet and tv bill went up immediately after signing up for the Xfinity Mobile service. They figured they have me now that I signed up for Xfinity Mobile and gambled that I wouldn't want to cancel my Xfinity internet and tv service even if they raised their rates. Wrong! Only two more months to get my rebate back for my phone purchases and Sayonara Xfinity and Xfinity Mobile; hello Youtube Live TV or whoever. It's amazing how this company trips over dollars to pick up dimes. The real irony is the CEO and his Execs don't even care, because they use foreign telemarketing entities to filter the complaints.

I have made multiple calls to Comcast support. It is very hard to get past their automated call system and talk to customer support. When I finally get someone, I am told that the service interruption will be fixed that day. Next day comes and the problem is still there and I again get the same response from customer support. One agent suggested that I find the repairman and ask him but they will not talk to me. Many other residents in the area have reported the same problems. Comcast is unresponsive to our support requests. This problem began 2 to 3 weeks ago. Can someone please help???

I had to phone this outfit to see if there had been an outage. The call was routed offshore and I could not understand the operator to save my life. I asked to be transferred to the US and the call was disconnected a multitude of times by their customer service. I finally gave up and reset all of the devices and the service was restored. God, I hate this company. Not hard to see why they score so low..

Saw the bad reviews, but for the price, thought I would roll the dice. Definitely not as advertised. Bought the most premium package and the internet is constantly failing. It won't come back on until the next day. Pretty sure that they turn it off after you use a certain amount of data (which I really don't use hardly at all). Asked them to come and fix it as it was just installed a couple of months ago and they said there might be a fee to do so. Guy on customer service seemed pleased I was canceling. Just overall a really bad product and bad service. Wish I had just paid more and gone with another company.

I haven't had an interruption in service, as some of the reviewers here have had. Nevertheless, the quality of customer service is very low. I woke up to the fact that we were throwing away $232/mo on cable, internet and phone. We did subscribe to HBO, but that would still only account for a fraction of the total. We've been Comcast customers for over 5 years, and I thought that they would be willing to work with us on reducing the amount of money that we spent every month. They said that there wasn't anything they could do unless we reduced the internet speed. Because we sometimes work from home, that wasn't really an option.

I have been trying to get Xfinity cable internet activated in my newly built Chicago house for months. To no avail, despite plenty of calls with their 'customer service'. Too bad other cable companies do not service the area I live, as I would pay plenty of money, just to avoid dealing with this terrible company and its inefficient systems. A complete lack of customer service, internal communication and a flat out disrespectful treatment of (potential) customers.

I have cable and internet included in my homeowners association and in 2 occasions had to call a technician to come over to my house because I was unable to resolve the issue over the phone. On both occasions I clearly ask the representative if there was a charge for the service visit and they told me there wasn't. Later when I received my bill I was charge $70 for one visit and $60 for the other. I was on the phone for 4 hours in 4 different occasions to get this resolved. Got to the point of losing my temper after repeating the same history over and over again. Yesterday I was on the phone for an hour and finally got a supervisor to tell me they were going to refund both charges. I never got the credit and I am on the phone again, on hold for 55 minutes to talk to a supervisor again. This company's customer service is a shame! I just can't believe they can stay in business, it's a disgrace to the industry.

We were loyal Comcast customers and updated our service a few months before we moved into a new house, we called to move our service and were informed that Comcast did not service the new location. No one mentioned a cancellation fee until we received a bill for $360.00 and no one was willing to work with us on this at all. So after years of being a customer they still found a way to price gouge us. We paid the bill and will never be or recommend that anyone will be a Comcast customer again. The service is good but so are other providers. In the end it will always come down to how they treat customers.

My internet speed dropped way low a couple of hours ago and I attempted to use the Xfinity speed test and kept getting an error. It would not test the speed. So I went directly to Speedtest.net and my upload speed was 24.09 mbps. Normally it is closer to 30 mbps. So I called Xfinity and spoke with Joy. She proceeded to tell me it was my box not their internet. The speed will go back up here soon like it usually does. But she refused to answer why the Xfinity speed test kept throwing an error. So I told her I was not going to argue with her but that the problem is their speed and not my modem. Don't treat me like I am stupid and don't pass off the problem like I'm stupid.

Comcast is an awful provider. I’ve been without cable & internet for over 5 days, and still waiting for an ETA. I’ve called Comcast over a dozen times to have a different answer each call. The representatives are awful & really don’t care about the customer. I also spoke to a supervisor that made false promises. I’m so disappointed in the way I have been treated. It’s really sad that a company this size treats customers the way they do. I’d love the opportunity to speak with the Comcast CEO. NOT RIGHT...

Updated on 05/03/2019: I first wrote a review about Comcast and their poor customer service on March 31st, of this year. The issue I wrote about is still ongoing. The issue began with a contractor from D.R. Horton cutting our internet line while removing sod on March 27th. We had the cable/internet line pre-marked by Miss Utility because we were going to have a tree delivered and planted. Still the contractors managed to miss seeing orange paint and flags marking the internet/cable line and cut it in multiple places. After doing a self repair on the line, calling Comcast we waited from someone to show up. We were given an appointment for the next day Thursday March 28th. No one ever showed up.

Opened a Comcast Business line for $99 - 75mb/15mb 2 year contract. I had to move to a different location and they wouldn't transfer my current plan/price. Had to downgrade to $69.99 - 25mb/5mb and since I did not want to sign a 2+ year contract, I am getting charged a $200 installation fee just so one of their techs can run a tracer on the line....Robbery....Will be switching to Sonic after this 1 year is done. Comcast essentially became a bottom-feeder now.

We called Comcast over 3 weeks ago to help transfer our old service to our new house being completed. We knew they had to bury supply lines to the house so we gave them advanced notice. The guy shows up and there is no service line to the house. The same thing happened 4 years ago. These guys are just not serious about their job. If there was competition, this would not have happened.

Worst customer service you could find. Go elsewhere. After A year they will rip you off. Companies like this one shouldn’t exists. They charge me 170 a month after a year for just internet. I’m so upset. If you want to be treated really bad as customer go with them.

I had contacted Comcast in regards to a payment extension and was told it was applied only to have my services suspended. 1st I was told on March 17th my past due balance was 42.61 and that I could have an extension until the 26th. I contacted Comcast on the 26th asking for an additional 3-day ext which was approved by a supervisor, but the following day my service was interrupted which I contacted Comcast again where an agent told me at 1st she didn't see that arrangement and then said yes she did and that services would be restored.

I have had Comcast before and wasn't very pleased with it. However my new husband has had it for several years and since he pays the bills this is what he has chosen to have. We have our land line hooked up to it too. The only thing I don't like is when Comcast is working on something or something is busted, you are never notified by even a robo call. Comcast's wifi works much better than it use to. So far so good. I had CenturyLink before and they were pretty good. Not really the overall best either. Bill kept going up and up without notice. I had a traveling notary business and sometimes they just didn't take care of me.

Awful customer service provided by Connecting from Xfinity Assistant. Akshit. 3 hours later...would not keep my service cost the same even though the services are less than when I signed up! Going to just get internet elsewhere so I can watch TV at a reasonable cost without all this hassle.

I was given a number from my prospective management company to call for about setting up internet. I was dismayed to discover it is was Comcast as I have had previous experience with them. I was also dismayed to learn that the management company and Comcast use a loophole in the FFC rule that prevents exclusivity between ISPs and Apartment management companies. Given all of these things, I checked prices online before calling the sales representative. When I explain I only wanted to internet, he tried to immediately to sell me cable and internet because "it meant the internet was cheaper." I asked how would paying more as a whole for something I did not want or use make my cost cheaper?

I signed up for Xfinity/Comcast TV service in addition to their Internet service, which I already had. I specifically asked what I would be billed. However, my first bill was double the amount I was told -- nearly $300! They said it was because of the billing cycle. I would not have signed up at that time had I known what the first bill was going to be. The sales people are dishonest. Of course, I am now in a 2-year contract and I know they will ruin my credit if I don't go along. So I'm warning other people -- don't get Xfinity!

Comcast has billed me early termination when I did not sign up of another year. After talking to the CS for one hour waiting for the manager the CS kept telling me I’m on hold. Clearly they don’t want to assist. I signed one year only when the bill came up. I called. Was told the bill will just go up $20 more because I told them I will be relocating and won’t need the service anymore. Now they bill me $90 more of early cancellation for something I called don’t want to be in a 2nd contract. I don’t know where Comcast gets their staff that don’t document correctly what customer wants. After holding over one hr given the runaround by CS for the supervisor to come to the phone told that the bill is with the collections. Terrible. They bill you and you don’t have any recourse.

We called Comcast/Xfinity to transfer the internet service to the new address. They said because the house is new construction they have to verify address and update their system. Ok. I did a service availability search and their system told me the neighbor to the South currently has their service. It told me the neighbor to the North has availability and the neighbor across the street on the West has availability. They have to check and get back to me. 5 days later I call and am told they are still updating their system. The guy was super nice, he will try to expedite for me to give him 48 hours and call them back if I have not heard anything. I stressed we wanted the service for 5 days later and 5 days have already passed so it was getting close. 48 hours later still no update.

I filed Bankruptcy in March 2017. An unlawful bill from Comcast was part of the discharge by the Bankruptcy Court. Two years later, they are still trying to collect this bill. This is against the law. They have recently ruined my credit scores again. STAY AWAY FROM THIS COMPANY! Worst company in the history of the United States!

I recently downgraded my service and since then I have not been able to view a YouTube video in its entirety. The quality has also been extremely poor. I still have higher speeds than I do at my other residence where I have no issues whatsoever. I also looked up the specs and found that I have adequate speed to do everything I was doing before. In fact, I can still view a Netflix movie in high definition with no issues. Why can't I view a YouTube video with the same ease? Is it because someone is running interference to try and manipulate your decision to downgrade? Sure sounds like it. I seriously question the honesty and integrity of this company.

On Friday March 14 2019 X1 services out for about 6 hours and now today March 17 2019 woke up at 7:30 am and services were out again. Now it's 9:10 pm and there is still no service. If you call they say services won't be back till 3 pm Monday March 18 2019. Have called several times and asked for a discount and they won't even give an inch for any form of compensation. Great way to have happy customers.

A guy came out to install our internet and cable in our new home in a new development. It took him an hour to figure out that Comcast hadn’t provided service to the area yet. They said they would do this before the next guy came out, but they didn’t, and it took the second guy two hours to figure out that the same problem existed on their end. At this point we were so frustrated we cancelled service and made an appointment with another provider. In two days, Comcast showed up at our door without an appointment, pounding and hollering who knows what, scaring me to death. I didn’t know it was Comcast and didn’t answer the door. I wouldn’t have answered regardless; we cancelled them! They call my husband at work after bothering me at the door for literally an hour. My husband asks them why they are hounding his wife after we cancelled and with no appointment. Worst customer service EVER.

I spoke with the chat team about setting up my internet. I specified that I have my own modem so I will not be needing to rent one. That person sent me my contract. I read it. $59.99 for 250 download speed for the first year, and no other charges besides a couple cents on tax. Great. I accept it. All that was left for me to do was pick up my set up kit from one of their locations. Not knowing what to expect from the set up kit, the cashier hands me the bag and I sign the receipt saying I picked up my FREE self-install kit.

Where I live in CT, Comcast is the only provider for wifi/internet. I made no changes, but my bill increased $40. So why are they able to do this? It is not right and I want to report them but who should I call? I am a senior citizen who lives on SS and my husband has dementia so he needs to watch TV? They do not care? It's despicable behavior!

From the beginning I had freezing, lagging, pages jumping, and slowness. I wasn't using the computer so much and the interruption was intermittent so I thought it was the browser Over a 2 1/2 yr period I tried other browsers, then thought it was the computer so I bought and returned two computers as the problem persisted. I swapped out modems a few times and moved the modem to different parts of the room but nothing helped. I called a few times for techs to check it out and said repeatedly to check the incoming cable but nothing was fixed.

I just placed a new order with Xfinity, now I am getting the feeling this is NOT going to be a good relationship down the road. First off, the plan online was $29.99/mo. for 12 months, and you get additional $10 off with auto bill and online billing. So this sounded like a good deal, I placed the order online, it was easy. Then I chatted with a rep. online trying to ship the equipment to a UPS store where someone can sign for it. This should not be a problem, but the rep. claim it can only be picked up at a store, since I am in Chicago, I was close to one store, which I am fine with.

Have not had internet service running for full speed for a single day. Service and customer personnel sound like robots apologizing and understanding but 4 months into the contract still having the same issues. They ask for one more chance to fix the issue and have you go past the 30 day money back guarantee to lock you in. Run as fast as you can and get whatever other option you can get. They simply do not deliver the product and have service technicians come out every other day to accomplish nothing. I will have them continue to waste their tech time and have them come out until they want to cancel me as they will not let me out of the contract. I have a new full time job nagging them every day for the next 20 months.

I have paid for 150 Mbps internet. I have NEVER gotten CLOSE to that speed. I sometimes wait 5-10 minutes before a page even loads. What BS is this? Try any other service if you can. I don't know why there is not a class action lawsuit against these fraudulent claims.

I signed-up for Xfinity Internet plan with 30 days money back guarantee. I disconnected it in 10 days but I haven't got my money back. It's been 3-4 weeks. I keep calling customer service but nothing happened till date.

I've had Comcast for years solely because they're the only internet provider in my area. If they weren't, I would never do business with them again. Their customer service is garbage, they constantly mess up my bill (which has ONE SINGLE SERVICE ON IT) and their internet connection is slow, spotty and drops all the time. 0/5 stars. I hate this company.

This morning at 11:49 AM, I received a phone call by one of Comcast's sales agents, alerting me to the "fact" that my $24 per month service was just about to be increased by DOUBLE, "to $40.99." I was was shocked. I'm a senior citizen, living on my Social Security check only, and simply couldn't afford to pay twice my normal rate. The fast talking representative told me that "this was the absolutely lowest price Comcast could offer me," and asked me to provide her an online approval before she hung up, after giving me a high-pressure sales pitch, lasting over 30-minutes. She told me that if I approved, I had "30-days to cancel my subscription" and that she would be sending me an email confirming everything she just said. She never did.

Where to begin. I am yet another victim of Comcast's extremely deceptive business practices! I got Comcast internet for my apartment in DC in February 2015 on a non-contractual basis as a new customer. Every year, they increase the monthly rate ridiculously and I call back and ask if they can lower the price (or I will be forced to explore the competition's pricing) and they come back with the fact that they have a promotion going on and would lower the price. I ALWAYS make sure to ask if I can cancel at any time the answer to which has always been, yes. I also get cold calls from them all the time with promotional rates of this and that... So this has been going on for a while.

Charged me $70.00 to solve a problem I had notified them about for 6 months. Finally diagnosed problem as a defective DVR they supplied. Then they refused to give a break to a senior apt complex of 300 units. So much for Trump giving them a big tax break and then Comcast sticks it to Seniors. No compassion in that organization. Just greed.

Pls be aware. Do not fall in trap of free gift card or phone or bundle up kind things. Do not even fall into trap of high speed fast internet or kind of thing like your speed will boost. No no no. Big no. Company have lot of promotion and attraction will through lot of baits and if you are not wise enough you gone like once fish catch bait. That's over. In my case they promised to deliver extremely high speed internet and changed my plan by just talking. No difference. We reverse it but bill they charged according to oh boy. They will just take advantage of your goodness. Pls it is my humble request with you all customer. Pls be careful. Do not fall into their trap. They are not honest. Period.

I was going to disconnect my service tomorrow Feb 23. I was replacing internet and cable from Xfinity. I had been a customer for four years and paid $224 per month and they could not give me a discount so I decided to leave. A week before I called to schedule service disconnection for Feb 23. Feb 22 my new internet service did not connect due to a line replacement and the neighbors dog was hindering the pole. So I decided to keep the Xfinity and called to tell them that I was gonna keep the internet so they would not disconnect me tomorrow.

The only reason that I am giving a one star review is because it’s impossible to do a zero star… This is absolutely the worst cable Internet provider I have ever dealt with in my entire life… I would not recommend it to my worst enemy. I experience such hate in my heart for this company that it is probably unhealthy. I cannot express enough how terrible they are. There are not enough words in my vocabulary to describe the picture inconvenience and stupidity of this company. I spend more money on this than our water and heat combined. In the payback we get in return is complete crap service.

I called the 800 number and spent 30 minutes trying to get to an actual customer service representative to help with my internet connection issues. My internet goes down every evening for about 15 minutes and then comes back. I called into customer service, and every time I tried to get to customer service for technical issues the automated system wouldn't let me through and would send a signal to my modem to reset it. I finally pushed a ton of buttons on my phone and was able to get through to customer service and when I did was told that I need to call when it happens and they can do more troubleshooting.

They bait and switched me telling me I have 150 at 44.95 per month. I am getting 60 or less. I called 6-7 times finally got the truth. They admitted they did this. Tried to settle with me and offered a worse deal. Ripping on the handicapped and elderly. Bad company.

They cancel my account without telling me. It takes me an hour on the phone with them to reactivate it and now my billing cycle is a mess and they say 3 bills are coming. It’s so confusing and they explained it so poorly.

All cable providers are overpriced...cannot argue one over the other much these days with that argument. In the past month however, I have to now "authenticate" ALL of my apps DAILY. With much research...it is not an issue with Amazon/apps, it's Xfinity and their random BS IP addresses. This only happens with the apps that are "cable provider sensitive" like HGTV, TLC, Food Network etc...not Hulu, Netflix. XFINITY denies it, but it is most definitely their issue; I wish a different provider had rights in our area.

DO NOT USE THEM! Not only do they throttle (but claim they don't), their customer service is pathetic. Here is what happened to me in a nutshell: was on 3rd month of a 12 month internet contract with Xfinity in middle of current billing cycle which ran from 1/28-2/27 (date of review is 2/7). Called to cancel service starting at the end of the billing cycle on the 27th. Comcast was going to charge me the $69 for the internet through 2/27 and also charge me $80 for the cancellation clause ($10/month for remaining months of contract).

We have been Comcast customers for a year. We only had Wifi service, and paid about $40 a month. We decided to get cable to our 3 tvs. My husband called and ordered it, he wrote down all the details. We were told we would not be charged for the two extra cable boxes (when the guy came to install, we were and it was an extra $20 a month). We were told we'd get TCM and when we turned on the TV, it wasn't there.

I have been a Comcast customer for many years and they constantly are changing fees. I've had the same internet router for years and they just raised my rental rate 15%. They also increased their Broadcast TV fee by 25%. This is a fee not required by law for them to charge. How do you justify the cost increase.

If I could give negative stars I would. Comcast/Xfinity is the most incompetent company I have ever dealt with in over 41 years alive. I recently moved my Xfinity cable and internet service from an apt to a house and I have had nothing but problems. The first 2 months of service at the apt were generally fine. The day I moved my equipment my internet would not connect. Comcast tried to force me into paying $70 for a tech to come out and troubleshoot the issue. They determined the issue was with their equipment and I still had to call them to get the $70 credited (I told them I was not paying it regardless). Then things worked fine for a couple days and all of a sudden our DVR started skipping, freezing up, and eventually we lost all access to DVR service.

This company must have a lot of clout in Washington. How do you keep a company that runs their business like they do without a huge lobby with tons of cash? Read the reviews. This week I've been without service twice. When I call I get a recorded message that there has been an outage in my area and their working on it. Their bill went up the usual five dollars this month so maybe their service will improve. Ha. Ha. Ha. Not funny. They should have their billing department work in the service department then things might get done. They never miss a billing cycle or a rate increase.

I have been a Comcast customer for their internet service for over 10 years and I always try to call about a month before my contract is expiring to check for new promotions. Unfortunately I have noticed a pattern over the last 4 or 5 years where they never have a promotion at the same rate I am currently at but always seem to have a faster speed offered for more money. I have continued to agree to pay the more money each time because there is no other option for internet in my area. This time I called I did not agree because the increase was above what I can afford. I am extremely frustrated that each year I call I seem to agree to pay more money, although I am getting a faster speed, but never seem to get the same price or the deal that I am looking for.

Terrible company - they try to oversell & hard to cancel. I cannot stand this company. You are required to give 60 days notice (FOR AN INTERNET COMPANY). Plan AHEAD! Then they email you a voluntary cancel notice. I feel bad for people that work here. I will never choose this company again. We had it for our personal service, as well as a condo we rent. Other than a few times w service people, I have to say it is 95% an intolerable experience. I would give it a big fat ZERO if the review allowed it. WATCH yourself!

In 2014 we signed up with Comcast - Xfinity without signing a contract. Around one year later their promotion ended and our bill went up, so we let them go. Within one month I personally returned their equipment in their boxes, and of which I have the return receipt still with me. But later I learned from Equifax that they were giving me bad credit for not returning their equipment! Bologna! I called them and gave them the receipt number, but I was told that they could not do anything about it. They are full of it!!!

Honestly, it doesn't really matter how many of us write negative reviews or complain about sub par service. Comcast is able to monopolize certain areas and therefore get away with providing this awful service. They argue with you about crediting you a dollar figure which is PEANUTS to a company like theirs while essentially telling you you should have to pay full price for service that doesn't work.

After many months of using the Xfinity site to pay our bill, I got a notice that our payment was not processed and that we had incurred a late fee. I keep a ledger of all payments and show the payment was made on January 3rd. Tried to call customer service but there is apparently no way to do so. Had to request a call-back for the following evening. Someone for whom English is not their first language went to great lengths to not be helpful. Refused to consider they might have made a mistake and didn't care that our payments had always processed on time in the past. Desperate to find an alternative for our internet/TV.

Since May 2018 orange cord laying across backyard, draped over fence and down side yard. Called Xfinity, was told they would be out July 5th to bury cord, no show. Called again. Told September 9, here it is January 2019 orange cord still laying in backyard. Call Before You Dig has been out 4 times and placed flags front, back and side yard. When contract is up will be cancelling.

NO stars. :( At the end of a 40 minute phone call, the CSR sent a link for me to check 2 boxes to proceed with my request for internet service. The first box was me agreeing to a bogus $70 installation fee which was totally unnecessary. I explained that my son had service here for months and transferred the service to his new address. He left everything behind including a router and booster all still connected and plugged in. I was not trusting that after I checked that box that the installation rep would remove this charge, so Xfinity lost my business to AT&T, which is way better anyway cause it's fiber optic!

Well today drove me to write a review. I've been unsatisfied with Comcast/Xfinity for a while now because of the inconsistent internet speeds but today was the icing on the cake. My service has been out for 3 days now and in spite of all the complaints and reported outages in my area they are just sending someone out tomorrow morning. But wait, upon the phone call with Comcast the customer service rep informed my wife that they have on record that our account have over 100 degradation's on file and when asked will they give us some type of reimbursement for this the rep replied no because we didn't call in sooner.

We are paying $160/month for the fastest internet offered. Multiple times a week internet goes off for hours on end. Called the service line and everyone I’ve talked to doesn’t know what they’re doing and won’t fix it. They’ll send someone out a day or two later to look at our box and run all their diagnostics, but the box isn’t the problem. The wire coming into our house is. It was supposed to be fixed in the last couple days, but has not been. I live in a rural area and this is the “best” and fastest internet provider in our area. I would switch companies in a heartbeat if another provider had services out here.

A Comcast technician accidentally disabled my service today. When I called customer service about the issue, they scheduled an appointment for tomorrow afternoon. I called back and spoke to a supervisor, he bumped the schedule up to the morning, but refused to provide emergency service today. Not only does this leave my home without internet and cable, but no phone service as well. I explained to the customer service supervisor that my kids will be at home for a short time tonight with no phone service and he still refused to send a technician.

Worse place I have ever had to deal with. Bill is all messed up. Somehow someone else’s account is tied in with mine. Ask this to be fixed multiple times. Won’t do anything about it. Shut off service because I refuse to pay for someone else’s bill. And now they don’t ever remember and conversations about this problem. Liars and thieves. Avoid this company like a bad plague.

I just called to cancel my service after having Comcast for more years than I can remember. I moved to a house that already has competitive service. The "customer service" rep was quick and condescending and made me feed completely unappreciated for having been a customer for "X" number of years. At the end of the conversation, he ended with "take care" and simply hung up the phone. Am I wrong in expecting "Thank you for all the years of being a valued Comcast customer and we hope to have you back someday soon"? I will tell you that this phone exchange makes it really difficult for me to be a future client. I understand the pressure of retention, but maybe the same emphasis on quality customer service.

We switched from AT&T with the promise of a fixed rate on our contract and better wireless performance. We then had techs out 4-5 times to get our service working. We have a pink screen on each time we start our TV. Then they increased our bill. Then our sales rep disappeared. Just plain poor in every way.

I found myself with a credit and I was moving to another town, Comcast was not available here. Comcast sent me a bill for some days after I moved out, to erase the credit is all I can think of. I called them multiple times to try to talk to someone who had an ounce of sense. The last person I talked to saw the error, sent it in to the right people to get corrected and said in fact they still owed me money from the credit and I would receive a check. After moving to two locations as our first house fell through, and some 6 plus months later, I got a collection notice for their error.

This company raises my bill every few months. I don't even bother calling anymore - it is futile. I got an arbitrary increase September 2018. I went to the store on Voss and a very nice gentleman named Jesus ** worked to get my bill back down to what I had been paying. If this review was for Comcast, I would give one or no stars. However, I have given 3 stars for Mr. ** alone. It is now January 2019, and my bill has gone up AGAIN. This is a constant headache for anyone, let alone a disabled person living on a fixed income. It is an sneaky, underhanded practice that needs to stop.

My WiFi goes on and off when using my phone at home. Sometimes the signal disappears when the phone didn’t move. Other times it says ‘incorrect password,’ even though I just was using the WiFi. I don’t trust this and wonder if someone else is using it since they have incorrect address for me. Zero stars for not being able to get help with this!

I noticed on 1.1.18 that my sent emails were missing prior to 8.24.18. We have been Comcast customers for decades and their customer service was ok but lately it is horrible. I was on the phone with reps earlier today for over an hour. I had to keep repeating the issue. The rep would repeat it then ask me later if the problem was also my inbox. I had to repeat again that the problem was my sent emails. After "troubleshooting" I was finally told that they would restore my sent emails and that would take a couple of hours. Shortly after ending the call, someone from Comcast called and we went through the same back and forth and they concluded that I should wait for the restoration to take place. No kidding? You called me! So, here we are six hours later and my sent emails are still missing. I called Comcast back and have been waiting for a rep for over 30 minutes. How difficult could it be to find and restore emails???

Do not use this company for ANY service. If I could give negative stars I would. This is the worst company & customer service center that I have ever had to deal with. Holding for over an hour, having to call MULTIPLE times and STILL not getting any results. Xfinity double charged me, which was their computer error (or so they told me). It’s been almost 2 months and I STILL HAVE NOT RECEIVED MY CREDIT. They credited my bill $20 “for the inconvenience”. But now the customer service rep miraculously cannot find the notes of why I received that credit on my bill or the notes of the 5 times I have called about not receiving a credit for the double charge. Wow. Unfortunately Xfinity is the only provider in my area, otherwise I would have switched right away.

I have been a loyal Comcast customer for decades. It is the only internet and TV service I've had, and up until recently I have always praised this company; but not any longer. When I sold my apartment house, we transferred the Comcast account to the new owner so as not to interrupt TV and WiFi service to tenants. Then I wanted to set up Comcast at my new address and continue to receive service- including important email to my comcast.net address. October 3rd the account was transferred to the new owner and my comcast.net account was no longer viable - anywhere. My account disappeared and emails ceased. A Comcast customer service rep tried to reestablish my account but spelled my name incorrectly and my new account with my misspelled name became my new and permanent user name and email address which meant I received no emails.

We signed up with their internet service through an agent who promised there is no contract. However, within the last 2 weeks, our fee tripled without any notification. I called and was told that our contract (verbal agreement) was for the 24 months and now we need to pay a day-to-day fee. The customer service lady was extremely rude and loud and insisted that there is a verbal agreement which I have never seen and signed. Without willing to sign another agreement, she told me that I need to pay their day-to-day high price which is even not available on their website. I will strongly recommend NOT to use this company, plus their service has been interrupted lately.

Prior to moving out of CO, I went to the Comcast store in Boulder to return equipment and close my account. I was told by the Comcast representative that I could keep my existing Comcast email address as long as I wanted because it was independent of having a Comcast account. That surprised me, but I continued using Comcast email for seventeen months after I moved to another state. In December, Comcast froze my email account, right after I'd made airline and housing reservations online (oh, and Christmas). Wait times for calls to customer service were over 40 minutes, as usual. Comcast service agent informed me "you're really lucky. You got free email all that time.”

If I could give Comcast -12 stars, I would. I am constantly losing connection throughout the day, at least 3 or 4 times within the same hour. I know it's not just me cause all my friends who live local to me also have Comcast and report outages around the same time. I honestly have no idea what I pay these people for. And their technicians can never fix the problem. I pay for a specific internet speed, 50 Mbps, and I'm only getting about 21 at most. I've tried calling about it and they say, "there's nothing that can be done" because of where I live. I live in Miami, by the way, I'm not in the middle of nowhere. GARBAGE COMPANY. GARBAGE SERVICE. GARBAGE PRODUCT. I think I'll have more reliable internet connecting to a potato.

My Internet service was disconnected without any notification. I started my internet service since 8/22/18 with installation fee. I pay bills with automatic payment monthly on time. On 12/20/18, I noticed my internet service was not working. I called to Comcast Customer Service 1800-934-6849. I spoke with Customer service Rep, from Northern CT Customer Solution Dept, his name is Rick. I was told by Rick that Comcast terminated/canceled my service immediately as one of my tenants in multifamily house (3 units) called and started their service. Comcast did not call or email or text me about this termination of my internet service. My complaint is "Comcast should (at least) called me to inform about this termination of my service." & Comcast said I need to pay installation fee again if my service reconnect again. This is unfair trade from big company to customers.

Please HELP me. I did what you asked and since 12-13, I no longer am able to receive and or send emails from my smart phone or Outlook. I have spent over 5 hrs on the phone with 5 different service people from Xfinity with no success. Their names are Michael, Danial, Josh, Angel, Kizza and Jennifer. Obviously this has been very frustrating. Xfinity On December 3, 2018 at 3:22 PM Xfinity wrote: "Update your settings by December 6th. My Account> Remember to update your Xfinity email settings on your devices Beginning December 6, 2018, we are making changes to Xfinity email to increase your security. We’ve ex…"

Will be looking for a new provider. Been a customer for almost six years. Lately I've been getting "one time charges". Asked representatives and they said it's because of using too much data. Following month charges went up an extra $40 additional "one time fee" added to my bill. I went to look at my data and I didn't even go over the data. This is straight bs. Be aware and check your statements for what you are getting charged. I always pay my bills on time. Would not recommend this company. As of right now after this incident I have a really negative view of Comcast.

I have been a COMCAST customer since moving to Atlanta in 2010. I have never missed a payment nor been late on a payment. I switched to AT&T because COMCAST continued to oblige me on faster internet upgrades, charge me more money but never followed through with the speeds. Then, they "upgraded" me to a contract for 300Mbps. They did this while AT&T was pulling the 1G lines in my neighborhood. Didn't deliver the speeds once again, I called, explained the reason for switching and disputed the termination fee. We talked 3 times and they were evaluating it, gave me a ticket number and told me they would call me with findings. Then they hit my credit report without ever calling me.

Absolutely horrible customer service! Provide false information and nickel and dime customers any chance they get. Cable box they sent for at home setup did not work properly. Had to send out technicians three separate times to get the service working properly. THREE! I was told by multiple representatives that all fees for the repeat tech visits would be waived since this issue was no fault of mine, but either the result of faulty equipment and/or installation by their technicians. Of course after reviewing my statements they never did waive all of the fees and now refuse to adjust the account as promised. When I asked to review the phone calls they said this would not be possible. They would be reviewing them and handling the matter privately. I don't care about them disciplining their employees or using this for coaching - I want the credit I was promised. Avoid these idiots at all costs.

Have been a customer of Comcast internet service for 10 years. Recently decide to move and upgrade the service. Called customer service and ordered the move/upgrade, and was told that I will get confirmation once the moving date is arranged. Waited for 3 days, nothing happened. Followed up with customer service, and was told the survey team has been sent to the site two days ago, but needs 5 business days to have results. So after another two business days, call the customer service again. Surprisingly, Comcast lost track of all the information about moving service/service upgrade.

Comcast has already been fined $2.3 million dollars for billing fraud and is still at it with their 1TB data caps. I have a secure internet connection where all traffic is monitored on my end. In 10 days Comcast claims I have used 366GB while my own meter shows 131GB. They use an outside company called Netforce to monitor the data usage and claim it is 94% accurate. I have had to call 3 times now on this issue and have been told that it was escalated to Netforce and if they don't find any wrongdoing then I'm responsible for their claimed data usage. The 1TB cap is pointless, it does not cost them any extra money to continue providing you internet and you're charged a premium for every 10GB of data used over that 1TB. It's amazing that gas and electricity utilities can accurately measure usage and Comcast can't but still expects to be able to bill you based on it.

Xfinity is very expensive, and they do not set expectations correctly. Their most recent internet outage (yes, there are several), was promised to be fixed in 2 hours. Six hours later, I am still without critical internet access that I need to meet a 9 am deadline. If you are lucky enough to have other options, do take them.

I switched to Comcast at the beginning of 2018. In April they sent a crew out to finally bury the new line. That crew tore up my yard and left the job 1/2 done. I had to call to send another crew out and they dug their own line as not be responsible for the damage of the first crew. I have called Comcast several times and even got the contractors to admit their fault. But here we are in December and my yard is still destroyed. They tell me it’s escalated but no call to follow up. I’ve paid a lot of money and all I have received is a $20 credit and a trench going through my back yard. I guess I will have to call customer service once again to try and resolve and have hem ignore me once again. In summary there has to be a better way and I intend to find it.

Lots of outages that affect all of our services. They cut through a main sprinkler line which has caused high water bills, dead plants and costly sprinkler repair. I have called 7 times in two months without a return call. The manager that I finally spoke to was arrogant and could not give a darn if we kept their services or not.

We signed up for service over a month ago. Still no service. Two service appointments, the first was a no show by Xfinity on 12/3, after driving an hour and waiting for 4 hours for the tech to show up. Our next appointment, (and the earliest they could schedule), was scheduled for tomorrow 12/9, between 5 and 7 pm. They called tonight (12/8) to inform us the tech rescheduled for 1-3, a time we could not accommodate. I was informed by the rep, rudely, "She did not have to apologize to me". Thinking of heading to small claims court for the waste of my time. Horrible, horrible experience and extreme waste of time. Oh! And she (the latest of many inept reps) informed me if I didn't want to continue service, I had to personally return the equipment or be charge 60 dollars for them to pick it up. Again, horrible experience.

Do not get a Xfinity prepaid internet box. We purchased one for 100 dollars. The service was to be 40 dollars a month, which seemed like a great deal. Not. After connecting the box we only had service to one room in the house and that was sketchy, cutting on and off consistently. We called the company. They sent out a technician, who explained that was what we were paying for. It didn’t get any better. Boost will not take the box back after their salesman assured us this box would work. We are just out 100 dollars with no one at Comcast or Boost willing to fix this situation.

6 years of dealing with the world’s worst company who would rather Ignoring their terrible pricing structure designed to make you pay AS MUCH AS POSSIBLE. Their customer support doesn’t care, will lie to you and is just plain useless most of the time. I’ve had it all from being charged a rental modem to having service outages that are “my” fault. “My modem is too old”. Yes the same modem they’re charging me to “rent”. Which they also JUST had me upgrade it the year before. Comcast. If it were possible to give 0 stars like you deserve I would. Also, let’s not forget these stupid data caps you’ve shoved down our throats. 99% of people don’t use 1TB is absolute crap. Even if that were true why doesn't paying for a faster speed increase your cap? One word. Greedy.

Package mailed to new address before I even move in. Started my service date 3 days before I even moved into new apartment. Local store pushes to bundle package with tv/internet, phone and gives wrong equipment to me. Billed me from the service date of 3 days before I actually moved in and had my equipment hooked up. Calling billing and management rude and uncaring. Unconcerned.

I've had to deal with Comcast since 2008 when Verizon bills got higher so I thought I'd give Comcast a chance. I believe Comcast has better TV so I got the internet service with Comcast believing all internet technology by then was the same. I have had problems from day 1 and it is always something else or my fault. I have finally realized they are full of it. How do they get away with this? I just got Gig speed thinking it would help and Guess what? Speed got slower! They are sending a tech but I expect the same old BS! STAY AWAY FROM COMCAST!

So I finally got my own apartment and needed to set up internet service. Initially, I was going to just get internet but the Comcast rep told me it would be a better deal to do a bundle for TV and internet. I said that's great as long as I would get 2 specific channels, to which he said they were included. Great, I got the package. However it was a lie and I never got those channels, was tricked into a 3-year contract and now have to pay to get out. When I contacted Comcast about it they said they had no notes about it, even though I had multiple techs come out for the channels. Meanwhile, they also said I would have to pay the same $90 for 250 MBPS while competition charges that much for 1GBPS when asked if they would match the competition's price they said no. I will be going to AT&T and avoid Comcast at all costs.

I live in a house where apparently they have had multiple customers not pay their bill including my ex-husband. So I recently tried to get internet service with no contract and a set fee every month. I was wondering why they were calling me about the service I requested and when I finally called them to see if I could activate my service I was told that it had been disconnected before it was even activated. When I ask why they said because of all the past customers who had not paid their bills so it was up to them whether they provided service or not. Now mind you they are the only service provider in my area. I am very pissed about this because they are holding other people's actions against me. I need this service so that my son can complete school and I can begin working from home. Worst company ever.

Been all over the 5 continents and seriously this is the worse of all. Third world countries have better internet services. We lose internet several times during the month and it takes us several hours each time to get hold of incompetent agents who can't figure the issue then we have to wait for several days to schedule a tech to come check the problem... We have decided now to cancel this extremely déclassé substandard service. Advice to users to ever never get this poor service... I still can't believe it how they can get away with this and that they are still in business.

They sent me an extra modem and billed me double once they realized their mistake. My only options were to drive 45 minutes to return it or pay $70 for someone to come pick it up. Also, internet is slow and when initializing service the salesmen are incredibly pushy and dishonest about simple plans. I live alone and have a laptop and a cell phone, and had to ask for another rep because the first one refused to tell me about any package other than one that supports 10-15 devices. Find someone else.

Ok I have always had problems with Comcast from bad service to extremely bad customer service. I recently had to turn in Comcast the FCC for charging me an 11.00 monthly fee for my own modem stating to me that it was malfunctioning because I wasn't paying a fee. Comcast was the only company in my area so I had no other options. Finally when I moved to another area, there were other companies and I thought I would never have to deal with them again. I had given them my forwarding address so I could get the final bill.

I have been a Comcast customer for 13 years and they have always been a pain. I recently received a call from customer service saying it was time to sign up for a new plan. I want to keep my current plan at the current price of 137.00. I was told if I agreed to a two year contract I would receive stars free. When I received my bill it was for 170.00 and no stars. So I called only to find out I had been lied to again. The best they would offer me was 148.00 for my current plan and no stars. Just flat out lied to. Comcast is the worse. Time to look at other options.

I've been waiting 7 weeks for Comcast to install a tap at my house. The construction team has sent 5 people out here (I missed work to wait at home for them FIVE TIMES!) and after every visit, the tech says there's no tap. Tap team is checking the box and getting paid without installing the tap. Even the techs are frustrated. I'm moving on to slower internet from DirecTV. Somebody PLEASE create some competition for Comcast.

I signed up for prepaid internet service in August. The first week it worked fine. After that it has been a nightmare. While trying to stream Netflix it is nonstop rebuffer. Websites on PC takes so long to load. The site will kick you off. Customer service is rude and offer little more than flat out lies. Finally talked them into sending a tech. He looked at the modem and said it had to be replaced but he couldn't do that. Return it to Boost Mobile. Boost Mobile said they only sell the service. I needed to call Comcast. When I was finally able to get the modem replaced the service was even worse! Had another tech sent out. Tech showed me his work order.