Xfinity Internet Reviews

Could be faster. We have already updated to newest version and I sometimes have trouble connecting my smart electrical equipment. When it goes down it does take a while to come back up and some of the rooms have a hard time connecting with speed.

I have never had a problem in service going out and the speed is amazing and in times when I needed customer service they are the greatest. I believe when the service did go out briefly we were notified of circumstances and when to expect service I go on and on saying good things. Price is very reasonable as well and you can get a service tech out pronto if you need one. Also, very reasonable for service call and most of the time no charge. If you move you can do the service one two three yourself to change address.

Xfinity internet offers an Expreme Pro+ plan that gives you wireless speeds of up to 600 Mbps. This eliminated any choppiness that we had been experiencing either streaming or doing Zoom calls. If you have a Mac though, make sure you use Safari to get the maximum speed. Google Chrome/Chromecast is much more sluggish.

What you pay for isn't what you get; customer service?... Nope... Tech support?... I'm smarter than them but they won't deviate from the script no matter what you say; but in the end what else is there when they have monopolized the USA.

Customer service needs improvement. Even their advance troubleshooting team either have rookies on their team or they simply don't have the training to do the job. Despite my repeated attempts to clarify that my internet was working okay after changing the modem, but I'm not getting dial tone on our phone was totally ignored. One individual even said dial a number to check even though I had already told him that there was no dial tone. The internet speed in the evening gets real slow.

Xfinity (Comcast) has finally awakened and become very customer friendly in the past couple of years! Prices for the bandwidth are now fair and competitive -- and I have found them to be very reliable. Their new Xfi modem (white model) with wifi six and unlimited data is awesome.

I was not happy with the choices for ISPs in my community. But Xfinity has gotten faster and the cost has dropped. My only complaint is waiting on hold for customer service. I also switched to Xfinity Mobile. Overall, I give Xfinity 4 stars.

XFinity came out with a plan a couple years ago to help low income people be able to afford the internet. I was sure it would be a slowed down version but after several years of escalating fees and costs I bought it. And I am so glad I did! For $9.95 per month I can be on the 'net all day, play my computer games all night and no problems. The one time I had a problem it was handled quickly and efficiently by a tech. It has been great for this senior on a limited income.

The Xfinity internet is fantastic. It is safe, fast and the whole home is covered for WIFI. One last thing is the customer service, the representatives are great. I have been with Xfinity for 30+ years and the service is great. The only reason I gave a 4 rating is due to the cost, it is constantly changing upward.

I switch between Xfinity and Fios but since going back to Xfinity almost 2 years ago I been very happy. Never slows down or goes down and the speed I am getting is great. I used to have to use a wifi extender but find I no longer need to.

XFinity, previously called Comcast, has its ups and downs. Downsides: can be expensive if you don't push for a discount, the company doesn't sell modems anymore and it's expensive to rent one or to Buy your own, repairmen charge you for calls, $75, even when they say they won't or the problem is XFinity's fault. Upsides: they've gotten better at not having outages or slowdowns caused by too much internet traffic. Better than CenturyLink by miles.

I have been an Xfinity customer for many years. I do like the service. They are reliable for the most part. The internet is fast. The only drawbacks are the cost, it's quite expensive. And, sometimes the hotspots don't allow me in even though my phone is set up for that. That can be annoying.

We have been with Comcast for several years. Always have had Reliable service, accessible and knowledgeable tech support. Customer service has dramatically improved. We are very satisfied overall and recommend Xfinity without reservation.

Worst company ever. I applied for their disabled persons program. They say UPS delivered the modem but I never saw it or signed for it. I was to have two months free service, then billed monthly. I called when I got billed, and it’s always been about an hour on hold. They start building even though no service is ever connected. They said they would send out another modem and gave me a delivery time of 5 to 7 business days. The week after that time I called to see what has happened. I was told that their records showed that it never was sent. So I canceled in route used to deal with liars and told him to tell me off of their records. Now I’ve just received another bill in the mail and posting reviews as long as I’m on hold.

I find the Xfinity to be very reliable in our area and the router coverage in the home is sufficient provided the router is centrally located. We seem to have sufficient bandwidth to support home security, cable, direct device attachments without any issues. I do find that Xfinity's customer service has got better over the years and I appreciate what they've done from a Covid perspective when they had to come inside to do an installation.

I am on the low-income program of $10.75 per month (this includes tax). I am extremely happy as the service has been the best. Even the equipment installment was done for free. So, for those who are on SNAP, this is the greatest service.

I feel Xfinity performs better than any other provider that I have ever used. When we do experience an occasional outage, it is back up in a relatively short period of time. Another tremendous benefit is the low cost cell service available through Xfinity as well. Pricing is competitive, when the cell service is factored in, it makes it a great value. Any service you don't have to think about is service well performed.

I feel for what they provide the cost is too high. And all too soon they raise the rate. We ended our subscription with Comcast for all three services because of the cost. We do not have enough of a competition to keep these costs low.

The service is reliable most of the time and supports several devices being used at the same time. However there are times when service is slow and often goes out. Lines are old and repairs are made to small sections instead of the entire line into the home, leading to more repairs later.

Service is absolutely horrible. With Xfinity/Comcast I bought the triple play package; internet, phone and TV... During phone conversations I lose the connection. The TV constantly freezes or goes offline. I need to reset the modem often. The internet is just as bad. Be it that I am on my computer or smartphone I lose connections as well. The worse service ever. All this aggravation for $170 per month.

They should offer lower internet to long term users before new users. Offer senior users a lower rate because seniors are on limited income and live below poverty line. Their service people are great. I can get help whenever I call.

Comcast has a bit of a monopoly over internet services here in my city and it’s frustrating because the internet is constantly having issues - going out and slow and neighbors also have issues too. We have little choice in the matter too. Not worth all that we pay monthly for service.

We signed up for Xfinity early in 2020. Shortly thereafter, I had to change my bank card on the account - mostly because I had believed it used my bank information, as some of my accounts did. So, needless to say, I did forget to change it on Xfinity's account. That is MY fault and negligence. However, at the same time, most companies contact you to let you know they aren't receiving your payment, simply because they're providing a service that isn't being paid for... NOT Xfinity. They continued to give us service for nearly 5 months!! Not one attempt to contact me to let me know they aren't getting a payment in months...until months later, service is shut off. It took me to call them to find out what happened, only to be told, I had a past due amount, for the past 4-5 months of non payment.

I am not a big fan of Xfinity/Comcast and I apologise for saying that. I personally think their pricing is very high. They don't have enough choices for services for dealing with people on a tight budget and especially those that may be retired or disabled and have minimal income. A majority of people have no choice but to use their internet because there isn't anything else available where they live.

Usually a long telephone wait. I used to have cable with them but dropped it due to their high rates. I have to have internet since they are the only provider in my area. They nickel and dime you with all the added fees.

I find that the promotions and advertisements don't match the quality of service and pricing guarantee that you would like from a internet provider. I would strongly recommend reading the fine print and making sure all of your most important questions are answered before signing up.

Comcast for the most part is reliable. What I don't like about Comcast is they have data caps and no way to monitor how much has been used so you will never know if you went over and your bill will be higher. They have also tried to scam me into a more expensive TV package. They told me they wanted to switch me to x1 for free but that free offer cost me an additional 50.00 per month.

I have spotty service once in a while with Comcast. The TV even freezes. When I called customer service, I was informed that I would be responsible for service fees to have a maintenance representative come to my home.

Generally good service, however, lots of intermittent interruptions when trying to hear the news. Screen freezes and you don't get the sound while this happens. This happens while watching games or shows also. We keep moving where the TV is at to try to get better reception.

I enjoy high-speed internet with Xfinity. Their technical depart are professionals at resolving internet problems. I recommend this company for the affordable internet plans, they offer to meet your internet needs. I'm on a fixed income and only needed internet connection for computer usage. I'm happy with the affordable cost and the internet services provided.

Outages from Xfinity not common unless electricity-related. Service is hard to schedule quickly. It’s difficult to get to the right person when requesting service. They do refund outage days. When it works it’s great.

Our two choices are either AT&T or Xfinity and to be quite honest I am contemplating AT&T. Pricing for Xfinity is becoming an issue and with a "captive" audience I am limited in my choices. I find them somewhat responsive to needs but overall it is becoming an issue of cost.

Customer service is some of the absolute worst. I would call 5 times and get 5 different answers. It takes great effort to get any issue resolved and it is frustrating. You can never get to a supervisor. Tech support is good however. I live in an area where we are limited to local cable, Hughes net or DirecTV (affiliate for internet) as the only sources for internet.

Xfinity is doing a poor job at customer service and my internet speed, I have 2 speeds and they will switch off from each other, in the bedroom the speeds are even worse, I am not happy but not sure who is better.

I've had Xfinity internet service for about yr. I've had some I guess 'Normal 'connection interruption/interference issues (live in Apt Bldg), storms, but otherwise for price could get more downloads. Great service connection, speed, I will definitely refer service provider.

Xfinity Internet provides unfair data charge and imposes data cap for valued and loyal customers, particularly non-unlimited data customers. It provides 1.2TB of data per month. Based on Xfinity unsubstantiated claim, 1.2TB is equivalent to about 21,600 hours of continuous music streaming or 34,000 hours of gaming. This baseless claim of hours is not accurate. If customers spend 21,600 hours of continuous music streaming or 34,000 hours of gaming on the internet, they will go over the 1.2TB of data. Xfinity Internet will charge them $10 per 50 GB and a maximum of $100 per month for going over the data limit. This is completely unfair to customers especially during this very challenging time that they utilize the internet to save lives (i.e., shopping for food, working, learning, getting vital information, staying in touch with families & friends, banking, purchasing, etc.).

I was hesitant on getting Xfinity to provide my internet service, due to hearing many bad reviews from other locations. But here in Washington I have had nothing but good service, even the customer service is great! Always able to help quickly and efficiently. So I would recommend Xfinity to anyone looking for great customer service and great connection too.

Technical issues NON-STOP without any resolution. I've had four (4) of their Techs out and they finally found out there's neighborhood wiring issues, but failed to even follow-up based on when they said they'd call me -- I'm over it, cancelling very soon.

Never had a problem with them, so I would rate them good. The only thing I wish is that they offer a cheaper package for seniors. My bill is very high.

I use Xfinity for both internet and phone service. My modem reboots at least once a day. Of course My service is interrupted for several minutes. Even though it is annoying for the internet it stops phone calls! My phone is used for business. If I talk to a customer for more than 15 minutes the phone call usually drops. I have to grab my cell and call them back from the caller ID from my home phone. A few are annoyed but most understand when I tell them I use Xfinity. Some tell me they use Xfinity for their phone and it happens to them frequently as well. I complained to Xfinity and they said I need to increase my internet speed with them. I currently have 30mps. I do not believe speed is the problem since I have no internet problems, just phone. Unfortunately Xfinity has no competition in my area with the same services.

We switched from ATT internet to Xfinity. Att was horrible and Comcast used to be great. We went with a fast speed with xfinity and sometimes it’s spotty and slow. It’s not what it used to be. Maybe it’s too many devices logged on now. But with a world of smart devices for everything in your home. Extenders and WiFi should be top notch.

Sometimes the internet goes down and it takes 50 minutes to get someone on the phone. They fix it in a matter of seconds by sending a refresh... This happens almost monthly. We have 5g and I do not know any difference in speed or quality, it is the same.

Slow internet, garbled, replay of parts of shows that don't match what is happening on screen. Blackouts. Shows only available only for Screening HOME, When You Are In Home: NOT AVAILABLE when you are at home!

Paying for 100 mbps boost and find often speed is less than expected. Running through the normal reboot of modem/router manually or through their website does not necessarily correct the intermittent speed results. A call to customer service forces you to another reboot before you can get a live agent which is very frustrating. If they can’t solve the issue they schedule a site visit but you get a tier two call later from a difficult to understand agent who again tries to solve the issue. Magically before your site visit issue seems better but after some time the cycle repeats.

I have had no issues with regards to service, which is a huge leap forward from where this company was 10-15 years ago. Only issue I’ve had is that I sold my house and Xfinity cancelled my service (although it was always paid on time) without contacting me and started demanding equipment return before I even knew they canceled it.

When you have monopoly in the cable market you rip off the customer as much as you can. The FCC should investigate its activities. What else can I say but suggesting that the authorities should look into its practice and open up market for competition.

May not be that good, but they're expensive! I received notice that they'll no longer provide Norton WiFi security, but have not been able to get info about installation of their proposed security option!

Their service is lousy. Very slow and intermittent. Call customer service several times to resolve issues and technicians are rude and talk down to you. You're sitting there in front of your computer and you're telling them exactly what's happening but it's not what they expect to see so they tell you it's not right do it again and make you get up and check recheck your cables and connections and it's just ridiculous. I would not be using this company if there was any other cable company around for me to use period. If one ever shows up I will change in the blink of an eye.

I have had Xfinity for my internet provider for 3 years and I can safely state that I would NOT recommend them to anyone. The price for their service is not worth it. My service is slow and I am constantly having to shutdown and restart the modem. I have replaced the modem multiple times and am still having the same issues.

Poor service and deception in billing during Covid. Service was canceled and never received any support after numerous calls and never a callback. Now they have attempted to double bill me for lost service even jacking up my internet current bills.

Internet and cable tv in a package. Have never had an issue with either. Every once in a while someone will take down a transformer and Xfinity is very quick to have their technicians out to get back up and running.

it took several months to resolve our connectivity issues which included slow to no internet on a daily basis. Turns out that the company was trying to run wi-fi through old outdated hardware at the power pole. Once they finally agreed to send a technician the hardware issue was resolved in less than 30 mins. After call after call it is obvious to me that there exists left hand right hand failure at the customer service level. By the way...Xfinity is the only game in town so it feels like they have no pressure to perform. Not much help with the "stay at home" plan.

The internet keep dropping the connection and then you can call and always tell you to unplug for 10 seconds or 1 minute and that does not work most of the time. They are cheating the consumers out of GBs. So in turn the cable companies are stealing funds from the people by offering substandard services.

Not very responsive to my lost and and spotty Internet connections. The tech that finally came out and did not even go up on the telephone pole to check the connections. I keep calling for tech support, but they still insist it is my equipment.

Comcast is more expensive in the Northeast than anywhere else on the East Coast. Not only more expensive, but with less speed than the starting speeds with the competition. My most significant complaint is... throttling and surcharges after certain limits have been met. What happened to Net Neutrality? Does not exist with Comcast. Soulless and greedy. If you can find an alternative, go for it.

Comcast has always sucked, and they suck you in with low promotional prices. They then go up exponentially. Be advised to stay away from them. Saving a few $$$ is not worth you would have to go through when you decide to leave them. I will never use Comcast again. And, their customer service is awful as well. The bigger the company, the worst they are. If you can try Gigamonster or one of the other companies. Comcast isn't worth it.

Terrible experience with Comcast and their services, first since they take over of the zip code they don't have competition. They charge whatever they want, increase the internet for 40.00 extra so now only for the internet is $87.00, I live out of my social security which it is a minimum, went through Cancer for a year and I am disable with others bill to pay, they don't answer their tel but they send you to the Philippines and talk to you about nothing but takes you around. Makes you wait to see if you get tire and don't solve anything. It is frustrating what they do. When they came to install my Tv which is paid by the condo association the technician broke the carpet. They are abusive and there is nothing you can do, all my Drs send everything through the internet. This is what they do now. What should I do now? Comcast they are ruthless company.

They have no solutions for you if your internet is spotty. They give bandaid fixes without really doing anything. They just kept telling me to up my plan. I now have the highest, the most expensive plan and I still have spotty internet service. It will go out anywhere from 2-3 times a day. I really wish I was exaggerating, but I'm not. I also filled out a review for service and was promptly email asking what the issues were. I have yet to hear anything back for my reply. It's been two weeks. Don't bother with this company if you can help it. Read the reviews and run the other way.

I bought 2 brand new routers from BestBuy to replace the one I have been renting from Comcast for about 3 years. Both calls I was on the phone for almost 2 hours and was told that there was something wrong with the routers. 2 brand new routers. I made sure they were compatible - I took the router I am renting with me to BestBuy. The one selected look exactly like the one I am renting then was a Xfinity sticker saying it was compatible. It was the same as the one I was renting. Comcast wants to keep my money, so they are telling the routers do not work. This morning I called Comcast to find out how they were going to address this matter. I was told by the rep she was giving me a credit on my router rental, instead what she did was removed and disconnected my internet.

The internet service provided is just ridiculous. Service goes down at least once a day and you can’t file a complaint anywhere. The app says you’re connected when you are not. The company wants more and more money and only offers good deals to new customers instead of current customers. It’s a poor choice to keep loyal consumers. The way the service goes down the FTC should be involved and force refunds due to service being paid for and not being provided the service.

During a pandemic, the internet is essentially needed for the world to go round. And Comcast, (More like ConCast) tends to hinder everyone's experience. Kids can't learn, (My sister goes to high school and had to be taught via online classes) I can't play video games or watch Youtube, I can't even play my phone games. I feel like there may be a class action lawsuit against the cable TV & internet juggernaut. BTW, I am not a lawyer, but if anyone feels like this and need to sue the company, please feel free to do so.o so.

We recently changed our internet provider to Xfinity. Though I'm not happy with having us trying to set up all of the boxes ourselves (it was unsuccessful and 4 hours later they allowed a tech out). Matt, our tech, was fantastic. He spent about 2-1/2 hours here with just the most helpful and wonderful personality. They are lucky to have him on their staff. Super happy with the end result, too!

I ordered a 6 pack of Xfi Pods from Xfinity/Comcast and never received them. I ordered them on July 29th when I upgraded my modem and my internet speed. After we received the upgraded/updated modem I called customer support and the agent assured me that they were reordered. After another week, I had not received the Xfi Pods and called again. In short I called 4 separate times and never received the Xfi pods. What I did notice was that my bill was now well over $1,000. Xfinity charged me 4 separate times to the cost of $841.00. I contact customer support 7 times and each time I was assured that the issue would be remedied and the agent stated "we can see that you were never shipped the Xfi Pods".

This is the worst support business in the USA as of now and the last 2 yrs I have had this HORRIBLE company. I signed up for 2 yrs and it is almost up soon and I can tell you the support for me paying $188 a month for using their so called service is totally uncalled for because they HAVE NONE. I called an hr ago today to get my important issue as I am watching the country the supreme court issue on TV and they said it would be fixed in 20 min after I spent over 1/2 hr waiting to get a REAL PERSON and then after over an hour called back and they hung up on me. I do understand that Comcast is in the business of trying to run this country and they are a bunch of crooks and DO NOT care about their customers. BEWARE. NOT WORTH THE SO CALLED BEST BECAUSE IT IS A LIE!!!

I share similar Customer Service experience as did several other consumer review Customers I read. I previously spoke with a Representative regarding the charges from 9/23rd - 10/11/20. The Agent (Donna) for whom I spoke to 9/28/20 was very professional and answered all my questions. Which resulted in my changing my plan to include unlimited GB Usage to prevent extra overage charges going forward. On today's call which was approximately 1:20 pm CST, I attempted to speak with an Agent in real time. I had a difficult time getting from the automated system to speaking to a representative.

Absolutely awful. The worst customer service I've ever encountered and I've encountered many. The automated system is terrible, hung up on me. Finally get a rep and they have no clue. The instructions sent with new modem were wrong, automated system obnoxious and huge waste of time, rep's English is often sketchy and everything breaks. If you have another option, take it.

Very disappointing! We purchased Comcast - Xfinity in Savannah - 8-12 streaming devices and unlimited internet. We received the modem by mail (COVID19) and hooked it up. Never worked correctly because it streamed but wasn't enough to carry anything. Called 6 times and got a computer and was promised a human call to check to see if resetting our modem worked (not sure how they didn't know). My daughter has to use internet for her classes, but from July 14th to September 23rd, it wasn't working. On September 23rd, I finally got a real human from Comcast to check our equipment. He was very knowledgeable, and proceeded to tell me that he put in for a refund because the box had never worked correctly and to call should I not receive the refund. So I had to notify Comcast and was asked, Why I didn't call sooner. So I informed her that I did, multiple times:

Signing up for Xfinity has been nothing short of a DECEPTIVE NIGHTMARE. We purchased services after relocating to the Colorado area which went smoothly. Due to an error by our leasing company the unit number was incorrect which required that we update all our necessary contacts. Updating it with Xfinity caused them to have to change our work order date which luckily we caught within the hour and asked them to switch it back. Initially we thought everything was switched seamlessly but come to find out there were changes made that were not discussed. We initially signed up during the promotional period of August to get 1000 MBPS and 140+ channels for a 12/mo NO contract for $84.99.

I've been a customer for 19 years I think it is. They used to be pretty good. Now, useless. They blame their incompetence on covid 19. Yeah, right. Millions of people work from home. They just got rid of a lot of agents and now you get a merry go round suggesting you try and handle your questions/problems online. You can't. If you have any trouble with billing, might as well stuff your question in a bottle and float it in your swimming pool. They started adding new ridiculous charges when I changed my plan to save money. After they added all the new charges (e.g. $14.95 for a "Voice command" channel changer) the bill is actually higher. Said they were sending me new equipment. All I got was a cord! Hopeless company. If you have any other choice, go for it. I don't.

Comcast’s customer service is terrible. Their internet is nice and fast but they don’t care about their customers at all. They take hundreds of dollars from you per month but can’t even go above and beyond for you. For any reason. I can’t stand them and I’m tired of them taking money from them but being terrible. I’ve been a customer since 2006, I shouldn’t even be getting this type of treatment from them. They’ve become money hungry.

We have had Comcast Internet Service for 15 years now. We are now in the process of cancelling the service. Too many internet outages, terrible Customer Service system, they just won't send technicians home to check out the problems. After spending a lot of time the past three months on the phone with Comcast agents, we are getting ATT to provide internet service.

I haven’t been a Comcast customer for a month and I constantly have dropped or buffering service. All days, all times of the day and it can’t keep service. I’ve moved my router/modem and consistently have to unplug to refresh. I’ve had Centurylink previously and never had issues, EVER. Moved to a new home and unfortunately Comcast is the ONLY option. I’ve called and they blame the modem/router. Absolutely no help!

The absolute worst service on this planet. If they were not more or less a monopoly in my area, I'd move mountains just to find another service in hope for something more reliable. We are paying for a premium internet plan but for at least the last couple years our service has been extremely unreliable (on and off dropping of connection) and when connected, speeds are unacceptable, below advertised speeds. Though, Comcast may deny it, at this point I swear they are throttling our connection and causing intentional disconnects. If not, our neighborhood lines are in need of serious updates but as many times we make Comcast aware, they do nothing.

I have been with Comcast for many many many years. The customer service goes from bad to horrible and does not get better over time. I started a new account with them and am trying to set up a online account and needs to reset my password for my online account and they give me the hardest time and refuse to do it. With all of the different accounts I have had with them my customer service experiences have been horrible. If I could find another company after my contract is up I would leave comcast and never come back. Horrible Horrible service.

Bad Customer Service and Retention Department. A long time client calls to reduce 4 play services to just internet. After two months of request about 10 phone calls and invoice which gone up 20 % without notice or confirmation since my first call. I am disconnecting the service.

It’s very difficult to get to talk to a real person and when you do, the only way you can get help is to purchase something more. Very difficult to work with and and they are always sneaking extra charges. Do not recommend.

I was able to talk to Xfinity a very good customer service agent and get the promotional price for the internet service for two years. This is great! Giving 5 stars now to Xfinity agent who helped me. Thank you!

We don't have fiber in our neighborhood and are stuck with Xfinity for service. They have random outages about three times a week for 2-6 hours at a time. I'm signed up for text messages but don't receive any warning for scheduled outages. These aren't weather related...just bad service. I had to pay for unlimited data on my Verizon cell phone so I could use it as a hotspot when I'm scheduled to be working and can't access the internet through Xfinity.

I had an appointment to have our equipment dropped off since our last modem stopped working for the third time. My wife stayed home since 3 pm we start getting calls and messages stating your tech is on the way, after about 6 of these calls and texts we get a call stating that the tech is here please go great him at the door. We searched our entire complex and nothing. Then we get a text stating they are working on the lines outside first then will come from off your equipment. 20 min. Later we get a call stating sorry we missed you please call to reschedule. This happen to us twice. I will be calling them in the morning to cancel my service. They should try to hold on to whatever kind of business they could get since their company is now obsolete.

Comcast is hands down the absolute worst company that I have ever experienced. Their customer service is completely appalling and their services are so unfriendly to users that it is necessary to call their customer service for even the most minor issues. I have been a customer of Comcast for several years and have hated their services the entire time. Unfortunately, they have a monopoly on internet and cable services in my area and I have been unable to switch to a better provider until now when I am leaving Comcast.

I own a small software business in the energy industry. I have been a COMCAST customer for a long time and had both business internet and home internet. At the business location, I had COMCAST internet for about 6 years. Under this extraordinary circumstances where there were few positive Covid 19 cases in the building and also hard market conditions, I closed down the office. However, COMCAST Business is asking us to pay the remainder contract fees as well as 30 days advance notice. We only used internet, and never used their phone line - not even 10 calls. Now, they want us to pay close to $1000 dollars as disconnect fees even under this extraordinary situation. Our business has been a been a long loyal customer and I feel very let down with this kind of practice by Comcast.

I had another internet provider and after bill increases, poor internet speeds and constant loss of connection on both wi-fi and LAN devices it was getting hard to work from home. I had called them and they always blamed me or my modem (which I had purchased through them!). Yet they never even bothered to send anyone out to check (although they "claimed" they did while I wasn't home).

Went to the Xfinity Store to get a gigabit modem. I had my own gigabit modem (Arris SB8200). It malfunctioned but before it did I was seeing speeds of 1.2 Gbps according to Fast.com and also the Xfinity Speed Test. Now with the new modem I see 1 Mbps (not Gbps but Mbps). That's 100 times slower than the advertised speed. Spent 9 hours with about 10 different people. Some had disconnected me. Some just kept me on hold and some promised to call back but never did.

Comcast failed to alert me to my need to replace a modem. When I did, their new modem was faulty and I was without internet, e-mail and landline service for 5 days. I had to have a tech come to my home on a Sunday during the pandemic to attempt a repair of the problem. He had to be in my home 2 hours on a Sunday and 2 hours on a Monday.

My Xfinity Internet has been out on and off for six months. Xfinity has been trying to fix it from the main lines on and off, hours at a time for the six months with no success. Constantly goes on and off when I’m in the middle of a business call especially now when I’m working at home. This is unacceptable. It should never take this long to fix an issue like this. I have contacted them. They have been to my home numerous times. They have tried to fix it but no success. It has been out all day today.

I was only going to need service from December to April because I was just a seasonal employee then I was moving to another state so I asked for a seasonal contract and they quoted $70 a month for Internet If I agreed to direct pay. But they took out $100/ month and promised to correct it but of course they kept talking $100/ month anyway. So I stopped direct pay the last month because at this point they owed me money. So I Returned their equipment and moved to another state and they sent me to collections for $88.11. They need to be investigated!!

I just renewed my contract. My service is horrible. I call many times to fix the issue. I get run around. They want sell me higher price package. I am not interested in high price package. I have also phone with them. Their service is not reliable. I get drop call. Before you signed long term contract find better supplier. They will try sell low price service then talk to you about higher price service. Watch out for selling tactics.

Had ATT tv and internet for 6 months because thought Xfinity didn’t service my area. Ordered Xfinity the day I saw neighbors getting it. I will compare the two. Service Techs: ATT service tech was lazy, did a poor installation—drilled unnecessary hole in brand new home master bedroom, left a birds nest of wires, was elusive in answering any questions and didn’t want to help at all—just kept saying it wasn’t his department, even gave me a fake login email address. Took 2 days to complete install and sat in van most of second day to charge time to job while I had questions. Kept telling me my questions weren’t his department after he gave me bogus login info. Xfinity service tech was nice and professional. Completed install in 2 hours. Not a single issue.

MY ACCOUNT number was handed over to someone else, NO QUESTIONS ASKED. My "roommate" had MY ACCOUNT number switched on and put in his name despite the fact that he has never had credit nor was he required to provide proof of address or any other identifying documentation (which every customer service agent insisted to me was required).

Xfinity is a NIGHTMARE, do not use them for your own mental health. I had them for a year at my previous residence because they were my only option. I was paying 183 for a 140 plan, when I questioned it I was informed the extra 63 was for "taxes and fees". I was paying for a "gigablast" and at best would get 40, my internet went out daily and would freeze my t.v. I LITERALLY moved to get rid of them.

For 2 months I have tried to downgrade my service to just internet. No phone. No TV. I own neither. I want just a basic internet plan. They have me approve the change I want, then give me something else that costs more without my permission.

My Comcast account was hijacked, so I needed someone to reset the password on the account. I called their support line. First it wants me to confirm that my street address is XYZX which it is not. It is a street number of my client who I was helping 2 years ago. They got my number associated with that person ever since. It takes some 2-3 minutes to get around this BS. Their garbage voice system later insists on me spelling out my account number. Fine. I did. Their garbage voice system then asks me if the numbers are correct and it immediately picks up its own words from a speakerphone feedback and answers its own question as "not the right numbers" and it wants me to start over. I'm stuck in a loop. OK, I type the stupid numbers by hand.

I have been with Comcast since 2007 and the issues are still the same, it's about the slow internet connection yet are charging higher prices. On 5/27/2020 they told to upgrade with so called fastest package with 600mbp and basic cable channels which Trace made me pay $130.00 per month which I did, guess out what speed that I am getting – 15mbp up to 29mbp sometimes. It so wrong.... This is the worst company I've ever seen and their thief. I the government can do something with companies that are ripping off customers and I never recommend anyone to this company.

I cannot recommend Xfinity wifi service, it is impossible to speak to a human when you have special circumstance that do not fit into their very limited automated system. When someone's internet is down they can not chat with a bot. I would recommend using almost any other provider. Xfinity does not care about customers and tries everything possible, including just disconnecting your call to avoid speaking with anyone. Incidentally, this is not because of Covid, I have been experiencing this infuriating issue for more than a year. If you depend on the internet for working from home or online schooling, do not pick Xfinity. They will answer the phone promptly if you want NEW service but they could care less after they sign you up. I wish I could given a negative 1 star.

Dealing with Comcast has been a total nightmare. For 3 homes to have business internet, with no additions, Comcast withdrew $850 from my bank account over just 4 weeks. In the past 3 months that I have been dealing with this, they have done absolutely nothing to repair the problem. Having spent more than 15 hours on the phone with representatives none of them can agree, getting transferred from one representative to the other yet no one ever solved the issue. I filed a BBB complaint against them and finally they tried contacting me from the Escalation Department but neglected to leave a call back number. After paying close to $1000 I don't even have wifi. I have lost a great deal of business and can't use wifi inside my own home. They also charged late fees and INS fees when I put a block on further Comcast withdrawals from my bank account.

My bandwidth over the last couple days has been great until today. I have to use secure VPN through my work and since I am working from home currently, I have to rely on constant internet speed. Well today Comcast decided to throttle my bandwidth to less than 1mb a second. Called them and they told me I was using a torrent service through a VPN. I told them no, I am working from home and have to use a VPN provided by work due to the security of projects I'm working on. Their response was anything but polite since they told me if I continue to use a VPN then they will continue to limit my bandwidth. Why do I pay over $150 for horrible service.

Xfinity is the worst provider!!! Three technician during this epidemic. One says it fix but it went out 5mins after he left. The 2nd to indicate that the main outside line needs to be repaired and will be repair by the next day (didn't even show up). The 3rd guy to not show up. After several contact, all 3 guys say they close out the work order complete. No work from home, no school work, no entertainment whatsoever. THEY LIE AND DON'T CARE WHAT IT CAUSE YOU!!! BILL CREDIT CAN'T PUT FOOD ON THE TABLE OR PAY YOUR BILLS. I wish everyone would find other providers making them care about customer because right now they don't!!!!

The rating should be NO STARS! Comcast has come up with a new 'bait & switch' to defraud customers. I signed up last year for cable, internet, and landline when I moved to Washington state. The agent on the phone said that I would never pay more than the amount he quoted me for the 2 year contract with the exception of any tax increases. My rate went up after the first of the year. The 'Broadcast Fee' increased by 50%. This is not a government tax. I called on May 5th to complain about being lied to and the agent said he could get me the same channels I was currently getting for less. I asked him to repeat that several times as it sounded too good to be true. Yep, he lied to me.

Comcast is the WORST tv and internet provider by far! They used to be ok, but have totally gone downhill over the past few years. If you have an alternative by all means choose it. They can’t be as bad as Xfinity!

I have had intermittent service since Jan. Comcast sent me a new modem in Jan. The connectivity has gotten worse. My interent service has gone out 4/29, 5/4, 5/8, 5/12, 5/14, 5/15, 5/17. I have spent hours on hold, working through the automated sytem, working with "Advance Repair" reps, Tier 2 reps, getting disconnected, told I would get a call from the "Higher Fix Team", etc. On 5/15/20, I was told a technician was coming to my home on Sun, 5/17 from 2:00 to 3:00. I was given ticket #**. No technician showed up!!! I called again. I held again. I was disconnected twice - honest. They did call me back. This time I was told a tech would CALL me on 5/24/20 to resolve my probelm. I think this would make any healthy person angry.

I have had the service over 2 years now for Internet, Phone, Alarm System, and TV. Couldn't be happier. The very few technical issues I have seen have been quickly resolved. And I am saving over $200.00 per month.

I downgrade all my services till internet at 39,99 per month but since the corona started I can’t even be late cause I get all this text messages and emails like I owe 3,000$ And they can decide to lower my plan without asking me is like do you guys are suffering from the virus. Do you guys need the money? Is ridiculous so don’t get Xfinity no matter what.

Please don't ever take Xfinity. They have very bad customer service. I am paying for 1gbps but I rarely get more than 500 mbps with a top of the line modem. According to them my gigabit modem can't relay gigabit speeds and the only thing that can do it in the entire modem/router market is their xfi router, that is tracking my internet activity. I was told no contracts and no rentals on my equipment but then I was charged for rental even though I have my own equipment, coz the employee in the physical location decided to add me to it. I was never able to report this fraud employee coz customer service said it's not their problem. This entire organization is PURE FRAUD. I am stuck using them for another year because of this contract.

Almost a couple of months ago I contacted Comcast Business Services to increase my company internet speed. They worked with me going over the different plans and I agreed to a updated service. They told me they would get back to me in 3 or 4 days after setting things up and go over my new service. I didn't hear from them so I kept checking my service and there was no increase in speed. Then the pandemic hit and my business went into a tailspin meanwhile I figured Comcast was busy and I would hear from them when they had the time.

I called to review promotions for internet on 5/4/2020. After almost ten minutes of routing through the automated directories, I finally got through to an agent. I was ending another call on a different line and asked the agent to hold on for just a moment. He hung up immediately. After another ten minutes of routing through automated directories, I got through to the second agent. I told him I was interested in promotions and he put me on hold. I've been on hold for 27 minutes, as I write this. I'm cancelling my service with Comcast/Xfinity. This is BS.

Literal garbage service. Internet spotty as hell, automated bot makes you wanna tear your hair out when you call for support. Bout to go back to AT&T when economy gets going again. Swore off them years ago after a string of bad service issues, but between Comcast's crap service and the immense pain of trying to get any help ever from a person (because I know how to unplug and plug my modem back in, thanks), I'm so sick of this company. If I had ANY other choice other than these two biggest pieces of crap in a pile of crap companies, I'd have taken that other choice years ago. Pick someone, anyone, else.

I have internet service with Xfinity crooks. Never runs at purchased speed always buffers. Only 1 user in home. Since I signed up for service end of 2017. There have been trouble with billing. Each month it goes up. Contract for a year rate should stay the same for a year. So each month I have to call and waste 1-2 hrs getting it fixed. I take their name and date and price and write it on my bill. Next month same, they check their notes not there, and it starts again. They will say taxes went up or it was only one time credit. Not what they told me, it was through the end on contract. It is illegal what they do. And they hope no one catches them.

Not sure where to start. I have requested for them to STOP emailing me and even though I am a current customer they still constantly continue. Service is terrible, they STILL have not corrected my issue with not having on demand despite my hours and hours with tech support. They sent me equipment that was listed on thier account to another person and I had to go in person to prove it was sent to me and not stolen. When I set the account up the lady lied and said I had 200 and something channels for the price she gave me but really I had 7. If negative stars were an option, I would give them - 5 stars.

Worst experience ever. I would not recommend anyone and I mean ANYONE to waste time or money with Comcast. I was given misleading information, I paid a 25 dollar deposit, set up an appointment to get my internet kit delivered only to receive a call from the review department about a so called bill for 750 dollars from 6 years ago. Very unprofessional and also very insensitive during these tough times dealing with the corona virus that has impacted us all!

I have no choice in paying for this garbage, where I live it is using next to a lot of apartments/condos that has a contract with Comcast, and it eats a way at bandwith and ping. I used to have Wow where I lived and it was 100000 times better in price and in reliability. For this entire year they say there is no problem, but there is, they pack everyone onto the same tier and when everyone is on it's a problem. Games are 400 plus ms in ping every single time I try to log on. Support is no help either, they always start with rebooting modem reading from a screen for problems, they have no real tech team. Just 7 dollar an hour dummies who read a pc prompt. If they do come out, they always, I mean always charge you saying there is no problem, so don't ask them to come out.

Horrible service And they keep increasing my bill. I have no access to hotspots at 60.00 per month with 15 bps. I am one person in my home and my Internet is horrible half the time. They seem to lie and am appalled they are getting away with it.

Some of their representatives removed my "unlimited internet" feature without my acknowledgement or consent in 2017, and since the "unlimited internet" is never listed as a line item explicitly as "unlimited internet" I have failed to notice that it was even removed to begin with. Starting from November, I have charged 200 dollars each month for 3 months for the overage use. The bill that was supposed to be 97 dollars was 300 dollars for 3 months. I called after the first bill to figure this out and from January to April 25th, I have been in a total of 14 phone calls, averaging 1 hour 15 minutes in duration. I am not counting the chat sessions that I have been in.

Comcast promotes internet special, I called to see if I qualify, gave my address and was told it's available, give credit card & cvc, soc sec number, etc. Then tells me it's not available only to promote another more expensive service. Scam company.

My 12 month agreement for internet service expired this month while we are in the Covid 19 crisis. The invoice price on my new rate is almost double my current rate (from $44 to $85). In the past whenever this has happened I always replace service with the new current special. However, during the Covid 19 crisis there are no replacement specials. Every person having to renew a contract will be experiencing the same huge increases. In a time of national crisis when people rely on their internet, Xfinity has found a way to price gouge by, for the first time ever, not offering new discount specials for renewal. I find their profit motivated behavior in this time of crisis very sad.

Besides the fact that Xfinity has the most expensive internet in Nashville, the customer service is the worst of any telecom. They are committing fraud by charging both me and someone else for internet at the same address. When my roommate moved out, I took over management of this bill. Xfinity was the only utility that refused to help us over the phone. So we took the time to go down to the store to change everything over into my name. Not one change was made. When I called at a later date for help, they told me my name was not on the account and they refused to help me.

I have called Comcast 7 times over the last 7 days, going through the horrendous auto voice just to try to talk to billing where they took out $8.71 more than they were authorized to take from my account. This company makes a lot of mistakes on billing, on scheduling, etc. But the worse thing about them....YOU NEVER GET TO ACTUALLY TALK TO A HUMAN....unless one of their sales force calls you and tries to charge you more. I am currently looking for another internet provider where I can actually talk to a person. I intend to call my bank and unauthorize any future auto payments from my account.

Due to the effects of Covid-19 my business has given up its office lease and I can not pay my bill. I have been on hold for over 4.5 hours attempting to cancel my account. Awful mind numbing classical music plays on repeat, tempting me to give up. This is how Comcast treats its small business customers in a time of crisis. There is no option for a call back, no email or chat, I'm stuck. This is appalling, and disgraceful, Comcast knows it has a monopoly and treats its customers with zero respect because they have no alternative option.

I Wish there was a way of giving No Stars for Comcast Xfinity. I signed a 2 year Contract with Comcast at a price of $115 & change. In the past 60 days my bill has gone up 2x, $127 and now $166 for intermittent internet connection. Before the pandemic I have had a Comcast technician come out at least 4 times to check my connection and then once during the lockdown and they also checked my wiring outside my house. Each time they come back and said there is nothing wrong! Just to get someone out to my home I have to go through the automated service, I have to troubleshoot then I finally get a live person whom most of the time is overseas rep. Comcast does not even employ US customer service reps, which is a travesty in itself!

Service keeps going out for hours at a time. I've wasted hours on phone with customer service. They raised my bill by $15/mo without notice. Now they use the coronavirus as excuse for NO customer service. I have been trying to contact them about the overcharging on my bill but they only have automated "customer service" that does not let me contact a person at all and so they keep overcharging me and I can't resolve the issue. The last time I contacted them about a month ago, I spent over an hour on the phone because their service was out, and I had work that I had to get done that night so I had to wait for it to come back on, then stay up all night to finish my work by the deadline.

Customer support is overseas. Communication, and comprehension is extremely poor from reps. Customer service will promise one thing and Xfinity will not honor your contract even when you are recorded with the customer rep. My experience with renewing my contract was a complete nightmare with HOURS of my time dealing with multiple reps from overseas or put on hold. Xfinity will even admit to their mistake and not honor your contract or rep. notes, or recordings. I could of went through another cable provider but I did not want someone entering my home with the Coronavirus pandemic going on. Xfinity acts like their company is a honorable good Samaritan offering non customers free Wi-Fi. But their customers have to suffer low speed internet and pay for everyone to use it! Xfinity is not a honorable company and treat their customers with no respect

Xfinity claims there are many hotspots available, which was one of major reasons I signed up for the service. I work remotely and need to move in neighborhood, sometimes between cities. But it was very difficult to connect any one of them.

During this horrible time of COVID-19, I have been closely monitoring my credit. Last year I had Xfinity for a few weeks and because if system errors and past fraud I immediately returned their equipment and canceled my service. The rep explained that they would credit me and I will not have a balance. Well dead smack in the middle of this pandemic, they slap this bill on my credit dropping my credit by 50 points. To make it worst, you can't reach anyone by chat (besides a bot the chat in circles) and no one is available by phone. I am so glad I canceled Comcast and this proves me right. They are fraudsters. I almost started to just pay it so my credit won't get ruined. But that's exactly what they want. This really sucks to negatively impact someone without them being able to contact you to rectify. Shaking my head Comcast/Xfinity.

Xfinity customer service extremely difficult to get through, they take you in big circles and they don't resolve your issues. Had modem problems, they said they sent a modem over a week ago. Still no mode.

I have used Comcast internet for over 11 years. My bill in January 2020 had increased, so I called to reduce the rate. I was quoted a rate and a price to pay for my bill. I have had to call EVERY month to get the rate corrected AGAIN because it is HIGHER AND STILL WRONG! Now they will not admit their mistake/quote and now I have to pay extra for their error. Not good since my income is not much. I have been polite and patient, but very frustrated now. NOT A HAPPY CUSTOMER!

@Xfinity has become terrible. Three routers but connection keeps dropping. 15 hours with customer service. They keeping bouncing my calls and sending me in circles. Just the marketing slogans "got you covered" is not sufficient.

Xfinity Comcast is the WORSE INTERNET on the planet! My bill has gone up 2X in the last 60 days. They are taking advantage of people during this crises having to make sure that their service works while all the kiddies and everyone else are at home, but in turn charge everyone more money to cover this service to make sure it works. Comcast Xfinity should be embarrassed but wont be because they have always been crooks. No way a single resident home should be paying $96.95 for internet service. I think it's disgusting that Comcast takes advantage of people this way. The FCC should be contacted, but I'm sure they already have enough Comcast complaints already registered.

They raised my bill by $15 per month without informing me or getting my approval. Because of COVID-19 it's now impossible to reach a customer service agent, not that it was easy before then either. Their customer service is a farce and for what I pay their WiFi is unimaginably awful. So glad I'm paying extra for a service that barely works in the first place with no way to dispute it. Comcast is a joke.

let us waiting for 1hr and 15 min every call, then the customer service just said and repeated: “We are working very hard to restore the service”!!! They never Explain what was the specific problem (but we knew that there was a cable down). But the point was that there was a cable down in our area and no one came yesterday!!! Today, Comcast technician came at 1pm!! We have some teachers that they couldn’t work yesterday neither today due to the No Internet Service!!! Also, the students didn’t learn nothing in two days!!! Comcast is not cooperating to this difficult situation everybody is experimenting!!

I wish I could give negative stars! Comcast, by far, is the worst internet service provider that I've ever experienced! My service is supposed to be 100 Mbps, but it usually has less than 5 Mbps download speed and less than 0.2 Mbps upload speed. And the ping time is usually around 10 ms or above! I've tried to contact Comcast support multiple times, but it seems that the only thing that they can do is to reset your modem! I could never believe that an internet provider could provide such a poor, unreliable service and advertise it as a high speed internet service!

We have the basic cable package because all we need was the internet. It cost more to just have the internet versus have the basic channels that are not even worth looking at and the internet. Stupid. Anyway, my contract was 59.00 when I started. Last month it went up to over 60.00 and this month, it's over 70.00. It's ridiculous. Comcast makes millions a month and now they are charging existing customers to make up for the customers they are losing to their high prices and people streaming. And cable companies are wondering why consumers are streaming instead. It's not rocket science. I have to pay over 500.00 to get out of my contract and that's fine because I'd come out cheaper paying to get out than keeping the service.

I am out of internet for 4 whole days. I called over 10 times and I can only get to automated answering system without allowing me to speak to any LIVE AGENT!!!! Internet is obviously not reliable. That is why customer is calling but the company refused to answer any calls. I am extremely unsatisfied with Comcast's service!!!!

There are a number of current shows on BASIC Xfinity cable but when you go to on-demand to watch them EVEN for current seasons they are charging $2.99 an episode. People are stuck home w/out a job because of coronavirus & Xfinity has the audacity to charge for shows on basic cable channels. It is appalling and this weekend we will be terminating our Xfinity cable account. I know people are stuck home but I encourage you all to do the same until Xfinity gets their act together and stops putting $$$ over their customers which they have done for a good long enough damn time.

Comcast raised their prices across the board so trying to save money I returned their modem and purchased my own from Best Buy. The next bill they decided to raise their monthly package by $20.00. I wonder why? Is their way of helping people during these critical times when people are losing their jobs and unable to pay their very high internet bills? I am very unhappy with Comcast and I have been a faithful loyal customer since 1998 (yeah that's 22 years).

I am a 25 year customer at 300 dollars a month. Their service is getting worse by the day. I can't ever stream their movies due to interruptions. When I do a speed test the results are third world. They get worse every day. I pray for Elon Musk and his satellite network so I can be free of their terrible service.

We recently attempted to switch from Verizon to Comcast/Xfinity for TV, Internet and Phones. So far, we have switched our Cell phones and we are having issues with just basic things... like getting the hotspot to work on our phones which was never an issue before. We tried going to Xfinity Store after failing to get assistance on the phone and they directed us to call the Tech Support as they are not "qualified to do that here". It's been a month... there IS no Tech Support for phones as far as we can tell. We have yet to reach someone who can help...only "Chat online" which is futile at best. And this is not the worst part yet.... In the last 6 weeks, we have had 5 different attempts (2 outdoors and 3 indoors) in connecting internet service....which would not be so bad if they would communicate with us as to what the problem is. However, they went ahead and had Verizon disconnect us when they have failed to get us connected...

You can spend hours and hours trying to get some resolution but it's all left up to chance. Customer service does nothing and they don't even have the decency to give you credits for their lack of service. In fact, they'll charge you a service call and then you can spend another 3 hours trying to get it credited off your account. TERRIBLE! TERRIBLE! TERRIBLE! I can't warn you enough.

I signed a contract because they tried to up my bill almost 3 times the previous charges and now I am moving where they do not offer service and they are charging me to cancel. This is out of my control and I had been a customer for many years. Where is the customer loyalty? They are just money hungry and not about providing customer service. Buyer beware.

I had purchased a wifi pass that I could not activate. I wasn't given the prompt to do so. I called the phone # provided and spoke to 5 different people. No one was able to help me. They made me repurchase the pass 2 times. They made me go to other locations to try from. They were so rude to me when I explained to them that it wasn't working and if they had other solutions. But nothing... Finally, on my 5th call, I asked to speak to a supervisor. After giving my information and telling them what happened for the thousandth time, he transferred me back into the queue. Another rep answered, we went through the whole thing, AGAIN, she promised me that she'll get a supervisor on the line and guess what!? SHE HUNG UP ON ME! Another thing, the call center is in the Philippines, good luck understand anything.

While in Walmart I was approached by a sales rep. I politely listened to his pitch. I provided my information to verify service in my area and see what we'd qualify for. I decided not to move forward with the package until speaking further with my husband. The rep got an attitude and went from being genuine to behaving like a child who didn't get his way. He was rude, and was clearly upset that I chose not to move forward and sign up with Xfinity. He turned and walked away without closing out the conversation. Apparently he forgot that the customer decides how they'd like to spend their money, and he simply offers the product.

First they tell you there's no way you could go over that Terabyte of data. Then they bill data overages like 3 months behind so by the time you get a bill showing it you already have at least 2 more "legitimate charges" coming your way. While trying to resolve this issue they simply want to sell you a new package and upgrade. However, in my case my husband calls to discuss how to eliminate data overages and somehow the representative decides increasing the speed for $10 a month will help??? They assured him they fixed his issues and he was under the impression we were on unlimited data at that time and somehow the bill leveled for a couple months lulling into a false sense of security before BAM a giant bill again.

Unfortunately, here in San Francisco, Comcast/Xfinity is a virtual monopoly and their overall services are nightmarish! I have been with this company since they were awarded the overall contract with the City and have watched their overall services level degrade noticeably over the years. I and many of my neighbors are now researching alternatives, as this company clearly seems to value profit over high customer services and quality.

I had decided to be an Xfinity customer so I applied and was accepted for service so I went to one of its stores to pick up the installation package. When I went to the counter the clerk looked me up and down and made a disgusting face and asked “what can I help you with SIR?” even though I’m dressed and present as a woman. I explained I’m not a sir but he can call me ma’am or miss. He then said “sorry sir” and acted like I didn’t say anything. He then told me I’d have to wait an hour and a half as they were too busy. There were only 3 people in line and so I asked for the manager. The Manager also misgendered me over and over as if it was impossible for him to accept me as a woman. What is surprising is this is a San Francisco location. I canceled the new account and refuse to have anything else to do with them. Even the phone service didn’t seem to think it was wrong when I tried to file a complaint.

My work VPN will not work with the Xfinity router. I followed the limited directions on the website and it still wouldn't work. It works everywhere else including coffee shops and a home with Charter Communications so I knew it was Xfinity router that was blocking it. When I called all the gal could do was read from the same screen posted on their website. She could not talk to me like a normal person or hear what I was saying. I have been with Xfinity for years...first as Comcast and their service options have gone down and the bill up. I have nothing but the basic for TV now because I am not paying 160 month to have a zillion channels I never watch. Unlike Charter where you can pick a collection of channels on their basic plan Xfinity does not give you this option. They are a Monopoly and the only provider in our area and it seems have blocked VPNs on their routers to add to their control. This company is one of the biggest rip offs.

I called after my monthly bill....it seems that it increases monthly while the services and channel options DECREASE!!! As a Senior on a fixed income I was told I was in an "OLD" package and that if I changed it I would not save much....essentially the representative told me that I would get hosed and there was nothing she could do for me. THANKS for taking away Turner Classic Movies and replacing it with worthless EPIX that shows old tired movies over and over again!!! THERE IS NO competition in my area...somehow they bought off our City Council and that won't allow FIOS! I cannot wait to figure out how to CUT THE CORD with XFINITY!!!

The internet connection goes off every now and then and I have to restart the router each and every time and it takes 5-10 minutes for it to come back up. The router I use is provided by Comcast and it's very irritating to do it every time.

My husband forgot to pay the cable bill. He sent me a text yesterday while I was at work telling me that the cable was out. He paid the bill and gave me a number to call with a confirmation number. The inept people in the call center kept telling me that there was no disconnect order on my account and wasted my time having to text my husband back and forth to tell them what the "error message" said. They kept telling me that it was NOT disconnected. The bill online clearly said "TO RESTORE SERVICE PAY XYX BALANCE."

When they sold me the fastest (and expensive) service, they never told me that the speed values ​​are nominal, in practice it is NEVER met, it barely reaches half the speed they say. On the other hand, I waited all day for the technician who came to check my installation, not only did he never come, but he lied to his company and said he was. Offered the company the filming of my cameras to verify that he never came. They didn't even worry, they just told me, "We sent another technician at another time." A disaster.

On Friday 2/3 while getting assistance from a chat representative for my internet connection, she proceeded to tell me that while my internet connection was rebooted that I am not receiving the high speed internet I am paying for because my modem is not compatible. This is news to me. How would I know my modem is not compatible? Why is she the first person to tell me I haven't had the high speed internet that I was advertised in my bundle package? I chat with representatives on a monthly basis and everyone turned a blind eye? Am I a tech employee at Xfinity? No I don't know the first thing about modems and internet speed but I trust that company I am paying for and have used for about 10 years would be honest and provide me with the correct service.

I wanted to keep my service but Comcast isn’t offered in the town I just moved to. Because of that, I had to pay an early termination fee. The support rep said I should have considered that before buying my new house. 1. That’s one of the dumbest things I’ve ever heard 2. My job requires me to live in this town so, I didn’t have a choice.

I received Comcast internet in August of 2019. The junction box where the internet line is connected is approximately 200 feet from my house. When the internet was installed and the line was run, it was within a week when a guy came out and call himself burying the cable line. I contacted Comcast and the same guy came out and tried to scoop up dirt and put over the line. I noticed what he was doing and told him that would not work because the lawnmower would hit the line causing me to be without internet. He said that a new line would have to be installed and reburied.