Xfinity Internet Reviews

I get 128 gbyte service (I think) and the internet service is great. There are four people in my household and there’s always plenty of bandwidth for everyone. However, if I ever do need to talk to customer service, it is horrible. It’s difficult to even find a phone number, let alone get to the right person for help.

I have tried other services but always come back to Xfinity. It’s reliable and consistent and I know I can count on being connected. I doubt I will ever change again even tho it’s a little more expensive. Reliability is everything!

My internet goes in & out sometimes several times a day! It only goes out for a minute, sometimes for shorter time or longer! You call Xfinity and all they ever do is reset your modem and it’s ok for a while and then starts all over again!

Comcast is used by most of my neighbors. This poses a problem in that the signal became very weak as it is used by many. After months of calls and service visits, they figured out the problem and had to run new cable in the neighborhood. The cost is expensive.

Service down or outages usually every other month, and you can never speak to an English speaking representative because they outsource their calls overseas to Philippines and the issues have become more complicated or worse. Normally you would have to go in to their customer service branch location.

I've had the service for 10 years and it's only gotten increasingly better. Service works amazingly well. No time out, no downtime, storms floods have been had not one issue with my service and the bill is in line with other providers. And actually if you get a bundle it's cheaper. I love it.

Comcast routed my internet through the wooded area behind my house by laying it on the ground. A few times I have lost service due to animals chewing the wire. The service works fine otherwise and I recommend their customer service otherwise.

I think my cable company too much control of the Internet service that they provide and it cost too much money but we have to pay through the nose in order to get the good service. Overall my Internet service is pretty well. Don’t have any problems but like I said we paid a lot of money for the service. I think it should be at least $100 cheaper every month.

I have always used Xfinity internet. I find their service exceptional. With the exception of one recent incident in 07/21, I never experienced any outages. I have been a long time customer. I have been working them for over 20 years.

Xfinity Internet has been pretty decent. Honestly I really had no problems with it at 400 Gb and recently updated to 100gb. I’ve never had a problem getting on the Internet and the speed spin remarkably fast. I feel like it’s incredibly consistent as well.

You pay for service speeds you never receive. When problems occur they deny it's their hardware when in fact it is. Absolutely deplorable customer service. If I had another choice I would leave in a heartbeat!

I only have internet and a landline with them. They always raise their rates, even if you aren’t on one of their special deals. Customer service is the slow and frustrating. First they want you fill out your issue online, then you end up going to chat and finally, if you're lucky, you get a person. Their speeds are inconsistent and friends of mine are always getting what they paid for.

Quick response to inquiries and reliable service. Although we no longer use internet for work we have a computer and tablet and my husband plays a word game on his phone so we still use internet service.

I realize XFinity (Comcast) is often criticized. However, I have found them to be very responsive to an alert from me about an outage. First, they will identify if there is trouble in the area and, if so, when the problem with be resolved, or they will provide relatively easy automated instructions that I may use to get things up and rolling again if the issue is just at my house, and, finally. XFinity will call back to establish that the issue in the area has been resolved and that we are back online or make sure the boosted signal they sent to our unit brought us back into service.

Charges high rates and when you complain service is slow as a turtle. They claim that the highway is 'busy' with traffic. Like that should suffice as a reason that I pay so much more for high speeds and when they don't deliver...traffic. It's horrible.

It's so expensive! I'm not allowed a choice since everyone in my area can only have Xfinity. And if you want speed, you are gonna pay for it! I have AT&T for cell and TV. If they ever get internet here, I'm switching to them for a complete package

I am new to Boston and got my new Xfinity Internet service, have to admit that it has bad internet service and the worst customer care service in the world. They told me that there won't be any activation fees and later on they charged me 100$ fees and won't even remove that! Also, they told about a 10$ auto pay discount which also they don't apply. They won't understand whatever you say and always look to make money! Helpless and looking to deactivate the service.

We have been very happy with the speed and the service for our internet with Comcast/Xfinity. I can imagine it being better than it is. We have not had any issues with the internet going down and three in my household work from home and are on the internet constantly.

I'm happy with Internet service, wasn't very satisfied when had tv service, conflicts with packages, for example had sports package, but wasn't allowed what I should have been able to watch. They said it pertained to location I was at, and who for example my favorite team and another on TV, they wouldn't allow it.

Xfinity has good internet service and can be spotty at times. It's expensive and unfortunately I’m locked into them as the only ISP for my area. Their customer service is horrible since moving over to NBC!

Overall service is great. Customer service can be improved, Chat reps more knowledgeable than phone reps. Phone reps seem disinterested, Can disclose more about $100 service fee. Have been charged fee before and never made aware before charge appeared. Techs VERY bad about not disclosing charge.

I haven’t felt much good customer service for loyal customers. The rate goes up every year without value deals. Salespeople seem to have a take it or leave it attitude. I wish billing would allow combining internet and mobile service.

I don't know what influences the speed of the internet but it is soooo annoying when it is moving at a speed of a turtle....yes, I know the turtle made the race but the delay costs, often. It is also soooo annoying that so much spam, junk, and just plain unwanted ads show up without ANY invitation!

Xfinity internet is adequate but not the best. The internet download speeds are slower than advertised which would be especially off-putting for households that are high internet users or need fast internet service. Moreover, it was such a tedious experience transferring our service to a new location. Despite our home already being pre-wired, the self-installation option did not work and a technician was not available for over a week, even though we live in a very big market. It was highly inconvenient and disruptive particularly for individuals who work remotely from home. Moreover, for all of this, the price is higher than most other internet providers in the area even when paired with another service like cable.

Excellent service. Very dependable never really a problem, if there is they fix it right away. Very affordable. Has a great app to go with service to reset your network & stay connected. Shows all devices connected.

Do not sign up for the max1000 GIgs because Xfinity limits your gigs usage and then tells you it is your device that cannot handle that speed. 600 gps is best for most homes and use your own modem to save money. Your modem may run 1000 or 1200 GPS but you won't get that bandwidth speed on your devices. Your speed is divided up among the devices attached to your network.

Xfinity is a true Fiber internet connection, I do have a very good high speed internet all the time 200 MB up, and 200 down. Good customer service, and we do get a good flat rate here at Landsdown, Leesburg VA.

We moved and it took them 2 months to get our internet installed, even though they told us it would be two weeks at the most. My husband was working from home and lost his job due to this. Their idea of compensation was $20.00 off our bill.

Worry free service, very few interruptions, delivers speeds for all my needs, computer, TV streaming and 3 mobile devices, WIFI works great, price is very competitive and reasonable. I have been a happy customer for 7 years.

I have NEVER been a fan of Comcast! However, Xfinity is the only service provider you actually depend on for the speeds. Every now and then it slows down. But other providers have actually admitted they could not beat their speed where I am located. They do call me and offer specials as well.

I don't have anything to compare this to. Service is good. Outages usually brief and attended to promptly. Cost is ridiculous. Many plans to choose from simple to complex.

Plenty of choices, but way too expensive. The service is good. Better than FIOS. Plenty of sports channels. They also carry local and national news stations. The internet speed is pretty fast and they provide telephone service.

Service is nonexistent. Representatives lie or know nothing. Neighbor has many problems with them. Cut off service. Switch bills to email for person who has no email Bill for service not given. Customer service is in Central America a problem for seniors twitch hearing issues.

Xfinity website disallowed me to submit a payment for a week saying every time it's a Xfinity glitch I so my bill became past due, Next day Xfinity glitch cut my service off, after admitting they were at fault.

Very reliable service. Fair price. I’ve been pleased with the reliability. Easy to use but would like more training on the features. I’ve had the service for many years and have no plans to change carriers.

Only service that offers 6bpms upload, fixed cable hack free, set up everything and with verbal and vision explanations on the usage. On time for appointments, clean, professional and fast. Discounts for elderly, veterans, disabled. No problems, and will never go back to previous carrier.

Xfinity constantly cuts off the Internet without telling their customers. I also don't like paying for all the other unwanted channels and fees. The high bill is crazy high. I might switch to Verizon for some other ISP.

Xfinity Internet service is spotty at best, many times it’s just completely down, or at a slower speed, and it is very expensive (in my opinion). The price continues to go up, but the service continues to go down. I’m not the only one who feels this way, we took a poll on our Next Door app in our neighborhood, and everyone said the same thing — unreliable and expensive. So a lot of people are trying to figure out how to switch to a different provider.

Speeds are terrible as is bandwidth. Even when we upped for service to speeds up to 100 mg, we still have problems with lag time, spotty internet and bandwidth problems. Country internet is sad to say the least.

Xfinity does provide good service but they are extremely high and you pay for programs that are repeated on many stations and many of the stations are not of interest to everyone. You are only offered what they have chosen unless you pay extra costs. When you ask for help you are basically told there is no choice. Also, charges are being increased without notice. They also are the only cable company in our area. This can be difficult in these times.

After selling our house, I called Xfinity early in August to have my internet service cancelled effective 8/18/21. On 8/24 Xfinity deducted a regular monthly payment from my checking account. I called to ask why they were deducting a payment for a service I had cancelled. The representative I spoke with stated there was a fee for early cancellations. I pointed out that I had not cancelled early and she stated I would need to return their equipment. I informed her we owned and used our own equipment and didn't have any of theirs to return. She then stated I would be receiving a refund back to my checking account. Later that day, I received an email stating:

We’re generally pleased with Xfinity as our service provider. We have experienced some short outages but generally has not been a problem. When necessary to contact Xfinity customer support the response has been positive.

Weak connection even with wifi boosters. We have constant service interruptions. Neighbors also complain. They have failed to repair or explain the problem in the last two visits. It takes forever to get thru to customer service. We finally gave up.

Customer service is not consistent. I find they usually have a take it or leave it attitude. After all the years of loyalty I don’t appreciate the “thank you for your loyalty” refrain that provides no benefit. Seniors should receive a some discount.

Xfinity internet is slow in my house and this company the wants more and more money for its services without giving me the choice of programs that I want. They will not customize for individual needs.

Their service is definitely of a good quality because I had another provider that didn’t compare to quality and consistency. Xfinity lasts throughout the storms that were impacting the Texas cities which prove their worth. Their customer service is phenomenal which makes everything runs smoothly both internal, externally.

Have had no issues with them. Service is good, although there have been times system has been slow. Haven’t had to call main office with any issues since March 2021 installment. I like the remote control features.

I was formerly with TDS for TV and Internet but I purchased a Roku smart TV and decided that I only needed internet and Xfinity had the best rates at the time. I am quite happy with my decision and now it is even better because of my EBB discount.

Pretty good service most of the time. I pay for the faster service and it is pricey. Have been considering moving to Metro Net to see if service matched Xfinity. Metro Net advertises lower prices for same speeds. Xfinity does hold up well when weather conditions get bad, so a big plus there.

I have been a customer for many years. Customer service needs to improve as solving internet and cable situations. Automation calls take more time than speaking in many cases. You are put on hold, transferred, not all can be remote. Also TV channels have problems yes you get a message but not resolved. Price is expensive. This why many are going to Hulu, Netflix. And packages you take what they have a bunch of Spanish channels.

I have great experience with Comcast Internet, it is reliable and I am able to work in peace with confidence knowing that I can rely on Comcast. I will recommend Comcast Business to all of my friends and family.

I've had Comcast internet for 2 1/2 months, paying $220 per month for the most expensive level internet they have. During this time we've had a total 20 outages in my home some for a several hours and some for a few hours but a week doesn't go by without numerous outages. I call them and their reps don't help. All they do is try to sell me more Comcast products. Why would I buy more products if the current products I have don't work?? I have a home business and I can't even work from home anymore because the connection is so bad and unpredictable. It knocks out my cell phone and laptop. I've almost lost a couple of potential clients because my calls kept dropping. Comcast is the WORST internet provider there is. I'm going back to Verizon next week.

I have been a LONG time Comcast/Xfinity customer, in fact, it has been the only ISP that I have used at my personal residences. I have been accustomed to price hikes at culmination of one of their one or two year service contracts but my bill has increased by nearly 100% ($75 to over $135) so I gave them a call. To my surprise I spoke with a VERY kind woman who was as helpful as possible. Unfortunately for me, my 75mbps plan with unlimited data is no longer an option. I can pay around the same price for 50mbps though or I can pay a bit more for 100mbps, the middle-option of 75mbps no longer exists.

Xfinity may provide fast speeds IF it gets up and running. But plan on spending half a day - yes 4-6 hours doing the work a technician should be doing by the company you're paying to provide you the service. The Pandemic has provided the best excuse to allow them and other web companies to pass the work off to you. Now they want it to continue to be your problem to work for them until their problems are solved.

I have been without wifi that I paid for, for 4 days. A service tech was supposed to come between 10am-12pm today. I waited all morning no one came. So I called the customer service number to find out the tech lied about coming to my appointment and they said they will NOT send him back to do the job he was supposed to do. The best they can do is send someone Friday (what so they can lie and say they showed up too?!). I asked for them to just refund my unused days as I'll be switching to AT&T and they also said no. Keep in mind I have only been able to use my service for 4.5 days out of 30 days that I paid for. Xfinity prepaid is a scam. Go elsewhere.

Xfinity was the worst internet service I've ever had. Constantly needing techs to come out and fix outside Xfinity equipment. Would go hours without service due to Xfinity's equipment issues. Reps would always say it was a modem/router problem (it was never a problem with my personal equipment) and after sending a tech out, techs would always say it was a problem with XFINTY'S equipment. So tired of the runaround from c/s reps just to have a tech come out and say "oops it was our fault all along." And this was a one time thing. Over the 3 years I've had Xfinity internet service, I've had to have a tech come out over a dozen times. Xfinity is the worst and now that AT&T Fiber is available in my area, it was a very easy decision to cancel my service with Xfinity.

No internet for a month. 3 calls each 1hr plus. First two promised a return call in 15 minutes with a time a service tech would be coming. No return calls. 3rd call same as first 2 going over the same things we had already done twice. Given a service date and time then received a text saying problem was solved and appointment was cancelled!

I called customer service to see when my service would be restored. I was told could take a survey after. After talking to a customer representative that obviously couldn't understand English she refused to hang up first so I could take the survey, she instead disconnected me. Then I got several bogus texts later telling me my service had been restored which could've been further from the truth. They couldn't even tell me why it was cut off in the first place. After it came on I got no apologies or explanation. I am only with them because they cheap.

Over the last 20 years, I've been an Xfinity Internet customer. Since AT&T Fiber hit the scene, I've noticed just how much of a headache Xfinity has been. The Xfinity internet upload speeds are TERRIBLE, and the constant outages (4 in one month) were just too much to deal with. The customer service is not helpful at all (IF you can get someone on the phone). With the speed of AT&T Fiber, I can now breath easy. I will NOT be using Xfinity Internet again.

My job requires me to move several locations for a few months or may be up to a year depend on how the contract coming. Therefore I came to local store to cancel internet service. They asked several questions and said it is done. But a month later, I still got charged for service I did not use. I came online and chat with a live agent. This agent said system shows I did not request to cancel internet service. So I requested again. He kept asking for new physical address to send out the bill and said that it is Comcast policy, which I did not see it in the contract or anywhere. I told him that I don't stay at one place, so physical address can not work.

1) Price is higher as there is no competition really.

Internet is pretty good. Hardly drops signal. When it does due to weather etc they take what seems to be longer than it should have. Their completion times go from day and hour or so to over a day for the ETR. Now wrap that up with a Comcast Technican coming out on Saturday and hooking up my next door neighbor's internet. I remember seeing his van and don’t think he was there very long at all. Not long before he finished and left my internet stopped working. No service and or signal. The technician decided that instead of doing a top notch professional quality job that would make customers happy his lazy butt didn't want to run the neighbor's coax cable all the way up those really tall poles. He would just cut mine and splice theirs into mine. I didn’t have internet anymore but he got the neighbors hooked up and ready to enjoy internet and work services in their own home.

My review like others are real facts. Xfinity Internet is the most unreliable service I've ever experienced. Just today It went out 3 times in 20 minutes and I was on a work conference call. Not good. Two months ago it went out during a video job interview. Great impression right. To re-connect I pulled out my car from the garage which uses AT&T wifi and re-connected and had no problems going forward. My cell phone carrier is AT&T and never once had an outage or issues since 2004. Folks I should not have to re-arrange my life about the lack of connectivity. This is unacceptable. Also calling customer service is a joke and all robo prompts with NO live person. Unacceptable. When you get a live person they transfer you and then disconnect. In 2020 I wish I never signed up for a 2 year contract. My contract is up in January 2022 and we are cutting the cord aka dropping cable and switching to AT&T Fiber for our Internet to stream content.

With Comcast internet they limit my monthly usage to 2Tb! Who does that? The cost is ridiculous for what you get. My connection was constantly unstable and they told me it would cost me $100 to come out and even check it! And every time I have to call their 1800 # and wait what seems like forever to speak with an actual person. This includes calling to cancel. Goodbye forever comcast.

Seth D. from The Office of Tom ** was able to quickly resolve this issue and issue the refund.

It might only be down for a minute or two and it might only happen three or four times a week (or maybe fewer) but after six months it's gotten old. Since we are hardwired in I just don't understand why.

I set up a installment appointment. They lost the appointment. They wouldn't make it right. Tried to give me another appointment for the following week which I wanted another appointment for the next day but they wouldn't accommodate. It was their mistake and should have made it right so I canceled service before it even started, what a crappy company.

Customer service is lacking. My internet goes out too much. I had a package that was "grandfathered" for Starz, HBO & Showtime and I believe Comcast interrupted service with each of these claiming they were "renegotiating" with them. I became frustrated and dropped service. Comcast called me and talked me into the same internet that I had before but with flex streaming for tv. My internet goes out several times every day. This did not happen before I switched from Internet & TV to just internet. Comcast claims the problem is at my home. They want to come out for a service call at my expense.

So far it has taken me many hours and about two week to finally get the internet working, and I am a fairly sophisticated technical operator. I rarely write reviews, but this is beyond acceptable service. I was trying to get the internet to work. At first, the two-factor security on their app wasn't working on their end so I couldn't get into my account to order what I hoped would be more functional internet equipment. So I waited forever on hold and was finally able to order some internet equipment.

I got Xfinity in my apartment years ago while I was serving in the military. I turned off my service, canceled it & returned the items I had. I was moving far so I had to just cancel everything. I move and hear nothing. 3+ years later, I get a notification from Credit Karma that I had a inquiry on my account, a collection services had said I owed money to Comcast. This was obviously not true. I called Comcast and spoke to SEVERAL representatives who said that It says I owe money for never canceling the service. Every single one of them said they could clearly see that it was a mistake. As a new Comcast customer had been using their service at that address currently, I had not had Comcast service at all recently or the past few years, and that I had returned everything. No one knew how to help me and gave me a number to a department that didn’t even work.

I refuse to offer any more info to your computer except to say- yes I have your statements for evidence! Tired of your company's **! And my days of trying to get a previous contact. I wash my hands off this & will see you in court if needed! And yes, your company still owes me $141.00.

When getting internet service from Xfinity, the salesman told me that with a 1 year contract I could get a free phone and have unlimited data: However, when I spoke with loyalty agent Michael, I was told that I would have to pay for the phone. I could not see the point of having a contract for a year, paying for the phone too. The cost would approximately $12 more than ATT. I told Michael I did not want to pay more for the service and that If I had to pay for the phone that I did not want the service, Michael hung up on me.

This morning I woke up, rolled out of bed to get ready for an early morning meeting to find, no internet. Great! It's been a while since I called Comcast\Xfinity which I guess is a good thing I guess. I work in technology, so I know the easy stuff. I bounced the modem, my access point etc. No joy after my rebooting them. My first clue they don’t want to talk to us was I could not find the phone number on their site to call! Google though, quickly disclosed the support number. What happened next sent me into a pre-coffee morning rage!

I wish I could use a different service but Xfinity is the only one my area has. They don't help out with anything you have problems with and when you do get in contact with a human it's only when they're trying to sell you more. When my dad had Xfinity they tricked him into paying more by saying that his kids would love having tv...he only had us once every other week at the time. My father does not speak good English and has a very heavy accent.

Their reputation precedes them.

We unfortunately had to moved from KY to Nevada and they don't serve this area. We were assured they'd wave the disconnect early fee since we had no control of where they provide service; then a bill came called about it and the person said their other representatives can say anything to please you but the company doesn't care about that. Basically we are screwed... We will never trust this company again no matter the price they offer.

I chose Xfinity after 14 years with Qwest/Centurylink because of poor customer service. I have now had 3 appointments with three different techs and I don’t even have a wire to the house. The first guy called me and asked why I was not answering the doorbell. He said he was standing on my front step waiting for me. He was at the wrong address. When he did show up he was surprised to discover there was no cable wire entering my house. I have never had cable service. He scheduled another tech who showed up at the appointed hour and could not install a wire, not his job. Now the third appointment is scheduled to install the wire, but not the required equipment. That will take at least one more appointment. Not a stellar start to improved customer service.

Fortunately our internet service is respectable; what we find hilariously infuriating is how embarrassingly useless the bill pay app and site service is... The company we pay this much to have internet service can’t manage to process payments via the internet...? It’s amusing; but also, extremely annoying to have to use the automated phone service to pay your INTERNET bill. Also, it’s creepy how difficult it is to even post a review about Xfinity. And it’s SUPER creepy that I had to input my home address to use THIS site? Shame on y’all for that.

They started service (and billing me) before I even authorized the service to start. I'm pretty sure that's illegal. After requesting to speak with a supervisor for the last 6 months, I was finally able to speak with Carmen (a supervisor) who said that she would not pull previous calls and it was not her fault or problem if the employee's I spoke with before her lied to me. I asked for her supervisor and she hung up on me.

Since Comcast/Xfinity changed their internet to the "NEW" system, the "hi-speed" internet costs me over $92 per month, ON A DEAL! Yeah...right. My home internet is VERY slow and, the most irritating issue is...the internet STALLS CONSTANTLY!!! The actions, whether typing, opening/closing an email, WHATEVER...the internet screen FREEZES CONSTANTLY! The cursor stops, the email I am dragging to a folder freezes in mid-screen! And NOT just once, it freezes for 30 seconds per freeze, three or four times when I get started! And DON'T LEAVE THE XFINITY SCREEN or the freezes constantly start over! Then, when I've opened a few emails...no screen freezes for a few minutes...THE SCREEN FREEZES AGAIN!!! I CANNOT WAIT to get rid of Comcast/XFINITY home internet!!!

In less than a month our internet service (including TV) has been down three times for more than a day. They never responded to my messages nor informed me of progress. Comcast did not paid me back for the 3 or 4 days I was without service. I’ve lost many important meetings. I had AT&T for over 10 years and NEVER had a problem. I’m switching back to AT&T.

I have been trying to reach a live agent so I can get an extension on my internet bill but have been unsuccessful. Instead, the automated system sends a link to my phone which connects you to this online chat assistant that isn't helpful at all. Most of the time its responses are not even close to the question I asked just like in this present situation I'm having. Every time I'd ask about getting an extension on my latest bill, it replies back with something irrelevant. Then it tells you if don't succeed with using the link, to call back and you will be connected to a live agent. Well that's not true.

Xfinity uses sales tactics to scam their new customers. I initially got the service only because the people who lived in my home before I bought it had an active Xfinity account and I, even though am the home owner was not able to get Internet. Only because of this specific reason. In light of the covid money is short for everyone but I need internet for my child to attend school and myself. I’ve always had RCN but it isn’t offered in the area we moved to. Very unfortunate for me. I spent almost $200 on a router to avoid Xfinity’s high price of $14 a month to rent theirs. Money that I didn’t have to spare in the first place. And also to avoid their installation fee. Which in my opinion I shouldn’t have had if there was Xfinity service already active for months after I purchased my home.

I recently moved to Shreveport LA, and the company is overcharging me for my service, for over a month. I've been told that my bill is going to be reduced and will be calling me for confirmation, but never happened for weeks. I've been asking Xfinity to fix this service, I was told that it is done and don't worry, and they just keep lying to me about it, the company is still talking money that is rightfully not theirs. There is more, but due to my disabilities it's harder on my eyes.

We are paying for 600 Mbps speed and we are receiving 12.3 Mbps speed. Every time when I call them they come up with some ridiculous excuses. One excuse was that it's because we are using the laptop and the modem is on the main floor, the speed is low. So I tested the speed within 10 feet of the modem on the same floor and I got 22.3 Mbps. It's frustrating.

We were totally blown away and astounded when we reported our sister passed away in hospice and we needed to terminate her service before the next date started. We received a bill for the following month of April. We were told because that's when her contract ended.

Xfinity seems to know if you have competing service providers in your area. Doubled my price and their solution was half the speed at my same price with no TV. I was $50 a month when I lived in an area with competitors and went to $70 when I moved. Now it’s over $100! For 400 mbps! They offered $46 for 25 mbps which is truly absurd. They truly don’t care about pandemic and are not willing to work with you. Terrible customer service, they could not get off the phone with me quickly enough. He was not terribly polite and was kind of annoyed to be cancelling my service. Over the years they have been truly awful! I have had to call and argue with them annually. We are moving soon and I’m looking forward to having ATT again. Much better program!

I've got internet service with Comcast for a couple years now and it's been the horrible experience ever. They're not reliable. My internet goes out at least a hundred times a day and my children are doing online learning. It goes out on the weirdest times when I'm on it or my children are on it. It doesn't matter from no help in Comcast. They gave me a new box. They still doing the same thing. I don't know if my internet is being messed with a tamper with order service just really this horrible but I wouldn't refer no one to this company. Comcast sucks.

Comcast has always done everything they can no matter how low down and dirty it is so can to suck as much money out of their customers as possible. The routers they supply to their customers at an ongoing cost is purposely designed so you cannot use your own VOIP phone system with it because they block all VOIP systems except their own extremely expensive system! (Purchase Your Own Router People) They purposely throttle down their internet speeds that cause annoying buffering to push people into spending more money to increase their speed and then they do the same thing again and again! They adjust their prices so if you reduce your service for one item all of the other service prices skyrocket up! I will be leaving Comcast forever as soon as another high-speed internet company with fair prices comes into my area. If Comcast goes belly up it's because of the low down and dirty things they have been doing to their customers for many years!

COMCAST-XFINITY sent me a final bill of $172 that I never received. They put it in collection and after FOUR YEARS I learned of this collection when I tried to refinance my home! Instead of getting 2% loan, I will be getting a 2.6% loan. This $172 mistake on their part is costing me THOUSANDS in interest payments! But the kicker here...THERE IS NO REAL PERSON WHO WILL COME TO THE PHONE TO RESOLVE THIS PROBLEM! Run as fast as you can as this company will screw you and never even come to the phone to help resolve the issue... RUN AS FAST AS YOU CAN!!!

I have been a Comcast customer for many years due to them being the only high speed provider in the area. If there is ever an issue with the service and we have to call in, the only resolution that customer service is able to give is to restart the modem which we have already usually tried and it typically does not resolve the issue. I've had to have the modem replaced several times which is beyond ridiculous and inconvenient. My bill has constantly increased while the service and the customer service have decreased significantly. This year, I have had data overages that have been unexplainable, numerous service issues, and terrible customer service. At this point, we are switching to a slower service just to not have to deal with the unnecessary issues.

UPDATED 2/18/2021: Last night, I lost internet by Comcast, It was on in the morning. During a 9:30 AM conference call it went out again. Called and got a recording that said it would text when internet is up. I work from home and can't have this. T-Mobile is now offering home internet. I'll look into it today.

Comcast Corporation has become an undisputable monopoly, engaging in unfair business practices, including, anti-competitive behavior, charging overly high prices, price discrimination, exploitative abuse, exclusionary abuse, single market abuse, predatory pricing/price gouging, illegal tying and product bundling practices, a pattern of deceptive business practices, repeated violations of the Consumer Protection Act, misrepresenting SPP's costs, and an attempt to engage in an abuse of superior bargaining position through an illegal merger. It is completely unfair that most broadband Internet users in most areas of the country only have one choice for Internet services and that choice, Comcast, abuses its customers repeatedly through engaging in unfair, deceptive, abusive, and at times, illegal business practices.

So I finally signed up for internet. I chose Xfinity Prepaid through Boost Mobile. It seems they are running some sort of SCAM on their customers so BEWARE. I signed up the month of December. And it's been nothing but PROBLEMS!! I purchased the startup kit for $70 plus $40 for the 1 moth internet fee. Got it home it did not work. A technician was sent out a week later to fix the issue. January I pay my first month at a different location. I'm charged a different price not the promotional price promised. This month, two days ago I pay my bill at the original location. I get charged the promotional price. I get home and my internet works for an hour then shuts off. I call customer support. They send a technician today. The tech determines it is a faulty modem and that I can contact support with the issue and get another one.

The account was closed a year and a half back, the customer services said there is no balance due but still reported it against my credit score. I made the payment for the amount not due against me to avoid negative remarks on my score. Comments from the Agent. "**, I have checked the account and see that currently there is no due amount on the account and the account has been closed on 07/02/2019."

Comcast is the worst company in America-Service terrible-customer service terrible. Change prices (higher of course) eliminate channels- And during Covid I couldn't visit my second home for 7 months- They say on voice message all accounts will be charged 14$ a month with internet only- Not only did they charge me the full amount- 150$ a month they also charged me late fees- when I finally returned home found they turned off my service because no one had used it for 30 days but took my monthly payments in full as Usual. THEY ARE WORST POSSIBLE CHOICE - AVOID AT ANY COST!!!

Xfinity Internet is ripping people off by charging for overages that do not exist. They charged me $70 just in “overage” fees for one month. I cancelled and switched to Frontier the next month and my data usage is not even half of what Xfinity Comcast stated I used. They are horrible. Their customer service would not assist or provide me proof of my actual usage.

Paid for new rate of $19.99/ no for internet, it jumped to $46.00 and I called to inquire and told them I could not afford so would need them to cancel. Agent was able to change it through supervisor to $30.00 per month. Just received a bill for $80.33. I had signed up for auto pay, glad I caught this but they refused to change it!! Find a better company!

First, I had a package for 1000 mbps internet, which cost 70 dollars, but with tax and the modem and idk what else total to a bit more than 110 dollars. I was ok with that I guess, until my son test the internet and was getting 300 mbps and for upload 20 mbps. Then I review my paperwork and there was another issue where Comcast had a cap of up to 1.2 tb., and that they were going to charge me after every 50gb and that right there got me angry.

I have Comcast/Xfinity, I moved from Georgia to Delaware. They charged $200 for early termination. When I proved the service in Delaware, they were supposed to credit me $200. I have not received it yet. I expected the $200 to be credited to the new service in Delaware but it has not happened. Nor have I received a check for the credit. I have called numerous times but can not get a straight answer from anyone. The company debited my account incorrectly but will not give me my funds back even after they realized their error.

I'm currently paying $69.95 a month for up to 75 Mbps. As I prepared to move houses, I realized my bill had increased a year ago with no notification or warning. Reaching out to customer service requesting a credit resulted in an explanation that they increased bills to "invest in technology" and that the charge was valid. Furthermore, they now have offers for over 100 mbps at a lower price than I'm paying even at a no contract/not promotional price. Customer service has always been useless, and the corporation is greedy. I've never hated a provider as much as I hate having Xfinity for Internet. If you sign up for an offer (due to lack of other options like myself). Set yourself a yearly reminder to cancel/change your plan.

At first, set up was easy. Then I moved and subleased my apartment and switched the account to someone else. We were on the phone with an Xfinity employee for at least an hour giving information, etc. The account was never switched over (the other party thought it was) which frustrated both of us. She was never able to see when her bill was due, and it was going against my name. Calling customer service and calmly explaining the details gave us nothing. "The account is in your name, you can cancel if you wish" is the only response I got, no explanation as to why the switch never went through. More importantly for customers, the bill is different every month! I signed a contract to have a deal which is why I switched it over to the other party but the bill goes from $35-$90/month with no explanation! The staff doesn't know what's going on and maybe it's a fault of the training or technology on their end but this provider is a MESS.

I cancelled my account between Dec22 and Dec 24th I took the equipment to the local Comcast store. Jan 02 the normal amount came off of the bank card. So I contacted the billing department and they said they can’t stop it because I didn’t cancel the automatic payment. I asked isn’t the automatic payment attached to the account he said no! He informed me that the total would be refunded and it was refunded however they kept 10 dollars. So after calling 3 times I finally got all my money back. The Automated system is HORRIBLE!

Good Service Harley ever goes down. Fast speeds up to 300 MBs. Cust. service long hold times. Prices are in compassion with outer providers in the area. Living on the mountain. Limited providers to chose from.

I’m very disappointed with them, my online service it’s very poor quality and I paid over $100.00, for nothing the service it’s keeping getting worse, failed and frozen. I already file a complaint to the Consumer affair against them and didn’t work much. Especially now, because my kids have virtual learning. Honestly I don’t what to do anymore.

This is the first review I’ve ever wrote of a business, but Xfinity truly has shown how terrible they are. I’ve been a loyal customer for a decade, and this is maybe the fourth time I’ve been shocked by how bad they are at conducting respectful business. Today, prior to a meeting, they suspended by account, and it’s been over an hour and four departments so far to try to convince them to reopen it. I’ve stressed multiple times that I need my internet reactivated and they just keep sending me between departments. At various points, they’ve taken opportunities in my lack of knowing what’s going on to try to upsell me to more lucrative plans. I cannot wait for the day when someone better comes along and destroys this company.

I have talked to several people from Xfinity that was able to verify my account and the last three I talked to today 1/1/21 refuse to help me with what I am needing. I am trying to get Mobile service and I can’t get help so I am doing a bad review. They refuse to help me.

I've had several bad dealings with this company. One time they tried to tell me a plan didn't exist and then all of a sudden it existed when they called me back after I told them I'd shop elsewhere. I've had a store employee delete accounts without permission, I've had a store employee refuse to give me a receipt for a transaction, they wouldn't accept phone calls during Covid (only computer customer service people), I've had employees tell me my issues were resolved only to have to call back again because they were not resolved.

Their customer service is neither. They do not care about the customer, nor do they provide service. The attitude is “we are the only provider in your area, take it or leave it.” No one can live without internet in the age of Corona.

I would give zero stars if allowed. We have had intermittent internet service for 5 YEARS. We have made every change recommended with no results. Xfinity's service is horrific from call support to technicians. If we had a choice we would use ANYONE else.

Terrible business practices. They are so profit-oriented that they leave little attention paid to the needs of the customer. They change lineups at their whim, increase fees every year and the most expensive internet in NJ.

Overall, I’ve been satisfied with their service. No major issues so far. A few internet outages that would last no more than an hour. I’ve been a customer for two years and haven’t spoke with a manager yet.

Mostly very good service and is exactly what I ordered, Xfinity modem, router could be better, drops signal to devices in my smart home. My phone on wifi drops calls and my devices will disconnect frequently ie thermostat, front door lock.

Wifi is in and out all the time. Company does not respond to requests for help. Phone calls using wifi are dropped consistently. Impossible to do business with this service. Wish I could say something positive about this company.

I moved and contacted Xfinity. I was promised fast and easy service but it was anything but that. Tech arrived and was unable to do it due to location of cable box, had to reschedule, then the second rescheduled tech never arrived, I had been waiting for over 4 hrs for the tech to arrive and then I contacted customer support, they said that they called and no one answered, I have not received any calls and I have routinely checked the app. While on the call I was put on hold and then hanged up on. I called again and reached the supervisor. The call disconnected no fault with xfinity on that time, I called again and the supervisor was unable to reach me so I had to give them a call back number but was never reached. It has been over a week trying to get internet while people need it for work and I need it for college and the kids need it for school. Terrible customer service. Still on the line trying to reach a supervisor.

Could be faster. We have already updated to newest version and I sometimes have trouble connecting my smart electrical equipment. When it goes down it does take a while to come back up and some of the rooms have a hard time connecting with speed.

I have never had a problem in service going out and the speed is amazing and in times when I needed customer service they are the greatest. I believe when the service did go out briefly we were notified of circumstances and when to expect service I go on and on saying good things. Price is very reasonable as well and you can get a service tech out pronto if you need one. Also, very reasonable for service call and most of the time no charge. If you move you can do the service one two three yourself to change address.

Xfinity internet offers an Expreme Pro+ plan that gives you wireless speeds of up to 600 Mbps. This eliminated any choppiness that we had been experiencing either streaming or doing Zoom calls. If you have a Mac though, make sure you use Safari to get the maximum speed. Google Chrome/Chromecast is much more sluggish.

What you pay for isn't what you get; customer service?... Nope... Tech support?... I'm smarter than them but they won't deviate from the script no matter what you say; but in the end what else is there when they have monopolized the USA.

Xfinity (Comcast) has finally awakened and become very customer friendly in the past couple of years! Prices for the bandwidth are now fair and competitive -- and I have found them to be very reliable. Their new Xfi modem (white model) with wifi six and unlimited data is awesome.

Customer service needs improvement. Even their advance troubleshooting team either have rookies on their team or they simply don't have the training to do the job. Despite my repeated attempts to clarify that my internet was working okay after changing the modem, but I'm not getting dial tone on our phone was totally ignored. One individual even said dial a number to check even though I had already told him that there was no dial tone. The internet speed in the evening gets real slow.

I was not happy with the choices for ISPs in my community. But Xfinity has gotten faster and the cost has dropped. My only complaint is waiting on hold for customer service. I also switched to Xfinity Mobile. Overall, I give Xfinity 4 stars.

I switch between Xfinity and Fios but since going back to Xfinity almost 2 years ago I been very happy. Never slows down or goes down and the speed I am getting is great. I used to have to use a wifi extender but find I no longer need to.

XFinity came out with a plan a couple years ago to help low income people be able to afford the internet. I was sure it would be a slowed down version but after several years of escalating fees and costs I bought it. And I am so glad I did! For $9.95 per month I can be on the 'net all day, play my computer games all night and no problems. The one time I had a problem it was handled quickly and efficiently by a tech. It has been great for this senior on a limited income.

The Xfinity internet is fantastic. It is safe, fast and the whole home is covered for WIFI. One last thing is the customer service, the representatives are great. I have been with Xfinity for 30+ years and the service is great. The only reason I gave a 4 rating is due to the cost, it is constantly changing upward.

We have been with Comcast for several years. Always have had Reliable service, accessible and knowledgeable tech support. Customer service has dramatically improved. We are very satisfied overall and recommend Xfinity without reservation.

I have been an Xfinity customer for many years. I do like the service. They are reliable for the most part. The internet is fast. The only drawbacks are the cost, it's quite expensive. And, sometimes the hotspots don't allow me in even though my phone is set up for that. That can be annoying.

XFinity, previously called Comcast, has its ups and downs. Downsides: can be expensive if you don't push for a discount, the company doesn't sell modems anymore and it's expensive to rent one or to Buy your own, repairmen charge you for calls, $75, even when they say they won't or the problem is XFinity's fault. Upsides: they've gotten better at not having outages or slowdowns caused by too much internet traffic. Better than CenturyLink by miles.

Worst company ever. I applied for their disabled persons program. They say UPS delivered the modem but I never saw it or signed for it. I was to have two months free service, then billed monthly. I called when I got billed, and it’s always been about an hour on hold. They start building even though no service is ever connected. They said they would send out another modem and gave me a delivery time of 5 to 7 business days. The week after that time I called to see what has happened. I was told that their records showed that it never was sent. So I canceled in route used to deal with liars and told him to tell me off of their records. Now I’ve just received another bill in the mail and posting reviews as long as I’m on hold.

I am on the low-income program of $10.75 per month (this includes tax). I am extremely happy as the service has been the best. Even the equipment installment was done for free. So, for those who are on SNAP, this is the greatest service.

I find the Xfinity to be very reliable in our area and the router coverage in the home is sufficient provided the router is centrally located. We seem to have sufficient bandwidth to support home security, cable, direct device attachments without any issues. I do find that Xfinity's customer service has got better over the years and I appreciate what they've done from a Covid perspective when they had to come inside to do an installation.

I feel for what they provide the cost is too high. And all too soon they raise the rate. We ended our subscription with Comcast for all three services because of the cost. We do not have enough of a competition to keep these costs low.

The service is reliable most of the time and supports several devices being used at the same time. However there are times when service is slow and often goes out. Lines are old and repairs are made to small sections instead of the entire line into the home, leading to more repairs later.

I feel Xfinity performs better than any other provider that I have ever used. When we do experience an occasional outage, it is back up in a relatively short period of time. Another tremendous benefit is the low cost cell service available through Xfinity as well. Pricing is competitive, when the cell service is factored in, it makes it a great value. Any service you don't have to think about is service well performed.

They should offer lower internet to long term users before new users. Offer senior users a lower rate because seniors are on limited income and live below poverty line. Their service people are great. I can get help whenever I call.

Service is absolutely horrible. With Xfinity/Comcast I bought the triple play package; internet, phone and TV... During phone conversations I lose the connection. The TV constantly freezes or goes offline. I need to reset the modem often. The internet is just as bad. Be it that I am on my computer or smartphone I lose connections as well. The worse service ever. All this aggravation for $170 per month.

Comcast has a bit of a monopoly over internet services here in my city and it’s frustrating because the internet is constantly having issues - going out and slow and neighbors also have issues too. We have little choice in the matter too. Not worth all that we pay monthly for service.

We signed up for Xfinity early in 2020. Shortly thereafter, I had to change my bank card on the account - mostly because I had believed it used my bank information, as some of my accounts did. So, needless to say, I did forget to change it on Xfinity's account. That is MY fault and negligence. However, at the same time, most companies contact you to let you know they aren't receiving your payment, simply because they're providing a service that isn't being paid for... NOT Xfinity. They continued to give us service for nearly 5 months!! Not one attempt to contact me to let me know they aren't getting a payment in months...until months later, service is shut off. It took me to call them to find out what happened, only to be told, I had a past due amount, for the past 4-5 months of non payment.

Usually a long telephone wait. I used to have cable with them but dropped it due to their high rates. I have to have internet since they are the only provider in my area. They nickel and dime you with all the added fees.

I am not a big fan of Xfinity/Comcast and I apologise for saying that. I personally think their pricing is very high. They don't have enough choices for services for dealing with people on a tight budget and especially those that may be retired or disabled and have minimal income. A majority of people have no choice but to use their internet because there isn't anything else available where they live.

I find that the promotions and advertisements don't match the quality of service and pricing guarantee that you would like from a internet provider. I would strongly recommend reading the fine print and making sure all of your most important questions are answered before signing up.

I have spotty service once in a while with Comcast. The TV even freezes. When I called customer service, I was informed that I would be responsible for service fees to have a maintenance representative come to my home.

Comcast for the most part is reliable. What I don't like about Comcast is they have data caps and no way to monitor how much has been used so you will never know if you went over and your bill will be higher. They have also tried to scam me into a more expensive TV package. They told me they wanted to switch me to x1 for free but that free offer cost me an additional 50.00 per month.

Generally good service, however, lots of intermittent interruptions when trying to hear the news. Screen freezes and you don't get the sound while this happens. This happens while watching games or shows also. We keep moving where the TV is at to try to get better reception.

Outages from Xfinity not common unless electricity-related. Service is hard to schedule quickly. It’s difficult to get to the right person when requesting service. They do refund outage days. When it works it’s great.

I enjoy high-speed internet with Xfinity. Their technical depart are professionals at resolving internet problems. I recommend this company for the affordable internet plans, they offer to meet your internet needs. I'm on a fixed income and only needed internet connection for computer usage. I'm happy with the affordable cost and the internet services provided.

Our two choices are either AT&T or Xfinity and to be quite honest I am contemplating AT&T. Pricing for Xfinity is becoming an issue and with a "captive" audience I am limited in my choices. I find them somewhat responsive to needs but overall it is becoming an issue of cost.

Xfinity is doing a poor job at customer service and my internet speed, I have 2 speeds and they will switch off from each other, in the bedroom the speeds are even worse, I am not happy but not sure who is better.

Customer service is some of the absolute worst. I would call 5 times and get 5 different answers. It takes great effort to get any issue resolved and it is frustrating. You can never get to a supervisor. Tech support is good however. I live in an area where we are limited to local cable, Hughes net or DirecTV (affiliate for internet) as the only sources for internet.

I've had Xfinity internet service for about yr. I've had some I guess 'Normal 'connection interruption/interference issues (live in Apt Bldg), storms, but otherwise for price could get more downloads. Great service connection, speed, I will definitely refer service provider.

Never had a problem with them, so I would rate them good. The only thing I wish is that they offer a cheaper package for seniors. My bill is very high.

Xfinity Internet provides unfair data charge and imposes data cap for valued and loyal customers, particularly non-unlimited data customers. It provides 1.2TB of data per month. Based on Xfinity unsubstantiated claim, 1.2TB is equivalent to about 21,600 hours of continuous music streaming or 34,000 hours of gaming. This baseless claim of hours is not accurate. If customers spend 21,600 hours of continuous music streaming or 34,000 hours of gaming on the internet, they will go over the 1.2TB of data. Xfinity Internet will charge them $10 per 50 GB and a maximum of $100 per month for going over the data limit. This is completely unfair to customers especially during this very challenging time that they utilize the internet to save lives (i.e., shopping for food, working, learning, getting vital information, staying in touch with families & friends, banking, purchasing, etc.).

I was hesitant on getting Xfinity to provide my internet service, due to hearing many bad reviews from other locations. But here in Washington I have had nothing but good service, even the customer service is great! Always able to help quickly and efficiently. So I would recommend Xfinity to anyone looking for great customer service and great connection too.

Technical issues NON-STOP without any resolution. I've had four (4) of their Techs out and they finally found out there's neighborhood wiring issues, but failed to even follow-up based on when they said they'd call me -- I'm over it, cancelling very soon.

Slow internet, garbled, replay of parts of shows that don't match what is happening on screen. Blackouts. Shows only available only for Screening HOME, When You Are In Home: NOT AVAILABLE when you are at home!

We switched from ATT internet to Xfinity. Att was horrible and Comcast used to be great. We went with a fast speed with xfinity and sometimes it’s spotty and slow. It’s not what it used to be. Maybe it’s too many devices logged on now. But with a world of smart devices for everything in your home. Extenders and WiFi should be top notch.

Sometimes the internet goes down and it takes 50 minutes to get someone on the phone. They fix it in a matter of seconds by sending a refresh... This happens almost monthly. We have 5g and I do not know any difference in speed or quality, it is the same.

I use Xfinity for both internet and phone service. My modem reboots at least once a day. Of course My service is interrupted for several minutes. Even though it is annoying for the internet it stops phone calls! My phone is used for business. If I talk to a customer for more than 15 minutes the phone call usually drops. I have to grab my cell and call them back from the caller ID from my home phone. A few are annoyed but most understand when I tell them I use Xfinity. Some tell me they use Xfinity for their phone and it happens to them frequently as well. I complained to Xfinity and they said I need to increase my internet speed with them. I currently have 30mps. I do not believe speed is the problem since I have no internet problems, just phone. Unfortunately Xfinity has no competition in my area with the same services.

May not be that good, but they're expensive! I received notice that they'll no longer provide Norton WiFi security, but have not been able to get info about installation of their proposed security option!

Paying for 100 mbps boost and find often speed is less than expected. Running through the normal reboot of modem/router manually or through their website does not necessarily correct the intermittent speed results. A call to customer service forces you to another reboot before you can get a live agent which is very frustrating. If they can’t solve the issue they schedule a site visit but you get a tier two call later from a difficult to understand agent who again tries to solve the issue. Magically before your site visit issue seems better but after some time the cycle repeats.

I have had no issues with regards to service, which is a huge leap forward from where this company was 10-15 years ago. Only issue I’ve had is that I sold my house and Xfinity cancelled my service (although it was always paid on time) without contacting me and started demanding equipment return before I even knew they canceled it.

When you have monopoly in the cable market you rip off the customer as much as you can. The FCC should investigate its activities. What else can I say but suggesting that the authorities should look into its practice and open up market for competition.

Internet and cable tv in a package. Have never had an issue with either. Every once in a while someone will take down a transformer and Xfinity is very quick to have their technicians out to get back up and running.

I have had Xfinity for my internet provider for 3 years and I can safely state that I would NOT recommend them to anyone. The price for their service is not worth it. My service is slow and I am constantly having to shutdown and restart the modem. I have replaced the modem multiple times and am still having the same issues.

Their service is lousy. Very slow and intermittent. Call customer service several times to resolve issues and technicians are rude and talk down to you. You're sitting there in front of your computer and you're telling them exactly what's happening but it's not what they expect to see so they tell you it's not right do it again and make you get up and check recheck your cables and connections and it's just ridiculous. I would not be using this company if there was any other cable company around for me to use period. If one ever shows up I will change in the blink of an eye.

Poor service and deception in billing during Covid. Service was canceled and never received any support after numerous calls and never a callback. Now they have attempted to double bill me for lost service even jacking up my internet current bills.

Comcast is more expensive in the Northeast than anywhere else on the East Coast. Not only more expensive, but with less speed than the starting speeds with the competition. My most significant complaint is... throttling and surcharges after certain limits have been met. What happened to Net Neutrality? Does not exist with Comcast. Soulless and greedy. If you can find an alternative, go for it.

The internet keep dropping the connection and then you can call and always tell you to unplug for 10 seconds or 1 minute and that does not work most of the time. They are cheating the consumers out of GBs. So in turn the cable companies are stealing funds from the people by offering substandard services.

it took several months to resolve our connectivity issues which included slow to no internet on a daily basis. Turns out that the company was trying to run wi-fi through old outdated hardware at the power pole. Once they finally agreed to send a technician the hardware issue was resolved in less than 30 mins. After call after call it is obvious to me that there exists left hand right hand failure at the customer service level. By the way...Xfinity is the only game in town so it feels like they have no pressure to perform. Not much help with the "stay at home" plan.

Not very responsive to my lost and and spotty Internet connections. The tech that finally came out and did not even go up on the telephone pole to check the connections. I keep calling for tech support, but they still insist it is my equipment.

Comcast has always sucked, and they suck you in with low promotional prices. They then go up exponentially. Be advised to stay away from them. Saving a few $$$ is not worth you would have to go through when you decide to leave them. I will never use Comcast again. And, their customer service is awful as well. The bigger the company, the worst they are. If you can try Gigamonster or one of the other companies. Comcast isn't worth it.

Terrible experience with Comcast and their services, first since they take over of the zip code they don't have competition. They charge whatever they want, increase the internet for 40.00 extra so now only for the internet is $87.00, I live out of my social security which it is a minimum, went through Cancer for a year and I am disable with others bill to pay, they don't answer their tel but they send you to the Philippines and talk to you about nothing but takes you around. Makes you wait to see if you get tire and don't solve anything. It is frustrating what they do. When they came to install my Tv which is paid by the condo association the technician broke the carpet. They are abusive and there is nothing you can do, all my Drs send everything through the internet. This is what they do now. What should I do now? Comcast they are ruthless company.

They have no solutions for you if your internet is spotty. They give bandaid fixes without really doing anything. They just kept telling me to up my plan. I now have the highest, the most expensive plan and I still have spotty internet service. It will go out anywhere from 2-3 times a day. I really wish I was exaggerating, but I'm not. I also filled out a review for service and was promptly email asking what the issues were. I have yet to hear anything back for my reply. It's been two weeks. Don't bother with this company if you can help it. Read the reviews and run the other way.

I bought 2 brand new routers from BestBuy to replace the one I have been renting from Comcast for about 3 years. Both calls I was on the phone for almost 2 hours and was told that there was something wrong with the routers. 2 brand new routers. I made sure they were compatible - I took the router I am renting with me to BestBuy. The one selected look exactly like the one I am renting then was a Xfinity sticker saying it was compatible. It was the same as the one I was renting. Comcast wants to keep my money, so they are telling the routers do not work. This morning I called Comcast to find out how they were going to address this matter. I was told by the rep she was giving me a credit on my router rental, instead what she did was removed and disconnected my internet.

The internet service provided is just ridiculous. Service goes down at least once a day and you can’t file a complaint anywhere. The app says you’re connected when you are not. The company wants more and more money and only offers good deals to new customers instead of current customers. It’s a poor choice to keep loyal consumers. The way the service goes down the FTC should be involved and force refunds due to service being paid for and not being provided the service.

During a pandemic, the internet is essentially needed for the world to go round. And Comcast, (More like ConCast) tends to hinder everyone's experience. Kids can't learn, (My sister goes to high school and had to be taught via online classes) I can't play video games or watch Youtube, I can't even play my phone games. I feel like there may be a class action lawsuit against the cable TV & internet juggernaut. BTW, I am not a lawyer, but if anyone feels like this and need to sue the company, please feel free to do so.o so.

We recently changed our internet provider to Xfinity. Though I'm not happy with having us trying to set up all of the boxes ourselves (it was unsuccessful and 4 hours later they allowed a tech out). Matt, our tech, was fantastic. He spent about 2-1/2 hours here with just the most helpful and wonderful personality. They are lucky to have him on their staff. Super happy with the end result, too!

I ordered a 6 pack of Xfi Pods from Xfinity/Comcast and never received them. I ordered them on July 29th when I upgraded my modem and my internet speed. After we received the upgraded/updated modem I called customer support and the agent assured me that they were reordered. After another week, I had not received the Xfi Pods and called again. In short I called 4 separate times and never received the Xfi pods. What I did notice was that my bill was now well over $1,000. Xfinity charged me 4 separate times to the cost of $841.00. I contact customer support 7 times and each time I was assured that the issue would be remedied and the agent stated "we can see that you were never shipped the Xfi Pods".

This is the worst support business in the USA as of now and the last 2 yrs I have had this HORRIBLE company. I signed up for 2 yrs and it is almost up soon and I can tell you the support for me paying $188 a month for using their so called service is totally uncalled for because they HAVE NONE. I called an hr ago today to get my important issue as I am watching the country the supreme court issue on TV and they said it would be fixed in 20 min after I spent over 1/2 hr waiting to get a REAL PERSON and then after over an hour called back and they hung up on me. I do understand that Comcast is in the business of trying to run this country and they are a bunch of crooks and DO NOT care about their customers. BEWARE. NOT WORTH THE SO CALLED BEST BECAUSE IT IS A LIE!!!

I share similar Customer Service experience as did several other consumer review Customers I read. I previously spoke with a Representative regarding the charges from 9/23rd - 10/11/20. The Agent (Donna) for whom I spoke to 9/28/20 was very professional and answered all my questions. Which resulted in my changing my plan to include unlimited GB Usage to prevent extra overage charges going forward. On today's call which was approximately 1:20 pm CST, I attempted to speak with an Agent in real time. I had a difficult time getting from the automated system to speaking to a representative.

Absolutely awful. The worst customer service I've ever encountered and I've encountered many. The automated system is terrible, hung up on me. Finally get a rep and they have no clue. The instructions sent with new modem were wrong, automated system obnoxious and huge waste of time, rep's English is often sketchy and everything breaks. If you have another option, take it.

Very disappointing! We purchased Comcast - Xfinity in Savannah - 8-12 streaming devices and unlimited internet. We received the modem by mail (COVID19) and hooked it up. Never worked correctly because it streamed but wasn't enough to carry anything. Called 6 times and got a computer and was promised a human call to check to see if resetting our modem worked (not sure how they didn't know). My daughter has to use internet for her classes, but from July 14th to September 23rd, it wasn't working. On September 23rd, I finally got a real human from Comcast to check our equipment. He was very knowledgeable, and proceeded to tell me that he put in for a refund because the box had never worked correctly and to call should I not receive the refund. So I had to notify Comcast and was asked, Why I didn't call sooner. So I informed her that I did, multiple times:

Signing up for Xfinity has been nothing short of a DECEPTIVE NIGHTMARE. We purchased services after relocating to the Colorado area which went smoothly. Due to an error by our leasing company the unit number was incorrect which required that we update all our necessary contacts. Updating it with Xfinity caused them to have to change our work order date which luckily we caught within the hour and asked them to switch it back. Initially we thought everything was switched seamlessly but come to find out there were changes made that were not discussed. We initially signed up during the promotional period of August to get 1000 MBPS and 140+ channels for a 12/mo NO contract for $84.99.

I've been a customer for 19 years I think it is. They used to be pretty good. Now, useless. They blame their incompetence on covid 19. Yeah, right. Millions of people work from home. They just got rid of a lot of agents and now you get a merry go round suggesting you try and handle your questions/problems online. You can't. If you have any trouble with billing, might as well stuff your question in a bottle and float it in your swimming pool. They started adding new ridiculous charges when I changed my plan to save money. After they added all the new charges (e.g. $14.95 for a "Voice command" channel changer) the bill is actually higher. Said they were sending me new equipment. All I got was a cord! Hopeless company. If you have any other choice, go for it. I don't.

Comcast’s customer service is terrible. Their internet is nice and fast but they don’t care about their customers at all. They take hundreds of dollars from you per month but can’t even go above and beyond for you. For any reason. I can’t stand them and I’m tired of them taking money from them but being terrible. I’ve been a customer since 2006, I shouldn’t even be getting this type of treatment from them. They’ve become money hungry.

We have had Comcast Internet Service for 15 years now. We are now in the process of cancelling the service. Too many internet outages, terrible Customer Service system, they just won't send technicians home to check out the problems. After spending a lot of time the past three months on the phone with Comcast agents, we are getting ATT to provide internet service.

I haven’t been a Comcast customer for a month and I constantly have dropped or buffering service. All days, all times of the day and it can’t keep service. I’ve moved my router/modem and consistently have to unplug to refresh. I’ve had Centurylink previously and never had issues, EVER. Moved to a new home and unfortunately Comcast is the ONLY option. I’ve called and they blame the modem/router. Absolutely no help!

The absolute worst service on this planet. If they were not more or less a monopoly in my area, I'd move mountains just to find another service in hope for something more reliable. We are paying for a premium internet plan but for at least the last couple years our service has been extremely unreliable (on and off dropping of connection) and when connected, speeds are unacceptable, below advertised speeds. Though, Comcast may deny it, at this point I swear they are throttling our connection and causing intentional disconnects. If not, our neighborhood lines are in need of serious updates but as many times we make Comcast aware, they do nothing.

I have been with Comcast for many many many years. The customer service goes from bad to horrible and does not get better over time. I started a new account with them and am trying to set up a online account and needs to reset my password for my online account and they give me the hardest time and refuse to do it. With all of the different accounts I have had with them my customer service experiences have been horrible. If I could find another company after my contract is up I would leave comcast and never come back. Horrible Horrible service.

Bad Customer Service and Retention Department. A long time client calls to reduce 4 play services to just internet. After two months of request about 10 phone calls and invoice which gone up 20 % without notice or confirmation since my first call. I am disconnecting the service.

It’s very difficult to get to talk to a real person and when you do, the only way you can get help is to purchase something more. Very difficult to work with and and they are always sneaking extra charges. Do not recommend.

I was able to talk to Xfinity a very good customer service agent and get the promotional price for the internet service for two years. This is great! Giving 5 stars now to Xfinity agent who helped me. Thank you!

We don't have fiber in our neighborhood and are stuck with Xfinity for service. They have random outages about three times a week for 2-6 hours at a time. I'm signed up for text messages but don't receive any warning for scheduled outages. These aren't weather related...just bad service. I had to pay for unlimited data on my Verizon cell phone so I could use it as a hotspot when I'm scheduled to be working and can't access the internet through Xfinity.

I had an appointment to have our equipment dropped off since our last modem stopped working for the third time. My wife stayed home since 3 pm we start getting calls and messages stating your tech is on the way, after about 6 of these calls and texts we get a call stating that the tech is here please go great him at the door. We searched our entire complex and nothing. Then we get a text stating they are working on the lines outside first then will come from off your equipment. 20 min. Later we get a call stating sorry we missed you please call to reschedule. This happen to us twice. I will be calling them in the morning to cancel my service. They should try to hold on to whatever kind of business they could get since their company is now obsolete.

Comcast is hands down the absolute worst company that I have ever experienced. Their customer service is completely appalling and their services are so unfriendly to users that it is necessary to call their customer service for even the most minor issues. I have been a customer of Comcast for several years and have hated their services the entire time. Unfortunately, they have a monopoly on internet and cable services in my area and I have been unable to switch to a better provider until now when I am leaving Comcast.

I own a small software business in the energy industry. I have been a COMCAST customer for a long time and had both business internet and home internet. At the business location, I had COMCAST internet for about 6 years. Under this extraordinary circumstances where there were few positive Covid 19 cases in the building and also hard market conditions, I closed down the office. However, COMCAST Business is asking us to pay the remainder contract fees as well as 30 days advance notice. We only used internet, and never used their phone line - not even 10 calls. Now, they want us to pay close to $1000 dollars as disconnect fees even under this extraordinary situation. Our business has been a been a long loyal customer and I feel very let down with this kind of practice by Comcast.

I had another internet provider and after bill increases, poor internet speeds and constant loss of connection on both wi-fi and LAN devices it was getting hard to work from home. I had called them and they always blamed me or my modem (which I had purchased through them!). Yet they never even bothered to send anyone out to check (although they "claimed" they did while I wasn't home).

Went to the Xfinity Store to get a gigabit modem. I had my own gigabit modem (Arris SB8200). It malfunctioned but before it did I was seeing speeds of 1.2 Gbps according to Fast.com and also the Xfinity Speed Test. Now with the new modem I see 1 Mbps (not Gbps but Mbps). That's 100 times slower than the advertised speed. Spent 9 hours with about 10 different people. Some had disconnected me. Some just kept me on hold and some promised to call back but never did.

Comcast failed to alert me to my need to replace a modem. When I did, their new modem was faulty and I was without internet, e-mail and landline service for 5 days. I had to have a tech come to my home on a Sunday during the pandemic to attempt a repair of the problem. He had to be in my home 2 hours on a Sunday and 2 hours on a Monday.

My Xfinity Internet has been out on and off for six months. Xfinity has been trying to fix it from the main lines on and off, hours at a time for the six months with no success. Constantly goes on and off when I’m in the middle of a business call especially now when I’m working at home. This is unacceptable. It should never take this long to fix an issue like this. I have contacted them. They have been to my home numerous times. They have tried to fix it but no success. It has been out all day today.