Xfinity Internet Reviews

Roku informed me I did not have internet access. I called Comcast. At every step I was required to provide my phone, address, and last 4 of my social. This was magnified as my call was repeatedly "dropped" and I had to start over with reps who were patronizing and difficult to understand at times. They passed me from person to person until I finally insisted they send someone to solve the problem, thereby avoiding being passed on interminably thru the system without solving the problem.

I signed up for Comcast Internet when I moved into my new home, and was overjoyed to have fast internet again after being without it for a few months. I signed up for their 50mbps Blast! plan, and had a tech come install it, but used my own modem. Everything was just fine until 7 days in, I received an e-mail from Comcast warning me that I was near my "data cap". I was utterly confused and immediately logged in to my account to find out what it was referring to. I had never even HEARD of any company having a data cap on their internet service.

The very first time, when I moved to new apartment, I scheduled an appointment and they came 2 hr after the scheduled time. Then they fixed a router that was dropping wifi connection all the time, and later turned out to be faulty (there was also numerous references online about the issue with that model). I scheduled another appointment, as I was not able to use it coz of Comcast issue. But they charged me like some $100. Later when I called customer care and complained, they waived that off.

I have had an account with these morons since June! I have had to call twice a month because either my Internet isn't working, or I've been overcharged! I have been so disrespected by their customer service on every call! At one point, they said I didn't have access to my own account! I've had to get a lawyer and they found that I was being overcharged and were suppose to credit my account! I had to fight for months for that to happen! Now they are trying to charge me for what they credited me, stating I didn't pay my bill in October, which is how they insisted on crediting me the overcharges!

Comcast sent out a letter to notify me of a new modem upgrade. We ordered it to be mailed out at the end of Nov. We never received it and then received an automated message the end of Dec saying "call to order your new modem." Never once did they say we would lose our service, yet since mid-January we very rarely have any service at all.

I called Sunday and the Comcast representative told me to bring 148 and some change so I brought 149 in two days before I told him that I could. They took my money. After giving my receipt said they were going to get something in the back for me and then came out and said they need a $50 deposit to turn it on and I told them I didn't have the money until Saturday that my kids need to do their homework and they please turn it on. At this point I'd already gave up my TV and my phone service just to make it affordable for my kids to do their homework with the Internet.

I'm so very upset at the price increase forced on all of us. I don't have cable so I've been hit with a $21.00 price increase per month. I only have internet & a land line. I heard all the spiel on how I was in a time line of a 2 year contract, 2014. B.S. I've only had it for one year. No employee could tell me what happened to the other year? My bill went up regardless. I hate cable company monopolies. We are all going to come up short in the end.

We started with Comcast. 3 weeks later an installer had the chance to come out. He left with only 2 bedroom boxes on basic cable working. We called them repeatedly for the issue. Never had internet or the channels in our package. A week later they send a tech that got our master bedroom working on cable and internet. After peaking in the attic where they were working I noticed one of my roof trusses laying there. Guess he didn't have time to reinstall it. They offered nothing to us. I had to repair the remaining two cable outlets myself that weren't working because the tech sent out disconnected them to make only two rooms operate on basic. Xfinity is awful. We still have not received our original offer. If you have any other provider, choose wisely. We are in central Florida. Good luck.

Well started in 2013 around July/June when they was upgrading my service. Started getting service breaks intermittently, probably made over 50 calls, can't count how many "techs" came into my home to replace my modem. Replaced everything in the home and to the pole, still no difference. I have a couple of supervisors #s but they won't call you back. When it rains I can barely connect, which I told all of these people this and they still can't find the problem or they just don't care!!!

I took over the lease on an apartment from another tenant recently. I also took over her Comcast Internet service contract. We both filled out the forms to transfer the account to my name. Unfortunately while Comcast transferred the account to my name they didn't bother to change the address or contact info, or the user name or password for the account so the bills kept going to the old tenant but at her new address and when I tried to access the account online to change things I couldn't get access.

2 weeks ago, I set up my move with Comcast. I explained the dates to have my service disconnected, which was February 12th. They cut my internet off today. Apparently, someone in the departments changed my address and due to the same address being used by someone else, they were unable to reconnect my service. I spent well over 6 hours talking to different people who claim they would fix and they did not. When I was finally fed up and asked to cancel, they told me I wouldn't be able to cancel unless I called back the next day. The entire process was completely handled wrong, the customer service was beyond poor and at most times, rude.

I have been screwed over twice now by Comcast and their Autopay malfunctioning and me having no idea why that would happen. It is unacceptable and their customer service people just blamed me for not understanding their systems! They are rude to their customers. I can't wait to find another internet service.

Comcast/Xfinity is the worst company I have ever dealt with. We've had Xfinity the past five months and we've had nothing but problems. When I call them to have these problems fixed they act as if I am a hassle and a bother. Are you kidding me? I'm paying for nothing but garbage.

Comcast wanted customers to upgrade their modems with their new ones. I did that. They mailed the new modem to me. It was a self install but I could not do it so I called and had them send a technician out to install and had to pay for that. That was fine but after that the WIFI in the modem never worked properly - I kept being drop while using my tablet or Netflix. I called for months regarding this. Comcast had me calling other places and doing things. Finally just before the Holidays I called Comcast once again and someone there said, "Well let me check into something." And whatever he did he informed me that the WIFI in the modem was defective and it needed to be replaced. They had to send another new modem.

Worst company in the entire world, if you can avoid getting Comcast, do it. They have a data cap on their internet which limits you to 300GB. They say it's enough to stream a ton of movies/shows, but it isn't, especially not with more than 1 person using the internet in a house. I have to day in and day out make sure that I'm not streaming too many shows on Netflix, or Hulu, or watching too many YouTube videos because if I so much as go over 1 GB of data, I will be charged $10. Don't get me started on their customer services, they don't exist. All customer service is outsourced to India and none of them know anything about what you want and none of them care to help you out in the least. NEVER GET COMCAST.

The quick version: Comcast sent my bill to an email address they created and that I didn't even know existed, then disconnected my service for non-payment without any attempt to notify me. Trying to contact them resulted in more than an hour of making phone calls, most of which were disconnected by their system before I ever got to speak to a human being. We'll be using a T-Mobile hotspot for our in-home Internet from now on.

The tv shuts down every night and only thing they tell me is it's a required maintenance... I mean really do you have to reboot an entire WAN every night?

3 years now, number of receivers, WiFi routers, modems it's always the same result. Sometimes they work mediocre and sometime not all. What do you do? THROW more money down the drain with calling their service man or drive over to their office and get more of their faulty products. Bent over the barrel is right! I can't wait for dsl. Maybe their service will be faster than dial up????

So I used to be pretty pleased with our comcast internet speeds, but it wasn't long before we started noticing slower connection speeds at peak hours rather than boosts in speeds, which we are being charged for. It's frustrating to be paying over $100 for an internet connection that won't even load a webpage. Oh, and you better hope you don't have an actual technical problem because they will bounce you around from call center to call center suggesting variations on turning off the router and turning it back on. Yes my router is on and yes I have power cycled it. Do you have any actual "expert" advice? No? Got it. They have a monopoly on the area I live in and no incentive to provide more reliable service or tech support. It's my fault for not checking to see if there were any other ISPs in the area. I also doubt you'll find a more reliable alternative though, because most ISPs treat their customers this way. So disappointing. Hopefully this will go through eventually if the page loads.

I tried to stay loyal for years with Comcast because they used to be somewhat fair. Now they are just extremely greedy. I have used another Internet provider for years. Called clear communications, which weren’t the greatest but it was only $20.00 a month. Well every time I called into Comcast they would try to push their Internet on me.

Comcast sells internet packages claiming they can provide up to 50mb/sec download speeds. Their own technicians have verified that Santa Cruz (where I live) does not have the network infrastructure to provide more than 17/ms download speed, and often less. I have complained to Comcast several times and received an $18 credit on my monthly bill of $120. They have no plans to correct the infrastructure problem. This fraudulent business practice affects thousands of customers in Santa Cruz.

On Sunday, Dec. 21, 2014, my internet suddenly went out. I was told that the problem was in the wiring and they would have to send a technician. What had happened was that my next door neighbor moved and instead of disconnecting her line, they disconnected mine. Not only was I without internet for two days (which I use for my work), they billed me for the call! The technician put some codes on the work order that said they made some changes to the wiring in my house. All they did was screw the cable back onto the box. I was standing there when he did it.

Purchased a one week pass for wifi. My service worked for one day. I made 9 more attempts to connect to wifi. I have cut contacted customer service 5 times. Comcast is finally admitted their website has errors. Comcast customer service has hung up on me, comcast has made very little effort into fixing the problem. I have received no phone calls or email to resolve the problems. Comcast has not issued an account number for my purchase. After 5 days I cannot get this problem resolved. Buyers beware. May use my email address as my account number. I will attach my receipt when I can get it off my email.

Horrible lag spikes when playing any online game. Randomly, the whole thing just goes down for about 5 minutes. Occasionally I have to restart my router to get it back up.

Comcast lies, outsources. Every time I call the Philippines they don't know if you’re a man or woman. We should all cancel Comcast for any other services just like we all Americans should vote 1 term for all. It takes 5 calls to get 5 different quotes, they upped the bill a $100 in a month. It time to sue for all the back $, every bill is different. Paying for TV, why?

I called Comcast to fix my internet and phone when they went out a couple of weeks ago. They could not fix it over the phone so they scheduled an appointment to come to the house. The guy fixed the problem when he came but I was blindsided when the bill came and I had a $40.00 service charge. I was not informed before or during the appointment that there was going to be a charge. My cable bill is already close to $200.00 and I barely watch the TV. I called customer service (in the Philippines) and they tried to sell me a service plan on top of the $40.00 service charge!!! They are threatening to charge $350.00 if I cancel the service. Is this legal. I never had to pay for a service charge when I had Verizon. If it goes out again I am just going to be stuck because I do not have $40.00 to pay to have it repaired.

I have the performance package with Comcast. Internet only, one laptop, and I can not even stream the radio and type this. This is wrong, something needs to be done. No one else can even come to our area.

They don't give you the upgrade charge right away. Impossible to get your bill straightened out. The billing rep doesn't have a copy of the bill the customer has so she can't help you. I am switching to Verizon I and I hope lots and lots of people do.

I signed up for Internet service only through Comcast a little over three weeks ago for my new apartment. I only moved in a week ago and found that the self install service Comcast offered me as an option for my new home was not possible because there was no connection in my apartment (why they gave it to me as an option knowing this apartment never had Comcast is beyond me). So I called to set up a service appointment for full installation... the customer service representative gave me an all day appointment that kept extending as the day progressed (8 am to 5 pm, then to 8 pm, then to 10 pm!?). Finally I call back to be told that the technician came but it was an outside service (WTF!?) and everything is working now. I tell the CSR, repeatedly, I HAVE NO INTERNET CONNECTIONS period in my apartment; an "outside" job does nothing for me if it doesn't make its way inside... which it didn't, because no one showed up anyway.

Comcast has been the only cable provider for this particular geographic area since I moved here in 1999. We had a business and bought business class high speed Internet just because of the stable IP, the speed was really bad.. We consistently had problems and the problem was never in our house. IT was always their lines. Now (2015) I need high speed internet. For years we have been using speedtest.net to calculate our speed since Comcast would NEVER tell us what speed we were buying. No wonder. We have always had a ping of about 50 ms, download speed of 8.48 mbps and upload of 0.78 mbps. Today I spoke with a technician since I am being timed out by the VA, Netflx, Xfinfity downloads, etc. He said it can't be fixed because the lines need to be replaced and Comcast has no interest in doing that.

This problem began in October 2014. Comcast "lost" my sister's email. When we called about it they said they don't recognize her even though she pays the bill with auto pay. Techs have come out and put in a new modem; said Comcast gave us an outdated modem when we signed up almost a year ago. Our internet is very slow (18) even though she pays for high speed which is supposed to be 105. Now Comcast has turned off the service to her house because of non payment. Comcast took her off of auto pay without any consent and then turned off the service for non payment. We have been trying for four days to get a tech out here. They were supposed to be here between 8:00 and 10:00 am today to re-connect the internet and they have not shown up. It is now 3:15 pm. Another tech was supposed to be here between 2:00 and 4:00 pm. She is on the phone with Comcast right now and they are saying there was never an appointment made. What I want to know is, what do we have to say to Comcast in order to get what is being paid for?

I have been doing tests for two months on my internet speed that Xfinity says is 50mb. It has NEVER been over 40mb.

We were sent a new box to update our internet connection. We spent over 2 hours on the phone trying to get it to work. We spoke to 3 different people - two of whom were very difficult to understand. The other was a very grumpy woman. They never could get it to work and decided the modem is defective. Their solution to the problem was to say that we had to take the box to the Comcast store. The only way they would send a technician was if we paid for the visit and even then they said he would not bring a box, we would still have to get a new one ourselves. We are exploring our other options for Internet connection.

When I signed up for Comcast, I was told my bill would be 118 monthly. I expected the first bill to be off due to prorated charges BUT 254 for my first bill is INSANE!!! That's more than 2 months worth of services. There is no reason why I should be charged for 2 months. Not to mention the internet services sucks! I could never log on without my internet going out for 10 minutes at a time. The cable was bad too. People think only satellite freezes up and goes out. NO! MY cable would go out and freeze up for no reason at all...no explanation, no bad weather, nothing. They sent a tech out and he couldn't figure out the problem with my internet so that was never fixed. I never do reviews but I'm just so unsatisfied with this product, it's UNREAL.

Great service.. Rarely down. Great speed options.

We have our cable, internet, and phone service with Comcast. We recently had to buy little black boxes for all our TVs - we have 7. Today, we have lost our cable service again (third time in 3 weeks). Every week, we lose our cable service and internet. I am so disgusted with Comcast. We can't call our local Comcast location because we get connected with someone all over the world. We can talk to someone all over the world but not in our own city!! Ridiculous.

My mother's Comcast/Infinity wifi constantly goes out, and often runs slow. They are definitely deserving of one star. I have Time Warner in New York City, which has a bad rep, but they are far better than Comcast, both in terms of internet service and customer service. Many of the Comcast customer service agents at Comcast just don't feel like helping, and there's no continuity while you're speaking to different people. You're giving them the same information over and over, explaining the problem over and over, which is frustrating. This is what monopoly creates.

These guys are scammers! Their customer service representative (of various departments) kept transferring me from one department to another for 4 hrs to activate my account. The equipment was installed by a technician (who didn't show up on the appointed day and wasted my work day) 2 weeks ago so it should have already been active but of course, it wasn't. I feel completely cheated, swindled and held hostage by Comcast who hold a very unfortunate monopoly on TV and internet services in my area or I would have ditched them ages ago. Impossible, arrogant, cash gouging and simply modern day piracy is how I would describe their business practices. They need to be stopped through legislation or collective people power.

a recorded, it would just STOP and give me an "error" message.

There really isn't much of a choice for high speed internet only Xfinity/Comcast. They claim they are supplying 100mbps internet, of which when we use their choice for internet speed test but internetfrog and testmy.net show otherwise. testmy.net is unable to run an upload test. They always want to send a tech out that really never finds a problem.

I have to admit, comcast had us hooked for the first month. We bought a faster internet package; our DL speeds were sometimes faster than advertised! But after a month or two, that was no longer the case. From 50Mbps to around 10Mbps on good days and with very high ping, I tried to have customer support help us. One even told us that "6Mbps is included in your package". What!? The customer support is marginal, but cannot fix the problem. Right now, we are paying for a service that we are not receiving. Comcast, please pay more attention to your customers.

Comcast is my internet provider only. They began billing me $20 extra for "unlimited voice" services I never requested. For 6 months I've tried to get them to stop this but each time they agree to but continued the overbilling. They then refuse to credit me with all the bills I overpaid. Today I explained to them that they actually owe me money. Their response was "Will you be making a partial or full payment today?" Really???? I will be finding a new internet provider. They are idiots. I have filed a complaint with the state attorney general. Maybe they will take notice...after all, what they have done to me is definitely not legal. Jerks.

Having Comcast Internet connect in Mechanicsburg is the worst part. I have been escalating to Comcast customer care at least weekly once about my Internet speed. I am paying $53 and I am getting 2 to 5 Mbps speed. Not sure what's wrong with Comcast Internet. I requesting people not to go with Comcast Internet. The worst service.

Comcast makes up fraudulent charges on people's bills and has a service system set up to give people a run around, so they never get their bills issues solved. They illegally charge for people's rights to privacy by asking for money when you refuse your Social security number. They lie and say this is for equipment to insure payments but they change the deposit fee to an actual fee on the bill then charge late fees illegally on falsified deposit money requests not received. You can't charge late fees on money that is a deposit, they do so by pretending the deposit is a charge of service by no longer announcing the deposit as such, thus allowing them to claim to not know why you owe the fee and try and get away with such charges. The billing becomes extortion and when you report the fraudulent billing to the FCC they tag on more mystery fees like suddenly they make modem fees appear even though their web site admits you have your own modem and no equipment of theirs. The Billing blames service and service dept. blames billing as a run around ensues. They try every trick imaginable to extort money and make customers have to spend time trying to fix what they refuse to fix.

On numerous occasions my wifi has been disabled causing me to contact the company, etc. It would not be a huge deal except that I pay numerous amounts in fees and charges for the service that never actually works. I know other people have issues with WIFI and I'm surprised Comcast has not had to make amends to their overcharges and unfair practices.

I talk to cust. rep. last month about slow internet. They can't figure it out over the phone, offer to send someone over but never mention there's a charge... The guy shows up, takes him 3 min to fix the problem. Next month I see $70 charge on my bill. I go online, chat with an agent. He offers $70 credit.. I subtracted $70 from my bill. Next month I see the same $70 (past due). I call them, they say there is no record of anyone offering me $70... I'm pissed.. First they did not tell me there's going to be a charge, then someone lied to me about crediting my acct.. in the end they gave me $20.

No doubt the WORST TV/INTERNET/PHONE service EVER. Do not subscribe with them. They charge more than they tell you, don't show up for appointments, customer service hangs up on you. When I first signed on with them, I had 2 land lines to work from home. For 5 months my fax line would not work: 3 service calls, new fax machine and still nothing. When we finally found out Comcast didn't port the number from AT&T. They offered nothing,and was charged $350 install fee! They have zero customer service and don't care about customers. Even service men tell us it's awful. DO NOT USE Comcast. You'll be sorry. I promise you.

In June, I signed up for the $29.99/month for the Internet Plus plan. When I received my first bill, I noticed being charged $39.99 for the service. I have contacted Comcast countless times since then, as I am still being overcharged. Despite calls, chat sessions, promises to receive callbacks, nothing has been resolved. I have even provided a screenshot of the Internet Plus promotion on Comcast.com for $29.99/month taken the day I signed up, but they refuse to honor it as it isn't a current promotion, even though it was when I signed up! The only attempts at correcting this issue were giving me faster internet and additional channels for a month each. Both of these resulted in even more additional charges to my account.

I was told by a customer representative, over the phone, that I would be paying for 25Mbps as part of their special promotion. They also told me that the promotion would end in 12 months with a 30 day money back guarantee. With good faith in the company, I continued to pay for 6 months under the impression I was getting just that. For awhile I thought slow speeds were a result of too many people in my apartment being on at once. However, after doing a few checks, I began to get suspicious and it turns out my internet had been changed to 3Mbps for months now. It seems that if it's not in writing, they can say anything to get you to fork your money over. I will be canceling their service after this billing period. What an awful sales tactic.

My son, who also has a Comcast internet account, recently moved back into our home. As it didn't make sense for both of us to pay for Comcast service at the same address, he called Comcast to have our account closed and the email addresses moved to his account. At this point I got on the phone with Comcast as well as I wanted to make sure there would not be any issues (we have used Comcast for over 10 years and all of our email is tied to the Comcast accounts). They assured me there would not be any problems and no disruption of service. Well... that was true for about two weeks and then without any notice our Comcast accounts were closed.

I was behind on my monthly payments and called in to go over my bill. I spoke with a nice car from the Philippines who told me Comcast had been overcharging me by $45 to $47 each month since March. She put thru a credit which she said would be between $250 and $300 that would appear by Friday. She also made an appointment for a tech to come look at my Internet whose performance had been terrible for months. She said she'd note the account to show the credit will be applied to my back payment so. That my service would not be turned off. I came home the following night to find my service disconnected - I called d's to see what happened & was told they had no record of a request for a credit on my account & they would not turn my service back on unless I paid my bill first. I late ranked them on a subsequent call to review the 1st call I made & reap for themselves what I was promised - the rep said she'd ask a manager to do this but when the tech came out no credit was on my account & no manager had contacted me saying they had listened to my 1st call. The tech said he couldn't do any work unless I paid my bill first. By this time I was so disgusted with having to deal with this thieving lying company that I told the tech to take everything Comcast out of my house. They have lost a customer that had been with them for over 20 years. This company no longer deserves my business.

I've been paying my bills online for years, using the same account numbers. I started using the Comcast online pmt system since Dec. 2013. It worked, then suddenly one month, it didn't go through. I called to complain and they removed the $25.00 fee. Well, it happened again in Dec of 2014, and I called telling them I've been using the same account numbers and it didn't go through. So I get the fee charge again. I explained that the account numbers are the same and they pop up automatically when I go to type them in, so how could I put in a wrong number? My bank didn't make a mistake, and I didn't make a mistake. It is THEIR system that made the mistake. They refused to take the charge off and I switched to paper billing. DO NOT USE THE ONLINE PAYMENT SYSTEM! IT IS FRAUDULENT!

I created an account here just to write this complaint up hopefully warning people to stay away from Comcast Internet Provider. I could write up a thousand adjectives about their service and only about two would be positive. My current internet is atrocious, first of all, it is the slowest internet I've seen in my entire life, it must be comparable to dial up connection. Next, the biggest problem is that the internet resets itself after every five minutes or so, so every single one of my devices loses all of their internet and that becomes unbearable when working on something (it will probably be lost when writing this complaint, leaving me to start over). It will kick me off of Xbox Live completely after every 5 minutes, my Kindle is always in a reconnecting state because by the time it finally connects again, it's lost right away. I've seriously never saw a provider this bad, and I personally think I could stick an antenna onto my microwave and it would be more efficient. Why people buy from Comcast remains a mystery.

Hidden Fees are everywhere. They are trained not to answer your questions regarding fees/credits/etc, it's ridiculous. I promise you will be sorry working with xfinity and comcast. Avoid them at all costs.

Our local DSL service could not provide the Internet speeds we needed to conduct our business from home so we reluctantly decided to switch to Comcast Internet service with "Blast", approx. 50+mbps speed when it's working (the company reviews are terrible and now we know why first-hand). When it's working, both the upload and download speeds are great, but the reliability is just plain terrible. We have to reboot the wireless router at least once a week and have had the service go down completely for hours at a time on several occasions in the past 6 months. When you call "customer service" you can't reach anyone and often the company IVR doesn't work at all and hangs up on you.

I was told that my $49 a month contract is over. I was shocked to see my bill go up to $62 for plain internet service. I chatted with the staff online and gave me a $59 deal for cable TV. I do not have a TV nor do I want to use online viewing. I just wanted plain internet DSL service and for a $62+ service? Time to look for another service. I realized that I was not the only disgruntled customer. I feel for all the customers who felt ripped off.

It's funny that I just read another review that describes my situation. I recently upgraded my services and I got a neat new web gateway that worked wonderfully the first week. Then the WiFi started loosing range. I traded it in for another one and when I first connected it, it worked great. Then I started getting messages that I couldn't open the web page, not even the Comcast home page. I called for a technician and he came Friday morning at 8:00 AM. It was like if his coming over was magic. The internet worked like a rocket. Two hours later it was back to waiting, and more waiting. I have been with Comcast for almost 10 years, and until I upgraded my service I had great service. Now it sucks, and I don't know if I can do anything about it.

We signed a new contract to lower our monthly payment, and when the contract kicked in, we lost all our services. Comcast has yet to fix it and when we set up a service appointment for Dec 7th at 8am, our confirmation came back for 2pm. We were told we never had an 8am appointment. No one was able to help us and actually got offended that we were upset. We talked to 5 different people and when transferred, not one person explained the situation to the person we were being transferred to.

I have been troubled by the speed Comcast providing for the whole duration of my 1 year contract. Contracted up to 50 mbps. However, the speed was initially good, but will quickly get down to single digit. I called Comcast multiple times per month. Every time, they made me go through the same same ritual: "recycle" the router, which also takes out my phone. Then I called in again, then they did one same thing - "re-provision" my internet service. That is their name for the one click of button they did at their end. The re-provisioning always brought the speed back up to 50+. In one minute, while I was still on the phone with Comcast tech support, the speed went way up. This pattern shows Comcast knew what the problem is and know how to fix it. But they just pretend not so by having me going through all the regular steps. In addition, they don't fix the real problem. The re-provisioning is just a temporary fix. They might just grab the bandwidth from another consumer and provided to me. And when other calls, they will grab my bandwidth away. My speed will drop back to single digit, or even 0.5 mbps after a day or two. Sometimes after as quickly as half an hour.

I returned from a trip this Spring 2014 to find my Comcast bill had many fees and when I left I made sure I paid ahead 6 months. December I paid 6 mos. ahead to come back to a horror in my Comcast bill. So doing research into why and how I could be behind I found that in September 28 or 29th of 2013 I made a payment of $130.22 that was never credited to my bill - which snowballed into me being behind. So that meant my December 6 mo. payment wasn't right either according to Comcast. Since then I called several times with no success. I just kept getting more fees late charges even though they told me my bill was on hold until this was resolved. So Comcast kept shutting me off while they were supposed to be finding out where my money went.

I have called numerous times for them to continually ask me to start unplugging and re-plugging cords. They send signals to modem with no avail. I tried to speak with someone else higher up and the phone person gets angry and starts talking in circles, never do I get another service person just disrespect. I live in the country but will get dial up I guess. In 2014, I should be able to have internet.

This has been an on-going issue w/Comcast. Our services in the area of Patterson, CA has been unstable. Regardless as to if you're signed up for 100mbps+ download speed you will get anywhere between 2-20mbps of the actually download speeds provided. There are calls made not just by me, but my neighbors and just about everyone I speak with in Patterson about this issue and nothing is being done to resolve it. They may resolve it one day, but it reoccurs 4-5 times per month and it's very frustrating for paying customers as they're not getting the speeds they should be getting. And practically every night after 8pm until 6-7am, the speeds will always drop to around 2-5mbps. They will send a tech in the morning to take a look at this and of course, every time the tech comes, the issue is gone (makes you wonder).

I purchased Comcast's performance internet service. They advertise 25 Mbps. Here are my results from 2 different sites: Comcast site: download speed 8.74Mbps; Upload speed 6.05 Mbps Ookla site: download speed 8.72Mbps; Upload speed 6.06 Mbps. This is with their NEW Modem.

Balance on my account keep increasing! First, the reps are rude and unprofessional. You just never know what your balance will be after so much adjustment of services that were never authorized by you.

I authorize a switch to comcast cable. They came to my house. They were not able to hook up the equipment. The tech left, said they'd be back the next day. They never showed up. My wife called to complain to the company but nobody showed up. I called comcast and told them to get out their equipment out of my house. They returned and remove the equipment from my home. I was sent a bill for cable. I called on it, I have a confirmation number, told the bill would be removed. Comcast has taken my phone line and will not give back to. Wow! Now I have to go elsewhere to fax paperwork. I have since received another bill from comcast with late charges. This whole ordeal has taken time for me which I plan to bill comcast for my time also. We have missed doctor appointments because we have no phone line at this point. Phone calls will bring me no justice.

Everyday it seems like they have a connection problem. The customer service experience was the worst consumer experience I have ever dealt with. DO NOT do business with Comcast. They do nothing to help you. Just a lot of lip service.

I received a call in November 2014 saying that I should upgrade my Modem. They told me to go on this site ** and depending on which item you pick allowed up to click to buy straight from Amazon.com. And that's exactly what I did and bought a used one. Unfortunately, that's what I did. 3 hours on the phone, 2.5 hours at the customer service office, I still cannot register my modem. A legit modem that I bought from a Amazon reseller online. Their advice? You should have bought a new and paid full price. Why did you buy used? Honey, you gave me the link and I bought the used one because it was 50% off and it was an option. Don't patronize me! I pay my bills on time, just let me register this online. This regionalization of buying modems and monopolizing a market is frustrating to consumers.

Wow, here I am another victim of Comcast. I paid to close my account twice, returning all comcast equipment and they still did not close my account. Now, they have sent my account into collections ruining my credit score! I am writing letters to the better business bureau and the attorney general! Comcast is horrible!! Never to business with them!! They cheat, steal, and Lie!!

While trying to sign up for Comcast internet, had the first order completely canceled by a customer service employee, the second order inputted wrong with the wrong services, and then the third time I talked to customer service, they billed me the wrong price as an existing customer, not a new customer. So when no one could change my prices or services correctly, I was given the infamous customer retention/account management team, which are the worst people in the world. All of my phone calls are recorded and I have a two-hour phone conversation where someone hangs up on me after 2 hours, and also a 40-minute phone conversation of which 30 of it is me repeating over and over, "Can I speak to your supervisor," and the female employee refusing to transfer me for 30 minutes.

Here is my complaint directly to the xfinity rep, it should speak for itself: I've got a real big problem with xfinity right now. Here's the deal, we have been renting this router from you guys. The wireless broke on it so we called in to get it replaced. It was never replaced, the people didn't come out and fix it or replace it. You charged me for the replacement. I called back and told them that it was never replaced. Got that so far? Ok, here's the problem: now that we've cancelled our ** service with you **, I took my router back to the Comcast store and they told me that we now have 2 pieces of equipment on our account. And they won’t take it back until we get the other router (THAT WAS NEVER GIVEN TO US) back to them. Listen, there’s only one way you can fix this: take that extra ** off our account.

They refused to give me next day appointment. They showed up 3 business days later... Agent was refusing to connect me with supervisor saying there was no supervisor he could connect me to. Then after 5 minutes of a UN-happy customer, he decides to transfer me to a supervisor. He was no help... He scheduled 3 days later which I felt was unacceptable because Comcast made the error... There were no consolation whatsoever... I'm really considering cancelling.

I have never received such horrific customer experience ever. After being a customer for over 2 years I noticed my bill increasing little by little. My bill started out at $119.00 and then the second year $139.00 and now $179.00. I called to inquire why my bill had increased since my contract was over. After being on hold numerous times for more than 20 minutes each and hung up on I opted to close my account. I would not recommend this service.

Worst customer service ever. I have been dealing with an issue since March 2012 when I purchased a modem from Saveology.com to use at my residence for internet use. Months later noticed the bill was too high. Called Xfinity, in Oct of 2013 and was told that it was their mistake, they couldn't refund my money past 2 months but I was given a decent package for my trouble. Well last month again (Oct 2013), I noticed my bill was high and once again called about it, only to find that I was being charged a leasing fee for that same modem. I was told that it was taken care of, no future charges will be charged, and again, no total refund was offered. I was pissed and told my neighbor who works at Comcast and he gave me a card.

Please trust me GO WITH ANOTHER COMPANY!!! Ok where do I start. We had been with Comcast Internet services for 2 years when we paid a bill for one month and surprise it was 400 dollars!!.. We found that out a week after we had paid our bill and no service.. when we called and finally got through they said our service had been discontinued! And we had a 400 dollar bill!..WOW..Confusing right..

In August, I changed from my DVR service, the shiny new X1 platform. What a complete piece of crap. I have struggled with it for 3 months now. The equipment in 3 locations in my house was fouled up every other day, I kid you not. I have LESS functionality than I had with the DVR! I finally called them to move back to my old DVR equipment. No problem! But I either have to pay $70 for a service call, or drive clear across town (Denver area) to switch out the equipment. I work like most of us, and their service center is only open during my work hours, no weekend hours. So I would have to blow off 2 to 3 hours to accomplish this. I finally kept complaining, and they agreed to ship the new equipment at no cost.

I wouldn't even call this a review, more of an injustice. The scam these guys pull is unacceptable. Hidden increased charges, piss poor speeds, poor customer service. You're rated the worst company in America for a reason.

Am a new customer, new account, less than a week & am finding almost daily that my PC and other devices are consistently not able to connect... how? And why? A Google search for "xfinity internet redirects me to an activation page" helped me learn that I was just screwed as did a visit the XFINITY on Facebook. Thinking about alternates? Drop these guys...

Everything was fine when I made a critical mistake and upgraded (in price only) to Comcast's new x1 system. Not only did it not work properly just about every night... the customer service experience was the worst consumer experience I have ever dealt with. DO NOT do business with Comcast. They literally treat you worse than an old piece of garbage. I spent enough time dealing with them so I cannot take more time to describe what has transpired. All I can say is YOU HAVE BEEN WARNED. If you do not take my advice, you will reflect back on this and regret your decision. Comcast is the worst company EVER!!!

I subscribed to triple play three months ago. I didn't realize at the time I was signing on for a two year contract as that was never discussed, so basically I'm stuck and I've been told that by one of their reps. I have been on the phone with them on a weekly basis because service is sporadic with regards to cable, internet & phone. I have to set aside at least 1 hour 45 minutes for each phone call before I get someone to "help". As I am typing this I am waiting for a tech to come to my house. The appt was from 9-1. I have also been on the phone for 45 minutes with Comcast. They are telling me tech has been to house and resolved issue (not the case). Their automated service says appt is for tomorrow from 9-11, which was discussed, but I explained I would not be home and it would have to be Monday so he gave me Monday 9-1 and gave me a confirmation number. Now at 12:29 they will see if they can get a tech out. They will call me back when they know. Another day wasted. If anyone wants triple play service go to Verizon. Run from Comcast.

I got Comcast when I moved to my new apartment in Sept 2014. I switched from AT&T because my AT&T bill went too high and I wanted to have my internet-cable within the budget. I called Comcast and spoke to a customer rep who first promised a flat $39 rate and no charges for installation or technician services. Besides I was offered a 50GB internet as part of the deal. I was OK with the service although my internet was very unstable and slow but I believed it was my building that was slowing down the signal. It took me for surprise when I got my bill with charges for $40 for technician, moreover I realized that I never got the 50GB but instead 25GB. I called approximately to complain and they didn't do anything to fix my bill. They offered me to increase my internet from 25 to 50GB at not cost. Never happened. What they did is charged me $10.00 every month for a service I never got. Every month I have to call to ask to correct the bill. I will switch to any provider in a short time frame.

I'm 31 years old. I was actually around for the advent of the Internet. I remember how slow a 56k dial-up phone modem was, and trust me, Comcast/Xfinity is slower!! On average, I get speeds of no more than 0.4mb/s and my ping is absolutely outrageously horrible!! Furthermore, the Internet cuts out constantly, forcing me out of my games and videos, and I can't stream ANYTHING on it, NOT EVEN YOUTUBE!! Comcast/Xfinity is absolutely the worse thing on the market that a person can buy and what's worse? They're the only Internet provider in my area. There's literally NOBODY else I can go to. If I still had the modem, hookup, and drivers for it, I'd install a 56k modem in a heartbeat and finally enjoy a fast internet service!! This is pure, undiluted, crap!! AVOID COMCAST/XFINITY AT-ALL-COSTS IF YOU CAN!!

Some friends of mine who are and older couple just moved and decided to order new Comcast service. They asked me to be there the day of the Comcast install because I work in the computer/internet business myself and they wanted me to make sure the computers were connected and working properly on the internet and that their TV service was working properly. They figured a "second set of eyes" would also be helpful to assure that the Comcast technician did things correctly, because I told them a few horror stories about awful Comcast installs I had witnessed in the recent past.

I'm going to be accurate and fair. The individual I initially called to send technical support over was nice, patient and helpful; unfortunately, the support itself was not. He comes into our door with his first words being "I parked in the 20 min spot, so this better be quick. I don't want a ticket." No name introduction? Kay. After taking a look at our modem, he concluded that there was nothing he could do and that wifi was a luxury, so we'll just have to deal with it. Pardon me, what? I'm usually very understanding, but I just can't comprehend why Comcast would hire employees that represent their company in that manner. I'm disappointed, and will keep this encounter in mind going forward. What a waste of bill payments.

Just upgraded both my boxes to the Xfinity X1 system two days ago, and within those two days we have already ran into two of THE biggest problems not only with cable, but TV in general I have ever encountered. The first problem, two days after upgrading my boxes, they had a serious malfunction and system problem where the DVR was literally out of commission. All they could say or respond with (via message in front of you on your screen) was press restart and the problem you've encountered MAY be fixed. Well funny thing, that took over a half hour for that to kick in and fix the problem whether it was actually a resetting of the system or not, it was ridiculous and long.

April of 2014, Comcast picked up their modem and gave me a receipt showing that. Each month there is a charge for modem rental. Each month I called to get it taken off. Sometimes they would credit it back and try to take it off the bill. Alas, this has been going on every month since. Finally got to talk to a manager and he told me that we will be credited back when they find the modem they picked up. If they don't locate it then we get charged for the whole modem. I asked him if he understood what he just said to mean. "How is that fair?" I asked and he said there is nothing that can be done and I would just have to wait. To make matters worse, they billed us a $70 Trouble Charge. Who can I get to help me make a corporation listen to reason and do what's right?

I have had Comcast for only 1 month and in these 4 weeks I have made 3 trips to the service center, multiple visits by technicians and still no results. This is by far the worst ISP provider I have ever dealt with. Both my husband and I work from home and we need certain speeds and we are only getting 2x download speeds... It's ridiculous!! They say they fixed the problem but they haven't. You call their customer service number and all they do is transfer you around and you have to tell your story over every time.... Well, we only had them 4 weeks and today I am switching to AT&T. Someone should really do an investigation on this company and their processes and procedures... THEY NEED A CLUE ON HOW TO TREAT A CUSTOMER AND MANAGE THEIR BUSINESS....

I have had to deal with Comcast so many times since 2009 and I've regretted it every single time. If it wasn't bad enough they're pretty much an anti-trust monopoly -- which means I have few alternatives to them -- the service they do provide manages to be wretched, sub-par and abysmal. The service claims to offer up to 75 mbps of broadband speed, yet I rarely ever hit that. My experience with them has been one filled with dropped connections, throttled speeds, and mediocre customer service.

Comcast/xfinity is a nightmare. If anyone can avoid them avoid them like a plague. They are deceptive, lying, manipulative, horrible slap-you-in-the-face business practices. They actually tell reps to lie, to be deceptive. Otherwise they can lose their jobs. Don't work for them. They will only steal the real true person you are and want to be. Only liars work for them. If you are a son or daughter of the great 'decepter' then you belong there.

I was living at an apartment in Ft Myers FL. It was infested with bed bugs so I went to court and broke my lease. I had Comcast hook up cable, alarm, internet triple play but with security instead of phone. I moved in February and moved out end of April and I didn't pay last months cable bill which ran about 140$ after tax. I moved in with my father in-law and he got sick with a brain tumor. I returned all the equipment about a month after moving out. My father in-law died and me and my fiance moved to Port Charlotte FL about 30 mins away. I ordered with Comcast to install the same thing I had at Ft Myers address. In the meantime, I found out that Comcast was billing me 640$ for the account in Ft Myers.

From day 1 they installed, it has never work RIGHT. I have call your damn customers service and no one seems to know what the hell is wrong .... mMy calls get put on hold for hours and then dropped - no call back. Now I got bill for service that I never enjoy. 1 thing for sure is cable works just fine but Internet HELL NOOOOOO. I want this crap out of here but now they want me to pay bill first...how nice.

When Comcast added Xfinity WiFi hotspot, my home network stopped working. I cannot get my gateway to reset so that the home network works. Now all I have is much slower internet connection and not the speed I am paying for.

Comcast provides my business internet and tv through Xfinity. On the website they gave me to log in, under my account it shows my services and one of their services is online streaming and online tv. I have had this for 9 months and it worked fine. According to person on phone they migrated away and no longer provide this service to business customers. However, no reduction fee. When you sign it says the service is provided. When you call unless you press they say it was never part of service for business, and want to ignore the fact their online says it is. FTC should look into this false advertising by a company that nearly has a monopoly.

Comcast did follow up and made other offers that were replacement for the Visa Card. Since then, I have had an excellent relationship with Comcast. Their customer service has been excellent and I have a bundle which includes, TV, High Speed Internet, Phone and Home Protection. The equipment is reliable and when I call them, they get right on the problem.

Got a new Comcast internet connection. The internet cuts in and out and does not work all the time. I spoke to Comcast 4 times over the last week and still I get the run around. Comcast is the worst cable internet service and if I have a choice I would never use it.

Called for Internet and phone service and was told they would be out in 2 days. Long story short, I have taken off work 5 times and the fools still haven't gotten me service. Don't call 1-800-Comcast unless you speak a foreign language!

He made a call and told me that the repair would be done between September 25th and October 9th. But they never showed, never called, and I never heard from Comcast until October 9th when I received an email informing me that the new repair date was October 16th. But they never showed for that one either and I never heard from them.

I order a 25 internet speed and I did a speed test and it only gives me 6.28. Don't buy Comcast, it's crap and it puts money in your bills.

They just don't care, even though they are all over the news for bad customer service - this company does not care. I am a new customer and I am already thinking of moving to a different service provider. When I set up my service they promised one thing. When I get the email confirmation it’s different and when the technician is here to install it’s a whole different story. I had to call them 6 times to reach the correct department. They just keep transferring me all over the place and the customer service reps are so rude. The next time I call them is to cancel my service and it is pretty soon.

My experience with Comcast is that they subsidize new customer promotional pricing at the expense of long-standing loyal customers by raising their rates. Then they make it nearly impossible to speak to someone with any common sense, or even cares whether you continue as a customer or not. They just don't care!

I canceled my Comcast service back in July 2014. I was told that I was due a refund and should expect to receive within four to six weeks. Well here it is, mid October and I am still awaiting my refund. I called Comcast customer service (which is out sourced by the way). The agent had no clue whatsoever, she kept putting me on hold. After repeatedly putting me on hold for 10 minute intervals she finally transferred me to the WRONG department. After an hour and a fifteen minutes of dealing with a bunch of obviously poorly trained customer agents I finally got frustrated and hung up!! I am still awaiting my refund. I will NEVER, NEVER, EVER use COMCAST ever again!! They are by far the worst cable company I have ever dealt with, they are thieves and refuses to refund customers monies due after canceling service for prepaid service.

I HAD THE WORST EXPERIENCE WITH THIS COMPANY. Seriously they should stop serving people. They overcharged, they change your services, offer you a nice package for an affordable price, the surprise: it doubled up for x and y reason. Customer service is not polite, signal is bad, WI-FI is slow, the channel line-up sucks!!! After 4 months of being over-billed and had a TERRIBLE SERVICE I got to disconnected from COMCAST (I had to bring the router to their store, it was back in July). I aged in those four months believe me.

I have a internet/cable bundle. I was receiving reception for approx. 60 channels for four months. All of a sudden, two days ago, they cut the reception by about 20 channels without any notice! According to them, they had an "audit" and we were getting channels we weren't paying for, even though we had been promised these by the person who came to install it. Worst service EVER!!!!

Comcast is literally the most pathetic excuse of an internet service known to man. I have been paying for 50mbps for years now, and I barely ever get anything more than 5mbps. Often it drops down to 0.3 mbps! I've called many times, and every time I call they tell me I'd have to PAY for a technician to come over. What sort of scam are they running? It's unfortunate there isn't a different ISP for my area, otherwise I'd leave these crooks instantly.

I went to fort Myers fl office and requested the 19.99 internet special... I was informed the speed of 3Mbs was not adequate for internet or Netflix. THE FIRST LIE. I was informed that i would need the 25 Mbs and would also receive many wonderful channels. The SECOND AND THIRD LIE. I was informed that if i was not happy with the service that i could cancel with no charge or change - THE FOURTH LIE. I changed to what i originally wanted, the 3 MBS and it works fine. I was however charged the full amount of the $55.00 for the first month as the service is suddenly.... prorated. The fifth lie. I will cancel and strongly warn everyone to avoid this corrupt corporation.

I have had Comcast for over 5 years now, it would seem ever since I have retired. My wife and I moved from upper New york state and we received terrible internet service where we lived! Always shotty, you would have to cross your fingers and say a little prayer to Mary in hopes that it might work! When we moved down here the folks in our retirement community told us about bundling our package for phone, television, and internet so we did. Now I have no use for the darn phone because I have had my cell phone now for some time and it served me well, but for some reason Verizon just doesn't do too well where I'm at! I don't have any coverage! That's why we got the phone.... Well if I tell you that the service I was provided was anything less than amazing I would be just lying through my teeth!

In June 2014 I contacted Comcast regarding new service. The salesperson said I would get a $450 Visa gift card after 3 months of continuous service if we signed up for XFinity Triple Play. We said to go ahead, service was installed July 2014. After NOT receiving any confirmation nor paperwork regarding the gift card, I called Comcast to verify. After numerous run-arounds I was told that I would get the gift card by the end of Nov. 2014. After our 3 months of continuous service, I called again & got the run-around again. Nobody seemed to know anything about a $450 gift card! Now I am told by their sales dept. that I never completed the contract because they never finished it & that's why there's no record of the promotion on my acct. Now they are saying I can't get the gift card because of that! They dropped the ball & I lose out! This is the worst provider! I don't see how they can stay in business!

I have reported this problem to Comcast via email and with their customer service. Regardless of the fact that I have checked the little box that is supposed to "keep me signed in" to my internet account for 30 days at a time, I am still forced to sign on average 4 times per day just to get my email. Customer Service stated they would send a Tech out to my home. I made the appointment. When I received the confirmation email for the appointment, it made it very CLEAR that I would be billed for this service! I cancelled the appointment immediately. I cannot believe I pay for internet/email service that DOES NOT PERFORM to this company's specifications.

The only service I'm getting from Comcast is a high bill. My service is hardly ever working & customer service are very disrespectful & always blame it on my computer or a virus. I've taken my computer in; nothing wrong. I've talked to Norton security; they said my security system is working & I have no viruses & the only thing not working is internet explorer. They just want to send a tech so they can charge me extra money. A tech came out in the past & said they didn't give me the right cords & the internet modem was jumping, so he had to get new cords & a different modem out of his van. But they still charged me on my bill; even though they say if it's their service that's not working, you don't have to pay. I shouldn't even have to pay my bill since my service isn't working. At one time, I had internet & cable, but when I cut off the cable I received a higher bill, just for the internet. Usually, when people get put on hold with other companies, there's a soft music playing on the phone, but when they put you on hold, rock music is blasting in my ear, which is very disrespectful.

I have had intermittent issues connecting to the email server since Thursday night. Two very long phone calls have revealed that it is a nationwide problem that they still can't figure out. I am unable to do important work without email.

I am so angry with Comcast it isn't even funny. For the last year I have had intermittent service interruptions with my internet. They have sent me modems, they have sent Techs and nothing seems to fix the problem. Every time I call I get a different answer. In fact the Tech who was here again today had to ask why the modem was acting so crazy saying "I've never seen it do this before". The Tech did nothing and I'm just waiting for my internet to go down again. Then I talked to some guy who offered me a $20 credit after I was promised a large credit. Insulting after a year of this. If Comcast and the Time Warner merge goes through we will be screwed. Ma Bell all over again.

I have been with Comcast for almost 2 years. Had to get them because they are the only providers of wifi services in the neighborhood I moved into. So I bundled my phone/internet/cable. I am not a heavy user so imagine my surprise when I get a notification that I have used over 300GB for the past 2 months! In fact I was already over 300 just 16 days into the month!!! Their response was perhaps someone hacked my wifi. REALLY! That's your explanation? Felt better that I wasn't crazy when I see it has happened to others. So I called today to cancel my services. Was disconnected 3 different times! So now what? I now have to get a mifi device so I can have internet access in my home. Also I called xfinity back to see what my bill would be if I just kept the wifi and was told it would be 100.00!! How can that be when most plans average about 25.00 a month! How can they charge so much!!!! Something needs to be done about this.

I have been a COMCAST customer since moving to Florida after retiring from the navy as a communication chief which only say because I have a good understanding of outages, troubleshooting and customer service. So it stomps me how Comcast via commercials, sales personnel and expect folks to pay top dollar for that they one, cannot consistently provide and two, the customer will not and does not receive. For over 8 months almost a year I have been experiencing intermittent Internet service from Comcast.

I was charged for service when I had cancelled my service AND returned all of my equipment. This is after over a decade of being a customer. I had several experiences of being setup with a completely different package than I had requested. The customer service I received from the outbound collection service was HORRIBLE! I will NEVER go with Comcast again. I aim to find a company that appreciates a loyal customer. They will have the next ten years of my business.

In order to place an order took 4 phone calls. 3 times I was put on hold for over 20 minutes and no one ever called me back. On the 4th call I managed to place the order with included some free stuff. LIES... no free stuff. They sent me a confirmation email. All wrong... Many. Set up fee of over $230.00, monthly fee was way off and internet speed was not mentioned as I was assured it would be. As I was moving in AT&T rep approached me with respect, truthfulness and a much sooner installation time, more (2Xs) tv channels, lower monthly payment and a great internet speed. To the Marketing Department from COMCAST you know how much you spend to get a customer hooked up for then to lose it due to the WORST CUSTOMER SERVICE ever.

Worst monopoly ever! Worst company. They say internet up to 20 mbps. Never I have in my home that, the most high I was 7 mbps. This one is the deal they really offer "You will pay for the worst internet, bad customer service." If you need receive money back, sit and wait because some day you will receive the money. Request technicians may come late and maybe they connect the internet and maybe the internet will work. If you call, sit, relax, take a nap until somebody solution your problem. If they solution your problem.

Business customer wait time to talk to human 30 min. Then no help - piss poor service.

Updated on May 29, 2014 at 7:33 PM. Frequently asked questions about our data usage plans. XFINITY Internet customers' median monthly data usage is 20 - 25 GB per month."

Internet...After more than a year of internet service with Comcast on which I never exceeded the 300GB data usage cap, I was recently notified that I had reached 90% just 14 days into the month of September. This means that somehow my data usage more than doubled. I have not changed any of my internet habits and just me and my wife live in the house. My problem is two-fold: Comcast added the caps January 2014, months after I started the service but did not notify me of the data caps had been added. We have not changed how we use our internet, yet suddenly we are being notified 1/2 way through the month that we are at the cap...they have something wrong in their algorithm somewhere. I HATE COMCAST.

I took delivery of a new Wireless Modem, model # TC8503C, a couple of weeks ago. No problem installing it but after a few days, the wi-fi failed. Required unplugging and plugging it in again to get it to work. I contacted Comcast technical support and they reset the modem, which did not solve the problem. Contacted them a second time and was told to try changing the channel to either channel 6 or 11 and if that didn't work the modem was defective and should be replaced. Well, it didn't solve the problem so called support a 3rd time and was told a replacement would be sent out.

Internet service went down so I called Comcast. It will take 7 days to have a service tech come to my home to fix problem. Stay away from Comcast. I'm dropping them.

Comcast lost all of my sent items in my husband's sent box in Xfinity/SmartZone. The technician in the Philippines was not able to find them. Upon escalating the issue it turns out this is a WELL-KNOWN issue in the escalation department and they do not seem to be able to figure out what is happening. Last week we could not send e-mails as the port number changed for no reason. That is the least of our problems now. Technicians said escalation would call us sometime tomorrow between 8 a.m. and 9 p.m. expecting me to stay home all day and wait for them to call. They will only make one call. I was finally able to get him to use a call back time frame of 5 p.m. to 9 p.m. for an escalation dept. phone call regarding finding my e-mails. We need an e-mail server we can trust as we are required to use our own e-mail for communication with employers. We need to verify that we communicated with them. Our e-mail setting was set to save to server assuming we could trust the server.

I moved in to a new apartment in January of this year. Part of the move-in package was a flyer for comcast service, advertising special pricing on their plans for the whole complex. I called in and spoke to a guy who was pretty rude to begin with, and he explained that there was a $30, $40, and $50 options (typical good better best). I chose the $40 plan and he told me the soonest they could come out was a week and half away... Okay... I scheduled the install for as early as they go, 8 am. I had to leave for work by 11. The installer brought a "trainee" and had him setup the system instead. Not a big deal, except the guy clearly didn't know what he was doing and they kept running into "problems with the wiring" of my apartment. Whatever. It took them 3 hours and 3 separate modems to find one that was compatible with my apartment. Funny, I thought they worked with the whole complex?

We just got Comcast in March and ever since then it's been a nightmare. They have messed up our bill so bad that they don't even know how to fix it. I wrote to that Tom K's office and every time you try to talk to the first person you spoke with they can never get you to that person. They are overcharging our account by about $300. The first man we spoke within Tom K's office supposedly took care of everything and credited our account. Guess what, he didn't. I think this company should be banned. They have the rudest customer service reps I have ever dealt with. They hang up on you when you want a supervisor. We did find a way to have someone call you back within an hour, take the survey and give them bad marks. They call immediately and want to know why you gave them low scores. I think there should be a class action law suit brought against them because it sounds like they do this to everybody.

Worst customer service EVER. I spent four hours on the phone with six people on two continents over the course of three days, trying to fix an internet problem that it turned out THEY caused. I then spent another hour with three more people trying to get the $110 worth of fees they'd landed me with (for the problem they caused) removed from my bill.

Internet went out on Monday August 18th. I immediately called Comcast and was promised by the rep that someone would be out the following day to repair it. Today is Thursday, August 21st and yes you guessed it... still no internet. I have called Comcast 7 times. I was told yesterday to go to my local Comcast office to get a new modem. They said the one I had wasn't working properly. I did all that and yes, you guessed it, still no internet. I told them several times that I work from my computer. It really doesn't matter what you tell them. They’re so backed up w/ service calls that people are waiting 2 to 3 weeks. Absolutely unacceptable!

I was going to launch a rant on the Comcast monopoly but, at my advanced age, I couldn't do better than J of Beaverton, OR. I will only add that, at the very least, there is a hint of fraud in Comcast "Customer Service" business practices. Every single call goes 30 mins+. An hour is not uncommon. They just wear customers down until they stop seeking regress.

They started charging us per usage. It was fine at 300G a month. Then last month, it skyrocketed (even though we had one laptop, two iPhones and an iPad) which was less than the normal 2 laptops, on desktop. We don't use our wireless for our phones and make sure nothing is running in background. We have had these phones for over a year and never went over. We also had two desktops, two laptops, one iPad, and Netflix (no, it's not running unless we say ok to access), yet it jumped from 245G to over 365G within days.

I was with Comcast for almost 3 years and after my promotion was up my bill continued to get higher. So I decided to not pay them and let them shut me off. After my services were shut off I paid them $561 to clear my debt or so I thought. They sent me another bill saying I owed $158. This is ridiculous! They are supposed to shut you off after 2 months of no payment and I thought $561 was a bit high, but my anger went through the roof when they sent me another bill. Never again will I go through this business.

After many years of happy service with Fios, I was forced into Comcast's clutches when I moved to an area that doesn't support Fios. I spent hours on the phone with 2 people (1) dumb and (1) dumber setting up my plan, and I had to call back and speak to someone to correct their mistakes on the order. Just when I thought I was in the clear, I receive my 1st Bill and find a $150 Deposit Fee on it. I called kicking and screaming but all I got was lip service and apologies for the previous (3) people not telling me. I thought for a short second that maybe they really made a mistake when I found this systemic problem written about all other the web. Rip Off, Stupid, and downright Liars is what I have to look forward to. Fios please come to Leisuretowne Community in Southampton. I need you so badly.

WE signed a contract with them. NEVER EVER DO THAT. They said the penalty was paying for the whole contract period. Never ever get their business service. When we moved they LIED and said we had to sign another LONGER contract to not pay a penalty. THEY LIE.

The most hated company in the country, and nothing is being done to change their abuse of customers. Worst customer service ever. When I called today, to make a payment through the automated system, it processed a payment for the full balance, instead of the past due amount, because it misunderstood my "NO" for a "YES". The automated system did not verify the amount I was committing to pay, and processed the full payment. I talked to a rep & a supervisor in the financial department within 2 minutes, and because it was done through the automated system, their hands were tied. They offered to credit back the current charges, within 2 weeks.

I cannot connect to internet and my equipment is fine. No problem there and my account balance is paid every month but Comcast's internet service is down most of the time. I have been a customer for a couple of years and I have complained to Comcast numerous times in the past but get no satisfaction. Now this time, the internet has been mostly down for a week and I can only use the internet for about 20 minutes a day if I am lucky. All my equipment is new and up to date just like Comcast ask me to do but I am still having problems.

The network keeps dropping me at 30 minute intervals. It's difficult to stream anything because the router needs to be reset 2-3 times every night. So frustrated at the audacity of Comcast to claim to be the best internet provider when they don't deliver.

Comcast has been a thorn in my side for years. When I changed service from my previous address but left it connected and transferred to my roommate 6 years ago, it took 4 months to get the $150 over I had paid (because I pay my bills before they are due - well never again with them). I have continuous problems through the years with my internet connection (I pay for top of the line). Then amazingly when I call them and complain suddenly they stop slowing it down. I have reset my router 3 times in the last 24 hours and still was having spotty connection, until suddenly when I logged on here, my Netflix works again. Think I am paranoid - no, I know how these big businesses behave, and they are very capable of tracking all of the data and calls (why do you think the government gets information from them?).

I began having issues with my internet from day 1, but recently was the best of the worst. I had issues for about 15 days straight, and had 'bullets' sent to my modem at least once a day. So about 10 days ago a tech came over. Now since I disconnected my modem overnight the stupid thing decided to work when the tech connected it. I asked for a replacement since it was at least 10 years old and he wouldn't so it wouldn't come up as a service call which made no sense at all. Today I called, wasted 35 minutes and tomorrow they will replace it, only because I didn't want to waste my time driving 20 miles round trip, or want to pay a fee to have it mailed. Why would I pay a fee when they told me it’s an outdated piece of equipment. I am paying good money plus insurance to have proper service. You want me to go pick it up? Have it closer to me. Comcast is the worst. I am seriously thinking about FiOS just to get some upgrades for a few years. By then maybe some good from NY might come down.

Comcast charges me $150 for one month internet access. Claim I had used over 600 gb of data. Prior to Jan. 1, average usage was <300 gb. No behavior change in our house and they would not produce daily usage logs to support billing. Brutal customer service of no help. I will be canceling and switching to U-verse.

I sold my business and want to cancel Comcast. They still charge me for the cancellation fee, and their reason is "we still provide service to you"?!? I talked to the rep and he asked why I don't transfer our service to the new owner. I HATE Comcast so, so, so, so, so much. In another business, I have service with Comcast also. Their internet has been failure almost every month. TV service doesn't work. Phone line is bad. I will cancel contract with Comcast by the end of this year and never recommend any friends of mine to Comcast again.

This is the post I put on my personal Facebook page 7-17-2014. I'm posting on the Comcast corporate Facebook page as a warning to anyone considering Comcast as an internet/cable provider. Also to offer legal proof that I am aware of my bill behind due 7-20-2014 but will not make a payment until my bill is adjusted correctly. Any attempt to charge me a late charge for not paying an incorrect and probably illegal charge will be documented also. I have given Comcast ample time to correct this error and have been met with total disregard.

I had to smile at the latest public exposure of Comcast's attitude toward customers (The viral bit about the customer trying to cancel his account). Actually, the smile came when I read Comcast's public statement about this latest fiasco. The response was supposedly written by Tom Karinshak, Senior VP - Customer Experience. I've heard numerous people saying they feel sorry for the agent involved in this debacle because he was most likely only doing as told by his superiors. I suspect there is truth in this assumption.

So many hidden charges in their $119 bundle. My first bill was $370! My salesperson promised 3 different times to correct it. Yea, not so much. Still fighting with them while they keep adding late charges. My internet went out and they came to change box. Guy told me they recycle boxes and can't count on them to be functional. We were out of service 5 days, had to wait for service window (1-4:00) and then they charged me for service call. I am currently waiting for another service call for home security. It's been out for 10 days. So sick of the bs. HATE this company.

I got my internet speed check and highest it got was 0.02 at 3:00pm - 2:30am and at the middle of the morning I get to 3.00 internet speed, so that mean I cannot go on internet unless I want to stay up all night.

We had Comcast service but I noticed that our bill almost doubled at one month. I paid that since I didn't have time to discuss with Comcast people. You know how painful is that since they really don't understand simple math. The next month, surprisingly, the bill quadrupled and I stopped paying that and service suspended for a month. Today, I tried to check the account and spend some time to solve the issue with customer service and, surprisingly, I noticed that Comcast has kept charging and overcharging us while the service was suspended. This is absolutely unacceptable. I wanted to contact the law office of our college to sue this company. They may have overcharged a lot of people as well and this is a big fraud.

I was billed incorrectly in May of 2014 for 399.99 first installation charge. I HAD NO NEW INSTALLATION. MY XFINITY HOME WAS INSTALLED IN SEPTEMBER OF 2013 AND PAID FOR! I have repeatedly contacted Comcast several times a week, have been transferred, left on permanent hold and hung up on, promised credit several times, promised call backs. I can't believe they can get away with this! Someone has to be able to do something about them... Please!!!

In March 2014, I got something in the mail that offered my a $200.00 if I switch my cable and internet service to Comcast. In the fine print it stated that I would have to be customer for 90 days. July 02, 2014. I called about the VISA gift card ($200.00), I was told I would not get it. I pay my bill on time each month. When I attempted to call anyone at Comcast each person doesn't have any idea what I'm talking about. I have been hang up on 3 times and have been on the phone with Comcast since 10am and it's now 10:53 am in my area. Please beware of this "so called DEAL". I have ask them to disconnected my services. The company (Comcast) has told me I would have to pay a disconnection fee. On top of me not getting the gift card I was promise. I now hate Comcast. The integrity of this Company is shot with me. I just want out and have nothing else to do with Comcast.

6/21, internet stops working. Call Comcast service line. Talk with someone who apologizes for the inconvenience. Determines that the modem (supplied by Comcast) is not working. Says they can send someone on 6/24. I explain that I work on the Internet and that I cannot be out of touch for that long. Person apologizes again and says they will escalate the trouble ticket and I will hear from someone on 6/22 by noon. Noon on 6/22 comes and goes and I hear from no one.

I have noticed over the past few weeks that internet service fails EVERY evening now, starting at about 7 pm. I have to reboot the modem and just cross my fingers that I can get access again to continue watching TV and to complete work I took home from the office. It's the REGULARITY of the outage that frustrates me. I am going to look for any other internet service provider - if anyone launches a class-action lawsuit over the lack of service we have paid for, count me in. Unless, of course, the 1% has rigged the system and we 99%ers can no longer petition for relief via class action suits.

As has happened with others, I received a letter urging me to upgrade my modem. The letter stated, in the fourth paragraph: "To protect our environment, please properly recycle your older modem... Please note that there is no unreturned equipment fee for your older modem." Then, on my latest bill, I received a monthly charge for this modem. When I called, I was essentially told "Too bad, you have to return it or face monthly charges."

Had my internet service mysteriously stop working a week ago while listening to Pandora. Think Comcast gives two craps about correcting problem as promised to a customer of many years- think again! I knew something was up many months ago when my internet kept going out & losing its IP address or default gateway constantly plus having modems replaced twice in barely a year. And I was always told it was "interference in my own home" & not any fault of theirs. Oh & also recently supposedly some interference in MY house was creating interference with "other neighbors' service" that required them to come in my house- but at last minute they decided wasn't necessary without further comment- maybe cause I made it clear I didn't wish to upgrade like they wanted.

Comcast SERVICE is atrocious. They raise prices monthly. I have been a customer for 10 years and I have to wait 3 weeks for service? I broke my pelvis and asked Comcast to deliver an HD box and install it so I can watch TV downstairs since I can't walk upstairs. I am flat on my back. Multiple calls got me nowhere. They cannot come until 3 weeks. What is wrong with them? They suck all this money off their customers and when I ask for 1 service, which I have to pay for they give me an appointment 3 weeks later. All begging and asking resulted in nothing.

X1 box locks up, no response to remote control, internet gateway restarts intermittently. TV picture pixelated so badly it can't be watched. Comcast's fix is "reboot" that fixes nothing.

Earlier this year we upgraded our internet service. We have been plagued with lag spikes ever since. We game, stream, and download virtual products regular. We have a top of the line router. Prior to upgrading our connection, we began to experience daily disconnections during peak hours. Comcast suggested upgrading when we complained, so we did.

When I attempt to reply to an email the text block fills with hundreds of garbage characters. They cannot be erased. When I hit the reply icon on their toolbar the entire toolbar becomes inoperable and nothing is sent. Their Customer Service does not comprehend the problem. They read through a script that has nothing to do with the issue. They will not let me talk to a supervisor, nor a resident U.S. citizen, nor an email expert. My email has been inoperable for a month. No one there listens or cares or does anything about the problem.

This is the third time in a month that I've had a negative experience with Comcast. The first time was when I was moving, had an issue, called them twice, sat on hold, got hung up on, and then the same thing happened again the following week. I am now unable to access my email even though I never changed my password and they told me a technician would call me from 5-9 last night, never called, and I have no email.

To be honest, I am frustrated at the lack of customer service and what seems to be poor communication within the Comcast Company. From March 1st until the end of May, I did not receive Comcast Internet service because of ongoing and unresolved issues. During this time, I still paid anywhere from $48-$79 per month. The Internet was shutting off multiple times a day, leaving a small window of an hour or so to use it. We would attempt to reset the modem, check for loose cables, stop and restart everything, but most times this did not work. When that was the case, I had to call the Comcast office and have them restart our modem from their end. I did this anywhere from 2-7 times a week for three months.

I am a client of Comcast Business Internet for the past 4 years. A couple of days ago, they performed a migration from Microsoft Exchange 2007 to Microsoft Exchange 2010. They sent me an email stating that this migration will be performed on Sat night 11pm to 7am Sun (May 31, 2014 to June 1, 2014) at which time my internet services will be interrupted. However, when the service was resumed on Sunday night (much later than they said in their email), I found that they had changed my server address (which ends in comcast.net). This change in server address had a drastic effect on my Business Contact Manager within MS Outlook.

I requested to have home phone service / internet service transferred to my new address. Tech was out yesterday to install phone/internet service. Several hours after service was installed my alarm system went off and wouldn't stop (all night). I contacted Comcast to advise them of this issue. I was placed on hold for over 10 mins to get nothing resolved. I called again to get my issue addressed and was asked how long had I been a customer.. (not sure what that has to do with anything). I ask for a credit for my inconvenience and was told I would receive for the days without phone service. I guess I will have to foot the bill for the alarm company "false calls" minutes used on my cell phone. I spoke with a lead and a mgr that transferred me to another dept (not sure why). This has got to be the WORST company ever..... I'm glad I spoke with Jenny and she was glad to help me.. I'm still not sure when or if my phone service will be repaired.

Ordered Comcast on April 28th internet and television. Quote was $116.00 a month for the first year. Comcast mailed a defective box for a $15.00 self install. I called tech support and they sent out a tech guy who simple replaced their defective box. I was told by the Comcast technician, there would be no extra charge for this call. Next, an email arrives saying my monthly bill will be $220.00 per month. I called their billing department, am told the email is wrong and my actual bill is going to be $127.79 per month.

I have repeatedly tried to use the Xfinity numerous times. The service is very, very unstable, with one exception: the commercials play flawlessly. Must be nice to be a monopoly. In case you haven't realized already, I DESPISE Comcast.

I moved into apartment and called Comcast for setting up internet. They told me the old tenant didn't disconnect the account and I had to wait. It's totally not my fault and why I have to wait for such a long time. Before that, whenever I called the local service, the reply were always voice mail box. And I sent about ten emails but only got one reply.

My feedback on Comcast/Xfinity is that it sucks!!!!! The customer service is horrible, and nobody seems to know what they are doing. I was on live chat with a girl earlier today and she literally took 6-7 minutes in between each question that I asked her only to come back not answering the question at all. I got so frustrated with her that I disconnected with her and called in. The people in the billing department were just as rude and horrible. I was told since I got your service in December that my installation fee of $66.50 was only for 3 months which I paid and it shows that on my paper. However, today a lady told me that she don't know who told me that because my installation for $66.50 is for 6 months. Like WHERE THE HELL did that come from? After arguing back and forth with her I decided to do what was best and CANCEL my services. I can't keep dealing with LIES from Comcast representatives/Comcast in general. Not only are they RUDE but NO ONE seems to know what they are doing!!!!!! OH AND DID I SAY RUDE, RUDE, RUDE CUSTOMER SERVICE AND BILLING DEPARTMENT!

Internet locks up, after calling Comcast the service goes to working fine. My wife witnessed this after I got off the phone with them and the internet locked up again. They said it was my computer, lies lies lies. This happens many times on a consecutive basis and they are in denial about the service. I have proof that the fiber optic light is being split as one line goes to comcast and the other to the FEDS.. DATA manipulation is what is going on. This is wrong, this is a service we are paying for and it's costing a lot of money for the Delusional feds to abuse the consumers this way.

Over the years, I have had half a dozen different internet service providers. The most inconsistent internet signal and unhelpful technical support has been, by far, courtesy of Comcast. Rarely will I go more than an hour without having internet service slow to next-to-nothing or drop out completely. I have tried contacting customer service, but their "solutions" seem like they are just buying time to drop a charged service call on you that I would never expect to make anything better. Since everyone I know that uses Comcast has the same connectivity issues as I do, I'm going to use some deductive reasoning and conclude that the service is just bad and nothing will ever be done about it as long as they are the only high-speed internet service option. Enjoy your horrible reputation and piles of cash, Comcast.

I have internet browsing issues now for over 2 weeks and when they scheduled a tech to come to my home he never showed up. This makes the second no show. Good customer service, right? This company sucks.

The internet service is always poor and overpriced. Not able to get the connection I have paid for. Customer service is cheap and with tons of recorded menus, feels like the goal is for people to give up and stop calling.

After having Comcast/Xfinity internet service over 7 years, I received a notice saying they had failed to charge me rental for my modem for that 7 years and I would now be charged $7 for it. The very modem they gave me 7 years ago for signing up - 7 years! After an endless battle, I sent them the 7 year old modem and bought a Netgear modem from Best Buy. I thought this would solve the problem - wrong. For the past 4 months, I have had to call each month to have the $7 rental removed. Each month, the rep claims the problem is resolved. Just noticed I was charged again! They obviously aren't concerned with their customers and the needless irritations they create with pathetic attempts to bring in a few more dollars!

Filed complaint with the BBB. Outsourced customer service is inept & inefficient. Give the runaround & excuses instead of service. Had service connectivity issues for a long time. Each time I called, "there was an outage". The issues are consistent throughout the day; intermittent & stops every couple of minutes. A 90-min movie takes 3-4 hours to play out.

My Comcast Account number was ** and I had disconnected all my services as of 10/29/2013. Earlier I had Double play (cable and Internet) and the bill for the same services up to 10/08 to 11/07 ($89.99+$21.93+tax = $115.91) was paid on 10/25/2013. I had disconnected the cable on 10/25/2013 so in billing from Comcast dated 11/2/2013 (total bill of $16.18), the partial refunds were issued for prorated period between 10/25 to 11/07 for Double play. The internet service was changed as XFINITY High Speed Internet with the net monthly charge of $44.99 (11/8 to 12/7) and also charged for the adjusted period of 14 days (10/25 to 11/07) for $29.33-$9.01 = $20.32 with net total of $65.31 for High Speed Internet service from 10/25 to 12/07.

They would not credit one day of 3 years of bad service. They told me to use my internet that I had to buy a splitter and router. Unhook my tv then hook up my internet, with a broken spine and nerve damage. If that is not worth a credit of some type I do not know what is. I have tried to talk with corporate in Philadelphia but you can not get anywhere. Forget Florida Corporate they are even worst. Join our voice, in numbers we have power. I have the FCC applications which they have 30-days to answer. LET'S SEND THEM ALL IN AT ONE TIME TOGETHER. SAME PARCEL, SEND TO PATRICIA ** **. I HAVE A COMCAST PHONE. IT DOES NOT WORK.

I am a snowbird. I called on Monday, March 3, to report that the cable box doesn't respond and that I would like a service technician to come and replace it. I was informed a technician would come between 1-3pm on Tuesday, March 4. At 4pm that day, I called so many times I can't remember, and was told that I was mistaken about the appointment time. It was rescheduled for Wednesday, March 5 between 1-3pm. I decided to drive to the Lake Worth location and replace the box myself. They were very nice at that location.

I replaced my Comcast modem with one I purchased from Best Buy over a year ago. When I installed mine, they had me call in to give them the model number, etc. They also said I had to return the Comcast modem to a service center which I did. About six months later I noticed the rental charge still on my bill so I called in to get it taken off. The guy I spoke with was very nice and said they would investigate and call me back within two to three days. No call back and I forgot about it until now and see they are still charging me for a rental. So called again and now they want me to go back to the service center with the receipt for the modem I purchased over a year ago! They will then "investigate" and remove charges. Really... I've been a customer of Comcast since 1998 and have had issues with them before but now they are telling me they don't care anymore. Just the aggravation of having to drive there again, wait in line and prove to them that I bought the modem. I asked the Comcast rep if there was someone I could speak with that could resolve this issue and she said no, I had to go to the center. I think Comcast has lost the idea that customers are number one and they've gotten too big to handle stuff like this. It's very disappointing but DirecTV, here I come.

I called Comcast on December 15th to let them know that we were moving and to shut off our service on December 23rd. As usual the Comcast customer service agent that I talked to was not American and their command of the English language was not perfect. A couple of weeks later after moving I took their cable TV boxes back. Then I get a bill in the mail for service owing for January and more for February. So I call them back and I get the gal from India (or wherever) again, who tells me that they thought that I was moving my service to a new address. After going round and round with her, she had me wait on-hold for at least 20 minutes until a bona-fide American "account executive" could get on the line, who told me that I had never made a shut-off request, even though their non-native customer service agent had just told me that my shut-off request had been misinterpreted by them.

Our power company sent a letter saying that our cable running into the house from Comcast which we now only use for internet was too close to the power line running into the house and was in violation of the electrical codes. I called Comcast and they said they would take care of it. When they never came out, I called back and the ticket was closed. I had it reopened and they said they would take care of it this time. Nothing happened and I called and the ticket had been closed again. This has now happened 3 times and nothing has been done. The internet service is already really slow and the fact that they have such awful customer service makes me glad we are moving soon and there will be more options for internet. I told Comcast that if the power company threatens to turn off our power because of the location of the cable that I would cut it and remove it completely and find internet elsewhere. I still haven't seen any sign that they are going to do anything about this. When I lived in Indianapolis I had no problems with Comcast, but my experience is that they are awful in Illinois.

I got new Internet only service when I moved a month ago. They gave me a $39.95 "deal," but my bills will be close to $60 a month after all the added charges. No satisfaction at all with queries. Initially, my modem would not work (I was supposed to self-install). I spent two hours on the phone troubleshooting, turning it on and off, etc. They told me that the modem was receiving fine according to their system. Finally got a guy out 4 days later. The wiring out the side of the house was simply waving in the air - not connected to anything. Receiving, my eye.

When I moved I called to have Comcast installed because like everyone else I saw their ads and thought I would be getting good service. Boy was I ever wrong. When I called I stated I wanted the DVR in one room and standard in four other rooms. Was told okay and they would be out in a few days to do it. The day of installation arrives and the installer hooks up my DVR in the living room and then he hooks up the internet in my master and he's ready to leave. Hold up I say what about my other rooms. His reply was: "That wasn't on my work order, I have to call it in."

In the beginning of this year I decided to leave greedy AT&T DSL and switch to Comcast cable Internet. I don’t subscribe to the land line or TV so Internet is all I need. I switched on Jan 5, attached wireless router to my own cable modem, Comcast tech connected the modem and everything was ok - until Monday Jan 20. After 5pm on that day, my whole family started complaining about outages that would occur 3-4 times an hour and last anywhere from 2 to 10 min. I did quick troubleshooting and realized that cable modem loses the signal then regains it. Naturally, I decide to contact Comcast tech support, without knowing yet that what will happen next will be beyond Good and Evil – just incredible.

I specifically asked the internet sales representative if the charges for service were a flat rate which would not increase drastically like most contract deals, and was assured it would stay the same... Four months later it has increased 40%... I consider the sales tactics of Comcast to be deceptive at best and outright fraud at worst. I am sure they spend more on advertising than customer service and don't give a rat's ** about their customers... SAVE YOUR TIME AND MONEY AND GET A DIFFERENT SERVICE!!!!!!!!!!!!!

I have been a customer of Comcast Business Class for about 10 years. Currently I pay $125/month for service with static IP addresses. I have been extremely happy with the service up until about October 2013. The service became very slow from 20Mb/s down to 1Mb/s (upload was 5Mb/s to 0.2Mb/s). I am constantly resetting their cable modem to get a temporary fix. Comcast replaced the modem but the condition still persists. A call today to Comcast resulted in a sales pitch. They suggested that for another $15/month I could get 50Mb/s download and 10Mb/s upload. I just want what I used to get. It appears that they have oversold bandwidth and are rationing services, or they are purposely causing the problem in order to sell customers into higher priced plans.

My complaint call started on Jan 8 due to internet service so slow (3-9 versus 50mbps) during the holiday weeks. They took 4 days to fix the problem; however, on Monday Jan 13 the problem is back. In the meantime, they refused to give the BLAST expensive service credit for the month of December and now spilling into Jan.

During the month of December, my BLAST internet service was reduced down to dismal performance metrics e.g., 3 to 9mbps according to your speed test. Initially I thought it was due to the holiday season with lots of internet access from people for holiday activities. Finally the service became unbearable, I called on Jan 8 for service. It took Comcast 4 days to determine that the speed issue was from the outside according to your techs. I called billing dept for a credit and the standard answer I received was "According to our policy we can only credit you since Jan 8 when you called in." It's unacceptable to me since the problem had been there before and the service was not up to par as I paid. If Comcast refused to own up its issue and acts responsibly to its customer like me. I don't need your token credit from Jan 8 to Jan 12. Otherwise, do the right thing, give me the credit for the low standard internet service I received throughout the month of December.

I don't own a TV. Comcast provides me with internet. They've charged me $50 to fix a problem that was their fault. They have sent me adapters, remotes, a new router without me ordering them!! Then in the tiniest writing possible, somewhere under a flap of the box it says, "If you don't return this product in 5 days, we will begin to start charging you $ for our products". That's such crap!! I have to take time out of my day to go to the post office or find a UPS store, find parking, wait in line, then drop off a product that I can't even USE and did not order otherwise I will be charged?! This should be illegal! I'm canceling the service.

I was texted by AT&T telling me my data for the month on my Apple cell was used up, due to my carrier Comcast. When I contacted them they told me because I had an Apple cell that was the problem and if I wanted the Wi-Fi working I needed a "special code" for $79.00. I finally cancelled Comcast and now fighting the early cancellation fee of &300.00.

Comcast Internet service suddenly got slow last month. It was perfectly fine until then, and I had no complaints. Now, even photos can take time to download and I have to wait several minutes to watch certain videos. We called customer care and their resolution is for us to pay more money for faster service, plus $250 to install new equipment to accommodate said faster service. Our current bill of $86 will increase to $114.

I have been having an issue with Comcast since Aug 5 and still at the same place today (Dec 3) as when I first started complaining. It started when I was working from home on a Monday and took a break and stepped outside when I saw my neighbor. While we were talking she received a call from her daughter and she went inside. Moments later we both walked outside because my internet and her phone both were shut off. From that day on I have been getting slower than dial up service paying for Blast (50 mbps). I have called a number of times always to get the same the thing it's your equipment, it's your router, it's computer.

The "Borg" as we like to call them. After 8 years of paying them well over $200 a month for mediocre at best service, I moved to an area where (thankfully) Comcast does not rule. I called them to shut off service and we discussed that I would gladly return six pieces of equipment. Each piece was verified on the phone and the address to where I could bring the items. I am disabled so this meant I needed to enlist someone to take me to their main Borg ship on Plato Blvd. in Saint Paul (as instructed). How surprised I was to find that they no longer occupied that building. Myself and several other confused people were instructed to drop our equipment in the drop box. I was rather concerned but the person in line with me worked for Comcast and advised that they "just junk it all" anyway.

I switched to Comcast high speed internet and cable TV because my kids wanted to watch some sports on TV. I was pretty happy with Century Link DSL, but since I was getting TV and all the Comcast ads say they are the fastest I bundled internet with cable. There really are no words to express how upset I am with the experience. My 30 day cancellation period ends in a couple days and I am GONE!

I appreciate your experience and has me rethinking going to Comcrap internet only as DSL with its "7mg" is just too slow with the addition of more and more wireless devices. Comcrap has our city tied into them as City administrators won't even talk about allowing competition into our area. My past experience with their Customer NO Service has been that they will tell me anything and deliver nothing. We dropped them (TV) years ago and went over the air with streaming Netflix and have been very happy - not missing Comcrap at all.

I'm convinced Comcast is throttling my internet signal. We've had issues with connectivity for 4 months now. Nearly every night between 8:30 and 10:30 our speeds slow down to a crawl. During that time it's so bad that we can't even load any websites at all. There have been three tech visits. The first tech said the signal was too strong. He installed a splitter behind the modem. The problem continued. The second tech did absolutely nothing.

I was so dissatisfied with my bill, I contacted customer services. I was cut off several times and when I provided my phone number for a "call back", once I answered the phone, another cutoff. After over an hour trying to reach them, I finally got a voice. The person told me they would refer me to Customer Resolution. After I spoke with a guy for less than 2 minutes, he claimed that my telephone number wasn't on file. He then asked for my address and when I provided it to him, he hang up. This was a nightmare of over 2 hours. The next day I went to the COMCAST office, and they told me my problem couldn't be resolved there and only recited my bill again to me. I had enough of their lying and terrible customer services. I am going to cancel COMCAST and end this nightmare with them.

We schedule service calls for our clients for Comcast to come out and do it right. No big deal, they would normally have something available the next day or so, at least that's what you've been told. When that appointment comes, no one shows up or calls. So we call them. They sometimes claim that they have no record of us setting an appointment. We would schedule it again the next day between 8-12. They don't show up until 6 pm without even calling. There were other jobs we had where we told them to call us prior to arrival because we can't afford waiting there all day. They showed up twice and left without calling us. We were 10 min away. From now on, I will let all our customers know the truth about Comcast.

Yesterday I was to receive a call from a Comcast service technician that was to walk me through the step so that I may replace the "lost/dropped" emails in my Comcast.net account. That did not happen. This morning I rec'd a call from Comcast, Jacksonville, FL stating they were just placing a follow up call. I stated "Follow Up" from what, no one called. One of the previous service calls had me change my passwords so they could work on the system. They provided me with a new password and locked me out of my old password.

All of my emails on my Comcast.net account(s) have been removed or I no longer have access to. I have placed several service calls. I received one email with directions how to restore my emails from the trash folder. Obviously, they don't really read the service ticket, as this is not the issue. I was informed that I would have my email in my account/resolved in 72 hours... It’s six days later from my last service call. No historical records recovered. Today, they have changed my password. Now I have to wait for a technician to call me back. They provided no further directions, no explanation, no confidence that my communication records are safe, secure and will be returned. I'm so very worried...

My 84 year old mother was not able to access her Comcast email. She called Comcast support, was transferred to tech support, which actually was E-fix (a company in Salt Lake City). They gained remote access to her laptop and said it was all screwed up and would fix it for $200. My mother objected over the price and was told they would give her a senior discount ($135). She agreed then they uploaded anti-spyware and ran a 2 hr. upload and full scan. They called back, said laptop was fixed of all problems. The email still didn't work. Her account was charged $165. Myself, her son, has attempted numerous times to contact Comcast to resolve this to no avail.

Last two months, our internet service with Comcast cut in and out. They sent tech to our house. Some techs do whatever they want without our permission. One yell at us. One cut the cable. One cut the phone line. Two months later, our internet is still cut in and out, or no internet all together. Oct. 1, 2013, we transfer our internet from Comcast to Century Link. Century Link is only 12 MGB compare to 50 MGB Comcast advertised. We were wondering how slow our internet would be with Century Link.

Attempted to transfer service from my old address to my new address. I was quoted a price on the phone, wrote the price down, and agreed to the price. Based on the quote, I passed up opportunities for discounted service for satellite service, offered to people moving. First bill comes, and the price is higher than my previous bill (for the same service), and significantly higher than the quoted price. Comcast denies their original price, continually states that their stated price was "not something they offer", and says they will need to review the previous call recording and contact me.

Received a letter they are increasing my internet stating they have not charged me correctly for Equipment. The only equipment I am aware of for the internet is the modem and I Own that. Spoke to two different people who told me they cannot give me the information and both of these people gave me two different reasons why they could not give me the information. My name is not on the account so I get the information the first person told me I need. And when I called back the other tells me they don't care if I have that information they need to speak to the person whose name is on the account. Funny, I pay the bills and they do not seem to have a problem with that. I certainly agree with protecting the customers information, though I am not looking for any information regarding the customer. This is a Simple Question as to why they are increasing the rate and seems like they are making every excuse possible to avoid this question. I also have a very strong feeling they are trying to bill me for something I do not have. To me this is just Dirty Crooked Business.

Since September 4th, 2013 I have tried and tried to get Comcast to fix my internet and TV service. I have spent countless hours on hold and talking with clerks who have no authority, training or control of the situation. Theirs is a system without accountability or internal controls and the result is a system wildly out of control and completely unresponsive to the customer. Missed appointments (4), no call backs as promised (several), wrong information (countless), hours and hours on hold. I have never been this angry and frustrated with a company. It has been absolutely unbelievable.

Well I am a happy camper. I got a hold of someone who went above and beyond and resolved the problem with our phone. We got our old number back and was compensated for the inconvenience. I spoke with Mike yesterday and he told me it could take up to a week. However this evening he called us and it was fixed. He took it personal that Comcast made the error and hadn't corrected it. I did contact the FCC and file and complaint along with our local media watchdog, but will let them know it has been resolved. He also told me if we have any more problems to contact him directly immediately.

In May of 2012, I had Comcast install a home security system. It never worked as promised. The camera kept dropping off and this system had many false alarms. I had Comcast out to my home over 20 times within the first 90 days after installation. This was extremely frustrating since I had to continue to take time off work to meet the technician. I kept paying monthly for the system and soon got fed up with paying for something that wasn't working. So I cancelled the service in May 2013 and got hit with an $800 cancellation fee.

On 9/1/13, I was waiting for a phone call from our daughter who was traveling to see us. Our phone never rang; however it showed a voice mail on the caller ID. She told us that it went directly to voice mail, so I tried calling customer service and the wait time on their automated system said approx. 15 minute wait time, so I hung up because I was having family come over and figured they were having issues. I checked our phone later that night and it rang at our house, so I thought the problem had been solved.

About 8 channels on my conventional TV (both HD & SD) went blank (black screen). After usual runaround, a technician visits. He fiddled around and left. Next visit on 9/9/13 resulted in swapping cable box, wires, splitter to phone Inet, etc. Assured "problem was outside on pole" and left. NO change in TV behavior. Next visit, 9/12/13. Tech REPEATED all previous steps! Changed cable box, added a new piece of hardware (don't know WHAT it is or for). He also had his eye on my internet/phone service, but I would not let him touch it!