Xfinity Internet Reviews

Called this evening to reset a box. After 1st attempt, tech was to call back to see if problem was resolved and never called back. Had to make another call again, switched boxes and found the box was not broke, so the connection is not properly done. After a very long time and much frustration, I was told it was my fault the lines are not working properly even though all lines were cleared on Aug 17 and fully functional until second repairman came and did a hack job installing another room. I was asked to pay more money and be responsible for more charges if they need to fix the problem. How am I responsible if it was done right the first time? It hasn't even been thirty days. I'm very disappointed in the quality of Comcast customer service and craftsmanship of Comcast equipment. I'm paying for service and can barely watch it without calling in first.

(In fact, last time, the technician's phone was breaking up so badly) I couldn't understand him. He said, "Here's my personal number so you can call me back." When I called back, I got the same ** entry point as if I had never talked to anyone at all. I've been a Comcast customer, paying thousand$ of dollar$ for over 2 years (phone, TV, Internet). Regarding the Internet, everything was fine until they sent me a new modem, which I installed according to the directions supplied... yes, I can surf the Internet, BUT...

Now, I can no longer hook up my wireless printer with my laptop and iPad (which worked before). Now, I can neither FTP-update my websites nor my client's websites (which worked before) due to some sort-of "port problem" according to analysts at Blue Host. Now, I cannot access my Comcast Internet Admin account. (Can you say, "Out of business?") Of course, Comcast's attitude seems to be it's MY fault: The customer is always wrong!

I did write a nasty letter to the CEO, who doesn't really care and got a phone call from some woman at his office offering apologies for all my struggles and my bill was going to be reduced due to a misunderstanding of some wall outlets that I was charged for but didn't need and never got. Long story short, I am now being sued by Comcast for an account cancellation that occurred in May 2013 according to the collection agency. However, the account number does not match my old account or my new account number. I have written letter after letter asking for a resolution and no response. Now my credit is being screwed up by something that is not even my fault and no one seems to care that this company is just out of control. Any suggestions?

No one wants to speak with the homeowner to verify the behavior of the installer. I have been called a liar basically. They should be doing everything in their power to make sure that this third party installer named Alfonso is never dispatched to anyone's home again. I will be cancelling my service if I cannot get some resolution with someone from management at Comcast. They seem to be a very arrogant company at this point.

They brag about their Guarantee but my experience so far is the customer really doesn't matter to Comcast, they just like to print nice words and advertise their kindness and customer care. They ruined an entire holiday weekend with the inconvenience and as a female who lives alone I now feel the need to get an alarm system in my home due to the fact that the creepy, dishonest, installer was in my home and knows where I live.

The only concession Comcast is willing to provide for all of this is a $29.95 refund of the installation fee. That is completely unacceptable and as I said, if that is all they are willing to do, I will cancel the service. There is not another internet provider in my area outside of satellite so I may ultimately end up moving so I can be in an area where I have more options than Comcast so I will not have to encounter them in the future.

I was formerly a customer with Comcast for 18 years before moving to the country. It has been almost two years since I had access to their services and I do not remember Customer Service being this rude before. When I am in a situation where I have any other option I will never choose Comcast again. For now, I have no choices but to give them the opportunity to resolve my issue. We will see how much time I have to spend in the next few days trying to get that resolution. More than frustrating.

So the reason was simple, I pay a little less for six months and then 11% more every month after 6 months but will get 52% more speed just for 11% more cost. This was the simple reason I called Comcast last week and got the service. I am a first time customer of Comcast so I asked all the questions I know that matters to my Internet service. The representative explained the same rate plan for first 6 months and next 6 months and then I was told the technician will come over to my home this week (August 26th, 2013) to install the modem and turn the service on. I told the representative that I wish not to use their modem due to paying additional $7/Month a rental fee. So I provided the information of the Modem that I wish to use (Motorola SB5100) and the representative mentioned it works with Comcast and would have no problem with the internet service. So I order the modem and today, August 26, 2013, I had my internet service activated from outside my home by Comcast.

1st Worst Call Customer Service Experience: Horrible

At 5:40ish PM today, I called Comcast to have my modem active WHICH I WAS TOLD BY THE COMCAST REP THAT WILL WORK. The whole worst experience started with Comcast automated phone service system. I had to find my way around just so I could speak with any representative due to the wait was 1 hour and 15 minutes. It took me 20 minutes before I could speak to one representative. Finally after long 20 minutes, I spoke with a live person who then took my information and took another 10 minutes before he said he will be transferring my call to the Internet Department where they will activate my Motorola Modem. He transferred my call and the representative (female) answered my call and just within a minute, my call got disconnected. After a long 30 minutes when I was about to get my modem activated, my call would get disconnected. I thought someone would call back because all the representatives were constantly asking me my phone number but after 5-10 minutes of wait of not receiving any call, I decided to call again.

2nd Worst Call Customer Service Experience: Insulting and Rude Behavior

So this time, I call again trying to find my way out to somewhat eliminate that 1-hour wait and luckily I did by simply going to Account Department. There I explained the whole situation and the representative transferred my call to the Internet Department after another 15 minutes total wait. This time the representative (male) I spoke with in Internet Department did everything he could just to make my entire first time experience with Comcast a worst Nightmare. I explained to him that I obtained the information regarding the Modem that I personally purchased to use with my service after it was clarified to work with Comcast by Comcast Representative. I provided the details written underneath the modem which was the Serial Number and the MAC ID.

After few minutes the representative came back from putting me on hold and said the modem is at the End of Life and will be Broken soon and said I need Docsis 3.0. Now, I did not understand these increments so I asked what that means and he explained that the modem could stop working in the future or one of these days because it will no longer be supported by the Comcast. I explained to him I was given the details by the Comcast Representative last week when I signed up for the service and he NEVER SAID ONCE any of this and neither did he say this is not what I need. So how come after I verified with Comcast and ordered the modem and even canceled my AT&T Service, you guys are telling me today when I will be without Internet by tomorrow.

This Internet Department Representative started getting upset at me and said why would I go purchase something else from the market when Comcast will be providing with the Modem and why would I make this decision and coming back to us telling that we had given the wrong information. I felt so insulted and felt if I am Comcast customer then I must become slave and follow what Comcast wants me to do. I asked him that I would like to speak with his immediate manager or supervisor and after a minute or two of putting me on hold, he said he has the supervisor on the line and will be transferring my call. I kept on saying "Hello? Hello?" for almost a minute or two after being transferred but I heard no voice and then again like first time, my call was disconnected.

3rd Worst Call Customer Service Experience: Disaster

This time I called back again just to simply have the service canceled completely which I did not even use ONE SECOND. So after nearly one hour of time that was wasted and being humiliated and insulted by Comcast Representative, I chose to speak with someone in the Customer Care Department hoping I would find a manager or supervisor there. After a few minutes, I spoke to a female voice who I explained this whole horrendous experience I went through and explained to her that not once had I ever had such experience with AT&T in 8 years of being their customer. For a second, I thought maybe because I was talking to someone in Customer Care Department, this person would do everything to make my experience better. But all this representative said was sorry for what I felt and asked me what she wants me to do now. She said the modem is at End of Life and when I asked if that modem supported WiFi, she said it does not because this model is 2.0 and WiFi modems are 3.0.

The whole experience from talking to account representative to Internet representative to Customer Care manager was simply horrible, terrifying, and insulting as it didn't matter to anyone keeping the customer as their account holder. I told her I simply wanted to cancel the service which I just signed up for. She stated to do that I will be transferred to Cancellation Department but I told her that I do not want to go through the hassle again and requested her if she could be the middle person and directly explain to them the whole issue I was facing before transferring my call. She said she will make all the notes of which she and I talked about and the Cancellation Department will review them first.

After she made the notes, she said she will now be transferring my call. And as my call was transferred, it once again was disconnected. This time I simply had it with Comcast and again chose the option to go through Customer Care Department and ironically the department was closed because it was 7:08 PM and the customer service department is ONLY OPEN from 7 AM - 7 PM. This person knew this but did not bother to inform me or take the initiative to make my experience any better but simply said, "I am sorry," and transferred my call and after 1 hr and 25 minutes, I end up with no help but with one hell of a disaster customer service experience in my life.

I simply want this service that I just signed up for last week on August 19th, 2013 to be cancelled as I do not wish to be a part of the company which has no respect for its customers at all. Honestly, I don't even think i would get any response from whoever I am sending this to after the experience I went through but if you guys have any dignity, then improve your customer service and teach your management to take charge.

But anyways we got scheduled another day that was like 4 day later. A different tech came out and service home. He did whatever it is he had to do. So he was getting ready to hook the TV on with the box after he finished running all the cable wire. He plugged the cable wire into the cable box and got shocked (red flag something is wrong). Anyways he proceeded, he went and got the hdmi cable and plugged it into the cable box. Then as soon as he plugged in the hdmi to my TV my TV caught fire through the hdmi cable I believe and had me sparks. Now my TV does not work and also my DVD player that was plugged into the TV does not work. So he gathers his stuff, calls Comcast and make a report.

1hr later Maby, his supervisor, came to my house to check up on what happened and went on saying how he apologize for what happened and said that the tech told him sleuthing was wrong with the house. That it was not grounded. And then went on saying how their tech army electricians that they wouldn't have I known if it was grounded or not. So I told him, "don't you guys give them training on that or you just tell your techs hey listen ummm if you are putting in service in a home and you almost get your face blow off then that means the house has a problem." But anyhow he went on saying that we should be getting a call that same day nowhere than the next and since their box is what caused all this to happen then they are going to reimburse us for our stuff.

2 days went on and we received no call. So we called and they said we should be getting a call in 6 to 7 days. 6-7 days later no call. We called again and they said we should be getting a call in 24 hours. I let 2 more days pass and no call. So 2 days after that I called again and this time they told me that they don't know why they told me that I would get a call in 6 to 7 days because it takes 30 days. So I got mad and requested a manager. Manager was more cool about things and felt bad about everything I went through and said I should get a call in a day or 2 and if I didn't that I should call back and they would send my report to corporate.

So 2 days pass and I get no call. So I call back and it got send to corporate. Next day I get a call from Cable Net and they went on saying that they are not responsible for our stuff because the issue was with the house. We tried explaining to him what happened and he said that his tech told him a different story from what we are saying and that what we are saying isn't in the report. So I said no what I'm telling you is the truth because I saw with my eyes what happened and if report says different then obviously it's just going have down what the tech reported which I'm 100% sure was to back himself up. So now we are going on about close to a month with no service or TV and now after all the ** they put us through they're going to finally call us back just to say they are not responsible for our stuff after everyone else we spoke to from Comcast told us they are going to replace our stuff. So he said he was going call somebody and they was going to contact us back.

So now I'm just waiting for a call that I'm sure is not going to come. And I thought to myself first of all I called Comcast to put service in my home, not Cable Net which is a private contractor that help do service for Comcast so I don't know why they made them call me. So I don't know who's paying for my damages but Comcast is going have to do something because did they hired Cable Net to put service in my home that's a issue between them but somebody needs to pay for my stuff. So now I'm just here thinking what else can I possibly do to get this take care off. Is legal actions really my only option? All I want is my TV fixed or replaced and my DVD player, and also some service at a discount for all the ** they put me through. Wish somebody could help me out!!!!

When I spoke with the representative they could not do anything unless their supervisor approves it. Also, I have requested for the supervisor to call me but they did not call me back. In addition, one of the recent representative told me to pay up the delinquent fee and get the credit later. I was very frustrated when she told me that. I am still waiting from them to resolve the issue, but I am getting tire calling them and don't think this will be a easy one to resolve. Please help.

Comcast NEEDS to fix their service problems. Having no alternative to calling in to get another technician or even a supervisor to help if the technician one is speaking with is not helping, is a major problem. Then to top all this off, the very first thing he tells me is our modem is obsolete...and will fail to function within a few month's time. Excuse me? He could not explain that comment to my satisfaction, so he got irritated with me and wanted me to connect my PC directly to the modem bypassing the router. My answer to that was this: If we had decent connectivity up until just a few days ago, how does that change things when we have not changed equipment in our house? Does not make sense.

I can't seem to find a direct line to complain to them so came here to submit this complaint. It would be nice if Comcast had someone we could actually speak to without all the runaround and idiotic answers their technicians seem to give us for comment problems.

I was on the phone for over 2.5 hours and this is what transpired; the first person I spoke with was in Texas. After explaining the entire situation to her, I was told she was not authorized to remove this service, or charges from my bill. I was then transferred to a gentleman in Manila. Once again explaining the situation, he tried to assure me the service was worth keeping; however I told him I wanted it removed and I wanted an updated bill to document that it actually had been removed. He was not authorized to do so and transferred me to a lady in Manila. Once again I fully explained the situation. After lengthy discussion she said she also could not help me and transferred me to CHICAGO. Once again explaining the situation and asking for an updated bill I was told simply to deduct the fee from my bill. I certainly did not trust this instruction and when I asked again was transferred back to Manila! I gave up!!

I did deduct the fee from my bill and could write another paragraph about the results but at this point won't waste more time, other than it took 2 more months and at least 3 more phone calls to get the issue resolved. This company used to be the best around. They expanded TOO fast; with WAY too much decentralization of services to be remotely consumer friendly. In their need to compete with other companies (primarily Uverse in our area) they turned into the antithesis of what they once were. Once again a tech came to my house yesterday. I was told that a month after the service (bundled package) was installed in my home last yr the modem code reverted from the "promotion" code, which gave me complete services, to a previous code (partial service) which was why I continued to have problems throughout the past year. (4 previous tech visits never figured this out)

To add insult to injury I received my bill which had increased by $20 this month. I called Comcast to ask why and was told the first year pricing was a promotion and July marked the beginning of the second yr. When I asked to have the bill adjusted for the service I did not receive I was transferred -- guess where??-- tech support in MANILA. Not only did they not know who the technician was whom had come to my house, but they had no idea what he did other than the report which stated "wifi in proper working order". Tech support in Manila has no idea what tech support in Jax is doing. When I told the lady in Manila the problem occurred once again this AM... guess where they sent me?? ---- Signature Support in Manila--- where I was assured that for a fee my problem would be resolved once and for all. Needless to say, and after my previous experience with Signature Support, I completely lost my temper. Won't bore you with the followup. Needless to say... if you are in a community that offers an alternative to Comcast, don't hesitate.

I called the next number and was told that the analyst would check into the problem and that I should call back in one hour. This analyst sent me a link that would supposedly get me back to her so I would not have to explain the issue again. When I called the link I got another person who was clueless to what I was trying to accomplish. He transferred my call to yet another person who promised that by the next Wednesday, I would be contacted by a field service agent. No call on Wednesday. I called again and after going through the whole issue one more time, I was told I would be contacted by that Friday. No call. I called again and talked to another person who seemed to understand the issue. He could see that there was service on the dock. He gave me another ticket number and said that I would be contacted by this Thursday. No call again. So it has been 16 days and over five hours of my time trying to just get Comcast to transfer my service 100 yards from slip 43A to B7. How can I resolve this and get my service moved and be reimbursed for the days I was not provided service after my move request?

While the installer was at my home he broke a $300.00 figurine that was fifteen years old. Telephoned Comcast to advise of damage. A Comcast representative told me that a report would be written and the matter would be closed in three to five days. After three weeks, telephoned Comcast to ask for update on damage issue. At that time, the rep informed me that Comcast was not handling the matter and I should contact Liberty Mutual Insurance Company. Each time when telephoning Liberty Mutual the agent was nasty and refused to assist me.

Finally after a four-week wait Liberty Mutual told me that their company was a third party and would not pay for any damage. Liberty Mutual was told that I DID NOT BREAK the figurine the installer did. Telephoned Comcast and reported the discussion with Liberty Mutual to the CEO office and was informed that an executive would contact me to resolve the matter. Three days later a representative - not an executive - telephoned me and told me that Comcast was not going to help me even though they did receive confirmation that the installer did own up to the breakage of my figurine. A week later a check in the amount of $110.00 was received with a take it or leave it statement. Deposited the check and immediately cancelled services with Comcast as I will not deal with such a dishonest company.

How do you allow this Company to continue to do business? Comcast continually fabricates, increases payments without notification, does not adhere to agreed prices and denies or feigns no knowledge of what is told from one representative to another, and will not take ownership for what they do. Along with what occurred above Comcast billed for incorrect amounts and did NOT record payments paid. This all took place in a seven-week period!!!! This Company should NOT be allowed to continue to provide any type of so called service to the public. Thank you for allowing me to inform you of what takes place with Comcast.

We've run numerous antivirus programs, Malwarebytes malware scrubber, CCleaner clutter cleaner, defragged hard drives, etc. ALL of these indicate that our PCs are squeaky clean. Ergo, the problem MUST be from Comcast's side. When I contacted Tech Support, they checked from their side and stated that we should be getting that minimum of 20 Mbps. Beyond that, a tech would need to be sent, and if the problem was ascertained to be non-Comcast, it would cost $50. OR, I could agree to pay $3.99 per month forever for the Service Protection Plan.

This smacks of a Protection racket scam: sell something, drop the performance to generate the trouble call, then sell "insurance" to correct the problem, especially when the fine print reads, "Restrictions apply. Not available in all areas. Speed increase affects Performance Internet customers. Actual speeds vary and are not guaranteed."

The worst was last night. I purchased an HD movie from iTunes and usually it would begin 1-2 min. after purchase. This time, I was getting a message on screen advising a time movie would be ready to view, as it was "loading" and it jumped from 1 hr. 36 min to as high as 3 hours!. After 45 min., and a reset of modem, movie began to play. I stopped calling Comcast Customer Service. It's pointless since they always assume it's on the customer's end, and they do the usual system checks and ask you to turn off modem and restart. B.S., I tell you. I believe they are doing something to slow the speeds down during these times, but what can the consumer do? My only other option is AT&T, but only DSL is available, and why should I switch? If I'm paying for high speed service with Comcast, I should expect top speeds no matter what time of day it may be. Frustrating, I tell.

After wasting my entire morning, I finally spoke with someone who seems to know more/is more intelligent than the previous Comcast employees that I spoke with. I am told that the reason we are having internet problems is related to the fact that Comcast recently upgraded internet speeds in our area. Apparently, the modem we had (which was rented from Comcast) was not allowing us to access the higher speeds and according to the support person was the root of our problems. I was told that we needed a new modem and that Comcast could send one to us in 3-5 days.

Since my boss and I work out of his house, we couldn't wait that long and I went to Best Buy immediately and bought an appropriate modem. It is worth noting that Comcast never sent out a notice in the mail explaining the internet speed increase and the fact that existing equipment might need to be upgraded in order to gain access to the faster speeds.

After I installed the new modem and registered it with Comcast, the problem continued. I called a friend who works in the IT industry and he told me to run a speed test. After doing this, I learned that the download speed on the internet is fine but the upload speed is very poor and is the reason we are having problems sending emails with attachments. Again I called up Comcast and after a long conversation, I was told to contact a special technical support department in order to get the problem resolved.

I spoke with a manager in this department who explained to me that the problem is on our end with the new modem and can be fixed, but they were going to charge us 50 some odd dollars to do so. At this point, I was fuming mad and told the manager that this was unacceptable. The conversation went nowhere and hang up. I called the regular Comcast support again, and after more time wasting, it is determined that the best course of action is to have a technician to come to my boss’s house.

The technician went 3 days later. At some point in days before the appointment, the download speed issue had somehow been fixed and everything was working fine. I could send emails with large attachments without any problems. The technician looked over all the components and checked the cables, and everything was working great.

Fast forward a week and one morning, the internet goes from connected to unconnected every few minutes and eventually stays unconnected. I call Comcast again and spend my entire morning trying to have someone help me figure out what’s going on. I tell the Comcast person my experience from the previous week and they decide the best course of action is to send out a technician to the house again. The Comcast person I spoke with tells me that they also want to send a different technician to check the cables and components at the street level. However, based on the schedule, the earliest they can send that technician out is in 4 WEEKS!! I find this totally unacceptable and am told that this is the best they can do.

A day or so later, my boss speaks with a neighbor down the street who has been experiencing the similar problems with their Comcast internet. The house technician shows up two days after this and we are finally told the truth. THE ENTIRE STREET AND NEIGHBORING STREETS ARE EXPERIENCING THE SAME PROBLEMS!! The fact that my boss and I wasted a total of 3 working days trying to figure out what was going on with the internet was very upsetting. The worst part of this experience was Comcast repeatedly telling us that the internet issues we were experiencing were on our end of things.

They were not being truthful with the fact that we were one of many in the area that were experiencing the same issues, meaning that the problems were in fact on their end. We still don’t know what the exact reason/cause is for the internet issues because the street level technician won’t show up for another few weeks. As far as we know, issues with the internet could still occur at any time. We are currently looking into other internet providers in hopes that we find one that is reliable.

After calling customer service and speaking to four different representatives, I was advised that it would be a minimum charge of over $200.00 for professional installation. I now have an appointment for Sunday, but I will be returning their equipment to their technician and stopping my scheduled service. For some reason, these companies do not value the time of their customers, and for this reason alone, I will seek a better option.

Comcast/Xfinity finally installed the equipment, but the billing credits had not been posted and the balance represented the wrong promotional rates. This caused the bill to be incorrect; it continued to be incorrect throughout the months of service. I have made many requests for them to produce a correct bill. Here is a list of problems that I have attempted to resolve with Comcast/Xfinity:

This is the message that I receive as I access the Comcast.net portal to check and control things in my house, while out of town: "Page Error; your account has been suspended. Please contact your service provider to resolve the situation."

My bill has been incorrect since February 2013. Although I have made every attempt to get a bill that shows the correct amount, I continue to see the wrong amount. Internet speed is supposed to have been the fastest, but it seemed sometime slower than my regular AT&T internet speed.

Although I had my alarm checked more than once, I still experience the same problems. Four times this past month, I have come home and entered my code to disarm my home alarm. The alarm continues to beep after I have entered the code several times, until the siren finally sound off. Tanisha ** (Executive Customer Relations Houston Region) sent someone out to check this problem. He diagnosed the problem as the code being entered too fast. If I enter the code and one digit does not respond, I will not get another chance to re-enter the code and disarm the alarm. This will eventually lead to the alarm siren sounding. If my alarm constantly triggers, my neighbors will soon ignore it and that leaves opportunity for a real burglary to occur unnoticed. Another problem is the complaints of my alarm going off early in the morning and in our quiet neighborhood; it is disturbing my neighbors. I did not have this problem with my old alarm system!

My email system no longer keeps track of when someone enters or leave my house.

I could not monitor or control features in my house for weeks all because of reasons mentioned. I made several requests for Mrs. ** to give me the service that I paid for or cancel my contract. Without any attempt to resolve the problems and give adequate service, she immediately canceled my service the same day. I believe this decision was made to avoid giving the credits that were supposed to post to my billing account. I also believe that her decision was an attempt to avoid honoring the very low promotional rate that was offered in the beginning. When I spoke to her the same day that she disconnected my service, she told me that I would not receive a refund for the poor service received the entire time of service. She also made sure to inform me that by taking this matter up with corporate CEO (Brian Roberts), it will only trickle back down to her.

I sent Mrs. ** a final email as an attempt to get her to correct the problems. I told her that I'd really rather have this situation resolved and allow them an opportunity to give better service. She told me that my service had already been cancelled and it would cost me installation fees again. She also informed me that the special promotional rates would not be available. This definitely demonstrates how unethical and unscrupulous Comcast/Xfinity is to their customer. To lure a customer in with promotions and not give the service that is expected, but cancel the customer's account instead of attempting to resolve the problems is just ludicrous and immoral.

I am requesting that my full service be restored along with the same promotions that were tied to the account; I also need all issues and concerns resolved: I need my bill to reflect the proper amount online moving forward. I need the keypad that does not properly work replaced with one that does work. I need to be able to control and monitor my system online without error. I need your system to do everything that Comcast/Xfinity advertised it to do. I need my high speed internet to reach the speed advertised in the promotion.

My house that was monitored under Central Security is unmonitored and can be broken in at any time. If service cannot be restored, I would like a full refund of any amount paid to Comcast/Xfinity!

The evidence I have been paying for service I don't receive lies in the fact I have to have someone come out here to troubleshoot a more fundamental problem with my service, not in the phone call log. All I ask is that I am reimbursed for services paid for but not received, but Comcast refuses. There are few choices in terms of switching service and I need internet for my work. There must exist a remedy for this problem.

I called the local representative, on the advice of the building I am renting from, where I received the guarantee that I had the best deal. He charged me a price higher than what was available online and set up a connection inferior to the one I paid for, as well as was slow and discourteous in his communications. I first contacted Comcast's live chat to address this. The person was unhelpful, rude and terminated the chat, not wanting to change anything even though I didn't even get the plan I paid for. I then contacted Comcast on the phone. The 2nd person I spoke with finally fixed these 2 issues, but sent me to tech support because my speed tests were not up to what I had paid for.

Finally, this issue was resolved by tech support. The day goes by, I noticed significant problems trying to stream video content at a high resolution, with a high amount of stuttering - a problem I didn't have at my previous ISP. I look things up and indeed the content was being throttled by Comcast: (a) their support forums discussed extensively how this was a recurring issue for streaming with Comcast; (b) this problem was independent on my hardware as I previously had no issues and the remainder of the internet worked; (c) my girlfriend, who still had the previous ISP, had no problems; and (d) the problem resolved through the use of a VPN that prevented Comcast from monitoring traffic.

I spent 2 hours on the phone speaking with 5 different people to resolve this issue. Most people did not understand what I was talking, as they weren't particularly tech savvy despite being technical support. The last person that I spoke to about this became very quiet very suddenly when confronted with the evidence. Frequently, tech support would try to get me to sign up to a signature Comcast tech support that charged over $30 just to sign up, in addition to a $5-6 monthly fee, which is ludicrous and infuriating. It is interesting to note the FCC fined Comcast for throttling their customers' internet only within the last few years.

So in summary, in 24h, Comcast's employees were dishonest about their offers, bait and switched my service, were rude and unhelpful when I tried to address them, made things extensively difficult to resolve and then tried to not only cover a blatantly illegal practice, but tried to again engage in dubious behavior to charge me for a service I don't need.

He then brought up the packages again. I told him that I want the cheapest, cheapest service, and he told me the Digital Preferred is the cheapest. I know he’s lying so I told him I will call back after I look up the services online. The cheapest TV is Limited Basic and $25 a month, and I choose Performance Starter at 6 MB for $50 a month. I called back and the operator told me he “cannot activate services” because even though the previous tenant’s scheduled disconnection was today, Comcast was not actually going to come out and disconnect the service till the 26th... and that I would have to go to the nearest Comcast service building to get them to change the disconnect date. How what???

I have tried to contact customer service and have not been connected. I tried to email them two days ago and my entire email system went down and I did not receive emails yesterday. I have not called because I know they will say it is my equipment and we will have to buy new/pay for a service visit. We have been customers of Comcast since they first entered the market here over 25 years ago. We are starting to look at other options. I am tired of being held hostage. If it were just me, I would disconnect everything but I have a sports fanatic and grandchildren who watch on-demand and cartoon network.

The tower is less than four blocks. We have had seven technicians out here this year alone. Some are beyond stupid. One guy said he'd been working there two weeks. They stand and scroll through the menu stuff, reset the box (again) and if it works, it will work for a week or two, then the same thing happens all over. Over the last two years, they have replaced the wire coming in from outside, sent us a new box (two years ago) and claimed they found various things outside on the pole/building from little tears in the wires to I don't know what. One guy got curious at me when he had to come back that same day to replace the cable from outside into our wall because after 7 hours it wasn't fixed even though he said that would be the next step, I guess for someone else to do.

This week, I called starting Wednesday of last week to report that all the TV guide was out again. We had bad storms so I said maybe that was it, and yes, I had unplugged the cables, let it sit an hour, plugged it all back in and it was not helping. I told the guy not to reset the box as we had one day of TV guide filling in (so we could see three hours ahead of us on the guide) and so of course, he reset the box anyway. (I was talking to Mexico.) I said I did not want to be rude but asked if I can get a number or talk to someone in the US who does the tech stuff as I have done this to death. He said no, they had no way to do that. He said he'd schedule an appointment for me which was today, the 25th, over a week since I called. I said that was unacceptable and he said that's all he had. He connected me to billing. I was on hold for seven minutes then got disconnected. At this point, I'd been on the phone for three hours and had things to do so I gave up for the day.

The next day, I called again and (got Mexico) asked for a supervisor. The guy said he couldn't give me one unless I told him what was wrong and he decided I needed one. I told him the same story. He listened and then put me on hold for 9 minutes. The supervisor got on. I had to tell him the whole thing again. He said there was nothing they could do, but he would give me an appointment sooner, on Tuesday the 24th between 1 and 3. I said fine. He said he would have one of the technicians call us the next day. (No one called again, third time promised.) I called billing and was told by the girl that they could not issue any credits until the tech came out and fixed things, then they can refund money.

So we went without TV for a week. When the appointment came on Wednesday, no one showed up. I called and was told that they hadn't told us we had one for sure. He had just said he would try to get me one earlier. This is total ** as I had the guy on speakerphone and my husband also heard him make this appointment as we talked about who would take off work to be home for it. They said we had the appointment for Thursday from 3-5. So here it is Thursday and not only did I take off work 1/2 day, again, to be here but at 20 minutes to 5, Prince Telecommunications called me to tell me they were Comcast and they were really sorry but the guy was running terrifically late and would be here between 6 and 6:30 probably. I said fine and hung up on her. What are you supposed to do?

This has been one week with no TV, but this same issue has gone on the entire 13 years we have lived here. We have tried just to put up with it but my nephews are staying with us and no one can ever watch TV. Yet, Comcast calls us at least once a week soliciting, trying to get us to change to their internet service even though we were told that if we have these much problems with the cable, we probably wouldn't have much luck with internet either. The last time someone came out to fix this, Comcast called us relentlessly asking us to take various phone surveys. I literally called and told them if they didn't stop, I'd file a harassment claim. I had to block two of their numbers, it was so bad. How they get away with this is beyond me. Why they are allowed to is purely politics. How many decades have people been complaining about Comcast? I am also tired of calling and getting 15 minutes of ads and menu options just to talk to a human being who can do something.

First, we have complained multiple times that our internet is extremely slow and that we think it may be the modem that Comcast provided to us. They have sent technicians over and they suggested changing our router. So we bought a new router for $80 (the one they recommended) and it didn't change a thing. They refused to admit that it was the modem. Our internet would be down for days at a time! And coincidentally, when we called for a technician to come, it would start working the day before they were scheduled to come. Coincidence? I think not.

Recently, our internet was down for 3 days during the time Comcast was changing to faster download speeds. So we called a tech to come out and fix the problem since they were not able to fix the problems over the phone. So the tech said that the modem (the one that Comcast provided to begin with) was not compatible with the new download speeds. What?! So he switched out the modem and tried to leave before the internet was working. So we said, "Um, excuse me, it's not fixed." The tech then stated something might be wrong with the router (lame excuse for not following through and completing his job). Our router works just fine; mind you, it's the brand new one we just bought. So we gave it some time to link up with the modem and finally the internet started to work!

Now, prepare yourself for this one! The next bill came and there was a $50 additional charge for a tech to come out and swap out their faulty equipment. The customer service agent said that he couldn't do anything but take off $25! This is absurd! Why am I paying for your faulty equipment? This is by far the worst customer service experience I've ever had!

In conclusion, Comcast has fraudulently charged me for their own defective equipment and I will be cancelling my service with them and potentially filing a lawsuit and complaint for the grief they have put me through in the past 6 months.

Today, April 1, I called to report the incident and to reschedule a new time for a tech to exchange my modem. The CSR said the only time available is Thursday or Friday this week. I take online classes and this is my only internet service. We have had Comast service for years and think we deserve better service than what we are receiving. I am very disappointed and have been trying to reach a manager. I am getting the runaround from the CSR. I need help now!

We had an expedited service call with a confirmation number to have a tech come to our house today. After no show, we called again and after an hour on the phone was told that someone called and came by, but we were not there. That is simply not true. Phone records support no call and a service tech must check in with our concierge to enter the building which was not done! Poor service and dishonest too! I posted numerous complaints to their Facebook page since their corporate website is useless and this is what I got from them moments ago: "Tracy, your FB posts have also been shared with the executives at corporate. You can also send your detailed account to the email address you used yesterday (comcast_cares@comcast.com). Just to let you know, we removed the multiple posts with the phone number listed."

So you see, they have decided to remove my posts, rather than fix the problem. Really smooth!

On 2/25, I left work early to be there for the tech who was supposed to come between 3 and 5 pm. No one showed up. I found in my mailbox that they had already mailed me a bill, even though they had not provided me with any service. I called repeatedly; they kept saying the tech was on the way and that once the service was up, they could prorate the account. At 5:30 they apologized, told me my account would get a $20 credit for their failure to live up to the company guarantee because the tech never came. Later that night, they did get someone out, who again told me there would be no charge to me because the issue was behind the wall with wiring, which is something their company is supposed to take care of. He also left a huge hole in the wall, which my landlord will no doubt be charging me for.

Today, 2/26, I called Comcast to get a prorate on my account. The account representative I spoke with, called Ed, who is in Massachusetts, did a complete bait and switch. He told me I would be charged $50 for the tech, and he would not prorate the account or honor the $20 credit that Marti had given me for the inconvenience of the tech not showing. Then he said he'd waive the tech fee. I kept telling him there should be no tech fee. The tech himself said it was on their end; it was not something a layperson would have known about. He said he could just leave the $50 charge on there then. I realized since he was not honoring the previous associates’ words and he would readily charge me $50 for something that was not my fault, I should just accept the waive of the $50 that I should not have been charged anyway. He remained steadfast in his refusal to prorate the account, and he would not give the $20 credit. It's not even worth it to call back and complain to someone else because honestly, this is how this company operates - so unfair, dishonest, and unethical.

Basic math: $40 + $30 = $70 plus tax and fees another $15 max for a total of $85! Surprise. Last bill is $112+ according to the Filipino customer rep. There is a call center in Nashville which is 65 miles from me so why was I routed half-way around the world!? Answer: This is a multi-year fight between Scumcast and me with many battles with Nashville's liars! Actions to take: Call Comcast Corporate in Philadelphia, PA at (215) 665-1700 and make it clear. You will talk to a corporate problem resolutionist only or you will get a liar from a district call center like Nashville! No 215 area code on Caller ID state. I asked for someone from corporate only and I damn well better be called by one in 30 minutes or I will exercise all legal venues and if pushed to do it! The one and only legal venue is not the FCC!

They are your State Attorney General’s Office (Elliot ** ate AT&T up for millions of dollar for what Comcast is Doing), the US FTC or US Federal Trade Commission (They got AT&T too!), and the US FCC or US Federal Communication Commission (and keep verbally complaining because even though AT&T was sanctioned by them also, they are, simply put, slow to act! Handicapped, disabled or persons over 50 can start with their Local Department of Human Services to launch their complaint of discrimination! Last thing I am going to write about is a class action lawsuit which with all the horror stories in here should be easy!

Elliot ** beat AT&T into a PULP Defending the Citizens of NY in a huge class action lawsuit which politically benefited him (State AG's will help first) and it monetarily benefited New Yorkers to the tune of hundreds of millions of dollars! Doubt this? It's public record so checking it out is my sincere wish. So those who read this, stop, stop the blatant theft that Comcast has gotten away with too long against them and hopefully get their extorted money back! My email is ** if you wish to contact me. My name is Jim **. In summary, enough is enough! And as a Native American born to a US soldier, I am galled that monopolies like Comcast steals unchecked in a country that my dad fought for! I hope you act against all crooks like Comcast and use the info I know as fact!

After talking to several other business owners, I have learned that Comcast representatives do not verbally warn people of what they are putting in the fine print - knowing most people trust and do not read those multi-page contracts - and that is what they bank on. Entrapment. Comcast is horrendously unethical, sneaky and downright criminal in their behavior and policy. These policies should be verbally relayed to potential customers so that they can make a rational decision. No business can guarantee they will be in business for several years. Had I known what they were doing, I never would have signed up.

My mother who is retired and on a fixed income called Comcast to ask about the fees and she was given an 800 number where she did have her call answered by someone outside the US. She was frustrated that no one would help her. So I called them and I also was sent to a number and the lady said she was in Asia. I said, "Where are you?" She said, "the Philippines." I said, "How do I reach a main office in Atlanta?" She said, "Well, let me transfer you and see where you wind up."

I got connected to a lady in Tennessee and she couldn't give me a local office or email address and told me to go back to the store where you turn in equipment and lodge a formal complaint. So I went to the local Douglasville office and she said, "We don't have complaint forms," but that she would email her boss. This lady was the first person I had talked to in 3 days that even cared. It was a relief.

How can Comcast offer services and not disclose all fees at the time you place an order? It has been 3 days and order was not complete and nobody cared. I was given the customer service rep's codes or IS numbers so if I can find where I can actually file a complaint in the United States, I would love to. Why do we get transferred to a number that is out of our country and they have all our information? Our home number, social security number, address? This is the poorest of service and I am saddened that my 70-year-old parents had to go through this experience. And we wonder why we have no jobs available to us?

How does the FCC (or whoever regulates) or rather why do they let a company route service calls or questions to another country? How does that help me here in Georgia? It doesn't.

Ha, now that is a downright lie. So, I contacted Comcast and they can only offer a $10 monthly reduction for 1 year. Yes, you heard it folks, a whopping $10 bucks! Well, that just brought the cost down to what it was before the increase. Yippee! I am fed up with being tied up by a self serving ISP. FiOS is not available and Dish isn't much better. If anyone is as angry as I am, I urge you to write to your local government agency among others, as I am. One site is GovSpot.com.

The next month, my credit card bill was $160 from Comcast. When I called, they said my service was upgraded to premium or something and the monthly charges were $109. They also charged me for the technician who came out to fix my cable box. I explained that I never upgraded my service as they described and I was never told it would cost anything other than free. I also explained that the technician had to replace my broken cable box and that there is no way that could have been my fault. They refused to drop either the increased monthly rate or the technician visit. I canceled my service immediately to stop the reoccurring $109 monthly fee. My total bill from Comcast was $266 starting from the time they changed my service and started the increased billing rate.

I called numerous times and did live chat at which point the Comcast representative always put me in for a refund as they agreed the charges were incorrect. I also went to my local Comcast store and, again, they agreed the charges were incorrect and put in for a refund. Every time, Comcast's Financial department denied the requests for a refund. I contacted my credit card company that Comcast had auto charged the money. I explained the problems and they requested my information and Comcast's. After reviewing the charges, they concluded that Comcast could not validate the charges and refunded the money. The credit card company's statement said that Comcast agreed the charges were incorrect.

I am now receiving calls from a collection agency out of Boston for $266 that they say are from Comcast. I called Comcast and they said not to worry and to work it out with this agency. They have refused to help or negotiate the charges as it's out of their system. I now have a collection agency bothering me and my credit score will suffer.

I was impressed with the fact that the agents on the phone seemed incompetent and incapable of listening to me to find out the description of the problem. They put me on hold again. I was impressed with what appeared to be their method of guessing what the problem might be and guessing how it might be fixed. I'm a good guesser too, so I wasn't too sure that I wanted to pay them almost $10.00 to do what I could do equally well myself, but I was in a state of disbelief at that moment because I thought that rationally they should know what they are doing. While I was on hold, I fixed the problem myself. When the agent came back on the line, I said never mind. I didn't need their help and I didn't want to go back on hold again. They said okay. We hung up.

Later, I received a letter from Comcast captioned: Welcome to Xfinity Signature Support. This looked suspicious to me, as if I were signed up from something I didn't want. So I called Comcast on December 26, 2012 to inquire and to make sure I wasn't going to get billed. I was put on hold for more than an hour. When an agent finally came on the line, she told me that the charge would be removed and that the subscription would be cancelled. I thanked her and I hung up. On January 11, 2013, the monthly bill from Comcast arrived. There was a charge of $39.00 for an item described as enrollment fee with a sub-line as follows: Wireless Networking and Computer Performance.

I called Comcast about the charge at 2:30PM on January 12, 2013. I was put on hold. I was on hold for more than an hour until 3:38PM, when the battery on my cordless phone died. On the same day, at 4:10PM, I called again. I was put on hold. At 6:35PM, the phone died when the battery expired. I never spoke with anyone. The charge on my bill is fraudulent. I never asked for the service, was never informed of the charge, and never agreed to it. The only thing I was ever informed of was a one time charge of less than $10.00, but the agents who provided the service appeared to be incompetent. All they ever did for me was keep me on hold. I told them never mind and that I didn't want their help after all, and they said okay. I thought that I might nevertheless get scammed out of $10.00, but I am very surprised to see a bill for $39.00.

I would proudly discontinue any business relationship with Comcast, but as I said initially, as far as I know Comcast is the only business that provides high speed internet at my address in Olympia. I would proudly drop out and refuse to subscribe to any internet, cable television or telephone services, but the fact is that I need internet for more than mere amusement. But there's only one high speed internet provider, Comcast, who rips me off. Please help.

Adding insult to injury, when we received our bill a $30 service fee was added for the house call. My husband said he absolutely wouldn't pay it. I have a friend who had just gone through this same scenario and she too was charged the service fee (but then changed over to another internet carrier). I couldn't help but wonder if it isn't some scam on Comcast's part to clip people for service fees. I know too many people who have had the same problem.

I scheduled an appointment with Comcast for yesterday, 12/20/2012 (2:00pm-6:00pm slot). I was a block away from home, when Comcast reached my home. I did tell customer care to wait for me 5 more minutes. But within 5 minutes, the technician went away. I made four calls yesterday to customer care at different intervals, only to be told that the dispatch unit will re-send the technician. At the end of the day (6:00 pm), I again called Comcast, only to be told that technician will not be coming over. I had to reschedule the appointment for today, 12/21/2012 (9:00 am-1:00 pm slot). Since I had to ** from work yesterday, I made my spouse to be at home today (she took an off day from work today).

Technician arrived at 9:30 am and my spouse explained the issue. He was unwilling to do any remediation and was rude with my wife. I was able to hear all conversation over the phone. I felt helpless and sad for my wife. I asked her to speak with his supervisor so to remediate the issue. Earlier, the technicians used to call up their supervisors and seek inputs. This technician did not heed to that request and simply walked to his Comcast vehicle and drove away. This is despite my wife pleading and requesting him to provide some help in reinstating Comcast service.

I am deeply saddened and angry with such deplorable and inhumane approach that Comcast has, especially to a woman at home. I strongly feel this is racial discrimination and denial of consumer rights on a paid service. I would like to explore all options to take this forward if needed legally. As a formal step, I have lodged complaint with Comcast customer care. I am not sure if Comcast will be of any help in resolving the issue immediately. The apartment management clearly mentions that it's the responsibility of cable company to provide maintenance service to its customers. It also mentions that Comcast never made any attempt to reach out to the apartment management to resolve the issue.

Every time I call Comcast, I am forced to start from the beginning explaining the issue. None of the phone reps are willing to look at the notes on my account from all my previous calls. I have heard over and over that my area is experiencing a "stage two outage" - one that apparently never ends. I have been told that I should rub the coaxial cable on my shirt "to get static out of the lines." I have been told that all 4 of my computers are broken, that my brand new modem is broken. Any excuse you can imagine, I've heard.

I just need my service to work properly. As I said, I run a business from my home and I'm often unable to work. I am paying for a service that only works intermittently and cannot get any answers about the problem. Trying to get in touch with anyone from Comcast regarding this issue just results in being transferred from person to person, followed by yet another technician who visits my home, scratches his head and closes the ticket without doing anything to fix the problem.

Monopoly - I thought Microsoft was sued for such activity? What the heck is the difference between them and Comcast Internet Services? DirecTV desperately needs to get internet and phone services.

Mind you, it was Saturday afternoon. It's a technology company. Why would it take so many days to report the problem? I called Monday and put in another service call and the same technician came back. Rather than lie to me and tell me the crawl space was too small for his rotund self, he ran another cable on the outside of my house. Now I have a cable sticking out of the siding at my front door. He also had another technician come over to supposedly help him with the install when in fact they were just running their mouths. The cable went out again and I called to speak with a supervisor and was on the phone for over 1 hour with no resolve, just a bunch of promises to be called back.

My uncle died that Friday and I went to NY for the funeral. They called me while I was in NYC walking into the funeral home, so I cancelled the appointment and asked to just reschedule it for a later date and never heard anything from them again. For the next two weeks, I used the internet on my phone and said to hell with Comcast. I then had three deaths all on Sept. 14, 2012 and just let the internet go to the wayside. I finally had the time and mentally capacity to deal with them again so I called today, October 8, to pay my bill and ask for credit for the month of August for which I had no service. After paying the bill, the representative was extremely rude and told me they only offer credit for the days between when you call and the day they come out. My service is still intermittent, but I don't have the patience to deal with them anymore. I'm going to find another provider and hope that they are a little more professional than Comcast.

They should record every call they get and give the customer a reference number for the call at the beginning, so that when the customer has a complaint, they can submit the reference number for that call. The representatives as well as the customers can be held accountable for what was said. Without some form of accountability, this will go on and on because they may be the only reasonably priced providers in that particular area. For now, I am stuck but I am diligently looking for another provider. Who cares if you come out within two days of calling if the problem is not ultimately resolved? Be professional and take pride in what you do. Know your job and if you don't have the answers, at least know the resource where you can get the answers from.

Of course, when you call or email Comcast, they suggest it's your fault - clear your browser history and cache, you have a virus, your router's not working right, on and on - all of which can be easily disproved. So, I have to think they are either dumb or purposefully dishonest, maybe both. Comcast's 'solution' is to keep doing the same things over and over (e.g., sending a technician out to my home when the problem is clearly outside my home) but without ever solving the problems. Unfortunately, we have no competition except relatively slow DSL via the phone lines, and the lines here are so noisy that it won't support DSL half the time. How I wish we could have some real competition among ISPs. All I can do is continue to squawk at Comcast and hope it irritates them enough that they actually try to fix the problems.

The dogs let me know and when I confronted him about his partner already being in the yard and how he got into the yard, he said he didn't know. Needless to say, they took down my birdhouses and did not put them back up. I had a doctor’s appointment. My husband who came home to take me opened the gate for them and advised them that they could be charged with trespassing, unlocked the gate and told them not to do it again. But this was the 2nd time that I had a confrontation with Comcast. A month ago, another technician proceeded to let himself in our yard and when confronted, he told me that if I cut my bushes, there would be no need for him to come into my yard. Needless to say, the bushes belonged to the neighbor whose cable he was working on.

My daughter had a problem also. Her neighbor had cable installed and they went right through the middle of her yard instead of the right of way and needless to say, the neighbor had a problem when they needed to run a tiller on their yard for tree stumps. Rest assured Comcast did use the legal right of way when they had to replace the chopped up cable. You would think that a company as large as this company would have something on their website pointing to complaints.

We had a lot happen. My mom got very sick and we had to take care of her. She passed away in May this year and we had to take care of all her things also. We did not get a bill last month. We got the bill today and guess what? Hmm, there it is, all the old charges we asked to have taken off and more. We went back and looked at our bill and they have been charging us for DVR and high speed and we had so much going on that we did not know it. Wow, I wonder who ordered it. I hope everyone looks at their bill very closely and call them monthly because they will try and rip you off. Look closely. Also, they do not have $19.99 Internet. When I call and say that is what it says online, they will tell you that is not offered any more. It is $27.99. Also, they will overcharge you. So please look at your bill.

Craigslist frequently contains a long list of open positions listed by O.C. Communications. You can tell the O. C. Communications people hate their job because most of the time there is some excuse for not performing the work or they just don’t show up at all. There also seems to be a major disconnect in communications both between Comcast and O. C. Communications, plus a more severe communication problem within O. C. Communications. The company names should be changed to CantCast and O. C. MisCommunications.

I intend on doing all I can to see that everybody will be warned of their incompetent service starting by filing complaints with the BBB and the CPA asap! I would suggest anyone going through this to do the same! You deserve and can get them to refund your money back! Just research that! I had to stop 4 times due to freeze ups just to complete this complaint! I'm surprised I got through it this time! Good luck!

We waited a couple hours past our appointment time and finally, someone showed. However, he was not doing what he was scheduled to do! We called Comcast and told them of our problem, that the technician did not know how the first appointment was missed and so he was working on preparing us for the third appointment instead of the second. They told us that they were at fault for not communicating to that technician. Finally, the third appointment day came and no one showed! We were so frustrated at this point that we called and spoke to the highest person up about what all has happened and demanded for their Comcast Customer Guarantee ($20 for each missed appointment). She said that $60 would be given to us and deducted from our bills.

Being a little satisfied after that phone call, we waited about one more week until the last technician could come out and fix everyone's problems. This man was very disappointed with our service so far and therefore did more than what he was supposed to do and admitted that Comcast has horrible communication with their technicians. So for about two or three weeks, we had fantastic wireless internet speed until about a week and a half ago. Our internet speed has been incredibly slow. We have made several (9) phone calls to Comcast and every person reset our modem and told us that they do not know how else to help.

Finally, we demanded for a technician to come out and check our end of everything. When he came out, he stayed for about an hour and a half checking to make sure that nothing wrong was coming from us. He checked both of our computers, our router and our modem. He even gave us a brand new modem for free just to ensure that nothing was wrong on our end! When he left, he stated that the IT department that Comcast works with created the problem and he sent in a ticket that would be corrected within the next 24 hours. Well, here we are 72 hours later with incredibly slow internet. For about a week and a half, we have had a download speed of between 0.08-0.26 (when we are paying for 24.0) and an upload speed of 4.5 (when we are paying for between 3-4).

After the 24 hours was up, we called Comcast and were forwarded to the IT department, who was supposed to fix the problem they created. From India (where the IT department was based out of), we were told that they needed the right to charge us in order to discover where the problem is. I could have screamed! Both my husband and I had to talk to the IT department, who was very rude and inconsiderate. He said they saw the problem but the fact that we called him was because that we had the problem that they had to fix. We very politely told him that we were told that they created the problem and therefore we should not be charged for them to fix the problem that they created.

After being interrupted many times from this man, we asked him to forward us to the highest possible person with Comcast. We were sent to the automatic voice when you call Comcast at the very beginning without the man saying a word to us before he left. We called one last time and they said that they would send out a technician, to do the same thing that was done 72 hours ago. Oh, and the $60 guaranteed by a higher up at Comcast and the Comcast Customer Guarantee was still never given to us - almost two months later. We cannot deal with this any longer, especially given that our college courses start in only four days! We won't even be able to download our class lectures with this horrible service. It is time to cancel service with Comcast now.

So the tech came out and there is a box in our apt called Honeywell where he looks in and says there are some damages inside and he was surprised it did not send a signal to Comcast telling them that it was not working right. So he got on our laptop and fixed it and said, "restart everything and all should be good." Well after he left, he came back because he forgot his tool bag and to top that off after he was already gone, I found that my laptop was no longer receiving a wireless signal so I called Comcast and asked them what he did. They said in order to fix it, I would need to pay to speak to a tech that could assist me.

I was **, this guy came to my home and he uninstalled my wireless card on my laptop and Comcast wanted me to pay for them to fix my mistake and they said for it to be free, we would have to wait 3 days for a tech to come take a look. Thank God 3 hours later, I found out how to reinstall it. I also was mad they did not want to fix it. So when I got my bill that next month, I thought that the tech might have put a note stating that I had not been getting the service I was paying for for 3 months but no, everything was still the same.

After seeing my bill, I contacted customer support live on their website and after 15min. of me telling the person what was going on and I did save to my computer the whole chat log, he stated, "We will refund you money from the point of when your service was interrupted." So I'm thinking, "great, I get 3 months pro rated" but then the next bill came and they gave me a $20 discount. Their equipment was faulty and even the tech said he couldn't believe that the computers couldn't pick up this error sooner.

I didn't even know there was a different company to deal with. Comcast's reps refused to help me get my money back or allow me to speak with someone in the company that could help me. I eventually got my refund on the cable modem, but only after having to deal directly with some company in Tennessee or somewhere. Comcast's customer service has to be the worst I've ever come upon. No one from Comcast even attempted to contact me during the 3 weeks I was waiting to connect my service. I had to make numerous calls to them. On top of which, no one could answer my questions. I was told time and again that the supervisor who was reviewing my address was unavailable and I should call back next Monday or Tuesday, etc. Comcast's reps kept telling me to call back in two or three days and they would have the information for me. I thought I was going to have a stroke. I was so upset when they finally told me they couldn't service my address for internet.

To much ado and many telephone calls to Comcast corporate office, Monday and Tuesday came and went with no Comcast assistance. Mr. ** had a vacation planned with family for quite some time and was scheduled to leave the office on Thursday, July 26, returning on August 2nd. Mr. ** had finally been assured by four corporate personnel that on Wednesday, July 25, between 11:00 and 1:00, the telephone and internet would be connected. We didn't see any Comcast technician between that time. Finally at 3:00PM, a third party technician showed up without proper tools and left. He told us he would return first thing the following morning to get this taken care of.

We didn't see the technician the following morning, so I called him on the cell number he gave us. I was told that since the number was being ported, he would have to wait ten days. That was the first time this was mentioned to any of us. Earlier, I had mentioned this process had begun two months earlier and we were told the port was completed and Comcast could proceed. I spent the whole day on Thursday speaking to several contacts in your corporate offices to see when this would happen. I did receive a call on Thursday from Richard ** from your corporate offices and was told there would be a technician Friday morning from 9:00-11:00.

I did call at 9:15 AM on Friday and spoke to Michelle ** or ** in your corporate office and she told me that there was still time. I actually was trying to get started early to be sure someone would show up. Well, 11:00 came and I finally called Richard ** again to let him know that no one had come out. He started to give me a story about why we didn't see the technician between 9:00 to 11:00 and I had said, "Look, I really don't want an apology and don't want to hear it." His manager, Brent or Brett called back and we were told something would be done on Friday. At 3:00PM on a Friday afternoon, when most people leave early for a weekend, the technician showed up.

By this time, Mr. ** has left on Thursday for his vacation that I know he has not enjoyed because he has been on his cell phone constantly to check on updates. I did leave the office at 3:30 on Friday because I had already planned to leave early. While I was out of town on Saturday morning, I received a telephone call from Fernando ** to check on the telephone and internet status since he was out of the office on Friday. I told him we had gotten internet started, but not completed, but we really needed our telephones. He called me back 20 minutes later and told me there would be someone at our office at 8:00AM sharp. I told him someone would be there to meet them.

I received a telephone call from one of the paralegals in the office at 9:15AM on Monday that the technician had not showed up. Finally at 10:00AM, a Comcast technician showed up. I just spoke with the paralegal and we still are not completed with internet. The technician hasn't even started on the telephones. I tried desperately to locate a telephone number for Brian L. Roberts, which I was told was the CEO, hoping I could get some help. I had left a message on a home number that I was able to locate from my internet at home but of course, no one answers the telephone. I did find a 215-286-8960 and spoke with someone about an hour ago and was told she was going to check into this today and get back with me.

I have spoken to Richard ** along with his supervisor numerous times, Fernando ** numerous times, Undrea with your Corporate Escalation, Michelle ** or ** and would have certainly thought speaking with corporate personnel that are supposedly right under the CEO, one would hope would get some satisfaction. Another day is half over. We don't all have internet connections but most importantly, we don't have any phone service. Mr. ** left on vacation on Thursday without any communication with his clients or any new clients. We have had no communication whether it be by telephone or internet all last week from any new clients that would have tried to get in touch with him or Mr. **. I would have to say that this truly has been a nightmare. I would like someone to contact me regarding this matter at your earliest convenience.

It's unbelievable that anyone can be that stupid! I finally got someone to come out and replace the modem, and now I'm back to where I started. I have phone service back, but my connection is extremely slow to non-existent. Websites constantly freeze and crash, and I don't have enough connection speed to stream a video. They have been screwing me around for months, and they haven't done a freaking thing to fix the problem. All they've done is made it worse. And the customer reps act like it's a big hassle to actually take my call and do their job. They're smug, mouthy, insulting, and they act by turns bored and put upon. I've had it. There's yet another person supposed to come out tomorrow. If he doesn't show or doesn't fix it once and for all, I'm transferring my service to a different company. I've had Comcast for years, but they have really hit the skids. Lousy equipment, lousy service, and lousy attitude. I'm sick of Comcast. They suck.

I was placed on hold for 12 minutes. Afterwards, the rep said no supervisor was available. I told her to find one. The counter went to 55 minutes on my cell phone before I got a supervisor (I had to explain to her that if her supervisor was not available, then get the general manager. If they aren't available, then get the operations manager). In total, the call lasted 1 hour 7 minutes and 36 seconds, only to be told by the supervisor that they would put the credit on next month's bill. I am cutting my losses, paying my account down to a 0 balance and getting a different ISP. This was a $130 lesson learned.

This month our bill came from Comcast and my husband was furious as our total bill with cable was $123.63. My husband has been out of work since January of this year. So we started to go over our cable bill and realized that for the last 3 months the internet was $36.95 and $35.30. So my husband called Comcast to talk about the problem with the price of the internet. Not only was it wrong, but the math for the internet part of billing was wrong. They informed my husband that that internet service we got from them was a promotional, which is an outright lie because I was the one (Linda **) who spoke with the representative for Comcast when I got the internet. And she informed me that she has this particular plan Econo Internet Service and was really pleased with it. At no time during our conversation discussing the price after installation was paid off that this was a promotional fee. And that it would have gone up. If she had, I would have declined to get it and searched elsewhere for a better deal.

Because of my husband being unemployed at this time, money is almost non-existent and every penny counts. And one thing we have to have is the internet for him to search for work and keep applying every week for his unemployment benefits. So instead of canceling the internet for the time being, we had to change our cable TV programs to accommodate for the unfair practice in extorting more money from the consumers. Now I understand why Comcast is rated one of the ten worst companies. They deserve the title. But mark my word. As soon as my husband is employed again, I will kiss Comcast internet goodbye. I almost forgot they told my husband that this promotional was for 6 months. I am livid for them lying like that.

After the services were installed, I received a bill for over $400 and was shocked. I did pay the bill even though I was upset she never mentioned the installation fee. Today, June 27, 2012, I called to cancel the service since my sister and I are closing our gift store. That's when I was told I signed a three-year contract and I would have to pay a $2,000 fee to get out of the contract! I was beyond shocked! First of all, she never even mentioned that I was signing a three-year contract. I never would have signed a three-year contract because my lease was only for two-years!

This Comcast representative never mentioned anything in regards to not being able to cancel this service at will. It's very deceptive and after reading the thousands of complaints, I'm not sure where to turn. A supervisor was supposed to call or email me but nothing. I want to nip this in the bud now before this turns into something that drags on for months. I don't trust them as far as I can throw them!

I was baffled because I informed Lyn that we had a POPP phone system. He informed me that we would need to hire a phone tech to work while another Comcast tech came. This cost us an additional $150 and totally wasted my day because I had cleared my afternoon to assist the tech. We had the phone tech come out and the Comcast tech (who was 10 mins late) and set up our phones and internet. All was fine. No problems other than the tech messed with my routers and killed our database for good. We have a domain name and we use the domain for our e-mail.

I came to work on Monday after the switch and found out that we were still using Century Link internet servers for our e-mail. I thought, "Great. I will pay for both services and switch the domain name from Century Link during the weekend when we will have no e-mails going through, thus making the switch seamless." Well, to my surprise, when I came in to work on Wednesday, Comcast had suspended our services from Century Link (without our permission) and we had no e-mail server/service.

I am in the sales business and no e-mail means no orders received. I called Comcast and they said, "No problem. We will just add your domain to your account." Great. He walked me through setting up the vanity domain name and then instructed me to go through our host server (**) and have them add our new, **, and target value. The process was supposed to take 24 hours, but could take up to 48. Not so great. After 24 hours, I called the Host to ask if all the information was "propagated" and the tech said, "It should all have been sent sometime last night." So, he said it is Comcast who was in error.

The blame game begins. I call Comcast and they say that it has to be the Host who has not sent the information. After about 7 phone calls and 4 hours, I finally got a manager to talk to at Comcast, Jason out of the Denver office. He said he would call the host company and figure out what is going on and call me back in 2 hours. 2 hours came and went. I angrily went home.

Now, it is day 3 (still with no e-mails) and the domain name is still "provisioning." I called Comcast and asked to speak to a different manager because Jason lied to me and never called me back (and the host said he never called them either). Now, I deal with the manager whose name is Dustin. He said that Jason had "escalated" the ticket to their Tier 2 techs yesterday and it will be 48 hours until I will get a response. I got upset because this issue has already been going on 48 hours and it would appear on my end that they have done nothing. I finally got Dustin to talk to our host (had to make a conference call) and Dustin said he would have his Tier 3 tech call them and figure out what is going on. He said I should receive a response in about 2 hours.

I waited 2 and got a call from the Tier 3 tech, Kris (after 48 hours, you would think it would already be at Tier 3). He said it had something to do with Century Link not releasing the domain. He said he would work on it and give me a call back. I then called Century Link and asked if Comcast had called in regards to our account. They informed me that they had no record of receiving a call from Comcast regarding our domain name. Finally, Kris called me at about 3:30 and informed me that the problem was on their end and he didn't know why they would not propagate the domain name. He said he would have to send a message to the manager (I am assuming Dustin) to tell the other techs to "get their ** in gear, " basically saying it was Comcast's issue the whole time.

So, to sum it all up, 3 days with no e-mail (we figured we lost about $1000 a day at least in orders), my staff who cannot do their job for three days (their job is e-mailing customers and receiving orders via e-mail) thus about another $500 in pay lost, and I made at least 20 phone calls to our host, Century Link and Comcast. When I spoke to Dustin regarding compensation due to the fact that Comcast did not do their job and also told us that the transition would be "seamless," he said simply, "we don't do that."

I am very unhappy with how the situation was handled by Comcast, how the sales associate lied to us and how the only thing anybody did was finger point on whose problem it was. Also, now I have to work overtime on the weekend to get our e-mail back on track (that is assuming they have fixed it by tomorrow morning). If I were to grade my Comcast experience so far, it would be an F for Fail.

Saturday morning, I made a call to tech support to make sure they had the right phone number on the work order. The lady assured me that it was 3pm, Saturday. No service tech. I called tech support, talked to a Curt. He assured me that his tech was just late, be patient and he would be here. I also reminded him of the number to reach me. He said yes the tech had the right number. Curt also told me congratulations. Because the tech was late, Comcast was going to credit my account $20. How nice but guess what, no truck ever came.

I called Comcast and got a recording saying our service was cancelled because the tech could not reach us. Guess what number they were calling, my home number that didn’t work. Back on phone, I got a live woman from Georgia. She called me Mr. ** and told me she would solve my problem. She got me another appointment for Sunday, June 3, 2012 at 8-9 am. She positively assured that the problem was solved. She made it fool proof for the tech to call the wrong number. She even gave me another $20 and 6 months of HBO free.

Sunday morning 9am, no service tech. You aren’t surprised to hear that right. Does this Groundhog Day the movie called Comcast at 9am? The woman I spoke to said, oh I know what the problem is. The bad computer doesn’t know that your home phone doesn’t work. She said I will fix it. I will take that bad number out of the computer and enter my cell number. No more mistakes. The woman assured me I would hear from the tech within 3 hours to give me his arrival time. Eight hours later and guess what, no call, no service tech. I just can’t believe that there are that many people employed at Comcast that don’t remotely know how to order repair service or just don’t care. The old 8 and skate crowd.

Comcast has not been able to do anything about it. There were disruptions of internet service but except on a few days, it was alright. Yesterday (June 1, 2012), there was a major outage for 3 or 4 hours and when I called Comcast, they said the problem affected our area (Dayton, NJ) and technicians were working on it but could not give an ETA for resolution. The service did come back later but for the last 24+ hours, I've been having interruptions on phone service every few minutes when the line goes dead without a dial tone. The internet cuts off as well, and I have been recycling the modem every few minutes.

I think Comcast does not have the wherewithal to run a huge data network and their technicians are the least knowledgeable in data networking. I am terribly mad and am thinking of switching out regardless of their termination fee. I rely on internet service for work. God knows how they are able to advertise high speed internet service for businesses when they are unable to deliver a decent service to households. I will never recommend their service - No internet and no phone service from Comcast - to anyone (except their TV).

After making the payment, he started offering me more of his offers from AT&T security and tried to connect me to the AT&T security people. I told him that I have been on the phone for about two hours and I was late for my job, I will do that tomorrow. So then he connected me to the installation department to setup the date for installation. The man who talked to me from the installation department called himself Steve, told me that my computer shows that Comcast service is not available at my address. After too much discussion, he told me that I should cancel my order from the sales department. So I called back to the sales department and found on the phone a person called William.

William told me that the installation department people may be confused and that we have the service in that area and connected me back to installation department. This time, I found another person called Espo. Espo said there is no service at my address. I tried to reach Kenneth, the first person whom I had talked and who had taken all my credit card information to cancel the deal, but I could not get to him. When I reached for my job, I was two hours late. At my job, my cell phone started ringing. I had told Kenneth that I am unable to pick any call when at my job. I tried to call back, but nobody picked my call.

The next day, I got a message from my cell phone company that I have used all my minutes and I need to refill my account. The next day, I called the number 877-405-5035 and talked to a lady whose name was either Rem or Allisan. She told me that I still can get the rebate. She told me to fill the forms online and send it for rebate. The form for rebate was asking for the date of installation, but I haven't been given the date of installation by the Comcast people because they are not going to install the service to me. There is much more to say because I have talked to some other people in Comcast. Please do not do this. Please be truthful.

I called this morning and no outage. Yet, Comcast trucks were down the road because there was an outage. I work online, go to school online and lost money so I had to get a hotel just to get online. This is ridiculous and we are demanding something to be done here. Comcast has the monopoly on this small area so I am stuck with it.

After 5 or 6 calls being promised a technician to come back out, and that a supervisor would be contacting me within 2 hours (promised 3 times, no call), I finally got to talk to a supervisor who scheduled a service call in two days, and a credit of $40.00 (slightly more than one week of service). Really! If I had connected a splitter, it would have been theft of service. When they did the same thing and billed both of us for full service, it was a minor inconvenience.

Lo and behold, I was in for a surprise. The service that I was paying for was no longer available. The office worker had mentioned to me that it had been a while since Comcast had the service because of so many complaints. So I wanted to speak to a manager so that I could get a refund for paying for something that was no longer available through Comcast. I also learned that I had to return the device to Comcast even though I was faithfully paying for the service throughout the whole year. I will pursue further action if I don't get a response from Comcast or receive what is rightfully mine. I would like a manager to please call me asap. I'm not going to pay my bill until I get answers and the refund that I'm entitled to. Thank you for your prompt attention to this matter.

When March arrived and I had not received my card, I called to inquire about it. I was told someone would get back to me. April came, and I called again. For the second time, I was told someone would get back to me. By the time May 2 came along, I was furious. I called and was told she personally would get back to me, which she did not. I called yet again on the 8th and the man gave me my word he would look further into this and he would personally call me before the day ended. Guess what? It never happened. This morning, I spoke to yet another rep. He put me on hold for a brief period of time and came back to tell me there was no contract on file. I insisted I did indeed have my conversation recorded for a verbal contract. Now he is looking into this, saying that without a contract, I could not qualify for the gift card. He gave me his number and extension and I am to call him in a week if no one gets back to me.

I am beyond angry at this point. If they don't keep their word and send me my Visa card, they can take their service and shove it where the sun don't shine. I never had a problem with RCN. I should have stayed with them, but I will definitely be returning to them!

Today, I went to the local Comcast office to cancel service and asked for my refund. The customer service agent said that she would email the refund department in Atlanta. I told her that I appreciated that, but considering the delay to this point, I would prefer that she calls. She told me that she did not have their number and has done all that she can do. I requested to speak with a supervisor, but was told that she is in Tennessee. I asked if we could call, but was told that she is on vacation. I asked how can we escalate this since I have made several attempts and have not received any follow through.

On 4/26/2012, it was time to pay the bill for the 7th month. I saw my bill and it was showing $62.95. I called Comcast and spoke with operator ID **. She said from the note, from 11/5/2011, I was offered a 12 Mbps service (not 3 Mbps) for $19.99 for only the first 6 months, with no mentioning about the next 6 months. I spoke with the supervisor, but he didn't help at all telling me that's what's on their conversation history note.

They lied to me twice; once when I signed up, and the second time on the first date of service, when I called to complain about the speed and bumped up my plan. I have to pay $39.95 for the 3 Mbps if I want to continue using their service now.

I tried another call, this time asked for the supervisor and the rep said the "manager has gone home". I told him call centers don't run without a supervisor. Well, I tried again (6th call) and this time, I asked again for a manager. I was told that the supervisor was on the phone, but he said the supervisor would call me back and asked for my USA number. From past experience, I told him that people in the foreign-located offices never call USA customers to settle a problem. He lied as I have so far not received a call. I am sure if I had spoken to a rep in the USA, this problem would have been resolved. I am frustrated and fed up with Comcast customer service. Who should I contact now?

A few months after moving here, my wife's employer decided that the long distance thing was not working out and my wife had to look for a new job. When this first happened, I contacted Comcast to see what my options were in regards to dropping the static IP and the commercial account, and switching over to a residential account for personal use only. I was told that they could drop the static IP without penalty but that I would be responsible for the full term of the business contract which was 36 months. When I first talked to Comcast in regards to opening this account, I was under the impression that the term was for one year which is all I would ever agree to, under the circumstances.

When I signed the service order, I did not notice that it was for 36 months. I just checked the agreement real quick to ensure that the monthly charges were as agreed to and signed it. That was my mistake but at the time I was scrambling to get moved that I got a little careless. So, we did drop the static IP and I decided that I would just live with the higher commercial rate for my personal internet access. Now, we are moving from the apartment we live in to a duplex in another part of town where the landlord pays for internet access, so I need to cancel the service in its entirety. However, I am running into a brick wall. The customer service reps tell me that I will have to pay a penalty which amounts to $1318 which I cannot afford. I also do not believe that I am responsible for this either.

I have read the Terms and Conditions which state that this penalty will be charged if the customer terminates service without cause. In the section regarding termination for cause, it lists termination of business as cause which I am positive my wife's situation qualifies for. So, I should be able to cancel without penalty. So it comes down to this. The original business needed for a static IP and thus a business account no longer exists. The need for any internet service is not required as I am moving and internet is provided at the new location. Based upon this, I believe that I should be able to disconnect without penalty.

I would have never agreed to wait a week and a day for the service call. So I have stayed home waiting for 2 hours this morning for nothing! Do the reps need to make sure and triple check with the customers on the date and time? Now I'm on a waitlist. I have to wait and hope a technician either gets a cancellation or gets some extra time, and will call me to see if it's a good time to come by. If not, I have to wait a week. I am not happy about this situation at all!

This is so unfair and sad that a company as large as Comcast would play these games to get a customer to sign up and then they screw you over with added fees. What happened to honesty and giving a customer what you promised? The guy that came to install the internet couldn't even help me setup my computer because he does not know the Apple computer. I had to pay someone else to come setup my computer. The installer didn't give me a so called welcome package and didn't do anything but connect from the outside.

Now, let’s be fair. Should I have to pay for services that the installer had no knowledge of setting up my Apple laptop? Until today, 2 weeks later, I still don't have a Comcast email address.

After he took a look of my cable modem/router, he said everything looked fine now - the cause may be due to the Chicago water facility works surrounding my neighborhood, and he left. Three weeks later, I received my monthly statement from Comcast which included a $30 charge for the service I just mentioned. I called Comcast customer service, and discussed with a service rep my case. She then discussed with her supervisor and called me back and said, “I am sorry, but this is a legal charge. We can not return your money back to you.” Above is my true experience with Comcast recently. I just like to warn others who are currently using Comcast service, be aware of the unreasonable, unfair charge you may get, even if the problem is not in the customer's end.

This is a gated community, but my front door is directly on a street. There is no need to go into a gate to get to my apartment. You just need to go to the front door and knock. How hard is that? Also, they never called my cell phone as the tech claims and after reading all the comments of people who had bad experiences with Comcast, I read over and over where the techs called the home phone instead of the cell number that was left as a contact number. I have a home phone line, but not a home phone. We do not use our home phone line at all and that was explained to Comcast.

After two bad experiences trying to get Comcast internet set up, I do believe this is a wake up call to not get Comcast internet! Comcast mixed up our phone numbers, our information, twice. I will not give them a third chance. If there is this much trouble trying to get their internet service, then I will take it as a sign not to go any further with this mess. Comcast seems to be too big for its britches. The commercials that Comcast has on TV about their excellent customer experience are just empty words.

On Monday 04-02-11, I called to add internet to my grandfather's account. I confirmed details such as the name on the account, account number and address. The service was added without a problem and I was told to call back in one hour to activate the service. I called back on Tuesday 4-3-12 to add the MAC address and activate the service. I spoke to the tech department and provided the MAC address to the rep (the modem started to work immediately). The rep then requested the social security number of the account holder. I explained that the service had been added on Monday and that this information was not requested at that time. I voiced my opinion and stated that whatever information was needed to add a service should have been asked for at the time that the service was added. I informed him that the account holder was unavailable at the time due to the fact that he was sleeping at this time (9:30 pm).

The rep insisted on the information. I decided to go speak to my grandfather and provided the last four numbers requested. The rep then requested to speak to my grandfather. I explained to the rep that my grandfather is not a native English speaker. I also explained to the rep that if he wanted to speak to the account holder, he should have said so from the beginning. I asked him to not give me the runaround. I mentioned that it is bad service to the customer to not process things in a clear order. He should have clearly mentioned that he needed to speak to my grandfather from the beginning if that's what he needed. I mentioned again that my grandfather did not speak English. The rep said that there was a Spanish line and that I would need to call there. He did not offer to give me the number or transfer me. He then mentioned that as long as he can hear my grandfather giving me the information in the background that it would be fine.

By this time, I had mentioned various times that the modem was actually working and that if they were so concerned with security that they should turn the service off. I spoke to the supervisor of the associate that was helping me. I restated everything that had happened but she was equally unhelpful. I also mentioned to her that the service was actually working and that I just wanted the billing issue resolved. I asked if I could give the correct social security number and she said that I'd have to go into a Comcast office. I insisted that the issue be resolved immediately. I asked to speak to somebody who could do something and she mentioned that she was the only one on the floor. I asked to be transferred somewhere where I could be helped and the supervisor said okay. I asked for clarification as to where she would transfer me and she said that she did not have any control where I would end up. She stated that she would just transfer me to another call center and that she did not know who I would speak to or if they would be able to help me. I gave up on the situation for that night.

On Wednesday morning, I woke up and found that the service was working. During my lunch break at work, I called corporate and informed them of everything that had happened. I did not give the social at that point (my failure), but they mentioned that we would need to go in person to a Comcast payment center to correct the problem. They also mentioned that they would address the training issue so that their representative request the information they need in an order that makes sense. They also confirmed that I would need to go to a Comcast payment center to correct this.

On Wednesday afternoon, I spoke to my grandfather who informed me that he spoke to the Comcast Spanish line and they had mentioned that all was in order. They mentioned that the social security was correct and they even committed the sports package that I had added on Monday for him. I feel that we have been racially profiled our native language. I also feel that having my grandfather speaking in the background to someone who admitted to not understanding Spanish may have been ill motivated. I come to this conclusion due to the experience in the Spanish call center where the issue was addressed (temporarily). On Thursday morning, I woke up to no internet connection.

Just 45 minutes after the internet was restored, it went down again. I again contacted Comcast and the matter was "fixed," but they still could not locate the phone number and that matter would be looked into and I would receive a phone call. That phone call also never came. I decided to do business with another company and have the phone number ported over. After four days of the new company being unable to port the number over, I contacted Comcast and was transferred to four different individuals before I decided to cancel the entire thing and get a new phone number. I was told I would not receive a bill because I cancelled in less than 30 days. I was never instructed where or when the equipment needed to be returned, so I took it upon myself to do this. I received a bill reflecting a balance and when I called to inquire about the charges, I was told the bill was incorrect and that I in fact did not have a balance and a new bill would be sent out.

On 3/24/12, I returned the modem and router to the Comcast store in Richmond, VA. On 4/3/12, I received a bill reflecting a credit but not for the entire amount. On 4/4/12, I began the tedious task of contacting Comcast to get the matter resolved. Beginning at 17:37 hours on 4/4/12, I was transferred to collections because Adrianna could not assist me. At 17:42 hours, I spoke with John who could not assist me but stated he would transfer me. I told John I did not want to be transferred again but wanted to speak with a supervisor. At 17:50 hours, I spoke with Matt who advised he could not help me. I disconnected the call and called back.

I called back, held for 12 minutes waiting and was disconnected before I could even speak with a representative. I called back, held for 10 minutes 20 seconds and spoke with Sheila who advised me she could not assist me but would get me right over to someone. At 18:25 hours, I spoke with Larry who attempted to assist me but the call was disconnected. I called back and held for 25 minutes and 20 seconds and spoke with Jeremy at 19:02 hours who advised me that he could not help me and that I would need to physically go into a location with the receipt showing it has been returned and the account will be zeroed out. Jeremy advised Larry was mistaken when he said he could assist me over the phone and because they could not verify with their own eyes that the equipment had been returned they would not believe that it had been.

When I pressed Jeremy for another solution, he advised it could be faxed but that it would take two or more days to get to him for it to be processed. I am left with no other choice but to go into the Comcast store to resolve this matter because I have a Jewish Holiday coming up and surgery and cannot wait the time period for the matter to be resolved before my account is submitted to collections and negatively impact my credit score. I am beyond upset with how disrespectful of my time Comcast has been. Customer service has not been helpful and only wants to transfer the call to someone else or advise previous information is incorrect. I do not believe what Comcast representatives advise and do not trust that this matter will actually be resolved.

After no response for 2 months, I called back in and was told it was not resolved yet. However, it should be soon and I was welcome to stop paying for the modem as it would be credited back to my account. After 3 more months of this, I called in again. This time, I got a competent CSR who made the corrections. However, when they reactivated my service properly, somehow they entered my modem as a rental. I had to take my modem to my local office with proof of purchase to prove it was a retail, not theirs. The ladies at the office were quite helpful and put the proper notation in my account. I was told I had to call back in to corporate to have them correct the billing and listing.

I did that, however, the CSR said she didn't have the authority and a supervisor would have to fix it. It got corrected without contacting me. I called back in 2 days later to find this out, but the credit for the nearly year of paying has not been taken care of. I was again told a manager had to do this and would call me within 3 business days. I told them I would register a complaint if no call within that time. Obviously, not taken care of.

First, I have been charged every month for DVR service, since as far back as I can find bills (January 2011). I don't have DVR service, I don't have the equipment. Second, I am being charged for a top-tier of services, including multiple channels, which I do not have access to, and that includes the DVR, telephone (which has been disconnected completely) and high-speed internet. Third, I received the lowest level of cable TV and internet, and was quoted a monthly cost for both of less than $70 plus taxes and fees. My last two month's bills have both been over $140. Lastly, I have called, emailed, and "chatted" for approximately 20 hours since January about these issues, and nothing changed. Well, they did disconnect my phone but two weeks earlier than requested and they are still charging me for having the service.

You might ask why I continue with Comcast, it’s because there are no other providers that I can obtain service with. I live in a high-rise apartment, and have been told by Dish, DirecTV and AT&T that since the management has a contract with these providers, the individual tenants cannot obtain individual service. The management does not provide any of these services, whether at cost or free, to any individual tenant, but it still prohibits other companies from making a contract with individuals. My only choice to receive TV and Internet is via Comcast. Thankfully, I've been able to get limited cell phone use and cancel Comcast phone to save some money.

Comcast now charges for any technical support, and debited my bank account without my permission for a down payment of "Xfinity Support" that has been credited back. However, the monthly charge for this technical support appears on the bills I receive as well. I thought this was taken care of, but depending on what day I look at my bill, the $39 charge is there some months, not there some months, but the bills are still too high for what I have purchased from Comcast. Why is it that cities smaller than Nashville have multiple cable providers, but Comcast/Intermedia/Viacom/ whatever they've been called, remains the sole cable provider in Nashville, TN. I thought there were laws keeping monopolies like this from happening. In any case, I'd appreciate it if you'd help me straighten out the bills from January 2012 forward to only show the service I have received. Thank you.

So, today they rescheduled to come to my house between 9-11. They showed up at 10:30. They do not care about their customers. This has to be the most horrible experience I ever had in my life. They gave me a $20 credit for yesterday and they are giving me internet for $19.99/month for 6 months. When this is done, I'll be changing my service.

I called Elisa beginning of March and left messages for two weeks with no return call. I followed it up with an email and now no one seems to remember my account information. I've received several emails from the executive customer care team for Comcast's Washington market that sound like a blow off. This is fraud and false advertising. I don't care how many unasked for credits they apply to my account—I would like the $250 Visa gift card that was part of the original package.

At their recommendation, I have purchased a new modem and upgraded both my router and adapter. Repeated appointments made with Comcast and technicians failed to arrive. One technician determined that cables from the Comcast box in building to my unit need replacing, as do the cables within my unit. Repeated complaints to Comcast technicians and still, the issue is not fixed. When I threatened to go public via social media, they sent someone out to replace the cables from the box to my unit, but the guy said he couldn't replace the other cables as he "didn't have white cable only black". He told me someone would contact me within 48 hours to come and replace the rest of the cabling. A week later, and nothing.

Comcast refuses to lower my bill while I am not getting the correct speeds, and insists I continue to pay full price for a service which I am not getting. Unfortunately, Comcast has a lock on the downtown DC area, including this building, and no other provider is able to service this building to provide internet services. Still, that does not give them the authority to charge for a service that they are unable to provide.

For a short time, everything functioned properly. Then my phone service stopped working on March 19, 2012. I immediately called and reported the problem and was transferred to tech support, who determined that the modem phone function was not working and needed to be replaced. I shared with the technician that I also had no internet service. I was transferred back to customer care. I was told the earliest appointment available was for March 23 between 3:00 and 5:00. I screamed and yelled to no avail. Since I could not receive or make phone calls using Comcast, I provided customer service my cellular number for purposes of confirming the appointment.

At 5:30 on March 23, I again contacted Comcast and was told the service technician called and there being no answer, cancelled the appointment. Of course, the call was made to my home phone number, not the cellular number. Again, Comcast was apologetic but could not provide a technician until March 27 between 11:00 and 1:00. But I was assured that someone would call me in an attempt to expedite service. No call was received, so the next day, I re-contacted Comcast and reminded them that my cellular number, not my home phone number, should be used to confirm the appointment. Now I wait to experience another disappointment. Something must be done. A strong message must be delivered to Comcast.

I called Comcast only to discover that they had shut my email addresses down. Apparently, the move order did not include (although I made a point of requesting) the transfer of my email addresses and they had been cancelled. During this call, I was assured they could turn my emails back on and that it would take about 48 hours. True to their word, I had email again in approximately 48 hours. But about 24 hours later, problems started. This was on or about Thursday, March 15. I could log in to my Comcast email account, but when I attempted to open any of my emails, I got an error message stating that the webpage could not be displayed. I tried my second laptop and the same thing happened. I called Comcast and was informed that I had problems with my laptop and was instructed to follow directions to reset my browser and other things specific to my laptop. It did not help on either of my laptops.

My first call about this problem ended with no resolution. I decided the next day to take my laptop to Starbucks. I was able to log in and open all of my emails at Starbucks, so I called Comcast when I returned home. Now on March 17, to explain that the problem probably was not my laptop since I did not have the problem except at my residence, it was then suggested that I needed a new (another new router since the ones I was using was only a few days old) router/modem. It was shipped via expedited shipping and it arrived on Wednesday, March 21. Once again, I installed and activated the new modem/router and even with the new router, I continued to have the same problem. I called Comcast and was eventually told that a ticket had been issued to bump up my case to national (?), another level of customer service, and that I would get a call within 24 hours.

I did not get the call and so tonight, Friday, March 23, I called Comcast again. I was told, after being instructed to reset my browser, which I opted not to do because I do not trust Comcast to fix anything and do not feel good about following any instructions that mess with my equipment, that the case follow-up phone call did not have a deadline until Saturday, March 24. I opted to end my call to Comcast at that time and waited for the call on Saturday, March 24. I am beyond frustrated over the problem and Comcast's inability to fix my problem. When you look at the entire process of the activation of my service since March 3, it has been an absolute disaster.

After using the new service for a bit, I went to Comcast's website and noticed they had a download available, which said "optimize your computer for Comcast" or something to that effect. I'm very cautious about downloading anything, so I called Comcast twice to verify that the site was indeed theirs and asked if it was safe to download. Both reps said yes, with the second one verifying the web address I provided was Comcast's.

Later that night, I was no longer able to connect to the internet. I noticed certain programs were missing. Slowly, everything on my computer was wiped out. Fortunately, I had backed up my files, but now my computer is useless. I tried reinstalling after a long search to find the product key, but none of the drivers work, except for the CD. Modems aren't recognized. All the programs I had are gone. As stated, I was very cautious about downloading things. I had only had my computer crash once before and that was when I first got it and started using the internet. The first day I got broadband from Comcast, I got a virus from the download on their site and my computer crashed.

I called Comcast and requested to speak to a local supervisor. I spoke with Patti and she herself stated that it was definitely the link on their site that caused my computer to crash. She said she was going to look into some things. I called her again and she said it was being processed as a damage claim and that I should call her back by about mid January 2012 if I didn't hear from her.

I didn't hear from her and called her back, only to get her voice mail. I called a few more times, getting her voice mail every time, and let her know I would be suing the company if I didn't receive compensation for my computer. I have not been able to pursue this due to lack of enough money to file a case in civil court.

Up until today, March 23rd, my mother had not received her monthly bills. We assumed this was how Comcast was reimbursing me for my computer. We found out differently. There came a bill in the amount of $400. My mother called the regular Comcast line and explained the situation. She asked if they could allow her to pay the bill in increments until she could get caught up. They refused and said if she didn't pay they were going to cancel service. Someone from Comcast kept calling about the bill. I called and told the rep I spoke to, not to call anymore or we would sue for harassment, explaining that this was already discussed with another rep. She continued to argue with me, even when I told her about the do not call law.

I called Patti, the supervisor I had spoken with, and told her again that I would take Comcast to court for the damage to my computer and told her (again, via voice mail) about the situation with the billing issues. I explained that my mother had been a customer for 30 years and how despicable it was, that both she and I had to deal with this. I'm not holding my breath waiting for her to call, much less resolve this. I have these conversations recorded and explained to Patti when I spoke with her in December, that I was recording any conversations I had with the company.

After one month, I get a bill from Comcast for $299.95. I called to question this bill, but no one seemed to know which department can help me. I was passed around into different departments, and the last person I spoke with, hanged up on me when I said I could barely hear her because her voice seemed so far away. So today, 3/19/2012, I drove to Comcast again, lined up like the rests of the people and waited patiently for my turn. The gentleman who helped ( thank god he was very nice), told me the items were not returned so he gave me a breakdown of the bill ($164.00 for the receivers, $80.00, and $55.65 for an additional charge for keeping the service on the other house).

My husband said the bill from the other house was already fully paid and he has a receipt for it. He said he can take out the $164.00 charges for receivers that were not returned, but not the $80.00 for the modem. I told him my story, but he said he cannot do anything about it. He needs the receipt to show I returned them. But won't their system show the transaction? He said there was an activity, but he won't tell me exactly what they were. Why would he give me a credit for the receivers and not the modem if his computer says I did not return anything? Why would the system show that I was there that day if I did not return anything? I wouldn't simply waste my time lining up, waiting for a period of time, if I did not have a purpose! Because I did return all 3 items and now they're telling me and charging me for the items that were not returned, it's all a lie!

This is all unfair! I think it is money making gimmick! How in the world did this happen, when I, personally brought those items and saw the man logged it in his computer, said everything is done and gave me the receipt. I can't find my receipt at this point, I am not sure if I kept it or maybe misplaced it during the move. But in all honesty, they have the items and I am being charged for it! I feel cheated and treated unfairly! I do not owe Comcast anything, please somebody help me! I told the Comcast representative that it is not a million dollars to pay, but the principle of it all, that I went and returned the items and now I am being told I did not! How can they employ people like these to handle these transactions and leave their costumers in so much grief!

In January or February of this year, that is approximately 2 months ago, my service contract was up and we were not traveling. I called Comcast to inquire about the service going forward. I explained that we were not traveling right now, so were not using the Internet To Go service at that time. I asked if I could discontinue the service and reactivate it when we were again traveling and if I would need to sign another 1 year agreement. The sales representative said that I needed to call back because my contract hadn't expired yet but that yes I could re-activate it when we needed it again and that it would be month to month. So I called back on the date they told me and deactivated it and again made sure I could re-activate it month to month.

Yesterday, March 28, I called to re-activate it, that is less than 2 months later, and I was told the service is no longer available to anyone who wasn't currently paying for it because they had signed a new service agreement with Verizon to supply Internet To Go. Quite frankly I was not happy. I would never had discontinued the service if I had been told I could not sign up again. Now I have a useless portable modem and no way to connect to the Internet while traveling. I have spoken to someone from another wireless company who said they always inform their customers who are making changes to their service if that service will not be available to them should they want it again and if the price will increase.

Comcast is treating their Internet To Go customers very badly. Comcast has supplied my family with cable TV service for over 20 years and high speed Internet for as long as I can remember having Internet service. But now, I will be looking elsewhere for the services.

It's ** and now my mom has no phone or net and they're telling her that they can't get anyone out there until Friday. They were rude to her on the phone and there was no manager to talk to her. There was no way to file a complaint. My grandmother lives with her and my aunt and she has that Life Alert so if something happens, they won't be able to call for help. The customer rep told her, "I can't help you. There is nothing we can do." We all need to get together and get this company shut down. They are scammers.

I asked if I went to the local office if they could tell me. She assured me there was no way to find out what and why the outage occurred. My router is not "end of life" since it's only a year old. I want to know what the outage was and if there is any recourse to fixing my issue.

When my bills came in higher, I disputed my bill, only to find out about the hidden costs 3 months later, outside the 30-day cancellation period. The link to billing details in my online account was broken. The online statement is not clear, which goes against their guarantee: "We will offer easy-to-understand packages and provide you with a clear bill. Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that's right for you. We aim for the same clarity with our bills. You can view your monthly statement and service details anytime by visiting Comcast Customer Central."

Outcome so far: Third call to customer service revealed hidden costs and the rep offered $10 reduction on my current bill. I am writing to corporate's "Escalation Department" to ask for refund of modem installation and difference between the quoted monthly billing and actual.

I had to leave work early to get home for the appointment and that isn't easy to do. I also depend on the service which, at the moment, isn't working. Not only did the tech lie to his boss, he put me out as well. I expect a higher level of service from you and am very disappointed.

I then spent an hour on the phone, to speak to a girl, who tried her best to convince me that I did not know what I was doing, and tried to sell me Comcast's internet security package. When it became clear that I did, in fact, know precisely what I was doing, she bailed as fast as she could on the call, saying that a supervisor would look into it. Sure enough, within an hour, the pop-ups vanished. At least they did until this morning, when I began getting a different pop-up, this time saying that the malware is changing my computer settings. Really, guys? Really?

I'm done with Comcast, thoroughly done. Stay away from Comcast, whatever you do! There will always be other options, regardless of residential monopolies, cable companies have these days. Do your research, and never let yourself be defrauded by these idiots!

I really hate them. I would rather not have TV than to deal with anyone who has so little respect for their "customers". I'm sure I am not the only person who has had to endure this mistreatment. Thank you for letting me vent but I don't feel any better as I'm going to hold on to the hold until I go to bed just to see if they ever come on the phone!

I would like to know if there's a possibility to sue Comcast for such thing? Informing something and charging something else. What if I miss to check the details of the bill? We will be robbed.

Customer service refused to transfer the funds. They stated that there was a hold on the account I accidentally paid on and until that account was satisfied, they would not transfer my money to my account. I explained that I was of no relation or was I on that account that my money went to. I also explained that they could not keep my money and apply it to someone else’s account. They adamantly refused to transfer my money to my account and stated that equipment needed to be turned in on the other users account before they would release my funds.

This is unethical and illegal. I have approached my financial institution in regards to this manner and they advised me to contact Comcast. Comcast refuses to transfer my money to my account. I am asking that Comcast return my funds to my account ending in #**.

“Hello Gregory,

I have reviewed the attached document, but did not agree to pay the $199 installation fee to have internet installed at our business. During our telephone conversation this morning, I clearly asked you what where all of the charges that we would be responsible for our business internet, and you replied $66.95/month which includes internet and modem fee plus a few dollars for tax. There was no mention of the $199 installation fee, and I am requesting that you waive that fee; otherwise, we will cancel the installation.

I did some research this morning and found that this it is common business practice for Comcast not mention the installation fee and wait until the customer receives their first bill to discover that they've been defrauded. Shame on Comcast!”

He maintained composure even as I was angry to the point of being rude and then asked him for a supervisor because I explained that no one had told me I was to "prepay". He said he was not privy to the prior conversation, but he's reading the notes on the account. I wanted the phone conversations which I was told were recorded to be brought up so that they can see I was never told that information. After about 45 minutes of going back and forth, I was given a ticket number (**) and told that a supervisor would call me within the next 4 hours. Of course, no one ever called me back and I waited until 10:00 the next morning to call again. I was transferred to different areas and told that all supervisors were in a meeting and that my ticket would be "expedited" and I would be called back today.

Again, I was not called back so at around 2PM, I called to reschedule an installation appointment as Comcast is the only cable service in my area so I have no alternatives at this point. I spoke to an agent who explained that due to my appointment being "cancelled for lack of payment" on the two occasions she could not even give me the package that I signed up for in the first place. I have been given the runaround and I do not appreciate it since I have been a good paying customer since 2008. My time is too precious to be wasted trying to figure out why in the world I was not told to prepay and yet the account is noted that they informed me. I was again rerouted to the sales department so that I could basically start from scratch. The customer service agent was finally able to help me and she stated she did not understand the hassle because I have been a good customer and I am not even being charged a deposit, so why would they require that I prepay?

Comcast has a monopoly on the area and the fact that I was inconvenienced twice and took time off from work was already headache enough. But to be treated as if I am someone who does not pay my bills was even more insulting. I feel as if the fact that they are the only alternative, they don't take the responsibility of taking care of their customers very serious. I was given the runaround and told I would be called back within a certain time frame, I should not have had to call back again without some sort of resolution to the issue.

After a lengthy conversation, Judith at Comcast advised that we take off the "blast internet" to lower the monthly bill down $10.00 less to approximately $42.00 a month. While this was more expensive than what I was paying, it was understandable and manageable. I informed Judy that if the bill was any higher, I already had checked other servicers and told her I was ready to switch (which was also true and was prepared to switch to Century Link). Judith told me to wait and check the amount to pay on the online account which would allow me to continue at the rate of approximately $42.00/month without the "blast". To enforce our agreement, I checked the account which turned out to be around $15.00. All in all, Judith the Comcast representative undoubtedly stated she could keep our bill to around $42.00/month if we paid this extra amount to account for services already performed.

Unfortunately, none of what Judith communicated to me was true. Comcast did not keep their word or honor their agreement. After paying the amount online as agreed, the next month I received a bill for over $115.00 which was not agreed upon and a breach of the agreement. After calling Comcast and speaking with employee Rob, he informed me that he could not lower the monthly bill and was not sure what Judith did on the account (big shocker that Comcast does not keep accurate notes the same way I did). Rob informed me that he reported Judith's actions to his supervisor and would credit my account $44.00 for the difference between what I was informed to pay online and what the bill later had in it.

I understand promotional rates and roping in customers but when an agent flat out lies to you about a budgeted monthly expense and leads you to stay with a company only to hit you with a bill almost three times your normal monthly rate, that is an unethical bait and switch and downright dishonest. As a consumer, I need to report this information and shed light on the practices that Comcast agents are using to deceive their customers.

So once again I had to call Comcast to request another HD box or send a technician to my residence. The first technician never showed up; the second tech didn’t step foot inside my residence; rather, he just went behind my home and said he turned the cable on from there. When I came home that day, I noticed my cable still was not working and neither was my internet! At this point, it was December 14, 2011 and I had become increasingly upset! The third tech was great! He appeared concerned and wanted nothing more than to right the wrong Comcast has committed (that and poor customer service are apparently the only things for which you can provide).

He took his time to set everything up: outside working in the back and inside testing out the wire until finally we were on track and my cable and internet worked. Comcast failed yet again as he was never instructed to bring an HD DVR box or a wireless router. He did the best he could, even calling Comcast himself to see what the problem was and order an HD DVR box for me. Again I’d like to point out that tech ** was great! However, he we are. 2 months later, February 1, 2012 and I have not received my HD DVR box or my wireless services.

The Department of Homeland Security, by law, is required to tele-work once a week due to traffic regulations in the DC/MD metro-area. However, since Comcast has been insultingly lackadaisical in addressing my issues, I cannot work from home once a week and I don’t have an HD cable box even though you can guarantee my bill shows these services as being provided when they are not! I have been begging and pleading for some sort of assistance since I ordered the service in November 2011. My wife is deployed in Afghanistan and makes every attempt to call when she has time.

Though we could web chat via Skype, ooVoo, or web-based video links on my wireless devices if I had internet access that’s compatible with Skype or video services, but I don’t. So most nights I fall asleep in living room waiting for her calls. This is affecting our children as they can’t see her to know she’s alright. Though this is a luxury many don’t have, it’s one I willingly pay for and should be receiving just so that I can bring a sense of normalcy to my children.

The customer service at Comcast is beyond deplorable! Check my service records and you will see that I have called repeatedly over the past 2 months and with no results which you can speak of. Absolutely nothing! I am disgusted and offended at the way in which this situation has been handled and am more than ready to file a formal complaint! However, before it gets to that point, I would like to offer you the chance to correct this gross negligence. I am simply looking for consistency so my family and I can enjoy our experience here in the National Capitol Region. I am begging for assistance and apologize for the abrasive tone of this communication, but my patience has run out. I would like to again stress the severity of this situation and look forward to a speedy resolution.

Linwood **

Washington, DC 20593-7581

At the time, I did not have a computer at home or the need for internet service. I recently bought a laptop, and several weeks ago, I contacted Comcast to request internet service. The Comcast representative told me there was an offer of $24.95 for 6 months, and he/she signed me up. Since that time, three weeks ago, I have been using my laptop with Comcast as my service provider.

On Saturday, my internet was suddenly not available, and when I spoke with your representative, Melody, I was informed that since I already had a promotion on my cable service, they were not able to give me the promotion of $24.95 for internet (even though that was the price I was offered and the agreement I was under during the period of service prior to my account being "deleted" as evidenced in my statement from Comcast). Melody proceeded to tell me that since I was "not entitled" to the internet promotion, they just cancelled my account.

I am appalled; no phone call, not an inkling of respect for me as a customer to explain what was going on! Just poof, Comcast personnel deleted my account and completely shut down my internet service. Since I was preparing a case for trial that began this week, this was outrageous behavior on Comcast's part to say the least.

Since I would rather spend my time with people in a positive way rather than telling anyone I come in contact with these days about Comcast's lack of professionalism, I am really hoping you can provide me with an explanation as well as an agreeable solution to this issue. Thank you for your time, and I look forward to hearing from you.

I set up installation appointments (multiple), only to have them cancelled by Comcast, because "service already exists" at that address. No lie, something like 10 phone calls later, I achieved installation. Despite this, my first bill was sent to the wrong address. When I called to see where my bill was, and to pay it, I was informed of this fact. I then paid my bill in full, over the phone. I checked, as always, to make sure that the payment was actually deducted from my bank account. It was.

Next month (second month of service), I received a bill stating that my account was past due and my service was being shut off. A call to "customer service" (India), was met with a robotic, scripted response that had nothing to do with the questions I was asking. I was informed that my payment had been "misapplied". What!? To where, and whom? It was like pulling teeth to get "India" to transfer me to a supervisor or billing rep. There I was informed that my payment had been removed from my account and credited to another account. How could this happen, you may ask?

The other account holder called up, and giving just the last 4 numbers of the debit card I used to pay, stated that it was his $300 payment. What did Comcast do to verify? They looked to see if anyone had made a $300 payment on the date in question using those last 4 CC numbers. True CIA level security measures! They then suggested I monitor that card for fraud. Not a bad idea. I suggested they ramp up their billing security.

I called Comcast to see about getting my refund and found that they had turned me into a collection agency for not returning their equipment. I tried telling them that I wasn't told to do anything with their equipment and had left it at the apartment. They said that it wasn't their fault and that it's not their job to instruct customers on what to do with the equipment. They said it was common sense to drop it off at a local Comcast store.

I had never had Comcast before and the companies I did have usually sent me a box to send the equipment back to them when I canceled service or they came and picked it up. The customer service person was very rude, unprofessional and unwilling to accept any responsibly in this matter.

After being transferred around, I was finally told there was a list of routers on their website that would work with their service. I discovered buying a router on my own was much cheaper than renting from Comcast, thus I went and bought one of the routers on their list. The tech showed up to install my internet and left without even telling me. He said he was going outside to check the line and he must have left because the next thing I knew, I was getting a phone call from Comcast with an automated message asking me to rate my recent service.

I looked outside and sure enough the service truck was gone. The tech never even checked to see if the internet worked. I also never received any paperwork. I stated as much in the review and rated accordingly. Since it was a substandard review, I was asked if I wanted a rep to contact me. I indicated yes. Someone called back and I explained the situation and that I didn't even get any paperwork or "set up kit" the survey had referred to. The rep apologized and stated they would mail everything to me. It's been a year and I never received it.

The first bill I received was for almost $100. I called and asked about it and was told it was for the service call and the first 2 months of service. I told them the bill should be around $40 as I was only paying $20 a month and there was free installation. I took about a month for them to resolve the issue and straighten my bill out. Thankfully, the following 11 months went by with no issues. In November, I bought a wireless printer and needed to hook it up to my wireless internet. I couldn't locate my WEP key so contacted Comcast asking for advice. After being transferred around, disconnected, transferred around again and then routed back to the original department I had called, I was told they could maybe help me, but it would cost $50.

The rep tried selling this service telling me how it used to be a $120 house call for this, but now they could remotely access my computer and usually gets the WEP key that way. Usually, I asked about that and was told that if they were unsuccessful, they would send someone out for the $120. Since they were only looking into my computer for the code, I asked if I couldn't just find it myself. The rep assured me there was no way I would be able to do this as it required a high level of technical training and computer knowledge as I would need to change and reset computer settings, etc. I asked again, but it's possible?

This argument continued for at least 5-10 minutes before the rep grudgingly and rather rudely admitted that yes, it was possible it could be done, but there was no way I, myself, would be able to do it. I told him it was worth a try and disconnected. The whole call from first initial dial to disconnect was 57 minutes; just to ask a question. I went on line and Googled how to recover misplaced WEP key. There were many, many places to look. The first site I went to recommended looking on the bottom of the router as often times it is written there. The second site I went to (specifically for my brand router) offered similar advice, stating all you need to do is log into your account- user name and password located on bottom of router. I turned my router upside down, located web address, user name and password, logged in, went to setting and found my WEP key. No technical skills, no computer knowledge, no problem. Time from first Google key stroke to locating WEP key- 5 minutes.

January 2, 2011. I went on line to pay my bill- due Jan 7. My bill shows I owe almost $50. This is strange since I have been paying roughly $22-23 a month for the last year. Knowing if I paid the full amount I would never get my money back, I contacted Comcast direct and discovered it was after 8pm and I would need to call again tomorrow. Jan. 3, I called back and spoke with Stacy. Initially, she told me the deal was for only 12 months. Not so, I told her. It was for 24 months and they were the ones that solicited my business. She put me on hold and came back and said she confirmed that my deal was $14.99 a month for 12 months with an additional $5 a month charge for router rental. I told her they owed me a refund then, because I own my own router.

She put me on hold again then returned and stated I was on the $19.99/month special for 6 months. I told her to check my billing history as I had been paying this amount for a year. Then she said it must have been a 12 month deal. I again told her it was a 24 month deal and I wouldn't pay my bill until they fixed it. She stated she would have to put in a ticket and would get back to me tomorrow (Wed) or Saturday. I never figured out the delay for that one. I never heard back on Wed or Sat. Nor Sun, Mon or Tues. I checked my bill and now it showed almost $100 as my bill was now late and they had added another month. I tried calling Tues night but, again, it was after 8pm and they were closed. I sent an email which guaranteed a response in 24 hrs. I explained that my bill was incorrect and needed to be fixed and that Stacy had promised to get back to me and never did.

I did not get a reply to my email in 24 hrs, 48 hrs, or 72 hrs. Jan 12 I call Comcast again. I explain the billing problem and that no one is fixing it or getting back to me. I make the comment; I guess they don't want to get their money. I get transferred to the resolution center and speak to Kelly who is extremely apologetic and assure me she will resolve this problem. She comments she sees I spoke to Stacy who is actually a supervisor and awesome customer service. I told Kelly I may have agreed with her assessment of Stacy if Stacy had ever called me back like she promised. Kelly put me on hold to try and get in touch with Stacy. Kelly came back on the line and stated Stacy wasn't at her desk but that she would send an email to someone (unknown who) to get the matter resolved ASAP. Kelly assured me she would get back to me today no matter what. She said she couldn't make the person read their email, but she would for sure call me back and let me know what was going on, even if she was still waiting for a reply. That was Thurs, still waiting to hear back from Kelly.

Meanwhile, on Sat Jan 14, I receive a reply to my email from Sandi. Sandi says "Rest assured that all information included in this correspondence will help resolve your billing issue." and then proceeds to tell me I will have to speak to a live representative to further look into my billing question.

Comcast will be getting a phone call on Monday, disconnecting my service. They have the worst customer service ever. They are truly about money only and do not care about the people shelling it out. As long as they monopolize the industry, this will never change. I will be changing to a small time local provider. I will be paying more each month, but it will be worth it to know it's just one more person not paying Comcast.

When I move and probably before then, I will get rid of Comcast and I may discontinue cable altogether before I call them to be my internet and cable provider. I have started moving all my email to Gmail and changing my email addresses as of today. I am through with being bullied by the likes of Comcast.

Well, I have emailed her several times trying to get the correction fixed because I am still being billed wrongly. She has in response and said that she has emailed her supervisor for the codes but with no response. Since then, I have nothing but billing problems, email and internet connection problems. Every one says they cannot change the price so I have kept emailing Jessica. After three months now, I am being charged for Cinemax until now. They say that they are crediting it and the service calls to fix the internet and still it has not been done. I cannot believe how much time I have had to put into this. Furthermore, they will credit one and not the other when I have called on the same day. This has to be wrong that they can continue to keep my money and say that next month, it will show up as a credit and so on and on. What do I do?

Comcast people are the worst I have ever dealt with and they lie like **. They just want your money and do not care how much stress they put on the consumer! I have been a customer for 8 years, and as time go by, more and more lies. I want to talk to the president of this company. I am fed up with their **. I am on limited income and they lie constantly. Please tell me the name of someone who gives a ** that I can talk to.

Today, I went into their office off of 6th St. in Tacoma, and with their explanation, I ended up paying the past due amount, before they would even speak to me about downgrading the service. When I tried to downgrade the service, they told me that my bill will be higher than $109 per month. It would be $130 per month for cable and internet. I had to pay my bill in advance by ten days. I still owe $156.40 plus $160, and I have received 20 days of service up to today. Went I spoke to a tech person, and told him that Comcast placed a virus onto my computer, and I had to pay $130 to a private business to remove the virus. I am seeking a company or companies to provide internet service, and phone, and cable without killing my budget, and stealing $3.95 unexplained charges as taxes.

I never get a real person but clearly mark the lowest scores and that my problem is not resolved. The system tells me it will call me back in 24 hours or less. I wait 2 weeks, nothing. So today I decide to try on-line help as I do not trust myself to sound civil. The tech never even offers to troubleshoot but says they will send a tech. I have explained what I have been through already, so stupid me thinks they are actually trying to step up. They offer me an appointment next Thursday. I tell her it’s unacceptable and I have had it. This of course is not the first issues with Comcast; they are never ending and never quite fixed. I fire off ** of email while I start to shop around. They actually have a monopoly here in my town. The only other supposed hi-speed internet offered is Century Link at just 1.5 MBPS. 1.5 and no other speeds available. While doing this the phone rings and it’s Comcast. Ever the optimist, I answer thinking my email might have actually gotten to someone who cares about this long standing customer and the way I have been treated and my non-working box.

I get a snotty woman who threatens to turn off my services unless I pay her right then. Pay her a payment that has already cleared my bank for them at the beginning of the week. Another email, another phone call. This rep swears she knows nothing. She is responding to that automated survey I took 2 weeks ago. Yes, usually we respond in 24 hours but we have been really busy and it is just a coincidence that I called right now after all this mess. She says I need tech again with no troubleshooting measures and she will set that appointment. I sit and wait for it...first available now is next Friday as I turned down the week from Thursday appointment. I shop and search and investigate for 2 hours. I am stuck with them for internet at least unless I want to deal with 1.5 MBPS. No wonder they don't care about this long standing customer. They don't have to. Why, here in Northern Colorado are they a monopoly?

After rebate cost is $12.95. Deadline to apply for rebate is 12/31/2011; however, when accessing the website it is impossible to locate the rebate form. I contacted Comcast and they referred me to Leapfrog at 877-662-7221. Answer refers you to ** without any pickup/answer. No rebate forms to be found to secure your money. I'm out $100.00 for signing up for this "free” modem.

FCC has nailed them repeatedly on these and no change has happened. Random outrages that they don't even claim exist when you call them and insist on sending a technician out to check your system only to have the service back up in a few minutes or hours. A little insult here, I actually got to talk to a regional lead service technician and found out the "barn" doesn't even know when a field technician is working on a line and service is out, so their left hand doesn't know what their right hand is doing.

At 3:10PM, I called back and spoke w/ Marnin ticket 12976034, to ask for help restoring my connection for printing. I asked for a supervisor at 4:03PM when it is still not fixed. I was refused. Marnin sssured me supervisor Scott would call me back as soon as he hung up with call. I waited until 8PM and still never called me back. I'm still not able to print from my wireless router, even though the tech who first set me up, was able to do it months ago.

When I got through, the technical person said she does not handle complaints, she handles technical issues. I asked for the complaint phone number. She said a phone number that handles complaints does not exist.

That figures. That makes sense to me that COMCAST does not have a complaint department.

I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. I am genuinely sorry for the issue with business account, I would be upset too. You have reached the right person and I can definitely help you resolve your issue today.

1-800-391-3000 we know your time is important, so I want to thank you again for contacting us here at Comcast and allowing me to resolve your issue. I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. Thank you for choosing Comcast as your cable provider.

Office of Rick **

If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00AM and 7:00 PM.

On Dec 7, 2011, at 4:27 PM, Comcast ECARE wrote:

Dear Mr. **,

I am writing in response to the correspondence received by our corporate office regarding your customer service concerns. If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00 AM and 7:00 PM. Thank you for choosing Comcast.

Hi Gina or Rick, Your "customer comes first" words seem meaningless. Back in May, for some reason I could not make an on line payment and needed to speak to someone on the phone. (I think your site was down) I had been working round the clock getting a project with a tight deadline out the door. I was having awful problems getting through. I was so tired I was cross eyed and wanted to go home and sleep. But I needed to make sure my bill was paid so I would be able to continue business. Then I ended up with being help captive by your (non) customer service. So I thought I would spend a little time emailing anyone at Comcast that could help. Or anyone that would care.

See the text of the email below in blue and the attached screen shot of all my "sent" emails.

I think one person called me and she raved that Comcast customer service was the best. (really?) That was it. From all these emails. One person responded and didn't even address the problem? And of course they couldn't do anything because they did not have the knowledge of how to resolve the problem. I'm sure her paycheck depends on her defending Comcast and using words like "Customers come first". No one knew how to escalate an issues. The voice prompts / recorded sales messages are seemingly untouchable. It simply didn't matter that I was at wits end. It didn't matter that I was the customer and had to spend (a lot of) time to document all the voice prompts in hopes of catching someone's attention. At one point later I did get a woman on the phone and I was not nice. I wanted to prove a point and read the following as slowly as your voice prompts. She kept interrupting me. Sir! Sir! Sir! (I wish I could interrupt your voice prompts).

A month or so ago ,I finally got a hold of someone who said I could just call Customer Retention directly if I wanted to make payments. Doesn't that seem to little to late? I previously had Comcast at both home and office but did not have a contract at my home so I've successfully gotten rid of that issue.

Did it fix the problem? Does it make me feel better that I have to call Customer Retention? Is it right that I have a dreaded sick feeling I need to dial a Comcast number if I have technical issues?

Please read below and then tell me you think I should be held to my Comcast contract. (keeping in mind this email was a culmination of issues calling with both my home and office).

******************************************

Here's how it goes.

Before you read the following think of working a chaotic week and all you want to do is sit down and watch the news. But wait. There is no signal and there's a problem with the box. So I call to see if I can somehow catch the news but instead I need to spend the better part of an hour with the following...

Consider reading the following slowly to get the full affect.

Press one if you have no picture. Press 2 if you ......

And it goes on for a few more minutes with voice prompts.

A large company like Comcast (or is it xfinity? ) probably does not need to care. However it seems so easy to actually care about your customers and make a few small changes.

I will do whatever I can to not use Comcast when my contract is up. And if Comcast would find it in their large corporate heart to release me from the contract, I would appreciate it.

On Dec 7, 2011, at 7:16 PM, Comcast ECARE wrote:

Dear Mr. **,

I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. Dikken, we want you to know that we are committed to providing you with excellent customer service. I am genuinely sorry for the issue with business account, I would be upset too. You have reached the right person and I can definitely help you resolve your issue today.

1-800-391-3000 we know your time is important, so I want to thank you again for contacting us here at Comcast and allowing me to resolve your issue. I would like to thank you for contacting us here at Comcast, where our customers come first. Mr. **, we want you to know that we are committed to providing you with excellent customer service. Thank you for choosing Comcast as your cable provider.

Office of Rick **

If you would like to further discuss these concerns, please contact me or a member of my team at 651-493-5900 between the hours of 8:00AM and 7:00 PM.

On Dec 7, 2011, at 4:27 PM, Comcast ECARE wrote:

Dear Mr. **,

Thank you for choosing Comcast.

**************************************************

Months later I started getting mailings for Time Warner, some other cable company that was soliciting their services. I was not interested and threw what I thought was junk mail in the trash. Finally, out of curiosity, I opened one of the envelopes to find a telephone number to ask them to take me off their mailing list. That is when I saw that they were charging me hundreds of dollars for cable service that had been transferred from the old erroneous Comcast billing. I called and spoke with an agent who was able to zero out my account, with the exception of the $210 owed for the black cable box. She said I could return it in person at the Hermosa Beach Office on Valley Drive. So, I did.

It's been a few years now so I don't remember the dates. I honestly thought everything was going to be good to go, but as you will see. It is not. I gave the receptionist (one of three sassy black girls running the show which is an odd sight in a beach town like Hermosa). I gave her the black box and she turned her monitor so I could see the final balance of $210 disappear into a nice zero! Finally, I was stoked! Another black helper gave me what I thought was a receipt of the printer and I went on my merry way.

I know it was a busy day and I didn't read the paper until months later when I got another bill from Time Warner. I opened it in great expectation to see the glorious zero balance and was shocked to see a $420 charge for the $210 [that was supposedly credited I had seen the screen] and now for an additional $210 [that they were saying was for the box that they claimed had never been returned?]

What craziness is this? I immediately wrote an accurate and in depth letter to the main customer complaint office in El Segundo and followed up with a phone call with yet, another sassy black woman. She was unreasonable, rude, threatening and hostile insisting that I owed their company this money. This is wrong. I don't owe them a penny. They have put this false charge on my credit report and continually call one of my son's phone numbers and harass him. I want them to nullify any charge against me and to fire those cross-prejudiced war mongers who disguise themselves as customers service agents.

The tech had already been to my house, cut off service from the pole. Called them back. They told me that it would be a week before service is turn back on. If their rep can't understand that people get upset about things or bills she is in the wrong field, customer service. And will not get credit for the week. It will take for them to turn back on. Bottom line, I need to find an entertainment service that keep their word on how much your bill is going to be. Times are hard and every penny counts. You can't budget a bill that keeps changing every month. That's what the whole complaint was about. Comcast rep told me that she wasn't changing anything any ways. That's when I really got upset. I don't recommend anybody to have Comcast. They are the worst. Jacksonville needs to kick them out like they did AT&T.

We called to complain about the slow service and chat experience. The rep said we were only getting 1.5 Mbps. He said we needed to call back during the day since he couldn't do anything to help, not even take a message. We were very dismayed with Comcast, especially by the slow speed, so I sent them an email. Those crooks at Comcast responded by email, "We do not even offer a 60Mbps level of service." But they are caught because a rep we talked to over the phone previously said they were offering 60 Mbps for $29.99 not too long ago, which is when we heard about it. They said, "You are on a special rate for our Performance level of service (Downstream speed up to 12 Mbps/Upstream speed up to 2 Mbps)."

The Comcast email we just received continued to add insult to injury and say, "If you have proof of the offer you refer to, you can try scanning and emailing things to us but most attachments are stripped at the server level by our firewall so we cannot guarantee we would receive it. If you cannot email things, please fax us instead." Lesson learned here: do not to trust anything Comcast says. And finally they admit to overcharging us $10, stating, "In closing, the $10 was for a Self Installation Kit but review shows no kit was ever sent to you.

they are crooks. I'm so perplexed by the unethical business practices and poor customer service that I'm ready to switch to another provider a.s.a.p.

I questioned a Voice Service fee on my September statement in the amount of $50.00 and was told it was for the tech who replaced the wires. When I scheduled each service call, I questioned a fee and I informed that I would not pay for the service call. I was told I wouldn't be charged due to my ongoing connection issues. They are refusing to give the refund now because they are saying that the wires in the house are old. In 2006, Comcast was the company who initially set us up, connected all the necessary wires to begin with. We didn't have a problem before we disconnected Last October!

So the excuses from Comcast have been from working in the area on changing the system, updating issues with the equipment, and that we have old wires. The second issue with Comcast is, I owed them $109.39 from October and was billed on Nov 7th, 2011 for $164.19 due on Dec 7th. They are saying I am over 50 days overdue on $282.32. I was told they sent a disconnection notice in an envelope which does not show who it's from, so, I didn't open it until today, December 4th.

I throw mail out that does not disclose the sender. I thought it was junk mail in fact, I tossed it and for some reason I took it out of the recycle to open it. There was the notice. How responsible is the company for this? They also said they emailed me, but I never got an email. I feel jilted by Comcast.

Here it is now October. I wait for them to reconnect my service and a week goes by the two, no service. I left town for a few days thinking they'll come out and take care of it, never did. So I called and say, "hey what's going on with my internet." They say it's connected and I'm like no, it is not. I had my computer on and for the last week or so and nothing, no lights blinking on the modem, nothing. So I go telling them about it for like 3 days then I get a tech telling me, "Oh, it connected in my sister's name, hold on let me put this in your account. It won't take a minute." Then he does it and it's connected.

Then out of curiosity, I ask them about my internet package and he tells me my package was $57 dollars a month. I was like, "wait you people have messed up again, I was ordering basic service $19.99 a month." He goes, "oh it says and I say this mix up mess up has been going on for months." Now he tell me he's going to correct it, tells me it's been on for months this way and I go to check my computer to find out I have been charged this $57 a month. When I ask for $19 service, I find out I had the $19 service connected but being charged for the $57. My speed was 1.5 mbps and the $57 was like above 12. "You have been ripping me off from the start."

Then they finally get it fixed and I get a bill of 230 dollars for what 19 dollars a month which finally was corrected in November. You gotta be kidding me. Then I find out you people charge for a month in advance which is another rip off half the time your service drops speed or is down in some areas and your telling me we have to pay you for service we don't have. I will be reporting this to the Better Business Bureau. This is your so called good business plan, well it sucks.