Xfinity Internet Reviews

I do not like the installation because it is mostly do-it-yourself installation unless there is some addition wiring (in-house or outside) necessary. I prefer to have service techs install and get me going. Service is fairly steady with infrequent service interruptions. Home service calls are guaranteed to arrive within a certain time period and if not you will be compensated. However, customer service is slow. Even when I go in-store, I find the waits long, long, long. Telephone service often is either out of state or worse yet out of the country.

Installers put the internet connection in very quickly and had great customer service. I have a dog and they were very attentive to him. It was very nice. The gentleman was very knowledgeable. He answered all of my questions until I could understand. They treated my home very well. However, the internet is very unreliable, would slow down all the time. It seemed as if the tiniest storm would cause it to go out. Most of the time the speed is okay, but when we add any WiFi capabilities such as phone or laptop the speed slows significantly. Makes it hard to let visitors use the service. Online or phone customer service is lacking as well. I hate when I have to call, I'm always going to be put on hold for up to twenty minutes.

A gentleman came to our home at a time that worked for me. He was in and out in a timely manner as well as he was quite about the whole process as my small child was asleep and he did not want to wake her. I never have issues with reliability as far as the internet service but the customer service is not very reliable though. They have horrible customer service with the few people I have dealt with. Including a late payment where a person came to my house at 9pm on a Sunday to try to collect the payment. When I refused to open my door he continued to call me, he has no form of identification. The main reason I stay with Comcast is because I am able to use so many devices at once without anyone suffering from slowness. The speed of internet is very fast.

The internet speed is super excellent and it offers many different package options. However, I wish the speed was a little faster for all the things that I use it. Overall it works ok but not where it be better for all my daily tasks need. Prompt service was my key decision to choose this company. Very quick installation and no issues setting it up. Staff was very knowledgeable about what he was doing, was quick, and in and out. I am very super proud of this company. Customer service was great. They were very helpful and answered any and all questions/concerns that I had for them.

Sometimes the Comcast Internet Service works perfectly but sometimes it crash or goes really slow. But overall it comes in handy when you are bored and have nothing else to do. Overall the speed of my internet service is wonderful. Videos don't take long to load, the kids can do their homework and complete it. Television works fine and my husband loves it. During installation, they destroyed a few household items and furniture wires were everywhere. They tracked mud all through the home and left it like that. But customer service was okay. They listen to your problem and work very hard to fix it. They are polite and speak clearly. When I call them, it's never a fail.

There have only been a handful of times when my internet service went out or was slowed down. Anytime I'm using my internet service with Xfinity, I'm very pleased with both the speed and reliability of their internet. I live in a remote rural area, and although I gave Xfinity my correct address, their professional installers were a day late with installing my service, because my address does not show up on GPS. So in reality, it wasn't their fault. Anytime I've ever needed to contact Xfinity's customer service department, I've always been connected with a friendly, knowledgeable staff member, and my problem has always been resolved in one phone call. The speed of Xfinity's internet service is incredible, and I'm extremely content and satisfied with their internet service as a whole.

The installation was fast and easy. The dude who came to set it up was friendly and professional. He also showed me what to do if I ever had any issues and made it easy for me to understand. They have the BEST customer service. I only had to call a few times in the years I had them, and they always got my issue fixed as quickly as possible, and the people I talked to were very polite. The internet service has a super fast connection and I never had any issues connecting or with the speed of loading websites no matter how many devices I had connected. I never got any error messages while logging onto websites unless the site itself was having an issue.

I'm generally satisfied with the quality of Comcast's internet and cable. The internet is mostly fast and reliable. There is no buffering. I don't have to worry about waiting for videos to come on. I've experienced the opposite before and this is a much better experience. The internet sites that I use and services make this is pretty much a necessity. But the customer service can be very frustrating. When issues occur I sometimes get a few different answers but gets resolved. It instantly is fixed when problem is addressed and service fixed right then. I don't have to wait long at all and it makes Up for initial delays. I was also pretty satisfied with installation. It was relatively quick and not messy or ugly but the hours to wait were inconvenient. The knowledge of installer was very good and problems were fixed right away.

They are very reliable, fast and affordable. I love using the internet and this makes but fast and easy to do so. Installation was quick and easy. Everything you need Tonkin is right there in the manual and if necessary a service man could do it for you and be out of your house and out of your hair in 10 to 15 minutes. Customer service is off the charts great. The people are very respectful and always remember that the customer is always right. I would recommend Comcast to anyone who was looking to buy a internet device and did not know where to go or what to do. This is genuinely amazing and you it was one the best decisions I have made with regards to my electronic service a long time.

It took two weeks to do the installation but it was worth the wait, time and money. They are fast and make sure you are satisfied by the time that they leave. Customer service was wonderful, respectful and was on top of your problem or issue. I would recommend Comcast to anyone who would want fast and reliable cable and internet.

I was told there was a charge if I wanted the option of a technician to come to my home and install. I chose to do it myself because I'm already paying them enough for the service. Generally I have had pleasant experiences with the customer service representatives I have dealt with. I have had a few miserable people who don't know what they're talking about but that seems to be rare (because calls are recorded). My internet speed is mostly fast. Sometimes it lags if there are too many people connected on a number of devices. Also slower the farther I get from the modem. But I haven't had any major problems with my internet reliability and when it has not worked, a few times, they're good about fixing it. I do like that I don't have to worry about it not working very often.

The installation is a little meh. It really could have been better. The cords were a little wonky that I had to fix it myself. Not a total good thing. Besides the obviously subpar installation, the customer service was pretty good. They are lucky that they hired such good people for their customer service. Also, I would pretty much say that I am happy with the reliability of my internet service. I specifically say this because it rarely lags and it not drop my info. Though the reliability is good, but the speed is satisfactory. It really could have been faster and much more than what is given. Maybe increasing the speed by more that 30 Mbps? That should be good.

It took a minute for the men to get here, but the once they did, the installation was quick. It probably only took about less than ten minutes which is my kind of service. The internet service works when there isn't a storm. It is a really good service connection when the sun is out but on any other day, it's not as good. However, their customer service is not the best and not the fastest. But every work place has its rude person. But when I called everything was just fine although could've been better. Otherwise, I wouldn't mind recommending.

When Comcast came to install, I had people who knew what they were doing and I had no problems with them at all. The connection is great and their customer service is very good. They have very nice people and any issues that I have had they are very quick to fix. I would recommend them to a family member or friend because it's extremely speedy and has given me very little problem. I just absolutely love it.

Coming from another provider I chose to go with Xfinity for faster service due to lagging on my old service. The technician was prompt, the internet was fast but they failed to tell me about a data cap of 1tb. My family all work or go to school, Comcast told me we hit our cap in 3 weeks which I find to be impossible. I talked to 5 people from Comcast who told me there had to be something wrong with my internet because less than one percent of all Comcast users use that much. Three told me basically to suck it up and pay the extra 50 dollars each month, NO WAY! The department that is just for internet usage said there is nothing they can do and won't investigate and I had to figure it out on my own. PLEASE! Your measuring service is faulty and you expect me to find it on my own? What am I paying you for! So I canceled before the 30 day trial period ended.

The installers were on time and professional. We did have issues with proper installation though as there were issues with the internet connecting with the TV so we were unable to use some of the services that were available. but the service seemed to work fine most of the time as it was reliable and secure. The speed was really good as it seemed like it connected very quickly and enabled us to get what we needed in a fast fashion. It was faster than their competitors. The biggest area of concern was the price they charged as it was way more expensive than their competitors. Also, their customer service was not very helpful at all in resolving the issues with it working properly as they came out several times and were unable to resolve the issues which caused us to leave them.

Our installation experience was good! The man was friendly, knew what he was doing and was quick about getting his job done. I have had some terrible experiences and this was not one of them. We have the fastest speed you can get. There should be NO issues with three people using the internet at the same time. But there is. And often, it is sort of ridiculous considering it is the fastest we can get in our area. Also, there are a lot of outages. Usually while states at a time. Very inconvenient, super frustrating. When customers aren't given anything to make up for the fact that a service we pay for is down, it is discouraging. Sometimes it seems like I am throwing money down the drain. If we ever have a serious issue with our service, calling them up usually provides some answers and leads to a resolution. However, their customer service representatives are extremely rude.

Internet installation was part of a bundle service and the first technicians that came out were not honest in options that needed to be completed. I was so unhappy I tried to change service but in my neighborhood there was not really another option. This was a couple of years ago and I know I had several more examples where I was completely dissatisfied but since the install was completed, the correct equipment provided I've not had an issue and my last technician was open honest and shared his work contact if I had further issues. He saved the service. Also, customer service is best when you don't need them. My gut instinct is to find a solution without reaching out to customer service via phone because of some really negative experiences. When I have gone to my account online though, their chat reps are quick to connect to see how they can help. So for this reason I have rated satisfied.

The speed of the internet was remarkably great and reliable. It was always at very high speed and that's what I was looking for. There was never a time that I had to wait for it to get fast or a slow moment. I was always able to connect even with bad weather and no matter where I was I could connect my wireless devices to the wifi. The installation was very fast and easy from what I watched them do. They came in and had me all set up within an hour. They were very professional and courteous. Customer service was good also but the only problem that I had with it was that most of the reps spoke English as a second or third language and I had to keep repeating myself or could not understand what they were saying.

The installation was very simple, they were in the house for like an hour which compared to other companies is like half the time but there was already cords hooked up. The speed quality of our internet has been good. I haven't had any issues uploading videos or playing games where I had had these problems with my last internet provider. In my opinion, it is a reliable service compared to other providers that don't stay active as well.

Comcast is average and not special. They take some time to answer questions when they are contacted by email and then the messages aren't super clear. During installation they were clean and fairly quick and on time most of the time. They didn't need to pull any cable in the walls but had to add a booster which cost more money. Its speed is ok and allows for gaming but sometimes there is lagging when we have three or more online at the same time. The speeds go down when this happens.

They have great service and selection with little lag or fuss and confusion. I can get on there quick and secure without any worries or problems and usually have no connection or security issues at all. They have very fast speed compared to the competitors. It remains fast regardless how many people are using it. They keep up with everyone and what they are doing. The installation is very easy and simple. I can basically do it myself and have a support person on the phone to help you step by step through the process. The customer service is amazing. There's always a free person to talk to whenever you need to talk. Also, they always have useful advice and always help with whatever issue I may need and they do it quickly to get me on my way.

Comcast provided great service when they came to install my internet service. The provider was kind and courteous and helpful. It is reliable and I get excellent internet coverage with them. It is really fast with everything that we have connected to it and hardly ever lags. Everyone can use it at the same time without any problems. Every time I have had to contact them with any issue, they have been so kind and helpful. Also, everything gets resolved quickly and effectively.

The installation went smoothly and the installer was courteous and spent a lot of time doing things right and then took extra time to explain everything. The speed of the service is great when it's available and I always have plenty of data left at a very high speed when I can use it. However, it tends to go out during bad weather. Also, I hate that its connected along with the cable. It's way too expensive and the service is terrible and has never been reliable, lots of outages with no compensation for time lost. I would never use the company again.

The installation was quick and easy to install and they were good at being on time for installation services. But my internet's upload speeds are horrible. It sometimes takes an hour or two to upload a 3-5 minute video. Their service has quite a few days with outages but the download is decent depending on the package. When using a lot of devices you have to spend a whole lot to get reliable speeds. The weather seems to affect them and the router needs to be reset often. The dual modems don't seem to hold up well. It definitely seems like the equipment is not as reliable as some other's equipment. In addition, their customer service is a hit or miss. Sometimes you get someone who really understand and tries to help, other times not so much. Sometimes, it can have long waits and the automated system to get to CS is not that great.

The installers came in and out pretty quickly at the right scheduled time, so we didn't have to wait for them. They also gave us all the necessary tools to fix issues ourselves. Their customer service were friendly and helpful too. When we first called in. They were thorough and explained things in a way that we could understand. They also gave discounts as often as they could.

My service worked excellent and it rarely needed service. Also, the menu was easy to operate. My installation was great. The servicemen were on time for the appointment and they cleaned up after themselves. The service was installed quickly and efficiently. This was an added cost which increased my 1st bill a lot more than I anticipated. My speed was excellent and I never had a problem with speed. There was a lot less buffering than I experience with my current service but it is a lot more affordable. Vs the cost, I'm comfortable with the buffering now and then. On the other hand, the service was just more than I was expecting to pay and kept going up. Mostly the cost made me change service. In addition, my customer service experience was not as good as the service, to say the least. There a few areas the company could work in to improve the overall customer experience. CSR were sometimes short, and not helpful.

Comcast is an awesome company. It has very fast speeds and no problems at all great for gaming or anything you need Internet for. There are no lag or slow speeds at all and although at times it does run slow due to weather or outages but for the price you can't go wrong with this speed. However, customer service can be better. They are sometimes mean and say that you need to pay more to get better speeds. But overall great service and would call them if I need help. Also, the installation was fast and easy. Someone came out and help me through it all. He didn't get mad and with no questions stood an hour to explain if problems happen. I would recommend this provider to anyone.

They came and had all the services set up. The set up took less amount of time and there was no issue. The people were qualified and knew what needs to be done for what kind of set up. But they take too much time to send a CSR. They are known for being terrible. They have taken too much time to get the easiest things fixed but it should be easy and friendly. They must improve the customer service and make sure that they respond in time. This is the most important thing. Also, I feel it is more expensive than its value. I don't like some of the hidden costs. But excellent speeds and can be used on a lot of devices at the same time. This is the best service anyone can use. It is fun to use these speeds make it easier for everyone involved. It is ok but I am not satisfied.

Comcast has worked ok but it ran a bit slower than usual. It never kicked me off but just loaded slower. Some days it would work at a faster pace depending on how many devices were linked up to the internet. It's very annoying. Whenever it's just one device running on it it's super fast and gets the job done. The installation was fast and the tech was very respectful. He put on shoe covers so my carpet wouldn't get dirty and cleaned up after himself. Customer service was always willing to help whenever I have a question or problem. They also have someone out within a day if I need any repairs. Also they will explain my bill if I ever doubt anything or have an issue.

Comcast has always been very reliable for us. I have never had any issues, even things like outages never seem to happen. This is especially great and wonderful when the kids are stuck in the house and need to be entertained while mom does laundry or dishes. Installation was fast and easy. I got a box in the mail and it instructed me through the installation and I couldn't have been more pleased with myself or Comcast. They really make it completely idiot proof and I like that about ANY instructions.

Installation is quick and easy and all info is explained along with all options. The best service, always available, kind to their customers and willing to help every time you need them. I like using this service because you get an hour free each month and it's the only one I know that does that. Also, it is reliable wherever I go and is always fast and up to date. Service is great and dependable. I would highly recommend this service to anyone with an honest smile.

Installation was very quick & easy. It took less than 30 minutes to install and I did not have to wait more than 3 days for a technician to show up. The customer service dept has always been very helpful in walking me through any issues step by step & are very patient. They always stay in the line until the issue is resolved or all options have been exhausted. I have never had any problems with the speed of the service. I am always quickly connected whether it be with my computer, phone, tablet or television. The only problem I have ever had that they could not fix was in regards to connecting Netflix to my smart tv using WiFi.

It's really fast and it never moves slow. It is easy to get it to do whatever you want. It is very reliable. It has never stopped working when it is supposed to be working. Like when the bill has been paid. It did not take long for the workers to hook it up and it did not take long for the company to make it work. It is very easy to hook up and connect so you can get started using it. The customer service is very good to me. They are always kind towards me and they seem to always have something nice to say to me. When I need help, they are always ready, willing and able to help me.

When you have installation hooked up have to know what you are getting. I talked to a service provider and they sounded genuine. Told him or her to find the right installation they have and he or she was nice. They came through and fixed everything up and it is now up and running. They did an awesome job. Also, they are always helpful with any problems and great customer service. So it was a ok experience. It is useful and cool and the internet speed is fast. Comcast's a very trusted company. I would try to recommend it to a neighbor.

The person who installed my service was on time, friendly and knowledgeable about the products. He explained the features and ensured that everything worked properly before leaving. Customer service is also open twenty-four hours and are always friendly and willing to help. Each time I have called, my issue or request was handled quickly and professionally. The service is speedy which is very important to my family. We use the service for a multitude of things including for work and school so high speed connection is a must. My internet service is very reliable for the most part, however I seem to have to reboot my system often and the reboot process takes too long.

Comcast was always there and working when I needed it on. It could be counted on even when in school for projects and online tests. There's no issue with speed. We have no problems with the internet timing out or having larger buffering episodes while watching Netflix. The installation was as easy as possible and had no issues with getting it set up where we wanted it and without any extra mess or headache. I dealt with customer service during the set up and they were great and easy to work with.

Speed is ok most of the time. Ours is 25 mbps and I don't have the really fast internet. We can only use 2 devices at one time without really bad lock up and lag. Then We lose internet access 2 to 3 or more times per week. It's also so expensive they could do better. Then Sometimes when we stream movies they lag so much we just quit watching. When we first obtained internet, the service tech, who was local, spent several hours making sure it worked correctly. He went way beyond what we expected. But when we have a problem, and call customer service, we always get someone from another country. It's hard to explain what the problem is and impossible to understand what they are telling you to do to correct the problem. And you have to be the one to correct the problem.

The installation was easy self-explanatory and Comcast also sent a guide to show you exactly how to do it yourself. If you had any concerns there was a number you could call. The customer service was great. They started you off with an automated help so you weren't having to wait for a person and 9 out of 10 times they solved my problem that way. The service reliability was great, wasn't slowed down when downloading movies or when multiple people were using it. No interruptions, no problem streaming videos or playing games and the wireless stretched fast. The speed is awesome.

The installation was very quick and easy for the Comcast installation guy. He was a very nice man and he seemed to know what he was doing that day. Comcast's customer service guy was very nice and easy to deal with. He answered every question in a quick and easy response. They are very reliable and the internet is very fast and easy to use. It is a lot quicker than the one that we had before. I would really recommend them to anyone who is looking for a good and reliable cable company for internet.

It didn't take long for them to install it and they showed us how everything works. They're on time and professional. The customer service has gotten better over the years. More reliable and don't leave you on the phone waiting on hold like they used to do. Speed is gotten a lot better. I can download files faster. It's good for work and for watching videos. Internet doesn't go out too much so it's pretty reliable. And when it does go out they call you to let you know how long it's going to be out. Thank you.

Their installer was very nice and polite and had been respectful with the service. The person is very knowledgeable about the services and providing installations about the services. The person explained very well the information about the services and what is included. The person did his job in a timely manner and quick with the services. I was pleased with the speed of the installation of the service.

Comcast Internet Service is a very unreliable service because of frequent outages and rebooting took forever. Reboots were frequent thus speed was always like quicksand... slow, sloppy, cumbersome. Customer services gives frequent excuses for these outages but it continued to happen. During most calls I would be placed on hold for several minutes (often 10-15 minutes) and then when service person did return would be passed to another representative and sometimes 2 other reps to get goings taken care of. A huge window of time for when the installer would come was unreasonable. The installer showed up 45 minutes after the 6 hrs window of arrival. When he finally was ready to install he had to leave to get supplies he forgot. This was one of the slowest services I've ever encountered.

Comcast didn't crash as often as some internet providers that I've had in the past. I was able to download music and apps a lot quicker and easier with this provider. Also, I am able to stream videos a lot easier as well. The installation process was kind of tricky for me. It took me a while but once I had it set up it wasn't a hassle for me at all and I didn't have to unplug anything for it to work. Customer service has always been kind to me whenever I did have problems. They were nice and helped me through whatever situation was in and help me solve whatever was wrong.

Service is fine, not many problems. Satisfied with it in the time I've had it. No issues with the product or the installation at all. Haven't had any outages. Easy to use. The customer experience is ok. Haven't had long wait times when calling customer service. Pretty quick and seamless. The internet speed is pretty good. Haven't had problems with much time outs or lagging even in bad weather. Would probably recommend to others.

Comcast works just fine if I'm the only one home. Then I have my phone connected and usually the TV watching Netflix. But as soon as my husband gets home and hooks up his laptop and phone, it starts getting slower. Our Netflix is slower and the internet on both of our phones is slower as well.

Comcast came out and installed rather quickly and the rep was very polite. I have great connectivity and reliability on all phones and laptops, etc. There are times when we have an issue with it lagging, but as we are running over ten devises on one network I'd say its rather impressive overall. Sometimes it slows down for a few mins but it catches back up and runs smoothly most often than not!

Sometimes the speed fluctuates and sometimes there are issues connecting, but overall the service is pretty reliable. Speed is normally pretty good but occasionally we will see a big reduction regardless of the number of connected device. We have no major concerns regarding the installation process of our high speed Internet. The time frame of installation is pretty wide and cause a person to lose a good sized portion of their day. But with regards to their customer service I have been lied to several times by Comcast agents who have promised to waive invalid fees only to receive the bill and see the commitments were not met.

Comcast Internet Service were installed pretty quickly. They were very easy to deal with on that part. However, it is not reliable or helpful. Our cable would go out often, internet would often freeze up or be super slow and it would take too long to load up websites. It was ridiculous. Their customer service is not helpful at all. They did not listen to our complaints or try and help when we needed them to or reimburse us for time lost. Also, they're way too expensive. Never any discounts or special offers.

The installation tech was friendly and courteous. He explained to me how to use my new service in depth and made sure he answered any and all of my questions. The reliability of this provider is definitely on top. I never had a service with this fast of speed. I was able to use multiple devices at once and never felt like anything was being slowed down or overwhelmed. My connections were always great and rarely had problems with service interruptions. On the rare occasion I did have a service problem, the customer service associates always took care of it politely and fast. I felt they really cared about me.

Comcast internet speed is very efficient. I get my work done so much faster now that I'm not lagging so slow with the internet. My family and I watches and prerecords a lot of movies as well as watching live tv for football or other sports we enjoy. The man who came to install our dish felt like a tree needed to be taken down. But when we removed the tree he realized it wasn't necessary and it was a large growing healthy birchwood which our moose rely on to eat when they migrate down the mountains to find better food. The remotes were easy to use and we don't have to walk to the boxes to manually look for a show by clicking the channel up and channel down when recording dvrs. It worked great overall but was very expensive.

I am pretty satisfied with Comcast internet service. The internet speed is the best part. If having XFINITY the speed of the internet service provider is second to none and I would recommend it to anyone. However, the weather is bad in Michigan a lot, and sometimes when the weather is bad, the system skips out and jumps a lot. The connection is broken, then it is hard to connect with Customer Service. Their customer service is just ok, but the customer service reps sometimes do not have the best attitude. They are not well informed and they don't note anything. The installation is good now but at first we had a lot of problems because the installation was not good and it took about a year to get it right.

I have never had any issues with not being able to connect to the internet or not being able to watch a program on TV. It always is dependable. The workers that installed the internet were very nice, courteous, and respectful. They keep your best interest at heart. They work around your schedule and will come by to help you with any issues. I have never been put on hold for more than 5 minutes and I can always talk to a service provider when needed. They fix anything they can over the phone and send a worker out when needed. My internet has always been fast and never seems to slow down. We often have more than one person using the internet at a time but you can't tell because it doesn't affect the speed or quality.

The installer was knowledgeable and so was able to complete the tasks timely. He also took the time to explain what he was doing, asked if I had questions, and checked the wiring I already had to make sure there were no issues before he left. Great channel selection and very little downtime. My internet speed is fast enough to support multiple devices in use at the same time and has seldom been an issue. The equipment is reliable, and the service is seldom affected by the weather. Occasionally, buffering takes longer than usual but I would estimate that it is only 1-2% of time. However, customer service, whether through the website or by phone, can be time-consuming and sometimes not particularly user-friendly. However, all employees have been courteous and patient.

I have good results with this service. There are occasionally hiccups, but nothing that hinders my enjoyment of the experience. I want to continue using it for the foreseeable future. I'm happy with the speed of the service. It's hard to believe how far we've come from the dial-up modem to where we are today. I'd be hard-pressed to want or need higher speed. The installation of this service was very good. It was seamless and easy enough that I don't even remember doing it. To me, that's a sign of how good the experience was. I don't need customer service very often but when I do need help the representatives are friendly and helpful. I've generally been able to solve issues with the first call.

Installation is normally flipping a switch and then dealing with support to actually turn on your service. Also there are transfer fees if moving and a repeat customer. Agents on the phone are typical at best, maybe annoyed or often times rude and condescending. It really depends on day or agent. What more can you say other than minimum wage employees who dislike their job? All around Comcast's service was okay, but overpriced for the up speed and down was good during off-peak hours and assuming you are not being throttled to crippling dial up speeds for using their service, web TV and video games only are enough for them cap you. For the most part it was on, but with standard outages, AM outage, PM bandwidth issues, occasional one day off outages with occasional drops in service randomly.

Comcast went above and beyond to get me hooked up. The apartment I lived in needed all new wiring and they made several trips to my apartment to make sure they got it working properly. The installation was very good and the installer was very nice and understanding. Also, whenever I had to call customer service they were all very nice and courteous. I had to call many times because the apartment I lived in wouldn't let them run the new wiring. They got everything straightened out and was very understanding about it. The internet never went out too and the speed was a lot better then what I have. Now I could play all my games without lagging and I could download pretty fast as well. We ran two computers and my phone and it never slowed down.

The speed is pretty good most of the time. I play World of Warcraft and rarely have much lagging issue with it. I never usually have problems with the speed when playing videos either. But the main problem I have is my cable going out or the router resetting itself without warning and my wifi going out or slowing down to a crawl. This last time wasn't too bad but the guy who did my installation at my old place was much faster and more efficient. They did clean up all the extra cord length from the last person who lived here and switched out my old equipment for newer ones. I haven't had much interaction with the customer service lately but, it was fairly easy to get my issues taken care of when I did contact them, my issues were resolved with minimal effort or wait time on my part.

Comcast has fast and easy do it yourself installation. All you need to do is get your equipment and take it home and install it yourself. No waiting on a person to come to your house. They have different speed packages for all your needs and low prices to fit all kinds of budgets. They also have great customer service. They are very helpful if you need to change plans or have a question about your bill. They are also there 24 hours a day to help at time that works for you. Comcast internet service has fast speeds that you can use to play games or watch a movie with. The spores can be slow at time if you have lots of people trying to use the internet at the same time for different things such as online gaming and just checking email on your phone.

The service guy arrived within the appointed time and got everything connected within an hour. He did a pretty thorough job and everything worked fine after he left. Upload and download speeds were satisfactory, not better or worse than the competition for the price we were paying. But it would have been nice if they offered a bit more. In the five years with Comcast, there were maybe less than ten major service disruptions. However, they did a good job notifying us of the issues and fixed the problem within a relatively short time. We've also had a couple of billing issues but they were also taken care of quickly.

When the Internet is working well, the speeds are very fast but it tends to go out frequently during the morning or night. We have been very satisfied with it so far despite only having it for two months. We love having access to internet around town through Xfinity! The installation was quick & the tech was so friendly! It went in quietly & within a couple of hours. They even helped us figure out how to disconnect & return our old router. I haven't had any major problems but so far it has been great. The one time we have had an issue we received a response in a friendly manner.

Our Comcast service is almost always working. We have only had a few times in the past 10 years when it was down. We live rurally so some things are out longer in our location but we have not had this problem with Comcast. Our internet speed is good. Once in a while a video will pause and buffer for a few seconds but it rarely lasts long and doesn't usually cause much of a disruption. It has been years ago since we had our cable and internet installed. It went smoothly. However, I thought the man that came out to do the installation was not very friendly and was not very helpful with my questions. Customer service has been okay (not great) with Comcast. We have better luck getting the help we need when visiting the physical Comcast store but the wait was very long! It was worse than the DMV for wait times.

The people who did the wiring messed up & my cable company won't fix it so I am stuck with internet connection that stinks & there is nothing I can do about it. The internet cuts out all time & disconnects when you are in the middle of doing something. It takes too long to reconnect & you lose the spot you was in when it was cut off. When I call the internet customer service number they know what my problem is but continue to not do anything about it. But I can't switch my internet provider to another company.

Easy with instructions to have yours installed at home. Like a do it yourself kind if thing. And staff is always a phone call away. Great communication. If you have a problem, just chat with a customer service Representative. They will help and be friendly about it compared to other companies. I have like a friend in these people. They are so nice!!! I like them. Very very reliable. Had no big issues. Only if it was bad weather. But What do you expect in that circumstances. I would highly recommend them.

Compared to the Windstream service I am forced to use now, Comcast was amazing, and so was the price. They say you don't know what you've got until it's gone, and it is quite accurate in this case. The initial call for setup was smooth and installation was Very easy and efficient, and the technician actually showed up when they said they would. I was pleasantly surprised.

It was a pretty good experience with Comcast. Installation was fast. The employees know exactly what they're doing. Were very kind with respecting my house. Even took time to put something over their shoes so my floor would not get dirty. Just fantastic job. Customer service is great. They treat you good and are very kind. Their reliability was overall good. Fast to fix any issues. Always concerned for their customers being satisfied. Would definitely recommend to any family or friends.

We have very few problems with Comcast. They are very friendly and helpful. We no longer have the issues of having a satellite dish. We would never go back to previous service. Their installers were knowledgeable, quick and very efficiently installed all of the products for the triple play package and showed us how everything works on the new platform. They arrived on time and took the time to make sure we were comfortable with how everything works.

The installation was quite odd because we were supposed to have someone come down and do it for us but my brother-in-law ended up doing it because it took so long to get a hold of the people. But the customer service has amazing reviews according to others and I'd have to agree. They are fast and accommodating. They walk you through everything and help you quickly.

The Internet speed is enough for the 5 of us to use it and still have decent download speeds but sometimes it has trouble when we are streaming through the Kindle fire stick. The service is mostly reliable but when it does go down it is hard to get someone to fix it. Also the billing has been incorrect multiple times, they always fix it but it is a hassle. For the installation, they came out and set it up quickly and made sure it was working. In general their service people are very nice and do a good job. However, hard to get anyone on the phone that speaks English well and often it takes multiple calls to resolve a simple issue. If you go to the store it is even worse and you will wait hours.

Comcast Internet service is overall great service but somewhat expensive when bundled with cable. Internet speed is fairly good except for streaming Netflix or Youtube during peak usage times. It tends to time out at exactly the wrong times when I play online card tournaments. Internet reliability is only fair. Some disconnections can be attributed to old devices and improper placement of wi-fi access point. Others happen during peak hours when streaming videos or movies. Then, many times you can expect to get button hooked into extra services or extra channels that you may not exactly want. Additionally, they raise their prices at least yearly forcing you to call in and negotiate a package deal. Also, I did not have any issues with installation as the provider was on time and knowledgeable. I would highly recommend this service to anyone that is interested in using Comcast/Xfinity.

Installation was so fast and so easy. All the installation guy did was ask a few questions about our plug-ins. Plus, my customer service experience was great. They treat you with respect and are willing to help you with any problems that you may have regarding the situation. The internet speed is awesome and always fast no matter what. I guarantee it is the best. You can practically look at anything you want without any worries about any problems.

The installation was very easy. The instructions were clear and easy to follow. It only took a couple minutes to set it up, change the password, and have working internet. In our location, the internet runs smoothly. We haven't had any of the common disconnecting issues either, so this provider has made us very happy. The speed is phenomenal. We play games, so we download quite a few over the years. This is the fastest I've ever had my games download. It's been almost eight months now and I haven't even had to deal with a customer service representative yet, which makes me very happy as I hate making phone calls.

I like Comcast. The installation was sweet. It was quick and done great with no problems. He even explained everything to me that he was doing. He came at the right time that he said he was coming. Customer care was good. All the problems I had was fixed. They were very helpful even after I told them I wanted to end my services with them they still tried to get me to stay. But they barely spoke English. I also love the fast speed and I enjoyed it. It's always on point and never a problem. It's wonderful, great, and they really do deliver on speed. I wish I still had it but I wouldn't go back until they do something about their price. In fact, I wanted to stay but that $500 a month was killing me.

Comcast was very reliable. I had no issue with my service or connectivity and customer service was always helpful if I needed it. They took time to listen and understand why I was calling and did their best resolve my issue in a timely manner. They were very professional. Their employees are friendly and respectful and knew what they were doing and the installation didn't take long. I didn't have to wait for weeks like some other companies. Also, the Internet speed is fantastic. It's very fast and reliable connectivity. I was able to game and stream music and movies with ease. No hassle no buffering. Very reliable internet. Would recommend this company to all my friends and family.

The internet service is pretty good. Speed is sometimes fast but can get extremely slow. At times it won't load pictures when looking at websites and will freeze when watching videos. And sometimes it will stop working and I have to restart my devices in order for the internet to work again. Also, customer service sucks. When I try to do something they don't cooperate and they will charge me more when they don't need to sometimes. But over all it's alright. The installation was pretty fast and easy. There was no problems. The device isn't big and you can't find it in my house if you tried. It's convenient.

Comcast has amazing service. We scheduled installation and they arrived on time and were in and out very quickly. They answered all the questions we had and were great with keeping the place clean after they were done. They also have great customer service. We can call in and get fast and effective service. If they can't help right away they call back quickly and if we need them to come out they're here within hours.

The router kept malfunctioning and I would have to restart it constantly. Besides that I have not had many problems with the Comcast's service. Installation did not involve much from me and it did not take very long. The service representative was efficient. Only qualm is the window of time for arrival they tell you. It could have you waiting around all day. Helpful, courteous representatives when I have called with any issue. Also had a good experience when I needed to pick up a new remote for the cable we have from Comcast as well. The internet speed is pretty good unless I am using my phone to hook up to the Wi-Fi. Sometimes (maybe the reception) is slow. When using the desktop it is faster.

I don't really have a problem with our internet service ever. Our wifi could be a little better, but I think it's because so many use it at once. They have very easy installation. I did it myself and I am not very handy with electronics. It was simple, fast, easy and step by step directions! Every time we go to pay our bill the sweetest woman is at the counter. I usually wait to see her especially. We have never had an issue with speed on our desktop computer, just wifi every once in a while.

Xfinity is not always reliable, because sometimes the wifi box goes out and stops sending data. But overall the wifi is ok. I moved to a new place and it took a long time for them to come to the apartment. When the workers came, they were very nice and installed the box. But after a day or so the cable stop working for no reason and the channels would not come in at all. It took a week to have another worker come and fix it. The customer service reps are very helpful. I had a problem with my wifi and cable and nothing I tried would work. So I called them and had my problem fixed in minutes.

The tech was early and very professional. Also this person was easy to talk with and not stuck up like others. He did not give me any grief no matter how stupid my questions may have been. He explain everything in such a way that I could understand what is going on and what to expect from the entire process. For the most part the internet service is good but have to reset router about once a week because it shuts down out of nowhere. That's my biggest complaint about the service and product. But, when the internet is working the speed is awesome. Very few times does my videos have to buffer or I receive a lag time during my online gaming.

The company installed the internet service themselves and it was fast and simple with no problems. They gave me a low down on how to work it and the remote then left me to it. The customer service reps are super helpful if I ever had a problem. I was comfortable with knowing where to find help and how to get it and ask for it. It's very nice how they have done it. I have never had a problem with the connection and it giving out on me and compared to other internet service providers that is really good with the company's who have satellite dishes. It's the best speed and most fault of it is because of where I live but to have fast speeds you do need a lot of money to have it and a good house plus a good care provider.

The speed was pretty good sometimes but it seemed as people got home from work or children got on in every evening it slowed or didn't work. And every time we had bad weather we lost connection, they claimed it was because of the water or satellite signal loss. Never received comp on our billing. They never discovered a problem if they did come but our provider now said bad wiring was used and the line was not ran correctly. Most of the time it took days to get them here. If you call customer service it was usually the same response of, "I'm sorry a service person will get to you." If you ask for a supervisor you were just left on hold and no one answered or you were hung up on.

The guy that came out and walked me through the installation was great. He explained before and while doing things. No BS. Told me what to do to change password and where to go on website if I needed to troubleshoot. Internet speed could be faster but that's more money. Otherwise it's good. Just having some trouble lately with wifi not good enough for a tower, a laptop and 2 phones. Phones get no service sometimes. They want me to upgrade and pay more to fix problems. Have a gamer at home who needs high speed but not sure for 20 more it's worth it. I also had problems with a service which I no longer wanted that they kept renewing for three months. Was getting charged and they had to credit my bill the next month.

The installation was easy. It was the after part that was not great but the tech people were very nice and helpful while setting up the service. All cable companies have some level or distrust from all people but they take forever to talk to someone and they always try to get you to fix the problem yourself before they send someone who is never on time. Also, the speed was okay when it was actually working but a lot of times I just had issues with the service itself so still not fully satisfied and that is why I don't use them anymore. So the service was not reliable or definitely not like the service I have now that's for sure.

I have been a customer for several years and have only experience brief outages and did receive a two dollar credit on my monthly bill for a four day outage. The cable installation was poor at best. Remote was not set up. Had to make numerous calls about the second room problem. Was told I would receive a month credit that never happened. Tried to cancel service. Got disconnected twice then was talked into a two year price lock that after a year was rate increased and to this day has never been taken care of two auto withdrawals in one month. The speed is up to par. I have very little problems with downloads or any of the other items or projects I do online... This is probably the only aspect of Xfinity that I am happy with.

The installation process was simple and well defined by adequate personnel who walked me through every step of the process. Very courteous and efficient. Internet speed was adequate for my needs, there was rarely any interruption time and when this occurred it was for a minimal amount of time. Also, never had issues with lack of service and could always be counted on, never had to worry about accomplishing my tasks on an everyday basis. Customer service staff was knowledgeable and helpful with any concern or question I might have had, they were friendly and courteous with an eagerness to help.

Most of the time Comcast Internet Service is reliable, there are occasional outages but not too often. It's fast enough to be able to stream movies and music. Downloading large files can be slow, but most of the time it isn't an issue. The fact I can get it installed right away with a lot more fun and addicting and I don't think that it was not immediately available to all of them. Any call to customer service inevitably results in a long time on hold. When trying to solve issues with my connection I'm always told to take steps I have already tried.

Most of the time, the service is reliable but sometimes it's not and that can be really frustrating but they make sure to get it done quick most of the time. Installation was easy and faster than I expected. The service man was in and out, was nice and friendly, and made me feel comfortable. Plus, the customer service is good to the customers, but the bill amount I am not too happy with. My internet speed is okay for now... it's all I can afford for now. It could be a lot better, but then I would have to pay more.

Wireless internet service is quick regardless of how many users are accessing the Internet. Very reliable with very little down time and usually prompt customer service. Speed is very good regardless of how many users are accessing the service. Installation was on time within the agreed 2 hour window provided. Installer was knowledgeable, polite and efficient. Customer service has been decent enough but could be better from the standpoint of time waiting on hold to speak to someone.

We have had Comcast for quite sometime but I remember the installation being fairly easy. We may have had a slight wait but once they came it was quick and efficient. The customer service has been pretty good. The only problem is that sometimes if you are having a problem it may take several days before they can come to your house. Also, I am a little disappointed in the speed. When I first started I was completely satisfied but lately I haven't been as much. I don't feel the coverage or the connection is as good as it should be. Sometimes I can't even connect in my house. I feel like I am paying for high speed internet and sometimes it does take a little longer to connect than it should.

Never had any complaints regarding speed of their internet service. It was always more than my needs and I was able download files with no problems. Very limited outages - most were weather related. All service calls went smoothly. Always received fast and friendly service when I called in with questions or problems. All issues were quickly handled. Staff was very helpful. I was very happy with service. Installation also went very smoothly, I had no problems or complaints that I can recall.

Comcast Internet Service works even in inclement weather, snow, storms, heavy wind with very few issues with connection and speed. They have extremely fast connection with no problem moving from page to page or opening multiple windows at once. There were no outages even during heavy use with other electronic devices being used at the same time. Called and asked for a specific day for installation and the installers were able to be there on time. They were extremely friendly, courteous and explained any questions we had. He even called back to see if we had any issues a week after installing. Their customer service are okay, but can be rude at times depending on who answers the phone. I've had very nice, helpful, courteous CSRs, but I've also dealt with rude, hateful, spiteful ones, also who need a job other than being a CSR.

Comcast is very professional when it comes to installation and the time promised is always perfect. Workmanship is always good and they make sure you are satisfied before leaving. Rarely do I ever have a problem with service and if there is a problem Comcast is usually able to fix the problem within a reasonable amount of time. Comcast customer service is always great. They answer my worries and satisfy my circumstances with superb service. I also never have a problem with my speed as it is always good and more than I need when I am performing work on the internet. Their speed is one of the best in the industry.

Internet installation was simple fast and easy and very professional service. It was fast, simple and easy. There was a very friendly technician too. Comcast has fast, reliable service with very little down time. There are also hot spots on the go. It's an awesome and perfect company. I love them and I been a long time customer... I'm running on 60 GB and that's plenty for my entire family, including 4 phones and a desktop all running on wifi. Totally awesome seed. Their customer service has always been pleasant as well. Every time I have issues with a bill, I call them and problem is fixed fast without any hassles like with some companies.

Internet is fine and reliable but for money, it's expensive. Some people have low income and I can barely afford it. Installation process did take 2 hours and was not a pleasant situation. I was surprised that the team managed to figure it out and for that reason I was grateful. Customers service is great, but the way I see it is they're always offering me more deals as a customer which I would have to pay more for more package which I do not want but get phone calls.

My internet service was already installed when I moved in. Just had to call to finish setup and it was simple. The internet service hardly ever goes out and as reliable as any other utility like gas and electricity. Expensive but good service and speed is great. However, customer service is not the best. It has improved over the years but still isn't the best in terms of trying to retain existing subscribers.

Called to cancel business account since no longer have the business since April of 2015. I was told by "Gary" that I have to get residential for six months to waive the termination fees. I agreed and got transferred to residential to get a quote on residential. The next time I called to cancel, I was told that I need to set up residential first and call back w/ an account number. So I set up the residential and called customer loyalty back to cancel my business.

Comcast Internet Service was super fast with different speeds to choose from so that you can get what is right for your family. It is very reliable and never had a slow period and an outage. Super quick upload and no waiting on pages to load. Also, the technician was friendly and on time. He was very quick with what he had to do and he finished early. He talked and explained everything he was doing. The customer service reps are also always friendly and willing to help. You never have to wait very long to talk to someone. I never had a bad experience with them.

It's very reliable with little or no down time. The speed is of the fastest I have seen in other companies in its league. All my technology gear can be up and running at the same time. Comcast's customers service is beyond reproach. You talk to an actual person that treats you like a valuable customer. They are very knowledgeable in their area and will inform you ahead of time when a schedule maintenance or service is going to occur. The technician that were sent were very knowledgeable of the service and equipment, nice, well dressed and professional. It's a company I would recommend to others.

The installation was quick and easy, and took very little effort at all. I had no problems at all in setting it up, and it should be easy enough for just about anyone to do. If there were any problems, customer service was quick to help, and did the best that they could to solve the issue. All in all, the service was pretty good. The service was reliable at most times, though it could be a little spotty during less than perfect weather conditions.

Comcast got here in good time and when connecting it, helped me to understand what they were doing and also showed me how to fix wires if need to! They were very thoughtful, very tech savvy and polite! Plus, I enjoyed the way the customer service communicated with me and the respect they gave to me and asked me if I had any questions for them! They stay and made sure everything was working and that I was very satisfied! I like how fast the internet is and how helpful they can be if a problem arises because they always have their customers to make sure they are happy with their services! I would tell friends and family to get it!

It is very rare that our internet service has any issues. The speed is wonderfully fast and we can multitask on various devices without seeing any lag, which is awesome considering how much we do. There are many times I'm playing a game on my phone or looking at social media, searching the web, streaming Netflix, and more while my fiance does work involving the internet in his home office. Installation was super easy. We already had a modem and such. We only needed someone to come and check it and give us a related cable box but otherwise it was fast. Since we have very little issues with the internet service, there is little need to contact the provider. That said, they have been helpful when needed.

TV and internet constantly were going out. The customer service reps were not helpful in correcting the issue and acted like you should be thanking them when you are the one who pays for their service. They are the rudest I've ever encountered. Scheduling someone to come to install was a pain. The installation guy was nice but the cost of installation was ridiculous. Cost more than three months of service. The speed is pretty good. Although you can get better speed if you pay an even higher price.

The installers didn't do the installation all the first time and had to get them back to put in wires, due to some water, it was causing the stall. However after two to three times it went OK and all is running fine. It took a bit long however they got the work done in the end. They could improve with honest guys to install and service time to come install. Also, customer service are kind but didn't help answer my problems which took longer to figure out. They can do better and be even more honest with pricing and helpful to their customers. Sometimes Comcast can be late on results and charge mistakes but if watched and regular user they seem to work out well. I would watch and keep an eye on everything just in case but they are pretty good. They provide easy and fast service.

Slow, random service - When the internet works, it's great speed and service. And IF it is working, load times are instantaneous. But the reliability is HORRIBLE!!! The service rarely works when you need it the most, causing SLOW load times, and a LOT of "time-outs", or "service unavailable/no connection". By FAR the most unreliable service I've EVER used! Also, HORRIBLE installation service! Not only are they unprofessional, but they aren't timely... What do I mean by not timely? You'd think I'm complaining about 15, 20, 30 minutes, even an hour late, right? Nope! I'm talking NO SHOW not timely!!! Like, "we'll be there by 3:30 pm," but they don't come AT ALL! Horrible... Just horrible.

I'm satisfied with internet speed. The service is mostly consistent and it lets me do everything I need to - videos, games, work, etc. Once in a while it will buffer, but not so much that it annoys us. The installer kept mishearing my husband and set him up with an email address with his name spelled incorrectly. He seemed in a hurry though.

They came out fairly quickly if there was a problem or could help me fix issues over the phone. I rarely ever had my cable or internet service ever go out, even in bad weather. I use to have the highest speed you can have but then downgraded for financial reasons and got the next tier down. But I didn't really notice any difference in speed. The installers are fast, efficient, and knowledgeable. The only thing that is annoying is having to wait at home all day for them to come. The 4-5 hour windows are frustrating and sometimes you have to wait too long to get an appointment. Sometimes it's frustrating to have to sit on hold to get to talk to a real person but when you finally do they are usually friendly and knowledgeable.

When we first received the services and when we moved, we were able to set our internet up ourselves and it was a very easy installation. Comcast is a very easy company and the customer service is very reliable. They answer my questions online or on the phone correctly and in a timely manner without any difficulties. Their staff are also always on time for their appointments if anything needs fixed or serviced. If there is an outage they usually fix it with a good amount of time. Also, my internet service speed is faster than actually what is expected for what I pay for. The speed is faster than Fios so I am happy with my services.

You now have to pay for installation of the equipment and the customer servicemen they send out are often late rude and unprofessional. They also sometimes don't bring the right equipment which slows down the progress of the installation. The customer service is often rude too. They talk over you and interrupt you while you're speaking. I've even had a customer service worker yell at me over the phone and threaten me. My internet is often slow and/or the high speed anything is almost nonexistent. Which is kind of funny considering it's one of their main incentives to get you to choose their company over the rest. I also pay higher fee for higher speed and it's no better than the lower priced internet service.

TV service and internet speed is great and always work. I use the internet on four different devices and they all work good. I like Comcast very much. Everyone should use it because it is so awesome. The installation was very easy and customer service is good. Whenever you call they pick and not too long wait. They listen to all your problems and provide best feedback. I highly recommend Comcast.

Comcast always works for me and gives me the shows I enjoy. My kids also get all their shows. If I have a issue they fix it in great time. Always nice on the phone and even if you go in, got a sweet person to talk with you and help with the issue at hand. The installer came in great time and was respectful to me and my family, walked me through the process and showed me how to use it and set up how to use the controller. Customer service is always so nice and respectful to me and help me out with whatever I need and always willing to do all they can. Our internet service's speed never gives anyone in my house a issue. With 5+ people using it it's fast and keeps going and don't slow down. I'm happy with my services I get with them. Two thumbs up from my family.

When the installation guy came to install he claimed that he couldn't connect the cable to the upstairs TV. There was no reason other than him being lazy that this was not able to be connected. Comcast has good service, though, but they keep raising the prices. I have had trouble with the Internet not working or working slowly at times for no reason. Sometimes the Internet will work on some devices and not others, but we have been pretty happy with the speed of the Internet in our house for most of the devices that get the Internet. We have been pretty satisfied in the past with customer service. There were times though when we did have to wait a long time to get an actual person to talk to.

Installation was fast and easy and the people were very nice and knowledgeable. They knew what they were doing and I couldn't have asked for a better experience. When I call they help me immediately without putting me on hold or transferring me and I get to talk to a real person. They also have great prices and I have never had a problem with the internet or billing issues or anything so to me they are just wonderful. I have multiple devices running - about 5 smart phones, one laptop, two smart TVs, and a tablet and the speed is great. Very little buffering. I would recommend to anyone who runs a lot of devices.

The tech was friendly and professional. They arrived on time and did what they had to do with the installation in a quick and timely manner. I also have had no customer service issues. They are always friendly and nice. They always take care of my needs quick and professional. Comcast has great service. It's reliable and never goes down. I can always count on it when I need it. It's fast and really nice. There are no service interruptions. I never have to wait for a page to load and I never have to worry about a page crashing in the middle of an important transaction.

I tried to transfer my service to another address but they never sent out a tech and I paid for a extra month too and still no response. It's been a whole month. I want a refund. Please someone help me. I hate Xfinity!!!

1) Lengthy service outages. 2) Online "fixes" are menu-driven and set up so that the online process always says the problem was fixed even when it wasn't. 3) Current efforts to get to the bottom of a 4.5 hour (and counting) Internet outage include 3 phone calls (where the service rep said the problem would be resolved by a certain time and then it wasn't) plus 5 online "fixes" that didn't fix anything and one phone call to try to get the company to subtract usage time from my bill (but the rep made no guarantees whatsoever). 4) From what I can tell, repair service for individual accounts do not work.

I am extremely happy with the speed of our provider. It is very fast. Multiple people can use it to stream movies, play Xbox or iPad or browse the Internet with no problems. The service very rarely goes down. When it does it is normally been our fault because it was unplugged or because we had a faulty splitter. The tech who install our equipment was very nice. There are a lot of wires that get in the way and it can be difficult to move or clean around. Customer service has always been wonderful. Most of our problems have been taken care of on the hotline. We did have to return one box but that all went very smooth.

Very nice installer and people in the field are helpful and courteous. They explained the problem and then troubleshoot issues until it finally worked. The speed is just OK. Just enough to use daily but not enough for gaming or something more robust. Could be better without charging a crazy amount. Connection was down for 3+ days with people not having a solution and did nothing to help. They just changed the router out. It did not work again and continued to have more issues. Customer service just want you to upgrade or figure out a way to get you off the phone. Not a great help here. They are very unpardonable and I've called back multiple times.

The service I received ordering was very good. They showed up at my house on time. They were efficient in the installation and made sure that I had all my questions answered before leaving. Also, never had a problem using their internet service. It was always fast and reliable. It was able to download all sorts of stuff without waiting, I was able to stream HD movies with no delay at all and surf all the websites I desired.

I called to have the service hooked up and there was a two-day wait period. There was no internet at our house before we moved in. They came to the house within the designated two-hour time frame and had it hooked up in about a half an hour. I have had no problems with the internet service. I live in a rural area, and there have been little to no outages. The bandwidth and the download time are good. The speed is great with the internet I have. I work from home at times and when the employer checks my specs the speed always passes their testing. Customer Service has been really good as well. If I need to call they are always very helpful and try to get the matter rectified in a short amount of time.

The device is fast and pretty reliable, occasional spottiness for the signal if more than 2 people are streaming movies or playing online games. Streaming and game playing is very fast as long as only 2 people are doing it. Especially, when others are on the internet exchanging emails and or searching things. Then in our basement it looks like a spider web of cable. It makes it very confusing if we have a connection issue if another Comcast repair person comes to check the cable wires. Also, their customer service is very quick to send you to an automated system and it also seems like they are only reading a script and do not know exactly what they are doing. At one time about a year ago I had to call 4 times for someone on the other line to understand what I was telling them.

The guy who did the install was nice enough. He was respectful and seemed to know what he was doing. That was the best interaction with the company by far. Their customer service needs work as CSRs are distant, lack knowledge and sound like it's an inconvenience to speak with you. Unfortunately, I loathe speaking with them so much, I avoid it at all cost.

The speed of the service is better than expected and hardly ever lose my connection which is important since I work online a lot. Great service, always reliable and never really had many issues with the service I was provided. Great value for the money. They have many locations also. The installation was quick and painless. Was up in running in just a few minutes. The installer was very friendly and provided good service. The customer service is very good. They always are nice and polite and always help you sort out your issues. Quick and easy and doesn't take much time.

Getting properly set up took a couple of extra visits. Service was slow at first, and had to have 2 different technicians come out to inspect. Once wiring problem was finally discovered and corrected, everything went smoothly. We have good coverage in our local area and Comcast has generally reliable internet service. There are some hang ups during storms and heavy usage throughout the home, though. My husband always believed that service slowed down when we streamed movies too often. But we used multiple devices at the same time without problem. All in all there were not many problems in the 3 years we had service with Comcast. On the occasions that I contacted customer service, I found the wait to speak to someone to be long, but the agents were friendly and helpful. Customer service follow-up was also nice.

Comcast showed up on time and explained everything they were doing. The guy then showed us how to work the remote and all of the features. He was very professional. I am very happy with the download and upload speed. There are times though when the kids in the neighborhood are out of school that there seems to be a lag and the internet slows down. The service is reliable and has very little downtime. Once in awhile if there is a bad storm, the service may go out. They usually are able to restore it in a reasonable timeframe.

It was good install. They set up a time and schedule a day to fit me better. They did not show up on time but the service was great and I couldn't complain. It was a service I most definitely depended on. I enjoy connecting my Roku to my TV and having Wi-Fi on my cell phone when I am home to avoid the date on my phone bill. The Wi-Fi was great and awesome and I am still a currently a customer. I will not ever be willing to change services in the near future. Also, their customer service was very friendly and helpful with all question and concerns I have had. They always came through to make everything a little more easy for me.

Comcast/Xfinity is very reliable. The internet speed is very fast and never really slows down throughout the month. I have never had a shortage or unexpected interruption in my service. There have been times where I haven't paid my bill yet and they haven't disconnected my service. I call those grace periods. I feel like they know me and that I am on good terms with them. The installation was easy and great. The technician comes in, installs all of the services, and shows me how to operate them. The techs are friendly and very knowledgeable. The customer service at Comcast Xfinity has always been great. They listen to your problems and try to resolve them as quickly and accurately as possible. The people are friendly and usually always know what to do to help.

The installation crew always showed up in the time window they said they were coming. They installed everything reasonably quickly. They explained everything thoroughly and always asked if we had questions. The service was pretty consistent. I've never had any major problems with it. If there were any issues, they were usually just small issues that were easily resolved. The rare times that I called customer service, the people were courteous and the problem was resolved when it could be. It is the fastest internet experience I have ever had. Any other I have tried was noticeably slower. I would definitely recommend Comcast Internet to any friend or family member.

When we upgraded to the X1 platform, it took the installer over 2 hours (timing also interfered with my young toddlers nap time). The timing wouldn't have bothered me had everything worked! Our 2nd cable box did not work less than a day after installation. 2nd guy who came to fix it was also at my house for an extended period of time and he was very sloppy! We have exposed wires/cables that we have been having to be creative in hiding from our toddler. Furthermore, I normally leave calling customer service to my husband but I have noticed they are inconsistent. Some are great and very helpful but for every great experience, we have had a matching awful experience.

We recently have our router updated and the guy was nice and had no problems but we had to call and ask for an update because we were still using the original one they gave us when we signed up and a friend told us it needed updated. They have been very nice and helpful every time I contacted them. Usually when there's a problem an automated voice will explain why and then you have the option to speak to someone if you still want to but I usually don't.

When there's an issue with service they are very quick and efficient about discussing and handling the problem. When my service was first put in all it took was a simple phone call. I didn't have to go to the company which makes them very convenient for me. When the technician came to install everything I wanted, he explained everything in detail including service and apps, and guides. When there was a problem with switching when I moved, the technician showed up in under 12 hours and fixed everything. He was professional and prompt. Customer Service was helpful in getting my service set up and setting up times that were convenient. They helped me locate and install the app I needed for bill pay and they were very courteous and friendly. Very accommodating company. My internet speed is very fast. I can use split screen and not have any issues with the internet slowing down even with my kids downloading at the same time.

Rarely have I had any stoppages for anything, but weather. The times I did have issues, the matter was settled quicker than was anticipated. They always were so glad to be of assistance, and were always polite and professional whenever I had a problem. I have a few issues with the speed, but, I do have an old laptop I use, so I just lend that issue to my own inability to replace the item.

It has been several years since I have had internet service installed. The gentleman that installed it was very knowledgeable and quick and I didn't have to wait too long for them to come and install it. Customer service is always right on point too. The staff seems very knowledgeable and willing to help you work through problems. I never hesitate to call when I need help and they've always resolved my issues in a timely manner.

Xfinity has always been reliable. Every time I've had a problem Xfinity has always a promo with a solution. Installation was simple and less expensive than other companies. I received a promotion for free installation so that's great and the service men were also promo and very courteous when installing my cable. The best customer service! Every time I call about anything they are always so nice and helpful. I had a problem with my cable not working, and they explained how to fix the problem over the phone so I didn't pay any extra fees! They also fixed issues over the phone that I'd had with my TV before in under 5 minutes. The speed of the connection from Xfinity is also amazing. I have blazing fast internet which with 4 kids who love to play on their tablets, is a must!

The tech people was there on time, which was a nice surprise since I hate waiting. They were very clean and tidy too, installed everything really fast, and very professional. Customer support is there for you 24/7, very helpful and responsive, regardless of if it's a tiny problem or a major issue. Very nice people, very clear with their instructions, always eager to listen and help. 100% responsive, and almost no waiting time. Comcast has very reliable, really stable connection with very rare drops that are fixed quickly. Solid 50 Mbytes down, and up to 5 Mbytes up, very worth its price. I can watch Twitch and my husband can be downloading something while watching Netflix and it won't stutter at all.

The Comcast installers showed up at the time appointed. They were friendly, helpful and answered all my questions about the dvr box and how it worked. They got the job done fast and didn't leave any mess But their internet service slows way down when trying to watch Netflix, Amazon Prime or Hulu between 6 am to 10 pm. It keeps stopping or rebooting, last hours and it slows way down. Also, I call once about a bill but was on hold for over 45 min and the service rep was rude and did not want to fix the issue. When they finally found it was their mistake, it took 4 months and 2 more call to get my money back.

Easy to connect to and able to talk to real person, customer service representative was knowledgeable, friendly and very helpful. Didn't try to push more features on me unless I asked for them. Fast and efficient installation, representative was on time, friendly and professional. Excellent at explaining features and options that I had and more options that were available to be should I want them. Quality service, reliable with very few outages and fast speed for downloads and streaming. Available for multiple devices at the same time without slowing down access for any of the devices. The speed is all you need to do what you want, download speed is great, excellent streaming on video and music. Consistent speed, no buffering no matter the size of the files or video. Great for downloading games to gaming consoles and for playing games online.

It is expensive but I really like using Comcast because their internet is of really good quality and I am willing to pay the price for it. But the internet speed could be faster. Their customer service people are sometime rude but for the most part they are nice and helpful.

Comcast's reliability is pretty comparable. It doesn't go out often, but when it does, it's usually back up in no time. All I usually do is unplug to router for about thirty seconds, plug it back in and it seems to be back to normal! When we got it installed 10 months ago, the technician was EXTREMELY friendly. He was polite and knowledgeable about the product. I've always heard they have really bad customer service, but we've rarely ever had to call them. And when we did they were nice and helpful. This is the only provider for our rural area but I don't have a problem with the speed though it also depends on how many devices are hooked up.

My internet service has been on and ready for me to use whenever I need it. I never have to reset my modem nor do I experience any unexpected outages. The speed/connect is great too. My installation was a little tricky, I had received a self-installation kit and I had trouble with installing it. I eventually had to get a tech to come and set up my service. I haven't had any problems since then. I know that there are faster speeds around, but I'm ok with the internet speed I have... No issues with me. I am completely satisfied with Customer Service, I have never had a bad experience with them. The operators over the phone and the technicians that have come to my house... they must have a good training program because I always have great service.

Comcast were here at the stated time and performed a clean and efficient installation. They did not leave a mess and cleaned up after they were finished. There have been a few outages over the years but none that were extreme. I have not had to have Comcast come out for any problems but when I have to call they always make me go through the very basics of troubleshooting even after I have tried the usual steps. Their service is consistent and speeds are decent. We pay $79 per month for 25 Mbps download and 6 Mbps upload. I work from home full time and don't have issues sending large attachments.

They're wonderful and the person showing up to install was on time, very polite and wore his booties. He took the time to answer any questions I had as well as setting up all my TV remotes to work on the TVs. And anytime I had to call the person who helped me was always polite and helpful. I have never reached someone who was rude or was unable to assist me. Also, the service I got was super fast, easy to use and very reliable. I now have another company and it's horrible. I wish I was in an area with Xfinity. I miss the service they provide. They have the fastest internet available and people who can choose Xfinity are so incredibly lucky and many don't even know it. Try being somewhere that has only one company and for it to be an older slower style of internet.

The installation is very good. I myself always just do the self-installation which is cheaper and faster I think because I don't have to wait for an appointment. I love the speed of my internet. I usually have many devices on my internet and it still runs really fast. I have gotten a lot of comments from friends that my internet is so much faster than theirs. This company is very reliable. If there is an outage or something they always make sure to let everyone know and they really make sure to have the service back on in a good time. Company has wonderful customer service. They always try hard to make sure that the customers are taken care of. And if there is a problem they make sure to right the situation quickly.

The internet speed is wonderful, don't have to wait long to download anything. Sites open right away, wifi is wonderful. It connects automatically and stays connected and is fast. However, I am extremely disappointed because when we got our wifi we were given a great price for the bundle then we ended up charged for things like a monthly modem fee that we were not told about in the beginning. Customer service is the worst... they are rude, they will lie to you to basically shut you up. I was also told twice that a supervisor would call me about being overcharged... NEVER HAPPENED. I'd recommend the wifi... just the wifi.

My installation was very long. I could not understand why it took so long to hook up everything because I already had cable with the same provider and was shocked at the installation price. On the other hand, the customer service is very good. I had a problem a few weeks ago and customer service was very patient walking me through things. Customer service rep was very helpful and stayed with me on the phone until the problem was fixed. Highly satisfied. My server is reliable most of the time and the internet speed is very good. The only time I have issues with speed is during the late afternoon between 4 and 6 pm eastern standard time, it gets slow but most of the time my experience is very efficient and easy.

Installers were quick and friendly. They came at the time they had promised and finished in a quick fashion. They were very knowledgeable in their jobs. Comcast internet is pretty decent compared to everything else and I really never had a problem trying to watch content or play games. It's efficient when I really needed to get something done.

Past internet providers have not been nearly as reliable as Comcast has been for me. The frequent times the internet has been down it has been caused by an outside source that Comcast has no control over. When Comcast first came into our area my family was experiencing numerous problems due to old wiring the previous company had refused to replace. After making Comcast aware of the problem they were quick to replace the old wiring both inside and outside our home. I've had very little experience with Comcast's customer service, which I consider a good thing as I was constantly on the phone with our old service provider due to numerous problems. After having our old wiring replaced, our internet speed was increased to a point that was amazing compared to our previous internet service.

The installer was prompt and had the equipment installed in a timely and professional manner. He took the time to explain all the hardware and got it up and running. The Internet is super fast. I never have trouble loading pages or downloading files or videos. I am very happy with the speed of the Internet from Xfinity. Sometimes the network is down, but not for long. The customer service is helpful when I have called with technical issues except for the long hold times. It is worth staying on the line because they always help fix the problems, but it can be a little frustrating.

Good customer service and technician support. Very rare outages and if there are any, then it is usually back up within a small amount of time. Installing it is very easy to do yourself. If you need a technician to do it, they are very knowledgeable and will not only do it for you but show you the steps. Customer service is very polite and easy to contact. They are usually very quick to get issues resolved. If not, they will escalate it to higher where it can be resolved. Very consistent speed and on par with most of the other services out there. Easy to do practically any task on the web that you need and then some.

If I want internet in my complex, it has to be Xfinity. There's an "Xfinity" rep for my complex who was trying to charge me $20 more a month than advertised online, wanted my Social Security number, and a $200 dollar deposit. When I told him absolutely not and was going to just order my service online, he then tried to blacklist me from Comcast so that I received a letter saying I had a bad credit score and that Comcast would not provide me with internet services. My credit score is over 740... the guy is just a jerk. Anyway, I had fortunately already bought my services online for a special internet price of $29.99 a month for 25 Mbps. Within one day, my internet was crawling.