Xfinity Internet Reviews

This is by far the worst Internet service I have ever had. Called customer service and was directed to an automated phone service, and then hung up on because I wanted to talk to a REAL PERSON.

Comcast is the worst business in this world. Don't EVER do business with them. We got their internet service (only because barely any other services are available in our area)... I was dreading it but we needed the internet. We set it up ourselves and it worked fine for the first 2 weeks. All the sudden it stopped working for no reason. We called someone to come out here and they didn't tell us it would cost a dime. After waiting a week for them to send someone out, my boyfriend waited at home all day from the 8am-11pm timeframe they gave us. They showed up an hour after; he obviously was out running errands after sitting all day waiting for them. We had to call to reschedule. Another 5 days went by before they could someone out for a second time. They ended up fixing the internet. However they screwed up our TV (DirecTV who is awesome!) and WE had to end up paying DirecTV to come out here to fix what Comcast screwed up.

From Oct of 2014 to March 2015 I spent over 11 hours on the phone with this company working out problems that they had messed up on. Staring off their website when I was considering buying has the deal pop up sliding window. They had a deal for $20 month internet. But when you clicked on it it always disappeared and internet deal started at $50-$60 a month and I did not have location devices on my computer while this was happening. And when I called the company asking for the $20 deal, they said there was no such promotion that had ever been going on.

Comcast has had my bundle business for quite a few years, so you would think that they would want to provide good customer service. Well think again. I called two weeks ago (the week of 20 July 2015) to ask them to come and move my cable line which is buried in the ground. I am trying to have a garage build and the line is in the way. I was given an appointment of Thursday, Aug. 6th. They were a no show. I called and was given another appointment of 8/8 between 9-11 AM. No show. I called a third time and was they would be here today 8/8 between 2-4:30 and still they never came. I am at my wit's end.

My internet cable was broken in a storm and when I asked them to repair it, they told me they were going to come the next day. No one showed up, and when I called them, they had scheduled an appointment two weeks later. I have many medical issues, and I need to connect with the doctor daily to transfer information and check different appointments. I told them my situation and they still didn't care. If you don't care about people, how do you expect people to care about you? They only come fast when you order their service. After that, they don't. Terrible company, terrible customer service.

I'm so tired of the excuses I get for lose of cable. It rains - I lose!!! The technician 2-hour window is a joke when they come 5 minutes before the 2-hour window is almost over. I've been told by a tech that someone else needed to come out. I had one only spend 5 minutes in my home -- RUDE, gave me no name, and told me to call tomorrow for a new tech that can fix my problem. My sisters have AT&T and don't lose as much as I do. They are reading off a screen and don't care!!! I'm hiring a lawyer for the time I spend wasted on waiting on the phone or waiting for them - can be spent with my child!!! I once was on the phone on HOLD for 1 hour 15 minutes!!! If I could give zero stars I would.

I have had Comcast/Xfinity services for 3 years now, and in that time I don't think my services have been down more than 12 hours which boils down to a 0.0456621% downtime, or 99.954% uptime. That's an amazing statistic! And to top that off, I live in SWFL, the lightning capital of the world!!! I have internet speeds up to 90 megabytes down, and up to 12 megabytes up, I have unlimited US/Canada/PR/Guam calling, and a few hundred channels to watch at a cost of $160 a month.

I've been a Comcast Customer for over 8 years. Recently Comcast raised my monthly service to over $200 per month. I called to cancel in May and was sent to the "recovery" department. I was offered a deal so I would stay. A month later I called to cancel my service once more, as I was not completely satisfied with what I was offered. I was transferred to the "recovery" department again where I was given, what I can see today as, a "too good to be true" deal. The individual offered to lower my monthly to around $160 per month total and would increase my internet to 50mbps, plus phone. I really did not need the phone as I have a cellphone plan but the internet MBPS increase got my attention. And he promised that this rate will not increase for 2 years, and that I could cancel if not satisfied.

I pay my bill monthly. I am always on time. But Comcast can't even provide a reliable service! The internet cuts out. There are HOURS that go by without any service. I call in and try to contact support and I get thrown through a roundabout of machines only for them to tell me they can't do anything about it. Comcast is the worst internet provider I have ever seen. They don't care about giving you service. They don't care if you are satisfied. They don't even want to provide you with good service. All they want is to take your money and ** off. For three weeks straight I've had the worst internet service you can imagine! It is a horrendous business. Never give them your money.

I am having to use my data on my phone to even be on this site right now because my WiFi is not working, which isn't unusual. They have the worst customer service ever. It took them a week and 3 days just to get my cable working and I still have problems with it way more than what I should. They are way more expensive than what they should be if you think about what you are truly getting for the price. They should be ashamed. I definitely don't recommend them at all. Just because it seems like it might be a good deal at the time doesn't mean it really is. Too much ** and ignorance to deal with. I would rather be attacked by a puma with brass knuckles on a regular basis than to have to deal with this company any longer. I am switching tomorrow.

EXPLORE OTHER AVENUES TO GET CABLE & INTERNET! My experience with Xfinity and Comcast seems to be the same as everyone else... Service is the worst I have ever been exposed to. Customer Support never knows what is going on, if it is set up and working, you're fine. GOD forbid if you have an issue... My Issue: moving and trying to transfer services. They shut my service off too early, and then have not been able to get it back up and running effectively for some reason. They canceled my scheduled appointment for no reason, of which I set a month ago. They randomly were adding disconnection and connection fees - of which they shut off by mistake.

I call and call and get the same old responses which never help. They only want to sell me something to better my experience. Blast is what I need to get a better connection for my internet, they say. I don't want Blast, they put it in my account anyway. I ask for them to remove Blast ($12.99/month), they remove it. A month later I see Blast back on my account. Comworst is such a scam. If I were scamming people the way they do I would of been locked up long ago. I always say, if you ain't got tons of money in this world, you ain't nothing.

So they tell me now that I'm getting 75 mbps internet speed. And often I do. But then again, often I end up with .35 mbps.. that's point 35. Slow enough that my internet service is useless and I have to leave my home to continue with my job. For years they have been coming to my house, trying to charge me $75 per trip to fix THEIR ISSUE. It's intermittently messed up so by the time they get around to helping me, it's ok again. And then they say things like, "it's hard to fix something when it's ok when we get here." (I send them speed reports to prove it was slow.) The supervisors say they will do what it takes to fix it and then they do nothing.

I called the Comcast Xfinity hotline to get internet only (no TV, no home phone). There was no option to set it up online. The rep put me on hold for about 10 min to "put some packages together." Then she claimed that the best option for me was a promotional package 75mb/sec for $39.99 plus monthly $10 for modem rental. I explained that I already had a modem that I would want to use. I told her that this was quite expensive and asked if she had something cheaper. She replied that the only other "package" she had was for $29.99 for 6mb/sec. All in all she was a bit snotty during our conversation and was quick to hang up after I said I want to explore other providers.

My internet service has been unreliable for a majority of the 2 years since a move outside of AT&T range forced me back into Comcast Xfinity's monopoly. I'm on my 3rd rental modem, 3rd technician (2 no shows), and countless hours of phone calls. The customer service center seems designed to stall or aggravate you to hang up by having you repeat the same information many times, then keeping no account details when trying to reference previous calls, so you are always starting from scratch. Very frustrating to feel like Comcast is my only option and to be treated like they know it.

I got Comcast internet with telephone this month for the first time. To avoid monthly modem fees I opted to buy modem on my own and Comcast rep suggested me to buy DOCSIS 3 modem before the technician visit for set up. On visit the technician suggested the Netgear modem Docsis 3 was not suitable and suggested me to buy another modem with Wifi networking. He suggested that I use their modem till I replace and then we can set up by phone call to service center.

I had blast for over 2 years. Recently Comcast increased my price to $70 from $40 and told me that my speed is increased to 75 mbps. In reality I was only getting 1.5-2 mbps. I contacted service just to go through the monkey drill of power off, disconnect etc., nothing changed except that the support said sorry and disconnected abruptly.

On the line for five hours, trying to restore cable and internet which were not working when we arrived home this afternoon. Could only reach operators in the Philippines and could not get any help in the US. Transferred many times, left on hold, with no ability to solve our problems. We rely on the internet for our medical record work--we are both doctors. No help was given, and one gentleman I reached did suggest a temporary connection to xfinity hotspot, which is not a secure network. I was told that customer service would call back in 30 minutes. It is two hours later, and of course, no one has called. Why can't they have local US telephone numbers where a customer can call and receive appropriate service?

June 25, after attempt to self connect the internet myself, not working. June 30 I call Comcast. A lady ask me to do phone trouble shooting, still not working, so she said the modem defective, she will send me another one in 3~5 business days. After 1 week did not receive. I call, they said sometimes it takes longer. Another week (so it is 2 week) I called back because still did not receive the modem. The CS said, that he cannot locate any order sent out, so he said there is no modem sent out yet, because he just found the work order. I request to talk to Supervisor. The Supervisor talk to me and give me solution that the next Monday (I called on Saturday), tech will come to my house at 7~8 am. Monday morning my sister in law wait on the sofa next to front door from 6:30 am to 9:30 am, nobody come. She even called me if I give them the right address, I said yes.

Comcast sells different tiers of Internet speed that never as fast as advertised. I pay $85/mo for 75 mbps internet; usually I have 20 mbps, and often only 5 mbps(!). Comcast offers to send a service person out, for a charge, and tells me that "Internet speeds are not guaranteed." HOW CAN YOU SELL DIFFERENT SPEEDS THEN? The only way to get their attention is to make a complaint to the FCC (which the FCC recommends).

Have had Comcast for almost two months. I've experienced constant connection problems with buffering and just getting kicked off altogether. I've called once to fix it and will call again. I've also ran speed tests on Internet and I'm only getting 30 mbps... My Internet package is the 50 mbps. Oh yeah... Recently the ceo of Comcast sent a letter congratulating me on receiving their new blast.. Now my Internet will be 75 mbps. What a joke. These ** people are something else. This Internet sucks right now and I'll be back on here after I talk to them again. I've had plenty of experience with Comcast and I ** loathe them... with a passion but they're the only game in town..... Just love it.

Customer placed on hold over 30 minutes waiting to talk to comcast rep. 1.) Conversation interrupted frequently several times during conversation. Each time dialed for reconnect, a long time waiting period (over 30- minutes). 2.) Recording voice process flawed "limited choices to solution." 3.) Voice refers to comcast rep. 4.) Additional waiting time - over 30 minutes waiting time again. There were 3-day wait before my problem was solved!! And service interrupted (3) days.

I transferred my internet service by talking with a online representative. In the new apt, the internet just doesn't work. I called more than 5 times, spoke with different representatives and finally got an appointment. Not only no one showed up for no reason, I didn't receive any call from their technician to tell me at least the appointment was cancelled. The representative doesn't have contact information of the technician either. I've been waiting the whole afternoon during weekend! Horrible service!

Signed up for Blast 75Mbps service at $39.99, Comcast changed it. I have a confirmation in writing: "XFINITY Internet Blast! Internet Promotional Rate. Promotional Rate for 12 months." When they installed, speed test showed 29Mbps. Called customer service immediately and they say we are signed up for Performance Internet. They say they will not provide the original agreement and we would have to sign up for a different package. I cancelled the same day.

My family and I have been customers with Comcast for many years. When Comcast just started, they were a really good company. As years went on, they got worse and worse. They have the WORSE customer service team. Their information is never, ever accurate. Every time you call, they always give you different information. Not one representative never gave me correct info. Their bills are always wrong. They never keep their promises or commitments. They never call back when they say they will. They charge sooo much. Worse of all, they have horrible service. Especially the Internet. I feel like I'm on dial-up.

I called Comcast/Xfinity in the middle of June regarding the slow speed of our internet service. The agent immediately said she would send someone out. SHE DID NOT TELL ME THERE WOULD BE A $70.00 CHARGE. The service person came and told me there wasn't anything he could do. And if I wanted faster speed I should try taking my laptop to the modem and sit next to it! I called to complain when I saw that there was a charge for that visit. The rep said she'd see if they would remove it because I wasn't informed of the charge beforehand. Never heard back. Called back today and was told they'd give me a $20.00 credit and that I'd have to pay the rest. My contract is up in December and I am choosing to end my service with them and get rid of Xfinity altogether! I'll use Roku for everything. Poor Comcast they don't make enough $$$???!!!

My wife and I WERE going to change our internet/cable service. I took the day off of work to be home for the appointment. My wife gave the rep scheduling the appointment my contact info and also put me on the "account" so I could interact with Comcast. The rep did NOT take any of my info and log it in. Day of installation appointment, they called my wife to say no one was home at 1:14 P.M. The garage door and the front door were WIDE open and clearly visible from the street (50 feet from edge of street).

Well, they really have zero workers who have brains. The repair time for their mistakes is always a week out or more. They sent over a Comcast worker who was giving my neighbor cable. So they just disconnect my service and gave him my service because they did not want to do the work! Then drove into our manicured lawn and got stuck. To the point I had to call a tow truck! DO NOT GET COMCAST!

Call to have service moved to a new home for my mom & dad. They showed up, told us they had to rewire but not that it would cost $90. Then told we got new boxes, not the ones we had. Got the bill and the new boxes were $10 each box, each month. Feel they were taking advantage of older people!!!!! Have had more problems then can count. Cable not working then phone not working. It's always something and they want to charge for everything!! Do NOT like or trust Comcast!!!!

HORRIBLE! I've called Xfinity/Comcast everyday since I have their service (about 2 weeks). The internet never works, the equipment is faulty, causing me to take trips to the Xfinity store several times to exchange equipment. When I called to cancel I was promised that a service person would show up TODAY 7/15/15 between 8 am and 10 am to remedy the issue. I took the morning off work for this to be done. At 10 am I called Xfinity/Comcast since had not relieved a phone call or seen anyone show up. The customer service rep told me that I have to reschedule because the service guy did not show up! Unbelievable and UNPROFESSIONAL! I AM DISCONNECTING!

I pay $50 a month for the "economy" internet service which is supposed to give me 1.5-3 Mbps but my family can't even watch a streaming video on Roku at night because the service is so slow. All it does is keep loading. Small businesses run entire offices off of 1.5-3 Mbps of Internet service, why can't a small family of 3 run the usual technology devices? I call Comcast every few weeks to get assistance with my issue. I spend an hour on the phone and nothing gets resolved. They reset my modem and try to seek me faster internet service which is 50% more than I'm paying now. I have zero options for other internet providers in my area and feel Comcast should be allowed to monopolize the business and continue to provide horrible service.

I made a payment extension with Comcast/Xfinity to extend my payment for another week. They told me that they would have to print a ticket for it but my service would not be affected for a whole week. The very next day they shut my service off. I tried to call them to resolve the matter and I was on 30 minute+ wait times. Then it kept disconnecting me every time I entered my information. When I finally got to a live person, she asked for my info then placed me on hold and disconnected me. I called after that and I continued to call afterwards and was disconnected every time.

I called to have a new installation for Xfinity internet. I was scheduled for 6 days later between 3 & 5 pm, what they called "the guaranteed two-hour window." On that day no one called and no one showed to do the install. After spending 1 1/2 hours on the phone with them I was finally told no one was available to come that evening and they rescheduled the install ONE WEEK later. After repeated attempts to talk to a supervisor I was finally able to get them to agree to come two days later, but was given a 12-hour window. I had to take off from work. The install was completed at about 7pm and the installer left, but by 7:15 the service no longer worked.

Worst service I've ever had. Our HOA gives us free TV from Comcast so they give us the cheapest internet equipment even when we return it for better equipment. And forget them sending anyone out. But if they do they won't /can't fix problem. Moving to DSL. Might be slower but I might be able to stream a 30 minute show in under 3 hours including interrupted service.

This is the worst cable company I've had the displeasure of dealing with and working for at one point. They mislead you with their promos and when you call to complain, you just get the runaround. I hope your stocks plummet!! Billing is always off and support sucks.

I have had Comcast for 3 years and over time my internet cost has gone up tremendously. They continued to try to upsale us on cable and finally offered a deal where either our internet and phone would cost more than what we would pay for internet, phone, and cable so I took them up on this. Eventually the cable price went up more and we started at paying 45 dollars a month approximately and ended up around 120. I started getting suspicious as every time I called them they offered me different prices on different things. Finally I decided it was time to remove all services other than internet because the bill was just too high. Every time I said I wanted to remove a service they told me they could discount it and this is after many people had told me the rates they were offering were their lowest rates and I wouldn't find anything lower anywhere else.

Just moved to a new home in Tucson. After being with Cox Cable for years, this location required I have Comcast. I'd read reviews and was concerned. After calling three different times talking with customer service reps and getting three different requirements and prices for bundles etc. Talked with the supervisor and got no relief.

This company is the worst. I started with Comcast in May 2014. It started out ok. But then the internet would go off and then I would have to call them to see what was going on. Every time I called I would get a phone call after a week or so and the message would say "you requested service. If you don't call us back we'll assume you still need the service." What in the world? I would desperately call back knowing that a service request meant extra charge. I would call and ask "What is going on? When did I request this service?" Another time I was moving to a new apartment. I called to request a transfer of the same service with no changes to my new apartment. A lady told me "yes, yes it will stay intact and the same service will be transferred".. What a liar!

XFINITY customer service center, thank you for surpassing my expectations today. I had arranged for new 75 mbps Blast! service to be installed today to replace my 18 mbps U-verse Internet (btw 12 mbps taken up by U-verse TV) between 10am and 12 noon, and appreciated the email and calls confirming the time. I was able to rearrange my phone calls and appointments, and put the dog in the crate. Thank you Comcast for respecting my time, the only resource I cannot get back.

After having the installation it became clear the salesman had NO working knowledge of technology side of the business. The salesman also gave a quote that was far off. For example, the installation was supposed to be $19.95 (Special promotion, he said), but ended up being $35. Then I was told I could use my own modem (I specifically asked if it would be compatible). He resoundingly said “it would work just fine” -- WRONG! That's another $10, plus tax, a month for the Xfinity/Comcast modem (Or you can purchase one from Best Buy for $200). In addition, there is almost $25 of extra fees/taxes, not including the sales tax! Just ridiculous!

This is the worst service I have ever had. My wifi is always offline when I am at home trying to work, but get up in gone morning at 3am and all is good. Comcast service is the worst I have ever had. You want payment, I want good service.

This has got to be THE WORST internet service EVERRRR. So slow. Have Chromecast and the Movies have to reload every three Minutes (that's being generous). It takes like five to ten Minutes and I have to restart. Takes like three hrs or more to watch a normal length movie. To search the web... also takes more than double time. I usually turn off wifi and just use Sprint which also sucks but NOT AS BAD AS COMCAST!! That's sad. Your internet sucks and cable costs way too much. Unfortunately it's my only choice. Can't wait for fios to be available. :-) :-) :-)

After learning Comcast was the only internet company available in my area I was immediately distraught. I've followed consumer advocate groups as I am picky with who I do business with. I currently have/had DIRECTV which I am happy with but I just needed internet. Went to the Comcast office. They told me I can get 150 mbps internet for $54.99 a month with free cable at $0.00 and HBO. I was fully aware that it was up to me to cancel with 12 month or they will increase my bill automatically which I brought to the rep's attention and she confirmed. Installation would be $67.00. I knew after reading the disclaimer that was a mere estimated quote. Took time off work. Comcast comes out and explains to me what they need to to do get me internet. They would basically need to wire darn near my entire grid on my power line poles some distance away (3 power line poles crossing several private properties).

For a year, I can't streamline a television program or even play more than one song on Pandora radio, why? My internet speed is too slow to do anything! I have DirecTV on Demand and can't watch anything. Every time I call, the tech person switches me to a different internet channel, which works for less than 24 hours. A woman came to my door advertising the new Comcast fast service so I signed up. They put new cables in the ground. It's worse than dial up from the 90's. My double play bundle is 98.90. This is for one landline and slow internet with BLAST.

I received the promotion mail from Comcast stating they provides $29.99 per month for 12 month for internet up to 25 Mbps for new customer, expiring July 14th, 2015. I was so excited since I will move in to a new apartment on July 7th, 2015. I have called the number on the promotion letter @ 1024698. After 40 minutes on the phone with one representative (she was trying to get all my information and sell me to the package which I do not need), she told me they cannot offer me the package stated in the letter. Instead, they can offer me $34.99 per month internet with only 3Mbps.

They promise you a certain download and upload speed, and the vast majority of the time it's a fraction of the speed they say it should be. I tried to check my download speed, and the website won't even load. By far, one of the ** companies in the world and I hope Google Fiber starts getting to more cities, because Comcast is ripping us all off of our money and ** us up the ass in the process with their overpriced rates.

I recently called to downgrade my service with Comcast because my hours were cut at work. I explained my situation to the Comcast rep who sold me a downgraded package with a cost quote of $110 and told if it didn't work out, I could cancel in 90 days. Well, I got my first online billing (but no actual PDF of the bill) which was $154 not $110 - At the next opportunity I bundled up my equipment and went to my local office to cancel the tv service; however, I was told by the office rep that I only had 30 days to cancel, not 90 and I would have to pay $240 to cancel my service. She refused to cancel my television service but did take my equipment. Now I have no tv, but I'm still being billed because they are refusing to honor the 90 days or to cancel my service. How can they get away with this?

I have Comcast Service at my home in Florida, as well as in New Jersey. Customer service appears to be outsourced, and attempting to explain a problem appears to "suffer in translation." I am now having problems in New Jersey, after attempting to deal with a problem in Florida with minimal success. I cringe at the possibility of having to call a Comcast representative again to resolve a problem. Shame on you, Comcast, I am not impressed that you just got your name atop an iconic building in NYC. You should be focusing your efforts on BETTER CUSTOMER SERVICE!!!

Internet service off and on for last two months as of the 29th of June. No service for 3 days, July 2nd 2014. No realistic eta on resolution. IVR keeps stating a time frame of when services can be up and extending it. Reached out to local office tech supervisor in Lake County with no response. Reps are rude and disrespectful. When asking for a manager they state there is no one available. No one has answers or keeps you informed. Even for a compensation of credit you have to call to inform for it to be documented and then call back when the service is back up to get credit. I have no service and I am treated rudely and unfairly. I am told I have to deal with it and wait without knowing when I will have service. This is not an isolated issue. This is a power failure in my area for the last two months they have not been able to fix.

I have never had a good experience with their customer service. Always long wait times and are never helpful at all. I would never be a customer if I had a choice but they're the only provider in my city. Worst company ever!!!

I had a previous bill with them and they send me to collections - 1400 dollars. I call and I wanted to have a new account, so they promise me to start me up with a 0 balance. They call me and say "yes, 0 balance" 3 times before they then came. I ask again if it was going to be 0 balance, they told me again yes. On the same day of connecting the toll, me: 0 balance. Well when the bill came in it was for $528, so I have call - spend over seven hours on call and now they tell me it was a previous balance that was not paid. I ask them, still no help with this. So why they tell you all this and set you up for failure again?

On June 6, 2015 I called Comcast customer service for help with internet service. At the end of the call, the CSR who gave her name as **, gave me a sales pitch. ** told me I get increase my internet speed for only $7.00 per month, and it was a 30 day trial period during which time I could cancel at any time and not be charged. I asked ** at least five times if it was only $7.00 per month and that I could cancel at any time and not be charged. She said yes. I was also told I would not be charged the $7.00 until the end of the 30 day trial period. I said OK.

This is absolutely the worst company I have ever dealt with. I spent 4 hours trying to resolve an issue. In the process was told that my banking information that I gave to a phone rep was never received but that I should trust them with it again. I was talked down to numerous times by a manager. I missed family time to try to resolve this and at the end of the night I have no resolution and I had 2 hours of chat transcripts of me going in circles. One rep actually tried to contact the department that I was trying to get a hold of and ran into the same situation of being in the queue for 20 min and then kicked to a random voicemail due to waiting too long. This is ridiculous.

In May 2015 I agreed to upgrade to the X1 platform at the rate of 159.49, with no contract. Since the upgrade my bill has never been the correct amount. It has gone up. Also since installation the service has never fully worked. It will freeze up and black out. Some of these have been due to Comcast working in the area and others there has been no explanation. I have had to switch my modem out once already which has not fixed the problem of it not assigning the correct IP. I have tried several times to talk to someone using the 800 Comcast number but get bounced around departments or told that there is nothing they can do.

I "updated" to Comcast blast about a month ago. Since then my WiFi is at a CRAWL and that is saying it nicely. There is no way I am getting the promised speed. Dial up was faster and of course, no answer from Comcast. As soon as I figure another service out this company is out for me. They should be sued for false advertisement.

My husband and I are paying $30 more a month now that our 1 year agreement is up & because I won't sign up for a 1 year contract it will be $30 more each month. This is the only service for internet in our area and it has been the worst service I have ever dealt with. It interrupts what I am doing every few minutes to tell me that the Ethernet has stopped working and needs to find the problem, or the internet freezes and I always have to reboot the computer. I am done with Comcast and I will make sure not to move in an area where I have to use this service again!! Comcast, if you want to keep your customers satisfied, lower your rates because the way things are going these days people are taking different approaches to watch tv and fix the internet problems.

When we moved to another address we closed the Comcast account and our online access to our account was ceased. They didn't even send paper bills and we were charged with late payment unnecessarily. Not going to use Comcast services again in my life.

I have been having problems with Comcast on demand for a long time. Items scroll and literally choose themselves. I have looked at programs to watch, and it will buy the item just by clicking info on it. I let most of this go. I have even paid for programs I did not order on occasion because customer service is so difficult to deal with.

If I could choose lower than one star I would. Absolute worst internet I have ever had. One minute it works fine then next it doesn't work at all. Every morning doesn't work, sometimes loads up to 50% then stops. Apartments need new choices besides Comcast.

I've been complaining for months about slow internet around 1 to 5 mbps and not able to open emails half the time. Finally they agreed to send someone out after I went and got another modem from Comcast and bought a new wifi router and still no improvement. The day before they came out, I was getting 3.34. The day they sent a tech, I was getting 25 to 60 mbps. I have a history on my speed tests every month for years, and they haven't had that speed for over 6 months, except the day the tech came out. They have been throttling my account. It's so wrong!!!

Although we are writing here but there will be no effect. Comcast connection is very poor. Wifi always loses connection. Planning to move to AT&T.

Alright so for starters, I have 50 mbps down. I just replaced my router I think for the 5th time in a 1 year span. Still the same ** issue. I am getting 2-5 mbps with a few bursts of 40 mbps. These bursts last for about 10 seconds. I have an idea for Comcast. They should rename their company to Shitcast, maybe then people would not be so pissed about their ** service. Their "Award winning customer support" is all but that. The people on the line do not understand half the ** of what they are supposed to. When I am trying to do some things sometimes I will lose connection. Their customer support is god awful, and their servers double that. Whatever you do go with anyone but Comcast. Hell you prob will get more speed from DSL than Comcast Cable.

I called Comcast about why my internet bill has increased $250.00 each month. Internet. When I signed up for Comcast I was told my bill would not exceed a certain amount. And so I agreed. But each month my bill is higher than the amount. One representative noticed my GB were lower than they should be. When instructed to phone the Internet Customer Security Assurance Department, after holding for over an hour or more, I was informed that the rep was incorrect in telling me that my usage was capped incorrectly.

Do not get Comcast. They--this business is not recommendable, the internet is poor poor poor, channels are horrible, options and price is way too high. Be aware of this big American scam!

I have been facing extremely slow internet connection and frequent disconnections for the last two and a half months. I have spent at least 10 hrs on the call to their customer care. Three technician visits and one scheduled, the trouble with service continues. Since I didn't get any internet they promised to compensate for the time and here they start malpractices as I should put it. Compensation did show up on the online account so I didn't pay anything for that month and I was at least relieved. But when I was to pay this month’s bill everything from the last month appeared back and an additional 70$ charge was mentioned for technicians visit.

Comcast is throttling customers internet speeds down by ridiculous proportions. I remember the day I signed up the speed they sold me was 25 mbps. They later made me happy when I got a letter in the mail informing me that my speeds were increasing to 50 mbps for no additional charge. What happened next shocked me when my speeds decreased to 3 mbps download speed. They told me that's what I was supposed to get, but they didn't know I was an I.T. Comcast is trying to pull a fast one of epic proportions. They are bringing us back to years to early DSL speeds. What they are doing should not be tolerated, and someone needs to do something about it.

Comcast seems to get a lot of hate, but I have never had an issue with them. I've been a customer on and off for the past 12 years, and my parents were customers before that. My spouse was in the Army so we moved every 9-36 months. We got Comcast for our internet (and sometimes cable and phone) whenever we were in an area that Comcast offered service. Every charge was explained beforehand. Any service issues were fixed within 3 days (usually within hours or even minutes). Customer service representatives were always easy-to-understand and helpful. Internet speeds are decent (I can browse the internet, have the kids watch Netflix, and my husband and his friend can World of Warcraft on 2 different devices, all at the same time with no issues.)

I have called Comcast no less than 50 times over the last two months with the same problem. For no apparent reason, the internet modem will reset when a new device attached. After several attempts to watch this pattern, I begin to feel that this is an internal policy that is not disclosed to the public. I am now prepared to start a class action lawsuit to settle my complaints and go public with my assumptions. I ask Comcast to step to the plate now before it gets really bad. I have lost rapport with my customers because I am unable to connect to the internet 75% of any day. I have lost money because of losing rapport. My business has suffered. No I don't have business class as I do not operate a large business, but I expect to be able to access service at least 75% of the time I am forced to pay for it. I am so angry, I am having health issues.

Since I have had Comcast, I have hated this company. Prices are ridiculous and speeds are not as promised. They use speed throttling to fool speed tests, but actual internet speeds are not close to what was promised or what speed tests show them to be. My internet constantly goes out/down, wi-fi only works part of the time, prices keep going up constantly, and they get away with all of it because there is no other competition in this area. I created this account just to leave this review and was not surprised to see that there were hundreds more like me on this site. As soon as I find any other high speed provider, Comcast will never see or hear from me again.

I have a Comcast xfinity internet account and I moved from one apartment to another and called Comcast customer support and informed then about the move and they said all set to go. And I asked her, "Do I need to do anything on your site," she replied not required. And I have not received any email about my past due amount which is $78.80 except all promotional emails. Now a Debt collector emailed me about the due amount and I don't know whether it will be reported to credit agencies and It will affect my credit score. I called Comcast after receiving this letter and they said I need to enter my new account number to see my updated due amount.

Comcast is the ** internet service I ever had in my life. When I started with them it was $30 for 25mbps. Now it's $35 for 6 ** Mbps. Now I pay $66 dollar for 25 Mbps. Still I cannot watch any online videos at night without buffering. This ** Comcast is the only internet service in my city - that is the only reason I still use these ** internet service.

Comcast has not provided the service they promise. I purchased a 100mb/sec internet plan and have not received consistent service since going with Comcast in 2008. Constant data hits (which they can't seem to detect) and, when calling to find out what the problem is, their response: "We don't see any problems from our end." "We can send a technician out, but you'll be charged a service fee if a problem is not found". Well, of course they aren't going to find a problem, because the problem is on their end. They oversell their servers and their data transmission lines become inundated and the flow is inhibited. Comcast relieves themselves of this responsibility because they use third party resources as a transfer medium. I am done with Comcast and will NEVER go back. I'll pay my 211.00 early termination fee, turn their box back in and be done.

Comcast charged me for the Mayweather-Pacquiao Fight that did not play. They claimed that shows up in their system as the event did play for 54 minutes, when in fact it did not. I have an SD box so I ordered it on the phone in Standard Definition and they charged me for HD. They said that in their system shows up as if I ordered from the box in HD. The fact is that I could not play the fight. When I try to call, the lines were super busy because apparently million of people were having the same issue. I've waited on the lines for approximately hour and a half and finally gave up and hang up. The charge did not show up in my account online, so I assumed I was not going to be charged with all that fuzz going on. And of course I forgot about it because believe it or not some people do have to work for a living and can not be on the phone all day and make our lives about Comcast.

I went into the local Comcast store and wanted to cancel my service because my health has deteriorated in the last couple years. Upon dealing with 3 different people, I was then directed to the person at the last stop to wring me out on why not to cancel my service with them. I explained I have been placed on a limited income due to my health, and could not afford the service at the price I had been paying. The young lady said, "Oh I will get you fixed up and you can have better, faster service at a better price." "What? Really? Ok, are you sure?" "Yes, and it will not ever go up!"

So, I was a loyal Comcast customer for over 10 years, beginning in 2000. Then, I started having trouble with some of my services and decided to give AT&T U-Verse a shot, since they finally showed up in my community. Loved it, loved them, and loved their consistent attention and care for their customers not to say they don't have issues at times, but they handle things so very well that they make you feel bad for even bringing it up. That said I had to move, just up the street to a new community, and I am being forced to use Comcast (Bulk services?). I upgraded to the triple play back on the 5th of June, and was told that the equipment would be delivered within 3-5 business days. Great. Fantastic.

Service was disconnected for nonpayment. Death in the family caused unexpected financial problems. 2 weeks later, a rep left a note to get the equipment! I plan to pay the bill in july... this is June. Called and waited 1 hr. No answer. Why the rep??

This is a 3 story residence, with extremely light internet activity, but I have experienced NOTHING BUT PROBLEMS with Comcast! I went to the extreme of paying an additional $12 a month to boost my internet speed, with absolutely NO positive changes or results. Furthermore...and mark my words: there is no solution. No matter how much money you pay to correct this - no matter how many calls you make to reset your modem (which I pay EXTRA for Comcast to provide) - NOTHING will make this situation better.

Every day I have problems with my internet and home phone. I go on Youtube and it stops working, keeps breaking up two to five minutes to get on a site. Comcast cable has been out to my house so many times I can't remember. It took three or four Comcast repairmen to fix my phone. The last one one minute fixed because none of them know what they are doing. They need to be certified. Three times they told I need a new phone. Anyway where I live the service sucks.

I added internet service to my Comcast service. It's been a month & 90% of the time I try to access the internet, I have to either reset my modem or call them to fix the connection. THIS is a such a rip off. Unfortunately, I didn't cancel in time to not be binding in a contract for 2 yrs.

I tried to reach Comcast customer support because my data usage has gone through the roof for no apparent reason. By phone: I called the support number on the website. Support said for data usage issues I should press 1. I pressed 1. Then I was offered two options that would not have helped me. I did nothing. Comcast hung up. I tried the same scenario again, with the same result. By phone again: This time I called and did not press 1. That led to more options, none of which related to my issue. I pressed nothing, and Comcast hung up. By chat: I got just a few lines into a chat, and the chat window froze. End of short discussion. By email: Then I chose the email option for support. Over 12 hours later, no response.

This is the first time writing a review about any company. I was having issues with connecting to my interest and had to call 5 times before giving up. 3 of their reps hung up on me and the other two transfer me to other department. I hate Comcast!!

For anyone who wants a good laugh please read. There are many things that are common complaints made by customers, like taking hours on the phone, or bait and switch pricing, or never getting an issue fixed. And we know Comcast knows, but they never admit it. Until today. Today, I called Comcast, because I'm in my 12 month promotional period and my price keeps getting increased. Below is what I learned.

I contact both providers the same day to request an estimate. Both of them asked for my credit card #. They assure me it's only to make a computer to process the request & give the best rate. Well, a few days later, they both charge my credit card. I called them & finally they credit me. The worst was Xfinity. They claimed they cannot find me??? So I have to ask my credit card to stop payment.

I needed a new on demand box. Tried to order over the phone. I received 2 remotes which was not even the correct address. Tried calling again. This time I received 1 remote. Still no box. Ok off to the local Comcast office. After half hour in line I finally received my box but found out they changed our billing address to our vacation home address. They can't fix in office. Back to the phone. Took the box home and tried to hook up. They now tell me there are no such numbers. They are because they are on the back of their box no receipt. No appointment in days. Someone help me of this poor pathetic company!

First, I updated the internet to Business, expecting to have a faster speed. Nothing has change but the bill, yes went up very high. The home phone was added to the business and have it back to the residential took me 2 months and several calls. Finally I have it back, but they gave me a temporary number while they make the changes. Guess what? When I make phone calls, the number that appears in the callers ID's is not mine - is the temporary one. Usually my bank pay my bills, but this month I check the Comcast bill and noticed charges for services that I never asked for. They keep billing me for the internet besides the bill I pay for the Business. Double charges. This is the worst company I ever had. Thinking in change to another internet provider.

It is so Shaming. I was about to go with Verizon for my business with one phone line and internet they were offering me 112$ month to month. Just called to ask the price from Comcast the guy there told me that taxes in Verizon are high and Comcast is the best. I have signed my lease for business which I closed for a year but Comcast without telling me signed me up for 3 years. The person on the phone never told me that I am going to have Comcast in next 3 years even though I had my lease for one year. I called to customer service to cancel it and found out that I am stuck with them and the worst part is they don't let me go out of contract without signing the paper that I am going to pay them 75% of left contract.

I tried contacting Comcast/Xfinity's service phone number. The person who answered was unable to help and when I asked to speak to a supervisor, I was told the wait time was 10 minutes. In the meantime I asked to speak to someone in the United States. He said he would give me the number of someone the the US (in other words, Comcast outsources their employees). When I called, it was the same recording! I called the first number back, and asked the gentleman with the thick accent where he was located. He hung up on me!

From the first day, our experience with Comcast has been terrible. The first installer was hours late. He did a sloppy installation, leaving a giant coil of cable and not installing connectors correctly. The second technician said the first was a contractor and "that happens" - as if that should excuse it. Since then there have been non-stop problems with the set top boxes and the network/phone interface. Other Comcast Voice customers often can't hear our voice when we call. One of our four setup boxes malfunction or lock up on the average - approximately once per week.

I was not home when the Comcast Tech comes to install internet service for my new house. I have an antenna cable connected from the outside box to a three-way splitter in the basement to my living room, family room and new bed room in the basement. I drew a diagram for my wife to give to the tech to follow. I wanted to make sure he just install a new cable for the internet to the living room. The tech cut my antenna connection outside, and all my connections in the basement, and took my splitter. Already filed a complaint and requested Comcast to fix that back in place.

This company is garbage and they know it. They provide the minimum in order to get subscriptions and they charge out the ass. I have had internet on and off for the last few months and every time I call them about it, somehow it becomes an issue with my equipment. They then threaten you with a fee if they find out that their equipment attached to your building is not at fault. I have changed my router and modem twice, I know it is not my equipment, it is their service. All you will get is excuse after excuse from them. If they did not have the monopoly they would never exist.

I moved to a new apt and - even though I have FIOS -- Xfinity pop up asking me to sign up. Continues to pop up and pop up. I clicked on the "manage my preferences" click and opted out. But Nooooo. A day later, there it is. Same laptop, same email address. I called and called and got an alternate # to call. After hold for 20 minutes, it hung up on me. What can I do?

I have been a long time customer with Comcast - 11+ years at one location. Overall my service with them has been great! Their Customer Service Department has always been helpful and would "talk me off the ledge" whenever I was upset (which was not often) - UNTIL NOW! Several weeks ago I called them to just "inquire" about the cost of a popular fight that my boyfriend wanted to order (Note: I was just "inquiring on the fee not to order). During this call the young lady mentioned she could LOWER my bill by offering me this "new technology DVR". I am not a technical person but always interested in lowering my bill if the service would not change - only would improve! She "assured" me it would go from $143/month down to $121/month. She did not inform me of any install fees or equipment fees. She said it would just be less with better technology. I agreed and scheduled a time for a Technician to come and install it.

I moved to another unit within the same building. I made a moving request online on May 30th. The system gave me 4th of June as a re-connection date. It also gave me a confirmation page and a confirmation number **. It was also written that I was going to get contacted in 24 hours. No one contacted me. I waited for 4 days without internet and today (June 4th) called the number written on my confirmation page. The representative I talked with told me that there is no moving requests in their system. When I asked why I have a confirmation number the answer was "I don't know". He wanted me to make another moving request online. I did and it gives me June 10th for the re-connection date! Is this some kind of joke?

Comcast is the worst company I have had the opportunity to deal with. I have called to disconnect my account with them several times over the past few months and still charged me for services I didn't use. I have had dishNET since December but Comcast charged me until February! It's Crap and that company should be brought down for fraud!

My daughter had an appointment with a Comcast for an install on Friday May 29th. The tech showed up was incompetent and said that someone would be out Monday to fix the problem. The tech showed up Monday called the wrong phone number when he arrived BUT was given the correct number to call. HE DIDN'T BOTHER TO CALL THAT NUMBER HE JUST LEFT. When she called Comcast they said someone would be there Friday a whole week after it was supposed to be done. After 6 hours on the phone with this poor excuse for a company speaking to at least 8 different minions, she was promised someone would be there the next day (Tuesday) at 3 pm. 3 pm came and went. Again she called they told her someone be there Monday the 8th of June. What happened to 3 pm or even Friday.

I have been a Comcast customer over 20 years and satisfied with the service. 2 months ago I started having problems with my internet and home service. Television was never interrupted. I was told since I live close to RR tracks, the signal could interfere with my service. I was also told same story about the Air Force base. Once that lie was disproven, I was told to move my modem to an outlet that only modem would use as modem was not getting enough power. Still getting kicked off internet and no phone service.

So, after having gone over Comcast's measly 300Gb data cap for a full year, I call up to cancel. I'm transferred to customer retention, where I explain my problem. Which is: I signed up for unlimited Internet. You changed the unlimited to limited because you don't like people streaming Netflix or downloading video games or you know, any of the 1000s of reasons people have for using the Internet. This wonderful customer retention specialist tells me he can give me a 500gb data cap and free HBO for a year. Wow. And just the month before I called to see about getting a higher package but was told that 300gb is the highest limit for residential customers. Whatever. Maybe they changed their mind. I took it.

Having slow internet connections since last few days, have results from speedtest. Called Comcast rep to discuss about this. There was no resolution. Calls got disconnected multiple times. Seems like Comcast reps do not want to work on solving connrctivity issues.

I tried Comcast under the 30 day free trial. The service did work well! But for other reasons I cancelled the account within the 30 day period. Their technician came out to take back the equipment - so far so good. But they kept billing me, and now have turned the 'free, no obligation, nothing owed' bill over to a collection agency. I have had no less than 3 people at Comcast who all assured me that they can and will fix this problem, but I continue to get calls. The collection agency tells me that I owe Comcast money, Comcast tells me I don't owe anything. It just shouldn't be this hard. They obviously still do not care about customer service - how hard can it be to fix this problem???

Comcast is terrible. I don't usually do reviews, but this time I feel that the potential Comcast customers should know what they are getting into once they sign up for Comcast services. I have been with Comcast the past 5 years and I never saw the services so bad. I signed up for a triple play with maximum 125 MBPS blast internet speed. That was what I was told in the beginning. Everything went pretty well till this March when things started to go really awry.

Comcast has told me that they will review my recorded conversation with their sales rep. I told him NO. But they sent me equipment anyway and upgraded me to a service I did not agree to. The box has never been opened. Four times they promised to call me back with their review findings within two days. Last call I made to them they promised to send someone out to change my service back. No one has ever called to set a time to come out. I have invested several hours in talking with this huckster sleazy communications company that falls to honestly communicate. What they are doing does not seem legal.

In April, 2014 I signed up with a Comcast door-to-door agent to replace my DirecTV with a Comcast Quad package which included TV, Internet, Telephone, and Home Security. In the contract the monthly charge was $128.95 for the 1st year, $149.94 for the 2nd yr. and $189.90 for yr. 3 and on. After about 5 months I noticed my credit card charge was already over $180 per month. After no resolution with Comcast, I contacted the WA State Attorney Generals office who then contacted Comcast with my complaint. After some discussions with a Comcast agent I was told I was actually being undercharged. I found out on my most recent bill I am now being charged $232 per month. Although I have been reasonably satisfied with the 4 services I signed up for, I am totally dissatisfied with this change in my monthly cost, and am now trying to find out how much I will be charged to cancel these 4 services.

The internet service and phone service frequently went out. I requested help and was told a technician would come out and there would be no charge. It was discovered that the initial was incorrect and that we had a very poor signal due to a reversal of equipment that was placed in the box on the outside of our home. It was fixed on the second visit by the technician. Comcast charged $70 for a technical call and refused to reverse the charge until I called to cancel the service.

I had no problem while I was using the service. The problem started when I closed the account, because of inter-state move. When I closed the account and went to the service center to return the equipment, they asked me for a switch that I've never received. They charged me around $40 (don't remember the exact amount) which made me really angry. I demanded to talk to a manager who was not helpful at all. I ended up paying and forgot about it.

Comcast is so terribly hard to get through and when you are able to spend the 5 minutes on the phone tree, they are not able to resolve the issue. My internet is drops and I am bumped offline and unable to use my smart tv or the cable in my house at random times. My laptop has to be hardwired into my printer to work..it is unbelievable. Frontier is at my office and if I do have a problem, they are easy to get a hold of and make it a priority to solve the issue if I have one...

We've been customers of Xfinity for about 6-7 months now, with horrible service from the get go. We have high speed internet, of about 7 Mbps, or at least, we're supposed to have that speed. My internet disconnects or crawls through speed THOUSANDS of times a day. This is no exaggeration. In the last five minutes, my internet has cut out three times. We've called Comcast SEVEN times now, and had all sorts of different service attempts, to still have horrible internet.

My last two bills have been $158 and $190 for 50 mbps internet and basic cable plus latino package. YES, but the worst part is, I usually receive less than 10 mbps and sometimes a ridiculous reading of 1 or 2 mbps. I work from home and my internet disconnects at least FIVE times a day, impacting my productivity. I can't watch a Netflix movie entirely because I lost signal and I can't work wirelessly because the signal is "schizophrenic." Comcast sent an IT tech who did nothing but to unplug and plug my modem and tried to engage me in "Personal Business" asking me to let him "do the job" outside of Comcast...totally unacceptable.

So I bought my own modem because paying $10 a month to rent is a total waste for a $70 item. They took the $10 off charge the first month and then added it back on the next. I autopay and didn't look at my bill for 24 months. Then I see the charge, call them, confirm that on their records it states I own the modem. Ask for a refund and they say, "Nope, you have 30 days to dispute." They admit it was their fault, that they were stealing for 2 yrs. Lame.

Really, Comcast? You are going to charge me $5 more per month because you had to process my new customer request, all because your website wouldn't accept my valid social security number? You guys are running a scam. No wonder everyone hates you.

A year ago I was attracted by their promise to bill $59 a month for internet and TV, but skeptical. Never got to experience that agreement. If you are late in prepaying your monthly installment they will call you up to 7 times in one day. Evidently forgetting your demands to no longer call you. Never seen anything like it.

Trying to contact Comcast (again!) about invoice questions as well as equipment failure. As usual I get the automated run-around and hang-up after punching in phone number and zip code repeatedly while stuck in an endless loop taking me back to the main menu... until I get cut off. This pathetic company deserves a flaming pitchfork, not a star! (After writing this scathing review I can expect a saccharine email assuring me that they want to make it all right. I'm waiting, Comcast....)

My wife spent three hours on the phone for them to fix our internet. It took them 3 hours to figure out we are on the slow internet service. Now the internet cuts out, wifi doesn't work. Technician came out and put a new cable on the ground, everything was working, now the internet cuts out again. My wife waited all day on Saturday for the technician to come out. When the technician replace the cable, he said everything was okay. I am NOT happy with Comcast and will change over when a better service shows up.

Very very slow service on weekends, holidays and after local schools let out. Comcast has badly oversold its capacity to serve its customers.

Had connection problems and Comcast sent out tech 2 times never fixed, also never got any feedback. This all started happening when my 2 year contract was up and I was on a month to month charge. Called and got on a new contract and problems seem to have gone away. Sure hope this is not how they are running their business. But who are you going to get for service.

The internet I pay for is awful. I pay a premium for what should be a premium service (blast internet speeds -- 50 Mbps), and don't receive anything close to acceptable. Comcast internet is an absolute scam.

Let me start that on 5/9/15 me and my wife paid a deposit AND took care of a past due acct and decided to go with Comcast even though we had an active cable service with a competitor already connected. Sunday cable tech ran new lines to the house and left, NO signal from the new line, no internet all day, called 5 times and they assured me that MON. we would have service, guess what - NO service on Monday. Come to find out it was an open ticket for 8am to 8 pm. I lost my cool and they bumped me up to an "escalated" ticket for Tuesday. Guess what here it is Tuesday and NO tech no internet, I have called again at 5 more times and they said now they had me on an open ticket for all day... AGAIN! Now here it is going into Wed and I have an automated msg stating that I will have a service visit on Wed. from 1-3 pm. Let's see if this happens...

I ordered service back in January. At the time I ordered it they told me that I only pay $39 for installation. I had installation guy came in and installed the product. Next month I got bill with installation fee of $39 which I agreed on and paid and next month I got another bill with another charge of $39. I was going back and forth with Comcast on phone. Just called them today and they give me good story that installation fee its only to call installation guy in just to come and look at you at your house! In order for him to install the product you need to pay additional money! THIS COMPANY IS VERY TRICKY AND WILL TRY TO RIP YOU OFF OUT OF NOWHERE. DON'T USE THEM. IT'S A BIG MISTAKE THAT I DID. INTERNET SERVICE HAS LOTS OF OUTAGE AND IT'S NOT STABLE! Waste of money!

Comcast, a company only out to get money. I say this because I feel that this company, from since we started with them in 2013 has always over charged us, made us waste time waiting on them to come to our home to get service and even when we were going through hardships and couldn't pay the full bill, has no courtesy for us and didn't want to work with us. I spoke to a supervisor named **, he was so arrogant and came up with some solution to only give me service for one day and then had the guts to tell us that he is going to charge us 2 reconnection fees. I Was very frustrated with him and just decided to cut the service off completely. I dealt with this bs service for too long. I would never recommend this company to anyone, I will tell everyone to go with At&t and just avoid ever going to comcast. I Hate them with a passion.

Comcast is basically inept. As an owner of residential properties in South Florida, I have cause to subscribe to the internet for seasonal tenants. Comcast is not set up for this. What surprises me is that with as many rental property's that are in South Florida, you would think that they deal with situations such as this where there's policy and procedures. They can't get it right the first time ever.

Comcast had gotten good reviews from our friends. So we gave it a try. The wifi worked well for a few months. With 3 iphone and 2 laptops using it, it did pretty well. After about 5 months it slowed way down. I truly noticed this when I was shopping for myself. Nothing would load up. It says that the wifi is connected with 5 bars. This wifi has so many problems. I wish I had known that before hand.

On my bill according to my services I am paying for internet speed of 50mbps when in reality I can't even watch YouTube video. When I go online and test the speed it shows only 12mbps. I am furious because they don't received a partial payment so I deserve a full service.

I relocated to League City Texas area 4-1-15. I ordered cable and Internet services from Comcast/Infinity. It was installed on 4-2-15. I received my first bill on 4-16-15. I paid $200 in full 4-22-15. Then I received a bill due 5-17-15. I called Comcast to exchange a box, and ask how much was my bill. Then I was told that I ordered a fight on 5-2-15 Sat. I never ordered the fight. Then I was told I ordered 2 other movies that I did not order. I ask for a supervisor and explained that I did not order those movies she stated that they were not removing them and that I had to pay for them.

I ordered Blast internet, yet that professional grade of internet never worked in our home. We had three techs agree that it wasn't working and never follow through with fixing it. I called to troubleshoot multiple times and told that it was working even though speed tests proved otherwise. My complaints were never noted and so I could not get money back for the non-existent service. Furthermore, it took me 1 hour and 46 minutes to cancel my cable because, shockingly, the man on the phone could not figure out how to do it. Instead he kept saying, "Please, I got you a great new deal. Just sign up for this because the cancellation is not working".

I have been dealing with issues regarding my services since installation. Comcast tells you one thing without follow through, and outsources technicians that are unfamiliar with their product. They lack customer services, and charge you for services you are unable to get. They are extremely unprofessional and in my opinion the WORST cable provider.. In my opinion this company is a fraud that will waste your time and steal your money.

This is my first time writing a review and I think it is important for people to know just how horrible Comcast is as a cable company. I hear the horror stories but never knew I would have one of my own. I relocated to a new condo over a month ago and requested for Comcast to disconnect and switch service to the new address. My online account never reflected the requested updated new address info and had a zero balance. I called and waited on customer service for 3 hours!!! Really? 3 hours??? When is this ever acceptable for any business! This is a shame and disgrace.

About a month ago, I began having difficulty with my internet connection. So, I carried my laptop to a local coffee shop, and set up a connection there. Problem solved. Then, I called Comcast and spoke with a technician (in the Philippines). They sent out a technician to look at my Comcast equipment and connection. He informed me that the problem "must be my computer, because the equipment seems to be fine." So, I arranged with a professional technician to check my computer. It turns out that the problem was indeed with the Comcast box. The router part of the box was going bad. When I called Comcast again, they told me I would have to come pick up a new box myself and hook it up myself. So many problems, so much cost, so little service!

I had two internet options available to me when I first moved here about 10 years ago; Qwest DSL and Comcast Cable. I had questions about both and so contacted both companies; I made my decision to go with Comcast based solely on one thing: it was easy to reach real people who spoke English with Comcast, while I never could figure out how to talk to a person at Qwest.

Comcast Xfinity is the worst of the worst. Each time I need to call in about something, I constantly get the run-around: each person you talk to will each give you a completely different answer to the question you're asking. If you're not able to get your cable and Internet pricing lowered, hang up and call back to get someone else. It took me 6 different people to finally talk to someone who was able to give me a fair and cheap price for my service. When I have a technical problem and the person you start talking to sounds like an idiot, hang up. They probably are.

We have had little choice in our internet provider since we moved into our home. Sadly the only carrier is Comcast. Do not waste your money. We have been calling everyday since we got the service for sub par performance. For the amount we pay, we are supposed to receive UP TO 50 Mbps. We are lucky if we ever get 10. Currently as I write this, I am on hold waiting for a Comcast supervise again, and we getting a raging 0 Mbps and 0 upload while managing to somehow be on the net.

I canceled Comcast Internet service when I was moving to a new state. I received two bills after I canceled service, the last one coming 5 weeks after service was canceled. I called Comcast to ensure that it was my final bill and the Comcast rep ensured me that it indeed was my final bill. I paid that amount and thought I was done with Comcast.

Internet Service Intermittent Outages Daily Dec 2014 - April 2015 - I have called Comcast customer service several times a week for the last 4 months because of outages and I get the runaround. They have old technology in my neighborhood that they can't get parts for and so customers are left with poor or no service. No one knows what is going on to resolve this issue so at this point I have to look at alternatives like AT&T or cellular.

I have used Comcast internet service for 15+ years, using a proxy email address at the IEEE so that my contacts see a consistent mail address irrespective of the ISP that I use. Last week I stopped getting mail. I received a message that I needed to switch from POP to IMAP and did so. No mail. I reset the account several times; received unfiltered mail for a day then it stopped. Tried logging into Comcast directly to see my mail and the time taken to log in was 10 minutes+.

April of 2015 I ordered comcast internet. I was told I could hook up the modem myself and be charged 9.95. If they had to send out a tech they would charge me 39.99 (no charge if it's no fault of my own). Well, guess what? I could not get the modem to work. Comcast sent a tech to my home. The tech told me it would never have worked because comcast sent me a modem for the wrong region. He went back to his truck and switched modems and it worked. I called customer service and explained what happened. The gentleman told me someone would get back to me through an email. Week and a half no word.

Comcast first of all raised my bill $20 a month without warning or a notice. And now they charge me $40 for a house call when the technician did absolutely nothing. No wires were installed, no new modem, NOTHING. The tech sat at my computer, in my computer chair and went to speednet.com to check the speed on my connection and left. Said my internet is working fine!!! Horrible service and after speaking with ** from customer service for over an hour there is nothing they can do.... ARE YOU KIDDING ME!!! Since when do we charge the customer for something wrong with the service you offer to the customer!!! I wish I could go to Verizon but I can't because they do not service my area, so I am STUCK with CRAPPY COMCAST!!!

Over the past year I have received the worse service from Comcast in the 10+ years I've been a loyal customer. The issue I originally called about has not yet been resolved because the rep either hangs up on me when they can't fix the problem or the rep just gives up and emails me information so I can read and fix myself. As soon as I can find a company that provides high-speed internet and cable TV I will take my business elsewhere.

Literally garbage. Can't keep a connection going for more than I'd say 45 minutes MAX. I've never been so discontent with any kind of phone, tv or internet service in my life and I grew up using dial up. Don't get this whatever you do. Straight trash.

I have been a Comcast customer since 2011. A couple of days ago Comcast inexplicably disconnected my internet services. When I contacted customer support, I was initially transferred between multiple departments. Finally, one representative told me that there was service outage in my area, that technicians were working on the problem, and that I would be re-connected at 7:30pm that evening. This did not happen.

Customer Service poor knowledge of their services. Don't give out the right information. I have been dealing with the same issue for over three months now and still giving me a new ticket to try to solve the problem. What is going on with them?

Got Comcast a few months back. Not only are they unable to provide the internet signal I am paying for - they give me the complete run around every time you call the support. The "agents" consistently switch me from one channel to the other and the result stays the same, the signal goes down 3-10 minutes for every 30 minutes of use. I have been switched between channels approximately 8 times now, I have also been sent to their store for a replacement modem/router and nothing helps. They now tell me that I need a service tech and that I may end up paying for the service tech even though their product never worked to begin with.

Please do not utilize this service. They will promise great things to get you to sign up but no customer service after up to and including outright lies. I was with DirecTV, two HD DVR's, one other HD set top and one other normal definition set top. This was bundled with phone and internet at 6Mbs. The bill for this was at $130.00 roughly.

Basically I was the victim of a bait-and-switch by the XFINITY store at Delk and Powers Ferry during purchase of the XFINITY home security system. I was told verbally during the presentation that it would be cancelled without fee if I moved outside Comcast area. No contract was presented until installation. It was signed for me without my being present. A year later I had to move and was charged a large and exorbitant termination fee. Customer service has been non-existent as I have been lied to, hung up on and kept waiting numerous times without any of the under-trained reps able to even understand the problem, much less assist. Also numerous promises to return my calls were not kept. I will not ever deal with Comcast again and neither should you. Worst experience ever with any company. System is not worth the hassle.

My internet, cable and phone service all went out. When the technician came out, my outside line had been cut. He said they had been in my neighborhood installing new lines and for some reason forgot to connect me to a new line after it was cut. They left the exposed cable across my yard and said it would be at least 6 weeks before they would be back to bury it. I asked, "Why so long?" and their response was that they had other jobs to fulfill. I asked why I would have to wait since it was their error and they had no reason other than "that is the way it is." Needless to say, I changed companies and am saving $102 a month for the same services! What a rip-off and poor customer service. It always pays to compare. I definitely learned something.

My home wifi was not working all of a sudden on April 13 and I contacted Comcast online to attempt to have it fixed. A woman named ** was working with me and told me I wasn't receiving a signal and would need to plug my modem into my PC. I explained I did not have a PC, only a smartphone and a laptop. She gave me a telephone number to call for help. When calling the number, it was answered as a "non-working number for Comcast". I went back to her and told her this and she gave me two more phone numbers, one which went to Verizon and another which also went to a "non-working number for Comcast". I double checked these numbers for accuracy against what she had typed to me. I promptly told this was absolutely pathetic. I got offline and called Comcast, only to be told that my equipment wasn't registered, which is nonsense, as it has been in use for over two years and had worked the previous day.

Comcast/Xfinity is the absolute worst internet service I've ever used. I am counting down the days until I move out of this apartment and can switch back to CenturyLink. My internet is INCREDIBLY slow, with regular delays. It doesn't make any difference which device I'm using -- it's always slow. Nightly, around 11pm, the internet strength reduces significantly to the point that whatever I'm watching on Netflix, Hulu, or YouTube through my AppleTV freezes, taking forever to reload, and repeating this process until I eventually give up and go to sleep. I will NEVER NEVER NEVER solicit service from Comast or Xfinity again. It's essentially useless. ** XFINITY!!!

Comcast is horrible at customer service mostly because the people you always talk to are so far removed from you, usually India - they have no idea what we are dealing with over here. I will make a list problems I've had with them and they are apparently reoccurring to a sickening degree.

My medical office had Comcast business internet for several years. A year ago, I retired and closed the office when I turned 75. I moved the fast service to my home. I am now moving out of state so I requested the service be shut off. Comcast said when the service was moved, a new contract started and I have to pay a $2,300 early termination fee. In the contract, they were giving me a $10 discount from $109 to $99 monthly which explains the termination fee. A company engaging in a shameless grift. Truly pathetic. Elizabeth Warren is right. Big Corporations lie and cheat people and think nobody will stop them. Have they no shame?

I used Comcast and the internet never worked for a year. I called and wrote but no one could fix it. Switched back to verizon and it works Great. Comcast LIES. FIOS is faster and more reliable and something needs to be done about the false advertising from COMCAST/Xfinity saying their service is faster than FIOS when it doesn't work at all . NO JOKE. IT never connects, then if you get lucky, its slow or it kicks you out. Please do not subscribe to them.. A Big rip off and the FCC needs to do something.

Have a monthly bill of 231.58. That's two thousand seven hundred and seventy-eight dollars and 96 cents per year. I wrote out the yearly expense as it adds to the dismay of payment vs service, vs the capability to switch to another company, vs unbundle. It has been made almost impossible to switch to another company due to the inability of possibilities. What zip code area are you in? What services are available in that area? Why can DISH be used, or another similar service? Comcast's service is. “Here is what we can offer.” “No we cannot do that.” “Disconnect my landline”. "You’re bundled sir". "I can give you basic service sir". Frustrating!

WARNING: Under no circumstances should you consider Xfinity Home Security. We recently installed Xfinity Home Security in our home in San Francisco. The Comcast representative knew we would be moving soon to Pittsburgh PA and assured us that we could transfer our service. Nothing could be further from the truth. We had to battle for weeks to get the service transferred and we had a horrible battle over an early termination fee. Comcast incorrectly billed us twice for installation and we spent days and days on the phone with call center people who could not correct the problem. In the meantime, we needed to disconnect the system for 4 to 6 months while we renovated our home. Comcast refused to discontinue the billing while we had the system shut down. Keep in mind we are paying our Comcast bill at our other address in Pittsburgh.

This complaint is based on my current Comcast service. 3-4 days out of 30 my service is out. I am currently a full time student and I require the internet to complete assignments, and this is of no concern to Comcast. I have had slow internet, cable channels that are forever pixelating, they send a technician that never fixes anything. This service is expensive and horrible.

From the very beginning, we've had nothing but problems with Comcast's Internet service. The service will randomly drop and sometimes not return for hours. Every time we call regarding these happenings, Comcast blames our "outdated hardware," regardless of the fact that own the most up-to-date Motorola modem that is on the market. Regardless, this is all beside the point.

The second month of a new account was double billed. I have called over 15 times and spent 20+ hours on the phone trying to get someone at customer service to correct the billing. If I'm lucky enough to get someone on the phone that can even pull up my account, they say they've never seen this before and need to submit it to billing for an investigation. Then, I never hear from anyone regarding the mistake. My account is now set to disconnect for the 3rd time. The double billing is their mistake, but I get to pay for it in wasted time and frustration.

I've had Comcast internet, TV and phone service for almost 3 years. I purchased my own modem from Best Buy (I have receipt and box spent $189) so I didn't have to rent from Comcast for $7-$10 a month. About 3 months after the start of service I received my first letter stating during a review of my account they have noticed I am not paying the modem rental. I called and stated it was my modem and so therefore I did not need to pay them. Oh yes they said sorry about that and removed the charges. Now every 2 months since this first letter I get another letter stating the same thing!! I've called approximately 20 times to correct this problem.

Back in December 2014 I cancelled my account with Comcast due to the fact that the internet was not 50 mb that they claim it to be, it was more like 10 mb on a good day. So sent my equipment back to the local store, dealt with a very rude customer service rep. Was told that i would receive a final bill within 60 days. Well long story short, was never sent a bill from Comcast, which in turned sent my bill to some collection agency. I then called the collection agency to find what was going on. So at that time i filed a BBB complaint.

We have always been very pleased with Comcast tech support. But they must have decided to save some money, because today I had a terrible experience. I was calling for help with an app that wasn't working properly. I had to go through about 5 min. of robo call to get an agent. Eventually I had talked with 3 agents, none of whom were able to help. Despite giving my phone number at least 3 times, when I was cut off with the first agent (their mistake) she didn't call me back. So back to the robo call and 2 agents later, no help at all. They have outsourced and each of the 3 agents had a strong accent and talked very fast so it was hard to understand them. This is the first time I've thought about getting a different internet provider.

I recently received my bill from Comcast. My normal monthly charges are $119 plus taxes, surcharges, fees. Total should be about $144 (verified via emails from Comcast). This bill is $287!! I reviewed the bill and learned that $68 of it was a balance from my last account (I recently moved). I had no problem with that amount, but $68 + $144 DOES NOT EQUAL $287. I also noticed double charges on the bill. I called Comcast, emailed Comcast (20+ times), and am now emailing Comcast Corporate... all with no resolution.

They simply tick up the cost of their services gradually over time and customers are completely helpless and unable to do anything about it.

I signed up for Comcast Security in December 2013, canceled in January 2014 within the 30 day period and my service was inactivated. Since then I have called to tell them that I am still being billed as recent as April 2, 2015 ($100+) a month for over 16 months. Confirmed today that my security services cannot be troubleshooted because they are inactive. Why have I paid over $1,600 for inactive service and continuing to pay because if I don't, all my other services will be disconnected as well and I need my internet so I have been forced to pay for the security service even though it has been inactive since January 2014 and confirmed again today with ** in Home Security Trouble Shooting Department that my security service is inactive but it remains on my bill.

I canceled Comcast business internet and phone due to illness and business being closed. Also due to their gross mismanagement of my account requiring me to call them several times each month to straighten it out. They would take the information, say it would be taken care of, and then nothing would be done. After several complaints they got rude and unresponsive, charged my credit card even after I had changed the card (3 times) - charged me for items without sending a bill. Refuse to cancel account even after I wrote them an e-mail to their consumer service stating I was canceling. They change the bills each month and say I owe them for an early termination fee. They broke the contract first. I owe them nothing.

Comcast implemented data cap in my area, allocation of 300 GB for residential accounts. I was told by a rep, after reaching the data limit my account will be charge $10 for an addition 50Gb. This is outrageous. Unfortunately, they can force this on us because of a lack of competition.

I was a relatively happy Comcast Business Internet customer for several years. I am a physician who is also an IT executive who works out of my home. We built a new house and discovered that Comcast did not offer service at the new location. When we attempted to disconnect the service they would not do anything without my account number. We were on e-billing and the account number was not included in the billing notice. All of our business paperwork was packed and in transit so not available. I spoke with at least 6 different CSRs over a two month period in which several things were promised but not followed up on; sending a paper bill (promised on 3 occasions) which would include the acct. number; a supervisor would call (on 4 occasions, only the last time did it occur); and I was to be transferred to a higher authority and call dropped 3 times.

Well I call customer service 2 days ago asking why my internet is very slow. They said "you have the basic." I said "OK but I'm customer. I'm not so happy what I can do." The guy said "I can give 2 pks for 54.99, include t.v and internet." I said "I don't need the t.v." He said "is the only way". I said "really". I'm very disappointed why service is bad. But when I said no he said "let transfer with others peoples". I said OK but I was in the line 15 mins waiting. No one help me. After that somebody disconnected my call. Not good at all. I'm looking for different company.

Hmm, let's see where to begin.... Their speeds are not accurate no matter where you live. I've had the misfortune of living in two areas where they own a monopoly and it was never the speed they sold you. You are INCREDIBLY lucky if you can get through to talk to someone without them or the automated system hanging up on you.

After 3 times of a Comcast tech tried to fix the issues with cable and Internet I switched. Trying to get an actual person off the phone took between 45 minutes to 2.5 hours. I finally had to drop off all the equipment off at their local branch. I also called my bank to pull the payment from Comcast. Of the 23 days I had their service, if you call it that, I had 3 days of actual cable TV and Internet.

We had contacted Xfinity/Comcast to set up a thermostat that would allow us to remotely set the temperature of our home on 3/19/2015. They were supposed to come on 3/21/2015 to install the thermostat but never showed. On 3/23/2015, my husband contacted them again to set an appointment. The customer service representatives were unable to provide a reason for their missed appointment that Saturday. We set another appointment for 3/24/2015 between 1PM and 3PM. The technician did not show up until 6:30 PM. He started working on the thermostat but, when asked how much longer it would take (around 8PM), the technician said that he was almost done but that we wouldn't be able to get heat because "the lines were backwards."

I signed up 6 months ago for a TV-Internet bundle from Comcast for $80 a month for 2 years. When I first signed up, I asked the guy, "Now, this is going to stay $80 a month for 2 years, right? No going up on the price or any surprise fees being tacked on?" "Oh, no, it'll stay $80 a month for 2 years, no surprises," I was told. Skip forward 6 months, my bill goes to $105. I call Comcast, what the heck? "Well, your DVR fee was a special promotion that ended at 6 months, we're sorry no one told you that." Am seriously considering cutting the cord, just going to internet. DirecTV was more expensive, but in 7 years, never had a problem with customer service or deceitful practices from them. Comcast Sucks!!

I have called Comcast on July 05, 2013 coz my internet and phone have been going up and down on a daily basis. The story is that I called them but I surprised that the customer rep she was not able to speak English! Then I asked her to transfer my call to another rep, she laughed and kept my call on hold 5 minutes. Another rep his name ** asked me what the problem is, he was very rude. After I explained my issue he said, "Nothing we can do right now!" Later on he kept me on hold and transferred my call to another rep. Again I said the same thing and said they will send a tech the next day.

I talked to a representative Feb 11th and asked her for Double Play (internet and TV). The rep started to tell me that they had great promotions. I told her my pay limits were up to $120 a month. She started saying that she was doing something special for me and that there was a plan with home security, telephone, internet and TV package and all in the price I was looking for; plus she said that she will waive installation fees, send me a $200 gist card and it was not a contract. At that point I said, "Wow what a great deal."

We just signed up for Xfinity high speed internet. We have had service for grand total of one week and we have had our second problem with internet issues and have had to call twice already. Today, we have no cable service on TV and no internet because connected to same splitter. Tech will be out on Friday at 1… It’s Wednesday!!! Two days without internet OR TV... We have been a customer for 10+ yrs and have had repeated TV issues. This is just the latest. We have been on hold for 30+ minutes on phone twice now. Really is a joke. Transferred to billing and back to another geography and back and forth.

Comcast implemented a price increase on our internet package. When we called, they offered a higher internet speed and cable package for lower than the original price. When we got the next bill the original price was doubled. Now we're going around in circles, being transferred to multiple people with absolutely no help or answers.

Been dealing with this for over 3.5 months, have logged over 180 hours within that time to Comcast and no help or resolutions as of yet... 3.5 months ago receive bill from Comcast that is $550 over normal due to "data overages". Yes there are caps of 250 gb monthly but this constitutes over 127,000 GB being used by a single person with one computer, one tv and one cell phone (at&t). I have never streamed a movie, nor play games, never uploaded music etc., immediately call and inquire. Billing points out that three courtesy credits given already and why wasn’t I aware?? Because the "robo" notification I am supposed to receive is not going to my correct phone #, although billing attest they have the correct #.

I had internet through Comcast and was fairly happy with it. However my roommate was interested in trying out TV through them as well. In February, we upgraded our service and ordered the self-install kit. It took almost 2 weeks to get to our residence, they did not even ship it until exactly 7 days after the initial order date. When we received the equipment, the HDMI ports were literally covered up with a sticker and service reps on the phone refused to believe that this could be possible. Finally, they sent out a technician who saw our boxes, was baffled, and explained they must have been faulty. He was very nice and got us new equipment from his truck.

I recently purchased Comcast in August of 2014. On March 11, 2014 my Comcast went down. After an hour of troubleshooting they explained that a technician would have to come to my house the following Wednesday. I told them that was unacceptable that I needed a security system. Comcast repeatedly lied about having someone come out sooner and after several days of I trying to cancel the service they told me although the error was Comcast fault I still would have to pay an early termination fee and still have to wait until a technician to come to my home. I have been hung up on twice, not able to get a direct number for the home security department since that is not option on the phone, lied by a customer service agent telling me that the phone doesn't work and putting in escalation tickets that aren't true.

I worked for Comcast for a few years as a billing rep. There are a few customers who often call in to cheat the system, with things such as "I didn't order that PPV" etc. However, there are legit customer complaints. We in the billing department did our best to listen to their concerns and help them out. My boss at the time, ** (out of the Beaverton, Oregon office), said his sister called into Comcast to get service. They promised her free install charges, but when she received the bill, she was charged installation fees. All the stories we heard about shady sales reps was quite true. He was upset. I'm not sure what happened after that though.

Called last week to complain about slow Internet (downloads about 1-2Mbs according to Bandwidthplace.com. After IDing myself to their IVR system, I repeated the info to a rep, Told about my problem. Asked all kinds of questions about the modem and router. Said that it was their equipment so they should know all about it. She couldn't help so transferred me to their "Advanced" support. Repeated all the ID info and then was asked about the problem. Said that they would try to fix and call back in two days.

For the last 6 months the internet is constantly going down and when you call customer service you are on hold forever and all they do is tell you, "Yes an outage has been reported" and claim to credit your account but have nothing about the constant outages! If I ran my business like this I would be shut down! Where is the accountability? This company is horrible. They always tell you "Oh the outage should be resolved in 2 to 4 hours or more!" Then you get a call or text saying it's resolved and you try your internet and it is still down??? One time the customers service guy told me it's because a lot of people in my area are streaming and it slows the internet down??? What the heck how can this be ok?? I would never recommend Comcast. They are just as bad if not worse than AT&T.......

I have been a Comcast customer for over 15 years. Customer service have declined. I had appointment March 5, 2015. They never showed nor did they give me a courtesy call. I called, inquiring about the technician. She told me he had to cancel Due to the weather. I ask the women, "Why didn't anyone call and inform me?" She said they did. I told her, "No one called," so she reschedule for the next day. I am waiting and waiting so I called. She said, "They're running late. They're coming." Another no show. I called and insisting on speaking with management. She put me on hold for forty five minutes only to get back on the phone to tell me her supervisor was too busy to answer the complaint...he would call back. The supervisor never called back. I work from home so I lost money because of this. This company is horrible. I think the problem is the language barrier.

I've had Comcast for almost 2 years due to there not being any other options in my area. I haven't had major problems aside from random charges and increases on my bill. For the past month and a half, however, my internet stopped working completely. We had the basic Internet package of 25 Mbps. I would call every few days and they would "reset the connection", only for it to work for a few hours then stop again. They had no open appointments for almost 2 weeks for a tech to come out.

I called Comcast to up my internet speed. They told me I would have to pay 12/month for 50 mps. I did not know I was only getting 25 mps with my regular service. I tested my upload/download speed with their utility and I wasn't getting anything better than 32 mps. I called support and spent a total of 10 hours on two calls with tech support. The second call I was transferred 6 times. On the first call, the tech kept saying they could not see my device online so I was not connected to the internet. I told them I was on a VOIP line so it was impossible that I wasn't connected to the internet. This conversation went on for 30 min. I was on a 30 day trial for a new contract. I had been a customer for 17 yrs. They were going to send out a technician but I insisted that I not be charged for this visit no matter what the outcome. No one would commit to that so I canceled the visit.

We moved in here 4 months back. First our modem was connected to someone else address for more than a month and it took them nearly 1 month to fix it and send someone. Then it continuously goes off 20 times during in a day. As a consumer we don't have a choice as Optimum is not a provider here, only Comcast. Why is monopoly allowed?

I helped a friend set up a Comcast service. She's had service with them for over fifteen years and pays 180 dollars a month and they never cut her a break. I have a different carrier and I was using my phone to try to set things up. Now when I try to log on to my wifi at home it takes me to xfinity.com and I have centurylink. I want to cut off my connection with Comcast.

After filing a complaint with https://www.fcc.gov/ & better business bureau I received a call and was credited for my entire account less the 150.00 I paid in advance. I am satisfied with these results. It's sad I have to go to these lengths to correct issue. ** Executive Office Number! If you need it but no help unless you file a complaint with link above. Then you will see results.

My comcast internet drops connection every 30 mins to an hour. This has been going on for 2 years. They have sent at least 15 techs to my house and the last 4 were suppose to fix a leak at the pole out side but they never showed up. Every time I call in they make promises of fixing the issue but no tech ever shows up. They have charged me for the 1st 2 techs last year "which they did not fix problem", charged me for mailing me new cable boxes but when the techs showed up said I didn't need them and took the boxes with them. I've had promises and rudeness when I call in" which is at least 2 to 3 times a month begging for help with these issues". If you think about this- it’s theft and false advertisement...Not getting what I paid for and horrible service. This does not even include issues with the cable tv.

Comcast/Xfinity SUCKS!! ** should be fired on the spot! I didn't leave the chat, This dumbass ** closed the chat!! This is like the 3rd time going to Live Chat with NO RESOLUTION!!!! Xfinity SUCKS!!! Plus, their internet speed is SOOO SLOW compared to FIOS. I already have business FIOS and they couldn't even get my xfinity modem to work, which the first guy said it should work anyways. I just got sent a new modem to me today from them and it still don't work. The month since I ordered is ticking away and yet to even get any internet service from XFINITY. I'll make sure to make a blog post, so I can leave a review for others to read.

In the beginning...There was installation. I was quoted one price and charged $40 more. This was mitigated by the installer being 4 hours late and being credited $20 against the $40 they overcharged me. So I moved from a condo with free basic DirecTV that I upgraded with pay channels and a DVR, then went through a local company for internet access (great access from a fly-by-the-night ISP, I clocked them at 70+mbs).

I have consistently called Comcast about a misrepresentation of a promotional product. I was told one thing but given something else. I called 3 times and the calls ended with they will have someone call me. Nothing. The new modem was not working properly and my internet was interrupted. I placed a service call and a technician came and spent 5 minutes to fix the problem and 40 minutes on his phone. I jokingly say that I hope I'm not being charged for this time. He laughed.

The Internet and cable services are down since Friday, and all we hear is promises. They are lying to our faces, promising they will come since this morning. Since this morning, we talked to at least 6 different people and they pretend they never received a phone call. Every time you call, they say they do not know what we are talking about. We have saved all the confirmation numbers that could verify the basic facts of our claim.

First off, the fact that their product wasn't working properly was already a bad start and secondly, terrible customer service just ruined the whole mood. Here’s what happened. My Internet was not working properly and when I had called the customer service, they were absolutely wonderful - treated me with respect and all. But here comes the bad part. They directed me to the Advanced Wireless Department and some whacko picks up the phone half-awake answering the phone with a very dreadful "Hello?" Very professional (Sarcasm). So I was telling him about what was happening with my Internet and halfway in, I hear the guy yawn and hang up the phone! The worst part about it is that this guy might be doing this to OTHER customers with no punishment whatsoever. Goes to show Comcast hires some very bad workers. Disappointed.

The only reason I am giving Comcast a one star review is because I don't have the option of giving them none. We have been customers for 17 years. In recent years, we have experienced enormous problems with our service. Just like the previous reviewer, we were roped into the Triple Play package and blatantly lied to about what it consisted of. Our home phone never worked, cable was going out routinely, and internet would go down. We finally eliminated the phone "service" and were charged out the yin yang for doing so. We kept the cable and internet.

Had the worse experience that I had with any company or anyone!!! Can't talk to anyone on the phone and when you do it does no good because they DO NOT do anything they say they will. Almost doubled my rate that they (supposedly) signed me up for. You have to take the equipment back to THEM as they say they will not pick it up. They can pick it up out of my dumpster if they want it - I will treat them like they treated me.

We decided to upgrade our cable to HD and increase our internet speed. Comcast scheduled us with a technician to install the new x1 cable box and upgraded modem. When the technician arrived he setup the new box but did not bring a new modem. After he left our internet stopped working and I could not access the HD channels, when I select an HD channel it tells me to call and subscribe. The entire point was to upgrade to HD. Now I have no internet and still no HD. I called Comcast and after 2.5 hours and being transferred 7 times. I still have no internet and my HD channels still do not work. To top it all off they want to charge me to have another technician come out. Not sure why I deal with this company, except they are the only cable provider available.

Admittedly I have never had an issue with Comcast in the past, but today I spoke with several employees and didn't run into a problem until I asked for a tech to come out to my home and fix what were apparently unable to do in several hours of phone conversation and virtual "tech support". There is only so much of that you can do, if it's just not working. I'm a tech savvy person and I had reached the end of my patience for something that was supposed to be "easy". I was told the fee would be waived and I was being transferred.

I have had Xfinity/Comcast for years and have been pretty happy. A few weeks ago I noticed a channel had disappeared and so I called to find out why. The employee proceeded then to sell me more services since it wouldn't cost me too much more money than what I was paying. Well, the equipment arrived and when it wouldn't automatically work I contacted Xfinity again. This employee shared what this new stuff was going to cost me and so I cancelled.

If anyone thinks that Comcast is not aware of what they are doing, they are deluding themselves. Utter genius to create a monopoly selling a product that does not work, in fact, gets progressively worse, then sell "upgrades" to improve service (which do not work either). This is exactly why net neutrality is so vital. These corporate criminals will not react to any of our consumer pleas so long as they can extort profits from us for peddling garbage, unchecked and unregulated.

Boy what a day. First, a Comcast guy shows up at our door and tells me he needs $223.00 or he is going to collect my modem. I explained to him that I owned the modem and he would not be taking it. I asked why he wanted $223 and he told me our bill had not been paid since October. Interesting, since we do direct payment through IU credit union. Bernice got online and transferred the data from IU to a note pad and we showed this to him. I also explained that we have two accounts in Bernice's name and if he would check, the excess money would be under that account and that Comcast had many times in the past, applied all of the payments to one account and then showed the other account past due.

Ordered just internet service and wireless hot spots. Stopped working immediately way before I could even get my cable modem sent to me. Called in to fix and technical support either could not figure out the problem, or hung up on me, or passed me around to different departments. I stayed on the phone waiting for hours always to be hung up on or told to call back the next day and it would be fixed. Never happened. I even was given case numbers but that did not help. Then they send me the wrong cable modem and I had to drive to a store to exchange it myself as it did not work. Then back to endless hours on the phone and being passed around and hung up on.

I set up internet through Comcast when I moved to a new place. It didn't work for almost 2 weeks and when they finally sent someone, they charged me $39.95 for it and refused to remove it from my account. Even though I was told it would be free and even though it was their equipment outside that didn't work! I had to fight with them to get a credit for the couple weeks that it didn't work. Every time I've been on the phone with them and asked them to note my account, the rep leaves something totally different! Finally, today the customer service rep told me that "I should have to pay for the technician because internet is luxury, not a utility" and that it was my choice to have the service installed. I've had my fill with them once and for all. Switching to AT&T. They aren't much better, but hell I'm finding out anything is better than Comcast these days!

Refuse to honor contract. It's been going on two years, still having problems. They try to do the bait and switch game. Who can I contact to help me. Thank you.

Comcast uses refurbished internet equipment for most of their services. Comcast told me that my gateway will only last 2 months, then I will have to replace it. I already replaced it 3 times.

When we sign up with Comcast and we had so much problem with the Internet needing rebooted then after our 3rd call they said would send someone out but they were going to charge us or if we needed to sign up and spend another $4.99 a month on a nearly $200 for a monthly service plan. Well we chewed them out and what do you know we haven't had Internet problems since but our cable is bad. Today we went to do a down grade on our cable because we needed to cut expenses, because our rent went up. They said that they were going to charge us a "cancellation fee"! We told them we are not cancelling just reducing. They said that our contract is for what we have right now and that we can only up-grade but cannot down grade.